Raymour & Flanigan Furniture

Thank you, Kelly **, from Raymour & Flanigan for hooking us up with our new adjustable bed! Split queen, dual controls. Woohoo! We'll need to get used to the settings, but this morning I had perfect lounging until 10:30! Excellent service, amazing price, next day delivery. The delivery team was awesome, too! I took this photo in the store (as nobody wants to see the Baumgardens laying in bed! Haha!). Kelly's email is **. Kelly will not push you into anything you don't want. A refreshing shopping experience! See what she can do for you!

I had the worst time with ordering online. Waited over four months and they delivered only half my order, never told me anything. Found out I’d half to wait another month and a half for the rest of my order. I went to the store in West Springfield MA and Omar and Mike were very kind and understanding and gave me an even nicer sectional and are talking the other half order out free of charge. They went above and beyond to help me. They turned an awful situation into a happy one!

Price is good and the salespersons are not forcing you to buy anything you don’t want. The information is clear. The quality is good. We purchased bed sets and dining table set. They are good value. Note that we purchased from their outlet not the normal store. The delivery is professional and quick. They put the bed set together quickly.

I love the merchandise in Raymour and Flanigan. Nicely pricely. I bought several things from Raymour and Flanigan. I bought 2 beautiful Crystal Mount Ceiling Lights and they are so pretty. I also bought 2 nightstands that are very nice, and the prices are good. They have a great selection for your home needs. The people that work in the store are very very nice, which is a good experience. I would definitely recommend this store. I received this email today 11/11 and now it says the contest was over 10/31?

I got a sofa and accent chair. The quality is great. I got a great deal. From 1,150 I got them on sale for 850. I was able to get a insurance for the fabric and they deliver for free (before Covid-19) in two days. The delivery was a success (they deliver like it was their own house). Customer service at the store was great. Very helpful to get what we need it, but not suffocating. They gave us space to look everything and decide, but close enough for our questions. We recommend it to our families and friends now.

I purchased a reclining sofa and recliner in Nov 2020. After 8 months it is almost impossible to sit in the sofa due to the hardness of the seat and the pain I experience. I had knee surgery in Mar 2021 and even after 4 months it is physically painful to sit on the sofa because my legs are higher than my butt when the seat is reclined which puts pressure on the quad muscle in my leg and causes it to ache. I had purchased the 5 year product protection plan so a tech was sent out to examine the sofa.

I placed an order with the Raymour and Flanigan in Garden City. Upon receiving my order after months of waiting, the night stand and headboard came in damaged. I immediately called and told the service department about the damages. After going back and forth, I submitted photos. I was told they would put in a request to replace the nightstand and headboard.

I would not go back to this company again. I bought a sofa and love seat combo. It stated that the love seat was on backorder for 2 days after my purchase so I thought I was going to get the set together because my delivery was set for a week after the fact. The day of delivery I found out only my couch came and I had already at that point the day before sold my other couch and love seat to make the space for both these pieces. They brought the recliner sofa in 2 pieces and put it together in my living room. The guys did not clip it together properly and one recliner seat started separating from the couch. I called customer service and they were fixing that for me because now it is a broken latch.

Won’t deal with Raymour again! I brought a dining room set about 4 years and purchased the extra insurance that lasts up to 5 years. The leather began cracking around the 2 1/2 to 3 year mark. I finally called them for repair. The customer service was ok, the technician did what he was supposed to do when he repaired the chairs. But now the bottom part of the leather that he repaired (looks new) does not match the top part of the leather (looks old) so for that I am unhappy. FYI I purchased a living room set from Bob’s around the same time I purchased the dining set from Raymour. (Also purchased insurance) I Had the same problem and Bob’s offered a whole new living room set up to the cost of my old set. All in all, I will go with Bob’s for all my furniture needs as they just don’t repair to make furniture look mix match, but they replace.

We purchased an expensive power leather reclining sofa and chair. In less than three months, the color of the leather wore off where your head goes on both pieces. Service came out and spray painted the leather with shiny paint, and the leather wasn’t shiny. Looks HORRIBLE. Now the paint is wearing off too. We went to the store and were told we had to go through service. Now they want to come and paint them again. They said there’s nothing they can do about our oily heads on the leather!! Are you kidding me!! We have had leather furniture for over 30 years, and NEVER had this problem.