Simmons Mattresses

I bought a Simmons / Beautyrest "Black Desiree Firm" mattress with a suggested retail of over $2k. So I thought I was buying quality that would last, It didn't! I am not a large person. I am height / weight proportionate weighing 165 lbs. So I was very surprised to realize my mattress was sagging in less than 2 years use. And has gotten progressively worse in the past 3 months of runarounds from Simmons' / Beautyrest Warranty department. When I bought this mattress, the online description boasted a 20 yr. non prorated warranty.

We purchased a Simmons Beautyrest in August 2021, and before Halloween the top surface had shifted from one side to the other by about 6 inches. It took 4 phone calls and 3 weeks to get the warranty claims department to even get us the form to fill out to request a replacement. They asked many followup questions over the course of the following 2 weeks. The claim was then denied due to an 'unsupported' foundation, which in our case was a steel frame with wooden slats supporting. The frame is completely square and quite level. From our perspective, Simmons knows their mattresses are garbage, and won't honor a warranty on a visually obvious defect. You will be throwing your money away and buying another mattress eventually, so save the aggravation and avoid Simmons completely.

We bought a Beautyrest mattress Disney Moderate Plush early 2021 and it is awful... Have impressions within 3 months (and we are not large people, if that matters). Spent $1,000 on mattress and new foundation combined. Inquired about warranty and no response. This has been the most disappointing purchase I ever made. Reviews for mattresses are carefully managed so it's hard to leave a real review. Just sharing this with all my friends and family and anyone I know... Avoid beautyrest!

We have a harmony lux king mattress and are very unhappy with it! The warranty does not cover the breakdown of the memory foam. It covers the mattress only if there is a 1 1/2 inch difference. The problem is that the memory foam expands back to size and yet it sinks when you lay down. This is a terrible mattress and we can’t get help with the warranty. I have to sleep in a divot every night and it’s very uncomfortable. The problem is we went beyond the 100 days before we noticed it. What a shame for such an expensive mattress.

I am a pensioner, bought the Simmons Winchester Medium mattress 152 extra length. I was told it could support my back operation and weight. But it makes indentation where I lay. Turning it frequently as told does not help. As when I turn it the previous indentation is there. I have spent R20,000.00 and I am still in pain.

My husband and I bought a Beautyrest Mattress and adjustable bed frame. We have had it a little over a year and the sides have collapsed. Filed a warranty claim and gave all information pictures etc and now they are deflecting back to the company that sold it. They said they would contact me. Called the place where we bought it and they said Simmons hadn't contacted them at all. Just getting the run around from Simmons. Warranty is a scam!!! DON'T BUY!!!

The mattress maybe great until it breaks. Don't buy. Beautyrest warranty is not hassle free. It is prorated and you have to do all the work. They do not simply replace the mattress or pay you what you paid.

My wife & I have been sleeping uncomfortably for last 20 yrs. We just purchased our 1st Simmons, Sherbourne Medium & our back pain has completely disappeared from day 1 - amazing! We previously tried memory foam and other coil only mattresses but they did not help.

I bought the Beautyrest PressureSmart just after Christmas 2021 for $200 less than the original price of $1,299.99. This mattress does not have a pillow top, the sales lady said that this mattress was much better than the $700 Beauty Rest with the pillow top. First night it was way too stiff for me to sleep on. After much bouncing and rolling around on it, (which is what they told me to do to 'break' it in. Now 6 months later it sags pretty badly. When you sit on the edge it really sags down, not like the pillow top that hardly moves. Both mattresses are medium firm.

My Husband and I bought a Simmons Danica Shores from a local furniture shop on November 14, 2017. This mattress worked fine for the first 18 or so months. It then started to sag on each side. The furniture store picked it up when we bought another mattress to replace this one so they could check out the issues we had. A call this afternoon from the local furniture company is the reason we will NEVER, EVER buy a Simmons product again. The mattress must be 1.5 inches lower when a board is placed across the mattress from side to side and if not, it is NOT under warranty cause they say there is nothing wrong with it. If the mattress is sent off for warranty and nothing is found wrong with it, we would have to pay the shipping to Simmons to have the mattress checked. Simmons has poor products and horrible warranties. BUYER BEWARE! Wish we had read these reports from consumers BEFORE we ever bought the mattress.