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Sealy Mattress Reviews

4,976,238reviews on ConsumerAffairs are verified
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About Sealy Mattress

Sealy has been a leader in the mattress industry for 65 years. Its Posturepedic mattresses are durable and feature award-winning designs that promote a good night's sleep. Its cooling technology and Posturepedic memory foam create a comfortable place to sleep. While the mattresses can be heavy and slightly more expensive than others, most customers report being happy with the company's quality and exceptional customer support.

Visit www.sealy.com
Pros
  • Posturepedic technology
  • Temperature control
  • Wide selection
Cons
  • Higher price
  • Mattresses are bulky/hard to move

Sealy Mattress Reviews

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    How do I know I can trust these reviews about Sealy Mattress?
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    Page 2 Reviews 40 - 80

    Reviewed June 26, 2021

    My final thought is this, I would like to have my mattress a little harder. I hadn't bought one in a long time and the one I got is too soft and the store would not let me exchange it. I am trying to make do with it, so I will.

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    StaffHonesty & Transparency

    Reviewed June 22, 2021

    My brother in-law was a career employee of Sealy, and during his tenure, a set of Posturepedic mattresses was bought. It's been over 30 years, and the mattress is only now starting to show signs of 'wear'; honestly! There is no indentation in the mattress; still firm; no backache or other discomfort. Flipping the mattress every 6 months, may play a key role in it's longevity. My only concern is; wondering if Sealy has maintained the quality of their Posturepedic line, as the time to replace is drawing near...

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    Reviewed June 21, 2021

    Decent mattress but will never buy the pillow top style again. After a while they just do not sleep well. Sometime buying name brand is not always the best deal. I will not buy pillow top of any brand.

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    Reviewed June 20, 2021

    Before I bought this mattress I had just a regular standard form mattress. I would wake up several times during the night with muscle aches and heat. Since getting this mattress I sleep thru the night sleep longer than I have in a long time. No more pain. Just cool and comfort.

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    Reviewed June 19, 2021

    I've had the mattress for 10 years. It was comfortable for the first 5. That started to change. I started having backaches and just not able to get comfortable and I can't really see any changes in the shape of the mattress. I would probably buy another in the future. But I always do comparison shopping before buying.

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    Rates

    Reviewed June 18, 2021

    I can't rate the company, but I can rate my new bed. I never want to get out of it! After years with a standard innerspring mattress and box spring, I recently bought a medium hybrid with an adjustment base. Heaven!

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    PriceRates

    Reviewed June 17, 2021

    I purchased a Sealy LaZe Queen mattress in a box. I rated 4/5 because I think the mattress itself is great, I sleep well on it, it stays relatively cool, offers good support without falling into it too deeply to roll over, and is a great price. The only thing keeping it from 5 stars is the fact that it is impossible to keep sheets on it. Maybe this isn’t the fault of Sealy, but my wife considered returning the mattress on this fact alone so it certainly has to be considered in the review. Overall I’m pleased with the mattress and would recommend it.

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    Reviewed June 15, 2021

    I have enjoyed sleeping on my Sealy mattress. The quality of the mattress is exceptional. If I ever need to replace this mattress, I know I can always trust Sealy for a replacement. I would suggest to anyone who asks that they give Sealy a try.

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    Honesty & Transparency

    Reviewed June 14, 2021

    Nice pillow top with good stitching. It doesn't stay sunk in where your body lies after you get up but does form around you while you're sleeping. Probably the best mattress I've ever bought. It's the deep pocket sheet type, so be aware when buying sheets for this mattress. Thick enough that you don't even need a box spring under it really.

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    PriceStaffRates

    Reviewed June 13, 2021

    Mid-grade mattress that performs as expected. Model was being discontinued so price-point was excellent. Made it worth the cost otherwise would have chose a Scott Brand. I allow wanted a firm pillow top which limited choice.

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    Price

    Reviewed June 12, 2021

    My Sealy mattress was bought last year around August 2020 because I needed to upgrade after having an older mattress for years. Upon looking and trying out a few, this unit was a good level of softness, quality, and firm support. More than anything, it was more affordable than I expected. I was disappointed I hadn't made this move earlier. Getting a Sealy meant I was getting a long-tenured company that provides a higher level of quality products, particularly mattresses, so I was confident in my purchase.

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    Reviewed June 11, 2021

    My mattress is so comfortable. I have a Sealy Parsons Firm in a full-size. It’s the right amount of firm, comfort and softness without being too firm or too soft. I love the good night's sleep that I get on it and I don’t wake up with a sore back.

