Beachbody Reviews
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About Beachbody
Beachbody is a leading provider of fitness, nutrition and weight loss programs. Its customers can choose from a wide variety of workout styles to reach their fitness goals. From active workouts to the Shakeology program, Beachbody’s programs are easily accessible and deliver results.
- Exercise and diet guidance
- Provides support and motivation
- Wide variety of programs
- Costly program upgrades
- No phone or email support (chat and text only)
Beachbody Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Nov. 26, 2025
Worst customer service EVER!! Can't talk to a live person, canceled my order then told me equipment was shipped when shows only a label created, after they canceled my order and won't refund shipping though the company has not currently incurred charges. I've been using BODi for 10 years, I'll be looking for a new platform like many others. It's too bad this company has gone so far downhill from where they started.
Reviewed Nov. 12, 2025
Signed up for the 1 month free trial and went to cancel and they still charged my bank account. Then said I was past the 30 days to cancel. Which was not true. Have it all documented. Long story short disputing with my bank. They really went to crap. They are a scam now. And can't get a hold of anyone but by through email and they just blow you off. Beware they are a scam. Used to be legit back in the day. They've literally fired all their coaches. Don't get scammed like they tried to do to me. The 30 day trial isn't free and then they tell you when you try to cancel that doesn't apply to that and then charge you 149 for the year whether you cancel or not then tells you that they can't stop the payment from processing.
Hi Kevin,
After reviewing your account, we confirmed that on October 6, 2025, you signed up for a 30-day free trial of an annual BODi subscription. When you enrolled, you agreed to the Terms & Conditions, which include automatic annual renewals unless the subscription is canceled.
Since we did not receive a cancellation request before the trial ended, your subscription automatically renewed on November 6, 2025, as expected. The trial period ended on November 5, 2025 (as October has 31 days).
Your subscription has since been cancelled as of November 10, 2025, and you’ll continue to have full access through November 06, 2026. Your account will not be renewed again.
For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.
For additional information on our money back guarantee policy, please visit: FAQ 259.
Sincerely,BODi Support
Reviewed Oct. 20, 2025
BODi (Beachbody) charged my credit card on 10/17/25 without notice, then made cancellation impossible. I cancelled on 10/20, yet there’s no refund, no confirmation, and no working customer-service contact. Every phone number is dead, chat doesn’t load, and their site loops endlessly to nowhere. This feels like an intentional dark-pattern trap to block cancellations and retain unauthorized charges. Totally unethical and likely violates FTC rules on negative-option billing. I’m filing disputes and urge others to avoid this company until they restore real customer service and transparent renewal policies.
Hello Sandy,
We’ve reviewed your account and confirmed that your annual BODi subscription renewed on October 17, 2025. A pre-renewal email was sent to the email address on file on September 15, 2025, with the subject line: “Your BODi subscription will renew soon.”
Since there was no cancellation request on file prior to the renewal date, your subscription renewed as expected.
We understand you may have experienced issues accessing our chat support, and we sincerely apologize for any inconvenience. Your feedback is truly appreciated and will be shared with the appropriate team.
Your subscription has since been cancelled as of October 20, 2025, and you will continue to have access to BODi through October 17, 2026.
Currently, our available support channels are SMS text and chat. Please note that phone support is no longer available.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed Oct. 14, 2025
Horrible now. They added on a $250 subscription to an order for 1 small item.. without my knowledge until I saw it on my bank account. When I attempted to contact them about it they had no phone #, did not listen, not helpful, only online chat, refused to reimburse me. I had to cancel my card and report fraud. They have glitches in their system. Clearly that adds things on to people's orders without any authorization to do so.
Hello Kimberly,
Thank you for reaching out. We’ve completed a thorough review of your account and contact history, and here’s what we found:
On September 1, 2025, you purchased the Energize Strawberry Lemon package, which included an option to start a 30-day free trial of an annual BODi subscription. During checkout, you were presented with two choices:
“Accept and Start my Free 30-days”“No thanks”
It appears that you selected the free trial option. You can confirm this by reviewing your order confirmation email sent on the same day.
Since we didn’t receive a cancellation request before the trial ended, your subscription was automatically renewed on October 2, 2025, as outlined in the offer terms. You later canceled the subscription on October 11, 2025, and you’ll continue to have access to BODi until October 2, 2026.
Please note that our 31-day money-back guarantee applies only to the initial order date. Subscription renewals are not eligible for a refund. You can find more details about our refund policy here:https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
We hope this clears things up, and we’re here if you have any other questions.
