Sealy Mattress Reviews

Well I just got off the phone with JC Penney customer service regarding the return of my 2nd Sealy mattress set in the last 6 months due to excessive sagging from sleeping in it which is odd because I only weigh 160lbs. I was told that the first bed that was sagging almost 2 1/2 inches at seven months of use was most likely a manufacturer defect or caused in delivery and that it is their "best selling bed". So they talked me into replacing it with the firmer version of the same bed only to have the same thing start happening within 10 days.

In 2012 I purchased a top of the line Sealy Pillow Top King mattress set. Within 6 months it started decompressing where we sleep. Called Sealy, whose plant is less than 10 miles away, and after submitting a lot of paperwork and photographs, a couple months later a tech showed up and did a "compression test". He required to be alone in our bedroom, weird but true. His findings was that it didn't meet the required decompression to qualify as defective but after another 6 months I could file another claim and by then it will probably qualify. It continued to get worse. I called to have another inspection done and was quickly told "the warranty was only good for 1 year". I advised it says 10 years on the mattress. The lady said "you purchased it as a friends and employer program and because you got such a great price the warranty was only for the 1 year". It did no good to discuss further. I asked for the manager and she quickly stated "I am the one who handles these matters and that is the final decision". It's horrible and we have got to buy another but never Sealy.

I should never have purchased online! What was I thinking? (That I'd save a couple hundred dollars on a reputable brand.) I have a hard time believing Sealy would put their label on what was delivered. The "box springs" was 3/4" lower on one side in the center than on the corners (not on the bunched up fabric, which will make the real difference even greater), and almost as much of a difference on the other side. (My partner is in construction and we noticed the severely warped wood immediately.)

My husband and I waited almost twenty years to get a new mattress. We finally got one from Sears. It's a sealy posturepedic king size. Didn't want to pay that much for a mattress but we went ahead and got it. This was the worst purchase ever. It's sinking in the middle. I had to roll a old comforter and put it under the mattress in the middle. I will NEVER buy this brand again.

My husband and I purchased a mattress last year at the Brick in Red Deer Alberta. They assured us satisfaction guaranteed. After sleeping on the mattress we chose 3 nights we were convinced this was not the mattress for us so we returned it. We purchased the $159.97 mattress pad to ensure possible return. The price of the pad (inflated never the less) was our insurance to be able to return the mattress if we did not like it. We then chose the Augusta 2KP. At this point the sales agent reminded us that we were not able to return it if we were not satisfied.

We finally decided to take the plunge and "upgrade" to a king size bed after a couple years of talking about it. We went to a couple other stores and tried out mattresses until we found one we liked. We then decided to go to sleep country and compare prices. After trying out several mattresses we decided to go with the posture pedic luxuria. Everything was really good, customer service, delivery and set up. After a couple weeks, we were sleeping very comfortably and were happy.

After only a year, I had to call Sealy Canada to complain about sagging in the middle of the mattress. No matter how much I try to sleep close to the edge, I always wake up in discomfort in the middle of this piece of crap. The Brick (store where I purchased the mattress) sent a technician to measure with a ruler and take photos. I got a call 2 weeks later saying it doesn’t meet Sealy's 1 1/2 inch requirement. I plan on calling Sealy Canada again to complain. What a colossal disappointment knowing that I trusted Sealy to be a premium and trusted name in the mattress industry. I was also turned off by the sales staff at The Brick who recommended this mattress in the first place. This was not a good buying experience.

We purchased a sealy memory foam, firm mattress king size in June of 2008. After 3 years, the mattress started breaking down, and today, it is a nightmare. We are guaranteed to have horrible backaches each morning. AND Mattress firm will not do **. I was told I would hear from Sealy customer service 5-7 business days after writing my review on 11-19-2014. Well it is Jan 2015 and I have never heard anything... DO NOT BUY this mattress!

I purchased a Sealy mattress from Sears and had it delivered to my new house. Because of sickness in the family, we were unable to use the mattress for two months. We quickly realized that the mattress was not what we thought we were buying. It sags worse than any other mattress we have had in the past 50 years. We purchased four mattresses in this time and none have had a sagging issue. When Sears was contacted they said that for $75, they would send a representative to look at the mattress. This is the worst customer service policy ever. I therefore will not be dealing with Sears or Sealy.

Having read all the complaints about Sealy Posturepaedic beds on your site, I wrote that I was now on my 3rd mattress (which was checked and tested - as Sealy acknowledged my complaint as genuine). As I'm still not happy, they have offered the store my money back and I am in the process of choosing a different brand from the store. The manager and his assistant have been extremely helpful, patient and supportive throughout. I have no qualms in recommending the Carpetrite store in Stanmore, Middx. UK. Good luck to all those having difficulties with Sealy - quote this website, I'm sure it helped my case to a satisfactory conclusion.

Approximately a year ago, my grandmother purchased a queen Sealy pillow top medium firmness mattress for me to use 3-4 nights a week while I'm at her house to provide assistance. I owned a comparable Sealy about 10 years ago and liked it. As was said in the first post, the mattress I received was nothing like the one in the showroom and the springs seem to be at all different elevations. I called Sears immediately and within a few days, they brought a replacement, but of course, it was maybe slightly better. The mattress is the worst I've slept on anywhere. My girlfriend and I are having extreme pain in our necks and backs, and sometimes numbness in arms and legs. I'm saving some cash to get a new one, but dread having to sleep on this junk that we paid way too much for until I can replace it. Even as I'm typing this on my tablet in bed, I'm experiencing the numbness in one arm.

Sealy Posturepedic bed is the worst bed I’ve ever had! First 100 days when you can return it, it feels all right, but right after it starts hurting your back and then you start feeling springs! Sealy will not consider it under the warranty and would not refund or exchange it! I complained to BBB and they closed the case.

Sealy mattress is the worst I/we have had. Not the same as the one in the showroom and it developed serious unevenness after 2 months. Sealy and Sears won't honor 10 year warranty due to their loopholes. So don't be silly, DON'T buy Sealy.

My wife and I purchase Sealy king size mattress. Today we got it and opened up - we could even live in the house. The gases that it put out weren't tremendous. Call them up the very same date and return it and they said “No, hell no.”

We purchased a sealy memory foam, firm mattress king size in June of 2008. After 3 years, the mattress started breaking down, and today, it is a nightmare. We are guaranteed to have horrible backaches each morning. AND Mattress firm will not do **.

Neither my wife nor I are large people, but we have gone through 2 Sealy mattresses in 4 years (and we travel 1/2 the year). The first was replaced by Havertys under warranty, and now the 2nd has collapsed. We will not try Sealy again, we'll pay for another brand!!

My experience with Sealy Canada was awful. My mattress carries a 10-year warranty and apparently the sink that is in the middle of the mattress does not meet the requirements. This is the second time Sealy refuse to comply with their warranty.

Only after 4 weeks did my newly purchased Sealy Oceanside resort firm mattress had serious defects displayed. 2-3 weeks shown considerable lack of support with lumps and bumps. I contacted both Sealy corp office and Ashley Furniture warranty claims and sent supporting pictures. We are awaiting a total refund and will purchase a Simmons from another store.

Just as all of you have commented, the plush top sinks almost immediately and does not reconfirm its shape. Then within a few months, the springs underneath fail, leaving you with the equivalent of a 14th century feather bed that requires your tugging on the bedpost, just to get out of bed. And also, going to Ashley in my case, they were no help at all. But then I called the compliance/legal officer for Tempur (they bought out Sealy months ago) and it was a breeze. In fact, some of the requirements for replacement that the retailer's CRM has blatantly refused to rescind were found to not apply at all.

A NEW Sealy mattress set as a gift to my 84 year old dad days later found that it had come with bed bug infestation inside the box spring. Returned the mattress set to Costco and they gave us store credit (at 1st). Not wanting to buy from the same lot or location, went to another Costco and used the credit to get a replacement... but was smart enough to open (un-bag) the set in the parking lot only to find bed bugs falling out. We brought the store manager out to look, and only then did they give us our cash back. Sealy is the worst! I posted the issue on FB and no reply or acknowledgment of the issue.

This is an addendum to my comments of October 14, 2013. Still no satisfaction. Not sure if it helps to write up a complaint on this site except it may save someone else a lot of money and frustration. Mattress checked again nearly a year later, still not enough failure to qualify for a replacement and another $50 down the drain. I feel like the old lady who throws the tire through the window except the mattress is too heavy to do that. Perhaps I'll just dump it at Mattress Discounter's door and leave. Depressions are deeper but not the required 1 1/2". Of course measured without any weight on the mattress. I cannot be convinced that the "memory foam" layer does not compensate for the failure and prevent an accurate measurement.

Seven months ago we purchased a top of the line Sealy pillow top mattress. After having this mattress for only two months the pillow top began to compress/sag. We are not big people and there is no reason this should be happening. I contacted the store where we purchased it and they sent out a technician to look at the mattress. He stated that there needs to be at least 1 inch sag for the warranty to kick in. He put a string across the mattress one side to the other then pressed down on the mattress where the mattress is sagging. He then waited a short time and measured from the string to the top of the mattress. Really! This is their test?

