BODi Reviews
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About BODi
BODi offers science-backed supplements, nutrition solutions, digital fitness and weight management programs designed to help support a healthy lifestyle. Members have access to daily wellness and performance supplements, workout programs, meal planning tools and expert nutrition guidance. The company offers programs for a variety of fitness levels that can be streamed at home or on the go.
Visit www.bodi.com- Fitness and nutrition guidance
- Accessible through web and mobile devices
- Wide variety of programs
- Costly program upgrades
- No phone or email support (chat and text only)
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Reviewed Feb. 16, 2017
My now coach, Christine, was doing a marriage boot camp that was based on space and then she posted at the end whoever wants to take a claim back at their health and move forward, to talk to her. That’s when she talked to me about the Beachbody program and we discussed my goals, what would be possible for me and at what point was my fitness level. So we decided to try the 21 Day Fix in 2015 right after my first pregnancy. Then I found out I was pregnant again. So I followed another program until almost a few months before I got my second baby. It was on Autumn’s Beachbody On Demand but it was for pregnancy.
I just started again but this time with the Country Heat because having two small children at home makes it not easy to workout. I found that my body wasn’t ready for the 21 Day Fix yet. But I really love doing the Country Heat. It’s so good to get back on track and try to lose that pregnancy weight. The Country Heat covers all my needs. It's perfect and enthusiastic. Autumn is a pretty good coach on TV.
I've recommended Beachbody. I really love their products that I bought and I can’t wait to get back to 21 Day Fix but I just have to wait a bit more. My mom uses the 21 Day Fix and she’s lost weight too, so we’re doing this together. My sister also has a Country Heat now.
Reviewed Feb. 15, 2017
My sister in law had done Beachbody after having her baby last year. That’s how I first came in contact with Beachbody but I have also noticed a friend from high school and elementary school was getting great results. She is a coach and reached out to me if I’d be interested in trying it. I just had a baby a few months before so I still had the rounded baby pudge. And so I started and after the first week of the program, my stomach looked like a normal person again from it looking like I was three months pregnant.
There's a huge difference because the plan involved reengaging the stomach muscles that I hadn’t been able to engage in the past 10 months. And so I’ve just been consistently going with it. I haven’t missed an exercise day since I started and I’m 31 days in now. For my second round which is the 21 Day Fix, I’ve been doing the Chocolate Vegan Shakeology everyday and I have been really enjoying it. I like the variety of the workouts because if one muscle group’s sore, the next one I do is the arms and then the next day is the legs. It’s a good schedule. I also have the Beachbody On Demand and it's so convenient. I stayed out at a hotel on the beach for a couple of days and I was able to just bring my iPad and keep going with the workouts in my hotel room.
I’ve also really liked having the challenge group and I’ve found that to be really nice. It’s not common these days to have a group of people just cheering you on for living a healthy lifestyle. It's a great support that I’ve been receiving. It’s also nice to have the formula in place for me. Additionally, my coach is really great about doing a full-meal plan for her challenge group. I did for the first week and then realized I was making different meals for myself and for the rest of the family. I have been keeping the containers and the rules in mind then personalizing it for the family so we’re not eating the same thing everyday of the week. I don’t stick to the containers completely though and I am nursing so I have to go out of the calorie bracket. But I try to follow it as well as I can. I was not a vegetable person before and I would probably go a full week without having a real vegetable. Having these four containers of vegetables a day is such a big difference for my body. I feel that I have a lot more energy.
Hello Carolyn,
Congratulations on your new bundle of joy! We are pleased to know you are experiencing great results with our programs. The portion control containers are a great way to control your food intake while doing the 21 Day Fix program. We thank you for also upgrading to our new Beach body On Demand All Access program, which grants you full access to all of our workouts.Again, thank you for being a dedicated customer and we wish you great success on achieving your goals.
Sincerely,
Beachbody Corporate
Reviewed Feb. 14, 2017
I had tried P90X before. It was back when I was still in the service and the biggest problem with that was that I was in the infantry, which meant that by the time that we were done with the day at 7:00 PM, it gives you a grand total of 10 hours before you had to be awake again to do morning PT. So I really didn’t have the time to do it. But I liked and I wanted to be able to do it. When I got out of the military I wanted to do P90X because I have the old DVD's, but I knew I wasn’t ready. I logged on to Beachbody's website and I find out that they have an on-demand service, which is awesome. So I finished the P90. I’m about 30 days into P90X3 right now.
Originally, I was a little discouraged because the electrical measurement system that I had said I wasn’t losing body fat. So I decided to check again with the actual body measurements, and it looks like I’ve gone from a 33 to 26 in 120 days and on my last reading, I’ve gone down 17 pounds in the same amount of time. Having the on-demand service was a really great idea, because you’re able to cycle into the next program with no problems. Whoever came up with that idea should be getting a standing ovation or a big bonus.
One of the barriers was always large, upfront costs for the DVD's, but if you think about it, it's just $4 a week. It’s a really good investment. Not only have I lost weight and body fat, but I do dance classes with my wife and I’m no longer hurting as much as I used to. Also about the same time that I started the program, we found out that my wife and I are going to have a daughter. So now, not only am I doing this for myself but I’m also going to be a role model.
Hello Erik,
Congratulations on your wife’s pregnancy! We are so happy to hear that you are leading a healthy and fulfilling life for yourself and your growing family.
We hope we continue to provide the assistance and help you need for your fitness journey.
Beachbody on Demand is such a great tool to use for customers such as yourself because of the convenience. Just recently, we launched a new offer for Beachbody on Demand All Access, which is a yearly cost of $99.95 (+tax if applicable) and provides access to all of the content on Beachbody on Demand, including the premium content. By upgrading to the BOD All Access you are able to stream the workouts such as Core De Force, Insanity, Body Beast, etc. which are normally programs that need be bought individually as the digital download or physical copies.
If you are ever interested in upgrading to All Access, please contact us to further assist you.
Thank you so much for sharing your experiences with us.
Keep up the great work!
Sincerely,
Corporate Escalations Specialist
Reviewed Feb. 13, 2017
On the 9th July 2016 I ordered the Cize workout and against my better judgment agreed to receiving the Activit dietary supplements at a one time low fee. I was told all I had to do if I no longer wanted the supplement was to call and cancel. The day I received my product I called 800-207-0425 to cancel my order. When I spoke to the rep I was told I could also cancel the subscription quickly online. I asked him "did I need to do that" seeing as I was canceling with him and very very clearly he said no, all good he would take care of everything in this call. I felt reassured. We had a pleasant exchange and I hung up thinking that was easy and efficient as promised.
I went on to enjoy my new DVD workout. A month later a box of Activit showed up delivered through USPS. I was at a loss and very confused as I knew I had canceled this. I immediately contacted Beachbody customer service. This has now started a 6 month exchange of getting nowhere. I have in total received 3 shipments of these supplements and each and every time I get on to customer service requesting them to stop and get nowhere. This company is designed to steal money. I have now decided to contact whatever entity I can to report them and try to return these unopened boxes of product that just keep coming and to recover the money from my account this company has stolen.
Hello Joann,
We have attempted to reach you regarding your inquiry, however we have been unsuccessful.
To better assist you, please contact us at your earliest covenience at (877) 908.4055, Monday through Friday 8:00 AM- 4:30 PM PST.
We have cancelled all subscriptions on your account, no further charges will occur.
Sincerely,
Beachbody Corporate Escalations
Reviewed Feb. 13, 2017
I'm trying to figure out how the website works. There are no manuals. I paid for the streaming product, and I also use the calendar. When I schedule workouts on the calendar, and then I click on start, it launches a timer. But the workout does not start. It looks like the calendar and the streaming products are not connected. After talking to a person for 30 minutes she agreed that this doesn't work like it should, and there are no manuals or instructions on how to use it. She walked me through the use of it, but without her talking me through, it would be impossible to figure it out. The website is horrible. When you're having troubles getting the tools you've already paid for and they keep popping up sales ads it frustrating. They are trying to sell me more when what I paid for doesn't work. I guess all I need to hear from somebody is, "You're right. It doesn't work that way".
Hello Allen,
It was a pleasure speaking with you in regards to using the Super Gym and Beachbody on Demand All Access.
After troubleshooting with you over the phone, we noticed some improvements that could be made that may enhance the overall user experience.
Your feedback was very helpful in helping us improve the services we provide. We assure you it has been escalated to our Technology department for further review.
Sincerely,
Isamar M.Corporate Escalations Specialist
Reviewed Feb. 12, 2017
Don't plan on canceling anything. I have order a few thousand bags through Beachbody over the years and the latest attempt with dealing with their Customer Service is the final straw. Years ago I didn't do a good enough job with reading fine print and would get wrapped up in monthly subscriptions I didn't use. It was a nightmare to cancel then. A few years later (present date) I ordered the Piyo workout. I was hoping to get started ASAP so I spent the extra $9.95 to get rush shipping (2-4 business days). Over a week later, my order had not shipped and I called Customer Service. I wanted to make sure I did not have to pay the rush shipping since the product had not even shipped over a week after ordering.
It was clear years ago and just as clear today that a tactic they use to prevent cancellations or requests for refunds is to make you wait on hold for absolutely ridiculous amounts of time. When someone finally took my call, he needed a supervisor to be able to do the refund and put me on hold for over 30 minutes... which during that wait I decided I don't want to do business with this scam of a company. After the agent kept getting back on the line every few minutes for another 10+ min I told him I wanted to cancel the order altogether, which apparently also has to be done by a supervisor.
Finally a supervisor gets on the phone and says they don't see any records of my order confirmation so there is nothing to cancel. She also wanted my credit card number just to make sure (even though she said there was no confirmation email ever sent to me). I offered multiple times to forward the email I received, but they didn't want it. I explained to her that I did not want my card to be charged at any time and that I could see where it was going, "Today you have no record of me ordering anything and next week I'll get an email with the shipping information and charge on my card."
I requested that she send me an email a promise that if I am ever charged for this "nonexistent order" that not only did I want the full refund for the product but that any nonrefundable charges such as shipping and handling also needed to be refunded. She did end up sending me that, however no direct email to her, so if I do get a charge I will get to spend a ridiculous amount of time again trying to get it sorted out.
The funny part is, they have no record of the confirmation email coming to me, but the email the supervisor sent was to the exact same email address. Overall, I wouldn't have been too bent out of shape if they treated customers who needed assistance with the same urgency as customers who want to make a purchase. It feels very much they try to wait out customers who want to cancel / get refunded anything to keep people from dedicating the enormous amount of time and dedication it takes to do so.
Hi Crystal,
Due to a system issue, your order did not process as expected which explains why we were initially unable to locate your account.
