Raymour & Flanigan Furniture

So I call them, mind you this is a week later from When I placed the order and the guy says to me, "Oh we put that into fraud prevention the day you ordered it." I went through the roof had I been standing in front of the little weasel. It would have been ugly, anyway. He then says, "Your going to have to verify where you say you live via fax" either send a bill that comes in my name or copy of my license etc. "No.I’m not sending you anything pee wee." So Raymour took my $1600 bucks though but we’re so concerned it was fraudulent hmmm. This company is fraudulent, for a whole week they never bothered to call, email, anything at all to inform us so we could straighten it out so my delivery would be here on time instead their lazy ** did nothing but take my cash.

So after my girlfriend verifying she authorized the charge they call me, all so apologetic and nice which had no effect on my thoughts about everyone affiliated with this unprofessional fraudulent company, to set up delivery. Now being my nonfraudulent purchase was supposed to be here yesterday you’d think they’d go out of their way to get it to me ASAP. Seems how they dropped the ball and messed everything up so bad NOPE! I now have to wait a whole mother week. They offered nothing! So STAY FAR AWAY FROM THIS HORRIBLE COMPANY! I should have went to big lots where their customer service is kick ass. I’d a got what I was looking for at a much cheaper price and same quality stuff if not better. Lesson learned!

Unfortunately it definitely was not what was offered within the store so my husband and I returned back to the store, took photos and measurements of the sofa cushions that were offered in the store and they were 6 inches higher than the ones that were offered to us. Upon getting back to customer service which took us several days to get in contact with somebody that would call us back or take your call we were told that in some cases in the stores sofa cushions could be remodified because of the wear and tear of customer uses.

Weeks going to the customer service representative that we feel cheated and at this time we were contemplating on returning the sofa. We were told the sofa could not be returned because they could not receive item because it was used already so we were told as a courtesy that they could modify the sofa cushions to add additional stuffing. We were unhappy with that decision but at this point we had no other options.

Three days later on sitting on the couch the right armrest caved and obviously the sofa was defective. Took an additional seven days to get back in contact with customer service. Finally got a manager on the phone who explained as a courtesy with all the inconvenience we had with the sofa she would replace that one section of the sofa which was done so a week later. We are now two weeks into the replacement piece as we’re sitting on the extremely uncomfortable because the new ones have not yet came in which is now about six weeks later. The sofa is creaking and sagging. I have sent numerous emails back-and-forth to customer service. They need to set up a new service date at their convenience which they cannot give me a timeframe and I cannot afford to take another day off of work since this has been the third service call on a brand new sofa.

I spent a large sum of money in the store in the last two years and I find it to be completely unprofessional and the quality of furniture that they are offering lately. I guess my lesson learned spending more money is not always the best option. Might be best to go to a discount store and get what you pay for if you need to replace yourself over several years. The reason why we purchase the sofa and spent a large sum of money on it was because we were under the impression that we would have it for at least 10 years. But my lesson learned is to stay away from Raymour & Flanigan because they do not hold up to the quality and standards of what they did at one time. Seems like it's just a mass production of cheaply made overpriced furniture.

So now I am out a sofa, called 8 times never heard from the store. And the girl at main office in Gibbsboro told me I had to call insurance co to get my 40 dollars back if I wanted the insurance money back. They stinks. And their furniture is another thing. I also bought dining room table and the chairs were falling apart. They came out twice to fix them. I got so frustrated with the table cause it also scratch easy. I bought another one which cost me another 2800 for table and chairs. And had to buy a glass top to protect it cause they use cheap wood. I am done with them. Be careful.

They denied the claim saying it was left out all winter... Who are they to tell me I left them out all winter. And even if I had left them out there was no indication from any salesperson or any information stated on any paperwork no to do so. I was persuaded by the salesman to get this added coverage. He stated to me, my niece and her boyfriend that he purchased the plan when he bought a couch. He proceeded to tell us how he did a “cannonball” on his couch and received a new one because the couch could not be repaired. I am so upset about this. They need to be called out for this false advertising.

It wasn't until I started loudly complaining and other customers heard me that the store manager came over and said that they will not charge me for the cost of the chairs, they'll only charge me for delivery. I again, loudly, expressed my frustration at their lack of customer service and honor and she said, "OK, we will make a one time courtesy and not charge you for the delivery". So we get the chairs, all fine.

Flash forward to March 2018. A standard sized person was sitting on the chair, and made a movement to get up and we hear a loud crack. The right front leg of the chair cracks, the screw holding the joint together pops out. The chair cannot be fixed. I call R&F, thinking I still had a "Platinum Protection Warranty". Apparently not. Since the "courtesy" was extended to me for the defective chairs before, my warranty was voided. This was never communicated to me. The rep says, "As a courtesy, we can schedule someone to come out, but you will have to pay for parts". I asked to speak with a manager, she says, "OK, one will call you back". At the beginning of our conversation, I mentioned to her that my phone number changed since the original order. When I inquired if she had my phone number, she repeats the incorrect number. I'm waiting for a callback...

