Raymour & Flanigan Furniture Reviews

My purchase took a while. My consultant was Hema. She worked with me from start to finish. She was very helpful in selecting a sofa. She was knowledgeable about the manufacturers and the quality of furniture types. The sofa took more than 7 weeks, but she was very reassuring, and I had no problem when I needed to contact her or her responding promptly to my messages during the factory delay concerning my sofa purchase. It's here, and delivery has been scheduled. All I can rate now is the service I received from my consultant, and she was genuinely nice, professional, and very helpful.

I have been a customer of Raymour & Flanigan for years. I am a customer of the Norwalk, CT store. The last 2 years have been particularly enjoyable at Raymour & Flanigan because of Kevin **. He is a young man who is a perfect salesperson in my opinion. When dealing with Kevin, he will always greet you with a smile, listens to what you are looking for and walks you around the store making suggestions. There is absolutely no pressure from him. You can see that he simply wants to make his customers happy.

Ms ** helped us with a love seat. She is very nice, knowledgeable, professional, and courteous. A true pleasure to work with.

Beware Mattress at Raymour and Flanigan. Bought a mattress at Raymour & Flanigan. After first night I woke up with bed bug bites. They replaced mattress and told me that any expense related to extermination would be reimbursed. Replacement came next day and I stored this mattress in original packaging in a different bedroom. I had K9 bed bug dog come in to confirm infestation and isolate areas of infestation. The dog stopped and sat down as soon as she smelled the replacement mattress which indicated a strong scent of infestation in that area.

One of my worst customer service help in over 40 years. They push you to buy warranty and then they charge extra delivery fees for defective and broken items they delivered and worst of all is that you have to call them on a daily basis for updates on getting your items. WILL NOT RECOMMEND TO ANYONE.

Purchased the warranty for this very expensive furniture. The leather had become discolored, so I put it in a claim. After several weeks, a technician arrived and spray painted the discolored spot. Told me if I didn't like it after 24 hrs to request a new recliner back, which I did. Several more weeks had passed & I contacted R&F to inquire about my claim. I received a call back the next day & was told they would have to replace the whole chair because they didn't have just a back for it - BUT - since I picked it up when I purchased, I would have to do the same for the replacement or pay $175 for delivery. I thought that was an inconvenience for a warranty that was supposed to cover EVERYTHING. I reluctantly agreed to do the work myself, since my purchase was local - just a few miles away.

I bought about 5k worth of furniture from Raymour & Flanigan in February 2021. This included about 1,500 bed set, 2k sofa, 500 coffee table and some smaller items like paintings and fixtures for about 500. I take care of my things. I only moved once in the last 5 1/2 years since owning my furniture. With regards to the sofa in particular, I don’t overuse it. It’s a large three piece sectional. I don’t have people over often and when I do, we’re not crowding the couch or anything. The cushions have withered a bit but that’s to be expected and it’s really only on two cushions that I use a lot. My complaint is with the fact that the frame broke out of no where the other day. I mean I know these aren’t build to last but less than 6 years to have the frame break like this and for the couch to be a total loss is a bit short for a 2k sofa (bought in early 2021, so it would be worth a lot more now). The couch in general creaks and what not but again to be expected.

To Raymour & Flanigan Corporate Customer Care, I am writing to formally complain about the extremely poor delivery experience and customer service I received after purchasing a bedroom set from your Deptford, NJ store. I purchased approximately $2,400 worth of bedroom furniture on July 4, 2026. I was told the furniture would be delivered within three days. Instead, my complete order was not delivered until September 4 — TWO MONTHS later. It took SIX delivery attempts to receive FIVE pieces of furniture.

We have bought 2 sofas from R&F. We are happy with the service we received at the store in Poughkeepsie. There was a great sale. Our first leather couch. The salesperson guided us to the couches that had firm and comfortable seating, just as we asked. All went well. The only issue was when it was delivered and put on our silver maple floor, my husband gently pushed it back a couple of inches. The delivery people said, wait- pick it up rather than push it. Well, it was too late. And we take total responsibility for pushing it. BUT there was a 1/4” nail sticking out of the bottom of the front leg. It put quite a gash in our floor. I called customer service and appreciate that they are refunding the delivery fee. FYI— Ask them to check the legs/feet of the furniture BEFORE they set it down. Fortunately, the rug covered it.

