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Overall Satisfaction Rating
4.24/5
  • 5 stars
    46
  • 4 stars
    7
  • 3 stars
    5
  • 2 stars
    2
  • 1 stars
    8
Based on 68 ratings submitted in the last year
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Zounds Hearing Aids

ConsumerAffairs Accredited Brand

Zounds Hearing was established by the father of a hearing impaired child who vowed to bring a more reliable hearing aid to those with mild, moderate, or severe hearing complications.

ZOUNDS uses technology that effectively enhances sound quality through various types of phones and automotive communication systems to provide a better-quality hearing experience to those in need. We pride ourselves in offering our customers an affordable selection of high-performance hearing aids and devices that they can trust. Choose Zounds as your hearing aid solution.

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441 Zounds Hearing Aids Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 20, 2019

I have partial hearing loss. Zounds had a good reputation back east in Pennsylvania and I lived in an over 55 community where a number of people who had Zounds recommended them to me. I also liked their lifetime warranty, so I decided to purchase from them. Their staff was very nice and qualified. Everything about the testing process was fine, too. The hearing aid that I got has the little pea pod that goes over the ear and the little clear plastic pipe that goes into the ear with a tube on it. It's easy to use and I got used to it. It also seems to be doing what it's designed to do.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 28, 2019

As my partial hearing loss was terrible, somebody recommended Zounds to me and I got the top-of-the-line model. There's a girl named Bianca who is such a credit to the company. She handles everything with such sweetness and never acts like I'm a problem or a bother to be there. She tells me to come back any time and she is constantly readjusting the hearing aids. I hear for one day and then they’re gone again.

The testing was very good, but the results aren't there. The product isn’t worth the price, and I’m very upset about not being able to hear after spending all that money. Also, I have long fingernails and I don’t like to stick those little batteries in to my hearing aids. I like the feature of having that automatic, but I’m not impressed with that and I’m afraid that that charger is my problem.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 27, 2019

I have a loss of hearing for years now and I've had a hearing aid before. Zounds is heavily advertised and I thought I'd give them a try. So, I got a rechargeable hearing aid that uses no battery. I have one-on-one interactions with a technician there, and he's very helpful and good. He is the only individual in that office and there’s no display and no lab, so it’s not appropriate. It is just one office that's crammy and there's nothing much to show. It's unlike the other hearing office where they have a lab and better facility. Zounds should have more office space and showroom. Still, my overall experience with Zounds is good.

Zounds Hearing Aids response

Hello Victor,

Thank you for your comments. We are happy to hear that you are doing well with your Zounds aids and that your experience has been good. We are new to the Henderson area and are utilizing space in a professional office plaza while we procure and build out permanent retail space in the area.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 13, 2019

My experience with Zounds Hearing Aids has always been very good. The only thing is the store in Cherry Hill only opens around two or three days a week and it is a problem when you need service or a piece because you can't walk in and get it done right away. It would be nice if they had more days for service. Other than that, the service has been good. I had the Clareza before, but they faded out on me after a couple of years. I bought the upgrade, which I'm happy with. But they gotta strengthen up the part that fits in the ear and hooks into the hearing aid because I had the experience of a couple of them breaking on me. Still, they've been fine and the quality of the model that I have has been good. I would tell a friend to listen to Zounds and to watch the video and go from there.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 8, 2019

My client had a stroke 14 years ago and I'm her caregiver. I drive her everywhere, with her worse ear closer to me as the driver, not realizing she couldn't hear a thing I was saying to her in the car. She was almost deaf in one ear and had moderate hearing loss in the other ear, so it was very hard having a conversation with her without screaming. She was missing out a lot in life, not hearing. But then she saw the Zounds ad in the paper and forced her daughter to take her to get an appointment. My client's doctor said it probably would not behoove us to try this. We went to Zounds and listened to Jeff tell us what the products were and how they worked. It sounded like something that would work for us, so we gave it a try.

With the type of Zounds hearing aid that she has had, her hearing is a 100% better, and now, we seem to be able to have a conversation. It's unlike before when everybody else in the restaurant heard me but her. Also, having the remote control to adjust to help her, is wonderful. We haven't had to use that yet, but we keep trying all the different modes so that we can see if anything is even better for her. When we saw Jeff, he tested her without her knowing it, and she did really great. He's very obliging, and he's right there if we need to call. Everything about the customer service is great. I went in not expecting a whole lot and I was very pleased.

