Simmons Mattresses Reviews

Bought a Simmons Beauty (Ugly) Rest mattress in February. In about two weeks it started sagging. Called Godwin’s Furniture - they send tech out. They say it is not bad enough. It is Not the same mattress we test in store. Godwin’s manager is failing to contact us. Reporting this to Consumer Affairs and Better Business Bureau. The mattress feels like you are sleeping at a cheap motel. Feels like I am getting sick. My body is all ache as if I am getting the flu after a night of rest - Lol.

I GIVE UP!! I bought a Simmons Beautyrest from Mattress Firm and I have been trying to get a tear in the seam fixed, only to find out that warranty does not cover that. It is definitely a defect in the manufacturing of the mattress, but NO ONE wants to cover it. My only recourse left is to say, "I WILL NEVER RECOMMEND SIMMONS COMPANY TO ANYONE."

My mattress sags like everyone else noted. I had Simmons out to inspect and they would not honor the warranty because the large crinkly tag by my head had been removed. I had the mattress a little of a year and can barely sleep on it. I have the receipt and the tag. Please contact me if you have had a similar situation.

I purchased this mattress about a year and half ago and paid about $1500 for it. I noticed right away it is much softer than in the store. I decided to give it a try. With time, it has gotten to where there is no support. The middle sinks in. Where ever you sit or lay sinks down several inches. It's like you are sitting in a hole. I plan on putting in a complaint for a defect. Can anyone who went through he process give any advice? What do they check for? What should I be looking for? Has anyone had success in getting a new mattress or refunded? There is no way this bed has the same consistence as the model and the materials to make it are questionable. My email is ** for any advice in how to pursue this. Thank you.

I purchased a Simmons Beautyrest about 5 years ago. And when the mattress was around 3 years old, I started noticing an indentation. Keep in mind I am 111 pounds. As a result, I decided to rotate the mattress so I could sleep on the other side. Now the other side has a hole, dip and I wake up with an aching back. Because I can't afford a new mattress, I've resorted to purchasing a foam topper but this didn't help with the hole so I put a pillow in between the mattress and box spring. I'm just so disappointed with the quality of this mattress. I will never purchase a Simmons product again.

I have had my Simmons pillow-top mattress for just over 3 years. I started to notice a dent in the middle of the bed after about 2 years, but thought it would get no worse. Well, a year later and the dent is "the worse the inspector has ever seen" and I wake up with a stiff neck everyday. I went to Ashley Furniture where I bought the bed and they had my purchase on file in their computer system, never asking if I had removed the tags. We had to waste everyone's time by having an inspector come out and spend a half hour taking pictures of the mattress from every angle (knowing full well when he saw the tags removed that I was out of luck.) I was feeling confident that I would be able to get a new mattress UNTIL I got the call the next day..... I had cut the huge annoying TAGS off the bottom of the mattress! I explained that the tags said they could be removed by the consumer, to which the rep replied, "But did you keep them? Without them, the warranty is invalidated and there is nothing we can do." Lesson learned -- KEEP THE TAGS ON YOUR BED!

Purchased a Simmons (King Bryanna Plush) 1.5 yrs ago for over $2,000. I am angry with myself for not sending it back to the store the very next day. It is noticeably higher in the center and we have to sleep on the very edge. It doesn't at all compare to the store sample. Now, after one and a half years, I feel like I'm sleeping in a ditch and can feel the coils. Wish that I had my old mattress back. My $500-$600 mattresses of the past were much more comfortable... even after 10 years. After procrastinating for so long, I finally called the customer service tech. He is coming next week.

Mattress no longer provides needed support to hips resulting in severe pain and sleeplessness. Mattress sinks/sags approximately 4-5 inches or more when I lay down (I only weigh 150 lbs). Pain goes away as soon as I get up. Warranty applies only if "surface" sags 1 1/2" or more, no one laying on it. I'm screwed. Started when mattress was approximately 2 years old and has progressively worsened to where I have to sleep on the couch to get any rest at all. I purchased for $2,500 from Sleep Train and they have told me there is nothing they can do for me.

Trying to return a defective mattress for almost a year. Sears cancelled its contract with mattress inspectors and customers must send digital photos in. Worse process ever! Agents are great but this is no way to treat customers.

After having a mattress 15 years, it was time for a new one. I purchased from American Freight in Ann Arbor MI. another brand first, that within a week sank, so they replaced it. I chose to upgrade to a FIRM Beautyrest for my bad back, thinking the Beautyrest would be worth the extra money. I paid $1000 for it. After 2 weeks it sank worse than the first one! My old mattress was better than this Beautyrest and oh how I wish I would have kept it! My back is killing me and I am on disability, so buying another mattress is not in the cards for me. I have literally put towels in the sink hole and then a piece of foam over that just so I don't have to crawl out of it every morning. DO NOT BUY BEAUTY REST!!! Don't waste your hard earned money on this crap.

My husband and I went to Raymond and Flanigan to purchase a king size mattress set just 2 months ago, May 2014. After trying out different bed sets with the sales person, our choice wasn't available except of the floor model. We were very concerned about purchasing the floor model. We were assured that the quality and manufacture warranty in buy would not be a problem. What do you know, the mattress already started to sag. I spoke to the manager who said he'll get back to me and never did. After calling and calling customer service, they told me the floor model is not refundable and the manufacturing warranty is also not valid. We paid close to $1500. Five thumbs down for Beautyrest and Raymond & Flanigan in Farmingdale, N.Y.

Purchased our Keira plush less than 3 yrs ago at the marine corp exchange Parris island. Not sure after how long it started to indent. We had no clue of a warranty until recently when a friend said she just purchased one and had warned her of the condition of ours. Then she told me about hers having a 25 yr warranty or something. So after looking into it and contacting Simmons we have a "10 yr warranty". Bed check came out... Measured 3" and 3.5" impressions. The "normal impression" is 1.5" or less. Well because of "soilage" they denied your warranty. No wear in the warranty card does it say stains void the warranty. Anyways lesson learned. Screw them. Just like the other reviews the warranty is all baloney. I will NEVER buy a Simmons again.

I bought the "sasha" queen mattress and box springs at the marine corp, San Diego exchange. It is now unusable. They have since discontinued Simmons. Exchange personnel referred me to the manufacturer. Attempted to contact via website feedback. Have not heard back. This matter is urgent because of a prior injury to my lower back.

Purchased a Simmons Levana Lux (black style) mattress & box spring set last June (2013) through "Ortho". The bed heavily squeaked shortly after having it, which, their "inspector co. partner" tried to say it was my original frame. I insisted that we remove each box spring away from the frame and compress down on them. Sure enough, it was one of the box springs!!! Since about January/February of this year, I've developed a 2"+ sinking in the mattress. I checked with a competitor mattress manufacturer who insisted it was the "cheap foam" Simmons uses atop the mattress. However, they were "afraid" to address such a matter in writing (probably out of fear of a legal war with Simmons). WHAT I NEED ARE OTHER CUSTOMERS WHO ARE WILLING TO GET TOGETHER ON WHETHER WE CAN INSTITUTE A CLASS ACTION AGAINST THESE PEOPLE. FEEL FREE TO CONTACT ME. I'M IN S. CALIF, LOS ANGELES AREA. Apparently, I'm the 193rd such customer complaining just on this site, so imagine how many more there are out there? Thanks for reading.

We bought a brand new $1,300 - 1,400.00 Simmons mattress that now has impressions in it from our bodies laying in it after countless nights of sleeping. We are by no means, overweight huge people at all. I find this very unacceptable after having owned this mattress ONLY for 4 years. After we made a warranty claim, a local store Steinhafel's (place purchased) had sent out a warranty rep of Simmons. They noted an almost invisible smaller stain in which they have said voided the manufacturer's warranty. Therefore, nothing will be done and this mattress is no good anymore. Money down the drain. I expected that this mattress of a well known reputable company would have lasted at least 8 - 10 years. Typical American crap. Stay away from their garbage.

Had 3 Simmons mattresses replaced in 9 months, 2 plush, 1 luxury firm purchased from Sleepys. Charged $106.95 for each replacement. After each examination, Bed Check stated the mattresses were Sub Standard. We need a mattress Lemon Law!

Since 2011, my husband and I are on our 6th Beauty-rest mattress. We tried the firms ones, the soft ones and the plush pillow topped ones. THEY all do the same thing. SAG. SAG. SAG. The only good thing about it, the store we bought them from has honored the warranty. Now I have to wait until Tuesday to see if they think this one is sagging enough to do something about it. And by the way this one, we've only had it since February 2014 and it's now the end of May 2014. It's like I keep telling the store manager... "It's not like we stay in bed all the time, IF we get 7 hours of sleep we're doing good". Going to a totally different brand. We would love to try the Sleep Number but no one in Panama City carries them.

