Simmons Mattresses Reviews

I have bought the Simmons Extra Firm mattress in July 2019 and started using it only from March 2020 after I was back to the US from a trip. In September, after using it for only 6 months I started waking up in the morning with back ache. I noticed the mattress has my body prints and 'sank' about 1/2 an inch already. I thought that if I buy an Extra Firm model, it will stay firm for a long time - that is not the case with the one I bought - Simmons mattress.

I purchased a queen mattress by BEAUTYREST Simmons 2 years ago. The mattress material inside literally bunched up and went to one side when I moved it to another bedroom. BEAUTYREST did replace it with another that was not the quality I purchased. When unwrapped it to place it on the frame it had collapsed more than the first mattress! I called, never getting a return call.

Less than 2 years springs died really badly of middle of the mattress. This is very uncomfortable to sleeping. Don't buy! Warranty 10 years but I registered, since never replied! Warranty process is too much things to do.

We purchased a Beautyrest Recharge foam mattress and after a couple years the foam support on one side started to pull away from the body of the mattress and I've been sinking further and further into a hole. Going through the warranty process was an extremely long process. Filling out forms and supplying pictures, waiting months for approval or denial. Once approved finally, we then had to submit pictures of the tags being removed and cut up. Then you have to pay $85 up front to secure a shipment of your replacement. So we went through the entire process, paid the money and received confirmation that a replacement would be sent out in 4 to 6 weeks. 6 weeks went by and I called to follow up. Customer service tells me that my replacement mattress had been sent already to the delivery agent and they would follow up with them about a delivery time. 2 more weeks go by and I call to follow up again, keeping in mind this hole continues to grow.

I purchased Beautyrest mattress 4 months ago. Worst mistake ever. Mattress very uncomfortable. It becoming uneven and I’m only 150lbs. First week I called company said give it time.... my body can’t take it. Wake up with body aches everyday. Never had none before especially my shoulders and back.

Simmons Beauty Rest World Class Dalton Plush - The mattress is great to sleep on. Everyone that has tried it loves it. However, the company was lax on a few things. Customer service was horrible. Warranty was okay but it took a while To get through customer Service and to fulfill my order. When they delivered the mattress, it smelled bad, filled the house with a chemical smell. They did take it back, however it took some time for the delivery. I do love the mattress.

Beautyrest mattress is one of the most comfortable and reasonably price. Had back problems and this helps me sleep comfortable. Have owned one for three years and still supports like new. Would recommend for all sleep problems with different price ranges. You can’t afford not to have a Beautyrest.

I absolutely love the Simmons Beauty Rest Recharge Lydia Manor extra firm. Bought it on US Mattress and it was a white glove delivery. It was a great experience and the bed is still phenomenal even after 4 years.

We ALWAYS buy Simmons mattresses, every 7 to 10 years we redo 2 twins mattresses, 3 queens and 1 king, even if nothing is wrong with them. We bought again, 4 years ago, 2 twins, 3 queens and 1 king. Every single queen bed had a problem, there was a major slant and 2.5 inch dent in one of the mattresses. We went to a mattress place to buy more and the lady told us about the warranty. Since December 2019 I have been sending pictures back and forth. Every time I got a different answer. First the perfectly clear pictures, were not clear, then the pictures were not of the whole mattress, when it was 100%, then the angle was wrong, then they never received pictures, then back to the pictures are not clear...

This mattress is junk. After less than 6 months the mattress has collapsed at least 3" in the sub structure at hip level. Given its a pillow top doesn't show the same as it springs back on exterior. Submitted warranty claim and they are declining as they expect the top to be depressed x amount of inches visually. The sidewalls are bowed out and I am now seeing a chiropractor. This model, their relatively new flagship product, has now suddenly been discontinued in Canada and now I am see dozen and dozens of complaints for similar issue and lack of warranty support. Disgusted... Avoid this product at all costs, don't believe paid shill reviewers.

The Heavenly Bed by Simmons is the most comfortable bed I have ever slept on. I felt well rested and my back didn’t hurt when I got up the next morning. I would highly recommend this mattress. If you want to try it out you can stay at a Westin Hotel. That is the kind of mattresses they have in their rooms.

The mattress when new was excellent. Like the design and the comfort that was there. Mine is firm. Don't like a mattress that sags. Cleaning is a breeze but with all King mattress's you need some help to flip or turn. Little awkward doing it by yourself. Happy with overall mattress.

Beware of Beautyrest, You May Not Get What You Pay For. I purchased a Beautyrest mattress through a national retailer who sent my order to the factory and then scheduled the delivery when it was ready. Below are the build labels as attached at delivery.

Material on one side is bunching up and the same side leaves a deep impression very uncomfortable. I called about the warranty and it is impossible for my husband and I to get the pictures they want. Want a picture of foundation which came with the mattress and a picture of the bed frame. We can not take the bed apart. My husband is 81 and I am 76. We bought the set in Nov 2017.

This is the worst mattress that I have ever owned. I am sure that the factory will give me the runaround if I file a claim. If you are an "active" couple stay away from the Simmons beautyrest!!!!! It's destroying my sex life. From now on I will be trying a mattress for at least 30 days before I commit. SLEEP & my night time activities before bed ARE WAYYYY TOOOOO IMPORTANT to have a crappy mattress.

So I purchased a new (double) mattress from Sleep Country, after about 3 months I started to noticed a more uncomfortable feeling, the springs started to to poke at me into my ribs, my chest, knees, hips. My back pain got worse as the bed also started to to go wonky in areas and the top layer bunched up. Ok just got a runaround from the store and Simmons would not accept the claim because of the centre support. I have a DOUBLE BED!! A centre support would make no difference in the faults of this mattress!!...horrible business.. ??

Bought a Beautyrest Firm Mattress in January 2017. We had only used it for a few months and there started to be severe depressions where my husband and I sleep, we are not big people. Since it is our seasonal home we used it from Jan to March, left for the summer, and returned in the fall. Filed a claim against the 10 YEAR Warranty, Beautyrest denied our claim.

I purchased a Beautyrest Recharge Centerdale Plush 12-11-13 with a frame and box Springs from Unclaimed Freight. The mattress started bunching up and became lumpy, it was replaced with same mattress plus charged delivery $45, 1-23-15. Then again, same thing happened, now they had gone out of business, dealt directly with Simmons. They replaced with Silver 900 series $85 delivery. It's been two weeks and this one is lumping up too. I believe it's the same mattress with updated fabric and new name. Now I have to go check out their mattresses, find same price of $799 or upgrade, in addition pay difference, pay delivery and taxes and loose warranty and cannot return. The same priced ones are Silver also, same top which I imagine will lump too.

We bought this "mattress" 10 months ago and I'm here to tell you, it is the WORST mattress I have ever bought. And when I say bought, this thing wasn't cheap. After about 6 months this thing had two sinkholes that provided zero back support and now gives me severe lower back pain come morning. Mattress Firm obviously don't want to have anything to do with a customer who wants to return a defective, faulty, poorly made, etc after 120 days, which coincidentally was around the time I started to feel a little achy and began to question the mattress.

We bought Simmons Queen Mattress from Sleep Country store in 2016. It started sagging and springs at the end of the mattress going out. Initially we felt lump in the middle however we thought maybe it's new but slowly it started getting worse. We get up with back pain, tiredness and neck pains. The edge of the mattress has completely given out. It collapses when you sit on the edge, and you literally sink and roll off the edge. The sinking is so bad that I cannot sleep anymore.

We bought a Simmons Mattress from Spencer's TV and Appliances in Gilbert, AZ. The mattress started sagging on one side when it was less than a year old making it very uncomfortable to sleep on. Simmons sent an inspector out where he took measurements with "no" pressure on the mattress. The mattress has a thick pillow top so these measurements seemed bogus. The mattress has a 10 year warranty and they refuse to replace it. Both Spencer's and Simmons refuse to work with us on this matter. We just want our saggy mattress replaced.

We bought our $4,000 mattress 4 years ago and wanted to file a claim over the springs at the end of the mattress going out. We have a high-quality wooden bed frame with slats so there is no peg on the middle part of the frame, but for that reason alone they won’t accept our claim and nulled our 10-year warranty. We bought this in confidence of something like this happening but are now extremely disappointed.

I bought my queen mattress from American Furniture Warehouse in February. It started sagging and if you sat on the side it felt like would slide off. Keep in mind this was in May of the same year. I went through American Furniture Warehouse customer support to replace the mattress considering it was barely 3 months old. It took about a month for the whole process to be completed and the end result was the manufacturer (Simmons) would not take it back. The products sold by Simmons are obviously low quality and not worth the money. I will never purchase another mattress of this brand again.

Since I purchased this mattress in late April of this year I’ve been miserable! Whenever I sleep on it I wake up with terrible neck, head and back pains; I feel like I’ve been in a fight and have recall issues from lack of sleep. I even purchased different pillows to help with the problem but it doesn’t help. This is an expensive $900 purchase and I have no recourse since I purchased it at final sale from Crate & Barrel in Miami. Shortly after the delivery I was away for one month. Now I spend most of my nights sleeping on my sofa bed or on the couch, since I’m afraid of how I’ll feel in the morning. I will never purchase another Simmons mattress. This industry has changed dramatically in the last 10years and certainly not for the best.

Bought a Simmons king size 25 year warranty mattress from Mattress Firm in 2014. They sold us on how wonderful the warranty was and how dependable their service after sale was. 18 months later the mattress was sagging on both sides. I called Mattress Firm and the girl told me that body impressions weren't covered under warranty.

Crap! Mattress sagging, back in pain after 2 yrs of 10 yr warranty. Bought from Wayfair, won't honor since it's after 1 yr warranty. Working with Simmons. They only offer replacement and you have to pay $85 for shipping. ** company and customer service.

Terrible "Silver" Mattress. We shopped for Beautyrest as we previously owned a Classic from them and loved it for 15 years. We bought our king size silver pillow top from local furniture company. It felt really good in the showroom. Well the mattress delivered had a hump in the middle. We called Beautyrest and they wanted nothing to do with us. Said we needed to go back to where we purchased it, so we did. They had me send picture of mattress and eventually replaced the mattress. Our new one had no visible hump but after we slept on it for a couple weeks we noticed 2 things. While the mattress seemed to break in better, we continued to see it extremely more firm in the center. Almost felt like you were rolling to the side of the bed. Not sure why they decided to make the edge of the bed less firm. If you sit on the edge you almost slide off. Extremely odd.

I bought a Simmons Beautyrest mattress, the place I purchased it are forcing me to pay a $99.00 delivery/pickup fee for a defective mattress that they sold. I called Simmons direct to get my mattress replaced due to a 10 year warranty as the place I purchased from offers a 1 year warranty and the mattress I purchased was way past that warranty time frame.

After 5 years on a 20 year warranty, the bed has developed a soft spot on one side of the bed only. When no one is laying on the bed, you see no sag. For this reason my claim was denied. When you lay on the area of support and lack of support, it feels like the side of hill and you want to fall out of bed.

Bought a Simmons mattress that is only 2 years old (so much for lifetime warranty) has sway back no matter where I lay. I asked about it at the furniture that I had bought it from. They said they no longer sell Simmons Mattresses and I needed to contact the Simmons company. So I did that, found all my paperwork plus proof of purchase. They called and said I needed to take pic to prove my point. I could not hold up the mattress and take a pic so asked them to send someone out. Someone called, made a appt with me to come out and take a look and he never showed up. So when you are given the sales pitch you might want to ask who is actually going to back this if something goes wrong.

