Raymour & Flanigan Furniture Reviews

To whom it may concern: I had a very difficult project involving selecting the right mattress and frame and arranging efficient delivery on a couple of days notice to a senior facility, where my mom was being transferred. Contrary to all expectations, we were able reach a real live person, Michael **, who works at R&F's While Plains, NY store. Not only did Michael spend time helping us choose the right furniture, but was instrumental in forwarding the proper insurance (COI) to the Senior Facility. Michael was very responsive, even forwarding to me his cell phone number so I could follow up with him directly. The delivery went very smoothly and the furniture looks great. If it was not for Michael and his attentiveness, we probably would have thrown up our hands in frustration; R&F's website is not easy to navigate, which prompted our call to the White Plains store.

The only reason I'm writing this review is because of the sale person that help me. Not that it's anything wrong with Raymour and Flanigan, that's just me. But Ethan my salesperson was amazing. From when I first walked in the door until my furniture was delivered, actually even after that, he made it a point to call to make sure everything was done properly. I had a little problem with one of my draws at the foot of the bed and he jumped right on it...amazing. Well mannered, professional and friendly at the same time. Not pushy like some of the other sale people. Thanks Ethan, you deserve five stars in all aspects. 🌟🌟🌟🌟🌟

My husband and I want to shout out to our salesperson Elisabet **. We were very impressed and satisfied with her patience and professionalism. We went to the North Brunswick store looking for sofa and recliner. Elisabet allowed us to take our time looking around, sitting on furniture, pricing what we liked but most of all Elisabet was very informative to each piece we looked at and any sales that were happening. She made the process of buying furniture very calm and easy for both of us. I recommend you seek out Elisabet ** at Raymour & Flanigan when shopping for furniture.

I wish to write this review because I rely on reviews when I am making a purchase. I shopped at the Clay store for a Flexsteel living room set. The price was much lower than competitors. The furniture arrived within a month (early) and although there was a mixup on the order, the company remade my furniture without any issues and again the 2nd delivery was received within 4 weeks as opposed to the 6-8 weeks that is estimated. I am very happy with the quality of my furniture and the service I received from Lori, my sales rep.

We entered the Raymour & Flanigan store in Staten Island. We were immediately greeted by a salesman (Al **). We explained what we were looking for in adjustable bed. He took us to the bedding section of the showroom and explained all the offerings available. It was apparent that Mr. ** was a subject matter expert in bedding. He answered all our questions, allowed us to test the mattresses we were interested in for comfort and cooling capabilities. Mr. ** was friendly, professional, patience, extremely knowledgeable and helpful. Ultimately, we decided on the Tempur Pedic LuxeBreeze king sized mattress and my wife is very happy.

Raymour & Flanigan has a President Day's Sale up to 35% off. I just spent 1,600 dollars and got 25 dollars off. When I questioned it I was informed on only selected items. The advertisement worked as it got me in the door. The only reason I made the purchase is because it was for my 86 year old mother and I am visiting from out of state. I will never shop there again.

My husband and I are very disappointed with several aspects of the customer service with R&F. When we purchased a loveseat in November on Black Friday we asked if they were able to wait till Feb 01 to deliver and they said yes prior to us completing the purchase. The beginning of January they started calling and texting to tell us the love seat would have to be delivered early or we risk waiting several months to receive it. I didn't realize at the time they didn't get credit for the sale until we took delivery. We accepted delivery the third week of January and it arrived with a broken control screen. I have reached out 3 times for service both online and in store and I only just received an answer that they are waiting on a part to be delivered with no ETA.

Raymour & Flanigan has been our go to Furniture store these days- specially after we met 'Sanjay **' - a salesman at Yonkers location. He not only helped me find the best suited furniture but also helped with ideas on location and decors. His constant follow up even after delivery has made us feel so personal. Kudos on that. The quality and durability of furniture are no match to its competitors. We love how it looks and how it feels.

Not only did I purchase a beautiful piece of furniture at a great price, but was extremely happy with the sales rep Lisa ** who was very helpful with guiding me in my selection and took care of all the details down to delivery!! I am highly satisfied!!!

I purchased a recliner and sofa set from Raymour and Flanigan about 9 months ago. I also purchased the Platinum Protection Plan for it. The mechanism on the recliner broke and the chair will not recliner. I had sent two fix tickets and made several calls to fix it and have yet to receive a call back. It has been just about two weeks now and still nothing. I had called the store where I purchased it and the only way to get a real person on the phone is if you ask for sales...!! I spoke with a lady who was in the office who stated, they are very busy and I will send them an email about your issue???? I guess they aren't in the store to transfer or walk over. Custom service is terrible and so is their warranty.