I have the exact same experience. Tech measured 1". Macy's said I can get a refund when it measures 1.5". So now I have to suffer. Purchased bad mattress made by Simmons in San Leandro CA from the Macy's store in San Leandro CA. My set cost $888 including the box spring.

I bought a Simmons mattress in 2009. In 2013, we started having huge issues with a pit in the mattress making it hard for us to sleep. They sent someone out to check our mattress and said that the pit was NOT deep enough for them to warranty it. Now, a year later, the pit is getting worse. My neck and shoulders are being affected as well as my sleep! I will NEVER purchase another Simmons mattress! They Don't honor their 10-year warranty! We spent $450.00 on a piece of CRAP! If I had known this before I purchased the mattress, I would have bought a different brand.

As part of my divorce from my husband who is a National Account Rep for SIMMONS, I picked out and received a mattress and box springs in the neighborhood of $1,300.00. This was in the fall of 2009. Within 6 months, the bed began to sink in the middle. I contacted the warranty department - at this point the divorce is already final. They finally sent someone out who told me there was nothing wrong with the bed and that I needed a different box springs - which they charged me $85 to deliver. The damn bed sinks so bad now I have to climb out of the middle every morning - I roll into it at night. Putting a piece of plyboard did nothing. And I was married to one of their reps for almost 10 years. I never ever would recommend one of their products.

Shortly after the sleep trial was over, the mattress started to dip. Became very uncomfortable. In order to take advantage of the warranty, I had to submit pictures and the problems didn't match the requirements for the warranty. Purchased this mattress because of what we thought was a very good reputation. I'm about to purchase another mattress but not from Beauty Rest or Sleep Train. Customer service was non-existent. The product lasted no more than 4 months. No excuse for this.

The mattress was a Beautyrest Recharge Edmore Plush. I have had the mattress less than a week. Within 3 days the top of the mattress had separated from the rest of the mattress and bunched up making it like sleeping on rocks. Defective would be putting it mildly. Cheaply and poorly made would be more accurate. I went back to Mattress Firm and explained the problem to the salesperson and was issued a tentative refund which has to be approved by the corporate office. If they do not make good on this you can change the above rating to angry.

The most hard non-flexible non-confirming painful mattress ever. In this price range, I'd expect an ahhh bed... but it felt nothing like the floor sample. Thank goodness, I can exchange within the comfort warranty. All the Black series are rock hard. Ouch!!!! A coffin is probably more comfortable and if I had kept this bed, I probably would have ended up in one 6 feet under! Hope the recharge line holds up because that's what I got in place of the black. What a nightmare... but my retail establishment was helpful.

We purchased this mattress at furniture warehouse and within only weeks both sides of the mattress were sagging, deep intentions! We are not obese people! This was my second mattress from this store. The first one did the same thing. They exchanged with much complaining from me. Terrible product!

We are on our second warranty request for our Beautyrest Recharge mattress since 7/8/13. Both mattresses developed terrible sagging within days. After reading so many horrible nightmare reviews, I have to ask how Simmons continues to sell these mattresses and why there hasn't been a class action lawsuit filed?

We purchased a Simmons Black in May 2013, from Macy's in Short Pump/Richmond Virginia. By January 2014, the mattress was noticeably compressed. Neither of us is overweight, both thin adults. Macy's has given us the run around by contracting out with a 3rd party called Tristate rather than Simmons. It is now month 4 and still not able to get anyone from Tristate to come look at the mattress. Is this how Macy's takes care of customers?? We are told this same Tristate company manages complaints on furniture sold at Macy's as well... so buyer beware. DO NOT BUY ANY FURNITURE FROM MACY'S!!!!! A woman named Melinda is sending us a $25.00 gift certificate for our "troubles" with our $2,000 mattress. Is she kidding? The next appointment to have Tristate come out is late April. We will be one year out before we get human eyes on this mattress... What do we do next? Do we need an attorney?

After 4 months, the Simmons queen size mattress developed a large sinkhole area 3 ft by 2 ft that sank about 2 to 21/2 inches and a smaller one near it in the center about 1 1/2 inches. It is about 6 months now, I paid 49.00 plus tax to have them come out and look at it. It did have a problem. But someone else makes the decision about a replacement. The store was fine and helped me with the paperwork. I hope the claim is approved so I can get something that will not have the sinkholes... The box-spring I got with it is in excellent shape, just the mattress is bad.

Had gotten in Jan 2013, by May was sagging. I live paycheck to paycheck and spent my taxes on this. Now this year instead of getting other things I need I have to buy another mattress, this time it won't be a simmons. I am thinking of calling the BBB for this is robbery and false advertising. For my code is letter A and should be under warranty for 10 years .

Contacted Mattress Firm who sold me the mattress in May 2013. Original complaint was faxed to Mattress Firm on 1/17/14 by Mattress Firm in Conroe Texas. Inspection was done on 2/26/14 and a $25.00 fee was charged. When the report was received, it showed the mattress with a "body impression" of less than 1-1/2" although it was sagging 1/2". I was certainly never told that Simmons had such unrealistic tolerances and would have certainly not have purchased a Simmons mattress if this information had been provided. When reviewing other complaints, this seems to be a standard complaint.

We have had are mattress (BEAUTYREST) for 2 1/2 years. Called in because the bed was sagging so bad my back and neck was hurting. The warranty does not cover anything. This brand of bed sucks a big one.....

I filed a warranty claim with Simmons Mattress on March 12, 2014. The original Company that I purchased my queen set (Simmons Beautyrest Fontelina) from has closed down which was Mattress Warehouse of Newport News, Virginia (Date of purchase January 09, 2010). On March 12, 2014 Simmons stated that they would have Bed Chek come and inspect my mattress within three to five business day. That did not happen. So, I called Simmons on March 18, 2014 and ask them why has not Bed Chek came to check my mattress. Simmons told me that they would send Bed Chek an e-mail and also gave me Bed Chek's phone number.

Simmons Beautyrest Classic Nicole Plush Super Pillow Top - Bought mattress brand new on Jan. 28 2013. After just 2 months, it is sagging, has about 3" bubble. Not sure what is going to happen. Was told to take photos and cut off tags and submit to store. Were told would take ten days. DO NOT BUY A SIMMONS!

I bought the mattress from Macy's, it is a Beautyrest Black Queen Mattress, Rita Tight Top Extra Firm. I have had the mattress 22 months. It now sags 1". Macy's sent out a rep who place a piece of string across the mattress weighted at the end and photographed the 1" dip. However, if you sit or lie on it, it pretty much completely depresses. Macy's customer service very nicely told me to continue sleeping on it until it reached 1.5" Then they could exchange it for another. I explained that I have back issues, hence the extra firm mattress and that I have to sleep on my stomach, but now that the mattress is beginning to have a trench in it. I can't sleep on it. After much back and forth. They said they would do nothing until the dip is 1.5". As per the Manufacturers Guideline. I am not impressed with Macy's and will never buy anything from them again. It appears that Simmons has an appalling reputation. Why Macy's would want to be associated I do not know. It looks like I will just have to call back when the dip hits 1.5".

I purchased a Beautyrest mattress six months ago at Mattress Firm and it started to sag on both side. Avoid this store and this brand.

I purchased a Simmons Beautyrest Cole Valley Euro top mattress May 2013, from Carson's. It was delivered on May 14th, 2013. It is like new except for the HUGE BULGE RIGHT ON THE EDGE OF THE MATTRESS. Not in the center, where they claim there is a two inch drop, where I don't sleep and have never slept. I am the only one who has ever slept on this mattress, and I sleep on one side. It is without a doubt a FACTORY DEFECT, and have been told so by several who have looked at it, who actually know what they are talking about.

We purchased a Beauty Rest Model M24919-6 (Home Comfort Number) and within 2 months we had such a depression on each side of the mattress that we exercised a restocking option offered by Home Comfort. Bottom line we lost $700 on the transaction. The depressions were so deep that you felt like you were sleeping in a hole. When they made up the bed you could see (even through the comforter) two large depressions that looked terrible. I blame Beauty Rest and Home Comfort for fleecing me of $700 on a product that does not deserve to be offered to the public. Home Comfort, you have lost a customer that has spent many dollars over the years.

After sleeping on my mattress for less than 6 months the huge hole/dent in my mattress showed up. At first it was small but it grew in size quickly. I have been dealing with Simmons and the place I bought it at San Marino Furniture for about 3 months now. Today I was finally contacted by Simmons saying they won't warranty the mattress because YES it is defective but sorry there's a stain on it. Actually, there's apparently a stain that covers more than half my mattress according to Brad ** at Simmons (**). There is no stain so he made it up. Actually maybe the guy with the string made it up. There was a guy that came in 2 weeks ago to "look" at the mattress. He had a piece of string and looked at the mattress and wrote down some "pretty complex stuff" that he could not share because apparently there was bodily fluid on the mattress.

