Sealy Mattress Reviews

Purchased a Sealy Mattress from Ashley furniture (King - $1,500) a little less than 2 years ago. The mattress started to noticeably sag after about 6 months, and became extremely uncomfortable after one year. Called Ashley and they sent out a technician to take a look and measure the depressions which were anywhere from 3/4 to 1 inch deep (they only take it with no one laying on it). Because Sealy as the manufacturer requires there to be 1.5 inch depression or more, Ashley indicated there was nothing they could do. It's now to the point (less than 2 years) my wife and I are sleeping on a blow-up air mattress just to get some sleep and wake up without back and hip pains (we are only in our late 30's). Will never buy a Sealy ever again... with so many complaints, you'd think they would want to rectify the issues.

Bought a Sealy Mattress in September of 2015, and I already need to get a new one. It has sagging to the point you have to lay in the same place to sleep comfortably. But due to their warranty it not covered. If a mattress has a 10 year warranty then it should be cover. Will not purchase anything else from Sealy.

Purchased this mattress, box springs and frame from John V. Schultz in Erie. They sent a rep out to measure the mattress and only got 1/4 of an inch indentation when they laid the rule across the mattress. They never laid down on the mattress. You sink in 5 or more inches and you always roll to the edge of the mattress. Called manufacturer and they said they would not give us any money towards a new one. The warranty calls for a 50% payment under 10 years and prorated up to 20 years. So now we have a junk mattress with no warranty.

We purchased the Sealy cushion firm pillow top mattress, model 521619 from Gardner Wolf in August 2017. At that time it was nice. By November we started to notice that the mattress was sinking on my side mainly, I am a male, little over 6 foot and weigh 205 lbs. Not heavy by any means. I contacted Gardner Wolf and they said it has to be sunk in one inch or more, I measure one and 1/8 inch, notified them again and they sent what was supposed to be an independent contractor out to measure, they measured 7/8 inch, so my claim was denied. I am now starting to have hip and lower back issues, as a direct result of this mattress. My fight with Gardner Wolf will go on! Please, do NOT purchase this mattress!!!

Here I was given the run around from the moment I called Macy's to inform them that I want a new mattress being within 2 days I was sinking and being swallowed by my own mattress! Mind you, I paid eleven hundred dollars to boot!! Needless to say the company kept telling me to please sleep on it for 30 to 90 days so my body to adjust to it! Now it's going on three and here I am sleeping on a couch and the company to top it off Macy's I feel kept delaying me so that I couldn't receive a new which mind you they were impolite and extremely rude!!

I bought my mattress from Sleep Train about 2 yrs ago. It was never comfortable. I thought it would get better after a while. Never. It only got worse. When I get up my back hurts, my legs hurt then it's really hot I sleep on my couch till about 4am then go to bed. It's ruining my health. I also now have arthritis in my left knee. Can never get a comfortable position. I am an older person but I know this isn't the reason. Could it be because they don't have a box spring?

After spending $1500 on a Sealy mattress at Nebraska Furniture Mart in Texas, I will never purchase another one. When this mattress was a year old, we started having issues with the foam pillowtop bunching in the middle of the mattress. There is now a 1 inch indentation in both sides of the bed. Because the mattress is not a 1.5 inch indentation, Sealy will not replace it. My husband and I cannot sleep on it any longer. He sleeps on the couch and I sleep in a different bedroom. I am tired of fighting over this issue with Nebraska Furniture Mart, who has sent out 2 people on 2 separate occasions to take measurements.

With more than a year to go on a Sealy Thrill Plush Mattress, a guest commented on the mattress sagging. I'd forgotten since getting a new mattress for myself and moving it to a guest room 3 years ago... it's been defective at least 4 yrs. Mattress Firm told me how easy the warranty return would be and that Sealy would just replace the mattress. Seriously? WOW! No they won't. The process was easy to start and my phone chat with Kevin was incredibly promising. I had visions of being treated really well by this company and getting a replacement at a nominal cost. Then Step #2 - send more pictures. I did. Step #3 - need more pictures. Step #4 - I'm writing this.

Purchased a Sealy Mattress from Mattress Firm in July 2017, filed a claim in January 2018. Sagging on both sides, side of the mattress is deflected like it was hit by a car. Sent in the pictures on their claim site and within hours the results were in, it's ok by their standards. Offered for me to pay for an outside consultant and offered a discount to buy another. They knew when they sold me this that Sealy has material defects and a class action suit is ongoing. Sounds like fraud to me. I do not like getting shafted. How about you?

We have a new Sealy Mattress that is horrible. We have had it less than 5 months and sinks on both sides leaving a huge mound in the middle... Called customer service and they suck. I have had NO help and have called 15 times... Asked for a manager and he was laughing and no help at all. Then handed the phone off to someone else for me to have to start all over again... Sealy Sucks. NEVER BUY A SEALY!

2 year old mattress failure - This twin size mattress was purchased for my son, who weighs 150 lbs. Unfortunately, the side he gets in and out of has broken down. I submitted a claim to Sealy and after a lengthy process, we were approved to replace the mattress with an equivalent one. Sounds good so far right, well we bought the mattress at Sleepy's (now Mattress Firm) and they do not deal with Sealy anymore. So they will not help with the replacement and delivery. To get my mattress, I either have to pay $150 to have it delivered to my home from Albany, NY or drive 200 miles to Albany from my home on LI to pick it up. This is crazy. Why do I have to pay to replace a defective mattress. I will never buy a Sealy again.

I bought a Sealy Mattress. A Queen. And, like most here, it sags in the middle. So much so that two people cannot easily sleep without having gravity pull them towards the middle. It's like sleeping on a slope.

I purchased the Sealy Ritz Carlton Mattress through Ritz Carlton Shops about six months. We spent a couple grand on the mattress because we assumed we are buying a quality mattress. The mattress turned out to be horrible and is sinking after six months. My husband and I are both experiencing back pain as a result. I contacted Sealy and they sent an inspector to inspect the mattress. About two weeks after the inspection, I contacted Sealy and they said the warranty claim has been denied because the mattress is sinking 1/2 inch. It needs to sink over 1 inch for them to replace it. They said to try again in six months. We have to continue to suffer for another 6 months, with the hopes that maybe they will replace it then.

Sagging mattress after only 6 months use. I purchased 3 of these (Sealy Posturepedic Pocket Athena 1200) for our home to find one of them has developed a hollow in the centre 3 inches deep about 12 inches across. Bought from Argos paid £600 pounds. They are replacing it but beware when I tried to contact Sealy. They send you back a list of instructions on warranty returns that will take hours to fill out with photos, effectively the onus is on you to prove it's a faulty product. They don't offer to visit and inspect! Very unhappy. Poor quality product. Customer service from Sealy very poor.

We bought a very expensive Sealy mattress. It was nice and firm and comfortable for about a year. The issue isn’t the sagging. Because of the nature of the mattress, it continues to sink when someone sleeps on it. Like quicksand. There is no visible sagging when no one is on it so the company won’t replace it. It wasn’t supposed to suck you down, only contour to your body. The company won’t even talk to you if you don’t have a warranty started with photos proving a sag issue. It’s a density issue and a pain issue. Now I have a useless expensive guest bed.

In April 2017, my husband and I spent over $1800 on a Sealy king mattress and box springs from Sears. In less than 3 months we could notice a decrease in support, which is getting worse with time. There are noticeable deep sags in the mattress - not just typical body impressions. One can easily see the curvature of the mattress where the sides curve upwards, with severe sagging in the middle. The depressions are noticeable to the eye even with the sheets, blanket and comforter on. This defective mattress is affecting our sleep, our lives, and our relationship! Between the 2 of us, we are experiencing night-time back and leg cramps, lack of a good nights sleep, repeated awakenings during the night, the feeling of falling into an abyss in the mattress and feeling trapped, and back and chest pain.

On December 2, 2016, I purchased a Sealy Posturepedic Mattress and box frame from Ashley Furniture. Within three months the mattress started to sag. The sad thing was I am only sleeping in the bed every other week. After having them out to evaluate the mattress and being told I needed to add more support on the bedframe I still continued to have the sagging mattress issue. They sent another technician out and determined that the bed was defective and gave me a credit for the mattress in May, 2017. It was within two months that the mattress started to sag again.

Purchased a new Sealy Hidden Lake mattress about 2 months ago. By the 3rd night, it was sagging so badly on my side, I start rolling off onto the floor. Contacted Sealy, and they dumped it back on Ashley Furniture. Ashley sucks, so I have not tried to fight with them over it. I wish I had not let my wife talk me into going back there. And I will never buy another Sealy product.

Purchased a mattress topper from this company about a month ago. After giving the topper a couple days to expand to the full size indicated in the box I noticed the edges the top and bottom did not expand much at all, was nearly flat. If you've ever purchased one of these tippers, you'll know once they start to expand there is no way it's ever going back into the original box. Anyway so I contacted the vendor regarding this issue since the product comes with a limited warranty and this particular issue is covered under the warranty. On the first day I contacted Tempur-Pedic and after the rep I was speaking to consulted with her coworkers. I was told it's not a warranty issue and to take it back to the store for another one and that perhaps I got a bad one from the shelf.

