Simmons Mattresses Reviews

Let me start by stating that this is the worst mattress set that I have ever purchased. This set was purchased 2/18/2012 at Macy's. I'm 130 lbs. and this mattress already has given in the sinking in the middle. I find myself frustrated and not able to sleep with unevenly sinking. I purchased two mattress pads to help and that was a waste of my time, effort and money.

This is our second Simmons Beautyrest World Class Exceptionale. We replaced our much loved first one, which was a Queen, with a King in 2007. Well, within a few weeks, the sagging started, deep impressions that left little back support. We were told that this was "normal" and had to be over 1.5" deep before it is considered a defect. We were unsatisfied, but whatever. Fast forward to 2013 and recently, we noticed that one side of the mattress is bulging out over 2"! The one side is flat and flush, as it should be. The bad side bulges out on the side, which causes that side to sag, and it's impossible to push it back in even momentarily. It won't budge. I have filed a claim with Simmons, but based on the dozens of negative reviews from users who have had the same problem, my claim will likely be denied as well.

We purchased a Simmons Bed from a local store that ordered the mattress direct from Simmons. Simmons is claiming that because the purchase was at an "outlet" store, they will not honor their warranty even though the store has a "10-Year Warranty" advertisement for Simmons or at least did at the time of purchase. The bed was purchased approximately 2 years ago and is now falling apart. There are several places where it is caving in. This is a scam to get out of honoring their manufacturer's warranty for a product clearly suffering from a manufacturing defect. Even the tag on the bed says their factory sent it to them shortly after purchase or around the time of purchase.

I purchased a Simmons Portsmouth Plush Pillow Top Mattress on 09/12/11 at a Mattress Giant store in Hollywood, Florida. A little over a year later, I noticed a large dip, about 10 inches in diameter and almost 2 inches deep in the middle of the mattress. Remembering the mattress came with a warranty, I contacted Simmons and explained the situation. The next day, they had someone there to inspect it, which included taking measurements and photos.

I purchased a Simmons BeautyRest mattress set at Sears.com. The mattress set came with a 10-year warranty. The mattress sides started breaking down within three months of purchase. The box springs also had wires coming through the thin covering. On the box springs, you could see the dips into the box springs and mattress where my dad and mom lay. They turned the mattress to try to sleep, but they would fall down into the dips.

I purchased a BR Bagnell PL Queen Mattress Boxspring in October of 2008 with a 10-year warranty (what a joke!). In the 3rd year, one side started to sag and the springs started poking me in the back. As I am disabled and need a restful sleep (impossible at this point), we contacted Bon-Ton/Elder Beerman who sent us paperwork to measure the dip and take pictures of the mattress since there was not a distribution center in our area. When they got the pictures back, they said they could not make the warranty right since there were stains on the mattress. We are in the process of filing complaints. I will never buy a Simmons and will certainly not believe any warranty again.

We purchased a Simmons King Midnight dream on 3-6-06. It came with a 10-year warranty. After only a couple of years, we started to notice sagging. I finally called the company that we purchased the mattress from, and it measured 2" of sagging. The person that inspected it noticed a stain on the mattress. Women in menopause have night sweats. So, needless to say, Simmons denied the warranty replacement due to the stain. I tried to contact Simmons - it has been a week and I've had no response. If they don't make this right, I'll never buy another Simmons mattress again!

Six months ago, we purchased a king-sized Simmons mattress from Nebraska Furniture Mart after trying them out in the store. The mattress that was delivered was new, and it stated in the tag that it was a firm mattress. The mattress now feels like the demonstrator in the store, with one side firm and the other side plush. This is not what we wanted or what we paid for. NFM is no help because we did not buy the mattress cover for eighty dollars, which is a scam. This Simmons mattress is the absolute worst one we have ever owned.

We purchased a Simmons Mattress style Kamilah 221521460M three years ago. Within 4 months, we noticed a significant sag. We call it the trough. We can't move a foot in any direction without having to climb uphill. Our back hurts and we are currently in the process of contacting the company for replacement. We won't buy this brand again.

I used to be a huge fan of Simmons BeautyRest World Class mattresses, but now I hate the company and their products! I originally purchased a king-sized, ultra plush super pillowtop from Rooms To Go 10 years ago in July of 2002 for about $1,700 - their top of the line Simmons Mattress at the time. After about 5 years, I noticed that the pillowtop itself was coming unraveled and contacted Rooms To Go to see about getting it repaired (as I adored that mattress). They sent over a technician who said it's no good after his string test. Rooms To Go honored Simmons' 10-year warranty and told me to come to the store to do a reselect, which I did. I wasn't expecting them to replace the mattress in the first place because it was just thread, but I thought I would be able to find another mattress by Simmons that was comparable so I went for it.

I bought a Simmons Beautyrest mattress in December, 2007. Got what I thought was a great deal on a high quality mattress. Paid about $1,400 for a $2,600 list price Parish Plush. I bought on the high end to avoid issues with sagging I experienced on the old mattress, which were causing back problems at the time. I had some concerns right away about the sagging and my wife really complained about it. We were told we had to sleep in different positions, including on the edge of the bed, to break it in properly. Now, the sagging has gotten so bad my back and neck are killing me. When my wife and I sleep, we roll toward the center every night. Called Sleep Train customer service and was told that unless there is measurable sagging with nobody on the bed, then Simmons would not honor the warranty. What a waste of money. Don't buy from Simmons. (We have 2 other mattresses from Sleep Train that are not a problem, by the way).

We bought a Beautyrest mattress in 2007 and by 2009 it had a very bad sag. We call it the "Big Valley". It's not really funny when you consider it came with a 10-year warranty and all the promises made by the company. Also the place we purchased it from has gone out of business. I am writing this because I have tried to reach their customer service warranty, 1-877-399-9397, for a week now. Boy, this must be the job to have! I think there is only one person working there! You can never get through and I have left several messages and no return call! They're tougher to reach than the president! They're open Mon-Thur 8:30 to 4:30 and Fri 8:30 to 2:30 ... sign me up! I'm very disappointed in the customer service and the mattress. I am hoping if I ever get through, they will rectify this and replace my crappy mattress.

