Raymour & Flanigan Furniture

Raymour & Flanigan Furniture Reviews

New York, NY

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Overall Rating1.8 out of 5
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About Raymour & Flanigan Furniture Reviews

Raymour & Flanigan Furniture Reviews

ConsumerAffairs has collected 699 reviews and 625 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceStaffReliability

Reviewed Aug. 8, 2023

Bought a $3000 King size mattress last year with pillow top. And was given a 10 year warranty on ANY defects. I Called them last week about my Mattress sagging. (Now mind you I'm single person who is only 165 lbs.) The tech came today and took pics of where the sagging was. (In the middle of the bed.) I was told it had to be (1. 1/2 ). They would not replace it. After the tech left. 30 mins later they called me to tell me that it had only sagged 1. 1/4. And that they would not replace it. REALLY! That's 0.25 of and inch!!! They said I could call back in 30 days to reassess the sag. They were quick to take my money. But are reluctant to replace their defective Item. I will keep having them come here every 30 days until I get this replaced.

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Customer ServicePriceStaff

Reviewed July 20, 2023

Leather sectional with storage ottoman. I purchased this in 2019 and called today because I noticed part of the large piece was sagging. My warranty protection ran on in June! They were very nasty when I asked what they could do since that was only a few weeks ago. Well it’s a $150 charge to come out. I hung up. Do NOT buy furniture from this company. I have never had anything really last. This was an expensive piece and I was talked into buying the extra protection. This furniture has not been overly used. It’s so frustrating to spend $4000. I wish I had waited and gone to a better store. Mediocre furniture, rude customer service. DON’T waste your money. I’m done!!

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    Reviewed June 29, 2023

    Believe it or not the purchased platinum warranty on Raymour and Flanigan Furniture covers spills and stains (you will have to jump through hoops though) but does not cover things like separating seams!!!! Seems silly but absolutely true… We got burned by not asking enough questions and not reading the literature fully before adding the warranty… Don't make the same mistake… In the showroom they will make it seem as if everything that could possibly go wrong will be covered…. They neglect to explain charges, pro ratings of furniture and many other additional fees that may apply… Read for yourself before paying for the warranty!!! You will at least be completely informed!

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    Reviewed April 14, 2023

    I purchased a sofa and on receiving it, the delivery crew refused to allow me to inspect it. I said I would have to decline it then. The lead delivery person became annoyed and said no, left erroneous info about time allowed to inspect the furniture that I questioned, and he just turned around and left. My contract says I have the right and obligation to inspect my delivery and the delivery team outright refused my request for that and then to refuse the declining the delivery of a result and left. They broke the contract in doing so. I called the store and spoke with manager Stacey ** about the feet on the unit and also told her what happened with the crew (hence why I didn't know the answer since I never had the chance to look at it while they were there) and regarding their declining my refusal of the sofa her response was. "That's too bad. I'm Sorry.”

    Later I had some other issues with the sofa and e-mailed Stacey and had no answer. I tried three times to send her pictures she requested, and I don't know if she got it. No one from the store called me back or touched base for 3 days. It is now the end of the business week and after that first day Ms. ** never contacted me or followed up. Yesterday I went to the store and spoke with the salesman Matt and Manager on duty Zach and I was assured Stacey will get back to me and is "very good with customer service". Nothing so far. Although Matt and Zach did respectively listen, they have no authority and I don't see any concern for customer issues in terms of action after money is exchanged. I have been a long-term customer and sadly I see no reason to use them again unless we come to a resolution and can continue a relationship I've had with them for 20 years.

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    Reviewed April 14, 2023

    We always thought Raymour & Flanigan was quality furniture. It is cheap and their protection plan is a joke. We purchased furniture for our whole house, 2 bedroom sets, dining room table with drawers, a buffet, sectional couch, custom made bar, stools and mattresses, in October of 2020. Right away the dining room table got nicks in it. Contacted them right away and they replaced it no problem. It happened again, I thought they were replacing it. Nope they just "painted" the nicks. It just got worse. The "paint" wiped off right away and it just kept getting nicks and peeling all over. They told me it was accumulated damage and the protection plan didn't cover it.

