Byte Reviews
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About Byte
Byte makes clear plastic aligners to help customers straighten their teeth with no office visits. Certified dentists and orthodontists design treatment plans and monitor progress remotely. Byte offers financing options with 100% approval. You can order an impression kit risk-free; if you aren’t a good candidate, Byte refunds the price.
- Short treatment plans
- 100% approval for financing
- Lifetime guarantee
- Not everyone is a candidate
Byte Reviews
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- 4,943,548 reviews on ConsumerAffairs are verified.
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- 4,943,548 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 15, 2021
The process has been so clear, simple and quick! I’m so excited at the progress my teeth and smile has made in such a short amount of time!!! I’ve recommended to a ton of my friends and told them to try too! Thank you Byte!
Hi Emily, thank you for the awesome review. We appreciate you telling your friends and family about us! We want to see all this progress you are talking about so be sure to share some before and after photos with our team :) From start to finish we do what we can to provide the best experience. Our customer care team is standing by for support if you ever have any questions!
Reviewed June 15, 2021
My teeth have always been such a big insecurity of mine for the longest time. I have noticed a change and my teeth are shifting in the right way and I feel so much more confident!! I would recommend Byte to everyone.
Hey Satpreet! Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. So do not hesitate to reach out to us at support@byteme.com with any questions or concerns you may have. We can't wait to see your final smile! Welcome to the Byte fam ????
Reviewed June 15, 2021
I have been on my 15th week of aligners for about 2 months now. Haven’t gotten my second set of aligners. Everyone is nice. I’m just frustrated. When emailing the support team, it takes a phone call from me to get a response from them.
Hi Chris- thank you for taking the time to share this feedback with our team. We understand that it can be frustrating when your treatment does not progress as you expected. When customer's treatment plans extend past 15 weeks we only send the first 15 weeks to ensure that everything is on track before proceeding. We promised you and an amazing smile and making sure to check in at that time is hugely important to ensure we can get you there! We hear you- any extension of your treatment time is extremely frustrating and we want to make sure we get you back on track as soon as possible! Our team is here to support you and is committed to getting you a final smile that you love. We are here to provide solutions that work and help us get to the goal of that great new smile :) We are always just a message away at support@byteme.com and you can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.
Reviewed June 15, 2021
Very impressed so far. Initial ramp up and impressions process was smooth and customer support pretty responsive. Did not fully succeed with what I wanted at first so now they are sending me more trays, free of charge as they had promised.
Hey Nicolas! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. These new aligners bring you one step closer to your final smile. We promised you an amazing smile and we cannot wait to see your final results. We are here to support you to that final step, so don't hesitate to reach out! :)
Reviewed June 15, 2021
They sent me the wrong aligners and fixed the problem for me! Didn't charge extra. The next set fit perfectly! I am super pleased with how easy the whole process was, and how inexpensive everything is. Would definitely recommend to friends and/or family.
Hi Tara, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are sorry to hear you had some issues with your original aligners but we are so happy our team was able to get it sorted out quickly and that we got you right back on track. We are so excited to see your final results! :)
Reviewed June 15, 2021
Since day 1 Byte has been really AMAZING & FAST; their support service has been excellent & the aligners WORK!!!! ALL my friends, audience & family members are SURPRISED on how FAST this treatment is working for me... You can follow my journey on IG: @aquarehla on my Highlights is one named BYTE. :) Here I attached #1 After & #2 Before photos. "Antes" is before in Spanish!
Wow, that is so awesome to hear Melody! We are so excited about the progress you have already made and cannot wait to see your final smile. Thank you so much for sharing your journey with your community and us on Instagram- we cannot wait to watch all your progress every week. Do not hesitate to reach out with any questions you may have! Thanks for the great review :)
Reviewed June 15, 2021
I am a month and a half into my treatment and am seeing a difference!! I am using the nighttime treatment which has been so much more convenient and worth it for me. I’m excited to see the end results. :D
Yes Aylin! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!
Reviewed June 15, 2021
So far so good. Super easy to work with and enjoying the process so far. I’m excited to see the end results already. I have definitely been telling all my friends to try them out. Glad I got to experience this.
Hi Edward, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile!
Reviewed June 15, 2021
I'm very happy with the progress of my aligners. I can see the progress and have continued to be in touch with their customers service and respond very quickly and kindly. Setting everything up was quick and easy. Best company I found for invisible aligners.
Hi Madison! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.
Reviewed June 15, 2021
Let’s start with the customer service! I’ve had such an easy time getting all set up with my treatment plan and everybody has been so nice! As far as quality, I’ve been seeing results! Only halfway through my treatment! I’m so excited to see what’s more to come! Thanks Byte!
Yay Mycalah! We are so happy to hear about your awesome experience with Byte. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!
Reviewed June 15, 2021
My teeth already look straighter and whiter after almost 2 months! Each time that you put the new week's aligners in they feel tight but that goes away after a few days. It's going to be worth it and it is way cheaper than braces!
We are so happy for you and your brand new whiter and brighter smile ???? Our support team is always here to answer any questions, hype you up, and support you throughout your smile transformation. We are just a message away, so don't hesitate to reach out. Happy to have you in our Byte fam for life Riley!
Reviewed June 15, 2021
I have been very pleased with my experience with Byte. The process was very well explained and customer support was available throughout the impression and payment phases. I am nearly a month into wearing my aligners and have not experienced any issues. I would recommend byte to anyone looking to improve their smile!
Yay Josh! We know it's only the beginning but we are so excited to see all of your progress and are happy that you chose Byte to guide you through your smile transformation. Our team is always here to answer your questions, hype you up, and get you the updates you need so do not hesitate to reach out ???? Happy to have you in our Byte fam, thanks for the awesome review!
Reviewed June 15, 2021
To date, by experience with Byte has been great. Their process is very easy to understand, they provide great supporting materials and resources, and the product is well-presented! I am already seeing a difference in my teeth, and it's been painless!
Hey Erin! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com
Reviewed June 15, 2021
By the third week using Byte aligners my family was complimenting me on how straight my teeth have gotten! The kit that they come with make it easy to store, clean, then reapply the aligners after meals on the go. It’s very convenient to have everything you need at home, and not have to make regular trips the orthodontist! I’m very happy and excited to see my smile after week 14!
Hi Lisa, thank you for the awesome review. We can’t wait to see your new smile either! We appreciate you telling your friends about us. From start to finish we do what we can to provide the best experience. Our customer care team is standing by for support if you ever have any questions.
Reviewed June 14, 2021
I was going through a rough time during Covid and had to wait until I had enough money to purchase. My Byte advisor was very patient and friendly. I appreciate the amazing customer service! Once I purchase my aligners came in only 2 weeks which was the best part. I'm so excited for a better smile.
Hi Chyanne! Our care team does just that- we CARE! We want to make sure the experience is as seamless as possible, and we're thrilled to hear your Byte adviser was able to do just that. It's just a taste of what care with Byte is like. We cannot wait to get you a smile that you love. Thanks for the awesome review, we are so happy to be on this smile journey with you!
Reviewed June 14, 2021
My experience has been pretty great. You guys nailed user experience, and everything is really simple to understand and manage. Customer service is excellent as well! My only issue has been with the length of the treatment that ended up doubling because my aligners started developing gaps. So, end to end it's going to take me around a year.
Hi Nishant! We hear you and understand the frustration of having to extend your treatment. Your dental health and safety is number one, so we want to make sure to get you to those results in the safest way possible. Our team is working hard to get you there as quickly as possible. We appreciate your patience and we are so happy you chose Byte! Don't hesitate to reach out with any questions! We are here to help:)
Reviewed June 14, 2021
I love Byte. I’m on week 9 and I’m absolutely seeing a difference in my teeth and the best part is no dentist visits!!!! I’ve gotten so many compliments on my teeth lately about how pretty they look and how white they are, and it has boosted my confidence 100%. Thanks Byte.
Hi Charla! We are so happy to hear about your amazing experience thus far and that you are already seeing results (and that the compliments are rolling in!). Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! ???? Welcome to the Byte fam and thank you for the awesome review.
Reviewed June 14, 2021
It truly is such an easy convenient easy process. I wore braces growing up and overtime my teeth shifted so I was super sad about it, and now it's back to perfection and I'm not even done with my process yet. 10/10 would recommend.
Hi Beatriz- We are so happy you think so! We work hard to make your Byte journey as seamless and easy as possible. It doesn't have to take years and be stressful to get to your perfect smile! We are so happy you chose Byte. Let us know if you have any questions - we are here for you!
Reviewed June 14, 2021
Would highly recommend! Byte is a faster and more cost effective solution than other “invisible braces” options. Great customer support, and their website is easy to use! They also have an overnight option instead of having to wear retainers all day, which is EXTREMELY convenient!
Hi Meredith, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!
Reviewed June 14, 2021
I am very happy with the experience that I've had with Byte. I've seen such a difference in my smile so far! I would definitely recommend Byte to others. The customer service has been awesome throughout the entire process! I can't wait to see my end results.
Cassie- This is so exciting! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!
Reviewed June 13, 2021
I wore my aligners for 13 weeks, and very minimal improvement. I received emails from numerous customer service people, sometimes overlapping each other. It seemed confusing. I feel there should be better communication. I went weeks, thinking my alignment was progressing. Now, I'm spending 15 more weeks, again....
Hi Tim, we are sorry to hear that you have not seen progress yet. It is important to us to get you to your dream smile, so if you haven't been seeing improvement, let's get you in contact with the Byte Certified Care team. This team can check on your progress, the fit of your aligners, and provide you with the best next steps to get you to your projected results. We understand it can be extremely frustrating when your treatment does not go as expected but we are committed to you and your amazing smile! You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.
Reviewed June 13, 2021
Great customer service and loving the Byte packaging and easy to follow instructions! I'm on week four and they definitely look straighter! I also love Bright Byte and how white my teeth looks. Can't wait to see the end results!
Hi Jenisha- We are so happy for you and your brand new whiter and brighter smile ???? Our support team is always here to answer any questions, hype you up, and support you throughout your smile transformation. We are just a message away, so don't hesitate to reach out. Happy to have you in our Byte fam for life!
