Serta Mattress Reviews

I first slept on a Serta mattress during vacation in Cherokee N.C. I had such a great night sleep I knew I had to have. The mattress was a Serta Concierge Emerald and cost a little over $1,200. I decided to go with a less expensive model the Perfect Sleeper expecting to enjoy the same great night sleep as I did on the Concierge Emerald, wow was I disappointed. I bought the mattress though JC Penney for $470 with $50 delivery cost. The mattress arrived in just a plastic back. No box or any other type of packaging material. There was a tear in the plastic bag caused by dragging it on one end across the floor of the truck. After closer inspection I could see that the fabric was dirty and torn at the hole in the plastic.

I was supposed to have my mattress delivered today - but it’s not here. A military vet and an active duty spouse is displaced with two dogs during an international military PCS. Thank you Serta for making my transition back home a crappy one. I will be sure to leave nasty reviews on any and all websites. Two continents, a cross-country drive and I’m sleeping on the floor in my brand new home after leaving Japan. Thank you. Job well done!!!

We bought a Serta Motion Perfect III adjustable base, because my husband was having open heart surgery. After using it a few weeks it began making an awful noise when we would get in or out of the bed. The adjustment of the bed worked fine. I called the company number listed on the warranty. It was listed as Ergomotion. I was told the noise was normal. I even sent them a video. The noise got worse after a few more weeks, so I called back. I was once again told the noise was normal and it was the boards of the base making the noise. I was told the boards were not included in my warranty. I explained I was reading my warranty and it stated anything was covered for 2 years. The lady I was talking to said the warranty was at their discretion. I argued with her and she finally set up for a tech to come out and review the base.

PERFECT SLEEPER Platinum Suite II - It takes a lot for me to write a bad review and right now I am in such physical pain I couldnt handle. Anyone else going through what I'm going through. My husband and I bought a brand new king size mattress and frame from Serta in October costing us about $2,000. We bought it off our hotel experience in Chicago. The mattress we slept on in the hotel was amazing. I took pictures of it including the tag that shows the model name. I called Serta and asked if they carry it and I was told yes so I ordered it. We had it for less than 30 days and it started sagging on the edges terribly which was start of a nightmare. Both of us could not sleep and were in terrible pains. I reached out to the saleswoman that handled the order providing her picture of the mattress in the hotel and picture of our new mattress showing the comparison that ours did not seem right. She sent someone to inspect our mattress that week on Nov 3rd.

DO NOT BUY. I purchased a Serta Sunview firm mattress on November 27th, 2017. The mattress size king was a little over $1000. I've never been more dissatisfied with a mattress in my life. After only THREE weeks, the mattress began sinking in where my husband and I sleep. There is now a mountain forming in the middle. At the four week mark we rotated it 180 degrees as you should do with any spring or spring hybrid. And for one, maybe two nights we got relief. But then the sinking started on that side.

I bought a Serta iComfort 6 months ago. I wake up everyday with terrible back, hip, and shoulder pain. I went out and got another memory foam topper to try and ease the pain but it just gets worse. I can't believe I spent 1,500 on such a terrible mattress. I have to spend more money on a new mattress just to get some sleep! Serta is a awful company and should be care about their customers more. Mattress companies are greedy!

Horrible Product and Company - Warranty Process is a SCAM! There is a HUGE sagging section that is at the area measuring 48" from the "Top/Tag end" and in from the side at the 20" mark. Also, a few inches from that mark there is a HUGE LUMP and then the sagging starts. I would guess the sagging varies from 1/2 inch to 3 or 4 inches. There is NO REASON this mattress should of sagged in the sleep surface, this is only about a year old and we followed ALL the care instructions. We purchased it directly from Serta and bought the matching box spring and frame from Serta too. The Handle is ripped and rips more every-time we use it to position it when rotating.

Serta iComfort Prodigy 3 - Purchased at Rooms To Go... Premium product… Great warranty. Was fine for about a year, then I started feeling like there was a hole where I would prop myself on my elbow while using the computer. So I called Rooms To Go, filed a claim. They denied. Refused to advocate on my behalf to Serta. Frustrated, I called Serta. They sent someone out to inspect. Foam deteriorating internally, took a picture. This is a 2000 dollar mattress... with a 10 year warranty.

We purchased our iComfort mattress for $1700 a few years ago. At first, I was hesitant at first to buy this mattress, but it was marketed as high-performance and top-of-the-line product, my husband and I thought it would be a great mattress that would last us a long time, so we went for it. The mattress is still covered by the 10 year warranty, and so when we noticed sagging in the mattress, we submitted a warranty claim with Serta. I actually measured the mattress myself before their 3rd party contractor came out and measured the mattress. I strung strings up and down the bed, made sure they were level, and then measured the deepest points where the mattress was sagging (where I sleep, actually).

Buyers beware, we bought a Prodigy Mattress 3 years ago. Paid $2200.00 for just the mattress. The bed is now sagging terribly. Our backs hurt after a full night of tossing and turning! Went through the 4 week inspection process to make a claim on the warranty and was told it wasn’t sagging enough by 1/4 inch. Really? Horrible customer/warranty service. Will never buy Serta again!

I have contacted the company by phone and email. I have also sent photos and they have acknowledged they did receive the pictures with a level showing the bed is not level and does not work properly when rising up or down. I purchased 2 beds at 5 thousand dollars. One bed is fine the other has had a representative come out and fix motor issue but not the level problem of bed frame. When I call now I can not get thru, it rings and they just hang up. I feel this is very unfair to not stand behind their warranty. Can you please help.

February 2016, I was at a complete stop in my car when someone from behind decided not to stop slamming into the back of me at more than 50 mph. Needless to say my back was done; Twelve weeks of physical therapy. My mattress at that was contributing to my pain so I purchased a king Serta Perfect Sleeper pillowtop mattress in October 2016. I felt tons of back pressure relief just sitting on the mattress, laying on it was even better while in the store. I was in love with this mattress once it arrived.

In 2015 we bought a New Edgarton memory FIRM Mattress. Within a year it had sank 2 inches in parts of the bed, so I would sleep at one end and my husband would sleep at the other. I finally found my receipt (dog took it out of my billfold along with cash and hid it under the bed) so I called them, I had to pay 35.00 for a inspector who was shocked how bad it was, the coils had flipped over. Since they no longer made that type of Mattress (wonder why?) they would send us a replacement that was just or better than the one we had. This took over a year to send them pictures, a release form, which I thought I was getting a good mattress, well it was finally delivered today. I also had to pay 114.00 delivery fee, they would not let us pick it up.

I ordered an iComfort mattress from Serta Direct online. I called after placing the order to see how long it would take for delivery as I was moving from WA to CA. I was told the mattress would be ready in 11-14 days and be shipped to a delivery company and then they would delivery to my new home. I placed my order on 9/13/17 and it is now 10/27/17 and I still do not have my mattress. I have called Serta numerous times and have not received any help. The manager Mike, was supposed to call me back twice and I never heard from him. I just received a call from the delivery company and they are telling me the first available date is 11/14/17 which will be two months from the date I originally ordered the mattress. Serta has been absolutely no help and everyone I spoke to didn't seem to care at all. I will never again order anything from Serta and I will tell my family and friends what horrible customer service they have.

I purchased a new Serta iSeries Merit Pillowtop Mattress in 2/15. By 10/17 it is shot. The side is broken down and the top cover is twisted over to the side. It has valleys and deep depressions in it. I called Serta about the fantastic warranty, only To find out it's bull. They said I have to fill out an inspection request form and mail it back to them with a $35 check. Before I invest another nickel with this company I decided to do some online investigating about the inspection process, only to find it's a scam and that if the slightest stain is found they won't honor the warranty. So I decided to throw it away, keep my $35 and put it towards a new mattress from another company. I will never buy anything from this company!

Serta 92681 Perfect Sleeper Teddington Plush Queen Mattress - Absolute garbage!! This is a horrible, cheaply made bed and box springs. I called within 15 minutes trying to return this and was given a run around by Sears customer service based in India that I couldn't understand what they was saying. The thread all the way down the side was coming unraveled the mattress. The box springs was made of the cheapest fabric you could come across. I don't see how this ** made it out of Serta’s quality control.

We are a locally owned mattress company in the Pensacola area. Today we carry all major brands and pride ourselves in maintaining honest relationships with our customers as well as with our vendors. With that said we would like to bring to light some disturbing behavior we have experienced with Serta in regard to its dealings with small business owners. In April of 2015 my husband and I approached Serta about opening a store. My husband has been in the industry for over 12 years so we understood the importance of establishing well known vendors from the beginning. Serta was more than eager to assist us. They helped us find our location and sold us $10,000 worth of merchandise for our floor. Having backing from this major company gave us the confidence to move forward with securing a lease and investing our life savings into opening our family business.

This is the worst mattress you can ever buy. I actually sell mattresses and furniture for a living and had heard all these great things about this mattress. I couldn't afford full retail so I bought a Sam's membership to buy iComfort. I had to rent a truck to go pick it up (over an hour away) got it home and as soon as I went to put it in position the handle ripped. Then I was noticing a huge amount of material with no support... Checked the other side of my king bed and the foam had collapsed on the side with a huge side lump. I called Serta about this. (so you'd think ok warranty it's defective) They said I had to contact Sam's. So I called Sam's.