We have always had Sealy Posturepedic mattresses (4 in 50 years). Our current king set is about 6 years old, and has been sagging in the middle for about 2 years. We have had the furniture store where we bought it out 3 times, according to them this is normal wear. The "sags" have to be 1/2 inch depressions before anything will be done, if this is true, shame on Sealy for such shoddy workmanship. We will never buy another Sealy set again.

Me and my girlfriend bought adjustable base from a furniture company about four years ago and just recently bought a kitten that we have grown to love very much. On 09/15/2017 my girlfriend went home to find our cat crushed between the part that raises the mattress and the frame of the base. We are extremely upset not to mention the unforgettable mental picture the my girlfriend can't get out of her head of our dead cat. We are trying to figure out is to why such a huge company like Sealy that made the base had not put in effort in making it a safer product to put into homes. I thank God that it was not one of our kids and it could still very well have done the same cause I have felt the pressure and weight just by using my wrist for testing it.

A year ago we purchased a king-size Sealy Posturepedic - Leola Firm Euro Pillowtop from Sears. It was about $1500 for the mattress and box springs, but in a few short months we seem to a hard-packed ridge that developed down the middle of the bed. It is so uncomfortable that I need to sleep on the sofa for relief. I've researched online and have found MANY people with the same problem. It seems to me that this type of pillow top doesn't really hold up well and should be discontinued so consumers are not cheated out of a good night's sleep EVERY night! The sales person was an elderly lady who never mentioned the problem could develop.

We have not had a good night sleep since day one on our Sealy Seafront Luxury Firm mattress. You sink into the mattress soon after you lay in it which I did not notice on the showroom model. We wake up in the middle of the night from the heat generated from this mattress. And you feel like you have to climb out of a sinkhole to get out of it. My husband and I have experienced pain since the first night, back and/or chest pain, waking up to numb arms. I wish that I had done my research before purchasing. Buyer beware. I will never buy another Sealy mattress or ever buy anything from Slumberland furniture.

This Sealy Mattress is junk. I should have took it back in the day I got it. Springs sounded like they were breaking inside. It is six years old but it was shot two years ago. It's sagging in the middle with a big hump in the middle. Complete junk. I'm not even wasting my time on awarding claim. It's going to the landfill.

I bought a Sealy mattress about 3 years ago for my son. About 2 weeks ago I called Ashley Furniture in Thatcher AZ where I purchased it. They sent out some guys to look at the sagging and weak spot where he sleeps. They took pics and left. They called back and said warranty would not cover it because it had a stain at bottom corner of bed where it got dirty from moving. I emailed Sealy and they said same thing but their own warranty says if it was not a direct abuse that it was covered. So how can a stain at very bottom corner of bed affect the middle of bed and make it sag... just their excuse for poor quality and even poorer quality in customer service. I would never buy from them again after spending 1000 to last 3 years.

Purchased a Sealy boxspring and memory foam mattress a few years ago and boxspring recently crushed (literally the wood was crushed, not just broken) and the mattress began to sag. At 8 months pregnant I am now sleeping on the floor because the warranty would not cover a new boxspring or mattress and I was advised to prevent any further damages to the mattress I should place it on the floor. To top it all off the service man left both the mattress & boxspring leaning against the wall with my 2 toddlers running around so I had to move it myself. Thank you Sealy for ripping off a pregnant woman hundreds of dollars and sacrificing her well being so you can stuff your greedy pockets with our hard earned money, and not honoring your warranty.

I purchased a Sealy Cahill Firm mattress and box spring in May 2015 and it is like sleeping on a rock which I love. The mattress is still as firm as the day I bought it (from Macy's). It is a full size. I have no complaints about this one and had no issues with sagging. However, I then purchased in December of 2016 an Indulgence queen size pillow top mattress and box spring from Bob's. That mattress has sunk so bad after a year that I told Bob's it is like a sink hole! They apologized and told me to come pick a new one and they will exchange it for me. I did today but now I'm second guessing the pillow top as I'm afraid it may sag like the first one. My Sealy is not a pillow top. I only weigh 125 pounds, so I shouldn't have a "sink hole" in the mattress. I have to give Bob's kudos for the no problem return!

I purchased a Sealy Mattress from Sears (March 21, 2017) in Deptford, New Jersey. I called to complain on several occasions, no response. The mattress causes me to sweat unbelievably. A TOTAL WASTE OF MONEY. This mattress came with tags which states it's FIRM, shipped from SEARS at the Swedesboro NJ location. The mattress is HOT and SAGGING!!!

This company is a impossible to work with on a warranty claim. Mine has been going on for months. The phone number is a joke and a farce. They hang up on you or put you on hold. They make it impossible to make a warranty claim. NEVER again. Think of your future with this company before buying. I have sent pictures sent notarized forms etc. NO reply.

I bought a Sealy Mattress on black Friday. It was their super sale mattress. It was on sale for 699 king size. When we tried the mattress in store it felt great so we went with it. It felt good for maybe a month before we notice it was leaving an indentation and sagging. I thought maybe it was normal to leave a minor one but now 7 months later the bed is so bad that I have been in nonstop pain for 3 weeks. It's to the point I'm counting down the minutes till my new bed comes in. I can not even lay in this bed to watch tv for 5 min. The aches already start. It's absolutely horrible. If I could give it a 0 star I would. Biggest waste of money I have ever spent 8 months for a mattress??? They should be ashamed.

This is the second Sealy mattress in 6 years, each lasting less than 3. By time to get to dealing with this another year is passed. DITTO on the other complaints! $1300.00 for a mattress with unreachable warranty value. Now getting a new one but not until I jumped through their hoops to do it. My biggest resentment is that they have to BUILD a mattress for me (Sealy extra firm) and the warehouse is in Los Angeles when we are in San Diego. Macy's has the mattress in stock but they won't reimburse them to get to me quickly. So I have to wait another 6 weeks to get a good mattress to sleep on.

Bought top of line kingsize mattress in July 2015 at Value City Furniture in NJ, and it caved in on left side half in 5 months. It got my back so bad that I had to replace it with other brands in month six. Numerous calls and two technicians during six months span, they came up with various ridicule excuses each time in order to decline its 10-year warranty. $1500 is no big deal, but this Sealy brand is almost criminal in terms of hurting human beings' back and want to get away with it shamelessly; it should go bankrupt and hence stop hurting people, the sooner the better. Let me say this, it's "Silly to get a Sealy". Stop purchasing Sealy mattress.

I purchased a mattress set and they have given me the run around. I do not believe they intend to honor the warranty. I did not know a company who had been around for such a long time would be so careless in handling customers. I am very disappointed and would not recommend anyone buying a mattress from them. The mattress began to lose its firmness in less than three years.

I purchased a Sealy Deerhill mattress at Boscov's. From the first night's sleep, it felt like I was in a hole. I thought maybe because it was new it was me. My husband tried it, and the same feeling. They sent a mattress guy out to measure sagging. He agreed to replace it. They gave me the same mattress. Guess what? Same issues. I gave it 6 months. I had guest this past weekend and I asked their opinion and they said it felt like it was sagging in the center. I called Boscov's and they are sending another mattress checker out again. DO NOT PURCHASE THIS BRAND!!! I wish I would have read the reviews. Also wish I had gone to a mattress store. I will let you know what happens. Lots of Sealy complaints on here.

I have been reading all the bad reviews of my Sealy mattress and I am convinced I need to buy a new one that is a different company. My mattress is three years old and visibly sagging on both sides where we sleep. Because a new mattress will do the same thing it is not worth the effort to replace it with another Sealy product that will do the same thing. It is not worth back problems and a poor night's sleep. This is a company that is now making a poor product and does not care about its customers. It will go out of business.

We purchased a new Sealy Posturepedic Mattress and Foundation in October, 2016 for ~ $1000. It was firm for about 2 months and then my partner and I started rolling into the middle. Our combined weight is less than 300 pounds so it's not our weight. We can't sleep on the mattress any longer. The defect was not visual so Sealy's warranty does not apply. We are $1000 poorer and steaming mad. It took 7 calls and numerous emails to complete the warranty process and no resolution.

We bought Memory Foam a mattress and box spring. Had it for 3 yrs and a spring broke inside the mattress stuck out the corner of the mattress and I contacted Mattress Depot USA in Everett about it and they replaced it back on April 2016. Got a hold of Mattress Depot USA last week and they refuse to do anything about it so I'm just warning everyone do not waste your time and money. They are junk. They need to be put out of business. Original bed was bought in 2013, box spring replaced on warranty on April 2016, now the second box spring has collapsed. This is the second box spring in 4 years.

Heidi Furniture, Anaheim, refused to process the warranty for defective Sealy Mattress that they sold to us. Sealy customer service is not cooperating to process the Warranty and not responding to my warranty claim that they asked me to send to them.

