Raymour & Flanigan Furniture Reviews

Ordered a bed frame from Raymour & Flanigan in June. After just over 5-6 months of use, the frame snapped due to it being improperly assembled. After calling multiple times to get the issue addressed, they told me they would exchange the bed. I received no further communication from them or even a time frame of when to expect the replacement, so we disposed of the broken frame, as we live in an apartment and it was a safety hazard.

We bought a very expensive furniture including the recliner, we paid for 5 years guaranty. The furniture were supposed to be leather and our guaranty was supposed to cover everything. Less than a year with the product the leather started to peel off. We contacted customer service and their answer was that the damaged experienced by the furniture was not cover by our plan. I am so disappointed with this furniture store that we have initiated a campaign among friends and family no to buy from the store. We took pictures of all the pieces so we can share them with other people. This is the worst investment in our lives. This store should be out business by ripping off people. They should be ashamed of themselves. We took that pieces of garbage out of our house and bought something from Macy's.

We bought a Oakley 6 piece set from R&F. Within a few days of purchase, something popped (most likely a spring) inside the backrest of the chaise lounger that is a part of the set. I contacted customer service, and they said that it would be about 2 weeks when a technician could come to our place to fix the problem. They would not give a time window other than saying it could be any time during the day. The day was today. I waited the whole day, and nobody arrived. No phone call or email either. So, when I called customer service again, they said the technician called but nobody answered the phone. That is totally untrue.

Purchased 2 loveseats so my husband and I could have our own. Mind you this was a replacement set because the first set fell apart within a year. The tech came to my house yesterday and looked at the seat. He said clearly it is broken and can’t be fixed while he was sitting in it. He took a picture and sent in his report. Today I got a call saying it was normal wear and tear. My husband and I are the only ones that sit in these. When you sit in it you drop down like there is a broken board so you sink way down. I sit in mine as often and it does not sit like his. So what you are telling me is cause we sit in our chairs they are supposed to break in a matter of 5 years.

Raymour and Flanigan has the worst customer service. I had purchased many items from them in the past. They do not care about the customer at all once the purchase is final. I will NEVER buy anything from them again.

We bought a dining room set there. It wasn't cheap but when it came it was cheap. The chairs obviously did not come with the table because they are too high. In addition, one of the chairs was shaky. We called to have it replaced. After much, much conversation they finally came to replace the chair. When I asked if they checked their furniture when it was delivered to them, I was informed that the way they receive the furniture is the way they deliver it and see no reason to check. The table is shaky now and the cushions on the chairs are deflated.

My 1st purchased was a leather sectional, and that broke at the seam within a couple of months and could not be repaired because cushioned was attached. So I was able to select a different set (Bernhart name brand), more money, Loveseat 1400 and sofa 1500, thinking better quality. "Negative". The stuffing on the loveseat is starting to come down on the sides of the and gather in the middle, making a small bulge. So my new option now is to replace loveseat with different piece that's not the same matching one, and get credit for the big sofa since it's been used. Not to mention my bedroom, the tall dresser cracked and the repair was... more pudding, paint, and shine. I'm so disgusted with all of their products. I will never purchase another thing from them. I am planning on getting the media on my side and I'm reporting them to the BBB and also Attorney General.

Ordered sofa from Flanigan website... dimensions listed were 74 inches from inside arm to arm... actual size, 68 inches, that's six inches less to lay down on, not one or two!!! Arms are listed as 5 inches wide, actual size 7 inches!! Total length listed 84 inches, actual size 82 inches. WOW... called immediately to report this to store in Greece, NY... Cust Service manager Maria ** informed me no returns, receipt clearly states that and we signed it. She could care less. We are long time customers, just kept repeating, "You signed the receipt." Her response to losing us as customers forever was "yup"... and then "yup" once again... Isn't it unethical to sell furniture that has fake measurements?

Purchased a desk, a chair and file cabinet. No problems with the experience until a caster broke on the chair. Called their customer service number to purchase a new caster. They could not do anything to get me the new caster. Definitely done with them. It would have been so easy to keep me as a customer.

Purchased this leather 3 seat cushion, saddle armed (hâte them) 2 recliner couch. Will be 1 year 12/1/18. Couch initially seemed comfortable in store. Home not so much. Can’t lay down, right side totally sank with a hole, sinking in front, footrest collapse, need to rotate sitting needs to keep couch looking even (pathetic), back of coach for my bad back. Horrible. No head or lumbar support when reclining, and finally and most importantly no sick, fluey, fever, coughing watching TV couch potato expérience on this piece of crap. And it wasn’t cheap. DO NOT BUY!

I hope you never have a problem! I just wanted to let someone know about my experience. I went to the Nanuet NY store a few weeks ago to purchase furniture. They were nice enough to tell me about the friends and family sale this weekend, and that I could receive an additional 20% off. When I went back to purchase it this weekend, the price was raised, so when they took the discount off, it was no cheaper. I was going to purchase 2 couches and a loveseat. They offer an additional $100 off, it should have been over $600. As the sale was over $3000! I have contacted corporate, and just keep getting sent to a different department! No help from any part of this company! I'm not sure if this is how business works today, but I felt like expressing my complaint.

I recently made a purchase online and selected a 0% interest financing option over 12 months. I received the couch and love it. Unfortunately I chose to finance through the ancient financing group that is Raymour & Flanigan. It took weeks to finally get my credit card/account number so I could enroll in the online system. After attempting several enrollments with the assistance of customer service on the phone and being unable to set up my account, I made a one time payment for the entire couch on the spot. The frustration I have with the inability to simply create an online account cost me an upfront $3k. I will not recommend them going forward and they can feel free to close my current credit line which after today is paid off entirely. BUYER BEWARE!!!

Sales were fine, trouble is with service. I had 4 visits to my home and each time the noise/problem became worse. I asked for the replacement and was given a very hard time. Eventually, they (Gail) agreed to refund towards a new love seat. I was told that because service would not admit to this broken piece of furniture they refused to write the Platinum insurance plan on the new one purchase (almost double the cost.) After reading the terrible reviews and similar issues I felt I needed this insurance. They refused at Corp. offices (Bianca). Due to this episode and the time I (disabled Vietnam veteran 100%) will not buy from a company like this and will go with better companies on ConsumerAffairs.

We purchased the Platinum plan on our recliner and on October 7, 2018 they came and of course they didn’t have the part so they told me it would take a week, so on the 14th I called and was told they don’t have the part and it has to be shipped from China and would take 4 to 6 weeks for the part to get here. My recliner is stuck in the halfway position for over a month. They do not care about their customers after the sale!!

I am not sure what is worse, the quality of the furniture or the store customer service! On September 4, 2018 I bought a bedroom set for my son and an office set. I spent about $3000. To save money I picked up the furniture from Raymour & Flanigan store at 1400 Rocky Run Parkway, Wilmington, DE. When I unpacked the mirror, I found the support rack missing. I went to the store and told them it was missing. I had to wait 3 days to get the mirror support and I had to go and pick it up. MY TIME HAS NO VALUE TO THEM.

We purchased a Quincey reclining sofa and recliner chair 10 months ago and the recliner chair stopped working in the reclining mode. We were told when we purchased this furniture this sort of thing would not happen that you would not get stuck in the reclining position. The money we spent on this furniture is not worth the price and the service is terrible. We waited a whole week and no one called to say they could not keep the appointment with us but hopefully next week someone could be out to fix the chair. Two weeks with a chair stuck in the recline position is a safety problem. Ten months we have this furniture and this is the best customer service they could give. Needless to say we will not be returning loyal customers that we have been in the past.

We spent $6000 at Raymour & Flanigan which included a dining room table and chairs which we only used 3 times. They look beautiful and are very comfortable. We did not buy the warranty protection because of cost and thought what could go wrong with a dining room table we only use 3x a year for the holidays. To our dismay, sitting on them only 3 times, 4 out of 8 chairs developed such wobbly legs you cannot sit on them. This is a fairly common issue but normally after a few years and can be fixed by just tightening the leg support bolts on each corner at the base of the seat.

Worst customer service I have ever met in US! Bought a lot of furniture in May. Delivered wrong queen bed part and couldn’t assembly (sure!) Wasted total 6 days! Waited for service guys come to look for seconds, 2 times; replace guys 2 times, can’t pick up since it wasn’t their responsibility; 1 service guy delivered a frame for temporary use; after complained to BBB, finally sent correct bed and agreed to credit me back $100, but only got $71? What! Still waiting for the rest $29.

