Candid Reviews

I purchased Candid under the impression that I would have my teeth brought together and I would have a nice smile and that eventually I would not have to wear the trays anymore. Instead I have been in pain for months with swollen gums that will not go down unless I take off the trays but I cannot take off the trays because my teeth start to move as soon as I take them off for longer than an hour or so. My teeth are bent inward in my mouth so when I smile my teeth are not straight up and down. What I got is not what I paid for.

Candid was a lot cheaper than other companies and it was affordable. When I started my daughter there, there was a promotion of $300 off. The process was quick and it was better than pulling teeth because she would have gotten the metal braces. She would have had to have five teeth pulled. At first, I didn’t think Candid was going to work but I’ve noticed a big difference in my daughter. My daughter had crowding at the top and at the bottom and by prom time, her teeth were straightened out. She loves her smile and she has been smiling more.

I do some video work and one of the things that was bothering me was my crooked teeth. I hated seeing them on the videos. I wanted to have a straighter smile. I went with Candid for their price and working with them was very good. They followed up a lot, both through over the phone and through email. I was unaware of what the next steps were and how to do it. When I reached out with questions, the rep gave very prompt responses. The only bump in the road that I had was a billing issue where it came about that they were having trouble with the insurance. I was initially told that it wasn't going to work out as far as billing goes, but I spoke to some managers, and they made it right.

I went into Candid's shop in Boston and got fitted. The process took 10 months for me. It was painful and I had to push myself through it but it was worth it. The results are phenomenal and I would recommend their product to anyone. I'm on my last retainer and anytime I miss it my teeth shift. When I put the retainers back in, it's pretty painful. I've looked into whether there is a final retainer that I can get and it's $99.

I was a thumb sucker and I had one tooth in the front that was more bucked off than the rest of them. That's mainly what I wanted to fix. I checked with a friend who was training to be a dentist, she was in dental school. She said that it needed to be managed by an orthodontist. Candid advertised that so I went with them. The process was clear, concise, and easy. I was surprised that the people with Candid didn't check in more often. They emailed every time I was supposed to change aligners. But I thought there would be a phone call asking me how is it going or if there are any problems. I called about a month after and asked if I need to be checking in with them. The lady said no and that they're here if I have any problems. I'm pretty happy. I keep on wearing them at night and if I keep doing that, the tooth will get where I want it to be. Candid is definitely worth it. I love my new smile.

Candid sent me stuff to put into my mouth and bite down on to take the shape of my teeth. I did that and sent it back to them. They sent me back sets of different braces. The process was easy, fast, and very efficient. I'm at the last stage of the process now. I'm happy but I still have concerns about the whole process.

I’d been complaining about my teeth having drifted from when they were perfect in my youth and I wasn't sure I wanted to spend the money on Invisalign. Then, I saw the ad for Candid and researched it. I realized how relatively inexpensive it was, which was what got me started. Their service was great and it turned out to be, most importantly, a good product that got the job done as advertised. They sent me an initial kit with this little funky thing to open up my mouth to take pictures and submit to them to make sure I was a good candidate. They got back to me right on schedule. I was told I was a candidate and that they were gonna send me a kit in the mail where I could do detailed molds. I sent them the molds. Then, they sent me the box and clear instructions of how to use it, where I put in a new set every two weeks.

My kid's teeth are fixed already as well as my wife’s, and it was time for me to fix the overlap in my teeth. I knew there was Invisalign but I had to look for a cheaper option. I found Candid online and I liked that they did everything over the phone. I didn’t have to go to an office and do all that jazz with the doctor. I got on the phone, they sent me the kit and I sent it in to tell them yes or no. It was cut and dry. I got management and I was very happy with the results.

Candid was affordable. We had to set up a payment plan and it was my first time doing it so that was hard. After that, it was easy and the reps were really helpful. I'm really happy with the results I've gotten. I had a pretty big gap and after eight months, my teeth are perfectly straight. I did it all from my house. It's awesome.

I liked the price and the time frame of Candid. I had the kit sent to me and I had to do was to follow the instructions and do it myself. It was pretty straightforward. It took about eight months and the process went pretty smoothly. I was quite happy with the result. It was a big difference.

I'm in my early 50s and I never had braces. My front and bottom teeth were crowding to the point where they were chipping. I already paid to have my top teeth repaired from a big chip and then my bottom ones cracked. I wanted to prevent future chipping. Plus, I wanted to look better. I'm very happy with the overall process and the results with Candid. With the phone app, I was able to see the video of my teeth every step of the way. It was really cool to see the scan of my mouth and then how it changed each week. I would revisit that all the time to see what I could expect. It really made sense too. I like that the most.

I looked at Invisalign and they couldn't work with me because of some of the gum recession that I had. I decided to see whether or not Candid couldn't. My teeth were crooked and my front teeth were set far forward, so it made it so that I didn't have a front bite. I've been incredibly happy I finished all of my first treatment. One of the things that they do very right for their customers is that if it's within six weeks after you finish your treatment, if you're concerned with something, you can contact them and they'll send your case to the orthodontists and discuss anything that you might be concerned with. Then if they decide to do more trays, you're not charged more.

My teeth weren’t straight so I wanted to get them straight. When I looked at all the other brands, Candid had better reviews. Also, their customer service got back to me really quickly. When I did Candid, I was in my 20s. So, I didn’t want braces. I did them for 10 months. I’m still using the retainer. Candid had good customer service. When I have problems, their reps answer me back within the same day.

I had a retainer when I was younger but I wasn't religious about wearing it all the time at night. I knew that things could get shifted back, but as you get older, your whole face kind of becomes a little bit more narrow. I needed to do something because I hated dental floss. I’m in my early 60s and dental flossing was really problematic. I was having a hard time flossing between my teeth.

I had partway signed up, and then I got a phone call from somebody just checking in to make sure that I wanted to do it. That kind of customer service really made it seem like more of a viable option for me. It seemed like they actually cared. I was very satisfied with the results and the process. The only thing was that I ordered and paid for a bottle of the whitener and I never got it in. The customer service online was really hard to get ahold of. They could use a little improvement when items don't come in the mail.

