BODi Reviews
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About BODi
BODi offers science-backed supplements, nutrition solutions, digital fitness and weight management programs designed to help support a healthy lifestyle. Members have access to daily wellness and performance supplements, workout programs, meal planning tools and expert nutrition guidance. The company offers programs for a variety of fitness levels that can be streamed at home or on the go.
Visit www.bodi.com- Fitness and nutrition guidance
- Accessible through web and mobile devices
- Wide variety of programs
- Costly program upgrades
- No phone or email support (chat and text only)
BODi Reviews
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- 4,978,435 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Aug. 29, 2026
It was so nice to actually talk to a PERSON who was able to understand all my needs and questions the first time around, and who asked follow up questions to make sure all my needs were addressed. Even was willing to walk me through setting up my Roku if I needed it, and stay on the line while I did it. So refreshing and an overall wonderful experience.
Hello Kim,
It's wonderful to hear that we were able to answer your questions and ensure your needs were fully addressed. We're delighted to hear you had such an amazing experience. We appreciate your support.
Sincerely,BODi Support
Reviewed Aug. 28, 2026
Ishwarya helped me complete my subscription, which saved me time and met the amount needed for free shipping.
Hello Amy,
We're thrilled that we were able to assist with your order placement and help you take advantage of free shipping as well! Thank you for your continued support.
Sincerely,BODi Support
Reviewed Aug. 28, 2026
I have been a member of BODi for many years without issue. Recently, an order I placed was autofilled with the wrong address via Shop. I didn't catch it in time. The package could not be delivered and was being returned to BODi. I texted customer service and they took care of the issue effectively and efficiently. I am grateful for this excellent service. I would recommend this company to anyone wanting to improve their fitness.
Hello Melissa,
We're glad our agent was able to assist you and make the replacement process smooth and hassle-free. Thank you for being a valued customer for so many years. We truly appreciate your loyalty and continued support.
Sincerely,BODi Support
Reviewed Aug. 27, 2026
Manikandan was very helpful with my questions about my current BODi subscription and very knowledgeable about promotions to help me.
Hello Angela,
It's great to hear that we were able to answer your questions and provide additional information about our current promotions. We're always happy to help and ensure you have the information you need.
Sincerely,BODi Support
Reviewed Aug. 27, 2026
I had questions about my upcoming subscription renewal and got on the Chat section to speak with a representative. Rexlin was the rep that helped me and I did get all my questions answered and they were quick and responsive and easy to understand. I appreciate the fantastic customer service! Thank you!
Hello Ann,
It’s wonderful to hear that our agent was able to assist you quickly and provide the clarity you needed. Thank you for sharing your positive experience!
Sincerely,BODi Support
Reviewed Aug. 27, 2026
After getting past AI my problem was resolved. Received a busted bag and when AI gave me return link I did not get an option to replace. After being transferred to live agent he was able to help quickly. I’ve been a customer for 10+ years and only had a bag arrive busted one time prior to today.
Hello Tami,
Thank you for being a valued customer for the past 10 years! We're so glad we were able to provide a replacement for your original order after it arrived damaged. Thank you for giving us the opportunity to make things right and continue supporting you on your journey. We truly appreciate your loyalty and trust over the years.
Sincerely,BODi
Reviewed Aug. 27, 2026
Swetha was very patient with me. I tried so many times to order. She explained the issue very well. OK.
Hello Carmen,
It’s wonderful to know that we were able to assist with your order placement. Thank you for giving us the opportunity to help!
Sincerely,BODi Support
Reviewed Aug. 26, 2026
I had the unfortunate experience of receiving an incorrect item in my order (2 boxes of vanilla Shakeology, rather than one vanilla and one chocolate). I contacted customer service, and an agent was able to check my account for the order and send a replacement for the correct item.
Hello Jocelyn,
We are truly sorry that you received the incorrect item with your order. We are glad that our agent was able to arrange a replacement for you, and we greatly appreciate your patience, understanding, and continued support.
Sincerely,BODi Support
Reviewed Aug. 25, 2026
Hariharan was knowledgeable with my problem and helped me access my account efficiently.
