About Serta Mattress
Serta mattresses are available in a variety of models, features and types, including innerspring, memory foam and hybrid. The company offers financing options, long warranties and free standard shipping, but installation is not included with standard shipping.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Financing plans
- Free standard shipping
- Long warranties
- Charges extra for white-glove delivery
- Less durability
Serta mattresses come in a range of models and comfort levels. Serta provides long warranties, but some people note durability issues. Standard shipping is free when you order online but doesn't include installation.
Serta Mattress Reviews
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I bought a Serta Mattress 3 years ago and it is already junk. It has deep depressions and no support. I contacted the warranty department and was very dissatisfied. Not all Serta mattresses are bad just this one. I had to disassemble the bed numerous times to supply pictures they kept asking for. All I got was the run around and no satisfaction. I was even told that my claim was denied because my pictures were not in color. I re-submitted and was denied again. Every single person I showed these pictures to was totally surprised that the warranty was not honored. I will never buy one of their products again. Anyone can offer a warranty, where you shine is how you handle it. VERY UNHAPPY.
We bought our adjustable Serta mattress queen size set 03/03/2012. We paid $3600 for the whole set. It is the memory foam IComfort with "cooling gel." Their warranty says if it gets impressions more than 3/4 of an inch the warranty will cover it. However when buying the product never mention that if it gets stains in any way shape or form the warranty won't cover it. Meaning as it's advertised as a cooling mattress but if someone sweats on it the warranty won't cover it. That's very sad, well never buy serta again.
I purchased a Serta memory foam just over 6 years ago. It supposedly had a 20 year warranty. I started having issues with it a little over a year ago. First issue I had is poor craftsmanship with the zippers that are basically holding on the cover for the foam from manufacturer. Poor design in my opinion. I've also always kept the required mattress protector on it as well. The mattress protector is actually what helped keep the foam cover on this last year. I have a Captain's bed which has enough slats that I've always been told you don't need a box spring. This is my second Captain's bed and 3rd mattress used on them. The first 2 were spring styled beds and they lasted considerably longer.
Serta's response for denial of claim was that my bed frame needed a Bunkie board or plywood? Why is I need this when both my other beds last 8 plus years. I feel they do these little loopholes so they don't have to honor their warranties. I understand as a company they don't want to give out free product but make better products. Then there wouldn't be so many complaints. Also Serta definitely needs to improve the warranty process. It took me a couple months just to get an answer. Then once I got it no one would explain the issues very clearly. So 3 months later I finally get an answer. My opinion would be stay away from Serta. I will never do any business with them ever again because of this incident.
This is the 2nd mattress and see the photos I am uploading and keep in mind, I still do not have any help on this. I have been going around in circles with this company. DO NOT BUY FROM THIS CO, THEY ALSO own SERTA.
I purchased an iComfort mattress and adjustable frame. We purchased two king size extra long mattresses and frames. They came with a twenty five year warranty. My mattress recently failed. After a lot of back and forth I finally got them to send someone out to check out the mattress. They did find it to be failed. Serta then responded that they would order a new mattress. After quite a long wait they e-mailed me with release forms to sign in order to get my replacement mattress. I assumed that with the information from my original purchase that the comfort/firmness level of my mattress would be like my original. I was not given the choice to go to a local store and choose my mattress. I signed the release saying that there was no guarantee of replacement for comfort. I signed it feeling that it was a formality.
All the while I assumed it would be like the original. My husband's side of the bed had already failed and been replaced. His was just like the original so I had no reason to think mine would be any different. The mattress they sent me is horrible. It is like sleeping on concrete. I cannot even sleep a full night on it. It is really bad. After three e-mails to them I have had no resolve. Their respond is there is no comfort guarantee. They recommend I buy a mattress topper for my very expensive mattress. We paid $ 6000.00 for our complete bed set. This bed comes with a 25 year warranty. I don't recall the first replacement of my husband's side being told that you get whatever they send. I feel like this is unacceptable. I will never buy another Serta product of any kind. I will also tell everyone I know not to buy from Serta.Very Unhappy Serta Customer
I purchased a Serta mattress Perfectsleeper Elite in January 2020. I only slept on it intermittently. Maybe totaling 2-3 months from March 2020 to June of 2021. I immediately noticed that in just a couple of days the side I slept on was starting to get uncomfortable from deep body impressions. From June 2021 until now (January of 2022) the mattress is sagging from head to toe straight down the middle so bad I roll into it and it literally takes effort to get out. And when I sleep on my side facing the middle of the bed my body tilts towards the middle twisting my lower back because it’s sagging so bad. I don’t sleep in the middle of the bed, only on the sides and I weigh between 110-115 lbs and sleep alone.
I bought a platform bed when I bought the mattress and I was told it would help prevent sagging as it got older. Apparently this is so very untrue. Had the pandemic not come along and I was able to stay at my home in another state, I would have found this out within the first couple of weeks of sleeping on it. I would have returned this crappy bed back so fast!!