They had a brick and mortar near me where I could walk to and they did the 3D molding for me. I didn't have to do it at home and possibly mess up and send it in and send it back. I had a crooked tooth, but my entire smile wasn't crooked. It was kind of a waste of money to get braces. Going with Candid was a faster option. It was more affordable. It gave me a different look. The process wasn't difficult but sociall, it's not the best. If you go out, you can't wear them, especially if you eat. I wish it came with a cleansing kit or something that you could have while you were out. I have to wear it 22 hours a day, and you're out and about and functioning majority of those hours.

I came across Candid on my Facebook and I did some research on it. I found the local office near me so I went there and had photos taken of my teeth. My bottom molars grew in sideways, not up and down, and they pushed my teeth. I wanted to improve that. It turned out great. It was pretty easy and it was well worth the money.

I had braces on before and I had lost my retainers. I noticed how my front tooth in particular was moving because of it. I wanted to make sure that I have something to maintain the job that I had done before and not throw it away by not being careful or not taking care of them. I wanted to get aligners and Candid was the first option that I saw. I kept seeing the commercial. I decided to try and go for it. Plus, it was a free consultation and there was no compromise. If you like it, you continue and if not, you can go away. If I would have known about aligners back when I did my braces in 2011, maybe I would’ve done that instead of my braces. I’ve noticed a difference although I wish that it could be a little better. But overall, it's okay. I'm happy.

I purchased the Candid Co. Impression Kit on Black Friday last year in 2019. It took a while, but I received and started my treatment in January of 2020. This treatment took eight months to complete. My teeth, however, did not move correctly at the end, and so they sent me another impression kit to re-do my treatment process. I only needed one, perhaps two teeth fixed in the correct position, and I’d be set to go. I sent in these re-do impressions back at the beginning of September. It is now almost December, and I have yet to receive any new treatment. The Candid Support stated, and I quote, “ If your orthodontist determines that you would benefit from an additional treatment plan, you will be receiving that from us via email in the next two weeks.”

I had wanted to get braces for cosmetic reasons 10 years ago and never did ‘cause it was expensive. My mom saw Candid advertised on a social media platform. When I realized that this was gonna be only an eight month thing and it'd be a little less expensive than braces that my parents are paying for it, I tried it. Their customer service was good. I got to their office and filled out a questionnaire, and they took 3D images of my teeth and showed it to me. It seemed very quick. I received an email from the orthodontist saying that this was what they were gonna send to me and that I qualified.

I did Candid for 10 months. I liked that I didn't have to go to the office. It was just take pictures and do the mold, and they shipped you the stuff. I'm happy with the results. But I wish it had gone a little further. The results are good but they're not perfect. They never provided me with a retainer for nighttime so my teeth don't move back. I'd like the rep to call me back so I can keep going because I didn't have a contact number to call them. I tried to email him a couple times but it went to dead space.

It was easy to do the assessment with Candid. The process was nice and convenient. I didn’t feel like I was hassled with too many things. My teeth are a lot better. They’re really straight.

I wanted to straighten my teeth up as they were a little tilted. I tried braces and another kind of treatment and those didn't work. I went with Candid and their process was really easy. If I had any questions, all I had to do was call and they would guide me in terms of how to take care of the braces or fix them properly. Plus, their braces have rubbers to help with soreness. Once the treatment was finished, I use the retainer only when I sleep.

The product was great. Everything went as Candid said it would, but as far as getting answers basic questions and troubles with the retainers, they just left me hanging, which I read a lot of that in the reviews prior. I had mentioned it to the lady who signed me up, and she comforted me saying that it wasn't gonna happen, but it did. But other than that, the result was exactly what I expected.

Customer service when contacted is phenomenal and extremely helpful. The team should have regular check-ins with the customer to ensure the efficacy of the product and if there are any issues. It feels very impersonal.

I liked Candid's marketing piece. I got a direct mail coupon. I had braces when I was in high school, and then I didn't wear my retainers. I had a decent smile, but the top was a little narrow, and the bottom and the front was a little bit crowded. So, I felt like going with something like Candid would be a pretty easy way to fix that. I loved the process and the results with Candid.

I had braces in middle school and I have not been adherent to a retainer compliance plan. So, my teeth separated with gaps here and there. Candid's price was very competitive compared to Invisalign, Smile Direct Club, and all other competitors. There was more discomfort early in the process than what I was expecting. There was also a little discomfort each time I changed over. But, I got used to it as I went through their program. I was very happy with the results.

Candid was great. I went to a storefront in downtown San Francisco. A very kind and welcoming staff was there. A woman helped me get acclimated to the area. She used a probe in my mouth and wandered through my mouth and built a 3D model of my mouth with that probe. She walked me through the process of what she was doing and showed me the model after she built it.

Fixing my teeth was important to me because I had had braces when I was younger and never used the retainer, so my teeth went back to the way they were. And I'm very happy with the results from Candid. I went with them mostly due to the cost. The process was excellent. It took about 18 months ‘cause I had crooked teeth. What I love is the fact that I'm using the last ones to keep my teeth straight. I also have a tendency of grinding my teeth, so this is a double thing for me because it's actually helping me as well as keeping me from grinding my teeth. Also, I like the fact that should. I need another last set, I can contact them and they'll send me another set, I'll have to pay for them but they'll send it to me. They have my record and they have the final set so I can always replace them.

I was comparing Candid, Invisalign and another one. Candid was one of the ones that stood out to me a little bit more on the versatility that they have as far as the people and how fast you'll receive it, how you could do it at home and you bring the kit and how easy it was. There was no real pressure. I don't have to come and keep coming in to switch out my trays. I love that it was so easy for me to do things on my own. I work in an office setting, so I need to be able to use most of my time in the office. I don't really have a flexibility to go into an actual dental office to pick up one tray. I did bring the whole treatment home and be able to do my treatment amongst myself and see the changes and pretty much watch my teeth transition to the smile that I want. I did like that.

I had some crowding. There was an overlap between my front two teeth. There were some spacing issues towards the back of my teeth as well. I went on to the Candid website and I saw that there was actually a studio, because I knew you could have your own aligner kit, or you could go into a studio. I wanted to go to the studio, and I found out that there was one in Dallas, so I did that. I did a bit of research and I liked that the plans are designed by orthodontists rather than dentists, that are actually more specialized in teeth movement.