In addition to the efforts we have made to rectify this situation, we will take the appropriate internal action to address this matter. Any errors discovered will be formally addressed with the agent(s) involved and their leadership team to prevent these types of servicing issues moving forward.
It was our pleasure in speaking with you and gathering all of your very helpful feedback. As discussed, you have been reshipped the Piyo DVD package since you did not receive the first order.
We sincerely apologize for any inconvenience this caused.
Sincerely,
Jamisha BlackburnBeachbody Corporate Escalations
Reviewed Feb. 11, 2017
My friend who is a Beachbody coach got me into Beachbody. I’ve done the 21 Day Fix Extreme, Shakeology, Body Beast, and just started Core de Force. So far, my favorite is the 21 Day Fix Extreme. It’s super easy to use a meal plan and it works really well, especially if you’re trying to do a lot in a short amount of time. But Core de Force has been a lot of fun. It's probably been the most fun workout.
I didn’t follow the meal plan that much so I definitely saw a lot of increase in muscle but I didn’t see much of a difference in the scale. With the 21 Day Fix, I was getting ready for my wedding when I used that so I was a lot stricter about the meal plan and saw a lot more results with it. I would definitely recommend Beachbody to a friend.
Hi Kristen,
Congratulations on achieving your goals! You are a wonderful example on maintaining a healthy lifestyle. You should consider trying out our Beachbody Challenge for a cash prize!Keep up the good work.
Sincerely,
Beachbody Corporate Escalations
Reviewed Feb. 9, 2017
I'm loving Beachbody. I heard about it years ago through my cousin who's a coach. My best friend started doing it and became a coach, so I got on it with her. I've been doing Core de Force but I bought the $200 all-access. After the first 30 days, I wasn't really feeling like there was a big change, but when I looked at the pictures, it was definitely noticeable. I also have the Shakeology and I've been thinking about getting supplements. Beachbody works. You get in what you put out.
Reviewed Feb. 8, 2017
It’s been great with Beachbody. I did the 21 Day Fix and I’m still following it, and the results have been awesome. I’m happy because I’m almost back to high school weight and it’s good. However, I don't know if they have sent the t-shirts. I did everything I was supposed to do but I haven’t gotten them.
Hello Audra,
We are happy to hear how much you are enjoying our 21 Day Fix program!
Upon checking your account, tracking shows your Success Story t-shirt has been delivered.
Great job!
Sincerely,
Beachbody Corporate
Reviewed Feb. 7, 2017
A while back I did the Hard Corps 22 and didn't really like it as much. Then in November I did 21 Day Fix, which I really like and continue to do. At that point I was doing shakes too which I didn't like at first but I got used to the taste. They helped with my cravings so I really like the shake but they're kind of expensive. I went very strict on the program for a month and lost 10 pounds and 6.5 inches. I was very satisfied with that. It did really well. And then this last month I started triathlon training so I didn't do it as much. But I use the shakes every day for breakfast or after my workout. I'm just trying to figure out how I can incorporate the workout when I'm doing 12 to 15 hours of training a week. That's hard. But I would recommend Beachbody and would like to be sponsored by them for Ironman.
Hi Dawn,
Congratulations on your amazing results with our 21 Day Fix program. We also see that you have recently upgraded to our Beachbody On Demand All Access program. You should submit your before and after results for a chance to win a cash prize!
Sincerely,
Beachbody Corporate
Reviewed Feb. 6, 2017
I was recently charged twice for my on demand account. Not only did this inconvenience me because of the extra $41.20 being taken off of my card but it also caused me to overdraft and get a late charge on my car payment because I only had enough funds in there to cover the car payment. When I contacted customer service to help me with the issue she refunded me my $41.20 but made no other attempts to make the situation right... even after telling her I was considering canceling my account and my coach account. She didn't offer any other way to make the situation right causing me to in fact cancel my account and when I asked her to verify that it was indeed canceled she said "Sure". This made me even more mad. It should have been a simple yes or no so that I'm not left to question whether or not I will receive charges in the future! Very disappointed!
Hi Bri,
We sincerely apologize for the billing issue with your Beachbody On Demand subscription. This is not a usual experience. Your account has been refunded appropriately to correct the discrepancy.
If you haven't already, please provide the requested documentation so you can be reimbursed for any overdraft fees associated with this issue..
Again, we apologize for the inconvenience.
Sincerely,
Beachbody Corporate Escalations
Reviewed Feb. 6, 2017
I love the Body Beast program but I plateaued and needed to change up so I went to Hammer and Chisel. Today marks my 30th day on Hammer and Chisel. And then once I get done I'd do another six months of Body Beast and I'm going to keep on doing that. Before I started Body Beast and any of this, I was at 18% body fat 7 months ago and I was about 190 pounds. But thanks to Beachbody, Body Beast and Hammer and Chisel, I'm down to 7% body fat and down to 160 pounds. It's been incredible. I wasn't following the meal plan like I was supposed to for the first 3-4 months. I wasn't seeing any drastic changes. But once I actually dedicated myself to following the meal plan, really eating right and not cheating, then I started seeing crazy amounts of difference.
I tried the Shakeology but I wasn't a real big fan of it because I don't really like the ingredients. Then I used the pre-workout and it tasted really off so I have my own pre-workout and get all my stuff from somewhere else. But other than that, it's been a wonderful experience. I've heard a lot of hype around Beachbody's Endurance but I'm going through my BCAs now. So once I get done with that, I might try the Endurance from Beachbody.
Reviewed Feb. 5, 2017
I heard about Beachbody a couple of years ago through a friend of mine, who was a coach. After I had my second baby five months ago, another friend of mine became a coach and I had told her I was struggling losing the last 10 pounds. And so I started and got the Core de Force program and I love it. I’m back to pre-baby weight at 5 months postpartum and back in my old clothes. I lost the last 8 pounds and about 6 inches so far. I like the community at Beachbody. Everyone is super supportive. I did the Health Bet in January and just the experience I got through that with everybody’s support and seeing everyone post their pictures up every day motivates me to put mine up and keeps me on track.
Hello Kim,
Great job on reaching your weight loss goal with Core De Force! We appreciate your participation with our Health Bet contest! This is a great way to gain further motivation from others who are working hard to achieve their health goals.
Thank you for your dedication.
Sincerely,
Beachbody Corporate
Reviewed Feb. 4, 2017
I was looking for an online exercise program last year. I signed up for the free membership just to see what they offered. Never used the service. Was charged for the membership after 31 days. They refused to reimburse me, although they can see that I never even logged into their site. I believe this is unethical of them, even if they feel justified by some fine print.
Hi Sonia,
Your Team Beachbody Club membership has been cancelled as of 2/3/2017 and as a courtesy, the last two charges have been refunded.
After reviewing your account, we found your cancellation request was not submitted until 2/3/2017. The BOD promotional offer you took advantage of was for a 30-day free trial. To avoid reoccurring charges, either a verbal or written cancellation request was required by 4/6/2016.
We were unable to reach you to let you know of our resolution; however, if you would still like additional assistance please contact us at your earliest convenience.
Sincerely,
Isamar M.Corporate Escalations
Reviewed Feb. 4, 2017
I’ve had a good experience and good results with Beachbody. I've finished the Insanity workout and I’m doing Asylum. When I'm done with Asylum, I’ll do the other one. I’ve already recommended my brothers try Beachbody.
Hello Keith,
Great job on completing our Insanity workout program. We also see that you received a Success Story t-shirt for completing the workout! Keep up the good work!
Sincerely,
Beachbody Corporate
Reviewed Feb. 3, 2017
My wife worked at the bank in town and there was a girl, working there too, who got into Beachbody. She and my wife started talking about Beachbody and that's how my wife became a coach. Program-wise, we got the 21 Day Fix and 21 Day Fix Extreme. We bought Beachbody on Demand and P90X as well. Also, Shakeology and Energize were the main supplements we’ve purchased from them. After using the Beachbody products, I've lost around 45 pounds and have started to see abs. But the main thing that's helped us and where most of our success was from was the eating plan. The programs were awesome, fun and we're very happy with them but the eating plan has changed everything.
Hello Trea,
We are glad to hear that you are enjoying our Beachbody products!
Also, congratulations on losing 45 pounds! We hope you and your wife continue to enjoy your workouts!
Don’t forget to submit your results for a chance to win cash prizes!
Thank you for sharing your experience, and keep you the good work!
Sincerely,
Beachbody Corporate
Reviewed Feb. 2, 2017
We purchased the P90X3 video from Beachbody and ordering it online was straightforward. I also did see good results after following the workout.
Hello Jason,
Thank you for purchasing our P90X3 workout program. We also see that you submitted your results and your Success Story t-shirt is on its way!
Sincerely,
Beachbody Corporate
Reviewed Feb. 1, 2017
My brother did Beachbody about two years ago and he lost a crazy amount of weight. And now he’s a Beachbody coach. He’s motivated me to just pick up the tape and said that if I get through it the first two weeks, I'm guaranteed to love it and that I'd see results. And that’s how I went. Right on Halloween, I started the Insanity program. I went through that for full 60 days and I lost nearly 23 pounds. And now, I’m currently in the Max 30 program. When I was doing Insanity, I noticed that I was weighing myself way too often and I started to get down on myself if I didn’t lose the amount of weight I wanted to in a particular week. So in this Max 30 program, I made a goal for myself that I wasn’t going to weigh myself until the end of the program and I’ve been sticking strong to that. I feel I'm getting stronger and I love it. Beachbody’s been a great thing for me so I’m very happy I joined it. It has been a fantastic experience.
Hi Matthew,
Our Insanity program seems to be the perfect choice for you! Great job on losing 23 pounds and we wish you the best of luck with the Insanity Max 30.
Sincerely,
Beachbody Corporate
Reviewed Jan. 31, 2017
I love Beachbody products. I have Hip Hop Abs, 21 Day Fix, PIYO, CIZE, and now Country Heat. Back in my day, I went to the country clubs, I two-stepped, three-stepped, the waltz, the tush push, the Boot Scootin' Boogie (Brooks and Dun), the 10 step to the Cotton Eyed Joe, the electric slide, the achy breaky heart (Billy Ray Cyrus). I have not been in quite a few years, while I haven't forgot the two-step, the three-step and the waltz, I have forgotten the line dances, when I saw Country Heat I was so excited to get through my CIZE DVDs and order Country Heat to learn the line dances again.
I hope there is a sequel to this that actually has some line dances on it to learn that go with some of the best songs out there. I am so disappointed in Country Heat. I thought I was going to learn some line dances to some songs that are on the radio and then when I heard the song on the radio I could do the line dance to it. I don't want to pay the next installments that I owe. All it is, is about 100 different steps to learn, some are familiar, most are not. There is only one line dance in the whole PKG.
