Eargo Reviews
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About Eargo
Eargo is a health tech company founded in 2010 that provides consumers with OTC hearing aids. The company specializes in rechargeable, comfortable and discreet hearing aids for people with mild to moderate high-frequency hearing loss. When you purchase a pair of hearing aids from Eargo, you also get access to lifetime support via phone, chat and email.
- Lifetime professional support
- May be covered by insurance
- Nearly invisible
- Rechargeable
- No in-office visits required to fit or adjust
- Not for profound hearing loss
- Some customer service complaints
Helpful Reviews
How Eargo works
Eargo’s products are sold online on the company’s website and at select Target stores. You can also call Eargo directly.
You can get started by completing a free hearing screening on the company’s website. You can then connect with a hearing expert for a free consultation to determine which device is best for you.
Before you commit to a model, you can order a “fit & feel sample kit” to test out the product. All hearing aids are over-the-counter (OTC), so you don’t need to visit a doctor or get a prescription.
Eargo hearing aids
Eargo SE
$1,699 per pair
Can be personalized to your hearing preferences and offers up to 16 hours of battery life. Includes two hearing aids, trumpet ear tips in different sizes, power cord and adapter, mobile app, telecare access and cleaning tools. Financing starts at $55 per month.
Eargo 8
$2,699 per pair
Provides noise reduction and Smart Sound Adjust, which automatically adjusts sound to your environment. Customize your settings, or use four preset listening programs. Two weeks of on-the-go charging. Charging case offers up to 14 recharges. Compatible with wireless charging mats. Financing starts at $88 per month.
Eargo products
Eargo sells hearing aid devices for individuals with mild to moderate high-frequency hearing loss. All models feature four sound profiles that users can easily save or switch between. Unlike typical behind-the-ear hearing aids, Eargo’s devices are nearly invisible and amplify sound in front of you rather than behind you.
There are two Eargo hearing aid models:
- Eargo SE allows you to choose one of four presets or completely customize your sound quality settings to your preferences. It’s dust-, splash- and sweat-resistant, and you can customize the fit by choosing the small, medium or large trumpet ear tips. The hearing aids have a battery life of up to 16 hours, and the charging case provides up to five full charges.
- Eargo 8 lets you choose from four preset listening programs or customize your settings in the Eargo app. It features Smart Sound Adjust, which automatically adapts sound to your environment. The devices are dust- and water-resistant (IP68 rated), and the extended-life charging case provides up to 14 recharges for about two weeks of portable charging.
» RELATED: Best hearing aid brands
Eargo prices
Eargo hearing aids cost $1,699 or $2,699. Prices are for two hearing aids and include a charger, extra ear tips, a power cord and cleaning tools. Financing is available.
| Model | Price | Monthly financing |
|---|---|---|
| Eargo SE | $1,699/pair | Starts at $55 |
| Eargo 8 | $2,699/pair | Starts at $88 |
Eargo offers a veterans discount of 20% on the Eargo 8 and 10% on the SE. Health care workers and first responders are eligible for a 10% discount on all Eargo hearing aid models.
FAQ
Will my insurance cover my Eargo hearing aid?
Possibly. You can enter your insurance information on Eargo’s website to check your benefits or contact your insurance provider directly.
Are there any discounts or promotions for Eargo hearing aids?
Yes, nurses, doctors and first responders are eligible for 10% off all products. Veterans and active-duty military service members are eligible for a 20% discount on the Eargo 8 model and a 10% discount on the SE model. To apply the discount, you’ll need to call the company to get a discount code.
What is Eargo’s return policy?
If you’re not satisfied, you can return your Eargo hearing device or any unopened accessories within 45 days for a refund.
What is the warranty on Eargo hearing aids?
The Eargo 8 model comes with a two-year warranty, and the SE model comes with a one-year warranty.
How long do Eargo batteries last?
Eargo batteries are rechargeable, and a charger is included in the total price. A fully charged battery should last up to 16 hours.
Do Eargo hearing aids help with tinnitus?
While Eargo hearing aids were not created to treat tinnitus, hearing aids may help reduce symptoms. According to Eargo, some users have reported a decline in tinnitus perception after wearing the devices.
Is Eargo a hearing aid or amplifier?
Eargo devices are hearing aids, not amplifiers, and must comply with stricter FDA regulations and standards. Although both devices amplify sound, amplifiers increase all sounds equally, while hearing aids amplify certain sounds at specific frequencies.
Why is Eargo being investigated?
Eargo was alleged to have sent insurance claims with unsupported hearing loss diagnosis codes to the Federal Employees Health Benefits Program (FEHBP). In 2022, the company paid out a $34.37 million settlement.
Still have questions?
Is Eargo worth it?
Yes, Eargo can be worth it for those suffering from mild to moderate high-frequency hearing loss. Its simplified ordering process cuts out the middleman, making for a straightforward experience. Eargo also provides lifetime support to help you with any questions that arise before, during and after your purchase.
Eargo Reviews
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Reviewed April 30, 2026
My experience with Eargo has been phenomenal and their customer service is excellent. One of my hearing aids stopped working entirely, and I was shortly after my warranty period - they replaced it anyhow! AND I lost the top part of the charger, they sent one to me today at no charge, the top part is now replaced. I would say the customer service is far more excellent than anyone else I have dealt with for hearing aids or anything else lately.