Hello Julie,
We’re so glad we were able to resolve your concern quickly and efficiently! We hope you continue enjoying our programs and wish you all the best on your fitness journey. Thank you for being part of our community!
Sincerely,BODi Support
Reviewed Aug. 24, 2026
My order was not delivered - the assistant looked into it and solved the problem.
Hello Gail,
We sincerely apologize that your order was not successfully delivered. We are pleased to hear that our agent was able to assist you by arranging a replacement order, and we appreciate your patience and understanding while we worked to resolve this matter.
Sincerely,BODi Support
Reviewed Aug. 21, 2026
Customer service rep was amazing. Took care of my issue quickly with a replacement order with express shipping, as well as providing me a discount code for my next order. Very happy with the outcome of a frustrating situation when an item was missing from my order. Very impressed.
Hello Makenzie,
We're so happy we were able to provide a replacement for your missing item quickly and efficiently. Thank you for giving us the opportunity to make things right, and we appreciate your feedback!
Sincerely,BODi Support
Reviewed Aug. 19, 2026
Had an awesome experience with online support. The AI Agent was awful and had me going in a circle. The online support LIVE agent was great! Understood exactly what I was looking to do, and helped me do that. Thanks to Swetha who helped me out! They were great! Kind and patient!
Hi Natasha!
We’re sorry the AI assistant didn’t meet your expectations, but we’re glad to hear our customer support agent was able to turn things around and provide the support you needed. Thanks for sharing your feedback and for being part of our community. We truly appreciate you!
Sincerely,BODi Support
Reviewed Aug. 15, 2026
I had great service changing my email address! Divyakumar was very helpful.
Hello Ann,
We're so happy we could help update your email address. Providing quick and seamless support is one of our top priorities, and we're glad we were able to assist you.
Thank you for being a valued part of our community. We're here to support you every step of the way and look forward to being part of your journey!
Sincerely,BODi Support
Reviewed Aug. 14, 2026
Bodi is an awesome company to work with. Always very helpful. Answered all my questions and concerns helped my find something a little cheaper and easier to manage in my budget and still take care of myself. Thank you again for all you do.
Hello Annette,
It’s exciting to know that we were able to provide a budget-friendly option to help support your health and fitness journey. We’re thrilled to be part of your continued success and wellness goals. Keep up the good work!
Sincerely,BODi Support
Reviewed Aug. 14, 2026
I had a great experience with Lester from BODi customer service today. My annual membership was due to renew, and he took the time to go through the different options with me and helped me find a better annual rate. He was patient with all of my questions, checked details for me along the way, and made sure my existing renewal was cancelled before I signed up for the new offer so I wouldn’t be charged twice. I really appreciated how helpful and responsive he was. Excellent customer service — thank you, Lester!
Hello Donna,
We’re pleased that we were able to provide the current options available for an annual BODi subscription and assist you with finding the best solution for your needs. It’s great to hear that your questions were answered clearly and that you were able to place your order without any issues. Thank you for your ongoing support. We're grateful to be part of your wellness journey and wish you continued success in reaching your fitness goals.
Sincerely,BODi Support
Reviewed Aug. 13, 2026
I called with questions about my longstanding Shakeology subscription. Divyakumar jumped in as my live customer service agent. He was quick, answered all my questions, and was very helpful. I am still a happy customer and have been for 17 years.
Hello Stephen,
Thank you for being a valued customer for the past 17 years! We truly appreciate your loyalty, dedication, and continued support throughout the years. We’re happy we were able to answer all of your questions about your Shakeology subscription quickly and efficiently. Thank you for sharing your experience with us. We truly appreciate you taking the time to provide your feedback.
Sincerely,BODi Support
Reviewed Aug. 3, 2026
Rahul was very helpful and resolved my issue quickly. Text help was super useful. The post office had mis-delivered my package and he was able to send out a new one. I'm pleased with your service.
Hello Regina,
We’re thrilled we were able to assist with your replacement order! We understand that unexpected mishaps can happen, and we're glad we could quickly and easily resolve your concern. Thank you for giving us the opportunity to make things right, and we hope you enjoy your replacement product.
