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BODi Reviews

4,948,184reviews on ConsumerAffairs are verified
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About BODi

BODi offers science-backed supplements, nutrition solutions, digital fitness and weight management programs designed to help support a healthy lifestyle. Members have access to daily wellness and performance supplements, workout programs, meal planning tools and expert nutrition guidance. The company offers programs for a variety of fitness levels that can be streamed at home or on the go.

Visit www.bodi.com
Pros
  • Fitness and nutrition guidance
  • Accessible through web and mobile devices
  • Wide variety of programs
Cons
  • Costly program upgrades
  • No phone or email support (chat and text only)

BODi Reviews

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    2 featured reviews
    How do I know I can trust these reviews about BODi?
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    Page 5 Reviews 375 - 525
    Verified purchase
    Price

    Reviewed Jan. 30, 2018

    My friends have been using Beachbody and I wanted the opportunity to try something new. I ordered their original 21 Day Fix and it improved my fitness level and I gained a new understanding of nutrition. Their shake products are really great but way overpriced. They would get a lot of repeat customers if they were affordable on a monthly basis. There aren’t many people that can afford that. Beachbody has been a good option for me though. If you have the right resources at home and enough self-discipline to stay motivated then it’s a great option.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Andrea,

    Congratulations on your success with the 21 Day Fix! Remember to share your success with us by visiting The Beachbody Challenge.

    We’re happy to hear about your feedback on Shakeology. Please keep in mind Shakeology includes a combination of over sixty ingredients that are sourced from unique locations all over the globe ranging from Japan to Peru and even the United States.

    We understand your health and fitness is a self-investment, and we feel Beachbody offers the necessary tools to be successful.

    Keep up the good work!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Jan. 29, 2018

    I had been following a Beachbody coach on Instagram for a couple of years. Just watching her journey and then needing to have a change for myself was enough motivation to take the plunge. I needed something that was not just a program or like another place to spend my money on. Beachbody actually has the tool and resources to help me. My downfall was that I haven’t had the accountability so when Julianne wanted to create a group of accountability, that was what sold me on it. It’s a private group with myself, her and three other moms. We are all doing the same workout program and we’re all using each other as accountability. My brother-in-law also had Insanity years ago and I did that so I’ve experienced Beachbody before actually purchasing it and those were all great experiences. Then once I did the 21 Days Fix, I loved the program.

    I made the purchase online and that was a wonderful experience. I got connected with someone who showed me exactly what I needed to be doing and she sent me the proper links so it was really easy for me. I got tired of doing the 21 Day Fix over and over again because I didn’t want to spend a ton of money on another program and then only have two programs. Since then, I’ve had Beachbody on Demand and that specifically is what I rave about. It has been so good for me. There’s a variety of workouts and it’s wonderful how you would be able to pick and choose. You don’t have to stick to one thing. If you want to do something different one day, you can and I really love that option.

    I’m doing the 80 Day Obsession and I’ve also done a few other programs since. I’ve really enjoyed them and it’s really the matter of me sticking with it sometimes because the holiday is a little difficult but I got to put myself back on track. I’ve lost inches and weight. My strength has definitely increased which is really cool. There is also that general confidence and healthy eating habits were not just established but desired. I’m making the choice to want to eat healthy as opposed to feeling like it’s a chore. That was the huge change.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Kelsey,

    Thank you for taking time out of your day to let us know how our programs are helping you. We love to hear when coach’s, friends, and family get together to keep each other accountable and motivated. It truly makes a difference! We are happy to hear that you are using our vast Beachbody on Demand library to your advantage! Keep pressing play!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Jan. 27, 2018

    I ordered a Challenge Pack Jan 14 and have yet to receive it. I have been checking with them every few days, since I have not been getting any automated updates. It has been such a disappointing experience and a waste of my time. I have been a Beachbody customer for a while and while I love the videos and some of the coaches have been great, after I finish this challenge I doubt I will go back. They also refuse to cancel the order, for which they haven't sent me anything and have just given me a silly new ship date Feb 2-Feb 16th. So a month after my order is when I may get the items. Thanks Beachbody. Today is Jan 27, order placed Jan 14th.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Charon,

    Thank you for taking the time to speak with us and allowing us to resolve all of your concerns.

    Due to a high demand for our 80 Day Obsession workout program, we had an unforeseen amount of back orders for some of the items included in the Challenge packs. We did not expect this to occur, nor is it our intention to make our eager customers wait past our normal times frames to receive their orders.

    We sincerely apologize for any inconvenience or delays this may have caused. We have successfully cancelled your order, and as a courtesy issued a Shakeology Sampler.

    You are still a BOD member, and hope you continue to succeed in your health and fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Jan. 27, 2018

    I picked up Beachbody last year because I wanted to lose weight and be healthier. I don't really have a lot of time to be going to the gym and Beachbody made it easier to work out at home. I made a quick and easy purchase of the P90. I'm using it and the results have been amazing. I'm very happy with it. I got the Beachbody On Demand too so I will be doing some different workout program as well. Everything is great with the program. It works and they are set up just the right way. If you follow the guide, you'll see results consistently.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Felipe,

    Congratulations with your accomplishments with P90!

    Thank you for taking the time to let us know that Beachbody on Demand is working for you and showing other’s what consistent hard work can accomplish! Great job. We look forward to hearing your success on the next fitness program you chose!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Jan. 26, 2018

    A friend asked me if I wanted to do the Beachbody program with her as she was already doing hers and to help her be accountable. The online ordering was easy and the products were detailed. I ordered the Beachbody On Demand and I’m satisfied with the results after using the product.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Rebecca,

    Thanks for joining our Beachbody On Demand!
    It is good to know the order process online worked very well for you.

    We thank you for your dedication.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Jan. 25, 2018

    When I had my last baby, I realized I needed to do something and work out. I remembered that I did the P90X back in college since my dad purchased it. I knew Beachbody made those and other things as well so I researched it out and found a coach. I do Beachbody on Demand and I work with my coach, Rebecca. She just sends me a link and it's really quick and easy. I started last June and I am now down 29lbs. I started out with a simpler program and right now, I’m doing the 80 Day Obsession. I do the nutrition that’s in the program too and I do the exercises.

    There are lots of exercises to choose from, especially with Beachbody on Demand. The first one I did was Country Heat which was not too complex and not too hard. I was super winded afterward because I was way out of shape, but it got easier. I then moved to harder ones. There are exercises for people that are more out of shape or older and there are also ones for people in shape and younger. I do the program six times a week and they’ve been just 30 minutes. The one I’m doing right now is up to an hour. Beachbody has done everything that I wanted it to do.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Nicole,

    First, a big Beachbody congratulations on bringing a new member of your family into the world! Life circumstances, career, health, or creating and bringing a new life into the world, we may find ourselves starting at square one in our fitness journey.

    You bring up an excellent point that we tell customer’s all the time… It's okay to start with an easier program! The important part is, just get started, have fun and you will work your way up to harder routines. All while having fun and reaching your goals.

    We are so thrilled that you are taking advantage of the vast workout programs that we have available and using them to your advantage to reach your goals. Thank you for letting us be part of your fitness journey!

    Sincerely,

    Beachbody Corporate

    Customer ServiceStaff

    Reviewed Jan. 24, 2018

    I ordered the 80 Day Obsession package almost a month ago. I received an email that said there was a delay and it would be shipped no later than Jan 11. I never received another email after that! I have contacted support 5 times to be told that my package has left the warehouse and I'll have shipping info within 24 hours. This has been going on for 2 weeks now. The 80 Day Obsession began January 18, and here we are on the 24th without a confirmation of shipment. I have asked for my money back and they refuse to return it because my package has supposedly been getting ready to ship for the last 2 weeks now. I get the same answers every time I contact support and no-one is interested in giving me answers.

    I have since canceled my coach account because I have no confidence that I will receive my items I pay for. The email they sent to my sponsor said I canceled due to financial hardship and this is completely inaccurate! I did speak to someone last week that said they were personally looking into and would email me, but I still haven't heard anything! I was really excited to start my 80 Day Obsession journey, but here we are week 2 into the program and I do not have the necessary tools to get the most out of the program. I am feeling like I'm being scammed because they have taken my money a week ago and can't seem to tell me where my package is!

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Ashley,

    We have experienced a back order for certain components of the 80 Day Obsession due to the program being high in demand.

    We have reviewed your account and confirmed your order has been shipped and you should receive the tracking information shortly.

    As a courtesy for the delay, we have sent you a Beachbody Performance sampler.

    We sincerely apologize for the delay.

    Sincerely,

    Beachbody Corporate

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 23, 2018

    My daughter was a Beachbody coach and my wife and I signed up with her. I got the On Demand, while she got the On Demand and Shakeology. I once did the 21 Day Fix Extreme and the Shift Shop. Now I'm on the 80 Day Obsession and I'm motivated. I didn't have the perception that Beachbody was for me until I started trying the program. I was jogging before and I noticed I was getting calf injuries, so I thought I needed my core strengthened, and then I went ahead to the Beachbody programs. I went through a few and I'm satisfied with it. I've been doing this every day, and it'll be a year in May. I got somebody else at work that's going through it now and they noticed the results.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Patrick,

    Great job on completing our 21 Day Fix Extreme and Shift Shop programs!

    You should submit your results to win some cool prizes. We thank you for joining our new 80 Day Obsession program and hope you achieve some awesome results.

    Keep up the good work.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Jan. 22, 2018

    My parents got the P90X, but they never did it and we had the program lying around. None of what I was doing was working before, so I made a deal with myself to do this whole thing. I really needed to see results, so I had to stick with it and I like that it's intuitive. I also like the variety in the training. Beachbody kept me going back because I knew where I wanted to be and I wanted to get there. I just do P90X3, but I tried Beachbody on Demand for a time because I left the P90X3 discs in a different state while they were being mailed. Beachbody is a tough program, but I'm very satisfied and I really like what it taught me, how it is and what it did for me. However, I'm in a non-motivated part right now mainly because I've switched over to the double schedule and it's exhausting.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Jaxon,

    We are happy to hear that you were able to put our P90X program to use.

    Determination is key for wanting to achieve fitness goals and you did just that!

    We think reaching out to your Coach would be great and possibly joining a supportive challenge group would motivate you to get right back on track.

    We wish you the best of luck.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Online & App

    Reviewed Jan. 21, 2018

    Beachbody offers a lot of options. I was looking to gain specific types of strength and I got the P90X3 from them through Amazon. It was faster and I would have had to pay for shipping if I had bought it from Beachbody's site. We're now in our third round of using the product and we're pleased with it. We have seen weight-loss but mostly, we're getting stronger which was our goal. The only thing that I'm not pleased with is that I used to be able to maintain all my measurements. But when they re-did their website, all that disappeared. I had my profile and I could go in and put my measurements and weight. Even my coach, when they re-did it, couldn't find it either. The only way she knows how to enter that information now is to re-enter each time I finish the Beachbody challenge and upload pictures. But it used to have a lot more options through my profile on their webpage.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Natalie,

    Your success with P90X3 is such exciting news, congratulations! We’re glad to hear purchasing Beachbody products on Amazon was a great experience and hope you continue to use this path.

    Tracking your workout progress has become much more exciting when using our Challenge Tracker App. This app is by invitation only from your Coach, but will help you track your goal measurements throughout your workout challenges.

    We look forward to reading your success story through The Beachbody Challenge, and keep a look out for your free T-Shirt.

    Sincerely,

    Beachbody Corporate

    Ellen increased rating by 3 stars.
    Customer ServicePriceOnline & App
    After a positive interaction with BODi, Ellen increased their star rating.

    Original Review: Jan. 20, 2018

    I am trying to call the number to cancel my Beachbody on Demand account and the phone number (1 (800) 470-7870) is not working. It rings once and times out or simply does not ring which is unacceptable. I then tried using the chat function on their website to request a working number to call and it is not functioning either. When I tried to submit my inquiry, I get an error message stating that 'Payout Date is not completely filled in and Bonus Week Affected is not completely filled in' but these fields aren't even available on the form to fill in. If I don't cancel, they are going to automatically charge my credit card for a service I no longer want but they have made it impossible to cancel.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Ellen,

    We apologize for the inconvenience you experienced when attempting to cancel your subscription.

    We confirmed your subscription has been cancelled as of January 20, 2018 and no further charges will process.

    We wish you the best of luck on your fitness journey!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Jan. 20, 2018

    One of my cousins who is a fitness instructor does Beachbody and I heard about it from him a couple of years ago. My husband and I went along with a regular routine. But we went to a secondhand store and we found the P90X for $5. We couldn’t believe it so we picked it up. My husband researched to see the best way to do it and he printed the schedule that they had online and he did that starting September. He lost 30 pounds and you could see the weight-loss but it wasn’t registered much in his weight because he was building muscle. He was so happy. He's tall but he doesn't have a lot of weight on him and he would always wear a shirt because he was self-conscious. So he was excited about it and he would smile every once in a while when he would look in the mirror. So I knew he was happy with the success that he had with it.

    As soon as he was done with the P90X, he bought the P90. He and I are both going through that right now and we have a month left of that but he's already looking up the 30-minute workout for the P90. We're going to stick with this Beachbody program since we're succeeding with it and he's looking to order the next step too. Beachbody has everybody's level and they can pick theirs. That is what’s attractive about it. If you find that you can’t achieve the Jillian Michaels extent of a workout, there is the modifier that isn't hard to do, even for somebody who isn't exercising on a regular basis. It's for everybody and we would recommend it. My husband recommended it to two of his friends and they bought it.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Emily,

    Congratulations on your success with P90X! What an amazing journey it’s been for your family, to be able to come across a life changing program just by shopping at a store near you.

    We would love for you to share your success story by visiting our website and submitting it through The Beachbody Challenge, for a chance to receive a free gift.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Jan. 19, 2018

    I looked at the Beachbody program and I really liked it. It's convenient, energetic and it seems to work. So far, I've done Shakeology, Beachbody on Demand and the Energize, Recover, and the sliders and the bands. I'm very happy with the results so far, and since I've enjoyed it so much, I’m going to continue to purchase from them. I would highly recommend the Beachbody program to friends.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Wendy,

    We are so glad to hear you have had great results using our Performance supplements, Energize and Recover! Shakeology is also such a great contributor to healthy success.

    Beachbody on Demand is convenient like you say, just remember to submit your before and after results for every program you complete for a chance to win prizes.

    We wish you the best of luck with your health and fitness goals Wendy.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Online & AppStaff

    Reviewed Jan. 18, 2018

    I've got two little kids so getting to the gym was getting harder and harder. My friend is a coach, and I saw her posting on social media about Beachbody. I watched her for a year and saw how happy she was with it. I wanted to try something I could do at home and I figured I had nothing to lose so I gave it a try. I liked the convenience that I could work out from home and make it work for my schedule with my kids, plus the accountability that there was a group of people that was going to support me.

    I got the Beachbody On Demand All-Access membership, and I tried Shakeology. When I purchased it from their website, the experience was straightforward. I love Beachbody On Demand. The workouts have been fantastic and I continue to see results from those. It's been a game changer for me and I'm grateful that I found out about it and gave it a shot. I also really like Shakeology, though it's not something that's in my budget right now. But it made me feel good and helped me kick start everything. Beachbody can work for anybody at all business levels and schedules.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Angie,

    We totally understand not having the time during our busy schedules to fit in a thirty minute workout. That’s why Beachbody on Demand was created, to allow our customers to be able to have an at home gym! With the huge diversity in our programs, we feel Beachbody on Demand can be used by any person at any level - beginners or advanced.

    Keep in mind we offer Beachbody on Demand as a quarterly, semi-annually or annual membership. Prices ranging between $39.00 (quarterly) to $99.00 (annually).

    If you ever need assistance with reinstating your membership or purchasing Shakeology, you can visit our teambeachbody.com website or reach out to our Customer Support.

    We wish you the best with your fitness journey.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Jan. 16, 2018

    My wife and I's weight were starting to get out of control and we needed to make a change for ourselves. My wife's an insurance agent, so she sits on a computer all day. And although, I've always been a big dude, I was pushing 300 pounds and I had never been that heavy in my life, so we decided to purchase from Beachbody. There was something in their infomercial that seemed like my style since I'm the one that likes to lift weights and doesn't like doing a whole bunch of cardio. We gave Body Beast a shot. My wife ordered it and at first, she said the website was a little confusing. But once she tinkered with it a little bit, she picked right up on it. I also used my PS4 and got Beast Body On Demand so we could do a week of hard labor.

    We started doing the hybrid workout to where it utilizes Hammer and Chisel, Body Beast and the P stuff workout. 90 days later, I lost 27 pounds and I went from a 38" jeans down to almost comfortably in a 34". We got the results and so we should keep doing it. However lately, I haven't been able to workout as much I would like to. The holidays came and then I got sick and was down for a week. We also had other things come up that occupied our time. So it has been a struggle to get a workout in. But on the day that we're going home and after we both get off work, we're going to get back on track. There's also new one coming up called SuperCardio. I may give that a shot too. Overall, it has been nothing but a great experience with Beachbody.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Myles,

    How great to hear that you and your wife are working out together!

    The best of us get thrown off track by life events and circumstance. Don’t focus on the time you missed, just jump back on the workout wagon when you’re ready to start hitting play.

    Thank you for taking the time to let us know how our Body Beast program is working for you.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Maria increased rating by 4 stars.
    Customer ServicePriceStaff
    After a positive interaction with BODi, Maria increased their star rating on Jan. 16, 2018.

    Updated review: Jan. 16, 2018

    Well, this was very useful! After my complaint was heard by more than a faceless chat person, the company has authorized a return. Very well done. Again - I will say the PROGRAM was terrific - just not right for me at this time due to physical issues. Thank you very much for addressing this and making it right.

    Original Review: Jan. 15, 2018

    I decided to order the 21 Day Yoga Retreat from an infomercial I saw early December. HOWEVER when it came to the screen PLACE YOUR ORDER I decided not to and left the page. Despite that - the next day I got an order confirmation so decided maybe the universe was telling me to go ahead and I decided to let it go. It came during a busy time so I had to put off starting the program till last week. I think the program is great - loved the instructor and the pace - HOWEVER it has seriously aggravated an old injury and I cannot continue the yoga program.

    I wrote to see if I might return it for a different program - but have been told, "NO - we do NOT do exchanges and it's more than 30 days since you got it so no returns." I feel this is unreasonable. It was not cheap and since I did not even TRULY order it - I am pretty annoyed by their response. I would say glowing things about them IF they would work with me but they will not. BE CAREFUL when you purchase from these folks.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Maria,

    It was a pleasure resolving this matter for you!

    Have you checked out our Piyo fitness program? We think this would be ideal for your condition.

    We wish you the best of luck on your fitness journey.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Jan. 14, 2018

    Beachbody ordered on my Amazon and I saw how much it was. I had heard about the original P90X years ago and I looked into it. Some of the workouts were 90 minutes. For me who was working full-time, it was tough, so I researched different workout programs and I came across P90X3. The workouts were for 30 minutes which seemed definitely more doable than the 90 minutes, so I went through the program back in August and finished up in November. Also, I was a college athlete and I feel like I'm just as flexible and functional now as I was then. After three months, I lost about 19 lbs in the areas that I needed to lose it, like the face and the stomach. It was a great experience. I’m very satisfied with Beachbody and I would definitely tell my friends to do it. The 30-minute workout is only two percent of your day, so you can make that time.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Michael,

    Thank you so much for your honest feedback on the P90X Series! It’s one of our most popular programs and we’re glad you found the perfect one to fit into you daily routine.

    Also, congratulations on losing 19lbs! That is a great accomplishment, and we hope you continue to use Beachbody as a tool for your health and fitness goals!

    We wish you the best of luck.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 13, 2018

    Just recently for my 80 Day Obsession package with a 30 day supply of the Vegan Vanilla Shakeology and not sure what I think about it. The workouts are awesome, but I chose vegan vanilla because I'm lactose intolerant so I'm a bit sensitive. I called customer service to see if I can exchange it or get another flavor and waited forever just to talk to a rep. Never got through. Soooo yeah. Wish I could get the vegan, chocolate latte flavor or the variety pack.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Julia,

    We would love to assist you with the exchange of your Shakeology Vanilla Vegan bag.

    We truly understand you may have some sensitivities to certain ingredients in Shakeology and would like to resolve this matter for you.

    Please contact us to assist you with a reshipment of a flavor of your choosing right away.

    Please contact us at your earliest convenience.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Jan. 13, 2018

    When I first started Beachbody, I did the original P90X and then I did a few rounds of P90X3. Now I'm doing the INSANITY MAX:30 and it's been really good. I weigh a lot less than I used to and I feel better. Every day I wake up and do my workout and just I'm energized for the rest of the day. Overall, Beachbody On Demand has been really easy to use.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Nick,

    What a journey! You’ve accomplished some of our most intense workouts over the years and received great results.

    We are pleased to hear Beachbody on Demand can assist you with your most challenging fitness goals, and we would love to hear more about your goals by visiting The Beachbody Challenge and submitting your success story.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer Service

    Reviewed Jan. 12, 2018

    I entered the Beachbody Coach challenge group, and I love the access On Demand. I liked that I can do it downstairs and the 30-minute workouts. I also tried the cleanse and loved that. And I purchase the shakes a lot. On the other hand, I don't like that when I select a one-time ship to purchase, they automatically put it in as auto ship. The last time it happened, I refused the package. I called them and they said that they got the package and I'd get the refund in seven days, but it took me two months and three calls before I got my refund because I didn't have a return number.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Wendy,

    It’s great to hear you are enjoying the Beachbody on Demand streaming service! It’s nice to know you are able to complete your workouts in the comfort of your own home.