I bought their mattress in November 2016, but February 2017 I was miserable because it was sagging. It's a king with two twin box springs under and there's a large hump in the middle and two dents on the side. AWFUL. Came out and said it's only 1/2 in. dented. UHM IT'S BEEN 4 MONTHS IT SHOULDN'T BE DENTED AT ALL. Awful. I will never ever ever buy a mattress from them ever again. Customer service is awful as well.

Bought a Sealy mattress for almost $1,000.00. Within 2 months, there were large sag sections. Contacted Sealy and the seller. No help from either of them after documenting the over 2" sags. I'm 6 foot 1 and 220 lbs and my wife is 5 foot 7, 135 lbs. This Sealy mattress sucks, as well as Sealy the company and the seller Mattress Kingdom. Stay away and save your money.

Purchased a mattress 6 months ago from Mattress King and the mattress had a defect. The padding under the top cover was bunching up and creating lumps. Mattress King sent employees over to take pictures and decide if it was a manufacturer defect. Couple days later it was decided that it was a manufacturer defect and they arranged to give us credit. The credit was for what we paid plus tax. That's great. Only when we went to purchase the replacement they no longer had the Matress we purchased and the others were substantially more expensive. Plus Mattress King wanted to charge a delivery charge of $49.99 to pick up the defective Mattress and deliver the new Mattress.

My wife and I purchased the Sealy Hybrid Mattress in the spring of 2014 and for about two years, the mattress was very good. Then we started having back problems which took us quite a while to figure out that it was the foam in the mattress breaking down. Finally, we slept in our guest room for a few days and our back pain went away, realizing it was broken down foam in the mattress causing the pain.

I purchased a Sealy Mattress for about $1,500 in the fall of 2015. Sometime in 2016 the mattress starting sagging and by now it is absolutely unbearable to sleep in. Unfortunately Sealy has some predetermined sinking guidelines of 1.5", the problem is the warranty serviceperson who I paid to measure my mattress was working against me, measuring on top of bunched fabric that offers no support and is not part of the actual mattress. They keep denying me service, and they told me to basically suffer another year until I get below a couple inches in sagging. They actually want their customers suffering instead of making things right. Unbelievable. My family and I were always lifelong Sealy customers, but not anymore.

We buy a mattress and boxspring. Had it for like 6 months and a spring broke inside the mattress stuck out the corner of the mattress and I contacted Sealy about it and they refuse to do anything about it. Got a hold of Mattress Firm and they refuse to do anything about it so I'm just warning everyone do not waste your time and money. They are junk. They need to be put out of business. I'm going to turn them into the Better Business Bureau and hopefully get something done about this because there's been a lot of people having problems with their mattresses.

Mattress is only 4 years old and they refuse the 10 year warranty saying it's normal body sagging. I have to climb out of my mattress on both side. It's a pillow top therefore I can't turn it over. I can only rotate it.

In February 2016 we purchased a king size mattress and 2 twin adjustable bases, top of the line with USB and an electrical outlet on each side. Within one week one base died. Bernie and Phyl's sent out a service tech who submitted a claim for the 2 to be replaced and they were. About 6 months ago one of the bases started to lose sync with the remote. You can guess that we were not happy as I would need to climb out of the bed. Yes, I said climb because it was not flat and would resync it. This happened a few times and eventually it stopped syncing all together and later died. I called in a repair prior to the 1 year warranty ending and Bernie and Phyl's sent a tech who said the control box was gone and that the part would take 4-6 weeks to come in. 4 weeks with no call I contacted Bernie and Phyl's, didn't hear from them but I did from a Sealy rep, left her name on my phone.

We purchased a Sealy mattress on 8th of October 2016. At the Paducha, Kentucky store, On December 28th we had a 2" sag in middle. I took my time and the use of my truck and took the mattress to the store to save the 50.00 fee they were going to charge me to bring me another mattress. They replaced it with another. On February 28th 2017 The second mattress had a 2" swag in it too. Ok this Is enough! They said bring them the 2nd mattress back, again my use of my time and my truck to save that 50.00 fee and they'll give me another mattress. This is the 3rd one in 6 months!!! When is this gonna stop? How many am I gonna have to go through to get a good quality mattress? I have bought a few in my life and I have never been thru this. I would like to have this resolved!! Any suggestions?

We bought our Swan Valley Firm mattress 6 years ago after a fire. We previously had a Spring Air which was wonderful. This mattress was comfortable in the beginning. However, there has been an indent developing for a little while now in the middle. Me and my hubby are average weight. It has progressively gotten worse to the point we can no longer use the mattress. The entire middle is sagging in and the coils are basically popping out the sides. My hubby complains every day that his neck and back hurt due to this mattress.

I purchased a queen size Bakersfield mattress and box spring from Big Lots. Within a week I was hearing the springs in the mattress. I took it back and exchanged it for another one. The same thing happened with that one. I contacted Sealy's customer service and was told unless the springs are protruding through the mattress, there's nothing they could do. Hear the springs are not covered under the warranty. Oh btw I'm the only person sleeping on the bed and I only weigh 185 pounds. I'm thankful that Big Lots has offered to exchange the mattress and box spring for another brand at no extra cost to me. I just have to bring both the mattress and box spring in myself. They're suggesting a Serta...

13 months ago I paid $2400 for a Sealy Specialty Courage 2.0 King Prime mattress at Mattress Firm in Houston. I have never slept on such a poor mattress. It is like sleeping in a cave. There is no support. I tried to file a warranty but it was denied because the indentation at this point with nothing on it is approx one-half inch. I cannot believe they would not replace it with a new one. I am now sleeping in a chair most of the time. I would never recommend a Sealy brand mattress to anyone. This is the worst mattress I have ever owned in my 70 years. Since Mattress Firm has not offered any remedy, I would not recommend them either. You cannot hide behind the manufacturer when something is so blatantly defective.

I bought my son a Queen $700.00 mattress Model # 619540 at BJ's on 11-20-2016. It is now only Feb. 4, 2017. Only 2 months later and the mattress has sunk 2 1/2- 3 inches depending on where I measure. That is ridiculous! I want my money back.

I purchased a King Anniversary Set from Mattress Direct, North Myrtle Beach on June 18, 2016, delivered June 20, 2016. I had upcoming cervical and lumbar surgeries scheduled for July and November 2016. Within the first few months I noticed the mattress was sagging, even though I did the correct turning of the mattress. I contacted the sales rep in November after my lumbar surgery and told her it was increasingly uncomfortable and I felt like I was trying to roll/climb out of a hole. Her response was "May you should have gone up a few levels and spent more money". Seriously, I spent $1,200.00 on this set. I'm divorced, have college tuition to pay and have been on disability twice since the purchase.

We were in search for extra firm pillows and saw that Sealy was advertising these online. We had purchased Sealy Posturepedic pillows from Kohl's and were very happy with it so when we saw they had extra firm pillows we said "let's order them even though they were very expensive." We did not review their return policy which is ridiculous. Anyhow, we ordered two pillows which came out to $156.00. When we received the pillows they were not extra firm at all, so we decided to return them. Not only did we find out that we had to pay to send them back but they also charge a restock fee of 10-25%. Returning the two boxes through UPS costs us $30 and now we don't know how much more will be deducted. Do yourself a favor and don't order online unless you're absolutely sure of the product. We are very disappointed and will never order through them again. Waste of money and time.

The frame of my adj base broke and I contacted Sealy customer service who sent a service tech out to look at the bed back in Oct. Service tech told me someone would contact me about my warranty replacement because the base was broke and even took pictures. After not hearing from anyone by Nov. I called again I was told no tech had came out at first. Then they found a report so they ordered a new base for me. In Dec after calling again several times they shipped a queen base which was not the one I had so driver told me to refuse delivery. I immediately called Sealy after he left. Lady told me if I would except the base they tried to deliver they would give it to me with no extra cost.

It is very comfortable and I get a good night's sleep. I have always bought this brand and it holds up longer than the expected lifetime. A good value for the money.

I wish I had seen all these reviews before buying my Sealy gibson Ti2 firm euro pillowtop from Sears. This mattress started sagging immediately, but because I had a Sealy Luxury Firm mattress for 10 yrs before purchasing this one and because it was about $1000 I thought I was crazy. My parents came to visit and I gave them the master suite. The first thing my mother said when she got up the next morning was how the mattress threw her and my father together and they couldn't get away from each other all night! I went in to Sears to complain because it comes with a 10 yr warranty, and they handed me the Sealy 1-800 number. Yup, you guessed it. Went through the same thing as everyone who has written a complaint. Made me pull the mattress off the box spring to ensure it wasn't the box spring, measure the dip in the mattress, send the label pics, etc.

I bought a Posturepedic Fergus Falls T12 from Sears two years ago, 1200K plush top. The top is memory foam and I have heard after buying the mattress that memory foam can sink and cause holes from your body contour. After two years my boyfriend and I are miserable sleeping on this mattress. The sides are sagging but the middle is not so you have two low spots. On top of it the memory foam top is hot. We live in Phoenix and in the summertime it is the worse. I had a regular mattress with a pillow top (not memory foam) for 10 years and never had an issue with it. I have a couple of choices. Fight with Sealy to try and get a new mattress (not this one that is for sure), get a topper for it to see if that fixes the issue or get a new mattress. Ugh.

