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We bought the Simmons Beautyrest Imperial Collection Sublime Mattress in Reddeer AB Canada. This mattress we bought in Nov 2017 and it was firm and now it is not. We have it not even 1.5 years old. We are not happy with it at all.
I purchased my mattress in September of 2017. By January 2018 the right side of my mattress pillow top started to shift. I didn’t think anything of it as it wasn’t that bad at the time. Fast forward a little over a year, and the entire right side of my mattress has shifted and is literally hanging over the bed. I went on the the mattress firm website to file a claim, and within two days it was dismissed. Simmons, mattress firm deemed my mattress as “unsanitary” for have 1 dirt scuff on the ledge of the mattress caused by my movers. They’re refusing to replace it. I currently have a BBA claim and have contacted an attorney to file. BUYER BEWARE!
We bought a Simmons Comforpedic memory foam queen mattress for over $2500. The warranty on the label on their mattress indicated that it's for 25 years. However I started having bad back pains after 6 years of mattress use. Upon checking the mattress we found it has a sag of more than 0.75 inches which is one of the requirements for filing a warranty claim. We are using the solid platform box spring as per the warranty requirement. There are no deformations or sag on the box spring. One of the warranty requirements is that the wooden frame should have 5 slats with 3 slats having center support, along with top, bottom and side supports. Our frame matches all that except it has 4 slats with all 4 having a center support.
For this particular reason they will not be honoring the warranty, and say the warranty is void. The frame is a very solid frame and has top, bottom and side supports along with 4 slats and each having a center support. I don't think the sag in the mattress has anything to do with frame not being adequate and there is absolutely no sag in the platform box spring which is very solid. However customers should be very careful in reading the warranty requirements before buying/using such products. Such subpar companies would do anything to save themselves from having to pay any warranty claims.
I bought this mattress thru US Mattress and within 60 days it began to sag on the side. I called Simmons who decided that I needed to complete a 5 page warranty and lift the mattress. I told her I had 2 stomach surgeries and could not do it. She still insists on doing the paperwork. The mattress is sagging and my back is killing me but they don't care. They have no inspectors in my area. This mattress was made on 10/01/18. Sad.
We purchased the mattress in early Oct 2018. Arrived Oct 30 2018. Within 10 days we felt like we were sleeping in holes. We contacted the seller and they stated give it 30 days. On Nov 30th we called again and stated we needed a new mattress. They stated, "Your 10 yr warranty is with Simmons Beautyrest. Please contact them" and gave us a number. We called and were given paperwork and a lot of hoops to jump through. The mattress had been on a solid foundation until 12-29-2018 when we moved it to a new bed. Simmons said they are voiding our ten year warranty because the bed only has 3 slats instead of 5. Bed broke down before it was put on brand new Ashley bed. Please be aware of your purchase and the company you are dealing with.
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Mid-November I bought a Beautyrest mattress from Mattress Firm. Very helpful salesman. I've had this product for 6 weeks now, my horrible neck and headaches have been reduced by 80%. I've never in my life slept so comfortably. Thank you Mattress Firm and Simmons.
Beautyrest Recharge 1000 Plush was purchased in 2014. Within three years one side gave out on the mattress. You cannot sit on the edge without sliding off or feel like your sinking in a hole. There is also lots of sagging near this area. Tried putting in for the warranty. Sleep Train (Mattress Firm) said our warranty was not valid due to improper bed frame support. No way this caused the problem. We have a hardwood bed frame. The side where the mattress failed is directly below the bed frame. Don't buy Simmons.
We purchased a Simmons Beautyrest Harper Plush King size mattress about 6 months ago from Raymour & Flanigan. It's already sagging and giving us back pains and the worst part is we used the financing, so we're still paying for it. What a terrible product. It's obvious their product is junk. Pure waste of money. Apparently, the only options I have are to try the warranty and get the exact crap mattress or throw it away & get a cheap mattress, since I can't sleep right on this. Somebody needs to start a lawsuit against them, the amount of complaints is ridiculous.
We purchased the high-priced Simmons Black Natasha King mattress a year ago from the largest furniture dealer in Oklahoma City and they have suddenly discontinued sales of Simmons brand without warning. When I called to inquire about a Warranty, they gave me the incorrect number for Simmons and washed their hands of the return. About a foot and a half of the top corner of the mattress looks like it has been permanently crushed towards the floor which makes sleeping extremely uncomfortable. Also, the mattress itself still has not broken in after a year of sleeping on it.
