Raymour & Flanigan Furniture

I would give them 0 stars if possible. The salesman (Tom) in the King of Prussia store said that they had a special payment offer that we could pay in full in 45 days with no interest. We received a Raymour & Flanigan credit card that we had not requested and then a billing on the credit card with a payment due 33 days after the purchase and an interest rate of 29.99%. After getting no help from the credit card "customer service", I went back to the store. The store manager said "It is only 12 days early, what are you complaining about?" I told him that it was not what I was told and he said that I should just pay the full amount by the due date.

Don't go there. Shop around and if have to pay for better quality... I bought a accent chair from them and now waiting for a furniture tech to come see it. The salesperson never informed me that they had a no refund policy... That would be the first alarm going off. They do not stand by their products... Very dissatisfied with them.

Product and store really zero stars just had to rate one to submit review! I purchased a bed $810.30 from Raymour & Flanigan 2/24/2019, Tara the salesperson failed to mention that if the expensive waterproof cover was not purchased then the bed could not be returned or covered by the 45 day guarantee. The store pulled, tagged and delivered the wrong bed with my name on it. After the delivery I found some additional alarming tags, a bright orange tag labeled HOT!!! And a small blue tag with another customers name on it, the bed was the wrong size as well. I called immediately and sent photos to a someone at the store of the bed (still wrapped) and set up a time for the next day for an exchange.

We bought an expensive leather sofa (we saw one the same day at Macy's, we should have bought instead), from Raymour. Within 5 months the one cushion was going flat and the leather was buckling. I called the store (Exton, PA) and they told me they were sending the technician to re-stuff the cushion! I said that's all well and good since we are still in the warranty timeframe, but what if it happens again? They said you will have to pay for the service!! The guy comes and unzips the cushion and literally just stuffs it with fiber-fil! The kicker... He stuffed it more than the other one! I told customer service that this was ridiculous for such an expensive sofa and the woman argued with me. So much for the customer is always right! She didn't seem surprised that the furniture was sub-par. Bottom line, we are stuck with this defective, cheaply made sofa. We will never shop there again!!

Purchased headboard, frame and a Stearns and Foster mattress. Got the platinum plan on both items. Less than one week after delivery the rail of the bed frame split. Contacted them immediately and sent in required photos to show damage. Response from them was suppose to be 72 hours. That did not happen. Contacted them and for some reason the representative could not comprehend the reason for the complaint. I hung up and someone did call back and once again explained the dire situation of the possibility of frame collapsing with two senior citizens in the bed. Said to give her to the end of day (Friday) and she would contact me Saturday. That did not happen.

In May 2018 my husband and I purchased all of our furniture for our new home through Raymour & Flanigan. 9 months later, our dining room set's finish began to wear off. As this furniture was not cheap, we were very disappointed and are anticipating the other chairs and our matching server to soon have the same issue. As it was under warranty, we called to have the furniture exchanged. Upon reading recent reviews of the same dining set, there were several other customers with the same issue.

Bought a four thousand dollar mattress and box spring about a year and half ago. The box spring support fell apart. When contacting customer service and the store all they would say is "Sorry nothing we can do." Granted it was a floor model. But at four thousand dollars they assured us there was nothing wrong with it. Our other mattress and box spring in the other four bedrooms were purchased elsewhere and for far less money and have never fallen apart. The only customer service offered was to sell us another one.

They do sell things cheaper but the reason being it is low-quality stuff. They also don’t stand behind what they sell. They sold my sister an adjustable bed, that in two years stopped working and will do nothing to make it right. They had her call the company that made the bed and she was charged a high amount to send someone out just to look ago it. Then will send us the spartan and we are expected to fix it. Needless to say she hate pay ahead of time and still now one has been out to look at it and it has been 5 days. Raymour's answer was, "There is nothing we can do." Then they talked Her into a frame and it does not serve any purpose. I bought a bedroom set and the backs of the dresser were not finished to my liking, I called and they not another one, worse than the original and the guy that came did not even put it on right. They sell crap and don’t stand behind their crap.

If I could give less than one star I would! This store and this company have been absolutely awful to my husband and I! We purchased the overpriced platinum plan but when we tried to use it to replace damaged furniture it turns out the $200 plan is a total scam!! After fighting for a week to get someone to speak to me about the plan, I was finally able, after much arguing, to get a partial credit. When we choose a new item we were then informed we can't use the credit to buy it!! The brick store said we can only use the credit for in stock/floor stock items- none of which matched the small room we were trying to shop for. I am very disappointed and I hope that our terrible experience can help others- don't buy from Raymour!!!

Purchased a 900 dollar bed. Within 8 months of began to buckle and sag. 7 year old nephew removed tag from mattress. Raymour said they are not obligated to replace because tag was gone. They had my receipt. Implied that I could have sewn a look a like mattress. DONT BUY FROM DISHONEST COMPANIES.