Sincerely,BODi Support
Reviewed Sept. 23, 2025
Beachbody has very unreliable costumer service. You will not be able to speak to someone directly if there is an issue. I made a digital purchase but I realized after the purchase I had entered my email incorrectly. I have been searching the site for a customer service number and it is not to be found. The virtual assistant is not helpful either. When I provide the order number, it redirects me to the order page but the order is not listed there. There is a link that tells you to go to bodisupport.com, but when you click on it, it says "Sorry, the page you are looking for doesn't exist or has been moved." Now I have no way of getting the product I purchased or my money back.
Hello Urszula,
We have attempted to reach you for additional assistance.
Please don’t hesitate to contact us using the information provided.
Sincerely,BODi
Reviewed Sept. 3, 2025
Their auto-renewal is super sketchy. They don't send a reminder and even if you try to cancel day of, they won't refund you. They don't even have a customer service phone number. All I could do want chat with a bot and submit a form, which was a waste of time.
Reviewed Aug. 26, 2025
Please save yourself the stress and money loss and do not use this shady company! I purchased a discounted ($39) subscription in August 2024. On August 23, 2025, it was automatically renewed ($193) with no notice. That was a Saturday. On Monday morning, I contacted to cancel. This is the response I received, “The 31-day Money Back Guarantee (MBG) starts on the initial purchase date(08/23/2024) for digital memberships. Renewals are not eligible for refunds.” So I would’ve had to have canceled by September 2024 in order for it to not have auto renewed?! That literally makes no sense!! BODi, formerly known as Beachbody is a company to run from - unless you like to have your money stolen.
Hello Crystal,
Upon reviewing your account, we have confirmed that on August 23, 2024, you purchased an annual BODi subscription at a significantly discounted rate for your initial term. You were provided the following information during checkout and on your order confirmation email, “After 12 months, you'll automatically continue your BODi Membership for $179 (+ applicable taxes), billed every 12 months in advance to the credit card you provide today, until you cancel.” At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage.
Our system shows that a renewal notice was emailed to you on July 22, 2025, titled “It’s time to keep Loving Your BODi: Renewal coming up”. This included your renewal date, price, and a link to manage your membership. Our records show the email was opened viewed twice on August 23, 2025, the same day as your renewal.
Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on August 23, 2025, as expected.
Please note, your original subscription included a 31-day money back guarantee. Which means you had 31-days after purchase to request a cancellation and refund.
Furthermore, BODi renewals are nonrefundable. Please note that you could have cancelled your subscription at any time prior to renewal via online or by contacting customer support.
Your subscription has since been cancelled as of August 25, 2025, and you’ll continue to have full access through August 23, 2026. Your account will not be renewed again.
For additional information on our money back guarantee policy, please visit: FAQ 259.
Sincerely,BODi Support
Reviewed Aug. 5, 2025
Recently visited the website which in the past was great, now morbidly disappointing. Apart from my account being deleted the new layout and overall functionality of the website is leaves a lot to be desired. I don't see the care and coach support that was available before. Website is forcing me to pay for a new program. Solely seemingly for profit and ran now like a corporation. Forcing individuals to pay to even have a chance of winning 10k, a gimmick all to disappointing and cliché. Today I hopped to rejoin in my P90 program with the goal of 100% winning that 10k. I was 455lbs doc said 433lbs today too. I'm already on my way regardless but the support from the coach Was more than great, GOD BLESS her.
Hi Joseph!
Thanks so much for reaching out, and first off, huge congrats on the progress you’ve already made! That’s amazing, and we’re cheering you on every step of the way.We’re sorry to hear the new look of BODi.com caught you off guard. Some things have changed, including the transition of the network business to a single level affiliate model, which officially happened last year. But don’t worry, you still have options!
You can sign up for a BODi subscription to access our full library of programs or start by purchasing a single digital program without a subscription, super flexible, depending on what works best for you. We recommend joining the new BODi Experience Community! You can earn points by completing challenges and even referring to friends. Learn more here FAQ 10004.
Yes, an active subscription is required to enter. It runs from October 1, 2024 through August 31, 2025. It's ending soon, but you can find all the details here FAQ 10425.Another fun fact is that sharing your story just got easier, no long forms, no before/after pics, and no competition. Just share your journey on Instagram by tagging @BODiStories and using #ShareOK to give us permission to repost. That’s it! We’re picking inspiring stories to feature and giving away free shirts every day as a thank you.
