Raymour & Flanigan Furniture Reviews

I am appalled that such a reputable company refuses to treat their customers with respect. I will never buy anything again from this company. I will continue to fight for them to pay for all the expenses I have incurred due to them picking up old bedding and delivering new mattress in the same truck, thus giving the bugs the ability to get into the new items. I know I am not the only person this has happened to and I will fight to the very end until the corporate apologizes and takes responsibility for this.

I called for a replacement and was told would take six weeks. They called when the chair arrived and was told me there were sent two left legs and had to reorder. The next time, we were told they did not have the correct screws. Each time I called the store, I was passed to the service department. The next time, they came to deliver the chair and had none to replace it with. I told them not to take my chair until a replacement is found. The drivers called the office and were told it was lost.

That evening, a driver brought a chair which was the wrong color. I again went to the store to voice my complaint and attempt to resolve the issue. Again, they asked for me to be patient and they would try to find me another chair. They found a chair and brought it to my house. The new chair seat was not properly seated on the base. It was off by 1/8" gap all around. The driver took my original chair apart and moved the base so the legs lined up the way they were supposed to. I explained in the beginning I did not want this done because putting two holes right next to each other compromises the integrity of the structure.

After natural use, the movement on the chair will weaken and the seat will separate from the base. I called the store again and this time asked what guarantee they would provide if the chair seat broke months down the road. Again, they asked to give them a chance to find another chair. The replacement chair was to be delivered tomorrow and this evening, we received a call from Raymour and Flanigan telling us they could not deliver the chair. The reason you ask, yes they had two left legs - again.

I am in the service business. I understand things happen. There is no excuse for this type of service. If the vendor is providing such poor quality furniture and has so many problems getting one chair assembled properly, I would seriously rethink using them as a supplier. At this point, I am beside myself. If it wasn't so frustrating, it would be laughable. I will once again go to the store tomorrow and talk again to the store managers. I don't know where to go from here. I have done business with Raymour and Flanagan in the past and you can rest assure I will not be doing business with them in the future and will not recommend them to anyone.

We were told by several of the drivers that they knew the furniture was damaged and they were told to try to deliver anyway. Great for customer service. I waited for about two weeks after the holidays and no call. I went to the store and spoke to Mr. ** at the Farmingdale store, who read in the computer all the troubles we have had. He also didn't feel we should have to keep a love seat that the tech sprayed because of white streaks in the leather. He told me Service would call to arrange a Saturday delivery so I could be home and that I would be compensated for all the inconvenience plus the fact that I had company for the holidays that saw tags from your company on the couch.

Through all this, I never missed a payment on furniture that was damaged as well as my home. Well, that Saturday delivery was 3 weeks after that visit to the store, and we were given a window of 1-4pm. It was 3:50pm and getting dark, and I wanted to be able to see the furniture. I called and was told it wasn't 4 o'clock yet. I told them to cancel the delivery which upset the rep, who said we were the last to be delivered to because there was an exchange. I replied it would have been nice to be told that since I waited all that time when I could have done some things. Supposedly, this is all documented, I was told, and that corporate was aware and would be in touch. Well, I am still waiting for corporate to call.

I am disgusted that such a big company does a lot of advertising about sales, and show how their customers are always happy, but really doesn't care about customer complaints or satisfaction. Hopefully, I will be contacted in regards to this complaint as I feel the manager just didn't want me to continue to voice my problem so he just told me corporate was involved. Because shame on you if customer satisfaction means nothing to you.

I noticed a nick on the table and mentioned it, and that infuriated the pair and led to me becoming very angry at them and asking why they were being so rude. He told me "Look, if you don't want the table, we can take it back." My response was that all I was doing was checking the furniture that I apparently paid for and that there was no need to be rude. He proceeded to tell the other guy "Let's take this table out of here." I was like "No, you don't." They walked out the door. I was yelling that I was going to call their supervisor. The first guy turned around and exclaimed, "Go right ahead. They have our backs." Needless to say, it was the one truth he told.

The supervisor called and explained to me that the guys did not want to come back in the house because of "hostile" environment and that I pushed them. My reaction was, needless to say, the obvious. I explained what had occurred, and his response was that he have to believe his guys and that what if they had tripped on the cover I placed to protect my carpet.

