Raymour & Flanigan Furniture Reviews

They will tell you that you will receive it in a few weeks, beating every other furniture store around. Well the Date will come and go and the next one they give you will come and go and so on. I was told the middle of January then beginning of February then the end of February now I'm told the 2nd week of March. Which is what other furniture stores were estimating. Do yourself a favor and go with the honest stores!!

We purchased a Mattress online for delivery. We didn't receive any delivery confirmation call the day before or day of delivery. We called to find out when it would be delivered and we were told their "Loss Prevention" department requires the following:

I have made several calls, I keep telling them I don't want a broken recliner. I got passed around to several different people. They chose to send a repair man out. He took a big wrench and bent parts of the metal frame. I explained to him that this is unacceptable. I only had the chair a couple weeks before it broke. Now it's "repaired", It was obviously defective, and it may happen again. I would be willing to select another different recliner. Now I am at the point where I have been given a phone number for the service department. I have called several times and all I get a answering machine. They have yet to return my call. I am on Social Security. I am not in a position to pay for a broken piece of furniture. Raymour and Flanigan is ripping me off.

While I had a great experience when making my purchase, that experience ends there. When I went to pick up my sofa at the store warehouse the sofa fell off the dolly as the employee (who was a sales person) pushed the dolly towards the exit. When he asked me to sign that I received the sofa in good condition, I questioned it. I stated that how do I know that it wasn’t damaged when he dropped it. He told me that if there was a problem to call them. When the plastic wrapping was removed the from the couch at home, we found a rip on the right side of the couch. I immediately called the store and was told that the process is a repairman will be sent out to access. That they can repair it, credit me some credit or send a new one.

Thank you, Kelly **, from Raymour & Flanigan for hooking us up with our new adjustable bed! Split queen, dual controls. Woohoo! We'll need to get used to the settings, but this morning I had perfect lounging until 10:30! Excellent service, amazing price, next day delivery. The delivery team was awesome, too! I took this photo in the store (as nobody wants to see the Baumgardens laying in bed! Haha!). Kelly's email is **. Kelly will not push you into anything you don't want. A refreshing shopping experience! See what she can do for you!

Raymour and Flanigan, 3464 McKinley Pkwy, Buffalo, NY 14219. We purchased an Axium King bed from this location in Blasdell, NY near the McKinley Mall, and AFTER 6 WEEKS IT FINALLY ARRIVED. We were excited for its arrival! On arrival, the delivery people put it together without the slat supports, did not leave the instructions, it (i.e., blue tooth from our phone etc). This is where it gets ridiculous, after they left, we contacted the store and informed them that our “NEW” mattress started sinking, after approximately a week, they dispatched someone else out with the wrong information, on his arrival he informed us that they did not tell him the slats did not have support/s. After which he left!

Proceed with caution when purchasing merchandise at Raymour & Flanigan. The Protection Plan IS NOT INSURANCE. You are better off shopping next door at Bob's Discount Furniture and using their Goof Proof Plan that includes free delivery. We purchased a sofa that broke within the first year of light use. To our impression, we were lucky to have purchased the Platinum Protection Plan. Once the sofa broke, we immediately contacted R&F to make a claim. They asked us to text them photos of the broken sofa and told us that they would contact us in 48 hours. After being contacted by R&F, we were told that we must enter a showroom during a pandemic within 14 DAYS to select what we would like to use our credit for. We called the Marine Park showroom to begin the reselection process to get a replacement but the sofa was no longer available so we opted for a $550 credit in which we selected a dining room table.

This may be the absolute worst customer service I've experienced. I ordered a mattress online and decided within 24 hours that I wanted something more plush. I tried live chatting to revise my order... no response. I then tried calling, no response but was told to text or live chat. I tried both avenues, and no response again. I did this for 4 days. At this point I realized that I'd be stuck with the mattress and give it a shot, since I read online that they have a 45 day return policy for mattresses. So great, I'll test it out, if I hate it I'll switch it for something else.

I had the worst time with ordering online. Waited over four months and they delivered only half my order, never told me anything. Found out I’d half to wait another month and a half for the rest of my order. I went to the store in West Springfield MA and Omar and Mike were very kind and understanding and gave me an even nicer sectional and are talking the other half order out free of charge. They went above and beyond to help me. They turned an awful situation into a happy one!

Lake Grove, NY location. Do not order from this location. They call you that all your pieces of furniture are in (2 months after original delivery date), then when you arrange for pickup, they tell you it is not there. You schedule a 2nd pickup date, are told ALL pieces are in, only to get there and there are 3 of the 4 pieces in, and one is damaged....Their reply "It's on the bottom. Nobody will see". We asked for a refund only to not receive a refund. Good thing my credit card company handled the refund. We have been told this location gives away your furniture to "first come first serve". If someone is missing a piece of the exact same set and they arrive before you, they will take yours and give to them. It appears this happened to us twice since nobody can explain where our missing furniture went the first time, and the piece the second time.

I spend 14k 3 bedrooms set, 8 chairs dining set, 7 pcs living set. They convinced me to purchase insurance. Only to find out the 8 chairs were not new. They were cracked and repaired with different type of hardware and some of them were missing. The technician came. He want to glue the broken parts. I refused. They replaced them but I had to pay again. Not cool. My daughter bedroom the wood frame was crack. The technician came and glue it. Only last it one month. I was not home. That was a loss. My bedroom set had some scratches. The technician said it had to be replace, so I did and I had to pay again the living room set. One of the sectional was ripping apart again. The technician told me it had to be replace. I refuse to pay any more money so I took a loss.

I am very disappointed in the constant delays with getting our furniture delivered, especially since the salesperson bragged about how good Raymour and Flanigan was with delivery times compared to their competition. I should have went to Bob's, and still might eventually cancel my multiple orders with R&M if I get one more delay. Since I have yet to receive my furniture, and who knows when I will, I can't review the actual purchase, although, the price was high compared to other places.

Updated on 03/05/2022: We purchased two Keller Leather power Sofas 14 months ago. They arrived at our home poorly made and assembled. One of the foot rests would not close completely and the stitching was uneven on both couches. We called 15 minutes after the drivers left as soon as we noticed the defects and were told they would send someone to rectify the problem. A guy came a week later took photos and said we would hear back. We waited 1 1/2 weeks and finally called them. They told us the inspector found nothing wrong. We asked them to send someone else and 2 weeks later the same thing happened, This time with an inspector who should never have customer contact concerning his nasty demeanor. We again had to call them back.

I purchased a couch and a recliner online from the Farmingdale NY store in Oct. 2020, after it was delivered I discovered that there was a defect on the seat of the couch. I contacted the store and sent them pics of the defect, they said they would replace the couch by the first week of Dec. but 1st week came and went, I contacted them and they said it would deliver it two weeks later, well still no couch.

The whole review will not fit so I will sum it up. This is the worst store I have purchased from and I will never shop there again. I would not recommend ANYONE purchase anything from them. I purchased an adjustable base for my daughter's full sized bed specifically because I know that it could be taken apart into 2 pieces and brought up the stairs. Prior to the purchase I asked that specifically and was told yes it's possible and I knew it was because I had purchased the same base 2 years ago in a queen for myself, just from a different location. However from this location what I got was a horrible experience! Their delivery guys are downright rude, obnoxious and LAZY! They refused to bring my $600 adjustable base into the room it was supposed to go into! To the point that they told me "it was on me to get it up into the bedroom" and that "it would take too much of their time to get it up there".

I purchased a chest of drawers almost a month ago. Upon them delivering it I noticed it was all marred up so I called and they agreed to switch it out for a new one. Upon delivering the new one yesterday I found that it is worse than the first one having chipped paint and scratches all over it. I tried eight times to get in touch with someone that could do something for me but failed miserably. I finally got a hold of a manager named Tyler and he offered to knock off the delivery fee which is great but bringing a second dresser that is worse than the first is bizarre. Why don't they look at the merchandise before they send it?

DO NOT SHOP HERE! Delivered a broken bedroom set. Spent 4k on it and dresser came with a huge crack. Still waiting on a replacement. Also ordered a sectional and still waiting for it. Ordered in early September and it's now December. Delivery date keeps getting pushed back. No one calls you, you just have to figure it out on your own. If you somehow manage to get someone on the phone by waiting for an hour or two they all give you different estimated shipping dates. You pay upfront and get screwed in the rear. Absolute worst customer service on the face of the earth. Complete trash company. Will never shop there again.

Price is good and the salespersons are not forcing you to buy anything you don’t want. The information is clear. The quality is good. We purchased bed sets and dining table set. They are good value. Note that we purchased from their outlet not the normal store. The delivery is professional and quick. They put the bed set together quickly.

First off, management in service depth, for the store, and for customer service are all horrible. Received a damaged coffee table and are yet to replace it. Have contacted corporate and cancelled everything else left in my order. Also told my mom who cancelled her entire order. This company is horrible and I would never recommend them again. Specifically the Central Ave location.

I placed an order in early August 2020 for a bedroom set and living set. I was not told that the bedroom set was a special order but was NOT TOLD that would take 5 months. Instead I was told it would be in the Warehouse in October 2020, I kept calling for updates, kept getting the run around, was told by a sales manager that it would be delivered in about 2 weeks, then was contacted 11/23/20 and was told that the bedroom set would not be in the Warehouse until 1/21/2021. I ordered online from Perkasie and everyone was so nice until they received my money upfront in August.

I love the merchandise in Raymour and Flanigan. Nicely pricely. I bought several things from Raymour and Flanigan. I bought 2 beautiful Crystal Mount Ceiling Lights and they are so pretty. I also bought 2 nightstands that are very nice, and the prices are good. They have a great selection for your home needs. The people that work in the store are very very nice, which is a good experience. I would definitely recommend this store. I received this email today 11/11 and now it says the contest was over 10/31?

Great customer service and delivery quick with care for merchandise and home set up. Both store and outlet have nice furniture to select. Both store have a nice selection of accessories to include carpet.

I got a sofa and accent chair. The quality is great. I got a great deal. From 1,150 I got them on sale for 850. I was able to get a insurance for the fabric and they deliver for free (before Covid-19) in two days. The delivery was a success (they deliver like it was their own house). Customer service at the store was great. Very helpful to get what we need it, but not suffocating. They gave us space to look everything and decide, but close enough for our questions. We recommend it to our families and friends now.

Do you buy from this company. They take your money but don't provide a product. I purchased a sofa on 10/22. The full payment hit my credit card the same day, not a down payment or payment upon delivery. I was told a delivery date of 11/3 or 10. I called on 11/13 (they didn't call me) and was told the new ESTIMATED delivery is now late November. Is this company taking money, with very limited supply/stock, then not delivering for a long as possible, so they can stay afloat?

Customer service truly exceeded my expectations along with their White Glove Delivery Service. Kim, my Sale Rep was extremely knowledgeable and very personable as though I knew her for some time! Raymour & Flanigan will be my furniture store for my future purchases.

We have ordered few items from Raymour and Flanigan on 9/7/2020 and document number is ** (customer # **). But still we didn't get our full bed and 2 times they come and went back saying some items are missing. 1st time they came on 11/11/2020 and they left saying rails are missing. Next they came on 11/15 and they left saying screws are missing. When we called the customer service, they didn't not respond and ask to call delivery team again. Still we don't know when we will get our delivery.

