Serta Mattress Reviews

I finally purchased a new Serta Mattress set and paid for it through QVC on their flex-pay option which made it affordable for me, deep pocket mattress, feels secure and sturdy. I decided to leave the plastic on because of my grandkids.

The mattress was not a cheap one. iCloud Prodigy was supposed to one of the best. Well after 2 years the company discontinued the mattress due to the amount of consumer complaints. I have not been able to have my mattress replaced, they will not honor their warranty. I'm very disappointed.

Mattress sags on one side in the middle and the mattress is only 2 years old. Called Serta. Was told to call Sears corporate. Sears says call serta. We did not spend 1000 on a mattress for it to break down so fast. Also irritated that I keep getting the run around on the warranty.

Serta mattresses are a good brand. We paid cash, so there was no need for financing. Warranty could be better to remain competitive with other brands. Was dissatisfied with delivery options since our location was not that far from the retail purchasing location. Customer service was adequately knowledgeable. Overall rating for Serta and its products was satisfactory.

So we we exchanged it for another style and firmness level. I've had the mattress for 5 mos and thus one is worse than the first one, it dips, it has uneven spots, it's so uncomfortable to sleep on. Never will I ever purchase any Serta mattress again. Nothing but a waste of money and sleep!

Was looking to replace a soft side water mattress. Felt we were fairly choosy as we looked. Tried them all out for comfort, price and stability. It fit into all boxes! The sale that was running on the mattresses did not include delivery so we had to arrange pick up and all on our own. Considering the price, still a great deal. Still using it and still very comfortable.

Best mattress own to date. The conformity to the body is of extremely importance to your rest and a deep peaceful sleep. The concerns I had prior to making this purchase was regarding if the mattress would be firm enough as well as consistent through out time. I can honestly state, this mattress has remained as comfortable as the day I purchased. That was approximately six years prior.

We paid cash, but were given several options! The delivery of new and p/up of old same day! Sleeps fantastic... great lifetime warranty! Could use another one for guest room!! Very deep mattress and box combo. Lush pillow top makes a huge difference in our quality of sleep, and my back stopped hurting. Old mattress was a rock compares to this Serta. Queen size sheets fit perfectly.

First Serta that we bought was good at first but slowly developed an indentation where I sleep. My wife had no problem until we rotated the mattress and she had the rut on her side. We called and they sent a tech out to measure and he said they would replace it. We used the return value (equal to original purchase) and upgraded to the most expensive one in the store. 3 years later and no complaints.

This mattress is inflatable, with a supplied air pump. The valve soon leaked, so mattress wouldn't stay inflated. Then the pump failed. Warranty is sneaky, because they won't take the mattress back, if it has even a tiny spot or stain on it. They claim it's for sanitation reasons, but if I were buying a new mattress, they wouldn't hesitate to take the old one away, no matter how grungy!

I been having my mattress for over 7 years, still look brand new and it's so comfortable. Every time me and my Siblings have a gathering they all come in my room and laid on my bed. My bed is so relaxing.

I have not been happy with my Serta Mattress. The springs have broken down and there are sagging places in places. Since the mattress cannot be flipped it continue to sag even though I turn it around every time I make up the bed.

I had the Serta given to me for a child’s bed and have been pleased. The bed was given to us used (4 Yr old) but is a high quality bed and built in boxspring which we plan on keeping another 5-10 yrs depending on youngsters abuse of it. Still in good shape.

My experience for my Gel foam topped queen mattress in a box is great. I loved the idea of buying a mattress in a box because I relocated and it gave me the option to take my mattress home the same day. It really is affordable and for the amount I paid it was well worth it. It is cooling at night I no longer wake up soaking from perspiring. I would definitely recommend this mattress for someone who needs a mattress same day and smaller living spaces.

I have a pillow top mattress. Love it, but seems over time it loses its depth. Although I have tried and have re-fluffed it seems to have re-flattened. Lost its original fluffiness. But overall still love. But am saddened. It has a lot of time and energy to get to fluffy status.

I have had the same mattress for over 10 years. It is way past time to get a new one but I have not been able to part with this oldie but goodie. I have a Beautyrest and it has been very good to me and for me. My daughter's used to come sneak in bed with me and now my grand kids do. They all loved how comfy my bed is. This is a excellent quality mattress that has lasted through many children jumping on it by day, having girls movie nights, and piled up fast asleep until morning. Thank you Serta for being so good to my family. ????

I usually go for a soft mattress but this time we decided to purchase a firm mattress, it was a great choice! We have had it for over 5 years now, I sleep so good on this mattress and keeps me cool at night. Very happy with this purchase.

It is an amazing mattress but the cost is hard to handle. The comfort level is the best I have ever had. Both myself and my spouse are very comfortable and the sleep that we are able to get makes getting up in the morning so much better.

Love it. I have not slept better in a long time.. It's very durable and helps my backache. Customer service was great... Financing was easy and quick.. Went there ordered it and got it delivered really easy.

The mattress I own replaced one of a different manufacturer that was less than five years old. The previous one was a Sealy product. I attempted to contact Sealy multiple time via phone calls and emails for warranty and I never received a response. After purchasing my new mattress I have had it over five years and it is still like new. What I enjoy about it is the fact that it is a pillow top double sided so I have the ability to flip it and rotate it. I think that is a feature that needs to return on all mattresses.

I was so impressed with the selection and prices. The sales guy went out of his way to help us choose exactly what we wanted and needed. He really listened to what we wanted and was able to direct us towards a few different types that we could choose from.

We have had great sleep on this mattress! Easy to set up, no initial smelly new mattress, and comfortable. Easy to find sheets to fit and although they had finance options we didn't need to use that for the purchase.

