Serta Mattress Reviews

My wife called Serta to do start a warranty complaint for a mattress. The woman started laughing at her when she told the lady she just had her other leg amputationed and it was hard moving around on the mattress because of the sag. Mattress is about 1 year old. Is this Serta mattress way of helping a customer?

We purchased a Serta ISeries Mattress from the Eastbrook Mall Store Mansfield Ct in April 2-13. The mattress worked well for about one year. It was not cheap - it cost us about 1300 for just the mattress. We called and arranged for someone to come and measure our mattress - the report was submitted and eventually we received the report that our mattress was within the "normal" guidelines of impression. The report stated the deepest impression was 7/8 so we could not get credit for a new mattress. We disagreed with this finding but let it go for about 3 months.

First I purchased a Sealy Santa Ana Plush along with the Sealy adjustable box spring, with tax I paid $1288.00 which already was too much. The mattress was not that comfortable, so I returned within the month and switched to the Serta perfect sleeper. Terrible mistake. After paying an additional $440 I wake up with excruciating debilitating pain in which I have never experienced in my life. Pain down my entire right side as well as a stiff neck. I went on vacation and the pain subsided after 4 days. I came back and the pain started again. Do not buy from Sleepy's and do not buy this awful mattress. Sleepy's listed the mattress as Woodbury luxury pillow top, this isn't a luxury mattress. It sinks in two places, the same happens to my significant other. We are both in pain.

Queen-size mattress bought from Sleep Country, Canada. I loved the mattress for about a year, but then I started to notice that my partner and I would fall into the middle. Now the mattress is just soft and uncomfortable, and my hips sink in so much lower than my shoulders. The mattress has an incredible warranty (25 years, I think), but it's all just to sell you the mattress because they won't follow through on any claims. Foam mattresses will start to soften long before they form any depression. Using a weight and a level I can show that the firmness of the mattress varies widely from middle to outer edge, but it's still not enough because the warranty only covers depressions.

After 3 yrs owning my Serta Apple Valley mattress (memory foam) it is sagging. I now sleep uncomfortably. Serta wants to charge all these fees after jumping through hoops just to warrant this product. The warranty is 10 yrs! So I'm basically paying 50% of the cost of a cheaply made unsatisfying product. And could very well happen again? This is VERY POOR customer service! Black & white letters mean nothing when you lose customers. The agent didn't even try to ACT a little concerned. I will never buy Serta again. I will in fact put out word that Serta is of low class and a warranty fraud. Very upset that I have a junk product that I can't afford to replace. Waking up with a sore back & being a back surgery patient is awful. THANKS SERTA!!!

I purchased a new Serta Perfect Sleeper Brightview king size mattress and box spring in 9/8/2014. It was suppose to be an extra firm mattress. It has started to sink and the company is saying they will not replace it because it does not meet their requirements of 1-1/2 indentation into the mattress. I have a bad back and it makes it worst to sleep in it. I had my husband remove the mattress off the bunk bed and place it on the floor in the den so I can sleep. This mattress is over 30 yrs old and better than what I purchased. I'm very dissatisfied over this mattress and the thought I wasted my money over $1200.00 dollars. I was told I have to wait until the mattress sinks down to their recommendations then they will review the case again maybe.

I called the Serta customer service line as my box broke. It's supposed to have a 10 yr warranty. I purchased the product from Overstock. The Rep was nice but truly unhelpful. Guarantee of the product includes you filling a bunch of forms, taking pictures of the mattresses, the box, the tags and sending the forms along with a 35.00 dollar check for the inspection cost. Once they receive this, they will assign a third party to set an appointment for inspection. If you are lucky and he agrees with you, they will change, but you will have to pay the delivery of the product which is close to 140 dollars. This can take 4 to 6 weeks. Boxes are worth 120 to 140 in the market and the delivery of Serta, including is 24 hours. Is this the way to treat a product defect complaint? Do I need to sleep for 6 weeks on the floor? Don't think so.

We never spent so much on our mattress. We are both over 70 years old and decided to buy the best and enjoy it for the rest of our lives. NOT SO! It started out well and comfortable, but seemed to deteriorate consistently over the next 3.5 years of use. We have gotten to the point that our backs are aching which blocks our sleep. Also, we sink so far down that we can hardly get out of bed when necessary to do so. This mattress has gone from the best to the worst mattress that we have ever experienced. We recently went on a trip and slept in hotels and friends homes, but never had a backache until we returned home. Do not let the price tag make you think that you are getting the best like we did - BIG MISTAKE! The quality of the product is more important than the price tag which is easily deceptive. We have been turned off the name Serta forever.

In May of 2014 we purchased a Serta iComfort Prodigy Queen size bed set Country USA. In a matter of just a few months it began sagging and indenting in the areas where we lay. The bed is like sleeping in jello, we can hardly move or get out of it, plus it sleeps very hot. I have a fused neck, hip replacement and have had back surgery and my wife has RA and SJS. We can't afford to not sleep well. My wife tries to sleep in the bed, but it is so uncomfortable, she almost always moves out to the couch. I suffer through. We spent $2,000 on this bed and are extremely sorry we did. We would be better off buying a $100 mattress and replacing it each year.

We are on our 6 replacement. (Might be my 7th. I've lost count.) We had 2 or 3 queen Perfect Sleepers replaced (1600 price point) then moved on to the comfort. We went through 3 of those (at a 1800 price point) then iComfort and Perfect Sleepers sagged immensely. We are now on to a iSeries "course." Our hands are tied because this started in 2010. We bought the mattress from American Mattress (the sales/store mgr is just awful!). We finally called Serta and that process took 5 months before I finally had a replacement on Friday. This is so irritating and exhausting to go through. I would have thought for that much money the quality would be there. Guess I was wrong.

In November of 2012 I purchased 3 Serta Beds. In December of 2013 I was dealing with ** regarding issues with my Novel Queen mattress. She was able to send a gentleman out to my house to look at my mattress and it was determined that there were no issues with my mattress. Over the year, my mattress became worse. You can actually hear the springs jingling when you push on the mattress. I emailed Serta online at the end of December 2014. I never heard back. So I emailed my sales person in Prince George BC and he provided me with a 1-604 number. I then left a message with **, who to this day has never returned my call. Six emails and five voice messages later I was successful in reaching a gentleman named ** who informed me he has lots of messages to deal with. I found him to be quite rude.

The first night we slept on our new Serta Luxury Firm Mattress it started to sag and get a hump in the middle. After a couple of weeks I called Sears and was told we had to sleep on it for 30 nights before we could return it. The 30 nights are finally over and it is being picked up today. We are having to pay over $200.00 for restocking fee which we feel is wrong. Does this mean that it will be resold as new to someone else? Did we get a mattress that someone else had returned? We feel it should have been picked up free and returned to the factory for inspection and then destroyed. Very unhappy customers.

I purchased the i-series merit bed based on consumer feedback. Well what they did not say was how the bed after a few weeks would sink in the middle and create massive heat. My partner and I could not sleep on the bed together. The only save was the guy I purchased this from told me I could exchange it within 90 days if not satisfied. He did say no extra charge and that made me remember (always get agreements in writing) so I did have to pay for the delivery of another bed but it certainly was better than losing the ability to sleep in one bed with my partner. It is a pretty bed but not one to buy to sleep.

Bought a mattress, Serta century endurance at Babcock furniture... Mattress after 1st year started sagging in middle. Over the next 2 years unable to sleep on it... Has a hole in middle... Will never purchase that brand again!!

Spent $3000.00 on a Serta I comfort Prestige King size sleep set. New box spring, even a new bed frame. Went above and beyond for the foundation, they recommended "slats" under the box spring to support the unit, I installed 3/4" plywood throughout. The mattress collapses in your sleeping area, it basically caves in. On my second mattress, the replacement was worse than the original. I thought the "Beauty Rest" mattress I had before this was the worst ever.... This Serta is so much worse. Do not spend any money on this company.

We were searching for a mattress we could buy and keep for a long time so we went to fecera's furniture and worked with a salesman and bought a Serta I- comfort. We have had this bed not quite 3 years and this is the worst bed we ever had and we went into debt to purchase this bed. When you sleep the bed sinks in the middle and till morning your back hurts so bad. So I called fecera's to send someone out to check the bed out, he tells me that's how it's supposed to be. That is the dumbest thing I ever heard of! And who would buy a bed that sinks in the middle? So now we are out over 2,000 dollars with a mattress that's worse now than the one we got rid of. Save yourself some headaches and backaches and DO NOT BUY A SERTA I-COMFORT MATTRESS!

2010 we purchased Serta Woodcreek King size mattress. Within two years we noticed it began to sag in the areas my husband and I sleep. Today there are deep ruts on the sides of the mattress and we fight over the middle where it is still firm. This is the worse mattress for the money I have ever had. It can't be flipped and even with extra padding on the mattress pad we both does nothing to help. I do not recommend this at all.

I purchased the mattress in April of 2011 and got confirmation of replacement in July of 2013. There was a hump running from head to toe on the mattress. It had sagged where slept on. It was uncomfortable and caused back pain. This mattress set replaced a set we had slept on for nineteen years. We thought it was time to get a new mattress, but are sorry we changed. I submitted another claim in the beginning 2015 as this mattress has a larger hump running head to toe and I get up every morning with back pain.

I have a pillow top mattress bought in 2013. Had 1-year warranty. Spring has poked through both top & bottom of the mattress. Called the company & they said basically too bad. My grandmother has a mattress 50 years plus years old & paid less than what I did & not 1 problem.