Over $2000 mattress was comfortable for about 3 months, then started lose its rigidity... Now the couch is more comfortable than the bed at a tenth of the price. My wife is lighter than me and she still finds it ok... I think it is really bad when a product like this doesn't last more than 6 months. It is a Sealy Posturepedic King... We have had it a few years now, but I cannot last more than 3 days at a time before my back is really sore. I filled in a "warranty sheet" and sent it off, that was 18 months ago, still waiting....

We bought a king size Sealy for $2100 only 18 months ago. Both of the sides of the bed are slanting to the point where I feel like I'm going to fall off the bed. What a waste of money. My husband is now sleeping on the couch & I'm sleeping in the middle of the bed with my feet where my head would normally go. And I still wake up with a sore back everyday. We are in our 30's. How much does a good night's sleep really need to cost?? I thought we were getting a top of the line mattress. Guess the next step is a $5000 sleep number bed.

Sealy does not honor their 10 year warranty on a $2,000 bed. They use the "any product found to be in an unreasonably unsanitary condition" clause to refuse my honest claim of faulty mattress. This bed has been covered by a waterproof mattress protector since it was purchased by me in 2008, brand new. There is slight superficial discoloration from the mattress protector lining. When I say slight, I mean that only the top fibers are barely discolored. After a class action lawsuit Sealy defined "Unreasonably Unsanitary" as having stains so bad that they would pose a health risk for anyone inspecting the mattress.

Bought an expensive top of the line Sealy mattress from Conn's furniture in Tucson and started making payments. Within 4 months one side started sagging out more than two inches and for 3 feet. Neither Conn's nor Sealy will repair or replace.

I bought a Sterns & Foster king size bed on 2/25/11 and within 4 months it began sagging and losing support. I called Havertys' and they did the string measurement test and took pictures on 10/24/12 and then again on 11/21/12. I was told the sagging wasn't bad enough to warrant any action. The no-load test is totally inadequate. When even a small amount of weight is applied to the mattress it caves in. I've rotated the bed with no help. I've slept on the coach and on the floor better than on this bed.

I purchased a king size Sealy Posturepedic (HALOPLKMT) from The Brick on Jan-12-2010 and turned the mattress a least 3 time a year and I've been waking up with a sore back and noticed a big difference between where I sleep and the middle of the mattress. So I've been trying to sleep in the middle of the bed but still wake up where I usually sleep. The middle of the bed is the way I remember how the whole bed felt like in the support it gave us when new. SO I went back to The Brick to talk about the warranty but they no longer send someone over to inspect it. They have you take pictures yourself and email them back to them. The problem is the sagging is not visible (sagging more than 1-1/2"). No proof of sagging, no warranty!!! What can a person do to hold these manufacturers responsible?

This is my second set, that I have change. It's not only saggy, it have a defect. The pillow top had shrunk, that is deform, super uncomfortable. I have given my complaint to the store (again). I have several herniated disk, and I feel the hole.

I slept on right hand side of bed for a few months and started to feel that I could not roll onto the middle of bed. I switched to left side of bed and it was fine for a few months and then I could not roll onto middle of bed - because it was higher. The right and left sides of the bed were much lower than the middle so there was no way I could roll upwards. Looking at the mattress it looks fine but when you lie on it, the depression is quite severe. On each side of the bed, the only space for sleeping is between the middle of bed and the sides. One night in my sleep, when trying to roll over, I fell off the bed. Sleep Country says too bad - the bed looks fine and they would only exchange it if depression was measured with a yardstick or broom but not with a person lying on it - but the whole problem being it sinks when I lie down on the bed. They say these are Sealy's specification. I am having hip surgery this week and do not have my own bed to sleep in because of the discomfort of knowing I may fall out of bed again. Sleep Country will not stand by their product - so now after less than a year I have to go out and purchase a new mattress.

I have 3 displaced discs in my left hip. I bought this mattress, after laying on it in the store. It seemed to be the firmness that I required. It was delivered. 12 months later I started sinking into a hole. It made my back much worse. When I complained, I was told I had to pay someone $50 to come out to look at it. My son told them no way, that I wasn't going to pay a dime. They also wanted me, a 84-yr-old woman to lift the mattress and take pictures (joke right?). They agreed to come out, no fee. He brought a cardboard cylinder with markings on it to determine how much it was sagging. I could see the sag with my bare eyes, but he determined it wasn't deep enough to warrant a new mattress.

Sealy Dante Park Pillow Top Mattress - Mattress is only 4 years old and sags in the middle. The formula that Sealy uses, well let's put it this way, I might as well buy a new mattress. I paid almost $800 for this POS. Total junk! Do not buy at any price or sale, you will be replacing it.

In reading so many of these stories, I feel I could have written each one myself. We too bought a Sealy Pillowtop mattress. When we bought it, we did not pay much attention to the fact that it had a ten-year warranty. After several years, we noticed when we made the bed the two valleys/grooves in it were becoming deeper and deeper. Upon rotating it, we read the tag a bit closer and discovered the warranty. We called Macy's. They were very polite and friendly. They arranged to have a tech come out. He measured the grooves and discovered they were almost 2" deep and we qualified for a new mattress.

We have a Sealy Saxon mattress from Sleep Country, Canada. About two years ago, I started a complaint report about our mattress. It was sagging and that made it very uncomfortable to sleep on. Finally, last week, they sent out a technician to evaluate the mattress. He found it to be sagging as well the center spline was broken. This report was sent to Sealy, at which time they stated that the warranty was not serviceable. According to the manufacturer, we did NOT follow the warranty. We were told that we were suppose to put slats (5) across the wooden frame as well a block to support the center of box, this we did. I do not recall the part about the slats, but to do so would cause the foundation to be flush with the frame and the possibility of the box and mattress sliding to the floor during sleep time. I was told that the boxes are now made of pine (a soft wood) instead of the old frame of hardwood - just wonder why the box is built so flimsy as to allow the box to need extra support. I will be checking further into other manufacturers to see if they have the same issues. We are NOT likely to be purchasing a Sealy bed again in the future.

I have back issues and our old mattress was starting to lose its support after about 8 years. We bought this Sealy mattress call a Sandberg Firm. After a year and 9 months, I was having back problems not related to the mattress. However, it made my back much worse up to the point where I was literally crippled by the time I got out of bed in the morning. I had to use a walker! For the first time ever. I didn't even bother with trying to make Sealy do anything about it. We had sent back a mattress once before (to the store where it was purchased) and they made such a big deal out of it even though it was plain the mattress was totally warped out of shape. They took it back but made it clear they didn't like it one bit, and were not at all courteous about it. I can do without all the drama. I just purchased a Serta, firm with a pillow top filled with memory foam and gel. Hope it lasts longer than the Sealy!

I filed a warranty card complaint with Sealy concerning loose or damaged coils/springs as well as mattress sagging. My primary complaint was the springs. After contacting Sealy, the manager said the mattress sag was not severe enough. I inquired about the springs and the issue was totally ignored, even by the mattress inspector that was sent out to evaluate the mattress.

I purchased a Sealy pillow top from Ashley Furniture. Within six months it was uncomfortable and sagging. We logged a complaint and a tech came to measure. He found the bed faulty and a replacement claim was created. A new Sealy pillow top was delivered. Within two months we knew this would be an issue. After another six months we logged a complaint and once again the technician found the mattress to be faulty. We are now waiting what has been six weeks trying to straighten out this issue. We chose a different model and had to pay a $400 difference for an upgrade. It is still Sealy therefore we are very leery. The bed we have now sounds 100 years old as each time you move the springs are loud and it is extremely uncomfortable. Needless to say the used mattress we were given, and had for 10 years, was better so far than anything Sealy has provided that was "supposedly" new.

I called the company and they sent out a inspector, which was a joke. He did not test the firmness and support. He reported to the company there was nothing wrong, like I'm crazy. They did nothing to resolve the problem, but told me the inspector saw nothing wrong. I was the one that slept on it. I had been sleeping on it and was very uncomfortable because it sags at the head of the mattress. Feels like you are sleeping with your head downhill. No warranty tag. I don't feel I should have to pay for something that I can't sleep on. They also told me that I took the tag off, WHICH I DID NOT.

I purchased a Sterns & Foster mattress/box spring set from SLEEPY'S in Jan 2013. The price was 1799.99. I noticed after about 4-5 months, the mattress was not the same. It continues to get worse so I called SLEEPY'S and they gave me the number to call to start the warranty process. The guy came out to measure and he said my box spring has a "pitch" to it and my mattress was at an 1 1/4" sag to it. I waited for SLEEPY'S to call me but I ended up calling them to learn that they were sorry but Sealy's warranty stated that it has to be 1 1/2" to be declared a defect! I have to wait a year to open another warranty claim! I am still making payments on this purchase and not sleeping well because of this mattress.

The online purchase agreement was for 2-3 weeks. After purchase a call came a week later from Sealy to my voice mail. I called back a few days later when I noticed the call and was offered a date 3 weeks or more after the date I called them back, not within the original 2-3 weeks from ordering. They said they weren't delivering to London for a whole week after the 3 weeks was up, which sounded unbelievable. So I was offered the first available date of 7th June, a Saturday, about 4.5 weeks after the original order. On Saturday 7th, I got a call in the morning from a CEVA Customer Service rep to say that the mattress had not been delivered by Sealy to CEVA the distribution company's warehouse, so there could be no delivery to me. I was told that as soon as the mattress arrived it could be delivered to me the next day.

