Raymour & Flanigan Furniture Reviews

They don't honor the Platinum Protection plan. My sofa has stains and scratches; the plan covers stains, but not scratches. I asked them to service the stains and they claim that because the sofa is scratched, it's no longer covered. The contract states only that scratches aren't covered; it says nothing about stains on a scratched item not being covered as well.

Simply will never shop here again and I will make it a point to tell others my experience so they don’t go through what I did. The behavior of a staff member in particular was outrageous and completely and totally unacceptable, embarrassing for us and the sales person helping us..

Extremely disappointed, I purchased a mattress a pricey one at that! I’ve only had this mattress for five months and all of the threading is coming out of the mattress. “Wow.” I called for service and the technician came out and reported back that there’s no issue with my mattress. I’ll just leave that with her “OK”. Never AGAIN..

I recently went into Raymour to purchase furniture in Berlin NJ without having a favorable experience At All!! I have purchased from this particular store several times in the past, but this day the Sales rep was seemingly uninterested and it appeared to be struggle for him to work me, while pretending to do so….Additionally, once narrowing down a purchase, the Rep pulled me up by name/address inside his tablet (I have an active account), and began to asked for my personal info, income, age, SS#. I told him I already for a credit card with Raymour!! He said they required my info (due to having the account for five years) unless I was going to pay cash. The next day, I called customer service and they Clearly said to ME that No Action was ReQuired On My Acct and that it had been Activated since 2019.. Also, if My account was deactivated, then I would have to start the process over!! They had No Idea.

The worst store ever in all senses… zero focus on the client and many excuses from the store, seller and customer service. I could write a book to show how you should not threaten a client… Believe or not I spent more than 7K in cash with them and that’s the treatment that I got. 1st Problem: Delivery date: It was agreed to be delivered on Saturday, Aug 2nd. On Aug 1st I sent a message to the seller Rafael and he asked me to call the store or the customer service to confirm which I thought was strange but just after that I got a message confirming the delivery for Aug 6th. I tried to explain that I had to receive as scheduled originally as I had people coming to my house on Sunday and I had no sofa, dinner table, chairs, but there was no way…, Rafael, the seller, explained that they had an internal issue and someone made a mistake and forgot to confirm the delivery for the agreed date (which we did more than 1 week ago)….

I stopped by Raymour and Flanigan to purchase a sofa. It was during that time when it took a year to get your furniture. I found another sofa in the meantime and canceled my order. They were fine with it. The big problem has been that I opened a line of credit for $15,000 and I have found it impossible to get through to TD Bank Retail Card services to close out that credit line which keeps showing up on my credit report. Whatever you do, don’t open a line of credit with Raymour and Flanigan. Find some other way to finance or pay cash.

I've found it's difficult to impossible to get a request for service processed for a chair that has been ripped. I submitted two online requests (for the same thing) and a third just now almost a month later. I've tried calling but always been transferred and/or disconnected. There's no record given when you do submit a request.

We bought a leather sofa and chair. It was shot in two months. Since we live in a terrible economy right now we can't afford new furniture. I have developed hip, back and neck problems from this worthless crap. We have major remorse that we ever bought this garbage. Do yourself a favor and shop elsewhere.

OMG! I wish I would have looked at the reviews first... I just got a dining room table from them and when it arrived it was broken. The chair was snapped in two and the table has all types of wood coming out of the table and the bench. I can see one of my children getting a nasty splinter beforehand. The table has wood missing all along the sides. I called and complained and they said they do not take returns....

I will not personally shop here ever again unless they sever ties with TD Bank and find a different 3rd party to use. Defective website and customer service is extremely rude when you call them. Will not remove charges when they are at fault.