We purchased the Simmons Beautyrest Black Plush Firm mattress from Sleep Train just 3 weeks ago in the Cal king size. We had every expectation that the mattress would be all it is claimed to be - a plush but FIRM mattress. With all accessories, it cost over $3,000. Since the first night we slept on it this mattress has steadily declined in comfort and firmness. It is now sinking and sagging so badly at hip level, that it provides no support at all. We can no longer tolerate sleeping in it - we have retreated to our guest room. Sleep Train refuses to work with us on this because of a prior return. I have exercised my rights with regard to the financing of this mattress and have filed a quality complaint with the credit provider. I refuse to get stuck with a $3,000 mattress that is no good after three weeks of use!!

I too am suffering from back pain from my 1 1/2 year old Simmons Beautyrest Legend mattress. At first I thought it was just my back, but having slept in a hotel last night and waking up with no pain, I now know that it's definitely the mattress. I measured the impressions which are approximately 1 1/4" - 1/4" shy of what Simmons told me would be covered by warranty. Having spent over $3,000 on this mattress, I'm not very happy and at a loss as to what I should do.

I purchased a Beautyrest mattress two years ago. Because of the 1 1/2 dip in the mattress it had to be replaced after 9 months. Now, the replacement has the same problem and I'm getting ready to call Macy's where I made the purchase. It has totally caused a problem with my back - I am in physical therapy and getting ready to contact them again. To help with the therapy, I am sleeping in another bedroom on a Serta which never dips in the middle. It was a TERRIBLE decision to purchase SIMMONS and I will NEVER buy another mattress from them or Macy's.

Purchased Simmons Beautyrest 2/4/2013. Sagging began almost immediately. Contacted store where I bought it. Referred to Joyce ** who they said would handle it. After dealing with her for months, sending photo after photo, measurements, etc., everything she asked for, I get a call 2/5/14 from her saying the sagging does not meet their requirements for a warranty claim. I'm stuck with a useless mattress which I have to replace, this after buying Simmons products for more than 50 years. They have lost a loyal customer but obviously they don't care. Don't buy their products. The warranty is useless.

We bought a Simmons Beautyrest Black from Jordan's Furniture one year ago. My wife started experiencing back pain about 6 months ago, and we spent $2000 in physical therapy to help her. Then shortly afterward, my back started to hurt. I didn't think it was our bed until I traveled on a business trip and the pain went away. As soon as I got home (after one night), my back pain started again. The mattress has a one inch sag. I have since been on other business trips and the pain goes away. As soon as I return, it comes back.

We bought a Simmons Beautyrest Warrenton Pillowtop with the help of Mattress Firm and after a couple of months it was not satisfactory. We got a replacement courtesy of Mattress Firm and found the mattress to have the same defect. Now we had waited too long but were offered a chance to make a warranty claim, which we did. They sent an adjusting company out at our expense to determine if we had a claim and the result of that inspection was an outright denial. The basis for that denial was that the measurements with no load did not satisfy the 1 and 1/2 inch requirement of that warranty guideline established by Simmons. The adjuster pressed down on the mattress cover and released the scale he used and recorded the result. These results were 1 and 1/4 inch according to his measurement. This is with his measure where a string is passed across the mattress with weight on either end for a "taut" base line.

My husband and I went to Furnitureland in June of 2013 to buy a new bed. With the help of the sales person we went with the Simmons Beautyrest due to the comfort, because I have back problems, and the 20-year warranty & we purchased the mattress cover to ensure protection. In 3 months it started to sag on my side. We made a call and the person said it's supposed to "cradle you". Well two months later it's now a "hole" and is hard get in and out of. Bed-check came to check it and the guy said it was obvious before he even took measurements. Then our claim was denied. They said we had a stain on the mattress which is yet to be seen by any of us... and they passed the buck to the mattress cover people... There is no stain on my mattress... period. Even if there was, which there's not, the mattress is still very much defective. So here we are 3 months later still getting the "runaround" on the mattress. I go to bed in pain and I wake up in pain... All we want is a replacement, and no one will talk to us.

Okay in 2011 we bought a Simmons Beauty Rest Mattress from Ashley Furniture Store in Amherst, NY. We noticed the mattress was sagging and started bothering my back. I called Ashley and they sent out a tech who took pictures back to Ashley. This was problem number one. The guy sent pics over and claimed the mattress was soiled and shouldn't be replaced. We asked Ashley to send us pics and they did and we were astonished. These weren't pictures of our mattress which was soiled free and not a stain on them.

Purchased a Simmons Eastern King Beautyrest Constance Eurotop in September 2011 from Ashley Furniture. After approximately a year we noticed a divot on the sleeping surface. We didn't think much of it, figured it was cosmetic as the mattress was still comfortable. About eight months those thoughts started to change. Now there is almost a 2-inch depression making sleep painful. I contacted Ashley's in November 2013, they no longer carry Simmons and referred me to the Simmons Warranty Center. I filed a claim and a couple weeks later, a third party inspection company came to view the complaint.

We purchased our first Simmons mattress in 2009. Within 6 months, it began to sag in the middle. We contacted the store we purchased it from and they replaced it. The salesman talked us into upgrade to a better model. Again, it sags in the middle. I will never purchase another Simmons mattress!!! I have tried sleeping on the edge of the mattress hoping that might help but the sag continues to worsen.

I bought a Simmons Beautyrest Corita Plush mattress set in 2012 and I'm so disappointed in this set. I bought it thru US Mattress and dealt with Josh ** and he was a great salesman. I had bought my last mattress in 2006 and it broke down where my husband laid and also where I lay. Josh assured me that this mattress would not do that and I was convinced, but it didn't take me long to see the indentation showed up. I would turn the mattress once a month trying to prevent this "valley" where our bodies laid, but to no avail. It is sad that mattresses cannot be flipped anymore.

I bought a Simmons Recharge King Size from Ortho Mattress in Santa Monica, CA just under 6 months ago. In a matter of about 12 weeks, a significant 'indentation' occurred in about a 4 foot wide area where I typically sleep. A service manager from Integrated Bedding Group came out on 12/23 to measure the indentation, which he found to be 1.5 inches at 'rest'. He put a tape across the width of the bed. This does not fully reveal how the mattress collapses from my weight (210). Note: I've been sleeping alone of late.

I bought this mattress 5 years ago. I had no idea a mattress could make you sick. I have been so sick for years. At times I thought I was dying. I wake up with red burning eyes and a swollen face. I am nauseous every morning and some mornings I have diarrhea. Insomnia. My throat is swollen and itchy with lots of mucous. I am chronically fatigued and dizzy in the morning. I also now have hair loss and sores on my head. Hives. Numbness in my arms and back pain. I have been to EVERY doctor I can think of. Had biopsies and blood tests done. Last resort was an immunologist. Please, please look into these mattresses and warn the public. For now, I will sleep on the couch.

In October 2012, I bought a Beautyrest Noelle Plush Firm mattress from Back to Bed in La Grange, IL. BIG MISTAKE. Back to Bed had denied me my money back after a supposedly "free trial" of a Tempur-Pedic mattress and told me I had to select another mattress from the store. So I picked the Beautyrest because it seemed to be the best option and was close to the same price (but $300 more than the Tempur-Pedic). The display model felt comfortable in the store, but the one they delivered has been extremely uncomfortable from day 1. Of course they told me it needed to be "broken in" so I waited to break it in but instead of getting more comfortable over time, it has gotten worse and worse.

At first I loved this mattress. Then after a few days both my girlfriend and I both began noticing weird health symptoms that we now believe were caused by the fire retardants used to treat the bed. Symptoms which were experienced during this time included: Heart Palpitations, Shortness of Breath, Excessively Tired or Groggy, Headaches, Nausea. We then slept on her bed for a week to see if the symptoms would go away and they did. We then returned to the bed for several days in a row to find the symptoms return immediately.

My parents had a Beautyrest from Carson's, & they paid over $1700 eight years ago that was becoming lumpy. It has a 10-year wear warranty. Carson's sent out an inspector, his name was Sean, & he was terrible!!! His report said our mattress was one eighth of an inch from what was needed to have the mattress replaced! My Dad insisted on going back to Carson's, and bought another Beautyrest. This mattress arrived and was at least an inch and a half higher on one side, awful! Carson's would not automatically take it back. We had to wait for an inspector again. This time Sean was busy, and another good inspector contacted us, measured for the issues, and YES, the new mattress was deemed in fact defective. Carson's only wanted to replace the top, whereas the box spring was warped as well, the wood inside was warped - bowing. Thank God Carson's took it back, and we will never buy another Beautyrest mattress, nor another Mattress from Carson's. I do not know if all of the stores are like this, but now I am afraid to try a Stearns & Foster from Macy's, if someone else got a bad Stearns & Foster.

