Noom Reviews

Great app, very intuitive and easy to use. HOWEVER, when they charge you, it might get flagged for fraud. That's what happened to me. Then I paid them and now they erased my profile and will not help me to regain my login. I have gone through their app for support, and called and each time they "escalate" my issue to the next level of support and then nothing. I got two emails after 4 days of back and forth with them and one said that the issue was resolved (which it was not) and another that acknowledged the issue and asked me to reply to the email and they would get back to me in 4 hours, it's been over that now and I have nothing. I am going to try to get a refund from the Apple Store and warn as many people as possible to beware that Noom is a great app, but pray to all that is holy that you don't have to ever talk to their tech support as they will leave you hanging.

Worst customer service. Can’t speak with a live person. They’re sending meds without looking at my notes & sending wrong medication. They won’t issue refund or stop shipment. No one will directly answer questions.

Worst customer service. They are not responsive and only available 8am -5pm which is unacceptable for a large company. They cannot reschedule shipments if you won't be home. Most responses are canned or AI.

I’ve used Noom in the past. I have been 60-70 pound overweight for a while. I have a healthy diet and active lifestyle. Even working out six days a week I was 40 pounds overweight. I tried Noom and, as with all other approaches I’ve tried, including acupuncture, I lost 8 pounds. As I’ve gotten older, I have had more problems with arthritis joint stiffness and pain. When I leaned about GLP-1s I talked with my doctor and we agreed I should try Wegovy. I had early success with Wegovy, was stagnant when I reached the 1.0 dose and then had success again at 1.7, ultimately losing 19 pounds. The. My insurance changed Wegovy coverage and even with the $225 coupon my co-pay went from $24.99 to $419 a month. Yep.

Very poor customer service. They charged considerable more than was shown on my subscription and then when I complained would not put it right. Numerous attempts online and they refuse to accept the receipt sent by them was the correct price offered.

I wasted nearly $450 on Noom. I was under the assumption that an injectable dose accompanied this product. All I got for my money was a social media gossip site. The photos are another joke. Too many of the pics showed beautiful women who did not appear to need a weight loss program, and I wondered if it was an adult dating service in disguise. Save your money.

Now I know why you have to PAY for the trial period - most people probably don't stick with this program. I was looking for something that could give me support and community in my weight loss. Noom doesn't do this. Their food tracker is grossly off in nutritional info (nonfat Greek yogurt, 3/4 cup has 100 calories, not 139, etc). The color system is also grossly wrong - Kung Pao chicken is NOT a GREEN FOOD! If anything a yellow, but I'd put it as an orange. Their barcode scanner doesn't work as well. The articles are very basic and blah - not a lot of detail. The messaging is a chatbot, wouldn't trust it. There is no community page to connect with other users. You are better off doing the free version of MFP - you would have a more accurate food database, community and good, informative articles.

I purchased the Noom program today around 1 pm, and I am so frustrated. The App is full of glitches, and the support is not very good. I am already considering canceling my subscription, which while advertised as half off the annual rate, actually is $184.00 for only 7 months. Noom also automatically charges your credit card at the end of the subscription if you do not cancel. I had extreme difficulty getting my Android App to work and have experienced a great deal of difficulty getting help.

I am having a very bad experience with Noom Customer Service. A lot of the reps have accents that are hard to understand. A lot of the reps are very dumb. And it is very difficult to get a hold of a supervisor. I have waited to chat online with a customer service rep an hour before hanging up when no one came on the line. They say the reps are available 24/7 to chat, but even trying to get through at off hours you can't get through to an agent. There are also a lot of problems with the App. It is a challenge using a promo code and renewing a subscription. I do believe some of the behavior change coaches are pretty good, but you have to deal with the problems with customer service and at times problems with the App.

So, I did the Noom Weight Loss Program for 3 months and barely lost any weight in spite of my daily food logging, weigh ins, daily exercise and mindful eating (making good food choices). I signed up for Premium to receive meals and supposedly more individual coaching! I think my coach checked in with me 2x ONLY! They claim to be individualized, however, responses to my questions, meal plans and daily lessons were NOT at all individualized. Bottom line - NOT WORTH THE MONEY!

