Serta Mattress Reviews

My husband and I own a 12 room Lodge and several cottages off property. Three years ago we spent $12,700 on Serta mattresses and box springs for our Lodge rooms. WE HAVE HAD TO REPLACE EACH AND EVERY ONE. Absolutely horrid beds. We get complaints from guests constantly and, as we can afford it, we are replacing each and every one. I am sooooo disappointed in this product. We bought it from a Serta business in Honolulu where the beds are made locally. No returns... even though I started complaining one year after the first unhappy guest. The mattress sags in the middle and on the sides. They are awful awful awful! How can I get my money back?

The mattresses that we bought 3 years ago are sagging all over and is a torture device. They advertise that "if you are not happy with the product they will happily replace it within 10 years or give you full credit so you can upgrade." They still advertise like that on QVC, but it's not true, none of it. I am out over a thousand dollars, and if it's not in writing, the Consumer Affairs Dept. can't do anything. I did bring it up to their attention as they totally lying on tv. Don't believe anything they say and stay away from Serta.

I spent $2700 in a Serta Mattress and now the mattress is sinking after a year. This sucks. I call customer service number, they don't answer. Ridiculous.

Setra iseries king size bed - We purchased our bed on the Big Island and was told it was "the top of the line" about 2 years ago. Was assured it would be good for my husband’s back being that he had back surgery 3 months before purchase and paid 3,000 cash plus delivery. Now the mattress is "sinking" in, otherwise sink holes on the side where I sleep and on my husband’s side. We are not overweight and small in built. It's causing terrible back and neck pain for my husband and I am unable to get a good night’s sleep! We both wake up in terrible moods, especially me. One of the worst investments ever! Do not buy this bed. Wish I had looked at the reviews before purchase and would have bought a Tempur-Pedic instead of this!!!

In December 2012, I purchased a Serta IComfort Mattress which is guaranteed for 15 years. By January 2014, it already was sagging 1 inch. It shows through my Comforter, looks like the bed has waves. I purchased this mattress because my back was hurting. Well now, my back hurts again. I am attaching a copy of their warranty. Serta calls the sagging "Comfort impressions." It should not happen so soon. I will never buy a Serta mattress again and I will never recommend this company.

This Serta iComfort bed was wonderful for about 6 months. Now 1 1/2 years later we are miserable and in pain. We rotate our bed every week with sheet changes and to no relief. It was $2,300 for this bed and I will never buy another Serta product. I should have listen to friends and bought a Tempur-Pedic.

This is perhaps one of my worst purchases ever. The mattress and hills and valleys, I sleep on a slant. For a product I paid over $3000 for its garbage! We complained after a couple of weeks and was told the bed was fine. Recently I went to buy another mattress for my child and told the salesman about my problem and he made a warranty claim for me. The inspector came and and said the bed has so many issues it should be replaced. The Serta rep did not agree - I will never buy another of their beds. I am going to every social media space to let everyone know how I feel. I will be sending letter to the top management at Serta.

I have the Serta iSeries expression mattress that is less than 30 days old and it already has a huge dip in the middle. It was delivered on July 17th and after the first night I knew I had made a mistake because it was too firm and I love a firm mattress! Less than a week later I went back to the business I purchased it from and complained about the firmness only to be told to give it a minimum of 30 days and that it will soften. They also told me to walk on the bed to help break it down which I did not do, whoever heard of such a thing?

I am in so much pain. I got serta Paula dean king size because it was supposed to be an excellent bed and comfortable - it conforms to your back. Store showed us, sample is the springs, it seemed like a great investment. A year later it sags and you feel you are going to fall out of bed, not sure what to do.

The icomfort Mattress I bought 9 months ago has broken down, the right side has completely broken and if you're not careful you will fall off the bed. I went to Mattress warehouse and asked them to look at our mattress. First they said, "oh we will send someone over," but we then got a call saying the owner said they have nothing to do with the mattress, that it is up to Serta to look at the mattress and we needed to take pictures and write what is wrong with the mattress. They do not want to take responsible for their Mattress.

I purchased an iComfort mattress in April 2014. The mattress is advertised as providing the perfect sleep and great support, aligns with your body. Within a month this mattress provided no support! It began to form deeps on both sides of the mattress making it close to impossible to sleep on. I purchased this mattress because it advertised great support to the spine. I suffer with back problems and thought this would provide the support I needed, as advertised. Now, my back hurts worst than ever sleeping on this "non-supportive" mattress. This was the worst purchase!

We purchased the best serta pillow top mattress at Menard's. It ended up being close to $2000. After about a year, if not less, it had a dip on each side. And it was next to impossible to balance on the rouge in the center of the bed. After 2 years, the bed was impossible to sleep in. We knew we had a10 year warranty, so I went back to Menard's to discuss a replacement. They didn't give me a problem, they said they would exchange it. I asked if this was a common thing with these mattresses and was told yes. But, the mattress I was getting was the new and improved version which there wasn't a lot of feedback on it yet.

I purchased the Serta I Cloud mattress from Boscovs at White Marsh Mall. The salesmen said it was the "Best Seller". Purchased in 11-2013 and within 3 months it was dipping. They sent a "bed check" man. Boscovs said they aren't going to do anything. Let's pull together for a class action suit against Serta. Contact me!

Bought this Serta I comfort mattress from mattress firm in Leesburg FL. Well 18 month after the purchase my wife and I can't sleep in it. This thing has created like two sink holes where we rest our body. Now I had to pay 25 dollars to a mattress inspector to come in my house and performed an inspection to see if it can be replace. Don't purchase this type a mattress, is nothing but a rip off.

I bought an iComfort less than a year ago within a few months of buying it is started to sag on both sides where you sleep, it was like sleep in a hole. I contacted Serta for the warranty on it. I paid $3200 for this mattress and I still had to pay another $35 (nonrefundable) just for Serta to come look at it. I was informed by Serta that yes the mattress was defective but since there was a small water stain on the mattress they are not going to replace it and they are going to void my warranty. Upon further searching, this is not the first time( by far) they have done this. It seems they are good at finding reasons to void your warrant. Their customer service through this whole process was a joke, they did not make anything easy at all. Stay away from this company they care about nothing but getting you money from you, and they don't stand behind their product.

In 2010, my wife and I purchased a pillow top queen restful dreams mattress with a 10 year warranty from the Brick in Lasalle, Quebec. After about 2 years later, it started to dip on my side making it almost impossible to sleep on. It was changed under the warranty for a new identical mattress. I was assured at the time that it was a very good mattress and there would be no more problems, Well, here we are in 2014, and again, I am having the very same problem. The company came again to inspect it at the end of March 2014, and now, 8 weeks later, I am still waiting for it to be changed. I have contacted the Brick, the presidents office, and customer care, and all they do is pass the ball back and forth, and don't seem to know what is happening. THEY CALL THIS MATTRESS "RESTFUL DREAMS". WHAT A JOKE!!!!!!!!!

Our bed is the most uncomfortable we have owned. It has dips in each side where you fall into once you are settled on your side. If you try to move to the middle, there is a peak. It feels like you are trying to lay on a hill side. The mattress is rotated, but you still fall in the dips. My back hurts all the time. When I make the bed, you can see the dips under the quilt. I would not buy this series of mattress ever again.

They lied, the mattress has no support and it says it is to stay cool, but it does not at all. It's sagging already. Bought at Haynes in Richmond, VA 6 months ago. I need help in this matter.

We purchased a king size iComfort mattress and box spring three months ago at Badcock Furniture Store and after reading all these complaints on Consumer Affairs, I hesitate to contact Serta about the problem. My husband is an OTR truck driver and spends three weeks a month on the road and one week a month at home, and for that one week, he would actually prefer to sleep out in his truck because the bed is more comfortable! I wake with back, hip and knee pain every morning, which I never had before. I feel like there is not enough support on the mattress, too much "give". We tried the mattress out in the store and it felt comfortable, supportive. I only wish we would have read these reviews BEFORE we shelled out $2,000.00 for this set.

We purchased a Serta mattress in 2012. We are very disappointed at this product since the mattress is sinking. We called Serta and they asked us to send a check for $35.00 for inspection which we did. During inspection the inspector agreed that this mattress are problems and told us never buy pillow top because they all feel good in the store but after a short period they start sinking. After few days of inspection, I received a letter stating they declined to replace the mattress and blamed the frame which has nothing to do with bed sinking. I told them this bed frame is made of wood by Bearhardt. They still blamed the manufacturer of bed and asked me to add more support bars and then send a picture so we can re-evaluate, (How do you modify a bed frame I never heard of it). Based on reviews that I found online, lots of consumers are complaining about this mattress company who does not care, basically them told me good luck. I even asked for a second opinion (send another inspector, answer was negative).

Serta, iComfort Genius King Mattress/Box Springs with 25 year manufacturers Warranty. We have been disappointed in this product. We purchased the set in early October of 2011. By early April of 2013 it had to be replaced. Now in late May of 2013 we're waiting for it to get bad enough that the company will replace it again. They have a requirement of inches for the sag. We're almost there.

Serta Mattress Perfect Sleep with Top Pillow - I bought this mattress one week ago. It look so good. It does not look any defective and any problem but when we lay down and sleep. After three days we found a hole in our back side. I got surprised how come it happened within three days. Now when I was reading all review and I realized that we should start petition against Serta Company and ask the people that don't ever buy this product even if they give you two mattress free and buy one only $1. We should get the sign from all customer and submit the application for sue this company.

Me and my wife bought the Serta iComfort about 1 year ago. 6 months and I started noticing I had to move dam there to the center of the bed for fear of falling out because the bed felt like it was sinking. So we sent it back to the store American Signature. They brought a new 1, 6 months later same thing. So now basically my wife and I have to dam there sleep on top of each other. 2200 bucks for this mattress because I was told this is the Cadillac of beds, and now I see on here people have the same type of problems.