I recently took delivery of a Simmons Luxury King Firm Recharge mattress on October 27, 2013. What a joke! Approximately 9 days after receiving the mattress, I noticed a sink/depression on the side where I sleep. So... I called customer support and they sent a representative from Simmons to my home on November 13. Well... today I got a phone call stating that the sink/depression of 1.25" was not deep enough and that in order for Simmons to replace the mattress it needs to measure 1.5" deep. Are these people kidding? I missed getting my mattress replaced by 1/4". I am livid and quite angry. I will not ever buy another Simmons product... ever! This company does not stand behind their warranty or their defective product. And, I can get my mattress replaced from the store where I purchased it. However, it will cost me an additional $200. This gives new meaning to being screwed.

We purchased this Simmons Beautyrest Keithsburg plus firm mattress in March 2013 in a king size, and 6 months later had significant, permanent depressions on the sides where we sleep. Upon reading more about this mattress, it has been reported that 25 percent of customers experience this sagging in the mattress early on. Really, really irritating for a product that was not cheap. And then the manufacturer requires you pay an intermediary to "evaluate" the mattress-- anyone can see the canyon in the middle of the bed, fee of $50 and then a delivery fee on top of that... for a product that was defective. This is not an unusual story, as there are frequent complaints on sagging.

Mattress began to cave in, cannot sleep, wake up every day with neck and back pain. Please email me, so together we can do something about this rip-off.

Below is the response to a warranty claim for my Simmons/Beautyrest Mattress. The test they ask you to do is a total sham, pic attached. Extend a board across the top of the mattress then gently place a measuring tape downward to measure the impression depth. Anything less than 1.5" is a pass. Of course when you put an average size male 185 # or female 130# on mattress, it completely hammocks out in the primary sleeping areas. Oh and they do the test with pictures as to not waste any time sending someone out to deny your claim. Buyer Be Aware. They DO NOT stand behind their product. It's amazing they spend all kinds of marketing dollars to explain how they test the product and this is the test for pass/fail on warranty.

I recently bought the Beautyrest Classic Wesley Plush. I had it less than 3 months and noticed the "plush" looking lumpy. I called the store I bought it from and they told me that was the design. I, then, a few weeks later began to notice the slight feel of springs and the feel of something like a cardboard structure. Now, less than five months after purchase, this mattress sags horribly. In order to get an okay night's sleep, I have had to "pad" it to keep from being in a deep "V" posture. Now to exchange it, I have to pay another $70. #nothappywiththispurchase

I purchased a Simmons Beautyrest mattress from Sears July 2013. Three months later the mattress began to sag. My husband and I started to suffer back and neck pains. Currently sent pics and awaiting a response. I initially received info that the mattress had been recalled. Sears is hedging regarding me getting a resolution. What can I do????? We are both in pain from this mattress.

We purchased this king-size mattress (Simmons BeautyRest Ramsey Plush Firm) two years ago; we now have 4" to 6" troughs that we sleep in. The mattress infrastructure has obviously deteriorated to the point that I (200 lb. male) have something hard poking me as I lay on my side. My wife and I both have back and arm pains from trying to sleep on this mattress and experience loss of sleep. I also have developed a case of insomnia as a result of the mattress. In fact, in order to get a decent night sleep I go to bed in the guest bedroom that has a ten year old Sealy mattress that is a lot more comfortable.

Bought a Simmons Thompson Bay mattress and box springs 4 years ago. It started to deteriorate within a couple of years - I tried two different mattress toppers, but they did not help. The mattress was so saggy that you had to grab the edge of it to turn over. A couple of months ago I started getting knee and hip pain. I tried putting folded blankets between the box spring and mattress, but that just made it seem really hard.

I had purchased a Simmons mattress and became extremely sick from the fireproof chemicals that they use. My mattress was over sprayed and I still continue to have major health issues. I am starting a class action lawsuit. If your health was damaged after sleeping on a Simmons mattress please contact me.

After having a Tempur-Pedic from 1982-2007, I bought a new mattress, a Comforpedic. The salesman said was also a Tempur-Pedic. When I called to complain today, they told me a Comforpedic was not their product but a Simmons product. The place I bought both mattresses is no longer in business... Mattress Gallery. So I will call Simmons and we shall see if they will replace the 6 year mattress.

I purchased a $2000 mattress from Fortunoffs before they went out of business. I noticed sagging immediately and contacted Simmons. They denied my claim because the sagging wasn't deep enough and also told me there were stains on the mattress which was absolutely untrue. They would not allow me to send them a photo of the mattress to prove it nor would they show me the photo they had!

Purchased the Simmons Beautyrest mattress in 2007. The mattress has a 10-year warranty. The last couple years have been torture sleeping on the mattress and I finally called on the warranty. A local service man was sent to our home to evaluate the sag in the middle of our mattress. And although he could see the sag, its measurements were deep enough, I was sent a letter stating that because there was a drink stain on the mattress, they would not be honoring the warranty and "revoked" my warranty for the remainder of time. I will never purchase another product from them. And from the list of complaints on this webpage we should hit the company with a class action lawsuit. It would cost them a couple of pennies to right the wrong, but it will cost us consumers a few paychecks.

Just bought a Brand New(?) Simmons Beauty rest King size mattress. I noticed it sagging when they delivered it and was told that is from storage. I took picture the same day it was delivered, yesterday and you can clearly see that there are sags and the center is pushed up causing you to roll to one side or the other. When I called Simmons direct, they said they did not know if a new mattress should do that or not. When I called the store, they said it was normal for there to be a ridge in the center of the mattress. That I am not seeing depressions in the mattress. He is not here looking at it. How can he say what I am seeing or not.

We purchased a king size Simmons Beautyrest Addington Plush mattress about six months ago. It started sagging on both sides and rose in the middle. It made my partner roll to the outside. We had an inspector out and he denied our claim. Bedmart gave us an exchange at an additional cost. We are now into $800.00 for mattress alone. I have already got the same Sales runaround about our box springs and frame which are in perfect condition. We chose two king size twins for replacement. The new Calista Plush does not come close to representing the floor model at Bedmart. It is much harder and quite similar to the firm king size twin we got for the other side. I have gone back to Bedmart and I am looking at additional costs to get something I can sleep on.

I am first sadden to see myself and others of you on here for your horrible experience with Simmons. My first point I will like to say is that in 2005 I was informed by my physical therapist to purchase a good quality mattress and one that was firm. I went to BACK TO BED and the experience was awesome and so I got two queen size MILLER (discontinued) mattresses with box springs and frames for less than $1,000! It is now September 2013 and I still have those mattresses and they are still firm as ever.

My Simmons Latex Foam Mattress sags badly too. I put old pillows under the mattress, on top of the box-springs. To me this cured the problem. It took a while to adjust the pillows just right, but my bed is no longer sagging. It is as comfortable as ever. You all might try that as a stop gap solution.

We purchased a Simmons Beautyrest Elements Mattress as a Christmas gift for our Daughter and her husband. Within a month, they started having issues (low spots, etc.). In early June, it got so bad she finally told us. We contacted the seller, and they said to contact Simmons. It took my daughter 2 WEEKS to get through to customer service as they are only available Tue-Thur. When she was finally able to get someone, they were extremely rude, saying that we had not purchased a Simmons mattress & that the company we purchased it from did not exist. They finally did agree to send a 3rd party contractor out to evaluate and then decide if they would do anything.

In July 2012, $2,500 was given to McGregor furniture store in Mason City, Iowa to purchase a Simmons Kaily Plush Firm droptop KING size mattress. By August of 2013, the foam on the side of the mattress and the coils on the mattress became non-resilient. The side of the bed fell so badly an adult had difficulty getting in and out of bed, and the coils depressed so badly it felt like you were sleeping in a trough.

Right now! Pre-complaint, I am going to contact Simmons regarding a king size mattress set that we purchased the end of December 2010, only three years old. Been wanting to contact them since last year when it started being more noticeable, but I know they want to see certain measurement over 1 1/2 inches deep. This is Simmons King Size Kamilah that we paid high dollars for it. I'll let you all know how all this go soon.

We gave this bed a 45 day trial and will be returning it. I will never by a Simmons bed again. I had a Beautyrest & it started to sink after only a few months making it very uncomfortable. I hesitated in buying another Simmons but thought perhaps I wouldn't have the same problem with one of their memory foam beds, was I ever wrong! It feels nothing like what I tried in the showroom. I'm amazed they have the nerve to call this memory foam! It's more like sleeping on a thin waterbed with a pile of bricks underneath it.