We purchased a Serta Prairiewood firm California king mattress, and it was the most uncomfortable thing we'd ever slept on. So we exchanged it for a iSeries Vantage firm California king, and we're disappointed in the product. After the first nights sleep, the mattress had very distinct "divots" where we'd slept. I'm thinking a mattress that cost $1,500+ should have withstood a 170 lb person and a 185 lb person for a longer period of time. We'll never purchase another Serta anything again. We are stuck with this mattress for several years, because an investment like this is not something we can discard and go out and buy another one.

The cushions will not stand the test of time. In 2 months the cushions have lost their shape and collapsed. I had no idea these couches were sold in the stores they are. I thought with a name like Serta I was buying a quality piece of furniture. Was I in for a surprise. I failed to do my homework. If I had I would have passed on this couch -- low cost, high profit couch -- using the material they use in building this couch, not to mention the volume. I am very upset I bought this. Should have spent more for a a quality couch.

My husband and I bought a pillow top in July of 2012. After 6 months it developed a hump in the middle. I turn my mattress every 3 months. When I contacted the store they said it was normal and nothing they could do. $1,100 Later we still have to suffer with it. We cannot afford another bed, lots of chiropractor appts. Never a Serta again.

We bought a Serta iComfort mattress from Sears two years ago. My wife and I can no longer sleep on the mattress without experiencing back pain. We contacted Sears and they gave us the warranty process. After taking several photos with a complicated system of showing the necessary indentation of the mattress, we were denied any action. My wife started to file a complaint with the Better Business Bureau and the BBB said that Sears requests the opportunity to resolve complaints before filing with them. We went through that process and were denied again. Reading the complaints about this mattress tells me that Sears is obviously selling an inferior product and is not interested in resolving issues with this product. I am kicking myself for not looking at these reviews before spending two thousand dollars for a mattress that lasted two years.

I decided to replace an old mattress with a Serta iseries in June 2014. It cost about $1200 but I thought it would be a good investment. The first 2 months were awesome-so comfortable. Then the foam must have compressed(?). It was causing a sore hip and shoulder pain. I rotated the mattress and it was fine for a few months, now same problem. My shoulder hurts within 10-15 min and I can't sleep (side sleeper). I called Serta and they said if there is a visible mattress sag (greater than a certain amount) it can be replaced by the store, but the sag did not meet that requirement. So, they told me to purchase a mattress topper. I just spent $1200 7 months ago, I'm only 95 lbs, really? My shoulder hurts all day and I haven't slept well in over 2 weeks, thanks Serta!

Defective iSerta Series Mattress - My husband and I purchased a mattress from USMattress 6 months ago (July 2014). Unfortunately, we are extremely disappointed in the quality of the mattress that we purchased. After only 3 months, Our mattress has developed a "hump" in the middle and is so uncomfortable that we are unable to sleep on it. Needless to say, we invested a substantial amount of money on this mattress and are very disappointed.

I purchased a Queen Vera Wang Serta for my adjustable bed frame 3 years ago and at first I LOVED it. I started to notice a sag in the middle of the bed when I would have company. While trying to sleep, we were forcibly collided together. Shortly afterwards my lower back would FREEZE up every single morning and I felt 90 years old. Only after 2 hours of warm up each morning could I move I was a robot. I thought my body was getting old as I'm 50. I spent the night at a friends over the holidays in their 10 year old bed and felt FABULOUS and perfect each morning! I was SHOCKED SHOCKED SHOCKED to realize my very expensive bed was causing me this much pain in my body! I had a Tempurpedic before this and it was very supportive. Not going to try these other mattresses anymore. This Serta mattress sucks.

This is a review for the Serta Perfect Sleeper Bayfield queen mattress. We purchased the mattress 4 months ago. At first my wife and I slept soundly through the night and woke up feeling refreshed. Unfortunately that comfort didn't last. Approximately 3 weeks ago I noticed impressions left on the mattress upon getting up in the morning. At first I didn't think much of it until I started waking up with severe lower back pain. It was so bad, I had difficulty getting out of bed in the morning. The pain would follow me throughout the day, making it difficult to move or sit for long periods. For context, I'm a fit 34-year old male with no history of back trouble. I can only imagine how this mattress would affect an older individual or someone with pre-existing back pain. The sagging has become so bad that I had to fill the hole with towels, then place a foam sleeping pad and inflatable Thermarest pad over top in order to sleep without excruciating pain. All this from a mattress that costs over $2000 (in Canada) and is only 4.5 months old.

We purchased an iComfort Prodigy King July 2011 from The Mattress Store. Within 6 months it was sagging (both sides). The Mattress Store went out of business, so we worked directly with Serta. Their inspector came to our home, took pictures & measurements. He faxed his report to Serta, and we were approved for a replacement. They said it was being manufactured, so it would take about 4-6 weeks for delivery. We were required to pay for shipping & handling. The mattress was one year old when it was picked up.

Several years ago I broke my neck and back. Last month I purchased a Serta Memory Foam Topper. I've had it for about a month but am having a very difficult time with it. Since breaking my back and neck I have difficulty in turning. When I do it causes the Topper to shift and move, which has caused me to fall off the bed 6 times in a month, which is unacceptable when I never fell off a bed before. I can't afford to break it again. Having paid close to $90.99 the feel is wonderful but the mattress doesn't stay in place. What can be done about this? I purchased it at Kohl’s but am unable to put it in the box to return nor lift it.

I purchased a king memory foam mattress a year ago from Rooms to Go. Within 6 months the mattress was sinking and was horrible to sleep on. Rooms to go in fact replaced that mattress with the same mattress. I was told by the sales person at Rooms to Go - this was the most returned mattress they have, this was before they quit carrying the product. I am disappointed that such a reputable company as Serta has been selling such a low quality product to consumers. I will never buy Serta ever again.

Bought a Serta iSeries mattress from Sears that was delivered on June 7 of this year, paying $2,499. By October, body impressions had developed on both sides of the mattress requiring my wife to move to the couch due to back problems when sleeping on the mattress. Currently, I am seeing a chiropractor due to problems with my back from sleeping on the mattress. Basic problem is that something below the pillow top either compresses or migrates and the mattress develops "body impressions" on both sides of the mattress. The pillow top with no weight on it maintains the original shape of the mattress, and Serta has cleverly designed its warrant to require measurements to be made calibrating the loss of shape in the pillow top with no weight on the mattress. Once any weight is placed on the mattress, the weight sinks to the bottom of where the gel foam has migrated away from or something else has compressed. Serta seems to be uninterested in researching or resolving this problem and continues to manufacture very expensive mattresses which after several months of use become unusable.

Serta iComfort Genius 821038-350 bought April 2012 from Bernie and Phyl - had to replace 1/2/15 due to sagging and no support on both left and right sleep sides. Caused chronic backaches of both sleepers. Also did not keep cool as sales pitch said.

We purchased our mattress and slim box spring set in 2011 paying over $2,000 dollars. Within weeks we had deep depressions where each of us sleep. And neither of us is overweight. Serta came and did their "measurements" and since the depressions were over 1-1/2 inches, they replaced the mattress. Alas, within two months, the same thing happened again, and they replaced the second mattress. The third mattress has done the same thing, and I had given up until my sales person encouraged me to call again. They did the measurement this time, and the mattress is less than four years old (and we only use it six months out of the year--you do the math!), and the depressions are 3" and 4" in the two areas. We received their determination today: it doesn't meet their criteria for replacement. They will, however, replace the box spring. DO NOT buy a Serta mattress. We will never make this mistake again!

One of the sides has split along the side going towards corner. I have had beds that last longer with no broken stitching. I would be curious to know what the warranty is on your "Perfect Sleepers?" I strolled down to submit my email. It had add receipt my Serta Perfect Sleeper was a gift. Does that leave out in the cold? No pun intended. I am gonna attempt to add an image.

Two years ago, my wife and I decided to replace our bedroom furniture. Included, was a Serta i-comfort Savant king sized mattress. At first, I thought it was wonderful. But over time, it started getting "soft spots" where my wife and I lay. So when we try to roll over, it's like trying to roll out of a valley. We have rotated it 180' a few times, but it really doesn't make much difference. I truly regret purchasing this mattress.

I bought a Serta mattress June 2014 and a few months later I had a huge hump in middle of bed. Can't get over it if I try. I bought at Conns furn. Called company and they said the dimensions wasn't enough to fix. HELLO. What do they expect out of a bed? It is terrible. They told me to contact Serta for replacement. Help please. We need sleep!!

Neither Serta or Sleepy's The Mattress Professional would stand by the warranty, even though the box spring was clearly broken because of poor construction. The way they get around warranty costs is to demand that the tags that were attached at the end of the box spring and mattress MUST STILL BE ATTACHED! Most of these tags are attached along with the manufacturers warranty info and other safety warning cards using only a single plastic shoot-in tagging barb from a tagging gun... Now I ask you, how long do you think those tags and papers will stay on the side of your pieces of bedding. Not to mention that you may want to remove them to get the warranty papers to keep with your receipt. The whole idea is ridiculous. It's virtually impossible to keep the tags intact and attached, therefore Serta and in turn Sleepy's get out of honoring their warranties. I will NOT PURCHASE SERTA OR BUY FROM SLEEPY'S IN THE FUTURE! BEWARE!!!

I purchased a brand new Serta mattress that cost $1,200. It arrived stained and did not feel very comfortable. I called and waited on hold for 30 min then spoke to a CSR only to find out there was nothing I could do nor would they do to help me. The first three years were tolerable but I'm at year 11 and it's the worst bed I ever owned from start till now. I am broke and cannot afford a new bed. I am pretty sure I am not the only person that this has happened to and that's tragic.