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Zounds Hearing Aids response

Hello Karen,

I am very happy to hear that your client decided to move forward with improving her quality of life through better hearing. No matter what other health conditions may be impacting her, being able to communicate with others and connect with the world around her is a very good thing. Please extend our good wishes to her.

L.J. Shaffer

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 7, 2019

I have had my hearing checked originally. I was told I had tinnitus and it wasn't a problem. It didn't get any better though. It got worse. I decided to get a second opinion and went to Zounds. They discovered that my hearing loss is moderate to severe. I had people talking to me and I couldn't hear what they were saying. The people at Zounds were honest with me and I've had excellent interactions with their reps. One rep offered us three models and I chose the Vizara. I can go back to the assistant any time that I have a problem. Indeed, when I had a problem a week later, I went there and she fixed it right up.

The only problem that I have is the background noise, and if people are whispering, I can't hear them. A friend of mine is a very low speaker, and it's very difficult to hear her. Other than that, my hearing has had a tremendous improvement with Zounds. If my friends want a first, second or third opinion, they should absolutely include Zounds and go there.

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Zounds Hearing Aids response

Hello Maureen,

I am happy to hear that you are receiving excellent care from our staff, and that your hearing aids are indeed helping you. You are welcome to come into any Zounds location for complimentary retesting and adjustments any time you feel the need. Tinnitus and hearing loss are not mutually exclusive. Hearing loss is often discounted when a person has tinnitus, because the tinnitus masks the hearing loss. Zounds offers hearing aids that provide tinnitus masking as an added benefit to customized hearing aid programming. Best of luck to you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 1, 2019

I had a severe hearing loss where I could hear almost nothing. I got two pairs of hearing aids and they didn’t work. I had Zounds at one time but I lost them and I didn’t have insurance on them. The other type of hearing aids I tried had the molding stuff and went right in the ears. But I was never satisfied with them. I left those hearing aids and went back to Zounds again.

I have the Zounds behind-the-ear hearing aids now. They are of better quality and have more features and settings. I can adjust the tone and volume. I can adjust everything that is in the remote controller. With other hearing aids, I had to push the hearing aid and make it work. I keep the Zounds remote in my pocket so I can see what I'm doing. I can see whether it's going up and down.

The people at Zounds have been very outstanding and have always been very pleasant. They were running a special for customers who already have Zounds or who bought from them in the past. They called and we walked in there. I got the hearing aids at half of what I paid for the first time. The first time I bought from them, the hearing aids were $6,000 for the pair. Over the years, that was what we paid for hearing aids. I got my Zounds hearing aids back in October. I had to go back a couple of times for either adjustments and repairs. They get taken care of. Their guys do fixes right there in the lab and hand the hearings aids back to me.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 25, 2019

My hearing loss was pretty bad. We read Zounds Hearing's ad in the paper and contacted them. I liked what I heard and the Zounds staff member, Sarah. She was a nice person, which made the difference. Plus, she likes my tiny dog. The hearing aids are working really well and I like them a lot. One of the things I hated about hearing aids that I had tried before were the batteries. But the hearing aids that I have now are rechargeable so I don't have to change its batteries. I can also adjust the degree of hearing. I can make it louder or softer. I would recommend Zounds to anybody who wants hearing aids.

Zounds Hearing Aids response

Hello Peggy!

Thank you for sharing your experience with our staff and with your new Zounds hearing aids. Rechargeable hearing aids are truly the most convenient option and I am happy to hear that you are pleased with their performance.

Kind regards,

Zounds Hearing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2019

Zounds Hearing Aids is fantastic. My mother has hearing loss and has had Zounds for six years now. The hearing aids have changed her life. She has dementia so we cannot have the battery changing all the time. One of the top things that we really liked about the hearing aids is that you just put them in the cradle every night to recharge them. They also had a really good, fair price. Plus, Zounds' service is outstanding. The receptionist is wonderful and the audiologist is even better. My mom really feels comfortable with them. They fixed the batteries too. They are a great company and I can’t say enough about them.