Bought a sofa and loveseat set from Raymour and Flanagan. They told me it would be in the warehouse at the end the week. 6 weeks later I was still waiting for my delivery. When the furniture arrived we accepted it and upon further review realized both pieces were damaged. Called customer service and they told us furniture can't be fixed. Needs to replace it. They sent replacement set about 2 weeks later, worse than the first set. Told customer service we want new from the manufacturer. Items not from stock because they offered it to us on the phone. Customer service was supposed to call back to confirm new order from manufacturer but never did and nobody answers the phone # they gave us to call back on.

The Delivery Distribution Center in Suffern, NY is without a doubt, the most unprofessional and does not understand the definition of Customer Service. Because of their lack of loyalty to their customer base, we had a family member visiting us after being on the road for approximately 10 hours, without bedding to sleep on. Absolutely no communication or apology whatsoever from the Delivery Supervisor, Mr. ** who needs to be reprimanded effective immediately.

I purchased a chair in 2016 through their Clearance center but it was a clearance item, we paid full price. The chair is peeling badly, so much so that we have to cover it. All they say is the chair is 4 years old and they did not offer a discount toward another purchase. The attitude is, "Oh well."

While the shopping experience was great, getting your furniture from them..not so great. We shopped our furniture from them early August and they didn't have everything from the bedroom set we wanted in stock but we made the mistake of saying, well we already have a bed we rent in a hurry. We bought a bedroom set that they said would be in stock early to mid September. We spent over 4K buying the bedroom set with the mattress.

Worst company, I will never purchase anything from them again... Between service and management they are unorganized and not professional! Purchased a bed and we had to have a service call after only 3 months, the electrical box broke and needed to be replaced... We waited 3 weeks without a call, then I called and the receptionist said I needed to find the bar code number??? What??? And the worst part is they don’t care... They only care when they make a sale.... Plenty of other companies to buy from!

Worst furniture experience we've ever had. We were promise delivery several times and still no bedroom set. We had a delivery date set so we got rid of our bedroom set. 20 minutes before the delivery time they canceled and said there was a part missing. How could they find this out 20 minutes before our scheduled delivery time is beyond believable. 6 weeks later still no furniture. Never again will we buy from Raymour and Flanigan. Worse experience ever, we have been lied to from the salesman to employees to managers to delivery people. I gave them 1 star even though they don't deserve that.

My mattress was schedule for delivery on Sunday, no one showed up when I called they said no one was home. I have cameras and no truck arrived all day, when I tried to reschedule delivery they said it was out of stock, I asked what happened to my mattress. They said "first come first serve!" Now I have to wait for a new delivery date the manager of customer service is the worst. I have ever experienced and extremely unprofessional. If I didn't need the mattress right away for my 95 yr old father I would cancel the order all together. Don't waste your time. Company has no integrity and no accountability for mistakes. When asked for the store manager I was told he was unavailable of course.

Called their customer service phone 4 times, waited for almost an hour each time. No one picked up. Recording stated to leave a message and we'll call you back. They never did. Over a week later I get through and a "Robyn" said she cannot help me unless I bought the item in question from them. I told her I had the model number and wanted to buy the bed screws based on 4 models I had seen in their Ocean, NJ store. She said "No" because they must be ordered off of an original store purchase order. I tried every private bolt manufacturer even McMaster-Carr and others. They don't make the size for my son's bed. Come on, really? That is piss poor customer service!

Walked into store and wanted to purchase a leather sofa set. Walked out an hour later with a $4700 set. Salesperson said it was leather. Move ahead seven years. The loveseat is flaking and peeling. Called R&F no answer for service so left number to call back. Never called back. Called again three days in a row. No callbacks. Found a leather repair place, sent them pictures. they said they cannot make repairs as it is NOT leather. Looked at my original invoice. No mention of brand of sofa and no mention of leather. Turned the sofa upside down and found the secret. 100% polyester vinyl. Not even leather light or leather seats with vinyl backs. Not a stitch of leather. So I have to throw it out and buy another set this labor day weekend. But there will be one store I will not be visiting.

My leather sofa started to peel and crack after 10 months. I purchased the Platinum Protection Plan. What a joke. I am still waiting for a call from a manager. Poor customer service. I will never shop there again.

Raymour and Flanigan is the most difficult company to get any service from. Ordered furniture and have received no emails/texts/calls that furniture has arrived for pick up. I have had to make numerous calls to check status and have spent A LOT of time holding for a person to pick up. Now today I find out that a piece that said would be in 8/8/20 will now not be in until 9/8/20! For a month now I have an empty wall in my kitchen where this hutch is supposed to go. Customer service rep just said that is the date and have a nice day..end of conversation!! I swore I would not give them another penny after a horrible experience 1 1/2 yrs ago but loved this hutch enough to try again. Shame on me..but NEVER will I shop with them again.

We will never buy anything again from Raymour & Flanigan. They don’t stand behind their protection policy. We bought an outdoor patio set spending $2500. Now the important word is OUTDOOR. We had an horrific rain storm last Thursday in the middle of the night. The seat cushions were on the chairs. It took 7 days in direct 100 plus degrees for each cushion to get fully dried. After 5 days in the direct heat of over 100 degrees, we brought in one cushion which was still soaking wet to our local Raymour & Flanigan store in north Brunswick Nj. Customer service called the manager over. We showed him the still soaked pillow saying this is a sample of the what the other 5 CUSHIONS are like and we want all six pillows replaced as it’s impossible for outdoor pillows to take this long to dry out.

I spent a lot of money purchasing new furniture for my new condo. To secure my investment, I also purchased their extended warranty. After 2 years, my bed frame broke. The store where I made the purchase verified my extended warranty. However I have been unable to get ahold of anyone either via chat or phone for over 2 weeks. I have left countless voice mail messages, none of which were returned.

Bought a 3 seater with a recliner 2 years ago and rips have already been happening after the 1st year. I paid for 3 year warranty and when I called them about the rips they said it's not covered. So basically I paid 3 years of warranty for nothing. I have no kids or pets and it is used primarily for sitting. The material is very cheap even though I paid close to 900 for a 3 seater recliner. I will never purchase anything from them or recommend to any of my family and friends.

I have been a R&F customer for many years. I recently ordered a desk and a bookcase, since I'm now required to teach from my house. The website said the pieces were "factory stock" and would ship in "2-3 days." I ordered in the third week of April. After several weeks with no notification that either piece had shipped, I tried using the chat feature on the website. I waited for over an hour and no agent ever showed up. I called the number and was told I would get a call back in about 30 minutes. Two hours later, I finally got a call.

Picked out furniture Manchester Ct location. Brought in all measurements of the doorway and space they had to get through. It’s tight so I wanted to verify everything would fit before I purchased. THREE people verified it would absolutely make it into the space!! Bought furniture and spent $250 to get my current furniture removed to make room. Delivery arrived on time.... They can not get it in the house. Raymour's response? Oops our bad, wanna come pick something else out? I am beyond mortified at this. I have absolutely no faith with this company. I also now have NO furniture!! Kind of at a loss.

We bought the adjustable bed Dec 2017 with expensive mattress (Beauty Rest Platinum). 2 years later the mattress has a huge dip and they only gave me $2,500 credit for a new one. I would give zero star.

Delivery: Why is it that this is our second large purchase with your Raymour & Flanigan and again we have to deal with damaged furniture. Both times. I am so sick of this. My husband and I will definitely reconsider shopping at Raymour & Flanigan since they have decided to deliver already broken furniture into my home, not tell us and make the installation. Then say they have return to make a repair. A repair, wtf. A repair on new furniture. I have had it! No recommendations from me that's is for sure. Not sure that if any you can do to make us happy! 2nd time. Not sure you care or is it your delivery folks. Someone needs to answer. Stop taking non-perfect furniture to customer's homes. Just stop. My hard earned money is not open for the taking.

I cannot even begin to describe the disappointment I have in Raymour & Flanigan! I will never recommend any friends or family to purchase furniture from them. I purchased a sectional couch a few years ago and purchased the extended warranty with it on the couch being assured by the salesman that anything would be covered - I read through the contract word for word what was and wasn’t covered. Rips and tears are covered.

This morning the delivery men called and arrived an hour early. They were polite and quickly replaced my table top. The men worked as a team. Also, customer service replaced my table with no issues. Great service! I would definitely recommend this company!

My family and I were out bed shopping and went to Raymour & Flanigan in Cross County. Not only did we leave with a bed we are completely excited about but we had amazing customer service! Tammy ** was very informative and helpful. She allowed us to take our time and gave such great feedback! She was personable and answered all of our questions. Best sales experience we've have had in a long time. Keep up the Great work Tammy. The ** Family

Bought a mattress at R&F instead of Bobs Furniture who had the same one cheaper but no take away of old mattress policy. R&F Sales guy said they would take away old one if no stains so to be sure buy a mattress cover which I did. On day before delivery they called & confirmed approx. delivery time and again I asked about the old mattress and was told the same exact thing. On day of delivery the drivers said mattress had stains and an odor (Some stains yes but no odor) and could not take it on the truck even with a mattress cover. I immediately called back R&F and they said sorry up to the drivers discretion. Was told Sales people will say anything to make a sale. Very tricky and dirty way to make a sale. I will never buy again from them!!

I ordered a mattress from a salesperson at their showroom in WEstbury, NY - the size that came in was incorrect and did not fit the bedframe. They redelivered it without telling me what time or arrangement being made first thing the next morning. I sent it back because after sleeping on it decided it's way too firm. I finally got a call back after hounding them for whole day to discuss what mattress to order in place of it. The mgr told me I have to come into showroom because it will be final sale!! I couldn't believe it. I told him that going in and trying it didn't make a difference - I just want a recommendation or one I ordered before for a different bedroom.

I saw counter height chairs online. I visited the store in Garden City. I told the sales representative the name of the chair I was looking for and she informed me that they do not have a floor sample. I decided to take my chances and order online when I get home. She became very pushy and said she can order it in store. Based on her attitude I asked if it is commission based and she confirmed. Nothing else was suggested, I guess this was an easy catch.

For as long as I have owned houses, I do not remember buying from Raymour and Flanigan. I never liked their quality and very pushy sales personnel. I bought a bigger house and with that comes more furniture. Making the story short I opened a 6 months interest free card for that 2.4k purchase. Come to find out that they had opened a standard credit card and I was due to pay the full amount about 5 weeks after the purchase. The credit company stated that it was the store that had requested that type of card even though I mentioned several times that I would like to take the 6 months interest free for this large purchase. I went to the store and thought I had fixed this, but nothing had happened. Good thing I did not purchase more for I would have had to pay a high amount in interest till the card was paid off.

Creig was great and very helpful. Took his time and let us check each one. Any one going there should look him up and ask for him. Also helped get next day del. and we got it about 3:00pm also del. Company was very good. This was at the outlet store at Christiana Mall DE.

Ordered a bed. We bought platinum plan that stated if not happy with bed we could exchange it. The plan was not free. We didn't like it and selected a new bed. They said delivery in two weeks. They called the night before and said they could only deliver half the bed. The rest would be delivered later date. I said no that is ridiculous. I reschedule for the following week. They never called to confirm. I called they said they ordered wrong bed. They would call me back next day with a new delivery date. They never called. I called back and they said they couldn't find the order. I asked to speak to a manager. He was extremely rude and basically said come get a refund. I wouldn't go near this store again or recommend it to anyone. Horrible and rude.

