Raymour & Flanigan Furniture Reviews

Today I received a call from Hakem who identified himself as a manager of Raymour and Flanagan regarding my complaint. We discussed my complaint and he apologize totally for the rude behavior of the staff. Hakem expressed concern for any inconveinience that I indured, and informed me that he was ordering seats for my three chairs and also giving me a $100 gift card to. use in one of their stores. I appreciate the speedy response, and the excellent customer service that this gentleman exhibited in resolving this issue. Thank you Consumer Affairs and thank you Hakem of Raymour and Flanagan.

I bought a set of three living room table. They didn't have in store so they said, "We're going to be ready for pick up in a week or so." I called them when supposed to be ready and they said to call after a week again. After another week the same story. Very unsatisfacted not professional.

We purchased a new memory foam mattress and box for our child. In the showroom it felt very soft and comfortable. When it arrived my child couldn’t sleep on it. She cried that it was too hard. My child has ASD which means she is affected by hard surfaces, fabrics, seating, etc. So this soft mattress seemed very soft upon trial to all of us in store. But the one that arrived had no manufacturer tags or brand label on it. There was no way to tell if it was the same one we chose. The company sent out a tech to see if there was something defective with the mattress or box. He said both were as they should be, but concluded the mattress in store was probably much softer due to wear.

I recently purchase 2 items from Raymour and Flannigan and I have their store credit card opened. They sent me an incorrect bill and when I called the customer service to ask about the bill, the customer service in their credit card department were so rude and unprofessional. The guy on the customer service call, his name was "ERIC", he kept on calling me by wrong name and was very very rude. He did not resolve my query and I had to go to the store to have my bill resolved. DO NOT GO THROUGH THIS STORE. They have very bad customer service and even though they promise that the customer service will help you with your inquiry after your purchase, once you have purchased their item, THEY DO NOT CARE ABOUT YOU. All they care is how much sale they can make and once you buy furniture from them, even if you have genuine issues they do not help you with anything.

My husband and I purchased a sofa bed, loveseat and 2 recliners today. When we walked into the store we were met by a very friendly, professional and knowledgeable sales consultant, Tony **. We knew exactly what we wanted prior to going there, so the purchase was an easy one and Tony didn't try to dissuade us from looking at anything else. We asked to see what other mattresses fit into the sofa bed, and Tony took the time to show them to us. Once we discussed the items we wanted to purchase, Tony and his manager worked with us to give us reasonable discounts on the furniture and a delivery date convenient for us. We were very happy with our experience at Raymour & Flanigan and would recommend this furniture store to anyone wishing to purchase beautiful furniture and reasonable prices.

Don't buy the Platinum Protection. It is a completely rip off. More than half my furniture is from Raymour which I purchased the protection plan on most. I tried to use it for two rips on my couch and they refused to fix it because I have two dogs and a cat and said that it was pet damage when it wasn't. This couch that I purchased is the second one since the last one I purchased lit on fire. The couch has electric recline and the electrical box that supplies power to the couch lit on fire. It was not an electrical problem on our end which I had check out and Raymour had to replace couch. Now the couch has two rips and they refuse to fix it. I will never buy another piece of furniture from them.

I purchased a sofa, loveseat, chair and a mattress from Raymour & Flanigan in mid-October. Everything was in-stock and "ready for delivery" except for the chair. The chair was scheduled to come in at the end of October. Everything was paid for in full. Delivery scheduled for November 6. I called to ask if we could bump that to Nov 10 because my old furniture was being picked up Tues morning and my new rug would be arriving on Wed. On Tues I get a call about delivering my chair and mattress. I asked about the sofa and loveseat?? Response: "Oh, they have not come in yet". It seems they sold my furniture to someone else anticipating they could get them in again before my delivery date. Not only did they not arrive, but they were not sure when they would arrive. They offered to go through orders and look for orders waiting for full payment and then they would pull those pieces and give them to me!!

I entered the Raymour & Flanigan in Iselin, NJ with the intent on purchasing a sofa. After selecting a sofa, my wife & I met with the sales rep, who followed us throughout the entire store. After having to complete a buyer profile I finally received pricing. To my amazement, the best pricing is only offered to those who apply for store credit, through TD Bank. What? My cash is no longer an acceptable form of payment. When did waiting for payment become the best business model?

I am writing this review in hopes of helping another customer. I have purchased two products from Raymour & Flanigan (bedroom and living room furniture) with multiple pieces. My complaint so far is only involving one piece the living room set! Let me say this first. I did not set out to bash and tarnish this companies reputation. As I stated my problem is with my living room furniture. I made several attempts to try and resolve the situation with the company itself, I believe every situation can be made right.

Bought a brand new sofa, our first NEW one ever. Big mistake buying from R&F. 2 weeks in and creaking crunching sounds, we purchased Platinum Protection. They send guy to rebuild frame that was not built right. Now 1 year later crunching, wobbly, and ripping all apart, sagging you name it. Guy coming once again. We will see upon reading warranty. Seems it is a lot of BS to actually do nothing for customer. I wish we had known better than to shop here. Would rather have money back at this point. Couch is defective junk.

It's over 2 weeks when my couch was picked up for repair. They promised it will only take 3 to 4 days to fix, till now my family has nothing to sit on. It really a terrible experience without a couch for over 2 weeks, especially for my children. I cant invite my friend over for my birthday. It really a worst experience with Raymour & Flanigan.

I spent $4000 on 2 large reclining sofas with platinum protection. 2nd most expensive sofa in showroom. Salesman said sagging covered. Not even 1 yr went by and the headrests and footrests were sagging. They fixed headrests but informed me they could not fix footrests. The footrests got saggier and 6 months later I called and was told platinum extended coverage would not cover saggy footrests, 4 in all. The sofas are overpriced, the cheapest quality material, don't buy from Raymour and Flanigan. They're overpriced and blotchy. Platinum does say sagging not covered. They're not for the people.They say anything to make a sale.

Bought a sofa & loveseat set, not a cheap price. All I can say is I wish I had done my homework. I paid the extra $ for the Platinum Plus warranty. Year 2, we began to sink into sofa. Called customer service and they sent someone out to provide a repair. 1 yr later, same problem, this time the repairman said broken frame, covered under platinum coverage and it should be replaced. Called customer service a few months later because they never called me to find out how the service call went. They said they'd have to send a repairman again because too much time had gone by. They repaired the broken frame and we are still sinking in the couch. Now they tell me it's not covered under the warranty because it's the sofa cushions which aren't covered under the warranty. This is poor quality (broken frame, cushions are fine) and poor customer service.

Bought new couches in 2013. Ever since then they had to be repainted every year. I call the platinum protection program and they say it's normal wear and tear. I say it's a poorly made product and they should look into it. The outcome of all this I'm stuck with these poorly painted couches. Paid a lot of money for and their junk. I wouldn't go back to buy anything from them again.

Raymour and Flanigan you guys messed my order up two deliveries. First one they forgot the rug. Second one they forgot the coffee table and when they asked me where you got your furniture I'm going to say from Raymour & Flanigan. Check your order because they messed stuff up. I'm going to be having a dinner party on Friday and they can't deliver my coffee table until Saturday. Folks are going to love the rest of my furniture. I'm sorry to have to say Raymour & Flanigan mess my last order. They can't even send someone out. My son took Tuesday off. We can have the stuff delivered. I can't take off another day. So sad, so sad.

I ordered a really nice bedroom set & was special order. Dresser was damaged. Two big chunks out the front. Nothing was put back in place. They left a nightstand in my living room. Still wrapped up. Now I see why they rushed out my house so fast. The WATERFORD, CT store is so unprofessional and Linda oo Linda she's a fast talker. I got 7 different stories from that lady. I will NEVER be doing business with there scum scam artists again. Not to tell you I got the bed 3 wks ago and they brought the wrong box spring so I had to wait for a new one. Raymour & Flanigan YOU really Really SUCK!!!

The problem is a product issue, service issue and a warranty issue. Product (Poor quality and hazard): I bought a three piece sectional from R&M in February of 2017 (cost was approximately $2,500). The couch began to open up from the zipper (which was stripped so would not close) on the chaise section and the pillows provided began to tear by June of that year. The chaise cushion began to bow in with only a few months use. It is only myself and my girlfriend using the couch. Staples were falling out of the couch all around the bottom of the upholstery and my girlfriend actually stubbed her toe and had a staple go directly in about an inch and a half (we have pictures). There was a sharp nail sticking out of the back of the couch which I cut my hand on.

We had a new bed delivered and things went well till we wanted to return a pillow. They would not take it back. They said once it was in my home it could not be returned. They also said I would get 72 months to pay for the $2,700.00 bed and after all the paperwork was signed I found out I never opened an account for this to happen. It was charged to my credit card all at once. I went to the store the next day after delivery to have an account opened & a credit be applied to my credit card. They refused to do this also. Very upset & extremely disappointed with this customer service.

Salesperson Wendy ** was nice during purchase but failed during horrible delivery. She emailed "that is terrible " and "so sorry " but did nothing to ease the pain of the botched delivery attempts times two. This was by far the worst experience with R&F for guaranteed delivery in 3 days.

My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.

Update 07/28/17 - Raymour and Flanigan Stratford has called to confirm tomorrow's delivery of my "New Ashley Brand Sofa" - negative. They once again tried to tell me they only carry BenchCraft - That Ashley's bought BenchCraft - and that they tagged the sofa wrong (In other words they're tagging BenchCraft items Ashley Furniture). Upon telling them that they would be wasting their time, they now want me to go to the store speak to a store manager and pick a new sofa of equal or lesser value - Oh and it must be done within 14 Days! No If, Ands, Or Buts... So forget whatever I have planned, it is the only way you will receive a new sofa - now you have to hope you find something you like within the same price range of what was purchased months ago! Do Not Be Fooled!

I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my "firm" bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.

Purchased a very expensive Tempur Pedic mattress about 7 years ago, thinking it would be comfortable for my aging body. No such luck, but I stuck with it. Now the mattress is sagging, and horribly uncomfortable. R and F sent a technician, to no avail, because it wasn't "sagging" ENOUGH! I'm sleeping in a FRICKIN' hole! Expensive is NOT BETTER!!!

I DO NOT EVEN KNOW WHERE TO BEGIN. On April 28th I made a purchase of a living room set mattress and head and foot board totaling 6000 dollars cash... We are now regretting our purchase and feel completely robbed. Dealing with the insurance the platinum protection plan that I paid an additional 349.00 has proven to be as defective as my furniture. Every piece with the exception of the chair in my living room had to be serviced.

Buying our furniture through R&F was super easy (of course it was; they wanted our money). The sales people were very helpful and patient - no complaints there. My major, major complaint is in regards to their financing, which is done through TD Bank. Just an awful system, and completely unreliable, both by phone AND online! My husband and I created an online account so that we could connect our bank account to it and make direct payments. When we created the account on my laptop, there were no issues, and we made our first two payments without incident.

I bought a bed mattress box spring from Raymour 2010 and also a Platinum Plan. I had issues almost from the start. They sent out 2 technicians and they were not helpful. It seems like they give you the hard sell about purchasing the Plat Plan but won't honor it. Basically it's your word against theirs and you have no win. I will never purchase anything from this shady company again. I will buy a mattress from a real Bedding store instead of these people who just want you to buy but won't help with their shoddy furniture when it's defective and overpriced smh. Also Customer Service are of no help whatsoever. They act like they're the only game in town. Won't see another penny from me or any of my friends or family in Life.

