Zounds Hearing Aids Reviews

I purchase my Imprezo aids at the Palos Heights, Ill store about 4 years ago. Initially, I was impressed with the care and professionalism of the company. Tried em out for the trial period and purchased the pair for around $4,000. About 6 months later, I asked for a refund. The sounds were muffled, not clear and I just wanted to give my ears a break. Tried calling the owner, but he/she was always out of town? This dragged on for a few more months. Still no reply back from the owner. I hired an attorney who took up the case. Today, the Palos Heights store is closed. The closest store is in Indiana. I have tried wearing them and recently had to the pay them $50 for a battery change. I drove out to Indiana. Today, my "aids" sit at home gathering dust. I want a full refund! Your franchisee ran off with my money as he kept stalling. It outlasted my warranty! Please contact me!

I’ve had a hearing loss since I was 7. Everybody wanted to stick me in hearing aids all through my school years. There was just no way I was gonna do it. Zounds came to Tucson several years ago and they had representatives come out and I decided to try it simply because I can recharge the batteries. I worked with Sarah on the test and she was fantastic. She was a very caring person. She said that she had family that had hearing problems, so she understood what I was going through and she was in the business to help people. She spent a good hour with me and I was totally impressed with her. I told Sarah that hearing aids drive me absolutely crazy. I don't use them in a a conversational type setting because I've lived in a pretty quiet world most of my life, so these things just aggravate me because of the background noises. It just seems that the background noise is amplified no matter what you do.

I've tried four or five Zounds hearing aids and I have been 100% pleased. I got the one that has plastic earpieces and it's very good. But I have a little trouble holding on to it as I don't have any feelings in my two fingers and my thumb. Also, when it rains, I have to take them out 'cause they get wet with the speaker being on top. But other than that, I'm pleased with Zounds. It's expensive but the quality is fine. Also, the staff was pleasant. They did a super job during the testing and fitting and they took care of me. My hearing was very poor but since having the hearing aids, it has been good. I've enjoyed Zounds and I've told people how it worked and the luck I had with them.

The hearing aid company that I had went out of business and stopped making hearing aids. I was going back and having them repaired periodically, and I was satisfied with what I had. But it got worse and worse, and the lady that was handling them said that I gotta get something else because their company wasn't gonna do it forever. So, I searched around and Zounds was coming into a thing at that time.

I researched hearing aids from coast to coast and I was impressed by the fellow that invented these Zounds hearing aids for his daughter who was very hard of hearing. I also liked the rechargeability of their product, which is a great advantage for older people. I’m 88 years old and when you hit that age, you don’t wanna mess with batteries. Even if the batteries are free, it is irrelevant. If you drop these tiny little things on the ground, you can’t find them.

I was dealing with a partial hearing loss and a lady that I live with told us about Zounds when it first came to Tucson. I was impressed with the hearing aids so I went there. Their staff was very nice, and the testing and fitting process went very well. I ended up with a behind-the-ear hearing aid and there is something in the canal. In terms of the cost compared to the quality of my hearing aid, it was very reasonable. My son has hearing aids also for several years, and he along with my daughter went with me. He told his brother when we came home that my Zounds hearing aids were twice as good as his and half the expense. It's been a good experience and I recommend Zounds.

I have partial hearing loss and I’ve been using hearing aids for about 15 years. I liked the quality of the hearing aid from Zounds so I bought from them. Its features are pretty good but I changed to a different Zounds company a few months back because I wasn’t happy with one of the new guys at my old Zounds company. Other than that, their hearing aid is pretty cheap but has a good quality.

I had been wearing hearing aids for a couple of years when a friend of mine referred me to Zounds. She said how much she liked them so I went down there. I liked the idea that I didn’t have to change batteries and that they were rechargeable. I’ve had the hearing aids for about six years now and they're gonna have to be replaced soon because the life of hearing aids is not forever. Sometimes they work better than other times. But the best thing is that the service part of Zounds has always been excellent.

I had a significant hearing loss. At that time, Zounds seemed anxious to get the hearing aids out to the customer and they were providing good service. Also, the price was good and compared with other hearing aids, Zounds was a lot better and they were hands down. I bought the Clareza, which is behind the ear. One hearing aid always seemed to have a low volume. I used the fob to turn it up and every now and then, I've got to do the same thing again. It seems to be losing volume.

In 10-30-2015 my father-in-law Richard ** purchased a pair of Zounds hearing aids. Never could get them to working correctly. So I bought him a new pair from a Facebook ad. He now hears better for less money. If anyone that is connected to the Zounds Hearing Aids is reading this it would be nice to refund his money. If you are reputable company you will do the right thing. No questions asked.

I had pretty severe hearing loss and after the staff at Zounds diagnosed my condition, she offered me the behind the ear hearing aids. It fits very well, and it's the second pair of hearing aids that I had and these are better than the others. Also, I had no problems making appointments with Zounds. I had very friendly and professional interactions with their staff.

My hearing started to go 10 years ago. I had hearing aids from Adobe Hearing, but I was not happy with them. With it, the hearing was not good and I could not hear people’s conversation when sitting in groups or in my bible study group. When my husband saw Zounds' ad in the paper, we decided to try them and be tested. I really like everything about my Zounds hearing aid, including the way it fits. It has the piece behind the ear and it has this little controller to turn things up or down. I can adjust it to my environment and the sound around me. It has a music, party, regular and dining mode feature and you can control the treble and bass with it too. But it is not really good in trying to cut out background noise, though everybody has trouble with that.

I have a partial hearing loss. If I'm home and I take the hearing aids out. I can still hear the TV and I'd just have to turn it up a little louder than normal. Hearing conversation sometimes is difficult, however. I knew someone that works at Zounds. She was in the same church I'm in. Also, I knew that my pastor had also gotten Zounds, so that was where I went. I got the unit that cost about four grand. The handheld remote allows me to change from dining to other situations. It also allows me to turn it off completely down, as well as adjust the treble and bass.

My brother-in-law got hearing aids from Zounds and just raved about them. Although my hearing loss was bad, I waited until we moved here and went to Zounds because their location in Atlanta where we lived had closed. And I'm glad I did because Jean, the rep here, is amazing. She made that whole experience so much better. She's so patient and kind. All she deals with are the elderly and everybody loves her.

My hearing loss was pretty bad and I bought a Zounds Hearing Aid from this place and lost it. Then my wife bought me another one. It’s a piece that goes in and the other part hangs over the ear. The gal there is a very nice person and she knows what she's talking about. Three weeks ago, she did a test on me and now that they've changed over, I’m okay. The hearing aid from Zounds works pretty well and I'm sure it has made my wife happy.

My hearing was getting bad and I had partial hearing loss. A friend of mine told me that Zounds was good, so I went with them and I got the newest model of hearing aid which goes over the ear. The woman rep who took care of me was very good. She was really thorough and I liked her a lot. The testing and fitting of my hearing aid went well, and it's as comfortable as it can be. I like that the remote connection puts it on different things wherever I'm at. I was expecting to pay a little more for my hearing aid and the price was reasonable for what I was getting. So far, my hearing aid has been having a really good impact on my life. I like Zounds and I'm glad that my friend told me about them.

I had partial hearing loss. Before I went to Zounds, I had a full testing by somebody that had a complete test set-up and a full evaluation. So, the people at Zounds only did a minimal amount of testing to me and programmed the unit based on the tests I received. I got the hearing aid model that is behind the ear. The controls on the remote are easy to use and I can control my bass and treble. It works and I've been able to adjust it. Although, it's very difficult when in a noisy restaurant or a party setting that the hearing aid doesn't do that much. I have to eliminate the background speech and noise and I get rid of something that's part of a normal speech.

I have problems with high frequency when I'm in places where there is background noise. My mother recommended Zounds which was where she was getting her hearing aids from. Testing and fitting the hearing aid was a two-person operation and they got the job done. The main person went over everything with me and managed through many tests. She also fit me with the hearing aids and helped me adjust them. The other person did everything else.

My girlfriend got her hearing aids from Zounds and then recommended the company to me. I got the rechargeable hearing aids that go over the ear. They were very expensive though. They were custom-made and I paid about $200 for it. But it was worth it because I was afraid I was gonna lose them. When I go out and I wanna see a stage show, I wear the hearing aids when the people are singing so I can hear it. And I make the hearing aids nice and loud. It's hard for me to hear the television though. Nonetheless, I would and I have recommended Zounds.

I took my elderly mother to a Zounds because a friend referred me to them. She knew the owner and trusted her. Kelly performed the hearing test and promptly informed me she did indeed need hearings aid. $4000.00 later we had the aids but Kelly could never get them to fit in my mother’s ears properly. Fast forward 2 years later and they need receivers. They are junk. They wanted to charge $300.00 to repair them and couldn’t guarantee that they would last very long. I now have to purchase new hearing aids. Kelly works for Beltone now and she wanted me to buy the new hearing aids from her. Fool me once shame on you, fool me twice shame on me. Never again. Do not buy Zounds or Beltone hearing aids! I just wish someone would have warned me.

I've been using ZOUNDS for the last 15 years. I got the 20-channel one which was on sale then. I can hear better and I find them comfortable. Their reps treated me fairly but I did not find the company easy to deal with. I had a problem with the hearing aid and they told me that they couldn't fix them. They have rebuilt ones but to me, a rebuilt one is the one that doesn't have a problem and has been repaired. They wanted to sell me another hearing aid for $1000. I don't want to spend that amount so I'm gonna look for a different company.

For quite a while, many people had told me to turn the TV down because I had it too loud. At Zounds, I worked with Sherry but she wasn’t certified yet so another girl took care of me and they were both excellent. I’m now on my second hearing aid. But I paid $999 for it and after I bought that one, Zounds came out with one that’s almost the same and it was either $400 or $600. That aside, I think the model’s great. I have the remote and I can now turn it up or down and change whenever I want. The best thing I like about it is I don’t have to buy batteries. When the batteries go bad, I take it in and Zounds puts a new battery in. But this model goes over the ear then I push it in and I have trouble getting it in. I have to wet the earpiece and then my ear inside before I can get it to go in. I’ve been fighting with that since I got the new one. But the lady at Zounds was very good about it. She tried a couple of different ones and it’s worked better.