Bought a Serta mattress in Feb. 2014 and it is broken down on both sides. Also there is a hump in the middle of mattress. My wife is 78. I am 82 and the Serta people want me to take bed apart and photograph seven photos. I got out of hospital on the 14 of this month and can not lift more than 10 lbs for at least 6 weeks. I told Serta all this and they said unless I take all the pics they would not be able to consider a replacement. My suggestion to anyone my age is to stay away from Sears and Serta. They are a bunch of money grabbing companies that do NOT care about the older people.

We purchased a Serta King almost 2 years ago. If I recall correctly it had a 20 year warranty and cost about $2200. It was great at first, but roughly 9 months later my wife and I began developing back pains. At first we thought they were from a couple of old chairs in our home office and replaced the chairs. But as the intensity of the pain increased it dawned on us that our "beautiful" 20+ year mattress was the culprit!

SERTA is a terrible company. We purchased one bed 9/9/15, and by March 2016 it had to be replaced... Our second bed SERTA Springview now (8-2017) is now SAGGING 2 inches with no person on the bed in different places, and we took all the photos of the bed and realized there was no LAW TAG, company Said there had to be one, and There is not, not even a place where any tag could have been... They are calling me a liar, and I am trying to get SERTA to send someone out to see there is no LAW TAG.

We purchased a Serta I Cloud mattress approximately five years ago. The mattress was super comfortable for about the first three years however, the memory foam has broken down and the bed is now excruciatingly painful to sleep on. We followed the directions and never put hot sheets on the bed and we purchased the special mattress cover to ensure if liquid was spilled on the bed, it would not cause the foam to break down yet it still did. Serta will not replace the mattress unless there is a 3/4 inch sag or indentation so we are stuck with a $3,800 bed that causes horrendous back pain and that we can barely roll out of because it has broken down so much. We are NOT happy.

Bought our Serta Merit in mid/late 2014. Within a few months, developed divots in the mattress where our butts are located. Since you can't flip the mattress we constantly have to turn our mattress. We actually turn out mattress also what would normally be the top and bottom, we turn the mattress so that is now right and left sides. Worst mattress and the last Serta we buy. With spending the cost we did, we have to endure this for a few more years before we are 100% Serta free, for good. Not sure where their quality went, of course, that doesn't matter because our issue started within a few months and continues with every clockwise turn. Neither of us are over 180lbs.

My Mom and I were both in the market for a new mattress, so we went to Big Lots and each chose a different Serta mattress. Both were sagging within 3 days of sleeping on them. Big Lots has a 30-day policy where you can get an exchange or refund, so we went and got another Serta hoping it would be better. We have between the 2 of us, now tried 4 different Serta mattresses and all 4 have been total JUNK! I suffer from back pain and these mattresses have made it very painful to even stand up straight when I walk now. I have felt like I've been run over by a train every morning when sleeping on these mattresses. My Mom's hip pain has gotten much worse and now she has developed shoulder pain as well from these horrible beds. My mood and quality of life have both suffered due to lack of sleep.

Dr. Greene Auburn Falls Firm Mattress does not hold up. We bought the mattress in 2014. The mattress is no longer firm! I can no longer sleep on it, makes my back hurt! Do not buy this mattress! The warranty man called and said they would only do anything about the problem. If there is a one to one and a half sag in the mattress with no one on it. This is ridiculous! In other words the warranty is crap! We went for a Serta because we thought this would be the better mattress. We were fooled and you will be also if you buy one!

We purchased a King Infused mattress - in less than one month started to sag & pillow top to loosen up. After paying the inspection fee, Serta said it will be replaced. I mailed the law tags as requested with the check and now Serta disappeared!!! Now 6 month later still Serta wont return calls and never showed up with replacement. Awful company! A scam! A ripoff!!!

I bought the mattress at big lots because it was supposed to be the top of the line mattress. This thing is junk. It can't be turned over and I will be throwing it out because my back has pain every day. I can't move around once I'm in bed because it's not firm, and the sides give way making it dangerous because I have rolled off on the floor. I will be buying an old style cheap firm mattress and it WILL NOT be a Serta!

After trying to sleep on a Serta iComfort hybrid mattress for over a hundred nights, I contacted the major department store where I bought it and was allowed to return it (for a modest restocking fee) and make another selection. Thank goodness (I chose a traditional innerspring by Stearns and Foster and am very pleased)! The Serta was cheaply made and too lightweight. It did not give me proper support and as a result I developed a back ache (that I thought was a kidney problem, but was not). Absolutely no edge support. And hot!! Within minutes of getting into bed, I would become so hot that I to turn back all the cover. I lowered the temperature in my bedroom to 65 degrees and was still too hot (in the month of January, too). My "sinkage," which was drastic, caused no air flow, thus making me hot. Bottom line: I do not recommend this mattress!!! Overpriced and a bad choice!!!

My Serta mattress is one week short of a year old and it is sagging. When it was 2 months old, it was the most comfortable mattress I owned and recommended to people. Not anymore! Less than a year old, and I can't believe the pain my back and hips are in. The warranty states that it must sag 1.5 inches before they replace it. I guarantee that is not the case when you look at it. It is a pillow top mattress, so it doesn't show indentation. However when you slightly push on it, you sag to the middle of the mattress. When you lay on the mattress you sink dramatically! This is a split king mattress and we purchased my husband's on the same day. We have slept on the mattresses the same amount of time and I am of lesser weight. His bed is not like this as of yet. Don't buy a Serta iComfort hybrid! The killer is we still owe $2000 on them. Rip off.

We had a 5 star king size Serta mattress that has shifted 3" and the guy that came out said he has NEVER seen anything like it! Well Serta is trying to blame it on a stain that happened 3 months after they were contacted!! How convenient for Serta!!! I will not EVER buy a Serta product again. A bunch of lying people in warranty department!! My mattress has been shifting since the day we bought that piece of JUNK!!! Box springs fell apart and the company we bought it from went out of business!!! How can a stain have anything to do with it when the stain happened AFTER we contacted Serta??? I'm gonna add pictures, and you be the judge of this rotten company?!?

Bought iComfort Philosopher Firm. Within 3 days I had sagging, uneven hills and valleys, developed hole that drew us into middle of bed. I would have done better on the floor!!! I am the most unhappy that I have been in years. SO IF YOU HAVE ANY BRAINS YOU WILL NOT PURCHASE ANY SERTA AS THEY ARE BY FAR QUALITY. This company will be bankrupt soon. "KARMA BABY." Also it looks as if it were made in a backroom. Terrible workmanship. Unbelievable, unbelievable, unbelievable. Poor, poor, poor!!!

We purchased this "Loveable" bed from QVC in Oct 2015 in King size. Within 6 months it started sagging. An inspector came out, agreed that it was no good. They brought us a new one 6 weeks later. Months ago that one started sagging. We called again. Inspector came out, saw that the new depressions in the bed were over 6 inches deep and said he never saw anything like this in over 30 years. Well they brought us a new one on May 1, 2017 (no box springs) and guess what... It's sagging again after 2 weeks. This is totally unacceptable. We are requesting a new inspection. They are awful to work with. We will NEVER purchase their products again. Our guest room Big Lots bed is 100 times better.

I want to warn anybody who is considering purchasing iComfort Queen Bed, STOP! You may be an arthritis sufferer who has read how wonderful the cooling gel will feel. This is total BS! Why do you think arthritis hurts more in cold weather? The foam in this bed starts to sag in no time. Even somebody without a painful spine will get one from sleeping in this bed.

Received replacement mattress in April 2013 - filed claim for "sink hole" in memory foam in May 2016. Claim denied due to staining. Have had a waterproof mattress cover on since day one that showed no signs of pass through stains. Staining on mattress cover did not match stains on actual mattress foam - unsure where the "stains" came from, but nothing lined up so as to suggest it was caused by my wife or myself. Mattress is hybrid of spring and two layers of memory foam. Very large area of both foam layers split causing you to sink down to the spring level when laying in the bed. Multiple individual springs had punctured out of their sleeves and the metal tore through the foam as pressure was applied from sleeping on the mattress.

I purchase the Serta Perfect Sleeper mattress from JCP.com. The mattress were delivered damaged and noted on the delivery receipt. I contacted JCP Furniture and they advised that I needed to contact the delivery co., Baton Rouge delivery. I did and they advised that I needed to contact JCP.com. In the meantime, I had to set up these mattresses for my mother as I had already disposed of her others. The mattresses felt like a hard cardboard box wrapped with material. You could feel this just in putting sheets on the bed?? The mattress top was so light and you could literally feel the springs when you sat and laid on it. I was furious and even more so as it was a surprise for my mom who had just come home from a hospital stay. She never complained but I knew how uncomfortable these cheap, poorly made boxes were.

I purchased an IComfort Inception mattress 3 years ago. This is supposedly a firm mattress. While it was very comfortable to start, the support of the mattress degraded quickly and it is now very soft. The mattress has a 10 year warranty, but this is a joke. It only kicks in if there is a visible depression in the mattress. This was an expensive mattress that seems to be very low quality and whose manufacturer does not stand behind it.