While selling me bed frames and mattresses, the treatment was exceptional. It’s the after service customer service that was ABSOLUTELY HORRIBLE!! I chose a bed frame and mattress from the showroom that didn’t slide from side to side, so I didn’t expect it to happen once I got it home. It did. When I called and complained about seeking help to the items I bought, they told me that I could exchange for a small restocking fee. In other words, since I chose an item that doesn’t fit properly (full size mattress and full size bed frame) it is my responsibility to pay more money to hopefully get an item that fits right. So it’s my fault that the items don’t fit properly. I will NEVER EVER, EVER purchase anything else from this company!!

⭐☆☆☆☆ I am extremely disappointed with the way my husband and I were treated by Raymour & Flanigan. My husband went to pick up our outdoor furniture and followed the instructions given by one of your employees, who directed him to a different loading area. He was driving a large box truck with very limited visibility. No employee came outside to guide him, even though it was clear that assistance was needed. As a result, the truck accidentally made contact with a door.

I am going to give you my story of my awful experience with this company. I purchased this recliner sofa ( 3 seater and a 1 seater) from their Westbury, Long Island, NY location. The sales rep was extremely pushy. He kept calling me and texting me in order to make sale. Unfortunately I purchased it within 6 months, the switch on the recliner broke. Since I was under warranty, they sent someone to look at it. It also took them about 8 weeks to service it, as they were waiting for the parts.

Purchased $10,000 in new bed, recliner, and entertainment center. A console was backordered 2 months, accompanying pieces to the entertainment center were not delivered when scheduled. When those pieces were delivered they were defective. Pretty crappy situation for the price. Years ago I swore I'd never shop there again. I had hoped things had changed, they didn't, they still suck.

We had a horrible experience with customer service. We had no idea what the status of our item was for over a week, and when we would call, we were notified that it was already delivered. Once we finally received the item, it was severely damaged.

Let me start out by saying I have spent well over 20,000 dollars in my local Raymour and Flanigan. I say that to show I am a good customer and that I put a level of trust with them. The reason I’m writing today is that the store refuses to honor my warranty. I purchase the protection plan with every order I make. I am being told that I don’t have protection on a sofa and chair. The spring is sticking out of the sofa (a two yr old sofa). I called the store to schedule a technician to come to my home to evaluate it. I’m told I don't have protection.. however they were out a month ago to service the chair?? I can’t begin to tell you how many times I have called the store, the customer service department and emailed the service department. I know people by their first names in every department. THAT IS INSANE TO ME. I have been treated like trash… The story is so much longer than I’ve said. My point they ARE NOT the store they once were……

We were attended by ** from the Raymour & Flanigan store at 150 Harmon Meadow, Secaucus, NJ 07094 and it was an excellent service! He treated us well and apart from that he made us feel comfortable with the prices. They have an excellent employee. 10/10 In sales and customer service. Keep having employees like her.

I rarely leave negative reviews, but after more than a month of dealing with this issue, I feel other customers should know what to expect. I purchased a Villa Cherie dining room set and sideboard from Raymour & Flanigan for over $8,600. The original delivery on June 7 arrived with multiple damaged pieces. I told the delivery team I did not want to accept damaged furniture, but they unloaded it anyway and told me someone would contact me the next business day. No one did—I had to follow up myself. Since then, I’ve been caught in an endless cycle of replacements and inspections.

I was excited to find the perfect chair on the Raymour & Flanigan website. I had been searching for this particular chair. I spoke with a sales guy and he was very nice. I ordered the chair through him and was told it would take 8-11 weeks. I was patient because I was REALLY wanting this particular chair. I arranged it to be shipped to a friend's house in New Jersey since they don't ship to Texas. Lots of time passed so I called and spoke with a different person.