Two or three years ago, we purchased the most expensive mattress (Beautyrest) - with pillow top - that Simmons made at the time. The quality of the mattress is excellent but it puts off a fetid, foul-smelling odor. Does anybody know about a recall effort, or how to get Simmons to make this right? Thank you.

A Simmons Beautyrest queen size pillow-top mattress developed a depression sag area that rolls both people towards the middle. After reading all the complaints here about the same issue and the resulting claim denied being issued time after time, I decided to file this report (do not buy one of these!) and go out and buy a different brand. They make you jump through hoops and send in pictures, measurements and completed forms. They conveniently do not have a rep to come look at it and make a decision even though it is obviously a defect. Why would we want another that is apparently going to do the same thing?

Mattress is 3 months old. No one had been sleeping on this bed for over 1 week. Somehow it caught fire and blew up in the center. Since I don't know how the actual cause of the fire happened, it is a mystery, I am concerned the materials this mattress is actually made of or chemicals used in the material that would cause such a combustion with such an odd odor. This mattress was absolutely not flame retardant at all and is clearly unsafe. If we had not heard the explosive noise, we would have been asleep in the other end of our home with our child and may have burned up. I am concerned with the type of material or treatment of the material mainly that is more than just a fire hazard obviously.

Like most of the other complaints, my mattress was purchased from Mattress Firm. I have had it two years; it is a Simmons Walker Plush which I paid $1800 for a king. It now has body depressions that make it unusable. I called to have it inspected and the device placed a string across the sides and a measuring device in the middle. It only registered 1/2- 3/4 of an inch which Mattress Firm says "is well within tolerance." However when you lie in, you cannot roll over... it's like sleeping in a ditch.

We purchased a Simmons. The only model name I can find is Griffith upon engagement. After seven months, I had to hold on to the edge to keep from rolling to the center. I contacted Sit n Sleep and Simmons. They sent their hokey independent inspector out. Of course, he said it was not defective as when he put his little weight, it did not sag more than one and a half inch. It did not matter that when you sat on the corner, you fall to the floor as it sagged so much. Anyway, I took pictures and sent certified demand letter to Sit n Sleep and Simmons. They did contact me and after "looking into it," I was again denied. I informed her I needed second denial letter as I was going to seek assistance through our judicial system. I got another call saying in hindsight that they would offer me a credit of $750 on good, only on a Simmons. Well, I can't find any Simmons worth buying according to what I have read. Why would I throw good money after bad? I really want my money back to purchase any type of bed I wish. Small claims, here I come.

My father purchased a Simmons mattress set in 2004. The mattress has been replaced twice and needs to be replaced again because the area he sleeps in collapses. Simmons has been in business for many years and we expected a quality product, which has not been the case. To add insult to injury, we are charged $85 for delivery each time they replace the mattress. I don't know why they keep giving us a very inferior product. A good mattress should last 20 years.

Last year, we purchased a Simmons mattress. We spent almost $3000.00 because we both had very bad backs and the warranty was good. Now with that being said, the side of my mattress has had a blowout and the top cover is fraying. Every time I change the sheets there is another hole. Now I call Simmons and because there are normal sweat stains, they have voided my warranty with no consideration to the fact that the side had blown out. I will never again buy a Simmons product and hope this stops anyone else from buying one.

I purchased a high-end Simmons mattress 5/11. The first night I noticed a hump in the middle. This is the first king size I have had and thought it wasn't that big of a deal. Boy was I wrong! I never thought that I would continue sinking, which makes the ridge high and the mattress uncomfortable. I contacted the retailer. They sent out a tech to measure and it was less than 1.5 inches, which means you are out of luck. I contacted Simmons. The absolute worst customer service I have ever experienced. They will not even listen to your story and keep telling you that you have to go back to the retailer. What manufacturer doesn't even listen to their ultimate consumer? I hope they will change their policy but not holding my breath. Stay away from any Simmons products!

I paid over $1,500.00 for my mattress, and after 12 months, it had a 1 and 1/2 inch slope. The technician came in and measured. The 10 year warranty was void because my mattress is soiled. It has a stain from orange juice which my daughter spilled. I am so upset. The soil is not the problem. The problem is my mattress is defective and causing me to have back aches. No one seemed to care. Customer service is terrible.

I purchased a king size firm set from Rooms to Go in Georgia paying approximately $1,500. In less than a year, my husband and I noticed the product becoming out of size (slanted with pockets). When I went to contact Rooms to Go, they no longer carry my mattress but one that is close in quality and firmness which costs more. They expect me to pay more too and they will swoop out mattress. I purchased Simmons Mattress with the hopes of getting quality and comfort; I received neither but money wasted and no one stands behind this product. Why should I have to pay more to utilize the 10-year (lie) warranty? I would not recommend Rooms to Go or Simmons Mattress to anyone!

I purchased a Simmons Beauty Rest mattress from a well-known mattress store in our town, and I was told it was a great mattress. Within six months, the mattress had a definite sag where I slept; and I am not a heavy person. I was having terrible backaches and visiting the chiropractor for adjustments weekly. I never had backaches or woke up sore and hurting prior to sleeping on this mattress. After visiting the store where I purchased it, they gave me instructions on filing a claim, how to document and measure the sag in the middle, which I did. I have a very good frame with seven feet touching the floor, and I purchased new box springs from them at the same time I purchased the mattress.

Defective mattress - I purchased this mattress in July 2007, 5 years ago, and for some time I've been uncomfortable. Now the problem is that the springs are so bad that you can even feel them with your hands when you touch the mattress. Please take action immediately regarding this issue. An angry customer.

Well today, the technician from Ashley came and inspected the mattress. He said it was definitely defective! It has over 1-1/2" indentations in it so we will be receiving a call within 7 to 10 days for a replacement. I am so very thankful as this defective mattress has been killing our back! I just hope the replacement is not defective and it works out.

We purchased a Simmons Beautyrest Plush Pillow Top Mattress from Ashley Furniture. From the first week we had the bed, we have been so uncomfortable. Our backs hurt so bad from the uncomfortable bed and I called the salesman and he said it had to be broken in. He said to give it at few weeks to a month. It took about a month for my back to not be so stiff but it still hurt. I finally went and bought a mattress topper since Ashley would not allow us to exchange the mattress. It was great the first week, then it got too soft and I had to return the topper. The mattress has since started sagging. It's so bad in the middle, like a big sinkhole, and under our backs, it sinks so bad. The back pain wakes us up every night and every morning hurting so bad till we get up and walk around for a bit. Then, it disappears. You can see the huge indentations in the bed for a long time after you get up.