After what l thought was carefully deciding to purchase a brand new Serta Mattress and Box Spring only to be totally unhappy and sadly becoming sickened after trying to sleep on my new mattress and box spring. The chemical smell is so bad still yet after 10 days of airing out. l feel nauseous, headaches, and sore throats. Calls to the manufacturing company was a big void. I will never ever buy another Serta product again. The chemical smell is obnoxious.

Savant III Plush Mattress (with adjustable base) - I'm writing this review after yet another sleepless night because of pain. We bought our new bed at RC Willey and it felt great in the store!! Right away my husband and I had a hard time sleeping in it but thought okay new bed it might take a minute to get used to. Tossing and turning, waking up throughout the night with hand, leg, foot numbness and tingling. Waking up with back pain and feeling exhausted from fighting with our bed all night. I wish I had found these reviews first.

Me and my wife bought a iComfort Memory Foam mattress 4 years ago. Well it broke down to a big hole. So we finally got approved for a new one after my wife fought with Serta for 2 months. So we got the new one iComfort Hybrid Extra Firm for my back issues. We have had this bed for 1 month. It's already getting holes in it where you sink down. I advise would be don't buy, they are not worth all the money you pay for them. I have had better beds for a lot less.

We bought the I-series Applause Serta mattress, considered from the salesman of Sears as a firm mattress. It cost about $1300. When it delivered I thought it was a different one from the one I tested at Sears. It was soft and my husband and I are sinking when we sleep. Our back pain is worse and really we are very disappointed. It is a fraud to sell a firm mattress and realize that is so soft that you sink and you have to toss all night!!! The inspection process is ridiculous. They ask photos without nobody on the top to show it sinks on its own. So after I lost a lot of time taking pictures, sending to the customer service they reply to me that I cannot prove what I am saying and cannot reimburse me. I felt like I was going to turn crazy. We try to think what we could do to avoid spend more money to buy a new mattress. Any idea??? DON'T BUY SERTA MATTRESS AND SPECIALLY FROM SEARS!!! THEY WANT ONLY TO SELL!!!

This iComfort Savant Everfeel mattress should be recalled. My husband and I bought this mattress a year ago and we have not had a good night's sleep since. Additionally, we both are having back issues now and are very uncomfortable at night. We are now in the process of buying a new mattress and basically throwing away the $2000 that we spent on the mattress. However our health is more important than the money and getting a good night's sleep is what we're really truly looking forward to. There's absolutely no support in this mattress and I feel that it should be recalled.

Purchased this Serta inner spring mattress on Black Friday 2016. It is now March 2017. A bit over 3 months of sleeping on it, and the sewing threads are coming loose all over the top and sides of the mattress. I sleep alone, I'm about 5'11" tall and weigh 160 pounds. The mattress is always covered with a bedspreads, so no body contact with the mattress material. And yet the threads are coming off by the handful. If after 3 months the threads are coming loose all over, I cannot see this mattress lasting longer than a year! The Serta warranty is worthless, it only covers the springs breaking and/or the mattress sagging, anything else is not covered. Total junk. For what it's worth, this mattress replaced a 20+ year old Simmons inner spring. Instead of throwing out the old mattress I put it in the spare bedroom. I'm now glad I did, I have a feeling I'm going to go back to that old mattress before the year ends! Serta scammed me.

I purchased the Serta Perfect Sleeper Gel Memory Foam Lorabelle Mattress from American Mattress and the chemical off-gassing odor has become unbearable. I have allowed this mattress to air out for 96 hours since purchase and the fumes only seem to be getting worse. The chemical odor has permeated my entire residence and is making me nauseous. I contacted Serta and they recommended that I sprinkle baking soda on the mattress and let it sit for 30 minutes, but that made no difference. I am returning this mattress. DO NOT BUY THIS MATTRESS.

Bought a Perfect Sleeper mattress and box spring from The Firm three months ago. It cost about a thousand dollars, after taxes. I weigh 175 pounds. I tried this bed a few times in a few different stores. When it delivered, I thought they had sent the wrong one. In the store the mattress was made with memory foam. Pretty firm. Felt supported. This one was made of foam. Foam foam. I checked the tags. Seemed to be the same. Didn't know what to think. Felt like I was going crazy.

The orthopedic dog bed is beautiful & fits my dog great but all the fabric sheds everywhere. It seems it's not attached or glued. You can rub your hand over it and it pulls up & leaves a bare spot. This is only on the inside where the dog sleeps. The outside is ok. It is made of corduroy. Each time the dog gets out of the bed & walks on my carpet the stuff falls off of him & I have to vacuum. For over $50.00 this should not happen. Who says Serta is the best???

Great mattress for the first 6 months, then support degrade after that. I suffer from back pain so the i-Comfort Hybrid series in firm (Fundamental model) seemed like an ideal replacement for my 10-year-old inner spring Sealy mattress. Eventually you'll sink into a hole as the memory foam upper doesn't hold up. My wife and I now have a 'hill' down the middle of the mattress that limits your sleeping space to your own body cavity hole. I had 2 different inspectors come out from Serta and they both used their measuring tools to come to the conclusion that the bed is not defective and is within the warranty allowances. Yet I continue to sleep in my confined hole and am now considering taking this POS to the dump and eating a good amount of money.

NEW SERTA MATTRESS purchased on 12/31/2016. Mattress defective upon delivery (but delivery guys rushed out). I contacted MATTRESS WAREHOUSE, and Serta was contacted. They agreed to send a SECOND MATTRESS out. This SECOND mattress had same defect (valley / sinking in middle from head to foot). MATTRESS WAREHOUSE contacted again, and salesman told me for the 4 time that I can get a full refund. They changed their mind (if this was even the truth), and offered a THIRD MATTRESS. I declined, and the salesman told me a full refund would be ok. District Manager said no to the refund (he didn't have authorization... WHAT???).

We owned the Serta Prodigy II iComfort mattress less than a year when it started developing holes that we were sleeping in. We were both waking up with back pain and I developed a hip problem which has now turned into some very bad sciatica. I can no longer sleep on it. We paid about $2100.00 for it at Godby Furniture. When we complained to them they had someone come out and look at it. It was determined to be defective and luckily we are getting a replacement. I'm so disappointed in this and now I'm afraid by getting a replacement it will do the same thing and then nothing will be done about it. We have had an iComfort before this one for about three years but never had an issue with it. Our son now has it and it's fine. I feel it's just this Prodigy model. Please Serta take note!

I purchased my first Serta Savant lll mattress on 1/15/17. The odor from the off gassing was so toxic that when I entered my master bedroom I instantly felt nauseous & had serious headaches. My wife experienced the same problem. I searched every article available on Memory Foam mattresses and was told the strong toxic odor would dissipate in a couple of days. I took all of the bedding off, opened all windows and let it air out for 3 days. The smell only got worse.

After months of research and in-store exploration, we settled on the Serta icomfort F500. Price was $3699 before the foundation. We had an all latex mattress for 14 years and it was wonderful. But over time, it started to break down and needed to be replaced. You can't go to a brick and mortar store and find an all latex mattress so we ordered one online like last time. Only this one was not made with the same quality and it was too jiggly so we returned it at much expense and hassle. After that experience we REALLY do not want to have to return another mattress but the Serta icomfort F500 has to go. We have had it for about 6 weeks.

Wish I would have seen these reviews before I purchased a $2,100 Serta iComfort memory foam mattress. What a POS. I cannot believe they sell this junk. Sleeping in a "hole" cannot roll out. Sometimes I feel trapped. Please do not purchase this product!

Purchased from QVC, the Idolize model. See receipt, purchased in June 2016. It has been six months and the Idolize mattress has my body impression on both sides now from turning the mattress. I have hip and back pain from sleeping on this mattress. I am afraid that contacting Serta will result in no assistance, as I have read other comments and complaints. DO NOT BUY SERTA. This bed is cheaply made. I can lift the mattress and turn it myself, it's so lightweight and cheap. I am extremely disappointed. Cannot leave a review on QVC as the bed is no longer offered. I will however contact customer service at QVC as well.

My husband and I purchased the Boutique Suites 9" mattress and foundation in April, 2015. Initially, the mattress was comfortable. However, it was soon apparent that it was causing significant back issues to the point of being disabling. I contacted Serta but they had nothing to offer since the grace period had just ended. (For $1900 one would expect better customer service!) There are dips in the mattress where my husband and I sleep. The mattress is okay for one person, but it is terrible for two because we roll into the center. I try to sleep right on the outside edge of the mattress. It is so uncomfortable that I sometimes sleep on the couch instead. Honestly, the floor would be more comfortable than this mattress! I will never purchase another Serta mattress again!

We were so excited about our iComfort mattress when we first purchased it. It was so comfortable for the first few months and then, I began to notice I was waking up in the morning with severe low back pain. I didn't realize at the time how the mattress had actually broken down, and the indentation in the bed where I had been lying. I finally realized that as I was lying in bed, I was lying in a hole. I weigh all of 105 pounds. This mattress has continued to break down and deteriorate. The day I went back in to the mattress store to ask if there had been any complaints with this mattress was actually the 2 year anniversary of our purchase. I was informed that the mattress I had purchased had major problems that had been reported.

