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Beachbody is a leading provider of fitness, nutrition and weight loss programs. Its customers can choose from a wide variety of workout styles to reach their fitness goals. From active workouts to the Shakeology program, Beachbody’s programs are easily accessible and deliver results.
Pros & Cons
- Exercise and diet guidance
- Provides support and motivation
- Wide variety of programs
- Costly program upgrades
Beachbody’s diverse weight loss programs are pricey, but the results may be worth the money. With a strong community and access to a coach, each program gives you a personalized weight loss experience.
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I purchased PIYO and then changed my mind. I ordered it by Amazon 1st and only needed one disc because it was so cheap. The disc got a pin size hole in it and wouldn't play. I ordered another set, but then found it cheaper elsewhere. Please don't use them.
I have purchased a few programs digitally through Beachbody that I was told were mine to keep even if I wasn’t subscribing anymore and that they would always be accessible through my library. Apparently that was untrue and I can no longer afford the subscription so I have lost the hundreds of dollars that I spent on these programs. Had a very long chat conversation with three separate people who just kept telling me the same thing over and over. My request was that if I am not allowed to have access to the digital programs, could they not send me the dvd’s for the programs that I paid for? I didn’t think that was an unreasonable request. Their response was repeatedly no. So basically they take your money and then don’t give you what you paid for. Stay away!
Thank you so much for reaching out to us. Upon an account review, we see we were able to resolve your inquiry to your satisfaction. We have sent an e-mail with a phone number to contact us back if you have any further questions or concerns that need to be looked at. Please note for future reference that "Beachbody On Demand" needs to be activated to view our workouts. Please visit FAQ article number 8276 for more information here regarding early access to specific programs: https://faq.beachbody.com/app/answers/detail/a_id/8276/catid/0/TLP/0
I was happy with Beachbody but it's expensive. I canceled my annual membership but I didn't get to keep the programs I purchased in addition to the annual membership. Be aware that you lose everything.
In order to utilize our workout programs, a Beachbody On Demand membership is required.
Upon reviewing your account, we see that your annual subscription was canceled on February 17, 2022.
Please see the following FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/8276/catid/0/TLP/0
I used Beachbody for a few months and then moved on to another program with a personal trainer. The program renewed itself and charged my card. I didn't get an email reminder or I would have cancelled. When I went to do my monthly accounting and realized this I contacted them about a refund and they refused. I know many companies operate this way but I personally find it a poor business model. I'm out $100.
Upon reviewing your account, we’ve confirmed you purchased a 9 Week Control Freak BOD Performance Pack on December 29, 2020. This package included an annual subscription for Beachbody On Demand. The terms and conditions for the subscriptions included with this package were presented at the time of purchase. However, as a one-time courtesy to turn your experience with us around, we will process a full refund for the renewal. Please allow 3-5 business days for the refund to reflect on the card linked to the charge depending on your financial institution. We hope this meets your satisfaction.
We ordered the Beachbody MYX Home Studio on October 7th. We conducted a lot of research and chose the Beachbody system because it is new and the shipping time was considerably less than Peloton. The estimated ship time was 1-3 weeks. October 14th we received a notification that the shipment was arriving Oct. 22nd. We also noticed a discrepancy between the location pin and our address. They have the correct address but the wrong location. This started an extensive dialogue and run-around that has us beyond frustrated. To this day if you track our shipment the, est. delivery is Oct. 29th.
We have contacted the shipper countless time with no response. Finally they responded on Nov. 2nd and said their records show the shipment was due on Oct. 20th and that they had not receive it, and that they would conduct a "dock search" and give me an update. We have not received any update with any delivery information. Reading between the line...the shipment is lost. We have reached out to Beachbody/MYX more times than I care to admit.
To their credit they respond very quickly. Unfortunately it is repetitive non-sense. "We are still working on your inquiry." "Thanks for checking in and for your patience as your MYX makes its way to you." The last message I received with tracking information was received on Nov. 4th, IT SHOWS AN ETA OF OCT. 29th!!! Obviously no one is actually on the other end of the line and we still have no update as to where the shipment is, no plan and no resolution. We were very excited to join the Beachbody Team but this as completely taken the wind out of our sails...
We are truly sorry for your experience with your bike purchase.
We see that you have been in communication with the Myx team in regard to your order.
It appears you have requested to cancel your order on November 11, 2021.
Your order has been canceled and a refund was also processed.
