Serta Mattress

Serta Mattress Reviews

Serta Mattress Reviews

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Overall Rating1.1 out of 5
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About Serta Mattress Reviews

Serta mattresses are available in a variety of models, features and types, including innerspring, memory foam and hybrid. The company offers financing options, long warranties and free standard shipping, but installation is not included with standard shipping.

Pros & Cons


  • Financing plans
  • Free standard shipping
  • Long warranties


  • Charges extra for white-glove delivery
  • Less durability

Bottom Line

Serta mattresses come in a range of models and comfort levels. Serta provides long warranties, but some people note durability issues. Standard shipping is free when you order online but doesn't include installation.

Featured Reviews

Richmond, CA

I needed a new mattress and box springs about eight years ago. After rejecting foam mattresses (too hot) and adjustable beds (too expensive), I decided a mid-range traditional mat...

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Palm Desert, CA

The perfect sleeper is a great product by Serta and priced at an affordable level. I have had terrible soreness in the morning for many years because of poor quality mattresses. T...

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What is Serta?

Serta offers several mattress types, including memory foam, innerspring and hybrid, and sizes from twin to California king. Serta also sells pillows, sheets, crib mattresses and pet beds. All mattresses bought on come with a 120-day in-home trial and 10-year warranty.

Serta mattresses have gel memory foam that keeps you cool while you sleep and helps relieve aches and pains. Most models are available in plush, medium, firm and extra-firm to provide the level of support that’s best for your sleep position. Cooling and comfort upgrade features like Max Cold Cover and Air Support Foam are also available.

Serta mattress prices

Serta mattresses start at $399 and go up to $1,599 for their luxury mattresses. The size and model of the mattress influence the cost.

Serta modelTwinFullQueenKing
Mattress in a Box$399$549$599$799
Perfect Sleeper$399 - $999$479 - $1,079$499 - $1,099$699 - $1,499

Financing is available with three-, six- and 12-month terms. Standard shipping is free when you order from but does not include installation or removing your old mattress. Serta also offers white-glove delivery for $150, which includes installation and old mattress removal.

Serta mattress models

Serta mattress models include the Perfect Sleeper, iComfort, iSeries and Mattress in a Box.

  • Serta Perfect Sleeper: The Perfect Sleeper provides pressure point relief, a supportive coil system that reduces motion transfer and cooling gel foam that eliminates excess heat. Perfect Sleeper mattresses are available in innerspring, memory foam and hybrid models. They also come in firm, Euro-top and plush support.
  • Serta iComfort: The design of the Serta iComfort keeps you cool while sleeping. The iComfort mattress comes with multilayered mattress-cooling foam technology that is highly supportive and breathable. It dispels heat and regulates body temperature for a cool, comfortable nights' rest. The iComfort comes in several models: plush, medium, firm and extra-firm. Some models come with a Max Cold Cover that is cool to the touch and Air Support Foam that provides relief from aches and pains.
  • Serta Mattress in a Box: Serta Mattress in a Box comes conveniently packaged in a box you pick up at your local Serta retailer. You can also order online for delivery to your door. The mattress is ready to use in minutes and comes in two models: Perfect Sleeper Express and Serta Premium. Both models offer sizes from twin to king, and the Perfect Sleeper Express 10 inch also comes in twin XL and California king. Serta Mattress in a Box has gel-infused memory foam and a breathable knit cover.
  • Serta iSeries: Serta iSeries mattresses combine memory foam technology and an advanced coil system to provide comfort and support. The Cool Reaction Gel Memory Foam maintains the right amount of pressure on your body and reduces body heat buildup, while the 886 Pro-Support Coil System adapts to your movements throughout the night. iSeries mattresses also have a HyperFeel Surface cover fabric that is cooling, comforting and supportive. Serta iSeries is only available at retailers, and prices vary.

