Yes Hearing Reviews

Not worth the few bucks you save. My right Phonak failed after the first year. I sent in both aids as requested for repair. They came back and the right aid worked, but the left one (that didn't need work) came back squealing and will not connect to the Phonak app. The response to my complaint was an appointment with someone who could not help at all. Also, her connection did not work well as I could not hear her or see her. I chatted with her but she stopped replying. All she could do is refer me to the Phonak help line but didn't leave the number up long enough for me to write it down. A total waste of money and time.

I have Oticon hearing aids & charger under 3 year warranty. The charger became hot & faulty and stopped working. Asking for replacement charger for 3 weeks, 22 emails & tracking. Still no charger. I don’t even know if my hearing aids are now faulty. Excuse, after excuse or no reply. They no longer have an in home audiologist near my home. Of course when I called pretending to be a new customer they had an audiologist. Wow!! I would never recommend them. What a shame since 2 years ago the service was great.

I am a returning customer, but my recent experience with Yes Hearing has been extremely disappointing. I purchased a pair of hearing aids that arrived in the wrong size and color. The audiologist took them back, and I ordered a different model of the same brand, which was less expensive. Although I received the replacement, I am still waiting for the refund for the price difference.

YES Hearing sells you hearing aids whether you need them or not. The hearing test was not confidence inspiring. I asked for a copy of the audiogram, but never received it. YESHearing stayed very busy and positive offering ways to fix the hearing aids during the first 45 days, but failed to tell me I didn’t need them. Additional testing elsewhere showed that I do not need them. Now I am stuck with hearing aids I don’t need. Beware!

WOULD RATHER BE HARD OF HEARING THE REST OF MY LIFE THAN DO BUSSINES WITH YES HEARING. I It all started with a nice salesman? taking my $4000 with a promise of hearing aids in your ears in 3 weeks on 11/28/22, bait and switch I’m afraid. You are then passed on to some kind of a coordinator, oh my god. To keep you interested in this pathetic company’s review, 3 weeks turn into 18 weeks. Ended in a money back cope out by their COO, who could not face the customer with all his problems with his staff, after all it is his problem that the inefficiencies in staffing is all on him and his partner. Before the real review that you may find unbelievable, I have all email correspondence and voice mails to provide to anybody considering YES HEARING, for the proof of accuracy.

Worst customer service ever. My now 90-year-old father bought hearing aids from Yes Hearing a couple of years ago. When he signed up it was under the condition That they would be able to Provide service as needed for fixing and updating the device. Unfortunately, they did not stand by their word and now they don’t offer any support in the tri-state area. All they're offering is virtual support- this type of care does not work for elderly people who have trouble seeing and hearing. False advertisement… they lure people in and then disappear…

I am writing this review on behalf of my 91 year old mother. Initially service was excellent. However, once hearing aids were purchased and paid for, repeated requests for additional service have been completely ignored. Very dissatisfied. Buyer beware. Really poor way to treat customers.

The great American ripoff. Hearing aids haven't changed in a 100 years the manufacturer charges $25 to $75 while the Middleman adds another $3000 to the price tag. The biggest problem with all behind-the-ear hearing aids is that they are not designed for the user to be able to insert into the ear canal But rather pushed in. The chance that the dome won't be pushed I sideways thus crimping the ear tube far outweighs the dome will slide in. Worse yet Yes Hearing knows this and while you'll get 20 extra domes. They won't be supplying you with a single hearing tube. Once the tube is crimped from being pushed inside, they're useless.

They replaced the first set. I have since called several times for more replacements; no one returns the calls. The person I originally connected with doesn't answer emails. Very poor service. I would not recommend this service.

Yes Hearing's price was lower than their competitors and Layton, the person who sold me the hearing aids, gave me really good service. I felt comfortable dealing with him. I got the behind the ear model and I like the way my hearing aids work. There is no single day that I forget to use my hearing aid, so I am pretty comfortable with them. But I don't interact that much with the hearing aids because I don't modify anything and I don't really use the app. I can control the volume of the hearing aids from the app and it takes a while, because it takes a little bit to open the app and it has to connect with the hearing aids. The other option is to press some little push buttons my hearing aids have and that's simpler.

