BODi Reviews

Hello Sam,

A full refund of £39.00 was processed on June 12, 2019 and these details have been confirmed by our financial administration. According to the details of your correspondence, you informed that you cancelled your card due to suspected fraud on June 13, 2019, before the refund could be posted to that card. Upon the banks issuance of a replacement card, the refund should’ve been posted to the new account. It is the sole responsibility of the bank to ensure that the refund is diverted to your new card account. In the hopes to provide additional assistance with getting this matter resolved, you have been supplied with a reference number as well to give to your financial institution as proof of your refund. If any additional supporting information is needed, please contact our corporate support team.

Hello Chere,

We sincerely apologize concerning any inconvenience you have encountered in your attempts to cancel your Beachbody on Demand Service. Upon further investigation of your account records, it has been discovered that your Beachbody on Demand subscription was initiated through your apple device, and thus, you will need to follow the instructions detailed in FAQ 2359, which advises you on the proper steps to take concerning Cancellation of your BOD subscription billed through iPhone, iPad, or Apple TV.

Unfortunately, we do not have access to cancel any subscriptions purchased through the Apple platforms. We attempted to contact you regarding your concerns, but were unsuccessful. An email detailing the instructions to cancel your Beachbody on Demand Subscription, through your Apple device, has been sent to your email address. If you need any additional assistance, please contact our corporate office and we will be happy to walk you through the instructions to cancel your Beachbody on Demand membership.

Hi Lupe,

We are truly sorry to hear about the technical issues that you have encountered with using the Beachbody on Demand fitness Streaming. Your concern has, in fact, been escalated to our tech team for further assistance. They have reported attempting to contact you by phone, but were not successful. We hope to provide you with the proper assistance soon.

Hi Alfonso,

Thank you for your feedback. We are happy to hear that Beachbody has inspired you to work out and that so far, you are loving your experience. We understand that you may be interested in getting more programs and we have some great news to share with you. Our Beachbody on Demand Fitness Streaming Platform, that allows customers to receive access 24-7 to over 700 (+) Beachbody workouts, meal plans, and more, actually comes with three different payment plan options. The first is a 14 Day Free Trial that converts into a Quarterly Membership and subscription fee of $39 every three months, the second option is a 6 Month Membership plan for just $59 every 6 months and finally the most popular of our options is the yearly BOD membership for $99. Each option is fully secured with a 30 Day Money Back Guarantee, thus in retrospect you can totally try it out for a full 30 days completely risk free.

We hope this information helps and to view the Beachbody on Demand offers that we have described above, please visit www.beachbodyondemand.com.

Hello Marren,

We sincerely apologize concerning your experience and assure you that we take these matters very seriously. Our goal at Beachbody is to provide excellent service along with superior products. Although we try to consistently maintain the highest level of service, there are times when we have fallen short of this standard. Please know that our team is committed to identifying the reasons for service breakdowns and appreciate the feedback we receive from our customers. We have reviewed your contact history and identified and provided appropriate coaching and feedback to all team members involved in addressing your concern. With that said, it pleases us to confirm that your Beachbody on Demand service has been successfully cancelled per your request and a refund in the amount of $39.00 issued to you on 5/31/2019. Please allow 3-5 business days for your refund to reflect within your financial institution.

Hello Derrick,

Congratulations on loosing 27 pounds with Beachbody on Demand in just 5 1/2 months. Now, that's a transformation that is definitely worth sharing. With Beachbody on Demand's Step-by-Step workouts, you are not only able to achieve great results, but gain knowledge of proper form and the best combinations to use to get those amazing results. We are happy to know that you were able to follow along with the programs and achieve your weight-loss goals. We are honored to have you as a member of the Beachbody community and would like to encourage you to please keep up with the great work!

Hi Destinee,

Thank you for sharing such an amazing transformation story. You've lost 80 lbs and kept it off using Beachbody workouts. This news is life changing and further proves what you can accomplish if you decide, commit and succeed with Beachbody. It is an honor to have you as a dedicated member of the Team Beachbody Community. We want to wish you the very best in continuing to accomplish your health and fitness goals. Please keep up the great work.

Hi Kristine,

Keep up the great work!

Hi Michelle,

Thank you for your feedback, we are sorry to hear that you didn't achieve the results that you hoped to gain with Shakeology. Ultimately, Shakeology is designed to help the body with filling in the nutritional gaps common in the modern diet. It's powerful daily nutrition that helps real change begin on the inside. However, we understand that everyone has unique and special goals that they hope to accomplish in trying nutritional shakes, which is why our Shakeology is backed by a bottom of the bag 30 Day Money Back Guarantee. Upon purchasing under the guarantee section, it reads: "If you don't start to see and feel the benefits of Shakeology within the first month of using it, or if you're not 100% satisfied for any reason, just return it within 30 days for a full refund of the purchase price, less s&h—guaranteed."

your request.

Hi Anna,

Way to go with getting amazing results from completing the 80 Day Obsession program. We are ecstatic to hear about your success and honored to share in your fitness journey. Thank you for being apart of the Beachbody Community and keep up the great work.

Hi Maribel,

We are ecstatic to hear that you have been doing 21 Day Fix and are really enjoying all of the great perks and benefits of Beachbody on Demand. Not only does BOD provide you with the convenience of getting a great work out at home, but with over 700+ workouts to choose from, you will never get bored. While, we are terribly sorry to hear that Shakeology was not a great fit for you, we are happy to hear that you are interested in the Performance Energize. We see that you have been properly assisted with your return and a full refund was successfully processed to your account. We hope that you will continue with your Beachbody on Demand Membership in the Future, as we look forward to continuing with you on your fitness journey.

Hi Ben,

so you never get board. We want to encourage you to keep up the great work and thank you for being apart of the Beachbody Community.

Hi Leila,

Thank you for taking the time to speak with us today and for allowing us the opportunity to address your concerns. We sincerely apologize for any inconvenience,that you experienced with your purchase. In opting for the free 30 Day trial of vitamins, this program will enroll you within a subscription to ensure that you have just the right nutrients to get through your workouts and enhance your healthy lifestyle. The offer, however, is securely backed by a 90 Day Money Back Guarantee, should you forget to contact us to cancel the automated subscription. This allows you to send the 90 Day supply of vitamins back for a full refund if you are not completely satisfied.

Activit Metabolism 90 Day supply vitamins. We understand that you have verified receipt of your refund and we hope that this issue has been resolved to your satisfaction.

Hi Bryan,

incorporate nutritious tips from LIIFT 4 that fit into your plant-based healthy lifestyle, but Beachbody on Demand, in general, provides you with the convenience that you need, as a busy law school student to get in a great workout on your time and anywhere that you would like. With over 700 (+) workouts to choose from On Demand, you never have to worry about ever getting bored with your workouts. With Beachbody on Demand, you said it best, "It’s cost-effective, time-efficient, a great plan, and if you’re intentional about it, you can get great results."

We want to encourage you to keep up the great work and thank you for being an important piece within the Beachbody Community.

Hi Britny,

Wow! You've lost 60 pounds with the 2B Mindset Beachbody Nutrition Program, along with being consistent with the Beachbody on Demand workouts and that is something to be celebrated. Congratulations on your success and we hope to incorporate more features in the future to keep enhancing, both the Beachbody on Demand App, as well as the 2B Mindset Nutrition App. The great thing is that BOD does track all of your workouts there, so that you can look back on all that you have accomplished. Please keep up the great work and thank you for being a part of the Beachbody Community.

Hi Teresa,

fitness transformation and definitely something to be celebrated. We are sorry to hear that Shakeology did not agree with you, but we are happy that you found a program that was just right for you with 80 Day Obsession. One of the greatest benefits of Beachbody is that with so many options to choose from there is definitely something for everyone. Thank you for being apart of the Beachbody community, we wish you continued success with your health and fitness journey.

Hello Sean,

In fact, should this happen, we encourage our customers and coaches to contact us right away to either speak or chat with a live representative to ensure that cancellation takes place. Largely, because, we understand that although technology is wonderful, it is not free from imperfection and glitches can occur.

We would like to assure you that your case has been escalated to our tech department to ensure that Cancellation Forms are being updated and successfully processed within our system, as it appears that there may have been a technical glitch that occurred with your initial online request to cancel. We are sorry that you were not able to reach out to our live representatives sooner, but we would like to assure you that your Cancellation has been successfully processed.

Furthermore, a refund for the latest shipment has been submitted upon your agreement to return your lastest shipment. Please allow 3-5 business days for your refund to reflect within your financial institution. We have, also, honored a prepaid return label that was sent to your email, so that you do not take on any liability for the shipping and handling fees to return your package.

