Raymour & Flanigan Furniture Reviews

We bought an adjustable bedframe. Our salesperson, Funda, was exceptionally personable and professional. She showed us several bedframes and explained the attributes of each. Funda was extremely helpful by answering all our questions that helped us make our final decision. We decided on a mid-range price bedframe that gave us the options we were looking for: raise head and legs separately and together, lumbar support, massage feature and memory feature. The delivery was on time. The crew was also very professional. They removed our mattress from the existing box spring, set up the bedframe in minutes, and placed the mattress onto the new bedframe. They removed all the packing materials and said goodbye.

What an amazing experience with Christine at Raymour & Flanigan on route 17 N. in Paramus. She made my experience seamless. Knows the inventory and was able to pick out exactly what I envisioned for my bedroom. She knew what would fit and guided me through the process. I can’t thank her enough.

My wife and I had the pleasure of being assisted by David at the Raymour and Flanigan on Central Ave and I must say we are well pleased. He was very pleasant, kind and professional.

I ordered the Holden lift chair. Very happy with it. Was extremely happy with my salesman David. He was knowledgeable, friendly and experienced with the furniture. He was able to have it delivered in 2 days. Delivery was smooth and quick. Very happy all around.

Purchased a full size bed this past week & every step of my purchase was great! Spoke over the phone to the Showroom Manager in Secaucus, NJ, MOHAMMAD **, & made appointment to check out mattresses the following week. Met with him and was delighted by his knowledge of products, professionalism, and kindness. He made sure we got the best deal & discounts available to us. It took only minutes to make a decision on the right product for me. Just got my new bed delivered yesterday & I am very pleased with my purchase. THANK YOU, MOHAMMAD!!!

Customer service is completely useless, their premium warranty means nothing! Do not waste your time with Raymour & Flanigan… The stitches on our loveseat are coming apart. We submitted a warranty claim and received no response. Nothing! The only way I’ll get a response if I go to the store and talk to somebody in person, like I said, don’t waste your time with these clowns, look somewhere else.

DO NOT SHOP AT THE RAYMOUR AND FLANIGAN AT 125TH STREET IN HARLEM NEW YORK!! I've shopped at Raymour and Flanigan over the years and all went well. BUT after the experience at the Harlem store I will NEVER SHOP WITH THEM AGAIN!!! THEY ARE THE MOST UNPROFESSIONAL people that work the sales and management! I won't name names but just trust me they are snakes and move on manipulation and greed... I plan on canceling my Raymour and Flanigan credit card because of the staff at this location... I don't want to list the entire scenario but if you know 3 card monty it's like that dealing with the people at this location.... Plus the complaints get nowhere because you only work with customer service reps and never the corporate staff.... They are the absolute worse!!!

Waited 3.5 weeks for a mattress, that should have been delivered within 1-2 weeks. They scheduled two deliveries, and cancelled them both. Horrible customer service, where they keep pointing towards other departments. Ended up filling a charge back, never again!

One of the worst customer service. They deserve -5. I bought king bedroom set which came broken. They send someone to repair it but gave them wrong information to repair to it. They finally came to repair it but still feels wobbly. When I called for the return they said there is no return policy even though I spend 400 dollars for the warranty. When I express my frustration they just ended the call. I would not refer them to anyone.

The only reason why I’m giving 1 star is because you can’t give zero or negative stars. They took my order online and never got the certificate of insurance correct. After a series of about 35 emails back and forth they still couldn’t get it right. After promising me that my order was cancelled they still sent the delivery to my residence. After promising me a $200 gift card I still never got anything. I encourage anybody thinking about ordering from them to absolutely not order a single piece of furniture from this company.

I purchase the 'Carmine' loveseat and chair from Raymour & Flanigan when I moved from NJ to MA for a new position at a university in Cambridge, MA. Ever since Day 1, my R&F loveseat and chair have squeaked loudly whenever I sat/sit in them. The first time that I had a service repairman come to my apartment, I could not reproduce the squeaking in his presence. So, he did nothing.

