Simmons Mattresses Reviews

It is fascinating to note that Simmon's feels that the mattress should contour to the shape of my body. Silly me, I thought a mattress is supposed to support my body. Secondly, they did not measure the resistance of the springs, so it is impossible to have concluded that there is no structural failure. Finally, if compaction is to be expected, perhaps that should be disclosed up front prior to purchase. This is in my opinion nothing short of consumer fraud.

My back is in pain and I am sleeping in the guest room. I will have to spend another couple thousand dollars on a replacement mattress made by a legitimate company with integrity. Never again will I buy Simmon's.

I made the delivery guys wait while I put this over the mattress and zipped it shut.

Three years later, the mattress has a huge bulge on the side that we non-affectionately call "the tumor". The mattress does not need to be flipped and it was not. Simmons sent out an independent inspector since we had moved out of the state where we purchased this from.

The inspector was very nice. He told us that he is not affiliated with Simmons and that he can make no rulings and is only there to document. He found that the bulge measures over 2" and runs about 1/4 way over the length of the mattress.

Simmons sent a letter agreeing to a replacement, which is wonderful. First of all, the letter was either backdated or held as I was given three days to get the tags, signed letter and cc info faxed to them. That is not much time at all, especially since I do not have a home fax.

They said that I am in charge of disposing of the old mattress. (Why do they deny claims due to stains if they never handle the old mattress??? This is wrong!!)

The phone representative also stated that I needed to have the "Do not remove except by the consumer" tag on the mattress. I have mine in there, but if the consumer is allowed to remove it, how can Simmons require it to be left on when the tag, the salesman and the sales paperwork make no mention of this fact? How would a person possibly know they needed to keep that tag!

I also have to pay $85 to have a new mattress sent to me. I really do not understand why I should have to pay this if it is their defective product. If they would quit using cheaper materials, they would not be inundated with warranty claims. Seems to me that the cost of a warranty claim is the incentive for a company to make a quality product.

While I am quite thankful that I'm apparently one of the "lucky few" who will receive a replacement, I am deeply disturbed by a warranty with so many loopholes.

We complained to 1800 mattresses who sent us to Simmons direct. They viewed the form we completed and photos and sent us a response saying the mattress had not sagged more than three inches so this was normal. I asked them to come personally to view the mattress and particularly the side (wall), which was concaved. They did not and said they were within their rights to refuse.

Now the mattress is unusable and had dipped on my side also and I am only 97 pounds and very petite. I now need to replace the mattress and do not believe I should incur the costs to do so. I have seen a significant number of consumers also with similar complaints so something needs to be done about this as this mattress was approximately $2 ,200 and is expensive to replace. The dip is so bad now, my husband has to sleep on my side for fear of falling off the bed!

This is disgraceful!

The store finally ordered us a new mattress. It was delivered on 7-24-09. Since then, this new mattress is doing the same thing, we have tried to find out if there is something wrong with that brand and have contacted Wolf's again, but no one has called us back. I finally stopped by 5-21-11 to complain again but no one has called us back and you have to talk to Mr. **.

You can't sleep in the bed together with out rolling together. Now, even if only one of us is in bed you roll to the center of the bed. our backs hurt and we do not sleep very well . We paid $736.05 and this mattress has a 10 year warranty.

I want a new bed, as comfortable as the store sample. I am extremely stressed and unable to reach over bed or tuck it in the mattress pad they sold us. The back of my legs hurts when getting out of bed.

When I press the preheat button, absolutely nothing happened. I returned the blanket on November 30 for another just like it, in every way, it turns out. I had the same problem, nothing happens when pressing the preheat button. Attempts to contact someone at Simmons' customer care office in Fremont, CA were almost impossible. The number, typically cannot physically connect. I get a fast busy signal, which is usually an indication of mechanical phone difficulty. After finally getting through to someone, my call was transferred to someone (at Simmons' office in Fremont, CA), who said that no one else had reported this problem.

She said, however, that she would personally test the "controls" (the physical device that operates the electric blanket), and send me an email of her progress, and to mail me controls that actually work. To date, I have received no email and no replacement controls for my blanket. My attempts to contact customer service were once again met by telephone line problems on their end. This is not exactly what I'd counted on, and has caused me to never again purchase a Simmons' product.

