BODi Reviews
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About BODi
BODi offers science-backed supplements, nutrition solutions, digital fitness and weight management programs designed to help support a healthy lifestyle. Members have access to daily wellness and performance supplements, workout programs, meal planning tools and expert nutrition guidance. The company offers programs for a variety of fitness levels that can be streamed at home or on the go.
Visit www.bodi.com- Fitness and nutrition guidance
- Accessible through web and mobile devices
- Wide variety of programs
- Costly program upgrades
- No phone or email support (chat and text only)
BODi Reviews
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- 4,948,184 reviews on ConsumerAffairs are verified.
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- 4,948,184 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 4, 2025
Don't ever use this company. I am warning you. They will automatically take funds for a renewal you never consented to or were notified about. This is a scam artist company and their day is coming. They don't have a number you can call and won't issue refunds.
Hello Kelly,
Upon reviewing your account, we have confirmed that you purchased an annual BODi subscription on May 07, 2024. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription.
Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.
BODi sends a prebill email approximately 30-days prior to the next scheduled renewal.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Your annual BODi subscription renewed on May 07, 2025. Your annual BODi membership was cancelled on May 08, 2025.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.Please view our Money Back Guarantee FAQ for additional details: https://faq.bodi.com/us/en/answer?Id=259.
Sincerely,BODi
Reviewed May 13, 2025
Wow BeachBody, about 300 five star reviews compared to 180 one star and most of the one star are about your subscription policies, maybe it's time to admit that the contract your lawyers drew up doesn't serve anyone but you. Add me to the pile of people who heaven forbid were a few days late cancelling and now they refuse to process a refund. Also don't bother posting your usual rebuttal to my comment, it just drives home how uninterested in customer service and satisfaction you are. By the way the website and app are glitchy and the service freezes but you likely have some stupid policy to blame the customer for that too.
Reviewed March 20, 2025
WARNING! I used to have a subscription with Les Mills for years but decided to switch to Beachbody. I purchased two programs from Beachbody, and they automatically added a 30-day free trial for full access to their website to my basket. Unfortunately, I forgot to cancel the free trial since I was never interested in it until I received a bill from them. I find this very unfair, as the free trial was automatically added to my basket without my consent.
I contacted their support team, and all they said was that they couldn't make an exception because this was part of their terms and conditions. I am very disappointed with my switch to Beachbody; they do not seem to care about their customers. After I finish with this unwanted full access, I will be going back to Les Mills.
Reviewed March 5, 2025
Beachbody has become a scam company. Once the most respected company when it came to providing fitness programs for people to work from home. Now, they have this terrible business model where if you are late by even minutes in cancelling an auto-renewed subscription, they refuse to refund you. They will state they sent out a notice of auto-renewal, but of course that doesn't mean anything. Emails can get missed or access can be lost, etc. etc. etc. A servicemember goes out onto a training exercise where they have no access to their personal email and go without that access for weeks, in turn missing this so-called "notification" email because of it? Too bad. "Not our problem", they will say.
And of course, you can't actually talk to a real person on the phone anymore. They know people will miss these emails, and that is what they are counting on. They know people will be unaware of the auto-renew window and will do pretty much nothing (except sending a single email that can be easily missed) to ensure customer knowledge of the pending charge. This company now engages in shady practices meant to pull the most amount of money they can from their customers - taking willing advantage of the fact that humans nowadays have so many things going on in their lives that they easily forget small details - and in turn pad their bottom line.
Hello,
Upon reviewing your account, we have confirmed that on March 02, 2024, you purchased an annual BODi membership at a promotional pricing. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 29, 2025.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Your annual BODi membership renewed on March 02, 2025. Your annual BODi membership was cancelled on March 04, 2025.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed Feb. 19, 2025
Customer service is horrible, poor fitness program and expensive. Do not waste your money, you can get better program free on Youtube. Also they renew your membership without inform you, so whenever you have the charge is impossible to cancel or get a refund.
Hello Julio,
We were unable to locate an account with the information you have provided to review your concerns further.
BODi sends a prebill email approximately 30-days prior to the next scheduled renewal. The subject is titled, “Reminder, Your BODi Subscription is Renewing Soon”.This notification advised of the next renewal date and renewal price with a link to manage your membership.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed Feb. 7, 2025
While their training videos were helpful at first it has been very hard to cancel the membership. I cancelled my membership over 3 years ago and I just got charged again for annual fee without asking for it. So 3 years and they keep trying to renew my membership that I don't want. They said they emailed me saying they'd renew my membership unless I cancelled again. That is stupid and dishonest. So don't join unless you want hassles and want to lose money long term!