Although we have experienced very good comfort and durability with past "Blacks", - I like a extremely firm mattress - the one we bought a year ago is not up to standards. I am now looking for a true latex foam mattress. As far as warranty - all mattress warranties are unfunny jokes.

If you want to feel unworthy of spending your hard cash go ahead and make a purchase. If you want to feel like you're sleeping in a hole and to call the company and they say to you that comfort is not a part of the warranty then Simmons is the perfect place. I have never felt treated so unfairly in dealing with any company about my concerns. Very dissatisfied and this is not my first purchase this is the 4th mattress for 4 different beds and the one I am having an issue with Simmons or Ashley refuse to replace for me. This will definitely be the last and I will never recommend this brand. Thanks for nothing.

We bought the Simmons Beautyrest Imperial Collection Sublime Mattress in Reddeer AB Canada. This mattress we bought in Nov 2017 and it was firm and now it is not. We have it not even 1.5 years old. We are not happy with it at all.

I purchased my mattress in September of 2017. By January 2018 the right side of my mattress pillow top started to shift. I didn’t think anything of it as it wasn’t that bad at the time. Fast forward a little over a year, and the entire right side of my mattress has shifted and is literally hanging over the bed. I went on the the mattress firm website to file a claim, and within two days it was dismissed. Simmons, mattress firm deemed my mattress as “unsanitary” for have 1 dirt scuff on the ledge of the mattress caused by my movers. They’re refusing to replace it. I currently have a BBA claim and have contacted an attorney to file. BUYER BEWARE!

We bought a Simmons Comforpedic memory foam queen mattress for over $2500. The warranty on the label on their mattress indicated that it's for 25 years. However I started having bad back pains after 6 years of mattress use. Upon checking the mattress we found it has a sag of more than 0.75 inches which is one of the requirements for filing a warranty claim. We are using the solid platform box spring as per the warranty requirement. There are no deformations or sag on the box spring. One of the warranty requirements is that the wooden frame should have 5 slats with 3 slats having center support, along with top, bottom and side supports. Our frame matches all that except it has 4 slats with all 4 having a center support.

I bought this mattress thru US Mattress and within 60 days it began to sag on the side. I called Simmons who decided that I needed to complete a 5 page warranty and lift the mattress. I told her I had 2 stomach surgeries and could not do it. She still insists on doing the paperwork. The mattress is sagging and my back is killing me but they don't care. They have no inspectors in my area. This mattress was made on 10/01/18. Sad.

We purchased the mattress in early Oct 2018. Arrived Oct 30 2018. Within 10 days we felt like we were sleeping in holes. We contacted the seller and they stated give it 30 days. On Nov 30th we called again and stated we needed a new mattress. They stated, "Your 10 yr warranty is with Simmons Beautyrest. Please contact them" and gave us a number. We called and were given paperwork and a lot of hoops to jump through. The mattress had been on a solid foundation until 12-29-2018 when we moved it to a new bed. Simmons said they are voiding our ten year warranty because the bed only has 3 slats instead of 5. Bed broke down before it was put on brand new Ashley bed. Please be aware of your purchase and the company you are dealing with.

Mid-November I bought a Beautyrest mattress from Mattress Firm. Very helpful salesman. I've had this product for 6 weeks now, my horrible neck and headaches have been reduced by 80%. I've never in my life slept so comfortably. Thank you Mattress Firm and Simmons.

Beautyrest Recharge 1000 Plush was purchased in 2014. Within three years one side gave out on the mattress. You cannot sit on the edge without sliding off or feel like your sinking in a hole. There is also lots of sagging near this area. Tried putting in for the warranty. Sleep Train (Mattress Firm) said our warranty was not valid due to improper bed frame support. No way this caused the problem. We have a hardwood bed frame. The side where the mattress failed is directly below the bed frame. Don't buy Simmons.

We purchased a Simmons Beautyrest Harper Plush King size mattress about 6 months ago from Raymour & Flanigan. It's already sagging and giving us back pains and the worst part is we used the financing, so we're still paying for it. What a terrible product. It's obvious their product is junk. Pure waste of money. Apparently, the only options I have are to try the warranty and get the exact crap mattress or throw it away & get a cheap mattress, since I can't sleep right on this. Somebody needs to start a lawsuit against them, the amount of complaints is ridiculous.

We purchased the high-priced Simmons Black Natasha King mattress a year ago from the largest furniture dealer in Oklahoma City and they have suddenly discontinued sales of Simmons brand without warning. When I called to inquire about a Warranty, they gave me the incorrect number for Simmons and washed their hands of the return. About a foot and a half of the top corner of the mattress looks like it has been permanently crushed towards the floor which makes sleeping extremely uncomfortable. Also, the mattress itself still has not broken in after a year of sleeping on it.

I bought a Beautyrest Silver Linder Cay queen mattress in October. The first night it was not exactly like sleeping on a cloud. The second night I was still undecided about it. The third night I felt the lumps, it was hard and lumpy. I bought it through Evine.com, and if you call to return it anywhere within 30 days you get a full refund. After 7 days I called to return it. I consider myself lucky that I hated the mattress so soon, rather than wait past 30 days and be stuck. The Simmons warranty is an obvious scam. They should tell you before you buy that if your frame doesn't have enough slats or that you don't have legs going down the middle of your bed (who has that?), those points would void the entire warranty.

I purchased a Beautyrest Silver Waterscape mattress from Macy’s. My daughter sleeps in this bed, and she is 60 lbs. The edge of the mattress has completely given out. It collapses when you sit on the edge, and you literally sink and roll off the edge. I didn’t find these reviews until after this happened, and I thought I should search bad reviews related to Beautyrest mattresses. Looks like a lot of people have had this same issue, unfortunately. Someone is coming to assess the mattress this coming week. We have a good box spring and a very nice bed with 5 support slats, so it’s obvious - especially with all of the other complaints about this same issue - that Simmons has a problem with the foam and defective construction of their mattresses.

It's a totally a huge mistake to buy the Beautyrest - extreme firm mattress, the mattress was sink after a month (even extreme firm), I should have checked up this website before I bought it. My last mattress was Slumberland and it's last for 10 yrs...

Purchased a king size Simmons Beautyrest set from MACY’s in March 2017 and was assured by the Macy’s sales person that with the purchase of the WorryNoMore protection plan I would not have to worry if body depressions or other issues showed up that the mattress would be replaced. Just over a year into having the mattress the body depressions started showing up. I finally contacted Macy’s and they sent out a technician and based on the yardstick like measuring device they determined there was no problem. I have shown the picture of that mattress to many people at Macy’s and there is an obvious problem but MACY’s MANAGEMENT WILL NOT DO WHAT’S RIGHT. They are taking advantage of their customers and outright lying to them about the protection plan. I’ve read other comments similar to mine and the Simmons company is selling a defective product and Macy’s supports them.

Bought a Simmons mattress about 2 years ago. About a year into it the mattress starting sagging in the middle, getting lumps, and the whole mattress leaned to one side. Okay??? So we call Simmons and they send a third party tech out to take pics and whatever. Simmons contacts us a few day later and says that the mattress is bad so they are going to give us a new one for free, but you have to pay for the shipping cost $85. Okay not too bad. They had some people deliver our mattress that was very unprofessional, they were supposed to take the old mattress but didn't, they also gave us no paperwork or anything confirming receipt of the mattress. A year into the new mattress same exact thing happening again. This time Simmons said they won't cover this mattress because we only had 4 slates on our frame. We will never buy from Simmons again, biggest waste of time and money.

My last 4 mattresses have been defective! They were by Serta, Simmons and Beautyrest. All the same company. Macy's refunded all four mattresses. Please contact me if you are interested in joining a class action suit. THIS MUST BE EXPOSED!

We bought the top of the line mattress which was super comfortable in the store. The bed that was delivered moments ago, however, is not only extremely lumpy but appears to have two low sleeping spots, just like my old mattress with a high spot in between. It's as if they threw padding on used springs and dressed it up all pretty. The mattress was apparently stored on its side so the inner padding bunched up on one side. If I could add a picture you would be able to see the HUGE lump on the left side. It's inches higher than the rest of the mattress. You would NEVER believe that this is a BRAND NEW mattress. The low spots are more difficult to detect.

$300+ to get some better sleep after getting ripped off by Mattress Firm in 2015. Seemed fine for a while, but then the sinking began. First it was some parts of the mattress. Did everything, flipping it around, everything they told me to but it continued to sink. The sinking is so bad that I cannot sleep on this disaster anymore. I purchased the item in October of 2017 and it's September of 2018. The thing at the rate it's going should have been replaced months ago. As for the warranty they market, forget it. These are set up to make the warranty void. Companies like Simmons should be shut down for the pain and suffering they put on people. They rake in money, but their products are pure garbage and they do not back these products up. I've lost more days due to bad sleep because of Simmons and I will never get them back.

We bought this bed and a new support base in 2017. It was nice at first, comfortable. Stayed that way until the 120-day trial expired. Then it seemed that overnight the pillow top disappeared and the mattress is sagging terribly. It has sloped to the edges with a hump in the center. Not a problem if you don't like your spouse, but a struggle to not fall on the floor. RC Willey of SLC said it isn't bad enough body impressions and it's made to conform to your body. Isn't memory foam supposed to return to new? Yes It's Junk. Do not buy, you get No help after sale, no actual person. No picture of a bed is going to show you the pain we have and lack of rest we're getting.

After 28 years, we purchased a brand new $1800 Simmons Platinum Firm Beautyrest mattress. We were told that our existing box spring was fine. We have gone through two new mattresses. Both immediately sagged on the sides. Neither my husband or I are large or overweight. Both of us are now experiencing neck, back and shoulder issues because of this mattress defect. I also noticed that the tag that came on the mattress with the warranty info has a different name than the sewed in tag. We purchased this mattress through CFS, a fundraising event at our local high school. So far they have honored the warranty and replaced the mattress. I hope the second time is easy, but after reading these reviews, it seems that every mattress of this type is defective. It’s not memory foam either.

I bought a $2899 Beautyrest Black mattress from US Mattress last September 2017. I found the pillow top was detached this February 2018. Simmons sent a inspector to see the mattress. And the inspector teared the pillow top and told me this is really common, he will report it. He also kneeled on the mattress to check the sink problem. Then he lifted the mattress and checked the support, he told me the support is very strong. However, Simmons refused to change or fix my mattress because the support is inadequate. It's a $2899 mattress and we just sleep on it for half a year. I will not recommend any friends purchasing a Simmons mattress.

Very dissatisfied. Our King size Mattress was replaced by Simmons Canada in Dec. 2013. Not even 2 years went by, our 25 years warranty/15 years replacement mattress started to sag. We called Simmons about it and they did send an inspector to inspect the mattress. After the inspector finished inspecting the mattress and the box spring, his exact words were, that people like him and I are on the heavy side and these mattress wear off is normal, but was told to keep an eye on it and if the mattress gets any worth's to call Simmons back,

I purchased a Simmons Beautyrest mattress and ever since have had one problem after the other. The first problem was that the combination of box spring and mattress was too high on my bed. I voiced my concern to the salesman but he assured me that there would be no problem! They replaced the box spring with a bungy (sic) board. I now wake up every morning with a backache and the firmness of the mattress is slowly seeping away to the point that it is sagging in the middle. I have only had the mattress for six-weeks! Buyer beware. These mattresses are either defective or poorly constructed. Either way PLEASE DO NOT BUY this mattress as you will surely be disappointed every morning!

