Serta Mattress Reviews

No stars are the best kind of review for Serta. They are the worst. And their shipping and handling company is even a step ahead of worse. Don’t buy anything from them. They are a piece of shit.

Please read before purchasing: I am extremely disappointed in the denied claim results. And the thought that I intentionally paid $79.99 for a professional rep’ to come into my home to get accurate measurements needed regarding my claim just adds fuel to the fire. The fact that the representative measured a “3 inch slump” in my Serta Mattress, (which was purchased less than two years ago from Mattress Firm) somehow became irrelevant, and more focus was placed on my box-spring. My box-spring is made of solid wood planks with a fabric covering. And since my claim was denied, this leads me to assume that there was no consideration that the “almost 1-inch give-way measurement” of the fabric that covers my box-spring, could have been caused by the slump in the default of the Serta Mattress; Something that is definitely worth pondering, because the main focus should have been the default of the Serta Mattress.

We purchased a SERTA Dartmouth king sized mattress in August 2025. In less than 7 months, this expensive mattress had significant depressions measuring 1.5 inches in depth. SERTA’s 10 year warranty states that if this mattress has at least 1.5 inches in depressions within 10 years of use, that the mattress has failed. After much back and forth with SERTA’s warranty division, which required that we break down our bed, including removing a 150 lb mattress in orders to take photos of the depressions in the mattress, the foundation that the mattress sits on AND the bed frame itself, SERTA agreed that indeed this mattress had failed per SERTA’s 10 year warranty.

I have a Serta Perfect Sleeper Hybrid mattress and before a year it started sagging in the middle when you slept on it. I was rotating it faithfully every few months and taking great care of it, but came to realize their construction of their mattresses is terrible for the price. I have seen other reviewers saying theirs was sagging also in the middle way too early. I have a Sealy Hybrid mattress for over a year and never had any issues with it. For the price of their mattress it is not worth it, Poor construction, made not to last. I would not buy a Serta Mattress again.

Serta Perfect Sleeper Elite Chiffon mattress-In less than 1 year it had an dip of 1.5". The warranty claim was denied only after they made me go back and forth with multiple emails and multiple pictures. The mattress isn't a problem, it's the "pillow top" that is failing. They require a specific type of frame to honor the warranty. This information is not disclosed on purchasing. I am escalating the claim but hardly think that I will get a positive response. I'm so disappointed and do not recommend this mattress.

We purchased a Serta Queen Chamblee Firm mattress 4 years ago in February of 2021. We purchased the mattress from American Mattress. When we purchased the mattress, we were never told anything about the warranty at all. After 3 1/2 years we discovered we had a huge sag in the middle of the mattress (3 inches to be exact). There is also a large misshapen lump under the top covering that looks like a body is under our mattress. We went back to American Mattress and were told to fill out the paperwork including taking detailed pictures.

Watch their warranties. Had the mattress for 4 years and placed a warranty call in for a concern with my back and lack of support. The inspector indicated that there was not enough depression to support there was an issue and did not agree to a replacement. Another 5 years go by and another call for warranty support. The darn cover on the mattress wore out due to failure of the design and a stain that was due to the barrier being breached. Within the 2nd and 3rd year you had to sleep on the edge of the mattress as you felt you were falling into the depression. I am not a heavy person so this mattress should have not failed within the 1st. 4 years.

My mattress just turned four years old and it is sagging so bad that I need to get it replaced. I have aches and pains all over because of this piece of junk mattress. Do not buy anything from Serta. It is a waste of money and your time.

We purchased our first king size Serta from a company in Michigan. It was a $3000 plus matttress that we got a good price on. After a few years the mattress was sagged so bad we woke up with back aches every day. A company headquartered in Chicago took over the bankrupt 1st company and after many phone calls, emails and mandated photos they sent a replacement mattress. Not the one we had researched and agreed to, the original was no longer made, but a much cheaper one. It was defective when received. More phone calls, emails and new photos. Ultimately the Serta Rep in Chicago advised us to deal directly with Serta Warranty. ???

I think this review will be removed! We bought perfect sleeper at BIG SANDY. Cincinnati! 2024! Within 1st week we called about edge problem and saleswoman said, "At least try. You can always return!!!" NOT!! Less than 2 weeks complained again about slipping off edge! Pictures taken, 2 times representatives came out, many many phone calls, decision made that it was our fault because beds are made that way now!!!!