Reviewed June 13, 2021
I was having a great experience with Byte until I reached out to them to inform them I only had two sets left so I would be ready for my retainers soon. They responded by informing me I actually have 3 more bottom only aligners in addition to the last two sets that were not included in my initial aligners package. They then asked for pictures of my teeth with and without the aligners (at this point I was on my last set of aligners), they then determined there is too much space between my teeth and aligners (my teeth are uneven due to grinding and the space had been there since my first set of aligners).
They have sent my case to their advanced team and will not provide me with my last 3 bottom aligners. It takes 3-4 days for anyone to respond and they will not escalate my case to resolve it sooner. I do not understand how no one checked in and asked for pictures to ensure the aligners are fitting my teeth correctly within the first month of me getting the aligners, instead of waiting until I am literally done with all of my aligners. I will never recommend Byte to anyone.
Hi Leah- thank you for taking the time to share this feedback with our team. We understand that it can be frustrating when your treatment does not progress as you expected. When customer's treatment plans extend past 15 weeks we only send the first 15 weeks to ensure that everything is on track before proceeding. We promised you and an amazing smile and making sure to check in at that time is hugely important to ensure we can get you there! Our team is here to support you and is committed to getting you a final smile that you love. We are here to provide solutions that work and help us get to the goal of that great new smile :) We are always just a message away at support@byteme.com we are also reachable via a call at 877-298-3669 during normal business hours MST Monday-Sunday.
Reviewed June 13, 2021
Throughout the whole process I was lead by amazing employees who were available for any questions or concerns. Product itself is amazing and I felt and saw results by week 2. On week 6 and I'm loving what I see.
Yay Liz! We are so happy to hear about your awesome experience with Byte. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!
Reviewed June 13, 2021
My daughter is nearly halfway through her treatment and it has been great so far - not too uncomfortable to wear and I can see a big difference from since she started. You can barely see the aligners, and the Byte team have been very professional and supportive. Definitely would recommend it to others.
Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your daughter's final smile. Keep us updated with her progress and do not hesitate to reach out with any questions you may have! Thanks for the great review :)
Reviewed June 13, 2021
Byte has been super helpful in getting my smile where I wanted it! My teeth are straightening perfectly. It's painless, no appointments, which means no leaving the house, and more importantly you cant see them like you can big bold braces on your teeth! They work with you on financing options, to make it affordable for anyone to get them! I would definitely recommend these to anyone!
Hi Sarah, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!
Reviewed June 13, 2021
Finished almost 3/4 of the treatment with Byte, I would say so far so good. I messed up the impression the first time but they sent me a replacement very quickly. After that my first set of aligners came in quite quickly. Their rep checked with me once in a while to make sure I am okay. Whenever I sent them an email, they responded very quickly. I am going to finish my first set (1-15), and I was told I would receive my 2nd set (16-last) in 5-7 weeks, at first I was quite concern, however, just got an email today shows that it has been shipped. I guess they just do not want to over-promised on the shipments so it will not lead to disappointment. My two bottom front teeth has been overlapping each other over decades, this is the first time in my life seeing them separated slowly. They are still overlapped now, but much more better than before. Hopefully they are lined up side by side at the end of the treatment.
Hi- thank you for taking the time to share this feedback with our team. When a customer's treatment plans extend past 15 weeks we only send the first 15 weeks to ensure that everything is on track before proceeding. We promised you and an amazing smile and making sure to check in at that time is hugely important to ensure we can get you there! Our team is here to support you and is committed to getting you a final smile that you love. We are always just a message away at support@byteme.com.
Reviewed June 12, 2021
We are beginning week 7 of the Byte aligners with my son. We have had a wonderful experience so far. I knew my son would benefit from braces but the idea of all of the orthodontist appointments was overwhelming! Byte was a wonderful solution. I am already seeing improvement in his smile and I can’t wait to see the end result!
Hey Anthony! We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :)
Reviewed June 12, 2021
I really appreciate that Byte is really affordable and they have a lot of different payment options. I’ve always wanted to fix my smile but thought it was always too much but with their payment options, I’m able to achieve that smile I’ve always wanted. They also try and respond to any questions that you have. They walk with you from before you decide to purchase and through your new smile journey.
Hi Joshua, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!
Reviewed June 12, 2021
I am about half way through my treatment plan with Byte, and I am loving it! The hyperbyte and brightbyte are fantastic and helpful tools as well! My teeth are noticeably straighter and whiter! This process has been easy and I am very excited to reach my end results!
Veronica- We are so happy for you and your brand new whiter and brighter smile ???? Our support team is always here to answer any questions, hype you up, and support you throughout your smile transformation. We are just a message away, so don't hesitate to reach out. Happy to have you in our Byte fam for life!
Reviewed June 11, 2021
Choosing Byte has been the best choice I have made. I have seen the improvement of my teeth. Though the process is still going I have seen the transformation of the aligners. Thank you to the team for always getting back fast.
This is so exciting! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte Lubona!
Reviewed June 11, 2021
I am 7 weeks into my treatment and from the first contact with Byte, I’ve had such a positive experience! They’ve been so helpful and friendly! The treatment is easy, minimal discomfort. They’ve got the clear aligner system down, from the packaging to the support, I have nothing but good things to say. I’m 35 and never had a chance to have braces. I’ve hated my smile my entire life and never smiled with teeth in my pictures, so I’m so excited to see the change and the final result!
Hi Ashley, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress and that you are on your way to your dream smile, you deserve it. We can’t wait to see your perfect new smile!
Reviewed June 11, 2021
The process was simple from start to finish. Customer service has been excellent communicating back and forth with me, very professional and quick to respond. I’m two weeks into my treatment and I am happy that I made the choice to go with Byte. I cannot wait to see the final results!
Yay Sierra! We know it's only the beginning but we are so excited to see all of your progress and are happy that you chose Byte to guide you through your smile transformation. Our team is always here to answer your questions, hype you up, and get you the updates you need so do not hesitate to reach out ???? Happy to have you in our Byte fam, thanks for the awesome review!
Reviewed June 11, 2021
I had very nice teeth. As I got older the bottom teeth started going funny... and I went to the ortho to see how it would be to have them fixed. $5000. I looked at Byte. Yeah, no comparison and they showed basically the same images and animation! I love these. My teeth are already so so different!
Hi Lynne, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!
Reviewed June 10, 2021
This whole experience had been such an easy and simple process. Great quality retainers that most definitely get the job done. Extremely happy with this company and their customer service, I would and will definitely recommend Byte to friends and family.
Hi Madison, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile!
Reviewed June 10, 2021
I’m only five weeks in but I am completely loving the experience. I'm constantly being checked up on, which is wonderful. The process from beginning to end is going smoothly, I’m truly happy I chose Byte. I can’t wait till the ending.
Hey Natasha! Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. So do not hesitate to reach out to us at support@byteme.com with any questions or concerns you may have. We can't wait to see your final smile! Welcome to the Byte fam ????
Reviewed June 10, 2021
My personal Byte advisor reached out to me after a year! I was so happy to hear that I could still straighten my teeth and Dani texted me and told me some amazing things about these night aligners and I am really liking how this is working! Anyone interested in straightening their teeth should look into this because it’s so much better than metal braces! It’s whitening my teeth and every week I’m so excited to switch aligners! Thank you Byte for changing my smile and my life!
Hi Kathryn! Our care team does just that- we CARE! We want to make sure the experience is as seamless as possible, and we're thrilled to hear your Byte adviser was able to do just that. It's just a taste of what care with Byte is like. We cannot wait to get you a smile that you love. Thanks for the awesome review, we are so happy to be on this smile journey with you!
Reviewed June 10, 2021
My teeth just needed a little bit of tuning up and honestly Byte has been a dream, I'm on week six and my teeth have already made a lot of progress! This company has a lot of options for payment too, I highly recommend using Byte. :)
This is so exciting! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte Kaila! :)
Reviewed June 9, 2021
I had braces as a teen but like many I did not wear my retainer after some time. I recently noticed a gap in my front teeth. A month into the Byte process, the gap is gone and my teeth are noticeably straighter! Oh and the BrightByte?! Amazing! My teeth are whiter too!
Wow Theresa- We are so happy for you and your brand new whiter and brighter smile ???? Our support team is always here to answer any questions, hype you up, and support you throughout your smile transformation. We are just a message away, so don't hesitate to reach out. Happy to have you in our Byte fam for life!
Reviewed June 9, 2021
So far, I am only on week 5 of my treatment but I can feel and see a difference in my teeth! Everything from the beginning has been SO extremely easy and I’m excited to see what my new smile looks like!
Wow- we are so happy to hear about your awesome experience already and cannot wait to be a part of your entire smile journey. The support does not stop here! Our team can't wait to get you to that final smile so do not hesitate to reach out. Thanks for the awesome review Ashlyn!
Reviewed June 9, 2021
This whole process was so easy and has provided me with wonderful results. I'm on week 13 of 17 and I'm so impressed with the progress so far. I can't wait to see the final results! The customer service department is so helpful!
Woohoo Kristen! Almost to that final smile, we cannot wait to see it :) Send us some progress photos, we love to see before and after pictures! Our team is here for you every step of the way, so do not hesitate to reach out. Happy to have you in our Byte family! Thank you for the awesome review.
Reviewed June 9, 2021
Customer support has been extremely helpful and it really feels like a concierge service. They are quick to respond and interactive with my treatment plan. I love how easy the impression kit was and the packaging for the aligners is so neat and organized.
Hi Ruth! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.
Reviewed June 9, 2021
When Byte were sent to the wrong address they seamlessly fixed the problem and quickly got them to me. They did all of the work so I did not have to, and communicated well throughout. I highly recommend them!
Hey Katie! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. Even with that mishap, we are so happy everything was sorted out and that we were able to get you back on track! We are here to support you to that final step, so don't hesitate to reach out! :)
Reviewed June 9, 2021
Not only did I receive my aligners faster than expected, but I have also experienced nothing but quick responses from customer service. This is extremely important to me as in the past I have dealt with companies that would take days and days before responding. I appreciate the speed with which Byte handles things!
