Sealy Mattress Reviews

We purchased a Sealy queen-size mattress from Leon's in January 2020, expecting it to provide years of comfort and quality. Unfortunately, our experience has been extremely disappointing. After only six months, the mattress began to sag and sink where we slept. We contacted Leon's, and they arranged for an inspector to assess the mattress. We were told that the depth of the sagging did not meet the manufacturer's warranty requirements, so our claim for a replacement was denied.

I just purchased a Sealy plush mattress from the Sealy hospitality hotel site. It did say no refunds but that it had a 10 year warranty. I got rid of a purple that I had for 7 years that was sagging. I have lost a bunch of weight and weigh about 150. I have had this Sealy for 3 weeks and already a gully or impression where I sleep. It is two sided and have not flipped it but did rotate it last week. It is doing the same thing. It is soft and makes my back fell better but now my hips are hurting due to the indention, without doubt. I know they won't even let me exchange it for a firm so I guess I am stuck. Gonna report it to BBB though.

Do not buy from this company. Their delivery team damaged my wall and furniture during a delivery over a month ago. Despite numerous phone calls and emails, the issue still has not been resolved. Communication has been extremely poor. I was repeatedly told that someone would contact me, but no one ever followed through. After many attempts, I finally received responses, only to be given excuse after excuse and more promises that someone would reach out. Unfortunately, those promises were never kept. I have been more than patient throughout this process, but the lack of accountability and customer service has been very disappointing. Based on my experience, I cannot recommend this company.

I’d like to give zero stars. This is the most uncomfortable mattress I’ve ever had in my life and it cost a fortune. We bought it at Ashley furniture and you have to jump through hoops to get someone to come out. You cannot even communicate with the people as Sealy. We were told it was a Stearns and Foster mattress, but it is not. We have been very unsatisfied with the quality. It’s starting to sag in less than a year. Of course it’s difficult to get them to honor the warranty. Both of our children have mattresses that came out of a box and they’re much more comfortable. One came from IKEA. I want to go to their house just to get a good night's sleep or even take a nap.

Sealy Mattress SUCK!!! I purchased a King size mattress under 5 years ago from my local Big Lots. My mattress has deep sags on each side. I’m not obese or overweight (160 pounds). Big Lots all over Texas closed down, so I called and emailed Sealy Mattress, since I was within the “10 year warranty”! In the beginning of conversing back and forth with Sealy via email, the warranty department was extremely rude (I have names)! However, I started to speak with a different representative in the warranty department… Sealy Mattress had me end in so many difficult pictures and I sent in numerous pictures! After all that I was emailed a response saying they wouldn’t be able to cover full warranty (ALL the pictures I sent in was not good enough). However, they issued me a 75% off a new mattress with the return of old mattress, from the warranty department.

The foundation is fine. It took over 3 weeks to get here, no communication from Sealy and they double billed me for the foundation almost 2 weeks after delivery!! I DO NOT RECOMMEND BUYING FROM THEM!!

I am so surprised that there so many bad review but it doesn’t come up on Google. This a terrible company. I wouldn’t be surprised if they are fraudulent what and why. Do they want driving licenses? don’t they know and how do they keep that information safe?

We purchased a Sealy mattress in December 2024. By June 2025 — less than six months later — the mattress completely failed. The side coils collapsed and bulged four inches beyond the edge support, making the bed unusable and extremely uncomfortable. When we filed a warranty claim, Sealy denied it. Their representative claimed the issue was due to an “improper foundation.” The problem? We were using a rigid Simmons steel grid foundation with 3” x 3” welded steel supports — a flat, level, industry-standard base that meets or exceeds Sealy’s own published warranty requirements. There is no sagging, no bowing, no broken slats. The failure was purely internal coil breakdown, unrelated to any base or frame issue.

Sealy delivered my power base late and completely damaged — the driver even admitted they knew it was broken before loading it. We refused delivery and were promised follow-up, but no one ever contacted us. After multiple calls, I had to cancel the order, only to be told I’d have to “wait for a specialist” with no way to reach them. Customer service was rude and unhelpful. Truly the worst buying experience — never again.

Sealy won't stand behind their warranty and makes excuses. The new mattress is broken down in just 1 1/2 years and is very now very uncomfortable, no longer flat but sinking and broken down. We are not heavy people. My husband had a month of therapy and now will be getting a hip replacement next month. We bought a queen-sized Sealy! We bought a Sealy Satisfied II after doing a lot of research and visiting many stores in three cities. We felt this was a good quality mattress and comfortable. We paid a sale price of $1,125. It had a NON-PRO RATED 10-year warranty with no strings or fine print presented to us. When it arrived, it had a badly sewn piping edge with many loose threads. It was replaced.