March 2024 we purchased a Serta Ellawood California king mattress from a local dealer. We were told that we had to also purchase the mattress cover or else the warranty wouldn’t be effective so we did. $1297.00. Fast forward to Nov. 2024 and where my husband sleeps is a sag/dip. I’m hoping we can get some answers to our problem. There are no tears and it has not been abused at all. A mattress is supposed to last 7-10 YEARS not 7-10 MONTHS!!!! I’ve reached out to our local dealer without any help.

I purchased a Serta iComfort memory foam mattress 2024. It's the cooling model with the snowflakes.. Well, I was told there would be a "break in" period in order for this bed to feel comfortable.. It's now 6 months in and still feels like a concrete slab. Oh btw..this is the plush model! I have arthritis and wake up with more aches and pains due to this uncomfortable thing. Thank goodness I bought this on clearance and didn't waste too much $$. Do yourself a favor and buy a Tempur-Pedic. I now sleep on it, in the spare bedroom.

Do not order from Serta. I bought a sofa from them and the sofa came in a box with cushions vacuum sealed in bags. Upon opening, I realized they gave me two completely different-sized cushions. I reached out to multiple departments in the company and continuously got the runaround. They still never got back to me and it is now 3 months since I received the sofa.

About 15 months ago I bought a Serta Aruba queen size mattress from Mattress Warehouse. Two weeks ago while buying a mattress bed lift system for my wife, from a competitor, the salesman explained the process for filing a warranty claim. I never realized there were third party mattress inspectors who would come to your house at no cost to me and do an evaluation of my Serta mattress. Turns out my mattress was judged a lumpy mess (and likely the cause of my frequent back aches). Within three weeks of filing the warranty claim and inspection of the mattress, I received a replacement approval letter for reselection from Mattress Warehouse. Full replacement cost for what I paid plus I must pay a $99 transportation fee. Of course it will be a different manufacturer since reading the experiences on this website. For what it's worth, I am told Serta no longer makes plush top mattresses.

My son's mattress wasn't even 2-3 years old. It is a firm mattress. It developed a HUGE divot in the center and appears the inner springs collapsed. He contacted the mattress store where he purchased the set at and was told he had to contact Serta, which he did. They would not accept his pictures and said they had to come look at the mattress. That's been over six months and still no date set. He had to purchase another one (not ever Serta again). As of today, it's headed to the garbage man...tired of having it in my way. AWFUL MATTRESS, AWFUL WARRANTY, AWFUL CUSTOMER SERVICE....DO NOT BUY ONE!!!

Serta is scam! I purchased a motion base from them and the base went out in less than 2 years. After the company gave me the run around, they told me the remote to the base is discontinued! So I’m stuck with this bed, after spending over $1000!

We bought a 2022 Serta icomfort split king so it's coming up on 2 years. Let me tell you something, don't buy Serta stuff PERIOD. Years ago they used to make quality mattresses, but everything we've bought from them has these past 10 years has been utter garbage within 6 months to a year. I have back issues that flare up periodically. After going to a showroom with my wife and testing the I-comfort mattress we decided to splurge a bit and buy a more expensive memory foam mattress as we were tired of the typical biennial lifespan of mattresses we've had (most of them Serta). The previous one was so bad it was literally almost a taco with ruts.

This is the worst mattress ever. It was purchased in 2019. I wanted memory foam firm. As you can see from the photo this mattress is layers of foam the size of a 2 inch mattress pad pressed and glued. Not a one piece of solid foam as my previous mattress was. I now have neck and back issue. Cost almost 3 grand

I brought a Serta Mattress. Within a month it had sunk over an inch. My claim was denied, even though the mattress allegedly has a 10 year warranty because according to the company, the mattress had to sink over 2 inches before they honor the warranty.

Run for your life! The mattress went bad within a month, back pain, waist pain, shoulder pain and all. I hate the mattress. To process a return is a nightmare, they will make you take so many pictures and still find something wrong about the picture. They don’t intend to refund. Horrible experience.

We bought a king size Serta perfect sleeper mattress pillowtop. Worst mattress ever bought. It automatically feels like a mattress that is 20 years old. The sag in the middle is horrible. In the very first morning we were totally trapped in the middle of the bed it was sagging so badly. Never will I ever buy a Serta again.