For the price paid, we are unsatisfied. We have had alright luck in the past with lower priced Simmons bedding but not this time. Since the store will no longer honor a Simmons Warranty, after speaking with Simmons customer service, I learned that Simmons will only offer a replacement and not a full refund or even a partial refund if you go down to a coil/pillow top and away from memory foam. This is frustrating seeing as how we do not want the same terrible mattress experience that we had before. If we go down in price, the price difference is just lost.
I bought a Beautyrest Silver Linder Cay queen mattress in October. The first night it was not exactly like sleeping on a cloud. The second night I was still undecided about it. The third night I felt the lumps, it was hard and lumpy. I bought it through Evine.com, and if you call to return it anywhere within 30 days you get a full refund. After 7 days I called to return it. I consider myself lucky that I hated the mattress so soon, rather than wait past 30 days and be stuck. The Simmons warranty is an obvious scam. They should tell you before you buy that if your frame doesn't have enough slats or that you don't have legs going down the middle of your bed (who has that?), those points would void the entire warranty.
It took a few weeks for the pick up to happen. My back was killing me each morning, so I came up with a good idea. I have an old, plush sleeping bag, which I folded in half the long way. I put that on top of the hideous Beautyrest mattress and slept on that. That took care of most of the pain until they could pick up the mattress. I have read several reviews here where people with bad backs are stuck sleeping on this garbage mattress. Please, get a thick mattress topper to take away the pain until you can get a different mattress.
Oh…and don't be victims. Print out the latest pages (or all) of these reviews and take them to an attorney. Ask if they will work pro bono (free) until they can get some sort of justice for all of you in a class action lawsuit. Please be aware that Serta is the same company as Simmons. According to their Wiki page, "In 2012, Simmons and its sister company Serta International were acquired by American private equity company Advent International."
I purchased a Beautyrest Silver Waterscape mattress from Macy’s. My daughter sleeps in this bed, and she is 60 lbs. The edge of the mattress has completely given out. It collapses when you sit on the edge, and you literally sink and roll off the edge. I didn’t find these reviews until after this happened, and I thought I should search bad reviews related to Beautyrest mattresses. Looks like a lot of people have had this same issue, unfortunately. Someone is coming to assess the mattress this coming week. We have a good box spring and a very nice bed with 5 support slats, so it’s obvious - especially with all of the other complaints about this same issue - that Simmons has a problem with the foam and defective construction of their mattresses.
I will be asking for a full refund. I have a Serra Perfect Sleeper that is still amazing after 27 years. This is exactly why I have kept this mattress. The new mattresses seem full of foam and cheaper material. Thank you for all of the reviews. I will show them to the rep who comes out to assess this mattress. I’m glad I purchased on sale and did not buy the extended warranty. Mattress covered under manufacturers warranty, so we’ll see whether Simmons will honor their warranty and do what’s right. Obviously bad construction. I will not accept a replacement.
It's a totally a huge mistake to buy the Beautyrest - extreme firm mattress, the mattress was sink after a month (even extreme firm), I should have checked up this website before I bought it. My last mattress was Slumberland and it's last for 10 yrs...
Purchased a king size Simmons Beautyrest set from MACY’s in March 2017 and was assured by the Macy’s sales person that with the purchase of the WorryNoMore protection plan I would not have to worry if body depressions or other issues showed up that the mattress would be replaced. Just over a year into having the mattress the body depressions started showing up. I finally contacted Macy’s and they sent out a technician and based on the yardstick like measuring device they determined there was no problem. I have shown the picture of that mattress to many people at Macy’s and there is an obvious problem but MACY’s MANAGEMENT WILL NOT DO WHAT’S RIGHT. They are taking advantage of their customers and outright lying to them about the protection plan. I’ve read other comments similar to mine and the Simmons company is selling a defective product and Macy’s supports them.
Bought a Simmons mattress about 2 years ago. About a year into it the mattress starting sagging in the middle, getting lumps, and the whole mattress leaned to one side. Okay??? So we call Simmons and they send a third party tech out to take pics and whatever. Simmons contacts us a few day later and says that the mattress is bad so they are going to give us a new one for free, but you have to pay for the shipping cost $85. Okay not too bad. They had some people deliver our mattress that was very unprofessional, they were supposed to take the old mattress but didn't, they also gave us no paperwork or anything confirming receipt of the mattress. A year into the new mattress same exact thing happening again. This time Simmons said they won't cover this mattress because we only had 4 slates on our frame. We will never buy from Simmons again, biggest waste of time and money.