Unfortunately, we misplaced the proof of purchase that both the retailer and Simmons require. Even though we did register on line, they both refused to make good on the "guarantee! "So there are two messages here. Don't buy Simmons Products and never misplace a receipt! We "lost" $2600.00 on a faulty Mattress and need to spend another $1500.00 to replace it!

Hello, mattresses are made for sleeping on, you'd think they could make them so they don't sink in the middle! Not only is it uncomfortable for sleeping but looks bad as well! And when you pay that much for a mattress, you wouldn't think you'd have this issue. I'm going to be looking for a new mattress, (not that I really want to spend another $800 or so), and I will not be purchasing a Simmons now that I know I'm not the only one who has had this issue.

He completed his measurements and confirmed that there was structural failure and that the depressions were in the range necessary to replace the mattress. Shortly after he left, I received a call from customer service telling me that the warranty was void due to a faint stain on the mattress at the foot of the bed. The technician never mentioned it and the customer service rep did not budge on her decision. I contacted the mattress manager at Macy's who told me he would contact Simmons and dispute the decision.

After one week, he called back and informed me that he couldn't get Simmons to reverse their decision. We are sleeping on a mattress that actually causes us discomfort, that by their own admission failed structurally within the warranty period but that they won't replace because of a cosmetic blemish. This is the worst example of customer service from a manufacturer and retailer that I have ever experienced.

I had first thought the stain was due to cheap sheets on the bed, but after reading several complaints on here, I am convinced these mattresses are designed to stain after people sleep on them thereby voiding the warranty. Simmons, in my opinion, knows they are selling an inferior product, and uses the staining to get out of their warranty. Before I owned a Sealy mattress for 15 years, only got rid of it because it was a full, and I wanted a queen, and it looked brand new when I gave it away.

Our backs are in constant pain. We do not sleep through the night sometimes as many as 10 times a night awake. I have purchased an encased 2" foam topper. Under this, I have placed many layers of fabric items to fill the gully like spackling in a hole in the wall. The gullies are layered with bedspread, towels, coverlets all in an attempt to bring the bed back up to the proper height then the encased 2" foam topper ($300).

When the Mattress Marshal arrived, I gave them the benefit of the doubt, but watched him measure. In some measurements, the indentation was over 2 inches deep. In his photos and his reports, he wrote, however, that no indentation was more than an inch and a quarter, exactly as the website said they would claim. When we received our warranty denial, I called to express my concern and was told that there were now "stains" on the mattress photos that he submitted. I asked to see these stains and the photos and was denied. They claimed this is their property and they do not share the photos. Additionally in their denial letter, they stated: "Today's bedding products are much thicker than they were a few years ago and body impressions will appear with use due to the compaction of the upholstery layering. Please be assured that this is not an indication of an inferior product".

I am not sure if we were not supposed to "use" the product in order to maintain its structure or if they want us to buy a new mattress from them because "today's bedding products" are seemingly better than in years past. Their solution was to wait 90 days and send out another inspector or have me take my own photographs and send them in. They refused email contact, will not allow me to send pictures in via email, but I have to send them certified original prints to their corporate office. I am 38 years old, exercise daily and have never had back problems or pain in my life. Now I wake up every morning to terrible back pain, as does my husband. We joke that there is/are "Jen and Tim" size holes in the bed, in the shape of our bodies.

We purchased this mattress with a 10-year warranty. This product has been discontinued and Simmons will not tell us why. We would be happy with credit towards a new, different brand of mattress, as we have provided proof of purchase, accommodated their inspection, etc.

Also, what really got me riled up was the fact that after charging $65 to deliver the original one, they are now charging another $65 to deliver & pick up the original. My contention is that I paid for delivery once; it is not my fault that the mattress was flawed, so why should I have to pay this fee, up front, before they would deliver the 2nd one? I cannot believe or maybe I can, the way things go today, that this is the same Simmons Company of old. The salesman said that was company policy led me to believe that was Simmons, not Mattress Warehouse. I know I will never deal with either company again & have mentioned that to family & friends! This mattress would be the last I would ever have to buy, and yes $65 twice does impact my finances!

My husband has had 2 back surgeries and is looking at another one, and most nights cannot sleep in this bed for an entire night. He ends up in our Lazyboy. Why are warranties even offered, when the company will not back them up? We as consumers pay a lot of money for these mattress sets and for a couple of years sleeping well sure doesn't add up. We have liked Simmons mattresses that we have slept on in hotel rooms in the past but having this set here at home, there is a lot of disappointment. We will never buy another Simmons product.