So I would have to wait until the following week. He would get someone else out there to assemble the table they left propped against my wall. I could not believe what I was hearing--the rudeness of these drivers--and the lack of consumer care was overwhelming. I am female and alone with these two characters, and they are intimidated by me and he believes them. I will never again purchase another piece of furniture from this store, since clearly, it is run by individuals who could care less about their jobs or customers who keep them employed.

I have let everyone know of my experience here, and will never recommend anyone to this location in general. I canceled my order after I received 5 phone calls that I directly spoke with someone twice on them regarding my delivery. Do they even document they made calls to their customers? I highly doubt it. A store like this should not hire young girls to run their business. Extremely unprofessional. And this is almost everyone that answers the phones there. I would give names, but I won't be that mean.

So he called up the office and put me on the phone with a very nasty lady and I didn't appreciate it. So now, I get a phone call and they said that they can't fix my couches because the factory warranty is over but I paid for the platinum plan and they said that peeling leather is not covered. I think this is a bad business move because I sent a lot of customers to their company and they spent a lot of money and I did to.

So please, I would like to continue doing business with them so they need to solve this problem even if I have to pay so money towards it. I would like to order a bedroom set for my kids too. Thank you in advance because I know they will come through for me. I don’t want to put a bad review, so please.

We traded in the 4 pieces for a new couch and a loveseat. After the delivery, we noticed the couch had two holes in it, so they brought another 'new' couch. This time it was re-stitched with red string (a brown couch). They brought a third 'new' couch in 8 days and it was already sagging and the cushion was reupholstered. The company claims the couch was new and sent that way from Lane, but after talking to a Lane representative, she stated that it was impossible because it would take them 10 days to send the store a couch, and this couch was no longer manufactured by them. So, basically, they sold me used furniture as new, and now I do not have a Platinum Plan to cover it because they voided my paid for warranty when I exchanged my original purchase.

I called the store, and they told me that their merchandise has a manufacturer's warranty, except the merchandise at the discount store. So basically, they can sell defective merchandise at the discount store and they don't have to cover it under warranty. So now I am stuck in a new house, with a broken 3 month old sofa. I'm not made of money, and I cannot afford to purchase another one.

I am angry because I've given them lots of business in the past, and used them to furnish my new home. Now, I will never shop at Raymour and Flanigans again! They do not stand behind their products!

We decided we're no longer driving half hour each way and demanded that they deliver two so we choose one from them. They both arrived home damaged. We refused them and decided to reorder the matching one for us to pick up as we felt bad when the delivery men informed us that Raymour & Flanigan only pays them for merchandise accepted by clients. Finally, we went to the store and picked up one chair that was not damaged although both chairs that we purchased are still not of great quality.

The second time I was so frustrated that it brought me to tears. Especially after my daughter and myself sat down and spoke with Columbus Blvd. store manager for over 30 minutes, reassured that everything would be fine. What a nightmare!

I called the delivery guy (private reliable guy) all weekend with a promise from manager Donnie for a delivery on Monday, 10/10/11, just for confirmation. Well, he did not answer the phone all weekend and when he did on Monday morning, he claimed to have lost his cellphone and that he did not want to hear any complaints! Mind you, now this is the delivery guy!

Needless to say, you may burn me once or even twice but in the end you lose because in both instances, I received my money back and never, never, never again will I set foot, look or go near an R&F store again! I will tell anyone who will listen to go to the website and look at all the complaints about Raymour and Flanigan and do not order from them. They need to take themselves off the market! I hate this company!

Global had one of thier professional person to look over the merchandise. The person took pictures and called in the damage table. The person also was equipped with putting on the chairs knob/shoes in order to move the chairs smoothly. This was great. Now, I called and found a new table top will be exchanged, I said what about the rest?. I was told there is nothing wrong with the base of the table, so we will change the top. I said, why the set was delivered in the condition of thick dust. I was not given the set in the warehouse. I said the chairs appeared as if they were sat in somewhere else, due to used and two chair without the bottom/shoes.