Purchased dinette and marble coffee table in Sept 2018. Sunday, I placed my hand on marble coffee table to get something on top and the corner of the table fell off. I contacted Raymour & Flanigan as soon as it happened, they told me my extended warranty had Just run out a couple of days again, because it was a few days, she would see what could be done. I sent photos to Melissa, the supervisor, she responded there wasn't anything that could be done. Refused to allow me to speak with a supervisor. Well there is something that can be done if you can't assist what you have valued me as a VIP customer. That $5,000.00 purchase of bedroom suite and living room set, will be canceled. Contacting corporate.

Terrible customer Service. In July had service tech come out to look at my loveseat power recliner wouldn’t close. Needed to order a motor. Said 4 weeks. Called back in August. No motor. Told it’s coming from China. Takes awhile. Later told they don’t make that part anymore but manufacturer will get one. Called end of August. Told it was shipped. 4 or 5 weeks. Called last week. Was told it didn’t ship. Going to ship September 30. By ship 4 weeks. I asked for faster shipping was told, "Oh we can’t do that." They asked me to send pictures of motor. Maybe they had a universal one to fit. Sent them off. Haven’t heard a word. Also posted on Facebook. Was told email RFCare@raymourflanigan.com. Did so in beginning of September. Got replay, "We’ll look into it. Get back to you within 24 hours." Never heard a word. Email couple time. Nothing. Worst customer Service I ever dealt with.

We had a balance on a promotional zero balance furniture payment of about $1,000 when we made a second purchase with a new zero balance promotional plan. We were told at the store that it would all be combined into the same account. We signed up for mail-free statements and automatic payments (unfortunately meaning we were not seeing statement in the mail every month). What they didn't tell us was that the two purchases were combined under one account but they remained as separate line items with different financing terms.

We bought a $3000 couch 4 years ago. It was delivered broken, then the motor stopped working and couch leg would not go down. Leather pells. They replaced motor but now the leg is not going down again and they will not fix it because they say the motor is no longer made. So I have a 4 year old couch that does not connect, the leg stays up and can't make it go down and leather is peeling everywhere. I complained to the company and no offer to repair, replace or refund. They do not stand by their product. Never buy Bellanest or shop at Raymour & Flanigan.

I am not sure what is worse, the quality of the furniture or the platinum plan. I have spent over 40k on furniture from this company. Almost all of the furniture I have purchased have had problems from the day of delivery. The dresser in my son's room was defective upon delivery, the soft close drawers were slamming shut & off track. I took off of work five times to have the drawer fixed. The first four times the technician came he looked at the drawer before finally fixing it. My bedroom set was Assembled wrong Which caused screws to split the wood and pop out of my headboard. A service technician applied some type of putty (that didn’t match at all) on top of the screws that the screws. Eventually the screws came right through.

BED BUGS BEWARE. Several weeks ago, I reached out to Raymour & Flanigan Secaucus store and was connected to Director of communications regarding new furniture living room/bedroom purchase issue. I spoke with the director about what I experienced every time I sat on my new sofa. My skin would get itchy raised skin and welts in a matter of seconds. I thought it was the fabric of my new couch, however, I recently realized it was something more sinister.

We went to the store on the advice of a relative. We met with Raymond. He took his time and I am very pleased with his professionalism. He showed us various mattresses and frames. He introduced us to the temperature regulating mattress protector, best thing ever! I don’t wake up drenched anymore. Purchased a queen Sealy mattress, and motorized frame, bed. They took the bed back because it was missing parts, and gave me a gift card for my inconvenience. The workers scratched my wall, they compensated me for that as well. My new bed will be arriving today. I am very pleased with the service overall.

The salesman persuaded us to purchase an adjustable bed that we unsure of and led us to believe that we would have 45 days to return it. Well, the bed is terrible. We are still taking turns in our guest bedroom because the mattress is so much better (given to us). Then, we found out after about a month, that the adjustable frame is NEVER returnable, just the mattress. Turns out the mattress is defective. We demanded someone come to look at it because, for 2k, no one should get out of bed in pain. They came and after just a month, the bed is already sagging - only just by one inch, not an inch and a half which is what it needs to be for them to exchange it!

My wife and I bought a mattress ($3000) and they gave us a hard time with returning it. After a 15 minute conversation and with a nasty attitude they let us exchange it. Now we have a similar problem and now it's HELL. Will not take it back plus if you want them to take it you have to pay a 20% restocking fee ($600) NEVER PURCHASE A MATTRESS FROM HERE!!! Go to Mattress Firm (you can return mattress as many times within 120 days) or your other neighborhood retailer. This is 100% the truth. We bought this at the Poughkeepsie NY store.

Brought a rocket recliner from Raymour & Flanigan 4 years ago. Every year had to call them to fix broken parts on recliner, after 4 time trying to repair told me the chair was unable to be fix and I would get a new chair. They first told me chair was a special order and would take a few weeks to receive chair. After 5 weeks of waiting for chair it comes today but when they deliver chair they told me they had to take back old chair. I threw chair out weeks ago because they told me chair was not able to be fixed. No one told me that I had to keep chair. Talked to supervisor on phone and he told me no one told me to throw out chair and they couldn’t deliver the new SPECIAL ORDER CHAIR without the old chair. The chair wasn’t delivered and is now back on truck to store.

We purchased a couch, oversized chair and Ottoman. And we spend a lot of money. We also waited over 5 weeks for the furniture to be delivered - do not believe what they tell you in terms of delivery. When the furniture was delivered we noticed that the three of the back cushions were misshaped. I was told by one of the delivery guys that this was normal and they would "fall" into place. My first mistake was believing them! Of course they never did! Fast forward to less than 6 months and we have ripped, old looking furniture with back cushions that were never right from day 1! Why is this store still in business ripping people off with such low quality furniture?

I recently purchase a brand new bed from Raymour & Flanigan and it was infested with bed bugs. I have never had bed bugs in my home my entire life and seeing them on that new bed was the first time I had ever even seen one. I have made several calls and spoken to several people at Corporate Headquarters and have been given the runaround and they are taking no responsibility and will make no attempt to resolve the situation. I am out of $$$ and now have to purchase a new bed. Needless to say, I will never buy furniture from Raymour & Flanigan again and I have told all of my family, friends and co-workers about them. They are dishonest crooks and very unprofessional!! Please do not purchase any furniture from them! I never will again!!! I am a very unhappy and dissatisfied customer!!!

I had these couches for almost two years. We paid for a warranty but then we moved in November of 2017! The couch charger port is broken as well as the recline! They refunded us our warranty of 300 bucks but the couches are useless!! Because they don’t have this company on the West Coast and to repair it costs more than 300 and no one mentioned this to us because we asked like every question possible. I feel like the people are sneaky there and money hungry and was trying to be as subtle and not straightforward. The couches are useless even if we try and sell it.

My husband and I purchased the Danfield Dining room table. The table arrived on time. Delivery was seamless. However, less than 6 months of having the table the table has bubbled and cracked. They tell you they have trained and skilled workman come to your house and inspect the table. More or less they pay someone to come to your house and take a cell phone picture of the damage. Without further inspection they determine the flaws are your fault. You either deal with a dining room table that can't get wet or use your ONE TIME ONLY Platinum Insurance plan. After you use it once- the plan is null and void. Raymour lost themselves some customers. No wonder they have a less than 2 rating on BBB.

We purchased dining room set at Raymour & Flanigan. Never ever will go to this store again. Quality is a big problem. Service is even worse. After reading reviews we decided to buy warranty. It was a waste of money. Service techs try to fix furniture with last century's techniques and technology. Please be careful when you make decisions to buy furniture. Avoid Raymour & Flanigan at all costs.

We purchased furniture with Raymour and Flanigan in December. When we received the furniture the items were damaged and so were our hardwood floors. When it came to resolving the issues with the furniture it took R&F five out of the 6 months of the promotion to settle the issue. Getting in touch with customer service representatives and actually getting them to call me back was a full time job for 5 months. At the Suffern office I was told people would call me back by the end of day or on specific dates. Ultimately, they never called and I felt like I was on a goose chase to settle the issue. I informed TD bank early on regarding the issue we were having and they encouraged me to pay the minimum so I wouldn't incur late fees.

I bought a picture from these guys 3 weeks. ago. It fell apart falling off the wall damaging my house and fireplace. They wouldn't even entertain looking it at or at least refunding me for the picture. I now have over $1000 worth of damage to my house caused by the inferior quality of this product. I will never shop there again. Terrible customer service.

Purchased 2 recliners in 8/16, with platinum protection for 1 chair. Coating began peeling on 1, so called for service. Tech took a few photos and left, told me I’d get a call. Rec’d call today from service dept. saying nothing could be done, that the peeling was considered normal, mfg. warranty only good for 1year, and nothing service could do about the peeling. When I purchased the recliners at $1300.00 each, I was told they (Bernhardt Leather recliner) were the R & F top of the line leather. So disappointed and it looks like there’s no recourse. Apparently the complaints don’t have a negative effect on their business.

