Zounds Hearing Aids Reviews

I have Blue Cross Blue Shield that covers hearing aids for me every three years and I pay a portion of that. I filed the insurance and I received notice that Zounds was paid, then I paid the remainder of it. Three years later, I received a Blue Cross Blue Shield bill from whoever who took over for Zounds in the office and I was being charged $4,000 because I had no record of the fact that my hearing aids have been paid for, nor did they have record of the check that I have written to them, although I had the record of the check that was written to them. It was poor service and I was so frustrated with the whole situation. It was also at that time that I found that Zounds had moved, but there had been no notification to me that in order to get service on my Zounds, I had to go to a different office. It was very messy.

My hearing continues to get worse. I lead classes or I try to go to seminars, but I cannot understand half of what is said. I had to make up what I was supposed to be hearing. The hearing aid has something to do with it. Even when I first got them, I had difficulty when I was teaching in class and I would answer inappropriately because I had not heard the question correctly. I have a new set now and it is my second set of Zounds. The new man over there has attempted to be very kind to me, but I don't feel he is very knowledgeable. He knows how to run a computer and if I tell him that I can hear something, he knows how to set it but he is not an audiologist. I have gone to an audiologist several times before with my hearing loss and they were more knowledgeable.

The testing was very good, but the results aren't there. The product isn’t worth the price, and I’m very upset about not being able to hear after spending all that money. Also, I have long fingernails and I don’t like to stick those little batteries in to my hearing aids. I like the feature of having that automatic, but I’m not impressed with that and I’m afraid that that charger is my problem.

With the type of Zounds hearing aid that she has had, her hearing is a 100% better, and now, we seem to be able to have a conversation. It's unlike before when everybody else in the restaurant heard me but her. Also, having the remote control to adjust to help her, is wonderful. We haven't had to use that yet, but we keep trying all the different modes so that we can see if anything is even better for her. When we saw Jeff, he tested her without her knowing it, and she did really great. He's very obliging, and he's right there if we need to call. Everything about the customer service is great. I went in not expecting a whole lot and I was very pleased.

The only problem that I have is the background noise, and if people are whispering, I can't hear them. A friend of mine is a very low speaker, and it's very difficult to hear her. Other than that, my hearing has had a tremendous improvement with Zounds. If my friends want a first, second or third opinion, they should absolutely include Zounds and go there.

I have the Zounds behind-the-ear hearing aids now. They are of better quality and have more features and settings. I can adjust the tone and volume. I can adjust everything that is in the remote controller. With other hearing aids, I had to push the hearing aid and make it work. I keep the Zounds remote in my pocket so I can see what I'm doing. I can see whether it's going up and down.

The people at Zounds have been very outstanding and have always been very pleasant. They were running a special for customers who already have Zounds or who bought from them in the past. They called and we walked in there. I got the hearing aids at half of what I paid for the first time. The first time I bought from them, the hearing aids were $6,000 for the pair. Over the years, that was what we paid for hearing aids. I got my Zounds hearing aids back in October. I had to go back a couple of times for either adjustments and repairs. They get taken care of. Their guys do fixes right there in the lab and hand the hearings aids back to me.

I'm hearing things now that I didn't know existed. I didn't know the birds were around. When we came out of our rear door, I said that I hear birds. My bride said that they've always been there. I was astounded at the clarity. I do a lot of bowling and with the prior equipment I had, I had to tune them out. Then somebody would say something and I wouldn't hear it. But with the filtering that goes on with Zounds, I don't have to mess with it. There's a sharp noise and but the hearing aids adjust. I don't have any squeals

I use some power equipment on occasion for drilling through concrete and drywall. The hammer drill used to just kill me. It would screech in the hearing aids, which I had to take out. Also, the vacuum to vacuum the car just squealed to beat the band. Before I got the Zounds, I couldn't wear the hearing aids. Now, no problem.

Now, I've been issued profound deafness. In other words, when I take my hearing aids off, you better be an inch from my ear for me to hear you talk. When I take the hearing aids off I don't hear anything and when I put them on, I hear everything that's within the power of the units. It's unbelievable to have. I do some karaoke and some singing along with popular songs. With the equipment prior to those Zounds, I could not pick up my queue on the music. And now, I'm right on time. The queue is there and so am I. Plus, my bride doesn't have to shout at me. From my own personal experience, I would recommend Zounds highly.