The Dirty 30 exercise routine needs to stay with the 21 Day Fix. There is a Mishmash part that I've read about, it didn't come with my PKG. I thought I was gonna relearn some old line dances and learn some new ones, not just a hundred steps and only 1 line dance. I really like the lay out of Sean T's CIZE, you really learn some dance moves that actually go with a routine, and then you dance the routine, 6 of them, he's a really good instructor. Thank you and please let me know if and when a real Country Heat DVD PKG becomes available.
Hi Joyce,
Thank you for being a dedicated Beachbody customer and taking the time to talk to us.
You've had so much success with multiple Beachbody programs, so we're bummed Country Heat didn't work out for you. But, we stand behind our products and our 100% satisfaction money-back guarantee. With that in mind, it was easy to help out with your concern and accomodate your request.
We hope it was resolved to your satisfaction.
We are happy we've been able to support your health and fitness needs thus far. Keep up the good work.
Sincerely,
Beachbody Corporate Escalations
Reviewed Jan. 29, 2017
A few years back, we were watching the Turbo Fire commercial and I told my boyfriend at the time that I wanted that because I needed to lose weight. So, that was my Valentine's Day present. So far, I did T25 and PiYo as well as Country Heat and Cize, and I'm extremely satisfied with every single one of them. In fact, everyone that I've come in contact with ask about what programs I've done, and I've told them everything about Beachbody.
Hi Cortney,
We are very happy to hear about your success with Beachbody!
You are a perfect example of the amazing results you can achieve with just one of our programs, but you have completed multiple - that is AWESOME!
After reviewing your account, we confirmed you have entered your results to receive the Beachbody Challenge t-shirts for each completed program. We have sent you t-shirts for PiYO, CIZE and Country Heat.
Keep up the great work and we hope we continue to be a helping tool in your fitness journey!
Sincerely,
Beachbody Corporate
Reviewed Jan. 28, 2017
My niece by marriage became a Beachbody coach and since we're friends on Facebook, I kept seeing all these advertisements on how they do. So one day I jumped on it and said I'm interested in losing some weight. And she got me signed up that very day. I have tried and used all of the performance line. I started out with 21-day fix and 1 to 21 day fix extreme. I went to P90X3 and when Hammer and Chisel came out, I jumped all over that. I liked it so much. And I bought Body Beast and workout to it almost exclusively. I do have several others like Core De Force, Brazil Butt Lift and RevAbs but I keep going back to Body Beast all the time. Then they had an offer here recently where I could buy a year of BOD and I bought them. So I not only have DVDs of the programs, I now have every single program on the internet.
I'm very happy with the results I've gotten with everything. It's like every single one of them has something for me that I can go back to. I'm 66 years old and my initial goal was to lose some weight and I lost more weight than I thought I would. I only had a goal of 20 pounds but I lost 35 pounds. That turned me on and when I got the Hammer and Chisel, that turned me onto weightlifting. And after going through a year of Body Beast and Hammer and Chisel, I decided to start competing at my age. So it changed my way of eating and my approach to food. Body Beast's Sagi Kalev has this burning desire to lift weights and be strong which has taken over my life and it's really great. Last month in October, I was one of those daily challenger winners then I became a monthly challenger winner in October. So they did a really good job of editing out my blue language, so to speak and I would recommend them.
Hi Monica,
Thank you for sharing your fitness journey with us! We are very happy to hear of your achievements with our fitness programs!
We are also glad to hear you took advantage of the promotional offer of the Beachbody on Demand All Access. This is such a great opportunity to be able to use Beachbody’s programs to their full potential.
Normally, Beachbody on Demand is $38.87 (+tax) every 3 months, which comes out to an average of $150 a year, however, with the promotional offer, a yearly premium is discounted at $99.95 (+tax).
After reviewing your account, we confirmed you have already also received Beachbody Challenge t-shirts for submitting your before and after results. Be sure to continue to submit your results for any other programs you completed.
Keep up the great work and we hope we continue to be a helping tool in your fitness journey!
Sincerely,
Beachbody Corporate
Reviewed Jan. 27, 2017
Fraudulent company! I canceled back in March 2016. The card I file expired. They have called, emailed etc to get a new card. I explained that I cancelled the coach account. No new card would be given. THEY GOT MY NEW CARD NUMBER - not from me. I have numerous emails etc. Never ever use this company. They will milk you forever and never let you cancel.
Hi Alicia,
We apologize for any difficulty you experienced in cancelling your Coach account over the past few months.
Per our Team Beachbody Independent Coach Policy and Procedures, a Coach must submit a cancellation form with a signature in order to close the account. This is to ensure understanding of responsibilities and necessary actions moving forward, even if commissions were not disbursed. Cancellation of your Coach account is separate and distinct from cancelling other Home Direct subscriptions like Shakeology.
On January 28, 2017, your account was successfully cancelled after receiving your signed form. As a courtesy, we also processed a refund for your Business Service Fees totaling $127.60 to make up for any misunderstanding.
We consider this matter resolved, but if you have any further questions, please feel free to contact us. We're happy to help.
Sincerely,
Beachbody Corporate Escalations
Reviewed Jan. 27, 2017
I like Beachbody. In fact, I'm still doing it. I started with T25, the Alpha, Beta and Gamma. I've also been working on Body Beast and did some Hammer and Chisel. I've lost about 45 pounds at the beginning and I was one of the $500 winners in their photo event. So, I've been really satisfied with them.
Congratulations on being a Beachbody Challenge winner and receiving the $500, that is such a great accomplishment!
We are happy to hear you have had good results with the assistance of Focus T25, Body Beast, and the Master’s Hammer and Chisel. We hope you continue to exceed in your fitness journey.
Keep up the good work!
Sincerely,
Beachbody Corporate
Reviewed Jan. 26, 2017
I've been feeling very unwell health-wise, so I wound up doing Beachbody's Hammer and Chisel program. And it was really a transformation. I benefited significantly from their coaching services. They've got people that are supporting in there, that chime in at the right time. It helped me feel good again. It was wonderful both mentally and physically and great things happened after that. I ended backpacking down in the Grand Canyon and I would never have been able to carry 30 plus pounds down my back, feel strong, enjoy that trip and make it back up. And I really owed that to Hammer and Chisel.
It's a great idea to have a coach and a team that you can feel a part of, so that you can be accountable to everyone that's out there and not just yourself. Everybody's cheering one another. And it's not that you have to go somewhere to do it. You can do it online and by posting pictures, you feel like you're getting to know these people and be a part of something. It gives you extra drive, and that's a differentiator of Beachbody. Also, my personal coach, Lisa, is fantastic. She says to me on occasion, "Come on. You should be a coach. You should be a coach." Because of how many things I would post and trying to inspire others to feel and believe in themselves. And to gain the energy and the great feelings that I got from doing the program. I love Beachbody. I challenged with the Shakeology and a three-day exercise. I still stay involved which helps me to keep in line.
Hi Stephanie,
We sincerely appreciate you taking the time to share your fitness experience!
From the sounds of it, you have been very active after being able to complete the Master’s Hammer and Chisel program. You are a great example of how life changing our fitness programs can be.
If you would like to get more information on becoming a Coach, you can visit us at http://www.teambeachbody.com/coach to learn more.
We wish you success in reaching your fitness goals.
Sincerely,
Beachbody Corporate
Reviewed Jan. 25, 2017
They refuse to take paper fax request to cancel. Force you to go to a complex online cancelation form. When I did so it did not recognize the last 4 digits of my social. After dealing with chat room reps they told me to complete a W-9 and do another application then go in and cancel. So I called my credit card company and they are going to stop their charges. Avoid this company at all costs. They are crooks.
Hi Paul,
We sincerely apologize for any inconvenience you may have experienced with cancelling your Coach Account.
The Team Beachbody Independent Coaching opportunity is a business that gives Coachesthe opportunity to earn commissions. Because of this earnings potential, a valid social security number (SSN) is needed to start and maintain a Coach Business Center.
If for any reason we are notified we do not have a valid SSN on file, we must correct it, even if the error is found at the time of cancellation.
We appreciate you providing the requested information and assure you your Coach account was cancelled as of 1/27/2017. You will no longer be billed the monthly Business Service Fee.
We've tried contacting you, but have been unsuccessful thus far. We would like to still gather more information in regards to your experience to ensure all of your questions and/or concerns have been fully addressed.
Please feel free to contact us at your earliest convenience.
Sincerely,
Beachbody Corporate Escalations
Reviewed Jan. 25, 2017
I got the vitamins, Shakeology, and Insanity like the Max 30, the 21 Basics, Extreme and the regular one that came in the packet from Beachbody. The Hammer and Chisel PiYo workout was one of my first. It was really easy purchasing online. When you pull up the Basic Packet, you see what can be added and that makes it easy to navigate through and add on if you want to. So far, it's been a good experience. Anytime I called customer service, everybody was always absolutely friendly and super accommodating for any of my needs whether it was a cancellation, a deferment or a problem.
Reviewed Jan. 24, 2017
I'm 5'9" and was almost 270 pounds as a male and that's a lot of weight. A friend of mine told me, "Hey, if you don't lose some weight, some other man is gonna be raising your kids." That turned the light bulb on. I ordered a P90X and did it for two weeks that I had to take a day off. Once I did that, I got the mindset that I have to workout everyday. I did my first full 90 days and has been hooked ever since. I've lost a little bit over 65 pounds in the two years that I've done it.
Right now, my friend and I are doing Core De Force and we love it. We've done our first 30 days and now on our second one. He had lost almost 30 pounds just by doing the program. I had multiple people who saw the results and everything that's happened with me. They ask what kind of diet I am in and I tell them, as well as the program that I do. Other people think they have to go on a special diet to lose weight. And I said, "Well, you know, what kind of activities are you doing? Because each activity, you know, might be a little bit more intense. So, your diet has got to be changed." They have to find a program that fits their profile and what it is that they want to do. Every program is great, but if they are 60 percent body fat, I wouldn't recommend doing Body Beast. I would maybe start off with a T25. I love the programs and I promote Beachbody as much as I can. Now, I've gotten people that I know by the program.
Hi Mike,
Congratulations on losing 65 pounds with P90X! That is definitely a huge accomplishment and something we are very proud to have helped you achieve!
Core De Force is a great program where mixed-martial arts (MMA) workouts have been incorporated to help tighten up your midsection, carve a stronger core, and sculpt total-body definition. This program can certainly help you get to the next chapter in your fitness journey.
If you are interested in sharing and submitting your before and after results to our Beachbody Challenge for a chance at winning cash prizes and/or other gifts, visit us here: https://www.teambeachbody.com/beachbody-challenge
We wish you success in reaching your fitness goals.
