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Purchased a desk, a chair and file cabinet. No problems with the experience until a caster broke on the chair. Called their customer service number to purchase a new caster. They could not do anything to get me the new caster. Definitely done with them. It would have been so easy to keep me as a customer.
Purchased this leather 3 seat cushion, saddle armed (hâte them) 2 recliner couch. Will be 1 year 12/1/18. Couch initially seemed comfortable in store. Home not so much. Can’t lay down, right side totally sank with a hole, sinking in front, footrest collapse, need to rotate sitting needs to keep couch looking even (pathetic), back of coach for my bad back. Horrible. No head or lumbar support when reclining, and finally and most importantly no sick, fluey, fever, coughing watching TV couch potato expérience on this piece of crap. And it wasn’t cheap. DO NOT BUY!
I hope you never have a problem! I just wanted to let someone know about my experience. I went to the Nanuet NY store a few weeks ago to purchase furniture. They were nice enough to tell me about the friends and family sale this weekend, and that I could receive an additional 20% off. When I went back to purchase it this weekend, the price was raised, so when they took the discount off, it was no cheaper. I was going to purchase 2 couches and a loveseat. They offer an additional $100 off, it should have been over $600. As the sale was over $3000! I have contacted corporate, and just keep getting sent to a different department! No help from any part of this company! I'm not sure if this is how business works today, but I felt like expressing my complaint.
I recently made a purchase online and selected a 0% interest financing option over 12 months. I received the couch and love it. Unfortunately I chose to finance through the ancient financing group that is Raymour & Flanigan. It took weeks to finally get my credit card/account number so I could enroll in the online system. After attempting several enrollments with the assistance of customer service on the phone and being unable to set up my account, I made a one time payment for the entire couch on the spot. The frustration I have with the inability to simply create an online account cost me an upfront $3k. I will not recommend them going forward and they can feel free to close my current credit line which after today is paid off entirely. BUYER BEWARE!!!
We purchased the Platinum plan on our recliner and on October 7, 2018 they came and of course they didn’t have the part so they told me it would take a week, so on the 14th I called and was told they don’t have the part and it has to be shipped from China and would take 4 to 6 weeks for the part to get here. My recliner is stuck in the halfway position for over a month. They do not care about their customers after the sale!!
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I am not sure what is worse, the quality of the furniture or the store customer service! On September 4, 2018 I bought a bedroom set for my son and an office set. I spent about $3000. To save money I picked up the furniture from Raymour & Flanigan store at 1400 Rocky Run Parkway, Wilmington, DE. When I unpacked the mirror, I found the support rack missing. I went to the store and told them it was missing. I had to wait 3 days to get the mirror support and I had to go and pick it up. MY TIME HAS NO VALUE TO THEM.
When I unpacked the desk chair I notice damage to the chair as shown in the photo. I took the chair to the store to exchanged. The store manager agreed that the chair has defected. I requested an exchange, but the store manager could not authorize the exchange until their technician examine the chair. They made me take the chair back and made an appointment with the technician to come a week later (too busy to come next day. Apparently, a lot customer complains). Also, they said if the technician agrees with the exchange then I will have to go back to store with the defected chair and exchange it with another. They will not deliver it because I picked up the chair and for them to deliver it they need to charge me $45. MY TIME HAS NO VALUE TO THEM.
When I unpacked the desk, I found that the drawers are hard to open and close. I checked the bottom of the drawers and found that they were repaired before and it seemed that Raymour & Flanigan gave me a returned product that they tried to fix. I called the customer service and they said they will send a technician to examine the desk. I informed them that I will not take the desk back and they have to deliver the new desk to me and pick up the defected desk. WILL SEE WHAT HAPPEN.
We purchased a Quincey reclining sofa and recliner chair 10 months ago and the recliner chair stopped working in the reclining mode. We were told when we purchased this furniture this sort of thing would not happen that you would not get stuck in the reclining position. The money we spent on this furniture is not worth the price and the service is terrible. We waited a whole week and no one called to say they could not keep the appointment with us but hopefully next week someone could be out to fix the chair. Two weeks with a chair stuck in the recline position is a safety problem. Ten months we have this furniture and this is the best customer service they could give. Needless to say we will not be returning loyal customers that we have been in the past.