I bought a Simmons Beautyrest Mackenzie super plush pillow top mattress in October 2012. In a matter of a few months (less than 6), it developed a hole in the area where I slept. An independent contractor informed me that the foam was defective and my mattress was replaced with a new one (same model) in late June 2013. In just a couple of months, a hole has again started to form and I wake up daily at 3:00 am with severe back pain. I cannot sleep well and I am not resting. This mattress has no support whatsoever. I paid over $1500 for it and it was sold to me as a top quality product when it is actually a very poor quality item. I am very disappointed because in the past, Simmons was the best mattress in the market. Not anymore. Now I have filed a second complaint but do not wish the same mattress. I wish for a full refund because I have lost my faith in the Simmons brand and because I need new mattress asap (I'd like to get a good night's sleep someday).

We purchased a plush pillow top mattress five years ago and got the added support recommended by the company. We recently took the mattress and low level box spring off the bed because the top and bottom were about 6 inches higher than the center of the mattress. It was like sleeping on a banana. When we stood the mattress on its side, it completely collapsed. The box spring was bowed as well, notwithstanding the added support. We were told that they would replace it with a "comparable" mattress or we could pay for an upgrade. The new mattress will only have the remaining warranty from the old mattress.

Bought a King Simmons pillow top mattress 4 years ago and paid over $2000 for it. Have not slept on it for a while now because I feel like I'm sleeping in a hammock. Both sides of this pillow top mattress have collapsed and the indents are so bad I told my husband he looks like he is in a coffin. We have had an inspector out twice and have been denied both times any form of warranty from the Simmons Company. DO NOT BUY one of these mattresses. They are the WORST ones I have ever seen and the company does not stand behind their product.

I have been experiencing similar problems with an expensive Beautyrest Black King-sized mattress and a large depression where I sleep. FYI: EVERYONE WHO IS HAVING THESE ISSUES, PLEASE LEAVE COMPLAINTS WITH THE BETTER BUSINESS BUREAU (BBB) on the page for Simmons Bedding Co!! They actually care about their rating there and write responses to try to salvage it. But if there are enough complaints then it won't matter.

This is one of the worst mattress I have ever slept on... My bf and I both sleep in this bed. It is caving in in the middle, and it has a good size place where it is bunching up... I have been to the chiropractor 3 times in the last 2 weeks and have another one coming up!! How sad that this company sells this product at an outrageous price and you think that you are buying the best of the best... It is a worthless piece of furniture... Never again...

We purchased a top of the line Beautyrest mattress in late 2010. After little over a year, it began to sag in the middle. We called and they sent someone to inspect the bed. After just over 2 years, it sags 1 1/4 inches. If it was 1 1/2, they would replace it. I stated that after 2 years it is that bad and has another 8 years left, how bad will it get. They said that was normal sagging for a 2-year old mattress. We both sleep terrible and after paying for top-of-the-line, this is horrible and after researching the warranty practices it seems to be the norm. Never again!

TEN WEEKS, JUST 10 weeks of sleeping on a Simmons mattress and it leaves body indents and sags!!! I just got an 8-page form I must fill out just for the Simmons people to EVEN CONSIDER looking into it!! Then, to add insult, I have to pay $50 to have the form processed and looked at!!! I am a TV PRODUCER. Send me your stories at **. Put yourself on video... Show me your mattress. Show me your paperwork. If you are set up for an "INSPECTION", place a camera in the room to get the inspector on record... I WILL INCLUDE IT IN MY PRODUCTION which I will then post to Facebook, Twitter, YouTube and get this company to stand behind their product or refund it. This is not how you handle customers who have spent thousands of dollars on your product...This is absolutely ludicrous.

Bought a Beauty Rest Garden City Plush kin mattress. Seemed comfortable on the showroom. After less than 5 nights of sleep, the padding is bunging up and sinking on one side. Granted this is for a vacation home, but over $1,000 for this is not fair. I want my money back and a better mattress.

We bought a very expensive mattress only to have the pillow top become unattached within 6 months. We waited about 6 months for the Rep to finally show up at our house to look at it, only to tell us that they do, that there is nothing we can do? Why is there nothing we can do? We paid good money for JUNK!!!!!!!!! So if you are wise, you will NEVER buy a pillow top mattress. This is the second one we bought & it happened again.

At first, the bed I bought, I don't remember the name of. Now, the second was a low-end Beautyrest. I paid more money for it, and it sunk in the middle. So now, I get a medium-end Beautyrest, paid more money for it, and it still folds in the middle. Now, this is 3 beds in about 3 or 4 weeks and they all do the same thing no matter how much you pay for them. Now, I would like to go to the media about these beds, but don't know how. How do these people stay in business?

My son purchased a Simmons Edmore Plush Queen set. He paid $799.00 for it and was told it was a quality set with a 10-year warranty. Within 3 months, it started to cave in the middle. He moved from Florida to North Carolina. He left the bed at my house and left the state again. The bed was 5 months old and continued to cave, with no one sleeping in it.

I asked for a review of a mattress. I received an email telling me that my claim was denied due to soils and other lies. I asked to speak with someone in management and was told someone would come out again in 90 days. Horrible company. So sorry we purchased this mattress. Now, we have hired a lawyer. Too much to handle, the folks that you do speak with are really nasty. I have a very ill husband and we will not let this company win.

I have ALWAYS bought Simmons Beautyrest mattresses since 1974! I still have a queen that was our MB bed since 1980 and is praised as the "most comfortable" bed my guests have slept on "in years!" as our guest room bed. Unfortunately, they don't make them like they used to!!!! We bought our first $2500 Black Label comfort firm mattress in 2009, only to be in so much pain sleeping in "holes" after a year. Unfortunately, it took two years of sleepless nights, and back pain, to get someone to admit that it was defective.

We bought a Viola Simmons Beautyrest Black mattress in 2007. The mattress had a "10-year warranty". This year, we noticed that one side of the mattress is bowing out. We had an inspection, and the person said it is due to insufficient support in the center of the mattress. We have a queen size bed, and the mattress is supported by four slats and a box spring. When they delivered the mattress, they did not tell us that the support was insufficient. They said that we need support in the center of the mattress. I think this is ridiculous and am upset. I will never buy a Beautyrest again.

In 2002, we purchased a Simmons Euro Plush mattress from Elder-Beerman in Elkhart, IN. Within 2 years, this mattress started developing impressions or "holes" on both sides of the mattress. A technician was sent out and concurred the mattress was defective. It was replaced and within 2 years, the replacement mattress did the same thing. After a lot of consternation and "measuring", etc., we had the mattress replaced again and shortly after that incurred the same problem and paid a $400 upgrade to one of the highest lines of Simmons product and now, lo and behold, we are once again experiencing the same thing. I have requested our money back and now I am supposed to wait on a technician Elder-Beerman is sending to try to get resolution.

I bought a brand new Simmons mattress and have been unable to use it for the last week. There's a strong chemical smell that causes me to start wheezing and have a burning sensation in my nose and throat. Stop buying their mattresses. I can't even try and get it replaced. They will probably just claim that they cannot. Useless.

We purchased a mattress, a Simmons Beauty Rest (Dearborn style) and were dissatisfied with it within a month of the purchase due to indentations in the memory foam top that would not go away and became worse after the second month. Also, during installation, they actually ripped the material from the foundation. We phoned Art Van, and they sent a tech out to measure the indentations and said they had to be 1 1/2 inches deep to qualify for warranty exchange. We waited another month and decided to have another tech come out and look at the mattress. He gave us the ok to have the mattress replaced, also noting the tear in the foundation. We were then left to wait for a rep to get in touch with us, thinking Simmons would call.

Let me start by stating that this is the worst mattress set that I have ever purchased. This set was purchased 2/18/2012 at Macy's. I'm 130 lbs. and this mattress already has given in the sinking in the middle. I find myself frustrated and not able to sleep with unevenly sinking. I purchased two mattress pads to help and that was a waste of my time, effort and money.

This is our second Simmons Beautyrest World Class Exceptionale. We replaced our much loved first one, which was a Queen, with a King in 2007. Well, within a few weeks, the sagging started, deep impressions that left little back support. We were told that this was "normal" and had to be over 1.5" deep before it is considered a defect. We were unsatisfied, but whatever. Fast forward to 2013 and recently, we noticed that one side of the mattress is bulging out over 2"! The one side is flat and flush, as it should be. The bad side bulges out on the side, which causes that side to sag, and it's impossible to push it back in even momentarily. It won't budge. I have filed a claim with Simmons, but based on the dozens of negative reviews from users who have had the same problem, my claim will likely be denied as well.

We purchased a Simmons Bed from a local store that ordered the mattress direct from Simmons. Simmons is claiming that because the purchase was at an "outlet" store, they will not honor their warranty even though the store has a "10-Year Warranty" advertisement for Simmons or at least did at the time of purchase. The bed was purchased approximately 2 years ago and is now falling apart. There are several places where it is caving in. This is a scam to get out of honoring their manufacturer's warranty for a product clearly suffering from a manufacturing defect. Even the tag on the bed says their factory sent it to them shortly after purchase or around the time of purchase.