Zounds Hearing Aids response

Hello Debra,

I am so happy to hear that your mother is benefiting from her new hearing aids. One of our staff members brought her mother, who had advanced dementia, in for a hearing test and fitting. The dementia diagnosis was masking the hearing loss, for which symptoms can be similar. Nina had heard of customers with dementia for whom aids made a big difference in their ability to connect and communicate. Happily, this was also the case for Nina's mother. Once she was aided, she was able to communicate and enjoy things like movies and music and dinners with family. Nina said it was like turning back the clock three years and they were able to make memories they can cherish later. I hope your mother is equally blessed.

L.Shaffer

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 17, 2019

The hearing on my left ear is almost totally gone and my right ear is not very good. I've had good interactions with the Zounds staff. They ran the tests, and they were quite positive and good to work with. The Zounds hearing aids have been helpful. I have the one in the ear and behind the ear as well. It's a good model and the cost is about right. I've had other hearing aids, but what I like about Zounds is that I can charge up the battery at nighttime, and that’s convenient. These hearing aids have been very important and I would recommend it to other people.

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Rated with 5 stars
Verified Reviewer
Original review: Feb. 13, 2019

I have had my hearing going on 5 years, I recently received a card with updated locations and noted the one listed at Carmel IN. I needed to have my hearings checked and needed new earpieces plus a new battery. Today I saw Jeff at this office and he was wonderful. Thank you Jeff for helping me by replace the earpieces both AIDS and the battery in one aid. I hear so much better! I moved to this area two years ago and there were no stores in this area. Thank you Zounds for Jeff and the Carmel store!??

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Insufficient response received
Verified Reviewer
Original review: Feb. 1, 2019

Like other reviews I have read, the office closed within a year. My wife’s hearing aids stopped amplifying but the office was closed. There were not others in the area. Send to Arizona was the suggestion. We have over $6500 invested and are very frustrated. It seems their strategy is to attempt to penetrate an area and then close to leave those buyers without service. Not nice!

Zounds Hearing Aids response

Dear Mr. Bero,

I have attempted to contact you, but have not as yet heard back from you. The location where you purchased your aids was a franchise location, which regrettably closed. This action was out of our control. We consider you to be a valued Zounds customer and are happy to provide customer service and support through our Corporate office in Arizona. We have a dedicated Customer Care Team that will provide service to you. All warranties are absolutely honored. Please reach out to me and I will provide information on how convenient it is to use this service.

Kind regards,

LaWana Thomasson

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 12, 2019

I purchased Zounds hearing aid in Utah (Riazo). But when I went back to their store for a repair & adjustment they had literally vanished. I called a number in the warranty book & was told to bring it in. That was nice of them. I'm here in Utah & they are somewhere in Arizona. Evidently Zounds is belly up in Utah. I still can't hear & have a worthless hearing aid.

Zounds Hearing Aids response

It is unfortunate that your local franchise location closed. If you require service we are happy to assist at our Corporate repair facility in Arizona. Please let me know if you are interested in this and I will have a member of our Customer Care Team contact you with instructions on sending your hearing aid in for service. We will clean your hearing aid and provide you with detailed diagnostics on what repairs are needed prior to performing service. All manufacturer warranties are absolutely honored.

You are a valued Zounds customer and we stand behind our products. We would welcome the opportunity to assist you.

8 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Jan. 10, 2019

My dad started losing his hearing years ago and they started with Zounds. My mom and dad had seen an advertisement about Zounds and they decided to go there because of that and the location. They shopped at a place and saw Zounds. But we’re a little frustrated with the product now. They’ve had it for a while so they’re probably due for an upgrade. But my dad just passed away and although we would need the best product that will service my mother, financially, it is gonna be important to find something that is affordable for her.

With funeral and hospital expenses, the hearing aids are not affordable for my mom now. She lives off of Social Security and her income now is much lower. I’ve also seen other products that are less expensive than Zounds. But as far as the service goes, we’re very happy with that. The manager who helped us was awesome. He was very accommodating and helpful. We also like that they can take us pretty immediately. We do have to make an appointment, which makes sense, but they’re good in responding to our issues.

