Raymour & Flanigan Furniture

Raymour & Flanigan Furniture

New York, NY

 3.4/5 (395 reviews)
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About Raymour & Flanigan Furniture

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 11, 2023

Purchased two La-z Boy recliners in December and in March my footrest would not stay up. We had bought the 5 year extended warranty. So the repair man comes out and can not fix the recliner. He reported it to the store. Then a woman calls me up and said they would replace it BUT it will cost $74.99 to deliver a new one. Now I realize we had my son in law pick up both recliners to avoid delivery charges. We are seniors and on a fixed income. So saving that delivery charge was good.

Now R& F says we have to pay for a delivery charge. She told me to just my son in law return the defective one and pick up the new one. My son in law no longer has a truck! I argued that I did not want a defective recliner why should I be punished because they sold me a defective recliner? It didn’t matter what I said they never gave in. I spoke to a supervisor. A manager. They don’t care. So today I finally paid the stinkin’ 74.99 and I tell you what! I will NEVER BUY ANYTHING FROM THEM AGAIN. They lost a good customer who owns two houses of R&F furniture including outdoor furniture. This experienced was our first of having an issue and look how they treated me. Never again.

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Rated with 1 star
Verified Reviewer
Original review: March 7, 2023

I ordered a side table to go beside one of the two couches I bought last month. I had bought this same table earlier, but needed another since I previously had a sectional. I went to pick it up on the appointed date, having to leave work early to get there before 5:30. It takes me half an hour to drive there at that time of day. I got there and asked the young man to open the box to inspect the table before I took it. Turns out it was not the table I purchased. After waiting another 25 minutes for them to figure out what went wrong, they decided it was mis-tagged in the warehouse and told me I could come back out on Friday and get the correct one.

Now I didn't feel that I should have to take time off of work and drive another hour there and back because they made a mistake, so I asked them to deliver it. The manager told me I would have to pay $85. I didn't think that was fair. I was a good customer and it was their fault I wasn't leaving with the correct table today. But the manager didn't care at all. I told them to give me a refund and I left. I won't be shopping at Raymour and Flanigan in the future and if you are reading this you might want to take my experience into account before you go there too. It's bad enough they stalk you the entire time you are shopping, but to not care about you once they have made their sale is just bad business.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Feb. 19, 2023

    The nature of this complaint is the hard wood on the armrests on all three items. Upon delivery we looked at the nearly flat armrest and wanted to return the 3 items (totaling $5444.85 Blake couches and recliner chair purchased in Staten Island). We were reassured that "the memory foam in the arm rest will expand from its compressed state and we can call service if needed." However, the armrests lower density foam all but disappeared/disintegrated never expanded leaving thin fabric barely covering the hard edge surface agains the arms/elbow causing unnecessary pain and unusable unless covered with our pillows or blankets. It has created pressure on the soft tissues of the forearm-elbow. Major flaw in workmanship, assembly and manufacturing. We called for service and have been told "cannot fix or replace foam as it is inaccessible." Later informed this is how manufacturer built.

    In other words - sorry it is your problem now after less 7 months. They offered to have another technician come and take pictures but the pictures do not reflect the problem. Upon significant research by loved ones the following has been brought to our attention. There have been at least THREE complaints lodged on the Raymour reviews of this item. Donald C states on Sept 13, 2021 "UNHAPPY". The stuffing on the cushion on the arm has already spread (after 3 wks!) Arm is sitting directly on wooden support. David T on 7/82021. EARLY FAILURE. The padding under the arm rest flattened feel wood under my elbow. Robert F "Poorly Made and Horrible Service" on 4/18/2021 and Shannon V. FABRIC THIN. So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected.

    We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. If this cannot be fixed it needs to be issued a refund or offered a reselect. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. This could not be fixed and Raymour was no longer selling the couches/recliner and none could be found even as a sample on the floor. At that time we went with a reselect. TOLD because of the issue with the recall? No longer selling item.

    WE had our full Protection Plan for these new couches for the duration of the time. We have the plan and the timeframe. We were never told this plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise. Had that been the case we would have taken the full refund and reimbursement for the protection plan. Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. Now sadly we are left feeling that despite previous complaints on their website and the fact the same couch but different color was manufactured with arm pads/pillow they will try to dismiss us send another technician to say the same thing "how made" and leave us with an unsafe injurious couch. So disappointed and upset. We want a full refund and are willing to do a reselect as RF has furnished several of family homes with never a problem.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 17, 2023

    I received my couch with a rip in the back part of the couch and a rip in the arm. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. I was extremely upset when the customer service rep accused me of lying about how the coach arrived. She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. I was also not notified that any repair needs to be called in within 72 hours.