We bought a king size iComfort Firm about two years ago. The product's deficiencies began to show in less than one year. Basically the mattress creates permanent body impressions on both sides of the bed. It doesn't matter how many times you rotate the bed, the impressions stay. You can only sleep somewhat comfortably on your back. Not on either side or stomach. Both my wife and I are relatively slender. The mattress is flawed. The creative technology does bounce back, but still remains non-supportive. We purchased at Macy's. It has been inspected twice. Each time it passed with 1/2" depression. 3/4" is required for replacement or credit. I'll make one last ditch effort with warranty assistance. I'd strongly suggest you do not purchase this bed or this style of bed.

I purchased a Serta mattress through QVC. Where my bottom is there is a deep indentation. This should not happen, in my opinion. I purchased the mattress in the spring and immediately, this dent occurred. I can't recommend this mattress to anyone. I did not keep a purchase order. I assumed a large purchase like this would not have such a problem.

Not even a year after purchasing a Serta, ours started breaking down. We had an awesome warranty, but it did us no good. They came out when we complained and tested it. They just did some measuring and put this stupid string across each end. And told us there was nothing wrong with it. We just wanted a replacement that was in our warranty and they refused. Because they seen nothing wrong with it. NEVER, NEVER AGAIN will we purchase a Serta. We are getting ready to buy a Simmons Beautyrest.

We purchased a Serta Florence mattress less than 2 years ago. It now has body impressions in it and a ridge in the center that makes this $1200.00 mattress very uncomfortable to say the least. We went back to the dealer and complained and they gave us a ream of paperwork and were told to take pictures in color of every possible angle and also lay mattress on hardwood floor and take pictures and measurements. This is totally ridiculous to ask a consumer to jump through these kind of hoops to validate a so called 10 year warranty. I have a $70000.00 vehicle that I only need to present to the dealer for warranty work. Serta seems that they want to discourage any claims on their warranty by making it extremely difficult to do. I will never buy a Serta product again and will discourage others from doing so. I am even considering parking my truck with the mattress in the back so all their prospective customers will see what they are about to get!

We purchased the Vera Wang Serta Mattress in 2006 and we've been so disappointed with this purchase for many years. Within a very short time the mattress developed a hump in the middle of the bed and the sag while in the bed feels like sleeping in hammock. We sink more than 3-4 inches into the bed and it has been a very long time since we've had a good night sleep. I only weigh 180 lbs and my wife is less than 120. When the inspection was done several weeks ago, the report stated it was 1 1/8....which I feel the results are invalid due to pillow top raising up the measuring tool. I've talked to Serta corporate about our case with no solution in sight. They will not admit this is poor product and the lady I talked to doesn't even sleep on Serta herself. They claim the bed has to be more than 1 1/2 sag to be replaced. This bed has a 10 year warranty but it is not worth the money. Before you buy a Serta, do your research and you will find this is not the bed to purchase. While we were shopping recently at Havertys they wanted to show a Serta and told us they have improved their mattresses, but I will never again make this mistake. BE CAUTIOUS, this product and their Customer Service is poor in quality and you will also be very disappointed!!

We purchased a king size Serta Perfect Day mattress set a few yrs ago. Immediately we noticed some "body impressions", but it was ok. Within about a year, those "body impressions" became much worse and my back began to hurt upon waking each morning. We put up with it for another year until it was so bad that we were becoming miserable. Contacted Serta- they would not help me because I told them there were a few stains on the mattress by now. They should have at least offered to come assess the defect I was complaining about, and attempt to make this right. We paid $1700 for this set, and expected to have a nice quality sleep set for many yrs to come.

We purchased the iComfort series about 3+ years ago and were thrilled with how nice and comfortable the mattress was. However, at just under 1 year, we noticed the bed began sagging on both sides where my husband and I slept. My husband is a firefighter and does not even sleep on his side of the bed half of the week, yet his side was measuring at 1 inch sag when the mattress warranty rep came out to check it. My side was sagging at 1.5 inches at the time. The mattress store we purchased the bed from went ahead and exchanged the mattress for the same iComfort at no additional cost to us. Happy to have received a new bed, however now the bed we received just over a year ago is sagging again.

On Sept. 1, 2014, I purchased a Serta Perfect Sleeper Wincroft Luxury Super Pillowtop California King Mattress from SamsClub.com. Total cost: $900 for just the mattress as I have a platform bed with a good Stearns and Foster 7" foundation. In less than 2 months of sleeping on it, I started experiencing terrible hip pain that kept me up all night. My mattress is sagging so badly that I regret getting rid of my Stearns and Foster that I have had for about 10 years. The reason that I got rid of that is that the foam in that mattress held my body heat and I sweated all night long and woke up drenched. That was a problem from the beginning but I learned to live with it, but since it was 10 years old, decided to replace it. Well, this Serta Mattress is HORRIBLE! I am in so much hip pain and I haven't gotten more than 2 hours at a time of sleep for the past month.

My mom bought a Serta century collection king size mattress set from Badcock in Prattville Alabama about 6 months ago. She said from the start when she would lay down on it, it would dip real deep and about a month after she called Badcock and they came out and measured it but said there was no defect, told her to flip the king size mattress. She is 78 years old. How in the hell is she suppose to flip it? She got my brother and nephew to flip it and it didn't help at all. She has tried talking with Badcock and Serta with no conclusion to this problem. They said they couldn't do anything cause it was out of warranty. I think this is awful and that Serta should replace it.

Right now, trying to get Mattress Firm dealership to come out and take this rotten Mattress away and get something that is worth the money! Sags, hard to get out of, makes a deep pocket where you lay making it a nightmare for a bad back!! Cheap version of Tempurpedic. Would have got a good conventional mattress, and put Walmarts 4" or 6" foam on top, and We know it would have been better! These mattresses by Serta are nothing but a rip-off and a nightmare to sleep on, especially for people with bad backs! Way overpriced too for a really unsatisfied customer! Never get this type of Serta memory foam type mattress.

Bought mattress from QVC, mattress sinks and top is wrinkled, one year old. They will not stand behind product. Bought for disabled son, the mattress is awful to sleep on, you sink in and the top is very noticeable that it is wrinkled. So I guess that I am out of 600.00 dollars. What warranty, they have no warranty. Someone needs to stand up and take notice. This is not honest.

There should be something that can be done about this.. Please advise... So everybody is stuck with these horrible mattresses and nothing can be done about it? Like everybody else... I bought the Icomfort mattress from City Furniture, got the extra warranty for replacement that should cover a defective mattress.... The mattress is sag after 6 months.. It is like sleeping on a hammock, very uneven and we started to get back and neck pain after a horrible night of no sleep... After 3 months calling City Furniture they finally sent their technician today... Guess what? A sag of 1 to 1.5 inches is normal, and that is with nobody laying down on the mattress. You can visually see the mountain in the middle and the 2 sags on the sides but that is normal? So for real, there is nothing that we can do to get this mattress replaced? Please advise. There should be a place to contact and complain about the two companies for not supporting the products they sell... Please advise.

I do not see a place to send "attachments," as I have a picture of my receipt from TODAY, and photos of tears to the 4" FOAM MATTRESS TOPPER by Serta in the tightest of the folds on both sides. Also, this mattress is NOT 4 Inches. It might say it is 4" but it measures - and feels - like 2". I have had a 4" foam mattress for many years, and was thinking of replacing it. I also have a photo of them both showing the 100% difference in size. EVERY REVIEW SAYS TO BUY A 4" FOAM MATTRESS. THAT IS WHAT I THOUGHT I WAS GETTING, BUT YOUR ADVERTISING IS OBVIOUSLY FALSE. This is my problem: I am 72 years old and had to have someone at Kohl's carry out this VERY HEAVY BOX to my car. Then I had to ask a favor of a neighbor (I am a widow) to bring it upstairs. I am SO NOT HAPPY with this purchase, and I wouldn't know how to bring it back for a refund, as it is too hard to put back in the box. What do I do??? HOW DO I TURN A TORN-IN-6 PLACES (3+ ON EACH SIDE) 2 INCH MATTRESS INTO A 4" ONE??? I AM SO NOT HAPPY!!! MY phone number is **. Please have a rep call me. I am now out $209.00 which I can't afford to lose. Thank you for reading this through.

My husband and I purchased a Serta mattress in Dec 2013, it was delivered in Jan 2014. The mattress was fine the first month of delivery but within a few weeks following the mattress became indented and was uncomfortable. It had devetts for each of our bodies. We call the store and they said they could not do anything about it and I had to call Serta. I did this and to my surprise they came out and measured the indents and they measured 1 1/2" on my husband's side and 3/4 inch on my side. Serta rep said that there was nothing they could do. Now I have a $1000.00 mattress that is worthless and my back is killing me. Sad, but I have been had.

Serta I-Comfort mattress - We have had the same problems as everyone else. Spend a lot on a mattress that fails, sags etc. Why not start a class action suit?

I purchased a Serta Mattress from QVC February 2013 and just recently noticed the material is loosening/tearing from the ribbing on the underside. QVC states there is a 10 year warranty but Serta states it's not covered, only if there is sagging. This is false advertisement on both sides. I had my Sealy mattress for 11 years before seeing this advertised on QVC, and now it's not even 2 years and the mattress is coming apart. It's not like we can pick the mattress up and take to a seamstress and no recommendations were given.

