Candid Reviews

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About Candid

As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and is no longer associated with this profile. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.

Visit www.candidpro.com
Pros
  • Six-month average treatment time
  • In-network with several insurers
  • Remote check-ins
Cons
  • Not available in all states
  • Only available through dental providers

Candid Reviews

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    How do I know I can trust these reviews about Candid?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 30 - 60
    Verified purchase
    CoveragePriceMaintenance

    Reviewed July 21, 2022

    I wanted to fix my teeth but it’s just too expensive. So I did shop around to see what worked for me and came across Candid. I’m happy to say I made a wise choice. I love the results. I can actually smile without being embarrassed of my teeth love the results and it’s only been a couple months.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 16, 2022

    I originally subscribed to the Candid service, but upon my dentist’s suggestions I had to postpone my treatment until I had certain dental work done. Candid’s customer service was very helpful in the matter and put my account on pause so I may have my work done. Once I started my aligners it’s been smooth sailing since. Can’t wait to see my best smile once I’m done!

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    Verified purchase
    PriceStaff

    Reviewed July 16, 2022

    I have struggled my whole life with my confidence in my teeth and never thought I would be able to afford any sort of orthodontics. I then started researching for fun one night and came across Candid. They sent me out my impression molds and I got them within the week! They had extremely helpful videos to walk me through how to do it on my own and took no time to reach out to me after receiving them to give me my treatment plan and cost. Through Candid I was able to achieve my perfect smile in time for my wedding and actually be able to afford them! Knowing that you have a real orthodontic specialist on the other end of your treatment is something that made me pull the trigger. I definitely recommend everyone who is searching for a company to do Remote orthodontics with I 100% wholeheartedly recommend Candid.

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    Verified purchase
    Customer ServiceBilling

    Reviewed July 15, 2022

    Need to make it easier to change payment methods. I have had trouble doing so. When I switched banks. I do not want this to affect my credit. So I think it should be easier to change payment methods and personal information like if you have to get a new phone number.

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    Verified purchase
    Punctuality & Speed

    Reviewed July 14, 2022

    So I am at step 10 with Candid. I have 6 more steps left. I will say it has been a journey but a fun and slightly painful one. I’ve received many compliments on my teeth especially how white they look, I can see and feel the small changes. I just can’t wait to see the final look. I’m so excited, thank you candid for making me confident in my smile.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 7, 2022

    The process from the very beginning has been super easy. They have everything set up to help you be successful in this journey towards straight teeth! The aligner fit wonderfully, the designers did a phenomenal job projecting progress. I can’t wait till the final aligned and I have the smile I have always wanted!

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    Verified purchase

    Reviewed July 1, 2022

    I’m halfway through my treatment. I’m so glad that I went for it and ordered my aligners! My teeth weren’t too bad because I’d worn braces as a kid, but they protruded outward and I hated to see that in profile pictures. That part is for the most part fixed already! The rest of the treatment is to finish straightening out my teeth. Each new aligner makes your teeth sore for about a day then it’s fine. Highly recommend!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 1, 2022

    My teeth are becoming straighter with each day that passes. Family and friends have seen the difference. The Candid team has replied back to my concerns in minutes. I love the layout of my treatment and how I can see my progress from Day One. Let alone my oral care has improved greatly since I've started. I didn't realize I was slacking so much. So far I'm very happy I went with Candid and invested my time and money into myself.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 1, 2022

    I am halfway through my treatment currently, and I could not be more pleased. Everything has been seamless. The trays are made extremely well with no altering needed. My online Orthodontist is extremely quick at responding to my 2 week scans. I am loving the results and can’t wait to see my final results!

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    Verified purchase
    Punctuality & Speed

    Reviewed June 26, 2022

    Great to work with, very easy and convenient. I love the results I'm seeing already and I am only half way through! I am so glad I made this decision and only wish I would have done it sooner! Can't wait to see my final results. THANK YOU Candid!!!

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    Verified purchase
    Punctuality & Speed

    Reviewed June 23, 2022

    Candid allows you to track your results through a video. And I can see my front gap closing, that's what I really wanted. The process is so easy and smooth. I am truly happy with my results so far. I can not wait to see my teeth in the end.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 21, 2022

    I’m so glad I did this. I’m halfway through my program and I have noticed an improvement in my bite. The process has been easy and smooth. Anytime I’ve had any issues, they’ve all been quickly resolved. My only complaint is some of the aligners have kind of sharp edges and have left small sores on my tongue but after wearing the aligner for a while you just learn where those edges are and avoid them.

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    Verified purchase
    Staff

    Reviewed June 20, 2022

    I am on set 5 of 8 and so far my experience has been very good. Before I decided to go with Candid Co. I was able to speak with a representative who was very knowledgeable and helpful in describing the process and how things would work. My aligners arrived sooner than I expected. The instructions videos were very helpful. The scans are simple and I have received feedback in the afternoon of the day that I submitted the scans. I would Like to see more details in the review comments. Overall my experience has been very good.

