Simmons Mattresses Reviews

I purchased a luxury firm mattress from a local retailer in 2017. Fast forward to 2020. It starts to sink on each side and have indentions on the top and bottom. When I file the warranty claim, they reject due to lack of support even though I'm using the box spring they sold me as a set. I continue to complain. They tell me they will help me with a purchase upgrade. Which requires me to purchase a very expensive newer mattress and they give me a slight discount. I refuse, finally after approx. 3-4 months they decide to replace my mattress. When my replacement finally comes it is a lower end. Nothing like what I had originally purchased. So I request my money back or a better mattress and of course they have refused and I'm out the 85 for delivery fees plus the original $800 that I spent on the original mattress. If you look on BBB there are hundreds of the same complaint.

I have owned this mattress for 45 days and it sinks on the right side and left side already. It is uncomfortable because you are not even and we wake up sore in the morning. Simmons takes you down a long process of warranty discussions (just bought it) and then refuses to address the issue if the tag on the mattress is gone. They did not say that when it was bought and when it was removed at installation time. They were given a sales receipt and PO order from them that showed the product from order, shipment and installation. They said they could not help. A company that creates processes and trains employees to find ways to not address product problems or customer complaints.

1st one traded for 2nd after 90 -100 days. Sheets pull off every 8 hours and mattress last 2 years with 1 person. Way overpriced and I wouldn't recommend it. Very disappointed. My mattress from 2008 was much better at 25% the cost and lasted 8 year.

I have bought the Simmons Extra Firm mattress in July 2019 and started using it only from March 2020 after I was back to the US from a trip. In September, after using it for only 6 months I started waking up in the morning with back ache. I noticed the mattress has my body prints and 'sank' about 1/2 an inch already. I thought that if I buy an Extra Firm model, it will stay firm for a long time - that is not the case with the one I bought - Simmons mattress.

I purchased a queen mattress by BEAUTYREST Simmons 2 years ago. The mattress material inside literally bunched up and went to one side when I moved it to another bedroom. BEAUTYREST did replace it with another that was not the quality I purchased. When unwrapped it to place it on the frame it had collapsed more than the first mattress! I called, never getting a return call.

Less than 2 years springs died really badly of middle of the mattress. This is very uncomfortable to sleeping. Don't buy! Warranty 10 years but I registered, since never replied! Warranty process is too much things to do.

We purchased a Beautyrest Recharge foam mattress and after a couple years the foam support on one side started to pull away from the body of the mattress and I've been sinking further and further into a hole. Going through the warranty process was an extremely long process. Filling out forms and supplying pictures, waiting months for approval or denial. Once approved finally, we then had to submit pictures of the tags being removed and cut up. Then you have to pay $85 up front to secure a shipment of your replacement. So we went through the entire process, paid the money and received confirmation that a replacement would be sent out in 4 to 6 weeks. 6 weeks went by and I called to follow up. Customer service tells me that my replacement mattress had been sent already to the delivery agent and they would follow up with them about a delivery time. 2 more weeks go by and I call to follow up again, keeping in mind this hole continues to grow.

I purchased Beautyrest mattress 4 months ago. Worst mistake ever. Mattress very uncomfortable. It becoming uneven and I’m only 150lbs. First week I called company said give it time.... my body can’t take it. Wake up with body aches everyday. Never had none before especially my shoulders and back.

Simmons Beauty Rest World Class Dalton Plush - The mattress is great to sleep on. Everyone that has tried it loves it. However, the company was lax on a few things. Customer service was horrible. Warranty was okay but it took a while To get through customer Service and to fulfill my order. When they delivered the mattress, it smelled bad, filled the house with a chemical smell. They did take it back, however it took some time for the delivery. I do love the mattress.

Beautyrest mattress is one of the most comfortable and reasonably price. Had back problems and this helps me sleep comfortable. Have owned one for three years and still supports like new. Would recommend for all sleep problems with different price ranges. You can’t afford not to have a Beautyrest.