I’m unfortunately stuck with an absolutely worthless, extremely uncomfortable and very painful mattress. I wake up with horrible back pain from my lower back twisting towards the sagging middle every time I sleep on this bed. Why would a $1400 mattress sag in the middle in just 6 full months of use? I don’t even sleep in that area? The sides I sleep on have deep indentations from where I do sleep which makes me have to switch to the other side of the bed every week. I have never slept on a mattress that is so uncomfortable. It’s supposed to be a soft plush yet firm mattress. Absolutely does not fit that description at all!!
After finally sleeping on it for a few weeks straight it started sagging. I even flipped it over and tried sleeping on the unpadded side. That side also started to get a deep sagging in the middle after only a couple weeks!! I however didn’t have the problem with leaving deep uncomfortable body impressions though. So, sleeping on the mattress for only a month I called to see if I could return it or get a replacement thinking it may have been defective. Since July 2021 I have spoken to 3 customer service representatives that were beyond rude and condescending. One woman actually went as far as saying this sounds like something you did to the mattress. (What could I possibly do to a mattress to cause it to sag after sleeping in it for a month? Even if I slept 2years in it I couldn’t cause a sag straight down the middle.) All 3 of the reps I spoke with provided terrible customer service and a we could care less attitude.
However, I’m sure they receive a large amount of calls from people that are extremely unsatisfied with their purchase. So? Most likely Serta could care less since they seem to have been selling uncomfortable poor quality mattresses for quite some time. If you haven’t purchased one yet? I suggest you don’t. I purchased a mattress at Goodwill for $20 as a teenager that now seems like a heavenly cloud in comparison. By far the most worthless purchase I have ever made!! Don’t buy unless you’re getting this for someone you absolutely hate.
I ordered a mattress from SERTA on 5/31/2021 and was told I would receive it by 6/30/2021. It never came in so I called and they said the carrier lost it. They charged my card in July when they said they originally shipped it. They told me they would ship me replacement soon. I called back on, was told they would ship out a replacement on 8/13/2021. I just had XPO try to pick up my old mattress and when asked where the new one was they said SERTA never shipped it. I called SERTA again and they said they never shipped it and I will have to wait longer for a new ship date. I asked for a manager for the 3rd time and was told one is not available for me.
I now have asked for a refund since it has been 2 months since I have paid and they have no solution for me to get a mattress from this company. Horrible service that treats their customers horribly and takes money and doesn't deliver on their word in 3 months. I am shocked they are still in business. Don't normally write reviews but I am for this horrible service. STAY AWAY FROM SERTA SINCE YOU WILL GET CHARGED AND NOT RECEIVE A PRODUCT FOR MONTHS.
I loved, loved the mattress...in 2015 when I bought it. So it seemed like I must be imagining it when I felt like I was going to roll right out of it onto the floor in under a year! It’s been progressively getting worse since then. I now require medical attention for my back and can no longer walk more than the width of three houses or carry my ten pound dog. I wish I had found these reviews sooner instead of later. I will be checking them in the future before making any large purchases.
I bought a Serta Mattress from Mattress Firm. The salesman told me it was a clearance mattress, what he did not tell me is there is no warranty on clearance mattresses. My mattress is not even a year old and it has a big body indentation and I am not heavy, I weigh 145 and am 5'7". Mattress Firm will not do anything so I called the corporate offices since Serta has a 10 year warranty on their mattresses. The rep was so rude and so matter of fact and said no it is a clearance mattress so no warranty. I said your product is not even 1 year old clearance or not. They could have cared less. by the way some of their mattresses are made in CHINA!!! I will never buy from MATTRESS FIRM AND I WILL NEVER BUY A SERTA. I BOUGHT A DREAM CLOUD THAT HAS A LIFETIME WARRANTY.
My wife and I needed to get split beds due to our health and we needed to get new mattresses for them. We tried 4 different mattresses and made our choice of the Serta Mattress. We bought 2 and for the first couple of months they were great but now they are starting to lose their support and for the amount of money we spent I would have thought they would have lasted longer.
I ordered a Serta Motion Air King Adjustable Base through Sam's Club and the order was lost and Serta literally told me there was nothing they could do about it. That if they receive a status report that they would email me. I asked how they could make it right and they said that I just have to wait for an email. This is absolutely terrible business! Save yourself the headache and don't order any Serta products!
My Serta king size mattress is great. Very comfortable, particularly after I added a foam egg create mattress topper to it. Good experience for me, & my best friend Kobe my poverty. We both sleep like a baby. Mattress is just great. “That’s All!
Overall the mattress didn’t wear well. We had to contact Mattress Firm for a warranty claim. They have been very helpful. I would recommend mattress firm. Still waiting to hear from Mattress Firm if they are going to replace the mattress.
Great warranty. Had a bad quality expensive mattress and they processed and inspected and confirmed. They replaced it with same value of new mattress. Key is to get extra firm but soft mattress and buy and put 2-3" memory foam on it before putting the sheet on them. You can replace memory foam every 4-5 years but leave expensive extra firm mattress alone.
