Simmons Mattresses Reviews

I purchase my first mattress in 2003, a Simmons Beautyrest from Rooms To Go. It was the best mattress -- so easy to fall asleep in. I move to another state in 2014 so I gave my mattress away and it was in excellent condition. I purchased another Simmons Beautyrest and it is the worst mattress ever. I was so surprised. Simmons is a company that pride itself on quality, so what happen? I did some research and found out that the company got sold to private equity firm in 2012. Well this is the last time I am buying a Simmons and I doubt I will buy another popular brand because they are all following the same business model.

I purchased a queen Beautyrest pillow too in July of 2014. By December of 2015 the mattress had sagged so badly that both my husband and I had daily headaches. I contacted them through the warranty department and after a few months they came back to me and denied my claim stating that the full support and 4 additional legs of my bed frame was the problem. The sag on our bed is a good 6 inches. Do NOT buy from them.

DON'T EVER BUY A BEAUTYREST/SIMMONS MATTRESS, POOREST QUALITY EVER!! I bought a Queen size mattress with the pillow top about a year and a half ago and the pillow top has puffed up and came apart in two spots already!! I have two other mattresses that are 8 years old and they are in better shape than the new one now!! I went through the warranty process and Simmons/Beautyrest would not back their product. It is suppose to have a 10-year warranty... total lie!! They claim that it is normal wear. Well in my book that means they make a very poor quality product. Just FYI National Mattress owns Beautyrest and Serta so don't buy either!

My husband and I bought a Simmons Mattress last April for our son who is in College. He came home for the summer and after sleeping on the mattress for one month he started complaining. His back hurt and the bed was sagging in the middle. We went to check it out and sure enough it was sagging in the middle. I couldn't believe it. We contacted the company. They sent someone out to look at it that couldn't speak English. After 15 min. he left. We got a letter saying the mattress had a stain on it, which it did not and because of that the stain caused the sagging of the middle. Unbelievable. We contacted the company we bought it from and they are trying to help us but it really is up to Simmons. We are still fighting them on this. With reading the reviews from before they are a terrible mattress. DON'T BUY SIMMONS.

We have a 2-year-old king-sized Beautyrest mattress that has been lumpy for at least a year. I finally called the company and they sent an inspector to look at it and he measured a 2.5" depression on both sides of the mattress. I waited patiently for the 2 weeks expecting a new replacement mattress only to get a letter from the company stating that the "box spring has a bent grid which is directly related to the problem you are experiencing". Keep in mind that the box spring came with the mattress and they are telling me that defective box spring caused the mattress to sag but that this is not covered under warranty. I am amazed that this company has been in business for so many years. I would sue them for a replacement but after reading other people's reviews, I don't want another mattress from them. STAY AWAY FROM THIS COMPANY IF YOU ARE CONSIDERING BUYING A MATTRESS.

I bought a queen size Simmons bed 2 yrs ago for my son. I thought it was a great bed and didn't keep receipt. Wrong! Darn thing has a sink hole several inches deep that you roll into. I thought of contacting Simmons but after reading reviews, I will just sum it up to a bad purchase. Just want to warn everyone not to buy Simmons. Huge ripoff. They should be ashamed.

I purchased a Beautyrest Recharge mattress set from Macy's in 2011. I am 5'8" 130 lbs. The sinkhole was so excessive that the Macy's inspector recommended a replacement mattress. I called dozens of times and got the runaround; finally, a wonderful Macy's salesperson called and arranged for the delivery of the replacement, which occurred in December 2015. Within 3 weeks, the new mattress was sagging and I am now sleeping in a sinkhole, less than 4 months after I received it. Do not buy a Beautyrest mattress!

One year ago we purchased a top of the line Simmons mattress at Sleepy's. We paid around $2500 for this product and it was clearly one of the most expensive mattresses I ever bought in my life. Within one week, the mattress started sagging and was quickly replaced. The replacement mattress also sagged within a few weeks but since we had moved outside of Sleepy's marketing area, we now had to deal directly with Simmons for any warranty considerations. They were reluctant to do much for me but eventually agreed to replace the replacement mattress which replaced the one we bought initially. The 3rd mattress was equally as bad as the others!! After experiencing the same major problem with 3 different mattresses, there is no doubt that Simmons just makes an inferior product. I can only assume that they must have been acquired by the Chinese.

My hubby & I purchased a king-size Diamond BeautyRest by Simmons from the Brick 5 years ago. Within 1 year it had started to sag. We have rotated the mattress, side for side, and top to bottom. The sagging just has gotten worse, so it's sagging side to side, as well as having huge indentations in it. Feels like you're climbing out of a hole every AM.

Purchased luxury firm Simmons pillow top mattress in Oct. 2014. Noticed a sag in mattress few months after purchase. Sag got worse so finally called Macy's in March 2015. Independent inspector visited, noticed sag as soon as he entered room. Took measurements. Sag was little below 1 1/2". He said 1 1/4". Macy's said has to be 1 1/2" or greater for adjustment due to warranty. Buyers beware. Do not buy a Simmons product. Macy's is aware of these problems but they do not let their customers know or help in making informed decisions. Their sales reps are aware of the 1 1/2" guideline when I talked them prior about this problem. Don't care customers are sleeping in holes and getting backaches. Very disappointed in Macy's and Simmons. Do not buy from Macy's or buy a Simmons product. You will regret!

Simmons Beauty Rest Recharge plush. Purchased this mattress on 7/7/2015 from MATTRESS CONNECTION 2102 WILSHIRE BLVD, SANTA MONICA, CA 90403. This mattress after 5 days were horrible. Not only overheat my body like I'm sleeping in a grill, it started sagging in less than a year of purchase! I called the store, they keep saying that they will contact the company to find a solution. I got a call from the store manager saying that my mattress problems are not covered by warranty and my best option is to buy and newer mattress since they can take that one I have back. I need a solution to this matter asap! Thank you in advance.

My husband has just bought me a Simmons mattress, a firm to hard one because we were ready to renew our old one, but as soon as we laid on it we rolled into the middle. I have never suffered with not being able to sleep but this mattress is horrible, we have just emailed the company for either a replacement or refund, but after reading the reviews I feel sick! I don't hold out much hope, but we also don't have a couple of hundred pounds to just buy another one either. Help!!!

I bought a $5,400.00 comforpedic memory foam mattress, top of the line. It's not even 3 yrs old. It sinks in so bad in the middle. I have constant sciatic/hip pain from sleeping on it now. The Simmons people do not honor their warranties. Their response after having sent one of their people out to look was to say that it was normal and the mattress is meant to conform to your body. I will never do business with this company again. Their mattresses don't hold up, even when you buy the very best they have. Don't make the mistake that I did.

I purchased a Simmons Beautyrest Legend in early December 2015. I told them the mattress sinks too low and was killing my back and that it was hard to get out of. They voided my warranty as I did not have the right bed frame. This mattress would have sunk even if it was on the floor. I purchased a heavy duty bed frame and they still would not honor the warranty. I am suffering now from nerve pain in my buttocks and sides 24/7. I do not look forward to going to bed at night and am exhausted. Another thing, that mattress makes me sweat so bad every night I have to change my clothes. Even my calves are soaked.

I purchased a queen size BeautyRest mattress Sept 2015. I hate this mattress. Every morning I wake up in pain. I have called Sears and Simmons about this piece of crap to no avail. I paid over 800.00 for the set. I feel used and abused with this purchase. I completed the measurement test, and no it does not met the 1 and 1/2 inch indentation. Believe me when I lay on it exceeds 1 and 1/2 inch. I read the reviews too late, I trusted the name. DO NOT BUY THIS MATTRESS. It's too late for me, but it's not for you.

We bought a Beautyrest mattress 17 months ago. We paid $1100 for our queen set. Not extremely expensive but we thought it was not a cheap price either. Within 12 months it had already started with deep impressions where we would lay. We do rotate the mattress monthly but it really hasn't helped. We did have a rep come out and look at it and the indentations were 4 inches deep. They would not exchange it because we had a spot on the mattress. That is their way of getting out of taking care of defects in the mattress. We went to a mattress store this weekend and bought a new set even though ours isn't even 2 years old and found out from the store owner that they discontinued carrying Simmons because of exactly what happened to us. Please steer clear of these mattresses. Also be sure to put a mattress cover on it so they don't deny defect.

I purchased a Beautyrest recharge August 2015. Only 6 months old and it has already started to have deep impressions where we lay. I called City Furniture and they sent someone out to check the mattress. What a complete joke, they lay a stick over the mattress and if they don't see 1.5 indent in mattress without even laying on the mattress, there is nothing they are going to do for you. Basically if you purchase a Simmons mattress, buyer beware, they will definitely start to "dip" where you lay. My husband and I are in pain every single morning getting out of this piece of garbage mattress. Don't waste your money.

I bought a Recharge Beautyrest 7 months ago. It was replaced within two months for bubbling so my new mattress is doing the same thing in a different area! Salesman at Aaron's says it's because I'm too fat! So for two months I can reach a manager but I did get an employee over to take pics. Now they need the tag info but I'm still in pain and not sleeping waiting! By the way I bought a 20 yr warranty bed! I haven't had it a year! I'm 48 with lupus and fibromyalgia! This mattress will be the death of me! If there's any attorneys out there reading this we need a lawyer and some sleep!