    The buffet got a spot on it, they came and painted the spot. A friend stopped over, checked the spot 3 days after it was "repaired" and it wiped right off. He use to work at a furniture store that repaired furniture like them so he knew what to look for. The coffee table is warped after one spill on it. One of the chair tables warped as well. We were told a new one would be in around December 2020, we called in October or November of 2020. In December it still hadn't come in, they said in May the factories were short staffed and things were on back order. Understandable for that time. May came and they said August. At this point we just wanted our money back. They wouldn't but they did offer to let us return the coffee table and chair tables to get something else.

    One of the custom made bar stools broke when a friend barely set his foot on the foot rest. We still haven't heard back about that. We hired a lawyer who contacted them but they didn't respond to his letter. He tried to contact them again and nothing. We finally are just giving up and getting rid of all their furniture and replacing them one by one. They are not worth the money and their so called protection plan is crap. Be very cautious if you do buy from them. It's a rip off.

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    Reviewed April 12, 2023

    I purchased a Sealy Black X-Class ultra plush mattress in July of 2020. The retailer sold us a protection plan for 5 years worry free and Sealy offers a 10 year best sleep warranty. PLEASE be careful because when you try to put a claim in because your mattress is caving in, they will NOT help you. The retailer sent someone out and they used a metal stick to see how much it's caving. Mind you this is a memory foam ultra plush so without a little weight you cannot feel the cave-in. Because the cave-in is not more than a inch and a half they will not back their product. The retailer is Raymour and Flanigan and for 18 days they never got back to us on the claim. If I did not call them I would never know the status of my claim. Be careful. We paid almost 3k and now we need to buy a new one and it will not be from either of these 2 companies.

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    Reviewed April 5, 2023

    I purchased a mattress, a protection plan and the mattress pad that gave me a 15-day window to decide if I like my mattress and charged me $100 to deliver (which the salesman inadvertently left out those two parts). First mattress was awful. Went to purchase a second and there was not anything that I could find that was comfortable and or reasonably priced. (Initial purchase was approx $2000) I ended up purchasing a beauty rest black floor sample that I was guaranteed had barely been looked at and was in perfect condition. I was told it was a final sale and not warrantied.

    Mind you this mattress was close to $6,000 original price so you would expect it would be a decent mattress. I added on over another $1.5k to my finance account to try to get a mattress I could sleep on. I've had the mattress for about five or six months and have barely slept on it as I had surgery and was not in my room for some time. The mattress slopes to one side to the effect that you roll over and down and almost off the bed. The tufting on the top of the bed on that side is also visibly broken apart. There's only myself that sleeps on this bed and I am not a large obese person. Regardless, a mattress should last more than a few months before it starts to break apart. Especially at this price point. I understand it was a final sale but it is a defective mattress.

    This is not a matter of uncomfortable - I don't like it. It is defective. When you're buying a mattress that sells for $6,000 the mattress should last more than a few months and the company should stand behind it. The only assistance I was offered was for me to pay for a technician to come out to see if he could fix it and then I could pay to have it fixed or if you could do nothing I'm on my own. I see plenty of other awful reviews this company should be investigated as it is clearly taking advantage of consumers.

    I have never bought furniture from here before and I will never buy it again and I will make sure to let everyone know about my awful experience. I have always shopped at Cardi's and they have always stood behind their products. To spend thousands of dollars just to be able to get a decent night's sleep and to be in a worse position than before I spent this money is unacceptable. This company does not care about its clientele. They just want to sell garbage and not stand behind their products or their promises. If you are thinking about purchasing anything from them - DO NOT!!!!

