Raymour & Flanigan Furniture Reviews

Went to Raymour & Flanigan and sales man ** (in Garden City) was helpful, he suggested recliner couch and chair (said backs come off). Well when delivered they did not come off! We told delivery guys sales person said they did! Well he lied. Delivery guys got them in and also damaged my house doing it. Never apologized for it. When I called Raymour up and spoke with Mngr ** and told her my story, she said the sales person was not in and she would call me back the next day. She called me back and told me that her #1 salesmen said that we switch to something else! He freaking lied! He suggested the recliners because of where we told him the size of doorway that he said a couch would not fit thru. So ** of course siding with her #1 salesperson dumped me on the lap of the delivery damage manager. Repeated my story, sent pictures and he too said his delivery men were his best (wonder what the worse looks like).

16 months ago I spent $10,00 on a bedroom set and two couches. It did not take long to realize that every piece we bought from Raymour and Flanigan is cheap over priced garbage. Our bed frame started falling apart after 6 months. They sent a tech out who put in 2 10 cent screws. Of course the frame started falling apart again 2 weeks later. They sent out another tech who put on a 20 cent bracket with 3 10 cents screws. Of course the frame started falling apart again 2 weeks later. Now that it's falling apart but we are past the 1 year warranty... now they won't fix it because our warranty expired... This has been a problem since we owned it!!! I will never spend a dime here again... and I will make sure none of my friends and family spend a dime here.

My wife and I purchased a new house recently and bought a coffee table with stools at a local Raymour and Flanigan. The service at the store was okay and the salesperson was also just okay. She seemed to know what she was talking about but was pressuring us to make decisions on the spot which I didn't like. She seemed disappointed when all we bought was the coffee table. The great service we received was from their customer service department that helped us out after our table turned out to be broken.

In 2012 I bought a dining set, with square table and lower wine races and 8 chairs. The lower crossmember screws keep falling out. Presently I'm missing about 9 screws. I have looked in a local hardware store as well as Lowe's and Home Depot and can't find them. If you could send these I would appreciate it, tell me what size they are and where I can purchase these. All my dining chairs are wobbly and I want to fix this before someone gets hurt. Thank you.

I purchased a sofa and loveseat, the Vegas. It is a year old and the pillows are already out of shape. The workmanship is so cheap. I would've been better off recovering my 20 yr old couch. Had I know how cheap it was I never would have bought it. I learned that next time to turn the couch upside down to see what it's made of. Let the buyer beware.

I ordered a new sectional for my Mother's new condo. On the day of the deliver the delivery team scratched her brand new hardwood flooring. They mentioned it to her at the time. When she contacted the delivery department the RUDE manager told her it was her fault that she (an 80 year old woman) moved a 5 piece sectional and scratch the floor. It took weeks to resolve and only was able to resolve it after I threatened to return the sofa. I will NEVER shop at Raymour and Flanigan again!!!

I purchased a sofa/loveseat from Raymour and Flanigan. The problem---- the cushions sink to platform of couch, no support. It feels like you're sliding out of seat (set is only 6 weeks old). I called customer service. Repair man came today and there is nothing he can do. He says I will get call in 48 hrs to give me "options". Warning--- ask for high density foam, otherwise you're stuck with cheap low grade foam. Shameful deception!

I have had a terrible experience with the Reading Raymour and Flanigan... In the past 12 months I have bought numerous bedroom sets and this last experience have been a total disaster... I have taken 3 different days from work to receive a chest I bought 2 months ago and yet have to receive it... It will be another couple weeks.... Total nightmare...

September 29, 2014, I purchased two Emmett Microfiber chair and a halfs along with one ottoman. Shortly thereafter, I started receiving numerous bites that increased in number. By beginning of January, I was waking up to find over 30 bites, including bites to my face and neck, but no signs of what was biting me. My husband is a HAZMAT certified technician for the US ARMY/New York Guard as well as a structural engineer and we checked around our apartment for any signs of bugs, etc... and there weren't any. Went to both my doctor and dermatologist to confirm that I am getting bit, but not sure what was biting me. On various medications to help fight the itching from the bites but still getting bitten.

I bought sofa and it broke within three days of delivery. The whole leg came out and sofa bang on the floor. Called them next day and this sofa is not safe for use. Anyone can get hurt but did not change the sofa saying if this happens again only then they can change. Basically if some sits on the sofa and gets hurt again only then they can change the sofa. These people do not do quality work. I wonder if they have a quality department at manufacturer.

I purchased a floor lamp online and went to local store to return it. I was rudely treated and then told you have a no return policy...not stated anywhere. They said online customer service would call next day and I could not even exchange lamp. No one called. I called online service, was told someone would call next day. No one called. Is this a game? I will next contact my credit card company to complain, unless you will help me. This is ridiculous, worst customer service I've had in years... Your service only serves you, not the customer.

I have always loved Raymour and Flanigan, except with this instance in Oakhurst, NJ, my first time in new jersey. Ordered two platform beds with storage on one side for each bed only. After much discussion with **, our salesperson about only needing one side under storage because both beds would be against the wall, she delivers storage for both sides. Spoke to her and then a flippant manager, and was told "you signed the bill of sale." Okay, yes I did so that's it. I was just concerned if I paid extra for these storages on both sides. Again, flips it back to me with no regard for the customer maybe being a little right or annoyed. She never said ** did not do her job correctly.

I purchased a dining room set on 4/12/13 for $2600.00 and purchased the Platinum Protection Plan for 5 years. The padding in the chairs started to get thin and uncomfortable after just 6 months and have continued to get worse. When I purchased the set the salesperson told me that the padding along with scratches and stains were covered just call and they will come and repair the set. Unfortunately I was told that the padding WAS NOT covered. I strongly suggest you do not buy furniture from Raymour and Flanigan because of false statements.

I cannot begin to express my disappointment with Raymour & Flanigan company -- for the second time I have been misled by the sales team. Last year I made a purchase for a living room set and fireplace entertainment center. I cancelled the fireplace when I got home but the sales rep in the Lake Grove store did not credit the 129.95 protection plan to my account. Why do I need a protection plan for an item I do not own. I spoke to the rep, and 3 people at customer service who assured me it would be refunded. I still have not received the refund made 11/8/14, and Wells Fargo stated they could not help me.

Over a year ago, I ordered a three piece sectional leather sofa (special order). Upon arrival 4 months later, two pieces had white stitching (correct) and one had black stitching (wrong). Here I sit over a year later with no resolution. Any contact with the Seekonk, MA store was met with appeasement and empty promises.

Moved in to a new place and wanted some decent furniture that would fit as it was not the largest of places and the entryway was rather small. Had been to just about every furniture store on route 110 at least once if not twice. Myself and my girlfriend had both been in to Raymour and were told separately by two different salesmen that the couch we eventually ordered did not come apart so it would most likely not fit through our door. We both really liked it though and on our way to another store my girlfriend googled the piece of Raymour furniture and found out it did in fact separate and would most likely fit.

I live with my family in a private two-floor house located in Staten Island. Recently had walls and staircase painted. I decided to purchase new furniture (a closet bureau, a bureau with a mirror, and two nightstands) for my room from Raymour & Flanigan. As delivery day came around, everything went downhill. My son was home expecting the delivery, while my wife and I were at work. We have purchased furniture from other companies and had it effortlessly moved into our home before, so we had the confidence it would be the same with Raymour & Flanigan. Unfortunately, I was very wrong.

The repair person (**) just left. He knew exactly what to fix and had the parts on his truck. What a GREAT experience! In the past I had to wait weeks for a part for the loveseat to be fixed. I want to thank ** from the Long Island office for her help. ** promised it would be fixed today. ** and ** called me to tell me when the repair person would arrive. ** arrived right on time. They kept their promise!!

I schedule an appointment 3 weeks in advance knowing that some hardware was supposed to be order and paint touch-up and when they arrived they had nothing with them claiming they had to rush to the next job and didn't have the time to do it. Now according to them it takes 4-6 weeks to order hardware. Never in a million years I would expected this from such a reputable company such as Raymour & Flanigan. Please think about it twice before going there for your furniture.

I have now ordered twice from Raymour & Flanigan & I can assure you - I will NEVER order from them AGAIN! Their overall quality is awful - both their upholstery & their case good items are of inferior quality. After weeks & weeks of pleading and repeated conversations was I able to get a technician over to my home to view the two pieces of bedroom furniture that I wanted returned - I wanted them both taken back & I wanted a refund issued to me (I insisted that I was not going to accept a store credit, which is what they wanted to issue to me. That, in it of itself, was an insult). The technician vouched for me that the two pieces = "Belanie" dresser & matching chest were in poor condition and that they arrived to me in that poor condition).

We purchased a Broyhill sectional from Raymour and Flanigan last year. We waited 8 weeks for it to be delivered because we had it customized. When they first delivered the set, they brought the wrong piece. Instead of an armless chair (which fits into the sectional) they brought an armed chair (which is meant to stand alone). Needless to say, we had to wait another 6 weeks for that to be delivered. Now, my couch is falling apart. The back cushion is ripped, the seat cushions are flat, and the material is wearing away!

If Raymour and Flanigan sold good quality furniture they would not have a "no refund policy". After purchasing a very expensive couch from them...I found that less than 6 months later the material on the cushions stretched out making the couch look very old and worn. The stuffing inside the cushions began to clump up making the once firm cushions very soft and bumpy. I called to find out what could be done and they sent someone out to take pictures. I was told that because this was not a manufacture defect, the only thing that could be done would be to have them replace the cushions, with the same exact thing. I explained to the supervisor that replacing the cushions would only be a temporary solution because a few months from now the cushions will look the same.

Raymour & Flanigan has since contacted us and made good on this situation. We have selected another mattress and they even earned their business back as we had the pleasure of working with a very knowledgeable manager at another location. This is key to purchasing a mattress. Having a knowledgeable associate makes the world of difference.

We purchased a very expensive mattress and adjustable frame in the Brick NJ store and ** was our salesman. ** appeared to be a nice guy. He assured of us their great pricing and said if we opened a credit card we would receive 24 months with 0 APR. We purchased the mattress and frame on the card. It totaled $2700. I received the first bill about a month later and paid $200. The following month I received another bill with a late fee of $25 and an interest charge of $24.61! I called the finance company and they waived the late charge but said we had a "preferred" credit card and it didn't offer the deferred interest! They couldn't help me and said I had to contact the store.

When I tried the sofa in the showroom, it was comfortable. When I got it home, my feet would not touch the floor if I kept my body on the back cushion. If I kept my feet on the floor, my back would be slouched and unsupported. The manager was not helpful or understanding. It looks like I am stuck with this sofa because of their no return policy.

My husband and I recently purchased a very expensive four thousand dollar bed from the Egg Harbor Twp store. We were never informed that there was a platinum option we could have purchased along with the bed??? As a result we got no sheets or mattress protection. We were also informed our old bed would be removed for free. They further charged us another 100.00 and apologized for the misinformation. We have since closed our account and are going to the Better Business Bureau and will be taking out a Youtube ad against Raymour and Flanigan's complete lack of caring and concern for customers and the poorly trained and rude sales people. Buyer beware! They have no concern for the consumer!

My "leather" couch started to crack, I had the service company come out since I purchased an extended warranty. Of course the warranty does cover the parts of the couch that have cracked. When I purchased the couch I was told I was buying a leather couch. Not a 1/4 leather and the rest plastic.

