Serta Mattress
Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 305 ratings submitted in the last year

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    Serta Mattress

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      464 Serta Mattress Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 5 stars
      Verified Reviewer
      Original review: April 16, 2019

      After dealing with sciatica and shoulder pain, both which were aggravated by sleeping positions, I bought the ICOMFORT adjustable, vibrating bed. I LOVE IT! When I sleep on my right side, which is my normal position, my right shoulder would keep me awake, until I adjusted the bed to zero gravity, and that allowed me to stay on my back and sleep comfortably. A small pillow made to slip between my legs keeps my back aligned, which helps sciatic nerve pain.

      10 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: April 13, 2019

      The perfect sleeper is a great product by Serta and priced at an affordable level. I have had terrible soreness in the morning for many years because of poor quality mattresses. The Serta perfect sleeper now lets me wake up feeling well rested and ready for the day, and I’m completely pain free in the morning.

      8 people found this review helpful
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      Rated with 5 stars
      Verified Reviewer
      Original review: Dec. 31, 2018

      Mattress is great and very comfortable. I am really happy with my choice and I have been enjoying my sleep. But the sales staff where I got it were really inexperienced and delivered the wrong mattress. I would go to another store if I decide to get another one.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Dec. 30, 2018

      It’s 12 years old and they no longer make this model. The new ones have the foam pillow top which just cannot compare. Anytime I allow a guest to sleep in my bed they wake up the next day saying it was the best night of sleep they’ve had.

      4 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Dec. 29, 2018

      I bought my mattress at a local store. Was able to place each of the 5 firmness mattresses on the base to determine the most comfortable for me. The bed is three years old and feels like new. Sleeps very well. Feels supportive and at the same time soft. Only complaint would be that it does feel a little warmer than traditional mattresses. But I would buy it again.

      6 people found this review helpful
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      Rated with 1 star
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      Verified Reviewer
      Original review: Sept. 15, 2019

      For anyone interested in purchasing a Serta mattress - I had a Serta bed which when moved between bedrooms got disfigured, we contacted the warranty customer service and several of their staff and got nowhere. When my partner tried to fix it and opened it one entire layer got disintegrated and the glue was dried up - we were sleeping on this for years! So despite recontacting with photos Serta, and having the receipt they didn’t believe that they should do anything. The memory foam became softer with time and it was 6 years old prior to this happening. I waited for over 2 months for any action.

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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 3, 2019

      My back hurts so bad from laying on this horrible piece of garbage. The sagging is over an inch in either side resulting in a massive palpable lump in the middle of the bed. They won't replace it because it needs to sag another half inch for that to happen. Asked for the firmest mattress in the store and got this uncomfortable POS that I'm lying awake in as I write this. 25 year warranty? I'd burn it, but it's filled with flame retardant.

      Be the first one to find this review helpful
      Rated with 1 star
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      Verified Reviewer Verified Buyer
      Original review: July 10, 2019

      I ordered a mattress, on June 23rd 2019. Expected 10 day delivery. Still have not received my product. I’ve literally followed up with Serta customer support 6 different times, 2 times have been escalated to a manager. I’m respectful, they’re somewhat respectful but care nothing about follow through. I will be cancelling my order. They keep claiming that they’ve shipped it to the delivery company, and they should be reaching out. Have not had any company confirm delivery. They supply you with the number to call the delivery company as a out for them. 2 of the times I’ve had escalated to manager we’re both times I’ve explained the companies did not answer phones. I will not buy a Serta mattress now at all, as I know how post purchase customer support already works.

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      Rated with 1 star
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      Verified Reviewer
      Original review: April 17, 2019

      I bought a mattress 2 years ago and now it sags over 1.5 inches. I contacted Serta and I then had to pay their inspector. Not a good program. I would stay away from them unless you only need a couple years out of the mattress.

      22 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: April 12, 2019

      I have had this mattress approximately 6 months. I wake up with lower back pain and it is already lumpy. You can actually see the lumps, it’s awful....especially since the cost was over $1,000.00 and I’m still paying for it!

      15 people found this review helpful
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      Serta Mattress expert review by Michael J. Breus, Ph.D.

      Serta has been making quality mattresses for over 80 years and has been recognized and awarded for its products. It is committed to being environmentally responsible in manufacturing and production. Serta and Simmons are now the same company.

      • Variety: The Serta perfect sleeper is the lower cost line which is great for light use or occasional use. The better model is the iComfort Series (introduction of foam and gel).

      • Retail stores: Serta has a number of retail stores around the country where consumers can test out the mattresses before deciding which one to purchase.

      • Support: It has excellent customer support, both when purchasing mattresses online and in retail stores.

      • Financing: Customers can finance their purchases and can get 0 percent APR for up to 60 months in certain cases.

      • Best for: Serta mattresses are best for eco-friendly, parents and professionals.

      Profile picture of Michael J. Breus, Ph.D.
      Michael J. Breus, Ph.D. Mattress Contributing Editor

      Michael J. Breus, Ph.D., known as The Sleep Doctor, is a Clinical Psychologist and both a Diplomate of the American Board of Sleep Medicine and a Fellow of The American Academy of Sleep Medicine. He is on the clinical advisory board of The Dr. Oz Show and is a regular contributor on the show. He is also the author of several books, including The Sleep Doctor’s Diet Plan: Lose Weight Through Better Sleep (Rodale Books; 2011) and Good Night: The Sleep Doctor’s 4-Week Program to Better Sleep and Better Health (Dutton/Penguin; 2006). Dr. Breus has been featured on several national media outlets, including The Today Show, The CBS Early Show and Psychology Today.

      Serta Mattress Company Information

      Company Name:
      Serta Mattress
      Year Founded:
      3 Golf Center, #392
      Hoffman Estates
      United States
      (888) 557-3782
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