Simmons Mattresses Reviews

We have a Simmons Beautyrest that has only been used for about 1 year. We got it 4 years ago but put it in a guestroom that is never used so the mattress wasn't used until Dec. 2014. In Dec. 2014 we put it in our bedroom and decided to try it out. After a few months we started to feel backaches. This continually got worse. I called Spencers and they were rude but said they would send out a mattress inspector. A man came out the following week on October 14, 2015 and measured and took pictures. He saw the huge indentions and agreed it was not right. The sides of the mattress are collapsing also. He said he would give Spencers the report and they would call me in 3 to 4 days.

Simmons Beauty Rest Recharge Luxury Firm. Purchased this mattress on 10/05/2015 from Bedding Plus in Harvey, LA. This mattress after 5 days - I knew that I did not love it. I paid $899.00. Overpaid first of all and second no support. The one in the store is so much better. This one is horrible. I purchased this one based on a consumer report from 2013.

My wife and I took delivery of a Simmons Beautyrest Mattress purchased at our local Sears store and immediately noticed it had a chemical odor. My wife refused to sleep on it and I proceeded to call the 1 800 FROM-HELL number. I was told that I would have to use the mattress for 30 days before I could return it and that the smell would disappear in about a week. I was also told that unless the mattress was defective I would be charged a 15% restocking fee as well as a delivery charge for picking up the mattress.

We bought our first mattress on September 2013 from State College, Pennsylvania. The first one started to sag by January and we placed the complaint by March. The mattress was replaced by September. The new mattress was alright in the beginning but come February it was sagging exactly like the first mattress. When we called up the store they told us we will have to contact Simmons directly since we had moved to New York City in this time. Simmons sent in someone to test the damage on the mattress but then said the sag wasn't deep enough for them to replace mattress. This wasn't true because this time the damage was more than the previous bed and even the inspector said so.

My husband and I have been with Starwood - Westin for many years. Our most recent experience has led us to believe that a) the quality of the Simmons Heavenly bed has deteriorated b) quality control with Simmons and/or Westin has deteriorated c) Simmons is outsourcing the manufacturing to lesser companies using inferior materials d) there is no longer consistency associated with the brand. We complained to the hotel and they responded with a bed board. We were in Princeville, HI, and unfortunately, having terrible night's sleep. I spoke with other Villa guests who concurred with me, so I know I wasn't the only crank. After reading other reviews, I have decided that Simmons was riding on their laurels and started cheaping out. The quality is not what they and Westin built their reputations on. We should be returning from what should be a rejuvenating vacation with aching backs.

Regrets for not researching any complaints before purchasing a Simmons Beautyrest Recharge Pillow Top. I can verify every backache, sleepless night complaint online from the 3/4" to 1 1/2" sink hole to edge blowout verified from 2 different mattress inspection companies on a 10 month old King Beautyrest Pillow Top Recharge, 5 of those 10 months the bed wasn't even slept in (average build - 185lb). Every claim in advertisement from no rotate mattress to support for all position sleepers, 10 yr warranty, all unsupported (pun intended). I am believer feet and sleep are worth an investment so invested my savings in what I thought was a quality Beautyrest brand and company but it's nothing but a fancy name. My descriptions echo every complaint on this ConsumerAffairs site. If anyone starts any legal action I'm in.

Last February I made a not so wise purchase: a Beautyrest Recharge Pillow Top mattress from Mattress Firm. Unfortunately I decide to take a discounted product that carries no warranty. Well, I mattress is supposed to last for years, so why worry? Big, big mistake... The first five months mattress was perfect. Now, on my side it is impossible to sleep. It is at least 2 inches deeper than the other side. I've contacted Simmons and their response was: "no warranty." They don't even want to know what happened... they should try to see the product, understand what is going on and improve their services. On the other hand, why do that? It is just one customer, right? Simmons, never again. Please, don't ever purchase something from them!

I bought a pillow top Beauty Rest Mattress last October, and it is progressively sinking, in the middle. I bought this type of mattress to help ease my bad back, but it seems that it has not helped. How can anyone determine how well a mattress is going to perform in 100 days? I think your Beauty Rest mattresses are a far cry as to what you advertise. As far as I am concerned your Beauty Rest Mattress is one big sink hole and the warranty sucks, and so does the company that makes them!!!

Glad to see these reviews because I thought it was me - thought I had vertigo. Went to other side of the bed, eventually it teetered on that side. I lay awake wondering if I was imagining things, my mind went to borrowing a leveler or using a pool billiard ball to see if they'd roll. These are the things that kept me up at night. Luckily I'm in my 100-day trial, the store is coming back to pick it free of charge for a full refund.

Bought a Simmons Beautyrest hotel 5 king extra firm set. After only 3 months one side started to sag. I contacted The Brick and they sent someone to look and measure. He measured and said it had only sunk by 1 inch and to be defective it needs to sink 1.5 inches. It's not the top that is the problem. It's when you lay down that it sinks about 5 inches.

Purchased a Simmons Beautyrest Recharge set at American Furniture Galleries in Sacramento, Ca. in Feb of 2015. Within 1 week the mattress started sinking on one side. I was pregnant and the bed was so uncomfortable I had to sleep on the sofa. It's now August and the bed sinks all over. As you lay on it you can feel yourself sink in. I paid $960 for this crap and nobody wants to help.

I have read all articles that have been written and it is absolutely true this mattress does sink. Had them come out look at and it is terrible. Sinks on both sides and they do nothing about it. Do not buy this mattress. Beautyrest is terrible.

Around March of 2012 my husband and I purchase what we thought was a good product to buy. Within the first year of using our King size Simmons Beauty Rest mattresses we notice one side sinking in. We paid well over $900.00 for them. We still have them and would like to seek justice for this bad product. We still have the paperwork. Could someone please help us. A lot of sleepless nights. If contacted can provide paperwork. Was not expected to provide at this time. Will have to unpack 2012 year of paperwork. Thank You.

Don't waste your money on Simmons Mattress. I bought a new Simmons REAGAN ULTIMATE mattress at the Gardner White Furniture store in Canton, MI in March 2015 and paid $2400 for it. Five months later, it sags and is totally killing my back. The people at Gardner-White were of no help at all. I will NEVER buy anything from them again. The manager basically told me "Tough luck. It's because you sat on the side of your bed." You'd think if you paid this amount of money for what is supposed to be a premium mattress, it would last longer than five months. Totally worthless. I hate it and wish I'd never heard of Simmons BeautyRest and Gardner-White.

We are on our second mattress warranty on our Simmons BeautyRest mattress. Like everyone else's, our mattress sunk in deep on both sides after three months. The first mattress went to a depth of 2 inches. I filed the claim through our dealer, Mattress Firm. They sent out the measuring service (Precise Measuring Service) and he said we would hear back shortly. Within two weeks we receives a letter of credit for the purchase price. We upgraded to the pillow top version of the Mitzi model. Within three months, my wife's side had a 3 inch depth (she weighs 126 lbs). My side was a solid 2.5 inches.

After multiple discussions with the Simmons Authorized Reseller, the issue has been resolved to my wife's and my satisfaction.

I want to know is there an outlet to address this company selling defective products other than us just posting and complaining? If so, please let me know. From reading these reviews, I can see I have no other recourse but to sue both the store and Simmons.

Bought a Simmons Beauty rest set 3/28/12, just filed my complaint thru Mattress Marshals as required by Sleepy's and this manufacturer. Needless to say the claim was denied because the sag was less than 1 1/2 inches although it was an inch almost throughout. This is within "standards". The frame didn't have supports under each slat (3), this is damn Thomasville wood bed, better than the stupid metal frame with one cross support. The evaluating tech and rules are brain dead. You sleep on this POS. After 3 years, the mattress shouldn't be like a roller coaster. Worst product ever. And, the Sleepy's guy, like a puppet. NEVER buy Simmons again, bet I'll be passing this around. Great customer satisfaction.

We purchased a bed from ** and he was very nice. We purchased Firm bed (Simmons Recharge World Class Alexandria Luxury) and we stayed on the bed for more than five minutes to make sure it was firm. However, when the bed was delivered it was not firm so we complained to delivery people, but they request that we complaint to the store. This was our second mistake (we paid most of it with a check-first mistake)-we should refused the delivery. But we thought perhaps we were wrong. We went to store on Monday as the delivery took place on Saturday. We went to the same bed and no sagging with both of us on the bed. Went back to the house and with both of us the bed sagged more than 4 inches. Our son weighs 210 lbs, 6'1" and he can only get out of the bed by rolling on the side.

On March 2015 I purchased a Beautyrest Mattress from Ashley Furniture, based on the floor model. Upon delivery I realized the mattress delivered was not the same quality. I called customer service, but received what is their standard reply... They do not guarantee their products. I contacted Beautyrest to complain about the poor quality of their product. They agreed that they do not guarantee the quality of their product either. Wish I would have read the reviews prior to this purchase. In three months time this mattress is sagging and killing my back. I would highly not recommend purchasing this product, nor Ashley Furniture.

In Feb 2013, my husband and I researched for a new mattress and ended up purchasing a Simmons Comforpedic Advanced Rest Firm mattress through the Navy Exchange. When the mattress was delivered we were extremely happy with our decision. We were very diligent in care with the mattress since had purchased the mattress with the intent to get 10 years of use of it. So we rotated the mattress every 6 months to help out even out wear and purchased a special mattress protector for it as well. Within one year of ownership the metal inside of the box spring had started to bend and caused the mattress to start to sag. In March 2015, my husband's back started hurting and was eventually forced to sleep in our guest bedroom. I contacted Simmons and opened a warranty claim with them at the end of May.

My wife and I purchased a Simmons Mattress from Macy's Store in Tampa Florida. We picked out a extra firm pillow top. In less than 3 months the mattress was sinking badly, called Macy's and after begging for someone to come out and check they agreed that this product was defective and needed to be replaced. We went back to the store and got a different one that was supposed to be better and also pillow top. We have only had less than 2 yrs and again this is sagging and springs are breaking up inside.

Our Beautyrest mattress has a 10-year warranty and after less than 2 years, it is broken down so bad my shoulders hurt every morning waking up on it. We called Sleep Train where we bought it and they said they replace it because even small stains void Simmons' warranty. What a clever way of getting out of covering their JUNK mattresses. Their instructions specifically say not to use any stain protectant or cleaner on the mattress so of course there will be stains.

After a year of owning a Simmons mattress, it started sagging. Now there is a loose spring that hits me in the back. The number that is given to call customer service is horrible. NO one ever answers and when you do get someone to call back, it's no help! They do NOT stand behind their product or customers and told me to pay double to replace my mattress. I will take my money to another company to buy a decent mattress and they will not get another dime from me!!!

We purchased a Simmons Beautyrest mattress from Macy's in Tampa Florida on 7 of 2013. Had this bed less than (3) months and it was collapsing. Called Macy's. They sent out an inspector and he verified that not only was the bed bad but needed to be replaced. I was told to go to the store and pick out another bed and he also told my wife and I that this bed was discontinued. Picked out new bed and at first Macy's wanted us to pay for new one and wait for them to reimburse. I said "no way, we have a 10 yr. warranty". They finally replaced it. Now we have another one falling apart and they said there was a stain on the mattress. Well there is no STAIN. They setup appointment for someone to come out and reinspect. Sat here for 2 hours and no one showed up. When called after he had told us that Macy's cancelled without telling us.

We purchased our mattress(Simmons BeautyRest Dufay Plush) 5 years ago. We bought it like most because it was very comfortable while lying on it in the stores, name and price... Plush but firm. Since it's a pillow top mattress you can't flip it so we rotated it switching sides so that different weights would keep the bed maintained. WRONG. About a year or two ago we started feeling both sides cave in and a hump in the middle. As time went by it got worse. We finally decided to do something about it. I was thinking we only bought this 5 years or so ago it shouldn't be doing this. But nevertheless we broke down this last weekend and went shopping. The lady in the store where we bought our new mattress said all mattresses should come with 8 year warranty and not give or sink more than 1 1/2 inch or whatever.