My last 4 mattresses have been defective! They were by Serta, Simmons and Beautyrest. All the same company. Macy's refunded all four mattresses. Please contact me if you are interested in joining a class action suit. THIS MUST BE EXPOSED!
We bought the top of the line mattress which was super comfortable in the store. The bed that was delivered moments ago, however, is not only extremely lumpy but appears to have two low sleeping spots, just like my old mattress with a high spot in between. It's as if they threw padding on used springs and dressed it up all pretty. The mattress was apparently stored on its side so the inner padding bunched up on one side. If I could add a picture you would be able to see the HUGE lump on the left side. It's inches higher than the rest of the mattress. You would NEVER believe that this is a BRAND NEW mattress. The low spots are more difficult to detect.
The manufacture date on the label is 9/12/18 so apparently it's brand new... But, if I wanted a lumpy mattress with pre-set low spots I would have kept my old mattress - which I have been trying to have returned to me since they pulled out of the driveway this morning. UPDATE: well it appears that my old mattress is just "gone". BEWARE of the quality and customer service. THESE PEOPLE DON'T CARE.
$300+ to get some better sleep after getting ripped off by Mattress Firm in 2015. Seemed fine for a while, but then the sinking began. First it was some parts of the mattress. Did everything, flipping it around, everything they told me to but it continued to sink. The sinking is so bad that I cannot sleep on this disaster anymore. I purchased the item in October of 2017 and it's September of 2018. The thing at the rate it's going should have been replaced months ago. As for the warranty they market, forget it. These are set up to make the warranty void. Companies like Simmons should be shut down for the pain and suffering they put on people. They rake in money, but their products are pure garbage and they do not back these products up. I've lost more days due to bad sleep because of Simmons and I will never get them back.
We bought this bed and a new support base in 2017. It was nice at first, comfortable. Stayed that way until the 120-day trial expired. Then it seemed that overnight the pillow top disappeared and the mattress is sagging terribly. It has sloped to the edges with a hump in the center. Not a problem if you don't like your spouse, but a struggle to not fall on the floor. RC Willey of SLC said it isn't bad enough body impressions and it's made to conform to your body. Isn't memory foam supposed to return to new? Yes It's Junk. Do not buy, you get No help after sale, no actual person. No picture of a bed is going to show you the pain we have and lack of rest we're getting.
After 28 years, we purchased a brand new $1800 Simmons Platinum Firm Beautyrest mattress. We were told that our existing box spring was fine. We have gone through two new mattresses. Both immediately sagged on the sides. Neither my husband or I are large or overweight. Both of us are now experiencing neck, back and shoulder issues because of this mattress defect. I also noticed that the tag that came on the mattress with the warranty info has a different name than the sewed in tag. We purchased this mattress through CFS, a fundraising event at our local high school. So far they have honored the warranty and replaced the mattress. I hope the second time is easy, but after reading these reviews, it seems that every mattress of this type is defective. It’s not memory foam either.
I bought a $2899 Beautyrest Black mattress from US Mattress last September 2017. I found the pillow top was detached this February 2018. Simmons sent a inspector to see the mattress. And the inspector teared the pillow top and told me this is really common, he will report it. He also kneeled on the mattress to check the sink problem. Then he lifted the mattress and checked the support, he told me the support is very strong. However, Simmons refused to change or fix my mattress because the support is inadequate. It's a $2899 mattress and we just sleep on it for half a year. I will not recommend any friends purchasing a Simmons mattress.
Very dissatisfied. Our King size Mattress was replaced by Simmons Canada in Dec. 2013. Not even 2 years went by, our 25 years warranty/15 years replacement mattress started to sag. We called Simmons about it and they did send an inspector to inspect the mattress. After the inspector finished inspecting the mattress and the box spring, his exact words were, that people like him and I are on the heavy side and these mattress wear off is normal, but was told to keep an eye on it and if the mattress gets any worth's to call Simmons back,
In March of 2018 I called Simmons Customer Service. They went from offering me to replace the mattress, if we were willing to purchase a set of new box spring and pay for delivery charges, to telling me that our mattress was out of warranty, ( 1 ) because the box spring didn't match ( 2 ) didn't have a bill of sale ( 3 ) an a bunch of other excuses. How can a company sell a product and don't stand behind their product. A 25 years warranty/15 years replacement product, should not have to be replace in less than 5 years.