We have had this Beauty rest Recharge 1000 Plush Pillow top king mattress for less than 2 years and it is already a huge disappointment. There is little support as we are creating deep impressions and we must roll up over the edge to get out. We wake up each morning with aching backs and hips. We paid way too much for a bed. We will have to get rid of it soon. The warranties are joke as they don't consider the sinking factor when on the bed. Buyer beware. I used to own other Simmons Beautyrest mattresses, but they have gone way downhill.

We bought a Simmons Beautyrest Black Mattress for almost $3000 back in August 2015 and we already have a huge slope on one side. We returned the first one we bought because we had a sinking side. We thought that maybe it was damaged in delivery. Jordan's furniture worked with us to return it (although initially the rep tried to tell us that mattresses "adjust" as if I'm an idiot). The sinking side is so prominent that we actually have to rock ourselves to get out of that side. I feel silly for paying what we did. And, Simmons mattress company should look into their quality issues and make good with their customers and refund us our hard-earned money we paid for such a substandard product.

I bought a Simmons iQ Mattress. I am having trouble with the mattress sinking in the middle and it is a gel bed. When I have me and my husband sleep in the bed the bed is sunk in on his side and my side of the bed is like a big air bubble I am sleeping on. Complained about it and they said it is sunken in 1/2 inch that is normal and it not cause they did not even hear me out. It is the worst bed I have ever owned and now I am out of $3000.00 with this uncomfortable bed. I have to go purchase a new bed. I will never go and buy a Simmons again. They don't stand for their WARRANTY.

We purchased a Recharge 850 Extra Firm from Sleep Country (Train) in Nov 2013 for $1000. We liked the support of the mattress and relied on a name brand with a 10 year warranty. Two years later, it began to lose resiliency and developed "craters" where we sleep. We submitted warranty claim and an "inspector" was sent out to look at it. The "inspector" threw a string across the top of the mattress and since it didn't show 1.5" of sag on the top, the claim was rejected. This is the most absurd criteria for evaluating the performance of a mattress possible. Particularly since a pillow top tends to mask any sags.

We purchased a Simmons Beautyrest mattress from Ashley Furniture in Phoenix March 2010 for $1,400. We called Ashley since there was a 10-year warranty and they sent someone out to look at that mattress. There is a 2-inch deep sag on one side and the inspection rep said that it does meet the requirement for replacement however because there is a small stain on the mattress the warranty is void. Absolutely disappointed and we WILL NOT be purchasing another Simmons again EVER.

Having previously owned 3 Simmons Beautyrest mattress sets, when I finally needed to buy a new set, I again looked to Simmons. This time, however, I bought a Warrenton Pillow Top. HUGE ERROR! Within 2 months it was starting to "sag", and soon had "sinkhole" indentations at my feet. I turned the mattress and soon there were 2 more "sinkholes" at my feet, in addition to the sag in the middle. I am currently in negotiation with the store where I purchased for a warranty replacement. So many restrictions to that deal! I wish that I had thought to research Simmons and become aware of the manufacturing problems they are having before I purchased. I also wish that I had researched the company where I purchased the mattress because they are also awful, and the BBB give them a NO rating, even though they claim to be the largest mattress retailer in the country!

Purchase Simmons Mitzi from Mattress Firm. Within 1 year, noticed severe slope in the mattress from the foot of the bed to the head of the bed. Requested and paid for inspection. Was told that we would get report from inspector within 10 days. Of course, we did not and had to call to request report. Report came back with as normal wear and tear. Definite scam going on. And why does Simmons offer a 10-year warranty that they have no intention of honoring??!

We bought a Simmons Edgemoor mattress. Within a week we had two huge sink holes with a hump in middle. I have turned it twice in 27 days and now have four sink holes. Like sleeping in a hammock. My back legs and shoulders are killing me. I am calling today to return it. I hope there are no issues. Saddened me to think they are making this kind of junk and selling it. Claiming an inch and a half sink hole is only reason. Nuts. Never ever will I buy a Simmons product. Shame on them.

We purchased this mattress between 2 and 3 years ago. It has not held up. There are sags and dips plus a back ache to people sleeping on it. It should be covered by a warranty issue except a small stain gets the Beautyrest folks off the hook. Never, never, would I buy from this manufacturer again. This was in our bedroom and we moved it to a guest room buying a replacement. Please note the Beautyrest replaced a mattress which had been in our room over 25 years. Since putting it in the guest room, two different guests mentioned waking up with a back ache. There are other options... Select one.

We bought the mattress from The Brick in 2011 January and two weeks ago we noticed the mattress had a hump in the pillow top. The Brick sent out an inspector who took photos and left. After a week The Brick called and said there was no problem. Simmons is a rip off!!! Don't buy Simmons.

I bought a Simmons BeautyRest mattress at American Furniture Warehouse in Gilbert AZ. If I put a level on the mattress, you can clearly see it is lower on the foot end than the pillow area. I have been to the chiropractor and have tried new pillows and we have ruled out everything but the mattress. After someone came to take picture (no level), I received a call back and they will not help me due to a small stain in the pillow area. I still have my last Simmons BeautyRest which is 18 years old and MUCH MORE COMFORTABLE than the new one. Do not buy Simmons. Do not buy from American Furniture Warehouse. I am so disappointed. I am on disability and thought this would be the last mattress I bought in my lifetime. In addition, I had this delivered and was never given a receipt or warranty.

After owning a Simmons "Beautyrest World Class Recharge Shakespeare Luxury Plush Pillowtop Mattress" for about two years, and paying over $2000, the mattress was sagging. So I called Simmons, and they send you a "sleep set inspection kit" where you have run a string across the dips in the mattress and take photos from different angles. After doing all this they agreed to replace the mattress. When their team arrived they said that they couldn't take the mattress because of a small stain!!

Purchased Simmons Beautyrest Melrose mattress, box springs and frame through Sears. Had a death in the family so missed the 72 hr trial period, can't get them to take it back for 30 days. Even the frame is wrong!!! Sears says call Simmons and I can't find any contact info. They said that there is a 15% restocking fee and a $79 transportation fee to pick up the items.

I purchased 2 sets of Simmons beauty rest recharge. Both sets has been replaced once and one of the sets has been replaced 3 times. I purchased the mattresses from one of the shopping networks. After one and a half months we began to experience sagging on both sides of the bed and in the middle was a hump. My shoulders and back are in so much pain. You can only change the head to the foot because now the mattress companies are no longer making double sided pillow tops because they were lasting too long, so they all are doing the single pillow top that cannot be flipped over.

I bought a new Simmons Beautyrest mattress for around 1500$. I was told by the dealer it has 10 years of warranty and if anything goes wrong it will be replaced. However after 1 year I realized that mattress is sagging from sides and it goes in like a pothole. I raised a warranty with the department but they voided my warranty saying the mattress has one stain. I don't How come a mattress stains impact the sides of the mattress? For sure they find ways to escape out of warranty. DON'T EVER GO FOR SIMMONS PRODUCT.

After 3.5 months of use my Beautyrest Black Alexia developed body impressions and consequently is becoming less comfortable for sleeping. I reported the problem to Simmons who indicated the body impressions in my mattress are normal since they are less than 1.5 inches deep and that body impressions become a warranty issue only when at least 1.5 inches deep.

My husband and I purchased the above mattress 2 1/2 years ago from Mattress King. It cost $3000.00 and feels like you're sleeping in a hole and it's causing back and shoulder pain for my husband. And back and hip pain for me. My paperwork indicates warranty decisions are made by the manufacturer not by Mattress King or its employees. The Mattress King where we purchased it was replaced with a Mattress Firm. Seeking guidance about the situation, I went into the Mattress Firm where I found the salesman who actually sold us the mattress. He briefed me on the warranty claim process indicating the whole process takes 4-6 weeks max. I completed and submitted the required paperwork along with the $25 inspection fee on 8/28. An "independent" inspection was scheduled for 10/22. Inspector found sagging of 5/8 and 3/4 of an inch together with coils that were collapsing and noisy.

I purchased the mattress less than two years ago and it has been the worst mattress by far I have ever purchased. The Simmons Beautyrest will not give you any beauty rest whatsoever. I called the company, they sent out a rep, he came out took some measurements. Later on that week I received a letter that my claim was denied.

I purchased a Simmons recliner at the Sears outlet store in Mesquite, TX in July, 2015. With a year's warranty. Last week, lately I started noticing that when I am in the reclining position, that on 1 side of the chair, sinks! I am having to pull myself up, straighten up... However within a few minutes I start sinking again! I have tried to contact the phone # listed, and all I am getting is a fast busy signal! Not Happy!!

I wish I had read reviews on Simmons prior to purchasing a mattress. I filed a claim after two years of ownership only to get declined. BUYER BEWARE!!! You'll get a mattress that has springs that go bad in 2 years and a company that doesn't stand behind its product.

I purchased a Simmons sofa and loveseat from a local retailer just under 3 years ago. Both pieces are "sagging" so bad that it feels like we are practically sitting on the floor! We have taken very good care of our furniture. It is micro fiber, has no stains or rips whatsoever that should show how well we maintain things! You would think that a manufacturer would offer more than a 1 year warranty! Not the case! We purchased a warranty but only covers stains. Why would they not offer a warranty that lasts longer than 1 year to cover the overall craftsmanship of their products?! A sofa/loveseat should last longer than 3 years... especially when one takes such great care! I now know that Simmons is NOT a company that stands behind its products! Will NEVER purchase anything made by Simmons again!!! Live and learn!