I purchase a Simmons Beautyrest, pillow top. The springs worn out, pit in middle, contacted warranty service in January. 1st no answer, then after telling them I would contact social media, BBB, Atty gen for Ohio, I got an email. They evaded any warranty service to me by sending multiple requests to fill out the same form over and over again. I had to send 4 times, 4 months and finally got a phone call for service after 5 working days so another 8 days. They would not come when I could get help (I have an injury) and said they would come 4 days later at 10AM. No call, no return call after 6 calls to them. 2 hours later I call a confirmation # and get immediate call from Mr. ** Cleveland Ohio. He tells me he is not coming today, has to reschedule. I said "well this is unacceptable business, why didn't you call me to tell me or answer my calls?"

I originally purchased a Sealy Posturepedic mattress from Rooms To Go in 1999. The mattress began sagging and Rooms To Go honored the warranty and I upgraded to a $1600.00 Simmons mattress in 12/22/06. As of today, 05/15/15, this mattress is also sagging at shoulder level. The warranty has 19 months left. Rooms To Go will not honor the warranty because their company goes by original purchase back in 1999 and told me to go to Simmons. Simmons will not honor the warranty because I bought it from a company still in business. Simmons should replace or refund my money.

We purchased a King Size Beautyrest World Class Mattress - Tamara 6" Flap Pillow Top Luxury FIRM 183x198cm (code 55). Bought 19 April 2012 at Simmons Gallery Homesquare, Sha Tin, Hong Kong. Warranty Registered at the time of purchase - 10 Year Warranty Repair or Replace. Warranty Card states: "Examples of an improper foundation include net or slat type bed frame - foundation of different size or foundation that provides inadequate support to the mattress." NOTE: We purchased MATTRESS ONLY as the base is a King size Sealy Posturepedic Solid Firm Base. (It is not slated/netted.)

The picture of this mattress made it look like it would be heavenly to sleep on. The word "firm" gave me the impression that I won't sink in. The name brand and price lead me to believe it will last for years to come. I was wrong on all three counts. When it came time for us to buy a new mattress, I wanted one that would be comfortable while offering a decent level of support... and I wanted it to stay that way. I was willing to pay for my requirements so I went for a name brand. I liked the concept of Beautyrest's individual coiling system so I made it a point to check it out while shopping. I went to several stores and laid on I don't know how many mattresses and I kept coming back to the Beautyrest because it seemed to have what I was looking for.

I purchased this Simmons Beautyrest Mattress in April of 2012. I went away for a year so it has only been slept on for less than two years. My terribly sore back wakes me up every morning and after stretching a bit it goes away, so I know this is the mattress not just a sore back. Most mornings I am not even sure I will be able to move. I emailed Simmons and they told me to contact the store I purchased it from which was Leon's in Sarnia, Ontario (where I purchased it from for $500) and they sent out The Furniture Doctor who measured it and took pictures.

I generally don't write any reviews but I don't want anyone to go through this pain so I am witting this. My sincere request would be don't buy any mattress from Simmons or Mattress Warehouse, both are cheaters and least bothered about customer satisfaction. Did purchase a Simmons beauty rest luxury mattress from Mattress Warehouse and within 6 months it became saggy and uncomfortable to sleep. I did follow up with customer service and got an appointment from the inspection team and he did come verified the mattress and confirmed that it's saggy and can get a replacement.

I purchased the "Mitzy" a Simmons BeautyRest mattress (queen model specific to Mattress Firm) from Mattress Firm on 5-28-13. It has been the worst bed I have ever owned!!!!!!!! I weigh 112 lbs & after only 2 yrs (with 4 mos gone) the mattress sinks in the middle. I was gone right after the initial purchase & didn't start noticing this until a few mos after I was back & Mattress Firm wouldn't take it back by then. I would have waited to purchase the mattress but never imagined it would fail like that!!! This mattress has caused me to have back problems with an impingement on my L4 & L5 vertebrae resulting in 2 mos of physical therapy. Now I sleep on the couch! I figured if I purchased a mattress for $700.00 it would hold its value for at least 8 yrs!! 2 years & it's dust! Don't ever buy a Simmons Beautyrest!!!!!

I purchases a Simmons Beautyrest Recharge Mattress not even 2 years ago. I bought a new bedroom suit a week ago and noticed the mattress is coming apart on both sides with the foam almost hanging out of the mattress. The day before we got the new bedroom suit I did waste a small amount of juice on the mattress but we purchased a separate warranty for stains etc. with another company. Simmons agreed to replace the mattress because the product is defective and shouldn't be tearing apart. However, they wanted to replace it without providing me the rest of my warranty because of the 1 stain. I advised them the replacement is not because of a stain but a bad product and we have the other warranty company coming to clean the small stain. The customer service manager keep telling me the warranty states no replacement if the mattress has a stain but that is not true.

This complain has been resolved.

Called them with 2 sagging queen mattresses, both firm plush recharge, after only 2 and 3 years use. Place of purchase no longer carried Simmons. A technician was sent to measure the sags' depths. Both mattresses only qualified for replacement, but there were stipulations such as where you couldn't shop for Simmons, they couldn't be clearance or closeout, DO NOT DISPOSE OF THE PRODUCT but retain it until the end of the process, and they only allowed a $399 level price point each. I paid more for the 2 that failed each, and they were nice. I was told by their product specialist that I would have to pay an upcharge between only what it cost to make it, plus shipping, delivery, and taxes.

We purchased our Beautyrest and paid FULL price ($1300+) at Mor Furniture thinking that we would be getting a quality mattress. Well, we are WRONG! It started sagging in less than a year of purchase! Then my husband started sleeping on the couch because his back was hurting, eventually so did mine. After filing a claim and never receiving a call from the people who were suppose to call me about scheduling a time/date for them to come out to check the mattress, I had to call them back! The lady at first tried to make it seem like I didn't give her all the information that they needed. Once she figured all the info was there, she softened up and said she'd notify them again.

Simmons Beautyrest Mattress - I bought this mattress less than three years ago and is already sagging and has huge lumps all over it. It is by far the worst mattress I have ever slept on and it wasn't cheap. I paid almost $1000 for it and it's ready for the garbage! I have never written a review like this but I am so disgusted. I felt the need to let everyone know who is considering this mattress not to bother. It is absolutely a horrible mattress! Buyer Beware!

I purchased ($2,700) the recommended above mentioned "Niles" model Simmons mattress after taking a "sleep demo test". I won't mention the retailer, but they're very popular in my area (metro Detroit). Today is day (29), I was promised I would be free of back pain... false. I was told the mattress would always retain its shape... false. After just two weeks the edge I exit on is so broken down I almost fall out of the bed.

I had my first Simmons mattress for over twenty years with no problems, so I purchased a new one three years ago. Although the mattress hasn't sagged, the fabric has been tearing on various places on the bed. This bed is hardly used and well taken care of. I've always used a mattress cover/pad, and I'm the only one sleeping on it. When I contacted Simmons about the warranty, they said they don't cover tears in the fabric and that I was basically out of luck. When I examined the fabric on the mattress, I noticed how thin and fragile it is, hardly the material a mattress should be made out of. I will purchase another brand next time.

Bought a Simmons Beautyrest spring and mattress set from Art Van in Michigan. Had the set less than a week when it started to sag, but I thought maybe it was me, as I am overweight. Art Van has a program they advertise as a computer finding out which mattress and bed would be best for you. I laid on different beds after their computer program decided what was best for me and bought this one which was on their recommended list. It is now 5 months later and I am miserable. Lower back pain, legs hurt, neck hurts, etc. Spend a lot of nights no sleeping at all. Have been piling pillows all around to prop me up as I keep sliding, etc. The hole and sag is awful. I've turned the mattress around several times. I've tried it all. I've read the reviews here and I agree with them.

Fischer Island mattress - Bought through the home shopping network. Use it about 2 years - garbage. It's already sag, out of shape. Don't waste your money on it.

Their warranty says that an indentation of 1 inch to 1 1/2 inches may be normal. I contacted Simmons about the 2 to 2 1/2 inch indentations in our World Class Mattress. Even though the edge of the mattress was up to 3 inches lower than the center. Incidentally, though I filed the warranty information with Simmons when I bought the mattress, since I couldn't find my copy they simply dismissed the claim outright. So off to the basement and dig through 8 years of paper work to find the original papers. Ok, they couldn't "find" my original filing of the paperwork but when I did, they sent several pages of forms to be filled out.

We purchased a Beauty Rest Recharge Bethany queen mattress for our guest bedroom in July of 2014. Between July and February 2015 the bedroom was seldom used, 10 times at the most, and we called about a sagging problem when our guest told us that there was a problem. After numerous contacts with Simmons they finally sent an investigator out to inspect the mattress. He agreed there was a problem since he measured a minimum sag of at least 2 inches. This problem exists only on one side of the mattress and not on the other. This fact alone tells us that the problem is in the manufacturing and not the filling materials that they excused the problem on and not that the product is defective. THE PRODUCT IS DEFECTIVE. SIMMONS WILL NOT BACK THEIR CLAIM OF QUALITY AND DO NOT HONOR THEIR WARRANTY.

I have had my Simmons beautyrest replaced 3 times in 2 years. Not only has it just about taken an act of congress for them to replace it, the same exact problem occurs where the center of the bed dips down and causes EXTREME discomfort. I wake up with extreme back pain and cant afford a new expensive mattress. I have to sleep diagonally to avoid the huge center dip in an attempt to save my back. I am 24 years old, I weigh not even 180 lbs, I use my bed for sleeping. I do not jump on the bed, i do not throw myself onto it when getting into bed, i gently scoot into bed. There is no reason it should have this problem. There is no reason their company should make a customer fight so hard to get good customer service. It is truly ridiculous!

I am so very sorry that I did not read the comments for Simmons mattresses before purchasing mattresses and box springs. Our purchase was made 10/02/2012, from Indiana Furniture, Valparaiso, Indiana. We are two senior citizens, nearing 80 years old. In need of two double bed size mattresses, we purchased the low end Simmons set. At this age we did not feel that it was necessary to purchase a high end mattresses with extended guarantees. Also, it is a a matter of economics when one is on a fixed income. Needless to say after a short time both beds have developed a "butt hole" in the center of each mattress. Each bed has been occupied by only one person, and each of us under 200 lbs. I have not contacted Indiana Furniture, as we received only a 90 day guarantee from their company. It is my opinion that Simmons should have issued a recall due to the many complaints of sagging!

I purchase Beauty Rest Eleanor Plush $1300 on 3\25\15.. it started sinking after 3 days. I called customer service and left a book voice mail... waiting for a callback. I only wish I would have read these comments before spending a total of $1800. I hope my situation turns out favorable. I am 6 months pregnant and can't sleep on the mattress. I wake up feeling bad and can't hardly walk. I understand that my medical condition is a factor. However now my back is worst than a week ago... feeling upset and sleep deprived... I am going to contact an attorney if no response. Maybe a class action suit may be better...

I have just begun the complaint process. The store I purchased Beautyrest Black Extra Firm, from, Lotts Furniture, in Fernandina Beach, FL, would not give me a store warranty or 90 satisfaction guarantee. Now I know why. Both husband & I hate the mattress. Doesn't feel like one in store. You can hear the popping off spring. Had it only a month. Wish I kept my 13 year old Stearns and Foster. This Beautyrest of so, so hot you wake up in a sweat. The pad to protect from stains they make you buy is also hot even though it says cool comfort. It is supposed to have extra strong coils, edge protection etc..

After having no follow up from my local Sleepy's store (I called, phone was not answered and no message service came on), I once again called the Sleepy's customer service. ** took my call, listened to my frustrations and contacted Simmons for a three way call. Simmons said they had no record on me. No complaint, no return, no letter on file, nothing. After hanging up with them ** asked that I submit more photos of my mattress via email to her and she would show them to her supervisor. At the end of the day the supervisor, ** called and said I would be getting a new mattress set. ** followed up with a phone call to me later that evening to make certain everything had been taken care of. My mattress set was exchanged on 3/23 with no further problems.

The Simmons Windcrest mattress was purchased less than 3 weeks ago and the indentions in the mattress are already so deep that restful sleep is impossible. The mattress was purchased from ShopHQ - who can't be reached! Beware of ShopHQ!

