Simmons Mattresses

I bought the Beautyrest PressureSmart just after Christmas 2021 for $200 less than the original price of $1,299.99. This mattress does not have a pillow top, the sales lady said that this mattress was much better than the $700 Beauty Rest with the pillow top. First night it was way too stiff for me to sleep on. After much bouncing and rolling around on it, (which is what they told me to do to 'break' it in. Now 6 months later it sags pretty badly. When you sit on the edge it really sags down, not like the pillow top that hardly moves. Both mattresses are medium firm.

My Husband and I bought a Simmons Danica Shores from a local furniture shop on November 14, 2017. This mattress worked fine for the first 18 or so months. It then started to sag on each side. The furniture store picked it up when we bought another mattress to replace this one so they could check out the issues we had. A call this afternoon from the local furniture company is the reason we will NEVER, EVER buy a Simmons product again. The mattress must be 1.5 inches lower when a board is placed across the mattress from side to side and if not, it is NOT under warranty cause they say there is nothing wrong with it. If the mattress is sent off for warranty and nothing is found wrong with it, we would have to pay the shipping to Simmons to have the mattress checked. Simmons has poor products and horrible warranties. BUYER BEWARE! Wish we had read these reports from consumers BEFORE we ever bought the mattress.

We purchased a Queen size Beautyrest Pressuresmart mattress in Chandler AZ upon trying one of their perfect models on the floor. This model seemed firm and comfortable for both of us, accommodating our side and back sleeping habits. Salesman was nice and friendly and we had the mattress delivered after a few days. Upon receiving it and paying attention to the way this mattress was made we discovered a considerable lump in the middle of it. We requested an exchange, which arrived yet a few days later. This time, the delivery company rang the bell twenty minutes earlier than announced in an e-mail and on a direct call from them. The two 'handlers' were very rough with the new mattress, leaning it outside our door at an angle that could have damaged it. We refused to take it and yet another mattress arrived a few days later.

The mattress was great for 3 months, then developed ridges and sinkhole in middle. Back pain keeps me awake most of night. Inspector took pics, looks fine till lie on it, so store says it’s fine!! A hole with a tarp over it looks fine too till you step on it. So unfair! Had previous Simmons for 18 years. Either Boscov's carries defective merchandise or Simmons has become a terrible company.

I have a Beautyrest Mattress with a 10 year warranty. I even got talked into buying the mattress protector to make sure my warranty stayed in effect. At 3 years, a spring or something broke inside my mattress. Should be no big deal right? Ha. They declined my claim because my bed frame, "which is also a Simmons," only has four boards instead of five. My box springs and mattress look brand new, no stains or nothing. Their warranty is a total scam, plus the purchase of the mattress cover.

Material is showing signs of wear at two months old. Bottom cushions won't stay put with the unused center cushion being the first and fastest cushion to move out and some times falls completely off the sofa. The Simmons company does not respond to emails. They have no warranty information on their website, although it can be found with a specific search, and is claimed to be one year. I do not recommend this company's products.

Poor customer service and communication. I was trying to receive a new mattress under my 10 yr warranty. They wouldn’t honor it, said it was normal wear and tear. Even though it slopes so badly on both sides, I practically slide out of bed. I should have paid more for a better mattress. Warranty means very little. I’m so disappointed with this company.

I recently put in a claim on a (6) year old Simmons Beautyrest Legend mattress that was badly sagging. There is no way to speak to anyone via the phone. You have to chat online with warranty dept. but the chatting online is always down. This was a top of the line mattress at the time and expensive... Boy what a joke that was. The mattress started sagging into its fourth year to a point that ruined my sleep and gave me back problems. They state that their warranty standard is at least a 1.5" of sagging which is ridiculous. If you waited for an 1.5"+ of sagging you would need back surgery after that. I would never ever recommend a Simmons Beautyrest mattress or Mattress Firm store to anyone.

We have this mattress a chance, but it’s just awful. It’s the Fairview Plush mattress and a Cal King size. After a night it makes a divot that is super uncomfortable. We rotate it, still bad. After a year, we are just going to buy something else and throw this $2000 mattress away.

I purchased a Simmons dr hard queen mattress 3 years ago and it's already defective. It shows collapsing and springs showing around shoulder height on bed. When we contacted simmons they told us the warranty was void because it was soiled and that affected the mattress. I can't see how human sweat can cause a mattress to come apart like this. People sometimes sweat at night. We had mattress covers on our bed. I don't ever recall a mattress coming apart like that and for the reasons they claim. I phoned their warranty line but didn't receive any real assistance. They just kept saying it was soiled and that voided warranty. I will never purchase a simmons mattress again.