The soft plush mattress was comfortable but began to sag in the middle forming a hole or dip which was uncomfortable. We only had It 3 yrs. It was too hard to get a refund on the warranty. Had to take a picture & somehow measure the indentation? Had to be more than 3 inches. Just changed back to an older mattress which was firmer and no sagging. Service people were nice but not able to help us.

Very well made! This mattress is comfy and made to last! Worth every penny. Doesn't have to be replaced as soon as competitors. Very good for folks with back problems and arthritis. Buy a Sealy - you will not regret it. Also invest in the new mattress covers that protect from bed bugs and soil, especially if you travel. You can pick up bed bugs in a hotel and bring them home in your suitcase.

As everyone is stating, we bought our Sealy Mattress from Bernie and Phyl's. They are great to deal with. We're on our third Sealy mattress. We've paid over $1200 and every 6 months it starts to sag where my wife and I sleep. We're not heavy people at all. Bernie and Phyl's have always replaced the mattress. They do however always try and weasel tax and delivery out of us. We refuse. We've had enough. Sealy should be shut down or a class action suit be brought against them. Something has to be done about their practice of doing business. They should be investigated to see if they are actually taking old mattresses and reselling them as new. Unless I'm a moron that's illegal as hell. I hope some consumer group or the BBB can put this to an end.

I too have had a bad experience with our king size bed. After a year I filed a claim, had someone come out and re-measure what I already spent all day measuring and taking pics of. He said, "Yes it looks like there is a problem but this stain on the mattress will negate the warranty!!!" Seriously, what does a stain have to do with a sinking mattress warranty. They can't use the mattress again! Or is that the plan?

Purchased this hybrid mattress in early 2014 -- good for about a year --- needed to be turned every 3-4 weeks to have optimum sleep. l Still needing the same frequent turning. This mattress is NOT FIRM - more on the soft side. Not good for problem backs - causes pain in lower back and leg cramping -- This is not a matter of customer comfort. It is a matter of poor manufacturing and construction. Have had problems with other Sealy, Simmons, Serta beds in past and find this high priced piece no better and a lot more expensive. Hoping Sealy will stand behind their product and replace. Paid over $1200 for this low quality high priced mattress. And again am so disappointed.

I called Sealy Consumer support. 1-800-MY-SEALY. 1-800-697-3259. Business Hours: Mon. Fri. 9:00 a.m. 4:30 p.m. ET. But When you call the recording tells you to call between the business hours and hangs up your call. The time right now is 9:42 CST and it is between the business hours but nobody picks up the call. I already sent an email but didn't get any response.

On my 2nd Coconut Shoals mattress in the last year. Both sinking in the middle. Sealy rep came out because I refused to file a claim with Sealy. Sealy wants the consumer to measure the depth of the sag, measure box springs etc. before they will consider looking over the problem. First, the Sealy rep admitted to me this particular mattress was not "filled" properly at the factory. I was told this mattress had 50 additional coils in the center for extra support. Now I discovered this mattress has been discontinued.

Have had our mattress for about 18 months. It's already dipping and material sagging. A representative came out to inspect the mattress - agreed and issued an Exchange Letter. Day of the exchange suddenly there is a stain that now invalidates the warranty. My issue is that if the representative agreed that the mattress was defective - what impact does a stain have on that fact? This is clearly a case in my opinion of find any excuse to not have to stand by your product. What's interesting to me is this whole concept of the "stain". Why does that matter unless there is a plan to resell the mattress later. If that's the case - that's truly disgusting. Who wants a used mattress!

My husband and I both have back, hip, and leg pain. Told by the company we bought it from it was due to old age. Lump in center of bed. I have even tried sleeping on it to see if it would make it go down. Does not. Having someone come out to measure. What a crock! They need to sleep on the damn thing to see what we are going thru. I will NEVER purchase another Sealy and will highly recommend no one else does either! What ever happened to companies taking pride in what they produce?

I purchased a Sealy mattress earlier in 2016. After two months, it sank in the middle (supposedly a firm mattress). The company honored the 60-day return. To replace it, I purchased the Sealy Kingston, foam top, springs underneath, paying an additional $400 on top of the $1,200 I already paid for the first mattress. Within four months the middle sunk so badly that I can barely sleep on it. However, the $1,000 plus are still on my credit card. I read the warranty and card, and yes, it says they will not cover sinkage in the middle. The edge of the mattress where I climb into bed is actually buckling. So here I am, after having replaced a mattress that lasted me 10 years to one that lasted six lousy months.

I bought this hybrid, plush king set mattress and box spring thinking it would give me a comfortable night sleep, after a little over a year I feel I am rolling off the bed. The bed is hard and lumpy causing me body aches and neck pain. How do I return it? Is this under warranty still? I paid $2000.00 for this and am miserable. It seemed good for a couple of months but not anymore. What can I do? We also bought a hybrid, plush queen set for the spare room with the same results, we have a gel pad over that one. Total for our purchase was 3.469.97. I don't want another Posturepedic, I want a regular mattress with a pillow top, and my money returned. How do we return these?

Sealy have stated that it is normal within warranty to have a hill form in the middle of mattress even when warranty conditions are met by consumer e.g. rotations. Sealy said the mattress at OUR expense could be refreshed even though it is still within warranty. I have tried to negotiate with South Australian manager however he has not responded to my emails or phone calls left on his mobile. I feel a responsibility to share my experience to advise buyers to be aware of this issue with Sealy mattresses. See pictures that show the hill in our bed making it a very uncomfortable sleep or lack of sleep I should say.

We purchased the Sealy Posturepedic king Discovery Bay pillow top / Gel series along with new box springs on 5-29-2015. It seemed comfortable while at the mattress store. It was comfortable for the first 3 months, then noticed it beginning to deform. Both sides that we sleep on sag. The middle of the bed is okay, but neither of us sleep there. Both sides where we sleep are majorly indented and sags inward. It's like climbing out of a hole when we move or change positions. It has lost it's original shape and form after only a couple of months. We both experience much back pain, soreness and stiffness now and cannot sleep well at all during the night. This mattress is definitely not worth the money we paid for it ($1200) and would definitely not recommend it.

Bought Cal King mattress at Sears, 7/11/12. One year later, my husband the mattress was, 'lumpy bumpy'. A rep said it hadn't reached the 1.5" depression. Sept 4, 2016, I submitted a claim for a warranty credit and was sent a 10 step list on how to take the measurements of the defective mattress. Would use credit to upgrade to a new Sealy mattress for $1,649. In the next 13 days I sent them 23 emails (they did answer correspondence), 15 photos, all documentation, took bed apart 4 times, not easy when we are 81 and 68 years old respectively.

My Sealy Posturepedic queen mattress & box spring, paid almost $1,000.00 for the set. This is the "no flip" mattress style which I would never, never buy again. It has been sagging in the middle for 2 years, I called Sealy Company to file complaint, the mattress has to sag 1.5 inches to be covered under warranty. Visibly you can see it has sagged in the middle but it's not 1.5"...however when you lay on this mattress it has sagged more than 1.5" and very uncomfortable. I try to sleep as close to the edge of the mattress to keep from rolling into the sag, it's like sleeping on an slant. I've always bought Sealy mattress and in my spare bedroom is one I purchased in the 90's that is in good shape.

I just had my 3rd Sealy Mattress delivered in 2 years! The 1st North Hampton sagged within a few months, after 10 months of back breaking sleep I call the store where purchased. They were very helpful taking my information and then had the "Bed Check" Company call me and set up an inspection. The Mattress Marshall was out in a few days to find my sagging "pit" was 5 1/2 inch deep!! He told me "a full replacement would happen, next time don't suffer, after 1 1/2 inch sag, call the store" he said.

I have the same story as quite a few others. I always have looked up to Sealy to manufacture a top quality and dependable product. February 23, 2013, I purchased what I expected to be the answer to a good night sleep. Having back problems this was the reason I had bought this mattress in the first place because of my trust in your products. After 1 1/2 years my back started to bother me and I waited until I had slept in other beds before I made any rash decisions about the mattress. I called to have Levin's where I bought the mattress come examine the mattress which was exacting 2 years old. It had sunk by over 1". I got the usually reply call back in 6 months. 9/23/2016 I again called Levin's. The inspector said it was more than 1 1/4" but not quite 1 1/2". And you know the story. It doesn't seem to matter that I have to roll out of bed each morning from being stiff with a mattress that is not supporting my back properly.

