Raymour & Flanigan Furniture Reviews

New York, NY

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About Raymour & Flanigan Furniture

Pros
  • Responsive customer service
  • Positive shopping experience
Cons
  • Frequent product quality issues
  • Delivery delays reported

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Raymour & Flanigan Furniture Reviews

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    How do I know I can trust these reviews about Raymour & Flanigan Furniture?
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    Reviewed June 9, 2025

    We purchased the "Chicago" recliner couch. It is just my husband and myself, no pets. Within 6 months the leather was ripping apart on the middle cushion. They "repaired' it but it happened again within 6 months. We had them out several times for the same issue. We asked for a credit toward the purchase of another couch and was told our warranty did not cover it.

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    Reviewed June 9, 2025

    We bought the star line couch zero gravity and it’s the biggest crap we ever bought. Going on the 3rd couch and it’s getting worse and worse. Trying to return it and get something else and they’re refusing. Huge gaps on the back, smelling like it’s burning, fabric sounds like it’s ripping and squeaking noise like an old door. Do not buy it

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      Customer ServiceStaff

      Reviewed June 6, 2025

      Serious Warning About Abusive Business Practices and Unprofessional Customer Service at Raymour & Flanigan. I have been a loyal customer of Raymour & Flanigan for several years, trusting the company for my furniture needs. Unfortunately, my recent experience has been deeply disappointing and frustrating, revealing serious issues with their business practices and customer service.

      I placed three separate orders—fully paid in advance using my credit card—with the expectation of receiving my merchandise on time. However, without any prior warning or valid explanation, the company abruptly blocked the delivery of my purchases. They demanded extremely sensitive personal information, specifically my Social Security Number and date of birth, claiming it was necessary to “verify my identity.”

      This request is not only invasive but also completely unjustified. At no point did I apply for credit or financing that would require such private details. All payments were made in full by credit card, which already involves thorough financial verification by the payment processors. Their demand for this information feels like an overreach and a violation of my consumer privacy rights.

      What made the situation even worse was the lack of helpfulness from both the store employees and the customer service department. Despite multiple attempts to resolve the issue amicably and clarify the reasons behind these demands, their responses were vague, evasive, and unprofessional. As a longtime customer, I felt ignored and undervalued. This experience has severely damaged my trust in Raymour & Flanigan as a reputable business. Withholding merchandise arbitrarily and demanding unnecessary personal data constitutes abusive commercial conduct and violates consumer protection laws. Such practices place customers’ private information at risk and create undue stress and inconvenience.

      I strongly advise potential customers to exercise extreme caution before making purchases from this company. Under these current conditions, I cannot recommend Raymour & Flanigan. I am now considering legal action and will be reporting these unfair practices to the appropriate consumer protection authorities. This situation is a sobering reminder that no matter how long you have been a loyal customer, businesses must respect your rights and handle transactions with transparency and professionalism.

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      Customer ServiceOnline & App

      Reviewed June 1, 2025

      Important to note literally every positive review is “part of a promotion”. I had a horrible experience with Raymour & Flanigan. I’m elderly and disabled so I’m forced to shop online. The dimensions listed on the website for the chair I purchased were not remotely accurate, they matched the broken chair I was replacing, however when the new chair arrived it was obviously much smaller than what the website showed. The delivery driver said I should contact the store to request an exchange. I called the store and was essentially told that I couldn’t return or exchange the chair, after explaining that I had to purchase it online and the dimensions were wrong. The woman told me she’d “talk to the manager” but if I returned or exchanged the chair I’d be charged a 40% fee….I was gobsmacked.

      First of all how am I expected to believe anything posted to the website would be accurate, and then be told I’m literally going to be charged almost half of what I paid for the chair. Adding insult to injury Raymour & Flanigan doesn’t post negative reviews from customers. I’ve literally submitted 4 reviews, obviously true and negative….Nothing I submitted was posted. I’m out $500 because of this shady company that treats customers horribly and is obviously only concerned with making money off furniture they refuse to stand behind.

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      Contract & TermsCoverage

      Reviewed May 23, 2025

      We got terrible quality furniture two times. After 5 tries to get our reclining sofa and recliner chair fixed, they finally invited us back to pick something else. Now they they are coming again today to repair the replacement! BTW, we bought repair coverage but since that was on the 1st set of furniture, the contract didn't convey! Go figure! Oh yes... My sister had the same first set and hers is being returned too.