We purchased a Simmons Captivation set from Mattress Firm in Albuquerque, NM in November 2010. After only a few months, there are permanent indentations in the mattress. Simmons states on their website that 1 1/2" compression is normal, but I have no idea how they gauge that, and there also seems to be no side support either as the mattress folded in half when we lifted it up to move it. I have sent an email, a letter, and filled out a warranty claim form but have heard nothing. Apparently, this seems to be the typical response from Simmons. As we are in temporary housing at this time, our set is in storage until early 2013, but it is accessible should a representative care to inspect it. Unfortunately, we are living in another state from where it was purchased, and probably will not be able to get any positive resolution to this regrettable (and extremely expensive) purchase.

I purchased a Simmons $1399 mattress, on sale for $899 and within 3 months, it developed a noticeable sag. Store said that only a 1-1/2" sag would warrant any attempt to resolve the issue. It's ridiculous. Now, I have a 7-month old mattress that looks old. I agree mattress stores are like used car dealers - proceed with caution even if the item is a name brand.

Mattresses sales is the used car business of the 1960s and 70s, before protections and lemon laws. We need a mattress lemon law in this country. I bought a premium priced Simmons Beautyrest pillow top mattress just a few weeks ago. The first night I slept on it (I weigh less than 170 lbs), there was a deep indentation about 6". Unbelievable! After sleeping on a 40-year old "vacation" bed my family had for years, with a mattress about the thickness of a wafer, where I got out of bed each morning feeling perfectly fine, I looked forward to the comfort of a new, pricy pillow top. The Simmons felt great at the store, but then the first night, the trough happened. I thought it was a break-in period. But after a week, my back was killing me. The trough takes about 15 minutes to rise back up after getting out of bed. By then, it's too late. It has done its damage to one's back.

We purchased a queen and a full sized Beautyrest Classic mattress from Mattress Firm in September of 2007. The mattresses each sag in the middle. This interrupts our sleep and we wake up in pain. We are getting new mattresses even though we spent a lot of money on the Simmons Mattresses less than five years ago. Simmons has not responded to our complaints and Mattress Firm said the warranty is through the manufacturer so they cannot help us.

In March 2010, I bought a memory foam mattress and developed bleeding and itchy rash. I replaced the mattress in December 2010 because of indentation and because I was very uncomfortable since I have a totally sore body and a backache in the morning. I went to dermatologists (3) and allergists for the next year! They couldn't find what was wrong with me. I’m totally anemic and I have whole body rash for 3 months (complete hell). I left the bed and it cleared up. I returned one evening and got bloody knees. I will not return to the bed! The total cost is $3000, not counting the derma bills and allergists’ bills. Sleepy’s will not refund and I can't reach the manufacturer. They put me on hold! I feel like I have an autoimmune disease from this environmental trigger!

I purchased a Simmons Beautyrest Mattress and Box Springs from Macy’s. Immediately upon sleeping on it, I kept getting an irritating odor which appears to be coming from the box spring wood. But I'm not sure, maybe it could be the mattress. I contacted Macy's and they were quick to send me a new box spring with no expense to me, but that one also had the same odor. Good thing, I kept my old mattress because I am not able to sleep on the new bed and am going to return it under their return policy.

I purchased my Simmons NxG king-sized bed at Mattress Warehouse in September 2009 and paid $3,200.00 for the deluxe mattress. The mattress has a 10-year warranty. I have the original receipt. After noticing a change in the shape of the mattress, I contacted the salesman at Mattress Warehouse. He told me that blowouts were known manufacture defects in this mattress and I should make a claim with the warranty department. After 5 claims and 6 months later, a representative came to my house to inspect my mattress. He stated, "This was one of the worst blowouts that he had ever seen." He said it will take about a week and I would get a response regarding my claim.

I haven't had this Beautyrest in 1 month and it is now sagging in the middle. I originally bought a Sealy from Sears. It was bad, and after finally proving it sagged 1.5 inches, they sent me a Simmons. It is a plush top firm. Really! It has already started to sag in the middle, and the entire mattress is no longer firm. I plan on reporting to Sears again but it took two years on the other mattress to get a replacement. I guess it will take another two to get something done on this mattress.

We purchased a Simmons Beauty Rest mattress a month ago from Ashley Furniture. After three weeks, the mattress started making noise in the springs and sagging. It is lumpy and uncomfortable. A technician came to our home to take pictures and file a report. We got a call today and they are calling it a manufacturer's defect. I should think so after three weeks! This product is junk. Thank God there were no stains on my mattress for them to void my warranty as they have to so many others. I would never by this product again and recommend to future buyers beware!

Mattress sagging - I paid over a grand for this set in 07/2009. It has a 10-year warranty but Simmons will not respond to my claim form. I included the SKU #, PO #, shipper info and HSN as the seller.

We purchased 2 Simmons mattresses on 2/18/06 and 9/28/05, and both are so bad we can't sleep on them. We paid almost $3000.00 for them. They sag down when you sleep on them, like you are in a hole. If you visibly look at them, you can't see the 1 1/2 inch sag, but it is there. I have read so many complaints on the internet about Simmons and most of these people were told they would not replace the mattresses. Should I even try to get something done?

I purchased a Beautyrest queen size mattress from Art Van Furniture in Sterling Heights, MI. I bought the mattress on 6/24 to furnish a condo. I used 50% of the time in Atlanta, GA. I had the moving company move my brand new never used mattresses and they arrived in Atlanta on 7/7 (I have the moving company work order to prove this). The mattress is sunk in the middle. I worked 50% of the time in Detroit and 50% of the time in Atlanta so this mattress has been barely used and is less than a year old. I live alone and only sleep on one side of the bed. I have read many of the reviews about the poor quality and I'm looking for my situation to be resolved to my satisfaction. I want replacement mattresses that are good quality.