I purchased a full size mattress and platform bed. I am a senior and partially handicapped. The sales person was nice but really set me up. I got the bed and it was too high for me to get into. I called and was told no way can I return it for a mattress that is not so high. I could only get something of equal price. There was not anything that was equal price, I am stuck with a bed I cannot sit on because it too high and have to hold onto something to climb into the bed. When getting out I have to slide down the mattress until my feet hit the floor. they are a horrible company - all about big sales and high commissions for their staff.

Dealing with Raymour & Flanigan’s online service was an absolute disaster. The experience was riddled with poor communication, blatant rudeness, and an arrogance that’s shocking for a company that relies on customers to stay in business. The level of unprofessionalism—from dismissive responses to a complete lack of accountability—makes it clear they have little respect for the people they serve. It’s unacceptable, and frankly, embarrassing for a brand of their size.

I made a purchase thru the 18 month credit. Nver got a card so I called to try to make a payment. Wanted to talk to customer representatives. It will cost 9 dollars to do that. This is terrible. I will never go there again so buyer beware. If you plan on financing don’t do it. Find another furniture store.

The 2 stars are for the sales staff, otherwise I would have given 1. I bought a power recliner, with an extended warranty, because R & F said that repairs were done by them instead of by a third party. When the chair stopped working I made an appointment. I waited all day. They were a no show. No call, no explanation. I have since tried two more times to make another appointment and they can’t be bothered to call me back. The warranty is a scam, and they have lost my business.

From beginning working with Nicole sales from the Mattydale NY store, professional, not pushy, extremely helpful. And delivery both times, very professional. there was a small hiccup with our 1st, but communication was fantastic, and very happy overall.

To whom it may concern: I had a very difficult project involving selecting the right mattress and frame and arranging efficient delivery on a couple of days notice to a senior facility, where my mom was being transferred. Contrary to all expectations, we were able reach a real live person, Michael **, who works at R&F's While Plains, NY store. Not only did Michael spend time helping us choose the right furniture, but was instrumental in forwarding the proper insurance (COI) to the Senior Facility. Michael was very responsive, even forwarding to me his cell phone number so I could follow up with him directly. The delivery went very smoothly and the furniture looks great. If it was not for Michael and his attentiveness, we probably would have thrown up our hands in frustration; R&F's website is not easy to navigate, which prompted our call to the White Plains store.

Raymour & Flanigan has a President Day's Sale up to 35% off. I just spent 1,600 dollars and got 25 dollars off. When I questioned it I was informed on only selected items. The advertisement worked as it got me in the door. The only reason I made the purchase is because it was for my 86 year old mother and I am visiting from out of state. I will never shop there again.

My husband and I are very disappointed with several aspects of the customer service with R&F. When we purchased a loveseat in November on Black Friday we asked if they were able to wait till Feb 01 to deliver and they said yes prior to us completing the purchase. The beginning of January they started calling and texting to tell us the love seat would have to be delivered early or we risk waiting several months to receive it. I didn't realize at the time they didn't get credit for the sale until we took delivery. We accepted delivery the third week of January and it arrived with a broken control screen. I have reached out 3 times for service both online and in store and I only just received an answer that they are waiting on a part to be delivered with no ETA.

The only reason I'm writing this review is because of the sale person that help me. Not that it's anything wrong with Raymour and Flanigan, that's just me. But Ethan my salesperson was amazing. From when I first walked in the door until my furniture was delivered, actually even after that, he made it a point to call to make sure everything was done properly. I had a little problem with one of my draws at the foot of the bed and he jumped right on it...amazing. Well mannered, professional and friendly at the same time. Not pushy like some of the other sale people. Thanks Ethan, you deserve five stars in all aspects. 🌟🌟🌟🌟🌟