We spent $6000 at Raymour & Flanigan which included a dining room table and chairs which we only used 3 times. They look beautiful and are very comfortable. We did not buy the warranty protection because of cost and thought what could go wrong with a dining room table we only use 3x a year for the holidays. To our dismay, sitting on them only 3 times, 4 out of 8 chairs developed such wobbly legs you cannot sit on them. This is a fairly common issue but normally after a few years and can be fixed by just tightening the leg support bolts on each corner at the base of the seat.
When we turned the chairs over to tighten the bolts we discovered there are no bolts or screws to tightened! So how do you fix the problem? You need to call support to do this and it costs $75 for them to just come over. We are so disappointed. I am hoping the chairs will be permanently fixed and not have to do this every year going forward. If you plan on buying chairs at Raymour & Flanigan look under the seat to see if there are bolts to tighten the legs before you buy. There are a lot of complaints online and I am surprised by how many.
Worst customer service I have ever met in US! Bought a lot of furniture in May. Delivered wrong queen bed part and couldn’t assembly (sure!) Wasted total 6 days! Waited for service guys come to look for seconds, 2 times; replace guys 2 times, can’t pick up since it wasn’t their responsibility; 1 service guy delivered a frame for temporary use; after complained to BBB, finally sent correct bed and agreed to credit me back $100, but only got $71? What! Still waiting for the rest $29.
Purchased dinette and marble coffee table in Sept 2018. Sunday, I placed my hand on marble coffee table to get something on top and the corner of the table fell off. I contacted Raymour & Flanigan as soon as it happened, they told me my extended warranty had Just run out a couple of days again, because it was a few days, she would see what could be done. I sent photos to Melissa, the supervisor, she responded there wasn't anything that could be done. Refused to allow me to speak with a supervisor. Well there is something that can be done if you can't assist what you have valued me as a VIP customer. That $5,000.00 purchase of bedroom suite and living room set, will be canceled. Contacting corporate.
Terrible customer Service. In July had service tech come out to look at my loveseat power recliner wouldn’t close. Needed to order a motor. Said 4 weeks. Called back in August. No motor. Told it’s coming from China. Takes awhile. Later told they don’t make that part anymore but manufacturer will get one. Called end of August. Told it was shipped. 4 or 5 weeks. Called last week. Was told it didn’t ship. Going to ship September 30. By ship 4 weeks. I asked for faster shipping was told, "Oh we can’t do that." They asked me to send pictures of motor. Maybe they had a universal one to fit. Sent them off. Haven’t heard a word. Also posted on Facebook. Was told email RFCare@raymourflanigan.com. Did so in beginning of September. Got replay, "We’ll look into it. Get back to you within 24 hours." Never heard a word. Email couple time. Nothing. Worst customer Service I ever dealt with.
We had a balance on a promotional zero balance furniture payment of about $1,000 when we made a second purchase with a new zero balance promotional plan. We were told at the store that it would all be combined into the same account. We signed up for mail-free statements and automatic payments (unfortunately meaning we were not seeing statement in the mail every month). What they didn't tell us was that the two purchases were combined under one account but they remained as separate line items with different financing terms.
My monthly payments were then divided up by them with a disproportionate amount of the payment going to the purchase with three year terms and the smaller or minimum amount being applied to the one year term. Suddenly, an additional $600 in interest posted to the account and when I called it was revealed that the expiration of the promotional terms for the smaller load had expired and there was nothing they could do about it. WHATEVER YOU DO - DO NOT FINANCE THROUGH RAYMOUR & FLANIGAN AND TD BANK. I found their practices to be unethical, misleading and deceitful.