Our mattress had dips in it and a week after we received them, yellow spots came up. My sister had the same problem, she purchased somewhere else. After several attempts, they finally upgraded her mattresses. When we purchased ours, we questioned why the warranty tags were gone. They say we didn't need them. We were promised pillows and a comforter set, which we also never received. We can't get a call back and he lies when we go in the store. He never even notes anything. We paid cash and a lot, so how do we fix this?

Extremely poor customer service by Simmons Mattresses - Technicians are belligerent to flatly ignore an apparent defect and lie that defect does not exist. Customer service changing stories at any extent to deny claims.

This has been the worst travesty I've ever dealt with. First, I made the mistake of buying a mattress from US Mattress online. Oh, they fed me a lot of lines of how I have to be satisfied or they'll refund or exchange my mattress.

Seven years ago, we purchased a king size foam Simmons mattress. The warranty period is 10 years. Simmons' claims materials as well as their product distributors all say that a mattress with "body impressions that are 1 1/2" or over are valid claims of defective mattresses. The technician measured our body impressions at 1 5/8". My claim was rejected, saying that plush style mattresses are "susceptible to compaction" and that shouldn't be considered a defect. Huh? Compaction is the major defect for a foam mattress. They went on to say that they noted no structural defects in the mattress or box springs. No kidding, there is no structure in a foam mattress. What double talk! Don't waste your money on a Simmons product because they clearly will not stand behind it.

The king-sized mattress we purchased for $1500 is terrible. After 2 years, it has sunk in the middle and threads have all unraveled, causing the pillow top to rise up in a big ball. And when you make the bed, it sticks up in the middle. Also, the sides stick out real puffy and looks terrible. I feel the mattress company should replace it. I suggest nobody to buy this mattress, made by Simmons.

After purchasing the king size pillow top mattress, we experienced severe sagging. Our retailer replaced the mattress within six months. We received a second mattress eight months ago and the same sagging has occurred. The retailer said we would have to go to Simmons which we did. After making an appointment at their convenience, a Simmons rep came to the home and said they would evaluate the situation. A letter arrived which said "The compaction of panels in this style of bedding is to be expected. The compression does not affect the products durability. The product is performing normally (claim # **)." We can no longer sleep in this bed. We have moved to another bedroom and want everyone to know that Simmons is an unacceptable provider of customer service and do not stand behind their products.

Sinking bed in the middle - Me and my husband purchased a Simmons pillow top king-sized bed 1 1/2 year ago. We fell in love with it, but now it is sinking in the middle.

I purchased a Simmons Sofa almost 3 years ago from Roomful Express for almost $800. And we purchased a full warranty protection for $75. The material is tearing now, and there is some structural discomfort from the padding shifting away from the frame. Since obviously Roomful is no longer in business, we called the business that the warranty was through. They said Roomful misrepresented the warranty, and that only stains and slight tears were covered. I then called Simmons, who will not stand behind their product past the first year, even though we were told it would be covered!

On 1/7/12, we purchased a brand new king size Beauty Rest Mattress Set, the Elite Triton for $1,300. It was delivered, and we slept one night on it, and it was awful. We both couldn't sleep, and got up next morning with stiff muscle aches. We called the place of purchase, Ashley Furniture in Ahwataukee, Arizona, and was told that "too bad, didn't you read the small print on the contract? You can't return for any reason, and the bed needs to be broken in. So here I am today, 2/3/12, and we can't even sleep on the mattress, because we are so miserable, so I called Simmons' customer service, and was told nothing can be done, as it is up to the place of purchase. There sure is no customer satisfaction in this company. I am also disappointed in the store. By seeing all these complaints, I realize this company should be out of service for such poor business dealings.

We recently purchased a Simmons world class beauty rest mattress, after waiting for 7 weeks for it to arrive. When I went to bed last night, the stench coming from this mattress was enough to turn my stomach. Luckily, we had another bed to sleep in, and when I went to Simmons Mattress Gallery, I was told that sometimes happens, and that the gas has not been expelled from the foam, and if you leave the blankets off for a couple of days, and possibly up to 2 weeks, the smell will dissipate. I paid $2,200.00 for a mattress that makes me gag, and I can't sleep on it. I was given a refund, but now, I have to find another mattress. This has caused considerable inconvenience. Buyers, beware of purchasing anything from Simmons!

I purchase a Beautyrest mattress on 11/27/2010 at Sleepy’s. They want to give us a credit of $300 hundred dollars. I think that this is not acceptable because the fabric on the mattress should not come up after a year. We had a mattress for 15 years and it did not do that. I know what the warranty says about the impression 1 1/2 inches.

Our mattress set (Queen Beauty Rest) was purchased in Feb. 2009. About 6 -8 months ago, it began to have the dome effect in the middle, as well as making some creaking noises when you sit on the bed. It has recently become saggy and lumpy in the area where I and my husband sleep and is becoming extremely uncomfortable. I looked up our warranty and it is supposed to be for 10 years. I considered going through the warranty process, however after reading many of people’s experiences with this company, I believe it would be a waste of time, energy, and emotional stress.

In February 2011, I had checked several mattress firms in Sarasota and had decided on purchasing two beds at a Sarasota location. A good friend suggested before purchasing that I should check the Macy's Center in Bradenton, FL, where more quality named brand mattresses may be available. On 02-21-2011, I went to the Macy's center, located at on 7381 52nd Place East Bradenton, Fl. I was met by salesman **, who was extremely helpful. I said I wished to find a good quality king size mattress and foundation for my master bedroom. ** then suggested and demonstrated the Simmons Beautyrest as a much more superior product 480 Coils vs the 240 coils that are in other mattress brands. I therefore selected the Simmons Beautyrest and subsequently expanded over $ 1,500 for two mattresses and related items. I later noted that the Beautyrest was manufactured on 02-01-2011, with me purchasing it just weeks later, on 02-21-2011. Note: Beautyrest ClassicDillon PlushModel: M84047-60-7701

I purchased a Beautyrest Visco top mattress from Bed Pros two years ago. The bed is now significantly sagging and the defect is causing significant back pain for both my wife and I. I contacted Bed Pros on 1/6/11 and they requested pictures, which I took and emailed. On 1/7/11 I received a call from a sales guy who told me the rep was appalled at the condition of the mattress and a refund was authorized and a store credit was available to me in the entire amount of the original purchase, $2899. I went to the store and picked out a new bed, a more expensive bed, and I paid the difference and my new bed was on the way to be delivered in two days.