I have a lifetime warranty on my mattress Sealy posturepedic from Dillard's, it came with the worry no more certificate and warranty so therefore if you use the worry no more mattress cover it is guaranteed for life against stains of any sort, tears of any sort, mattress having any sort of spring trouble, any problems. Whatever the issue is it's covered 100% for life and it is the most awesome mattress you can lay on. Best night sleep I've ever had. I have back trouble so it works awesome for me. It's a California king with a very hard mattress well as hard as I could get and it's really not hard but it sure helps.

The mattress delivers a great night sleep. I have back issues the Serta mattress, I am getting a better night's sleep. Great customer service. Very helpful is determining the right mattress for my back. Delivery was on time and professional.

I’ve had this mattress for over twenty years. My late mother sold them in her furniture store. It’s been a good one. I’m still using it. But I’ve decided to get a memory foam. After twenty years my mattress finally broke down some on one side. I can’t complain though. I think I got my money’s worth and then some from it.

It was an amazing shopping experience and the customer service is exceptional. Thanks to the service and staff for being amazing people and helping make our shopping experience everything we could have hoped for it to be.

This Serta iComfort mattress was extremely beneficial for my recovery from abdominal surgery. The seller was important in the decision to purchase based upon no interest financing and free delivery. Previous experience with this seller regarding warranty service was another reason for this purchase.

I bought a Serta mattress from a big box mattress store and paid over $1000 for it. They sent a single man to deliver it and he was unable to handle it by himself. I actually hurt my back trying to help him and I got no response when I advised the retailer. It is an okay mattress, but nothing special, honestly. It is very thick, very heavy and impossible to turn or rotate without a group of volunteers to help. I wish the company would have accepted a return/refund as they "guaranteed" a 30 night no obligation trial, but failed and refused to honor it.

Our Serta mattress has lasted already over ten years... It looks brand new, even after all this time. The springs don't freak, nothing pokes through, the seams are all holding together perfectly. Excellent, long-term quality.

I purchased through Ashley Furniture, the experience was good. The mattress itself is nice, but I do worry about it breaking down on the sides (it hasn't yet). I have an adjustable bed, but anything more than a slight head raise and it kills my lower back. The mattress may be the problem, but it could must be the angle of incline. Hard to tell.

I loved my mattress so much, I would recommend it to everyone. It was so comfortable and held up as guaranteed. The double pillow top was was excellent, it kept its shape, we had it for about 10 yrs. One day, I will own another one. Thank you.

Paid $2,000 + extended warranty and after 18 months had to have replaced which took about 5 months of constant phone calls and fighting. Finally got replacement mattress and in less than 12 months had to call about it for the same problem. Took 3 months of constant phone calls and fighting but finally got 2nd replacement. About 6 months in called with same issue and was told warranty was out and I would have to pay for a new mattress. I said, "No this mattress is only 6 months old and was told the warranty expired 3 years from the date of original purchase and the replacement only had a 60 day warranty." Will NEVER buy another mattress from them.

My Serta has been a disappointment from day 1, the threading had already started coming apart, customer service was never very helpful, never received any help with the mattress failure and it is not very comfortable to myself, I wake up daily with back pains. I don't like to be negative, but I am just being truthful.

I purchased the mattress from Rent a Center and enjoy the service from them. The mattress is good, not great. But I’m financing it so I have options. I loved the same day delivery that they provided. Thanks Rent a Center, great customer service.

Selecting a mattress it's difficult to know which you are going like. When we purchased this mattress it was (and is) good quality, reasonably priced and the delivery was excellent. The downside is that the mattress has a memory and in the 5 years we have had it is learned our bodies. This mattress is good for a short term but not a 10 or 20 year mattress.

Overall, Serta mattresses are reliable and hold up well over time. They are heavy and can be a challenge in lifting to change bedding. I have owned a Serta twice in the past 15 years and will continue to purchase this brand.

I bought one these mattresses many years ago, and now it time for a new one. These are the best mattresses on the market, they are comfortable after years wear and tear. I can't remember the company I purchased it from because it been so long ago.

Mattress is what we wanted and delivery was fairly timely. I believe that’ it will hold up past the original warranty. I appreciate the set up and removal that was offered. We are enjoying sleeping on a quality mattress.

I don't have a lot of money to spend being on Disability, so I was surprised to find that Serta has quite a few mattress selections that not only are comfortable with good back support, but they're also very affordable. I paid cash, so I can't rate their financing. The Delivery only took a few days, and they came at the time they said they would. I no longer have that mattress (too long and personal to get into). I would LOVE to WIN a new mattress for Me and My Partner. I have Chronic Back and Neck Pain and the mattress we have now is not working for Us. I would Love to wake up each morning without the pain and stiffness I experience now. Thank You, Robin **

I already know I had the Hybrid mattress and after 6 months the top foam came loose so after a detailed warranty they were able to successfully replaced the mattress and so far I am on 10 months with no problems. The lower rate discount stores do not sell the same quality as your Big name stores. I did find that out. Overall I am satisfied.

It is firm, but has a pillow topper that makes it perfect! Not too hard or soft, best of both worlds. Great price and it has been a wonderful night's sleep ever since I got it. I would recommend this if you suffer from and back, neck, shoulder pain.

We use Serta Mattress for around 20 years. It's the best and very comfy Mattress in the world! We sleeping like on the cloud. The Serta Perfect Sleeper now lets me wake up feeling well-rested in the morning. We highly recommended for our friends and we will be buying more. :)))

I purchased my mattress from Menards, come to find out it's a refurbished mattress. This is the 2nd one. WISHING I pay for a EXTREMELY good MATTRESS! After 30 days of sleeping on the mattress it began to sink in.