All my kids weren’t going to buy me something for Christmas, but they said that I should take the money and buy myself some hearing aids instead, 'cause I wasn't gonna be able to watch my grandchildren until I got hearing aids. My hearing loss was bad before having the Zounds hearing aids. I was young when began to have hearing aids. I had a middle ear infection so that ruptured my eardrums. I tried this other firm and this other distributor but I was not successful with those hearing aids and I returned them since I had the 30-day trial period. Thereafter, my sister had read an article about Zounds and told me about it. The fact that their hearing aids could recharge themselves was enough to make me be interested in trying them. I used the Zounds hearing aids when I was in Pennsylvania.

I had a set of hearing aids about 10 years ago, and they were getting old. I was also having more difficulty hearing. I was impressed with the owner of Zounds and why he did it to help his hearing-impaired daughter. So, when I saw their advertisement, I called them up. I interacted with their rep, Jeanne, and I can't say enough good about her. She was fantastic, didn't pressure me, and explained everything very thoroughly. I went through the hearing test which I also had when I got my first hearing aid but I didn't have that explanation at that time. Jeanne was so good about that and I could see where I was and why I needed the better hearing aid.

My hearing loss was minimal and I was not able to understand certain words. I went to Zounds to look for and buy a hearing aid. I bought the top brand that has the little thing that I adjust for different sounds when I put the hearing aids in both of my ears. The hearing aids are fine but I'm upset about its price. A couple of days after I got them, I saw an ad in the newspaper for something that cost a lot less than I what paid for my hearing aids. I paid around $3400 but on the ad I saw the price was $999 and it looked like the same thing. They were on sale but there was nothing I could do about that. But if I waited a couple of days, I would have gotten the hearing aids a lot cheaper. Other than that, I can hear what everybody is saying in the room with my Zounds hearing aids and now I have no problem at all if I go out to visit people. I would tell my friends to try them.

I have almost a full loss of hearing and at the time that I was looking for somebody, Zounds was the only one that available. I called them and they told me to go there. I got a model that was, at that time, the best thing for me. It has always been okay and all I have to do is go back there and change the batteries more often than before. In my next visit, they're gonna look at the modem to see if there's something wrong with it. I go over to Zounds any time when they're there which is usually on Monday, Wednesday or Friday. The staff are very nice, they take care of me when I have a problem and I thank them for it. I'm very satisfied.

My husband and I had a very caring and professional personnel do the testing and fitting for the Zounds hearing aid. We were very happy with the girl that did it. We had it done a couple of years ago at the same place and by somebody else. But this girl seemed more thorough as she told me us more things about it. We really appreciated all that she told us. She was very pleasant and nice to work with. It also wasn't too much for her to answer our questions.

We were in our winter home with my two sons and we drove by and saw Zounds. It sounded pretty good to me so I walked in then walked out two hours later with the hearing aid. Their staff was amazing and the product was outstanding. John was in charge of the staff and his personnel was exemplary. I got a birthday card from the staff and they all thanked me for shopping and for participating. They considered me part of the family so I was impressed. Their service was outstanding as well.

I had a partial hearing loss and a friend of mine recommended Zounds. I got the one that gets over the ear and when I put them in, sometimes I can hear and sometimes I can’t. Also, I don’t feel too comfortable with it and the canal gets sore. But their staff is fine and I had no problem with them.

I knew my hearing was bad because for years and years, it affected my performance at my job, my life, and in watching television. The rep from Zounds, Danny, suggested that I get the Riazo model for my hearing. Price point, it was 2600 bucks, but I went with his suggestion. It changed my life and I love it. When I put it in its charger, it recharges. Plus, I've got a remote where I can raise the volume and lower it if I choose to. I can also turn it on and off at night when I put it in and I can put it in my ear then hit the "on" switch and it gives me that little 'tudoo' sound to let me know that it's on.

My hearing loss was profound and although it was a partial hearing loss, I had trouble discerning and hearing conversations. I made an appointment and walked in at Zounds Hearing. I was slightly late because I didn't know exactly where I was going. The staff that assisted me was busy but she came right out and I had a wonderful experience in getting tested and fitted with the hearing aid. Its process was very simple. I went through the various sounds, modes, frequencies, and speech. As it would have turned out, it was comfortable, and all have been great ever since.

I was having a slight degree of hearing difficulty but it got worse. My husband had regular hearing aids but had a bad experience with them. Once they went digital, they always needed a battery replacement. He also complained when he was in a restaurant, the voices around him would sound louder. Zounds had that remote where you can adjust things and I liked that. I got their hearing aids and I've been wearing them for a while now. In fact, I just upgraded. My hearing has been good with the Zounds hearing aids. I'm very pleased with them and the hearing aids are worth the money because you don't have to buy batteries all the time. They are great. And when I called Zounds to change the battery or when I needed new ones, their reps were excellent. I feel like I'm in capable hands and I'd recommend Zounds to all my friends.

I was in pretty bad shape and I didn't hear very well at all. I shopped around for hearing aids and Zounds Hearing Aids was recommended to me. The hearing aids I got from them was 2000 bucks a piece. I was trying to get quality and a full range of hearing. I paid a little too much for it but I was looking more at something local. If I have a problem, I didn't have to ship the hearing aids off for two weeks to get them fixed.

I have had hearing aids for quite some time but I have not been happy, and that was why I changed. My neighbor next door had Zounds and said he was very happy with them. And so I said, "Well, there's no time like now to try them". I have been very satisfied with Zounds so far. I have had a very good attendant to the office where I got them. I've gone out three times just on the spur of the moment where I didn't even have an appointment and he had always been good to help me as soon as he could. One time, he came out and answered a question and then he said he was with a patient. I said, "Well, go right ahead. I'll come back later." But he was kind enough to come out and check with me when I came in. They were very good to help me whenever I need it. Zounds is better than another one that I looked at, which was much more expensive than this one. So I was glad to have this one because it has done very well.

We paid $68,000 for a pair of hearing aids a number of years ago and they weren't worth a penny. A friend who has used Zounds then recommended them to us, telling us that we will really like them. Indeed, Zounds have been the best hearing aids we've ever had. And my husband has had six different kinds. We've asked companies to take us off their mailing lists because my husband gets the best hearing aids at Zounds and he wouldn't go anyplace else. First, they only charge $3,000 for two units, which was a bargain. You can't beat that. Then, when we had to get the old unit fixed, it only cost us $300. Other companies would charge us $600. They also provided another unit while they were fixing the one we had.

I bought the product three years ago in Florida. The HA themselves are very good. I had Miracle Ear and didn't care for the product. Zounds had a better product. But then they overnight went out of business. The Florida agent was helpful, the Michigan office was closed. I set an appointment in Fla. for new batteries, you can't get them anywhere, they are rechargeable, a nice feature, but the agent put me off until they were closed. They farmed me out to a local hearing center who gave me new batteries, but she only had a small supply and will soon run out. You cannot buy the batteries on the open market or the black market. Apparently they are Zounds specific. So now I AM OUT $4,000 for the Zounds, $6000 for the Miracle Ear and nowhere to go for new batteries. The Zounds family founders are a bunch of highway robbers. I am not saying don't buy their product, because you couldn't if you wanted to. What a crock of crap they are.

I purchased 2 Trezio hearing aids from the local store in May 2016, with a 3 year warranty. From the beginning I have had issues with pieces breaking, pins coming out, charger not working. However for the most part, the local store was able and willing to repair with no problems. About 9 months or so ago, the Zounds store changed hands and became Better Hearing Center. The manager there said they would cover the warranty of any Zounds product and he did replace some parts for me. Now I find out that the owners of this franchise have gone bankrupt and all the employees were let go and the two stores closest to me have closed without warning.

We had friends who had hearing aids from Zounds and they were very pleased so we decided to try that since my husband has a partial but pretty severe hearing loss. After he has worn them all day, one of them in particular bothers him and he has to take it out but basically, he doesn’t have any discomfort from it. Also, they’re very expensive. It’s frustrating because he apparently has auditory nerve damage so they didn’t really do any good. But he wears them and he said sometimes they help. It takes us over an hour to reach the office but the staff has been great and aside from the hearing aids, they have helped with his hearing loss by encouraging him to have audio books or reading aloud to encourage his hearing. If I have mild hearing loss and if I ever need hearing aids, I would certainly go to Zounds.

I had a very bad ear infection a few years back and it totally destroyed my one ear. When I had my first hearing test, I wasn’t pleased with the company. I didn’t know if they were gonna be around for a long period of time and it was an ENT office. I wasn’t ready. And everyone I talked to said hearing aids were the worst thing in the whole world and they didn’t work and didn’t help, so I put it off. Then a friend got hearing aids from Zounds Hearing and he said he absolutely loved them. I made an appointment immediately and I loved them.

I came away unimpressed when I was first at Zounds over two years ago. I have a partial hearing loss and my basic gut reaction was that I paid way too much for the Imprezo model. One time, I went to a dinner with my family and then a sister-in-law with an exuberant hug hit me in the left ear and knocked my hearing aid out as I walked in the door. I went through 3.5 hours of family get together and I didn't know the hearing aid in my left ear was missing until I got home and started to put them on charge. I reached for the left one first and it wasn't there. It took two days before somebody found it luckily not in a traffic pattern in the house. What was frustrating is I had a $6,000 pair of hearing aids and I didn't even know I had lost one.

After purchasing the Imprezo for my wife several years ago at a local Zounds store, we were very happy with the service and location. Zounds soon closed those stores, and now we're stuck with $4000.00 hearing aids that we can't get the batteries replaced. As others have stated, we should not have to ship them to Arizona to get them replaced! Why can't they have a battery that can be replaced, like anything else. ZOUNDS, wake up and hear your customers. Please tell me where I can get them without shipping them or driving 120 miles to get them done!

Finally got a call from Renee explaining that their phone messaging system is apparently not working properly. She sent me the necessary parts this week. Thank you Renee. Still wish they had a (permanent) local store.

I went to Zounds in Tucson, AZ. I had my hearing tested and was fitted with a pair of Senza hearing aids. They are marvelous. Carl ** did an excellent job of testing, adjusting and fitting my equipment. I live in Cincinnati, Ohio, we visit Tucson twice a year, I will recommend these people and this location to everyone who asks where I got them. Thank you, Zounds, life has never sounded better!

On May 11th, 2016 I purchased Zounds Hearing Aids with remote. The Zounds hearing aid store was located on Pine Island Road in Cape Coral, FL with several locations in the area. I was greeted by the owner, (Bob **). He tested my ears, made the recommendation and sold me the Zounds Hearing Aids with a three year warranty. I went back several times with adjustments, including loud noises in restaurants and not being able to hear conversations at our table, (This problem still exists.), premature battery failure and wire breakage on hearing aid.