I purchased a Simmons Portsmouth Plush Pillow Top Mattress on 09/12/11 at a Mattress Giant store in Hollywood, Florida. A little over a year later, I noticed a large dip, about 10 inches in diameter and almost 2 inches deep in the middle of the mattress. Remembering the mattress came with a warranty, I contacted Simmons and explained the situation. The next day, they had someone there to inspect it, which included taking measurements and photos.

I purchased a Simmons BeautyRest mattress set at Sears.com. The mattress set came with a 10-year warranty. The mattress sides started breaking down within three months of purchase. The box springs also had wires coming through the thin covering. On the box springs, you could see the dips into the box springs and mattress where my dad and mom lay. They turned the mattress to try to sleep, but they would fall down into the dips.

I purchased a BR Bagnell PL Queen Mattress Boxspring in October of 2008 with a 10-year warranty (what a joke!). In the 3rd year, one side started to sag and the springs started poking me in the back. As I am disabled and need a restful sleep (impossible at this point), we contacted Bon-Ton/Elder Beerman who sent us paperwork to measure the dip and take pictures of the mattress since there was not a distribution center in our area. When they got the pictures back, they said they could not make the warranty right since there were stains on the mattress. We are in the process of filing complaints. I will never buy a Simmons and will certainly not believe any warranty again.

We purchased a Simmons King Midnight dream on 3-6-06. It came with a 10-year warranty. After only a couple of years, we started to notice sagging. I finally called the company that we purchased the mattress from, and it measured 2" of sagging. The person that inspected it noticed a stain on the mattress. Women in menopause have night sweats. So, needless to say, Simmons denied the warranty replacement due to the stain. I tried to contact Simmons - it has been a week and I've had no response. If they don't make this right, I'll never buy another Simmons mattress again!

Six months ago, we purchased a king-sized Simmons mattress from Nebraska Furniture Mart after trying them out in the store. The mattress that was delivered was new, and it stated in the tag that it was a firm mattress. The mattress now feels like the demonstrator in the store, with one side firm and the other side plush. This is not what we wanted or what we paid for. NFM is no help because we did not buy the mattress cover for eighty dollars, which is a scam. This Simmons mattress is the absolute worst one we have ever owned.

We purchased a Simmons Mattress style Kamilah 221521460M three years ago. Within 4 months, we noticed a significant sag. We call it the trough. We can't move a foot in any direction without having to climb uphill. Our back hurts and we are currently in the process of contacting the company for replacement. We won't buy this brand again.

I used to be a huge fan of Simmons BeautyRest World Class mattresses, but now I hate the company and their products! I originally purchased a king-sized, ultra plush super pillowtop from Rooms To Go 10 years ago in July of 2002 for about $1,700 - their top of the line Simmons Mattress at the time. After about 5 years, I noticed that the pillowtop itself was coming unraveled and contacted Rooms To Go to see about getting it repaired (as I adored that mattress). They sent over a technician who said it's no good after his string test. Rooms To Go honored Simmons' 10-year warranty and told me to come to the store to do a reselect, which I did. I wasn't expecting them to replace the mattress in the first place because it was just thread, but I thought I would be able to find another mattress by Simmons that was comparable so I went for it.

I bought a Simmons Beautyrest mattress in December, 2007. Got what I thought was a great deal on a high quality mattress. Paid about $1,400 for a $2,600 list price Parish Plush. I bought on the high end to avoid issues with sagging I experienced on the old mattress, which were causing back problems at the time. I had some concerns right away about the sagging and my wife really complained about it. We were told we had to sleep in different positions, including on the edge of the bed, to break it in properly. Now, the sagging has gotten so bad my back and neck are killing me. When my wife and I sleep, we roll toward the center every night. Called Sleep Train customer service and was told that unless there is measurable sagging with nobody on the bed, then Simmons would not honor the warranty. What a waste of money. Don't buy from Simmons. (We have 2 other mattresses from Sleep Train that are not a problem, by the way).

We bought a Beautyrest mattress in 2007 and by 2009 it had a very bad sag. We call it the "Big Valley". It's not really funny when you consider it came with a 10-year warranty and all the promises made by the company. Also the place we purchased it from has gone out of business. I am writing this because I have tried to reach their customer service warranty, 1-877-399-9397, for a week now. Boy, this must be the job to have! I think there is only one person working there! You can never get through and I have left several messages and no return call! They're tougher to reach than the president! They're open Mon-Thur 8:30 to 4:30 and Fri 8:30 to 2:30 ... sign me up! I'm very disappointed in the customer service and the mattress. I am hoping if I ever get through, they will rectify this and replace my crappy mattress.

Two or three years ago, we purchased the most expensive mattress (Beautyrest) - with pillow top - that Simmons made at the time. The quality of the mattress is excellent but it puts off a fetid, foul-smelling odor. Does anybody know about a recall effort, or how to get Simmons to make this right? Thank you.

A Simmons Beautyrest queen size pillow-top mattress developed a depression sag area that rolls both people towards the middle. After reading all the complaints here about the same issue and the resulting claim denied being issued time after time, I decided to file this report (do not buy one of these!) and go out and buy a different brand. They make you jump through hoops and send in pictures, measurements and completed forms. They conveniently do not have a rep to come look at it and make a decision even though it is obviously a defect. Why would we want another that is apparently going to do the same thing?

Mattress is 3 months old. No one had been sleeping on this bed for over 1 week. Somehow it caught fire and blew up in the center. Since I don't know how the actual cause of the fire happened, it is a mystery, I am concerned the materials this mattress is actually made of or chemicals used in the material that would cause such a combustion with such an odd odor. This mattress was absolutely not flame retardant at all and is clearly unsafe. If we had not heard the explosive noise, we would have been asleep in the other end of our home with our child and may have burned up. I am concerned with the type of material or treatment of the material mainly that is more than just a fire hazard obviously.

Like most of the other complaints, my mattress was purchased from Mattress Firm. I have had it two years; it is a Simmons Walker Plush which I paid $1800 for a king. It now has body depressions that make it unusable. I called to have it inspected and the device placed a string across the sides and a measuring device in the middle. It only registered 1/2- 3/4 of an inch which Mattress Firm says "is well within tolerance." However when you lie in, you cannot roll over... it's like sleeping in a ditch.

We purchased a Simmons. The only model name I can find is Griffith upon engagement. After seven months, I had to hold on to the edge to keep from rolling to the center. I contacted Sit n Sleep and Simmons. They sent their hokey independent inspector out. Of course, he said it was not defective as when he put his little weight, it did not sag more than one and a half inch. It did not matter that when you sat on the corner, you fall to the floor as it sagged so much. Anyway, I took pictures and sent certified demand letter to Sit n Sleep and Simmons. They did contact me and after "looking into it," I was again denied. I informed her I needed second denial letter as I was going to seek assistance through our judicial system. I got another call saying in hindsight that they would offer me a credit of $750 on good, only on a Simmons. Well, I can't find any Simmons worth buying according to what I have read. Why would I throw good money after bad? I really want my money back to purchase any type of bed I wish. Small claims, here I come.

My father purchased a Simmons mattress set in 2004. The mattress has been replaced twice and needs to be replaced again because the area he sleeps in collapses. Simmons has been in business for many years and we expected a quality product, which has not been the case. To add insult to injury, we are charged $85 for delivery each time they replace the mattress. I don't know why they keep giving us a very inferior product. A good mattress should last 20 years.

Last year, we purchased a Simmons mattress. We spent almost $3000.00 because we both had very bad backs and the warranty was good. Now with that being said, the side of my mattress has had a blowout and the top cover is fraying. Every time I change the sheets there is another hole. Now I call Simmons and because there are normal sweat stains, they have voided my warranty with no consideration to the fact that the side had blown out. I will never again buy a Simmons product and hope this stops anyone else from buying one.

I purchased a high-end Simmons mattress 5/11. The first night I noticed a hump in the middle. This is the first king size I have had and thought it wasn't that big of a deal. Boy was I wrong! I never thought that I would continue sinking, which makes the ridge high and the mattress uncomfortable. I contacted the retailer. They sent out a tech to measure and it was less than 1.5 inches, which means you are out of luck. I contacted Simmons. The absolute worst customer service I have ever experienced. They will not even listen to your story and keep telling you that you have to go back to the retailer. What manufacturer doesn't even listen to their ultimate consumer? I hope they will change their policy but not holding my breath. Stay away from any Simmons products!

I paid over $1,500.00 for my mattress, and after 12 months, it had a 1 and 1/2 inch slope. The technician came in and measured. The 10 year warranty was void because my mattress is soiled. It has a stain from orange juice which my daughter spilled. I am so upset. The soil is not the problem. The problem is my mattress is defective and causing me to have back aches. No one seemed to care. Customer service is terrible.