Purchase two leather sofas and before the year was up sofa started to fade and crack. I call Raymour and Flanigan - they were rude and said there nothing they can do it after they send a tech twice to my house. Seriously they are a no good of a company.

Raymour and flanigan tech came to my home to service my dining room table for scratches only. He tested it first to make sure there were no chemicals on the table and he said it was no chemicals on it. He used some kind of chemical that was suppose to get the scratches off the table, but when the table dried it left spots all over the table. The manager at raymour and flanigan said there was nothing they could do to fix it and since my warranty expired they weren't going to do anything to correct the mess that their tech did.

Bottom line - there are a lot of salesmen at Raymour and very few Repairmen! If you think you are going to get prompt or quality service you are wrong. I paid over $10,000 for furniture in February of 2013. Bought the Platinum Protection Plan for $399.95. My dog chewed through a power cord in the Summer of 2014. I called to have it serviced in the Fall. After waiting about 30 days to get an appointment the service man said he had to order parts to fix it.

I would first like to say I am in love with my 3 rooms of furniture I purchased in 2011 which cost 12,000. I was treated with respect as a valued customer. I tell everyone they would love the quality and service you receive at Raymour & Flanigan. However, my experience was not the same. My son needed a mattress, I decided to go to my favorite furniture store. ** was a wonderful sales representative, I give her 5 stars. My son needed this unexpected mattress and although it was on sale I need it immediately, I had to sacrifice. I informed ** that I have done business here before and since I needed this mattress maybe they could work with me with something even a couple of dollars off the delivery. Anything would help because the taxes, bed frame, and the delivery brought this 399 mattress to 549.93.

Stay away from these people. They sell overpriced junk. We purchased an accent piece which is totally defective. Paint missing in areas and the drawers don't close right. The same piece in the showroom was in great condition. They refused to refund. They'll replace it they say and I could almost guarantee it'll be just as bad.

We bought a matching couch and loveseat, accent chair, entertainment center, mattress and box spring and an additional box spring from Raymour and Flanigan in late December 2014. Our loveseat came with a middle console which, once home, I wasn't crazy about. When we bought the loveseats we were told we could special order one without the console, so I called the store and was told I could exchange the one we had for a special order but it would take six weeks. Even though the special order was cheaper they would not change the price in the financing, but I was grateful to be able to do an exchange so I let it go. When the new loveseat arrived six weeks later it was a lighter color than its matching couch. My husband had signed for the new loveseat not noticing the difference and I had him go out and get the delivery guys. They agreed there was a color different and said that they would tell the store when they got back.

Long Island City, NY Store - If at all possible, I would have given them 0 star for their service. This has to be by far the worst experience I have had with a furniture store. They make the smaller stores on Steinway Street look great and professionals. I purchased a couch from there as I just moved and do not have any furniture in my living room. I took the day off for delivery for the couch and coffee table (which is overpriced, of course) and paid $110.00 for DELIVERY (another ridiculous amount) and they can't deliver due to the weather. I can understand the situation. However, given the situation, you would think that I should be delivered on Friday because of the fact that I didn't receive my furniture on the day they said I would. I was told that we are booked on friday and Saturday and that I need to wait 'till Monday for delivery. How freaking absurd is that? Shouldn't I be next on the delivery? Now, I got to take another day off from work and wait around for their delivery.

I have bought almost all my furniture from Raymour but their platinum plan is a rip off and the customer service is the worst ever. They do not know even where their headquarter is. Please do not buy from this store and be conned. They will sell to you but never offer any service after that. Quality of the furniture sucks!!

I have had a very bad experience with Raymour & Flanigan - I brought a night stand over $500 & now the color is coming out of it (my warranty is 'til 4/2015). Their representative came out, said if tried to repair, would not look the same so would tell showroom to have me come in to choose another night stand. Well I have not heard from them. I called them, the mine showroom said, "oh we got letter but it expired". How can a warranty letter expired when they never called me? Now I had to go back to speak with a Ms. **; she claims need to get pictures of the night time. I guess she is assuming something is wrong with it - what happened to the customer is always right, in which they do not care?

I had a great experience with the staff in the bedroom area of Raymour & Flanigan. Katie and Russell were just so great to help me with a problem in an item I purchased the other day. Thank you, thank you for kindness.

We purchased an electric recliner couch. The second month of ownership, the electric power button overheated. Thank goodness we were home at the time. R&F said it would take a couple of weeks to get out to us. Then we notice a tear in a seam where we sit. The gentleman who come out to replace the switch pulls out a needle and sews the tear. I could have done a better job of sewing. Then we get a notice in the mail that there is a recall for the switches on our couch. Which I realize is not R&F fault. But know there is another rip in the seam on the other side of the couch. And of course, it will take a couple of weeks for someone to come out and sew it. No one has gotten back to me about my complaints or will my warranty be extended because these sew jobs are not going to hold up.

Purchased chenille couch, chair, ottoman, chaise and kitchen set. Immediately had problem with fabric pulling on living room set. Had service and it happened again. Ended up exchanging for a more expensive set and was told it was better quality even though we had reservations about that kind of fabric. Guess what, this one pulls. Had service at least 3 times. We were going to return this and was told that it was a manufacturer defect. They replaced again. Since then, we have had to service the couch again, waiting 6 weeks for new cushion cover that came in and was the wrong size and color. Service ordered another and we waited another 6 weeks and it came in wrong color again. Found out they wrote the wrong item number down.

They falsely advertise 0 percent financing and then they have you sign a contract and it's less time they give to pay off the purchase and then bang you with crazy interest charges. When call to ask about the issue the manager is rude cold and an angry person.

In the summer of 2014 I spent about 8k on a couch and dining room table. Although I am never a fan of buying insurance I decided to spend hundreds of dollars to protect the 2 items. Clearly this is something Raymour and Flanigan wanted me to do despite them promising me that they stand by all their furniture. The salesman told me the insurance would always protect me for anything and when my wife even asked what if the cat scratched the couch he said absolutely!

Purchased a sofa, loveseat & chair in Sept 2013. Within 6 mos, the frame of the sofa was sagging. Had to take a day off from work so they could come look at it. Then, they ordered a new one. Had to take another day off from work for delivery. Six months later, same thing, except this time the guy told me that he would fix it by screwing in all the support boards which were simply stapled together. Now here we are six months later and the love seat is now broken. I sent them a picture as instructed by customer service so they could order me a new one. Well, here we are a week later and now they have to come out first...oh and it will be a month before they can even get out!!! Like my job doesn't matter!!!! Forget it ...pieces of garbage and customer service and satisfaction surely do not matter....... Once you pay, it's all BS!!!!!! Never Again!!!

We purchased our dining room set which was a marble top. Within a couple months, the marble top kept chipping pretty bad. I did include the protection so I called and they came out to fix it, then within a month or 2, the same thing happened. The guy who came out said it's going to continue to happen because it's marble top, so I had the option of bringing the dining set back and replacing it for another one. So we went and picked out another one. Not to long after, I started noticing my wood was chipping and the seats was pretty much broken on the side on one chair where the screw goes in. I called and was told the warranty did not transfer over to this new dining set!

Furniture good, sales associate reprehensible. Today's purchase was going to be my 5th purchase in 6 years. After getting approved for 36 months working out the totals, and getting a monthly payment estimate, I was directed to the contract station. This is where I experienced a complete 180 in my sales associate. She asked me for a deposit. I said "what for, I was approved for 3 times the amount I am buying on credit." She said that customers usually want to leave a deposit, I very sternly asked “why”, and the reply was “it will lower the monthly payment.” I said, “I did not bring any cash for a deposit.” She said that a check or credit card will do. I then asked if it was required, she said “no, but most of the customers want to do this because it lowers their 0% loan repayment.”

I purchased a 6 piece dining table in December of 2014. Two chairs were broken. I went back to pick up the replacement chairs in December. I was only given one and was required to pick up the other chair at a later date. I did as I was advised but chair wasn't in the showroom. Raymour and Flanigan did not replace my broken chair as yet.. Today February 12, 2015. Customer service is poor they are very rude and refused to solve this matter. I need a full refund and Raymour and Flanigan can come and take their item out of my house. I am very angry at the treatment that I have received.

My wife and I bought a Queen size Sleigh Bed and Mattress from the RIDGE ROAD STORE IN GREECE NY. We walked into the store that was totally empty. We were greeted by a female sales associate that showed us the bed that we were interested in. Told her we wanted it and asked about payment options. Told us that as long as we paid our bill on time there was no interest charge. Made payments on time.

I have had this furniture 1 month and have had nothing but problems with the service at Raymour & Flanigan. The left recliner has scratches on it. The 2 armless chairs DO NOT sit flush with the bottom seat. Customer Service told me that the scratches are "Normal Wear and Tear" WHAT! I have not had the piece even a month and haven't made my first payment! Customer Service informed me that I would need to use my Platinum plan to replace the piece! The 2 armless chairs, I was told that once we sit on the furniture it will go flush with the bottom seat! There is a sewing flaw on the top piece of the armless chairs! Completely disgusted and dissatisfied with this piece of furniture and Raymour & Flanigan! Stay Away!! I have called Service numerous times. I spoke with the service Supervisor last night and still awaiting a call from the manager. I want this whole set replaced! This is unacceptable for new furniture!

I bought many furniture from them. Price high, quality is very low. Their platinum plan is waste. I am never going to recommend anyone on this crappie store.

Purchased a mattress and paid the additional $80 so that if we didn't like it, we could return it. It was never specified as to how many times this could happen. We selected a more expensive Sterns and Foster mattress that had inner springs as well as memory foam on top, and was told the sides had extra support for when sitting on the edge. We were informed that this was the last time we could switch out a mattress. In less than six months the foam has indentations deeper than an inch and the sides have somewhat collapsed in spots. R&F sent out one of their "expert" technicians who took measurements with some device and said we would be contacted. We received a call about 3 days later and were told that was normal wear. The mattress continues to deteriorate. God only knows what it will look like in a year!

In September 02, 2014 I bought Two Chair, but complete my game of my table. In this month February 2015 newly use the new chair, but the chair leg is broke, because the nut that the chair was not right size. In my apartment live two people is impossible to use six chairs at this time. Today I went to the store Fairfield, NJ 07004, when I talk to the manager CARLOS ** and explain what happened with my chair the manager Carlos ** behaved intolerant, bratty and never wanted to give solution.

When we received the table and chairs as a gift, it was perfect. Then two weeks later, veneer started peeling from edges. Called for service and was given two week wait. Unfortunately, kids are kids and some of the veneer was chipped. Unfortunately for Raymour and Flanigan, that was a catch 22 and they are not replacing my furniture. I will NEVER buy or receive gifts from this horrible store.

I will never again buy furniture from this company. Their sales people lie and mislead you at every turn - they are not to be trusted. I bought a convertible sleeper couch and paid extra for what was purported to be a "super comfortable" memory foam mattress. My house-guests who have slept on it said it is the most uncomfortable bed they ever had to try to sleep on. I tried it one night myself and it is true.

I was supposed to have a dining room set delivered. Every time I call to set up the delivery, it is never in stock. Now it becomes what manager can lie to me first. Been waiting almost two months and when I gave a sales rep an attitude, they hang up on you. ** from 275 Glen Cove Rd Carle Place NY 11514. So the story is, give them your money and never receive the items you are waiting for.

Nov. 2014 I purchased a media console. I also purchased a five year service plan for it. At the time of purchase, the sales person informed me that they did not have the service plan in English, they only had Spanish copies. This is the 610 Exterior St.Store. I was told they would order it and mail it to me. Jan. 2015 I called on three different occasion and was told they still don't have the service plan in English. I spoke to one store employee **, then I spoke to the manager **, then I spoke to **.

