Consumer Complaints and Reviews
We purchased 3 chairs after the holiday. KARA FLANNEL/ESPRESSO & A recliner. Issue with that there's a bar where the lumbar in your back is, well let's just say, I can't sit in the chair without feeling a rod in my back. It's the hunter green one. It's the only color it comes in. DON'T BUY! SO, we had also purchased two barrel chairs, KARA FLANNEL a teal color. Literally the first time we sat in them, and we did love them and we're happy to get replacements, the stuffing was coming out of the corners of the front of the chairs the first time my husband noticed me sit in it. I'm 5.4, 125 pounds, these are big chairs. They are not sewn in corners because they are afraid they will rip. Well then obviously you need to make a pattern that suits the chair!!
We called within a week. A guy came out yesterday and took pics and told us how a lot of their furniture is crap especially couches with bunched up fabric. Anyway, he took pics. I get a call from some guy that might as well been a recording, with his "I UNDERSTAND MA'AM"! YOU DON'T UNDERSTAND. I want my money back and they won't give us our money back because this is how they all are manufactured. I said, "shouldn't they tell the customer they are getting ripped chairs?" "I'm sorry, ma'am."
I WILL NEVER BUY FROM THIS SCUMBAG Store again! Hopefully people realize this is just as bad as BOB'S DISCOUNT. Randy, a bald head guy who is pushy, arrogant, awful salesperson at the Manchester, CT store, who tried to sell me a $5,000 foam mattress, but when we went back, I told him, "I bought a Sealy King Koil from Bedding Barn." He then said that was great after trying to sell me a foam one for over an hour. Which is it Randy?? Just ridiculous. Sharks, I know you don't make much as I saw the car you left in but you would get more if you were honest. You were like, "are we throwing in the sofa too?"
Hey Randy, you're not that good. Bottom line is now we're stuck with 3 pieces of ** within weeks. Yes, we did check the pieces, but no we didn't dig in seats to see if they were sewn. Hopefully I can post pics. To save others the hassle. DON'T BUY FROM THIS TRASH PLACE. Thank God we bought our gorgeous sofa at Macy's worth 9 week wait!!!
I went with my mother to purchase a mattress and a adjustable base. My mother has chronic arthritis so I purchased their most expensive mattress and base that they had. When they delivered the base it was not the one we ordered but they would not take it back. The salesperson put the wrong item number on the order and I have to pay for it. My mother needed the massage and heat base which is the price I was charged and am now paying. They are crooks with no compassion.
After spending $6000 - on recent furniture purchases + bringing in a friend that bought $4000 - in furniture, I went back to the store to buy a single recliner chair. They were very rude, charged me crazy high shipping costs to go only 6 miles to my home. The 2nd delivery, the delivery people dropped my furniture + broke 4 bricks on my front stairs. The manager sad "I'll see what I could do" + never responded back to me. The salesperson Addie was rude + said "you don't have to bring any referrals back to the store. It's ok?" How rude is that + what an attitude. I will never buy from Raymour & Flannigan again. Stay away. Bad business people!
I purchased new leather sectional from Raymour & Flanigan around 3 years ago. At first we enjoyed our new sectional but we started to have issues with the stitching and the leather was fading. Raymour & Flanigan ultimately replaced our first sectional with a new one about 1 1/2 years later. The new sectional we felt would be better! We were wrong! The new sectional started to have leather fading issues and peeling issues. We called Raymour & Flanigan again, they sent a service tech to relax dye the leather on a sectional that was around 1 year old.
Fast forward another 6 months we now have what we consider a new sectional that we spent $4,500 with peeling/faded leather that we have to cover up with blankets. We have called Raymour & Flanigan multiple times, all we get is that someone will call you back! I now have a new sectional that looks worse than my 10 year old couch in kids play room. Stay away from Raymour & Flanigan. Their quality is poor and their customer service is worse.