We bought a $3000 couch 4 years ago. It was delivered broken, then the motor stopped working and couch leg would not go down. Leather pells. They replaced motor but now the leg is not going down again and they will not fix it because they say the motor is no longer made. So I have a 4 year old couch that does not connect, the leg stays up and can't make it go down and leather is peeling everywhere. I complained to the company and no offer to repair, replace or refund. They do not stand by their product. Never buy Bellanest or shop at Raymour & Flanigan.
I am not sure what is worse, the quality of the furniture or the platinum plan. I have spent over 40k on furniture from this company. Almost all of the furniture I have purchased have had problems from the day of delivery. The dresser in my son's room was defective upon delivery, the soft close drawers were slamming shut & off track. I took off of work five times to have the drawer fixed. The first four times the technician came he looked at the drawer before finally fixing it. My bedroom set was Assembled wrong Which caused screws to split the wood and pop out of my headboard. A service technician applied some type of putty (that didn’t match at all) on top of the screws that the screws. Eventually the screws came right through.
The Couch I purchased has sunk in & the coating is peeling off. Once again a technician has come & did nothing. Last week I went to R&F to schedule a repair once again. While I was there I put a deposit on furniture for my summer home. In the meantime a technician once again came & they said they were unable to do anything nor fix or replace my bedroom set and couch. Needless to say I requested my deposit back & will never purchase anything from this company.
BED BUGS BEWARE. Several weeks ago, I reached out to Raymour & Flanigan Secaucus store and was connected to Director of communications regarding new furniture living room/bedroom purchase issue. I spoke with the director about what I experienced every time I sat on my new sofa. My skin would get itchy raised skin and welts in a matter of seconds. I thought it was the fabric of my new couch, however, I recently realized it was something more sinister.
This morning when I woke up I noticed 3 raised itchy irritated marks on my outer thigh. I remember reading about Bedbugs bites years ago and it suddenly dawned on me that I might have a bedbug infestation. I believe for sure it came from the new furniture I purchased from Raymour & Flanigan from the Secaucus store because I did not have this problem the 4 years I have been residing at my present address.
I immediately called a professional Bed bug exterminator today on Labor day. The owner of the company picked up the phone and asked me to send him a pic. The owner did in fact verified I had bed bugs bites on my leg. The owner then immediately sent out a licensed technician and treated my furniture/bedding essentially whole apartment. I am so distraught. Imagine giving away your old furniture from Raymour & Flanigan a company I trusted and then purchasing new furniture totaling $10,000, only to find out this furniture came with bedbugs which in turn caused me health issues along with another thousand dollars in exterminating fee. I am not rich.
As I went on Raymour & Flanigan Facebook and realized I am not the only customer who had this issue. Apparently, whatever warehouse they are using have bedbugs and need to be rectified. I am heavily considering taking this to social media and other outlets. Please be very careful if you buy from them. Btw, I am a very honest person. I would never write a review like this not unless I believed that bedbugs were in the recliners they brought to me.
We went to the store on the advice of a relative. We met with Raymond. He took his time and I am very pleased with his professionalism. He showed us various mattresses and frames. He introduced us to the temperature regulating mattress protector, best thing ever! I don’t wake up drenched anymore. Purchased a queen Sealy mattress, and motorized frame, bed. They took the bed back because it was missing parts, and gave me a gift card for my inconvenience. The workers scratched my wall, they compensated me for that as well. My new bed will be arriving today. I am very pleased with the service overall.
The salesman persuaded us to purchase an adjustable bed that we unsure of and led us to believe that we would have 45 days to return it. Well, the bed is terrible. We are still taking turns in our guest bedroom because the mattress is so much better (given to us). Then, we found out after about a month, that the adjustable frame is NEVER returnable, just the mattress. Turns out the mattress is defective. We demanded someone come to look at it because, for 2k, no one should get out of bed in pain. They came and after just a month, the bed is already sagging - only just by one inch, not an inch and a half which is what it needs to be for them to exchange it!
THEN when we thought it could not get worse, we got our first bill from TD bank (who knew that is who they did financing through, not us) - only, it was the 2nd bill, so it had a late fee. After many calls, they eventually took this off. They never sent the first bill. Now, that we have access to the TD Bank RF online site- there is no option to increase an auto pay. Of course, many people finance because they offer deferred interest. If you pay only the minimum, you will not get this. I will never buy anything from them again and I will certainly avoid TD Bank like the plague.