In 2009 I purchased over 4000.00 in furniture, in 2013 I had to have the sofa replaced due to the middle of the couch sagging & the arm rest was pushed it to where there was no support. Since the furniture was under warranty it was replaced no problem, after an employee came out, took pictures & determined it was defective. Now the new sofa I have is again sagging in the middle, the springs squeak when you get up & one of the cushions' fabric is tearing. I do not have kids & my dogs are not on my furniture. So there is no reason after not even two years it is falling apart again. I called customer service & was told they can send a repair person but any repairs would be a charge. If they had to replace this the first time then how can they fix it now. I expect good quality furniture.

Purchased a sofa bed a few years back. The mattress became destroyed so ordered a new one. They told me that because my couch (purchased in 2007) is no longer available, the mattress has to be special ordered. The order was purchased beginning September 2014 with a 6-8 week delivery. After 12 weeks I contacted Raymour and Flanigan to check the status of the order. They told me it will take longer but couldn't say when but assured me by mid-November it should be here. No phone call to let me know. I just had to find this out on my own. No follow up.

In 2012, we bought a sofa and love seat from Raymour Flanigan. We also bought a warranty. This is a recliner sofa and loveseat. After 3 years the sofa and loveseat have sunken down and sits horrible. It is so uncomfortable that it hurts my back to sit on it. This week I called to have a service tech come out and look at the sofa and love seat. When the tech came, I was told it was "wear and tear". Really.... the life of your furniture is only 3 years. And.... what good is the warranty??? I paid $229.95 which I should be refunded! I WILL NEVER PURCHASE ANYTHING FROM RAYMOUR FLANIGAN AGAIN! Their furniture is POOR quality!!!!!!! Do not buy from Raymour Flanigan!

I will never again buy furniture from your store - your sales people lie, your furniture is horrible it falls apart. I just had to purchase a new chair, I was told it would be put together when I got here and it's not.

I would never recommend anyone to Raymour and Flanigan. The quality of the furniture is beyond horrible. You pay way too much for stuff that later on you can definitely find somewhere else. My bed has fallen apart three times and the way they set up the bed is just horrible. Do not invest your hard working money to this company cause it's not worth it at all and they over charge. Never will I buy from them.

Bought a recliner, was not happy with it. Chair too small. Went back to the store. They could not have been nicer - exchanged the chair. Happy customer.

My wife and I purchased a complete living room set with an extra ottoman for the love seat approximately a year ago November. The first thing was the set was over $5,000.00 dollars and we didn't mind paying extra for the better leather Italian leather. The salesman sold us on the fact that the complete set was total leather on all sides and not bonded like some stores have. Well after only 10 months, the long couch bottom support brace broke and the crunch was sunk on one side. I called the warranty dept. and they said they can have a tech. come out in 2 weeks to look at it. The service tech. did come and said that happens when you sit on one side too much. This was odd to hear cause I never thought it would matter where anyone sits on a couch. Ok so he fixed the support with some type of strapping material and said we should be ok.

I bought a bedroom set from Raymour and Flanagan. When bedroom set was deliver, I notice marking on the top of the dresser. I called my sales associate and told him. He said don't worry, they can send somebody out to fix it. That evening, I was looking and notice this set have all these little holes. So the next day I went back to the store and I talk to the associate, and we look really close to the floor model and it had these holes on the set. But I explain to the associate that I like the set but this was unacceptable - I really feel what they are doing is wrong. I was told that they could rectified the problem. Now they are telling me that there is nothing they can do after they receive 2190.00 in cash and I finance 635.99. My order number is in the name Preston **.

In July 2014, I purchased a mattress from R&F. Two weeks later, the center of the mattress essentially collapsed. I called customer service in Quakertown, PA and spoke to Alicia who absolutely prided herself on rudeness. They did come to the house a week later and determined the mattress was defective. It did appear to me however that I received a used mattress. A week after that, they delivered a mattress but not the correct mattress. The delivery people did not read the manifest and brought the wrong one. I insisted they remove it but they refused stating that it would be garbage anyway and I should just use it until the store cleared up the matter. I asked VISA to revoke the charge and they did, agreeing on my position. It is now January 2015, and I am receiving bills from Raymour and Flanigan for a mattress that I did not order. They have lied to the Better Business Bureau, and continue to lie to cover their mistake. I will never make another purchase from this company. Nothing but a 6-month long hassle, poor quality and overpriced merchandise, poor customer service, and lies on their part. I am now being hassled almost daily with phone calls from them.

I am in the process of trying to get the kitchen table replaced. I bought a kitchen set 2 months ago from R & F. Within a month, one of the chairs broke. We took it back to the store and received a new one, which we had to put together. After that I spoke with the customer service rep and explained to her that my table had a few small chips in it and water marks all over it that I could not remove, she said she would send out a tech. He comes, sprays the table a few times and says "I cannot fix it." The service center will call me. I spoke with the service center and she stated since it is customer damage we have to return the table to the store, pick up a new one and put it together ourselves. It was NOT customer damage. She argued with me, I asked to speak with a manager, she said there were none working and hung up on me. Tatiana was VERY RUDE!!!

I purchased a bed from R&F in West Hartford and opted for delivery because I was told that they would set it up for me. I asked specifically if they would remove my old stuff and was told "No problem!" Then the delivery guys got to my home and said they couldn't do anything while the old stuff was still there, and they weren't responsible for it. I was able to get the delivery fee refunded, but I honestly NEVER would have purchased this bed if it weren't for the delivery AND SETUP that I paid for.

We purchased last year at that time a set of sofas. We realized later that this product is defected from the manufacturer. We contact the store managers for already two months and nothing has been done. We are very dissatisfied with the product they sell for a such a high price.

I have furnished my whole home in Raymour & Flanigan furniture. I also paid extra in case something went wrong, it would be fixed. I bought an electric couch and a recliner. Recliner is fine. The couch on the other hand has had issues. I called raymour, they came out, fixed the problem. A short while later, the issue happened again. This time when I called, they came out, took pictures, did nothing. They then called me back and said the manufacturer said it was normal! Normal that the arm is almost falling off, the whole couch is loose and feels like it's falling apart! Also after cleaning my couch with leather cleaner, the color is coming off. It hasn't even been a year yet! I was told "oh well, it's fine according to manufacturer", nothing they could do. I paid to have them fix a problem. They basically just screwed me. I love all their other furniture, but when I actually have a issue they just screw me. Thanks raymour for charging me extra and giving me a horrible couch. You have lost a good customer and no more referrals from me!

HORRIBLE, HORRIBLE, HORRIBLE!!! I've purchased many items at Raymour and Flanigans before, but never at this location (Gateway Shopping Center Brooklyn, NY) and I would NEVER again! I don't think I will shop at any other location again either since their corporate office cannot help you because they are all independently owned. Not 1, but 3 items delivered today were ALL damaged, so I refused them. I also refused to reorder and they threatened to keep 20% of my money, which equals $400.00 (not happening unless they want a lawsuit) so I'm in the middle of fighting this. Also, their delivery was by some outside company who were also HORRIBLE and very unprofessional. Damaged my walls and delivered half wrapped, badly damaged furniture with wrapping tape adhered to furniture. Their customer service also STINKS!!! Thanks for ruining my Holiday's Raymour & Flanigan.

The deliverymen from R&F did some damages while they moving the new furniture to my apartment on 3rd floor. They broke the marbles next to the stairways when they going up from the lobby. And some scratches on the wall due to deliverymen careless. The building management is asking for repair and the cost is $500 dollars. I have been writing email and making calls to R&F customer services to complain the damage, nobody is answering my call or email till now. I got so frustrated and angry for R&F lousy services. Please think twice when shopping the store, I know I would not step in the store again in my life.

If I could give it zero stars I would!!! I purchased a sectional 1 year ago and agreed to 2 year interest free. One year later I receive a bill in the mail stating that all I had was one year.. The sectional didn't hold up to say the least and the price I'm paying with interest not happy!!! When I called I was treated very poorly! Customer service really doesn't care. I never would've purchased the sectional if I couldn't have two years. They double talk you in the sales process. I've learned from this - I would rather buy somewhere they care about their customers bottom line. I believe their way of the thinking is they are the largest so they can do whatever they want but as I'm standing here writing this letter I will never step foot in a Raymour and Flanigan again! You win by collecting interest but you lose by ever getting my business or anyone Else I know. I am in retail world and we believe in truth and customer service that's what makes us successful not lying to customers. We believe in residual business. Feel misled taking advantage of by another big box store.

I purchased an American leather sofabed and some nail-heads weren't put on the armrests and the seat cushions slid off. When I'm sitting on sofa, I'm very disappointed and I've spoken to the store manager who's been giving me the runaround for the past five months and nothing gets done. And I'm going to have to take store to court and stop payments on the sofabed. It's a 6000.00. This situation is affecting my heath.

Beware!!! Beware of this location, especially with the sales associate. The one star is for the price of the mattress. The reason why I chose Raymour & Flanigan is because they claimed on their television commercial that they would remove your old mattress from your home with no additional cost. Initially, my husband and I visited this location where the sales associate approached us right away. We told the sales associate that we were looking for an extra firm queen size mattress. On the next day, the customer care department called me and confirmed my order. The receptionist told me that the firm queen mattress will deliver by the following Saturday. I replied back to her that I purchased the "extra firm mattress", not the firm mattress. This conversation took place after she put me on hold and returned to tell me that she had confirmed with my sale associate that the mattress was indeed "extra firm".

I purchased a mattress at the Wilmington DE store and my wife and I were COMPLETELY lied to about the return policy by our uneducated sales associate Perry **! He promised the moon and the stars with the return policy that it's a 100% refund if I don't like the mattress set. So we get our $2500 king size Stearns and foster set tried it for 3 weeks and it is sagging in the lumbar area and killing our backs. We contact the store about it to be told by Russ the Store manager (supposedly) that all sales are final and non refundable! NOWHERE in the store did it say "All sales are final", because I never would have purchased anything from them. These people are your best friends until they get your money then they are nasty and downright hateful with you about their policies. PLEASE don't purchase from this company. They DON’T stand by their products and they are nasty ** to deal with! Especially PERRY ** and manager RUSS.

I purchased a bedroom set from their Lake Grove clearance location. The lady I dealt with when I first went in was lovely. When I went back in to see her, she wasn't there, but I got the floor manager. Issue 1, while dealing with the floor manager, he was reluctant to give me the deal that the lady I dealt with was, and even tried to upcharge me, but was caught. Either way, once that was rectified, he realized the error, and fixed it.

66-26 Metropolitan Ave. #730 Middle Village, NY 11379 - Staff was very unprofessional handling a repair matter. I spoke to **, Supervisor/Manager - **. They're quick to offer this platinum plan. But we called in for a dining chair that cracked & get a 2wk appointment. The day before they're scheduled to come, they request pics of damage. To then turn around & say they have to order a part & will take 2-6 weeks. This is during Thanksgiving to New Year... Should we have to go through the Holidays with an incomplete dining room set!?!? Totally unacceptable... But the Rep ** & her Supervisor/Manager **, do not know how to speak to a customer & were very unprofessional to begin with...