We purchased the outdoor couch, coffee table and 2 chairs last summer. We stored our furniture in our shed and noticed this summer that the wicker paint was chipping off the chairs after only using the furniture 1 season. Raymour came and could not replace the product because they no longer make the chairs anymore (probably because they had a lot of issues) so they issued us a "re-select" which had to be used within 14 days. No one told us we needed to make an appointment with the manager when going into the store, so we get there and they told us they could not help us. There were a ton of salespeople not helping any one but could not help us because we needed to work with a manager and only one manager works at the store. We leave make an appointment for the following weekend and are told they had a scheduling mishap and they made 3 appointments for our time slot and they we had to wait.

I purchased a bed and an emergency happened to me (not in any way due to Raymour and Flanigan). I explained the nature of the emergency to Raymour and Flanigan, who offered to help resolve the problem easily and without any charge. The team came in and within minutes the problem I had was professionally and easily resolved with the nicest of men. The company didn't have to go out of their way, but with such kindness- they have a customer for life!

Sofa almost killed my cat & now they say I have to pay to fix. 2 weeks ago I began adjusting my reclining sofa & heard a warning meow, my cat was under the sofa. When I attempted to return it to the initial position everything went wrong & she ended up caught in the mechanism. Not only caught, but her long tail had become wrapped in the drive. Hours later we were able to get her out, to an emergency vet, and her tail had to amputated. In order to disengage her from the mechanism it had to be taken apart.

I purchased two leather couches and an ottoman from Raymour and Flanigan as well as the product protection plan. Within months leather cracked and peeled. I call for repair and was told to have both couches replaced because they change the couch color. I went to the store to get new couches and was told that I could get them but couldn't purchase the protection plan because I told them that the person that checked my couch told me to ask for 2 couches to be replaced instead of 1. He also told me they change the manufacturer so my couches would not match. I was punished because I wanted my set to match.

Recliner replacement - Purchased a bonded leather group 4 yrs ago. We have since moved to Georgia. We have no children and no pets. The leather suddenly started to completely delaminate. I contacted customer service and after sending the invoice and pictures the company replaced the set. Raymour & Flanigan stood behind their product over and above my expectations. I have extended family in the Philadelphia area and their furniture store of choice is Raymour & Flanigan.

Waste of money!!! I have a promotional account which is due two days ago and it's my fault I'm not being careful. So I called and ask if it's possible to remove a accrued interest of $336. I will pay in full but unfortunately they are so greedy. In short they can't do anything they said but to charge me the interest. :(

This is a follow up review on the service that I have received from the customer service representatives at Raymour and Flanigan regarding my leather sofa. The problem with my sofa has not been resolved with both Sue the original customer service representative that I have spoken to and Cari the customer service rep in the service department have been extremely helpful in trying to do everything they can to assist me in reaching a resolution. They continue to be in contact with me in trying to find a resolution.

We bought a bedroom set 6 weeks ago, we were in the process of redoing our bedroom, so we wanted delivery July 12. 6 weeks later, I changed the delivery two days later. The day before my delivery I get a call that my adjustable frame was out of stock. Seriously??? You had 6 weeks!!! SO here I have a bedroom set that I can't sleep in. Paid $6000. Really **!!!

I purchased a living room set from Raymour & Flanigan in May of 2016. 10 days after my one year warranty, the springs of the sofa ripped through the leather. I called my protection plan since I had purchased the platinum protection. I was advised that I was 10 days past the manufacture warranty and unfortunately, there was nothing that they can do. After screaming for some time, the representative stated she would have someone come out and look at it. I also called my the arm rest on the sofas were wearing off. I have a house full of girls and lotion is a priority.

We bought a recliner a couple of months ago. It looks good and it's comfortable. It has some structural issues but not that important. For example: the wooden frame on the side pokes your thigh when you seat at far left/right. We also paid for the extended warranty they offer. Less than a week after delivery the spring for reclining broke and when we called they said they will send someone in two month because they are short of technician now. That means we could not use the recliner for two months! Anyway... no one ever came to fix it or called us about that. A month after that one of the support rods broke. Unfortunately, the quality and customer service are both crappy.

After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.

Very bad service. I was never informed about their in-house service stipulations. I bought a living room set for 1500 hundred dollars and never was told that there was a 90-day payoff fee and if it was not paid in full in 90 days, my bill would shoot up to 3000 dollars. I feel I didn't get a proper shake. It seems all the salesman wanted to make a quick easy buck. I will never shop there again. I feel betrayed and hurt (Baltimore Pike Springfield PA).

I had 2 tears in the attached sofa cushion of my sofa. This was caused by my movers, because this is how the movers returned it to me from storage. When I asked for the repair, it was scheduled. On the day of the repair my gate did not allow them in so I called. Then Raymour and Flanigan decided my cat had caused the damage. I had them review my photos and they decided again that it was my cat. I DO NOT recommend purchasing the Platinum insurance when you buy furniture in the store as they do not actually repair your furniture. It further concerns me as to the integrity of the company as a whole.

We bought a living room set on 6/24, with delivery on 6/30. Received a phone of confirmation 6/29. On 6/30 day of delivery phone call 9 am - they can not deliver until 7/2. Very poor customer service, they left my husband and I with nothing since we dispersed our old furniture - my husband is a 100% veteran of the Vietnam war and will have to spend a holiday weekend sitting on lawn furniture (not very comfortable). Raymour & Flanigan could care less. Paid cash - maybe should have financed for better service. I should just cancel but it's too much for us to go out and do it all again. So much for DELIVERY IN 3 DAYS OR LESS - GUARANTEED. Shame Shame Raymour & Flanigan. Will NEVER buy another item.

I originally used Raymour and Flanigan to purchase a couch--the process was effortless and I received what I needed in a timely fashion and with good customer service. Because of this experience, I then decided to purchase a dining room set from them, this is when the nightmare began. I placed a special order on February 28th, because it was a special order I was quoted 6-10 weeks for delivery- no problem. At the ten week mark I did not hear from the company, I called in and they could not tell me when the order will be in, they said, "We are guessing about two weeks or so." Two weeks go by, again nothing. I call in and they still can not give me an update on the order also stating that there is no phone number to contact their vendors just email and a response from them could take up to a couple of days.

Horrible experience with this "Platinum Protection Plan". The charging consoles on their couches and loveseats break almost immediately. Call the 866 # for service. They gave me an appointment 6 weeks later. I said not acceptable! They said they will order a new charging station, BUT it's being shipped from CHINA, so it's been 6 weeks and I'm still waiting to hear back. I called them today and they said, "It JUST came in, lets schedule." The date for installation is in 6 weeks time!!! Platinum Service??? NOT!!! Customer service, awful!!! Furniture, go someplace else!

Bought a mattress on the end of April for my grandson to sleep on. The third day he complained to me. I think the mattress has bed bugs. No way, did not realize, he was not sleeping on the bed. Sure enough he was sleeping in a chair... Called the store. They said no way does their beds have bed bugs. Threw out most of the stuff in the room along with the bed. Well they won't get paid. I don't have 500 like that.

We recently purchased a bunk bed and opted to pick up the bed at our local Warwick store to avoid taking time off from work. While putting the bed together we noticed that three brackets were missing and we were unable to finish the setup. I called our local store regarding the issue and was transferred to the main call center. The representative stated that I would get a call back within 24 hours. After two days of no responses I called the store again and yet again was transferred to the call center. The representative stated that due to the holiday she would be unable to give me a definitive answer regarding the missing pieces. She reassured me that I would get a callback the very next day. A rep did indeed call me the next day and left me a voicemail. I immediately called her back and left a message.

We purchased a Simmons mattress in April of 2016. This May it started sagging while I was sleeping in it. They sent out the mattress Tech and he said it hasn't sagged the required 1 1/2 inches. I told him it only sags when I'm sleeping in it. That was not their policy. So I will not be shopping at this store.

I went to the Valley Stream store, I bought a Tempur-Pedic mattress. It's been about 19 months and the mattress have a hole in the middle. I call customers service to file a claim. They send a tech over and this guy walk in my house with rod in his hand, he took the rod and lay it down on the mattress. Keep in mind if I take that rod and hit you over the head with it you will laugh. In other words people do not go and spend your money at Raymour & Flanigan. This furniture outlet is a rip-off. Never again. I will take the mattress that I bought back to the store and leave it there. I show the tech the hole and he said, "I know but this is how they want me to check the mattress." Please people don't spend your money in this outlet.

The scam they took the price off the chair for the warranty we paid cash and the delivery was giving a 3 n hour window. 3 damn hours and still couldn't make it on time. A hour after them being late called the store. Told them to cancel the chair. We will come and get our money. After a half hour on hold they said they couldn't give us our money. They will send a check. ** I paid cash so they took a 140 dollars off the price and they will mail us the money. I know I will never see it. The delivery would be there at my house within the hour. Well it's been 2 hours and they are still not here. This store is in Montgomery, PA.

I ordered a couch online on 5/27/17. My mother was buying it for my husband and I as a gift. I inputted incorrect card information for payment, corrected the information, tried again, and the purchase went through. My mother received a call that the couch had to be sent from the warehouse and then we would receive a call to schedule delivery. The money was taken from my mother's account the day we ordered. She received a call a week later on 6/1/17 that they needed proof of residency because of the initial declined transaction attempt. I was given a fax number which was not accepting faxes. I tried 7 times before I called back and said it was not accepting faxes. I was given another number to fax, which had the same results. Hours later and Kristina gave me her email to send the proof that way. I asked what the turn around time is and when we will finally get the call to schedule delivery. She said it would only take a few hours.

I bought a chair from Raymour & Flanigan two years ago. Last week the metal rods underneath the chair broke. I attempted to contact the store and the customer service center. I kept getting put on hold and then they would hang up. I finally spoke to a representative "Michael" who told me that since I hadn't purchased their warranty plan they were not responsible for any defects in the furniture they sold me. If I wanted them to send a technician I would have to pay for a service call and charges for replacement parts. That, I believe, would turn out to cost more than the chair. All they could do was give me the name and telephone number of the manufacturer [American Furniture] to see if they would do anything. I would not recommend buying from them. They do not make sure that the products they sell are reliable.

I am so disappointed. My husband and I spent over $13,000 at Raymour and we also purchased the platinum protection plan, which was an additional $300. Chuck, our salesman, was explaining how the leather sofa set we were purchasing was hand rubbed. He made us feel like we were purchasing a great quality and it was the best that money could buy (and in this particular store was the most expensive sofa set). The sofa set we purchased (sofa, and 2 recliners) cost us around $5000. After a few months of being in love with our purchase (which was for 3 different rooms) the hand rubbed leather started to crack. Now, I am not dumb, I know the difference between worn and cracked. This set is NOT hand rubbed. It was literally flaking off.

I am a very loyal customer of the Raymour and Flanigan. I am buying furniture from them since 2013 for my new condo & home. Treated me well until last January. My wife & I walked into the Cherry Hill store looking for coffee & end tables set for the family room furniture we bought from them. We saw the floor model set of tables for a price of $109.00 and bought. While support staff of the store loading the tables in my pick up truck we noticed the legs of the table were broken. The staff tried to glue on the broken legs and did not work. We refused to accept the set in that condition. Store manager a young attractive lady was called in and she replaced the set with the another similar set from the storage. We were impressed and accepted the replacement set for the same price.

