Audicus Reviews

I ended up getting the behind the ears hearing aids and I don't care for the concept of them, but they work fine. I tried out two other brands before I settled on Audicus and I really like that with the pair I have, they fit behind my ears, so they're a little more visible, but if my cellphone rings, I can answer it on the hearing aids and I can carry on the conversation through the hearing aids, not the phone.

I can also start a call from the hearing aids using the two buttons at the back there on that gadget. It's wonderful. With those little teeny ones that will fit in your ear, you can hardly see them at all and they're too small to have that feature. Other than that, my hearing aids are rechargeable and they can go a couple of days. All the aspects of the hearing aids are controlled on an app on my cellphone, so I can just turn that app on the cellphone and see how much percent of power is left. And most often, I put it in the case overnight and it automatically gets charged.

When I was in the States and could get a good audiological test, I had one done. I forwarded the results to Audicus and asked if there was any significant benefit in adjusting to the new test results, and they said yes. I also wanted a change made in the programs that were inbuilt on the hearing aids I got, and that required it to be sent back to their office. I've sent those back a week ago, and I expect them to arrive back on Wednesday this week. I would have them in time to take them back to Fiji with me when I go.

The hearing aids are comfortable. I had to experiment a bit with the domes and so on. But that was straightforward. And when I went to the audiologist, he looked at the domes. I took the hearing aids with me, and he said that with my particular hearing loss, which is only in the higher frequencies, he said that the open domes would be better for me, because they allow the frequencies that I can hear to go directly through the dome into the ear. I had some issues at first with them falling out. And when I put a larger dome in, that fixed the problem. Especially, with the open dome, that seems to stay in better for some reason. They seem to be secure in my ears. I don't have to worry about them so much.

Since I've been without them this week, I've had an opportunity to feel what it is to be without them. I feel that there's a limit in my sensory awareness of my environment without them. What I hear is dulled down because the high frequencies are missing to a significant degree and I can't pick up nuances of conversation as readily, which is the kind of thing where you just go, "Oh, well."

I love the Bluetooth. Having that built in, I can just quietly listen to something without having to fiddle with ear buds. I've used earbuds a lot with listening to music. And these are good quality. The sound from them is at least equal to and probably better than the ear buds I used. And I don't have to take them in and out, I use my phone and I get the phone calls or I can do the music. I've had good experience with it and I've been pleased with the results. I would recommend people trying that. Audicus' customer service is good and personable. And the people who respond to requests for help are available and forthcoming with information and so on. They seem to know the instruments well.

When I read all the information in the book though, which normally, I don't read everything, I happened to notice that I should not leave the hearing aids charging for 48 hours. I don't know what horrible thing will happen if I do that, but if I'm home by myself, I don't necessarily put them in, so I tend to leave them longer than just hook them up at night and put them in in the morning. It's annoying that I have to think about that, and if I unplug them, the next time I want them, they're not charged up anymore. If Audicus could fix that, that'd be good.

As far as customer service, it works very well. Normally, I would call and leave a voicemail, and then within an hour or so, the technician would call me back and they would go ahead and address any problem I might have. When I first got them, they were a little tinny at the time. I called and they called back and online, they adjusted the programs. I'm very happy with that. I was kind of surprised that the hearing aids really are comparable to my VA Phonak hearing aids. I had bought other ones from the MDHearing and other places before and they did not cut the mustard. They didn't go up and capture the high sounds, the tenor sounds as well as my VA and these Audicus. So, I'm happy with it. I would recommend them to anybody that needs hearing aids.

Audicus is making quality products. I just found out here that all this stuff makes a difference. I'm trying a pair of inherited Miracle-Ear hearing aids for this lady that I have medical power of attorney for. There's a receiver in the ear but the actual metal piece that goes inside the ear is almost twice as big as the ones on the Audicus. This lady has small ear canals with a curve in them and those hearing aids are just too uncomfortable for her. That's why we're probably going with Audicus even though we're getting these Miracle-Ear ones for free. If she can't keep them in her ear, they are not gonna work.

Audicus is pretty good and I’ve recommended them to several people. When the dog chewed up the ones that I needed to get replaced, it took them two weeks to get the hearing aids to me. When they saw the picture of those chewed-up hearing aids, they just said, “We'll get these on the way.” I even paid for the overnight shipping and they refunded the overnight shipping because they saw that they didn't have them in stock. That delay was a little frustrating. That may have just been supply chain issues that they couldn't do anything about. They couldn't get the hearing aids in for a while but then they overnighted them to me when they did get them in. Customer service has been easy to talk to and easy to get things done. Audicus is right on top of things. I’m very happy with my experience.

The Audicus hearing aids are a little bit different because you can hear not just what's happening in front of you, but side and back, too, which is a wonderful thing that the other ones didn't have. If somebody came up behind me and I was in their way in a grocery store aisle and they said something, I wouldn't be able to hear them with the previous ones often. These are much more bidirectional. Both the Omni that I have now and the hearing aid I had before still work but I'm sending them back to be upgraded to the current hearing evaluation that I had done by an audiologist so it’d be on the same plane as the one that I've got now.

My father lost his hearing aids though. We haven't had a chance to get them back yet. He went out of town. He has a house in Montana, but he's living in California. So, I thought he left them at his house in Montana. We went this weekend and they weren't there. We don't know where they went but when he did have them, it definitely made a difference. He seemed to be able to understand things a little bit better. It was easier for him to hear little details in speech. I would recommend Audicus. Their customer service was fantastic. They check up on us, at this point, maybe once a month. When we first got them, it was weekly just to make sure that he was doing well and everything was working and everything fits right. So, they seem to care about the customer, and that's appreciated.

Kenneth **