I would be very leery about doing business with these people. I purchased a gift card as a Christmas present, and after repeated attempts to find out the status of the order, no one can help me. I have had 6 emails, 2 chats, and 2 phone calls, to no avail. Have had 4 "associates" at Raymour & Flanigan promise to get back to me. No such luck. They give mixed signals about how the order may or may not have shipped, tell me their system is not right, or have no clue whatsoever. I asked one of them, "What if I never receive the gift card I paid for?" The answer: "No worries. You can just reorder." What a minor league operation this is. Buyer beware, stay away, there are certainly better alternatives than this three ring circus. What a joke!

My family and I toured Value City Furniture, Ashley Furniture, Ruby Gordon, and Raymour and Flanigan. We ended up going back to raymour and flanigan. We liked the wide selection and the salesman was helpful not annoying, actually several helpful salesman. They had answered all of my questions comparing faux leather, pricing options and waived the delivery fee too!! The protection plan really sold me too! Having five kids and buying new furniture is risky but knowing that Raymour and Flanigan truly stand by the protection plan Bc we had bought a bed a decade ago and they really will do whatever to make it new or replace it!! I love the couches and I feel we had a great experience with Raymour in Greece NY.

In March 2018 we bought a power dual reclining sofa and loveseat. A week ago one side of the sofa stopped working. I attempted to contact the Protection services several times and each time was told the wait would be 140 or 160 or 170 minutes. I emailed them. I finally called a number that was for anyone needing help PURCHASING a product (which was answered by a human on the second ring) and the person told me he would email them right then. They DID try to contact me the following morning on my cell but I missed the call (note I HAD asked to use my landline but was told they could not do that, had to use original number given).

Purchased bedroom sets with extra drawers. We are not satisfied with the quality. A tech came in to review and said that the collection we received gets a lot of complaints. However, he filed the opposite. Phone, chat keeps saying they will escalate but no correct person to speak with. Please beware, learn from our experience. Good sales talk but quality of items are subpar.

I wanted to compare various types of couches; their fabric, construction and ability to withstand my kitties. They were very accommodating and offered fabric samples, advice and showed me several options.

I purchased a sectional for 2600. When it was delivered it was defective. I reached out to customer service and finally reached someone and scheduled a date for an exchange. 2 times I was told the driver we was on their way. First time was a no show and the second time they passed the window of time and came 14 minutes after I left for work. It has been 2 weeks and the crappy low quality furniture is still in my home with no exchange. I called customer service 4 days in a row and asked to speak with a manager and every day there is another excuse and of course no one returns the call. I then asked for them to pick up my furniture since I never received a sectional in good condition and was told no exchanges. Buyer beware. They are very unhelpful and do not care about the customer at All.

Updated on 12/06/2019: I posted a previous review because of a defective power lift chair and extreme difficulties in contacting anyone from the store or the warranty dept. I eventually got ahold of them and they assured me that they had many chairs in stock and would replace mine this Sat.. the 7th of Dec. Well....They just called and said they don't have any in stock. They probably read my review and decided to get back at me for posting it. All I can say is stay away from Raymour and Flanigan at all costs.

I purchased a sofa bed and swivel chair and was received it this weekend. The delivery men were nice but I was rushed into signing off and well as I was rushed in purchasing from saleslady. This is not the 1st time I bought something from them. The swivel chairs lines in fabic and within 1/2 -45 min I went to store with pictures also the rail under the chair has a nick in it. They said that is how the mfg makes the chair and there is nothing they will do nor exchange it for something else so I am stuck with a 469 chair with lines in fabic so beware of them.

The sales representative was extremely helpful and toured the store with me, explaining and looking for options. The furniture is high quality looking and has held up over the years. My delivery came in two days.

Purchased a sofa and loveseat. The first sofa I received was damaged. It had literally broken in half when a guest sat on it (a piece of wood inside of the sofa broke in half). Because there are no returns, we had to select another sofa. The new furniture was delivered and we noticed that there was no center leg for support. So a new sofa was delivered. I must tell you also that the delivery men were awful. They basically threw the set that was replaced in the street before loading it onto the truck. I never saw anything like that before. I called customer service and all they could say were that they were sorry. This furniture is in a room that is barely used. Within a month the cushions were flat and the fabric began to pill. The quality of the furniture is poor and I would never buy there again.

One of the worst companies to deal with. Buyers beware. I purchased a tempurpedic mattress with adjustable base and it the experience was a nightmare. First we purchased a queen firm tempurpedic, however this was really uncomfortable for both my husband and myself. After having it for two weeks we decided to take it back, this is where the insanity begins. The manager tells us we can’t return it until after 30 days of sleeping on it or we would lose $600 off the price we paid for it. They advertise a 30 day return policy but it is not for the benefit of the consumer. It is for the company. We decided to stick it out for the additional days and not take the hit on the price.

Bought an expensive mattress from Raymour and Flanigan. Delivery man was reckless. He literally ruined the mattress and my wall by forcing it up the stairs!! Took chunks of my wall and ceiling out smh. Raymour and Flanigan avoiding my countless calls and still no fix to the damage 5 weeks later! Keep saying "you'll get a call tomorrow" and nope, no call, terrible! NEVER AGAIN WILL I BUY ANYTHING FROM THIS SHADY COMPANY. I'm going to court now to resolve it. What a mess.

Gringo at the Iselin, NJ location needs some serious training in proper customer service. Dude was CLEARLY there to make a sale and just that. Didn’t receive our delivery because our order was never approved - Gringo here told my dad he had an open credit card account with them which he never did. My parents were ready to purchase with their own card but because we were told they had the store card approved they decided to just do that. If my dad would’ve never called to check on the status of delivery we would’ve never been notified by ANYONE about the issue with the payment. The living room was cleared and emptied out just waiting for a delivery that never came. The matter has now been resolved - however I wanted to leave this review to point out the ** customer service Gringo provided my family and I. Do better.

We purchased a table and hutch over three weeks ago we called the same day to let them know it did not match. We’ve been getting the runaround asking us to send pictures, emails, bigger pictures, smaller pictures, corner pictures. But the fact of the matter is the tables do not match. We don’t care if they replace the hutch or the table. We just want them to match. Two months ago we furnish a whole house through them and spent a lot of money there and to be treated like this and the people you deal with do you not care. Being a business owner I would never treat my clients like this nor would I resort to writing a bad review.

I bought a firm Beautyrest mattress called Glendale. The first mattress had an uplifted section which Raymour and Flanigan replaced (with pressure). They brought the new mattress. I slept on it and found the outer sides to be firm but the middle was soft. I called them and they were sent out a technician (a week and a half later). He came and checked it out. I got a call from Raymour and Flanigan that my mattress was to the standard it should be! Buyer beware. They offer, for $60.00, a comfort guarantee when you purchase a bed. You will pay for delivery charges should you want to change your bed besides the difference in cost to your original purchase.

I bought a couch recliner. It fell apart within 6 months. Their protection plan is lousy. Do not bother paying for protection plan. Better yet do not bother buying from Raymour and Flanigan. They're thieves.

Bought living room set and dining set. 2 Days after delivery, I Had to call customer service about an issue with dining chairs. Had to send pictures. Arlene ** never got back to me, never acknowledged my texts or e-mails. Don't bother. Go somewhere else.

Purchase a sofa from them with no interest if paid off in one year. Have paid off the entire amount and then they claimed that I was late with one payment and wants me to pay interest. Are you kidding me! You are just upset because I paid off my bill on time and so it did not benefit you. I will be contacting the Department of Consumer Affairs to resolve this matter, because the company is unethical. Never again, friends and family and acquaintances. Stay away from this store.

TV console was delivered 1/2 assembled with the 2 center columns not installed prior to the top being put on. When I contacted their customer service I was given to 2 other departments none of which had competent or even knowledgeable managers. I was basically told they could not get anyone over until the next day and that I had just been given too many shelves. This was even after I provided pictures via a text. I was basically called a liar by their delivery Manager. I ended disassembling the console and installing the supports myself and just asked for a refund of the delivery cost of $50 and was refused. I will never buy anything from Raymour and Flanigan again and would encourage anyone else to not buy from them.

RAYMOUR AND FLANIGAN RENEGS ON DAMAGE THEY CAUSED. On July 28th, 2019, we took delivery of furniture from R & F at our Vermont home. At that time, our contractor was on the property doing work since we live most of the time in New York. R & F proceeded to back the delivery truck up into the house and caused almost $5000 worth of damage. The contractor notified us of the damage the following day (7/29/19). Photos of the damage were taken on 7/30/19 and we contacted R & F to report the damage since the delivery drivers never mentioned it to anyone. R & F proceeded to send out inspectors to the property to survey the situation a few days later. The drivers admitted to the delivery supervisor that they damaged the house. We then received an email from the delivery supervisor.

I went to Raymour and Flanigan store 1865 in Central Ave. The floor salesman is very experienced and attentive.. This was my first time buying in this store and I'm so glad that I did. Besides this the delivery guys are amazing. They are very fast and strong and acknowledged in their tasks!!!

I have been purchasing from Raymour for years and years. I have furnished my entire home with Raymour furniture. I have a beautiful dark brown sectional with reclining chairs that I purchased in 2013. When shortly after receiving the furniture, I noticed a white patch come through the back of the sofa. I thought maybe one of the kids got something on it. In the past 6 months, little by little these patches have been coming out on the furniture. They are not where you sit, they are on the back of the couches and by the feet and legs of the couch. They are not stains, they appear to be some sort of material defect coming from the inside.

I purchased a reclining sofa with platinum warranty on 12/30_16. Was told the warranty covers everything. Vinyl peeling, seats sunken. Claim denied as normal wear & tear. Will NEVER purchase from them again.

I had purchased sofa set with protection plan from its store in Woodbridge, NJ in late 2018. Initially, I noticed feathers lying in the ground and I didn't realize it is from couch. Over period of time, I have also started experiencing back ache because of the firmness and couch material. It is then, I noticed bunch of feathers on the sides of the couch.

I bought 2 reclining sofas at the cost of 3k and had them delivered in a Sat am, by Sunday afternoon I called to see if they can me exchanged as they were sooo uncomfortable, a big “no you cannot. We do not do this, you signed it when you signed the sales papers”. So 3k and I had it less than 30 hours and I am stuck with it. Should have gone to Cardi’s!

We purchased a dining room set and a futon. We scheduled our delivery date, but eventually needed to reschedule. We rescheduled for a later date. On the day of delivery we called to find out why we hadn't received a call to let us know what time they would be arriving. We were told they scheduled us for the following week. Since my husband had to take off work for this appt, and we planned to have family up for the first time to see our new house, a dining room table is pretty necessary. We are now having a large group of people up that are going to have to sit on the couch, floor, or stand, in order to have a multi-course dinner. They refunded us some money, but that really doesn't make it better considering our inconvenience this weekend, as well as having to take off a second day of work. I'm furious.

Very disappointed in this company. Actually I am shocked. Purchased a leather sectional. Total amount paid $3805.94. Ok on the day of delivery which was 7/15/2019 the delivery guy broke the rim to entrance of my glass sliding door then they delivered 2 damaged pieces. One had a big gash all the way down to the grain of the leather. The other part of the sofa had 2 indents on it. After countless amount of phone calls they said they would send out a contractor to fix the door. As of date my door is still broken. The damaged pieces they finally delivered it. Guess what? The part they gave me was also damaged and looked worn and had a rip in the leather.