I bought a Sealy Hybrid mattress with an adjustable base at the Friends and Family event at the Sealy Warehouse. The bed was comfortable and it still is. However, from the first night I have slept on it, I wake up everyday with back and leg pains. And it sleeps hot which it wasn't suppose to do. I am hoping this is just temporary. But it has been almost three weeks and there is no relief. I spent over $1100 and was told that because I bought it at this event, there is no recourse for sleep discomfort. I am wondering if they sold me a defective mattress. I am putting in a complaint to see if they will do anything for me, but the treatment I have received by customer service has not been favorable.

My husband and I purchased a Sealy pillow top mattress from Art Van in Taylor, MI in February 2012. 3 months after sleeping in it, both my husband and I started to experience similar back problems. I called Art Van and they stated we needed to give it time to get used to the New mattress. 4 months later we couldn't take it anymore as both of us were so severe, we started to see a chiropractor. I called Art Van again and they sent out a technician to measure our mattress. It did not measure 1 1/2" as required for a manufacturer warranty claim, it was only reported as 3/4" so Art Van said there was nothing they could do and to turn the mattress as that could help.

Purchased top of the line mattress set and protective mattress cover (warranty) from Dufresne in Kenora, Ont. Mattress began to discolour badly on both sides and all over entire surface. Dufresne sent their "cleaner" to inspect and he had never seen a situation like ours before and recommended replacement saying there must be something inside the mattress. Dufresne and Sealy declined firmly even though the warranty was still in effect. I have purchased a Whole Home set Sears and very happy with it. Will never go to Dufresne Furniture or Sealy again. Customer service is NIL.

Sealy as a company has possibly the worst customer service I have ever experienced. To start we bought a 1,000 plus dollar opti-cool affair and matching box spring. They loaded it up and we drove home. Moving the mattress upstairs to the bedroom was easy but the box spring (labeled a normal queen) weighed about 450 pounds and took several people to haul into place. On opening the box spring we found it was an "up" adjustable deal, except it was for a full bed. Calling the company I was placed on hold for 40 minutes, hung up on THREE times (not accidental we could hear the woman talking to her friend as she picked up the phone and then clicked it down again rapidly) and generally ignored for three days of leaving messages, automated phone trees and customer service agents bouncing us between the factory and the corporate headquarters with no one willing to take responsibility.

The mattress top starting lumping up after the first year. Now after less than three years it is lumping up in more spots. I am not talking about indentations from where you lay. We have those too. These are patches where the foam forms a hump. The place told us we needed to buy a mattress cover for another $100 or they wouldn't back up the mattress. They no longer exist.

I bought a Sealy Posturepedic Coral Springs Firm Euro Pillowtop for my 86 year old mother. Warranty, customer service, product are a joke. I'm in the process of getting Ohio AG & BB forms for Levin and Sealy. JUST SAY NO TO THIS RETAILER AND PRODUCT! MCABE99729

In February 2012, we bought a Sealy Southerland mattress and what we THOUGHT would be a matching box spring at Mattress King heavily discounted. For some time, I have had back pain when I first get up and have constant residual soreness in my mid-back. My husband has Parkinson's and has some mobility problems. It is so difficult for him to maneuver on this bed that it is quite frankly affecting our sex life. I have more trouble moving around than is normal for me, too.

I purchased a sealy PP, Posture Royal ULF 517220 Queen Mattress on May 9, 2013. About 5 months later I noticed an indentation in the mattress. I turned the mattress around and 4 months later the same thing happened. I called the Levin's, where I purchased it and they sent a representative out to measure the indentations. They called me back to say the indentations weren't enough to qualify for replacement. I have been going to the chiropractor for five months for alignment of my back from this inferior mattress. It seems to me you are making inferior products and making the public your scapegoat. I hope to hear from you soon, as I am ready to call Better Business Bureau. You should be ashamed of yourself for letting this happen to a company that at one time had a wonderful reputation. I hope to hear from you soon as I am going to pursue other avenues.

I am writing because I am completely at a loss of words with what has occurred with the Sealy Company within the last four months. I have never in my life had such a poor consumer's experience. Let's start from the beginning. Both the mattress and box spring that I had bought in 2012 became defective so I made the steps to getting a replacement. Finding a replacement for my mattress and box spring was close to impossible because of the little help your customer service gives its customers. I had to on my own search for a comparable mattress and call in a dozen times to check and see if it was comparable. I ended up choosing the Mebane classic series and sent a check to Sealy for 240$, which 140 was for the delivery and 100 was for the mattress up fee because like I said it was near impossible finding something comparable since I received little to no help.

We purchased a Sealy Optimum OptiCool Mattress that was delivered by Boscov's in January of 2013. In December of 2013, we noticed sagging in the center of the mattress and bulging at the sides. We called Boscov's to schedule an appointment for warranty and immediately we were ask if we had a center support on our bed and we don't (our bed was not made for a center support and we were told by the Boscov's sales person that we needed 5 slats on our bed in order for the warranty to be active. We also questioned the delivery people about the slats and they also told us that 5 slats were sufficient for support.

We purchased a Sealy Posturepedic Mattress set (Notting) from Leon's Canada in April 2012. The mattress was comfortable for about one year and then we began to notice back pain and knee pain and shoulder pain in the morning. Both sides of the mattress sink in when sleeping with a big hump in the middle, the outside is rock hard like we are sleeping on the frame. By looking at it you don't see the indents as there is memory foam on top (a pillowtop). We called Leon's and arranged an inspection of the bed. The "inspector" put a weighted string across the bed (what a joke) and said "we can't do anything about this bed. It looks fine and I can't get a reading where the level dips anywhere on the bed." I asked him to lay on the bed and then he would be able to feel what we are feeling. He said "no we can't do that." I asked him how he would be able to see what we were complaining about without laying on it?

I purchased a Sealy Posturepedic mattress (SE7005/0MAT) for $400+ by phone from Sleepy's on 12/18/2013. Most of the time, I slept in the middle of the bed by myself. When I slept in the bed with a companion, we noticed that it sagged in the center of the mattress. On January 19, 2014 I called Sleepy's to look for a remedy. After being told that I had exceeded the 30 day satisfaction period, I persisted. I was offered a good will satisfaction replacement for $150 additional. I persisted again. Sleepy's ordered an inspection by Bed Chk, Inc. which because of numerous snow was delayed until 2/6/2014.

DO NOT BUY FROM EITHER COMPANY!!! I have a Sealy Mattress purchased at Sears. The mattress is less than 2 yrs old and only used about 7 months per year. The mattress squeaks and creaks every time you get in or out of bed. The mattress inspector came, took pictures of the mattress and frame and declared the frame as perfect and the mattress has a manufacturer's defect. Sears first approved a full replacement then called back 36 hrs later to refuse the claim. THE SEARS WARRANTY IS A TOTAL FRAUD. Look up the NUMEROUS BLOGS and COMPLAINTS about Sealy and SEARS. DO NOT BUY FROM SEARS or SEALY. YOU WILL BE SORRY!!!

Sealy Posturepedic Mattress - On 3/6/14 my husband and I purchased a new king-size mattress; one side plush, the other firm. Today it is 3/19/14, and there is such a big hump in the middle that it looks like someone is lying in the middle of the bed under the covers!! I am totally satisfied with the comfort factor, but the looks of it is just awful and embarrassing to look at.

I bought this in February 2012 from Dreams and getting shut of in March 2014. Waited 8 weeks for delivery and paid approx $550. It is a mattress where you can only use one side. The side that you are supposed to use has a layer of foam on it that holds all of your body heat and makes it impossible to sleep. I haven't had this type of mattress before. I have had to turn it over and use the side you're not supposed to sleep on so that I am not constantly waking up through being too hot. To add to this, it has always been a very noisy mattress no matter what side was used. Just sitting on the bed or turning over made a racket. I won't buy Sealy again.

I purchased a mattress for the second time due to sagging problems, they were giving me credit for the mattress but told me I have to pay for the delivery of this mattress because on the first problem mattress, they waived the delivery charges so they can't do it again. Well why do I have to pay when it's not my fault the mattress is faulty... I bought the mattress from Sleepy's located at 25 Gateway Shopping Ctr, Kingston, Pa. 18704.

Bought the Sealy Queen Pillow top in April 2013 and wife had to put a pillow under her side for proper sleep support the first night! Over the next few months, we both suffered back pain requiring chiropractor treatment who advised us our backs were misaligned. After a few months of sleep agony we finally called Sears where we bought the bed and were referred to warranty where we got no support whatsoever. We got rid of the bed and bought a Sleep Number which is much better but we are still recovering from back problems but not severe enough for treatment now.

WE bought a Sealy blue frost euro top mattress set in September of 09 and by 12-09 it had big dips in it. The store told me to call Sealy company because it was over 30 days. They sent a man out to check it out and he agreed that it was defective, and we received a new one. I thought the problems were taken care of then, WRONG!!!... The second one lasted longer but by the end of the 1st year it was just as bad as the first one. I called Sealy again and was told that I would have to file a complaint, have it inspected again (there was a charge for this) and if it was found defective I would be responsible for delivery fees plus the prorated fee charged for replacement (using their formula of 3/10 times the price divided by date of purchase).