I lost hearing when I was 33 years old when I had an ischemic attack way back when I was 33 years old. So, as a result of that, I never heard anything out of that ear. However, my right ear has taken me through getting Master's degree and teaching for 24 years. And I was beginning to have the sounds that didn't sound correctly. I couldn't make all the words sometimes. It was a nuisance. It started to affect my teaching, which was one of the reasons why I retired. It was then I've tried a couple of other hearing aids and they were never effective until I tried Zounds.

My mother recently had issues with her hearing aids that she purchased from Zounds in Olive Branch MS. Like many others of you, when she tried to contact the store about it, it had closed. No advance warning, no information on how to get service in the future, nothing. On January 30th, as I was visiting her from 250 miles away, I got tired of screaming at her and decided to help her find an answer. I sent an email to the Zounds customer service department, and got a prompt reply, on March 19th, telling me to have her ship them into their Arizona location for repair. If it took them 47 days to answer an email, I can’t imagine how long it would take them to repair and return her hearing aids! In the meantime, she has shelled out another $5000+ for new hearing aids from Beltone. No one in my family will ever use or recommend Zounds again. I wish we had read reviews before she purchased them in the first place.

I got the Imprezo hearing aids from Zounds and they're great but they're way too expensive. Zounds used to have a franchise at Broadway in Pantano and those people suck. But the staff at the new one which is actually Zounds is great. They listen to you.

My mother is doing good with Zounds Hearing. We've been having a lot of trouble. She has a very small ear canal and the local Zounds office made little cups that go into her ear better than the probes and they seem to be doing a little bit better that way. We were very happy with the service that Zounds at Crown Point gave us. Cynthia, who assisted us, was excellent. My mother had her testing done. We had taken her to the ear, nose and the throat doctor and he did the testing on her hearing. He gave us reports which we took the reports to Cynthia and then she analyzed them. When we're setting up the hearing aid, she was doing some minor voice recognition with my mom. She had adjusted her hearing aids a couple of times because my mom was hearing too much background noise.

I was checked by my ENT and went to Zounds, and they both told me that I have a significant hearing loss. I went online and looked at what each hearing aid company had to offer and I decided that Zounds was my first choice to check out. I was impressed with their price and I also wanted to use my CareCreditcard and Zounds was one of the companies that accepted that. So while I was there, I decided to go stay with Zounds. They brought out and showed me the CENTA hearing aid. They’re easy to charge up and I’m really glad that I don’t have to mess with changing batteries because these two have the rechargeable ones. They were also easy to use but they take some getting used to and sometimes they are uncomfortable. I had tried to use the one on the left about four times and I wasn’t hearing anything out of it at all.

Joseph was having severe hearing loss. He saw Zounds Hearing’s ad in the paper and before Christmas time, they were having a sale on some of their brands. We went to the Zounds store and their reps knew what they were doing. He wears the hearing aids most of the time and now he can really hear me better.

I serious think Zounds hearing aids is going out of business. More and more stores closing and my hearing aid was sent to Arizona for repair and paid for. It was been a month with no response. Phone calls and email go unanswered.

I have been a long time Zounds customer since purchasing my first hearing in Fort Myers, FL. I bought my second aid in Roswell, GA. Apparently because these are independent retailers, they open and close in the blink of an eye. I have $4,000 worth of hearing aids that now need batteries and for some odd reason, the batteries for Zounds Hearing Aids can’t be found anywhere except at a Zounds location. I live in Atlanta, GA and I can’t find a location within my REGION (as in I’m willing to travel out of state to get my battery) that is open so that I can have my hearing aid working again. THIS IS RIDICULOUS!!! Why is Zounds using a battery for the Imprezo that can’t even be ordered on Amazon or by a Battery Distributor?! I am not comfortable, at all, sending off my $4,000 hearing aids as the reviews for such with Zounds are horrendous and I am out for WEEKS without the use of my hearing aids.

Purchased my hearing aids on March 28th 2016 for $4200 with a 3 year warranty, free hearing test, adjustments, and batteries from the Green Bay Wisconsin store. Had nothing but issues since purchasing and the store now closed. Still have another year left on warranty. Corporate office does not reply or respond like they say they will. Have been trying to get answers for months and couldn’t get any, so I had to purchase new hearing aids from another source.

Zounds Hearing Aids was still developing way back when I first wandered in their store and got one of their original hearing aids. They had an office at a nearby shopping center and at the time, I couldn't follow conversations well. I would miss a word then, I'd be off in la-la land. The ones I have now are about four years old. I love their adjustment feature which I never found in other hearing aids. But there were a few situations that I couldn't adjust my hearing on them. Their reps have always been extremely helpful and they provide batteries, which are a pain in the hiney. I love my hearing aids and I can't live without them. I'm confident that I got the best and I recommend Zounds Hearing Aids to all my friends ever since I got started with them. I'm looking at getting their newest and I know I can trade in my old ones for a preferred price.

They gave me a new set of hearing aids & they seem to be working better. Everything seemed to work out well after filing the complaint, but did went through a lot of trouble to get everything resolved. It would be good for them to follow up & let me know what was going on.

My dad see the Zounds sign and thought, "Let's go there." We purchased the rechargeable ones and he had an awful time getting them in. We couldn't return but the guy made different style ones. One year later the wires on the left side came apart. Then after no notice the stores in all of Wisconsin closed?? I sent it to AZ and it cost me $54 to fix it. Only to find out they put it together the wrong way. So now his right side just squeals. And today I get a call after 2 msgs and emails sent that they are short staffed. After all was said he will not get them back for 2 more weeks!! Very frustrating for my dad and his family to have him not hear anything while he lives alone. I am the only child and I do my very best and I had to even hire a CNA to visit him to make sure all is good on days I work and have duties with my sons. Please check around at other places, I didn't and wish I did.

On Nov. 1, 2017, I purchased a pair of Vizara hearing aids, with the stipulation that I could get a refund, during a thirty day trial period. Well, after using them four days, I decided that I didn't like them because the tone quality was bad. I took them back to the store for the refund and was told by the store manager that they require eleven days for the trial. I went along with that, but after the eleven days, I still didn't like them, so I took them back to the store for the refund, but then I was told that I needed an appointment to get the refund, but since I was already there, I knew I was being taken for a ride. Finally, I had enough, so I put in a dispute against Zounds with my bank, which issued me a provisional refund which would resolve the issue in 45 days, but after 62 days, no decision has been made. I would advise everyone to stay away from the Sun City, AZ store because they can't be trusted.

I have read that some people are frustrated with Zounds since a number of Zounds stores have closed and customer service with Zounds has been not as convenient as expected and in some cases unsatisfactory. I live in Oklahoma and my local Zounds store closed. I needed my hearing aids cleaned and batteries replaced. I was told to contact the Chandler AZ service center for help, which I did.

I have only had my hearing aids for a year. I could only get batteries from the Zounds location. They never even informed me of the closing of their store. Now I cannot get batteries from any other hearing aid facility. I know that their headquarters is in Tempe, AZ. But have tried to call them and get no answer.

Back around Feb. of 2016 my son in law & his brother got me these hearing aids... I could now hear great. But within a years ZOUNDS close down all stores here in Michigan. Now when they don't work I have to mail it to their main branch in Chandler, Az. But they never seem to work like before. They go out within 6 months. When this happen in Michigan I would take it to them & I notice they were using a machine to give it higher sound... but now it just doesn't have that high sound. When I charge it at night should I leave the hearing aids on off? Or does it matter. Thank you.

Somebody told me about Zounds and I got middle priced hearing aids from them. I have it for three months now and it is better than the old ones I had. I like the product and it has helped me a lot. But if I move a certain way, it falls off my ear. Also, sometimes I don't get it right when I adjust with the remote control. I'd go visit Zounds again and discuss with them. A lot of the stuff that I'm having and dealing with is probably just me getting used to the hearing aid. But I've talked to somebody and we've gotten most of the issues straightened out. Other than that, Zounds is very nice and they are easy to talk to. I'm happy with them and I would recommend them to somebody.

I got The Clareza hearing aid from Zounds a couple of years ago and they gave me the best price for it. I dealt with Dan, but their employees were very helpful. Anytime I had a problem with it, they gave an immediate attention and they all have the warranty. I had a few problems with my left ear and it took a little while to resolve it, but they were very good about it. When I need to hear something special, I can always turn it up and turn it down if I don’t. It filters out the background noise and does all around good stuff. Buying the hearing aid increased my hearing greatly and I have recommended them.

I was diagnosed with profound hearing loss due to strong antibiotics to control pneumonia and sepsis in August 2017. I went into the Zounds Hearing Center located at 13074 Reason Ferry Road, Saint Louis, No. 63128. I was met by a very nice lady. ** is the office manager. We tried three different hearing Aids to no avail. We couldn't get the tinny sound better. It's not the product that failed, it's how damaged my hearing is. The ENT doctor that I went to after three rounds of steroid shots in the ears my hearing improved slightly.

Purchased my hearing aids (order Number **) on 11/04/ 2015. On 01/10/2017 I received notice from my local Zounds Location that they were going out of business. In order to get service for reprogramming etc. I tried without success to contact by telephone the company HQ in Chandler Ariz. Wrote a letter on August 5, 2017 expressing my displeasure with customer support. Received NO Reply. Wrote an email to HQ on Sept. 3rd and did get a reply on Sept. 21st basically telling me to arrange for a local hearing test and then sending my devices to Arizona. No offer of shipping label with insurance coverage for $4000 worth of ENZA hearing Aids.

My old hearing aids were ReSound and they didn’t have the remote that I could adjust for the different hearing environments and the volume. It was pre-programmed for my hearing and it was supposed to automatically switch to whatever mode was best depending on the environment and that didn’t work so well. So, anytime I was in any noisy environment, my hearing was useless.

I went into about the age of 89, saying I'll never put hearing aids on. Finally, somebody told me to go down to this guy who does a beautiful engineered hearing aid. I went to Costco and places like that, but wasn't pleased. On the other hand, Zounds is an outstanding company. I went with them for the good abilities and a six months check up free of charge, which if you have a problem, they will put it in. For example, from your hearing aid you put in your ear, on the outside it shows a little cable that runs to the curved one that goes in the back of your ear. The original hearing aids that I had was too light and they bend, so they made it heavier, and now it works perfectly.