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Zounds Hearing Aids response

Hello Nora,

Our condolences on the loss of your father. This is surely a difficult time for you and your mother. I am sending you a private message to discuss options for your mother. Our hearing aids start at $799 each. We understand that this is a big purchase and we have multiple financing plans for those who could benefit from it. Additionally, as a Zounds customer, your mother is entitled to special upgrade offers with drastically reduced pricing. I am sure we can find a good solution for your mother.

Kind regards,

LaWana Thomasson

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 9, 2019

I was having a terrible time hearing. I had hearing aids and when I put fresh batteries in, within half an hour, I could hardly hear anything. I belong to an RV group and one of the girls recommended Zounds Hearing. She said that they are very good and know what they’re doing. I went to Zounds Hearing within a couple of days and they were wonderful. I’ve used it and I can hear now and I like the fact that I didn’t have to put batteries in. That was a biggie.

Sarah, the gal who did all of these, told me the batteries used were used up so fast because the hearing aids were trying to hear for me. The person who assisted me was wonderful. She really was very thorough and knew what she was talking about. Testing and fitting the hearing aids were very easy. They’re expensive but I thought, “Anything so I can hear.” I was getting sick and tired of going places or being with groups and not being able to hear anything.

The hearing aids are very comfortable. Yesterday, I put them in before I left the dentist. I had them in all day long and they were fine. I wasn’t even aware they were in anymore. With the other pair, I had to be careful to keep pushing them back in. I can hear things now. Before, if I was with my RV Group and were playing a game, I couldn’t half hear what they were saying. Or I have no idea what was said at a meeting. We had another meeting after I had Zounds in and it was wonderful. I can actually hear what they were saying. It is worth every penny I paid. I’m very satisfied with Zounds Hearing.

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Rated with 3 stars
Verified Reviewer
Original review: Jan. 6, 2019

When I first got the aids they were great but as time went on they got to where they were not as efficient as they were at first. When I went back to the store where I purchased them the store was no longer there. That was the one in Bricktown, NJ. That was a very convenient store for me and the others that are listed are further away and not really convenient. So the aids ended up in the drawer not being used. Like most of the others I have tried over the years. I did get them out again and tried to charge them. The battery in the left one would not charge. Is there a place I can purchase the batteries for these without going to the store that sells them. If not I guess they will go back into the drawer. After looking back I don't think that I would purchase another set unless I can purchase parts and accessories in an aftermarket situation.

Zounds Hearing Aids response

Hello Gary,

Thank you for choosing Zounds hearing aids. The location where you purchased your aids was a franchise location, which regrettably closed. The remaining New Jersey locations are all corporate owned. We consider you to be a valued Zounds customer and are happy to provide customer service and support through our Corporate office in Arizona. We have a dedicated Customer Care Team that will provide service to you. Battery changes and cleanings are provided at no cost for the life of the aid. All warranties are absolutely honored. I am sending a private message to you with your account information and information on how convenient it is to use this service.

Kind regards,

Zounds Hearing

6 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Jan. 2, 2019

We’ve been to Zounds before when they were in the area three years ago. My wife got her hearing aids then. We have the rechargeable hearing aids. We were on Medicare and our insurance paid $1,000 per ear for a hearing aid at that time. Since then, it has gone down to 500, but we just stayed with the one we had. They moved the closer store in our area and they had a place open on the East side, which was quite a way. That was the first year.

By the time we needed to get the batteries replaced, they were gone and there were no Zounds anywhere in the area. They were gone for three years and we were not happy about that. When we called their 800 number, it sounded like they’d gone bankrupt and we were out of luck. They said they didn’t know if they’d be back. There was no place we could go to get service. We couldn’t ship the hearing aids in to get batteries replaced or anything fixed. We didn’t wanna get new hearing aids with somebody else. But Zounds just came back and they said they were gonna have a permanent presence in the area now, which we hope they do.

The service we got at Zounds was good, but there was no service there for quite a while. We had to go to a different place which was nice enough to honor the Zounds warranty thing. They cleaned the hearing aids for free. But the battery was proprietary, so they couldn’t replace the battery, and they couldn’t find a way to get one. They said they had a lot of customers from Zounds. We went back to Zounds because we already had the hearing aids, and the battery was supposed to be free, which it was. We got a new battery and we had to get a part of the hearing aids replaced since a wire was loose.

