Serta Mattress Reviews

I have a Serta Perfect Sleeper Hybrid mattress and before a year it started sagging in the middle when you slept on it. I was rotating it faithfully every few months and taking great care of it, but came to realize their construction of their mattresses is terrible for the price. I have seen other reviewers saying theirs was sagging also in the middle way too early. I have a Sealy Hybrid mattress for over a year and never had any issues with it. For the price of their mattress it is not worth it, Poor construction, made not to last. I would not buy a Serta Mattress again.

Serta Perfect Sleeper Elite Chiffon mattress-In less than 1 year it had an dip of 1.5". The warranty claim was denied only after they made me go back and forth with multiple emails and multiple pictures. The mattress isn't a problem, it's the "pillow top" that is failing. They require a specific type of frame to honor the warranty. This information is not disclosed on purchasing. I am escalating the claim but hardly think that I will get a positive response. I'm so disappointed and do not recommend this mattress.

We purchased a Serta Queen Chamblee Firm mattress 4 years ago in February of 2021. We purchased the mattress from American Mattress. When we purchased the mattress, we were never told anything about the warranty at all. After 3 1/2 years we discovered we had a huge sag in the middle of the mattress (3 inches to be exact). There is also a large misshapen lump under the top covering that looks like a body is under our mattress. We went back to American Mattress and were told to fill out the paperwork including taking detailed pictures.

Watch their warranties. Had the mattress for 4 years and placed a warranty call in for a concern with my back and lack of support. The inspector indicated that there was not enough depression to support there was an issue and did not agree to a replacement. Another 5 years go by and another call for warranty support. The darn cover on the mattress wore out due to failure of the design and a stain that was due to the barrier being breached. Within the 2nd and 3rd year you had to sleep on the edge of the mattress as you felt you were falling into the depression. I am not a heavy person so this mattress should have not failed within the 1st. 4 years.

My mattress just turned four years old and it is sagging so bad that I need to get it replaced. I have aches and pains all over because of this piece of junk mattress. Do not buy anything from Serta. It is a waste of money and your time.

We purchased our first king size Serta from a company in Michigan. It was a $3000 plus matttress that we got a good price on. After a few years the mattress was sagged so bad we woke up with back aches every day. A company headquartered in Chicago took over the bankrupt 1st company and after many phone calls, emails and mandated photos they sent a replacement mattress. Not the one we had researched and agreed to, the original was no longer made, but a much cheaper one. It was defective when received. More phone calls, emails and new photos. Ultimately the Serta Rep in Chicago advised us to deal directly with Serta Warranty. ???

I think this review will be removed! We bought perfect sleeper at BIG SANDY. Cincinnati! 2024! Within 1st week we called about edge problem and saleswoman said, "At least try. You can always return!!!" NOT!! Less than 2 weeks complained again about slipping off edge! Pictures taken, 2 times representatives came out, many many phone calls, decision made that it was our fault because beds are made that way now!!!!

March 2024 we purchased a Serta Ellawood California king mattress from a local dealer. We were told that we had to also purchase the mattress cover or else the warranty wouldn’t be effective so we did. $1297.00. Fast forward to Nov. 2024 and where my husband sleeps is a sag/dip. I’m hoping we can get some answers to our problem. There are no tears and it has not been abused at all. A mattress is supposed to last 7-10 YEARS not 7-10 MONTHS!!!! I’ve reached out to our local dealer without any help.

I purchased a Serta iComfort memory foam mattress 2024. It's the cooling model with the snowflakes.. Well, I was told there would be a "break in" period in order for this bed to feel comfortable.. It's now 6 months in and still feels like a concrete slab. Oh btw..this is the plush model! I have arthritis and wake up with more aches and pains due to this uncomfortable thing. Thank goodness I bought this on clearance and didn't waste too much $$. Do yourself a favor and buy a Tempur-Pedic. I now sleep on it, in the spare bedroom.

Do not order from Serta. I bought a sofa from them and the sofa came in a box with cushions vacuum sealed in bags. Upon opening, I realized they gave me two completely different-sized cushions. I reached out to multiple departments in the company and continuously got the runaround. They still never got back to me and it is now 3 months since I received the sofa.