Raymour & Flanigan Furniture

Raymour & Flanigan Furniture Reviews

New York, NY

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About Raymour & Flanigan Furniture

Raymour & Flanigan Furniture Reviews

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    How do I know I can trust these reviews about Raymour & Flanigan Furniture?
    • 4,461,376 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Contract & Terms

    Reviewed June 10, 2024

    They lied about the terms of my loan. I am very dissatisfied. I am paying 400 a month for a loan I did not agree to. They have ruined my credit and my finances for years and have not given an inch despite the ill-gotten gain. TD bank works in concert with them, and you must bounce back and forth between them to address this issue and at the end of the day, they do not care that they are committing fraud. This is exactly the reason the 2008 housing market crashed.

    Reviewed May 31, 2024

    Yes, I agree. Raymour and Flanigan has awful furniture. I've been trying to get my money back on a kitchen table that bleed a color to my rug. One excuse after another. They won't even come to the house to see their table and the damage. I bought it nine months ago, they refuse to give me money back. They gave me a credit but, I don't like and now don't trust their furniture.

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      Customer ServiceReliability

      Reviewed May 25, 2024

      I purchased a mattress 2 years ago. It has a 5 year warranty. I have been experiencing discomfort with the mattress for approximately 6 months now. I finally decided to call someone in and the person arrived today. He told me that in his opinion the mattress was defective and someone would be in touch within 3 days. I received a call approximately 1 hour later saying that there was no defect in the mattress. There is definitely something wrong. They just don’t want to take care of it. Why do we pay extra money for warranties when they don’t see fit to replace or fix an item. I purchased all my furniture with them and spent lots of money. I will no longer be using them for anything. I warn you beware when making a purchase with them.

      StaffReliability

      Reviewed May 7, 2024

      I purchased furniture to redo my small-ish living room: Loveseat, 2 chairs, ottoman, 2 end tables and a t.v. console. One of the doors on the t.v. console wouldn't stay closed and one chair was lopsided. Three technicians came to my house thee different times. The legs on the chair were not screwed in so that was an easy fix. By the time of third visit for the TV console, the technician told me it could not be fixed and told me to go back to the Raymour and Flanigan store for a replacement. I went and they did not have the same piece or a comparable piece that I liked. I told them that I had asked a repairman and that it could be repaired for $200. They offered me $100 which they gave me in a gift card that expired one month later.

      I never used it so as far as I'm concerned they did nothing about the defective drawer on the cabinet. Now one of the chairs has something sticking through the back from the inside and they've told me it's been too long they can't do anything about it. The chair has hardly been set in. I would avoid this company at all costs. They are the worst.

      Verified purchase
      CoveragePriceStaffReliability

      Reviewed April 13, 2024

      My purchased the mattress from Raymour & Flanigan and from day one it was a defective mattress. The salesperson wanted me to stay sleeping on it for 30 days. Evidently they don't want you to return nothing because you ain't getting your money back. So I showed pictures and tape measurements of the defect how one side is lower and have one side sinks down up to 9 in and then they offered to swap it out. I said, "Well I'm not paying $200 swap out pay for a mattress I got defective from the beginning from you." They said they will waive the $100 see and come to find out they added it to the cost of the mattress.

      These people are Crooks. The mattress' 120-day guarantee you can forget it because it goes back to the warehouse where it was made and they take off the top cover and they put a new cover on it and sell it again as new so all that time that that mattress is being used 120 days 120 days 120 days that's what's going on. You're buying a used mattress they're selling is new. Beware. Do not buy from Raymour and Flanigan. Do not buy Simmons and Serta bedding. I uploaded pictures to show the one side of the bed compared to the other that my claims are 100% honest and true.