My husband and I purchased the Savant king size icomfort mattress and box spring from Rooms To Go in December 2012. We laid on the mattress in the store testing it for comfortability and of course purchased the mattress. In September 2013 we revisited Rooms To Go and informed them that the mattress had become soft and uncomfortable. After speaking with the manager of the store at length, we decided to try the firmer icomfort. It was recommended to us to try this mattress for at least a month, but we slept on it for a week because it was much too firm for us, so we called the store back to have this mattress picked up and agreed to go back to the Savant. We were sent a new Savant along with a new box spring, however, to date, this mattress has proved to be the same, soft and uncomfortable. The mattress looses its comfort after about nine months to a year. It has caused my husband to have back pains and for me extremely uncomfortable. You should know that we were looking for a good mattress because I had recently had back surgery. We would like to be compensated for this mattress/box spring since we are both dissatisfied with this purchase. Please do not ignore this complaint.

First night sleeping on the new mattress. It felt wonderful and I fell asleep instantly. After just 2 hours I woke up gasping and had to sit up. My chest was tight and I was having trouble breathing. Went into the living room because I could not sleep laying down. It got harder and harder to breathe and I actually held the phone in my hand ready to call 911. By about 5 in the morning I could tell I was beginning to breathe more freely. In the mean time I checked the internet and learned about the toxic "off-gassing".

My husband and I brought a Serta Mattress 1 year ago it has a 10 years warranty on it. It goes down when you sleep on it but Serta will not replace it even though it has a warranty on it. It doesn't have any strain on it, but it snag where you sleep. If it snag within one year it need to be replaced. Called Serta, got nowhere. Will never buy another Serta.

My wife and I got talked into buying a Serta I-Series mattress in in July of 2013. Our existing mattress was 10 years old and it was time to be replaced. After about 8 months we noticed that the mattress had already started have depressions where we sleep (I only weigh 190lbs and my wife is no more than 120lbs), so we called Sleepy's who responded quickly and sent a consulting company to the house to measure the depressions. In 8 months the mattress had sagged 7/8" and now just after 14 months after purchase, we had the consulting company come out again and the sag is 1 1/8". The warranty states that it needs to sag 1 1/2" to be covered buy the warranty. I never would have expected this to happen so soon after purchase. It speaks to the poor craftsmanship of the mattress. I will never buy another Serta.

I bought my Serta about 4 or 5 years ago when I was diagnosed with Fibro & wanted to upgrade to a bed that was supposed to be the best for comfort & the most restful sleep. I paid $2500 for this mattress. I won't lie to you, the first few months were heavenly. My pain in the morning was minimal & I slept like a baby. I told everyone who'd listen how great my bed was & recommend them to buy one for themselves. My family & friends who "Just had to try it for themselves" LOVED my bed & told me how lucky I was to have it.

Per Serta's warranty if the make and/or model of a defective mattress is no longer available, the defective mattress is to be replaced with one of "comparable quality and value" to the model purchased. It is my understanding that the retail price of a mattress is based on the quality and value of the mattress. Serta refuses to replace their defective mattress that I purchased with a model of comparable quality and value. Instead Serta insists on replacing their defective mattress NOT with a model based on the "quality and value" of the mattress model I purchased, but with one of "comparable quality and value" to a mattress model with a price the same as the SALE price I paid for the mattress.

My husband and I own a 12 room Lodge and several cottages off property. Three years ago we spent $12,700 on Serta mattresses and box springs for our Lodge rooms. WE HAVE HAD TO REPLACE EACH AND EVERY ONE. Absolutely horrid beds. We get complaints from guests constantly and, as we can afford it, we are replacing each and every one. I am sooooo disappointed in this product. We bought it from a Serta business in Honolulu where the beds are made locally. No returns... even though I started complaining one year after the first unhappy guest. The mattress sags in the middle and on the sides. They are awful awful awful! How can I get my money back?

The mattresses that we bought 3 years ago are sagging all over and is a torture device. They advertise that "if you are not happy with the product they will happily replace it within 10 years or give you full credit so you can upgrade." They still advertise like that on QVC, but it's not true, none of it. I am out over a thousand dollars, and if it's not in writing, the Consumer Affairs Dept. can't do anything. I did bring it up to their attention as they totally lying on tv. Don't believe anything they say and stay away from Serta.

I spent $2700 in a Serta Mattress and now the mattress is sinking after a year. This sucks. I call customer service number, they don't answer. Ridiculous.

Setra iseries king size bed - We purchased our bed on the Big Island and was told it was "the top of the line" about 2 years ago. Was assured it would be good for my husband’s back being that he had back surgery 3 months before purchase and paid 3,000 cash plus delivery. Now the mattress is "sinking" in, otherwise sink holes on the side where I sleep and on my husband’s side. We are not overweight and small in built. It's causing terrible back and neck pain for my husband and I am unable to get a good night’s sleep! We both wake up in terrible moods, especially me. One of the worst investments ever! Do not buy this bed. Wish I had looked at the reviews before purchase and would have bought a Tempur-Pedic instead of this!!!

In December 2012, I purchased a Serta IComfort Mattress which is guaranteed for 15 years. By January 2014, it already was sagging 1 inch. It shows through my Comforter, looks like the bed has waves. I purchased this mattress because my back was hurting. Well now, my back hurts again. I am attaching a copy of their warranty. Serta calls the sagging "Comfort impressions." It should not happen so soon. I will never buy a Serta mattress again and I will never recommend this company.

This Serta iComfort bed was wonderful for about 6 months. Now 1 1/2 years later we are miserable and in pain. We rotate our bed every week with sheet changes and to no relief. It was $2,300 for this bed and I will never buy another Serta product. I should have listen to friends and bought a Tempur-Pedic.

This is perhaps one of my worst purchases ever. The mattress and hills and valleys, I sleep on a slant. For a product I paid over $3000 for its garbage! We complained after a couple of weeks and was told the bed was fine. Recently I went to buy another mattress for my child and told the salesman about my problem and he made a warranty claim for me. The inspector came and and said the bed has so many issues it should be replaced. The Serta rep did not agree - I will never buy another of their beds. I am going to every social media space to let everyone know how I feel. I will be sending letter to the top management at Serta.

I have the Serta iSeries expression mattress that is less than 30 days old and it already has a huge dip in the middle. It was delivered on July 17th and after the first night I knew I had made a mistake because it was too firm and I love a firm mattress! Less than a week later I went back to the business I purchased it from and complained about the firmness only to be told to give it a minimum of 30 days and that it will soften. They also told me to walk on the bed to help break it down which I did not do, whoever heard of such a thing?

I am in so much pain. I got serta Paula dean king size because it was supposed to be an excellent bed and comfortable - it conforms to your back. Store showed us, sample is the springs, it seemed like a great investment. A year later it sags and you feel you are going to fall out of bed, not sure what to do.

The icomfort Mattress I bought 9 months ago has broken down, the right side has completely broken and if you're not careful you will fall off the bed. I went to Mattress warehouse and asked them to look at our mattress. First they said, "oh we will send someone over," but we then got a call saying the owner said they have nothing to do with the mattress, that it is up to Serta to look at the mattress and we needed to take pictures and write what is wrong with the mattress. They do not want to take responsible for their Mattress.

I purchased an iComfort mattress in April 2014. The mattress is advertised as providing the perfect sleep and great support, aligns with your body. Within a month this mattress provided no support! It began to form deeps on both sides of the mattress making it close to impossible to sleep on. I purchased this mattress because it advertised great support to the spine. I suffer with back problems and thought this would provide the support I needed, as advertised. Now, my back hurts worst than ever sleeping on this "non-supportive" mattress. This was the worst purchase!

We purchased the best serta pillow top mattress at Menard's. It ended up being close to $2000. After about a year, if not less, it had a dip on each side. And it was next to impossible to balance on the rouge in the center of the bed. After 2 years, the bed was impossible to sleep in. We knew we had a10 year warranty, so I went back to Menard's to discuss a replacement. They didn't give me a problem, they said they would exchange it. I asked if this was a common thing with these mattresses and was told yes. But, the mattress I was getting was the new and improved version which there wasn't a lot of feedback on it yet.

I purchased the Serta I Cloud mattress from Boscovs at White Marsh Mall. The salesmen said it was the "Best Seller". Purchased in 11-2013 and within 3 months it was dipping. They sent a "bed check" man. Boscovs said they aren't going to do anything. Let's pull together for a class action suit against Serta. Contact me!

Bought this Serta I comfort mattress from mattress firm in Leesburg FL. Well 18 month after the purchase my wife and I can't sleep in it. This thing has created like two sink holes where we rest our body. Now I had to pay 25 dollars to a mattress inspector to come in my house and performed an inspection to see if it can be replace. Don't purchase this type a mattress, is nothing but a rip off.

I bought an iComfort less than a year ago within a few months of buying it is started to sag on both sides where you sleep, it was like sleep in a hole. I contacted Serta for the warranty on it. I paid $3200 for this mattress and I still had to pay another $35 (nonrefundable) just for Serta to come look at it. I was informed by Serta that yes the mattress was defective but since there was a small water stain on the mattress they are not going to replace it and they are going to void my warranty. Upon further searching, this is not the first time( by far) they have done this. It seems they are good at finding reasons to void your warrant. Their customer service through this whole process was a joke, they did not make anything easy at all. Stay away from this company they care about nothing but getting you money from you, and they don't stand behind their product.

In 2010, my wife and I purchased a pillow top queen restful dreams mattress with a 10 year warranty from the Brick in Lasalle, Quebec. After about 2 years later, it started to dip on my side making it almost impossible to sleep on. It was changed under the warranty for a new identical mattress. I was assured at the time that it was a very good mattress and there would be no more problems, Well, here we are in 2014, and again, I am having the very same problem. The company came again to inspect it at the end of March 2014, and now, 8 weeks later, I am still waiting for it to be changed. I have contacted the Brick, the presidents office, and customer care, and all they do is pass the ball back and forth, and don't seem to know what is happening. THEY CALL THIS MATTRESS "RESTFUL DREAMS". WHAT A JOKE!!!!!!!!!