We purchased a Sealy Silverchill Hybrid King Plush mattress from Mattress firm 4 years ago. When we bought a new bed for it other than the standard frame, we noticed is was way smaller than a standard King (80x76). The tag and receipt say it is 80x76. It is in reality 78x75, leaving big gaps on each side of the bed which don't look great. When I called Mattress Firm and Sealy, they said this is normal, and that they put in very small print that size can vary. They compared a $3,000 mattress to a 2x4 piece of wood from Home Depot saying there is always variance and that size is just a an estimate. Our other king bed is precisely 76x80.

Absolutely terrible. Less than 6 weeks old & it’s already sagging significantly. The back pain is unbearable! It is still comfortable in the center, where no one sleeps, so I don’t think it’s defective. It’s just an inferior product. Save yourself some headaches & back pain by NOT buying a Sealy Mattress.

As a customer we all understand that businesses in this era are pretty bad. Too many companies have a lack of communication, lack of knowledge, lack of good customer service. Seally is no better. I purchased a mattress online February 3rd, before doing so I had contacted customer service just to get the details cuz I'm not the type of person would purchase furniture or mattresses online, but could not pass on the discount. We discussed delivery and I was told that I will receive an email within three business days.

I have a Sealy King size mattress and the dimensions are wrong. Per Sealy the mattress should be 79 x 76, my mattress is 77 x 75. Sheets don't fit properly. The problem is that I am well outside the warranty period because I could not use the mattress which was in an apartment without a functioning bathroom. Only in December was I able to use the apartment and sleep on the mattress. When I tried to put fitted sheet on the mattress, it did not fit. So, I finally measured the mattress and discovered that the dimensions were not what they're supposed to be.

They tell you when you pay $2500 for a mattress there is a 10 yr warranty. They will not honor it. First if it isn't a certain measurement they will not replace no matter the dip. Then when you get to the measurement the least amor of discoloration after 7 yrs of use makes the warranty void. They expect to get a spotless mattress back after 7 yrs of use. They never intended to honor the warranty.

I ordered a Sealy mattress and canceled the order before it shipped and was still charged 185.50 for shipping. I received a email saying it was canceled and then another email saying it was shipped and another saying how do you like your mattress. Horrible, dishonest company to do business with. They also put a different mattress on email than what I ordered and canceled. Beware very shady!

I bought this mattress this past year in November of 2023 and when we put it on the bed frame it already looked like it had been slept on. It was sinking on both sides where someone would lay. I thought it was my imagination so I just said sleep on it and see how it sleeps. The first night it slept worse than my 30yr old mattress. I thought, "What’s going on" so I’ve been giving it a chance since then and it’s getting worse. It’s sunken down right where I lay. I paid somewhere around a $1,000 for this mattress that really needs to go to the dump. It’s awful.

Do not fall into the same marketing scam that we fell into, thinking that it is the best investment to buy a Sealy. We bought the medium-firm mattress since both me and my husband have lower back pain. Let’s just say that we end up sleeping on our couches every night due to intense back pain. The mattress started showing denture where we sleep since the 4th month of purchase. Now we are stuck with two expensive queen mattresses and are unable to purchase new ones, let alone trust another company.

We purchased a Sealy Posturepedic Platinum from Leon's Jan 2020. It developed a pronounced sag after 3 years, We inquired at Leon's re the warranty & were given out of date forms. Getting required pics was challenging ... Try muscling a King mattress around your bedroom. Never buy another Sealy product or ANYTHING from Leon's.

I have had an unfortunate experience with Sealy Canada. My mattress arrived with a yellow stain. I contacted Sealy and their only response was to reach out to the store from which I purchased it. Sealy has not made any effort whatsoever to resolve the issue. This is a big purchase and needless to say, the experience has been horrible. Given the competition, look elsewhere for your next mattress.

I cannot say anything that has not already been said. I purchased one of these mattresses about 6 months and it is already buckling. Uncomfortable $2800 later. I would not recommend this brand of mattress to anybody. I suffer with a lower back pain. And this mattress just intensifies it. This mattress brand needs to stand behind their product, 140 years of what? I'll tell you what making people's nights miserable. Thanks to SEALY.

Read the very fine print. They will not let you return the foundation. It is not part of the 90 night trial period. If you decide you don't like the mattress, they will charge you $125 restocking fee for the mattress and if you bought a foundation you will not be refunded $350 and will have to keep the foundation. You will lose $475. They will pick up the mattress and LEAVE. The foundation will not be picked up. This is ridiculous. I will never use Sealy again.