I will just mention one episode in a series of miserable interactions with this seemingly upscale firm. I bought an expensive mattress which did not fit my needs. When I tried to exchange it I was told, correctly as it turned out, that I had waived my right to a waiver by initialing a statement after the purchase. No one had warned me. My recommendation is that if you must shop there you should bring your lawyer. Daniel Kahneman, author of "Thinking Fast and Slow"

We purchased outside furniture from Raymour & Flanigan over 4000 dollars. When we unwrapped the cocktail table there were 3 white water spots. We contacted them right away and because we didn’t purchase the protection plan they wanted nothing to do with us. They stated it was from placing something hot on it. We never even used it. They have all the answers once they find out u didn’t purchase the plan. It wouldn’t have helped anyway since they said it wasn’t a defect. The delivery guys also shook us down for another 20 on their tip. Terrible customer and nasty people. No worries bad news travels fast.

On 7/24/19 I ordered a bedroom set at the store that was delivered on 7/30/19. I also ordered a queen size mattress with Freestyle Adjustable Base. When this was assembled the bed is almost 3 ft. from the ground. I am 69 years old and am not capable of climbing in and out of this bed. On Raymour and Flanigan's own site there is a question asking "Can this product be used with a storage bed and if so, will it adjust to fit any queen size bed? Carole ** on Nov 29, 2016 BEST ANSWER: "The Freestyle Queen Adjustable Base would not work with a storage bed. It will accommodate most queen size beds. For assistance on specific choices, please contact Online Sales at 866-383-4484, option 3." The above quotation was copied from Raymour and Flanigan's site which is proof that the salesman and store should have known not to sell this bed with this adjustable frame. I would have changed the bed and headboard so I could use the bed.

I received a new dresser with a chunk of wood chipped out of the front. The dresser is black so the chipped off wood is extremely visible. I contacted Katie at Raymour and Flanigan and was told a technician would contact me with a window of time that they would arrive to come fix it. All 3 times I had the appointment scheduled no one contacted me, they just showed up at the house unexpected. Katie claims I was called but I was not. I asked if they could simply discount the item since I have had no resolution. She said she would not discount it and that it was my fault I didn't reach out to her to find out when the technician would be coming. So disappointed with the awful customer service!!

My husband and I went to Raymour and Flanigan Latham NY on Memorial Day weekend 2019 to shop for patio and sunroom furniture as we were building a deck and sunroom. We picked out sunroom furniture, patio dining and chat set with fire pit. We also purchased the premium protection plan. Total order $7,200. Salesman stated a deposit would hold the furniture until our construction was completed. We would just need to call and set up delivery.

My name is Vinay **. On Friends & Family day April 26th 2019 sale I purchased 4 Bedroom set and sofa worth over $10,000 from Raymour & Flanigan Furniture along with platinum protection plan from 1471 US Route 1 South, North Brunswick Township, NJ 08902. Customer Code: **. Ticket Number: **. Around May 7th I received all of my furniture. While looking, I notice below issues and also notify delivery man that two of my bedroom furniture have following issues:

After 2 years, my $500 recliner's left arm/side just collapsed. I immediately called support as I bought the extended warranty. This what I was forced to write to them after the apology tour began...all apologies - ZERO ACTION. "It has been 48 hrs since your tech was here... 48 hrs since your last promise that your Management was reviewing a resolution. How many more 48 hours do you need??!! Don't bother with anymore useless apologies. Resolution is all I need." Update: So you try to call 2x today? No message? Why, because there's no action plan, no resolution?

In 2015, we purchased a dining room table and six chairs. During our visit, we were told that the Platinum Plan was superior. My husband and I were skeptical and the salesperson explained that if anything happens, water damage, spilled paint, even scratches were covered. Going as far as to say that there’s nothing they can’t and won’t repair or replace. So, we bought the coverage.

I have been a customer for R&F for over 7 years and spent thousands of dollars there. We got a sectional for 2000$, and got Platinum protection plan, which of course promised “everything covered no matter what with one time replacement”. Well of course it’s not the case. I scheduled a service for stains and they refused to come to clean or replace the item as stains were too many to clean. Well it’s not mentioned anywhere in the policies and the manager told me customers have to fulfill their responsibility to protect furniture for policy to stay active. What a crook they are?? They just lost a customer for sure.... Besides that the sectional is extremely poor quality. Manager did not have any answers to my questions, canceled the appointment without letting us know till the day of the appointment when I called to find out everything above. Shame, shame, shame....

We spent mega bucks on a living room set and a patio set and were promised if we purchased the platinum insurance package, ANYTHING that happened to any of the pieces would be covered. Well, a tornado went through our yard and a felled tree broke the $400 glider. R&F said it is not covered! Had my husband lied and said a fat relative sat on it, that apparently it would have been covered. Will definitely look elsewhere for our furniture in the future.

I purchased a 3 piece living room set from Raymour & Flanigan in Jan 2019. I am an adult single female and I live alone with no pets so much to my surprise, the frame of my sofa snapped in May 2019. I purchased the Platinum Protection Plan so I felt I would be covered. A technician came out to my home with a 2 foot piece of plywood to reinforce an 8 foot long broken section of the frame. I thought they would at least replace the broken 8 foot board. I told the technician I did not want this “piece-mealed” repair. He explained he would have to “report me as refusing service”.

We went to Raymour to purchase a Sofa and two Chairs and wound up adding a Tempur-pedic bed and adjustable frame. Let me start by saying the salesman was very knowledgeable and helpful from the very beginning and has always been supportive assisting us. My issue is with the management at the store. We paid over 12 thousand dollars in furniture purchased over friends and family to save some money. The mattress we were told was excluded from this sale and at full price which we agreed to (we were told they never go on sale). It came with one free pillow and we negotiated for another free one based on what we paid overall and they were gracious to extend it to us.

Good selections and excellent customer service are the main things I think of when I think of this store. Delivery is fast and efficient. Good selections of mattresses and removal of old mattress upon delivery.

I purchased a bedroom furniture in 2012. I can not even touch any part of it because the paint falls off. I never had furniture like this before. I bought 2 furniture sets. They look like I've had them for 20 years. The bad part is I paid cash for both sets.

I bought bedroom furniture from Raymour & Flanigan 7 years ago. I purchased the Platinum Protection plan. Never put in a service claim until 3 weeks ago, which my protection plan was expired. They gave me a courtesy call. The gentleman came out to fix a drawer in my nightstand that would not open. He found a screw rolling around in the bottom of the stand. He said, "Here is your issue." He was able to get the drawer open, after working on it. I said I don't think the screw is the issue. He wasn't very friendly. He insisted that was the cause for my drawer not opening. He left.

Overall terrible experience. Needed to purchase an adjustable bed for my elderly mother on a rush basis as she just got out of hospital. Salesperson advised that headboard would fit (with a $60 kit) the adjustable bed frame. So we purchased it as well as a full lift chair ($2500 total purchase). Delivery scheduled for 3 days out from purchase. On the first delivery attempt they could not complete delivery and installation of bed because they did not have the right kit. So we refused delivery. Contacted store in Waterford, CT and advised. They could have cared less that my elderly mom would have to sleep in a chair for the next 3 days because they could not accommodate a next day delivery in lieu of their mistake.

I bought a living room set. Within month the loveseat and chair started to crack. That was exchanged then the sofa. I have been calling them to no avail. The customer service is not good. They say they will call back. Never do. My sofa has cracked also. I have submitted pictures as requested.

I have had a bad back for years. My mattress caved in and was impossible to sleep on. I went to Raymour & Flanigan because I know a saleswoman there. I brought a friend with me and I tried several mattresses. It had to be a fairly firm mattress to accommodate my back. I tried several and settled on a Beauty Rest. I did not purchase one of their mattress covers because I had one (If you purchase their mattress it gives you a 45 day option to return the bed) FYI.. Jordans Furniture and Mattress firm do not have any conditions re returns due to any dissatisfaction.

Terrible experience - Almost as if this is their 1st time in the business! What a joke this new store is at the RI Mall. We went in to purchase a mattress and adjustable base. While the sales associate was very nice, she clearly lacked appropriate training. When I asked about the warranty on the base, I was told "10 uh 20 years". Oh well, she wasn't trained properly. After making the purchase - a king mattress, adjustable base and pillow ($99 pillow on sale for $75), things didn't go well. We scheduled our delivery for a Sunday, received a call on the Friday night confirming a Saturday delivery. Had to remind them it was originally scheduled for the Sunday.

Raymour & Flanigan is the worst place to buy furniture from. I purchased a couch for $1,000 in 2018 - when I received it the padding on the arms of the couch was very thin. I called them to come and correct the problem - when their serviceman got here he told me "couches are made of wood - feeling the wood is perfectly normal" - they did nothing. Now the material to cover the wood has peeling which is not covered under the Platinum Protection Plan. However If I spill coffee on the material they will replace it. NEVER BUY FROM RAYMOUR & FLANIGAN.

I rented an adjustable bed and a queen size mattress from Raymour & Flanigan. After a couple of months I felt very uncomfortable. It felt like something popped. I thought it was just in my mind but as I slept on it I kept but how do you say in the middle of the bed I kept switching it around. It always stays on one side. You can't flip it on the other side. I have seriously arthritis all through my body, my neck, my shoulders, my back, both hips, knees, in my hand and I told them so they sent out and Chester I guess that's what they call it with a metal light stick. He laid it across my bed and made a determination. Like that I paid over $1,500 just want to be treated this way and now I have to put a pillow in the middle of that hole so I don't fall in because I can't get out in the morning. I cry every day and every night and they told me to call back and 6 months.

I would give them 0 stars if possible. The salesman (Tom) in the King of Prussia store said that they had a special payment offer that we could pay in full in 45 days with no interest. We received a Raymour & Flanigan credit card that we had not requested and then a billing on the credit card with a payment due 33 days after the purchase and an interest rate of 29.99%. After getting no help from the credit card "customer service", I went back to the store. The store manager said "It is only 12 days early, what are you complaining about?" I told him that it was not what I was told and he said that I should just pay the full amount by the due date.

Don't go there. Shop around and if have to pay for better quality... I bought a accent chair from them and now waiting for a furniture tech to come see it. The salesperson never informed me that they had a no refund policy... That would be the first alarm going off. They do not stand by their products... Very dissatisfied with them.

Product and store really zero stars just had to rate one to submit review! I purchased a bed $810.30 from Raymour & Flanigan 2/24/2019, Tara the salesperson failed to mention that if the expensive waterproof cover was not purchased then the bed could not be returned or covered by the 45 day guarantee. The store pulled, tagged and delivered the wrong bed with my name on it. After the delivery I found some additional alarming tags, a bright orange tag labeled HOT!!! And a small blue tag with another customers name on it, the bed was the wrong size as well. I called immediately and sent photos to a someone at the store of the bed (still wrapped) and set up a time for the next day for an exchange.

We bought an expensive leather sofa (we saw one the same day at Macy's, we should have bought instead), from Raymour. Within 5 months the one cushion was going flat and the leather was buckling. I called the store (Exton, PA) and they told me they were sending the technician to re-stuff the cushion! I said that's all well and good since we are still in the warranty timeframe, but what if it happens again? They said you will have to pay for the service!! The guy comes and unzips the cushion and literally just stuffs it with fiber-fil! The kicker... He stuffed it more than the other one! I told customer service that this was ridiculous for such an expensive sofa and the woman argued with me. So much for the customer is always right! She didn't seem surprised that the furniture was sub-par. Bottom line, we are stuck with this defective, cheaply made sofa. We will never shop there again!!

