Raymour & Flanigan Furniture Reviews

Do not ever buy anything from this store! I spent over 3000 dollars on a sectional and within 2 years the cushions flattened and feathers started poking through (I also purchased the "platinum protection plan" - which is another waste of money). A technician came to my home and took pictures of the couch - which I always kept covered because I have animals. With numerous calls to the store to see what was going on, I was told that it was pet damage and it's not covered.

I purchased a mattress that cost me $4,000.00 because I was having back and hip problems at the time. The mattress had a 25 year warranty on it. The tech (Rubin) came out to measure the mattress in the sagging area and told me it is short a 1/4 of an inch to be replaced. At this point I would take a $1,000.00 mattress to replace this glorified so called smart response technology mattress. I told Rubin that he should lie down on it and tell me what he thinks but said he was not allowed to. I am not gonna go on and on about how much furniture/mattresses I have purchased in the past but I will let you know I will never purchase another item from Raymour and Flanigan again!!!

I have spent over $12,000 on furniture at Raymour and Flanigan. My last purchase was a bedroom set for $6,000.00. I was in love with this set and used my hard earned money to purchase it. After a few months I noticed "sawdust" under the furniture and in the drawer (note, we have moved into a brand new house that is termite free). I was not sure what it was.

After just a year of having purchased a nearly $3,000 "leather" couch, the leather began to peel in some areas. The way the Raymour & Flanigan technician try to "repair" the damages was by spray-painting those areas with a light metallic gray paint which on my dark taupe couch made it look ridiculous. Also, the strong smell that the paint left in my house was pretty bad, we had to leave the house for the day because we couldn't take it. Don't fall for their lies, their quality is mediocre at best (I have more furniture from them) and their Platinum Protection is just a scam.

I purchased $5000 worth of leather furniture and a mattress set from Raymour and Flanigan Furniture. The mattress sagged within 2 years and I had a tech come out and check it when he told me with a stick and pin it wasn't sagging enough. Tell our backs that when my husband and I get up every morning with aching bodies. It was a Beautyrest Black. The leather furniture also started to crack like another reviewer. I also was told yes it was leather. They are all about the warranty and reputation but stand behind neither when it is needed. I will never shop at Raymour and Flanigan again and I will tell anyone about their crappy customer service. This is the first time I wrote about a store's reputation but I was so disgusted with their performance I felt I should warn others. Sore in Pennsylvania.

I had my first Christmas dinner in 2016. My brother sat on a chair which then collapsed and he cut his leg. Till this day my chair is sitting in my kitchen upside down and cannot be used. No one has called me back to fix or replace. Very disappointed. I've bought other furniture from R&F in past. I'm not getting any help.

Purchased $500 coffee table. The taxes were computed; however taxes was included on the delivery. I called the an 866 number fact the corporate office and asked why was tax place on delivery. She stated that it was a fee. This is the sort of thing that should be told to the customer in advance, as well as identified on the sales receipt. It was not only $50 delivery but tax on delivery. I think it's very unfair and I don't even know if it's legal in the state of Pennsylvania. I will definitely rethink patronizing the store. It makes one wonder.

Spent 8k on furniture. The delivery guy broke the bed while installing and left. I called right after and got the "after sale" treatment everyone is talking about. The random customer care so called supervisor Vallerie had nothing but condescending statements. I called right after the delivery guy left but I was questioned if I broke it. Ridiculous. I wish I had not spent so much money here. No future business or referrals. We were excited to get our furniture but extremely disappointed with the way they handle customer relations. Every single person is nothing but rude. We now have a wobbly bed and no clue what to do with it. No one seems to care or call back. Raymour is nothing but a glorified scam. I wish they get sued for this. Platinum protection is a joke. I will continue to fight for my money and update.

Last Sept I purchased a sectional electric recliner. It was delivered without the electric cords. They tore it bringing it in. Immediately 1 of the recliners stopped working. A few weeks later we were down to 2 of four not working. I complained and was told "Too bad they were marked down." Then I was told they would send it up the chain of command. They just keep me going in circles. They won't even tell me who fixes furniture for them so I would have the right person. I GIVE UP.

Spent $2500 on a power, build a set, love seat and a recliner. Haven't had recliner problems but haven't used it much either. BUT the one side of the couch has been repaired 8 times in approximately 1 year. I'm a 6 ft 220 lb man and the frame has broken 3 times and the power motor for my legs has broken 5 times. I feel the quality is low and cheap. Fortunately for me I bought the 5 year platinum warranty so they only get repaired when they break. But, they finally agreed to replace the bad side and they informed me I would lose my warranty. I would only have the 1 year manufacturer's coverage. So to me if the quality is cheap and I've had all these problems it could happen again so I told them I would keep the old one and they can keep coming to repair the crap they sold me every other month as it seems to keep breaking. I'm hoping they will choose to replace it to save them money but I'm not losing my platinum crap protection plan!

I purchased a what I was told was a leather living room couch, chair, and ottoman showroom set and 1.5 years later, it's cracked and tearing/ripping apart on ITS OWN! I immediately contacted the corporate office and was confirmed that it ISNT Real Leather but a Man-Made Manufactured Fake leather Called BI-Cast Leather!!! I was furious because I thought I was sold 100% Real Leather furniture and I Was Scammed! The representative assured I would be contacted by the NE District Manager. It's been a month since I contacted the Corporate Offices and NOTHING HAS BEEN DONE except getting the runaround by Raymour & Flanigan.

I have bought a lot of furniture from your company. In the past 30 years, my wife have furnished our house, my son's house, daughters, brothers summer home, and good friends homes, TY. I only had two times, needed action on some repair work. First one, total exchange of living room leather furniture after five year of use, for new, free. Second was framework, a gentleman, repair man (Allen **) was sent to our house. Great Job, TY, will always refer friends and family to you. Keep up the Good Work.

I bought this mattress at Raymour and Flanigan for $2,000.00. After only 6 years, I have a backache when I use this mattress. When I switched to the other side of the bed, my backache went away. Simmons would not handle any complaints and told us to deal with Raymour and Flanigan. To replace the mattress within the 10 year warranty period, the depression needs to be 1 1/2 inches. Comfort is not covered and they do not care if I have a backache. I will never buy anything from Raymour again.

After several visits to the store and really spending time on choosing the right mattress, I purchased a box spring/mattress set on sale for close to $1000. The mattress came and was hard as a rock -- not at all the mattress I tried out in the store. They told me I would have to pay $100 restocking fee, but it seems that there would be no guarantee I would get a mattress that worked??? What a scam. After a huge effort, I cancelled the protection plan (because although the salesperson assured me it covered "everything", basically nothing that actually happens to mattresses was covered). I will never shop here again -- I had to pay several hundred more dollars for mattress toppers and my mattress is still too hard.

I purchased a Simmons ComforPedic iQ 200 king size mattress from Raymour and Flanigan on June 30, 2014 for $4662.88. I also purchased the extended warranty requiring purchase of a $119.00 mattress protector to hold the warranty valid. Over the past 6 months my husband and I have been experiencing tremendous back pain, due to the fact that the mattress is sinking in when sat or laid on. If there are 2 people in the bed, the heavier weight person sinks in and the other lays on a surface comparable to concrete.

I made a purchase beginning of December. Towards the end of December I was calling the store at 150 Harmon Meadow Blvd in Secaucus NJ asking about my bill as I have not received one. I was told it was too early for a bill. I called again January 5th. I was told there was a 30-day grace period, so please call back on January 14th. I called on January 13th and was told to allow another week or two. I called AGAIN on the 25th saying something needs to be given to me now! I'm was given a number (credit support). Turns out my bill is now late and was due the 20th.

We made purchases previously from Raymour and Flanigan, store saved our information. Recently when I went to check sofa, but I didn't make a decision and returned home. But later store placed order without my knowledge and called me to make delivery. I was really surprised and told them, I never placed any order. Later they called to say sorry, but it's all a scam. Don't provide any information to store representative unless you are 100% sure about purchase. Raymour and Flanigan's platinum coverage is another rip-off.

My experience with Raymour & Flanigan went very well. But after a day I noticed a large scratch on my coffee table. I called to have a tech look at the scratch. He put some type of stain stick over it and said that the furniture is supposed to look like this. He called it distressed. I did not buy distressed furniture, nor does it say distressed anywhere in the description. The table in the store does not have scratches. Why would I buy a new table with scratches! I don't like the fact that they lied instead of trying to resolve the issue. That is sad because I need more furniture and will not be going back.