Then we come to the actual delivery of the new table top. First delivery did not make it, I went away. I did not get a call about the delivery, so I called about a month or earlier later to get another delivery date, due to I would be on vacation again. I called Monday, Tuesday and Wednesday. The 800 number did not work. I called Raymour & Flanigan to alert them about my trouble in reaching Global. The floor sale manager said he will call me back. I waited and waited then, I used the long distance number and yes some answer. The person took my information down and said the young lady will call me back. Yes, she called me back and the delivery date was scheduled for Monday, July 5, 2011, but I will get a call back on Friday, July 1, 2011.

I received a voice message on my cellphone that stated there will not be a delivery date on Tuesday, but I can choose any day such as Wednesday through Friday. I called the office back and informed the young lady that I was tired of this back and forth, so the delivery must be a Saturday only without any negotiation. I did not hear from Global for 2 or 3 weeks after that conversation. So I called Raymour and Flanigan , but I was put on hold. So I hung up and called Global directly using the long distance number. I reached someone who told me the young lady was at lunch, but he will tell her I called. I received a call back and the young lady stated she has gotten a Saturday date, July 23, 2011, but she was making sure it was confirmed.

I was informed that I will get a call on Friday, July 22, 2011 on the time of the delivery due to the building I live in has restriction. My son's father received the call and stated it was 3:00 and he informed Global the delivery must be before 4 pm. Now, the actual delivery was noon and I received 60 minutes before the delivery. Global moving men called and then came up stairs without the delivery. The persons came in, inspect the table that supposed to be moved out. I did not understand because an expert conducted the inspection and took picture. The guy stated, before he take this item he must see the damage. I asked my 8 years old son, Sebastian to turn on the light. I told the person, now look down right where he is standing. After that they left and brought the new item. I was bit shown the item beforehand, which would be best. They lift and carry out the old item and brought in the new table top. I sprayed the table and cleaned it off and inspected the item. I found it was damaged in different areas that I counted to be 5 where as the one I had is two, but more visible.

The mover was pushing the paper for me to sign off. I told the mover, I prefer my old table. He had gotten hostile and said no. I told the mover "I do not want this item in my apartment. Please take it out.". I said, I am not signing any document and I am not accepting this item in my home. He left the apartment. I walked after him and I yelled to the other mover who wanted to see the damage that I want him to bring the old table back. The 2nd mover said "what?". As I tell the mover again what I wanted, the 2nd mover stated we have to take this table top back. During this, the 1st mover said leaning on the hallway wall, "Ms. listen, if we bring the table back are you going to ask for another one?". I looked at him and stated, "You are the mover right? Then I do not have to agree to anything. You bring another damage table and expect me to accept. I am sorry, I prefer what I had." It took some time before I got the table removed, but I happened. I have not call either company, because it has been a ride and each time in front of my 8 years old son. Please help.

I have had the repairman to my house 2 times for the seams that were splitting, for them to sew it and leave. Then, I had a rip in the leather that was not caused by anyone in my household. They came out in November of 2010. The repairman said that he would order the piece and did so from my house. I waited about 2 months and did not hear anything. I called the Platnium Protection and they stated that the representative did not order the piece and they apologized and said she would call me back. Another 2 months go by and they never called.

My husband called them, and again, they stated that they did not order the piece and they will call back and that the manufacturer's warranty was up, but it was not up when I first called and Raymour decided to cancel and not show up to my house 3 times. They stated that it was still covered because I purchased the protection plan and someone would call back. I don't have any trust in your company that they will call back.

I am forced to tell people not to purchase anything from Raymour and Flanigan because their customer service is horrible. I work for the utility company and speak to people who are purchasing homes and moving every day, and I would not recommend your company to anyone. I will no longer ever purchase furniture from your company. I expect this to be resolved a.s.a.p. or I will contact everyone that I need to - corporate, BBB, Attorney General, and the newspapers. I am not expecting much from this email because of my past experiences but I don't know what else to do. I have furniture that I spent over $3,000 on that looks like it was donated from the salvation army.

On Friday, October 8, I bought my father-in-law a mattress from your store in Bridgewater to be delivered the next day. On Saturday, the 9th, the mattress failed to arrive. Upon my wife speaking to Kevin the store manager we managed to speak with the owner of the transport company, Vladamir, who happened to be in the store at the time.