Serta beds FAQ

How much are Serta mattresses?
Serta mattresses cost between $399 and $1,599 or more, depending on the model and size you choose. Upgrades to cooling and comfort features on Serta iComfort models cost extra.
Who sells Serta mattresses?
You can buy a Serta mattress from as well as authorized Serta retailers such as JCPenney, Sam’s Club, Big Lots, Macy’s and Sears. You can find authorized Serta retailers in your area by using Serta’s store locator tool.
Where are Serta mattresses made?
Serta mattresses are made in the U.S. at Serta’s 28 manufacturing plants across the country. Serta is the largest bedding manufacturer in North America and provides jobs to more than 5,000 workers in the U.S., including Puerto Rico.
Do Serta mattresses come with a warranty?
Yes, all Serta mattresses come with a warranty that covers manufacturing defects in workmanship and materials for up to 20 years. There are a few exclusions on covers and handles on most mattresses.

Is Serta a good mattress?

Serta offers a variety of models with varying options, features and sizes to meet the needs of just about any sleeper. Customers appreciate that Serta provides a 120-night sleep trial warranty on all mattresses purchased online, plus financing options and free standard delivery.

Serta Mattress Reviews

ConsumerAffairs has collected 593 reviews and 574 ratings.

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Page 1 Reviews 0 - 10

Reviewed Aug. 24, 2023

I hope everyone views this site. I purchased 2 Mattress's from QVC where Serta was the vendor one day. They had the mattress cut so you could see what the inside entailed.. What a bunch of baloney! Plus, they tell you you have a 10 year warranty,, Well my 2 didn't even make 1 1/2 years! So I phoned QVC, they didn't want to know anything, so they send all the info to Serta who in-turn, wants photos of everything!!! The base, the box spring I mean everything. Tags invoices and everything else but my first born child! Everyday it was can you send more pictures can you jump through this hoop and that hoop... Finally I told them the game was over, I knew what they were playing and I was done. Yep, they beat me down finally. All I can say is 2 things, never purchase a mattress from QVC and never waste your money on any Serta product! I'll toss these 2 crap items in the trash, a lesson well learned,,,,

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    Reviewed July 3, 2023

    I was told this was one of the best mattresses at the store and upon laying on it and even the first couple of months it seemed pretty good. After having this mattress for 1 year it's quite awful. A few months ago my husband and I noticed that the mattress sinks in and caves in while you're laying down. Not just a little body dent. Like if someone were in the middle they would roll down do you deep sinking. My husband is a skinny guy like not even 150lbs and I weigh more than him and we both leave equally large dents. We've had an increase in back pain, poor sleep, discomfort and sometimes resort to sleeping on the couch.

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    Verified purchase
    Claims HandlingStaff

    Reviewed Oct. 16, 2022

    I purchased a Serta Cozy Escape Mattress in January 2022 and by June 2022 the mattress sunk into the middle once we laid on it. We are not obese people and this should NOT have happened. I tried to get the Serta Warranty Department to replace this mattress, and after charging me $45.00 to send a warranty representative, they denied my warranty claiming that the mattress sunk only 1/2" and not 1-1/2 inches. They did this by using a string along the mattress. Did not lay on the mattress nor did they allow us to lay on the mattress. I have not been able to sleep on that mattress and after trying to get it replaced, they denied me. I had to throw away the mattress and purchase a new one.

    I will never purchase a Serta product again because they did not stand by me as a consumer. I am very disappointed in the warranty process. Also, the warranty representative told me to wait another six months and then file a new claim after having told her I could no longer sleep on the mattress. Do NOT purchase a Serta Cozy Escape Mattress.

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    Customer Service

    Reviewed Sept. 6, 2022

    Purchased a mattress set from QVC. Eight weeks later, I still didn't have my mattress. I had major issues with XPO delivery service which according to QVC was contracted by Serta. I work for a living and have limited availability for delivery. QVC sold this as "easy to call and schedule a time". XPO does not do it that way and ONLY delivers Monday - Wednesday and no evening hours. After two attempts to delivery at my non-specified time range, XPO "lost" my item for 10 days. To speak to someone at XPO, you have to be savvy to get around the automated line because when you enter your phone number, it connects you with your order. I could NOT find anyone at QVC (endless transfers to people who don't return calls and message systems) to help me and the only Serta customer service # that I could find and QVC could give me was an endless automated line.