I bought a recliner in the January of 2014 for my husband who was terminally ill. This recliner was to make him comfortable. I bought the recliner online and it was delivered, assembled and put in place on the area rug by the delivery people from Raymour and Flanigan. My husband loved it and sat on it constantly. My husband's health declined and he needed a hospital bed in August of 2014, which we set up in the living room where the recliner stood. My son moved the chair with the help of my son-in-law, and placed it on the hardwood floor. The recliner kept on sliding on the floor when someone sat on it when they came to visit my husband. It always had to be readjusted back to its position.

I purchased a bedroom set back in September 2009 and purchase the platinum protection plan for $249.95. I called the store November 2014 because the foot rail on the bed has chipped and has turned colors and the dresser turned colors. Now the store says it's only good for 5 yrs but on the flyer states up to ten years. Now if I want them to come look at it it's $75 hr plus more to fix it or I just can go to Home Depot and buy the paint to do it myself. I paid too much for the furniture for any chips or dings. I should have gone to cheap Bob's.

We purchased a family sectional piece of furniture, paid a lot of money for it and also purchased the platinum protection plan for an addition fee. The large sofa piece of the sectional broke within 2-3 yrs after purchase. The piece was replaced by the warranty within less than a year's time. The same piece of furniture broke again. I was told the piece had a one year factory warranty on it. The company came out, took pictures and declined the claim, stating the piece broke due to the way my family uses the furniture.

should last more than two years - when only one individual lives in the house. This is unacceptable quality, and even more unacceptable Customer Service. Does that purchase mean that I threw my money into the trash - because I got "such an amazing deal", because I didn't pay for disposable furniture? It's not a folding beach chair - it's a leather sofa!!!

The Queen Serta pillow top mattress and box spring with a 10yr. warranty I purchased from R&F for my very bad back in 2010, no longer has any of the back support it had when I picked it up only 4 years ago. It was approx $1,650, a decent chunk of change. So they sent "The Guy" out to check it out. OMG we couldn't believe how bogus their little mattress test was.

I had put a dresser on lay-away. After two weeks I got a call stating this item was no longer being made and I would have to pay it off in a week or it would be canceled- I had already removed my other dresser and was it gone. I went to the store and talked with a woman who told me that there were 18 being shipped by the end of the month and that I should just leave it so I put $100.00. After a week or two I went back to put another $100.00 on and was told they had sent me a check for my money back - was then sent to Financing where I then was told I could only get the floor model - had seen it there for two years.

I agree, I bought a very overpriced Kathy Ireland Home Ryann Microfiber Sofa sectional. It is tearing on every seam. It is impossible to clean. The recliner no longer reclines on its own. It looks like a cheap couch that cost way too much. Save your money. Stay away.

Once receive chair notice tear on seat - small rip and missing piece. Company Bench Master Furniture 7130. Went back to store located in Jersey City NJ 440 Route Jersey City, New Jersey, on 08/24/2014. Still waiting on knob. Never again. We can even use the chair. Amt 288.77 down the drain.

I bought a couch at R and F because I thought by paying more, I would get a better product. It looked and felt good. After a few months, the back of the couch started to feel loose, so I took the bed out and looked inside the back. There are two thin pieces of plywood going across and three strips of wood up and down that's the whole support for the back. I make custom cabinets for a living, this is a piece of junk. I would have paid less at another company for the same built couch.

We purchased two expensive mattresses early Sept 2014. The salesman (experienced) told us that we could have it exchanged for a softer mattress within 45 days if we were not satisfied. We couldn't sleep on it! Too firm! Guest bed was also the same firmness and we would never subject guests to that! So we phoned, got the runaround from inexperienced Customer Service Reps (not unusual) and spoke with the Showroom Manager. He argued that we should have been offered and paid for the Comfort Guarantee and purchased the mattress covers that enable the guarantee. If we had KNOWN about them, we would have!

I purchased this mattress about two years for my brother who was living with me for a short time. After two months he moved on and I kept the mattress and box spring for guests. I too recently moved and began using this bed until I got settled in. I am 5'6 and thought it odd that my feet hung over the bed and it just didn't seem wide enough. While looking for a new bed (I planned to keep this bed for visitors) I found out the measurements of the various beds. A twin size bed is 39 by 75. However the one I bought from raymour and flanigan measures 34 by 70. The tape doesn't lie. Total deception. I am going the corporate office today.

In the spring 2014 I hunted for a set of living room furniture including a sleeper. I found a better quality set, the only one in the store, that felt supportive in the back and I didn't have to scoot a couple of times to get out of. The firmness and support was in the seat cushions as well as in the back cushions. Now, the sales women who waited on me every time I entered the store, might have said to me that the couch I was sitting on was not a sleeper. But at no time did she indicate that there would be a difference in the feel/support of the couch vs sleeper. (I realize I should have asked) Many times I went into the store and sat on the couch, and each time to the same person I raved about the support of the couch to the same saleswomen. I told her I didn't care about the material or the style. I just wanted the comfort. The very last time I went into the store to sit on the furniture, I told the sales woman I was also debating between this set and a set at Olums.

My wife and I purchased a mattress from raymour in July 2014 with raymour credit through wells fargo. We opted for the 24 month equal payments which on our purchase would come to 147 a month. We receive the first bill and the minimum payment is 276. I call wells fargo, raymour's financing company. They tell me it will take 2 weeks to fix. Ok moving forward, next bill still 276. WTF I call again. They tell me it takes 30 to 90 days. Next bill it's still 276. I call, they tell me it's 60 to 90 day from the time the dispute was put into their system. Ok when was it put in? On Aug 28th. I called on july 6th. Well there is nothing we can do pay the full minimum payment, it's 120 more than I had planned.

We will never purchase anything from Raymour & Flanigan again. 14 months ago we purchased a $600 bed just like this one and $1800 base and mattress. The wooden side rail splintered this weekend. My daughter is now sleeping on the floor. R&F say it is out of warranty and we have to purchase new parts. They said it would be a special order from the company who make the item and would take 6-8 weeks and cost $120. No thanks. Do not purchase anything from this company.

Raymour and Flannigan Reviews: Fake and very dishonest company. This company is so bad they use fake and deceptive reviews online to counteract their bad reputation. They are fairly easy to spot so I'll let the reader judge that for themselves. Other than that we also found their prices incredibly high comparatively, in theory for quality. In practice their furniture breaks quicker than any other furniture we have used.

I was looking for a bedroom set at Taft that was no longer at their store, so I decide to go to Raymour & Flanigan hoping to find the bedroom set that was no longer at Taft. Once inside the store I was greeted by one of their employees, very nice, who asked what was I interested in looking for and I responded a bedroom set. Right as she was showing me the location where the bedroom sets were, I noticed they did have the bedroom set I wanted that Taft no longer had, so I was overwhelmed with excitement that I still had a chance of having the bedroom set I wanted. She then asked if I would like to finance, not really but let's try it out. Never the less I was denied financing. So then the other option was to layaway in which I would have to go to the counter to do a layaway with another employee because the one that greeted me so nicely at the door and helped me up to this point could not do the layaway.

Carol and I are NOT happy with your service department. One of the 24 inch side table/night stands the wood was separated where 2 pieces go together. Your technician said it's the nature of the wood. Robert, my son makes some furniture and looked at the tech and said that's not true. The tech did not replace the piece. We were also told the technician could take off the sides on one of the mirrors and fill in the holes. Didn't happen. Some of the furniture that came were missing parts, such as the shelf stops in the night stands. The service tech said he will order them. Didn't happen.

Customers Beware!!! This product starts to fall apart within 12 months of purchase. A technician visited our home 4 times to try to repair the piece for different structural problems. When we finally decided to replace the product, we discovered that the sales representative had lied to us at the time of purchase deceitfully charging us an extra $259.95 which he hid in the bill. At the time, I asked for an itemized bill but he said there was no need. We were not being charged for the Platinum Protection Plan, it was being offered free of charge as a special promotion. DO NOT TRUST THIS COMPANY. ALWAYS INSIST ON AN ITEMIZED BILL. THIS COMPANY LIES TO ITS CUSTOMERS.

I was really worried about my purchase and service after reading the numerous negative reviews on here. My experience could not have been more different.

This store is ridiculous. I bought a bedroom set from them. Most of the pieces arrived badly or mildly damaged. That didn't stop the delivery men from bringing the stuff into my bedroom. In the process of doing that, they severely scratched up my newly refinished hardwood flooring. When I asked the delivery guys to take it back, they got boiling mad at me and started barking insults at me. Then, when they finally took it back out, they scratched the flooring again as they removed the items.

We paid the extra money for the platinum protection program for a table and chairs set we purchased from Raymour and Flanigan. The table top chipped and we had asked that they replace it. It was an easy start to the whole process: they came and looked at the table and made an appointment rather quickly to replace it. When we received the replacement there was a giant scratch down the middle. My husband noticed it upon delivery and they called us back to reschedule a second drop off.

The furniture that we purchased approximately a year and half ago is JUNK. It looks like it is 20 years old. Oh and by the way beware of the salesperson's pitch for the Platinum Protection plan. They will tell you that it covers everything, hardly the case. It is a complete waste of money. I submitted a claim about a month ago. After contacting R&F about my claim, the representative stated that both pieces of furniture could not be repaired and that we could send it back to get replacements. A week later, I called back to find out how to get the process going to get my OLD furniture picked and replaced and was told that my furniture did not fall within the protections plan guidelines. Bottom line, Raymour & Flanigan operates in a fraudulent manner.

In May, we placed a service call and the rep. came 1.5 hours after the "courtesy call" of within 30 min.- not a big deal yet should have been an indication of the "experience" the tech had. After the rep assessed the problem, the answer to fixing the my furniture was "let's spray the table"; because I have young children there will not be spraying inside my home I replied. I asked, "can we spray outside?" Answer, "ummm, I don't know."

The set was delivered today by Raymour Flanigan. The items were brought in with no problems, the movers were professional, and the furniture seems to be well made. Only time will tell of course as to the quality of the couch and loveseat, but compared to my last set, which was a Berkline from Cardis Furniture, this one seems to have a much better build. The company is H.M. Richards and their products are made in the USA. The cost of both pieces was $2200 with tax and delivery. I will update this review if any problems arise.

We purchased a sectional couch, a coffee table, entertainment center and kitchen table from Raymour & Flanigan when we bought our house 7 years ago. We will NEVER buy anything from that store EVER again. The quality is absolutely terrible. We gave the couch away 3 years ago. We couldn't stand it anymore. It starting sagging in areas almost immediately and was the most uncomfortable piece of furniture ever. If it is possible, the kitchen set might be even worse. The finish is extremely cheap. It is very sticky and you can actually rub it off with your fingernail. The finish has worn in spots that have been scrubbed with a wash cloth and Dawn. The chairs are held together with screws, that constantly fall out. We actually had a chair collapse on a guest who was sitting in one and he isn't overweight! How embarrassing. I can't believe this company is still in business. I would not recommend the purchase of anything from this store!!

We were shopping around for good sofa for more than 3 weeks. Finally decided to go with Raymour as it looked good. After just 2 weeks of usage, right side seat of the love seat started to go down. The shape of the seat started to bulge and foam was going down when we sit. We reported the problem to the service center and we were told that the technician will take a look and fix it if possible. After few days, one of the seat in the sofa also started to show like the love seat. Technician came as per schedule and looked into the problem. He said that he would report the issue with the Service center. People from service center called and told us that the both love seat and sofa are defective pieces and they would replace both at no cost to us. Since both love seat and sofa having similar problem, we concluded that this is a design defect. If we get the new piece also, we will have the same problem.

