Eargo Reviews

Eargo's customer service is the worst. I spent nearly $1000 on a set of hearing aids, they didn't work for me. They sent a replacement and they didn't work. They refused to give a refund. I have spent hours talking to customer service center overseas who keep offering me another system. DO NOT BUY.

This experience is based on the Eargo SE model. I've had them for about two year, very little trouble, other than I did get the right one wet after it was out of warranty, so I mostly wear the left one. I recently bought a pair of Eargo 8s and am waiting for them to arrive. I'll do another review after I've had them for a few weeks and made the decision on whether I like them or not.

I have owned the Eargo 7 and a previous model. Both were extremely unreliable. Either the Eargos stopped working, or the charger stopped working... soon after the one year warranty. In general, I make things like this last a long time... this is a great product IF you can afford to buy a new one every year or two.

My experience with Eargo has been phenomenal and their customer service is excellent. One of my hearing aids stopped working entirely, and I was shortly after my warranty period - they replaced it anyhow! AND I lost the top part of the charger, they sent one to me today at no charge, the top part is now replaced. I would say the customer service is far more excellent than anyone else I have dealt with for hearing aids or anything else lately.

As a company grows, service is getting worse. Used to be that when you had a problem, you contacted an actual customer audiologist, but now you must talk to a call center who listens to your problem and then emails the audiologist, while you were on hold for five or 10 minutes and then they have to give you an answer which is often incomplete. This is the third set of our Eargo that I have purchased, and the customer service keeps getting worse. This time the charger has failed on the year EARGO SE, and I explain that I'm an engineer and I know when the charger is bad but instead she still wanted me to go through a ridiculous number of steps to diagnose even though I explained to her that un under no conditions would the charger display any lights, even with using a separate power supply.

These hearing aids are perfect for my needs. They are small, comfortable and have great sound. The hearing aids are easy to use and take care of, and hold a charge all day. I can wear them all day. Worthwhile purchase.

I got a pair of Eargo 8’s in June 2025. I really like the form factor. Very comfortable, they stay in place. However, battery life is very short. Eargo says up to 16 hours, which is when new. I usually relax in the evening, reading, TV, 11 o’clock news. So I either delay putting them in in the morning or give them a hour charge in the afternoon. One of the aids completely died in October. Eargo was prompt and a replacement arrived in about 5 days. The other aid recently started dying in about 12 hours. This time the replacement didn’t arrive for 15 days, which I consider VERY slow. So, in conclusion, I really like the Eargo 8’s, but they don’t seem very dependable, and my recent warranty replacement was disappointing time wise.

My husband was so happy about Eargo Hearing Device, as he cannot wear standard hearing aids due to taking his glasses off and on. Unfortunately, his experience was soon dashed due to the hearing aids going completely dead after a few months. He is now on his 4th replacement & 2nd charger. (I did some research and found out these hearing aids are made in China. For me that says it all.)

I am only writing a review on the customer service or lack thereof. Because of being in Alaska, I was excited that the company offered a “fit and feel kit”. I have ordered other in-ear hearing aids that promised “disappearing/not seen” hearing aids, only to have a pair show up and once I put them in my ear, it looked like I had a satellite dish sticking out of my ears.

I have several Eargo products. I am completely dissatisfied with functionality and customer support. All representatives are courteous but completely inept to solve problems. Waste of money and a useless. I have had eargo 5 and 7 and I have wasted thousands of dollars.

Really wanted to love these! I love the size and how discrete these are but NOT worth the price. Purchased Eargo 7 System on January 1st 2025. I am constantly having to call support and go through the same process (clean, discharge overnight, recharge program sync. Just had the left one replaced after it went dead and now the battery on the right only lasted 2 hours and went dead in the middle of a meeting. The case is also junk compared what you get with a cheap pair of earbuds. I am going back to my Jabra over the ear, not as discrete but they work all day without the hassle with better quality, features and better price point. Note: I work from home most of the time so I only use these a couple of days a week. If you you need hearing aids for daily use DON'T BUY THESE, you will be disappointed.

