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Zounds Hearing Aids
Zounds Hearing Aids
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(866) 616-6795
Overall Satisfaction Rating
4.07/5
  • 5 stars
    40
  • 4 stars
    7
  • 3 stars
    2
  • 2 stars
    3
  • 1 stars
    10
Based on 62 ratings submitted in the last year
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Zounds Hearing Aids

ConsumerAffairs Accredited Brand

Zounds Hearing was established by the father of a hearing impaired child who vowed to bring a more reliable hearing aid to those with mild, moderate, or severe hearing complications.

ZOUNDS uses technology that effectively enhances sound quality through various types of phones and automotive communication systems to provide a better-quality hearing experience to those in need. We pride ourselves in offering our customers an affordable selection of high-performance hearing aids and devices that they can trust. Choose Zounds as your hearing aid solution.

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420 Zounds Hearing Aids Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 25, 2018

My mother had minimal hearing and I went with Zounds because I had been hearing good things about the company. So I went there and before I knew it, we had the hearing aids for her. The only thing Zounds needs to improve on is this. When I asked for some type of carry case in case we have to take the hearing aids out, what I got was this generic kind of box. It wasn’t designed for the hearing aids and they really don’t even fit in. A person might be getting her hair done and she might need to take them out so Zounds needs something very nice for that person to put the hearing aids in. They need to work on that.

But that aside, the hearing aids seem comfortable and my mother can hear us talking to her now. She’s enjoying being a part of the conversation. She goes back to Zounds for fittings as needed and we’re very happy with their service there. People always want something not quite expensive. But when you have the need, you have to do it.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2018

I have mild to moderate hearing loss. Prior to going with Zounds Hearing, I had a Rexton hearing aid and when I tried Zounds, I liked how they worked compared to my Rexton. The model I got has different settings for dining, music and listening close in. I that it's of good quality and results in better hearing overall.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 14, 2018

My hearing was getting a little bit off and I was missing a few of the high notes and sounds. Zounds had a special on and I ended up with getting their latest model hearing aid. The cost is about a third of the cost of the other company. The staff who assisted me was super. One guy worked really well, knew his business, and checked it out both ways. He took special care of the testing and the fitting. It was so good. My wife has got the same and got up there also.

My hearing aid is the better one and it got more functions in it, so I figured I might as well have the best. I like the control on it where I can raise it up or down or change my pitch or sound. I can even shut it off if I want. I like the rechargeable part of it and so there are no batteries that I'm messing around with. I also like the free service I get. If I need it, they're there. I live in North Dakota, but the Zounds is down here in Mesa, Arizona. So, I can mail it down, and then they mail it back. The hearing aid works well and it's made me hear things that I never heard before, which I don't know if it's good or bad. Other than that, it's a good deal.

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Rated with 5 stars
Verified Reviewer
Original review: Nov. 13, 2018

I had other aids and now have a New set from Zounds, Valparaiso, Indiana store. The rechargeable battery was a concern, but have gotten more than 2 days from a charge already. Charger is easy and cheaper than batteries, but battery lasted about 14 months. Store replaced for free and made a couple audio adjustments already at my request.

Licensed fitter "Sam" has been an absolute pleasure to work with. Truly cares about you hearing better and wants them to work for you so you will wear them. I can't speak for other stores or company, but this store and this young man set the example for the Zounds company. Expensive, but not the most expensive, plus I have been treated fairly and now can wear them all day and hear better, the most important thing. Also, knowing I paid a fair price and was taken care of after the sale was a good feeling for me. No man or women likes to think they were taken advantage of, and the product works well too, not sitting in the drawer collecting dust.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 1, 2018

I purchased my Zounds hearing aid in March of 2018. The salesperson talked me into a rechargeable model instead of easily replaceable batteries. The rechargeable battery died after five weeks. Although the battery is supposed to have lifetime replacement they were reluctant to even look at the reason the unit died in such a short time. I was told “you know this only has a thirty day warranty. You signed the document”. They did end up replacing the battery and sending it back to me. That only took three weeks. Two months later the rechargeable battery died again. I sent it back for battery replacement. I got it back a month later. My calls to customer service were unanswered. Emails to the company were unanswered.

I wasn’t told I could control the hearing aid with my iPhone. No info on cleaning. The brochure I got with the hearing aid was not for my model. I was asked to come back after two weeks of using the hearing aid for final tweaking of the unit to make sure it was working correctly. It’s a twenty mile trip to the retail office one way. When I got there for the appointment I was asked if I was hearing ok. I said yes. I was told “ok then you can go. Let me know if you have any problems with it”. What a waste of my time. Traveling to South Dakota and Minnesota I could not find a Zounds dealer.