I have a 25-year warranty mattress, cost $3000.00 and feels like you're sleeping in a hole and it's causing shoulder pain for me, and back and hip pain for my wife. This is our 3rd mattress from Sleepy's, first was a Tempur-Pedic - my wife didn't like it so we returned it a Sleepy's dual comfort level mattress. This one felt like you were sleeping in a hole, less than a year. They sent out an inspector and he ruled it defective and we got a voucher and purchased a Simmons Beautyrest Legend and a year later, it too felt like sleeping in a hole, but now they send out a string with two washers attached to it and a paper ruler to measure static sag.

We have a Simmons Beautyrest that has only been used for about 1 year. We got it 4 years ago but put it in a guestroom that is never used so the mattress wasn't used until Dec. 2014. In Dec. 2014 we put it in our bedroom and decided to try it out. After a few months we started to feel backaches. This continually got worse. I called Spencers and they were rude but said they would send out a mattress inspector. A man came out the following week on October 14, 2015 and measured and took pictures. He saw the huge indentions and agreed it was not right. The sides of the mattress are collapsing also. He said he would give Spencers the report and they would call me in 3 to 4 days.

Simmons Beauty Rest Recharge Luxury Firm. Purchased this mattress on 10/05/2015 from Bedding Plus in Harvey, LA. This mattress after 5 days - I knew that I did not love it. I paid $899.00. Overpaid first of all and second no support. The one in the store is so much better. This one is horrible. I purchased this one based on a consumer report from 2013.

My wife and I took delivery of a Simmons Beautyrest Mattress purchased at our local Sears store and immediately noticed it had a chemical odor. My wife refused to sleep on it and I proceeded to call the 1 800 FROM-HELL number. I was told that I would have to use the mattress for 30 days before I could return it and that the smell would disappear in about a week. I was also told that unless the mattress was defective I would be charged a 15% restocking fee as well as a delivery charge for picking up the mattress.

We bought our first mattress on September 2013 from State College, Pennsylvania. The first one started to sag by January and we placed the complaint by March. The mattress was replaced by September. The new mattress was alright in the beginning but come February it was sagging exactly like the first mattress. When we called up the store they told us we will have to contact Simmons directly since we had moved to New York City in this time. Simmons sent in someone to test the damage on the mattress but then said the sag wasn't deep enough for them to replace mattress. This wasn't true because this time the damage was more than the previous bed and even the inspector said so.

My husband and I have been with Starwood - Westin for many years. Our most recent experience has led us to believe that a) the quality of the Simmons Heavenly bed has deteriorated b) quality control with Simmons and/or Westin has deteriorated c) Simmons is outsourcing the manufacturing to lesser companies using inferior materials d) there is no longer consistency associated with the brand. We complained to the hotel and they responded with a bed board. We were in Princeville, HI, and unfortunately, having terrible night's sleep. I spoke with other Villa guests who concurred with me, so I know I wasn't the only crank. After reading other reviews, I have decided that Simmons was riding on their laurels and started cheaping out. The quality is not what they and Westin built their reputations on. We should be returning from what should be a rejuvenating vacation with aching backs.

Regrets for not researching any complaints before purchasing a Simmons Beautyrest Recharge Pillow Top. I can verify every backache, sleepless night complaint online from the 3/4" to 1 1/2" sink hole to edge blowout verified from 2 different mattress inspection companies on a 10 month old King Beautyrest Pillow Top Recharge, 5 of those 10 months the bed wasn't even slept in (average build - 185lb). Every claim in advertisement from no rotate mattress to support for all position sleepers, 10 yr warranty, all unsupported (pun intended). I am believer feet and sleep are worth an investment so invested my savings in what I thought was a quality Beautyrest brand and company but it's nothing but a fancy name. My descriptions echo every complaint on this ConsumerAffairs site. If anyone starts any legal action I'm in.

Last February I made a not so wise purchase: a Beautyrest Recharge Pillow Top mattress from Mattress Firm. Unfortunately I decide to take a discounted product that carries no warranty. Well, I mattress is supposed to last for years, so why worry? Big, big mistake... The first five months mattress was perfect. Now, on my side it is impossible to sleep. It is at least 2 inches deeper than the other side. I've contacted Simmons and their response was: "no warranty." They don't even want to know what happened... they should try to see the product, understand what is going on and improve their services. On the other hand, why do that? It is just one customer, right? Simmons, never again. Please, don't ever purchase something from them!

I bought a pillow top Beauty Rest Mattress last October, and it is progressively sinking, in the middle. I bought this type of mattress to help ease my bad back, but it seems that it has not helped. How can anyone determine how well a mattress is going to perform in 100 days? I think your Beauty Rest mattresses are a far cry as to what you advertise. As far as I am concerned your Beauty Rest Mattress is one big sink hole and the warranty sucks, and so does the company that makes them!!!

Glad to see these reviews because I thought it was me - thought I had vertigo. Went to other side of the bed, eventually it teetered on that side. I lay awake wondering if I was imagining things, my mind went to borrowing a leveler or using a pool billiard ball to see if they'd roll. These are the things that kept me up at night. Luckily I'm in my 100-day trial, the store is coming back to pick it free of charge for a full refund.

Bought a Simmons Beautyrest hotel 5 king extra firm set. After only 3 months one side started to sag. I contacted The Brick and they sent someone to look and measure. He measured and said it had only sunk by 1 inch and to be defective it needs to sink 1.5 inches. It's not the top that is the problem. It's when you lay down that it sinks about 5 inches.

Purchased a Simmons Beautyrest Recharge set at American Furniture Galleries in Sacramento, Ca. in Feb of 2015. Within 1 week the mattress started sinking on one side. I was pregnant and the bed was so uncomfortable I had to sleep on the sofa. It's now August and the bed sinks all over. As you lay on it you can feel yourself sink in. I paid $960 for this crap and nobody wants to help.

I have read all articles that have been written and it is absolutely true this mattress does sink. Had them come out look at and it is terrible. Sinks on both sides and they do nothing about it. Do not buy this mattress. Beautyrest is terrible.

Around March of 2012 my husband and I purchase what we thought was a good product to buy. Within the first year of using our King size Simmons Beauty Rest mattresses we notice one side sinking in. We paid well over $900.00 for them. We still have them and would like to seek justice for this bad product. We still have the paperwork. Could someone please help us. A lot of sleepless nights. If contacted can provide paperwork. Was not expected to provide at this time. Will have to unpack 2012 year of paperwork. Thank You.

Don't waste your money on Simmons Mattress. I bought a new Simmons REAGAN ULTIMATE mattress at the Gardner White Furniture store in Canton, MI in March 2015 and paid $2400 for it. Five months later, it sags and is totally killing my back. The people at Gardner-White were of no help at all. I will NEVER buy anything from them again. The manager basically told me "Tough luck. It's because you sat on the side of your bed." You'd think if you paid this amount of money for what is supposed to be a premium mattress, it would last longer than five months. Totally worthless. I hate it and wish I'd never heard of Simmons BeautyRest and Gardner-White.

We are on our second mattress warranty on our Simmons BeautyRest mattress. Like everyone else's, our mattress sunk in deep on both sides after three months. The first mattress went to a depth of 2 inches. I filed the claim through our dealer, Mattress Firm. They sent out the measuring service (Precise Measuring Service) and he said we would hear back shortly. Within two weeks we receives a letter of credit for the purchase price. We upgraded to the pillow top version of the Mitzi model. Within three months, my wife's side had a 3 inch depth (she weighs 126 lbs). My side was a solid 2.5 inches.

After multiple discussions with the Simmons Authorized Reseller, the issue has been resolved to my wife's and my satisfaction.

I want to know is there an outlet to address this company selling defective products other than us just posting and complaining? If so, please let me know. From reading these reviews, I can see I have no other recourse but to sue both the store and Simmons.

Bought a Simmons Beauty rest set 3/28/12, just filed my complaint thru Mattress Marshals as required by Sleepy's and this manufacturer. Needless to say the claim was denied because the sag was less than 1 1/2 inches although it was an inch almost throughout. This is within "standards". The frame didn't have supports under each slat (3), this is damn Thomasville wood bed, better than the stupid metal frame with one cross support. The evaluating tech and rules are brain dead. You sleep on this POS. After 3 years, the mattress shouldn't be like a roller coaster. Worst product ever. And, the Sleepy's guy, like a puppet. NEVER buy Simmons again, bet I'll be passing this around. Great customer satisfaction.

We purchased a bed from ** and he was very nice. We purchased Firm bed (Simmons Recharge World Class Alexandria Luxury) and we stayed on the bed for more than five minutes to make sure it was firm. However, when the bed was delivered it was not firm so we complained to delivery people, but they request that we complaint to the store. This was our second mistake (we paid most of it with a check-first mistake)-we should refused the delivery. But we thought perhaps we were wrong. We went to store on Monday as the delivery took place on Saturday. We went to the same bed and no sagging with both of us on the bed. Went back to the house and with both of us the bed sagged more than 4 inches. Our son weighs 210 lbs, 6'1" and he can only get out of the bed by rolling on the side.