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      Customer ServiceStaff

      Reviewed May 22, 2025

      I’m actually shocked to see good customer service listed as a pro. This company is horrendous. No return policy in 2025. To cancel an order, you have to speak to the sales people, which is awkward. I was transferred to the manager of a store, she convinced me to keep the delivery and assured me all pieces would fit together. They didn’t. Mattress did not fit with the adjustable or bed frame and just all around poor quality. She would not take it back and continued to lie. They have 0 customer service, like it’s operated like a franchise. So no recourse. This is one company I will cheer when it finally goes out of business.

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      Customer ServicePriceOnline & App

      Reviewed May 2, 2025

      We purchased their Palazzo sofa and in less than a week, there are feathers coming out of the cushions. Yes, this is definitely uncomfortable being poked by feathers. However, our main concern is the life of the sofa. If feathers are coming out in less than a week, how long will this sofa hold up? I have been getting the runaround from Customer Service and I was just told that there is “nothing they can do“. That “this is unfortunate but maybe if you fluff up the cushions periodically, it will help the situation”. I told him that this should not be happening with a new sofa at the price point of $1600; I asked if they would do any price adjustment because of this and I was told “Raymour and Flanigan does not offer any refunds of any kind.“

      Needless to say, we are very unhappy and dissatisfied with our whole Raymour & Flanigan experience. By seeing a recent review that was just posted, we are not the only ones with this issue. I also take offense to the fact that Raymour and Flanigan will not post my honest review on their website stating the problem of the feathers coming out.

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      Customer ServiceStaff

      Reviewed May 1, 2025

      Ariel in customer service refused to let me talk to anyone higher up. She decided to take matters into her own hands. They gave me $10,000 worth of credit and after dealing with her over the phone somehow my credit limit went down to $2500 which hurt me credit score tremendously. I was NEVER LATE with any payments and she somehow is involved in this considering she works in the finance dept of this location in Fairfield NJ. They added $200 & then $600 additional to my payments and this drop of my credit line was shortly after dealing with her and contacting her to clarify. She is e tremendously rude has no customer service and possibly doing something illegal that the company might be responsible for. Extremely unprofessional and unethical definitely a huge liability to the company!

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      Customer ServicePunctuality & Speed

      Reviewed April 30, 2025

      I placed an order for a mattress and adjustable bed frame costing over 3k that was supposed to be delivered today between 8am and 9:30 as per a text message the company send me yesterday at 10 am. The items were never delivered nor was I informed of a delay until I called customer service and was told that there was "delay by the manufacturer" and the items will not be delivered until Friday or Saturday (i.e., 3 -4 days). This is unacceptable. The delivery tracker on the Raymour & Flanigan website did not work.

      As I had my old mattress removed yesterday, I do not have a mattress to sleep on for at least the next 3 days. Moreover, I was not told about the delay until after the delivery window passed and I called customer service. Customer service would not let me speak to supervisor and said I would be informed of the exact delivery timeframe by text message even though I was not texted or otherwise informed about the delay. I asked to be called as well but was told no. I cannot recommend Raymour & Flanigan.

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      Customer ServiceCoverage

      Reviewed April 23, 2025

      Very Poor Quality – Disappointed with Raymour & Flanigan Dining Set. I bought a Raymour & Flanigan dining set online in February 2025, and within just a couple of months, I’m already facing serious issues. One of the dining chairs completely broke last week – the leg snapped off during normal use. On top of that, another chair is already making creaking and cracking noises, which clearly shows it's not stable and could break anytime too. This is unacceptable for furniture that’s supposed to be new and high quality. We’re a small family and take good care of our furniture – there’s no reason this should happen.

      When I contacted Raymour & Flanigan, their response was disappointing. Their policy doesn’t provide real support, and they made it difficult to get help or a replacement. It feels like they care more about making the sale than standing behind their products. The build quality is poor, and the customer service experience is worse. For the price I paid, I expected something strong and long-lasting – not furniture that becomes unsafe within weeks. I do not recommend Raymour & Flanigan to anyone. If you're looking for durable, dependable furniture and good support, look elsewhere.

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      Raymour & Flanigan Furniture author review by ConsumerAffairs Research Team

      Selections for dining rooms, home offices, and kids’ bedrooms, plus mattresses, home décor and rugs. Family owned and operated for more than 60 years.

      • Delivery: Guaranteed 3-day delivery.

      • Warranty: Mattress, furniture and Platinum coverage plans available.

      • Returns: Items that are available only online are eligible for returns for no charge.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Raymour & Flanigan Furniture Company Information

      Company Name:
      Raymour & Flanigan Furniture
      Year Founded:
      1947
      Address:
      7230 Morgan Road
      City:
      Liverpool
      State/Province:
      NY
      Postal Code:
      13088
      Country:
      United States
      Website:
      www.raymourflanigan.com