A hearing aid dealer in Minnesota tried to call and email Zounds to become a dealer. They got no response from Zounds. I had a third battery put in my hearing aid the first week in October 2018. I charge the battery all night every night. After three weeks the battery is not holding a charge all day. By 8:00 pm I can tell it’s is not working a good as it should. Do not buy a Zounds hearing aid.

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3 people found this review helpful
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 1, 2018

I've been using Zounds Hearing Aids for 10 years now and I can't imagine being without them. They're very comfortable and I enjoy the adjustability. I have a remote control that I can take with me and make them louder or softer and adjust the sound for the climate I'm in. Last week, I went to one of their stores to have some replacement of the earpieces and the people there have assisted me very well, as always. I wouldn't have any other hearing aids aside from Zounds.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 20, 2018

My hearing loss was pretty bad. My husband is soft-spoken and I could hardly ever hear him. And if people got very far away from me, I couldn't hear them either. It's been three or four years that I've been putting it off buying hearing aids and one of the reasons was price. But I liked the price of the hearing aids at Zounds so I decided to buy from them. I got the rechargeable model called the Torza24 and part of it is behind my ear then there's a part in my canal. The hearing aids were on sale at the time and had the best price, so I chose them.

I couldn't be happier with my hearing aids. At the time, I had been to Zounds for a hearing test but I had gotten sick with valley fever, so I didn't follow up with Zounds. I was getting ready to purchase another one but I got a call from Sarah, the rep from Zounds, the evening before I was to go pick up hearing aids at another place, which were gonna cost almost $2000 more. And they weren't even rechargeable ones, plus they didn't have a remote. So, I was thrilled with the hearing aids I got from Zounds. I have arthritis in my hands and those little batteries sometimes are almost impossible to get. They're hard to deal with.

I'm having wonderful luck and I hear good with my hearing aids. But I have really small ears and sometimes, the big part behind my ear doesn't wanna stay because my ears don't cover all of it. But I don't mind. As far as seeing it, you can't because my ear covers it. My hearing aids also has several channels and the remote control where you have options to make the sound louder or in party, dining, and quiet mode. But someday, I'll get the kind that doesn't have anything on the back because the only thing I don't like with what I have now is you have to be extra careful combing your hair when you have it on. I pulled them out a few times with a comb, but I'm getting better at it.

The staff at Zounds are also wonderful. As a matter of fact, I got to call them back and get in there next week because I need a different tip on the left ear. My ears have been sore a couple of times and I think it's because the tip is too big. But that is not a problem. Zounds's reps have been great. I work with Sarah and she has been wonderful. Working with Zounds has helped me a lot because my husband was really getting irritated with me not hearing him. But now, he's not irritated as he was before. And there were a lot of stuff that I couldn't hear before but now I can. With Zounds, I guarantee that you'll be pleased with their service and you'll get so much better deals. So don't go to anybody else.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 19, 2018

I've had hearing aids for about eight years. I'm 88 years old and my hands have gone pretty bad, so I couldn't put the little batteries in very good and I got to a point where I wasn't wearing the hearing aids. I went and got rechargeables from Zounds and it was a heck of a lot better for me to have them ready to go. I also like the remote control that I can use to change the volume whenever I want to. The fact that I can adjust them is the best feature for me and that really makes the difference.

I really appreciated the service that Zounds give me and the way they are putting some together for me. Initially, the price of the hearing aids made me decide to buy from them over other companies. I purchased the model which cost $3,000 for the pair. When I talked to their rep, she told me that they make their own hearing aids so they don't have to bill the big price stuff on like most companies do. And I appreciate a company that stands behind their stuff. Also, I'm not a cranky old man, but I am a fuzzy man, and the staff at Zounds was very professional in dealing with me. They tested me very well and for me, it was a very good experience.

I've been going to this other one for 10 to 15 years and they were always kind of in a hurry. I didn't like that. When I go to a medical place, I don't wanna be rushed through. It just doesn't make sense. Other than that, I also like the little fact that my hearing aids are comfortable. But the unit is a little big behind my ear. Also, I've had a lot of cancer on my ears and my one ear is very sensitive to having something in there. But for going out and whatnot, I still wear the hearing aids and I'll get used to them. I've had them on these past three months and they're very good for where I am and what I'm doing. I also like the little beep when the unit goes in my ear. That tells me that it's working. It's a handy piece of equipment and when you get up in these years, it's nice to have something that works good.