Less than 1 year in, the mattress was sagging so bad that it looked like it was 20 years old. Dealer would not replace. Now, less than 3 years after buying this $1000+ mattress, we are getting a new different one.

I would like to say I am very unsatisfied with the quality of the bed. I got the delivery of the bed along with the Box springs suggested by the Store where I bought (Home elegance, San Leandro, CA) on Jan/30/2014. I was good initially for few months and started sinking in middle, then I added few more wood rails to support the existing frame a box springs but no use. I experienced lack of sleep and then back pain and went to doctors for cure. Later I realized it’s due to bed. The bed started making squeaking noises at the corners and I completely lost sleep in that bed. If I or my wife moves during sleep, I wake up due to those sounds.

My husband and I purchased this mattress (Simmons East Lake Queen Plush Eurotop) from Factory Mattress just over a year ago. At first it was fine, but after just a couple of weeks the mattress began to sag significantly on my husband's side. We have a 120-lb difference in weight, and inevitably I started experiencing problems from one shoulder being completely unsupported due to the sagging beside me. I began sleeping top-to-tail with my husband which isn't very convenient. We tried rotating the mattress, but that resulted in the other side becoming sagged too causing even more problems. I started experiencing pains in my ribs and shoulders and had to go to my physician multiple times as well as hospital visits for CT scans.

This is the worst mattress I have ever slept on, including hotel beds! I purchased the Beautyrest Black Plush; I wake up with numb legs and hips. My back aches all day. I have neck and shoulder pain and under doctor's care. I bought this to replace my 12-year old mattress. Boy do I regret it!!! This mattress is far from plush. I get more comfort sleeping on a rock! Simmons needs to do the right thing and recall their mattresses. They are not living up to the "recharge" claim - I'm not recharged, I'm broken down!!! I have never been in so much pain in my life and it all started after the very first night I slept on this mattress.

We purchased in Jan 2014 a Simmons Recharge from Sears and within one year it sunk 2 inches on my husband's side and 1 inch on my side. We are not big people! So I filed a complaint and they said they would refund the price we paid, for us to go the Sears store pick out another one because, the one bought is no longer being made. So we did figured if we purchased one with more coils it would hold out better.

I purchased a King size Simmons Cold Spring pillow top mattress from Rooms to go which apparently has a 10yr warranty. The problem is that it has very significant dips where we sleep after only 2 years (started about 6 months in). The mattress warranty code is A which supposedly means that it has a 10yr warranty, although I have tried to contact Simmons through the proper channels set up on their site 4 times with no response. At this point I paid over 1000.00 for something I will probably throw out and my back is in bad shape. We are not large people and neither of us had back issue prior to this mattress. This will be my last experience with Simmons.

Purchased a Simmons Beauty Rest from the recharge series. Made this purchase from Mattress One for our vacation home. I wish I would have read these reviews before. We only slept in this bed for 6 months and sides started collapsing, like a layer cake that slid off. Then the impressions started and continued to deepen. I called Simmons. They said it sounded like a manufacture defect and I needed to contact the store where I made the purchase. Mattress One told me to file a claim online with explanation and photos. I did just that, documenting the impressions and the out of shape top with a level and ruler. I never heard back from anyone for weeks so I called them. The claim was denied saying that it was a Foam Incasement Failure and was not covered under warranty.

We purchased the Simmons Heavenly Bed at Pottery Barn in Monterey. After 18 months, the mattress sags on the sides and is uncomfortable to sleep in. Neither my husband nor I am overweight. We have contacted Pottery Barn. They referred us to Simmons. We e-mailed Simmons and filed a claim. They never responded. We phoned the Simmons phone number numerous times at 877-399-9397. It just gives you a rapid busy signal. We have no place to turn. This mattress was $2000.00. It has a 10-year warranty.

It didn't take long before my new bed sagged in spots, but the bed became a slide. Imagine getting ready for bed, sitting down on the edge of your bed, then sliding on the floor. The store I purchased the Simmons bed has already replaced it once and not long after, I am falling out of bed again. Imagine waking up in the middle of the night (with pain) to find that you have one foot on the floor supporting your weight so you don't fall out of bed. I suspect a law suit maybe the answer if I cannot get immediate action.

I bought a Beautyrest rapid firm Cal king mattress in May 2014. Have for only 5 months when the mattress on one side starting collapsing. Since then I can't sleep on one side for too long cause pain starts. Am not even 40 years old yet. I called American Furniture Galleries where I purchased the mattress and was told would not replace cause of a small stain. They never gave me or brought to my attention this would cancel the warranty per Simmons Manufacturer. Nor was I provided a detailed warranty. Also told me this was against OSHA. Manager would not even do anything to satisfy us even being we have purchased many items with them. I will never purchase from American Furniture Galleries again nor buy a Simmons mattress. I would be more than happy to do a class Action Lawsuit. I will be investigating my options to get a mattress replacement still.

I purchased this mattress in May 2014 because of the good experience I have had for the past 25 years with Simmons Mattresses. The bed hurt my back immediately and I contacted Simmons to find out what I could do. I replaced the 4 slats under the box spring with a custom-cut piece of plywood. No success. I contacting my retailer, ABC Mattress, and after many attempts they came and did a bed check conducted by their delivery men. They refused to assist me since unbeknown to me, they are no longer a certified retailer and for good cause.

I've been brand loyal for 32 yrs. I purchased a Queen Simmons Beauty Sleep Persuasion Plush in May 2014. 5 months later the foam flattened causing me to roll off the bed. They honored the 10 yr warranty but said the new mattress wouldn't have one.

My wife and I bought a Beautyrest mattress from Macy's maybe 3 years ago. I don't know the model name/number, but it wouldn't do much good anyway since the manufacturers change those for every retail outlet to confuse the consumer and make it hard to comparison-shop. Anyway, we just finally gave up and replaced it last month. For an $800+ mattress, it should have lasted a lot longer. We started noticing rutting and other issues within a year, and by this summer it was basically unusable.

I am a disabled veteran and was looking for a new bed in May 2013. After looking around my wife and I found the recharge series. The in store model felt comfortable and we had pretty good use from our 2006 Simmons bed. After delivery my wife complained her hips hurt, be we chalked it up to a new bed. Months went by and I started to develop all over pains. Then about 7 months I started having dizziness after waking up.

Bed was great for 6 months and then the common sag developed on both sides. Contacted "warranty" support... Said we would have to do all the measuring which is useless since the bed only shows the indentation while you're in it! I way less than 150 lbs. I will never buy a Simmons again! I have told everyone I know not to get one and suggest you avoid this brand if want to save your hard earned money! Hope this review helps someone else avoid a big mistake!

What a joke, after their mattress literally fell apart after 4 years of use (springs collapsed on one side), response from their "warranty" department was..."buy a new mattress, it has a better construction". Haha so much for 10-year warranty. I'll make sure I don't buy your brand anymore. Good luck selling your junk.

Simmon Beautyrest Recharge Hatteras - Purchased this mattress on 1/15/15. When they unwrapped the mattress it smelled so bad. The guys said it would go away. I left the windows open and the ceiling fan on. I put baking soda under the bed, still the smell would not go away. The company I bought it from did replace with a new mattress. This one did have a slight chemical smell that did go away. But the mattress has already begun to have a indentation where I sleep - it is like I'm stuck in that spot. Have emailed the company I bought it from hoping I can exchange for something else.

I bought the most expensive king size Simmons with 1800 pocket coils with a pillow top and it's 4 inches sagged out on my side and 3 on my wife's side. Also bulged up in the middle 3 inches. It's 6 years old now. I complained the first year and they said they would come with a heavy metal construction level and place it on the mattress and measure. If it had a 2 inch gap under the level then they would replace it. It's probably good they never showed because I would have beat him with the level! Obviously Simmons has no warranty with the stupid way they inspect so the only way to get your money back would be a class action lawsuit. Or we can all piss and moan and let another billion dollar company take advantage of us.

Wish I would have read all of those One star reviews before our $1,000 purchase. We bought our mattress, Mattress Mart in Gulf Shores (Foley) Alabama... summer of 2014. It is about 9 months old, we don't even have it all paid for yet, and it is totally miserable. 3-4" dip on her side and 4-5" dip on my side. We both wake up numerous times every night with aches and pains from being all twisted up. It was awesome for about a month and then it started sagging and continually got worse. Now we have to hold onto the bedpost to pull ourselves out of the HAMMOCK. We are both on social security and cannot afford to buy another one (that’s why we got one with a "20 Year Warranty".)

My husband was experiencing back pain and the mattress was showing depressions. Mattress inspectors came out measured the indents which were over the limits. Simmons/Beautyrest people declined the request because of a stain (sweat) on an area not by the depressions. This mattress was purchased Oct. 2013, well within the 10 year warranty time. Do they plan to resell that mattress? I am not alone in this problem concerning this company and feel they are in the wrong here. The public needs to know how they work.

I submitted a claim regarding of sagging of my mattress and also I was even getting back pain and went to Physiotherapist. However, Simmons denied my warranty coverage due to stains on mattress. I'm not sure how small stains can void the warranty. Are they going to resell the mattress? The 10 year warranty Simmons advertises is useless with all these kind of hidden clauses. Also, they claim that sagging is normal (which they call body impressions) after using the mattress for a while.

In July 2013 my husband and I purchased a Beautyrest black series Simmons mattress, not knowing we would get a defective one. The sales rep told us it was considered the Ferrari of all mattresses, yeah what else?! We believed him. He also said it had an excellent 10 year warranty, yeah ok! We also believed him. Back then I was 5 months pregnant, reason why we got a new mattress in the first place. Long story short... The only times we loved and enjoyed this mattress was during our "trial" at the store and the first week at home. After that we haven't been able to sleep, especially during my pregnancy.

Bought 2 mattress from Darvin furniture. Got them delivered last week. Cant sleep on them there is strong chemical smell. Working with the store about changing them into something else. Store already told me if I take anything cheaper no money back. :(

Bought queen recharge mattress in May 2013 from Sleepy's. Top started to pop up/separate. Sleepy's sent inspector out to check. Replaced with a new one in April of 2014. Now have same issue. Sleepy's doesn't send inspectors anymore, they make you do it yourself. What a pain! Called Simmons direct. They will not get involved! Claim it is the dealer's problem! So, Simmons can make defective products, and whoever sells them is stuck cleaning up their Mess! Nice customer service Simmons! Also, paying delivery charges to replace their defective product is B.S.!

Decided on the Beautyrest Firm black series with adjustable base from Macy's for almost $3000. Bad choice. It's been almost 1 month now. No bounce to the mattress (I refer to it as laying with a thump) and it sleeps VERY HOT. It's 4:30 am now and it's very hot to the touch where I've been laying. It also doesn't have good side support for sitting on. I am returning as I have 60 days but I have to pay 15% restocking fee and $100 pick up fee and $150 for the mattress cover they had me purchase which they said I needed or my warranty would be voided if a speck of anything is on the mattress which makes me believe someone is going to receive this mattress I've already slept on.

I purchased a new Simmons mattress and box spring back in May 2014, and although I don't recall the specific name of it, it was a pillow top and seemed great in the store. After sleeping on it for a few days, I noticed a deep indentation in the bed and it was worse than the slight indentation I had in my previous old mattress that I gave away after 20 years of use. After 2 weeks it was terrible, and I asked the store to give me an exchange. The next mattress was also a Simmons, and it is called Recharge. After 6 months, this one is a disaster and is lumpy, sunken in dramatically where I lie, and sinks in horribly on the edge of the bed when I sit on it. When I make my bed, I stand back and look at it, and it looks like there's a sinkhole in it!

The mattress was purchased on 2/16/14. By 9 months of purchase date, the mattress began to have sagging and my husband and I experienced hip and back pain and restless sleep. The mattress with the tufting does not show the warranty's required 1.5 inches of sagging on a photo that is required. The Simmons representatives response to our request to visit and assess the wear after only 9 months was "this service is not provided". I did take a look on line and found that there are a lot of complaints matching mine. $1000.00 for a mattress that sags after 9 months is defective rather or not a picture shows the sag! Shame on Simmons.