Our bed is the most uncomfortable we have owned. It has dips in each side where you fall into once you are settled on your side. If you try to move to the middle, there is a peak. It feels like you are trying to lay on a hill side. The mattress is rotated, but you still fall in the dips. My back hurts all the time. When I make the bed, you can see the dips under the quilt. I would not buy this series of mattress ever again.

They lied, the mattress has no support and it says it is to stay cool, but it does not at all. It's sagging already. Bought at Haynes in Richmond, VA 6 months ago. I need help in this matter.

We purchased a king size iComfort mattress and box spring three months ago at Badcock Furniture Store and after reading all these complaints on Consumer Affairs, I hesitate to contact Serta about the problem. My husband is an OTR truck driver and spends three weeks a month on the road and one week a month at home, and for that one week, he would actually prefer to sleep out in his truck because the bed is more comfortable! I wake with back, hip and knee pain every morning, which I never had before. I feel like there is not enough support on the mattress, too much "give". We tried the mattress out in the store and it felt comfortable, supportive. I only wish we would have read these reviews BEFORE we shelled out $2,000.00 for this set.

We purchased a Serta mattress in 2012. We are very disappointed at this product since the mattress is sinking. We called Serta and they asked us to send a check for $35.00 for inspection which we did. During inspection the inspector agreed that this mattress are problems and told us never buy pillow top because they all feel good in the store but after a short period they start sinking. After few days of inspection, I received a letter stating they declined to replace the mattress and blamed the frame which has nothing to do with bed sinking. I told them this bed frame is made of wood by Bearhardt. They still blamed the manufacturer of bed and asked me to add more support bars and then send a picture so we can re-evaluate, (How do you modify a bed frame I never heard of it). Based on reviews that I found online, lots of consumers are complaining about this mattress company who does not care, basically them told me good luck. I even asked for a second opinion (send another inspector, answer was negative).

Serta, iComfort Genius King Mattress/Box Springs with 25 year manufacturers Warranty. We have been disappointed in this product. We purchased the set in early October of 2011. By early April of 2013 it had to be replaced. Now in late May of 2013 we're waiting for it to get bad enough that the company will replace it again. They have a requirement of inches for the sag. We're almost there.

Serta Mattress Perfect Sleep with Top Pillow - I bought this mattress one week ago. It look so good. It does not look any defective and any problem but when we lay down and sleep. After three days we found a hole in our back side. I got surprised how come it happened within three days. Now when I was reading all review and I realized that we should start petition against Serta Company and ask the people that don't ever buy this product even if they give you two mattress free and buy one only $1. We should get the sign from all customer and submit the application for sue this company.

Me and my wife bought the Serta iComfort about 1 year ago. 6 months and I started noticing I had to move dam there to the center of the bed for fear of falling out because the bed felt like it was sinking. So we sent it back to the store American Signature. They brought a new 1, 6 months later same thing. So now basically my wife and I have to dam there sleep on top of each other. 2200 bucks for this mattress because I was told this is the Cadillac of beds, and now I see on here people have the same type of problems.

We purchased the medium firm mattress first. Within the 60 days it was as if we were sleeping in a hammock. We are both average weight. It took a great effort to get out of the hole our bodies made in it. Since it was in the 60 day range we received a new mattress from the furniture store. We got a firm the second time around. After 6 months the same thing occurred. We constantly turn the mattress 90 degrees at a time. It's a king so it is just a bit short at times, but we figured it would help. No such luck. When we contacted Serta they said contact the place we purchased it. That didn't do any good either. Listen to all of these reviews and purchase a different kind of mattress. We bought it because I have a very bad lumbar back. Now my husband and I have shoulder and hip pain from this crappy mattress. We hate it and would love to get our money back.

In July of 2013, purchased a Serta Sonoma mattress/bed set (King Size). It gradually got very lumpy and caved in to the point it was replaced and exchanged with a Caliente Serta 2 days ago on April 26, 2014. After only 2 (two) days, the mattress had noticeably caved in on my (Gordon) side of the bed. I am 185 pounds, 5'10" and not the least bit overweight. But, being a 68 yr old senior with neck (surgery) and back problems, I do not need nor do I appreciate paying such a large sum of money for such an obviously inferior, and over-priced product! I welcome anyone from consumer affairs to come and see for themselves! Again, this mattress has only been here for less than 48 hours and already I feel that I am lying down with my butt in a hole.

Within 6 months, Serta mattress purchased on QVC sleep areas sagged and there was a hump in the middle. Entire mattress moves with any rollover and extra enforced edges are non-existent. After paying Serta to inspect for warranty, it passes measurements with absolutely no one laying on the mattress and sags within acceptable limits! No sagging is acceptable for me in less than one year.

Enjoyed the mattress for about the first six months. After that it became mushy and unsupportive. Both my husband and I were waking up in the middle of the night or early in the morning unable to sleep with hip pain, shoulder pain and or arms and legs falling asleep. We were so disappointed we had paid over $4000 for this mattress (under 2 years old). We contacted the manufacturer who sent out an inspector who only used a string measure across the bed. Manufacturer (serta) replied they will not be helping us, only offering 20% off purchasing a new one. And making a note that their decision was final. How can a string measure be the final decision!? And really what good is a warranty that we (buyers) look for when buying a mattresses? Ridiculous! The mattress has holes you have to roll out of. There's no support whatsoever. It used to be after about 20-30 minutes one would notice this when lying in the bed now it's within minutes.. it's awful! We are sleeping on twin beds in our guest room. Now we will have to save up our money once again. We completely feel ripped off - no backing by this company whatsoever. We will never spend this kind of money on a mattress again, buy from a mattress store or ever buy a serta product.

I purchased a Serta True Response king size mattress a few years ago and have had nothing but problems. It "sheds" like nothing I've ever seen before. Every time I make the bed, I find mountains of lint balls on the floor. When I lift the mattress cover, it's like the mattress top is coming apart in small fluffy balls. There is also a strong chemical smell coming from the mattress and sometimes it feels like we are sleeping on fire. I contacted Serta and was told to contact the seller (keep in mind we live overseas on a military base). It's been a nightmare. I think I'll have to throw the mattress away and buy a new one (definitely NOT a Serta one though)... very disappointed.

I bought a Serta mattress several years back and have had trouble with it as far as an internal dip in the mattress on one side. You can't move out of the dip without laying almost on your side. We contacted Serta and they had a person come by and take measurements on the mattress that was only on the top area of the mattress, not the internal area. Anyone that lays down the mattress can feel how this mattress has collapsed internally. The person that came by only laid a metal ruler across the mattress and took pictures. I can go out in the backyard, dig a hole, lay foam over it and lay a metal ruler on it and it will look flat but lay down on it and you will fall in the hole. That is what Serta has pulled - a rip off. That is their way of getting around the warranty on the mattress. I paid almost $3,000 for this mattress and Serta will not stand behind their product. Serta says the measurements on the mattress looking at pictures was within limits. They have a bad product and they know it; it's their way of getting around covering the warranty. What a rip off.

Purchased a Cal King Serta Mattress 4 months ago with a ten year warranty. Mattress now has two deep impressions under load (My 120# wife and I 194#). I recently saw my Doctor for extreme pain in my hip lower back which runs to my right knee. I had to go to a specialist at Kaiser to have a Cortizone shot in my back to alleviate the pain. Plus I had to sleep in the other room that has a Sealy firm mattress. I can no longer sleep on this mattress because of the depth of the sag under load (6"). The problem is the factory sets the sag limit at 1 1/2 inches under no load. Since this is an unrealistic performance measure the factory will probably deny our claim since we had the same issue with a 1 year old Simmons mattress. Any Legal help would be appreciated.

This review is about the iComfort Series mattress offered by Serta. I believe that all customers should be aware of the poor customer service after the sale and the jump through hoops warranty before they buy anything offered by Serta. Decide on your own, but here are the indisputable facts and this is what happened to me.

I paid $2000 for a Serta Revolution I Comfort mattress that sags on both sides with a hump in the middle. The smelly Chemicals on it, caused my husband sinus problems. We both ended up with hip and back pain. I have a pinched nerve from sleeping on this mattress. I called Serta, they said sorry your not happy with our product. I have a 10 year warranty that's useless. The bed sags on both sides and that's not covered by warranty. What is the warranty for?

Mattress Direct, I don't recommend dealing with them. They do not honor warranty claims. Don't ever buy Serta, the mattress is horrible, huge craters in it. Serta national customer service just try to get you to buy new mattresses, don't really care about your spending $4k on a top-of-the-line mattress 6 years ago. Its a scam all the way, buyer beware. If you have one, you better go find your receipt, and sooner or later you will get the crater. Horrible. A Mississippi made product and scam artists selling it, very sad. Don't be scammed.

My mattress has worn unevenly. It is off by 1 and 1/2 inches on one side and 1 and 3/4 on the other. I have developed lower back pain and often wake up in the middle of the night. We unfortunately will have to buy a new mattress, because we had yellow sharp on the top right corner, which apparently voids the warranty and any liability of defective wear. Sadly they do not stand behind their product and unfortunately have found ways to void the warranty based on use. If there is any physics major on the planet that can tell me how the magic marker in the right corner affected the wear of the mattress on each side and the huge lump in the center, well then I will be smitten with your intelligence! Keep shopping, don't bother with this product unless you want to have to buy sooner than later.