My wife doesn’t wear her hearing aids as often or as much as she should. But when she needs them, they're easy to use. They have a remote too which helps for different things that she is doing like if she’s watching TV or having a conversation. She also doesn’t have to take the hearing aid out to talk on the phone. She’s happy with the hearing aids. They work really well. The hearing on my wife's left ear is almost completely gone. Her right ear is a little better and has some hearing there. She has a little trouble with one ear because her ear is dry. We have to put drops in it. The hearing aid is uncomfortable because of the condition of the ear and not because of the hearing aid.

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Zounds Hearing Aids response

Dear Rick,

Thank you for sharing your experience with Zounds. I am happy to hear that your wife is pleased with her aids and that they work well for her.

It was unfortunate that the franchisee in your area closed. We are happy to now have a corporate location open near you.

All Zounds customers are provided service through our Corporate Offices in Arizona. We have a dedicated Customer Care Team and repair facility that handles all repairs. Hearing aids needing battery changes are provided this service, and a complete cleaning, free of charge for the life of your aid. Warranty and out of warranty repairs are performed at this location as well.

Again, I am glad we have opened a Corporate location near you, but we have you covered no matter where you may travel.

Kind regards,

LaWana Thomasson

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 31, 2018

I was experiencing issues at home where I couldn’t hear the television unless I had it up really loud. But I didn’t go to any formal doctor for hearing testing until I went to Zounds. I have breakfast every Saturday morning and my partners told me about their positive experiences with the company. Their price sounded very reasonable too. The Zounds reception lady was exceptionally nice. If I was having any issues with my hearing aids, I could walk in there anytime that I was in the area. They'd immediately accept the fact that I had not made an appointment but that I had an issue with my hearing aids. They'd respond immediately and would take me in and do whatever was necessary to the hearing aids in order to bring them back to 100% performance.

The most important issue in acquiring hearing aids is that you should get rechargeable ones. The ones that I have are eight-channel, rechargeable hearing aids that go into a charging station at the end of every day. When I get up in the morning, I put them back in and they’re good for the day. I have not had any issues with batteries. My understanding from other people that do not have Zounds hearing aids is that their biggest anxiety comes as a result of the fact that they are continuously having to fool with their batteries which are very small and difficult to deal with.

Having used Zounds, the difference in my ability to hear has been night and day. I have a remote control that offers me several different settings. Depending upon the format of the area that I’m in, I can change the settings so that I could hear quite well. It has made a significant difference in my ability to communicate with people and their ability to communicate with me. Another thing is the Zounds hearing aids, relative to other hearing aids, are very inexpensive. Hearing aids, as a generality, seem to be priced very high. But Zounds hearing aids are very economical and a very good value for the price. I would recommend to any potential purchasers that Zounds is the right place to buy hearing aids.

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Zounds Hearing Aids response

Dear Richard,

Thank you for sharing your experience. It's great to know that we could help you and your parents with better hearing.

The convenience of rechargeability is one of the things we are most proud of. Those non-rechargeable batteries seem to die at the worst times! I am also happy to hear that you are taking advantage of the different listening modes on your remote control - they really can make a difference as you move into different environments.

Lastly, thank you for the kind remarks for our staff. I will share them with the team at your local store.

Kind regards,

LaWana Thomasson

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Dec. 30, 2018

There was a local clinic and I drove by it one time and knew that I needed to do something. That was about four years ago. I have partial hearing loss and it has gotten progressively worse. I got the over the ear hearing aids from Zounds and the guy did a nice job and he seemed like a bright guy. I was satisfied with the hearing aids. A couple of times, I had sent them in and they seemed to be okay. But longevity was my biggest disappointment. I thought it would last more than three or four years. Other than that, I'm 100% satisfied.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 25, 2018

My mother had minimal hearing and I went with Zounds because I had been hearing good things about the company. So I went there and before I knew it, we had the hearing aids for her. The only thing Zounds needs to improve on is this. When I asked for some type of carry case in case we have to take the hearing aids out, what I got was this generic kind of box. It wasn’t designed for the hearing aids and they really don’t even fit in. A person might be getting her hair done and she might need to take them out so Zounds needs something very nice for that person to put the hearing aids in. They need to work on that.

