Raymour & Flanigan Furniture

Now R& F says we have to pay for a delivery charge. She told me to just my son in law return the defective one and pick up the new one. My son in law no longer has a truck! I argued that I did not want a defective recliner why should I be punished because they sold me a defective recliner? It didn’t matter what I said they never gave in. I spoke to a supervisor. A manager. They don’t care. So today I finally paid the stinkin’ 74.99 and I tell you what! I will NEVER BUY ANYTHING FROM THEM AGAIN. They lost a good customer who owns two houses of R&F furniture including outdoor furniture. This experienced was our first of having an issue and look how they treated me. Never again.

Now I didn't feel that I should have to take time off of work and drive another hour there and back because they made a mistake, so I asked them to deliver it. The manager told me I would have to pay $85. I didn't think that was fair. I was a good customer and it was their fault I wasn't leaving with the correct table today. But the manager didn't care at all. I told them to give me a refund and I left. I won't be shopping at Raymour and Flanigan in the future and if you are reading this you might want to take my experience into account before you go there too. It's bad enough they stalk you the entire time you are shopping, but to not care about you once they have made their sale is just bad business.

In other words - sorry it is your problem now after less 7 months. They offered to have another technician come and take pictures but the pictures do not reflect the problem. Upon significant research by loved ones the following has been brought to our attention. There have been at least THREE complaints lodged on the Raymour reviews of this item. Donald C states on Sept 13, 2021 "UNHAPPY". The stuffing on the cushion on the arm has already spread (after 3 wks!) Arm is sitting directly on wooden support. David T on 7/82021. EARLY FAILURE. The padding under the arm rest flattened feel wood under my elbow. Robert F "Poorly Made and Horrible Service" on 4/18/2021 and Shannon V. FABRIC THIN. So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected.

We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. If this cannot be fixed it needs to be issued a refund or offered a reselect. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. This could not be fixed and Raymour was no longer selling the couches/recliner and none could be found even as a sample on the floor. At that time we went with a reselect. TOLD because of the issue with the recall? No longer selling item.

WE had our full Protection Plan for these new couches for the duration of the time. We have the plan and the timeframe. We were never told this plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise. Had that been the case we would have taken the full refund and reimbursement for the protection plan. Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. Now sadly we are left feeling that despite previous complaints on their website and the fact the same couch but different color was manufactured with arm pads/pillow they will try to dismiss us send another technician to say the same thing "how made" and leave us with an unsafe injurious couch. So disappointed and upset. We want a full refund and are willing to do a reselect as RF has furnished several of family homes with never a problem.

This was our first time purchasing with this company. As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. I informed her that I was unaware of this and never told. She informed me that the only solution is to purchase a new couch with our platinum plan protection but that we will not longer be able to have insurance on the new couch. I am extremely disappointed in the way I was treated and in the fact this whole process was not explained to me. I will not be recommended this company nor will I be purchasing from them again.

We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. With R&F, they take NOTHING BACK....even if it's their fault.... Your money is sucked up and gone forever. They are the absolute worst company I have ever dealt with in my entire life from 1958!

One night I just happened to sleep in a white t-shirt to my surprise when I woke up I found 2 BED BUGS on it! Immediately called the store and informed them of the situation. They essentially called me a liar. Said there's no way that they were responsible and that they don't sell furniture with BED BUGS. And they don't do exchanges or refunds. So I called corporate and they said the same thing. But they would have someone call me back within 48 hours. TO BE CONTINUED... I'll let y'all know how this turns out. Addendum: They basically said it's not their problem. That they can't and won't do anything about it.

Also the recliner I purchased is not that comfortable as a floor sample, and the box springs were 9" with the high bed(also purchased same place) and high mattresses, so we were not able to use them, but when I was trying to return I was told that no returns on this items, finally agreed on replacing. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. So beware, the company is full of surprises. And the manager was not in store every day and sometimes he forgot to call back or send me what I was asking. Thank you Watchung store for the lesson, will never use you again. Never, never, never order from the store. Use Internet instead. This guys are just making money and never do anything for you.

I speak with customer service at the store and they say since my couch is longer available there is nothing they can do now. I still have 3 more years on my warranty and no one can help me. This is unacceptable. Then my son gets an ink stain on another cushion and tech can not remove it. Again they say someone will be in touch. NOTHING for weeks. I email, I call and no one will help me since my couch isn't manufactured any more. Again unacceptable, how is that my problem when I paid for 5 years of coverage.