Raymour & Flanigan Furniture Reviews

We purchased a new mattress and adjustable bed frame exactly two years ago. Since then it has been a horror story. The bed frame was replaced within 48 hours of installation, then at 11 months and again at 23 months post purchase the control box on the bed frame failed. Now 7 days since the last control box was replaced it has failed again. R&F service response time is averaging 3+ days just to get back to us and even then keeps pushing it off on the manufacturer, despite us having purchased a Platinum Service contract (which is not a service contract). Now we have a non-functioning bed frame, needing yet another control box and my options are:

My wife and I were extremely impressed with the services of our salesperson, Erik **. Mr. ** showed great patience, knowledge and kindness in helping us make a mattress selection. His assistance in dealing with my disability was so much appreciated. I highly recommend him to anyone who shops at Raymour and Flanigan. The entire staff was also very helpful.

Be careful with their deceptive warranties, I thought Raymour & Flanigan was a different type of furniture store but they are just the same. Stay away from this brand of a store and at all cost stay away from getting a WARRANTY! They will backpedal and not honor their warranties.

Happy Thanksgiving to me, bought this custom sectional with platinum protection and get a nice holiday call, they don’t stand behind their work and I can deal with it. Save your money find a better company to buy from. Happy Thanksgiving.

I’m highly disappointed in this product. For the price it is not worth it! I had it just shy of a year and the parts that hold the mattress started breaking. Eventually, the mattress sunk in and broke completely. Since I didn’t purchase the warranty (didn’t think I had to) I was not covered nor given a discount. What quality bed breaks that fast?! I’m one person… no reason except bad material. Don’t waste your money.

I purchased a love seat and a recliner from Raymour and Flanigan just over 6 mo ago. The recliner was a floor model. It broke within 6 mo of getting it. The metal in the chair just snapped. I called R&F but they gave me the run around because it was a floor model and I took my chances. I finally paid to have someone come out to look at it who said he had never seen any chair break like that before and it was a defect and unrepairable. Someone called me from R&F and said that they would give me a credit for the chair. I only had it 6 mo! It should have lasted longer than that and It was not cheap! She said they would email it to me but I only had 14 days to redeem it. I was ok with that. I never received it. Not in email or regular mail. I have called the company so many times and no one returns my calls. I am so disgusted with this company. Will never buy from them again and will make sure others know you can't trust their furniture or their word.

DO NOT PURCHASE EVEN INSURANCE! - Broken bed and Raymour & Flanigan is non-responsive. Bought a bed set which was delivered on June 29, 2021. Right after a week of the bed being delivered, the bed starting creaking and falling apart. Even if one sat on the bed, the bed would creek. It was so uncomfortable sleeping on the bed. The service technician came to look at the bed (the appointment was not given for 3 weeks) and the technician just drilled the wood again and left. The technician said that there is nothing else he could do.

I would like to say that Raymour and Flanigan went above and beyond and exceeded my expectations. We are pleased and happy with the professionalism of everyone involved from the salesperson to the delivery driver and at check out. They were very courteous and respectful. I think that everyone should have a painless experience such as the one that I had. People would have great furniture and taste if they were to shop at Raymour and Flanigan.

Though we lost nearly $300 on it, they replaced the mattresses. I'm fine with the outcome. Manager at Broadway location was very helpful (Dominick).

Bought a mattress, which failed. I was then upsold on a new one because the old one no longer existed, which also failed. They know what to upsell another one because the old one no longer exists again. If I bought a car with an engine guarantee and it died within that guarantee, they would not replace it with an older one or upcharge me...They would replace for the guarantee... The will only issue a store credit, which is useless, as I will never step foot into another Raymour and Flanigan or upsell me on a new one. The only acceptable thing would be to replace the mattress for free or issue a full cash refund.

I purchased a sleeper sofa and I had technicians come out to my house two times. I bought the platinum protection plan under the falsehood that if anything happened with the sleeper sofa the protection plan would cover it! When I or anyone sits on the couch we sink into it. It’s embarrassing to say the least. The first technician wrote in his report that the mattress base was squeaking. The second tech came yesterday and stuffed the cushions which I was told it was a courtesy call, and if I wanted the issue taken care of it would cost me. As I understand the base where the cushions sit would be part of the Base Mechanism or Sleeper Mechanism. Dissatisfied and disappointed customer, Catherine **.

Everyone at the E. Hanover store was great, bought 2 chairs for my wife who just had knee replacement, set up delivery. Took day off from for delivery which was scheduled for 10-2, 6:30 pm notified delivery is cancelled but will happen next day 10-2, take off another day, 4:30 pm notified delivery is cancelled, promised delivery on Saturday 8-10, 12:30 notified truck broke down. Delivery cancelled. We must have made 30 phone calls to customer service and store manager, customer service did not care at all about issue, store manager could not get any info from delivery dept at all. I had to drive 25 miles to Randolph to pick up the chairs myself, where I found out they were never on a truck at all. Go to any other store but R&F.

Have more 2 yrs fighting with Raymour sofa company. This company sold me defective sofas and I have been fighting for more than 2 yrs to give me my money back and I’m in collections. I need to know what I should do get this issue resolved.

My wife and I went to the location on Jamaica ave. Prior to ordering our furniture we specifically explained that we were moving out of state and it was important that we got this right the 1st time. We were promise the world but once they get your business that's it!!!! My wife and I ordered over $20,000 worth of furniture. The floor staff is nice but either lack transparency or their system is broken. We were promised all our furniture as they told us they were all available. Once we paid our money and set our pickup date (we hired a moving company to pick up from their main hub) a week in advance of our out of state move, when they truck arrived for the items we were told 5 items are not available (after they had confirmed prior that everything was available), and no one informed us of this until we were there with the moving truck.

We bought the Acorn Hill bedroom set back in 2019. It's poorly designed. 2 of the slats that hold the box spring & mattress broke. Make sure you get the extended warranty! The R&F repairman said it happens often. He added an extra slat. So now it has 4 slats plus sturdy support legs for each one.

04/08/2021 made the bad decisions to purchase a sofa and chair from Raymour & Flanigan of Millbury, MA. As I write this it is 08/06/2021, I see no end in sight of the constant issues arising from that decision. On 05/11/2021 the sofa was delivered. During June and July the chair was delivered three times. First time the front left leg was damaged. The 2nd time the front left leg was still damaged plus a piece of the wood was missing. Finally, the third delivery was fine. Today I noticed the middle cushion of sofa is ripping near the stitching. I have to now wait until September 15th for someone to call me from the service department to set up an appointment to assess the issue!! I feel as though this is a never ending nightmare!

Salesman MD ** sold me $5000 worth of furniture - said if Something did not fit they would exchange. When this happened they then said they could not exchange. They LIED and now will not help me. Bad.

I purchased a reclining sofa and recliner in Nov 2020. After 8 months it is almost impossible to sit in the sofa due to the hardness of the seat and the pain I experience. I had knee surgery in Mar 2021 and even after 4 months it is physically painful to sit on the sofa because my legs are higher than my butt when the seat is reclined which puts pressure on the quad muscle in my leg and causes it to ache. I had purchased the 5 year product protection plan so a tech was sent out to examine the sofa.

I placed an order with the Raymour and Flanigan in Garden City. Upon receiving my order after months of waiting, the night stand and headboard came in damaged. I immediately called and told the service department about the damages. After going back and forth, I submitted photos. I was told they would put in a request to replace the nightstand and headboard.

I would not go back to this company again. I bought a sofa and love seat combo. It stated that the love seat was on backorder for 2 days after my purchase so I thought I was going to get the set together because my delivery was set for a week after the fact. The day of delivery I found out only my couch came and I had already at that point the day before sold my other couch and love seat to make the space for both these pieces. They brought the recliner sofa in 2 pieces and put it together in my living room. The guys did not clip it together properly and one recliner seat started separating from the couch. I called customer service and they were fixing that for me because now it is a broken latch.