I purchased 2 sets of twin Beds 1 full Sealy Mattresses from Costco at Pentagon City Arlington, Virginia. On October 1, 2013, we found a bed infested in bedbugs. It was narrowed down to them Sealy/Costcos because other beds was in original manufactures plastic and was removed to do heat treatment. They had bedbugs too. Very intensive heat treatment was done and I was billed but leasing company it was clear they was not at fault. Filed complaint, both companies ignored me!!!!! Sealy said not their fault my 13yr old bit up fear of sleeping in bed any bed. So if your mattress has issues in sleeping from proper pillowing and manufacturing, pray you don't have my nightmare of bedbugs. Imagine how we feel. Sealy needs and will be held accountable to be accountable.

These sleep country people are unprofessional and rude. Don't buy anything from them if you need your mattress fixed they will laugh in your face and screw you over every turn they can. First off our bed was delivered and the box spring had a gaping hole in it. Sent it back. Next box spring had a big slash in it they had to take it back. 3 mos later we are stuck with a new queen size Sealy p.O.S. That the foam is falling, slipping, wiggling its way out underneath and the bed now has a major dip and I mean major hahaha and they want us to pay for this??? Pay for a $2000 dollar bed that's defective!? Hell no. I'M 9 mos pregnant and my husband works 12 hrs a day. ******* Sealy and sleep country. I'M furious the lady wants me to get a broom stick and a measuring stick over the phone and tell her what's wrong...Excuse me but **** you can't send someone out?? Don't buy from these people * don't *.

We purchased a Sealy River River Crest, spring-free mattress about 4 years ago. By year 2, we SHOULD HAVE sent it back. Now 4 years later, we just bought a new mattress, NEVER AGAIN A SEALY, because the deep ruts that developed where both my husband and I sleep are incredibly uncomfortable and hurting our backs. We rotated the mattress every 2 months trying to alleviate the sinking in. Nothing helped. This mattress must be a defective design. I wish I had read more reviews before our purchase. It appears many others have has this same issue. DO NOT BUY THIS MATTRESS. It is throwing your money away.

We purchased a Sealy mattress from Sleepy's 2 years ago and it began to develop uneven patches and became distorted approximately 3 months after our purchase. After many months of back pain, we called Sleepy's and they supplied a number for us to call to have Sealy's send a warranty adjuster to the home. Sleepy's requires that in order for our particular mattress to be defective, it must sag 1 1/2 inches. The adjuster measured the depression at 1 5/8 inches, sufficient for it to be defective (one look at the mattress and its uneven surface would verify the claim. He also stated that the box spring, purchased at the same time as the mattress, had less than 1/8 inch depression, confirming the mattress is defective. However, Sealy claims that the bed frame is insufficient because it only has 3 slots of wood on the frame and not 5 and voided the warranty.

This is an addendum to my previous complaint of July 22, 2013. We grudgingly paid the $50 for the 'inspector' to come out and look at the mattress. His determination was the failure was 1" on one side and 7/8" on the other, not enough to validate the claim of failure - claim rejected. This mattress was purchased in February so is only 7 1/2 months old. The frame is acceptable and the foundation was purchased with the mattress so no problem there. End result: we are stuck with $1500 for a failing mattress and back aches. Meanwhile we just have to live with it or consider the money a good lesson and go buy another mattress if we can find one that is not trash.

We purchased a King Sealy Springfree Meadowbrook mattress and paid over $3000. The mattress had a 20-year warranty. After the second year the mattress started sagging and eventually got worse. We have lived with this bad mattress for a total of six years. We are taking it to the dumpster today. You might suggest that I apply a claim under the warranty. I'm not going to waste my time after reading all the other attempts to do this. Sealy creates junk products, sells them at ridiculous prices and then has no intentions of honoring their warranties. It's interesting that Sealy puts such long warranties on their products but on their website they tell you that they will only last 8-10 years and then you should replace it. I think they made a mistake and meant 8-10 months. I will never give Sealy a dime of my money again. Buyers beware.

I am impressed to read complaints like these! I bought in Brazil 15 years ago my 1st SEALY-Posturepedic/USA (imported) and even today is almost perfect... Now my mattress to be with my mother who loves too much. My only complaint: (if after 15 years is valid): the pillow that was made with Acrilon or something was lost all volume. In 1998 Visco and Latex not used yet! Out this detail could say the Posturepedic is eternal! Last week I ventured to buy another one (this was done here in Brazil) Model St. Germaine (I think is the simplest type). It is not as soft as I like but bought "Goose Feather" pillow top. I confess I'm afraid, after reading testimonials ... but thought it was good until today, stable! My back is aligned again after a few weeks sleeping on a sofa bed! The edges are well structured. The Aloe fabric cover is very soft and beautiful quilted. I could talk more about this mattress but I think it is already good for now. Good luck to people who chose, like me, sleeping with SEALY.

We bought a Sealy Optimum memory foam mattress for $3200.00 one year ago. We also bought the box spring and waterproof mattresses they recommended. This is the highest quality foam mattress Sealy sells. It was a little firm when we first got it but we gave it time and after about a month, we thought this is the best mattress we have ever had. It came with a 25-year warranty. We figured this is the last mattress we will ever need to buy as we were 60 and 65 years old. It is now one year later and the bed is starting to cause back aches as it is not supporting our bodies like it did at first. The foam raises back to a level position once we get out of bed but is losing its support when weight is applied.

I exchanged my new Sealy queen pillow top mattress after a few months because of the huge sinkhole in the middle. Sound familiar? I couldn't roll over on either side without contorting my body. It was comical in a way, like a baby trying to rollover for the first time! The sales guy at Sleepy's seemed pissed every time I called but I did get a new one after I suffered through the trial period. When the new one came I noticed that it was covered in multiple layers of plastic, tags, needed to be sliced open, etc... to get it out. Like it came from the factory. Then I recalled that the original mattress didn't have all the plastic, tags, etc... The guys just pulled it out of a loose plastic bag. I thought that was weird. Now I know why. I probably got a reject!

My wife and I had been sleeping on a full size mattress for over 10 years that we paid about $350 for at a discount mattress store. It was comfortable enough, but we wanted a queen sized bed. We decided it was time to get a new, nice mattress that was name brand. We went to our local Sealy retailer, and bought a new pillow top Sealy for around $800. Within a few months, my side of the mattress began to sag towards the outside edge. A few months later, the middle of each side of the mattress began to sag. We are six months or so into owning a new Sealy, and it sags?!

My husband and I bought a King Size Sealy Posturepedic Bardstown Plush from Furniture Liquidators in Seymour, Indiana less than 2 years ago, "worst mistake we ever made!" Obviously from reading all of these reviews, it's not the retailer, but they made zero effort in helping us. They were extremely eager and a ton of energy when they were wanting my $2100.... We just got the same number you all got which helped none at all. We bought a new bed, frame, and mattress together, so they cannot use that. We had the bed less than 6 months and I noticed a dramatic drop on my side. I bought this bed because I have severe RA. Not only has this bed caused sleepless nights, horrible flare-ups from RA, but has caused some pretty hefty issues in my marriage.

I bought my Stearns and Foster mattress set from the Sealy Factory (South Gate) direct. I had issues after 3 years and when I called the factory back, they said they will send someone to look at the mattress and fix the problem. They did send me a new set. Now I have issues with the new mattress they sent me and when I call them, they are saying, "We can not talk to you here. You need to call the 800 number." I called the 800 number that was not dealing with customer service issues. Now they are telling me: "Go online and fill out a complaint along with original retail receipt and we'll get back to you." I keep explaining to them this was factory direct purchase and they are just running me around.

We had two replacement mattresses from Sleepy's as they began to droop/sink within one month of purchase. We gave up after the second and decided to go with a IKEA which was 2/3 the cost and have never been happier. Sleepy's did offer to replace the 3rd set but after 2, it was obvious all them had dismal quality at best. Lessons learned! Oh, me and the wife weigh a combined weight of 300 lbs.

Mine is the same story. Purchased this mattress and box spring from Sleepy's in New York about 5 years ago for $3,400. I thought that was a lot of money but came with a 20-year warranty. Started sagging and we finally called for an inspection. The test is this: Does it sag more than 1 1/2" with no weight on the bed? Ours sagged only 1 3/8" so they denied the warranty claim. Meanwhile, if you put any weight on the bed it's clearly got a big hole in the middle. Never had such a bad experience with a mattress. I'd love to find a good lawyer who can put together a class action lawsuit against Sealy and Sleepy's for deceptive business practices.

They do not stand behind their products, I weigh 150 pounds and within 2 years, it failed every test and they claim it did not have enough center support!

I purchased the Sealy Francesca TI king mattress from Sears. It is not a pillow top mattress. Within 8 months, it began to sag. My back began hurting. Sears sent the representative from quality control, and I too was told that it didn't sag enough - the required 1 1/2". Might I add that I purchased the mattress, box spring, and frame all at the same time so they had nothing to blame it on. The rep acknowledged that he could see the dip with the naked eye; however he had to report it "non-defective". I replaced a twenty year old mattress that was better than this...what a waste of $1300.00.