Lastly, while we aim to help everyone to accomplish their goals and live healthy and fulfilling lives, we also understand that it is for our Customers and Coaches to decide what is truly best for their health goals.

Hi Wayne,

We are ecstatic to hear that you have lost, an amazing, 30lbs with Beachbody On Demand. By being consistent with the programs and staying true to your goals you have managed to accomplish a total body transformation and we are truly proud to be a part of your success. Thank you for sharing your journey and don’t for get to submit your success story at www.thebeachbodychallenge.com.

Hi Dayanara,

You committed to 80 Days of Obsession and gained the benefits of feeling stronger and more energized. Congratulations on your success and pushing your self to the next level. We are so happy that your trainer introduced you to Beachbody and it is an honor to be apart of your fitness journey. Please keep up the great work and thank you for being apart of the the Beachbody Community.

Hello Jess,

Thank you for taking the time to speak with us and providing us with the opportunity to resolve your concerns. We are sorry to hear that Beachbody is not the right fit for you currently and we sincerely apologize for any confusion that you experienced with our Money Back Guarantee Policy. As listed via www.teambeachbody.com, our Money Back Guarantee Policy states that, "If you’re not satisfied with your product, simply go to faq.beachbody.com and select the “Return or Exchange” icon for a Return Authorization to return the product within 30 days for a full refund of the purchase price, less s&h—guaranteed."

In the case of your Challenge Pack order, you were one day outside of the Money Back Guarantee Period and you advised that you disposed of the items that came within your Challenge Pack and thus, in working within the bounds of their limitations our Customer Support Team was not able to process a refund in full. For Beachbody on Demand Challenge Packs, it is a requirement to return all items that were received. In this case, however, we are happy to inform that a one-time courtesy has been approved and we have honored a refund for the pricing of the Annual Beachbody on Demand Subscription.

Lastly, we are happy to confirm that a refund before return has been completed for your latest shipment of Shakeology, along with your agreement to return your Shakeology order. Thus, a full refund was processed for your latest shipment of Shakeology and should reflect your financial institution within 5 business days. We hope this information helps and that your concerns have been resolved to your satisfaction. Should you need any further assistance, we encourage you to reach out to our Corporate Support Team.

Hi Amanda,

fitness train of evolution. We are ecstatic to hear about the awesome results that you have gained from doing the 21 Day Fix Program. The convenience that Beachbody On Demand provides to fitness enthusiasts is unmatched and we definitely plan to continue growing and offering more and more workouts. We want to encourage to keep up the great work that you are doing and thank you for being apart of the Beachbody Community.

Hi Jeffrey,

Thank you for sharing such a motivational journey with us today and congratulations on your fitness success with Beachbody. INSANITY MAX:30 has changed many lives and we are ecstatic to hear that you too, were able to see great results, loosing 12lbs and completing the workouts. You hit the nail on the head, when you stated that although staying motivated is tricky, we have plenty of options online to help you in reaching your goals. If one can follow the meal plan/nutrition guides/fitness calendars, get connected with their coach and keep up their enthusiasm, all that's left is to keep pressing play and showing up for yourself each and every day. If our customers and coaches just remember those key steps, more times then not, they are bound to achieve their fitness goals. Keep up the great work and we wish you continued success in reaching your health and fitness goals.

Hi Anglea,

Congratulations on the success that you have achieved in completing the LIIFT 4 Program. LIIFT 4 is a, no nonsense program that incorporates weightlifting and high intensity (HIIT) cardio to build muscle and scorch fat, in just 4 days a week. For many, fitness enthusiasts like yourself, this is the perfect workout when looking for the flexibility to also attend live workout classes or outdoor running. Furthermore, while, many of our workouts incorporate the workout calendars, which are designed to get you the best possible results, we have many customers and coaches that opt to create their own schedule as well. We encourage you to keep up the great work that you are doing with 80 Day Obsession and we hope to present more programs that allow for flexibility like that found within the LIIFT 4 program.

Hi Jennifer,

80 Day Obsession is such an awesome program and we are so pleased to hear that you are now on your third round with it and have incorporated Transform:20 and completed LIIFT 4. You are really rocking it. Sometimes, it takes a little bit of desperation for change to get us to try something different from our own program. With Beachbody on Demand, you have the convenience of getting over 700(+) workouts streamed direct to your. You never have to worry about going to the gym again with such a huge variety and it only keeps getting better.

We are happy that you decided to give Beachbody on Demand a try and take the guess work out of your routine and can now share your amazing testimony with so many others.

Keep up the great work and thank you for being apart of the Beachbody community.

Wow, Justin!

You lost a remarkable 40 lbs with Shaun T's T25 program and enjoyed the workouts. That is awesome and we want to say a huge congratulations on your success. One of the best things about our fitness platform is that it is literally set up based upon the convenience of our customers and coaches. Our workouts can be done practically anywhere, but many love that it can be done right in the convenience of your own home. We are happy to know that you were able to take advantage of the program and achieved amazing results. Thank you for being apart of the Team Beachbody Community and please keep up the great work.

Hi Dolores,

We sincerely apologize for the experience that you have expressed encountering and we hope that we have been successful in turning it all around. Our mission here within Team Beachbody is to help people achieve their goals and live a healthy, fulfilling life. We understand the zeal behind our Coaches in wanting to get everyone healthy and on board with the Team Beachbody Mission, however, we also encourage them to maintain and uphold the integrity of their business by being forthright and informing their customers concerning the details of the packages that we offer. Ultimately, becoming a Coach should be a personal decision, made by our customers and our Sponsor Coaches must keep that in mind when sharing this great opportunity with their community.

Moreover, we understand that when you contacted our customer service team, you expressed disappointment in that experience due to agents advising that they were having trouble with the phone lines and promptly disconnecting the call and for this we are truly sorry. Feedback, has been provided to the team that handled your call to ensure that we are providing the best level of customer service possible.

Lastly, Upon providing your Return Authorization number and obtaining your agreement for the return of your Shakeoology shipment (within 30 Days), we are happy to confirm that a full refund was processed for the Annual BOD & Shakeology Challenge Pack, purchased on 4/12/2019. Please allow 3-5 business days for this to reflect within your financial institution. We want to encourage you to feel free to contact our Corporate Team at any time, should you have any further question. We wish you success in reaching your health and fitness goals and we hope that we can be apart of your fitness journey in the future!

The Corporate Team

Hello Deb,

You've lost 43 pounds and have kept it off using Beachbody programs and supplements, like energize to give your body that boost that it needs to push you through your workouts.

our success stories are true testimonies to the Beachbody philosophy that if you decide on your goals, commit to achieving them, you will ultimately succeed. You made a decision to accomplish your health and fitness goals and now your friends and family have also been impacted by your success. This news is life changing and we are so happy to hear that you have not only benefited from Beachbody on Demand, but you have also taken advantage of our nutritional supplements and performance line. You made Beachbody make sense for you and selected your favorite tools to help you achieve, such a wonderful transformation. With Beachbody on Demand being just $99 for the year, and having the option to pay semi-annually or quarterly, it really is one of the best deals that we have ever seen.

With that said, we are truly proud of your accomplishments and honored to be apart of your journey. Thank you for being a wonderful part within the Beachbody Community.

Wow, Erick! Congratulations on your success with Beachbody's T25 Workout. Shaun T is literally helping to transform lives all over the world, so we are happy that you too were able to jump on board with T25 and get in great shape. With just a little dedication and taking advantage of the nutrition guide, workout calendar and taking the measures needed to track your results, you were able to achieve not just awesome results, but a complete body transformation. We can not wait to hear more about what you decide to do next. Thank you for being a part of the Beachbody community and for sharing your dedication and commitment to achieving your fitness goals. Keep up the Great Work!!!

Hi Nicola,

We are sorry to hear that you did not intend to purchase the 21 Day Fix Essential package and did not wish to complete the order, but reported receiving an email confirming your order. Normally, when shopping with us online via Beachbody.com and completing the checkout process by entering your credit card information, expressly agreeing to the terms and conditions of your order by clicking the checkbox, and clicking “Place Order,” your order will be processed as you requested. After this initial order is processed, additional offers, which may interest you, will be presented. If you close your browser after you click “Place Order,” your initial order will still be processed as you requested, but we will not charge you for any additional items you may have added to your cart unless you reach the final confirmation page.

However, according to your statement, while you did provide your card information you did not press "place order" and with that information, We sincerely apologize for the inconvenience and confusion encountered with our web billing process and we hope that we can help turn your experience around.

Being that we make the attempt to get our Customer's their packages, as soon as possible, your order is also following this same standard and has already been "Picked" for shipment. Unfortunately, we are not able to stop the package from shipping. Thus, once your package has been shipped, we will process your refund of the first and only payment that will be billed. Unfortunately, we will not be able to provide a return label, as we do not have the access to provide return labels for Canadian Addresses and thus we are requesting that you return your package and we will be sure to honor the initial shipping and handling fee charged.