My wife and I bought a mattress ($3000) and they gave us a hard time with returning it. After a 15 minute conversation and with a nasty attitude they let us exchange it. Now we have a similar problem and now it's HELL. Will not take it back plus if you want them to take it you have to pay a 20% restocking fee ($600) NEVER PURCHASE A MATTRESS FROM HERE!!! Go to Mattress Firm (you can return mattress as many times within 120 days) or your other neighborhood retailer. This is 100% the truth. We bought this at the Poughkeepsie NY store.
Brought a rocket recliner from Raymour & Flanigan 4 years ago. Every year had to call them to fix broken parts on recliner, after 4 time trying to repair told me the chair was unable to be fix and I would get a new chair. They first told me chair was a special order and would take a few weeks to receive chair. After 5 weeks of waiting for chair it comes today but when they deliver chair they told me they had to take back old chair. I threw chair out weeks ago because they told me chair was not able to be fixed. No one told me that I had to keep chair. Talked to supervisor on phone and he told me no one told me to throw out chair and they couldn’t deliver the new SPECIAL ORDER CHAIR without the old chair. The chair wasn’t delivered and is now back on truck to store.
We purchased a couch, oversized chair and Ottoman. And we spend a lot of money. We also waited over 5 weeks for the furniture to be delivered - do not believe what they tell you in terms of delivery. When the furniture was delivered we noticed that the three of the back cushions were misshaped. I was told by one of the delivery guys that this was normal and they would "fall" into place. My first mistake was believing them! Of course they never did! Fast forward to less than 6 months and we have ripped, old looking furniture with back cushions that were never right from day 1! Why is this store still in business ripping people off with such low quality furniture?
I recently purchase a brand new bed from Raymour & Flanigan and it was infested with bed bugs. I have never had bed bugs in my home my entire life and seeing them on that new bed was the first time I had ever even seen one. I have made several calls and spoken to several people at Corporate Headquarters and have been given the runaround and they are taking no responsibility and will make no attempt to resolve the situation. I am out of $$$ and now have to purchase a new bed. Needless to say, I will never buy furniture from Raymour & Flanigan again and I have told all of my family, friends and co-workers about them. They are dishonest crooks and very unprofessional!! Please do not purchase any furniture from them! I never will again!!! I am a very unhappy and dissatisfied customer!!!
I had these couches for almost two years. We paid for a warranty but then we moved in November of 2017! The couch charger port is broken as well as the recline! They refunded us our warranty of 300 bucks but the couches are useless!! Because they don’t have this company on the West Coast and to repair it costs more than 300 and no one mentioned this to us because we asked like every question possible. I feel like the people are sneaky there and money hungry and was trying to be as subtle and not straightforward. The couches are useless even if we try and sell it.
My husband and I purchased the Danfield Dining room table. The table arrived on time. Delivery was seamless. However, less than 6 months of having the table the table has bubbled and cracked. They tell you they have trained and skilled workman come to your house and inspect the table. More or less they pay someone to come to your house and take a cell phone picture of the damage. Without further inspection they determine the flaws are your fault. You either deal with a dining room table that can't get wet or use your ONE TIME ONLY Platinum Insurance plan. After you use it once- the plan is null and void. Raymour lost themselves some customers. No wonder they have a less than 2 rating on BBB.
We purchased dining room set at Raymour & Flanigan. Never ever will go to this store again. Quality is a big problem. Service is even worse. After reading reviews we decided to buy warranty. It was a waste of money. Service techs try to fix furniture with last century's techniques and technology. Please be careful when you make decisions to buy furniture. Avoid Raymour & Flanigan at all costs.