It's the best mattress when you are looking comfort and substantial support. I enjoyed the mattress and the people who work the company. Great laughs and fun and was helpful with the mattress that best suits my bunny and I.

The mattress is very comfortable and I wake up feeling refreshed. I would recommend this mattress to anyone. No backache or leg pain. I chose the firm mattress because of my back problems and believe me it helps. Are you needing a mattress that makes you feel refreshed and not waking up grumpy? Then go for it! You'll be glad you did.

I've tried several brands over the years but Sealy has been truly consistent when it comes to a quality mattress. Always good support (I've got two crushed vertebrae in my back + a crooked spine). Love this brand. Quality made, doesn't fray or unravel. Will straighten out your back which will help with chiropractor bills. Recently strained my back lifting a heavy suitcase. I was a guest in a friend's house she had the worst mattress (she bought a $100 foam topper for it). The topper was OK for 2.5 months then it died - total waste of $$$. I then rented a hotel room with a very good mattress (Sealy of course). I was in agony & it took 12 days of sleeping on their mattress to finally feel better. HINT: Shoes can also cause back problems so pay attention to the soles & heels. Buy new shoes if necessary.

Miserable nights sleeping on this new mattress. I wake up with so much pain and feeling exhausted instead of rested. When using the adjustable head raising the mattress bunches up badly. After paying an inspector 50.00 after only 6 months usage he naturally reported nothing would be done as he didn't find anything wrong. He was in bedroom a total of 7 minutes. This is going to be costly for me as I am an 84 year old widow on a very fixed income. And no one at the mattress store cares about my problem.

Does Serta iComfort Memory Foam Mattress need a Class Action Lawsuit? I've seen other posts on this website suggesting it does. My husband & I agree it needs to be taken off the market NOW, please. My husband suggested I should "look up" on the Internet to see if others with the adjustable bed & Serta iComfort Memory Foam Mattress had back and/or body pains.

Purchased this mattress and foundation 3 years ago for $545. The side I sleep on is completely smashed in and the springs make popping noises when I lay down. The mattress is so bad I can no longer sleep on it. Btw I weigh 210. So I contacted the American Mattress dealer and they want a $60 inspection fee to come out and look at it. Contacted Serta and they said too bad that's the way it is. What a scam. I will NEVER ever buy another Serta product as long as I live.

I bought a Serta Springview full size mattress from Sears one month ago. Just one month the middle of the mattress sinks for 1inch. I called for warranty however, guess what, they said the 1-inch sagging is normal and only sagging more than 1 and 1/2'' is eligible for free exchange. I just bought it for one month! Plus I slept alone and I am just 45kg. Since the third night it started to sink and after one month, it sinks for 1 inch and now they told me it's normal! My back got seriously hurt because of the sagging and I had to go to the clinic for physical therapy.

BUYER BEWARE!! Purchased an iComfort approximately 1.5 years ago. The top foam started to split and the length became larger than size of a human hand. Paid $25 under the warranty provisions to have an adjuster come and look at it. It took 8 weeks for Serta to response - only after I contacted their warranty claims department on my own accord. They responded 2 weeks later and said splits were not covered under warranty. I would never buy another Serta product again. Very disappointed.

My 240 lb hubby and myself (140 lbs) bought this mattress to replace another crappy mattress. The Sams memory foam mattress. We bought this POS at a small store that has since gone out of business. The first weeks or so, I thought maybe it was just me. I was exhausted, in pain, and miserable. We went on a vacation and stayed in a friend's small home with a $200, squeaky, old, feel the springs a bit mattress and I woke feeling better than I had in weeks. I attributed it to being out of town.

I purchased a Serta Mattress & box set on Dec 4, 2015 from Sleepy's. Now, only 10 months later, there is sagging in the mattress making it uncomfortable to sleep on. Considering the length of time elapsed, as well as my fiancé having major back issues, this is outright unacceptable. I contacted the warranty department today, and was told they "no longer offer an inspector". So they will send me a "kit" in which I will have to perform the task of gathering the inspection information they want, such as sending photos etc. I was also told if there is not at least a 2" "visible" indent then they will deny my claim.

I bought a Serta iSeries mattress medium firm a year ago and I wake up every morning with a back ache... when I try to get a hold of Serta the customer service line 1-888-557-3782 just loops me around. I've owned plenty of mattresses as I am 53 years of age and this is the first mattress I've own that continually cause me back issues. I thought maybe I just needed to get use to it... but as it's been a year now I'm gonna end up having to throw this one away and buy a new one. I would not buy these mattress... Especially now with companies that offer 100 day trial sleep period. Waste of a money.

We purchased a Serta iComfort mattress in March 2013. It is now sagging on both sides with a huge lump in the middle. My husband can no longer sleep in the bed as he wakes up in agony each morning from back ache and I now have back problems too. Never had a back problem before. Will see how we go with our local supplier - paid nearly $5000 for the ensemble so hope they honour the 10 year warranty. Will never buy a Serta again.

Ordered this through a Sam's Club website. Thought after reading the description I was getting a bed that allowed each side of the bed to raise & lower individually. Thinking that the wording "Cal-King Split" meant the bed could move as described above. Would have checked this out in store, but this model is not available at the local store. The wording even mentioned that each remote could be configured to operate either side which also led me to think that this product had two separate sections. Even tried calling the "dedicated Serta hotline for Sam's Club members" which was a waste of time. I was told by the person that she couldn't help me & to read the description & that she had no additional information & could not answer any questions.

BEWARE!!! DO NOT BUY A MATTRESS FROM SERTA!!! My disabled son saved for months and purchased a Serta mattress from sears - within weeks it developed a huge 7" high ridge across the queen size bed. He has been trying to get Sears to return calls. After many calls, we finally called serta who sent their own inspectors and deemed the bed defective. They just finally after months of going back and forth sent us a letter saying they will honor their warranty and replace the defective mattress but we have to pay an additional $149 to have it sent to us. Here is part of their letter. DO NOT BUY ANYTHING FROM SERTA!!!

Bought a king mattress from Rooms To Go with an adjustable bed frames. The Serta Mattresses (3) have been defective. The 3rd one is defective and Rooms To Go sent someone out who says it is not defective. The 3rd one is sagging and forms a pocket, where I slide into this pocket at night. I have had to change rooms to sleep in, as this is very uncomfortable and it is defective. WE paid almost 4000.00 for this disaster of a bed and frame.

We bought this bed after about a year of looking and comparing. We fell in love with this mattress and promptly bought it. Now almost 2 years later it is sagging on both sides and firm in the middle. When we lay on our sides we can feel the box springs! Are you kidding?! My husband is disabled due to his back and is hobbling around every morning. I'm waking with back pain now. I've never had problems like this. Serta needs to stand and deliver.

I purchased a Serta mattress through QVC. The mattress was initially firm and comfortable. After a year, the mattress started to become soft and uncomfortable. I contacted customer service and they sent someone out to measure the mattress. I was basically told that the mattress was not defective, but there is absolutely no way that this mattress is not defective.

I paid approximately $1700 for the Perfect Sleeper Elite III mattress. Will never make that mistake again. I became interested in the mattress after sleeping on one in a hotel. I liked that mattress and assumed that if I purchased one it would be identical, it was not. I like a firm mattress, and the one I received was firm... for a week. After that it showed impressions where I slept and was no longer firm but soft. Exactly what I did not want. I called to complain, they sent someone out to look at the mattress then sent me a letter later that basically said they couldn't find any manufacturing defects so case closed. So I am stuck with it. I will probably move it to the guest room and get another mattress... but it will never be a Serta again.

Bought a King Serta iComfort mattress last year in the absence of my husband who was still working and living in NY when I moved to TN. I lay on several mattresses for a good while till the salesman swore by the Serta iComfort after I mentioned my husband's back problems. It seemed comfortable in the store and now that I read other reviews it makes sense but the mattress did not feel as firm in the store as it does now. I mean it is painfully firm, because now after a year I have back problems and hip pain from the pressure of the mattress. My husband hates it so much he would gladly throw this overpriced mattress to the curb. I was also told to jump on it by the salesman which I have done. I tried pleading with Serta to let me return the mattress for a softer one even if they prorated it, they simply brushed me off saying "We are sorry you feel this way, and sorry but you are stuck with your purchase".

Do NOT fall for the 30 day in home trial. We did, and now they are charging us over $500 dollars. Apparently it was in our confirmation e-mail that they charge 15% of the mattress price, as well as delivery fee, if we do not like the mattress after the 30 days. No problem paying the delivery fees, however the 15% charge when it was a 30 day in home trial is a joke. Mattress was not comfortable, hurt my back, felt every movement my husband made in the bed. Serta just lost our business forever. We had intended on buying a Tempur-Pedic mattress from them (more expensive) but they just lost out on that sale. Will be buying our mattress elsewhere. We will definitely be sharing our experience with them to our friends and family. So disappointed.