Hi Kevin,

We are elated to hear that Beachbody On Demand has helped, both you and your wife in accomplishing your fitness goals. With Beachbody on Demand there is definitely something from everyone from workouts to Shape and Condition your body, Healthy Nutrition and Meal Plans for weight loss and Fitness Calendars to track your Progress. From what you have shared, you obtained your goal of fitness and improved your full body definition. We are so happy to know that we played a part in your Journey and we wish you continued success with your Health and Fitness. Thank you for sharing and being a member of the Beachbody Community.

Hi Stephanie,

Congratulations on getting access to over 700 (+) Fitness programs with Beachbody on Demand and starting 21 Day Fix, deciding to commit and succeed with the program. Autumn has been helping to transform the lives of many women and men all over the world with her Portion Control Container Meal Preparation and 30 Minute 21 Day Fix Workouts. It is definitely a Beachbody favorite and we are happy to hear that you are soaking up the accountability that you get from joining the Challenge groups offered by your Independent Team Beachbody Online Coach. Keep up the great work and we look forward to hearing more about your success in the future.

Hi Lindsey,

By pairing your workouts with the proper nourishment from Shakeology and the extra boost that the Performance Stack provides, you are providing your body with everything that it needs to be able to get through those workouts that may require a little extra effort to complete. Thank you for sharing and being a member of the Beachbody community, we wish you continued success with your fitness and health goals.

Hello Sara,

your Beachbody on Demand Membership has been successfully cancelled, effective immediately.

and did not request to cancel prior to your most recent request. We also show that the terms and conditions of the Beachbody on Demand Subscription were expressly stated, and accepted at the time of purchase.

the charges.

Hi Josh,

You can host Challenge Groups and inspire others by continuing to share your results, encourage others to jump start their fitness with BOD or Nutrition Challenge Packs and more, there is no limit to the success that you can achieve. Thank you for being apart of the Coach Network and helping end the trend of obesity, it is an honor to have you!

We sincerely apologize for any confusion that you encountered when canceling your Coach Account. The terms and conditions of Coach enrollment are expressly stated, and accepted at the time of purchase Although the information surrounding cancellation of your Coach Account is clearly detailed in your Coach Policy and Procedures documentation, we understand that some coaches may not take the time to read every page of the policy. That is why we have worked diligently to create a self-service platform that definitely provides you with quick and easy access to the tools needed to cancel your Coach Account. Due to the Coach Account, being an Independent Coach "Business" Account, for Coach Security measures, it is the sole responsibility of the Coach, to submit an Independent Coach Cancellation Form to request Cancellation of one’s Account. Coach Cancellation Requests must be submitted online and cannot be received via chat or phone. Once the signed Independent Coach Cancellation Form is received and accepted, the Coach account will be cancelled within 24 hours. The form is listed directly on the website and takes a matter of 5-10 minutes to complete. We have made the process very manageable.

In your case, you were provided early on with the proper information to cancel your coach account in 2017. However, we were unable to locate any record of a Coach Cancellation Form prior to your most recent submission. Even still, we did honor two additional refunds outside of our 30 Day Money Back Guarantee Policy, as a Courtesy because it is not within our policy to provide refunds on Coach Business Service Fees.

We are happy to confirm that your Coach account has been successfully cancelled and no further billings will take place.

Hi Chris,

Thanks so much for your review, it feels great to know that we are providing the best home workouts and helping people to achieve thier fitness goals. We are truly excited to hear about the amazing results that you have achieved with LIIFT 4. You also see the value in the nutritional guides and tools and with Shakeology the nutrients that you gain are so amazing that it totally makes it worth it.

Coaches, are actually there to help our customers stick to their goals and many times if they are looking to recruit you, as a Coach, it is because they see in you that same passion and enthusiasm about Beachbody that made them want to become a Coach.

Hi Alex,

Congratulations on the amazing fitness transformation that you have seen with INSANITY MAX 30, that is such an intense program and we are happy to see that you are putting yourself to the challenge and getting those rocking results. It takes dedication and the right meal plan to get those often sought after ripped ab results and so we are happy to hear that you were able to see that transformation within just 3 weeks of doing the program. Your story has encouraged us all and we look forward to your continued achievement within the future. Keep up the great work and don’t forget to enter your success with our programs on www.thebeachbodychallenge.com for a chance to win some awesome prizes.

Hi Craig,

way to succeeding in completion of LIIFT 4 with Joel and Jehricho. With the no-nonsense of weightlifting and high intensity (HIIT) cardio workouts to build muscle and scorch fat, they definitely know just the right moves to isolate, stabilize and focus each rep on the muscle group you're working. Every workout ends with a core routine for a full body build and burn that leaves you shredded.

80 Day Obsession is definitely another great program and right now women and men all over have been obsessing over the success that they have achieved with Autumns amazing step-by-step approach to building a shaped, curvy bum while simultaneously shrinking the core.

Ultimately, we just want to thank you and Mrs. Burton for allowing us to be apart of your fitness journeys. We wish you both continued success with your health and fitness goals. Please keep up the great work!

Hi Kaleem,

We’re glad to hear that you and your wife have successfully incorporated Beachbody on demand, as a great edition to your home gym and fitness regimen. It’s so convenient to be able to workout and prepare your meals in the comfort of your own home, without having to be overwhelmed with an often times crowded gym. We are happy to see that you both are achieving your fitness goals and putting Beachbody on Demand to the test. Don’t forget to visit www.thebeachbodychallenge.com for your chance to win a prize.

Hi Kasey,

Thanks so much for sharing your review, we are so happy to hear that you Beachbody provided you with the diversity that you needed to get back out there and continue your fitness journey without re-injuring your foot. Injuries can be tough and Beachbody definitely understands that, which is why there is a modifier within all of the programs that we offer. The modifications can truly help protect your body from injury.

With that said if you do believe that you need to cancel your friends membership or have her to change the card on file, be sure to contact the customer support Team with your friend, so that she can confirm the changes being made to the account. Customer support will need her to verify the account.

Lastly, Congratulations on completing the full 80 Day Obsession Program! We are so happy to hear that you have been able to see a difference in your body. Keep up the great work and don't forget to contact our Customer Support Team for any assistance needed concerning your subscriptions.

Wow Tony! Your story truly is amazing, the Life-Changing results that you gained from P90X is a Beachbody Testimony that should be shared. Anyone that makes claim that they can not do the programs should read your story and be inspired to find a program that works for them and work to do what they can.

Tony Horton has helped people all over the world to get into the best shape ever. His methods have provided people with the benefit of gaining the strength that they need to show amazing recovery results and, with that said, we are ecstatic to hear that P90X has strengthened your back and that the workouts played a huge part in your recovery. We, here at Beachbody, know the seriousness behind an injury and the impact that it can have on one's life. Thus, to hear that with the help of P90X you experienced a life transformation from injury to victory, is truly amazing! Your healthy lifestyle change and day to day routine is phenomenal and we just want to thank you for sharing your story with the Beachbody community. Keep up the great work and we look forward to hearing more about your success in the future.

Hello Leslie,

One of the greatest advantages of Beachbody on Demand is the convenience of being able to literally stream the program from anywhere that you choose. Many people in this day and age have access to a phone, computer, laptop or TV and with that your workouts are literally being brought to you. Furthermore, you said it best, the programs all have day to day workout calendars to help you track your results and progress! We aim to see you, not just give it your very best, but decide, commit and succeed. The calendar helps provide a source of accountability and challenges you to be consistent.

We appreciate your awesome Beachbody Testimony and we wish you the very best with your health and nutrition goals.

Hi Josh ,

one to take that leap of faith and decide to commit and ultimately, you will succeed.

Thank you for being an encouragement to us all, it is an honor to have you as a member of the Beachbody Community!

Hi Takeysha,

We are sorry to hear that you did not intend to purchase that P90X DVD package and did not wish to complete the order, but reported being billed.

When shopping with us online via Beachbody.com and completing the checkout process by entering your credit card information, expressly agreeing to the terms and conditions of your order by clicking the checkbox, and clicking “Place Order,” your order will be processed as you requested. If you close your browser after you click “Place Order,” your initial order will still be processed, as requested and expressly stated on the website.

We do, however, sincerely apologize for any inconvenience or confusion with our web billing process and we hope that we can help turn your experience around.

Your refund has been successfully processed in full. Please remember to print your prepaid Fed Ex Return Label and be sure to mail your P90X DVD package back within the next 30 days to avoid any further billing. We attempted to contact you to discuss this matter, but were not successful. Should you need any further assistance, please be sure to reach out to our Corporate Team.

