Sealy Mattress Reviews

I can't believe there still in business selling such a bad product. I bought a bed 2 years ago I am having shoulder and hip pain caused by this sterns and foster bed both chiropractor and my doctor said change your bed. I can lay in the center of my bed move slightly to my right and this mattress sucks me into the depression like a fast roll. No help from the warranty department. They need 1.5 inch depression for a claim my depression is 1.1/4 inch bit if you measure it when I get sucked into the depression it at least 3 inches or more so now this $2400 is trash after 2 years and no help from Sealy or the brick. SAVE YOUR MONEY BODY AND TIME STAY FAR AWAY FROM THESE BEDS.

I purchased the Sealy Response Performance 13.5" Cushion Firm Pillow Top Innerspring Mattress on Aug. 16, 2021 and received it on Sept. 15, 2021 from Walmart. I Paid $738.17 for this mattress. I always felt that Sealy mattresses were a good brand of mattress until now. It is sagging terribly even though I have turned it for even wear since I received it. I can't even find this mattress on the Sealy website anymore. As a result, I will NEVER purchase another Sealy mattress, no matter what they claim. Buyer beware. I DO NOT recommend this mattress.

Purchased item no. SEAL-52072961 on 10/7/17. Mattress started sagging at no. of places. Not able to sleep on mattress as I had back pen issues. Once company person came and took some measurement at different locations. I explained problems I am experiencing. After few days got answer that mattress meets company's standard. What is the use of buying $900.00 mattress I am not comfortable and giving me back pain. This company not bothered about customer's complaints.

Purchased Sealy's top of the line mattress though Big Lots. Sagged within 6 weeks. Big Lots had me go to Sealy, who finally sent an inspector out, who verified the mattress was defective. I called Sealy back (they NEVER reach out to the customer). There's no number to call the warranty dept, so you always have to go through customer service, and explain the entire situation to them, and plead to be transferred to the warranty department. This takes 30-45 minutes just to get to the warranty dept. Once there, I'm told they will replace my mattress, with the SAME model, which makes no sense, since it sagged immediately, and reviews of my model all say the same.

Actually this furniture store is glove in hand to this fraud. Ashley furniture store is from where we bought this mattress. The sales rep had told us if you don't like the mattress you can always return it. Within 4 nights we started experiencing discomfort, back pain and above all too hot to sleep on this hybrid mattress. We called Ashley, they asked us to call Sealy, we went back and forth for couple of hours. Sealy people told us you have to use it for 30days only then you can ask them to take it back. Now after 30days when we ask them for return they say, "You cannot return it, you can only exchange it." We didn't even sleep on that mattress. It's brand new now, and above all how can you force someone to buy your brand who has lost confidence in your brand.

Updated on 05/27/2022: I have reached out to Sealy, providing more pictures than they requested in an attempt to get them to honor their mattress warranty. I was told they have to be manipulated to be sized small or they can’t receive them; that many customers have a problem with this but it is not Sealy’s problem, it is the customer’s; they expect me to call to see if they have the pictures otherwise who knows when they might get to it, and the list goes on.

Ok, after all that I finally got a resolution from Mancini and a better response from Sealy. They are giving me credit on my mattress. I am so happy I could cry, wish I didn’t have to go to such lengths. I thank both parties involved for understanding. A happy senior.

04/2022. We purchased the Sealy king size mattress in 2019 for $2000. After 6 months we noticed first signs of collapsing. By now the mattress shows a "sinkhole" on either side divided by a mountain in the middle. Sometimes I wake up at night because I feel like I might fall out of my bed. If you consider a Sealy, think again.

First mattress lasted about 4 years. I knew it was time to replace it when I rolled out of bed and the dresser stopped my fall after my face smacked it. It was "on sale" $600. I thought maybe I need to buy a better mattress? So they warrantied it, doubled what we spent, $1200 plus tax. Not even 3 years later, it's junk again. BUT, the place we bought it from said "it wasn't bad enough yet" to replace yet. Huh? My back hurts, we're not talking body impressions, we're talking sagging. They blamed it on Sealy. Why? They're so strict, so I reached out to Sealy. I got the automated response, no customer support after. Bottom line, Sealy has a 10 year warranty. In less than 7 years I need to be on my third mattress. But they won't honor their warranty. Only conclusion, stay away.