Do not buy a "W" bed from Simmons! Complete junk in just 3 years!

Months later, bed completely broke down. Slumberland Furniture Mason City did nothing. Bed is worse than one I have (Serta) that is 20 years old. Company was plain rude (Simmons) to try to deal with. Rating: 0

This is in fact the "worst" experience I have ever had with a corporation of any kind. They do not wish to resolve an issue. I received a king-sized mattress with broken support. I was sent out an inspector, who also told me it was broken support on the bottom of the mattress and not the top. Simmons' response was "body formation". It is less than a year old and we don't sleep under the mattress! So how did they figure body formation? Also, it is on the end of the bed, not the top! We don't sleep on the end! I rate this a double "0"!

I bought a Queen Simmons Beautyrest Bamako Luxury Firm Mattress Set and it has been a nightmare ever since. The odor is indescribable and I have no choice but to sue because no one is trying to help me with this problem. I bought the set from us-mattress.com and complained to them but all I got was sale notices, until I mentioned suing them then they told me to take it up with Simmons. Simmons told me they could not help because I had the set since Dec 4, 2009, but us-mattress.com said I have a 10-year warranty, now who is lying? Not me, because the odor is still here. I can not afford to buy another set at the time and it is not my fault for the unidentifiable odor-sought of a chemically smell.

I bought a new Simmons Comforpedic Phenom mattress 26 days ago. I was told it was the best and even states, "it won't make you hot against your skin". Wrong again, it makes you sweat. It's not worth having so I called Sleepy's and want to exchange mattress. So they said to pick out a new one, so we did. It was $158 cheaper and a coil mattress so when all was said and done I had to pay an additional $270 for a cheaper mattress and half of a worthless warranty. They call it an exchange fee and had to pay tax a 2nd time on the 2nd mattress.

I bought a Cape Columbia pillow top 3 years ago. I was told the pillow top "latex" material was like a memory foam and would bounce back and not sag. They lied. My husband and I sleep in deep pits in the bed now. We both have developed lower back pain. And we are still paying for the POS. It was because the company we bought it from failed to tell us that if we didn't pay it off in a year, they would take on the interest buildup for that year. So, our mattress ended up costing $3500. We will probably have to buy a new one before we even have this one paid off due to the poor quality.

I have a Mount Elbert Plush with Visco-King Model no. M95043608107. I called the Simmons Company after making the complaint to Direct Buy where the mattress and foundation were purchased and shipped to me last April 19, 2008. After telling the Simmons company representative all the required specifications, he simply told me that the warranty has expired. The Simmons mattress is not worth the $692.96 I shelled out. A letter will be sent to leading newspapers to announce to customers never to purchase Simmons mattresses.

Warning to all future Simmons customers: Simmons BeautyRest World/Visco plush pillow top mattress is faulty. Within 8 months, your mattress will sink in and become discombobulated. Simmons will find any excuse to not give you your warranty, replace your mattress, or give your money back. Do not buy any mattress from this company. Look up negative reviews online. One of them is **.

I bought premium Simmon's mattress and after eight months, it offers no back support and sags. The customer service sent a technician, who measured the sag, but did not measure the lack of support and failure of springs. In my opinion, Simmon's warranty is nothing short of fraud.

I purchased a Simmons Beautyrest Mattress in 11/2010. It's falling apart. The end is sagged 1 inch. I called the company. They said the warranty was void due to a stain, which there is none. In searching, I found the National Bedding Co had a lawsuit against them in 2009, with the same problem and same "stain" excuse. They're at it again! My back is killing me, and I have no sleep. Can I give a negative score? Please help! NYS Division of Consumer Protection sent a letter on my behalf. There was no response. BBC and CPA all said to sue in small claims.

I purchased a Simmons NXG queen-sized mattress and box spring for $3,000 in 07/08. Luckily for us, the salesman also threw in a breathable (but stain-proof) mattress cover that fits over the entire mattress and seals it much in the way a Ziplock bag would.

In September 2008, I bought a Simmons mattress from 1800 mattresses. Approximately three months later, the mattress started to sag significantly on top and also sag along the side (wall) on my husband's side.

In February 11, 2009, My wife and I purchased a Simmons Beauty Rest Classic Hanson bay Pillow Top Mattress and box springs (full size)The store delivered it on 2-19-09. Within 30 days, the center of the mattress was sinking . I put a straight edge across and it was more than 3 inch drop in the center. I called the store they said they would send someone out to check it . After numerous phone calls, I finally stopped by and complained to the owner Mr. **, he told me I needed to place planks across the bed . I informed him that it was a full mattress.

I purchased a Simmons Beautyrest NxG in February 2010 with an original priced at $5000 and on sale for $3000. It was delivered dirty with cracked box spring and within one year, the mattress bulged out a tumor 12" long by 8" wide. The inspector said that this was normal wear and he did not see anything abnormal. This mattress does not even feel as comfortable as it felt in the store. I have my fourth call into the store and another inspector is coming out. The photo clearly show all I have stated. It is bigger than a football sticking out.

I purchased a Simmons beauty rest (monarch) mattress from Rockaway Bedding 4 years ago. They are currently out of business. There is a dip in the mattress, making it very difficult to sleep on. I called the company and they sent mattress marshals to my house to take pictures of the bed to see if I am eligible for a new one. They later told me that my claim was denied because I purchased a floor model and there are no warranties on floor models. I had sent them the original receipt thinking that would be a help to them. When I received the mattress it was all wrapped in plastic. I just do not understand why Simmons does not stand by their product regardless if you have a warranty or not. I spent a thousand dollars on this mattress and my husband and I cannot even sleep comfortably on it.

I bought a Beautyrest "Automatic Blanket" on November 13, 2010. This is an electric blanket. The blanket seems to function okay, but the preheat function doesn't work. According to the instruction booklet, the preheat setting is designed to quickly warm up the blanket, then automatically return to the most recent setting, all within ten minutes.