I bought the 2023 Serta icomfort -F40HD- split king. Their top of the line new line mattress. I bought the medium.. The mattress feels like you're sleeping on bricks with a blanket over them.. It is supposed to be a cooling mattress But it's not even. Under the pillows gets hot. There are three snowflakes on it and I think they're melting... Rooms to go made me keep it for 30 days. The worst 30 days sleep I have had in years. Some nights I had to sleep on the couch.. It is not memory foam as advertised. It is not cooling. Don't buy this new line. It is horrible. I wish I could get my old mattress back.. My 30 days is up tomorrow 10/19/2023 And I can't wait to get rid of this thing...

I hope everyone views this site. I purchased 2 Mattress's from QVC where Serta was the vendor one day. They had the mattress cut so you could see what the inside entailed.. What a bunch of baloney! Plus, they tell you you have a 10 year warranty,, Well my 2 didn't even make 1 1/2 years! So I phoned QVC, they didn't want to know anything, so they send all the info to Serta who in-turn, wants photos of everything!!! The base, the box spring I mean everything. Tags invoices and everything else but my first born child! Everyday it was can you send more pictures can you jump through this hoop and that hoop... Finally I told them the game was over, I knew what they were playing and I was done. Yep, they beat me down finally. All I can say is 2 things, never purchase a mattress from QVC and never waste your money on any Serta product! I'll toss these 2 crap items in the trash, a lesson well learned,,,,

I was told this was one of the best mattresses at the store and upon laying on it and even the first couple of months it seemed pretty good. After having this mattress for 1 year it's quite awful. A few months ago my husband and I noticed that the mattress sinks in and caves in while you're laying down. Not just a little body dent. Like if someone were in the middle they would roll down do you deep sinking. My husband is a skinny guy like not even 150lbs and I weigh more than him and we both leave equally large dents. We've had an increase in back pain, poor sleep, discomfort and sometimes resort to sleeping on the couch.

I purchased a Serta Cozy Escape Mattress in January 2022 and by June 2022 the mattress sunk into the middle once we laid on it. We are not obese people and this should NOT have happened. I tried to get the Serta Warranty Department to replace this mattress, and after charging me $45.00 to send a warranty representative, they denied my warranty claiming that the mattress sunk only 1/2" and not 1-1/2 inches. They did this by using a string along the mattress. Did not lay on the mattress nor did they allow us to lay on the mattress. I have not been able to sleep on that mattress and after trying to get it replaced, they denied me. I had to throw away the mattress and purchase a new one.

Purchased a mattress set from QVC. Eight weeks later, I still didn't have my mattress. I had major issues with XPO delivery service which according to QVC was contracted by Serta. I work for a living and have limited availability for delivery. QVC sold this as "easy to call and schedule a time". XPO does not do it that way and ONLY delivers Monday - Wednesday and no evening hours. After two attempts to delivery at my non-specified time range, XPO "lost" my item for 10 days. To speak to someone at XPO, you have to be savvy to get around the automated line because when you enter your phone number, it connects you with your order. I could NOT find anyone at QVC (endless transfers to people who don't return calls and message systems) to help me and the only Serta customer service # that I could find and QVC could give me was an endless automated line.

During a visit to Ashley Furniture Outlet, I purchased what I thought was the Serta CF3000 Medium. Ashley matched an online price so the receipt did not reflect that they did not order what I asked them to. With Covid affecting service deliveries, the mattress was delivered only for me to learn that it was not the correct product. Ashley refused to acknowledge their error and abandoned me. Seeking recourse for their error, I engaged Serta directly. I expected nothing but hoped for the best and Serta delivered.

Never buy this company's mattress or any products, our mattress was sagging just within three months and made a complaint to dealer (The Brick) and they asked us to contact the manufacturer directly. Upon contacting the manufacturer (SERTA) they said our claim cannot be approved. I have images but there is no option to upload it.

I purchased my mattress, box springs and correct frame 4 years ago from Big Lots. Within few days my back was killing me. Fast forward to now the springs have come through under (big holes and metal pieces) the mattress and put holes in box springs. I take care of my stuff, because I work for my stuff. This is ridiculous!!

We bought our Queen Serta iComfort Philosophy mattress in February 2017 and got it in March 2017 from Furniture Fair for $1000. After only 5 yrs the mattress is totally JUNK!!! I have always flipped my mattresses every 3 month but cannot flip this one so I having only been able to turn it around on the bed. Despite turning the mattress every 3 months the mattress had started caving in and collapsing on the sides to the point it will dump you off the bed. You cannot sit on it.

We have a Serta savant ever feel firm bed and it has a big dip/impression. It is in warranty and had an inspector come out to review. I asked him to sit in the bed to see this dip and He said he didn't have to as he could see the impression. He filled the report out and it was Denied. Serta said it couldn't see any impressions per the photo. What? What did their inspector say? Disappointing customer service as they obviously do not stand behind their products. Count me out as a customer.