Sincerely,
Beachbody Corporate
Reviewed Jan. 23, 2017
I have done a program but it didn't work great. It's Body Beast that still works. It was easy to purchase it online. It saved my life. My weight loss plan is 52 and I lost 22 pounds so I did good. I recommended it to people. I always told them it's Body Beast.
Reviewed Jan. 22, 2017
The package that I got included Body Beast but I also included a trial of Shakeology. The package also included supplements like Recovery, a whey protein supplement and a creatine supplement. Purchase was really easy. I started my first rounds of Body Beast in June of 2016 and finished in September. I then started round two of the same program in January. The first round was great. I lost 20 pounds and a couple of inches overall, and so far, round two is going good.
Reviewed Jan. 19, 2017
I did Beachbody's Body Beast, went crazy with it and I lost three pounds. It usually takes three months to get results but I'm picky and it took me close to four months. I have their NutriBullet too and usually juice vegetables like kale, lemons, cucumbers and some berries. I got a chance to try the strawberry Shakeology too. I also purchased the Brazil Butt Lift previously but I didn't use that like I did the Body Beast which was a lot. I bought the supplements and stuff that go with the Body Beast like the little white powder that you use when you're lifting weights.
I love working out and I got to a point where I looked forward to going down the basement and doing my workout. I would tell John, "Well, I'm going to go workout with the guys... You know, Sagi and two various big-muscled men that he has on." I felt like I had a personal trainer. Even though they were all big guys, I was able to get good results without turning myself so. It was a lot of fun and probably the best experience I've had.
The Beachbody staff was also really good and sweet to me. They contacted me to see if I wanted to participate in something online. I sent in my before and after pictures and they gave me $500 as a contest winner. I recommended Body Beast to everyone and I had eight people order Body Beast because of the results I got. People would see me and ask what I was doing. I tell them to order the Body Beast and just do it. I did and I ate like a body builder. I had cod, chicken breast, and broccoli and I would always do his supplements. I'm not always disciplined but during that time, I had a goal in mind that I wanted to accomplish. I really followed through with the nutrition. I went from being pudgy to pretty lean at the age of 49.
Reviewed Jan. 18, 2017
I did a trial pack of Shakeology and it was all right. Purchasing the 21 Day Fix and Cize was easy. I won $500 in the contest and still doing the program. It's been a good experience so far.
Reviewed Jan. 17, 2017
I heard a lot about Beachbody. It just seemed to be the most popular and my friend's doing it. I got the P90X3 that came with the Shakeology and I like it. It was very easy to purchase online and I would recommend it.
Reviewed Jan. 16, 2017
Beachbody was something that I always knew was out there, that it was crazy hard and was a huge challenge. Even back when I was in high school, I knew of it. My dad bought their P90X and did that. I did their Insanity videos and I won the Beachbody Challenge Award. That was really cool and encouraging and I'm still doing it. I started the 22 Hard Corps at the beginning of the year and I'm super excited about that. It's really challenging and a different change of pace from Insanity with the weights and everything like that. I love it. I also got the P90X Jump Mat which was really good and I got a free sample of Shakeology. It was super easy and straightforward purchasing their products online. All in all, it's always been a really awesome experience and I love working with all the different people. I would definitely recommend Beachbody to a friend.
Reviewed Jan. 15, 2017
A lot of the times the order confirmation and tracking wasn't very helpful for a while so we didn't really know it was coming in. But things would come in about the time we'd expect it. There's just no way of knowing when they had come in. We purchased the Shakeology, all of the Performance line, Beachbody On-Demand and then TurboFire, Insanity Max:30, Body Beast, 22 Minutes Hard Corps, Core De Force, and PiYo. But we've stopped doing a couple of the Performance Line products, the Recovery and Recharge, because it's one of the few that there's not a vegan option for. And that's something that we've been hoping to have changes in.
Reviewed Jan. 14, 2017
We recently just had a little girl and my wife was researching throughout her pregnancy on how to lose the baby weight. She had heard of a coach that a lot of the ladies have recommended so she reached out to her and learned about Beachbody. My wife did the first couple of rounds of their program. She was seeing results but not quite what she was expecting. Once she changed over to doing the Shakeology on a regular basis and following the meal plans, she was seeing a lot better results. We'd done the 21 Day Fix and we completed the Les Mills Combat. We also did 22 Minute Hard Corps, Hammer and Chisel and Body Beast. We're currently doing Core De Force.
I lost a lot of my weight through the first couple of programs, wanted to maintain it and put on some muscle so I was getting more of the Shakeology which is like a protein powder. I've started trying it in the morning for breakfast and I'm enjoying it. I was a contest winner in one of the challenges for the 22 Minute Hard Corps and I won money for the transformation. My wife is currently a coach so I signed on with her and we're trying to expand and spread the word.
Reviewed Jan. 13, 2017
The people at Beachbody care about the customers and their products are phenomenal. Every product I've tried from Beachbody or anything they're affiliated with is amazing. I got 90X and Shakeology later in the year, thinking I had to start a change and I was looking for a source to do that. I used their diet guide that had suggestions on how to eat properly and the things about the workout. I was already happy with my transformation but winning the monthly prize for my age group was awesome. It was life-changing. I had never even really intended on doing their challenge and I didn't even think I'd do any good in the contest but it was a great opportunity and pleasure to be able to accept that $1000.
Updated review: Jan. 16, 2017
Beachbody resolved the issue immediately after reading my review. I was very satisfied with the explanation I received and the swift manner in which they refunded me my money.
Original Review: Jan. 8, 2017
I watched an infomercial on tv and thought I would like to buy the DVDs for CISE. So I went to the website advertised which was cise.com but it took me to beachbody when I went to order. Of course then it took me through several pages of possible add-ons and it was confusing as some of these add-ons were to be included free according to the tv and it was unclear how much extra they were charging. I continued on thinking I could make the necessary changes before I placed my order. THAT WAS A HUGE MISTAKE. On this website once you get to the final page to review your order you cannot go back, you cannot make changes. So... I did not submit the order. I closed out the page and then went into history and cleared everything out. Almost 2 hours later I get a "confirmation" email of the order I placed telling me it was processing.
I immediately attempted to cancel out the order and was told by the representative that the "one hour window" to make changes to the order had passed and there was nothing I could do except to return the dvds. I told them I wasn't paying for them, they said I would be refunded... I said, "NO, I am not paying for them at all." DO NOT PLACE ONLINE ORDER... CALL THEM INSTEAD... THE WEBSITE IS A SHAM.
Hello Alice,
We would like to thank you for your patience and understanding while we resolved your concerns.
To confirm, you have been refunded for the first installment of the order and issued a return label to return the product back to Beachbody.
We value your feedback and will be sure to forward it to our executive teams.
Sincerely,
Isamar M.Corporate Escalations Specialist
Reviewed Jan. 7, 2017
They have great videos, coaching program, and shakeology. But good luck trying to cancel anytime the auto charges. They make it nearly impossible. I run a big online publishing company that depends on renewals too, including auto renewals by credit card, but we make it easy to cancel when someone wants to. Just try to do it by their site...you can't. Tried contacting them by chat and phone today to do it. On hold forever, chat is down. And, this is the second time I have tried.
I actually think I already did this months ago with a rep on the phone. So I was surprised to get another charge on my cc statement again this month. And...my beachbody coach even warned me about this... be sure to UNCHECK the beachbody by demand opt in, or after the trial I would be charged. I could have sworn I unchecked it since she told me to...but to no avail. They have charged me at least twice now another $49 each...and I haven't been able to stop it.
Hi Julia,
We have attempted to reach you via telephone, email, and Consumeraffairs.com messaging, but haven't been able to reach you.
On January 13, 2017 we refunded two (2) Team Beachbody Club membership charges totaling $82.40. We also ensured that all subscriptions have been cancelled and no further charges will occur.
We apologize for any inconvenience you experienced.
Please feel free to contact us if you have any further questions.
Sincerely,
Beachbody Corporate Escalations
Reviewed Jan. 6, 2017
Requested a FREE 31 DAY TRIAL! Of their on-demand service (regretfully) and in my hours of attempts to speak with a customer service representative and after clicking every link within in their website... I have yet to be able to successfully cancel my account. I am slowly being convinced this is a nationally unrecognized scam or an insufferably mismanaged company, but as of now my gracious amount of patience has reached conclusion. (As well as my trial period). Now I get to sit here and watch the charge roll into my account as a credit to Beachbody's conniving account management and my naivety for trusting this company.
Hi Jeffrey,
Beachbody Customer Support information is available online. It can be found by visiting our online support page at www.beachbodysupport.com.
Upon reviewing your account, your Beachbody On Demand subscription was successfully cancelled on January 6, 2017 before your trial period expired. You were not charged any additional fees.
We have attempted to reach you by phone and email to confirm your cancellation was processed, but we haven't been able to reach you.
Please feel free to contact us if you further questions. We are happy to help!
Sincerely,
Beachbody Corporate Escalations
Reviewed Jan. 5, 2017
I purchased body beast program. On the website it says that with your purchase you can stream workouts. I received an email with a link to the on demand website. But guess what? It's only free for 30 days! You don't need to purchase anything to get a free trial for streaming. I got confused so I went back to the website and there was no fine print saying that the streaming was only for a limited time. Read the email I received again and there was no indication of this. This is disappointing. I thought Beachbody was a reputable company. I have no idea why they would try to pull something like this.
Hi Victor,
Thank you for taking the time to speak with us today.
We are happy we were able to clarify the details of your order and the terms and conditions of the 30-day trial offer of Beachbody On Demand (BOD). We have processed a courtesy refund as promised to offset any inconvenience you may have experienced.
We hope you enjoy Body Beast and also take advantage of what BOD has to offer.
We want your experience, especially your first experience, with our products to be AMAZING to ensure you reach your health and fitness goals. We are always here to help you if you need any further clarification or assistance.
Sincerely,
Beachbody Corporate Escalations
Reviewed Jan. 5, 2017
I ordered the T25 for my girlfriend last Christmas and we started January. We got it through Amazon. We're Prime members and got it within a couple of days. I loved the results. I lost 60 lbs so it was great. I've been going to the gym now because I lost all the weight that I wanted and I got to put on some muscle mass. But every once in a while, we still do the T25. I've told everyone about it.
Hi Amador,
Congratulations on your weight loss! We are ecstatic over your results.
Keep up the good work and good luck on your continued efforts in leading a healthy and fit lifestyle.
Sincerely,
Beachbody Corporate
Reviewed Jan. 4, 2017
My wife decided to buy the program P90X and Body Beast from Beachbody. We did both of them together and it's been life-changing. Purchasing online was fairly easy and I’m 100 percent satisfied. We’re just getting ready to start Round 2 of P90X.