I purchased this mattress (Simmons Beautyrest Platinum) from Star Furniture in Houston Texas. The first one I had for 6 months. At the top of the mattress it developed a deep dip. My neck and shoulders were killing me. Called Star salesperson and she told me to contact their customer service dept. They sent someone out, they said it was defective, took it back, went back to Star and picked out the updated version of this mattress. The salesperson told me they knew this mattress was defective so they changed it to this version. After 3 months same problem. They sent someone out again and he told me it was because I did not have the proper frame and support. Bought new frame and supports, spent 189 and 100 to have it installed. The dip appeared again.

I bought this during the Mattress day Sale. Issue 1: It came a bit slouchy in the middle but I figured it would get all right once kept on a bed. I have kept it on a brand new Frame bed, then I have shifted it on a box spring and now on a combination of both. It still sags in the middle. This makes me think that it's a defective piece. Issue 2: This is way softer than what the Spec says and I wake up with a pain in my middle and lower back everyday. I am sleeping on my couch every alternate day to be functional. I am still under the 120 day warranty and would like to replace it. I provided a review to the site, but they didn't surface it. I submitted a 120 Night In-Home Trial questionnaire but no one has responded to it either. My warranty runs out in 3 more days (bought on 2/20), and I am supremely disappointed by this treatment. Thanks.

Firm mattress that holds up well. My wife and I noticed the difference right away from our previous mattress. Very comfortable. Price was very reasonable too. Always a good night's sleep.

I loved going to bed when bought. After 8 years, back muscles spastic. It is a pillow top, but you can't flip them any longer reducing life of mattress. Looks brand new, but a night's sleep no longer there.

I was looking and laying on mattresses trying to find the softness I needed, Simmons was the 3rd one I laid on and just loved it. My back said yes, my body said this is the one. I said, “When can you deliver it.”

Our Heavenly Bed mattress is almost 9 years old and is just as comfortable as it was when we first bought it! It feels so welcoming every time we get into bed. Like a cozy comforter!

Normally I love the Simmons brand but this choice was not a good one. I would never buy another mattress that does not have the capability to flip from one side to another no matter the brand. That mattress is less than 5 years old and is most uncomfortable. My sofa is more comfortable than my mattress.

Beautyrest is a very high quality product that comes in numerous styles and firmness options that cover a wide-range of sleeping needs. The Beautyrest brand is durable and comfortable. You can see the high level of workmanship in the product compared to other mattresses. The Beautyrest brand has endured many years in the market and this is a testament to their expertise in creating high quality products that endure.

First they delivered the wrong one and we thought we had no choice. It was horrible. 5 times we made a complaint. 5 times they came out. Let us know it wouldn't do us any good to keep calling. 1300.00 for a dud of a mattress, that they would not honor a 10 year warranty. We only had it for 1 1/2 years. Tell people to double check the store's reputation also.

I saved for a long time to buy a top quality mattresses. I purchased a Simmons Beautyrest Mattress through Evine shopping network. Never received a copy of the warranty after requesting it 3 times. Within 2 months the mattress was lumpy, sagging and very uncomfortable. I contacted the warranty company in Sumner, Washington. They took 2 months to send a rep out who took pictures and inspected the mattress. The inspector said Simmons would get back to me within 7 days. 14 days later I received an email that said they would not honor the warranty because the frame was not suitable. I talked to several reps and told them that I asked upon purchase about frames and they said my frame was fine especially since I purchased the box spring as well.

I have Beautyrest brand and had for a years now. Very firm and sturdy. It's comfortable and easy to sleep on. But my mattress set is worn down and I'm in need of another.

We bought a brand new Simmons mattress black label from Macy's the total cost was $3,115.34. I spent $2,309 mattress, $240.00 per box and $158.00 for the worry no more warranty that is worth nothing plus $167.34 tax total = $3,115.34. I am disappointed that this mattress is breaking down after 5 years of use and the company was unwilling to do anything. We have had countless nights of sleep because of this set. We are by no means, overweight or large people. I find this very unacceptable after paying this amount for this brand. All I wanted to do was exchange for something firmer.

My doctor recommended a softer mattress than the one I'd been using - I now have a "medium" pillow top which I find just right for me. My only complaint is that it is not reversible - all I can do is rotate it 180 degrees.

Simmons Beauty Rest does not hold shape. After about 1-year the mattress became uneven and lumpy. I would never purchase nor recommend Simmons mattresses to anyone.

The mattress is quite old now and needs to be replaced but overall very nice and has held up over the years. There are no tears or stains and looks just as nice as it did when delivered.

This was sold as a premium mattress and was expensive. Within months it had collapsed on either side where we sleep with a clearly visible "hill" in the center. We complained to the selling store, Hudson's. They sent techs out to measure the height difference twice in the first year. It was never enough they said. Our back pain tells us it is way too much. The mattress is way too soft and offers no support. When we sleep at my brother-in-law's on a very hard bed we have no back pain in the morning. Our Beautyrest Platinum is absolute junk. And, neither retailer nor manufacturer will stand behind it.

Sagging very bad from first week. Company replaced but second doing same thing. This was purchased from Macy's and I feel that this was an inferior item.

Faulty Beautyrest Silver Mattress - Unbelievable. I saved up to buy a new queen mattress, and was sold this model by Ashley furniture. I purchased a brand new box spring as well. I am a 125 lb female, and after about 60 days this bed had a significant dip/valley from where I slept. I have severe back and hip pain for the first time in my life. I literally crawl out of a ditch every morning to get out of this bed. Of course Ashely points to Simmons and Simmons points to Ashley. It’s a disgusting, unacceptable, customer service nightmare. I want to haul this thing out to the curb, and will be buying a new mattress soon. It’s such a shame that large companies will continue to misrepresent their products and defraud hard working consumers. Gross. If anyone has luck getting a refund, I’d love to know more about the process.

Bought in 2013 with a 20-year warranty. Had it delivered with WHITE GLOVE service. Mattress sags. Contacted Simmons and they sent an inspector. Yes the mattress sags. Claim was denied because the bed only had 3 slats not 5. WTF? No one told me when I purchased it (GROUPON) that I needed two more slats. This is a just a way for Simmons to screw the consumer and cut costs. Boycott SIMMONS.

Purchased a new home and bought new furniture and a new Mattress only 16 months ago. The Mattress was giving us very bad back pain. We notice a lump in the middle and called Rooms To Go and let them know. They sent down someone to look at it and he said it was off an inch on each side and they will call us back to tell us what they can do on this problem. Well we had to call them back. They never called us. Then they told us we can only do a return if it is a 1 and a 1/2 inch off so we need to see if it will go down more in 30 days. This is a waste of money and pain in my body and both companies I will never buy from again. I paid 800 for the mattress only because I have a bedroom that has a bunkie board. No foundation needed. I have a Serta that is over 7 years in a spare room and will be sleeping on that. I will be buying another mattress but only Serta. Buyer beware of Rooms To Go and Simmons Beautyrest Recharge Forest Park mattress.

On 03/03/2018 I purchased a new Queen Simmons Silver product at Broward Discount Mattress store 1925 Banks Road Margate, Fl. 33063 (rep. **) 954-366-4180. My delivery was the following week. After 3 weeks I noticed my back was in a hunched posture and painful to my back.The mattress was also sagging where I had been sleeping. I immediately notified this condition to Broward Discount as to the problem. I was informed there was nothing they could do and was advised to call the company. I called Simmons, they replied I would need to call the store of my purchase. After going back and forth, Simmons requested the tag number on my mattress and finally gave me a Claim number **.

I owned 2 Simmons ** mattress and they all gave me health problems since owning them! I bought the cheapest Simmons Recharge to the highest brand Hybrid Black Diamond! THEY ALL EXTREMELY TOXIC, MY BIRD DIES 3 days after purchase of OFF GASING TOXIC waste all over my house. My head keeps spinning and started have vertigo attacks after couple of days. They SECRETLY work with world order to kill you faster as ALL NEW BED contains all the TOXIC cancerous agents possible in existence and spray it all over inside the mattress. HELLO, when will people wake up here and take them to court! They have all lots of money, they deserve to. Since I change to a all natural IKEA bed, all PROBLEMS disappeared! THOSE BEDS ARE TO BE DESTROYED! I WARNED YOU!

Purchased Simmons Beautyrest Platinum queen mattress and my back is killing me because of this mattress. I hate it and I feel like it's a complete rip-off. It is a total loss of money for me. I can't believe you would even sell this piece of crap.

My parents and I have always bought Beautyrest mattresses and considered them very good. I bought a queen size Beautyrest Jan 2018 with an adjustable frame. Eight years ago I bought the same setup and the bed is still in excellent condition. This new bed is a lumpy mess. There is a big lump where the mattress folds on the adjustable frame. I contacted the dealer in Feb. and was told to contact the mattress company, which I did. They told me to contact the dealer's Simmons' rep, which I did. I sent pictures. Was told this lump is normal. I have no lump on the older bed. Contacted the BBB and they contacted Simmons with the same result: NORMAL. A big lump is not normal. I will never buy Beautyrest again. My advice is to stay away. The picture does not do the lump justice.

We purchased a Simmons Beautyrest mattress for $2,354.00 for our seasonal home. After 3 months of sleeping on it there was a sinkhole on one side. I filed a claim with photos and paid a fee for the inspector to come and take care of. They changed the appointment and the inspector quit. I receive a letter stating that they have been unsuccessful in reaching me and they were closing my request for an inspection. It then took several months for a new inspector to come. He put a piece of cardboard on top of the sinkhole and measured (why the cardboard) of course it floats above the deepest part of the hole. I asked the inspector why on my side of the bed when I weigh 105 pounds and not the other that my husband sleeps and he weighs over 200 pounds, he tells me it's body heat not weight.

My advice to everyone is to never purchase a Simmons Beautyrest mattress. They do all they can to not honor their “warranty”. It didn’t take long for the mattress to sag in many places and even has a tear with the actual mattress coming out of it. They would not honor the warranty because I didn’t purchase and use their box spring even though the one I use is adequate support. I was never told this in the store that this would void the warranty either. The mattress is sagging and lumpy everywhere along with having a tear and they still will not honor the warranty. This is the worst money I have ever spent on a mattress and my husband and I have been battling back pain ever since using a Beautyrest mattress. Horrible business practices.

After going through hell with the delivery service, losing my mattress for a week and not answering my calls, I finally get the mattress set. It cost $750 for a queen set. It was advertised as having all this special pressure-relieving foam on top on the coils. I could tell after sleeping on it 1 night this was not good. The foams were NOT soft. In fact they stayed on hard side until they finally flattened while laying on them to point I could feel that harder layer where the coils start. I complained to the company to no avail. Beware of Beautyrest and their bragging about how comfortable their products are. For $750 I was expecting to get some pain relief. Not pancaking foam and coils. Never will I even look at a Beautyrest or Simmons.

I purchased a Simmons Beautyrest pillow top mattress in 2012. In 2014 we noticed sinking areas and lumping on the mattress. Finally in 2017 I had enough of this awful mattress. January 2018 I completed the warranty claims process only to be refused and told that I did not have the required center support for a queen size set of bedding. Which is a lie. I have a foundation box spring and a very nice supportive bed frame. I will never buy anything from Simmons again.