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    Customer ServiceTechPunctuality & SpeedStaffTransparencyTimeliness

    Reviewed May 10, 2021

    Recently bought Silver Chill Plush and an adjustable base. Mattress is ok, but loved the adjustable base -- until the remote quit working properly. Contacted Customer Service, said they would send a new remote. 3 1/2 months later no remote. Adjustable Base is useless without a working remote. Repeated calls asking updated status, it is back ordered! Customer Service could care less. Asked to speak to a Supervisor - NO. Asked case to be escalated - No Response. Surely there is a remote somewhere in the US they can locate and send to me. Evidently not. Subsequently learned Sealy Customer Service is a third party vendor, not Sealy. Even sent email direct to Sealy. No response. STAY AWAY FROM SEALY, IF PRODUCT FAILS OR YOU HAVE PROBLEMS, THIS IS NOT THE COMPANY YOU WANT TO DEAL WITH!!! These products are only 6 months old. Shame on Sealy.

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    Verified purchase
    S. increased rating by 1 star.
    Customer ServiceCoverageRefunds & PayoutsMaintenanceTransparency
    After a positive interaction with Sealy Mattress, S. increased their star rating on Dec. 21, 2020.

    Updated review: Dec. 21, 2020

    Sealy is offering to replace this mattress with the same or will do an upgrade for $ (which is ok) but want $140 to ship it and $65 to dispose of the sagging mattress.

    Original Review: Dec. 20, 2020

    Updated on 12/21/2020: To add to my previous review about Sealy not standing behind their products. They did email me today and offered to replace the mattress with $ to upgrade and $140 to ship the mattress to me. $65 for them to return the sagging mattress for disposal.

    Original Review: We bought this mattress/box spring in 2019. It has a 2 inch sag on both sides (my husband & I weigh less than 150 lbs) I have filed a claim with Sealy, submitted all required photos. "Once we receive these photos, we should be able to make a determination for your warranty. *All warranty claims are processed for like model and size based upon your initial purchase. *All processed claims are final and cannot be changed. *There is no option to return for refund under the standard warranty." So what good is a 10 year warranty, is my question? These mattresses are of low quality, especially if bought at Big Lots for premium dollars, sag within a year or two and the warranty dept. is very hard to work with. I just want my mattress warrantied so I can upgrade to a different mattress.

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    Customer ServiceCoverageRefunds & PayoutsMaintenance

    Reviewed Dec. 8, 2020

    I usually do not write reviews however I really thought to do this maybe someone else doesn't go through the health problems that I am going through. I asked to buy a Sealy Elevate Ultra mattress Queen but they gave me an exquisite Sealy and told me it is the same but a better version, Mattress is sinking in the middle. I am just 56 kg, a single girl. It sinks a lot in the middle and the mattress is firm. They do not accept to fix it or return it. They took the mattress for inspection 2 times after I called and e-mails them like 20 times. It took 4 months they take it for inspection. They did nothing and told me it is normal. I have had the worst back pain ever. I started grinding from pain. Couldn't have a night proper sleep. I seriously recommend do not throw your money in the bin and end up with Chiro and physio.

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    Karen increased rating by 3 stars.
    CoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceRates
    After a positive interaction with Sealy Mattress, Karen increased their star rating on Sept. 30, 2020.

    Updated review: Sept. 30, 2020

    After discussing this with a person at the store we purchased it from, she knew how to take care of this. We paid the same price for a new mattress and are getting a refund for the old mattress when it is picked up upon the delivery of the new one. The fee will not be charged. I feel much better about Penneys, but the jury on Sealy is still out. We will wait to see if this one breaks down as quickly the other one did.

    Original Review: Sept. 28, 2020

    We purchased a Sealy Humbolt Firm Pillow Top from JC Penneys Nov. 30, 2019. For the past two months, we have noticed a break down in the middle of the mattress and we both wake up with sore backs and our arms numb. After contacting Penneys today, I found out that the warranty isn't what we thought. We paid over $700 for the mattress and box springs, but to get it replaced, we have to pay a pick up and restocking fee of $167 and then get a credit for the mattress. This mattress has gone up to around $1300 in price now, so we will have to pay the difference. If we get the boxed springs replaced, it will be even more. We will also have to pay another delivery fee. We are not very pleased with Penneys or Sealy at this time and will probably purchase another brand of mattress to replace it. We have never had one break down this fast. Buyer beware.

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    Punctuality & SpeedHonesty & Transparency

    Reviewed Aug. 12, 2020

    I bought the Sealy Posturepedic king sized mattress at the end of 2018. Less than two years later, I'm already searching for a new mattress. It started off fine, but 6 months later it was already sagging and hurting my back. Now it's like a living nightmare, with lumps and a HUGE sag(honestly it's like a giant dent) in the middle. It's so bad that I fill the hole with blankets/ pillows and still wake up in agony. I am 145lbs and don't do anything crazy, this is just from regular use. Please do not buy from Sealy. If this is the quality they stand by then you should steer clear. I had my old fashioned spring mattress for 26 years, never flipped it and it was still in perfect condition. Boy do I regret switching it out for this. Do yourself a favor and find a better brand, otherwise you may end up with severe back issues like me.