I purchased a Sealy King Size Albany Medium Hybrid Mattress for over $2000 in August 2022. In May 2023, we found a large 6-inch + seam rip on the mattress. We called the local furniture store, and they said Sealy did not warranty this and offered to send someone out to stitch it closed. I called Sealy and was told, "Sorry, we can do nothing about this. We don't warranty a seam rip." ARE YOU SERIOUS? I WILL NEVER PURCHASE A SEALY AGAIN. YOU SHOULD NOT EITHER. This mattress and Sealy show poor quality, warranty, and lack of service. How horrible to be stuck with this expensive mattress that will obviously not last the promised amount of time.

We recently purchased two Sealy beds and box springs from Mattress Firm (online). Less than six months ago. Delivered Nov. 2022 - in a dumpster May 2023. I am a 6' 210 pound man. About a week ago, I sat down on the side of my new bed as I've done my entire life to get ready to go to sleep. As I sat down, there was a pop noise and now my new mattress is deformed. I tried multiple times to contact Mattress Firm for a warranty claim. We've gone back and forth several times, but it keeps coming down to a "law tag" on the end of the bed that isn't there. Their final word is no law tag, no warranty. I did not remove any tags from our new beds. There is no, and was no "law tag" on these mattresses. And they have full records online when and where I purchased our mattresses. So, they are fully aware they are new!

I purchased a mattress while it was on sale like 4 weeks ago. After 2 weeks it never shipped. I called and they said to wait one more week and reach out to them if it never ships. Without realizing 2 weeks go by. I give them a call, only to find out that around week 3 they cancelled my order and no one can figure out why. So now if I want to reorder, I have to order at full price, and after waiting for weeks they wouldn’t even give me expedited shipping. Absolute joke of a company, and I’m glad it never shipped because I'm starting to see horrible reviews for this company’s

I can't believe there still in business selling such a bad product. I bought a bed 2 years ago I am having shoulder and hip pain caused by this sterns and foster bed both chiropractor and my doctor said change your bed. I can lay in the center of my bed move slightly to my right and this mattress sucks me into the depression like a fast roll. No help from the warranty department. They need 1.5 inch depression for a claim my depression is 1.1/4 inch bit if you measure it when I get sucked into the depression it at least 3 inches or more so now this $2400 is trash after 2 years and no help from Sealy or the brick. SAVE YOUR MONEY BODY AND TIME STAY FAR AWAY FROM THESE BEDS.

I purchased the Sealy Response Performance 13.5" Cushion Firm Pillow Top Innerspring Mattress on Aug. 16, 2021 and received it on Sept. 15, 2021 from Walmart. I Paid $738.17 for this mattress. I always felt that Sealy mattresses were a good brand of mattress until now. It is sagging terribly even though I have turned it for even wear since I received it. I can't even find this mattress on the Sealy website anymore. As a result, I will NEVER purchase another Sealy mattress, no matter what they claim. Buyer beware. I DO NOT recommend this mattress.

Purchased item no. SEAL-52072961 on 10/7/17. Mattress started sagging at no. of places. Not able to sleep on mattress as I had back pen issues. Once company person came and took some measurement at different locations. I explained problems I am experiencing. After few days got answer that mattress meets company's standard. What is the use of buying $900.00 mattress I am not comfortable and giving me back pain. This company not bothered about customer's complaints.

Purchased Sealy's top of the line mattress though Big Lots. Sagged within 6 weeks. Big Lots had me go to Sealy, who finally sent an inspector out, who verified the mattress was defective. I called Sealy back (they NEVER reach out to the customer). There's no number to call the warranty dept, so you always have to go through customer service, and explain the entire situation to them, and plead to be transferred to the warranty department. This takes 30-45 minutes just to get to the warranty dept. Once there, I'm told they will replace my mattress, with the SAME model, which makes no sense, since it sagged immediately, and reviews of my model all say the same.

Actually this furniture store is glove in hand to this fraud. Ashley furniture store is from where we bought this mattress. The sales rep had told us if you don't like the mattress you can always return it. Within 4 nights we started experiencing discomfort, back pain and above all too hot to sleep on this hybrid mattress. We called Ashley, they asked us to call Sealy, we went back and forth for couple of hours. Sealy people told us you have to use it for 30days only then you can ask them to take it back. Now after 30days when we ask them for return they say, "You cannot return it, you can only exchange it." We didn't even sleep on that mattress. It's brand new now, and above all how can you force someone to buy your brand who has lost confidence in your brand.