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    Verified purchase

    Reviewed April 5, 2023

    Tompkins Leather sofa/recliner/sectional. Poor quality and workmanship. Only buy this Tompkins furniture if you want it for looks only and do not plan on sitting on it. I bought the 5-piece Tompkins sectional in January 2023 and have had so many problems since the delivery date. The cushion had poor support, was sunken, and the leather seated area was deeply wrinkled. The corporate customer sent someone out to stuff the brand-new sectional recliner within days of receiving it. I complained and they sent me a replacement, but the replacement arrived with a broken motor. After complaining again, they sent me another replacement but the cushion in the seating was so soft that your hand sunk to the bottom, and it had permanent creases in the leather. I complained again and they replaced it with another one that also had permanent creases and poor cushion.

    This furniture is not worth half the price I paid for it – the quality is poor!! Another problem was that the armless chair was delivered without a metal part to secure it to the wedge, and the delivery guys walked away without securing it. Also, the back of the recliner doesn’t line up and there are spaces between each chair no matter how close you place them. The armrest is 22 inches from the floor not 24 inches as they advertised. The stitching on the sofa seating don't line up. Don’t waste your money and save yourself the aggravation! Buy it only if you don’t care about quality. The five-star reviews on RF site are within days after purchase, so they do not speak for quality. They refuse to post my review which tells me the five-star reviews are not reliable because they post what they like.

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    Reviewed March 11, 2023

    Purchased two La-z Boy recliners in December and in March my footrest would not stay up. We had bought the 5 year extended warranty. So the repair man comes out and can not fix the recliner. He reported it to the store. Then a woman calls me up and said they would replace it BUT it will cost $74.99 to deliver a new one. Now I realize we had my son in law pick up both recliners to avoid delivery charges. We are seniors and on a fixed income. So saving that delivery charge was good.

    Now R& F says we have to pay for a delivery charge. She told me to just my son in law return the defective one and pick up the new one. My son in law no longer has a truck! I argued that I did not want a defective recliner why should I be punished because they sold me a defective recliner? It didn’t matter what I said they never gave in. I spoke to a supervisor. A manager. They don’t care. So today I finally paid the stinkin’ 74.99 and I tell you what! I will NEVER BUY ANYTHING FROM THEM AGAIN. They lost a good customer who owns two houses of R&F furniture including outdoor furniture. This experienced was our first of having an issue and look how they treated me. Never again.

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    Reviewed March 7, 2023

    I ordered a side table to go beside one of the two couches I bought last month. I had bought this same table earlier, but needed another since I previously had a sectional. I went to pick it up on the appointed date, having to leave work early to get there before 5:30. It takes me half an hour to drive there at that time of day. I got there and asked the young man to open the box to inspect the table before I took it. Turns out it was not the table I purchased. After waiting another 25 minutes for them to figure out what went wrong, they decided it was mis-tagged in the warehouse and told me I could come back out on Friday and get the correct one.

    Now I didn't feel that I should have to take time off of work and drive another hour there and back because they made a mistake, so I asked them to deliver it. The manager told me I would have to pay $85. I didn't think that was fair. I was a good customer and it was their fault I wasn't leaving with the correct table today. But the manager didn't care at all. I told them to give me a refund and I left. I won't be shopping at Raymour and Flanigan in the future and if you are reading this you might want to take my experience into account before you go there too. It's bad enough they stalk you the entire time you are shopping, but to not care about you once they have made their sale is just bad business.

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    Raymour & Flanigan Furniture author review by ConsumerAffairs Research Team

    Selections for dining rooms, home offices, and kids’ bedrooms, plus mattresses, home décor and rugs. Family owned and operated for more than 60 years.

    • Delivery: Guaranteed 3-day delivery.

    • Warranty: Mattress, furniture and Platinum coverage plans available.

    • Returns: Items that are available only online are eligible for returns for no charge.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Raymour & Flanigan Furniture Company Information

    Company Name:
    Raymour & Flanigan Furniture
    Year Founded:
    7230 Morgan Road
    Postal Code:
    United States