After two attempts with Zounds hearing aids some ten years apart I can state that while the hearing aid is fairly well made their upgrade to a rechargeable battery system is a costly blunder due to the design and materials used. The charging pocket's almost "V" shape design is a poor fit for the hearing aid and requires constant wiggling to make electrical charging contact. The contacts constantly corrode making charging difficult. The plastic charging pocket is made of fragile material and easily breaks while the three delicate ribbon style contacts just don't hold up over time. When they expect you to pay a couple of hundred bucks for an overpriced poorly made device it time to cry foul. This allegedly "fastest growing" company in its field (per their propaganda) while it closes offices in numerous states has lost its focus on quality while increasing its prices threefold. I can no longer recommend this company.

I had a hearing problem and had a hearing test. Then, I was at my doctor’s office when Zounds was there for hearing test. I took the test and it was easy. It was the same as the one I had previously and that’s when I decided to get hearing aids from Zounds. Also, I read the publicity about the owner and him discovering it with his daughter who had a hearing loss so I was impressed with them all the way around. I got mine around 2008 and I went to a boutique of Superstition Springs. It was way out when I got my hearing aid.

I am a long time wearer of hearing aids (1986 to present). I first purchased your product about 1/1/2 years ago and have literally tried all of your aids finally settling on what I have. Once again I find the connecting wire broken. This will be the third set of wires since I purchased them. Today I called the dealer Brett in Asheville NC and was told they now cost $150 per side. The last set I purchased (by giving him cash) were $60 for the pair. When I talked to him about the cost he blamed you at Zounds HQ. I think maybe he was a little pissed at me because when I went in for a battery replacement he was unhappy that I didn't trade them in for one of his new brands (Siemens & ??).

My buddy was going in to get a hearing aid and I was thinking I needed one. I told him, "I'll go with you and maybe I'll get one, too." Zounds Hearing Aids’ staff were accommodating and very helpful. I walked in their office and Nicole, the one who assisted me, gave me a hearing aid to try. I got the most expensive model and I like that you don't have to charge the batteries of that hearing aid at all. I also like that there is a place, which is close where I can go to have the device checked out. I have a proper maintenance on my hearing aids. However, Zounds had to change offices several times. I’m retired, I watch a lot of television, and I socialize where we live and the hearing aid is working out good.

I chose Zounds Hearing Aids because of the combination of the service we received and the price which was a bit less expensive than the other hearing aids. One of the things is that after doing what we thought was a very thorough checking of our hearing, she let us wear this thing for about two weeks, to give them a try and that was very helpful. She also gave us very careful hearing tests. I went with the most expensive model that goes behind my ear. It improved my hearing and we've been very pleased with the service we've been given whenever we have a problem. I'd say I'm happy with my Zounds hearing aids. I'd like to make a suggestion, that there be more Zounds offices that are a little closer to home. When we first bought our Zounds Hearing Aids, the office was only about five minutes away and now we have to travel about 20 minutes to get service.

Zounds Hearing is a lot better compared to my previous hearing aids. I’m retired but it helps me a lot. I put them on and I can hear the different sounds and music, which my old one couldn’t do. Now, I can hear all my grandsons and know when there's people around me. Also, it's not uncomfortable at all. I can use the remote if I have to and I can plug it and let it charge overnight and don't have to replace the batteries. Their staff treat me great, answer questions, and do what they can to help. Also, the test they gave me was good.

I got the one with the foam, remote, charger and of course with the other accessories and it’s just a matter of getting those fit and everything. The experience was fine and I'm happy with those. They don't bother my ears. On the outside, I hear more and of course inside, the TV is a little lower. It has helped and it’s easy to use and comfortable.

My husband has been using Zounds Hearing Aids for about six months. He went to Zounds in Seal Beach to have them fit it and test the hearing aid as he claims that he can hear some people on the phone and others not. Sometimes he doesn't have it in right. So, he has got to change it. Hearing over the phone was the only problem he has.

Zounds was very helpful in helping me select the aid that would benefit me the most. They provide 3 month follow ups with yearly evaluations to reprogram my hearing aid as needed. Their office is near me and is convenient if I have any problem (which has been rare), which was taken care of the same day. I like the rechargeable feature; I just put it in the charging station each night and everything is set for the next day.

Zounds is a great product at a great price. I've had my Clareza units for a little over a year now. I've had no problems, and it's made a WORLD of difference. Excellent quality and highly reliable. Also: the staff at the Seal Beach office are extremely friendly and helpful. Highly recommended!

I had a great experience with Zounds and I’ve recommended it to several people. I was needing a new hearing aid so I tried Zounds and I called them, made an appointment, and had it done. I got the one they recommended for me and I like its price as well as that I don’t have to buy batteries anymore.

Some few weeks ago, I mailed my broken RIAZO hearing aid to Attn: Service at company address. I then ask for a repair to the case which would fix the part which holds the link in place. The aid and the link were in working order, the link wouldn’t stay connected to the aid. Shauna called and upsold me a complete new unit at an unbeatable discount. Order #**. What I didn’t receive was the promised rechargeable batteries or the return of THE RETURN OF MY ORIGINAL HEARING AID! Have left SEVERAL phone messages and emails for weeks with no reply. Please, this is my property and I want it back.

I have had another hearing aids brand before that required replacing batteries. So, I was looking for one that had rechargeable batteries and Zounds Hearing Aids was the first one that I found that looked good. The testing and fitting of the hearing aids were done professionally. Over the years that I've had them, I've had a lot of problems with it and in some cases, being replaced, but it's always been taken cared of satisfactorily. Nicole, down at Sun Lakes and Tempe, takes care of it. They seem to have quite a few failures in the quality and hopefully, they'll get that resolved. She told me the other day there was going to be a new model coming out and that we could look at it. Other than that, I'm happy when the hearing aids work.

Having begun to realize that my hearing was getting worse and worse and especially with some very loving and compassionate input from my wife, I started to do the research. The thing that drew me to Zounds Hearing was that, at that time, it was the only hearing aid business that was advertising rechargeable hearing aids. The devices themselves are the same across the board. Some have variations on the theme and types of devices, but in terms of the most utility out of the hearing aid, Zounds seemed to have the most interesting products.

I found Zounds Hearing Aids as good as any other. It seems to be going fine for me. However, I feel there's a problem with my hearing. I've tried the techniques needed when I'm in a crowd but it doesn't seem to make much difference when I do it. Also, while watching on the television, when the commercial comes, it's always clear but when I'm listening to a program, it isn't necessarily so. The pitch is different and it's not as distinct so there are things I miss because of it.

I've had a hearing problem since I was seven but only had hearing aids since 2006. When I first started getting hearing aids, I did use Miracle Ear but the people that I dealt with moved and so I went online and I liked Zounds Hearing Aids. Their hearing aids were made by a dad that had concerns about his daughter's hearing. So, I figured, they might be more in tune with the needs of people with hearing problems. The hearing test and fitting were simple and fast but the problem with most hearing tests is that you have to hear the beep and for those of us that don't hear, it becomes very uncomfortable because you start straining yourself hoping to hear a beep. I just wish there was some other way, some other sound maybe. But I understand the whole procedure. The staff, John, Revy and Carla, have all been nice and patient. l call if I have a problem and it’s like, “Come on down right now if you want.” They've actually been really great.

This is the best ever place to get a hearing aid. We checked pricing and they are cheaper than the other name brands and their customer service is excellent and their hearing aids are state of the art. It took me a while to get my husband to agree to get a hearing aid but from the moment we walked into the office we felt comfortable and special. Their follow up is exceptional and we love knowing that they are close by and we can make an appointment anytime for any reason. Don't go anywhere else - this is the place.

I want to thank Ms. Thomason of zounds Director of marketing and consumer affairs, for her prompt resolutions of my problem. She never hesitated to make it right, with a upgraded hearing aids, new warranty and retest and refit.

I had a very good with Zounds Hearing. The instructors, are very knowledgeable and helpful aqnd I like Zounds better than its competitors because I don't have to use batteries. I found it inconvenient to change the batteries in the hearing aid. It seemed that the batteries were going out too frequently. So Zounds' use of the batteries in the hearing aid was a very good concept. The hearing aid model I have is comfortable. I have choices in different volumes of hearing in different places so it's very convenient. They gave me a hearing test with words and with sound and I was able to distinguish what they wanted. Some I did well, some I didn't do as well but the hearing aid has helped me to hear more clearly. So my hearing has improved.

2 years ago I bought Zounds hearing aids and have had trouble with them since. The Raleigh office closed a year after I bought them, so I had to send my aids to corporate for service. Corporate has a bad attitude, and are not pleasant on the phone. They won't answer the phone, you have to leave a message and maybe they will call you back. My hearing aids generate feedback, the sound quality is low, and the stems break after about 6 months of use. I would not purchase from this company again.

My experience with Zounds Hearing Aids is extremely good. It fits my needs entirely. It’s the first time I’ve had an aid that works. It also has many channels and I can program these any way I like. I've also changed to another model of hearing aids which were fine. I've been at their place at King of Prussia and the rep there is very good as well.

I have 2 Zounds hearing aids and they perform well when they work. One broke and they wanted $500 to repair it so I replaced instead. The wire links from the aid to the microphone in the ear is very flimsy and I found out it is not covered under the warranty. Two of these links have broken in different ways, the edge that holds it in place broke off so I replaced it at $50. The wire pulled out of the replacement in 3 months and I have to buy it online since the stores in New England have all closed. They want to charge $10 shipping for this little, overpriced piece of junk. They refused to drop it in a USPS envelope. Also, the battery holder on the other aid broke but I can still use it at least. I wouldn't recommend them.

$3000.00 hearing aids. As in 9 out of 10 of the reviews by dissatisfied customers on this site, two major complaints emerged: poor quality product and closed offices. Office in Charlotte NC closed and Mr. ** was not replaced; Asheville (2 hours away) -- the closest place with a technician. The final insult: no responses to calls, letters, or visits to the office or website in Tempe, AZ when email, phone numbers, and address are provided. Explanation?

I have had the hearing aids for 3 years and very satisfied with them. They closed all of the locations in Michigan with no notice. When I called to ask about service for hearing aids and remote they were clueless and would refer me to corporate by way of email, which would take a week for a reply. I asked about service on my remote and was initially told to buy new one. I was under impression THEY had to program it for me. So any suggestions on what to do? I was able to find a website that allowed me to program remote through my cell phone. But, for future service I am not going to travel to Arizona.