I bought my Sealy "Gilded Breath" mattress 1 year ago and it shows a deep impression of ca. 2 1/2 inches in the middle. The affiliated Sealy seller is asking for a $50,00 charge to send an Inspector to my residence to verify my statement under the warranty coverage. I paid already $750,00 for this Queen size unit and this additional charge is certainly NOT acceptable! The Sealy Company indicated an even higher charge for a possible replacement! Since I am a disabled senior of 88 years with minimum Social Security income, this kind of cost is not within my reach and I like to ask if there is some way to solve this matter. Your response is much appreciated. Thank you. G.A. **

The purchase of a Sealy Mattress had a 10 warranty attached to the details. Upon reaching the 5 year mark, the product showed a significant sag in the middle of the pillow-top mattress. The manufacturing company was notified as was the furniture company where the product was displayed and sold. The Sealy company has a putrid aire about their Customer Service Dept. (as validated by the high number of negative/similar complaints posted on the internet).

I purchased a double box spring and mattress for my son in 2012. I also made sure to get the suggested bed frame and mattress cover to ensure the mattress was protected and that there would be no issues with the warranty if there were any issues in the future. My son was in his twenties at the time so no jumping on the bed or anything like that. After four years I was changing the bed one day and noticed the stitching had come out of part of the bed about two thirds of the way around and the thread was just hanging there and the bed was open.

I'm so put out that a company can hide behind a warranty/setup guide to keep from making a product right. We paid for set up and delivery of our new mattress. Their employees are the ones who set up the mattress set. We paid extra to have it set up right because a mattress set is not just a purchase it's an investment. The company is hiding behind a 4 slat verses 5 slat rule in the warranty/setup guide to keep from replacing or refunding us for a king size mattress set that is less than a year old. The mattress is sagging deep on both sides and a hill in the middle of the mattress. We're out almost $2,000, which will be much more since it looks as if we'll have to buy another mattress set.

Purchased at the Brick. 1st mattress sidewall collapsed by the second month. Warranty claim approved. Upgraded to supposedly higher quality. 2nd mattress inner coils and structure collapsed after 4 years. Warranty approved. Upgraded to supposedly top mattress "The Crown Jewel". 3rd mattress, The Crown Jewel", inner coils and support collapsed after 3 months. The Crown Jewel mattress pillow top has enough stretch to mask the impressions, which must be greater than 1.5" to qualify for a warranty claim. The mattresses all have been cared for with new box springs each time, new mattress covers, and were only used by one 6'2", 205 lb senior. Anxiously waiting for my new hybrid memory foam mattress, then I can put the Crown Jewel in the trash where the Sealy mattresses belong. After several thousands of $, I will never waste any more of my money and time by buying any poor quality Sealy products.

The mattresses structurally break down because of poor quality and design! I bought two of them and they broke down! Sealy will deny it, and will not refund your money.. The mattresses sag in the middle all the time and Sealy will tell you that it's not enough for a refund! At that point you're it's between an attorney and Sealy! SMH there's a lot of mattresses out there and you don't have to deal with Sealy!

My final thought is this, I would like to have my mattress a little harder. I hadn't bought one in a long time and the one I got is too soft and the store would not let me exchange it. I am trying to make do with it, so I will.

My brother in-law was a career employee of Sealy, and during his tenure, a set of Posturepedic mattresses was bought. It's been over 30 years, and the mattress is only now starting to show signs of 'wear'; honestly! There is no indentation in the mattress; still firm; no backache or other discomfort. Flipping the mattress every 6 months, may play a key role in it's longevity. My only concern is; wondering if Sealy has maintained the quality of their Posturepedic line, as the time to replace is drawing near...

Decent mattress but will never buy the pillow top style again. After a while they just do not sleep well. Sometime buying name brand is not always the best deal. I will not buy pillow top of any brand.