The mattress has many gaps. Only have it 10 mos. Paid over 2,000 for the mattress. Their inspector came to see it. Report said is 1 inch off, from side to side. They claiming has to be 1 1/2 inches off. I slid off it. I cannot get a good night sleep plus a bad back. Macy's will not talk to me. Hope you can help. Thank You. They have photos.

Too Bad I Cannot Rate with a negative number, because the rating of "1" is TOO HIGH for this mattress. For those who have allergies, please read this post. I got my mattress TWO WEEKS ago. It has a terrible off gassing. Most mattresses contain petroleum based chemicals, toxic foams, synthetic fabrics, and are treated with chemical fire retardants. These chemicals can create toxic off-gassing that can expose your family to dangerous levels of chemicals while they sleep. Since I have eczema and have a shock hazard possible, I am on high alert for things that stink! This mattress stinks like gas to me. Again, I am sensitive to it - others may not smell it but when something could kill you, you tend to notice it. I called Serta, emailed Serta, told them that this thing is causing me to wheeze and stinks. They have DONE NOTHING. From what I am reading, they are trying to wait until I sleep on it and stain it... not going to happen. I sleep on my couch for now. This mattress is also VERY SAGGY and when you get out of bed, it feels like you are crawling out of a deep crater. DO NOT BUY anything from SERTA.

I got my mattress YESTERDAY. I had a Simmons back care and was very satisfied. Mattress was getting old so I bought the iSeries Recognition mattress with a lift. I have never had back, hip, or joint pain. That would be the husband with all of the pain. On the second night on this bed I got up at 5 AM! My ribs, elbows, knees, coccyx, shoulders, back, and neck hurt. Do you think this is the mattress for me? I don't think so. I have never had any pain. So I will call when they open to see what I can do.

We are on our 3rd Serta mattress. Every one after a few months started sagging on the sides, causing the middle to have a huge bump. This is not very comfortable. We have serious problems with our backs and this is not helping. I would just like my money back at this point, so that we can go with another brand altogether.

I purchased a foam bed set from Mattress One in Plantation Florida, in less than a year the set started to sag in the middle, had Mattress oOne come out inspect and got new set also upgraded to next thickness. Now after less than another year its doing the same thing. This has to be a definite defect in the product, Serta nor Mattress One wants to take responsibility for this. They keep saying the other has got to take care of it. Neither me nor my wife can sleep right on this product and have back and leg pain as a result.

Less than two years ago I purchased a Serta iComfort Genius mattress. At the time this was their firmest model. I purchased a Serta because I had a good experience with a perfect sleeper quite a few years ago and trust of the brand name. Well, it is now 22 months later and my iComfort Genius mattress is now a $1500 marshmallow. It no longer has any support and I wake with nearly crippling back pain every morning.

I contacted Serta via email about my plush top mattress sagging. It had 2 yrs left from 10 warranty, explained it sagged where my husband and I laid. I was advised since they didn't have an inspector in my area I had to tear down the bed and get string and lay it on bed with pins to show the drop, take pictures and email them and if any stains the warranty may be default. Granted we had this mattress 8 out of 10 yrs and my husband does work in a grain elevator for 30 yrs and did sweat the product from his body. Needless to say never got a new mattress. I'm not paid to do their job and will never buy their product or refer again. Thanks Serra for nothing and lots of wasted hardworking money in your product and yes I had the receipts.

I bought a Serta mattress 8 months ago. After 3 months, mattress started sagging in the middle. Also when you look at the mattress it's not level. The frame is excellent. The mattress is not right. After paying $50.00 for inspection and waiting 2 weeks for a reply, I had to call and demand what was going on. Serta is telling me the mattress warranty is denied because of stains??? There has been a mattress pad on since day one and as far as being clean, it's excellent, no stains whatsoever. The truck driver from Mattress One did the inspection? Not a Serta employee. I have been told nothing but lies dealing with Mattress One in New Port Richey, FL on Little Road and nothing but lies from Serta. I believe the two companies are one and the same and are selling seconds. The worst bed I have ever had in my 59 years. I am done with Mattress One and anything that Serta sells. If I don't get a full refund including my inspection fee I am just going to file in small claims court and then they will also be paying court costs along with the cost of the so-called bed.

I have a Vera Wang- Sweet Touch foam mattress. It feels great when you lied down on it but when I wake up in the morning I feel like I have a cold in my sinuses and throat. And my lower back hurts likely because the fumes weakened my entire body. Sleeping on my very cheap, world's most uncomfortable couch is better for me. The same problem happens again and again. When I slept on the mattress on a regular basis my doctor prescribed a steroid nasal spray for the health condition it caused. I also have a autoimmune disease problem, IBD. I saw one other complaint from somebody with MS. Fortunately I bought this at a huge discount as a closeout. But it's no deal and I will replace it at my cost. If I paid full price I would be furious. Perhaps it was a closeout because of so many complaints?

Ever since I got this mattress, I have had nothing but problems. It does not sag, however, I wake up several times a night sweating, and as soon as I lay down on it, whole body hurts! Purchased from QVC, I called within the 30-day no hassle return period - offered to replace it which they did, however same thing with this one, so not even 30 days later called back, and they stated they could replace again. However told them if the second one wasn't any different from the first, why would I want another one? I had a 10-year old mattress which was way more comfortable to sleep on. Whatever they changed on these new mattresses are horrible!

I purchased my Perfect Sleeper Mattress a few years back with hopes that it was a good choice and a small investment. Mattress is the worse thing I have ever invested in, but worse than the mattress itself is the staff that hides behind their walls in the warranty section who will not stand behind their product nor the warranty that paper is written on. Nicholas ** who is the supervisor for Serta Mattress in the warranty department had promised me that he would replace my mattress and pay for the inspection to be made; the only thing he stood behind was the price of the inspection which was 35 dollars and then refused what he had promised me on the phone.

Bought a Serta mattress 1 year ago. A couple months after buying it, I developed numbness and tingling to the outside of my right thigh. My doctor said it was from a pinched cutaneous nerve-reason unknown. It wasn't until a few months later when I wasn't sleeping well and complained to my husband that the new mattress was getting unbearable to sleep on that I made the connection between the the mattress and the numbness and tingling in my leg. In just one year this mattress has gone to lumpy and sagging. A once sleep through the night kind of person, I am now tossing and turning. The center of the mattress has a firm ridge between my husband and I. Called The Comfort Center where we bought the mattress to complain. Was told that as far as the firm ridge in center was concerned, "That was normal" and was advised to periodically walk on the center of the bed!!!!!! As far as the sagging and lumpy feeling we were told the measurements didn't meet warranty specifications. CAN. NOT. SLEEP. ON. THIS. MATTRESS.

There is a link from U.S. Department of Veteran Affair relating to MS and toxins in your mattress. I am/was 'not' pre-warned about the toxic effects of ANY type of memory foam mattress at Rooms to Go. There was not a content label warning of even 'potential' hazard's by Serta mattress company. Please do not make the same mistake I did. Take this as a real warning. I do not want others to suffer as I have after buying the top of the line Serta iComfort Mattress. My money is invested in this mattress now until my Neurologist can be contacted and a letter sent to my house. My choice to continue sleeping in this bed now or sleep on the sofa/which I will do. I am so sick now it is difficult to think straight.

I haven't had a good night's sleep since buying this mattress. The saleswoman at Rooms To Go saw & knew I was handicapped with Multiple Sclerosis, an autoimmune disease. She apparently did NOT know the content nor the toxins inside of this mattress or how damaging this mattress would be for a person with MS!!!?!! When I lie on this mattress, within 20 minutes, I feel like am sleeping over a burning fire. I have been unbalanced, had dysentery, confusion, legs and joints both sides now just ache, fall, and now it is even more difficult to walk with my walker. This store will not give my $6,000.00 purchase price back to me.

I purchased a Serta mattress through Sleepy's and have not had one night's rest. I had an inspector come in to evaluate the mattress and was told it would take up to 10 days for someone to get back to me. The response was quick. However, the claim was denied stating that the mattress met the warranty standards. They offered a discount on a new mattress. I have to pay shipping as well. $200.00! I explained that I haven't had one good night's sleep on this mattress and that it sags when I lie down on it. The edges of the mattress are great but the area where I sleep sags.

We had a problem with a pillowtop by Serta. We asked for a warranty evaluation. They measured the deflection and honored the warranty with no problem returning the full cost of the mattress. Thank you, Serta, for your professional and customer friendly response.

Me and my husband bought a Serta Perfect Sleeper kingsize pillow top mattress and box springs for ourselves on Christmas 2012 and were informed we had a warranty thru Badcock Furniture and thru Serta. A few months after we got it we noticed that when you lay down you sunk so far you could actually feel the springs! We got Badcock to come to our house and measure which our bed was way beyond what it needed to be for a replacement. They pushed on the springs and a few were broken. We were told we would be getting a new bed.

Bought a bed from a local Sears. I was Serta to go to Sears, which I did and left my phone number. Sears never got back to me even though they are the "fully trained" Serta representatives. Got a hold of Serta for a second time and again was referred to Sears. After waiting almost 45 minutes for a representative was informed that I needed an inspector to look at the bed. Have been waiting since 9-4 since the inspector was here so called Sears after they had failed to contact me, only to be told that the 10 year guarantee was voided after 2 years because of a stain. The stain had nothing to do with the "known defect" that Serta has with gullies in bed after limited use. Both Sears as well as Serta provide 10 year warranties that amount to nothing if the construction is weak to begin with.