Website advertising on size of rug (and what it is when you actually get it) are incorrect; reported to their corporate office and they still have not added a disclaimer to the marketing. Customer service (relating to protection plan and scheduling an appointment) was not honest with me - not once but 3 times.
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We went to Raymour and Flanigan, in Scranton PA to purchase a dining room and chair set. We have purchased many items from Raymour and Flanigan over the last 17 years and felt comfortable that they would be an honorable company to do business with. When we received the dining room table and chairs they were all defective. The table was dirty and scratched and the chairs would not sit level on the floor. After complaining to the delivery service they told us we would have to contact customer care. We contacted the store and were referred to customer care. The gentleman at customer care, Don ** said they will level out after use; no time frame was given for this leveling process. There is so much wrong with that statement. I cannot believe a furniture store would advise its help to say it. I did not feel comfortable with that statement so I suggested exchanging the items for new ones that did not wobble.
Don ** said they all wobble from that manufacturer. Whoever heard of new chairs that wobble with uneven legs? After contacting the store I was told that we would have to buy a better more expensive suite if we wanted chairs that did not wobble out of the box. Again, I thought is this a scam and requested my money back because the merchandise was defective and they did not have a dining room table and chairs in our price range. We were told no refunds for any reason. We didn't want to spend 750.00 dollars more but we felt trapped, so we bought another dining room table and chairs, sounds like bait and switch to me.
Isn't there some way we as consumers can be protected from business practices like this. I understand no refunds for frivolous returns, but defective merchandise. Why wouldn't you correct your policy to help people with defective merchandise? This would probably reduce complaints listed on the internet. We learned one lesson - check the reviews first and then decide.
When they delivered my new furniture, my old couches were still in my living room. I politely asked if they could move my old furniture into my basement so that I would be able to reuse it but two of my couches didn't fit through the basement door and they put it into the garage instead. I was going to tip the men regardless if they moved my old furniture but one of them demanded that if they moved my furniture I would have to pay them $40 each. I had no choice but to pay them the money because there would be nowhere to put my new furniture where it would be easily accessible. He said that for him to move my old furniture, he would be doing me a favor which I totally understand however I was taken aback when he demanded $40 for each of them to do it. I spent $80 on just moving my old furniture and I am extremely dissatisfied with my experience.
My wife and I purchased 2 sofas in September. When we sat on them in the showroom they were very comfortable. They delivered them and the delivery guys were great. We began to notice after a couple of months they became very uncomfortable as the seats had sunken way in and my back began to hurt every time I sat on them. I called them and they sent someone out to look at them. The guy who came was very nice and took pictures of the sofas and made a phone call to the company.
The next day we received a phone call from the company telling us to come in and pick out new furniture and we would receive full credit for what we purchased. I was amazed. After reading so many bad reviews I did not expect this. When we went in to select our new furniture the manager could not have been nicer or more patient. He spent about an hour and a half with us until we found something we liked. Again I was shocked after reviews that I had read. I just wanted to write this so people could see not all experiences are bad at this store. This was in the Middletown, NY store.
If I can stop one person from buying furniture from this store. The quality of materials that they use to make the furniture is of the low spectrum. After purchase you have no contact. Please take your money elsewhere... I repeat do not purchase anything from this store. I paid several thousands of dollars and the furniture didn't even last a month.
Every time I look at my sofa I get angry because after 2 years it is sagging and drooping on one side. Furniture repair guy came to the house and claimed it was "normal"?? Customer service at Raymour & Flanigan is a joke. Not friendly, helpful, or pleasant. She tells you immediately that there is nothing that can be done. I would NEVER purchase from this company again. As a matter of fact I will probably file a report with the BBB and attorney General's office for their incompetence to satisfy customer after the sale. How does a company like this stay in business?!