The fabric was already starting to look stretched. There were wool or fabric knots (black in color contrast with the beige fabric) forming and spreading through the sofa. Overall the furniture started to look old after only 5 months.

the inspector told us we will get a call in 2 days with the results. That call never came. We called numerous times. Finally got someone only to be told it was normal wear and tear, nothing they can do. Realy? 5 Month old new furniture? We told to have their superior call, that call Also never came. We are trying to contact them again to dispute. We Are being told we will get a callback, that never happens. Currently we have yet to get that call. But we continue to call them I order to get someone of authority to speak with us. Wish us good luck!

So I see so many negative reviews and unhappy clients there must be something we can do to hold Raymour & Flanigan accountable for their unethical practice and lack of customer care and selling low quality furniture. Buyer beware. Our experience is very negative and I thought it may be an isolated case, but I see that so many others have similar experiences and complaints.

They said that they call us. I call them. I sent email and never got an answer. They also lost the below purchase since due to the issue I decide not to move forward with the below purchase even the below sales associate was really great. Just to be clear the below sales associate is really nice and helpful. Customer Code: **. Ticket Number: **. Order Date: 1/28/2018. Delivery Date: Merchandise is on hold or layaway. Sales Associate: Javier **.

A few days after this appointment my wife spilled a glass of water on the bench seat which is covered in fabric. She cleaned up by only using a towel to absorb the water. To our amazement the next day there was a large stain. The set was only 6 weeks old and we figured we would call for service when we got a chance.

By the following week it was raining for a couple of days and I was pouring a cup of coffee when I noticed some bubbling and cracking in the surface of the table. I called and was given another appointment for 6 weeks later. The tech showed up with about 5 minutes left in his window. He acknowledged the stain as well as 2 others and attempted to clean using his approved products. He took a couple of pictures and I was told I can either get the cushions and table replaced under my protection plan or make another selection at the store as I was now very concerned of the quality of the furniture.

What I wasn't aware of was that if you go through the plan you do not get the protection services transferred over to the new set. This was clearly a manufacturer's defect and no fault of my own. I took my own pictures and they still refused saying the tech noted that the bubbling was probably caused by condensation from under a glass of water or beverage. Who knew you couldn't get any moisture on a kitchen table and not get damage...really? The service department or customer care promises to call and try and help but no one calls and then they want to charge you a delivery fee if you reselect another item as a replacement.

I am 62 and have had a few kitchen and dining room tables in my day and never seen such poor quality and even worse customer service. My issue is still not resolved as I am not happy about putting out even more for another set and the delivery charge. I will never buy another item from this company and I will make sure I inform anyone who thinks about purchasing anything from them. Their products are poor and their service contract is not worth the paper it is written on, just another grab at the consumers hard earned money.

Updated on 03/14/2018: If I can give zero stars that is what I would rate them. Upon much back and forth with customer care and Platinum Service they decided to allow me to pick another dining room set from the showroom. They would carry over my Platinum on the chairs but would refund the remaining balance on the table portion itself. I went to the showroom and dealt with the store manager and picked out another set which was slightly higher in price. I paid the difference and with some discussing the delivery fee was waived. Yesterday they came and first took back old set, they then set up the new set. I immediately noticed the fabric was not right on the chairs as it was bunched up and did not look right. The delivery person told me once I use it that would disappear.

They then removed the cover on table too and both me and my wife noticed 5 areas where the wood laminate was already bubbling up. I then told them to take entire set back as I did not want to get blamed for any further damage. I called store and spoke to a salesman who took my info and was going to relay it to manager. About an hour later I received a call from customer care and they asked what can they do to resolve. I want a total refund!!! I was told a store manager would call me back to discuss. Dealing with this horrible company for last month I know not to hold my breath waiting for a callback. I called my credit card company and now disputing all charges for a full refund. Raymour & Flanigan is a complete horror show.

As we were adjusting in place we realized how wobbly it was. This is when we noticed the tack in glide on the bottom of the front right foot was missing. We also noticed that the center leveling leg was not touching the floor. We grabbed a level to ensure our floors were level and they were. We also noticed one drawer did not glide as smoothly as the others and gets hung up. We called the device department and they were going to schedule a tech 2 weeks out, not acceptable. The local office was them able to fit us in last Friday, once again, with a "window" that we never received a call for the time the day prior so we had to call to ask for it and it took 2 people to find the appointment to tell us someone would call in the morning with a time in the afternoon.

Friday arrives, my husband works nearby so he waiting for the call... noontime arrives and still no call. He calls and they say around 2 so my husband came home at 2. He stayed until 3 and still no one so he went back to work. He then called them back at 3:45 and they said they were about 10 minutes away. He told them they may have to wait 5 minutes since my husband has to pick up our daughter from daycare at 4 before they close. The "service tech" said he isn't waiting so we told him to just pick up the dresser and we didn't want it since we waited hours for them but yet they never showed when they said they would. The tech then said he would grab a burger and then be here.