I followed the plan diligently and then had a second "refinement" phase, at the end of which I could hardly chew. Cosmetically, my teeth looked better, but my bite was unworkable, which was apparent from my impression molds and the 3D rendering I saw online. I continued to wear my retainers in hopes of improvement, but none came. I consulted with two local orthodontists, both of whom said I had to go back to zero and do a whole 18-24-month course of treatment ($6,000+). I stopped wearing my retainers and my bite improved to the point that I can now eat comfortably. My smile is marginally better than originally, but I went through a lot of expense and discomfort to end up essentially where I started.

Candid was something I was interested in for a while, so I decided to do it on my own. It sounded so convenient and it was a quicker journey than other options for me. It was only two certain teeth on the top side of my mouth that I wanted to be fixed. I didn't expect the result but I was very happy. So I was satisfied with my purchase. I'd tell friends and family that they should definitely try Candid if it was even a consideration or a thought. There shouldn't be any hesitation to it.

I'm not a big fan of the orthodontist around here only because I think they're like a braces factory. Figured I would give Candid shot. We talked to our local dentist and he didn't have any reservations to trying it. He said my daughter has a bit of a crossbite. Candid would not fix that, but it might straighten her teeth. She wore them for the whole year. It’s through 18 months. Her teeth are much straighter than they were. She's happy. I'm happy. At the end of the day, my insurance covered up to $2,500 of orthodontia and it cost us $1,900.

I looked at Candid's reviews and there was a couple people that did a play-by-play where, each week, they showed you what went on and their pain. I like that. My very front tooth and the second tooth behind it kinda overlapped a little bit, and you could only see it at a certain angle. It always bothered me. So, I took care of it. I'm completely done with the program. I just do the retainers at night. Using Candid is convenient. I like the way that everything came to me at once so I didn’t have to wait for the next step. It's a good investment. Sometimes, you have to invest in yourself.

I'm getting married. And I wanted to have straight teeth before the wedding. I had braces when I was younger and all my teeth just shifted back. Because they hurt so much to put my retainer in at the end of the day when I was a teenager, I just stopped wearing it. So all my teeth shifted again. I started with Candid at the end of January and I was done in June. About a month, it took a couple of sessions for me to start noticing my teeth shifting. I enjoyed the experience as much as you could enjoy all that pressure on your teeth. But it was a really easy experience and I love the whitening foam. My teeth are the whitest they've ever been. I try to recommend Candid to whoever I can because I really enjoyed the experience.

I previously had braces and I lost my retainer. My teeth started to shift quite a bit, and I wanted my teeth straightened back out. Candid was reasonably priced. I finished it and I enjoyed it. It was easy. My teeth are nice-looking now.

I absolutely loved Candid. They had a really smooth process, especially because I had done something like it before. I did Smile Direct. So, I wasn't really new to the whole alignment thing. But this time around, everything was definitely easier. My teeth came out better than they did before with the Smile Direct. When I initially went in to Candid, me and my mother were both really wowed by how informative the consultation was. I got a lot of details and they made a lot of promises that they did fulfill. So, it was a big difference with Smile Direct Club. Some of my aligners hadn't fit me too well. Some of them were loose. Some of them I felt like were in the wrong order. But overall, it's okay.

I did not get instructions on a retainer only that I would get one at the end. I find out it's the last set of aligners. My bite is terribly off and I am now under the treatment of an orthodontist possibly needing braces costing $8600.00. I think a full refund of my investment with Candid is very fair to ask for back. I was not evaluated to see if I was a good candidate or not, just had to send impressions and the money. This could take me years to get my bite back. Teeth are loose as well. Not good.

I was trying to look up aligners for myself because I used to have braces and I got them off too early when I went to study abroad. Then my teeth were shifting. My two front teeth will twist if they go back to their original state, and then the two to the right and left of them sort of pushed in. I don't want people to say, "Ugh, you have braces? We can tell." Then I'm already self-conscious as it is about my smile, so to not be self-conscious anymore would be great. I saw that Candid had a pop-up in Oakland, and so I went there. I got it done in person because I wouldn't have been able to do it, being now, I would've ruined it. I like that Candid works with real orthodontists.

Candid worked like it said it was gonna work. My teeth look way better than it did before. I had shorter stuff than the rest of my family, so mine only took three months. The first few days, it always hurt like they said it would. But after the third day, you don't even feel it. It felt really good.

I had braces in the past but the dentist failed to give me retainers for it so my upper front teeth were very much unaligned and was affecting my bite. I didn't want to pay the amount that I did before again so I opted for Candid and my experience has been great. It's very easy and convenient. There was not a lot of fuzz. It was a really good experience going to the consultation as well and my teeth are pretty much straight now. I've told people about Candid. Because of the convenience of it and how inexpensive it is, I'll recommend it.

I went with Candid because of the price. The process took about six months overall. They mailed everything for me for my fitting and I did it all myself but it was great. I'm very happy with the results.

I wore Candid for about six months until my teeth straightened. I had the kit sent to me online. I'm very happy and satisfied with the results.

My daughter was using Candid's product and she was super excited about it. She told me about it so I looked into it. It was a better price than if I were to go with a more familiar name brand that all the dentists have. I thought why not. It didn’t hurt. I did everything via the app and it was fine. It was pretty simple especially for someone of my age. I use technology and although not as well as some people, I'm better than most.

I did some research into different aligner companies and I went with Candid because of their price and the reviews I heard from other consumers. Their process was super easy and they sent me a fitting kit at home. So I did that all in my house and sent them the impression. They were super responsive to any questions I had along the way. They also did a pretty good job of checking in with me and making sure everything was going well. I was very happy with them. I used my aligners from November to July and they worked great. They fixed my smile and were really helpful.

I wanted to fix my overbite and the process was easy with Candid. I went with them for the cost. They also accept insurance. The total process took about a year. And I’m satisfied with the result.

I have spacing and overbite. It was something that I've always wanted to fix. Candid provided me the opportunity to. Reading through their website, it seemed an easier process than going to the orthodontist. It also was cheaper as well. The process was really simple and the results were exactly what I wanted. It worked just as they said it would.