We purchased the medium firm mattress first. Within the 60 days it was as if we were sleeping in a hammock. We are both average weight. It took a great effort to get out of the hole our bodies made in it. Since it was in the 60 day range we received a new mattress from the furniture store. We got a firm the second time around. After 6 months the same thing occurred. We constantly turn the mattress 90 degrees at a time. It's a king so it is just a bit short at times, but we figured it would help. No such luck. When we contacted Serta they said contact the place we purchased it. That didn't do any good either. Listen to all of these reviews and purchase a different kind of mattress. We bought it because I have a very bad lumbar back. Now my husband and I have shoulder and hip pain from this crappy mattress. We hate it and would love to get our money back.

In July of 2013, purchased a Serta Sonoma mattress/bed set (King Size). It gradually got very lumpy and caved in to the point it was replaced and exchanged with a Caliente Serta 2 days ago on April 26, 2014. After only 2 (two) days, the mattress had noticeably caved in on my (Gordon) side of the bed. I am 185 pounds, 5'10" and not the least bit overweight. But, being a 68 yr old senior with neck (surgery) and back problems, I do not need nor do I appreciate paying such a large sum of money for such an obviously inferior, and over-priced product! I welcome anyone from consumer affairs to come and see for themselves! Again, this mattress has only been here for less than 48 hours and already I feel that I am lying down with my butt in a hole.

Within 6 months, Serta mattress purchased on QVC sleep areas sagged and there was a hump in the middle. Entire mattress moves with any rollover and extra enforced edges are non-existent. After paying Serta to inspect for warranty, it passes measurements with absolutely no one laying on the mattress and sags within acceptable limits! No sagging is acceptable for me in less than one year.

Enjoyed the mattress for about the first six months. After that it became mushy and unsupportive. Both my husband and I were waking up in the middle of the night or early in the morning unable to sleep with hip pain, shoulder pain and or arms and legs falling asleep. We were so disappointed we had paid over $4000 for this mattress (under 2 years old). We contacted the manufacturer who sent out an inspector who only used a string measure across the bed. Manufacturer (serta) replied they will not be helping us, only offering 20% off purchasing a new one. And making a note that their decision was final. How can a string measure be the final decision!? And really what good is a warranty that we (buyers) look for when buying a mattresses? Ridiculous! The mattress has holes you have to roll out of. There's no support whatsoever. It used to be after about 20-30 minutes one would notice this when lying in the bed now it's within minutes.. it's awful! We are sleeping on twin beds in our guest room. Now we will have to save up our money once again. We completely feel ripped off - no backing by this company whatsoever. We will never spend this kind of money on a mattress again, buy from a mattress store or ever buy a serta product.

I purchased a Serta True Response king size mattress a few years ago and have had nothing but problems. It "sheds" like nothing I've ever seen before. Every time I make the bed, I find mountains of lint balls on the floor. When I lift the mattress cover, it's like the mattress top is coming apart in small fluffy balls. There is also a strong chemical smell coming from the mattress and sometimes it feels like we are sleeping on fire. I contacted Serta and was told to contact the seller (keep in mind we live overseas on a military base). It's been a nightmare. I think I'll have to throw the mattress away and buy a new one (definitely NOT a Serta one though)... very disappointed.

I bought a Serta mattress several years back and have had trouble with it as far as an internal dip in the mattress on one side. You can't move out of the dip without laying almost on your side. We contacted Serta and they had a person come by and take measurements on the mattress that was only on the top area of the mattress, not the internal area. Anyone that lays down the mattress can feel how this mattress has collapsed internally. The person that came by only laid a metal ruler across the mattress and took pictures. I can go out in the backyard, dig a hole, lay foam over it and lay a metal ruler on it and it will look flat but lay down on it and you will fall in the hole. That is what Serta has pulled - a rip off. That is their way of getting around the warranty on the mattress. I paid almost $3,000 for this mattress and Serta will not stand behind their product. Serta says the measurements on the mattress looking at pictures was within limits. They have a bad product and they know it; it's their way of getting around covering the warranty. What a rip off.

Purchased a Cal King Serta Mattress 4 months ago with a ten year warranty. Mattress now has two deep impressions under load (My 120# wife and I 194#). I recently saw my Doctor for extreme pain in my hip lower back which runs to my right knee. I had to go to a specialist at Kaiser to have a Cortizone shot in my back to alleviate the pain. Plus I had to sleep in the other room that has a Sealy firm mattress. I can no longer sleep on this mattress because of the depth of the sag under load (6"). The problem is the factory sets the sag limit at 1 1/2 inches under no load. Since this is an unrealistic performance measure the factory will probably deny our claim since we had the same issue with a 1 year old Simmons mattress. Any Legal help would be appreciated.

This review is about the iComfort Series mattress offered by Serta. I believe that all customers should be aware of the poor customer service after the sale and the jump through hoops warranty before they buy anything offered by Serta. Decide on your own, but here are the indisputable facts and this is what happened to me.

I paid $2000 for a Serta Revolution I Comfort mattress that sags on both sides with a hump in the middle. The smelly Chemicals on it, caused my husband sinus problems. We both ended up with hip and back pain. I have a pinched nerve from sleeping on this mattress. I called Serta, they said sorry your not happy with our product. I have a 10 year warranty that's useless. The bed sags on both sides and that's not covered by warranty. What is the warranty for?

Mattress Direct, I don't recommend dealing with them. They do not honor warranty claims. Don't ever buy Serta, the mattress is horrible, huge craters in it. Serta national customer service just try to get you to buy new mattresses, don't really care about your spending $4k on a top-of-the-line mattress 6 years ago. Its a scam all the way, buyer beware. If you have one, you better go find your receipt, and sooner or later you will get the crater. Horrible. A Mississippi made product and scam artists selling it, very sad. Don't be scammed.

My mattress has worn unevenly. It is off by 1 and 1/2 inches on one side and 1 and 3/4 on the other. I have developed lower back pain and often wake up in the middle of the night. We unfortunately will have to buy a new mattress, because we had yellow sharp on the top right corner, which apparently voids the warranty and any liability of defective wear. Sadly they do not stand behind their product and unfortunately have found ways to void the warranty based on use. If there is any physics major on the planet that can tell me how the magic marker in the right corner affected the wear of the mattress on each side and the huge lump in the center, well then I will be smitten with your intelligence! Keep shopping, don't bother with this product unless you want to have to buy sooner than later.

The mattress has many gaps. Only have it 10 mos. Paid over 2,000 for the mattress. Their inspector came to see it. Report said is 1 inch off, from side to side. They claiming has to be 1 1/2 inches off. I slid off it. I cannot get a good night sleep plus a bad back. Macy's will not talk to me. Hope you can help. Thank You. They have photos.

Too Bad I Cannot Rate with a negative number, because the rating of "1" is TOO HIGH for this mattress. For those who have allergies, please read this post. I got my mattress TWO WEEKS ago. It has a terrible off gassing. Most mattresses contain petroleum based chemicals, toxic foams, synthetic fabrics, and are treated with chemical fire retardants. These chemicals can create toxic off-gassing that can expose your family to dangerous levels of chemicals while they sleep. Since I have eczema and have a shock hazard possible, I am on high alert for things that stink! This mattress stinks like gas to me. Again, I am sensitive to it - others may not smell it but when something could kill you, you tend to notice it. I called Serta, emailed Serta, told them that this thing is causing me to wheeze and stinks. They have DONE NOTHING. From what I am reading, they are trying to wait until I sleep on it and stain it... not going to happen. I sleep on my couch for now. This mattress is also VERY SAGGY and when you get out of bed, it feels like you are crawling out of a deep crater. DO NOT BUY anything from SERTA.

I got my mattress YESTERDAY. I had a Simmons back care and was very satisfied. Mattress was getting old so I bought the iSeries Recognition mattress with a lift. I have never had back, hip, or joint pain. That would be the husband with all of the pain. On the second night on this bed I got up at 5 AM! My ribs, elbows, knees, coccyx, shoulders, back, and neck hurt. Do you think this is the mattress for me? I don't think so. I have never had any pain. So I will call when they open to see what I can do.

We are on our 3rd Serta mattress. Every one after a few months started sagging on the sides, causing the middle to have a huge bump. This is not very comfortable. We have serious problems with our backs and this is not helping. I would just like my money back at this point, so that we can go with another brand altogether.

I purchased a foam bed set from Mattress One in Plantation Florida, in less than a year the set started to sag in the middle, had Mattress oOne come out inspect and got new set also upgraded to next thickness. Now after less than another year its doing the same thing. This has to be a definite defect in the product, Serta nor Mattress One wants to take responsibility for this. They keep saying the other has got to take care of it. Neither me nor my wife can sleep right on this product and have back and leg pain as a result.

Less than two years ago I purchased a Serta iComfort Genius mattress. At the time this was their firmest model. I purchased a Serta because I had a good experience with a perfect sleeper quite a few years ago and trust of the brand name. Well, it is now 22 months later and my iComfort Genius mattress is now a $1500 marshmallow. It no longer has any support and I wake with nearly crippling back pain every morning.

I contacted Serta via email about my plush top mattress sagging. It had 2 yrs left from 10 warranty, explained it sagged where my husband and I laid. I was advised since they didn't have an inspector in my area I had to tear down the bed and get string and lay it on bed with pins to show the drop, take pictures and email them and if any stains the warranty may be default. Granted we had this mattress 8 out of 10 yrs and my husband does work in a grain elevator for 30 yrs and did sweat the product from his body. Needless to say never got a new mattress. I'm not paid to do their job and will never buy their product or refer again. Thanks Serra for nothing and lots of wasted hardworking money in your product and yes I had the receipts.