They really listen and emphasize on your needs that you are so comfortable. Furthermore they gather all your information then they pull out the best beds that are suited for you. They really work as a team to ensure you get all that you need.

I have the double pillow mattress and it's great. Comfortable and firm. I get a great night sleep on this and wake up refreshed. I would recommend this company for their next mattress if you want a good night sleep.

We got the firm mattress. It is very comfortable. I and my husband are sleeping much better with less tossing and turning. Waking up rested. We did not get extras such as pillow top or mattress cover. I would recommend this mattress definitely.

I like the Serta mattress, I based my decision on price. One day I would like to upgrade to a king size mattress, but I don't have any income. I like the softer mattress, and this was a good pick for a good price. I have heard amazing things about the purple mattress, but that is out of my budget as well.

I would like the manufacture loosen their restrictions on their warranty. They ask for pictures of the issues, which doesn't show the actual defect. If there are issues with the mattress, they make it hard for you to return the mattress for a replacement.

Serta's warranty is outstanding. They replaced my mattress when it developed a sinkhole in the center when it was approximately six years old. Replaced with one of equal original value - top of the line.

Mattress and Box Springs were delivered and did not fit my bed frame. They took items back and within couple of days sent different size that fit. No hassles, no questions. Great customer service. This company believes in its product.

I really feel great comfort on this mattress and it had great ratings in the store. I feel like it’s a good investment. Everyone should enjoy a good night's rest. Serta has been around for a long time and has proven that they have improved year after year.

Very comfortable. I love my king mattress. Sleeping great every night. Can’t live without my Serta Mattress. What a great sleep I have every night so thankful for my mattress. I need a new one. Mine is getting old but still sleeps great.

Comfortable, good quality - last long, not breakable for a long time, durable, soft, easy to care of, love it!!!! Easy to move around if needed to fit in the room, large enough for two people, doesn’t lose its shape.

The mattress was supposed to be pillow top but it is anything but. It is hard and uncomfortable. Will buy Stearns Foster next time. Very disappointed in this mattress. Had to buy a mattress topper just to offset the lousy mattress.

I only purchase Serta. Have been extremely pleased for many years/would not change brands. When you have something great that works why bother changing. I always look at information on other brands but nothing has gone far enough to change my mind yet.

Had 12 mos no interest financing, delivery was free and they took away old mattress. Extremely comfortable and warm with pillow top feature. Perfect for my back and neck. Soft but not too soft. Highly recommend.

My experience was that we were greeted and then able to look at mattresses on our own. As soon as we had questions an associate was available to answer them. The transaction was quick and we left feeling we got a good deal and made the best choice for our budget.

Bought top of the line, over $3,000 before sale, queen mattress set. In less than 3 years the side collapsed from sitting on edge to put on my shoes. I'm 6' 2" & weigh 240 lbs. This should never have happened. Buying a Sleep Number soon.

I purchased a queen set from the Brick in Winnipeg and in just a few weeks the sides caved in. The Brick said because I never purchased a bed frame from them that the warranty was void. Our bed frame is Hotel rated with steel slats so it was a load of crap and just a way to not honor their product. I'll never buy another Serta product or deal with the Brick again and I urge you to do the same. Companies who don't stand behind their products should not be allowed to sell to hard-working people in Canada. DON'T BUY ANYTHING FROM BRICK OR SERTA.

We purchased a brand new 2020 Coachmen Destination Camper. I’m the only one sleeping on the mattress. This mattress has sagged so bad I cannot sleep on it anymore. We have only had it 3 months!! I’m 140 pounds I have turned so I wouldn’t have to hurt my back any worse than it already does and now that side is sagging just as bad! I would love to send you pictures. I would not suggest SERTA to my worst enemy.

We purchased a mattress 2 years ago and it is sagging on one side. We are not large people.... The inspector who doesn’t work for them admitted that it was bad. In fact they no longer make this mattress. Luckily the vendors are rectifying the situation. However, our story is not unique.. Person after person Facebook complain of the same thing and they deleted my comments and blocked, me from commenting.

We ordered this from Sam's Club in Moore, OK as they didn't have it in stock. Ordered August 8, 2019. It is already sagging (my husband weighs 160, I weigh 145). There is a hump in the center of the mattress. Registered warranty info with Serta, they said I had to contact Sam's. Why should I contact Sam's? The mattress was made by Serta and warranty was registered with Serta. This will be the last Serta mattress we will purchase.

We purchased our Serta iComfort Temptouch from Mattress Firm back in 9/17. We put in a warranty claim 1/20 for sleeping in indentations with a hill in the middle. It is uncomfortable. It is awful. We were denied because the pics of the measurements meet the mfg's standards. OH COME ON! We are paying on this mattress for the next few years and it is a piece of **. I feel we have been screwed out of our money and left paying on a bed we despise and is greatly uncomfortable. Serta needs to get a reality check and realize that when people spend their hard earned money on something they expect a little consideration, especially when they are left with aching backs and necks every morning.

Bought an Icomfort Collection King Size bed. Purchased 03/2012. It has sunk almost a 1/2". When you lay on it, it sinks and huge hump in middle. Called Serta and they said it has to be 1 1/2 depth. On website it says 3/4". Trying to deal with Serta is a nightmare. Stay away from SERTA.

It was my first time that I bought the Serta mattress from online. But mattress quality was very bad. After using a week later, my mattress got a big hole. **. Never buy it, please. If you buy it, you would feel regret. There is no way to complain about it.