I was super excited to go to the CANDID studio. I had gone to one of the competitor's studios, and the experience was much more thorough with Candid. I had to bring my son, and they were SO AMAZING and patient with him being there. I cannot say enough about the quality of studio devices, cleanliness, and above all CUSTOMER SERVICE! I was treated with patience, kindness, and respect. I am a CANDID customer for sure, and will encourage anyone who will listen to give CANDID a shot.

I had braces as a teenager for a while and after not wearing retainers for a decade or more later, I had some gaps. That didn't bother me so much aesthetically, but I got a lot of food stuck there. My dentist recommended tightening my gaps, so I looked into it. I’ve seen comparable companies, but Candid had the right deal at the right time. They offered a good military discount. They also had a very straightforward process. They send you the kit to take the impressions of your teeth, you mail it in and they get back to you. You also have to take photos. After they receive back the impressions, they communicate with you, which is like a consultation, and they discuss what exactly they could do for you.

I've always hated the way my teeth look. When I was younger, my parents didn't want to spend the money on fixing them because it wasn't a huge issue. I was looking into multiple options as far as straightening my teeth. Candid popped up on my Facebook ‘cause they were running some sort of promo on the starter kit for the molds. So that's how I first started hearing about it. And then once I was into it, and saw that you could do a consultation in San Diego since I only live about 40 minutes from there, I figure that was my best bet. And it was also the cheapest out of everything that I found.

I asked my dentist how much it would cost to do like Invisalign at her office and she said it would be $5,000. I said that was out of the question. I went with Candid and I paid in full during the promotion, so I only paid $1,700. I really enjoyed my process with Candid. I used to have a pretty prominent front cap and my four front teeth were crooked, but now, everything is all straightened up and looks great. I love it. I was always a person who smiled, but now, it's like I kept my smile and I go, “Oh, yeah. It's good that it's straight now.”

I am overall very happy with the result of my teeth. I went into an office for them to scan my teeth, they sent me the box with the steps and the process to straightening them was easy to follow. My only complaints are that no one tells you that it hurts really bad when your teeth are being moved (to the point where you can hardly eat anything) and when contacting help through Candid, they suggest you go to an orthodontist (when an orthodontist is the one who created my teeth trays). I was having issues with my teeth sensitivity and it hurt for air to even touch my teeth and I assumed that they dealt with all kinds of issues enough to know how to help.

First, my scan and aligners are great, but I am seriously disappointed by the system of communication. I really just want to email a person who is dedicated to answering my questions. The chat box is a major pain...too time consuming and it's difficult to get ahold of someone.

There was a more practical layout to the plan from Candid that I could see online. They also had a lot of really positive customer feedback on the Facebook ads, and some of the other companies didn't. I got braces years ago when the rule was you wear your retainers for a year, and then you toss them. That clearly did not happen for me because my wisdom teeth finally came, and they went even more crooked than before. So I wanted to fix them.

Candid was the first one I found online and it was good. I did the molding for the kit, and then a month or so later, I got my retainers for my top and bottom teeth. I wore them for nine months. I'm done using them now, but I'm paranoid, so I use the last set to sleep in. It works well.

I was doing research online for alternatives to the metal braces and I read reviews for all of them, from the in-line to the trans. I really liked the fact that I could go in and physically see somebody with Candid and they could take the impressions of my teeth. The retainers came when they said they would and everything went as planned. There were two sets that did not fit right and because COVID already hit, it would take time to try to resolve it with taking pictures and getting things, so I moved on to the next one. And they fit perfectly as well as all of the rest of them. They also have a promotion when you came in to their locations and they gave me an extra discount, which was awesome.

My teeth were a bit crooked and traditional braces are very expensive. I was looking for an alternative and Candid seemed very friendly at the time. Plus, they have a location nearby. So far, I'm very happy with the results and my new smile is what I was looking for. I've also been more confident with it.

The Candid reviews were really good and it was a very affordable alternative to Invisalign or even the others that are out there. I had 20 sets for 40 weeks. First, you do your prints, and then you send it off. I got all my sets of the aligners and every two weeks, you switch to a newer, tighter version. Eventually, I was done. It's a very easy, quick process. Overall, I can recommend Candid. I've had some distance in my front teeth since I was a child and I wanted it fixed. Now, it's a lot better.

Candid seemed like the only better offer. I wanted to make my teeth straighter and to close the gap. I was satisfied with the results. Candid should be teaming with people to put in brackets in the back of your teeth, you don’t have to wear the same set, the last set every day. Sometimes I don’t like putting it in, and my teeth hurt for the next few days if I don’t put it in every day.

I noticed a slight change in my teeth over time. Once my plan was over, my teeth were still not straight. I contacted Candid because I didn't have another aligner to "move onto" as instructed by the orthodontist. They told me they had a refining plan and would send a new impressions kit to start a new plan. Never received a new kit, and my teeth basically look the same as when I started. Definitely not worth shelling out the couple grand for.

It has been a great experience using Candid. The only complaint that I have is around the lack of clarity around the final stage of the process. The app does not take you beyond the final tray and into the retainer process. That would have been really helpful to know how many days/hours you should wear your retainer and schedule check in time as each other step of the process.

I was thrilled I found Candid. My front teeth were protruding and open, so I wanted to fix that. Now, I can smile again and not worry. It was great.

Candid is scientific and cut and dry. The hardest part about their process was taking pictures of my mouth. After that, it was very simple. The molds were made and sent off. I got a really cool computer program that showed how my teeth looked over time on a slide. It was very predictable, neat and mapped out which was comforting.

I did a bit of research on Candid versus Invisalign. The difference was roughly 3,000 versus 2,000 and and insurance didn't cover it either way. Candid was more affordable and I felt like it was gonna be just as good quality as the other. I had the straitening with the teeth whitening and it went well. It was just as I thought it was going to be. The app was user-friendly too. I'm very happy with Candid. I feel great.

I wanted to fix the appearance of my lower teeth. Candid was affordable compared to Invisalign. I started with them the first of January and most of my treatment was during the quarantine. I was told I was going to get check-ins on the app from someone but that never happened.

I had 16 two-week liners with Candid. Everything I needed, they sent to me and their whitener was great. The timeframe for what I received was perfect. Everything was kosher. I used their product and now I have straight teeth.