In March, my wife and I purchased 2 glider/recliners. When they delivered the chairs, they didn't, as the sales guy said they would, set the chairs up and make any necessary adjustments. They just dropped them off and left. After they left, I tried reclining in 1 chair and the recliner would not work. I contacted them and after fighting with them on the phone, they agreed to replace the chair. After they dropped off the chair, I then had to call them back to have both chairs adjusted. On both chairs, it took a lot of effort to close the footrest.

My husband and I purchased a sofa earlier this year. Our first experience was fine. My only complaint about this delivery was that they did not clean up the mess. The wrapping of the sofa was just left behind on our living room floor. Our second experience, not so good. We scheduled a chair to be delivered 2 days after the purchase. We were given the 9-12. My husband took off from work and waited and waited and waited some more. They delivery person called 11:55 and said he was running 1 hour behind. 1 hours passes and nothing. He gets a call from the store that the delivery person had been waiting for 30 minutes outside our house. How is this possible??? When my husband first was outside then was in the house waiting by the window. I think he would recognize a delivery truck if he saw it.

We purchased our King size Stearns & Foster box spring and mattress Feb 2013 and had it delivered in March. When we made our purchase, we were told that we have a manufacturer's warranty against sags, even if it was 1 inch. Well we just had the Raymour and Flanigan technician come to our house to spend 5 minutes to take measurements and was advised that we will be notified within 3 days. Mind you, he said the sags were 1 1/4 inches on both sides of the bed. We paid $2,600 for this Box Spring and Mattress and for it to sag after 1 year this bad is unacceptable. I just received the reply back from Raymour and Flanigan and they advised me that it is normal wear and they are not going to do anything. This woman said she will see what she can do, but I doubt anything will happen. We were told when we purchased the box spring and mattress that they will replace the set, but I would have to pay for the delivery of the replacement set.

At the time when I went shopping I arranged with the store at the delivery would contact me the previous day to notify me about it so that I could stay home and receive it. However, on Monday they called and left a message saying they could bring the delivery between 9 am and 1 pm knowing there would not be anyone at home during that time. After 2 days they finally showed up without knowing that there was a visitor but it was just a coincidence. They did delivered the goods I had bought over the weekend but did not collect the ones we had arranged at the store during the purchase.

Where do I start with my rant about Raymour and Flanigan? Probably would begin with 2 words... Paymore and Shenanigans.... I've had about every bad experience that I could possibly have with this company or at least with the Johnson City, NY store... First their sales tactics are extremely pushy and unprofessional. All the employees are liars. Being able to look beyond that, I made the huge mistake of buying an expensive bedroom set from them because I thought we were getting good quality furniture. Wrong!!

We bought a dining room set there for $1400 with an additional $129 for their "protection plan". When we called to let them know we needed someone to come fix damages on the set, they told us our set is not manufactured anymore (we bought it 1 1/2 years ago) and they don't have the parts to replace the damaged parts. They told us we could pick out a new set at one of their stores - we did and didn't find anything we liked. They are now offering us a paltry $250 to have our set repaired - not even close to what it will cost. AND, they will not refund the cost of the protection plan ($129) even though it is now meaningless.

Ordered a dining set online, went to pick it up on the day that Raymour told me to and when I get there, guess what: sorry the table top is missing. They had me wait for 1 hour trying to figure out where the table top went. Waiting and waiting... Finally they told me come back again after three days to pick up the table top. I refused and asked how cancel this order. Was told to go upstairs at customer service. I went up; the lady there said without even looking at me, "You have to call, I cannot cancel!" And nothing else. No sorry, no apology, no delivery offered, no nothing.

I have purchased well over 10,000.00 of furniture from Raymour & Flanigan from both their Niskayuna and Latham Stores. Every sale was suggested that we purchase their Platinum Protection Plan to cover our purchases from any foreseeable damage. We were told the coverage would protect us from all damages outside of the manufacturer’s warranty. Their sales representatives are very insistent that you opt for the coverage. Once you do, they play with their sales figures and in cases waived the delivery charges, hmmm?

One star is too many. Worst experience in my life. Wait 4 months for a couch. Comes in completely damaged and wasn't willing to take back until quite a few phone calls. Rude customer service people. Garbage furniture.

In 2007, my husband and I bought sofas for our living room at Raymour & Flanigan Furniture store Freehold NJ. The sales representative lead us to this beautiful dark brown Lancaster collection. He had told us that it was natural leather, but we did not know just how much of a lie this was. What he had sold to us happened to be Bi-cast. Otherwise known as a polyurethane-coated leather wanna-be. The coating had obviously started to rip and tear just as if it were latex. The worst part about this is that when we contacted them and asked for a refund or replacement on the product. They flat out refused to take back this cheaply made furniture.

I recently purchased a new, very large home and am in the process of buying quite a lot of furniture for it. Several weeks ago, I purchased office furniture, a mattress set and a daybed from a salesperson at the Garden City store. This persons name is **, and she was extremely professional, very knowledgeable about your products and an absolute pleasure to do business with.

Made a purchase of $5600.00 for a mattress and a bedroom set. First time out they ripped my mattress and put a hole in my wall. Then the lights in the headboard bookcase didn't work so they needed to come back out. That 2nd team showed up unannounced at 735am pounding on my door waking the entire house and the one delivery guy was extremely mouthy with my husband. They never even attached the top part to the bed (I have 4 small children) and didn't even leave the pieces for us to do it. 3rd time out with my new mattress they still didn't have the pieces to finish putting together the bed, (day 1 of missed work) they come back strip out all the hardware on the Bed with impact drivers and take dry wall screws and drill them right through to the other side oh and break my stair bringing in the 2nd mattress (day 2 of missed work) for them to come 4th time out to replace the head boards they destroyed and it's broken. 5th time out (day 3 of missed work) for managers to come and assess the damage. (Day 4 of missed work) replacing 2 pieces of the bed. Oh wait that one’s broken too. So now they are taking pieces from the old broken one and fixing the new broken one...

We went to R&F to buy living room & kitchen set. BIG MISTAKE. We were gullible and got “THE PLATINUM PROTECTION PLAN”. What a rip off!!!! They can't replace the living room (sofa is sagging, recliner won't stay back). Our kitchen table has (supposedly marble) "buff marks". We didn't see this in the salesroom because we wouldn't have spent crazy amounts of money!!! They are unbelievable with the ** platinum, my **! Do not go there unless you have a lot of time to spend ** on the phone.

I purchased a sofa in June of 2013. I noticed the cushions sagging. I sent an email in Sept, never heard from them. Jan. I contacted the store. They sent a repairman Thursday, Jan 16th. By Sat., it was doing the same looking like a garage item. I called them today Mon. Jan. the 20th & now I get, "Oh it is normal, it is the way it is supposed to look." Well if I wanted junk I would have looked in alleys. Anyway that is how they handled the problem. Years ago I went there & purchased $3000.00 in furniture & because the dining set was not in. They wouldn't send my order separately unless they charged me. Well I canceled everything said done with you people. Wish I hadn't listened to a friend.

Wife and I went to Raymour and Flanigan to purchase 2 new Windsor kitchen chairs after our original but similar kitchen chairs started coming apart at the joints. We checked out two chairs in R&F's showroom and were pleased with the look and feel. The salesman assures us it would take ONE day to have them delivered to the store.

We bought the Cindy Crawford microfiber left arm chaise and mating right arm sofa in this line. When it showed up, it sat extremely firmly and when we complained, they said "it's always firmer than the floor models when they are new. It will soften up quickly with use. "

Ordered furniture from the showroom - was informed of the $110 delivery charge and we asked if they would remove the old couch. Sales person told us yes - 3 delivery guys come and shove the old couch in front of my entertainment unit and leave it there. I ask if they were going to take out the old couch and he looks at me like I have some nerve and tells me NO. I contacted the company and received a phone call from a very nasty service girl telling me that their policy is not to remove furniture and I was misunderstood. They lie to people and overcharge for services they do not provide and then get nasty when you question them. Will NEVER buy another item.

I also bought a so-called leather sofa, love seat, chair, and ottoman from Raymour & Flanigan in 2008. All of them are peeling. 100% real leather gets soft and supple with time if you condition it regularly. I find out that it may be bonded or bicast leather that I purchased. The receipt for the furniture states Leather sofa, vendor CHDX, product #3652DC which I believe was the Bellini collection. I have a real leather recliner that I purchased from Moore's Furniture years before that has aged well and is softer and does not peel. I would buy leather furniture at Moore's again. Buyers beware of bonded or bicast leather.

I bought some furniture using their credit with 6 months no interest. I figured I will try to bring my balance down as much as I could for the first 6 months and then if I had to pay interest on my remaining balance, then I guess it couldn't hurt as much since their apr is almost 28%. With that in mind, this month was supposed to be the 7th month and I knew I had to pay interest starting from this point. When I opened my bill I was SHOCKED to see my finance charges. I grabbed my phone right away to call Raymour and Flanigan. First it went to somebody's voicemail as if only one person works there. Then I called again and got through. I guess only one person in that department....which frustrated the heck out of me because it just felt like a small shop. The response he gave me is that because I didn't pay in 6 months, I have to pay the apr from the beginning. Really???

We purchased the Bellini collection in July 2008 for our new home. Saw the set in the store, tested it out etc. There was not one mention that the set was made from BICAST LEATHER. It was not a listed material on the information tag on the furniture. The sales person did not disclose this either. And why would he? He wants the sale. Okay, so now it is 2014. The set is rarely sat on in the upstairs living room so there is no excuse as to why the sofa is cracking and peeling the way that it is. The top of one of the back cushions has sunk in like the stuffing is missing. The chair and loveseat are fine and are sat on equally.

RAYMOUR AND FLANIGAN WARNING: DON'T BUY A MATTRESS FROM THIS STORE!!! My wife and I purchased a new mattress from Raymour and Flanigan in November, with the assurances that if it proved to be uncomfortable for our sore backs, it could be traded for a different mattress, as long as we kept if at least three weeks. WELL, we called the customer service number after the three weeks because the mattress proved to be too soft in the middle and actually made things worse. They told us to see any store manager, that we could trade the mattress for one of equal or greater value as long as we paid the difference and a pick-up and delivery fee, which we felt was reasonable.

Bought Casana furniture, the Chesser and tall dresser. We had to have it delivered 4 times before the furniture was barely acceptable. Quality Control is awful! I tried to review the furniture on their website with a 3-Star rating and my experience and of course the review was not published. I will never buy from them again!

I bought two Tempur-Pedic clouds that one was damaged. They said they would switch it out. Then after having the second one for two days, they had me calling around in circles and then at the store level said they cannot help me. I am stuck w/ two new beds and no room for two beds and out of 3200 and 4200.00 for the two clouds I have purchased and love my two clouds I purchased at Relax the Back and Havertys. Everyone has a trial and return period. The first mattress purchased in April 2013. I called Sean ** at Voorhees sales and he said to give it time. They sent me in circles for months. Please help!!!

I purchased a microfiber sectional sofa in April 2012. They have come once to clean up a stain and again to fix the cushion that had ripped open and the bottom springs that had fallen out. The sofa doesn't clean up well at all, and it was Scotch guarded. There is a tear that cannot be fixed. This was an expensive lesson - I will NEVER go back there for anything.

I purchased a mattress and box spring a year ago. I also bought a living room set. The mattress stated to get a big lump in it. We called the store and they sent a tech to look at it and said that it was a defect in it. He told us that the store will change it out. The service center called and told us that they could not do that, we had to pick new ones out. We went to the store and of course I had to pay more money. I paid extra for all the warranties that they had. I was then told that this was not covered. I feel like I was ripped off. I think that they should have just switched out the mattress and box spring and waved the extra $110.00.

