Raymour & Flanigan Furniture Reviews

New York, NY

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About Raymour & Flanigan Furniture

Pros
  • Responsive customer service
  • Positive shopping experience
Cons
  • Frequent product quality issues
  • Delivery delays reported

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Raymour & Flanigan Furniture Reviews

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    Customer ServiceCoveragePunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed Feb. 23, 2026

    To whom it may concern: I had a very difficult project involving selecting the right mattress and frame and arranging efficient delivery on a couple of days notice to a senior facility, where my mom was being transferred. Contrary to all expectations, we were able reach a real live person, Michael **, who works at R&F's While Plains, NY store. Not only did Michael spend time helping us choose the right furniture, but was instrumental in forwarding the proper insurance (COI) to the Senior Facility. Michael was very responsive, even forwarding to me his cell phone number so I could follow up with him directly. The delivery went very smoothly and the furniture looks great. If it was not for Michael and his attentiveness, we probably would have thrown up our hands in frustration; R&F's website is not easy to navigate, which prompted our call to the White Plains store.

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    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 9, 2026

    The only reason I'm writing this review is because of the sale person that help me. Not that it's anything wrong with Raymour and Flanigan, that's just me. But Ethan my salesperson was amazing. From when I first walked in the door until my furniture was delivered, actually even after that, he made it a point to call to make sure everything was done properly. I had a little problem with one of my draws at the foot of the bed and he jumped right on it...amazing. Well mannered, professional and friendly at the same time. Not pushy like some of the other sale people. Thanks Ethan, you deserve five stars in all aspects. 🌟🌟🌟🌟🌟

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      Sales & MarketingPriceStaffRates

      Reviewed Feb. 1, 2026

      My husband and I want to shout out to our salesperson Elisabet **. We were very impressed and satisfied with her patience and professionalism. We went to the North Brunswick store looking for sofa and recliner. Elisabet allowed us to take our time looking around, sitting on furniture, pricing what we liked but most of all Elisabet was very informative to each piece we looked at and any sales that were happening. She made the process of buying furniture very calm and easy for both of us. I recommend you seek out Elisabet ** at Raymour & Flanigan when shopping for furniture.

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      Sales & MarketingPricePunctuality & SpeedStaffRates

      Reviewed Nov. 26, 2025

      I wish to write this review because I rely on reviews when I am making a purchase. I shopped at the Clay store for a Flexsteel living room set. The price was much lower than competitors. The furniture arrived within a month (early) and although there was a mixup on the order, the company remade my furniture without any issues and again the 2nd delivery was received within 4 weeks as opposed to the 6-8 weeks that is estimated. I am very happy with the quality of my furniture and the service I received from Lori, my sales rep.

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      StaffRates

      Reviewed Aug. 23, 2025

      We entered the Raymour & Flanigan store in Staten Island. We were immediately greeted by a salesman (Al **). We explained what we were looking for in adjustable bed. He took us to the bedding section of the showroom and explained all the offerings available. It was apparent that Mr. ** was a subject matter expert in bedding. He answered all our questions, allowed us to test the mattresses we were interested in for comfort and cooling capabilities. Mr. ** was friendly, professional, patience, extremely knowledgeable and helpful. Ultimately, we decided on the Tempur Pedic LuxeBreeze king sized mattress and my wife is very happy.

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      Sales & Marketing

      Reviewed Feb. 15, 2026

      Raymour & Flanigan has a President Day's Sale up to 35% off. I just spent 1,600 dollars and got 25 dollars off. When I questioned it I was informed on only selected items. The advertisement worked as it got me in the door. The only reason I made the purchase is because it was for my 86 year old mother and I am visiting from out of state. I will never shop there again.

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      Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

      Reviewed Feb. 10, 2026

      My husband and I are very disappointed with several aspects of the customer service with R&F. When we purchased a loveseat in November on Black Friday we asked if they were able to wait till Feb 01 to deliver and they said yes prior to us completing the purchase. The beginning of January they started calling and texting to tell us the love seat would have to be delivered early or we risk waiting several months to receive it. I didn't realize at the time they didn't get credit for the sale until we took delivery. We accepted delivery the third week of January and it arrived with a broken control screen. I have reached out 3 times for service both online and in store and I only just received an answer that they are waiting on a part to be delivered with no ETA.

      We did ask about exchanging the love seat all together as we wanted to purchase several other pieces and both the customer care agent and the on-duty manager were very rude in store. We ended up going to another local, family-owned furniture business and spending our $10K budget with that retailer. Bad customer service, no exchanges, horrible communication. Will not purchase from this company again!

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      Customer ServiceStaff

      Reviewed Feb. 5, 2026

      Raymour & Flanigan has been our go to Furniture store these days- specially after we met 'Sanjay **' - a salesman at Yonkers location. He not only helped me find the best suited furniture but also helped with ideas on location and decors. His constant follow up even after delivery has made us feel so personal. Kudos on that. The quality and durability of furniture are no match to its competitors. We love how it looks and how it feels.

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      Sales & MarketingPriceStaffRates

      Reviewed Feb. 3, 2026

      Not only did I purchase a beautiful piece of furniture at a great price, but was extremely happy with the sales rep Lisa ** who was very helpful with guiding me in my selection and took care of all the details down to delivery!! I am highly satisfied!!!

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      Customer ServiceCoverageSales & MarketingMaintenance

      Reviewed Feb. 3, 2026

      I purchased a recliner and sofa set from Raymour and Flanigan about 9 months ago. I also purchased the Platinum Protection Plan for it. The mechanism on the recliner broke and the chair will not recliner. I had sent two fix tickets and made several calls to fix it and have yet to receive a call back. It has been just about two weeks now and still nothing. I had called the store where I purchased it and the only way to get a real person on the phone is if you ask for sales...!! I spoke with a lady who was in the office who stated, they are very busy and I will send them an email about your issue???? I guess they aren't in the store to transfer or walk over. Custom service is terrible and so is their warranty.

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        Raymour & Flanigan Furniture author review by Jessica Kaplan

        Selections for dining rooms, home offices, and kids’ bedrooms, plus mattresses, home décor and rugs. Family owned and operated for more than 60 years.

        • Delivery: Guaranteed 3-day delivery.

        • Warranty: Mattress, furniture and Platinum coverage plans available.

        • Returns: Items that are available only online are eligible for returns for no charge.

        by Jessica Kaplan Contributing Writer

        Jessica Kaplan is a freelance editor and writer who contributes and updates articles for ConsumerAffairs. She writes lifestyle content across several publications, including Reader's Digest and Taste of Home. Jessica's specialty is covering trends content, and she has a particular passion for travel and food news.

        Raymour & Flanigan Furniture Company Information

        Company Name:
        Raymour & Flanigan Furniture
        Year Founded:
        1947
        Address:
        7230 Morgan Road
        City:
        Liverpool
        State/Province:
        NY
        Postal Code:
        13088
        Country:
        United States
        Website:
        www.raymourflanigan.com