We purchased a very expensive Simmons Beautyrest Quinnville mattress less than 3 years ago. Before the first year was ending, we started to notice that our bed was depressing where we slept. It has gotten so bad now that I cannot sleep on it as it causes severe back pain. The store we purchased our mattress from has since closed therefore we had to file a complaint with Simmons directly. We were advised to send the proof of sale and they would schedule a mattress inspector to come out. After the mattress inspection, we were informed that Simmons would replace our mattress with one of equal or lesser value but only of Simmons brand. We will be replacing with the Comforpedic as it is our best option of their (terrible quality) options. We are hoping to get at least another couple of years out of the new mattress and have resigned ourselves to the fact that we will again have to purchase another mattress much sooner than expected... and it will not be Simmons!

We purchased a Stearns and Foster mattress but found it to be extremely hot. So we traded for a Beautyrest Black Luxury Firm mattress based on the salesman's recommendations and the company's literature on all of the steps they had taken to design a product that draws heat away from the sleeper's body. Unfortunately this mattress is extremely hot. What I realize in hindsight is that when Simmons was talking about all the steps they had taken to eliminate heat, it means that they recognize that their basic design decision, to use lots of memory foam and versions of foam, by its very nature creates a heat problem. Which they claimed to have solved. Not true. I know that the problem is not me. Within the last month I have slept on four hotel mattresses and a guest room mattress at a friends house. Zero heat issues with these other mattresses.

I bought an $800 Simmons Beautyrest mattress that has a memory foam pillowtop. After only 6 months of using the mattress, there is an indentation from my body that does not go back to where it should. Unfortunately, I bought the mattress through an online company that I'd have to pay to ship back to them to inspect the mattress. If it is not within Simmon's warranty claim, they will not send a new one. The shipping is too expensive, so I'm just going to live with it until it is completely unbearable! I had spoken with a local Simmons store owner and he mentioned that ALL MEMORY FOAM PILLOW TOPS break down from sweat if you do not have a waterproof mattress cover. I wish the online store would've told me that. I did have a mattress cover, but not waterproof. I have seen lots of complaints from other Simmon's mattress owners, and I'm wondering if they have memory foam pillow tops as well.

Bought a 'special' beauty rest mattress about 8 years ago. Had a 10-year warranty. Went to inquire at same place of prior purchase and same guy who sold us the first one was telling us about the 15 year warranty the new ones have. He also reminded me the first one had a 10-year warranty. We checked and it was still under warranty. So I asked to file a warranty claim. The store sent 2 guys to examine the mattress, the claim was filed and about 2 weeks later a 'senior territory manager' from Simmons sent a letter (plain letterhead) denying the claim due to 'Simmons product that is stained or soiled, even if defective.' There was no phone number on the letter and no statement of appeals process. Contacted corporate office in Atlanta and once the representative learned the claim had been denied he said I could only appeal to the store where it was purchased. Called the salesperson and he said there was nothing else he could do. Turns out the claims person is also sales rep for the store. I have requested the claim number, copy of the warranty claim and the original invoice from the store (pending).

We paid nearly $4,000 for a ComforPedic mattress in 2009. The deep foam (under the 2 inch top foam layer) has gone bad and Simmons will not warranty because we can't get a good picture of the depression. If the top foam bounces back it is impossible to get a photo of the problem. Since they don't have a representative in our area, their answer was "want can't help you as it appears to be a COMFORT issue." DON'T BUY THEIR EXPENSIVE PRODUCTS. THEY DON'T LAST AND THEY WON'T STAND BEHIND THE WARRANTY.

I bought a new mattress set. It is a Simmons Beautyrest pillowtop - the Manhattan Beach. It is exactly like every previously has written. It is like a canoe, it sinks in the middle, causing terrible backaches making you get up because you can't take it anymore and be tired for the rest of the day! Years ago, I purchased a Simmons mattress to replace a waterbed mattress and it was firm and expensive but that lasted forever and was great. So they need to stop making the pillowtops or correct the problems with them. Lost money and lost sleep. I will make a better investment next time for sure! I bought it through ShopNBC so I only have a credit card statement and only got a 30-day warranty...

I purchased the Dorinda pillow top mattress and matching box spring on 02/12/2010 for $986.00 plus tax. In November of this year (2014) I called the store where I bought it from to get warranty service because the mattress is sagging on both sides of the bed. My husband and I are getting backaches. I understood that the mattress has to meet a certain indention before they will honor the warranty. A man came to the house and took all of the measurements and said we would hear from someone soon. I got an email from the store stating our mattress either had stains, had been wet, unsanitary, or had burn holes. My mattress had none of these things!

As others have written, this mattress with gel foam topper is terrible. Absolutely no support and sags terribly. Also we've found it to be a very hot mattress. One person in it is not so bad, but two people with double the body heat is awful. But lots of soreness for both of us everyday from that bed. Paid $1500 and it was a waste of money. Have not tried yet to get a replacement.

After having a very positive experience with a Simmons Beautyrest mattress back in 2005, my wife and I purchased another Beautyrest mattress at a Banner Mattress store in Murrieta, Ca. This one was supposedly one of their elite mattresses: a Baychester Plush queen size mattress. I normally do not have back pains but within about six months, this mattress no longer had any support and my back started giving me pain regularly after sleeping on it. It collapsed so bad it was similar to one of those cheap "hide-a-bed" mattresses that are basically worthless. I called the store to find out about the 20 year warranty and was told at most, even if approved, they would only try to fix this mattress or replace. And after reading so many negative reviews about Beautyrest, we decided to just get rid of it. Unfortunately, this mattress cost us $1,750 and we ended up only using it for about a year. We recently purchased a "Sleep Number" bed which was a lot more expensive, but so far we really like it and have the impression it won't collapse quickly as the Beautyrest did. We had the Sleep Number installers take away the Beautyrest mattress, along with the box springs that came with it. We would never purchase another Simmons product and will warn as many people as possible in the future about our bad experience with it.

We have gone through a handful of TempurPedic mattresses, and now our top of the line Simmons Beautyrest is also like a canoe after 6 months. The warranty will replace it with another mattress but after doing research, we know that it doesn't matter. They all canoe and they all contain a host of cancer causing chemicals so it seems senseless to keep doing the same thing over and over. Go to www.mattresseducation.net to learn more. Serta, Simmons and Stearns and Foster - all refuse to sell me a mattress free of fire retardant chemicals even with a physician prescription which is perfectly legal. My daughter had a thyroid tumor removed and my husband chest pain and shortness of breath - both likely caused by these mattresses. Why do they insist of making us uncomfortable and sick? Sears refuses to give store credit for anything other than another useless mattress - what's up with that? Buyer beware. Buy chemical free latex!!

Simmons Beautyrest Mattress - We purchased a mattress and box spring from a local company in March 2014 (Buy A Bed Bedding), it was delivered the very same day. We were happy with it at first. In October we noticed that the bed has become very soft, especially on the edges. When we contacted the store they said they couldn't do anything and gave us the sales reps name. Amy never answers her phone or voicemails. So we are stuck with a lousy bed and no customer service, so much for supporting local business. I expect more.

I have very very bad experience with Simmons mattress. I bought beautyrest firm mattress on June 24th 2010, receipt no. ** from Simmons Mattress Gallery 101 Schoolhouse st. Coquitlam BC. The day I start use the mattress me and my wife back started hurt. I called Mr. ** (associate) and explain all my problems but result nothing. Now the mattress has a about 2 inch sag. After that I called so many times to Mr. ** and he arrange for inspect the mattress, guy came and he is very much sure about my problem and he promise this mattress going to be change. After I got the massage from Mr. ** that there's nothing wrong with your mattress, we are not able to do anything. Now I am stuck with useless mattress which I have to replace, they have lost loyal customer but obviously they don't care. Don't ever buy their products. The warranty is useless.

I purchased a Simmons Beautyrest Mattress and box spring on Feb 17, 2014. By August, it began to sag deeply on one side, and this is supposed to be a firm mattress! Neither my husband or I even weigh 150 lbs. The indentation is so deep in our mattress that you can see it hours after leaving the bed. After reading all the reviews, it surely seems the issue is widespread. Just filed a warranty claim with Simmons, per store instructions, so interested to see if it is satisfied.

Bought a queen Simmons Beautyrest Lahoma Avenue mattress about 5 years ago. For the past 3 years, I have been dealing with sink holes that get worse and worse, but I couldn't do anything until the holes were deep enough to count for the warranty. The store I bought it at went out of business so I've had to deal with Simmons directly. It's been about 10 emails and me having to repeatedly send the same information again and again because they say they didn't get it. Every step of the way they try to make it harder to comply so that they don't have to do anything. Well after all the hoops, they are going to replace my mattress. I have to pay $85 and have someone bring it to me and pick up mine. I moved with this mattress so there are some scuff marks on the side. Because of that, they originally said that my replacement mattress would have no warranty and be "as is", then they revised it to say that it will only carry the remaining portion of my original warranty. The only reason I am not giving them 1 star is because they have agreed to replace it (pending receipt of my original tags and a signed offer letter...faxed and mailed). I'm hoping it lasts longer than the old one.

I own a Simmons ENTRADA plush for over 8 years. Everyone in the household of 5 LOVE the mattress. Including myself. It is by far the best mattress I have ever purchased. I recently purchased a new one but only because I down sized from full to twin. I am not happy with the new one and am now looking for a new mattress but will not take any one except the Simmons Beautyrest Entrada plush. Please tell me it is still in circulation for purchase and where. Desperate.

Simmons Black Beauty - We spent 4000 for one of the "best" they make, was too hard after three months so traded it for a softer one (store Sleep Train) had a satisfaction guarantee. After three months way too soft, saggy etc. Decided to go back to hard one, they sent us out a used one, which is sagging on the sides where we sleep and ridged in the middle between us. I hate this thing and the company.

The worst company in Canada, I bought a 3000 dollars Simmons mattress from the brick new market with the lifetime warranty. Long story short it is defective and sinking in one side. Brick agreed to exchange it but Simmons send their inspector and he decided that it's very normal and you are not going to get anything. Families, if you don't this, just stay away from Simmons.

Bought a Sealy in 2009. It was horrible so we contacted the store and they came out and said they would gladly replace it. We decided to go with Simmons glen mill mattress. We got in on 1/27/14. By July of 2014 began to sag, bubbles that you felt when you laid down. The company, Mattress Matters, came and looked at it and agreed that it was defective and replaced it again. Well, now it is October of 2014 and the sags begin along with bubbles you feel when you lay down. I am so angry. My hips hurt when I get up for laying in the depressions. When you make the bed you see the ridges, etc. Never again will we buy a Simmons. Going to contact the company again. They have been wonderful but enough is enough.

Sears beautyrest mattress - Purchased this March 2014.. by August my back was killing me.. this mattress sagged and had a hollow part in the middle... just unable to sleep in it. Called the store in Jensen Beach, FL and the same salesman who sold it to me stated the warranty was invalid as I never purchased a box spring. He was told this was for a platform bed, not needing any box spring. Nevertheless I am screwed. They want nothing to do with you at that point. This was a $1200 mattress and I expected it to last more than a few months. NEVER buy anything from SEARS.. had other situations that they just gave me a hard time, appliances, etc. Be careful of their credit card statements as well.. Their interest is super high and they do make mistakes.. call them on it.

I purchased a Beautyrest Glen Ridge model mattress from Value City Furniture just a year ago. The mattress came with a 20 yr warranty....great right? (I was never given a copy of the warranty card) NO WAY! In less than a year the mattress began sagging on one side. The dip became approx 3 to 4 inches inward and almost 2 feet long. I contacted Value City who sent out a warranty tech. This guy was nice enough, took a bunch of pictures, and then told me not to worry...that this was more than enough to get a replacement mattress. Boy was he wrong. My 5 yr old grandson, who is very sick and being seen at a cancer & blood disorder clinic regularly, dropped his ice cream on the mattress one day when I was changing the sheets & pad to wash them. Since there is a 2 inch chocolate stain on the other side of the bed from the dip and at the foot of the bed my warranty is void & null.

We got a Black Beauty Mattress from Sleep County USA and the joke started there. The reason we got it there was because they sold us on customer service that don't exist after the check is cashed. The mattress is bunching up in the middle and the center sinks. The old saying you get what you pay for is not the case. This time we paid almost $4500 for this and it suck BIG TIME. Also Don't let Sleep County USA sell you on service because you will be disappointed. I'm almost to the point of loading it up and unloading it in their showroom while they are trying to hose the next poor guy that buy their BS.