Won’t deal with Raymour again! I brought a dining room set about 4 years and purchased the extra insurance that lasts up to 5 years. The leather began cracking around the 2 1/2 to 3 year mark. I finally called them for repair. The customer service was ok, the technician did what he was supposed to do when he repaired the chairs. But now the bottom part of the leather that he repaired (looks new) does not match the top part of the leather (looks old) so for that I am unhappy. FYI I purchased a living room set from Bob’s around the same time I purchased the dining set from Raymour. (Also purchased insurance) I Had the same problem and Bob’s offered a whole new living room set up to the cost of my old set. All in all, I will go with Bob’s for all my furniture needs as they just don’t repair to make furniture look mix match, but they replace.

We purchased an expensive power leather reclining sofa and chair. In less than three months, the color of the leather wore off where your head goes on both pieces. Service came out and spray painted the leather with shiny paint, and the leather wasn’t shiny. Looks HORRIBLE. Now the paint is wearing off too. We went to the store and were told we had to go through service. Now they want to come and paint them again. They said there’s nothing they can do about our oily heads on the leather!! Are you kidding me!! We have had leather furniture for over 30 years, and NEVER had this problem.

I bought an extended warranty and was denied to have furniture fixed or exchanged. I took pictures. I contacted Raymour & Flanigan since 9/20. E-mailed back and forth without no avail. I even had someone come to the house and see the damage. The leather started to come off. I have many pictures to show how it started to disintegrate....

In short, my furniture was to arrive yesterday. I took the day off, reserved an elevator, boarded the dog, I had received two confirmation phone calls with all of my information. I didn't receive the furniture and after 24 hrs. no credit has been issued nor can I get anyone to get back to me.

I bought two sets of Queen beds with adjustable bed frame. I added guarantee for both beds which it is another way of taking your money, because when you call it is a different version. They do not give a solution. One of the bed's frame broke on one side within a year. I called a few times and a representative came to evaluate the frame, informing that I did not qualified for a replacement. The mattress also was giving me back problems. The other issue was that the kind of mattresses I bought were those that while you sleep the temperature of your body is balanced and adding the expensive protection cover will make wonders to sleep as a baby. Full of lies, the mattress makes feel hot and the bed cover did not do anything. I can not buy another bed for now. I am still paying for both. I will not use R & F in the future.

I purchased this table from them from their store in Yonkers. I paid for this table, and the sales person made me to sign the delivery paper right after I paid. But when this table was delivered, it was either used or return not properly packed in original package. And when I told the delivery guys they were about to fight with me and they said that these are design marks. The delivery guys were very aggressive. But because I had already signed the delivery paper when I purchase the table. They assembled the table, and left. I will not recommend this company at all. But if you purchase anything from them do not sign any paper if the item has to be delivered to your home. This company is not trustworthy. To me they are thieves.

I had a great experience in-store with the salesperson, but I am so bothered by the fact that R&F markets and pushes "free next day delivery" on their mattresses when I bought my mattress 4 days ago and it has yet to arrive. At the store we were told it was going to arrive tomorrow, as we were finalizing the purchase, an employee told us it will actually be 2 days as the mattress is in another state, that wasn't a problem (when in reality, the salesperson should have double-checked this before pushing free next delivery on us incessantly).

I went pregnant to buy a sofa, and they told me one month to wait. It seemed long but I accepted and made the purchase. Is 4 months now and still haven’t get any sofa and they are telling me to wait one month more. When you purchase something you agree to the delivery and accept some delays. But 4 months is crazy to accept being with no living room because of their lies. Location 275 glen cove rd. Carle place, salesman **.

I can’t even begin to explain the debacle from trying to get at a service rep to my house. They went to the wrong address and never called me and left me waiting for hours. They don’t answer the phone!

They will tell you that you will receive it in a few weeks, beating every other furniture store around. Well the Date will come and go and the next one they give you will come and go and so on. I was told the middle of January then beginning of February then the end of February now I'm told the 2nd week of March. Which is what other furniture stores were estimating. Do yourself a favor and go with the honest stores!!

We purchased a Mattress online for delivery. We didn't receive any delivery confirmation call the day before or day of delivery. We called to find out when it would be delivered and we were told their "Loss Prevention" department requires the following:

I have made several calls, I keep telling them I don't want a broken recliner. I got passed around to several different people. They chose to send a repair man out. He took a big wrench and bent parts of the metal frame. I explained to him that this is unacceptable. I only had the chair a couple weeks before it broke. Now it's "repaired", It was obviously defective, and it may happen again. I would be willing to select another different recliner. Now I am at the point where I have been given a phone number for the service department. I have called several times and all I get a answering machine. They have yet to return my call. I am on Social Security. I am not in a position to pay for a broken piece of furniture. Raymour and Flanigan is ripping me off.

While I had a great experience when making my purchase, that experience ends there. When I went to pick up my sofa at the store warehouse the sofa fell off the dolly as the employee (who was a sales person) pushed the dolly towards the exit. When he asked me to sign that I received the sofa in good condition, I questioned it. I stated that how do I know that it wasn’t damaged when he dropped it. He told me that if there was a problem to call them. When the plastic wrapping was removed the from the couch at home, we found a rip on the right side of the couch. I immediately called the store and was told that the process is a repairman will be sent out to access. That they can repair it, credit me some credit or send a new one.

Thank you, Kelly **, from Raymour & Flanigan for hooking us up with our new adjustable bed! Split queen, dual controls. Woohoo! We'll need to get used to the settings, but this morning I had perfect lounging until 10:30! Excellent service, amazing price, next day delivery. The delivery team was awesome, too! I took this photo in the store (as nobody wants to see the Baumgardens laying in bed! Haha!). Kelly's email is **. Kelly will not push you into anything you don't want. A refreshing shopping experience! See what she can do for you!

Raymour and Flanigan, 3464 McKinley Pkwy, Buffalo, NY 14219. We purchased an Axium King bed from this location in Blasdell, NY near the McKinley Mall, and AFTER 6 WEEKS IT FINALLY ARRIVED. We were excited for its arrival! On arrival, the delivery people put it together without the slat supports, did not leave the instructions, it (i.e., blue tooth from our phone etc). This is where it gets ridiculous, after they left, we contacted the store and informed them that our “NEW” mattress started sinking, after approximately a week, they dispatched someone else out with the wrong information, on his arrival he informed us that they did not tell him the slats did not have support/s. After which he left!

Proceed with caution when purchasing merchandise at Raymour & Flanigan. The Protection Plan IS NOT INSURANCE. You are better off shopping next door at Bob's Discount Furniture and using their Goof Proof Plan that includes free delivery. We purchased a sofa that broke within the first year of light use. To our impression, we were lucky to have purchased the Platinum Protection Plan. Once the sofa broke, we immediately contacted R&F to make a claim. They asked us to text them photos of the broken sofa and told us that they would contact us in 48 hours. After being contacted by R&F, we were told that we must enter a showroom during a pandemic within 14 DAYS to select what we would like to use our credit for. We called the Marine Park showroom to begin the reselection process to get a replacement but the sofa was no longer available so we opted for a $550 credit in which we selected a dining room table.

This may be the absolute worst customer service I've experienced. I ordered a mattress online and decided within 24 hours that I wanted something more plush. I tried live chatting to revise my order... no response. I then tried calling, no response but was told to text or live chat. I tried both avenues, and no response again. I did this for 4 days. At this point I realized that I'd be stuck with the mattress and give it a shot, since I read online that they have a 45 day return policy for mattresses. So great, I'll test it out, if I hate it I'll switch it for something else.

I had the worst time with ordering online. Waited over four months and they delivered only half my order, never told me anything. Found out I’d half to wait another month and a half for the rest of my order. I went to the store in West Springfield MA and Omar and Mike were very kind and understanding and gave me an even nicer sectional and are talking the other half order out free of charge. They went above and beyond to help me. They turned an awful situation into a happy one!

Lake Grove, NY location. Do not order from this location. They call you that all your pieces of furniture are in (2 months after original delivery date), then when you arrange for pickup, they tell you it is not there. You schedule a 2nd pickup date, are told ALL pieces are in, only to get there and there are 3 of the 4 pieces in, and one is damaged....Their reply "It's on the bottom. Nobody will see". We asked for a refund only to not receive a refund. Good thing my credit card company handled the refund. We have been told this location gives away your furniture to "first come first serve". If someone is missing a piece of the exact same set and they arrive before you, they will take yours and give to them. It appears this happened to us twice since nobody can explain where our missing furniture went the first time, and the piece the second time.