I caution any potential customer to please read my experience before making a purchase at this store, 43 Hutton Avenue, Nanuet NY. I found salespeople and managers to be misleading, unreliable, and probably outright dishonest. On 11/11 I purchased a 4-piece Madigan sofa ($4,200) after clearly explaining to **, the salesperson, that I would only place this order if the delivered could be made within 3 weeks (12/7). She verified that 3 of 4 pieces were in stock, and after conferring with her manager, guaranteed me remaining corner piece would be delivered AT THE LATEST 12/7. Although not in stock, it did not need to be fabricated and was at a different site. To ensure there would be no issues with the delivery I was persuaded to pay in full.
We had rooms painted, disposed of older furniture pieces and delayed holiday decorations. I contacted ** on 12/2 to confirm delivery. She told me she would call me right back. 3 hours later, her supervisor ** called to say this was a “special order” and they could give me 3 of the 4 pieces and the 4th piece would be delivered later, perhaps before Christmas. I explained the purchase was contingent on all pieces by 12/7. She said she would look into this further and call me right back. At 5 pm, ** informed me she had sent an email to the fabricator (who had the piece) to determine what was delaying the delivery. She assured me she would call me first thing Monday morning.
Monday afternoon (no call from **), I called Raymour & Flanigan to speak to **, I was told she was running late. Two hours later, I called back and told she wasn’t coming in (so much for first thing Monday morning?). I spoke with **, the manager. He apologized and explained special orders take 6-8 weeks. He called me back 20 minutes later to say the fabricator had an issue with the fabric. Wednesday, 12/7 (still no calls from **) I visited the store (** not there) and cancelled the order. The manager informed me there was miscommunication, the piece had not yet been fabricated. Can’t promise delivery of something that doesn’t exist.
We purchased over $10,000 worth of furniture for our new home back in August 2015. It has been a little over a year and the two chairs we bought are severely stained and frame messed up and the sofa that they said was leather is peeling apart and clunking when the recliner goes up and crooked. We filed a claim and they came out and fixed the frame of the sofa and chairs and took pictures of the peeling on the top of the sofa. We then received a call from Raymour & Flanigan and they said the protection doesn't cover peeling so we have to just deal with the sofa.
We tried to explain that we paid $2000 for this sofa and it was only 1 year old and should not be falling apart. We were very dissatisfied customers. Why get the protection plan if it doesn't cover defective furniture? They just said you are stuck with the couch. We called the protection plan company and they said they would send someone else out but we are completely turned off by this whole situation. Are completely devastated. We cannot keep this sofa in this condition and again, it is 1 year old! Is this how long their furniture is supposed to last!? If so, buyer beware!! Raymour & Flanigan does not value their customers and we are so incredibly regretful that we ever gave them so much of our hard earned money. Their furniture is cheap and defective and their customer service is even worse!!
11/19/2016 purchased bedroom set from Raymour & Flanigan. 11/29/2016 dresser with mirror fell right over. You could clearly see black mark on back of dresser. Plus screws came out of mirror. Now I have to wait until Dec. 20, 2016 to be fixed .That's a long wait. I paid 2000 for this. Not new stuff at all. When you check a mirror and dresser is up against a wall surely you can't see if there is damage there or the screws were put in properly. You trust the company who fails the people. Very poor business and service.
Updated on 11/30/2016: People came, picked my dresser off floor. Moved my whole bed set for me since I'm having problems. They stated my floor was uneven causing my dresser to fall over. I asked them about that when I got my delivery. I was told that wouldn't be a problem. Pictures were taken. Gotta wait until Dec. 20 2016 to see what happens next. This is how my dresser gotta stay. Tracks are broke. This is from the Wilkesbarre, PA store.
I had purchased bedroom and living room furniture. The sales associate was very quick to sell me furniture, but failed to mention that certain items were out of stock. it has been a month later, that they were able to fill this order. I had to chase after the store manager to find out where the missing furniture items were. They were to deliver my furniture today between 12 - 3. Furniture still has not arrived. I had to contact customer service to finally get an answer that it should arrive in a hour. Save yourself the headache, and shop somewhere else. Extremely unprofessional and do not care about the customer service- just looking to make a quick buck!
