Serta Mattress
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Serta Mattress

 2.9/5 (1113 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
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Serta Mattress

About Serta Mattress

Serta mattresses are available in a variety of models, features and types, including innerspring, memory foam and hybrid. The company offers financing options, long warranties and free standard shipping, but installation is not included with standard shipping.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Financing plans
  • Free standard shipping
  • Long warranties

Cons

  • Charges extra for white-glove delivery
  • Less durability

Bottom Line

Serta mattresses come in a range of models and comfort levels. Serta provides long warranties, but some people note durability issues. Standard shipping is free when you order online but doesn't include installation.

Serta Mattress Reviews

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Page 4 Reviews 70 - 100
Rated with 5 stars
Verified Reviewer
Original review: May 6, 2020

Love it. I have not slept better in a long time.. It's very durable and helps my backache. Customer service was great... Financing was easy and quick.. Went there ordered it and got it delivered really easy.

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Rated with 5 stars
Verified Reviewer
Original review: May 6, 2020

The mattress I own replaced one of a different manufacturer that was less than five years old. The previous one was a Sealy product. I attempted to contact Sealy multiple time via phone calls and emails for warranty and I never received a response. After purchasing my new mattress I have had it over five years and it is still like new. What I enjoy about it is the fact that it is a pillow top double sided so I have the ability to flip it and rotate it. I think that is a feature that needs to return on all mattresses.

11 people found this review helpful
Rated with 4 stars
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Verified Reviewer
Original review: May 6, 2020

It is an amazing mattress but the cost is hard to handle. The comfort level is the best I have ever had. Both myself and my spouse are very comfortable and the sleep that we are able to get makes getting up in the morning so much better.

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Rated with 4 stars
Verified Reviewer
Original review: May 5, 2020

I’ve had this mattress for over twenty years. My late mother sold them in her furniture store. It’s been a good one. I’m still using it. But I’ve decided to get a memory foam. After twenty years my mattress finally broke down some on one side. I can’t complain though. I think I got my money’s worth and then some from it.

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Rated with 5 stars
Verified Reviewer
Original review: May 5, 2020

I have a lifetime warranty on my mattress Sealy posturepedic from Dillard's, it came with the worry no more certificate and warranty so therefore if you use the worry no more mattress cover it is guaranteed for life against stains of any sort, tears of any sort, mattress having any sort of spring trouble, any problems. Whatever the issue is it's covered 100% for life and it is the most awesome mattress you can lay on. Best night sleep I've ever had. I have back trouble so it works awesome for me. It's a California king with a very hard mattress well as hard as I could get and it's really not hard but it sure helps.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 5, 2020

We have had great sleep on this mattress! Easy to set up, no initial smelly new mattress, and comfortable. Easy to find sheets to fit and although they had finance options we didn't need to use that for the purchase.

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Rated with 5 stars
Verified Reviewer
Original review: May 5, 2020

The mattress delivers a great night sleep. I have back issues the Serta mattress, I am getting a better night's sleep. Great customer service. Very helpful is determining the right mattress for my back. Delivery was on time and professional.

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Rated with 4 stars
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Verified Reviewer
Original review: May 4, 2020

This Serta iComfort mattress was extremely beneficial for my recovery from abdominal surgery. The seller was important in the decision to purchase based upon no interest financing and free delivery. Previous experience with this seller regarding warranty service was another reason for this purchase.

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Rated with 2 stars
Verified Reviewer
Original review: May 4, 2020

I bought a Serta mattress from a big box mattress store and paid over $1000 for it. They sent a single man to deliver it and he was unable to handle it by himself. I actually hurt my back trying to help him and I got no response when I advised the retailer. It is an okay mattress, but nothing special, honestly. It is very thick, very heavy and impossible to turn or rotate without a group of volunteers to help. I wish the company would have accepted a return/refund as they "guaranteed" a 30 night no obligation trial, but failed and refused to honor it.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 4, 2020

It was an amazing shopping experience and the customer service is exceptional. Thanks to the service and staff for being amazing people and helping make our shopping experience everything we could have hoped for it to be.

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Rated with 4 stars
Verified Reviewer
Original review: May 3, 2020

I purchased through Ashley Furniture, the experience was good. The mattress itself is nice, but I do worry about it breaking down on the sides (it hasn't yet). I have an adjustable bed, but anything more than a slight head raise and it kills my lower back. The mattress may be the problem, but it could must be the angle of incline. Hard to tell.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 3, 2020

Our Serta mattress has lasted already over ten years... It looks brand new, even after all this time. The springs don't freak, nothing pokes through, the seams are all holding together perfectly. Excellent, long-term quality.

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Rated with 5 stars
Verified Reviewer
Original review: May 3, 2020

I loved my mattress so much, I would recommend it to everyone. It was so comfortable and held up as guaranteed. The double pillow top was was excellent, it kept its shape, we had it for about 10 yrs. One day, I will own another one. Thank you.