I re-contacted Simmons again in 2009 and I was asked to take additional pictures of the mattress, fill out forms they sent me, and resubmit the package back to them. I received a letter from them again refusing to honor the warranty as stated in the first letter about bent border wires. This being a Cal King bed, it is never flipped over, it is turned head to foot and back again each month. I also called in an expert on mattress and they disputed Simmons claim of bent border wires. This mattress is still in warranty until 2016.

I have garnered information from Mattress Firm that if the mattress does not have a certain depth depression without a body on it, well, we are out of luck. I weigh 133 lbs. and am 5' 7"; my husband is 220 lbs. and is 5' 10 ... hardly what one would think would stress the mattress to the point of discomfort we are both experiencing. We rotated it at the 6-month point, switched our respective sides ... Nothing works. When I get out of bed and see him still asleep, he looks like he has fallen into one of our famous Florida "sink holes." My back is sore every morning.

I purchased the Black Helena model specifically because of the triple twist coil feature and was assured the mattress wouldn't sag because of that. We loved our ancient Simmons Beautyrest. It still gave us a good night's sleep. At this point, after spending a considerable amount of money on what is presumably a premier mattress, I feel cheated, and stuck. I decided to check the Internet for other Simmons Black owners' ratings or a solution to bringing the mattress back to its original great feel it had in the store. There are several blogs and complaints of the same nature - the permanent compression of the pillow top, and "never having a good night's sleep" were both a consistent theme with this Simmons Black brand mattress. Initial quality and looks is 5 stars! After that, it doesn't rate a zero.

A king size mattress isn't a minor purchase and discarding it and buying some other brand is not within our budget. Do not buy any Simmons products. They are obviously not what they used to be.

This is my second time writing to you. The first time, you just sent me to where I bought it and Ortho made me pay a $50 fee to establish if the mattress is visibly shot. It still is not 1.5 depressed so I continue to be screwed! This is very simple. I had Beautyrests when I was younger and they were fine. This time, in our new stately home 2 years ago exactly, on 8/28/07, we bought a $1,500 Cal King Novinger Lux Firm Mattress and it has been the nightmare of our lives! From the day we got it, it never felt like the one in the showroom, not nearly as firm! Then my wife always suffered from the materials. It made her too hot. This made her have to leave the bedroom and sleep elsewhere to get some shut eye, but after only a few months, the back pain began and I am feeling it strongly right now as there is no firmness to the mattress whatsoever!

As a reference, I'm not a small man but also not gigantic (6ft, 230lbs. My wife is 5ft at 130lbs). But let me say this and even knowing the mattress industry seems to be a non-caring, ruthless, lowdown industry, I am tired of not being taken seriously after buying a top of the line $1,500 product. So this time I will be ruthless posting something about your product and your company policies unless I get a favorable response! The last mattress I bought was $600 for a queen 11 years ago that now my daughter inherited. It's in far better shape than the one we bought from you, so as now someone said when buying another mattress, they don't make them like they used to! Well the pricing went up considerably so I want to get what I paid for!

If I have to go out and buy another mattress after 2 years and throw away $1,500, Simmons should be ashamed of themselves and I will raise hell as this has been a nightmare! There was one mattress firmer for another $200/300. Does that one last 2.5 years or 3? The warranty is crap, you've treated me the same way and Ortho, well, they adhere to your warranty so obviously it will get to be 1.5 depressed by that time get ready to pay doctor bills for two! I will wait for a response for one week and prepare and see all the places where I'll be blogging, posting, etc. about this injustice and lack of customer support from Simmons.

Simmons' response: If there are no other manufacturing defects in the bedding product, the normal tolerance level of impressions (1) must be exceeded in order to receive a replacement mattress.

Note: Not one word of, "We apologize." Nothing!

One week after the inspection, I called Simmons and was told that they were going to replace my mattress. "Great," I thought. However, in the letter that I received from Simmons, I have to pay them $85 for the mattress delivery and it has to be a money order or bank check as they cannot even process a credit card and they need a few tags from the mattress sent to them. Once they are in receipt of these items, then they will order a mattress for me. Are you telling me that there aren't any in the warehouse? I would love a freshly made mattress, don't get me wrong, but it sounds like a runaround.