      CoveragePriceStaff

      Reviewed April 12, 2024

      On 4/4/2024 I went to Raymour & Flanigan to look at mattresses and the salesperson was somewhat pushy. She had me and my wife going from mattress to mattress without a moment to give it any thought. So we ended up picking out a mattress, and then she's telling us if we purchase a mattress cover we can return it within I believe 90 days for an exchange free of charge. I asked her what do they do with the mattress that we no longer want and she stated they just throw it away. Really??? Why not donate to maybe a homeless place for our Veterans. Anyway if you don't purchase a mattress cover you cannot return it, why not if you're just going to trash it. Before everything was done she's trying to get us to change the mattress to a more expensive one, and trying to sell us pillows, sheets.. I must say they have a pretty good hustle going on. This was my 1st time shopping there and will be my last time.

      PriceStaffProcess

      Reviewed April 5, 2024

      On March 28, 2023, I purchased a mattress from Raymour & Flanigan in Garden City, NY, and my issues with them have not been resolved. Initially, I ended up with a mattress that I disliked – it was too large and expensive for its quality, and the base is not functioning correctly. Throughout the process, I felt mistreated by the staff.

      Now, this same mattress has a stain seeping from the inside. I contacted them, but the solution they are offering does not meet my expectations. They want me to exchange the mattress, but I do not want to deal with them anymore. I am concerned about the nature of the stain and its potential danger to my husband and me. They have only offered me a credit to select another mattress, but I want a refund for what I’ve already paid for. I am worried that the same issue will recur if I accept their offer. Additionally, I find it unacceptable that, since I financed the mattress they expect me to continue paying for the mattress I don’t want.

      Customer ServiceCoverage

      Reviewed April 4, 2024

      If you are thinking about purchasing Furniture, do not go here! We purchased a sectional two years ago. The cushions are sagging. The material is unraveling and the frame is broken. We contacted the store. They had us and pictures and told us to come and choose another item. Now we find out that the other item we chose we have to pay a delivery fee and they also give you a warranty that you can pay for when purchasing Furniture but they said because I am getting a replacement because this one is broken down, I can only get manufacturers warranty, which won’t cover really anything!

      We have had issues with Raymour & Flanigan since day one. The delivery guys are very rude. They ripped the first set so we had to wait an additional two weeks with no furniture until they brought another one. Unfortunately we can’t get money back because if we could, I would not even get another set from them. They did nothing to help us or fix this problem and now we also have to pay for delivery fee, another one. Please do not go here.

      Reviewed April 3, 2024

      DO NOT FINANCE ANYTHING WITH RAYMOUR AND FLANIGAN. TD is the company they use. Never missed a payment and paid the account in full. Zero balance as of June 2023. They were a my credit to “update” for no reason and dropped my limit by over $7000 with a zero balance. Hit my credit hard. DO NOT DO BUSINESS WITH THIS COMPANY.

      Profile pic of the author.

      Reviewed March 1, 2024

      I have done business with Raymour Flanigan for years. Never a problem. I purchased a mattress from R&F that was delivered bed bug infested. Raymour Flanigan blamed manufacturer, manufacturer Purple blamed R&F. Changed my life. I thought I was going to have a nervous break down with I had to deal with & everything it takes to get rid of them. No one had any empathy after I reported to store manager who confirmed they have had bed bugs in the past and could have happened to me and advised this is a manufacturer's issue not R&F issue. I had NO rest for weeks, loss of work, documentation from the doctor of infestation and the list goes on with all that I had to deal with. Just a Nightmare!

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      Raymour & Flanigan Furniture author review by ConsumerAffairs Research Team

      Selections for dining rooms, home offices, and kids’ bedrooms, plus mattresses, home décor and rugs. Family owned and operated for more than 60 years.

      • Delivery: Guaranteed 3-day delivery.

      • Warranty: Mattress, furniture and Platinum coverage plans available.

      • Returns: Items that are available only online are eligible for returns for no charge.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Raymour & Flanigan Furniture Company Information

      Company Name:
      Raymour & Flanigan Furniture
      Year Founded:
      1947
      Address:
      7230 Morgan Road
      City:
      Liverpool
      State/Province:
      NY
      Postal Code:
      13088
      Country:
      United States
      Website:
      www.raymourflanigan.com