We purchased 3 chairs after the holiday. KARA FLANNEL/ESPRESSO & A recliner. Issue with that there's a bar where the lumbar in your back is, well let's just say, I can't sit in the chair without feeling a rod in my back. It's the hunter green one. It's the only color it comes in. DON'T BUY! SO, we had also purchased two barrel chairs, KARA FLANNEL a teal color. Literally the first time we sat in them, and we did love them and we're happy to get replacements, the stuffing was coming out of the corners of the front of the chairs the first time my husband noticed me sit in it. I'm 5.4, 125 pounds, these are big chairs. They are not sewn in corners because they are afraid they will rip. Well then obviously you need to make a pattern that suits the chair!!

I went with my mother to purchase a mattress and a adjustable base. My mother has chronic arthritis so I purchased their most expensive mattress and base that they had. When they delivered the base it was not the one we ordered but they would not take it back. The salesperson put the wrong item number on the order and I have to pay for it. My mother needed the massage and heat base which is the price I was charged and am now paying. They are crooks with no compassion.

After spending $6000 - on recent furniture purchases + bringing in a friend that bought $4000 - in furniture, I went back to the store to buy a single recliner chair. They were very rude, charged me crazy high shipping costs to go only 6 miles to my home. The 2nd delivery, the delivery people dropped my furniture + broke 4 bricks on my front stairs. The manager sad "I'll see what I could do" + never responded back to me. The salesperson Addie was rude + said "you don't have to bring any referrals back to the store. It's ok?" How rude is that + what an attitude. I will never buy from Raymour & Flannigan again. Stay away. Bad business people!

I purchased new leather sectional from Raymour & Flanigan around 3 years ago. At first we enjoyed our new sectional but we started to have issues with the stitching and the leather was fading. Raymour & Flanigan ultimately replaced our first sectional with a new one about 1 1/2 years later. The new sectional we felt would be better! We were wrong! The new sectional started to have leather fading issues and peeling issues. We called Raymour & Flanigan again, they sent a service tech to relax dye the leather on a sectional that was around 1 year old.

Website advertising on size of rug (and what it is when you actually get it) are incorrect; reported to their corporate office and they still have not added a disclaimer to the marketing. Customer service (relating to protection plan and scheduling an appointment) was not honest with me - not once but 3 times.

We went to Raymour and Flanigan, in Scranton PA to purchase a dining room and chair set. We have purchased many items from Raymour and Flanigan over the last 17 years and felt comfortable that they would be an honorable company to do business with. When we received the dining room table and chairs they were all defective. The table was dirty and scratched and the chairs would not sit level on the floor. After complaining to the delivery service they told us we would have to contact customer care. We contacted the store and were referred to customer care. The gentleman at customer care, Don ** said they will level out after use; no time frame was given for this leveling process. There is so much wrong with that statement. I cannot believe a furniture store would advise its help to say it. I did not feel comfortable with that statement so I suggested exchanging the items for new ones that did not wobble.

Entertainment console/television stand. One-on-one with follow-up telephone communication (very good). Multiple trips until we found what we wanted. Just an above average furniture outlet (beats many of those you laundry listed).

When they delivered my new furniture, my old couches were still in my living room. I politely asked if they could move my old furniture into my basement so that I would be able to reuse it but two of my couches didn't fit through the basement door and they put it into the garage instead. I was going to tip the men regardless if they moved my old furniture but one of them demanded that if they moved my furniture I would have to pay them $40 each. I had no choice but to pay them the money because there would be nowhere to put my new furniture where it would be easily accessible. He said that for him to move my old furniture, he would be doing me a favor which I totally understand however I was taken aback when he demanded $40 for each of them to do it. I spent $80 on just moving my old furniture and I am extremely dissatisfied with my experience.

My wife and I purchased 2 sofas in September. When we sat on them in the showroom they were very comfortable. They delivered them and the delivery guys were great. We began to notice after a couple of months they became very uncomfortable as the seats had sunken way in and my back began to hurt every time I sat on them. I called them and they sent someone out to look at them. The guy who came was very nice and took pictures of the sofas and made a phone call to the company.

If I can stop one person from buying furniture from this store. The quality of materials that they use to make the furniture is of the low spectrum. After purchase you have no contact. Please take your money elsewhere... I repeat do not purchase anything from this store. I paid several thousands of dollars and the furniture didn't even last a month.

Every time I look at my sofa I get angry because after 2 years it is sagging and drooping on one side. Furniture repair guy came to the house and claimed it was "normal"?? Customer service at Raymour & Flanigan is a joke. Not friendly, helpful, or pleasant. She tells you immediately that there is nothing that can be done. I would NEVER purchase from this company again. As a matter of fact I will probably file a report with the BBB and attorney General's office for their incompetence to satisfy customer after the sale. How does a company like this stay in business?!

I caution any potential customer to please read my experience before making a purchase at this store, 43 Hutton Avenue, Nanuet NY. I found salespeople and managers to be misleading, unreliable, and probably outright dishonest. On 11/11 I purchased a 4-piece Madigan sofa ($4,200) after clearly explaining to **, the salesperson, that I would only place this order if the delivered could be made within 3 weeks (12/7). She verified that 3 of 4 pieces were in stock, and after conferring with her manager, guaranteed me remaining corner piece would be delivered AT THE LATEST 12/7. Although not in stock, it did not need to be fabricated and was at a different site. To ensure there would be no issues with the delivery I was persuaded to pay in full.

We purchased over $10,000 worth of furniture for our new home back in August 2015. It has been a little over a year and the two chairs we bought are severely stained and frame messed up and the sofa that they said was leather is peeling apart and clunking when the recliner goes up and crooked. We filed a claim and they came out and fixed the frame of the sofa and chairs and took pictures of the peeling on the top of the sofa. We then received a call from Raymour & Flanigan and they said the protection doesn't cover peeling so we have to just deal with the sofa.

11/19/2016 purchased bedroom set from Raymour & Flanigan. 11/29/2016 dresser with mirror fell right over. You could clearly see black mark on back of dresser. Plus screws came out of mirror. Now I have to wait until Dec. 20, 2016 to be fixed .That's a long wait. I paid 2000 for this. Not new stuff at all. When you check a mirror and dresser is up against a wall surely you can't see if there is damage there or the screws were put in properly. You trust the company who fails the people. Very poor business and service.

I had purchased bedroom and living room furniture. The sales associate was very quick to sell me furniture, but failed to mention that certain items were out of stock. it has been a month later, that they were able to fill this order. I had to chase after the store manager to find out where the missing furniture items were. They were to deliver my furniture today between 12 - 3. Furniture still has not arrived. I had to contact customer service to finally get an answer that it should arrive in a hour. Save yourself the headache, and shop somewhere else. Extremely unprofessional and do not care about the customer service- just looking to make a quick buck!

First of all, when we got to the store there were many employees just hanging around. However only the most incompetent came to show us the beds. This person made us lose a lot of time because she didn't even know where the products were. She also could not answer most of our questions. She was very ineffective asking me over and over the same questions about my information instead of just writing it down. Additionally, we were offer a 48-month plan but after our application went through she said I was not approved for the amount I needed. I told her that we were looking forward to that offer so if it was not possible we would have to think about our options and come another day. Then she said she would find me other options but what she didn't say was that she was going to submit another application to another credit company which was not what I wanted because as we know this affects our credit score.

I received a desk from Raymour’s and I love it. It's beautiful. Received it in great condition and on time. I have no complaints with them at all. Thank you. I cannot believe anyone would giving them a bad review.

Ordered a formal dining room set. Upon delivery did not accept the buffet piece because it was nicked and had several pockmarks in it. Our salesperson said to inspect every piece at delivery and if we were not satisfied to not accept delivery and send it back. Then another piece would be redelivered in a timely manner. Well 2 days later they call and say they no longer have that particular piece in their inventory and now we will have to wait 6 to 8 weeks for the manufacturer to send it.

Let me start off by saying that the products are fine. I was called the day before delivery and was told that my delivery window would be 11:30-1:30. I thought it was weird, because the order confirmation said 3 hour window. So I left work around 11 to make sure I was here in time. I waited until 1:30 and called customer service who told me that the window was actually 2:30 and they had 2 more stops and they would be there. About 1:50 minutes later I got a call from the delivery driver and said they would be here in 45 minutes. So they were going to be late even within the 3 hour window. Around 3:15 I called customer service back because they still had not delivered my order. She said that she wasn't sure what the hold up was even though it was almost twice as long as the driver said it would be.