We have owned this queen size mattress for 7 months. Sags where we sleep making it very uncomfortable. The center between us is uncompressed, making a slanted feeling. I am 175 lbs. Quite disappointed considering the price paid and their claim of years of good comfort. I haven't looked into warranty/exchange yet.

After purchasing an iComfort mattress, it failed within two years. The mattress was tested for a 'fail factor' (my term) but it was within their specs so we were denied an exchange. I had them test it 6 months later and it was still within their specs so we were denied again. When I sleep on any other mattress, as on vacation, my back is markedly better. Now I wake up every single day in pain. I see a chiropractor, a massage therapist and an acupuncturist just to maintain (and that is on top of doing daily exercises to keep my back strong). $2600 down the drain. I will never, ever consider a Serta again. Thanks for nothing Serta.

We bought a Serta Latex Mattress back in 2000. It was getting time to replace it so I started looking as it is almost 17 years old and it is starting to sag. My husband wanted the exact same mattress. Well they discontinued it and only make the Latex Mattress in Salt Lake City, Utah. So I called the Serta Manufacturer in Salt Lake. Had them look up the specs on my old mattress. They said they now sell a latex that is only a 1/2 inch difference from my old mattress but it is not a pillow top. It is a euro top but you should not be able to tell much difference. They said I would have to purchase through a local store and gave me the store information Bradley's Furniture in Salt Lake City. I called them and asked a lot of questions about the mattress over the next couple of days. I was told that the owner had this same mattress and loved it, the owner's son said he had this mattress and loved it, so forth.

Hello, I purchased a Serta Perfect Sleeper Glitz Euro Top Cal King Mattress Set in December 2015. In less than 7 months my bed collapsed on one side. I have a 10 Year Warranty but Serta is refusing to replace the defective mattress. It must be a problem with their product because there's several complaints with other customers who are experiencing the same issue. I spent $1000 and want to have my warranty honored and receive a replaced mattress asap. That's not much to ask for because I paid to make sure I get comfort from a reliable company. QVC does not want the responsibility and has passed it back to Serta. It's been over a month and still no response from honoring my warranty. I want to resolve this issue because the mattress is causing aches and pains. Think twice before getting a mattress from Serta.

Bought this bed in April of 2013, it was ok for about 6 month. Now it sags so much it's almost impossible to sleep on, and getting out of it is even harder. We paid over $2000 for this bed and figured it would last a good 10 -15 years not the 3 1/2 we have had it. It has been bad for almost three years and is getting worse. I am at a loss. I don't know what to do. Can't really afford a new mattress, and I am not happy with Serta. My wife has Lupus and the bed is making her condition worse. Owning this bed has been a nightmare instead of sweet dreams.

My wife and I bought this product in early 2014. At first (first two weeks) it was nice. We had never owned a new mattress before. Due to being young, newly married, and having a small child we never had the money for a new one so, when we finally got to where we could we bought one. We shopped for about 3 days testing out different ones from different places and found this one. Like I said it was great AT FIRST. Two weeks after bringing it home I woke up with the worst backache I at 24 had ever experienced in my life with exception given to slipped discs in high school. The next day same thing and my wife was the same. This went on for about a week until we decided it was the bed.

We were pleased at first but started having problems after about a month. Mattress started to sag on both sides where we sleep. It was like sleeping in a hole. We contacted Mattress Firm who advised us we were still under warranty. It took well over a month to get an inspector to our home. Turns out, it wasn't the mattress, it was the box springs. They were destroyed. We turned them so the outsides now faced inside so we could sleep again. Our claim was denied because our roof leaked onto the mattress. We just need new boxes. Who cares if there's a stain on the mattress? Never again.

I bought the 3" Cooling Gel Memory Foam mattress topper from Kohl's a month ago and I've been losing sleep ever since. It's like sleeping on lava. I'm heading into menopause and really needed the cooling ability. Maybe this gel topper will help me stay warm in the winter. Hope I can make it until then...

We had our Serta mattress for only six months when it started sagging on both sleep sides. It's now been two years with the same mattress and my husband and I cannot even roll over. We call it our cocoons! Aches, pains, discomfort! I think I slept maybe two hours last night!!! Dreading the thought of even trying to get some sort of refund, I bit the bullet and made the call. Serta told me that because it's under five years and I purchased it from Menards, Menards will help us out. Sure enough, Menards guided me on what to do.

Bought Serta foundation and mattress. 4 yrs foundation cracked and broke, breaking all but one board. When we looked inside, all the boards were cracked due to staples holding support to the wood. Paid to get new foundation under warranty. We upgraded to higher quality. 3 wks later new foundation broke in same way. The breaks are due to bad wood and big knots in wood. Defective products,. They wanted us to pay again to trade new foundation. I will never recommend a Serta product. Why do that? If they use bad products, the next one will be bad too.

We bought a Serta harmonizer mattress one year ago this month. We started seeing the sagging in about 4 mo, it only got worse as the months went. Now we can hardly sleep in it, our backs hurt all the time. We bought it from QVC, and I thought it would be ok. We already had a Serta we have had for 18 yrs, and just now replacing it. I now know it isn't QVC's fault but Serta's. I had to check mine myself because Serta had no one to check it and it cost me 35.00 dollars, and they still denied my claim. Serta is a bad name in mattress. Do not buy.

In September of 2013 I purchased a queen size Icomfort memory foam mattress. I tried the one in the store and loved it. I asked about indentations if I slept in the same spot and support as I have back problems. After 22 months of use I started noticing there was no memory to the foam! I also noticed that there was a indentation where I slept. I could push on the mattress and it bounced back like plain old foam. I called the store and they passed me to the Serta rep in their store. I was told that the only thing they could do is send a Serta rep out to see if the indentation remain for as long as 10 minutes at a depth of 1.5 inches or more. They said it was all just an interpretation of the rep. It was the only thing they would look for. I made the purchase of a waterproof cover. This was a requirement to keep the warranty valid.

Well we bought a Serta mattress 3 years ago with a 25 year warranty. The bed is sagging badly but not enough with Serta's unrealistic sag test so they will not replace it. I am a laborer by trade and my back feels good all day. When I go to sleep I feel like I am laying in a ravine and it is hard to get out of bed. When I do wake up my back hurts so bad - I can barely make it to the bathroom. And after suffering for a couple hours my back starts to get back to normal. Paid almost $3000 for mattress and are now stuck with it. Do not buy Serta. They will not or do anything possible to avoid having to give you a new mattress. They could give you a 100 year warranty - doesn't do you any good if the time comes when there is a claim - if you like wasting money and having a miserable existence like me then buy a Serta.

We bought the Serta iComfort series bed. I wake up in pain everyday. I called Rooms To Go and spoke with someone in customer service who said there was nothing they can do. We spent $2,500 on that mattress and I sleep better on my daughter's $200 mattress than I do on the Serta. I will never buy another mattress from Serta.

Serta iSeries ~ This was our third mattress purchased in three months. The first one was Astoria, terrible and after 30 days was falling apart. Replaced with an upgrade (prodigy more money) and soon that too was returned and replaced with iserta (more money again) the salesman said this was the best mattress on the market and had no complaints. After the first year we began sinking into a hole! We have been contacting the warranty department ever since (1 1/2 years) to get this taken care of... Guess they are sleeping on a really good mattress because they're not getting back to me... Really???

This mattress is nothing short of fraud on the part of Serta. First of all, it is a $1800 mattress. For the first year it was fine as we seldom used it in our vacation home. But gradually, it developed this "hole". I mean like a "mush hole" in the center. Serta said I would have to pay an inspector $75 if I wanted to take advantage of their warranty and there would be no guarantee if there was not an indentation of at least 1.5". Well, you see there is the catch. There is not an indentation. It is a memory foam mattress. If you looked at it and put a yardstick across it, it would show barely any indentation at all. This is not an indentation - it is a "mush hole" that you have to struggle to get out of in the morning. And it is horrible on your back as your butt lays in about 5" deeper than the rest of your body.

We purchased the IComfort Serta Mattress in December 2011. We paid approximately $5,000 for the unit. The motor had to be replaced within the first three months. Even though they say the mattress doesn't need to be turned - you must turn it otherwise you will get indents in the mattress. Most recently, my lower units quit working in June. The parts were on backorder, I waited for three weeks. Today, the upper units stopped working and the parts again are on backorder, expected to arrive in June. The only way to lower the bed is to disconnect the unit.

We purchased an iComfort mattress in September 2012, and it is already broken down. Much over the 3/4" allowed. We had a rep look at it as there is a fabulous 25-year warranty. Unfortunately, the Serta Company does not play well with customers. One of the two tags were missing (not removed by us), and for that reason they will NOT cover the warranty. Funny fact that this mattress hasn't even been in existence for longer than their warranty. Makes me sick to my stomach that we have thrown away $1800 for a bed that we had just a little over 3 years. In my research, they also do not abide by their warranty if there is a stain, no matter the size. Truth be told, they will do anything to not cover your mattress under their "fabulous" 25-year warranty. Beware, and shop around unless you don't mind paying $40 per month to sleep on a mattress.