Vladamir started the conversation by asking why we had not reminded him that he was supposed to make the delivery! We found it utterly ridiculous. My wife went on to clarify that we had agreed with the store about the delivery date and we did not know of any other company that required the customer to remind the transport company of their duties. My wife stated that we did not feel that the $65 for delivery should still apply due to the time wasted and Vladamir stated that he would deliver the mattress for $40.

On Sunday, October 10, the driver called to confirm delivery and promptly delivered the mattress to my father-in-law’s house; however, at the time of payment he requested $65. When my father-in-law called my wife to clarify what was agreed, he informed the delivery person and paid him $40. The response of the delivery person was to take the $40 and say *** you.

He had left my elderly father-in-law in shock and visibly distressed. As you can imagine, I was livid when I found out and promptly called Kevin at Raymour & Flanigan who kept apologizing and then I called Vladamir.

I spoke to Vladamir for sometime because I could not believe his response. He accused my father-in-law of not hearing properly and that I was not there so how did I know what had been said and then went on to sing his own virtues of doing this delivery job for $40! I pointed out that the $40 was due to his ineptitude and that his lack of professionalism and customer service was self-evident and that I would be taking this matter up with Raymour & Flanigan at which point he changed his tune slightly and told me that it was a new driver he had only used once and that he was sorry.

I have recently moved to the US from the UK and have long been an admirer of your products. Looking at your website I see that you take customer service extremely seriously. I am extremely disappointed that a name such that of yours would use such a poor delivery service, who according to me, are actually an extension of your company and one of the last touch points who on this occasion have turned a great present for my in-laws into a nightmare. I hope and believe that you will take the appropriate actions necessary to ensure that this will not happen again ever. If you should require any further information on this matter, you can contact me on **.

Raymour and Flanigan refused to make any adjustment and stated that they had no responsibility since we were "beyond the warrantee period". We explained that this was an ongoing problem since we purchased the furniture, but they would admit to no responsibility.

We feel that Raymour and Flanigan owe us $1,377.00 for the balance of the purchase price plus $110.00 delivery charge and $319.08 sales tax since the manufacturer admitted that there was an engineering flaw and they at least paid us their cost. Total loss was $1,806.08.

Regardless of this, the plan says it covers cuts, rips and punctures, so it should not matter how exactly these cuts happened. I was told by this technician that absolutely no "animal related" damage is covered. However, if you look right on this warranty's website, it lists a story of a "happy customer" who quickly had her damage taken care of that her puppy caused. I find that very odd. Also, you will not find any such disclaimer on there that says that animal related damage is not included. I would simply like my furniture repaired the way it should be, this is why I purchased the warranty in the first place. We spent thousands of dollars on our furniture and are very unhappy with the way we have been treated.

A customer service repair service man came out to look at it and he said no charge as it is a manufacturing's defect. Well, now they say I have to pay $54.31 as I haven't the protection plan. This was sent to me like this and I feel they should replace the top, no charge. The repair man told me that I would not have to pay! I had to make a credit card payment today, or they would not fix this.

On Dec.1, 2009, a Raymour and Flanigan technician inspected the product. I received a correspondence that reports that the Sely 461050406 matt was authorized to be reselected, reason, "mfg. defect". Appvd: Clk2. I returned to the place of purchase as instructed and was told I could not reselect without paying more money and the price I paid was $2008 and there wasn't any item in that price range. I was also informed that I would have to pay a $75 additional charge for the mattress to be picked up and that was all that could be done. I left the store with no resolution to this issue. The team leader who verbally relayed this information was Alonzo **. The store manager is Ed **. The Home Furnishing Consultant who assisted is Margret **.

Meanwhile, the total of the furniture was 10,000 dollars and I think that is not fair. The damage is big. First, they gave me a wrong item that doesn't fit in the bedroom. The second is that there is a big crack on the buffet table and a crack on the glass table and the sofabed has another damage on the side. I think that is wrong and I know they are just pretending that nothing had happened. And I persist in that I will return my furniture if I don't get compensated.