I purchased a $3,582.45 Tempur-Pedic bed. I started getting bites on first night, but thought it was a mosquito. (My husband never gets bit by anything.) On the 4th night I was bit 4 times. I called their store located in Lake Grove, NY on 10/18/16 which was the 5th day. I was sent to which I will assume was the actual store customer service but because of the problem was transferred to the Corp Customer Care Center. Gave them the info, the rep. said email pictures. I did the same day. They sent me an email that they would get back to me in 24-48 hrs. They did not. I had to call and got the rep's answering machine. So I called the store and got their customer service and that rep told me the other rep may not be in today. Very upset I advised him this bed is still in my house, he put me on hold and called the corp office.

Purchased rug in July, decided shortly thereafter that I did not like the way this rug was made. They would not let me return it to local store where it was purchased. Picked up by FedEx end of August. Store is completely out of the picture after item is purchased. I've talked w/ customer care individuals 5 times or more so far. 3rd individual on 9/9 said check coming to me 7-10 days - didn't happen. Next person I spoke with 10/4 said return finalized, would be sent out on the following Weds or Fri. No refund yet. I talked with another fellow today, said I couldn't have a refund via check, must be back to my credit card. Put me on hold a couple of times, stated refund will be re-submitted and I should see the amount on my credit card in 2-3 days. I'm not holding my breath! Apparently they have not been accredited by the Better Business Bureau. I will not purchase anything in the future from Raymour & Flanigan.

They all lie about being able to deliver in 3 days, it's been 3 weeks. Store manager Niame ** doesn't return calls. Sales persons are completely useless. Corporate customer service is a joke. Don't ever buy from R&F as they treat you like crap.

My consultant John ** was so great: no pressure, great service and very quick. I was shopping for a coffee table. I was looking for a lighter color that can fit my new redesigned leaving room. I did not want anyone to follow me as I knew exactly what I was looking for. John greeted me and my husband and I said I am just looking. He listened to me and let me look around. When I was leaving, I asked for his card and told him that we will probably be back. He said "No Problem."

Raymour & Flanigan has the worse customer care department that I have ever dealt with and I have been buying furniture for over 41 years. The handle broke off of my love seat recliner. I called over a month ago to have it replaced. They were supposed to come Saturday 9/24 between 1 pm and 4 pm. I got a call at 1:30 that they were not coming because the van broke down. Mind you, I work on weekends and I took the day off. It was rescheduled for today between 10 am and 2 pm but I did not receive a confirmation call last night. I got it this morning at 8:30 am.

I spent over $11,000.00 on a sofa and love seat, a bedroom set for my daughter and a complete bedroom set for myself. I found it disrespectful that the salesperson first tried to sell me the most expensive items. As soon as he came up to us the living room couch and love seat came separate and when the couch did arrive they never checked to see if it worked properly which it did not. They put my daughter's bedroom set up shock without incident. My bedroom set however they were the laziest two delivery guys available. Not only did they put the chest in the wrong area they left the end table in the middle of the room. The bed was too tall for the slanted ceiling and they put a hole in the ceiling in the showroom.

I purchased sofa and loveseat in Abington Pennsylvania store. It was being shipped up to the Poconos from the local store. I spent close to $2900 but not in the beginning. It was $1600. I picked out first and another sofa and loveseat. By the time I got the furniture I wanted I spent over $2900. Why because it took them four tries to get it right so I had to keep buying different furnitures. They keep coming with the wrong product. They also could not get the delivery time right. After all my frustrations finally getting it right which took over a month to do this.

We bought at mattress a month ago. We also took note of other furniture we were considering. We seen they were having a Memorial day sale 30 percent off. We went back for the sale. The kitchen table sale price was 110.00 MORE than the original price. The chairs we were going to buy were 79.00 more on sale than the original price. How can they sell things so much more than original prices and call it a sale. Needless to say we did not buy and Will never go back.

I purchased $10,000 in furniture from Raymour Flanigan in 2013. I've had several issues with my couches, my table, the chairs. The screws kept coming part. I guess you can say my mattress a year later I had to have it replaced because I guess the memory foam bed topper, it like sunken. A year later the same issue with my mattress. I had the company come observe the mattress which they said "yes it's something again, but the mattress has a stain on it so we cannot replace your mattress due to this stain." I've never in my life heard if you have a stain on your mattress they won't cover it. My issue is not the same. It's the Indians in the mattress that is giving me difficulty sleeping with me. Having a bad back already, this is not helping my issue. The customer service rep was very very nasty, pretty much told me it was my problem.

First let's start by changing the name from Raymour & Flanigan to PayMore & Flim Flam Flanigans because that is exactly how my wife and myself really feel about the worst experience we ever had when purchasing new furniture from any store at any time, from the start our sales person named Barbara ** on 08/03/2016 greeted us half into the store and proceeded to start showing us bed mattresses of all different manufacturers. My wife wanted Beauty Rest mattresses and was shown a couple of different ones and a couple of Serta Savant III King size Plush that we ended purchasing with an adjustable base that had to be special ordered that I had to leave a $500.00 deposit on to order the new base. I don't know if this was Barbara's first order or not but she had to get directions on every move from Dave the manager for every move she made on the sale.

Please beware of buying furniture at Raymour & Flanigan's is most of the furniture made for the store is made in China. Even some of your brand names are made in China. Just the coverings are made in the United States of America. For example Simmons products. That is why they do not last and they cannot warranty their products.

Please buy your furniture anywhere but not at Raymour. The quality of furniture especially sofas are so unstable and it gets easily damage after few months of usage. And when you need to fix it, you have to call so called Customer service center, where these folks those who are working have limited power to resolve and they always blame the store staff. I spent a good amount of money for all my furniture in 2014 and after few months I had a problem with sofas. Every other week something happened to my sofas and every time I called to fix it took 2-3 weeks waiting time and then when they fixed it the same one got damage again in the same place within few months. Please go to the brand name store and spend few extra $$$. I bet you will be very happy instead of going through pain and frustration at Raymour.

My wife and I went to Raymour & Flanigan to purchased new furniture. We were immediately approached by a sales person who showed us around. We picked out a couch, a love seat, a center table, and a kitchen set. We looked at the label of the couch marked leather. We were excited, after all it was something we were investing in. A week later the delivery guy showed up with his son to assemble the furniture. The guy had a marker in his hand, which he used to color in the leg of the couch and center table he damaged. I am not a fussy person, so I let it go.

My husband and I bought this sofa. Looked beautiful but after a while the seats become uncomfortable to sit. Now after 4 years the leather sofa has peeled off completely. When you sit you come out with little pieces in your body of the leather that is peeling off all over your body. When we call the company they did come to fix the seat but no better but was told the insurance doesn't cover the peeling of the leather. Can you believe it? Now have to throw it on the Garbage. Wish can post the picture. Don't buy from Raymour and Flanigan. Just bought another sofa from Macy's.

I recently purchased a sofa and chair from The Raymour & Flanigan clearance center in Poughkeepsie NY. After a couple of days my daughter and I began to break out with some sort of bug bites. To my surprise the couch had bedbugs! I spoke with the store manager Lana who originally said that I was going to be responsible for transporting to bedbug infested couch back to their location. After threatening to get my attorney involved, Lana changed her tone and sent their delivery guys to pick up the furniture.

I went to the Raymour and Flanigan in downtown Brooklyn in Fulton street. I purchased a Duncan Beautyrest queen mattress 6/27/16. It was delivered 6/28/16. Almost 2 weeks later I noticed the side that I slept on was sunk in. I went back to the store to let the sales guy know that the mattress didn't feel right. He said "you were the one that wanted a plush mattress" in a rude way and now said I would have to sleep on it for at least 45 days. I left the store. I called for an inspection and the rude inspector came to my home. The mattress is defective. I was told that I had to meet with 2 managers on 7/26/16 in the Fulton store to get another mattress because they don't give refunds. I looked online at all the complaints and I'm so angry.

Bought a Patio furniture July 18th 2015 for $1900/-. The sales guy sold the Platinum protection plan of $145/-, saying they will replace anything without asking any questions, "even if you have stains on the chair cushion, we will be replace them. If the chairs get rusted, we will replace them." After 2 years, one windy day the umbrella broke, very bad design. I called Raymour & Flanigan and the representative was trying to get out of the claim even before listening to what the problem was. He started saying the external elements are not covered. I said it is an outdoor furniture and it will have external elements.

I purchased furniture from this company and have had it replaced 4 times. It is now on my fourth set and they have been out numerous times to replace cushions and stuff them and it is been less than 3 months since the last visit and they are a mess again. They want to come out and replace the cushions again. This is ridiculous. I want my money back so I can go to another furniture place and pick out furniture that will last.