I have sold many mattress, and I bought a Serta Masterpiece. After a few short months the bed not only sagged. The coils poked a hole in the side of the mattress. I had to start cutting them off. I think I am going to have the media let people see what they are up against.

I bought the mattress along with its normal box spring. In 2013 about 1 year I noticed it sagging. I decided to get a different frame that has crossed bars. Now it's 2016 and it sagging more than ever and it has this brownish rusty looking color coming from underneath the mattress cover. This thing has a 25 year warranty and it horrible. Company will not replace mattress if stained. Well I haven't done anything that's for sure. I have asthma and allergies so I've kept it really cleaned.

We were sold an iComfort mattress at Mattress Firm. Bought the adjustable frame as well and we're charged over 3500 bucks. We returned the first mattress within 120 days as was allowed to try a different one because we were unsatisfied with the first one. Little did we know that the second mattress, Savant iComfort, would be just as painful as the first. I am writing this with extreme back pain. While Mattress Firm has agreed to credit me for the mattress, it still doesn't take away the fact that they sold a terrible product and Serta manufactured a product that causes back pain while alleging to be a comfortable and supporting mattress. Never buy a Serta mattress. I do blame Mattress Direct as I begged them to return it after 2-3 days!!! They only replaced it with another horrible back-aching bed!!! Never, never, ever buy a Serta mattress!

Around 5 years ago, after having another brand mattress (that we LOVED) for nearly 15 years, we figured it was time for a new mattress. We shopped around and decided to go with a Serta. We went with the highest end model Serta in the store. We tested it in the store and it was very comfortable and very supportive. We brought it home and it was never as comfortable as our old mattress had been when new, but overall we were happy with it... for about a month. About a month in, we started noticing that both sides where my wife and I slept were getting lower (after a month!) and there was a mountain in the middle.

I am trying to save just one person from having this experience. Serta does not send the mattresses that you lay on in the stores. I bought from Serta direct because they had a promotion that turned out to be less than honest. The mattress that we were sent was a lot different than the store model, and we went to several different stores. Now we are going to lose $489 simply because the one picked was not the same as what was delivered. So we lost $489 in 40 days. Please just shop other companies, Serta won't even work with us. 15% disposal fee, (like they are going to throw away a brand new mattress) yea right. And $200 shipping. $489 wasted. Worst retailer experience and was hung up on after complaining, and being put on hold for 28 min.

I have posted a couple of times about my experience with the iComfort by Serta. After the second failure of a "custom built" iComfort sleep set, and doing my own inspection for Serta, my wife and I agreed to pay a little over $100.00 to have a hybrid replace the iComfort. This mattress is a vast improvement over the previous 2, but it is still not worth the three thousand dollar price tag. The original purchase came with a 25 year warranty, and the mattress we settled on has a 10 year warranty.

We were sold an iComfort mattress at Mattress Firm. Bought the adjustable frame as well and were charged over 3500 bucks. We returned the first mattress within 120 days as was allowed to try a different one because we were unsatisfied with the first one. Little did we know that the second mattress, Savant iComfort, would be just as painful as the first. I am writing this with extreme back pain. While Mattress Firm has agreed to credit me for the mattress, it still doesn't take away the fact that they sold a terrible product and Serta manufactured a product that causes back pain while alleging to be a comfortable and supporting mattress. Never buy a Serta mattress. I don't blame Mattress Firm but just never ever buy a Serta mattress.

My husband and I were married 2/14/13. We decided we needed a new mattress soon after. We went to Mattress firm purchase a mid level innerspring mattress. After 2-3 months we noticed it was dipping, and holding our positions where we laid. Then we discovered the mattress was absorbing the color of whatever sheet we placed on that week. We contacted Mattress Firm and by the measurement of the 'dips ' it had developed (I weigh 174, my husband 230, not lightweight, but not over the top) they would exchange it. We were coerced into their top of the line Icomfort series by serta. It had all the bells and whistles. Adjustable base, the feet, the head lounge position, plus 'massage' settings (which is little more than a bad vibration, think back to the sleepy hotels where you'd put a quarter in... that's it) but nonetheless.

We bought a Serta Mattress from JCPenney on March 21, 2015, delivered to our home on April 9, 2015. Two days after delivery we called JCP and complained about the holes in the mattress. They sent a technician who found no problem at the time. But what he used to measure the depression was almost laughable. It appeared to be a round gadget that couldn't have weighed more than a 1/2 lb. then he took what looked like a string and placed it on top of the mattress from side to side. You could see a small hole but even I would know that there has to be some weight put on the mattress to see the high definition of that depression. We called JCP several wks later since they never got back to us with his report. When they told us there wasn't any problem I immediately said that there definitely was a problem but was told that I couldn't put another complaint in for 30 days.

They sent a company out to check my memory foam mattress, as it was sloped in several directions and very uncomfortable after owning it a few years. The inspection report read one thing, the typed version they sent me was altered from the original, which I have a copy of. I attempted to explain my issue with Customer Service but kept getting rudely interrupted by the service rep, who stated the document was not altered of falsified. REALLY, I HAVE IT IN BLACK AND WHITE!!!

I bought a Serta mattress cost me $2,000 at Sears. At beginning was ok but after a year it sink in the middle. After that it was a nightmare trying to sleep with back and neck pain. I call, they told me to take a pic and I sent it but they said don't see any hole. I call several times but no results. I'm disable and bought the mattress and since when that happen can't sleep all night.

I bought my iComfort in 2011 and it was fine for first 6-8 months, then all the problems started with severe back and leg pains! Have not been able to sleep on this piece of garbage since 2012. It is in the other bedroom for guests and they do not like it either but is fine for 1-2 nights' sleep for them. I have been sleeping on my 20-year-old mattress from Simmons and it is 10,000 times more comfortable than this iComfort. And I have emailed Serta a few times in the past but never received any response and that tells me just how horrible they are to deal with. The so-called stain policy that voids a warranty am sure will be in a class action suit soon. A stain has absolutely nothing to do with poor workmanship of their product. So let's let the courts decide this matter.

Dear Serta, as I sit here with lower back pain once again, I would like to thank you for your disregard for my 15 years of loyalty!!! My 2 year young Serta mattress has a confirmed sag but your company won't replace it because of "stains". What a silly reason! Sag and stains have nothing to do with each other. Goodbye Serta brand. I will never buy you or recommend you again to anyone!

After owning a Serta "Beautyrest World Class Recharge Shakespeare Luxury Plush Pillow top Mattress" for about two years, and paying over $2000, the mattress was sagging. So I called Serta, and they send you a "sleep set inspection kit" where you have run a string across the dips in the mattress and take photos from different angles. After doing all this they agreed to replace the mattress. When their team arrived they said that they couldn't take the mattress because of a small stain!!

Purchased 2009 and was not used until 2011. In the showroom the mattress is great. Within a year, the mattress developed craters where we sleep. We rotated the mattress to limit the exposure time to my 230# self. The craters only got deeper. Now, the craters actually prevent us from rolling over in the night. The depression were measured at 1-3/8" there. The threshold is set at 1-1/2" as measured by an "independent" inspection agency. I called, I emailed and the smug Jim **, senior account manager, replied on the phone, "Comfort is not a warranty issue." You make mattresses that fail! Additionally if there is any sign that the mattress was exposed to water or any dirt, they void the warranty.

My wife and I bought 2 Serta twin xl mattress and foundation sets along with the power adjustable beds. The bed units are made by Leggett & Platt. No problem with the beds, great product and I had business experience with L&P before which is why I was comfortable with their product. The Serta mattress sets were another issue entirely. After sleeping on the mattress for 1 year we noticed a significant loss of firmness/support.

After 5 months this $2000.00 mattress started sinking in the middle. Purchased from Ortho mattress, they failed from my first phone call. Finally got them to send an inspector and both times they agreed the mattress was defective. Serta says it doesn't sink enough to warranty!!! Both Ortho and Serta deserve a class action lawsuit in my opinion. Don't buy From Ortho or Serta. I'm at Ike's now replacing this piece of crap!!!

This is the 3rd Serta mattress I've bought in the past 6 years. They feel great and a year later it's a nightmare. The mattress doesn't hold up and it's like you fall into the middle of the mattress 5-8 inches. The whole mattress deteriorates. I've had more back problems with their iComfort mattress that's supposed to be the best. I bought it thru HHGregg. They told me twice they'd pick up the last one and replace it. They never did. I think they tell customers whatever they want and then do nothing. I have a new foam mattress being delivered by a company my chiropractor recommends. It's manufactured by Best Mattress here in Columbia, SC. It has a 10 year warranty and feels great. I'll never buy or recommend a Serta mattress and I'll never do business with HHGregg again.

Purchased a IComfort Revolution King mattress in Jan of 2012. Price for the mattress alone was $2200. With the adjustable base it came to $5500 total. When it was delivered it did not feel like the showroom model at all. Called the store to inquire if it was the correct mattress. We were told that we needed to jump on it to soften it up, something that was never mentioned when we purchased it. It had a strong chemical odor as well, that gave me headaches. The smell dissipated and the mattress softened in time. It felt good for the first year.