I updated my Eargo SE as instructed and it disabled my charger!!!! So they said they would send me a replacement however REFUSE to give me a reply as to WHERE IT IS!!! VERY POOR CUSTOMER SERVICE, so I am disappointed 😔

I bought a pair of Eargo 6 hearing aids in Dec. 22. I financed them because insurance wouldn't cover them. After about 12 months I started having lots of trouble with them holding a charge. One went completely which they did replace. However, they have become ear plugs. The charge in the remaining original only lasts 2 hours. The replacement about 5. I never got the 16 hours touted. Customer Service SUCKS! I am currently on hold for over an hour with them again. I am always told to do the same hacks which does nothing. I haven't consistently wore them in a year and a half because they just don't work. Stay away, they are expensive for OTC aids and the Customer Service is horrible after you receive them.

I really enjoyed my Eargo 7s and just upgraded to the Eargo 8s! I would recommend Eargo for anyone looking for an invisible, rechargeable hearing aid. Their support is just as fantastic as their hearing aids.

Never buy any Eargo product!!! You've been warned! I bought the Eargo 7's in July of 2024. They worked well for several months and then the multitude of issues started. One hearing aid wouldn't charge, then both wouldn't charge. Then the hearing aids would show fully charged, but would only give me 10 hours. I would put the hearing aids in with 2 lights showing for charge and 8 hours later it would be down to one light. The charger somehow was taking out the charge instead of adding it. I've had 2 sets of hearing aids and 3 chargers. Every single one of them have failed. Eargo will NOT refund your money outside of the trial period. Return them immediately if you see this and are still within the trial period. My AirPod pros work just as well, charge perfectly and cost less than 10% of Eargo. If you don't believe me, look at the BBB site. It says what I am saying.

In the 14th month of Eargo 7’s. Have had both right and left aids replace once due to fact they stopped working or changing. Currently down to one aid that is stuck in my ear canal because the filament line broke off. My charger only works on one side. The kicker is I financed them for 24 months and have 10 months left. The concept is awesome! However, the product sucks.

I purchased a pair of Eargo 6 units in January 2022. From an audiological point of view, they worked 'OK'. Decent noise suppression, clarity was fine, some feedback 'chirps', but it was OK. Unfortunately, it went downhill from there pretty quickly. Configuration and the critical audio calibration of the hearing aids is done through your cell phone. A few months after purchasing the Eargo devices I bought a Google Pixel 6 Pro and found it was extremely unreliable (basically unusable) with the Eargo units. It took over 1 year of pinging Eargo before they got around to addressing this issue with a flagship Android phone. (They initially claimed that their tech team hadn't been able to purchase a Pixel 6 to test on yet...)

These are cheap hearing aids. They are suppose to have 4 levels each. Trying to get them to change levels is impossible. They HURT your ears after 20 minutes. I tried multiple ways to mitigate the painfulness. No luck. DO NOT BUY THIS PRODUCT.

I purchased the Eargo SE from Amazon June 2024. I was amazed at how easily I could setup these units for my specific hearing loss. With control from my iPhone, I was in heaven. In December of ‘24 I noticed an issue with the left unit. After a couple phone calls and email follow up, the tech super team determined the unit was failing. Without question, they sent a replacement unit with b return shipping for the old one. I’ve recommended this product to both my brothers who also suffer from hereditary hearing loss. They both rave about hire much more they can now hear. Well worth the money and highly recommended by me!!

Very expensive and lasted about a year with infrequent wearing. Huge website that is no help at all. They keep on changing the game by bring out new models when they cannot seem to fix the previous models. Do not waste your money.