Hey Lauren! We are happy to hear about your awesome experience with our team and that we get to guide you through this smile transformation. We are so excited :) The support doesn't stop here. Our entire team is here to support you every step of the way and wants to make your treatment as smooth as stress-free as possible. You deserve a smile you love and we cannot wait to get you there. Thanks for the awesome review, and welcome to the Byte fam!
Reviewed June 9, 2021
Ummm my experience has been interesting to say the least. Whoever is on my team I don’t know their names it doesn’t feel like a journey at all. Feels more like a “Here are your aligners, keep your fingers crossed” and little to no communication afterwards. I have an eleven week treatment plan and I start week 7 today and My teeth are in the same place as before.
Hi Raven, we are so sorry to hear that you haven't been hearing from or feeling connected to our Customer Care team and your journey. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. We want to make sure you are on track to your dream smile and hope to regain your trust moving forward :)
Updated review: June 29, 2021
Company working with me to correct the issues.
Original Review: June 9, 2021
I ordered the night aligners, which were to be worn 10 hrs a night. After they arrived, I noticed that my teeth hardly moved from wearing them for 10hrs a day for a few months. A new set was sent, but these new aligners were far more rigid than the previous flexible set. I brought these in to a local orthodontist and he confirmed that the first set was the daytime version (22 hrs a day) while the new ones were the night ones (the latter also indicated on the box that they were for night, unlike the first box).
The customer service rep "assured" me that they were both night aligners, but the difference in feel, lack of teeth movement, and local orthodontist who assessed them indicate otherwise. I eventually finished my night aligner course and only one upper incisor met with one bottom incisor. I used to have a nice overbite, but now only 2 front teeth met when I'd bite and the rest didn't touch. Not only did it feel horrible, but the look was very unflattering. I had a bit of bottom crowding, and they ignored me when I suggested I have my bottom front teeth filed down by a local dentist to create a bit of space for the aligner course.
What they did was push my bottom teeth forward to create space, and moved the uppers back a little. Also important to note that after the course, I still had bottom crowding! I'm currently spending a lot of money at a local orthodontist to have all of this corrected. It's ruined my quality of life for the past few months. Also, different departments don't coordinate with one another, as I kept getting emails to have my final/permanent aligner sent to me while all of this was going on. There is a 'lifetime guarantee' with Byte but I simply don't have confidence in the company after what I've been thru.
Reviewed June 9, 2021
I’m about 5 weeks in so my journey has just begun. The whole process so far has been super easy to get started. Everyone that I have interacted with has been very helpful. I’m looking forward to my perfect smile.
Yay Tammie! We know it's only the beginning but we are so excited to see all of your progress and are happy that you chose Byte to guide you through your smile transformation. Our team is always here to answer your questions, hype you up, and get you the updates you need so do not hesitate to reach out ???? Happy to have you in our Byte fam, thanks for the awesome review!
Reviewed June 9, 2021
When receiving my aligners I was not sure what to expect. Let’s just say I was really impressed. I love how the aligners come packaged! The customer service is second to none! Very customer oriented. All questions are answered faster than expected.
Hey Meredith! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)
Reviewed June 9, 2021
I am so satisfied with this product. Finally, there is a product that actually says it does as it promises. I can’t say anything other than praises. From the beginning they were delivering on what they promised they would. Again, I am so happy with the results and with the services.
Hey Peter! Thank you for taking the time to post this awesome feedback. We are so happy to hear that you finally have the smile you have always dreamed of. We are so excited for you to show off your new smile to the world!
Reviewed June 8, 2021
The only complaint I had is that I wish they were more upfront with fees. So far no complaints other than that! I'm on currently on week 9 and am starting to love how my teeth look. I have about more than 5 sets left. Excited for my results.
Hey Karolina! Thank you so much for taking the time to share this awesome review and feedback with our team. We apologize if we dropped the ball on communicating any aspect of our treatment, please do not hesitate to reach out with any concerns or questions, our team would be happy to address these for you. We are also so happy to hear that you have been having a great experience thus far! Happy to have you in our Byte fam!
Reviewed June 8, 2021
I’m 6 weeks into the straightening process and it’s been so super simple. The entire process from the beginning has been so easy and straightforward. Being able to complete these types of dental processes without going to an office was right up my alley.
Hi Lisa, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile!
Reviewed June 8, 2021
I'm about 10-weeks into my treatment and I'm amazed at how much change I see already. When one of my aligners didn't fit quite right, I was able to get help quickly on how to make adjustments so it fit better (and it did). Yes, I would recommend Byte.
This is so exciting! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte Julia :) Happy to have you in our Byte fam.
Reviewed June 8, 2021
I am glad I chose to go with Byte. The price was amazing and affordable. They have great promotions. Their customer service has been great and with only 3 weeks in I already see an improvement in my smile. I would definitely recommend Byte to anyone who wants to improve their smile and not worry about paying crazy prices.
Hi Mercedez, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!
Reviewed June 8, 2021
BYTE has been incredible. I had a lot of support and quick results. I highly recommend them for a professional experience. They even helped me with insurance and the cost was so much better than traditional braces. The BEST program I could have chosen and saved me a lot of trips to an office.
Hey Lynn! We are happy to hear about your awesome experience with our team and that we get to guide you through this smile transformation. We are so excited :) The support doesn't stop here. Our entire team is here to support you every step of the way and wants to make your treatment as smooth as stress-free as possible. You deserve a smile you love and we cannot wait to get you there. Thanks for the awesome review, and welcome to the Byte fam!
Reviewed June 7, 2021
Being able to complete the steps from home during these times was a huge upside. Someone was in contact with me throughout the process. Highly recommend BYTE to anyone looking for stress free experience. I can’t wait to see my end results.
Hey Susan! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com
Reviewed June 7, 2021
My teeth are looking way better than they did before. They seem to be falling into the correct place. However my teeth are still moving slower than usual that I had to get refinement aligners. Even so, I still see some gaps in the aligners, though not as bad as the initial aligned set.
Hi Alexander! We hear you and understand the frustration of having to extend your treatment. Your dental health and safety is number one, so we want to make sure to get you to those results in the safest way possible. Our team is working hard to get you there as quickly as possible. We appreciate your patience and we are so happy you chose Byte! Don't hesitate to reach out with any questions! We are here to help:)
Reviewed June 7, 2021
Byte has gone above and beyond to answer any questions that I have had, and keep me well informed throughout the process of ordering, creating impressions and tracking shipments. They have exceptional customer service! I just received my first aligners, and so far I am impressed with the fit of my aligners. After years of braces and failed retaining, this system is renewing my confidence and love for my smile.
Yay Tori! We know it's only the beginning but we are so excited to see all of your progress and are happy that you chose Byte to guide you through your smile transformation. We cannot wait to see your new and confident smile! Our team is always here to answer your questions, hype you up, and get you the updates you need so do not hesitate to reach out ???? Happy to have you in our Byte fam, thanks for the awesome review!
Reviewed June 7, 2021
At first, I've tried Smile Direct Club and was disappointed with how poor their communication was with trying to fit my preferences and getting the right treatment for me. Then I saw Byte and decided to try this and I was blown away with how amazing this company is in all aspects. Customer service was wonderful, my options were more clear than ever, and applying for insurance savings was easy! I'd highly recommend.
Yes, Angel! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!
Reviewed June 7, 2021
Byte aligners is doing great. I’m on my week 9 and so far it’s working so well. I can totally see the improvements by a lot and can’t wait to finish my treatment. Their customer service is great. However, they respond faster if you call than email.
Wow, that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any questions you may have! Thanks for the great review Grace :)
Reviewed June 7, 2021
I’m so impressed with how well Byte has moved my teeth. I used to always hate taking pictures because of my smile but not anymore! Everything from start to current has been wonderful! I DEFINETLY recommend using Byte for your treatment plan.
Yes Amanda you deserve to LOVE your smile and we are so happy Byte was able to support you in the transformation. Be sure to share some progress photos with us, we want to celebrate with you! :) Thanks for the great review. So happy to have you in our Byte fam!
Reviewed June 7, 2021
They work thoroughly and quickly. I'm just past halfway through my treatment and, even if I stopped now (which I won't), I would be happy with my teeth. There is very little pain especially using my Hyperbyte which I do each night and personally also each morning to secure my aligners before I start my day. They look amazing!
Woohoo! Halfway to that final smile, we cannot wait to see it :) Send us some progress photos, we love to see before and after pictures! Our team is here for you every step of the way, so do not hesitate to reach out. Happy to have you in our Byte family! Thank you for the awesome review Taylor.
Reviewed June 7, 2021
In the beginning my experience was great. Now we’ve hit a delay in treatment due to an poorly made aligner for my top teeth. This is my SECOND set of aligners. This has obviously pushed back my date of completion to late August or early September. I had originally planned on being finished in July.
Hi Doretha, we are so sorry to hear about your experience and that those projected results have not been achieved yet. It is important for us to get you to your dream smile, but we understand how frustrating it can be to have to start over with a new set of aligners. You have our Byte for Life guarantee, so we are committed to getting you to those results in the safest and quickest way possible. Please feel free to reach out with any questions or if you'd like any clarification on our processes from our team. For the quickest response, you can reach us by phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. We are here to get you back on track and are still very excited to see the amazing progress and final smile you will have :)
Reviewed June 7, 2021
My Byte experience has been going great. I can definitely tell it is working because it is super painful. I have used my Hyperbyte quite a lot and it eases my pain. I am on week six and my crooked bottom tooth is coming in to fill the small gap slowly but surely. But overall my aligners never cut my lips or gums and are very great quality!
Hi Keclie! Thank you for the awesome feedback. We are so happy to hear that your experience has been great! It definitely takes some time to get used to each new aligner. You are right- the HyperByte is your best friend and can be used to help alleviate the discomfort! If you ever have any questions, feel free to send us a message at support@byteme.com. :) Happy to have you in our Byte fam!