Please be careful when dealing with R&F. I am someone who financed my furniture purchase, pay above what my monthly payment is and pay on time every month. I decided to make an early payment and now have incurred a late fee and also am required to make another payment as well. Their customer service personnel didn't seem to care that I pay on time every month or care that I tried to pay them early, in fact one person went as far as hanging up the phone. This company treats their customers in a way that is just simply unacceptable. If I could I'd return everything I bought and go somewhere that would cost me 2x the amount. Not to mention the quality isn't great either. Guess their customer service falls right in line with their products.

Before you go to buy at Raymour & Flanigan you should be aware of getting bedbugs in your furniture, I bought a bed and box last year 10/3/17 and now it's infested with bedbugs. I called the store and the manager is telling me that I had someone came to my house and leave the bugs and they're not going to replace even though I have a warranty. I won't be shopping with them in the future. The manager was very rude.

Before I continue, let me say that the products from Raymour & Flanigan are amazing and great quality. BUT. I must say the customer service is not. The salesperson who came to "help" us out was rude and condescending and used "his honesty" as an excuse to cover up his discourteous behavior. He went as far to say that even if we didn't make a purchase, they're too big of a company for it to matter. Which is probably true, but not something you want to say to a customer. Moving on. Then they had the furniture delivered, and they were missing a few pieces from our furniture.

My experience with Raymour & Flanigan was horrible. I ordered furniture, they unloaded it off the truck and the cushions were ripped before they were even unwrapped. The dresser had to be replaced because nails were sticking out and the coffee table was dented in. I called to explain the issue. I never heard from them so I called back but they said there was no record of me ever calling. I did call and even reported the furniture with the guys here. How convenient. They told me they will not replace it. If they were as good as they say they should stand by their furniture. Especially when purchasing quite a few pieces. Bad for business. I can see why they only have 1 star. There are many furniture places that would stand by their furniture that I will be shopping at next time!

Bought bedroom set in December 2017. In February I noticed one side of the mattress was discolor. I called Raymour & Flanigan to informed them. I was told to sent pictures by the sales associate and they would have someone contact me. Time and time I called I was told someone would get back to me and no one ever did. Returned to the store on Route 10 where I made the purchase. The Customer Service manager tried his best to assist me in this matter. But like always I was given the runaround. Finally in April I received a call to set up an appointment with a technician. The technician did not why he was sent to my home and the appointment went downhill from there. He called Raymour & Flanigan and had the associates in the phone who made light of the situation.

Purchased one R&F iSeries Aficionado Firm mattress in April 2014, which caused backaches. I'm a backsleeper with lumbar spine issues. Returned it for a Sealy Woolhope Queen mattress. I also purchased the Platinum Protection Plan. I returned that mattress and discussed with Showroom Mgr my previous back surgeries and that I am a backsleeper. He recommended a Serta Black Calista Queen Mattress, which caused back pain in the morning upon waking. The Platinum Protection Plan sent out a technician who said there was nothing wrong with the bed. I just ordered a new SAATVA mattress and paid for it myself. Don't deal with Raymour & Flanigan. Their mattresses are terrible and their Platinum Protection Plan is a sham.

First mattress was delivered and boxspring wood was cracked. Complete bed was sinking down on one side for three months. Didnt know it was damaged until service man came. My bed was replaced. Second bed worst than the first one. Both left and right side sink down so bad I have to sleep with pillows on the side of the bed so I don't roll out of it! Have a constant back issue because there is no support. The middle has one huge lump in it. I spent most of my night waking up and eventually sleeping in my living room and leaving my husband to fend for himself.

Purchased over $5000 worth of furniture- sofa, recliner, chaise, 2 end tables, 4 ft long side table, pub style kitchen table with 6 chairs. Purchased in November but asked for mid December delivery because we were painting the rooms where this furniture was being placed. No problems with delivery but within months the chairs were falling apart. I called the following December when the fabric on the sofa and recliner started to fray and split.

Do not trust their promise to deliver on time. Do not put a full deposit until they have delivered. The change happened 3 weeks in advance. I got a call from sales person that they can deliver when I have already took a day off and reschedule things around to take delivery (Preston Queens Sleeper Sofa).

They came to deliver a new mattress to my home. The delivery men never covered their feet and they stained my new rug in two different spots. After letting them know of this a week or so later I get a call from Stanley Steamer saying they have been asked to come out and clean the carpet. We set a date and they came out. The area of where they cleaned my carpet the machine they used pulled and cut several carpet fibers that now stick straight up in the air. After countless hours and many phone calls to the service side of Raymour & Flanigan they are unwilling to replace the carpet. This carpet was less than a month old when they damaged it. Do not ever shop at this store. Horrible customer service.

I purchased a bunk bed five years ago from this store and add their protection plan. The bed was in great condition, but one of the steps from the stairs had broken off. I called Raymour and they quickly sent a technician out to assess the situation. The report that he called in, was that I needed a new ladder for this bed. Unfortunately, the bed was no longer made. The GREAT news was that they were going to have to give me a credit for the whole NEW bed!! I mean, one ladder step and I get a new bed!!!??? So, I got the credit amount of around $469 or so. Basically, the amount of the bed that I had originally purchased. Bad thing was that the new beds cost way more and I was going to have to pay the difference.

They claim 3 day delivery or less. I ordered in stock items on 5/9/18. Picked available dates they gave me for delivery 5/10/18 and 5/11/18. They accepted the dates and took my money. 5/10 comes and goes. No contact from them. 5/11 comes and nothing. I had to call them. I was placed on hold for 10 minutes as they tried to figure out how they screwed up. I was eventually told they could not get it to me until 5/15/18. Thanks for dropping the ball and doing nothing to correct the problem. Any 3rd party hauler could pick these items up 5/12/18 or 5/13/18 and delivery them, but I was told they did not know how to accomplish setting that up.

I placed a 1600 dollar order 4/17/18, I didn't have my wallet so my girlfriend used her debit card. We typed all her information for the billing part of it and then my address for shipping. We get a confirmation call the next day and I personally spoke to the rep who confirmed the purchase and the delivery date. A couple days later I had called back to confirm the delivery and everything was on schedule so I take the day off of work and I sit here all day for no delivery to show, no email, no phone call, nothing at all.

Purchased floor lamp online. Said it would be ready for pick up on Wednesday. One minute after I received email stating wouldn’t receive it until Friday which I ordered 8:30 am. When I called customer service said 3 days or less only apply if you are paying for delivery charge so I replied, "It’s all about spending the money." She replied 'yes'. They don’t care about a pick up. They only care about money. I’ve purchased many things from you guys. I’m truly disappointed. Don’t want to shop elsewhere but now I may have too...

My family and I purchased a new living room sectional sofa in February 2017. I have purchased several furniture items from Raymour and Flanigan within the last two years and honestly I've never had any issues with the quality of furniture. Upon delivery my husband and I inspected it and it seem to be in good condition. We were having work done in our house on the day of delivery so we did not use the sofa till two days later. Upon sitting on it two days later we were extremely uncomfortable. The seat cushions were completely flat compared to the ones that were shown in the store. We called to make a complaint. We had to wait three days for customer service to come out and we were told that the sofa was up to standards of schematics offered on description from manufacture.

I bought a small sofa for my porch. Cost around 400, also purchased the insurance. The sofa ripped and I called. They said take picture. I did. They said can't be fixed, and we don't have that sofa anymore. I had to get a credit which is only good at that store and only for two weeks. Can you believe a credit is only good for two weeks. So I pick out another small sofa, I need a certain size. It's a small porch, they tell me it's about eighty dollars more and there is deliver and tax. I said, "You nuts. You want me to pay deliver on a damage item you sold me." The manager said yes. I said I won't.

Raymour & Flanigan sold me a defective 4 piece dinette set with a chair and a worthless warranty to boot. The lower portion, of the chair broke apart, in a few months prompting a call to service, who promptly advised me to repair the defective chair and not replace it. I opted to replace chair, as per terms of my warranty agreement. They sent me a chair whose pad broke apart after a month when my young daughter sat on it. These heartless savages jeopardized my daughter's safety by sending us a glued on padded chair and exhausted warranty in retaliation for my asking for a replacement chair, as per contract instead of another inferior repair. I advise my fellow consumers to avoid at all costs.

I purchased a 5 piece leather sectional. Unfortunately the color has worn off its leather. Actually this happened from initial time of purchase. I called their support team. They sent a mechanic to spray the worn sections... Again. The color faded. I called their customer service desk... They claim this is how the leather "wears". I have owned leather couches in the past. My other couch had never lost its color... With that being said I think someone should seriously consider not buying any leather items from Raymour & Flanigan.