Since 2/13/2013 I have had nothing but trouble with my aids. The last time I took them in was 11/10/2016 when they said I needed a new aid for my right ear. I paid them $500 and $99 dollars for insurance. They still did not make my hearing better. In fact now they do not work at all. The green light is on but nothing happens. Not even the bugle sound on either ear. I feel I should get my money back. I paid $1900.00 in the beginning. I would never recommend Zounds Hearing aids.

What a piece of crap, $2500 down the drain. Then they close all Indiana stores on top of that. I should of went with my gut on this, when I went into Zounds and then went to my appointments there was never no customers in there. That was a red flag to me and I ask them if there was enough business to stay in business. Shame on me for believing in this company and for not backing what they say they will do.

When I first got my hearing aids, I thought they were great. They made a big difference. After a few months I needed service. I was able to go to the Fishers, IN office where I bought them and they took care of me. A couple months later I needed some more service and that office had closed. I was still able to get them serviced by going to Carmel, IN. In May of this year they re-opened the Fishers office and when I went to get service again, I bought a 3 year warranty. Shortly after, all Indiana offices were closed and I had to send my aids to Corporate in Arizona. They repaired them in a timely manner. No problem.

I cannot say enough about the Zounds product and office in Seal Beach, CA. I am former military and retired law enforcement. After dealing with impaired hearing for many years, I decided to get hearing aids. Randy and John were extremely helpful and professional through the process of the hearing test, hearing aid type/style selection and follow up office visits. I decided on the Enza model because I still train military/law enforcement personnel in hand to hand combat/defensive tactics and firearms training. I have never had them fall out or malfunction. On a side note, the Zounds built in shock sound suppression is extremely effective. I can stand on firing line and use power tools without the use of ear protection. Great product and great shop.

My local Zounds retail store where I always went for repairs and maintenance closed so I was forced to deal with Corporate in Arizona. I had a problem with the remote control and volume so I sent it to Corporate as instructed and had it returned - supposedly repaired. A few months later the same problem arose and I have called and emailed them several times in the past month with no response. I am left with $2000 hearing aids that don't work without recourse except to repair it myself and an additional cost.

I purchased hearing aids from Zounds on 2/29/16 and was advised by them that I could return them if I was not completely satisfied. I had an appointment with them on 3/21/16 at which time I was going to return their faulty hearing aids, however my wife passed away 3/17/16 and her funeral was 3/21/16, which made it impossible to keep the appointment. My daughter made a new appointment for me with Zounds during all of the confusion and heartbreak. The new appointment was past the 30 day period so I was informed by Zounds that I could not return the hearing aids regardless of the circumstances. I have written several times to Zounds Home Office and have always been given a run-a-round (I began writing them in April 2016). These hearing aids were financed thru Care Credit, whom I have contacted several times but their response is that they are just a billing service.

A few months ago I took my mother-in-law, who is 85 years old and deaf to a local Zounds Hearing Aid Center where she was fitted for a hearing aid. The hearing aid worked well, except the lifetime warranty on batteries doesn't work very well when all of the local stores have closed and you have to send the hearing aids to Tempe Arizona to be replaced within 3 weeks. She paid $5,000.00 for the hearing aids and now because of their lack of financial strength she is going to be without hearing for at least 3 weeks. Why would a company close all of their stores unless they are going broke? I want to get her money back and purchase hearing aids from a reputable company, but we are past the 30 day warranty period. I just want everyone to know to not go to a Zounds Hearing Aid place when and if they ever open another around Houston. Their closest store is somewhere past Dallas in Texas.

This hearing aid has made a big difference in my hearing. I hear things that I have never heard before. I even hear my own voice, which is quite amazing for me. I will surely treasure this experience for a long time.

This is my first hearing aid. I can hear sounds that you would not think of. Also the confidence they give me knowing I won't have to ask anyone to repeat what they said.

The Appleton Zounds office offers a 30 day trial for $400. We felt that was expensive for a test of their equipment, but agreed to give it a try, since we would not be gambling with the $3000 full price. They required I pay the $3000 up front, despite the "trial" that we wanted. We have never owned a hearing aid, so this was an unknown entity for us. The 30 day trial ended on a Saturday, a day that they are closed.

My mom purchased a Zounds Hearing Aids in Cary, NC. They were working out great until the local office went out of business. The nearest store is over 2 hours away in Charlotte and it is terribly inconvenient for her to go to the nearest store and given her elderly state, this is not realistic. When I contacted the Zounds main office, I was told I could mail them in and they would work on them. We mailed in the hearing aid and up to this point, there is no acknowledgment of receipt and information on how quickly they can get back to us with a replacement. We will see how quickly the company will respond but we are very unsatisfied with the customer support provided and will likely look elsewhere if this matter is not resolved quickly.

This company has been beyond unprofessional! I purchased 8 thousand dollar hearing aids which have been the worst hearing aids I have ever used. First month of use and they were already giving problems. The office I purchased from conveniently closed right after my purchase was completed. I drove 1 hour to get one of my hearing aid repaired. To my surprise they could not repair it on-site as they had promised and sent it out for repair at a repair shop. In the meantime I kept one hearing aid and I'm at 90% hearing loss. They promised a 2 week repair which became a 3, and 4, and 5, and 8, and 12 week repair. Nobody followed up.

The hearing aids are excellent. The professional staff care is perfect. My only regret is that I did not come sooner. I have had experience with hearing aids and care providers before. There is no comparison. Zounds is much superior.

I convinced my mom to get Zounds Hearing Aids because of the rechargeable batteries. They were working out great until the local office went out of business. Now she has no way to get them serviced unless we drive to the nearest office 2+ hours away. When I contacted the Zounds main office, I was told I could mail them in and they would work on them. However, my mom would be without them for 2 1/2 weeks. It doesn't seem like they made any effort to get another local company to service them and have just left us out in the cold. I would not recommend buying these!!!

Zounds did a health fair at my church and I had a preliminary test there from the young man who owns the place. He said it would be good to come in and get an evaluation so I did because I knew I needed a hearing aid. I attend a class at Valparaiso University and oftentimes I couldn't hear all of the talks. Sometimes even at church, if the minister's speaking a little softer, I couldn't understand. Zounds hearing aids helped a lot so it's been great. Their reps have been excellent. I'm enjoying the hearing aids and have not had any trouble with them at all. I've recommended Zounds to friends. I've also talked to people who would say, "Are you getting along all right with them? Mine are at home in my chest of drawers." I say, "No, I wear them all the time. I've loved being able to hear."

My wife is one happy person now that I can hear her. I would recommend Zounds Hearing Aids to anyone that has hearing problems. I'm sure they will be a great help for anyone. I have tried them and has been satisfied with the overall experience. No doubt I gave them an excellent rating.

During the past 8 months we have purchased my parents hearing aids ($9000) from Zounds of NJ. One set is less than 3 months old. Zounds has since gone out of business and the closest remain store is 1.5 hours away and they are VERY reluctant to service customers that did not buy from them. We purchased insurance on the units which I have been advised are not honored by other stores, so I am not sure the value of it. At this time we have one unit that is completely dead, and I believe a second unit that is flaky. My mother's set has never been finished being calibrated.

I purchased the hearing aids at their Wilmington, NC location. They subsequently closed the office and directed me to Cary, NC for service. I called their Cary office and made an appointment, which was cancelled by the office the day before I was to be seen. I was told to call later for another appointment. In about a week, I called to make an appointment but was told the number was not in service. The very next day, I received a letter from the firm advising that they had closed their Cary office, but I could call their Charlotte office for an appointment.

I have Zounds Hearing system for close to two months. I have medium hearing loss and now I can hear much better. People no longer have to talk loud to me. I'm satisfied with it and if I have a problem, they're always there and would help me.

My husband paid $5200 for a set of hearing aids that are essentially worthless due to the lack of poor service available to us in the West Michigan area. Repeated contacts to corporate office have achieved nothing! Do not waste your money.

In comparison to the hearing aids I had before, it's like comparing them to model T and the Zounds Hearing Aids to a Cadillac. The service here at this office is phenomenal. I highly recommend this guys.

I went to several brands and I wasn’t happy not by what they were showing me but they were trying to sell without having the information about my actual hearing. Zounds has been excellent and very professional. The sales and customer service team have all been good. The hearing aid works and it's great.

I look forward to wearing my new hearing aids as they are a real help to hearing and understanding what is being said. My old hearing aids don’t compare!

My mother-in-law was wanting to go over to Zounds. She made an appointment and I said "As long as I’d take you, I’ll make one, too." She ended up cancelling hers but I went anyway. I went through the 7-day trial and was very happy with it. I decided I would try another hearing aid and went to Miracle Ear. Although the hearing aids were very similar, the lady at Miracle Ear told me the batteries last 7 to 10 days but two days into it I’m changing batteries. They were also considerably more expensive for what to me seemed to be the same unit.

I’ve had hearing aids before but they all broke. So I needed some new ones but I couldn’t afford $5000. And so, when we saw the Zounds ad, we went there. And it was the best thing I ever did. We liked their price and the young man who interviewed us was just delightful. He told us everything we needed to know and sold us but he didn't try to hard-sell. It was a very pleasant and wonderful experience. I have already recommended them to several people.

They have made a great difference. Everyone says I hear better and not asking them to repeat what I say. Yes, I will recommend you to everyone I know!!!

My new hearing aids are awesome! I feel grateful every time I put them in. The service could not have been better. They have taken care of my every need (including losing them, breaking them, and drowning them!) cheerfully. The receptionists were very kind and patient and Bob took a lot of time with me... every time until they were perfect. I highly recommend this business and these hearing aids!!!

Although your office staff is very nice & knowledgeable and your hearing aids are superior, trying to get $$ out of corporate (refund from ins. co) sucks! They've held our money for 6 wks AFTER ins. confirmed payment to them! Numerous calls have gotten us nowhere! FRUSTRATING! If it wasn't for this issue I would have rated them 5 stars easily!

I got Zounds Hearing Aid upon the recommendation of another customer and after looking at their specs, I decided to get the one with multiple channels. My hearing was relatively profiled in one ear and moderate in the other. However, with the hearing aid that goes behind the ear with a little detachable piece that fits into the ear, I was complaining about how it was attached because there were lots of failures. And now, I understand the warranty has increased and the failure rate has gone down. So maybe they listened to me or they changed their manufacturing process. Although it took an awful long time to complain to them about that. But life has been good since I can hear now.