I spend 14k 3 bedrooms set, 8 chairs dining set, 7 pcs living set. They convinced me to purchase insurance. Only to find out the 8 chairs were not new. They were cracked and repaired with different type of hardware and some of them were missing. The technician came. He want to glue the broken parts. I refused. They replaced them but I had to pay again. Not cool. My daughter bedroom the wood frame was crack. The technician came and glue it. Only last it one month. I was not home. That was a loss. My bedroom set had some scratches. The technician said it had to be replace, so I did and I had to pay again the living room set. One of the sectional was ripping apart again. The technician told me it had to be replace. I refuse to pay any more money so I took a loss.

I am very disappointed in the constant delays with getting our furniture delivered, especially since the salesperson bragged about how good Raymour and Flanigan was with delivery times compared to their competition. I should have went to Bob's, and still might eventually cancel my multiple orders with R&M if I get one more delay. Since I have yet to receive my furniture, and who knows when I will, I can't review the actual purchase, although, the price was high compared to other places.

Updated on 03/05/2022: We purchased two Keller Leather power Sofas 14 months ago. They arrived at our home poorly made and assembled. One of the foot rests would not close completely and the stitching was uneven on both couches. We called 15 minutes after the drivers left as soon as we noticed the defects and were told they would send someone to rectify the problem. A guy came a week later took photos and said we would hear back. We waited 1 1/2 weeks and finally called them. They told us the inspector found nothing wrong. We asked them to send someone else and 2 weeks later the same thing happened, This time with an inspector who should never have customer contact concerning his nasty demeanor. We again had to call them back.

I purchased a couch and a recliner online from the Farmingdale NY store in Oct. 2020, after it was delivered I discovered that there was a defect on the seat of the couch. I contacted the store and sent them pics of the defect, they said they would replace the couch by the first week of Dec. but 1st week came and went, I contacted them and they said it would deliver it two weeks later, well still no couch.

The whole review will not fit so I will sum it up. This is the worst store I have purchased from and I will never shop there again. I would not recommend ANYONE purchase anything from them. I purchased an adjustable base for my daughter's full sized bed specifically because I know that it could be taken apart into 2 pieces and brought up the stairs. Prior to the purchase I asked that specifically and was told yes it's possible and I knew it was because I had purchased the same base 2 years ago in a queen for myself, just from a different location. However from this location what I got was a horrible experience! Their delivery guys are downright rude, obnoxious and LAZY! They refused to bring my $600 adjustable base into the room it was supposed to go into! To the point that they told me "it was on me to get it up into the bedroom" and that "it would take too much of their time to get it up there".

I purchased a chest of drawers almost a month ago. Upon them delivering it I noticed it was all marred up so I called and they agreed to switch it out for a new one. Upon delivering the new one yesterday I found that it is worse than the first one having chipped paint and scratches all over it. I tried eight times to get in touch with someone that could do something for me but failed miserably. I finally got a hold of a manager named Tyler and he offered to knock off the delivery fee which is great but bringing a second dresser that is worse than the first is bizarre. Why don't they look at the merchandise before they send it?

DO NOT SHOP HERE! Delivered a broken bedroom set. Spent 4k on it and dresser came with a huge crack. Still waiting on a replacement. Also ordered a sectional and still waiting for it. Ordered in early September and it's now December. Delivery date keeps getting pushed back. No one calls you, you just have to figure it out on your own. If you somehow manage to get someone on the phone by waiting for an hour or two they all give you different estimated shipping dates. You pay upfront and get screwed in the rear. Absolute worst customer service on the face of the earth. Complete trash company. Will never shop there again.

Price is good and the salespersons are not forcing you to buy anything you don’t want. The information is clear. The quality is good. We purchased bed sets and dining table set. They are good value. Note that we purchased from their outlet not the normal store. The delivery is professional and quick. They put the bed set together quickly.

First off, management in service depth, for the store, and for customer service are all horrible. Received a damaged coffee table and are yet to replace it. Have contacted corporate and cancelled everything else left in my order. Also told my mom who cancelled her entire order. This company is horrible and I would never recommend them again. Specifically the Central Ave location.

I placed an order in early August 2020 for a bedroom set and living set. I was not told that the bedroom set was a special order but was NOT TOLD that would take 5 months. Instead I was told it would be in the Warehouse in October 2020, I kept calling for updates, kept getting the run around, was told by a sales manager that it would be delivered in about 2 weeks, then was contacted 11/23/20 and was told that the bedroom set would not be in the Warehouse until 1/21/2021. I ordered online from Perkasie and everyone was so nice until they received my money upfront in August.

I love the merchandise in Raymour and Flanigan. Nicely pricely. I bought several things from Raymour and Flanigan. I bought 2 beautiful Crystal Mount Ceiling Lights and they are so pretty. I also bought 2 nightstands that are very nice, and the prices are good. They have a great selection for your home needs. The people that work in the store are very very nice, which is a good experience. I would definitely recommend this store. I received this email today 11/11 and now it says the contest was over 10/31?

Great customer service and delivery quick with care for merchandise and home set up. Both store and outlet have nice furniture to select. Both store have a nice selection of accessories to include carpet.

I got a sofa and accent chair. The quality is great. I got a great deal. From 1,150 I got them on sale for 850. I was able to get a insurance for the fabric and they deliver for free (before Covid-19) in two days. The delivery was a success (they deliver like it was their own house). Customer service at the store was great. Very helpful to get what we need it, but not suffocating. They gave us space to look everything and decide, but close enough for our questions. We recommend it to our families and friends now.

Do you buy from this company. They take your money but don't provide a product. I purchased a sofa on 10/22. The full payment hit my credit card the same day, not a down payment or payment upon delivery. I was told a delivery date of 11/3 or 10. I called on 11/13 (they didn't call me) and was told the new ESTIMATED delivery is now late November. Is this company taking money, with very limited supply/stock, then not delivering for a long as possible, so they can stay afloat?

Customer service truly exceeded my expectations along with their White Glove Delivery Service. Kim, my Sale Rep was extremely knowledgeable and very personable as though I knew her for some time! Raymour & Flanigan will be my furniture store for my future purchases.

We have ordered few items from Raymour and Flanigan on 9/7/2020 and document number is ** (customer # **). But still we didn't get our full bed and 2 times they come and went back saying some items are missing. 1st time they came on 11/11/2020 and they left saying rails are missing. Next they came on 11/15 and they left saying screws are missing. When we called the customer service, they didn't not respond and ask to call delivery team again. Still we don't know when we will get our delivery.

Bought a sofa and loveseat set from Raymour and Flanagan. They told me it would be in the warehouse at the end the week. 6 weeks later I was still waiting for my delivery. When the furniture arrived we accepted it and upon further review realized both pieces were damaged. Called customer service and they told us furniture can't be fixed. Needs to replace it. They sent replacement set about 2 weeks later, worse than the first set. Told customer service we want new from the manufacturer. Items not from stock because they offered it to us on the phone. Customer service was supposed to call back to confirm new order from manufacturer but never did and nobody answers the phone # they gave us to call back on.

The Delivery Distribution Center in Suffern, NY is without a doubt, the most unprofessional and does not understand the definition of Customer Service. Because of their lack of loyalty to their customer base, we had a family member visiting us after being on the road for approximately 10 hours, without bedding to sleep on. Absolutely no communication or apology whatsoever from the Delivery Supervisor, Mr. ** who needs to be reprimanded effective immediately.

I purchased a chair in 2016 through their Clearance center but it was a clearance item, we paid full price. The chair is peeling badly, so much so that we have to cover it. All they say is the chair is 4 years old and they did not offer a discount toward another purchase. The attitude is, "Oh well."

While the shopping experience was great, getting your furniture from them..not so great. We shopped our furniture from them early August and they didn't have everything from the bedroom set we wanted in stock but we made the mistake of saying, well we already have a bed we rent in a hurry. We bought a bedroom set that they said would be in stock early to mid September. We spent over 4K buying the bedroom set with the mattress.