With funeral and hospital expenses, the hearing aids are not affordable for my mom now. She lives off of Social Security and her income now is much lower. I’ve also seen other products that are less expensive than Zounds. But as far as the service goes, we’re very happy with that. The manager who helped us was awesome. He was very accommodating and helpful. We also like that they can take us pretty immediately. We do have to make an appointment, which makes sense, but they’re good in responding to our issues.

Sarah, the gal who did all of these, told me the batteries used were used up so fast because the hearing aids were trying to hear for me. The person who assisted me was wonderful. She really was very thorough and knew what she was talking about. Testing and fitting the hearing aids were very easy. They’re expensive but I thought, “Anything so I can hear.” I was getting sick and tired of going places or being with groups and not being able to hear anything.

The hearing aids are very comfortable. Yesterday, I put them in before I left the dentist. I had them in all day long and they were fine. I wasn’t even aware they were in anymore. With the other pair, I had to be careful to keep pushing them back in. I can hear things now. Before, if I was with my RV Group and were playing a game, I couldn’t half hear what they were saying. Or I have no idea what was said at a meeting. We had another meeting after I had Zounds in and it was wonderful. I can actually hear what they were saying. It is worth every penny I paid. I’m very satisfied with Zounds Hearing.

By the time we needed to get the batteries replaced, they were gone and there were no Zounds anywhere in the area. They were gone for three years and we were not happy about that. When we called their 800 number, it sounded like they’d gone bankrupt and we were out of luck. They said they didn’t know if they’d be back. There was no place we could go to get service. We couldn’t ship the hearing aids in to get batteries replaced or anything fixed. We didn’t wanna get new hearing aids with somebody else. But Zounds just came back and they said they were gonna have a permanent presence in the area now, which we hope they do.

The service we got at Zounds was good, but there was no service there for quite a while. We had to go to a different place which was nice enough to honor the Zounds warranty thing. They cleaned the hearing aids for free. But the battery was proprietary, so they couldn’t replace the battery, and they couldn’t find a way to get one. They said they had a lot of customers from Zounds. We went back to Zounds because we already had the hearing aids, and the battery was supposed to be free, which it was. We got a new battery and we had to get a part of the hearing aids replaced since a wire was loose.

My wife doesn’t wear her hearing aids as often or as much as she should. But when she needs them, they're easy to use. They have a remote too which helps for different things that she is doing like if she’s watching TV or having a conversation. She also doesn’t have to take the hearing aid out to talk on the phone. She’s happy with the hearing aids. They work really well. The hearing on my wife's left ear is almost completely gone. Her right ear is a little better and has some hearing there. She has a little trouble with one ear because her ear is dry. We have to put drops in it. The hearing aid is uncomfortable because of the condition of the ear and not because of the hearing aid.

The most important issue in acquiring hearing aids is that you should get rechargeable ones. The ones that I have are eight-channel, rechargeable hearing aids that go into a charging station at the end of every day. When I get up in the morning, I put them back in and they’re good for the day. I have not had any issues with batteries. My understanding from other people that do not have Zounds hearing aids is that their biggest anxiety comes as a result of the fact that they are continuously having to fool with their batteries which are very small and difficult to deal with.

Having used Zounds, the difference in my ability to hear has been night and day. I have a remote control that offers me several different settings. Depending upon the format of the area that I’m in, I can change the settings so that I could hear quite well. It has made a significant difference in my ability to communicate with people and their ability to communicate with me. Another thing is the Zounds hearing aids, relative to other hearing aids, are very inexpensive. Hearing aids, as a generality, seem to be priced very high. But Zounds hearing aids are very economical and a very good value for the price. I would recommend to any potential purchasers that Zounds is the right place to buy hearing aids.

But that aside, the hearing aids seem comfortable and my mother can hear us talking to her now. She’s enjoying being a part of the conversation. She goes back to Zounds for fittings as needed and we’re very happy with their service there. People always want something not quite expensive. But when you have the need, you have to do it.

My hearing aid is the better one and it got more functions in it, so I figured I might as well have the best. I like the control on it where I can raise it up or down or change my pitch or sound. I can even shut it off if I want. I like the rechargeable part of it and so there are no batteries that I'm messing around with. I also like the free service I get. If I need it, they're there. I live in North Dakota, but the Zounds is down here in Mesa, Arizona. So, I can mail it down, and then they mail it back. The hearing aid works well and it's made me hear things that I never heard before, which I don't know if it's good or bad. Other than that, it's a good deal.

