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Serta Mattress

Serta Mattress
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Overall Satisfaction Rating 3.30/5
  • 5 stars
    32
  • 4 stars
    17
  • 3 stars
    9
  • 2 stars
    3
  • 1 stars
    19
Based on 80 ratings submitted in the last year

This company is not yet accredited. See reviews below to learn more or submit your own review.

Serta mattresses are available in a variety of models, features and types, including innerspring, memory foam and hybrid. The company offers financing options, long warranties and free standard shipping, but installation is not included with standard shipping.

BOTTOM LINE

Serta mattresses come in a range of models and comfort levels. Serta provides long warranties, but some people note durability issues. Standard shipping is free when you order online but doesn't include installation.

PROS

  • Financing plans
  • Free standard shipping
  • Long warranties

CONS

  • Charges extra for white-glove delivery
  • Less durability

Top Serta Mattress Reviews We Found

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Rated with 4 stars
Verified Reviewer

I needed a new mattress and box springs about eight years ago. After rejecting foam mattresses (too hot) and adjustable beds (too expensive), I decided a mid-range traditional mattress was the way to go. So far, no complaints and I sleep comfortably.

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Rated with 5 stars
Verified Reviewer

The perfect sleeper is a great product by Serta and priced at an affordable level. I have had terrible soreness in the morning for many years because of poor quality mattresses. The Serta perfect sleeper now lets me wake up feeling well rested and ready for the day, and I’m completely pain free.

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What is Serta?

Serta offers several mattress types, including memory foam, innerspring and hybrid, and sizes from twin to California king. Serta also sells pillows, sheets, crib mattresses and pet beds. All mattresses bought on Serta.com come with a 120-day in-home trial and 10-year warranty.

Serta mattresses have gel memory foam that keeps you cool while you sleep and helps relieve aches and pains. Most models are available in plush, medium, firm and extra-firm to provide the level of support that’s best for your sleep position. Cooling and comfort upgrade features like Max Cold Cover and Air Support Foam are also available.

Serta mattress prices

Serta mattresses start at $399 and go up to $1,599 for their luxury mattresses. The size and model of the mattress influence the cost.

Serta modelTwinFullQueenKing
Mattress in a Box$399$549$599$799
Perfect Sleeper$399 - $999$479 - $1,079$499 - $1,099$699 - $1,499
iComfort$759$1,049$1,199$1,599

Financing is available with three-, six- and 12-month terms. Standard shipping is free when you order from Serta.com but does not include installation or removing your old mattress. Serta also offers white-glove delivery for $150, which includes installation and old mattress removal.

Serta mattress models

Serta mattress models include the Perfect Sleeper, iComfort, iSeries and Mattress in a Box.

  • Serta Perfect Sleeper: The Perfect Sleeper provides pressure point relief, a supportive coil system that reduces motion transfer and cooling gel foam that eliminates excess heat. Perfect Sleeper mattresses are available in innerspring, memory foam and hybrid models. They also come in firm, Euro-top and plush support.
  • Serta iComfort: The design of the Serta iComfort keeps you cool while sleeping. The iComfort mattress comes with multilayered mattress-cooling foam technology that is highly supportive and breathable. It dispels heat and regulates body temperature for a cool, comfortable nights' rest. The iComfort comes in several models: plush, medium, firm and extra-firm. Some models come with a Max Cold Cover that is cool to the touch and Air Support Foam that provides relief from aches and pains.
  • Serta Mattress in a Box: Serta Mattress in a Box comes conveniently packaged in a box you pick up at your local Serta retailer. You can also order online for delivery to your door. The mattress is ready to use in minutes and comes in two models: Perfect Sleeper Express and Serta Premium. Both models offer sizes from twin to king, and the Perfect Sleeper Express 10 inch also comes in twin XL and California king. Serta Mattress in a Box has gel-infused memory foam and a breathable knit cover.
  • Serta iSeries: Serta iSeries mattresses combine memory foam technology and an advanced coil system to provide comfort and support. The Cool Reaction Gel Memory Foam maintains the right amount of pressure on your body and reduces body heat buildup, while the 886 Pro-Support Coil System adapts to your movements throughout the night. iSeries mattresses also have a HyperFeel Surface cover fabric that is cooling, comforting and supportive. Serta iSeries is only available at retailers, and prices vary.

Serta beds FAQ

How much are Serta mattresses?
Serta mattresses cost between $399 and $1,599 or more, depending on the model and size you choose. Upgrades to cooling and comfort features on Serta iComfort models cost extra.
Who sells Serta mattresses?
You can buy a Serta mattress from Serta.com as well as authorized Serta retailers such as JCPenney, Sam’s Club, Big Lots, Macy’s and Sears. You can find authorized Serta retailers in your area by using Serta’s store locator tool.
Where are Serta mattresses made?
Serta mattresses are made in the U.S. at Serta’s 28 manufacturing plants across the country. Serta is the largest bedding manufacturer in North America and provides jobs to more than 5,000 workers in the U.S., including Puerto Rico.
Do Serta mattresses come with a warranty?
Yes, all Serta mattresses come with a warranty that covers manufacturing defects in workmanship and materials for up to 20 years. There are a few exclusions on covers and handles on most mattresses.

Is Serta a good mattress?

Serta offers a variety of models with varying options, features and sizes to meet the needs of just about any sleeper. Customers appreciate that Serta provides a 120-night sleep trial warranty on all mattresses purchased online, plus financing options and free standard delivery.