Worst company, I will never purchase anything from them again... Between service and management they are unorganized and not professional! Purchased a bed and we had to have a service call after only 3 months, the electrical box broke and needed to be replaced... We waited 3 weeks without a call, then I called and the receptionist said I needed to find the bar code number??? What??? And the worst part is they don’t care... They only care when they make a sale.... Plenty of other companies to buy from!

Worst furniture experience we've ever had. We were promise delivery several times and still no bedroom set. We had a delivery date set so we got rid of our bedroom set. 20 minutes before the delivery time they canceled and said there was a part missing. How could they find this out 20 minutes before our scheduled delivery time is beyond believable. 6 weeks later still no furniture. Never again will we buy from Raymour and Flanigan. Worse experience ever, we have been lied to from the salesman to employees to managers to delivery people. I gave them 1 star even though they don't deserve that.

My mattress was schedule for delivery on Sunday, no one showed up when I called they said no one was home. I have cameras and no truck arrived all day, when I tried to reschedule delivery they said it was out of stock, I asked what happened to my mattress. They said "first come first serve!" Now I have to wait for a new delivery date the manager of customer service is the worst. I have ever experienced and extremely unprofessional. If I didn't need the mattress right away for my 95 yr old father I would cancel the order all together. Don't waste your time. Company has no integrity and no accountability for mistakes. When asked for the store manager I was told he was unavailable of course.

Called their customer service phone 4 times, waited for almost an hour each time. No one picked up. Recording stated to leave a message and we'll call you back. They never did. Over a week later I get through and a "Robyn" said she cannot help me unless I bought the item in question from them. I told her I had the model number and wanted to buy the bed screws based on 4 models I had seen in their Ocean, NJ store. She said "No" because they must be ordered off of an original store purchase order. I tried every private bolt manufacturer even McMaster-Carr and others. They don't make the size for my son's bed. Come on, really? That is piss poor customer service!

Walked into store and wanted to purchase a leather sofa set. Walked out an hour later with a $4700 set. Salesperson said it was leather. Move ahead seven years. The loveseat is flaking and peeling. Called R&F no answer for service so left number to call back. Never called back. Called again three days in a row. No callbacks. Found a leather repair place, sent them pictures. they said they cannot make repairs as it is NOT leather. Looked at my original invoice. No mention of brand of sofa and no mention of leather. Turned the sofa upside down and found the secret. 100% polyester vinyl. Not even leather light or leather seats with vinyl backs. Not a stitch of leather. So I have to throw it out and buy another set this labor day weekend. But there will be one store I will not be visiting.

My leather sofa started to peel and crack after 10 months. I purchased the Platinum Protection Plan. What a joke. I am still waiting for a call from a manager. Poor customer service. I will never shop there again.

Raymour and Flanigan is the most difficult company to get any service from. Ordered furniture and have received no emails/texts/calls that furniture has arrived for pick up. I have had to make numerous calls to check status and have spent A LOT of time holding for a person to pick up. Now today I find out that a piece that said would be in 8/8/20 will now not be in until 9/8/20! For a month now I have an empty wall in my kitchen where this hutch is supposed to go. Customer service rep just said that is the date and have a nice day..end of conversation!! I swore I would not give them another penny after a horrible experience 1 1/2 yrs ago but loved this hutch enough to try again. Shame on me..but NEVER will I shop with them again.

We will never buy anything again from Raymour & Flanigan. They don’t stand behind their protection policy. We bought an outdoor patio set spending $2500. Now the important word is OUTDOOR. We had an horrific rain storm last Thursday in the middle of the night. The seat cushions were on the chairs. It took 7 days in direct 100 plus degrees for each cushion to get fully dried. After 5 days in the direct heat of over 100 degrees, we brought in one cushion which was still soaking wet to our local Raymour & Flanigan store in north Brunswick Nj. Customer service called the manager over. We showed him the still soaked pillow saying this is a sample of the what the other 5 CUSHIONS are like and we want all six pillows replaced as it’s impossible for outdoor pillows to take this long to dry out.

I spent a lot of money purchasing new furniture for my new condo. To secure my investment, I also purchased their extended warranty. After 2 years, my bed frame broke. The store where I made the purchase verified my extended warranty. However I have been unable to get ahold of anyone either via chat or phone for over 2 weeks. I have left countless voice mail messages, none of which were returned.

Bought a 3 seater with a recliner 2 years ago and rips have already been happening after the 1st year. I paid for 3 year warranty and when I called them about the rips they said it's not covered. So basically I paid 3 years of warranty for nothing. I have no kids or pets and it is used primarily for sitting. The material is very cheap even though I paid close to 900 for a 3 seater recliner. I will never purchase anything from them or recommend to any of my family and friends.

I have been a R&F customer for many years. I recently ordered a desk and a bookcase, since I'm now required to teach from my house. The website said the pieces were "factory stock" and would ship in "2-3 days." I ordered in the third week of April. After several weeks with no notification that either piece had shipped, I tried using the chat feature on the website. I waited for over an hour and no agent ever showed up. I called the number and was told I would get a call back in about 30 minutes. Two hours later, I finally got a call.

Picked out furniture Manchester Ct location. Brought in all measurements of the doorway and space they had to get through. It’s tight so I wanted to verify everything would fit before I purchased. THREE people verified it would absolutely make it into the space!! Bought furniture and spent $250 to get my current furniture removed to make room. Delivery arrived on time.... They can not get it in the house. Raymour's response? Oops our bad, wanna come pick something else out? I am beyond mortified at this. I have absolutely no faith with this company. I also now have NO furniture!! Kind of at a loss.

We bought the adjustable bed Dec 2017 with expensive mattress (Beauty Rest Platinum). 2 years later the mattress has a huge dip and they only gave me $2,500 credit for a new one. I would give zero star.

Delivery: Why is it that this is our second large purchase with your Raymour & Flanigan and again we have to deal with damaged furniture. Both times. I am so sick of this. My husband and I will definitely reconsider shopping at Raymour & Flanigan since they have decided to deliver already broken furniture into my home, not tell us and make the installation. Then say they have return to make a repair. A repair, wtf. A repair on new furniture. I have had it! No recommendations from me that's is for sure. Not sure that if any you can do to make us happy! 2nd time. Not sure you care or is it your delivery folks. Someone needs to answer. Stop taking non-perfect furniture to customer's homes. Just stop. My hard earned money is not open for the taking.

I cannot even begin to describe the disappointment I have in Raymour & Flanigan! I will never recommend any friends or family to purchase furniture from them. I purchased a sectional couch a few years ago and purchased the extended warranty with it on the couch being assured by the salesman that anything would be covered - I read through the contract word for word what was and wasn’t covered. Rips and tears are covered.

This morning the delivery men called and arrived an hour early. They were polite and quickly replaced my table top. The men worked as a team. Also, customer service replaced my table with no issues. Great service! I would definitely recommend this company!

My family and I were out bed shopping and went to Raymour & Flanigan in Cross County. Not only did we leave with a bed we are completely excited about but we had amazing customer service! Tammy ** was very informative and helpful. She allowed us to take our time and gave such great feedback! She was personable and answered all of our questions. Best sales experience we've have had in a long time. Keep up the Great work Tammy. The ** Family

Bought a mattress at R&F instead of Bobs Furniture who had the same one cheaper but no take away of old mattress policy. R&F Sales guy said they would take away old one if no stains so to be sure buy a mattress cover which I did. On day before delivery they called & confirmed approx. delivery time and again I asked about the old mattress and was told the same exact thing. On day of delivery the drivers said mattress had stains and an odor (Some stains yes but no odor) and could not take it on the truck even with a mattress cover. I immediately called back R&F and they said sorry up to the drivers discretion. Was told Sales people will say anything to make a sale. Very tricky and dirty way to make a sale. I will never buy again from them!!

I ordered a mattress from a salesperson at their showroom in WEstbury, NY - the size that came in was incorrect and did not fit the bedframe. They redelivered it without telling me what time or arrangement being made first thing the next morning. I sent it back because after sleeping on it decided it's way too firm. I finally got a call back after hounding them for whole day to discuss what mattress to order in place of it. The mgr told me I have to come into showroom because it will be final sale!! I couldn't believe it. I told him that going in and trying it didn't make a difference - I just want a recommendation or one I ordered before for a different bedroom.