From the time we entered the store we were greeted very professionally and handled in a very professional manner. Received our living room and bedroom furniture and we were very pleased with everything that happened at Raymour and Flanigan and especially the furniture and the bedroom set we are using now.

I am happy to report that by continuing to contact the store to help me resolve my issue with the defective furniture, it has paid off. I worked with 2 Managers, at the Smith Haven location, that were very responsive to my complaints. They had me come back to the store and pick out another set. I am sure we will be very happy with the new furniture. I plan to be a continued customer of Raymour and Flanigan.

Last November, we purchased a dining set from the company with the Premier Service Plan. A few weeks ago, one of the legs of the chair collapsed with someone sitting on it. We called Premier Service only to find out that it would take a few weeks before they would make a service call and replace the chair. The appointment date was set for May 6, 2017 with no definite time. However, the company assured us that they would call prior to making a service call. On Thursday morning, May 4, the company called and said they were scheduled to make a service call during the day. I advised them that they had the wrong date. No problem. They'll come to our house as planned on May 6, and they'll call to let us know what time they'll be at our house.

I purchased a dining room table and 4 chairs back in February of 2016. I am very disappointed with the furniture. There are two adults at our home. The chairs are loose and there are screws falling out.

My husband and I purchased a sofa sectional about 2 months ago. We picked an item that was exactly as shown on the floor and in stock. We took advantage of their 30 day cash payment plan too. A couple days after purchasing (and before delivery) I looked again at the sales order and noticed it was different from what I ordered. I called the salesperson who fixed it right away. When I asked for an updated sales order for my records it was $300 more than I paid... Once the item was delivered, I noticed the wrong item was delivered. When I called the store they told me it was my fault because I gave them the wrong SKU numbers!

I purchased thousands of dollars of multiple furniture sets, including dining room set (buffet, table, chairs), bedroom sets (beds, night stand, dresser).. in addition to the platinum protection guarantee. 2 items from 2 separate sets were broken. The company was unable to purchase parts to fix it. I was told to reselect 2 items from the store and then return the damaged furniture. Reselecting items that do not match the full purchased set is ABSURD! I want the money to fix the items at my own expense OR a credit to use at the store for other items.. and then forfeit the protection agreement for those items and keeping the damaged items.

Purchased a 3-pc. living room set in Nov. 2016, have had nothing but problem after problem. Sofa when sat on you tilt to the right, what repairman said was sit close to arm of sofa then you will not tilt. Accent chair cushion rip and insert of cushion moves and the chair material has pilling balls on it after a month of having it. Called sent repairman out. He said that was normal for the sofa. Sewed up the rip on cushion. My grandkids could have done a better job and took apart the cushion, sprayed adhesive on foam part of seat, put back together and said, "It is fixed now". After 3 days the cushion is the same way. They called me and said, "The repairman said that the sofa needed to repaired." I then told them the ottoman was coming apart on top. They told me to take a picture and forward it to them. I said, "The repairman will see it when he comes back to repair sofa". They called to set up appointment.

I purchased a leather recliner couch less than two years ago. The recliner part broke after two uses. Also, I was told that it was good quality leather. However, the leather is rubbing and peeling off and the seams are falling apart. It is the worst quality furniture I ever purchased. I tried calling the showroom, Customer Care, and the corporate office. I was told it was not their problem. I was treated like I was an annoyance and brushed off. I will never, never purchase furniture from Raymour & Flanigan again!!! Even if I have to sit on the floor!

Purchased a recliner in May 2014 from Raymour & Flanigan. Had to replace it twice. Finally picked a new one for more money within 2 months. Had also purchased a platinum plan with the furniture. (I also purchased a sectional, end tables, coffee table & a complete bedroom set at the same time.) Had a repairman come out in December because the recliner head rest was coming apart. He said it was not covered by the plan because it (the headrest) was vinyl not leather like the chair.

I bought a full living room furniture cost $4000. After 6 month it's break the side and fade of the color, call the customer center, they said, "You guys sitting in the couch that's why". I didn't understand that statement. The couch is for sitting or just for seeing... The furniture is less quality veryyy bad quality and high price. So I strongly disagree. Don't buy furniture from there. Only 6 month experience. I lost 4000 dollar. I have 5 year warranty. They came and spray some paint that smell horrible for one day. And last only for 2 weeks... A BIG MISTAKE buying furniture from Raymour???

I bought the Natuzzi edition set from Raymour & Flanigan about a year ago. I called because I have a service plan to have the arms on both the sofas restuffed. The repairman got to my home and began to restuffing the loveseat. Midway through he began to complain that it was too time-consuming and too much work and that he would only be able to do one sofa. After he stuffed the loveseat he attempted to put the legs back on. It was in this process that he stripped one of the screws and the leg could not be reattached. He says, "Sorry but I can't fix this. I'm all booked this week so they will probably send someone else out to fix."

We bought 2 recliners from them. They came out and replaced one. The other had the same problem but was out of the warranty period. Repairman came out, fixed it and it broke in a week. Customer won't help me. They say they will charge me for repairman to come out. Very rude. Supervisor was rude no compassion. Never buy from them. Worst companies.

Furniture is terrible quality - I spent over $4000 to furnish a new house less than 6 months ago and furniture is literally falling apart. I ordered a cover for my dining room table that they claim is "special order" even though you can order it online and the color is about 2 shades lighter than the actual dining room furniture. Sarah ** and Tracy ** at Raymour are quite the scam artists but this fight is far from over. I wonder if they even check this site that barely gets 2 stars of satisfaction. Save yourself the trouble and go to a real furniture store.

Our leather sofa tore in the seam when it was less than two yrs. old. A technician attempted to sew it and it looked like a monster couch! After fighting to get it replaced, it has happened again! A little over a year! Maybe it is my fault, we lost everything in Hurricane Sandy, and bought over 7,000 dollars worth of furniture at Raymour & Flanigan. The sectional was probably not a quality structure. We will see what they do for us now!

We purchased a Natuzzi set from Raymour and Flanigan several years ago which included the sofa, 2 chairs and an ottoman. Over the past several weeks we noticed that the sofa was sinking in the middle and was getting worse over time. When I turned the sofa over to inspect it, I discovered that the frame was broken and was poking thru the bottom of the sofa to the point that the frame was resting on the floor. This is the first time since we got the set that I had the sofa turned over. When I looked at the bottom there was a white warning sticker that stated, "The assembly failure of the foot in the hole indicated by the arrow may cause damage to the frame." The foot was never attached to the sofa when they delivered it and over time it did allow the frame to collapse and break. We took several photos and went to the store where we purchased the set.

I paid for a special order sofa set that was to be delivered in 1 to 2 weeks that was ordered March 8, 2017 and as of March 30, 2017 I have not yet received it and each time that I have called customer service I have been told something different. No one can actually give me a delivery date. I believe the false advertisement is to get people to buy and then tell them that you can't cancel a special even when they have not come through on their end. I have been without furniture in my living room almost a month. What an inconvenience. No apology. Nothing.

A few days after purchasing a mattress with the comfort protection exchange within 45 days extra fee - we went to exchange the mattress. The sales help are rude. They won't let you look at the mattress until you file paperwork with them and after you jump thru all sorts of hoops they won't even exchange the mattress for two weeks.

Purchased $3800 in leather sofa set. Cracking and peeling after 2 years. No one is rough with it, we just watch TV approximately 2 hours per night. It is now embarrassing. Sent pictures and they said it's normal. Worst customer service ever. Not to mention the salesman Chuck from Latham New York store who is a crook. Never again will I shop there. It is the entire couch. In addition, I condition the couch every two weeks. Junk... junk... junk.

Do not ever buy anything from this store! I spent over 3000 dollars on a sectional and within 2 years the cushions flattened and feathers started poking through (I also purchased the "platinum protection plan" - which is another waste of money). A technician came to my home and took pictures of the couch - which I always kept covered because I have animals. With numerous calls to the store to see what was going on, I was told that it was pet damage and it's not covered.

I purchased a mattress that cost me $4,000.00 because I was having back and hip problems at the time. The mattress had a 25 year warranty on it. The tech (Rubin) came out to measure the mattress in the sagging area and told me it is short a 1/4 of an inch to be replaced. At this point I would take a $1,000.00 mattress to replace this glorified so called smart response technology mattress. I told Rubin that he should lie down on it and tell me what he thinks but said he was not allowed to. I am not gonna go on and on about how much furniture/mattresses I have purchased in the past but I will let you know I will never purchase another item from Raymour and Flanigan again!!!

I have spent over $12,000 on furniture at Raymour and Flanigan. My last purchase was a bedroom set for $6,000.00. I was in love with this set and used my hard earned money to purchase it. After a few months I noticed "sawdust" under the furniture and in the drawer (note, we have moved into a brand new house that is termite free). I was not sure what it was.

After just a year of having purchased a nearly $3,000 "leather" couch, the leather began to peel in some areas. The way the Raymour & Flanigan technician try to "repair" the damages was by spray-painting those areas with a light metallic gray paint which on my dark taupe couch made it look ridiculous. Also, the strong smell that the paint left in my house was pretty bad, we had to leave the house for the day because we couldn't take it. Don't fall for their lies, their quality is mediocre at best (I have more furniture from them) and their Platinum Protection is just a scam.

I purchased $5000 worth of leather furniture and a mattress set from Raymour and Flanigan Furniture. The mattress sagged within 2 years and I had a tech come out and check it when he told me with a stick and pin it wasn't sagging enough. Tell our backs that when my husband and I get up every morning with aching bodies. It was a Beautyrest Black. The leather furniture also started to crack like another reviewer. I also was told yes it was leather. They are all about the warranty and reputation but stand behind neither when it is needed. I will never shop at Raymour and Flanigan again and I will tell anyone about their crappy customer service. This is the first time I wrote about a store's reputation but I was so disgusted with their performance I felt I should warn others. Sore in Pennsylvania.

I had my first Christmas dinner in 2016. My brother sat on a chair which then collapsed and he cut his leg. Till this day my chair is sitting in my kitchen upside down and cannot be used. No one has called me back to fix or replace. Very disappointed. I've bought other furniture from R&F in past. I'm not getting any help.

Purchased $500 coffee table. The taxes were computed; however taxes was included on the delivery. I called the an 866 number fact the corporate office and asked why was tax place on delivery. She stated that it was a fee. This is the sort of thing that should be told to the customer in advance, as well as identified on the sales receipt. It was not only $50 delivery but tax on delivery. I think it's very unfair and I don't even know if it's legal in the state of Pennsylvania. I will definitely rethink patronizing the store. It makes one wonder.

Spent 8k on furniture. The delivery guy broke the bed while installing and left. I called right after and got the "after sale" treatment everyone is talking about. The random customer care so called supervisor Vallerie had nothing but condescending statements. I called right after the delivery guy left but I was questioned if I broke it. Ridiculous. I wish I had not spent so much money here. No future business or referrals. We were excited to get our furniture but extremely disappointed with the way they handle customer relations. Every single person is nothing but rude. We now have a wobbly bed and no clue what to do with it. No one seems to care or call back. Raymour is nothing but a glorified scam. I wish they get sued for this. Platinum protection is a joke. I will continue to fight for my money and update.

