Raymour & Flanigan Furniture Reviews

I wish to write this review because I rely on reviews when I am making a purchase. I shopped at the Clay store for a Flexsteel living room set. The price was much lower than competitors. The furniture arrived within a month (early) and although there was a mixup on the order, the company remade my furniture without any issues and again the 2nd delivery was received within 4 weeks as opposed to the 6-8 weeks that is estimated. I am very happy with the quality of my furniture and the service I received from Lori, my sales rep.

We had a warranty issue. Took weeks to get ahold of someone to get my chair replaced. Finally they approved the exchange. Got delivery date and time from them, then the day before the delivery that time changed to early morning instead of an afternoon delivery. Had to cancel and reschedule as I had a doctors appointment in the morning. New date set and new chair was delivered and the driver Louis took the old defective chair away. Thought we were all done. I was happy.

Fact based review: 1. Ordered two sofas in store in Langhorne. 2. Was told the queen sofa was in stock and would be delivered prior to thanksgiving. 3. Placed order for close to $3,000 worth of furniture. 4. Delivery day arrived. Prior to delivery day, we had to arrange to have help bringing old sofas to first floor from basement, arrange loveseat pick up for donation. Arrange bulk trash pick up for our old 3 person sofa. Cleared out an entire room for delivery. Day of delivery came and went no communication from Raymour. Spent a total of about 3 hours calling, texting, Raymour and being put on hold not once but 5 times. Went in store to see what the delivery issue was.

Their products are of the poorest quality and no longer what it use to be in 30 years ago. Bought a bedroom set which the post under the bed cracked. Handles off draws are breaking off (cheap material used for the most request used part of drawers). Was gifted a formal dinner room set which now chairs are cracking for the back support (barely used may twice to three times year when guest over). Avoid their products. Fact they offer a warranty should have been big red flag (furniture which should last a life time).

Worst Experience every! Purchased furniture and I can't seem to get a straight answer on delivery. It's ridiculous! They showed up for first deliver with partial order, which I did NOT accept. Then I was told a few days later which when I called to confirm they had no record of it, This has now happened 2 different times. A manager calls, confirms date then they somehow don't have it when you call to confirm.

Avoid at all cost! They say their goal is customer satisfaction, but I've yet to have any satisfactory call made to them! First of all, the Cherry Hill, NJ location doesn't answer the phone, when you call the main number, you rarely get a person or a voicemail, they never call back. They messed up our delivery date and said they would refund us the delivery fee, gave a receipt and never actually credited the account. We had to dispute with our CC company. A pillow was missing. Got a message that it was being delivered the next day, that day come and it's not available. It's been 3 weeks and still no pillow. They keep blaming their new computer system. Stop with the excuses and provide better customer service.

We went into the store on 23 October looking to purchase a sofa bed. We also bought some lamps and an area rug. The salesman told us they would all be delivered together. Five days later we got a call to come and pick up the lamps. We told them that we were told it will be delivered together and they said no so we made another trip to the store and picked up the lamps. Subsequently the cell phone was delivered, but there was no rug. Again, we were told everything would be delivered together when we inquired about the rug then the runaround began. First they had no idea where it was. Then they kept saying, "It’s got to come from the manufacturer, but we don’t know when and we don’t know how to contact the manufacturer." Then they told us it’ll be delivered by FedEx, but we should expect an email from the manufacturer. So now three weeks into this the rug that apparently is being handwoven somewhere is still in limbo.

I am completely disappointed with the customer repair service. I ordered and paid for a part for my recliner that was to be fixed 10/10/25. They never showed up. When I called, I was told it was cancelled because the part never came in. I was never notified. I was told it would be in the following Tuesday. Here we are 11/12/25 and not one of my phone calls have been returned. I reached out to my local store, and the manager has also emailed district managers and still no phone call from the service department. I ordered a complete bedroom set a few months ago and the service and delivery were exceptional! I am extremely disappointed in their customer service, and they have to audacity to not even acknowledge emails, texts, and phone calls from managers. This is truly the WORST customer service I have ever experienced. Again, managers cannot even get a response from the service department.

I had the service people come out to look at our sectional and my recliner that we purchased in the beginning of this year. The usb port had stopped working on the sectional. The arm of the recliner was sinking like it didn't have enough padding or the padding in it was of poor quality. The service person basically ignored my complaint about the recliner arm saying there was nothing he could do about it. The other arm on the recliner is fine and so are the ones on the sectional. This is unacceptable that the one arm looks terrible. The service person said he would order a replacement usb port. It has been months and I keep calling and they always have trouble finding my service order and then say someone will get back to me when they finally find it. I want my recliner and sectional both fixed!

Raymour and Flanigan's is absolutely the worst furniture Company on the market. The customer service and store salespeople ghost you after placing an order. After numerous phone calls and emails, I finally got my order cancelled. A complete waste of my time and substandard customer service. I will never order from there again.