Raymour & Flanigan Furniture Reviews

Bought a $3000 King size mattress last year with pillow top. And was given a 10 year warranty on ANY defects. I Called them last week about my Mattress sagging. (Now mind you I'm single person who is only 165 lbs.) The tech came today and took pics of where the sagging was. (In the middle of the bed.) I was told it had to be (1. 1/2 ). They would not replace it. After the tech left. 30 mins later they called me to tell me that it had only sagged 1. 1/4. And that they would not replace it. REALLY! That's 0.25 of and inch!!! They said I could call back in 30 days to reassess the sag. They were quick to take my money. But are reluctant to replace their defective Item. I will keep having them come here every 30 days until I get this replaced.

Leather sectional with storage ottoman. I purchased this in 2019 and called today because I noticed part of the large piece was sagging. My warranty protection ran on in June! They were very nasty when I asked what they could do since that was only a few weeks ago. Well it’s a $150 charge to come out. I hung up. Do NOT buy furniture from this company. I have never had anything really last. This was an expensive piece and I was talked into buying the extra protection. This furniture has not been overly used. It’s so frustrating to spend $4000. I wish I had waited and gone to a better store. Mediocre furniture, rude customer service. DON’T waste your money. I’m done!!

Believe it or not the purchased platinum warranty on Raymour and Flanigan Furniture covers spills and stains (you will have to jump through hoops though) but does not cover things like separating seams!!!! Seems silly but absolutely true… We got burned by not asking enough questions and not reading the literature fully before adding the warranty… Don't make the same mistake… In the showroom they will make it seem as if everything that could possibly go wrong will be covered…. They neglect to explain charges, pro ratings of furniture and many other additional fees that may apply… Read for yourself before paying for the warranty!!! You will at least be completely informed!

I purchased a sofa and on receiving it, the delivery crew refused to allow me to inspect it. I said I would have to decline it then. The lead delivery person became annoyed and said no, left erroneous info about time allowed to inspect the furniture that I questioned, and he just turned around and left. My contract says I have the right and obligation to inspect my delivery and the delivery team outright refused my request for that and then to refuse the declining the delivery of a result and left. They broke the contract in doing so. I called the store and spoke with manager Stacey ** about the feet on the unit and also told her what happened with the crew (hence why I didn't know the answer since I never had the chance to look at it while they were there) and regarding their declining my refusal of the sofa her response was. "That's too bad. I'm Sorry.”

We always thought Raymour & Flanigan was quality furniture. It is cheap and their protection plan is a joke. We purchased furniture for our whole house, 2 bedroom sets, dining room table with drawers, a buffet, sectional couch, custom made bar, stools and mattresses, in October of 2020. Right away the dining room table got nicks in it. Contacted them right away and they replaced it no problem. It happened again, I thought they were replacing it. Nope they just "painted" the nicks. It just got worse. The "paint" wiped off right away and it just kept getting nicks and peeling all over. They told me it was accumulated damage and the protection plan didn't cover it.

I purchased a Sealy Black X-Class ultra plush mattress in July of 2020. The retailer sold us a protection plan for 5 years worry free and Sealy offers a 10 year best sleep warranty. PLEASE be careful because when you try to put a claim in because your mattress is caving in, they will NOT help you. The retailer sent someone out and they used a metal stick to see how much it's caving. Mind you this is a memory foam ultra plush so without a little weight you cannot feel the cave-in. Because the cave-in is not more than a inch and a half they will not back their product. The retailer is Raymour and Flanigan and for 18 days they never got back to us on the claim. If I did not call them I would never know the status of my claim. Be careful. We paid almost 3k and now we need to buy a new one and it will not be from either of these 2 companies.

I purchased a mattress, a protection plan and the mattress pad that gave me a 15-day window to decide if I like my mattress and charged me $100 to deliver (which the salesman inadvertently left out those two parts). First mattress was awful. Went to purchase a second and there was not anything that I could find that was comfortable and or reasonably priced. (Initial purchase was approx $2000) I ended up purchasing a beauty rest black floor sample that I was guaranteed had barely been looked at and was in perfect condition. I was told it was a final sale and not warrantied.

Tompkins Leather sofa/recliner/sectional. Poor quality and workmanship. Only buy this Tompkins furniture if you want it for looks only and do not plan on sitting on it. I bought the 5-piece Tompkins sectional in January 2023 and have had so many problems since the delivery date. The cushion had poor support, was sunken, and the leather seated area was deeply wrinkled. The corporate customer sent someone out to stuff the brand-new sectional recliner within days of receiving it. I complained and they sent me a replacement, but the replacement arrived with a broken motor. After complaining again, they sent me another replacement but the cushion in the seating was so soft that your hand sunk to the bottom, and it had permanent creases in the leather. I complained again and they replaced it with another one that also had permanent creases and poor cushion.

Purchased two La-z Boy recliners in December and in March my footrest would not stay up. We had bought the 5 year extended warranty. So the repair man comes out and can not fix the recliner. He reported it to the store. Then a woman calls me up and said they would replace it BUT it will cost $74.99 to deliver a new one. Now I realize we had my son in law pick up both recliners to avoid delivery charges. We are seniors and on a fixed income. So saving that delivery charge was good.

I ordered a side table to go beside one of the two couches I bought last month. I had bought this same table earlier, but needed another since I previously had a sectional. I went to pick it up on the appointed date, having to leave work early to get there before 5:30. It takes me half an hour to drive there at that time of day. I got there and asked the young man to open the box to inspect the table before I took it. Turns out it was not the table I purchased. After waiting another 25 minutes for them to figure out what went wrong, they decided it was mis-tagged in the warehouse and told me I could come back out on Friday and get the correct one.