Before I bought this mattress I had just a regular standard form mattress. I would wake up several times during the night with muscle aches and heat. Since getting this mattress I sleep thru the night sleep longer than I have in a long time. No more pain. Just cool and comfort.

I've had the mattress for 10 years. It was comfortable for the first 5. That started to change. I started having backaches and just not able to get comfortable and I can't really see any changes in the shape of the mattress. I would probably buy another in the future. But I always do comparison shopping before buying.

I can't rate the company, but I can rate my new bed. I never want to get out of it! After years with a standard innerspring mattress and box spring, I recently bought a medium hybrid with an adjustment base. Heaven!

I purchased a Sealy LaZe Queen mattress in a box. I rated 4/5 because I think the mattress itself is great, I sleep well on it, it stays relatively cool, offers good support without falling into it too deeply to roll over, and is a great price. The only thing keeping it from 5 stars is the fact that it is impossible to keep sheets on it. Maybe this isn’t the fault of Sealy, but my wife considered returning the mattress on this fact alone so it certainly has to be considered in the review. Overall I’m pleased with the mattress and would recommend it.

I have enjoyed sleeping on my Sealy mattress. The quality of the mattress is exceptional. If I ever need to replace this mattress, I know I can always trust Sealy for a replacement. I would suggest to anyone who asks that they give Sealy a try.

Nice pillow top with good stitching. It doesn't stay sunk in where your body lies after you get up but does form around you while you're sleeping. Probably the best mattress I've ever bought. It's the deep pocket sheet type, so be aware when buying sheets for this mattress. Thick enough that you don't even need a box spring under it really.

Mid-grade mattress that performs as expected. Model was being discontinued so price-point was excellent. Made it worth the cost otherwise would have chose a Scott Brand. I allow wanted a firm pillow top which limited choice.

My Sealy mattress was bought last year around August 2020 because I needed to upgrade after having an older mattress for years. Upon looking and trying out a few, this unit was a good level of softness, quality, and firm support. More than anything, it was more affordable than I expected. I was disappointed I hadn't made this move earlier. Getting a Sealy meant I was getting a long-tenured company that provides a higher level of quality products, particularly mattresses, so I was confident in my purchase.

My mattress is so comfortable. I have a Sealy Parsons Firm in a full-size. It’s the right amount of firm, comfort and softness without being too firm or too soft. I love the good night's sleep that I get on it and I don’t wake up with a sore back.

Recently bought Silver Chill Plush and an adjustable base. Mattress is ok, but loved the adjustable base -- until the remote quit working properly. Contacted Customer Service, said they would send a new remote. 3 1/2 months later no remote. Adjustable Base is useless without a working remote. Repeated calls asking updated status, it is back ordered! Customer Service could care less. Asked to speak to a Supervisor - NO. Asked case to be escalated - No Response. Surely there is a remote somewhere in the US they can locate and send to me. Evidently not. Subsequently learned Sealy Customer Service is a third party vendor, not Sealy. Even sent email direct to Sealy. No response. STAY AWAY FROM SEALY, IF PRODUCT FAILS OR YOU HAVE PROBLEMS, THIS IS NOT THE COMPANY YOU WANT TO DEAL WITH!!! These products are only 6 months old. Shame on Sealy.

Sealy is offering to replace this mattress with the same or will do an upgrade for $ (which is ok) but want $140 to ship it and $65 to dispose of the sagging mattress.

I usually do not write reviews however I really thought to do this maybe someone else doesn't go through the health problems that I am going through. I asked to buy a Sealy Elevate Ultra mattress Queen but they gave me an exquisite Sealy and told me it is the same but a better version, Mattress is sinking in the middle. I am just 56 kg, a single girl. It sinks a lot in the middle and the mattress is firm. They do not accept to fix it or return it. They took the mattress for inspection 2 times after I called and e-mails them like 20 times. It took 4 months they take it for inspection. They did nothing and told me it is normal. I have had the worst back pain ever. I started grinding from pain. Couldn't have a night proper sleep. I seriously recommend do not throw your money in the bin and end up with Chiro and physio.