Hello Mark,
Upon reviewing your account, we have confirmed that on March 24, 2022, you cancelled your monthly BODi subscription. However, your annual Beachbody On Demand membership remained active. During your enrollment, you were required to agree to the terms & conditions that outlined this subscription will automatically renew until cancelled.
As of March 2023, Beachbody On Demand is now BODi.Our records show the BODi upgrade notification was sent to your email address on file on December 24, 2023. Our systems show the email was opened/viewed on December 24, 2023.
Please check your spam and inbox for the e-mail notification with “Subject: Upgrading your membership – important changes with 35 days of free access!”
This notification advised of the new BODi pricing of $179 (plus applicable taxes) and a link to manage your memberships and subscriptions.
Your 2024 annual BODi membership renewed on January 28, 2024, at the new pricing.
Our records show that an annual BODi prebill email for the 2025 annual BODi renewal was sent to your email address on file on December 27, 2024. Our records show the email was opened/viewed on December 27, 2024. At the time you had the ability to manage your membership or subscriptions prior to the next scheduled renewal.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Your annual BODi membership renewed on January 28, 2025. Your annual BODi membership was cancelled on February 06, 2025. You will continue to have access until January 28, 2026.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed Jan. 18, 2025
I was under the impression I had purchased access to Beach Body for a six month promotional. I did the workouts for six months, and then was done. Three years later, I realized they were sneakily still charging me $200 a year. They have NO customer service number. I found a text message support line, and as soon as they found out I was trying to get a refund from them, they unilateral ended the conversation. I found this to be exceptionally dishonest. Even though the most recent charge was days old, they wouldn't even have a conversation about a refund. I have never received emails warning about impending charges. I understand that companies need to make a profit, but Beach Body seems to have really focused in on profit at the expense of their customers.
In reading other reviews, I see other customers have suffered the same fate. Beach Body will leave counter reviews stating some nonsense about how they actually do reach out to customers to warn them of impending bills, which I believe is a complete lie. If that is the case, why do SO MANY customers state this is not the case?
Hello Spencer,
We were unable to locate an account to review your details further.
During your enrollment, you were required to agree to the terms & conditions that outlined your subscription will automatically renew until cancelled. Like all subscriptions, BODi will renew regardless of usage until you cancel.
BODi sends a prebill email approximately 30-days prior to the next scheduled renewal to the email address on file. This notification advised of the next renewal date and renewal price with a link to manage your membership.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi Support
Reviewed Jan. 13, 2025
Very poor customer service. I tried canceling a charge to my account and they keep giving me the same reply and transferring me to other agents and still haven't got anywhere. I had to call my bank to dispute the charges, in which I haven't had this app for 2 years...
Hello Michael,
After conducting a thorough review of your account details and customer service contacts, we were unable to locate any active memberships or subscriptions on your account. If you think that your bank card has been compromised, we strongly encourage you to reach out to your financial institution to report this matter immediately. You may also want to review your account activity and report any unauthorized transactions to your financial institution. Generally, they're able to take the appropriate action to protect your account. If your bank determines that the charges on your account are suspicious and within their policy, they generally have processes to help support you.
Sincerely,BODi
Reviewed Nov. 10, 2024
Beachbody renews your subscription automatically annually and will claim to have sent you a reminder email along with claiming you read the email but in reality they do not send this reminder, and refuse to send proof of the notification and read receipt. If you try to cancel as a result of this surprise renewal, they refuse to refund your money and will use their auto renewal policy as their defense, even if it's the same day of the renewal. The only way of knowing of the renewal will be your credit card statement. NYS Law Chapter 20 Article 29-BB states a business shall notify a consumer of auto annual renewals 15-45 days of the renewal date and Beachbody does not do this. Look up this law in your state and be sure you don't leave your credit card with this company. There are hundreds of this complaint on this site and the Better Business Bureau website. Hopefully this will catch up with them one day.