We recently purchased 4 rooms of furniture from R&F for our home and we have had nothing but problems since the day it was delivered. Our sectional was delivered with stains on it which is disgusting! Our dining room set and 2 children's bedroom sets all had been delivered with chips/dents/scratches. I called in the morning after delivery to report the problems and was met with my first of very rude people. The women said "it just sounds like you are unhappy with your furniture purchase." I explained that yes I was unhappy that I paid for quality products and that was not what I had been delivered.

I recently went in the store on Fulton Street in Brooklyn New York on the 4th of July sale day (so they say)... I purchase a living room sectional and accent chair, also a bedroom set plus additional pieces. The sales representative is really sweet. The furnitures was delivered on the 8th (4 days after). The delivery crew was nice until I noticed that the bed was mounted up twisted and the braces that holds the mattress was unbelievably 3 skinny breakable pieces of wood. He became aggressive and basically wanted to storm out... The bed was the wrong size. I called the store and my sales rep was not present that day.

I placed 2 orders worth $4,000 over the course of 2 days which included 2 twin bunkie boards, king bed, king mattress, queen mattress and queen box spring. I was skeptical about purchasing the bunkie boards but went ahead with the purchase based on the suggestion of a sales representative. This was suggested despite my concern of the bed being too high. I still went ahead with their suggestion considering that they are the experts in their field. On delivery the bed did turn out to be too high even for an adult. I spoke to the sales manager and mentioned my concern especially considering that my child will be sleeping on the bed. I was told that I could return the bed for a 15% restocking fee. The 15% restocking fee for the bed seemed a bit much so I decided to just return the bunkie board.

We bought couch, chair and loveseat and 5 year warranty. After about 6 months the material started to come off in strips. Called warranty number and they came out to look at it and stated it was normal wear and tear. This furniture looks like it's 20 years old and it's only 2 years old. It's ripped in multiple places and the mechanism on the recliners in the chair and the couch are not working. Pieces of crap. DO not ever buy the warranty, they always have an excuse why they will not fix the problem.

I purchase a sofa, and chair and ottoman in January 2016. This week... just not even six month, June, I notice when I get up either the chair or sofa I feel the wood on the arm rest. I have to put a pillow to sit on both. I complained to Raymour and Flanigan. They sent a tech who agreed that this will only get worse in time, and told me they had a complaint with another customer who purchase the same furniture called "Molly"... and I said, "And this was not taken care of?" After he left he reported that there was NO MANUFACTURER DEFECT and no further action needed. I could not believe the blatant lie he just reported. I called several managers and customer care dept. Also called their corp. office in Liverpool, NY and they had the nerve to tell me that this is normal wear. 6 months?

Purchased 3 pieces of Natuzzi furniture from Farmingdale store total price $4100.00 - was told it was the Cadillac of furniture. Furniture was delivered and there were issues with ALL 3 pieces... They sent inspector and he was here for five minutes - took his little pictures and after a screaming match they said that furniture was defective. On 6/7 they brought replacement pieces.. not perfect but better than original. After drivers left it was determined they forgot to remove strap on recliner so it didn't work... Two hours of craziness they finally came back and fixed issue... although for now it's okay they are still the worst... So to all members of American Legion, Amvets, DAV, VFW, VVA NRA and NYSRPA... you are warned.

In 2015 I applied to Raymour for furniture. TD Bank reviewed my account and set up a line of credit. I returned in 2016 to buy another piece WITH my credit statement. Raymour opened a SEPARATE line of credit, placed another inquiry on my account (which stays on the report for 25 months) and used TD bank as a second line of credit.

It's our worse experience to bought Sofa set from Raymour & Flanigan Furniture. We bought a nice Sofa Set with side table and coffee table worth $3,077.00. They promised everything will be delivered before 05/21/2016 as our guests were coming on 05/22/2016. They gave us a very hard time to deliver Sofa. Still after 10 days they did not deliver Coffee Table and Side table. I requested at the time of purchase that nobody will be at our home before 1PM as we both are working. They promised delivery time frame 3-6 PM but every time we got calls for delivery time between 11AM-2PM. We request 20 times to Showroom Or Delivery team that please deliver it after 1PM but they don't care.

Went to buy a sofa and loveseat at Raymour & Flanigan with my wife two weeks ago. Found what we were looking for and came to agreement on price and then it went all downhill. The sales manager would not take my money for a deposit. Yes I offered him the money two more times and he said, "I'm putting my name on the couch and loveseat" which he did. Sent up delivery and then a few days later found out both couch and loveseat was sold to someone else. All we got was one lie after another coming from the sales manager. Raymour & Flanigan did not care about anything I said, only that come back and pick out another couch and loveseat. I explained that I sold my furniture and was replacing it with what I purchased from them. The answer I got it was it was my problem!!! If you want the rest of the story please e-mail me.

Went shopping for a new lift/recliner chair for my mother-in-law. After another furniture store that had a 12 to 14 week lead time, we went TO THE Raymour and Flanigan STORE. The SALESPERSON ordered the chair from what we assumed was from their warehouse and told us we would be contacted with delivery time/date within the week. What we got was a FedEx tracking number!!! With the next day as a delivery time. When I go to the store I expect the store to deliver. Why did they not have the chair sent to their warehouse and deliver from there? If I wanted a FedEx delivery I would have sat on my sofa at home and ordered for less elsewhere.

Received a dining room set with 1 leg on a chair considerably shorter than the other. Took them 6 weeks to set up a appointment that we told them we could not be home for so they canceled it. 6 weeks more of a wait and they still can't accommodate a 6 hour window 9-2. Their service dept is very condescending and unprofessional to say the least! I will never spend another dime in this dump! Buyer beware!!!

We purchase furniture for our family room. It was in the Old World style and looked absolutely beautify. We purchased 2 couches, 1 ottoman, a pretty upholstered wood chair, and lounge chair for over $4,000+ (it was on sale at the time). After everything was set up, it looked beautiful. After sitting on the couches throughout the day we noticed that the back cushions did not hold their shape. So I kept on fluffing them up every day and they never looked the same. When we called Raymour & Flanigan they told us that they were not covered by the Insurance we purchased through them because they are considered "DECORATIVE." Here's my question. How can pillows be decorative if you need them in order to sit comfortably on the couch?

A salesperson confirmed that we are getting a deal with no interest for 24 month but instead changed it for 30 same as cash deal, cost us 27 percent of monthly interest. Refused to acknowledge what was done. Credit managers Tod ** and Jim ** refused to help and never responded to emails and voicemail. The deal was fraudulent and we as customers were not made aware of what we were signing since the sales rep assured us that we are getting a interest free deal. Everyone at the corporate level looked the other way and did not get involved. This is the worst experience we ever had with a retailer. We even sent an email to the Vice Presidents of the company but also did not hear back.

I purchased a Restonic Ultra Eurotop Full Size mattress and box spring from Raymour & Flanigan on March 26, 2016, delivered on 4/17/16. When I purchased the item I was very impressed with my sales rep and his knowledge regarding the bedding. We made the deal and I asked about the policy on removal of the old bedding. He said "we remove your old bedding with no hassles" and said the charge was built into the delivery and it would be put back onto the truck and taken back to the warehouse for disposal. I got my bedding on 4/17/16. The guys who came to deliver my new bedding, took the old bedding out of my house, brought the new bedding into the house, set it up. I gave them a $10 tip and off they went. Never said a word about my mattress/box spring condition.

I purchased a Tempur-Pedic mattress from Raymour and Flanigan for $2000 and one day when I lifted the mattress up there is a huge black spot under it. I have Platinum protection I purchased from Raymour but they refused to help and so did Tempur-Pedic because they said it's mold and that is not covered. They said it's due to the moisture. My house has no such problem at all. We live in a very clean place and there is nothing wrong. No one wants to help. Raymour and Tempur-Pedic both refused to do anything about it. When I asked the associate YaYa in Raymour that what I am supposed to do with the mattress - trash it? She said well "yeah I guess." This is the service you receive. I contacted Raymour in February and since then we have been trying to sort this out.

We purchased lovely sofa, matching recliner, coffee & side tables all with their all-inclusive gold insurance. Sales associate told us after 3 months couch cushions that this was made by Raymour and we could be assured it was great quality. After 3 months couch had to be replaced. Then after another few months same problem cushions, they replaced again. The third time I told them the couch was not made well. So they, after a week of thought agreed to replace it with re-selection of only couch not the pieces that were chosen for whole family room. We then went with the best match we could find never looked good after spending $3,000.00.