I purchased an outdoor patio set in spring of 2017. When I purchased this set the salesman suggested I purchase their platinum insurance. He stated that whatever happens they would repair or replace if any damage occurred. I took them out of the shed the first warm day about three weeks ago. The two arms on each of the chairs are rippled which lead to the paint to chip off.

I will NEVER buy furniture from Raymore & Flanigan again. I purchased a 5 year "Platinum Protection Plan" for furniture I bought in February 2014. One of the pieces was a kitchen dining set (table with 4 chairs). The chairs were always a bit shaky, but we could live with it. One after the other they started falling apart at the joints, including the seat collapsing. By August 2015, all four dining chairs were unusable. I called R&F and they advised I could come in for a "re-select" since they no longer manufactured the original chairs. Apparently this was a "courtesy". When I went into re-select, they said I had to now pay the cost for the "upgraded chairs" even though they had nothing in price comparison to the original chairs I had. I spent ~3 hours in the store, even using their phone line to speak with their customer service center, all to no resolution.

I would give this so called company a -1 star rating, even a 1 doesn’t do it justice. We bought a sofa, love seat, chair looked very nice. It is even shown in one of their commercials. 5 months later furniture looked deteriorated, it looked as if we already had it for years. We are Fam of 3, we use the furniture with normal use in the living room. Only during the evenings after we get home from work.

I bought Denley SECTIONAL Leather Loveseat and I got the 5 years warranty, they told me warranty cover everything, I went to let them know that I need an small repair on my furniture because one side of the sofa is dethreaded and they told me this is not cover by the warranty and I only have the furniture for 2 years. They also did an appointment for me and the technician never come to fix it to my home. I still waiting for them to call me back to do the repair. The technician that suppose to do the repair was Gibbstown numero de telephone **. Ticket de servicio **.

I have placed an order that was suppose be delivered and installed, they said it would 2-3 weeks instead took over 1 month to delivery then I was called with a delivery date for a Sunday with a window frame from 2 pm-5 pm, a very rude and angry delivery guy comes at 5 pm. He gets mad that I asked him to take his shoes off because I have a baby crawling so he doesn't feel like installing the item. He tells me the piece is broken. I said, "Show me." He said, "No" and left. I called the manager. He said, "Sorry. we can reorder" and I have wait another month and kill another all day for their delivery. This store should not be in business. Very terrible service. The delivery man have no consequences for not delivering promised goods.

Don't ever have your items delivered to be set up. They don't know what they are doing. First the driver showed up and left in 5 mins before could even get to the door then get them to come back and my children can't even sleep in their bed because it's not put together correctly. Very poor service. Never again will I buy from Raymour & Flanigan.

After 18 years my wife wanted to get a new kitchen set and found something she liked at Raymour and Flanigan. I only wish I had saw some of the online posts regarding this company as I surely would have not purchased anything there. We purchased the new set and was talked into also buying their Platinum Service Plane. The set was delivered to my home which was late and no updated delivery progress as promised. Upon delivery 4 of the 8 chairs were either missing screws or not properly assembled. I called and they made an appointment for 6 weeks later. The tech was over an hour late that day but I will give them some slack as it was snowing that day. He repaired the chairs and a scratch on the additional leaf which was scratched by the delivery man with his knife.

We have purchased a couch and loveseat in the past and were very happy so when we needed a dresser we decided to come back. We are now regretting that decision. We purchased the dresser on a Saturday and had delivery scheduled for Monday. On Sunday, no one called with our delivery window so we called about 10 minutes before you closed to find out and they told us 1-4. Monday arrives, my husband took the day to wait for the dresser, at around 3 they called and said it would be closer to 5pm. At 5pm, they called again saying it would be around 7:30 and would call a half hour prior. At 5:45 they showed up, unannounced and without a call. (Because of the above issue they offered a discount and refunded the delivery charge). The delivery people seemed in a rush and we looked over the dresser and it seemed fine as first glance, no dents or dings.

Bought wooden queen size bed frame 2 and half years ago. Did not take extended warranty due to only good for five years and they only cover parts one time. What else is primary reason for a bed? It is to sleep! How much damage can you do while sleeping! While I was sleeping My wife and I was awoken with a loud breaking noise on my side of bed. The side panel broke completely at the joint connecting side panel to headboard. My wife went on website. Called at 6:30am that morning. l/m on machine. Rep called back. We sent pictures to their rep.

During a Raymour & Flanigan bedding sale, we went to look at a new mattress & box spring. The sale looked quite good. We tried out a few mattresses and wonder about bed frames. The salesman (saying salesman because it was a sales man) was very nice and easy going, no pressure sales which we really appreciated. We chose a mattress and decided to look at bed frames. We found a few, they do have a great selection, and decided on one. The salesman walked us to the counter to complete the sale and on the way he asked about our interests in the 45 day return guarantee. We said yes and he told us he would throw in the mattress pad that was required purchasing the mattress exchange program. He also told us we could get 2 years interests free account and we could pay it off monthly until it was paid in full, interests free.

I purchased a mattress 2 years ago and the fabric is separating on the top of it. They won't warranty it because it is not sagging, they say it is not defective, if the fabric separating is not defective I don't know what is. I even offered for them to prorate it and they wouldn't do it. I guess after the sale they could care less about their customers. I will never do business with them again!!!

I purchased a leather sectional not even 2 weeks ago from here. The leather is already peeling off and it is getting worse. I almost spent $4000 on this couch so this is absolutely ridiculous!!!

We purchased a sectional couch, coffee table, recliner and 5 year platinum coverage from this company 1.5 years ago. The couch and coffee table were scratched upon delivery and we used the platinum coverage to fix it. Recently the veneer on the coffee table has come off along with 2 tuft buttons on the couch. When speaking to customer service to schedule a fix, we were told that the coffee table was no longer in stock and most probably they'd have to replace it completely. We were informed that if they replace the coffee table we'd lose my platinum coverage because they needed to replace the item. We purchased 3 items from this company and spent a good amount of money. Upon purchase we believed it would last at least 5 years. What's the point of having the coverage and why spend $$$$ on furniture that is built to fall apart in a year and a half? A question we are asking ourselves. NEVER AGAIN.

Purchased the above less than a year ago and me and my partner have noticed it sagging/sinking in the center of the mattress and we've been getting terrible back/joint pain every morning when we wake up. I contacted customer service, they sent a tech out to measure the mattress with tools. They said the mattress was fine. Meanwhile, you can see the bumps and sagging in the mattress. It wasn't like this when we first bought it. It's a defective mattress/box spring and Raymour refused to compensate us or help us. I've filed a complaint with the BBB as well. I don't trust their policy and their measurement tools, it's unbelievable. I'm having surgery next week, and I can't bear the thought of more joint pain with this mattress. We are not happy, I've spent thousands of dollars at R&F and this is ridiculous!

SCAM!!!! I paid for the “platinum protection“. A tech has been to my home 6 times to repair a broken sofa recliner. How they repair it??? They stick a little plastic wedge under the arm of it and say “that should work”. 6 times!!!! Finally today I called once again. Spoke to Shannon and explained I paid a lot of $$ for the couch ($3300) also paid for the Platinum protection. I want the piece replaced. Shannon explains that platinum protection “was designed to save customers money on service calls. Not to replace items”. Do yourself a favor. Stay away from here!!!! It’s all a bunch of crap.

Purchased a new table and chairs for $1,673.10 on 11/11/17 and just going to pay cash. Sales Rep said if I opened the Credit Card with 0% first year he would credit $50.00 off. Not so at 29%... WTF... Called and just received the runaround, CC company says it's the store, called the store, "It's what you signed". Account closed! You got me! My Bad... It's a shame because I like the table, quick delivery, had an issue with a chair and promptly fixed the stripped bolt. Make sure you get in writing!

Horrible Customer Service, they do not stand by their Lifetime Service Pledge that they give you when you buy their product. They also do not stand by the Platinum Protection Plan that I purchased, and when you file a BBB complaint they lie about how they tried to rectify the issue. They also refuse to let you speak with upper management who wrote the lies in response to the BBB Complaint. Never shop here.

We purchased a Couch and Love Seat, we took a 5 year warranty on both, after 4 years both pieces had abnormal discoloration. A technician came out and said it couldn't be repaired and agreed it didn't appear to be Normal Wear and Tear, I was then told by customer care, "Sorry!" I will Never purchase from them again!

I was scheduled to have my knee replaced on January 17, 2018. On December 26, 2017, my wife and I went to the Raymour and Flanigan store in Whitehall, PA to purchase a couch and more importantly, a power recliner that I would use during my recovery and in the future when I have the other knee replaced. (I have many steps in my house so this power recliner would also serve as my bed for at least two weeks.) We found just what we wanted but we were told that the recliner was not in stock and would be available in 3 weeks. I arranged for delivery of both the couch and the recliner on Thursday January 18, 2018. This way it would be here when I came home from the hospital on the 19th.