Updated on 05/27/2022: I have reached out to Sealy, providing more pictures than they requested in an attempt to get them to honor their mattress warranty. I was told they have to be manipulated to be sized small or they can’t receive them; that many customers have a problem with this but it is not Sealy’s problem, it is the customer’s; they expect me to call to see if they have the pictures otherwise who knows when they might get to it, and the list goes on.

Ok, after all that I finally got a resolution from Mancini and a better response from Sealy. They are giving me credit on my mattress. I am so happy I could cry, wish I didn’t have to go to such lengths. I thank both parties involved for understanding. A happy senior.

04/2022. We purchased the Sealy king size mattress in 2019 for $2000. After 6 months we noticed first signs of collapsing. By now the mattress shows a "sinkhole" on either side divided by a mountain in the middle. Sometimes I wake up at night because I feel like I might fall out of my bed. If you consider a Sealy, think again.

First mattress lasted about 4 years. I knew it was time to replace it when I rolled out of bed and the dresser stopped my fall after my face smacked it. It was "on sale" $600. I thought maybe I need to buy a better mattress? So they warrantied it, doubled what we spent, $1200 plus tax. Not even 3 years later, it's junk again. BUT, the place we bought it from said "it wasn't bad enough yet" to replace yet. Huh? My back hurts, we're not talking body impressions, we're talking sagging. They blamed it on Sealy. Why? They're so strict, so I reached out to Sealy. I got the automated response, no customer support after. Bottom line, Sealy has a 10 year warranty. In less than 7 years I need to be on my third mattress. But they won't honor their warranty. Only conclusion, stay away.

I bought my Sealy "Gilded Breath" mattress 1 year ago and it shows a deep impression of ca. 2 1/2 inches in the middle. The affiliated Sealy seller is asking for a $50,00 charge to send an Inspector to my residence to verify my statement under the warranty coverage. I paid already $750,00 for this Queen size unit and this additional charge is certainly NOT acceptable! The Sealy Company indicated an even higher charge for a possible replacement! Since I am a disabled senior of 88 years with minimum Social Security income, this kind of cost is not within my reach and I like to ask if there is some way to solve this matter. Your response is much appreciated. Thank you. G.A. **

The purchase of a Sealy Mattress had a 10 warranty attached to the details. Upon reaching the 5 year mark, the product showed a significant sag in the middle of the pillow-top mattress. The manufacturing company was notified as was the furniture company where the product was displayed and sold. The Sealy company has a putrid aire about their Customer Service Dept. (as validated by the high number of negative/similar complaints posted on the internet).

I purchased a double box spring and mattress for my son in 2012. I also made sure to get the suggested bed frame and mattress cover to ensure the mattress was protected and that there would be no issues with the warranty if there were any issues in the future. My son was in his twenties at the time so no jumping on the bed or anything like that. After four years I was changing the bed one day and noticed the stitching had come out of part of the bed about two thirds of the way around and the thread was just hanging there and the bed was open.

I'm so put out that a company can hide behind a warranty/setup guide to keep from making a product right. We paid for set up and delivery of our new mattress. Their employees are the ones who set up the mattress set. We paid extra to have it set up right because a mattress set is not just a purchase it's an investment. The company is hiding behind a 4 slat verses 5 slat rule in the warranty/setup guide to keep from replacing or refunding us for a king size mattress set that is less than a year old. The mattress is sagging deep on both sides and a hill in the middle of the mattress. We're out almost $2,000, which will be much more since it looks as if we'll have to buy another mattress set.

Purchased at the Brick. 1st mattress sidewall collapsed by the second month. Warranty claim approved. Upgraded to supposedly higher quality. 2nd mattress inner coils and structure collapsed after 4 years. Warranty approved. Upgraded to supposedly top mattress "The Crown Jewel". 3rd mattress, The Crown Jewel", inner coils and support collapsed after 3 months. The Crown Jewel mattress pillow top has enough stretch to mask the impressions, which must be greater than 1.5" to qualify for a warranty claim. The mattresses all have been cared for with new box springs each time, new mattress covers, and were only used by one 6'2", 205 lb senior. Anxiously waiting for my new hybrid memory foam mattress, then I can put the Crown Jewel in the trash where the Sealy mattresses belong. After several thousands of $, I will never waste any more of my money and time by buying any poor quality Sealy products.

The mattresses structurally break down because of poor quality and design! I bought two of them and they broke down! Sealy will deny it, and will not refund your money.. The mattresses sag in the middle all the time and Sealy will tell you that it's not enough for a refund! At that point you're it's between an attorney and Sealy! SMH there's a lot of mattresses out there and you don't have to deal with Sealy!