My story is almost the same as Eve from New York. Back surgeries, wanted to spend money on a QUALITY mattress. Still felt bad spending so much money, but needed something good to sleep on. Just past the 120 days for a return, I noticed the sagging in the center of the mattress. Contacted the store and found out I had to contact Sealy, which I did. The "terms" for getting them to pick up the mattress, having it determined that it was just shy of a 1.5" defect would have cost ME more money and hassle. Being disabled, I am stuck with a mattress that is doing more harm than anything for my back issues. I believe Sealy should be held responsible for a defective product and reimburse everyone who spent hard earned money (or most of 1 month's disability) for a huge piece of junk.

This is the 2nd Sealy Caversham, we bought one and within the first 8 months started to sag and unravel. Mattress Firm replaced it almost 1 year ago, now this one is doing the same thing, sags and causes back discomfort. DO NOT BUY this mattress. As you see in other reviews it is a horrible mattress and it is worse than the one we had for 12 years. I would not recommend this mattress. The warranty sucks!! If you pay $500.00 for a mattress you think it will last, NOPE it starts to sag and bulge after 6-8 months of sleeping on this mattress. We cannot afford another one since we are retired but would never buy another Sealy ever!!! Submitted pictures before and did NO GOOD!

It was horrible, horrible, horrible. I spent more than %50 of my monthly income on a posturepedic twin size mattress, thinking it was worth it to spend money for quality. I have had 2 failed back procedures and get sciatic nerve pain. My disc has ruptured a couple of times. Within 2 months the mattress started sagging in the middle, right under my lumbar where my disc is at risk of re-rupturing. This was specifically supposed to be great for lumbar support. I now HATE Sealy's for being so evil to produce horrible products marketed to people with injuries and ripping them off. Almost 1,000 for the mattress with tax! (899 without tax, 96 dollars tax). I don't trust them, and I will NEVER buy a Sealy product again. I hate them I hate them I hate them. And I am less than 100 lbs. I am a very tiny person. The mattress even had a box spring underneath! And they won't give a cash refund! I hate them.

I purchased a Sealy mattress in 2013. After 3 months, I noticed the mattress sagging in the torso area on both sides. I contacted the store it was purchased at (Ashley Furniture) and on multiple occasions they came out to measure. The last measurement was over an inch on both sides. Sealy's standard for defectiveness is 1 and 1/2 inches. I don't know about you but an inch of sagging is major and I wake up sore everyday. We paid quite a bit for the mattress and expected more than what we received. I contacted Sealy directly and asked if I could speak with a manager or store representative and was basically told they don't receive or return calls unless the defect is over 1 1/2 inches. After this experience, I would never buy another Sealy product nor recommend. PLEASE BEWARE AND STAY CLEAR OF SEALY.

Purchased and Received our Sealy Posturepedic Mattress in April of 15'. After 2 months we noticed the bed was becoming uncomfortable and didn't know why. We turned it, waited a bit, turned again... eventually just dealt with it. After 1 year we got so sick of it and actually looked at the mattress and noticed how lumpy it looked and decided to research our options. I Measured the bed between 1- 1 1/2 inches throughout the bed so did a warranty claim figuring after a year and with our combined weights (my wife and I) of about 300 lbs, they would probably do the right thing in terms of customer service and help us out. I was way wrong!

Never, ever buy a Sealy. They do not stand by their product, yet they will happily take your money and give you the run around when you have legitimate complaint that is "under warranty". Bought a mattress, foundation, protective cover from them initially. Mattress was turned every 6 months as suggested. After 1 year, the mattress develops two deep pits where my husband and I sleep, and a mountain down the middle of the mattress, the space between our sleeping positions. This has created horrible, horrible back pain, neck pain, sleep disturbance, headaches... the whole shebang of things you look to escape from with a quality mattress which Sealy IS NOT. Just read all of these reviews... they become redundant.

Sealy Mattress offers limited warranty of 10 years. Be careful, the trim/edge is NOT covered. I bought a King size Sealy (S&F Brand) mattress some years ago and after I moved it from one location to another, a long portion of the trim/edge got loosen from one trim end. I contacted Sealy and was told that if the trim/edge got loosen in the first few days after buying, Sealy might offer reparation/exchange. It was claimed that if the trim/edge had defect from manufacturing, the problem would show up in a few days. This claim does not make sense: the mattress was in bag for protection and the trim/edge would not be touched often. At the end of trim/edge, some kind of anti loosening technique should be applied to prevent loosening. If there is no such measure, in future, if the trim/edge somehow is touched/contacted with hand or carpet, the trim/edge will begin loosening from the end.

I purchased a Sealy Mattress with a gel top in 2012, and in 2013, it was replaced by the store that I purchased it from as it sunk in the middle. The new one did the same thing. There is no reason why it should sink - I don't weigh more than 130 lbs. Unfortunately, the store I purchased it from is going bankrupt. I have attempted to contact Sealy directly, and they don't care. They will not respond to any message I leave. Sealy has horrible mattresses - I now wake up with excruciating headaches from pain in my neck, as well as pain in my lower back and my legs. I'm done as I now have to go spend another $800 - $1000 on yet my 3rd mattress. I can tell you this - it will not be a Sealy. Shame on them for making substandard mattresses.

We bought the Sealy Posturepedic Hybrid King mattress in November of 2014. It seemed comfortable while at the mattress store. It was comfortable for the first couple of months, then it became almost deformed. Both sides that we sleep on sag. The middle of the bed is fine since neither of us sleep there, but it's majorly indented on both sides where we sleep. It's like trying to climb out of a hole when we turn over or move. It's lost its original shape and form only after a couple months. We both wake up sore and have a hard time getting comfortable at night. This bed is definitely not worth the money we paid for it. I would not recommend it.

We bought a Sealy Mattress from Sears. They can't find record of my purchase. I can't read information on sales receipt because of poor printer quality. The sides are breaking down. There is a dip in the middle. Customer service at Sears not helpful.

Garden Park Collection Candle Glow King Ti2 (IIPL) EPT - This mattress & box spring set was purchased 7/30/2012 from a local Sears Hometown store in Geneseo, NY, and it began to break down within one month. The pillow top does not hold up! There is a big hump in the center. My back was hurting within the month of purchase. There are 13 two and one half inch sturdy wooden boards supporting our solid wood bed which was purchased just prior to the new mattress & box spring set. I am so tired of not getting a good nights sleep.

I first tried to swap the box springs for one that was not quite as tall, as we are only about 5'5" tall. It was too high to set on side of bed (This also makes it impossible to use a mattress cover with foam top). We are 75 years old. They said they did not carry the less thick box springs. Another thing I do not like about this set (different from our previous set) you can not flip it over and it does not have handles on the side to help move mattress from top to foot of bed.

I have purchased a big boy Sealy Pillow Top top of the line Posturepedic Mattress from Raymour and Flanigan. The reason for this purchase was I'm on disability and have back issues. I've chosen a Sealy product because of their reputation and their 10 yrs warranty. As time went on I was constantly waking up with worse back problems. We turn the mattress every week but still haven't made a difference. My Dr suggested to have my mattress changed for this mattress was contributing to more back issues.

I purchased 2 Sealy twin XL (39 x 80") mattresses to replace my king size mattress. When they arrived, I found that the sheets I had purchased did not fit the mattresses, so I measured them and found them to be 77" long. I called the salesperson to tell them that this was not acceptable. I was told that they would be replaced with the correct size mattresses. The replacement mattresses measured 77" as well. They were refused and a 3rd set of mattresses sent out. They measured 77". I called the Sealy mattress manufacturer and was told that the size variation was 1/2" to 1". So I went back to the sales room and told them that I wanted mattresses made by another manufacturer. They agreed and sent out 2 more Simmons mattresses. When they arrived I measured the first one. It was 74", even though the tag on it said that it was a twin XL which measured 39" X 79 1/2"! They were sent back.

The very first time I talked to them, they failed to tell me the mattress had no springs in it for support. After 2 months it started sagging, and it has just gotten worse. My body aches all over from the lack of support, and my stomach has been aching from the fire retardant chemicals. I tried to work things out with the company, but they said I could buy another one. I did not want the same problem, I asked for my money back. They purposely charged the product on debit, and said they can't credit the money to my Visa. Then they said they could write me a check, and it could take up to a week or two. They have my product and I do not have my money back. Sleep Train is the only business that does not refund money to their customers, so now I have to wait to get my money.

Extremely deceptive business - BEWARE! I purchased queen Florena Fields set in 11-15. I made sure to get the Posturepedic as an upgraded mattress like I purchased decades ago and was so happy with. It immediately had sink hole where I slept. Also had extreme gas offing for over a week; had to leave window wide open in middle of winter. It made me sick and dizzy. I called the factory and was told no chemicals were used for fire retardant; rather the material was fire retardant.

My wife and I also bought a Sealy Mattress at Conn's; Do not let yourselves be fooled... more expensive does not make it a better product. Will never buy another Sealy! Buyers beware! Every morning when I get up... my kidneys are hurting, because of how the mattress has become and it is only a little over year old! And I rotate it every month; since we cannot turn it over.