I was looking to purchase bedroom set... Found one I loved in Raymour & Flanigan. To hold the price, they told me I can put a $20.00 deposit until I was ready to go ahead with the deal... They said it would hold price for 30 days. Before the 30 days was even near, the sales guy, (not even the one I was dealing with) called me 4 times... I told him I was not ready to go ahead & if it was a problem, I would come get my deposit back. He said, "WE CAN PROBABLY GET THE DISTRICT MGR INVOLVED FOR A BETTER PRICE"... I liked that...however, I needed a few days to go back with my husband. Well... I went back on a Sunday, the was extremely nasty & pushy... I have never even met him before, because like I said, I was dealing with some other sales person that must have left there.

This store sells very cheaply built, faux furniture and charges top $$. I spent over $5k to furnish a living room and dining room. I purchased top tier warranty plan and had serious issues from chairs falling apart to leather fading and mechanical issues with recliners. These incidents occurred regularly and even after a replacement the product was still junk. The delivery guys were extremely rude and customer service would not honor my repair request. I highly recommend A REAL furniture store if quality is important to you. If not save your money and get IKEA, Ashley or Walmart furniture because the quality will be better or equal to this company's original products and they will protect your investment without a bogus "Platinum Warranty". I would not ever recommend Raymour & Flanigan to anyone, ever.

Bought a recliner in 2/17. It was great at first, but then the seat started sloping to the right and became very uncomfortable and unhealthy. Paid $34.95 for 5 years of protection. Called today 2/19 and was told there was nothing they could do. They said they would come to our house for a cost of $75.00 and still would not be guaranteed. What did I pay $34.95 for? They said, "You would have to had to recognized the problem within a year." STAY AWAY FROM THIS COMPANY.

I am highly disappointed on the platinum coverage with Raymour & Flannigan. My husband and I opted for the platinum package to have a peace of mind on the investment we made 3 years ago. Not knowing the coverage or warranty is all a scam and a waste of money. I am extremely dissatisfied with the quality of Raymour's leather pieces for the price I paid the Leather set should have lasted more than 3 years in great shape. The color on all 3 leather pieces is fading, chipping, peeling just horrible and unacceptable from the reputable Raymour & Flannigan furniture store.

I purchased an expensive full size bed, box spring, and frame from R&F last year for my young son. Within eight months the box spring had broken down on the left and right side. It just collapsed and could not support the mattress. I contacted R&F and they sent out a technician to look at it before a replacement box spring could be sent. I thought for sure they would replace the box spring since it was under a year and sat on the high end frame they sell. The technician agreed that the box spring was defective and that it would be replaced. I received a call from their customer support saying that it wasn’t defective and therefore not replaceable under the warranty. I told her that the tech told me it was defective and would be replaced. The rep said the tech told her it wasn’t defective. I felt scammed and had no other recourse than to contact the maker of the bed, Sealy.

I went into the Raymour and Flanigan showroom in Farmingdale, NY to look at couches. I saw a couch I liked, took its information sheet and left to go shop around. I returned home and decided to make the purchase from Raymour and Flannigan. I went online and ordered the couch that I had sat on in the store in the color I wanted. The couch arrived on 12/18. I immediately called attention to the fact that it was not wrapped in plastic and was dusty and had hair and lint on it. The deliveryman said "once it's in your house, it's yours. No returns."

I bought a sofa from Raymour & Flanigan in June 2018. After 4 months the material on the cushions began to stretch and sag. I called to complain and was sent a new set of cushions in November 2018. Not even a month later the same thing began to happen. I called to complain again and after a month they sent a technician who said this was normal and the cushions were intact. I then received a call from a customer service representative who told me the same thing. When I told them I am not satisfied with this sofa I was told they could not do anything about it. So much for the manufacturer's warranty and Raymour and Flanigan standing behind their merchandise. I will not be buying furniture from them again and will make sure friends and family know of their poor customer service policies.

We ordered furniture from Raymour & Flanigan for our new house - 2 sofas, a settee and dining table + 4 chairs and a bench. The day of the delivery, the drivers called way before the scheduled delivery time to say they would arrive in 30 minutes. I had recently (10 days prior) had an emergency c section and was staying with my in laws 40 minutes away so I told them I would drive up immediately and to wait.

Overall experience was not bad from the beginning. The salesman was polite and not pushy. Provided a clear understanding of the selection, pricing and delivery guarantee. We verified that the pieces we purchased were in stock and a delivery date. Notified the next day that one of the items was out of stock and it would not be arriving with the other items and no date for its delivery could be offered. I talked to the store manager and asked him what could be done and he indicated there were multiple options. I asked what compensation would be offered since the guarantee was not going to be met. He offered no tangible option or solution. I feel that if stores are going to offer a guarantee it must be backed by some form of resolve and compensation to the buyer. I call this false advertising. I would never recommend this store or any other in its domain.