I bought a couch and loveseat set in 2014. I noticed an odd piece of wood under the center of the loveseat recently. Feeling underneath it turned out that the entire center support pulled apart from the frame. They sent a serviceman who pulled the fabric off the bottom and determined he was unable to fix it at my home. I received a call from the service supervisor who told me it could be fixed in their shop for $225! Why should I have to pay for shoddy construction after only owning the furniture for 3 years? When the fabric was removed I saw how poorly the frame and support was made in the first place. Next time I buy furniture I won't buy unless I can see some proof of how it was built, even if I have to pay more!!! I'm still trying to contact a manager and receive free repair, but I will let everyone know never to buy from this store!!!

This review is entirely with the company. Our salesman was wonderful & most professional. So my "never going back there again" is based on the service. Our goal was to find a bed set with an adjustable frame (where the head or head/feet can rise), and we found just what we liked. Someone was to call that evening with a delivery time-frame, never did, but I called the next morning & got my own information.

Went to Raymour and Flanigan in Jersey City, NJ. Salesperson Gisele waited on me. I was looking for a leather sectional. Found one that I like and purchased it. Gisele assured me it would come in a certain day. Next thing I know, she calls me saying it’s ready for delivery and the delivery guys are at my house. I wasn’t home, so I rush home only to find they left. She calls me back and told me they were on their way back and would arrive in 5 minutes. I call my brother and have my son and brother remove my old furniture. They put it outside for garbage night.

They had to return to fix everything we bought from. A reclining couch, a dining room table twice, a computer desk, and counter stools. They sold us a lamp that was broken on the showroom floor. Would never buy from them again. We spent over 6000 dollars on their junk.The service people came 2-3 weeks after delivery and half the time did not bring the right parts. Go to a real furniture store. Stay away from Raymour & Flanigan!!!!

12/17/2017 Purchased at 1645 Broadhollow Rd, Farmingdale store 2 pieces of furniture total: $1833.16 12/19/2017. They delivery two pieces, one of the pieces Natuzzi lounge is completely different to the display, no label on it, darker color and poor quality, I didn't accept it. Called the store the manager said the money will be refund in 1 day, but they never refunded after 3 days passed. Checked online they give me Greccio lounge instead, not Natuzzi. 12/22/2017 called their company again, ** answered the phone every single time, she will said the manager has day off, or today told me he is on holiday and back next Tuesday. Where is my money? My refund. Can’t reach anyone. I filed with Suffolk Consumer Affair. They should investigate their products. I thought I can have a nice piece of lounge in my office for Christmas, emotionally distressed.

I purchased a sectional couch, recliner and kitchen table a few years ago from Warwick Raymour and Flanigan, and was extremely satisfied. This year I needed a couch and love seat for another room. I walked in store at 12:30 and was out at 1:00 after purchasing what I needed. The staff Bruce ** and manager, Jon ** could not have been more helpful. I highly recommend anyone looking for furniture to check out this store before they make their purchase. The best part is, we will receive our furniture in time for Christmas! Thank you Hilary **!

Raymour & Flanigan sold us as leather living room set (sofa, love chair, ottoman, and arm chair) and we also added their 5-Year Platinum Protection Plan. We wanted something nice and it did look very nice at first. We hardly sat in it, it was more or less to be kept nice and clean. Now it looks like crap. The material is cheap, bonded leather, also called reconstituted leather or blended leather. The living room set cost over $4,500. This so called "leather" is made as a layered structure of a fiber pulp material that's made from shredded leather bits and fibers and a polyurethane coating over the top, which is embossed with a leather-like texture. Very, very thin, with a vinyl gloss to make it appear nice, but rather, it is a cheap process.

To friends!! Please do not waste your money at Raymour and Flanigan! I bought a couch two months ago and damaged three of our basement walls. The movers never told the company about it and no one knew till we went back to complain. Then we were told they would fix it after the new couch was delivered and a month later they told us our paperwork was “misplaced”. Now two months after this happened, tons of phone calls and emails they are finally saying they will fix the walls. THIS IS A HORRIBLE COMPANY TO WORK WITH!!! THEY DONT KEEP THEIR WORD AND HOPE THAT YOU GIVE THEM YOUR MONEY AND GO AWAY!!!

Today I received a call from Hakem who identified himself as a manager of Raymour and Flanagan regarding my complaint. We discussed my complaint and he apologize totally for the rude behavior of the staff. Hakem expressed concern for any inconveinience that I indured, and informed me that he was ordering seats for my three chairs and also giving me a $100 gift card to. use in one of their stores. I appreciate the speedy response, and the excellent customer service that this gentleman exhibited in resolving this issue. Thank you Consumer Affairs and thank you Hakem of Raymour and Flanagan.

I bought a set of three living room table. They didn't have in store so they said, "We're going to be ready for pick up in a week or so." I called them when supposed to be ready and they said to call after a week again. After another week the same story. Very unsatisfacted not professional.

We purchased a new memory foam mattress and box for our child. In the showroom it felt very soft and comfortable. When it arrived my child couldn’t sleep on it. She cried that it was too hard. My child has ASD which means she is affected by hard surfaces, fabrics, seating, etc. So this soft mattress seemed very soft upon trial to all of us in store. But the one that arrived had no manufacturer tags or brand label on it. There was no way to tell if it was the same one we chose. The company sent out a tech to see if there was something defective with the mattress or box. He said both were as they should be, but concluded the mattress in store was probably much softer due to wear.

I recently purchase 2 items from Raymour and Flannigan and I have their store credit card opened. They sent me an incorrect bill and when I called the customer service to ask about the bill, the customer service in their credit card department were so rude and unprofessional. The guy on the customer service call, his name was "ERIC", he kept on calling me by wrong name and was very very rude. He did not resolve my query and I had to go to the store to have my bill resolved. DO NOT GO THROUGH THIS STORE. They have very bad customer service and even though they promise that the customer service will help you with your inquiry after your purchase, once you have purchased their item, THEY DO NOT CARE ABOUT YOU. All they care is how much sale they can make and once you buy furniture from them, even if you have genuine issues they do not help you with anything.

My husband and I purchased a sofa bed, loveseat and 2 recliners today. When we walked into the store we were met by a very friendly, professional and knowledgeable sales consultant, Tony **. We knew exactly what we wanted prior to going there, so the purchase was an easy one and Tony didn't try to dissuade us from looking at anything else. We asked to see what other mattresses fit into the sofa bed, and Tony took the time to show them to us. Once we discussed the items we wanted to purchase, Tony and his manager worked with us to give us reasonable discounts on the furniture and a delivery date convenient for us. We were very happy with our experience at Raymour & Flanigan and would recommend this furniture store to anyone wishing to purchase beautiful furniture and reasonable prices.

Don't buy the Platinum Protection. It is a completely rip off. More than half my furniture is from Raymour which I purchased the protection plan on most. I tried to use it for two rips on my couch and they refused to fix it because I have two dogs and a cat and said that it was pet damage when it wasn't. This couch that I purchased is the second one since the last one I purchased lit on fire. The couch has electric recline and the electrical box that supplies power to the couch lit on fire. It was not an electrical problem on our end which I had check out and Raymour had to replace couch. Now the couch has two rips and they refuse to fix it. I will never buy another piece of furniture from them.

I purchased a sofa, loveseat, chair and a mattress from Raymour & Flanigan in mid-October. Everything was in-stock and "ready for delivery" except for the chair. The chair was scheduled to come in at the end of October. Everything was paid for in full. Delivery scheduled for November 6. I called to ask if we could bump that to Nov 10 because my old furniture was being picked up Tues morning and my new rug would be arriving on Wed. On Tues I get a call about delivering my chair and mattress. I asked about the sofa and loveseat?? Response: "Oh, they have not come in yet". It seems they sold my furniture to someone else anticipating they could get them in again before my delivery date. Not only did they not arrive, but they were not sure when they would arrive. They offered to go through orders and look for orders waiting for full payment and then they would pull those pieces and give them to me!!

I entered the Raymour & Flanigan in Iselin, NJ with the intent on purchasing a sofa. After selecting a sofa, my wife & I met with the sales rep, who followed us throughout the entire store. After having to complete a buyer profile I finally received pricing. To my amazement, the best pricing is only offered to those who apply for store credit, through TD Bank. What? My cash is no longer an acceptable form of payment. When did waiting for payment become the best business model?