We have had nothing but trouble with Serta mattresses over the past five years. Every one has collapsed, and we're both under 200 pounds, so they should not be collapsing under us. When you finally decide it's bad enough you can't stand it, be prepared to shell out a couple hundred bucks for an inspection and shipment on the replacement. Once your replacement arrives, it will immediately begin collapsing as well. However, after the month of hassle, you'll decide to put up with it for another year or two before it's so bad, neither of you can get a decent night's sleep anymore. Then, if you had two pillow top mattresses like us, you'll agree to take a cheaper mattress in hopes that one without a pillow top won't collapse. You'll be wrong.

My son purchased this matress 8 months ago and 3 months ago we were moving his furniture around. We turned mattress up against wall and I could see something through bottom of cover. Unzipped it and there's a 2ft x 2ft area of mold. There has never been any liquids spilt and there are no watermark's on base or bottom fabric. The mattress came in a plastic wrap and I'm assuming in trapped moisture in when packaged. Serta says they don't cover mold because it's an environmental issue. This mattress obviously came this way and their warranty states it cover problems coming from factory but they are sticking to it be owners fault and won't even send someone out to inspect. Probably because they know it will prove it came from within the foam after packaging. So my son paid 800 for a matress he now has to throw away! I would never buy Serta!

It's the worst mattress I have had. I bought what was supposed to be a firm mattress so as to provide comfort but regretted the purchase a few days after I purchased it as it seemed to have a sink hole wherein my back kept slumping in. Unfortunately, even though I had every intention of returning it immediately for my refund, I could not because I fell ill with bronchitis. I had contacted the store I got it from and was told to contact the manufacturer directly, but when I checked online after reading the terms of return, which included some technical restriction about how many inches of sagging the slump in the mattress had to be, before it could be returned, I knew I was stuck with the purchase.

Worst mattress ever. And I'm still making payments for this junk. It's a pillow top with cool and warm something. Sounded awesome but it's horrible. My back hurts every time. I've been sleeping on the couch. Now me and my husband fight for the couch.

My wife and I purchased a Serta Mattress a couple years ago and noticed sagging. We contacted the vendor who sent us to the website to file the claim. To make a long story very short Serta denied the claim. Not standing by it's product is enough reason to avoid them, but to add insult to injury they wasted a great deal of my time. If you do buy a Serta Mattress realize that you may be on your own when problems come up. I would suggest making the purchase as if there was no warranty no matter what the sales person says.

For anyone interested in purchasing a Serta mattress - I had a Serta bed which when moved between bedrooms got disfigured, we contacted the warranty customer service and several of their staff and got nowhere. When my partner tried to fix it and opened it one entire layer got disintegrated and the glue was dried up - we were sleeping on this for years! So despite recontacting with photos Serta, and having the receipt they didn’t believe that they should do anything. The memory foam became softer with time and it was 6 years old prior to this happening. I waited for over 2 months for any action.

My back hurts so bad from laying on this horrible piece of garbage. The sagging is over an inch in either side resulting in a massive palpable lump in the middle of the bed. They won't replace it because it needs to sag another half inch for that to happen. Asked for the firmest mattress in the store and got this uncomfortable POS that I'm lying awake in as I write this. 25 year warranty? I'd burn it, but it's filled with flame retardant.

I ordered a mattress, on June 23rd 2019. Expected 10 day delivery. Still have not received my product. I’ve literally followed up with Serta customer support 6 different times, 2 times have been escalated to a manager. I’m respectful, they’re somewhat respectful but care nothing about follow through. I will be cancelling my order. They keep claiming that they’ve shipped it to the delivery company, and they should be reaching out. Have not had any company confirm delivery. They supply you with the number to call the delivery company as a out for them. 2 of the times I’ve had escalated to manager we’re both times I’ve explained the companies did not answer phones. I will not buy a Serta mattress now at all, as I know how post purchase customer support already works.

I bought a mattress 2 years ago and now it sags over 1.5 inches. I contacted Serta and I then had to pay their inspector. Not a good program. I would stay away from them unless you only need a couple years out of the mattress.

After dealing with sciatica and shoulder pain, both which were aggravated by sleeping positions, I bought the ICOMFORT adjustable, vibrating bed. I LOVE IT! When I sleep on my right side, which is my normal position, my right shoulder would keep me awake, until I adjusted the bed to zero gravity, and that allowed me to stay on my back and sleep comfortably. A small pillow made to slip between my legs keeps my back aligned, which helps sciatic nerve pain.

The perfect sleeper is a great product by Serta and priced at an affordable level. I have had terrible soreness in the morning for many years because of poor quality mattresses. The Serta perfect sleeper now lets me wake up feeling well rested and ready for the day, and I’m completely pain free in the morning.

I have had this mattress approximately 6 months. I wake up with lower back pain and it is already lumpy. You can actually see the lumps, it’s awful....especially since the cost was over $1,000.00 and I’m still paying for it!

Turned mattress every 2 months and developed indent where butt goes. Have to sleep semi elevated and find it very uncomfortable with lots of pillows. Couldn't afford to buy a new mattress right now so made due but I'm up 2-3-times at night for the bathroom and find it hard to settle again. Not sure what would be best option for me.

I needed a new mattress and box springs about eight years ago. After rejecting foam mattresses (too hot) and adjustable beds (too expensive), I decided a mid-range traditional mattress was the way to go. So far, no complaints and I sleep comfortably.

The mattress is way too soft. I must admit to letting the dogs sleep in bed with me and they have a habit of pushing me to the side! I always end up sleeping on the edge of the bed which is way too soft. I believe I messed up when I bought this mattress and I should have searched for a firmer mattress. And probably not a hybrid.

We purchased our iComfort mattress in May 2012. In 2013 the mattress started sagging. We called the retail store and we received a replacement mattress. In 2015, the replacement mattress started sagging. I called the retail store and they sent a technician to examine the mattress. The technician report stated the mattress was in perfect condition. These technician do not lay on the mattress to see the peaks and valleys, instead they bring a long piece of wood and lay it across the mattress to see if there any space between wood and mattress.