Hi Amber,

You not to mention the wonderful access to nutrition guides, meal plans and our very own FIXATE cooking show.

And then stick with it, just as you have been doing.

Keep up the great work with following programs that work best for your personal lifestyle! We wish you continued success in reaching your fitness & health goals.

Hi John,

With Beachbody workouts the gym is literally brought to you. Congratulations on your success and don’t forget to visit www.thebeachbodychallenge.com for your chance to win a prize.

Hi Brandon,

just sabotage of your success. You have mastered the key to tracking your results and accomplishing your fitness goals.

You understand what it takes to achieve a complete transformation and it feels great to know that you are a part of the Beachbody Community.

We look forward to hearing more about your success in the future and if you have not done so already, we encourage you to take a look into becoming a Beachbody Coach. For more information on coaching visit https://www.teambeachbody.com/shop/us/coach.

Thank you for allowing us the opportunity to address your concerns, as well as the concerns of your customer. In review of your latest chat interaction, we were able to locate your Customer’s account records and discovered that the order placed for the 21 Day Fix Base Kit occurred April 2016, which is in fact 3 years outside of our normal 30 day money back guarantee policy. The agent attempted to provide assistance within their limitations and did advise in line with our systems restrictions on placing single DVD orders. With the onset of the digital revolution and our launch of Beachbody on Demand, the unlimited streaming access to over 700+ workouts, access to nutrition guides and our very own healthy cooking Show, Fixate, we are slowly moving in a completely digital direction. Thus, with the slow phasing out of DVDs, the system simply does not allow us to place single DVD orders.

We hope that this helps!

Hi Ellyn,

You even had the benefit of nourishing your body from the inside out with pairing your workouts with both Beachbody Performance Energize and Shakeology. This just helps to make your results even better and the thing that we love about Beachbody workouts, is that if you stick to it, you can, in fact, go from avoiding the mirror to feeling like a million bucks when looking in the mirror. Often times, the experience can be so amazing that it causes you to share with others in your community. With that said, we are so happy that your friend Shannon shared Beachbody with you and so we want to say kudos to Shannon and encourage you all to keep holding one another accountable in accomplishing your health and fitness goals.

Thank you for being a part of the Beachbody community and sharing your experience.

Hi Tyler,

work and your awareness of committing to the completion of the workouts, to get the best results possible, is golden.

For more information on coaching visit https://www.teambeachbody.com/shop/us/coach.

Hi Brian,

has garnered you the success that many people are striving for today.

to contact our Technical Support Team, as our agents are available from 6am-6pm pacific standard time and thus we will be available to provide you with the help needed even if you contact us at 5am your time.

Hi Vanessa,

goals and live healthy and fulfilling lives.

Thank you for sharing your journey and don’t for get to submit your success story at www.thebeachbodychallenge.com.

We sincerely apologize for any inconvenience that you experienced, due to your report of not receiving the usual preshipment shakeology email notification. We understand how valuable this email is to our customers in regards to keeping track of your shipments. Recently, however, the subject title for our preshipment notification emails has changed and so there is a possibility that you may not have noticed the email. Taking this into account, we have processed a courtesy credit on your behalf for the shipping amount that you initially paid for your Shakeology package.

Lastly, concerning our Bottom-of-the-Bag Guarantee, it is listed within all marketing that "If you are not 100% satisfied for any reason, just return your package within 30 days for a full refund of the purchase price, less s&h--guaranteed." Hence, the full refund provided for the sub total of your shake and not the shipping and handling, as it is not covered within our policy. For additional details and to verify this information please feel free to visit www.faq.beachbody.com and search FAQ 259.

Hi Shauna,

You are totally rocking it!!

and fitness goals in the future.

Hi Scott,

We sincerely apologize for any technical issues that you experienced with the app, but we are stoked to hear that you did not let it discourage you from signing up, and you have, in fact, started the 3-Month Quarterly Plan with Beachbody On Demand. LIIFT 4 is an amazing program for anyone that is looking to build muscle and scorch body fat through weightlifting and high intensity (HIIT) cardio training, so it is great to know that the program is helping you to accomplish your healthy weightloss and fitness goals. Keep up the great work and remember to submit your success with our programs on www.thebeachbodychallenge.com for a chance to win some awesome prizes.

Hi Nettie,

We sincerely apologize for any inconvenience, but as part of our ongoing focus on keeping your information secure, we have implemented stronger password requirements for our online platforms. All Team Beachbody users will be asked to reset their password in accordance with the new requirements. Users will see a red message in the login credentials box to prompt the normal "Forgot Password" process. Once the password is updated on Teambeachbody.com, it is updated for all other platforms that use the same login. It is recommended to complete password resets through www.TeamBeachbody.com to ensure proper syncing across all systems. If logging in through another portal, users will have access to content, but will not have access to update personal information and/or self-service options until the password is reset.

Hi Krisitine,

We are ecstatic to hear about the wonderful results that you have gained using 21 Day Fix, 80 Day Obsession, our fitness supplement of Shakeology and more. Being able to share your before and after photos is quite the landmark when it comes to embarking on a fitness journey, We are happy to know that you have accomplished a transformation, that lead you to share it with the world. Thank you for being an important part of our Beachbody Community and sharing your success story.

Hi Michael,

We are truly excited to hear about the success that you and your wife have accomplished with just taking 25 minutes out of your day to commit to Shaun T's T-25 Workout. That is quite a challenging program and we are happy to see that you have took it on and made it a part of your healthy lifestyle. Thank you for sharing your success story and recommending Beachbody to others looking to get healthy and fit. Keep up the Great Work!

Hello Louise,

We attempted to contact you to provide a resolution, but were unable to reach you. We want to extend our sincerest apologies if at any moment, we made your experience with us less than amazing. Unfortunately, we were unable to locate an account. Please feel free to contact Corporate Escalations to better assist you.

Hello Robin,

80 Day Obsession is such an amazing Program and we are so happy to hear that you were able to complete the entire program. You are a total rockstar and it is great to hear that your family is also involved in living a healthy lifestyle. With that in mind, we understand that certain life circumstances may cause for a needed break from the subscription billing on your supplements, however, we want to make sure that you continue to get your daily dose of dense nutrition. Please feel free to contact us direct at any time should you decide to start another subscription, in the future, we can always manually postpone your shipments when necessary.

Keep up the great work and we look forward to hearing more about your success in the future.

Hi Julie,

We sincerely apologize for any inconvenience that you experienced, due to your report of not receiving the usual preshipment shakeology notification email. We understand how valuable this email is to our customers in regards to keeping track of your shipments. Recently, however, the subject title for our preshipment notification emails has changed and so there is a possibility that you may not have noticed the email. Taking this into account, we have processed a courtesy credit on your behalf for the shipping amount that you reported paying to return your Shakeology package.

We understand that due to your medical conditions you were unable to utilize Beachbody workouts, as well as our Shakeology Supplement. We would love to help you on your journey to accomplishing your health and fitness goals in the future. We hope that this gesture, has had a more positive impact on your experience and that you will consider Beachbody in the future. We wish you success in reaching your health and fitness goals!

Hello Linda,

Wow! It's been three years with Beachbody on Demand already and you are still loving the Beachbody workout programs. We are truly happy to hear that you have remained consistent with your workouts. One of the greatest advantages of Beachbody on Demand is the fact that, you can do it right in the comfort of your own home. We understand that it can be a challenge to always go to a gym or fitness facility and with BOD the gym is brought to you! We thank you for sharing your experience and being a voice of approval for the BOD Program. Keep up the great work!

Hi Caren,

Wow! 18 Years of Success with some of Beachbody's Hot list Programs, such as, P90X, POWER 90X3, Turbo Fire, Turbo Jam and 80-Day Obssession, what a journey! The community that we have built with Beachbody has helped so many people to work hard on achieving their health and fitness goals. One of the most important things that you expressed is that, you have made Beachbody work for you. In working to achieve our mission of helping people accomplish their goals and live healthy and fulfilling lives, we have had to manage this goal through development of a platform that allowed us to grow with the new age digital revolution. From VHS, to DVD's and now the Beachbody On Demand Stream, we have managed to maintain a platform that allows people to make Beachbody Work for them, whether in the comfort of one's home or outside at the park, we have provided one with the flexibility needed to do what works best for one's lifestyle and schedule.

We have also left people with no excuses when it comes to working out and eating healthier food options. Many people do not have the time to commit to a gym, as you mentioned, it just doesn't work for their lives and with that understanding Beachbody on Demand is so great because it brings the gym to you. Having shared such a wonderful history with the company, it is great to see that you have explored, such a wide range of tools that we offer to make sure that you accomplish maintaining a healthy lifestyle. From Shakeology, to the workouts, great customer service experiences and even getting involved with the coach network and community, you have such a full perspective and view of all that we have to offer. We are so happy that you have allowed us to be apart of your journey and we look forward to much more success in the future. Thank you for sharing your story and for being a part of the Beachbody Community!