Reviewed June 6, 2021
Braces review. I was sad that after 4 yrs of braces as a kid I was seeing my teeth reverting as I got older - I’m headed into week 5 of my Byte experience and it’s been pretty amazing. I was seeing results by week two in my top teeth and seeing results to my bottom this week. I have a total of 11 weeks to do. I checked with other alignment companies and Byte had the best pricing overall and could do without having to go through a dentist. Looking forward to the end results.
Hi Laura, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!
Reviewed June 6, 2021
I highly recommend the nighttime aligners. I thought I would be ok wearing them all day but am now a firm believer the 10 hours a night is the way to go! The vibrating mouthpiece quickly dissipates any pain after you apply your aligners.
Yes Stephanie! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!
Reviewed June 5, 2021
3 weeks in. First set of trays did not fit. Had to go through some hurdles to get a second set of trays but they seem to be working very well. First set was much too tight. Now that I have the comparison, it feel like maybe it was starting off at an accelerated week and not the first week, but that is speculation. Few things, I had to learn on my own, online such as what haloing is and that you may have to wear the trays longer than the estimated treatment plan. So far however I'm not expecting that I don't have any haloing with the second set of trays. First week did not fit over my molars so I did have to clip them and the second set as well, but the third set of trays I haven't had to do that, so I think there's progress being made.
Everyone that I have spoken to on the phone has been very kind and supportive. They have not rushed me. They have taken the time to listen to my concerns and questions. They're all very friendly. Every once in a while I do hear a "script", they'll come out telling me to file down the sides to clip it over and over at any mention of discomfort. They have information to provide me and help me do that so, I think that's a little bit route but overall an A+ for customer service. Also if I do end up having to do this longer, they are committed to providing treatment until completion.
I had dental insurance to cover $2,000 for Invisalign (4K total) but it wouldn't have covered the $500 for retainers and the fact that this plan gives you 5 years worth of retainers and cost a slightly less than it would have cost me with my dental insurance, was a good selling point. That in the shorter time frame to complete. I would strongly recommend this product in this company so far in my experience.
Hi Alexandra- thank you for taking the time to share this feedback and in depth overview of your experience thus far. We appreciate any and all feedback and hope to improve your experience moving forward! We know it can be frustrating when your aligners do not fit well, but we are happy to hear that you were able to adjust the aligners to fit well! Our team is here to support you every step of the way so please do not hesitate to reach out. We want to make sure you are on track to get the smile of your dreams :)
Reviewed June 5, 2021
I've only gone through the initial process so far and haven't gotten my aligners yet but I love how a rep. texts you to see if you have questions, they've been very helpful so far! Can't wait to see the results. Instructions are very clear.
Woohoo Martha! We are so excited that you chose Byte to go on this smile journey with you. Our team is so excited to see your progress and is here every step of the way to answer any questions you may have. We are just a message away at support@byteme.com! Can't wait to see your final results ???? Thanks for the awesome review.
Reviewed June 5, 2021
The receipt of the first impression set was very slow. After I completed it, The first impressions I sent were never processed. I had to reach out to the company to have another impression set sent and repeat the process which delayed my start by over a month. It was a little frustrating.
Hi Nathaniel- we are so sorry to hear about the trouble with the start of your treatment. Your unique smile and journey is very important to us and we apologize if that was not communicated to you. We want to regain your trust in the process. If there are any further concerns or questions, please send us an email at support@byteme.com or give us a call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.
Reviewed June 5, 2021
My aligners came today! So exciting. They arrived early and fit perfect, didn’t even have to file them! Everything was packaged so nicely and I was so excited I posted about it on social media! Pics of the post are attached below. Thanks!
Yay Sadie! We know it's only the beginning but we are so excited to see all of your progress and are happy that you chose Byte to guide you through your smile transformation. Our team is always here to answer your questions, hype you up, and get you the updates you need so do not hesitate to reach out ???? Happy to have you in our Byte fam, thanks for the awesome review!
Reviewed June 5, 2021
My experience with Byte has been excellent so far. All my questions have been answered and the whole process from doing my impressions to receiving my aligners has been quick and seamless. I am excited to see my final results!
Hi Emily, thank you for the awesome review. We can’t wait to see your new smile either! We appreciate you telling your friends about us. From start to finish we do what we can to provide the best experience. Our customer care team is standing by for support if you ever have any questions.
Reviewed June 4, 2021
So far so good. No complaints. It's a good product, slowly but surely my teeth will get straighter, and they weren't that crooked to begin with. The product is a bit pricey, but better than going to an orthodontist.
Woohoo James! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.
Reviewed June 4, 2021
The customer service is very good and the Byte product so far seems excellent. I have only been on the program for 1 month and did run out of the Bright Byte and would have liked more included in the kit that was sent.
Hey Joan! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you. Happy to have you in our Byte fam!
Reviewed June 4, 2021
Based on my initial consultation, I was told I would receive treatment for both upper and lower teeth. When I received my aligners neither fit me. I submitted a second round of impression kits, and now I've only just received the upper aligners. When I called and spoke with the support staff they informed me that the doctors there (at Byte) no longer feel they can treat my lower teeth. I asked if there would be a cost adjustment based on the fact that I paid for upper and lower, but am now only receiving upper aligners, and I was told "no". To me this constitutes fraud as bait and switch.
Reviewed June 3, 2021
I am on week 4 of my treatment, I purchase the night aligners, and so far I’m pretty pleased. The whole process has been very easy and fast. So far I have not had any issues. I can’t wait to see what my ending results are.
Yay Mariana! We know it's only the beginning but we are so excited to see all of your progress and are happy that you chose Byte to guide you through your smile transformation. Our team is always here to answer your questions, hype you up, and get you the updates you need so do not hesitate to reach out ???? Happy to have you in our Byte fam, thanks for the awesome review!
Reviewed June 3, 2021
It saddens me to have to write this review. I had high hopes after reading the positive reviews for Byte. I decided on the nighttime aligner program and was given an 18 week program (with 18 sets of aligners). Every week when it was time to change aligners was miserable. It often took an hour of using the Hyperbyte device to get the aligners to fit onto my teeth (as opposed to the 1-2 times recommended). The aligners were always ill-fitting and were constantly scraping my tongue and gums, causing painful cuts. As time went on, my jaw and teeth began to hurt every day.
I continued on with the process, since I could see movement and figured this was part of the treatment. As time got closer to my last set of aligners, it was becoming evident that my teeth weren't coming together as they should. Not only were my midlines not centered, but the gap on my top teeth was still there. I reached out to Byte to express the pain I had and my concern with the treatment. They asked if I had my old aligners, because they needed me to "go back". What?!?! Why would I keep those? I said I had tossed them and they said because I didn't have them I voided my forever warranty and I would need to repurchase the plan for an additional $900. Since I followed the program to a T, I was shocked they wanted me to spend more money, even though I didn't get the desired result.
It was at this time, I decided to visit a local orthodontist. After a thorough exam, they confirmed that the program I was on with Byte had actually thrown my bite off. My bottom teeth were striking were striking my top teeth, my midlines were off and bite in general was no longer lining up. I shared this information with Byte and they told me they don't offer refunds. Since I was in so much pain I decided to start a new Invisalign plan with the orthodontist (cost $4800). The difference between the aligners is night and day. Gone are the thick, uncomfortable, rudimentary aligners that appear to be made by a caveman. Invisalign are thin form fitting, with no sharp edges. I asked what would happen if I needed more aligners or if I threw away my aligners, they responded, "We would just have more made." What a concept?!?!
If Byte had done their job, there is no reason I would need to do 36 more weeks of aligners. Yes, 36 more weeks! It's clear now that Byte could care less about their customers. One look at their BBB page and their F rating would confirm this. Stay far away. Spend the additional money and have your teeth straightened the right way.
Reviewed June 3, 2021
The experience so far has been quick, easy and efficient. My advisor has assisted me with any inquiries straight away. The moulding process was very easy to follow and my treatment plan gave me an amazing 3D image of my end results.
Hi Amanda! Our care team does just that- we CARE! We want to make sure the experience is as seamless as possible, and we're thrilled to hear your Byte adviser was able to do just that. It's just a taste of what care with Byte is like. We cannot wait to get you a smile that you love. Thanks for the awesome review, we are so happy to be on this smile journey with you!
Reviewed June 3, 2021
I was hesitant to do orthodontics remotely. I never had my teeth fixed as a kid, so this was all new. Everything was super easy and my teeth are already dramatically different. When I encountered an issue with my teeth being stubborn, they responded quickly and revised my plan. Everything is going smoothly now. It’s been a great experience!
Hi Stacey! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.
Reviewed June 3, 2021
So bear with me, this is going to be a long review. I normally do not write long reviews, however this company has put me through an incredibly arduous process that resulted in over a grand wasted, not to mention lots of time and meticulous work that has gone down the drain. On 5/18/20 I ordered my impression kit from Byte for NIGHTTIME ONLY aligners. After going through the process, my treatment plan was created and my aligners were being made. After receiving my aligners and using them (painful process fyi) for 6 weeks and receiving no correspondence from Byte, I reached out to them.
Going in, I assumed they would want to review pictures every week of one's progress, however this is not the case. I was informed that the first time I would be prompted to submit progress pictures is week TWELVE. Mind you, the entire treatment plan is 30 weeks. This was the first red flag, however they stated that they would like to receive pics now since I was slightly concerned with how the aligners were fitting. I obliged and submitted the progress pics via email. Let me clarify this to you; the same people never review your pictures. What does this cause? Inexperienced responses and conflicting information (more on that later).
So after my pictures were "reviewed", I was told to stay in my aligners for a period of time and increase HyperByte use. I did this and followed the instructions meticulously. After the period of time, I submitted more pictures and was told that the aligners were much better and moved on, this time using the HyperByte for 30 minutes a day.