I purchased a Comforpedic mattress 4 years ago. For the first year, it was the most comfortable mattress I have ever slept on. After the first year, I began to experience back and neck pain. My wife said the bed was comfortable so I did nothing. After two years my wife now says the bed is uncomfortable and hurting her back. She is barely over a hundred pounds! The store we bought the mattress closed down so I did not not what to do. I talked with a Tempur-pedic representative as I wanted to replace this bed after only 4 years of use. The Tempur-pedic rep suggested I look at the tag of the mattress and call the warranty service. I did. I was denied. I strongly insisted. So finally someone came over. She said that our mattress was not stained and quite clean. She said all was installed correctly. She pressed down and noted a difference. I received an email from the warranty department denying our claim. They do not stand by the 25 year warranty. The sales rep told me that no one offers 25 years on a bed unless it is of good quality and one is willing to stand by it. That was bogus.

My husband and I bought the Simmons "Whitfield" mattress for about $1100. We had a latex mattress for about five years that my husband loved, but was too firm for my skinny shoulders... I wish we'd kept it in reserve! The Simmons floor model seemed very comfortable after trying it for about 20 minutes. After we got one delivered, I'd say within two months it started sagging where we slept and a hump developed in the middle. We turned it, which helped a little for another few months, but it's back to sagging again. As many of the reviews here state, it sinks terribly and I wake up with sore hips and back every day. I called our store and they said for $55 they would send a Simmons rep to come out and check the bed. I don't want another bed like this one anyway, so I think we'll just buy another bed...and never again a piece of crap like Simmons! This stinks!

In May 2014 we purchased a BeautyRest mattress from Sleepy's. The new mattress was never as comfortable as my other Beauty Rest. Upon delivery, it was noted we did not need the box-springs and they were sent back to Sleepy's. The new Mattress has bunched up and is very uncomfortable. The 'Mattress Inspector' came and said it was not a box-spring problem, but a mattress problem. We have a letter from Simmons which says we are unable to have a replacement because we did not purchase the new box springs to enforce the warranty. I believe it is time for a class action suit against this company. I do not believe they are making the same product.

Bought Simmons Queen Mitzi PT Dec 27, 2013 from Mattress Firm. Within 4 months (immediately after the warranty period), has a hump in the middle, sags and lumps are all over. Contacted company who (after paying $25) sent a rep to take pictures and measure the sags. Sags were only an inch and so no warranty available. Offered to trade in on more expensive mattress but company did not agree.

When I had serious back issues after surgery, I decided to buy a Simmons beautyrest mattress. I needed a firm mattress and that is what I bought. I bought a bed and base from Harvey Norman Furnishing, Wairau Park. Shortly after the bed was delivered, I noticed that the mattress was rather soft and sagging badly. I contacted Harvey Norman, only to be told it was not their problem. They referred me to Simmons. I was sent a guide on how to check if the mattress had sagged. I sent the photos and it showed terrible sagging.

Purchased the Simmons Beautyrest 1000 from a local Sleep Country retailer. Initially the bed was very comfortable. After the "break in" period of about 2-3 months, the bed started sagging and slumping on each side where we slept. After many bed rotations and recommendations to press in the sides to even out the wear, it has only gotten worse. This bed now is less than 6 months old and feels like a tire old battered bed. We wake every morning with back and neck problems from the overnight slumping. I would not recommend this bed to anyone.. Ever..

I bought Simmons beautyrest recharge samson park from Ashley Furniture on 9/3/2013. After 6 months of usage, it depressed more than 1 inch. We complained and tech came and checked and we never got any information back from anybody. When I called customer service after 6 weeks, they informed that warranty need at least 2 inches depression for replacement. It's been more than 3 months. I see that it is depressed more. I can't even sleep on the bed. Not sure what are my options.

On January 1, 2010 my wife and I purchased a new Simmons king size World Class Mattress from Metro Mattress in Glenmont, NY. Within a few short months we noticed the mattress was sagging where we lay. We contacted Metro Mattress and filed a warrant claim on June 29, 2010. Metro Mattress sent the "Mattress Marshall" to our home to inspect the Mattress. She stated that the indention had to be deeper than 1&1/2 inches to be covered by Simmons warranty. Now the mattress is sagging 2". The 10 year old Simmons mattress I replaced was a better mattress than the new one I paid $2,000.00 for. I am very disappointed in Simmons no warranty. I have been buying Simmons Mattress for 40 years but never again. As large of a corporation as Simmons is, I would think they would like to retain loyal customers, however the reviews I read indicate they don't really give a hoot. I think the mattress business in general has gotten so competitive they just want to sell you and forget you and there is no warranty. HOW SAD!

Had this bed for six months. It is lumpy and uneven, especially in the middle where not slept on. Every morning I have back pain with this bed through lack of support. This is a cheaply made, inferior bed with nylon covering. Only one side can be slept on. I have had this bed taken back to factory for checking but they find nothing wrong with it. This is a truly dreadful bed that is probably headed for the tip soon.

After owning Simmons Beautyrest mattresses for many years with no complaints, I bought a queen Beautyrest Edmore in May 2014. It felt so cheap and nothing like the quality of the ones I still own or had owned. Within 90 days the mattress sagged dramatically on the side I sleep on. I weigh 110 lbs. I called Mattress firm who offered to replace it without any drama. A new one was delivered a few days ago and the delivery guy said they had replaced MANY of the Edmore's for the exact reason. I have little faith that the new one will be any better.

Let me begin by saying that for most of my adult life, I have purchased and slept on Sealy Posturepedic mattresses, and never had a problem with one. In the summer of 2008, I bought a Simmons Beautyrest Mattress & box spring set from Macy's, which came with a 10-year warranty. If I had gotten 10 years out of the mattress, I would have happily bought another, however after not even 4 years, the mattress sagged so badly that I couldn't sleep on it anymore. I called Macy's to complain, and they sent out an independent inspector to evaluate the mattress.

Simmons Beauty Rest Black from Macy's - We bought this gel foam mattress about a year and a half ago at Macy's and paid a hefty price for it. My son has been complaining about it for a while as not being supportive and sinking. He then sleeps at the opposite end of the bed for a while. The bed is too heavy to keep turning it around. I tested the bed out today and sure enough, there is extreme sinking in the middle. This was a very expensive mistake. We will be buying a Sealy from Costco soon, and be checking with Macy's about what we can do about this issue. Never again.

Bought a Simmons Beauty (Ugly) Rest mattress in February. In about two weeks it started sagging. Called Godwin’s Furniture - they send tech out. They say it is not bad enough. It is Not the same mattress we test in store. Godwin’s manager is failing to contact us. Reporting this to Consumer Affairs and Better Business Bureau. The mattress feels like you are sleeping at a cheap motel. Feels like I am getting sick. My body is all ache as if I am getting the flu after a night of rest - Lol.

I GIVE UP!! I bought a Simmons Beautyrest from Mattress Firm and I have been trying to get a tear in the seam fixed, only to find out that warranty does not cover that. It is definitely a defect in the manufacturing of the mattress, but NO ONE wants to cover it. My only recourse left is to say, "I WILL NEVER RECOMMEND SIMMONS COMPANY TO ANYONE."

My mattress sags like everyone else noted. I had Simmons out to inspect and they would not honor the warranty because the large crinkly tag by my head had been removed. I had the mattress a little of a year and can barely sleep on it. I have the receipt and the tag. Please contact me if you have had a similar situation.

I purchased this mattress about a year and half ago and paid about $1500 for it. I noticed right away it is much softer than in the store. I decided to give it a try. With time, it has gotten to where there is no support. The middle sinks in. Where ever you sit or lay sinks down several inches. It's like you are sitting in a hole. I plan on putting in a complaint for a defect. Can anyone who went through he process give any advice? What do they check for? What should I be looking for? Has anyone had success in getting a new mattress or refunded? There is no way this bed has the same consistence as the model and the materials to make it are questionable. My email is ** for any advice in how to pursue this. Thank you.

I purchased a Simmons Beautyrest about 5 years ago. And when the mattress was around 3 years old, I started noticing an indentation. Keep in mind I am 111 pounds. As a result, I decided to rotate the mattress so I could sleep on the other side. Now the other side has a hole, dip and I wake up with an aching back. Because I can't afford a new mattress, I've resorted to purchasing a foam topper but this didn't help with the hole so I put a pillow in between the mattress and box spring. I'm just so disappointed with the quality of this mattress. I will never purchase a Simmons product again.

I have had my Simmons pillow-top mattress for just over 3 years. I started to notice a dent in the middle of the bed after about 2 years, but thought it would get no worse. Well, a year later and the dent is "the worse the inspector has ever seen" and I wake up with a stiff neck everyday. I went to Ashley Furniture where I bought the bed and they had my purchase on file in their computer system, never asking if I had removed the tags. We had to waste everyone's time by having an inspector come out and spend a half hour taking pictures of the mattress from every angle (knowing full well when he saw the tags removed that I was out of luck.) I was feeling confident that I would be able to get a new mattress UNTIL I got the call the next day..... I had cut the huge annoying TAGS off the bottom of the mattress! I explained that the tags said they could be removed by the consumer, to which the rep replied, "But did you keep them? Without them, the warranty is invalidated and there is nothing we can do." Lesson learned -- KEEP THE TAGS ON YOUR BED!

Purchased a Simmons (King Bryanna Plush) 1.5 yrs ago for over $2,000. I am angry with myself for not sending it back to the store the very next day. It is noticeably higher in the center and we have to sleep on the very edge. It doesn't at all compare to the store sample. Now, after one and a half years, I feel like I'm sleeping in a ditch and can feel the coils. Wish that I had my old mattress back. My $500-$600 mattresses of the past were much more comfortable... even after 10 years. After procrastinating for so long, I finally called the customer service tech. He is coming next week.

Mattress no longer provides needed support to hips resulting in severe pain and sleeplessness. Mattress sinks/sags approximately 4-5 inches or more when I lay down (I only weigh 150 lbs). Pain goes away as soon as I get up. Warranty applies only if "surface" sags 1 1/2" or more, no one laying on it. I'm screwed. Started when mattress was approximately 2 years old and has progressively worsened to where I have to sleep on the couch to get any rest at all. I purchased for $2,500 from Sleep Train and they have told me there is nothing they can do for me.

Trying to return a defective mattress for almost a year. Sears cancelled its contract with mattress inspectors and customers must send digital photos in. Worse process ever! Agents are great but this is no way to treat customers.

After having a mattress 15 years, it was time for a new one. I purchased from American Freight in Ann Arbor MI. another brand first, that within a week sank, so they replaced it. I chose to upgrade to a FIRM Beautyrest for my bad back, thinking the Beautyrest would be worth the extra money. I paid $1000 for it. After 2 weeks it sank worse than the first one! My old mattress was better than this Beautyrest and oh how I wish I would have kept it! My back is killing me and I am on disability, so buying another mattress is not in the cards for me. I have literally put towels in the sink hole and then a piece of foam over that just so I don't have to crawl out of it every morning. DO NOT BUY BEAUTY REST!!! Don't waste your hard earned money on this crap.

My husband and I went to Raymond and Flanigan to purchase a king size mattress set just 2 months ago, May 2014. After trying out different bed sets with the sales person, our choice wasn't available except of the floor model. We were very concerned about purchasing the floor model. We were assured that the quality and manufacture warranty in buy would not be a problem. What do you know, the mattress already started to sag. I spoke to the manager who said he'll get back to me and never did. After calling and calling customer service, they told me the floor model is not refundable and the manufacturing warranty is also not valid. We paid close to $1500. Five thumbs down for Beautyrest and Raymond & Flanigan in Farmingdale, N.Y.

Purchased our Keira plush less than 3 yrs ago at the marine corp exchange Parris island. Not sure after how long it started to indent. We had no clue of a warranty until recently when a friend said she just purchased one and had warned her of the condition of ours. Then she told me about hers having a 25 yr warranty or something. So after looking into it and contacting Simmons we have a "10 yr warranty". Bed check came out... Measured 3" and 3.5" impressions. The "normal impression" is 1.5" or less. Well because of "soilage" they denied your warranty. No wear in the warranty card does it say stains void the warranty. Anyways lesson learned. Screw them. Just like the other reviews the warranty is all baloney. I will NEVER buy a Simmons again.

