Sealy Mattress Reviews

I am impressed to read complaints like these! I bought in Brazil 15 years ago my 1st SEALY-Posturepedic/USA (imported) and even today is almost perfect... Now my mattress to be with my mother who loves too much. My only complaint: (if after 15 years is valid): the pillow that was made with Acrilon or something was lost all volume. In 1998 Visco and Latex not used yet! Out this detail could say the Posturepedic is eternal! Last week I ventured to buy another one (this was done here in Brazil) Model St. Germaine (I think is the simplest type). It is not as soft as I like but bought "Goose Feather" pillow top. I confess I'm afraid, after reading testimonials ... but thought it was good until today, stable! My back is aligned again after a few weeks sleeping on a sofa bed! The edges are well structured. The Aloe fabric cover is very soft and beautiful quilted. I could talk more about this mattress but I think it is already good for now. Good luck to people who chose, like me, sleeping with SEALY.

We bought a Sealy Optimum memory foam mattress for $3200.00 one year ago. We also bought the box spring and waterproof mattresses they recommended. This is the highest quality foam mattress Sealy sells. It was a little firm when we first got it but we gave it time and after about a month, we thought this is the best mattress we have ever had. It came with a 25-year warranty. We figured this is the last mattress we will ever need to buy as we were 60 and 65 years old. It is now one year later and the bed is starting to cause back aches as it is not supporting our bodies like it did at first. The foam raises back to a level position once we get out of bed but is losing its support when weight is applied.

I exchanged my new Sealy queen pillow top mattress after a few months because of the huge sinkhole in the middle. Sound familiar? I couldn't roll over on either side without contorting my body. It was comical in a way, like a baby trying to rollover for the first time! The sales guy at Sleepy's seemed pissed every time I called but I did get a new one after I suffered through the trial period. When the new one came I noticed that it was covered in multiple layers of plastic, tags, needed to be sliced open, etc... to get it out. Like it came from the factory. Then I recalled that the original mattress didn't have all the plastic, tags, etc... The guys just pulled it out of a loose plastic bag. I thought that was weird. Now I know why. I probably got a reject!

My wife and I had been sleeping on a full size mattress for over 10 years that we paid about $350 for at a discount mattress store. It was comfortable enough, but we wanted a queen sized bed. We decided it was time to get a new, nice mattress that was name brand. We went to our local Sealy retailer, and bought a new pillow top Sealy for around $800. Within a few months, my side of the mattress began to sag towards the outside edge. A few months later, the middle of each side of the mattress began to sag. We are six months or so into owning a new Sealy, and it sags?!

My husband and I bought a King Size Sealy Posturepedic Bardstown Plush from Furniture Liquidators in Seymour, Indiana less than 2 years ago, "worst mistake we ever made!" Obviously from reading all of these reviews, it's not the retailer, but they made zero effort in helping us. They were extremely eager and a ton of energy when they were wanting my $2100.... We just got the same number you all got which helped none at all. We bought a new bed, frame, and mattress together, so they cannot use that. We had the bed less than 6 months and I noticed a dramatic drop on my side. I bought this bed because I have severe RA. Not only has this bed caused sleepless nights, horrible flare-ups from RA, but has caused some pretty hefty issues in my marriage.

I bought my Stearns and Foster mattress set from the Sealy Factory (South Gate) direct. I had issues after 3 years and when I called the factory back, they said they will send someone to look at the mattress and fix the problem. They did send me a new set. Now I have issues with the new mattress they sent me and when I call them, they are saying, "We can not talk to you here. You need to call the 800 number." I called the 800 number that was not dealing with customer service issues. Now they are telling me: "Go online and fill out a complaint along with original retail receipt and we'll get back to you." I keep explaining to them this was factory direct purchase and they are just running me around.

We had two replacement mattresses from Sleepy's as they began to droop/sink within one month of purchase. We gave up after the second and decided to go with a IKEA which was 2/3 the cost and have never been happier. Sleepy's did offer to replace the 3rd set but after 2, it was obvious all them had dismal quality at best. Lessons learned! Oh, me and the wife weigh a combined weight of 300 lbs.

Mine is the same story. Purchased this mattress and box spring from Sleepy's in New York about 5 years ago for $3,400. I thought that was a lot of money but came with a 20-year warranty. Started sagging and we finally called for an inspection. The test is this: Does it sag more than 1 1/2" with no weight on the bed? Ours sagged only 1 3/8" so they denied the warranty claim. Meanwhile, if you put any weight on the bed it's clearly got a big hole in the middle. Never had such a bad experience with a mattress. I'd love to find a good lawyer who can put together a class action lawsuit against Sealy and Sleepy's for deceptive business practices.

They do not stand behind their products, I weigh 150 pounds and within 2 years, it failed every test and they claim it did not have enough center support!

I purchased the Sealy Francesca TI king mattress from Sears. It is not a pillow top mattress. Within 8 months, it began to sag. My back began hurting. Sears sent the representative from quality control, and I too was told that it didn't sag enough - the required 1 1/2". Might I add that I purchased the mattress, box spring, and frame all at the same time so they had nothing to blame it on. The rep acknowledged that he could see the dip with the naked eye; however he had to report it "non-defective". I replaced a twenty year old mattress that was better than this...what a waste of $1300.00.

After sending an unhappy customer e-mail to Sears where I purchased the mattress, I did receive a call from Their Blue Ribbon Service department-- he investigated, and I have been told I will get an even exchange from Sears- not Sealy- because he too sits on the side of his mattress o to put on shoes, talk on phone. and had never heard not to.

After investing a lot of money in a new mattress that has a really nice fun-fur type fabric cover and a cushy pillow top, a perpetual sag started to occur under the posterior area after only a month. Suddenly I was waking up daily with lower back pain. The mattress companies have a policy to "deny, deny, deny," and we can all agree to that being true. Who would have guessed? There may as well be no warranty on pillow top or Eurotop mattresses since body impressions are not covered and since the sag needs to be an incredible 1 1/2" deep to be a warranty issue! I will never try another pillow top or Eurotop mattress again. I noticed a US company online has gone back into making regular old fashioned 2 sided mattresses that are 17" thick. They are not cheaply priced and may be worth looking into.

Purchased Sealy Mattress in February at Mattress Discounters. It started failing in about four weeks. Our former 20-year-old mattress was more comfortable. The 1 1/2" measurement is baloney since they have added a memory foam layer to the top of the mattress. This means that no matter how bad the remainder of the mattress fails the top will never drop that critical 1 1/2" because of the memory foam. "Body molding" is also a ridiculous term. This is only the fifth mattress we have had in 52 years of marriage and the only one to completely fail in the first five months. The others took at least 12 years to show any evidence of body impressions. After reading the comments below, I doubt that we will get any satisfaction. I guess we have wasted $1500 with no chance of recovery. Will probably donate it to the local girls' home if they will take it.

Re mattress - purchased January - defective July: We purchased from Sealy at Harvey Norman in Frankston, Victoria, Australia and within six months my husband and I both have hip pain, shoulder and neck pain. We rotated the mattress but to date, we are both suffering from lack of sleep due to mattress dipping in the center and hard at each side. What is going on? This is supposed to be a well respected company. I am typing this at 10:21pm and don't want to go to bed as I feel like this is a nightmare. This is not an exaggeration. We would like the CEO to spend a night on this bed and you will see.

Sorriest mattress I ever owned. When I ordered it online, it said it was a two sided mattress, but was not. Mattress Discounters would not take it back. I have had it only 3 months and it has already caved in the middle and left side. So bad that I have fallen out of the bed 4 times now. I weigh 180 pounds and am 6' 4". DO NOT BUY THIS MATTRESS. To be fair though, we also bought the same mattress the same time in a queen and that has been fine... so far.

I have read these reviews and most could have been written by me. We paid $1600 for a mattress that broke down in the first year. We also took the required pictures and it took quite a bit of time for them to replace the mattress with a new one which is even worse! We also gave up a comfortable old mattress which I now regret. It is such a hassle to go through the process of making the claim that I will just trash this mattress and do my homework before replacing it. I have heard so many horror stories about this and it seems it is such a racket that this company can continue to do this to consumers (they also made us pay another delivery charge for the replacement). I asked what they would do with the one that I sent back and he said, "Resell it"! I wonder if we all have gotten used mattresses as replacements!

I purchased a Stearns & Foster Euro-Top about 5 years ago and it began sagging almost 6 inches on both sides where my husband and I sleep. I called Sealy and they sent me a warranty package to fill out and asked me to take pictures. I did all that, then they called and needed a picture of the actual bed frame. I could not take a pic of the frame right away; husband was out of town for several weeks and I had a broken hand and could not lift the box spring. I ended up just feeling under the frame and sent them a letter saying it was just a regular frame, no center support like I originally thought it had. They have now denied my warranty. The thing is, before we purchased the Sealy 5 years ago, our other mattress lasted almost 25 years with the same bed frame, so in other words, they are blaming the bed frame, not the mattress itself which we paid $1,300 for. We had purchased a new box spring the year before that. Not only that, but all the stitching has come off around the mattress itself. I assume that is a bed frame issue too he? Whatever! I will never purchase another Sealy for as long as I am on this earth.

Total and complete junk! Six months after purchase, it started sagging. Now after a year, the sides of the mattress are collapsing on both sides. I weigh 125 and my husband, 185. We are not big people and both wake up with broken backs from this hunk of junk. It was $3k and Sealy wants me to jump through hoops and my bed is just a year old. This is by far the worst bed I have ever purchased and I have owned 10 beds in various homes over the years, all of which I still have. This one is a piece of trash. Don't buy this bed.

I’ve been having problem with mattress sagging (a dip in the middle) from day one. I’ve had it for six months now and it's worse. Mattress World told me it’s a bad bed frame. There’s nothing wrong with the bed frame. It was just an excuse not to warranty it. Poor advertisement and just a very unhappy customer. I will not recommend to anyone.

The same thing happened to us when we purchased the California king pillow top. Now our backs have never felt worse and we feel like we are living in separate foxholes. After talking with both Sealy and Sears, they gave us the same runaround and basically told us to ** off. What do we do? I'm going to throw it out in the front yard and let the neighborhood kids use it for a trampoline with a big sign thanking the Twin Falls, Idaho Sears store and Sealy for such abuse.

The mattress started sagging within a few months, but not to the 1.5" required for a replacement after purchase. The sidewall is coming out like the meat on a hamburger which isn't covered either. The retailer won't warrant this and neither will Sealy. I'm never buying another mattress from Sealy again.

I honestly am to a point where I am upset with the lack of communication with me concerning my replacement or fixing of my box spring. I purchased it and received it on Dec 23rd. By the end of Jan./Feb., it showed signs of breakage. I notified the Ashley Home Furniture Store in my town for the customer care to no avail. Finally, when I did get through, the earliest appointment was not until March 2. I patiently waited as the bed began developing back issues for me along with other bodily pains caused from discomfort. I received info on the 2nd that Sealy would be notified the following Tuesday.