I agree with many of the other "One*) reviewers. I did not cancel within the trial period. I never received any notice that the period ended, nor any notification that I was being charged monthly (except the credit card statement). I am being charged over $100 monthly for programs that I did not intend to subscribe to (plus an initial $30). I am very familiar with digital subscriptions and a tech savvy person, so I was horrified to see the charges. I would have not entered into the Noom arrangement had the charges been clear. The website is horrible - very difficult to navigate and to find what I was looking for; such as the original terms of agreement and an explanation of the charges. The product itself was meh.

BUYER BEWARE. I did not appreciate the cheesy "You got this, girl!" toxic positivity and unhelpful suggestions that did not fit my approach. I lost more weight off the plan than I did than while on it. I got a notification that my plan was renewed and when I told them I didn't want it, hadn't used it, they DENIED MY REFUND. They said that they couldn't refund me. I'll be contacting my credit card company and do not appreciate having to take extra steps to refund me for a product I do not use and did not like.

After my short free trial, I decided Noom was not for me and went online to cancel. I got a response offering me a continuation of my trial for an additional 6 months at no charge. I elected to do this to see how things would work out. After that I found I was immediately charged for the 6 months. I have contacted them several times and they just pretend they're not reading my emails, saying everything is okay now because they've put a note on my subscription so it won't be charged again. Again! This is a scam, buyer beware! I was also pummeled with offers for premium add-ons to my subscription on a daily basis. I tried to get tech support and there really wasn't any available.

I lost $159. Officially my fault for forgetting I had signed up for a trial sampling. My fault for not noticing the money withdrawn from my PayPal account. My fault for not noticing emails. But I've never used them and I never will and they are happy to take my money and refuse any partial refund.

Be very careful of the auto-renew. I haven’t used it in months, but I was charged. I recognize this is my fault for not remembering to cancel, but there is no period of time in which you can get a refund on auto-renewals. I feel like this is a shady and unethical business practice.

Don't use Noom - they will squeeze you for every dollar you're worth. When I went to cancel my subscription they offered me a free extension for the normal program. Sounds good, right? Wrong! A few weeks later I was charged for an add-on program, even though I had already clicked "cancel" on the subscription and had only accepted the free extension for the "normal" program! Sneaky Noom kept the add-on program active despite the fact that I had already clicked "cancel" on it. Lo and behold, they said "this situation doesn't qualify for a refund." Of course it doesn't. They want to keep my money, so they tricked me into paying more than intended. Don't give Noom your money. There are lots of excellent, honest programs out there.

Noom was a terrible service! It offered all these “deals” to get you in, and once you give them your credit card it’s ridiculously difficult to cancel!! I was certain I had cancelled (there were multiple screens trying to get you to not cancel that you have to click through to cancel promising all kinds of deals to keep you - it’s so many screens!!). I originally cancelled because it was like having a second job, logging all kinds of information and reading assignments, it was way too much for me. I was not happy with the service.

This is the worst app! The calorie/food tracking is trash. You have to log everything yourself and input all the information for it to be accurate! They don’t care there is an issue. I have reported it to them. Gave them examples and they did nothing but say oh wow! They won’t provide a refund. I paid a lot of money for a broke down junk program! Scan! Don’t buy!

I learned some good stuff from Noom. Even renewed on a promo offer after finishing and taking a year pause. But I can NOT support a company with sneaky auto billing practices and NO refund policy even when there are 7 months left on the account and haven't used app in months (Due to family member illness). I just had an issue with Door Dash and they dealt with it like a professional organization should. Also I found its "coaches" to be fake, like AI but before AI.

I learned some new things at first, but then it got repetitive and boring. Also, the lessons had an audio option and then only reading, so I couldn’t listen in the car. They say they will email you before renewal charge, but don’t. When I cancelled and asked for a refund the same day as the charge they denied it. It’s a scam!

I have used Noom for 5 months. I have lost 6 lbs total. Initially when I signed up for the program it showed me that I will lose 10 lbs in 2 months, but that obviously didn't happen. I followed all the suggestions from Noom, daily weigh-ins, caloric deficit, correct portions, etc. Especially during the first 2-3 months I followed the program religiously, but the 10 lbs weight loss in two months did not happen. I think I saw some progress in my weight loss only when I added intermittent fasting. In my opinion Noom will only help you if you have a lot of weight to lose such as 20 lbs or more and you are just starting your weight loss journey, because Noom will explain basic things such as correct portions, caloric deficit, healthy foods, cravings etc. All this information is also easily available online, you don't need to purchase Noom for this information. But if you are just starting your weight loss journey Noom will probably steer you in the right direction and give you the basics.