Purchased headboard, frame and a Stearns and Foster mattress. Got the platinum plan on both items. Less than one week after delivery the rail of the bed frame split. Contacted them immediately and sent in required photos to show damage. Response from them was suppose to be 72 hours. That did not happen. Contacted them and for some reason the representative could not comprehend the reason for the complaint. I hung up and someone did call back and once again explained the dire situation of the possibility of frame collapsing with two senior citizens in the bed. Said to give her to the end of day (Friday) and she would contact me Saturday. That did not happen.

In May 2018 my husband and I purchased all of our furniture for our new home through Raymour & Flanigan. 9 months later, our dining room set's finish began to wear off. As this furniture was not cheap, we were very disappointed and are anticipating the other chairs and our matching server to soon have the same issue. As it was under warranty, we called to have the furniture exchanged. Upon reading recent reviews of the same dining set, there were several other customers with the same issue.

Bought a four thousand dollar mattress and box spring about a year and half ago. The box spring support fell apart. When contacting customer service and the store all they would say is "Sorry nothing we can do." Granted it was a floor model. But at four thousand dollars they assured us there was nothing wrong with it. Our other mattress and box spring in the other four bedrooms were purchased elsewhere and for far less money and have never fallen apart. The only customer service offered was to sell us another one.

They do sell things cheaper but the reason being it is low-quality stuff. They also don’t stand behind what they sell. They sold my sister an adjustable bed, that in two years stopped working and will do nothing to make it right. They had her call the company that made the bed and she was charged a high amount to send someone out just to look ago it. Then will send us the spartan and we are expected to fix it. Needless to say she hate pay ahead of time and still now one has been out to look at it and it has been 5 days. Raymour's answer was, "There is nothing we can do." Then they talked Her into a frame and it does not serve any purpose. I bought a bedroom set and the backs of the dresser were not finished to my liking, I called and they not another one, worse than the original and the guy that came did not even put it on right. They sell crap and don’t stand behind their crap.

If I could give less than one star I would! This store and this company have been absolutely awful to my husband and I! We purchased the overpriced platinum plan but when we tried to use it to replace damaged furniture it turns out the $200 plan is a total scam!! After fighting for a week to get someone to speak to me about the plan, I was finally able, after much arguing, to get a partial credit. When we choose a new item we were then informed we can't use the credit to buy it!! The brick store said we can only use the credit for in stock/floor stock items- none of which matched the small room we were trying to shop for. I am very disappointed and I hope that our terrible experience can help others- don't buy from Raymour!!!

Purchased a 900 dollar bed. Within 8 months of began to buckle and sag. 7 year old nephew removed tag from mattress. Raymour said they are not obligated to replace because tag was gone. They had my receipt. Implied that I could have sewn a look a like mattress. DONT BUY FROM DISHONEST COMPANIES.

I was looking to purchase bedroom set... Found one I loved in Raymour & Flanigan. To hold the price, they told me I can put a $20.00 deposit until I was ready to go ahead with the deal... They said it would hold price for 30 days. Before the 30 days was even near, the sales guy, (not even the one I was dealing with) called me 4 times... I told him I was not ready to go ahead & if it was a problem, I would come get my deposit back. He said, "WE CAN PROBABLY GET THE DISTRICT MGR INVOLVED FOR A BETTER PRICE"... I liked that...however, I needed a few days to go back with my husband. Well... I went back on a Sunday, the was extremely nasty & pushy... I have never even met him before, because like I said, I was dealing with some other sales person that must have left there.

This store sells very cheaply built, faux furniture and charges top $$. I spent over $5k to furnish a living room and dining room. I purchased top tier warranty plan and had serious issues from chairs falling apart to leather fading and mechanical issues with recliners. These incidents occurred regularly and even after a replacement the product was still junk. The delivery guys were extremely rude and customer service would not honor my repair request. I highly recommend A REAL furniture store if quality is important to you. If not save your money and get IKEA, Ashley or Walmart furniture because the quality will be better or equal to this company's original products and they will protect your investment without a bogus "Platinum Warranty". I would not ever recommend Raymour & Flanigan to anyone, ever.

Bought a recliner in 2/17. It was great at first, but then the seat started sloping to the right and became very uncomfortable and unhealthy. Paid $34.95 for 5 years of protection. Called today 2/19 and was told there was nothing they could do. They said they would come to our house for a cost of $75.00 and still would not be guaranteed. What did I pay $34.95 for? They said, "You would have to had to recognized the problem within a year." STAY AWAY FROM THIS COMPANY.

I am highly disappointed on the platinum coverage with Raymour & Flannigan. My husband and I opted for the platinum package to have a peace of mind on the investment we made 3 years ago. Not knowing the coverage or warranty is all a scam and a waste of money. I am extremely dissatisfied with the quality of Raymour's leather pieces for the price I paid the Leather set should have lasted more than 3 years in great shape. The color on all 3 leather pieces is fading, chipping, peeling just horrible and unacceptable from the reputable Raymour & Flannigan furniture store.

I purchased an expensive full size bed, box spring, and frame from R&F last year for my young son. Within eight months the box spring had broken down on the left and right side. It just collapsed and could not support the mattress. I contacted R&F and they sent out a technician to look at it before a replacement box spring could be sent. I thought for sure they would replace the box spring since it was under a year and sat on the high end frame they sell. The technician agreed that the box spring was defective and that it would be replaced. I received a call from their customer support saying that it wasn’t defective and therefore not replaceable under the warranty. I told her that the tech told me it was defective and would be replaced. The rep said the tech told her it wasn’t defective. I felt scammed and had no other recourse than to contact the maker of the bed, Sealy.

I went into the Raymour and Flanigan showroom in Farmingdale, NY to look at couches. I saw a couch I liked, took its information sheet and left to go shop around. I returned home and decided to make the purchase from Raymour and Flannigan. I went online and ordered the couch that I had sat on in the store in the color I wanted. The couch arrived on 12/18. I immediately called attention to the fact that it was not wrapped in plastic and was dusty and had hair and lint on it. The deliveryman said "once it's in your house, it's yours. No returns."

I bought a sofa from Raymour & Flanigan in June 2018. After 4 months the material on the cushions began to stretch and sag. I called to complain and was sent a new set of cushions in November 2018. Not even a month later the same thing began to happen. I called to complain again and after a month they sent a technician who said this was normal and the cushions were intact. I then received a call from a customer service representative who told me the same thing. When I told them I am not satisfied with this sofa I was told they could not do anything about it. So much for the manufacturer's warranty and Raymour and Flanigan standing behind their merchandise. I will not be buying furniture from them again and will make sure friends and family know of their poor customer service policies.

We ordered furniture from Raymour & Flanigan for our new house - 2 sofas, a settee and dining table + 4 chairs and a bench. The day of the delivery, the drivers called way before the scheduled delivery time to say they would arrive in 30 minutes. I had recently (10 days prior) had an emergency c section and was staying with my in laws 40 minutes away so I told them I would drive up immediately and to wait.

Overall experience was not bad from the beginning. The salesman was polite and not pushy. Provided a clear understanding of the selection, pricing and delivery guarantee. We verified that the pieces we purchased were in stock and a delivery date. Notified the next day that one of the items was out of stock and it would not be arriving with the other items and no date for its delivery could be offered. I talked to the store manager and asked him what could be done and he indicated there were multiple options. I asked what compensation would be offered since the guarantee was not going to be met. He offered no tangible option or solution. I feel that if stores are going to offer a guarantee it must be backed by some form of resolve and compensation to the buyer. I call this false advertising. I would never recommend this store or any other in its domain.

Ordered a small table online that was delivered to my local store. The box looked ok, so I did not check. Was damaged and was told someone would be at my house today to fix. No show, no call. I called them only to find that they cancelled the service call and did not call me. Was told they would be in touch. I will never buy from them again.

Ordered a bed frame from Raymour & Flanigan in June. After just over 5-6 months of use, the frame snapped due to it being improperly assembled. After calling multiple times to get the issue addressed, they told me they would exchange the bed. I received no further communication from them or even a time frame of when to expect the replacement, so we disposed of the broken frame, as we live in an apartment and it was a safety hazard.

We bought a very expensive furniture including the recliner, we paid for 5 years guaranty. The furniture were supposed to be leather and our guaranty was supposed to cover everything. Less than a year with the product the leather started to peel off. We contacted customer service and their answer was that the damaged experienced by the furniture was not cover by our plan. I am so disappointed with this furniture store that we have initiated a campaign among friends and family no to buy from the store. We took pictures of all the pieces so we can share them with other people. This is the worst investment in our lives. This store should be out business by ripping off people. They should be ashamed of themselves. We took that pieces of garbage out of our house and bought something from Macy's.

We bought a Oakley 6 piece set from R&F. Within a few days of purchase, something popped (most likely a spring) inside the backrest of the chaise lounger that is a part of the set. I contacted customer service, and they said that it would be about 2 weeks when a technician could come to our place to fix the problem. They would not give a time window other than saying it could be any time during the day. The day was today. I waited the whole day, and nobody arrived. No phone call or email either. So, when I called customer service again, they said the technician called but nobody answered the phone. That is totally untrue.

Purchased 2 loveseats so my husband and I could have our own. Mind you this was a replacement set because the first set fell apart within a year. The tech came to my house yesterday and looked at the seat. He said clearly it is broken and can’t be fixed while he was sitting in it. He took a picture and sent in his report. Today I got a call saying it was normal wear and tear. My husband and I are the only ones that sit in these. When you sit in it you drop down like there is a broken board so you sink way down. I sit in mine as often and it does not sit like his. So what you are telling me is cause we sit in our chairs they are supposed to break in a matter of 5 years.

Raymour and Flanigan has the worst customer service. I had purchased many items from them in the past. They do not care about the customer at all once the purchase is final. I will NEVER buy anything from them again.

We bought a dining room set there. It wasn't cheap but when it came it was cheap. The chairs obviously did not come with the table because they are too high. In addition, one of the chairs was shaky. We called to have it replaced. After much, much conversation they finally came to replace the chair. When I asked if they checked their furniture when it was delivered to them, I was informed that the way they receive the furniture is the way they deliver it and see no reason to check. The table is shaky now and the cushions on the chairs are deflated.

My 1st purchased was a leather sectional, and that broke at the seam within a couple of months and could not be repaired because cushioned was attached. So I was able to select a different set (Bernhart name brand), more money, Loveseat 1400 and sofa 1500, thinking better quality. "Negative". The stuffing on the loveseat is starting to come down on the sides of the and gather in the middle, making a small bulge. So my new option now is to replace loveseat with different piece that's not the same matching one, and get credit for the big sofa since it's been used. Not to mention my bedroom, the tall dresser cracked and the repair was... more pudding, paint, and shine. I'm so disgusted with all of their products. I will never purchase another thing from them. I am planning on getting the media on my side and I'm reporting them to the BBB and also Attorney General.

Ordered sofa from Flanigan website... dimensions listed were 74 inches from inside arm to arm... actual size, 68 inches, that's six inches less to lay down on, not one or two!!! Arms are listed as 5 inches wide, actual size 7 inches!! Total length listed 84 inches, actual size 82 inches. WOW... called immediately to report this to store in Greece, NY... Cust Service manager Maria ** informed me no returns, receipt clearly states that and we signed it. She could care less. We are long time customers, just kept repeating, "You signed the receipt." Her response to losing us as customers forever was "yup"... and then "yup" once again... Isn't it unethical to sell furniture that has fake measurements?