Please accept our apologies for the inconvenience this matter has caused.
I understand that places are short staffed right now and Covid took a toll on a lot of businesses. However, this is the second month in a row I have received the wrong order from Beachbody. This time I ordered Energize and got Shakeology. I don’t even use the Shakeology as I am allergic to it. They have replaced my order. But instead of apologizing and saying it was their fault they blamed Fed Ex?? Why is Fed Ex filling your orders? And the customer service guy tried to charge me for re-shipping my order? For real? He finally stopped talking long enough for me to say I would be canceling all further orders and then he decided to refund my original expedited shipping I paid for and they’re resending my order expedited. I really do love their supplements but this is getting a little ridiculous. I am Getting really frustrated at them at this point. One time…ok it was a mistake. But repeatedly sending me the wrong order is just plain neglect on quality control.
We are truly sorry you were sent the incorrect item.
A reshipment has been processed and is scheduled for delivery on September 10, 2021.
We have provided our contact details via email to gather additional information regarding your experience.
I bought their protein shake in June, I made sure that I chose a one time buy because I wanted to try it out and was not ready to commit. Come July, they charge my card again with claims that I made a monthly subscription. Talking to customer care, it is like a back and forth argument on whether or not I chose the monthly subscription. I am transferred to a couple of people and told that they cannot issue a free return label because there is nothing wrong with the protein powder and that I will be charged $9 for a return label. They refused to issue a refund even if I did not authorize the purchase. This is feels like sneaky theft!!!!
Hello Eva,We confirmed that on June 26, 2021, you purchased a 3-Day Refresh and Shakeology Challenge Pack.
Please note, all Challenge Packs included a monthly subscription. This is the reason your monthly Shakeology Cafe Latte Vegan order was processed on July 26, 2021. We have canceled your subscription and provided a return label to return the item.
I contacted a coach to try out the Hydration stuff and apparently they signed me up for the monthly subscription. I did not realize this until a month later when they charged me for it again. I immediately went to the website to try to cancel it, however it said the order was "processing" so could not be cancelled, nor did it give me an option myself to cancel my subscription or remove my debit card on file. It gave me a run around to the point that I was texting customer service and they said that I had to return the item to get my money back, but that they would cancel my subscription. This time, I accepted that fact and trusted that this is how it would go down. I even checked the website under membership/subscriptions and it no longer showed that I was signed up for anything. A month later, they charged me for it yet again! Once again, I got the same run around.
30 minutes later on the phone, they directed me to the Resolution Center (because apparently customer service is not enough for these reoccurring problems) where they still tried telling me that they would cancel and I would have to send the item back to get my money back. I was not accepting of that answer this time when I did not authorize the sale. Finally, they agreed to refund me my money and cancel my subscription and I could keep my current product that was being shipped. Although I did not want the product, they said that they could not cancel the shipment (even though it had not shipped yet).
A couple of days later, I received an email stating that my subscription was finally cancelled and I received a PARTIAL refund!! They still kept the money for shipping and taxes! I sat on the phone for 30 minutes on hold, waiting for the Resolution Center yet again when they simply just hung up on me while on hold.... I also never received my refund for the item a month prior that I shipped back. This company is an absolute scam and left me with no choice but to shut down my debit card since it was still on file and they refused to take it off. I do not trust that they would still charge me for stuff that I did not authorize. My "coach" was also no help as she ignored my messages and still posted on social media about her "company paid vacations" that they gave her, which I now know came out of the customers' pockets from all of these scams. I wish I would have looked at online reviews prior to falling for this. Buyer Beware!
We are truly sorry you were billed for a product although you've previously requested to cancel.
We have confirmed your subscriptions are cancelled and no further charges will process.
A refund has also been processed for the most recent charge.
Beachbody is an all-in-one solution for fitness, health, and motivation to help meet your health and fitness goals. The line of Beachbody products all motivated me to push myself to meet new health and fitness goals.
We are pleased to hear how well Beachbody is helping you to achieve your fitness goals.
Keep up the good work!
I signed up for a trial membership, which I cancelled within the 14 day trial period. I was just charged for a membership! I contacted customer service, first, via text. It took 50 minutes for the person to tell me they couldn't see the charge on their end (it is showing as pending in my bank) and they would 'watch my account', and when they saw the charge come through they would refund me. I called customer service next to try to resolve it that way. I tried to explain the situation to this second person. I could barely understand her and I asked her if there was a customer service manager, or someone in the US, I could speak with, she then hung up on me. I made a THIRD call, immediately asked for a manager and was transferred to Christine on the "Escalation Team". In 7 minutes the issue was resolved and the money credited back to my account. It took me close to an hour, and a LOT of frustration, to accomplish something that should have taken 7 minutes.