Reviewed Dec. 31, 2016
My dad has been with Beachbody and he did the whole three months rotation, and then he started it over. So, tried it out and ended up doing all that. When I first started, I was in some very bad shape but I did the whole program and after five weeks I could see some progress and I was really thrilled. After I got done with the whole program, I was completely ecstatic because I gained 16 pounds in three months. I could see progress very well in what I was doing and that made me want to do it more. So, I kept going with it. The whole program was absolutely fantastic. It kept me in shape the whole time. It was an easy workout - easy to follow and to start up, and I can do it inside of a day rather than commit and go into a gym. It has been a life-changing experience.
Hi Chad,
Your story is awesome and we are glad you stepped up to the challenge of pushing yourself to be a better you.
Thank you for your feedback. We hope to service you again in the near future.
Sincerely,
Beachbody Corporate
Reviewed Dec. 30, 2016
My mom was the one that has a 21 Day Fix Program and what happened was I had gained weight so she recommended me using the 21 Day Fix containers to help me lose weight. So, I gave it a try and I saw results. The first week, I lost 5 lbs so I decided to just stick with it. Then I lost 50 lbs in five months. After that, I did Insanity for two months and I lost like 11 lbs. But I had already lost all the weight that I needed to lose and enjoyed both of the programs. I like 21 Day Fix a lot. I still use the containers now, not to lose weight but just as maintenance.
I also like Insanity because it's very challenging. I didn't think I will ever finish the program because it's really hard in my first day but at the end, it is really rewarding to know I got stronger and I was able to do the workout really well. I did the program while I was in school full-time, commuting an hour back-and-forth from home to school. And so if I can do it, I think anyone could do it. I tracked all my progress. I have photos for each month and created a little YouTube channel showing my progress, and some of the people in the comments said that they were gonna give it a try. So, I recommend the program to almost anyone and everybody I knew. I still recommend them thus far to this day.
Hi LaTeisha,
We are excited you are enjoying our programs and getting results!
Insanity is one of our more challenging programs, so give yourself a pat on the back for finishing.
Have you ever thought about becoming a Coach? Your personal story could be used to inspire others. Check it out if you are interested: http://www.teambeachbody.com/coach
Thanks for taking the time to leave your feedback.
Sincerely,
Beachbody Corporate
Updated review: Jan. 5, 2017
Beachbody refunded both shipments that were sent in error. Their customer service agents were very professional.
Original Review: Dec. 29, 2016
I cancelled my monthly shipments (which I wasn't aware I asked for in the first place) by calling Beachbody. I received a shipment two weeks later and assumed that it was because the order was already in process. Just received another package in December. When I called they confirmed that I had indeed called and cancelled and gave me return instructions. So now I have to go through the hassle of sending the product back.
Hi Mary,
We are happy we were able to speak to you to get your concern resolved and thank you for your feedback.
Sincerely,
Beachbody Corporate Escalations
Reviewed Dec. 29, 2016
We got T25 from Beachbody as a gift and the results have been fantastic. It was tough in the beginning but as we continued on we were motivated to keep going and saw results. We’ve been doing it for 10 months now and it’s been great.
Reviewed Dec. 28, 2016
I signed up online for Beachbody's 30-day trial. Before my 30-day trial was up I contacted customer service using the live chat feature on their website. I told them I wanted to cancel to be sure my card wasn't charged when my trial was up. They said they looked at my account and that because I hadn't ordered anything there was nothing to cancel. I again asked just to confirm, "so when my 30-day trial is over later this week, I will not be charged for a membership?" I was assured that this was the case, nothing to cancel and nothing will be charged.
Now a couple of days later they have charged my card for $41.00. I called this time and spoke with someone. They said they have canceled my membership so I am not charged again and will be refunding my $41.00. I am glad they are doing this, today's customer service agent was helpful and friendly. I am completely put off though that I even had to call today. I did my part and canceled with time left, they screwed up. I am writing this so that others who may be wanting to sign up for the trial will know. I will not suggest this company to anyone and will never be going back to them.
Hi Indi,
We sincerely apologize for any inconvenience this issue might have caused. Your experience was unusual and not indicative of our typical service or our efforts in resolving customer requests and inquiries; however, we definitely understand your frustration thus far.
Please be assured we take these type of situations seriously and will formally address this with the agent and his/her leadership team(s) to mitigate these errors in the future.
Thank you for taking the time to speak with us.
Sincerely,
Beachbody Corporate Escalations
Reviewed Dec. 28, 2016
I am still in shock while writing this review about dishonesty and incompetence of this company Beachbody! The idea of home workouts is great but the customer service lacking a lot of customer oriented training that just absolutely ruining all experience!!! I was a life-long customer since p90 x came up and even became a coach at some point but couldn't take the complaints of my customers who had to deal with mishaps of BB customer service as well! Recently, I have decided to try again and since then it was nothing but complete disaster disappointment after spending hours while trying to fix incompetence of BB system! My last drop is the charge for $308 on my debit card that I removed personally over the phone with one of the representative of BB few weeks ago!!! They charged me for product that was in my cart from browsing that I never authorized and put any credit card info!
I am cancelling Beachbody on Demand subscription and auto recurrent shipment of Shakeology! I can't take wasting my time anymore! I am shocked that they couldn't just cancel this order and just reverse transaction! I had to call my bank that cancelled my debit card and my new card will arrive in 5-10 business days. My $308 will be refunded in 5-10 business days, not mentioning it's Christmas season (lot of expenses) and bills! On the top of everything to get my temporary card I have to go to bank .That is absolutely inconvenient after my ankle surgery and I have to use crutches!!! This customer service is absolutely fraud!!!
Hi Elina,
Thank you for taking the time to speak with us. We are glad we were able to reach a mutually agreeable resolution with the processing of your refund.
We take customer service matters very seriously and always strive to meet and exceed our customers' expectations.
Sincerely,
Beachbody Corporate Escalations
Reviewed Dec. 28, 2016
We had heard some good things about Beachbody from friends who had Beachbody before. We started with Beachbody's P90X, in which we became addicted to it and started buying a bunch of programs from them. I like the workout programs, good for 25 minutes and which have been coming out recently. These programs tend to fit my lifestyle better especially that I'm busy with small kids. The online ordering processing was fairly simple too. Every single time I've purchased from them, I've been very, very satisfied.
Hi Shawn,
We work very hard to create a variety of workouts that can fit any lifestyle and you are an example of how anyone, even those with little free time, can still fit a quick, yet challenging, workout into their schedules.
Keep it up, and thanks for the feedback.
Sincerely,
Beachbody Corporate
Reviewed Dec. 25, 2016
The Body Beast program by Beachbody definitely worked for me. Originally, I tried a couple of Beachbody programs and it never worked for me because I didn't like it. The reason I like Body Beast is because of the heavy weight-lifting. I absolutely loved it. However, on the business side, they totally screwed me and kicked me out for no reason. And the people at corporate were total jerks about it when I called them and wouldn’t work with me at all. I used to recommend the product to everybody. Now, I don’t really care anymore because I don’t get paid for it. My wife is in the business part too and we had it on the same credit card. I have a $25,000-limit on it so I know it’s good. Hers went through every single month and still going through. But for some reason, mine, they said it didn’t go through. They said they sent something in the mail but I happened to move.
Reviewed Dec. 24, 2016
I have purchased Beachbody 21 Day Fix and they have sent me cds that does not work on any Apple device. I have requested them for online access to 21 Day Fix but they want to charge me again for the subscription. Why should I pay twice for the same program? I called customer service and they are keep trying to upsell to get more money out of my pocket instead of resolving the issue.
Hi Muhammad,
Thank you for taking the time to speak with us. We are glad we were able to come to an agreeable resolution to the issues you were having with your 21 Day Fix DVD program.
Although your purchase was from 2015, which is outside of our normal money-back guarantee period, we wanted to make sure you were able to continue your workouts in spite of any technical limitations associated with your Apple device(s).
We have many customers who are able to use our DVDs without issues on various manufacturer devices, including Apple. Sometimes, for reasons out of our control, certain players, laptops, devices, and etc. may not play DVDs as intended. This can be caused by many things such as outdated or updated software versions, region code incompatibility, anti-piracy sensitivity, and etc.
Please enjoy your courtesy 60-day trial of Beachbody On-Demand (BOD) streaming access, on us. BOD is an easier, more efficient way to view your workouts.
We stand by our products/services and will always strive to exceed your expectations. We hope you enjoy BOD.
Sincerely,
Beachbody Corporate Escalations
Reviewed Dec. 21, 2016
I used P90X a long time ago and it was a little hard for me to deal coming right back from having a birth. Then after my daughter was born, I did P90X3 and the 21 Day Fix from Beachbody. I was very happy with the 21 Day Fix, it was a good entry program. I got down to the 4 lbs of my pre-pregnancy weight and now, I am pregnant again. I really loved it and the Shakeology is great. I can’t wait to try it again after our son’s born in March. The only suggestion that I would make for the 21 Day Fix is that the FIXATE cookbook is a lot easier to use than the actual containers. The containers got really hard and complicated trying to count everything and measuring it out. But the FIXATE cookbook has the actual amount of everything.
Hi Dana,
Congratulations on your pregnancy!
21 Day Fix and P90X3 are awesome workouts to use to get back into shape post-baby, and we hope you will use them again since you have been so successful in the past.
We also appreciate your feedback on the 21 Day Fix program. We are always looking for ways to improve and love to hear from users like yourself who have completed multiple programs.
Sincerely,
Beachbody Corporate
Updated review: Dec. 9, 2016
A Beachbody representative contacted me and apologized for their mistake. They emailed me a prepaid return label, removed me from their auto-ship program, and sent me a nice gift for my inconvenience. I really appreciated their customer service, and I will do business with Beachbody in the future.
Original Review: Dec. 1, 2016
I signed up for their Core De Force program which required that I purchase some product. I checked a box that indicated I would not be enrolled in their monthly shipments, but I received a shipment the next month. I contacted them, and they arranged the return of the products, but I have to pay the return shipping. Not happy here!!
Hi Diana,
We are happy we were able to resolve this for you. Again, we apologize for any inconvenience you experienced while purchasing our products and hope to be able to service you again in the near future.
Reviewed Nov. 7, 2016
They are horrible when it comes to billing. They brought me into collections because they said that I never paid my bill and that they have sent me 3 letters to my house. I have yet to receive one. I refuse to give my credit card on the phone. Never recommending them again. The customer service agents also hung up on me twice while I was trying to get this figured out. STAY AWAY FROM THIS COMPANY!!!