All in all my Zounds hearing aids have improved my life. Having them helps a whole lot especially when I watch TV or when I'm talking to someone in a noisy restaurant. I had lunch with a old gal who's 93 and she and I were comparing our hearing aids. I told her I could hear her and that I hope she could hear me. She said I sounded weak, but I got a pretty strong voice. Still, I didn't wanna tell her that as I didn't wanna hurt her feelings. But I told her about Zounds. And for me, that's the best advertisement you can get. Zounds has a good product and I hope they expand.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 17, 2018

I purchase my Imprezo aids at the Palos Heights, Ill store about 4 years ago. Initially, I was impressed with the care and professionalism of the company. Tried em out for the trial period and purchased the pair for around $4,000. About 6 months later, I asked for a refund. The sounds were muffled, not clear and I just wanted to give my ears a break. Tried calling the owner, but he/she was always out of town? This dragged on for a few more months. Still no reply back from the owner. I hired an attorney who took up the case. Today, the Palos Heights store is closed. The closest store is in Indiana. I have tried wearing them and recently had to the pay them $50 for a battery change. I drove out to Indiana. Today, my "aids" sit at home gathering dust. I want a full refund! Your franchisee ran off with my money as he kept stalling. It outlasted my warranty! Please contact me!

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 14, 2018

I’ve had a hearing loss since I was 7. Everybody wanted to stick me in hearing aids all through my school years. There was just no way I was gonna do it. Zounds came to Tucson several years ago and they had representatives come out and I decided to try it simply because I can recharge the batteries. I worked with Sarah on the test and she was fantastic. She was a very caring person. She said that she had family that had hearing problems, so she understood what I was going through and she was in the business to help people. She spent a good hour with me and I was totally impressed with her. I told Sarah that hearing aids drive me absolutely crazy. I don't use them in a a conversational type setting because I've lived in a pretty quiet world most of my life, so these things just aggravate me because of the background noises. It just seems that the background noise is amplified no matter what you do.

I never saw the same Zounds people that I originally dealt with twice or if I did, it seemed that they were in a hurry to get over to the Grant Road office. But I couldn't be happier with anybody. I would definitely recommend Sarah. I’m on a very low fixed income, so I have to make these work and Sarah told me that I could call and come back if there was any problem. I am experiencing a muffled feeling with the voice situation, so I might have to go back in and have Sarah adjust them a little bit.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 10, 2018

I've tried four or five Zounds hearing aids and I have been 100% pleased. I got the one that has plastic earpieces and it's very good. But I have a little trouble holding on to it as I don't have any feelings in my two fingers and my thumb. Also, when it rains, I have to take them out 'cause they get wet with the speaker being on top. But other than that, I'm pleased with Zounds. It's expensive but the quality is fine. Also, the staff was pleasant. They did a super job during the testing and fitting and they took care of me. My hearing was very poor but since having the hearing aids, it has been good. I've enjoyed Zounds and I've told people how it worked and the luck I had with them.

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Oct. 9, 2018

The hearing aid company that I had went out of business and stopped making hearing aids. I was going back and having them repaired periodically, and I was satisfied with what I had. But it got worse and worse, and the lady that was handling them said that I gotta get something else because their company wasn't gonna do it forever. So, I searched around and Zounds was coming into a thing at that time.

I challenged them once because their advertisement said that if you walked in their door, they would give you a certain price for the hearing aid with all the bells and whistles, including the adjustment pad and the charger for the batteries. So, I came in their store in the mall and said I was ready to sign up. But I told them that I was gonna buy two units and after I bought the first one, I was gonna walk out, then I was gonna come back and I wanted the same deal that they were offering me for the first hearing aid I'd get. But they said that was not what their ad said, so I said goodbye and left them. I wasn't gonna start putting up with stuff like that.

Later on, I went to another branch and they realized that the advertisement was bad, but they said they would honor it for me. So, I got the Zounds for a very economical price. So far, I've been through a few things and the branch that I was dealing with relocated, so I had to go find them. Then one of the hearing aids went bad on me. The guy that I was dealing with said that he could give me a remanufactured one for the one side that was bad. It was gonna cost $150 and he said that it would have a one-year guarantee. So I gave it a try and that worked for a couple of years. Then that one started to go bad again and when it did, the guy at Zounds went bad, too.

Some of the reps at Zounds are good while some of them are bad. As a matter of fact, it was no more than a couple of weeks ago that things went bad. Only one side was working on my unit, so I called them and the girl at this branch told me to bring them in. So, I did and I took one out. Then she told me that she tested it and that the battery was bad. So, they'd have to replace that. Then she told me to give her the other one too, because if that one had gone bad, the other one was gonna go bad, so we might as well change them both out at one time. I said okay and asked how much it was gonna cost me. She said nothing and said that they were guaranteed.