More on how to join in: FAQ 10292
We’re so glad to hear you’re getting back into your routine. Keep pushing forward, you’ve got this, and we’re here to support you!
Sincerely,BODi Support
Reviewed Aug. 5, 2025
To bodi.com. I try to call few number to ask help to refund my membership it just take out for today. I immediately call or contract you guys. The 225.75 $ that help for My family for grocery bill but soon I call those numbers. Just ring one and automaticity not available. I found 3 number. I also contacted my bank. Maybe they can help me the right number but still no. Please refund me even just few months.
T
Hello Yvette,
We understand that you have questions regarding your account. Please note, we do not have a phone support option available. However, we do have SMS text and chat support available. You may view these contact options by visiting bodisupport.com for additional assistance.
Sincerely,BODi
Reviewed July 21, 2025
I have been a Beach Body customer for over 25 years. My BODi on Demand stopped working, I tried to reset my password and no email sent. And it is impossible to talk to a human. They do not provide a phone number and the chat is worthless. I would like to cancel my account due to the poor customer service!!!
Reviewed July 8, 2025
I've had online access for almost ten years, and when I tried to cancel it's basically impossible. Just like the stereotypical gym memberships, Beach Body uses deceptive business practices to make it impossible to cancel. Remove your credit card information, choose cancel and you'll still be billed. It's totally deceptive. Customer Service is unreachable except via Text. Ridiculous. Corporate office phone numbers lead to a fast busy signal or an option to leave a message.
Hello Christine,
Upon reviewing your account, we have confirmed that your annual BODi subscription renewed on June 11, 2025.When you first enrolled, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage — it keeps going until you decide to cancel.
Based on our records, we didn’t find any previous cancellation requests, which is why your subscription continued to renew.
Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on May 10, 2025. The subject is titled, “It’s time to keep Loving Your BODi: Renewal coming up”.
Your annual BODi membership was cancelled on July 08, 2025. You will continue to have access until June 11, 2026 (your account will NOT automatically renew).
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed July 7, 2025
I had the yearly subscription for BODi. I have not been able to do the workouts in months due to an injury. After I saw it renewed again for another year at $179 I reached out to the company requesting a refund. I explained my circumstances and they denied it! I can’t use the program. Waste of $. I would not definitely NOT recommend this company to anyone!
Hello Kathy,
Upon reviewing your account, we have confirmed that on June 30, 2024, you purchased an annual BODi subscription at a promotional price. When you enrolled, you were required to agree to the terms and conditions that this is an automatic renewal subscription.
BODi sends a prebill email approximately 30-days prior to the next scheduled renewal. Our records show that the email was sent to your email address on file on May 29, 2025.
Since your subscription was not cancelled prior to the next scheduled renewal, your subscription renewed on June 30, 2025.Your annual BODi subscription was cancelled on July 07, 2025, and you will continue to have access until June 30, 2026.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Digital renewals are not eligible for a money back guarantee.
For additional information on our money back guarantee policy, please visit: FAQ 259.We’re truly sorry to hear about your current situation. Wishing you a smooth and speedy recovery.
Sincerely,BODi Support
Reviewed July 2, 2025
Beachbody customer service is the absolute worst. This company claims to care about people when in fact they don’t. I was billed for another year while sick in the hospital and didn’t get to cancel in time and they refused to refund my money one day later. Shame on this company. If you look on Reddit so many other people have similar stories. Buyer beware!
Hello Jennifer,
Upon reviewing your account details, we have confirmed that on June 30, 2022, you purchased an annual BOD subscription. When you first enrolled, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage — it keeps going until you decide to cancel.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our systems show that a pre-bill notification for the next BODi (previously BOD) annual renewal was sent to you on May 29, 2025. The subject is titled, “It’s time to keep Loving Your BODi: Renewal coming up".
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Based on our records, we didn’t find any previous cancellation requests, which is why your subscription continued to renew.Your annual BODi subscription renewed on June 30, 2025. Your annual BODi subscription was cancelled on July 02, 2025. You will continue to have access until June 30, 2026. Your account will not renew.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Digital renewals are not eligible for a money back guarantee.
For additional information on our money back guarantee policy, please visit: FAQ 259.
Sincerely,BODi Support
Reviewed June 26, 2025
I haven't used this website in over a year, because I used it for about two years and did not find the workouts to be effective. However, when I signed up years ago the price was $79. I could swear that I cancelled my membership last year, but I just got charged nearly $200 for a yearly membership. When I tried to get a refund, they just refused.