We purchased an iComfort cool king size mattress one year ago. After a couple of months, we went back to store about the fact that it felt like each of us were sleeping in a bowl. They asked us if we had been turning the mattress monthly. So we started turning it monthly and may I add it weighs a ton to do this. After six, back to store. They said they would send someone out to do a depression test. They explained what that was. When we got home we did the test ourselves and lo and behold the mattress passed, of course it would, foam retains its shape without extra weight... We called and cancelled appointment as we know where it was going. Today we went to store and told them that nothing has changed and that it feels like we are crawling out of a bowl every morning. They are going to send someone out, but I am pretty sure how it will end... Do not waste your money on this mattress...

We bought a king size Serta in 2007. We liked it for the first few years then the pillow top shifted approx 4 inches overhanging the one side along with the springs and side caving in. My husband and I have to sleep on the edge of each side otherwise it sucks you into the center. All the salesmen brag about the warranty but the warranty doesn't mean jack crap once you have a sweat stain on it because now you have no warranty. The mattress protector cover is also suppose to be warrantied for 10 yrs, then how do you still get sweat stains on the mattress? We ended up putting a memory foam topper on it because it was too expensive to buy another king size mattress. Oh by the way you must buy the foundation set at the same time you purchase the mattress or you don't get a warranty either. What good is the warranty anyway if it sucks to begin with.

I purchased a Serta icomfort revolution queen bed from Sleep City in Henrietta, NY on October 20, 2011. I paid $1,750.00. This included the steel frame to put on the floor, the matching box spring and the icomfort mattress. At first we were very happy with this mattress and slept well. About 18 months later, we were not so happy with "the sag". We purchased a select comfort bed from a friend that had independent controls for his or her sides. This bed lasted about 6 months and we were not happy with the 6 inch border or wall in the middle of the bed.

Bought a Serta iSeries Mattress and it was uncomfortable from day one. After 3 weeks of trying to get used to it and several chiropractor visits for back and hip pain we tried to return it. The business I bought it from wouldn't even exchange it! I called the Serta company and they said it's depends on individual business policy that sells their mattress. Will NEVER darken their doorstep again! Going back to old school Innerspring Mattress. Cheaper and more comfortable.

First off, my husband swore the mattress that was delivered was NOT the mattress we sampled in the showroom. Ok, it was comfortable for me for the first week. Then I started to take his complaints seriously. The thing started sagging. If you got too close to the edge, you felt like you were falling down the side of a mountain. The only place that was comfortable was smack in the middle of this queen sized mattress and that was only if you were ALONE in the bed. Well hello, where is hubby supposed to sleep now?

We purchased an iComfort Savant Mattress set, king size from Rooms To Go less than or about a year ago. I've never been one to have back problems even though, yes, I am a bigger girl... but since having this mattress, my back is in the most horrible shape imaginable considering I was fine prior. We've had someone come out to measure twice now and now they're saying we can replace the mattress and box springs, and that there is a new revamped version of the same mattress available now that came out only 3-4 weeks after we bought ours to make the foam inside better. Now we have to decide whether to give it another try or go a whole new direction. I've been suffering from not only back pain but also horrible pain in both of my hips, my neck, my shoulders, and even my feet.

I knew I was having neck, back and hip problems and suspected my Serta mattress. It was just over a year old when I started noticing real problems. It came with a 10 year warranty... however there are a couple stains on it (perspiration I suspect)... but they will not do anything about it due to them. SUCKS! I don't have a bunch of extra money to buy a new mattress... now What! After reading so many reviews I realize I'm NOT losing my mind and it IS the mattress... Has anyone found a good affordable, firm mattress? Thanks.

My wife and I purchased the king epic mattress from a local furniture store in Cincinnati. The price of the mattress was 4,200.00. It comes with a 20 year warranty. I've read other reviews here and one thing is consistent. The sales people try to sale you a 140.00 mattress protector to go with it so the warranty is not voided. We purchased the protector. The problem with the mattress is that it is sagging badly. We've had it for about 1800 months and Serta refuses to replace it.

We purchased this mattress 3-4 years ago at a Mattress Firm. The mattress was super comfortable at first. We paid $3,000 for this mattress and its 20 yr warranty. In order for the warranty to be valid you must purchase their special mattress cover which doesn't allow any fluids to penetrate to the mattress. It also doesn't allow the mattress to breathe or the cooling gel to work. Our bed started to smell with the cover on which is due to the mattress sleeping so hot! We removed the mattress cover and we noticed a huge difference with the temperature at night. However we now have normal spots in the mattress which now void any warranty.

iComfort foam mattress - I purchased my mattress 3 years ago. When it first came out because Tempur-Pedic was expensive. But I paid almost 3000 dollars for a queen size mattress. The issue started when I saw on one of the sides of the mattress was caving in. And then I had foam come out of the mattress as well. I paid extra to get a 15-year warranty. Well that doesn't mean ** to them when you have one sweat stain on the mattress. Oh I'm sorry, I didn't know I wasn't allowed to sweat on it. They told me my warranty was void due to that one stain. I can't believe I spent all that money and paid it off quickly. Didn't make no difference to them. They are dishonest, rude and take forever to get back to you.

In October of 2014, my husband and I were searching for a mattress that would be best for us. We were willing to spend the money if we got what we wanted AND it was guaranteed not to sag or be defective. We spent $1800 on the Serta Emissary king mattress because we were assured that the 20-year warranty would protect us if the mattress began to sag or otherwise become defective but we had to spend $100 on a special cover to protect the mattress from staining. This cover prevented the mattresses cooling gel technology that was also a selling point.

Purchased an iComfort Insight King size mattress and box springs from Sears, spending over $1600 for these items, along with a special no stain cover that we had to have so the warranty would not be voided. We bought this in March of 2012, we started seeing a bad sagging in about 18 months. We kept rotating it per their instruction. After a few years, we decided that maybe all the back, neck, leg and hip pains may be related to the bed. We decided to measure the bed and do some research on this bed. Turns out it has a sag over 1.5", and we knows a half dozen owners of this brand who also are not happy with this product.

I Bought my Serta at Rooms To Go 2 years ago. Everything worked out good for the first at least 5 months but then the mattress started getting deep in the middle and from a hard mattress to support the back it started getting weak. My wife and me started getting backache every day, so we call Serta customers support which the lady was very rude and sarcastic and asked me if I bought a extended warranty. I told her "I paid $2,000 2 years ago and 25 years warranty." Now they wanna charge me a $35 dollars inspection to start and it's not warranty that they replace the mattress... My Suggestion people, STAY AWAY FROM ROOMS TO GO AND SERTA MATTRESS. With Rooms To Go I bought all my furniture and in less than 5 years I had to replaced it... Supposedly LEATHER ISN'T REAL LEATHER...

A few months after the purchase of my Serta mattress in 2013 I started have neurological symptoms such as what's called a tetany of my muscles where they felt as though I wasn't able to move them, my memory started to be a small issue, headaches. The tetany would happen sporadically so I don't think too much of it, though it was in the back of my mind. As the months went on my symptoms started taking over my life. I finally started seeing every doctor you could imagine to no avail. Blood work was fine, pillar of health. Yet I continued to push and push knowing this wasn't ok or normal.

Absolutely horrible mattress! Causes severe back pain for my husband and I which doesn't happen when we sleep in another bed.

I purchased a full size I Series and within 6 months it caved 4 inches and of course Serta gave me another one and within a month it caved 1 inch - Serta and Eller & Owens (Murphy, NC) stood behind this one BUT Serta & Eller & Owens said if I chose a upgrade I would have to pay the difference. But I chose one less than the original $1200 I paid but no refund (too bad). Eller & Owens even said if I return this one there would be a $250 restocking fee. YEP another way to get more money.

After a harrowing 6 month ordeal with JCPenney, and 2 Sealy mattresses, (I did previous review) I purchased a New set of Serta. The original set I bought was a display, and upon delivery found I received the wrong item (GREMLINS FOLLOW ME?). The store set me up with another set. Again this was a previous season's mattress set and Serta had sold a truck shipment to the store. I was nervous but agreed to the set which was a firm which I was told was comparable. I received delivery, and could not be more satisfied. It has been 8 mos. and I am finally sleeping well and am sold on Serta.

The Serta direct sales delivered my mattress set to a local delivery company less than 7 days after I ordered it. The delivery company called with a delivery date 3 weeks later. The delivery company is approximately 60 miles from my location, so my mattress set sits in storage for 3 weeks while I wait for it. Of course, Serta has already gotten its money while I wait. I decided to cancel and was charged a 15% cancellation fee. The delivery company told me via phone a 2-day delivery was possible, all it would take is more money from Serta, blackmail if ever I heard it.

I made a warranty claim with JC Penney on my defective Serta mattress. The mattress had developed dips on both the left and right sides of approximately 2 x 1/12 feet. As s result, I was sliding off the edge of the mattress. Penney's sent out a clown who noted the dips but decided that since in his estimation they weren't 1 inch deep they were just normal wear, and that the warranty didn't apply. Serta agreed with that determination even though it clearly contravenes their warranty. It's ok if I can't sleep on their mattress as long as the foxhole isn't at least 1" deep. I'll never buy another Serta product or anything from Penney's again.