Last Sept I purchased a sectional electric recliner. It was delivered without the electric cords. They tore it bringing it in. Immediately 1 of the recliners stopped working. A few weeks later we were down to 2 of four not working. I complained and was told "Too bad they were marked down." Then I was told they would send it up the chain of command. They just keep me going in circles. They won't even tell me who fixes furniture for them so I would have the right person. I GIVE UP.

Spent $2500 on a power, build a set, love seat and a recliner. Haven't had recliner problems but haven't used it much either. BUT the one side of the couch has been repaired 8 times in approximately 1 year. I'm a 6 ft 220 lb man and the frame has broken 3 times and the power motor for my legs has broken 5 times. I feel the quality is low and cheap. Fortunately for me I bought the 5 year platinum warranty so they only get repaired when they break. But, they finally agreed to replace the bad side and they informed me I would lose my warranty. I would only have the 1 year manufacturer's coverage. So to me if the quality is cheap and I've had all these problems it could happen again so I told them I would keep the old one and they can keep coming to repair the crap they sold me every other month as it seems to keep breaking. I'm hoping they will choose to replace it to save them money but I'm not losing my platinum crap protection plan!

I purchased a what I was told was a leather living room couch, chair, and ottoman showroom set and 1.5 years later, it's cracked and tearing/ripping apart on ITS OWN! I immediately contacted the corporate office and was confirmed that it ISNT Real Leather but a Man-Made Manufactured Fake leather Called BI-Cast Leather!!! I was furious because I thought I was sold 100% Real Leather furniture and I Was Scammed! The representative assured I would be contacted by the NE District Manager. It's been a month since I contacted the Corporate Offices and NOTHING HAS BEEN DONE except getting the runaround by Raymour & Flanigan.

I have bought a lot of furniture from your company. In the past 30 years, my wife have furnished our house, my son's house, daughters, brothers summer home, and good friends homes, TY. I only had two times, needed action on some repair work. First one, total exchange of living room leather furniture after five year of use, for new, free. Second was framework, a gentleman, repair man (Allen **) was sent to our house. Great Job, TY, will always refer friends and family to you. Keep up the Good Work.

I bought this mattress at Raymour and Flanigan for $2,000.00. After only 6 years, I have a backache when I use this mattress. When I switched to the other side of the bed, my backache went away. Simmons would not handle any complaints and told us to deal with Raymour and Flanigan. To replace the mattress within the 10 year warranty period, the depression needs to be 1 1/2 inches. Comfort is not covered and they do not care if I have a backache. I will never buy anything from Raymour again.

After several visits to the store and really spending time on choosing the right mattress, I purchased a box spring/mattress set on sale for close to $1000. The mattress came and was hard as a rock -- not at all the mattress I tried out in the store. They told me I would have to pay $100 restocking fee, but it seems that there would be no guarantee I would get a mattress that worked??? What a scam. After a huge effort, I cancelled the protection plan (because although the salesperson assured me it covered "everything", basically nothing that actually happens to mattresses was covered). I will never shop here again -- I had to pay several hundred more dollars for mattress toppers and my mattress is still too hard.

I purchased a Simmons ComforPedic iQ 200 king size mattress from Raymour and Flanigan on June 30, 2014 for $4662.88. I also purchased the extended warranty requiring purchase of a $119.00 mattress protector to hold the warranty valid. Over the past 6 months my husband and I have been experiencing tremendous back pain, due to the fact that the mattress is sinking in when sat or laid on. If there are 2 people in the bed, the heavier weight person sinks in and the other lays on a surface comparable to concrete.

I made a purchase beginning of December. Towards the end of December I was calling the store at 150 Harmon Meadow Blvd in Secaucus NJ asking about my bill as I have not received one. I was told it was too early for a bill. I called again January 5th. I was told there was a 30-day grace period, so please call back on January 14th. I called on January 13th and was told to allow another week or two. I called AGAIN on the 25th saying something needs to be given to me now! I'm was given a number (credit support). Turns out my bill is now late and was due the 20th.

We made purchases previously from Raymour and Flanigan, store saved our information. Recently when I went to check sofa, but I didn't make a decision and returned home. But later store placed order without my knowledge and called me to make delivery. I was really surprised and told them, I never placed any order. Later they called to say sorry, but it's all a scam. Don't provide any information to store representative unless you are 100% sure about purchase. Raymour and Flanigan's platinum coverage is another rip-off.

My experience with Raymour & Flanigan went very well. But after a day I noticed a large scratch on my coffee table. I called to have a tech look at the scratch. He put some type of stain stick over it and said that the furniture is supposed to look like this. He called it distressed. I did not buy distressed furniture, nor does it say distressed anywhere in the description. The table in the store does not have scratches. Why would I buy a new table with scratches! I don't like the fact that they lied instead of trying to resolve the issue. That is sad because I need more furniture and will not be going back.

We purchased 3 chairs after the holiday. KARA FLANNEL/ESPRESSO & A recliner. Issue with that there's a bar where the lumbar in your back is, well let's just say, I can't sit in the chair without feeling a rod in my back. It's the hunter green one. It's the only color it comes in. DON'T BUY! SO, we had also purchased two barrel chairs, KARA FLANNEL a teal color. Literally the first time we sat in them, and we did love them and we're happy to get replacements, the stuffing was coming out of the corners of the front of the chairs the first time my husband noticed me sit in it. I'm 5.4, 125 pounds, these are big chairs. They are not sewn in corners because they are afraid they will rip. Well then obviously you need to make a pattern that suits the chair!!

I went with my mother to purchase a mattress and a adjustable base. My mother has chronic arthritis so I purchased their most expensive mattress and base that they had. When they delivered the base it was not the one we ordered but they would not take it back. The salesperson put the wrong item number on the order and I have to pay for it. My mother needed the massage and heat base which is the price I was charged and am now paying. They are crooks with no compassion.

After spending $6000 - on recent furniture purchases + bringing in a friend that bought $4000 - in furniture, I went back to the store to buy a single recliner chair. They were very rude, charged me crazy high shipping costs to go only 6 miles to my home. The 2nd delivery, the delivery people dropped my furniture + broke 4 bricks on my front stairs. The manager sad "I'll see what I could do" + never responded back to me. The salesperson Addie was rude + said "you don't have to bring any referrals back to the store. It's ok?" How rude is that + what an attitude. I will never buy from Raymour & Flannigan again. Stay away. Bad business people!

I purchased new leather sectional from Raymour & Flanigan around 3 years ago. At first we enjoyed our new sectional but we started to have issues with the stitching and the leather was fading. Raymour & Flanigan ultimately replaced our first sectional with a new one about 1 1/2 years later. The new sectional we felt would be better! We were wrong! The new sectional started to have leather fading issues and peeling issues. We called Raymour & Flanigan again, they sent a service tech to relax dye the leather on a sectional that was around 1 year old.

Website advertising on size of rug (and what it is when you actually get it) are incorrect; reported to their corporate office and they still have not added a disclaimer to the marketing. Customer service (relating to protection plan and scheduling an appointment) was not honest with me - not once but 3 times.

We went to Raymour and Flanigan, in Scranton PA to purchase a dining room and chair set. We have purchased many items from Raymour and Flanigan over the last 17 years and felt comfortable that they would be an honorable company to do business with. When we received the dining room table and chairs they were all defective. The table was dirty and scratched and the chairs would not sit level on the floor. After complaining to the delivery service they told us we would have to contact customer care. We contacted the store and were referred to customer care. The gentleman at customer care, Don ** said they will level out after use; no time frame was given for this leveling process. There is so much wrong with that statement. I cannot believe a furniture store would advise its help to say it. I did not feel comfortable with that statement so I suggested exchanging the items for new ones that did not wobble.

Entertainment console/television stand. One-on-one with follow-up telephone communication (very good). Multiple trips until we found what we wanted. Just an above average furniture outlet (beats many of those you laundry listed).

When they delivered my new furniture, my old couches were still in my living room. I politely asked if they could move my old furniture into my basement so that I would be able to reuse it but two of my couches didn't fit through the basement door and they put it into the garage instead. I was going to tip the men regardless if they moved my old furniture but one of them demanded that if they moved my furniture I would have to pay them $40 each. I had no choice but to pay them the money because there would be nowhere to put my new furniture where it would be easily accessible. He said that for him to move my old furniture, he would be doing me a favor which I totally understand however I was taken aback when he demanded $40 for each of them to do it. I spent $80 on just moving my old furniture and I am extremely dissatisfied with my experience.

My wife and I purchased 2 sofas in September. When we sat on them in the showroom they were very comfortable. They delivered them and the delivery guys were great. We began to notice after a couple of months they became very uncomfortable as the seats had sunken way in and my back began to hurt every time I sat on them. I called them and they sent someone out to look at them. The guy who came was very nice and took pictures of the sofas and made a phone call to the company.

If I can stop one person from buying furniture from this store. The quality of materials that they use to make the furniture is of the low spectrum. After purchase you have no contact. Please take your money elsewhere... I repeat do not purchase anything from this store. I paid several thousands of dollars and the furniture didn't even last a month.

Every time I look at my sofa I get angry because after 2 years it is sagging and drooping on one side. Furniture repair guy came to the house and claimed it was "normal"?? Customer service at Raymour & Flanigan is a joke. Not friendly, helpful, or pleasant. She tells you immediately that there is nothing that can be done. I would NEVER purchase from this company again. As a matter of fact I will probably file a report with the BBB and attorney General's office for their incompetence to satisfy customer after the sale. How does a company like this stay in business?!

I caution any potential customer to please read my experience before making a purchase at this store, 43 Hutton Avenue, Nanuet NY. I found salespeople and managers to be misleading, unreliable, and probably outright dishonest. On 11/11 I purchased a 4-piece Madigan sofa ($4,200) after clearly explaining to **, the salesperson, that I would only place this order if the delivered could be made within 3 weeks (12/7). She verified that 3 of 4 pieces were in stock, and after conferring with her manager, guaranteed me remaining corner piece would be delivered AT THE LATEST 12/7. Although not in stock, it did not need to be fabricated and was at a different site. To ensure there would be no issues with the delivery I was persuaded to pay in full.

We purchased over $10,000 worth of furniture for our new home back in August 2015. It has been a little over a year and the two chairs we bought are severely stained and frame messed up and the sofa that they said was leather is peeling apart and clunking when the recliner goes up and crooked. We filed a claim and they came out and fixed the frame of the sofa and chairs and took pictures of the peeling on the top of the sofa. We then received a call from Raymour & Flanigan and they said the protection doesn't cover peeling so we have to just deal with the sofa.

11/19/2016 purchased bedroom set from Raymour & Flanigan. 11/29/2016 dresser with mirror fell right over. You could clearly see black mark on back of dresser. Plus screws came out of mirror. Now I have to wait until Dec. 20, 2016 to be fixed .That's a long wait. I paid 2000 for this. Not new stuff at all. When you check a mirror and dresser is up against a wall surely you can't see if there is damage there or the screws were put in properly. You trust the company who fails the people. Very poor business and service.

I had purchased bedroom and living room furniture. The sales associate was very quick to sell me furniture, but failed to mention that certain items were out of stock. it has been a month later, that they were able to fill this order. I had to chase after the store manager to find out where the missing furniture items were. They were to deliver my furniture today between 12 - 3. Furniture still has not arrived. I had to contact customer service to finally get an answer that it should arrive in a hour. Save yourself the headache, and shop somewhere else. Extremely unprofessional and do not care about the customer service- just looking to make a quick buck!