First of all, when we got to the store there were many employees just hanging around. However only the most incompetent came to show us the beds. This person made us lose a lot of time because she didn't even know where the products were. She also could not answer most of our questions. She was very ineffective asking me over and over the same questions about my information instead of just writing it down. Additionally, we were offer a 48-month plan but after our application went through she said I was not approved for the amount I needed. I told her that we were looking forward to that offer so if it was not possible we would have to think about our options and come another day. Then she said she would find me other options but what she didn't say was that she was going to submit another application to another credit company which was not what I wanted because as we know this affects our credit score.
When I refused to sign the terms and conditions of these new offer she took me to her managers in the "Customers Care" where the least they do is to care about their customers. There, this rude group of people did not answer my question about the terms and conditions and just requested that I sign the paper. They got more angry when I said that I needed to read that information before signing it. I was approved for more than I needed because of these two applications they submitted. But I didn't buy anything (I cancel the order) because that is not how you treat a client that is willing to spend thousands of dollars in your store.
The lady that was working with, **, signed an electronic document without my authorization. This was so far the WORST EXPERIENCE I have had in a store in my life. I have never submitted a claim, but I think we, the customers, have to raise our voice if we want services to be improved. If this can prevent someone from going through this at least something positive came out of it. The location of this specific store is at 629 Snyder Rd, Reading, PA 19605.
I received a desk from Raymour’s and I love it. It's beautiful. Received it in great condition and on time. I have no complaints with them at all. Thank you. I cannot believe anyone would giving them a bad review.
Ordered a formal dining room set. Upon delivery did not accept the buffet piece because it was nicked and had several pockmarks in it. Our salesperson said to inspect every piece at delivery and if we were not satisfied to not accept delivery and send it back. Then another piece would be redelivered in a timely manner. Well 2 days later they call and say they no longer have that particular piece in their inventory and now we will have to wait 6 to 8 weeks for the manufacturer to send it.
When we purchased this set, the salesman in the Watchung, NJ store (Ermis) did not inform us that this was possible. They tell you that the furniture will be delivered to you in 3 days or less. They don't tell you the complete facts. Plus the delivery men really pressured us to accept the damaged piece which is not right. The delivery guy even told us that we could possibly get this same piece delivered back to us next week because there really isn't any follow-up and you get whatever they load into the truck. Pretty ridiculous right? Would really like to deal with honest, upfront people when I spend over 4 grand on a dining room set. Raymour & Flanigan have lost our future business. This was my 3rd time purchasing from them but now it's my last.
Let me start off by saying that the products are fine. I was called the day before delivery and was told that my delivery window would be 11:30-1:30. I thought it was weird, because the order confirmation said 3 hour window. So I left work around 11 to make sure I was here in time. I waited until 1:30 and called customer service who told me that the window was actually 2:30 and they had 2 more stops and they would be there. About 1:50 minutes later I got a call from the delivery driver and said they would be here in 45 minutes. So they were going to be late even within the 3 hour window. Around 3:15 I called customer service back because they still had not delivered my order. She said that she wasn't sure what the hold up was even though it was almost twice as long as the driver said it would be.
I couldn't wait any longer so I went back to work and had a family member wait for the delivery. They eventually came around 3:30 and delivered the products which I have no complaints about. Although the couch was missing the 2 pillows that were supposed to come with it. I didn't even bother calling customer service as I don't even want to deal with them anymore.
I purchased a $3,582.45 Tempur-Pedic bed. I started getting bites on first night, but thought it was a mosquito. (My husband never gets bit by anything.) On the 4th night I was bit 4 times. I called their store located in Lake Grove, NY on 10/18/16 which was the 5th day. I was sent to which I will assume was the actual store customer service but because of the problem was transferred to the Corp Customer Care Center. Gave them the info, the rep. said email pictures. I did the same day. They sent me an email that they would get back to me in 24-48 hrs. They did not. I had to call and got the rep's answering machine. So I called the store and got their customer service and that rep told me the other rep may not be in today. Very upset I advised him this bed is still in my house, he put me on hold and called the corp office.