I purchased a pair of Zounds Hearing Aids a little less than a year ago at their Sun Lakes, AZ office. Unfortunately, the product quality has been bad and the customer service, which was very pleasant during the sales pitch, deteriorated and is now very bad. In less than a year, I have had to return to their office (which has been in three different locations during that time) several times for multiple issues, one of which required one of the hearing aids to be replaced with a "refurbished" unit (not even new). This last time, the manager gave me an extended lecture on how even new things can need repair and I should not have expected to "never" come back in. She was highly condescending and showed lots of attitude. Based on my experience, I regret ever choosing Zounds. A word to the wise, please BEWARE.

My wife previously purchased some hearing aids a year ago from Zounds Hearing Aids. She has the Clareza-16 and is happy with it. I got the same kind as my wife. I'm happy with it too. I hear much better than I did before. I talked with their guys during the initial testing and being fitted for my hearing aids. They're very good. They sent me to Mass Eye and Ear, which is one of the very well-respected medical organizations, to make sure that the issue was with my ears and not something neurological. They were very thorough in making sure that they weren't selling me something I didn't need.

Zounds' hearing system was good. I've had it for two months now and it has aided me in my activities and in communicating. Overall, I had a very good experience with them and I like their sales and customer service team.

I had hearing loss in one year and had a medical issue. I knew I was in need of hearing aids so I tried to locate Zounds. They then sent me a brochure in the mail and I bought their Imprezo model as they have recommended. Now I can hear and people who speak to me don't have to repeat themselves. Zounds' reps have all been excellent. Their front desk person is very pleasant, knowledgeable and personable. She would call to remind me of my appointment and also tells me if it's to rain during the day of my appointment. She's also cooperative and flexible in rescheduling my appointment in case I couldn't make it on the given time. The one who fitted the hearing aids was excellent as well. She knew what she was doing and I felt no high pressure in buying a hearing aid. They also cleaned up as I walked in. It was a very relaxed and pleasant experience. I would definitely recommend that Zounds office I went to.

I had problems with my ears and when a friend at the local pharmacy recommended ZOUNDS, I finally headed to see their specialist. I got my hearing aids from the Westford store and I've had it for about two months now. Their reps have been very pleasant and professional. Their specialist did a little operation and now, I can hear a lot better. My hearing is quite normal now so my wife doesn't have to scream at me. I've been back to the store a few times because I felt that there was a problem. So I went to see the doctor about it and he traced it out.

DO NOT GO TO THIS BUSINESS WITH YOUR HEARING NEEDS! As a customer of Zounds since February of 2015, my experience with the employees and their products has been HORRIBLE! The Zounds hearing aids that my wife uses have broken and fallen apart multiple times. We have had to make multiple trips to the business where we have only received poor and rude customer service. At my most recent visit, I had an appt made. I was not seen til 30 minutes after the appt time. When I did get help, it was VERY unprofessional.

I was fitted for aids for both ears. One ear has very little hearing. First problem was they hurt the inside of the canal. Next, they kept falling out. Since they didn't seem right I consulted 2 other hearing aid companies. Both said I was wasting money buying an aid for the dead ear. I returned the Zounds Aids, NO ONE said "I'm sorry they didn't work for you" plus the once friendly receptionist security had 'an attitude'! I've since bought one Siemens Aid and my daughter bought 2 Siemens aids and we are extremely +happy with our purchase. I strongly feel I was sold something not needed to fatten a wallet! This goes under the category BUYER BEWARE!

I had been wearing hearing aids for 25 years or so and I was not satisfied with any of them. The Zounds store was just around the corner from my house so I went over and looked. I found the store to be extremely clean and welcoming. I was also impressed that the fellow who gave me my hearing test and fitted me was wearing hearing aids himself. I thought he would know what’s going on. I got the ones that goes around the ear and in. They’re much more comfortable and they seem to be clearer than the many that I’ve used before. I'm doing very well with them. It's been a very pleasant experience with Zounds and I have already recommended them to friends.

Zounds Hearing Aids have changed my life. I have a 95 percent hearing loss and I have been struggling for 40 years with every kind of hearing aid. With Zounds my hearing is at least 80 percent improved. Thank God for Zounds. I recommend them to anyone who wants to have the same type of quality service that I have experienced. I am definitely thankful that this type of company exists to provide these solutions.

My husband had Zounds about eight years ago. Now, he's had their in-the-ear system for three months. It was recommended to him and he wanted it as well. He hears better with it and we're impressed. My husband has severe hearing loss and Zounds has helped a little bit. He had another hearing aid before but there were issues with it. He likes Zounds and he’s happier with it. Their guys also did a great job. They were professional and supportive. It was a good experience.

Zounds may or may not be any better than their commentators, but their service leaves a lot to be desired. The plastic tube that leads from the hearing aid to your ear breaks more often than once a year. Although they will replace their rechargeable batteries for free, the time it takes to get an appointment can take up to a week. Why one needs an appointment to change a battery is beyond me. If having full functionality of your hearing aids is important to you I would recommend another company with better service. I am currently planning on changing to a different company.

One of the friendliest office I have been in was Zounds. The doctor was so nice and down to earth. I rather enjoyed my exam. I love my hearing aids. I feel like a new person. I can hear again! I highly recommend these hearing aids. They are wonderful! Go only to Zounds. You will love the Zounds!!!

My experience with Zounds has been upbeat and very satisfying. The Zounds sales and customer service teams were so good. They were very helpful, informative, and just went out of their way to make sure that they were able to answer or find the answer to any questions that I had. I got the hearing aid with the rechargeable batteries and the hand control because I like the idea of not having to change batteries all the time or go someplace to have it done. Also, they made me an extraordinarily good price offer for it. I have had my hearing aid for two weeks, and I like it better than the other hearing aids I've had. My hearing loss is severe, and my whole experience with Zounds has been life changing.

I went to Zounds and after the examination and the demonstration of it, I found that it was a superior product. I got the Imprezo because it was recommended to me since my hearing loss was severe. I've had it for about a month and so far, so good. They work very well. I've used hearing aids for over eleven years and the two other brands I've had before didn't impact my life like Zounds did. The technology is better. Their people were also wonderful, courteous, very helpful and fantastic. I've been very pleased so far. The product has done almost everything that I thought it was going to do. However, I have one issue with talking on the phone because when I'm wearing my hearing aid, I have more difficulty with the phone than I expected. But when I'm in the car, there's no problem because I have Bluetooth. However, I'm still not a hundred percent clear on my procedure on how to use the telephone and the hearing aids at the same time.

I had some hearing problems and people have told me that I was not hearing well. I have moderate hearing loss, not too severe. I don't distinguish words because of the pronunciation sometimes. When I went to Zounds, they received me with a lot of courtesy and respect. They detected that I had less hearing than I should have. They gave me a hearing aid to test and when I checked them, I noticed a tremendous difference. I purchased the one that has a little wire, small and fits in the ear. I'm pleased with it because I can just wrap it around my ear and it didn't look too bulgy. I've been using it for a year now. It really makes a difference on my family and workers because I'm hearing them better. I don't have to get them angry in repeating things to me. It has improved my life and relations. I'm hearing well without any exception. Zounds Hearing Aid is practical, comfortable and transformative. I'm very pleased with Zounds' service.

I bought the hearing aids in July, 2015. I had to have them serviced several times but they still did not work well. Finally the right one didn't work at all. I went to their store location In Jacksonville, FL and found the store empty. I called the number provided and was told I would have to go to Lady Lake FL to get service. That is 2 and a half hours each way.

Couple of weeks ago, I got an Imprezo hearing aid from Zounds. It fit nice, was light and worked better than what I had been looking at. The tone set that I was missing has improved and in watching TV it has helped me out a lot. But in very noisy situations like a party, I haven't conquered how to eliminate some of the background noise. I have a problem on one ear but I haven't called customer service yet. I'm playing with it because I have a remote and I can pop it lower and raise it. That has been helpful. The fit in my right ear is not as good as the left. But they've been great! It's very comfortable and satisfying. I was happy with the test which was better than the others I had.

My wife and I got hearing aids at the Zounds West Office in the last week of January before we left for Florida. Mine is an Imprezo 20 and hers is the Clareza 16. We did our first session with Zounds on January 5th and the people, Dorothy and Liz, were very helpful and friendly and we enjoyed that. We liked them all enough that we walked out with the aids but went back the following week because one of the batteries had already given up. They said they had a number of batteries that turned out to be expired. We went back one more time to try to get them adjusted and since then we have been down in Florida.

It was totally awesome with Zounds Hearing Aids. I called them up to make an appointment and they got good people there. The hearing aid made a big difference. I can hear things that I didn't know was there. I should have got one 60 years ago.

I purchased a pair of ZOUNDS Hearing Aids from their Store located in Lafayette, LA on April 1, 2015. They seemed to work well for about a month, then went back and the person readjusted the settings. Then about 2 weeks later, the soft part that holds the speaker in the left ear came off, returned to the store and he put it back on, said that happens with them. Then in October of 2015 I was having problems with the hearing aids and stopped by the Store. On the door of the store was a sign that as of October 8, 2015 the store had closed and to call 1-480-813-8400 for service. After many calls, I finally was able to speak to someone. They informed me that I would have to drive to New Orleans LA to get service.

I have the Imprezo system from Zounds Hearing because the agent had recommended it. I don't like the feeling of something on my ear but I'm getting used to it. It does make me hear better. The sales rep was wonderful, fabulous, a nice person and very informative. It's a great experience for me and I've been back on adjustment. I have also recommended them to a friend. However, I had some displeasure with the customer service team.

In September 2014 I was fitted with Zounds hearing aids at a location in Chicago. For the first year, the service was satisfactory, though not ideal. There were issues with the hearing aids that required several visits to correct. In late fall 2015 the technician was replaced and service deteriorated further. The Chicago location was suddenly closed with little notice. Now I am faced with a hearing aid that does not function and I do not know where to have it serviced. The 3 other locations in the Chicago area are not convenient for me as I do not drive. I have placed calls to at least one of these locations requesting advice, as well as placing a call to the Arizona home office.

I was already wearing a pair of hearing aids bought from Costco for about five years when I needed a new pair. I went back to Costco first because I live in two different places and Costco was easy because I could go whether I’m in Arizona or Massachusetts. But I really didn’t like the option that they gave me as they had made changes, so I saw some places and decided to try Zounds. It was new in Massachusetts and not too far from my house.