But that aside, the hearing aids seem comfortable and my mother can hear us talking to her now. She’s enjoying being a part of the conversation. She goes back to Zounds for fittings as needed and we’re very happy with their service there. People always want something not quite expensive. But when you have the need, you have to do it.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2018

I have mild to moderate hearing loss. Prior to going with Zounds Hearing, I had a Rexton hearing aid and when I tried Zounds, I liked how they worked compared to my Rexton. The model I got has different settings for dining, music and listening close in. I that it's of good quality and results in better hearing overall.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 14, 2018

My hearing was getting a little bit off and I was missing a few of the high notes and sounds. Zounds had a special on and I ended up with getting their latest model hearing aid. The cost is about a third of the cost of the other company. The staff who assisted me was super. One guy worked really well, knew his business, and checked it out both ways. He took special care of the testing and the fitting. It was so good. My wife has got the same and got up there also.

My hearing aid is the better one and it got more functions in it, so I figured I might as well have the best. I like the control on it where I can raise it up or down or change my pitch or sound. I can even shut it off if I want. I like the rechargeable part of it and so there are no batteries that I'm messing around with. I also like the free service I get. If I need it, they're there. I live in North Dakota, but the Zounds is down here in Mesa, Arizona. So, I can mail it down, and then they mail it back. The hearing aid works well and it's made me hear things that I never heard before, which I don't know if it's good or bad. Other than that, it's a good deal.

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2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 13, 2018

I had other aids and now have a New set from Zounds, Valparaiso, Indiana store. The rechargeable battery was a concern, but have gotten more than 2 days from a charge already. Charger is easy and cheaper than batteries, but battery lasted about 14 months. Store replaced for free and made a couple audio adjustments already at my request.

Licensed fitter "Sam" has been an absolute pleasure to work with. Truly cares about you hearing better and wants them to work for you so you will wear them. I can't speak for other stores or company, but this store and this young man set the example for the Zounds company. Expensive, but not the most expensive, plus I have been treated fairly and now can wear them all day and hear better, the most important thing. Also, knowing I paid a fair price and was taken care of after the sale was a good feeling for me. No man or women likes to think they were taken advantage of, and the product works well too, not sitting in the drawer collecting dust.

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 1, 2018

I purchased my Zounds hearing aid in March of 2018. The salesperson talked me into a rechargeable model instead of easily replaceable batteries. The rechargeable battery died after five weeks. Although the battery is supposed to have lifetime replacement they were reluctant to even look at the reason the unit died in such a short time. I was told “you know this only has a thirty day warranty. You signed the document”. They did end up replacing the battery and sending it back to me. That only took three weeks. Two months later the rechargeable battery died again. I sent it back for battery replacement. I got it back a month later. My calls to customer service were unanswered. Emails to the company were unanswered.

I wasn’t told I could control the hearing aid with my iPhone. No info on cleaning. The brochure I got with the hearing aid was not for my model. I was asked to come back after two weeks of using the hearing aid for final tweaking of the unit to make sure it was working correctly. It’s a twenty mile trip to the retail office one way. When I got there for the appointment I was asked if I was hearing ok. I said yes. I was told “ok then you can go. Let me know if you have any problems with it”. What a waste of my time. Traveling to South Dakota and Minnesota I could not find a Zounds dealer.

A hearing aid dealer in Minnesota tried to call and email Zounds to become a dealer. They got no response from Zounds. I had a third battery put in my hearing aid the first week in October 2018. I charge the battery all night every night. After three weeks the battery is not holding a charge all day. By 8:00 pm I can tell it’s is not working a good as it should. Do not buy a Zounds hearing aid.

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16 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 1, 2018

I've been using Zounds Hearing Aids for 10 years now and I can't imagine being without them. They're very comfortable and I enjoy the adjustability. I have a remote control that I can take with me and make them louder or softer and adjust the sound for the climate I'm in. Last week, I went to one of their stores to have some replacement of the earpieces and the people there have assisted me very well, as always. I wouldn't have any other hearing aids aside from Zounds.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 20, 2018

My hearing loss was pretty bad. My husband is soft-spoken and I could hardly ever hear him. And if people got very far away from me, I couldn't hear them either. It's been three or four years that I've been putting it off buying hearing aids and one of the reasons was price. But I liked the price of the hearing aids at Zounds so I decided to buy from them. I got the rechargeable model called the Torza24 and part of it is behind my ear then there's a part in my canal. The hearing aids were on sale at the time and had the best price, so I chose them.