Hi Montana,

Thank you so much again for taking the time to speak with us and allowing us to address your concerns. We extend our sincerest apologies concerning the adverse reaction that you had to our performance energize supplement and we assure you that we take these matters very seriously. While, sadly we were not able to reach you in time to provide you with a courtesy credit and exception on your package, we have proactively provided you with a full refund on your return. Although you now have the number to our Quality Consumer Affairs Team, we have also alerted them concerning your experience. We hope that we have turned your experience around and that you will give Beachbody another chance, as we would love to help you accomplish your health and fitness goals. We wish you the best success in the new year and are rooting for you to reach your health and fitness goals

Hello Tony,

You've lost 20 lbs and kept it off by being consistent in using Beachbody Programs! At the age of 63, you have demolished any misconceptions that someone of your maturity can not get in a great workout. One of the greatest assets of Beachbody programs, is the modification option and we have women and men from all ages that modify and there is nothing wrong with that. We applaud you for your courage and commitment to taking your health and fitness to the next level.

Additionally, we want to add that you may always find more workout options through our online stream via www.beachodyondemand.com. We offer over 700+ workouts and we have plenty of options for both yourself and your wife and we are sure that you will find even more workouts that you may do right in the comfort of your own home. We thank you for sharing your success story with us and for being apart of the Beachbody community. Keep up the great work!

Hi Alberto,

It is so amazing to know that our 14-day Free Trial is motivating everyone to jump start their fitness journeys. We find it quite awesome, as it allows you, practically, two whole weeks to try a plethora of the different workouts that we offer, so that you may find the best fit to accomplish your health and fitness goals. We are truly happy to hear about the success that you have gained with the T25 Workouts. Congratulations on all that you have accomplished with hard work and dedication. We want to encourage you to keep up the great work and we wish you continued success in reaching your fitness & health goals!

Hello Jessica,

It's amazing to think what a 14-Day Free Trial period can do to get one motivated and on the path to great health and nutrition results. We are so happy that you took advantage of the trial and decided to commit to the programs, so that you could gain some amazing results.

You've lost a total of 50lbs with Beachbody on Demand's 21 Day Fix and 80 Day Obsession programs. Between Autumn's targeted body sculpting moves and the use of the container method to stay on track with portion control and nutrition, you were destined to accomplish that sought after total body transformation. We are ecstatic to hear about your amazing success with the programs and would like to encourage you to keep up the great work!

Hi Scott,

We are excited to hear that you and your wife are experiencing success with using Beachbody on Demand. Autumn's 21 Day Fix Container Method for enhancing your nutrition has garnered many people with portion control techniques and life transforming weight loss results. It is awesome to hear that everything is going great with the programs and we just want to thank you for allowing us to be apart of your health and fitness journey.

Hello Cynthia,

Wow! You've lost a total of 41 pounds with the 80 Day Obsession and it sounds like you are on the right track to continue with accomplishing your health and fitness goals. We understand how hard it can be to commit to going to the gym especially in doing your best with maintaining conditions with your health. This is why Beachbody on Demand is such a great platform, because not only do you get access to over 700+ workout programs, but you also have access to wonderful nutrition manuals and step by step calendars to help you select which work out will give you the best results. We literally bring the gym to you.

Furthermore, we definitely push to take into consideration that maintaining a healthy lifestyle costs. This is why we have taken the best ingredients to create a formula that ultimately provides a daily dose of quality nutrition and is in our opinion the best of its kind. In going through a plethora of ideas to make Shakeology most affordable, we have found that the best way to save on both shipping and product pricing is to either become an Independent Team Beachbody Coach or purchase Shakeology on a subscription plan. This allows us to offer discounted shipping rates for customers and 25% off for Coaches.

Hi Brett,

Thank you for sharing your experience with some of our most well-known and popular programs. It seems that you have had the opportunity to gain a well rounded experience with doing a nice variety of the programs that we offer. Thank you for being apart of our community and providing some wonderful suggestions to people that may be wondering about Beachbody, but are just not sure what program to try.

Hello Racquel,

We want to extend our sincerest apologies for your experience and we assure you that coaching has been administered to the representatives who handled your request. It is truly our mission to help people all over the world to accomplish their goals and live healthy and fulfilling lives and we work to make sure that we are providing the best service and options to achieve our company purpose.

We are happy to inform you that we have processed an extension of your Beachbody On Demand. If any further assistance is needed please contact our Corporate Office at your earliest convenience.

Hi Rachel,

We sincerely apologize for any inconvenience that you have encountered, as a result of the automated emails received from us in the past. To ensure that you do not continue to receive any further email correspondence, we have completely "deactivated" your previous account with us and placed your email within our "Do Not Contact" List, as to manage your communication preference. Thus, you should no longer receive any further Beachbody news alerts. If you need any further assistance, please contact our Corporate Support Team.

Hi Kevin,

Thank you for sharing your Beachbody Journey with us. It is amazing to know that the service we provide impacts not just health and fitness, but the quality of peoples lives becomes greater when they decide to make that commitment to caring for themselves. Many people experience greater energy and are able to enjoy fun activities with their family and friends, just from taking 30 minutes out of the day to get in a good workout. We are happy to know that you have taken the same leaps to accomplish your goals with Beachbody!

Hi Charles,

Wow! You lost a total of 47lbs by making a committment to complete the P90X Program, waht a journey! We are ecstatic about your results and we thank you for allowing us to be apart of your journey. We too believe that the future is great and the best way to shed off the weight is by taking that step to Decide, Commit and Succeed--Beachbody!

Wow! You have been doing Beachbody since 2011 and have taken on some of our big Challenge workouts. Congratulations on your 35lb weight loss success with 80 Day Obsession and maintaining your health with the 2B Mindset Nutrition Program. Now you are working with Liift 4 and getting a no-nonsense combination of weightlifting and HIIT Cardio training, helping you to continue in building muscle and scortching body fat. In listing off your accomplishments it is safe to say that you are turning into a Beachbody powerhouse and we want to encourage you to keep up the great job.

Since you mentioned that you are quite the brand ambassador in sharing the greatness of Beachbody with everyone, you may want to consider looking into becoming a Coach with us. For more information on how to become an Independent Team Beachbody Coach, please visit https://www.teambeachbody.com/shop/us/coach. Thank you for being a part of the community and allowing us to be apart of your journey.

We're truly excited to hear about the health benefits that you have gained from drinking Shakeology. Not only that, but you took it a step further by becoming an official Beachbody on Demand Member and are ramping up your performance with the Performance Line. It is success stories like the one that you have shared today, that reaffirms our vision and purpose to help people achieve their goals and live healthy, fulfilling lives. Thank you for sharing and being a valued Beachbody Coach, we look forward to hearing more about your success in the future.

Hello Matthew,

Wow! It sounds like you have had quite the success with P90X, what a journey! Tony Horton has inspired so many people to work hard on achieving their health and fitness goals and we are happy to know that you too have received the benefits of sticking with the P90X Programs.

One thing that stood out about your commentary, which we find to be very true and stand by is that "if you stick with the calendar of routines, you will see results." With Beachbody, we take the guess work out and provide a daily calendar that allows you to achieve those life changing results. The nutrition information is also a huge help and is a big part of the transformation process. You literally have your game plan at the tip of your fingers and all it takes is putting in a little hard work every day to achieve a great reward in the end.

We are pleased to hear about your success and want to encourage you to keep up the great work that you are doing with the programs.

Hi Tony,

We sincerely apologize for the technical issues that you have experienced with your Beachbody on Demand stream. It is our intention to have the streaming process be as convenient as possible, which is why consistent updates and maintenance checks are constantly performed on our system to ensure the success of its functionality. Furthermore, we did attempt to reach you to provide technical assistance, however we were unable to locate an active Beachbody on Demand Subscription within your account. We highly encourage you to follow up with our Corporate Team and provide more information concerning your account details, so that we can have our Technical Team run a diagnosis on your account.

Thank you for sharing your journey with us! One of the greatest things about Beachbody Programs would be the health and nutrition knowledge learned from taking part in the programs. It is the spreading of this knowledge that allows coaches, like your self to be apart of the change and make their contribution in helping to end the trend of obesity. We are happy to know that you have been able to accomplish your health and fitness goals by using Beachbody programs and we highly encourage you to keep up the great work. Thank you for being a part of the change!