We recently purchased two sofas from Raymour and Flanigan, based on what we saw displayed in the store and online. However, once the sofas were delivered the color was not even close to what is being advertised. Before the delivery men even left my driveway, I immediately called the store and was told "sorry, but once it's placed in your home it can no longer be returned, it's considered used"-- I hadn't even had time to sit on it! The furniture went from being a light, soft beige color in the store (and even a different soft coppery color online) to being a dark chocolate brown in my home-- our living room, kitchen and dining rooms are basically all one room with 3 regular windows, a huge picture window plus glass sliding doors so there is plenty of light coming in that would not have made the sofas appear darker (as the salesperson was trying to convince us).

We purchased a new living room set with platinum protection. Within a year we had to replace the couch under the plan and were told that we could not get the insurance again. Since getting the new couch we have had to have the leather sewn numerous times and now we have to pay for it ($75 each time) even though the repairman said that it is a defect in the furniture and that there is no more "leeway" to stitch and it is going to rip out no matter what. Called and tried to speak to the representative who told me there is nothing we can do except pay the $75 to have it fixed - and lose time at work to wait for the repair guy - or live with the ripped leather.

My wife and I bought a bedroom set in August of 2015. We had a wonderful salesperson named Raphael. We were told that if we were planning on moving from our residence at any time after the bedroom set was delivered that part of their policy was to send someone to dismantle the bedroom set and then set it up again at the new residence. The same way it was done upon delivery. When my wife called to inquire about this we were told that they do not offer this service and our salesperson Raphael no longer worked there. We spent $4,000 on the bedroom set and $350.00 for the furniture protection policy.

I bought an expensive desk at the store. It had a few scratches, but the salesperson said no problem, they can touch it up before delivery. I called up the store several times before having it delivered. They said it will be taken care of. Needless to say I received the desk and of course nothing was done. In fact there were a lot more scratches and the screw that connects the 2 pieces together split the wood. It looked like they either dropped it or were not careful taking it apart. I called the store. They sent someone out with a marker. Yes I said a marker. This desk was on sale, but it was still over $800.

I bought a bedroom set from them one week ago $3200, however it took them 5 days to deliver the furniture and on top of that, I had to wait another 3 days to get the mattress delivered to my house. My grievance is that they call me on the day of the delivery to tell me when they would get to my house. Mark you, I am already at work. Spoke with the delivery person who told me he was making another delivery in my zone and that he would wait for me to get to my house. We estimated the time to be around 20-25 minutes.

Simply not the same company they were years ago. Salespeople are uninformed and uneducated when selling the product. Told us an item was included and it was not so the headboard could not be assembled until the $60.00 part was ordered. Delivery people do not seem interested in what your needs are when they enter your home. Mismatched split king beds (one side was higher than the other due to two different years of manufacturing). Called the manufacturer of the product and they were surprised that this could happen. Missing parts on other items delivered. What a nightmare after spending almost 8k at their store in NJ.

Was shopping with my wife for living room. Mary was the sale person who then got Lou who's the showroom manager to do his "magic" on the price. And guess what, the sale price was higher than original price. When confronted them both they said, "Oh we made a mistake." Then we went to check on the dining sets and again Mary checked the price and availability and told Lou and Lou jacked up the price and told me this is the best possible price he can give me. He's losing money on it. Again I heard the price Mary told him and confront him again and checked the price on the website. And again they told me, "We made mistake" favoring their side. Unbelievable, nothing but crooks and scammers.

Go down the street to another furniture store. This one is **! Terrible customer service, don't even bother with a warranty because it's a runaround getting anything fixed. They've lost my business for life and I bought $15k worth of furniture. I hope you're lucky enough to see 2020, Raymour, because you're not winning any new fans these days. I contacted their customer support and no response. I then made sure to comment on their Facebook & Twitter and they tried to erase all my anger. Well that just made me more angry, so here we are. I hope it was worth it Raymour.

First service in November. They had to blow sofa with a machine looking like a hair blower. Now creasing on a bigger scale. Wherever you sit it leave sinking on your butt. Today service man took pictures telling me they can fix this but it's going to be an ongoing problem because this is what happens to leather. This customer has only used leather sofa for over 29 years and never had this issues before. Services persons treats this nonchalant as if it's ok. Please advise.

They are the most stupid group of people ever! We purchased a cantata/Seville wall unit from Raymour and Flanigan, which was never installed properly. The first people missed every screw on the back panels and never had the lights working. They didn't install the center support posts under midsection and ran the wires through the back so that the rear panels fell off. On top of this, they had no idea how to level the unit so that it remained close to a foot from the wall so that all the feet were on the rug. After replacing the entire end pieces, they seem to feel it installed, at least to their satisfaction.

I purchased a recliner for my 91 year old father. I made my payments, paid the full amount before the 6 months. I overpaid because of payments made that this company denied were made. My bank investigated to discover that the payments were made and processed by Raymour & Flanigan. On 10/31/15 I paid $600 and I have not received any refund for my overpayment of over $250. I receive collection letters and statements for $165 fee, interest, and late payments. Raymour & Flanigan willfully practices criminal illegal accounting fraud on a regular basis. The attorney general should be notified by all individuals afflicted, a civil lawsuit filed for refunds, damages to credit score, etc. How long will the government authorities allow this company to continue illegal operations, billing fraud, harassment, scams, and other unlawful practices continually inflicted on private citizens of the United States of America?

They deal with TD Bank for the 0% interest and financing offers. Their website for online payments never works and is not functional when you are able to login. When you call support most of them have such a heavy accent you can't understand them. I was charged a 25 fee because the bank routing and account for online payments was 1 digit off. I made the payment on time but because they attempted to process the payment with the wrong # they are still charging me with no exceptions.

I ordered at table and since they said I needed to pay 150$ dollars to set it up and delivery I said "I'm taking it on my own." When I set it up there was a crack too. It had peeled spots. I returned it.

Purchased 2 lift recliner chairs. After receiving Chairs home Family members received bites. Upon inspection chairs were discovered to have bedbugs. Store denies having any bedbugs and refuse to do anything about it. Exterminators inspection found no bedbug throughout the home except for in the two reclining chairs.

My husband and I purchased a leather living room set last year. Within a few weeks the sofa had deep "sit holes". The store told us to call and have a technician out to look at it. He cut the back of the sofa and filled it with pieces of foam. We no longer had the sit holes, but the furniture was now extremely hard and uncomfortable. Raymour and Flanigan would not give us a refund, again told us to contact a technician to come out again. He was very rude and said only option is to remove the foam and also told me no refund, so I asked for a new sofa, also not an option. Now my sofa looked like a deflated balloon.

Truck was making a delivery to our large (150 units) building, MA license plate **, during 12 degree weather. I asked the driver to please close the inside doors in the main entry while they were in the building and he replied that he would close them when they were done. I again asked him to be sure to close the inside doors while they were waiting for the elevator and delivering within the building as it was 12 degrees outside and we were trying to keep the building heat in. He replied, "what difference does it make". I proceeded to close the interior doors (they don't lock) and left the front door (locks when closed) open for their convenience. I asked him again to make sure that while they were in the building that they keep the door closed.

My girlfriend and I purchased a sectional from the store on Boston Road, in Springfield, Mass. First of all, we gave the salesman "Carlos" the dimensions of our doorway. He assured us that the sectional would fit and would be set up by the delivery team. Second, he assured us that there would be pillows included in the order. When it came to delivery day, guess what? They couldn't figure out how to fit the sectional through the doorway. It was during the winter, and there was about a foot of snow on the ground. I told them to leave the couch and I would get it up myself. After calling some family members, we had to carry up the sectional on a ladder to the second floor to fit it through a sliding door.

I bought Cole collection leather reclining sofa in January 2013. Sofa is cracked and color faded. I am disappointed with this piece which was very expensive. I never had bad experience before. I would appreciate if they could fix it.

I was just at the store in the Market and a sales person by the name of Roselyn was helping us. We wanted to buy this 3,000 wall unit and her attitude was disgusting. She was rude and extremely unprofessional. We left after she said something inappropriate walked away from us. If she speaks to your customers like this often, you'll lose a lot of business. I rather go somewhere else. She needs to be spoken to.

I bought a vanity and chest of drawers. They were delivered with dozens of dings and dents. The inspector from RAYMOUR and Flanigan inspected and decided he can't do anything about it. A rep from RAYMOUR and Flanigan called later. She was obnoxiously rude and uncouth telling me it is what it is and I can do whatever I want but she can do anything. I find this type of behavior unacceptable and unfair because we paid $2500.00 for these two pieces. RAYMOUR and Flanigan sucks and I strongly advise other potential shoppers to refrain from buying furniture from them. Period.