On March 2015 I purchased a Beautyrest Mattress from Ashley Furniture, based on the floor model. Upon delivery I realized the mattress delivered was not the same quality. I called customer service, but received what is their standard reply... They do not guarantee their products. I contacted Beautyrest to complain about the poor quality of their product. They agreed that they do not guarantee the quality of their product either. Wish I would have read the reviews prior to this purchase. In three months time this mattress is sagging and killing my back. I would highly not recommend purchasing this product, nor Ashley Furniture.

In Feb 2013, my husband and I researched for a new mattress and ended up purchasing a Simmons Comforpedic Advanced Rest Firm mattress through the Navy Exchange. When the mattress was delivered we were extremely happy with our decision. We were very diligent in care with the mattress since had purchased the mattress with the intent to get 10 years of use of it. So we rotated the mattress every 6 months to help out even out wear and purchased a special mattress protector for it as well. Within one year of ownership the metal inside of the box spring had started to bend and caused the mattress to start to sag. In March 2015, my husband's back started hurting and was eventually forced to sleep in our guest bedroom. I contacted Simmons and opened a warranty claim with them at the end of May.

My wife and I purchased a Simmons Mattress from Macy's Store in Tampa Florida. We picked out a extra firm pillow top. In less than 3 months the mattress was sinking badly, called Macy's and after begging for someone to come out and check they agreed that this product was defective and needed to be replaced. We went back to the store and got a different one that was supposed to be better and also pillow top. We have only had less than 2 yrs and again this is sagging and springs are breaking up inside.

Our Beautyrest mattress has a 10-year warranty and after less than 2 years, it is broken down so bad my shoulders hurt every morning waking up on it. We called Sleep Train where we bought it and they said they replace it because even small stains void Simmons' warranty. What a clever way of getting out of covering their JUNK mattresses. Their instructions specifically say not to use any stain protectant or cleaner on the mattress so of course there will be stains.

After a year of owning a Simmons mattress, it started sagging. Now there is a loose spring that hits me in the back. The number that is given to call customer service is horrible. NO one ever answers and when you do get someone to call back, it's no help! They do NOT stand behind their product or customers and told me to pay double to replace my mattress. I will take my money to another company to buy a decent mattress and they will not get another dime from me!!!

We purchased a Simmons Beautyrest mattress from Macy's in Tampa Florida on 7 of 2013. Had this bed less than (3) months and it was collapsing. Called Macy's. They sent out an inspector and he verified that not only was the bed bad but needed to be replaced. I was told to go to the store and pick out another bed and he also told my wife and I that this bed was discontinued. Picked out new bed and at first Macy's wanted us to pay for new one and wait for them to reimburse. I said "no way, we have a 10 yr. warranty". They finally replaced it. Now we have another one falling apart and they said there was a stain on the mattress. Well there is no STAIN. They setup appointment for someone to come out and reinspect. Sat here for 2 hours and no one showed up. When called after he had told us that Macy's cancelled without telling us.

We purchased our mattress(Simmons BeautyRest Dufay Plush) 5 years ago. We bought it like most because it was very comfortable while lying on it in the stores, name and price... Plush but firm. Since it's a pillow top mattress you can't flip it so we rotated it switching sides so that different weights would keep the bed maintained. WRONG. About a year or two ago we started feeling both sides cave in and a hump in the middle. As time went by it got worse. We finally decided to do something about it. I was thinking we only bought this 5 years or so ago it shouldn't be doing this. But nevertheless we broke down this last weekend and went shopping. The lady in the store where we bought our new mattress said all mattresses should come with 8 year warranty and not give or sink more than 1 1/2 inch or whatever.

I purchase a Simmons Beautyrest, pillow top. The springs worn out, pit in middle, contacted warranty service in January. 1st no answer, then after telling them I would contact social media, BBB, Atty gen for Ohio, I got an email. They evaded any warranty service to me by sending multiple requests to fill out the same form over and over again. I had to send 4 times, 4 months and finally got a phone call for service after 5 working days so another 8 days. They would not come when I could get help (I have an injury) and said they would come 4 days later at 10AM. No call, no return call after 6 calls to them. 2 hours later I call a confirmation # and get immediate call from Mr. ** Cleveland Ohio. He tells me he is not coming today, has to reschedule. I said "well this is unacceptable business, why didn't you call me to tell me or answer my calls?"

I originally purchased a Sealy Posturepedic mattress from Rooms To Go in 1999. The mattress began sagging and Rooms To Go honored the warranty and I upgraded to a $1600.00 Simmons mattress in 12/22/06. As of today, 05/15/15, this mattress is also sagging at shoulder level. The warranty has 19 months left. Rooms To Go will not honor the warranty because their company goes by original purchase back in 1999 and told me to go to Simmons. Simmons will not honor the warranty because I bought it from a company still in business. Simmons should replace or refund my money.

We purchased a King Size Beautyrest World Class Mattress - Tamara 6" Flap Pillow Top Luxury FIRM 183x198cm (code 55). Bought 19 April 2012 at Simmons Gallery Homesquare, Sha Tin, Hong Kong. Warranty Registered at the time of purchase - 10 Year Warranty Repair or Replace. Warranty Card states: "Examples of an improper foundation include net or slat type bed frame - foundation of different size or foundation that provides inadequate support to the mattress." NOTE: We purchased MATTRESS ONLY as the base is a King size Sealy Posturepedic Solid Firm Base. (It is not slated/netted.)

The picture of this mattress made it look like it would be heavenly to sleep on. The word "firm" gave me the impression that I won't sink in. The name brand and price lead me to believe it will last for years to come. I was wrong on all three counts. When it came time for us to buy a new mattress, I wanted one that would be comfortable while offering a decent level of support... and I wanted it to stay that way. I was willing to pay for my requirements so I went for a name brand. I liked the concept of Beautyrest's individual coiling system so I made it a point to check it out while shopping. I went to several stores and laid on I don't know how many mattresses and I kept coming back to the Beautyrest because it seemed to have what I was looking for.

I purchased this Simmons Beautyrest Mattress in April of 2012. I went away for a year so it has only been slept on for less than two years. My terribly sore back wakes me up every morning and after stretching a bit it goes away, so I know this is the mattress not just a sore back. Most mornings I am not even sure I will be able to move. I emailed Simmons and they told me to contact the store I purchased it from which was Leon's in Sarnia, Ontario (where I purchased it from for $500) and they sent out The Furniture Doctor who measured it and took pictures.

I generally don't write any reviews but I don't want anyone to go through this pain so I am witting this. My sincere request would be don't buy any mattress from Simmons or Mattress Warehouse, both are cheaters and least bothered about customer satisfaction. Did purchase a Simmons beauty rest luxury mattress from Mattress Warehouse and within 6 months it became saggy and uncomfortable to sleep. I did follow up with customer service and got an appointment from the inspection team and he did come verified the mattress and confirmed that it's saggy and can get a replacement.

I purchased the "Mitzy" a Simmons BeautyRest mattress (queen model specific to Mattress Firm) from Mattress Firm on 5-28-13. It has been the worst bed I have ever owned!!!!!!!! I weigh 112 lbs & after only 2 yrs (with 4 mos gone) the mattress sinks in the middle. I was gone right after the initial purchase & didn't start noticing this until a few mos after I was back & Mattress Firm wouldn't take it back by then. I would have waited to purchase the mattress but never imagined it would fail like that!!! This mattress has caused me to have back problems with an impingement on my L4 & L5 vertebrae resulting in 2 mos of physical therapy. Now I sleep on the couch! I figured if I purchased a mattress for $700.00 it would hold its value for at least 8 yrs!! 2 years & it's dust! Don't ever buy a Simmons Beautyrest!!!!!

I purchases a Simmons Beautyrest Recharge Mattress not even 2 years ago. I bought a new bedroom suit a week ago and noticed the mattress is coming apart on both sides with the foam almost hanging out of the mattress. The day before we got the new bedroom suit I did waste a small amount of juice on the mattress but we purchased a separate warranty for stains etc. with another company. Simmons agreed to replace the mattress because the product is defective and shouldn't be tearing apart. However, they wanted to replace it without providing me the rest of my warranty because of the 1 stain. I advised them the replacement is not because of a stain but a bad product and we have the other warranty company coming to clean the small stain. The customer service manager keep telling me the warranty states no replacement if the mattress has a stain but that is not true.

This complain has been resolved.

Called them with 2 sagging queen mattresses, both firm plush recharge, after only 2 and 3 years use. Place of purchase no longer carried Simmons. A technician was sent to measure the sags' depths. Both mattresses only qualified for replacement, but there were stipulations such as where you couldn't shop for Simmons, they couldn't be clearance or closeout, DO NOT DISPOSE OF THE PRODUCT but retain it until the end of the process, and they only allowed a $399 level price point each. I paid more for the 2 that failed each, and they were nice. I was told by their product specialist that I would have to pay an upcharge between only what it cost to make it, plus shipping, delivery, and taxes.

We purchased our Beautyrest and paid FULL price ($1300+) at Mor Furniture thinking that we would be getting a quality mattress. Well, we are WRONG! It started sagging in less than a year of purchase! Then my husband started sleeping on the couch because his back was hurting, eventually so did mine. After filing a claim and never receiving a call from the people who were suppose to call me about scheduling a time/date for them to come out to check the mattress, I had to call them back! The lady at first tried to make it seem like I didn't give her all the information that they needed. Once she figured all the info was there, she softened up and said she'd notify them again.