On 7/27/13 I purchased a Prodigy King Mattress Set. After delivery the mattress never felt right. It was too firm. Called the store and was told to walk and crawl on it to soften the gel foam. This did no good. I slept on it rarely. On 4/15/14 I purchased the Adjustable Base after once again speaking with the store manager who suggested this to alleviate back pain. This also did not help except their pocket. On 3/9/19 while in a bedding store I inquired and the manager told me to check the label on the mattress to make certain I had received the correct bed. I did and it turns out instead of the Prodigy, a Savant was delivered.

We purchased the iComfort mattress from a large furniture store. After several years the comfort foam started to sink in on both sides. We contacted the furniture store and they gave us the warranty claim procedure. The procedure included taking a picture of the Law Tag. They are usually sewn onto the seam. However, this mattress didn't have one sewn into the seam, never did, and had no tag remnants like it had been cut or torn off. It never was sewn on.

Their customer service is awful. They are friendly but they know nothing. I had problems with my order from day one and kept getting referred to a manager who only works from 4 pm to 8 pm. The departments don't communicate and they kept giving me incorrect information. I waited 3 weeks for my last item only for them to refund me because they couldn't get their stuff together. The company is obviously highly disorganized.

We purchased a Serta Icomfort September, 2016. In May, 2017 the mattress was sagging in the center & Serta sent a replacement. February of 2019 the mattress was sagging again to the point our backs were hurting. After an hour or two in the bed you’re sleeping in a hole & in order to turn over you have to grab the side of the bed to pull yourself out of the hole. We contacted the furniture store where we purchased the mattress & the came & took pics & measured. Serta refused to do anything. We’ve purchased our last Serta product!!!

Serta deletes negative reviews from Facebook and they block you from adding additional comments. I gave them a bad review because of a defective mattress that they wanted me to cover and “inspection” and another delivery fee. Please look into purchasing a brand with better products and better customer service.

This was a terrible mattress. The foam top started to collapse within 5 years and by year 6, one side of the mattress was slumping terribly. Also, the edge support was terrible by this time too. This is not a cheap mattress and was not worth the money.

We bought this set Aug 2018 from QVC. It was fine at first but after a few months our backs were hurting. When we got up one morning I pulled back sheets and cover and the pillow top was all sunk in and lumpy. I've contacted QVC and Serta since it has 10 year warranty, which is a joke. To have someone come and look at mattress I had to send check for $40. If they say it's defective, I have to pay $149 delivery for new one. Well I sent check but haven't been contacted yet. When we put mattress on its side everything in pillow top falls forward. We are hurting so bad that we had to purchase gel infused foam topper to put on opposite side of mattress because pillow top side is trash!!! Their customer service is rude! QVC customer service is nice but said it's out of their hands.

Purchased Grand Sky queen mattress from Gardner White in MI, have owned for a few years. After about a year, a distinct lump formed in the pillow-top, right under my L shoulder blade. I rotated the mattress so that the lump was at the foot of the bed on the opposite side. Then the mattress developed a significant sag on the side where I sleep, but I can't rotate it again because then the original lump will be back under my shoulder/upper back. Aside from all this, the mattress was never what I would call comfortable, but because I didn't purchase the right to return it (which in itself is a ridiculous policy--you have to pay a $50 fee to try it out for 60 days?), I couldn't take it back to the store.

In short, 6 months mattress sags. Go through warranty department, they want pictures of a broomstick across the bed to measure depression. Thing is, 6 months there is no depression with no weight. I send pictures with 20 pound weight on both sides and you can CLEARLY see one weight is severely depressed in comparison to the other. CLEARLY depressed. Now my back, my girlfriend's back is sore every morning because of SERTA and their zero ability to stand behind their product follow through. BTW, I provided them 2 sets of pictures. Pictures per their warranty request and pictures with the weights showing depression. They denied me because I put weights on the bed. See my YouTube Video.

If you order a Serta Mattress because of the White Glove Delivery included, be warned that the delivery company may well NOT take your old mattress! We ordered a Serta in large part due to the fact that the white glove delivery indicated that they would remove the old mattress, so we wouldn't have to deal with the hassle. Nowhere were any conditions listed about them refusing to remove an old mattress. Only once the delivery company got to our home, did they say they would refuse to take the old mattress because it had stains. Mind you, the mattress was old! Who hasn't spilled something, had an accident, gotten sick in bed etc. on a mattress that they have had for 10 years? Well, unless you are one of those people, don't expect them to take your mattress away!

Very comfortable and supportive. I bought the soft version but it does have good support. I bought it at Menards at a great price. However they charge too much for delivery so I rented one of their pick ups and took it home myself for about $20.00.

Mattress is great and very comfortable. I am really happy with my choice and I have been enjoying my sleep. But the sales staff where I got it were really inexperienced and delivered the wrong mattress. I would go to another store if I decide to get another one.

It’s 12 years old and they no longer make this model. The new ones have the foam pillow top which just cannot compare. Anytime I allow a guest to sleep in my bed they wake up the next day saying it was the best night of sleep they’ve had.

I bought my mattress at a local store. Was able to place each of the 5 firmness mattresses on the base to determine the most comfortable for me. The bed is three years old and feels like new. Sleeps very well. Feels supportive and at the same time soft. Only complaint would be that it does feel a little warmer than traditional mattresses. But I would buy it again.

I have had brand loyalty to Serta all my life, I am 50. When I needed an office chair I was happy to see Serta made/sold office chairs. Unfortunately, Serta is not the manufacturer of the office chairs. When their $400 chair with the 10-year warranty fell apart after a year, I found out the hard way that they (Serta) apparently contract out the work to the lowest bidder, in this case a company called True Innovations.