I purchased a Simmons Beautyrest mattress and ever since have had one problem after the other. The first problem was that the combination of box spring and mattress was too high on my bed. I voiced my concern to the salesman but he assured me that there would be no problem! They replaced the box spring with a bungy (sic) board. I now wake up every morning with a backache and the firmness of the mattress is slowly seeping away to the point that it is sagging in the middle. I have only had the mattress for six-weeks! Buyer beware. These mattresses are either defective or poorly constructed. Either way PLEASE DO NOT BUY this mattress as you will surely be disappointed every morning!
I purchased this mattress (Simmons Beautyrest Platinum) from Star Furniture in Houston Texas. The first one I had for 6 months. At the top of the mattress it developed a deep dip. My neck and shoulders were killing me. Called Star salesperson and she told me to contact their customer service dept. They sent someone out, they said it was defective, took it back, went back to Star and picked out the updated version of this mattress. The salesperson told me they knew this mattress was defective so they changed it to this version. After 3 months same problem. They sent someone out again and he told me it was because I did not have the proper frame and support. Bought new frame and supports, spent 189 and 100 to have it installed. The dip appeared again.
They sent an independent company to inspect the mattress this time. He took the bed completely apart and measured, took pictures, etc. Told me it was defective and had a ten year warranty. Star contacted me today and said it did not meet the defective guidelines. The dip only measured 1 1/2 inches and it had to be 1 3/4 inches in order to be defective and to wait about 3 months and call them back to reinspect the mattress. In the meantime my neck and shoulders are killing me. I do not look for anyone to do anything about this mattress. This is a very large furniture store in Houston that my entire family has shopped at the years. I do believe they are more of a problem than Simmons. Done with Simmons and Star. Do not purchase this mattress. The inspector told me he has inspected many and they are all defective.
I bought this during the Mattress day Sale. Issue 1: It came a bit slouchy in the middle but I figured it would get all right once kept on a bed. I have kept it on a brand new Frame bed, then I have shifted it on a box spring and now on a combination of both. It still sags in the middle. This makes me think that it's a defective piece. Issue 2: This is way softer than what the Spec says and I wake up with a pain in my middle and lower back everyday. I am sleeping on my couch every alternate day to be functional. I am still under the 120 day warranty and would like to replace it. I provided a review to the site, but they didn't surface it. I submitted a 120 Night In-Home Trial questionnaire but no one has responded to it either. My warranty runs out in 3 more days (bought on 2/20), and I am supremely disappointed by this treatment. Thanks.
Firm mattress that holds up well. My wife and I noticed the difference right away from our previous mattress. Very comfortable. Price was very reasonable too. Always a good night's sleep.
I loved going to bed when bought. After 8 years, back muscles spastic. It is a pillow top, but you can't flip them any longer reducing life of mattress. Looks brand new, but a night's sleep no longer there.
I was looking and laying on mattresses trying to find the softness I needed, Simmons was the 3rd one I laid on and just loved it. My back said yes, my body said this is the one. I said, “When can you deliver it.”
Our Heavenly Bed mattress is almost 9 years old and is just as comfortable as it was when we first bought it! It feels so welcoming every time we get into bed. Like a cozy comforter!
Normally I love the Simmons brand but this choice was not a good one. I would never buy another mattress that does not have the capability to flip from one side to another no matter the brand. That mattress is less than 5 years old and is most uncomfortable. My sofa is more comfortable than my mattress.
Beautyrest is a very high quality product that comes in numerous styles and firmness options that cover a wide-range of sleeping needs. The Beautyrest brand is durable and comfortable. You can see the high level of workmanship in the product compared to other mattresses. The Beautyrest brand has endured many years in the market and this is a testament to their expertise in creating high quality products that endure.
Simmons Mattresses expert review by Michael J. Breus, Ph.D.
Simmons has been making mattresses for over 140 years. It offers a wide range of options and has sold over 100 million mattresses. Many of the nation's top hotel chains use Simmons mattresses.
Variety: It offers a wide selection of beds in various price ranges, including the Beauty Rest line and the Curv line.
Warranty: Customers can opt for a warranty covering all defects on any Simmons bed.
Furniture: In addition to mattresses, it also sells other bedroom furniture, such as headboards and bed frames.
High quality: Simmons has an upper-end line providing extremely high-quality beds, such as lasting memory foam and BeautyRest options.
Best for: Simmons mattresses are best for professionals and young adults.
Simmons Mattresses Company Information
- Company Name:
- Simmons Mattresses
- 1 Concourse Pkwy Ste 800
- Postal Code:
- United States
- (770) 512-7700