Purchased a desk, a chair and file cabinet. No problems with the experience until a caster broke on the chair. Called their customer service number to purchase a new caster. They could not do anything to get me the new caster. Definitely done with them. It would have been so easy to keep me as a customer.

Purchased this leather 3 seat cushion, saddle armed (hâte them) 2 recliner couch. Will be 1 year 12/1/18. Couch initially seemed comfortable in store. Home not so much. Can’t lay down, right side totally sank with a hole, sinking in front, footrest collapse, need to rotate sitting needs to keep couch looking even (pathetic), back of coach for my bad back. Horrible. No head or lumbar support when reclining, and finally and most importantly no sick, fluey, fever, coughing watching TV couch potato expérience on this piece of crap. And it wasn’t cheap. DO NOT BUY!

I hope you never have a problem! I just wanted to let someone know about my experience. I went to the Nanuet NY store a few weeks ago to purchase furniture. They were nice enough to tell me about the friends and family sale this weekend, and that I could receive an additional 20% off. When I went back to purchase it this weekend, the price was raised, so when they took the discount off, it was no cheaper. I was going to purchase 2 couches and a loveseat. They offer an additional $100 off, it should have been over $600. As the sale was over $3000! I have contacted corporate, and just keep getting sent to a different department! No help from any part of this company! I'm not sure if this is how business works today, but I felt like expressing my complaint.

I recently made a purchase online and selected a 0% interest financing option over 12 months. I received the couch and love it. Unfortunately I chose to finance through the ancient financing group that is Raymour & Flanigan. It took weeks to finally get my credit card/account number so I could enroll in the online system. After attempting several enrollments with the assistance of customer service on the phone and being unable to set up my account, I made a one time payment for the entire couch on the spot. The frustration I have with the inability to simply create an online account cost me an upfront $3k. I will not recommend them going forward and they can feel free to close my current credit line which after today is paid off entirely. BUYER BEWARE!!!

Sales were fine, trouble is with service. I had 4 visits to my home and each time the noise/problem became worse. I asked for the replacement and was given a very hard time. Eventually, they (Gail) agreed to refund towards a new love seat. I was told that because service would not admit to this broken piece of furniture they refused to write the Platinum insurance plan on the new one purchase (almost double the cost.) After reading the terrible reviews and similar issues I felt I needed this insurance. They refused at Corp. offices (Bianca). Due to this episode and the time I (disabled Vietnam veteran 100%) will not buy from a company like this and will go with better companies on ConsumerAffairs.

We purchased the Platinum plan on our recliner and on October 7, 2018 they came and of course they didn’t have the part so they told me it would take a week, so on the 14th I called and was told they don’t have the part and it has to be shipped from China and would take 4 to 6 weeks for the part to get here. My recliner is stuck in the halfway position for over a month. They do not care about their customers after the sale!!

I am not sure what is worse, the quality of the furniture or the store customer service! On September 4, 2018 I bought a bedroom set for my son and an office set. I spent about $3000. To save money I picked up the furniture from Raymour & Flanigan store at 1400 Rocky Run Parkway, Wilmington, DE. When I unpacked the mirror, I found the support rack missing. I went to the store and told them it was missing. I had to wait 3 days to get the mirror support and I had to go and pick it up. MY TIME HAS NO VALUE TO THEM.

We purchased a Quincey reclining sofa and recliner chair 10 months ago and the recliner chair stopped working in the reclining mode. We were told when we purchased this furniture this sort of thing would not happen that you would not get stuck in the reclining position. The money we spent on this furniture is not worth the price and the service is terrible. We waited a whole week and no one called to say they could not keep the appointment with us but hopefully next week someone could be out to fix the chair. Two weeks with a chair stuck in the recline position is a safety problem. Ten months we have this furniture and this is the best customer service they could give. Needless to say we will not be returning loyal customers that we have been in the past.

We spent $6000 at Raymour & Flanigan which included a dining room table and chairs which we only used 3 times. They look beautiful and are very comfortable. We did not buy the warranty protection because of cost and thought what could go wrong with a dining room table we only use 3x a year for the holidays. To our dismay, sitting on them only 3 times, 4 out of 8 chairs developed such wobbly legs you cannot sit on them. This is a fairly common issue but normally after a few years and can be fixed by just tightening the leg support bolts on each corner at the base of the seat.

Worst customer service I have ever met in US! Bought a lot of furniture in May. Delivered wrong queen bed part and couldn’t assembly (sure!) Wasted total 6 days! Waited for service guys come to look for seconds, 2 times; replace guys 2 times, can’t pick up since it wasn’t their responsibility; 1 service guy delivered a frame for temporary use; after complained to BBB, finally sent correct bed and agreed to credit me back $100, but only got $71? What! Still waiting for the rest $29.

Purchased dinette and marble coffee table in Sept 2018. Sunday, I placed my hand on marble coffee table to get something on top and the corner of the table fell off. I contacted Raymour & Flanigan as soon as it happened, they told me my extended warranty had Just run out a couple of days again, because it was a few days, she would see what could be done. I sent photos to Melissa, the supervisor, she responded there wasn't anything that could be done. Refused to allow me to speak with a supervisor. Well there is something that can be done if you can't assist what you have valued me as a VIP customer. That $5,000.00 purchase of bedroom suite and living room set, will be canceled. Contacting corporate.

Terrible customer Service. In July had service tech come out to look at my loveseat power recliner wouldn’t close. Needed to order a motor. Said 4 weeks. Called back in August. No motor. Told it’s coming from China. Takes awhile. Later told they don’t make that part anymore but manufacturer will get one. Called end of August. Told it was shipped. 4 or 5 weeks. Called last week. Was told it didn’t ship. Going to ship September 30. By ship 4 weeks. I asked for faster shipping was told, "Oh we can’t do that." They asked me to send pictures of motor. Maybe they had a universal one to fit. Sent them off. Haven’t heard a word. Also posted on Facebook. Was told email RFCare@raymourflanigan.com. Did so in beginning of September. Got replay, "We’ll look into it. Get back to you within 24 hours." Never heard a word. Email couple time. Nothing. Worst customer Service I ever dealt with.

We had a balance on a promotional zero balance furniture payment of about $1,000 when we made a second purchase with a new zero balance promotional plan. We were told at the store that it would all be combined into the same account. We signed up for mail-free statements and automatic payments (unfortunately meaning we were not seeing statement in the mail every month). What they didn't tell us was that the two purchases were combined under one account but they remained as separate line items with different financing terms.

We bought a $3000 couch 4 years ago. It was delivered broken, then the motor stopped working and couch leg would not go down. Leather pells. They replaced motor but now the leg is not going down again and they will not fix it because they say the motor is no longer made. So I have a 4 year old couch that does not connect, the leg stays up and can't make it go down and leather is peeling everywhere. I complained to the company and no offer to repair, replace or refund. They do not stand by their product. Never buy Bellanest or shop at Raymour & Flanigan.

I am not sure what is worse, the quality of the furniture or the platinum plan. I have spent over 40k on furniture from this company. Almost all of the furniture I have purchased have had problems from the day of delivery. The dresser in my son's room was defective upon delivery, the soft close drawers were slamming shut & off track. I took off of work five times to have the drawer fixed. The first four times the technician came he looked at the drawer before finally fixing it. My bedroom set was Assembled wrong Which caused screws to split the wood and pop out of my headboard. A service technician applied some type of putty (that didn’t match at all) on top of the screws that the screws. Eventually the screws came right through.

BED BUGS BEWARE. Several weeks ago, I reached out to Raymour & Flanigan Secaucus store and was connected to Director of communications regarding new furniture living room/bedroom purchase issue. I spoke with the director about what I experienced every time I sat on my new sofa. My skin would get itchy raised skin and welts in a matter of seconds. I thought it was the fabric of my new couch, however, I recently realized it was something more sinister.

We went to the store on the advice of a relative. We met with Raymond. He took his time and I am very pleased with his professionalism. He showed us various mattresses and frames. He introduced us to the temperature regulating mattress protector, best thing ever! I don’t wake up drenched anymore. Purchased a queen Sealy mattress, and motorized frame, bed. They took the bed back because it was missing parts, and gave me a gift card for my inconvenience. The workers scratched my wall, they compensated me for that as well. My new bed will be arriving today. I am very pleased with the service overall.

The salesman persuaded us to purchase an adjustable bed that we unsure of and led us to believe that we would have 45 days to return it. Well, the bed is terrible. We are still taking turns in our guest bedroom because the mattress is so much better (given to us). Then, we found out after about a month, that the adjustable frame is NEVER returnable, just the mattress. Turns out the mattress is defective. We demanded someone come to look at it because, for 2k, no one should get out of bed in pain. They came and after just a month, the bed is already sagging - only just by one inch, not an inch and a half which is what it needs to be for them to exchange it!

My wife and I bought a mattress ($3000) and they gave us a hard time with returning it. After a 15 minute conversation and with a nasty attitude they let us exchange it. Now we have a similar problem and now it's HELL. Will not take it back plus if you want them to take it you have to pay a 20% restocking fee ($600) NEVER PURCHASE A MATTRESS FROM HERE!!! Go to Mattress Firm (you can return mattress as many times within 120 days) or your other neighborhood retailer. This is 100% the truth. We bought this at the Poughkeepsie NY store.

Brought a rocket recliner from Raymour & Flanigan 4 years ago. Every year had to call them to fix broken parts on recliner, after 4 time trying to repair told me the chair was unable to be fix and I would get a new chair. They first told me chair was a special order and would take a few weeks to receive chair. After 5 weeks of waiting for chair it comes today but when they deliver chair they told me they had to take back old chair. I threw chair out weeks ago because they told me chair was not able to be fixed. No one told me that I had to keep chair. Talked to supervisor on phone and he told me no one told me to throw out chair and they couldn’t deliver the new SPECIAL ORDER CHAIR without the old chair. The chair wasn’t delivered and is now back on truck to store.

We purchased a couch, oversized chair and Ottoman. And we spend a lot of money. We also waited over 5 weeks for the furniture to be delivered - do not believe what they tell you in terms of delivery. When the furniture was delivered we noticed that the three of the back cushions were misshaped. I was told by one of the delivery guys that this was normal and they would "fall" into place. My first mistake was believing them! Of course they never did! Fast forward to less than 6 months and we have ripped, old looking furniture with back cushions that were never right from day 1! Why is this store still in business ripping people off with such low quality furniture?

I recently purchase a brand new bed from Raymour & Flanigan and it was infested with bed bugs. I have never had bed bugs in my home my entire life and seeing them on that new bed was the first time I had ever even seen one. I have made several calls and spoken to several people at Corporate Headquarters and have been given the runaround and they are taking no responsibility and will make no attempt to resolve the situation. I am out of $$$ and now have to purchase a new bed. Needless to say, I will never buy furniture from Raymour & Flanigan again and I have told all of my family, friends and co-workers about them. They are dishonest crooks and very unprofessional!! Please do not purchase any furniture from them! I never will again!!! I am a very unhappy and dissatisfied customer!!!

I had these couches for almost two years. We paid for a warranty but then we moved in November of 2017! The couch charger port is broken as well as the recline! They refunded us our warranty of 300 bucks but the couches are useless!! Because they don’t have this company on the West Coast and to repair it costs more than 300 and no one mentioned this to us because we asked like every question possible. I feel like the people are sneaky there and money hungry and was trying to be as subtle and not straightforward. The couches are useless even if we try and sell it.