We apologize for your experience with our customer service support. We value our customers and our goal is to always provide excellent service. Upon reviewing your account, we confirmed your subscription was successfully cancelled on June 22, 2021. A refund has also been provided for the Beachbody On Demand billing.
Please accept our apologies for your experience.
They need to address the seniors needs as to our special exercises versus everyone else. They put everyone under a general umbrella which is non all inclusive.
That needs to change in order to keep their membership.
I signed up hoping this will help me. I struggled my whole life with my weight and figured this may work. After a year of dedication and workouts and making monthly payments I’ve seen no change so I’ve decided to cancel. I used the chat option to cancel the plan and I received a confirmation of cancellation. 2 weeks later I was charged $100. Apparently if I don’t sign a form it won’t cancel. I called to dispute the charge the same day and I was given the runaround. Your methods of customer service sucks and I will never recommend anyone to use your program again. Btw I’m still not being honored my refund because now my account is cancelled and my information is miraculously lost.
Hello Cristina,Upon reviewing our systems, we see there was a request submitted to delete your account information.
Your account was successfully deleted on May 9, 2021. We are unable to review any prior account history to process a refund.Here is a link to our FAQ regarding the request to delete an account:
I called and cancelled my membership and everything that went with it 38 months ago mainly because I wasn't using the products and didn't want to waste any more of my money. I spoke to a lady who helped me cancel my memberships. Lo and behold, Beachbody has been charging my account ever since Jan 2018, because I didn't fill out a specific form. I was never told by anyone that I had to fill out an extra form. I spoke to a gentleman, yesterday, who helped me with the current situation and he told me that I would be getting a refund because of the situation. I then get an email from the company stating that I would get a partial "credit." Let me be very clear, I don't want anything to do with Beachbody, and haven't since January of 2018! I DON'T WANT A CREDIT! I want my money back.
Your coach account was successfully canceled on April 13, 2021.
We have issued additional refunds for the business service fee.
Please allow up to 3 business days to receive depending on your financial institution.
We sincerely apologize for the inconvenience caused.
I have been a Beachbody member since April, 2020. I paid for a yearly subscription. Beachbody came out with a new program in January 2021 that I wanted to try and my coach encouraged me to try it out. She told me that I would have to pay $200 to get the new program, and included in that, would be a yearly subscription. I paid the $200, did the program, and now Beachbody is charging me another $135 for the yearly subscription. I called the customer service at Beachbody and told them what my coach said and they said there was "nothing to be done because I was outside of the 30 days to upgrade my membership". They said that I only purchased a 9 week program for $200!!!! And the yearly subscription wasn't included. Why in a million years would I pay $200 for only a 9 week program when it wouldn't include the yearly subscription and I was going to be charged $135 only 3 months later.
This company is a scam with horrible customer service. The "escalation" team member even agreed with my point and understood what had happened and they STILL wouldn't do anything about it. I was supposed to hear from corporate within 24-48 hours and haven't heard back. Would not recommend because if you ever have an issue, this billion dollar company will do nothing for you.
Thank you for taking the time to speak with us regarding your account. As discussed, a refund has been processed for the Beachbody On Demand charge. Please allow three business days to receive the refund depending on your financial institution.
We sincerely apologize for the inconvenience caused.
Really disgusted! Went to renew my membership online and could not believe they raised the 6 month membership by $20 and their 3 month membership by $25 DURING A GLOBAL PANDEMIC. People are forced to be home, millions are out of work and this company wants to take everything they have. They were over priced to begin with.
New members in Canada will have an increase due to the exchange rate by $10-$20 (based on membership). *Existing Beachbody On Demand members who join prior to January 6th will not be subject to the price change and will continue to be billed at their current rate until they cancel.
For more information, please review the following FAQ: https://faq.beachbody.com/app/answers/detail/a_id/7555/catid/0/TLP/0.
The workouts are awesome, but the website crashes EVERY SINGLE TIME. I live in San Francisco, have high-speed internet and have no issues with Zoom, streaming other videos but this company is SO BEHIND THE TIMES when it comes to their actual website. PLEASE hire a real website company to fix this!! Otherwise, I love the actual workouts - such a shame!