I saw counter height chairs online. I visited the store in Garden City. I told the sales representative the name of the chair I was looking for and she informed me that they do not have a floor sample. I decided to take my chances and order online when I get home. She became very pushy and said she can order it in store. Based on her attitude I asked if it is commission based and she confirmed. Nothing else was suggested, I guess this was an easy catch.

For as long as I have owned houses, I do not remember buying from Raymour and Flanigan. I never liked their quality and very pushy sales personnel. I bought a bigger house and with that comes more furniture. Making the story short I opened a 6 months interest free card for that 2.4k purchase. Come to find out that they had opened a standard credit card and I was due to pay the full amount about 5 weeks after the purchase. The credit company stated that it was the store that had requested that type of card even though I mentioned several times that I would like to take the 6 months interest free for this large purchase. I went to the store and thought I had fixed this, but nothing had happened. Good thing I did not purchase more for I would have had to pay a high amount in interest till the card was paid off.

Creig was great and very helpful. Took his time and let us check each one. Any one going there should look him up and ask for him. Also helped get next day del. and we got it about 3:00pm also del. Company was very good. This was at the outlet store at Christiana Mall DE.

Ordered a bed. We bought platinum plan that stated if not happy with bed we could exchange it. The plan was not free. We didn't like it and selected a new bed. They said delivery in two weeks. They called the night before and said they could only deliver half the bed. The rest would be delivered later date. I said no that is ridiculous. I reschedule for the following week. They never called to confirm. I called they said they ordered wrong bed. They would call me back next day with a new delivery date. They never called. I called back and they said they couldn't find the order. I asked to speak to a manager. He was extremely rude and basically said come get a refund. I wouldn't go near this store again or recommend it to anyone. Horrible and rude.

I would be very leery about doing business with these people. I purchased a gift card as a Christmas present, and after repeated attempts to find out the status of the order, no one can help me. I have had 6 emails, 2 chats, and 2 phone calls, to no avail. Have had 4 "associates" at Raymour & Flanigan promise to get back to me. No such luck. They give mixed signals about how the order may or may not have shipped, tell me their system is not right, or have no clue whatsoever. I asked one of them, "What if I never receive the gift card I paid for?" The answer: "No worries. You can just reorder." What a minor league operation this is. Buyer beware, stay away, there are certainly better alternatives than this three ring circus. What a joke!

My family and I toured Value City Furniture, Ashley Furniture, Ruby Gordon, and Raymour and Flanigan. We ended up going back to raymour and flanigan. We liked the wide selection and the salesman was helpful not annoying, actually several helpful salesman. They had answered all of my questions comparing faux leather, pricing options and waived the delivery fee too!! The protection plan really sold me too! Having five kids and buying new furniture is risky but knowing that Raymour and Flanigan truly stand by the protection plan Bc we had bought a bed a decade ago and they really will do whatever to make it new or replace it!! I love the couches and I feel we had a great experience with Raymour in Greece NY.

In March 2018 we bought a power dual reclining sofa and loveseat. A week ago one side of the sofa stopped working. I attempted to contact the Protection services several times and each time was told the wait would be 140 or 160 or 170 minutes. I emailed them. I finally called a number that was for anyone needing help PURCHASING a product (which was answered by a human on the second ring) and the person told me he would email them right then. They DID try to contact me the following morning on my cell but I missed the call (note I HAD asked to use my landline but was told they could not do that, had to use original number given).

Purchased bedroom sets with extra drawers. We are not satisfied with the quality. A tech came in to review and said that the collection we received gets a lot of complaints. However, he filed the opposite. Phone, chat keeps saying they will escalate but no correct person to speak with. Please beware, learn from our experience. Good sales talk but quality of items are subpar.

I wanted to compare various types of couches; their fabric, construction and ability to withstand my kitties. They were very accommodating and offered fabric samples, advice and showed me several options.

I purchased a sectional for 2600. When it was delivered it was defective. I reached out to customer service and finally reached someone and scheduled a date for an exchange. 2 times I was told the driver we was on their way. First time was a no show and the second time they passed the window of time and came 14 minutes after I left for work. It has been 2 weeks and the crappy low quality furniture is still in my home with no exchange. I called customer service 4 days in a row and asked to speak with a manager and every day there is another excuse and of course no one returns the call. I then asked for them to pick up my furniture since I never received a sectional in good condition and was told no exchanges. Buyer beware. They are very unhelpful and do not care about the customer at All.

Updated on 12/06/2019: I posted a previous review because of a defective power lift chair and extreme difficulties in contacting anyone from the store or the warranty dept. I eventually got ahold of them and they assured me that they had many chairs in stock and would replace mine this Sat.. the 7th of Dec. Well....They just called and said they don't have any in stock. They probably read my review and decided to get back at me for posting it. All I can say is stay away from Raymour and Flanigan at all costs.

I purchased a sofa bed and swivel chair and was received it this weekend. The delivery men were nice but I was rushed into signing off and well as I was rushed in purchasing from saleslady. This is not the 1st time I bought something from them. The swivel chairs lines in fabic and within 1/2 -45 min I went to store with pictures also the rail under the chair has a nick in it. They said that is how the mfg makes the chair and there is nothing they will do nor exchange it for something else so I am stuck with a 469 chair with lines in fabic so beware of them.

The sales representative was extremely helpful and toured the store with me, explaining and looking for options. The furniture is high quality looking and has held up over the years. My delivery came in two days.

Purchased a sofa and loveseat. The first sofa I received was damaged. It had literally broken in half when a guest sat on it (a piece of wood inside of the sofa broke in half). Because there are no returns, we had to select another sofa. The new furniture was delivered and we noticed that there was no center leg for support. So a new sofa was delivered. I must tell you also that the delivery men were awful. They basically threw the set that was replaced in the street before loading it onto the truck. I never saw anything like that before. I called customer service and all they could say were that they were sorry. This furniture is in a room that is barely used. Within a month the cushions were flat and the fabric began to pill. The quality of the furniture is poor and I would never buy there again.

One of the worst companies to deal with. Buyers beware. I purchased a tempurpedic mattress with adjustable base and it the experience was a nightmare. First we purchased a queen firm tempurpedic, however this was really uncomfortable for both my husband and myself. After having it for two weeks we decided to take it back, this is where the insanity begins. The manager tells us we can’t return it until after 30 days of sleeping on it or we would lose $600 off the price we paid for it. They advertise a 30 day return policy but it is not for the benefit of the consumer. It is for the company. We decided to stick it out for the additional days and not take the hit on the price.

Bought an expensive mattress from Raymour and Flanigan. Delivery man was reckless. He literally ruined the mattress and my wall by forcing it up the stairs!! Took chunks of my wall and ceiling out smh. Raymour and Flanigan avoiding my countless calls and still no fix to the damage 5 weeks later! Keep saying "you'll get a call tomorrow" and nope, no call, terrible! NEVER AGAIN WILL I BUY ANYTHING FROM THIS SHADY COMPANY. I'm going to court now to resolve it. What a mess.

Gringo at the Iselin, NJ location needs some serious training in proper customer service. Dude was CLEARLY there to make a sale and just that. Didn’t receive our delivery because our order was never approved - Gringo here told my dad he had an open credit card account with them which he never did. My parents were ready to purchase with their own card but because we were told they had the store card approved they decided to just do that. If my dad would’ve never called to check on the status of delivery we would’ve never been notified by ANYONE about the issue with the payment. The living room was cleared and emptied out just waiting for a delivery that never came. The matter has now been resolved - however I wanted to leave this review to point out the ** customer service Gringo provided my family and I. Do better.

We purchased a table and hutch over three weeks ago we called the same day to let them know it did not match. We’ve been getting the runaround asking us to send pictures, emails, bigger pictures, smaller pictures, corner pictures. But the fact of the matter is the tables do not match. We don’t care if they replace the hutch or the table. We just want them to match. Two months ago we furnish a whole house through them and spent a lot of money there and to be treated like this and the people you deal with do you not care. Being a business owner I would never treat my clients like this nor would I resort to writing a bad review.