In addition, I have to dispose of my mattress as they do not do pick-ups. I know that we are lucky that our bed qualifies for replacement, as so many other posters were not. But I bought a product, it is (as most are) defective and I have to pay for delivery and dispose of their trash for them. What about all those out there who were denied for stains? Who are they kidding? They don't even pick up the mattress. The consumer disposes it! I would really love to know the rationalization on that! I know this replacement will probably feel good for the first six months, then I will be on my way to a Sealy spring free!

As a result of their findings, Simmons is unwilling to offer a replacement. When my husband lied down on the mattress, he sinks into it. My husband has a heart condition and two herniated discs. This has aggravated the pain in his back and has to sleep in the guest room. Due to my husband's health conditions, we are forced to replace the mattress. It definitely won't be a Simmons. My husband is on a fixed income, so it will be a financial strain.

Sinking into the mattress is not body impression. If it was, why doesn't the mattress return to its original form? Why do you have warranties, when you don't honor them? A mattress life should be 10 years or more, not less than one. The mattress was sold to us with the information that it would be comfortable with proper body alignment.

Then, I spoke to the manager at VCF and he said that he cannot get a return authorization from Simmons since there is no 2-inch deep thing to be seen. I told him that whenever I sleep in my guest room (which has a different mattress), then I am perfectly fine. It's only when I sleep on Simmons mattress. There may be no visual defect but there is definitely some defect somewhere. My health is going down day by day and due to lack of proper sleep, I am going under depression. I really need to get out of this mattress ASAP. I have spent $1000 on this and I want to get this straight.

We found one that we liked called a Plush Firm. We knew it wasn't real soft but it wasn't really hard either. We liked this one and ordered it to replace the one that was sinking in. When the new one arrived, we put it on the bed and realized that something wasn't right as soon as we went to bed. There was no plush to the mattress, only firm. The mattress had very little padding on the top and was very hard. It was not even close to the one we had tried in the store. The manager of Ashley came out and looked at it and agreed that there was definitely a difference and that he would do everything he could to help us but after talking to Simmons regional manager, his attitude changed.

We have contacted Ashley with emails and on the phone voicing our problem. We gave over $1400 for a mattress that we thought we would be sleeping on right now but we can't because it is so hard. Plush Firm does not mean rock hard in our book. The Simmons region manager told us that a mattress is like a pair of shoes, you have to break it in. We've owned numerous mattress in our lives but we never had to break one of them in. When you spend the amount we did for a mattress, it should feel and sleep like the one you test at the store you bought it from.

We were told that because other people try them at the store, they will seem softer than they are. Maybe they should put up a sign informing people of this so as not to mislead people. The lady at Simmons told my wife today that Simmons is not in the business of comfort; they are in the business of selling mattresses. Their customer service was rude and confrontational to say the least. If they think we're through fighting them, they better think again. We put some of the blame on all furniture stores that allow Simmons to treat their longtime customers or anyone this way.

Simmons told us that since all the serial numbers on the mattress matched the ones that go with building it, we received the same one we tried at the store. We are very disappointed with Ashley Furniture. We are longtime customers and purchase only their products. That relationship is most likely over since they've decided to stick their heads in the sand. It's a shame. They have good products. We did find the perfect mattress there the other day; it was a Simmons. Good luck to all of you in our shoes!

How can a 2 inch stain near the top of the mattress have anything to do with the integrity of the mattress? The entire center of the mattress is sinking and distorted. I have not slept in the bed and cannot sleep in the bed because of my back. After a call to Fran at Simmons customer service (customer service....that's a joke), all I was told is a stain negates the warranty. All I wanted was an explanation of what a stain has to do with the quality of their product. She then referred me back to the retailer who will refer me back to the company and so on and so on. Apparently it's my fault that the mattress is piece of **! So beware when you purchase your next Simmons mattress. Wrap it in plastic and put it on display somewhere. Don't sleep on it and definitely don't get a stain on it.

I asked the supervisor to send me the comparables. She refuses too and said it is confidential. My husband and I cannot sleep on this mattress, even his back is stiff when he rises in the morning and he has no back problems. Simmons refuses to do anything further. We don’t know anything about the replacement mattress until we receive it and try it out. We cannot afford at this time to purchase a new set and we cannot sleep on this mattress. I mentioned to them that this must be a discontinued mattress and of course, they denied it. Can you please help me??

