Serta Mattress Reviews

I purchased a Serta iComfort memory foam mattress 2024. It's the cooling model with the snowflakes.. Well, I was told there would be a "break in" period in order for this bed to feel comfortable.. It's now 6 months in and still feels like a concrete slab. Oh btw..this is the plush model! I have arthritis and wake up with more aches and pains due to this uncomfortable thing. Thank goodness I bought this on clearance and didn't waste too much $$. Do yourself a favor and buy a Tempur-Pedic. I now sleep on it, in the spare bedroom.

Do not order from Serta. I bought a sofa from them and the sofa came in a box with cushions vacuum sealed in bags. Upon opening, I realized they gave me two completely different-sized cushions. I reached out to multiple departments in the company and continuously got the runaround. They still never got back to me and it is now 3 months since I received the sofa.

About 15 months ago I bought a Serta Aruba queen size mattress from Mattress Warehouse. Two weeks ago while buying a mattress bed lift system for my wife, from a competitor, the salesman explained the process for filing a warranty claim. I never realized there were third party mattress inspectors who would come to your house at no cost to me and do an evaluation of my Serta mattress. Turns out my mattress was judged a lumpy mess (and likely the cause of my frequent back aches). Within three weeks of filing the warranty claim and inspection of the mattress, I received a replacement approval letter for reselection from Mattress Warehouse. Full replacement cost for what I paid plus I must pay a $99 transportation fee. Of course it will be a different manufacturer since reading the experiences on this website. For what it's worth, I am told Serta no longer makes plush top mattresses.

My son's mattress wasn't even 2-3 years old. It is a firm mattress. It developed a HUGE divot in the center and appears the inner springs collapsed. He contacted the mattress store where he purchased the set at and was told he had to contact Serta, which he did. They would not accept his pictures and said they had to come look at the mattress. That's been over six months and still no date set. He had to purchase another one (not ever Serta again). As of today, it's headed to the garbage man...tired of having it in my way. AWFUL MATTRESS, AWFUL WARRANTY, AWFUL CUSTOMER SERVICE....DO NOT BUY ONE!!!

Serta is scam! I purchased a motion base from them and the base went out in less than 2 years. After the company gave me the run around, they told me the remote to the base is discontinued! So I’m stuck with this bed, after spending over $1000!

We bought a 2022 Serta icomfort split king so it's coming up on 2 years. Let me tell you something, don't buy Serta stuff PERIOD. Years ago they used to make quality mattresses, but everything we've bought from them has these past 10 years has been utter garbage within 6 months to a year. I have back issues that flare up periodically. After going to a showroom with my wife and testing the I-comfort mattress we decided to splurge a bit and buy a more expensive memory foam mattress as we were tired of the typical biennial lifespan of mattresses we've had (most of them Serta). The previous one was so bad it was literally almost a taco with ruts.

This is the worst mattress ever. It was purchased in 2019. I wanted memory foam firm. As you can see from the photo this mattress is layers of foam the size of a 2 inch mattress pad pressed and glued. Not a one piece of solid foam as my previous mattress was. I now have neck and back issue. Cost almost 3 grand

I brought a Serta Mattress. Within a month it had sunk over an inch. My claim was denied, even though the mattress allegedly has a 10 year warranty because according to the company, the mattress had to sink over 2 inches before they honor the warranty.

Run for your life! The mattress went bad within a month, back pain, waist pain, shoulder pain and all. I hate the mattress. To process a return is a nightmare, they will make you take so many pictures and still find something wrong about the picture. They don’t intend to refund. Horrible experience.

We bought a king size Serta perfect sleeper mattress pillowtop. Worst mattress ever bought. It automatically feels like a mattress that is 20 years old. The sag in the middle is horrible. In the very first morning we were totally trapped in the middle of the bed it was sagging so badly. Never will I ever buy a Serta again.