Then, 5 minutes later I received a call from the person who was suppose to call me back. She said the pics was unclear, looked like mattress material, and would need to send an inspector on the 27th. I was stunned. Told her unacceptable. I was put on hold, she said "Ok, tomorrow." Explained I had Dr and lab test and needed a time. She said could not give a time frame. So I said "What about the day after." She said "No. The appt will have to be the 27th then." I said goodbye. All I wanted was this bed to be replaced. Buyer beware at this store!!! I am now stuck with an expensive bug-ridden bed.
Purchased rug in July, decided shortly thereafter that I did not like the way this rug was made. They would not let me return it to local store where it was purchased. Picked up by FedEx end of August. Store is completely out of the picture after item is purchased. I've talked w/ customer care individuals 5 times or more so far. 3rd individual on 9/9 said check coming to me 7-10 days - didn't happen. Next person I spoke with 10/4 said return finalized, would be sent out on the following Weds or Fri. No refund yet. I talked with another fellow today, said I couldn't have a refund via check, must be back to my credit card. Put me on hold a couple of times, stated refund will be re-submitted and I should see the amount on my credit card in 2-3 days. I'm not holding my breath! Apparently they have not been accredited by the Better Business Bureau. I will not purchase anything in the future from Raymour & Flanigan.
They all lie about being able to deliver in 3 days, it's been 3 weeks. Store manager Niame ** doesn't return calls. Sales persons are completely useless. Corporate customer service is a joke. Don't ever buy from R&F as they treat you like crap.
My consultant John ** was so great: no pressure, great service and very quick. I was shopping for a coffee table. I was looking for a lighter color that can fit my new redesigned leaving room. I did not want anyone to follow me as I knew exactly what I was looking for. John greeted me and my husband and I said I am just looking. He listened to me and let me look around. When I was leaving, I asked for his card and told him that we will probably be back. He said "No Problem."
We wanted to check their competitors across the Street - Ashley Furniture. As soon as we walked in a salesperson asked if we want to know about their sale. I told him no as I want to see first if they have a product that I am interested in. I was pushed away from the sale right away and thankfully they did not have the coffee table that would catch my eye. Right away, we went back to my sales associate John ** and after 15 minutes left happy with our modern coffee table. Thank you John for all your help and understanding my needs and your great customer service. :)
Raymour & Flanigan has the worse customer care department that I have ever dealt with and I have been buying furniture for over 41 years. The handle broke off of my love seat recliner. I called over a month ago to have it replaced. They were supposed to come Saturday 9/24 between 1 pm and 4 pm. I got a call at 1:30 that they were not coming because the van broke down. Mind you, I work on weekends and I took the day off. It was rescheduled for today between 10 am and 2 pm but I did not receive a confirmation call last night. I got it this morning at 8:30 am.
The guy just came at 1:30 pm and his work order says "mechanism not working." He's like "I don't have a handle to put on because it doesn't say that the handle was broke." Really? I will never, ever buy furniture from them again. I currently have 5 rooms of furniture from them. God help me when something else breaks. BTW, it'll take a few weeks for the part to come in and we get to reschedule all over again!!!
I spent over $11,000.00 on a sofa and love seat, a bedroom set for my daughter and a complete bedroom set for myself. I found it disrespectful that the salesperson first tried to sell me the most expensive items. As soon as he came up to us the living room couch and love seat came separate and when the couch did arrive they never checked to see if it worked properly which it did not. They put my daughter's bedroom set up shock without incident. My bedroom set however they were the laziest two delivery guys available. Not only did they put the chest in the wrong area they left the end table in the middle of the room. The bed was too tall for the slanted ceiling and they put a hole in the ceiling in the showroom.