First of all, when we got to the store there were many employees just hanging around. However only the most incompetent came to show us the beds. This person made us lose a lot of time because she didn't even know where the products were. She also could not answer most of our questions. She was very ineffective asking me over and over the same questions about my information instead of just writing it down. Additionally, we were offer a 48-month plan but after our application went through she said I was not approved for the amount I needed. I told her that we were looking forward to that offer so if it was not possible we would have to think about our options and come another day. Then she said she would find me other options but what she didn't say was that she was going to submit another application to another credit company which was not what I wanted because as we know this affects our credit score.

I received a desk from Raymour’s and I love it. It's beautiful. Received it in great condition and on time. I have no complaints with them at all. Thank you. I cannot believe anyone would giving them a bad review.

Ordered a formal dining room set. Upon delivery did not accept the buffet piece because it was nicked and had several pockmarks in it. Our salesperson said to inspect every piece at delivery and if we were not satisfied to not accept delivery and send it back. Then another piece would be redelivered in a timely manner. Well 2 days later they call and say they no longer have that particular piece in their inventory and now we will have to wait 6 to 8 weeks for the manufacturer to send it.

Let me start off by saying that the products are fine. I was called the day before delivery and was told that my delivery window would be 11:30-1:30. I thought it was weird, because the order confirmation said 3 hour window. So I left work around 11 to make sure I was here in time. I waited until 1:30 and called customer service who told me that the window was actually 2:30 and they had 2 more stops and they would be there. About 1:50 minutes later I got a call from the delivery driver and said they would be here in 45 minutes. So they were going to be late even within the 3 hour window. Around 3:15 I called customer service back because they still had not delivered my order. She said that she wasn't sure what the hold up was even though it was almost twice as long as the driver said it would be.

I purchased a $3,582.45 Tempur-Pedic bed. I started getting bites on first night, but thought it was a mosquito. (My husband never gets bit by anything.) On the 4th night I was bit 4 times. I called their store located in Lake Grove, NY on 10/18/16 which was the 5th day. I was sent to which I will assume was the actual store customer service but because of the problem was transferred to the Corp Customer Care Center. Gave them the info, the rep. said email pictures. I did the same day. They sent me an email that they would get back to me in 24-48 hrs. They did not. I had to call and got the rep's answering machine. So I called the store and got their customer service and that rep told me the other rep may not be in today. Very upset I advised him this bed is still in my house, he put me on hold and called the corp office.

Purchased rug in July, decided shortly thereafter that I did not like the way this rug was made. They would not let me return it to local store where it was purchased. Picked up by FedEx end of August. Store is completely out of the picture after item is purchased. I've talked w/ customer care individuals 5 times or more so far. 3rd individual on 9/9 said check coming to me 7-10 days - didn't happen. Next person I spoke with 10/4 said return finalized, would be sent out on the following Weds or Fri. No refund yet. I talked with another fellow today, said I couldn't have a refund via check, must be back to my credit card. Put me on hold a couple of times, stated refund will be re-submitted and I should see the amount on my credit card in 2-3 days. I'm not holding my breath! Apparently they have not been accredited by the Better Business Bureau. I will not purchase anything in the future from Raymour & Flanigan.

They all lie about being able to deliver in 3 days, it's been 3 weeks. Store manager Niame ** doesn't return calls. Sales persons are completely useless. Corporate customer service is a joke. Don't ever buy from R&F as they treat you like crap.

My consultant John ** was so great: no pressure, great service and very quick. I was shopping for a coffee table. I was looking for a lighter color that can fit my new redesigned leaving room. I did not want anyone to follow me as I knew exactly what I was looking for. John greeted me and my husband and I said I am just looking. He listened to me and let me look around. When I was leaving, I asked for his card and told him that we will probably be back. He said "No Problem."

Raymour & Flanigan has the worse customer care department that I have ever dealt with and I have been buying furniture for over 41 years. The handle broke off of my love seat recliner. I called over a month ago to have it replaced. They were supposed to come Saturday 9/24 between 1 pm and 4 pm. I got a call at 1:30 that they were not coming because the van broke down. Mind you, I work on weekends and I took the day off. It was rescheduled for today between 10 am and 2 pm but I did not receive a confirmation call last night. I got it this morning at 8:30 am.

I spent over $11,000.00 on a sofa and love seat, a bedroom set for my daughter and a complete bedroom set for myself. I found it disrespectful that the salesperson first tried to sell me the most expensive items. As soon as he came up to us the living room couch and love seat came separate and when the couch did arrive they never checked to see if it worked properly which it did not. They put my daughter's bedroom set up shock without incident. My bedroom set however they were the laziest two delivery guys available. Not only did they put the chest in the wrong area they left the end table in the middle of the room. The bed was too tall for the slanted ceiling and they put a hole in the ceiling in the showroom.

I purchased sofa and loveseat in Abington Pennsylvania store. It was being shipped up to the Poconos from the local store. I spent close to $2900 but not in the beginning. It was $1600. I picked out first and another sofa and loveseat. By the time I got the furniture I wanted I spent over $2900. Why because it took them four tries to get it right so I had to keep buying different furnitures. They keep coming with the wrong product. They also could not get the delivery time right. After all my frustrations finally getting it right which took over a month to do this.

We bought at mattress a month ago. We also took note of other furniture we were considering. We seen they were having a Memorial day sale 30 percent off. We went back for the sale. The kitchen table sale price was 110.00 MORE than the original price. The chairs we were going to buy were 79.00 more on sale than the original price. How can they sell things so much more than original prices and call it a sale. Needless to say we did not buy and Will never go back.

I purchased $10,000 in furniture from Raymour Flanigan in 2013. I've had several issues with my couches, my table, the chairs. The screws kept coming part. I guess you can say my mattress a year later I had to have it replaced because I guess the memory foam bed topper, it like sunken. A year later the same issue with my mattress. I had the company come observe the mattress which they said "yes it's something again, but the mattress has a stain on it so we cannot replace your mattress due to this stain." I've never in my life heard if you have a stain on your mattress they won't cover it. My issue is not the same. It's the Indians in the mattress that is giving me difficulty sleeping with me. Having a bad back already, this is not helping my issue. The customer service rep was very very nasty, pretty much told me it was my problem.

First let's start by changing the name from Raymour & Flanigan to PayMore & Flim Flam Flanigans because that is exactly how my wife and myself really feel about the worst experience we ever had when purchasing new furniture from any store at any time, from the start our sales person named Barbara ** on 08/03/2016 greeted us half into the store and proceeded to start showing us bed mattresses of all different manufacturers. My wife wanted Beauty Rest mattresses and was shown a couple of different ones and a couple of Serta Savant III King size Plush that we ended purchasing with an adjustable base that had to be special ordered that I had to leave a $500.00 deposit on to order the new base. I don't know if this was Barbara's first order or not but she had to get directions on every move from Dave the manager for every move she made on the sale.

Please beware of buying furniture at Raymour & Flanigan's is most of the furniture made for the store is made in China. Even some of your brand names are made in China. Just the coverings are made in the United States of America. For example Simmons products. That is why they do not last and they cannot warranty their products.

Please buy your furniture anywhere but not at Raymour. The quality of furniture especially sofas are so unstable and it gets easily damage after few months of usage. And when you need to fix it, you have to call so called Customer service center, where these folks those who are working have limited power to resolve and they always blame the store staff. I spent a good amount of money for all my furniture in 2014 and after few months I had a problem with sofas. Every other week something happened to my sofas and every time I called to fix it took 2-3 weeks waiting time and then when they fixed it the same one got damage again in the same place within few months. Please go to the brand name store and spend few extra $$$. I bet you will be very happy instead of going through pain and frustration at Raymour.

My wife and I went to Raymour & Flanigan to purchased new furniture. We were immediately approached by a sales person who showed us around. We picked out a couch, a love seat, a center table, and a kitchen set. We looked at the label of the couch marked leather. We were excited, after all it was something we were investing in. A week later the delivery guy showed up with his son to assemble the furniture. The guy had a marker in his hand, which he used to color in the leg of the couch and center table he damaged. I am not a fussy person, so I let it go.

My husband and I bought this sofa. Looked beautiful but after a while the seats become uncomfortable to sit. Now after 4 years the leather sofa has peeled off completely. When you sit you come out with little pieces in your body of the leather that is peeling off all over your body. When we call the company they did come to fix the seat but no better but was told the insurance doesn't cover the peeling of the leather. Can you believe it? Now have to throw it on the Garbage. Wish can post the picture. Don't buy from Raymour and Flanigan. Just bought another sofa from Macy's.

I recently purchased a sofa and chair from The Raymour & Flanigan clearance center in Poughkeepsie NY. After a couple of days my daughter and I began to break out with some sort of bug bites. To my surprise the couch had bedbugs! I spoke with the store manager Lana who originally said that I was going to be responsible for transporting to bedbug infested couch back to their location. After threatening to get my attorney involved, Lana changed her tone and sent their delivery guys to pick up the furniture.

I went to the Raymour and Flanigan in downtown Brooklyn in Fulton street. I purchased a Duncan Beautyrest queen mattress 6/27/16. It was delivered 6/28/16. Almost 2 weeks later I noticed the side that I slept on was sunk in. I went back to the store to let the sales guy know that the mattress didn't feel right. He said "you were the one that wanted a plush mattress" in a rude way and now said I would have to sleep on it for at least 45 days. I left the store. I called for an inspection and the rude inspector came to my home. The mattress is defective. I was told that I had to meet with 2 managers on 7/26/16 in the Fulton store to get another mattress because they don't give refunds. I looked online at all the complaints and I'm so angry.

Bought a Patio furniture July 18th 2015 for $1900/-. The sales guy sold the Platinum protection plan of $145/-, saying they will replace anything without asking any questions, "even if you have stains on the chair cushion, we will be replace them. If the chairs get rusted, we will replace them." After 2 years, one windy day the umbrella broke, very bad design. I called Raymour & Flanigan and the representative was trying to get out of the claim even before listening to what the problem was. He started saying the external elements are not covered. I said it is an outdoor furniture and it will have external elements.

I purchased furniture from this company and have had it replaced 4 times. It is now on my fourth set and they have been out numerous times to replace cushions and stuff them and it is been less than 3 months since the last visit and they are a mess again. They want to come out and replace the cushions again. This is ridiculous. I want my money back so I can go to another furniture place and pick out furniture that will last.

We recently purchased 4 rooms of furniture from R&F for our home and we have had nothing but problems since the day it was delivered. Our sectional was delivered with stains on it which is disgusting! Our dining room set and 2 children's bedroom sets all had been delivered with chips/dents/scratches. I called in the morning after delivery to report the problems and was met with my first of very rude people. The women said "it just sounds like you are unhappy with your furniture purchase." I explained that yes I was unhappy that I paid for quality products and that was not what I had been delivered.

I recently went in the store on Fulton Street in Brooklyn New York on the 4th of July sale day (so they say)... I purchase a living room sectional and accent chair, also a bedroom set plus additional pieces. The sales representative is really sweet. The furnitures was delivered on the 8th (4 days after). The delivery crew was nice until I noticed that the bed was mounted up twisted and the braces that holds the mattress was unbelievably 3 skinny breakable pieces of wood. He became aggressive and basically wanted to storm out... The bed was the wrong size. I called the store and my sales rep was not present that day.

