Simmons Mattresses Reviews

I purchased a brand new Beautyrest/Simmons Mattress, was my first time with this brand and the last. I kid you not, the bed was sagging after the first night and I weigh 113 lbs. After a week the mattress was already sagging an inch when the store I purchased it from, came to look at it. It looks like an old bed in one week. Needless to say it needs to be replaced. Very poor workmanship! Tried contacting the company about it, no answer at all! They do not care. Will never purchase another Beautyrest/Simmons ever again or recommend.

I bought a Simmons / Beautyrest "Black Desiree Firm" mattress with a suggested retail of over $2k. So I thought I was buying quality that would last, It didn't! I am not a large person. I am height / weight proportionate weighing 165 lbs. So I was very surprised to realize my mattress was sagging in less than 2 years use. And has gotten progressively worse in the past 3 months of runarounds from Simmons' / Beautyrest Warranty department. When I bought this mattress, the online description boasted a 20 yr. non prorated warranty.

We purchased a Simmons Beautyrest in August 2021, and before Halloween the top surface had shifted from one side to the other by about 6 inches. It took 4 phone calls and 3 weeks to get the warranty claims department to even get us the form to fill out to request a replacement. They asked many followup questions over the course of the following 2 weeks. The claim was then denied due to an 'unsupported' foundation, which in our case was a steel frame with wooden slats supporting. The frame is completely square and quite level. From our perspective, Simmons knows their mattresses are garbage, and won't honor a warranty on a visually obvious defect. You will be throwing your money away and buying another mattress eventually, so save the aggravation and avoid Simmons completely.

We bought a Beautyrest mattress Disney Moderate Plush early 2021 and it is awful... Have impressions within 3 months (and we are not large people, if that matters). Spent $1,000 on mattress and new foundation combined. Inquired about warranty and no response. This has been the most disappointing purchase I ever made. Reviews for mattresses are carefully managed so it's hard to leave a real review. Just sharing this with all my friends and family and anyone I know... Avoid beautyrest!

We have a harmony lux king mattress and are very unhappy with it! The warranty does not cover the breakdown of the memory foam. It covers the mattress only if there is a 1 1/2 inch difference. The problem is that the memory foam expands back to size and yet it sinks when you lay down. This is a terrible mattress and we can’t get help with the warranty. I have to sleep in a divot every night and it’s very uncomfortable. The problem is we went beyond the 100 days before we noticed it. What a shame for such an expensive mattress.

I am a pensioner, bought the Simmons Winchester Medium mattress 152 extra length. I was told it could support my back operation and weight. But it makes indentation where I lay. Turning it frequently as told does not help. As when I turn it the previous indentation is there. I have spent R20,000.00 and I am still in pain.

My husband and I bought a Beautyrest Mattress and adjustable bed frame. We have had it a little over a year and the sides have collapsed. Filed a warranty claim and gave all information pictures etc and now they are deflecting back to the company that sold it. They said they would contact me. Called the place where we bought it and they said Simmons hadn't contacted them at all. Just getting the run around from Simmons. Warranty is a scam!!! DON'T BUY!!!

The mattress maybe great until it breaks. Don't buy. Beautyrest warranty is not hassle free. It is prorated and you have to do all the work. They do not simply replace the mattress or pay you what you paid.

My wife & I have been sleeping uncomfortably for last 20 yrs. We just purchased our 1st Simmons, Sherbourne Medium & our back pain has completely disappeared from day 1 - amazing! We previously tried memory foam and other coil only mattresses but they did not help.

I bought the Beautyrest PressureSmart just after Christmas 2021 for $200 less than the original price of $1,299.99. This mattress does not have a pillow top, the sales lady said that this mattress was much better than the $700 Beauty Rest with the pillow top. First night it was way too stiff for me to sleep on. After much bouncing and rolling around on it, (which is what they told me to do to 'break' it in. Now 6 months later it sags pretty badly. When you sit on the edge it really sags down, not like the pillow top that hardly moves. Both mattresses are medium firm.