I purchased a king size firm set from Rooms to Go in Georgia paying approximately $1,500. In less than a year, my husband and I noticed the product becoming out of size (slanted with pockets). When I went to contact Rooms to Go, they no longer carry my mattress but one that is close in quality and firmness which costs more. They expect me to pay more too and they will swoop out mattress. I purchased Simmons Mattress with the hopes of getting quality and comfort; I received neither but money wasted and no one stands behind this product. Why should I have to pay more to utilize the 10-year (lie) warranty? I would not recommend Rooms to Go or Simmons Mattress to anyone!

I purchased a Simmons Beauty Rest mattress from a well-known mattress store in our town, and I was told it was a great mattress. Within six months, the mattress had a definite sag where I slept; and I am not a heavy person. I was having terrible backaches and visiting the chiropractor for adjustments weekly. I never had backaches or woke up sore and hurting prior to sleeping on this mattress. After visiting the store where I purchased it, they gave me instructions on filing a claim, how to document and measure the sag in the middle, which I did. I have a very good frame with seven feet touching the floor, and I purchased new box springs from them at the same time I purchased the mattress.

Defective mattress - I purchased this mattress in July 2007, 5 years ago, and for some time I've been uncomfortable. Now the problem is that the springs are so bad that you can even feel them with your hands when you touch the mattress. Please take action immediately regarding this issue. An angry customer.

Well today, the technician from Ashley came and inspected the mattress. He said it was definitely defective! It has over 1-1/2" indentations in it so we will be receiving a call within 7 to 10 days for a replacement. I am so very thankful as this defective mattress has been killing our back! I just hope the replacement is not defective and it works out.

We purchased a Simmons Beautyrest Plush Pillow Top Mattress from Ashley Furniture. From the first week we had the bed, we have been so uncomfortable. Our backs hurt so bad from the uncomfortable bed and I called the salesman and he said it had to be broken in. He said to give it at few weeks to a month. It took about a month for my back to not be so stiff but it still hurt. I finally went and bought a mattress topper since Ashley would not allow us to exchange the mattress. It was great the first week, then it got too soft and I had to return the topper. The mattress has since started sagging. It's so bad in the middle, like a big sinkhole, and under our backs, it sinks so bad. The back pain wakes us up every night and every morning hurting so bad till we get up and walk around for a bit. Then, it disappears. You can see the huge indentations in the bed for a long time after you get up.

We purchased a Simmons Captivation set from Mattress Firm in Albuquerque, NM in November 2010. After only a few months, there are permanent indentations in the mattress. Simmons states on their website that 1 1/2" compression is normal, but I have no idea how they gauge that, and there also seems to be no side support either as the mattress folded in half when we lifted it up to move it. I have sent an email, a letter, and filled out a warranty claim form but have heard nothing. Apparently, this seems to be the typical response from Simmons. As we are in temporary housing at this time, our set is in storage until early 2013, but it is accessible should a representative care to inspect it. Unfortunately, we are living in another state from where it was purchased, and probably will not be able to get any positive resolution to this regrettable (and extremely expensive) purchase.

I purchased a Simmons $1399 mattress, on sale for $899 and within 3 months, it developed a noticeable sag. Store said that only a 1-1/2" sag would warrant any attempt to resolve the issue. It's ridiculous. Now, I have a 7-month old mattress that looks old. I agree mattress stores are like used car dealers - proceed with caution even if the item is a name brand.

Mattresses sales is the used car business of the 1960s and 70s, before protections and lemon laws. We need a mattress lemon law in this country. I bought a premium priced Simmons Beautyrest pillow top mattress just a few weeks ago. The first night I slept on it (I weigh less than 170 lbs), there was a deep indentation about 6". Unbelievable! After sleeping on a 40-year old "vacation" bed my family had for years, with a mattress about the thickness of a wafer, where I got out of bed each morning feeling perfectly fine, I looked forward to the comfort of a new, pricy pillow top. The Simmons felt great at the store, but then the first night, the trough happened. I thought it was a break-in period. But after a week, my back was killing me. The trough takes about 15 minutes to rise back up after getting out of bed. By then, it's too late. It has done its damage to one's back.

We purchased a queen and a full sized Beautyrest Classic mattress from Mattress Firm in September of 2007. The mattresses each sag in the middle. This interrupts our sleep and we wake up in pain. We are getting new mattresses even though we spent a lot of money on the Simmons Mattresses less than five years ago. Simmons has not responded to our complaints and Mattress Firm said the warranty is through the manufacturer so they cannot help us.

In March 2010, I bought a memory foam mattress and developed bleeding and itchy rash. I replaced the mattress in December 2010 because of indentation and because I was very uncomfortable since I have a totally sore body and a backache in the morning. I went to dermatologists (3) and allergists for the next year! They couldn't find what was wrong with me. I’m totally anemic and I have whole body rash for 3 months (complete hell). I left the bed and it cleared up. I returned one evening and got bloody knees. I will not return to the bed! The total cost is $3000, not counting the derma bills and allergists’ bills. Sleepy’s will not refund and I can't reach the manufacturer. They put me on hold! I feel like I have an autoimmune disease from this environmental trigger!

I purchased a Simmons Beautyrest Mattress and Box Springs from Macy’s. Immediately upon sleeping on it, I kept getting an irritating odor which appears to be coming from the box spring wood. But I'm not sure, maybe it could be the mattress. I contacted Macy's and they were quick to send me a new box spring with no expense to me, but that one also had the same odor. Good thing, I kept my old mattress because I am not able to sleep on the new bed and am going to return it under their return policy.

I purchased my Simmons NxG king-sized bed at Mattress Warehouse in September 2009 and paid $3,200.00 for the deluxe mattress. The mattress has a 10-year warranty. I have the original receipt. After noticing a change in the shape of the mattress, I contacted the salesman at Mattress Warehouse. He told me that blowouts were known manufacture defects in this mattress and I should make a claim with the warranty department. After 5 claims and 6 months later, a representative came to my house to inspect my mattress. He stated, "This was one of the worst blowouts that he had ever seen." He said it will take about a week and I would get a response regarding my claim.

I haven't had this Beautyrest in 1 month and it is now sagging in the middle. I originally bought a Sealy from Sears. It was bad, and after finally proving it sagged 1.5 inches, they sent me a Simmons. It is a plush top firm. Really! It has already started to sag in the middle, and the entire mattress is no longer firm. I plan on reporting to Sears again but it took two years on the other mattress to get a replacement. I guess it will take another two to get something done on this mattress.

We purchased a Simmons Beauty Rest mattress a month ago from Ashley Furniture. After three weeks, the mattress started making noise in the springs and sagging. It is lumpy and uncomfortable. A technician came to our home to take pictures and file a report. We got a call today and they are calling it a manufacturer's defect. I should think so after three weeks! This product is junk. Thank God there were no stains on my mattress for them to void my warranty as they have to so many others. I would never by this product again and recommend to future buyers beware!

Mattress sagging - I paid over a grand for this set in 07/2009. It has a 10-year warranty but Simmons will not respond to my claim form. I included the SKU #, PO #, shipper info and HSN as the seller.

We purchased 2 Simmons mattresses on 2/18/06 and 9/28/05, and both are so bad we can't sleep on them. We paid almost $3000.00 for them. They sag down when you sleep on them, like you are in a hole. If you visibly look at them, you can't see the 1 1/2 inch sag, but it is there. I have read so many complaints on the internet about Simmons and most of these people were told they would not replace the mattresses. Should I even try to get something done?

I purchased a Beautyrest queen size mattress from Art Van Furniture in Sterling Heights, MI. I bought the mattress on 6/24 to furnish a condo. I used 50% of the time in Atlanta, GA. I had the moving company move my brand new never used mattresses and they arrived in Atlanta on 7/7 (I have the moving company work order to prove this). The mattress is sunk in the middle. I worked 50% of the time in Detroit and 50% of the time in Atlanta so this mattress has been barely used and is less than a year old. I live alone and only sleep on one side of the bed. I have read many of the reviews about the poor quality and I'm looking for my situation to be resolved to my satisfaction. I want replacement mattresses that are good quality.

Our mattress had dips in it and a week after we received them, yellow spots came up. My sister had the same problem, she purchased somewhere else. After several attempts, they finally upgraded her mattresses. When we purchased ours, we questioned why the warranty tags were gone. They say we didn't need them. We were promised pillows and a comforter set, which we also never received. We can't get a call back and he lies when we go in the store. He never even notes anything. We paid cash and a lot, so how do we fix this?

Extremely poor customer service by Simmons Mattresses - Technicians are belligerent to flatly ignore an apparent defect and lie that defect does not exist. Customer service changing stories at any extent to deny claims.