Hi Diane,
We have confirmed that the annual BODi prebill email was sent to the email address on file on August 13, 2024. Our records show that the annual BODi prebill email was opened/viewed on August 13, 2024, prior to the next scheduled renewal. The subject is titled, “Your next year of results with BODi”. Your annual BODi membership renewed on September 14, 2024, and was cancelled on September 14, 2024.
Your paid subscription is active until September 14, 2025.
Sincerely,
BODi Support
Reviewed Oct. 18, 2024
Stay far far away. These people will overcharge you and refuse refund even after cancellation. Their products are terrible and all you are paying for is someone to tell you to do the same exercises you can look up and do on your own. Don’t waste your money!!
Hello Karen,
During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription.
Our records show that the annual BODi prebill was sent to your email address on file on September 11, 2024. This notification advised of the next renewal date and renewal price with a link to manage your membership.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
Your annual BODi membership renewed on October 13, 2024, and was cancelled on October 17, 2024. You will continue to have access until October 13, 2025.
Sincerely,BODi Support
Reviewed Sept. 27, 2024
I had the same problem with the auto-renew. I could swear I canceled my BODi subscription but they say I didn't. Tried to get money back less than 10 days into it. They refuse. Beachbody: instead of your lame canned response to everyone on here, how about reviewing and changing your unethical, poor business policy? Actually show you care about your customers, who are not robots and keep track of every "box checked" in every online payment. You lost another lifelong customer.
Reviewed Sept. 25, 2024
My account was set to auto renew on September 16, 2024. On September 16, the very day it was set to auto renew. I went on the website and also called to cancel the auto renew. They would not allow me to cancel and insisted on charging me $178 because I was three hours late from the cut off. I’m unemployed and have no money. These people are crooks.
Reviewed Sept. 20, 2024
I went online to manage my BODi-On-Demand and cancel services. For some reason it did not get cancelled. When I got my bank statement and noticed it had been renewed automatically I called them. They said it has a 30 day refund policy. It was 2 days past. Only because I didn’t know it was renewed till I received my statement. I appealed the decision. After the appeal they still refused to give me a refund. I cannot and will not support this company anymore and if you have your cc on file with them I would remove it immediately.
Hello Pat,
Upon reviewing your account, we have confirmed on September 08, 2024, you cancelled your Preferred Customer membership. During the “Preferred Customer” membership cancellation flow, you are presented with the option to keep certain subscriptions or cancel. Your Preferred Customer membership cancellation shows that you requested to keep the annual BODi membership active. This information can be confirmed on your Preferred Customer cancellation e-mail.
Your annual BODi membership renewed on September 17, 2024. Our systems show the annual BODi prebill email was sent on August 16, 2024. The email was opened/viewed on August 16, 2024, and September 19, 2024.Your annual BODi membership was cancelled on September 19, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed Sept. 15, 2024
Terrible customer service and overall should not be renewing people's membership the way they are. It’s a clear problem, hints the over rating of 1 star for this company, I am surprised there isn’t a lawsuit against these people. I thought about renewing but not after their terrible customer service and unethical renewal policy.
Hello James,
Upon reviewing your account, we have confirmed that you submitted a form requesting an exception. A response was provided to you on September 02, 2024.
Our systems show the annual BODi prebill email was sent on July 01, 2024. Our records show that the email was opened/viewed on July 01, 2024, and July 23, 2024. At the time you had the ability to manage your memberships and subscriptions prior to the next scheduled renewal.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed Aug. 15, 2024
I had a subscription to BODi for a couple of years, bought Shakeology, and several other products. I recently canceled my subscription way before my yearly renewal. They renewed my subscription anyways. I contacted customer service who told me I had to fill out a request for my money to be refunded. I did that and the results came in. Support reminded me of the boxes I checked, refused to refund me, and then said not to contact customer service because they couldn’t help me. They deducted $195 from my account and was very rude about it. Very poor customer service. They advertise that you can cancel anytime but that cancellation is not always full proof.
Hello Rachel,
Upon reviewing your account, we have confirmed that on August 15, 2023, you purchased a Total Solution Pack. Your package included a monthly Shakeology subscription and an annual BODi membership.On February 28, 2024, you cancelled the monthly Shakeology subscription online via self-service.
Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.For additional information on our MBG policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed Aug. 15, 2024
I should have read these reviews. I would never had signed up for this product. Today 8.15. I noticed my debit card was charged $179. My membership would have expired today 8.15 I haven't used my membership for over 1 year. Between my bad knee and my Mom's death I was not in the mental frame of mind to use the product.