The salesman returned to the manager and came back with a $2450.00 offer. Still a little high but it was to be the price with tax and delivery. I requested that the delivery charge of $150.00 be dropped. He thought about it and then asked if I was ready to buy right then and there. I replied yes. The manager turned around and said, "No" sale. I needed time to come up with the additional funds to meet his price of $2450.00. I called back today, Tuesday, July 28th and stated I would pay the $2450.00 requested. I called and spoke to the sales person by the name of Dean, the same person who negotiated the original price and who was with the sales manager at the time of our conversation.

I mentioned that I would be interested in the purchase. He asked he he could call me back. When he called me back the first time he came back with a price of $2552.00, I believe. I mentioned that this was not the price. He told me he believed me that it was $2450.00. He asked if he could call me back a second time. One he called back he said his manager said the price was $2552.00 or so and that the sale was over. During my original conversation no mention of any sale being over was mentioned. I felt something wasn't right/fair and so I am making a formal complaint towards this company's consumer/ sales honesty and reliability dealings. I do this based on the fact that the price changed on the spur of the moment after a second call. I based this on the fact that after checking on line the delivery cost for my area is $110.00 and not $150.00 as stated. This is an unfortunate series of misrepresentations and dishonesty and no consummer should have to be treated in this manner. I believe you need to say what you mean and mean what you say!

my experience.

An added note: Two customers met me earlier and were complaining to meet about the customer service they received from this same company. Giving the benefit of the doubt - I put my good faith in the store manager and representative. This, unfortunately, proved to be very
disappointing. Also, if the sale price was over than the original price of merchandise should have been stated - not a blown-up version of a new and unfounded price.

Thank you for consideration given to this complaint and the on-file notice made toward Raymour&Flanagins.

Wells fargo keep on going up with late fees and penalty. Had me fax papers,and did nothing about the situation.

2) Also in sundays paper, I saw an advertisment of KMart store, for an outside storage bin/. When I went to the store, early Sunday morning, Kmart said they had none. Again how do you advertise an item if it not available to purchase. Again they lost a sale, and future sales due to false advsertment. This is very very disheartening, and I would like to see policies change. The future of these stores are grime if they advertise like this. I would appreciate a reply to my complaint. thank you

Several pieces were delivered damaged. Some of the defective pieces were replaced with other defective pieces, some pieces where not replaced and some pieces the wrong piece was delivered. I would like a full reimbursement for all the items purchased. As well as I would like to be reimbursed for a glass top to protect the table for an additional $300. I would like to receive interest on the payments that have been made ($1,800). I have taken numerous days off from work to be home for the deliveries, some of which have been cancelled at the last minute due to the pieces were not in stock or again came in to their distribution center damaged. I have actually lost money due to the direct result of this companys incompetence. I would like to be compensated for the time lost at work as I am an hourly employee.

I called the company the first chance I got to express my complaints and to request repairs or exchanges for the defective BRAND NEW furniture. When the technician arrived, he was able to repair most of the problems with the exception of the squeaky sofa and a dining room chair. The dining room chair needed a replacement part which I had to wait for. The technician attempted to repair the sofa but on the same day he left, the other side of the sofa began squeaking. This lead to another call to schedule another appointment.

We didn't schedule another appointment until the part arrived for the dining room chair so that the technician can try to repair both in one visit as opposed to two separate visits. I had requested a different technician because the original technician didn't fix the problem with the sofa. They did NOT send a different technician. The same one came back for the 2nd appointment. He was able to repair the dining room chair but unable to repair the sofa. The rear of the sofa now began to squeak.

At this point I had begun to get frustrated. I made multiple calls to the Oakland Service and Repairs department (201-337-0980) requesting to speak with managers or supervisors. I was usually told that they werent available but I would get a call back. I NEVER received a call back. I finally spoke with a manager (Emilio) by calling in myself to express my frustrations. I requested to have the sofa exchanged. It was a brand new sofa that had already been taken apart twice. He insisted on sending a more experience technician and give them another chance. I declined and insisted on exchanging the sofa. At the end of the conversation, he agreed to exchange the sofa and Id have to wait for yet another appointment. He had also stated that if the sofa was exchanged, I could not longer request repairs for the piece because it will no longer be covered by the plan. I feel this is a ridiculous policy.

