Simmons Mattresses Reviews

We purchased a Simmons mattress 6 years ago expecting a quality product. We are bitterly disappointed. A 2” ridge has formed on the mattress (before we had it 6 years) but this isn’t covered by the warranty as it’s not considered defective. The mattress is now uncomfortable and we are left looking to purchase a new mattress. We will be avoiding Simmons products and advising friends and family to do the same.

I purchased a Beautyrest mattress from Mattress Firm, and after just one month, it began sinking. Mattress Firm replaced the mattress, but the same issue occurred again. This time, however, they refused to offer a replacement. As a result, I'm now out thousands of dollars and had to purchase a new mattress from a different retailer and brand. Unfortunately, neither Mattress Firm nor Beautyrest (Simmons Bedding Company) stood behind their products. I would not recommend purchasing a Beautyrest mattress, nor would I suggest buying from Mattress Firm.

They don’t hold up. 6 years time to replace. Very uncomfortable. It is not holding up on the sides when you sit on it. It feels very lumpy and definitely is not a firm. This is a Danica firm Beauty Rest.

My husband and I bought the Beautyrest Black Excellence mattress from the brick in Peterborough, ON. Purchase date was December 2023.... It's now November 2024 and we have been declined our warranty claim. We placed in a warranty claim because my husband and I cannot sleep in the bed together anymore. The mattress is sagging directly in the middle which makes it impossible to sleep as we keep rolling into the middle. Since we are sleeping on an uneven surface we've been experiencing a lot of neck and back pain. We had someone came and take measurements to start the claim process. In an email they openly admitted our mattress is sagging but not even to make a claim. After 11 months, my husband and I are now taking turns sleeping on the couch.

Don’t waste your time or money buying a Simmons Beautyrest bed. We had their hotel series blow out the side casing after 4 years. Contacted them as they apparently pride themselves on a 10 year warranty. Each attempt has led to them using every excuse in the book not to cover or honour the warranty. Very disappointed.

I actually had a very nice warranty replacement experience! My husband and I purchased our Beautyrest mattress in 2019 from Conn’s. One year in it started to sag. I contacted Conn’s. They set up for a third party company to come out to take measurements, the guy that came out said it wasn’t at 1.5 inches yet and to give it a few more months. Our 3rd year in I started having shoulder and back pain and decided to try it again. Conn’s just so happen to have started their closing all stores and bankruptcy the same week. I got the runaround for days. Finally a lady from the store said to try going thru Simmons. I called spoke with a very nice lady who emailed me a link to start the process and said I would hear something back in 3-5 days. I filled out the online forms, took all the requested pictures and hit submit.

I have since received a full refund including taxes, for the defective Simmons mattress. Simmons does stand behind their products. Make sure to keep all your receipts, including mattress covers and box springs or foundations. Joel **

Purchased a $1700.00 Beauty Rest mattress 1 year 5 months ago of theirs from one of their stores and the entire mattress is sagging on both sides as if we was 300pds each and never leave the bed! We are 150pd and 185 pds. Went through store to get warranty and was denied because of a quarter size stain. I then called Simmons and she stated the stain could of caused all of that and it's not sanitary. So because of a quarter size stain..that excuses the fact that this mattress is faulty and should never been passed through inspection because their materials are a health hazard. They don't stand by their products and have the most outrageous excuses as to why you..the buyer is at fault but not them!

Bought a $1300 Beautyrest (Simmons) mattress that began to sag in 3 months. At 6 months old it sags so much I can no longer sleep in it. I’m 5’10” and 140 lbs. No warranty. Stay away. Very poor quality and obviously not supported by the company

We just took the zippered cover off of the Simmons foam mattress we bought 2 1/2 years ago. The foam shows wear from having been out in the sun, and has silhouettes of bottles and cups, like it was in a party in the sun! This was hidden from us, since why would we remove the cover of a new mattress? We are totally disgusted that a new mattress was used, then wrapped in a new fabric cover and sold as new. We bought it at Costco. Foam turns colors and decays in the sun, so this is bad on many levels.