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Reviewed March 9, 2026
These hearing aids are perfect for my needs. They are small, comfortable and have great sound. The hearing aids are easy to use and take care of, and hold a charge all day. I can wear them all day. Worthwhile purchase.
Reviewed Feb. 26, 2026
I got a pair of Eargo 8’s in June 2025. I really like the form factor. Very comfortable, they stay in place. However, battery life is very short. Eargo says up to 16 hours, which is when new. I usually relax in the evening, reading, TV, 11 o’clock news. So I either delay putting them in in the morning or give them a hour charge in the afternoon. One of the aids completely died in October. Eargo was prompt and a replacement arrived in about 5 days. The other aid recently started dying in about 12 hours. This time the replacement didn’t arrive for 15 days, which I consider VERY slow. So, in conclusion, I really like the Eargo 8’s, but they don’t seem very dependable, and my recent warranty replacement was disappointing time wise.
Reviewed May 5, 2026
I have owned the Eargo 7 and a previous model. Both were extremely unreliable. Either the Eargos stopped working, or the charger stopped working... soon after the one year warranty. In general, I make things like this last a long time... this is a great product IF you can afford to buy a new one every year or two.
Reviewed April 7, 2026
As a company grows, service is getting worse. Used to be that when you had a problem, you contacted an actual customer audiologist, but now you must talk to a call center who listens to your problem and then emails the audiologist, while you were on hold for five or 10 minutes and then they have to give you an answer which is often incomplete. This is the third set of our Eargo that I have purchased, and the customer service keeps getting worse. This time the charger has failed on the year EARGO SE, and I explain that I'm an engineer and I know when the charger is bad but instead she still wanted me to go through a ridiculous number of steps to diagnose even though I explained to her that un under no conditions would the charger display any lights, even with using a separate power supply.
So when she finally agrees it's bad then she says they will send me one which will arrive in "5 to 10 days". Now what am I supposed to do to be able to hear in the meantime? In this case with both sides being unable to charge, they should have sent them out overnight or at the worst, Second day. Call center was unable to do that and so while I have escalated the call, I have not heard back.
Reviewed Jan. 11, 2026
My husband was so happy about Eargo Hearing Device, as he cannot wear standard hearing aids due to taking his glasses off and on. Unfortunately, his experience was soon dashed due to the hearing aids going completely dead after a few months. He is now on his 4th replacement & 2nd charger. (I did some research and found out these hearing aids are made in China. For me that says it all.)
Ergo was bought out by a company called LXE. We have had other peculiar things happening with the hearing aids that are unexplainable. We are very disappointed, we had high hopes. The old saying is true, you get what you pay for. I have called and spoken to customer service a half a dozen times and have to listen to their spiel about cleaning them correctly. I am a type a personality and believe me when I tell you I cleaned them according to specs religiously. My last experience with customer service was with a supervisor by the name of Jessica. She was condescending and obviously not trained correctly in customer service. I had my own business for 40 years and I know how to treat a client when they are frustrated or upset and Jessica needs to be trained or find a different position. Buyer beware!
Reviewed Dec. 3, 2025
I am only writing a review on the customer service or lack thereof. Because of being in Alaska, I was excited that the company offered a “fit and feel kit”. I have ordered other in-ear hearing aids that promised “disappearing/not seen” hearing aids, only to have a pair show up and once I put them in my ear, it looked like I had a satellite dish sticking out of my ears.
Then starts the problem with returns and refunds from Alaska. So yes, I was excited to ask for the “kit”. I pressed the “request a kit” button and was taken to a screen that wanted all my information, EXCEPT for my address, but I filled out the form with a doubt in my mind right away. Sure enough, I started getting emails, phone calls, and texts asking if they could talk to me about their products. I finally wrote back and said I just wanted the “kit” and didn’t want any other communication just to get a kit. The customer service rep got a case of the @$$ and I never received a kit but at least the communication stopped. So the company possibly missed out on a sale of their more expensive hearing aids all because their customer service wouldn’t? couldn’t send me a kit.
Reviewed Oct. 9, 2025
I have several Eargo products. I am completely dissatisfied with functionality and customer support. All representatives are courteous but completely inept to solve problems. Waste of money and a useless. I have had eargo 5 and 7 and I have wasted thousands of dollars.
Reviewed Oct. 6, 2025
Really wanted to love these! I love the size and how discrete these are but NOT worth the price. Purchased Eargo 7 System on January 1st 2025. I am constantly having to call support and go through the same process (clean, discharge overnight, recharge program sync. Just had the left one replaced after it went dead and now the battery on the right only lasted 2 hours and went dead in the middle of a meeting. The case is also junk compared what you get with a cheap pair of earbuds. I am going back to my Jabra over the ear, not as discrete but they work all day without the hassle with better quality, features and better price point. Note: I work from home most of the time so I only use these a couple of days a week. If you you need hearing aids for daily use DON'T BUY THESE, you will be disappointed.
Reviewed Oct. 3, 2025
I updated my Eargo SE as instructed and it disabled my charger!!!! So they said they would send me a replacement however REFUSE to give me a reply as to WHERE IT IS!!! VERY POOR CUSTOMER SERVICE, so I am disappointed 😔
Eargo Company Information
- Company Name:
- Eargo
- Website:
- eargo.com