Hello Seth,
Upon reviewing your account details, we have confirmed that you purchased an annual BOD subscription on June 09, 2021. When you first enrolled, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage — it keeps going until you decide to cancel.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on May 08, 2025. The subject is titled, “It’s time to keep Loving Your BODi: Renewal coming up”. Our records show the email was opened/viewed on May 08, 2025.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Based on our records, we didn’t find any previous cancellation requests, which is why your subscription continued to renew.Your annual BODi subscription renewed on June 09, 2025. Your annual BODi subscription was cancelled on June 26, 2025. You will continue to have access until June 06, 2026. Your account will not renew.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.
For additional information on our money back guarantee policy, please visit: FAQ 259.
Sincerely,BODi Support
Reviewed June 19, 2025
This company is so frustrating. I cancelled my membership 2 years ago, and they have still been taking money out of my account because "they can't find record of my request." I have NOT signed into my account or had an active subscription for years. I saw a pending charge and cordially asked them to stop the charge and "re-cancel" my account. They were "unable to" really shitty customer service, and not worth it. Someone should research how many of these "active" accounts they are collecting on. Just insane.
Hello Katie,
We’ve carefully reviewed your account and can confirm that we didn’t receive any cancellation requests for your quarterly BODi subscription until June 19, 2025. Your BODi subscription has now been successfully cancelled, and you’ll continue to have access through September 19, 2025. Rest assured, your subscription will not be renewed.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: FAQ 259.
Sincerely,BODi Support
Reviewed June 17, 2025
You need to be rich to afford it. Yes, the programs are great but they don't offer a monthly subscription, you are forced to buy 3 months which most people cannot afford. This is the least expensive $89 billed today for the first 3 months. I used to love their website guess Les Mills is a new option.
Hello Rivvy,
Currently, BODi offers a 3-month, 6-month and 12-month plan for a BODi membership.
We do offer special promotions from time to time, and we recommend signing up to receive our emails so you don’t miss out on any of our current offers.
If any further questions, please contact us at bodisupport.com.
Sincerely,BODi
Reviewed June 11, 2025
I re-upped my subscription during a sale (long before the subscription would renew) but when I got injured and wasn't going to continue using it once the new subscription started in a month and a half, they refused to refund my money for services not yet rendered. I liked some of their programs okay but ultimately I think they were part of the reason for my injury.
Hello Stacey,
We have followed up with you via your email address on file for additional assistance.
Sincerely,BODi Support
Reviewed June 4, 2025
Don't ever use this company. I am warning you. They will automatically take funds for a renewal you never consented to or were notified about. This is a scam artist company and their day is coming. They don't have a number you can call and won't issue refunds.
Hello Kelly,
Upon reviewing your account, we have confirmed that you purchased an annual BODi subscription on May 07, 2024. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription.
Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.
BODi sends a prebill email approximately 30-days prior to the next scheduled renewal.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Your annual BODi subscription renewed on May 07, 2025. Your annual BODi membership was cancelled on May 08, 2025.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.Please view our Money Back Guarantee FAQ for additional details: https://faq.bodi.com/us/en/answer?Id=259.
Sincerely,BODi
Reviewed May 13, 2025
Wow BeachBody, about 300 five star reviews compared to 180 one star and most of the one star are about your subscription policies, maybe it's time to admit that the contract your lawyers drew up doesn't serve anyone but you. Add me to the pile of people who heaven forbid were a few days late cancelling and now they refuse to process a refund. Also don't bother posting your usual rebuttal to my comment, it just drives home how uninterested in customer service and satisfaction you are. By the way the website and app are glitchy and the service freezes but you likely have some stupid policy to blame the customer for that too.
Reviewed March 20, 2025
WARNING! I used to have a subscription with Les Mills for years but decided to switch to Beachbody. I purchased two programs from Beachbody, and they automatically added a 30-day free trial for full access to their website to my basket. Unfortunately, I forgot to cancel the free trial since I was never interested in it until I received a bill from them. I find this very unfair, as the free trial was automatically added to my basket without my consent.
I contacted their support team, and all they said was that they couldn't make an exception because this was part of their terms and conditions. I am very disappointed with my switch to Beachbody; they do not seem to care about their customers. After I finish with this unwanted full access, I will be going back to Les Mills.