I placed 2 orders worth $4,000 over the course of 2 days which included 2 twin bunkie boards, king bed, king mattress, queen mattress and queen box spring. I was skeptical about purchasing the bunkie boards but went ahead with the purchase based on the suggestion of a sales representative. This was suggested despite my concern of the bed being too high. I still went ahead with their suggestion considering that they are the experts in their field. On delivery the bed did turn out to be too high even for an adult. I spoke to the sales manager and mentioned my concern especially considering that my child will be sleeping on the bed. I was told that I could return the bed for a 15% restocking fee. The 15% restocking fee for the bed seemed a bit much so I decided to just return the bunkie board.

We bought couch, chair and loveseat and 5 year warranty. After about 6 months the material started to come off in strips. Called warranty number and they came out to look at it and stated it was normal wear and tear. This furniture looks like it's 20 years old and it's only 2 years old. It's ripped in multiple places and the mechanism on the recliners in the chair and the couch are not working. Pieces of crap. DO not ever buy the warranty, they always have an excuse why they will not fix the problem.

I purchase a sofa, and chair and ottoman in January 2016. This week... just not even six month, June, I notice when I get up either the chair or sofa I feel the wood on the arm rest. I have to put a pillow to sit on both. I complained to Raymour and Flanigan. They sent a tech who agreed that this will only get worse in time, and told me they had a complaint with another customer who purchase the same furniture called "Molly"... and I said, "And this was not taken care of?" After he left he reported that there was NO MANUFACTURER DEFECT and no further action needed. I could not believe the blatant lie he just reported. I called several managers and customer care dept. Also called their corp. office in Liverpool, NY and they had the nerve to tell me that this is normal wear. 6 months?

Purchased 3 pieces of Natuzzi furniture from Farmingdale store total price $4100.00 - was told it was the Cadillac of furniture. Furniture was delivered and there were issues with ALL 3 pieces... They sent inspector and he was here for five minutes - took his little pictures and after a screaming match they said that furniture was defective. On 6/7 they brought replacement pieces.. not perfect but better than original. After drivers left it was determined they forgot to remove strap on recliner so it didn't work... Two hours of craziness they finally came back and fixed issue... although for now it's okay they are still the worst... So to all members of American Legion, Amvets, DAV, VFW, VVA NRA and NYSRPA... you are warned.

In 2015 I applied to Raymour for furniture. TD Bank reviewed my account and set up a line of credit. I returned in 2016 to buy another piece WITH my credit statement. Raymour opened a SEPARATE line of credit, placed another inquiry on my account (which stays on the report for 25 months) and used TD bank as a second line of credit.

It's our worse experience to bought Sofa set from Raymour & Flanigan Furniture. We bought a nice Sofa Set with side table and coffee table worth $3,077.00. They promised everything will be delivered before 05/21/2016 as our guests were coming on 05/22/2016. They gave us a very hard time to deliver Sofa. Still after 10 days they did not deliver Coffee Table and Side table. I requested at the time of purchase that nobody will be at our home before 1PM as we both are working. They promised delivery time frame 3-6 PM but every time we got calls for delivery time between 11AM-2PM. We request 20 times to Showroom Or Delivery team that please deliver it after 1PM but they don't care.

Went to buy a sofa and loveseat at Raymour & Flanigan with my wife two weeks ago. Found what we were looking for and came to agreement on price and then it went all downhill. The sales manager would not take my money for a deposit. Yes I offered him the money two more times and he said, "I'm putting my name on the couch and loveseat" which he did. Sent up delivery and then a few days later found out both couch and loveseat was sold to someone else. All we got was one lie after another coming from the sales manager. Raymour & Flanigan did not care about anything I said, only that come back and pick out another couch and loveseat. I explained that I sold my furniture and was replacing it with what I purchased from them. The answer I got it was it was my problem!!! If you want the rest of the story please e-mail me.

Went shopping for a new lift/recliner chair for my mother-in-law. After another furniture store that had a 12 to 14 week lead time, we went TO THE Raymour and Flanigan STORE. The SALESPERSON ordered the chair from what we assumed was from their warehouse and told us we would be contacted with delivery time/date within the week. What we got was a FedEx tracking number!!! With the next day as a delivery time. When I go to the store I expect the store to deliver. Why did they not have the chair sent to their warehouse and deliver from there? If I wanted a FedEx delivery I would have sat on my sofa at home and ordered for less elsewhere.

Received a dining room set with 1 leg on a chair considerably shorter than the other. Took them 6 weeks to set up a appointment that we told them we could not be home for so they canceled it. 6 weeks more of a wait and they still can't accommodate a 6 hour window 9-2. Their service dept is very condescending and unprofessional to say the least! I will never spend another dime in this dump! Buyer beware!!!

We purchase furniture for our family room. It was in the Old World style and looked absolutely beautify. We purchased 2 couches, 1 ottoman, a pretty upholstered wood chair, and lounge chair for over $4,000+ (it was on sale at the time). After everything was set up, it looked beautiful. After sitting on the couches throughout the day we noticed that the back cushions did not hold their shape. So I kept on fluffing them up every day and they never looked the same. When we called Raymour & Flanigan they told us that they were not covered by the Insurance we purchased through them because they are considered "DECORATIVE." Here's my question. How can pillows be decorative if you need them in order to sit comfortably on the couch?

A salesperson confirmed that we are getting a deal with no interest for 24 month but instead changed it for 30 same as cash deal, cost us 27 percent of monthly interest. Refused to acknowledge what was done. Credit managers Tod ** and Jim ** refused to help and never responded to emails and voicemail. The deal was fraudulent and we as customers were not made aware of what we were signing since the sales rep assured us that we are getting a interest free deal. Everyone at the corporate level looked the other way and did not get involved. This is the worst experience we ever had with a retailer. We even sent an email to the Vice Presidents of the company but also did not hear back.

I purchased a Restonic Ultra Eurotop Full Size mattress and box spring from Raymour & Flanigan on March 26, 2016, delivered on 4/17/16. When I purchased the item I was very impressed with my sales rep and his knowledge regarding the bedding. We made the deal and I asked about the policy on removal of the old bedding. He said "we remove your old bedding with no hassles" and said the charge was built into the delivery and it would be put back onto the truck and taken back to the warehouse for disposal. I got my bedding on 4/17/16. The guys who came to deliver my new bedding, took the old bedding out of my house, brought the new bedding into the house, set it up. I gave them a $10 tip and off they went. Never said a word about my mattress/box spring condition.

I purchased a Tempur-Pedic mattress from Raymour and Flanigan for $2000 and one day when I lifted the mattress up there is a huge black spot under it. I have Platinum protection I purchased from Raymour but they refused to help and so did Tempur-Pedic because they said it's mold and that is not covered. They said it's due to the moisture. My house has no such problem at all. We live in a very clean place and there is nothing wrong. No one wants to help. Raymour and Tempur-Pedic both refused to do anything about it. When I asked the associate YaYa in Raymour that what I am supposed to do with the mattress - trash it? She said well "yeah I guess." This is the service you receive. I contacted Raymour in February and since then we have been trying to sort this out.

We purchased lovely sofa, matching recliner, coffee & side tables all with their all-inclusive gold insurance. Sales associate told us after 3 months couch cushions that this was made by Raymour and we could be assured it was great quality. After 3 months couch had to be replaced. Then after another few months same problem cushions, they replaced again. The third time I told them the couch was not made well. So they, after a week of thought agreed to replace it with re-selection of only couch not the pieces that were chosen for whole family room. We then went with the best match we could find never looked good after spending $3,000.00.

We recently purchased two sofas from Raymour and Flanigan, based on what we saw displayed in the store and online. However, once the sofas were delivered the color was not even close to what is being advertised. Before the delivery men even left my driveway, I immediately called the store and was told "sorry, but once it's placed in your home it can no longer be returned, it's considered used"-- I hadn't even had time to sit on it! The furniture went from being a light, soft beige color in the store (and even a different soft coppery color online) to being a dark chocolate brown in my home-- our living room, kitchen and dining rooms are basically all one room with 3 regular windows, a huge picture window plus glass sliding doors so there is plenty of light coming in that would not have made the sofas appear darker (as the salesperson was trying to convince us).

We purchased a new living room set with platinum protection. Within a year we had to replace the couch under the plan and were told that we could not get the insurance again. Since getting the new couch we have had to have the leather sewn numerous times and now we have to pay for it ($75 each time) even though the repairman said that it is a defect in the furniture and that there is no more "leeway" to stitch and it is going to rip out no matter what. Called and tried to speak to the representative who told me there is nothing we can do except pay the $75 to have it fixed - and lose time at work to wait for the repair guy - or live with the ripped leather.

My wife and I bought a bedroom set in August of 2015. We had a wonderful salesperson named Raphael. We were told that if we were planning on moving from our residence at any time after the bedroom set was delivered that part of their policy was to send someone to dismantle the bedroom set and then set it up again at the new residence. The same way it was done upon delivery. When my wife called to inquire about this we were told that they do not offer this service and our salesperson Raphael no longer worked there. We spent $4,000 on the bedroom set and $350.00 for the furniture protection policy.

I bought an expensive desk at the store. It had a few scratches, but the salesperson said no problem, they can touch it up before delivery. I called up the store several times before having it delivered. They said it will be taken care of. Needless to say I received the desk and of course nothing was done. In fact there were a lot more scratches and the screw that connects the 2 pieces together split the wood. It looked like they either dropped it or were not careful taking it apart. I called the store. They sent someone out with a marker. Yes I said a marker. This desk was on sale, but it was still over $800.

I bought a bedroom set from them one week ago $3200, however it took them 5 days to deliver the furniture and on top of that, I had to wait another 3 days to get the mattress delivered to my house. My grievance is that they call me on the day of the delivery to tell me when they would get to my house. Mark you, I am already at work. Spoke with the delivery person who told me he was making another delivery in my zone and that he would wait for me to get to my house. We estimated the time to be around 20-25 minutes.

Simply not the same company they were years ago. Salespeople are uninformed and uneducated when selling the product. Told us an item was included and it was not so the headboard could not be assembled until the $60.00 part was ordered. Delivery people do not seem interested in what your needs are when they enter your home. Mismatched split king beds (one side was higher than the other due to two different years of manufacturing). Called the manufacturer of the product and they were surprised that this could happen. Missing parts on other items delivered. What a nightmare after spending almost 8k at their store in NJ.

Was shopping with my wife for living room. Mary was the sale person who then got Lou who's the showroom manager to do his "magic" on the price. And guess what, the sale price was higher than original price. When confronted them both they said, "Oh we made a mistake." Then we went to check on the dining sets and again Mary checked the price and availability and told Lou and Lou jacked up the price and told me this is the best possible price he can give me. He's losing money on it. Again I heard the price Mary told him and confront him again and checked the price on the website. And again they told me, "We made mistake" favoring their side. Unbelievable, nothing but crooks and scammers.