I have my Eargo 7's for less than one year. I am totally frustrated with them. I have both the left and right units fail. The company replaced the right unit, with a unit that worked, but I had to wait over a month to receive the new unit, and return the non working unit. Approximately a month later the left unit failed (the volume of the unit could not be adjusted, the volume was almost nill.) Before requesting a return I took over the pedal and mic cap and made sure the unit was not clogged with ear wax which might be contributing to the problem. I contacted the company, arranged for a replacement unit.

After researching many brands my wife decided to get a set of these hearing aids. She has had nothing but problems since day one. She is constantly on the phone with customer service and the problems never get resolved. She gave up on them for a while and is now trying to get them to work again and the batteries will not hold a charge. Whereas all the hype for this product seems great they leave a lot to be desired. I would investigate other products.

I have had nothing but trouble with these for three years. 2600.00 and a waste money. They have never worked right and now both are not working at all and are out of warranty. I am going to purchase new ones from Eargo again. Very questionable quality at best. Not happy at all!

Purchasing Eargo hearing aids was one of the best things I have done. Great product, and most of all, great customer service! The hearing aids I had before were just an amplifier. The Eargo's process the sound! I couldn't believe it when I put them in! I highly recommend these.

Don't waste your money on Eargos! They have very poor battery life and poor sound quality. Mine never worked properly and their customer service SUCKS!! They get your money and then give you the **! Much better options for less money. Jabra top rated by Forbes in 2024. Don't waste your time or money on Eargo's. Your hearing deserves better!!

I purchased these hearing aids about a year ago and they worked for about two weeks. They actually worked pretty well however one of them stopped working and after several attempts of fixing it, it was never resolved. Then the Bluetooth connection stopped working, and that basically made the earbuds inoperable, they fought me on a brief. They sent me a replacement earbud that have the exact same problem. Basically the volume dropped about 30%. I spent $2500. Literally Nothing. I would tell you to stay away from these people and this company. Don’t waste your money. I understand that you can fall into it just like I did because these are a lot cheaper than the ones they sell you through a Hearing doctor… I can see why that is. I do not recommend this product or this company. Do not buy this product.

If you are having difficulty hearing, constantly saying "what "… If Family members are becoming frustrated by constantly having to repeat what they have said you might be a candidate for Eargo 7. They have definitely worked for me, and they are nearly invisible, which, due to my vanity was imperative. They have a generous return policy if in fact they do not work for you. Give them a shot. I think you would be happy you did!

Hey there! I wanted to have a little chat with you about something pretty important that I've been consistently talking about in my Eargo product reviews. It's all about how Eargo has had a profound impact on my life and brought about some major improvements. I genuinely believe that connecting with our friends and the world around us is key to our overall well-being, and Eargo has played a huge role in helping me stay involved as an active CEO, even in my 70s. And let me tell you, as I head into retirement, I have full confidence that Eargo will keep on being effective in the new year of 2024.

I am a 72 year-old physician who has worn an Oticon over-the-ear aid for 14 years until I purchased an Eargo 7 close to 8 months ago. Overall, the support was good. The "self-tuning" program was OK but nowhere near a professional adjustment with a full audiogram. As a result, the frequency ranges that are amplified are limited and somewhat coarse. An option for the phone app to selectively amplify a mid-range frequency would be an improvement instead of just treble or base.

My Eargo hearing aids are the best hearing aids I have had, and I have had a few. Their customer support is outstanding. If you're in need of new hearing aids or replacing old ones, I recommend you try Eargo’s, I guarantee you you will not be disappointed. Eargo, keep up the good work.

Nothing wrong with the Eargo technical quality except that the units just did not fit my ears. Calling Eargo to return them has resulted in days of telephone tag and still waiting for information on how to proceed. I see no reason why Eargo returns could not be as easy as Amazon ones: you call saying you want to return the product; the Eargo rep tells you how, or sends an email with the details and boom, it's done. It's a mystery why any company would want to risk alienating its customers, but that is the result in this case.