On the third appointment (7/31/07), two gentlemen brought in the new sofa. That one squeaked too and it was worse than the sofa I already had. This just goes to show the quality of the furniture theyre selling. I had requested the delivery men to leave the original sofa. I was forced to make another call. I had no other recourse at this point but to call for another service appointment. I spoke to Emilio again. He said this time he will send a more experienced technician to resolve the problem. I had no choice, either take the fourth appointment or live with a squeaky sofa. He pulled some strings to get me the first appointment that day.

On the fourth appointment (8/17/07), they did send another technician and he did arrive first thing in the morning. He also seemed more knowledge and experienced. Unfortunately, he did not have the equipment or means to repair the sofa. He stated that the sofa needs to be taken into their repair facility where they have to proper tools to fix the sofa. Reluctantly, I accepted this answer because ultimately I just want to get it fixed. I received a call from a woman by the name of Applelina to schedule my fifth appointment (8/22/07). This appointment was to have a delivery team pick up our sofa to be repaired. I had expressed to her the ordeal Ive been going through. She understood and told me that she would be requesting an early morning appointment (8am-12pm). My work schedule starts at 12:30pm so I need appointments in the AM hours.

Keep in mind, taking away our sofa is very inconvenient for my wife and me. The company isnt able to tell me how long it will take to fix the sofa. They wont schedule an appointment until the sofa is fixed. So lets say it take 2 days to fix the sofa. Then they call me to schedule an appointment for delivery. If they actually honor the scheduled appointment, I anticipate Ill be without a sofa for nearly a week.

Today (8/20/07), I received a call from a gentlemen from the Delivery department. He told me the appointment is scheduled between 10am-2pm. At that point I was very upset and tried to explain to the gentlemen that this wouldnt work for me. He hung up on me.

Immediately, I called into the Delivery department to speak with a supervisor or manager. Again, I was told none were available. The lady I spoke with, Tammy had advised me that they cannot guarantee any appointment windows and if the appointment didnt work for me, Id have to reschedule. At the end of the conversation, I was forced to reschedule to (8/24/07) but still she could not guarantee me a time frame! Again, she was only able to but in a request. If they actually pick up the sofa and repair it, will I get it back by Labor Day to entertain guests?? I requested the companys corporate number and address. She was only able to provide me with a phone number of 315-453-2500.

I called the number and spoke to Kelly. I told her that I wished to speak with someone on filing a complaint against the company. She transferred me to a lady by the name of Bridgette. I also advised her of my request. She placed me on hold only to hang up on me. I attempted to reach the Oakland Service center and today I only get their voicemail.

I am at my wits end with this company. The way they treat their customers is deplorable. The only persons Ive dealt with that have shown any empathy are Emilio and Applelina. The attitudes Ive received from others have been apathetic. Their website doesnt have a corporate address where you can write letters to complain. Attempts to make complaints by phone are given the runaround with phone transfers. I will never purchase anything from the company again. I will never recommend them either.

I finally went into the store and begged them to investigate. The store manager assured me that he would look into it. Two weeks later I called and was directed to the regional manager. The regional manager said he would look into it then called me back a few days later. The regional manager said he'd offer me a 50% markdown to take the furniture back. I asked him if the offer was to discourage me and he said "yes".

What kind of place is this? There is NO service to properly educate customers on this topic. NOTHING is on the website. NOTHING is in their stores. And best of all.. they will offer you some ridiculously low amount to get you to GO AWAY!!

Thanks Raymour... I'll shop at Levitz next time! Count on me to picket your stores!!

Also I asked why the cushions are getting so thin, if I only had the set for a couple of months (me and husband worked all day, we don't have no children sitting on them) he told me that my looked good compare to others, it seems that the with whatever there are stuffing the cushions is not good. I think this is horrible. I think that went you go to the furniture store and spend so much money they should tell you all these thing. Now I'm stock with a living room set that in a couple of years maybe months is going to look like crap excuse the language........

Within days from this resolution, I discovered that the extention piece I had order with the set was creaking and sinking. I thought it was the same problem with the cushioning as the other problem. I Called and a technician came out 2.5 weeks later. The technican found that the piece was completly broken, the wood and wiring was shot! The techician stated that he had to order a new piece. Weeks passed, and I heard nothing. Every time I phoned I was placed on hold and left there for over 10 minutes. Out of pure frustration, I hang up and would call back with the same non-response. Finally, I phoned and said that I was going to file a formal complaint. Miracleously, I received a phone back stating that they had my piece and it would be delivered within a few days. When the technician came, he did not have the new extension piece, but had more cushioning instead. He said the office must have looked at the 1st complaint concerning cushioning, and that I would have to wait again! I had the technician then do a thorough examination of all of the furniture. He found that the arm on the recliner was also broken. He stated that he would put a rush order in.