Reviewed March 5, 2025
Beachbody has become a scam company. Once the most respected company when it came to providing fitness programs for people to work from home. Now, they have this terrible business model where if you are late by even minutes in cancelling an auto-renewed subscription, they refuse to refund you. They will state they sent out a notice of auto-renewal, but of course that doesn't mean anything. Emails can get missed or access can be lost, etc. etc. etc. A servicemember goes out onto a training exercise where they have no access to their personal email and go without that access for weeks, in turn missing this so-called "notification" email because of it? Too bad. "Not our problem", they will say.
And of course, you can't actually talk to a real person on the phone anymore. They know people will miss these emails, and that is what they are counting on. They know people will be unaware of the auto-renew window and will do pretty much nothing (except sending a single email that can be easily missed) to ensure customer knowledge of the pending charge. This company now engages in shady practices meant to pull the most amount of money they can from their customers - taking willing advantage of the fact that humans nowadays have so many things going on in their lives that they easily forget small details - and in turn pad their bottom line.
Hello,
Upon reviewing your account, we have confirmed that on March 02, 2024, you purchased an annual BODi membership at a promotional pricing. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 29, 2025.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Your annual BODi membership renewed on March 02, 2025. Your annual BODi membership was cancelled on March 04, 2025.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed Feb. 19, 2025
Customer service is horrible, poor fitness program and expensive. Do not waste your money, you can get better program free on Youtube. Also they renew your membership without inform you, so whenever you have the charge is impossible to cancel or get a refund.
Hello Julio,
We were unable to locate an account with the information you have provided to review your concerns further.
BODi sends a prebill email approximately 30-days prior to the next scheduled renewal. The subject is titled, “Reminder, Your BODi Subscription is Renewing Soon”.This notification advised of the next renewal date and renewal price with a link to manage your membership.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed Feb. 7, 2025
While their training videos were helpful at first it has been very hard to cancel the membership. I cancelled my membership over 3 years ago and I just got charged again for annual fee without asking for it. So 3 years and they keep trying to renew my membership that I don't want. They said they emailed me saying they'd renew my membership unless I cancelled again. That is stupid and dishonest. So don't join unless you want hassles and want to lose money long term!
Hello Mark,
Upon reviewing your account, we have confirmed that on March 24, 2022, you cancelled your monthly BODi subscription. However, your annual Beachbody On Demand membership remained active. During your enrollment, you were required to agree to the terms & conditions that outlined this subscription will automatically renew until cancelled.
As of March 2023, Beachbody On Demand is now BODi.Our records show the BODi upgrade notification was sent to your email address on file on December 24, 2023. Our systems show the email was opened/viewed on December 24, 2023.
Please check your spam and inbox for the e-mail notification with “Subject: Upgrading your membership – important changes with 35 days of free access!”
This notification advised of the new BODi pricing of $179 (plus applicable taxes) and a link to manage your memberships and subscriptions.
Your 2024 annual BODi membership renewed on January 28, 2024, at the new pricing.
Our records show that an annual BODi prebill email for the 2025 annual BODi renewal was sent to your email address on file on December 27, 2024. Our records show the email was opened/viewed on December 27, 2024. At the time you had the ability to manage your membership or subscriptions prior to the next scheduled renewal.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Your annual BODi membership renewed on January 28, 2025. Your annual BODi membership was cancelled on February 06, 2025. You will continue to have access until January 28, 2026.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed Jan. 18, 2025
I was under the impression I had purchased access to Beach Body for a six month promotional. I did the workouts for six months, and then was done. Three years later, I realized they were sneakily still charging me $200 a year. They have NO customer service number. I found a text message support line, and as soon as they found out I was trying to get a refund from them, they unilateral ended the conversation. I found this to be exceptionally dishonest. Even though the most recent charge was days old, they wouldn't even have a conversation about a refund. I have never received emails warning about impending charges. I understand that companies need to make a profit, but Beach Body seems to have really focused in on profit at the expense of their customers.
In reading other reviews, I see other customers have suffered the same fate. Beach Body will leave counter reviews stating some nonsense about how they actually do reach out to customers to warn them of impending bills, which I believe is a complete lie. If that is the case, why do SO MANY customers state this is not the case?
Hello Spencer,
We were unable to locate an account to review your details further.
During your enrollment, you were required to agree to the terms & conditions that outlined your subscription will automatically renew until cancelled. Like all subscriptions, BODi will renew regardless of usage until you cancel.