We purchased a Queen size "Black Orchid" Mattress in April of 2007 and registered the purchase on-line. These mattresses are quite expensive and completely guaranteed for 10 years. After 38 months of easy use, (my wife and I combined weigh 300 pounds) the sides of the mattress collapsed and we attempted to get Simmons to reimburse us for this faulty product.

I stumbled across this website when was googling what mattress I can purchase that won't sag in the middle! I too have a Simmons (Slumberpedic) mattress that began to sag about a year after I purchased it. I had to pay a $30 fee for a technician from the place I purchased it to come and look at it and was told twice that the indent was normal. It wasn't deep enough for the warranty to take affect and give me a new one.

We purchased a Simmons Beautyrest Exceptionale Ashton, Visco Plush mattress from Macy's Home Store in Edina, MN. After less than a year, the mattress began to sag on both sides of the bed, creating very uncomfortable sleeping conditions. We contacted customer service and they sent a technician to measure the depth of the depressions. Immediately upon seeing the mattress, the technician said, "You'll be getting a new mattress."

We bought a Simmons Duel Marlowe mattress only 3 months ago for about $2,000. We discovered severe signs of wear where we sleep. After contacting Mattress Warehouse Dudley Farm, WV, where we purchased it, they sent an inspector to look at it. Our claim was denied because of a stain where we laid, even though the complaint was about the mattress breaking down.

We have a Simmons Beautyrest Black mattress. It cost around $2500 so it was supposed to be top of the line. Three strand triple twist no sag construction-- not. Both sides of the mattress have turned into a deep gully. I have repeatedly contacted Simmons by email and they ignored them. I weigh 135, my husband 220. We have rotated as instructed, no relief, no benefit. The product is defective, flawed design.

My husband and I purchased a Simmons mattress with a 10-year warranty. After about 5 years, the mattress began sagging and we asked to invoke our warranty. After several months, Simmons sent an independent contractor from Mattress Marshals to inspect the mattress. We did some online research on this company, whose sole purpose is to save the mattress company the cost of a claim. Online complaints included that unless the mattress indentation was more than 1 1/2 inches in depth, it was within normal warranty standards. Online reports also stated that warranties had also been denied due to "stains" on the mattress.

I bought the brand new mattress, it was sold with high recommendations from the salesperson. I paid over $600.00 and 3 months later, woke up with lumps and bumps on the bed. I am an elderly lady and very thin, how is this possible? This is ridiculous. I have yet to hear any good news.The Simmons Company wanted pictures of the mattress and box spring, how is an elderly lady suppose to do this, moving a mattress? I woke up with neck aches and back aches, it was very hard to sleep on and so uncomfortable.Very unsatisfied.

I bought the Simmons "Fontallina" mattress in February 2010. I never had any problems with Simmons. The springs were tied separately, so definitely no sag, etc. While changing the bed one day, I noticed sagging where my shoulders and hip usually lay. Now, this mattress, supposedly on sale for half price, was over $1000! I wish I had checked out this site before I bought it, but it was a spur of the moment buy, even though the mattress set I had was not that bad & I have had it for almost 10 years, for half the cost of the new one. Simmons sent a woman out to measure, etc. and she was really thorough and I thought maybe they would not do anything about it. About 2-3 weeks later I received a letter from Simmons saying they would replace it & to take the letter to the store, which I did. It is to be delivered in a couple days & now I am wondering if it will do the same thing!

The mattress and "foundation" was purchased on 4/7/08 at a cost of $2673.93. The invoice states "P25050L SIMM 5/0 LP NXG 250 FIRM MATT/LP BOX." Nothing but pain and suffering ever since. My husband had just recovered from heart surgery and we wanted a bed that was soft yet firm. Since then, he has had shoulder surgery and my back has started to give me many problems, including a herniated disc and a bulging disc. This makes it impossible to sleep in this expensive bed. I stay about two hours, then head for the recliner. My husband stays about half the night and then heads for the old bed. At present, I am taking treatment for my back. My back never caused me a minute's trouble until we purchased this good-for-nothing bed. We are wearing out our recliners!

We bought the Simmons Kinard Queen Size mattress in July 2007. We have a 10yr warranty on this mattress. It is already caving on the right to the middle of the mattress. I called Gardner White in Taylor, MI and they said they would send out a service person to inspect the mattress. They came and were here no more than 3 to 5 min. He looked, seen we had a stain on the mattress and said that we have to have someone else out to take out the stain and then if they got the stain out, and then we could have another person come out to do a measurement of the middle of the bed. I do not care about this stain, I am disappointed in this mattress and that's why I bought the warranty. This stain did not make the bed breakdown. I have been on the phone several times with Gardner White and I am sick of hearing their excuses about this stain. They are not discussing the construction of the mattress but are talking only about the stain.

I bought the top-of-the-line Simmons Beauty Rest mattress. Less than a year, it started breaking down on the edge and a deep hole forms where I sleep. I called the Gallery, and they sent someone to take pictures. They agreed the mattress was defective. A year later, after numerous store visits, phone calls, etc., nothing has been done. The manager refused to talk to me, and I now find out the store is closing and I will just be out my $1000 plus dollars on this terrible mattress. I can't afford another expensive mattress at this time, and it is impossible to get a good night's sleep. I wake up sore and not rested.

I purchased a Simmons Cal King Callisburg mattress on 2/22/2006 from Beds 4 Less. In August 2006, Beds 4 Less replaced the mattress as it developed deep indentations exceeding 2-1/2". The same thing happened with the replacement except it took longer. Beds 4 Less has gone out of business. I contacted Simmons directly and they sent out an authorized service technician. He took pictures of the bed and stated it has deep depressions. I received a letter from Simmons on 12/12/2008 refusing to honor the warranty.

We purchased a Simmo0ns Norcross King Mattress and foundation. Just over a year later, we found deep indentations where we were sleeping. Flipping the mattress did no good. We filed a claim with Ashley Furniture. That process took over 3 months! When we were finally told we had to pick a replacement from the floor models, we chose a less expensive model from what we paid for the first time. $400.00. So, we lost the 400.00, then had to pay shipping charges of 119.00 to get the new mattress, plus pay a delivery fee of almost 90.00. If this mattress holds up as long as the Simmons warranty of 10 years, it will be the last Simmons in this house. As well as we will never buy from Ashley Furniture again, either. Increased lower back pain so much that I could not stay in the bed longer than 4 hours. Increased lower back pain so much that I could not stay in the bed longer than 4 hours.

