Raymour & Flanigan Furniture Reviews

We purchased the "Chicago" recliner couch. It is just my husband and myself, no pets. Within 6 months the leather was ripping apart on the middle cushion. They "repaired' it but it happened again within 6 months. We had them out several times for the same issue. We asked for a credit toward the purchase of another couch and was told our warranty did not cover it.

We bought the star line couch zero gravity and it’s the biggest crap we ever bought. Going on the 3rd couch and it’s getting worse and worse. Trying to return it and get something else and they’re refusing. Huge gaps on the back, smelling like it’s burning, fabric sounds like it’s ripping and squeaking noise like an old door. Do not buy it

Serious Warning About Abusive Business Practices and Unprofessional Customer Service at Raymour & Flanigan. I have been a loyal customer of Raymour & Flanigan for several years, trusting the company for my furniture needs. Unfortunately, my recent experience has been deeply disappointing and frustrating, revealing serious issues with their business practices and customer service.

Important to note literally every positive review is “part of a promotion”. I had a horrible experience with Raymour & Flanigan. I’m elderly and disabled so I’m forced to shop online. The dimensions listed on the website for the chair I purchased were not remotely accurate, they matched the broken chair I was replacing, however when the new chair arrived it was obviously much smaller than what the website showed. The delivery driver said I should contact the store to request an exchange. I called the store and was essentially told that I couldn’t return or exchange the chair, after explaining that I had to purchase it online and the dimensions were wrong. The woman told me she’d “talk to the manager” but if I returned or exchanged the chair I’d be charged a 40% fee….I was gobsmacked.

We got terrible quality furniture two times. After 5 tries to get our reclining sofa and recliner chair fixed, they finally invited us back to pick something else. Now they they are coming again today to repair the replacement! BTW, we bought repair coverage but since that was on the 1st set of furniture, the contract didn't convey! Go figure! Oh yes... My sister had the same first set and hers is being returned too.

I’m actually shocked to see good customer service listed as a pro. This company is horrendous. No return policy in 2025. To cancel an order, you have to speak to the sales people, which is awkward. I was transferred to the manager of a store, she convinced me to keep the delivery and assured me all pieces would fit together. They didn’t. Mattress did not fit with the adjustable or bed frame and just all around poor quality. She would not take it back and continued to lie. They have 0 customer service, like it’s operated like a franchise. So no recourse. This is one company I will cheer when it finally goes out of business.

We purchased their Palazzo sofa and in less than a week, there are feathers coming out of the cushions. Yes, this is definitely uncomfortable being poked by feathers. However, our main concern is the life of the sofa. If feathers are coming out in less than a week, how long will this sofa hold up? I have been getting the runaround from Customer Service and I was just told that there is “nothing they can do“. That “this is unfortunate but maybe if you fluff up the cushions periodically, it will help the situation”. I told him that this should not be happening with a new sofa at the price point of $1600; I asked if they would do any price adjustment because of this and I was told “Raymour and Flanigan does not offer any refunds of any kind.“

Ariel in customer service refused to let me talk to anyone higher up. She decided to take matters into her own hands. They gave me $10,000 worth of credit and after dealing with her over the phone somehow my credit limit went down to $2500 which hurt me credit score tremendously. I was NEVER LATE with any payments and she somehow is involved in this considering she works in the finance dept of this location in Fairfield NJ. They added $200 & then $600 additional to my payments and this drop of my credit line was shortly after dealing with her and contacting her to clarify. She is e tremendously rude has no customer service and possibly doing something illegal that the company might be responsible for. Extremely unprofessional and unethical definitely a huge liability to the company!

I placed an order for a mattress and adjustable bed frame costing over 3k that was supposed to be delivered today between 8am and 9:30 as per a text message the company send me yesterday at 10 am. The items were never delivered nor was I informed of a delay until I called customer service and was told that there was "delay by the manufacturer" and the items will not be delivered until Friday or Saturday (i.e., 3 -4 days). This is unacceptable. The delivery tracker on the Raymour & Flanigan website did not work.

Very Poor Quality – Disappointed with Raymour & Flanigan Dining Set. I bought a Raymour & Flanigan dining set online in February 2025, and within just a couple of months, I’m already facing serious issues. One of the dining chairs completely broke last week – the leg snapped off during normal use. On top of that, another chair is already making creaking and cracking noises, which clearly shows it's not stable and could break anytime too. This is unacceptable for furniture that’s supposed to be new and high quality. We’re a small family and take good care of our furniture – there’s no reason this should happen.