I called customer service 8.15, I was trying to explain to the rep I wanted a refund for my cancellation. She was talking over me, I could barely speak. I told her I didn't appreciate the way she was talking over me. I asked to speak to a Supervisor and she told me she was part of the escalation team and I could not speak to anyone else. She told me to fill out the form online explaining reading for cancellation which I did. Later today I received a response stating I was not entitled to a refund. Email stated they sent me an cancellation email in July. Check my email and I never received the email she was referring to. This is such a shady company. I will NEVER refer this company to anyone!!
Hello Jackie,
BODi sends a prebill email approximately 30-days prior to the next scheduled renewal date to the email address on file. This notification advised of the next renewal date and renewal price with a link to manage your membership.Because your subscription was not cancelled prior to the next renewal, it auto renewed per the Terms and Conditions that you opted into at enrollment.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.
For additional information on our MBG policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed Aug. 12, 2024
I have been a Beachbody (BODI) member for several years. In November of 2023, I cancelled my subscription. The agent that I spoke to at the time said that my access would be deleted immediately, but there would be no refund and I would have to pay for the remainder of my subscription, which didn't end until August 2024. He then said he could re-instate my account, but would remove me from auto-renewal. It's now August of 2024, and surprise, surprise, BODI auto-renewed my account. I never received an email stating that this would happen.
I've read enough reviews to see that this is not a standard auto-renewal letter sent from BODI. I never received the letter and I never read it, though BODI's bots will respond saying that you did. I called an agent a few days ago to tell them of the situation and she told me to fill out an exception form and that she had notes in my account from my previous cancellation and it would be no problem to get my refund. To no one's surprise, BODI rejected my exemption. Their business practices are unethical and illegal. In addition, you are unable to delete your account and unlink your credit card information, which is how they continue to auto-renew your account. I will be pursuing legal action and I encourage others to do the same.
Hello Stephanie,
Upon reviewing your call interaction placed on November 25, 2023, the representative read the reinstatement disclaimer, which advised that your membership would renew if you do not cancel.
Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on July 05, 2024. Our records show the email was opened/viewed on July 05, 2024.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.
For additional information on our MBG policy, please visit:https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed Aug. 3, 2024
I signed up for Beachbody in 2019 during pandemic. I canceled my subscription or so I thought on November 2020 and received confirmation of my cancellation but yet still get charged yearly the 200 dollars to use the videos which I have not used since 2020. To get a refund, you have to petition for it. The shakes are good, but not worth the high price.
Hello Norma,
Upon reviewing your account, we have confirmed that in November of 2020, you cancelled your Shakeology subscription, Partner account and Nutrition Plus free trial. During our comprehensive review we investigated your interactions with our Website, Phone contacts, Chats, and SMS Text. These are all of the methods that can be used to cancel your BODi subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.
For additional information on our MBG policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed Aug. 2, 2024
It's like another course-selling company; they get your money, and that's it, no cancellation, no refund, and no update. Sadly, my card was on auto pay and somehow I noticed it one day later, and I am done for for the entire year.
Hello Curtis,
Upon reviewing your account, we have confirmed that on August 01, 2023, you purchased an annual BODi membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on June 30, 2024.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Your annual BODi membership renewed on August 01, 2024. Your annual BODi membership was cancelled on August 02, 2024. You will continue to have access until August 01, 2025.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed July 29, 2024
I feel duped by the auto renewal practices of this company. I ALWAYS turn off auto-renew so was shocked to see a charge to my credit card. I'm not saying that I did turn it off, all I'm saying is that I typically make it a practice to turn them off, so not sure what happened there. Anyway, I cancelled immediately and searched for an email that would have alerted me to the upcoming payment. The email I found was super sneaky and not oblivious at all! Unless you read the whole email - which is unlikely because they send so many emails, you wouldn't know it's an alert.
I contacted the company and asked for my money back as I will not be using the service at all. I was told to send an email to support asking for a policy exception and explaining why I felt they should refund it. I did this and got a response back that said they would not refund my money and then referenced the auto renewal email that I reference above. In my opinion these are sneaky tactics and they should be ashamed of their business practices. For a platform that is supposed to help people become better versions of themselves, they should have better more ethical business practices themselves. Shame on them.