I purchased a Simmons Freemont Park Pillow Top Plush Mattress on 9/7/2005 at Rye's Furniture in Dickson, Tn 37055. There is a hole in the center of the mattress making it impossible to sleep comfortably. The mattress has a five year warranty. I went to the store, I purchased from but they no longer carry Simmons. Therefore, I have given your website for assistance. I need someone to contact me as soon as possible in regard to this product and the warranty.

We purchased a king size mattress set with a pillow top a year and a half ago and have had nothing but problems since then. We were told by the salesperson that this was top of the line mattress set. We spent over $1,500 for the set. Six months after we bought the set, the mattress had deep indentations where my husband and I sleep. We rotated the mattress and that didn't help. We were told that this "top of the line" mattress wouldn't have the indentation problem, that's why we bought the expensive set. What a rip off. We have both had back pain and I have started to have numbness in my arms and legs to the point where I dread sleeping in the bed. The mattress set was not cheap and we cannot afford to buy a new set and are out $1,500. Simmons won't honor the warranty stating normal body indentations.

I spoke with a customer support representative of Simmons regarding a mattress we purchased from Mattress Warehouse in Hagerstown, MD in April 2009. The edge of the mattress is breaking down. I was supposed to hear from a technician and have not heard from anyone. I would appreciate a call.

We previously had an ancient Simmons Beautyrest mattress and decided, as the advertisers tell us, we should buy new, upgrade, all the dust mites, old skin cells, etc., etc., etc. We purchased our new Simmons Black Helena model mattress in July of 08, and beyond the first few months, we have not had a pleasant night's sleep since. The pillow top material degrades permanently and then causes the bed to remain in a constant hammock-like state when we are sleeping in it. The triple stranding of the coils appear not to have a real effect on the firmness nor support.

I purchased a Simmons Beautyrest mattress a year ago. After one month, the sides of the mattress collapsed leaving large indentations where we slept. I called 1-800-Mattress and they replaced it with a new mattress. Now just shortly after the one year warranty expired, the new mattress is once again starting to collapse. Simmons sent out a technician, who photographed the mattress. He never touched the mattress or even sat on it to feel the lumps and bumps that are keeping us awake every night. The company said the mattress is "conforming to our bodies and the mattress depressions are within their guidelines" and there is nothing that they can do for us. I had a Sealy mattress for 20 years before I needed to replace it. I am willing to pay the difference for an upgraded mattress, if they make one, or I want a refund so I can make a purchase that will hold up to normal use.

Simmons Beautyrest - the killer mattress!

My husband and I bought a mattress from 1-800-mattress in Aug. 2004. That mattress was a Sealy Pillowtop and had deep impressions. In Dec. '07, we traded in the Sealy for a Simmons Beautyrest World Class Cypress Plush (commonly known as the Monrovia). This bed was heaven, for the first six months that is! We have deep body impressions and the side is bowing outward. My husband has had a lot of back pain and I thought it was just him. Then in April '09, I started to incur bad pain from this bed. I called 1-800-mattress and had to take the measurements and all the pictures of the mattress, only to find out later that they filed for bankruptcy and I believe Sleepy's was in the process of buying them. So I was referred to Simmons directly. I have to say that they were very helpful and started a claim. In three days, an inspector called and set an appointment up for the following week.

We bought a Simmons Beauty Rest mattress in October 2007 from Fortunoff of New York. The purchase price was $2000.00. The mattress is less than two years old and is sagging. We followed the instructions by Simmons Customer Service to supply all the pictures required to evaluate the claim. We received a letter dated July 9, 2009 from Simmons stating that there was no structural failure in the mattress and that this was a normal body impression. When we tried out the mattress at Fortunoff, there was no give in the mattress.

I bought a mattress back in 2003. The mattress sunk in the middle to the point where recently I could not sleep on it. If you sleep on the side, you roll in the middle. I contacted Simmons who had an "inspector" come out. The inspector said the depression was 1 and 5/8 of an inch which is a defect. He said Simmons would get back to me with their final determination. They mailed me a letter stating that this is normal body imprints and that they would not replace the mattress. This mattress is useless and you cannot sleep on it. I have to buy a new bed now which is $1,800. I thought my bed would last at least 10 years when I spent $1,950 on the first Simmons mattress. Plus, I have been going to the chiropractor to get my neck and spine adjusted due to the pain.

We purchased Simmons Beauty Rest mattress from Value City Furniture-Niles back in November 2008. Since beginning, we were having backaches. I did some research on internet and most people say that your body needs to adjust with the new mattress; hence, give it some time. We gave time and until now the backache is still there. I called VCF-Niles and they had sent a technician to my place to check the mattress.

We bought a Simmons Beautyrest from Ashley's in Jackson,Tennessee. The mattress had a defect when we got it home, so we had to return it to the store to replace it. When the new one arrived, we got it home and slept on it for a couple of days realizing that every night we slept on it, the mattress was sinking further down like we were in holes on each side of the bed and had trouble turning over. We contacted Ashley about the problem and they told us to bring it back and pick out another one.

After 2 months of Chiropractic visits for back problems, I decided to purchase a new mattress and spend $1,100.00 which I thought was a significant amount of money to get a good mattress. In August 2005, I purchased a new king size Back Care mattress by Simmons, which the salesman told me was the Cadillac of mattress. It seemed like a good mattress, but that was only for the first year. Unfortunately, I had misplaced my receipt so couldn't do anything about it. I tried to use the bed, but by 2008, I could no longer sleep in it. I have been using my daughter's bed and sleeping just fine. To my surprise, I found the receipt and contacted Simmons who referred me to the place of purchase. On Saturday, February 14, the bedding manager came to check the mattress. His immediate reaction was "Oh, I see what you mean." However, he informed me that since there was a 2 inch stain (my daughter had a bloody nose) near the top of the mattress, the warranty was VOID.