Serta Mattress Reviews

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How do I know I can trust these reviews about Serta Mattress?
How do I know I can trust these reviews about Serta Mattress?
  • 2,778,162 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Jan. 20, 2021

Wasnt comfortable. Sagged in the middle like a taco..only had it within 20 days and Serta said couldn't help us with our product. We had purchased a firm pillowtop, wasnt cheap. 1300 plus dollars. Ended up giving to our daughter, Even she says not the best..sag in the middle. She's 14, should not be like this. Purchased it in Oct 2020.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 18, 2020

Purchased the mattress from Mattress One in 2015. They are no longer in business. Started having sags or dents in the mattress after just a couple years. This mattress is horrible. Now I filed a claim only to get the run around. I produced the tag pics as requested and proof of purchase from the lending company. Warranty declined because I didn’t have the original receipt from mattress one company. Could not get a copy because the company is out of business. Serta does not stand by their products. Waste of time and money.

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 3, 2020

    My mattress is 3 years old. I feel like I have to crawl out of a hole when I lie in it. I tried to claim warranty, but the mattress does rebound therefore it doesn’t meet the “3/4 inch” requirement. The process to submit a claim doesn’t allow to show true representation of how the mattress is when laying on it. My body aches every morning.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 28, 2020

    Approximately 1 year ago we purchased a King Size Serta Perfect Sleeper Mattress. The first one had a huge lump in middle and we returned it and it was replaced. The replacement mattress has no support where we sleep. Each morning there are huge dips where we were sleeping and both my husband and I have been experiencing extreme back pain. He just had a kidney removed and thought at first that was where the pain came from, but no, it is where his body is not supported. My issues are the same. I awake several times every night with extreme pain in my hips and my back. Is there a warranty on this thing? I am so disappointed in what we purchased.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 16, 2020

    My wife and I just purchased a Serta Sleep Perfect mattress for almost 1400.00. Have had it 8 months and is already broke down on sides and holes in the sleep zones. We are not large people 160 and 190 5ft8. We also don't spend more than the 7 to 8 hrs in bed. Have purchased dozens of mattresses in my life and will never again buy a Serta. Would not recommend Serta to anybody and try to disuade. Not going to chase the warranty nightmare. Have read the reviews. Will go look for new mattress in spring (hopefully post covid). Definitely not Sealy.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: July 26, 2020

    I bought my Serta Perfect Sleeper mattress close to 20 yrs. ago and it's still like new and extremely comfortable as it was when bought. The "Pillow Top" makes it so comfortable and it's not too firm but firm enough for good support and no aching backs. I have kept it in great shape by rotating it every couple of months and flipping it over. I love my Serta Perfect Sleeper Pillow Top Mattress and if this one ever wears out I'd definitely get another Serta brand mattress. I believe it has a limited life time warranty but it's been so long I'm not sure, 20 yrs is a long enough time for me to know that it's a great mattress that's held its shape. I didn't finance it. I paid for it when I bought it and the cost was well worth every dollar I paid.

    4 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: May 7, 2020

    I have had the same mattress for over 10 years. It is way past time to get a new one but I have not been able to part with this oldie but goodie. I have a Beautyrest and it has been very good to me and for me. My daughter's used to come sneak in bed with me and now my grand kids do. They all loved how comfy my bed is. This is a excellent quality mattress that has lasted through many children jumping on it by day, having girls movie nights, and piled up fast asleep until morning. Thank you Serta for being so good to my family. ????

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: May 6, 2020

    The mattress I own replaced one of a different manufacturer that was less than five years old. The previous one was a Sealy product. I attempted to contact Sealy multiple time via phone calls and emails for warranty and I never received a response. After purchasing my new mattress I have had it over five years and it is still like new. What I enjoy about it is the fact that it is a pillow top double sided so I have the ability to flip it and rotate it. I think that is a feature that needs to return on all mattresses.

    7 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: May 5, 2020

    I have a lifetime warranty on my mattress Sealy posturepedic from Dillard's, it came with the worry no more certificate and warranty so therefore if you use the worry no more mattress cover it is guaranteed for life against stains of any sort, tears of any sort, mattress having any sort of spring trouble, any problems. Whatever the issue is it's covered 100% for life and it is the most awesome mattress you can lay on. Best night sleep I've ever had. I have back trouble so it works awesome for me. It's a California king with a very hard mattress well as hard as I could get and it's really not hard but it sure helps.

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: April 30, 2020

    I don't have a lot of money to spend being on Disability, so I was surprised to find that Serta has quite a few mattress selections that not only are comfortable with good back support, but they're also very affordable. I paid cash, so I can't rate their financing. The Delivery only took a few days, and they came at the time they said they would. I no longer have that mattress (too long and personal to get into). I would LOVE to WIN a new mattress for Me and My Partner. I have Chronic Back and Neck Pain and the mattress we have now is not working for Us. I would Love to wake up each morning without the pain and stiffness I experience now. Thank You, Robin **

    3 people found this review helpful
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    Serta Mattress Company Information

    Company Name:
    Serta Mattress
    Year Founded:
    1931
    Address:
    3 Golf Center, #392
    City:
    Hoffman Estates
    State/Province:
    IL
    Country:
    United States
    Phone:
    (888) 557-3782
    Website:
    www.serta.com