Simmons Beautyrest Mattress - I bought this mattress less than three years ago and is already sagging and has huge lumps all over it. It is by far the worst mattress I have ever slept on and it wasn't cheap. I paid almost $1000 for it and it's ready for the garbage! I have never written a review like this but I am so disgusted. I felt the need to let everyone know who is considering this mattress not to bother. It is absolutely a horrible mattress! Buyer Beware!

I purchased ($2,700) the recommended above mentioned "Niles" model Simmons mattress after taking a "sleep demo test". I won't mention the retailer, but they're very popular in my area (metro Detroit). Today is day (29), I was promised I would be free of back pain... false. I was told the mattress would always retain its shape... false. After just two weeks the edge I exit on is so broken down I almost fall out of the bed.

I had my first Simmons mattress for over twenty years with no problems, so I purchased a new one three years ago. Although the mattress hasn't sagged, the fabric has been tearing on various places on the bed. This bed is hardly used and well taken care of. I've always used a mattress cover/pad, and I'm the only one sleeping on it. When I contacted Simmons about the warranty, they said they don't cover tears in the fabric and that I was basically out of luck. When I examined the fabric on the mattress, I noticed how thin and fragile it is, hardly the material a mattress should be made out of. I will purchase another brand next time.

Bought a Simmons Beautyrest spring and mattress set from Art Van in Michigan. Had the set less than a week when it started to sag, but I thought maybe it was me, as I am overweight. Art Van has a program they advertise as a computer finding out which mattress and bed would be best for you. I laid on different beds after their computer program decided what was best for me and bought this one which was on their recommended list. It is now 5 months later and I am miserable. Lower back pain, legs hurt, neck hurts, etc. Spend a lot of nights no sleeping at all. Have been piling pillows all around to prop me up as I keep sliding, etc. The hole and sag is awful. I've turned the mattress around several times. I've tried it all. I've read the reviews here and I agree with them.

Fischer Island mattress - Bought through the home shopping network. Use it about 2 years - garbage. It's already sag, out of shape. Don't waste your money on it.

Their warranty says that an indentation of 1 inch to 1 1/2 inches may be normal. I contacted Simmons about the 2 to 2 1/2 inch indentations in our World Class Mattress. Even though the edge of the mattress was up to 3 inches lower than the center. Incidentally, though I filed the warranty information with Simmons when I bought the mattress, since I couldn't find my copy they simply dismissed the claim outright. So off to the basement and dig through 8 years of paper work to find the original papers. Ok, they couldn't "find" my original filing of the paperwork but when I did, they sent several pages of forms to be filled out.

We purchased a Beauty Rest Recharge Bethany queen mattress for our guest bedroom in July of 2014. Between July and February 2015 the bedroom was seldom used, 10 times at the most, and we called about a sagging problem when our guest told us that there was a problem. After numerous contacts with Simmons they finally sent an investigator out to inspect the mattress. He agreed there was a problem since he measured a minimum sag of at least 2 inches. This problem exists only on one side of the mattress and not on the other. This fact alone tells us that the problem is in the manufacturing and not the filling materials that they excused the problem on and not that the product is defective. THE PRODUCT IS DEFECTIVE. SIMMONS WILL NOT BACK THEIR CLAIM OF QUALITY AND DO NOT HONOR THEIR WARRANTY.

I have had my Simmons beautyrest replaced 3 times in 2 years. Not only has it just about taken an act of congress for them to replace it, the same exact problem occurs where the center of the bed dips down and causes EXTREME discomfort. I wake up with extreme back pain and cant afford a new expensive mattress. I have to sleep diagonally to avoid the huge center dip in an attempt to save my back. I am 24 years old, I weigh not even 180 lbs, I use my bed for sleeping. I do not jump on the bed, i do not throw myself onto it when getting into bed, i gently scoot into bed. There is no reason it should have this problem. There is no reason their company should make a customer fight so hard to get good customer service. It is truly ridiculous!

I am so very sorry that I did not read the comments for Simmons mattresses before purchasing mattresses and box springs. Our purchase was made 10/02/2012, from Indiana Furniture, Valparaiso, Indiana. We are two senior citizens, nearing 80 years old. In need of two double bed size mattresses, we purchased the low end Simmons set. At this age we did not feel that it was necessary to purchase a high end mattresses with extended guarantees. Also, it is a a matter of economics when one is on a fixed income. Needless to say after a short time both beds have developed a "butt hole" in the center of each mattress. Each bed has been occupied by only one person, and each of us under 200 lbs. I have not contacted Indiana Furniture, as we received only a 90 day guarantee from their company. It is my opinion that Simmons should have issued a recall due to the many complaints of sagging!

I purchase Beauty Rest Eleanor Plush $1300 on 3\25\15.. it started sinking after 3 days. I called customer service and left a book voice mail... waiting for a callback. I only wish I would have read these comments before spending a total of $1800. I hope my situation turns out favorable. I am 6 months pregnant and can't sleep on the mattress. I wake up feeling bad and can't hardly walk. I understand that my medical condition is a factor. However now my back is worst than a week ago... feeling upset and sleep deprived... I am going to contact an attorney if no response. Maybe a class action suit may be better...

I have just begun the complaint process. The store I purchased Beautyrest Black Extra Firm, from, Lotts Furniture, in Fernandina Beach, FL, would not give me a store warranty or 90 satisfaction guarantee. Now I know why. Both husband & I hate the mattress. Doesn't feel like one in store. You can hear the popping off spring. Had it only a month. Wish I kept my 13 year old Stearns and Foster. This Beautyrest of so, so hot you wake up in a sweat. The pad to protect from stains they make you buy is also hot even though it says cool comfort. It is supposed to have extra strong coils, edge protection etc..

After having no follow up from my local Sleepy's store (I called, phone was not answered and no message service came on), I once again called the Sleepy's customer service. ** took my call, listened to my frustrations and contacted Simmons for a three way call. Simmons said they had no record on me. No complaint, no return, no letter on file, nothing. After hanging up with them ** asked that I submit more photos of my mattress via email to her and she would show them to her supervisor. At the end of the day the supervisor, ** called and said I would be getting a new mattress set. ** followed up with a phone call to me later that evening to make certain everything had been taken care of. My mattress set was exchanged on 3/23 with no further problems.

The Simmons Windcrest mattress was purchased less than 3 weeks ago and the indentions in the mattress are already so deep that restful sleep is impossible. The mattress was purchased from ShopHQ - who can't be reached! Beware of ShopHQ!

Less than 1 year in, the mattress was sagging so bad that it looked like it was 20 years old. Dealer would not replace. Now, less than 3 years after buying this $1000+ mattress, we are getting a new different one.

I would like to say I am very unsatisfied with the quality of the bed. I got the delivery of the bed along with the Box springs suggested by the Store where I bought (Home elegance, San Leandro, CA) on Jan/30/2014. I was good initially for few months and started sinking in middle, then I added few more wood rails to support the existing frame a box springs but no use. I experienced lack of sleep and then back pain and went to doctors for cure. Later I realized it’s due to bed. The bed started making squeaking noises at the corners and I completely lost sleep in that bed. If I or my wife moves during sleep, I wake up due to those sounds.

My husband and I purchased this mattress (Simmons East Lake Queen Plush Eurotop) from Factory Mattress just over a year ago. At first it was fine, but after just a couple of weeks the mattress began to sag significantly on my husband's side. We have a 120-lb difference in weight, and inevitably I started experiencing problems from one shoulder being completely unsupported due to the sagging beside me. I began sleeping top-to-tail with my husband which isn't very convenient. We tried rotating the mattress, but that resulted in the other side becoming sagged too causing even more problems. I started experiencing pains in my ribs and shoulders and had to go to my physician multiple times as well as hospital visits for CT scans.

This is the worst mattress I have ever slept on, including hotel beds! I purchased the Beautyrest Black Plush; I wake up with numb legs and hips. My back aches all day. I have neck and shoulder pain and under doctor's care. I bought this to replace my 12-year old mattress. Boy do I regret it!!! This mattress is far from plush. I get more comfort sleeping on a rock! Simmons needs to do the right thing and recall their mattresses. They are not living up to the "recharge" claim - I'm not recharged, I'm broken down!!! I have never been in so much pain in my life and it all started after the very first night I slept on this mattress.

We purchased in Jan 2014 a Simmons Recharge from Sears and within one year it sunk 2 inches on my husband's side and 1 inch on my side. We are not big people! So I filed a complaint and they said they would refund the price we paid, for us to go the Sears store pick out another one because, the one bought is no longer being made. So we did figured if we purchased one with more coils it would hold out better.

I purchased a King size Simmons Cold Spring pillow top mattress from Rooms to go which apparently has a 10yr warranty. The problem is that it has very significant dips where we sleep after only 2 years (started about 6 months in). The mattress warranty code is A which supposedly means that it has a 10yr warranty, although I have tried to contact Simmons through the proper channels set up on their site 4 times with no response. At this point I paid over 1000.00 for something I will probably throw out and my back is in bad shape. We are not large people and neither of us had back issue prior to this mattress. This will be my last experience with Simmons.

Purchased a Simmons Beauty Rest from the recharge series. Made this purchase from Mattress One for our vacation home. I wish I would have read these reviews before. We only slept in this bed for 6 months and sides started collapsing, like a layer cake that slid off. Then the impressions started and continued to deepen. I called Simmons. They said it sounded like a manufacture defect and I needed to contact the store where I made the purchase. Mattress One told me to file a claim online with explanation and photos. I did just that, documenting the impressions and the out of shape top with a level and ruler. I never heard back from anyone for weeks so I called them. The claim was denied saying that it was a Foam Incasement Failure and was not covered under warranty.