I’m 100% pleased that I found Yes Hearing on the internet. Lathan helped us online and made the arrangements for us, which were superior to any other experiences we'd had with hearing aids. They came to the house and tested us. I needed more testing so they sent us to the Yes Hearing in Sarasota. They took over for us and have been incredible. I am 100% pleased with my hearing aids. My husband has a lot of white noise issues with his, but they get the job done. We love the features. They are far superior to any that we found and any of our friends have. We can control them with our iPhone and change it to restaurant mode.

Yes Hearing seemed more efficient, cost-effective. I just wanted quick and efficient service. It was simple and straightforward and I didn't have any issues. The only thing that has been a little frustrating is whenever I tried to get assistance with my hearing aids, sometimes the service was slow. I got my hearing aids before the pandemic. So, I was in the office with a lot of meetings and it was hard to hear whenever I had big group meetings. Now, things have kind of changed a bit because with all of the virtual meetings, I could set the volume to whatever level I need or I could put Teams on even if I was in the room and listen in one ear to what was going on in the meeting.

I've had previous hearing aids and they worked to a degree but not wonderfully. Yes Hearing has been great and I appreciate doing business with them. The hearing aids that I got were a major improvement over what I had before and they were half the cost of what I would have paid elsewhere to get them. I can hear a lot better with the hearing aids. I had those that were connected to my phone and I still have them with the new ones but that wasn't something new with them. I can do phone conversations and also listen to podcasts, which I do very often. I charge the hearing aids every night when I go to bed and they hold the charge long enough so that when I get up at 6:00 in the morning and go to bed at 11:00 at night, they're still working.

Yes Hearing offered the care credit and that worked out well for me. I would call to get an adjustment made, they did it over the phone, and they were able to connect into the hearing aids somehow. The hearing aids were expensive, but I looked around and I wouldn't get that quality without that kind of expense. They were a little less than the place in Northfield. So, I went with them.

I wanted Phonak Hearing Aids, and Yes Hearing supplied them. The hearing aids have been working well. The quality is good. With the Bluetooth feature, I like being able to answer just with a tap on the hearing aid. It makes it a lot easier than having to go find the phone, which is usually not too far away because the Bluetooth doesn't extend that far. Yes Hearing's customer service has been been good. I need to contact them again and order more filters for them. I can order them from the company representative that I talk to over the phone, which is good so I don't have to drive great distances to see a audiologist or to buy accessories that wear out. Overall, I am satisfied. It's a good choice.

I had a conversation with a knowledgeable guy at Yes Hearing. The reputation of the hearing aids I chose at the time were highly, highly regarded. Yes Hearing had the best prices for the hearing aids I wanted to buy. It has excellent quality. But the length of time that the hearing aids work on one set of batteries is significantly less than the other hearing aids I've had in the past.

I bought some other hearing aids through Amazon for $160, and they are working better than the things I paid $1,000 for at Yes Hearing. The biggest problem that I've had with the hearing aids is a small thing that fit in your ear. Since I have a mentally challenged daughter, I'd have to pick these things out of her ear sometimes rather than the thing staying on the unit itself. But the unit itself is fantastic. It would stay active for a day or two. But I always had to change the earpieces out. So it would be perfect if Yes Hearing could make a different type of ear thing that would stay on the unit itself and in the ear.

I got my hearing aids over a month ago and the sound is more natural. The Bluetooth connection options are probably the best of any hearing aid. So, I can stream off of the TV and watch a movie with the wife. I like the connectivity but the thing that got my attention was the power of the hearing aid. I'm a little bit deafer than what Oticon could handle and I had them maxed out all the time. And I've still got plenty of headroom with the Phonak. They all have the little cup that goes inside the ear canal and those are virtually the same. A weakness of all hearing aids is that they don't stay in your ears that well. It's a floppy thing. I'm an engineer and I'm working on my own design with a little bit of a sticky tape that you would replace to keep them behind the ear.