We are sorry to hear you are having difficulty streaming.
We have reached out to you directly for further assistance to resolve your issue.
I have used the Morning Meltdown Program to help me get into shape and lose weight. It was a great way for me to have an exercise regimen from my own home. I did lose some weight with the program but not as much as I anticipated. It's not a bad program, but it's not the best one either.
We have a variety of workout programs that may be a better fit for your fitness goals.
With Beachbody On Demand, you will have access to hundreds of programs.
Your feedback is truly appreciated.
I clearly told my coach upon signing up I did not want the Shakeology or the three month membership. Rather I would want the yearly membership for $99.00. They Billed me for 3 months @ $44.50 = $133.50. Plus billed for shakeology $130.00. They would not refund my money even with proof via text between me and my coach. Very bad customer service and will try to scam you to be able to bill your bank account as much as possible by misleading you the entire time. They fought me tooth and nail for a $165.00 refund and I still wanted to be a customer?!?! Very bad business.
Lady even told me that even though the coach told me one thing that when I came to the term agreement I should have read through its entirety and it's not their fault that they do not educate their trainers on purchasing and memberships. (Why would she be handling it and telling me information regarding each one? Wrong information at that!!) Other than that yes Beachbody is a good place to get a workout @ home but man y'all need to fix what's going on behind closed doors and stop scamming. Horrible business. Tony Horton would not be proud!!
We confirmed a refund has been processed for the quarterly Beachbody On Demand charges.
We have also reached out to you via email for additional assistance.
This is a great program with a lot of different workout options. Good for all fitness levels. If you purchase the supplements and shakeology, the price can add up quickly. The coaches often have a Facebook page for further accountability.
We are happy to know that you are enjoying our fitness programs.
We have bundle options, which include lots of savings.
You may review our FAQ for further details. https://faq.beachbody.com/app/answers/detail/a_id/3012/catid/0/TLP/0
Excellent program that allows you to utilize the workouts at home or away. Available for streaming on cell phones, computers and tablets. You can follow the order of the programs or pick a favorite!
We are thrilled to know that you are enjoying our workouts and easy access to streaming from multiple devices.
Keep up the good work and we wish you the best on your fitness goals.
I purchased Team Beach Body BOD for $99 in 2019 & 2020 and was charged an outrageous tax rate of $12.71. I live in Hillsborough County Florida where the tax rate is 8.5% and the tax amount is not $12.71 on the amount of $99. I filled out their tax form complaining about the overcharge. I feel as though I am getting the brush off and the runaround when I called Customer Service. I appreciate if you could help me resolve this matter. Receipts are available by request. Thanks.
A credit has been processed for the difference in the amount charged for your taxes based on the city and state you reside.
We sincerely apologize for the inconvenience caused.
I ordered the Shakeology vegan sampler. I immediately noticed I was double charged. I have an emailed transcript- the billing team could not see my double charge because my shipment had not arrived. I was referred to an 1-800 number and the problem was never corrected. Later I discovered an email that my shipment would be delayed. I will never work with this company again- pyramid scheme left a bad taste in my mouth.
We were unable to locate an account with any recent orders or billing. Please contact us if you have any additional information to better assist you. We have also sent an email requesting further information.
The coaching from this company was atrocious. They bestow the title of "coach" onto any half-wit willing to sell their protein shakes. Completely devoid of any intellectual integrity, this company propagates misinformation and pseudoscience through uneducated, misinformed, and very sad people trying to eke out a living at the margins of online peer-to-peer marketing sales. Take a hard PASS on any and all things Beach Body. Save your money and take an actual trip to the beach, it would be better spent.
Typically, our Coaches start out as customers using Beachbody fitness and nutrition products. When they start to get results, people tend to notice and ask what they are doing. Often they end up coaching these people on their own journey. They enjoy helping others achieve the results they've achieved using Beachbody products and want to share that with others.We attempted to reach you by phone; however, we were unsuccessful. We followed up via email to the contact we have listed on your complaint. We were unable to locate an account for you. Please contact us back to address your concerns.
I was charged $300 for a product and 3 weeks later I still have not received it. Customer service is terrible and they told me it will at least be another 8 days before it ships. When I asked to cancel the order, they said they cannot because it has been processed and they cannot cancel orders after that. I have never experienced something like this in my life.