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Rated with 3 stars
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Verified Reviewer
Original review: May 2, 2020

My Serta has been a disappointment from day 1, the threading had already started coming apart, customer service was never very helpful, never received any help with the mattress failure and it is not very comfortable to myself, I wake up daily with back pains. I don't like to be negative, but I am just being truthful.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 2, 2020

Paid $2,000 + extended warranty and after 18 months had to have replaced which took about 5 months of constant phone calls and fighting. Finally got replacement mattress and in less than 12 months had to call about it for the same problem. Took 3 months of constant phone calls and fighting but finally got 2nd replacement. About 6 months in called with same issue and was told warranty was out and I would have to pay for a new mattress. I said, "No this mattress is only 6 months old and was told the warranty expired 3 years from the date of original purchase and the replacement only had a 60 day warranty." Will NEVER buy another mattress from them.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 2, 2020

I purchased the mattress from Rent a Center and enjoy the service from them. The mattress is good, not great. But I’m financing it so I have options. I loved the same day delivery that they provided. Thanks Rent a Center, great customer service.

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Rated with 3 stars
Verified Reviewer
Original review: May 1, 2020

Selecting a mattress it's difficult to know which you are going like. When we purchased this mattress it was (and is) good quality, reasonably priced and the delivery was excellent. The downside is that the mattress has a memory and in the 5 years we have had it is learned our bodies. This mattress is good for a short term but not a 10 or 20 year mattress.

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Rated with 5 stars
Verified Reviewer
Original review: May 1, 2020

Overall, Serta mattresses are reliable and hold up well over time. They are heavy and can be a challenge in lifting to change bedding. I have owned a Serta twice in the past 15 years and will continue to purchase this brand.

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Rated with 5 stars
Verified Reviewer
Original review: May 1, 2020

I bought one these mattresses many years ago, and now it time for a new one. These are the best mattresses on the market, they are comfortable after years wear and tear. I can't remember the company I purchased it from because it been so long ago.

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Rated with 4 stars
Verified Reviewer
Original review: April 30, 2020

I already know I had the Hybrid mattress and after 6 months the top foam came loose so after a detailed warranty they were able to successfully replaced the mattress and so far I am on 10 months with no problems. The lower rate discount stores do not sell the same quality as your Big name stores. I did find that out. Overall I am satisfied.

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Rated with 5 stars
Verified Reviewer
Original review: April 30, 2020

I don't have a lot of money to spend being on Disability, so I was surprised to find that Serta has quite a few mattress selections that not only are comfortable with good back support, but they're also very affordable. I paid cash, so I can't rate their financing. The Delivery only took a few days, and they came at the time they said they would. I no longer have that mattress (too long and personal to get into). I would LOVE to WIN a new mattress for Me and My Partner. I have Chronic Back and Neck Pain and the mattress we have now is not working for Us. I would Love to wake up each morning without the pain and stiffness I experience now. Thank You, Robin **

4 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: April 30, 2020

Mattress is what we wanted and delivery was fairly timely. I believe that’ it will hold up past the original warranty. I appreciate the set up and removal that was offered. We are enjoying sleeping on a quality mattress.

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Rated with 5 stars
Verified Reviewer
Original review: April 30, 2020

It is firm, but has a pillow topper that makes it perfect! Not too hard or soft, best of both worlds. Great price and it has been a wonderful night's sleep ever since I got it. I would recommend this if you suffer from and back, neck, shoulder pain.

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Rated with 5 stars
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Verified Reviewer
Original review: April 29, 2020

We use Serta Mattress for around 20 years. It's the best and very comfy Mattress in the world! We sleeping like on the cloud. The Serta Perfect Sleeper now lets me wake up feeling well-rested in the morning. We highly recommended for our friends and we will be buying more. :)))

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Rated with 3 stars
Verified Reviewer
Original review: April 29, 2020

I purchased my mattress from Menards, come to find out it's a refurbished mattress. This is the 2nd one. WISHING I pay for a EXTREMELY good MATTRESS! After 30 days of sleeping on the mattress it began to sink in.

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Rated with 5 stars
Verified Reviewer
Original review: April 29, 2020

They really listen and emphasize on your needs that you are so comfortable. Furthermore they gather all your information then they pull out the best beds that are suited for you. They really work as a team to ensure you get all that you need.

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Rated with 4 stars
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Verified Reviewer
Original review: April 28, 2020

I like the Serta mattress, I based my decision on price. One day I would like to upgrade to a king size mattress, but I don't have any income. I like the softer mattress, and this was a good pick for a good price. I have heard amazing things about the purple mattress, but that is out of my budget as well.

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Rated with 5 stars
Verified Reviewer
Original review: April 28, 2020

I have the double pillow mattress and it's great. Comfortable and firm. I get a great night sleep on this and wake up refreshed. I would recommend this company for their next mattress if you want a good night sleep.

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Rated with 5 stars
Verified Reviewer
Original review: April 28, 2020

We got the firm mattress. It is very comfortable. I and my husband are sleeping much better with less tossing and turning. Waking up rested. We did not get extras such as pillow top or mattress cover. I would recommend this mattress definitely.

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Rated with 3 stars
Verified Reviewer
Original review: April 27, 2020

I would like the manufacture loosen their restrictions on their warranty. They ask for pictures of the issues, which doesn't show the actual defect. If there are issues with the mattress, they make it hard for you to return the mattress for a replacement.

3 people found this review helpful
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Serta Mattress Company Information

Company Name:
Serta Mattress
Year Founded:
1931
Address:
3 Golf Center, #392
City:
Hoffman Estates
State/Province:
IL
Country:
United States
Website:
www.serta.com