My Husband and I bought a Simmons Danica Shores from a local furniture shop on November 14, 2017. This mattress worked fine for the first 18 or so months. It then started to sag on each side. The furniture store picked it up when we bought another mattress to replace this one so they could check out the issues we had. A call this afternoon from the local furniture company is the reason we will NEVER, EVER buy a Simmons product again. The mattress must be 1.5 inches lower when a board is placed across the mattress from side to side and if not, it is NOT under warranty cause they say there is nothing wrong with it. If the mattress is sent off for warranty and nothing is found wrong with it, we would have to pay the shipping to Simmons to have the mattress checked. Simmons has poor products and horrible warranties. BUYER BEWARE! Wish we had read these reports from consumers BEFORE we ever bought the mattress.

We purchased a Queen size Beautyrest Pressuresmart mattress in Chandler AZ upon trying one of their perfect models on the floor. This model seemed firm and comfortable for both of us, accommodating our side and back sleeping habits. Salesman was nice and friendly and we had the mattress delivered after a few days. Upon receiving it and paying attention to the way this mattress was made we discovered a considerable lump in the middle of it. We requested an exchange, which arrived yet a few days later. This time, the delivery company rang the bell twenty minutes earlier than announced in an e-mail and on a direct call from them. The two 'handlers' were very rough with the new mattress, leaning it outside our door at an angle that could have damaged it. We refused to take it and yet another mattress arrived a few days later.

The mattress was great for 3 months, then developed ridges and sinkhole in middle. Back pain keeps me awake most of night. Inspector took pics, looks fine till lie on it, so store says it’s fine!! A hole with a tarp over it looks fine too till you step on it. So unfair! Had previous Simmons for 18 years. Either Boscov's carries defective merchandise or Simmons has become a terrible company.

I have a Beautyrest Mattress with a 10 year warranty. I even got talked into buying the mattress protector to make sure my warranty stayed in effect. At 3 years, a spring or something broke inside my mattress. Should be no big deal right? Ha. They declined my claim because my bed frame, "which is also a Simmons," only has four boards instead of five. My box springs and mattress look brand new, no stains or nothing. Their warranty is a total scam, plus the purchase of the mattress cover.

Material is showing signs of wear at two months old. Bottom cushions won't stay put with the unused center cushion being the first and fastest cushion to move out and some times falls completely off the sofa. The Simmons company does not respond to emails. They have no warranty information on their website, although it can be found with a specific search, and is claimed to be one year. I do not recommend this company's products.

Poor customer service and communication. I was trying to receive a new mattress under my 10 yr warranty. They wouldn’t honor it, said it was normal wear and tear. Even though it slopes so badly on both sides, I practically slide out of bed. I should have paid more for a better mattress. Warranty means very little. I’m so disappointed with this company.

I recently put in a claim on a (6) year old Simmons Beautyrest Legend mattress that was badly sagging. There is no way to speak to anyone via the phone. You have to chat online with warranty dept. but the chatting online is always down. This was a top of the line mattress at the time and expensive... Boy what a joke that was. The mattress started sagging into its fourth year to a point that ruined my sleep and gave me back problems. They state that their warranty standard is at least a 1.5" of sagging which is ridiculous. If you waited for an 1.5"+ of sagging you would need back surgery after that. I would never ever recommend a Simmons Beautyrest mattress or Mattress Firm store to anyone.

We have this mattress a chance, but it’s just awful. It’s the Fairview Plush mattress and a Cal King size. After a night it makes a divot that is super uncomfortable. We rotate it, still bad. After a year, we are just going to buy something else and throw this $2000 mattress away.

I purchased a Simmons dr hard queen mattress 3 years ago and it's already defective. It shows collapsing and springs showing around shoulder height on bed. When we contacted simmons they told us the warranty was void because it was soiled and that affected the mattress. I can't see how human sweat can cause a mattress to come apart like this. People sometimes sweat at night. We had mattress covers on our bed. I don't ever recall a mattress coming apart like that and for the reasons they claim. I phoned their warranty line but didn't receive any real assistance. They just kept saying it was soiled and that voided warranty. I will never purchase a simmons mattress again.