Hello Erin,
BODi sends a prebill email approximately 30-days prior to the next scheduled renewal to the email address on file.Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Upon reviewing your account, we have confirmed that the annual BODi prebill was sent to your email address on file on June 03, 2024. Our records show that the email was opened viewed on June 03, 2024, June 09, 2024, June 13, 2024, and June 30, 2024, prior to the next scheduled renewal. Your annual BODi membership renewed on July 05, 2024, and cancelled on July 29, 2024. You will continue to have access until July 05, 2025.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.
For additional information on our generous MBG policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed July 23, 2024
I have used the BODi platform for about 2 years, on and off. I was not planning to renew my subscription for another year as I found a fitness platform that I prefer over this one. However, I just noticed my credit card was charged for another year for $179. I missed the auto-subscription by two days. When I called customer service, they told me that they could not do anything. So, I filled out a complaint. That, too, resulted in a “no refund” response. They did send an email reminder in June, but it looked just like all of the other emails they send (so many per week) that I didn’t pay attention to it. If they really wanted their customers to make a choice in choosing a program that they are “100% satisfied with” they would send out a clear reminder, not one that purposefully gets hidden by the rest of the spam they send.
I’m incredibly disappointed in the lack of care for their customers. If you are thinking of purchasing this platform, I would go in a direction. It is your typical multi-level marketing scheme…. A coach recruits you, they then try to recruit you to be a coach so they make more money. I’m disappointed in myself that I ever signed on. Do not make the same mistake!
Hello Kristen,
Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription.Our records show the annual BODi prebill email was sent to your email address on file on June 19, 2024, and it was opened/viewed the same date.
Membership renewals are not eligible for a money-back guarantee.For additional information on our generous MBG policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Your annual BODi membership has been cancelled and no additional charges will be processed. You will continue to have access until July 21, 2025.
Sincerely,BODi
Reviewed July 19, 2024
This company will automatically renew your subscription with no warning. I tried to cancel and they cancelled but refused to refund the $179 fee. I had been a member since 2019, had not used since Feb 2023 and they can clearly see this. The auto renew is in the fine print of the contract. Convenient. No repeat emails about renewals. AVOID THIS COMPANY. Horrible customer service.
Hello Karen,
BODi sends a prebill email approximately 30-days prior to the next scheduled renewal to the email address on file.Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Upon reviewing your account, we have confirmed that the annual BODi prebill was sent to your email address on file on June 12, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.
For additional information on our generous MBG policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed July 9, 2024
I have had the same experience with the autorenewal. I am curious how much of their income is from subscribers that were unaware of the increase in price and the autorenewal. They believe that sending an email justifies them taking your money for a product you do not wish to use. The company does not care about you. They care about their bottom line. I will never work with this company again.
Hello Melanie,
BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal. The prebill allows our customers to manage their memberships or subscription ahead of time.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed July 3, 2024
If I could I would rate this company a zero but this was not an option. Beachbody has a very unethical business practice. They automatically sign you up for auto renewal. After being a paying customer for 2 years. I saw that my credit card was charged for a 3rd year of service and I immediately cancelled. They did not refund my money and they canceled my service from the program, so Beachbody stole $188.85 from me. As far as the program is concerned. After 2 years of use. I did not see results. I started a free program from YouTube and lost 45lbs in 4 months. Please save your money and don’t not do business with these thieves.
Hello Lucas,
Upon reviewing your account, we have confirmed that on May 25, 2022, you purchased an annual Beachbody On Demand membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. You may also find the terms agreed to on your order confirmation email, which explains that your Beachbody On Demand membership will renew annually until cancelled.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
Your annual BODi membership renewed on May 25, 2024.Your annual BODi membership was cancelled on May 29, 2024.
You will continue to have access until May 25, 2025.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed June 28, 2024
Automatic Renewal. They automatically renew you and WILL NOT cancel this renewal. They send out an email that doesn't even represent that it is a renewal notice and spam additional emails. Initial yearly plan was 99.00 and this year they auto renewed for 242.00 and refuse to reimburse because DIGITAL payment does not allow for 30 days money back. This is their reponse "We didn't receive any requests to cancel the BODi Annual Membership until 06/28/2024 via phone support or self-service. Hence, you had been charged $215.00 + tax on 06/21/2024.."