I purchased the Sealy Seawind (46 SBR Windstream) in a full size. After 3 months, it was showing signs of sagging. I called the number on the warranty and they sent a representative out. He measured with a bar across the pillow top and came to the conclusion that the bed had another inch to go before they would send the mattress back for pillow top failure. It has been one year and the bed hurts my back so bad that I can no longer sleep on it. I would never buy this brand of mattress again. Also, if you move, it voids the warranty. If it was showing breakdown at three months, then it should have been taken care of then.

Queen size Sealy posturepedic Franchesica T2 - We bought this mattress at Sears 6 months ago. It has developed big dips on both sides with a big hump in the middle. It is really bad with your mattress pad to try to sleep on this. We were told this would be a nice mattress for someone with back problems. It was just my husband with problems but now, well anyone would have problems trying to sleep on this. It was not supposed to sag on the sides, not the case! It is very poor quality and not like the display one at all. And yes, we did go over several times before making this purchase. We are on a very limited income and cannot afford to go buy another mattress right now.

We purchased this king size Euro Top mattress from Sleep Country. And after 3 months, there were sags in both sides of the bed and a big lump in the middle. We contacted Sleep Country, and they came out and did the old measurement thing, and yes, like everyone else, there isn't enough "sag of 1.5" to replace the mattress. Not to mention the huge lump in the middle, which keeps my wife and me apart! I have been waiting with a sore back, and my wife with sore hips and now degenerated discs in her back, for the sag to get to the 1.5" mark, but it just never seems to get there. Just shy, of course (excluding the lump, which I will get to later).

I bought a new cal king pillow top from Sears in Santa Ana, CA. Nine months later, my back and hip are hurting and I’m tossing and turning, not getting a good night sleep due to this mattress sagging! Sealy 5/10 year warranty card is not worth using to wipe my ** with it!

I paid Nebraska Furniture Mart in Omaha, Nebraska over $900.00 for a Sealy mattress with a 4-inch memory foam top. I've had it for exactly 90 days and my spouse and I keep running into each other during the night. The mattress slopes in to the center and we have to fight to climb out of the hole. We dug out our receipt and found out it was sold to us as the last one of a discontinued model and with no guarantee or warranty. We went down and discussed it with the sales manager in the mattress dept and he said some of them do that. Heck, I wish he'd told me that before I shelled out $900.00. I could have taken Joan to Tahiti for a week, got drunk every night and slept on the beach and never had to worry about sliding into a hole in the mattress or getting a good night's sleep. Oh well, you live and learn. See ya in Omaha.

We bought the above mattress through Sears in 2010 as a firm and good back support product. Both of us experienced back pain after a year of sleeping on it. I couldn't attribute this issue to that new mattress as it didn't make sense until we went to a chiropractor. Only then did we read negative reviews regarding this particular brand (there are more than 60% complaints that are based on sagging and poor quality). Furniture medic that was ordered by Sears didn't find enough sagging - 1 inch instead of 1.5 inches to replace this mattress, and left us sleeping another 6 months on it.

We purchased this Sealy on 9/13/2010. We have a King and my husband and I are both slipping off each side. There is a large hump in the middle that it is impossible to move over to each other. I have my receipt and need to know how to get this Sealy replaced or my money back.

I have a Sealy mattress that is latex. I had it for 6 years and it has a deep sag in it. It also has a hole on the underside bottom. Raymour said that if it did not have the hole, it would be replaced for the sagging. This hole that is under the mattress is a manufacturer's defect! I am 120 pounds and this should never have happened. Raymour and Flanigan is a horrible store and I will never shop there again.

We shopped for a new mattress yesterday. We told the salesman we purchased our last mattress from them about 8 years ago and now it's sagging. We settled on a deal for two Sealys but decided to wait till the next day to sign and fill out the paperwork because it was late and I was tired. Meanwhile, we got home to find that our current mattress was a Sealy and its manufacture date was December 2006. Wait, that means that our $1,100 mattress we bought for $800 was at most 6 years old with a 10-year warranty. Only thing is that it did acquire some stains over the years and the "don't rip this tag off" tag was removed. No warranty. We decided not to go back to the store or to Sealy. Kind of reminds me of those folks who bought Kias.

Poor Quality and Worthless Warranty - The complaints are endless here. My complaint is the same as everyone else. However, Mattress World is in the same league as Sealy. They denied my claim due to a small spill, which wiped off quite easily and nowhere near the sagging center. My warranty completely states that if the product is so pervasively soiled, etc., it would void the warranty. Jeff, the service manager, feels that it is his sole purpose in life is to cheat people. Well, there is not much we can do folks. I blog everywhere so all my friends and family would know not to buy a Sealy or go to Mattress World.

We are on our 4th Sealy Mattress in 1 year. Every one we have had ends up with terrible dips and sags in it. The furniture store we purchased from had been very helpful but every mattress does the same thing. The last one only lasted 2 weeks! Now they are saying that it's not bad enough to return. Our backs and hips are killing us! I have to sleep on our old guest bed in order to get a good night's sleep. I can't believe the company can keep selling beds of such poor quality.

I am not happy with my Sealy mattress, as this is the third time I've gone through the same issue with Sealy mattresses sagging! I weigh approximately 115 lbs. After calling my local store, Leons, I got a rude customer representative that told me to go measure my own mattress and my info would not be passed along to a Sealy rep until I give them the sagging measurements? Isn't this what the rep is supposed to do? I don't know how to properly measure a mattress! I absolutely will never purchase another Sealy again!

The reason for my email is that I purchased a bed through Slumberland about 3 and 1/2 years ago or so and it started sagging in the middle. So I called on it and for it being under warranty, you guys charged me $35 for someone to come look at it and that is not right. I got credit for another mattress and I went to pick one out. I even upgraded a little. So now, we're 2 and 1/2 years later into that new mattress and it is sagging again.

Do not buy anything from Sealy or S and F. I read all the reviews too late. These $1400 mattresses sag and sink after just a short time. They do nothing about it and trying to contact them is next to impossible. I cannot express enough to all. I would not like anyone else to go through this. We literally will be throwing this mattress out after 2 years. And they do not want to discuss anything with you.

I purchased this Sealy Mattress in Oct. 2008 at a Mattress Firm. Within three months, it developed a deep impression where I lie. Mind you, this is a firm mattress. I turn my bed every couple of months and it also made a deep impression on the other side where I laid. In the middle is this huge ridge. If I try to lie in the middle, I literally roll to one side or the other. So after only less than a few months, this bed was sagging and uncomfortable. My last bed I owned for 20 years and it was more comfortable after 20 years than this new bed. I will never buy a mattress from this mattress maker again.

I thought I was the only one experiencing sleepless nights on my Sealy mattress bought from Bassett Furniture. I noticed an indent in the mattress almost from the start but when I read the small print on the mattress, it said that it was quite normal to have indents with use. Why in the world would Sealy think you would want an indent in your new mattress? I am embarrassed to ask two people to sleep on the bed with the big indent in the middle. I am going to try and get in touch with Sealy but it doesn't look promising. I am telling everyone I know who is shopping for a mattress to stay away from Sealy. Warranty, ha!

I have been a Sealyham advocate and owned at least 15 wonderful mattresses in my life, but this one, a top of the line $2300.00 mattress with a 10-year warranty, is a worthless hunk of junk. I hate it - I have from the get-go! I had someone out and they too said at one year it needed to be 1.5-inch off and acted like I wasted their time! I have never complained about a mattress in my life! People come to me for advice about buying things as they know I check them out really well. I am going to try one more time on this mattress as I know I am correct in saying it’s junk!

I am also from Alamogordo, NM. I bought a Sealy queen pillow top in February 2012. After four to six weeks, I went back to the store and complained. They came out, measured the drop in the mattress as 1/4 inch and said 1 1/2 inches was required by the warranty. I seem to have the same problem as other people on this site. The bed remains high and firm in the middle and sags on each side. I have to move to the middle to get comfortable, but before the night is over, my back is killing me. I cannot afford to buy another mattress at the present time, but my next one will not be a Sealy and not one-sided. This mattress is a piece of junk, but evidently the warranty is no good. Why bother to say there is warranty if you will not honor it when there is a problem?

This Sealy mattress is a Cal King, bought at Sears less than 1 1/2 years ago. I called Sears to let them know that this mattress has what looks like two hog troughs, one on each side of the hump down the center. This Sterns & Foster which cost $2000 on 1/2 off sale at Sears is manufactured by Sealy for Stearns & Foster. I contacted Sears customer service and they sent me the procedure on how to measure the sag. It has to be 1 1/2" to be called defective. This one is only 1 1/4" so it is not defective. This is the worst mattress we have ever owned and all we can do now is throw it away and buy a new one. We will never buy again from Sears. After 50 years as a Sears customer, this was our last purchase. Sealy/Stearns & Foster make junk mattresses and will not stand behind them, and from what I have read on this site, Serta is no better.

My husband and I purchased a pillow top Sealy Mattress approximately a year and a half ago and we are pissed off that this $2,300 mattress is a piece of **. We have two dips in our king size bed with a large hump in the middle as well! I have never in my life been so uncomfortable sleeping in my own bed and both my husband and I do not look forward to going to bed! I hate this $2,300 Pillow Top Mattress! Do not purchase a Sealy Mattress for you will be dissatisfied with the results as I have been reading other complaints that are similar to mine.

Sealy Holly Springs model is a piece of crap. This seemed to be a good mattress for a few months but then it sagged in the middle. I am literally lying at an angle. When I get out out of the bed, the mattress and box spring make creaking noise like an old wooden row boat. I complained and I had to pay $50 for the inspector from Mattress Firm to come and check it out. He measured and said it looked defective. I had a previous Sealy in the same frame for more than 10 years and it was great. My son still sleeps on it with no problems. Mattress Firm turned down the claim blaming the bed frame. What a joke. No responsibility for selling a defective product. I wrote to the CEO, R. Stephen Stagner. Of course, no response from him. Never will I buy another Sealy or from Mattress Firm again.

My husband and I dread going to sleep at night because we know it will be filled with tossing and turning and pain. We wake up as if we had spent the night sleeping on the floor. My side of the bed literally slopes downwards and my husband feels like he's seeping in a valley. There is a large hump or as we call it a "sandbar" in the middle of the bed. It is the only comfortable spot for a couple of nights until we rotate it yet again. We've had the mattress less than a year and both my husband and I have lost work due to severe back spasms and the need for a good chiropractor. We filed a complaint. After two months of continuous calling and emailing, they finally came out, only to tell us the "dip" in the bed wasn't deep enough. Their only recommendation was to upgrade to one of their more expensive mattresses. I can't possibly do that for fear of throwing more money in the garbage just to have more back problems. We are at wits' end and wish there was some type of recourse for this. A class action lawsuit? Something? Anything?

I bought a Sealy Donnelly Firm Plush Mattress in 1/11. It is now 8/12 and the bed is completely uncomfortable and is sagging on both sides where my husband and I have been sleeping. After reading the complaints here, I am pretty sure the company will not do a ** thing to reimburse me for this mattress. As another reviewer put it "As soon as you get off the mattress, the plush top springs right back up. You have to lay on the mattress and feel the automatic slump that you get put in." So visually, it is impossible to document the fact that the bed is flawed, thus no coverage. The warranty is a joke. The company is dishonest. This is the last Sealy I will ever buy.