The bed was lower than in my room which with an injury is horrendous to get in and out of it took three times to get just the dresser upstairs, which took all of 5 minutes yet they can't attach the mirror and expect me to hire an outside contractor in order to attach it to my wall. I did not buy a set to mess up my home and their 3 day guarantee delivery is false advertisement. Now I've been requesting them to take the whole set back, refund my money, so I can pick out a different set. They don't want to return my money. They want to give me credit which I haven't even used the items and the couch. They kept getting wrong and wanted to deliver a love seat due to them getting the order wrong. Now I have to wait until October 10 for a couch that will work horrendous. Absolutely horrendous.
I purchased sofa and loveseat in Abington Pennsylvania store. It was being shipped up to the Poconos from the local store. I spent close to $2900 but not in the beginning. It was $1600. I picked out first and another sofa and loveseat. By the time I got the furniture I wanted I spent over $2900. Why because it took them four tries to get it right so I had to keep buying different furnitures. They keep coming with the wrong product. They also could not get the delivery time right. After all my frustrations finally getting it right which took over a month to do this.
We finally got it right on Labor Day. I just received the bill from them with no description basically just saying "fund transfer you owe us $450.50". I told them "I will not pay any more and you delivered it under the condition that I had to pay first before delivery." I've called the stores, did not heard an answer. Why are they trying to charge me more money. No answer. This was one of the biggest jokes I've ever done with all the aggravation and it still not ended.
We bought at mattress a month ago. We also took note of other furniture we were considering. We seen they were having a Memorial day sale 30 percent off. We went back for the sale. The kitchen table sale price was 110.00 MORE than the original price. The chairs we were going to buy were 79.00 more on sale than the original price. How can they sell things so much more than original prices and call it a sale. Needless to say we did not buy and Will never go back.
I purchased $10,000 in furniture from Raymour Flanigan in 2013. I've had several issues with my couches, my table, the chairs. The screws kept coming part. I guess you can say my mattress a year later I had to have it replaced because I guess the memory foam bed topper, it like sunken. A year later the same issue with my mattress. I had the company come observe the mattress which they said "yes it's something again, but the mattress has a stain on it so we cannot replace your mattress due to this stain." I've never in my life heard if you have a stain on your mattress they won't cover it. My issue is not the same. It's the Indians in the mattress that is giving me difficulty sleeping with me. Having a bad back already, this is not helping my issue. The customer service rep was very very nasty, pretty much told me it was my problem.
I asked her "where does that say that on my warranty paperwork?" and she said "it's not our policy." It's a mattress company, but I bought the warranty through Raymour & Flanigan. Also they are anti animals. My mother had just passed away in 2015. I had taken my mother's dog in temporarily until I can find it a home. I had an issue with my couch cushions and they said "oh you have a dog." I explained this to the customer service representative that it mother's dog. That my mother just passed away and she pretty much told me that's not her problem. "We do not cover. Your warranty is now cancelled." They don't tell you that when you're in the store purchasing $10,000 furniture and the warranty on top of that. I would never ever ever buy furniture from here again and I recommend everybody do the same. Now I have to hire a company to clean a stain off my mattress so I can get covered for my warranty. That's if they approve it.
First let's start by changing the name from Raymour & Flanigan to PayMore & Flim Flam Flanigans because that is exactly how my wife and myself really feel about the worst experience we ever had when purchasing new furniture from any store at any time, from the start our sales person named Barbara ** on 08/03/2016 greeted us half into the store and proceeded to start showing us bed mattresses of all different manufacturers. My wife wanted Beauty Rest mattresses and was shown a couple of different ones and a couple of Serta Savant III King size Plush that we ended purchasing with an adjustable base that had to be special ordered that I had to leave a $500.00 deposit on to order the new base. I don't know if this was Barbara's first order or not but she had to get directions on every move from Dave the manager for every move she made on the sale.
