Simmons Mattresses

Beautyrest mattress is one of the most comfortable and reasonably price. Had back problems and this helps me sleep comfortable. Have owned one for three years and still supports like new. Would recommend for all sleep problems with different price ranges. You can’t afford not to have a Beautyrest.

I absolutely love the Simmons Beauty Rest Recharge Lydia Manor extra firm. Bought it on US Mattress and it was a white glove delivery. It was a great experience and the bed is still phenomenal even after 4 years.

The Heavenly Bed by Simmons is the most comfortable bed I have ever slept on. I felt well rested and my back didn’t hurt when I got up the next morning. I would highly recommend this mattress. If you want to try it out you can stay at a Westin Hotel. That is the kind of mattresses they have in their rooms.

The mattress when new was excellent. Like the design and the comfort that was there. Mine is firm. Don't like a mattress that sags. Cleaning is a breeze but with all King mattress's you need some help to flip or turn. Little awkward doing it by yourself. Happy with overall mattress.

Poor customer service and communication. I was trying to receive a new mattress under my 10 yr warranty. They wouldn’t honor it, said it was normal wear and tear. Even though it slopes so badly on both sides, I practically slide out of bed. I should have paid more for a better mattress. Warranty means very little. I’m so disappointed with this company.

I recently put in a claim on a (6) year old Simmons Beautyrest Legend mattress that was badly sagging. There is no way to speak to anyone via the phone. You have to chat online with warranty dept. but the chatting online is always down. This was a top of the line mattress at the time and expensive... Boy what a joke that was. The mattress started sagging into its fourth year to a point that ruined my sleep and gave me back problems. They state that their warranty standard is at least a 1.5" of sagging which is ridiculous. If you waited for an 1.5"+ of sagging you would need back surgery after that. I would never ever recommend a Simmons Beautyrest mattress or Mattress Firm store to anyone.

We have this mattress a chance, but it’s just awful. It’s the Fairview Plush mattress and a Cal King size. After a night it makes a divot that is super uncomfortable. We rotate it, still bad. After a year, we are just going to buy something else and throw this $2000 mattress away.

I purchased a Simmons dr hard queen mattress 3 years ago and it's already defective. It shows collapsing and springs showing around shoulder height on bed. When we contacted simmons they told us the warranty was void because it was soiled and that affected the mattress. I can't see how human sweat can cause a mattress to come apart like this. People sometimes sweat at night. We had mattress covers on our bed. I don't ever recall a mattress coming apart like that and for the reasons they claim. I phoned their warranty line but didn't receive any real assistance. They just kept saying it was soiled and that voided warranty. I will never purchase a simmons mattress again.

I purchased a luxury firm mattress from a local retailer in 2017. Fast forward to 2020. It starts to sink on each side and have indentions on the top and bottom. When I file the warranty claim, they reject due to lack of support even though I'm using the box spring they sold me as a set. I continue to complain. They tell me they will help me with a purchase upgrade. Which requires me to purchase a very expensive newer mattress and they give me a slight discount. I refuse, finally after approx. 3-4 months they decide to replace my mattress. When my replacement finally comes it is a lower end. Nothing like what I had originally purchased. So I request my money back or a better mattress and of course they have refused and I'm out the 85 for delivery fees plus the original $800 that I spent on the original mattress. If you look on BBB there are hundreds of the same complaint.

I have owned this mattress for 45 days and it sinks on the right side and left side already. It is uncomfortable because you are not even and we wake up sore in the morning. Simmons takes you down a long process of warranty discussions (just bought it) and then refuses to address the issue if the tag on the mattress is gone. They did not say that when it was bought and when it was removed at installation time. They were given a sales receipt and PO order from them that showed the product from order, shipment and installation. They said they could not help. A company that creates processes and trains employees to find ways to not address product problems or customer complaints.