Sincerely,BODi Support
Reviewed Aug. 3, 2026
The customer service rep was extremely helpful! A replacement was easy to do with an unexpected damage product. The box was perfectly fine but the bag inside had a tear in it. The rep was helpful, kind and informative.
Hello Mary,
We're pleased to have been able to assist you with a replacement order after your original order arrived damaged. We're delighted that we could make the process quick, smooth, and hassle-free for you. Thank you so much for sharing your experience with us!
Sincerely,BODi Support
Reviewed July 31, 2026
They are not customer service oriented and only provide an AI Chatbot to address issues. There is no way to talk to a real person to address real issues. My experience is all answers from them are AI generated. They are happy to take our money but unwilling to help in any real way. They provide no way to call or contact a live person at their business. I will never refer anyone to use their program. I cannot understand why they cannot issue refunds, especially for a service that has been in place less than 12 hours and they have not provided a service in any way for that money. It just their terms, that's it. They justify keeping money they have not provided a service for just because they want to and are greedy in that way. Extremely predatory in nature.
Hello Stephanie,
Thank you for contacting us. We understand your concerns regarding our contact options and your ability to connect with a live agent.
You can reach our Support Team by visiting BODiSupport.com and selecting either "Sign in to Text with BODi" or "Chat with BODi." The "Sign in to Text with BODi" option will connect you directly with a live agent. If you choose "Chat with BODi," you can ask the AI assistant to connect you with a live agent. During our regular hours of operation, you'll be connected with a representative who will be happy to assist you.
We've also reviewed your recent contact regarding the renewal of your annual BODi subscription. As part of our response, we provided information about our digital membership renewal policy for your reference.
Please note that we send a pre-renewal email approximately 30 days before each scheduled renewal date. This notification provides advance notice of the upcoming renewal and gives you the opportunity to manage or cancel your subscription before the renewal is processed.
We have confirmed that your annual BODi subscription has been canceled. You will continue to have full access to your membership benefits through July 31, 2027, and your subscription will not renew in the future.
As outlined in our Subscription Cancellation and Refund Policy, renewal payments are not eligible for a refund. For this reason, we are unable to issue a reimbursement for your recent renewal charge. Please note that the 31-day Money Back Guarantee applies only to an initial subscription purchase and does not apply to renewal payments.
If you have any additional questions, please don't hesitate to contact us.
Sincerely,BODi Support
Reviewed July 23, 2026
I'm so grateful with BODi, recently I placed an order and forgot to update my new address. It shows that was delivered but I checked my Ring camera and was not delivered. Then I figured out my old address still on there. I called and they were so understanding and replaced my order. I love BODI.
Hi Claudia,
We understand that mistakes can happen, and we're glad we were able to help by arranging a replacement order and ensuring it was sent to the correct address. We appreciate the opportunity to assist and are happy we could help resolve this for you.
Sincerely,BODi Support
Reviewed March 28, 2026
I have been Beachbody customer since 2015, and purchase so many DVDs and digital programs. For the first time this year my subscription expired for various reasons I will not disclose, and to my disappointment I can only see 4-5 programs but the rest I am not able to. I even have DVDs with some of the programs and still not able to see them. I am able to see only couple of those, makes zero sense. When I purchased those programs digitally through Beachbody that I was told were mine to keep even if I wasn’t subscribing anymore and that they would always be accessible through my library. I am missing insanity max30 that I have on dvd, hammer and chisel as well, but I do see 21 day fix. Make it make sense. Apparently this is not true, so I purchased something and I am no longer able to use, so this means I rented it?
Practices like this are simply unacceptable, you should have warned customers that they are purchasing something to see for limited period of time, otherwise we could have just wait to see it for free. Of course conveniently I am not able to see many of my purchases back from 2015 and 2016. You have to resolve this problem with all your customers, it does not make sense for me to see few programs but not all I purchased. I paid for these programs. In one way or another I have to have access to them. There is obviously some kind of glitch or the company is heading into the wrong direction.
Hello Silviya,
After reviewing your account, we can confirm that you've purchased multiple programs through VIP Early Access.