I bought a Serta mattress 8 months ago. After 3 months, mattress started sagging in the middle. Also when you look at the mattress it's not level. The frame is excellent. The mattress is not right. After paying $50.00 for inspection and waiting 2 weeks for a reply, I had to call and demand what was going on. Serta is telling me the mattress warranty is denied because of stains??? There has been a mattress pad on since day one and as far as being clean, it's excellent, no stains whatsoever. The truck driver from Mattress One did the inspection? Not a Serta employee. I have been told nothing but lies dealing with Mattress One in New Port Richey, FL on Little Road and nothing but lies from Serta. I believe the two companies are one and the same and are selling seconds. The worst bed I have ever had in my 59 years. I am done with Mattress One and anything that Serta sells. If I don't get a full refund including my inspection fee I am just going to file in small claims court and then they will also be paying court costs along with the cost of the so-called bed.

I have a Vera Wang- Sweet Touch foam mattress. It feels great when you lied down on it but when I wake up in the morning I feel like I have a cold in my sinuses and throat. And my lower back hurts likely because the fumes weakened my entire body. Sleeping on my very cheap, world's most uncomfortable couch is better for me. The same problem happens again and again. When I slept on the mattress on a regular basis my doctor prescribed a steroid nasal spray for the health condition it caused. I also have a autoimmune disease problem, IBD. I saw one other complaint from somebody with MS. Fortunately I bought this at a huge discount as a closeout. But it's no deal and I will replace it at my cost. If I paid full price I would be furious. Perhaps it was a closeout because of so many complaints?

Ever since I got this mattress, I have had nothing but problems. It does not sag, however, I wake up several times a night sweating, and as soon as I lay down on it, whole body hurts! Purchased from QVC, I called within the 30-day no hassle return period - offered to replace it which they did, however same thing with this one, so not even 30 days later called back, and they stated they could replace again. However told them if the second one wasn't any different from the first, why would I want another one? I had a 10-year old mattress which was way more comfortable to sleep on. Whatever they changed on these new mattresses are horrible!

I purchased my Perfect Sleeper Mattress a few years back with hopes that it was a good choice and a small investment. Mattress is the worse thing I have ever invested in, but worse than the mattress itself is the staff that hides behind their walls in the warranty section who will not stand behind their product nor the warranty that paper is written on. Nicholas ** who is the supervisor for Serta Mattress in the warranty department had promised me that he would replace my mattress and pay for the inspection to be made; the only thing he stood behind was the price of the inspection which was 35 dollars and then refused what he had promised me on the phone.

Bought a Serta mattress 1 year ago. A couple months after buying it, I developed numbness and tingling to the outside of my right thigh. My doctor said it was from a pinched cutaneous nerve-reason unknown. It wasn't until a few months later when I wasn't sleeping well and complained to my husband that the new mattress was getting unbearable to sleep on that I made the connection between the the mattress and the numbness and tingling in my leg. In just one year this mattress has gone to lumpy and sagging. A once sleep through the night kind of person, I am now tossing and turning. The center of the mattress has a firm ridge between my husband and I. Called The Comfort Center where we bought the mattress to complain. Was told that as far as the firm ridge in center was concerned, "That was normal" and was advised to periodically walk on the center of the bed!!!!!! As far as the sagging and lumpy feeling we were told the measurements didn't meet warranty specifications. CAN. NOT. SLEEP. ON. THIS. MATTRESS.

There is a link from U.S. Department of Veteran Affair relating to MS and toxins in your mattress. I am/was 'not' pre-warned about the toxic effects of ANY type of memory foam mattress at Rooms to Go. There was not a content label warning of even 'potential' hazard's by Serta mattress company. Please do not make the same mistake I did. Take this as a real warning. I do not want others to suffer as I have after buying the top of the line Serta iComfort Mattress. My money is invested in this mattress now until my Neurologist can be contacted and a letter sent to my house. My choice to continue sleeping in this bed now or sleep on the sofa/which I will do. I am so sick now it is difficult to think straight.

I haven't had a good night's sleep since buying this mattress. The saleswoman at Rooms To Go saw & knew I was handicapped with Multiple Sclerosis, an autoimmune disease. She apparently did NOT know the content nor the toxins inside of this mattress or how damaging this mattress would be for a person with MS!!!?!! When I lie on this mattress, within 20 minutes, I feel like am sleeping over a burning fire. I have been unbalanced, had dysentery, confusion, legs and joints both sides now just ache, fall, and now it is even more difficult to walk with my walker. This store will not give my $6,000.00 purchase price back to me.

I purchased a Serta mattress through Sleepy's and have not had one night's rest. I had an inspector come in to evaluate the mattress and was told it would take up to 10 days for someone to get back to me. The response was quick. However, the claim was denied stating that the mattress met the warranty standards. They offered a discount on a new mattress. I have to pay shipping as well. $200.00! I explained that I haven't had one good night's sleep on this mattress and that it sags when I lie down on it. The edges of the mattress are great but the area where I sleep sags.

We had a problem with a pillowtop by Serta. We asked for a warranty evaluation. They measured the deflection and honored the warranty with no problem returning the full cost of the mattress. Thank you, Serta, for your professional and customer friendly response.

Me and my husband bought a Serta Perfect Sleeper kingsize pillow top mattress and box springs for ourselves on Christmas 2012 and were informed we had a warranty thru Badcock Furniture and thru Serta. A few months after we got it we noticed that when you lay down you sunk so far you could actually feel the springs! We got Badcock to come to our house and measure which our bed was way beyond what it needed to be for a replacement. They pushed on the springs and a few were broken. We were told we would be getting a new bed.

Bought a bed from a local Sears. I was Serta to go to Sears, which I did and left my phone number. Sears never got back to me even though they are the "fully trained" Serta representatives. Got a hold of Serta for a second time and again was referred to Sears. After waiting almost 45 minutes for a representative was informed that I needed an inspector to look at the bed. Have been waiting since 9-4 since the inspector was here so called Sears after they had failed to contact me, only to be told that the 10 year guarantee was voided after 2 years because of a stain. The stain had nothing to do with the "known defect" that Serta has with gullies in bed after limited use. Both Sears as well as Serta provide 10 year warranties that amount to nothing if the construction is weak to begin with.

When my bed first arrived, I could smell chemicals. After sleeping on it for one night, I became ill from the fumes. My eyes were streaming and red, and my asthma was worse. I left the windows open and did not sleep on the bed for two weeks or enter the room. There was still a chemical smell and my cat had her first seizure after jumping on the bed. The bed is very uncomfortable and appears to heat up while I am sleeping which is very uncomfortable in the summer. I have not slept properly during the time I have owned the bed. I have also developed a red rash every morning when I wake up which I blame on the bed. During this time, I have had two shoulder surgeries so the bed has not helped my recovery. I have now bought a new Harrison bed as I can no longer bear the Vera Wang bed.

ISeries does not work for me AT ALL, as I am a side sleeper!!! BEWARE. $1600.00 later and I am so miserable. It is not funny!! I have tried 3 of the ISERIES beds and am now stuck with this VERY large purchase. My personality is now grouchy ALL the time, due to NO sleep. I constantly have a knot in my neck. My back aches SO bad. Buy a bed from a Store that actually knows about mattresses and takes the time to fit your sleeping needs. I should have stuck to my gut and shopped at the Mattress store, not a furniture store!

I bought a Serta Matress from Casa Leaders about six months ago and it's saggy and dented in already. I wish I could get another one.

We purchased a Serta mattress and box spring set from Mattress Warehouse. It started sagging/sinking in on the sides where we slept and there was a very noticeable hump in the middle. My husband had just undergone hip replacement and it was very uncomfortable for him as well as myself. They did deem it defective and replaced it. Now this one is doing the same thing. They have told me it is not defective. Now I guess I have to wait until the sagging areas get deeper before they will do anything, hopefully, about it. No one should have to go through this once, let alone twice. I can't believe what you have to go through when you've spent a lot of money for a product and it is defective. I was even told by a Serta employee and a Mattress Discounter's employee that Serta was having a problem with the springs during the time period when we bought our mattresses.

We bought our mattress & boxspring set from Americans Mattress in Palatka, FL on March 10, 2011 and within 6 months it was squeaking & sagging & JUST SOOO UNCOMFORTABLE. My husband sleeps a lot of nights in his recliner in the living room because he can't get comfortable. I called the office where we purchased it and they flat told me there was NO WARRANTY, BUT when we bought it I was told there was a 10 year warranty. I can honestly say I'll never buy any other Serta products, not even a pillow.

Perfect Sleeper® Elite Spellbound Queen Super Pillow Top Plush - Paying nearly $1,000 for this from Sears, after 6 months, the middle sags as though a few elephants have been nesting in it. I only weigh 120 lbs. Never, in my life, has a mattress I owned done this. I thought this kind of thing only happened on TV sitcoms. Sears no longer sells this or offers info on what to do about it. Neither does Serta. I'm thoroughly disgusted with Sears.

We bought this mattress in Sept. of 2011 and have been in misery after two months on this! I have called the company with no success and have spoken to the saleslady where we bought this. It sags where you lay and has a hump in the middle. We have the matching box spring and the support in the middle as required. My husband and I both suffer. We are both up numerous times during the night trying to work the pain out of our back and hips. Even if they would honor their 10-year warranty, it still cost a lot of money! We paid over $1300 for this set and cannot afford a different one just yet but you can be sure when we do get another that Serta will never see another dollar from us! Great way to treat your customers, Serta!