My husband and I are in the process of redecorating our place. So, we have set a decent sized allowance for said task. First we want the mattress. We went to the Raymour & Flanigan showroom at 610 Exterior Street, Bronx, NY 10451. We picked out a suitable mattress to fit our needs. Told the sales rep we want a queen-sized mattress with the box spring and frame. A total of 4 items. Doing her job, she upsold and convinced us to get the better frame. We are cool with that.

I have them for my furniture and I been having financial difficulty but I do pay them. But they harass me thru the whole month they call my job and be nasty with them if I lose my job really can't pay them. They hang up on me when I talk to them and they threaten me every time. I am sorry I have money problems. I paid for my 1st thing in matter of days. But they just nasty people.

I bought a cocktail table and picked it up at the store in Clifton park, NY. The salesman was nice and the item looked great on the sales floor. The sales experience was fine. When I picked it up I thought it was a little odd that the box appeared to be retaped, like it may have been opened before but I didn't think much of it. When I unpackaged to assemble at home, one of the sockets that the leg screwed into just fell out. I looked and it appeared to be pre-existing damage. The cardboard on the inside of the packaging was also worn and had marks that indicated tape had been ripped off the cardboard before I ever opened it.

My wife and I purchase a Tempur-Pedic bed from them several years ago and have since had to have it replaced several times. When the bed was first delivered, the side rail was broke by the installers. Had to call to get it repaired, but didn't know it was broke for a year because it was pushed up to wall tight. They came out and drilled through the side rail to secure the metal hooks that go into the head board. Well, they used 4 or 5 in screws that were sticking into box spring... duh... Now here is where it gets interesting. We had to just have mattress replaced again. Paid 4700.00 before for this one. We went in and said we don't want to pay a dime more. They couldn't do it for the price we originally paid so we made an exchange for a lesser priced mattress and made the difference up, buy and adjustable frame.

Raymour and Flanigan in Secaucus NJ has the worst customer service and incompetent delivery divas. I ordered a piece for my bedroom and the delivery men took one look and decided that the piece would not fit through the door and make it up to the bedroom. Mind you, I live in a 3 bedroom home with full bedroom furniture in each room and huge queen and king mattresses.

We visited the Raymour & Flanigan store in our area a few years ago. We were looking for a new bed. We saw an ornate metal bed which we liked. The display bed was a queen sized bed and we were interested in a full size. In addition to the 4 legs, there were additional support legs in back of the main legs of the bed which I did not like. I told the salesman and he said the additional support legs are only on the queen and king size beds. I was relieved that I could have the full size bed without the additional support legs.

Dining room chairs falling apart. It is only me and my wife and the screws keep coming out of the chairs causing the legs to fall off, leather on chairs cracking, and causing tears, color of leather also discolored. Paid $1800 for set and you would think it would last longer. I have bought there over the years and quality of this set is not even good for price. I will not shop there again. If I want cheap furniture will go to my Bob's.

I purchased $4000 in furniture. After 1 year the bedroom set fake wood finish started flaking away in 3 pieces of the set!!! I was deceived at time of purchase being told they were wood. They are light plywood with a fake wood pattern coating. They came out and did a shoddy repair the 1st time. It continues peeling off! They came out a second time and said it could not be repaired. Now it's been 5 months and they are basically saying there's nothing they can do. The set is discontinued. If they replaced the tops they want me to sign a release form so they are no longer responsible!!!

I purchased living room furniture from this company and the only thing I could say is,"It's the most poorly made furniture I've ever seen!" I'm so glad I got the insurance! They had to come 4 times already for repairs! The couch bows in! The fabric is coming apart! The stain comes off the wood just by cleaning it! It's not even a year old, and I paid almost 4,000.00. I can't see this lasting even another 6 months!! I'm so upset. I would never buy anything from this company again!!!

My one and a half year old leather sectional ripped 4 inches on two places. I paid their repair person to fix it and he wasn't able to do so. They say that they are not responsible after one year. This is unacceptable!!! A new 4000.00 sofa should not rip!!!

We received 12 months no interest payment plan. First 3 months no problem calling customer service and using their auto pay from my checking acct. 4th month payment is rejected. $25 fee. We called... their error, info reconfirmed for our bank, fee refunded. 5th month OK. 6th month... happens again. Make call. Their error. 7th month again! Went online to set up an automatic pay. Paid $25 fee. Just got letter in the mail 18 days after my payment that the auto pay w/d is rejected. My credit is compromised, another fee is added on, and customer service is worthless! So much for a deal. I should have just used my Visa and paid in full 10 months ago. Help!

I bought a couch there. Several years later the mechanism snapped. You got it. Nothing we can do. The company is out of business. They sell garbage!!! I'll never step foot in one again.

I have bought a set of sofas. These guys have told me the sofas I bought were a certain type of leather but by the looks of it it was nothing compared to the floor display they showed. I am now in a loan and I DO NOT want my sofas but they have made me bond to this. I want to get rid of this. I'd rather give this back and let them keep the money I have been giving their bank for over a year and a half. This is the worst experience ever!

Purchased dining room set 2 1/2 years ago. Issues from very beginning from negotiating sale with sales person, to delivery etc. They delivered table, china cabinet, and 6 chairs, only five chairs arrived. One had a big thumb print on front of chair embedded in stain - I kid you not! Called store, mentioned why only 5 chairs delivered, store manager mentioned "you have to pay for 6th chair" - ridiculous. Told him on invoice it says table and 6 chairs so they sent 6th one.

I purchased two beds and less than a year later I tried to get a dresser and nightstand to match one of my beds. I was very clear which one it was and I had to keep calling for 6 months to get someone to help me. At first they said my set was discontinued and there was nothing they could do. I pushed harder and they said they could get me a dresser from a clearance center. It took a lot of pushing but I finally got it and it was the wrong one and was in horrid condition. Broken drawers and marks and scratches all over it from faulty handles and more. I had to push and push and was told by several people they could not get my color. I found it at the manufacturer and insisted they still made it.

Glasstop table with Platinum Warranty purchased in April 2015. Sept 14 table top shattered. Called - told "style no longer available." On 9/29 they ordered tabletop from manufacturer - would take 4 to 8 weeks. Brings me into December. In the meantime, I have no kitchen table. Suggested I would buy a top if they would reimburse the cost. They said no. So what do I? They refuse to accept any suggestions to help. Unable to reach anyone in management. Awful service. They are willing to reimburse only the delivery of $55.00 only. That's ridiculous. What now? The top cost $200. Can you help?

I purchased a leather sofa and love seat at Raymour and Flanigan in Whitehall PA April 2014 only 18 months ago and purchased a protection plan with 5 year coverage. I spent over $2500 and the sofa has worn and discolored on the seams of the seat and I have no pets or children. The sofa is only used on Saturdays and Sundays so this should not be happening. When I called the protection plan I purchased for over $200 they told me it's normal wear and tear which can't be possible so that means every 18 months I should buy new furniture. They offered a serviceman to come out but I would have to pay $75. That is ridiculous. I will never purchase anything there again. Verrrry Angry.

When we purchased our furniture the sales representative knew we had animals. He was told by us. "Oh no," he said, "we protect against anything for 5 years." After spending thousands they will not cover the agreement because of cat marks. I will never spend the money again to use Raymour and Flanigan. Their furniture is no good. The one chair is broken completely in the frame and has nothing to do with the cat marks but because they no longer cover this furniture, nothing is done for us! Beware everyone of Raymour and Flanigan Furniture.

We bought a couch from them and with a small child in the house they said that if that couch got stained or damaged in any way they would clean it. The protection plan lasts five years so after we had our second and are on the fourth year of having it, it has some stains and some damage from the kids. Called them to cash in on the extra dough I threw down on the platinum protection plan and they told me "sorry doesn't include any stains from fluids or food!!!" WTF!!! Why would I buy the plan then if I couldn't friggin use it!! So mad!! Don't buy from them!!

We purchased a living room set and a dining room set. After we made the purchase we have to change the living room set twice. The quality of the leather was awful. The third time they did not have the same set anymore so we have to add more money for another set. The same happened with the dining room set. We have to change the leather of the chairs like four time. Now they are awful but we cannot change them because the guarantee expired.