We also purchased a new headboard and frame on the sale. We had to wait for another bed to be removed before we could get the new one so we had some time spare on delivery, so 15 days go by no new bed set? A lady called Nicole and said the bed was ready for delivery but no base because nobody put the special order was never ordered, so much for guaranty three day delivery on anything, finally someone put an order in and the bed is delivered without the headboard and footboard. The delivery team were very nice to us and installed what they brought with them which was two piece adjustable base which they have never seen before but they tried and left content. Nevertheless the bed did not adjust properly or move up and down right. It jumped all over the place and for comfort it was hard as a rock not like the one in the store we tried.
We tried the bed for about week or so and I personally did not feel comfort at all in the bed for the time I spent in it. My wife and I decided to send the bed back for a different one so we ended up going back to the store because we were not getting anywhere with the store general manager Carrie. She had promised a refund on my special order adjustable frame that I never saw in the paperwork or my credit card as of yet (just another ** story). She was very rude to my wife and myself at all times that we spoke only on the phone. Never seen in person I might add. Just like our sales person was there when we went back but could not take of us because she had back problems that day but was in work. Give me a break will you; who goes to work with a bad back. The store manager had to take care of us at the time but he also had to talk to the general manager on everything he had to offer with the general manager.
OK, in between all that the second delivery team comes to install the bed frame and the first thing out of their mouth is, "I don't know what we doing here and don't know how to install this bed frame" so I had to read the instructions to them and tell them how to put the bed together. Nevertheless they wanted to get out of the house after 2 1/2 hours of trying. They left with the bed not working properly, by the way this is all taped on my cellphone on how the bed performed after assembly how the headboard rises 8" and hits the shelf mounted on my wall first and then the mattresses will rise with the bed frame and then drop down after it get to a sextant height and bang it drops down.
Finally the third team of delivery men come to bring us our new order and it is wrong, the base was not the one we had ordered. We ordered the frame with Velcro on it so the mattresses would not move and they sent us the one with bars which my wife specifically told she did not want and that the two beds which were two different height would be adjustable to the same height when done installing the beds. Nevertheless the two installers did not know how to do that either. When calling back to the store and talking to Carrie she said that's all she would do for us. We had our second chance and would not get us the right frame or fix the bed height difference and take care of it yourself. She was done helping me and that's it.
So needless to say I had to get a new set of legs for the bed to adjust it to the right height and put the bed frame back together the right way with all the extra parts that were left here to any kind of satisfaction to any customer. I don't believe that any company would hire a person like Carrie to be a General Manager for their stores that act on your behalf to any customer or even a manager like Dave that would follow her lead on something like this. I personally will tell every person I see or know on this experience with Raymour & Flanigan. Again I have this all on video if you would like to see it. Thank you for your time I know I just wasted my time writing this letter.
Please beware of buying furniture at Raymour & Flanigan's is most of the furniture made for the store is made in China. Even some of your brand names are made in China. Just the coverings are made in the United States of America. For example Simmons products. That is why they do not last and they cannot warranty their products.
Please buy your furniture anywhere but not at Raymour. The quality of furniture especially sofas are so unstable and it gets easily damage after few months of usage. And when you need to fix it, you have to call so called Customer service center, where these folks those who are working have limited power to resolve and they always blame the store staff. I spent a good amount of money for all my furniture in 2014 and after few months I had a problem with sofas. Every other week something happened to my sofas and every time I called to fix it took 2-3 weeks waiting time and then when they fixed it the same one got damage again in the same place within few months. Please go to the brand name store and spend few extra $$$. I bet you will be very happy instead of going through pain and frustration at Raymour.
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Raymour & Flanigan Furniture Company Profile
- Company Name:
- Raymour & Flanigan Furniture
- Year Founded:
- 7230 Morgan Road
- Postal Code:
- United States