I bought a firm Beautyrest mattress called Glendale. The first mattress had an uplifted section which Raymour and Flanigan replaced (with pressure). They brought the new mattress. I slept on it and found the outer sides to be firm but the middle was soft. I called them and they were sent out a technician (a week and a half later). He came and checked it out. I got a call from Raymour and Flanigan that my mattress was to the standard it should be! Buyer beware. They offer, for $60.00, a comfort guarantee when you purchase a bed. You will pay for delivery charges should you want to change your bed besides the difference in cost to your original purchase.

I bought a couch recliner. It fell apart within 6 months. Their protection plan is lousy. Do not bother paying for protection plan. Better yet do not bother buying from Raymour and Flanigan. They're thieves.

Bought living room set and dining set. 2 Days after delivery, I Had to call customer service about an issue with dining chairs. Had to send pictures. Arlene ** never got back to me, never acknowledged my texts or e-mails. Don't bother. Go somewhere else.

Purchase a sofa from them with no interest if paid off in one year. Have paid off the entire amount and then they claimed that I was late with one payment and wants me to pay interest. Are you kidding me! You are just upset because I paid off my bill on time and so it did not benefit you. I will be contacting the Department of Consumer Affairs to resolve this matter, because the company is unethical. Never again, friends and family and acquaintances. Stay away from this store.

TV console was delivered 1/2 assembled with the 2 center columns not installed prior to the top being put on. When I contacted their customer service I was given to 2 other departments none of which had competent or even knowledgeable managers. I was basically told they could not get anyone over until the next day and that I had just been given too many shelves. This was even after I provided pictures via a text. I was basically called a liar by their delivery Manager. I ended disassembling the console and installing the supports myself and just asked for a refund of the delivery cost of $50 and was refused. I will never buy anything from Raymour and Flanigan again and would encourage anyone else to not buy from them.

RAYMOUR AND FLANIGAN RENEGS ON DAMAGE THEY CAUSED. On July 28th, 2019, we took delivery of furniture from R & F at our Vermont home. At that time, our contractor was on the property doing work since we live most of the time in New York. R & F proceeded to back the delivery truck up into the house and caused almost $5000 worth of damage. The contractor notified us of the damage the following day (7/29/19). Photos of the damage were taken on 7/30/19 and we contacted R & F to report the damage since the delivery drivers never mentioned it to anyone. R & F proceeded to send out inspectors to the property to survey the situation a few days later. The drivers admitted to the delivery supervisor that they damaged the house. We then received an email from the delivery supervisor.

I went to Raymour and Flanigan store 1865 in Central Ave. The floor salesman is very experienced and attentive.. This was my first time buying in this store and I'm so glad that I did. Besides this the delivery guys are amazing. They are very fast and strong and acknowledged in their tasks!!!

I have been purchasing from Raymour for years and years. I have furnished my entire home with Raymour furniture. I have a beautiful dark brown sectional with reclining chairs that I purchased in 2013. When shortly after receiving the furniture, I noticed a white patch come through the back of the sofa. I thought maybe one of the kids got something on it. In the past 6 months, little by little these patches have been coming out on the furniture. They are not where you sit, they are on the back of the couches and by the feet and legs of the couch. They are not stains, they appear to be some sort of material defect coming from the inside.

I purchased a reclining sofa with platinum warranty on 12/30_16. Was told the warranty covers everything. Vinyl peeling, seats sunken. Claim denied as normal wear & tear. Will NEVER purchase from them again.

I had purchased sofa set with protection plan from its store in Woodbridge, NJ in late 2018. Initially, I noticed feathers lying in the ground and I didn't realize it is from couch. Over period of time, I have also started experiencing back ache because of the firmness and couch material. It is then, I noticed bunch of feathers on the sides of the couch.

I bought 2 reclining sofas at the cost of 3k and had them delivered in a Sat am, by Sunday afternoon I called to see if they can me exchanged as they were sooo uncomfortable, a big “no you cannot. We do not do this, you signed it when you signed the sales papers”. So 3k and I had it less than 30 hours and I am stuck with it. Should have gone to Cardi’s!

We purchased a dining room set and a futon. We scheduled our delivery date, but eventually needed to reschedule. We rescheduled for a later date. On the day of delivery we called to find out why we hadn't received a call to let us know what time they would be arriving. We were told they scheduled us for the following week. Since my husband had to take off work for this appt, and we planned to have family up for the first time to see our new house, a dining room table is pretty necessary. We are now having a large group of people up that are going to have to sit on the couch, floor, or stand, in order to have a multi-course dinner. They refunded us some money, but that really doesn't make it better considering our inconvenience this weekend, as well as having to take off a second day of work. I'm furious.

Very disappointed in this company. Actually I am shocked. Purchased a leather sectional. Total amount paid $3805.94. Ok on the day of delivery which was 7/15/2019 the delivery guy broke the rim to entrance of my glass sliding door then they delivered 2 damaged pieces. One had a big gash all the way down to the grain of the leather. The other part of the sofa had 2 indents on it. After countless amount of phone calls they said they would send out a contractor to fix the door. As of date my door is still broken. The damaged pieces they finally delivered it. Guess what? The part they gave me was also damaged and looked worn and had a rip in the leather.

I will just mention one episode in a series of miserable interactions with this seemingly upscale firm. I bought an expensive mattress which did not fit my needs. When I tried to exchange it I was told, correctly as it turned out, that I had waived my right to a waiver by initialing a statement after the purchase. No one had warned me. My recommendation is that if you must shop there you should bring your lawyer. Daniel Kahneman, author of "Thinking Fast and Slow"

We purchased outside furniture from Raymour & Flanigan over 4000 dollars. When we unwrapped the cocktail table there were 3 white water spots. We contacted them right away and because we didn’t purchase the protection plan they wanted nothing to do with us. They stated it was from placing something hot on it. We never even used it. They have all the answers once they find out u didn’t purchase the plan. It wouldn’t have helped anyway since they said it wasn’t a defect. The delivery guys also shook us down for another 20 on their tip. Terrible customer and nasty people. No worries bad news travels fast.

On 7/24/19 I ordered a bedroom set at the store that was delivered on 7/30/19. I also ordered a queen size mattress with Freestyle Adjustable Base. When this was assembled the bed is almost 3 ft. from the ground. I am 69 years old and am not capable of climbing in and out of this bed. On Raymour and Flanigan's own site there is a question asking "Can this product be used with a storage bed and if so, will it adjust to fit any queen size bed? Carole ** on Nov 29, 2016 BEST ANSWER: "The Freestyle Queen Adjustable Base would not work with a storage bed. It will accommodate most queen size beds. For assistance on specific choices, please contact Online Sales at 866-383-4484, option 3." The above quotation was copied from Raymour and Flanigan's site which is proof that the salesman and store should have known not to sell this bed with this adjustable frame. I would have changed the bed and headboard so I could use the bed.

I received a new dresser with a chunk of wood chipped out of the front. The dresser is black so the chipped off wood is extremely visible. I contacted Katie at Raymour and Flanigan and was told a technician would contact me with a window of time that they would arrive to come fix it. All 3 times I had the appointment scheduled no one contacted me, they just showed up at the house unexpected. Katie claims I was called but I was not. I asked if they could simply discount the item since I have had no resolution. She said she would not discount it and that it was my fault I didn't reach out to her to find out when the technician would be coming. So disappointed with the awful customer service!!

My husband and I went to Raymour and Flanigan Latham NY on Memorial Day weekend 2019 to shop for patio and sunroom furniture as we were building a deck and sunroom. We picked out sunroom furniture, patio dining and chat set with fire pit. We also purchased the premium protection plan. Total order $7,200. Salesman stated a deposit would hold the furniture until our construction was completed. We would just need to call and set up delivery.

My name is Vinay **. On Friends & Family day April 26th 2019 sale I purchased 4 Bedroom set and sofa worth over $10,000 from Raymour & Flanigan Furniture along with platinum protection plan from 1471 US Route 1 South, North Brunswick Township, NJ 08902. Customer Code: **. Ticket Number: **. Around May 7th I received all of my furniture. While looking, I notice below issues and also notify delivery man that two of my bedroom furniture have following issues:

After 2 years, my $500 recliner's left arm/side just collapsed. I immediately called support as I bought the extended warranty. This what I was forced to write to them after the apology tour began...all apologies - ZERO ACTION. "It has been 48 hrs since your tech was here... 48 hrs since your last promise that your Management was reviewing a resolution. How many more 48 hours do you need??!! Don't bother with anymore useless apologies. Resolution is all I need." Update: So you try to call 2x today? No message? Why, because there's no action plan, no resolution?