Fast forward to the opening of week 13's package, which contained instructions to submit what would be normally the first "clinical review" (again they will never specifically tell you who is reviewing the aligners, only "clinical" or "dental" team). After submitting this review, I was told to go back a few aligners as there were still problems. I was told to go back to WEEK SIX. So all the way back to when the previous correspondence happened, where I was told that my aligners fit great after a short extended period of wear and that I could move forward. At this point, I was told to send pictures every 10 days after they apologized for their poor line of communication. Also, let me point out that very often these correspondences were by different people that were just catching up after reading old messages, I assume, cause they rarely had the same name or had no name listed in their email.
Anyways, to make it short, over the next few months I frequently had to re-do weeks after submitting pictures until December 16th, 2020, when I was told out of the blue that my aligners were fitting so poorly, I must completely re-do my impression kits and start over from WEEK ONE. This was a major shock, as previous correspondence had not indicated that my situation was this dire at all. Again, I paid a lot of money for these. I followed instructions to the T and never missed nights of wearing the aligners. After hearing about this, I was fed up and asked for a refund.
I'll go ahead and tell you the one thing Byte staff is good at is letting you know they do not have a refund policy and that sales are final. After they convinced me this is "common" in teeth treatment, I went ahead and did another impression kit and started over. Did this fix it? Of course not, because Byte had clearly agreed to fixing my teeth without knowing for sure if they could do it. Their aligners would simply not work for my situation. Anyways, moving forward with my story, on January 19th, 2021, I received my new set of aligners and started wearing them.
After a month of hearing nothing, I again was the one to reach out to Byte support, who stated that I had been notified to submit pictures via their website, which is funny since that had never happened before so of course I wouldn't be checking the website. After submitting pictures and again not hearing anything (this time checking the website and my email), I reached out again to Byte support, which stated, and I quote, "Unless you bring up concerns, we won't check the photos submitted online". Anyways, more delays continue (including having to wear my week 6 aligner set for over 3 weeks) and I start to see the pattern.
I reach out because I have not heard anything, I am told my teeth are not sitting flush to the aligners and that there are air gaps, I am told to wear them for 1-2 more weeks while increasing HyperByte usage, I am then told they either fit better and to continue to the next week or to go back a week or longer and continue from that point. If I continue, in 7-10 days I am normally told to go back anyways. This causes me to obtain 0 progress. After a few months of doing this, I am told for a second time that I am going to need to make new aligners. This was the final straw.
At the point, Byte would either take a literal week to respond or not respond at all, so I am frequently forced to call them and try to get information. Eventually, my case is escalated to management and I am offered a 50% refund. I'm probably a sucker, but I went ahead and took it since they had made it crystal clear that refunds are not part of their policy since my new smile is "guaranteed". Yeah right, the only "guarantee" is that they would continue to stall and the aligners would continue to not fit. So on 5/17/21, a FULL YEAR from when I started, I received half of my money back. My teeth look no better and I am out over $1000.
Complete waste of time, stay far, far away from this joke of a company. They are clearly inexperienced and in my opinion, very shady. Other companies may charge more, but trust me you do not want to go through the frustration I have. Thanks for reading this, it's been therapeutic to put this company on blast. I truly hope it goes under so that no one else has to experience what I have.
Reviewed June 3, 2021
The whole process from start to finish has been so easy. My kit arrived quickly, I was in contact with someone from Byte almost immediately and received updates almost daily! Excited to see the finished product! The process was so simple!
Hi Jasmyn, thank you for the awesome review. We can’t wait to see your new smile either! We appreciate you telling your friends about us. From start to finish we do what we can to provide the best experience. Our customer care team is standing by for support if you ever have any questions.
Reviewed June 3, 2021
Byte has really shifted my smile and it has been very convenient, but I was supposed to be finished in 15 weeks, instead it has spanned to over 30 weeks. It might be that I have a stubborn smile, but it has taken longer than expected. And as a heads up, after my teeth shifted, I have noticed that my mouth is crooked, so when I chew I notice a drastic and uncomfortable difference. If you have an uneven jaw, beware of that issue.
Hi Sahar, while the 7-day wear time works for most of our customers, there are times when a longer wear-time is necessary. It is our goal to get you to your dream smile, but we understand how frustrating it can be to have an extension of treatment. We hope we can provide some clarification on our processes for you. As stated in your silver instructional booklet, it is vital to hold onto your aligners and not throw any away, as sometimes it is necessary to backtrack. Your dental health and safety is number one to us, so while we may ask you to backtrack or wear a set longer than 7 days, we want to get you to those projected results in the safest way possible. We do not want your new smile to be uncomfortable, so we would be happy to chat more about this and address any further questions or concerns you may have. You can reach us at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. Thank you for sharing this review and feedback with us!
Reviewed June 2, 2021
The process has been pretty smooth thus far, and I can definitely see improvement with my teeth. I appreciate how flexible and quickly the folks at Byte have helped with any questions or concerns I have about my treatment. I have definitely been pretty pleased with my experience.
Hey Jacob! Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. So do not hesitate to reach out to us at support@byteme.com with any questions or concerns you may have. We can't wait to see your final smile! Welcome to the Byte fam ????
Reviewed June 1, 2021
Amazing customer service to help me figure out the next steps to continue to straighten my teeth and continue down a path of a brighter smile. Timely response and able to get me to the right people to make sure my smile is progressing as it should and sending new aligners to keep progress moving forward.
Hey Josiah! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)
Reviewed June 1, 2021
I had been looking for a company who I felt comfortable with about the problem with my teeth. I did not want to wear braces at my age and just to think about it made me feel embarrassed. I called different companies while doing my research and just decided on Byte because I felt at ease from the first time I contacted them. They have always been very helpful and willing to answer all my questions. Very grateful to Byte!!!
Hey Josefina! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you. Happy to have you in our Byte fam!
Reviewed June 1, 2021
Customer service was great at the beginning. After I paid it was hard to get ahold of anyone. Easy process. Very easy. Hyper byte is cool Brightbyte is cool too. The process works. First aligner had some pain. The rest weren’t bad at all. I had minimal movements. Mainly front tooth gap and some lower straightening.
Hi Cari, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.
Reviewed June 1, 2021
My husband bought me Byte for my birthday. I had braces as a kid but now 50 my teeth have gone through normal, shifting and yellowing. He looked at 3 different companies and Byte was the simplest and most affordable. Best decision ever! Thanks Byte Team.
Wow, Lori- so happy to hear about your awesome experience and gift from your husband! :) Be sure to share some progress photos with us, we'd love to see your progress. Thanks for the great review!
Reviewed June 1, 2021
I want to begin by talking about the customer service Byte offers! They have been checking in throughout my process. My first set of aligners didn’t track as well, but when I asked for a review they happily did and sent out new ones. I love that we have life guarantee and that they are always willing to work out any problems we might come across. I am loving Byte!
Hi Jennifer! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.
Reviewed June 1, 2021
I am having a great experience with the Byte process. The process is simple and easy and I am seeing improvements already at four weeks in. The Hyperbyte is easy to use and the ByteBright has a pleasant taste. I cannot wait to see the finished results.
Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any question you may have! Thanks for the great review Sabrina :)
Reviewed May 31, 2021
So far, so good! I’m on week 4, and am already noticing a difference. Looking forward to seeing how my teeth look by the end! They were a little uncomfortable at first, but after the 1st week, there’s been no pain at all.
Hi Shelby! Thank you for the awesome feedback. We are so happy to hear that your experience has been great! It definitely takes some time to get used to each new aligner, remember the HyperByte is your best friend and can be used to help alleviate the discomfort. If you ever have any questions, feel free to send us a message at support@byteme.com.
Reviewed May 31, 2021
I LOVED this process, and the Byte teams have all been supportive, communicative, and kind. A friend did "the other guys" through her dentist at the same time I did Byte, and I finished in half the time for less than half the price. I tell everyone who will listen about Byte. Thank you Byte teams! I am more confident in my smile than ever.
Hi Mary, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!
Reviewed May 30, 2021
I have always been self conscious of my smile especially when I see a picture of me smiling, I would hate it. I am in my 3rd week of aligners & I can say I am feeling the movement & also seeing it a bit already! I can feel it really working! I love this so far!
Yay Priscilla! We know it's only the beginning but we are so excited to see all of your progress and are happy that you chose Byte to guide you through your smile transformation. Our team is always here to answer your questions, hype you up, and get you the updates you need so do not hesitate to reach out ???? Happy to have you in our Byte fam, thanks for the awesome review!
Reviewed May 29, 2021
I am about 6 weeks into my treatment and can already tell such a difference in my bottom teeth! Sometime I feel like it’s better to wait 10 days per set rather than the 7 but overall I like it. It can be a bit harder to get a hold of a Byte advisor but I wonder if it’s the time differences too. They usually get back to me on time but some days it can be a couple days later. Luckily it’s never been anything emergent. I would definitely recommend so far!
This is amazing! We know it's only the start, but we can't wait to get you to that last step. We apologize for any unexpected delays in response to your questions we are working to ensure that we get responses to your questions as soon as possible! Our team is also available via a phone call you can reach our team at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! :) Thanks for the great review Lauren.
Reviewed May 29, 2021
My experience was great. My Byte team did a great job at communicating, the aligners all fit well and were comfortable, and I am very satisfied with my smile so far. I'd recommend to my friends and family for sure!
Wow Cody- we are so happy to hear about your awesome experience already and cannot wait to be a part of your entire smile journey. The support does not stop here! Our team can't wait to get you to that final smile so do not hesitate to reach out. Thanks for the awesome review!
Reviewed May 29, 2021
This process has been smooth and easy so far. Instructions are clear and precise. I'm in my fifth week and I think I can see slight differences. My mouth is not particularly sore at all. I can feel the differences in the tightness of the aligners. I'm using the night time series and it has not interrupted my sleep. Side benefit is that I'm not eating past 8 pm and have lost a few pounds!!
Hi Joyce, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile!
Reviewed May 29, 2021
Love that that Byte is so easy to manage and I am able to efficiently use my aligners. The BrightByte is great. I already see a different in my teeth. My aligners are very comfortable as well, especially when I use the hyper byte.
Hey Thalia! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com
Reviewed May 28, 2021
The customer service was amazing and they always responded quickly with helpful information. The aligners are very comfortable and easy to clean. The hyperbyte was very easy to use. I would highly recommend this to anyone who is looking to fix their teeth.
