Candid Reviews
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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About Candid
As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and is no longer associated with this profile. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.
Visit www.candidpro.com- Six-month average treatment time
- In-network with several insurers
- Remote check-ins
- Not available in all states
- Only available through dental providers
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Our review standards
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- Financial relationships do not influence whether we publish a consumer review.
Reviewed Oct. 26, 2020
Overall very happy with the results. Teeth are looking great and straight, super easy to do. Everything was going super well, loved the customer care, but one day one of my teeth starting experiencing sensitivity, changing color, and was extremely painful. Tried to reach Candid, didn't get anything back. Good results, but I would be slightly wary about.
Had to go to the dentist and spend a few hundred dollars on an appointment for them to check out my tooth for them to tell me that my teeth were moving too fast and that there was a 50% chance I would need a root canal ($$$) and that my teeth moved slightly differently than what Candid assumed. So the retainer didn't fit perfectly. Contacted Candid, talked to a rep, said they were going to send all this info over to my Candid Dr. Never heard anything back, which is concerning since my tooth could've actually died. Luckily, my tooth didn't need surgery, but it will forever be a slightly discolored colored due to the impact. Satisfied with results, but I would be aware of the major consequences that can come with this.
Hi Kyra. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Candid Company Information
- Company Name:
- Candid
- Website:
- www.candidpro.com