Fifth time they called about their hearing aids. Have told them 3 times I was not interested in their product and to stop calling. Maybe this time they will but I'm not counting on them do it. Told them I did not like the rechargeable hearing aids (being tied to a battery charger). That said they had battery type aids, so does all the other hearing aid companies and for a lot less.

My cousin’s wife got hearing aids and she showed them to me and it was pretty good so I decided I’d go out and get some. I like that Zounds hearing aids are rechargeable. I went up there and had them fit it to me and they worked pretty good. Their sales and customer service team at Zounds were very nice. They got a good set, showed me how to program it and how to adjust it. They were very helpful.

I liked being able to wear my Zounds immediately and get an upgrade in my hearing. They are very comfortable, unobtrusive and effective. The price was right and the staff was beyond courteous and capable.

In October of 2015, I decided to purchased an In the Ear Zounds Hearing Aid from Zounds in Sterling Heights, MI. I was fitted for the hearing aid and couple weeks later, I received the new hearing aid. Since that time I have been very dissatisfied with the follow-up service. First of all, there I was given no instruction on the care of the hearing aid. I then made several follow-up trips complaining about the fit and noise coming from the aid. After having Zounds send back the aid to be remolded, it still has not been a good fit and I continue to have noise from the aid because of fit. It is now the 26th of January 2016 and I am still waiting for a resolution. Three weeks ago Zounds was going to order a special moxie to help with the fit. I am still waiting.

My hearing was not that bad but was beginning to get bad. I went down to see Zounds and they were a lot less expensive than the ones I've been looking at before so I chose them. I got the behind-the-ear model, but I wish that I got the in-ear one because the one I got gets very painful at the end of the day. I wear glasses and with the earpiece, it's not comfortable. So I don't wear them as much as I should, but they work fine. In addition, the people at Zounds were awesome. They were very nice and helpful. The customer service team was wonderful. They were very welcoming, friendly, terrific and easy to talk to.

Part of 1 hearing aid was left in my ear after returning the aids to the store. Wouldn't have been found if I hadn't gone to another hearing aid business. I sent a complaint letter to the Zounds head office & the store I was at. I felt I shouldn't have to pay the $250 professional fee since the final exam was complete. As of 1/25/2016 I have received no reply. Now my Synchrony credit company are hounding me & charging me overdue fees. I would never recommend this company.

I've had hearing aids a couple of different times several years back. I always had problems with itching in my ear and the hearing aids that I had then weren't right for me, so I gave up. I returned the hearing aids and got my money back. When I saw Zounds, I decided to try them and see. I've had my Zounds hearing system for a few months now and I've been very satisfied with them. They're very good to do business with. They don't hurry you, they explain things. Even if I called them several different times, I got the same answer.

I love my Zounds Hearing Aids. I have been using them for a couple of months now, and it’s great. They're very small and I liked that they didn’t show. I've had a very good experience with them. Their team was helpful and they provided service that I needed when I went back for a recheck to make sure everything was okay.

On behalf of Creative Aging, I would like to thank you for your generous sponsorship of our annual fundraiser, the 2013 Artists Showcase. Your support will help us bring more arts programs to older adults who would not otherwise have access to them. Your commitment to helping seniors through the arts is greatly appreciated.

A friend told me about Zounds and the location. The people were very good and provided excellent service. I got the little hearing aid, but I don’t wear it much. I can’t wear it while driving because it blows my eardrum because the heavy trucks are loud. So I have to set it off and Zounds is trying to change it. Overall, I had a good experience and definitely recommend Zounds.

My mother paid almost $4,000 for her hearing aids which she was assured could easily be serviced every 6 months. They then closed their Manhattan office and told my 86 year old mother with a walker that the nearest place she could get her hearing aids serviced is in another state. An 86 year old woman with a walker who has trouble using public transportation was basically told she has to find someway to get to another state.

I can't hear in one ear on low frequencies and on the other ear, some of the sounds are at least 50% lost, if not more. Zounds Hearing Aids is a convenient choice, and the Zound system that was recommended to me works the best. I can hear a lot better now and I know my wife is a lot happier about it. I’ve had nothing but great support out of them.

I went with Zounds at Westford, Ma for its location. I had a different hearing aid before but with Zounds, I can hear better. They're rechargeable and that's a desirable feature as not all of them are rechargeable today. The Zounds team seems to be good on customer service as well.

Before, I could hear sounds but I couldn't understand the words. It was muddied up. I also have a little problem with the telephone. I couldn't understand what they were saying. If there's any kind of extra noise at the other end, it's more difficult for me to understand. I had tried a couple of those cheap things that cost $25 and they sounded tinny, with a metallic sort of sound which didn't work at all. I was in a hurry to do something about my hearing because I wanted to take some courses and if I used the service that my health plan advised, I would have had to make an appointment and wouldn't have been able to do it for a longer time that I wanted to take so I went to talk to them about the ZOUNDS program. I knew that I wanted a hearing aid that fit behind the ear and then had the little cord that goes down into the ear and ZOUNDS had that style.

I had hearing loss-- needing to turn up the TV and having difficulty hearing in the background where there was competing noise before I went to the test. I have to ask people to repeat things, which was embarrassing as well as frustrating. Then a representative from ZOUNDS joined our business networking group and I liked her professionalism. I went to her office to see the setup and take advantage of the complimentary hearing test. I felt like people were very professional and very service-oriented. From the test I found that I have a progressive hearing loss so I got the hearing aid which has a remote so it allows me to adjust the hearing based on the environment that I'm in. It had all the features that I was looking for and I like it's size which fits in my ear so it doesn't really show. I like the fact that the technology was more upgraded and excellent. I can adjust it by touching the button on my ear or by using the remote. That was important to me.

I had another hearing aid before I found out about Zounds, and I was so impressed with the Zounds hearing aid that I got it and I’m more than satisfied.

They are great. I can hear now. Volumes on radio, TV's, etc. now are lower. I can hear when my granddaughters ask me questions. Thanks for the quick service. I can hear clearly now. Really, thank you for a wonderful product, it helps a lot in my everyday life.

My other hearing aids before were sort of on their way out so I needed new ones. So I got Zounds hearing aids and they are working great. The sales and customer service team were very good. They were very helpful, friendly, and professional. Top notch.

I have moderate hearing loss and my husband suggested Zounds Hearing Aids. I have been using it for about three months now and I'm very happy with them. Their sales and customer service team answered all my questions and were very knowledgeable. I'm very satisfied with Zounds Hearing Aids.

I was having some issues, and I went over there, and they straightened everything out. They were very helpful, very good. The audiologist showed what I was doing wrong, programmed it on my iPhone and showed me how to use it. I'm really satisfied.

My hearing loss is about half and I bought the Riazo, a $2000 hearing aid from ZOUNDS. I've had it for about a month. It's a little bit of a nuisance, but it has helped me. Their sales and customer service teams were wonderful. The girls in the office are terrific. They're right there if I have a question or if I need to call them. I'm very pleased with the service and the hearing aids because I got the lower range of hearing aids and they're working out fine. Overall, it was a very good experience.

I was very dissatisfied with the other hearing aids. I was a Physical Education teacher and it was the noise in the gym for over 30 years that probably caused me to have a nerve damage and hearing difficulty. I found that ZOUNDS offered me more options and was within my price range. I got the next to the top line one and I enjoy using it for a year and a half now. It made my life much more pleasurable. When I go to a restaurant or watch TV, I hear better. It also enhanced my ability to hear my wife talk to me. The ZOUNDS sales and customer service teams were both knowledgeable and friendly. They were very helpful when I went in to get a readjustment. I recommend that they contact the United Federation of Teachers because they have a booklet of hearing aid providers and I suggest that they try to get their name into that booklet.

Zounds has made a whole difference in my whole life. Number one, I was hard at hearing probably five years before I finally admitted to myself that I needed hearing aids. The first time I came home, my husband didn't even noticed I had them in. I could hear everything he was saying and I told him, "Quit yelling at me. I can hear you." It was a happy thing for me. All my friends have noticed that I don't have to stand up in their face to hear them. This year, I needed a new pair, so I bought ZOUNDS again.

John ** was excellent in this explanation of the workings of the hearing aids. He is also very knowledgeable in his profession. A very satisfying experience. Your office staff was totally accommodating. Great customer service.

The Zounds hearing system has generally been very good and positive. My wife is much happier with this one. She used to complain about the fact that I couldn't hear things. Now I can use the excuse when she says something I don't understand, I can essentially say I don't have my hearing aids in so I can get away with it.

I needed hearing aids because I need them for work. I have used other products but they're nothing like Zounds Hearing Aids. I can't believe what I've been missing hearing. I hear myself out walking on the golf course in the grass that I never heard before. It's just a whole new world for me. Also, everything's been fine with their crew and I'm really happy with them. I had a couple of issues about the right hand aid going off like the battery was low. So I went down there and they check them all out so I got nothing to complain about. I say that they'll only get my hearing aids back from me if they kill me because I love them. I can't wait to get to put this on in the morning when I get up, which I didn't do with the other ones. I never felt so good in my life. I recommend to anybody these hearing aids and I have a couple of people already.

I have a severe hearing loss. I checked out Zounds products and I liked it. It is better than my old hearing device but it was twice the price. They also have good customer service and my experience, in general, is great.

I've never had a hearing provider before, so Zounds is my first try. The model I chose seemed appropriate for me and I've had it since May. I hear much better and I'm satisfied with the device. The sales and customer service teams have been fantastic. They've been very good, helpful, supportive and always there whether I stop by physically if I have a question or I call up. I like them.

My mom is staying with me and lost her remote. I have contacted corporate via email after calling 3 locations and only getting a message stating to leave my name. The locations do not say they are Zounds, even though they are supposed to be a business. I am very concerned that this is a way to prey on elderly consumers.

The Imprezo from Zounds is the first hearing aid I've ever had. I looked for five years and finally found this one and I've had it for about four months. My daughter kept saying, "You need to get hearing aids." And I thought, "Nah. I'll just wait." And she kept saying, "Mom, you really need these hearing aids." So finally I went and I saw this down and I decided to get them and I thought, "Well, you know, Lord heals me sign. If He doesn't I'm stuck with hearing aids." I got to do something so I can hear better.

I went with Zounds because they were running a special, and the fact that they didn't have batteries - they were rechargeable was a big plus. I have a moderate hearing loss, and my Zounds Hearing System certainly makes life a little bit easier. I'm not saying, "What?" all the time. Their sales and customer service teams were very polite and accommodating. It was a very pleasing experience. I've already recommended them to several individuals.