To clarify, VIP Early Access allowed members with an active BODi subscription to access new programs approximately six months before they were added to the BODi Member Library for general users. This option provided early access to the content and required an active subscription at the time of purchase. Once the programs were later added to the Member Library, they remained accessible as part of the library with an active paid subscription.
Our newer Digital Purchases option works differently. Digital Purchases allow you to buy and stream individual programs and add them to your personal BODi library, with or without an active subscription.
An active BODi subscription is required to access BODi programs as all programs are currently in the member library.
If you have any additional questions or concerns, please contact us for assistance.
Sincerely,BODi Support
Reviewed March 13, 2026
If I could give zero stars, I would! If you sign up for the annual subscription to save on the monthly cost, Bodi automatically enrolls you in auto-renewal for the following year. Because the renewal is a full year away, it’s easy to forget about it. When the reminder email eventually comes, it can easily get buried in spam or junk mail—and before you know it, you’re charged for another year and at a much higher price. In my case, I noticed the charge pending and canceled the service the same day the subscription renewed. Despite canceling immediately, they refused to issue a refund. According to their "policy", once the renewal charge processes, refunds are not provided under any circumstances—even if you cancel the very same day.
If you call to speak with a customer service representative, all they will do is remind you of their "policy" and direct you to complete an online form explaining the situation. A day or two later, you receive an automated “no-reply” email quoting their policy and informing you that no refund will be issued, while confirming that you’ll still have access to the service for the next year that you haven't even used yet.
While this may technically comply with their stated policy, it’s not a customer-friendly way to do business. Treating customers this way simply to lock in revenue reflects predatory business practices that prioritize profit over fair and reasonable treatment of customers. Because of this experience, I will not do business with Bodi again. Companies that rely on rigid policies instead of reasonable customer service aren’t companies I want to support. I strongly recommend others think carefully before doing business with a company that follow these type of exploitative practices.
Hello Mark,
Upon reviewing your account, we can confirm that you purchased an annual BODi subscription on February 21, 2025. At the time of enrollment, you agreed to the Terms & Conditions, which include automatic annual renewals unless the subscription is cancelled in advance.
As part of this, a pre-bill notification email was sent on January 20, 2026. Since no cancellation request was received prior to the renewal date, the subscription renewed as scheduled on February 21, 2026.
Once a subscription renews, it becomes active for the new billing period and is not eligible for a refund in accordance with our subscription policy. For digital subscriptions, renewals are based on the billing cycle rather than account usage, meaning the subscription remains active for the full term regardless of use.
We can also confirm that your annual BODi subscription has now been cancelled as of February 21, 2026. You will continue to have access through February 21, 2027, and it will not renew again and no further billings will occur.
Additionally, please note that the 31-day money-back guarantee applies only to the initial purchase and does not apply to renewal charges. You can find more details in our Money-Back Guarantee FAQ here: https://faq.bodi.com/us/en/help?s=259.
Sincerely,BODi Support
Reviewed Feb. 5, 2026
Zero stars if I possible could.. Beware of Unauthorized Charges & No Customer Support. I do not recommend BODi/Beachbody. I cancelled my subscription on February 1, 2024 and have written confirmation of that cancellation. I was not charged at all in 2025, which confirms my account was properly closed. Despite this, BODi charged my card on February 5, 2026... nearly two years after my account was cancelled. When I contacted them, they attempted to classify this charge as a “renewal” and hide behind a no-refund renewal policy. That explanation is false. You cannot renew a subscription that has been cancelled for two years. This was an unauthorized charge, plain and simple.
What makes this worse: There is no customer service phone number. The only option is a chat system that provides scripted responses and no real resolution. You’re effectively trapped in a loop while your money is taken. I have screenshots proving my cancellation, yet getting help has been unnecessarily difficult and time-consuming.
If you sign up, be aware:
Cancellation does not guarantee you won’t be charged later.Getting a human to help you is nearly impossible.
You may have to dispute charges with your bank to get your money back.
This experience has destroyed my trust in this company. There are far better fitness platforms that don’t rely on confusing billing practices and inaccessible support.
Proceed with caution. Absolutely disgraceful.