I am writing this review in hopes of helping another customer. I have purchased two products from Raymour & Flanigan (bedroom and living room furniture) with multiple pieces. My complaint so far is only involving one piece the living room set! Let me say this first. I did not set out to bash and tarnish this companies reputation. As I stated my problem is with my living room furniture. I made several attempts to try and resolve the situation with the company itself, I believe every situation can be made right.

Bought a brand new sofa, our first NEW one ever. Big mistake buying from R&F. 2 weeks in and creaking crunching sounds, we purchased Platinum Protection. They send guy to rebuild frame that was not built right. Now 1 year later crunching, wobbly, and ripping all apart, sagging you name it. Guy coming once again. We will see upon reading warranty. Seems it is a lot of BS to actually do nothing for customer. I wish we had known better than to shop here. Would rather have money back at this point. Couch is defective junk.

It's over 2 weeks when my couch was picked up for repair. They promised it will only take 3 to 4 days to fix, till now my family has nothing to sit on. It really a terrible experience without a couch for over 2 weeks, especially for my children. I cant invite my friend over for my birthday. It really a worst experience with Raymour & Flanigan.

I spent $4000 on 2 large reclining sofas with platinum protection. 2nd most expensive sofa in showroom. Salesman said sagging covered. Not even 1 yr went by and the headrests and footrests were sagging. They fixed headrests but informed me they could not fix footrests. The footrests got saggier and 6 months later I called and was told platinum extended coverage would not cover saggy footrests, 4 in all. The sofas are overpriced, the cheapest quality material, don't buy from Raymour and Flanigan. They're overpriced and blotchy. Platinum does say sagging not covered. They're not for the people.They say anything to make a sale.

Bought a sofa & loveseat set, not a cheap price. All I can say is I wish I had done my homework. I paid the extra $ for the Platinum Plus warranty. Year 2, we began to sink into sofa. Called customer service and they sent someone out to provide a repair. 1 yr later, same problem, this time the repairman said broken frame, covered under platinum coverage and it should be replaced. Called customer service a few months later because they never called me to find out how the service call went. They said they'd have to send a repairman again because too much time had gone by. They repaired the broken frame and we are still sinking in the couch. Now they tell me it's not covered under the warranty because it's the sofa cushions which aren't covered under the warranty. This is poor quality (broken frame, cushions are fine) and poor customer service.

Bought new couches in 2013. Ever since then they had to be repainted every year. I call the platinum protection program and they say it's normal wear and tear. I say it's a poorly made product and they should look into it. The outcome of all this I'm stuck with these poorly painted couches. Paid a lot of money for and their junk. I wouldn't go back to buy anything from them again.

Raymour and Flanigan you guys messed my order up two deliveries. First one they forgot the rug. Second one they forgot the coffee table and when they asked me where you got your furniture I'm going to say from Raymour & Flanigan. Check your order because they messed stuff up. I'm going to be having a dinner party on Friday and they can't deliver my coffee table until Saturday. Folks are going to love the rest of my furniture. I'm sorry to have to say Raymour & Flanigan mess my last order. They can't even send someone out. My son took Tuesday off. We can have the stuff delivered. I can't take off another day. So sad, so sad.

I ordered a really nice bedroom set & was special order. Dresser was damaged. Two big chunks out the front. Nothing was put back in place. They left a nightstand in my living room. Still wrapped up. Now I see why they rushed out my house so fast. The WATERFORD, CT store is so unprofessional and Linda oo Linda she's a fast talker. I got 7 different stories from that lady. I will NEVER be doing business with there scum scam artists again. Not to tell you I got the bed 3 wks ago and they brought the wrong box spring so I had to wait for a new one. Raymour & Flanigan YOU really Really SUCK!!!

The problem is a product issue, service issue and a warranty issue. Product (Poor quality and hazard): I bought a three piece sectional from R&M in February of 2017 (cost was approximately $2,500). The couch began to open up from the zipper (which was stripped so would not close) on the chaise section and the pillows provided began to tear by June of that year. The chaise cushion began to bow in with only a few months use. It is only myself and my girlfriend using the couch. Staples were falling out of the couch all around the bottom of the upholstery and my girlfriend actually stubbed her toe and had a staple go directly in about an inch and a half (we have pictures). There was a sharp nail sticking out of the back of the couch which I cut my hand on.

We had a new bed delivered and things went well till we wanted to return a pillow. They would not take it back. They said once it was in my home it could not be returned. They also said I would get 72 months to pay for the $2,700.00 bed and after all the paperwork was signed I found out I never opened an account for this to happen. It was charged to my credit card all at once. I went to the store the next day after delivery to have an account opened & a credit be applied to my credit card. They refused to do this also. Very upset & extremely disappointed with this customer service.

Salesperson Wendy ** was nice during purchase but failed during horrible delivery. She emailed "that is terrible " and "so sorry " but did nothing to ease the pain of the botched delivery attempts times two. This was by far the worst experience with R&F for guaranteed delivery in 3 days.

My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.

Update 07/28/17 - Raymour and Flanigan Stratford has called to confirm tomorrow's delivery of my "New Ashley Brand Sofa" - negative. They once again tried to tell me they only carry BenchCraft - That Ashley's bought BenchCraft - and that they tagged the sofa wrong (In other words they're tagging BenchCraft items Ashley Furniture). Upon telling them that they would be wasting their time, they now want me to go to the store speak to a store manager and pick a new sofa of equal or lesser value - Oh and it must be done within 14 Days! No If, Ands, Or Buts... So forget whatever I have planned, it is the only way you will receive a new sofa - now you have to hope you find something you like within the same price range of what was purchased months ago! Do Not Be Fooled!

I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my "firm" bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.

Purchased a very expensive Tempur Pedic mattress about 7 years ago, thinking it would be comfortable for my aging body. No such luck, but I stuck with it. Now the mattress is sagging, and horribly uncomfortable. R and F sent a technician, to no avail, because it wasn't "sagging" ENOUGH! I'm sleeping in a FRICKIN' hole! Expensive is NOT BETTER!!!

I DO NOT EVEN KNOW WHERE TO BEGIN. On April 28th I made a purchase of a living room set mattress and head and foot board totaling 6000 dollars cash... We are now regretting our purchase and feel completely robbed. Dealing with the insurance the platinum protection plan that I paid an additional 349.00 has proven to be as defective as my furniture. Every piece with the exception of the chair in my living room had to be serviced.

Buying our furniture through R&F was super easy (of course it was; they wanted our money). The sales people were very helpful and patient - no complaints there. My major, major complaint is in regards to their financing, which is done through TD Bank. Just an awful system, and completely unreliable, both by phone AND online! My husband and I created an online account so that we could connect our bank account to it and make direct payments. When we created the account on my laptop, there were no issues, and we made our first two payments without incident.

I bought a bed mattress box spring from Raymour 2010 and also a Platinum Plan. I had issues almost from the start. They sent out 2 technicians and they were not helpful. It seems like they give you the hard sell about purchasing the Plat Plan but won't honor it. Basically it's your word against theirs and you have no win. I will never purchase anything from this shady company again. I will buy a mattress from a real Bedding store instead of these people who just want you to buy but won't help with their shoddy furniture when it's defective and overpriced smh. Also Customer Service are of no help whatsoever. They act like they're the only game in town. Won't see another penny from me or any of my friends or family in Life.

We purchased the outdoor couch, coffee table and 2 chairs last summer. We stored our furniture in our shed and noticed this summer that the wicker paint was chipping off the chairs after only using the furniture 1 season. Raymour came and could not replace the product because they no longer make the chairs anymore (probably because they had a lot of issues) so they issued us a "re-select" which had to be used within 14 days. No one told us we needed to make an appointment with the manager when going into the store, so we get there and they told us they could not help us. There were a ton of salespeople not helping any one but could not help us because we needed to work with a manager and only one manager works at the store. We leave make an appointment for the following weekend and are told they had a scheduling mishap and they made 3 appointments for our time slot and they we had to wait.

I purchased a bed and an emergency happened to me (not in any way due to Raymour and Flanigan). I explained the nature of the emergency to Raymour and Flanigan, who offered to help resolve the problem easily and without any charge. The team came in and within minutes the problem I had was professionally and easily resolved with the nicest of men. The company didn't have to go out of their way, but with such kindness- they have a customer for life!

Sofa almost killed my cat & now they say I have to pay to fix. 2 weeks ago I began adjusting my reclining sofa & heard a warning meow, my cat was under the sofa. When I attempted to return it to the initial position everything went wrong & she ended up caught in the mechanism. Not only caught, but her long tail had become wrapped in the drive. Hours later we were able to get her out, to an emergency vet, and her tail had to amputated. In order to disengage her from the mechanism it had to be taken apart.