It was a pleasure speaking with you today. I certainly apologize for the recent shipping delay of your order and any inconvenience it may have caused. Just to confirm that your order shipped from our warehouse on November 12, 2020. Please let us know if there is anything else that we can help you with.
I fell in love with the program and it made me feel great. I had to cancel for financial reasons, however, and I planned on recommitting when I could financially afford the subscription fees. However, I noticed after 10 months that I was still being charged and called requesting a refund. They refunded me for 3 months and refused to refund the rest. This is a billion-dollar company that refused to refund a hard-working mother less than $100 even though I had proof that I had canceled back in January. They told me I had agreed to this, however, no information was ever provided to me about the subscription fees EVEN AFTER I CANCELED.
I will be using another workout program moving forward. I disliked the products, the only one I would buy was the fruit punch pre-workout. I purchased smoothies, hydrate, and post-workout from Isagenix which has much better products. I will no longer recommend this company after the way I was treated today. A billion-dollar company can't refund less than $100 during a pandemic. Pathetic and laughable??? I just found out they deleted my proof of cancelation from my account. I canceled on 1/08/2020. I did not get charged a fee in January or February but I began getting charged a fee again in March. I didn't know I was being charged until I received an email alert that my credit card had insufficient funds.
Our records show that you spoke with our corporate office on October 20, 2020. We were unable to locate a cancellation request of your coach account prior October 17, 2020. A Coach Business Account cancellation request must include a Cancellation Form (with corresponding account information) and a required physical or electronic signature. Our corporate office processed Two additional refunds were provided to you, for a total of five.
I ordered Beachbody in April 2020, I never received the video and they entered me in a membership. After trying to reach them for several months, I couldn't log in because I had never created an account. Finally the other day I received an email stating they wanted me to renew my membership. I kindly explained my situation all for them to return via chat text to tell me they could not refund me because the time limit for that had expired but they could cancel my membership. So I am warning all consumers out there. Don't do business with a company that does not honor your hard earned dollars. I am sure they could have accommodated me in some kind of way. They never even tried or offered for THEIR mistake. Shame on Beachbody.
Although your Beachbody On Demand membership is outside of the 30-day money back period, based on your situation below we have approved and refunded the charge to you. Please allow 3-5 working days for your refund to post to your financial institution. Please let us know if there is anything else that we can help you with. We sincerely apologize for the inconvenience caused.
Great workout programs. Various programs to fit all needs, levels and interests. Some are a little on the pricey side but a good investment for your health. Calling in to place order means a sales call but not too pushy.
Thank you for taking time out of your day to leave us feedback. It is always great to hear that not only are our workouts working well for you but that it is giving you a great verity too choose from.
I've been using the Beachbody system for several years now and would highly recommend it to any one looking for a weight loss and exercise system that gets you results! Not only has it guided me on my weight loss journey, but it has also improved my overall health and helped me maintain a level of fitness I've never had before, much less been able to sustain. Having on-demand, world class exercise instructors at your fingertips is invaluable, especially during times when I've been working out almost exclusively at home. I especially love the T25 workouts because Shaun T is so fun and motivating. He doesn't lie when he says that he'll get you in amazing shape if you just trust and believe (and do the workouts).
Thank you for taking the time to point out how valuable being able to work out at home during this time is, and for trusting our workouts into your home! Congrats on your fitness goals!
There are so many choices! When you pay for a membership, you get access to many different types of programs. From fitness beginner to extremely advanced there is something for every level of fitness. But unlike a lot of other programs this caters to many different interests. There are yoga programs, MMA, aerobic-type, some weight-training, and others. I did the first month of the Insanity program and loved it. Saw major results. When I started having trouble with my knee, I switched to Core de Force, which I am loving! The ability to easily change and choose what you want is great - many other platforms would require you to pay separately for each program!
Thank you for leaving your feedback and thoughts regarding our Beachbody on demand program, and for letting people now that we have a workout ready for anybody, at whatever level you are starting at!
You get a large variety of services and help with Beachbody. My only problem with it and that it is geared to individuals who are already pretty fit and you have to realize that when you are starting the program and go very slow if you are NOT very fit.
We appreciate your feedback. We do have a large number of workouts geared towards beginners or individuals that are starting over in their fitness journey. Please feel free to contact us if you ever need more information on which videos are more geared towards beginners or low impact. We are always happy to help.
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