Hi Lindsay,
At the time of purchase, your order was split into three (3) equal payments per your request. Unfortunately, we were only able to debit the first payment; the second and third installments were declined. Once an account goes unpaid, we attempt to debit the card on file multiple times and communicate via email before finally sending the account to our revenue recovery agency for collection of funds.
If you did not receive this communication, we apologize, but please be assured your credit rating was not negatively impacted. Your account was not reported to any of the credit bureaus.
As stated in our last communication, we are more than willing to make up for any lapses in service on our part. You have initially declined our offers, but if you happen to change your mind, please feel free to contact us. We will be happy to help you.
Reviewed Nov. 2, 2016
I signed up and received 2 boxes of product a year ago and just found out that money is being taken from my account monthly for a year now and I cannot find a way to contact them to unsubscribe and to get them to stop taking money from my account. HELP! PLEASE ADVISE IF ANYONE KNOWS HOW TO GET THEM TO STOP!
Hi Lisa,
We’ve tried to reach you via email and phone to discuss your concern, but have not heard back from you.
Your October 11, 2015 Derm Exclusive purchase included a subscription to automatically receive a quarterly supply of Derm Exclusive, until cancelled. The instructions for cancellation were given at the time of purchase by our Telesales representative, and were also included on your first invoice. We apologize you were not able to cancel as intended.
After researching your account, we found that two of your auto-shipments were sent back to us as “Return to Sender”. Since the items were not returned as specified in our return policy, by receiving a return authorization number, and were received outside of the money-back guarantee period (90-days), your refund was not processed. As a courtesy, we have refunded $275.18 to your credit card on file for the two returned shipments.
We hope we have been able to address your concern, but if there is anything else we can do to assist you, please feel free to contact us at 800-870-0427. We are happy to help.
Sincerely,
Beachbody Corporate Escalations
Reviewed Oct. 21, 2016
Stay away from this membership. They will entice you with a free 30-day membership. They will ask for a credit card number. They don't make it clear that on say 31, they will charge your credit card for $40+ every month. They send three emails when you sign up for the free trial period. They send NO email when they hit your credit card. A total scam to get your hard earned money.
Hi Sue,
Upon signing up for a 30-day trial Team Beachbody membership, the quarterly fee is set to bill 30 days from your original order date (6/29/16). You were billed in accordance with the terms associated with your purchase since your cancellation request was received after the charge occurred. However, while reviewing your account, your request to be refunded could have been granted as a courtesy by the assisting agent at the time of your cancellation.
We feel it is never too late to make up for lapses in service or agent judgement, so your account has been credited the membership fee charged on 7/30/2016 . You should see the credit in your bank account in 3-5 business days.
In addition, we do care about the service we provide and your experience as a consumer, as well as the reputation of our brand. Your feedback is definitely appreciated and has been forwarded to the correct business unit to ensure it is properly addressed.
Reviewed Oct. 18, 2016
Firstly, the charges were not the same as advertised. Didn't even receive product I was charged for. I had tripped and broken my ankle so I was not able to even gain any benefit. But I was charged over and over. On top of which the amounts kept changing. When I finally got through to a person to discontinue any charges, I had the feeling I would still see charges. My next step will be to contact the Attorney General, the Better Business Bureau and WRAL's Monica Laliberte.
Hi Maria,
We attempted to reach out to you by phone and email several times, but have not heard back from you.
At the time of purchase, you agreed to a 30-day trial of our Team Beachbody Club (TBB Club) membership which included streaming access to Beachbody On-Demand (BOD). In addition, you also agreed to two (2) 30-day trials of ActiVit multivitamins. Once the trial period(s) expired, you were automatically be billed as specified in the terms and conditions of the offer you accepted ($38.87/quarter for TBB Club and $179.70 x 2/quarter for ActiVit, plus s/h, and applicable taxes).
To confirm, all of your memberships and auto-shipments have been cancelled and you will not incur any further charges.
In your review you also stated there may have been some items you did not receive. We would appreciate the opportunity to help resolve this. Please feel free to contact us at 800-870-0427 at your earliest convenience so that we may assist you.
We apologize for any inconvenience you may have experienced.
Sincerely,
Beachbody Corporate Escalations
Reviewed Oct. 14, 2016
This company is lacking in integrity. The representatives are poorly trained. They tell you one thing and do not honor their 100% money back guarantee. Buyer please be aware that you should monitor your charges from this company and if you return all the products you do not get a full refund. Even if you follow all of their instructions their representatives are dishonest. Please make sure you document everything and that you confirm your charges before your order. I have never been more dissatisfied with any purchase than this. The guarantee is deceptive. Please be careful. I had to give them at least 1 star to warn you in this review. Beachbody does not deserve even that.
Hi Alicia,
We attempted to reach you by phone and email, but have not been able to get in touch with you.
All refunds processed in association with a return are in the amount of the total purchase price and applicable taxes, less shipping and handling. Refunds are first applied to remaining uncollected payments if an installment plan was selected at the time of purchase. Our return policy can be found at https://faq.beachbody.com/app/answers/detail/a_id/8324/kw/return%20policy/~/beachbody-return%3a-policy-%26-instructions/lob/beach for further reference.
Requests for refunds for shipping handling are granted on a case-by-case basis in extenuating circumstances. Our first time speaking with you was on September 30, 2016 where you were given return instructions, and refunded for shipping and handling as a courtesy. On October 1, you were then refunded for the quarterly fee of Team Beachbody Club as well as refunded for your original purchase in good faith prior to receiving your actual return at our warehouse. Your return was later processed on October 5 which is within the 2-week timeframe we communicate as processing time.
It appears we have resolved your concern as all memberships have been cancelled and all amounts paid to date have been refunded to the credit card on file. We appreciate your feedback and have ensured any identified opportunities have been communicated back to the agents involved and their leadership team.
We wish you success on your health and fitness journey.
Sincerely,
Beachbody Corporate Escalations
Reviewed Oct. 1, 2016
Ordered just the CD for $34. 2 weeks later (yesterday), I received by mail a box with 2 bottles of cheap vitamins. Looked at my account and they deducted $83 from my account. I then called up Beachbody. They stated, I agreed to accept the vitamins when I purchased the cd and had 2 weeks to return them. I stated, "Why would I purchase your cheap vitamins? I already take my own." In other words, they just keep billing you for things you do not want. Crooked company. They just stopped me from trusting another company.
Reviewed Sept. 9, 2016
On 8/24/16 I ordered what was a "free trial" of Garcinia Complex and paid shipping and handling of $4.95. Beachbody charged the $4.95 but also sent (through "Take Healthy") a bottle of Premium Green Coffee and charged me $5.99. I received a call the next day regarding my order and the guy I spoke to wanted to put me on auto billing. I told him no until I determined if the product was suitable. I also told him I did not order the Green Coffee because I do not drink coffee. He was to call me in 3 weeks and I would tell him if I wanted additional product. On 9/7/16, I noticed a charge pending on my online billing for $93.99. I immediately called Beachbody and told them I did not want any additional product and to withdraw the charge.
The girl I talked to, Jane, was pushy and told me they would issue a refund of $35.00. She gave me several "offers" and then told me she would send "Ketone Advance" to speed up my metabolism for $32.89. I told her I did not want the product. I could not finish the conversation because I was going out of town. on 9/8/16, I called them back and told them I wanted my money refunded. They told me I had gone past the 14 day trial (I had only had the stuff about 9 days). I told her there was a 30 day trial but she denied that. I was given to a supervisor who told me I should have read the "fine print". I told her there was a 30 day refund. Bottom line, I received no additional product, they refunded $35.00 and $14.06.
I Paid $93.99 for products never received plus $4.95 and $5.99. (I went online to Amazon and you can buy the exact same product for $19.99.) What a rip-off these people are. We should all get together and file a class action with the FTC to stop them doing this to retirees especially for people on limited income. My card number is out there and I just hope they do not charge again. I never gave them permission. They will have to meet their judgment above, which they cannot deny. God is a just God! Do not do business with Beachbody, Take Healthy or Beachbody + Flawless Health CA! Scam Artists!!! Rip-offs!!!
Hi Sylvia,
We are very sorry you had this experience as a consumer; however, the products listed in your review (Garcinia Complex, Premium Green Coffee, and Ketone Advance) are not offered or sold by Beachbody.
We have attempted to contact you multiple times by email, phone, and the Consumer Affairs internal messaging, but have not been able to reach you. We would like to speak with you to clarify your actual Beachbody purchase, if applicable, and rectify any misunderstanding.
Reviewed Sept. 9, 2016
I am writing this to warn you about this company. I ordered the program. I was mislead over the phone that I had a choice of online or in my hand accessibility. I received outdated CDs that did not play in either laptops, or one PC, and did not own a DVD player to play it on my television. There was no online ability unless you pay more money. I called and said that the items were outdated, did not play, when they did they broke up in large pixels or did nothing, that I wanted my money back and they misrepresented their product and it was total junk. The person asked what if there was something wrong with it, would I please let him send me an RMA and a new one. I thought at that point, why not. They sent me the same problem times 2. The next call was a demand for a refund, return email with an RMA and I was not paying for anything and they had played with my money long enough for nothing. No word, no email, no RMA.
I called the 3rd time, said where is my RMA? I got an apology and an email. I sent it back and was told when both of my items were returned I would be issued a refund. What they did not tell me was they were not going to return any shipping charge and that they charged me for the replacement too. Now they charged me for both, both shipping and I called the bank and found that out. I filed a dispute and told them I would get back to them to see if anything changed in a week. Still playing with my money, I got one refund and no shipping. Again, I had to call them and ask them what they thought they were doing and that the bank was going to be talking to them real soon. Now they could deal with them. The extra charge dropped off and the shipping and the other charge was still on me.
My kind bank felt I was ripped off and gave me my shipping as a credit and said they would watch the account and make sure there were no more charges. This entire process took from July 27th until August 23. But today, today was the cherry on the sundae. I got a notification email from Beachbody saying my shipment was about to go out and the next email I got would be a tracking notification. I lost it, called the bank, closed that card and reordered another.
I think it is the vitamins and shakes they try to sell you that I did not want and said so initially, NO I DO NOT NEED YOUR SUPPLEMENTS. They were about to start an automatic shipment and take money out of my account month. I called them and said, "cancel whatever you are trying to do, that card no longer works." I do plan on for the first time, sharing my incident with the internet. If you send me anything I will toss it and you will not get your money. Stop the process right now. She told me it must be a system problem. I said, "you have a lot more problems than the system." DO NOT BUY FROM THEM.