I purchased two leather couches and an ottoman from Raymour and Flanigan as well as the product protection plan. Within months leather cracked and peeled. I call for repair and was told to have both couches replaced because they change the couch color. I went to the store to get new couches and was told that I could get them but couldn't purchase the protection plan because I told them that the person that checked my couch told me to ask for 2 couches to be replaced instead of 1. He also told me they change the manufacturer so my couches would not match. I was punished because I wanted my set to match.

Recliner replacement - Purchased a bonded leather group 4 yrs ago. We have since moved to Georgia. We have no children and no pets. The leather suddenly started to completely delaminate. I contacted customer service and after sending the invoice and pictures the company replaced the set. Raymour & Flanigan stood behind their product over and above my expectations. I have extended family in the Philadelphia area and their furniture store of choice is Raymour & Flanigan.

Waste of money!!! I have a promotional account which is due two days ago and it's my fault I'm not being careful. So I called and ask if it's possible to remove a accrued interest of $336. I will pay in full but unfortunately they are so greedy. In short they can't do anything they said but to charge me the interest. :(

This is a follow up review on the service that I have received from the customer service representatives at Raymour and Flanigan regarding my leather sofa. The problem with my sofa has not been resolved with both Sue the original customer service representative that I have spoken to and Cari the customer service rep in the service department have been extremely helpful in trying to do everything they can to assist me in reaching a resolution. They continue to be in contact with me in trying to find a resolution.

We bought a bedroom set 6 weeks ago, we were in the process of redoing our bedroom, so we wanted delivery July 12. 6 weeks later, I changed the delivery two days later. The day before my delivery I get a call that my adjustable frame was out of stock. Seriously??? You had 6 weeks!!! SO here I have a bedroom set that I can't sleep in. Paid $6000. Really **!!!

I purchased a living room set from Raymour & Flanigan in May of 2016. 10 days after my one year warranty, the springs of the sofa ripped through the leather. I called my protection plan since I had purchased the platinum protection. I was advised that I was 10 days past the manufacture warranty and unfortunately, there was nothing that they can do. After screaming for some time, the representative stated she would have someone come out and look at it. I also called my the arm rest on the sofas were wearing off. I have a house full of girls and lotion is a priority.

We bought a recliner a couple of months ago. It looks good and it's comfortable. It has some structural issues but not that important. For example: the wooden frame on the side pokes your thigh when you seat at far left/right. We also paid for the extended warranty they offer. Less than a week after delivery the spring for reclining broke and when we called they said they will send someone in two month because they are short of technician now. That means we could not use the recliner for two months! Anyway... no one ever came to fix it or called us about that. A month after that one of the support rods broke. Unfortunately, the quality and customer service are both crappy.

After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.

Very bad service. I was never informed about their in-house service stipulations. I bought a living room set for 1500 hundred dollars and never was told that there was a 90-day payoff fee and if it was not paid in full in 90 days, my bill would shoot up to 3000 dollars. I feel I didn't get a proper shake. It seems all the salesman wanted to make a quick easy buck. I will never shop there again. I feel betrayed and hurt (Baltimore Pike Springfield PA).

I had 2 tears in the attached sofa cushion of my sofa. This was caused by my movers, because this is how the movers returned it to me from storage. When I asked for the repair, it was scheduled. On the day of the repair my gate did not allow them in so I called. Then Raymour and Flanigan decided my cat had caused the damage. I had them review my photos and they decided again that it was my cat. I DO NOT recommend purchasing the Platinum insurance when you buy furniture in the store as they do not actually repair your furniture. It further concerns me as to the integrity of the company as a whole.

We bought a living room set on 6/24, with delivery on 6/30. Received a phone of confirmation 6/29. On 6/30 day of delivery phone call 9 am - they can not deliver until 7/2. Very poor customer service, they left my husband and I with nothing since we dispersed our old furniture - my husband is a 100% veteran of the Vietnam war and will have to spend a holiday weekend sitting on lawn furniture (not very comfortable). Raymour & Flanigan could care less. Paid cash - maybe should have financed for better service. I should just cancel but it's too much for us to go out and do it all again. So much for DELIVERY IN 3 DAYS OR LESS - GUARANTEED. Shame Shame Raymour & Flanigan. Will NEVER buy another item.

I originally used Raymour and Flanigan to purchase a couch--the process was effortless and I received what I needed in a timely fashion and with good customer service. Because of this experience, I then decided to purchase a dining room set from them, this is when the nightmare began. I placed a special order on February 28th, because it was a special order I was quoted 6-10 weeks for delivery- no problem. At the ten week mark I did not hear from the company, I called in and they could not tell me when the order will be in, they said, "We are guessing about two weeks or so." Two weeks go by, again nothing. I call in and they still can not give me an update on the order also stating that there is no phone number to contact their vendors just email and a response from them could take up to a couple of days.

Horrible experience with this "Platinum Protection Plan". The charging consoles on their couches and loveseats break almost immediately. Call the 866 # for service. They gave me an appointment 6 weeks later. I said not acceptable! They said they will order a new charging station, BUT it's being shipped from CHINA, so it's been 6 weeks and I'm still waiting to hear back. I called them today and they said, "It JUST came in, lets schedule." The date for installation is in 6 weeks time!!! Platinum Service??? NOT!!! Customer service, awful!!! Furniture, go someplace else!

Bought a mattress on the end of April for my grandson to sleep on. The third day he complained to me. I think the mattress has bed bugs. No way, did not realize, he was not sleeping on the bed. Sure enough he was sleeping in a chair... Called the store. They said no way does their beds have bed bugs. Threw out most of the stuff in the room along with the bed. Well they won't get paid. I don't have 500 like that.

We recently purchased a bunk bed and opted to pick up the bed at our local Warwick store to avoid taking time off from work. While putting the bed together we noticed that three brackets were missing and we were unable to finish the setup. I called our local store regarding the issue and was transferred to the main call center. The representative stated that I would get a call back within 24 hours. After two days of no responses I called the store again and yet again was transferred to the call center. The representative stated that due to the holiday she would be unable to give me a definitive answer regarding the missing pieces. She reassured me that I would get a callback the very next day. A rep did indeed call me the next day and left me a voicemail. I immediately called her back and left a message.

We purchased a Simmons mattress in April of 2016. This May it started sagging while I was sleeping in it. They sent out the mattress Tech and he said it hasn't sagged the required 1 1/2 inches. I told him it only sags when I'm sleeping in it. That was not their policy. So I will not be shopping at this store.

I went to the Valley Stream store, I bought a Tempur-Pedic mattress. It's been about 19 months and the mattress have a hole in the middle. I call customers service to file a claim. They send a tech over and this guy walk in my house with rod in his hand, he took the rod and lay it down on the mattress. Keep in mind if I take that rod and hit you over the head with it you will laugh. In other words people do not go and spend your money at Raymour & Flanigan. This furniture outlet is a rip-off. Never again. I will take the mattress that I bought back to the store and leave it there. I show the tech the hole and he said, "I know but this is how they want me to check the mattress." Please people don't spend your money in this outlet.

The scam they took the price off the chair for the warranty we paid cash and the delivery was giving a 3 n hour window. 3 damn hours and still couldn't make it on time. A hour after them being late called the store. Told them to cancel the chair. We will come and get our money. After a half hour on hold they said they couldn't give us our money. They will send a check. ** I paid cash so they took a 140 dollars off the price and they will mail us the money. I know I will never see it. The delivery would be there at my house within the hour. Well it's been 2 hours and they are still not here. This store is in Montgomery, PA.

I ordered a couch online on 5/27/17. My mother was buying it for my husband and I as a gift. I inputted incorrect card information for payment, corrected the information, tried again, and the purchase went through. My mother received a call that the couch had to be sent from the warehouse and then we would receive a call to schedule delivery. The money was taken from my mother's account the day we ordered. She received a call a week later on 6/1/17 that they needed proof of residency because of the initial declined transaction attempt. I was given a fax number which was not accepting faxes. I tried 7 times before I called back and said it was not accepting faxes. I was given another number to fax, which had the same results. Hours later and Kristina gave me her email to send the proof that way. I asked what the turn around time is and when we will finally get the call to schedule delivery. She said it would only take a few hours.

I bought a chair from Raymour & Flanigan two years ago. Last week the metal rods underneath the chair broke. I attempted to contact the store and the customer service center. I kept getting put on hold and then they would hang up. I finally spoke to a representative "Michael" who told me that since I hadn't purchased their warranty plan they were not responsible for any defects in the furniture they sold me. If I wanted them to send a technician I would have to pay for a service call and charges for replacement parts. That, I believe, would turn out to cost more than the chair. All they could do was give me the name and telephone number of the manufacturer [American Furniture] to see if they would do anything. I would not recommend buying from them. They do not make sure that the products they sell are reliable.