We bought a living room suite from Raymour & Flanigan just over a year ago and it is falling apart. The couch is a recliner and it has 2 places where the fabric is coming apart on the bottom of the foot rest. It is also coming apart in between the cushions and the seats padding is caving in. We had bought an extra 5 yr. policy so we called them. They wanted $60.00 just to come and look at it so Phil ** agreed to us sending pictures of it to him. After emailing him the pictures he called back saying that it was over a year old so they won't cover it. They would come and see if they can repair it but it would cost $60.00 to come and look at it. This was not a cheap couch and we told the sails clerk that we wanted one that would last many years. We will never buy from them or recommend them to anyone.

2 years ago, we lost everything in Hurricane Irene. We went and furnished our entire house at Raymour & Flanigan. We also purchased the Platinum Protection Plan for 5 years. I noticed yesterday that our leather sofa had a seam separation and some holes. I called them on November 11, 2013 and was told that it was not covered. I told them the plan listed seam separation coverage. They told me I should look under what the agreement does not cover. So how can it be covered and then not covered? But if I dropped bleach on the sofa, it would be covered. I feel that I have been scammed.

My whole experience with Raymour and Flanigan was a nightmare. My boyfriend and I just moved into a new place and wanted to furnish it with quality furniture. We thought Raymour & Flanigan would fit the bill but boy were we wrong. First, the associate who we placed the order with (in person) got our order wrong and forgot to add the coffee table and end tables. So of course when the delivery came, those items were missing. Then, after arriving about 45 mins late, the delivery guys said it was because they were looking for the area rug that was part of my order but they said it was nowhere around and that maybe one of the other guys took it by accident. We purchased an area rug along with an entire living room set so to not get the rug was very upsetting because now it would be extra work to lay the rug after the rest of the furniture is already set up. (I called the store manager and he apologized and gave me a credit for the rug.)

We were new home owners and wanted to buy decent furniture. So we went to Raymour and Flanagan (BIG MISTAKE). Well to be honest I loved my furniture so much that we went back 3 more times to furnish the rest of our home. After 3-4 years of having our living room furniture we noticed the "leather" peeling and cracking. So I make my phone call to Raymour feeling confident that they will honor the warranty for the damaged furniture. Let me just say, my living room is anything but that we rarely go in there because it's more for company. So I call customer service only to be told that the "platinum care" does NOT cover my furniture because it's over a year old. We HAVE and were told that we have a 5 year warranty only to be told we aren't covered!!!!!

I bought a bedroom set and was told that the delivery people would not remove their shoes or wear boot covers during delivery and set up. We planned to cover the new carpeting to protect it. When they arrived one guy said, "I'm not carrying this furniture that way." It is about 150 feet to the front door. It had been raining and was muddy but we showed them a different path to walk. They refused. We agreed not to take delivery on the heavy chifferobe, but asked them to bring in the King bed and side tables.

To first start off, my salesperson was great and my review has to deal with everything from there on. So I ordered a complete king size bedroom set on 10-05-13. My new set was delivered on 10-25-13 while I was away and my wife was there to let them in and install/put together the set. When I came home a few days later (10-22-13) and I sat at the end of the bed and to my surprise it started to crack and sink in. I looked underneath the bed and found they forgot to install the center support for the foot of the bed causing it to partially collapse. Needless to say, I was not very happy but here is where it gets worse. I call up the delivery number for Hartford and the lady on the phone was nice and tried to do everything in her power to get me a replacement bed as soon as possible which was not going to be for 4 days (11-1-13).

We purchased a Lay-Z boy Rex sectional couch on 09/01/13 from Raymour & Flanigan in Iselin, NJ. It cost 2,776.23 and was supposed to be microfiber in the color steel. The couch came on 10/22/13 (long wait). It was in the color steel but in a corduroy fabric. My daughter and I went to the store to tell them we did not order a corduroy fabric couch. We ordered the same fabric as the display but in the color steel. Ronny ** (the manager) said there's nothing he can do because he wasn't there at the time of purchase and this was a special order. We said we were there and if we saw corduroy as the fabric on the write up of the purchase, we would have said no, we want microfiber.

I bought a diner room set. They delivered it. It had scratches on the chairs like someone carved it with a knife. I was so mad. They keep blaming the warehouse. They are full of ** and will not get another dime from me. They can keep that trash...

My sofa and love seat both have damages to the springs or frame, the recliners lean back and to the side. They said not covered. It clearly states this in the contract it's covered. Now they want to refund me what I paid for the plan and leave me with broken furniture. Unbelievable. We were forced into the plan by R&F salespersons and now they won't cover the furniture or repair it. Would be spreading the news to people. Rip off at R&F.

Me and my wife bought a new living room set, couch, loveseat, end tables and coffee table from Raymour and Flanigan in West Springfield for 3,000. After about 7 months the springs in the couch broke. So we call their store. The woman was rude and told me someone will come out to look at it. Well no one showed up. I called back and then they said we will call me back. No call. I had it with this company. They sell junk. I THOUGHT that Lazyboy was so good. I guessed wrong. So now I have to go buy another couch and loveseat. Do yourself a favor. Stay away from them unless you want junk. I WILL NEVER BUY ANYTHING FROM THEM AGAIN. Very cheap furniture.

We purchased a sofa 6 months ago. After a month, the cushions were almost flat (no density). They sent a technician and he verified the problem. They will not let you return anything. It took 8 weeks to get new cushions. (Why didn't we get the better cushions the first time?) They’re better, but my husband had to put something under the cushion he sits on to keep it from sinking down. I don't sit on it as much. It's in his man cave. Not really happy about the sofa, but we'll live with it. My husband wishes he kept our old sofa. It was 18 yrs old but was in pretty good condition.

We were not a part of the platinum coverage. We had bought the furniture from Raymour this January 2013. The paint of the table started wearing off a couple of months back. When we called the customer service, they were just not of any help, saying they cannot repair it under the manufacturer's warranty. We just feel that we spent thousands of dollars on a poor quality furniture. We would never ever recommend Raymour to none of our friends or families or anyone who is planning to buy furniture from Raymour.

You would need to be out of your mind to order out of area from Raymour & Flanigan. Not only was it NOT delivered when promised, it wasn't delivered "evening on Saturday without extra charge due to the inconvenience" and was delivered DAMAGED. We have ordered several items from R&F in the NJ area without issue. Our daughter graduated and started a new job in NC so we ordered bedroom and living furniture to be delivered there while we were there helping her set up the apt. WHAT A MISTAKE!!!

I have been trying to resolve with R&F the appalling and revolting matter of bed bugs found in my recently purchased mattress and box springs. I have lived at my present address for 17 years and have never had a problem with bed bugs. After relaying my situation to a Customer Service Rep, I was told in short that they were not responsible. Although my bed is only five months old and it should still be under warranty, R&F takes no responsibility for the bed bugs and will not exchange, refund or even apologize for this disgusting situation. I am appealing to anyone who will listen to please help me.

My sales experience was enjoyable and my sales rep was very helpful and friendly. She helped me with patterns and colors. I really enjoyed working with her. The delivery is a DIFFERENT story. The woman who is in charge of the delivery department at the Stroudsburg store called and asked could she arrange for 2 out of the 3 pieces to be delivered early and she would waive my delivery charge. Made the arrangements, along with discussing with her the fact that I needed my old furniture moved to the basement. She told me no problem, just might want to tip the delivery people. "Not a problem," I said.

My husband and I ordered a power reclining sofa & loveseat on March 9, 2013. They told us it would be delivered within 6 to 8 weeks. We called at the end of May to check the status, and we were told it was pushed back to the end of June. Never did Raymour & Flanigan contact us to inform us of the delay. In June when the furniture wasn't delivered we contacted them only to find out it was delayed again until mid-July. When August came (5 months) and still no furniture, we cancelled the order. Now we're waiting for our refund. God knows how long that will take. We were told by the store manager, Jennifer, that our check would be at the store in Voorhees on 8/6. Stopped by to pick it up and were told by the customer service manager, Kelly, that it would be there on 8/7. When we contacted Kelly by phone to ascertain why, she hung up on us.

I paid around $3700 for Chateau D'Ax electric leather recliners and a Platinum coverage plan. Slightly after one year, the color started fading out with spots that look really ugly and growing in size. I called R&F and they sent an expert who spent half a day fixing the issue saying that if this comes back again there won't probably be any solution except the same treatment. The issue came back again less than a few months later but much worse and I called them back. They sent an inspector and took some photos. A lady called me saying that they can treat it but I should pay $60 an hour for that. I asked about coverage and they said it's limited warranty by the manufacturer for one year and the platinum coverage doesn't cover discoloration of leather.

Purchase a recliner less than one year ago. One leg of the recliner became loose. We went to the store expecting to have an argument and was surprised at the way we were treated. After being advised that the furniture was still on warranty and a repairmen would visit my home. Steve the repairman visited my home on the day we agreed upon. He not only fixed the recliner, he took care of another problem with one of their products. What a great endorsement!!!

I purchased a couch with a queen size sofa bed and a lamp along with an accent chair. I had only been in my home three months when Superstorm Sandy hit and I had 2 house guests. I opened the bed for the first time since they delivered it, and noticed it was not very good quality and very chintzy. This bed was slept in only two weeks by 3 different people. ALL of them complained of terrible back pain and that it was the worst mattress they were ever on. I purchased also a lamp that seems to get wobblier every time I check on it. I tighten it and it happens again...neither item was a bargain or cheap. I will NEVER do business with them again and I am telling everyone.. Some people have seen for themselves. I purchased from the Ocean Township store. Luckily, I purchased my other items elsewhere as I have gone along in my new home, after learning Raymour and Flanigan was not reputable from many who have done business with them.

I bought a bedroom set at Raymour and one week after I received it, the bed frame cracked beyond repair. I called several representatives (customer service reps, managers, senior managers, etc.) and was told that nothing can be done. I was sent on a wild goose chase. I was told to call for repair. I was so angry. Why should I have it repaired? It's a week old and I only weigh 120lbs. How could a bed frame crack so badly? It is the type of bed frame that is connected to the head board (one piece). I had to literally put a paint can under the lower corner.

I paid $3000 for an entire bedroom set from Raymour & Flanigan. The box spring and mattress were infested by bed bugs. I was not able to get any compensation from this company. I will never purchase another item there again.

I will NEVER purchase another thing from Raymour and Flanigan again. We purchased an entire house full of furniture in January 2012, including a Stearns and Foster mattress. We loved the mattress and the great night's sleep we were getting until the bed frame broke within 6 months of owning it, causing the mattress to sag. They came over and did a half-baked job of fixing the frame rather than replacing the broken frame. Since then, we've had nothing but problems with the mattress. It sags on both sides but where they fixed the frame in the middle, it is higher. We've had them come out several times and they will not fix or replace a thing. In the meantime, I wake up every morning with painful muscle spasms in my back. If they replace the mattress, they want us to pay a huge restock fee! You mean they intend to restock a 18 month old broken down mattress and sell it to someone else? Unbelievable!

Can you imagine buying a piece of furniture you use for sitting and sleeping on online and not being able to return it? Well, I could not until I made a purchase of a sleeper sofa and a chair from Raymour & Flanigan. They have a store in NYC where I live and we went there to see the items live, but they were not on the floor. The sales assistant showed us a different piece and said the fabric on our item would feel the same and that our sofa and chair would be the same softness. We placed an order online since the pieces that we liked were not in the store.