I purchased the pillow-top firm Posturepedic made by Sealy, and literally within 2 weeks, it started to sag. I reversed the mattress and slept on the other side, and it started to sag. Now there is a huge hump in the middle of the mattress. We have another Sealy in the guest room that you can flip. It is at least 15 years old but is very comfortable. If Sealy designed the bed so I can flip it, I think the sagging would remedy itself. The bed is comfortable when you sleep on the hump in the middle at least until it starts to sag. At night when my back starts hurting, I have to move to the middle hump to feel better. When the hump sags like the left and right, what's next? If you're a side sleeper, Sealy Posturepedic is probably the worst bed on the planet. It was comfortable until the major sagging in the lower back portion. When you turn to sleep on your side, it feels like you're in a hammock. I will never buy another bed that you can't flip.

After 6 replacement base units, we still have a bed that will not support a headboard with excessive wobble. We are unable to sit in bed and lean back on the headboard, defeating the purpose of a headboard all together. The base unit mounting point is flexible and, without much effort, breaks away from the frame. All Sealy, NZ can say is - fix the headboard to the wall. We are very disappointed with our purchase.

I purchased a King Size Sealy Posturepedic Bed in October 2008. Within 6 months, there were indentations where my husband and I both sleep with a huge ridge in the middle. I tried sleeping more towards the middle to see if the hump would relax but it has not. I turn my bed around every couple of months. I can't flip it because we already know they did away with that so the mattresses don't last as long. My last bed lasted 20 years! What a rip off. My husband won't even sleep on it anymore and has gone to sleep in the guest room where the bed is over 10 years old and much more comfortable. I'm not sure there is a solution. I'm sure all bed makers have cheapened their quality to have a better bottom line.

We bought the new Sealy Opticool gel plush from Home Furnishings here in Alamogordo. Four days of sleeping on it and there was a definite sag on each side of the mattress with a "hump" in the middle. If I tried to roll over, I'd hit the hump in the middle and be rolled back into my "side" of the bed. I called the store and the delivery man came and pushed on it and said it shouldn't have sagged that quickly. They ordered another mattress and it was delivered. About a week of sleeping on it and the same thing happened. We went to the store and talked to the manager who said he would talk to their Sealy rep and get back to us. A couple of days later, he sent the same delivery man out who, this time, got a furniture strap and laid it across the bed. You could see the sagging on each side of the bed with the "hump" in the middle but he said that the sagging had to be at least 1 1/2" deep before the warranty would kick in. I sleep horribly and am awakened after a few hours of restless sleep with a terrible back ache. We paid $1500.00 for this mattress and it is the worst purchase and worst mistake we have ever made.

We bought a Sealy Mattress Donnelly Plush 6/6 Mattress - 50649761m ib on 07/03/10. We were told that we had a 10 year warranty through Sealy Mattress Co. We were told to take pictures and send them in. As soon, as you get off the mattress, the plush top springs right back up. You have to lay on the mattress, and feel the automatic slump, that you get put in. The pictures don't show anything, because of the plush top. So, Sealy Mattress Co. said there is nothing wrong with the mattress and besides their representative won't come and lay on the mattress. The warranty is a joke, and very little protection for consumers. We’re just out of pocket. Suckers, that we are, to believe a warranty with a company by the name of Sealy.

The Stearns & Foster Mattress made by Sealy is poorly made and has a large sink hole after using it for about 3 months part time at our cabin. It cost $1,600 and is worthless. The Ortho Mattress retailer is having me deal with Sealy. I have to fill in the info and find the original receipt even though I have the Ortho Invoice. They basically handle no calls over the phone for quality issues. How are they going to send an inspector out to a wilderness cabin via water access only in MN? I can send a digital photo with a ruler showing the depth of the sinking middle. I have just started the process but can see it’s a lot of passing the buck and virtually no customer service! Let the Buyers Beware!

I bought a Sealy mattress in July of 2011. It’s sagging in the middle and hurting my back. I was tossing and turning all night long. Horrible mattress! We are very unhappy. The inspectors came out, took pictures of the mattress, and said that he could tell and see the sagging in it. He turned the paperwork in and after 2 weeks I called the store to find out what’s going on. They said to call back in 3 months and they would come back out to take pictures. What? So, it can get worse? So basically I’m paying them to be unhappy with this mattress. Don’t buy a Sealy mattress.

I purchased two twin sets of Heyden Hall by Sealy at Mattress Direct in Conway, SC in December 2011 for the price of just under $2000. Less than four months of very little use, they were for a guest room, the springs began making noise every time someone moved, to the point of waking up the person in the next bed. It is like the springs are not connected to the frame. The side of the mattress sags down to the box spring. It took months of complaining and finally contacting the BBB before two delivery men were sent to inspect, measure and take pictures. It is now July 2012, and still not a word back from either Sealy or the store owner Allan Jorden, the worst businessman I have ever encountered. I now believe that Sealy has no customer service people, only those to pass the buck. They do nothing to help. The BBB advised me to follow up with an attorney since Mr. Jorden never responded to any of their requests for info.

The mattress was purchased in 2005. In the past few years, it has gotten so bad (sagging, indented) that my back hurts within hours of laying on it. I do not get much sleep. It sure was a waste of $900.00.

I bought a Sealy mattress just 2 months ago and it's sagging, as if someone had laid in it for years without moving! I noticed it was sagging right after purchase, but I brushed it off thinking no way it could sag within a day or two. I thought it had to be the mattress cover compressing. Now it's quite obvious. It's the mattress sagging! I am calling Sleepy's tomorrow and see what recourse is available and write an update.

I purchased a complete set of mattress over $1400 and it started sagging on the first month. Sealy sent out an inspector and he said that, yes, it had a severe sag for it being new. I was told to go to numerous stores to pick another, but all they had were mattresses that went over $2400 and a few that were low budget which looked like they were made very cheaply. So, I told them I could not come with that kind of amount and I would like to find something of equal value. When I called later on the status, they had closed the claim was told that I had to redo all - from taking pictures of the mattress to filling out a new form. I have started the process, so I’m hoping this time I can get something back or a refund would be even greater. I don’t recommend this company. Do a research on other mattresses and save yourself a headache.

I bought a Sealy Posturepedic when I bought my new house for $1,200. The piece of crap sagged 2.5 inches in the middle. My wife and I started having lower back problems and filed a complaint. Sealy sent out a representative to take a look at the mattress. The representative said that he filed a report and Sealy would contact me. No one contacted me back. When I finally got a hold of someone at Sealy months later, they said that they can't honor the warranty because of a minor stain on the mattress. They didn't acknowledge the ** 2.5 inches sink hole in the middle. ** Sealy and their criminal enterprise. Please beware consumers and stay away from a piece of ** brand that is Sealy. The Sealy brand is ran by criminals.

Back in November, I decided to splash out on a new mattress. When deciding which brand to go for, I remembered how comfortable the mattresses in the Hyatt Hotels in Egypt were, where I had spend many holidays. I looked up "Hyatt mattresses" and up came the Hyatt at Home website. There were all the mattress options available, promising a good night's sleep as good as in the hotel. Unfortunately, there was no delivery option available to the UK, just US delivery. Determined as I am, I purchased a queen size mattress and had it delivered to a friend’s address in NY, where it was subsequently picked up by my own freight forwarding company for UK delivery. Mattress cost $1,050 plus $150 US threshold delivery. By the time I had paid UK shipping plus import duty VAT, I had spent near $1,800, but I thought it was worth the effort. How wrong I was!

Follow up to my previous post: Mr. ** from the Sealy office called me back. He described his department as the mediation dept. I advised him that I was not calling to mediate anything because even if I win, I would still get an inferior, defective product in exchange for the inferior, defective product I already purchased. I told Mr. ** that the company simply needs to manufacture quality products that the public can use for more than 1 or 2 weeks. I told him sooner or later, the public is going to stop buying the product and there goes his job. Mr. ** informed me that the company only receives 4% of complaints out of the million of mattresses they sell each year.

I owned a Stearns and Foster mattress for 20 years and never had one complaint, but finally, it started to sag in the middle. I have a 20-year old Sealy in my other bedroom that my son slept on when he lived at home. It is still in excellent condition. I decided to purchase a new Sealy for my bedroom because I believed Sealy was a premier mattress builder and supplier who purchased Stearns and Foster. Wrong! No more quality Stearns and Foster or Sealy mattresses. They all sag immediately and there seems to be no way to get a quality mattress from this company or any other company.

We purchased one Sealy product on February 2nd, 2010. It was a whopping one month before we returned it on March 8th, 2010! We paid even more money for a Sealy Gracehill Harbor 66 mattress for a total of almost $4,000.00 between the two mattresses. By June, 2010, this mattress had more "support" problems than the first one. There was a huge hump in the middle of the bed and both sides sank down at an angle, causing one to roll off the edge of the bed!

After 2 weeks, the Sealy mattress has hump in middle. A person came out and filed report. We got a letter saying it didn't meet defective code. We've never had this trouble with mattresses in the past. I am outraged that Sealy is so disreputable. We spent $1200 for this mattress. They took so long to come out that now it's been almost 8 months since filing the complaint.

I purchased a Sealy Mattress from Sears. Within a week, my husband and I were meeting in the middle. The sag was unbelievable. I called Sears. They let us have a onetime exchange. We agreed. A new Sealy was delivered a week later. Guess what, it did the same thing in only one week of ownership. We tried everything to correct the problem; 2X4 plywood and flipping box spring. Nothing works. I can't even find anyone to talk to at Sealy. I’m out big bucks and need to fork up more money for a new mattress set. I had my old mattress for 26 years and it never once sagged. I should have never gotten rid of it. Of course, it wasn't a Sealy!

We purchased a pillow top mattress through Sealy direct. Within a couple of weeks, the mattress began to sag and have indentations. There is only one person sleeping on this mattress, and this should not happen. I contacted Sealy about the warranty, and they informed me that they could not do anything about it. The inspector indicated that it had an 1 1/4-inch indentation without anyone touching it. So can you imagine how deep the indention is with someone lying on it?!

I purchased my mattress and within 6 months we had indents. I have not filed a complaint with Sealy as I have read many reviews that they do not respond or if they do, it is to say the warranty is not valid. I will be looking for another mattress, but going forward it will not be a Sealy! I’m very dissatisfied!

I purchased a Sealy Posturepedic mattress from Sleepy’s in April 2010 in the amount of $1,166.28. In less than one year, there is a sag in the middle of this mattress despite spinning it as recommended. This defect makes it extremely unbearable to sleep on and this mattress isn’t even two years old. Subsequently, I put in a claim with Sleepy’s per Sealy’s request since they are the original retailer and had an inspection done. However, I’ve been told by Sleepy’s that Sealy, as the manufacturer, will not honor the warranty due to improper supports regarding my bed frame. Upon viewing their website, my bed frame meets all criteria of proper supports of at least five legs.