My husband and I purchased the Danfield Dining room table. The table arrived on time. Delivery was seamless. However, less than 6 months of having the table the table has bubbled and cracked. They tell you they have trained and skilled workman come to your house and inspect the table. More or less they pay someone to come to your house and take a cell phone picture of the damage. Without further inspection they determine the flaws are your fault. You either deal with a dining room table that can't get wet or use your ONE TIME ONLY Platinum Insurance plan. After you use it once- the plan is null and void. Raymour lost themselves some customers. No wonder they have a less than 2 rating on BBB.

We purchased dining room set at Raymour & Flanigan. Never ever will go to this store again. Quality is a big problem. Service is even worse. After reading reviews we decided to buy warranty. It was a waste of money. Service techs try to fix furniture with last century's techniques and technology. Please be careful when you make decisions to buy furniture. Avoid Raymour & Flanigan at all costs.

We purchased furniture with Raymour and Flanigan in December. When we received the furniture the items were damaged and so were our hardwood floors. When it came to resolving the issues with the furniture it took R&F five out of the 6 months of the promotion to settle the issue. Getting in touch with customer service representatives and actually getting them to call me back was a full time job for 5 months. At the Suffern office I was told people would call me back by the end of day or on specific dates. Ultimately, they never called and I felt like I was on a goose chase to settle the issue. I informed TD bank early on regarding the issue we were having and they encouraged me to pay the minimum so I wouldn't incur late fees.

I bought a picture from these guys 3 weeks. ago. It fell apart falling off the wall damaging my house and fireplace. They wouldn't even entertain looking it at or at least refunding me for the picture. I now have over $1000 worth of damage to my house caused by the inferior quality of this product. I will never shop there again. Terrible customer service.

Purchased 2 recliners in 8/16, with platinum protection for 1 chair. Coating began peeling on 1, so called for service. Tech took a few photos and left, told me I’d get a call. Rec’d call today from service dept. saying nothing could be done, that the peeling was considered normal, mfg. warranty only good for 1year, and nothing service could do about the peeling. When I purchased the recliners at $1300.00 each, I was told they (Bernhardt Leather recliner) were the R & F top of the line leather. So disappointed and it looks like there’s no recourse. Apparently the complaints don’t have a negative effect on their business.

Please be careful when dealing with R&F. I am someone who financed my furniture purchase, pay above what my monthly payment is and pay on time every month. I decided to make an early payment and now have incurred a late fee and also am required to make another payment as well. Their customer service personnel didn't seem to care that I pay on time every month or care that I tried to pay them early, in fact one person went as far as hanging up the phone. This company treats their customers in a way that is just simply unacceptable. If I could I'd return everything I bought and go somewhere that would cost me 2x the amount. Not to mention the quality isn't great either. Guess their customer service falls right in line with their products.

Before you go to buy at Raymour & Flanigan you should be aware of getting bedbugs in your furniture, I bought a bed and box last year 10/3/17 and now it's infested with bedbugs. I called the store and the manager is telling me that I had someone came to my house and leave the bugs and they're not going to replace even though I have a warranty. I won't be shopping with them in the future. The manager was very rude.

Before I continue, let me say that the products from Raymour & Flanigan are amazing and great quality. BUT. I must say the customer service is not. The salesperson who came to "help" us out was rude and condescending and used "his honesty" as an excuse to cover up his discourteous behavior. He went as far to say that even if we didn't make a purchase, they're too big of a company for it to matter. Which is probably true, but not something you want to say to a customer. Moving on. Then they had the furniture delivered, and they were missing a few pieces from our furniture.

My experience with Raymour & Flanigan was horrible. I ordered furniture, they unloaded it off the truck and the cushions were ripped before they were even unwrapped. The dresser had to be replaced because nails were sticking out and the coffee table was dented in. I called to explain the issue. I never heard from them so I called back but they said there was no record of me ever calling. I did call and even reported the furniture with the guys here. How convenient. They told me they will not replace it. If they were as good as they say they should stand by their furniture. Especially when purchasing quite a few pieces. Bad for business. I can see why they only have 1 star. There are many furniture places that would stand by their furniture that I will be shopping at next time!

Bought bedroom set in December 2017. In February I noticed one side of the mattress was discolor. I called Raymour & Flanigan to informed them. I was told to sent pictures by the sales associate and they would have someone contact me. Time and time I called I was told someone would get back to me and no one ever did. Returned to the store on Route 10 where I made the purchase. The Customer Service manager tried his best to assist me in this matter. But like always I was given the runaround. Finally in April I received a call to set up an appointment with a technician. The technician did not why he was sent to my home and the appointment went downhill from there. He called Raymour & Flanigan and had the associates in the phone who made light of the situation.

Purchased one R&F iSeries Aficionado Firm mattress in April 2014, which caused backaches. I'm a backsleeper with lumbar spine issues. Returned it for a Sealy Woolhope Queen mattress. I also purchased the Platinum Protection Plan. I returned that mattress and discussed with Showroom Mgr my previous back surgeries and that I am a backsleeper. He recommended a Serta Black Calista Queen Mattress, which caused back pain in the morning upon waking. The Platinum Protection Plan sent out a technician who said there was nothing wrong with the bed. I just ordered a new SAATVA mattress and paid for it myself. Don't deal with Raymour & Flanigan. Their mattresses are terrible and their Platinum Protection Plan is a sham.

First mattress was delivered and boxspring wood was cracked. Complete bed was sinking down on one side for three months. Didnt know it was damaged until service man came. My bed was replaced. Second bed worst than the first one. Both left and right side sink down so bad I have to sleep with pillows on the side of the bed so I don't roll out of it! Have a constant back issue because there is no support. The middle has one huge lump in it. I spent most of my night waking up and eventually sleeping in my living room and leaving my husband to fend for himself.

Purchased over $5000 worth of furniture- sofa, recliner, chaise, 2 end tables, 4 ft long side table, pub style kitchen table with 6 chairs. Purchased in November but asked for mid December delivery because we were painting the rooms where this furniture was being placed. No problems with delivery but within months the chairs were falling apart. I called the following December when the fabric on the sofa and recliner started to fray and split.

Do not trust their promise to deliver on time. Do not put a full deposit until they have delivered. The change happened 3 weeks in advance. I got a call from sales person that they can deliver when I have already took a day off and reschedule things around to take delivery (Preston Queens Sleeper Sofa).

They came to deliver a new mattress to my home. The delivery men never covered their feet and they stained my new rug in two different spots. After letting them know of this a week or so later I get a call from Stanley Steamer saying they have been asked to come out and clean the carpet. We set a date and they came out. The area of where they cleaned my carpet the machine they used pulled and cut several carpet fibers that now stick straight up in the air. After countless hours and many phone calls to the service side of Raymour & Flanigan they are unwilling to replace the carpet. This carpet was less than a month old when they damaged it. Do not ever shop at this store. Horrible customer service.

I purchased a bunk bed five years ago from this store and add their protection plan. The bed was in great condition, but one of the steps from the stairs had broken off. I called Raymour and they quickly sent a technician out to assess the situation. The report that he called in, was that I needed a new ladder for this bed. Unfortunately, the bed was no longer made. The GREAT news was that they were going to have to give me a credit for the whole NEW bed!! I mean, one ladder step and I get a new bed!!!??? So, I got the credit amount of around $469 or so. Basically, the amount of the bed that I had originally purchased. Bad thing was that the new beds cost way more and I was going to have to pay the difference.

They claim 3 day delivery or less. I ordered in stock items on 5/9/18. Picked available dates they gave me for delivery 5/10/18 and 5/11/18. They accepted the dates and took my money. 5/10 comes and goes. No contact from them. 5/11 comes and nothing. I had to call them. I was placed on hold for 10 minutes as they tried to figure out how they screwed up. I was eventually told they could not get it to me until 5/15/18. Thanks for dropping the ball and doing nothing to correct the problem. Any 3rd party hauler could pick these items up 5/12/18 or 5/13/18 and delivery them, but I was told they did not know how to accomplish setting that up.

I placed a 1600 dollar order 4/17/18, I didn't have my wallet so my girlfriend used her debit card. We typed all her information for the billing part of it and then my address for shipping. We get a confirmation call the next day and I personally spoke to the rep who confirmed the purchase and the delivery date. A couple days later I had called back to confirm the delivery and everything was on schedule so I take the day off of work and I sit here all day for no delivery to show, no email, no phone call, nothing at all.

Purchased floor lamp online. Said it would be ready for pick up on Wednesday. One minute after I received email stating wouldn’t receive it until Friday which I ordered 8:30 am. When I called customer service said 3 days or less only apply if you are paying for delivery charge so I replied, "It’s all about spending the money." She replied 'yes'. They don’t care about a pick up. They only care about money. I’ve purchased many things from you guys. I’m truly disappointed. Don’t want to shop elsewhere but now I may have too...

My family and I purchased a new living room sectional sofa in February 2017. I have purchased several furniture items from Raymour and Flanigan within the last two years and honestly I've never had any issues with the quality of furniture. Upon delivery my husband and I inspected it and it seem to be in good condition. We were having work done in our house on the day of delivery so we did not use the sofa till two days later. Upon sitting on it two days later we were extremely uncomfortable. The seat cushions were completely flat compared to the ones that were shown in the store. We called to make a complaint. We had to wait three days for customer service to come out and we were told that the sofa was up to standards of schematics offered on description from manufacture.

I bought a small sofa for my porch. Cost around 400, also purchased the insurance. The sofa ripped and I called. They said take picture. I did. They said can't be fixed, and we don't have that sofa anymore. I had to get a credit which is only good at that store and only for two weeks. Can you believe a credit is only good for two weeks. So I pick out another small sofa, I need a certain size. It's a small porch, they tell me it's about eighty dollars more and there is deliver and tax. I said, "You nuts. You want me to pay deliver on a damage item you sold me." The manager said yes. I said I won't.

Raymour & Flanigan sold me a defective 4 piece dinette set with a chair and a worthless warranty to boot. The lower portion, of the chair broke apart, in a few months prompting a call to service, who promptly advised me to repair the defective chair and not replace it. I opted to replace chair, as per terms of my warranty agreement. They sent me a chair whose pad broke apart after a month when my young daughter sat on it. These heartless savages jeopardized my daughter's safety by sending us a glued on padded chair and exhausted warranty in retaliation for my asking for a replacement chair, as per contract instead of another inferior repair. I advise my fellow consumers to avoid at all costs.

I purchased a 5 piece leather sectional. Unfortunately the color has worn off its leather. Actually this happened from initial time of purchase. I called their support team. They sent a mechanic to spray the worn sections... Again. The color faded. I called their customer service desk... They claim this is how the leather "wears". I have owned leather couches in the past. My other couch had never lost its color... With that being said I think someone should seriously consider not buying any leather items from Raymour & Flanigan.

I purchased an outdoor patio set in spring of 2017. When I purchased this set the salesman suggested I purchase their platinum insurance. He stated that whatever happens they would repair or replace if any damage occurred. I took them out of the shed the first warm day about three weeks ago. The two arms on each of the chairs are rippled which lead to the paint to chip off.