I purchased a sofa and loveseat represented and labeled as being all 100% leather. After several years, the sofa and loveseat both started to peel and seem to be wearing out. It turns out that the material was not leather but a vinyl material. The surface actually came loose and started to peel. I contacted the store to explain the problem and was asked to submit photos of the damage. I was told that a customer service rep would contact me to resolve the problem. I sent all info along with photos. I did not receive a response. I resubmitted all information on two separate occasions and to date still have not received a response. The sofa and loveseat were totally misrepresented and now the problem is being totally ignored. I have received no communication whatsoever. I will not shop at this company ever again, and will express my experience with every person I come in contact with.

This review is for the whole customer care treatment policy of Raymour & Flanigan, so is applicable to all their stores. I will never buy anything from this company again!! I advise others to stay away as well! I purchased a mattress from them that turned out to be defective (within two weeks, it was sagging so badly that I would roll into the middle of it like I was in a hammock, and I only weigh 130 pounds!). The runaround and hoops they made me go through to get a new mattress was so time consuming and onerous that it truly hijacked my life for months. The so-called warranty designed to correct issues like mine is totally controlled by them. I had to beg and fight for weeks just to get them to make good on that warranty. This was very time consuming and frustrating to say the least.

Don't get swindled with the Platinum Protection Plan. What the other bad reviews of this plan said are 100% correct. This plan is the equivalent for a deed to the Brooklyn Bridge. Their furniture is cheap China imports that will fall apart within 18 months of use. Their customer service team is rude and unhelpful (except for the woman who is in charge of CS from Horseheads / Elmira, NY; she is the only helpful one so far). If you call for the Platinum service, they will try and get out of it by telling you the issue isn't covered. Then they will promise to call you back and never follow through. Once you do get an appointment, they will either not push enter and confirm in their system (lost appointment) or they will enter it wrong and try to charge you $60 for the tech to show up. Stay away. Stay very far away.

Last year in Sept 2012, I bought my first home. I went to Raymour & Flanigan to buy a living room set (these lovely white couches). Then Sandy came around and destroyed my home. So, needless to say, I had to put my furniture on hold for awhile. I made some payments. In April 2013, I received a call to schedule a delivery. My home was still not ready, so I told them that I will be ready by May. I decided to go to the store and make a payment to at least finish that before delivery. I went to the store and they told me that my order was dropped. (WITHOUT MY PERMISSION OR KNOWLEDGE) So I had them reopen my order and the items were no longer in stock in any store.

I am writing this to stop anyone thinking of going to Raymour and Flanigan to purchase furniture. I hope to save you the headache and nightmare my husband and I went through with them. They have the worst customer service after a sale I have ever encountered. It is nearly impossible to get a manager on the phone or get any help with manufacturer’s defects that are of no fault of yours. I purchased a sectional from them, and within weeks, the pieces were having spring issues and wood frame problems. When the technician came out to our home, we were told they were manufacturer’s defects, and he would write up a report to have new pieces sent to us. Instead, we were told they wanted another technician to come and fix the problems, ones we did not cause!

I purchased a bedroom set in Nov. 2007. Twice, a repair was made on the set. The marble tops are cracking and the drawers are problems. The tracks are poorly made and gluing is not working. I will be careful on my next purchase, and Raymour & Flanigan needs to sell furniture that does not keep falling apart.

My furniture is not even a year old and I have had them come and service it twice and I have the so-called platinum protection plan which I was told if I purchased it, I could have them replace the furniture for the slightest problem which is a complete lie! After going back and forth with customer service, they explained that they do not simply replace the furniture but rather they send over an employee to evaluate if it needs replacing which, of course, in their eyes is just a quick fix. One example in the bed frame, one of the legs in the wooden beams which support the bed was breaking off. Rather than replacing the piece, he just screwed it in which I could have done. So I missed a day's work for nothing. I can go on for days about why not to shop here. Do yourself a favor and spend your money elsewhere.

The customer service representatives are very rude when you call them. They do not want to give you any help and it looks like they are already upset because they have to answer the phone. They do not care about their clients and are very, very rude. I will never buy anything form R&F again.

At the store in Bay Plaza in Bronx, NY, the sales lady was terribly rude and impatient. The manager would refuse to come and talk to us when we inquired about negotiating a sale. Customer service on the phone is even worse; the phone rings forever. And when answered, you come across with the poorly trained representatives, with no desire to assist. I would never go to a Raymour and Flannigan. Obviously, they don't need my business.

We bought a new home and wanted to furnish it with great furniture. Allured by TV advertisements of Raymour & Flanigan, we stopped at the Johnson City, NY store. The salesperson was very nice and cordial (they have to be after all they have to make sales) and stalked us all through the store. Finally, we shopped for over $10,000.00 (didn't sound a lot considering we were furnishing an entire home and buying from a brand and hoping to get quality furniture and customer service). The items were to be delivered three weeks later, i.e. after closing of our new home. We were happy, excited and hopeful of making a great home with great furniture.

On 5/9/2013, Raymour Flanigan truck with licensed plate, ** parked in the middle of 9th Street in Philadelphia, PA delivering furniture. The truck blocked the way uninstalling and delivering the furniture to the home, piece by piece. I waited behind the truck in question for over 25 minutes. Other vehicles waited behind my car and then eventually backed up and left the street. After I determined that the delivery workers were doing what they were there to do and show no consideration for others who were waiting to pass through, I decided to back up and leave the street.

We purchased an iComfort sleep system on December 14, 2012. It cost a lot more than I have ever paid for a mattress. I asked about warranty and the sales rep, Ted **, told me, "We at Raymour & Flanigan guarantee everything we sell. You do not have to worry about that." What a pack of lies. We got the unit delivered on December 15th and within a week, 6 of the boards in the box spring broke. I called Ted. He said they need to send a technician to check it out. I told him I can see it is broken. No one needs to come into my home! After about 6 days, they agreed I could bring the box spring back and they would give me a new one, which they did.

I purchased a chest of 4 drawers along with a "platinum protection" plan for a total of $510 on December 26th, 2012. A few weeks later, the top drawer was becoming increasingly difficult to open and close. I called the customer service center to schedule a service appointment. Here was where the problem began. They do not service in the evening or on Sundays and can't guarantee a specific time frame for service. I explained to them that I have a job during the week (as most people do) and would need an evening appointment and they said they couldn't offer me a specific time frame. I also explained that my work schedule on the weekend varies, but I was only left with the option of making a Saturday appointment (which I have had to cancel twice because they were giving me time frames such as 2-6 on a Saturday which is asinine).

I purchased the living room furniture from Raymour & Flanigan. After I paid for my living room set and I received my delivery date, I got a call saying that I cannot have the living room set and they are going to cancel the ticket because I am someone who's never satisfied. I could not believe my ears. The reason why I was told I was someone who cannot be satisfied is because twice Raymour & Flanigan delivery guys delivered me some damage and defective furniture I paid $2,400 for. The manager for the delivery team at Raymour & Flanigan told me to go to another furniture store and buy my furniture. How rude. Very disrespectful. I am a great lawyer on citizens of the United States of America. They're saying I cannot purchase any furniture there nor they will deliver it.

I bought an $800 entertainment center. I picked it up and it was in the box. I was told if anything was wrong with it, they would take care of it. It was pouring rain outside, so I quickly got it into the back of my SUV and once I got it home, realized it was heavily damaged during shipping. I should have looked at it at the store location, but I was later to find out the taking care of it part was not true. (You could see where the straps to hold the door in place during packaging were tightened too much, resulting in crushed wood in two spots. The straps used to do this were removed from the packaged box.)

I have spoken to several people at Raymour regarding this situation and do not believe it is resolved; however, it seems that your team does. I had a set of furniture delivered on Friday, March 1st. I was told a delivery time of 2-5. The delivery team arrived at my new apartment at 1 pm. After receiving three urgent phone calls regarding the delivery, my husband rushed over to the apartment. By the time he arrived, I had received a phone call from the delivery team that my apartment door was open, so they entered my apartment without permission and started building the furniture.

Originally, we were told that it would take 6 to 8 weeks for delivery. As you know this is our second choice sofa, and it took Raymour and Flanigan one week to let us know that our first choice was discontinued. Having to wait 3 months for a sofa is unacceptable. Between this and the mixup with the area rugs, we would never shop at Raymour and Flanigan again. We're sorry we didn't shop at Macy's. Is the problem with the Secaucus store, or is it Raymour & Flanigan in general. We will do our best to tolerate this situation; however, I plan on blogging this as much as I can over the internet. I also plan to contact the main office and let them know what's going on. Three months for a second choice sofa is inexcusable.

Couch seats became flattened after three months. They were refilled but now they look just like before, plus bumpy and material is loose. Can someone come to check them to see if we need complete new thicker seats? Also, we are waiting four weeks for a cover for our side chair seat which had a fray in it, just a cover. There is another hole that has to be fixed, plus many loose strings. This was a poor quality set of furniture. I purchased this in July of 2012. I really hope someone will get in touch to see what can be done. The only piece we liked was the Dakota coffee table.

My wife and I bought livingroom furniture from the Brookfield, CT store and rating myself angry is me being nice. We have bought from them before and never had an issue until now. First of all, I took the day off from work for the delivery and when they showed up, they had the wrong furniture (because it was mislabeled at the store). The TV stand had a chip in it and the chair was on back order. Nobody called to let me know. The delivery guy called his boss, and I was told that I bought the floor model chair so I had to pick it up. This is news to me because there is no way I am spending $500 on a "floor model."

I bought a bedroom set at Raymour & Flanigan. I’m so disappointed. Before you buy at their main store in Manchester, CT, go next door to their scratch and dent store. I purchased a new bedroom set that is so damaged, with scratches and damaged wood. I swear it came from the clearance store. Yes, they have someone coming to my house to do repairs, with their marker and shoe polish. If you’re from Connecticut, go to Bob’s Furniture and save yourself $2,000. I wonder why their main website doesn't have a review page.

The mattress and boxspring I bought at Raymour & Flanigan came with bed bugs. Raymour & Flanigan has a practice of removing old bedding and replacing it with new bedding. They insist according to Ms. ** at customer service that they have never had an issue with bed bugs. I have so much proof. It isn't funny. However, Raymour & Flanigan will not refund this older woman on a fixed income of $795.00 monthly who saved her itty bitty money for months to be able to sleep on a luxurious mattress by the so-called mattress professionals. I have a professional exterminator who has found bed bugs. I have a letter from my physician stating I had bites, and I have a letter from the agency that houses me that I have never had a bed bug issue until I purchased the mattress from Raymour & Flanigan.

We purchased a mattress and box springs from Raymour and Flanigan (R&F) in July of 2012. We have lived in our home almost 40 years and never saw a bed bug. Lo and behold, the second day my wife had bugs on her pillow. Not knowing any better, she kills them and moves into a back bedroom. The next day, we had an exterminator in to advise. He saw some stains but nothing that could help him draw a definitive conclusion. The next night, my wife was bitten on her neck and arms. We were able to collect a few specimens and show them to the exterminator for positive bed bug identification. The process of extermination which began the next day has been costly a nightmare, and a huge inconvenience.