I couldn't be happier with my hearing aids. At the time, I had been to Zounds for a hearing test but I had gotten sick with valley fever, so I didn't follow up with Zounds. I was getting ready to purchase another one but I got a call from Sarah, the rep from Zounds, the evening before I was to go pick up hearing aids at another place, which were gonna cost almost $2000 more. And they weren't even rechargeable ones, plus they didn't have a remote. So, I was thrilled with the hearing aids I got from Zounds. I have arthritis in my hands and those little batteries sometimes are almost impossible to get. They're hard to deal with.

I'm having wonderful luck and I hear good with my hearing aids. But I have really small ears and sometimes, the big part behind my ear doesn't wanna stay because my ears don't cover all of it. But I don't mind. As far as seeing it, you can't because my ear covers it. My hearing aids also has several channels and the remote control where you have options to make the sound louder or in party, dining, and quiet mode. But someday, I'll get the kind that doesn't have anything on the back because the only thing I don't like with what I have now is you have to be extra careful combing your hair when you have it on. I pulled them out a few times with a comb, but I'm getting better at it.

The staff at Zounds are also wonderful. As a matter of fact, I got to call them back and get in there next week because I need a different tip on the left ear. My ears have been sore a couple of times and I think it's because the tip is too big. But that is not a problem. Zounds's reps have been great. I work with Sarah and she has been wonderful. Working with Zounds has helped me a lot because my husband was really getting irritated with me not hearing him. But now, he's not irritated as he was before. And there were a lot of stuff that I couldn't hear before but now I can. With Zounds, I guarantee that you'll be pleased with their service and you'll get so much better deals. So don't go to anybody else.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 19, 2018

I've had hearing aids for about eight years. I'm 88 years old and my hands have gone pretty bad, so I couldn't put the little batteries in very good and I got to a point where I wasn't wearing the hearing aids. I went and got rechargeables from Zounds and it was a heck of a lot better for me to have them ready to go. I also like the remote control that I can use to change the volume whenever I want to. The fact that I can adjust them is the best feature for me and that really makes the difference.

I really appreciated the service that Zounds give me and the way they are putting some together for me. Initially, the price of the hearing aids made me decide to buy from them over other companies. I purchased the model which cost $3,000 for the pair. When I talked to their rep, she told me that they make their own hearing aids so they don't have to bill the big price stuff on like most companies do. And I appreciate a company that stands behind their stuff. Also, I'm not a cranky old man, but I am a fuzzy man, and the staff at Zounds was very professional in dealing with me. They tested me very well and for me, it was a very good experience.

I've been going to this other one for 10 to 15 years and they were always kind of in a hurry. I didn't like that. When I go to a medical place, I don't wanna be rushed through. It just doesn't make sense. Other than that, I also like the little fact that my hearing aids are comfortable. But the unit is a little big behind my ear. Also, I've had a lot of cancer on my ears and my one ear is very sensitive to having something in there. But for going out and whatnot, I still wear the hearing aids and I'll get used to them. I've had them on these past three months and they're very good for where I am and what I'm doing. I also like the little beep when the unit goes in my ear. That tells me that it's working. It's a handy piece of equipment and when you get up in these years, it's nice to have something that works good.

All in all my Zounds hearing aids have improved my life. Having them helps a whole lot especially when I watch TV or when I'm talking to someone in a noisy restaurant. I had lunch with a old gal who's 93 and she and I were comparing our hearing aids. I told her I could hear her and that I hope she could hear me. She said I sounded weak, but I got a pretty strong voice. Still, I didn't wanna tell her that as I didn't wanna hurt her feelings. But I told her about Zounds. And for me, that's the best advertisement you can get. Zounds has a good product and I hope they expand.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 17, 2018

I purchase my Imprezo aids at the Palos Heights, Ill store about 4 years ago. Initially, I was impressed with the care and professionalism of the company. Tried em out for the trial period and purchased the pair for around $4,000. About 6 months later, I asked for a refund. The sounds were muffled, not clear and I just wanted to give my ears a break. Tried calling the owner, but he/she was always out of town? This dragged on for a few more months. Still no reply back from the owner. I hired an attorney who took up the case. Today, the Palos Heights store is closed. The closest store is in Indiana. I have tried wearing them and recently had to the pay them $50 for a battery change. I drove out to Indiana. Today, my "aids" sit at home gathering dust. I want a full refund! Your franchisee ran off with my money as he kept stalling. It outlasted my warranty! Please contact me!