I didn't have the time to pop into my dentist's office all the time for check-ups. Being able to do things for my teeth on my own with Candid was nice. Taking my impression was easy and quick. The turnaround to get the kit back was short and everything was straightforward as far as the steps and reminders from their application go. I was super happy with my results. After the fact, my dentist asked me what I did to my teeth as they look great. I'm also happy with the cost considering it was gonna be around $6,000 for Invisalign through my dentist’s office compared to just under 2 grand for Candid.

I had my Candid aligners for seven months which was what I was scheduled for. My teeth got really straightened and I'm happy about that. Their reps were very friendly, supportive and informative. That has helped me continue my business with them. Also, they kept in touch with me. If I needed to order foam, they mailed it out as soon as possible. One would think that I would go to the dental office all the time with Candid but I didn't need to. It was an online thing. They kept their word with me and I like them for it.

I did an application for Candid to call and they called right away. They were very attentive so I went with them. I wanted to fix an overbite and they did a great job. Their product came with a whitener which I put into the aligners that I put in my mouth. It tasted like toothpaste so I had a fresh taste in my mouth. My new smile is awesome.

My overall experience has been good. I went to the Atlanta office for my initial consultation. The overall experience was really good, minus the fact that they will say anything positive (even when inaccurate) in order to get the sale.My a ligners took quite a bit of time to get delivered to me from the initial consult; but once they got there, I was able to start right away.

My Experience with Candid has been amazing, They treated me like family and they kept me updated and gave me everything I needed in a Organize manner, My Teeth are AMAZING and I feel Unforgettable with my new smile.

I had braces when I was in middle school and into high school. HATED them!! The lovely headgear, the rubber bands, the not being able to eat for 3 days after having them tightened....Through the years they drifted and my bite was off again and my front top teeth were overlapping a bit-I was very self-conscious. I researched home orthodontics and settled on CandidCo. My smile looks great!!

After considerable time and energy expended to comply with company instructions --and having to do it all over again- with no refund of the amount they promised was refundable- I gave up. Terrible customer service and not worth the effort.

I have to say, my overall experience with Candid has been positive. It has been a long time coming getting aligners ordered (I did have trouble with the molds at first). Every time I have reached out to the company via email, they have responded & refreshingly, it has been a real person and not a bot. My complaint is that I do wish the website was a little bit more advanced for certain needs. I have not started the aligner process yet (trays are en route) but so far, I would say my experience with Candid has been positive and I would recommend to others.

I am very happy with my Candid purchase. However, 1 of my teeth are still not completely straight. I have been wearing my night time retainer during the day sometimes to try and straighten the last 1 tooth, but I don't think it is working. Also, I think my jaw is sitting weird now. My teeth keep hitting each other when I bite into something. That hurts and then I am afraid that my teeth will crack. Otherwise, all good. My husband is halfway through his candid teeth. His are moving nicely.

I don’t feel that this is personalized very well to tailor my treatment. I was hoping with the dental monitoring, it would keep me in contact with my actual orthodontist, which I am now finding may not be true, as per the notifications that are being supposedly sent by this “orthodontist” seem very general and I have seen the exact word for word, verbatim statements handed out to other people that have been in this treatment. I’m very uneasy and find myself not wanting to reach out to Candid for support, I feel I’m not going to be put in contact with correct people to talk about whatever issues I may or may not be having.

I give 5 stars. I got amazing results from the comfort of my own home. Didn't have to go to a dentist at all. I loved the end result as well. My teeth are much straighter than they were and so white!!

I am very happy with my experience and about the quick replies from my orthodontist. I wish there was an option to chat with my orthodontist upon reviewing the scan instead of going through customer service when I have a question. Or the option to leave a comment along with my scan such as "I notice the aligner won’t set on that one tooth although I use chewies regularly“- that way my concerns could be addressed in his response! Overall super grateful for this remote option and excited for my results!

I received my aligners with a paper in it saying, "Stop. Go to our website for instructions before using your aligners." Then I go to your website and there are NO instructions. It's just a marketing page. It has my treatment plan on the home page but that's it. When I go to FAQ I find something about following a tutorial, but there's no tutorial. Really misleading and poor customer support. If you're going to have a product that is handled almost exclusively online, you need to have a website for users of your product, not just marketing materials. I'm really disappointed; I would not have paid $2000 if I had known this is how you "support" your clients. I just put in the first set of aligners and will take a picture at the end of 2 weeks I guess since there are no other instructions on your website.

The entire process is so efficient and easy! The Candid studio explained very thoroughly what I would be experiencing my whole duration with them. Very modern technology. After the first appointment, everything is virtual which is nice. Definitely Recommend.

I am satisfied with my experience in terms of my teeth. They are whiter and straighter, so that’s awesome. But I am disappointed in the lack of customer service. Throughout my experience, nobody has reached out to me to see if everything is going okay. And for some reason I can no longer log into my dental monitoring app, so I’ve had no monitoring since the first few aligners.

I received my kit at the beginning of February, and lost my father at the end of the month. While I understand and take responsibility for my treatment, I have had a very difficult time getting a hold of anyone to restart after my grieving period has lightened. You updated your app and I have no access. You are paid in full and I am understanding to the challenges that this pandemic has caused. I would appreciate access to the necessary services so I may finish my treatment. Thank you for your time.

I’m in the middle of treatment and I have had a very positive experience thus far. The materials and packaging and instructions are all great quality. I appreciate the fact that an orthodontist checks my progress every ten days and provides comments on my progress. I can hardly wait to see the finished product!

I’m very impressed with this Candid. One thing that’s frustrating. When change to new aligner. It didn’t say how many hours to wear. Such as, first week is 22 hours. Then 2 aligner, didn’t say how many hours. Each aligner to 12 aligner in note, it should tell how many hours. It will be very helpful.

I have had an overall good experience with Candid. My teeth are moving properly and noticeably. My only real concern is that my most recent aligner step has caused a back molar to chip, I am assuming because the aligner was too tight, and is causing that area some discomfort.

I have found this entire process to be easy and worthwhile. My trays arrived right away and I can already see and feel movement in my teeth. The process has been mostly comfortable, and what little discomfort I had with the first set of aligners was tolerable. Since then I have had no pain at all. I'm so glad I chose Candid over the other options.