I purchased a Sealy bed set from Sears and paid to have it delivered. After 3 or 4 damaged bed sets, I received one that was not damaged. Keep in mind you have to work with their weekend schedule. After a few months, a spring started coming through the mattress. They replaced it with a new set and after a few months it started sagging. So, I had to go through all the warranty hassle of being on the phone for long periods of time. They replaced the set. This happened about 3 more times with the bed starting to sag and they have replaced them. I have written a letter to the CEO of Sears and Mr. Johnson did not reply. Angela ** contacted me from the executive office and she was not much help. I have asked for a refund and they have assured me that would not happen. I have been given 2 or 3 Serta bed sets and they are doing the same thing: sagging after a few months. I am starting another warranty claim and am going to have to go through the same hassle as always. All I have asked for is a quality product that will hold up or give me my money back.

I purchased a Sealy mattress from hotelsathome.com, hoping that I would finally be able to sleep on a mattress like those I've slept on at Sheraton hotels. It cost $1,450 plus $200 for shipping. In less than 4 months, there were 2" body impressions. My husband and I are not large people. I contacted the company and filed a warranty claim.

I purchased it 5 years ago and have been unhappy with it for years, my Sealy Posturepedic mattress is awful, with 1" body indention and the Sealy warranty will not cover it! Yeah, to the eye it's 1 inch, but lying on it seems very hilly and wavy. I will not buy nor recommend Sealy again!

Sagging Mattress: I purchased a Stearns and Foster from Ashley's Furniture in Mesquite, TX in August 2011. Within 1 month, the mattress started sagging. Just called the Store Manager, Mickey, and was told there was nothing he could do. He said to call the manufacturer. He couldn't give me the number. When I Googled it, I found all of these complaints. I thought it was just us that had an issue. What a rip-off this company is. I will never do business with Ashley's nor will I ever buy a Sealy product again.

I purchased a Foster & Stearns king size mattress and box springs in August 2011 from the Roomstore. It was finally delivered in October. We have had trouble with it since day one. I went thru the complaint process, mattress sags too much, lumps, etc. A service tech was out 2 days before Thanksgiving, looked it over and took a measurement; he did not sit or lay down. How can they assess the problem by looking at it? Anyway, Scott the tech never called nor Roomstore. I finally called and they said it did not sag but 1/4". They would not do anything. I now have submitted another claim. This time it is visually apparent that the mattress is sagging on the top left corner. I will never buy from Roomstore or another Sealy mattress. It has been a nightmare. We are spending nearly $3,000.00 to be miserable. My husband has to sleep in the guest room because he can't get out of the bed because it plunges to the middle, you have to fight your way out. Pitiful way to treat consumers. Please help!

I bought a $1,400 queen mattress from Sealy (Morgantown). 2.5 yrs later, there was a 3 inch dip in the middle of the mattress. The mattress was appropriately supported on a new box spring and frame. Inspector came to look at the mattress, agreed that the sag was greater than 1.5 inches and filed the request. Two weeks later, the request was denied due to a small, almost imperceptible stain. Sealy's warranty in no way reflects that a small stain voids the warranty (**).

The bed is about a year and a half old. I purchased it while in the military and it was okay at first. Then it started to sag on the right and left sides. It is still firmer in the middle. I registered the mattress online for any potential issues because it was a $1200 purchase. When I called to complain, they stated that I need the sales receipt and the original tag from the mattress. The only issue is that it was lost in the transfer and now I am stuck with a mattress that is garbage.

I purchased a Sealy Mattress from the Room Store on June 2010 as a wedding present for my granddaughter and her new husband a couple of months ago. We contacted the Room Store since the mattress has deep impression where they sleep and it has also developed lumps. They advised they would not honor the warranty since the mattress has a couple of soil spots the size of a dime. This should not matter, it has nothing to do with the wear of the mattress. I am 68 years old and I can not afford to buy them another mattress nor should I have to when there is a warranty. I am so dissatisfied with the Room Store, I will never purchase from them again. I wish there is a solution.

My new mattress (two months) has a deep depression that makes it very uncomfortable while trying (unsuccessfully) to sleep. I'm not a big woman and I sleep alone, so other than poor quality, there is no reason that a new mattress should present this problem.

I purchased a Sealy pillow top mattress with memory foam on April 8, 2011 from my local Bj's wholesale club. Within 2-3 months, the mattress began sagging and had permanent impressions, despite spinning the mattress at least once a month as recommended. I made numerous attempts to contact Sealy to resolve the matter and I keep being referred back to BJ's wholesale. When I contact Bj's, I keep getting referred back to Sealy. I have spent the past 7 months trying to get some sort of satisfaction, but there is no way I want the same mattress and the only option I have been mentioned is an exact replacement of what I all ready purchased.

I brought a Sealy Jonas Ridge Plush Twin-Size Mattress Set from BJ`S for $629.99 in June 2011, and I have noticed that it begin to sag on the right side. I’ve been uncomfortably sleeping in my own bed because of this problem. Please, can you do something about it? Don’t want to spend the night tossing and turning anymore!

I purchased a Sealy Posture-pedic Preferred Series Transform Cushion Firm Pillow-top mattress two years ago and it is garbage! The mattress has deep depressions where we sleep and a ridge running down the center. Being a pillow top, you can only spin it but nothing helps you sleep in a deep impression that is very uncomfortable. We paid a large sum for this Sealy and it is truly one of the worst decisions we have ever made. I have a twelve year old Costco mattress in a rental that is still working fine. Stay away from Sealy mattresses!

We purchased a Sealy Posturepedic less than 2 years ago (King) and it has not held up at all. The impressions make sleeping impossible and the noise from the box spring is annoying. We have other mattresses that are twice as old and have held up better than this mattress. The date of manufacture is 06/2009 and the warranty is 10/20. What kind of product is this that it does not hold up for more than 3 years? What is my next move on resolving this matter?

I have just read countless issues with Sealy mattresses. I've had the same experience as all those listed. I got a pillow top king mattress in March 2010. It had body impressions a year later. I filed a claim in June 2011. Now, it's January 2012, and the same thing has happened with the new mattress, less than a year later. I was told to file another claim, but I do not want another Sealy. Is there anything we can do to be compensated for this terrible mattress, and the painful claim process that results in yet another issue?

I bought a Sealy Posturepedic pillow top mattress from Sears for like $1499 on sale. It was king size box spring and mattress set. I notice a lot of sag in the first few months of ownership. I went through the process of warranting the mattress and receive a new one from Sears after providing documentation and evidence of the sag. The new mattress arrived and was fine for a while but both my wife and I now have the same problem. Before, it was just on my side. I'll never buy a Sealy mattress again!

We purchased a Silver Bliss Luxury Plush Sealy mattress less than two years ago. About a year ago, my husband complained his side was smashed in and was uncomfortable. Because it is a pillow top, I turned it. Since then I recognized when I make the bed, it has two indentations where my husband and I sleep. For the record, my husband is 6'5" at 200 lbs. I am 5'4" at 140 lbs. Neither of us is hardly big enough to smash in any mattress. It's like sleeping on one of my great grandmother’s old mattresses and I can hardly believe it. We've been married for 26 years and this is only our third new mattress. Both of the others lasted for over 10 years each. This mattress is less than 2 years old and sleeps like it is 50 years old. Is this to be expected from a pillow top or is this a defective mattress? I’m sleeping in the guest room with my husband until Sealy does something to correct this flawed mattress.

As in most of the complaints listed under the Sealy mattress heading, we too ran into the same problems. Approximately 5yrs ago, they replaced a 15yr old Sealy that we had no problems with, other than my wife had developed arthritis and found it too firm. We bought a $2,000.00 (at supposedly 40%off) Sterns & Foster, Union Station Eurotop, king size mattress and box spring.

I gave it one star, but I'd have given it no stars or negative stars if possible. In 2005 we replaced a 13 year old Posturepedic with an upgrade, we thought, a Stearns & Foster pillow top. Few months later, it was a total failure. It sagged. 3 exchanges later, each a different Sealy product, and the retail store involved went belly up (we heard, partly because of all the Sealy mattresses coming back to them). We were out $750 (better than nearly $2K), and my back was/is ruined.

We have purchased 2 king and 1 queen, Sealy mattress sets in Florida, and 3 new Sealy mattress sets in Tennessee. Due to a house fire, our previous mattress were destroyed. We are using a king bed that we had in Florida, and had it stored until we built our new house. We had a Sealy mattress on that bed for 4 years, and never had a problem. That same bed now has a new Sealy set on it, that we have only slept on for 6 months, and it is humped up in the middle like a camel (we call it a mountain).

I bought the "Tahoe Bay" Sealy. Granted that it was their low-end offering, I expected better. Within less than a month the 'sinking' began and quickly reached to a degree where I can't sleep without waking up with a back ache. As others have said, the dip only reaches 1.2 inches it is regarded invalid for warranty.

I purchased a Stearns & Foster mattress in August, seeking some relief for my back pain, from Mattress Discounters. Within 30 days, a sinkhole developed that when you sat on it you sank in. The right side of the mattress also developed a weakness when sat upon. I reported this to my salesman and he told me that I had a 10-year warranty and could exchange the mattress any time. He asked that I return it and try to see if it proved to be better.

We paid $1,300 for just the mattress at MattressKing in Colorado. We bought a Posturepedic Delta Meadow with the temper foam topping. I weigh less than 170 lbs and my wife is less than 130 lbs. Within two years, with regular turning/rotating as instructed there are pits on either side of the mattress from our bodies. The foam is noticeably softer where we usually lay and when I sleep, I am encased in foam. Since it is less than an inch and a half deep with no pressure, as mentioned all over this thread it is considered normal.

We purchased a Sealy Harrington pillow top from The Room Store the end of February 2011. After the first 2 1/2 months we noticed that the mattress on both sides was sagging where we slept. I called The Room Store (AZ) to talk to our sales person. She never called back, so two weeks later we went in and took a picture with us of the sagging mattress. They said we would have to call the customer service number for Sealy and have them come out; there was nothing they could do as it was past 30 days. Needless to say, we will not be going back to purchase anything at The Room Store.

I bought a pillow top Sealy Mattress at Sears on 9-29-2007. Today, 12-30-2011 we have a virtually unusable piece of junk and will have to replace it. On each side of the bed in a hollow where we sleep, in the center is a huge hump. What we expected to last for the rest of our lives will have to be replaced. We've waited too long to do it, as my back is a mess right now, and I am angry. Live and learn, but I will contact Sealy and see if there's any possible thing that I can do to get my investment back, at the very least, a portion of it.

I purchased a Sealy Posture Premiere California King with the pillow top in March of 2008. We noticed considerable sagging in the mattress on both sides where my wife and I sleep and now have an island in the middle of the bed. This mattress should last for 10 years and not experience the sagging we have dealt with. At one point we even tried flipping the thing over to see if it would flatten out and come back to its shape; of course it did not. I hope Sealy will take responsibility for their poor quality products and replace them with satisfactory products.

Bought a Pillowtop Sealy mattress from a furniture store. Paid a $1000 for it. I thought that I was getting a really good mattress. It has indentations where my bottom lays. I am not a very big lady and thought that this would be the last mattress I would have to buy since I am 65 years old. I see by all the complaints that there are a lot of people that have this same problem.