After sending an unhappy customer e-mail to Sears where I purchased the mattress, I did receive a call from Their Blue Ribbon Service department-- he investigated, and I have been told I will get an even exchange from Sears- not Sealy- because he too sits on the side of his mattress o to put on shoes, talk on phone. and had never heard not to.

After investing a lot of money in a new mattress that has a really nice fun-fur type fabric cover and a cushy pillow top, a perpetual sag started to occur under the posterior area after only a month. Suddenly I was waking up daily with lower back pain. The mattress companies have a policy to "deny, deny, deny," and we can all agree to that being true. Who would have guessed? There may as well be no warranty on pillow top or Eurotop mattresses since body impressions are not covered and since the sag needs to be an incredible 1 1/2" deep to be a warranty issue! I will never try another pillow top or Eurotop mattress again. I noticed a US company online has gone back into making regular old fashioned 2 sided mattresses that are 17" thick. They are not cheaply priced and may be worth looking into.

Purchased Sealy Mattress in February at Mattress Discounters. It started failing in about four weeks. Our former 20-year-old mattress was more comfortable. The 1 1/2" measurement is baloney since they have added a memory foam layer to the top of the mattress. This means that no matter how bad the remainder of the mattress fails the top will never drop that critical 1 1/2" because of the memory foam. "Body molding" is also a ridiculous term. This is only the fifth mattress we have had in 52 years of marriage and the only one to completely fail in the first five months. The others took at least 12 years to show any evidence of body impressions. After reading the comments below, I doubt that we will get any satisfaction. I guess we have wasted $1500 with no chance of recovery. Will probably donate it to the local girls' home if they will take it.

Re mattress - purchased January - defective July: We purchased from Sealy at Harvey Norman in Frankston, Victoria, Australia and within six months my husband and I both have hip pain, shoulder and neck pain. We rotated the mattress but to date, we are both suffering from lack of sleep due to mattress dipping in the center and hard at each side. What is going on? This is supposed to be a well respected company. I am typing this at 10:21pm and don't want to go to bed as I feel like this is a nightmare. This is not an exaggeration. We would like the CEO to spend a night on this bed and you will see.

Sorriest mattress I ever owned. When I ordered it online, it said it was a two sided mattress, but was not. Mattress Discounters would not take it back. I have had it only 3 months and it has already caved in the middle and left side. So bad that I have fallen out of the bed 4 times now. I weigh 180 pounds and am 6' 4". DO NOT BUY THIS MATTRESS. To be fair though, we also bought the same mattress the same time in a queen and that has been fine... so far.

I have read these reviews and most could have been written by me. We paid $1600 for a mattress that broke down in the first year. We also took the required pictures and it took quite a bit of time for them to replace the mattress with a new one which is even worse! We also gave up a comfortable old mattress which I now regret. It is such a hassle to go through the process of making the claim that I will just trash this mattress and do my homework before replacing it. I have heard so many horror stories about this and it seems it is such a racket that this company can continue to do this to consumers (they also made us pay another delivery charge for the replacement). I asked what they would do with the one that I sent back and he said, "Resell it"! I wonder if we all have gotten used mattresses as replacements!

I purchased a Stearns & Foster Euro-Top about 5 years ago and it began sagging almost 6 inches on both sides where my husband and I sleep. I called Sealy and they sent me a warranty package to fill out and asked me to take pictures. I did all that, then they called and needed a picture of the actual bed frame. I could not take a pic of the frame right away; husband was out of town for several weeks and I had a broken hand and could not lift the box spring. I ended up just feeling under the frame and sent them a letter saying it was just a regular frame, no center support like I originally thought it had. They have now denied my warranty. The thing is, before we purchased the Sealy 5 years ago, our other mattress lasted almost 25 years with the same bed frame, so in other words, they are blaming the bed frame, not the mattress itself which we paid $1,300 for. We had purchased a new box spring the year before that. Not only that, but all the stitching has come off around the mattress itself. I assume that is a bed frame issue too he? Whatever! I will never purchase another Sealy for as long as I am on this earth.

Total and complete junk! Six months after purchase, it started sagging. Now after a year, the sides of the mattress are collapsing on both sides. I weigh 125 and my husband, 185. We are not big people and both wake up with broken backs from this hunk of junk. It was $3k and Sealy wants me to jump through hoops and my bed is just a year old. This is by far the worst bed I have ever purchased and I have owned 10 beds in various homes over the years, all of which I still have. This one is a piece of trash. Don't buy this bed.

I’ve been having problem with mattress sagging (a dip in the middle) from day one. I’ve had it for six months now and it's worse. Mattress World told me it’s a bad bed frame. There’s nothing wrong with the bed frame. It was just an excuse not to warranty it. Poor advertisement and just a very unhappy customer. I will not recommend to anyone.

The same thing happened to us when we purchased the California king pillow top. Now our backs have never felt worse and we feel like we are living in separate foxholes. After talking with both Sealy and Sears, they gave us the same runaround and basically told us to ** off. What do we do? I'm going to throw it out in the front yard and let the neighborhood kids use it for a trampoline with a big sign thanking the Twin Falls, Idaho Sears store and Sealy for such abuse.

The mattress started sagging within a few months, but not to the 1.5" required for a replacement after purchase. The sidewall is coming out like the meat on a hamburger which isn't covered either. The retailer won't warrant this and neither will Sealy. I'm never buying another mattress from Sealy again.

I honestly am to a point where I am upset with the lack of communication with me concerning my replacement or fixing of my box spring. I purchased it and received it on Dec 23rd. By the end of Jan./Feb., it showed signs of breakage. I notified the Ashley Home Furniture Store in my town for the customer care to no avail. Finally, when I did get through, the earliest appointment was not until March 2. I patiently waited as the bed began developing back issues for me along with other bodily pains caused from discomfort. I received info on the 2nd that Sealy would be notified the following Tuesday.

I purchased the Sealy Seawind (46 SBR Windstream) in a full size. After 3 months, it was showing signs of sagging. I called the number on the warranty and they sent a representative out. He measured with a bar across the pillow top and came to the conclusion that the bed had another inch to go before they would send the mattress back for pillow top failure. It has been one year and the bed hurts my back so bad that I can no longer sleep on it. I would never buy this brand of mattress again. Also, if you move, it voids the warranty. If it was showing breakdown at three months, then it should have been taken care of then.

Queen size Sealy posturepedic Franchesica T2 - We bought this mattress at Sears 6 months ago. It has developed big dips on both sides with a big hump in the middle. It is really bad with your mattress pad to try to sleep on this. We were told this would be a nice mattress for someone with back problems. It was just my husband with problems but now, well anyone would have problems trying to sleep on this. It was not supposed to sag on the sides, not the case! It is very poor quality and not like the display one at all. And yes, we did go over several times before making this purchase. We are on a very limited income and cannot afford to go buy another mattress right now.

We purchased this king size Euro Top mattress from Sleep Country. And after 3 months, there were sags in both sides of the bed and a big lump in the middle. We contacted Sleep Country, and they came out and did the old measurement thing, and yes, like everyone else, there isn't enough "sag of 1.5" to replace the mattress. Not to mention the huge lump in the middle, which keeps my wife and me apart! I have been waiting with a sore back, and my wife with sore hips and now degenerated discs in her back, for the sag to get to the 1.5" mark, but it just never seems to get there. Just shy, of course (excluding the lump, which I will get to later).

I bought a new cal king pillow top from Sears in Santa Ana, CA. Nine months later, my back and hip are hurting and I’m tossing and turning, not getting a good night sleep due to this mattress sagging! Sealy 5/10 year warranty card is not worth using to wipe my ** with it!

I paid Nebraska Furniture Mart in Omaha, Nebraska over $900.00 for a Sealy mattress with a 4-inch memory foam top. I've had it for exactly 90 days and my spouse and I keep running into each other during the night. The mattress slopes in to the center and we have to fight to climb out of the hole. We dug out our receipt and found out it was sold to us as the last one of a discontinued model and with no guarantee or warranty. We went down and discussed it with the sales manager in the mattress dept and he said some of them do that. Heck, I wish he'd told me that before I shelled out $900.00. I could have taken Joan to Tahiti for a week, got drunk every night and slept on the beach and never had to worry about sliding into a hole in the mattress or getting a good night's sleep. Oh well, you live and learn. See ya in Omaha.

We bought the above mattress through Sears in 2010 as a firm and good back support product. Both of us experienced back pain after a year of sleeping on it. I couldn't attribute this issue to that new mattress as it didn't make sense until we went to a chiropractor. Only then did we read negative reviews regarding this particular brand (there are more than 60% complaints that are based on sagging and poor quality). Furniture medic that was ordered by Sears didn't find enough sagging - 1 inch instead of 1.5 inches to replace this mattress, and left us sleeping another 6 months on it.

We purchased this Sealy on 9/13/2010. We have a King and my husband and I are both slipping off each side. There is a large hump in the middle that it is impossible to move over to each other. I have my receipt and need to know how to get this Sealy replaced or my money back.

I have a Sealy mattress that is latex. I had it for 6 years and it has a deep sag in it. It also has a hole on the underside bottom. Raymour said that if it did not have the hole, it would be replaced for the sagging. This hole that is under the mattress is a manufacturer's defect! I am 120 pounds and this should never have happened. Raymour and Flanigan is a horrible store and I will never shop there again.