I found Candid from an ad my friend got on Facebook. At first I was a bit skeptical, but I did some research on the company and found nothing but glowing reviews and credibility. The comparison between Candid and other teeth aligner brands made getting Candid an easy choice. I was drawn by the fact they have real orthodontists and their 24/7 care support. I've never had any problems with the professionals working here, and none of my questions have gone unanswered. Everyone there is very patient and knowledgeable in their craft. They assuaged any concerns that I had, and it is them who ultimately swayed my decision to try Candid for myself. I do not regret this decision and I'm very excited to see my new smile!

My teeth are already look great and the weekly tracking is so simple! My one big complaint- I have tried endlessly to contact my orthodontist! I just have a question and it seems impossible to I think talk with an orthodontist. I think for the money I’m paying I should be able to contact the orthodontist! You guys make that very hard to do!

So far my experience has been very good. Some discomfort with the aligners but not much and bearable. I have noticed progress with my teeth shifting and I get fast responses when I need to ask questions and talk to anyone.

I have been very impressed with Candid from the time I ordered the kit to take impressions of my teeth to now. Customer service has been amazing. All of my questions have been answered and I am very happy that I chose Candid to straighten my teeth.

I appreciate how fast I received my aligner kit, however I do have an issue I'd like to share. I wore my aligners for 22 hours every day for several months, as directed, and my teeth straightened up. However, over the last 4 months since completing the kit, my teeth have begun shifting back out of place. I still wear my aligners at night, but after a few hours with them off, my teeth move and it's a losing battle. I wasn't expecting to have to wear my aligners after having them on for 7 months and for my teeth to shift every day. Not sure if others have experienced this problem.

Candid was excellent in their customer service and the ease of the process. I was very pleased with the speed of my initial assessment and cost estimate. The in person sessions I had were very pleasant and helpful. And my smile was straightened perfectly! Candid does a great job following up to remind me when it’s time to reorder my retainers as well. I’ve already recommended candid to several friends!

I contacted Candid and discussed their teeth straightening process. After sending pictures of my teeth a representative contacted me and advised that they were sure my teeth could be straightened. I paid for the products, sent my dental imprints. I received my 10 weeks of trays and started the process. At the end my teeth were slightly straighter. I contacted them a few weeks later advising I was not happy with the outcome. They basically said they were sorry but I could purchase additional trays. Would not recommend them to anyone.

My experience was fabulous. Candid send what I needed to accomplish my goal of moving my upper teeth into line, thereby stopping constant cavities between them. Easier to keep clean. And my bottom teeth were never straight. Now they are. I'm just about to request a new retainer! Not thrilled with the whitener, though.

So far everything with company has been wonderful. The ordering process is easy and painless. I’m just waiting on my Aligners. Also there is a financing option which is great. I just wish the interest rate was lower though.

Once I needed to get refinements, Candid would make me keep taking pictures when all mine were fine. They also wouldn't answer me for over 2 weeks. They kept beating around the bush and stopped responding to me. I paid 1900$ for still not having straight teeth. So, I am not happy with how they ended the treatment, my teeth are still crooked and I'm not pleased with this service.

Going through the process was easy enough, however once the treatment plan finishes there’s no more assistance or reminders regarding the retainers. I would like to see more follow through at the completion of the plan, especially with the amount of money being spent. Additionally, I was expecting more change/improvement at the completion but I honestly don’t see much. Given the chance to do this again, I don’t think I would.

The results of my treatment were incredibly accurate. Although there was some pain in the beginning as expected, by the end of this treatment, my teeth look amazing, are incredibly clean, and I am now used to managing the retainers. Thank you Candid for fixing my smile.

I was pleased with the candid system. My bottom teeth are still slightly crooked, but I can live with that. Candid never really did any follow up on my progress during treatment. I thought they would ask for progress pictures, but they did not. My retainers were delivered promptly. Since then, I have order another set of retainers and those were delivered promptly too. I would recommend Candid.

The treatment got delayed and I am very unhappy about that. The aligners that I got in the first place was not fitting properly, then I reached out to Candid and told them about the fitting issue and they told me that I needed to get new aligners. I went to the NYC for that and did the scan. They told me that I needed to wear the same last aligners until I get the new treatment plan. And guess what, I will have to wait another 5 weeks to get the new treatment plan. It's a waste of time. This should have been corrected in the first place. I wasted my time. I am very unhappy about this. I should've picked another company. I'm disappointed with Candid. I thought Candid was more professional than the others.

I’m not satisfied with the outcome of my teeth as well as the inability to really get ahold of anyone to discuss this matter on the phone. If someone is able to reach out to me either through email or phone call it would be greatly appreciated. I apologize for not having my order number. I hope you are able to find it with my phone number. Jim **

This is in regard to irreparable tissue damage to my gum line that could have been avoided had the proper steps been followed by Candid. Had an actual orthodontist reviewed my weekly scans; had a human being reviewed my scans, they would have known that something was wrong. Meanwhile I just kept getting the same feedback on my app.

I went for my initial scan at the end of last November and started my treatment plan January 4th. Around step 14, something wasn't right with my bottom teeth not moving, and the aligners bent. I had to get refinements but because of Covid the local office closed. So I had to send in impressions and even had to get another kit and a virtual meeting to make sure I did them right. Got my refinements at the beginning of October with 6 more steps to get me where I need to be. With the obstacles with covid, I am still very happy with the process. I recommend Candid to everyone really when they ask.

I was in treatment from November 2019-July 2020. My main reason for getting the aligners is still an issue for me & I refuse to pay for more aligners, which I’m sure would be required for more treatment.

Updated on 03/12/2021: Everything went as planned. My teeth are the way I wanted them to be.

My teeth look better than before but they are still crooked. Now when I'm done with aligner every night before bed I have to wear aligner and it hurts. Also my teeth are very sensitive now. It’s possible get some money back? I pay so much money and I'm not very satisfied. Thanks.

I purchased aligners through Candid and receive them, went through the treatment and my teeth are much straighter and look better now. I also purchased a replacement retainer and while the first one didn't ship -- when I reached out to them, they refunded my money. I did have to place a follow-up order so that was a little annoying.