I bought my California king mattress from QVC. At first it seems fine, but within months both my husband and I noticed big craters where we slept at night. The bed is so uncomfortable I don’t know what to do. QVC cannot help. Serta refuses to even acknowledge any type of contact. This bed only has one topper, so you can’t flip the mattress. It’s so miserably uncomfortable, and I have had three back surgeries. I hate this bed and wish I never bought it. How can a major mattress company care so little about their customers?

I purchased this Queen mattress from QVC. The first one broke down and sagging after 2 months. They did replace it with another mattress. I have suffered with this mattress for 1 1/2 years. It is sagging 2” both side. There feel like a board running down the center in the mattress and dips on both sides. I have turned it monthly. My back and hips have gotten so bad I can’t sleep. I have been trying to get someone but they are always closed!! BUYER BEWARE.

We spent a fortune on iComfort because it was comfortable and we were made all kinds of promises about its guarantee. Within a year it had a large hump in the middle of the bed and was sunk in on various spots. The top part of the mattress was not even lined up with the rest of the mattress anymore. I contacted them about the guarantee and sent in the requested pictures. Because my kids spilled juice on the bed and left a stain, the guarantee was void. That is the biggest crock of crap I have ever heard! We guarantee it if you don't use it?! Worst mattress I have ever bought.

My issue has been going on for well over 6 weeks in total. There have been many emails sent (mainly from me to them as they do not respond). I posed a bad review on their Facebook 2 weeks ago and got a reply... but then that was about it. Still nothing has been resolved. I have a dip in the middle of my year old mattress that exceeds about 2cm causing much back, neck and head pain. My back has gotten so bad I’m now having to go to physio AND I’ve actually had to have time off work as I’m struggling to move and I’m in so much pain. SERTA - YOU HAVE A HORRIBLE CUSTOMER SYSTEM! Anyone reading this... do your research before committing to a mattress as I made the mistake of not doing so and have ended up with a dud mattress and even worse company to deal with. DISAPPOINTED AND DISGUSTED!

In February of this year I bought an Serta Imperial Sky II King size mattress from a local Badcock store. For the last few months the bed has begun to sag on both sides and has begun to cause my wife and back issues. In mid September, I went back to the store to explain the issues with the mattress. They told me to take some pictures of the mattress, which I did. I received an email saying that their team would come out and take measurements of the sagging and also to inspect that were no stains. The team showed up on a Monday, and at their first site of the mattress and the sagging there was a simultaneous, "WOW." But being employees of the store, they reported to Badcock only a .5" of sag. I received a call from the store the following week stating that the sagging is less than the 1 1/2" required by the warranty and there was nothing that they could do.

We ordered a mattress from Serta via QVC. The delivery service, based in Brockton, MA sent multiple texts and emails with a link to confirm the time for delivery on 9/22/18. We clicked the links to confirmed, and got responses confirming. The time came and went, called a number that the person I spoke to said was in Ohio. She told me the truck was running late, another 30 mins and they would arrive. So we waited. An hour and half later, called again. Yup, still running late, be there in an hour.

I purchased this bed from HSN. After about 6 months I noticed the bed breaking down. I had to start turning it every month! I'm so disappointed!! I called customer service and they sent me a diagram of what I have to do to measure the bed take the bed apart take a picture of the frame take a picture of the tags that were on the bed... and that once I file a claim I can't file another one so much for my 8 year guarantee!!! I’m 60 years old, it's hard to do all this by myself!!! They say if it's sagging by 1 1/2/ inches that they will replace it. It has memory foam!!! It always springs back up! Once I lay down I fall in a sink hole! Never again will I ever buy from that company!!!

Firm but plush and Comfortable. I've only had it for a few months. Very nice and I would recommend it. But it was a little pricey even for a king size bed.

We just got a new Serta Mattress from RC Willey and it is the best mattress I've ever owned or slept on. We were thinking about getting a purple mattress, but he Serta Mattress we purchased was 1k less and more comfortable - just the right amount of soft and firmness. Plus they have the 100 day return policy.

Serta breaking down after 6 months. Since buying this mattress through QVC I wake up every night with hip and low back pain. The mattress sagging on both sides. Now it creaks when you move. When I invested in this mattress I honestly believed it was worth the money as described on QVC. It is almost the worst mattress ever bought- This is second purchase in two years. Prior set was more comfortable but started sagging within 90 days.

And now? “We’ll get back to you!”

I ordered from Serta.com (online) a twin mattress for my 87 year old mother which was about $700, back in mid June 2018. They were very quick to process the payment and debited her account almost instantaneously same day. They promised it will arrive within 2 to 2.5 weeks max. After 3 weeks when there was no calls or signs of the delivery (an old primitive online tracking system) I decided to call and track which went back and forth for couple days and 6 phone calls to get a clear answer. (They have no idea what happened to the delivery and the order. No notes in the system they claimed.) It turns out they did not deliver the mattress to the delivery center (their partner in crime) to have it delivered after 4 weeks and they had no way of tracking where the mattress was. Then they blamed the delivery service, and the delivery service blamed Serta.

I loved this mattress when I first bought it. Purchased at Weekend Overstock Warehouse in Lone tree Colorado. I shopped around and everyone had the exact same price. The "cool touch" feature was new at the time and the reason I bought the mattress to begin with. Sales guy threw in free pillows and a rebate for 2 more that I thought I sent in for and never got (I actually purchase two mattresses but the other was not Serta). I felt comfortable spending the money because the mattress has a 20 year warranty. Fast forward 8 years. Mattress SAGS so bad I now have back problems. The warranty info from Serta says if it sags more than 3" in the first 10 years, they replace it. So I'm thinking, awesome! I get a free replacement. And considering the cost was around $2k, I spent tons of time searching for my receipt.