    In regards to the Shakeology Home Direct, please be sure to select one time purchase when choosing the item to avoid on-going shipments. We will also forward this feedback to our internal teams for review.

    Keep up the great work and best of luck in your health and fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Jan. 11, 2018

    I ordered 80 Day Obsession materials and performance back on December 26, 2017 and still have not received it! I am so disappointed and all I get from the help chat is "Sorry, can't do anything about it". If I didn't LOVE the programs so much I would be done with the company altogether. How do you run out of supplies for such a huge launch? I am leery of inviting others to order since they probably won't receive items in a timely fashion either.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Niki,

    It was a pleasure speaking with you and confirming your order status.

    As we discussed a refund has been processed for the shipping and handling charges for the delayed delivery.

    We wish you the best of luck with our new 80 Day Obsession program!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Price

    Reviewed Jan. 11, 2018

    My husband had some videos and we had done the workout and liked them. And so, we decided to give Beachbody a try. We have Beachbody On Demand because it was accessible and affordable for us. I use it everyday. We also bought a Jump Mat at Christmas time which I really like. It works really well. I've lost 25 pounds in four months and I feel really good.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Samantha,

    Congratulations on your weight loss of 25 lbs! We are ecstatic to hear that Beachbody on Demand is leading the way with your health and fitness goals.

    The Beachbody Jump Mat is a Beachbody favorite and great for those plyometric workouts.

    Don’t forget to submit your success story to The Beachbody Challenge for your chance to win a free gift.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Jan. 10, 2018

    I was out of shape before and needed someone to simply tell me what to do rather than go experiment myself in a gym. I purchased INSANITY first then my mother got Body Beast for me in Christmas. The INSANITY was really great and I lost weight fast, but with the Body Beast, I've got the best body I've ever had in my life and the body that I wanted. I also got the T25 program and it's cool how they set everything up and everything fits perfectly. Beachbody is a really good program and it never gets boring.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Ricardo,

    We are so happy to hear that you are enjoying our programs.

    We love to hear how our customer’s integrate multiple Beachbody programs together to keep things fun and motivating!

    We are happy to be a part of your successful fitness journey. Congrats on your success!

    Sincerely,

    Beachbody Corporate

    Customer ServiceOnline & App

    Reviewed Jan. 9, 2018

    Despite really liking the workouts and the streaming service, I may cancel my membership because updating my credit card information is such a pain. I have been a Beachbody on Demand member for several months. I received an email telling me I needed to update my credit card information and that I had to call a number rather than update online as any other service allows. I did not entirely trust the email. The phone number listed was nowhere on the website. I did not want to call an unverified number nor did I want to give my credit card number over the phone as I suspected it was possible the card I used for the account was one I had canceled because it had been compromised. I then tried to update online but after multiple tries got the continuing error that first name and last name were not valid. Super annoying. Why does Beachbody make this so difficult?

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Jennifer,

    We are sorry to hear you are having difficulty updating your payment information. Our new websites allows our customers to update their payment information online or via phone.

    We understand you are encountering an error when attempting to update online. This has been escalated to our tech department.

    Please contact us via phone to successfully update your account.

    We apologize for the inconvenience caused.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Jan. 9, 2018

    I was wanting to do an exercise program and at that time, more people were choosing Beachbody. I've been doing it for years now and I've tried P90X, Body Beast, INSANITY MAX:30 and Hammer and Chisel. If you do what you’re supposed to, their products will give you a good result and I’ve always been glad with Beachbody.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 8, 2018

    I cannot believe, on how long this has taken (and still waiting) for my package to arrive, two how HORRIBLE the customer service is. No one speaks hardly any English (at least not well) and there are no ** solutions. I will never ever order from this company again after this experience. I've had trying to track my package, emails that keep saying it will ship the 5th it will now ship the 11th, here is your tracking number (blank none provided). I'm sick of talking to people who can't tell me where my ** is. I didn't spend hundreds to wait a ** month for my package and be treated like dirt by customer service. I'm beyond pissed off at this point. I requested a refund or cancelation... didn't even get that given to me!!! I'm disgusted by BEACHBODY. Never NEVER again.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Ashley,

    We’re very sorry to hear about the delay with your order. We understand the frustration this may have caused.

    After we reviewed your account, we confirmed your 80 Day Obsession order was delivered on 1/11/2018 and as courtesy to the delay, we have refunded the shipping and handling charges back to the card on file.

    If you have any questions or concerns regarding the order, please feel free to reach out to us.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Jan. 8, 2018

    I needed to get something changed and my sister, who's now my coach, recommended me to do a month of Beachbody. I liked it and so I kept going. It was easy to order and purchase from Beachbody. I went online, plugged in her coach ID, and chose the challenge pack. I worked with the 21 Day Fix and I’m already almost on my year. I love the Beachbody program and I changed my whole life around it. It has been great and life-changing.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Mariah!

    We’re so glad to know you are enjoying Beachbody on Demand and 21 Day Fix!

    It’s also very rewarding to know that our customers find it easy to purchase off our website since we always trying to incorporate ways to better the customer experience and make our websites more user friendly.

    Keep up the great work and don’t forget to submit your before and after results for a chance to win some prizes!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 7, 2018

    Beachbody's programs are great. I bought their On Demand for the year, and I like that I can do it at home and not have to spend time in the car and money for gas. Also, the cost was a huge benefit for me because I knew I would utilize it. Beachbody's website was fine, and it was easy to purchase from them. But then, two days after I purchased, they came out with a promo. So it was a little off-putting and I called them and I was on hold for hours trying to see if could change it. And they just said I already had my membership for a certain amount of time and they couldn't do anything. It was a little frustrating. I’m a huge proponent of Beachbody. The only issue I’ve had is being on hold for hours and sometimes, I ended up getting hung up on because it had been so long. And the website was down a few times, but they’ve seemed to have gotten it up and running.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Julie,

    We are happy to hear you are enjoying our Beachbody On Demand program!

    We apologize you experienced long holds during the release of our Beachbody On Demand. Unfortunately, at that time we experienced unusually high call volumes.

    We thank you for your dedications and wish you the best of luck on your fitness journey.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 6, 2018

    I purchased one of their programs and to be honest with you, I should just have hung up during the initial ordering process. The salesperson put it in my head I should buy Beachbody on the go, because I may get bored of the same instructors, after the three week program. I didn’t purchase it but then realized she might be right. Once I received the program, I realized I should not be spending money on myself due to financial issues, so I sent it back! I paid $43.77 and was refunded $25.44. The cost of shipping and the cost to send it back, doesn’t get refunded to you. I just threw away almost $30.00 which I clearly didn’t have. Sooo, be sure you really want the product, because it will cost you a fortune to return it back.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Robyn,

    Our Money Back Guarantee policy specifies that you may return an unwanted product within the allotted timeframe for a refund of the purchase price, minus shipping and handling. As we reviewed your account, your refund was processed by our warehouse minus shipping and handling.

    You may review this information in FAQ259 on our website.

    As a courtesy we have issued a refund for the shipping and handling. Please allow additional time to receive the funds in your account depending on your banking institution.

    We apologize for the inconvenience caused.

    Sincerely,

    Beachbody Corporation

    Customer ServiceStaff

    Reviewed Jan. 5, 2018

    Customer service is not knowledgeable about their products and was very unwilling to assist me with my issue. Purchased a Wahoo Tickr X with a 1 year subscription to Beachbody On Demand; however the device continues to say the Invalid Serial Number. The representative basically told me that I am out of luck and would need to figure it out myself.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Aaron,

    We’re very sorry to hear about the issues you have been experiencing with your Wahoo Tickr.

    After discussing the inquiry with our tech support, we feel the best solution for your issue would be to return the Wahoo Tickr and request a replacement or a full refund. We understand the Wahoo Tickr + BOD bundle includes a year membership to our Beachbody on Demand, however if you’re unable to pair the device to the Challenge Tracker app, you will not be able to create an account to access the membership.

    Please keep in mind, your wife’s account is currently on an active membership for quarterly Beachbody on Demand charges. If you return the defective Tickr + BOD bundle and repurchase the Tickr alone, you will be able to pair the device to the existing membership on your wife’s account.

    Again, we apologize for the inconvenience you may have experienced with your device.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Price

    Reviewed Jan. 4, 2018

    I was overweight and I needed to make a change. I was going through a cycle of my life where I was diagnosed with lupus and the doctor told me that I needed to start losing weight, so I made the decision to start with the T25 program. I didn't have time to go to the gym as I’m a person who works 10 hours a day for four days a week. I could do the T25 from home for 30 minutes a day that’s why I chose the program. Purchasing it online was a wonderful experience, and the price was right. It was easy and it came in about a week, and right away I started the program.

    Starting it was a little bit hardcore. I was sore and I didn’t have the motivations, but once I started playing the DVD, 25 minutes goes so quickly. Before I knew it, I’m done. The first 10 weeks, I lost 19 pounds. I’ve been with the program for almost four years and, so far, I have lost 71 pounds. I love the program, and it's the best decision that I ever made in my life. Just try it and you will get results.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Elizabeth,

    We are so happy to hear about your success with our T25 program! Implementing fitness goals and keeping motivation can feel like a daunting task in the beginning and you’re a great testimony on what happens when you stay focused and keep pressing play every day. Thank you for choosing and trusting us to help you with your fitness journey. A 71 pound weight loss is a tremendous accomplishment! Congratulations.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Jan. 1, 2018

    A girl that I am acquainted with is a coach with Beachbody. I followed her fit page for about a year and I kept saying that I was going to do it with her when I decide to do it. One day I did and I reached out to her. I did the 21 Day Fix but I’ve been switching it up for the past few months and later on ended up ordering other programs like BOD. I’ve been doing it since June and I’ve lost 27 pounds. I surpassed every goal that I set for myself and my coach is a huge part of my success. She is the best coach on the planet.

    I love their Shakeology too and the way that Beachbody does their coaching program. I really like how they support their coaches too. The coaching and the group have been a huge part of their success but their products are also fantastic and easy. They are simplified ways of doing a diet or a new plan and their products make it possible. You don’t have to sit and count calories. You just count containers and then life is easy. Beachbody is a great company and I’ve recommended them to several friends.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Anna,

    It is always great to hear that our customers are getting the support they need from our coach’s. Having the right support can make all the difference in the success of someone’s fitness journey.

    We gave you the tools but you still did all the work! Congrats on all your fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Dec. 30, 2017

    One of my brother’s ex-girlfriends is a coach and from her, I learned about Beachbody. I did it last January, just for a month, and then life happened and I stopped doing it. But recently, around November, I got on the scale and thought I need to change something. So I ordered Beachbody online that day and started the On Demand the next day. I ordered a challenge pack with Core De Force and it came with the Energize and Recover. And I feel super good about it. I’ve lost 20 pounds in the first 2 months of using it. I also have so much more energy. I’m a lot happier and everything is better.

    I really like using the On Demand because I have access to the Fixate program. I like looking at different recipes because that way I don’t get stuck eating the same things all the time. My mom ordered it because of me. I told her how much I liked it and she obviously can see the results that I’m getting physically. Just by showing it, I don’t even need to say anything.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Chelsea,

    Thank you for providing us your experience with Beachbody on Demand and our Beachbody Performance items. It’s great to hear you have been able to maximize your results with the help of Energize and Recover!

    We hope you continue to succeed in your health and fitness goals with the help of Beachbody. Keep up the great work!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Dec. 29, 2017

    I wasn’t in the shape that I used to be after I had two babies. Then, I saw how amazing my sister's results were, who is a coach from Beachboy, and I bought a full year of Beachbody On Demand. I use it every day and I love its variety. I’m not stuck and falling to a rot if I get bored and instead of giving up, I just find something else that works for me. The support from my team and my coaches is really great as well. They’re always there for you and encouraging you, and they also have Facebook groups that you can join in where they post challenges under your coach. The groups that I’m in also have a few different coaches like my sister, her mentor and her buddy coach. I ordered the chocolate Shakeology a couple of times but put it on hold because I was nursing. When you’re nursing, you have to use the vegan protein and not the regular protein. Purchasing online was easy, and my sister was there to walk me through it.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Stacey,

    We are so happy to hear you have had success in your health and fitness journey due to the help of Beachbody on Demand’s diversity and also the help of your Coach! We feel peer-support is essential to a successful fitness journey and we are glad to know you have the support you need to meet your goals.

    We wish you the best in your health and fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Price

    Reviewed Dec. 28, 2017

    I have been using these programs off and on for the past couple years, the programs themselves are great. However the payment processing is not. They will double charge and send you 2 even if you only agreed and thought you were paying for 1. This has happened twice now, then you have to deal with shipping it back.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Leah,

    We thank you for taking the time to speak with us regarding your recent experience.
    It appears the orders were placed on two different websites (Beachbody.com and TeamBeachbody.com). This explains how there were two orders placed for the same product.
    We understand how this may have been frustrating, but be assured this matter will be resolved.

    A shipping label has been sent to return the products to avoid any additional costs. Once the items are returned a refund will be processed.

    We apologize for the inconvenience caused.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Dec. 28, 2017

    I ordered a number a number of products from Beachbody. I've bought about 60% to 70% of their entire line of supplements. My purchase experience with them was fine. However, canceling recurring orders has been a little frustrating. Their website has been a little clunky and it’s difficult to cancel recurring orders. But the customer service is pretty hands-on. I was directed to a call center somewhere in the world and whether you’re talking to them over the phone or texting with them, they seem to have a pretty good handle of the company architecture or at least the web architecture. But every time I’ve stated in a few words or which as much gravity as I can that I’d like to cancel a particular recurring order, I find that a month or two later that a recurring order surfaces again as a message in my email box stating that I’ll be receiving this in two weeks time.

    The last time I logged in was about a month ago and the last time I had this problem was two months ago. I’m expecting that recurring order to surface again sometime late December and it hasn’t. I know that their website has undergone some restructuring, so perhaps they’ve gotten that fixed. I really like their product and I wish they can get the website tighten up a little bit. If they could just give me a tab under my user account that allows me control of all my recurring orders, I’d have no problem with the company. Everything that I’ve tried from them, I enjoy and everything that I didn’t enjoy, I’ve done my best to cancel services on. But the Vegan Shakeology product is fantastic, and I use it every day. Generally, I am very happy with the services I have received from them.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Mike,

    We are sorry to hear the difficulty you have experienced when cancelling subscriptions.

    Our websites are constantly being upgraded to make it more user friendly and better the customer experience.

    We have reviewed your account and confirmed the Shakeology and Performance subscriptions have been cancelled. A refund has been processed for the most recent shipment of Shakeology for the inconvenience caused.

    Your feedback is greatly appreciated.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Dec. 27, 2017

    I love Beachbody's Insanity Max: 30. I already completed the program but I’m starting again on Monday. I’m also thinking about doing the 80 Day Obsession. I bought the program easily but on the other hand, Beachbody's website has an old graphics look so, it doesn't look up to date. But besides that, everything else is very easy to use and has a very simple design.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Mariah,

    So excited to hear about your MEGA success with Insanity Max: 30! We are currently revamping the demographics of our website to cater to the demand of our Beachbody subscribers.

    You’re on the right track to success in health and fitness and we believe 80 Day Obsession would be a great addition to your health and fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Dec. 25, 2017

    I had two different friends that had been doing Beachbody. Before, they had to buy a particular exercise pack then sometime last year, they went to On Demand streaming where they pay a fee every year and get access to all of Beachbody’s workout programs. I was super skeptical for a long time but that program was what made me finally do it too. I do the workout program and in just under a year and a half, I lost 35 pounds and went from size 12 to a size 4. I followed their workout calendar and used their nutrition guides.

    I’ve had nothing but good experiences. I signed up under a great coach and she’s supportive and not pushy. And if you follow the program, they really work. It’s better than going to the gym. If you’re a self-motivated person, it’s a really great program. They give you every tool you need to be successful. I’ve had three friends sign up with them.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi April,

    It’s easy for all of us to be skeptical when making health and fitness changes and there is so much out there to choose from.

    You didn’t have to choose us and we thank you for giving us the chance.

    Congratulations on reaching your fitness goals! It is great to hear that you are enjoying and taking advantage of all our Beachbody on Demand service has to offer.

    Our customer’s success, is our success. Thank you for taking the time to share your experience and success with us!

    Sincerely,

    Beachbody Corporate

    Staff

    Reviewed Dec. 22, 2017

    I am a 54 year old healthcare professional who works very long shifts and many of them. I have been struggling for years to find a way to get healthy and over my fear of organized exercise. That is, until I bought the 21 Day Fix system. The workouts are only 30 minutes each and there is a lovely woman doing modifications (LOVE YOU, KAT!) which I started with until I got strong enough to do them like Autumn. The meal plan is easy to follow and I have saved a ton of money taking my food to work with me instead of buying something in the cafeteria. Since then, I have bought BOD so I have access to ALL of their wonderful programs. The Shakeology shakes are delicious and help curb my cravings. Thank you, Beachbody and Autumn!!!

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Teri!

    We are so glad to hear you found the perfect workout program for your busy lifestyle! We understand how being a healthcare professional you are on a crunch for time but with 21 Day Fix workouts are quick and moderate! As you mentioned, the program offers a moderator which allows beginners to complete the program as well. It really is for anyone who is looking to get fit quick!

    If you haven’t already, be sure to submit your before and after results for a chance to win some prizes and claim your free gift!

    Keep up the great work and we hope you continue to success in your health and fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Dec. 21, 2017

    I ordered the Beachbody On Demand and tried some of the Shakeology from Beachbody. I like the access and delivery of the Beachbody On Demand plus the ease of shipment and the convenience of it all. It is well organized, too. I’m very satisfied with the results I’m getting using their product and it works really well if I stick to it.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Jon,

    Great job on achieving wonderful results using our Beachbody On Demand and drinking Shakeology.

    We wish you the best of luck on your fitness journey!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Dec. 20, 2017

    I wanted to lose some weight. I did Beachbody's monthly membership online that gives access to all the workouts. Their site is user-friendly. I was able to do three programs and I was satisfied with the results. I’m an anesthesiologist so I don’t have that much time, and I like the convenience and flexibility that being able to work out in my own house on my own time offers.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Ryan,

    Beachbody On Demand makes it easier to work out at any place, at any time. We are happy to provide you easy access to workouts during your very busy schedule.

    Keep up the good work!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Amber increased rating by 4 stars.
    After a positive interaction with BODi, Amber increased their star rating on Dec. 25, 2017.

    Updated review: Dec. 25, 2017

    I was contacted by a customer service representative almost immediately after I filed a complaint. The customer service I received was impeccable. They went above and beyond to resolve my complaint and shipped out replacement materials which I had received within 2 days of speaking with them. This is a company that truly cares about their customers and their product. I don't remember the name of the lady I spoke with, but she was great. Kudos to this company!

    Original Review: Dec. 18, 2017

    Expedited shipping fees for a 3-6 business day delivery are an absolute joke. This is the third time I have placed an order with expedited shipping of $12.95 and it never fails... I always receive it on the 6th business day. It doesn't matter where it ships from. This time however I may get on the 7th or 8th business day. Standard free Shipping 10 to 14 business days.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Amber,

    It was a pleasure speaking with you and thank you again for taking the time to speak with us and allowing us to address any concerns or questions you had.

    We confirmed with you the timeframe for Express Shipping is between 3-6 business days. This information is displayed during the purchase and you can also find more information about our delivery time frames via the following link: https://faq.beachbody.com/app/answers/detail/a_id/8443/kw/8443/~/order-delivery-time/lob/team

    We always ensure our customer’s packages are being delivered complete and within the allotted timeframe, however we understand for reasons out of our control and for some reasons we do control, there can be delays in delivery.

    As a courtesy to any inconveniences you’ve experienced we offered some appeasement items which we hope you enjoy and use to continue to succeed in your fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Dec. 18, 2017

    A friend mentioned to me what Beachbody was all about and I took some time to think it over. I wanted to improve my health and make a big change for myself, so that pushed me into signing up. I use Shakeology every day and have the online workouts with Beachbody. I noticed an increase in my energy levels and a decrease in my food cravings. I feel fuller for a longer time now throughout the day. So, I'm not reaching out to grabbing just something quick on the go to snack on which helps me get on a better track with my nutrition. It seems to be working for me as I'm slowly shedding down the pounds.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Deanna,

    We’re glad to hear you have incorporated Beachbody on Demand to your health regime. We hope you continue to fulfill a healthy life sytle and succeed in all your health and fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Dec. 15, 2017

    I like the results from my friends who used Beachbody so I thought to try it myself. I ordered a variety of products. I started with Insanity and I did Asylum volume 1 and 2, plus multiple counts of P90X, Body Beast and 21 Day. The information on the website is wonderful and so is the whole user-friendliness of the program. But, the user experience that we got from the Beachbody is not attractive. The payment and being able to find the merchandise needs some improvement. Also, they should improve on the mobile app as we had the P90X app that I was able to crack. We are online and we do not have face-to-face interaction so it’s better if they could improve the experience in predicting what I would be doing today or what I should do when it’s reminding me.