Hi Karissa,

Thank you for sharing your success story and Congratulations on being a valued Beachbody Coach. Coaches, like yourself, are such an important piece to the Beachbody puzzle. You all help to transform lives in more ways than possible and are truly working to end the trend of obesity. This is something to celebrate, so please continue with the great work that you are doing. Getting those Success Club points is another way to show our appreciation for the hard work that our coaches do. Remember you may always contact or Corporate Support Team, if you do ever experience any trouble with your points and for more information about Success Club, you may also visit Coach FAQ 7399 or 7297 from your Coach Office.

Hi Michael,

You have been a part of the Beachbody Community for quite some time and we definitely appreciate you in sharing your journey with us. Working out, staying fit and taking care of your Health is truly a Lifestyle and your story definitely portrays that aspect and the peaks and valleys that one hits within taking on the challenge. You have had quite the variety in going through every level from beginner, intermediate and advanced with our programs and can really attest to the fact that, if you commit to achieving your goals with our programs, then you will see the results.

Futhermore, We are also happy to share with you, our Streaming Service of Beachbody on Demand. We knew that the times are consistently changing and as you have stated, Steaming is now all the rave and we now have over 700+ workouts via our Beachbody on Demand Streaming Platform. To learn more about Beachbody on Demand and to check out the offered subscription plans available, please visit www.beachbodyondemand.com. You too could stream your workouts from anywhere you choose with our Beachbody On Demand Membership Plans.

Hi Larry,

We hope that this will help in turning your Beachbody experience around for the better.

We attempted to contact you and were unsuccessful, but we encourage you to contact our corporate office for any further concerns you might have.

Hi Frank,

Keep up the great work and don’t forget to submit your story to www.thebeachbodychallenge.com for a chance to receive a free prize.

Hi Katie,

Thank you for your feedback! We are truly sorry for any pressure that you experienced during your correspondence to make an exchange. It is our mission to help people achieve their goals and live healthy, fulfilling lives. We assure you that the contact will be reviewed, so that the agent can be provided with proper coaching. Your return instructions have also been sent via email, so that you can successfully return the Vanilla Vegan Shakeology. We hope that the Chocolate Shakeology will be a better fit. We encourage you to contact our corporate office for any further concerns you might have, as we attempted to contact you concerning this matter, but were unsuccessful.

Hi Rene,

Thank you for sharing your amazing feedback! We are sorry to hear that Shakeology did not agree with you, but we are happy to hear that you were provided with a speedy and painless resolution in cancelling your membership. We try and make the process as easy as possible, in an effort to relieve any apprehension that our Customers may experience when trying our products. Furthermore, it is such an honor to know that you were able to find something that did work for you i.e. Beachbody On Demand workout videos. We look forward to hearing more about your journey, please visit www.thebeachbodychallenge.com for your chance to win some awesome prizes.

Hi Tony,

We understand that everyone is different and variety can make or break one's motivation to workout. We try to leave no excuse, when it comes to achieving one's health and fitness goals. Thank You for being a part of the Beachbody Community and sharing your experience.

Hi Joel,

You've lost 20lbs using the Beachbody on Demand Programs and are helping to share with others the health and fitness accomplishments that you can gain with Beachbody. That is life changing and we are truly honored to be apart of your journey. Not everyone is able to commit to going to the gym, but we figured that if we could bring the gym to the people, they are then left with no excuse as to why one can't incorporate some form of fitness into their lifestyle. With such a wonderful Beachbody Success Story, the zeal you share for Beachbody on Demand and your willingness to share it with others, you would definitely make a great Beachbody Coach.

Hi Jacob,

Thank you for sharing your experience with the Beachbody Workouts and Shakeology. With Beachbody, the hassle of having to commit to going to the gym is literally removed, as we make it possible for our Customers and Coaches alike to have the gym right within their own homes. Shakeology, makes it convenient to get your daily dose of dense nutrition, all in a delicious shake and you can take it on the go. Thank you for allowing us to be apart of your journey and being a living testimony that you don't need a gym, when you have Beachbody!

Hello Kristina,

Congratulations on your Beachbody Success with 80 Day Obsession! It feels great to know that we are providing a service that is truly impacting lives and helping people all over the world with accomplishing their health and fitness goals. Thank you for trusting us to play a part in your journey, please don't forget to visit www.thebeachbodychallenge.com for your chance to win some awesome prizes.

Hello Barbara,

We understand you have previously requested to cancel your Coach account. Upon reviewing our records we confirmed that an email was sent to you on 08/31/2016, advising that we require a signed Coach cancellation form. Unfortunately, we show no record of the Coach cancellation form being received at that time. We can confirm that your account has now been successfully cancelled. We have also processed a refund for the Business Service Fee charges as a courtesy. We attempted to contact you, but were unsuccessful. If you have any further questions please contact our corporate support team.

Hi Danielle,

The success that you have achieved with improving your medical conditions through the use of the 21 Day Fix and Beachbody on Demand videos, is absolutely amazing. It is such an honor to hear life-changing testimonies like the one that you have shared, because it reaffirms that our mission of helping people live healthy and fulfilling lives, is actually coming true and is a constant reality in the lives of our customers and coaches. With Beachbody on Demand, working out is done at your convenience and since you can practically stream the videos from where ever you choose, working out does not have to be a chore, but can actually be a fun and engaging family activity.

Your story truly is amazing and we thank you for trusting us to play a role in your Health and Wellness Journey. Don’t forget to enter your success with our programs on www.thebeachbodychallenge.com for a chance to win some awesome prizes.

Hi Wyatt,

Thank you so much for your feedback, we are excited to hear about the hard work that you have put into accomplishing completion of the Core De Force Program. For many people, working out can be one of the most physically and mentally challenging feats that one can encounter. Sometimes the best motivation is looking back at the Program Calendar and seeing the days of completion marked off with a big red "X," working out with a partner or simply deciding not to give up when you barely made it through the workout. Eventually the motivation comes out from within and setting your mind to Decide, to Commit and Succeed. You, like many others that make the decision to choose Beachbody, kept going when the workouts got hard and that is how you become a champion in your own right. Thank you for allowing us to be apart of your journey, and please don’t forget to enter your success with our programs on www.thebeachbodychallenge.com for a chance to win some awesome prizes.

Hi Alissa,

We are ecstatic to hear about your success with 21 Day Fix, Rockin' Body, Cize and PiYo. These are excellent low-intermediate impact workouts and definitely prove that you do not have to over exert yourself to get in a good workout and loose weight, even if the workout is low intensity. Thank You for Sharing your experience with Beachbody and for trusting us to be apart of your journey. We wish you continued success in reaching your health and wellness goals.

Hi Matty,

Congratulations on your Health and Fitness Journey with some of the hottest Beachbody Programs that we have i.e. INSANITY, 80 Day Obsession, 21 Day Fix, 21 Day Fix Extreme and LIIFT4! Your story is truly an inspiration to us all, because not only do you do the workouts, but you are an advocate for Shakeology and the Performance Energize and are doing a wonderful job with sharing the many benefits of Beachbody with others. We can literally feel the love that you have for Beachbody through your positive message, which is why it is no wonder to us that you are already a Beachbody Coach. We want to wish you the utmost success with Coaching and are rooting for you to keep up the great work with reaching your fitness & health goals!

Thank you for sharing your experience and being a dedicated Coach that is helping to end the trend of obesity! Your hard work does not go unrecognized!

Hi Emily,

Congratulations on the success that you and your partner have achieved with Beachbody on Demand and utilizing the 21 Day Fix, Fixate Recipes and Shakeology to accomplish your fitness goals. Beachbody on Demand takes away the stress of having to travel to a gym and allows you to create your own personal gym right in the comfort of your own home. Not to mention, it is also a great way to get family involved in health and fitness. With the convenience of Beachbody on Demand, you have more time to get your healthy meals prepared and focus on the nutrition aspects of creating a healthy lifestyle. We are happy to know that Beachbody on Demand has assisted you on your journey of health and wellness. Thank you for sharing your experience with us and don’t for get to submit your success story at www.thebeachbodychallenge.com.

Hi Daniel,

We are ecstatic to hear about the weight loss success that you have accomplished with P90X 3. We understand how challenging it can be to commit to a gym membership you may never use, this is why Beachbody on Demand supports people with their health and fitness goals in the comfort of their home. Your testimony is proof that with Beachbody, you do not need to over exert yourself to achieve results. With just 30 mins a day and a healthy nutrition plan, you can accomplish your goals. Thank you for taking up the challenge and sharing your results. Remember to submit your success with our programs on www.thebeachbodychallenge.com for a chance to win some awesome prizes.