I purchased a Simmons Beautyrest king mattress and box springs one year ago tomorrow and the mattress has a HORRIBLE lag on one side and has bunched in the middle. I felt confident that if I submitted my claim as told, Mattress Firm would honor the warranty...especially seeing how I have had the mattress less than a year. I took pictures and submitted the claim as required, only to be told that my bed frame is inadequate. I am a bit confused because nothing was told to me at the time of purchase regarding the bed frame voiding the warranty. I spoke with the sales associate at length about the warranty because I wanted to make sure I was making the correct decision regarding my purchase. She told me that not purchasing box springs from Mattress Firm would void the warranty but NEVER did she say anything about the frame.

We purchased three (3) Simmons Beautyrest mattresses approximately three years ago. There is a bump in the middle and the sides are sagging. These mattresses are useless. I don't know how we tolerated them this long. They cause pain. Coils stick in your back. I want a full refund of $2,400 and the old mattresses taken away--at no charge to me.

We bought a Beautyrest Black Reyna Luxury Firm from Macy's. I liked it in the store and the first two nights were great. On the third night I started noticing that it was sunk and no longer supporting the body well. After about a week there were noticeable body impressions, and a hard area in the middle in between. I wake up with body ache and back pain. The support is gone, the quality is terrible. Turns out it's a systemic problem, their quality is just that low. I've read the replies on Twitter and it seems like a lot of people are having the same issues. I will be returning the mattress and never buying Beautyrest/Simmons again.

Spent $1,700 for a Simmons mattress in 2013. It lasted 3 years before folding on both sides (there is a hump in the middle). I contacted Sit and Sleep which sent me to a "neutral party" to analyze my problem. Guess what? There is an apparent stain on the Simmons mattress negating the warranty. So if you want a $1,700 mattress to last 3 years go ahead and purchase a Simmons product (I also bought a reclining Simmons chair that fell apart within 60 days. I got my money back on that one.) Simmons sucks and Sit and Sleep helps. Good riddance to both.

This was a rather expensive mattress. I've had this mattress less than 6 months. The middle is sagging and killing my back. Done everything I can to get it replaced, to no avail. My son built extra support under the foundation, this didn't help. I'm disabled due to severe back injury caused by stage 4 Lymphoma. It sickens me that the consumer has no recourse when a product is defective. Never will purchase a BEAUTYREST product again.

In March 2013 we purchased a Simmons Beautyrest mattress, with memory foam, from Jordan's Furniture, Warwick, Rhode Island. The only "memory" that mattress has is returning to its sunken position. Within 6 months from purchase the mattress began to develop deep sinking depressions, from where we sleep. We rotate the mattress several times per year and still have the sinking depressions. I began waking up exhausted with severe back and leg pains each morning. I brought a twin size coil mattress into our room and have been sleeping on it the past three months. No more back pains!

If I could give no stars I would. We bought a Simmons Beautyrest Platinum queen size Katherine mattress this summer. After sleeping on it for a month our backs were killing us seeing how the middle of the mattress sinks in as if the springs were broke down on a adjustable bed or something. After several attempts to contact the manager of Paradise Furniture(who is never there) they finally sent out someone to inspect it. Our mattress also has a warranty and the inspector said that there was something wrong with it however after waiting another month they told us there was nothing wrong with the mattress and gave us a copy of an inspection that contradicted itself and said nothing about the support in the middle. The inspection form they gave us only had the non-weighted inspection part. They said there is nothing wrong with the mattress and therefore will do nothing.

Like many others, I have been duped by Simmons Beautyrest mattress warranty. Filed a claim and made it very clear that the issue is with the bed bowing to the middle but the memory foam top hides the depressions making their measuring tool useless. They denied my claim as expected. Why is there not a class action suit against this company? There has to be something we can do.

Bought this mattress (Beautyrest Recharge) 4 years ago where the price was listed at $1100.00 on sale for $999.00. Since then the center has sunken approx. 2 inches with zero support. The mattress has the consistency of mush. We were told this mattress would last a good 10 years. Within 3 years of purchase we both began having back and neck problems which have progressed to severe and have to literally climb up and out of the mattress when getting out of the bed. DO NOT WASTE YOUR MONEY BUYING THIS MATTRESS! It isn't even near as good as the $200.00 mattress we bought for the spare bedroom, which we are currently sleeping on to help with back pain.

After a few years we had submitted a claim warranty on our Simmons Beautyrest Lexi Extra Firm mattress to Jordan's Furniture in Reading, Massachusetts. At the time of sale we purchased recommended vendor adders with a total sale of $1,900 to ensure the 10 year warranty would be valid. After a relatively short time our mattress sagged to a depth of 1.75 inches near the edge and 1.25 inches about 10 inches from the edge. After submitting the required photos (partial attachment) to Jordan's with a follow up inspection by an individual from Mattress Marshals, our warranty claim was rejected due to less than required sag measurement and a stain that had nothing to do with the initial claim.

I bought a Simmons Beautyrest mattress five years ago from Ashley Furniture in Wilkes-Barre in April of 2012 and have had terrible neck, shoulder and back pain since. I wake up exhausted. Prior to this purchase I had Serta Perfect Sleeper and it was great; like sleeping on a cloud! I didn't want to part with that mattress but we got rid of our full bed and bought a queen size bed. Do not buy Simmons Beautyrest, it is awful, like sleeping on concrete.

I bought this bed last year and within one year the body indention are so bad It is making me hurt way worse than I was (the reason I bought the bed to begin with.) I am disabled and on a very limited income so I thought I'll buy a good mattress. $1300 once and it'll last me a good 10 years. I'm in way worse pain now and I'm looking at buying another mattress because I'd rather not eat than be in horrible pain everyday. DO NOT BUY THIS MATTRESS!!! IT SHOULD BE AGAINST THE LAW TO SELL A MATTRESS OF THIS LOW QUALITY FOR SO MUCH. The warranty covers an inch and a half indention but mine is right at an inch and I'm already in this much pain! I don't even want to imagine what an inch and a half would feel like!

Bought a Beautyrest Katarina Luxury Firm Queen for well north of 2k from USMattress.com. Well what can I say. Lasted exactly for about a year before it starting sagging like a piece of crap. They rejected warranty based on some theory about compaction. Nothing I can do about it but to throw that and buy a cheap 200 dollar mattress from Amazon. Hoping this will last better than 1 year.

We bought our Simmons Beautyrest Black label pillow top mattress about 7 yrs ago. We paid about $2500 and was told it was great mattress. About 1-1/2 yrs ago it started sinking in on both sides. Is there any type of compensation we can receive? Not happy at all.

I spent $2,000 on this mattress because I wanted a good night's sleep... I only wake up with pains all over my body because this thing is like sleeping on a rock. Now I am stuck with it because of how expensive it is and I can't afford to get another one. Thanks Simmons!!!

AFW has always been our favorite furniture store. I like them. However, the Beautyrest mattress we bought, called Shana firm, was awful. In about 3-6 months it started sagging and we spent more money and replaced it in about 2 years. Don't spend your money on a Beauty Rest!

Buyer beware if you plan to buy a quality mattress! I bought a Simmons Beautyrest Recharge Comfort Top Firm Mattress from Bay Department Store. After more than 1 years, the mattress is already sagging in the middle. It's supposed to be a reasonably expensive mattress and can not hold a person who is about 140 lb. Worst of all, when I try to ask them to repair or exchange. The mattress inspector just falsely filed a report saying there is stain on mattress so to void the warranty. Simmons Beautyrest will just to make up a story just to avoid honoring the warranty claim on the poorly manufactured mattress. Just to share my experience. Buyer BEWARE. BEWARE!

I purchase a mattress in 2013 for 2,000.00 dollars or more it is now. The mattress is sagging a inch and a half and they are telling me that it has to be more that than an inch and a half and I have to wait another 90 days before they will send another person out to measure the mattress. I am appalled with the customer services that we are getting, I want the same service that I got when I was spending my money. They are saying they cannot help me. I need a remedy to this problem. It is very uncomfortable sleeping in a sink hole, if I wanted junk I would of got a mattress for, much less.

We purchased Beautyrest Black Desiree king size mattress from Nebraska Furniture Mart in Dec 2016 for about $2500. It was fine for 2-3 months, and then my husband and I both started having neck/back pain. We both have prior injuries so did not immediately attribute to the mattress. However it became apparent, after sleeping in our spare bedroom off and on (on our other Beautyrest mattress purchased 14 years ago that we still love--clearly the product is not the same), that it was the bed. When I went to take the pictures for filing a warranty claim, I discovered over 1" sinking, a ridge down the middle, stitching coming apart, and several inches of tearing along the seams at the bottom, on both sides. They accepted the claim, but unfortunately our only option is to replace with another Beautyrest.

I purchased a new Simmons Beautyrest Recharge Mattress in 2014. They said if it sagged a inch and a half they would replace it. Didn't bother telling me that it doesn't count around the buttons. It has to be on a completely flat spot. On top of that now the springs squeak when sitting up on getting off the bed. I had a 15 year old pillow top from another company that never ever gave me any problems like this. I purchased the $250 boxes that go under the mattress to make sure warranty would be good. Now I'm stuck with a piece of garbage that should be returned and replaced. I'd have been better off going to Walmart and buying their foam cool gel mattress for $200. I paid $ 1500 for this junk.

Company does not stand behind their product. I was denied a warranty claim for a mattress that had a defect and was only 6 months old. Their excuse was that I didn't have 1x4 supports under the box spring. I actually have 2x6 supports which are stronger however they denied my claim. Even the inspector they sent to my house from "Bed Check" agreed that there was more than enough support and laughed as he said "it's all up to them my friend."

Worst mattress (Recharge 800 Plush\Beautyrest HP) ever. It didn't take long for it to break down and to start sagging and getting lumpy. I have never had any back issues, injuries, or problems sleeping until after we bought a new mattress a couple of years ago. Now I wake up with extreme low back pain and getting out of bed is a process and take time, instead of jumping out of bed like I had always experienced before purchasing the mattress. Now I have to slowly go from laying position to sitting position on the bed, before I can stand up. Sleeping on the mattress has caused waking up daily with extreme low back spasms. The mattress is poorly constructed/designed.

I would a mattress from Sears. We had to deal with Beauty Rest customers service through Sears. It was a nightmare. We had to measure everything, take pictures and send everything to them. We they put the wrong name on claim. They never got pictures they said. Well with a lot of grief I took and sent everything again only to get a denial it didn't met their 1.5" rule. I want to know first off it was lumpy and hard to sleep on because of the lump. So what is this 1.5" thing? They're crazy it is so lumpy I can't sleep on it. I am not down with them yet. I am calling on Monday. They are so unprofessional in every way. Don't buy their products. They're awful.

I purchased this Simmons Beautyrest Recharge mattress in 2014. It was fine for awhile then the left side of the mattress started to sink. Then soon after collapse entirely. From the middle of the mattress all the way over on the left it is almost completely flattened. We had to use large hard cover books underneath to prop it up on top of the box spring just to compensate a bit of the collapse enough for my husband to sleep. We have just started the warranty process with Mattress Firm and after reading many other reviews I pretty much don't have any hope of the company actually resolving this issue. I have a ten year warranty but after seeing many others claims being denied over stains, which is a complete joke needless to say. They will probably get away with the same fake out.

I bought a Simmons Beautyrest Pillow Top Queen Mattress and box spring from Linda's Furniture for just under $2000. I need a firm mattress for back pain. After a few years of sleeping on the mattress, I started having back pain again. I ended up having to sleep on a foam mattress on the floor because I couldn't sleep on this mattress anymore. Since the mattress was still under warranty, I called Linda's Furniture who came out, took photos of the mattress and verified that qualified for a warranty due to sagging. There were no stains on the mattress as I always used a mattress protector.

