Zounds Hearing Aids Reviews

When we lived in Florida in 2010, we purchased Zounds Hearing Aids for my father-in-law who was 92 years old. From the start of use with them, he kept complaining about singing noises all the time from them. After several visits back to the store and being sold new ear buds, in foam or soft plastic, he would still complain. He lost total confidence in them, that he would only wear them for evening meals with us for about 30 mins a day, and every time we would convince him to wear them, they would be broken down. Either the connection leads or the battery charger was not working.

You would not believe what happened to me when I purchased a pair of Zounds hearing aids in Tucson, Arizona. The rubber dome on the end of the link that goes into your ear got lodged in my ear canal. I had to go to the emergency room to have them remove the dome from my ear. I was frightened that something serious was wrong with my ear and that I could not hear very well. They do not tell you this when you buy a pair of Zounds hearing aids that the plastic dome on the end can get lodged in your ear. I was told by the office that it happens more than you think. The clerical help had nothing good to say about Zounds and recommended to see some other hearing aid companies and compare. Who wants to buy a pair of hearing aids that get lodged in your ear canal? Buyer beware.

I purchased the $3000+ set for my elderly mother-in-law with dementia. She would not use it so I offered to give it to a friend of mine who needs them. Bonita Springs and Fort Myers, FL stores told me it was illegal to reprogram for my friend. I contacted FL Board Of Health, Department of Hearing and they told me that Zounds was lying; it is not illegal to reprogram. When I talked to the manager again and told him, he changed his tune and told me that he didn't have to offer this service as he was busy enough selling new hearing aids! How's that for a caring company?

I purchased my Zounds MBTE aids on 03-30-2009, at a cost of $2,897. I was fitted with foam caps. Since then I have been seen by 5 different Zounds Hearing Consultants, I have been sold closed tip domes, open tip domes and again foam tips attempting to keep the aids in my ears. They will not stay in my ears. Since April of 2011 I have purchased 8 replacement links. When I discussed this with the current Zounds Hearing Consultant, he blew me off by telling me, "Well they're almost 3 years old." That was on Feb. 10, 2012. He offered no assistance. I replaced a link on the left aid on August 28, 2012 and while they were replacing the link, I told the Tech in the office that the left aid seemed to be swollen and was hard to get in the charger. She checked it with her charger and agreed it did not fit well, put a new battery in it and said it was okay.

Dual hearing aids model Titan MBTE - On November 11, 2009, I purchased two hearing aids at 4807 E. Greenway Road, Ste/3. Scottsdale, AZ for $2,999.00 and paid $398.00 for the protection plan that has a $300.00 deductible. I have had two replacements with rebuilt units, had batteries replaced twice, have had a broken connector from the unit to the earplug. The charger is hard to get the units to sit right to get them to charge. They work good when they are not broken. Now the left one will not work and the attendant quoted about $800.00 to replace the left one with a rebuilt one, even though my insurance does not expire for another month. I would not recommend this brand to anyone. The attendant said my units were really old and not made anymore. Kind of like phones and TVs etc. I plan on filing a complaint with the AZ Dept of Insurance for selling insurance through unlicensed agents and for lack of good faith.

Two $2,000.00 Zounds hearing aids lasted a little over 2 years each. Warranty/Paid insurance long gone. I was only able to purchase one $600.00 aid replacement. A week short of the one year warranty, the aid started clicking. I went to the store - he said I had to clear the wax out of the ear for him to run a test on my ear! Never having an ear wax problem. I went home, bought wax remover and not knowing how long it takes to clean out the ear, I used 1/2 the bottle. By this time, the warranty was past due. I was only a few days after the warranty expired, even though my original complaint was before the warranty expired! When I went back, he said he could do nothing because my warranty was expired! I wrote a detailed letter of complaint to the corporate headquarters about this. The fact that my two $2,000.00 aids only lasted a little over 2 years. I never heard back from corporate. Very unprofessional. I absolutely would not recommend Zounds.

I purchased Zounds hearing aids for both sides. After one year, they would not work anymore. We took them back to the store and were told that the insides of both units were completely ruined from either the batteries or the humidity in the air. They did replace them as per the warranty. A few years later, we had the same problem. However, the warranty had lapsed and they wanted $2,000 to replace them. We could not afford that! We paid $2,000 for a pair of hearing aids that only lasted two years! Also, during the limited time that they were useful, the charger never worked very well because the contacts on the hearing aids did not make good contact with the tiny slots in the charger!

In early 2007, Zounds introduced their hearing aids. In Oct. 2007, I bought one at the Eastern PA store. As with many new products, there were "bugs". The battery did not last long (1st one was 11 months & replacement only 5 1/2 months). They required changing too often. The link with the speaker rotated on the shell (not good) & was replaced, etc. However, to Zounds credit, they corrected each problem without cost to me; my inconvenience was a 1-hour round trip to the store each time there was an issue. Be aware that Zounds advertises 4 settings: Quiet, Party, Dining & Music to cover various noise environments. My experience has been that it does not perform at these settings very well & merely amplifies the sound.

Zounds Hearing Aids are 5 star quality. The staff were helpful and professional. The product is comfortable, fit and easy to use. I would recommend anyone to use Zounds Hearing Aids. Thanks for the very concerning and helpful staff of professionals.

I was one of their very first customers. I was so satisfied with them I recommended to 27 of my friends who did buy from them. It was the best hearing test I ever had. But all those first "experts" that worked there are now gone. All they have now are arrogant very young folks with no experience whatsoever, and no knowledge as to how to treat a customer. They are way overpriced now. When I purchased mine, I was told I would never have to spend another dime for maintenance or anything else to keep them viable. And it was that way up until now.

I went into Zounds office on Grand Avenue to have my battery replaced in my right hearing aid. The woman at the counter said it would only take a few minutes and asked if I would like to replace the left battery at the same time. I agreed to that, seeing they were of the same age and said to go ahead and change out both batteries.

Don’t buy this product. It’s junk. After only 2 years, the Potanza 16 model failed. And all I was offered is a refurbished replacement for $600. Their customer service consists of an answering machine that in itself speaks volumes. Don’t say you haven’t been warned.

Our store in Delaware has been closed and the nearest store is over an hour away. I have been contacting corporate offices every day and received no response to my calls/messages and also my e-mails. To make matters worse, the store manager in the Pennsylvania store (over an hour away), belittled me upon discussing my displeasure with driving to their store for service.