Audicus Reviews

I highly recommend Audicus because they're good and they got a good price. They get the job done. If somebody is real particular about wanting 100% accuracy, they deliver them with a good ballpark sound in that you send them your hearing exam and they tailor it pretty much to that. It isn't perfect. For somebody who's fussy about that, they're probably better off going to one where a local audiologist can make the fine tuning for them. In general, when I listen to music, which is my critical listening where I do get fussy, I just take them out and turn the volume up. The level of the components that I use are very expensive and they're very high quality, and I'm able to detect that simply by turning the volume up.

I rarely discharge them completely. So, in essence, I'm only topping them off at night. They're always good to go in the morning. It doesn't take more than an hour or two to get a good, decent charge. For somebody that wears them all day from dawn till bedtime, they're easily gonna recharge overnight. I can easily go several days with the amount of time that I use them. If I'm on Zoom classes on the Internet or even just surfing the Internet, I typically wear headphones that give me a higher quality sound than the computer speakers. So, I don't bother with the hearing aids all that much during the day.

I went to my annual hearing test and my audiologist was quite chagrined that I wasn't wearing her hearing aids. But I had the test and I scored the same as last year with the hearing aids in, which told me that these are as good as what I was paying $7,000 for. The Audicus hearing aids were $1,600 which were was substantially less.

Audicus has good customer service as well. I did a hearing test online. They did all the things that I was doing in the audiologist's office. I have to do some of the things that they were doing myself. It was worth $5,000 for them to change their little little rubber things. I can do that. When I went to the audiologist, she wanted to charge me $2,990 to continue to have the support they've been giving me. It's like $3,000. I told her no thanks and that I'm an Audicus user now.

The only issue I would have with them is that they use Bluetooth. My phone in my car has Bluetooth and my phone and my hearing aids have Bluetooth. Sometimes they fight with each other. My hands-free in my car sometimes doesn't work. But I can live with it. But other than that, they're good instruments and I'm gonna have to buy some little rubber ear things eventually to replace them. But 10 bucks or something is not a big deal. Audicus also has a guy that I can text or email to ask questions anytime seven days a week. If something comes up and I shoot him a text on a Saturday afternoon, he responds. I couldn't get that from my audiologist. They're not open on the weekends.

I have small ear canals and the hearing aids actually corrected the problem. It's just that I don't wear them all the time because my ears aren't used to having something inside them. Also, if I wear them all day and I take them out, my hearing is diminished. It comes back, but it's like I've heard a loud noise. So I have to get used to that. There was a problem with them not recharging, so they sent me another pair. There was no argument.

I don't have a problem with the Bluetooth. The app works great and as described. When I got the new pair because the other ones weren't doing what they were supposed to, I went back and they had to show me how to repair them with my phone.

I had a problem when I got updates in my phone and couldn't figure out how to stop them. Their customer service was very good helping me get rid of it and turn it off. Another downside is there's a lot of control. If I have my family over and some of them are just too loud, I could turn them down, but then I can't hear the people that aren't too loud. Other people who bought more expensive hearing aids also have the same problems.

I'm not complaining about them. The service is outstanding. I'm happy with Audicus. There's nothing negative I could say about it. It's just mostly me getting used to them.

The hearing aids are perfect and they definitely come in handy. I like the fact that they have Bluetooth. I also like the fact that I can call them and send a picture of what I want in a different program, like a church mode, individual, and let them remotely put it all into the hearing aid. I love that part because each time you put the hearing aids in the charger and turn it, it automatically turns off and goes back to reset. What you were listening to and felt comfortable with, now you have to program again.

You can call Audicus any time. I called before Thanksgiving to ask a question and nobody was there. They apologized for missing the call. It was okay and it was my fault. I had wax build-up in my ear and realized how to get the wax build-up in the hearing aid. I visit the website all the time. They give you different things like videos on how to clean the hearing aids.

I love Audicus and I've recommended it to people I see playing pickleball that are my age. I have told friends to give it a try as they have nothing to lose. Audicus is a whole lot cheaper. I checked out Costco on their hearing aids and they wanted $6,000. The other ones are between 5,000 and 6,000. The price of the Audicus is great because it's only $72 a month. I'm a senior citizen on a limited budget, so I’m okay with no interest for two years. I like the fact too that I got that thing where if something happens to the hearing aids or they get lost or stolen, Audicus will give me one time a brand-new one and not a reconditioned one.

With that said, I got online and got to look and found Audicus and a couple others. I ended up calling several others that didn't do a lot for me, or at least their talk wasn't as good. I talked to Audicus and these people were really on top of it. The lady that I talked to originally seemed to think that she could help me with my tinnitus. I bought them and my tinnitus is, on a scale of 1 to 10, it was 11 and now it's down about a 3. As far as my hearing, we're still making adjustments. But I do hear better.

As far as the features on my hearing aid, it has Bluetooth. They also send you an app that you can use on your phone. I use it two or three times a week. Sometimes, if I think I'm not hearing as good as I should, I'll make some adjustments myself to see if that will help me.

As far as customer service, when you call Audicus, you've got one person that you call. Mine, his name's Dave, and when I call him, he's always there to help me. Sometimes, he even answers the phone. If not, he calls me back within 15 minutes. I've also had a couple of times where I've had to get the hearing specialist or the audiologist to call me, and she's been super. It's been a good experience for me. I’ve recommended them to my friends and they're very happy with them as well.

I've tried numerous times, using different sequences for my phone's Bluetooth setting and the app's connection instructions, including the Troubleshooting sequence in the manual. The app sometimes connects to one or the other hearing aid and rarely to both but loses connection during a day. The printed manual is also inconsistent, specifying that only the right hearing aid needs to be connected, but the app doesn't run unless both are connected and paired via the app. My phone is clearly communicating with the aids, as I can stream audio and route phone calls through them. At least the Omnis can be adjusted with their rocker buttons, so they're not totally dependent on the app for adjustments, It would be much more satisfactory if the app worked. In summary, the Omni 2s do improve my hearing, but the uselessness of the app prevents me from being fully satisfied.

Other than that, I love my Audicus hearing aids and I've recommended them to a couple of people. Now that I have them, I'm not having to ask people to repeat themselves 10 times. I also like that one can't really see them and that I can answer the phone with my hearing aids instead of having to put the phone to my ear or on speaker. I listen to audiobooks as well and I can do it with these hearing aids. The price was fair and the quality has been very good too.

The ones that I have now are behind-the-ear with the little piece that goes in the ear. The other ones were easier to adjust in different settings. With the new ones, the adjustments don't hold. You have to redo it every time using the app. But once I get them adjusted to where they need to be, the sound and the clarity are much better. They're more comfortable as well and I like that people don't ask me, “What is that thing in your ear?” I wear the hearing aids until I go to bed then put them on the charger overnight.