Hello Christine,
Upon reviewing your account, we have confirmed that on February 01, 2024, your annual BODi subscription was cancelled. On February 05, 2024, you purchased a new annual BODi subscription during a promotional period. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. As with most digital subscriptions, the renewal is not based on usage and will continue to renew automatically unless the subscription is canceled prior to the renewal date.
Your annual subscription was renewed on February 05, 2025, and February 05, 2026. Our system shows that a renewal notice was emailed to the email address on file on January 04, 2025, and January 04, 2026, titled “Your BODi Subscription Renewal is coming up! This included your renewal date, price, and a link to manage your membership.
Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on February 05, 2026, as expected.Your subscription has since been cancelled as of February 05, 2026, and you’ll continue to have full access through February 05, 2027. Your account will not be renewed again.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed Jan. 30, 2026
Don’t waste your money. Customer service is lacking and available programs vary but many require paying more money to get the program plus the specific equipment needed to do each program. If you don’t have a big space too it can be hard to do the ones with minimal/no equipment needed.
Hello Lauren,
Feedback like this helps us constantly improve our customers experiences by knowing what we are doing right and what we can work on. We appreciate you taking the time to send us this helpful response. Don't hesitate to reach out if you have any more questions, comments, or concerns.
Sincerely,BODi Support
Reviewed Jan. 30, 2026
Customer service is terrible, there’s no one to speak to, just chat. They make cancelation and refunds impossible and blame it on you. Their workouts aren’t even anything special-you can find free options on YouTube that are far better.
Hello Brittany,
We have reviewed your account details regarding your concerns.
Below is a recap of your account history.
Our records confirm that a pre-bill notification regarding your upcoming BODi annual renewal was sent on December 29, 2025. This notification included the following information at the beginning of the email:
• Your upcoming renewal date• The amount scheduled to be charged
• A link to manage your subscription
As with most digital subscriptions, the renewal is not based on usage and will continue to renew automatically unless the subscription is canceled prior to the renewal date.We were unable to locate any prior cancellation requests or attempts regarding your subscription.
Your annual BODi subscription was successfully canceled on January 30, 2026. You will continue to have access until January 30, 2027. Your account will not be renewed.For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed Jan. 6, 2026
Terrible customer service and shady billing practices. I had an extremely frustrating experience with Beachbody. I canceled my subscription years ago, yet somehow—two years after my original purchase—my account was reactivated without my consent and I was charged again. I contacted customer service the same day I noticed the charge, and their response was basically that there was nothing they could do. Even worse, they told me that if I paid another $99, they would then refund the $189 charge. That is completely unacceptable and makes no sense. This feels incredibly deceptive and unfair. No company should reactivate a canceled subscription years later and then refuse to fix the issue unless the customer gives them more money. This is garbage customer service and a garbage business practice. Run away from this company.
Hello Alex,
When you purchase a BODi product, you’ll need to agree to the terms and conditions.
For subscriptions, BODi will send you a pre-bill email about 30 days before your next annual renewal.
This email includes:
• Your upcoming renewal date• The amount that will be charged
• A link to manage your subscription
This way, you have plenty of time to review or make any changes before your renewal. On January 01, 2024, you purchased a BODi subscription during our BOGO promotion. Our records show that the prebill email was sent to your email address on file on November 30, 2025. Your annual BODi subscription was renewed on January 01, 2026, and was cancelled on January 01, 2026. You will continue to have access until January 01, 2027. Your subscription will not be renewed.
For more information about our policy, please check out our Money Back Guarantee FAQ 259.
Sincerely,BODi Support
Reviewed Jan. 3, 2026
Do not do it. We were Beachbody members 3 years ago. Today, I find a charge on my bank account for $190 from them. This account was cancelled and my card deleted. I was told that they keep your card info even after you remove it. Now, we have to jump through hoops to get our money back. Filed a claim with my bank and going to inquire through my lawyer what steps are next. Absolute Scam.
Hello Kevin,
Unfortunately, we weren’t provided with your details, so we’re unable to review your account further at this time.
Please contact us for additional assistance at BODi.com.