I received a rocker recliner from Big Lots on the Black Friday as a Christmas Gift from the kids. They even spent more on it. Didn't buy the Black Friday special. So disappointed. It's falling apart. All of the stuffing has fallen out from under the leg rest. It's a manufacturing flaw but no one will fix or is even concerned enough to try to make it right. Big Lots says they aren't responsible for it. And there is nothing they can do because it was a gift and there is no receipt anymore. Really expected a name brand Simmons product would last longer than 6 months. Besides the material seams ripping, stuffing falling out. It also pops and won't stay reclining. It throws you forward. Seat is breaking down. So disappointed. And we thought Simmons was a good brand to buy. But we lost our $300. All we want is our money back. Replacement of chair with better quality.

The furniture described is made by a furniture company called SIMMONS. SERTA IS A prominent and the well known mattress company. SERTA now owns Simmons Furniture. The Southwest Surplus company is a furniture store that preys on the weak and ill-informed customers using lies in order to make sales. Buyer Beware!

I purchased new a Simmons Eastern King, model Natasha, law tag M144686918. I paid $1,800 for this mattress, mattress warranty inspection from Best Mattress in Las Vegas says that impression is no more than 1 1/2 inches from the warranty, with no one lying down on the bed, when lying down on one side you roll right off the bed?? Hello W.T.F. Worst ** bed in my 75 years. Best Mattress refuses to replace or exchange mattress. Simmons you better take care of this problem, I see your complaints for the same problem is over 500, get your ** together because I will sue you.

I purchased a Simmons Phillipsburg II King Sized mattress through US-Mattress Company in December 2015. It was great for about 9-10 months. In late August 2016, I noticed my hips began to ache in the mornings. I first thought a medication may have been the cause of the problem; however, I ceased taking it for about a week with no change in the aching. Subsequently, I traveled to the east coast and Europe, slept in various types of beds and the hip pain magically disappeared. I returned home to my top-of-the-line Simmons mattress and immediately, the aching resumed. US-Mattress informed me that Simmons handled all warranty claims. I then set up the "Dip Check" appointment through Simmons' "independent" agent, Integrated Bedding.

I got this mattress in January. I've had it for 6 months. It caves in already! This is my second mattress from this company, where it sags in, in less than 6 months. I've had a Sealy mattress as well and they're terrible. I'm a 22 yr old female and suffer back problems and experience horrible sleep at night from this Simmons mattress.

Simmons Beautyrest Recharge Pearl - Fancy name... worst mattress ever. Purchased this mattress less than a year ago for roughly $1,100. My boyfriend has been sleeping on the couch for 3 months now. It sags so bad in the middle. Purchased from American Furniture Warehouse. Tried to file a claim. Technician came out, looked at the mattress, clearly said, "Yes I can see sagging in the middle and the pillow top stitching has come undone". They denied our claim or refused to do anything due to the stains on our mattress, "stains void the 10 year warranty." See the picture below! I was told that liquids or stains on a mattress can break down the components. I'm not a bed technician, but how can a spot of coffee break down fabric, foam and springs??? I will never purchase anything from American Furniture Warehouse or Simmons again. We were better off in our $300 old queen bed.

The warranty on this product and the retailers that carry it are just lies. Mattress did not last 36 months. The mattress wall collapsed and they refused to honor the warranty because of box spring. Nonsense.

Bought our Simmons Beautyrest Recharge Mattress in 2014, sagging in the middle. All Simmons did is refer us to the dealer (Mattress Stop), and would not stand behind their mattress. We thought with Simmons' name it stood for quality product, not so. Look elsewhere, and do your homework.

I am a chiropractor and I thought the mattress research I did would suffice. It didn't. Our purchase of the Black series of Beauty Rest king mattress was a huge mistake. This is the worst bed I've ever owned and would never recommend it.

We purchased a Beautyrest Providence mattress on February 22, 1017. We paid almost $1800 for it so it is not a cheap mattress. After the 1st month we noticed the center of the mattress was sagging. I don't mean the center between my husband and myself. I mean the center of the entire mattress from head to toe. We took apart our bed and made sure the platform was level as well as the box springs. Everything checked out fine. Where my husband and I sleep, has caved in and there is a hump in the middle and sides. Center of bed is still sagging. Hurt all night and sore the next day. Only have had mattress 2 months.

Last week they sent a man to my house who used a bogus measuring device to look at the massive dents and holes that are in my mattress. They didn't even have the courtesy to call us. They sent us an email saying that they cannot help us even though we have a 10 year warranty. A total waste of money. I paid $1500 for this mattress and I have only had it for 1 year and a half now. My wife and I have bad backs and can't continue to sleep on this mattress. Please get your money back if you have bought this crappy mattress and stay the hell away from Simmons. It's a total ripoff. It's awful!! Stay the hell away from these people!!!!

We bought the mattress at the recommendation of the salesman but this Beautyrest Recharge Ultra Collection mattress sags a LOT and we haven't had it that long - never had this with any other mattress and some we've had for many years. I see the same complaint from many others so I'm sure this isn't something new. Haven't even started the warranty process but let's say I'm very disappointed in the mattress. The salesman did say we should 'work the mattress over' some over the first few weeks. We did but that doesn't seem like that's something that should need to be done anyway - it should have been our first clue to look elsewhere but... Anyway, I would just like to add to the others to warn you to stay away from this brand - no one seems satisfied. Again, this is a Beautyrest Recharge Ultra Collection and it doesn't recharge!

After a little less than two years and after having spent $1750 for the mattress my wife and I both can see and feel the sag. My wife weighs 105 pounds and I am 170... neither exactly heavyweights. I checked the mattress warranty and found their "sag scale". For my mattress it is 1.5 inches or more for 10 years. I'm guessing that the mattress only sags about an inch with no one on it. Add a body and the sag is downright uncomfortable. After reading all the comments the warranty apparently only covers a mattress that breaks in half. Simmons could warrant this mattress for 100 years because it is obvious that most people will have to replace it... with another brand... after only a few years. Live and learn. We should have researched Simmons before we purchased the mattress.

I purchased Beautyrest Silver St John Luxury Firm Pillowtop mattress at Sit' n Sleep store in Los Angeles, it was delivered on March 6, 2017. From day 1 it sagged more than the old mattress I had for 12 years. Turned out these mattresses are now made at local facilities, the same generic mattress for all brands and models, the only difference is the amount of foam they add and the fabric, what a scam! Simmons description states that this mattress has an extra layer of micro coils across the middle section for extra support, this is why I've chosen it. And sample mattresses at stores do have them, but NOT the mattresses they deliver to consumers. The one I got is NOTHING like the store samples. According to an independent Expert's inspection of my mattress, there were NO extra coils of any kind, it severely sagged in the middle area, and the fabric on top was all wrinkled like it was 100 years old.

I purchased a $1400 Simmons pillow top mattress 4 years ago because it was extra-firm. Within a year body sagging started to occur where my husband and I sleep. I went online to get their warranty protocol and I followed it precisely. I went Into the Mattress Firm store where I purchased it and showed the manager the photos. She said that the mattress was definitely defective and gave me some paperwork to file with Mattress Firm Warranty Department. Long story short, I was told that the method I used to measure the sagging was not acceptable but for $39.99 they would sent out an inspector. If I wanted to continue use with the process I had no choice. A month later a man came out with the most bogus measuring device that could possibly be used. It sits on the mattress and spans the sagging hole. It is also about 1/4 thick so the measurement is a thing of fiction. This device is a way to get out of their warranty.

I bought my mattress from you 2 years ago. It has a 10 year warranty. Within a year it started to 'dip' where I slept. So I turned my mattress. I called to ask for warranty help and was turned over to their 'warranty company'. They charged me $24.95 to file a claim. Now it is completely warped, but NOT ENOUGH for them. I have pictures showing all the inches it is broken. In fact last week I was in the doctor's office getting a steroid shot and medication after my neck/back locked up from my bed. I will never buy a Beautyrest again. This company doesn't care about their products or honor warranties.

We bought this mattress 2.5 years ago for $1500 because we wanted a very firm mattress that we were assured would not become compressed. Less than a year later, we ended up turning it around because already it was compressed to the shape of our bodies. That lasted about a year more before the most comfortable areas of the mattress were in the middle and on the edge.

Purchased a $1,500 mattress with a 10 yr factory warranty, 4 yrs ago and it is now unsleepable... causing back issues for both of us. Still waiting for 2 months just to get someone to check a bed out. Even after daily calls to Simmons and Bed Chek... I receive no return calls. THIS IS NOT A REAL WARRANTY IF ALL THEY DO IS DELAY, DELAY, DELAY!!! Where are the folks that are supposed to protect the consumer? OFFERING A WARRANTY that Simmons has no intention of honoring is fraud.

WHATEVER YOU DO, DO NOT BUY A SIMMONS MATTRESS!!! I'm assuming this goes for anybody that sell Simmons but I purchased mine from Sleepy's. We purchased our mattress on 11/4/14 for a total of $900. Now just over two years later the entire side of the mattress is caving in. It has been getting progressively worse over the past couple months and now it is to the points where it's about to fall apart. We didn't abuse the mattress, we didn't jump on it or set it on an improper frame, nor are we heavy people, it just fell apart due to normal everyday use. Just two year later the entire side of the mattress is collapsing. You would think, no big deal I'm sure my warranty will cover that. WRONG!!! Since we slept on the mattress for two years and didn't pay extra to buy a mattress protector our warranty is voided.

I bought the Alcove Hybrid Plush Mattress because I was having back issues and thought a new mattress would help. After spending more than a thousand dollars on what I believed would be a good mattress, it turns out the mattress exacerbated the problem. For months I suffered with extreme back pain, and only recently did the pain start improving. Why? Because I went away and slept on more traditional mattresses. Assuming that it could not have been that easy, I went and realized lying down on the bed made my back hurt. It is too bad that I was already suffering from back pain from a sport injury when I got the mattress, otherwise I would have noticed long ago. I missed the 100 Nights of Happiness Guarantee. I am sure that people that have strong backs can handle this mattress, but if you need back support when you sleep DO NOT GET THIS MATTRESS.

Sleep has been anything but a "Beauty-rest"!!! We purchased our Simmons Beautyrest (Black) "Natasha" Pillow Top mattress approximately 9 months ago. We initially went with a memory foam product but found it was too soft and I needed a firmer support so the salesperson at The Bed Store (Knoxville TN) suggested this Simmons product in exchange. We did try three different types of Simmons "Black" on their floor and decided based on the floor model this would be the best option for our needs. The new bed was delivered and the experience goes downhill from there.

I'm in the market once again after having a BeautyRest Recharge mattress for only two years. However, unbeknownst to me the mattress has been causing me lower back issues after owning it for less than one year. At first the mattress seemed comfortable and I slept soundly. As the months wore on after purchase, I started having gradual lower back pain. I should mention that I had a successful laminectomy done three years ago and, it was a primary reason why I wanted to purchase a new mattress. Sticking with the mattress, it started to gradually sink right smack in the middle as the lower back pain (around the waist) increased.