Reviewed Sept. 6, 2016
I've canceled my account 3x now & continue to be billed. I've spoken with multiple supervisors & have multiple confirmation numbers that have all proven to be further scams & a waste of my time. Do not fall for this! It's 9/2016 & I've been contacting them & "cancelling" this mess since 5/2015. It's like hotel California... you can never leave! It's no different than someone pickpocketing or stealing my purse. Completely shady.
Reviewed Sept. 5, 2016
I mistakenly ordered Beachbody's Activit supplements. When they didn't work for me, I followed the voice prompts for supplements which dead ends with a message about how easy it is to cancel online (apparently online cancellation is the only choice available). So, I filled out the form online to cancel, but the shipments keep coming. So, knowing that you cannot get a live person on the phone, I turned to AMEX to cancel the charges, but the folks at Beachbody convince them that they've shipped me product and my charges were put back to my AMEX. Of course, no one at Beachbody admits that I've been trying to cancel shipment. So, I turn back to BB to an online chat. Supposedly, my shipments have now been cancelled. It shouldn't be this difficult. It feels criminal. They are making it so difficult to cancel an order.
Reviewed Aug. 22, 2016
The worst fraud you can experience - they take your money with the saying you will get your money back if not satisfied. I did not even open the package but sent it back - got billed for 78.81 then again for 49. You cannot get anyone on the phone, they keep your money. Beware, do not sign up with them. They keep billing if they can...
Reviewed Aug. 18, 2016
I had a terrible experience like most of the other people on this site did with Beachbody. I was told one thing when I ordered and have had multiple problems with them charging my account for things that didn't happen. I had no idea that they would charge me $95.10 for one bottle of 30 vitamins. I paid for the program all in one payment and they have sent me 3 bills asking for more money. I have sent multiple faxes proving that I paid a one time fee but I continue to receive bills. This is a major headache and a horrible rip off. I would never recommend Beachbody ANYTHING to anyone.
Reviewed Aug. 18, 2016
I ordered some workouts and a package of their meal replacement that they push called Shakeology. I thought the shakes were gross so I didn't want anymore. Little did I know that I was signed up for a reoccurring order that I did not want and made that perfectly clear at the beginning. Well they just ignored that and sent me another bag of the Shakeology for some $140.00 that was deducted from my debit card. So I contacted customer service about returning it, this started the ridiculously frustrating experience that has led me to write this review.
I never get upset about stuff like this and am usually very patient however I spent $18.00 of my own money to return it, was told that I would be refunded. Then they changed their story. I ended up contacting customer service 8 total times, spoke to 2 supervisors and one corporate level supervisor which ultimately led to them telling me tough luck. TERRIBLE CUSTOMER SERVICE AND VERY MISLEADING AND SHADY BUSINESS. And forget about asking their sales reps to help you with the items that they sold you! DON'T BUY ANYTHING FROM BEACHBODY. Total scam and from a company that doesn't back up what they tell you or sell you.
Reviewed Aug. 3, 2016
I bought P90x 9/2014! TWO YEARS AGO! They just sent me a email saying I still owed $79.99!! Now I have to go back thru all of my credit card transactions to see which card I made that payment on and get it to them or they will turn me over to collections!! FROM TWO YEARS AGO! Talk about poor account management!
Reviewed June 15, 2016
I ordered the derm exclusive products after watching an infomercial. Of course, I got the telephone scam regarding the products. My notes from the call do not reflect at all the amounts I have been billed. I was gold one price for trying the product. However, I have been sent supplements that I did not order, and have been billed over $180 for two bottles of "vitamins" that I have returned. I notified the company after the first shipment and billing telling them I did not order this, do not want it, and they were no longer authorized to bill my account. The product came once more and I have been billed 4 times. I returned the two bottles and now the company states that I am "paid in full" when I email to complain. They will not refund the amounts billed.
I am reporting the company to the FTC and the Attorney general for my state. I would recommend that you do the same. I am hoping that with enough people reporting this to the FTC that a class action may ensue. I have asked three times to speak to their legal counsel and each time I am ignored. They now state they cannot locate the product I returned, and have billed me for 4 bottles of the product. They only sent two, and I have returned the two sent. I wish there were more places I could give a review and would like to contact Dr. Ordon directly to tell him that the company is ripping people off. Probably he does not care, just likes getting the checks.
Reviewed June 11, 2016
I ordered Body Beast and some vitamins. I called and cancelled before the 30 day renewal and have the cancellation number. Between Last month and this month they have charged my card nearly $500 for vitamins and supplements. I called to get my money back and they said had my cancellation on file already, then he went on to say he will cancel the next order - What! I said "if you have my cancellation already on file why are you still shipping and billing me." He could not answer. Just said "I understand you frustrated." ** Crooks. President of BeachBody should be in jail. But in America Financial crime is completely ok.
Reviewed May 29, 2016
I began this nightmare around August of 2015 after viewing the 21 day fix infomercial and calling to order the program. My call was received by a seemingly friendly representative that offered me several products that were not part of my intended order. One of these products was Vitafit. I turned down the offer along with several others explaining I was a single mom on a tight budget. Little did I know this was the beginning of my nightmare.
Though I have cancelled my "so-called subscription" for vitamins and other products I never agreed to several times now, this company continues to charge my credit card monthly! Over the course of nearly 11 months, I have been charged close to $900!!! I am unsure if this scam is from the company itself or representatives looking to earn a heftier commission but I am currently in the process of researching my legal options.
Reviewed May 24, 2016
I watched the Beachbody ad on television and the dancing videos looked fun. I called and then OF COURSE... they go into their what about this product, what about that product! The guy on the phone had vitamins for $1.00 to try, and you could order a second bottle NOW for $1.00 more. I asked if that was it, and he said YES. The videos came in, the vitamins too. I plan on using the videos, and have been taking the vitamins. I feel NO difference in how I feel AT ALL. These vitamins are a ripoff, and especially when suddenly your credit card is billed over and over. I called and told them I wanted MY PHONE CALL THAT WAS RECORDED to prove I'd been lied to. Of course, they have no record of that call. BUYERS BEWARE!!! Ask what the return shipping prices are, and when their 30 days start. BIGGEST RIP OFF EVER.
Reviewed May 20, 2016
Used my credit cards by accident 4 TIMES! Horrible to deal with. Total pyramid scam. Do not give them you CC number! They took $800 off my account without permission and my "coach" is not helping me at all. #beachbodypyramidscam #pyramidscam #shakeologyscam #donotusebeachbody
Hi Regan,
We are pleased we were able to solve your issue and apologize for any difficulty you experienced when attempting to return your products. When multiple returned orders are received in one shipment under one return authorization, this can lead to processing delays/discrepancies. However, it looks like you were credited for all of your returned items in July,
After speaking with you, we hope we were able to make up for the issues you experienced and hope to be able to service you again in the near future.
Reviewed May 13, 2016
My DVD's showed up and the payment deductions came out as planned. But 3 or 4 days later, I got a notification that my package from Beachbody was delivered. I was 4 days into my 3 week vacation in Colorado. I had no way of getting home to return the product. I called them immediately and told them they had made a mistake and that I couldn't return the package until I returned home. They told me, "No problem". I then asked if I was going to be billed and the gentleman told me he would stop payment and send me return authorization number via email. I received the email like we discussed.
The following day I checked the balance in my checking account and they had deducted $269. I called them again, explained my situation again. This time they assured me once again that the money would be refunded in 5 to 7 business days and that I would not receive any more deductions. 2 weeks had passed, I returned home and noticed 2 more deductions - $47 and $169.
I then brought the packages to FedEx, printed out the return authorization form, copied original invoices and sent the packages back. Keep in mind I hadn't even unpacked from my trip. Once the packages shipped, I then called them for the 3rd time. Told them about the withdrawals and told them I sent the packages back and that I was not satisfied with their business and that I was sending the DVD's back also. I was told once again, I would have my money returned back to my account and they would send another return authorization for the DVD. It has now been 14 business days since they signed for the package and they have only returned $109 out of $590 they stole from me. Buyer beware!
Reviewed May 12, 2016
So like many other reviews here, lots of issues w/ this company - wish I'd seen this site earlier. I bought a $90 exercise video that later turned out to be attached to a vitamin program ($60/mo!) - but it started out as a free sample 30-day supply that they auto enrolled me in that I guess you have to cancel within so many days. So when I found out what it cost after I was billed I tried to cancel it. They said OK for the next supply but I still had to pay for the first shipment - 3 months' charges. I never opened one and never received the last one, so I pushed-hard... and got a return # and then FedEx'd the product back and they agreed to refund my credit card (cc) when they received them.
Next month's cc statement came... no refund AND new charges!! So I called back again. They said they didn't get the product back and so they have to keep charging me - another 90 days! So I gave them the FedEx tracking # and then they agreed to refund the charges minus their shipping charges - after I had already paid for shipping the original product and then also to ship them back again, double whammy. So, I called back to clarify the amt/month because I was still dazed and confused after a grueling discussion and the next customer rep found that the rep 15 minutes ago never processed the cancellation!! He also very kindly let me know I will still see a $41 membership fee per month show up on my cc statement. What!?? Cancel it now! No one ever disclosed this to me in all the conversations and I never signed up for an on-going membership, I JUST bought a video! Well, that was also apparently an auto add-on.
My Beachbody cc billing is all over the place so it gets tricky trying to figure out what/how much for various charges. And... although I paid for the membership already 'til June 10, they cut me off on May 20th because that's the day I asked for the cancellation. It didn't even matter I had ALREADY paid for the next month unwittingly. Total BS! Also, I was contacted several times from someone in CA claiming to be my personal trainer - on my cell phone (unsolicited!) And email. She texted my cell too after I asked her not to call my cell again. What gives Beachbody the right to give out my contact info?? Getting the picture yet? Nothing seems on the level, everything is vague, hidden, and then attached to the next service charge that you think you never signed up for. I'm still wondering if I've reached the end of the train - I'm not holding my breath at this point.
If next month the credit isn't issued and/or new charges show up on my statement I will put a dispute in w/ my cc company and let them handle Beachbody. I'm done with all this harassment. I just wanted to buy a video that's all folks! I'll never order another thing from Beachbody, ever! Buyers beware. Their videos are good but expensive. Better to get them on Amazon through someone else and stay away from the clutches and abuses of Beachbody itself. It's just not worth the hassle or your time. If you do... know each cancellation deadline, keep every receipt, dates of shipments, log of conversations and any shipping tracking numbers. You'll definitely need them - over & over.
Reviewed April 21, 2016
I have been using Beachbody fitness videos for years and they are amazing! I never thought I could stick to a program like this one but they make it so fun I feel like I'm dancing in my living room and getting the same workout I would paying hundreds of dollars at the gym. I totally recommend Beachbody to anyone looking for a fun way to get back in shape! You can also try their diet programs including their new shakeology drinks - their Chai latte one has become a new staple in my morning routine! Thanks Beachbody!