    I am very satisfied with the results, though. I am a consultant so I travel a lot and the program was convenient. I can follow the program without having to find a gym to go to which is wonderful. Plus, it was a bang for the buck and if you commit to it, it's just an awesome program. I love the trainers, Shanti and Tony. They are likable and I want to work with them. Overall, Beachbody On Demand is the right direction.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Asish,

    We are continuously upgrading our websites to better the shopping experience.

    We thank you for your honest feedback and appreciate your dedication to Beachbody.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Price

    Reviewed Dec. 14, 2017

    My neighbor is a Beachbody coach so I started doing some workouts with her. She recommended that I check out Beachbody On Demand. I bought the program and after we did a few of those workouts together, I started doing it on my own. It was easy to buy through Beachbody’s website but they could use some work on the web. They have multiple websites and sometimes it can be kind of hard to find different things.

    I got the Shakeology in vanilla flavor and I’m very satisfied. I drink it every morning after a workout. Shakeology is pretty expensive but it tastes good. It’s more convenient for me to not eat a bunch of garbage in the mornings. I’ve been using the program for five months and I got good results with the Beachbody workouts I did. I played with P90X back in the DVD days and Beachbody’s streaming service to get access to all of them on my device is a great value and service for its price. I have recommended Beachbody.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Arnold,

    We are happy to hear about your experience since joining Beachbody On Demand. Don’t forget to submit your progress for a chance to win some awesome prizes.

    Sincerely,

    Beachbody Corporate

    James increased rating by 4 stars.
    After a positive interaction with BODi, James increased their star rating on Dec. 21, 2017.

    Updated review: Dec. 21, 2017

    Mr. ** was very helpful in resolving the Ebay issue. I did not fully understand Mr. ** concerns until after we discussed them. Mr. ** was very apologetic for the delay in explaining why I had not received a reply from him earlier and he fully renewed my confidence in his company.

    Original Review: Dec. 13, 2017

    On 3/8/2012 I purchased a brand new DVD set on eBay entitled Shawn T, "Insanity" Workout Series. I completed the workout series and obtained the T-shirt. On 12/2/2017 I listed the DVD set for sale on eBay. The eBay listing included a description and photos of the DVD set as allowed under the Copyright First Sale Doctrine. On 12/5/2017 Ebay notified me that it had removed the listing because it contained a "copyright violation". Ebay did not provide any explanation at all of what it considered to be a copyright violation but it said that Beach Body LLC had filed the complaint. I requested an explanation of the reason for removing my listing and eBay refused. Instead it referred me to Beach Body LLC.

    I contacted Beach Body LLC numerous times and it has not replied to me at all. Based on the Beach Body LLC false complaint, eBay has also threatened me by saying: "additional violations could result in the suspension of your account". Beach Body LLC actions together with eBay's actions appear in my opinion to be a joint conspiracy to prevent people from selling used (but purchased new) items that Beach Body feels are in competition with their new DVD sets. This is in violation of and appears to be an attempted end run around the First Sale Copyright Doctrine which allows a person to sell an item that it purchased new.

    I would never do business with Beach Body LLC again. In my opinion, they are a heartless, unprofessional and ruthless corporation that uses sharp and dishonest business practices in an effort to generate corporate profits. There are plenty of other companies that sell competitive workout products that also run their businesses professionally, honestly and ethically.

    Thanks for your vote!
    BODi
    Response from BODi

    We are sorry to hear about James' frustration regarding the lapse in communication on this matter, and just like any other customer with Beachbody, we have already reached out to Mr. Pravel to directly address all of his concerns. We had a very productive conversation, exchanged additional information, (and are actively working towards an amicable resolution.)

    Factual basis uncertain
    Verified purchase
    Daniela increased rating by 4 stars.
    After a positive interaction with BODi, Daniela increased their star rating on Dec. 17, 2017.

    Updated review: Dec. 17, 2017

    Beachbody called me and were very apologetic and took care of this issue appropriately . I am very thankful to the way they handled this and that they cared about my health .

    Original Review: Dec. 10, 2017

    Just received Vegan Cafe Latte Shakeology and it made me super sick. Was throwing up, massive headaches, ended up in bed all day. I didn't pay 130 for that nor do I deserve it. I want them to send me Vegan Chocolate instead, but from experience friends have had with them, I don't think they will care to even make this right by sending me a different flavor instead. Horrible flavor could make you ill as it did to me.

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    BODi
    Response from BODi

    Hello Daniela,

    Thank you for taking the time to discuss your concerns with us.

    We are truly sorry to hear about your negative experience using Shakeology.

    We encourage people with any sensitivities to try a small amount first and if they have any unique medical conditions, to first consult with their physician.

    A refund has been processed for the original order and we confirmed your Shakeology has been updated to the flavor of your choosing.

    We sincerely apologize for the inconvenience caused.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    PriceStaff

    Reviewed Dec. 8, 2017

    I wanted to get serious about daily exercise that I also wanted something that would walk me through it. Also, I wanted something that I could do at home, affordable and gave me some accountability. A friend of mine from college who has become a Beachbody coach reached to me and offered me all of the things and so I took the plunge and purchased Beachbody On Demand membership. I fell in love with it ever since. I purchased the Challenge Pack which came with a year’s subscription to the Beachbody On Demand. It came with a month's of supply of Shakeology, Shakeology shaker cups, the containers and the 21 Day Fix explanation plan that was the program that I've chosen to be my main one.

    It was very easy to walk through the sets in making the purchase and everything was set up right away. They have some apps for the phone that have made it really easy to keep track of my workout. The super gym back up that’s changed recently is really a great way to contact my coach and to get involved in other challenge groups to motivate each other so, it’s really an easy process to work with outside of just the workout itself.

    They give meal plans and eating plans to follow to get the best possible results because the diet is so important when working out as well. It gives me that connection to other professionals, people who can help, motivate throughout the process and keep me accountable along the way. That's the best way to keep that fitness lifestyle that I’ve always wanted. In addition, the price is absolutely unbeatable.

    I am extremely satisfied with the results. I’ve experienced huge changes in my body, in my fitness and the programs are fantastic. I tell people all the time that I recommend Beachbody On Demand all day long. It gives incredible workouts and it's something that cannot be beaten. It's also one of the best ways that I found to stay on target into getting something that takes away the excuses. I would highly recommend it to anybody who is troubled with maintaining consistency in fitness lifestyle which all of us had struggled with.

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    BODi
    Response from BODi

    Hello Leah,

    Thank you for joining Beachbody! It is great to hear how placing an order was a very easy process.
    Continue to follow the meal plan and workouts to see some amazing results.

    Keep up the good work.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Dec. 6, 2017

    Do NOT order Activit - you can cancel in thirty days but you will continue to be charged for 3 months. I called and cancelled. I never received an email stating that I needed to return the vitamins. 3 months later (November) and several long wait phone calls I still have a charge on credit card and cannot get refunded even though I have not received vitamins since September. I need to pay to return the September vitamins which I hope I can find to get a 29.95 refund. SCAMMERS!!! The advertisement of course does not tell you that nor will the company reach out to you to inform you. BUYERS BEWARE!!

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    BODi
    Response from BODi

    Hi Regina,

    Thank you for taking the time to confirm with us all of your concerns have all been fully resolved.

    We offer promotional items during the checkout process, like Activit Vitamins or Beachbody on Demand, however, these items are completely optional to add to your cart and you are provided the option to pay for the entire amount in full or split into three monthly installments for on-going shipments. We confirmed your Activit Vitamin subscription was on a 3-pay installment plan which results in a shipment every three months and (3) monthly charges until the order is paid in full.

    You have already been fully refunded for your Activit order.

    We apologize for any inconvenience you may have experienced and we hope you continue to succeed in your health and fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Nov. 27, 2017

    About ten years ago, P90X was big and Insanity was coming out. Some friends started doing P90X. I love the program and I think the best thing that they did was the Beachbody-On-Demand. Any of those workouts is amazing to have. I'm on the Beachbody-On-Demand and I get the Shakeology every month. I do all the purchasing online and it’s pretty easy. I have recommended Beachbody to others.

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    BODi
    Response from BODi

    Hello Kary-Anne,

    Beachbody On Demand allows you access to all workouts at any time and place.

    We are happy to know you are enjoying our streaming service as well as our nutritional Shakeology.

    Thank you for your dedication!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 26, 2017

    I’ve been seeing Beachbody on Facebook a lot, so I tried it out. I got the All-Access pass and a free month of Shakeology and I enjoy it. I used to be a collegiate athlete and having it available on my phone anywhere I go is nice because I can just do it at home. I'm also not competing or doing sports anymore and it’s a good way to keep in shape. However, I go slow with it because I'm still using the stuff that I got from the free month, but I should be done with it since I got it in April which is crazy. Also, I'm still a college student so I'm broke and can’t afford to get the Shakeology every month, but if the supplements can be cheaper, a lot of people will use it more often. But the actual workout program is affordable. I still use it occasionally and it’s fine. I would recommend it to anyone.

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    BODi
    Response from BODi

    Hi Helene,

    It’s great to hear how Beachbody on Demand has helped you stay in shape while being a college student! One of our goals with the website is to make it user- friendly for every person or lifestyle!

    As a complimentary gift, we have sent you a free Shakeology Sampler; you’ll be receiving it within the next 5-7 business days.

    Keep up the great work!

    Sincerely,

    Beachbody corporate

    Verified purchase

    Reviewed Nov. 23, 2017

    I originally bought the Beachbody 21 Day Fix program, but a few years ago, I saw their P90X program from an infomercial and bought it. I liked the 21 Day Fix and though doing P90X was hard because I don’t have a chin-up bar, it’s okay. I bought a couple more programs since then and I feel good with the results.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello, Jessica!

    Great job on trying out the P90X programs! That is definitely one of the most challenging series Beachbody has created!

    We hope you continue to use your programs and get amazing results!

    Good luck on all of your health and fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Nov. 22, 2017

    I'm really enjoying my experience with Beachbody so far and I love their solid and awesome programs. I was looking tubby before and my sister, who told me about them, looks like a swimsuit model. Since I have already decided that I wanted to do it purchasing Beachbody's programs was an easy sell. Though I had to get someone to walk with me through since I was having trouble trying to buy them.

    I've been doing three programs at a time. I started with PiYo, which I love and then I did Country Heat in the evenings. While I was still doing PiYo I moved on to Cize so I was doing PiYo and Cize then. Since I just finished PiYo I moved on to the hybrid PiYo T25 program. In fact I just did my first T25 workout today. It was both awesome and awful at the same time. But it all ended up being good. I dropped 35 pounds so far and eight inches off my belly. The only downside to the program is I posted my results that me and my wife did, which she got good results too, but we never got our t-shirt. That was a bit of a bummer. But overall I have recommended it to a couple friends who just joined us. And I'm not planning to discontinue anytime soon. I see it as a lifestyle from here on out.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Andy,

    We appreciate your participation in the Beachbody Challenge! We have sent you a private message to further look into the status of your results.

    Losing 35 pounds is a great accomplishment! We wish you the best in your health and fitness goals! We hope you continue to try out new workouts and have amazing success and results.

    Thank you,

    Beachbody Corporate

    Verified purchase
    Online & AppStaff

    Reviewed Nov. 20, 2017

    I was looking online at some forums to see what I could do for exercise. And then, a lot of people were mentioning P90X and Body Beast and then I learned about Beachbody. A lot of people had good things to say about it and so I decided to purchase from them. Before that, I never really did exercise in my life. I got fired up and I thought if I purchased it, that would force me to do something, which that bit helps. I got P90X, and then Body Beast, and then there’s P90X3. I got the first one from Amazon, the DVD. And then, Body Beast, also got it from Amazon. And then the other one, P90X3, was through their website. Now, I have their subscriptions for the On Demand service.

    I use the products every day. Community-wise, at one point, I was a member of the Facebook group for a bunch of trainers. When you sign up to their website they assign you a trainer and then all the people they had were also in that group. They were posting discussions and stuff. So, I did that for a while, but then I quit it because my trainer lacked sense of humor, and then I changed my trainer. Aside from that, I’m very satisfied with the videos. Body Beast is the one I prefer because it’s plain weight training which is what I want to do. The other two, P90X and P90X3, they use weights, too. But it’s more like cardio and weight training combined. In terms of P90X, the name of the guy is Tony and I’m not a fan because he talks too much. He tries to make jokes constantly which get old. The other guy tells you what to do right away.

    Currently, the program I’m following is called A Week of Hard Labor. It’s like a continuation of Body Beast, but it’s a bit different because all the other programs are designed to be 90-day programs. You do it 90 days and then you can start over. This last one, A Week of Hard Labor, it’s just one week. So, there are five work-outs for different body parts. And then, you just keep doing it for as long as you want. I like it, too, although it’s tough. They’re all hard and I’m having trouble. I don’t like that they are moving to On Demand service completely. Why do I have to constantly stream the same stuff and do the same program over and over again? But right now, because of the subscription model, I have to pay for it constantly. With the other three programs, I bought the DVDs and that’s what I want. I don’t think they are going to release DVDs anymore, which I think they should.

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    BODi
    Response from BODi

    Hi Murat!

    Thank you so much for providing your story and experience with Beachbody.

    It’s great to hear you have enjoyed multiple amazing programs like Body Beast and the P90 series! Any of those programs are definitely some of the most challenging programs Beachbody has created.

    We are happy to share with you that Beachbody does not intend to stop the sales of physical DVD programs. Beachbody on Demand was created with the intention of providing a gym right in your home with a vast selection in workouts. Although some older programs are not available for physical DVD package anymore, there are many newer and recent programs which are still available for sale in physical form.

    We hope you continue to use Beachbody on Demand to success in your health and fitness goals!

    Sincerely,

    Beachbody Corporate

    Reviewed Nov. 20, 2017

    I have had nothing but bad experiences with Beachbody. I signed on as a coach almost two years ago for the discount on Shakeology and after completing a program and not seeing any results, I decided to not reorder. Unbeknownst to me, a credit card I don’t use often has been charged monthly for a business service fee! What!? When I asked the customer service woman about it she said it was well known. I beg to differ. When I signed up two years ago, there was definitely not a fee. How is it legal to start charging someone without notifying them? And to top it all off, I have a bag of Shakeology in my cupboard that I can’t drink because it has a very distinct metallic taste. Horrible experience. Will not recommend to anyone.

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    BODi
    Response from BODi

    Hi Elizabeth,

    We have attempted to reach out to you to resolve all of your concerns, but it seems like we’ve missed you.

    Your Coach account and monthly Business Service Fee have been canceled as of 11/21/2017. As a courtesy, we have also refunded the last six (6) months of Business Service Fee’s back onto the credit card on file.

    Please be advised when a person signs up with Beachbody as an Independent Beachbody distributor (we refer to our independent distributors as "Coaches"), they are subject to a monthly Coach Business Service Fee of $15.95 plus tax, until or unless the person cancels their Coach Business Account (at any time) in accordance with our Coach Policy and Procedures, which are accessible by all Coaches through our Coach Online Office, an online self-service portal. A Coach Business Account cancellation request must include a Cancellation Form (with corresponding account information) and a required physical or electronic signature.

    There were no prior requests to cancel your Coach account causing you to continue to incur the monthly Business Service Fee.

    If you have any questions regarding your inquiry, please reach out to us directly through the ConsumerAffairs.com website.

    We wish you the best in your health and fitness goals!

    Sincerely,

    Beachbody Corporate

    Factual basis uncertain
    Verified purchase
    Staff

    Reviewed Nov. 14, 2017

    I ordered TurboFire, one of Beachbody's DVDs, online. But I can only do the same workout for so long and got bored with it. I wanted something new and switched to other programs since then. But Beachbody has been a great experience, especially if you can get a good coach who does challenge groups. It helps keep me motivated and have some accountability. The shakeology is a great meal replacement and snacks. It’s easy and healthy and I don’t grab for something that’s bad for me like Halloween candy.

    I love the way they have grown the company and gave me a chance to get a t-shirt when I finished a program. I also love the coaching programs and challenge packs. I like that they’ve added the Beachbody On Demand right now and that’s way better than having a thousand DVDs sitting around. They’re supportive of trying to help me reach my goals. Whether or not I have a coach, they have the online community and I can find people on Twitter and Instagram. There’re a lot of ways to find people who support me in my journey of health. I’d definitely recommend them.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello, Kathy!

    It’s so great to hear you have found Beachbody helpful with your fitness goals and as a supportive community!

    Our goal is to help people achieve healthy and fulfilling lives by providing the access to workouts, nutrition, and online support. Beachbody on Demand allows any customer to have an in-home gym with a wide variety of selection for workouts.

    We are very happy to hear of your success with Beachbody and hope you continue to pursue your goals!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Oct. 23, 2017

    I’ve been Instagram friends with my coach, Maegan **, for a while now and I would follow her. When she started giving us little surprises with Shift Shop, it piqued my interest and I ordered Shakeology from Beachbody. The shake tasted good but I didn’t finish it and I have a couple of little packets left. I tried the Vegan in hopes that it wouldn’t bother my stomach because most protein shakes do, but it still had the tendency to do so. Beachbody was convenient. I can download workouts if I needed to and I could take them with me when traveling. My experience with them has been fun.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Lynsie!

    We are so happy to hear you’ve found a good online support system with the help of one of our Team Beachbody Coaches! They are definitely a contributor to the success many of our customers have had with our products!

    Keep up the great work and remember to submit your before and after results to win your free prize!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Price

    Reviewed Oct. 21, 2017

    I was getting out of shape and I was going to be having my first kid. A friend told me about Beachbody, and so I started doing Insanity back in the day. I’ve also ordered several other products. Right now, I just use On Demand. I’ve had great results and I'm definitely down to my lowest weight that I’ve been at. Right now I’m just trying to get to a peak that I want to. That’s basically more nutrition than anything, which is something I’m also working on. I was thinking about becoming a coach, so I’m trying to figure out if that’s what I really want to do or not. I love to purchase some more of the product. But for me, it’s just a matter of price. I’m working on my college degree right now, so I really need tons of money to buy all the products that I want to get. Beachbody is a great product and I hope they keep coming out with more great products, I’m sure they will, because I love using them.

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    BODi
    Response from BODi

    Hi, Sam

    Thank you for expressing your interest in the Coach network. Of course we encourage people to become Coaches if you feel you are ready to help yourself and others lead healthy and fulfilling lives!

    You can get more information on the Coach network via the following link: https://faq.beachbody.com/app/answers/detail/a_id/2000/~/team-beachbody-coach%3a-summary/kw/coaching/related/1/lob/coach

    We are glad you are enjoying Beachbody on Demand and we hope you continue to reach all of your health and fitness goals!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Oct. 20, 2017

    One of my friends had a lot of success with Beachbody. I chose them over different fitness providers because I have twins and being able to do it at home is nice. Plus they were also having a special. I got a year of Beachbody On Demand and had signed for the auto-ship of Shakeology. I had to click multiple times to get to what I wanted on their site. Good thing I'm internet savvy so my friend would just send me links and then I could find what I needed. But overall they have great customer relations and I'm satisfied.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Samantha,

    It’s great to hear Beachbody on Demand has been a suitable fit for your lifestyle! We understand how difficult it can be sometimes to take some time out of our busy days to workout. Keep up the great work and remember to submit your results for a chance to win a prize!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Oct. 19, 2017

    I have the Beachbody year membership and I have tried some of the Shakeology. I've bought whole bundles that had the 21-day fix, the portion containers, and the shake cup. Their ordering system is so confusing. There are four different websites and you had to go to one. They didn't have a really professional looking layout. I got really confused on where I should click. There was a whole lot of words and it's hard to tell the difference between this and that.

    It has always been said that the trick to losing weight is a balanced diet and exercise. Exercise is going to help me lose weight and Beachbody got me off my butt. I like how easy it was to operate on the Fire Stick. It was incredibly easy to maneuver and figure out. It was awesome. But I had a situation where I had placed my order and when the order showed up it had a dirty top. My issue was handled but not quickly. But overall I had a very good experience. I'll renew for the year and get the exact same thing that I had before where it's a month's worth of shake and a year's worth of workout.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Emily,

    We truly appreciate your feedback regarding our websites.

    We will be unveiling a new and improved website, which will be easier to maneuver and more user-friendly.

    Congratulations on receiving multiple Success Story t-shirts for the workouts you have completed!

    We are also happy to know that you are enjoying our Beachbody On Demand streaming service.

    We wish you the best of luck on your fitness journey.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Online & App

    Reviewed Oct. 17, 2017

    I have been buying DVDs from Beachbody and doing their videos at home for a long time. I did the TurboFire, and then recently, the PiYo. I've already lost about 30 pounds or a couple of dress sizes with PiYo. So far, while my app is doing fine, their Beachbody On Demand desktop website is not exactly user-friendly. It's jumbled and difficult to navigate. And then, once you get into it, it's okay. But during my first experience, I'm not sure what I'm supposed to do with it. Despite this, my overall experience is great and I would still do it again.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Tiffany,

    Congratulations on losing 30 lbs! We understand the dedication and determination it takes to lead a healthy and fulfilling life.

    Keep up the great work!