We purchased a Serta Mattress that still falls under warranty. The store we bought the mattress from closed due to the man retiring. It's unfortunate that I did not keep my receipt from a purchase 7 years ago. No, Serta will not honor my warranty. IF I did have the receipt, I would have to PAY Serta's inspector to come and look at the mattress to tell me if it's defective or not!!! I am certain it is, the pillow top is no longer a pillow top... It's more of a bottom top. The mattress sags; there is a huge lump in the middle of the mattress.

We bought a Serta King. After a few months my husband and I had 2 body impressions on each side. Now I have back and hip pain again from sleeping in a hole! My husband's back hurts again every morning from no support. I called Serta warranty; they came out and inspected everything and deemed it defective and put in a replacement order. After about 5 weeks, we received it and the replacement is worse than the original. We started to have sagging/body impressions within weeks!!!! And the hump in the middle is back... I called Serta; they sent an inspector. I received a letter stating the problem is my bed frame!!!!! I have all the support required, etc... 2 mattresses same exact problem, 2 inspectors 2 different opinions? Liars! I have been told by many that our frame is well equipped and has perfect support for the mattress. They are horrible!!!! We want a mattress that does not sag and end up with 2 huge body impressions only after a few weeks. The impressions just continue to get worse causing more hip and back pain because of the lack of firmness!!!

Serta perfect sleeper - Less than 2 years old. It has sunken in and kills our bodies as we wake up sore. Terrible. Less than 1 star.

Within 3 months, the bed went to sinking. The middle has a hump in it. Now my husband is a double amputee and cannot move and it is causing my husband hip and back pain. It's getting worse.

Less than three years old and it's broken down, and has been since about two years ago. I should have called the company sooner; now may be too late! It's awful and was NOT a cheap mattress either! We'll see if Serta or the store I purchased it at (h.h. gregg) makes it right.

This opinion is my personal one. When you buy a mattress at a store, you test the mattress for 5 minutes or less, but when you take it home and sleep on it... a different story completely. The Serta memory mattress, in my opinion, is made for a light person who does not turn much when sleeping. I sleep by myself because I move a lot when I am sleeping. My problem with the memory foam is that when you fall asleep, the memory foam surrounds your body.

We purchased our Serta 6/6 Moon Rise Firm mattress in 2007 with a full ten-year warranty from Art Van in Bay City, MI. I purchased a specific mattress cover so as not to have any spots. I have been having back & hip pain for a few years. The last two years have been horrible. You can see where the bed sags in on both sides. We rotate the mattress once a year and are only sleeping on it for 7 months out of the year, which equals out to approx. only 3 1/2 years of sleeping on it. We called to complain and asked to have a new mattress. We were told that it has to be sagging so many inches and we would have to pay them $25 to come out and measure after we did it ourselves. They told us that they could put foam underneath the mattress and that is it. The warranty doesn't mean anything. We will never purchase a Serta again and will think twice about doing business from a store that doesn't honor or help customers with their warranties from companies that they do business with.

We purchased the iComfort adjustable bed in king size at Rooms To Go. The salesman told us we had 30 days to return it if we were not satisfied with it. It is a split bed and after almost 2 weeks of living with the fumes from the foam and waiting for it to break in as the salesman put it, we find it uncomfortable to sleep on. There is no edge support so when you turn on it, the bed sags to the outside and you feel like you are falling off the bed. You have to sleep on your back, which is only good if you are a back sleeper. We called the salesman to arrange a return and he told us they can exchange the split mattresses for a single king mattress but they are not allowed to accept a return of the adjustable base. We are infuriated. This was not an inexpensive purchase, close to 5 grand and now we are stuck with an expensive bed that we hate.

I purchased an organic cotton mattress in Feb. 2011. This mattress was supposed to be the top of the line mattresses. Less than three years, the mattress shredded on all four sides. I went to the Mattress Firm, the place where I purchased the mattress. I was told that there was nothing they could do about it (basically, just buy a new mattress). I then contracted Serta. They said that they were sorry for my loss, but they can’t do anything. I know I will never purchase another Serta mattress! Serta does not stand behind their products.

We bought it from Levin in Pittsburgh with a 30-night return. After 1 week, I called Levin to pick it up. They informed me to contact Serta so I did. We paid $3,364.08 and can't even sleep on it. I have called many times and all they say is we can replace the mattress. I don't want a new mattress. I want to get a good night's sleep. If anyone wants a Serta iComfort with base, you can contact me. I will sell for a good price. Don't buy one at any store.

I bought a Serta Perfect Sleeper mattress about 4 years ago. From the first day I bought the bed, it made noise. I would sit on one end of the bed and it would make a ping sound from the other side of the bed. If I move on the bed the whole bed makes noise and you can hear the springs and the box spring make noise all night. It is lumpy and smooshy, and my husband and I have back pain and hip and leg pain, that I believe that comes partially from this bed. I called Mancini's where I purchased the bed from and they said they would send someone out in which they did. He did his inspection and a couple of days later I got a note from Premiere Inspections Services, LTD and they said that they could not provide me with a new mattress because it had been stained and it nullifies the warranty.

I wish I saw all the complaints before I bought my Serta king foam mattress (Apple Valley-Foam) 6 months ago. Ours has started sagging really bad and my husband will wake up in the middle of the night and sleep with his head at the foot of the bed, because he feels like his head is downhill angle at the opposite end. We both wake up with shoulder, hip and back pains. (We are both in our 40's.) Our salesmen told us the foam mattress was great for side sleepers and it wouldn't cause hip, shoulder pains as other mattresses do for side sleepers. (Wrong.)

Serta Willow Pond Mattress - I purchased the above mattress from Mattress Warehouse in Richmond, VA in June 2011. This mattress has a 20-year warranty. After about 6 months, it began to sag in the middle. A MatTech person inspected the mattress and acknowledged that there was evidence of sagging. I received a letter from Mattress Warehouse stating that my bed frame lacked the proper support needed within the guidelines of the warranty. My understanding is that the bed support is to support the box spring and the sag in the mattress is the result of a defective mattress. This defective mattress has resulted in my wife and I having back and hip pains. It is my opinion that Serta should replace this defective mattress.

We purchased the queen Serta Kettering mattress from Shop NBC and it was delivered in November 2010. It is sagging on both sides and there is a puffed up ridge in the middle. We have rotated the mattress regularly so it would wear evenly on both sides, but it has "worn" evenly on both sides and is sagging. From talking to Serta customer service, it looks like it will be an exercise in futility to get this resolved under warranty. Obviously, we will never purchase another Serta.

We purchased an iComfort Revolution Queen mattress in November of 2011. In July of 2012, we noticed that the mattress was sagging in the middle and we were always rolling to the center. At this point, I had not even paid off the mattress yet. We called Sleep Country and they had us go through a warranty process. We sent pictures of the mattress and followed their directions of measurement. We measured 1/2'' to the necessary 5/8" needed for consideration of inspection. They denied us inspection and said we did not qualify. After much research, I found that since our mattress has several layers of foam and that it is possibly the failure of an inner foam core that would not show up with any kind of measurement.

We purchased an expensive Serta mattress with a 10-year complete warranty. After 5 years, the pillow top is very, very lumpy and the mattress sags. We were pleased when Serta agreed to replace the mattress with a comparable model. However, we are still waiting for the mattress to be delivered. We mailed a check for shipping (which was over $100) over 5 weeks ago and we are still waiting for delivery. Serta is not a good company to deal with and their product is of very poor quality. We will never purchase another Serta product and advise others to do the same. The product breaks down, you will pay high shipping charges, and then wait weeks for delivery. Do yourself a favor and purchase another brand.

Ninety three days ago, we purchased iComfort Mattress. The mattress is now sagging on both sides and there is a middle ridge. The company was notified and they sent out a rep. The rep measured and inspected all items. While checking the box springs, the rep placed the mattress on the new wood floor. Upon placing it back on the bed, there appeared a white film on floor. The rep had just left and didn't return an immediate phone call. The white film came from the mattress. It is very difficult and it won't come off the high gloss wood floor. I’m waiting to see the company resolution to the mattress before mentioning the floor. I am contacting our attorney as I speak. Also, I’m having a wood contractor inspect it to have documentation for litigation if necessary.

My wife and I purchased a Vera Wang mattress for $2,500 in April of 2011. It was less than 6 months before it started sagging pretty badly. We rotated the mattress as we were told to in their instructions and it was still that bad. We contacted The Bedding Company in Omaha, Nebraska to file a claim. When Robert (the owner of the store) came out to inspect the mattress, he said that a stain on the mattress invalidates our warranty. He also yelled and screamed at me every time I talked to him. He had me so worked up that by the time I called Serta to talk to them about it, they were upset about my attitude. I guess they don't like to be yelled at either. The guy from Serta claims that they care if a customer is upset, but still insisted on hiding behind the warranty.

We purchased a new iComfort Prodigy on August 13, 2012. Within days of receiving the bed, my forehead broke out in hives. I didn't think much of it until 40 days later, my whole body broke out into severe hives. I have no allergies and haven't changed any detergents. The only new thing in our home is the new bed. One doctor thinks it is the bed. So today we are moving out of our bedroom and locking it. We will sleep in the basement to see if this clears up. I am taking a steroid and Benadryl and they are not going away. We called the store we purchased it from and of course, we are past our 30-day return policy. Not sure what's going to happen from here, but we are going to have to sleep in the basement when we have a brand new $2,000 bed that is making me sick.

I have had 2 mattresses in a little over 9 years. The first hollowed in less than 6 years ($1200). It was replaced by just a mattress listed at $895 for the set. Now it has been just over 3 years & this one is as bad as the first. Where is this boast that you make the best mattresses in the world? We have been married for 62 years & this is our first experience with Serta. You need to back up your advertisements with the quality the customers expect.