It has been 4 months since I called R and F to repair a handle that broke off my leather recliner on my 6 year old couch. This is after I already have had tears in the leather at the seams, as well as discoloration of the leather. First of all they told me I had to pay in advance for the part and the labor to repair the furniture before they would order the part. The part was supposedly ordered in May. A few weeks later the other handle on the other recliner broke off as well!! I then ordered a 2nd handle. I paid $2000.00 for this leather set only 6 years ago!!! I've been waiting all summer for these parts. I've called, emailed, and gone in person to the store where I purchased this, to no avail.

I have bought 3 rooms of Raymour and Flanigan furniture. My sons room had a trundle bed. The frame of the bed actually broke after 18 months. When I called up to get it fixed I was told the extended warranty was not for that piece of furniture. Why would I only put in on half of my order? They would come to look for 75$ and then let me know how much to fix it. Then I bought living room and dining room table. The dining room table was something we did, but when they came to look at it, he said he would order me a new top as this one can't be fixed.

In 2008 I purchased a leather sofa. By 2011, the finish was completely worn off. I had purchased the insurance so they replaced it. This time, I got a leather loveseat and chair. I was not permitted to purchase the insurance on the replacement. The seams are coming apart. I called them and they offered to send someone out to look at it for $75. I told them I didn't think I should have to pay and sent them pictures. They tell me the furniture cannot be repaired but offer nothing.

Beware of any item you buy from Raymour & Flanigan. We bought a set consisting of a loveseat, couch, and recliner for $3800. After 10 days, the loveseat developed a deep depression and wrinkles (see attached photo). They attempted to repair it once and replaced it twice, and yet the problem is still unresolved. We sent in a detailed explanation, accompanying documents, and several photos. American Express ruled against us saying that the merchant's excuse is that this is normal wear-and-tear. If you encounter a similar experience, you have the option of taking the merchant and American Express to small claims court or civil court. There are also federal rules which protect the card member when a credit card company arbitrarily rules in favor of the merchant.

Purchased a new kitchen table and chairs. When delivered some of the 6 chairs wobbled. They said my floor was crooked until I moved one of the chairs that did not wobble to the spot and it was fine. They tried adjusting glides but it did not work. After 2 or 3 trips with replacement chairs they seemed ok. Later on the glides fell out and what they did was shim up the shorter legs with washers. I had to remove the glides and put something else on. They still wobble but at least there are glides on the chairs.

I purchased a bed and it broke three weeks after purchase. I called customer care and they told me I had to wait five weeks for someone to come look at it. We expedited the process by having to take pictures ourselves and submitting them. They came out to fix it days later and it broke again within two weeks. The second time we fixed it ourselves after we paid over 1000.00 for the bed. When I called and asked to speak to a manager about returning the bed he told me he would call me back and I never received a call back. Whenever I called customer care they were rude. Horrible company, horrible products.

Did not received the mattress I laid on in the store for approximately 35 minutes and ordered was not the same mattress I received. I contacted the store to let the salesperson know.... They said they would send an inspector. However, to this date I have had no contact from an inspector. On July 10, 2015 it has been a month.

I bought a bunk bed for my grandson on Feb.3 of this year along with a queen size bed for myself. The bunk bed is fine, BUT the queen size bed has this DEFECTIVE BOARD that they placed under the queen size mattress that is so FLAWED, it has two huge holes in it. I called the company to let them know about it. Up to now they have not repaired it. I will NEVER go back to that store ever to purchase anything. PLEASE, could someone see to it before I fall into one of these holes.

We purchased a $3,500 bedroom suite in February. Within a week my wife started breaking out in hive, went to the Dr. several times, was put on medication but the hives would return. Finally two nights ago after staying up late reading in bed she found a bug crawling on the bed. We torn the entire bed apart and found bed bugs coming out of the mattress!!!! Contacted Raymour & Flanigan their response was not their responsibility since they never had this issue before. Their customer service was horrible and arrogant! Well just 5 minutes of research online has lead me to the fact that yes many other have had the same issue with mattresses and other pieces of furniture. Now it is going to cost us approximately $2,000 to get our house cleaned up and we have a mattress that is in horrible condition.

Item purchased was not the item delivered, they picked up 4 days later saying they made a mistake. I called 4 days later about my refund not posted to credit card, now tried to charge $90.10 for return delivery, but said they would credit that also. Well over a week now and no credits on my credit card, they tell you whatever to just get you off the phone. What a scam outfit, someone needs to go to jail. I will be filling a complaint with the Bucks, DA's office to see if there is a criminal case here.

I always like the sales dept at Raymour. However, I had a terrible experience with the delivery of my merchandise.. My table was scratched when it arrived. The delivery crew brought back another one. This time it was chipped. I spent 2 days waiting and it was a nightmare. I called the store and was told I have to call the Customer Service. Once they sell the furniture, the sales people are of no assistance. The manager was very helpful. He offered a full refund and had the delivery crew take the items back right away. It just seems like you have to go through so many people to get something done. I will not make anymore purchases from Raymour. The Sales dept never called to apologize for my experience or inconvenience.

We wanted new bedroom furniture for out of town guests arriving in 6 days. We went out to 202 on a Wednesday. One store told us it was a 30 day delivery date IF the merchandise was in stock. Another store had one step up from card board for furniture. Raymour & Flanigan was our last stop. Not because we chose it as the last stop just because of how we were traveling. I had said to my husband this would probably be the place. It was!

We bought the furniture from Raymour and Flanigan. The delivery date was set and they supposed to call us in advance regarding the time frame. When we were in the process of buying, we've notified the customer service that the delivery is only allowed in our building prior to 4:30 pm. They called in advance with the time frame 12-3:00. But of course on the date of the delivery they didn't deliver, everybody including customer service had been lying to us about the time. We are running a little late, one hour late, two hour late. We've been telling them about the time which is limited in our building, however no one from store cared, including the driver.

We tried out a couch in the store that had motorized recliners, but decided we'd rather get the manual recliners rather than the ones we had to plug in since there's no plug where we were putting it and it would save us $300. The couch was delivered and put together while my husband was there, but I noticed later, the arm rest back didn't meet the arm rest on one side. I was able to get them to replace it, however, after taking more time to try it out, seems my husband didn't think it felt the same as motorized the one we tried in the store, so we just wanted a refund instead. Well apparently Raymour and Flanigan doesn't care about customer satisfaction at all because they're refusing to give us a refund for it.

I purchased a floor sample that was on display. I spoke with the sales person, she stated the item was discontinued in the color but assured me it was a normal quality of furniture. I purchased the couch and chaise, 5 months later the chaise broke down from the inside out. I have no children and little company, the chaise is rarely used. All the wood inside was dry rotten. Raymour and Flanigan will do nothing to assist with repair or replacement. Never ever ever use this store in the future.

I purchased a mattress, box spring and frame. After the bed frame was assembled and the delivery men left I found a screw on the floor but didn't think much of it until I realized days later that the box spring was snug to the frame on one side and hanging off on the other. Every time I would get into the bed it felt like it was dropping. I called and explained what was happening and was asked if I couldn't just get someone to fix it for me - after $1000 I don't think that should be my job. I explained that I was a senior citizen, partially disabled, lived alone and feared the box spring was going to fall off the frame while I am in bed. The soonest they would send someone out would be June 9 and time to be given the day before. I said I was fearful I would get hurt but that is all they had. Unacceptable to me and now what to do? Once they sell you something they don't want to know you! DO NOT BUY FROM THEM!!!

I've refrained from venting the problems that I've had with my purchase but it's time to let the truth out. 6 months ago, I purchased an entire bedroom set; over $5000 from Raymour & Flanigan. In the store, it seemed like it was well built. The employees that I spoke to said that they would stand by their product. It was a total lie.

Placed an order for a sofa and loveseat on 4/16/15. Next day received a call from Raymour & Flanigan Customer Services that the items was out of stock, will be shipped on 5/4/15. On 5/4, no call. Called Customer Services to inquire about my purchase, was told item and loveseat were still on backorder, will be in stock on 5/11/15. On 5/11/15, receive a call from customer services that the sofa & loveseat was in stock and will be delivered on 5/19/15.

Went to Raymour & Flanigan and sales man ** (in Garden City) was helpful, he suggested recliner couch and chair (said backs come off). Well when delivered they did not come off! We told delivery guys sales person said they did! Well he lied. Delivery guys got them in and also damaged my house doing it. Never apologized for it. When I called Raymour up and spoke with Mngr ** and told her my story, she said the sales person was not in and she would call me back the next day. She called me back and told me that her #1 salesmen said that we switch to something else! He freaking lied! He suggested the recliners because of where we told him the size of doorway that he said a couch would not fit thru. So ** of course siding with her #1 salesperson dumped me on the lap of the delivery damage manager. Repeated my story, sent pictures and he too said his delivery men were his best (wonder what the worse looks like).