    Thank you for providing us the feedback on the Beachbody on Demand website. Our technology department is working every day to make the website, even more, user friendly.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Oct. 16, 2017

    I really like Beachbody. They have a marvelous program and I like the support I get from the site. My coach is awesome too. His name is Antonio and I got him on Facebook. Aside from still doing Core De Force every day, I also have Insanity that I'm going to do after another round of Core De Force. Overall, it's easy to go to Beachbody.com and get into my profile. And if I needed to contact my coach about anything, I just send him a message on Facebook. It’s super simple.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Stanley!

    It’s awesome to know we have amazing people like our Coaches behind our fitness journeys. Having a great support system and resources like our fitness programs makes a great recipe for success in your health and fitness goals.

    We wish you the best of luck in your second round of Core De Force!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Oct. 15, 2017

    My wife and I did the P90X deal five years ago. After that, we went on a break and then it was a year ago that my boss and his wife, who were Beachbody coaches, got me hooked back into it again. We also have the 10-Minute Trainer series and the DVD copies of the 21 Day Fix. My wife took care of all the ordering and it was fine. I've been hooked on the Hammer and Chisel, Sagi and Autumn and I love them as coaches. They're entertaining to watch and it's a really fun program. Beachbody put together a good product there.

    The result was phenomenal. The first 20 pounds, I lost by doing P90X a few years ago and then I stayed at that weight for a while. The next 70 pounds came in the last year when we did the 21 Day Fix and switched over to Hammer and Chisel. My total weight loss was 90 pounds using Beachbody products and I'm at my healthiest I've ever been in my life. I struggled over the years with knowing what kind of food to eat and how to be healthy. We stayed on the 21 Day Fix meal plan this whole time even though we switched to some different workouts. My experience with Beachbody was totally life-changing with the way I view food, being physical, being active and it has been awesome. I have recommended Beachbody to a number of friends.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi, Taylor!

    It’s so great to hear of all your accomplishments with Beachbody!

    We love hearing of life changing stories such as yours because we feel your experience is motivating to others who may be just starting out their journey. Congratulations on losing those 90lbs we know it wasn’t easy but it was totally worth it!

    Keep up the great work with your health goals and if you haven’t already, remember to submit your before and after results for a chance to win some prizes!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Oct. 14, 2017

    I had used Beachbody programs in the past. When I saw the free trial, I thought that sounded pretty exciting. It’s been pretty easy to buy from them online. Also, the On Demand platform is great. I like the ability to use the different workouts and experience the different trainers. It’s fun, easy and it works. I’m satisfied with Beachbody.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Michelle,

    As you mentioned, Beachbody on Demand is fun and easy! We wanted to provide customers and Coaches the same opportunity to take charge of their health and with Beachbody on Demand, you have the diversity to select any workout that is suitable for you.

    It’s great to hear our customers believe in the success of Beachbody on Demand as much as we do!

    We wish you the best in your health and fitness goals!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed Oct. 13, 2017

    I’ve tried the Atkin’s and different workout DVDs and it didn’t make me thin. I tried every other diet and Beachbody was my last hope. I started with the 21-Day Fix and I feel fantastic. I finally found the answer, I can do this and it motivated me to continue going. I was looking for something that could help me more on the eating side. Most plans come with huge, expensive meal plans that are hard to follow. With Beachbody, I could eat whatever food that I could afford as long as it could fit within the containers. It’s all about portion control and financially, trying to find cheaper options. But it was mainly reteaching myself how to eat properly.

    I’ve been doing this for two years now and it’s the first one I started. It opened me into the Beachbody world and all their workouts. But with this 21 Day Fix alone, I lost about 35 pounds before I needed to move on to the next workout because I got bored. And then from there, I did more weightlifting ones because I wanted to try to start sculpting my body. And two years later, I’m down to almost 75 pounds.

    I used to do athletics in school. Everybody did. I had my first child at 19 and that’s where all the pounds came on. I spent seven years trying to get these flipping things off and couldn’t figure it out. I was 200 pounds and miserable. It’s a long time to find that. With the 21 Day Fix, even if I get bored with doing the workouts since it’s three months straight of doing those and you’re going to want to move on, you can take the containers to any other workout program that’s from Beachbody as well, and integrate it. That was a huge deal for me. I needed variety, and they have more than one DVD. So, it’s not the same thing every day. It has great results.

    With the package, you the container, the DVD and a small meal plan. And then, there’s a meal plan that they suggest for three days to get you started and ready to go, cleanse everything out before you get into it. The Shakeology is very expensive and I live in Canada which makes it even more so expensive. I was allergic to it and I had some huge stomach issues with it. I tried it for a couple months and then after that, I had to stop taking it. But there are other products that they have like the Energize. I’ve heard so many times that it’s a scam and I can’t believe that some people think it is because of the Shakeology aspect. But I did it without the Shakeology. And I’m standing right here from the containers and the workout so, you can’t deny that.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Tiffany,

    Congratulation on losing 75 pounds using our workouts! It’s always good to hear how our programs are changing lives.

    Have you ever considered becoming a Coach? Your testimony will be very motivational to others.

    Keep up the good work!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Oct. 12, 2017

    Doing Beachbody’s Body Beast program made me feel renewed, ripped and shredded. I wanted a weightlifting program and the Body Beast was exactly what I was looking for, so I purchased it. I went online and got right through it. My wife also likes the program a lot. I convinced her before that she wasn’t going to get huge lifting weights and she would just get toned up, so she’s into it. The Body Beast had two programs—the Lean Beast and the Huge Beast. We followed the Lean one to get cut and muscled up without putting on a lot of weight.

    My wife and I just graduated from the Body Beast DVDs to Beachbody On Demand, so we’re doing that now and we’re expanding our workout routines online. I’m 100% satisfied with the results that I got after doing the program. I sent in the before and after photos to get my t-shirt and Beachbody had contacted me. They said, “Hey, give us some more pictures. Give us some more of your story.” I’ll definitely recommend Beachbody.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Robert,

    We’re so glad to hear about your success with Body Beast. It is definitely one of our most challenging programs and we’re proud of your wife and yourself for completing it.

    We love getting such positive feedback on the results our programs provide. We hope you continue to enjoy the other programs on Beachbody On Demand and don’t forget to also submit your results for any other programs you complete.

    Keep up the great work!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Oct. 11, 2017

    I heard about the P90X programs a long time ago. I did the program when I lived in Orlando. I met a different coach when I moved to Sarasota and she's been really helping me to find programs that will be helpful. I like Beachbody's different programs and there are different opportunities to try out new things. I got The Shift Shop and I really liked it. I lost seven or eight pounds and bunch of inches. I was really happy with the diet plan and the actual program itself. It was a great experience.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Patricia,

    Congratulations on seeing results with our Shift Shop program!

    Keep up the good work.

    Sincerely,

    Beachbody Corproate

    Verified purchase

    Reviewed Oct. 10, 2017

    Because of a Facebook post I saw and their coach, I ordered the Challenge pack, the 21 Day Fix and Shakeology from Beachbody. It was a great experience and I'm very happy with the results.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Jeannette,

    Thank you for trying our 21 Day Fix Challenge Pack!

    We are happy to know you had a great experience using our products.

    We wish you the best on your fitness journey.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    PriceStaff

    Reviewed Oct. 9, 2017

    I am a middle-aged woman hitting my 50's and I've always been active. I went through a divorce and a couple of other things and I just gave it all up. I'm a chronic insomniac, and so I was up all night watching TV, and there was a PiYo infomercial that came on. They talked about how it's good for women, low impact, no equipment necessary, will take the pounds off, will get you back in shape, and its good price point. So, I said to myself that I had to do it. Two days later, I saw my not-very-attractive and really out-of-shape self in the mirror. I said to myself, “My pants don't look like that on me. Do they?” I hit that age and I have really doubled myself. I was thinking that I can’t do it and that I won’t lose the 420 lbs. that I put on. So I just learned to love myself, but I saw myself in the mirror I said, “I don't love that." So, I ordered the basic PiYo. And the videos from Beachbody came in the mail after a couple of days.

    I knew it's going to be hard for me to jump back in but I had to do it. I got my stuff and I got my perfect coach, Addie, who got me motivated. She’s phenomenal and I love her. I also got into some online groups that keep me going. I'm a single mom with two kids, so I don’t have to go to the gym and take the hours in my life for travel time alone. And so, I just moved my furniture in my bedroom around and have my own little space. I'm putting things in order and I'm really committed. I find that there needed to be a Beachbody coach. But I don't have the time to even begin to do that this month. So, I'm hoping later this fall. Right now, I'm on the full 30 diet.

    I've done PiYo, her next PiYo after that, her prep for day-to-day obsessions, the shanty, and shift shop. The one thing that they always talk about is when you should be breathing. Sometimes I don't know when I should be going in or out, and I just always try to guess it. I just wish they'd do a little bit more of the breathing technique at the beginning of each new video. It could be just a 10-second blur and that would help me. Sometimes they exercise it more than others but it might be in the middle of the routine and I’ve been doing it wrong. Anyway, I love my experience and I'm going to keep on going.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Amanda!

    It’s so great to hear you have decided to take charge of your health with the help of Beachbody! We believe in you and are so proud to hear of your success so far with Piyo!

    Keep up the great work. We wish you the best in your health and fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Oct. 8, 2017

    I saw a friend use Beachbody and it was working for him so I thought I’d give it a try since I was needing to do something for myself. I enjoyed the product and I’ve had a very positive outcome with it. I have lost 20 lbs with the first program we did. I'm very happy and satisfied with it. We’ve gone through all the Chocolate Shakeology and we’re getting the monthly service. I’m still using the Beachbody On Demand. I haven’t used it last month but hoping to get back on it soon since our house was damaged from the hurricane area in Texas Gulf Coast where I live so we’ve had to re-prioritize stuff right now for the last couple of months.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello, Phillip!

    Congratulations on losing 20 lbs! That is an amazing accomplishment – we’re so glad to hear Beachbody has helped you achieve some of your fitness goals!

    Despite having to deal with the aftermaths of the hurricane, we are also happy to know we have customers like yourself who are still trying to incorporate their health and fitness goals in their daily regime.

    We wish you the best not only with your fitness but with the recovery of the hurricane.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Oct. 7, 2017

    My brother told me about Beachbody when he was doing P90X. I told him that I got really bad shin splints from running, and he told me to try out P90X. The first one I did was P90X and then P90X3. I’ve done P90X2 and Body Beast as well. I purchased them online and used the entire workout. I like the results I got with P90X recently since I cut my diet down and also ended up having the best results with it. I started tracking what I was eating, but I lost the most weight with the P90X3. I wanted to lose weight and pack on some muscle so I did the lean version of Body Beast. It was a great experience with Beachbody and it definitely works. Some people don’t believe that it works, but I can tell by all the results that people are having that it definitely did.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Ethan,

    Congratulations on your accomplishments with Tony Horton’s P90 series and Body Beast! Those are definitely some of our more challenging programs. Keep in mind we offer Beachbody on Demand for a larger variety of workouts!

    Keep up the good work!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Oct. 5, 2017

    I did the original Beachbody INSANITY workout a few years back and liked it, so I decided to get their MAX:30 workout this time. The purchasing process was simple, I used it a couple of times and I’m extremely satisfied with the results. It has been a positive experience and I’d definitely recommend it to other people.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Ron,

    The Insanity series is definitely challenging! Keep it up and remember to submit your results to win your free shirt after you’ve completed the program!

    We wish you the best of lunch with your health and fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 30, 2017

    I wanted a regimen to follow like most people. It's one thing to go to the gym and workout but it's a whole other thing if one doesn't know what to use, when and how to use it. Also, not everybody can afford a personal trainer. Beachbody looked like a complete work out and an in-home trainer so it appealed to me. I got the P90x when it first came out and also the pull up bars that they recommended to get with it. Then it sat on the shelf for a few years and when I picked it back up and I started working out with it, I started getting the Shakeology with it.

    Purchasing their products was very easy and they come fast. Customer service was also great and it’s a very painless. Their system is great especially the P90x Beachbody coaches who are quick to respond to questions. The nutrition is half the battle and if one gets that part down, then everything else is easy. Following the guidelines, I’m 100% satisfied with the amazing results. I tell everybody about the product, the videos, and the nutrition plans. P90x worked for me and the experience is life changing. I couldn't be happier.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Keith,

    Great job achieving your health goals using our P90X program!

    Have you considered becoming a Beachbody Coach? Your success would be great motivation for others on their fitness journey.

    Keep up the good work!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Price

    Reviewed Sept. 29, 2017

    I saw the commercial for YOUv2, and it was for fuller girls, and they're more my size. I got the courage to get the video and try it myself to see whether or not I could do it. I don't feel comfortable going to a gym because I'm a little on the heavier side. And I've tried other videos by Beachbody in the past but they were for very fit people. The YOUv2 was really great because not only could I do it, but I have three boys at home ranging from the age of 11 and 10 and they like doing it with me. And so, during the summertime when they couldn’t go outside because it was so hot, we were able to get our exercises, and they get to burn off some energy, too.

    I'm doing the video five days a week, and it works out. But sometimes I'll do the full week dance, and other times I'll switch it up. I choose what I feel like doing for a certain day depending on my mood. Some of them are a little bit easier than others so it depends on how hard I want to work at a certain time. So, if it's a day where I feel a little more sluggish, I'll do the first one because it's not as demanding. Leandro was fantastic, and my kids still quote him a lot. And it's amazing to see how much weight I have lost just doing the video. Compared to the other ones I've tried in the past, I didn’t see any result because I couldn’t keep up with them. I've continued doing it past the four-week mark. And it's funny because the kids will sit there and make little comments like, "You're beautiful. We love you."

    Thanks for your vote!
    BODi
    Response from BODi

    Jennifer,

    We are so proud to hear of all your accomplishments with YOUv2! We like to believe there is something for everyone with Beachbody and we’re so happy to hear Beachbody has been able to help you and your family lead a healthy and fulfilling lifestyle.

    We believe in you and hope you continue to pursue Beachbody programs in your fitness journey!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Sept. 28, 2017

    I’ve been with Beachbody for about a year and a half now and it’s been one amazing experience. I wanted to lose weight and being with them has been a lifestyle, not a diet. Beachbody was all over TV and they’re everywhere I looked. And then I met a Beachbody coach who I liked. I got the 21 Day Fix, Country Heat and Shakeology programs, and the purchasing process was very easy. I also have the All-Access so I can pick and choose the program if I wanted or needed something easier or more difficult.

    I absolutely loved the 21 Day Fix because of its simplicity. This eating program was very challenging in the beginning and it was enough to keep me motivated too. Unlike the 21 Day Fix, I totally hated Country Heat. I wasn’t into how long it took because you had to learn the moves and then, you had to do the work. But, I still use Shakeology. With Beachbody, I got the results that I wanted in the time that I needed to get it done, and I’ve recommended them to everybody.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Christina,

    Thank you for being a dedicated customer to Beachbody for over a year now! We’re glad to hear you enjoyed 21 Day Fix and our Shakeology.

    Don’t forget you can submit your results to win a free prize along with a chance of winning some cash.

    We wish you the best of luck with your health and fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Sept. 27, 2017

    I learned about Beachbody through infomercials. I ordered an on-demand thing from them and it's good. I would recommend them.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Chris,

    It’s great to hear our infomercial on Beachbody on Demand was what motivated you to become a member! Keep up the great work and don’t forget to submit your Beachbody Challenge before and after pictures for each program you complete for a chance to win some prizes!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Sept. 26, 2017

    Beachbody is an amazing program. I am trying to lose weight and have a healthy lifestyle. Beachbody was the only program I came through. Someone had suggested it to me. I got really good results through the Beachbody workout and Shakeology. It was really good. It's worth it and I really love the product. I love all the results it's giving.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Rucha,

    We are happy to know that you are achieving great results using our products.

    We truly appreciate your feedback.

    Keep up the good work!

    Beachbody Corporate

    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 25, 2017

    I saw how much weight my coach at Young Blood lost and I figured that I should get back into working out and being active. Beachbody's way cheaper than a gym and I don't really have time for a gym membership because I work full-time so Beachbody was the best option. I got the full access and I got the Greenberry Shakeology and Chocolate Shakeology from them. I really like the Shakeology and I will order more of it.

    I ordered online and I went to the Team Beachbody website. I just picked what I wanted to order with just the full access. When I first ordered I had some problems because I ordered two days shipping and two weeks ago, I got my stuff. I had to call and it turned out that FedEx never dropped my stuff off at my house. But I called and Beachbody reimbursed me for my two-day shipping and it was really nice. It was really simple ordering. I like that when you do go to order, it explains everything almost perfectly so there are no questions about what you're getting or how the process works and you do get your stuff. Beachbody's a really awesome program. It's really easy and simple to follow. I would recommend them to anybody.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Gabby,

    Thank you for providing such positive feedback about your experience! It’s great to hear of the benefits you have experienced while using Beachbody and Shakeology. Remember to submit your photos to the Beachbody Challenge to win some free prizes after you complete your workouts.

    We wish you the best in your health and fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Sept. 20, 2017

    I was doing my own thing and I wasn’t really pushing myself, and I was looking for something that would give me a direction and a plan. I purchased the Beachbody Beast, and it got me on track and gave me a goal every day. And if I miss a day, I'll double up the next day. I didn’t miss a workout and I saw the results that I wanted, so it was good. It is a good product overall, and I'm going another round with it right now. My experience has been worthwhile.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Logan!

    Congratulations on completing your first round of Body Beast! We hope you have submitted your before and after pictures to the Beachbody Challenge to get your free prize! Body Beast is definitely challenging and we would love to reward you for your accomplishments.

    We wish you the best in your second round! Keep it up!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Sept. 17, 2017

    Beachbody products looked easy and they were the first one I saw, so I went with them. I got their INSANITY workout program and my purchase experience was good. I did the INSANITY workout and I got the results I wanted. They delivered on what they promised so I’m very happy.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Jay,

    Great job on achieving your fitness goals using our Insanity program!

    Congratulations on receiving the Insanity Success Story t-shirt as well.

    We truly appreciate your dedication.

    Sincerely,

    Beachbody Corporate

    Price

    Reviewed Sept. 17, 2017

    I am really upset to see that I was charged $39.00 for unknown reasons. In Googling this issue, I have found that Beachbody is known to charge a monthly or quarterly membership fee to its "club" without permission. I DID NOT sign up for this. I bought a product and stated at the this was a "one-time" charge and received it. I just sent an email to the company and hope they will reply and tell me that this amount will NOT be charged again, and that I will receive a refund. I am really upset that my credit card would be wrongfully used after the transaction was completed.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Jane,

    We attempted to contact you on September 19, 2017 to further clarify your original purchase; however, we were unable to reach you.

    Upon reviewing your account we see you took advantage of our Beachbody On Demand 14-day free trial subscription at the time of your original purchase. Being that there was no request to cancel the subscription before the trial period ended, the first charge processed on September 17, 2017.

    We understand your frustration, and apologize for any inconvenience this may have caused. As confirmation, the Beachbody On Demand subscription was cancelled September 17, 2017 and a full refund has been processed. Please allow 3-5 business days for this to reflect on your credit card.

    Thank you,

    Beachbody Corporate Escalations

    Verified purchase
    Staff

    Reviewed Sept. 14, 2017

    When I started working out, the people that I knew that had done Beachbody as well as people online all said the first one to do is P90X. Everybody was talking about how it’s one of the hardest things in the world but is definitely worth it. Back then, a challenging 90-minute workout was ridiculous but P90X got a lot of good reviews. After the P90X, I bought the Body Beast and then the P90X3. Now I’m on Focus T25. For weight, my favorite is definitely Body Beast, which is a straight week workout.

    The only thing I had trouble with was that when you get all the packages, sometimes it was hard to tell what was included in a package. Some of the catalogs have the verbal description, but a lot of it is an image that has words in it. If you’re calling one thing Bonus DVD 1 and then the other is Bonus DVD A, I don’t know that 1 and A are the same things. Sometimes not having the one for one comparison between the packages is a bit difficult when I go to the site which one I want between the levels and the titles. But the images are fine.

    Beachbody is very good and I like it. It’s a positive, healthy, motivational type of thing not only to do the workouts, but it’s a community and people getting into it as well. The teachers definitely know it’s a long process, like a 15-step process if I finish the program. I’ve lent out some of my Beachbody stuff for friends to use for a week and see if they like it. If they don’t think it’s good, then they're going to lose.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Ramon,

    Thank you for believing in Beachbody and recommending our programs to your peers.

    Have you considered trying out our new Beachbody On Demand All Access?

    It will allow you to stream and have full access to all of our workout programs.

    Keep up the good work!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Sept. 5, 2017

    I've seen Beachbody on TV and I've seen the reviews and results, so I decided to go with it. I ended up ordering Body Beast and I've been using it for a year. The Beachbody team is awesome.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Rigo,

    We are thrilled to know that you have decided to join the Beachbody team!

    Did you know that you can submit your before and after results for a chance to win some awesome prizes?

    We wish you the best of luck on your fitness journey.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServicePriceOnline & AppStaff

    Reviewed Sept. 1, 2017

    I tried BBOD for the trial period and was under the impression that it would renew for a 12-month subscription at the end of the trial period. When it renewed, I saw the line item on my bank account statement and thought nothing of it. Today, I find out I was only shared for a 3-month subscription. The issue is that I never received any receipt for the transaction. There's nowhere online for me to be able to see that my membership was not what I thought, and I didn't find out about the problem until they sent me an e-mail saying so AFTER the 3-month subscription ended.