I had the same mattress for 10 years. It was the Eurotop - it had a 10 year warranty, and I lost it in a tragic flood. So naturally, I bought another Serta brand mattress. This one is not near the quality. It is memory foam, and I hate it.
The mattress is not the worst, but not the greatest. I feel that it sinks too much as you sleep. I called them about this when it was first purchased. They did come out and measure how much it sinks. It apparently passed the test of sinking TOO much and brought me out a different mattress (same as I had). It really and truly isn’t any different. I just kept it and I sleep on it every night. Would I buy the mattress again, no. I am researching mattresses now to get some thoughts on what I might want next time.
I HAVEN'T SLEPT THIS GOOD IN YEARS!! My back doesn't hurt in the mornings anymore. I wake up rested after falling into deep sleeps. I can turn over without any more hip pain. I purchased the FIRM QUEEN and it is the best purchase I have made in a very long time. Well worth the money. Purchased from Big Lots. Very very pleased.
It's a hybrid mattress and it is fine. I needed both a box spring and mattress for my bed. I explained all details to the sales guy on how I sleep and my current issues related to sleep: warm at night, kick off covers then get cool and pull them up again. I still am warm at night. But I don't believe the hybrid mattress provides the cooling I need.
We bought the bed only 2 years ago and it's already too soft. I don't feel like the life of the mattress is as good as other brands. Luckily we got it on a good deal so it hurts less having to go buy another new bed so soon.
Really like the time the sales associate spent with us finding an appropriate mattress and answering all of our questions. The whole experience from demonstration through delivery and first night's sleep was great.
The mattress is bed comfortable. It definitely helps with my back pains. I’m able to get a good night's rest and be energized when I wake up. I would definitely recommend this bed to anyone who loves being comfortable.
When we purchased our new home 2 years ago, we decided to move towards better quality mattresses and an adjustable frame. We have been nothing but happy with our choices to move in this direction. Our quality of rest greatly increased due to these choices. The mattress is not overly firm nor soft. It just assumes the body and allows you to relax and fall into a deep sleep. We would highly recommend Serta to anyone looking to improve their quality of sleep.
Serta really needs better quality control. I received two mattresses that had the same issues. The mattresses are comfortable until they're not which is happens in about five to six weeks after your first night.
I purchased a Serta Pinedale Firm mattress on December 4, 2020. When the mattress was delivered I noticed that it didn't lie flat on the bed frame, it looked wopsided! I called the store and I was told that it was like that because it was turned on the side during transport. This has got to be the most horrible mattress that I have ever seen! I have woken up two different mornings in so much pain in my back that I can't hardly walk. The mattress has an indention where my hips were lying. I am so disappointed in this mattress. I bought it because I always thought that a Serta was a good brand. This mattress is horrible!! I will never buy another Serta!
I bought an expensive mattress thinking that it'll be worth it. Horrible experience ever!! My mattress is full of mold and Serta won't do anything about it, they claim this is not part of the warranty they provide. I have 3 children. One of the is a newborn that sleeps in that mattress!! I am now extremely worry that his health may be affected. Serta has a horrible service when it comes to warranty. I will never ever buy again from them.
Serta has very poor customer service. I have a 10 year warranty And this company fails to support and respond to my concerns. I’ve had this mattress for one year And the company that sold it to me Sent a truck driver to inspection. He looked at the mattress and the store called me and said he said the mattress was not broken. I asked the manager to send a person that would inspect and not just look at the mattress. The manager said he wouldn’t and I should go to hell. Serta won’t respond.
Wasnt comfortable. Sagged in the middle like a taco..only had it within 20 days and Serta said couldn't help us with our product. We had purchased a firm pillowtop, wasnt cheap. 1300 plus dollars. Ended up giving to our daughter, Even she says not the best..sag in the middle. She's 14, should not be like this. Purchased it in Oct 2020.
Purchased the mattress from Mattress One in 2015. They are no longer in business. Started having sags or dents in the mattress after just a couple years. This mattress is horrible. Now I filed a claim only to get the run around. I produced the tag pics as requested and proof of purchase from the lending company. Warranty declined because I didn’t have the original receipt from mattress one company. Could not get a copy because the company is out of business. Serta does not stand by their products. Waste of time and money.
Owned a Serta Memory Firm for 5 years. Recently replaced with a another company Hybrid. The purpose of my review is that the Foam lost its Memory for some time. Tried turning and flipping but nothing we my wife and I would do, the center always sunk into abyss. We would wake with the worst aches and pains. It was not only the center, except that was the worst part of mattress. Never again would I purchase from them again. We own a original Tempur-Pedic at another home and what a difference. Thanks for hearing me.
My mattress is 3 years old. I feel like I have to crawl out of a hole when I lie in it. I tried to claim warranty, but the mattress does rebound therefore it doesn’t meet the “3/4 inch” requirement. The process to submit a claim doesn’t allow to show true representation of how the mattress is when laying on it. My body aches every morning.
Serta Mattress Company Information
- Company Name:
- Serta Mattress
- Year Founded:
- 3 Golf Center, #392
- Hoffman Estates
- United States