Raymour & Flanigan Furniture Reviews

Purchased at Kingston R&F Outlet. Full sofa bed with foam mattress. The backing of the mattress is made of rubber and causing the foam mattress to sweat and nowhere to go but create MOLD. I contacted them and all they can do is offer me a discount for another sofa bed. Beware buying same sofa or go elsewhere with a better design sofa base.

Raymour and Flanigan is a complete scam. I have a mattress less than 4 years and my husband and I are literally falling off the sides. A guy came out today from Briggs. He said it is definitely not supposed to be that way. Well obviously!!! Less than hour later a lady calls and tells me his report says it’s normal. I asked her if I can see his report and I was told there is no way to send to me because it’s only in their system. No way to send it to me. Ummm it’s called email. What a joke. Then she told me there’s a 10 year warranty on the mattress and I can call in a couple months for them to come out again. Why not just fix the problem NOW!!!

I had a sectional delivered from a Raymour & Flanigan in Ozone Park (Queens) two weeks ago. Compared to the one I sat on in the showroom the one I got is of much poorer quality. The fabric is cheap and the filling is just foam. This is a classic bait and switch. When I went to the store manager to complain, I took a cushion from the couch in my apartment in for comparison. The manager and I took it near the showroom sectional and the manager agreed that the cushions I had were inferior. He advised me to go to the customer service desk to ask for redress.

The stools I bought in May arrived in October. The height didn't work out for my counter. After using them for a few weeks, they started to get wobbly. The arms became loose. I called customer service today and was told they won't take them back even for a store credit. I have previously furnished my entire house with furniture from this company. I will never shop there again.

I’ve made multiple purchases from this company over the years. The most recent purchase will be the last. The bed and nightstands they delivered are substandard quality with multiple issues. Not a cheap bed I might add! They refused to make an exchange even though I was prepared to buy a more expensive bed. Pretty disgraceful treatment for someone who has been a loyal customer. Former customer now.

I had a horrible delivery experience with this company. They delivered a damaged piece of furniture and the team that brought it acted as bullies and tried to convince me not to return the item despite the sales team telling me not to accept anything that was enough to the standards. I have had no follow-up after I spoke to someone about the delivery experience. I would completely avoid this company if this is the type of poor service they provide and damaged products.

Subject: URGENT: Warranty Issue and Poor Service on Discontinued Bedroom Set. I am writing with extreme dissatisfaction regarding the handling of my warranty claim for a 4-piece bedroom set I purchased just five years ago, covered under your Platinum Package Warranty, which expires on November 15, 2024. Over a year ago, one of the handles on my dresser broke, and upon contacting your customer service, I was informed that the set was discontinued, making repairs impossible. I was told my only option was to replace the entire dresser, which is completely unacceptable. A mismatched replacement would ruin the aesthetic consistency of my bedroom.

I will never buy a thing from this company again! HORRIBLE. Raymour don't stand behind its products. Punched a leather couch 3 years ago. The color is completely wearing off where you sit. I had a leather couch prior to this that didn't wear for 15 years! I have their so-called platinum protection plan. Total scam. I submit a claim. I'm told it doesn't cover my issue. HORRIBLE way to do business. I'll go to Ashley Furniture from now on. Overpriced junk!!!

Have a problem with nightstand on complete bedroom set. Have contacted Christana store in Fashion Center. Talked to Joe assistant manager and did absolutely nothing. Said he would send all information to store manager Sam and he would give me a call that was on Sept 26, 2024. Still have not a callback. Joe said he would have his customer care person to call service department directly. When I called Joe back he stated they could not through to service. Buyer beware do not buy Platinum protection plan. When I did get through to service they didn’t have any appointments except October 24, 25, 26, 2024 No appts. In Nov. Dec. Jan. Feb. this is unbelievable and they give you a 8-hour window. I recommend you shop elsewhere for furniture. Quality of furniture and service have hit rock bottom. I’m not a disgruntled customer. I just want to get the customer service I was sold and what I paid for.

They don't honor the Platinum Protection plan. My sofa has stains and scratches; the plan covers stains, but not scratches. I asked them to service the stains and they claim that because the sofa is scratched, it's no longer covered. The contract states only that scratches aren't covered; it says nothing about stains on a scratched item not being covered as well.