    Furthermore, they only emailed me because my old credit card got replaced. Otherwise, I would have been none the wiser until I saw the charge. I called them today and learned of the error. I understand that I played a role in this and that I should have noticed the difference in the amount I was expecting vs what I was charged, but I honestly didn't. I saw the "Beachbody" charge when my trial period ended and since I had been expecting the charge, I thought nothing of it.

    Fast forward to recent events: 2 days ago, I received an email saying my card was declined (it got replaced and I guess they tried to charge the old one) and I didn't call right away because I thought it was an email in error. It said nothing in the email regarding the attempted charge, the reason for the charge, the amount they attempted to charge - NOTHING. Furthermore, I have still been accessing the site to workout everyday and when I go to my account screen it shows nothing more than my email address (the "my account" screen has always been useless).

    So, again, I had no way of knowing that my membership was over or close to ending prior to today's telephone conversation. Today, I called customer service to see what was going on and why I'd received the email. When my representative mentioned that my subscription ended, I explained that I remember selecting "12-month" for my renewal option and was under the impression that the 12-month option was what I had.

    In a nutshell, they were unwilling to do anything to help me and wanted me to simply pay for a new subscription to start over today. I don't think that's great customer service, especially considering the lack of available information on the website (even for members) about our memberships and the fact that prior to recently, the only way to get any information about my account was to make a phone call and wait on hold for an indefinite amount of time to speak to a live agent (even now, I can only send requests via an online submission form. I still can't see my account information on my account screen). This is just horrible customer service and a clear lack of customer focus. I feel like I wasted my money because I would have never purposely paid for the 3-month subscription given its price compared to the other options.

    Due to the lack of customer service that I received, I won't be recommending BBOD at all. I think BBOD needs to update their website and make account information visible to the account holders. Don't make us jump through hoops to see what's going on with our membership. Lastly, given the lack of information available to members and the lack of ease in getting the necessary information, they should be more willing to extend memberships for members within a grace period of expiration. It is apparent that they care very little about helping people reach their fitness goals and instead only care about how many nickels and dimes they can squeeze out of their members.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Monique,

    We understand how the lack of online visibility and self-service management of your current subscriptions could be a little frustrating and have received similar feedback from other customers.

    Based on this feedback, over the next few months we will be making several major enhancements to our website(s), shopping experience, and self-service portals to hopefully make this a little easier.

    We apologize for any inconvenience you experienced and hope we are able to service you again in the future.

    Sincerely,

    Beachbody Corporate

    Price

    Reviewed Aug. 31, 2017

    The DVDs of the Beachbody Brazil Butt Lift are packaged in a light cardboard tri-fold with sections separated by glue. One of my DVDs no longer works. After looking at the DVD, I realized that this DVD along with the other two, have semi-dried gummy glue around the edges. I am sure the DVDs arrived that way and just over more time the glue became too thick. DO NOT BUY or at least transfer your DVDs to different packaging when you receive it. These DVDs are expensive and I am very, very upset that I no longer have access to one-third of the program!

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Lori,

    We are sorry to hear about the poor quality of your Brazil Butt Lift DVD program. This is definitely an unusual circumstance.

    We stand behind the quality of our products and want to make sure you get what you paid for at the level of quality we strive to provide. We are ready to reship you a new product to you to ensure you have a complete program, but we are unable to locate an account from the information provided in your review.

    Please feel free to reply to our email or contact us via www.ConsumerAffairs.com so we can resolve this for you as soon as possible.

    Sincerely,

    Beachbody Corporate

    Customer ServiceStaff

    Reviewed Aug. 30, 2017

    The coach was excellent! However, the exercise tech had a glitch, and they charged my account, even though I had cancelled by phone to end the trial. I had to cancel my debit card to avoid being ripped off by them.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi,

    We are more than happy to assist you with canceling your membership to avoid recurring charges; however, the information provided from your review does not match the account we were able to locate in our systems We tried contacting you via email and phone to validate the request, but were unable to reach you.

    Please feel free to reply to our email or contact us via www.ConsumerAffairs.com so we can get this resolved as soon as possible.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 28, 2017

    I first heard about Beachbody on television years ago when I bought one of the programs. But then more recently, one of my girlfriends became a Beachbody coach and she tried to get me involved in it for a while. At first, I told her I wasn’t ready but eventually, she got me to get involved. I ordered up from Sears either CIZE or PiYo program then I moved on to doing Country Heat and eventually started doing 21 Day Fix. It's the program that I stick with now. And then on Facebook, I'm also doing 21 Day Fix and started doing Shakeology close to two years now. I’ve been doing them very faithfully and I'm down over 65 pounds, so I've been very successful with it. I'm now using Recover as well. And during my journey, I commenced my husband to become a coach so he could get on the journey as well. He became a coach late December and he signed up under my coach.

    I’m 100% satisfied after using their products, but the only thing I don't like is when I order the packet, they’re only 24. It's a little bit of a ripoff 'cause I don't get a full month's supply. They could change up a little bit on that. Then dealing with some of the customer service when I would call to Beachbody, sometimes it's a little bit annoying trying to talk to some of the reps because I can't understand a lot of them. And when I’m trying to deal with an issue or a problem that I have, I also get a runaround. But it hasn't stopped me from using the product because I love it and the results that I've had.

    Also, the on-demand was a great aspect. But they don’t make it affordable for everybody. Many people that I know would love to try and do their shakes. But that's one of the main complaints when I try to talk it over. My husband and I run a group together on Facebook and we have 36 people underneath it. We promote together the shakes, Autumn Calabrese's exercises and Shaun T when we're doing Shaun T week. My husband's doing Body Beast right now, so he's promoting it and I'm promoting 21 Day Fix.

    People comment on us saying "You guys are doing fabulous" and "We would love to try the shakes." We have given sample shakes out there but they're not affordable for average families and not everybody can afford them. I have an 11-year-old and we were thinking about getting him the Daily Sunshine shakes. When we look at the price, it is a little bit pricey. It isn't readily affordable for everybody unless they become a discount buyer or a coach, but not everybody wants to be a coach.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Danielle,

    It’s great to hear about your accomplishments with 21 Day Fix and CIZE and thank you for taking the time to provide your feedback!

    In reference to your serving size concern, you can learn more about the value of Shakeology packets vs. bags on our support site at https://faq.beachbody.com/app/answers/detail/a_id/1617/kw/1617/~/supplements%3a-packets-vs.-bag-value/lob/team.

    The quantity of single-serving packets will not be modified at this time; however, we ensure you your feedback is important and will be provided to our Shakeology team for review.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Aug. 22, 2017

    A friend of mine did a Beachbody program which was the P90X. He talked to me about the different Beachbody programs and got me involved in doing some of it. I was super busy and the program that I did was the P90X3. It was only 30 minutes which really stuck out to me because my thought was, “Well, if I can’t take 30 minutes to take care of myself, then what in the world am I going to do?” The Beachbody on Demand was the one that I chose to do for the program that I did. I also did the Shakeology supplements for my morning breakfast, and it is something that I use almost daily now.

    Purchasing from Beachbody was a good experience. Any time that I had any questions or concerns, they were always willing to help. It was an overall amazing experience with Beachbody. I'm more healthy now than I've ever been in my life even when I was in high school. I am very excited and very happy with the program, and definitely would recommend it to anybody. It's motivating and it works.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Joshua!

    It’s great to hear you have taken the initiative to live a healthy and fulfilling life with the help of Beachbody on Demand. With all the variety programs offered its very easy to stay engaged and committed, especially since most of our workouts are time efficient.

    We take pride in knowing customers like yourself are able to continue living their daily lives while also utilizing Beachbody as a source of fitness.

    Thank you for being a dedicated customer to Beachbody. Best of luck with your fitness goals!

    Sincerely,

    Beachbody Corporate

    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    The Beachbody Coach had no problems talking me into this even after I described that I have health issues. I was diagnosed with degenerative disc disease and couldn't participate in the workouts. The Shakeology gave me gastrointestinal issues, my MD told me to stop using. After I explained my issues to My coach, I received no assistance from her. I called BOD several times, finally someone told me I was going to get a refund for $171.72. It's been 2 1/2 months and nothing, but they had no problem discontinuing the BOD. This company makes millions of dollars, coaches make money, but no one gives a crap about the consumer! It's a total Sham.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Wanda,

    It was a pleasure speaking with you. It looks like your request was received after the Money Back Guarantee expired. Although all of your subscriptions were cancelled as you requested, the agent failed to properly explain the refund process and the amount you were entitled, so we can totally understand your frustration.

    To make up for this, you have been refunded in full.

    We apologize for any confusion.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Sales & Marketing

    Reviewed Aug. 10, 2017

    I ordered some exercise DVDs a while back (maybe a year ago). I purchased through Amazon and paid in one payment if I remember correctly. The DVDs are gone now, I think one of my grandkids took them home by accident. I haven't seen them since... but I realized a few months ago that these people are charging me a monthly fee on my credit card about $41 or so a month. For what? I have no idea! I contacted the company and they said they would cancel whatever it is, but the charges keep coming. I wish I knew what I was being charged for - I never get anything from them. This company is a horrible scam and I hope other people read my review and know not to trust them or purchase anything from them.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Bernadette,

    We tried reaching out to resolve the inquiry regarding your Team Beachbody Club charges, but it seems like we missed you!

    Your Club subscription is cancelled as of 8/14/2017.

    We also understand you’re busy and cancelling before your trial expired might have slipped your mind, so as a courtesy we have refunded the last two charges.

    If you have any other questions, please reach out to us via ConsumerAffairs.com or the original email we sent.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Price

    Reviewed Aug. 6, 2017

    My wife signed up as a coach for Beachbody and when she was doing the coaching, the workout and the Shakeology I saw the changes. I started with Shakeology then she introduced me to the Performance Line. The Hydrate and Nighttime Recovery have all the bases covered. It was a system that worked with itself. It will give you the energy and the recovery. My digestion doesn't do good with the other ones that I've tried. I was talking to my wife and chuckled because we looked at getting other lines and other supplements to save 20 to 30 bucks but every time we try that we feel terrible so we keep going back. Beachbody is worth the extra cost.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Brad!

    We are excited to hear you have been enjoying your fitness journey with Beachbody! It’s always a plus when you’re able to maximize your results by using our Performance supplements, Recovery and Energize.

    As you may already be aware, we believe our Shakeology shakes can be one the healthiest meals of your day, so it makes us happy to know we have customers and Coaches who believe in our products as much as we do.

    Keep up the great work and we wish you the best in your health and fitness goals!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Caris increased rating by 3 stars.
    After a positive interaction with BODi, Caris increased their star rating on Aug. 1, 2017.

    Updated review: Aug. 1, 2017

    I rescind my complaint. Beachbody responded and processed my refund. I'm not sure why their warehouse didn't receive the package, but I'm glad that they were willing to make it right.

    Original Review: July 17, 2017

    I thought I would try this out because my friend kept nagging me about it and I figured that with a 30 day money back guarantee - what would I have to lose. When I started the shakes I began gaining weight rapidly and realized that there's tons of sugar in the shakes (I've been sugar-free for over a year) and the workouts really weren't my style. So within their 30 day period, I requested a refund and sent back all the products. I've continued to follow-up for months and they say that my request has expired so I can't receive my refund. It's a total sham and all they care about is their bottom line and screwing people over.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Caris!

    It’s been a pleasure assisting you! We are happy to know we were able to resolve all your concerns.

    Please be aware the funds will take between 5-7 business days to reflect in your bank account depending on your financial institution.

    If there is anything else we could provide assistance with, please reach out to us through consumeraffairs.com or the original email.

    We wish you the best in your health and fitness goals!

    Sincerely,

    Beachbody Corporate

    Customer ServiceOnline & AppStaff

    Reviewed July 12, 2017

    Autoship is not easily understood, which means you get shipped and charged your order every month. Returning the item that was auto shipped without your knowledge is extremely difficult. After following the instructions for return on the back of the receipt, you must go online to get a Return Authorization number in order to return the product and the company says that they will email you the number within a couple days. I did not receive any email with a return authorization number which I needed to return the product. Once again I had to call Beachbody and the representative told me that the instructions on the back of the receipt are outdated and you can just do everything on the app now.

    I finally get everything I needed from Beachbody to return the product that I never wanted in the first place and I get to the post office and they say it will be ten dollars to ship it back. At that point I felt very taken advantage of and duped by this company. A postal worker stated that Beachbody is not a good company and she often has many consumers that are returning things and have issues with the company.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Beth,

    We tried reaching out to resolve your inquiry, but it looks like we missed you.

    Unfortunately we were unable to locate an account from the information provided in your review.

    We want to assist you as soon as possible to resolve your concerns. Please feel free to reply to us on the original email we sent on 7/15/2017, or respond through ConsumerAffairs.com.

    Thank you,

    Beachbody Corporate

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed July 2, 2017

    This is the biggest scam on the planet!!! I first, canceled on line and - lo and behold - you continued to send me your products & charge my card, until I was forced to call in and get someone to cancel!!! I demand a full refund - I do not want any more this awful product and this scam of a company!!! It's like robbery - when I did it online, the customer service person apologized but, of course, nothing she could do about it. It was all my problem!!! Do not give this company your money - they act like "no problem" if you change your mind but they keep hard selling and charging your card. Plus Shakeology is bad for you - it has metals in the powder - google it.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Margaret!

    I’m sorry we missed you! To assure your inquiry has been resolved, please contact us at your earliest convenience on the original email we sent.

    After reviewing your account, we confirmed a request to return your initial Challenge Pack order was submitted, however a cancellation request for your Shakeology auto shipments was not received.

    Although both requests must be submitted separately, we can confirm your auto shipments have been cancelled and you have been refunded for your July shipment. We will gladly assist with a return request for your Shakeology that processed in June. Once we receive proof of the return, your funds will be refunded to the credit card on file.

    Should you have any questions, please feel free to reach out to us.

    Sincerely,

    Beachbody Corporate

    Reviewed June 24, 2017

    I was emailed a "shipping confirmation" several days ago. Each day I check status, and nothing is happening. The packaged has not been picked up by FedEx. I have read of others with this experience. It seems Beachbody is charging their customers for packages never sent out in Ohio. I did chat with customer service who says another package will ship, but I am not holding my breath!

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Tammy,

    The product was shipped from our warehouse, but it seems as though it may have been lost in transit with FedEx since there is no updated tracking available.

    We processed a reshipment and a courtesy refund was processed for the delay.

    We apologize for the inconvenience.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed June 19, 2017

    I have been doing Beachbody workouts since January 2017. I have completed 4 programs and have dabbled in dozens of others. Though I have only lost 5 lbs I have lost 15 overall inches and have totally changed the shape of my body. I am leaner and tighter and can even see my abs! All while following my nutrition about 80% of the time. I do subscribe to the on-demand service as well as Shakeology and Energize. I am very pleased with my results. I feel better. I have more energy. I sleep better. I am more regular and I have fewer cravings. The workouts are challenging but not difficult and if there is something you cannot do there is a modifier for just about every move. I enjoy working out from home and the workouts range from 22 min to 50 min. I highly recommended Beachbody workouts to anyone who is looking to change their body and their life!

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Tracey!

    I’m so glad to know you have had great results with using Beachbody on Demand! It’s such a great tool for people like yourself that are looking for a lifestyle change with a variety of workouts available right in your home!

    One of the hardest part of a fitness journey is turning your routine into a lifestyle, and we are so glad to be part of that change for you.

    Keep up the great work Tracey!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed June 14, 2017

    I was interested with being able to just try Beachbody's new workout at home without having to go to the gym so I got the year-long all access and their Shakeology Home Direct. I have already used everything I bought, really liked it and am going to stick with it. There were so many different types of exercises or workouts and this is what I liked. It's been really a positive experience for me overall. Also, I think it's great especially for busy people or people with kids.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Heather

    Glad to hear you are really taking advantage of the variety Beachbody on Demand has to offer! You can always change it up depending on your goals or even mood.

    Keep going and make it a lifestyle! We believe in you!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed June 5, 2017

    I'm very impressed with Beachbody’s T25. Their products were more substantial than others, not gimmicky and they really worked. You do the workout and you follow the program, you're going to succeed. With the right effort, yields tremendous results.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Nathan!

    I’m happy to hear you believe in our products as much as we do! With FocusT25 only taking up 25 minutes of your day, you can still get amazing results if you really stick and push through the program.

    Keep up the great work!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer Service

    Reviewed June 3, 2017

    This company is by far the worst ever!!! I wish I would've reviewed all the reviews before hand!!! Customer service is a joke!! I reached out to them to cancel my order on the 27th. Was told it was cancelled. They charged my card and told me it was shipped! Which that was a lie!!! I was told by my doctor this product for me wouldn't be good due to medical reasons! I expressed this to them as well! Spoke to someone via chat that was a ** joke! How the hell was my card charged after I told them to cancel!! They also do they have no record of me canceling! I wouldn't recommend this to anyone!!! Please save yourself the heartache!!! Now conveniently I have to wait until my order is shipped to send it back to get a refund! After I told them I couldn't use this product... I'm beyond pissed!

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Latasha,

    After reviewing your account, it looks like you used the ActiVit cancellation form to cancel your Shakeology. This led to a delay in processing your request.

    At this time, Shakeology cancellation requests must be done through chat or phone. On May 27, 2017 you did attempt to chat with us, but the chat was disconnected from your end, so your request was not completed.

    We understand how this may have been frustrating, but be assured your Shakeology subscription has been cancelled. We’ve also sent you a prepaid shipping label to return the last shipment to make this as easy as possible.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed June 2, 2017

    I was 48 when I purchased P90X from Beachbody. I was intrigued by the fact that Tony Horton was the same age when he made those. I had looked like that in my past when I was in my 20s and a couple of years when I was in good shape in my 30s, and I wanted to see if I could get back in that kind of shape in my 40s. I ordered online and the product came 4 days later as it was advertised. It changed my life at the time and I was extremely satisfied. I dropped 80 pounds and I was able to pretty much do anything that I wanted to do again like biking and hiking. I was always doing diets where I lost a lot of weight quickly by deprivation of calories and increased activity. But for the first time in most of my athletic and weight loss endeavors during my life, I followed the diet plan religiously for about a year and a half and lost the weight slower.

    The premise of P90X is that I'm not repeating the same motions over and over on the same muscles. I'm constantly changing and constantly in a state of about 20% soreness which is good because it always reminded me that I had worked out, watched my diet and I was working hard. But the gains were phenomenal from the strength and weight loss standpoint. My wife did it too and she dropped about 20 pounds even though she didn't need to. We did the whole 90 days five consecutive times then we did Insanity. We bought that off eBay but that was an eight-week program. Then my wife got the Zumba and the Brazil Butt Lift, and I also bought P90X3.

    I still use the muscle confusion concept today, though I don't always do P90X. But I still do most of the moves from it. I generally work out at the Y now because I do some swimming and a lot of low impact aerobics. I can't run anymore because of my age and my knees so I do a lot of elliptical and I need a gym for that. But I turned on a dozen people that bought from Beachbody because they saw what I was doing. My kids and their friends also got into it and we used to do P90X workout parties, which was awesome.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Steve!

    Congratulations on losing 80 pounds! We love to hear your progress also influenced your wife to join you on your fitness journey!

    Keep on doing a great job! Remember to submit your before and after results for a chance to win some prizes!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed May 31, 2017

    My dad did the classic P90X a few years ago and then he introduced me to P90X3. I downloaded them and got close to the end. When I saw the BOD or the Beachbody On Demand, I bought the subscription right away since I knew the quality of the program and how super good of a deal that was. I chose Beachbody because I know the programs worked specifically P90X, and I also love the P90X3 and the classic.

    I had no problem with my purchasing experience as well. I've seen the comments on the fan page where a lot of people are complaining about how there's been a lot of bugs and how it doesn't work, and how they paid their membership but they couldn't sign up. But, I've used it on my Mac, my PC, and my iPhone and it works fine. I'm in the best shape of my life right now. I did a full run of 22 Minute Hard Corps mid-January. We got into Mexico and I brought my Beachbody because they don't know yet, and they absolutely work. They're great., and I love them. I recommend Beachbody all the time.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Scott,

    Congratulations on completing P90X3!

    Tony Horton is one of our first trainers and helped thousands of people reach their goals! Tony's P90 series has something for everyone. We're so happy to hear about your success story.

    We wish you the best in your health and fitness journey.

    Verified purchase

    Reviewed May 30, 2017

    I purchased the Insanity program from Beachbody. I went through it three times and I like it. The experience was really good.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Savannah!

    Insanity is definitely one of our more challenging workouts, so kudos to you for completing it three times already!

    Keep up the great work! We wish you the best in your health and fitness goals.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed May 27, 2017

    It was my brother that originally started with Beachbody a while back. He had got the DVDs for P90X about five years ago at this point. Then, I saw the Beachbody on Demand on a commercial. They were doing a 30-day free trial a year ago. I tried that out and that’s what really changed everything for me. With the program before, you would get the DVDs, be stuck with a TV and have to create a workout area where your TV was. But with the Beachbody on Demand, not only did it give me access to a whole other set of workout plans that I didn’t have access to where I would have to pay way more to get, I was able to go to my garage and work out.