SEALY mattress, LEON'S customer satisfaction SUCK! This is about serious backache I have been suffering from sealy mattress that I got from Leon's. First sealy mattress gave my husband a backache so we had it inspected and it turned out 1 inch sagging in 6 weeks. Therefore, according to Leon's 1st time free exchange, we got new one (even more money) on 09/12/15.

My wife and I have now bought and returned 10 brand new SEALY beds that all wreak of chemicals!!! We bought a SEALY bed "on sale" for $4500! And thought we were getting middle - upper of the range in a Sealy product. We returned it and the store recommended we swap for another and returned them all as the disgusting chemical smell never went away and made us sick! The world has gone completely mad! What has happened to paying good money for a quality product??? We are all in serious trouble if this is the way consumer expectations are headed.

I purchased a brand new King Sealy Posturepedic Alabaster Caverns Super Pillowtop mattress. Over $1000!!! Within two nights of sleeping my wife and I noticed that it was already sagging where we slept... We are not big people at all. I contacted Sleep Source where we purchased the mattress and was told that the problem was that we needed to purchase their box springs... I thought that was BS, but did it anyway. The problem continued to get worse. Then we had them exchange for a new mattress, went up a step in mattress model (paid more money for it) and got it delivered. Now I have a new mattress on new box springs, all installed by the official store employees. Guess what - same problem! I was told to let it take some time to relax the other springs... But no difference. In fact this mattress absolutely SUCKS! Extremely POOR QUALITY! DON'T BUY ONE - EVER!!!

We purchased a brand new Sealy Sedgebrooke Plush Euro Top King Size mattress from Mattress Firm in November 2015 for $1799. Within 2 months the mattress began to breakdown. There are dips in the mattress where we lay. We have rotated the mattress twice and it didn't help. We aren't big people either, so it makes no sense. Needless to say it's extremely frustrating because we have never spent this much money on anything before and to have it be breaking down already is awful.

I have a very credible witness to the following: On Feb 6 - I paid in full for a new Sealy mattress. Brian at Calgary Sofa was made very aware that I only required a mattress. After being promised that it would be delivered on Feb 12 I finally called at 7:30 pm to find the store closed and the so-called answering service said they would call me back. I finally called them the next day and was told their employee had not put in the order. It would be delivered the next Friday. On Friday the 19th I had to call them to find out if the Sealy mattress was in. My son picked it up the next day. On the receipt it clearly states it would be delivered. Very poor customer service.

I purchased 2 twin XL beds from a store selling Sealy products. One of the mattresses started falling apart when less than a year old. I contacted Sealy and they informed me there was a lengthy process in fixing this problem. Pictures needed to be taken, a form filled out, a rep sent to our address to see if the warranty covered everything and then to add insult to injury I would have to pay $150 each way for shipping and handling. Needless to say I never filed a claim and will use the bed until it completely fails and then purchase a new bed from a reliable mattress mfr. To others thinking of this company, buyer beware.

Buyer Beware! I purchased a box spring, mattress and frame (Sealy Posturpedic/Lynn Haven model) from Robinson's in Oxford, PA a little over a year ago (it had a 10-year warranty). It has been horrible! The valleys, the sagging and the hills in it caused so much back pain for my husband on top of the back pain he already has. When I called to complain they sent two men out to look at it. They put a level on the mattress and took pictures. When they left they said someone would be calling me.

We originally owned two "old-fashioned" mattresses purchased from The Sleep Factory in Grand Junction, CO in 1997. These lasted in almost perfect shape for nearly 20 years, until the queen set began to show signs of sagging. In July of 2015, we bought a Sealy Dover Place gel coil set from a local branch of a nationally known furniture store. Several problems have arisen with this set, beginning within the first 3 to 4 months.

After less than six months, the mattress has developed an indention of 1 3/4" at the top of both ends. It was delivered 6-6-15. The problem was reported to Bassett Furniture where it was purchased. A technician checked it and I was told that it did not meet the manufacturer's requirements to be replaced. Really! I have other mattresses that are 10 years old that are still in better shape than this. The store would not stand behind their products either. I am mad because I don't want to buy a new mattress this soon, but it feels worn out already!

This mattress was purchased from Levin Furniture. It had a 10 year warranty which was doubled to 20 years with the purchase of a specified mattress pad. The mattress pad was quite nice. There was a special 4 month return policy if I didn't like the mattress. At the store the mattress was firm but didn't weigh anything which was concerning. With all the warranties I bought it anyway. At about 4 months and 1 week, the mattress failed. One side had no support anymore, and the other side wasn't much better. There is a middle support under the bed. The way they decide if the mattress has failed is to run a string across it to see if the middle dips down more than 1.5". Since it looks flat when you are not trying to use it, the company considers it good even though it is nothing like it was when I bought it and I can't use it anymore.

Mattress (Sealy Fergus Falls) was only 1 year old and has a body impression over 2 inches deep. No help from Sealy or Sears. Wife weights 130. I weigh 190. Her side has the impression. They are going under so that is good. Sealy will follow I'm sure.

Purchased a Sealy posturepedic queen mattress through Sleepy's in Waterford CT and it sags in the upper middle. They sent a kit to take photos and voided my warranty because they said frame did not have a center support and bed had only 4 slats. The frame had nothing to do with sagging as the box spring was and is completely flat and supported. I have pictures of everything. The mattress is only 6 months in use and none said anything when they came to set it up. PS the frame supported the previous mattress and boxspring for the previous 30 years which was a Sealy from Sleepy's.

We purchased a king size Sterns & Foster bed December 2014. We were told that with the warranty if anything was wrong with it, it would be replaced. Seven months later - the right side of the mattress doesn't hold its firmness anymore - to the point you could slide off if too close to the edge. We started the claim process - after having someone come out to inspect (measure - indents even though that wasn't our complaint) we were told our mattress has "normal" wear. We tried to explain what the issue was - no one at Sterns & Foster would listen. So we are paying $3,000 for a mattress that is broken & they do not stand behind their product to replace. Never again will we purchase a Sterns & Foster!

We purchased a Sealy roseville queen mattress set. Within a year it has sagged during use with pits and uneven sleep surface that has given us extreme back problems. How do we return this to Sealy? Sellers do not accept returns after use. And we are horrified that Sealy still continues to sell this mattress. The worst mattress... Sealy roseville.

I bought my mattress almost two years ago and should have written this review about a year ago. It's at that time the deterioration started and I am full of back pain. I have to say the same thing with the others who complain about this mattress. You spent so much money like a mortgage on a product that is not worth it. Sealy does not care about craftsmanship or the consumer's concern. Once they get your money, you are on your own.

Took me 4 days to get the US customer service number. Left messages with 3 people in Canada and they never returned my calls. Gave me erroneous phone numbers twice. I have a strong oily smell. Customer service did not feel it necessary to check it out. So bottom line I spent $2400 on a mattress and foundation and get to smell oil each and every night. Stand by your brand!

Never been more disappointed in a mattress... They switched it out once, thought maybe it was just the one mattress. This one is the same thing. The cooling gel which is supposed to be cooling runs hot... every night I am sweating in it... You can feel the hot spots in the bed. After several calls I finally got someone that said they did have a few complaints about that. But said I already switched it out once, they would be charging me to do it again… not great customer service. Going out. To buy another one, certainly not a Sealy... waste of 800.00 which I don't have.

We bought a Sealy Plush Pillow top paid $855 (we are seniors and on social security disability). It is sagging and has dips... This mattress is barely over one month old!! We reported the problem... we'll see what happens??

Like everyone else I was taken in by Sealy's mattress scam. Purchased March 20, 2010. Didn't even make it 4 years before we started noticing something was wrong. I was in denial. After spending $1,200 I would not believe it could be such an inferior product. We just went back where we bought it but they couldn't help because they no longer carry Sealy due to the number of complaints. I'll fight the warranty, but I have no expectation of Sealy standing by their product. My question is: How can they be allowed to continue to sell such deceptive products? Isn't anyone listening to the people that bought mattresses from them! Don't we have consumer laws and or rights in this country??

The Comfort Series are Memory Foam mattresses that lose their memory in about two to three months. It was so bad I used stiff foam under the mattress and in the last four months, air mattresses on top of the mattress. The memory foam packs to the point that I was literally rolling off the mattress to the floor. Turning the mattress worked for about four days then it was roll off time again. I removed the mattress and am sticking with air mattresses until I can get sufficient money to buy something decent. I will NEVER buy a Sealy again.

Sealy will eventually get their [your] local outlet, to take photos of mattress top. Any small yellow stain as from sweat [Normal] will be used to deny warranty. Their declaration will be: "No Inspection, citing possible health safety concerns of Inspector/workers." So, it will never be put on a truck to Sealy for the known Inner Spring manufacturer defect. Contacted the South Carolina Atty. General Consumer office. BBB in Greenville. Formal complaints filed with end result; No replacement. A $999 loss.