In 2015, we purchased a dining room table and six chairs. During our visit, we were told that the Platinum Plan was superior. My husband and I were skeptical and the salesperson explained that if anything happens, water damage, spilled paint, even scratches were covered. Going as far as to say that there’s nothing they can’t and won’t repair or replace. So, we bought the coverage.

I have been a customer for R&F for over 7 years and spent thousands of dollars there. We got a sectional for 2000$, and got Platinum protection plan, which of course promised “everything covered no matter what with one time replacement”. Well of course it’s not the case. I scheduled a service for stains and they refused to come to clean or replace the item as stains were too many to clean. Well it’s not mentioned anywhere in the policies and the manager told me customers have to fulfill their responsibility to protect furniture for policy to stay active. What a crook they are?? They just lost a customer for sure.... Besides that the sectional is extremely poor quality. Manager did not have any answers to my questions, canceled the appointment without letting us know till the day of the appointment when I called to find out everything above. Shame, shame, shame....

We spent mega bucks on a living room set and a patio set and were promised if we purchased the platinum insurance package, ANYTHING that happened to any of the pieces would be covered. Well, a tornado went through our yard and a felled tree broke the $400 glider. R&F said it is not covered! Had my husband lied and said a fat relative sat on it, that apparently it would have been covered. Will definitely look elsewhere for our furniture in the future.

I purchased a 3 piece living room set from Raymour & Flanigan in Jan 2019. I am an adult single female and I live alone with no pets so much to my surprise, the frame of my sofa snapped in May 2019. I purchased the Platinum Protection Plan so I felt I would be covered. A technician came out to my home with a 2 foot piece of plywood to reinforce an 8 foot long broken section of the frame. I thought they would at least replace the broken 8 foot board. I told the technician I did not want this “piece-mealed” repair. He explained he would have to “report me as refusing service”.

We went to Raymour to purchase a Sofa and two Chairs and wound up adding a Tempur-pedic bed and adjustable frame. Let me start by saying the salesman was very knowledgeable and helpful from the very beginning and has always been supportive assisting us. My issue is with the management at the store. We paid over 12 thousand dollars in furniture purchased over friends and family to save some money. The mattress we were told was excluded from this sale and at full price which we agreed to (we were told they never go on sale). It came with one free pillow and we negotiated for another free one based on what we paid overall and they were gracious to extend it to us.

Good selections and excellent customer service are the main things I think of when I think of this store. Delivery is fast and efficient. Good selections of mattresses and removal of old mattress upon delivery.

I purchased a bedroom furniture in 2012. I can not even touch any part of it because the paint falls off. I never had furniture like this before. I bought 2 furniture sets. They look like I've had them for 20 years. The bad part is I paid cash for both sets.

I bought bedroom furniture from Raymour & Flanigan 7 years ago. I purchased the Platinum Protection plan. Never put in a service claim until 3 weeks ago, which my protection plan was expired. They gave me a courtesy call. The gentleman came out to fix a drawer in my nightstand that would not open. He found a screw rolling around in the bottom of the stand. He said, "Here is your issue." He was able to get the drawer open, after working on it. I said I don't think the screw is the issue. He wasn't very friendly. He insisted that was the cause for my drawer not opening. He left.

Overall terrible experience. Needed to purchase an adjustable bed for my elderly mother on a rush basis as she just got out of hospital. Salesperson advised that headboard would fit (with a $60 kit) the adjustable bed frame. So we purchased it as well as a full lift chair ($2500 total purchase). Delivery scheduled for 3 days out from purchase. On the first delivery attempt they could not complete delivery and installation of bed because they did not have the right kit. So we refused delivery. Contacted store in Waterford, CT and advised. They could have cared less that my elderly mom would have to sleep in a chair for the next 3 days because they could not accommodate a next day delivery in lieu of their mistake.

I bought a living room set. Within month the loveseat and chair started to crack. That was exchanged then the sofa. I have been calling them to no avail. The customer service is not good. They say they will call back. Never do. My sofa has cracked also. I have submitted pictures as requested.

I have had a bad back for years. My mattress caved in and was impossible to sleep on. I went to Raymour & Flanigan because I know a saleswoman there. I brought a friend with me and I tried several mattresses. It had to be a fairly firm mattress to accommodate my back. I tried several and settled on a Beauty Rest. I did not purchase one of their mattress covers because I had one (If you purchase their mattress it gives you a 45 day option to return the bed) FYI.. Jordans Furniture and Mattress firm do not have any conditions re returns due to any dissatisfaction.

Terrible experience - Almost as if this is their 1st time in the business! What a joke this new store is at the RI Mall. We went in to purchase a mattress and adjustable base. While the sales associate was very nice, she clearly lacked appropriate training. When I asked about the warranty on the base, I was told "10 uh 20 years". Oh well, she wasn't trained properly. After making the purchase - a king mattress, adjustable base and pillow ($99 pillow on sale for $75), things didn't go well. We scheduled our delivery for a Sunday, received a call on the Friday night confirming a Saturday delivery. Had to remind them it was originally scheduled for the Sunday.

Raymour & Flanigan is the worst place to buy furniture from. I purchased a couch for $1,000 in 2018 - when I received it the padding on the arms of the couch was very thin. I called them to come and correct the problem - when their serviceman got here he told me "couches are made of wood - feeling the wood is perfectly normal" - they did nothing. Now the material to cover the wood has peeling which is not covered under the Platinum Protection Plan. However If I spill coffee on the material they will replace it. NEVER BUY FROM RAYMOUR & FLANIGAN.

I rented an adjustable bed and a queen size mattress from Raymour & Flanigan. After a couple of months I felt very uncomfortable. It felt like something popped. I thought it was just in my mind but as I slept on it I kept but how do you say in the middle of the bed I kept switching it around. It always stays on one side. You can't flip it on the other side. I have seriously arthritis all through my body, my neck, my shoulders, my back, both hips, knees, in my hand and I told them so they sent out and Chester I guess that's what they call it with a metal light stick. He laid it across my bed and made a determination. Like that I paid over $1,500 just want to be treated this way and now I have to put a pillow in the middle of that hole so I don't fall in because I can't get out in the morning. I cry every day and every night and they told me to call back and 6 months.

I would give them 0 stars if possible. The salesman (Tom) in the King of Prussia store said that they had a special payment offer that we could pay in full in 45 days with no interest. We received a Raymour & Flanigan credit card that we had not requested and then a billing on the credit card with a payment due 33 days after the purchase and an interest rate of 29.99%. After getting no help from the credit card "customer service", I went back to the store. The store manager said "It is only 12 days early, what are you complaining about?" I told him that it was not what I was told and he said that I should just pay the full amount by the due date.

Don't go there. Shop around and if have to pay for better quality... I bought a accent chair from them and now waiting for a furniture tech to come see it. The salesperson never informed me that they had a no refund policy... That would be the first alarm going off. They do not stand by their products... Very dissatisfied with them.

Product and store really zero stars just had to rate one to submit review! I purchased a bed $810.30 from Raymour & Flanigan 2/24/2019, Tara the salesperson failed to mention that if the expensive waterproof cover was not purchased then the bed could not be returned or covered by the 45 day guarantee. The store pulled, tagged and delivered the wrong bed with my name on it. After the delivery I found some additional alarming tags, a bright orange tag labeled HOT!!! And a small blue tag with another customers name on it, the bed was the wrong size as well. I called immediately and sent photos to a someone at the store of the bed (still wrapped) and set up a time for the next day for an exchange.