Bought SERTA mattress from Big lots. Got it home and sinking in middle after a few weeks. Called Big Lots told me to call SERTA. Called SERTA. Told me to call Big Lots. No response. Do not buy SERTA. Do not stand behind product.

I assumed SERTA had a good product, I needed a very firm mattress due to some back weakness. I got a rather expensive extra firm twin SERTA Perfect Sleeper mattress and it was fine for the first few months. I only weigh 135 pounds and soon began to sense the mattress was turning into a soup bowl. It kept getting worse. The only way I could get the firmness I needed was to try to sleep right on the mattress edge where it was still quite firm. And then I was about falling off the bed.

I purchased a new Serta mattress online from Dealbeds website. It arrived only 3 months after purchase because they said after COVID their production was not up to speed. After its arrived it felt a little strange as I was sinking in. I am sleeping alone and my weight is only 150 lbs. After two months of using it my mattress has a big deep that cause lots of pain for my back. Customer service denied to exchange my mattress as they said I need to buy a new spring box because mine's warranty expired several months ago. My old spring box is just fine, it's basically a wooden box covered with cloth, nothing is broken and I do not want to spend money on the new one. The mattress I bought can be used without a spring box, or at least it is said right there on the label. Customer service said that I need to buy a different bed if I do not want to buy a new spring box (my bed is less than 1 year old).

I bought a Serta Mattress 3 years ago and it is already junk. It has deep depressions and no support. I contacted the warranty department and was very dissatisfied. Not all Serta mattresses are bad just this one. I had to disassemble the bed numerous times to supply pictures they kept asking for. All I got was the run around and no satisfaction. I was even told that my claim was denied because my pictures were not in color. I re-submitted and was denied again. Every single person I showed these pictures to was totally surprised that the warranty was not honored. I will never buy one of their products again. Anyone can offer a warranty, where you shine is how you handle it. VERY UNHAPPY.

We bought our adjustable Serta mattress queen size set 03/03/2012. We paid $3600 for the whole set. It is the memory foam IComfort with "cooling gel." Their warranty says if it gets impressions more than 3/4 of an inch the warranty will cover it. However when buying the product never mention that if it gets stains in any way shape or form the warranty won't cover it. Meaning as it's advertised as a cooling mattress but if someone sweats on it the warranty won't cover it. That's very sad, well never buy serta again.

I purchased a Serta memory foam just over 6 years ago. It supposedly had a 20 year warranty. I started having issues with it a little over a year ago. First issue I had is poor craftsmanship with the zippers that are basically holding on the cover for the foam from manufacturer. Poor design in my opinion. I've also always kept the required mattress protector on it as well. The mattress protector is actually what helped keep the foam cover on this last year. I have a Captain's bed which has enough slats that I've always been told you don't need a box spring. This is my second Captain's bed and 3rd mattress used on them. The first 2 were spring styled beds and they lasted considerably longer.

This is the 2nd mattress and see the photos I am uploading and keep in mind, I still do not have any help on this. I have been going around in circles with this company. DO NOT BUY FROM THIS CO, THEY ALSO own SERTA.

I purchased an iComfort mattress and adjustable frame. We purchased two king size extra long mattresses and frames. They came with a twenty five year warranty. My mattress recently failed. After a lot of back and forth I finally got them to send someone out to check out the mattress. They did find it to be failed. Serta then responded that they would order a new mattress. After quite a long wait they e-mailed me with release forms to sign in order to get my replacement mattress. I assumed that with the information from my original purchase that the comfort/firmness level of my mattress would be like my original. I was not given the choice to go to a local store and choose my mattress. I signed the release saying that there was no guarantee of replacement for comfort. I signed it feeling that it was a formality.

I purchased a Serta mattress Perfectsleeper Elite in January 2020. I only slept on it intermittently. Maybe totaling 2-3 months from March 2020 to June of 2021. I immediately noticed that in just a couple of days the side I slept on was starting to get uncomfortable from deep body impressions. From June 2021 until now (January of 2022) the mattress is sagging from head to toe straight down the middle so bad I roll into it and it literally takes effort to get out. And when I sleep on my side facing the middle of the bed my body tilts towards the middle twisting my lower back because it’s sagging so bad. I don’t sleep in the middle of the bed, only on the sides and I weigh between 110-115 lbs and sleep alone.