I purchased a mattress, the Sealy Posturepedic Classic Series Cushion Firm Euro Pillowtop Mattress, as part of a Labor Day Promotion at 1800mattress.com. The website was easy to use and I scheduled a delivery without any difficulty for the following day (today, 9/2/15). The time for our delivery has come and gone, and I was never contacted by the company to notify me of a problem or delay. When I called the number, they were already closed for the day today (Wednesday) and apparently closed on Thursdays. To put it simply, I am absolutely horrified that these business practices are allowed to occur. The cost of such a mattress is not a trivial purchase for me or my family, and we have been sleeping on an air mattress while waiting for our mattress to arrive.

Mattress was delivered 7/25/15. We were told it had gel foam memory. We had to purchase a protective mattress cover in order to exchange if necessary. My husband's back immediately hurt. When he tried to turn over it was like being in a valley & going uphill. I went into the store. They said we had to wait 30 days to exchange. Also we would not get the "specials" we had received on first purchase. I called the General Manager & he said he "would work with us". Today they exchanged for Sealy Plush. I had to pay $300 additional (it was the same price). The delivery men said they exchange the original one all the time. People find it too soft. It is a new model!! Why didn't they say that at the store & why did I pay $300 more? I don't want to get delivery men in trouble by calling the store. Never again!!!

We purchased a queen size Sealy Firm mattress & foundation set that was already getting lumpy within the first year. We were told it had a ten-year warranty, but now when calling 1-800-MYSEALY, we were told it only had a three-year warranty. Guess we should have called right away, because now we're out hundreds of dollars, and have a lumpy, broken springs mattress (with one even sticking through the side of the bottom mattress to the point that I cut my ankle on it one morning getting out if bed, and we've now covered that with duct tape). NEVER, EVER, EVER AGAIN will we purchase a Sealy product. And if I could have given them less than one star; I would have.

So awful. We sweat in it every night. It retains heat and sags and is the worse. I will never purchase this again. It is only 1 year old! I have never been more dissatisfied with a mattress. Yuck.

Purchased the Sealy twin bed (mattress and Box Spring), oh and the recommended frame in October 2014 from the Brick in Canada. After 3 months the mattress starting sagging and after complaining to the Brick this was replaced. After a further 6 months we thought the mattress had failed again, but in fact it was the box spring. My son at one point did get tossed out onto the floor as the box spring had collapsed by 5 inches on the one side.

Just over 4 years ago we purchased a Sealy Castle Queen mattress for $1103 + tax and delivery. It broke down! They won't even consider a warranty unless we submit a complicated claim form with pictures showing a yard-stick lying across the mattress and other forensic data and photos. We do not have a lab or testing facility. The problem exists when you lie down on it, when it creeks and sags in various spots that cannot be photographed using their required methods. It was the last Sealy we will ever buy. We will not lose sleep over the forms they sent us... we already lost sleep on their lousy mattress! If only they gave a reasonable option for warranty, we might get another of the same mattress that we will be unhappy within another 4 years! Thanks Sealy customer "lack-of" service dept! Pass it on.

After reading Sealy's warranty guidelines for pictures they need for a claim, I found my bed frame, which is all wood and only uses four slats on each side. That is how my bed frame came when I purchased it. Sealy will not warranty my defective mattress.

One year ago we purchased Sealy Noranda Mattress set from JC Penney. Within that year the mattress has developed lumps, sags, a soft area so bad if you roll over on it your sleep, you fall out of bed. The Sealy warranty process is designed to be a total pain, seems no matter what you send to them they keep wanting more. JC Penney, where we bought this overprice hunk of hunk, is at least sending someone out to examine the mess. We would have been better off keeping our ten + year old Simmons mattress set. The bottom line is I will never buy another Sealy product, and would advise against anyone wasting their money on this shoddy product.

I thought this was a pretty good mattress -- very comfortable for a couple of years. But when it failed, it is dangerous. I am sitting here with ice on my knee because while I was sleeping the side of the mattress collapsed and dumped me on the floor! This is the 2nd time. It happened to my husband once. It is a terrifying experience to go from sound asleep to being dumped onto the floor. Normally the sides slope down, but I see that there is a mode you can get it into that the collapse is sudden and far more than the slant. My husband is at a mattress store now. I won't be a Sealy again.

Warranty quote "to provide continuous support, a queen or King frame must have 1) a rigid bridge bar with supporting leg and 2) at least 5 legs, OR 5 equally spaced hardwood cross slats..." Just like many other people with the Sealy Trust firm mattress, the side blew out and is in exactly the same spot as many pictures. The warranty was voided because I have an Ethan Allen white Oak bed frame with 5 equally spaced oak slats without a center post. The customer service of both Mattress Firm and Sealy say that this voids the warranty. The mattress is less than 2 years old and has no stains and nothing other than this to void the warranty.

I bought this mattress in February 2015. They said it had cool gel technology. This has been the worst experience. Not only is it hot, makes you sweat. I haven't had a good night sleep since I bought this. Mattress and More says all sales are final. So now I have a 1,200.00 mattress I can't sleep on plus it also hurts my back. Way too hard. I have tried looking into cool gel toppers but they say they don't work. Now I am sleeping on a twin in my spare room. Not a happy person.

We purchased a Sealy Mattress for $1200.00 in June 2010. Warranty says 10 years. This last year the mattress caved in on my husband's side. I contacted Sealy they had me fill out forms, send pictures per their specifications. I did this on March 18, 2015. It is June 1, 2015 - no results. First they said they could not find the pictures, so I resent. Then they said they did not get them, then they found them. I had all original receipts, tags, etc. and sent to them. Now they said there is no one on the area for my complaint, and then they said my pictures were not good enough even though I sent them exactly what they requested. I said "I would contact a lawyer" and they said "Go ahead". They do not talk to me anymore. No results just frustration. Paying top dollar for a mattress plus say they have a warranty are all lies. They could care less.. Will never buy another Sealy.

Sealy ProGeil Envision by Nova. We purchased this expensive boxspring and mattress $2,300.00 in August 2013. My back has gone from good to bad, I was in the hospital on Monday and they did a scan. The bed sags, it is hard to get out of bed to go to the bathroom at night. This mattress is not supportive of the lower back and spine as they advertise. I would not recommend it or purchase this Sealy product.

I purchased a Sealy queen mattress and low profile box spring March, 2013. My husband slept on it for 2 months then re entered the VA where he died in August, 2013. We were replacing a mattress and box spring that was over 30 years old and it rested on a metal bed frame. At the time we purchased the new bed set, we were never advised that the frame must have a middle support. Our old set did not have the middle support. I did not sleep on the bed until April, 2014. Since then the springs are noisy every time I move on the bed, and the bed dips where I sit on it. Because I did not have a frame with a middle support, my warranty is not valid and Ashley Furniture Store will not replace the set! Whose responsibility is it to advise the customer about the bed frame requirement? The seller or the customer reading the warranty attached to the mattress?

I recently purchased a Sealy Posturepedic Penne Reserve Cushion Firm, queen size mattress from Jordan's Furniture in Reading, MA. When it was delivered 4-2-15, the delivery man said that there would be an odor for a day or two but not to worry and it would go away. After the first night I slept on it, I woke up around 4:00 am and felt sick and when I stood up, I felt dizzy and was light headed. I left a window open and when I woke up the second morning, I was really sick and thought I should call the doctor. A friend told me it might be the new mattress and to sleep in the other room for a night and see what happens.

I bought a Diamond Bar plush Queen Mattress and box spring. I tore off the label when we bought it. We wake up every morning with back pain and neck pain. Our mattress was bought 2/20/2015. It is now May 14, 2015. What can be done to get Mattress Firm to take this brand back and give us a different brand?

On 4/19/15 I purchased a Sealy Optimum 2.0 Inspiration Gold II, mattress. The mattress was not delivered and money has not been refunded. My wife and I have been suffering from back pain due to our mattress sags in the middle. We started looking to buy a new mattress, we made a lot of researches and visited different stores in Miami Dade and Broward to test the mattresses; most of the visits were made to Mattress1one stores located at 1861 NE 163 St, North Miami Beach, 2970 Aventura Blvd, and 24 NW 36 St, Midtown-Miami. On those weeks many companies were offering free pillows, mattress covers, free delivery, 0% interest, and beat any competitor's price.

When my fiance and I played on this bed in Mattress Firm it was like heaven. So we bought it. Not even a month later my fiance had to go to weekly chiropractor appointments. The terrible thing is this bed isn't even paid off yet. It has completely sank in on both sides leaving a huge mound in the middle. Not to mention I have to sleep with a small blanket folded up under my pillow to keep support under my pillows because that's completely sank in too. I won't recommend this bed to anyone. A cot is more comfortable.

I bought this mattress at Sam’s Club 5 years ago. I could not sleep on it. I got another bed because when I contacted Sealy they said my problem could not be because of the mattress. So I gave the bed to my brother and it is so lumpy it has made him unable to get out of bed in the morning the same as myself. This mattress is not safe to sleep on. It will make you so sore you can't walk. I still have a stiff neck and soreness in my neck and upper back that doctors can't explain. This mattress is the worst item I ever bought and I will never buy Sealy again. I hope if anyone is thinking of buying their products, they don't care if they kill you by sleeping on them.