Purchased a bed room set back in May 2026. Here we are late June and each furniture delivery the furniture is damaged. I been told by drivers that I am picky and if I know that I purchased a distressed set. I know the difference from distressed and damaged. I continue to get a run around each time I contact them. I've had it with them. I just want what I paid for.

I purchased a leather couch and paid extra for their 5 year platinum protection. I have the couch slightly less than 2 years. While cleaning the couch I noticed on the side between the cushions that the leather was cracking and starting to split. I called to file a claim and was told they do not cover cracking or splitting of the leather. I told the rep when sold the contract I was told that everything except misuse and abuse is covered. I guess I should have been told sitting is also not covered.

Our salesman, Scott, in Mechanicsburg, PA was knowledgeable and patient. We are happy with his guidance and with our purchase. However; we do not plan to shop at Raymour & Flanigan again. Their delivery policy is such that they ONLY deliver to our area on Sundays. We would never have stepped inside that store if we would have known this. For religious reasons we avoid Sunday commerce. We had to miss Sunday worship to remain home to receive our order. They would not budge on this. This was too large to do our own pick up, so that was not an option.

Customer service is completely useless, their premium warranty means nothing! Do not waste your time with Raymour & Flanigan… The stitches on our loveseat are coming apart. We submitted a warranty claim and received no response. Nothing! The only way I’ll get a response if I go to the store and talk to somebody in person, like I said, don’t waste your time with these clowns, look somewhere else.

DO NOT SHOP AT THE RAYMOUR AND FLANIGAN AT 125TH STREET IN HARLEM NEW YORK!! I've shopped at Raymour and Flanigan over the years and all went well. BUT after the experience at the Harlem store I will NEVER SHOP WITH THEM AGAIN!!! THEY ARE THE MOST UNPROFESSIONAL people that work the sales and management! I won't name names but just trust me they are snakes and move on manipulation and greed... I plan on canceling my Raymour and Flanigan credit card because of the staff at this location... I don't want to list the entire scenario but if you know 3 card monty it's like that dealing with the people at this location.... Plus the complaints get nowhere because you only work with customer service reps and never the corporate staff.... They are the absolute worse!!!

We bought an adjustable bedframe. Our salesperson, Funda, was exceptionally personable and professional. She showed us several bedframes and explained the attributes of each. Funda was extremely helpful by answering all our questions that helped us make our final decision. We decided on a mid-range price bedframe that gave us the options we were looking for: raise head and legs separately and together, lumbar support, massage feature and memory feature. The delivery was on time. The crew was also very professional. They removed our mattress from the existing box spring, set up the bedframe in minutes, and placed the mattress onto the new bedframe. They removed all the packing materials and said goodbye.

Waited 3.5 weeks for a mattress, that should have been delivered within 1-2 weeks. They scheduled two deliveries, and cancelled them both. Horrible customer service, where they keep pointing towards other departments. Ended up filling a charge back, never again!

One of the worst customer service. They deserve -5. I bought king bedroom set which came broken. They send someone to repair it but gave them wrong information to repair to it. They finally came to repair it but still feels wobbly. When I called for the return they said there is no return policy even though I spend 400 dollars for the warranty. When I express my frustration they just ended the call. I would not refer them to anyone.

What an amazing experience with Christine at Raymour & Flanigan on route 17 N. in Paramus. She made my experience seamless. Knows the inventory and was able to pick out exactly what I envisioned for my bedroom. She knew what would fit and guided me through the process. I can’t thank her enough.

The only reason why I’m giving 1 star is because you can’t give zero or negative stars. They took my order online and never got the certificate of insurance correct. After a series of about 35 emails back and forth they still couldn’t get it right. After promising me that my order was cancelled they still sent the delivery to my residence. After promising me a $200 gift card I still never got anything. I encourage anybody thinking about ordering from them to absolutely not order a single piece of furniture from this company.

I purchase the 'Carmine' loveseat and chair from Raymour & Flanigan when I moved from NJ to MA for a new position at a university in Cambridge, MA. Ever since Day 1, my R&F loveseat and chair have squeaked loudly whenever I sat/sit in them. The first time that I had a service repairman come to my apartment, I could not reproduce the squeaking in his presence. So, he did nothing.