    I can go outside and work out, which really worked better for me because I have a set of twins and in between the time of actually me starting with the P90X and then meeting the On Demand, it was not working out for me. They would be around or they’d be asleep and I couldn’t make any noise. Also, we recently got a new house and I didn’t want it to go all sweaty in the house. So I really needed to take my exercise outside. It’s really worked better for me to be able to just access it on my phone, take it out there or take my laptop or tablet and be able to just go straight from there. P90X was something that I trusted and I had done some Insanity at that time, but there were so many other programs that I hadn’t touched at all and I didn’t get any results until I really got dedicated with the Beachbody on Demand.

    The variety is something that really helps me to lose the weight because you tend to get burnt out when you’re stuck with one program. When I was doing just P90X, after the first 60 days, I didn’t want to see Tony again. Then, I got this On Demand and I can switch from program to program. I do a lot of the Challenge Du Jours and now I love when Tony pops back up on my screen. When people ask me how I did and what program I used, I say I didn’t use one single program. I used a bunch of different programs. Variety is the key to life and I switched it up all the time and tried to stay consistent. That’s one of the great things about Beachbody on Demand. I’ve recommended it to several people already.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Sean!

    This is exactly the kind of feedback we love to hear from our customers! We are always happy to know customers like yourself enjoy the variety Beachbody on Demand has to offer.

    Our goal is to help people lead healthy and fulfilling lives, and with Beachbody on Demand we hope you are able to continue to succeed in your fitness journey.

    Keep up the great work and don’t forget to submit your results for a chance at winning some cash and other prizes!

    Sincerely,

    Isamar M.

    Corporate Escalations

    Verified purchase

    Reviewed May 26, 2017

    Beachbody had taken the time to sit down and talk to me a little bit about their programs, which from my research, seemed to have very good quality. The first product I’ve used was one I had borrowed from a friend who allowed me to just give it a try and the first one I’ve purchased was the T25. I'm 100% satisfied with the results. Purchasing from them was great but we were a little bit concerned at first. With being in Canada, we didn’t know about shipping and the length of time and delays and all that kind of stuff but it was very seamless and smooth.

    I like the ability to work out from my home around my own schedule, my work commitment and family. And a big part of that decision for me was work takes me away from home a lot so the idea of going to the gym when I get home and leaving my son yet again for another hour, two hours in a day seemed a little bit senseless if I could be at home with him. Overall, my experience was fantastic and I would definitely recommend Beachbody.

    Thanks for your vote!
    BODi
    Response from BODi

    Adam, we are so glad you have pointed out how little time one of our workouts takes away from your daily life. One of our goals is to create workouts that will allow our customers to complete them without deferring or alternating their normal routines or schedules.

    Especially with having a family, we understand how spending time with them is just as important as your health and we are so happy to hear Beachbody has been able to help you lead a lifestyle where working out and spending time with your family do not interfere with each other.

    Thank you for this sincere and honest response about your experience with Beachbody.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed May 21, 2017

    My wife is a Beachbody coach and I saw her getting great results. She was consistent with it and she's been doing it for a little while. At first, I didn't pay too much attention to it and was just doing my own thing. I didn't really think it was for me. But then I noticed that I was a little heavier than I wanted to be. So I decided that it was time to make some change. Since my wife had been dedicated to the programs for a while and was getting good results, I figured it was time to commit myself and see if I could make the necessary change.

    I have some friends who go to the gym regularly, but I don't like to go to the gym as I'm a bit more of a shy person. Working out at home was more acceptable for me. I don't know if I would have turned to Beachbody had my wife not been involved in it before. There's a lot of advertisement online for it. It may have only been a matter of time before I took the chance. My wife was drinking Shakeology already. The products were in my home and I was being exposed to them without the interest being there. Over time, the interest was built.

    The first program that I've purchased was the 22-Minute Hard Corps. I used it through and through, finished and completed the program. I sent in my results and got the challenge coin, which I keep on my table as a constant reminder of the hard work and dedication that I put in over the course of eight weeks. After finishing that program, we did a round of 21-Day Fix. I didn't need to purchase that program because my wife had already purchased that. We went ahead and did that. And then, now we're actually doing The Master's Hammer and Chisel program. The wife knew exactly the kind of what we needed to get drinking, like regular Shakeology orders. And then, we've been getting the Performance line, Energize as well as Recover. It's super easy to find what we're looking for. We place the orders and get them in a timely manner.

    I really enjoy the program and enjoy the routines. I didn't think that I will enjoy them as much as I did. I didn't think that I would stick with them as long as I have. But it's been a complete lifestyle change for me. Initially, I said to my wife that I was gonna give it 90 days. I was gonna give it a full three months, commit and work out as much as I could within the 90 days and see what I could get done in terms of change. With all the changes that I've done to my body, it's been a lifestyle change. I haven't just changed my eating habits, I've changed everything. On my sleeping routines, eating routines and my day-to-day routine. Everything's changed. I don't see myself going back to the old lifestyle. After everything that's happened and all the changes and work that I've put in and all the results that I've received, I'm certainly not going to go back. It's a lifestyle change for good now and I'm going to commit to continuing on this journey forever.

    We have a great level of satisfaction. One of the biggest things about Beachbody that works for me is that I've got to be willing to commit to the half an hour or whatever it's gonna take. A lot of times, it's hard to find time in a day or hard to find the energy in the day. Also, I find that it takes a short amount of to get these workouts done. It's easy to isolate that time in the day and just go ahead and hit play. I enjoy the results that I've got. Before I started doing any Beachbody, I was up at over 235. Now, I'm sitting at 195 so I'm really impressed with the results that I've had.

    I already lost 40 pounds but I want to get into a better physical condition. I still have a bit of a belly and I don't have the muscle definition that I would like to have. Once I have all of that and once I finish this program that we're doing now, I'm confident that I'll have more results to speak for myself personally. That personal experience is what I'll use to promote and sell the product. I am committed to sharing the experience and recommending it to others. As soon as I have enough results, I'll be going to that road of becoming a coach and trying to be successful with that as well.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Tracy!

    This is such an amazing response to our Beachbody products. It is also a great and rewarding accomplishment to have dropped 40 lbs! We really hope you continue to use Beachbody as an essential tool in your fitness journey.

    You mentioned purchasing several programs, however keep in mind that just recently Beachbody released Beachbody on Demand All Access which provides access to every program Beachbody has ever created! Previously, BOD All Access was only available at an annual rate of $99.95, however as of June 1st 2017 all Team Beachbody Club members, whether you are paying monthly, quarterly, semi-annually or annually, you will have complete access to all of the content. The intention with this offer is to provide a wide variety and broad selection for the consumer.

    If you want further information on BOD All Access please follow this link: https://faq.beachbody.com/app/answers/detail/a_id/4643

    Keep up the great work Tracy!

    Sincerely,

    Beachbody Corporate

    Customer ServiceSales & MarketingStaff

    Reviewed May 19, 2017

    I've recently been looking into PiYo, I think it looks like a great program. This review is not about the program it's about ordering… I found out you don't have to click SUBMIT to process your order. I went throughout in my CC and billing then at the end saw $15 for shipping so I left the site and found I could either buy them on Amazon w/ free shipping or get the online membership. I was about to purchase the online membership when I had received an email from Beachbody that my order had been processed… What the heck. I never submitted the order.

    I called customer service to cancel mind you but didn't even have an order number. It was not in the email. I was told I could not cancel because it was already shipped? Fishy. 3 days later I received a shipping confirmation. He also said, "Oh most people don't know the order is processed in step 1." WTH is that legal? You don't even have to click submit to submit your order??? Needless to say it's coming anyway. I've blocked the charge from my credit card and I will refuse and return the package. What a scam! Customer service advised me to open it and use the return label inside. My CC co. said that's so they can make me pay for the shipping. Refuse and return! After the horrible customer service I no longer want the streaming subscription either. I'm afraid of giving them my CC!

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Betty,

    We haven’t received a response to our phone/email attempts, but want to make sure we address your concern.

    If you are shopping online, enter your credit card information, and click “Place order”, your order is placed and unfortunately cannot be cancelled online. The order confirmation appears after you have accepted or denied any additional offers, which may vary. Exiting the promotions screen or closing your browser does not cancel the order.

    We understand things happen, so we sent you a prepaid shipping label to return any unwanted product. Once you return the package, you can respond to our original email and we will expedite your refund.

    Kind Regards,

    Corporate Escalations

    Customer Service

    Reviewed May 16, 2017

    I purchased the 21 Day Fix DVD set. It is great. Then Country Heat came out. I was told the online version was better since it can travel with you but even if I cancelled my online subscription (used for tracking your daily progress) I would still have access to Country Heat since I purchased it for the same price I would have purchased the DVDs. I asked prior to buying as to the difference so I could make my decision. I know myself well enough to know the workouts go well for a while, then I stop for months. So, knowing I would still have access when I travel even though I cancelled the online subscription, I decided on the online version.

    Now I am told, I will only have access to it until July since I cancelled the online subscription. AND since you can't call anyone ever, I am stuck via chat and email. Had the rep been honest with me from the beginning, I would have purchased the DVD's so I would have them forever not just until my online subscription stopped. What a waste of money!!

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Suzanne,

    We tried contacting you, but were unable to reach you.

    BOD is a subscription service billed monthly, quarterly, or annually – it’s totally your choice. Unfortunately, since you decided to cancel BOD, you lose access to your content.

    Please review the below FAQ from our support page on Beachbody On Demand for more info:

    https://faq.beachbody.com/app/answers/detail/a_id/4643/kw/bod/~/beachbody-on-demand%3a-member-library-%26-purchased-programs/lob/team

    We want you to get the most out of your purchase, whether DVD or streaming. We are pretty sure we can fix this for you, and clarify how Beachbody On Demand works and what you receive as a paid member. Please contact us at your earliest convenience at 877-908-4055.

    Kind Regards,

    Corporate Escalations

    Verified purchase
    Staff

    Reviewed May 15, 2017

    I was looking for a new routine to start getting my body back into shape again after everything I've been through. Prior to joining the military, I was using different types of programs. I knew the ones that were already out there after all these years. My wife and I were thinking that we needed to find some programs that fit our needs. She started researching and she told me about Beachbody.

    I started on January 29th with The Master's Hammer and Chisel. My wife looked it up and thought that that would be a good fit and I completed the 60-day program. I was really impressed when I first started out with The Master's Hammer & Chisel to where I was feeling comfortable. Right after that, on the 7th, I started the 22 Minute Hard Corps. We also ordered the PiYo program.

    Beachbody is a very good program. I'm impressed with its layout, the format, how they explain things very clearly and concisely. I really enjoy the fact that when a person can't do the routine properly, they have people that do the modifications. That was really helpful and beneficial in the beginning because of some of my injuries and problems with bending my foot, my knee and my wrist. So I was able to do it a hundred percent with some modifications through a different routine. All in all, Beachbody is pretty decent if people want to do it.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Tommy!

    We know how hard it can be to get back into the groove of working out after a break however 22 Minute Hard Corps serves great workout moves similar to the ones that are taught in the military.

    Great job on finding the workout program that works best for you! We have something for everyone here at Beachbody!

    Sincerely,

    Beachbody Corporate

    Reviewed May 10, 2017

    My wife suggested I join her and I agreed as I need to lose weight and I am a heart patient. We are in month two and I have not lost one pound after all the money we have spent. Directions have been followed to no avail. I am very disappointed with this product

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Kent,

    We are sorry you are not getting the results you expected, but we have a variety of available tools and resources that may be able to help.

    Please visit us online at https://faq.beachbody.com or www.teambeachbody.com to get more information.

    - Beachbody Corporate

    Aubrey increased rating by 3 stars.
    Customer Service
    After a positive interaction with BODi, Aubrey increased their star rating on May 18, 2017.

    Updated review: May 18, 2017

    *update*
    I have now upgraded the review to 4 stars from one. I did finally receive the promised credit to resolve the original issue.

    The workouts are good, well designed and make it enjoyable and easy to take the time from the day and the results are happening - hands the update to satisfied.

    Original Review: May 8, 2017

    We ordered the focus T25 in March with a three-day delivery. After more than a week had passed, it took a large amount of time just to get someone to respond with an answer that showed they had actually read the question. After some discussion, it was established it would now be with me in a few days and a refund on post and packing was offered. Discs received and we are working our way through the workouts. However. We are still awaiting the promised refund from 6 weeks ago. After what is now 9 emails and calls, we are still no closer to the elusive refund and I have lost ALL faith in the firm. If only they read the emails, without just responding in a robotic and offhand manner I could have been recommending them. Instead, I am unable to.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Aubrey,

    We are happy that we were able to resolve your concern to your satisfaction!
    We are also pleased to know that you are enjoying our workout programs.

    Keep up the good work and we wish you the best of luck with your fitness goals.

    Sincerely,

    Beachbody Corporate

    Customer ServiceSales & MarketingPrice

    Reviewed May 4, 2017

    I decided to try Beachbody after seeing all the talk about it over a year ago. After a month I knew that beachbody was good at marketing and training coaches to over post so it seems like an amazing product. My review isn't on the product. That's a different complaint. I called and cancelled twice. Once to cancel all the auto pay fees, then again when they took them out anyways the next month. No refund! They claim I didn't cancel. Ok, so I let it go since it's a pyramid scheme and I knew it by this point. They confirmed to me I was cancelled in all areas (they create it so you have your products under one account, coach under another, Shakeology under another so cancel all or they keep taking it out). The next month, did it again. So I logged in and canceled under "live chat" and let them know I'm on to their scam and I've cancelled twice already and now I'm doing live chat and recording the screen.

    Still no refunds and he cancelled all of the accounts and I got it recorded. I took it further and called my credit card and tried to block the charge in the future. Get this. They use a different transaction code each month they charge so you can't block it! They know they are scamming you! They know you will try to block it when you cancel because they plan on continuing to charge after you cancel!!! I'm almost a year into this now, cancelled multiple times, hate the product, and I'm still paying!!! Have an appointment with a lawyer tomorrow finally and starting a lawsuit. I'm far from the only one with this issue, so class action lawsuit here we come. Buyer beware before you sign up. They will lock you into the scam, and read up on beachbody, and don't just listen to the marketing from them and the massive sales force that they have online.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Monique,

    We haven’t been able to reach you by phone or email, but want to make sure we address your concern.

    The Coach agreement is a business where commissions can be earned; therefore, the cancellation process is separate, and differs, from Home Direct (auto-shipment) cancellations for nutritional supplements.

    Since we never received the Coach Cancellation form, your business remained active which explains the continued fees.

    As a courtesy, we have cancelled your Coach business account as of 7/24/2017 and have also refunded the Business Service Fees incurred since you called us to cancel your HD shipments.

    Sincerely,

    Beachbody Corporate Escalations

    Verified purchase
    Customer ServiceStaff

    Reviewed May 1, 2017

    I ordered the PIYO DVD's and everything was great til I was doing the Strength Intervals workout and it wouldn't play, just got stuck so I called customer service and got another DVD shipped to me and the 2nd DVD did the exact same thing in the exact same spot of the workout... just got stuck. I called to hopefully work this out but your customer service rep Jordan would not assist me in getting the other DVD that is on the calendar but not included in the package. THIS is a rip-off. You send me jacked up, faulty disks twice and then say, "Oh let me send you the same faulty DVD". Unacceptable!!!

    Your product is defective. Send me a disk that works the 1st or 2nd time but don't keep sending me the same jacked up DVD. So dissatisfied with your product and customer service!! Horrible experience. Will try to get a refund and I hope this process isn't as defective as your product. Do you know how frustrating it is to be all into a workout and the DVD just stops and won't even continue to play even if you fast forward it? Terrible product and customer service all the way around. So disappointed.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Lisa,

    Looks like we have called and emailed you however we were unable to reach you.

    I initially mentioned a quality check reshipment was requested for the Piyo DVDs, however due to a recent process update, we have emailed you instructions on how to create a Team Beachbody free player account. Once you have created the account, we will unlock the content for Piyo so you are able to access the workouts.

    If you need further assistance on creating your account or accessing the content, please feel free to reach out to me on the original email.

    Sincerely,

    Isamar M.

    Corporate Escalations

    Verified purchase
    Staff

    Reviewed April 28, 2017

    I have purchased the original Power 90 by Tony Horton from back in the day. I still love it even though it's old school. It's a little dated but it gets the results that you want. I also have Beachbody’s On Demand and that was the biggest one. It was a present for my husband and it has also been my main tool. Lately, I have done 21 Day Fix and I'm currently doing T25. I did the new Power 90 and I hope to do 21 Day Fix Extreme next.

    I'm extremely pleased with the results of using Beachbody products. After having both my kids, it's been back and forth with my weight and the original Power 90 was always my go-to. I'd always pop the DVD in if I wanted to get good results in those three months. And I always lost the weight. But from doing some of the other programs which I didn't have access to until I got On Demand, I've been able to tone up a bit and get more energy. Also, I absolutely love that Beachbody has variations. I just started in September and I actually got to my goal late in January or February. I’ve lost 55 to 60 pounds and I'm now down between 155 and 150. I'm maintaining at 157, give or take what I eat during the day.

    Beachbody is a fantastic program. I do recommend them to everybody. I tell all my friends about it. I love the trainers and I think they're awesome. I also love working out at home and I'm not a big gym person. I don't have time and I don't want people watching me because I feel silly. Also, I've got kids and I'm not going to cart them to daycare.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Laura,

    Congrats on losing 60 pounds while using our products!
    Thank you for sharing your success and encouraging others to join Team Beachbody.

    Have you ever considered becoming a Team Beachbody Coach? We think you would be great in assisting others with their fitness goals.

    Keep up the great work.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 25, 2017

    I created my Team Beachbody account on Friday, 4/21/17. I tried several times to order 21 Day fix (no Shakeology). I kept being redirected to call customer service. On Monday, April 24, I called customer service to place my order. I let my coach know, and she let me know that she did not see an order on my account. I went onto the customer support chat that evening. The agent told me I had ordered through Beachbody, not Team beachbody. I informed him that one, I did not know what Beachbody was and how it was different, and two, that if the order went onto Beachbody, it was the customer service agent who made the incorrect choice. I was also told that I did not have a Team beachbody account, while I was literally logged in looking at that account.

    The agent also told me that I had chosen to pay in installments, when I specifically told him that I wanted to pay all at once. The agent proceeded to basically blame me for making the incorrect choice, when the source of the issue was the agent on the phone. In addition, the installment charge on my debit card doesn't even match what an installment charge would be; it is a very strange amount that is much lower than a third of the price.

    The second agent I talked to told me that she would put in a tech ticket to have the order switched to Team beachbody, would fix my Team beachbody account so that I could actually use it for orders, and fix the charge. I have not seen any of these issues rectified. I am an operations director, and I would never treat a customer like the agents treated me. If a company creates a problem, they need to fix it. I quite literally never made an order on Beachbody or an account, and if that account and order exists, it is due to the agent's error.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Amy,

    We are happy to finally resolve this issue and appreciate your feedback.

    We will address these issues with both the agent involved and their leadership team to prevent these types of errors.

    Please feel free to contact us for any additional questions or concerns you may have.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed April 25, 2017

    I've been using Beachbody for about 5 years now. I was a member of a gym for a long time. It's tough to motivate yourself to make the 10, 15-minute drive to work out for an hour. And it's 15 minutes back. So I liked the ease of access of Beachbody. I've done P90X, Body Beast, Insanity, P90X3, Hammer and Chisel, 22 Minute Hard Corps, Core De Force. And I've been rotating through. I'm highly satisfied with the results that I got. I also do Shakeology with a tube which one of my buddies recently started. Now we're on the online groups, like Facebook, so I get challenged more. I'm challenge-driven and other people keep me accountable and motivated to keep working out. Beachbody is phenomenal. The newest addition which is the $99 for the year on demand is phenomenal, too.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Robert,

    We are pleased to know that you were able to achieve great results using our programs!
    Have you ever considered being a Beachbody Coach? You would be a great motivator for others.

    Thank you for your hard work and dedication.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed April 22, 2017

    I had friends do Beachbody. I also like the taste of Shakeology. I like that it was something easy and something I could do at my house. I also did the 21 Day Fix kit with the portion containers. That was the first thing that I purchased. And then I just continued doing the 21 Day Fix exercises every day. I changed my eating habits and I was drinking my Shakeology, and I lost 40 pounds. I got good results though it wasn't always consistent. If I went on a holiday, then I didn't do my exercises. That was over the course of the year. My baby was also born about a year ago and I didn't really try hard. It was probably four consecutive months of continuous work, but I really noticed the result. I sent in my results and got a T-shirt (thanks for that!). Beachbody is great.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Nikole,

    Awesome job losing 40 pounds using our 21 Day Fix program and portion control containers!
    Have you considered subscribing to our new Beachbody On Demand All Access, which grants you full access to all of our workouts?

    We wish you the best of luck!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServiceStaff

    Reviewed April 20, 2017

    I have several of the BeachBody DVD sets and in January decided to upgrade to a premium BeachBody on Demand membership. A couple months later, I decided to contact the coach, via the email address provided, that had been assigned to me, for some nutritional advice to help me break through the plateau I seem to be stuck in. It has been almost two months, and I have not received a single response. Today, I decided to look into getting assigned a new coach. I found that I apparently had to already know what coach I wanted. That doesn't make much sense, when coaches are assigned. So, I started a live chat. The representative on my live chat told me that I had to post my request to the Team Beachbody message board. How will asking anyone on a message board, get me assigned a new coach?