14 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 14, 2018

I’ve had a hearing loss since I was 7. Everybody wanted to stick me in hearing aids all through my school years. There was just no way I was gonna do it. Zounds came to Tucson several years ago and they had representatives come out and I decided to try it simply because I can recharge the batteries. I worked with Sarah on the test and she was fantastic. She was a very caring person. She said that she had family that had hearing problems, so she understood what I was going through and she was in the business to help people. She spent a good hour with me and I was totally impressed with her. I told Sarah that hearing aids drive me absolutely crazy. I don't use them in a a conversational type setting because I've lived in a pretty quiet world most of my life, so these things just aggravate me because of the background noises. It just seems that the background noise is amplified no matter what you do.

I never saw the same Zounds people that I originally dealt with twice or if I did, it seemed that they were in a hurry to get over to the Grant Road office. But I couldn't be happier with anybody. I would definitely recommend Sarah. I’m on a very low fixed income, so I have to make these work and Sarah told me that I could call and come back if there was any problem. I am experiencing a muffled feeling with the voice situation, so I might have to go back in and have Sarah adjust them a little bit.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 10, 2018

I've tried four or five Zounds hearing aids and I have been 100% pleased. I got the one that has plastic earpieces and it's very good. But I have a little trouble holding on to it as I don't have any feelings in my two fingers and my thumb. Also, when it rains, I have to take them out 'cause they get wet with the speaker being on top. But other than that, I'm pleased with Zounds. It's expensive but the quality is fine. Also, the staff was pleasant. They did a super job during the testing and fitting and they took care of me. My hearing was very poor but since having the hearing aids, it has been good. I've enjoyed Zounds and I've told people how it worked and the luck I had with them.

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Zounds Hearing Aids expert review by Shelley Webb

Zounds Hearing was founded by Sam Thomasson, an engineer and medical device developer who has a hearing-impaired daughter and wanted to improve on existing hearing aid technology for her and others with hearing loss. Zounds strives to create hearing aids for today’s world, compatible with cell phones, car communication systems and televisions. Zounds hearing aids are available throughout nearly all of the contiguous United States.

  • Exclusive technology: Zounds offers hearing aids it has developed internally as well as exclusively licensed technology from Sam Thomasson’s former tech company, Acoustic Technologies, Inc. That means you can get products at Zounds that are not available elsewhere.

  • Free hearing exams: You can visit a Zounds Hearing Center for a hearing assessment with a licensed audiologist or hearing instrument specialist. Even if you decide you don’t need or want to purchase anything, the assessment is always free, and you can come back for follow-up assessments if your situation changes.

  • Product selection: Zounds makes several hearing aid models, so buyers can choose the one best suited for them. The Imprezo is a fully-equipped model that comes with noise cancellation technology and is ideal for those with moderate to severe hearing loss. The Arenz is a small, powerful model that is equipped with Tinnitus Waveform to help those who experience tinnitus. The Prezia model offers many programmable channels for different listening environments.

  • GlobalEnergy charging system: Several of Zounds’ hearing aid models run on a rechargeable battery system. Unlike other types of hearing aids, you will never need to buy a battery again. Instead, you can recharge your hearing aids and remote control each night and they will hold a charge for 18 hours. The rechargeable batteries last the life of your hearing aids.

  • Convenience: Zounds is one of the United States’ fastest-growing hearing aid companies. There are currently over 200 franchise locations in more than 30 states. Use Zounds’ website to find a location near you.

  • Best for: people with acquired or progressive hearing loss and aging listeners.

Profile picture of Shelley Webb
Shelley Webb Senior Products Contributing Editor

Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.

Zounds Hearing Aids Company Information

Company Name:
Zounds Hearing Aids
Website:
www.zoundshearing.com
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