My wife and I had the pleasure of being assisted by David at the Raymour and Flanigan on Central Ave and I must say we are well pleased. He was very pleasant, kind and professional.

I purchased a full size mattress and platform bed. I am a senior and partially handicapped. The sales person was nice but really set me up. I got the bed and it was too high for me to get into. I called and was told no way can I return it for a mattress that is not so high. I could only get something of equal price. There was not anything that was equal price, I am stuck with a bed I cannot sit on because it too high and have to hold onto something to climb into the bed. When getting out I have to slide down the mattress until my feet hit the floor. they are a horrible company - all about big sales and high commissions for their staff.

I ordered the Holden lift chair. Very happy with it. Was extremely happy with my salesman David. He was knowledgeable, friendly and experienced with the furniture. He was able to have it delivered in 2 days. Delivery was smooth and quick. Very happy all around.

Purchased a full size bed this past week & every step of my purchase was great! Spoke over the phone to the Showroom Manager in Secaucus, NJ, MOHAMMAD **, & made appointment to check out mattresses the following week. Met with him and was delighted by his knowledge of products, professionalism, and kindness. He made sure we got the best deal & discounts available to us. It took only minutes to make a decision on the right product for me. Just got my new bed delivered yesterday & I am very pleased with my purchase. THANK YOU, MOHAMMAD!!!

Dealing with Raymour & Flanigan’s online service was an absolute disaster. The experience was riddled with poor communication, blatant rudeness, and an arrogance that’s shocking for a company that relies on customers to stay in business. The level of unprofessionalism—from dismissive responses to a complete lack of accountability—makes it clear they have little respect for the people they serve. It’s unacceptable, and frankly, embarrassing for a brand of their size.

I made a purchase thru the 18 month credit. Nver got a card so I called to try to make a payment. Wanted to talk to customer representatives. It will cost 9 dollars to do that. This is terrible. I will never go there again so buyer beware. If you plan on financing don’t do it. Find another furniture store.

The 2 stars are for the sales staff, otherwise I would have given 1. I bought a power recliner, with an extended warranty, because R & F said that repairs were done by them instead of by a third party. When the chair stopped working I made an appointment. I waited all day. They were a no show. No call, no explanation. I have since tried two more times to make another appointment and they can’t be bothered to call me back. The warranty is a scam, and they have lost my business.

From beginning working with Nicole sales from the Mattydale NY store, professional, not pushy, extremely helpful. And delivery both times, very professional. there was a small hiccup with our 1st, but communication was fantastic, and very happy overall.

To whom it may concern: I had a very difficult project involving selecting the right mattress and frame and arranging efficient delivery on a couple of days notice to a senior facility, where my mom was being transferred. Contrary to all expectations, we were able reach a real live person, Michael **, who works at R&F's While Plains, NY store. Not only did Michael spend time helping us choose the right furniture, but was instrumental in forwarding the proper insurance (COI) to the Senior Facility. Michael was very responsive, even forwarding to me his cell phone number so I could follow up with him directly. The delivery went very smoothly and the furniture looks great. If it was not for Michael and his attentiveness, we probably would have thrown up our hands in frustration; R&F's website is not easy to navigate, which prompted our call to the White Plains store.

Raymour & Flanigan has a President Day's Sale up to 35% off. I just spent 1,600 dollars and got 25 dollars off. When I questioned it I was informed on only selected items. The advertisement worked as it got me in the door. The only reason I made the purchase is because it was for my 86 year old mother and I am visiting from out of state. I will never shop there again.

My husband and I are very disappointed with several aspects of the customer service with R&F. When we purchased a loveseat in November on Black Friday we asked if they were able to wait till Feb 01 to deliver and they said yes prior to us completing the purchase. The beginning of January they started calling and texting to tell us the love seat would have to be delivered early or we risk waiting several months to receive it. I didn't realize at the time they didn't get credit for the sale until we took delivery. We accepted delivery the third week of January and it arrived with a broken control screen. I have reached out 3 times for service both online and in store and I only just received an answer that they are waiting on a part to be delivered with no ETA.