When my bed first arrived, I could smell chemicals. After sleeping on it for one night, I became ill from the fumes. My eyes were streaming and red, and my asthma was worse. I left the windows open and did not sleep on the bed for two weeks or enter the room. There was still a chemical smell and my cat had her first seizure after jumping on the bed. The bed is very uncomfortable and appears to heat up while I am sleeping which is very uncomfortable in the summer. I have not slept properly during the time I have owned the bed. I have also developed a red rash every morning when I wake up which I blame on the bed. During this time, I have had two shoulder surgeries so the bed has not helped my recovery. I have now bought a new Harrison bed as I can no longer bear the Vera Wang bed.

ISeries does not work for me AT ALL, as I am a side sleeper!!! BEWARE. $1600.00 later and I am so miserable. It is not funny!! I have tried 3 of the ISERIES beds and am now stuck with this VERY large purchase. My personality is now grouchy ALL the time, due to NO sleep. I constantly have a knot in my neck. My back aches SO bad. Buy a bed from a Store that actually knows about mattresses and takes the time to fit your sleeping needs. I should have stuck to my gut and shopped at the Mattress store, not a furniture store!

I bought a Serta Matress from Casa Leaders about six months ago and it's saggy and dented in already. I wish I could get another one.

We purchased a Serta mattress and box spring set from Mattress Warehouse. It started sagging/sinking in on the sides where we slept and there was a very noticeable hump in the middle. My husband had just undergone hip replacement and it was very uncomfortable for him as well as myself. They did deem it defective and replaced it. Now this one is doing the same thing. They have told me it is not defective. Now I guess I have to wait until the sagging areas get deeper before they will do anything, hopefully, about it. No one should have to go through this once, let alone twice. I can't believe what you have to go through when you've spent a lot of money for a product and it is defective. I was even told by a Serta employee and a Mattress Discounter's employee that Serta was having a problem with the springs during the time period when we bought our mattresses.

We bought our mattress & boxspring set from Americans Mattress in Palatka, FL on March 10, 2011 and within 6 months it was squeaking & sagging & JUST SOOO UNCOMFORTABLE. My husband sleeps a lot of nights in his recliner in the living room because he can't get comfortable. I called the office where we purchased it and they flat told me there was NO WARRANTY, BUT when we bought it I was told there was a 10 year warranty. I can honestly say I'll never buy any other Serta products, not even a pillow.

Perfect Sleeper® Elite Spellbound Queen Super Pillow Top Plush - Paying nearly $1,000 for this from Sears, after 6 months, the middle sags as though a few elephants have been nesting in it. I only weigh 120 lbs. Never, in my life, has a mattress I owned done this. I thought this kind of thing only happened on TV sitcoms. Sears no longer sells this or offers info on what to do about it. Neither does Serta. I'm thoroughly disgusted with Sears.

We bought this mattress in Sept. of 2011 and have been in misery after two months on this! I have called the company with no success and have spoken to the saleslady where we bought this. It sags where you lay and has a hump in the middle. We have the matching box spring and the support in the middle as required. My husband and I both suffer. We are both up numerous times during the night trying to work the pain out of our back and hips. Even if they would honor their 10-year warranty, it still cost a lot of money! We paid over $1300 for this set and cannot afford a different one just yet but you can be sure when we do get another that Serta will never see another dollar from us! Great way to treat your customers, Serta!

We purchased a Serta Mattress that still falls under warranty. The store we bought the mattress from closed due to the man retiring. It's unfortunate that I did not keep my receipt from a purchase 7 years ago. No, Serta will not honor my warranty. IF I did have the receipt, I would have to PAY Serta's inspector to come and look at the mattress to tell me if it's defective or not!!! I am certain it is, the pillow top is no longer a pillow top... It's more of a bottom top. The mattress sags; there is a huge lump in the middle of the mattress.

We bought a Serta King. After a few months my husband and I had 2 body impressions on each side. Now I have back and hip pain again from sleeping in a hole! My husband's back hurts again every morning from no support. I called Serta warranty; they came out and inspected everything and deemed it defective and put in a replacement order. After about 5 weeks, we received it and the replacement is worse than the original. We started to have sagging/body impressions within weeks!!!! And the hump in the middle is back... I called Serta; they sent an inspector. I received a letter stating the problem is my bed frame!!!!! I have all the support required, etc... 2 mattresses same exact problem, 2 inspectors 2 different opinions? Liars! I have been told by many that our frame is well equipped and has perfect support for the mattress. They are horrible!!!! We want a mattress that does not sag and end up with 2 huge body impressions only after a few weeks. The impressions just continue to get worse causing more hip and back pain because of the lack of firmness!!!

Serta perfect sleeper - Less than 2 years old. It has sunken in and kills our bodies as we wake up sore. Terrible. Less than 1 star.

Within 3 months, the bed went to sinking. The middle has a hump in it. Now my husband is a double amputee and cannot move and it is causing my husband hip and back pain. It's getting worse.

Less than three years old and it's broken down, and has been since about two years ago. I should have called the company sooner; now may be too late! It's awful and was NOT a cheap mattress either! We'll see if Serta or the store I purchased it at (h.h. gregg) makes it right.

This opinion is my personal one. When you buy a mattress at a store, you test the mattress for 5 minutes or less, but when you take it home and sleep on it... a different story completely. The Serta memory mattress, in my opinion, is made for a light person who does not turn much when sleeping. I sleep by myself because I move a lot when I am sleeping. My problem with the memory foam is that when you fall asleep, the memory foam surrounds your body.

We purchased our Serta 6/6 Moon Rise Firm mattress in 2007 with a full ten-year warranty from Art Van in Bay City, MI. I purchased a specific mattress cover so as not to have any spots. I have been having back & hip pain for a few years. The last two years have been horrible. You can see where the bed sags in on both sides. We rotate the mattress once a year and are only sleeping on it for 7 months out of the year, which equals out to approx. only 3 1/2 years of sleeping on it. We called to complain and asked to have a new mattress. We were told that it has to be sagging so many inches and we would have to pay them $25 to come out and measure after we did it ourselves. They told us that they could put foam underneath the mattress and that is it. The warranty doesn't mean anything. We will never purchase a Serta again and will think twice about doing business from a store that doesn't honor or help customers with their warranties from companies that they do business with.

We purchased the iComfort adjustable bed in king size at Rooms To Go. The salesman told us we had 30 days to return it if we were not satisfied with it. It is a split bed and after almost 2 weeks of living with the fumes from the foam and waiting for it to break in as the salesman put it, we find it uncomfortable to sleep on. There is no edge support so when you turn on it, the bed sags to the outside and you feel like you are falling off the bed. You have to sleep on your back, which is only good if you are a back sleeper. We called the salesman to arrange a return and he told us they can exchange the split mattresses for a single king mattress but they are not allowed to accept a return of the adjustable base. We are infuriated. This was not an inexpensive purchase, close to 5 grand and now we are stuck with an expensive bed that we hate.

I purchased an organic cotton mattress in Feb. 2011. This mattress was supposed to be the top of the line mattresses. Less than three years, the mattress shredded on all four sides. I went to the Mattress Firm, the place where I purchased the mattress. I was told that there was nothing they could do about it (basically, just buy a new mattress). I then contracted Serta. They said that they were sorry for my loss, but they can’t do anything. I know I will never purchase another Serta mattress! Serta does not stand behind their products.

We bought it from Levin in Pittsburgh with a 30-night return. After 1 week, I called Levin to pick it up. They informed me to contact Serta so I did. We paid $3,364.08 and can't even sleep on it. I have called many times and all they say is we can replace the mattress. I don't want a new mattress. I want to get a good night's sleep. If anyone wants a Serta iComfort with base, you can contact me. I will sell for a good price. Don't buy one at any store.

I bought a Serta Perfect Sleeper mattress about 4 years ago. From the first day I bought the bed, it made noise. I would sit on one end of the bed and it would make a ping sound from the other side of the bed. If I move on the bed the whole bed makes noise and you can hear the springs and the box spring make noise all night. It is lumpy and smooshy, and my husband and I have back pain and hip and leg pain, that I believe that comes partially from this bed. I called Mancini's where I purchased the bed from and they said they would send someone out in which they did. He did his inspection and a couple of days later I got a note from Premiere Inspections Services, LTD and they said that they could not provide me with a new mattress because it had been stained and it nullifies the warranty.

I wish I saw all the complaints before I bought my Serta king foam mattress (Apple Valley-Foam) 6 months ago. Ours has started sagging really bad and my husband will wake up in the middle of the night and sleep with his head at the foot of the bed, because he feels like his head is downhill angle at the opposite end. We both wake up with shoulder, hip and back pains. (We are both in our 40's.) Our salesmen told us the foam mattress was great for side sleepers and it wouldn't cause hip, shoulder pains as other mattresses do for side sleepers. (Wrong.)

Serta Willow Pond Mattress - I purchased the above mattress from Mattress Warehouse in Richmond, VA in June 2011. This mattress has a 20-year warranty. After about 6 months, it began to sag in the middle. A MatTech person inspected the mattress and acknowledged that there was evidence of sagging. I received a letter from Mattress Warehouse stating that my bed frame lacked the proper support needed within the guidelines of the warranty. My understanding is that the bed support is to support the box spring and the sag in the mattress is the result of a defective mattress. This defective mattress has resulted in my wife and I having back and hip pains. It is my opinion that Serta should replace this defective mattress.