We purchased the Simmons Heavenly Bed at Pottery Barn in Monterey. After 18 months, the mattress sags on the sides and is uncomfortable to sleep in. Neither my husband nor I am overweight. We have contacted Pottery Barn. They referred us to Simmons. We e-mailed Simmons and filed a claim. They never responded. We phoned the Simmons phone number numerous times at 877-399-9397. It just gives you a rapid busy signal. We have no place to turn. This mattress was $2000.00. It has a 10-year warranty.

It didn't take long before my new bed sagged in spots, but the bed became a slide. Imagine getting ready for bed, sitting down on the edge of your bed, then sliding on the floor. The store I purchased the Simmons bed has already replaced it once and not long after, I am falling out of bed again. Imagine waking up in the middle of the night (with pain) to find that you have one foot on the floor supporting your weight so you don't fall out of bed. I suspect a law suit maybe the answer if I cannot get immediate action.

I bought a Beautyrest rapid firm Cal king mattress in May 2014. Have for only 5 months when the mattress on one side starting collapsing. Since then I can't sleep on one side for too long cause pain starts. Am not even 40 years old yet. I called American Furniture Galleries where I purchased the mattress and was told would not replace cause of a small stain. They never gave me or brought to my attention this would cancel the warranty per Simmons Manufacturer. Nor was I provided a detailed warranty. Also told me this was against OSHA. Manager would not even do anything to satisfy us even being we have purchased many items with them. I will never purchase from American Furniture Galleries again nor buy a Simmons mattress. I would be more than happy to do a class Action Lawsuit. I will be investigating my options to get a mattress replacement still.

I purchased this mattress in May 2014 because of the good experience I have had for the past 25 years with Simmons Mattresses. The bed hurt my back immediately and I contacted Simmons to find out what I could do. I replaced the 4 slats under the box spring with a custom-cut piece of plywood. No success. I contacting my retailer, ABC Mattress, and after many attempts they came and did a bed check conducted by their delivery men. They refused to assist me since unbeknown to me, they are no longer a certified retailer and for good cause.

I've been brand loyal for 32 yrs. I purchased a Queen Simmons Beauty Sleep Persuasion Plush in May 2014. 5 months later the foam flattened causing me to roll off the bed. They honored the 10 yr warranty but said the new mattress wouldn't have one.

My wife and I bought a Beautyrest mattress from Macy's maybe 3 years ago. I don't know the model name/number, but it wouldn't do much good anyway since the manufacturers change those for every retail outlet to confuse the consumer and make it hard to comparison-shop. Anyway, we just finally gave up and replaced it last month. For an $800+ mattress, it should have lasted a lot longer. We started noticing rutting and other issues within a year, and by this summer it was basically unusable.

I am a disabled veteran and was looking for a new bed in May 2013. After looking around my wife and I found the recharge series. The in store model felt comfortable and we had pretty good use from our 2006 Simmons bed. After delivery my wife complained her hips hurt, be we chalked it up to a new bed. Months went by and I started to develop all over pains. Then about 7 months I started having dizziness after waking up.

Bed was great for 6 months and then the common sag developed on both sides. Contacted "warranty" support... Said we would have to do all the measuring which is useless since the bed only shows the indentation while you're in it! I way less than 150 lbs. I will never buy a Simmons again! I have told everyone I know not to get one and suggest you avoid this brand if want to save your hard earned money! Hope this review helps someone else avoid a big mistake!

What a joke, after their mattress literally fell apart after 4 years of use (springs collapsed on one side), response from their "warranty" department was..."buy a new mattress, it has a better construction". Haha so much for 10-year warranty. I'll make sure I don't buy your brand anymore. Good luck selling your junk.

Simmon Beautyrest Recharge Hatteras - Purchased this mattress on 1/15/15. When they unwrapped the mattress it smelled so bad. The guys said it would go away. I left the windows open and the ceiling fan on. I put baking soda under the bed, still the smell would not go away. The company I bought it from did replace with a new mattress. This one did have a slight chemical smell that did go away. But the mattress has already begun to have a indentation where I sleep - it is like I'm stuck in that spot. Have emailed the company I bought it from hoping I can exchange for something else.

I bought the most expensive king size Simmons with 1800 pocket coils with a pillow top and it's 4 inches sagged out on my side and 3 on my wife's side. Also bulged up in the middle 3 inches. It's 6 years old now. I complained the first year and they said they would come with a heavy metal construction level and place it on the mattress and measure. If it had a 2 inch gap under the level then they would replace it. It's probably good they never showed because I would have beat him with the level! Obviously Simmons has no warranty with the stupid way they inspect so the only way to get your money back would be a class action lawsuit. Or we can all piss and moan and let another billion dollar company take advantage of us.

Wish I would have read all of those One star reviews before our $1,000 purchase. We bought our mattress, Mattress Mart in Gulf Shores (Foley) Alabama... summer of 2014. It is about 9 months old, we don't even have it all paid for yet, and it is totally miserable. 3-4" dip on her side and 4-5" dip on my side. We both wake up numerous times every night with aches and pains from being all twisted up. It was awesome for about a month and then it started sagging and continually got worse. Now we have to hold onto the bedpost to pull ourselves out of the HAMMOCK. We are both on social security and cannot afford to buy another one (that’s why we got one with a "20 Year Warranty".)

My husband was experiencing back pain and the mattress was showing depressions. Mattress inspectors came out measured the indents which were over the limits. Simmons/Beautyrest people declined the request because of a stain (sweat) on an area not by the depressions. This mattress was purchased Oct. 2013, well within the 10 year warranty time. Do they plan to resell that mattress? I am not alone in this problem concerning this company and feel they are in the wrong here. The public needs to know how they work.

I submitted a claim regarding of sagging of my mattress and also I was even getting back pain and went to Physiotherapist. However, Simmons denied my warranty coverage due to stains on mattress. I'm not sure how small stains can void the warranty. Are they going to resell the mattress? The 10 year warranty Simmons advertises is useless with all these kind of hidden clauses. Also, they claim that sagging is normal (which they call body impressions) after using the mattress for a while.

In July 2013 my husband and I purchased a Beautyrest black series Simmons mattress, not knowing we would get a defective one. The sales rep told us it was considered the Ferrari of all mattresses, yeah what else?! We believed him. He also said it had an excellent 10 year warranty, yeah ok! We also believed him. Back then I was 5 months pregnant, reason why we got a new mattress in the first place. Long story short... The only times we loved and enjoyed this mattress was during our "trial" at the store and the first week at home. After that we haven't been able to sleep, especially during my pregnancy.

Bought 2 mattress from Darvin furniture. Got them delivered last week. Cant sleep on them there is strong chemical smell. Working with the store about changing them into something else. Store already told me if I take anything cheaper no money back. :(

Bought queen recharge mattress in May 2013 from Sleepy's. Top started to pop up/separate. Sleepy's sent inspector out to check. Replaced with a new one in April of 2014. Now have same issue. Sleepy's doesn't send inspectors anymore, they make you do it yourself. What a pain! Called Simmons direct. They will not get involved! Claim it is the dealer's problem! So, Simmons can make defective products, and whoever sells them is stuck cleaning up their Mess! Nice customer service Simmons! Also, paying delivery charges to replace their defective product is B.S.!

Decided on the Beautyrest Firm black series with adjustable base from Macy's for almost $3000. Bad choice. It's been almost 1 month now. No bounce to the mattress (I refer to it as laying with a thump) and it sleeps VERY HOT. It's 4:30 am now and it's very hot to the touch where I've been laying. It also doesn't have good side support for sitting on. I am returning as I have 60 days but I have to pay 15% restocking fee and $100 pick up fee and $150 for the mattress cover they had me purchase which they said I needed or my warranty would be voided if a speck of anything is on the mattress which makes me believe someone is going to receive this mattress I've already slept on.

I purchased a new Simmons mattress and box spring back in May 2014, and although I don't recall the specific name of it, it was a pillow top and seemed great in the store. After sleeping on it for a few days, I noticed a deep indentation in the bed and it was worse than the slight indentation I had in my previous old mattress that I gave away after 20 years of use. After 2 weeks it was terrible, and I asked the store to give me an exchange. The next mattress was also a Simmons, and it is called Recharge. After 6 months, this one is a disaster and is lumpy, sunken in dramatically where I lie, and sinks in horribly on the edge of the bed when I sit on it. When I make my bed, I stand back and look at it, and it looks like there's a sinkhole in it!

The mattress was purchased on 2/16/14. By 9 months of purchase date, the mattress began to have sagging and my husband and I experienced hip and back pain and restless sleep. The mattress with the tufting does not show the warranty's required 1.5 inches of sagging on a photo that is required. The Simmons representatives response to our request to visit and assess the wear after only 9 months was "this service is not provided". I did take a look on line and found that there are a lot of complaints matching mine. $1000.00 for a mattress that sags after 9 months is defective rather or not a picture shows the sag! Shame on Simmons.