I had real doubts in the beginning with Yes Hearing but it worked out very well. It was kind of a long process. I did the online hearing test and the audiologist that I spoke to wasn't confident that it was accurate. He asked me to get a local hearing test and I did. The results were almost identical and it took a little while to get to hearing aids, but it was a good experience. They seem to be top quality and the people seemed to be very good about support whenever I've called them a couple of times about a few little issues. Yes Hearing made my life much better and it was very pleasant throughout the trip that it took to get there.

These hearing aids from Yes Hearing are good. I was also impressed by the idea that an audiologist will come to my house and fit me and do all those things. However, the rep had to order me a new pair because the right ear was not operational. The service department decided to give me a new pair. He came back again and I've had a couple of things.

I have tinnitus, which is ringing in the ears. I Googled tinnitus audiologist and several websites came up. I liked Yes Hearing's website. My experience with them was positive the whole way. Everybody I talked to was informative, professional, and friendly. They got back to me right away through emails or telephone calls. I went with Resound Omni model. I was looking for tinnitus features and I spoke with an audiologist. I told her what I needed. The audiologist was wonderful and she said, "Based on your needs, I think you'll like these best. And we can exchange them if you don't like them or return them."

The Yes hearing aids are better for hearing, but it also goes through the batteries more quickly. I have the ones in the ear. They've been fine, so far. I would recommend them. They were pretty expensive, so I'm hoping they'll last a while.

I've been wearing hearing aids for about 20 years. I did Yes Hearing and it's been fine. There has been a little bit of difference. I have the behind-the-ear model with rechargeable batteries. The batteries hold charge longer than I'm awake which is just fine. It's probably close to 18 hours. They've never run down. There are also a couple of things I really love about these hearing aids. One is that I don't need to have my phone near me to engage in a phone call. In fact, it doesn't have to be near me at all. It just has to be within Bluetooth range because the sounds of my voice are picked up through the hearing aids, which is really terrific.

I liked the price that Yes hearing had and I ended up getting their Phonak model. The cost was fair compared to other places. The people I've communicated with on the phone have been excellent. My only issue is nobody explained cleaning, maintenance, or anything like that with the devices. I get a pop-up in the app saying I need to change a wax filter. I have these discs but they don't seem to change anything. I don't know what the periodic cleaning is and what the best way to clean them is. I never got any of that from the home visit.

Going through Yes Hearing was cheaper than if I was going through my audiologist. The one drawback to it is once you purchase the hearing aids, you have a three-year warranty on them and if I need to have them corrected, I have to pay for them to turn around and deal with it. So I've been dealing with it myself.

High-pitched sounds were muddled to me. Without my hearing aids, I can pretty well tell what people are saying as long as I'm looking at them. But after I got my Yes Hearing aids, they were just fantastic. My audiologist was selling the very same hearing aids for over 6,000, and Yes was under 4,000. Yes sends out an audiologist who sets things up, shows you how to set up the programming, and then they can do remote programming from there. There's also a way to connect remotely. When I had one little issue, they were very responsive. They came out that afternoon and resolved it. Everything has been good since.

My hearing was getting pretty bad. I noticed that if I were standing in a group, I couldn't tell what they were saying. I had gone to a couple of local audiologists and got the same report from both of them. I found Yes Hearing and sent them my audiology report. There are hundreds of hearing aids, four models in each brand. I asked for their recommendation and their staff recommended the Oticon for my particular hearing loss. I had PhD hearing specialist call me and we went through a bunch of things. That was all remote and that was quicker. I bought the top-of-the-line hearing aids and Yes Hearing sent out the audiologist and fitted me. I've been really happy with it. When I needed supplies, the service was really good. Now, I can stand in the crowd here and hear everybody. I can tell what they're saying. Before, I just realized I haven't got a clue about what anybody was saying. I've told several people about Yes Hearing.

The hearing aids that I got from Yes Hearing are what I would consider to be one of the top-of-the-line sets. It's about half the cost of what my previous ones were through my insurance. They’re rechargeable. I don't have to buy any batteries. They come with a nice case that recharges and is a battery case. It holds a charge so I can charge them midway through my day, if I so desire. The hearing aids are also Bluetooth capable, which means that I can string music and my phone calls through my hearing aids. I don't have to wear hearing aids and have some other kind of device. I usually have to wear a device around my neck so I could connect to my phone. These are just like wearing a pair of earbuds.