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    Verified purchase
    Price

    Reviewed June 20, 2022

    The treatment is working very well so far. I’m very satisfied. My teeth look much better than before. Sometimes I feel pain, but it’s worth it. It’s easy to follow the treatment without having to go to the dentist every two weeks.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 20, 2022

    I was nervous at first because I’ve never had braces or clear aligners. It’s been so easy! Very minimal pain and discomfort. I’m 3 steps away from being done, and it’s truly been a breeze. I would definitely recommend to anyone who wants a faster treatment with great results. The Candid care team is also wonderful. Very response and kind.

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    Verified purchase
    Staff

    Reviewed June 20, 2022

    I'm getting the results I wanted! I also have 24/7 assistance for anything I could ever need. I don't even have to go anywhere when I need to move up a stage, just send in my picture scans and it's that easy. I also really appreciate the fact that Candid uses its profits to help children in other countries with cleft palates. We all can have a better smile!

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    Verified purchase

    Reviewed June 20, 2022

    I love my experience with these aligners. I could start to see a difference after a few weeks. The whiten foam is an added bonus. Straighter and whiter teeth? Yes please! I would recommend Candid to anyone looking for an aligners bases treatment.

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    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed June 20, 2022

    The treatment has been so quick and easy to use on any schedule since it's completely online. I work an overnight shift and this has been so simple from the molds to the treatment and even the financing. The feedback provided from the doctor is appreciated as well.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 11, 2022

    Candid has been exactly what I was looking for. Being able to do everything remotely has made this process seamless. Everything is explained step-by-step and very clearly. Whenever I had a question, the response team was prompt in responding. I can’t say enough good things about my experience so far. I would highly recommend it to others!

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    Verified purchase

    Reviewed June 3, 2022

    I like the convenience of this program. It is a time-saver for me. If I had to go to an orthodontist's office, I would have to travel an hour each way. I can see the progress so the program really works.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 1, 2022

    Candid is very personable and quick to help you with any questions and concerns. I am very happy with the aligners and the process I have made with my teeth. My ugly smile is becoming beautiful! I can not wait to see the finish results.

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    Verified purchase
    Staff

    Reviewed June 1, 2022

    This has been a great experience. Candid Co have been very kind and professional. If my children were young I would use these instead of braces. I'm very pleased with the Candid Co company as a whole. I definitely will recommend Candid Co to my friends and family,

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    Verified purchase

    Reviewed June 1, 2022

    I’m just a little more than halfway through with my Candid treatment & my teeth are really starting to look straight & they’ve become whiter in the process using the whitening foam! I would highly recommend this company - it’s been such an easy process & I'm loving the outcome!

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    Verified purchase

    Reviewed June 1, 2022

    I love that I can do this on my own. That I have the flexibility of doing everything from my home. I can tell my teeth are truly shifting and going the way I have always dreamed of. I have had so many people compliment my smile and ask what I use. I always tell them gladly, Candid!

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    Verified purchase
    Sales & MarketingPriceOnline & AppStaffEase of Use

    Reviewed June 1, 2022

    My experience with Candid has been really great. I’m halfway through my treatment. Thus far, I’ve seen solid progress. The app has been user friendly and like the results. Going this route has been much cheaper than Invisalign and the tech behind the scans is quite cool.

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    Verified purchase

    Reviewed June 1, 2022

    Love the process and so simple and love not having to visit a dentist's office. I’m impressed this can be done completely from home. A real dentist looks at each scan and your progress. Wouldn’t hesitate to recommend to family or friends. I feel I made the right choice in choosing Candid over the other at home treatments.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 1, 2022

    Easy and convenient to use. Love that I can change aligners in the comfort of my home and not have to make trips to an office every two weeks. I am a busy mom and full time principal. My hours are long and schedule is always busy. I like the idea of changing my aligners and submitting pictures when it is convenient for me.

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    Verified purchase
    Maintenance

    Reviewed June 1, 2022

    The whole process has been super easy. I can already tell a HUGE difference in my smile. I love it so much that my daughter is using Candid now, to fix what her braces didn’t. The company is super easy to work with, they actually have people to talk to when needed.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed June 1, 2022

    I love Candid. It has been very fast and easy to use! The customer service is great. The CandidApp is really helpful and neat! It goes by so much faster than you think it would. And it even whitens your teeth in the process.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed May 31, 2022

    Have been using aligners for over 14 weeks now and couldn’t be happier. The whitening happening during makes things even better-can’t wait to see when they're final! Candid has made this process incredibly easy! The price was better than anyone else and the added whitening process was incredibly easy to us.

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    Candid Company Information

    Company Name:
    Candid
    Website:
    www.candidpro.com