Aidan, thank you for taking the time to review your experience. We are so happy that you chose Byte to get you to your dream smile! We are here for you any time you have questions, so don't hesitate to reach out :)
Reviewed May 28, 2021
Patrick was wonderful to work with & the rest of the customer service team. I am already loving the difference in my teeth & I’m not even done with treatment yet!! Highly recommend - affordable & great customer service! Loving my new smile!
Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any questions you may have! Thanks for the great review, Leigh :)
Reviewed May 28, 2021
I am in my 4 week of treatment and I see slight changes in my smile. I am very happy to continue with the treatment, the Byte team has always been in contact with me, they always respond to my question by mail very quickly.
Thank you for the great review, Janeth. We know it may seem like small changes but those changes will all come together for your final results. We can't wait to see your new smile. We are happy to hear our team has taken such great care of you. If you ever have any questions they are standing by for support!
Reviewed May 27, 2021
After 4 years of metal braces, Byte really has been a game changer! My wisdom teeth shifted my perfectly straight teeth into a crowed mess, so after thorough research I came across byte. So many good reviews and results so I decided to try it out! Byte has been amazing so far! Only on week 4, and such awesome results already! Can’t wait to finish!
Thank you for trusting us to get you to your dream smile. We are so happy to be on the smile journey with you. We are excited to see your continued progress and your final results! :) Thank you for the great review, Breanna.
Reviewed May 27, 2021
I’m thrilled with my Byte journey, I was able to see slight improvements within a few days, and discomfort has been minimal. The entire process has been super easy, and the Byte team has been incredibly helpful and easy to reach.
Rebecca, we are thrilled to hear about your amazing experience with Byte so far! We are excited to be on this smile journey with you. We look forward to seeing your final result. Thank you for the great review!
Reviewed May 26, 2021
My experience has been excellent since I started with my treatment. I am very happy to have made the decision to choose Byte. The treatment has each of the steps very well explained and makes it easier for each person to do it properly.
We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :)
Reviewed May 26, 2021
I LOVE how Byte has made this process so easy so far. The representatives have walked me through each step. I used this system for my daughter and now my son and honestly have loved the results and the level of commitment the team at Byte has showed. I would highly recommend the system.
We are so happy to hear that we have not only helped your daughter but get to be on this smile journey with your son as well. From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way. We are excited to see your son's final results! :)
Reviewed May 26, 2021
I was skeptical at first and didn’t feel like I was seeing much of a transformation, but 7 weeks in, I am starting to see some differences. The process to get started is easy, and the customer service is helpful! I cannot wait to see the end result.
It can definitely take some time to finally start seeing the transformation of your smile. We're thrilled to hear you are starting to see those results. We can't wait to see your final results, and we hope you'll share them with us! :) Thank you for the great review, Robert.
Reviewed May 26, 2021
I’m currently in my 4th month of my night time aligner treatment plan and I absolutely love this program. Wearing then the majority of while I sleep is amazing. I can see my smile changing week by week and I’m so excited for the final results.
Pam, thank you for reviewing your experience with Byte! It really is amazing that you can get your dream smile while you sleep. We are thrilled to hear you are seeing the progress week by week and we can't wait to see your new smile! :)
Reviewed May 25, 2021
Byte experience has been great so far, I am on week 8 and seeing very encouraging results! So glad I did it, my only regret is I wish I had done it sooner! I would definitely recommend this product to anyone who just wants to feel more confident about their smile!
We are so happy to hear you are loving your progress so far, Emily! We can't wait to see what you will think of your new smile???? If you have any questions throughout your treatment you can give us a call or send us an email. We are standing by for support. Thank you for the great review!
Reviewed May 25, 2021
My experience so far has been great, very helpful and extremely nice customer Support. The treatment is working perfectly and my teeth are looking straighter as well as brighter! Still have a few weeks left but I'm looking forward to the end results.
You are so close to those final results, Loyda. We are excited to see your new smile! Our Customer Care team is there to provide the support you need throughout treatment. We are always happy to help if any questions should arise. We appreciate the review. We hope you'll share your new smile with us! :)
Reviewed May 25, 2021
I never thought that aligners would work for me, my teeth were very crowded and very crooked. I tried two other companies before I found Byte, the others said they could not do it. Byte is amazing. The customer service is outstanding. They have been very helpful through the whole process. I would recommend them to everyone.
Jami, we appreciate you taking the time to review your experience. We are thrilled to be on on this smile journey with you! We are happy to hear that our team has been able to support you throughout, and the support doesn't stop there. If you ever have any questions we are just an email, phone call, or text away. We are excited to get you to those final results! :)
Reviewed May 25, 2021
Any questions or concerns I had, Byte customer services was always there to assist me. Always precise with their answers and always had a nice friendly tone. And their aligners are high materials that I could rely on to get my smile improving better in each week.
Thank you for the great review, Jon! Our team's goal is to make you feel supported throughout your Byte journey. We are thrilled to hear our team did just that. We look forward to seeing your progress and your new smile! :)
Reviewed May 24, 2021
I am on week 2 and so far it’s comfortable and I have no complaints. I have recommended it to several friends and family members. I will update as time goes on but I noticed that there is less spacing so far already.
Thank you for taking to the time to review your experience, Laporsche! We appreciate you telling your friends and family about Byte! Make sure you are getting your referral bonus. We are excited to see your progress, and can't wait to see your final results! :)
Reviewed May 24, 2021
I am so happy with Byte so far! I am about halfway through my treatment and can see visible results. The customer service is excellent as well. They are always readily available via phone, email, or text with any questions or concerns. Can’t wait to finish the second half!
Ashley, thank you for taking the time to review your experience. We are thrilled to hear that our team has taken such great care of you throughout this journey! We are so excited to get you to your final results, and we can't wait to see your new smile! :)
Reviewed May 24, 2021
Byte is super easy to get started and their customer service is top notch. They really take a hands-on approach right from the start, from taking the impressions of your teeth to the delivery of your aligners. Everything in the kit was very neat and organized.
Thank you, Lela! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way. We hope you'll share your progress with us! :)
Reviewed May 24, 2021
When first researching how to fix my teeth I stumbled upon Invisalign and multiple competitors which is how I found Byte. From the get go I thought their customer design and experience was well thought out and laid out with easy to follow instructions and helpful representatives. When I decided to purchase the step by step process was easy to follow. Since then I am halfway through and have seen great success with their day & night version. My only hesitation which is why they are not a 5 star is that once the sell was made I had a few additional questions that they took an exorbitant amount of time to respond to. It felt like once they made the sell their customer service dropped off, however they did eventually respond after a few weeks!
Thank you for taking the time to review your experience. We appreciate the feedback as it can help us better serve our customers. We're sorry to hear we weren't able to connect sooner! We are currently experiencing a higher than normal volume and we apologize for the delay. We appreciate your patience as our team is working hard to address your questions and concerns as soon as possible. Your smile is important to us and we want to make sure we are providing the excellent customer support you deserve. For immediate assistance, you can reach our team at 877-298-3669.
Reviewed May 23, 2021
I’m on my first week of aligners and I cannot say enough good things about my process so far! I was extremely hesitant about not going through my dentist for clear aligners, but I can say that I am so glad I went with Byte! The communication has been excellent! Thank you, Byte, for such an affordable option!
Amy, we are so glad you chose Byte for your smile journey! We are happy to hear about your awesome experience with our team. The support doesn't stop here. Our entire team is here to support you every step of the way and wants to make your treatment as smooth as stress-free as possible. You deserve a smile you love and we cannot wait to get you there. Thanks for the awesome review, and welcome to the Byte fam!
Reviewed May 22, 2021
Amazing! I have had an great time with my teeth so far and I’m in love! I feel more confident in myself again! I will recommend to anyone I know! I was scared at first but now that I see it actually works, I’m beyond happy!
Thank you for taking the time to review your experience, Crystal. We are so happy to hear that you are feeling confident in yourself it's amazing what a new smile can do! Our team is here to support you throughout your smile journey. If you ever have any questions, we are standing by for support. We can't wait to see your results!
Reviewed May 22, 2021
They are always quick to respond and so helpful when an issue arises. My teeth aren’t completely finished yet, but I’m excited to see the end result. Their customer service is the best I have ever encountered. And they truly care about your smile!
Thank you for the great review, Samantha. We are so happy to hear that our team has been able to help and support you throughout your journey! We are here for you any time you have questions. Now let's get you to your dream smile!
Reviewed May 21, 2021
Great experience using this. It’s easy to apply. Just keep using the hyper byte if you have discomfort, eat soft food for the first day or two and it will go by very smooth. The only thing I wish could be different was if Byte could add an extra case because sometimes I forget it when I’m out and when I switch my bags
Thanks for the review, Noshka. This is awesome advice to our current and future customers! That is great feedback and we will definitely pass that information to our leadership teams. We do offer replacement cases on our shop byteme.com/pages/shop or email our support team at support@byteme.com and we would be happy to help you order a new one. We are excited to be on this journey with you and to see your new smile!
Reviewed May 21, 2021
I been checked on even after purchasing and even through the experience they made sure I was walked through step by step. The service here is definitely family. I feel connected to an company that won’t let me fail and that’s the best feeling in the world. Money was worth spending. I would do it again.
Britney, thank you for the awesome review! We are happy to hear about your awesome experience with our team and that we get to guide you through this smile transformation. We are so excited :) The support doesn't stop here. You are part of the Byte fam and our entire team is here to support you every step of the way and wants to make your treatment as smooth as stress-free as possible. You deserve a smile you love and we cannot wait to get you there!
Reviewed May 21, 2021
I am still completing my treatment, and the experience has been great so far. Customer service has been excellent which is why I’m giving 5 stars. From the start with my teeth molds throughout the process, they have been extremely helpful and always quick to respond by text, email, and phone. I’m on my final aligners. My teeth are a little stubborn and not quite right yet. I called customer service. They answered right away. The rep said to send photos of my teeth, and they would determine the next steps. He told me I have to be completely satisfied with my smile before ending treatment, so I feel confident in their process.