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    Staff

    Reviewed Aug. 6, 2020

    This mattress and box springs, was part of the HUD/VASH VRC component to entry in the program. It was a wonderful find and I thank the staff for their acquisition. It definitely comes in handy with my Parkinson's Disease Plus diagnosis.

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    Contract & TermsMaintenanceHonesty & Transparency

    Reviewed Aug. 6, 2020

    We had a Stearns and Foster firm mattress and after several years we would wake up stiff and sore. When we decided to purchase a new mattress we tried a lot of brands and types. We picked the Sealy Silver Chill Hybrid because after lying on it for 20 minutes in the store, it was still comfortable and no soreness. They had a nice return agreement in case you got it home and found it did not work for you. The first night's sleep was the best we both have had in a long time. My wife's legs didn't bother her at all. It has been about 45 days after the purchase and we still sleep better, longer and without the soreness. We did make a great purchase.

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    Reviewed Aug. 5, 2020

    I bought my extra firm Sealy Posturepedic over 10 years ago, maybe it was even 15 years ago! I still sleep on it with pleasure without lumps or sagging; it is still very firm. My 6 cats love it... Day or night.

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    Price

    Reviewed Aug. 4, 2020

    I used to have a Tempur-Pedic but gave it away when I was moving cross country. So when I went mattress shopping, I found the Sealy version which only cost half as much as my old Tempur-Pedic did and was pleasantly surprised that the Sealy mattress was the same mattress or slightly better than the tempur-pedic.

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    Punctuality & Speed

    Reviewed Aug. 3, 2020

    Easy, fast & complete delivery with set up. In 6 months they return to turn the mattress for 5 years.. They removed the old mattress & all packaging. 1st night was great without rolling toward my wife or vice versatility.

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    Reviewed Aug. 2, 2020

    I really love my Sealy adjustable mattress. It has a setting to relieve back pain by raising both the head and foot. It is actually easier to make the bed than a regular mattress because I can raise the head to get the top of the fitted sheet on tight.

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    Honesty & Transparency

    Reviewed Aug. 1, 2020

    Sealy PP Caversham firm queen size. I believe I was shipped the wrong bed. It's not as firm as the one in the store. The mattress feels flimsy. There is no beneficial support with this mattress and after two years the mattress is lumpy. I had the mattress standing against the wall for a few days and the filling went to the bottom of the mattress, now at the end of the bed the mattress feels like a lift when I lie down.

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    Staff

    Reviewed July 31, 2020

    Sealy Posturepedic. Bought this Mattress years ago and find it is still the most comfortable mattress we've ever owned. My wife and I are "old folks" and really enjoy a good night's sleep (it's one of a few pleasures left). We need to rest and quiet all the aches and pains. Our mattress still takes care of this need after over twenty years. Nobody could go wrong buying this Mattress, you'll never regret it.

    .

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    Punctuality & Speed

    Reviewed July 30, 2020

    Sealy is awesome, I bought this Mattress and box springs about 15 years ago and it sleeps and looks like new. On a personal note though, I realized later on that I need a very soft mattress. However with the padding I bought with it, I still love it.

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    Sales & MarketingStaff

    Reviewed July 29, 2020

    We bought our mattresses from Mattress Firm. They have a lot of selection to compare which was nice as I originally went in wanting a Purple Mattress and they had them for us to test. We liked the Purple as well as the Sealy and just happened to be able to pick up two Sealy Twin XL that had been returned to the warehouse so they were discounted. The bed was initially too hard for me but I walked around on it for a week before laying down and sleeping and it finally softened up. I will say that I was able to get to sleep on it much quicker than our Sleep Number bed (12 yrs old) from the day we got it. It did take about 30 to get used to it completely but we like them. It was our first time using adjustable bases and didn't realize that using that kind of base will void the warranty. Mattress Firm gave us a store warranty which was better than nothing. I am not particularly complimentary of Sealy as a Company.

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    Reviewed July 27, 2020

    Mattress was purchased at local store several years ago. Generally satisfied with long term use. We would make future purchases from same dealer (and have). No specific brand loyalty due to increase of options and newer materials used in manufacturing.

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    Reviewed July 26, 2020

    The mattress is very comfortable, I tried them before I purchased it, and it had a return policy if you were not pleased. It was purchased from a Raymour and Flanigan furniture store. Since everyone wants something different in a mattress comfort level, they really need to be tried before purchase.