Go down the street to another furniture store. This one is **! Terrible customer service, don't even bother with a warranty because it's a runaround getting anything fixed. They've lost my business for life and I bought $15k worth of furniture. I hope you're lucky enough to see 2020, Raymour, because you're not winning any new fans these days. I contacted their customer support and no response. I then made sure to comment on their Facebook & Twitter and they tried to erase all my anger. Well that just made me more angry, so here we are. I hope it was worth it Raymour.

First service in November. They had to blow sofa with a machine looking like a hair blower. Now creasing on a bigger scale. Wherever you sit it leave sinking on your butt. Today service man took pictures telling me they can fix this but it's going to be an ongoing problem because this is what happens to leather. This customer has only used leather sofa for over 29 years and never had this issues before. Services persons treats this nonchalant as if it's ok. Please advise.

They are the most stupid group of people ever! We purchased a cantata/Seville wall unit from Raymour and Flanigan, which was never installed properly. The first people missed every screw on the back panels and never had the lights working. They didn't install the center support posts under midsection and ran the wires through the back so that the rear panels fell off. On top of this, they had no idea how to level the unit so that it remained close to a foot from the wall so that all the feet were on the rug. After replacing the entire end pieces, they seem to feel it installed, at least to their satisfaction.

I purchased a recliner for my 91 year old father. I made my payments, paid the full amount before the 6 months. I overpaid because of payments made that this company denied were made. My bank investigated to discover that the payments were made and processed by Raymour & Flanigan. On 10/31/15 I paid $600 and I have not received any refund for my overpayment of over $250. I receive collection letters and statements for $165 fee, interest, and late payments. Raymour & Flanigan willfully practices criminal illegal accounting fraud on a regular basis. The attorney general should be notified by all individuals afflicted, a civil lawsuit filed for refunds, damages to credit score, etc. How long will the government authorities allow this company to continue illegal operations, billing fraud, harassment, scams, and other unlawful practices continually inflicted on private citizens of the United States of America?

They deal with TD Bank for the 0% interest and financing offers. Their website for online payments never works and is not functional when you are able to login. When you call support most of them have such a heavy accent you can't understand them. I was charged a 25 fee because the bank routing and account for online payments was 1 digit off. I made the payment on time but because they attempted to process the payment with the wrong # they are still charging me with no exceptions.

I ordered at table and since they said I needed to pay 150$ dollars to set it up and delivery I said "I'm taking it on my own." When I set it up there was a crack too. It had peeled spots. I returned it.

Purchased 2 lift recliner chairs. After receiving Chairs home Family members received bites. Upon inspection chairs were discovered to have bedbugs. Store denies having any bedbugs and refuse to do anything about it. Exterminators inspection found no bedbug throughout the home except for in the two reclining chairs.

My husband and I purchased a leather living room set last year. Within a few weeks the sofa had deep "sit holes". The store told us to call and have a technician out to look at it. He cut the back of the sofa and filled it with pieces of foam. We no longer had the sit holes, but the furniture was now extremely hard and uncomfortable. Raymour and Flanigan would not give us a refund, again told us to contact a technician to come out again. He was very rude and said only option is to remove the foam and also told me no refund, so I asked for a new sofa, also not an option. Now my sofa looked like a deflated balloon.

Truck was making a delivery to our large (150 units) building, MA license plate **, during 12 degree weather. I asked the driver to please close the inside doors in the main entry while they were in the building and he replied that he would close them when they were done. I again asked him to be sure to close the inside doors while they were waiting for the elevator and delivering within the building as it was 12 degrees outside and we were trying to keep the building heat in. He replied, "what difference does it make". I proceeded to close the interior doors (they don't lock) and left the front door (locks when closed) open for their convenience. I asked him again to make sure that while they were in the building that they keep the door closed.

My girlfriend and I purchased a sectional from the store on Boston Road, in Springfield, Mass. First of all, we gave the salesman "Carlos" the dimensions of our doorway. He assured us that the sectional would fit and would be set up by the delivery team. Second, he assured us that there would be pillows included in the order. When it came to delivery day, guess what? They couldn't figure out how to fit the sectional through the doorway. It was during the winter, and there was about a foot of snow on the ground. I told them to leave the couch and I would get it up myself. After calling some family members, we had to carry up the sectional on a ladder to the second floor to fit it through a sliding door.

I bought Cole collection leather reclining sofa in January 2013. Sofa is cracked and color faded. I am disappointed with this piece which was very expensive. I never had bad experience before. I would appreciate if they could fix it.

I was just at the store in the Market and a sales person by the name of Roselyn was helping us. We wanted to buy this 3,000 wall unit and her attitude was disgusting. She was rude and extremely unprofessional. We left after she said something inappropriate walked away from us. If she speaks to your customers like this often, you'll lose a lot of business. I rather go somewhere else. She needs to be spoken to.

I bought a vanity and chest of drawers. They were delivered with dozens of dings and dents. The inspector from RAYMOUR and Flanigan inspected and decided he can't do anything about it. A rep from RAYMOUR and Flanigan called later. She was obnoxiously rude and uncouth telling me it is what it is and I can do whatever I want but she can do anything. I find this type of behavior unacceptable and unfair because we paid $2500.00 for these two pieces. RAYMOUR and Flanigan sucks and I strongly advise other potential shoppers to refrain from buying furniture from them. Period.

My husband and I are in the process of redecorating our place. So, we have set a decent sized allowance for said task. First we want the mattress. We went to the Raymour & Flanigan showroom at 610 Exterior Street, Bronx, NY 10451. We picked out a suitable mattress to fit our needs. Told the sales rep we want a queen-sized mattress with the box spring and frame. A total of 4 items. Doing her job, she upsold and convinced us to get the better frame. We are cool with that.

I have them for my furniture and I been having financial difficulty but I do pay them. But they harass me thru the whole month they call my job and be nasty with them if I lose my job really can't pay them. They hang up on me when I talk to them and they threaten me every time. I am sorry I have money problems. I paid for my 1st thing in matter of days. But they just nasty people.

I bought a cocktail table and picked it up at the store in Clifton park, NY. The salesman was nice and the item looked great on the sales floor. The sales experience was fine. When I picked it up I thought it was a little odd that the box appeared to be retaped, like it may have been opened before but I didn't think much of it. When I unpackaged to assemble at home, one of the sockets that the leg screwed into just fell out. I looked and it appeared to be pre-existing damage. The cardboard on the inside of the packaging was also worn and had marks that indicated tape had been ripped off the cardboard before I ever opened it.

My wife and I purchase a Tempur-Pedic bed from them several years ago and have since had to have it replaced several times. When the bed was first delivered, the side rail was broke by the installers. Had to call to get it repaired, but didn't know it was broke for a year because it was pushed up to wall tight. They came out and drilled through the side rail to secure the metal hooks that go into the head board. Well, they used 4 or 5 in screws that were sticking into box spring... duh... Now here is where it gets interesting. We had to just have mattress replaced again. Paid 4700.00 before for this one. We went in and said we don't want to pay a dime more. They couldn't do it for the price we originally paid so we made an exchange for a lesser priced mattress and made the difference up, buy and adjustable frame.

Raymour and Flanigan in Secaucus NJ has the worst customer service and incompetent delivery divas. I ordered a piece for my bedroom and the delivery men took one look and decided that the piece would not fit through the door and make it up to the bedroom. Mind you, I live in a 3 bedroom home with full bedroom furniture in each room and huge queen and king mattresses.

We visited the Raymour & Flanigan store in our area a few years ago. We were looking for a new bed. We saw an ornate metal bed which we liked. The display bed was a queen sized bed and we were interested in a full size. In addition to the 4 legs, there were additional support legs in back of the main legs of the bed which I did not like. I told the salesman and he said the additional support legs are only on the queen and king size beds. I was relieved that I could have the full size bed without the additional support legs.

Dining room chairs falling apart. It is only me and my wife and the screws keep coming out of the chairs causing the legs to fall off, leather on chairs cracking, and causing tears, color of leather also discolored. Paid $1800 for set and you would think it would last longer. I have bought there over the years and quality of this set is not even good for price. I will not shop there again. If I want cheap furniture will go to my Bob's.

I purchased $4000 in furniture. After 1 year the bedroom set fake wood finish started flaking away in 3 pieces of the set!!! I was deceived at time of purchase being told they were wood. They are light plywood with a fake wood pattern coating. They came out and did a shoddy repair the 1st time. It continues peeling off! They came out a second time and said it could not be repaired. Now it's been 5 months and they are basically saying there's nothing they can do. The set is discontinued. If they replaced the tops they want me to sign a release form so they are no longer responsible!!!

I purchased living room furniture from this company and the only thing I could say is,"It's the most poorly made furniture I've ever seen!" I'm so glad I got the insurance! They had to come 4 times already for repairs! The couch bows in! The fabric is coming apart! The stain comes off the wood just by cleaning it! It's not even a year old, and I paid almost 4,000.00. I can't see this lasting even another 6 months!! I'm so upset. I would never buy anything from this company again!!!

My one and a half year old leather sectional ripped 4 inches on two places. I paid their repair person to fix it and he wasn't able to do so. They say that they are not responsible after one year. This is unacceptable!!! A new 4000.00 sofa should not rip!!!

We received 12 months no interest payment plan. First 3 months no problem calling customer service and using their auto pay from my checking acct. 4th month payment is rejected. $25 fee. We called... their error, info reconfirmed for our bank, fee refunded. 5th month OK. 6th month... happens again. Make call. Their error. 7th month again! Went online to set up an automatic pay. Paid $25 fee. Just got letter in the mail 18 days after my payment that the auto pay w/d is rejected. My credit is compromised, another fee is added on, and customer service is worthless! So much for a deal. I should have just used my Visa and paid in full 10 months ago. Help!

I bought a couch there. Several years later the mechanism snapped. You got it. Nothing we can do. The company is out of business. They sell garbage!!! I'll never step foot in one again.

I have bought a set of sofas. These guys have told me the sofas I bought were a certain type of leather but by the looks of it it was nothing compared to the floor display they showed. I am now in a loan and I DO NOT want my sofas but they have made me bond to this. I want to get rid of this. I'd rather give this back and let them keep the money I have been giving their bank for over a year and a half. This is the worst experience ever!

Purchased dining room set 2 1/2 years ago. Issues from very beginning from negotiating sale with sales person, to delivery etc. They delivered table, china cabinet, and 6 chairs, only five chairs arrived. One had a big thumb print on front of chair embedded in stain - I kid you not! Called store, mentioned why only 5 chairs delivered, store manager mentioned "you have to pay for 6th chair" - ridiculous. Told him on invoice it says table and 6 chairs so they sent 6th one.

I purchased two beds and less than a year later I tried to get a dresser and nightstand to match one of my beds. I was very clear which one it was and I had to keep calling for 6 months to get someone to help me. At first they said my set was discontinued and there was nothing they could do. I pushed harder and they said they could get me a dresser from a clearance center. It took a lot of pushing but I finally got it and it was the wrong one and was in horrid condition. Broken drawers and marks and scratches all over it from faulty handles and more. I had to push and push and was told by several people they could not get my color. I found it at the manufacturer and insisted they still made it.

Glasstop table with Platinum Warranty purchased in April 2015. Sept 14 table top shattered. Called - told "style no longer available." On 9/29 they ordered tabletop from manufacturer - would take 4 to 8 weeks. Brings me into December. In the meantime, I have no kitchen table. Suggested I would buy a top if they would reimburse the cost. They said no. So what do I? They refuse to accept any suggestions to help. Unable to reach anyone in management. Awful service. They are willing to reimburse only the delivery of $55.00 only. That's ridiculous. What now? The top cost $200. Can you help?