I've had this sofa for maybe 3 years with minimal use. It's started cracking and coming apart, gaping tears in the leather. Absolutely awful quality. I live in an apt in filthy NYC, so when home, I take my shoes off and wear "inside clothes"- mainly comfortable pajamas, etc., with no buttons, zippers, or anything else to wear and tear the sofa leather. Still this thing has fallen apart, and it was expensive for this many years. I emailed Raymour & Flanigan Furniture - no reply, not even an acknowledgement. Avoid this place. I never post stuff like this, but I was spurred into action by their inaction and the awful quality of their merchandise. I have friends with Ikea furniture that has lasted longer (that's quite an insult if you've owned any Ikea furniture like I have).

I purchased a sleigh bedroom 4-piece cherry wood set for $1629.90 and purchased the Home Gold Protection Guardsman Plan at the Cherry Hill, New Jersey office. The top and bottom headboards are coming apart, railings have broken. I called the store and I was told call plan. I filed several claims but no one came out and I never got any one, just runaround. I'm told the plan is no longer with your company. I have been upset because the plan did not help me or your store. This set is falling apart. It's poorly built. I just wanted someone to try and fix it but only got the runaround.

I have been trying to reach someone at R & F for several hours. Each time I call, I am directed to a holding pattern, never to be answered, and the same thing happens with the "chat live now" request online. I've also phoned the local Corp. offices - put on hold, never answered - and called the local store where I purchased my sofa; they would not help me with my problem, but just kept saying I should call the number for customer care. Needless to say, this is very frustrating and seems like poor business to ignore customers in this manner. I would suggest to anyone considering a purchase with R & F, to first try to reach a rep by phone. If you can spend a day trying to do so, getting no response, and feel you are okay with that, then go ahead with your purchase. Otherwise, go somewhere else, since chances are you'll have some defect/flaw in your item.

Buyers beware despite claims from Raymour & Flanagan that their mattresses don't have bed bugs. I have had the worst experience of my life because the mattress they sold me did indeed have bugs. I have had no bed for two weeks. They refuse to give a loyal customer of ten years good customer service. The way their corporate headquarter's handling of this matter is trifling and this company and their owners should be ashamed of themselves. I am aware of the epidemic and they think they are exempted. They are considering if this is claim-worthy but as usual, nobody ever calls back. They have showed no compassion whatsoever for this mess they have brought into my home.

I ordered a special order dining set from the Farmingdale Store in Nov. 2011. It was delivered on Dec. 23, 2011. One chair in the set had a problem where the leg was sticking out from the seat of the chair. I did not want a repair because they would have to move the seat 1/8 of an inch to align the seat and chair frame which would have two holes next to each other on all four corners and would weaken the integrity of the chair.

I purchased a living room set with 3 tables before Thanksgiving. The furniture was delivered with some damage. They attempted to glue the leather and it didn't work. They made several attempts to deliver it before Christmas; each time, pieces were damaged. We had to undecorate my living room and clear the outside path. My wall was scratched, my front outside door slightly damaged, and the last time before the holidays, the couch was delivered unwrapped. My husband and son were asked to inspect it outside in the street. They brought it in the house, it got stuck in the door and they shoved it through and ripped the back. I called and complained and said I wanted a delivery after the holidays because I was tired of undecorating and redecorating my home - they said okay, they would contact us.

The delivery men who delivered my furniture were the rudest I have ever met. First, I opened the garage door, and the first delivery guy entered to see where my table would go. After which, he headed for my front door. I asked him to go back through the garage door, and he asked me why. "Why? 'Cause I asked you to." I then placed a sheet for them to walk on my baby blue carpet, and he was angry cause he had to wait until I placed it down. His retort was that I should have been prepared.

I have never in my lifetime dealt with the rudest girls because I wouldn't call them women at Raymour and Flanigan in Staten Island. When you ask a question or for your salesperson, they are either chewing when they answer, keep you on hold too long, or are just rude – period. If you don't like your job, there are plenty of other people out there who would.

I had problems with this (sofa) set so they sent so one out to sand them and re-spray, but they came out worst than before. So I called again and they sent out another tech to check the set and said that he can't do anything because it’s going to come out the same.

Platinum Protection Is a Joke: I bought a couch, a loveseat, chaise and ottoman with a five-year Platinum Protection. Within the first month, the chaise broke and they replaced it. Then the ottoman had a spill on it that they couldn't remove so they replaced it. Then the couch broke, which they couldn't fix. They didn't have anymore of that type of couch to replace it so they said we would either have to keep the broken couch or exchange the whole set for a new set of another type, voiding the warranty. They said that they would allow us to exchange our previous set for a new set of equal value. Unfortunately, this meant that I was trading in 4 pieces of furniture for two since prices have skyrocketed in the last two years.

First, it is not easy to submit and email with a problem that I know will get back to store. Next, this is the second time that what was promised by sale person was not done. My wife, me, the salesman Scott along with a person entering information into the computer work together to make sure that my Tempur-Pedic mattress was open at the warehouse to air out before it was to be delivered. Well, it was not; therefore, we have not been able to sleep on it as I have a small lung problem. We even gave you over a week to do this. Not bad for spending $6000.00. And oh, by the way, the first mattress that this one replaced the manager changed the whole deal without telling us before we got to the desks. I called him a month later when I got a $78.00 interest fee. He said too bad you signed it. He’s not there anymore. Now I think I should hear about getting some money back, at least the interest that I paid.

I purchased a brand new leather sofa and loveseat on November 12, 2011. It was at a discount Raymour and Flanigan Furniture Store. On February 12, 2012, I sat on the sofa, and the whole back support snapped in half. I only weigh 120 lbs, so I know it did not collapse under heavy weight. Also, one of the attached seat cushions is flattened.

R&F is trying to bring the image of them been top brand store and selling top furniture. The only top thing about them is the top price they charge, everything else is a joke. Bought 3-piece leather set sofa, love seat and chair. The sofa looks like ** in 6 months--lots of cracks, rips and the leather’s peeling off like it's a 20-year old sofa. Service is a joke too. First, it’s sad I don't know how to fix it; then change story being that factory won't give them all the materials needed for repair. Then it’s simply sad since you're out of warranty, so get "lost". I think as a customer we deserve better than this. They want me to get lost. I'll get lost and take my business somewhere else. As for you guys you decide yourself where to take your business. I just don't want you to suffer as I did.

I purchased a $1300 leather sofa, the 2nd most expensive one in the store. It was paid in full and picked up in January 2011. As of July, the one cushion is flat. I’ve been waiting for 8 weeks for some foam inserts to fix the problem. And this was under their platinum protection plan. I’m still waiting and sitting on a piece of crap.

I called R&F to explain that I needed my sofa's cleaned because they were stained. I paid for the additional plan to cover this, however, they refuse to even come out to take a look at my sofa & assess the stains! They are telling me that I should call Stanley Steamer! I want them to clean my sofa as promised when they sold me the protection plan!

Purchased a Sofa and Love seat. In just over a year, of course barely past warranty, the back of the sofa recliner was all broken down. The fabric was absolutely terrible. I will never buy from them again.

My husband and I ordered three seats that were paid in full for them, and we requested that we inspect them on site before taking them home. We waited until they arrived. Two out of 3 were damaged. We returned them and reordered 2. They both arrived damaged. We cancelled one and ordered only one. They shipped two, just in case, and both came in damaged.

I purchased a dining room set twice, only to be thwarted by delivery! I used their Roosevelt Blvd. store and their Columbus Blvd. store. Delivery times were set with R&F as well as with an outside entity only to fall through both times!

I purchased a sofa from Raymour & Flannigan and the seams were popping out in the love seat. I called to report it and was told that I would receive a call back in 48 hours, but I never did. I called the customer service team back and they refused to let me speak to a manager about my concerns and furniture replacement. I rate their customer service, as the worst I have experienced, considering they spend so much in advertising.

I bought two dressers, both were delivered with a damaged drawer each. First visit, the man inspected drawers and ordered new ones. Second visit, one drawer was correct and the other was the wrong size. Third visit, I requested that the drawer be sent to a store out of convenience to me. Again, wrong size. Fourth visit (today), the man showed up with no drawer at all. The customer service office must have thought I was inviting them for lunch or something.

My husband works for this company and the Goldburgs are so money hungry that they put their pockets above their employees. While in the Wilkes Barre Scranton area of PA, we were getting hit with hurricane Irene sight effects and were in state of emergencies. They required their employees, who are husbands, wives, moms, dads, and people's children, to go to work and risk their lives so they can possibly make a sale. Mind you, the weather was so bad that their store had no power or phones. If the Goldburgs, who own Raymour and Flanigan, don't care about their hardworking employees and their families, then trust me, they do not care about their coroners - your just dollar signs to them. Don't give your money to heartless greedy people like this.

This is about false advertisement regarding delivery and the poor customer service from the employees and managers of Raymour & Flanigan. They advertised three days (or less) guaranteed delivery. That is an outright lie. They do not guarantee anything. Don't be fooled, like we were. They told us that we would have our delivery within seven days from purchase, but we didn't even get that. We kept getting calls telling us that it would be delivered in another date, and then another date. The managers have little skills or ability to resolve problems.

I purchased a table and 4 chairs called bar table with black/white marble top. This set is another vendor that is delivered by Global Furniture USA. The office is located at 47 6th Street East Brunswick, NY 08816. The delivery time and date were one of the main issue. Then the items delivered became the other issue such as table top damage and the chair bottom/shoe was missing. I called Raymour and Flanigan about the issue, I was informed to call Global. I did.

In 3-11 I purchased several items, including a 4-piece bedroom set. The salesman took $200.00 cash and I did not notice that I did not have a receipt for the cash. He said I needed more cash to have the dresser delivered. I brought more cash a week later and I see that the set was on sale for $899.00 and I asked him what gives here. I just paid $2999.00 for it. And he said that was all I paid. He went on vacation and I called the manager to tell him I gave the salesman $200.00 cash, which he gave me credit for but no one will tell me that the set went on sale and I got a bill for $899.00 for the dresser when they delivered it. This was supposed to be part of the 4-piece set. I am disabled and can't run down there with everything they already have. Please help.

I went to use my gift card from Raymour and Flanigan and was told that their gift card machine was broken. I cannot use a $100.00 gift card because their machine is broken and they have no alternative way to process my purchase unless I pay for the purchase in full and they will credit me the $100.00. It sounds like a scam. I requested they call me back when their machine is working.

I purchased a couch and loveseat from Raymour and Flanigan in Wilkes Barre, PA in November 2009. I have had nothing but problems with the furniture it is very poor quality. I have purchased a large amount of furniture from Raymour and Flanigan over the last 6 years including 2 living room sets, kitchen set, and bedroom furniture for 2 bedrooms.

I am extremely angry and upset that one of the drivers from the transport company you use has verbally abused my father-in-law. I would like to relay the facts to you below so that you understand the background of events to help enable you to take the necessary action to prevent something like this from ever happening again.

I purchased $4,000 furniture, including sofa, loveseat, easy chair, ottoman, and accent chair on 5/28/2007. One year later, core seat cushion collapsed. Raymour and Flanigan would do nothing but refer us to the manufacturer, HM Richards who sent us two replacement sets of cores over the next two years. Both of those collapsed and finally the manufacturer stated that there was an engineering problem and sent us an adjustment check of $918.00.

My husband and I purchased a living room set. The set cost me $2200 plus tax and delivery. I spent an additional $250 for a protection plan. The set is only 6 months old and it is falling apart. The protection plan does not cover broken frames on sofas. They sell junk made in China and the salespeople all lie to make sales. Never buy from Raymour and Flanigan!