The mattress was constructed in Sept. 2007. We purchased it in January 2008. It is now July 2008 and for the past month we have been sleeping in HOLES. The dips are 1.0 inches when taking a straight edge and measuring down, just like it shows on the Simmons website. When you lay on it, the dip becomes 3 inches. I contacted Simmons and they said I had to contact Art Van. Art Van said that since I did not buy the one year plan the mattress was not covered. Mattresses have a 10 year plan so how would not purchasing a 1 year plan make a difference.

I was told by the service department that the clearance center item was sold as is because it was on the floor and not the warehouse. I asked them to make sure that they updated their statements to cover the fact that the manufacture's warranty was also not valid because all it states is that Service is Not Available and the Total Satisfaction Guarantee is excluded. The document DOES NOT state that the Manufacture's Warranty is voided. I do not want to return the mattress for something else, or for cash. I wanted a replacement. Now when we can afford it we will have to purchase a new mattress and it will not be from Art Van nor will it be a Simmons.

The new mattress was purchased to replace a mattress that was 8 years old and started causing back pain. For the first month and a half my back felt better. Now that I am sleeping in a 3.0 inch dip of the mattress my back pain has returned and I hate to get into bed at night. We will have to purchase another new mattress and still have the payments on the one we currently have and cannot use.

out over $1800.00 due to lied to and poor product as the mattress has broken done and has to be thrown out after 4 1/2 years.

we are out over $1800.00 on a mattress that has broke down in less than 5 years made by simmons who are not honoring the warranty

The inspector took maybe two pictures of the sag in the bed and stated that it was over the limit of normal sag. There were deeper sag points but he said this should be sufficient. My warranty claim was turned down due to the tear in the mattress and due to the fact that the picture provided by the inspector did not show over 1.5 inches. I appealed the warranty finding and they stated that if I would send in additional pictures of the sag they would reconsider. I took pictures showing over 2 inches of sag in the bed. Keep in mind that I weight 165 and my wife weighs much less. Once again I was turned down and was told that nothing that I could do or say would make a difference on the issue. The manager who I spoke with did not even know who I was when she told me this. She told me that she would have to pull my file. Obviously this was going to be the final word before she even knew who I was. This is roughly a $2000 mattress with the longest warranty available from Simmons. From the research I have found I would say a class action is in order to stop this abuse of the consumer. All I want is for them to stand by their warranty but it sounds like they could come up with a reason to deny just about every claim.

$2000 mattress will need to be replaced. My wife has a bulging disk in her back. The doctor says it was caused by the mattress.

However, almost immediately, we started noticing body impressions. The bed sags where we each sleep and there is quite a noticeable hump in the middle between where we sleep. We decided it wasn't too bad as we both liked the way the mattress stays still even when one of us is restless.

However, as the months passed, the body impressions got deeper and deeper. Now when you are lying on the bed, it feels like you are sleeping in a hole. The impressions are even clearly visable when the bed is fully made up.

We called Art Van (where the mattress p>was purchased) thinking we would get some help since the mattress is still well under warranty. They sent out a technician who proceded to check the mattress for stains (which would apparently void the warranty! Luckily we keep ours covered with a heavy pad) and to measure the depth of the indentations. Apparently (when no one is lying on the bed) our 'body impressions' are about an inch deep. This is considered NORMAL! According to Simmons the impressions must be over an 1.5 inches before this is considered a defect. Please know this: When lying on the bed, you sink. Reguardless of how deep the indents are when no one is on the bed, sleeping on this mattress is like sleeping in a hole.

After paying almost $2000 for a king size mattress, we expect it should last more than 5 years. In less than 5 years, this Simmons mattress has become lumpy and uncomfortable, creating back problems.

Now every morning we wake up with back pain. We are going to have to search for a new mattress even though we just finally paid this one off last year!

I tried buying extra foam pads to go on top (sheets won't fit over that) now we are on the hunt for a new bed, less than 5 years out. Too Bad, Simmons, Not buying another one.

A few weeks ago I called Simmons directly they sent another man out to check the bed, this time he took pictures of the mattress and said it looked pretty bad to him but he only worked for bed check not Simmons.