So, she put two new batteries in there and I've been using them ever since. That was the one plus that I ever got out of them. I've had these for 25 years now and I persevere. People just have to repeat what they tell me. One time, I got a phone call and when the guy started talking, I told him to slow down and enunciate his words properly because I couldn't understand him. Then he started getting faster and I told him that he was going fast again. He did that about two or three times, and I hang up on him.

All in all, I wouldn't block Zounds out altogether, but I'm not happy with them. I've had the unit that I have from Zounds, plus another one I got earlier which is over 10 years, and I haven't been satisfied with them since I bought them. You're talking about thousands of dollars worth of products and they just don't work like they claim on the piece of paper. They're all about the same with what other companies offer. When you get them and you tried and used them, they're just nothing. And for Zounds to be taking out full page ads and selling the hearing aids for thousand dollars, they're just overdoing it.

I'm 83 years old and my hearing is pretty bad. But I persevere with it because I can't take any of these expensive type ones, like Miracle-Ear and all these other people. I sit here, I fiddle around with the buttons on the controller, I try and get different combinations, and I just make whatever I can out of them. I'm satisfied with that. These hearing aids, like everybody else's, give you three or four different options. They have regular, normal, and conversation. Then they have eating at a dinner table, or at a music fest. When you pick one of those three, they've got the issue of going plus one, plus two, and plus three. You can go four or five pluses or four or five minuses on either ear. But I really don't understand what are those for.

When we're sitting there eating dinner, I'm clicking this damn thing in my ear and I tell everyone to bear with me. I just have to see what I can get out of my hearing aid, but I never get anything out of it. Also, once the ear pods get worn out, they get a little bit of sore to wear. People that are on a limited income, like myself, can't afford a thousand dollars Zounds. I looked in some of these medical journals and other companies offer hearing aids. They don't claim that they have adjustable ones but they said that they have a hearing device that can help you in a certain capacity for $300. So that's what I'll do because for $300, I can change them every two or three years and out price the Zounds.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 6, 2018

I researched hearing aids from coast to coast and I was impressed by the fellow that invented these Zounds hearing aids for his daughter who was very hard of hearing. I also liked the rechargeability of their product, which is a great advantage for older people. I’m 88 years old and when you hit that age, you don’t wanna mess with batteries. Even if the batteries are free, it is irrelevant. If you drop these tiny little things on the ground, you can’t find them.

I’ve been a Zounds wearer for eight years now. My hearing had deteriorated further and I just went in and upgraded to a newer model. I liked the price and availability. You could go from a 16 to a 24 channel for a set of only four bucks over the new 16 channel. Their staff was excellent as well. They were originally a franchise staff and they were very helpful. I was very impressed with the exams that they gave you and how each Zounds earpiece left and right was individually coated for your frequency hearing loss. I’m very happy with Zounds.

Hearing loss is a very individual thing. Some people will get the exact same hearing aids and they’ll say they don’t like it for whatever reason. For me, I just put them in and leave them there. They’re very comfortable and they work fine. And I like the style and the remote capability. I also like the fact that the charger is universal, so no matter where I travel around Europe or in Asia, I just plug it and it works just fine. Also, since the Zounds now here in Tucson is selling direct from the manufacturer and no longer going through a franchise holder, the prices are very competitive and the quality is very high. I told many friends and several friends to purchase from Zounds.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 30, 2018

I was dealing with a partial hearing loss and a lady that I live with told us about Zounds when it first came to Tucson. I was impressed with the hearing aids so I went there. Their staff was very nice, and the testing and fitting process went very well. I ended up with a behind-the-ear hearing aid and there is something in the canal. In terms of the cost compared to the quality of my hearing aid, it was very reasonable. My son has hearing aids also for several years, and he along with my daughter went with me. He told his brother when we came home that my Zounds hearing aids were twice as good as his and half the expense. It's been a good experience and I recommend Zounds.

Zounds Hearing Aids response

Dear Marion,

Thank you for your review of our Tucson location. It is great to hear that you had a good experience. Please thank your friend for sending you our way!

2 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 28, 2018

I have partial hearing loss and I’ve been using hearing aids for about 15 years. I liked the quality of the hearing aid from Zounds so I bought from them. Its features are pretty good but I changed to a different Zounds company a few months back because I wasn’t happy with one of the new guys at my old Zounds company. Other than that, their hearing aid is pretty cheap but has a good quality.