I bought the "sasha" queen mattress and box springs at the marine corp, San Diego exchange. It is now unusable. They have since discontinued Simmons. Exchange personnel referred me to the manufacturer. Attempted to contact via website feedback. Have not heard back. This matter is urgent because of a prior injury to my lower back.

Purchased a Simmons Levana Lux (black style) mattress & box spring set last June (2013) through "Ortho". The bed heavily squeaked shortly after having it, which, their "inspector co. partner" tried to say it was my original frame. I insisted that we remove each box spring away from the frame and compress down on them. Sure enough, it was one of the box springs!!! Since about January/February of this year, I've developed a 2"+ sinking in the mattress. I checked with a competitor mattress manufacturer who insisted it was the "cheap foam" Simmons uses atop the mattress. However, they were "afraid" to address such a matter in writing (probably out of fear of a legal war with Simmons). WHAT I NEED ARE OTHER CUSTOMERS WHO ARE WILLING TO GET TOGETHER ON WHETHER WE CAN INSTITUTE A CLASS ACTION AGAINST THESE PEOPLE. FEEL FREE TO CONTACT ME. I'M IN S. CALIF, LOS ANGELES AREA. Apparently, I'm the 193rd such customer complaining just on this site, so imagine how many more there are out there? Thanks for reading.

We bought a brand new $1,300 - 1,400.00 Simmons mattress that now has impressions in it from our bodies laying in it after countless nights of sleeping. We are by no means, overweight huge people at all. I find this very unacceptable after having owned this mattress ONLY for 4 years. After we made a warranty claim, a local store Steinhafel's (place purchased) had sent out a warranty rep of Simmons. They noted an almost invisible smaller stain in which they have said voided the manufacturer's warranty. Therefore, nothing will be done and this mattress is no good anymore. Money down the drain. I expected that this mattress of a well known reputable company would have lasted at least 8 - 10 years. Typical American crap. Stay away from their garbage.

Had 3 Simmons mattresses replaced in 9 months, 2 plush, 1 luxury firm purchased from Sleepys. Charged $106.95 for each replacement. After each examination, Bed Check stated the mattresses were Sub Standard. We need a mattress Lemon Law!

Since 2011, my husband and I are on our 6th Beauty-rest mattress. We tried the firms ones, the soft ones and the plush pillow topped ones. THEY all do the same thing. SAG. SAG. SAG. The only good thing about it, the store we bought them from has honored the warranty. Now I have to wait until Tuesday to see if they think this one is sagging enough to do something about it. And by the way this one, we've only had it since February 2014 and it's now the end of May 2014. It's like I keep telling the store manager... "It's not like we stay in bed all the time, IF we get 7 hours of sleep we're doing good". Going to a totally different brand. We would love to try the Sleep Number but no one in Panama City carries them.

I have the exact same experience. Tech measured 1". Macy's said I can get a refund when it measures 1.5". So now I have to suffer. Purchased bad mattress made by Simmons in San Leandro CA from the Macy's store in San Leandro CA. My set cost $888 including the box spring.

I bought a Simmons mattress in 2009. In 2013, we started having huge issues with a pit in the mattress making it hard for us to sleep. They sent someone out to check our mattress and said that the pit was NOT deep enough for them to warranty it. Now, a year later, the pit is getting worse. My neck and shoulders are being affected as well as my sleep! I will NEVER purchase another Simmons mattress! They Don't honor their 10-year warranty! We spent $450.00 on a piece of CRAP! If I had known this before I purchased the mattress, I would have bought a different brand.

As part of my divorce from my husband who is a National Account Rep for SIMMONS, I picked out and received a mattress and box springs in the neighborhood of $1,300.00. This was in the fall of 2009. Within 6 months, the bed began to sink in the middle. I contacted the warranty department - at this point the divorce is already final. They finally sent someone out who told me there was nothing wrong with the bed and that I needed a different box springs - which they charged me $85 to deliver. The damn bed sinks so bad now I have to climb out of the middle every morning - I roll into it at night. Putting a piece of plyboard did nothing. And I was married to one of their reps for almost 10 years. I never ever would recommend one of their products.

Shortly after the sleep trial was over, the mattress started to dip. Became very uncomfortable. In order to take advantage of the warranty, I had to submit pictures and the problems didn't match the requirements for the warranty. Purchased this mattress because of what we thought was a very good reputation. I'm about to purchase another mattress but not from Beauty Rest or Sleep Train. Customer service was non-existent. The product lasted no more than 4 months. No excuse for this.

The mattress was a Beautyrest Recharge Edmore Plush. I have had the mattress less than a week. Within 3 days the top of the mattress had separated from the rest of the mattress and bunched up making it like sleeping on rocks. Defective would be putting it mildly. Cheaply and poorly made would be more accurate. I went back to Mattress Firm and explained the problem to the salesperson and was issued a tentative refund which has to be approved by the corporate office. If they do not make good on this you can change the above rating to angry.

The most hard non-flexible non-confirming painful mattress ever. In this price range, I'd expect an ahhh bed... but it felt nothing like the floor sample. Thank goodness, I can exchange within the comfort warranty. All the Black series are rock hard. Ouch!!!! A coffin is probably more comfortable and if I had kept this bed, I probably would have ended up in one 6 feet under! Hope the recharge line holds up because that's what I got in place of the black. What a nightmare... but my retail establishment was helpful.

We purchased this mattress at furniture warehouse and within only weeks both sides of the mattress were sagging, deep intentions! We are not obese people! This was my second mattress from this store. The first one did the same thing. They exchanged with much complaining from me. Terrible product!

We are on our second warranty request for our Beautyrest Recharge mattress since 7/8/13. Both mattresses developed terrible sagging within days. After reading so many horrible nightmare reviews, I have to ask how Simmons continues to sell these mattresses and why there hasn't been a class action lawsuit filed?

We purchased a Simmons Black in May 2013, from Macy's in Short Pump/Richmond Virginia. By January 2014, the mattress was noticeably compressed. Neither of us is overweight, both thin adults. Macy's has given us the run around by contracting out with a 3rd party called Tristate rather than Simmons. It is now month 4 and still not able to get anyone from Tristate to come look at the mattress. Is this how Macy's takes care of customers?? We are told this same Tristate company manages complaints on furniture sold at Macy's as well... so buyer beware. DO NOT BUY ANY FURNITURE FROM MACY'S!!!!! A woman named Melinda is sending us a $25.00 gift certificate for our "troubles" with our $2,000 mattress. Is she kidding? The next appointment to have Tristate come out is late April. We will be one year out before we get human eyes on this mattress... What do we do next? Do we need an attorney?

After 4 months, the Simmons queen size mattress developed a large sinkhole area 3 ft by 2 ft that sank about 2 to 21/2 inches and a smaller one near it in the center about 1 1/2 inches. It is about 6 months now, I paid 49.00 plus tax to have them come out and look at it. It did have a problem. But someone else makes the decision about a replacement. The store was fine and helped me with the paperwork. I hope the claim is approved so I can get something that will not have the sinkholes... The box-spring I got with it is in excellent shape, just the mattress is bad.

Had gotten in Jan 2013, by May was sagging. I live paycheck to paycheck and spent my taxes on this. Now this year instead of getting other things I need I have to buy another mattress, this time it won't be a simmons. I am thinking of calling the BBB for this is robbery and false advertising. For my code is letter A and should be under warranty for 10 years .

Contacted Mattress Firm who sold me the mattress in May 2013. Original complaint was faxed to Mattress Firm on 1/17/14 by Mattress Firm in Conroe Texas. Inspection was done on 2/26/14 and a $25.00 fee was charged. When the report was received, it showed the mattress with a "body impression" of less than 1-1/2" although it was sagging 1/2". I was certainly never told that Simmons had such unrealistic tolerances and would have certainly not have purchased a Simmons mattress if this information had been provided. When reviewing other complaints, this seems to be a standard complaint.

We have had are mattress (BEAUTYREST) for 2 1/2 years. Called in because the bed was sagging so bad my back and neck was hurting. The warranty does not cover anything. This brand of bed sucks a big one.....

I filed a warranty claim with Simmons Mattress on March 12, 2014. The original Company that I purchased my queen set (Simmons Beautyrest Fontelina) from has closed down which was Mattress Warehouse of Newport News, Virginia (Date of purchase January 09, 2010). On March 12, 2014 Simmons stated that they would have Bed Chek come and inspect my mattress within three to five business day. That did not happen. So, I called Simmons on March 18, 2014 and ask them why has not Bed Chek came to check my mattress. Simmons told me that they would send Bed Chek an e-mail and also gave me Bed Chek's phone number.

Simmons Beautyrest Classic Nicole Plush Super Pillow Top - Bought mattress brand new on Jan. 28 2013. After just 2 months, it is sagging, has about 3" bubble. Not sure what is going to happen. Was told to take photos and cut off tags and submit to store. Were told would take ten days. DO NOT BUY A SIMMONS!

I bought the mattress from Macy's, it is a Beautyrest Black Queen Mattress, Rita Tight Top Extra Firm. I have had the mattress 22 months. It now sags 1". Macy's sent out a rep who place a piece of string across the mattress weighted at the end and photographed the 1" dip. However, if you sit or lie on it, it pretty much completely depresses. Macy's customer service very nicely told me to continue sleeping on it until it reached 1.5" Then they could exchange it for another. I explained that I have back issues, hence the extra firm mattress and that I have to sleep on my stomach, but now that the mattress is beginning to have a trench in it. I can't sleep on it. After much back and forth. They said they would do nothing until the dip is 1.5". As per the Manufacturers Guideline. I am not impressed with Macy's and will never buy anything from them again. It appears that Simmons has an appalling reputation. Why Macy's would want to be associated I do not know. It looks like I will just have to call back when the dip hits 1.5".

I purchased a Beautyrest mattress six months ago at Mattress Firm and it started to sag on both side. Avoid this store and this brand.

I purchased a Simmons Beautyrest Cole Valley Euro top mattress May 2013, from Carson's. It was delivered on May 14th, 2013. It is like new except for the HUGE BULGE RIGHT ON THE EDGE OF THE MATTRESS. Not in the center, where they claim there is a two inch drop, where I don't sleep and have never slept. I am the only one who has ever slept on this mattress, and I sleep on one side. It is without a doubt a FACTORY DEFECT, and have been told so by several who have looked at it, who actually know what they are talking about.

We purchased a Beauty Rest Model M24919-6 (Home Comfort Number) and within 2 months we had such a depression on each side of the mattress that we exercised a restocking option offered by Home Comfort. Bottom line we lost $700 on the transaction. The depressions were so deep that you felt like you were sleeping in a hole. When they made up the bed you could see (even through the comforter) two large depressions that looked terrible. I blame Beauty Rest and Home Comfort for fleecing me of $700 on a product that does not deserve to be offered to the public. Home Comfort, you have lost a customer that has spent many dollars over the years.

After sleeping on my mattress for less than 6 months the huge hole/dent in my mattress showed up. At first it was small but it grew in size quickly. I have been dealing with Simmons and the place I bought it at San Marino Furniture for about 3 months now. Today I was finally contacted by Simmons saying they won't warranty the mattress because YES it is defective but sorry there's a stain on it. Actually, there's apparently a stain that covers more than half my mattress according to Brad ** at Simmons (**). There is no stain so he made it up. Actually maybe the guy with the string made it up. There was a guy that came in 2 weeks ago to "look" at the mattress. He had a piece of string and looked at the mattress and wrote down some "pretty complex stuff" that he could not share because apparently there was bodily fluid on the mattress.

We purchased the Simmons Beautyrest Black Plush Firm mattress from Sleep Train just 3 weeks ago in the Cal king size. We had every expectation that the mattress would be all it is claimed to be - a plush but FIRM mattress. With all accessories, it cost over $3,000. Since the first night we slept on it this mattress has steadily declined in comfort and firmness. It is now sinking and sagging so badly at hip level, that it provides no support at all. We can no longer tolerate sleeping in it - we have retreated to our guest room. Sleep Train refuses to work with us on this because of a prior return. I have exercised my rights with regard to the financing of this mattress and have filed a quality complaint with the credit provider. I refuse to get stuck with a $3,000 mattress that is no good after three weeks of use!!

