Candid Reviews

As soon as they get paid, they stop caring. I did 10 months of alignments and my teeth were not fixed, so I had to PAY AN EXTRA $400 for refinements. After 5 months of refinements my teeth were STILL not fixed, and when I told them I needed another set of refinements they said I was "not eligible," and offered no alternate solutions. In the end, I ended up paying $2400 and my teeth are still not fixed. Customer service is absolutely terrible, their files are all messed up and they can't keep track of your case, and you'll end up throwing your money away. DO NOT USE CANDID!!!!

Hello fellow Candid patients, I am collecting stories and contact information for those experiencing problems with their treatment to review as a basis for legal action. I have personally experienced a lot of discomfort, pain, and distress throughout my treatment, including development of a jaw disorder. I have seen a lot of negative reviews and imagine there are many others who feel they did not receive the service and care that was promised. If you are like me and have suffered multiple treatment plan refinements, constant cuts inside your mouth, jaw pain, loss of sleep, and hours spent calling the Candid support line, then please contact me in private via ** (remove the spaces).

I’ve been wanting to fix my smile for so long, I inquired about braces and the tag on those blew me straight out the door. I saw an advertisement on Instagram…Instagram! So I didn’t think it was real! I gave it a chance and within 6 short months and more than $1500 saving using them, my teeth are where I want them to be. The only downfall is I had a lisps with them on lol!

Being able to do scans at home has been extremely convenient. The fact I can do them in the comfort of my own home made me want to try Candid even more. My teeth have shifted immensely during treatment and I couldn’t be happier. I am currently on step 6 of 10 and already see so much progress.

I spent 2 hours today trying AGAIN to get my box sent to the correct address after they told me Sept 19 it was still being sent to my old address that I left 9 months ago and told them new address! So now I am again held hostage on the phone to get a human being. They assure me (again) that my box will be sent and it should arrive in 1-2 weeks. I guess we will see. Beyond frustrated. I feel I should send them a bill for all of my time wasted on the phone.

There is very little support and no ability to actually speak to an orthodontist. All responses on the scans you self take are canned and there is no one to discuss with beyond a chat bot. My treatment continues to be delayed because the trays don't fit correctly and a few teeth aren't moving. Ultimately, after wearing same trays for 3-4 weeks (that I should be wearing for 2) they tell me to move on, despite no movement in the same teeth that caused the delay. This means my treatment plan is going to be months longer than anticipated for no real reason. When I asked if I could opt to move forward and just live with the teeth that aren't moving they said I can but then if anything goes wrong they're not responsible and I'll have to pay more for any fixes.

My progress is through the roof. Very pleased. I’ve really enjoyed having my teeth straightened after 70 years. I will recommend Candid to anyone who will listen to me speak. I could go on and on and on and on about how pleased I am.

Candid is so easy, from start to finish. I love the online option and not having to physically go into an orthodontist’s office! I also love the support that you can get anytime. My whitening foam arrived broken and everything spilled and they replaced it for free and came with it a day or two.

Candid has been wonderful so far. I’ve been a terrible patient w my busy busy life. I’m late on my scans. I forget to put my retainers in sometimes Yet I’m still seeing good results and I’m only halfway through. So if I can do this anyone can and have straight teeth. I can’t wait till the end. I will have my beautiful straight smile. Yay!!!

I’m very impressed with the results I’m seeing so far and the ease of the whole process. I’m on set 10 out of 15 and in the home stretch! Haven’t had any problems utilizing the app for my biweekly scans and everything has been right on schedule. Would recommend!

This aligners have excellent customer service, dentist and perfect price for my budget. I see and feel a difference of my teeth. I feel better when bite and whitening foam is very cool. You feel clean plus put your teeth white. Thanks Candid.

I am completely satisfied with the progress I have made thus far. My smile has improved considerably! The process is easy with a user-friendly app and wonderful customer service whenever there is a question or concern. I have already recommended this service to my friend and will continue to do so!!

It’s been an easy process. So simple and always having help if I need it at any time! Before Candid I was so insecure to smile. I was embarrassed how my teeth looked. Now I can smile big and loving the confidence Candid has brought to me!!

I only wish I had started Candid sooner. I saw results from my very first aligner. I’m very pleased with the difference I see today. I didn’t experience any complications or risks. Their system is so user friendly too, even for a tech deficient person like myself. Do it! You won’t regret it!