I absolutely love the Simmons Beauty Rest Recharge Lydia Manor extra firm. Bought it on US Mattress and it was a white glove delivery. It was a great experience and the bed is still phenomenal even after 4 years.

We ALWAYS buy Simmons mattresses, every 7 to 10 years we redo 2 twins mattresses, 3 queens and 1 king, even if nothing is wrong with them. We bought again, 4 years ago, 2 twins, 3 queens and 1 king. Every single queen bed had a problem, there was a major slant and 2.5 inch dent in one of the mattresses. We went to a mattress place to buy more and the lady told us about the warranty. Since December 2019 I have been sending pictures back and forth. Every time I got a different answer. First the perfectly clear pictures, were not clear, then the pictures were not of the whole mattress, when it was 100%, then the angle was wrong, then they never received pictures, then back to the pictures are not clear...

This mattress is junk. After less than 6 months the mattress has collapsed at least 3" in the sub structure at hip level. Given its a pillow top doesn't show the same as it springs back on exterior. Submitted warranty claim and they are declining as they expect the top to be depressed x amount of inches visually. The sidewalls are bowed out and I am now seeing a chiropractor. This model, their relatively new flagship product, has now suddenly been discontinued in Canada and now I am see dozen and dozens of complaints for similar issue and lack of warranty support. Disgusted... Avoid this product at all costs, don't believe paid shill reviewers.

The Heavenly Bed by Simmons is the most comfortable bed I have ever slept on. I felt well rested and my back didn’t hurt when I got up the next morning. I would highly recommend this mattress. If you want to try it out you can stay at a Westin Hotel. That is the kind of mattresses they have in their rooms.

The mattress when new was excellent. Like the design and the comfort that was there. Mine is firm. Don't like a mattress that sags. Cleaning is a breeze but with all King mattress's you need some help to flip or turn. Little awkward doing it by yourself. Happy with overall mattress.

Beware of Beautyrest, You May Not Get What You Pay For. I purchased a Beautyrest mattress through a national retailer who sent my order to the factory and then scheduled the delivery when it was ready. Below are the build labels as attached at delivery.

Material on one side is bunching up and the same side leaves a deep impression very uncomfortable. I called about the warranty and it is impossible for my husband and I to get the pictures they want. Want a picture of foundation which came with the mattress and a picture of the bed frame. We can not take the bed apart. My husband is 81 and I am 76. We bought the set in Nov 2017.

This is the worst mattress that I have ever owned. I am sure that the factory will give me the runaround if I file a claim. If you are an "active" couple stay away from the Simmons beautyrest!!!!! It's destroying my sex life. From now on I will be trying a mattress for at least 30 days before I commit. SLEEP & my night time activities before bed ARE WAYYYY TOOOOO IMPORTANT to have a crappy mattress.

So I purchased a new (double) mattress from Sleep Country, after about 3 months I started to noticed a more uncomfortable feeling, the springs started to to poke at me into my ribs, my chest, knees, hips. My back pain got worse as the bed also started to to go wonky in areas and the top layer bunched up. Ok just got a runaround from the store and Simmons would not accept the claim because of the centre support. I have a DOUBLE BED!! A centre support would make no difference in the faults of this mattress!!...horrible business.. ??

Bought a Beautyrest Firm Mattress in January 2017. We had only used it for a few months and there started to be severe depressions where my husband and I sleep, we are not big people. Since it is our seasonal home we used it from Jan to March, left for the summer, and returned in the fall. Filed a claim against the 10 YEAR Warranty, Beautyrest denied our claim.

I purchased a Beautyrest Recharge Centerdale Plush 12-11-13 with a frame and box Springs from Unclaimed Freight. The mattress started bunching up and became lumpy, it was replaced with same mattress plus charged delivery $45, 1-23-15. Then again, same thing happened, now they had gone out of business, dealt directly with Simmons. They replaced with Silver 900 series $85 delivery. It's been two weeks and this one is lumping up too. I believe it's the same mattress with updated fabric and new name. Now I have to go check out their mattresses, find same price of $799 or upgrade, in addition pay difference, pay delivery and taxes and loose warranty and cannot return. The same priced ones are Silver also, same top which I imagine will lump too.