I purchased a luxury firm mattress from a local retailer in 2017. Fast forward to 2020. It starts to sink on each side and have indentions on the top and bottom. When I file the warranty claim, they reject due to lack of support even though I'm using the box spring they sold me as a set. I continue to complain. They tell me they will help me with a purchase upgrade. Which requires me to purchase a very expensive newer mattress and they give me a slight discount. I refuse, finally after approx. 3-4 months they decide to replace my mattress. When my replacement finally comes it is a lower end. Nothing like what I had originally purchased. So I request my money back or a better mattress and of course they have refused and I'm out the 85 for delivery fees plus the original $800 that I spent on the original mattress. If you look on BBB there are hundreds of the same complaint.

I have owned this mattress for 45 days and it sinks on the right side and left side already. It is uncomfortable because you are not even and we wake up sore in the morning. Simmons takes you down a long process of warranty discussions (just bought it) and then refuses to address the issue if the tag on the mattress is gone. They did not say that when it was bought and when it was removed at installation time. They were given a sales receipt and PO order from them that showed the product from order, shipment and installation. They said they could not help. A company that creates processes and trains employees to find ways to not address product problems or customer complaints.

1st one traded for 2nd after 90 -100 days. Sheets pull off every 8 hours and mattress last 2 years with 1 person. Way overpriced and I wouldn't recommend it. Very disappointed. My mattress from 2008 was much better at 25% the cost and lasted 8 year.

I have bought the Simmons Extra Firm mattress in July 2019 and started using it only from March 2020 after I was back to the US from a trip. In September, after using it for only 6 months I started waking up in the morning with back ache. I noticed the mattress has my body prints and 'sank' about 1/2 an inch already. I thought that if I buy an Extra Firm model, it will stay firm for a long time - that is not the case with the one I bought - Simmons mattress.

I purchased a queen mattress by BEAUTYREST Simmons 2 years ago. The mattress material inside literally bunched up and went to one side when I moved it to another bedroom. BEAUTYREST did replace it with another that was not the quality I purchased. When unwrapped it to place it on the frame it had collapsed more than the first mattress! I called, never getting a return call.

Less than 2 years springs died really badly of middle of the mattress. This is very uncomfortable to sleeping. Don't buy! Warranty 10 years but I registered, since never replied! Warranty process is too much things to do.

We purchased a Beautyrest Recharge foam mattress and after a couple years the foam support on one side started to pull away from the body of the mattress and I've been sinking further and further into a hole. Going through the warranty process was an extremely long process. Filling out forms and supplying pictures, waiting months for approval or denial. Once approved finally, we then had to submit pictures of the tags being removed and cut up. Then you have to pay $85 up front to secure a shipment of your replacement. So we went through the entire process, paid the money and received confirmation that a replacement would be sent out in 4 to 6 weeks. 6 weeks went by and I called to follow up. Customer service tells me that my replacement mattress had been sent already to the delivery agent and they would follow up with them about a delivery time. 2 more weeks go by and I call to follow up again, keeping in mind this hole continues to grow.

I purchased Beautyrest mattress 4 months ago. Worst mistake ever. Mattress very uncomfortable. It becoming uneven and I’m only 150lbs. First week I called company said give it time.... my body can’t take it. Wake up with body aches everyday. Never had none before especially my shoulders and back.

Simmons Beauty Rest World Class Dalton Plush - The mattress is great to sleep on. Everyone that has tried it loves it. However, the company was lax on a few things. Customer service was horrible. Warranty was okay but it took a while To get through customer Service and to fulfill my order. When they delivered the mattress, it smelled bad, filled the house with a chemical smell. They did take it back, however it took some time for the delivery. I do love the mattress.

Beautyrest mattress is one of the most comfortable and reasonably price. Had back problems and this helps me sleep comfortable. Have owned one for three years and still supports like new. Would recommend for all sleep problems with different price ranges. You can’t afford not to have a Beautyrest.

I absolutely love the Simmons Beauty Rest Recharge Lydia Manor extra firm. Bought it on US Mattress and it was a white glove delivery. It was a great experience and the bed is still phenomenal even after 4 years.