I will NEVER buy furniture from Raymore & Flanigan again. I purchased a 5 year "Platinum Protection Plan" for furniture I bought in February 2014. One of the pieces was a kitchen dining set (table with 4 chairs). The chairs were always a bit shaky, but we could live with it. One after the other they started falling apart at the joints, including the seat collapsing. By August 2015, all four dining chairs were unusable. I called R&F and they advised I could come in for a "re-select" since they no longer manufactured the original chairs. Apparently this was a "courtesy". When I went into re-select, they said I had to now pay the cost for the "upgraded chairs" even though they had nothing in price comparison to the original chairs I had. I spent ~3 hours in the store, even using their phone line to speak with their customer service center, all to no resolution.

I would give this so called company a -1 star rating, even a 1 doesn’t do it justice. We bought a sofa, love seat, chair looked very nice. It is even shown in one of their commercials. 5 months later furniture looked deteriorated, it looked as if we already had it for years. We are Fam of 3, we use the furniture with normal use in the living room. Only during the evenings after we get home from work.

I bought Denley SECTIONAL Leather Loveseat and I got the 5 years warranty, they told me warranty cover everything, I went to let them know that I need an small repair on my furniture because one side of the sofa is dethreaded and they told me this is not cover by the warranty and I only have the furniture for 2 years. They also did an appointment for me and the technician never come to fix it to my home. I still waiting for them to call me back to do the repair. The technician that suppose to do the repair was Gibbstown numero de telephone **. Ticket de servicio **.

I have placed an order that was suppose be delivered and installed, they said it would 2-3 weeks instead took over 1 month to delivery then I was called with a delivery date for a Sunday with a window frame from 2 pm-5 pm, a very rude and angry delivery guy comes at 5 pm. He gets mad that I asked him to take his shoes off because I have a baby crawling so he doesn't feel like installing the item. He tells me the piece is broken. I said, "Show me." He said, "No" and left. I called the manager. He said, "Sorry. we can reorder" and I have wait another month and kill another all day for their delivery. This store should not be in business. Very terrible service. The delivery man have no consequences for not delivering promised goods.

Don't ever have your items delivered to be set up. They don't know what they are doing. First the driver showed up and left in 5 mins before could even get to the door then get them to come back and my children can't even sleep in their bed because it's not put together correctly. Very poor service. Never again will I buy from Raymour & Flanigan.

After 18 years my wife wanted to get a new kitchen set and found something she liked at Raymour and Flanigan. I only wish I had saw some of the online posts regarding this company as I surely would have not purchased anything there. We purchased the new set and was talked into also buying their Platinum Service Plane. The set was delivered to my home which was late and no updated delivery progress as promised. Upon delivery 4 of the 8 chairs were either missing screws or not properly assembled. I called and they made an appointment for 6 weeks later. The tech was over an hour late that day but I will give them some slack as it was snowing that day. He repaired the chairs and a scratch on the additional leaf which was scratched by the delivery man with his knife.

We have purchased a couch and loveseat in the past and were very happy so when we needed a dresser we decided to come back. We are now regretting that decision. We purchased the dresser on a Saturday and had delivery scheduled for Monday. On Sunday, no one called with our delivery window so we called about 10 minutes before you closed to find out and they told us 1-4. Monday arrives, my husband took the day to wait for the dresser, at around 3 they called and said it would be closer to 5pm. At 5pm, they called again saying it would be around 7:30 and would call a half hour prior. At 5:45 they showed up, unannounced and without a call. (Because of the above issue they offered a discount and refunded the delivery charge). The delivery people seemed in a rush and we looked over the dresser and it seemed fine as first glance, no dents or dings.

Bought wooden queen size bed frame 2 and half years ago. Did not take extended warranty due to only good for five years and they only cover parts one time. What else is primary reason for a bed? It is to sleep! How much damage can you do while sleeping! While I was sleeping My wife and I was awoken with a loud breaking noise on my side of bed. The side panel broke completely at the joint connecting side panel to headboard. My wife went on website. Called at 6:30am that morning. l/m on machine. Rep called back. We sent pictures to their rep.

During a Raymour & Flanigan bedding sale, we went to look at a new mattress & box spring. The sale looked quite good. We tried out a few mattresses and wonder about bed frames. The salesman (saying salesman because it was a sales man) was very nice and easy going, no pressure sales which we really appreciated. We chose a mattress and decided to look at bed frames. We found a few, they do have a great selection, and decided on one. The salesman walked us to the counter to complete the sale and on the way he asked about our interests in the 45 day return guarantee. We said yes and he told us he would throw in the mattress pad that was required purchasing the mattress exchange program. He also told us we could get 2 years interests free account and we could pay it off monthly until it was paid in full, interests free.

I purchased a mattress 2 years ago and the fabric is separating on the top of it. They won't warranty it because it is not sagging, they say it is not defective, if the fabric separating is not defective I don't know what is. I even offered for them to prorate it and they wouldn't do it. I guess after the sale they could care less about their customers. I will never do business with them again!!!

I purchased a leather sectional not even 2 weeks ago from here. The leather is already peeling off and it is getting worse. I almost spent $4000 on this couch so this is absolutely ridiculous!!!

We purchased a sectional couch, coffee table, recliner and 5 year platinum coverage from this company 1.5 years ago. The couch and coffee table were scratched upon delivery and we used the platinum coverage to fix it. Recently the veneer on the coffee table has come off along with 2 tuft buttons on the couch. When speaking to customer service to schedule a fix, we were told that the coffee table was no longer in stock and most probably they'd have to replace it completely. We were informed that if they replace the coffee table we'd lose my platinum coverage because they needed to replace the item. We purchased 3 items from this company and spent a good amount of money. Upon purchase we believed it would last at least 5 years. What's the point of having the coverage and why spend $$$$ on furniture that is built to fall apart in a year and a half? A question we are asking ourselves. NEVER AGAIN.

Purchased the above less than a year ago and me and my partner have noticed it sagging/sinking in the center of the mattress and we've been getting terrible back/joint pain every morning when we wake up. I contacted customer service, they sent a tech out to measure the mattress with tools. They said the mattress was fine. Meanwhile, you can see the bumps and sagging in the mattress. It wasn't like this when we first bought it. It's a defective mattress/box spring and Raymour refused to compensate us or help us. I've filed a complaint with the BBB as well. I don't trust their policy and their measurement tools, it's unbelievable. I'm having surgery next week, and I can't bear the thought of more joint pain with this mattress. We are not happy, I've spent thousands of dollars at R&F and this is ridiculous!

SCAM!!!! I paid for the “platinum protection“. A tech has been to my home 6 times to repair a broken sofa recliner. How they repair it??? They stick a little plastic wedge under the arm of it and say “that should work”. 6 times!!!! Finally today I called once again. Spoke to Shannon and explained I paid a lot of $$ for the couch ($3300) also paid for the Platinum protection. I want the piece replaced. Shannon explains that platinum protection “was designed to save customers money on service calls. Not to replace items”. Do yourself a favor. Stay away from here!!!! It’s all a bunch of crap.

Purchased a new table and chairs for $1,673.10 on 11/11/17 and just going to pay cash. Sales Rep said if I opened the Credit Card with 0% first year he would credit $50.00 off. Not so at 29%... WTF... Called and just received the runaround, CC company says it's the store, called the store, "It's what you signed". Account closed! You got me! My Bad... It's a shame because I like the table, quick delivery, had an issue with a chair and promptly fixed the stripped bolt. Make sure you get in writing!

Horrible Customer Service, they do not stand by their Lifetime Service Pledge that they give you when you buy their product. They also do not stand by the Platinum Protection Plan that I purchased, and when you file a BBB complaint they lie about how they tried to rectify the issue. They also refuse to let you speak with upper management who wrote the lies in response to the BBB Complaint. Never shop here.

We purchased a Couch and Love Seat, we took a 5 year warranty on both, after 4 years both pieces had abnormal discoloration. A technician came out and said it couldn't be repaired and agreed it didn't appear to be Normal Wear and Tear, I was then told by customer care, "Sorry!" I will Never purchase from them again!

I was scheduled to have my knee replaced on January 17, 2018. On December 26, 2017, my wife and I went to the Raymour and Flanigan store in Whitehall, PA to purchase a couch and more importantly, a power recliner that I would use during my recovery and in the future when I have the other knee replaced. (I have many steps in my house so this power recliner would also serve as my bed for at least two weeks.) We found just what we wanted but we were told that the recliner was not in stock and would be available in 3 weeks. I arranged for delivery of both the couch and the recliner on Thursday January 18, 2018. This way it would be here when I came home from the hospital on the 19th.

I bought a couch and loveseat set in 2014. I noticed an odd piece of wood under the center of the loveseat recently. Feeling underneath it turned out that the entire center support pulled apart from the frame. They sent a serviceman who pulled the fabric off the bottom and determined he was unable to fix it at my home. I received a call from the service supervisor who told me it could be fixed in their shop for $225! Why should I have to pay for shoddy construction after only owning the furniture for 3 years? When the fabric was removed I saw how poorly the frame and support was made in the first place. Next time I buy furniture I won't buy unless I can see some proof of how it was built, even if I have to pay more!!! I'm still trying to contact a manager and receive free repair, but I will let everyone know never to buy from this store!!!

This review is entirely with the company. Our salesman was wonderful & most professional. So my "never going back there again" is based on the service. Our goal was to find a bed set with an adjustable frame (where the head or head/feet can rise), and we found just what we liked. Someone was to call that evening with a delivery time-frame, never did, but I called the next morning & got my own information.

Went to Raymour and Flanigan in Jersey City, NJ. Salesperson Gisele waited on me. I was looking for a leather sectional. Found one that I like and purchased it. Gisele assured me it would come in a certain day. Next thing I know, she calls me saying it’s ready for delivery and the delivery guys are at my house. I wasn’t home, so I rush home only to find they left. She calls me back and told me they were on their way back and would arrive in 5 minutes. I call my brother and have my son and brother remove my old furniture. They put it outside for garbage night.

They had to return to fix everything we bought from. A reclining couch, a dining room table twice, a computer desk, and counter stools. They sold us a lamp that was broken on the showroom floor. Would never buy from them again. We spent over 6000 dollars on their junk.The service people came 2-3 weeks after delivery and half the time did not bring the right parts. Go to a real furniture store. Stay away from Raymour & Flanigan!!!!

12/17/2017 Purchased at 1645 Broadhollow Rd, Farmingdale store 2 pieces of furniture total: $1833.16 12/19/2017. They delivery two pieces, one of the pieces Natuzzi lounge is completely different to the display, no label on it, darker color and poor quality, I didn't accept it. Called the store the manager said the money will be refund in 1 day, but they never refunded after 3 days passed. Checked online they give me Greccio lounge instead, not Natuzzi. 12/22/2017 called their company again, ** answered the phone every single time, she will said the manager has day off, or today told me he is on holiday and back next Tuesday. Where is my money? My refund. Can’t reach anyone. I filed with Suffolk Consumer Affair. They should investigate their products. I thought I can have a nice piece of lounge in my office for Christmas, emotionally distressed.

I purchased a sectional couch, recliner and kitchen table a few years ago from Warwick Raymour and Flanigan, and was extremely satisfied. This year I needed a couch and love seat for another room. I walked in store at 12:30 and was out at 1:00 after purchasing what I needed. The staff Bruce ** and manager, Jon ** could not have been more helpful. I highly recommend anyone looking for furniture to check out this store before they make their purchase. The best part is, we will receive our furniture in time for Christmas! Thank you Hilary **!