Audicus Reviews

I sent the Audicus back once because when I got them, they were set at too loud a volume. Now it's not too high, but I can't adjust it. It's the same all the way up through. So, I'm gonna have to send them back again. I hate to because I hate to be without them because it means I have to wear the other ones. I like the Audicus. The things I don't care for about them was the ones that I had tried previously. I think this is an older model than what they have today. So, I'm having difficulty understanding. Even when the volume is okay, sometimes I can't understand what the people are saying. So if that were made better, that would be excellent. Also, if they were rechargeable, it would be good. These aren't rechargeable. So, you have to get the little batteries and put them in, which is not a huge deal and they cost half as much as the other ones. So, I'm not unhappy.

It's comfortable, too. I took out the retainer clip things that keep it in and I haven't had really any issues with that. It doesn't fall out and I forgot about them. I have the rechargeable hearing aid and the longest I've worn it is 12 hours. I didn't have to recharge it and I still have maybe 5% but it lasted me until I got home. The Bluetooth is my favorite feature and the fact that I can change the different settings depending on where I am. They have an app and you can do it through the hearing aid. So if you press the dial up or down buttons, it'll change the settings if you hold it. Then with my phone, I can pick the specific setting if I want.

Before, I couldn't even hear birds anymore and even my husband had to repeat stuff to me all the time. When I went in for my audiology test, the lovely lady that did my hearing test was making a little box on a piece of paper and I asked her if she was getting ready to play the dot game. She said no and that that was how many times I said excuse me or could you repeat that. So, my hearing was pretty bad. But since I got the hearing aids, I hear birds again, I hear people talking, and I can join in conversations with people. And I have control because they come with an application. I'm in my early 70s that's really been a godsend. I'm a little bit tech-savvy, so I know how to control things and computers. For the elderly-elderly, I'm not sure if the hearing aids would be the answer because they might be too technical for them. But for my position right now, they've been wonderful.

In about February of this year I took another online test, and it showed a significant increase in my hearing loss since I first received my hearing aids in 8/2022. I was advised that in order to reprogram my devices this time, I would need to send them back to NYC, that they could not be adjusted remotely. However, once they received them in NYC, the person I was working with informed me that the audiologist recommended I see my ENT and get an in-person hearing test because of the significant change in my hearing over the 1.5 years I had been using my Audicus aids.

I couldn't get in to see my ENT for a month. This was frustrating to me. I wondered why they couldn't have said that before I sent my aids in to them. They did not have any explanation. I asked that they reprogram them the best they could. They return the aids by 2-day airmail, but I had to pay for 5-7-day ground mail. I was without the aids for about 14 days. Not an insignificant inconvenience. Happily, my aids worked much better after this reprogramming. Still, I made an appointment to see my ENT and their audiologist.

I sent the results of the in-person hearing test to Audicus. I was told that the difference between their online hearing test and my in-person hearing test was significant, and they advised that I once again send my hearing aids back to them in NYC for another reprogramming. So, I did and just received them back, 10 days later. I haven't used them yet but am hoping that they will work even better. They do really help my hearing, both volume and ability to decipher the spoken word.

In summary, I think that Audicus is a good company with good customer support and quality devices. My own personal experience with having to send my hearing aids back to their offices in NYC was a little frustrating. That is the drawback of an online company with no local offices. I'm not sure that if/when I need new hearing aids, I would go with Audicus again. I might find a local company that can service me with a good turnaround, should my hearing aids need reprogramming or maintenance. Maybe even Costco.

I would recommend people to Audicus. Whenever I buy something, I get a discount. And when I need certain supplies, they're readily available within a couple of days of sending them out to me. So, I don't have any issues with anything with them. I've bought three different hearing aids from them over time. They're priced right and they do what I need them to do. I'm very pleased with Audicus. They've been very good to me and send out what they say they're gonna send out.

The voice search feature works well and the noise isolation works much better than I've had in the past. My previous hearing aids amplified so much background. It didn't filter it very well. They were annoying to use and marginally functional in some environments. I particularly have trouble with high frequency and noisy environments, but my Audicus hearing aids perform so much better. In all different environments, it allows me to pick out speech so much better. My wife's much more happy with me. It was also a plus that there were weekly follow-ups for the first part of it. I've been a hearing aid user, so part of it was not necessary, but it was reassuring and it gave me the opportunity to get the questions that I had answered.