The price is the most enticing, compared to some of the other aligner options. I had to do my initial imprint 3 times before the optometrist could get a good mold. No cost to me, that was great. The equipment given was great, however the explanation of the process, how to use the equipment and get good results were not as transparent and I had to look up info on my own. The last step is your retainer and USE THE GUMMIES. They are crucial to good results.

The treatment was completed on time as originally scheduled. The only criticism I have has to do with communication. It seemed that the doctor's comments after viewing my photos were boilerplate sometimes and did not address issues that needed addressing until the end.

When I went to the Candid office for the mold/prints and signed up for the aligners I was told I’d have straight teeth and the smile I had always hoped for. I took the chance & financed and made the purchase. I got my kit and wore my aligners and followed all the instructions. I noticed some mild changes but after completing my treatment, my teeth are not straight which is disappointing. I’ll be visiting my dentist soon and be referred to an orthodontist to get fitted for regular braces. I feel like I just wasted money and I’m still paying for something that was not effective.

I was very happy with Candid until the very end. No one reached out to discuss the end of treatment plan. Had I not been proactive about my follow-up aligners, I would have ended my 17 trays on my own, with no guidance about wearing my aligners at night, etc. Now that I'm getting ready to start my second set of trays, there has been very little communication. They originally told me 4 trays, why am I being shown a video with 8 or so sets of trays? I emailed about that, and no one emailed me back. Additionally, I was sent another set of putty, but what was wrong with my first one? The lack of communication is so frustrating!! And there's no instructions for the putty either! I had to call and he told me to look up Youtube. Thanks for the help.

My end result wasn’t exactly how I wanted. I tried to find a solution in like June/July, but with Covid I couldn’t get it resolved. I feel like my teeth need a little more help, but I can’t get good photos on my own. Can I go into Candid, yet?

I would like to speak to a representative via phone from Candid to discuss my treatment plan. I feel completely stuck talking to support specialist via the candid chat, and feel that my questions are not being answered appropriately or respectfully. It may be a miscommunication via chat (I hope) and would like to clear things up with a real person.

I did not have my one front tooth straightened as desired after 10 retainers. It was also hard to reach the orthodontist. It felt like the feedback was automated and not a real person. After my final adjustment the app said it was time to move onto another retainer. There was no conclusive wrap-up and the app said to keep going.

I had a great experience from beginning to end with Candid. Amazing customer service with quick responses to questions and concerns. Very easy process. I completed the program a little over a year ago, and still wear my retainers nightly and haven't had any issues. Love my smile!

Candid co was great for me because it allowed me to pay monthly with Affirm and straightened my teeth in 7 months all before my wedding! Perfect timing! Very happy with my decision of choosing Candid.

Hello, I have attempted to contact a few times and have been unsuccessful in finding out who can answer the issue. I believe that my process ended one step too soon. My scans do look like what they plan was for, but I am hoping to get one more step. My teeth seem as though they are almost perfectly straight but not quite there yet. I am happy with services all the way up until trying to contact for further treatment.

I started treatment in January 2020. I have now completed my treatment. I used remote monitoring and that worked out wonderfully in this pandemic time. I was able to reach out to the orthodontist via email for any questions. Have recommended to a few friends.

Since 1st signing up for a in-store scan to receiving my 16 step kit, it's all been a breeze. Staff in store and on the customer service line have been awesome and more than helpful. I am currently working on refinements and I'm sure this process will be just as smooth.

I loved my Candid aligners. My teeth look great, it was way cheaper than an ortho and the process was super easy! The only reason I didn’t give it a five star review is because of the discomfort occasionally on the aligners. They would cut into my gums from not being smoothed out. Other than that, they were great!

I was left with an open bite after completing treatment. Customer service was all but absent throughout the process, not responding to calls, emails, and social media. Ultimately, I received a refund, but future treatment will cost more than I paid for Candid.

I chose Candid because it was the most cost-effective option for me when it came to invisible aligners. I can’t say how thankful I am to Candid’s wonderful support staff. They worked with me over several months to ensure that I was getting the best support possible on my candid journey. I went through 12 months of treatment and 4 months of refinement. So happy with my beautiful smile, all thanks to Candid!

I liked that I was able to straighten my teeth without having to make appointments and take time off of work. The process was easy to follow and the end result is not perfect, but pretty close. I still have a small gap that the aligners did not close all the way, but I didn't want to bother with the refinement process, which I had heard from the Facebook page is difficult. Worth the money to me, as while my teeth are not perfect, it was significantly cheaper than going to the orthodontist.

Upon completion of the initial 6 month treatment on my teeth, one of my bottom teeth is still crowded in and crooked. I immediately contacted Candid. Months later I asked Candid if I could get it corrected at which time they told me I’d have to pay an additional $700. This is not fair practice. They should correct my tooth that is still crooked especially since I signed up to have straight teeth and told them about it at the end of my treatment.

Very dissatisfied with this product. I've done all 12 steps and my teeth have not moved at all. Been using Candid for 6 months and no progress. I want a full refund. I don't want to pay thousands of dollars when this product doesn't work.

Candid crushed my expectations. The customer service was the best I've ever had. They always responded super quick and were very comforting. The aligners worked even better than I thought, and I could always contact customer service if I had a question. I'm glad they use real orthodontists, they put the customer before growth at all costs.

Hi, This is a follow-up. I had spoken with a rep in May or June. He was very understanding that I could not go through the first set of aligners since I had a gash on my tongue. It was very difficult to get a solution and I had to abandon the process after a failed second attempt with a cut yet again in my tongue. No amount of filing it reduced the sharpness. The rep has said he would have a free teeth alignment analysis done and send a free set based on the new analysis. Awaiting your follow-up to the new approach.

At first I thought Candid was great because their packaging and interface are so cool and user-friendly. But by the time I got to the last step of treatment, my bite was misaligned. My back teeth weren't touching and I wasn't able to chew on my back teeth and I had terrible headaches. When I reached out to Candid about this they were very slow to respond. After spending hours per week via iChat b/c I couldn't get them on the phone, and after 5 weeks of waiting for them to ship me an impressions kit (because the stores were closed due to Covid) I finally had a new impression kit to take new molds of my teeth for reassessment.

Went through the whole process, maybe 14-15 sets of retainers. My teeth was not straight yet, so I contacted you and sent photos of my teeth. And I have not received my 2nd set. It’s been months since I’ve heard anything.