I have hated my smile for as long as I can remember. I’m only 1/2 way through my treatment, but I am amazed at the change in just this amount of time. I am so much more confident about my smile! I am 49 years old, and Candid was my 50th birthday gift to myself. If you’re on the fence, just do it! You’ll be so glad that you did!

I wanted to fix my teeth but it’s just too expensive. So I did shop around to see what worked for me and came across Candid. I’m happy to say I made a wise choice. I love the results. I can actually smile without being embarrassed of my teeth love the results and it’s only been a couple months.

I originally subscribed to the Candid service, but upon my dentist’s suggestions I had to postpone my treatment until I had certain dental work done. Candid’s customer service was very helpful in the matter and put my account on pause so I may have my work done. Once I started my aligners it’s been smooth sailing since. Can’t wait to see my best smile once I’m done!

I have struggled my whole life with my confidence in my teeth and never thought I would be able to afford any sort of orthodontics. I then started researching for fun one night and came across Candid. They sent me out my impression molds and I got them within the week! They had extremely helpful videos to walk me through how to do it on my own and took no time to reach out to me after receiving them to give me my treatment plan and cost. Through Candid I was able to achieve my perfect smile in time for my wedding and actually be able to afford them! Knowing that you have a real orthodontic specialist on the other end of your treatment is something that made me pull the trigger. I definitely recommend everyone who is searching for a company to do Remote orthodontics with I 100% wholeheartedly recommend Candid.

Need to make it easier to change payment methods. I have had trouble doing so. When I switched banks. I do not want this to affect my credit. So I think it should be easier to change payment methods and personal information like if you have to get a new phone number.

So I am at step 10 with Candid. I have 6 more steps left. I will say it has been a journey but a fun and slightly painful one. I’ve received many compliments on my teeth especially how white they look, I can see and feel the small changes. I just can’t wait to see the final look. I’m so excited, thank you candid for making me confident in my smile.

The process from the very beginning has been super easy. They have everything set up to help you be successful in this journey towards straight teeth! The aligner fit wonderfully, the designers did a phenomenal job projecting progress. I can’t wait till the final aligned and I have the smile I have always wanted!

I’m halfway through my treatment. I’m so glad that I went for it and ordered my aligners! My teeth weren’t too bad because I’d worn braces as a kid, but they protruded outward and I hated to see that in profile pictures. That part is for the most part fixed already! The rest of the treatment is to finish straightening out my teeth. Each new aligner makes your teeth sore for about a day then it’s fine. Highly recommend!

My teeth are becoming straighter with each day that passes. Family and friends have seen the difference. The Candid team has replied back to my concerns in minutes. I love the layout of my treatment and how I can see my progress from Day One. Let alone my oral care has improved greatly since I've started. I didn't realize I was slacking so much. So far I'm very happy I went with Candid and invested my time and money into myself.

I am halfway through my treatment currently, and I could not be more pleased. Everything has been seamless. The trays are made extremely well with no altering needed. My online Orthodontist is extremely quick at responding to my 2 week scans. I am loving the results and can’t wait to see my final results!

Great to work with, very easy and convenient. I love the results I'm seeing already and I am only half way through! I am so glad I made this decision and only wish I would have done it sooner! Can't wait to see my final results. THANK YOU Candid!!!

Candid allows you to track your results through a video. And I can see my front gap closing, that's what I really wanted. The process is so easy and smooth. I am truly happy with my results so far. I can not wait to see my teeth in the end.

I’m so glad I did this. I’m halfway through my program and I have noticed an improvement in my bite. The process has been easy and smooth. Anytime I’ve had any issues, they’ve all been quickly resolved. My only complaint is some of the aligners have kind of sharp edges and have left small sores on my tongue but after wearing the aligner for a while you just learn where those edges are and avoid them.

I am on set 5 of 8 and so far my experience has been very good. Before I decided to go with Candid Co. I was able to speak with a representative who was very knowledgeable and helpful in describing the process and how things would work. My aligners arrived sooner than I expected. The instructions videos were very helpful. The scans are simple and I have received feedback in the afternoon of the day that I submitted the scans. I would Like to see more details in the review comments. Overall my experience has been very good.

The treatment is working very well so far. I’m very satisfied. My teeth look much better than before. Sometimes I feel pain, but it’s worth it. It’s easy to follow the treatment without having to go to the dentist every two weeks.

I was nervous at first because I’ve never had braces or clear aligners. It’s been so easy! Very minimal pain and discomfort. I’m 3 steps away from being done, and it’s truly been a breeze. I would definitely recommend to anyone who wants a faster treatment with great results. The Candid care team is also wonderful. Very response and kind.