I too am suffering from back pain from my 1 1/2 year old Simmons Beautyrest Legend mattress. At first I thought it was just my back, but having slept in a hotel last night and waking up with no pain, I now know that it's definitely the mattress. I measured the impressions which are approximately 1 1/4" - 1/4" shy of what Simmons told me would be covered by warranty. Having spent over $3,000 on this mattress, I'm not very happy and at a loss as to what I should do.

I purchased a Beautyrest mattress two years ago. Because of the 1 1/2 dip in the mattress it had to be replaced after 9 months. Now, the replacement has the same problem and I'm getting ready to call Macy's where I made the purchase. It has totally caused a problem with my back - I am in physical therapy and getting ready to contact them again. To help with the therapy, I am sleeping in another bedroom on a Serta which never dips in the middle. It was a TERRIBLE decision to purchase SIMMONS and I will NEVER buy another mattress from them or Macy's.

Purchased Simmons Beautyrest 2/4/2013. Sagging began almost immediately. Contacted store where I bought it. Referred to Joyce ** who they said would handle it. After dealing with her for months, sending photo after photo, measurements, etc., everything she asked for, I get a call 2/5/14 from her saying the sagging does not meet their requirements for a warranty claim. I'm stuck with a useless mattress which I have to replace, this after buying Simmons products for more than 50 years. They have lost a loyal customer but obviously they don't care. Don't buy their products. The warranty is useless.

We bought a Simmons Beautyrest Black from Jordan's Furniture one year ago. My wife started experiencing back pain about 6 months ago, and we spent $2000 in physical therapy to help her. Then shortly afterward, my back started to hurt. I didn't think it was our bed until I traveled on a business trip and the pain went away. As soon as I got home (after one night), my back pain started again. The mattress has a one inch sag. I have since been on other business trips and the pain goes away. As soon as I return, it comes back.

We bought a Simmons Beautyrest Warrenton Pillowtop with the help of Mattress Firm and after a couple of months it was not satisfactory. We got a replacement courtesy of Mattress Firm and found the mattress to have the same defect. Now we had waited too long but were offered a chance to make a warranty claim, which we did. They sent an adjusting company out at our expense to determine if we had a claim and the result of that inspection was an outright denial. The basis for that denial was that the measurements with no load did not satisfy the 1 and 1/2 inch requirement of that warranty guideline established by Simmons. The adjuster pressed down on the mattress cover and released the scale he used and recorded the result. These results were 1 and 1/4 inch according to his measurement. This is with his measure where a string is passed across the mattress with weight on either end for a "taut" base line.

My husband and I went to Furnitureland in June of 2013 to buy a new bed. With the help of the sales person we went with the Simmons Beautyrest due to the comfort, because I have back problems, and the 20-year warranty & we purchased the mattress cover to ensure protection. In 3 months it started to sag on my side. We made a call and the person said it's supposed to "cradle you". Well two months later it's now a "hole" and is hard get in and out of. Bed-check came to check it and the guy said it was obvious before he even took measurements. Then our claim was denied. They said we had a stain on the mattress which is yet to be seen by any of us... and they passed the buck to the mattress cover people... There is no stain on my mattress... period. Even if there was, which there's not, the mattress is still very much defective. So here we are 3 months later still getting the "runaround" on the mattress. I go to bed in pain and I wake up in pain... All we want is a replacement, and no one will talk to us.

Okay in 2011 we bought a Simmons Beauty Rest Mattress from Ashley Furniture Store in Amherst, NY. We noticed the mattress was sagging and started bothering my back. I called Ashley and they sent out a tech who took pictures back to Ashley. This was problem number one. The guy sent pics over and claimed the mattress was soiled and shouldn't be replaced. We asked Ashley to send us pics and they did and we were astonished. These weren't pictures of our mattress which was soiled free and not a stain on them.

Purchased a Simmons Eastern King Beautyrest Constance Eurotop in September 2011 from Ashley Furniture. After approximately a year we noticed a divot on the sleeping surface. We didn't think much of it, figured it was cosmetic as the mattress was still comfortable. About eight months those thoughts started to change. Now there is almost a 2-inch depression making sleep painful. I contacted Ashley's in November 2013, they no longer carry Simmons and referred me to the Simmons Warranty Center. I filed a claim and a couple weeks later, a third party inspection company came to view the complaint.

We purchased our first Simmons mattress in 2009. Within 6 months, it began to sag in the middle. We contacted the store we purchased it from and they replaced it. The salesman talked us into upgrade to a better model. Again, it sags in the middle. I will never purchase another Simmons mattress!!! I have tried sleeping on the edge of the mattress hoping that might help but the sag continues to worsen.

I bought a Simmons Beautyrest Corita Plush mattress set in 2012 and I'm so disappointed in this set. I bought it thru US Mattress and dealt with Josh ** and he was a great salesman. I had bought my last mattress in 2006 and it broke down where my husband laid and also where I lay. Josh assured me that this mattress would not do that and I was convinced, but it didn't take me long to see the indentation showed up. I would turn the mattress once a month trying to prevent this "valley" where our bodies laid, but to no avail. It is sad that mattresses cannot be flipped anymore.

I bought a Simmons Recharge King Size from Ortho Mattress in Santa Monica, CA just under 6 months ago. In a matter of about 12 weeks, a significant 'indentation' occurred in about a 4 foot wide area where I typically sleep. A service manager from Integrated Bedding Group came out on 12/23 to measure the indentation, which he found to be 1.5 inches at 'rest'. He put a tape across the width of the bed. This does not fully reveal how the mattress collapses from my weight (210). Note: I've been sleeping alone of late.

I bought this mattress 5 years ago. I had no idea a mattress could make you sick. I have been so sick for years. At times I thought I was dying. I wake up with red burning eyes and a swollen face. I am nauseous every morning and some mornings I have diarrhea. Insomnia. My throat is swollen and itchy with lots of mucous. I am chronically fatigued and dizzy in the morning. I also now have hair loss and sores on my head. Hives. Numbness in my arms and back pain. I have been to EVERY doctor I can think of. Had biopsies and blood tests done. Last resort was an immunologist. Please, please look into these mattresses and warn the public. For now, I will sleep on the couch.

In October 2012, I bought a Beautyrest Noelle Plush Firm mattress from Back to Bed in La Grange, IL. BIG MISTAKE. Back to Bed had denied me my money back after a supposedly "free trial" of a Tempur-Pedic mattress and told me I had to select another mattress from the store. So I picked the Beautyrest because it seemed to be the best option and was close to the same price (but $300 more than the Tempur-Pedic). The display model felt comfortable in the store, but the one they delivered has been extremely uncomfortable from day 1. Of course they told me it needed to be "broken in" so I waited to break it in but instead of getting more comfortable over time, it has gotten worse and worse.

At first I loved this mattress. Then after a few days both my girlfriend and I both began noticing weird health symptoms that we now believe were caused by the fire retardants used to treat the bed. Symptoms which were experienced during this time included: Heart Palpitations, Shortness of Breath, Excessively Tired or Groggy, Headaches, Nausea. We then slept on her bed for a week to see if the symptoms would go away and they did. We then returned to the bed for several days in a row to find the symptoms return immediately.

My parents had a Beautyrest from Carson's, & they paid over $1700 eight years ago that was becoming lumpy. It has a 10-year wear warranty. Carson's sent out an inspector, his name was Sean, & he was terrible!!! His report said our mattress was one eighth of an inch from what was needed to have the mattress replaced! My Dad insisted on going back to Carson's, and bought another Beautyrest. This mattress arrived and was at least an inch and a half higher on one side, awful! Carson's would not automatically take it back. We had to wait for an inspector again. This time Sean was busy, and another good inspector contacted us, measured for the issues, and YES, the new mattress was deemed in fact defective. Carson's only wanted to replace the top, whereas the box spring was warped as well, the wood inside was warped - bowing. Thank God Carson's took it back, and we will never buy another Beautyrest mattress, nor another Mattress from Carson's. I do not know if all of the stores are like this, but now I am afraid to try a Stearns & Foster from Macy's, if someone else got a bad Stearns & Foster.

I recently took delivery of a Simmons Luxury King Firm Recharge mattress on October 27, 2013. What a joke! Approximately 9 days after receiving the mattress, I noticed a sink/depression on the side where I sleep. So... I called customer support and they sent a representative from Simmons to my home on November 13. Well... today I got a phone call stating that the sink/depression of 1.25" was not deep enough and that in order for Simmons to replace the mattress it needs to measure 1.5" deep. Are these people kidding? I missed getting my mattress replaced by 1/4". I am livid and quite angry. I will not ever buy another Simmons product... ever! This company does not stand behind their warranty or their defective product. And, I can get my mattress replaced from the store where I purchased it. However, it will cost me an additional $200. This gives new meaning to being screwed.

We purchased this Simmons Beautyrest Keithsburg plus firm mattress in March 2013 in a king size, and 6 months later had significant, permanent depressions on the sides where we sleep. Upon reading more about this mattress, it has been reported that 25 percent of customers experience this sagging in the mattress early on. Really, really irritating for a product that was not cheap. And then the manufacturer requires you pay an intermediary to "evaluate" the mattress-- anyone can see the canyon in the middle of the bed, fee of $50 and then a delivery fee on top of that... for a product that was defective. This is not an unusual story, as there are frequent complaints on sagging.

Mattress began to cave in, cannot sleep, wake up every day with neck and back pain. Please email me, so together we can do something about this rip-off.

Below is the response to a warranty claim for my Simmons/Beautyrest Mattress. The test they ask you to do is a total sham, pic attached. Extend a board across the top of the mattress then gently place a measuring tape downward to measure the impression depth. Anything less than 1.5" is a pass. Of course when you put an average size male 185 # or female 130# on mattress, it completely hammocks out in the primary sleeping areas. Oh and they do the test with pictures as to not waste any time sending someone out to deny your claim. Buyer Be Aware. They DO NOT stand behind their product. It's amazing they spend all kinds of marketing dollars to explain how they test the product and this is the test for pass/fail on warranty.

I recently bought the Beautyrest Classic Wesley Plush. I had it less than 3 months and noticed the "plush" looking lumpy. I called the store I bought it from and they told me that was the design. I, then, a few weeks later began to notice the slight feel of springs and the feel of something like a cardboard structure. Now, less than five months after purchase, this mattress sags horribly. In order to get an okay night's sleep, I have had to "pad" it to keep from being in a deep "V" posture. Now to exchange it, I have to pay another $70. #nothappywiththispurchase

I purchased a Simmons Beautyrest mattress from Sears July 2013. Three months later the mattress began to sag. My husband and I started to suffer back and neck pains. Currently sent pics and awaiting a response. I initially received info that the mattress had been recalled. Sears is hedging regarding me getting a resolution. What can I do????? We are both in pain from this mattress.

We purchased this king-size mattress (Simmons BeautyRest Ramsey Plush Firm) two years ago; we now have 4" to 6" troughs that we sleep in. The mattress infrastructure has obviously deteriorated to the point that I (200 lb. male) have something hard poking me as I lay on my side. My wife and I both have back and arm pains from trying to sleep on this mattress and experience loss of sleep. I also have developed a case of insomnia as a result of the mattress. In fact, in order to get a decent night sleep I go to bed in the guest bedroom that has a ten year old Sealy mattress that is a lot more comfortable.

Bought a Simmons Thompson Bay mattress and box springs 4 years ago. It started to deteriorate within a couple of years - I tried two different mattress toppers, but they did not help. The mattress was so saggy that you had to grab the edge of it to turn over. A couple of months ago I started getting knee and hip pain. I tried putting folded blankets between the box spring and mattress, but that just made it seem really hard.

I had purchased a Simmons mattress and became extremely sick from the fireproof chemicals that they use. My mattress was over sprayed and I still continue to have major health issues. I am starting a class action lawsuit. If your health was damaged after sleeping on a Simmons mattress please contact me.