Hi Raman,

We sincerely apologize concerning the expired items that you have reported receiving inside of your 3-Day Refresh Kit. We want you to know that we take these matters very seriously. We have notified our internal consumer affairs for further research. We have also confirmed that a refund of half the original amount paid for your product has been processed to your account, along with another reshipment. If any further assistance is needed, please contact our Corporate Team.

Hi Matt,

a service that is taking the lead in helping people transform their lives through health and fitness. Many times, people are willing to share fitness programs and health tips that makes sense to them. Thus, it feels great to know that Beachbody on Demand is making sense to the world and many fitness enthusiasts like yourself are seeing the Quality of our programs, as well as the option to try it for Free and are now jumping on board the Beachbody Train to Decide, Commit and Succeed. Thank you for making Beachbody your choice and please remember to submit your success story at www.thebeachbodychallenge.com.

Hi Alex,

Congratulations on the success that you and your sister have accomplished with Beachbody. One of the greatest things about Beachbody Programs is that you can do them right in the comfort of your own home, not to mention all of the great tools that you can use to accompany your workout like the bands, containers, supplements etc. With unpredictable weather conditions, we understand the necessity to have the versatility of working out indoors and leaving no room for excuses. Thank you for taking a chance on Beachbody and allowing us to take part in your fitness journey. Don’t for get to submit your success story at www.thebeachbodychallenge.com.

Hi Keith,

We are excited to hear about your experience with our Beachbody Programs and Nutrition Supplements. It is amazing how just a little boost from one of our supplements can enhance one's training, especially when doing workouts that incorporate weights. Weight-Training can be intense, but like you have shared, by pairing your workout with one of our supplements, you will definitely have the energy you need to Maximize your workouts. We are so happy hear that our Supplements have helped in providing you with the energy needed to accomplish your health and fitness Goals. Thank You for sharing your experience and don't forget to enter your success with our programs on www.thebeachbodychallenge.com for a chance to win some awesome prizes.

Thank you for being apart of our community and sharing your experience.

Upon further review of your account records, we were able to confirm the issue was due to your billing and shipping address information needing to be updated. We show that an update to your address was recently updated in our systems and that we have submitted another check re-issue on your behalf. Please note: physical checks can take up to 2-3 weeks from the payout date to arrive. We attempted to contact you to discuss this matter further, but were unable to reach you. We encourage you to contact our Corporate Support Team if any further assistance is needed.

Congratulations on the success that you have achieved with Tony Horton’s P90X3 Program and now becoming a full on Beachbody on Demand Member! That is what we call working out with a set purpose and being intentional about your fitness goals. We can all understand the pressure of maintaining a Healthy Lifestyle, especially when you embark on a new life transition from a very active job occupation to an Office Supervisorial position. Beachbody makes it Super convenient to get in the best workout without the hassle of having to travel to A gym to do so. We are happy that you chose to Decide, Commit and Succeed with Beachbody! . Please remember to submit your success story at www.thebeachbodychallenge.com.

Hi Lacey,

Thank you for providing your review and please remember to submit your success story at www.thebeachbodychallenge.com.

Wow! 8 Years of Success with Beachbody, what a journey! It is no wonder that you have achieved such phenomenal results with your nutrition and weight loss and gaining that extra boost of confidence, not to mention making a conscious decision to continue to achieve Greatness by becoming an official Beachbody on Demand Member. All of the products that we offer, whether Fitness program, nutritional supplements or fit apparel, to keep one feeling and looking like an athlete; when used efficiently, they all work together to help you achieve the wellness goals that you set out to achieve. It is Life transforming stories like yours that reaffirms the accomplishment of our mission to help people achieve their goals and live healthy, fulfilling lives. To hear that Beachbody has helped in creating an atmosphere of positivity and health in your home and that children are being encouraged stay active, by seeing their parents amazing results is what makes Beachbody worth it! All it takes is being willing to decide to try and commit to never giving up and knowing without a doubt that Beachbody is for you! Thank you for sharing your amazing Fitness Testimony with us and for allowing us to play a part in achieving your healthy lifestyle. Please visit www.thebeachbodychallenge.com for your chance to win some awesome prizes.

It takes hard work and dedication to loose over one hundred pounds, so we just want to Thank you for you for not only giving P90X your best, but for trusting Beachbody to help you along the way with achieving your goals. P90X has helped to transform the lives of so many people across the globe and it is great to know that you too have benefited from the amazing workouts that the program offers. Thank you for sharing your journey and don’t for get to submit your success story at www.thebeachbodychallenge.com.

Thank you for giving us the opportunity to resolve your concerns. After further review of your account records, we did discover that you were enrolled for our 14-Day Free Trial to Beachbody on Demand upon purchasing your PiYo Live DVD. Subsequent membership charges occur quarterly thereafter the 14-Days in the amount of $39. We sincerely apologize for any inconvenience, if this information was not properly expressed during your request for cancellation of your vitamins. A full refund has been processed for the Beachbody On Demand charges incurred on your account. This should reflect within you financial institution within 5 business days. We attempted to contact you and was unsuccessful, but encourage you to contact our corporate office for any further concerns you might have.

Congratulations on your success with INSANITY MAX: 30! That is a tough program to take on as a beginner, but it is a great challenge to take on and we are happy to hear that you were able to complete the challenge. It is people like yourself that may have never worked out, but have the fire and drive to decide to commit and succeed in changing their lives that really makes up the Beachbody family. Thank you for trusting us to help you jumpstart your fitness journey and for being an example to others that even if you have never done a workout before, Beachbody has something for everyone. We appreciate you for sharing your Beachbody experience and want to encourage you to please keep up the great work!

It is such an honor to hear that you have achieved such great results and progress with the 21 Day Fix Program, T25 and the variety of other workouts offered through Beachbody on Demand. One of the very things that we pride ourselves on with BOD is that, we truly do have something for everyone and anyone that is looking to transform their lives through health and fitness. With having such a huge variety of health and fitness programs, we truly leave no room for excuses. It’s like you mentioned, “they’re not hard workouts, we have a modifier and it’s not a long workout…you can easily do it at any time of the day, whatever fits in your schedule!” You get it, Amanda! A fitness lifestyle does not have to be complicated and when you change your mind about it and have the positive outlook that you have shared, you achieve success! Thank you for choosing Beachbody and allowing us to be apart of your journey. Please remember to submit your success story at www.thebeachbodychallenge.com.

Hi Alexander,

Thank you for sharing your success with P90X and Insanity Max 30. Tony Horton and Shaun T, both, have inspired so many people to work hard on achieving their health and fitness goals. We are pleased to hear about your success and for encouraging others that with hard work and the dedication to commit to succeed, you too can get the fantastic Results that you see from our Success Stories. With Beachbody on Demand, you have access to unlimited Beachbody Workouts, which in our opinion provides you with a platform of limitless opportunity to transform your body. We appreciate your dedication to Beachbody and want to to encourage you to submit your story to our Beachbody Challenge team via www.thebeachbodychallenge.com for a chance to win some awesome prizes. Keep up the great work and continue giving the workouts your 100% Best, For a Lifetime of Fitness Success.

We are ecstatic to hear about your Success with P90X2 and Beachbody On Demand. Our goal with Beachbody on Demand, was to provide unlimited Streaming access to our proven Beachbody programs, so that our Coaches and Customers alike can choose programs that work best in helping them to accomplish their goals. One thing about Beachbody on Demand is that it provides you with a service that you can use anywhere, especially in the comfort of your own home. We, here at Beachbody, understand the intimidation factors that can result from trying to work out in a gym, as a beginner or someone getting back into the grove of working out, which is why Beachbody on Demand is such a necessary platform in the world today. Thank you for allowing us to be apart of your Wellness Journey and for sharing your Beachbody Experience. Please remember to submit your success story at www.thebeachbodychallenge.com.

Thank you for giving us the opportunity to resolve your concerns. We’re sorry to hear your online purchasing experience was not as expected. A full refund was processed on 8/30/2018 for the Body Beast DVD package and should reflect your financial institution within 5 business days. We attempted to contact you and was unsuccessful, but encourage you to contact our corporate office for any further concerns you might have.

Wow, Susan! Thanks for sharing your amazing feedback and testimony concerning your experience with Beachbody on Demand and the growth that you have experienced with LIIFT 4. That is absolutely fantastic! We are huge advocates for the convenience that Beachbody on Demand provides when it comes to working out and you are absolutely right, we leave no room for excuses when it comes to life transformation through fitness, because you can literally do our programs anywhere. We understand that It can be a challenge to commit to a gym membership you may never use. This is why Beachbody on Demand supports people with their health and fitness goals in the comfort of their homes. You said it best, with Beachbody on Demand, “it’s painless and it’s like having a Free personal Trainer.” We approve your statement and we are so happy to be a part of your fitness journey. Don’t forget to enter your success with our programs on www.thebeachbodychallenge.com for a chance to win some awesome prizes.