I picked Clareza for my first hearing aid. My hearing wasn't that bad that I needed to have a top one and so I picked that one because it met my needs and it was a good price range. I've had them a year and half now. They have permanent batteries that you could charge as opposed to others being in the middle of hearing something and then going out, you have to take it, and put a new battery in. I like the fact that I'm able to charge them every night. I hear better now than I did apparently – at least my wife tells me that. For me, it's very difficult as I didn’t think that I didn’t hear. One of the reasons I got the hearing aids is because of high pitch. When my grandchildren– especially the girls – spoke to me, I didn’t understand them because of the pitch of their voices, and this helped alleviate that.

I read about Zounds when I first got my hearing aids three years ago. Before that I had one made by Siemens but it was not doing the job for me anymore. I was not too happy with my audiologist who I had been going through for years. I went over to the Zounds store over on Grant Road and near Columbus. What sold me was their technology, how they are made. And when I got there, the hearing test was done and hearing aids are stacked all on the premises. It was a same day service. I had never had behind-the-ear hearing aids before. I always had to have the molds made, order them and wait two weeks to get them and I just got tired doing all that. Then I found out about this technology that was different and they tested my hearing.

We went down to Zounds, talked to them and I got a Clareza. I like the idea of the remote, and that I don't have to use batteries. It's been almost a month now and when I watch TV, I had to turn it up more but I didn't get any echo or anything. Now, I turn the TV down and I keep getting an echo no matter where I put it on. I have to spend a lot of time going back and forth trying to get it adjusted the way I need it. I'm having a hard time cutting out the background but I just kept messing with it. My husband doesn't have it any trouble with his. I've been down to the ZOUNDS sales and customer service twice, and he readjusted it. He's very knowledgeable and I've been very happy with the way he's trying. I'm just a little unhappy that I'm having a hard time getting them adjusted. I would recommend them to a friend, I already have but I'm just having my own problem with it.

I'm satisfied with Zounds. They're right near my house, next door to the barber shop where I've gone for many years. I'd seen their sign and I saw the ad in the paper, so I decided to try them as I buy locally. I've had my Zounds hearing system since late summer. I've had some loss according to the technician when I went in but now I can hear better. I've gone there a couple times to ask how to adjust it and so on and they've been very helpful.

I can’t hear the television and have a problem hearing clearly if I'm sitting in the back or in the front. But I caught the problem in time before it really got bad and Zounds has made my hearing better. I have them for a couple of years now and it's been a very pleasant experience using their hearing aids. Their sales and customer service teams were caring and knowledgeable. They treated me very nicely, like an equal, and didn’t treat me like an older person at all. They were very pleasant.

I had a sudden hearing loss causing total deafness in my right ear. After being quoted over $7,000 at another hearing aid store, I did some research on the internet, and found Zounds. All I can say is WOW! Besides being significantly more reasonable in cost, Jeff, the Specialist fitted me with a completely different system that the other place had tried to "sell" me. Amazing! After dealing with the feelings of isolation that a sudden, complete hearing loss can cause, I am overjoyed that I can hear EVERYTHING! I love the ability to adjust my aid remotely due to the circumstances I'm in. Before wasting your hard earned money at another hearing aid place, check out Zounds!

Went to Zounds to see what they had to offer. Now it's great not saying "Huh" or "Would you repeat that." I'm hearing sounds now that I haven't heard in over 15 years. The service is great and Chad spent a lot of time just conversing with me to make sure I was hearing properly. I tell my friends just how happy I am with these hearing aids.

Zounds has changed my father's life tremendously - he can actually hear, sometimes, when he wants to. The whole thing was a wonderful experience for him and he's thrilled having Zounds.

I've had my Zounds for three weeks now and I should have done this a long time ago. For at least 15 years, I've had trouble following the conversation of somebody talking to me. My left ear is fairly good but my right ear had severe hearing loss. Zounds helped a lot because I can hear everything people are saying now. I could now hear what one of my daughters is saying because she has higher-pitched voice. Last Wednesday, I went back to the office and the gentleman made a few adjustments and it's 100% better now than it was the first week I had them. The receptionist in another office was wonderful, a complete sweetheart and a real doll. She made an appointment, moved it to the office closer to me and told me exactly where it was and how to find it. My entire experience was extremely pleasant.

I was always asking people to repeat themselves. I wasn't catching all the words but I can hear better now. Zounds hearing aid is working. Plus their sales and customer service are absolutely great. It's a good experience.

I saw an ad about Zounds in the Madison paper. I did look at some others and I was impressed. I went to look at Zounds too and its the people in the office there that sold me on it, but the price was reasonable and I like the technology where you just plug it in. You don't have to keep changing batteries all the time. I went with the one that cost the most. I use it in the restaurants. I bought it just about a year ago. It has impacted my life quite a lot. I didn't realize how bad my hearing was but my wife doesn't mumble anymore and I can do a lot of things better than I could before. I didn't realize how much I was missing. Lots of times I go to a club, I couldn't hear the speaker unless I sat right up in the front. Now, I can sit anywhere I want to. I can hear the television a whole lot better, except for British programs.

I only had Zounds for a week and I couldn't stand having something in my ears all the time. But the sales and customer services were very nice, comfortable and polite. I was satisfied and they didn't give me any problems about bringing it back and didn't cost me anything.

I have the Imprezo model from Zounds for a month now. I'm impressed with the equipment they have and the professionalism at the store and also their ability to help people. They were able to calibrate the hearing device to match my needs and it worked fine. Now I'm able to understand more on the TV and in the movies.

I have had my Zounds Clareza hearing aid for three weeks and I can afford it. I have a bad hearing loss, and I can hear a lot better with it. Zounds works wonderfully - I can hear what somebody's saying to me in restaurants. The sales and customer service teams were wonderful and provided good service. When I had a problem with the aids, they fixed it right away.

Zounds had no batteries unlike my old hearing aids from Costco, but they're all a pain to wear. You can't take your glasses off and you can't put your sunglasses on otherwise they move around. You're always trying to hide it with your hair and I have to let my hair grow out a little longer and I don't like that way just to camouflage it a bit. On the other hand, their sales and customer services teams were very good down at Oracle where I went and I do have to go back in and have the hearing aids checked because they're squealing. While using the hearing aids, the worst is understanding certain word and the accents on the words. I could probably hear all right, but I can't sometimes distinguish what they're saying. Overall, my experience has been satisfactory.

I went with the best hearing aid system that Zounds offered. I get a lot more women in my life because of this. They can whisper sweet nothings in my ear and I can hear it. There's a learning curve to using these things and the man I worked with was very nice, very helpful. I had a good experience with them and everything's fine.

I went to the Zounds Hearing System in the Oro Valley. I have had Zounds for about two weeks and it has changed a lot: now I hear things that I never heard before. I was a machinist for 42 years and I could never wear no earplugs. Eventually all that noise that I kept hearing messed up my ears. The Zounds sales and customer service teams were real good and explained everything really well to me. They were very good because any time I have to have it cleaned, I'll take their call and they tell me to come right in. I'm using the model they recommended, and it had a lot of options that it could adjust in anything that the other models didn't have. I'm very pleased with Zounds, and they help me a lot with my hearing especially where I work at. I'd recommend them to anybody because they are good.

My mother, father-in-law and friends had hearing aids and were never very happy with them. But my kids have been telling me for years I needed to get my hearing tested, so I went to the free hearing test offered by Zounds and it was a no-obligation trial. Zounds hearing system was probably the top of the line and I'm absolutely thrilled with it. I've been in my house for eight years and I'm hearing things that I never heard before. I also discovered that I have offensive crickets around the outside of my house. If my neighbors talk to me from across the street, I can hear them, and I don't have to keep saying, "What? What?" I don't have to walk closer to them. My hearing loss was not profound but it's significant in both ears. I can hear but there are certain noises I don't hear without the hearing aids.

The Zounds representative was excellent in explaining everything. Overall, I had a very good experience with them.

I first heard about Zounds through a newspaper and my experience with them has been very good. I chose them over another hearing system provider because of the price. The sales and customer service teams were very good. The interactions and service provided by them were excellent. My experience with the product has been excellent as well.

My experience with Zounds Hearing Aids has been terrific and the service has been great. I understand that it's a problem that they're working through with me and they've been very patient and good. They had a change in personnel there and a new person has been taking care of me and he's working through the problems. It has been a big adjustment for me, but overall I definitely like it. I would recommend them.

I've had hearing aids for four years and Zounds Hearing Aids is absolutely the best. I’ve had the Imprezo and it fits me just fine. I’m using it for two years now. Their team has always been good. The first time I went in there, they fitted me with a hearing aid and let me try it out. I was amazed with the speed of which I did that. It's the best hearing aid I've ever had.

I went to the location at South Hills Village. They're wonderful people. I’ve never had any problems whatsoever with them. I've had my hearing aids for about a year now and so far it seems very good. I’ve had a couple adjustments. Everybody needs that once in awhile. But I like the way that they can adjust the different sounds, etc. Prior to purchasing I had done some reading on different hearing aids. The technology impressed me.

I had a very good experience with Zounds Hearing Aids. I chose them because of the location being closer to my home and being able to get service right away. I also know one of the people involved in the local Zounds and I needed new hearing aids. Their representatives have been very helpful. One of them is a little frustrated because of the problem with my right hearing aid and I don't know how we're going to resolve that. But we’re trying to get that squared away. Other than that, it's all been a very pleasant experience. I have recommended it to a friend.

I had an audiologist some years ago, and I was very pleased with the service that he provided and the knowledge that he had. So, when I needed a new hearing aid recently, I looked for where he had moved from the company he had been with previously. I went to ZOUNDS specifically so I could get his service. When I got there, I talked to him about the products that ZOUNDS had to offer, and once again I was very impressed that he really knew his business. He demonstrated to me that the products they offered were the state of the art and that's what I was looking for. We talked about how much it would cost, and one of the things that I really liked about what he offered was they had a delayed payment plan. It's either 15 or 18 months, so I could afford to buy these rather expensive hearing aids because I'm only making a monthly payment that's quite a bit smaller that's interest free for an extended period of time.

Better hearing at meetings which makes me more aware of what is happening. Hearing when my husband and others call to me from behind. First hearing aids, but not the problems I think friends have with their hearing aids.