Sincerely,BODi Support
Reviewed Dec. 24, 2025
My husband purchased this as a gift to me. Long story short: I didn’t know about the auto-renewal, his account had $0 in it on the day it was to be charged for the auto-renewal. They continued to attempt to charge his account for 15 days unbeknownst to us.15 days of trying to charge! So unethical. Interesting that the renewal email is sent to promotions, but since I’ve been trying to fight for his money back charge went through in day 15, the emails come right to my inbox. Also interesting that they have a “special offer” for $99. So just give them $99 and they might give me $181 back. Why would I spend more money that we don’t have in order to maybe get some back. I literally didn’t eat dinner tonight because we are so strapped for cash with this unexpected expense. :(
Hello Angela,
We have followed up with you via your email address on file with additional details regarding your concerns.
Please contact us if you have any further questions.
Sincerely,BODi Support
Reviewed Dec. 23, 2025
Worst customer service ever. They'll charge for services you don't want and refuse refunds. Run as fast as you can away from these scammers. The workouts are lame, the Shakeology is gross and total rip off.
Hello Joseph,
When you purchase a BODi product, you’ll need to agree to the terms and conditions.
For subscriptions, BODi will send you a pre-bill email about 30 days before your next annual renewal.
This email includes:
• Your upcoming renewal date• The amount that will be charged
• A link to manage your subscription
This way, you have plenty of time to review or make any changes before your renewal. Our records show that the prebill email was sent to your email address on file on November 19, 2025. Your annual BODi subscription was renewed on December 21, 2025, and was cancelled on December 21, 2025. You will continue to have access until December 21, 2026. Your subscription will not be renewed.
For more information about our policy, please check out our Money Back Guarantee FAQ 259.
Sincerely,BODi Support
Reviewed Dec. 17, 2025
HORRIBLE customer service! They refuse to refund subscription renewals despite catastrophic accident! I can't walk and wanted a refund on my renewal date and they refuse to even give me the time of day or hear my story. All a form. Customer Service couldn't help. Despite having decent programs, I will NEVER use their service again.
Hello Rebecca,
We’re truly sorry to hear about your recent accident and wish you a smooth and speedy recovery.
Upon reviewing our systems, we see that the annual BODi prebill email was sent to your email address on file on November 03, 2025. Your annual BODi subscription renewed on December 15, 2025. Your annual BODi subscription was cancelled on December 17, 2025. You will continue to have access until December 15, 2026. Your subscription will not be renewed.
Please note that for digital memberships, our 30-day money-back guarantee applies only to the initial purchase. Renewal charges are not eligible for a refund.
For additional details, you can review our Money-Back Guarantee policy here: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
If you have any further questions or concerns, please contact us for assistance.
Sincerely,BODi Support
Reviewed Nov. 26, 2025
Worst customer service EVER!! Can't talk to a live person, canceled my order then told me equipment was shipped when shows only a label created, after they canceled my order and won't refund shipping though the company has not currently incurred charges. I've been using BODi for 10 years, I'll be looking for a new platform like many others. It's too bad this company has gone so far downhill from where they started.
Reviewed Nov. 12, 2025
Signed up for the 1 month free trial and went to cancel and they still charged my bank account. Then said I was past the 30 days to cancel. Which was not true. Have it all documented. Long story short disputing with my bank. They really went to crap. They are a scam now. And can't get a hold of anyone but by through email and they just blow you off. Beware they are a scam. Used to be legit back in the day. They've literally fired all their coaches. Don't get scammed like they tried to do to me. The 30 day trial isn't free and then they tell you when you try to cancel that doesn't apply to that and then charge you 149 for the year whether you cancel or not then tells you that they can't stop the payment from processing.
Hi Kevin,
After reviewing your account, we confirmed that on October 6, 2025, you signed up for a 30-day free trial of an annual BODi subscription. When you enrolled, you agreed to the Terms & Conditions, which include automatic annual renewals unless the subscription is canceled.
Since we did not receive a cancellation request before the trial ended, your subscription automatically renewed on November 6, 2025, as expected. The trial period ended on November 5, 2025 (as October has 31 days).
Your subscription has since been cancelled as of November 10, 2025, and you’ll continue to have full access through November 06, 2026. Your account will not be renewed again.
For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.