We bought an expensive leather sofa (we saw one the same day at Macy's, we should have bought instead), from Raymour. Within 5 months the one cushion was going flat and the leather was buckling. I called the store (Exton, PA) and they told me they were sending the technician to re-stuff the cushion! I said that's all well and good since we are still in the warranty timeframe, but what if it happens again? They said you will have to pay for the service!! The guy comes and unzips the cushion and literally just stuffs it with fiber-fil! The kicker... He stuffed it more than the other one! I told customer service that this was ridiculous for such an expensive sofa and the woman argued with me. So much for the customer is always right! She didn't seem surprised that the furniture was sub-par. Bottom line, we are stuck with this defective, cheaply made sofa. We will never shop there again!!

Purchased headboard, frame and a Stearns and Foster mattress. Got the platinum plan on both items. Less than one week after delivery the rail of the bed frame split. Contacted them immediately and sent in required photos to show damage. Response from them was suppose to be 72 hours. That did not happen. Contacted them and for some reason the representative could not comprehend the reason for the complaint. I hung up and someone did call back and once again explained the dire situation of the possibility of frame collapsing with two senior citizens in the bed. Said to give her to the end of day (Friday) and she would contact me Saturday. That did not happen.

In May 2018 my husband and I purchased all of our furniture for our new home through Raymour & Flanigan. 9 months later, our dining room set's finish began to wear off. As this furniture was not cheap, we were very disappointed and are anticipating the other chairs and our matching server to soon have the same issue. As it was under warranty, we called to have the furniture exchanged. Upon reading recent reviews of the same dining set, there were several other customers with the same issue.

Bought a four thousand dollar mattress and box spring about a year and half ago. The box spring support fell apart. When contacting customer service and the store all they would say is "Sorry nothing we can do." Granted it was a floor model. But at four thousand dollars they assured us there was nothing wrong with it. Our other mattress and box spring in the other four bedrooms were purchased elsewhere and for far less money and have never fallen apart. The only customer service offered was to sell us another one.

They do sell things cheaper but the reason being it is low-quality stuff. They also don’t stand behind what they sell. They sold my sister an adjustable bed, that in two years stopped working and will do nothing to make it right. They had her call the company that made the bed and she was charged a high amount to send someone out just to look ago it. Then will send us the spartan and we are expected to fix it. Needless to say she hate pay ahead of time and still now one has been out to look at it and it has been 5 days. Raymour's answer was, "There is nothing we can do." Then they talked Her into a frame and it does not serve any purpose. I bought a bedroom set and the backs of the dresser were not finished to my liking, I called and they not another one, worse than the original and the guy that came did not even put it on right. They sell crap and don’t stand behind their crap.

If I could give less than one star I would! This store and this company have been absolutely awful to my husband and I! We purchased the overpriced platinum plan but when we tried to use it to replace damaged furniture it turns out the $200 plan is a total scam!! After fighting for a week to get someone to speak to me about the plan, I was finally able, after much arguing, to get a partial credit. When we choose a new item we were then informed we can't use the credit to buy it!! The brick store said we can only use the credit for in stock/floor stock items- none of which matched the small room we were trying to shop for. I am very disappointed and I hope that our terrible experience can help others- don't buy from Raymour!!!

Purchased a 900 dollar bed. Within 8 months of began to buckle and sag. 7 year old nephew removed tag from mattress. Raymour said they are not obligated to replace because tag was gone. They had my receipt. Implied that I could have sewn a look a like mattress. DONT BUY FROM DISHONEST COMPANIES.

I was looking to purchase bedroom set... Found one I loved in Raymour & Flanigan. To hold the price, they told me I can put a $20.00 deposit until I was ready to go ahead with the deal... They said it would hold price for 30 days. Before the 30 days was even near, the sales guy, (not even the one I was dealing with) called me 4 times... I told him I was not ready to go ahead & if it was a problem, I would come get my deposit back. He said, "WE CAN PROBABLY GET THE DISTRICT MGR INVOLVED FOR A BETTER PRICE"... I liked that...however, I needed a few days to go back with my husband. Well... I went back on a Sunday, the was extremely nasty & pushy... I have never even met him before, because like I said, I was dealing with some other sales person that must have left there.

This store sells very cheaply built, faux furniture and charges top $$. I spent over $5k to furnish a living room and dining room. I purchased top tier warranty plan and had serious issues from chairs falling apart to leather fading and mechanical issues with recliners. These incidents occurred regularly and even after a replacement the product was still junk. The delivery guys were extremely rude and customer service would not honor my repair request. I highly recommend A REAL furniture store if quality is important to you. If not save your money and get IKEA, Ashley or Walmart furniture because the quality will be better or equal to this company's original products and they will protect your investment without a bogus "Platinum Warranty". I would not ever recommend Raymour & Flanigan to anyone, ever.

Bought a recliner in 2/17. It was great at first, but then the seat started sloping to the right and became very uncomfortable and unhealthy. Paid $34.95 for 5 years of protection. Called today 2/19 and was told there was nothing they could do. They said they would come to our house for a cost of $75.00 and still would not be guaranteed. What did I pay $34.95 for? They said, "You would have to had to recognized the problem within a year." STAY AWAY FROM THIS COMPANY.

I am highly disappointed on the platinum coverage with Raymour & Flannigan. My husband and I opted for the platinum package to have a peace of mind on the investment we made 3 years ago. Not knowing the coverage or warranty is all a scam and a waste of money. I am extremely dissatisfied with the quality of Raymour's leather pieces for the price I paid the Leather set should have lasted more than 3 years in great shape. The color on all 3 leather pieces is fading, chipping, peeling just horrible and unacceptable from the reputable Raymour & Flannigan furniture store.

I purchased an expensive full size bed, box spring, and frame from R&F last year for my young son. Within eight months the box spring had broken down on the left and right side. It just collapsed and could not support the mattress. I contacted R&F and they sent out a technician to look at it before a replacement box spring could be sent. I thought for sure they would replace the box spring since it was under a year and sat on the high end frame they sell. The technician agreed that the box spring was defective and that it would be replaced. I received a call from their customer support saying that it wasn’t defective and therefore not replaceable under the warranty. I told her that the tech told me it was defective and would be replaced. The rep said the tech told her it wasn’t defective. I felt scammed and had no other recourse than to contact the maker of the bed, Sealy.

I went into the Raymour and Flanigan showroom in Farmingdale, NY to look at couches. I saw a couch I liked, took its information sheet and left to go shop around. I returned home and decided to make the purchase from Raymour and Flannigan. I went online and ordered the couch that I had sat on in the store in the color I wanted. The couch arrived on 12/18. I immediately called attention to the fact that it was not wrapped in plastic and was dusty and had hair and lint on it. The deliveryman said "once it's in your house, it's yours. No returns."

I bought a sofa from Raymour & Flanigan in June 2018. After 4 months the material on the cushions began to stretch and sag. I called to complain and was sent a new set of cushions in November 2018. Not even a month later the same thing began to happen. I called to complain again and after a month they sent a technician who said this was normal and the cushions were intact. I then received a call from a customer service representative who told me the same thing. When I told them I am not satisfied with this sofa I was told they could not do anything about it. So much for the manufacturer's warranty and Raymour and Flanigan standing behind their merchandise. I will not be buying furniture from them again and will make sure friends and family know of their poor customer service policies.

We ordered furniture from Raymour & Flanigan for our new house - 2 sofas, a settee and dining table + 4 chairs and a bench. The day of the delivery, the drivers called way before the scheduled delivery time to say they would arrive in 30 minutes. I had recently (10 days prior) had an emergency c section and was staying with my in laws 40 minutes away so I told them I would drive up immediately and to wait.

Overall experience was not bad from the beginning. The salesman was polite and not pushy. Provided a clear understanding of the selection, pricing and delivery guarantee. We verified that the pieces we purchased were in stock and a delivery date. Notified the next day that one of the items was out of stock and it would not be arriving with the other items and no date for its delivery could be offered. I talked to the store manager and asked him what could be done and he indicated there were multiple options. I asked what compensation would be offered since the guarantee was not going to be met. He offered no tangible option or solution. I feel that if stores are going to offer a guarantee it must be backed by some form of resolve and compensation to the buyer. I call this false advertising. I would never recommend this store or any other in its domain.

Ordered a small table online that was delivered to my local store. The box looked ok, so I did not check. Was damaged and was told someone would be at my house today to fix. No show, no call. I called them only to find that they cancelled the service call and did not call me. Was told they would be in touch. I will never buy from them again.