I have reached the end of trying to deal with sleeping in a hole. Turn the mattress, flip the mattress whatever! It's a HOLE with a HUMP and it's uncomfortable. We paid in the area of $1500, the mattress is on year 7 of a 10 year warranty.. The customer service from Simmons is... non-existent! Pictures and forms were submitted in December and I have not even received the courtesy of a phone call or at the very least, a confirmation by email. If I can take the time to jump thru your hoops, you can respect me as a consumer who bought your product and RESPOND (more than 3 weeks now). Since that does not seem to matter.. I would NEVER recommend this product. The mattress is junk and if your purchase means so little to them, then you should consider not buying their product. I will not again! There are many companies out there who do care.. Simmons.. NOT ONE OF THEM.

We purchased a top of the line Beautyrest Black Alexia. Within the first year we had problems with the mattress sagging. My wife and I are of avg size (190 & 125 lbs) so it wasn't an issue of us being oversized. We went back to Sleep Train and they connected us with 3rd party that comes out and reviews the situation. They denied the claim and said it wasn't bad enough. Their testing methodology was flawed in my opinion as the foam layer props up the surface of the bed while the layers below were the real problem. You could even see the sagging clearly! 1 year later we went back and tried again but the same result. Very frustrating. The fact that they don't even have the product anymore indicates to me they've had issues. I place the blame on the manufacturer not Sleep Train as I had a manager try very hard to help us. We were provided a generous discount on our next purchase and selected a different brand.

Extremely disappointed in the quality and durability of our 1-year old mattress. Purchased Simmons Beautyrest Elkhart Lake pillow top mattress based on recommendation from our salesperson at Steinhafels, Milwaukee. The mattress developed squeaks and sags within months. We ignored the issues at first because we couldn't believe the problems would occur so soon after our purchase. It's now been a year and the are worse. Called the store and a tech is coming out next week. Do NOT buy the Simmons Beautyrest Lake Elkhart Pillowtop Firm mattress.

After dealing with lots of stress in my life, working two jobs, taking care of my three kids and moving to new apartment I decided to treat myself with new mattress. Salesman in Sleep Train convinced me that Simmons Beautyrest Recharge is good choice for me. After first night I start feeling pain in my lower back but blamed on moving to new place and caring boxes. For month this mattress become a struggle for me and source of frustration and disappointment. I keep tossing and turning and every morning waking up with lower back pain. I've never in my life experienced lower back pain till now with new mattress. I blamed pillow top and asked Sleep Train to find something else in exchange. Salesman suggested to take same product but in medium soft. I had to pay additional couple hundred for exchange. New medium soft mattress didn't make any difference! I hate my mattress!

Macy's has the worst furniture exchange policy. And Beautyrest Mattresses are the worst ever!!! I exchanged it 4 times, all of them sagged after a month... and I'm only 4'11, 95lbs!!! I only got to exchange my mattresses after complaining and explaining my situation. I will never step in a Macy's or ever buy Beautyrest. I know at least 2 other families who bought Beautyrests and had to exchange them at least 3 times! Unbelievable!

The mattress is very good but I feel I can improve the quality of service of those who sell them. For its softness and comfort mattress recommend this to everyone looking for a good sleep. After a long day of work, there is nothing better than coming home and rest in the best mattress that may exist in the market. All materials with this fact allow you to have a quality product that gives the user the best for rest.

I purchased this mattress in 2011 and the side have broken down and is bowed. I have a lump in the middle where no one sleeps as our bodies have created holes we sleep in. I contacted the store and a representative came to the house and took pictures and examined the mattress. He told us at that time he would recommend a replacement. However when Slumberland called with their decision. The replacement was denied as there is a stain on the mattress. What a stain has to do with the mattress breaking down, I don't know except they use this excuse to void your warranty. What a crock of crap. I will never purchase anything from Simmons or Slumberland in the future.

Simmons Beauty Rest are the Only Mattress I buy!! I also recommend buying from Mattress Firm!! They last, great quality, and warranty. Now I don't buy low grade. I stay mid range and no memory mattress. You can get some really good deals with sales!! And Mattress Firm will work with you. Great service!!

I bought the Beautyrest Black Alexia extra firm on 10/2014 and it has been downhill ever since then. It was great for a few months. I was coming off an older mattress with heavy sagging and my back pain had gotten to alarming levels. With a new mattress my back pain was totally gone. I would wake up and feel great. Pain free. Unfortunately that lasted all of about 3 months. At that point I started to notice some sagging where my wife and I sleep. We decided to rotate the mattress and that helped out a bit, but another 3 months later and we had sagging on that side of the mattress as well. We rotated the mattress again and I was just back in my old groove. The springs didn't recover their support when they were on the footside of the bed.

I purchased a Beautyrest Simmons mattress and box springs Sept.16, 2016. In early Oct I called and complained about the broken down mattress and pain it was causing my back. They came out and said it was a factory defect. The store called within a week and said I could come into the store and select a replacement. I heard lots of complaints about Simmons Mattresses, so I opted for a different brand. The salesman didn't want to let me have the box springs with the new mattress, he wanted me to keep the old one that came with the Simmons. I know if you don't get a matching set sometimes the warranty is null and void. I also felt the price difference was completely different than I counted it to be including the taxes. I was told they charged me $50.00 for a 6 months same as cash deal.

Me and my husband bought Simmons World class queen bed and box worth $1,549.99. Without our knowledge the sales associate included a bed liner which we don't need it because we have one at home. We decided to go to store to make a return. It is unfortunate that there is no return or either exchange purchase. We're so disappointed!!!

Vivian, my name is Jeanette. We had similar trouble with our Simmons Mattress. (We paid 1,500) for a plush pillow top. Our problems were not as severe. Our mattress did not seem like a $1,500 mattress. What you need to do is start fresh with Simmons. Play up the fact that the mattress is breaking down. I suggest not mentioning the physical pain... Focus on the malfunctioning of the bed. You probably have a manufacturer's warranty. Call a different phone number. Keep trying until you REACH SOMEONE who seems smart, capable, and caring. FOCUS on the bed malfunction.

The label on this mattress states "World Class", however it is anything BUT. We purchased our mattress at Sears in 2013 for $1300+. Soon after, my husband and I started to experience back, hip, and overall body pain upon waking after a night's sleep. After approximately 6 months, we noticed the mattress start to sag on the respective areas we both normally slept. The middle of the mattress, between the areas we slept in, started to rise and became a "hump", eventually turning into a mountain.

We purchased a Simmons Beautyrest Recharge Mattress less than a year ago, which began a journey of the unknown. Within days of sleeping on this mattress I began experiencing discomfort in the body and a loss of sleep. I was struggling with the situation as we just purchased a NEW SIMMONS BEAUTYREST Mattress, which was advertised as a very comfortable mattress that would Recharge the body. It would give you the best sleep ever. We just didn't know the RECHARGE would be in a negative way. As time passed the discomfort developed into severe pain throughout the body with back, neck, shoulders, stomach, internal organs, leg and toe pain. Stiffness in lower back. OMG wouldn't wish this on anyone. Also noticed areas of the bed began to collapse where large indentations developed. It appeared the mattress was defective.

Purchase mattress "Top of the Line with a 15 year warranty" purchased in 2010. Was told that the mattress would hold up over the years due to the "Special triple coiling in thru out the mattress". To make sure it would be under warranty was told we would have to purchase a special mattress cover for it. Extra $200. Keep that stupid "special Cover" on the first three years when we discovered that all the sides were breaking down. When we decided we had enough of it and went back to the mattress shop and they stated "Hey you bought the top of the line mattress" and that was the first year the mattress was out and had heard that the first series had that flaw of the sides breaking down. But it has been fixed. Why don't we call about the warranty. It should be covered because they even remembered that we purchased the special cover for it.

Purchased a Simmons Beauty Rest Recharge. Mattress was like a rock but we sank in and created a nice indentation and we sweat like crazy. With the recommended mattress protector. $2000 invested. Called Value City and happily swapped out the mattress as it was determined manufacture defect. 2nd mattress same issues. Called Value City back. They allowed us to pick a different mattress last time. We picked a Simmons Wellington mattress. Felt good for a few months, did not sweat anymore. However, have nice size indentations in the mattress and we rotate monthly. Bottom line Simmons mattresses are bad business. I have more back pain than ever. We sleep in our Coleman air mattress and sleep great and wake in no pain. Considering to get a king air mattress for $200 and remove the $2000 mattress. Never again will I buy a Simmons or recommend one.

Purchased Simmons Beautyrest mattress in 2014. Mattress came with manufacturer's 10-yr warranty. Within first year started having back and hip pain. It got worse as time went on. Husband noticed visible lumps in pillowtop so he contacted store we purchased it from. Salesman researched and saw this was a common problem reported in our mattress brand, but also informed us they no longer sold Simmons mattresses because they had so many problems and complaints about them. We contacted Simmons Warranty department to make claim. We were required to submit proof of purchase, which we did. Rep from Bedcheck came and took pictures. For the second time we were asked to provide original receipt, which we did. Several more days passed and then we finally heard from Simmons, who told us our claim had been approved.

I bought a Beautyrest mattress 3 years ago and I should have complained immediately about the indentation but I kept thinking if we turned it around every few months it wouldn't be so bad. I paid $2,789.00 at Macy's plus cover and board total $3,366.00. I have used Simmons Beautyrest mattresses for 50 years and I never had a problem. Loved the mattresses. But this mattress is absolutely a disappointment. I will never buy another Simmons mattress. Not that they care but possibly you can be warned that these new Simmons mattresses' foam tops, gel, etc. are terrible.

I purchased a Simmons Beauty rest Briana Luxury Firm Mattress for $1399. Since the first night it was delivered it we thought we received a defective or used mattress as it sag and sunk in as I slept on it and felt as if I was sleeping in a hole. I had severe back aches and was so sore I could not even bend when showering. The weight of my body in the hole at night brought extreme shoulder and neck pain too. It made sleeping on side very painful through the night and most morning my stomach and internal organs felt sore.

Simmons made a mess of my warranty claim! Unbelievable! I purchased an overpriced Beautyrest king mattress about two years ago and my wife and I have been noticing the sinkholes on both sides now for about a year. We first contacted the manufacturer and opened an online claim which resulted in nothing - they said we had to go through the dealer we purchased it from. (What's the point of making that available online anyways??)

I purchased this mattress in January 2016... within 6 months I had a big indentation. I'm paying over $3,000 for the mattress and the frame. A serviceman came out to inspect the bed. He says that he doesn't see any indentation. My back is getting far worse from this mattress and I highly doubt they will replace it. I will be sending them my doctor's bills.

My boyfriend and I bought this queen size mattress with an adjustable frame less than 3 years ago from Cozy Cabin Furniture in Plymouth, NH. We spent over 5 thousand dollars in that store in one visit. The bed was the bulk of the money. Both of us have bad backs, necks, and other medical problems. I am 4ft 10 inches 125 lbs and he is 6 ft and weighs around 250. The dealer never suggested that we get a bed that would help each of considering our difference in size. We bought the bed trusting the dealer and his experience with mattresses.

Purchased King Beautyrest Recharge Kline Mill Plush Pillowtop mattress September, 2013. Manufactured 07/02/2013 at Simmons on WT Harris Blvd. in Charlotte, NC. Three years later, it has lumps, bumps, and depressions so severe that one cannot sleep upon it. Causes severe back pain for both my husband and me. We are fit, average size adults. We measured depressions at 1 1/2 to 2 inches using a level. Our retailer sent out a representative to examine the mattress for the 10 year warranty against defects. He said depressions were not deep enough and warranty would not be honored.