Licensed fitter "Sam" has been an absolute pleasure to work with. Truly cares about you hearing better and wants them to work for you so you will wear them. I can't speak for other stores or company, but this store and this young man set the example for the Zounds company. Expensive, but not the most expensive, plus I have been treated fairly and now can wear them all day and hear better, the most important thing. Also, knowing I paid a fair price and was taken care of after the sale was a good feeling for me. No man or women likes to think they were taken advantage of, and the product works well too, not sitting in the drawer collecting dust.

I wasn’t told I could control the hearing aid with my iPhone. No info on cleaning. The brochure I got with the hearing aid was not for my model. I was asked to come back after two weeks of using the hearing aid for final tweaking of the unit to make sure it was working correctly. It’s a twenty mile trip to the retail office one way. When I got there for the appointment I was asked if I was hearing ok. I said yes. I was told “ok then you can go. Let me know if you have any problems with it”. What a waste of my time. Traveling to South Dakota and Minnesota I could not find a Zounds dealer.

A hearing aid dealer in Minnesota tried to call and email Zounds to become a dealer. They got no response from Zounds. I had a third battery put in my hearing aid the first week in October 2018. I charge the battery all night every night. After three weeks the battery is not holding a charge all day. By 8:00 pm I can tell it’s is not working a good as it should. Do not buy a Zounds hearing aid.

I couldn't be happier with my hearing aids. At the time, I had been to Zounds for a hearing test but I had gotten sick with valley fever, so I didn't follow up with Zounds. I was getting ready to purchase another one but I got a call from Sarah, the rep from Zounds, the evening before I was to go pick up hearing aids at another place, which were gonna cost almost $2000 more. And they weren't even rechargeable ones, plus they didn't have a remote. So, I was thrilled with the hearing aids I got from Zounds. I have arthritis in my hands and those little batteries sometimes are almost impossible to get. They're hard to deal with.

I'm having wonderful luck and I hear good with my hearing aids. But I have really small ears and sometimes, the big part behind my ear doesn't wanna stay because my ears don't cover all of it. But I don't mind. As far as seeing it, you can't because my ear covers it. My hearing aids also has several channels and the remote control where you have options to make the sound louder or in party, dining, and quiet mode. But someday, I'll get the kind that doesn't have anything on the back because the only thing I don't like with what I have now is you have to be extra careful combing your hair when you have it on. I pulled them out a few times with a comb, but I'm getting better at it.

The staff at Zounds are also wonderful. As a matter of fact, I got to call them back and get in there next week because I need a different tip on the left ear. My ears have been sore a couple of times and I think it's because the tip is too big. But that is not a problem. Zounds's reps have been great. I work with Sarah and she has been wonderful. Working with Zounds has helped me a lot because my husband was really getting irritated with me not hearing him. But now, he's not irritated as he was before. And there were a lot of stuff that I couldn't hear before but now I can. With Zounds, I guarantee that you'll be pleased with their service and you'll get so much better deals. So don't go to anybody else.

I really appreciated the service that Zounds give me and the way they are putting some together for me. Initially, the price of the hearing aids made me decide to buy from them over other companies. I purchased the model which cost $3,000 for the pair. When I talked to their rep, she told me that they make their own hearing aids so they don't have to bill the big price stuff on like most companies do. And I appreciate a company that stands behind their stuff. Also, I'm not a cranky old man, but I am a fuzzy man, and the staff at Zounds was very professional in dealing with me. They tested me very well and for me, it was a very good experience.

I've been going to this other one for 10 to 15 years and they were always kind of in a hurry. I didn't like that. When I go to a medical place, I don't wanna be rushed through. It just doesn't make sense. Other than that, I also like the little fact that my hearing aids are comfortable. But the unit is a little big behind my ear. Also, I've had a lot of cancer on my ears and my one ear is very sensitive to having something in there. But for going out and whatnot, I still wear the hearing aids and I'll get used to them. I've had them on these past three months and they're very good for where I am and what I'm doing. I also like the little beep when the unit goes in my ear. That tells me that it's working. It's a handy piece of equipment and when you get up in these years, it's nice to have something that works good.

All in all my Zounds hearing aids have improved my life. Having them helps a whole lot especially when I watch TV or when I'm talking to someone in a noisy restaurant. I had lunch with a old gal who's 93 and she and I were comparing our hearing aids. I told her I could hear her and that I hope she could hear me. She said I sounded weak, but I got a pretty strong voice. Still, I didn't wanna tell her that as I didn't wanna hurt her feelings. But I told her about Zounds. And for me, that's the best advertisement you can get. Zounds has a good product and I hope they expand.