I have purchased Sealy king size Mattress from Harvey Norman in Melbourne Preston Store in 2012 with king size wooden base. I was never told by Harvey Norman that the base that I am buying will cause dips/bumps in my mattress. I was told to report this to Sealy as it was under 12 year warranty and Sealy charge me $50 to send someone to inspect my mattress problem, then she agreed that there is a dip in my mattress which is more than which they consider as a manufacturing fault. But also she suggested that it can be due to base which is not Sealy authorise base.

Sealy posturepedic king bed - Sealy back in the day used to be a great mattress. We have had ours for almost 3 years, it started sagging and bulging by the end of the 1st year. We wake up with body pains all the time now. We bought it at Mattress Firm because they make financing so easy, for the price we paid this mattress should have been great, and it's NOT. We are looking into a foam mattress. Really disappointed with Sealy.

We purchased a Sealy Harrisonville king size in Feb 2009. It started sinking and we were advised to contact Sealy. They actually agreed it did not hold up, so we got a replacement and paid $270.62 (2011). We got another Sealy, we are at the same situation. So we spent a total of $1786 and never even made it to 10 yrs!

My husband and I bought a Springtree Lane Plush Euro Pillowtop Mattress Set king set model# 508001 from Havertys. We are now on the second one since the first one was replaced due to it not keeping its form and sinking dramatically where we both sleep. We have always purchased Simmons in the past and saw a special on the Sealy mattress set so we decided to give it a try. It was the worst decision we ever made. The replacement mattress set is doing the exact same thing right from the first week!! My husband weighs 190lbs and I weigh 128lbs. We are by no means petite but we do not weigh to an extreme weight that justifies the degree of depression that is present on our mattress now. Do not buy Sealy mattresses or at least this mattress set!

Visited friends slept on their mattress. Found out it was a Sealy Acumen. Not being sales people the difference in a Acumen and an Acumen Firm was lost on us. Bought mattress expressing I require a firm mattress. After sleeping on it for a few weeks, back pain began. We paid over $2600.00 dollars for a top of the line mattress. The fact that there is a difference in firmness was never brought to our attention by the salesman. I have stored the mattress and gone back to my former (firm) mattress. I want a swap. I know the firm version would work for me. The med-soft one I purchased is in pristine condition. I am beginning an attempt to exchange via their warranty department.

£1100 for the best possible bed in the shop then, left three months later with sagging and being told 'it's to be expected'! We were sold a "latex topped Sealy ultimate" because it would stay firm and flat right up to the very edges, providing excellent support. Yet three months in there are two big slumps in the latex topper. Very disappointed. Won't buy Sealy again.

I looked online to see if anyone else had trouble with Sealy, and there, the first one of this site was the same complaint!!! I bought a mattress seven years ago, with a ten-year warranty. I submitted pics to Sealy, nothing said. Someone from Sealy came out to take pics, nothing said. Then Sealy had the local dealer come out, who said that my mattress was too badly stained? It is SEVEN years old!! There have been spills on my mattress.

Bought the queen 4" pillow top with cooling gel and memory foam. Bought it from Ashley Home Furniture and I have go to the store twice and they gave me a number to call, and when I do no one answers and no call back when I leave a message. Its sinking terribly and I have the worst back pain now. Sleeping on the floor literally feels better than this bed. I do not recommend Sealy to anyone. Sides sink in the middle pushes out - it's awful.

Have a big hump in my mattress that is just a year old, we have 10 year warranty we bought special cover from Sleepy's. Filled out all info, took pictures and measurements - did all they asked. They said we did not have good support, we also bought their box spring. They will not honor warranty. I feel that this warranty is just a scam and I do not know how they stay in business. We are stuck with this mattress and out over $1500. Very very disgusted, do not know what else to do.

I purchased a Sealy Posturepedic Broughton Way Ti king mattress from Sears in November 2013. Ten months later the mattress began sagging and has become nearly impossible to sleep on. My wife and I weigh less than 300 pounds together. Both of us feel like we are going to roll off the bed. The middle is higher and both sides slope downwards. Warranty is a joke. Sears referred me to Sealy and Sealy referred me back to Sears. From what I've researched, warranty service is hardly ever granted because Sealy inspectors always find a way to deny replacement or refund. I am looking into starting a Class Action lawsuit.

We bought this king size bed set in 2010 and had trouble after one year. Complained and got no where. Three yrs later, the bed continued to break down and now I am unable to sleep on the thing. It dips in so bad that I can barely turn over and my back feels broken. I expect more for the product that we purchased. It was a Sealy Posturepedic Amherst. Never again and never will I ever recommend Sealy to anyone. I have a mattress extremely older and it is just fine - so now I don't sleep with my spouse to save my back.

So I got a mattress from Mattress Firm in Kernersville N.C on main at and was told that they had a display mattress that had all the same warranty as the one that I wanted. I just don't have the exchange warranty with it. After 2 years on the mattress it now sinks down like you are in a hole which make us not able to sleep on it. Call store manager and she said she will call me back on helping me. So after 5 days I call again to get the run around. Call customer service for Sealy boy that was a waste of time to be told I have 0 warranty because the mattress was own by mattress firm and they are their customer not me... Lies lies and lies. This is not an stand behind company. I ask that you let everyone know about their mattress... I will be posting picture of the mattress you will see. You can see on yelp, Facebook, and started paperwork with the B B B.

Delay delivery -- I bought the mattress at 27 Dec 2014, and it postponed the delivery until 30 Jan 2015. First night after slept on it, myself and my husband felt back pain because of feeling sinking and sagging. We went to the shop again and told the sales that we faced these problems, but we were being ignored. We kept telling different people of Sealy that the mattress made our back feeling painful, then a technical guy came to my home and did the checking. He came at 16 Feb. His findings were: 1. serious sinking and sagging, 2. uneven surface in between left and right side. Then he promised us to give us a solution, but until today, 27 Feb 2015, we got nothing about feedback from that guy or the company.

Sealy refused the claim because of stains on the mattress. I admit to the stains. I have severe night sweats and used the mattress pad that Leon's furniture was selling. I bought 2. First no one Leon's told me that your warranty would be null and void for stains. The mattress pads they sold me had an under pad of plastic to keep the moisture away from the mattress. Some mornings I woke up laying in a puddle. I remove the pad stains. Should not void a warranty.

I purchased a mattress set in August 2014. Had to wait 4 weeks for delivery, J.C. Penney's sales Rep. told me they had to make the mattress after order. I later was told by more than one Customer service and Shipping Dept. Supervisors that this was incorrect. I received the Set On 9/19/2014. Within 1 week it started sagging heavily. I weigh 130 Lbs. Called Penney's...they had no explanation but ordered a replacement set. Another month+ goes by and 10/28/2014 my replacement set is delivered. Within 2 weeks I started noticing that my body was leaning toward the edge of the bed. I am Handicapped and have Spinal damage, so I am again In Pain and cannot sleep properly. I actually had to place a 2+ inch book under the headboard of my bed to not roll to the edge. I was sleeping in a 4" inch pothole. I finally got Penney's to return the mattress and now it is 2/09/2015. Today my refund in check is in my hand. Never again.

I am writing this from suite 17 at ** in St Barthélemy, where most of guests are from North America with expectations of a good night of sleep, as have my wife and I. The Sealy mattress in our bedroom, in our circa 2500 USD per night suite is horrible, nasty and not something I would expect to encounter in a two star hotel, let alone a Five star Leading Hotel of the World as this is. The mattresses causes me to slip to my left, so my body is in a constant but subtle struggle. My wife and I have not slept for two nights due to this bed. Never again will I ever take the risk by staying in any hotel with a Sealy mattress.

Sealy 800 mattress bought from J. Lewis, UK, in July 2014, after recommendation from in house experts. After a month of use geltex aka foam collapsed, causing indentations and offering zero support. Lower back started, each morning after restless nights. Mattress offers no support, and in my view is a flawed concept and unfit for purpose. Two inspections carried out. One independent, but I have not seen report. Pretty certain Sealy did not approve so instructed, paid FIRA, a pseudo independent furniture inspection company. One of FIRA's bold claims to its clients is that nearly all cases are resolved, i.e. they rule in favour of the supplier, not consumer. Therefore not independent! Or in short, a industry tool to prevent complaints escalating to compensation.

My Pump stopped working. I called Sealy Canada who NO LONGER CARRY this product! When they did they gave a TV to anyone who bought this expensive mattress! SEALY US ask $265 - for replacement pump - WHAT A ROBBERY.

This is a threefold complaint but I will for the purposes of this account first address one major issue. I purchased a Sealy Posturepedic mattress from Sears Roebuck through their on-line store. I researched my needs, I have fibromyalgia, hypertension, require spinal surgery and am disabled. I took receipt of the mattress 1-28-15. Covered it with a bug infestation barrier and retired. The next day, I awoke and sat on the edge of the bed. The side of the mattress collapsed into a hole and I felt springs? I had a Sealy before and knew the side should not have formed a pocket.