We bought a Serta mattress model number 436499-760. After about 6 weeks, the mattress was defective. It sunk on both sides. I called American Mattress and they sent a new one. It has been 8 months and it has done the same thing. It is like sleeping on a 20-year-old mattress. We paid money for this mattress; you would think more of it. We bought it in 2011. I was told by them that we received a new one so we no longer had warranty. We were stuck with this bad mattress. I talked to Serta and they told me it was up to the company that we bought it from to resolve our problem. I would think that a company like Serta would stand behind their reputation. I have looked online and there are many reports of complaints about their mattresses. How fair is it to be stuck with a high-end mattress?

Granted, it's only been a couple of days, but this mattress (Serta Prodigy Memory Foam) is very unforgiving and it did not move with me but against me all night to the point where I had to get up and move to another bed. I woke up all stuffed up and felt hot flashy all night. I have an extreme lower backache, which is quite unusual for me at any point. After spending this kind of money, one would have thought it would be a perfect night of blissful sleep, but quite to the contrary. I contacted the sales associate today to let him know we would probably be returning it, and he told me we'd have to keep it for a month before returning it. Looks like a bad, bad choice to have bought this one.

I did a lot of research on mattresses before we bought ours. I even called the hotels that we had stayed at to find out the type they had as they were very comfortable. I opted for Serta. We went to several stores and found some that sold Serta mattresses. I found one that I thought would be great, but checked out a few more stores. I ended up buying the one that I thought would be the best. It was an Epstein firm. We brought it home and within two weeks (no lie), this mattress was starting to sag where we lay. I was mortified after spending all that money and the bed wasn't even comfortable. I was so embarrassed about it that I just thought I'd ignore it. We've lived with it for over a year and both my husband and I are very uncomfortable and unhappy about our choice. Lucky us, I guess we'll just have to live with my mistake!

I bought a Serta Mattress bed at Best Mattress here in Las Vegas approximately 7 years ago when I moved here. Admittedly, I lost a lot of weight in the years since moving here. Thus, the mattress sinks in the middle. I tried to call Serta but to no avail, as they have offices all over the world. I contacted Best Mattress, the store where I bought the mattress, while the mattress was still under Serta warranty, as I believe. As I recall, Serta had a mattress inspector come and inspect my mattress.

I bought a Vera Wang Serta mattress a year and 1/2 ago. It is so frustrating to sleep in because there are dips in both sides that are slept in and I can barely get up out of it in the morning. Now mind you, this began within the first 3 months of purchase. Additionally, I am 26, well and able, mother of 2, and 130 lbs. My husband weighs the same. Now, why is it so awful to sleep in? I have tried many things to remedy the problem such as, I bought a 3-inch thick mattress pad, I bought an egg crate pad. This morning, I even flipped it to try to put the pad on top of the bottom part that is very hard because it is not a double sided mattress. Nothing has helped even remotely. I would be embarrassed to put my name on such an awful product. Here I thought with great stupidity, "Oh Vera Wang, high quality." Yeah right, I sadly report that our family's funds will not have a lot the money to replace it. However, I'm not giving up. It may take some time, but I am determined to remedy the problem mattress! After all, this is where I sleep at night, thus making it the one place I stay stationary for an extended period of time. Thank you.

After purchasing my Serta mattress and box springs, it took less than 2 years for the memory topper to compress both where I sleep and where my husband sleeps. After getting the runaround from Serta, Overstock started assisting me. We got to the point where I paid $35 for them to inspect the mattress. Well, you guessed it: they said that since the compression was only 1 1/4 inches instead of 1 1/2, they were denying me a replacement. I simply contacted the attorney general's office, and 2 hours after I received an email from Serta repeating that they would not replace the mattress.

I needed a new mattress after 9 years. I went and looked at 5 retailers in my area and was told no one sells a double sided mattress (Serta Perfect Sleeper Regal Suite) anymore - no one flips their mattress knowing that Serta is still the only one that makes a flipper. After calling 5 times and got hung up on 3 times, I sent e-mails to them. After four emails, they told me they do not make a double sided mattress anymore. Then, I got on to a website to US Mattress and they show 3 double sided mattresses, so I called them to make sure. Yes was the answer and it would ship in 3 weeks. Now, I am mad at Serta, so I will not buy from them. And after reading some of the reviews, I am certain I will not get a Serta.

I have had this mattress (Serta Century Collection "Integrity" mattress) and box spring less than 2 years and it sags horribly in the middle. I am just getting ready to start on the journey many others seem to have traveled. Any pointers? It looks like there are a lot of dissatisfied Serta customers including me!

I bought a bed that came out of the box. To form, well, it did but the memory foam gel was as hard as a brick. I got a bad back. It was a waste of money.

I purchased a queen mattress and box spring set through ShopNBC after shopping around and comparing prices, features and warranties. My purchase was in November 2010. I have a valley down the center of my bed. It's enough of a valley that I actually have to position myself so that I sleep uphill rather than downhill. Last week, I contacted Serta by email. They responded and asked me to call. I called and they sent out "request for inspection" paperwork. I got the paperwork today. I have to send them a number of items, including a non-refundable check for $35. Really? If the mattress is found to be defective, they will apply the $35 to the shipping costs. If not found to be defective, I forfeit the money. I am horrified that this is how a major company stands behind their warranty and supports a customer. At this point, I will never buy another Serta product and will tell everyone I know about their poor product and service.

I purchased a Serta mattress from Macy's about two years ago, sales check **. The mattress came with 5-year non-prorated warranty. Recently, I started noticing that the mattress is sagging on one side. Sleeping became uncomfortable. I called Macy's and was told that my warranty is in place and they would send a technician to check it. The technician came today and confirmed the sagging. However, the company (Tri-State, Latrice) refused to honor the warranty because of a small stain. The stain has nothing to do with structure of the mattress; it is in a completely different area. Serta's warranty conditions talk about stains but do not definitely say that they will void the warranty. Any mattress will have some stains after two years. What is 5-year warranty good for then? If I was told about the stain issue when I filed a claim, I would have cleaned it out before the inspection.

I purchased a top-of-the-line Serta mattress, and within 6 months, it was sagging badly. I made a claim on the warranty and was given a replacement mattress. Again, within 6 months, the new mattress went bad. I made a claim for a second time and upgraded to another style of mattress, hoping that it would be different. This mattress went bad again, but this time, I was denied the warranty replacement. I had 2 years of suffering pain/stiffness/soreness/sleeplessness from the 3 beds that are all bad from Serta. There is a problem with Serta materials and/or construction, and I have no other course of remedy, except to sue and purchase another bed, hopefully of better quality.

We purchased a Vera Wang latex foam mattress set that was sold to us as being able to provide superior comfort and firmness with a 10-year full replacement warranty. After a few months, the wife had to move to another bedroom as the mattress did not provide good support and was so uncomfortable for her that she could not get a good night's sleep. I have slept on the mattress by myself for probably the last 2 1/2 years. The mattress currently has a 1" sag as the inspector who came to the house verified. I wake up in the morning with backache and find it uncomfortable to even get to sleep easily at night.

I am totally unhappy with my Serta I Comfort Prodigy. I am out $3,000 for what I consider a piece of junk! And yes, I am angry as well. I purchased mine off of a defective Sealy Latex after only 1 1/2 years. I had to deal with the mattress company I had purchased it from and was stirred toward the Prodigy because of back and hip issues and I completely fell for their line. I have had this bed for 5 months now and it is the worst bed I have ever had. I tried to return it and there was no other bed in their store that was remotely worth either trading down for or moving up for. Now my 120 days for a return has passed and I am in constant pain from the bed. I now am seeing pain management to help me.

A few months ago, I purchased an iComfort prodigy mattress set from a local distributor store of Serta mattress. I have had innumerable problems with this mattress. I spent over $3,000 getting what I thought was the very best obtainable because I have a hip and a knee replacement problem and have had difficulty getting a good night sleep.

We have had our Serta foam pillow-top mattress for less than two years. The one side is like sleeping in a hammock. It has totally broken down so that you're sleeping in a bowl. There's a hump in the middle of the mattress.

I purchased a new Serta king size pillow top mattress from a local Badcock’s Home Furnishing store in May of 2008. I noticed about 5 months ago that the mattress was really sagging on both sides with deep impressions where my wife and I sleep. I called the Badcock store where I purchased the set (frame, box spring and mattress set) to complain about the sagging. Badcock sent two of their delivery drivers over to look at the mattress. The two guys were at my house a total of about 45 seconds. They looked at the mattress visually a few seconds, said (oh yeah, those are deep impressions to each other), told me that someone from the store will contact me about it.

The first mistake we made was ordering off the TV (first time and last)! We purchased our queen mattress set from ShopNBC. The special was you get it in 14 days. That was a lie. 24 days later, we finally got our new bed. The ad also said they would set it up. That was the second lie. My husband was away the first night, so I slept in it alone. The second night and third night the two off us slept together. The mattress sagged in the middle like we had the bed for 20 years! We called ShopNBC to take it back because we were sure it was a used bed. It couldn't be that we just spent $799.00 on this crap! Again, we waited 14 days for them to bring us another mattress and exchange them.

I have contacted Serta on multiple occasions regarding the sagging of our mattress. After nearly 5 months, I am no closer to a solution than I was in the beginning. I have back and neck aches. My husband now sleeps in another room due the other mattress being more comfortable. I have had 2 inspections done and both times, the inspectors stated that the mattress has no support left and yet when they left my home and in return filed the paperwork, those comments were not mentioned anywhere. But what was on my report was pictures of someone else's bed. Geez, what else is false on my report? Lots.

We bought a Livingston Serta mattress because we have a South Hampton at our beach house that has lasted for years. The Livingston is supposed to be the new name for the South Hampton. After 2 weeks, it started to sag. We noticed we rolled up a hill to get to the middle and back down on the other side. I wake up with back pain and my partner's migraines have gotten worse. I have called the company that we bought it from and they sent someone out to look at it and made like they are going to replace it.