Plain and simple, at 73 these things are amazing! After spending an enormous amount of money on some big brand behind the ear aids that I returned but NOT these. What a difference. Immediately changed my hearing world. Very easy to set up, nice package AND rechargeable. THAT seniors saves endless batteries that I was forever putting in my parents hearing aids or buying them at the drug store. Rechargeable is a game changer all on its own. Did I mention I like these hearing aids.

The large petals are a little small, but one technician gave me a tip to try to keep them from moving around....Eargo should consider creating an extra large petal for us big ear canal guys. Overall I am satisfied and will keep them. I have a list of questions for tomorrow's appointment.

I have been a Eargo customer for approximately 5 years. The original model I owned was called the Hi Fi. I was happy with this model but when it went bad, I upgraded to the new 7 model. The new design was a straight cylinder instead of the original that had a slight curve on the end. The new design does not stay in the ear canal and constantly slides out into the bowl of the ear. Because I went beyond the 45 day period they said I could not return them…even though I had been in constant contact with their professionals to try to figure out what to do. So beware and make sure to test whether the units will stay in your ear. They did admit many customers have been experiencing similar problems. I now have to find another alternative and discard a very expensive set of hearing aids.

My Eargos were great. Worked well, discreet and good customer service. Now after a year the batteries are only lasting a few hours. They are not replaceable. I emailed Eargo 2 times. No response. I guess when there are more serious issues they are no longer willing to address. The batteries are supposed to last approximately 3 years. I obviously made a bad decision purchasing this product. "Let the buyer beware."

The Eargos perform exceptionally well. They are virtually invisible. The customer and technical support are also very good. My issue is that my pull cord has broken, and without the pull cord, you can't get the device out of your ear canal, and there is a risk of damage if you shove the Eargo further into the ear canal. I called Eargo support to replace the pull cord, and they advised me that they could not fix that and that I would have to pay full price for a new device. This alone has turned my 5-star review into a 1-star review. The Eargos are quite expensive but if your pull cord goes out you're on your own isn't a good selling point.

I'm about to pass my 45 day trial period with my Eargo set, first time hearing aid user. I was drawn to the Eargo because of the small size and the inside the ear option vs a bulky behind the ear device. I received the dummy set and was happy with the fit, etc. so went ahead with the purchase. The customer service is/was extraordinary all throughout the process. I followed along with the suggested prompts and reminders, etc. and everything couldn't have gone any smoother. I am really happy with the result - I wear them almost every day with a few exceptions. I mostly notice that I never have to ask people to repeat themselves - TV doesn't have to be turned up so loud and the sounds I hear in nature are fabulous. I also notice a big difference in an office setting where there is a lot of "white noise" in the background. I was missing more than I realized.

I had the Eargo Neo, Hi-Fi, and they were ok, but the hearing aids did not last as long as I would’ve liked with one of the hearing aids breaking after one year and having to be replaced, and then the charger broke which made them worthless since the charger isn’t cheap. Be that as that may be, I love the Eargo Five. The Eargo Five fits entirely in your ear. It is really small. Nobody knows I’m wearing it. The battery seems to last at least 14 hours, it works great. I like that you can control it from the phone instead of having to tap on your ear to change programs.

I purchased these hearing aids about a year ago. I only wear them when I am going to be in crowds or at dinner with friends as these hearing environments were the most difficult for me. In the past year, I have probably worn them about 20-30 times. I find that they do enhance high frequencies, but do nothing to help with enhancing voices in noisy environments. Additionally, they have been problems from day 1. I have had 2 chargers replaced and hearing aids replaced 3 times. The last replacement was a charger and both hearing aids. The last time that I used them, the right one died after about 3 hours. I cleaned them and the charger well and tried using them yesterday. Now the left one was not working. I am done with this company. I believe that replacements are merely items that someone else returned. Their customer service is good but the devices are trash. Save your money and buy any product but this one.