Thank you for your great review, David. Sometimes teeth are a little more stubborn than anticipated, and we are happy to hear that our team was able to get your smile back on track. We are here for you any time you have questions. We can't wait to see your final results!
Reviewed May 21, 2021
I wanted to try aligners after not being satisfied with previous work done by braces and seeing my teeth shift after 5 years of getting them off (I did wear my retainers every night for those 5 years). After extensive research, I decided that Byte was the program for me, and I have not been disappointed whatsoever. From signing up to wearing my aligners everyday, the process has been extremely easy. I did select the Night Time aligners program because I wanted to be able to work through my days without having to worry about my aligners. The aligners themselves are of good quality and relatively thick (I believe I read somewhere in my pamphlet that they also double up as a night guard to protect against teeth grinding). I can definitely feel pressure every time I put on a new set every week, but the pain is nothing unbearable. I would recommend this to anyone looking to improve their smile!
We are excited to be on this journey with you to a smile you will love! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :) We appreciate you reviewing your experience with Byte, Brianna!
Reviewed May 20, 2021
My aligners worked very well, even though I had to wear them longer than anticipated. I never had any issues with breaking or painful aligners. I really liked the BrightByte cleaner and the ease of use for the whole system. The customer service has been incredibly friendly and efficient too!
Thank you for the review, Jessica. We are so happy to hear about your awesome experience with Byte. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :)
Reviewed May 20, 2021
I am on week 8 of my aligners. I am pleased with the experience. I have not told my husband nor my son that I am wearing them and neither of them have even noticed. Both have noticed something but they have mentioned my hair or my skin but not that my gap is nearly closed! I have had no problems and each week I look forward to seeing my new smile. I am so excited to see the final results.
This is incredible! We can't believe they haven't noticed. When we say invisible aligners we mean INVISIBLE. We can't wait to see your new smile and hear their reactions when they find out. Please keep us updated we have to know. Thank you for taking the time to review your experience with Byte, Sheree. If you ever have any questions let us know. We're always happy to help!
Reviewed May 20, 2021
My experience with Byte has been great so far. Wonderful customer service. Whenever I have questions or need a follow up, they have been there. My progress has also been going really well and I am just about complete. I would definitely recommend to people out there looking to straighten their teeth.
Woohoo you are so close to your dream smile and we can't wait to see it! Our team's goal is to support and provide the best experience throughout your treatment. We're thrilled to hear our team did just that :) Thank you for taking the time to review your experience.
Reviewed May 20, 2021
The Byte aligners came via Fedex and was designed beautifully. The instructions on use was provided previously by email. The whitener/cleaner tastes minty fresh and the process in the evening works best for me. The Hyperbyte makes a difference. After one week - I already notice a difference in my teeth. I’m looking forward to the end result.
We're so happy to hear you're loving your Byte products and that you are already seeing results after just one week! That is amazing :) We cannot wait to watch your progress each week and get you your dream smile!
Reviewed May 20, 2021
So far love the product and service. From start to finish it’s been extremely professional and informative. I totally will recommend byte to friends and family. I got the night aligners and nobody knows I wear them during the day. Very happy.
Hi, thank you for the awesome review. We appreciate you telling your friends and family about us. From start to finish we do what we can to provide the best experience and we're so glad you have felt that. Our customer care team is standing by for support if you ever have any questions.
Reviewed May 20, 2021
Loving my new smile with Byte. The process has been simple and the support from the byte team has great. Any problems or questions I have had along the way, the team has been quick to help. I can't wait to see the end result!
Our team is always here to help and guide you through every step of your Byte journey and we're so happy to hear you have felt that. Thanks so much for the awesome review!
Reviewed May 19, 2021
I am seeing great results with my upper teeth. My treatment was 11 weeks while my bottoms were 18 weeks. I have to go back a little for the bottoms because tooth wasn’t shifting but customer service was awesome. They were clear in helping me get back on track and setting up my retainers for the top.
Hi Dylan! Thanks so much for writing in and sharing your Byte experience so far. We are so happy to hear that our Customer Care team was able to help you out and get you back on track towards your dream smile. We're always here to help, so please don't hesitate to reach out!
Reviewed May 19, 2021
Before I started Byte my teeth were completely off so much that one of my bottom teeth was hidden by the others. I was also in constant pain because of how badly my teeth were shifting. I am a full time musician which made it difficult to wanna show my mouth when I was performing. Byte has changed my whole outlook on my smile!???
WOW! This makes us so happy to hear. We are so lucky to be on this smile transformation journey with you. Thanks so much for sharing your experience :)
Reviewed May 19, 2021
I've had no one contact me through this experience. In the final week I contacted them and told them my teeth weren't close to straight but I was on my last week of aligners and asked for advice. I emailed 3 times, called, and submitted a chat. It still took a week for someone to get back to me and then they just said someone would be with me within 72 hours. 72 hours later no response. Then they just had me send pictures and said go back 4 weeks with the aligners. So frustrating and disappointing.
Hi Jenny, thank you for taking the time to review your experience. We're sorry to hear your journey has been less than amazing. We are currently experiencing a higher than normal volume and we apologize for the delay. We appreciate your patience as our team is working hard to address your questions and concerns as soon as possible. Throughout treatment, we do send check-in emails every two weeks. If you were not receiving those emails, we would like to look into this further. We can understand your frustration and that this may feel like a delay in the treatment plan. It’s good to keep in mind that all teeth are unique and move at their own pace. While this may slightly extend the duration of your plan, it’ll be well worth it when you achieve the end results. Our team is committed to getting your smile back on track, and if you have any questions or concerns you can email support@byteme.com, call us at 877-298-3669, or send us a DM on Facebook. We are standing by for support!
Reviewed May 19, 2021
So far so good. The impressions were easy to do. The plan in 3d is very helpful in making an informed decision. I am still only in the early stages but very excited and hopeful. The website has good instruction as well.
Thanks so much for the review, we really appreciate you taking the time to share your Byte experience! We are so excited to see your progress each week :) Let us know if you have any questions, our team is always here to help!
Reviewed May 19, 2021
I'm about 10 weeks into my treatment, customer service has been amazing from the beginning. They're experiencing a high volume so the last issue I had took a few extra days for them to get back to me, but they made sure to call and go everything with me until I understood completely, which is much appreciated! I already definitely notice a difference, but when something felt off they made sure to check in and really understand what my issue was to fix it. Even with some hiccups, it makes me feel more comfortable and confident knowing they're in it to give me the best smile possible, not just take my money and send me on my way. Would definitely recommend!
We are thrilled to hear you are seeing a noticeable change in your smile already and we are so happy our team has been able to provide you with such a positive experience. We know going through the at-home aligner process can be a bit daunting and we want to make sure you feel supported every step of the way. As you're getting to the final steps of your treatment, our team is here for you! Let us know if you have any questions. We can't wait to see your results :)
Reviewed May 18, 2021
This company has an excellent product, simple instructions that are intuitive, comfortable and high quality material, and most importantly, are highly effective! I noticed dramatic change in my smile within a month, and it's only gotten better half way done! I look forward to the final result and can be proud of the smile I've always wanted. Phenomenal company with Phenomenal products.
WOW, this is so amazing! Thank you so much for the awesome review :) We try to make sure our customers feel comfortable throughout their entire Byte journey and we're so glad to hear our team was able to do that for you. We cannot wait to see your smile transformation, we hope you'll share some results photos with us!
Reviewed May 18, 2021
I am glad that I got these aligners. They have helped my smile to be more confident. I like that they provide Brite Byte to clean and whiten at the same time. The customer service is very friendly and helpful every time I call them.
This makes us so happy to hear! We are so happy to be a part of your smile transformation journey, thank you so much for choosing Byte! Our team is here for you every step of the way. Please don't hesitate to send us an email or give us a call any time you have a question :)
Reviewed May 18, 2021
I am halfway through my Byte treatment and so far everything is going great. The whole process has been easy thanks to the amazing customer service I have received. They have been there to help every step of the way, through text, email, and even phone calls. I am so excited for the outcome!
YAY, halfway there! Our customer care team is here for you every step of the way. We are dedicated to making your Byte journey as easy and seamless as possible. If you ever have any questions or concerns just let us know, we've got your back :)
Reviewed May 18, 2021
Wow, 1 word sum up here would be any of these, take your pick. SCAM, GARBAGE, HORRIBLE. Nowhere near 8 weeks, almost a year in, started before COVID so that’s not an excuse. I even purchased the premium ones you're supposed to only wear at night time. After week 2 I was told to wear them as much as possible which is a gimmick to upsale you on. Same horrible product, same horrible service. I actually sent multiple emails over a 6 week span and got no answers. Then I get an email saying management will reach out in 2-3 business days. Another month gone no answer.
Trust me there are other companies out there. This place isn’t even the best price either. Maybe get a 3D printer and do it yourself because they don’t know what they are doing. Furthermore there isn’t even real dentists here, their customer service reps, sales reps, and know nothing about dentistry. RUN THE OTHER WAY, I repeat R U N, don’t walk, don’t stop, don’t look, just R U N.
Hi Shawn. We are sorry to hear your Byte experience has been less than amazing. We understand that having your treatment plan get extended could be frustrating. During all orthodontic treatment, it is common to have to make adjustments as some teeth can be a little more stubborn than others and need more time than anticipated to fully move into place. However, our team is here to work with you to make sure you get your dream smile. If you haven't heard back from us please feel free to give us a call at 877-298-3669, or you can shoot us a message on Facebook and we can make sure a Byte team member takes care of you.
Reviewed May 18, 2021
It’s happened! My teeth are getting straighter! I’ve waited a long time. Always put this last on my list but now it’s my time to shine! So excited!! Easy to use. Little to no hassle! Teeth are whiter with product. I feel so much more confident. Can’t wait until my teeth are finally completely straight.
WOOHOO!! We are so excited for you and your new smile :) We're so happy to have you in our Byte family and be on this journey with you! Let us know if you have any questions, our team is always here for you.