16 months ago I spent $10,00 on a bedroom set and two couches. It did not take long to realize that every piece we bought from Raymour and Flanigan is cheap over priced garbage. Our bed frame started falling apart after 6 months. They sent a tech out who put in 2 10 cent screws. Of course the frame started falling apart again 2 weeks later. They sent out another tech who put on a 20 cent bracket with 3 10 cents screws. Of course the frame started falling apart again 2 weeks later. Now that it's falling apart but we are past the 1 year warranty... now they won't fix it because our warranty expired... This has been a problem since we owned it!!! I will never spend a dime here again... and I will make sure none of my friends and family spend a dime here.

My wife and I purchased a new house recently and bought a coffee table with stools at a local Raymour and Flanigan. The service at the store was okay and the salesperson was also just okay. She seemed to know what she was talking about but was pressuring us to make decisions on the spot which I didn't like. She seemed disappointed when all we bought was the coffee table. The great service we received was from their customer service department that helped us out after our table turned out to be broken.

In 2012 I bought a dining set, with square table and lower wine races and 8 chairs. The lower crossmember screws keep falling out. Presently I'm missing about 9 screws. I have looked in a local hardware store as well as Lowe's and Home Depot and can't find them. If you could send these I would appreciate it, tell me what size they are and where I can purchase these. All my dining chairs are wobbly and I want to fix this before someone gets hurt. Thank you.

I purchased a sofa and loveseat, the Vegas. It is a year old and the pillows are already out of shape. The workmanship is so cheap. I would've been better off recovering my 20 yr old couch. Had I know how cheap it was I never would have bought it. I learned that next time to turn the couch upside down to see what it's made of. Let the buyer beware.

I ordered a new sectional for my Mother's new condo. On the day of the deliver the delivery team scratched her brand new hardwood flooring. They mentioned it to her at the time. When she contacted the delivery department the RUDE manager told her it was her fault that she (an 80 year old woman) moved a 5 piece sectional and scratch the floor. It took weeks to resolve and only was able to resolve it after I threatened to return the sofa. I will NEVER shop at Raymour and Flanigan again!!!

I purchased a sofa/loveseat from Raymour and Flanigan. The problem---- the cushions sink to platform of couch, no support. It feels like you're sliding out of seat (set is only 6 weeks old). I called customer service. Repair man came today and there is nothing he can do. He says I will get call in 48 hrs to give me "options". Warning--- ask for high density foam, otherwise you're stuck with cheap low grade foam. Shameful deception!

I have had a terrible experience with the Reading Raymour and Flanigan... In the past 12 months I have bought numerous bedroom sets and this last experience have been a total disaster... I have taken 3 different days from work to receive a chest I bought 2 months ago and yet have to receive it... It will be another couple weeks.... Total nightmare...

September 29, 2014, I purchased two Emmett Microfiber chair and a halfs along with one ottoman. Shortly thereafter, I started receiving numerous bites that increased in number. By beginning of January, I was waking up to find over 30 bites, including bites to my face and neck, but no signs of what was biting me. My husband is a HAZMAT certified technician for the US ARMY/New York Guard as well as a structural engineer and we checked around our apartment for any signs of bugs, etc... and there weren't any. Went to both my doctor and dermatologist to confirm that I am getting bit, but not sure what was biting me. On various medications to help fight the itching from the bites but still getting bitten.

I bought sofa and it broke within three days of delivery. The whole leg came out and sofa bang on the floor. Called them next day and this sofa is not safe for use. Anyone can get hurt but did not change the sofa saying if this happens again only then they can change. Basically if some sits on the sofa and gets hurt again only then they can change the sofa. These people do not do quality work. I wonder if they have a quality department at manufacturer.

I purchased a floor lamp online and went to local store to return it. I was rudely treated and then told you have a no return policy...not stated anywhere. They said online customer service would call next day and I could not even exchange lamp. No one called. I called online service, was told someone would call next day. No one called. Is this a game? I will next contact my credit card company to complain, unless you will help me. This is ridiculous, worst customer service I've had in years... Your service only serves you, not the customer.

I have always loved Raymour and Flanigan, except with this instance in Oakhurst, NJ, my first time in new jersey. Ordered two platform beds with storage on one side for each bed only. After much discussion with **, our salesperson about only needing one side under storage because both beds would be against the wall, she delivers storage for both sides. Spoke to her and then a flippant manager, and was told "you signed the bill of sale." Okay, yes I did so that's it. I was just concerned if I paid extra for these storages on both sides. Again, flips it back to me with no regard for the customer maybe being a little right or annoyed. She never said ** did not do her job correctly.

I purchased a dining room set on 4/12/13 for $2600.00 and purchased the Platinum Protection Plan for 5 years. The padding in the chairs started to get thin and uncomfortable after just 6 months and have continued to get worse. When I purchased the set the salesperson told me that the padding along with scratches and stains were covered just call and they will come and repair the set. Unfortunately I was told that the padding WAS NOT covered. I strongly suggest you do not buy furniture from Raymour and Flanigan because of false statements.

I cannot begin to express my disappointment with Raymour & Flanigan company -- for the second time I have been misled by the sales team. Last year I made a purchase for a living room set and fireplace entertainment center. I cancelled the fireplace when I got home but the sales rep in the Lake Grove store did not credit the 129.95 protection plan to my account. Why do I need a protection plan for an item I do not own. I spoke to the rep, and 3 people at customer service who assured me it would be refunded. I still have not received the refund made 11/8/14, and Wells Fargo stated they could not help me.

Over a year ago, I ordered a three piece sectional leather sofa (special order). Upon arrival 4 months later, two pieces had white stitching (correct) and one had black stitching (wrong). Here I sit over a year later with no resolution. Any contact with the Seekonk, MA store was met with appeasement and empty promises.

Moved in to a new place and wanted some decent furniture that would fit as it was not the largest of places and the entryway was rather small. Had been to just about every furniture store on route 110 at least once if not twice. Myself and my girlfriend had both been in to Raymour and were told separately by two different salesmen that the couch we eventually ordered did not come apart so it would most likely not fit through our door. We both really liked it though and on our way to another store my girlfriend googled the piece of Raymour furniture and found out it did in fact separate and would most likely fit.

I live with my family in a private two-floor house located in Staten Island. Recently had walls and staircase painted. I decided to purchase new furniture (a closet bureau, a bureau with a mirror, and two nightstands) for my room from Raymour & Flanigan. As delivery day came around, everything went downhill. My son was home expecting the delivery, while my wife and I were at work. We have purchased furniture from other companies and had it effortlessly moved into our home before, so we had the confidence it would be the same with Raymour & Flanigan. Unfortunately, I was very wrong.

The repair person (**) just left. He knew exactly what to fix and had the parts on his truck. What a GREAT experience! In the past I had to wait weeks for a part for the loveseat to be fixed. I want to thank ** from the Long Island office for her help. ** promised it would be fixed today. ** and ** called me to tell me when the repair person would arrive. ** arrived right on time. They kept their promise!!

I schedule an appointment 3 weeks in advance knowing that some hardware was supposed to be order and paint touch-up and when they arrived they had nothing with them claiming they had to rush to the next job and didn't have the time to do it. Now according to them it takes 4-6 weeks to order hardware. Never in a million years I would expected this from such a reputable company such as Raymour & Flanigan. Please think about it twice before going there for your furniture.

I have now ordered twice from Raymour & Flanigan & I can assure you - I will NEVER order from them AGAIN! Their overall quality is awful - both their upholstery & their case good items are of inferior quality. After weeks & weeks of pleading and repeated conversations was I able to get a technician over to my home to view the two pieces of bedroom furniture that I wanted returned - I wanted them both taken back & I wanted a refund issued to me (I insisted that I was not going to accept a store credit, which is what they wanted to issue to me. That, in it of itself, was an insult). The technician vouched for me that the two pieces = "Belanie" dresser & matching chest were in poor condition and that they arrived to me in that poor condition).

We purchased a Broyhill sectional from Raymour and Flanigan last year. We waited 8 weeks for it to be delivered because we had it customized. When they first delivered the set, they brought the wrong piece. Instead of an armless chair (which fits into the sectional) they brought an armed chair (which is meant to stand alone). Needless to say, we had to wait another 6 weeks for that to be delivered. Now, my couch is falling apart. The back cushion is ripped, the seat cushions are flat, and the material is wearing away!