I bought this mattress because we had thought Serta was a great company. We have had this mattress now for about 2 years and it is horrible. It has places where it sinks and some places that are high. It feels like knots or bumps in some places. We ache all over from this mattress. We paid about $1,800 for it. This is the most I have ever paid for a mattress in my 54 years and it is the worst one. We ache and hurt from sleeping on this mattress. Serta sent someone out to check the mattress. We watch as he did his study. The mattress and the box springs both had impressions, but they said it did not warrant a new mattress. I wish they had to sleep on this mattress and then they would know how it felt. I could sleep on the ground and have a better night's sleep.

We cannot sleep on it. It has formed highs and lows and it feels like we are sleeping in a valley. I called the company (Kohler’s Milwaukee) where we purchased this very expensive mattress. They sent someone out and agreed it was not what it should be. They took pictures and did not accept our claim as the mattress had spots on it. Help. They did agree that it should not have done this as it was one of the top of the line. Due to the spots, they will do nothing for us. We bought this in good faith that it will last for years! We can't even sleep on it. We are both small people, so certainly it wasn't from the weight of our bodies.

Sleepy’s sent out someone to inspect our mattress (Serta 400 Series mattress) and the decision that was made is not satisfactory. We spent almost $2,400.00 on this mattress and it is not comfortable. We are extremely disappointed. I telephoned them after the decision and they were not at all helpful. This is so disappointing to realize that another big company doesn't care about the little guy. This kind of money does not grow on trees. When you go to get into bed, you sink down about 6 inches which makes it hard to get out of this bed and also to try to turn over. Please tell me someone is listening.

The working conditions in the Serta Factory in Beloit, WI are exposing the workers to breathe dangerous materials. In some cases causing pneumonia and other breathing conditions. Please send OSHA!

I contacted Serta Warranty regarding my mattress, which is less than 6 months old. I put a complaint in at 5 months, and it took them a month to get out and inspect the mattress. I was complaining about the mattress being not consistent throughout with the comfort. The right side of the bed is very comfortable but it does not allow you to roll over to the middle without feeling extreme discomfort. When two people sleep in the bed, neither person can roll to the center.

I paid $150 for Serta Bayside Futon Mattress SKU #: STF1178, and received a dilapidated dirty white, "gunnysack" stuffed poorly with no support in the middle. I just measured the mattress and it is not a queen size 60x80. It is a 60x60. If I want my money back, I have to roll it up tightly and fit it in a narrow box which I am physically unable to do. I strongly suspect this is not a Serta Bayside Mattress due to the poor quality and other inconsistencies.

In August of 2007, we purchased a Serta Vera Wang King mattress. It was touted to be the best in the world. Less than a month after delivery, the mattress began to sag and there were "deep" depressions where my wife and I laid. We contacted the seller, America's Mattress (soon to be Mattress Direct), and notified them of the situation. After several conversations with the manager of the store, I was told to contact Serta. Serta told me to work through the retailer. Eventually, the mattress was replaced. Less than 6 months later, the replacement Vera Wang mattress began sagging with depressions where my wife and I laid.

Our king mattress cannot be flipped over to redistribute sleep patterns; therefore, there are 2 indentations where my husband and I sleep. We turn the mattress, but the impressions remain. There is a hump in the middle. The mattress was purchased in spring of 2007. This became a problem after the first year and we cannot figure out how to fix it. We are going to have to purchase a new mattress, but don't know what to do with this one. Burn it? Seems as if something can be done. Any suggestions?

We purchased an Anderson Plush king sized mattress from a local dealer in Coralville, Iowa a few weeks ago for $1,500. We spent a great deal of time in the store trying to decide what we wanted. The difference between the medium and firm plush model wasn't drastic and so my husband and I decided to go with the firm, thinking that it would help with the common inter spring mattress breakdown.

I have contacted the Serta company 5 separate times in reference to a faulty mattress (Vera Wang). They said they would generate a service claim! I have not heard from them in months. The good part, I also purchase mattresses for our resort on Cape Cod; and this has been a valuable lesson as to their lack of quality control and correspondence!

I am extremely disappointed with the quality of the product that was delivered to me! I suffer from a chronic pain condition and for the last two years was forced to sleep on an air bed. Now that I can finally buy a good mattress I couldn't wait to receive my brand new bed Serta Natural Queen, which I paid for in cash! The bed I received was not as comfortable like the model in your store and it was made with a cheaper material. I brought it up to the delivery guys and they said I had to take it with the store and left. I was upset enough to call immediately only to get an attitude from the sales person who couldn't had been any nicer when he was trying to make the sale ($1,700 cash). He was now accusing me of having "buyer’s remorse.” I haven't slept on a regular bed for two years! Trust me, there was no remorse for the amount I paid. I can afford it now. It was regret for purchasing it from them! I was in tears. He suggested I should have called him sooner. The delivery guys had just left!

We purchased a Serta Uplifting King Mattress set 4/04/07 which carried a 10 yr. full warranty from "Lynch bedroom furniture" of Greenville SC at $1,748.00 for the mattress alone. By May 2007, it began to show signs of sagging (body Indentations). After notifying the store of this and their inspector visiting us on 5/27/07, they agreed to send a new replacement & assured us this would not happen again, the replacement was delivered 6/1/07.

I am writing to see if you can help me with a very bad experience I've had and continue to have with America's Mattress in New Bern, NC. It is owned and operated by Bryan. It is a very long story filled with horrible service. I am now sitting here 2 weeks after contacting America's Mattress (not unusual) concerning a promise he made to me concerning an upgrade to an Icomfort from a defective Eclipse.

I bought a top of the line Serta mattress and at the 11 month mark, it started sagging. And now, it's at the 13 month mark. It sags over two inches in the middle. I sent in the warranty info and was told tough luck because I did not have extra slats in the bed. I told them the last matress set I bought lasted around 10 years and never sagged and they still said tough luck.

My husband and I had bought a Serta mattress and box springs about 5 years ago from Sears in Plano, TX. We complained that it was sagging in the spots where we slept. Sears, at first, stated they didn't have any record of the purchase. We later called the manufacturer and Sears agreed to replace with an equal priced mattress 2 1/2 years ago after we moved into our new home. It's harder but it's sagging more on my husband's side. Serta/Sears stated it would the last time they'd give us a mattress. Now my husband is suffering from a bad back. Don't buy a Serta!

Overall, my experience is less then 1 star. I bought a Serta mattress from QVC for $1200. It’s less than 10 months and already the mattress is sagging in middle and very uncomfortable.

Please rate the product. Like others, I had bought this mattress (Kira) for more comfort as the sales person told me. After four months of sleeping on it, I would wake up with back spasms in the middle of the night, and no matter what I had done, I would end up in the middle of the mattress. I measured the depth of sag in the middle, and it was about three inches. This mattress sucks. Being in the military, I slept on plenty of floors and ground, and this mattress was the worse. Is there any legal avenues to get refunds from this company?

I worked for Precise Mattress Inspection located in Chandler AZ. This company hires employees from various states as inspectors. I was employed for one year and during this year, I was harassed and forced to misrepresent inspections as defective in favor of some customers, while other customers who had real defects, their warranties were not honored. Manufacturers involved in these scams were all major brands including Serta Mattress.

We purchased a Serta king memory foam Calm II mattress set, with a 30-year warranty from Star Furn in San Antonio in November 2006. Within a couple of years, it was starting to get indentations and feeling hard in places. Serta in Lockhart Texas plant sent a salesman (not an inspector because they don't have one) to come and see the mattress. He agreed it was defective and said that they would replace it. It took a few months but they finally did. We had moved by then to San Angelo, TX so they said we were in the boonies and hard to get to and they delayed the delivery for some time. When they finally did bring the new mattress set, it was a 10-year warranty, not 30-year warranty, True Response, latex, thin, and nothing like what we had purchased before. The salesman decided what we could have and he sent it.

We purchased a Serta King Integrity Eurotop mattress and Boxspring Set on January 7, 2011. Within one month of sleeping on the set, I ended up in the ER with a severe asthma attack for the first time in over 15 years after suffering with allergy-like symptoms that antihistamines couldn't help. I have been in the emergency room and to physician's offices almost monthly since purchasing and sleeping on this mattress.

I purchased Serta Perfect Day Dunaway Cal King from Sit N Sleep on March 2011. Six months later, I filed a warranty complaint to Sit N Sleep who sent a Serta-approved inspector from Precise. Sit N Sleep said that the report states that the sagging is within spec. which is 1.5 inches--ours sags 1 inch on both sides. It is so bad that if me and my wife want to snuggle in the center of the bed, we roll back into one side or the other because it sags so bad when you are laying in it. Our kids laugh when they see us laying in our bed because we sink so far down. When we purchased it, we went through the whole line and took the mattress that was one level below the firmest. The Serta rep says that we purchased the softest they make--wrong!

My 10-year warranted Serta mattress set (Perfect Sleeper Valentina Cal King) went all soft and flabby after two years. I hired Serta's "mattress inspector" to review the unit as the first step in the warranty process. Based on his review, Serta says my mattress is not defective and we do not have a warrantable issue. I contend that the mattress is defective because it was sold as being good for 10 years, and it has gotten lumpy and uncomfortable after two years. The primary consequence of Serta not performing on its warranty is that I have got to buy a new bed. A secondary consequence is that I am learning about CA's Small Claims court system. A tertiary consequence is that I am working with CA's Consumer Affairs and Illinois' Attorney General “to make me whole”.