The "tech" arrives which turns out to be a 3 man delivery crew... NOT a service tech for a service request. He puts the new tack glide on, looks at drawer and says it just needs to be worn in. Dresser was then level. I arrive home and notice the tack doesn't even match and the center leveling foot is no longer there. Ridiculous, seriously becoming the biggest headache.

Now, I'm okay with this "issue" but you should be aware: The first photo below shows the dresser in your Seekonk store. The second shows the one that was delivered, much darker. So now yesterday I go online and find this dresser is on sale for $130 less than we paid. We would like this credit since it had only been a week. We are told we can only receive $50 back since we already got it discounted for the inconvenience. Well, if I saw this sale prior to delivery we would had received the refund as well as an inconvenience refund so there is no reason we shouldn't be issued this. I also had a friend ask 2 weeks ago where we bought our furniture and I recommended her to them, I am now going to call her and tell her I wouldn't bother dealing with them since the customer service is far from acceptable. We were told by the store manager we would receive a call from the regional manager today and have yet to hear from him. 2.26.18 7:38pm.

Last night got call from someone named Maria. Said cannot be repaired due to out of warranty. On the website of Ashbury queen bed frame it said applied chemicals to keep frame from cracking splitting for many years. WHAT. TWO AND A HALF YEARS IS MANY YEARS!! Still waiting to hear from original rep. Will keep you posted. We are refusing to pay the $75.00 dollars just to have tech look at problem! SO FAR RATING ONE STAR FOR ORIGINAL REP!

In addition, with the three days free delivery advertised in their TV commercials, we thought that meant free delivery. First was the 1-year interest free, not 2 years. On the day of delivery, they require a 4 hour window and they would call to more accurately pinpoint the time, but should be around 2:30 PM. Well we work during the day so I scheduled a half-day vacation and they agreed to call and give better details on their delivery time. I did receive a call about 10ish asking if they could deliver earlier, around 11:30 AM. I agreed and left work earlier. It was delivered around 2:30 PM, a bit frustrating, but trying to be understanding as things can happen. Next, we discovered a $149 + tax delivery fee. We called and were told that was because we purchased a bed frame. So much for the TV commercial saying three days and free delivery.

Next, after about 2 weeks, we decided we wanted to exchange the box spring. The bed frame is significantly lower with higher sides that now we hit our knuckles on the bed frame every time we make the bed. When I called the first time, the manager said that the time period is 45 days and we only had it a couple of weeks, he suggested waiting until later to ensure we like the mattress and make 1 exchange if needed. Makes senses, so we waited another week and a half and we have decided the mattress is comfortable and we will keep the mattress. My wife calls and is transfer to a manager and he says, "No, it is too early to make the exchange. Give it a couple of more weeks and if you still feel the same we’ll exchange it."

Roughly, day 36 of the 45 days we called again, get a manager right away. She informs us that there is a $90 exchange delivery fee. Here it is, the TV commercial says free delivery in 3 days or less, the salesman tells us to buy the mattress exchange and he kindly throws in the mattress pad. Plus, we talked to two other managers and no one had mentioned the $90 exchange delivery fee. My last straw, really feels like we were swindled and will never go back to Raymour & Flanigan, there is no plan talk. Talk about overpromising and underdelivering, really! Now I am taking another half-day vacation, renting a U-Haul cargo van and making the delivery myself for about $38.

Thank God my surgery was postponed until 2/21. On January 17, I contacted Raymour and Flanigan to find out what time the furniture would be delivered. They did not have me scheduled for any delivery! The recliner still hasn't arrived and they have no clue when it will be there. Since I had already donated our old recliner and couch to charity, I asked if they could deliver just the couch. No, not until the 21st. So now I have a family room with no furniture for five days and have no idea when the recliner I was promised will arrive. Of course, they were happy to take my money that day and promise whatever they had to get it.

The delivery went fine. Two days later, one of the adjustable frames craps out. So here goes my blood pressure when I call. When I explained to the receptionist my problem, she gives me an incorrect number the first time. When I called back I was given another number which I called where the answering machine of a 20 minute wait. This turned out to be a 70 minute wait. Yes we kept calling on other phones but that did not hurry anything.

When someone finally answers, she tells me I have to call the maker of the adjustable frame. Do you think the receptionists could have told me that? So there is no immediate fix since this is MLK weekend. So maybe the maker of product will have a better date than the one at the store which was 11 days later. (Incidentally they know I just returned my rental hospital bed) but not their problem. So I suggested to the Manager, with one day delivery, just bring a new one. ABSOLUTELY NOT! A tech has to look at the broken one first & confirm or fix. So if you have any issues that demand attention & accuracy, I'd suggest going to Bob's. This is my last trip to R&F.

Time passes and I receive another call stating they are sorry to inform me that they cannot have the delivery men back out. Supervisor assured me he will take $65 dollars off and give me a $100 gift card. Neither received anything promised. Finally they come out on date they were originally supposed to, only to see they passed me off used furniture! I will never do business with them again! Please go elsewhere for your furniture!