The sign-up day was busy, so ‘twas the evening when I could look at the program and email. Emails. My inbox was bursting with emails from Noom. One required that retake the initial quiz. Another, “hit the link” for add-on program. Download the app with smartphone for this QR code. And that some parts of the program will only work on a computer hurt my trusty “iPad with magic keyboard” feelings, and sounded like that would not be enough for a particular link-hitting. My goal was to just get to visit the actual program, but the jungle of emails and instructions and useless and redundant messages via email made my hair hurt. I needed to get out of this quagmire.

After using NOOM faithfully for 8 months, I lost only a fraction of the weight predicted. They automatically renew your subscription without a reminder email or text to give you a chance to cancel if the program is not for you. The only correspondence received was my receipt for another 8 months of a program that did not work for me.

The have used Noom for almost 3 months. I like the lessons, as a mental health professional they all make sense. I do not like the daily weigh in requirement (and do not do that) and this not recommend by doctors and dietitians. The scale can be very trigger for some so this not a requirement everyone can follow. I also find the logging of food tedious. I had to add many ingredients and when you do, it does not assign it into one of their color categories.

So I wanted to try Noom back in August 2023, but shortly after (only 11 days), I realized that this wasn't the program for me and cancelled it. And for the most part I hadn't thought about Noom since, however today, I got an email about a pending charge for the next 7 months of Noom for the amount of $138, so I contacted them to ask why I was charged this amount when I cancelled back in August. I got a response from Noom stated that I had not completed the cancellation process and that there was nothing they could do about this new charge because of this. However I got a text from a Noom Bot stated that account had been cancelled back in August. HORRIBLE CUSTOMER SERVICE.

Cancelling Noom subscription is a nightmare. If you ask to cancel via chat, they will keep it anyway and charge you for the next 6 months. It is impossible to prove you called there to cancel or communicated via chat. Communication with customer service is a nightmare. They don't speak English. You will ask to cancel subscription immediately, but they will cancel it effective 6 months ahead to make sure they will not issue a refund. After communication with customer service my account got blocked and I was not able to cancel subscription myself. Noom advertised when I subscribed that if I don't like the plan I can cancel subscription anytime, this is false, they do not allow this.

I signed up for a Noom subscription and followed it to a "T" for 5 weeks. I made the decision to join after reading positive reviews on their site and fell prey to their empty promises of being able to help even those with issues such as age and menopause. I didn't lose any weight and started getting depressed. I reached out to Noom customer service and asked for a partial refund for the duration of my subscription. I got a 'canned' response stating their return policy. I asked to speak to a supervisor to reconsider my request and got another 'canned' response.

I like the app but was surprised to find charges for 3 additional "programs" on my AMEX bill totalling $124. I mistakenly signed up for them which I thought were part of the app. There was no mention of the cost of an exercise add on, or agent help add on, or a medical add on. Ultimately, I got a person on the phone who explained what these services actually were and helped me to reverse these charges, but I thought the marketing approach was not transparent and ultimately almost doubled the cost. This needs to be fixed by the company. The rest of my experience was good.

Canceled my subscription through the app. Evidently, it did not process on their end, and the company proceed to charge my credit card again. I contacted customer service. Explained it was cancelled and service has not been used since at least the cancellation date. Requested a refund. Absolutely refused to refund me. Customer Service Rep kept repeating, "You'll have Noom services through 10/1/24." and "We DO NOT REFUND ONCE CREDIT CARD IS PROCESSED!"

I signed up for the free trial for Noom and was actually going to keep it because I thought it might be a good program. I was disappointed that you could only use it through an app and no web access. I found the motivational content good but overall it was not very easy to follow. I decided to cancel and went through the process which says go to settings-then manage subscription---but there is no way to cancel without chatting with someone. The experience was rather painful. I should have known that by the sign up process. When you look up pricing and it says $209 for the year (but you can get discounts), and you go to sign up---they try to get you to sign up for all these 'extra bundles'. I think my membership is cancelled but I have not received an email confirmation. Based on all the other recent reviews, I think you look very carefully before you sign up with Noom.