I purchased a leather sofa and love seat at Raymour and Flanigan in Whitehall PA April 2014 only 18 months ago and purchased a protection plan with 5 year coverage. I spent over $2500 and the sofa has worn and discolored on the seams of the seat and I have no pets or children. The sofa is only used on Saturdays and Sundays so this should not be happening. When I called the protection plan I purchased for over $200 they told me it's normal wear and tear which can't be possible so that means every 18 months I should buy new furniture. They offered a serviceman to come out but I would have to pay $75. That is ridiculous. I will never purchase anything there again. Verrrry Angry.

When we purchased our furniture the sales representative knew we had animals. He was told by us. "Oh no," he said, "we protect against anything for 5 years." After spending thousands they will not cover the agreement because of cat marks. I will never spend the money again to use Raymour and Flanigan. Their furniture is no good. The one chair is broken completely in the frame and has nothing to do with the cat marks but because they no longer cover this furniture, nothing is done for us! Beware everyone of Raymour and Flanigan Furniture.

We bought a couch from them and with a small child in the house they said that if that couch got stained or damaged in any way they would clean it. The protection plan lasts five years so after we had our second and are on the fourth year of having it, it has some stains and some damage from the kids. Called them to cash in on the extra dough I threw down on the platinum protection plan and they told me "sorry doesn't include any stains from fluids or food!!!" WTF!!! Why would I buy the plan then if I couldn't friggin use it!! So mad!! Don't buy from them!!

We purchased a living room set and a dining room set. After we made the purchase we have to change the living room set twice. The quality of the leather was awful. The third time they did not have the same set anymore so we have to add more money for another set. The same happened with the dining room set. We have to change the leather of the chairs like four time. Now they are awful but we cannot change them because the guarantee expired.

It has been 4 months since I called R and F to repair a handle that broke off my leather recliner on my 6 year old couch. This is after I already have had tears in the leather at the seams, as well as discoloration of the leather. First of all they told me I had to pay in advance for the part and the labor to repair the furniture before they would order the part. The part was supposedly ordered in May. A few weeks later the other handle on the other recliner broke off as well!! I then ordered a 2nd handle. I paid $2000.00 for this leather set only 6 years ago!!! I've been waiting all summer for these parts. I've called, emailed, and gone in person to the store where I purchased this, to no avail.

I have bought 3 rooms of Raymour and Flanigan furniture. My sons room had a trundle bed. The frame of the bed actually broke after 18 months. When I called up to get it fixed I was told the extended warranty was not for that piece of furniture. Why would I only put in on half of my order? They would come to look for 75$ and then let me know how much to fix it. Then I bought living room and dining room table. The dining room table was something we did, but when they came to look at it, he said he would order me a new top as this one can't be fixed.

In 2008 I purchased a leather sofa. By 2011, the finish was completely worn off. I had purchased the insurance so they replaced it. This time, I got a leather loveseat and chair. I was not permitted to purchase the insurance on the replacement. The seams are coming apart. I called them and they offered to send someone out to look at it for $75. I told them I didn't think I should have to pay and sent them pictures. They tell me the furniture cannot be repaired but offer nothing.

Beware of any item you buy from Raymour & Flanigan. We bought a set consisting of a loveseat, couch, and recliner for $3800. After 10 days, the loveseat developed a deep depression and wrinkles (see attached photo). They attempted to repair it once and replaced it twice, and yet the problem is still unresolved. We sent in a detailed explanation, accompanying documents, and several photos. American Express ruled against us saying that the merchant's excuse is that this is normal wear-and-tear. If you encounter a similar experience, you have the option of taking the merchant and American Express to small claims court or civil court. There are also federal rules which protect the card member when a credit card company arbitrarily rules in favor of the merchant.

Purchased a new kitchen table and chairs. When delivered some of the 6 chairs wobbled. They said my floor was crooked until I moved one of the chairs that did not wobble to the spot and it was fine. They tried adjusting glides but it did not work. After 2 or 3 trips with replacement chairs they seemed ok. Later on the glides fell out and what they did was shim up the shorter legs with washers. I had to remove the glides and put something else on. They still wobble but at least there are glides on the chairs.

I purchased a bed and it broke three weeks after purchase. I called customer care and they told me I had to wait five weeks for someone to come look at it. We expedited the process by having to take pictures ourselves and submitting them. They came out to fix it days later and it broke again within two weeks. The second time we fixed it ourselves after we paid over 1000.00 for the bed. When I called and asked to speak to a manager about returning the bed he told me he would call me back and I never received a call back. Whenever I called customer care they were rude. Horrible company, horrible products.

Did not received the mattress I laid on in the store for approximately 35 minutes and ordered was not the same mattress I received. I contacted the store to let the salesperson know.... They said they would send an inspector. However, to this date I have had no contact from an inspector. On July 10, 2015 it has been a month.

I bought a bunk bed for my grandson on Feb.3 of this year along with a queen size bed for myself. The bunk bed is fine, BUT the queen size bed has this DEFECTIVE BOARD that they placed under the queen size mattress that is so FLAWED, it has two huge holes in it. I called the company to let them know about it. Up to now they have not repaired it. I will NEVER go back to that store ever to purchase anything. PLEASE, could someone see to it before I fall into one of these holes.

We purchased a $3,500 bedroom suite in February. Within a week my wife started breaking out in hive, went to the Dr. several times, was put on medication but the hives would return. Finally two nights ago after staying up late reading in bed she found a bug crawling on the bed. We torn the entire bed apart and found bed bugs coming out of the mattress!!!! Contacted Raymour & Flanigan their response was not their responsibility since they never had this issue before. Their customer service was horrible and arrogant! Well just 5 minutes of research online has lead me to the fact that yes many other have had the same issue with mattresses and other pieces of furniture. Now it is going to cost us approximately $2,000 to get our house cleaned up and we have a mattress that is in horrible condition.

Item purchased was not the item delivered, they picked up 4 days later saying they made a mistake. I called 4 days later about my refund not posted to credit card, now tried to charge $90.10 for return delivery, but said they would credit that also. Well over a week now and no credits on my credit card, they tell you whatever to just get you off the phone. What a scam outfit, someone needs to go to jail. I will be filling a complaint with the Bucks, DA's office to see if there is a criminal case here.

I always like the sales dept at Raymour. However, I had a terrible experience with the delivery of my merchandise.. My table was scratched when it arrived. The delivery crew brought back another one. This time it was chipped. I spent 2 days waiting and it was a nightmare. I called the store and was told I have to call the Customer Service. Once they sell the furniture, the sales people are of no assistance. The manager was very helpful. He offered a full refund and had the delivery crew take the items back right away. It just seems like you have to go through so many people to get something done. I will not make anymore purchases from Raymour. The Sales dept never called to apologize for my experience or inconvenience.

We wanted new bedroom furniture for out of town guests arriving in 6 days. We went out to 202 on a Wednesday. One store told us it was a 30 day delivery date IF the merchandise was in stock. Another store had one step up from card board for furniture. Raymour & Flanigan was our last stop. Not because we chose it as the last stop just because of how we were traveling. I had said to my husband this would probably be the place. It was!

We bought the furniture from Raymour and Flanigan. The delivery date was set and they supposed to call us in advance regarding the time frame. When we were in the process of buying, we've notified the customer service that the delivery is only allowed in our building prior to 4:30 pm. They called in advance with the time frame 12-3:00. But of course on the date of the delivery they didn't deliver, everybody including customer service had been lying to us about the time. We are running a little late, one hour late, two hour late. We've been telling them about the time which is limited in our building, however no one from store cared, including the driver.

We tried out a couch in the store that had motorized recliners, but decided we'd rather get the manual recliners rather than the ones we had to plug in since there's no plug where we were putting it and it would save us $300. The couch was delivered and put together while my husband was there, but I noticed later, the arm rest back didn't meet the arm rest on one side. I was able to get them to replace it, however, after taking more time to try it out, seems my husband didn't think it felt the same as motorized the one we tried in the store, so we just wanted a refund instead. Well apparently Raymour and Flanigan doesn't care about customer satisfaction at all because they're refusing to give us a refund for it.

I purchased a floor sample that was on display. I spoke with the sales person, she stated the item was discontinued in the color but assured me it was a normal quality of furniture. I purchased the couch and chaise, 5 months later the chaise broke down from the inside out. I have no children and little company, the chaise is rarely used. All the wood inside was dry rotten. Raymour and Flanigan will do nothing to assist with repair or replacement. Never ever ever use this store in the future.

I purchased a mattress, box spring and frame. After the bed frame was assembled and the delivery men left I found a screw on the floor but didn't think much of it until I realized days later that the box spring was snug to the frame on one side and hanging off on the other. Every time I would get into the bed it felt like it was dropping. I called and explained what was happening and was asked if I couldn't just get someone to fix it for me - after $1000 I don't think that should be my job. I explained that I was a senior citizen, partially disabled, lived alone and feared the box spring was going to fall off the frame while I am in bed. The soonest they would send someone out would be June 9 and time to be given the day before. I said I was fearful I would get hurt but that is all they had. Unacceptable to me and now what to do? Once they sell you something they don't want to know you! DO NOT BUY FROM THEM!!!

I've refrained from venting the problems that I've had with my purchase but it's time to let the truth out. 6 months ago, I purchased an entire bedroom set; over $5000 from Raymour & Flanigan. In the store, it seemed like it was well built. The employees that I spoke to said that they would stand by their product. It was a total lie.

Placed an order for a sofa and loveseat on 4/16/15. Next day received a call from Raymour & Flanigan Customer Services that the items was out of stock, will be shipped on 5/4/15. On 5/4, no call. Called Customer Services to inquire about my purchase, was told item and loveseat were still on backorder, will be in stock on 5/11/15. On 5/11/15, receive a call from customer services that the sofa & loveseat was in stock and will be delivered on 5/19/15.

Went to Raymour & Flanigan and sales man ** (in Garden City) was helpful, he suggested recliner couch and chair (said backs come off). Well when delivered they did not come off! We told delivery guys sales person said they did! Well he lied. Delivery guys got them in and also damaged my house doing it. Never apologized for it. When I called Raymour up and spoke with Mngr ** and told her my story, she said the sales person was not in and she would call me back the next day. She called me back and told me that her #1 salesmen said that we switch to something else! He freaking lied! He suggested the recliners because of where we told him the size of doorway that he said a couch would not fit thru. So ** of course siding with her #1 salesperson dumped me on the lap of the delivery damage manager. Repeated my story, sent pictures and he too said his delivery men were his best (wonder what the worse looks like).

16 months ago I spent $10,00 on a bedroom set and two couches. It did not take long to realize that every piece we bought from Raymour and Flanigan is cheap over priced garbage. Our bed frame started falling apart after 6 months. They sent a tech out who put in 2 10 cent screws. Of course the frame started falling apart again 2 weeks later. They sent out another tech who put on a 20 cent bracket with 3 10 cents screws. Of course the frame started falling apart again 2 weeks later. Now that it's falling apart but we are past the 1 year warranty... now they won't fix it because our warranty expired... This has been a problem since we owned it!!! I will never spend a dime here again... and I will make sure none of my friends and family spend a dime here.