    This was our first time purchasing with this company. As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. I informed her that I was unaware of this and never told. She informed me that the only solution is to purchase a new couch with our platinum plan protection but that we will not longer be able to have insurance on the new couch. I am extremely disappointed in the way I was treated and in the fact this whole process was not explained to me. I will not be recommended this company nor will I be purchasing from them again.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Feb. 1, 2023

    We paid up front, the (rules of the furniture delivery) after placing our order... We wanted to furnish our daughter's apartment after she had a rough time relocating. Bedroom set, TV stand, sofa and Dinette set. Delivery was put off for MONTHS.... Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. After another 3 weeks, she got the replacement. Then we saw how horrible the sofa was pilling up so badly!!!! It looks horrible! Mind you, she's alone and no one sits on there but her. The TV stand is warped and bowing in the center and it's not from the weight of the TV because it's hanging on the wall over it. I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busy...well so are WE! So inconvenient.... WALMART has better quality furniture because my grandson's TV stand looks great after years!

    We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. With R&F, they take NOTHING BACK....even if it's their fault.... Your money is sucked up and gone forever. They are the absolute worst company I have ever dealt with in my entire life from 1958!

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    Rated with 2 stars
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    Verified Reviewer
    Original review: Jan. 29, 2023

    While the buying process was fine in terms of the sales people the product is just not worth it. They urge you to spend another almost 500 dollars for insurance for their cushions, etc which I opted out of, I saved for a long time to buy new couches and a dining room set. Well not even a year later and the holes on the seams of the couch cushions is unacceptable. No one is jumping on them or rough housing. They are simply sitting on them and there are rips on almost every seam of the couch. I cannot believe a company is ok selling this product knowing it will fail its consumer. Absolutely appalling!

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 28, 2023

    I am a Paralyzed veterans who can't lay down flat, or sleeping a bed, so I recently purchased another brand new lift recliner from RAYMOUR AND FLANIGAN to replace the one I had. (It dropped in the front and turned into a sliding board when reclined.) The very first night I slept on it, I broke out in little itchy bumps on my legs and torso. I thought it might have been something that I ate. This went on for almost a week.

    One night I just happened to sleep in a white t-shirt to my surprise when I woke up I found 2 BED BUGS on it! Immediately called the store and informed them of the situation. They essentially called me a liar. Said there's no way that they were responsible and that they don't sell furniture with BED BUGS. And they don't do exchanges or refunds. So I called corporate and they said the same thing. But they would have someone call me back within 48 hours. TO BE CONTINUED... I'll let y'all know how this turns out. Addendum: They basically said it's not their problem. That they can't and won't do anything about it.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 26, 2023

    I've ordered mattresses and box springs relying on manager's advice. He gave me an approximate price, which I approved. Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. He was aware that I've chose a long term, but hadn't mention that this is not applicable to this items. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase.

    Also the recliner I purchased is not that comfortable as a floor sample, and the box springs were 9" with the high bed(also purchased same place) and high mattresses, so we were not able to use them, but when I was trying to return I was told that no returns on this items, finally agreed on replacing. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. So beware, the company is full of surprises. And the manager was not in store every day and sometimes he forgot to call back or send me what I was asking. Thank you Watchung store for the lesson, will never use you again. Never, never, never order from the store. Use Internet instead. This guys are just making money and never do anything for you.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 24, 2023

    I purchased all new furniture for the first floor of my home along with the extra 5 year Platinum Coverage Warranty in 2021. Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. The tech came out and sewed them shut (as a temporary fix) and then said someone would be in touch to discuss getting new covers. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. He again says someone will be in touch. NOTHING FOR MONTHS!

    I speak with customer service at the store and they say since my couch is longer available there is nothing they can do now. I still have 3 more years on my warranty and no one can help me. This is unacceptable. Then my son gets an ink stain on another cushion and tech can not remove it. Again they say someone will be in touch. NOTHING for weeks. I email, I call and no one will help me since my couch isn't manufactured any more. Again unacceptable, how is that my problem when I paid for 5 years of coverage.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 5, 2023

    Please AVOID this company at all costs. We purchased a sofa with chaise in 2020. Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. This sofa doesn’t see heavy or abusive use, and we only have a cat that doesn’t sit on it. Our previous sofa was $300 from Big Lots and held up SO MUCH BETTER. Take your money elsewhere.

    2 people found this review helpful
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    Raymour & Flanigan Furniture author review by ConsumerAffairs Research Team

    Selections for dining rooms, home offices, and kids’ bedrooms, plus mattresses, home décor and rugs. Family owned and operated for more than 60 years.

    • Delivery: Guaranteed 3-day delivery.

    • Warranty: Mattress, furniture and Platinum coverage plans available.

    • Returns: Items that are available only online are eligible for returns for no charge.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Raymour & Flanigan Furniture Company Information

    Company Name:
    Raymour & Flanigan Furniture
    Year Founded:
    1947
    Address:
    7230 Morgan Road
    City:
    Liverpool
    State/Province:
    NY
    Postal Code:
    13088
    Country:
    United States
    Website:
    www.raymourflanigan.com