I bought a new mattress (foam top non flip) and box spring in 9/2008. The box spring wood frame was so fragile that the center piece of wood broke within a year and had to been replaced by a carpenter. The mattress has always been sagging since day one, but now has a permanent sag in the center. This is more than a 1/2 inch sag, I'm talking about 4 to 6 inches since the beginning. If two people sleep on the mattress, we roll to the center. I have been the only one to sleep in the bed every night. My grand daughter who is 9 years old, even complains of her back hurting when she sleeps over.

I purchased the King Haddonfield set in November 2007 and received it on December 18, 2007 from ShopNBC for $1099.00. We noticed the mattress started sinking in the middle. We had already been turning the mattress every three months to keep this from happening. And we started noticing our backs were hurting when we woke up in the morning.

Our Perfect Night Artisan Serta queen mattress started sagging after approximately 1 and 1/2 years.

On April 15, 2009, I purchased a Serta Proud King super PT mattress and box spring. I am very unsatisfied, especially for the price I paid. It is not comfortable to sleep on and I would like for it to be replaced or a refund so that I can purchase another set ASAP.

I purchased a Serta Mattress 9/17/2009 from Woodley's "fine" Furniture, which cost me $1411.00. Within 1 .5 years, my back hurts so bad when I woke up in the morning. I had to move to my couch for a night rest. I returned to where I purchased it, and they informed me that I had to deal directly with the manufacturer i.e. Serta Mattress Co. So much for purchasing from a high end "fine" furniture company!

Paid around $1500 for a new mattress set and the pillow top mattress sinks in the middle. I checked the rails and made sure they were in place. The mattress is defective. Where do I go to get it replaced? Aching back, hips, etc. Never get a good nights sleep.

We purchased a Serta Palisade Queen pillow top mattress from RC Willey in February 2010 for $1,200. This is by far the worst mattress we have ever owned. We were given a $100 mattress for our wedding that beat this mattress hands down and lasted for years without problems. This mattress was supposed to be a great mattress with a "10-year warranty" but is far from good. Within a year, the mattress has sagged along the sides and humped within the middle and is lumpy all over. Whatever is used by Serta for interior support is garbage. We had a mattress prior to this one that lasted 8 years before we needed to replace it. We were also put through the "consultant" that looked at our mattress. Their review required them to push down on the mattress, which of course was very easy to do, then measure the sag. The issue we have is that without weight, the mattress recovers pretty quickly and meets their pathetic mattress warranty. With any weight at all, the mattress sags an easy 10-12". Do not buy anything from Serta.

I bought a brand new Cal King Serta Mattress (Wyndsor Hall) and it was delivered on December 2, 2010. Within 7 weeks, my brand new mattress had a huge hump in the middle and was sagging on my side and my husband's side. Yes, only 7 weeks for this to happen. I rotated my mattress like they said to do, so it broke in evenly. I bought a brand new frame with a middle support for $100.00, I bought a $200 waterproof mattress pad so I would not get any stains. I did everything they said to do. I had an independent mattress inspection company come out on January 25, 2011. Protocol: They measured, took pictures, etc. (quality of material being defective, obviously) and they sent my report to Serta in Utah.

We purchased a Serta, Beyond Glory - Vera Wang mattress and box spring set from this company. We were told by our salesman, Keith, that Serta had this great warranty so we could feel good about spending $3,000.00 on this set since it would be the last one we would ever need to buy. We were told by him that Serta made the best mattresses and had the best warranty; we purchased it on September 7th 2009.

I bought a brand new Serta Pillowtop California King Mattress on 12/26/09, specifically to support a company with a good reputation and that manufactures in the USA. Well, the support I gave them is not the support I expected on my back and a brand name mattress! It was okay for about 10 months. It has now become extremely uncomfortable to sleep on! I wake up every morning with a sore back and knots in my back. It feels like the latex foam in the pillowtop has compressed and collapsed! More so, I feel like I'm sleeping on the mattress that is below the pillowtop!

We purchased our Cal-King Serta Perfect Sleep Brigedale pillow top mattress set from NCB shop in 2005. This is the worst bed in the world as far as I'm concerned. I've had to go to physical therapy, get Cortizone shots in my back and can hardly stand up at time due to the sever pain. I had an MRI and I have a bulged disk in my lower back which is pinching a nerve in going down my leg.

Mattress is approximately one year old now and started to sag at about eight months old. My husband called and was told about the one and a half inch sag rule. I called and said it was defective. Donnie, from one of the local Just Beds, came out and said the foam has shifted and the sides are breaking down. He looked at manufacture info. on the bed and determined it was made at 4:00 p.m. on a Friday and chuckled. I asked does that explain why the bed is defective and he chuckled again. He then checked the surface of the mattress thoroughly and was collecting his clipboard, etc., when he said let me double check and he walked to the far side of the bed and wouldn't you know it.

I bought a King size mattress from Mattress King in Fredericksburg, VA on 2/03/06 and it was replaced on 10/11/08 under warranty because the mattress was sagging.

In 2006 I bought a queen size mattress, it is a serta pedic. After the first year it started to sag. Not just the mattress but the box springs corners started getting concave on all four corners. Now here it is after four years and springs are popping everywhere. The fabric on the mattress is rolling itself around the whole mattress, the edge on one side does not have any padding left on it due to the rolling. So I feel the wire on the edge.

I purchased a mattress set on February 25, 2010 and beginning in October 2010, I noticed and felt the results of a terrible sag in the middle of the mattress. Since October, the sag has gotten worse and worse resulting in severe hip, back and neck pain. A call to Serta said that the only remedy to the situation is to pay for an inspection of $35.00 and possibly a replacement of the mattress.

I bought a Serta King size mattress a little over a year ago. The mattress is starting to sag with a huge lump in the middle. When the tech came out, he said that he could see the hump in the middle. So, he measured with his string and it came to 1 1/2. We are now being told that Serta will not replace unless it is more than 1 1/2. Rooms To Go said, "Sorry, nothing we can do."

On November 24, 2010, I am flabbergasted after reading these complaints for Serta Mattresses. Several months ago, I purchased a Serta. Within a month it was sagging. Since I am single and only sleep on one side, I was positive some big fat guy had previously bought this mattress, and created a big sag on my side. So, I tried sleeping in the middle but there was a hard something, going up the middle. That didn't work either. I turned the mattress around, and within a couple of weeks, it started sagging on that side. I thought the fat man must have slept on both sides. Also shortly after I bought the mattress, I started waking up between 2-4 AM nauseated. I thought I had the flu.

I purchased A King size Mattress from Rooms To Go in Boca Raton FL about a year ago and on Sept 26, 2010 the inspector from Rooms To Go came to my home to inspect the Mattress. I showed the inspector that for me to have somewhat of a decent night's sleep, I had to purchase 2 Mattress cover pads and a 1 inch form pad and have an a old blanket folded to keep me from sinking in.The inspector then took out of his pocket a String with a Fish weight on it and flung it across the Mattress and took out a ruler and said that the mattress has sank 1 inch and that Serta will only replace a mattress if it's 1 1/2 inches.

I bought a brand new Serta mattress and box springs one and one half years ago. The mattress has been starting to sag in the middle badly for the last 6 months or so. I called Serta and they sent me out forms to fill out and required a $35.00 check for an inspector to come out. The pictures they took of my mattress was so dark they stated my mattress was stained and they denied my request. I called them back and told them this, I had a Serta mattress pad on the top and there was no stains on mattress or box springs.

Last year in December, I drove to Mississippi because my mom (75 yrs. old) was having health problems due to the mattress. I went to a local company and paid in cash over $700 for a Serta set that's now sagging in the middle. My mom is having the back problems again. Serta has denied the claim because the inspector put on the report that the mattress had a stain. My mom said that there was no stain. My mom has heart and other medical conditions. She cannot sleep on this defective mattress and I can't afford to purchase another set. Even if there was a stain, that doesn't have anything to do with the mattress sinking in the middle.

They advertise that the mattresses are twin, full, queen and king sizes, and published the sizes on their website. For example, the queen-size I purchased is supposed to be 80" long, but all of the mattress they sell are shorter by as much as 2 inches. I have measured the mattress at the store and they were all short for most manufacturers. At this rate, for every 80 units they sell, they get one free. They advertise this size, show it on their website and when questioned about it, they say they are allowed a variance. If they are short on all units, it is not a variance but a standard. When I complained, I was delivered a mattress that was only 1 1/2 inches short instead of two.

I got a Serta mattress model majestic and they told me that the mattress had to be flipped once a year. So every year me and my wife would flip a king size bed. Now the bed is collapsing on the sides. I called Serta and they came to inspect the bed and told me that my bed is no longer under guarantee because the metal frame in the mattress is broken due to excessive force. She basically told to go to hell and go buy another mattress. More rude than that, I don't think it can exist. I hope that Serta closes there doors and get there ** sued by everyone for selling crappy mattresses.

I have two queen sized new Serta mattresses. They have already started to sag in the middle. Both of us, the owners, weight are under 145 pounds. Both sides of the bed slope down toward a "pocket" that very quickly formed in the center. I have two twin size mattresses ordered that should arrive very soon. I have great misgivings about them, too.

I purchased a Five Star mattress in the summer of 2009 (manufactured in June, delivered in August.) Within 6 months, it started to sag to the point where both my husband and I are sleeping in our own body-sized holes. The reseller refused to help, stating they do not sell that brand anymore. I called Five Star, which sent me to Serta (their sister company).

I bought a Serta Mattress Feb.21, 2008. Shortly after, the center started sagging. I weigh 152 lbs. I'm the only one that sleeps in this bed. I turn it around about every 3 or 4 months. It caused my lower back to hurt. I have to put padding in the middle of the bed to keep my back from hurting.