My husband and I bought a Pillow Top Back Saver 2/15/2008 at Sleepy’s in Springfield, Pa 19064. We now have a mattress that is a waste. We have two pits where we sleep; if you rotate it, all you are getting is the other person’s pit. In the middle you have a mountain and two valleys. It’s so painful to sleep on. We didn’t take the warranty because we really felt with the name Sealy it would be a quality mattress. Three years later, it’s the same. Shouldn’t a mattress last a little longer? We have bought other mattress brands and never experience this poor quality. What is the lifetime for a mattress? For the price we expected better quality. There are stains on the bed even with a mattress cover. I can’t afford to get a new mattress now since I am out of work, but the back pain every morning that we both experience is unbelievable. What can you do to help us?

I bought my Sealy plush euro pillow top on Feb. 28, 2010. It sinks in the middle and is very uncomfortable. I rotate it often. There is no reason for this. So, I called Olums of Vestal where I got the bed. They said if there are any stains on mattress then that voids everything. Really that’s crazy! I spent $1000.00 on this. Who doesn’t get freaking stains on their mattress? So now what?

We bought a king size Peach Springs mattress from Mattress Warehouse in 2009. Within the first year, we noticed some sagging. By the second year, May 2011, my husband and I were both noticing considerable sagging, and were both experiencing backaches. I have also developed neck and shoulder pain. We contacted Mattress Warehouse and they helped us fill out the necessary forms for the warranty. Sealy had someone come to our house, "measure" our sagging mattress, and take pictures.

On Feb 2011, I bought a Simmons mattress from JC Penney and already it is sagging. They told me that it is not defective. Can you help me, please?

We have had our mattress for less than 2 years. It is like sleeping in a canoe. We are going to attempt to return it. I do not want another Sealy. They are junk. I would not even give it one star but they made me to.

Bought a Sealy Posturepedic "Spring Blossom Premier Plush" mattress from Sears in Nov. of 2010. Three months later, it was sagging. Fought and fought and fought with Sears for a replacement, which I finally got in March. It's now early December and the mattress is sagging so bad I am waking up with nasty back pain. Sealy won't return call. Wrote letter two weeks ago, no response. I really wish I had seen this page before I bought it. I really regretted the purchase and I know I am stuck with it. Shame on Sealy for such incredibly lousy service.

Sealy Posterpedic is a junk mattress. I was unhappy with it the first night. Sears wanted a 15% restock fee, plus delivery fee, and loss of 0% interest if I exchanged it. Sealy foam is terrible quality that makes you perspire. I never perspired before. Why do they make beds with this foam? The bed caused you to roll into the center immediately and I don't weigh much. There are holes and bumps in it. You can turn the mattress as much as you want, but that makes no difference. Why don't consumers get a choice to buy a non-foam bed? How does Sealy get away with this? A total waste of money.

We purchased our King Sealy Posturepedic Venice point luxury plush euro mattress in March 2011. About 30 to 45 days later, we began to notice a lot of sagging on my husband's side, and a hard place down the middle of the mattress, which made it very uncomfortable for both of us. I called Rooms To Go, and they sent someone out. He rotated the mattress, which only puts the bad side on my side. They said it was not bad enough to be covered at this time, and to let them know if it gets worse in the future. This mattress is a mattress that's not to be turned. We know there is something wrong with this mattress, and thought Sealy should know this product stinks, and we are out $1,500.00 plus taxes and delivery.

After about 30-40 days we experienced sagging problems, I was so low in the mattress I could not roll out, sitting on side of bed compresses down to 5" room store said they do not warranty "comfort." They refused to do anything about it, spent $2700.00 and will never buy another sealy or from the room store. My wife would not rotate the bed because she does not want to sleep on my indentation.

I have a Sealy latex mattress and it sags so bad to the middle. It is awful. The company I bought it from closed. What do I do? I hate it

The queen sealy mattress I purchased sagged in the middle after 6 months. The store I purchased it from agreed the mattress was defective and replaced it with another sealy queen. After 8 months it sagged worse than the first mattress. Sealy's warranty only covers repair or replacement. I will never own another sealy. I consider this a lost cause I bought a mattress from a different manufacturer.

I am convinced that all mattress manufacturers are selling refurbished or used mattresses. I've gone through 3 Sealy Midnight Serendes and recently got Sears to let me try another brand. They allowed me to replace my Sealy with a Simmons Copocabana. I've had it for a week and I felt body impressions on both sides the first night I slept in it. Now I know why they will not allow you to return a mattress with stains. Why can't businesses just do the right thing and quick trying to scam their customers? This has been nothing but a nightmare.

I purchased a queen size mattress from Mattress World in Pleasant Hills, PA in May. In September, I discovered a broken frame where a staple was put in and noticed a black stain in the middle of the underside of the bed. I contacted Mattress World and they sent over someone to take pictures. For about the past 6 weeks, I have been getting the run around from J.D., who owns Mattress World-Pittsburgh, that they're waiting on Sealy to "sign off on the paperwork" for a replacement.

I filed a warranty claim on August 20, 2011 due to indentations that render our 4.5 year old mattress not suited for sleep, Claim # **. I called customer service over 3 weeks ago and was told my claim is pending but will probably be denied and that I should wait for the California representative to contact me soon for a final finding. A very nice gentleman came out a couple of months ago to inspect our mattress and sent in a report. We are still waiting.

The mattress was sold to us as an equal to Tempur-Pedic. The mattress makes a couple who's on it roll to the middle, making it difficult to move and sleep. We got the 1.5" mattress and we are upset.

My husband and I paid $1200 for Sealy West Chapel King Mattress. We thought if we invested more money, we'd get much better sleep. It has been horrible. We have contacted The Room Store and Sealy. Since The Room Store did one return and it doesn't sink enough to meet their return requirements we are stuck. We've only had this mattress for 5 months. We don't have the money to buy another mattress and what do we do with this mattress.

How do you indicate "0" stars? I had to mark one, but actually, a negative star or two would be more appropriate.

Bought a Sealy set, paid $1800 for a queen from Mattress Discounters. We've had it about 1.5 years now. It was supposed to have a 20-year warranty. This piece of ** started sinking within less than a year. I've been told by the store that it has to have a 1-1/2 inch sink.

We purchased a Sealy mattress set from Sears thinking that it is a very reputable company. Wrong. We have had all of the same issues with our Sealy as everyone else but Sears had been no help. They didn't seem to care that they carry such a bad product. I am still in the process of trying to get our mattress taken care of and we are having issues only after 1 1/2 months.

I bought the Spring Blossom Cushion Firm Mattress (King Size) from Sears' online store on January 1, 2010. In about a year, the mattress lost its shape and developed deep troughs and body shaped deformities and completely lost shape, and no amount of turning or rotating helped and it kept getting worse. We tried to get a warranty replacement but after playing games with us for 3 months, Sealy and Sears told us that they cannot accept the 10-year warranty due to a stain! Sealy sold us a defective product and will not accept the warranty due to an unrelated stain. This is a classic scam, and it is amazing they can get away with it with the connivance of retailers like Sears, with poor customer service. These 10-year warranties are a fraud, if they can refuse to accept it due to a small stain! So, technically, they can sell defective products to consumers, and get away with it in all situations since any mattress is bound to have a stain or two after a couple of years of use.

I am so disgusted with my new Sealy mattress. It had body indentations after a few weeks! I bought a Cheap-O mattress a decade ago, and there were no indentations after eight years, but this one is breaking down after nothing! The warranty covers 1 1/2 inches of sag, and Sealy says that the sagging is normal. Even the sides are buckling already. I feel totally ripped off, and I will never buy a Sealy mattress again. This is just wrong.

I received a new Sealy Stearns and Foster Luxury Firm mattress. We paid $1,500.00 for it. It was delivered. We inspected it and did not see any defects. That night when we slept on it, one side of the mattress had a body indentation, a sag that was clearly felt. The other side felt just fine. I reported this to Sit N Sleep the next day. And I was told that this is natural. I insisted that they gave us a used mattress and wanted to return it, but they said they could do nothing for 30 days. They said that the mattress had to be broken in. What?! I called customer service and Sealy gave the same response as the sales manager.

I bought a mattress in Rolla, Missouri on 10/17/2009 at Mattress Depot. They are out of business now. The mattress has sagged in the middle for some time, and the cover is not attached in one place. We paid $1,076.00 for the mattress (Sealy Posturepedic Signature, Silver Falls Ltd.). I have been trying to get someone to do something for several weeks now. No one in the area will help because they did not sell it to us.

I purchased a Sealy Posterpedic Signature, Soft, King Size Mattress Set in 2009 for approximately $1300 from Crowley Furniture Company. Since then the mattress has broken down and is nearly unfit to sleep on. I requested that it be replaced since it came with a 10 year warranty. Leeland Covert was sent to examine the mattress today and he said they could not replace it due to the manufacture requiring more than 1 1/2" sag at any one point. I disagree since the mattress obviously has not held to the standard we were told it would at the time of purchase.

Purchased a Sealy Mosswood queen mattress back in October 2010. The mattress started showing signs of sagging back in June of 2011. There was pronounced sagging on both sides. On one side, 3/4 of the mattress was in an incline position. We called the store where we bought it and they sent out a specialist to check. The specialist said it was normal wear. I could not believe we paid $1,600 for a bed that sagged quickly and that showed two obvious valleys only after a few months. I called the store manager and she agreed to replace.

I bought a Sealy inflatable mattress in 2005. The pump expired within a few months. Sealy sent a new pump FOC which still had problem maintaining constant setting but was not irritating enough to make a further complaint. I switched out hand control units, which seemed to help.

Purchased a Stearns and Foster (Sealy) mattress as I thought it was supposed to be a very good mattress. Wrong! It broke down and had to be replaced twice. The last time was 18 months ago. Again, it is sagging. I made it crystal clear each time that I needed a very sturdy, strong mattress as my husband has bad back--missing discs and weighs 280. They assured me each time the mattress would hold up. I called Baumgartner's in Columbia, MO where I purchased the mattress and they measured and said it would have to have a 1 and 1/2 inch sag and it had a 1 inch sag. They said they would not replace. I called the customer service department of Sealy and spoke with the floor manager and was told, "that was the way it was and nothing could be done about it." I reminded her it sagged 1 inch in 18 months! She said that that's what mattresses do! I said my side is not sagging, that is not what mattresses should do after 18 months. She claimed she was sorry but there was nothing she could do about it. Her words and demeanor told me she was not sorry. Quibbling over 1/2 inch, especially as it occurred in 18 months!

If anyone is looking to buy a new mattress, do not buy a Sealy Pillowtop! Mine is two years old and sags on both sides. I called and they sent out a man to check it they require the dip to be 1 1/2 inches--mine is 1 1/8 with a small stain. They will not honor the warranty because of this.

On September 6, 2010, I purchased a Sealy back saver pillow top mattress for over $700. Not 6 months later, the mattress is sagging very badly down the middle from the top to the foot of the bed. I filed a warranty claim with Sealy, which they were prompt to send out a inspector who took several pictures and measurements of the bed, box springs, and frame. I was told that I would be contacted with the results for my warranty claim. A week later I received a letter telling me they would not honor the claim because I did not have the recommended bed frame for the mattress and box spring set.