BODi sends a prebill email approximately 30-days prior to the next scheduled renewal to the email address on file. This notification advised of the next renewal date and renewal price with a link to manage your membership.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi Support
Reviewed Jan. 13, 2025
Very poor customer service. I tried canceling a charge to my account and they keep giving me the same reply and transferring me to other agents and still haven't got anywhere. I had to call my bank to dispute the charges, in which I haven't had this app for 2 years...
Hello Michael,
After conducting a thorough review of your account details and customer service contacts, we were unable to locate any active memberships or subscriptions on your account. If you think that your bank card has been compromised, we strongly encourage you to reach out to your financial institution to report this matter immediately. You may also want to review your account activity and report any unauthorized transactions to your financial institution. Generally, they're able to take the appropriate action to protect your account. If your bank determines that the charges on your account are suspicious and within their policy, they generally have processes to help support you.
Sincerely,BODi
Reviewed Nov. 10, 2024
Beachbody renews your subscription automatically annually and will claim to have sent you a reminder email along with claiming you read the email but in reality they do not send this reminder, and refuse to send proof of the notification and read receipt. If you try to cancel as a result of this surprise renewal, they refuse to refund your money and will use their auto renewal policy as their defense, even if it's the same day of the renewal. The only way of knowing of the renewal will be your credit card statement. NYS Law Chapter 20 Article 29-BB states a business shall notify a consumer of auto annual renewals 15-45 days of the renewal date and Beachbody does not do this. Look up this law in your state and be sure you don't leave your credit card with this company. There are hundreds of this complaint on this site and the Better Business Bureau website. Hopefully this will catch up with them one day.
Hi Diane,
We have confirmed that the annual BODi prebill email was sent to the email address on file on August 13, 2024. Our records show that the annual BODi prebill email was opened/viewed on August 13, 2024, prior to the next scheduled renewal. The subject is titled, “Your next year of results with BODi”. Your annual BODi membership renewed on September 14, 2024, and was cancelled on September 14, 2024.
Your paid subscription is active until September 14, 2025.
Sincerely,
BODi Support
Reviewed Oct. 18, 2024
Stay far far away. These people will overcharge you and refuse refund even after cancellation. Their products are terrible and all you are paying for is someone to tell you to do the same exercises you can look up and do on your own. Don’t waste your money!!
Hello Karen,
During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription.
Our records show that the annual BODi prebill was sent to your email address on file on September 11, 2024. This notification advised of the next renewal date and renewal price with a link to manage your membership.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
Your annual BODi membership renewed on October 13, 2024, and was cancelled on October 17, 2024. You will continue to have access until October 13, 2025.
Sincerely,BODi Support
Reviewed Sept. 27, 2024
I had the same problem with the auto-renew. I could swear I canceled my BODi subscription but they say I didn't. Tried to get money back less than 10 days into it. They refuse. Beachbody: instead of your lame canned response to everyone on here, how about reviewing and changing your unethical, poor business policy? Actually show you care about your customers, who are not robots and keep track of every "box checked" in every online payment. You lost another lifelong customer.
Reviewed Sept. 25, 2024
My account was set to auto renew on September 16, 2024. On September 16, the very day it was set to auto renew. I went on the website and also called to cancel the auto renew. They would not allow me to cancel and insisted on charging me $178 because I was three hours late from the cut off. I’m unemployed and have no money. These people are crooks.
Reviewed Sept. 20, 2024
I went online to manage my BODi-On-Demand and cancel services. For some reason it did not get cancelled. When I got my bank statement and noticed it had been renewed automatically I called them. They said it has a 30 day refund policy. It was 2 days past. Only because I didn’t know it was renewed till I received my statement. I appealed the decision. After the appeal they still refused to give me a refund. I cannot and will not support this company anymore and if you have your cc on file with them I would remove it immediately.
Hello Pat,
Upon reviewing your account, we have confirmed on September 08, 2024, you cancelled your Preferred Customer membership. During the “Preferred Customer” membership cancellation flow, you are presented with the option to keep certain subscriptions or cancel. Your Preferred Customer membership cancellation shows that you requested to keep the annual BODi membership active. This information can be confirmed on your Preferred Customer cancellation e-mail.
Your annual BODi membership renewed on September 17, 2024. Our systems show the annual BODi prebill email was sent on August 16, 2024. The email was opened/viewed on August 16, 2024, and September 19, 2024.Your annual BODi membership was cancelled on September 19, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi
Beachbody Company Information
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- Beachbody
- Website:
- www.beachbody.com
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