Did a lot of research before investing in a Serta. After getting it I was convinced it was not the same degree of firmness as the store. I had been looking for a uniformly firm mattress, but the one we got was soft. When we checked with Serta the code was the same, but the mattress definitely was not firm! We returned to the store and confirmed that the floor model was much firmer. Now a year or two later there are hollow spots under our bodies. We are not heavier than average but have created compression! No recourse for it. We do not recommend.

Let me first start by saying I am not one to spend my time writing reviews but I could not let this go. Do not buy this overpriced, poor quality mattress. After a few months the mattress loses all support. In the middle to the point where you sink into a hole. It loses all support on the edges to the point it's easy to roll out of the bed. My husband and I both wake up with sore backs, hips and necks. The worst part is we paid $1700.00 for this piece of crap. The warranty sounds good until you call them. I have called and emailed several times with no response!! I have read other reviews that say Serta will send someone to your house and if the mattress isn't 1 1/2" depressed, without anyone laying on it, they claim it doesn't fall under warranty. Terrible quality and terrible company. Never again and I hope others heed my warning. Had I read more reviews prior, I would never have purchased.

I have been having headaches and been very anxious since sleeping on this Serta icomfort 300 mattress. I’ve only had it for 4 days but the smell from mattress doesn’t seem to be improving any. Has anyone else had this experience from this mattress?

I recently spent $30 for 2 Serta Pillows, trusting the brand name. In two weeks they went flat, no better than pillows bought at Walmart for $3 each. I tried unsuccessfully to get resolution via Serta directly. A complete waste of time as the standard reply was the pillows are not made by Serta, they are made by one of our "trusted partners" and obvious the reply was from an non-English speaking agent. Serta does not stand behind their products. Buy at your own risk and don't expect any resolution.

The memory foam mattress is the best mattress ever. You could almost have someone jumping on the other half and never feel it. No springs to ever poke you. Conforms to your body. Long lasting, no need to flip or rotate like coil spring mattresses.

The Serta mattress has been great. We have had it for many years and it is still like new. Would not be interested in getting another one at this time.

Very solid and fits to your body yet stays in shape. Doesn't sag over use and doesn't retain heat either. I have spine issues and this is by far the best mattress I've owned. Highly recommend it.

We love our mattress that I bought online at Penney's a few years ago. It replace a mattress I had for nearly 25 years by Serta so I knew it would be a good mattress.

We were happy when we first got it but a few months later it started feeling like it wasn't supporting us enough. Almost called to inquire about returning but then it started feeling good again and it didn't feel or look like we were sinking like we were. Very strange! Still feel we could have got something a little better for the price.

Is a pillowtop and still had to add two memory foam one inch mattresses to it and now this has made it way too hot. The mattress is now soft enough though.

1 yr old Serta bought at Boscov's in Meriden Conn. My mattress is sinking. The frame has broken. They fixed but their warranty for sinking is 1 and one half in. Mine is a little over 1 in. 1 yr warranty defected. They won't come back to check.

My mattress is very firm just the way I like it. It has not broken down and I have had it for 4 years now. Great quality for the price. I would not trade it in for another one.

Serta Mattress helps my back so much. Fall asleep immediately. No more back pain. Stay asleep all night so super comfortable. Only problem dont want to get up in the morning.

This mattress broke down way too easy! Granted it has been used for over 10 years but the past 4 springs have been bent causing not only back pain but also falling out of bed at times!

When I first got my Serta mattress it was wonderful then about 6 months after I had trouble sleeping, where I slept the mattress became lumpy. I tried to pull and rub it down but I could not do it. After another month the mattress padding sunk leaving me in a sunken hole. I felt like I was going to fall out of bed. I will never buy another one.

I love the Serta Mattress support, but the pillow top on my mattress. I look forward to getting into to bed each night. I know that I will get a great night sleep on it. While it's not too soft, but a medium firm, but I enjoy reaching out and feeling of the pillow top squares on my mattress.

We purchased this mattress mainly for the comfort. My husband has had several back surgeries and I have knee problems. We love the fact that it has a massage and with a touch of a remote, you can adjust both the head and feet. The one we picked was from the "Trump" series. It's the same model made for Trump's hotel. Shortly after our president was running for office, Serta pulled the product out of their stores which is sad. It's the best bed we've ever had.

Multiple disabilities ~ I have spinal stenosis and absolutely need a firm yet comfortable bed. When I went to the store I laid 3 minutes on each bed testing them. When I tried Serta, I didn't want to get up. I honest laid there for over 5-7 mins not caring who was watching. It was a little pricey for my budget so I planned to come back when able. Well, God worked a miracle, as I was leaving there was the exact model (once a floor display) on sale! I nabbed it! It had a few kick marks, frays and test run dirt but, l needed a bed ASAP. Waited a few months later and bought the box spring to match on sale. ;) So, help me. I oversleep anyway due to chronic pain but this is the bed I've loved most ever IN MY LIFE. My next purchase, I'm looking for this one again. ❤❤❤ Hope nothing changes in its design.

I’m not comfortable sleeping on this mattress. It is bulky and makes my back hurt. I paid a lot of money for it and I’m dissatisfied that it hasn’t even lasted 3 years.

Memory foam i-Serta is great. No buttons to dig in. Great comfortable night's sleep. I no longer toss and turn. Very happy even after 18 months. I would buy this mattress again.

It didn't last long at all. Only about 4 years. I'm in the process of trying to find a new one. My parents just bought one of those beds in a box. They love it and now I'm trying to find the right one for me.