Yes Hearing had a $500 incentive and I wanted high quality hearing aids. My benefits had hearing aids for a couple of thousand less but they weren't the quality that I wanted. Yes Hearing, on the other hand, had that quality so I used them. The person on the phone was just terrific. There's also someone named Caitlin. Whenever I need something like a tune-up, I get to her and she gets back to me very quickly. She's been terrific in setting up appointments and giving me links for who to contact for certain things. I've had very good experiences so far. I had an issue about a month ago and Caitlin set me up with a technician. She fixed it. I have referred other people to Yes Hearing.

I was told I would have 3 years audiologists visits at no charge by the salesperson, Chris. After an accident and repair on my hearing aids at approximately 6 months and needed them reprogrammed by an audiologists per the repair information the visit was quoted at $200.

I got the hearing aids that go in the ear with Bluetooth compatibility. I love it. I've had nothing but good service from everybody at Yes Hearing. The first hearing aids they made were too big. But I tried them out and then I decided, for what I paid for, I wanted smaller ones like I was told. So within a month, they had the smaller ones. I was in Utah at the time and they couldn't find anybody to come right there. But we were going to Arizona, so they met me in Arizona and switched and made them smaller and I haven't had a problem since then.

My hearing loss was pretty bad and I couldn't hear anything. My nephew had had Yes Hearing and told me about them. I called and went the most expensive route with my hearing aids. It was the top-of-the-line behind the ear model. I like it but I don't like is its universal mode. It's the one the hearing aids always default to and it always makes everything too amplified. Other than that, I pick whichever sounds the best or mess with it until I get what I want. I have to do that on my phone as I don't like doing it on the little buttons on the back of the hearing aid.

Yes Hearing was a lot cheaper. My hearing aids are better for the TV, but it's still not really clear, Sometimes when my husband says something, I don't know what he is saying. I don't think that part ever improved. I like that I can put it on Edge. It's a lot better on the phone, too. I also like that I can recharge and I don't have to buy batteries. I put them on the charger when I go to bed, and I know to charge before I get up in the morning. So, it works fine.

Yes Hearing has awesome customer service. My daughter has the over-the-ear model and they work great. They are completely waterproof so you can go swimming if you want. There's also an app on the phone so she can control the levels. My daughter now has more independence and there are no more restrictions because she can hear everything that she needs to hear. The night she put them in, she could hear sounds again she couldn't hear before like crickets and wind in the trees. Cost is excellent. The hearing aids were about $3,000 cheaper than going through the audiologist for the same thing.

I like Yes Hearing very much. I also like the way that they sent a person to the house to evaluate my hearing and program the hearing aids to work for me. I never had that done like that before. They listened to my wife speak. My wife has a certain pitch that I could not hear very well. I always misunderstood her with every pair of hearing aids I had, including the first type of what I bought from Yes. I heard her the best from that particular brand of hearing aid. They programmed it to her tone and my hearing loss. It's the best set of hearing aids I've had. There are some people and things that you're not going to hear from any hearing aid, but I hear and understand more from this pair than I've had from any other pair. It also worked for my insurance. I was very pleased.

The customer service was amazing. It was beyond anything I could have wished for. There was a gentleman that sold me the hearing aids then I was handed over to my personal representative. Each time, they copied each other so they were in the know of everything that was going on. They explained everything to me in words that I could understand. It was not a sales process. It was remarkable. When I first called them, I had a list of questions and went through them. I told them I was gonna think about it. The rep said, “No pressure. I am not going to call you back. This is a very big decision. I want you to think about it carefully then you call me back. That way, you don't feel like I'm gonna keep bothering you.” When I called him back, he answered his phone and said, “Good morning, Mrs. **.”

Everything went fine with the rep. The hearing aids are okay. I hear a little stronger with them. Give Yes Hearing a try.