    When I informed the representative that I couldn't even find a way to post to the specific message board that was recommended, I was simply told to call the customer service phone number and then the representative immediately disconnected our chat. If a product, such as free coaching, is going to be offered with a membership, the coach assigned needs to be mindful of the customers assigned to her.

    Additionally, a customer representative should never be the one to disconnect a session with a customer whether it be online chat, telephone, or in person. If a customer still has questions the representative needs to address the questions and if he/she cannot answer the questions, the customer needs to be directed, in a professional manner, to someone who can. Like I said, I enjoy the workouts I have done, but if customer service is not helpful, I will always look for other options. Can someone please tell me how I can quickly, and efficiently get a new coach that will be attentive to my requests for assistance???

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Hannah,

    To keep customer assignment fair among our Coaches, customers are either systematically assigned or manually assigned if a relationship has already been built with an existing Coach.

    If you would like to change your Coach, but don’t quite know who to select, you may search our gallery. Information regarding this can be found here: http://www.teambeachbody.com/connect/coach

    We wish you the best of luck and much success on your health journey!

    -Beachbody Corporate

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed April 19, 2017

    Definitely need some type of buyer beware alert for every Beachbody product! The inclusion of an auto sign-up/purchase to Team Beachbody Club with every product purchase from Beachbody is a very deceiving practice. Beachbody preys on consumers who lose track of their "free trial period" - and more than likely counts on customers to overlook this part of their purchase for profit. Consumers do not receive an invoice or alert in their email inbox prior to auto debits to their accounts. Cannot and will not recommend Beachbody.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Eileen,

    At the time of purchase, we may offer additional promotional offers to allow consumers to experience related products and/or services that may enhance results. When an offer is presented, the terms and conditions of the promotion are clearly available. If a consumer chooses to opt-in to a trial-offer, a cancellation request must be received prior to when the trial expires. Otherwise, the subscription will bill as stated in the terms and conditions.

    However, we understand how dates may slip your mind. Your subscription has been officially cancelled, and a refund has been processed for the charges incurred as a courtesy.

    If you need any further assistance, please feel free to contact us.

    Corporate Escalations

    Reviewed April 12, 2017

    I started to place an order but then went to search reviews. I never hit a "order" or "complete" button. After contacting them when I saw the bill I was informed I was charged because I was on the website for a certain period of time. Now I have to jump through all sorts of hoops to get a refund. This doesn't seem legit.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Carol,

    Thanks for taking the time to talk with us.

    We are glad we were able to clear up any confusion on the checkout process and appreciate your feedback on the online buying experience.

    We want you to be 100% satisfied with your purchase. If you aren't , we will do our best to make it right. You can expect your refund and prepaid return label shortly.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed April 9, 2017

    A cousin showed me CIZE. I wasn't trying so hard so much until I ordered it myself and that's how I got the first 70 pounds off. I started out at 374 pounds and since I started the CIZE, I've lost a sum of 100 pounds. I did CIZE several times and I've recently started Core De Force. I'm two weeks into it and I'm already seeing huge differences. It is amazing for the muscle tone and the definition in my shoulders. It's really awesome and I'm loving it. I have extreme satisfaction with the results that I got since using those programs. And I love the Beachbody coach that I got assigned when I first ordered from them. She's been amazing and was the one who told me about Core De Force. So far, I had a great experience using Beachbody.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Lisa,

    Congratulations on losing 100 pounds with our Cize program!

    You are a wonderful example for those in need of motivation. We wish you the best of luck with Core de Force!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer Service

    Reviewed April 4, 2017

    I didn't get on with the product so wanted to send it back and get a refund. I got a RA number and sent back parcel. However when I chatted to them to find out why they haven't refunded my account and are still taking money from my bank they claimed my account number and details don't exist. Not helpful at all and still I'm left with no product and no refund. DO NOT BUY FROM THIS COMPANY. AWFUL CUSTOMER SERVICE.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Sarah,

    It looks like you requested a return authorization on 3/17, and were refunded on 4/2/2017 which is within our normal processing time (7 business days from the date your return is received at our warehouse). For more info about our return policy, please visit our Customer Support page at https://faq.beachbody.com/app/answers/detail/a_id/8324/kw/return/~/beachbody-return%3a-policy-%26-instructions/lob/beach.

    As far as additional funds being debited from your account, your original purchase was broken into three installments per your request. The 2nd installment charge on 4/1 was simply due to bad-timing ; your refund was processed the day after, on 4/2. Once your return was processed, you were refunded for all amounts paid, and the 3rd installment was cancelled per our usual procedure. FYI, pending payments are not cancelled until your return is fully processed (refunded).

    We apologize for the poor experience you received when you contacted us to check on your refund. When you called, we were going through a system upgrade that affected our agent’s method of searching for accounts. This is definitely not an excuse – we simply want to assure you your account was never lost and the perceived inability to locate your account was not on purpose. Our agent(s) were simply going through a learning curve of understanding a new process. This has since been resolved.

    We sincerely apologize for any frustration this caused and wish you success on your health and fitness journey.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed April 4, 2017

    I've ordered Beachbody On Demand. I completed the Hammer and Chisel and will start the Body Beast. I had excellent results on Hammer and Chisel. I've also filled out the thing for the free T-shirt for the program and the contest. We’ve motivated a couple other neighbors and they've already signed up. It’s been great so far with Beachbody and I'm very satisfied.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Travis,

    We are pleased to know that you are enjoying Beachbody On Demand.

    Awesome job completing the Beachbody Challenge and winning a free t-shirt.

    Have you thought about becoming a Coach? You would be a great motivator for those in need of fitness guidance.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer Service

    Reviewed April 3, 2017

    I have Beachbody on Demand and so far I did the 21 Day Fix twice. I'm now doing the 3 Week Yoga Retreat and then I'll be doing the T25. I've lost almost 25 pounds so far. I had an issue when I signed up. I contacted customer service and they fixed it immediately so I was happy with that.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Lindsay,

    Great job on completing the 21 Day Fix program twice!

    We wish you the best of luck on your fitness journey. You should try out our Beachbody Challenge for a chance to win a t-shirt or cash prize!

    Sincerely,

    Beachbody Corporate

    Customer ServicePriceStaff

    Reviewed April 1, 2017

    In February 2017 I ordered the Beachbody's products, the DVD from Beachbody. While on the phone with a customer service agent she asked me if l would like to order their supplements for an Additional cost. l mentioned l already take a multi vitamin but she said she uses them and they were fantastic. l mentioned my concern about auto shipment and l did not want my credit card billed repeatedly and asked if l could call back if the supplements worked for me. She said, "Yes." As l had requested No Auto Shipping On Any Of The Products she would make a note of it on my account and assured me l had nothing to worry about.

    l explicitly asked if l choose to order the promotional offer would my credit card be used and charged Auto shipment of any Products from this company. She again said NO. l completed my order and once again requested that l NOT be put on Auto shipment. She said again she had made a notation on my account and there was nothing to worry about. She it taken care of.

    FAST FORWARD 6 WEEKS. I am going through my bank statements and there it is. Not One charge to my account Not Two charges but THREE Charges To my Account from Beachbody. I called customer service and was connected to an agent called Chris. l gave my name and asked why this company had charged my account over $121.00 when l was very clear about not wanting an Auto shipment. Chris went on to explain that there was no cancellation order on my account. l explained l was explicit about not wanting a Auto shipment of their products when l placed my order and the customer service agent reassured me this would not happen. Also why had this company charged me over $100.00.

    He then went on to say there was a mistake and the company had charged me twice and deducted from my account three times. l said not only did this company deduct from my account they had signed me up for Products l did not request for the sum of over $70.00. Chris said the only thing he could do was to put in a request to have $41.00 of my funds returned to my account and that's as much as he could do. I am a single parent Who chose this company of the tools they say they provide. A gym membership is far beyond my reach living on a very tight budget. This was my only way to do what is necessary to exercise. If this company really cared about the people who trust them and believe in what they advertise they should stand true to their word. No deceitful Gimmicks. l am so very disappointed.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Paulette,

    After reviewing your account we were able to confirm the trial memberships were accepted at the time of purchase. Since there was no cancellation request before the trial ended, you were billed for the ActiVit Multivitamins and Team Beachbody Club membership in accordance with the terms and conditions of the promotion(s).

    Please note, your Piyo DVD program was also set up on a 3-pay installment plan as requested which required auto-payment. These charges were not applied in error. We apologize if this was not properly explained by the agent(s) who assisted you.

    However, to clear up any misunderstanding, we have issued a refund for the charges for the Team Beachbody Club membership and ActiVit Multivitamins as a courtesy.

    Please feel free to contact us if you have any further questions.

    Sincerely,

    Corporate Escalations

    Verified purchase
    Customer ServiceStaff

    Reviewed March 31, 2017

    The Beachbody Customer Service has been a nightmare. I ordered the Beachbody PIYO kit. I chose the 3 installment plan of $19.95, and was charged for the full amount. I called in regards to being charged for the full amount. The agent I spoke to stated that I chose the one-time payment plan. I explained to her that is not the plan I selected, and I have the email confirmation. I had to screenshot and send in the email as proof. The agent updated the plan, and submitted a refund for the difference.

    Today, I noticed there was random charge from Beachbody, I called in, in regards to this new charge. The agent tried to send me to a supervisor, the wait time was very long, and I had to go into work. I called in again in the afternoon, to try to resolve the issue. The agent transferred me over the Escalation Dept. I was on hold forever. I explained my issue to the agent in the Escalation Dept. The agent had called me two different names during the conversation. When I stated the amount charged, she stated the charge and said, "Alisa, I'm gonna have to call you..." and hung up. I am so upset, where I want to cancel my whole order. It has been a nightmare from day one!

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Alisa,

    We are glad we were able to finally resolve your concern and appreciate your feedback on your experience.

    We will make sure we address the issues we discussed – with the both the agent involved and their leadership team.

    If you have any further questions, please feel free to give us a call.

    Sincerely,

    Beachbody Corporate

    Kasandra increased rating by 4 stars.
    Customer Service
    After a positive interaction with BODi, Kasandra increased their star rating on April 3, 2017.

    Updated review: April 3, 2017

    I received a follow-up call and was explained what had happened to my order process. I did re order and this time had my order double checked to make sure it was processed correctly. Happy to say this has changed any sour feeling I had.

    Original Review: March 29, 2017

    I recently signed up with Beachbody and my package was supposed to be delivered within 7-10 business days. Well today is 11 business days and the shipping status still reads it's sitting in a warehouse. I called their customer service about this and they said they would ship me another package. It was to arrive today. No package. I called customer service back and they didn't have a tracking number for me and guaranteed it would be delivered today. If I don't see a parcel in the next two days I'll be canceling everything.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Kasandra,

    It was a pleasure speaking with you! We are glad we were able to resolve your concerns and confirm your package was shipped.

    If you have any further questions, please feel free to give us a call.

    We sincerely appreciate your time and patience and wish you the best success on your health and fitness journey!

    Sincerely,

    Corporate Escalations

    Verified purchase
    Staff

    Reviewed March 27, 2017

    I started with 21 Day Fix in September. I did three rounds of that. And then Autumn had a challenge group from December until March. It took us through all four of her programs. I’ve been with Beachbody for the last six months, and I lost 40 pounds and 32 inches. Altogether, I did four rounds of 21 Day Fix, one round of Chisel, one round of 21 Day Fix Extreme, and one round of Country Heat, which was so much fun. And I’m obsessed with it now because it’s so effective.

    I constantly recommend Beachbody to people. I'll always use the container system. And I’m interested in doing other workout programs, too. I also submit my photos to get the free T-shirt. Every time I do this, I do a little blurb about my experience and put my pictures on a website. It’s good. I’m thinking about becoming a coach, but I’m scared. Now that I lost the weight, I want to really focus on toning up. So, I’ll probably do Hammer and Chisel again since I already own that. And I’m thinking about doing the all-access Beachbody on Demand.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Regina,

    Great job losing 40 pounds using multiple of our programs!

    You should sign up for the Beachbody On Demand All Access, this subscription grants you full access to ALL of our workout programs for just $99.95 a year!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed March 25, 2017

    I’ve had a really good experience with Beachbody. I did P90X3 and lost 42 pounds. A lot of people have really commented on my body, how much I have changed and how much it’s changed me as a person. It’s been really cool.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Jordan,

    Congratulations on losing 42lbs! We are ecstatic to hear about your success with P90X3 and how it has motivated you to live a healthy and fulfilling life style.

    Thank you for submitting your success story and your free t-shirt is on the way, keep up the great work.

    Sincerely,

    Beachbody Corporate

    Reviewed March 17, 2017

    I had ordered the PiYo workout DVDs, not realizing they have an on demand monthly version. When I went to cancel I was told my order wasn't placed even though I received a confirmation. I had received a second confirmation via email and when I called to cancel, they had informed me that two orders were placed. The rep. (Sunny **) stated that even if you fill out the page with your personal information and close the website, the site will automatically charge your card for that order. You don't need to press the submit button. Also, that even if the item hasn't shipped out of the warehouse, that they are unable to cancel the order for you. No matter if it has not shipped.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Moniqua,

    We apologize if the agent that assisted you was not clear in explaining the checkout process. After adding an item to your shopping cart, entering your billing/ payment information, and clicking the “Place Order” button, your order is processed.

    After clicking Place Order, we may offer additional promotions; however, the original purchase has already begun processing and cannot be cancelled online. The confirmation page is given after all available add-on offers are either accepted or denied. Unfortunately, it seems as though you exited the webpage prior to receiving the confirmation page - this did not cancel your original order.

    After reviewing your account, your item has been returned and a refund was processed.

    We were hoping to speak with you to learn more about your experience, but were unable to reach you despite our attempts. Please feel free to contact us at your earliest convenience.

    Sincerely,

    Corporate Escalations

    Customer ServiceStaff

    Reviewed March 14, 2017

    Called Beachbody at 800-998-1681 a week ago after they took more money out of our debit account. We returned the DVD 1 day after receiving which has now been about 3 weeks. They charged us $41.78 and then another 20.28 a week later. When we called them about this $20.28 they said they would return our money and now say they haven't received it back and they will take another payment out of our account. How do we stop these thieves. I guess I'll go to bank today and ask them. This is terrible business. Don't order anything from these people. Oh yeah and when you talk to someone they are from the Philippines so now they have our banking information.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Cheryl,

    We contacted you by phone and email, but were unable to reach you.

    We were able to confirm your husband selected a 3-pay installment option when purchasing Tai Cheng, which explains the multiple billings you described in your review.

    We did see your request to return Tai Cheng (the same day you received the order); however, we never received the physical return at our warehouse and you were unable to provide proof of your return (tracking information) when we asked; this ultimately delayed your refund. If you would have had this information, the refund would have been processed with no questions asked.

    However, we understand things happen so as a courtesy we’ve refunded you in full and waived the final installment.

    If you need further assistance, please don’t hesitate to contact us.

    Sincerely,

    Corporate Escalations

    Derrick increased rating by 3 stars.
    Customer Service
    After a positive interaction with BODi, Derrick increased their star rating on March 15, 2017.

    Updated review: March 15, 2017

    Issue was resolved thank you

    Original Review: March 12, 2017

    I have used Beachbody material for many years, such as P90x, Intensity, Body Beast, and the P90x app. I purchased P90x3 about 3 months ago from a Beachbody coach, I started to use the workouts and found the Agility X/Triometrics disc did not work. I then checked the remainder of the discs to find the complex upper/lower/ab ripper disc also did not work. I then got in contact with their customer service and was told that I had to re-purchase the whole set again and I could not just get replacement discs. At a cost of $119.85, I will not be using them again. Be cautious. They do not cover their product.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Derrick,

    Thank you for taking the time to speak with us yesterday. We are glad we were able to reach a resolution.

    Normally if an item from Beachbody is given as a gift, we ask the original purchaser to contact us to resolve any order issues. It allows is to see the proof of purchase and be able to track any potential quality concerns.

    We weren’t able to locate the original order, but as a one-time courtesy, we shipped out two disc replacements to get you back on track.

    We hope you enjoy your 30-day trial of Beachbody On Demand. If you decide to become a paid Club member for continued access, please do not hesitate to call us to upgrade your customer account.

    We wish you success in reaching your fitness goals.

    Sincerely,

    Corporate Escalations

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed March 4, 2017

    I first heard about Beachbody through a lady from a company that does business with mine. She shared with me about the DVD program of Beachbody. She shared about the Shakeology, then, it turned out she had signed up to become a coach so I placed my first orders through her. I got the 21 Day Fix package which included the Shakeology shake and the monthly direct shipping. Shakeology definitely does fill me up and I use it more as a meal replacement per se. I did have to stop ordering it in because where I live in Alberta, our economy's so badly right now that it's simply not something I could afford but I've been gifted with some of it that's why I still have some. But I love using it and if I could afford it, I would be using it every day. I haven't had a flavor I haven't liked. I like vanilla, strawberry, chocolate and I've tried the Vegan Tropical Strawberry and it was good. I even liked the Greenberry.

    From there, I told a few friends about Beachbody. I had a friend who ended up purchasing the Cize package with the Shakeology and I tried the Cize off of her. I also ended up getting the Beachbody On Demand All-Access which, so far, I am loving and I pretty much haven't missed a day since December 5th. So I'm pretty proud of myself. I have noticed that about every single workout I've done on there, so far the Country Heat mostly, sometimes gets really pixilated but the audio never cuts out and is on point which is fantastic. So even if I can't quite see properly or if the visual seems to skip ahead a wee little bit or there's some sort of weird time delay, the audio never falters which is good. I was thinking of calling to see if it is either my internet service provider that I'm having the issues with, which I don't believe it is only because my son, who's 20 and plays online games would let me know if there were issues.

    When I no longer have the On Demand, I go back to using the DVDs, which was fine. But I did find some problems with the quality of the DVDs. One of them, I had to replace right away because it had a skip at a certain part that when put in my laptop, it would not go past that but with the home DVD player, I could fast-forward past where it would get hung up. I got that replaced, so that was not a big of a deal.

    Then I've done all four programs of Autumn Calabrese back-to-back. The thing that really keeps me using Beachbody absolutely every day right now is Autumn's Facebook challenge group because that's just the way I am. If I've committed to doing something then I'm either just not going to do it or I'm gonna completely do it and I committed to doing this, so I've been at it since December 5th and I'm nervous. We wrap it up the first part of March here and I don't know what I'm gonna do next. I'm in the habit now where I'm confident, but that Autumn threw the Facebook group out there, even though I wouldn’t say she was ridiculously active in it, but that's not something she needs to do. People are ultimately gonna do what they're gonna do anyway. But I know it's worked and it's been a fantastic tool for me. From there I found out about this DietBet that she's also hosting and I found out about the other Beachbody Health Bet.

    The Beachbody Health Bet definitely is a tool that I have found useful because it's a one-month commitment. Shakeology five times a week, workout three times a week and prove it with pictures in the app. I've done two of the Health Bets now and it's something a little bit more interactive that requires somewhat more of an actual participatory commitment. If I were just up to do the DVDs, even though I know I need to get my health in order and I know I need to work out every day, which was a lot and I was at my own home with no real accountability, I can confidently say I wouldn't have done a workout every day. I wouldn't have paid attention to my nutrition near as much if it wasn't for the Health Bet and now the DietBet.

    So, the Health Bets and the DietBet have really forced me to pay attention to the nutrition and the Facebook challenge has really made sure I've stayed on track with my work out. Also, I've tried it with just one person before, a friend in the community, and that seems to never really work. I would stay on it and maybe they wouldn't so after they're not on it, they're obviously not gonna encourage me to and it's easy for me to have an excuse. Whereas a Facebook group of so many people guarantee that there's always somebody on there doing it and paying attention. So I feel like I can't be the person sitting down and not doing it.

    Those have truly been a life changing thing for me. It was obviously that final little kick I needed. I always knew I need to eat properly and I knew how to. I knew what foods to choose and why and when and so on and so forth. I knew moving my body was important and I had the resources to just do it and how to do it. But for whatever reason, those weren't enough of a push for me. But between the Health Bet, the DietBet and the Facebook group were enough to make it happen and now I can actually call it a lifestyle which I've never been able to say before.

    The other thing that was really encouraging too was knowing that after each program, taking before and after pictures and before and after measurements, I'm able to get a cool Beachbody t-shirt. That gets me motivated to bend off my next program so I can get my next t-shirt, though I still haven't done it yet for the 21 Days Fix Extreme. Plus it works for advertising cause if I wear it, people ask and that gets me talking about it. It's a smart marketing tool they took on.

    My mom also is somewhat of a health nut and when I showed her my Beachbody, there was the Shakeology, the back of the bake for her to read through, she was quite impressed. So it even has my mom approval stamp, which was pretty awesome. I would keep on with it. I would already be trying the Café Latte flavor by now if I can afford it. But if it was a lot more affordable, I would find a way to make it happen. I do feel like there's value in it.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Trish,

    Thank you for taking the time to share your experience with Beachbody!

    We are extremely happy to hear that our Health Bets and Facebook Challenge groups have been an essential part of your fitness journey. We always encourage our customers and Coaches to be active in these challenges because of the motivation and accountability that comes with participating – as you confirmed in your review.

    We are also glad to hear you have enjoyed consuming Shakeology, however we are sorry to hear that you have been unable to recently purchase Shakeology due to your financial situation.