This has been the worst travesty I've ever dealt with. First, I made the mistake of buying a mattress from US Mattress online. Oh, they fed me a lot of lines of how I have to be satisfied or they'll refund or exchange my mattress.

Seven years ago, we purchased a king size foam Simmons mattress. The warranty period is 10 years. Simmons' claims materials as well as their product distributors all say that a mattress with "body impressions that are 1 1/2" or over are valid claims of defective mattresses. The technician measured our body impressions at 1 5/8". My claim was rejected, saying that plush style mattresses are "susceptible to compaction" and that shouldn't be considered a defect. Huh? Compaction is the major defect for a foam mattress. They went on to say that they noted no structural defects in the mattress or box springs. No kidding, there is no structure in a foam mattress. What double talk! Don't waste your money on a Simmons product because they clearly will not stand behind it.

The king-sized mattress we purchased for $1500 is terrible. After 2 years, it has sunk in the middle and threads have all unraveled, causing the pillow top to rise up in a big ball. And when you make the bed, it sticks up in the middle. Also, the sides stick out real puffy and looks terrible. I feel the mattress company should replace it. I suggest nobody to buy this mattress, made by Simmons.

After purchasing the king size pillow top mattress, we experienced severe sagging. Our retailer replaced the mattress within six months. We received a second mattress eight months ago and the same sagging has occurred. The retailer said we would have to go to Simmons which we did. After making an appointment at their convenience, a Simmons rep came to the home and said they would evaluate the situation. A letter arrived which said "The compaction of panels in this style of bedding is to be expected. The compression does not affect the products durability. The product is performing normally (claim # **)." We can no longer sleep in this bed. We have moved to another bedroom and want everyone to know that Simmons is an unacceptable provider of customer service and do not stand behind their products.

Sinking bed in the middle - Me and my husband purchased a Simmons pillow top king-sized bed 1 1/2 year ago. We fell in love with it, but now it is sinking in the middle.

I purchased a Simmons Sofa almost 3 years ago from Roomful Express for almost $800. And we purchased a full warranty protection for $75. The material is tearing now, and there is some structural discomfort from the padding shifting away from the frame. Since obviously Roomful is no longer in business, we called the business that the warranty was through. They said Roomful misrepresented the warranty, and that only stains and slight tears were covered. I then called Simmons, who will not stand behind their product past the first year, even though we were told it would be covered!

On 1/7/12, we purchased a brand new king size Beauty Rest Mattress Set, the Elite Triton for $1,300. It was delivered, and we slept one night on it, and it was awful. We both couldn't sleep, and got up next morning with stiff muscle aches. We called the place of purchase, Ashley Furniture in Ahwataukee, Arizona, and was told that "too bad, didn't you read the small print on the contract? You can't return for any reason, and the bed needs to be broken in. So here I am today, 2/3/12, and we can't even sleep on the mattress, because we are so miserable, so I called Simmons' customer service, and was told nothing can be done, as it is up to the place of purchase. There sure is no customer satisfaction in this company. I am also disappointed in the store. By seeing all these complaints, I realize this company should be out of service for such poor business dealings.

We recently purchased a Simmons world class beauty rest mattress, after waiting for 7 weeks for it to arrive. When I went to bed last night, the stench coming from this mattress was enough to turn my stomach. Luckily, we had another bed to sleep in, and when I went to Simmons Mattress Gallery, I was told that sometimes happens, and that the gas has not been expelled from the foam, and if you leave the blankets off for a couple of days, and possibly up to 2 weeks, the smell will dissipate. I paid $2,200.00 for a mattress that makes me gag, and I can't sleep on it. I was given a refund, but now, I have to find another mattress. This has caused considerable inconvenience. Buyers, beware of purchasing anything from Simmons!

I purchase a Beautyrest mattress on 11/27/2010 at Sleepy’s. They want to give us a credit of $300 hundred dollars. I think that this is not acceptable because the fabric on the mattress should not come up after a year. We had a mattress for 15 years and it did not do that. I know what the warranty says about the impression 1 1/2 inches.

Our mattress set (Queen Beauty Rest) was purchased in Feb. 2009. About 6 -8 months ago, it began to have the dome effect in the middle, as well as making some creaking noises when you sit on the bed. It has recently become saggy and lumpy in the area where I and my husband sleep and is becoming extremely uncomfortable. I looked up our warranty and it is supposed to be for 10 years. I considered going through the warranty process, however after reading many of people’s experiences with this company, I believe it would be a waste of time, energy, and emotional stress.

In February 2011, I had checked several mattress firms in Sarasota and had decided on purchasing two beds at a Sarasota location. A good friend suggested before purchasing that I should check the Macy's Center in Bradenton, FL, where more quality named brand mattresses may be available. On 02-21-2011, I went to the Macy's center, located at on 7381 52nd Place East Bradenton, Fl. I was met by salesman **, who was extremely helpful. I said I wished to find a good quality king size mattress and foundation for my master bedroom. ** then suggested and demonstrated the Simmons Beautyrest as a much more superior product 480 Coils vs the 240 coils that are in other mattress brands. I therefore selected the Simmons Beautyrest and subsequently expanded over $ 1,500 for two mattresses and related items. I later noted that the Beautyrest was manufactured on 02-01-2011, with me purchasing it just weeks later, on 02-21-2011. Note: Beautyrest ClassicDillon PlushModel: M84047-60-7701

I purchased a Beautyrest Visco top mattress from Bed Pros two years ago. The bed is now significantly sagging and the defect is causing significant back pain for both my wife and I. I contacted Bed Pros on 1/6/11 and they requested pictures, which I took and emailed. On 1/7/11 I received a call from a sales guy who told me the rep was appalled at the condition of the mattress and a refund was authorized and a store credit was available to me in the entire amount of the original purchase, $2899. I went to the store and picked out a new bed, a more expensive bed, and I paid the difference and my new bed was on the way to be delivered in two days.

Do not buy a "W" bed from Simmons! Complete junk in just 3 years!

Months later, bed completely broke down. Slumberland Furniture Mason City did nothing. Bed is worse than one I have (Serta) that is 20 years old. Company was plain rude (Simmons) to try to deal with. Rating: 0

This is in fact the "worst" experience I have ever had with a corporation of any kind. They do not wish to resolve an issue. I received a king-sized mattress with broken support. I was sent out an inspector, who also told me it was broken support on the bottom of the mattress and not the top. Simmons' response was "body formation". It is less than a year old and we don't sleep under the mattress! So how did they figure body formation? Also, it is on the end of the bed, not the top! We don't sleep on the end! I rate this a double "0"!

I bought a Queen Simmons Beautyrest Bamako Luxury Firm Mattress Set and it has been a nightmare ever since. The odor is indescribable and I have no choice but to sue because no one is trying to help me with this problem. I bought the set from us-mattress.com and complained to them but all I got was sale notices, until I mentioned suing them then they told me to take it up with Simmons. Simmons told me they could not help because I had the set since Dec 4, 2009, but us-mattress.com said I have a 10-year warranty, now who is lying? Not me, because the odor is still here. I can not afford to buy another set at the time and it is not my fault for the unidentifiable odor-sought of a chemically smell.

I bought a new Simmons Comforpedic Phenom mattress 26 days ago. I was told it was the best and even states, "it won't make you hot against your skin". Wrong again, it makes you sweat. It's not worth having so I called Sleepy's and want to exchange mattress. So they said to pick out a new one, so we did. It was $158 cheaper and a coil mattress so when all was said and done I had to pay an additional $270 for a cheaper mattress and half of a worthless warranty. They call it an exchange fee and had to pay tax a 2nd time on the 2nd mattress.

I bought a Cape Columbia pillow top 3 years ago. I was told the pillow top "latex" material was like a memory foam and would bounce back and not sag. They lied. My husband and I sleep in deep pits in the bed now. We both have developed lower back pain. And we are still paying for the POS. It was because the company we bought it from failed to tell us that if we didn't pay it off in a year, they would take on the interest buildup for that year. So, our mattress ended up costing $3500. We will probably have to buy a new one before we even have this one paid off due to the poor quality.

I have a Mount Elbert Plush with Visco-King Model no. M95043608107. I called the Simmons Company after making the complaint to Direct Buy where the mattress and foundation were purchased and shipped to me last April 19, 2008. After telling the Simmons company representative all the required specifications, he simply told me that the warranty has expired. The Simmons mattress is not worth the $692.96 I shelled out. A letter will be sent to leading newspapers to announce to customers never to purchase Simmons mattresses.

Warning to all future Simmons customers: Simmons BeautyRest World/Visco plush pillow top mattress is faulty. Within 8 months, your mattress will sink in and become discombobulated. Simmons will find any excuse to not give you your warranty, replace your mattress, or give your money back. Do not buy any mattress from this company. Look up negative reviews online. One of them is **.