This was the worst experience with a mattress. I spent 2000 and will never buy another one. After a year I started getting back aches, contacted company and they just said contact the seller, but I moved from there, so could not. That is all they could offer. Do not ever buy from them, I have to now buy a new one and this time it is perfect.

Ditto to all these negative reviews. If they had negative stars I would use them. Mattress was over-priced, I was coming off a period of bad credit and in a new relationship and trying to avoid the bowl effect of my last mattress. Out of the frying pan into the fire... $2000 later and a runaround to run out the 30 day clock for exchanges and here I am, trying not to make the same mistake again. Think I'll try sleeping on a board.

Purchased Resonance with Plush top in February 2015. Month later middle started sagging (spring mattress). Three month later back pain started. Placed warranty complaint request in October 2015. I travel a lot, and had more restful sleep in third world countries. In December, inspector confirmed 1 and 1/8 depression in two locations. Due to the 1.5 inch rule, nothing can be done. I would have to check it every 6 months to hopefully get to the limit. Gave up and decided to buy 10" memory foam. 1600.00 dollars down the drain. Sad thing is, I support made in America. I am replacing Simmons North Carolina workmanship with China product to have a good sleep.

Between the crooks at Sleepy's and the terrible products Simmons puts out - I don't know who is worse! I purchased a Simmons Beautyrest Black Series less than 5 years ago and it wore horribly. I'm 37 years old, in good physical shape & 5'7" so I'm not putting the weight of an NFL linebacker on the bed. I wake up in the worst pain every morning. Paid a hair under $2,100 for the mattress alone (w/ tax & delivery) and there is just over a 1" sinkhole on both sides of the bed. Sleepy's warranty people sent an inspection kit out, did it as directed where you email them pics of the string & ruler test. Was told the sinkhole needed to be over 1.5" deep to be replaced. ON A PILLOW TOP??! It will always puff back up but the second you lay on it, what's underneath that thin thin layer that is completely destroyed. I have no choice but to buy a new bed outright as this is unbearable.

The mattress purchased by the authorized retailer did not meet up to its end of the deal. Horrible sinkholes that have caused a great deal of back pain. This was a very expensive purchase. If you are considering purchasing a new bed, do your research and do not buy Simmons. It's not the same company of 130 yrs ago. It has since reduced quality and manufactured their products with low to no care. There is no enhanced research or testing of its products. I am very disappointed and out of a large amount of money that I could have used on a quality mattress set. There may as well not be a warranty because the red tape of any type of replacement or refund is short of a "joke".

I bought a Beautyrest Recharge Mattress from Sleepy's and it sagged shortly after I bought it. It has a 25-year warranty and it is a year and a half old, and I returned to Sleepy's five times, and each time I was referred to the warranty department, and they said that mattress had to sag one inch and one-half, or I was not considered for a refund or replacement. I have contacted Simmons and they keep referring to that warranty and did nothing. When standing on its side, it billows out and sinks in. They freaked out when I told them if I removed the tags, which is perfectly legal, as I am the consumer, and also asked if it was clean. What were they planning to do with it? I am a Senior and it took me one year to pay for it out of Social Security, and now I am sleeping on an air mattress, as I cannot afford another mattress.

I purchased 2 twin mattresses for my children (ages 19 & 18) from Walmart. They had been sleeping on hand me down mattresses. I felt bad for them because they were getting lumpy. As I was shopping in Walmart, I saw they were on sale for $200 apiece. I saw the name Simmons & I thought "what a great deal". Simmons is a good name. When the kids got them, they were thrilled & remarked at what a difference they made compared to the old ones.

I purchased a Simmons Beautyrest from Art Van furniture store in 2012 for $1399 and it has two huge sinkholes on each side. The middle consists of a massive speed bump that you need a rolling head start to make it over. I called the store and they sent out a "mattress expert" and of course the sag was less than an inch and a half (which is the minimum size of sag to be deemed defective). BUT, the spring stabbing me in the spine could not be ignored. I got a voucher for a "comparable" mattress from Simmons. My expectations aren't high on this new one. I'm hoping to get another 4 years out of this one and then purchase something else. I'll give you one guess which manufacturer I WON'T BE purchasing. Simmons!

My husband and I have had a Beautyrest Supreme for the past 16 years and needed a new mattress so of course we bought a new Beautyrest Recharge which were on sale at Macy's. The saleslady talked us into a pillow top which gave us free delivery. We couldn't sleep on the mattress the first night. We both sank down into it like quicksand. My side sank worse than his which was odd considering I weigh 130 pounds less than he does. Was the mattress really new? I'm not for sure.

When you purchase a king memory foam mattress for $2,499 with a 25 year warranty, you expect a quality product from a reputable company. The mattress failed within 3 years. All necessary paperwork, photos, measurements were submitted to the Warranty Dept. Claim was denied. After two months, they sent an independent representative to our house to take photos, measurements, complete a form. (He drove 3 hours to get to our house and it was his first day on the job --- lacked much experience.) After two more months, they denied the claim. After many mornings waking up to low back issues, we bought a Tempur-Pedic. My recommendation is as follows: Do not buy a mattress from the Simmons Company. Do not buy a mattress simply because the tag says it has a 25 year warranty. The warranty is only as good as the company who produces the product!! Buyer Beware!

Beautyrest hybrid recharge mattress - As many other unfortunate buyers I wish I had read the reviews before spending 1600.00 on this king size mattress and box spring. Simmons makes a very poor product! We bought this May 1, 2016 worst purchase EVER, my back hurts, I have shoulder pain and can't sleep. I called the store after 2 days of owning this and they have a no return or exchange policy, called Simmons directly and they wouldn't help either.

Purchased Simmons Beautyrest Black Vivianne Plush has been off gassing for five plus months making my wife ill with all day headache, sore throat, dizziness, red eyes, difficulty breathing, sinus clogged, head burns/aches, throat burns, difficulty driving, eye blurriness, difficulty with coordination, other related medical problems. Contacted EPA Regional Office for guidance 7/12/16. Contacted Macy's Cust Service 7/11/16. Sending over independent company to subjectively evaluate. Off-gassing from 2/2/16 to 7/12/16. Distinct chemical odor. Independent adult entering bedroom has sinus clogged within two minutes of laying on bed. Bed aired out each day with all sheets, pillows and blankets off bed. Windows open. No apparent effect on mattress. Pillows are down. No waterproof mattress pad or encapsulating cover with Vinyl used.

I purchased the mattress one year ago. The mattress is unsupportive and saggy. I paid over $1000 on sale from Macy's. This is the worse mattress I ever purchased. I have had the representative here twice to look at it. There is a good depression on the top where my husband lays. Same as everyone reports, we only have a 1/2 inch depression. You need to have 1 1/2 inch depression for them to replace it. The mattress in the store was nice, evidently not the same as the one I received. I will never purchase another Beautyrest mattress again.

Simmons Easy Nights Queen-size mattress - Bought this Simmons Easy Nights mattress summer of 2010 and as of 2014 knew it wasn't holding up. We are two moderate weight people and were surprised to have hollows forming so soon after purchase. Plan on buying a new mattress in 2016 with hopes it will hold up better that this one.

Bought Mattress at Sears in 2015 (Simmons BeautyRest Recharge). I read many of the complaints regarding different models of Simmons Recharge Mattresses. The Firm Mattress in question. I too am experiencing sleep problems with mattress. I am having serious back pains because the mattress is sagging in the middle, and it is difficult to turn over, or sleep on side because my hip and waist are bent causing stress to my back. It's classified as Firm, however after a year it's already breaking down. I can relate to all the other consumers and their complaints because they all have the same issues and concerns I have with my Mattress. I am going to address this matter with Sears/and Simmons Manufacture, San Leandro, Ca. for direction. Possibly a class action lawsuit for manufacture defect, false advertisement if I don't get any resolution. I paid $1300.00 for mine. Many others have paid more. This is unacceptable.

We purchased our Beautyrest Hi-Loft Pillow Top 6 years ago and the whole side has caved in. This has been happening gradually for a while but now it is so bad that we must replace the mattress. We are not overweight people nor do we neglect the mattress. We are seeking assistance with replacing it as we feel that this purchase (which was approximately $1,000.00) should last longer. Thank you.

So disappointed with my Simmons Beautyrest Recharge mattress. I waited years to replace my old mattress and within 6 months this one is killing my back. There is absolutely no support and the mattress has 2 deep depressions from where my husband and I sleep. You just sink so much into the mattress it is a struggle just to turn over. I wish I had read these reviews before I purchased it and spent my money on a piece of junk. From reading these reviews I see that Simmons may have changed ownership and the quality has gone down the tubes. I don't want to exchange it as I want nothing to do with this company. Please don't buy it and tell everyone you know not to buy it.

I bought 3 mattresses in late 2013 from American Freight Company. When I was at store I was told by the sales associate that one of the mattresses I was looking at was their best mattress and it comes with 25 or 30 years warranty and if I found anything wrong after use I can just bring it in to get it replaced with a new mattress. I was so impressed by the talk of that sales associate that I decided to buy that mattress along with 2 other mattresses for my kids from them. After only about 6 months use, the mattress started to show depression in various spots. I called Simmons and told them that this is their supposedly top of the line mattress and it has this issues going on. The Simmons customer service guy told me that I need to contact the retailer who sold me the mattress and they will determine the type of damage and see how they can help with that.

I purchased a SIMMONS RECHARGE MATTRESS FROM ROOMS TO GO. It's the worst I've ever owned. Suppose to be firm plush. There's nothing firm about it. Within 3 months it already started breaking down, no support whatsoever. You just sink in the mattress. I haven't had a good night's sleep on this piece of junk. DO NOT BUY ANY SIMMONS PRODUCT. It's crap. I've read reviews on other SIMMONS MATTRESSES, and pretty much all bad reviews.

AWFUL!!! Do not buy!! The sales guy on the phone told me three times that I could return the address for a full refund if I wasn't satisfied. I called them the day they delivered it to tell them it was sagging and appeared to have already been slept on. Not only that, but it wasn't even the right mattress. I called to get it returned and they said, "We have a no-return policy, but you can buy a new mattress for a $200 discount." I tried multiple times for a year to get them to refund or return the mattress, to no avail. The mattress is terrible. Major back pain. No support whatsoever. We tried to make do, but after just three months I couldn't even sleep on it anymore.

I purchased 2 of these awful mattresses. One is my son's, one mine. He is away at college so doesn't sleep in it as often -- weekends, breaks, summer. For me, it's my bed. The pillow top is so misshapen, it's as if it's a separate entity. I've turned it around every 2 months... doesn't matter. You have to roll uphill at least six inches to get out -- huge sinkhole. Most horribly crafted mattress I've ever owned. It should absolutely be recalled as there is definitely something they forgot to put in for shape/support while manufacturing these beds. Terrible, unacceptable. DO NOT BUY THIS MATTRESS. I have had back surgery. Came back from it fine. Bought this bed to have a good mattress. One yr later, I can't even sleep on it and need to purchase another bed. I work on my feet 10 hrs a day. My back is okay. I sleep in this bed... I experience pain.

This mattress was good for about a year. Now I have a sinking hole in center...along with back problems and a terrible sleep. BUYER BEWARE!

Mattress is crippling. After spending $3k on my new Beautyrest Black I never had a good night sleep. A painful night is more like it. After 17 mos. I was forced to return to my surgeon for a laminectomy. Now I sleep on floor.