Reviewed April 8, 2016
I made an order one night and the next morning attempted to call to cancel the order. They told me that because the order was confirmed I would have to wait until it was shipped to me, then send it back as a return, and THEN get my money returned. I could not cancel my order, even though my order had not even been shipped yet! Now I have to pay extra money for shipping to send it back as a return... even though the order has not even shipped yet! This is ridiculous and a complete ripoff!
Reviewed April 1, 2016
I ordered a DVD. I made a one time payment. In addition, I was given a free trial of vitamins. I told the customer service rep that I did not want the vitamins. They sent the free trial anyway. I emailed them through their suggested website for cancellations. I completed the form and I was not expecting any further charges. When reviewing my bank account, I had an additional charge of $29.95. I called Beachbody and when I questioned the additional charge, I was told that the total price was $101.95 for one bottle of vitamins. I was charged in multiple payments. Buyers please be aware!
Reviewed March 13, 2016
I was browsing their website, started an order and it got jacked up, so I closed the page and decided not to order. I got an email saying that the order process was complete and they billed my credit card. I could not get anyone on the phone, so I did live chat. I was informed that "In instances in which you have entered your billing information then closed the window or browser, or lost your internet connection, the shopping cart assumes the product was desired and places the order." This means they will not cancel the order but will give you a return label and you are to trust that once you have return the unordered merchandise, they will credit your card.
Reviewed Feb. 12, 2016
I joined Beachbody and received their DVDs and then their vitamins began to arrive. Two huge bottles at a time with a credit card charge of $59.90 every month. That's right, $59.90 EVERY MONTH! Who can afford that? So I called in December and cancelled the vitamins and lo and behold, it's on my statement again in January. I call again and they tell me it will be on my statement again in February because they bill for 90 days. I argued and argued and got nowhere. This is crazy! Do not sign up because this is such a racket. Once they have your credit card # you're done. Who has time to fight with these people. Very disappointed.
Reviewed Jan. 27, 2016
I was in a process of buying the set of CDs from Beachbody.com and after viewing the verification page I interrupted the process, because the price and kit looked wrong. Beachbody charged my CC and sent me an email. I responded right away (via the form on their website), saying that I request to cancel the order and return money to my account. They told me that Costumer Support will contact me to resolve the issue, but no one did contact me. Few days ago the product came with no return label!!! I am still working with the company trying to return it and get my money back. This company looks like big Scam. Thanks.
Reviewed May 18, 2009
I placed a order for 10 minute workout and the website doubled the order. I called the same day to cancel the order and was told by the representative that I would get an email within 2-4 hours confirming my order and then they could assist me the order. I never got the email confirming my order so I called and was given a return number for the double order, but I told the representative that it wasn't right for me to be charged the shipping fee when I didn't request the 2nd order and that I shouldn't have to pay for the shipping to send it back either. I asked to speak with a supervisor about the matter but the representative said that he was crediting my account back for the $21.84 for the shipping.
So I said I'll keep the one order. I sent the order back and I still didn't see the credit to my account. When I tracked the shipment and saw that they had received my order I sent an email to customer service about when would I see my credit back and confirm the amount of the credit. They charged me $197.22 on 4/14/09 for the order then they finally credited me on 4/30/09 but they only credited me $175.38 minus the $21.84 they said in emails and on the phone they would be crediting me and then they charged me $87.69 for the DVD + tax. I have copies of the email chains between the representatives of the company and myself.
On May 3 when I saw the credit and the debit I told Ida that I want to return my order they keep promising me that they would be crediting me for the shipping and each time they haven't. I'm tried of calling them and emailing them. So she gave me the original return number for the double order. The USPS site is currently down so I can't track my return but I'll check it on Monday.
Reviewed Nov. 7, 2008
January of 2008 I ordered a trial beachbody membership. I received the first order, contacted the agency and told them to stop sending items within 14 days. (They give you 30 to do this. ) A second order was shipped to me and I rejected it, sending it back to them. They have now sent me approx. 9 orders that I have asked them not to send including certified letters. I contacted the BBB and they persisted, saying via phone and email (yes I kept documentation) that they would halt all orders and refund my debit card. While they have refunded some (two) I am out the rest. I have had my account overdrawn due to their unapproved removal of funds from my account. This is my main banking account and I have learned my lesson using a debit card on line. Never again. (Yes, I am teachable! (>:
I happen to have a seizure disorder and it is difficult for me to sequence. This disregard of my revoking my money being taken from my account is causing me stress, which is not good for my seizure control. Please help me!
Thank you for listening as I can appreciate how negative your job must be at times. Your efforts are truly appreciated!
Reviewed Aug. 5, 2008
This company charged my credit card twice when I only wanted one item.
Reviewed Jan. 30, 2006
I went to Beachbody.com to order the Yoga Booty Ballet tapes. I decided on the basic 'Goddess' package. It took forever to read through all the 'links for security, protection, and other information, but I did it and at one point used the 'Back' option for the browser window at that point nothing would refresh (no complete or confirm order or finish button had been selected). I started again and finished the order. My order transaction went to my credit card on 1/20/06. I electronicly paid my Credit Card company the total of my account. I went back to the Beachbody.com site to check out their Diet and Support Group section. I received the Yoga Booty Ballet tapes in the mail. I double checked my credit card account to confirm that I had paid it. I found a 2nd credit amount from PPL*Beachbody Fitness the transaction date of 1/24/06.
This is 4 days after I made my order. I did not attempt to order anything further from Beachbody.com, I just looked at their site. I e-mailed advising them that I didn't make one of the two orders. They e-mailed me back with a return code miss-spelling my name even though they could have cut and pasted. They stated that I would have to pay the shipping and handling even though I didn't place the second order. 1/30/06, I have called three times Beachbody.com 1-866-370-8219 to confirm that I have returned the order and am trying to dispute the charge through the Credit Card company for the Shipping and Handling (amount which I do not know now since the shipping form was supposed to be returned in the box - I know that I should have copied it).
I advised them the first call (I believe that he stated his name was Patrick-only English was not his first language and I found him very hard to understand especially as I was upset which raises the blood pressure); they need to fix their website as I did not make that second order. The 2nd & 3rd call was responded to as the System is Down please call back 15 min. and then again in the afternoon. I feel like they defrauded me somehow.
Reviewed Oct. 21, 2005
After ordering an exercise tape from them, they automatically enrolled me in this club in which you receive 2 tapes every 6 weeks and they charge your credit card. Well upon opening my package, and reading the invoice, I immediately called to make sure I was cancelled from this club. Six weeks later I received a package from them anyway. When I called they told me that they had no such record of my cancellation and that they would cancel me as of that day and that I had to pay the shipping and handling charges to send the box back.
Meanwhile, they had already charged my credit card for the item plus the s&h. When I asked to speak to the supervisor the girl I spoke with just put on another customer service rep who felt it was her duty to poke holes in my story and was actually laughing and making fun of me on the phone. I then demanded to speak to a supervisor to which she replied very nastily, "HOLD ON! " She put me on hold indefinitely and after holding on for 15 minutes she disconnected me. I was so infuriated that I then wrote an email explaining what happened, to their customer service department and the response I received back was absolutely no recognition of what happened, only an authorization number in which they still expected me to pay for the shipping and handling for both ways.
I would never ever deal with this company again. I believe that they have very rude and uneducated people working for them. I believe that they acted in a rude and unprofessional manner.What kind of customer service rep laughs and makes fun of and tries to tell you that you are a liar?I was shocked and appalled. Their customer service is horrible and I warn others to beware. Once they have your credit card number they do what ever they want with it and just lie to get around it. I don't know how they stay in business. What a ripoff.
Reviewed Sept. 27, 2005
I ordered a video from a tv infomercial. I kept the first video, cancelled the 2nd video ($45.85) but was told it was already shipped. I immediately went on line to cancel future shipments as was told to do by the phone call I placed to cancel. I sent the 2nd video back as "customer refused". I was charged $5.54, the difference ($40.31) was credited to my charge card. I was sent a 3rd shipment, I called and talked with Carmen #506 on 8/29/05.
She stated she would refund my entire amount if I paid to send the video back. The amount charged was $45.85. I paid to mail the video back, I have the receipt showing I paid $1.42 on 09/02/05 at 4:56 pm. Today I get my credit card statement showing Carmen only credited my card $40.31, the same amount as the 2nd video return. I have now lost $12.50 in shipping costs and I am not sure I will not recieve any future shipments. They come every 45 days. On 8/29/05 after the phone call with Carmen I also went on line to re-cancel any future shipments.
I did not receive a confirmation to my cancellation. I did not wish to be placed on automatic shipments, this was not made clear to me when I ordered the one video. I kept the first video but did not want any more. I need some way of cancelling this once and for all and I also would like my entire purchase price credited to my credit card. I feel after going online to cancel and placing the initial phone call to cancel I should not have received the 3rd video. I called my credit card company on 8/29/05 to see what they could do. They said they cannot stop automatic charges. I asked if I closed that account and opened another account if that would stop those charges. They said no it follows me to the new account number.
What can be done to stop these charges? I plan on closing my credit card account tonight when I call them a 2nd time tonight. I feel this is poor business practices they are riping off the consumer in shipping charges. They charge me $5.54 when it cost me $1.42 to mail it back. Plus they told me they would credit the 3rd purchase in it's entirity and they didn't. Thank you for your assistance in this matter.
Reviewed May 2, 2005
I ordered these videos with easy payment of 2 paying $39.90 3/28/05 and the 2nd payment due in one month, which the company took the remaining amount out of my account in the amount of $29.95 on 4/28/05. The invoice amount was $69.85. Then on 4/29/05 they took another $45.85 out of my account, because they decided to ship me something else, they had selected that they sell, and thought that I might like to have whatever it is they are sending me. This is totally without my knowledge, I have no idea what they are sending me.
When I called them they told me that they entered me into an automatic shipment plan, where they will continue to ship me products, and that if I do not want these products I have to call and cancel the products that they have decided to ship me and that I have to pay for the shipping. They will not refund me the shipping cost that they charged me, only the products. Now I only ordered one thing off of this infomercial on TV. I asked them very specific questions about the billing, and that they were only shipping me what I ordered, and the girl who took my order assured me of this. Then when I called about the double billing the lady told me that the order taker doesn't know they are going to do this. They do this on a later date, decide to start shipping you stuff you don't order, in addition to charging you for the stuff, which you have no idea what it is that they are shipping your or even that they are doing so, but you will pay $9.95 for the shipping and they do not refund that.
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