Well today I received a letter from Simmons. this is what it said. Thank you for allowing us the opportunity to assist you with your Simmons product. Simmons offers a limited warranty and strives to be as fair as possible when evaluating warranty claims. In assessing your claim, we found no structural failure in either the mattress or box springs/foundation. In addition, the compaction of the panels in this style of bedding is to be expected. The compression does not affect the product's durability. As with other beds of this type, the thicker and more luxurious the filling materials, the more susceptible they are to compaction. Please note that this should not be considered a defect. The mattress is contouring to the shape of your body. As a result of these finding, we are unable to offer a replacement because the product is performing normally. We appreciate you giving us the opportunity to assist you.

So as you can see Simmons says that if you buy a new mattress, buy the cheapest one they have, because if you buy the best one you will sink in 2 years and have back problems.

We purchased this mattress because the salesman said it would last a long time and the swedish foam would last forever. How can Simmons say this is normal of high quality mattresses? We paid $1,600 for this mattress and expected to have a good mattress for more than a couple of years. I thought that Simmons was a good company but I guess I was wrong if this is how they treat their customers. I just want them to fix my mattress or replace it. What good is a warranty if the company treats you like this.

We then learned we could go direct to Simmons for help . This required taking pictures of the mattress to show we had a 1/1/2 inch depression. We measured over an inch depression took the pictures of the mattress, gaping holes where the mattress handles 'pulled out' and waited for response. For a mattress that is supposed to be 'firm' it is flimsey and can be easily bent. We have the original sale papers and diagram showing us how often and in what way we should turn the mattress, which we did but it hasn't helped.

We received a letter saying they were unable to offer a replacement having found 'no structural failure'. Admitting in the letter that 'today's' products are more upholstered than they were a few years ago it is not an indication of an inferior product.

I am 65 years old and my husband is 76 years old and we do have back problems which are aggravated by our mattress. Yet Simmons won't stand by their product in good faith and are 'nit picking' for parts of an inch.

I woke my husband to see if it could be fixed or if it was a mistake I made. It turns out that the whole plastic piece on the right side of the crib broke off and went flying across the room. Thank god my son was in my arms and not standing at the crib when this happened as he would have fell right out of the crib. I did call the company today and got the part replaced for free (with a bit of a fight) and they said it would take 7-10 days to get the part. I complained about that too, as where is my infant son going to sleep for 7-10 days?

Now my concern is as my son is growing older, children are known to bounce on the beds, holding the rails and stand and pull on them, what if it breaks again?? We did nothing to have it happen this time, imagine if my son had been a jumper? He would have flown across the room. The make of the crib is a Simmons model number 239180 04-289. I am nervous now for my son in this crib, but I dont have the money to buy a new crib. I see a lot of sleepless nights ahead of me for a while.

We did this and after several weeks, they sent us a letter and asked us to contact Simmons Company. We sent the information to them which they did not accept; we had to fill out their complaint forms. We did this and several weeks passed before they sent us another letter saying we had to take pictures of the mattress set and instructions how to take the pictures. We did this and mailed the pictures to them. After more weeks passed we received a letter saying they found no structural failure in eith the mattress or box springs.

They said compaction of the panels in this style of bedding is to be expected, and that the mattress is contouring to the shape of our bodies. They said they were encouraging us to turn and rotate the mattress every few months to minimize the impressions??? We have done this all along. To summarize their letter---as a result of these findings, we are unable to offer a replacement because the product is performing normally.

Today, July 25, 2005, I called and talked to Casandra at Simmons Company. It was unbelievable the way I was treated. She said if I wanted to wait 90 days I could start the complaint process all over again; send paperwork and pictures again. When I told her I could send a xerox copy of what I sent before (it had not changed), she said it would be refused. She also said the pictures could change in 90 days. I asked her to send a representative to our home to see for himself or to test it out. She said, we don't have a rep in your area and besides they wouldn't lie on your bed. I then asked her to send a truck by and pick it up which she thought I was being ridiculous. When I asked to speak to owner, Charlie Itell, she said he wouldn't answer my call and a letter to him would be returned.

I checked a few consumer sites on the internet and quickly became concerned from other complaints that I would not receive any claim satisifaction from Simmons. I called Simmons and they sent me a 4 page claim form, which I filled out and returned along with my Purchase invoice, and per claim form about 8 pictures of the box springs, mattress, and frame.

I received back a letter that says I do not have the required frame and slats for this matress set. According to their claim form and the pictures of the types of frames, I feel that what I was using and what was recommended from their sales representatives (Hielig Meyers) and the price that I paid for the best mattress set and warranty that it should be covered no questions asked.