I bought a Serta mattress in May 08. The product began to collapse on one side within 6 months. After a year and 6 months, it was apparent this was not normal wear and tear. I complained and they sent out an inspector [$35], it was an 1 1/2 divit and was found to be defective. Serta replaced it for $150 delivery fee and the deducted the $35. After 3 weeks with the new mattress it has a divit 1 1/4"! Serta is rude, the manager is 'out of the office' and they will not admit the mattress is defective again! I have to wait and suffer back pain till it's 1 1/2" deep and pay another $150 for delivery! I'll be out of $300 and have a defective product. I hope they go out of business! Pass the word!

King Size Serta Mattress is sagging on both sides with a mound in the middle. The pillow top has also shifted 5 inches on one side. I filed a warranty claim, took pictures, measurements and paid $45.00 to have an inspection. I was denied a warranty claim with a form letter that did not even address all of the issues.

In 2007, I purchased a queen size Serta Matteress through JC Penney. I rotated the mattress periodically. For the past 3 years, I have started experiencing extreme side and back pains. So bad one night, it lead me to an emergency room one evening. ER ran a CT scan and found fluid build-up in my groin from the extreme pain that I have been feeling. I finally realized that it was the bed and it was sagging severely in the middle part of the mattress. Not only has this incident created side and back problems with fluid build-up, but cost me medical bills in excess of $3,000 for issues created by a defective product by a manufacturer that will not own up to it.

In the fall of 2006, I purchased a queen size Serta mattress through J.C. Penney's. I did not have any problems with it at the beginning and have rotated the mattress periodically. The last couple of months, I have noticed sagging--a deep sag on the right side of my mattress. Then, I rotated it, hoping it would rise back up. It never did so I slept on the other side and it sagged. Now, both sides are sagging with the center as being "firm." I started having back problems in late December. My significant other thinks that the mattress is defective. I plan to get this investigated and hope to get a replacement soon.

We purchased a King Size Serta Body Logic mattress from The Brick at Richmond Hill, Ontario. A few months later, we noticed the middle of the mattress was shrinking down but did not paid too much attention by assuming it is a normal burn-in. Presently, the mattress is sagging severely and it have virtually became a large spoon, with the middle of the mattress is about 15 cm/5 inches lower than the both sides. After years of use, we have developed backache, neck ache and waist pain with my wife is in so several condition and has to seek treatment.

We purchased a king-sized Serta-Majesty mattress from Darvin Furniture. The mattress is presently sagging severely, and you can literally see body prints. My husband has severe back problems and was off work for a year. Therefore, I need my mattresses to work/function properly. We've never had problems with Serta before and have other mattresses that are fine and several years old. We contacted Darvin. They sent out Premier Inspections.

We bought a Serta mattress and box spring in Dec 2008. The mattress started to sag in the middle on both sides. We called the store and they sent someone to check it. They replaced the mattress in Aug. 09. The mattress is sagging again in the same places. My wife weighs about 160 lbs and I go about 210 lbs so it's not from excess weight. The mattress is a model 2433332-350. The box spring is model #317999-550.

On 1/3/09, I ordered a Serta Perfect Sleeper Truffle Eurotop Cal King Mattress Set, item #: V76463 from Shop NBC, with a 10 year warranty, 30 day return policy, for a total price $895.00. The set was delivered on 1/19/09. I was waiting to see if I was to have a third surgery on my back. I did have surgery 9/21/09. I was thinking this would be a good bed set for my husband and I.

We purchased a Serta mattress for a cost of $2,000.00 at Macy's last February. By June, it was sagging in the center so badly that we both had trouble sleeping and always had stiff backs in the morning. We called Macy's and they sent out the guy who measures to see if the depression is deep enough to qualify for warranty coverage. Ours did. He then checked the integrity of the box springs. No problem there. He then looked at the bed's frame and said the problem was that there was no center support slats, and that's why the mattress was sagging. That would make sense, only if the box spring was sagging too. The only thing sagging is the mattress.

I bought a Serta Ravinia pillow top mattress about a month ago. It was sagging terribly within 2 weeks and I sleep on this mattress alone. It looks lumpy and worn already. I haven't tried to make a warranty claim yet, but it looks like it might be a waste of time anyway. And being a first time buyer of a new mattress, I didn't know any better - when I read the warranty info later, I noticed that Toby's Mattress World is going to charge a delivery fee on any warranty replacements.

We purchased the Sergeant's Gold Fogger to use in our home to control a flea problem. We used the Fogger on Father's Day, June 21. We came home today, June 25, and seem to have even more flea problem and noticed my cat in my room was dead. We used Sergeant's Gold Squeeze-On for cats and kittens on the same day, June 21, 2009. As I said, the loving cat is dead, and we want some answers asap.

I paid $1800 for a Serta Dunmore mattress with a plush top. Within two weeks, this mattress started appearing worn. Now, I've had it 5 weeks and a Serta rep (Darrell) came out today and told me that it had to be sinking 1 3/4" before the warranty would be good. Mattress warranties are worthless. I'd rather have my old mattress back. It was only 4 years old. It was doing the same sinking in the middle as this one. And I spent $1800 for that?

We needed a new bed and went looking for a Serta pillow top. That's what all our friends were raving about and it was fine for about 6 months and it went down hill from there. It hurts my shoulders and I sleep on my side, so I don't get good sleep at all. My wife goes to sleep in the bed but ends up on the couch, which by the way sleeps great. I will never have a Serta pillow top ever again; in fact, when I do find a good bed I will drag that Serta out back and burn it. We did contact Serta. They said they were sorry, but that’s all.

I purchased a Serta Benninham ET W/VISCO King size mattress set from Mattress King in Colonial Heights, Virginia on February 10, 2008. Within 90 days, the mattress started to sink on one side and develop a hump in the middle. The mattress was replaced on May 2, 2008. Within another 90 days, the replacement mattress began to sink on one side and develop a hump in the middle. I contacted Mattress King. It took 2 months before Mattress Marshall sent an inspector to check the mattress. The inspector reported to Serta that there was no defect. I contact Mr. Neal **, the owner of Mattress King and he stated that there was nothing they could do because it was covered under the warranty by Serta. After five messages, I finally got in contact with Mr. Jeff ** at Serta and he informed me that the mattress had no defect. I asked for another inspection. He said it would cost me $35.00, but I could get the same results. I had already paid $65.00 to have the second one delivered, plus $1,522.48 for the mattress.

I purchased a mattress SERTA it is now 2 years old, I can no longer sleep on it. It has sunk in the middle and is very uncomfortable, there is a warranty on this mattress, it cost over $ 2000.00. Living Space sent out a representative outside contractor to view the bed and measure it. I contacted Living Spaces after 1 week and they advised me that they found the mattress to be within factory specs. This does not change the fact that the mattress in not usable.

Approx. 4 yrs. ago, we purchased a Serta perfect Sleeper in Cal King (you can imagine the cost) & within a 1 1/2 yrs. it developed a hump in the middle. Being an older couple, we don't always sleep in the middle of the bed anymore. Since the company we bought the mattress from refused to honor the warranty, we have resorted to a board under each side that we sleep on & a foam topper for comfort. This mattress is very poorly made & it is unfortunate that companies will not stand behind their products. My 10-yr-old Sears mattress was better than this one even when it was new. I will never again buy a Serta mattress or any of their other products. My 2-week-old Serta Pillows are almost useless & will soon go the way of other old pillows.

On 6/25/08 I purchased a serta mattress for $569.99. At that time I was also given a serta rebate slip for $50.00. For this reason I purchased the mattress. I sent for the rebate to Serta but was returned because they claimed I also had to buy the box srring to qualify for thr rebate. This was never disgust and I feel that I was taken. The tran# was 3011 pg/store was 05 01424 reg#020 assoc#414 salescheck#014240203011. Please clear up this matter so I feel I was not taken and that SEARS SATISFACTION GUARANTEE is still alive. Thank you very much

After less than a year of owning my Vera Wang Cal-King mattress which I purchused from America's Mattress in Redlands, CA The mattress has sagged in the middle over 3 1/2 deep. I had an inspection done and they told me that because of a tiny yellow stain and some scuff marks on the bottom from when it was delivered VOIDED the warranty! I went on to explain the stains where from the movers and should have nothing to do with the integrity of the mattress. Long story short, I have not recieved any help from serta and as a result will never purchuse from them again.

click on the mattress link. it might have been mike strobel only for his own gain, however there are HUNDREDS of people affected by this out-gassing. we paid $3000 for a bed we had to throw away. we went thru 3 beds, with the same problem. I have many many emails from people who have had problems with their mattresses. all brands.

We Purchased a Mattress with box spring at Mattress Giant store, with a 10 year warranty. Only after 2 years, we have been having bad back pain due the sagging in the mattress. That is when we went to Matress Giant to place a claim on our warranty. We got the surprise that the store doesn't warranty these mattresses, we had to ask the manufacturer for warranty. We contacted the manufacturer by their website, because you cannot contact them by phone. To which they sent us letter that if I wanted them to inspect the bed we had to pay $35. for the inspection. Which at the time it seemed ridiculous, but my wife was having a lot of back pain and it was not much better for me.

Not able to buy mattress because no dealers in texas are participating stated by ben sales manager in lockart texas.

In furniture City store, I laid in the center of a Serta queen size (there were no Full size Crystal Mint Mattress on display.) The mattress I tested was firm but soft and had the qualities I was looking for.

In October 2003, I purchased a Serta pillowtop mattress from a now defunct local mattress dealer. The mattress and box spring were purchased at the same store, on the same day. The mattress was purported to carry a ten year warranty. I had the mattress and box spring delivered and set up by the mattress company from whom I had bought the set.

I ordered two Serta Platinum Elite Twin Beds from Shop NBC on February 23,2003. However, the two Beds sagged significantly and we requested Serta Mattress Company to inspect the beds.