Zounds Hearing Aids response

Dear Richard,

Thank you for your review. We are happy to count you as a customer at our Corporate location in Tucson. Thank you for giving us the opportunity to serve you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 24, 2018

I had been wearing hearing aids for a couple of years when a friend of mine referred me to Zounds. She said how much she liked them so I went down there. I liked the idea that I didn’t have to change batteries and that they were rechargeable. I’ve had the hearing aids for about six years now and they're gonna have to be replaced soon because the life of hearing aids is not forever. Sometimes they work better than other times. But the best thing is that the service part of Zounds has always been excellent.

I did the fitting when Zounds was down on Graham. But they had an office up on Magee, which was close to me, so I moved to that office. Then something screwy went on with that office. They still continued to service my hearing aid for me but they apparently lost the franchise. So now I go to the place across the street, which is at Oracle and Magee, and they’re fine. They replace batteries, clean the hearing aids and check things for me. I’ve never had to pay for anything and I’ve been very satisfied. I have also recommended Zounds to friends of mine.

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Zounds Hearing Aids response

Dear Ms. Chilocott,

Thank you for your review of our Corporate location in Tucson. We opened last fall and are happy to provide service and support to our Tucson customers. It is also good to hear that you have had six years with your current aids. We are happy to provide you with service for them. Additionally, as a loyal Zounds customer you are eligible for a special offer on upgraded hearing aids, when the time comes.

All the best to you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 19, 2018

I had a significant hearing loss. At that time, Zounds seemed anxious to get the hearing aids out to the customer and they were providing good service. Also, the price was good and compared with other hearing aids, Zounds was a lot better and they were hands down. I bought the Clareza, which is behind the ear. One hearing aid always seemed to have a low volume. I used the fob to turn it up and every now and then, I've got to do the same thing again. It seems to be losing volume.

Since it's been a while, Sarah she said we should do a whole hearing test and see how my hearing is. The high frequencies were off quite a bit. After they readjusted my present hearing aids, Sarah tried to convince me to buy a pair of the new ones, which had 32 channels. Mine had 16 channels. I told her I didn't wanna buy something if I don’t know if I'd like it or not. She said I could turn it back in within 30 days. I said I didn't think so and asked if they had any that had been turned in that I could use as a loan. She did and borrowed them for a week.

Sarah said they could fix it and she was right. She adjusted them to my profile. Even my wife said my hearing was really good because she never had to repeat. Everything is loud and clear to me. I made an offer because they can't resell them as new ones, but the company only wanted to give me $100 off on a new pair. I told them that didn't work. I've never seen used hearing aids being worth 95% of its value. I was disappointed there, but that’s life in the fast lane.

Zounds had an office close to our house and it was run terribly. The guy there wasn’t there as much as he should have been. They moved to a temporary facility about 20 miles from my house, and then they moved to a more permanent facility which was another couple of miles farther. However, when you walk in, it looks like they're there only temporarily. Everybody’s temporary. They have no freezer. They have a water cooler, a coffee maker and a display case with nothing in it. It looks like they don’t wanna spend the money to present themselves as a professional hearing company. In plain English, they wanna be very cheap about it. However, I thought they've gone beyond what they've been required to satisfy their customers.

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Zounds Hearing Aids response

Hello John, thank you for visiting our new Corporate location and for your review. I am glad Sara was able to help you improve your ability to hear. We have just recently moved into our permanent office and are still getting furnishings and decor delivered. We hope to have it completed soon.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 19, 2018

In 10-30-2015 my father-in-law Richard ** purchased a pair of Zounds hearing aids. Never could get them to working correctly. So I bought him a new pair from a Facebook ad. He now hears better for less money. If anyone that is connected to the Zounds Hearing Aids is reading this it would be nice to refund his money. If you are reputable company you will do the right thing. No questions asked.

Zounds Hearing Aids response

Dear Mr. Ellison,

It has been almost three years since your father-in-law purchased his hearing aids. His full name was not included in your review, therefore I cannot look up his history. We offer aftercare for the life of the hearing aid and would be happy to assist him with refining his fitting, should he decide to come in for a consultation.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 15, 2018

I had pretty severe hearing loss and after the staff at Zounds diagnosed my condition, she offered me the behind the ear hearing aids. It fits very well, and it's the second pair of hearing aids that I had and these are better than the others. Also, I had no problems making appointments with Zounds. I had very friendly and professional interactions with their staff.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 14, 2018

My hearing started to go 10 years ago. I had hearing aids from Adobe Hearing, but I was not happy with them. With it, the hearing was not good and I could not hear people’s conversation when sitting in groups or in my bible study group. When my husband saw Zounds' ad in the paper, we decided to try them and be tested. I really like everything about my Zounds hearing aid, including the way it fits. It has the piece behind the ear and it has this little controller to turn things up or down. I can adjust it to my environment and the sound around me. It has a music, party, regular and dining mode feature and you can control the treble and bass with it too. But it is not really good in trying to cut out background noise, though everybody has trouble with that.