We shopped for a new mattress yesterday. We told the salesman we purchased our last mattress from them about 8 years ago and now it's sagging. We settled on a deal for two Sealys but decided to wait till the next day to sign and fill out the paperwork because it was late and I was tired. Meanwhile, we got home to find that our current mattress was a Sealy and its manufacture date was December 2006. Wait, that means that our $1,100 mattress we bought for $800 was at most 6 years old with a 10-year warranty. Only thing is that it did acquire some stains over the years and the "don't rip this tag off" tag was removed. No warranty. We decided not to go back to the store or to Sealy. Kind of reminds me of those folks who bought Kias.

Poor Quality and Worthless Warranty - The complaints are endless here. My complaint is the same as everyone else. However, Mattress World is in the same league as Sealy. They denied my claim due to a small spill, which wiped off quite easily and nowhere near the sagging center. My warranty completely states that if the product is so pervasively soiled, etc., it would void the warranty. Jeff, the service manager, feels that it is his sole purpose in life is to cheat people. Well, there is not much we can do folks. I blog everywhere so all my friends and family would know not to buy a Sealy or go to Mattress World.

We are on our 4th Sealy Mattress in 1 year. Every one we have had ends up with terrible dips and sags in it. The furniture store we purchased from had been very helpful but every mattress does the same thing. The last one only lasted 2 weeks! Now they are saying that it's not bad enough to return. Our backs and hips are killing us! I have to sleep on our old guest bed in order to get a good night's sleep. I can't believe the company can keep selling beds of such poor quality.

I am not happy with my Sealy mattress, as this is the third time I've gone through the same issue with Sealy mattresses sagging! I weigh approximately 115 lbs. After calling my local store, Leons, I got a rude customer representative that told me to go measure my own mattress and my info would not be passed along to a Sealy rep until I give them the sagging measurements? Isn't this what the rep is supposed to do? I don't know how to properly measure a mattress! I absolutely will never purchase another Sealy again!

The reason for my email is that I purchased a bed through Slumberland about 3 and 1/2 years ago or so and it started sagging in the middle. So I called on it and for it being under warranty, you guys charged me $35 for someone to come look at it and that is not right. I got credit for another mattress and I went to pick one out. I even upgraded a little. So now, we're 2 and 1/2 years later into that new mattress and it is sagging again.

Do not buy anything from Sealy or S and F. I read all the reviews too late. These $1400 mattresses sag and sink after just a short time. They do nothing about it and trying to contact them is next to impossible. I cannot express enough to all. I would not like anyone else to go through this. We literally will be throwing this mattress out after 2 years. And they do not want to discuss anything with you.

I purchased this Sealy Mattress in Oct. 2008 at a Mattress Firm. Within three months, it developed a deep impression where I lie. Mind you, this is a firm mattress. I turn my bed every couple of months and it also made a deep impression on the other side where I laid. In the middle is this huge ridge. If I try to lie in the middle, I literally roll to one side or the other. So after only less than a few months, this bed was sagging and uncomfortable. My last bed I owned for 20 years and it was more comfortable after 20 years than this new bed. I will never buy a mattress from this mattress maker again.

I thought I was the only one experiencing sleepless nights on my Sealy mattress bought from Bassett Furniture. I noticed an indent in the mattress almost from the start but when I read the small print on the mattress, it said that it was quite normal to have indents with use. Why in the world would Sealy think you would want an indent in your new mattress? I am embarrassed to ask two people to sleep on the bed with the big indent in the middle. I am going to try and get in touch with Sealy but it doesn't look promising. I am telling everyone I know who is shopping for a mattress to stay away from Sealy. Warranty, ha!

I have been a Sealyham advocate and owned at least 15 wonderful mattresses in my life, but this one, a top of the line $2300.00 mattress with a 10-year warranty, is a worthless hunk of junk. I hate it - I have from the get-go! I had someone out and they too said at one year it needed to be 1.5-inch off and acted like I wasted their time! I have never complained about a mattress in my life! People come to me for advice about buying things as they know I check them out really well. I am going to try one more time on this mattress as I know I am correct in saying it’s junk!

I am also from Alamogordo, NM. I bought a Sealy queen pillow top in February 2012. After four to six weeks, I went back to the store and complained. They came out, measured the drop in the mattress as 1/4 inch and said 1 1/2 inches was required by the warranty. I seem to have the same problem as other people on this site. The bed remains high and firm in the middle and sags on each side. I have to move to the middle to get comfortable, but before the night is over, my back is killing me. I cannot afford to buy another mattress at the present time, but my next one will not be a Sealy and not one-sided. This mattress is a piece of junk, but evidently the warranty is no good. Why bother to say there is warranty if you will not honor it when there is a problem?

This Sealy mattress is a Cal King, bought at Sears less than 1 1/2 years ago. I called Sears to let them know that this mattress has what looks like two hog troughs, one on each side of the hump down the center. This Sterns & Foster which cost $2000 on 1/2 off sale at Sears is manufactured by Sealy for Stearns & Foster. I contacted Sears customer service and they sent me the procedure on how to measure the sag. It has to be 1 1/2" to be called defective. This one is only 1 1/4" so it is not defective. This is the worst mattress we have ever owned and all we can do now is throw it away and buy a new one. We will never buy again from Sears. After 50 years as a Sears customer, this was our last purchase. Sealy/Stearns & Foster make junk mattresses and will not stand behind them, and from what I have read on this site, Serta is no better.

My husband and I purchased a pillow top Sealy Mattress approximately a year and a half ago and we are pissed off that this $2,300 mattress is a piece of **. We have two dips in our king size bed with a large hump in the middle as well! I have never in my life been so uncomfortable sleeping in my own bed and both my husband and I do not look forward to going to bed! I hate this $2,300 Pillow Top Mattress! Do not purchase a Sealy Mattress for you will be dissatisfied with the results as I have been reading other complaints that are similar to mine.

Sealy Holly Springs model is a piece of crap. This seemed to be a good mattress for a few months but then it sagged in the middle. I am literally lying at an angle. When I get out out of the bed, the mattress and box spring make creaking noise like an old wooden row boat. I complained and I had to pay $50 for the inspector from Mattress Firm to come and check it out. He measured and said it looked defective. I had a previous Sealy in the same frame for more than 10 years and it was great. My son still sleeps on it with no problems. Mattress Firm turned down the claim blaming the bed frame. What a joke. No responsibility for selling a defective product. I wrote to the CEO, R. Stephen Stagner. Of course, no response from him. Never will I buy another Sealy or from Mattress Firm again.

My husband and I dread going to sleep at night because we know it will be filled with tossing and turning and pain. We wake up as if we had spent the night sleeping on the floor. My side of the bed literally slopes downwards and my husband feels like he's seeping in a valley. There is a large hump or as we call it a "sandbar" in the middle of the bed. It is the only comfortable spot for a couple of nights until we rotate it yet again. We've had the mattress less than a year and both my husband and I have lost work due to severe back spasms and the need for a good chiropractor. We filed a complaint. After two months of continuous calling and emailing, they finally came out, only to tell us the "dip" in the bed wasn't deep enough. Their only recommendation was to upgrade to one of their more expensive mattresses. I can't possibly do that for fear of throwing more money in the garbage just to have more back problems. We are at wits' end and wish there was some type of recourse for this. A class action lawsuit? Something? Anything?

I bought a Sealy Donnelly Firm Plush Mattress in 1/11. It is now 8/12 and the bed is completely uncomfortable and is sagging on both sides where my husband and I have been sleeping. After reading the complaints here, I am pretty sure the company will not do a ** thing to reimburse me for this mattress. As another reviewer put it "As soon as you get off the mattress, the plush top springs right back up. You have to lay on the mattress and feel the automatic slump that you get put in." So visually, it is impossible to document the fact that the bed is flawed, thus no coverage. The warranty is a joke. The company is dishonest. This is the last Sealy I will ever buy.

I purchased the pillow-top firm Posturepedic made by Sealy, and literally within 2 weeks, it started to sag. I reversed the mattress and slept on the other side, and it started to sag. Now there is a huge hump in the middle of the mattress. We have another Sealy in the guest room that you can flip. It is at least 15 years old but is very comfortable. If Sealy designed the bed so I can flip it, I think the sagging would remedy itself. The bed is comfortable when you sleep on the hump in the middle at least until it starts to sag. At night when my back starts hurting, I have to move to the middle hump to feel better. When the hump sags like the left and right, what's next? If you're a side sleeper, Sealy Posturepedic is probably the worst bed on the planet. It was comfortable until the major sagging in the lower back portion. When you turn to sleep on your side, it feels like you're in a hammock. I will never buy another bed that you can't flip.

After 6 replacement base units, we still have a bed that will not support a headboard with excessive wobble. We are unable to sit in bed and lean back on the headboard, defeating the purpose of a headboard all together. The base unit mounting point is flexible and, without much effort, breaks away from the frame. All Sealy, NZ can say is - fix the headboard to the wall. We are very disappointed with our purchase.