We bought a Sealy from Furniture Fair in 2004. We call the store and Tim came out to inspect. He said the foam was rolling up under the top padding. It is causing back problems. We have a 10-year warranty, but because there is a sweat stain Sealy will not replace it. The stain does not have anything to do with the foam rolling up inside the mattress. We paid over a $1000.00 for this set. I think that Sealy should honor their warranty. I will not ever buy another mattress from Sealy or Furniture Fair if this is not resolved.

Oh, my God. I do not know even where to begin. We bought an expensive Sealy mattress, and approximately 6 months later, it began to sag/indent in several areas. We followed instructions and turned our mattress every 4 months, but the sagging/indents just moved to new areas. So, in January of 2011 we began the warranty procedures to get a replacement.

I bought Sealy Posturepedic with memory foam plush top. In 3 months, it sagged in the middle. I took all the pictures required and sent them in. I called, and they said that they would replace with the same mattress. If this mattress did the same thing, I could replace it with something else.

I purchased a Sealy Plush Pillowtop package in October 2006. By 2009, it was sagging in the middle so bad that I would have to grab onto the sides of the mattress to roll over.

On July 2010, I bought a Sealy Cooper Hill fullsize mattress and as of January 2011 it had lost shape on one side of the bed. It had an uneven sleeping surface so I contacted them via e-mail for replacement or refund on Jan 17. The reply was that they would send an inspector which happened in Feb 11, after constant calling and e-mailing them.

I was trying to get some resolution on a defective mattress. After many attempts I was connected to Ms. **. This was in February 2011. I explained I could not get results from the retailer and Ms. ** offered assistance. This is the last I heard from her. She will not return calls and attempts to reach her supervisor Stephanie **go unanswered.

At first, I contacted Ashley Furniture Melbourne FL about our Burbank Rose Plush Queen Mattress which had collapsed on both outer edge sides. Ashley said there was a stain on the mattress which voids the warranty. There is no stain! Ashley refused to come back and look at the mattress again and refused to help us in any way with Sealy. Next I contacted Sealy Mattress Co at 1-800-697-3259. I told them that our Burbank Rose Plush Queen Mattress had collapsed on both outer edge sides. They will not take any action they say that Ashley has to exchange the mattress. I have since bought a new mattress not a Sealy mattress. I will never buy another Sealy mattress again.

I bought a king size Sealy Mattress when I bought my new home in 2009. After 1.5 years, the mattress sagged badly. My wife and I started having really bad back problems. We complained to the store that sold the mattress. The store contacted Sealy and they sent out an independent inspector. The inspector came out, took some pictures, and said that he will contact me back. The ** never contacted me. I had to contact the store that sold me the mattress. The store owner contacted the inspector and he gave some bogus reasons not to honor the warranty. He stated that the mattress was in the living room and not on the bed frame. Since the mattress was useless and we weren't using it, I moved it to the living room prior to the inspector coming. That way, some time was saved for him to inspect. He complained that there were stains. I do admit that there was one stain to some spilled wine. The major problem was still the two biggest dips in the mattress where my wife and I laid. Sealy just came up with any excuse not to honor the 10-year warranty. Buyers beware! Stay away from Sealy products or you will be sorry. All we got was a useless mattress and wasted $1,000.

I purchased a Queen Silver Class Mattress from Sit 'n Sleep. I purchased this mattress on June 10, 2010. At first I thought the mattress was great. But as time went on it felt uncomfortable like I was sliding to the edge and I had to hold myself back which made it uncomfortable to sleep. So I switched to the other side and then the same thing happened. Then there was a lump down the middle. Very uncomfortable. I just thought it had to be broken in. To my surprise it stayed the same. Please note that I have had the mattress for a very short time. I am the only one that sleeps on the mattress.

We purchased a king size complete bed from City Furniture in West Palm Beach, FL in August 2009. By 2010, the top mattress was severely warped and out of shape/defective. Upon calling City Furniture, they said since we did not purchase an additional warranty through them, they could not help us and we would need to contact the manufacturer directly. Sealy had a toll-free claims number that City Furniture provided, and we were again totally surprised and disappointed that they wanted a claim form, along with an inspection fee in order to entertain our claim. We feel it is unethical for City Furniture to require a consumer to purchase an additional warranty on a product that already had a supposed warranty, and that Sealy required additional money for an inspection of a faulty product. We moved forward and purchased a new top mattress through Sears, who assured us that if we had any problems, they would take care of them personally and never charge an inspection fee.

We purchased a Sealy mattress set and frame over $800 in March of this year from Westrich Furniture in Delphos, Ohio. Immediately, we began hearing "pinging" noises from the springs in the mattress when we laid down on it. Every time we move or roll out of bed, we can hear and sometimes even feel the springs. Keep in mind that I am 6' tall and about 200 lbs. My wife is around 5'5" and 130 lbs soaking wet. We had a service rep come out to look at the set, which he did for about 15-20 minutes. His thoughts, "Well, they just don't make things the way they used to!"

Five yeas ago, we purchased a Sealy King size pillow top. After a short period of time, it developed a serious sagging problem. The store we bought it from came out to look at it and they let us get another mattress at a discount. Our replacement mattress is even worse than the one we replaced. I feel like I am sleeping in a taco. I will absolutely never buy another Sealy. Buyer beware!

On 11/07, I purchased king size bed from Wolf's Department Store, State College PA 16801. It has developed a large indent on the left side of the mattress. A man checked and took picture of the indent and wrote on checklist 1 1/2 inch. Sealy does not agree. I purchased this bed after 3 back operations because it was guaranteed. I purchased all bedding checklist items. Since then, the bed has developed indent which affects my back. Also, my husband now has kidney failure and cancer of the bladder. We both need to have rest and we cannot in this bed.

I purchased a Sealy pillow top mattress set in 2006. Since then, I have had to replace 3 sets due to sagging/indents. I am on my fourth set. We went with a regular firm mattress (no pillow top) hoping to prevent yet another problem. It is 7 months old and starting to sag/indent. It is only 1 1/4 inch so they won't do anything about it yet, but I have no doubt that it will sag more. I bought my set from Mattress Discounter and I will never do this again. Although they have replaced each set that failed, I had to pay for delivery the first time, and pick it up myself the second time. Third time, I screamed enough they delivered it for free. I believe that I am getting inferior sets. I've owned Sealy before and they lasted years with no problem. Why is it they will not take it back if there are any stains on them? I personally think I am getting someone else's reject. I am sending this report so that others will be better informed. I think Mattress Discounter sells inferior products. I also know if I complain again that they will just send me another inferior mattress.

I purchased a $1500.00 Sealy Mattress. 3 weeks after purchase, the mattress lost all support on one side sinking in like a hammock; other side like a hard lump you would roll off to side. I complained to customer service. I had to wait 35 days for string evaluation. The bed is extremely defective and my back is killing me. This has been going on for 7 months. Roomstore told me that I have to wait another 6 months for another testing. Meanwhile, I'm off work for extreme back problems and I have a defective mattress. All I want is a new mattress that's not defective. I bought a $1500.00 mattress with a 10-year warranty that no one will honor. I'm totally frustrated that this is actually happening.

I purchased a king size Sealy pillow top mattress on December 20, 2005 at Mattress Warehouse in Niles, MI. The purchase price was $1906.94. It has a ten-year warranty. We rotated the mattress, as we were told we should do from time, and the seam that connects the back cover to the side of the mattress opened up and the back cover peeled off.

On June 23, 2008, we purchased a Sealy beachside latex mattress in the amount of $1599.00 to replace our old latex mattress, which was about 20 years old at the time. Upon delivery, the mattress looked fine and was, initially, comfortable. Within two weeks, the mattress was sagging on the side that I slept on; so we contacted the store. A store representative was sent out to view the mattress. We were told that because the mattress was not sagging more than two inches, the warranty did not qualify for exchange or refund.

I have bought a Sealy king size mattress around November 2008. I was told that the mattress has a ten-year warranty. The mattress was great for about one year. Suddenly, the mattress started sagging badly. My wife and I could see the physical dip in the mattress where we laid down. We had constant back problems once the mattress started sagging. The spot were I laid down sagged at least two inches.

I purchased a Sealy Ortho Princess. Within 2 to 3 weeks, the mattress sagged badly. There is a big hump in the middle where we lie in the middle. We contacted Sleepmasters and they sent a replacement which is now just as bad as the previous one. My wife and I wake every morning with a terrible backache. I felt that Sleepmasters had done all they could so I contacted Sealy directly and was told that my problem was not with them but Sleepmasters. How can that be when Sealy was the one who made the faulty mattress? It is their problem.

On December 1, 2009, I purchased a Scottsburg Queen mattress and box spring set. The first night I slept on it, I felt that it didn't feel as it did in the show room. It sagged, there was a hump in the middle, and I could feel lumps from the mattress on my back. And at times, I felt that if I moved the wrong way, I would roll off the bed onto the floor. I slept on it for several nights, getting up every morning with a sore back.

We purchased the Sealy Peachsprings king size mattress from Mattress Warehouse in November. Within days of this purchase the mattress showed immediate signs of sagging and heaving (hump in the middle), so much so that my husband and I could only sleep on the outside 18" of the mattress. The box springs showed no sign of a problem, just the mattress. After complaining to the salesman at Mattress Warehouse and having our 3rd party inspection, of course they found nothing wrong with the mattress and refused to stand by their warranty. You could easily see the hump in the middle and the sagging on each side of the mattress.

About two years ago, my wife and I purchased a very expensive queen size mattress and box springs which we thought would be an investment for a long time. This mattress has a polyethylene pad and is the hottest bed I have ever slept in. It sags in the middle some but not enough for the warranty to cover. I detest this purchase and will soon buy another. I have nothing but bad things to say about Sealy.

Before the mattress was 3 months old, there was a big "hill" in the middle, and a sunk-in place on either side where I sleep, and where my husband sleeps. It is very uncomfortable. I wake up every single morning of my life with a backache.

I have contacted Sealy and complained again what happened. The mattress, for the third time, sunk on both sides where we sleep on the king mattress. I filed a claim weeks ago and no one has emailed back. What else do I need to do or address to mail anything further? What's with that you don't care? We suffer bad mattress at our age of 59 with replaced hips and lower back pain?

We purchased a king size Sealy mattress in January 2003. Within a month, the mattress started sagging. It is very uncomfortable. The store we purchased it went out of business so we didn't think we had any recourse. Reviewing all the complaints we realize now that we just threw away our money. And we did purchase the mattress pad.

The bed sags where we lay and there is a high point in the center. After paying $1,500 for a mattress, you expect the quality to be there. Our backs are sore and our sleep is impaired. It makes it difficult to work when you wake up several times during the night because of the poor mattress.

On 3/8/07, I purchased Sealy Posturpedic Curio Comfort Firm Queen size mattress from Goldin Furniture Greenport, NY. Owner and President of company, Andrew * was the salesman. Mattress was sagging and dipping. It was very uncomfortable. He measured and said "Yes, there's a problem." They sent replacement. It was sagging on both sides, hump in middle and very uncomfortable. Same problem as first mattress.