It is fitness stories like yours that help to motivate so many others to change their lives. Thank you for allowing us to be apart of your Wellness Journey and for sharing your Beachbody Experience. Please remember to submit your success story at www.thebeachbodychallenge.com.

Keep up the great work and please remember to submit your success story at www.thebeachbodychallenge.com.

We are ecstatic to hear about your success with our Beachbody Programs! It takes deciding to commit to succeed to gain those amazing results and it is truly an honor to hear that you decided to do that with our programs to accomplish your fitness goals. Thank you for sharing your journey and don’t forget to submit your success story at www.thebeachbodychallenge.com.

Congratulations on your success with the P90X3! Having a coach is beneficial and we are sorry to hear your coach let you down by not providing support with your journey. Thank you for providing your review and please remember to submit your success story at www.thebeachbodychallenge.com.

Thank you for sharing your success story, and congratulations on your results. 80 Day Obsession has helped transform lives in more ways than possible. You’ve been a loyal customer of us for years and we appreciate your consistency.

We are ecstatic to hear about your weight loss success! By being consistent and not giving up, you were able to exceed your fitness goals. Thank you for sharing your journey and don’t for get to submit your success story at www.thebeachbodychallenge.com.

Hi Timothy,

This news is life changing and we would love to hear more about it, through our Beachbody success stories. You can get more information on where to submit your story by visiting www.thebeachbodychallenge.com for more information. Thank you for being a part of our community and sharing your experience.

Hi Anine,

We are ecstatic to hear about your progress with Beachbody on Demand! You are an example as to why we work hard with creating ways to improve the path to health and fitness. Great job completing 21 Day Fix, Core De Force and 80 Day Obsession, we want to encourage you to submit your success story to our Beachbody Challenge team. Your success story could help change lives and we would love to hear more about it.

Hi Richard,

P90X3 is an awesome program and we are pleased to hear you were able to complete it. Having any injury to your body is a challenge when exercising. We recommend you get a doctors approval before using our programs if you have any pre-existing injuries. Keep up the great work and don’t forget to submit your story to our Beachbody Challenge team for a chance to receive a free prize.

Hi Marcia,

We’re glad to hear Beachbody on demand is a great edition to your home gym. It’s so convenient to be able to workout and pre-pare your meals in the comfort of your own home. Congratulations on your weight loss, and don’t forget to visit www.thebeachbodychallenge.com for your chance to win a prize.

Hi Renee,

Wow! 10 years of success with P90X, what a journey! Tony Horton has inspired so many people to work hard on achieving their health and fitness goals. We are pleased to hear about your success and want to encourage you to submit your story to our Beachbody Challenge team. Not everyone will share the same opinion and that’s okay, but most importantly is you are meeting your health and fitness goals and found something that works for you.

Hi William,

Your health and fitness journey has inspired us all, congratulations on your success. T25, 22 Minute Hard Corps, Hammer and Chisel are just a few programs you’ve completed, what an awesome way to meet your fitness goals. We want to encourage you to submit your story with our Beachbody Challenge team, for your chance to win a prize.

Hello Suceth,

Congratulations on your success with 21 Day Fix and 80 Obsession! We look forward to hearing more about your journey, please visit www.thebeachbodychallenge.com for your chance to win some awesome prizes.

Hi Caleb,

We are excited to hear about your success with Beachbody on Demand! It can be a challenge to commit to a gym membership you may never use, this is why Beachbody on Demand supports people with their health and fitness goals in the comfort of their home. Don’t forget to enter your success with our programs on www.thebeachbodychallenge.com for a chance to win some awesome prizes.

Thank you for providing your feedback for our online self-service tool. We’re sorry to hear you had a challenging experience updating your banking information and would like the opportunity to resolve your concern. We attempted to contact you, but was unsuccessful. Further training will be provided to our agents who could not resolve your concern at the time of contact. If you still need assistance with updating your banking information, please contact our customer support group.

Thank you for submitting your feedback. We attempted to contact you but was unsuccessful. We’re sorry to hear about your experience with our customer service agents, and will provide a coaching to those who assisted you. Your Beachbody on Demand subscription is currently active; if you are still experiencing technical difficulties please contact our customer support group for further assistance. Once again we deeply apologize for your experience with our customer service agents and hope to hear from you soon.

Hi Laura,

Thank you for giving us the opportunity to speak with you and resolve your concerns. We appreciate your feedback as it relates to your time spent with Beachbody as a valuable coach and customer. As promised a refund was processed to the credit card number on file. If you have any questions about your account please contact our customer support team for assistance.

Hi Debra,

Congratulations on being 2 Years Strong with Shakeology, what a way to fulfill your health and fitness goals. We’re sorry to hear your package arrived damaged, but very pleased that we were able to resolve your concern quickly. You’re on the way to becoming 3 Years of Love with Shakeology, which is a part of our Shakeology: The Healthiest Year of My Life Loyalty Program. In your 3rd year of receiving Shakeology for 36 consecutive months you received one Exclusive Shakeology Shaker Cup & Custom Koozie. This is exciting news and keep up the great work!

Hello, Anyon

You are so right about Beachbody allowing people to have the convenience of working out from home! Thanks for recommending us and spreading your success with others.

Keep up the great work!

Beachbody Corporate

Hi, Rhonda

We’re very glad you found a program that best suits you and how you would like to reach your goals. We hope you continue on with any of your BOD memberships; remember, you can choose to be billed quarterly, semi-annually or annually for Beachbody on Demand.

We hope you continue to succeed and we wish you the best!

Beachbody Corporate

Hello, Karina

We’re so glad to hear about your success with Beachbody! Keep it up! We love to hear that you received your completion T-shirt for the program! That’s one way to show dedication to yourself!

Beachbody Corporate

Hello, Brook

We are glad to hear that we successfully sent you the original 80 Day Obsession Sliders once they were back in stock. We did not anticipate the high volume of purchases for 80 Day but we appreciate your patience with receiving your original Sliders.

Thanks for showing us your commitment to yourself and to us as well.

Beachbody Corporate

Hi, Kat

We’re happy about your success with Beachbody on Demand. We hope you continue to succeed in your health and fitness goals!

Beachbody Corporate

Hi, Rita

We're glad to hear that Beachbody and your daughter pushed you to reach your goals, even with some of the challenges you faced. We are so happy for you! This just goes to show that Beachbody is for anyone at any fitness level. Again, we are so proud of you and we wish you the best in your health and fitness journey.

Beachbody Corporate

Hi Allison,

Thank you for taking the time to give us your honest feedback. We will always strive to help people achieve their goals but also like you said to maintain a healthy lifestyle. We are so glad to have customers such as yourself.

Keep up the great work!

Beachbody Corporate

Hi Shahanna,

Thank you for your honest feedback, we sincerely appreciate it. We’re glad you’re enjoying the diversity Beachbody on Demand offers. Remember you have the opportunity to win some free prizes after you complete a program!

Beachbody Corporate

Hi, Kim

We’re very sorry to hear about your shipment of Shakeology. Unfortunately, during the delivery of the package sometimes mishandling or not being careful with packages can cause damage to the contents or items inside. We can assure you it is never our intention to deliver any product that is less than perfect.

We appreciate you allowing us to correct the issue with a prompt free reshipment of your item.

Thank you for your time, Kim.

Beachbody Corporate

Hello Janet,

You have such a big family! That is so amazing but we can also see how it can be a little challenging to fit a workout in your day. We’re so glad you found Beachbody to help you achieve your goals without it taking away too much time from your family.

We wish you the best!

Beachbody Corporate

Hi Michele,

We apologize for any inconvenience you experienced with your request. Please note, after adding an item to your shopping cart, entering your billing/payment information, and clicking the “Place Order” button, your order begins processing.

After clicking Place Order, we may offer additional promotions; however, the original purchase has already begun processing and cannot be canceled online or through Customer Support. We understand your situation, therefore we will review the interactions to confirm any coaching opportunities in case our agents did not properly explain our order process.

Should you have any other questions or concerns, please reach out to us via Consumer Affairs.

Sincerely,

Corporate Escalations

Hi Morgan,

We completely agree with what you said, “Once people dedicate themselves, you’ll be happy with an outcome”. It’s all about how much you put into reaching your goals and we are so glad you decided to take that initiative into your fitness journey,

Keep up it up!

Beachbody Corporate

Hi Megan,

We understand there are online promotions on our websites, however depending on the promotions sometimes they are online only. This means we do not have access to apply them manually to a phone order – for that reason, we offer another method of compensation. We sincerely apologize for the inconvenience.

Thank you for bringing this to our attention, we be sure to escalate it to our internal teams.

Beachbody Corporate