I have subscribed to Noom for almost three years. Lots of technical glitches but benefited from daily lessons. I continued my subscription but stopped using program for over a year when a family member was very ill and dying. Noom launched an update about a week ago and they restructured lessons into different modules. There is no way I can find out which lessons I have completed and skip on to new lessons. I am being served up one lesson for 4 min one day and 4 lessons for 8 min another day with many lessons I have already completed.

I was initially happy with Noom. I lost weight at first and then it stopped working. All notifications are through the Noom App and texts. After being auto renewed after the first paid year (2022,) I was not happy and used the app to cancel my subscription. I thought. I was under the impression that I had cancelled and would be reminded to renew later before it ran out. Since I was auto-renewed, I tried using the app during the second year and gained back more than half of the original weight lost.

I thought I specifically signed up a 6 month trial, no renewals. I was reviewing my credit card charges and noticed a renewal charge after the 14 cancellation period. I requested an exception since I was just laid off from my job. They would not make an exception, even though they can clearly see that I have not logged into the app. While this a beneficial app, I will not use it again.

Same story you will see in multiple reviews below. I never received the notification for the auto-renewal and was automatically renewed for another five months. I tried to cancel that very day when they charged my credit card and they wouldn't do it. So now I'm stuck paying for FIVE MONTHS of a service I don't want. I understand if they would charge me for a month. That would be fine. But getting screwed out of $170 makes me a sad panda.

Looking through other negative reviews, I can see that I am not the only one who has run into this issue with renewal billing. I signed up for a full year with my initial subscription to save money. I missed the notification for the autorenewal in my inbox and was renewed for another full year, which was a significant amount of money. I reached out to customer support less than two weeks later to cancel, and the response I received was, "It's too late, we can't refund you. It is against our policy" company line. They would not agree to pro-rate the renewal either. Although they offered a credit for other services, why would I want to set someone else up for a similar negative surprise from this company? Although the Noom program itself was helpful in some ways, I wouldn't recommend it due to this negative experience. I got what I needed from it, and do not need or want the additional year of services.

During signup after they had my payment info, there were multiple additional package offers that you had to skip or buy. It was very expensive as each one was a separate charge. I skipped all of them. It was extremely frustrating. I realized they were just trying to get more money. I then get an email thanking me for adding 2 packages! When I talked with an agent in chat she was very helpful and blamed me and said I had to do it. I know I didn’t! And then she said I had cancelled the trial also. I didn’t do that either. She said there was nothing she could do because that was all the info she had (that I had done both!). I told her I wanted to speak to a supervisor and she refused!

Thanks to quick response from Consumer Affairs Noom was contacted and I received an email from Noom quickly. After describing experience of no access to start trial I paid for she resolved the issue and I was able to begin trial.

Very negative experience. Before you even start the diet plan, I was hit with dozens of emails and pop-ups in rapid-fire, about upgrading my plan with add-ons which aren't explained. You have to check them off as NO, or guess what? You are automatically billed and there's no refunds. This is very hard-sell for upgrades which are poorly explained. Then there's the timing of the billings - some are weekly, some are monthly, some three-month, and several are 10-month duration. Very confusing.

I was using Noom and decided it wasn't for me. When I decided to cancel my subscription, I followed all of the automated prompts and yet my subscription was not canceled. I had more than 10 email messages back and forth with the automated system and was told my cancellation was completed. Well, today I was charged again. I had to call the 800 customer service, wait on hold, and then was finally able to get confirmation that my account is actually canceled and I will receive a refund. However, I have to wait 2-5 days. Although Noom may be a lovely program (again, just not for me), I give their billing/cancellation/automated customer service a 1-star. Beware when signing up!

I signed up for Noom med thinking I may have a better experience than with regular noom, which is useless and sets calorie limits that are dangerous. I never received lab order that I was told I had to have before speaking to a clinician. I attempted to cancel and was unable to find any way to do so. After several error messages and useless attempts at contacting support via chat, I called customer service and was told that noom med can only be contacted via email and that the agent was unable to help me in any way. If you want to get ripped off, this is the program for you. You're better off speaking to an actual Dr.