This Zounds hearing aid is my third set and although the cost is hefty, I am happy with what it does. Everybody at Zounds has been very good and I've had wonderful treatment, but I've had to change places 'cause the one little place that I’ve first gone to is not there anymore. Other than that, they have given good service and their hearing aids are working very well. Putting my hearing aids on is one of the things I do when I get up in the morning and start my day. And I have had friends tell me that I am the only one that they know that has put a set of hearing aid in and never complained. It gives me a quality of life that I wouldn't have without it and I’ve recommended them to people.

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Zounds Hearing Aids response

Dear Virginia,

We are happy to hear from such a long-term customer! Our staff at the Corporate location in Tucson is always there to assist you with any adjustments needed to refine your fitting as your hearing changes. Additionally, as a loyal Zounds customer you are eligible for a discount on upgraded hearing aids, when the time comes for your next pair.

Thank you for being a loyal customer - we sure appreciate it!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 8, 2018

I have a partial hearing loss. If I'm home and I take the hearing aids out. I can still hear the TV and I'd just have to turn it up a little louder than normal. Hearing conversation sometimes is difficult, however. I knew someone that works at Zounds. She was in the same church I'm in. Also, I knew that my pastor had also gotten Zounds, so that was where I went. I got the unit that cost about four grand. The handheld remote allows me to change from dining to other situations. It also allows me to turn it off completely down, as well as adjust the treble and bass.

The customer service at Zounds has been excellent, too. I had to go in one time to have them adjusted because I didn’t think they were working quite right, and what it turned out to be was one of them was clogged up with earwax. So, the rep showed me how to clean it and then gave me one of the tools that he uses to clean it. Now, I can take care of it myself. The people have always been really nice to be with. My hearing aids have impacted my life greatly. I can hear things now, and I can identify sounds. I'm happy to have them. Ironically, I run the sound system at my church and it's now easier to do that because I can hear what other people are hearing and what they should be hearing. I'm not asking everybody to repeat themselves anymore, which is always kind of embarrassing.

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Zounds Hearing Aids response

Dear David,

Thank you for your review of our hearing aids and service. It is great to hear that you are enjoying them. We are always here if you need adjustments or assistance with their maintenance.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 1, 2018

My brother-in-law got hearing aids from Zounds and just raved about them. Although my hearing loss was bad, I waited until we moved here and went to Zounds because their location in Atlanta where we lived had closed. And I'm glad I did because Jean, the rep here, is amazing. She made that whole experience so much better. She's so patient and kind. All she deals with are the elderly and everybody loves her.

Jean spent a lot of time with me and my husband to understand everything. Before, nobody ever explained anything about my hearing loss. It means so much to me to have somebody that I can talk to about it and with Jean, you feel like you're not alone and just trying to figure things out. Also, the Zounds hearing aid is fantastic! We got the best model and we like all the benefits of it. I can hear people talking to me now and it's wonderful. I did not realize how much I was missing before. There's also an app that you can use to adjust the sound into different modes.

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Zounds Hearing Aids response

Dear Lynn,

Thank you for your review. It is wonderful to hear that you are enjoying your new hearing aids as much as your brother-in-law has. Please thank him on our behalf for sending you to us. Your comments about Jean are also appreciated. She truly cares about her customers and does her best to provide the upmost in service. That fact that she is just naturally nice helps! Thank you again.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2018

My hearing loss was pretty bad and I bought a Zounds Hearing Aid from this place and lost it. Then my wife bought me another one. It’s a piece that goes in and the other part hangs over the ear. The gal there is a very nice person and she knows what she's talking about. Three weeks ago, she did a test on me and now that they've changed over, I’m okay. The hearing aid from Zounds works pretty well and I'm sure it has made my wife happy.

Zounds Hearing Aids response

Dear Charles,

Your review brought a smile to my face - wives are universally pretty happy when their husbands get hearing aids! It is great to hear that you are receiving a benefit from them. Thank you for coming in so our staff could refine your fitting - very important as your hearing changes with time.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 16, 2018

I had partial hearing loss. Before I went to Zounds, I had a full testing by somebody that had a complete test set-up and a full evaluation. So, the people at Zounds only did a minimal amount of testing to me and programmed the unit based on the tests I received. I got the hearing aid model that is behind the ear. The controls on the remote are easy to use and I can control my bass and treble. It works and I've been able to adjust it. Although, it's very difficult when in a noisy restaurant or a party setting that the hearing aid doesn't do that much. I have to eliminate the background speech and noise and I get rid of something that's part of a normal speech.