    Have you considered becoming a Coach? Our Coaches get a 25% discount on the majority of Beachbody products including Shakeology. If you are ever interested, you could read more on Coach enrollment and benefits via the following link: https://faq.beachbody.com/app/answers/detail/a_id/2000/~/team-beachbody-coach%3a-summary/kw/coach%20enrollment/related/1/lob/coach

    Keep up the great work!

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServiceStaff

    Reviewed March 3, 2017

    My wife had a good friend that became a coach to Beachbody, so she introduced it to my wife, and then my wife introduced it to me. We have the Beachbody On Demand. Right now, we're doing the 22 Hard Corp and I love it. But I keep going back to the original 21 Day Fix as well. That was the one that got me hooked. After using my programs, the results are unbelievable in the way that I look and feel, and the way people respond to me. When I see people that I haven't seen for a long time, it's great.

    We use Shakeology as well. We mostly use Tropical Vegan. We've also had Chocolate Vegan and Tropical Strawberry, and they're my favorite. We now have the Chocolate Vegan, and I really love it. I don't know if it's the exercise or if it's the Shakeology, but before I started with these programs I used to be on medication for my stomach. I was diagnosed with GERD and I would have to take an acid reflux medication from the doctor. But ever since I've been doing these programs in the last six months, I haven't touched stomach medication. If I had a bowl of chicken noodle soup before, I would get heartburn and would have to take medication, and it would be horrible. Now I'm eating some sriracha and salsa, so I'm back to some spicy foods and it doesn't bother me in the least, not even a little bit.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Shawn,

    Thank you for sharing your Beachbody experience!

    21 Day Fix is one of our most popular programs because of the moderate and easy to do workouts and it’s unique nutrition plan uses specifically portioned food storage containers.

    We are glad to know that Shakeology has been able to assist with your health! We strongly believe Shakeology Is the healthiest meal of the day and we hope you continue to be a loyal customer.

    Keep up the great work!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed March 2, 2017

    I started using Beachbody six years ago. It's super easy to buy their products. I just started with the Insanity program and did that exclusively because it was working so well for me. Then I moved on to a couple of other ones and switched it up with different home working out as the weather got nicer because I live somewhere where you can’t workout outside for a good part of the year. I got pregnant in 2015 and fell off the bandwagon for the full nine months. Then I had my baby at the beginning of November and took Insanity again the next year, then stopped and not really getting back into it. Then last November, I got motivated and started back in Hard Corps again. I did Insanity, then 21 Day Fix and I’m doing the PiYo. I bought the Beachbody On Demand at the beginning of the year and I am loving that. It's definitely the best purchase I’ve made.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Micah,

    Thank you so taking the time to share your experience with Beachbody!

    We are happy to be part of your fitness journey and we hope you continue to utilize the Beachbody on Demand All Access.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed March 1, 2017

    I have Beachbody's 21 Day, 21 Day Extreme, and Hard Corp 22 minutes. Also, I did the 30 Day Master's Hammer, I've sampled the Core De Force, I've done on and off yoga stuff, and I'm just about done the Body Beast. I'm satisfied and I've dropped 45 pounds in nine months. I weigh as much as I did in high school, so I get to show off for my 25th high school reunion.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Corey,

    That’s a great list of programs that you have completed! We are very happy to hear that you have lost 45 pounds with the help of our products!

    Keep up the great work and have a good time showing off results at your high school reunion!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Feb. 28, 2017

    I did two rounds of the Core De Force, and the results are definitely better than expected. I’m down almost 40 pounds and 12 inches. And then I just started Hammer and Chisel. I’m only four days in, so no results from that yet except for pain and agony. I purchased the programs online and everything was straightforward. So far, still going strong, and would definitely recommend Beachbody.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Craig,

    Congratulations on losing 40 pounds and 12 inches with Core De Force! That is such a great accomplishment.

    We love hearing about success stories such as yours and we hope you continue to achieve your fitness goals with the help of Beachbody.

    Keep up the great work!

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Feb. 26, 2017

    I’ve known about Beachbody for years since the P90 which I never did but I've done P90x on and off for a long time. I got back in it when I got with my husband. We started doing it together a few years ago when we first met. I've also done P90x and PiYo and there are other programs that my husband has done that I never tried. But Core De Force is a great addition and has changed my lifestyle recently. I needed a stress reliever and it’s really done a lot for me. I have lost seven pounds and over 20 inches. I'm a dietician by trade but my time gets spent telling other people how to eat and my eating habits gets thrown by the wayside with everybody else’s diet. Everything else got taken over but this last program, I just love it. So I'm doing my third round of it now and it’s kind of addicting.

    The other programs weren't a success for me because they were slow and not upbeat. I also needed something that didn’t have a lot of weight because I feel like I'm not a weight person. But this one was just short enough for me and was upbeat and constantly moving which is what I loved about this workout and why I can stick to it easier.

    I've also done the Shakeology before. The first time around when I ordered with this coach, I did the Challenge Pack with the Energize and Recover and this last time, I tried the Shakeology again because I have a bad belly and IBS and I don’t tolerate it well so if I probably try it again and I try the Vegan, I'm still only given about a half a scoop and doing okay. I'm not very regular and my belly’s all messed up at this point but I don’t think it’s the Shakeology, but just my body not liking myself right now. I did the Tropical Strawberry flavor. I was very leery about it but I loved the flavor and the drink. But I probably won’t do the Shakeology anymore just because I’m not sure how my belly is going to continue with it. But I loved Energize and Recover.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Rachel,

    Thank you for sharing your experience with Beachbody! We are very glad to hear that Core De Force has been able to assist with your weight loss journey.

    However, we are sorry to hear that you are unable to take Shakeology. We hope you are able to take advantage of some of our other products and supplements.

    If you ever need information on our supplements, please don’t hesitate to contact us for assistance!

    Keep up the good work!

    Sincerely,

    Corporate Escalations

    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 25, 2017

    This is the second time I have ordered DVDs from Beachbody and was promised an upgrade to free 3 day shipping - per the TV ads. When I ordered Cize, the product did not arrive until one week later. Now I have ordered Country Heat and have not received it after six days. I received an email right after ordering stating there would be a follow up email with shipping and tracking information, which I never received. I am still waiting for my DVDs, even though my credit card was charged immediately. I have called customer service three times and had to hang up after holding for 15 minutes each time.

    When you call to order something, they answer quickly. The phone operator tried to sell me multiple other products, and when I politely declined after several tries, she became abrupt and said she placed my order, then just hung up on me. I think the DVD products are great but the customer service representatives are trained to upsell and not take no for an answer. I was asked to trial the vitamins on my first order and it was much more difficult to cancel future shipments than they tell you. Overall, I will likely not order from this company again due to false advertising with the "free" 3-day shipping.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Lori,

    Our offer for a free upgrade to express shipping states your item will be delivered within 3-6 business days, compared to standard shipping which will take between 1-2 weeks.

    To make up for any confusion, we have issued a refund for your shipping and handling fees.

    We still would like to speak with you regarding your experience. Please contact us at your earliest convenience at (877) 908-4055 so we can better address your concern.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Feb. 25, 2017

    A friend of mine has been doing Beachbody and she’s been posting on Facebook and Instagram so I started asking questions. I did the 21 Day Fix challenge and I’ve also ordered Shakeology, and the purchase was very easy. I also have the videos and the video-on-demand and I am extremely happy with the results I’ve gotten off of Beachbody. This is the first plan that I’ve loved and enjoyed. I’ve been struggling with my weight for quite some time and I have tried almost every diet out there, but with what I got from Beachbody, I’ve been able to stick to it and I’ve lost about 20 pounds and over 14 inches. The inches are more important because it’s about the way the clothes fit. I’ve been extremely excited and I’m starting my second round on the 21 Day Fix.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Jessica,

    Congratulations on your completion of the 21 Day Fix! Don’t forget to submit your before and after pictures for a chance to win cash prizes!

    We are always excited to hear and see the transformations our customers make after finishing one of our programs! We hope you continue to utilize Beachbody on Demand.

    We wish you the best in your fitness goals!

    Sincerely,

    Corporate Escalations Specialist

    Verified purchase

    Reviewed Feb. 24, 2017

    A friend of mine has been using Beachbody On Demand and he told me about it so I had the On Demand service as well too. I had used some of the programs and it's been pretty good. The subscription has been great, there are plenty of variety. To be honest, it's kind of confusing the connection between Beachbody and Beachbody On Demand since there's a lot of different products and they got some coach and then I was trying to be sold to Shakeology. As far as the product that I wanted, being able to stream videos and workouts, it has been good.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Nathan,

    We are happy to hear about your satisfaction with Beachbody on Demand! This is a great tool for customers like yourself that like a variety of workouts to choose from.

    We sincerely appreciate the feedback and hope we are able to continue to service you.

    Sincerely,

    Corporate Escalations Specialist

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Feb. 23, 2017

    I got on Beachbody to check out their PiYo workout thought about giving it a try. Then got turned off when after entering my info and credit card info they started trying to sell me more products not once but three times? Really? So I never finished the process. I left the site. Well lo and behold to my amazement the next morning I had an order confirmation from no other than Beachbody body!! What the?! So I did the online chat thing with Faizan ** and told him I wanted to cancel the order since I never confirmed or finished with the process. He or she said he couldn't cancel it. It had already been processed?

    He or she called me a liar insisting that I ordered this product and would not answer any of my questions like why am I responsible for shipping and handling when I never confirmed or finished the process of ordering!! He or she said I would get a return label In my Email and a week later nothing! I tried calling that same day but had a 20 min hold then phone line was disconnected! Never got through! Now I have this DVD I'm still trying to send back! And I am out 12.95 shipping and handling and the inconvenience and headache of trying to return!! Do not do business with this company. Unethical practices!!

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Irene,

    Thank you for checking out our products online.

    To clarify the online buying experience, when a consumer places an item in their cart, provides their payment information, and then clicks the “Place order” button, the order is processed, even if the browser is closed. Clicking the “place order” button confirms the purchase.

    After the order is placed, we may offer additional promotional offers to add to your placed order. These offers are not mandatory. Once the promotional offers have been reviewed, the order confirmation page displays, detailing your placed order, and additional offers you agreed to add. Unfortunately, since you closed your browser, you did not get to this page.

    Once the order is placed, it immediately begins processing.

    We want you to be comfortable with your purchase, and if there was a part of our process that was not clear for you, we understand and will try our best to make it right. As a courtesy, you have been issued a prepaid return label to return any unwanted items and refunded for your purchase.

    We sincerely apologize for any misunderstanding.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Cindy increased rating by 4 stars.
    Customer ServiceStaff
    After a positive interaction with BODi, Cindy increased their star rating on March 9, 2017.

    Updated review: March 9, 2017

    I was contacted after my negative review on ConsumerAffairs by a Beachbody representative. They were very apologetic, polite, and generous in resolving my problems. They went above and beyond in an attempt to correct my negative encounter with their customer service. I am super pleased about that because I truly love their product and believe they have the best workout programs available as stated in my first review. Hopefully they can make some changes in their customer service so no one else has to have a similar experience. It's their only "weak link".

    Original Review: Feb. 23, 2017

    I have had more than one experience in which problems were caused by customer service's inability to accurately assist me in fact trying to get beachbody on demand was so frustrating that after almost two weeks of not be able to access it I canceled and swore off their company because of the service. Just recently I wanted to purchase a couple DVDs that had begun to skip from Chalean Extreme. I was sent the wrong product. I literally spent 1 hour and 15 minutes on the phone trying to straighten things out. After 41 minutes of trying to get help I asked for a manager then spent 15 minutes waiting for someone to even pick up! No one ever did so I called back.

    Luckily Eric could finally assist me. I have both written and verbally let my dissatisfaction be known and I never even got so much as an apology email. Seems like they don't care. To be fair let me say their workout programs are the best and the representatives I spoke with were polite and courteous however my problems were rarely resolved and the wrong products were sent to me. Ugh! So frustrating!

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Cindy,

    We apologize for any inconvenience you experienced, however we are glad we were able to resolve your issue.

    A refund was issued for the incorrect order and we provided a 60-day free trial of our Beachbody On Demand for the inconvenience.

    We appreciate your time and patience in getting your concerns addressed.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Staff

    Reviewed Feb. 23, 2017

    My wife and I like Beachbody because we can do the programs at home. I enjoy the different programs and we try to do them all the time. We do the 21 Day Fix every day and then we alternate the others like Tai Chi, Hip Hop Abs, and Turbo Jam. By changing up the program I can exercise different parts of my body. I work out seven days a week, but I mix what I'm doing so I don't burn out and hurt. 21 Day Fix has active recovery days, pilates and yoga, which are two of my favorite days. I also learned that if I wanna workout, I should work out the stuff from different ways or angles.

    One concern I have is when I originally signed up for the program, I wasn’t logging my workouts in. But for some reason, Beachbody's workouts counted every day as entries when you finish your program. It seems silly to not use the daily workouts as an entry ‘cause that would get people to workout more and trying to enter your contest. I have an older case and then they say, when entering your workout everyday, you’re entered for their different drawings. But it's changed and now, it’s only when you complete or once a month. That just seems silly.

    First of all, with the 21 Day Fix, you’re not gonna get that perfect body in 21 days. You got to repeat the 21 days a lot of the time. But having daily entries would make people want to enter. Then you could see how many people are doing it every day, where if you’re only getting a once month thing, that sort of takes the incentive of putting your daily workout entry. Or just not bother doing it. And the reason why I didn’t bother doing it is because sometimes I don’t have access to a computer, it’s not right there. But now I have a tablet and actually I have three machines to get into your website. So I have been entering now and I do about 100 workouts a month, which is my goal.

    Also with the Tai Chi, my goal was to get to one program doing it all. But I found out after buying it that it doesn't have it all. Beachbody has broken it down into parts and I have to go back and buy the Masters one to have the whole thing at a doable speed - the $29 one that breaks it down into slow, medium and fast. I should not have that on the Tai Chi, but instead other stuff that I would want to do to buy the Masters program. Despite that, I've told a lot of people about Beachbody and I recommend it to everybody.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Stan,

    We love to hear about new ways to improve the experience on our Team Beachbody website and Beachbody on Demand. We will make sure your feedback gets to the correct business unit.

    Also… great job on being a frequent Beachbody on Demand user! As you may already know, BOD is such a great option for customers with a liking for various types of workouts.

    We sincerely appreciate your feedback and hope you continue to achieve your fitness goals!

    Sincerely,

    Corporate Escalations Specialist

    Verified purchase
    Staff

    Reviewed Feb. 22, 2017

    The first Shakeology that I got was the vegan strawberry ‘cause I was breastfeeding. It wasn't that bad but at the very beginning, it was hard to drink. I’m the world’s fuzziest eater so it took a little bit to get used to and for most of it, I didn’t enjoy it. But I did drink it and they started not to get bad. On my second month, I switched to chocolate and it’s going much better. I had tried the chocolate before through a friend of mine and thought I wasn’t keen on it either. Everybody loves the chocolate but I'm a berry person and I love strawberries. I also tried a couple different recipes with it, but it was chalky.

    I'm also on the 21 Day Fix of Beachbody on Demand. I’ve completed my first round and I am halfway through my second round. I lost a bit of weight with it but if I followed the program to the tee and put my 100% in it, I know it would work. My second round is not going as well, but it’s going. I also did the Beachbody Challenge and we had a good support group going on. But on my second round, I didn’t get right into the group. They were there for support but I've been talking to my coach. Also, I live in the middle of the country so my internet isn't the greatest and it takes a little longer than half an hour to complete a workout. Other than my first experience with the shakes, all in all, I'm happy with everything.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Lindsay,

    We are glad to hear you are enjoying Shakeology! We have many great recipes for all of our flavors on the Shakeology.com website if you are ever interested in adding some variety to your daily regimen.

    Also… great job on completing your first round of 21 Day Fix! We hope you have a great second round and remember to submit your results for a chance at winning some cash prizes!

    Keep up the great work!

    Sincerely,

    Corporate Escalations Specialist

    Verified purchase
    Online & App

    Reviewed Feb. 21, 2017

    A friend of mine on Facebook was doing the 21 Day Fix and I’d seen her losing all her weight so I told myself I can do it. I ordered the 21 Day Fix and Core De Force, and right now my major workout is the Core De Force. My satisfaction since I started with Beachbody has been super high. In fact, I've lost about 30 pounds. Everything’s great with Beachbody. Navigating their website during the purchase was also easy and quick.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Mary,

    Congratulations on losing 30 pounds! That is such an amazing transformation!

    We happy to hear that our products have contributed to your weight loss journey. We hope to continue to be an essential part of your fitness journey!

    Keep up the great work!

    Sincerely,

    Corporate Escalations Specialist

    Verified purchase

    Reviewed Feb. 20, 2017

    I’ve been using Beachbody for a number of years now and their products are great. I’ve always wanted to try to get myself fit since the marine corps days but I let myself go a little bit. A friend of mine told me about P90X and I thought it was really challenging when I checked it out. I’ve done the 22 Minute Hard Corps which is nice. It reminds me of the boot camp days. I’ve also done P90 and INSANITY, but I always keep going back to T25. It's my favorite thus far. My heaviest weight was 240 and I got down to 189 so it's definitely a drastic improvement. I’ve built up my energy levels back now. I’m 57 and did triathlons because of the shape I got into from Beachbody products.

    Thanks for your vote!
    BODi
    Response from BODi

    Hey Eric,

    Thank you so much for your service.

    Insanity and P90X are some of our more advanced programs – so, great job.

    We hope you continue to enjoy the workouts, and remember to submit your results for a chance at winning some cash prizes!

    Thanks again for taking the time to leave your feedback.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer Service

    Reviewed Feb. 19, 2017

    A friend of mine was doing P90x and that's the first time I ever heard of Beachbody. Then I've ordered Core De Force, Beachbody On Demand and Shakeology from them. So far, the products have been working for me, but really slowly. I've been doing one of the programs pretty consistently since November and I've lost a couple of pounds. I'm proud to do something but I'm hoping that Shakeology would do more. Also, I've told other people about Beachbody. However, the one thing that's been a little frustrating for me is when I get an email saying that my order was shipped but it doesn't say what was shipped and that's a bit confusing sometimes. One time I thought they sent me a Shakeology but it was actually my free t-shirt. So it'd be helpful if it could say in the email what was the shipment for.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Melissa,

    We appreciate your feedback. We will make sure this information is forwarded to the correct business unit.

    Core De Force is a great program. We hope you continue to succeed in your fitness journey with the help of Beachbody.

    Thanks again for taking the time to leave your feedback.

    Sincerely,

    Beachbody Corporate

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 18, 2017

    I have seen posts about the 21 Day Fix in Facebook and one of my friends lost so many pounds in so many days. I asked her what she did and she hooked me up with her Coach, Carla. So then I went with Beachbody through Carla. It took me a while to decide if I wanted to even try it cause I've tried other stuff myself but I wasn't losing any weight and I was just getting frustrated so then I just thought I would try this and I've been a part of my coach's group ever since. It has been a year ago. I purchased the 21 Day Fix and Body Beast, they were the ones I've done so far and I ended up losing 40 pounds and 15 inches using them. My purchase experience was good. I ended up ordering the wrong one for Body Beast so I dealt with customer service and they were really helpful and nice. Every time I've had to return something or something's messed up, I find them helpful. I would recommend Beachbody to my friends.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Katrina,

    Congratulations on losing 40 pounds and 15 inches! You are showing 100% commitment to leading a healthy and fulfilling life – the proof is in the results!

    Thank you for sharing your experience.

    Sincerely,

    Corporate Escalations Specialist

    Verified purchase
    Customer Service

    Reviewed Feb. 17, 2017

    I purchased a Beachbody exercise DVD. I have since had payment taken out of my bank account for £47.77. I disputed this and was sent photocopies of my transaction (it is totally illegible) as well as very poor photocopies of Beachbody terms and conditions. It appears by making the initial DVD purchase I have agreed to Beachbody Club Membership. According to the terms and conditions I was informed that I would be billed a quarterly amount after a free 30-day trial. I was not informed about this whatsoever, I am already a member of a gym but sometimes I need to be home so just wanted an add-on that's why I got the DVD. I have never been given any details about a membership or being billed with them, all I have received is junk emails. This is the second company I have dealt with in America who have signed me up to memberships just by making a one off purchase. This is not how we conduct business in the UK.

    Thanks for your vote!
    BODi
    Response from BODi

    Hi Jill,

    During the online checkout process, the terms and conditions of each additional promotional offer are detailed – acceptance of the offer is not mandatory.

    We want you to be comfortable with your purchase, and if there was a part of the promotion you didn’t catch, we understand and will try our best to make it right. As a courtesy, you have been refunded in full for all Team Beachbody charges paid to date, and your membership has been cancelled.

    We sincerely apologize your buying experience was not as you expected.

    Sincerely,

    Beachbody Corporate

    Verified purchase

    Reviewed Feb. 17, 2017

    My friend decided she was going to do Beachbody and when she became a coach, she asked me if I wanted to try it. It was easy to order online. I have their unlimited program and so far, it’s good. I would recommend it.

    Thanks for your vote!
    BODi
    Response from BODi

    Hello Colleen,

    Thank you for providing your experiences with Beachbody. We hope we are able to service you again.

    We wish you the best in fitness goals!

    Sincerely,

    Corporate Escalations Specialist

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