Hello Lisette,
Our records show that the annual BODi prebill email was sent to your email address on file on May 20, 2024. The email was opened/viewed on the same date. At the time you had the ability to manage your memberships and subscriptions.Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.
For additional information on our generous MBG policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed June 17, 2024
Terrible cancelation policy. You won’t get a refund even if you cancel on the day it’s set to renew. They automatically sign you up for auto renewal and don’t send any email reminders when your plan is set to renew. If you do purchase. Change this setting so you don’t get charged. They will not refund you.
Hello Mannette,
During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription.
BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal.Our system shows that we sent you an email about the "Pre-Bill" notification on May 05, 2024, and it was opened/ viewed on the same date.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed June 12, 2024
This company is very hard to contact. They proceed with automatic renewal and every year they increase the price. I signed up for 120$ a year and now it's 247$. What a difference and without being notified. On website its says you can cancel within 30 days but when I tried they told me only on first time you sign up. Now they took the money from my card but my subscription is canceled on top of that. I contacted my coach assigned to me and she never answered me. Very disappointed with this company.
Hello Virginie,
As of March 2023, Beachbody On Demand is now BODi.Regarding notifications, we sent you an email to the email address that you entered at enrollment 35-days prior to renewal.
The e-mail notification was sent on April 30, 2023, and the subject is:“Upgrading your membership – important changes.”
Within the email notification it outlined pricing, renewal, and account migration to BODi.This notification advised of the next renewal date and renewal price with a link to manage your membership.
We can confirm this notification was opened/viewed on April 30, 2023, and May 02, 2023.Your annual BODi membership renewed on June 4, 2023.
On May 03, 2024, our systems show that the prebill email notification was sent to your email address on file. We have confirmed the email was opened/viewed three times.
Your annual BODi membership renewed on June 04, 2024. Your annual BODi membership was cancelled on June 12, 2024. You will continue to have access until June 04, 2025.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed June 5, 2024
Beachbody will be a recurring charge and they are nearly impossible to cancel. DO NOT go with this company. When I tried to cancel they wouldn't cancel for ONE YEAR. They will increase their fees on that reoccurring charge and your credit card will not let you dispute it.
Hello Heather,
Our customers can cancel their memberships and subscriptions online via self-service.You may view the following FAQ for additional information: https://faq.beachbody.com/app/answers/detail/a_id/4070/catid/0/TLP/0.
Our records show that the annual BODi prebill notification was sent to your email address on file on May 02, 2024. At the time you had the ability to manage your memberships and subscriptions prior to the next scheduled renewal.
Your annual BODi membership renewed on June 03, 2024. Your annual BODi membership was cancelled on the same date. You will continue to have access until June 03, 2025.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed June 1, 2024
Be extremely cautious when joining this company, cancelation is next to impossible without having to pay extra. Cancelation is not transparent and although you go through the whole process they continue to apply a fee to your credit card. I canceled my membership in April and was deducted a May payment of 20.38. When I called customer service they said, "You forgot to also cancel a coaching fee," I said, "Well all services were canceled and I unsubscribed?" I spoke with a rep and they concur so why wasn’t I advised of this coaching fee upon cancellation? They said, "Ma'am just pay the fee and I’ll help you reactive your account so you can cancel it again."
I said, "I’m not paying for another month because you were not transparent with me." She told me I have no voice in the matter nor a choice??? That they will continue to deduct from my credit card monthly and if I don’t pay for the extra month they will not approve a cancelation. Can you imagine the money they are scamming from people that cancel. You probably wouldn’t even notice this coming off your card each month after cancelation. This is a total scam.
Hello Zerena,
We are truly sorry for your experience.We have reached out to you via the email address on your account with cancellation instructions for your account.
Sincerely,BODi Support
Reviewed May 31, 2024
Do not subscribe to Beachbody or any of their services/products. This company is a scam. A subscription renewal was charged for $179 to my spouse’s card for an account that hasn’t been used in 4 years, tried to cancel the same day it charged (within hours of the charge hitting my account) was told no, it’s not possible to do so. The representative then canceled the account removing access to something I paid for. I made a complaint and was told a refund is not possible but they will “reinstate” access to the account for the year just paid for. This is not what was wanted as I have not used the crappy service in years. The products aren’t anything special and the customer service is horrendous.