I purchased a King Size Sealy Posturepedic Bed in October 2008. Within 6 months, there were indentations where my husband and I both sleep with a huge ridge in the middle. I tried sleeping more towards the middle to see if the hump would relax but it has not. I turn my bed around every couple of months. I can't flip it because we already know they did away with that so the mattresses don't last as long. My last bed lasted 20 years! What a rip off. My husband won't even sleep on it anymore and has gone to sleep in the guest room where the bed is over 10 years old and much more comfortable. I'm not sure there is a solution. I'm sure all bed makers have cheapened their quality to have a better bottom line.

We bought the new Sealy Opticool gel plush from Home Furnishings here in Alamogordo. Four days of sleeping on it and there was a definite sag on each side of the mattress with a "hump" in the middle. If I tried to roll over, I'd hit the hump in the middle and be rolled back into my "side" of the bed. I called the store and the delivery man came and pushed on it and said it shouldn't have sagged that quickly. They ordered another mattress and it was delivered. About a week of sleeping on it and the same thing happened. We went to the store and talked to the manager who said he would talk to their Sealy rep and get back to us. A couple of days later, he sent the same delivery man out who, this time, got a furniture strap and laid it across the bed. You could see the sagging on each side of the bed with the "hump" in the middle but he said that the sagging had to be at least 1 1/2" deep before the warranty would kick in. I sleep horribly and am awakened after a few hours of restless sleep with a terrible back ache. We paid $1500.00 for this mattress and it is the worst purchase and worst mistake we have ever made.

We bought a Sealy Mattress Donnelly Plush 6/6 Mattress - 50649761m ib on 07/03/10. We were told that we had a 10 year warranty through Sealy Mattress Co. We were told to take pictures and send them in. As soon, as you get off the mattress, the plush top springs right back up. You have to lay on the mattress, and feel the automatic slump, that you get put in. The pictures don't show anything, because of the plush top. So, Sealy Mattress Co. said there is nothing wrong with the mattress and besides their representative won't come and lay on the mattress. The warranty is a joke, and very little protection for consumers. We’re just out of pocket. Suckers, that we are, to believe a warranty with a company by the name of Sealy.

The Stearns & Foster Mattress made by Sealy is poorly made and has a large sink hole after using it for about 3 months part time at our cabin. It cost $1,600 and is worthless. The Ortho Mattress retailer is having me deal with Sealy. I have to fill in the info and find the original receipt even though I have the Ortho Invoice. They basically handle no calls over the phone for quality issues. How are they going to send an inspector out to a wilderness cabin via water access only in MN? I can send a digital photo with a ruler showing the depth of the sinking middle. I have just started the process but can see it’s a lot of passing the buck and virtually no customer service! Let the Buyers Beware!

I bought a Sealy mattress in July of 2011. It’s sagging in the middle and hurting my back. I was tossing and turning all night long. Horrible mattress! We are very unhappy. The inspectors came out, took pictures of the mattress, and said that he could tell and see the sagging in it. He turned the paperwork in and after 2 weeks I called the store to find out what’s going on. They said to call back in 3 months and they would come back out to take pictures. What? So, it can get worse? So basically I’m paying them to be unhappy with this mattress. Don’t buy a Sealy mattress.

I purchased two twin sets of Heyden Hall by Sealy at Mattress Direct in Conway, SC in December 2011 for the price of just under $2000. Less than four months of very little use, they were for a guest room, the springs began making noise every time someone moved, to the point of waking up the person in the next bed. It is like the springs are not connected to the frame. The side of the mattress sags down to the box spring. It took months of complaining and finally contacting the BBB before two delivery men were sent to inspect, measure and take pictures. It is now July 2012, and still not a word back from either Sealy or the store owner Allan Jorden, the worst businessman I have ever encountered. I now believe that Sealy has no customer service people, only those to pass the buck. They do nothing to help. The BBB advised me to follow up with an attorney since Mr. Jorden never responded to any of their requests for info.

The mattress was purchased in 2005. In the past few years, it has gotten so bad (sagging, indented) that my back hurts within hours of laying on it. I do not get much sleep. It sure was a waste of $900.00.

I bought a Sealy mattress just 2 months ago and it's sagging, as if someone had laid in it for years without moving! I noticed it was sagging right after purchase, but I brushed it off thinking no way it could sag within a day or two. I thought it had to be the mattress cover compressing. Now it's quite obvious. It's the mattress sagging! I am calling Sleepy's tomorrow and see what recourse is available and write an update.

I purchased a complete set of mattress over $1400 and it started sagging on the first month. Sealy sent out an inspector and he said that, yes, it had a severe sag for it being new. I was told to go to numerous stores to pick another, but all they had were mattresses that went over $2400 and a few that were low budget which looked like they were made very cheaply. So, I told them I could not come with that kind of amount and I would like to find something of equal value. When I called later on the status, they had closed the claim was told that I had to redo all - from taking pictures of the mattress to filling out a new form. I have started the process, so I’m hoping this time I can get something back or a refund would be even greater. I don’t recommend this company. Do a research on other mattresses and save yourself a headache.

I bought a Sealy Posturepedic when I bought my new house for $1,200. The piece of crap sagged 2.5 inches in the middle. My wife and I started having lower back problems and filed a complaint. Sealy sent out a representative to take a look at the mattress. The representative said that he filed a report and Sealy would contact me. No one contacted me back. When I finally got a hold of someone at Sealy months later, they said that they can't honor the warranty because of a minor stain on the mattress. They didn't acknowledge the ** 2.5 inches sink hole in the middle. ** Sealy and their criminal enterprise. Please beware consumers and stay away from a piece of ** brand that is Sealy. The Sealy brand is ran by criminals.

Back in November, I decided to splash out on a new mattress. When deciding which brand to go for, I remembered how comfortable the mattresses in the Hyatt Hotels in Egypt were, where I had spend many holidays. I looked up "Hyatt mattresses" and up came the Hyatt at Home website. There were all the mattress options available, promising a good night's sleep as good as in the hotel. Unfortunately, there was no delivery option available to the UK, just US delivery. Determined as I am, I purchased a queen size mattress and had it delivered to a friend’s address in NY, where it was subsequently picked up by my own freight forwarding company for UK delivery. Mattress cost $1,050 plus $150 US threshold delivery. By the time I had paid UK shipping plus import duty VAT, I had spent near $1,800, but I thought it was worth the effort. How wrong I was!

Follow up to my previous post: Mr. ** from the Sealy office called me back. He described his department as the mediation dept. I advised him that I was not calling to mediate anything because even if I win, I would still get an inferior, defective product in exchange for the inferior, defective product I already purchased. I told Mr. ** that the company simply needs to manufacture quality products that the public can use for more than 1 or 2 weeks. I told him sooner or later, the public is going to stop buying the product and there goes his job. Mr. ** informed me that the company only receives 4% of complaints out of the million of mattresses they sell each year.

I owned a Stearns and Foster mattress for 20 years and never had one complaint, but finally, it started to sag in the middle. I have a 20-year old Sealy in my other bedroom that my son slept on when he lived at home. It is still in excellent condition. I decided to purchase a new Sealy for my bedroom because I believed Sealy was a premier mattress builder and supplier who purchased Stearns and Foster. Wrong! No more quality Stearns and Foster or Sealy mattresses. They all sag immediately and there seems to be no way to get a quality mattress from this company or any other company.

We purchased one Sealy product on February 2nd, 2010. It was a whopping one month before we returned it on March 8th, 2010! We paid even more money for a Sealy Gracehill Harbor 66 mattress for a total of almost $4,000.00 between the two mattresses. By June, 2010, this mattress had more "support" problems than the first one. There was a huge hump in the middle of the bed and both sides sank down at an angle, causing one to roll off the edge of the bed!

After 2 weeks, the Sealy mattress has hump in middle. A person came out and filed report. We got a letter saying it didn't meet defective code. We've never had this trouble with mattresses in the past. I am outraged that Sealy is so disreputable. We spent $1200 for this mattress. They took so long to come out that now it's been almost 8 months since filing the complaint.

I purchased a Sealy Mattress from Sears. Within a week, my husband and I were meeting in the middle. The sag was unbelievable. I called Sears. They let us have a onetime exchange. We agreed. A new Sealy was delivered a week later. Guess what, it did the same thing in only one week of ownership. We tried everything to correct the problem; 2X4 plywood and flipping box spring. Nothing works. I can't even find anyone to talk to at Sealy. I’m out big bucks and need to fork up more money for a new mattress set. I had my old mattress for 26 years and it never once sagged. I should have never gotten rid of it. Of course, it wasn't a Sealy!

We purchased a pillow top mattress through Sealy direct. Within a couple of weeks, the mattress began to sag and have indentations. There is only one person sleeping on this mattress, and this should not happen. I contacted Sealy about the warranty, and they informed me that they could not do anything about it. The inspector indicated that it had an 1 1/4-inch indentation without anyone touching it. So can you imagine how deep the indention is with someone lying on it?!

I purchased my mattress and within 6 months we had indents. I have not filed a complaint with Sealy as I have read many reviews that they do not respond or if they do, it is to say the warranty is not valid. I will be looking for another mattress, but going forward it will not be a Sealy! I’m very dissatisfied!

