Sealy Mattress

I purchased a Sealy King Size Albany Medium Hybrid Mattress for over $2000 in August 2022. In May 2023, we found a large 6-inch + seam rip on the mattress. We called the local furniture store, and they said Sealy did not warranty this and offered to send someone out to stitch it closed. I called Sealy and was told, "Sorry, we can do nothing about this. We don't warranty a seam rip." ARE YOU SERIOUS? I WILL NEVER PURCHASE A SEALY AGAIN. YOU SHOULD NOT EITHER. This mattress and Sealy show poor quality, warranty, and lack of service. How horrible to be stuck with this expensive mattress that will obviously not last the promised amount of time.

We recently purchased two Sealy beds and box springs from Mattress Firm (online). Less than six months ago. Delivered Nov. 2022 - in a dumpster May 2023. I am a 6' 210 pound man. About a week ago, I sat down on the side of my new bed as I've done my entire life to get ready to go to sleep. As I sat down, there was a pop noise and now my new mattress is deformed. I tried multiple times to contact Mattress Firm for a warranty claim. We've gone back and forth several times, but it keeps coming down to a "law tag" on the end of the bed that isn't there. Their final word is no law tag, no warranty. I did not remove any tags from our new beds. There is no, and was no "law tag" on these mattresses. And they have full records online when and where I purchased our mattresses. So, they are fully aware they are new!

I purchased a mattress while it was on sale like 4 weeks ago. After 2 weeks it never shipped. I called and they said to wait one more week and reach out to them if it never ships. Without realizing 2 weeks go by. I give them a call, only to find out that around week 3 they cancelled my order and no one can figure out why. So now if I want to reorder, I have to order at full price, and after waiting for weeks they wouldn’t even give me expedited shipping. Absolute joke of a company, and I’m glad it never shipped because I'm starting to see horrible reviews for this company’s

I can't believe there still in business selling such a bad product. I bought a bed 2 years ago I am having shoulder and hip pain caused by this sterns and foster bed both chiropractor and my doctor said change your bed. I can lay in the center of my bed move slightly to my right and this mattress sucks me into the depression like a fast roll. No help from the warranty department. They need 1.5 inch depression for a claim my depression is 1.1/4 inch bit if you measure it when I get sucked into the depression it at least 3 inches or more so now this $2400 is trash after 2 years and no help from Sealy or the brick. SAVE YOUR MONEY BODY AND TIME STAY FAR AWAY FROM THESE BEDS.

I purchased the Sealy Response Performance 13.5" Cushion Firm Pillow Top Innerspring Mattress on Aug. 16, 2021 and received it on Sept. 15, 2021 from Walmart. I Paid $738.17 for this mattress. I always felt that Sealy mattresses were a good brand of mattress until now. It is sagging terribly even though I have turned it for even wear since I received it. I can't even find this mattress on the Sealy website anymore. As a result, I will NEVER purchase another Sealy mattress, no matter what they claim. Buyer beware. I DO NOT recommend this mattress.

Purchased item no. SEAL-52072961 on 10/7/17. Mattress started sagging at no. of places. Not able to sleep on mattress as I had back pen issues. Once company person came and took some measurement at different locations. I explained problems I am experiencing. After few days got answer that mattress meets company's standard. What is the use of buying $900.00 mattress I am not comfortable and giving me back pain. This company not bothered about customer's complaints.

Purchased Sealy's top of the line mattress though Big Lots. Sagged within 6 weeks. Big Lots had me go to Sealy, who finally sent an inspector out, who verified the mattress was defective. I called Sealy back (they NEVER reach out to the customer). There's no number to call the warranty dept, so you always have to go through customer service, and explain the entire situation to them, and plead to be transferred to the warranty department. This takes 30-45 minutes just to get to the warranty dept. Once there, I'm told they will replace my mattress, with the SAME model, which makes no sense, since it sagged immediately, and reviews of my model all say the same.

Actually this furniture store is glove in hand to this fraud. Ashley furniture store is from where we bought this mattress. The sales rep had told us if you don't like the mattress you can always return it. Within 4 nights we started experiencing discomfort, back pain and above all too hot to sleep on this hybrid mattress. We called Ashley, they asked us to call Sealy, we went back and forth for couple of hours. Sealy people told us you have to use it for 30days only then you can ask them to take it back. Now after 30days when we ask them for return they say, "You cannot return it, you can only exchange it." We didn't even sleep on that mattress. It's brand new now, and above all how can you force someone to buy your brand who has lost confidence in your brand.

Updated on 05/27/2022: I have reached out to Sealy, providing more pictures than they requested in an attempt to get them to honor their mattress warranty. I was told they have to be manipulated to be sized small or they can’t receive them; that many customers have a problem with this but it is not Sealy’s problem, it is the customer’s; they expect me to call to see if they have the pictures otherwise who knows when they might get to it, and the list goes on.

If I could do minus stars I would. Bought mattress from Mancini in Gilroy ca. 2017. Was good for about a year. Was not aware there was a 10 year warranty until recently. Went through the process of having measuring guy come out. I know indentation was 2 inches. Got result no chance of replacement. Said because I used old box springs. What crap that was. Never suggested I should buy new one for warranty to hold up. Just bogus answer. I wanted to upgrade and also buy a different one for another bedroom. Stay away from this company. They have many unhappy people. Never again after them not standing behind their product.