They claim to send “reminders” for subscription renewals and when it’s supposedly missed they charge you over a hundred dollars and basically say, "Sorry. Too bad. We sent you an email." Bogus business, hope they go out of business soon. Anyone looking for workout or nutritional guidance should use literally any other company. I personally have had luck with YouTube, using free videos. I’ve also found that other fitness/healthy living companies have much more to offer, better customer service and real solutions to unsatisfactory experiences. Stay far away from this scam artist company.
Hello,
BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal.
Upon reviewing your account, we have confirmed that the prebill BODi email notification was sent to your email address on file on April 25, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed May 28, 2024
You cancel and they still charge you stating that they don't offer refunds. The worst customer service, no one to call. I cancelled the monthly shakes but you still have to cancel the yearly membership, they make it very difficult to get out and depend on you not noticing the last charge of $179. Despicable customer service and products don't work.
Hello Sherry,
Upon reviewing your account, we have confirmed there were no requests to cancel your annual BODi membership.BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal. Subject titled, “Your next year of results with BODi.”
Upon reviewing your account, we have confirmed that the prebill BODi email notification was sent to your email address on file on April 01, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed May 22, 2024
I have loved this company for 20 years. I have loved this company for 20 years. I was a coach, I drank the Shakeology koolaid, I signed other people up, I did all the things. But this year has been rough and I have suffered with medical issues and my mother had a stroke so financially I could not see keeping this membership. I canceled it but Beachbody refuses to give me my $179 back. I’m so upset and I need that money right now but Beachbody doesn’t care. I applied to dispute this and they said I should receive a response in five days. I received an email saying my dispute was declined just a few hours later. They don’t care about you as a person in the slightest.
Hello Rachel,
BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal. Subject titled, “Your next year of results with BODi.”
Upon reviewing your account, we have confirmed that the BODi prebill notification was sent to your email address on file on April 02, 2024.
We have also confirmed that you submitted a form requesting an exception. A response was provided to you on April 23, 2024.For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed May 14, 2024
Beachbody is no longer a customer friendly business; maybe they never were. Any reputable company would ALWAYS have a money back guarantee within a reasonable time period. No matter your circumstances, they will not give you a refund so there really is no reason to fill out their dispute form. I have been with Beachbody for twenty years but obviously that was twenty years too long. I had always received emails from them letting me know of my upcoming renewal but now they obviously have a way to send emails that do not reach their customers; there is too many reviews here to prove that is the case. And yes I check my spam folder every day. I know that Beachbody will respond to this review and say I have access to their site until April 2025 but I will NEVER get on their site again and I hope and pray that I can influence many people to not even try them. I recommend Studio Sweat instead.
Hello Cheri,
BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal. Subject titled, “Your next year of results with BODi.”
Upon reviewing your account, we have confirmed that the prebill BODi email notification was sent to your email address on file on March 24, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed May 10, 2024
I have not used this program in a long time. I turned off auto-renew last year. They renewed my account anyway and charged my account over $190. I am very disappointed. I have spent hours trying to get my money back and they do not care about their website charging customers that have unenrolled from auto renew. I also filed a BBB complaint and again they don't care. I will never use this company again and I will be also filing a report with my bank. This has got to stop and is ridiculous at this point.
Hello Carrie,
Upon reviewing your account, we have confirmed that on April 28, 2024, your annual BODi membership renewed. We were unable to locate any previous attempts to cancel the membership.Our records show that the annual BODi prebill email was sent to your email address on file on March 27, 2024. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.
Your annual BODi membership was cancelled on May 03, 2024, and you will continue to have access until April 28, 2025.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed May 10, 2024
How is possible that this company has not been sued for their shady busy practice. Clearly, over 500 1 star reviews demonstrates that they are not transparent in their policies. Explain how the 30 day money back guarantee does not apply to a free trial membership? Does that make sense? If someone cancelled within 30 days of initiating a free trial at minimum they should receive a prorated refund. They know exactly what they are doing and it’s evident by the rude way they reply to reviews. Their app is garbage and works intermittently, and does not support my tv that is 3 yrs old. I know that there is a lawyer somewhere in these 1 stars that should initiate a class action suit for their deceptive practices.