Nevertheless, the people at Zounds are good and cooperative. One time, they wanted to change the batteries and I felt that there was no need to change it. The batteries are rechargeable and they are all doing fine. Now, I can talk to people and I can hear the church service. I’m like a normal person and Zounds made it more enjoyable. I'm glad I bought these hearing aids.

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4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 12, 2018

I have problems with high frequency when I'm in places where there is background noise. My mother recommended Zounds which was where she was getting her hearing aids from. Testing and fitting the hearing aid was a two-person operation and they got the job done. The main person went over everything with me and managed through many tests. She also fit me with the hearing aids and helped me adjust them. The other person did everything else.

I got the model that goes over the ear with a wire and it plugs into the ear with a little plastic. It tickles the earlobes a bit but it's not too bad. The fit is not perfect though and I'll have to get it adjusted. I'm constantly pushing it back up in the ear when I wear them. But my hearing is not that bad overall and I don't wear the hearing aids all the time. But they're very helpful when I do utilize them in a loud restaurant or a place where there's music in the background or a lot of people talking. I've also been back to Zounds twice. I went in once to get a battery. Then I also had a minor problem with one of the hearing aids and I had to send it out to be repaired. But they gave me a temporary pair, which I returned to them afterwards. Overall, the experience has been good and I would highly recommend Zounds.

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Zounds Hearing Aids response

Dear Randy,

Thank you for your review. Hearing in noisy settings is one the biggest issues for those with hearing loss. Sam and our team of engineers put great effort into developing technology that would eliminate up to 90% of background noise because we understand this. Thank you for commenting on our staff as well, they are committed to helping our customers get the most from their hearing aids and I will pass on your comments.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 3, 2018

My girlfriend got her hearing aids from Zounds and then recommended the company to me. I got the rechargeable hearing aids that go over the ear. They were very expensive though. They were custom-made and I paid about $200 for it. But it was worth it because I was afraid I was gonna lose them. When I go out and I wanna see a stage show, I wear the hearing aids when the people are singing so I can hear it. And I make the hearing aids nice and loud. It's hard for me to hear the television though. Nonetheless, I would and I have recommended Zounds.

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Rated with 1 star
Verified Reviewer
Original review: July 11, 2018

I took my elderly mother to a Zounds because a friend referred me to them. She knew the owner and trusted her. Kelly performed the hearing test and promptly informed me she did indeed need hearings aid. $4000.00 later we had the aids but Kelly could never get them to fit in my mother’s ears properly. Fast forward 2 years later and they need receivers. They are junk. They wanted to charge $300.00 to repair them and couldn’t guarantee that they would last very long. I now have to purchase new hearing aids. Kelly works for Beltone now and she wanted me to buy the new hearing aids from her. Fool me once shame on you, fool me twice shame on me. Never again. Do not buy Zounds or Beltone hearing aids! I just wish someone would have warned me.

Zounds Hearing Aids response

Dear Dixie,

The hearing center you are reviewing is no longer a Zounds franchise location. The receivers you mention can be repaired at our Corporate facility in Chandler, Arizona. Replacements would cost you less than $50 per aid, not $300. We will also clean the aids and run a full diagnostic on them free of charge. We are happy to support your mom as a valued Zounds customer.

7 people found this review helpful
Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: June 18, 2018

I've been using ZOUNDS for the last 15 years. I got the 20-channel one which was on sale then. I can hear better and I find them comfortable. Their reps treated me fairly but I did not find the company easy to deal with. I had a problem with the hearing aid and they told me that they couldn't fix them. They have rebuilt ones but to me, a rebuilt one is the one that doesn't have a problem and has been repaired. They wanted to sell me another hearing aid for $1000. I don't want to spend that amount so I'm gonna look for a different company.

Also, I went to see them about a week ago. They had a young lady in the office who could change batteries but she didn't know anything else because she told me that I had to come back and see someone the next day. It just made it hard for me to make two or three trips to get one thing done. Before, I would tell others to buy ZOUNDS. But now, not anymore. I thought it was a good product and reasonably priced. However, their products are reasonably priced when they're on sale but when they're not, the price is outrageous.