Now in March 2007, I still have NO resolution. Everytime I phone R&F, I am put on hold for more than 10 minutes. I finally just hang up! My most recent call to R&F Service was today. Only to find that they still have no delivery date and stating some internal misunderstanding. I have been unable to entertain as a result of people being unable to sit on the furniture. I am at my wits in and don't know where else to turn. This was my first time every dealing with R&F and I have no intention of ever dealing with them again! When I spend my hard earned money ($3,297.89) for a couch and recliner, I expect it to be functional! They were quick to take my money, but here it is 7 months after my purchase and I am still not able to enjoy my furniture. Please, please, please help me!

My daughter subsequently contacted the store and expressed concern that a refund would take so long to process as I had purchased the insurance plan as recommended by the store. Mr Jim Kim stated he would investigate and later contacted my daughter to state the check would be issued within 4 weeks. After the 4 weeks there was still no refund and my daughter contacted the store. Mr. Kim stated he would contact Wells Fargo, who is responsible for issuing the check and contact us with a reply. After this yielded no results we asked to speak to the regional manager and were connected to Mr Gallagher. Mr Gallagher stated that he had been informed by Wells Fargo that the check would be cut and sent out no later than 8/27. On 8/27 my daughter received a message from Mr Gallagher to confirm the receipt of the check. She called him back and left a message reporting that no check had been received.

Mr Gallagher did not return the call and subsequent calls to the store resulted in being told that Mr. Gallagher is not at the Yonkers address. It is now mid-September and I have neither received my refund check or any explanation from Raymour& Flanigan. They have not been responsive to either my calls or those of my daughter since late August. To repeat I have no merchandise from the order in my possession since June.

2. On the date of delivery, a pedestal that belonged to the footboard of the bed broke off. Consequently, it has to be returned and reordered.

3. Two to three weeks later the bed arrives. They set it up. I come home from work to check it out only tho sit on the bed and the mattress falls down. When I check it out, 1 out of the 4 screws and bolts are not the the proper screws needed to hold the mattress properly.

4. The service guy comes out. He doesn't have the proper screws for the bed. He makes a temporary fix and says we need to order a new headboard because the screws come with it.

5. Two to threeks later. The new headboard comes. The delivery person says to me, ooh... I don't have the screws that go to this bed.

6. Another 2 to 3 weeks go by and yet another delivery attempt is made only for the next guy to come to our house to put together a bed without the screws.

7. Meanwhile, they finally figure out that someone needs to place an order for screws and in 2 to 3 weeks a new delivery date is set to finally put the bed together properly with the appropriate screws and to deliver the other piece that was on backorder.

8. My order was placed in May. It is not July and on the date of delivery at 7:30 in the morning I get a phone call telling me that I would get a delivery because there was nothing on the truck for me. Now after all this you tell me how would you feel?

In the end I asked for a refund which I had to literally be a b***** in order to get.

Each time it was worse then the next. I felt bad for the poor delivery people coming back so many times. We contacted the chains co owner on the phone and he finally pushed the needed buttons just to get us to go to the companies ware house to review about 5 different pieces of furniture. We finnaly foud a good hutch and a chair and even drove it home in my truck to reduce the risk the delivery people would damage something again. I WILL NEVER DO BUSINESS WITH THEM AGAIN I WILL NOT EVEN BUY A TABLE PAD FROM THEM NOTHING.

BECAREFULL ABOUT BUYING ANY THING FROM Raymour & Flanigan

On Jan. 14, they said they would deliver a new chair on Monday, Jan 20. I called to confirm delivery time on Sunday 1/19, and they have no record for a delivery. Two and half months after purchase, we still do not have a complete usable living room set. The manufacturer is Broyhill; but the furniture company is really missing the boat on customer service. Their motto: "The customers do not need us; we need the customers." Yeah, right! I don't know what to do next.