I am so disappointed. My husband and I spent over $13,000 at Raymour and we also purchased the platinum protection plan, which was an additional $300. Chuck, our salesman, was explaining how the leather sofa set we were purchasing was hand rubbed. He made us feel like we were purchasing a great quality and it was the best that money could buy (and in this particular store was the most expensive sofa set). The sofa set we purchased (sofa, and 2 recliners) cost us around $5000. After a few months of being in love with our purchase (which was for 3 different rooms) the hand rubbed leather started to crack. Now, I am not dumb, I know the difference between worn and cracked. This set is NOT hand rubbed. It was literally flaking off.

I am a very loyal customer of the Raymour and Flanigan. I am buying furniture from them since 2013 for my new condo & home. Treated me well until last January. My wife & I walked into the Cherry Hill store looking for coffee & end tables set for the family room furniture we bought from them. We saw the floor model set of tables for a price of $109.00 and bought. While support staff of the store loading the tables in my pick up truck we noticed the legs of the table were broken. The staff tried to glue on the broken legs and did not work. We refused to accept the set in that condition. Store manager a young attractive lady was called in and she replaced the set with the another similar set from the storage. We were impressed and accepted the replacement set for the same price.

From the time we entered the store we were greeted very professionally and handled in a very professional manner. Received our living room and bedroom furniture and we were very pleased with everything that happened at Raymour and Flanigan and especially the furniture and the bedroom set we are using now.

I am happy to report that by continuing to contact the store to help me resolve my issue with the defective furniture, it has paid off. I worked with 2 Managers, at the Smith Haven location, that were very responsive to my complaints. They had me come back to the store and pick out another set. I am sure we will be very happy with the new furniture. I plan to be a continued customer of Raymour and Flanigan.

Last November, we purchased a dining set from the company with the Premier Service Plan. A few weeks ago, one of the legs of the chair collapsed with someone sitting on it. We called Premier Service only to find out that it would take a few weeks before they would make a service call and replace the chair. The appointment date was set for May 6, 2017 with no definite time. However, the company assured us that they would call prior to making a service call. On Thursday morning, May 4, the company called and said they were scheduled to make a service call during the day. I advised them that they had the wrong date. No problem. They'll come to our house as planned on May 6, and they'll call to let us know what time they'll be at our house.

I purchased a dining room table and 4 chairs back in February of 2016. I am very disappointed with the furniture. There are two adults at our home. The chairs are loose and there are screws falling out.

My husband and I purchased a sofa sectional about 2 months ago. We picked an item that was exactly as shown on the floor and in stock. We took advantage of their 30 day cash payment plan too. A couple days after purchasing (and before delivery) I looked again at the sales order and noticed it was different from what I ordered. I called the salesperson who fixed it right away. When I asked for an updated sales order for my records it was $300 more than I paid... Once the item was delivered, I noticed the wrong item was delivered. When I called the store they told me it was my fault because I gave them the wrong SKU numbers!

I purchased thousands of dollars of multiple furniture sets, including dining room set (buffet, table, chairs), bedroom sets (beds, night stand, dresser).. in addition to the platinum protection guarantee. 2 items from 2 separate sets were broken. The company was unable to purchase parts to fix it. I was told to reselect 2 items from the store and then return the damaged furniture. Reselecting items that do not match the full purchased set is ABSURD! I want the money to fix the items at my own expense OR a credit to use at the store for other items.. and then forfeit the protection agreement for those items and keeping the damaged items.

Purchased a 3-pc. living room set in Nov. 2016, have had nothing but problem after problem. Sofa when sat on you tilt to the right, what repairman said was sit close to arm of sofa then you will not tilt. Accent chair cushion rip and insert of cushion moves and the chair material has pilling balls on it after a month of having it. Called sent repairman out. He said that was normal for the sofa. Sewed up the rip on cushion. My grandkids could have done a better job and took apart the cushion, sprayed adhesive on foam part of seat, put back together and said, "It is fixed now". After 3 days the cushion is the same way. They called me and said, "The repairman said that the sofa needed to repaired." I then told them the ottoman was coming apart on top. They told me to take a picture and forward it to them. I said, "The repairman will see it when he comes back to repair sofa". They called to set up appointment.

I purchased a leather recliner couch less than two years ago. The recliner part broke after two uses. Also, I was told that it was good quality leather. However, the leather is rubbing and peeling off and the seams are falling apart. It is the worst quality furniture I ever purchased. I tried calling the showroom, Customer Care, and the corporate office. I was told it was not their problem. I was treated like I was an annoyance and brushed off. I will never, never purchase furniture from Raymour & Flanigan again!!! Even if I have to sit on the floor!

Purchased a recliner in May 2014 from Raymour & Flanigan. Had to replace it twice. Finally picked a new one for more money within 2 months. Had also purchased a platinum plan with the furniture. (I also purchased a sectional, end tables, coffee table & a complete bedroom set at the same time.) Had a repairman come out in December because the recliner head rest was coming apart. He said it was not covered by the plan because it (the headrest) was vinyl not leather like the chair.

I bought a full living room furniture cost $4000. After 6 month it's break the side and fade of the color, call the customer center, they said, "You guys sitting in the couch that's why". I didn't understand that statement. The couch is for sitting or just for seeing... The furniture is less quality veryyy bad quality and high price. So I strongly disagree. Don't buy furniture from there. Only 6 month experience. I lost 4000 dollar. I have 5 year warranty. They came and spray some paint that smell horrible for one day. And last only for 2 weeks... A BIG MISTAKE buying furniture from Raymour???

I bought the Natuzzi edition set from Raymour & Flanigan about a year ago. I called because I have a service plan to have the arms on both the sofas restuffed. The repairman got to my home and began to restuffing the loveseat. Midway through he began to complain that it was too time-consuming and too much work and that he would only be able to do one sofa. After he stuffed the loveseat he attempted to put the legs back on. It was in this process that he stripped one of the screws and the leg could not be reattached. He says, "Sorry but I can't fix this. I'm all booked this week so they will probably send someone else out to fix."

We bought 2 recliners from them. They came out and replaced one. The other had the same problem but was out of the warranty period. Repairman came out, fixed it and it broke in a week. Customer won't help me. They say they will charge me for repairman to come out. Very rude. Supervisor was rude no compassion. Never buy from them. Worst companies.

Furniture is terrible quality - I spent over $4000 to furnish a new house less than 6 months ago and furniture is literally falling apart. I ordered a cover for my dining room table that they claim is "special order" even though you can order it online and the color is about 2 shades lighter than the actual dining room furniture. Sarah ** and Tracy ** at Raymour are quite the scam artists but this fight is far from over. I wonder if they even check this site that barely gets 2 stars of satisfaction. Save yourself the trouble and go to a real furniture store.

Our leather sofa tore in the seam when it was less than two yrs. old. A technician attempted to sew it and it looked like a monster couch! After fighting to get it replaced, it has happened again! A little over a year! Maybe it is my fault, we lost everything in Hurricane Sandy, and bought over 7,000 dollars worth of furniture at Raymour & Flanigan. The sectional was probably not a quality structure. We will see what they do for us now!

We purchased a Natuzzi set from Raymour and Flanigan several years ago which included the sofa, 2 chairs and an ottoman. Over the past several weeks we noticed that the sofa was sinking in the middle and was getting worse over time. When I turned the sofa over to inspect it, I discovered that the frame was broken and was poking thru the bottom of the sofa to the point that the frame was resting on the floor. This is the first time since we got the set that I had the sofa turned over. When I looked at the bottom there was a white warning sticker that stated, "The assembly failure of the foot in the hole indicated by the arrow may cause damage to the frame." The foot was never attached to the sofa when they delivered it and over time it did allow the frame to collapse and break. We took several photos and went to the store where we purchased the set.

I paid for a special order sofa set that was to be delivered in 1 to 2 weeks that was ordered March 8, 2017 and as of March 30, 2017 I have not yet received it and each time that I have called customer service I have been told something different. No one can actually give me a delivery date. I believe the false advertisement is to get people to buy and then tell them that you can't cancel a special even when they have not come through on their end. I have been without furniture in my living room almost a month. What an inconvenience. No apology. Nothing.

A few days after purchasing a mattress with the comfort protection exchange within 45 days extra fee - we went to exchange the mattress. The sales help are rude. They won't let you look at the mattress until you file paperwork with them and after you jump thru all sorts of hoops they won't even exchange the mattress for two weeks.

Purchased $3800 in leather sofa set. Cracking and peeling after 2 years. No one is rough with it, we just watch TV approximately 2 hours per night. It is now embarrassing. Sent pictures and they said it's normal. Worst customer service ever. Not to mention the salesman Chuck from Latham New York store who is a crook. Never again will I shop there. It is the entire couch. In addition, I condition the couch every two weeks. Junk... junk... junk.