I purchased a Sealy Posturepedic mattress from Sleepy’s in April 2010 in the amount of $1,166.28. In less than one year, there is a sag in the middle of this mattress despite spinning it as recommended. This defect makes it extremely unbearable to sleep on and this mattress isn’t even two years old. Subsequently, I put in a claim with Sleepy’s per Sealy’s request since they are the original retailer and had an inspection done. However, I’ve been told by Sleepy’s that Sealy, as the manufacturer, will not honor the warranty due to improper supports regarding my bed frame. Upon viewing their website, my bed frame meets all criteria of proper supports of at least five legs.

I purchased a Sealy bed set from Sears and paid to have it delivered. After 3 or 4 damaged bed sets, I received one that was not damaged. Keep in mind you have to work with their weekend schedule. After a few months, a spring started coming through the mattress. They replaced it with a new set and after a few months it started sagging. So, I had to go through all the warranty hassle of being on the phone for long periods of time. They replaced the set. This happened about 3 more times with the bed starting to sag and they have replaced them. I have written a letter to the CEO of Sears and Mr. Johnson did not reply. Angela ** contacted me from the executive office and she was not much help. I have asked for a refund and they have assured me that would not happen. I have been given 2 or 3 Serta bed sets and they are doing the same thing: sagging after a few months. I am starting another warranty claim and am going to have to go through the same hassle as always. All I have asked for is a quality product that will hold up or give me my money back.

I purchased a Sealy mattress from hotelsathome.com, hoping that I would finally be able to sleep on a mattress like those I've slept on at Sheraton hotels. It cost $1,450 plus $200 for shipping. In less than 4 months, there were 2" body impressions. My husband and I are not large people. I contacted the company and filed a warranty claim.

I purchased it 5 years ago and have been unhappy with it for years, my Sealy Posturepedic mattress is awful, with 1" body indention and the Sealy warranty will not cover it! Yeah, to the eye it's 1 inch, but lying on it seems very hilly and wavy. I will not buy nor recommend Sealy again!

Sagging Mattress: I purchased a Stearns and Foster from Ashley's Furniture in Mesquite, TX in August 2011. Within 1 month, the mattress started sagging. Just called the Store Manager, Mickey, and was told there was nothing he could do. He said to call the manufacturer. He couldn't give me the number. When I Googled it, I found all of these complaints. I thought it was just us that had an issue. What a rip-off this company is. I will never do business with Ashley's nor will I ever buy a Sealy product again.

I purchased a Foster & Stearns king size mattress and box springs in August 2011 from the Roomstore. It was finally delivered in October. We have had trouble with it since day one. I went thru the complaint process, mattress sags too much, lumps, etc. A service tech was out 2 days before Thanksgiving, looked it over and took a measurement; he did not sit or lay down. How can they assess the problem by looking at it? Anyway, Scott the tech never called nor Roomstore. I finally called and they said it did not sag but 1/4". They would not do anything. I now have submitted another claim. This time it is visually apparent that the mattress is sagging on the top left corner. I will never buy from Roomstore or another Sealy mattress. It has been a nightmare. We are spending nearly $3,000.00 to be miserable. My husband has to sleep in the guest room because he can't get out of the bed because it plunges to the middle, you have to fight your way out. Pitiful way to treat consumers. Please help!

I bought a $1,400 queen mattress from Sealy (Morgantown). 2.5 yrs later, there was a 3 inch dip in the middle of the mattress. The mattress was appropriately supported on a new box spring and frame. Inspector came to look at the mattress, agreed that the sag was greater than 1.5 inches and filed the request. Two weeks later, the request was denied due to a small, almost imperceptible stain. Sealy's warranty in no way reflects that a small stain voids the warranty (**).

The bed is about a year and a half old. I purchased it while in the military and it was okay at first. Then it started to sag on the right and left sides. It is still firmer in the middle. I registered the mattress online for any potential issues because it was a $1200 purchase. When I called to complain, they stated that I need the sales receipt and the original tag from the mattress. The only issue is that it was lost in the transfer and now I am stuck with a mattress that is garbage.

I purchased a Sealy Mattress from the Room Store on June 2010 as a wedding present for my granddaughter and her new husband a couple of months ago. We contacted the Room Store since the mattress has deep impression where they sleep and it has also developed lumps. They advised they would not honor the warranty since the mattress has a couple of soil spots the size of a dime. This should not matter, it has nothing to do with the wear of the mattress. I am 68 years old and I can not afford to buy them another mattress nor should I have to when there is a warranty. I am so dissatisfied with the Room Store, I will never purchase from them again. I wish there is a solution.

My new mattress (two months) has a deep depression that makes it very uncomfortable while trying (unsuccessfully) to sleep. I'm not a big woman and I sleep alone, so other than poor quality, there is no reason that a new mattress should present this problem.

I purchased a Sealy pillow top mattress with memory foam on April 8, 2011 from my local Bj's wholesale club. Within 2-3 months, the mattress began sagging and had permanent impressions, despite spinning the mattress at least once a month as recommended. I made numerous attempts to contact Sealy to resolve the matter and I keep being referred back to BJ's wholesale. When I contact Bj's, I keep getting referred back to Sealy. I have spent the past 7 months trying to get some sort of satisfaction, but there is no way I want the same mattress and the only option I have been mentioned is an exact replacement of what I all ready purchased.

I brought a Sealy Jonas Ridge Plush Twin-Size Mattress Set from BJ`S for $629.99 in June 2011, and I have noticed that it begin to sag on the right side. I’ve been uncomfortably sleeping in my own bed because of this problem. Please, can you do something about it? Don’t want to spend the night tossing and turning anymore!

I purchased a Sealy Posture-pedic Preferred Series Transform Cushion Firm Pillow-top mattress two years ago and it is garbage! The mattress has deep depressions where we sleep and a ridge running down the center. Being a pillow top, you can only spin it but nothing helps you sleep in a deep impression that is very uncomfortable. We paid a large sum for this Sealy and it is truly one of the worst decisions we have ever made. I have a twelve year old Costco mattress in a rental that is still working fine. Stay away from Sealy mattresses!

We purchased a Sealy Posturepedic less than 2 years ago (King) and it has not held up at all. The impressions make sleeping impossible and the noise from the box spring is annoying. We have other mattresses that are twice as old and have held up better than this mattress. The date of manufacture is 06/2009 and the warranty is 10/20. What kind of product is this that it does not hold up for more than 3 years? What is my next move on resolving this matter?

I have just read countless issues with Sealy mattresses. I've had the same experience as all those listed. I got a pillow top king mattress in March 2010. It had body impressions a year later. I filed a claim in June 2011. Now, it's January 2012, and the same thing has happened with the new mattress, less than a year later. I was told to file another claim, but I do not want another Sealy. Is there anything we can do to be compensated for this terrible mattress, and the painful claim process that results in yet another issue?

I bought a Sealy Posturepedic pillow top mattress from Sears for like $1499 on sale. It was king size box spring and mattress set. I notice a lot of sag in the first few months of ownership. I went through the process of warranting the mattress and receive a new one from Sears after providing documentation and evidence of the sag. The new mattress arrived and was fine for a while but both my wife and I now have the same problem. Before, it was just on my side. I'll never buy a Sealy mattress again!

We purchased a Silver Bliss Luxury Plush Sealy mattress less than two years ago. About a year ago, my husband complained his side was smashed in and was uncomfortable. Because it is a pillow top, I turned it. Since then I recognized when I make the bed, it has two indentations where my husband and I sleep. For the record, my husband is 6'5" at 200 lbs. I am 5'4" at 140 lbs. Neither of us is hardly big enough to smash in any mattress. It's like sleeping on one of my great grandmother’s old mattresses and I can hardly believe it. We've been married for 26 years and this is only our third new mattress. Both of the others lasted for over 10 years each. This mattress is less than 2 years old and sleeps like it is 50 years old. Is this to be expected from a pillow top or is this a defective mattress? I’m sleeping in the guest room with my husband until Sealy does something to correct this flawed mattress.

As in most of the complaints listed under the Sealy mattress heading, we too ran into the same problems. Approximately 5yrs ago, they replaced a 15yr old Sealy that we had no problems with, other than my wife had developed arthritis and found it too firm. We bought a $2,000.00 (at supposedly 40%off) Sterns & Foster, Union Station Eurotop, king size mattress and box spring.

I gave it one star, but I'd have given it no stars or negative stars if possible. In 2005 we replaced a 13 year old Posturepedic with an upgrade, we thought, a Stearns & Foster pillow top. Few months later, it was a total failure. It sagged. 3 exchanges later, each a different Sealy product, and the retail store involved went belly up (we heard, partly because of all the Sealy mattresses coming back to them). We were out $750 (better than nearly $2K), and my back was/is ruined.

We have purchased 2 king and 1 queen, Sealy mattress sets in Florida, and 3 new Sealy mattress sets in Tennessee. Due to a house fire, our previous mattress were destroyed. We are using a king bed that we had in Florida, and had it stored until we built our new house. We had a Sealy mattress on that bed for 4 years, and never had a problem. That same bed now has a new Sealy set on it, that we have only slept on for 6 months, and it is humped up in the middle like a camel (we call it a mountain).

I bought the "Tahoe Bay" Sealy. Granted that it was their low-end offering, I expected better. Within less than a month the 'sinking' began and quickly reached to a degree where I can't sleep without waking up with a back ache. As others have said, the dip only reaches 1.2 inches it is regarded invalid for warranty.