We purchased a very expensive Simmons Beautyrest Quinnville mattress less than 3 years ago. Before the first year was ending, we started to notice that our bed was depressing where we slept. It has gotten so bad now that I cannot sleep on it as it causes severe back pain. The store we purchased our mattress from has since closed therefore we had to file a complaint with Simmons directly. We were advised to send the proof of sale and they would schedule a mattress inspector to come out. After the mattress inspection, we were informed that Simmons would replace our mattress with one of equal or lesser value but only of Simmons brand. We will be replacing with the Comforpedic as it is our best option of their (terrible quality) options. We are hoping to get at least another couple of years out of the new mattress and have resigned ourselves to the fact that we will again have to purchase another mattress much sooner than expected... and it will not be Simmons!

We purchased a Stearns and Foster mattress but found it to be extremely hot. So we traded for a Beautyrest Black Luxury Firm mattress based on the salesman's recommendations and the company's literature on all of the steps they had taken to design a product that draws heat away from the sleeper's body. Unfortunately this mattress is extremely hot. What I realize in hindsight is that when Simmons was talking about all the steps they had taken to eliminate heat, it means that they recognize that their basic design decision, to use lots of memory foam and versions of foam, by its very nature creates a heat problem. Which they claimed to have solved. Not true. I know that the problem is not me. Within the last month I have slept on four hotel mattresses and a guest room mattress at a friends house. Zero heat issues with these other mattresses.

I bought an $800 Simmons Beautyrest mattress that has a memory foam pillowtop. After only 6 months of using the mattress, there is an indentation from my body that does not go back to where it should. Unfortunately, I bought the mattress through an online company that I'd have to pay to ship back to them to inspect the mattress. If it is not within Simmon's warranty claim, they will not send a new one. The shipping is too expensive, so I'm just going to live with it until it is completely unbearable! I had spoken with a local Simmons store owner and he mentioned that ALL MEMORY FOAM PILLOW TOPS break down from sweat if you do not have a waterproof mattress cover. I wish the online store would've told me that. I did have a mattress cover, but not waterproof. I have seen lots of complaints from other Simmon's mattress owners, and I'm wondering if they have memory foam pillow tops as well.

Bought a 'special' beauty rest mattress about 8 years ago. Had a 10-year warranty. Went to inquire at same place of prior purchase and same guy who sold us the first one was telling us about the 15 year warranty the new ones have. He also reminded me the first one had a 10-year warranty. We checked and it was still under warranty. So I asked to file a warranty claim. The store sent 2 guys to examine the mattress, the claim was filed and about 2 weeks later a 'senior territory manager' from Simmons sent a letter (plain letterhead) denying the claim due to 'Simmons product that is stained or soiled, even if defective.' There was no phone number on the letter and no statement of appeals process. Contacted corporate office in Atlanta and once the representative learned the claim had been denied he said I could only appeal to the store where it was purchased. Called the salesperson and he said there was nothing else he could do. Turns out the claims person is also sales rep for the store. I have requested the claim number, copy of the warranty claim and the original invoice from the store (pending).

We paid nearly $4,000 for a ComforPedic mattress in 2009. The deep foam (under the 2 inch top foam layer) has gone bad and Simmons will not warranty because we can't get a good picture of the depression. If the top foam bounces back it is impossible to get a photo of the problem. Since they don't have a representative in our area, their answer was "want can't help you as it appears to be a COMFORT issue." DON'T BUY THEIR EXPENSIVE PRODUCTS. THEY DON'T LAST AND THEY WON'T STAND BEHIND THE WARRANTY.

I bought a new mattress set. It is a Simmons Beautyrest pillowtop - the Manhattan Beach. It is exactly like every previously has written. It is like a canoe, it sinks in the middle, causing terrible backaches making you get up because you can't take it anymore and be tired for the rest of the day! Years ago, I purchased a Simmons mattress to replace a waterbed mattress and it was firm and expensive but that lasted forever and was great. So they need to stop making the pillowtops or correct the problems with them. Lost money and lost sleep. I will make a better investment next time for sure! I bought it through ShopNBC so I only have a credit card statement and only got a 30-day warranty...

I purchased the Dorinda pillow top mattress and matching box spring on 02/12/2010 for $986.00 plus tax. In November of this year (2014) I called the store where I bought it from to get warranty service because the mattress is sagging on both sides of the bed. My husband and I are getting backaches. I understood that the mattress has to meet a certain indention before they will honor the warranty. A man came to the house and took all of the measurements and said we would hear from someone soon. I got an email from the store stating our mattress either had stains, had been wet, unsanitary, or had burn holes. My mattress had none of these things!

As others have written, this mattress with gel foam topper is terrible. Absolutely no support and sags terribly. Also we've found it to be a very hot mattress. One person in it is not so bad, but two people with double the body heat is awful. But lots of soreness for both of us everyday from that bed. Paid $1500 and it was a waste of money. Have not tried yet to get a replacement.

After having a very positive experience with a Simmons Beautyrest mattress back in 2005, my wife and I purchased another Beautyrest mattress at a Banner Mattress store in Murrieta, Ca. This one was supposedly one of their elite mattresses: a Baychester Plush queen size mattress. I normally do not have back pains but within about six months, this mattress no longer had any support and my back started giving me pain regularly after sleeping on it. It collapsed so bad it was similar to one of those cheap "hide-a-bed" mattresses that are basically worthless. I called the store to find out about the 20 year warranty and was told at most, even if approved, they would only try to fix this mattress or replace. And after reading so many negative reviews about Beautyrest, we decided to just get rid of it. Unfortunately, this mattress cost us $1,750 and we ended up only using it for about a year. We recently purchased a "Sleep Number" bed which was a lot more expensive, but so far we really like it and have the impression it won't collapse quickly as the Beautyrest did. We had the Sleep Number installers take away the Beautyrest mattress, along with the box springs that came with it. We would never purchase another Simmons product and will warn as many people as possible in the future about our bad experience with it.

We have gone through a handful of TempurPedic mattresses, and now our top of the line Simmons Beautyrest is also like a canoe after 6 months. The warranty will replace it with another mattress but after doing research, we know that it doesn't matter. They all canoe and they all contain a host of cancer causing chemicals so it seems senseless to keep doing the same thing over and over. Go to www.mattresseducation.net to learn more. Serta, Simmons and Stearns and Foster - all refuse to sell me a mattress free of fire retardant chemicals even with a physician prescription which is perfectly legal. My daughter had a thyroid tumor removed and my husband chest pain and shortness of breath - both likely caused by these mattresses. Why do they insist of making us uncomfortable and sick? Sears refuses to give store credit for anything other than another useless mattress - what's up with that? Buyer beware. Buy chemical free latex!!

Simmons Beautyrest Mattress - We purchased a mattress and box spring from a local company in March 2014 (Buy A Bed Bedding), it was delivered the very same day. We were happy with it at first. In October we noticed that the bed has become very soft, especially on the edges. When we contacted the store they said they couldn't do anything and gave us the sales reps name. Amy never answers her phone or voicemails. So we are stuck with a lousy bed and no customer service, so much for supporting local business. I expect more.

I have very very bad experience with Simmons mattress. I bought beautyrest firm mattress on June 24th 2010, receipt no. ** from Simmons Mattress Gallery 101 Schoolhouse st. Coquitlam BC. The day I start use the mattress me and my wife back started hurt. I called Mr. ** (associate) and explain all my problems but result nothing. Now the mattress has a about 2 inch sag. After that I called so many times to Mr. ** and he arrange for inspect the mattress, guy came and he is very much sure about my problem and he promise this mattress going to be change. After I got the massage from Mr. ** that there's nothing wrong with your mattress, we are not able to do anything. Now I am stuck with useless mattress which I have to replace, they have lost loyal customer but obviously they don't care. Don't ever buy their products. The warranty is useless.

I purchased a Simmons Beautyrest Mattress and box spring on Feb 17, 2014. By August, it began to sag deeply on one side, and this is supposed to be a firm mattress! Neither my husband or I even weigh 150 lbs. The indentation is so deep in our mattress that you can see it hours after leaving the bed. After reading all the reviews, it surely seems the issue is widespread. Just filed a warranty claim with Simmons, per store instructions, so interested to see if it is satisfied.

Bought a queen Simmons Beautyrest Lahoma Avenue mattress about 5 years ago. For the past 3 years, I have been dealing with sink holes that get worse and worse, but I couldn't do anything until the holes were deep enough to count for the warranty. The store I bought it at went out of business so I've had to deal with Simmons directly. It's been about 10 emails and me having to repeatedly send the same information again and again because they say they didn't get it. Every step of the way they try to make it harder to comply so that they don't have to do anything. Well after all the hoops, they are going to replace my mattress. I have to pay $85 and have someone bring it to me and pick up mine. I moved with this mattress so there are some scuff marks on the side. Because of that, they originally said that my replacement mattress would have no warranty and be "as is", then they revised it to say that it will only carry the remaining portion of my original warranty. The only reason I am not giving them 1 star is because they have agreed to replace it (pending receipt of my original tags and a signed offer letter...faxed and mailed). I'm hoping it lasts longer than the old one.

I own a Simmons ENTRADA plush for over 8 years. Everyone in the household of 5 LOVE the mattress. Including myself. It is by far the best mattress I have ever purchased. I recently purchased a new one but only because I down sized from full to twin. I am not happy with the new one and am now looking for a new mattress but will not take any one except the Simmons Beautyrest Entrada plush. Please tell me it is still in circulation for purchase and where. Desperate.