Reviewed May 17, 2021
My Byte experience so far has been great. It has been very easy to contact a representative whenever I had questions, and my impressions kit shipped very quickly. After I sent my impressions back, I received a treatment plan just days later, along with constant communication regarding all questions I had. I am hoping this continues through the course of my treatment plan.
Hi there! Communication is so important to us to make sure our customers feel supported and comfortable at every step of their Byte journey. We're so happy to hear you have felt this from our Byte team :) We cannot wait to see your progress each week! Thanks for the review.
Reviewed May 17, 2021
I'm just finishing my fourth week with my Byte aligners ... I am already noticing the changes. I feel so happy I am doing this for myself, and the Byte team have been incredibly helpful throughout the process. Honestly, though, the first week was rough. However,, I made it through, and now it has become a joyful part of my life. Looking forward to flashing my big bright smile in a few more months!
We are so happy to be on this smile transformation journey with you! Our team is here to support you through every step of your treatment and answer any questions you have. We cannot wait to see your progress and get you to those final results. We hope you'll share some photos with us :)
Reviewed May 17, 2021
I love this experience. It was very easy and Byte met my needs service wise and financially. I will highly recommend to anyone who wants that amazing Byte! I am at the beginning of my journey but I am anticipating a better smile and whiter teeth!
Hi, thank you for the awesome review. We appreciate you recommending us. From start to finish we do what we can to provide the best experience. Our customer care team is standing by for support if you ever have any questions.
Reviewed May 17, 2021
I started my 12 week Byte at Night experience 10 months ago and have not had much success. I was supposed to change aligners every 7 days and it would take at least 2 - 4 weeks per change out. For the past 5 months I have been in Upper Tray 5 and Lower Tray 8, unable to get the next set of trays to work. I contacted byte and they sent refinement aligners, a new 10 week program; however, I can't get them to fit at all so here I am over $2,000 out of pocket paid upfront and I'm basically restarting the program with aligners not fitting. Also, when my original aligners arrived, I was missing aligners and had to contact them to send those.
When I contact byte needing actual help it takes days to weeks for a response; however, the marketing team is always quick to reply. I have had friends participate in other at home aligner programs with better success. I choose byte for their byte for life guarantee program but am disappointed with my progress and expenses thus far. I would hope that they would give preference to the customers that they already have by replying in a timely manner and using some form of quality control....by shipping incomplete sets to customers and then having the customer send pictures of what they have received is not quality. Good luck future aligner wearers.
Hi Jennifer. We are sorry to hear your Byte experience has been less than amazing. During all orthodontic treatment, it is common to have to make adjustments as some teeth can be a little more stubborn than others and need more time than anticipated to fully move into place. However, our team is here to work with you and make sure you get those additional aligners. We can understand that waiting for additional aligners can be frustrating. Rest assured we are working hard to get your smile back on track. If you have not heard back from our customer care team, please give us a call at 877-298-3669, or shoot us a message on Facebook so we can make sure a Byte team member is taking care of you.
Reviewed May 17, 2021
Almost done with Byte! It’s been great so far and my teeth are looking much better than when I started, customer service has been so helpful with all my questions and I can’t wait to have the teeth I’ve been wanting at the end.
We are so happy to be on this smile transformation journey with you. Our team is dedicated to giving you your dream smile, and we're so happy that you are loving your results. If you have any questions as you're getting to the end of your treatment, please don't hesitate to send us an email or give us a call. We're always here to help :)
Reviewed May 16, 2021
I’ve been following all instructions correctly and I feel like in a month I’m already starting to see a difference! I would highly recommend this to anyone who would like to improve their smile in just a few easy steps.
WOOHOO!! We love that you are loving your smile transformation so far and we can't wait to see how it progresses each week. We hope you'll share some before and after photos with us :)
Reviewed May 14, 2021
It all was a super easy process from start to finish and they had great customer service every step of the way! There were step by step detailed instructions that were very easy to understand. Once you have the products they don’t forget about you!
Our customer care team is here for you every step of the way. We are dedicated to making your Byte journey as easy and seamless as possible. If you ever have any questions or concerns just let us know, we've got your back :)
Reviewed May 14, 2021
I chose this company based on the great reviews but mine and my sister’s experience was the complete opposite. They are nice until you sign up and then they disappear. I received the first few months of aligners for my treatment plan and then never heard back! I reached out when I was out of aligners and expressed my concerns with the lack of movement on my front lower teeth. They told me to send in pictures which I did MULTIPLE times only to get redirected to a new person each and every time I asked for an update. I would even get responses saying that my account didn’t exist!
I was finally able to get a human response only to be told that I needed to START OVER with my OLD aligners. I have yet to hear anything else! My sister started treatment at the same time as I did and had the same exact experience. Basically if you’re going to use this company, prepare for a huge lack of communication and hope that your treatment plan goes flawlessly because you won’t get any feedback if you reach out to the company.
Hi there. We are sorry to hear your Byte experience has been less than amazing. We would be happy to clarify our communication processes with you. Once you purchase your aligners, you are supported by our whole customer care team throughout your treatment. While you may be assisted by different people, our team works together and is able to review your case before providing you with a response. If you are having trouble hearing back from our team we'd be happy to look into this. For immediate assistance, give us a call at 877-298-3669 and a member of our team will take care of you.
Reviewed May 13, 2021
I so appreciate Byte customer service. They always answer my questions in a timely manner and addresses any of my concerns. I highly recommend Byte not only for the product, but for the fact they always make sure the customer is happy.
We are so happy that you chose Byte to get you to your dream smile! Thanks for the awesome review Stephanie. We are here for you any time you have questions, so don't hesitate to reach out!
Reviewed May 13, 2021
Do not, under any circumstances buy from this company. I would rate them as a zero if I could. They have the worst customer service. It takes 2 weeks for them to reply with an answer to any question. I paid in full in advance for a 26 week treatment in advance. I have only received 15 weeks of aligners. I have been fighting with their support for 6 weeks to provide the rest of the aligners I paid for in advance. This is the only company I have ever had to report to the BBB.
Hi John- thank you for taking the time to share this feedback with our team. We understand that it can be frustrating when your treatment does not progress as you expected. When a customer's treatment plans extend past 15 weeks we only send the first 15 weeks to ensure that everything is on track before proceeding. We promised you and an amazing smile and making sure to check in at that time is hugely important to ensure we can get you there! Your dental health and safety is our #1 priority so these check-ins are super important to our team and for the future of your smile! Our team is here to support you and is committed to getting you a final smile that you love. We are here to provide solutions that work and help us get to the goal of that great new smile :) We apologize for any unnecessary delays when it comes to communication with our team, we want to do what we can to get your situation turned around for you. If you have not heard back from our team about the next steps, this is something we will want to look into right away. If calling at 877-298-3669 is not working either, please send us a direct message on Facebook and we would be happy to get these issues resolved.
Reviewed May 13, 2021
I appreciate the communication and check-ins I receive as to how the process is going. I can see the difference and I am excited to see the end result. At first I was worried it would be hard to get the aligners on and off, it's been easy!
Hey Amanda! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)
Reviewed May 13, 2021
Their sales/marketing team will hound you constantly. However, once you commit and pay you will rarely hear from anyone again, and will wait weeks for a response from customer service, if you ever get a response. I was originally given a treatment plan of 22 weeks total...12 weeks in when I finally got a hold of them and sent updated photos of my teeth I was told I needed to start over. I am in week 11 of my second plan and was just told this again (after sending photos and waiting weeks for a response). I have followed their directions to the letter since I started the plan in October. It is now May and my teeth do not look much different than when I started. This has been a terrible experience, and I would not recommend Byte to anyone. Please do your research...normally I would say you get what you pay for, but in this case I did not even get that. Very expensive mistake.
Hi there, we are sorry to hear that you have have trouble reaching our team. Once making your aligner purchase, you should receive an email confirmation as well as check-in emails about every 2 weeks to make sure you are progressing as projected. At times, these emails may get stuck in a spam or junk folder. With this said, we want to make sure you are able to connect to the appropriate party and receive the assistance needed. We are here to support you and get you that smile you have dreamed of! If you still have had issues hearing from our team, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back, or send us a DM through FB and we'd be happy to help.
Reviewed May 13, 2021
Everything from Byte has been great so far! If any questions have come up, they are quick to check in and answer. From the impressions kit to going over payment options and even during the waiting period while trays were created they checked in through the whole process. I am on my week 5 trays and doing great!
Yay Elyssa! We are so happy to hear about your awesome experience with Byte. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!
Reviewed May 13, 2021
My teeth were gapped all over and crooked. I went to the orthodontist to get an estimate how much it will cost to fix my teeth and they wanted to charge me 10,000 dollars. I was Blown away. I looked Into Byte and read reviews and saw some video but the cost is what reeled me in to get these aligners. My teeth look so beautiful and my confidence shot up. Thank you byte for making my smile even better.
Hi Eve, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!
Reviewed May 13, 2021
I'm only on tray 4 out of 14. Can see a big difference already from the first 2 trays! Can't wait until I finish my treatment. It's not as painful as I imagined it to be. Not uncomfortable to wear but you will kind of feel naked without them on.
Hi Carolyn! Thank you for the awesome feedback. We are so happy to hear that your experience has been great! It definitely takes some time to get used to each new aligner, remember the HyperByte is your best friend and can be used to help alleviate the discomfort. If you ever have any questions, feel free to send us a message at support@byteme.com.
Reviewed May 12, 2021
Byte experience for the day treatment is hard. I wish I bought the night time process. The byte vibrator makes you dizzy at times and that to me is the most difficult to use. Otherwise, it's cheaper than braces.
Hi Mercy! It can definitely take some time to get used to using the aligners all day. If the HyperByte is making you dizzy, we recommend to stop using it and give us a call at 877-298-3669 during normal business hours MST and we would be happy to provide you with the best next steps:)
Byte Company Information
- Company Name:
- Byte
- Address:
- 3435 Ocean Park Blvd., #107-252
- City:
- Santa Monica
- State/Province:
- CA
- Postal Code:
- 90405
- Website:
- www.byteme.com
