Serta Mattress Reviews

My mattress just turned four years old and it is sagging so bad that I need to get it replaced. I have aches and pains all over because of this piece of junk mattress. Do not buy anything from Serta. It is a waste of money and your time.

We purchased our first king size Serta from a company in Michigan. It was a $3000 plus matttress that we got a good price on. After a few years the mattress was sagged so bad we woke up with back aches every day. A company headquartered in Chicago took over the bankrupt 1st company and after many phone calls, emails and mandated photos they sent a replacement mattress. Not the one we had researched and agreed to, the original was no longer made, but a much cheaper one. It was defective when received. More phone calls, emails and new photos. Ultimately the Serta Rep in Chicago advised us to deal directly with Serta Warranty. ???

I think this review will be removed! We bought perfect sleeper at BIG SANDY. Cincinnati! 2024! Within 1st week we called about edge problem and saleswoman said, "At least try. You can always return!!!" NOT!! Less than 2 weeks complained again about slipping off edge! Pictures taken, 2 times representatives came out, many many phone calls, decision made that it was our fault because beds are made that way now!!!!

March 2024 we purchased a Serta Ellawood California king mattress from a local dealer. We were told that we had to also purchase the mattress cover or else the warranty wouldn’t be effective so we did. $1297.00. Fast forward to Nov. 2024 and where my husband sleeps is a sag/dip. I’m hoping we can get some answers to our problem. There are no tears and it has not been abused at all. A mattress is supposed to last 7-10 YEARS not 7-10 MONTHS!!!! I’ve reached out to our local dealer without any help.

I purchased a Serta iComfort memory foam mattress 2024. It's the cooling model with the snowflakes.. Well, I was told there would be a "break in" period in order for this bed to feel comfortable.. It's now 6 months in and still feels like a concrete slab. Oh btw..this is the plush model! I have arthritis and wake up with more aches and pains due to this uncomfortable thing. Thank goodness I bought this on clearance and didn't waste too much $$. Do yourself a favor and buy a Tempur-Pedic. I now sleep on it, in the spare bedroom.

Do not order from Serta. I bought a sofa from them and the sofa came in a box with cushions vacuum sealed in bags. Upon opening, I realized they gave me two completely different-sized cushions. I reached out to multiple departments in the company and continuously got the runaround. They still never got back to me and it is now 3 months since I received the sofa.

About 15 months ago I bought a Serta Aruba queen size mattress from Mattress Warehouse. Two weeks ago while buying a mattress bed lift system for my wife, from a competitor, the salesman explained the process for filing a warranty claim. I never realized there were third party mattress inspectors who would come to your house at no cost to me and do an evaluation of my Serta mattress. Turns out my mattress was judged a lumpy mess (and likely the cause of my frequent back aches). Within three weeks of filing the warranty claim and inspection of the mattress, I received a replacement approval letter for reselection from Mattress Warehouse. Full replacement cost for what I paid plus I must pay a $99 transportation fee. Of course it will be a different manufacturer since reading the experiences on this website. For what it's worth, I am told Serta no longer makes plush top mattresses.

My son's mattress wasn't even 2-3 years old. It is a firm mattress. It developed a HUGE divot in the center and appears the inner springs collapsed. He contacted the mattress store where he purchased the set at and was told he had to contact Serta, which he did. They would not accept his pictures and said they had to come look at the mattress. That's been over six months and still no date set. He had to purchase another one (not ever Serta again). As of today, it's headed to the garbage man...tired of having it in my way. AWFUL MATTRESS, AWFUL WARRANTY, AWFUL CUSTOMER SERVICE....DO NOT BUY ONE!!!

Serta is scam! I purchased a motion base from them and the base went out in less than 2 years. After the company gave me the run around, they told me the remote to the base is discontinued! So I’m stuck with this bed, after spending over $1000!

We bought a 2022 Serta icomfort split king so it's coming up on 2 years. Let me tell you something, don't buy Serta stuff PERIOD. Years ago they used to make quality mattresses, but everything we've bought from them has these past 10 years has been utter garbage within 6 months to a year. I have back issues that flare up periodically. After going to a showroom with my wife and testing the I-comfort mattress we decided to splurge a bit and buy a more expensive memory foam mattress as we were tired of the typical biennial lifespan of mattresses we've had (most of them Serta). The previous one was so bad it was literally almost a taco with ruts.