Our $900.00 Serta mattress was bought 4 years ago from the Brick. The seams are coming apart around the edges of the mattress. The box spring is in perfect condition. We contacted Serta with our problem. They sent out a guy to take pictures. Because the mattress is only 4 years old, he thought that the warranty would cover the problem. However because the support railing under the bed was not in the exact middle they say they will not cover it. How would a support railing have prevented the seams on the mattress from coming apart is beyond me. Lesson here is don't buy a Serta mattress or any other mattress connected to Serta. They don't stand behind their products.

This is the worst bed purchase we have ever made! We have had our bed a little over a year and both my husband and I have developed horrible hip problems. From both a sitting or laying down position we struggle to walk after getting out of bed. We are both young people and should not have have problems like this from getting out of bed. When we travel and stay in hotel beds that are normally horrible we find them relieving. I would love to get a new bed but after the amount we spent on this one I just can't justify it. I can't say this enough, but WORST BED EVER!!!

My husband and I purchased this bed set on 10/04/14 from QVC and it was received on 10/17/14. In 2 months times, the supporting board on the box springs snapped. That's when the fun began. Pictures along with $35 were sent for an inspector to come. He told me that we had everything set up properly and that we would get a call on what to do next. No call, no letter, no information available until almost 3 weeks later.

First originally we purchased this mattress and we were extremely happy with it for the first year and half. However over time this mattress has gotten softer and softer. We are fine for the first 3 hours sleeping in this bed but after the three hours my wife and I constantly wake up and we are unable to get comfortable again for the remainder of the night. It has come to this point where my wife refuses to flat out sleep in this bed anymore and I soon personally followed suit. We purchased this mattress for long term use and we have asked the Serta manufacturer to help us make this right especially only after 1.5 years of usage!

I called their 800 number on the warranty label and you never get a person. You have to leave a VM. I left a VM on Monday at 8 am and again on Friday 5 days later. I never received a callback. This is the most unsatisfactory company I have ever dealt with. I own an insurance agency and if I never returned 2 VM I would be out of business in a few months. I will never buy a Serta mattress again. This is unacceptable.

I first contacted Serta regarding a depression so big, my son placed a bed pillow in it under the contour sheet so he could sleep. It took them 3 months, 2 visits from an inspector and numerous phone calls from me because they would never call like they said they would. Then they denied the claim because they said the depression was not deep enough. My son is going to a chiropractor!! I hadn't thought of it at the time of the last phone call but I should have told them to shove a sheep up their **. I will never ever buy another Serta product and I will tell as many people as possible.

A month after purchasing a new Calif. King Serta mattress it began to sag. The sagging continued until I could no longer sleep comfortably on it. I would wake up with my shoulders and neck aching. When I got up my back would ache horribly. I have to sleep on the very edge to find a firm spot and have fallen out of bed doing this. I hate Serta mattresses!

Purchased Icomfort mattress. Started noticing support issues along the side of the mattress creating an unbalanced sleep pattern. Body constantly trying to get comfortable. Called Serta, jumped through all the hoops to provide receipt, tags etc and had technician come out. Technician arrived and used a string line to test sagging of side wall. Said it was fine. When we explained that you can feel the difference in support from one side to another, he said he was not allowed to sit on the mattress or feel the mattress. We explained what was taking place and he noted it, but did nothing more than the string line test. He left and we got word that there was NO issue with the mattress.

Purchased the Serta Beachview Firm style mattress and box spring in May, 2014. This was the worst mattress purchase ever. After a few months it started sagging. Never heard of having to rotate your mattress, but I did. Now I wake up every morning with terrible back pain. If I lay on the edge I roll right back into the middle. Have not been able to get a good night's sleep in months. I hate this mattress! One day I noticed something hanging down under the bed, it was the netting under the box spring. I'm actually thinking of just getting another mattress. I will never buy another Serta!

My husband and I stayed at a hotel in Sedona, AZ for our honeymoon and we fell in love with the mattress that we slept on there. It was so comfortable and it felt like we were sleeping on a cloud. Upon our departure from the hotel, we asked the desk clerk what kind of mattress they had in their rooms. The clerk gave us a 6" x 6" postcard that had details about Serta's Guest Purchase Program that enabled hotel guests to purchase the very same mattress that they slept on at their hotel. We placed our order and received our Serta King Presidential Suite Eurotop mattress, split box springs, and standard metal frame on May 31st, 2012. We were so happy to be replacing our old, worn out Queen mattress set with this amazing cloud mattress. We had the delivery men take our old mattress and box spring.

I purchased a king size I/comfort mattress from JCP that was hard as BRICKS on 5/6/15. Serta refused to exchange after their technician came out and verbally agreed it was too hard. I request for them just to comeback and get - my pickup date was scheduled on 7/9/15 between 8am-10am. I called and they said it was scheduled for 9am-11am. It's now after 12 pm EST and not truck or call. DON'T BUY SERTA!

Bought a Serta mattress from hhgregg months ago, so very disappointed in the purchase or the quality of the mattress. Very uncomfortable, suppose to be a king size but none of my sheets or blankets fit. It's as though it's a queen, doesn't even fit the king box springs or frame of bed. Would like a contact number or email address to contact Serta cause HHGregg is not responsible. Will never suggest a Serta to family or friends.

I had my original Serta Mattress for 5 years. It started sagging really bad in year 4. After two times of having the warranty company come and measure they finally decided to replace my mattress with what they said was "comparable" mattress to mine. I finally received my mattress and it is a piece of garbage that feels like I am sleeping on the floor. When I called to complain they said that Serta does not guarantee comfort on their mattresses. Isn't that a laugh since a mattress should be comfortable? Well lo and behold they will not do a thing for us and basically said they are not responsible.

Purchased I Comfort Sealy from city furniture July 2013. For the first few months it slept well. After like the 5th months I started to see small indentations on my husband's side and he started complaining of back pain so much that he went and got an MRI. As time progressed this mattress became worse and worse. After two years the indentations are ridiculously large. I read everyone's complaints. I really do not understand how a company like Serta that makes consumers have to spend money in order to get an inspection to test what they know is a very defective product. I do believe that something does need to be done. I have not even called Serta but at this point from everyone's reviews it's a waste of time and it's time to take some serious actions. Very dissatisfied consumer.

SAVE YOUR MONEY. You do not want this bed. Warranty is a joke. I was told I had to send money with my warranty claim, just to have someone take a look at the bed and then there is no guarantee that it will be replaced. We were told this was a great bed... did not even last 6 months before breaking down. When looking for a new bed, we run when we saw Serta! If you are thinking of buying Serta, go to the restroom, drop your dollars in the toilet and flush. It will be the same outcome.

We purchased a king size Serta iComfort Mattress, paying over $2000 for it. It slept well for a few months but then we started to notice some sagging and began to have some discomfort and trouble sleeping. It has gotten steadily worse over the past several months. Now there are ruts clearly visible in the mattress and when we lie down on it the mattress depresses several inches. After sleeping on it we feel like someone has beaten us with a bat. Our complaint so far has netted us a promise to send someone to take pictures of it so that it can be evaluated. It took constant calls for multiple weeks to get even this far. My fear is that we will join all the others that have stories of extremely poor quality product with equally or worse poor quality customer service and, in the end, nothing done to correct the situation and honor the warranty. If so, count us in if someone is starting a class action suit.

We purchased this mattress a little over a year ago and started having problems with after 9 or 10 months. We reported the problem to Serta and even sent in pictures and tried several times to discuss this issue with customer service but to no avail. We paid $1,900 for this mattress and have had nothing but problems with it. My wife has been to Dr. ** at Sports Medicine several times and I also have had back problems due to this mattress. The suggestion by pain management was to change mattresses, but we cannot afford to buy another one at that price. Customer Service has totally ignored our phone calls. I think this company is having so many problems with their mattresses that they changed their phone number. We sent in our receipt along with pictures and to no avail. How sad this company.

We purchased these mattresses (SERTA ICOMFORT BED) about 18 months ago. After about 1 year we rotated the mattresses end to end in order to avoid the valleys that had been created where the sagging took place. We have rotated them a couple of times now and there is no more rotating left. We are both experiencing back and hip pain due to the mattress we sleep on. This is not right. We were told there was a ten-year warranty, so we expected it to last a least that long. The local store we purchased it from told us to contact SERTA directly. I hate our BED! I would advise others to not buy this bed unless you just want it to last a year and no longer!

My wife and I purchased a Serta mattress - the iComfort series to vote in 2013 from Mattress Firm. After the first year we recognized discomfort and sagging in the middle but because it's memory foam the sagging is inconsistent. It feels as though we are sleeping on a bowl of jello and we wake up aching from the lower back all the way to the neck and it gets difficult for us to motivate in the mornings. When I submitted my claim to Mattress Firm I spoke to several sales agents and a warehouse manager that explain to me that they quit selling service because there were so many complaints. One salesman even went as far as explaining in detail about how the cooling effect quits working after a few months and then after a year's time it kind of melts and no longer has any effect on comfort.