I am very pleased with the Candid system. I have finished my treatment but during a recent dental visit I was told that the enamel on the front and back of several of my top teeth is almost gone. I now have on temporary caps and will get the permanent caps in about 2 weeks. I called Candid customer service and they were wonderful to advise me to contact them once I get my permanent caps and then we will proceed with the retainer process. Until then I will continue to wear my bottom aligner from my last set.

Getting clear aligners through Candid was the best decision I’ve ever made. They made the process so simple and walked me through everything. Once the aligners were sent to my house they continued to check on my progress and would make sure all my questions were answered. I thought for many years that correcting my smile would be too expensive for me but Candid made it affordable and even offers a payment plan program. Since I’ve ended my treatment all I do is smile now I’m extremely happy with the results and I love telling others about my experience when they ask about my smile transformation! 10/10 recommend!!!

The aligners did straighten my teeth but didn't straighten all of them. Once I got to the end where I only had to wear the retainers overnight, my teeth shifted during the day and it hurt to put the retainers in every night. I like what they did straighten but they don't stay put.

It feels too early to tell if I will be happy with the product since I haven’t received the trays yet so I can only comment on my experience in the office and paying. I’m disappointed because I was told that the whitening kit was included in the price but then when I received the bill via email later that day I saw the whitening kit is over $200. I have very white teeth and do not need to use the whitening kit, I most definitely would not have chosen to spend so much money if I knew I had a choice. Being a teacher every penny counts and this was already a large financial commitment for me. I just thought this was very poor communication at the time of purchase.

The process to receive the retainers was a very simple process. My complaint is that despite wearing my retainers at all hours expect to eat, I still have minor spacing issues on both my top and bottom teeth after the last step. I have continued wearing my last retainer during the days and at night, but despite that there is still noticeable crowding. The customer service for Candid is great though and extremely helpful.

My experience with Candid has been great so far. Anyone I've had contact with has been kind and professional. They are willing to work with you for your benefit. Overall very pleased with this company.

First off, I was amazed at the friendliness and efficiency of the Candid staff on Newbury Street in downtown Boston. The whole experience beyond that was all so easy and effective that I have really no complaints. Even the payment (6 installments, no interest) was easy. I'd highly recommend Candid.

I was delighted with the customer service, how easy it was to use your product, and the price of it was affordable. However, I only wish I had a few more steps for my teeth, since they are not fully straightened out. I don’t know if you do that to make sure the teeth fit in the mouth or it just wasn't recommend for my program.

I had an overall good experience with Candid. The set up was super quick and easy at their studio. I would say that I took off one star because I still have one bottom tooth that is not fully straight even after the 6+ months of my aligner plan. The whitening/cleaning foam also caused my teeth to get very sensitive so I had to stop using.

I have been impressed with the alignment of my top teeth but have been having issues with my bottom teeth. The aligners have been shifting a single tooth out of place and twisting it at a slight angle. On my 3rd series of aligners, I was given the DM equipment and was hoping that with the careful watch of an Orthodontist, the process would be successful. I was wrong. The tooth is still out of place and the last series of aligners didn't help. I am about to do my 4th impressions for Candid which is slightly annoying. I personally cannot recommend Candid to anyone.

I had braces twice growing up. I made the worst mistake in not using my retainers. As I grew older my teeth shifted significantly. I had hoped to fix it before my wedding but got sidetracked. Once the world paused for CV in 2020, I was taking many meetings from home - constantly looking at myself on Zoom. I was now faced with my crooked smile daily for hours on end - I wanted something quick and convenient. I got that with Candid - and at an affordable rate. My treatment was quick and I am so happy I decided to do this - I have my smile back!

Candid became my confidence booster, I am so happy & feel fulfilled inside which reflects on my face with my new beautiful smile. These aligners are unlike ugly braces & they don't cost a fortune as well. I would definitely refer to anyone who needs treatment. Thanks Candid! Your service has been super "CANDID ".

I really enjoyed working with everyone on the team on Candid. They were all easy and understanding to work with. But the product is did not work well for me. My upper teeth are good but a lower tooth is now loose. I feel like it was a waste of money for me. But I hold nothing against the company.

I had wanted to fix my teeth for many years. I had braces when I was a child and I lost my retainers and couldn't get replacements in time so my teeth shifted back to pre-braces. I was devastated. I had wanted to fix my teeth but didn't have money for the top of the line invisible liners and didn't want to go through using braces again. Then I found Candid. It was much cheaper and such a easy process to get started and begin treatment. I didn't even have to leave my house. Their staff was always quick to answer questions or needs and my teeth look amazing. Would recommend to anyone who wants to fix their teeth and have to my friends and family as well.

I'm very satisfied with my experience with Candid. They were helpful when I needed help, and I got my teeth straightened for a good price. If I had to go back and do it all over again, I'd make the same decision.

I have had an awful experience with even worse customer service. No one has helped me when I said things were going wrong with my aligners and how I needed a new impression kit sent to me. Very unhappy. Zero stars. Save your money.

Very professional service, showing true concern about solving my problem. The service has been like this since the very first time and, 2 years later I'm very happy that remains the same way. I totally recommend Candid!

I was happy with the aligners. I had a problem with a few toward the end getting them to go in on my teeth. If I had not worked as a dental assistant I might not have gotten them in and knew how to trim off the parts that were hurting. I have been using the last set as a retainer but what happens if something happens to them, just wondering. Thank you for helping me get straighter teeth!

I’ve expressed concerns about my bite and being dissatisfied with my results. My upper front teeth are still crooked and grinding against my lower teeth resulting in a chipped tooth and loss of teeth due to grinding. My bite is not positioned correctly. I’ve sent multiple photos and emails with no response. I’ve spent over $2500 on Candid and to say that I’m disappointed is an understatement. My dentist has recommended Getting braces to correct my bite to prevent my teeth from grinding and chipping. I’m very disappointed with my teeth appearance.

Overall very happy with the results. Teeth are looking great and straight, super easy to do. Everything was going super well, loved the customer care, but one day one of my teeth starting experiencing sensitivity, changing color, and was extremely painful. Tried to reach Candid, didn't get anything back. Good results, but I would be slightly wary about.