We purchased furniture with Raymour and Flanigan in December. When we received the furniture the items were damaged and so were our hardwood floors. When it came to resolving the issues with the furniture it took R&F five out of the 6 months of the promotion to settle the issue. Getting in touch with customer service representatives and actually getting them to call me back was a full time job for 5 months. At the Suffern office I was told people would call me back by the end of day or on specific dates. Ultimately, they never called and I felt like I was on a goose chase to settle the issue. I informed TD bank early on regarding the issue we were having and they encouraged me to pay the minimum so I wouldn't incur late fees.
Now I have an interest fee charged to my account which R&F has not been any help with because the promotion ended in June. R&F has not been helpful in settling the issue and to expect us to pay 6 months' worth of fees in one month when it took them 5 months to get back to us is awful customer service. TD Bank said they just needed a call from R&F to try and resolve the issue, but no one from R&F can apparently help us. Also, there's apparently only one district customer care manager who can help us but they are not available to get back to us for another 1-2 business days. After being a loyal customer to R&F for the past few years, the customer care we received has really been disappointing, nonexistent and unsatisfactory. I can't imagine purchasing another piece of furniture from R&F again.
I bought a picture from these guys 3 weeks. ago. It fell apart falling off the wall damaging my house and fireplace. They wouldn't even entertain looking it at or at least refunding me for the picture. I now have over $1000 worth of damage to my house caused by the inferior quality of this product. I will never shop there again. Terrible customer service.
Purchased 2 recliners in 8/16, with platinum protection for 1 chair. Coating began peeling on 1, so called for service. Tech took a few photos and left, told me I’d get a call. Rec’d call today from service dept. saying nothing could be done, that the peeling was considered normal, mfg. warranty only good for 1year, and nothing service could do about the peeling. When I purchased the recliners at $1300.00 each, I was told they (Bernhardt Leather recliner) were the R & F top of the line leather. So disappointed and it looks like there’s no recourse. Apparently the complaints don’t have a negative effect on their business.
Please be careful when dealing with R&F. I am someone who financed my furniture purchase, pay above what my monthly payment is and pay on time every month. I decided to make an early payment and now have incurred a late fee and also am required to make another payment as well. Their customer service personnel didn't seem to care that I pay on time every month or care that I tried to pay them early, in fact one person went as far as hanging up the phone. This company treats their customers in a way that is just simply unacceptable. If I could I'd return everything I bought and go somewhere that would cost me 2x the amount. Not to mention the quality isn't great either. Guess their customer service falls right in line with their products.
Before you go to buy at Raymour & Flanigan you should be aware of getting bedbugs in your furniture, I bought a bed and box last year 10/3/17 and now it's infested with bedbugs. I called the store and the manager is telling me that I had someone came to my house and leave the bugs and they're not going to replace even though I have a warranty. I won't be shopping with them in the future. The manager was very rude.
Before I continue, let me say that the products from Raymour & Flanigan are amazing and great quality. BUT. I must say the customer service is not. The salesperson who came to "help" us out was rude and condescending and used "his honesty" as an excuse to cover up his discourteous behavior. He went as far to say that even if we didn't make a purchase, they're too big of a company for it to matter. Which is probably true, but not something you want to say to a customer. Moving on. Then they had the furniture delivered, and they were missing a few pieces from our furniture.
When I called back to have them deliver these pieces, they spoke as though they were the ones inconvenienced with my phone call. What was supposed to be delivered on Saturday, changed to Sunday, then to Wednesday. Anyways, like I said, the products themselves are great. But if you want five stars, I suggest you pull yourselves together, and treat your customers with respect. Thanks.
Raymour & Flanigan Furniture expert review by ConsumerAffairs
Selections for dining rooms, home offices, and kids’ bedrooms, plus mattresses, home décor and rugs. Family owned and operated for more than 60 years.
Delivery: Guaranteed 3-day delivery.
Warranty: Mattress, furniture and Platinum coverage plans available.
Returns: Items that are available only online are eligible for returns for no charge.
Raymour & Flanigan Furniture Company Information
- Company Name:
- Raymour & Flanigan Furniture
- Year Founded:
- 7230 Morgan Road
- Postal Code:
- United States
- (866) 383-4484