After having a Tempur-Pedic from 1982-2007, I bought a new mattress, a Comforpedic. The salesman said was also a Tempur-Pedic. When I called to complain today, they told me a Comforpedic was not their product but a Simmons product. The place I bought both mattresses is no longer in business... Mattress Gallery. So I will call Simmons and we shall see if they will replace the 6 year mattress.

I purchased a $2000 mattress from Fortunoffs before they went out of business. I noticed sagging immediately and contacted Simmons. They denied my claim because the sagging wasn't deep enough and also told me there were stains on the mattress which was absolutely untrue. They would not allow me to send them a photo of the mattress to prove it nor would they show me the photo they had!

Purchased the Simmons Beautyrest mattress in 2007. The mattress has a 10-year warranty. The last couple years have been torture sleeping on the mattress and I finally called on the warranty. A local service man was sent to our home to evaluate the sag in the middle of our mattress. And although he could see the sag, its measurements were deep enough, I was sent a letter stating that because there was a drink stain on the mattress, they would not be honoring the warranty and "revoked" my warranty for the remainder of time. I will never purchase another product from them. And from the list of complaints on this webpage we should hit the company with a class action lawsuit. It would cost them a couple of pennies to right the wrong, but it will cost us consumers a few paychecks.

Just bought a Brand New(?) Simmons Beauty rest King size mattress. I noticed it sagging when they delivered it and was told that is from storage. I took picture the same day it was delivered, yesterday and you can clearly see that there are sags and the center is pushed up causing you to roll to one side or the other. When I called Simmons direct, they said they did not know if a new mattress should do that or not. When I called the store, they said it was normal for there to be a ridge in the center of the mattress. That I am not seeing depressions in the mattress. He is not here looking at it. How can he say what I am seeing or not.

We purchased a king size Simmons Beautyrest Addington Plush mattress about six months ago. It started sagging on both sides and rose in the middle. It made my partner roll to the outside. We had an inspector out and he denied our claim. Bedmart gave us an exchange at an additional cost. We are now into $800.00 for mattress alone. I have already got the same Sales runaround about our box springs and frame which are in perfect condition. We chose two king size twins for replacement. The new Calista Plush does not come close to representing the floor model at Bedmart. It is much harder and quite similar to the firm king size twin we got for the other side. I have gone back to Bedmart and I am looking at additional costs to get something I can sleep on.

I am first sadden to see myself and others of you on here for your horrible experience with Simmons. My first point I will like to say is that in 2005 I was informed by my physical therapist to purchase a good quality mattress and one that was firm. I went to BACK TO BED and the experience was awesome and so I got two queen size MILLER (discontinued) mattresses with box springs and frames for less than $1,000! It is now September 2013 and I still have those mattresses and they are still firm as ever.

My Simmons Latex Foam Mattress sags badly too. I put old pillows under the mattress, on top of the box-springs. To me this cured the problem. It took a while to adjust the pillows just right, but my bed is no longer sagging. It is as comfortable as ever. You all might try that as a stop gap solution.

We purchased a Simmons Beautyrest Elements Mattress as a Christmas gift for our Daughter and her husband. Within a month, they started having issues (low spots, etc.). In early June, it got so bad she finally told us. We contacted the seller, and they said to contact Simmons. It took my daughter 2 WEEKS to get through to customer service as they are only available Tue-Thur. When she was finally able to get someone, they were extremely rude, saying that we had not purchased a Simmons mattress & that the company we purchased it from did not exist. They finally did agree to send a 3rd party contractor out to evaluate and then decide if they would do anything.

In July 2012, $2,500 was given to McGregor furniture store in Mason City, Iowa to purchase a Simmons Kaily Plush Firm droptop KING size mattress. By August of 2013, the foam on the side of the mattress and the coils on the mattress became non-resilient. The side of the bed fell so badly an adult had difficulty getting in and out of bed, and the coils depressed so badly it felt like you were sleeping in a trough.

Right now! Pre-complaint, I am going to contact Simmons regarding a king size mattress set that we purchased the end of December 2010, only three years old. Been wanting to contact them since last year when it started being more noticeable, but I know they want to see certain measurement over 1 1/2 inches deep. This is Simmons King Size Kamilah that we paid high dollars for it. I'll let you all know how all this go soon.

We gave this bed a 45 day trial and will be returning it. I will never by a Simmons bed again. I had a Beautyrest & it started to sink after only a few months making it very uncomfortable. I hesitated in buying another Simmons but thought perhaps I wouldn't have the same problem with one of their memory foam beds, was I ever wrong! It feels nothing like what I tried in the showroom. I'm amazed they have the nerve to call this memory foam! It's more like sleeping on a thin waterbed with a pile of bricks underneath it.

I bought a Simmons Beautyrest Mackenzie super plush pillow top mattress in October 2012. In a matter of a few months (less than 6), it developed a hole in the area where I slept. An independent contractor informed me that the foam was defective and my mattress was replaced with a new one (same model) in late June 2013. In just a couple of months, a hole has again started to form and I wake up daily at 3:00 am with severe back pain. I cannot sleep well and I am not resting. This mattress has no support whatsoever. I paid over $1500 for it and it was sold to me as a top quality product when it is actually a very poor quality item. I am very disappointed because in the past, Simmons was the best mattress in the market. Not anymore. Now I have filed a second complaint but do not wish the same mattress. I wish for a full refund because I have lost my faith in the Simmons brand and because I need new mattress asap (I'd like to get a good night's sleep someday).

We purchased a plush pillow top mattress five years ago and got the added support recommended by the company. We recently took the mattress and low level box spring off the bed because the top and bottom were about 6 inches higher than the center of the mattress. It was like sleeping on a banana. When we stood the mattress on its side, it completely collapsed. The box spring was bowed as well, notwithstanding the added support. We were told that they would replace it with a "comparable" mattress or we could pay for an upgrade. The new mattress will only have the remaining warranty from the old mattress.

Bought a King Simmons pillow top mattress 4 years ago and paid over $2000 for it. Have not slept on it for a while now because I feel like I'm sleeping in a hammock. Both sides of this pillow top mattress have collapsed and the indents are so bad I told my husband he looks like he is in a coffin. We have had an inspector out twice and have been denied both times any form of warranty from the Simmons Company. DO NOT BUY one of these mattresses. They are the WORST ones I have ever seen and the company does not stand behind their product.

I have been experiencing similar problems with an expensive Beautyrest Black King-sized mattress and a large depression where I sleep. FYI: EVERYONE WHO IS HAVING THESE ISSUES, PLEASE LEAVE COMPLAINTS WITH THE BETTER BUSINESS BUREAU (BBB) on the page for Simmons Bedding Co!! They actually care about their rating there and write responses to try to salvage it. But if there are enough complaints then it won't matter.

This is one of the worst mattress I have ever slept on... My bf and I both sleep in this bed. It is caving in in the middle, and it has a good size place where it is bunching up... I have been to the chiropractor 3 times in the last 2 weeks and have another one coming up!! How sad that this company sells this product at an outrageous price and you think that you are buying the best of the best... It is a worthless piece of furniture... Never again...

We purchased a top of the line Beautyrest mattress in late 2010. After little over a year, it began to sag in the middle. We called and they sent someone to inspect the bed. After just over 2 years, it sags 1 1/4 inches. If it was 1 1/2, they would replace it. I stated that after 2 years it is that bad and has another 8 years left, how bad will it get. They said that was normal sagging for a 2-year old mattress. We both sleep terrible and after paying for top-of-the-line, this is horrible and after researching the warranty practices it seems to be the norm. Never again!

TEN WEEKS, JUST 10 weeks of sleeping on a Simmons mattress and it leaves body indents and sags!!! I just got an 8-page form I must fill out just for the Simmons people to EVEN CONSIDER looking into it!! Then, to add insult, I have to pay $50 to have the form processed and looked at!!! I am a TV PRODUCER. Send me your stories at **. Put yourself on video... Show me your mattress. Show me your paperwork. If you are set up for an "INSPECTION", place a camera in the room to get the inspector on record... I WILL INCLUDE IT IN MY PRODUCTION which I will then post to Facebook, Twitter, YouTube and get this company to stand behind their product or refund it. This is not how you handle customers who have spent thousands of dollars on your product...This is absolutely ludicrous.

Bought a Beauty Rest Garden City Plush kin mattress. Seemed comfortable on the showroom. After less than 5 nights of sleep, the padding is bunging up and sinking on one side. Granted this is for a vacation home, but over $1,000 for this is not fair. I want my money back and a better mattress.

We bought a very expensive mattress only to have the pillow top become unattached within 6 months. We waited about 6 months for the Rep to finally show up at our house to look at it, only to tell us that they do, that there is nothing we can do? Why is there nothing we can do? We paid good money for JUNK!!!!!!!!! So if you are wise, you will NEVER buy a pillow top mattress. This is the second one we bought & it happened again.

At first, the bed I bought, I don't remember the name of. Now, the second was a low-end Beautyrest. I paid more money for it, and it sunk in the middle. So now, I get a medium-end Beautyrest, paid more money for it, and it still folds in the middle. Now, this is 3 beds in about 3 or 4 weeks and they all do the same thing no matter how much you pay for them. Now, I would like to go to the media about these beds, but don't know how. How do these people stay in business?

My son purchased a Simmons Edmore Plush Queen set. He paid $799.00 for it and was told it was a quality set with a 10-year warranty. Within 3 months, it started to cave in the middle. He moved from Florida to North Carolina. He left the bed at my house and left the state again. The bed was 5 months old and continued to cave, with no one sleeping in it.

I asked for a review of a mattress. I received an email telling me that my claim was denied due to soils and other lies. I asked to speak with someone in management and was told someone would come out again in 90 days. Horrible company. So sorry we purchased this mattress. Now, we have hired a lawyer. Too much to handle, the folks that you do speak with are really nasty. I have a very ill husband and we will not let this company win.

I have ALWAYS bought Simmons Beautyrest mattresses since 1974! I still have a queen that was our MB bed since 1980 and is praised as the "most comfortable" bed my guests have slept on "in years!" as our guest room bed. Unfortunately, they don't make them like they used to!!!! We bought our first $2500 Black Label comfort firm mattress in 2009, only to be in so much pain sleeping in "holes" after a year. Unfortunately, it took two years of sleepless nights, and back pain, to get someone to admit that it was defective.

We bought a Viola Simmons Beautyrest Black mattress in 2007. The mattress had a "10-year warranty". This year, we noticed that one side of the mattress is bowing out. We had an inspection, and the person said it is due to insufficient support in the center of the mattress. We have a queen size bed, and the mattress is supported by four slats and a box spring. When they delivered the mattress, they did not tell us that the support was insufficient. They said that we need support in the center of the mattress. I think this is ridiculous and am upset. I will never buy a Beautyrest again.

In 2002, we purchased a Simmons Euro Plush mattress from Elder-Beerman in Elkhart, IN. Within 2 years, this mattress started developing impressions or "holes" on both sides of the mattress. A technician was sent out and concurred the mattress was defective. It was replaced and within 2 years, the replacement mattress did the same thing. After a lot of consternation and "measuring", etc., we had the mattress replaced again and shortly after that incurred the same problem and paid a $400 upgrade to one of the highest lines of Simmons product and now, lo and behold, we are once again experiencing the same thing. I have requested our money back and now I am supposed to wait on a technician Elder-Beerman is sending to try to get resolution.

I bought a brand new Simmons mattress and have been unable to use it for the last week. There's a strong chemical smell that causes me to start wheezing and have a burning sensation in my nose and throat. Stop buying their mattresses. I can't even try and get it replaced. They will probably just claim that they cannot. Useless.

We purchased a mattress, a Simmons Beauty Rest (Dearborn style) and were dissatisfied with it within a month of the purchase due to indentations in the memory foam top that would not go away and became worse after the second month. Also, during installation, they actually ripped the material from the foundation. We phoned Art Van, and they sent a tech out to measure the indentations and said they had to be 1 1/2 inches deep to qualify for warranty exchange. We waited another month and decided to have another tech come out and look at the mattress. He gave us the ok to have the mattress replaced, also noting the tear in the foundation. We were then left to wait for a rep to get in touch with us, thinking Simmons would call.