We bought this "mattress" 10 months ago and I'm here to tell you, it is the WORST mattress I have ever bought. And when I say bought, this thing wasn't cheap. After about 6 months this thing had two sinkholes that provided zero back support and now gives me severe lower back pain come morning. Mattress Firm obviously don't want to have anything to do with a customer who wants to return a defective, faulty, poorly made, etc after 120 days, which coincidentally was around the time I started to feel a little achy and began to question the mattress.

We bought Simmons Queen Mattress from Sleep Country store in 2016. It started sagging and springs at the end of the mattress going out. Initially we felt lump in the middle however we thought maybe it's new but slowly it started getting worse. We get up with back pain, tiredness and neck pains. The edge of the mattress has completely given out. It collapses when you sit on the edge, and you literally sink and roll off the edge. The sinking is so bad that I cannot sleep anymore.

We bought a Simmons Mattress from Spencer's TV and Appliances in Gilbert, AZ. The mattress started sagging on one side when it was less than a year old making it very uncomfortable to sleep on. Simmons sent an inspector out where he took measurements with "no" pressure on the mattress. The mattress has a thick pillow top so these measurements seemed bogus. The mattress has a 10 year warranty and they refuse to replace it. Both Spencer's and Simmons refuse to work with us on this matter. We just want our saggy mattress replaced.

We bought our $4,000 mattress 4 years ago and wanted to file a claim over the springs at the end of the mattress going out. We have a high-quality wooden bed frame with slats so there is no peg on the middle part of the frame, but for that reason alone they won’t accept our claim and nulled our 10-year warranty. We bought this in confidence of something like this happening but are now extremely disappointed.

I bought my queen mattress from American Furniture Warehouse in February. It started sagging and if you sat on the side it felt like would slide off. Keep in mind this was in May of the same year. I went through American Furniture Warehouse customer support to replace the mattress considering it was barely 3 months old. It took about a month for the whole process to be completed and the end result was the manufacturer (Simmons) would not take it back. The products sold by Simmons are obviously low quality and not worth the money. I will never purchase another mattress of this brand again.

Since I purchased this mattress in late April of this year I’ve been miserable! Whenever I sleep on it I wake up with terrible neck, head and back pains; I feel like I’ve been in a fight and have recall issues from lack of sleep. I even purchased different pillows to help with the problem but it doesn’t help. This is an expensive $900 purchase and I have no recourse since I purchased it at final sale from Crate & Barrel in Miami. Shortly after the delivery I was away for one month. Now I spend most of my nights sleeping on my sofa bed or on the couch, since I’m afraid of how I’ll feel in the morning. I will never purchase another Simmons mattress. This industry has changed dramatically in the last 10years and certainly not for the best.

Bought a Simmons king size 25 year warranty mattress from Mattress Firm in 2014. They sold us on how wonderful the warranty was and how dependable their service after sale was. 18 months later the mattress was sagging on both sides. I called Mattress Firm and the girl told me that body impressions weren't covered under warranty.

Crap! Mattress sagging, back in pain after 2 yrs of 10 yr warranty. Bought from Wayfair, won't honor since it's after 1 yr warranty. Working with Simmons. They only offer replacement and you have to pay $85 for shipping. ** company and customer service.

Terrible "Silver" Mattress. We shopped for Beautyrest as we previously owned a Classic from them and loved it for 15 years. We bought our king size silver pillow top from local furniture company. It felt really good in the showroom. Well the mattress delivered had a hump in the middle. We called Beautyrest and they wanted nothing to do with us. Said we needed to go back to where we purchased it, so we did. They had me send picture of mattress and eventually replaced the mattress. Our new one had no visible hump but after we slept on it for a couple weeks we noticed 2 things. While the mattress seemed to break in better, we continued to see it extremely more firm in the center. Almost felt like you were rolling to the side of the bed. Not sure why they decided to make the edge of the bed less firm. If you sit on the edge you almost slide off. Extremely odd.