Sealy Mattress Reviews

I’d like to give zero stars. This is the most uncomfortable mattress I’ve ever had in my life and it cost a fortune. We bought it at Ashley furniture and you have to jump through hoops to get someone to come out. You cannot even communicate with the people as Sealy. We were told it was a Stearns and Foster mattress, but it is not. We have been very unsatisfied with the quality. It’s starting to sag in less than a year. Of course it’s difficult to get them to honor the warranty. Both of our children have mattresses that came out of a box and they’re much more comfortable. One came from IKEA. I want to go to their house just to get a good night's sleep or even take a nap.

Sealy Mattress SUCK!!! I purchased a King size mattress under 5 years ago from my local Big Lots. My mattress has deep sags on each side. I’m not obese or overweight (160 pounds). Big Lots all over Texas closed down, so I called and emailed Sealy Mattress, since I was within the “10 year warranty”! In the beginning of conversing back and forth with Sealy via email, the warranty department was extremely rude (I have names)! However, I started to speak with a different representative in the warranty department… Sealy Mattress had me end in so many difficult pictures and I sent in numerous pictures! After all that I was emailed a response saying they wouldn’t be able to cover full warranty (ALL the pictures I sent in was not good enough). However, they issued me a 75% off a new mattress with the return of old mattress, from the warranty department.

The foundation is fine. It took over 3 weeks to get here, no communication from Sealy and they double billed me for the foundation almost 2 weeks after delivery!! I DO NOT RECOMMEND BUYING FROM THEM!!

I am so surprised that there so many bad review but it doesn’t come up on Google. This a terrible company. I wouldn’t be surprised if they are fraudulent what and why. Do they want driving licenses? don’t they know and how do they keep that information safe?

We purchased a Sealy mattress in December 2024. By June 2025 — less than six months later — the mattress completely failed. The side coils collapsed and bulged four inches beyond the edge support, making the bed unusable and extremely uncomfortable. When we filed a warranty claim, Sealy denied it. Their representative claimed the issue was due to an “improper foundation.” The problem? We were using a rigid Simmons steel grid foundation with 3” x 3” welded steel supports — a flat, level, industry-standard base that meets or exceeds Sealy’s own published warranty requirements. There is no sagging, no bowing, no broken slats. The failure was purely internal coil breakdown, unrelated to any base or frame issue.

Sealy delivered my power base late and completely damaged — the driver even admitted they knew it was broken before loading it. We refused delivery and were promised follow-up, but no one ever contacted us. After multiple calls, I had to cancel the order, only to be told I’d have to “wait for a specialist” with no way to reach them. Customer service was rude and unhelpful. Truly the worst buying experience — never again.

Sealy won't stand behind their warranty and makes excuses. The new mattress is broken down in just 1 1/2 years and is very now very uncomfortable, no longer flat but sinking and broken down. We are not heavy people. My husband had a month of therapy and now will be getting a hip replacement next month. We bought a queen-sized Sealy! We bought a Sealy Satisfied II after doing a lot of research and visiting many stores in three cities. We felt this was a good quality mattress and comfortable. We paid a sale price of $1,125. It had a NON-PRO RATED 10-year warranty with no strings or fine print presented to us. When it arrived, it had a badly sewn piping edge with many loose threads. It was replaced.

We purchased a Sealy Silverchill Hybrid King Plush mattress from Mattress firm 4 years ago. When we bought a new bed for it other than the standard frame, we noticed is was way smaller than a standard King (80x76). The tag and receipt say it is 80x76. It is in reality 78x75, leaving big gaps on each side of the bed which don't look great. When I called Mattress Firm and Sealy, they said this is normal, and that they put in very small print that size can vary. They compared a $3,000 mattress to a 2x4 piece of wood from Home Depot saying there is always variance and that size is just a an estimate. Our other king bed is precisely 76x80.

Absolutely terrible. Less than 6 weeks old & it’s already sagging significantly. The back pain is unbearable! It is still comfortable in the center, where no one sleeps, so I don’t think it’s defective. It’s just an inferior product. Save yourself some headaches & back pain by NOT buying a Sealy Mattress.

As a customer we all understand that businesses in this era are pretty bad. Too many companies have a lack of communication, lack of knowledge, lack of good customer service. Seally is no better. I purchased a mattress online February 3rd, before doing so I had contacted customer service just to get the details cuz I'm not the type of person would purchase furniture or mattresses online, but could not pass on the discount. We discussed delivery and I was told that I will receive an email within three business days.