We purchased the queen Serta Kettering mattress from Shop NBC and it was delivered in November 2010. It is sagging on both sides and there is a puffed up ridge in the middle. We have rotated the mattress regularly so it would wear evenly on both sides, but it has "worn" evenly on both sides and is sagging. From talking to Serta customer service, it looks like it will be an exercise in futility to get this resolved under warranty. Obviously, we will never purchase another Serta.

We purchased an iComfort Revolution Queen mattress in November of 2011. In July of 2012, we noticed that the mattress was sagging in the middle and we were always rolling to the center. At this point, I had not even paid off the mattress yet. We called Sleep Country and they had us go through a warranty process. We sent pictures of the mattress and followed their directions of measurement. We measured 1/2'' to the necessary 5/8" needed for consideration of inspection. They denied us inspection and said we did not qualify. After much research, I found that since our mattress has several layers of foam and that it is possibly the failure of an inner foam core that would not show up with any kind of measurement.

We purchased an expensive Serta mattress with a 10-year complete warranty. After 5 years, the pillow top is very, very lumpy and the mattress sags. We were pleased when Serta agreed to replace the mattress with a comparable model. However, we are still waiting for the mattress to be delivered. We mailed a check for shipping (which was over $100) over 5 weeks ago and we are still waiting for delivery. Serta is not a good company to deal with and their product is of very poor quality. We will never purchase another Serta product and advise others to do the same. The product breaks down, you will pay high shipping charges, and then wait weeks for delivery. Do yourself a favor and purchase another brand.

Ninety three days ago, we purchased iComfort Mattress. The mattress is now sagging on both sides and there is a middle ridge. The company was notified and they sent out a rep. The rep measured and inspected all items. While checking the box springs, the rep placed the mattress on the new wood floor. Upon placing it back on the bed, there appeared a white film on floor. The rep had just left and didn't return an immediate phone call. The white film came from the mattress. It is very difficult and it won't come off the high gloss wood floor. I’m waiting to see the company resolution to the mattress before mentioning the floor. I am contacting our attorney as I speak. Also, I’m having a wood contractor inspect it to have documentation for litigation if necessary.

My wife and I purchased a Vera Wang mattress for $2,500 in April of 2011. It was less than 6 months before it started sagging pretty badly. We rotated the mattress as we were told to in their instructions and it was still that bad. We contacted The Bedding Company in Omaha, Nebraska to file a claim. When Robert (the owner of the store) came out to inspect the mattress, he said that a stain on the mattress invalidates our warranty. He also yelled and screamed at me every time I talked to him. He had me so worked up that by the time I called Serta to talk to them about it, they were upset about my attitude. I guess they don't like to be yelled at either. The guy from Serta claims that they care if a customer is upset, but still insisted on hiding behind the warranty.

We purchased a new iComfort Prodigy on August 13, 2012. Within days of receiving the bed, my forehead broke out in hives. I didn't think much of it until 40 days later, my whole body broke out into severe hives. I have no allergies and haven't changed any detergents. The only new thing in our home is the new bed. One doctor thinks it is the bed. So today we are moving out of our bedroom and locking it. We will sleep in the basement to see if this clears up. I am taking a steroid and Benadryl and they are not going away. We called the store we purchased it from and of course, we are past our 30-day return policy. Not sure what's going to happen from here, but we are going to have to sleep in the basement when we have a brand new $2,000 bed that is making me sick.

I have had 2 mattresses in a little over 9 years. The first hollowed in less than 6 years ($1200). It was replaced by just a mattress listed at $895 for the set. Now it has been just over 3 years & this one is as bad as the first. Where is this boast that you make the best mattresses in the world? We have been married for 62 years & this is our first experience with Serta. You need to back up your advertisements with the quality the customers expect.

We bought a Serta mattress model number 436499-760. After about 6 weeks, the mattress was defective. It sunk on both sides. I called American Mattress and they sent a new one. It has been 8 months and it has done the same thing. It is like sleeping on a 20-year-old mattress. We paid money for this mattress; you would think more of it. We bought it in 2011. I was told by them that we received a new one so we no longer had warranty. We were stuck with this bad mattress. I talked to Serta and they told me it was up to the company that we bought it from to resolve our problem. I would think that a company like Serta would stand behind their reputation. I have looked online and there are many reports of complaints about their mattresses. How fair is it to be stuck with a high-end mattress?

Granted, it's only been a couple of days, but this mattress (Serta Prodigy Memory Foam) is very unforgiving and it did not move with me but against me all night to the point where I had to get up and move to another bed. I woke up all stuffed up and felt hot flashy all night. I have an extreme lower backache, which is quite unusual for me at any point. After spending this kind of money, one would have thought it would be a perfect night of blissful sleep, but quite to the contrary. I contacted the sales associate today to let him know we would probably be returning it, and he told me we'd have to keep it for a month before returning it. Looks like a bad, bad choice to have bought this one.

I did a lot of research on mattresses before we bought ours. I even called the hotels that we had stayed at to find out the type they had as they were very comfortable. I opted for Serta. We went to several stores and found some that sold Serta mattresses. I found one that I thought would be great, but checked out a few more stores. I ended up buying the one that I thought would be the best. It was an Epstein firm. We brought it home and within two weeks (no lie), this mattress was starting to sag where we lay. I was mortified after spending all that money and the bed wasn't even comfortable. I was so embarrassed about it that I just thought I'd ignore it. We've lived with it for over a year and both my husband and I are very uncomfortable and unhappy about our choice. Lucky us, I guess we'll just have to live with my mistake!

I bought a Serta Mattress bed at Best Mattress here in Las Vegas approximately 7 years ago when I moved here. Admittedly, I lost a lot of weight in the years since moving here. Thus, the mattress sinks in the middle. I tried to call Serta but to no avail, as they have offices all over the world. I contacted Best Mattress, the store where I bought the mattress, while the mattress was still under Serta warranty, as I believe. As I recall, Serta had a mattress inspector come and inspect my mattress.

I bought a Vera Wang Serta mattress a year and 1/2 ago. It is so frustrating to sleep in because there are dips in both sides that are slept in and I can barely get up out of it in the morning. Now mind you, this began within the first 3 months of purchase. Additionally, I am 26, well and able, mother of 2, and 130 lbs. My husband weighs the same. Now, why is it so awful to sleep in? I have tried many things to remedy the problem such as, I bought a 3-inch thick mattress pad, I bought an egg crate pad. This morning, I even flipped it to try to put the pad on top of the bottom part that is very hard because it is not a double sided mattress. Nothing has helped even remotely. I would be embarrassed to put my name on such an awful product. Here I thought with great stupidity, "Oh Vera Wang, high quality." Yeah right, I sadly report that our family's funds will not have a lot the money to replace it. However, I'm not giving up. It may take some time, but I am determined to remedy the problem mattress! After all, this is where I sleep at night, thus making it the one place I stay stationary for an extended period of time. Thank you.

After purchasing my Serta mattress and box springs, it took less than 2 years for the memory topper to compress both where I sleep and where my husband sleeps. After getting the runaround from Serta, Overstock started assisting me. We got to the point where I paid $35 for them to inspect the mattress. Well, you guessed it: they said that since the compression was only 1 1/4 inches instead of 1 1/2, they were denying me a replacement. I simply contacted the attorney general's office, and 2 hours after I received an email from Serta repeating that they would not replace the mattress.

I needed a new mattress after 9 years. I went and looked at 5 retailers in my area and was told no one sells a double sided mattress (Serta Perfect Sleeper Regal Suite) anymore - no one flips their mattress knowing that Serta is still the only one that makes a flipper. After calling 5 times and got hung up on 3 times, I sent e-mails to them. After four emails, they told me they do not make a double sided mattress anymore. Then, I got on to a website to US Mattress and they show 3 double sided mattresses, so I called them to make sure. Yes was the answer and it would ship in 3 weeks. Now, I am mad at Serta, so I will not buy from them. And after reading some of the reviews, I am certain I will not get a Serta.

I have had this mattress (Serta Century Collection "Integrity" mattress) and box spring less than 2 years and it sags horribly in the middle. I am just getting ready to start on the journey many others seem to have traveled. Any pointers? It looks like there are a lot of dissatisfied Serta customers including me!

I bought a bed that came out of the box. To form, well, it did but the memory foam gel was as hard as a brick. I got a bad back. It was a waste of money.

I purchased a queen mattress and box spring set through ShopNBC after shopping around and comparing prices, features and warranties. My purchase was in November 2010. I have a valley down the center of my bed. It's enough of a valley that I actually have to position myself so that I sleep uphill rather than downhill. Last week, I contacted Serta by email. They responded and asked me to call. I called and they sent out "request for inspection" paperwork. I got the paperwork today. I have to send them a number of items, including a non-refundable check for $35. Really? If the mattress is found to be defective, they will apply the $35 to the shipping costs. If not found to be defective, I forfeit the money. I am horrified that this is how a major company stands behind their warranty and supports a customer. At this point, I will never buy another Serta product and will tell everyone I know about their poor product and service.

I purchased a Serta mattress from Macy's about two years ago, sales check **. The mattress came with 5-year non-prorated warranty. Recently, I started noticing that the mattress is sagging on one side. Sleeping became uncomfortable. I called Macy's and was told that my warranty is in place and they would send a technician to check it. The technician came today and confirmed the sagging. However, the company (Tri-State, Latrice) refused to honor the warranty because of a small stain. The stain has nothing to do with structure of the mattress; it is in a completely different area. Serta's warranty conditions talk about stains but do not definitely say that they will void the warranty. Any mattress will have some stains after two years. What is 5-year warranty good for then? If I was told about the stain issue when I filed a claim, I would have cleaned it out before the inspection.