I have complained about mattress giant. Now I will complain about the Sealy Mattress I purchase 02/28/2007. For about the first year it was comfortable. T hen it started sagging where I sleep and also my significant other. I paid $3,306.19 for the mattress. I thought it would be the last mattress I would ever need. Now it is the most uncomfortable mattress I've ever slept on. I looked up the warranty information and saw I would have to have the "law tag" which I tore off and threw away, not knowing I would need it. Something is wrong with this picture. When you pay as much as I did, you should expect satisfaction from a company like Sealy Mattress. Neck pains, back pains, tossing and turning all night long. Difficulty driving the next day due to lack of sleep.

We bought a Sealy Posturepedic mattress set in December of 2005 and ever since I have had it the bed sags where I sleep. I see there are several complaints about this. I wake up in the middle of the night several times with my hips really hurting. This has been going on for 4 1/2 years. For a bed that is not supposed to be turned over, it sucks. I spent a lot of money for this mattress set and expected it to last several years. It is the worst mattress I have ever had.

I purchased a King Firm Sealy Posturepedic memory mattress in February 2008 from Sherman's in Normal Illinois. The first six months were great and then we started to notice the bed sagging where we slept and a hump in the middle which once you laid down you couldn't move. I went to the store and complained that the mattress is giving us back pain and that it is sagging. The mattress has a memory foam pillow top and does not go back to its original form like it is suppose to. The salesman at the store told us to give it some time to adjust. I finally had enough because I couldn't move on Saturday April 11, 2010 without pain and I went back to the store. They said, "No problem. We will send out a person to check your mattress." They said it had a water stain at the very top right corner that was causing the the whole bed to not remember to go back to its shape.

Since 01-05, we have had the same problem most like these other customers have complained about. We have had two now going on third same complain. The mattress has sagging in the places where we sleep and a hump in the middle it's awful. I have two replaced hips in the last five years and have had lower bulging disc that is healing and I have to go sleep on our harder mattress as this upgraded pillow top we got as a replacement and paid extra to boot is not satisfactory!

Sealy Mattress, the worst mattress to ever purchase. Their customer service is the worst experience I have ever had to deal with. This is the second time I have had to use the warranty for the Sealy Mattress. Purchased first in 2004 with 10 year warranty, it had to be replaced in 2006. Once it was replaced, the same thing happened to the new mattress (springs poking out, lots of crackling popcorn noises). I got the warranty approved and mailed all the information in with the new mattress and box springs I selected, and paid the delivery fee. They received my paperwork on March 19, 2010.

We purchased pillow top from Sealy Posturepedic mattress and foundation 7/14/2007. The salesman Jeffrey C assured us this was the best possible mattress we could buy for the money and was warranted for 10 years. Not even one year later, there are deep holes that have formed where you lie and there is no way or amount of turning the mattress can you not fall back into the same holes. I have migraines and my husband had back surgery and is not able to sleep on this mattress any more. Between the deep grooves and feeling like he will fall off the side. We can not believe how the sales people lie to trap you into purchasing the substandard products and can get away with it.

When I purchased my first Sealy product, it was through Macy's and sold under the "Stearns &Foster" label. It sagged after 2 1/2 years with just my 130 pounds sleeping on it. Macy's replaced it and assured me the highest-end S&F mattress I was purchasing would not sag. It started sagging after the first month, and now, 9 months later, I can't wait to get this mattress replaced.

We purchased a Sealy mattress about 5 years ago and Sealy has replaced the mattress 2 times and we just put in another warranty claim on this mattress that we have only had for a little over a year. The mattress is separating and hangs over the one side a couple of inches and Sealy just told me that is not covered under their warranty. I don’t understand how a mattress that is separating is not covered. They told me it had to have indention that don’t come back out or a spring coming through the mattress. There is no pillow top on this mattress, so therefore, there probably won’t be an indention on the top. Is it normal for a mattress to stick out of the side? Please, someone help. We haven’t slept well in over 5 years.

My wife and I bought a Sealy Posturepedic Reserve Westbend ultra plush queen size mattress from Factory Direct a few years ago and we wake up feeling worse in the morning than we did the night before. The mattress does not feel like it did when first got it. We tried to rotate it, but still feel like **. We paid good money for this mattress expecting it to last at least 10 to 15 years or more, not only a few. The store where we bought it from is no longer there. What do I do?

On 2/2/10, I bought a Sealy mattress from J.C. Penny. As of today 3/2/10, there has been two indentations on the mattress. I have not even received the first bill to pay for it ($931.78) and it is already has two indentations on it. I called J.C. Penny and they told me they were gong to send me the paperwork to file for the warranty to cover this. It is going to take time to get this done. I wished I had read all the complaints about Sealy mattress company. I would have never bought it. It is incredible the trash they are selling. There is no quality control and they don't try to fix the problem in a quick matter. I am disgusted with this company.

We bought a queen size Sealy Vestige II for $1,000 in March of 2006. We now have dents in both sides of out mattress where we sleep. I suffer from sciatica and herniated discs. This mattress has a hole depression in one of the button spots that became so deep I had to rotate the mattress to have my husband sleep on that side. After sleeping on it, I would wake up in horrible pain and back spasms. I am debating if I should pursue the warranty since I have to pay $99 cash and then see if the inspector can measure a 1.5 inch depression. I was told that they would not measure into button spots. But that is where the hole is!

We bought a Bethany bay cushion firm mattress on 10-11-2007. And had to have it replaced twice, because the center of the bed by morning is sagging at least 6 inches in the middle. It needs to be replaced again but they said it dose not meet the criteria for replacement. I have degenerative disc disease osteoporosis and scoliosis. It hurts me so much from sagging that my pain medication and sleep medication combined won't let me get any rest. I get up all times of night because of the continuous pulling of my spine, making me fatigued, sleep deprived and in continuous pain. If you can help me, please do. Thank you.

In November 2008, we originally opened a case against Sealy with the BBB and still have not had any resolution. We last sent an email to ** with pictures to accommodate our complaint. We had purchased a mattress years ago and had to replace it. The only way you can deal with Sealy is via email. So it took months for us to get a warranty for, then longer to get someone out to look at it and then even longer to get a new mattress. The new mattress we received is not the one we ordered. Since then, which is now almost a year, we have not been able to get someone to call us, email us or anything to exchange the mattress we replaced our old one with.

We bought their mattress set from JC Penney’s in September 2006. It comes with a 10-year warranty. It developed an indention (soft spot). It is very uncomfortable. I contacted JC Penney and they told me to contact Sealy. My wife tried their automated system three times with no luck and then sent a certified letter on January 21 to them with a copy of the receipts and the check. In three weeks we have not been contacted. We gave them 3 phone numbers and our address. We are now forced to buy another mattress. This one from Sealy was $1099.00 Thanks!

About 2-1/2 years ago, my husband and I went to Mattress Firm to purchase a high-quality mattress since we both deal with shoulder and hip pain. We spent several hundred dollars on a Sealy Posture Premier Great Falls mattress and box spring set. After just a few months of use, we started noticing indentations in the mattress where we sleep. If a person were to try to lie in the middle of the mattress, they would roll from that high point into a hole on either side.

The following is a letter I sent to Sealy that received no response. I'm not surprised that they also have no way of contacting them by email. They would probably need a staff of 50 to respond to all the complaints.

I bought a Sealy Jacaranda SpringFree Mattress in 2006 for approximately $1,700. It had a 10 year warranty. After 3 years, it was "unsleepable". I asked for a service tech to check the mattress. They said it was not deformed enough, it needed to have a depression of at least 1.5" somewhere on the mattress. My mattress was crushed only about an inch. But the real problem was that the mattress had failed where it bends. I had purchased a Tempur-Pedic adjustable base, the motorized kind that shifts the legs or head up or down. It even has a "Magic Fingers" mode. The whole set was just short of $5,000.

On 6/19/09, my fiance and I purchased a Sealy Milton House LX EPI with a Low profile box spring, together the price was $1,469, plus the "Mattress Plan" for an additional $79.99. We made a point of purchasing this very firm mattress, and spent a lot of money to ensure comfort and excellent support, especially for Garry, who has had 2 back surgeries, and who would be having hip surgery shortly thereafter.

We bought a Sealy Fountain Meadow Pillowtop Mattress three years ago from Mattress Discounters. It slept hot from the beginning and I have to move from place to place on the mattress to find a cool, comfortable place to sleep. After three years, the mattress is sagging badly and causing me to awaken with back pain. If I sleep in the center of the bed, the slope causes me to roll back into the sagging spot. We have regularly rotated the bed to try to equalize the wear. My husband also is suffering from back pain.

I've had my queen size Sealy Impress mattress set since 8/06 and it has broken down. I tossed and turned and woke up during the night for 4 months until I realized it was the mattress. The mattress has cratered in the middle and that was where we ended up sleeping during the night. The foam padding has flattened. I moved to an air mattress in my living room due to back/neck pain from sleeping on the mattress - I just can't sleep on it anymore. Repeated attempts to fax in warranty claim form and call have not been returned! What a scam.

I purchased a Sealy Body Comfort Mattress about 4-5 years ago and it is sagging in the middle. The mattress is warranted for 20 years can you help me. The business where I purchased it is no longer in business.

While getting out of bed one night, I heard something snap. Now, there is a deep valley in my side of the bed. The company which sold me the bed went out of business, leaving us with a two-year old broken mattress. It is a Sealy Westbend king set.

I purchased my first Sealy mattress and box spring on 4/21/07 for $2,475.00. By March 2009, the mattress was higher in the middle, leaving each side flat and sagging. After going through the necessary requirements of two inspections, we were able to replace the mattress. But not the box springs, which meant we had to pick a mattress that would match the Sealy box spring. This should have been a happy ending; however, the new mattress which was delivered on 6/15/09 was very uncomfortable. The mattress is a True Form Memory and it is impossible to turn or get out of bed without a struggle. I thought it would get better but after 3 months, it was worse. I called Sleepy's and they offered an allowance of $665.00 on my $1,899.00 mattress. This was not acceptable, so I decided to write a letter to Sealy Headquarters on 9/30/09.

We purchased a King size and two twin mattresses/box springs in January 2008. We paid nearly $5,000 and were replacing mattresses that we had owned for 15 years but thought these would be more comfortable. We began noticing that the mattresses were sagging in March 2009. By September 2009, the indentations were 2-1/2" deep. I contacted Sealy and jumped through all of the hoops that they require to file a claim. We were then contacted and sent two pieces of foam to put under the indentations to "fix" the problem. What a joke! It is like putting duct tape on your car fender after you hit a deer. Yes, the fender does not fall off but it is not fixed. I will replace these mattresses but will never, as long as I live, buy another Sealy. I also do fire damage restoration for a living and see many people who have to replace mattresses. I faithfully tell each and everyone my experience with Sealy.

I bought my mattress (Cal King) from Sleep America in Phoenix in 2005. Big ridges appeared shortly. In 2006 an inspector came, determined it was defective and it was replaced. We moved to Illinois in 2007. In 2008, the new mattress developed the same problem; an inspector came, found it defective and it was replaced. In 2009, all four sides of the bed failed and large sections pushed out from all four sides, six inches at the foot of the bed. Another inspector came out and found the bed defective. I've asked for a refund instead of a replacement and been told that is not possible.