Ordered a small table online that was delivered to my local store. The box looked ok, so I did not check. Was damaged and was told someone would be at my house today to fix. No show, no call. I called them only to find that they cancelled the service call and did not call me. Was told they would be in touch. I will never buy from them again.

Ordered a bed frame from Raymour & Flanigan in June. After just over 5-6 months of use, the frame snapped due to it being improperly assembled. After calling multiple times to get the issue addressed, they told me they would exchange the bed. I received no further communication from them or even a time frame of when to expect the replacement, so we disposed of the broken frame, as we live in an apartment and it was a safety hazard.

We bought a very expensive furniture including the recliner, we paid for 5 years guaranty. The furniture were supposed to be leather and our guaranty was supposed to cover everything. Less than a year with the product the leather started to peel off. We contacted customer service and their answer was that the damaged experienced by the furniture was not cover by our plan. I am so disappointed with this furniture store that we have initiated a campaign among friends and family no to buy from the store. We took pictures of all the pieces so we can share them with other people. This is the worst investment in our lives. This store should be out business by ripping off people. They should be ashamed of themselves. We took that pieces of garbage out of our house and bought something from Macy's.

We bought a Oakley 6 piece set from R&F. Within a few days of purchase, something popped (most likely a spring) inside the backrest of the chaise lounger that is a part of the set. I contacted customer service, and they said that it would be about 2 weeks when a technician could come to our place to fix the problem. They would not give a time window other than saying it could be any time during the day. The day was today. I waited the whole day, and nobody arrived. No phone call or email either. So, when I called customer service again, they said the technician called but nobody answered the phone. That is totally untrue.

Purchased 2 loveseats so my husband and I could have our own. Mind you this was a replacement set because the first set fell apart within a year. The tech came to my house yesterday and looked at the seat. He said clearly it is broken and can’t be fixed while he was sitting in it. He took a picture and sent in his report. Today I got a call saying it was normal wear and tear. My husband and I are the only ones that sit in these. When you sit in it you drop down like there is a broken board so you sink way down. I sit in mine as often and it does not sit like his. So what you are telling me is cause we sit in our chairs they are supposed to break in a matter of 5 years.

Raymour and Flanigan has the worst customer service. I had purchased many items from them in the past. They do not care about the customer at all once the purchase is final. I will NEVER buy anything from them again.

We bought a dining room set there. It wasn't cheap but when it came it was cheap. The chairs obviously did not come with the table because they are too high. In addition, one of the chairs was shaky. We called to have it replaced. After much, much conversation they finally came to replace the chair. When I asked if they checked their furniture when it was delivered to them, I was informed that the way they receive the furniture is the way they deliver it and see no reason to check. The table is shaky now and the cushions on the chairs are deflated.

My 1st purchased was a leather sectional, and that broke at the seam within a couple of months and could not be repaired because cushioned was attached. So I was able to select a different set (Bernhart name brand), more money, Loveseat 1400 and sofa 1500, thinking better quality. "Negative". The stuffing on the loveseat is starting to come down on the sides of the and gather in the middle, making a small bulge. So my new option now is to replace loveseat with different piece that's not the same matching one, and get credit for the big sofa since it's been used. Not to mention my bedroom, the tall dresser cracked and the repair was... more pudding, paint, and shine. I'm so disgusted with all of their products. I will never purchase another thing from them. I am planning on getting the media on my side and I'm reporting them to the BBB and also Attorney General.

Ordered sofa from Flanigan website... dimensions listed were 74 inches from inside arm to arm... actual size, 68 inches, that's six inches less to lay down on, not one or two!!! Arms are listed as 5 inches wide, actual size 7 inches!! Total length listed 84 inches, actual size 82 inches. WOW... called immediately to report this to store in Greece, NY... Cust Service manager Maria ** informed me no returns, receipt clearly states that and we signed it. She could care less. We are long time customers, just kept repeating, "You signed the receipt." Her response to losing us as customers forever was "yup"... and then "yup" once again... Isn't it unethical to sell furniture that has fake measurements?

Purchased a desk, a chair and file cabinet. No problems with the experience until a caster broke on the chair. Called their customer service number to purchase a new caster. They could not do anything to get me the new caster. Definitely done with them. It would have been so easy to keep me as a customer.

Purchased this leather 3 seat cushion, saddle armed (hâte them) 2 recliner couch. Will be 1 year 12/1/18. Couch initially seemed comfortable in store. Home not so much. Can’t lay down, right side totally sank with a hole, sinking in front, footrest collapse, need to rotate sitting needs to keep couch looking even (pathetic), back of coach for my bad back. Horrible. No head or lumbar support when reclining, and finally and most importantly no sick, fluey, fever, coughing watching TV couch potato expérience on this piece of crap. And it wasn’t cheap. DO NOT BUY!