Raymour & Flanigan Furniture Reviews

Pathetic policy on 5 years warranty service. I bought a complete bedroom set and night stand had a crack after 1 years of use. Because they do not make the product anymore, they will replace with new product but only change the night stand not the entire set because the policy do not support. Policy must support to change the whole set if I bought a set.

Raymour and Flanigan engages in deceptive business practices. I paid over 1600 dollars for an L shaped desk that was delivered damaged, then exchanged for a defective piece. Now, they won't accept their defective inferior quality furniture back. No return policy despite I did not receive what I ordered. I will sue them here in my local courts, get a judgment against them, and trash them everywhere I can.

Spent over $6,500 on a living room furniture set. The couch's electronics became defective within 4 months and they replaced the parts. 2 months later, other parts stopped working. They replaced the parts after 2.5 months. 3 months later, the original parts stopped working. They finally replaced the couch with a new one. 4 months later, the same issues started happening. Their "platinum" protection plan is complete trash. I want them to take back this garbage set and receive a store credit. They want to charge me 40% 'usage' fee for the items that were working. You would think the cost of losing a customer and spreading pure disgust toward their company policy would outweigh their small loss. I can honestly say, go somewhere else and spend your money. This furniture has been nothing but a headache and their service and claims department are useless due to their ridiculous "platinum" protection plan.

Raymour and Flanigan did not honor the 45 day price match guarantee. They are saying that if you already purchased the item(s), there is no price match. So why are they offering a price match for 45 days from the date of the purchase? Clearly deceptive advertising practices!!!

Purchased at Kingston R&F Outlet. Full sofa bed with foam mattress. The backing of the mattress is made of rubber and causing the foam mattress to sweat and nowhere to go but create MOLD. I contacted them and all they can do is offer me a discount for another sofa bed. Beware buying same sofa or go elsewhere with a better design sofa base.

Raymour and Flanigan is a complete scam. I have a mattress less than 4 years and my husband and I are literally falling off the sides. A guy came out today from Briggs. He said it is definitely not supposed to be that way. Well obviously!!! Less than hour later a lady calls and tells me his report says it’s normal. I asked her if I can see his report and I was told there is no way to send to me because it’s only in their system. No way to send it to me. Ummm it’s called email. What a joke. Then she told me there’s a 10 year warranty on the mattress and I can call in a couple months for them to come out again. Why not just fix the problem NOW!!!

I had a sectional delivered from a Raymour & Flanigan in Ozone Park (Queens) two weeks ago. Compared to the one I sat on in the showroom the one I got is of much poorer quality. The fabric is cheap and the filling is just foam. This is a classic bait and switch. When I went to the store manager to complain, I took a cushion from the couch in my apartment in for comparison. The manager and I took it near the showroom sectional and the manager agreed that the cushions I had were inferior. He advised me to go to the customer service desk to ask for redress.

The stools I bought in May arrived in October. The height didn't work out for my counter. After using them for a few weeks, they started to get wobbly. The arms became loose. I called customer service today and was told they won't take them back even for a store credit. I have previously furnished my entire house with furniture from this company. I will never shop there again.

I’ve made multiple purchases from this company over the years. The most recent purchase will be the last. The bed and nightstands they delivered are substandard quality with multiple issues. Not a cheap bed I might add! They refused to make an exchange even though I was prepared to buy a more expensive bed. Pretty disgraceful treatment for someone who has been a loyal customer. Former customer now.

I had a horrible delivery experience with this company. They delivered a damaged piece of furniture and the team that brought it acted as bullies and tried to convince me not to return the item despite the sales team telling me not to accept anything that was enough to the standards. I have had no follow-up after I spoke to someone about the delivery experience. I would completely avoid this company if this is the type of poor service they provide and damaged products.