Mattress was originally purchased in April of 2002. I filed a complaint in April 2009 because springs protruded out the side of mattress. After 5 months, Sealy replaced said mattress on Sept. 3, 2009. This mattress has body indentations after one month! I filed another complaint on 9/5/2009. To date, we have not heard back. No one on the phone will give me any satisfaction. I feel that they are lax in honoring complaints. Please help!

I bought a Sealy Posturepedic in February of 2008. Right after buying, something went wrong with the side. I guess it collapsed. We eventually called Sleep Train (where we purchased it) about 6 months after having it. They sent out an inspector (after arguing a lot with their customer service, because they kept telling me it wasn't a warranty issue and that it must be from misuse or something and if it was, it would void my warranty; I told them I didn't care because if it voids warranty, oh well). So the inspector found that not only was the mattress defective but so was the box spring.

I bought a mattress from Dillard's. After a few hours, my limbs went numb and I felt knots in my back and neck. I never had this problem sleeping on any mattress before. They sent a guy to measure and he told told me that it had an 1 1/2" sink. He also said that I didn't have labels, which was untrue. They won't credit it and I can't use it. It's not the middle; it's the pressure points. No one returned my calls. I'm out of $500 and I had to put my old mattress back.

In 2006, I bought a Sealy Posturepedic from JC Penney. It wasn't more than two months and the bed started to sink in the middle. I called JC Penney and they told me to measure it to make sure it's actually sinking. The bed was fine when measured without anyone sleeping on it. JC Penney refused to refund me because the bed was fine when measured. I have not been able to sleep on the bed since that time. I believe that Sealy should be held responsible for selling defective items to consumers. This is ridiculous that this thing is happening without anyone stopping this crazy company.

On May 7, 2008, I purchased a Queen Randolph Stearns & Foster Mattress with the box, the frame on wheels, and a queen mattress protector. Total cost was $1,930.26. After just six weeks, there was sagging. The indentation caused me to roll in the direction of the sag when I tried to sleep on both sides of the sag. I lodged a complaint and a Sealy/Stearns and Foster/Bassett representative came to measure the indentation. His recording was between ½ and ¾ inch. I explained to him that the indentation is that depth only because I was not resting on it immediately before his measurement. I explained that when I lie down for just a little time, the sag is approximately 2 inches. He did not react to this.

We purchased a Sealy mattress from LEvin Furniture in Jan 2007. Eight months later it sagged so bad that when the techs came to measure to make sure it was 1 1/2 inches, they knew without measuring, it was bad. But they did the measures and pictures, and 2 weeks later they called to replace it. We paid $1347.00 for king mattress and box springs.

On November 28, 2008, we purchased three sets of Sealy Posturepedic, Dante Park Mattresses. During the first three months, the mattresses were firm. However, each month thereafter, they became less comfortable with body indentations becoming apparent. We brought this to the attention of Ortho, and we're required to pay $58.00 to have someone come and inspect the mattresses. We paid the inspection fee, and an inspector came and reported there were indentations and that they would replace one of the sets. We then wrote Kenneth Karmin, CEO of Ortho. We received no answer. So we sent a certified letter, and Denise in customer service called, saying that they would replace two of the sets and for us to go to any Ortho and look at their upgrade Maple Leaf. We did this and called her back on October 14th. We were told they would replace the two sets but that we would have to pay for the upgrade which would be $119.00 plus tax and for the delivery fee. When we went to the Ortho Store to look at the maple leaf, the salesperson told us there were hammock-like problems with the Dante Park. Ortho knows that this mattress has problems. The mattresses are getting worse; they have not lasted a year. Kenneth Karmin could care less. They have the money too bad. We want our money back.

Both beds have been exchanged for Foster and Stearns Beds within weeks after I paid a nice handsome additional fee like close to 1,000.00 for both beds combined.

My complaint is not with the store but the product I bought. I bought a queen set, Sealy Posturpedic firm with memory foam. I paid over $900.00 for the set; and in less than 6 months, it had permanent indentures where my husband and I laid. It has gotten so bad that if you get on the outside edge of this indention, you will roll to the center. I expected much better quality than this for the amount I paid for the set. I'm wondering if Sealy can compensate me in any way for this mattress set, as I'm going to have to replace it due the discomfort of sleeping on it. Again, as I said, the store is not the problem; it's the quality of the mattress itself; and if I'm not compensated, I will never buy another Sealy mattress.

I bought a Sealy Powells Point firm mattress from Steinhafels, in Madison, WI. Within 2 weeks of delivery, one side of the bed collapsed. They sent out a technician and it was determined that the bed was defective and would be replaced, but I would have to come in with my letter from Sealy stating that my bed was defective and then have to wait another 10 days to have the mattress replaced because they would have to get one from Sealy (but they do have this mattress in their inventory) and pay an additional $80 delivery charge. I also asked to return the mattress and get my money back and they will not do that either!

I have a Sealy Posturepedic (Encore Collection) Visconti, it has valley where one sleeps. Consequences: $1,200 out the window as it isn’t lasting very long. I will not buy another Sealy when this one is replaced.

I dealt with Sealy direct since the retailer did not want to get involved. My bed began to sag after about two years. At the four year point, if you lay in the middle, you're on top of a mountain and if you roll to either side, you head downhill very quickly. At the time I bought it, it was the nicest (and most expensive) mattress set I had ever purchased. I was more than a bit disappointed when Sealy refused to repair or replace it and only offered me a 30% discount coupon on another bed. For some reason, I didn't see the logic in buying another bed from a manufacturer that didn't support the first one I bought. What a major disappointment and a learning lesson. I'd recommend staying away from Sealy completely.

Within two weeks of getting our new (and quite expensive) Sealy Posturpedic Mattress Set we knew something was wrong. Before contacting customer service, we made three trips back to the store to compare what we had versus what we tried in the store. This was not the same product from a quality standpoint. When two normal sized adults lay on the mattress for more than 15 minutes, a "V" will form; this is very difficult to get out of. A technician visited the house and his report stated nothing was wrong. This is because you need to lie on the mattress for 15 minutes. We were then advised to contact Sealy, which we promptly did. Sealy told us to go back to Steinhafel's where we bought the mattress. So, we went back to the store that sent the same technician out again. We asked that they send two people to lie on the mattress which they did not. We have even offered to deliver it to them for testing, which they have not chosen to do.

On 12/21/2007, I bought a $563 Sealy mattress from American Furniture. After having the bed for a couple of months, I realized that it was sinking in the middle. I called the store to report the problem and I was told that someone would have to come out and look at the bed. They also told me that I would be charged $39.95 to have the person come out. So the guy arrived and found that the mattress was defective and filled out a form to have it exchanged.

I purchased a Sealy Posturepedic Mattress Set from a local furniture store. The mattress had a terrible dip in the middle of the bed. I called and complained to the furniture store owner and I was not offered a solution. They did not offer to come and inspect or anything. I am disappointed with the mattress and service. I was stuck with a mattress that is horrible to sleep on, and I had to pay for it. Do I have any rights, or have they been waived because I didn't make a formal written complaint earlier. I've had the mattress for almost two years. My cousin also purchased a mattress from the same furniture company and is having the same "dip" problem. Any help will be greatly appreciated.

I went on a cruise last year and the bed that I slept in was heaven. I have 3 herniated disks and I slept pain free for 9 nights! After the cruise, I decided that I had to have that mattress. I went to order the mattress and noticed that it was in 2 pieces - mattress and box spring - and the mattress that I slept on was 1 piece. I called and was told that they had to sell the mattress in box spring separate or I would have to buy custom made sheets. Okay, that made sense. I ordered the set (for $1200+). When it arrived (2 months later), it was a pillowtop - the mattress on the ship was not a pillowtop. Back on the phone I went.

In November 2008, I filed a claim for a defective mattress. The inspector did not come to my home until late January 2009. I received forms for warranty claim and Sealy received them in a certified mail on 3/9/09. My claim was not processed until 4/21/09. Today, a mattress arrived at my home, but not the set, which Sealy was to replace. I have spoken with customer service reps, supervisors and the regional manager. No one gives me the same information, no one is willing to put any promise in writing and six months later, I have a defective mattress set, and I have paid $120.00 for carrier service, which cleared my bank in March 2009, and an absolutely worthless warranty at this time. I have not had customer service from Sealy.

Mattress (Posturepedic) started falling apart right from the start. The foundation was coming apart also. After getting in touch with them and putting in a claim, it took over 6 weeks to process. I was offered a replacement mattress only for $120 and $65 for removal of the old one. I have added one more company to never deal with again.

I received a Sealy Posturepedic mattress and box spring for my birthday last year, July 2008. I have owned the mattress for less than one year. This is the only mattress I own. It is a less than garbage. I wish to file a lawsuit against Sealy. From the amount of complaints I read about this particular mattress, I believe a class action suit against Sealy is in order.

I purchased a Sealy Posturepedic Diamond LE mattress set. It is/was guaranteed not to sag. It is sagging and makes it uncomfortable to sleep on. It took all the photos and I emailed Sears as requested. When we called, they told us that having an inch sag is normal sagging and is not covered in the warranty. They will not replace. A sag is a sag and this item (that cost over $900) should be replaced.

On August 18, 2004, my elderly mother purchased a Sealy Premium Mattress set. On April 15, 2009, the mattress cracked in the middle, and a spring was sticking out on the side. My mother weighs 150 lbs. and uses her bed only at night. I have attempted to contact Sealy via phone and internet but without success. I will send a snail mail letter, but knowing that I only have the original receipt and not the law tag, Sealy will probably do nothing. This is taking unfair advantage of the elderly; someone who has very limited income. Sealy does not care about their customers, and I will see that my mother receives a mattress/box spring from someone other than this unreliable company. Sealy puts their callers on hold indefinitely. They state you can receive claim forms online. This is not possible. Along with the letter I am sending to Sealy, I will also report this to the State Attorney General and to the BBB.

I just bought a brand new queen Sealy pillowtop for myself and a twin size of the same exact bed for my 9-year old son two months ago and have ten-year warranties on both of them. Of course, the warranty is void if there is any stain bigger than a pinpoint and I do have a water stain (have 4 kids in the house) and a very tiny lipstick stain (courtesy of 3-year old niece the very day I got my bed). Now, the coils on the side of my bed, 4 zigzag shaped ones, are bent outward. One side of my bed is lower than the other. The material on the boxspring looks stretched out and seems to be coming apart. My son's bed is starting to do the same thing. I talked to the manager at Mattress World, and he told me I should hire a mattress cleaner to come in and clean my mattress so the warranty might be okay.

I complained to Sealy because the 3-year old mattress I bought had a severe dip in it. They came to my home and took lots of pictures, lots of measurements and decided that my box spring had a stain and that I sat on the bed too much. I do not sit on the bed too much. I weigh 275lbs. Sleeping on my side of the bed, my butt hangs close to the edge. When I turn around on bed, my knees will hang over the bed.