For additional information on our money back guarantee policy, please visit: FAQ 259.
Sincerely,BODi Support
Reviewed Oct. 20, 2025
BODi (Beachbody) charged my credit card on 10/17/25 without notice, then made cancellation impossible. I cancelled on 10/20, yet there’s no refund, no confirmation, and no working customer-service contact. Every phone number is dead, chat doesn’t load, and their site loops endlessly to nowhere. This feels like an intentional dark-pattern trap to block cancellations and retain unauthorized charges. Totally unethical and likely violates FTC rules on negative-option billing. I’m filing disputes and urge others to avoid this company until they restore real customer service and transparent renewal policies.
Hello Sandy,
We’ve reviewed your account and confirmed that your annual BODi subscription renewed on October 17, 2025. A pre-renewal email was sent to the email address on file on September 15, 2025, with the subject line: “Your BODi subscription will renew soon.”
Since there was no cancellation request on file prior to the renewal date, your subscription renewed as expected.
We understand you may have experienced issues accessing our chat support, and we sincerely apologize for any inconvenience. Your feedback is truly appreciated and will be shared with the appropriate team.
Your subscription has since been cancelled as of October 20, 2025, and you will continue to have access to BODi through October 17, 2026.
Currently, our available support channels are SMS text and chat. Please note that phone support is no longer available.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed Oct. 14, 2025
Horrible now. They added on a $250 subscription to an order for 1 small item.. without my knowledge until I saw it on my bank account. When I attempted to contact them about it they had no phone #, did not listen, not helpful, only online chat, refused to reimburse me. I had to cancel my card and report fraud. They have glitches in their system. Clearly that adds things on to people's orders without any authorization to do so.
Hello Kimberly,
Thank you for reaching out. We’ve completed a thorough review of your account and contact history, and here’s what we found:
On September 1, 2025, you purchased the Energize Strawberry Lemon package, which included an option to start a 30-day free trial of an annual BODi subscription. During checkout, you were presented with two choices:
“Accept and Start my Free 30-days”“No thanks”
It appears that you selected the free trial option. You can confirm this by reviewing your order confirmation email sent on the same day.
Since we didn’t receive a cancellation request before the trial ended, your subscription was automatically renewed on October 2, 2025, as outlined in the offer terms. You later canceled the subscription on October 11, 2025, and you’ll continue to have access to BODi until October 2, 2026.
Please note that our 31-day money-back guarantee applies only to the initial order date. Subscription renewals are not eligible for a refund. You can find more details about our refund policy here:https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
We hope this clears things up, and we’re here if you have any other questions.
Sincerely,BODi Support
Reviewed Sept. 23, 2025
Beachbody has very unreliable costumer service. You will not be able to speak to someone directly if there is an issue. I made a digital purchase but I realized after the purchase I had entered my email incorrectly. I have been searching the site for a customer service number and it is not to be found. The virtual assistant is not helpful either. When I provide the order number, it redirects me to the order page but the order is not listed there. There is a link that tells you to go to bodisupport.com, but when you click on it, it says "Sorry, the page you are looking for doesn't exist or has been moved." Now I have no way of getting the product I purchased or my money back.
Hello Urszula,
We have attempted to reach you for additional assistance.
Please don’t hesitate to contact us using the information provided.
Sincerely,BODi
Reviewed Sept. 3, 2025
Their auto-renewal is super sketchy. They don't send a reminder and even if you try to cancel day of, they won't refund you. They don't even have a customer service phone number. All I could do want chat with a bot and submit a form, which was a waste of time.
Reviewed Aug. 26, 2025
Please save yourself the stress and money loss and do not use this shady company! I purchased a discounted ($39) subscription in August 2024. On August 23, 2025, it was automatically renewed ($193) with no notice. That was a Saturday. On Monday morning, I contacted to cancel. This is the response I received, “The 31-day Money Back Guarantee (MBG) starts on the initial purchase date(08/23/2024) for digital memberships. Renewals are not eligible for refunds.” So I would’ve had to have canceled by September 2024 in order for it to not have auto renewed?! That literally makes no sense!! BODi, formerly known as Beachbody is a company to run from - unless you like to have your money stolen.