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8 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 10, 2018

For quite a while, many people had told me to turn the TV down because I had it too loud. At Zounds, I worked with Sherry but she wasn’t certified yet so another girl took care of me and they were both excellent. I’m now on my second hearing aid. But I paid $999 for it and after I bought that one, Zounds came out with one that’s almost the same and it was either $400 or $600. That aside, I think the model’s great. I have the remote and I can now turn it up or down and change whenever I want. The best thing I like about it is I don’t have to buy batteries. When the batteries go bad, I take it in and Zounds puts a new battery in. But this model goes over the ear then I push it in and I have trouble getting it in. I have to wet the earpiece and then my ear inside before I can get it to go in. I’ve been fighting with that since I got the new one. But the lady at Zounds was very good about it. She tried a couple of different ones and it’s worked better.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 9, 2018

All my kids weren’t going to buy me something for Christmas, but they said that I should take the money and buy myself some hearing aids instead, 'cause I wasn't gonna be able to watch my grandchildren until I got hearing aids. My hearing loss was bad before having the Zounds hearing aids. I was young when began to have hearing aids. I had a middle ear infection so that ruptured my eardrums. I tried this other firm and this other distributor but I was not successful with those hearing aids and I returned them since I had the 30-day trial period. Thereafter, my sister had read an article about Zounds and told me about it. The fact that their hearing aids could recharge themselves was enough to make me be interested in trying them. I used the Zounds hearing aids when I was in Pennsylvania.

Now, my hearing loss is in the 2nd phase so I needed a stronger power at hearing aids. And so, I have the Imprezo 20P, which was from 2012 and so they’re 6 years old. I'm very happy with the hearing aid’s features. The only thing that I have major complaints about is the fact that I had to move here in Florida, and all the places around, such as in Delray Beach in Boca, in Marco Island, in Naples and in Fort Myers, where I used to get services for my hearing, are closed now, which has been a problem. Now, they're only doing corporate stores.

Also, nobody else will service my hearing aids. If I go to another provider, such as Hear.com, and try getting them to assist me, they just tell me to call Zounds and mail the hearing aids back to them. I went to the store in Bensalem Neshaminy Mall and the girl there was wonderful, and so was the girl in Miami. Both of them were very thorough. The one on Miami has a sound booth in her office so she can do the testing right in her office.

I always had the testing process with some kind of a cup that goes in your ear. And this time, they put a more of a sponge type hearing thing, and it doesn't sound as muffled. It sounds a bit clearer than the other end that they were using. Another is that I was happy with the cost of Zounds’ hearing aids. When I first bought the first pair, they were $2,400 and that was with the charging station. The case was extra, but I was happy with that. Zounds has gone up in the years that I've worn them.

With the Zounds hearing aids, I am able to enjoy my grandchildren and feel more comfortable driving because I can hear horn sounds than people having conversations in the car. They're certain tricks that I learn along the way that are helpful. When I go to restaurants, I've learned over the years that I need to sit with my back against the wall so I don't pick up a lot of background noises. There is also a remote that can help with that as well. I have recommended Zounds to my aunt and mom and they have bought hearing aids from them.

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3 people found this review helpful
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Zounds Hearing Aids expert review by Shelley Webb

Zounds Hearing was founded by Sam Thomasson, an engineer and medical device developer who has a hearing-impaired daughter and wanted to improve on existing hearing aid technology for her and others with hearing loss. Zounds strives to create hearing aids for today’s world, compatible with cell phones, car communication systems and televisions. Zounds hearing aids are available throughout nearly all of the contiguous United States.

  • Exclusive technology: Zounds offers hearing aids it has developed internally as well as exclusively licensed technology from Sam Thomasson’s former tech company, Acoustic Technologies, Inc. That means you can get products at Zounds that are not available elsewhere.

  • Free hearing exams: You can visit a Zounds Hearing Center for a hearing assessment with a licensed audiologist or hearing instrument specialist. Even if you decide you don’t need or want to purchase anything, the assessment is always free, and you can come back for follow-up assessments if your situation changes.

  • Product selection: Zounds makes several hearing aid models, so buyers can choose the one best suited for them. The Imprezo is a fully-equipped model that comes with noise cancellation technology and is ideal for those with moderate to severe hearing loss. The Arenz is a small, powerful model that is equipped with Tinnitus Waveform to help those who experience tinnitus. The Prezia model offers many programmable channels for different listening environments.

  • GlobalEnergy charging system: Several of Zounds’ hearing aid models run on a rechargeable battery system. Unlike other types of hearing aids, you will never need to buy a battery again. Instead, you can recharge your hearing aids and remote control each night and they will hold a charge for 18 hours. The rechargeable batteries last the life of your hearing aids.

  • Convenience: Zounds is one of the United States’ fastest-growing hearing aid companies. There are currently over 200 franchise locations in more than 30 states. Use Zounds’ website to find a location near you.

  • Best for: people with acquired or progressive hearing loss and aging listeners.

Profile picture of Shelley Webb
Shelley Webb Senior Products Contributing Editor

Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.

Zounds Hearing Aids Company Information

Company Name:
Zounds Hearing Aids
Website:
www.zoundshearing.com
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