Simmons Black Beauty - We spent 4000 for one of the "best" they make, was too hard after three months so traded it for a softer one (store Sleep Train) had a satisfaction guarantee. After three months way too soft, saggy etc. Decided to go back to hard one, they sent us out a used one, which is sagging on the sides where we sleep and ridged in the middle between us. I hate this thing and the company.

The worst company in Canada, I bought a 3000 dollars Simmons mattress from the brick new market with the lifetime warranty. Long story short it is defective and sinking in one side. Brick agreed to exchange it but Simmons send their inspector and he decided that it's very normal and you are not going to get anything. Families, if you don't this, just stay away from Simmons.

Bought a Sealy in 2009. It was horrible so we contacted the store and they came out and said they would gladly replace it. We decided to go with Simmons glen mill mattress. We got in on 1/27/14. By July of 2014 began to sag, bubbles that you felt when you laid down. The company, Mattress Matters, came and looked at it and agreed that it was defective and replaced it again. Well, now it is October of 2014 and the sags begin along with bubbles you feel when you lay down. I am so angry. My hips hurt when I get up for laying in the depressions. When you make the bed you see the ridges, etc. Never again will we buy a Simmons. Going to contact the company again. They have been wonderful but enough is enough.

Sears beautyrest mattress - Purchased this March 2014.. by August my back was killing me.. this mattress sagged and had a hollow part in the middle... just unable to sleep in it. Called the store in Jensen Beach, FL and the same salesman who sold it to me stated the warranty was invalid as I never purchased a box spring. He was told this was for a platform bed, not needing any box spring. Nevertheless I am screwed. They want nothing to do with you at that point. This was a $1200 mattress and I expected it to last more than a few months. NEVER buy anything from SEARS.. had other situations that they just gave me a hard time, appliances, etc. Be careful of their credit card statements as well.. Their interest is super high and they do make mistakes.. call them on it.

I purchased a Beautyrest Glen Ridge model mattress from Value City Furniture just a year ago. The mattress came with a 20 yr warranty....great right? (I was never given a copy of the warranty card) NO WAY! In less than a year the mattress began sagging on one side. The dip became approx 3 to 4 inches inward and almost 2 feet long. I contacted Value City who sent out a warranty tech. This guy was nice enough, took a bunch of pictures, and then told me not to worry...that this was more than enough to get a replacement mattress. Boy was he wrong. My 5 yr old grandson, who is very sick and being seen at a cancer & blood disorder clinic regularly, dropped his ice cream on the mattress one day when I was changing the sheets & pad to wash them. Since there is a 2 inch chocolate stain on the other side of the bed from the dip and at the foot of the bed my warranty is void & null.

We got a Black Beauty Mattress from Sleep County USA and the joke started there. The reason we got it there was because they sold us on customer service that don't exist after the check is cashed. The mattress is bunching up in the middle and the center sinks. The old saying you get what you pay for is not the case. This time we paid almost $4500 for this and it suck BIG TIME. Also Don't let Sleep County USA sell you on service because you will be disappointed. I'm almost to the point of loading it up and unloading it in their showroom while they are trying to hose the next poor guy that buy their BS.

I purchased a Comforpedic mattress 4 years ago. For the first year, it was the most comfortable mattress I have ever slept on. After the first year, I began to experience back and neck pain. My wife said the bed was comfortable so I did nothing. After two years my wife now says the bed is uncomfortable and hurting her back. She is barely over a hundred pounds! The store we bought the mattress closed down so I did not not what to do. I talked with a Tempur-pedic representative as I wanted to replace this bed after only 4 years of use. The Tempur-pedic rep suggested I look at the tag of the mattress and call the warranty service. I did. I was denied. I strongly insisted. So finally someone came over. She said that our mattress was not stained and quite clean. She said all was installed correctly. She pressed down and noted a difference. I received an email from the warranty department denying our claim. They do not stand by the 25 year warranty. The sales rep told me that no one offers 25 years on a bed unless it is of good quality and one is willing to stand by it. That was bogus.

My husband and I bought the Simmons "Whitfield" mattress for about $1100. We had a latex mattress for about five years that my husband loved, but was too firm for my skinny shoulders... I wish we'd kept it in reserve! The Simmons floor model seemed very comfortable after trying it for about 20 minutes. After we got one delivered, I'd say within two months it started sagging where we slept and a hump developed in the middle. We turned it, which helped a little for another few months, but it's back to sagging again. As many of the reviews here state, it sinks terribly and I wake up with sore hips and back every day. I called our store and they said for $55 they would send a Simmons rep to come out and check the bed. I don't want another bed like this one anyway, so I think we'll just buy another bed...and never again a piece of crap like Simmons! This stinks!

In May 2014 we purchased a BeautyRest mattress from Sleepy's. The new mattress was never as comfortable as my other Beauty Rest. Upon delivery, it was noted we did not need the box-springs and they were sent back to Sleepy's. The new Mattress has bunched up and is very uncomfortable. The 'Mattress Inspector' came and said it was not a box-spring problem, but a mattress problem. We have a letter from Simmons which says we are unable to have a replacement because we did not purchase the new box springs to enforce the warranty. I believe it is time for a class action suit against this company. I do not believe they are making the same product.

Bought Simmons Queen Mitzi PT Dec 27, 2013 from Mattress Firm. Within 4 months (immediately after the warranty period), has a hump in the middle, sags and lumps are all over. Contacted company who (after paying $25) sent a rep to take pictures and measure the sags. Sags were only an inch and so no warranty available. Offered to trade in on more expensive mattress but company did not agree.

When I had serious back issues after surgery, I decided to buy a Simmons beautyrest mattress. I needed a firm mattress and that is what I bought. I bought a bed and base from Harvey Norman Furnishing, Wairau Park. Shortly after the bed was delivered, I noticed that the mattress was rather soft and sagging badly. I contacted Harvey Norman, only to be told it was not their problem. They referred me to Simmons. I was sent a guide on how to check if the mattress had sagged. I sent the photos and it showed terrible sagging.

Purchased the Simmons Beautyrest 1000 from a local Sleep Country retailer. Initially the bed was very comfortable. After the "break in" period of about 2-3 months, the bed started sagging and slumping on each side where we slept. After many bed rotations and recommendations to press in the sides to even out the wear, it has only gotten worse. This bed now is less than 6 months old and feels like a tire old battered bed. We wake every morning with back and neck problems from the overnight slumping. I would not recommend this bed to anyone.. Ever..

I bought Simmons beautyrest recharge samson park from Ashley Furniture on 9/3/2013. After 6 months of usage, it depressed more than 1 inch. We complained and tech came and checked and we never got any information back from anybody. When I called customer service after 6 weeks, they informed that warranty need at least 2 inches depression for replacement. It's been more than 3 months. I see that it is depressed more. I can't even sleep on the bed. Not sure what are my options.

On January 1, 2010 my wife and I purchased a new Simmons king size World Class Mattress from Metro Mattress in Glenmont, NY. Within a few short months we noticed the mattress was sagging where we lay. We contacted Metro Mattress and filed a warrant claim on June 29, 2010. Metro Mattress sent the "Mattress Marshall" to our home to inspect the Mattress. She stated that the indention had to be deeper than 1&1/2 inches to be covered by Simmons warranty. Now the mattress is sagging 2". The 10 year old Simmons mattress I replaced was a better mattress than the new one I paid $2,000.00 for. I am very disappointed in Simmons no warranty. I have been buying Simmons Mattress for 40 years but never again. As large of a corporation as Simmons is, I would think they would like to retain loyal customers, however the reviews I read indicate they don't really give a hoot. I think the mattress business in general has gotten so competitive they just want to sell you and forget you and there is no warranty. HOW SAD!

Had this bed for six months. It is lumpy and uneven, especially in the middle where not slept on. Every morning I have back pain with this bed through lack of support. This is a cheaply made, inferior bed with nylon covering. Only one side can be slept on. I have had this bed taken back to factory for checking but they find nothing wrong with it. This is a truly dreadful bed that is probably headed for the tip soon.

After owning Simmons Beautyrest mattresses for many years with no complaints, I bought a queen Beautyrest Edmore in May 2014. It felt so cheap and nothing like the quality of the ones I still own or had owned. Within 90 days the mattress sagged dramatically on the side I sleep on. I weigh 110 lbs. I called Mattress firm who offered to replace it without any drama. A new one was delivered a few days ago and the delivery guy said they had replaced MANY of the Edmore's for the exact reason. I have little faith that the new one will be any better.

Let me begin by saying that for most of my adult life, I have purchased and slept on Sealy Posturepedic mattresses, and never had a problem with one. In the summer of 2008, I bought a Simmons Beautyrest Mattress & box spring set from Macy's, which came with a 10-year warranty. If I had gotten 10 years out of the mattress, I would have happily bought another, however after not even 4 years, the mattress sagged so badly that I couldn't sleep on it anymore. I called Macy's to complain, and they sent out an independent inspector to evaluate the mattress.

Simmons Beauty Rest Black from Macy's - We bought this gel foam mattress about a year and a half ago at Macy's and paid a hefty price for it. My son has been complaining about it for a while as not being supportive and sinking. He then sleeps at the opposite end of the bed for a while. The bed is too heavy to keep turning it around. I tested the bed out today and sure enough, there is extreme sinking in the middle. This was a very expensive mistake. We will be buying a Sealy from Costco soon, and be checking with Macy's about what we can do about this issue. Never again.