Hello Veronica,
Our money back guarantee FAQ explains: Subscriptions that start with a free trial are not covered. To avoid being charged, cancel within the free trial period.Upon reviewing your account, we have confirmed that you submitted a form requesting an exception. A response was provided to you on May 10, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed May 2, 2024
I signed up for a free trial. The payment information wasn’t going through, so I decided not to anymore. A month later a $200 charge hits my account from Beachbody. I’ve called multiple customer service representatives and no one will help me. I reported Beachbody to BBB. I’ve found similar stories to mine about this company.
Hello Lauren,
Unfortunately, we were unable to locate an account with the information you have provided.Please note, subscriptions that start with a free trial do not qualify for a Money Back Guarantee. To avoid being charged, you must cancel within the free trial period.
Please view the following FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed May 1, 2024
I am extremely disappointed in Beach Body On Demand. I had been a member for several years and in 2022 I wanted to cancel. I had told my beachbody coach that I was not renewing. They then automatically charged my account so I kept it going. I have not used it in since and I just got auto charged again. I immediately contacted them to cancel and they are refusing to refund the charges even though you pay for the year ahead. This is unacceptable!!!!
Hello Wanda,
Unfortunately, we were unable to locate an account with the information provided. Please note, during the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed April 24, 2024
When you cancel your membership, they retain your payment for the entire year, and you lose access to editing your account. They informed the bank that upon cancellation, you can still utilize your membership for the year, even though you didn't opt for that. Once canceled, editing is prohibited as the account status shows "membership canceled". Despite it being a year away and no intention to use it during this time, they persist in asserting that digital subscription policies prevent refunds. The charge was made on a replaced card, but the bank approved it regardless. Beachbody seems solely interested in your money!
Hello Patty,
Upon reviewing your account, we have confirmed that on March 29, 2024, your annual BODi membership renewed. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
Our systems show the annual BODi prebill email was sent to your email address on file on February 26, 2024.Your annual BODi membership was cancelled on April 03, 2024.
You will continue to have access until March 29, 2025.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed April 20, 2024
I want the buyer to be aware of their digital agreement. You cannot cancel a renewal or get a refund. I saw on my credit card that I had a charge from Beachbody for $192 and I had no idea that it was on auto subscribe, I literally cancelled it a day after it renewed. And I noticed I did not get a refund, so I contacted them and they told me that according to the digital agreement that I signed 2 years ago they could not give me a refund. The representative sent me a policy dispute form so that I could try to get my money back and they said no.
Hello Christine,
Upon reviewing your account, we have confirmed that on April 04, 2021, you purchased an annual Beachbody On Demand membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.We were unable to locate any previous cancellation requests via phone, chat, SMS test or online via self-service.
Because your annual Beachbody On Demand membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
As of March 2023, Beachbody On Demand is now BODi. Our records show the BODi upgrade notification e-mail was sent to your email address on file on February 28, 2023.Please check your spam and inbox for the e-mail notification with “Subject: Upgrading your membership – important changes with 35 days of free access!” This notification advised of the next renewal date and renewal price with a link provided to manage your account.
Your annual BODi membership renewed on April 04, 2024. Our systems show the annual BODi prebill email was sent to your email address on file on March 03, 2024. The subject is titled, “Your next year of results with BODi”. At the time you had the ability to manage your memberships and subscriptions prior to the next scheduled renewal.
Your annual BODi membership was cancelled on April 06, 2024. You will continue to have access until April 04, 2025.
We’re unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Reviewed April 16, 2024
I've been a Beachbody/bodi customer for years. I was injured last year and have been unable to work out. In 2024 I've used Bodi 5xs at the request of an orthopedic surgeon as he worked to diagnose my condition. I learned I would need a hip replacement. Two days ago I was charged 179.00 renewal and called today in an attempt to cancel and get a refund....48 hrs. after being charged. Included is the nastiest email responses I've ever seen. I hoped to be a return customer and have always recommended Bodi. That changed TODAY.
Hello Tika,
Upon reviewing your account, we have confirmed that on April 14, 2023, you purchased an annual BODi membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.We were unable to locate any previous cancellation requests via phone, chat, SMS test or online via self-service.
Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
Our systems show the annual BODi prebill email was sent to your email address on file on March 13, 2024. The subject is titled, “Your next year of results with BODi”.
Your annual BODi membership renewed on April 14, 2024, and you cancelled on March 14, 2024.
You will continue to have access until April 14, 2025.
We’re unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
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