Our mattress was under warranty for 10 years. At 5 1/2 years, we had Simmons evaluate it for a replacement. Simmons approved it and then in September 2008, they authorized it with a replacement of either an equivalent to what we had or an upgraded product. Unfortunately, when the product arrived and after sleeping on it, it is not anything close to what we had. The mattress is hard like a rock. We tried putting an egg crate and memory foam on it, it still is hard as a rock. I have back problems and the mattress we had prior was excellent for my back. This one is NOT comparable to what we had, although Simmons said it is, but it is their word against mine.

My parents bought one of these top of the line $1600.00 beds with mom's retirement money thinking it would be the last bed she would have to buy... HA! One year later, the inch and a half dent etc... same story as others. Finally got it replaced with one of the other two to choose from; SIX months later... guess what! You got it, same indentation, same roll out of bed mattress, that is too dangerous for my ageing parents. I called Simmons and she kept threatening to hang up on me if I didn't lower my voice, yet she kept cutting me off. I WILL NEVER BUY ANOTHER SIMMONS AND I WILL TELL ANYONE AND EVERYONE WHO WILL LISTEN AS TO WHAT THEY DID TO MY PARENTS. And let's not forget that Mancini's is selling this **!!

I purchased a mattress and box spring through HSN shopping network that was a Simmons Beautyrest. I owned it for 1year and 3 months. It started to sag in the middle, I called the customer service, they sent out a independent inspector. He advised me that something is going on with this mattress. He sent the report into Simmons, They sent me a letter back denying the claim and the reasons were that it was only sagging a inch and that there was a stain on it. The warranty is for 10 years, my question is if it sagged a inch in a year what will happen in 5 years. I am very unhappy with their product and the way they handle their complaints. Hope you can help me. Two people can not sleep in this bed anymore.

We purchased a mattress set from Art Van. They did not have the mattress in the showroom in a King that we liked. We wondered into the Clearance Center and found the one we wanted. It could be delivered in 2 days. We purchased the mattress and Bed. We were asked to purchase the additional 1 year service plan on the set (mattress and frame). We declined because Simmons mattresses come with a 10 year warranty and did not feel that spending additional money to cover a frame was warranted. We were told that we would not have Art Van's satisfaction guarantee, but again Simmons has a warranty.

puchased a mattress set for over $1800.00 and are not standing behind there product warranty only 4 1/2 years old and broken down

Poor warraty information on our purchase hustled by salesman are not standing behind their products

I bought a Simmons BeautyRest World class in June 2004. At that time I would say it was the most comfortable mattress that I have ever had. About 8 months ago my wife and I started experiencing some back pain. The mattress had been starting to sag but we did not pay a lot of attention until that point. In early 2008 I filed a warranty claim with Simmons. Since I had moved from North Carolina to Oklahoma I had to file the claim directly with Simmons. Simmons sent out an independent inspector to inspect the mattress. The first comment when he walked into the bedroom was, Wow you guys are sleeping in a ditch. The sag is quite apperent. The inspector brought out his camera and a plastic guage with inches on it. He stated that it was over the 1.5 inch requirement to be replaced. He stated that he would turn it in as a factory defective mattress as well. There was a small tear on the bottom cover of the mattress. This mattress is a no flip mattress. He took a picture of this small tear and said that it was his job to report the entire picture of the mattress, understandable. This small tear was caused by a wire or staple sticking out of the mattress the first time I turned the mattress. I hammered the staple/wire back into the bed and thought no further.

We bought a Simmons Beauty Rest mattress about 4.5 years ago. We liked it very much at first, our favorite feature being that we could both move around or get up without disturbing each other. We are both restless sleepers so this is an important feature for us.

I bought a queen Simmons Back Care Esteem Pillow Top mattress. I spent over 1K on this about 5 years ago. The store that we bought it from went out of business before the year was up. I called Simmons because less than a year had gone by and we had fox holes. They sent out a person to come measure the depressions. they were slightly less than 1.5 inches each. They said they were okay and so no offer was made to help or any ideas as to how to fix the problem.

Lost over $400 and now have to buy another mattress.

We now have a worthless crib! How many babies have been injured due to someone deciding that plastic hooks would hold babies?!

Back pains.

I purchased a Simmons mattress in 2001. After 2 years the middle of the bed started getting a hump. I went back to where I purchased it and they made me give them a check for $100.00 (Mattress disscounters)in case the mattress had a stain. Well a man came and checked the mattress and a week later I received a letter telling me the hump was less than an inch and they would not be replacing it. Well a few years has pasted and the hump has gotten bigger and where you lay feels like you are laying in a hole. If you try to move over you are rolling up a hill and you slide back down. My husband has put a piece of plyboard under the mattress this helps a little.

Six years ago we bought a Simmons King mattress-nobility firm. After 3 years we weren't sleeping well since the mattress 'caved in on the edges' where most of our body weight was displaced. Robinson's-May had closed and we thought we had no recourse even though our mattress was under a 10-year warranty.

I bought a crib from Simmons Juvenile Furniture about 2 years ago now. Last night, my son woke me up as little ones do, just b/c he was fussy. I lowered the side of the crib, as I cannot reach over the top of it, took my son out and rocked him back to sleep. I then walked over to the crib with him to place him back down, when the whole lowered side of the crib broke and fell off. I was barely putting any pressure on the side at all, as I was holding my son.

We purchased a Simmons Beauty Rest, Pillow Top,Back Care Ultimate mattress approximately 2-3 years ago and have taken excellent care of it (flipped mattress over and also top to bottom every 2 weeks per instructions). No matter what we do, the mattress sags in the middle. We went to the store that sold the mattress set to us (John Eye Big Sandy Superstore); they gave us a complaint form to fill out and mail in.

I purchased a Simmons matress and matching box springs from Heilig Meyers of Keyser, WV ( who is now out of business) in Sept 1996. At the time of delivery the delivery persons said that my bed which consisted of a wooden headboard and footboard with side metal rails and 3 wooden slats was not enough support. At that time I went back to the store and asked what bedframe I needed to be covered under the warranty. I was sold a metal H type frame and told to use the 3 slats along with it. Appx May of 2002 the mattress started to lean sidways in the middle. By this I mean it literally leaned out on one side and leaned in on the other side about 3-4 inches from the bottom.

I am now having to spend additional funds to replace a mattress that was purchased less than one year ago. I find this completly unexceptable.