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    Tech

    Reviewed July 25, 2020

    I’ve tried several different mattresses, but by far the Sealy has came out the biggest winner! The others don’t last very long, the springs don’t come through before the warranty and I rest all night and have wakeless nights with my Sealy mattress.

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    Reviewed July 24, 2020

    Sealy has been around for a long time and had a good reputation in our family and circle of friends... until recently when I spent a total of $1000 on two different sets of mattresses. It's not just this company... apparently all of the makers put a pillow top - which is extremely comfortable - on just one side of the top mattress so we can't flip them over anymore!! I don't know what my parents spent on the mattresses I had growing up but those mattresses and box springs lasted decades - I'm talking about THIRTY years, even with us kids jumping on our beds!! I'm very disappointed that I didn't notice that the mattresses couldn't be turned over periodically the same way one would rotate the tires on their car.

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    Price

    Reviewed July 24, 2020

    I have a Sealy plush top ordered From JC Penney. Very inexpensive but after a few months already sagging. I have a Stearns and Foster which I owned for eight years and it seem to be a much better made coil mattress.

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    Customer ServicePriceStaffRates

    Reviewed July 23, 2020

    Sealy's has been a great mattress all the years we have been sleeping in it. Holds up for years. Feels the same as when we bought it. Comfortable and cool in the summer but not too cold in the winter. We enjoy our bed. Customer service is always helpful. The warranty for the mattress speaks to the quality of the product. The price is perfect..

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    PriceRatesValue

    Reviewed July 23, 2020

    Sears pillow top. Great mattress. Sleep like a baby on it. Don't feel my wife moving around during the night. Price was in line with all others that we checked, and we checked a lot of mattresses. Good value for my money. Too bad that Sears has gone out of business in our area.

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    Customer ServicePricePunctuality & SpeedStaffTransparency

    Reviewed July 16, 2020

    My bed was five days past the delivery date quoted by Sealy when I ordered the mattress. When I called customer service, the young woman had such a flat monotone voice, and said that yes the mattress was late, but it should get to Me in another couple days. She did not apologize and had no explanation for the overdue delivery. It was was clear she could not have cared less. Would not recommend this company for a delivered bed.

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    PricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed July 5, 2020

    When I bought the bed and mattress which cost just under £1,000 they had said the mattress was marked and would I accept it till my new mattress was ordered. Received new mattress and it's marked as well both sides and tried to fob me off with the mattress and only offering £50 refund. Took up consumer advice and said £100 is acceptable as said to save the hassle of waiting for the new mattress. I'd be better just keeping the mattress. Certainly wouldn't recommend Sealy if they try and fob you off with a marked mattress. 0/10 Poor poor service. If I could give them no star rating instead of the one star I would. Very poor.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed July 1, 2020

    I purchased a Sealy Posturepedic firm queen mattress only 5 months ago. I am noticing a severe dip in the middle of the mattress ALREADY. I sink into the mattress, which makes it difficult to get out of bed without grabbing onto something to pull me out of the sinkhole. Since I purchased the mattress from JCPenney, I called their customer service first, waiting for more than ONE HOUR to speak with someone. Then, JCPenney will charge me 15% restocking fee plus $85 pickup fee to take this sinking mattress back to the store. AND, in order to get ANY money back from this cheap-sinking mattress, I will need to purchase another mattress from only JCPenney. So, I am not sure which is worse - the sad, sinkhole mattress or the store which sells them.

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    Customer ServiceSales & MarketingResolution

    Reviewed June 8, 2020

    Advertised 10 years warranty but after 4 years structure of the mattress squashed. Contacted customer service. After lots of communications did not resolve the problem. I have developed back pain from this mattress. Very bad experience.

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    PricePunctuality & SpeedStaff

    Reviewed May 19, 2020

    Two months after purchase of this mattress (at Leon's Brampton), bumps were noticed. One in particular very tangible. I claimed it to Leon's. They asked me to professional cleaned the mattress. I did. They denied warranty because of a light stain. According to them it was Sealy who denied the claim. How a mattress that costs almost 900 can end with bumps so quickly and they don't do anything for you?

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    Staff

    Reviewed May 15, 2020

    I sleep comfortably on it. It is a heavy mattress and too much weight for an elevator motor. The store Mattress Giant has closed now. It was on Miramar parkway/Dykes road junction. They gave also gave 2 pillows as a gift. It was a good and friendly store. I recommend it.

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    Sealy Mattress Company Information

    Company Name:
    Sealy Mattress
    Year Founded:
    1881
    Address:
    One Office Parkway at Sealy Dr
    City:
    Trinity
    State/Province:
    NC
    Postal Code:
    27370
    Website:
    www.sealy.com