Hello Crystal,
Upon reviewing your account, we have confirmed that on August 23, 2024, you purchased an annual BODi subscription at a significantly discounted rate for your initial term. You were provided the following information during checkout and on your order confirmation email, “After 12 months, you'll automatically continue your BODi Membership for $179 (+ applicable taxes), billed every 12 months in advance to the credit card you provide today, until you cancel.” At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage.
Our system shows that a renewal notice was emailed to you on July 22, 2025, titled “It’s time to keep Loving Your BODi: Renewal coming up”. This included your renewal date, price, and a link to manage your membership. Our records show the email was opened viewed twice on August 23, 2025, the same day as your renewal.
Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on August 23, 2025, as expected.
Please note, your original subscription included a 31-day money back guarantee. Which means you had 31-days after purchase to request a cancellation and refund.
Furthermore, BODi renewals are nonrefundable. Please note that you could have cancelled your subscription at any time prior to renewal via online or by contacting customer support.
Your subscription has since been cancelled as of August 25, 2025, and you’ll continue to have full access through August 23, 2026. Your account will not be renewed again.
For additional information on our money back guarantee policy, please visit: FAQ 259.
Sincerely,BODi Support
Reviewed Aug. 5, 2025
Recently visited the website which in the past was great, now morbidly disappointing. Apart from my account being deleted the new layout and overall functionality of the website is leaves a lot to be desired. I don't see the care and coach support that was available before. Website is forcing me to pay for a new program. Solely seemingly for profit and ran now like a corporation. Forcing individuals to pay to even have a chance of winning 10k, a gimmick all to disappointing and cliché. Today I hopped to rejoin in my P90 program with the goal of 100% winning that 10k. I was 455lbs doc said 433lbs today too. I'm already on my way regardless but the support from the coach Was more than great, GOD BLESS her.
Hi Joseph!
Thanks so much for reaching out, and first off, huge congrats on the progress you’ve already made! That’s amazing, and we’re cheering you on every step of the way.We’re sorry to hear the new look of BODi.com caught you off guard. Some things have changed, including the transition of the network business to a single level affiliate model, which officially happened last year. But don’t worry, you still have options!
You can sign up for a BODi subscription to access our full library of programs or start by purchasing a single digital program without a subscription, super flexible, depending on what works best for you. We recommend joining the new BODi Experience Community! You can earn points by completing challenges and even referring to friends. Learn more here FAQ 10004.
Yes, an active subscription is required to enter. It runs from October 1, 2024 through August 31, 2025. It's ending soon, but you can find all the details here FAQ 10425.Another fun fact is that sharing your story just got easier, no long forms, no before/after pics, and no competition. Just share your journey on Instagram by tagging @BODiStories and using #ShareOK to give us permission to repost. That’s it! We’re picking inspiring stories to feature and giving away free shirts every day as a thank you.
More on how to join in: FAQ 10292
We’re so glad to hear you’re getting back into your routine. Keep pushing forward, you’ve got this, and we’re here to support you!
Sincerely,BODi Support
Reviewed Aug. 5, 2025
To bodi.com. I try to call few number to ask help to refund my membership it just take out for today. I immediately call or contract you guys. The 225.75 $ that help for My family for grocery bill but soon I call those numbers. Just ring one and automaticity not available. I found 3 number. I also contacted my bank. Maybe they can help me the right number but still no. Please refund me even just few months.
T
Hello Yvette,
We understand that you have questions regarding your account. Please note, we do not have a phone support option available. However, we do have SMS text and chat support available. You may view these contact options by visiting bodisupport.com for additional assistance.
Sincerely,BODi
Reviewed July 21, 2025
I have been a Beach Body customer for over 25 years. My BODi on Demand stopped working, I tried to reset my password and no email sent. And it is impossible to talk to a human. They do not provide a phone number and the chat is worthless. I would like to cancel my account due to the poor customer service!!!
Hello Erik,
We are truly sorry you were having difficulty accessing programs.Upon reviewing your account, we see that your annual BODi subscription is still active.
Please reach out to us if you are still in need of assistance with accessing programs.
Sincerely,BODi Support
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