I have had my Beautyrest firm york for 4 years. It is sagging in the middle to the point it hurts my back. Macy's came and inspected - he didn't check the 'soft spot' that is the problem. The mattress is sagging 1 and a quarter inches but that is not enough for a replacement - it has to be 1.5 inches. I think that is ridiculous. A mattress should not sag only in the middle if it is made well. I can't get another inspection for 90 days. I don't know how I am going to get a good night's sleep for 90 days. Need help!

Purchased April 2013 for $2,065 from Mattress Warehouse in Woodbridge, Virginia. Both sides of the mattress have compressed to where it is uncomfortable. Of course the middle of the mattress is fine where no one has slept. We own and have owned Beautyrest mattresses for fifty years. Never have we been disappointed with a set until now. We made a claim and the inspector measured the "normal body impression" and the company found that it met acceptable limits. The inspector did not measure the body impression with someone lying on it, which I think would be necessary to make a determination. We countered the claim and were told to add a fifth slat and they would re-inspect. They are to come out next week to re-inspect.

This is the worst mattress I have ever slept on. Huge indentations in mattress after just months of sleeping. Only time we get a good night's sleep is at a hotel these days. Do not buy this mattress!

Spent 1100 dollars for this mattress. Have had it 14 months - was wonderful for about 3 months now my body aches with pain when I sleep on this. Customer service at Simmons refuses to come take a look. It does not appear to have anything wrong till you lay in it then it is a bowl. Worst money ever spent on what is supposed to be a high quality product.

I just bought a $3,000 Beautyrest black Katarina pillow top firm, king. I am about 160 lbs. After seven nights sleeping on this mattress my rear end sank down 7 inches into the mattress. I woke up unable to completely stand straight without pain because it was like I was half sitting up while trying to sleep. I had to go to the chiropractor that day. I can measure this by pressing my hand into the mattress and laying a wooden ruler lightly on the mattress top and measuring how far it touches my arm. I am not exaggerating, the depression is a full 7 inches.

This Beautyrest mattress and box spring smell toxic. My eyes burn, I keep sneezing and I'm wheezing all because of this mattress. I do not recommend this mattress.

After paying $1000.00 for a mattress and box spring, I imagined there would be no problems! I have owned Simmons all my life and never had a problem with them! I purchased the 10 year warranty for $99.00 and 6 months later the mattress is bunching up in the middle! Can't sleep on it! WHY IS SIMMONS ALLOWED TO GET AWAY WITH DECEIVING THEIR CUSTOMERS by selling them USELESS JUNK that could lead to health concerns! I see it will do me no good to file a complaint so the only hope we have is Consumer Affairs!!! Buyer beware. Everything these days is made of junk! They can't make a product last longer than 6 months, but only know how to make it fail after 6 months so we keep spending our money on new. Looks like they have that down to a perfection. Smh.

Purchased the Beautyrest Black Mattress with an adjustable foundation at Sleep Train in Lynnwood, WA on Black Friday, 2016 for $5500. Extremely happy with the mattress the first 120 days. After 120 days, the mattress began to sag more and more and the base of the bed started to malfunction and make loud clicking sounds when the head of the bed was being raised. I contacted the Sleep Train Customer Service Department. Sleep Train sent an inspector out to measure the sag of the bed and inspect the condition. We have not abused this mattress and the mattress and foundation are free of stains, tears and abuse.

I purchased a Beautyrest Black Series bed for over $2500.00 January of 2015 and the bed is sagging and has been causing pain for months. I travel quite a bit and stay in many hotels and kept on noticing that I would only have a bad night sleep when at home, sleeping on new very expensive mattress. I actually started noticing issues 6 months after the purchase. Based on the reviews from others, it's obvious that there is a serious product defect and I will be taking action. These defects are causing issues with our quality of life and I doubt any of us would pay the amount of money we did for a product that would fail within a year.

Bought this mattress 4 days ago and it is the most uncomfortable bed I have ever slept on! Went back to Sleepy's to do a comfort exchange and was told the manufacturer (Simmons) had a policy that the mattress cannot be exchanged until 30 days. I personally called Simmons myself expressing my discomfort and lack of sleep on this mattress and begged for this 30 days to be lifted. Well, after listening to their garbage company philosophy about customer satisfaction and comfort while I was on hold I was told by a woman that could barely speak English that I still had to wait and no one would change that policy for me. Even better she told me I could try to reach out to the manufacturer Beauty Rest and gave me the number in which I dialed to get her ignorant self on the phone.

I contacted Simmons for a warranty on my East Lake PLUSH mattress. When I spoke with several reps they said I could go pick out my replacement, but due to an injury I was not able to go shopping. The reps said that the replacement would be equal to what I had. NOT!!! The rep told me over and over the mattress that they would send would equal to what I had. I asked her several times and she said the same. So I agreed, what a mistake. They brought a mattress that was more of a firm vs a plush. When I called them they told me that due to the cost of the mattress that I was getting the best compatible mattress even though I bought it on sale.

I purchase my first mattress in 2003, a Simmons Beautyrest from Rooms To Go. It was the best mattress -- so easy to fall asleep in. I move to another state in 2014 so I gave my mattress away and it was in excellent condition. I purchased another Simmons Beautyrest and it is the worst mattress ever. I was so surprised. Simmons is a company that pride itself on quality, so what happen? I did some research and found out that the company got sold to private equity firm in 2012. Well this is the last time I am buying a Simmons and I doubt I will buy another popular brand because they are all following the same business model.

I purchased a queen Beautyrest pillow too in July of 2014. By December of 2015 the mattress had sagged so badly that both my husband and I had daily headaches. I contacted them through the warranty department and after a few months they came back to me and denied my claim stating that the full support and 4 additional legs of my bed frame was the problem. The sag on our bed is a good 6 inches. Do NOT buy from them.

DON'T EVER BUY A BEAUTYREST/SIMMONS MATTRESS, POOREST QUALITY EVER!! I bought a Queen size mattress with the pillow top about a year and a half ago and the pillow top has puffed up and came apart in two spots already!! I have two other mattresses that are 8 years old and they are in better shape than the new one now!! I went through the warranty process and Simmons/Beautyrest would not back their product. It is suppose to have a 10-year warranty... total lie!! They claim that it is normal wear. Well in my book that means they make a very poor quality product. Just FYI National Mattress owns Beautyrest and Serta so don't buy either!

My husband and I bought a Simmons Mattress last April for our son who is in College. He came home for the summer and after sleeping on the mattress for one month he started complaining. His back hurt and the bed was sagging in the middle. We went to check it out and sure enough it was sagging in the middle. I couldn't believe it. We contacted the company. They sent someone out to look at it that couldn't speak English. After 15 min. he left. We got a letter saying the mattress had a stain on it, which it did not and because of that the stain caused the sagging of the middle. Unbelievable. We contacted the company we bought it from and they are trying to help us but it really is up to Simmons. We are still fighting them on this. With reading the reviews from before they are a terrible mattress. DON'T BUY SIMMONS.

We have a 2-year-old king-sized Beautyrest mattress that has been lumpy for at least a year. I finally called the company and they sent an inspector to look at it and he measured a 2.5" depression on both sides of the mattress. I waited patiently for the 2 weeks expecting a new replacement mattress only to get a letter from the company stating that the "box spring has a bent grid which is directly related to the problem you are experiencing". Keep in mind that the box spring came with the mattress and they are telling me that defective box spring caused the mattress to sag but that this is not covered under warranty. I am amazed that this company has been in business for so many years. I would sue them for a replacement but after reading other people's reviews, I don't want another mattress from them. STAY AWAY FROM THIS COMPANY IF YOU ARE CONSIDERING BUYING A MATTRESS.

I bought a queen size Simmons bed 2 yrs ago for my son. I thought it was a great bed and didn't keep receipt. Wrong! Darn thing has a sink hole several inches deep that you roll into. I thought of contacting Simmons but after reading reviews, I will just sum it up to a bad purchase. Just want to warn everyone not to buy Simmons. Huge ripoff. They should be ashamed.

I purchased a Beautyrest Recharge mattress set from Macy's in 2011. I am 5'8" 130 lbs. The sinkhole was so excessive that the Macy's inspector recommended a replacement mattress. I called dozens of times and got the runaround; finally, a wonderful Macy's salesperson called and arranged for the delivery of the replacement, which occurred in December 2015. Within 3 weeks, the new mattress was sagging and I am now sleeping in a sinkhole, less than 4 months after I received it. Do not buy a Beautyrest mattress!

One year ago we purchased a top of the line Simmons mattress at Sleepy's. We paid around $2500 for this product and it was clearly one of the most expensive mattresses I ever bought in my life. Within one week, the mattress started sagging and was quickly replaced. The replacement mattress also sagged within a few weeks but since we had moved outside of Sleepy's marketing area, we now had to deal directly with Simmons for any warranty considerations. They were reluctant to do much for me but eventually agreed to replace the replacement mattress which replaced the one we bought initially. The 3rd mattress was equally as bad as the others!! After experiencing the same major problem with 3 different mattresses, there is no doubt that Simmons just makes an inferior product. I can only assume that they must have been acquired by the Chinese.

My hubby & I purchased a king-size Diamond BeautyRest by Simmons from the Brick 5 years ago. Within 1 year it had started to sag. We have rotated the mattress, side for side, and top to bottom. The sagging just has gotten worse, so it's sagging side to side, as well as having huge indentations in it. Feels like you're climbing out of a hole every AM.

Purchased luxury firm Simmons pillow top mattress in Oct. 2014. Noticed a sag in mattress few months after purchase. Sag got worse so finally called Macy's in March 2015. Independent inspector visited, noticed sag as soon as he entered room. Took measurements. Sag was little below 1 1/2". He said 1 1/4". Macy's said has to be 1 1/2" or greater for adjustment due to warranty. Buyers beware. Do not buy a Simmons product. Macy's is aware of these problems but they do not let their customers know or help in making informed decisions. Their sales reps are aware of the 1 1/2" guideline when I talked them prior about this problem. Don't care customers are sleeping in holes and getting backaches. Very disappointed in Macy's and Simmons. Do not buy from Macy's or buy a Simmons product. You will regret!

Simmons Beauty Rest Recharge plush. Purchased this mattress on 7/7/2015 from MATTRESS CONNECTION 2102 WILSHIRE BLVD, SANTA MONICA, CA 90403. This mattress after 5 days were horrible. Not only overheat my body like I'm sleeping in a grill, it started sagging in less than a year of purchase! I called the store, they keep saying that they will contact the company to find a solution. I got a call from the store manager saying that my mattress problems are not covered by warranty and my best option is to buy and newer mattress since they can take that one I have back. I need a solution to this matter asap! Thank you in advance.

My husband has just bought me a Simmons mattress, a firm to hard one because we were ready to renew our old one, but as soon as we laid on it we rolled into the middle. I have never suffered with not being able to sleep but this mattress is horrible, we have just emailed the company for either a replacement or refund, but after reading the reviews I feel sick! I don't hold out much hope, but we also don't have a couple of hundred pounds to just buy another one either. Help!!!

I bought a $5,400.00 comforpedic memory foam mattress, top of the line. It's not even 3 yrs old. It sinks in so bad in the middle. I have constant sciatic/hip pain from sleeping on it now. The Simmons people do not honor their warranties. Their response after having sent one of their people out to look was to say that it was normal and the mattress is meant to conform to your body. I will never do business with this company again. Their mattresses don't hold up, even when you buy the very best they have. Don't make the mistake that I did.