    I was looking forward to my purchase, but eventually had to cancel the order and get off the hamster wheel of this horrible experience. I would think if Serta is selling a product through a vendor they would provide a customer service # to help. Very disappointed all around with this experience. Serta was non-existent and QVC didn't care.

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    Customer ServicePriceStaff

    Reviewed Aug. 18, 2022

    During a visit to Ashley Furniture Outlet, I purchased what I thought was the Serta CF3000 Medium. Ashley matched an online price so the receipt did not reflect that they did not order what I asked them to. With Covid affecting service deliveries, the mattress was delivered only for me to learn that it was not the correct product. Ashley refused to acknowledge their error and abandoned me. Seeking recourse for their error, I engaged Serta directly. I expected nothing but hoped for the best and Serta delivered.

    I credit the following folks in Serta Customer Support for their acknowledgement and continued support which did lead to resolution: Linda, Charles, Sherice, Brittany and especially Ralph all went far above and beyond my expectations. They spent time with me, identified a mutual solution and made things right for what Ashley would not. Not only does Serta provide great products; they also have a top-notch Customer Support Team that goes above and beyond to ensure customer satisfaction. Serta did not have to help me; they were not obligated to, but they did. Customer Service like this is rare; because of this, I am forever Serta loyal!

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    Verified purchase
    Claims Handling

    Reviewed Aug. 5, 2022

    Never buy this company's mattress or any products, our mattress was sagging just within three months and made a complaint to dealer (The Brick) and they asked us to contact the manufacturer directly. Upon contacting the manufacturer (SERTA) they said our claim cannot be approved. I have images but there is no option to upload it.

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    Reviewed July 11, 2022

    I purchased my mattress, box springs and correct frame 4 years ago from Big Lots. Within few days my back was killing me. Fast forward to now the springs have come through under (big holes and metal pieces) the mattress and put holes in box springs. I take care of my stuff, because I work for my stuff. This is ridiculous!!

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    Reviewed June 26, 2022

    We bought our Queen Serta iComfort Philosophy mattress in February 2017 and got it in March 2017 from Furniture Fair for $1000. After only 5 yrs the mattress is totally JUNK!!! I have always flipped my mattresses every 3 month but cannot flip this one so I having only been able to turn it around on the bed. Despite turning the mattress every 3 months the mattress had started caving in and collapsing on the sides to the point it will dump you off the bed. You cannot sit on it.

    After turning it a few weeks ago it had a big collapse on my husband's side of the bed. He is 6'5" but not heavy set. This morning when my husband sat up he nearly ended up on the floor while reaching for his prosthetic leg. I have had mattresses and flipped them all my life. Never have I had one do this! The last mattress we had 15 yrs. But then again I've never had a mattress with memory foam. I feel Serta is totally taking advantage of buyers! They have to KNOW there is a problem with their product yet keep selling it. I am currently waiting to hear back from the company I bought it from. I had to leave a message. I doubt there will be anything done about this. I have photos for documentation.

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    Customer Service

    Reviewed June 14, 2022

    We have a Serta savant ever feel firm bed and it has a big dip/impression. It is in warranty and had an inspector come out to review. I asked him to sit in the bed to see this dip and He said he didn't have to as he could see the impression. He filled the report out and it was Denied. Serta said it couldn't see any impressions per the photo. What? What did their inspector say? Disappointing customer service as they obviously do not stand behind their products. Count me out as a customer.

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    Customer Service

    Reviewed June 5, 2022

    Bought SERTA mattress from Big lots. Got it home and sinking in middle after a few weeks. Called Big Lots told me to call SERTA. Called SERTA. Told me to call Big Lots. No response. Do not buy SERTA. Do not stand behind product.

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    Serta Mattress Company Information

    Company Name:
    Serta Mattress
    Year Founded:
    3 Golf Center, #392
    Hoffman Estates
    United States