I am very satisfied with my mattress, as it is very comfortable for me. I have some back issues which require a rather firm mattress for me. I sleep very well on my mattress and experience very little tossing and turning. My mattress is about 6 years old, and I expect to get some more years' wear.

This is the most comfortable bed I have ever owned. I stay in a lot of high end hotels but I always glad to get home for a really good comfortable sleep.

I've been so comfy on my Serta mattress, I haven't had to contact the company. Based off mattress comfort I would say this company is excellent. I would highly recommend this mattress to other. All smiles here.

I don't have the most comfortable mattress. The Serta mattress is too firm. I plan in the near future to purchase a new one but right now I am just looking at consumer reviews and prices on them.

I bought a hybrid mattress from Serta Mattress for the comfort and durability. Where I sit on the edge of the bed to get changed the foam has drooped but the coils keep the mattress from collapsing. The overall comfort is amazing.

Love this Serta double pillow-top mattress. It is the most comfortable mattress I have ever slept on, it is like sleeping on clouds. After 10 years, it is still like a new mattress. Anyone who has ever slept on it has remarked how comfortable it is.

I have had spine issues for years. At one point even put plywood between mattress and box springs. Then I discovered Serta BackSaver. It's firm yet comfortable. We have added a 4 inch memory topper for extra comfort. So far it's the best mattress we've owned.

My Serta mattress is about 10 years old and I really need a new one. I would love a sleep by numbers bed, then I'd be so happy. I'd sleep like a Queen.

I just bought a new Serta. Old Serta was over 10 yrs old. Love the comfort and stability of these mattresses and the fact that my hubby and I sleep the night through is fantastic.

When Serta mattress was new it was supportive of back and felt wonderful. We need a new one but cannot afford one so we wake up with soreness and wife has fibromyalgia and I know we need to get something with good support for her. It makes me sick that this mattress isn't supportive anymore.

My mattress sleeps amazingly. It sits up high, very thick and soft. The durability has proven well over the last couple of years. I really love the top layer that can be removed and washed; it makes me feel like I'm sleeping on a clean mattress. I would recommend this mattress to everyone.

Serta Mattress worked fine at the hotel and great when I bought it. Easy to change and easy to keep clean. Cost was more than I want to spend but in this case it was worth the extra cost for comfort.

Back in November, I bought the iComfort series. The medium feeling. Received it from Bestway in Ruston, La., I was sent the firm. It was so hard we couldn't sleep on it. I called them the next day. They TRIED to make us keep for 60 days. I REFUSED. We couldn't sleep the one night on it. I put it in spare bedroom and started using our old one. So 2 weeks later I received the next one. It was the same. HARD. I went into Bestway of Ruston, La. laid on different ones because I refuse to keep one that I couldn't sleep on. Especially since I've paid 1900.00. I found the Serta Bellagio Super Pillowtop. It was a soft bed and very comfortable.

I have noticed a significant amount of relief in my back and neck pain. My mattress is a pillow top mattress. It leans more towards the softer side rather than firm.

Serta Mattress was comfortable for the first two years. Now, it’s like sleeping in quicksand. We both wake up with pain every morning in our necks, joints, and backs. It only sinks when weight is on it and the return program is ** along with their sorry customer service.

I purchased 2 ICloud mattress for my adjustable Cal King bed. I paid over $3118.00 for them. I ordered firm and for the first year to year and a half they held up ok. At the two year point I sink about 6 inches down when I get into my bed. But since the memory foam jumps back up to even with no weight on them they aren't covered by the pathetic warranty. Whoever heard of sleeping in a bed without putting weight on them? I also purchased an adjustable queen bed mattress from eBay. It cost about 10% of the cost of my Serta. I Sleep in it almost every night because of back problems and work hours that keep my wife up when I get home. Hate to say it but the bed in a box from eBay is about 1000 times better than my Serta, and that is the regular complaint I read from owners who have one themselves. Look before you leap if you want something that lasts the 7 years it is warrantied for because it won't say Serta on it!

Like many others I bought a Sears Serta mattress and ran into the biggest nightmare. I am stage 3 CKD... I thought I needed a new mattress to be comfortable in my end time. I looked at many mattresses, there was so much oversell and over pricing I became very skeptical. So I decided to go with brands I knew I could trust. BIG BIG mistake. Paid Sears the price of a used car for an EXTRA FIRM Mattress, only to be told by both Seas and Serta that my EXTRA FIRM mattress was suppose to sink in the middle.

The WORST mattress I have slept on. I would give a Zero Star if I could for both The Brick and Serta. Within months, the sides were sagging and my husband could no longer sleep comfortably. We contacted The Brick (Coquitlam) where we bought it and they sent out a warranty person who said it had sagged 'just' under the warranty requirements. That's with zero weight on it. No one was helpful. The Brick has washed their hands of this, and Serta wouldn't fulfill warranty. So now, we have a garbage bed, that is very uncomfortable- tossing and turning/sleepless nights. Never will I buy a Serta product again. I do not recommend this product at all to anyone who wants comfort or a good sleep.

I purchased a Serta Jubilance mattress in 2012, which is a memory foam mattress, with the boxspring and frame all together was over $2300. In less than six years, it sagged really bad and it was really hurting my back, I contacted the place I purchased it and Serta for warranty. They said if there where any stains then it's not cover. There is a few small stains, nothing unusual so it's not covered though and I've always had a liquid protection sheet on it. So I decided to unzip the factory sheet and the actual foam is ripping apart in multiple spots that I was actually falling inside.

I only had my mattress a year. It has sunk in the middle an inch and a half. I called the store I purchase it from as well as Serta. No ones seems to care. I am active duty military and spouse is a vet and they seem to care to help replace our mattress. I know I WILL NEVER purchase another Serta Mattress nor will I shop at Conn's.