Raymour & Flanigan Furniture Reviews

I would give them nothing, as that is what my husband and I have after purchasing a $909.00 recliner, with a date, 4 days later for white glove delivery! No call, no delivery! We canceled our order as my 90 year old mother needed the chair as scheduled! We tried 4 numbers, no one answers that's human! Just bad music, wasted time and hung up on! Call back numbers, we are still waiting since 12/5! We contacted 2 stores as who has an extra $900., though we were assured we would be reimbursed in 5 - 10 business days, nope! Still waiting online as I write this! We purchased leather living room furniture, in store 2 months ago, guess that meant nothing!

I purchased a sofa from Raymour & Flanigan on November 28 and was told it would be delivered on December 5. I was never contacted to schedule a delivery window, and the delivery date passed with no communication. Starting that Friday and continuing through the following week, I called the 1-800 customer service number every single day. Most calls went unanswered. On Tuesday, I finally reached someone who told me the sofa was not in stock and instructed me to call back on Wednesday. This was confusing and frustrating, since the item was listed as in stock at the time of purchase.

Financial terms from day one. My mistake. I agreed on a mattress on a six months referral interest. Call the office to reconsider my agreement. No one would answer the phone. Inquiring about extension on my plan. Wouldn’t return my call. Considering canceling.

Terrible experience. Our furniture arrived damaged and broken, with my dresser missing—even though I had called Erick in advance to confirm that all pieces would be ready. Additionally, the TV stand was the wrong color. I was also charged twice for another order. When I arrived for pickup, the associate I spoke with (Erick) told me they couldn’t find my order or payment, even though the online department confirmed it had been processed and was ready. I still had to pay again.

We recently purchased furniture at the Orchard Park store. Our salesperson Rosemary ** was extremely knowledgeable, Helpful, and very friendly. Rosemary followed up with us from purchase to delivery. Rosemary was very informative to us regarding different product lines of furniture. If you are shopping for furniture go see her!

Took delivery on 12/2 beautiful furniture. Damaged on the sofa leg, delivery guy Took a picture. Said someone would call. No call. So on the 2nd day I called. Can't get through leave a message, no return call. 4th day can't get through. Leave a message. Day 5 no response. Going to the store today. That's a 45 minute ride. This is the worst customer service I've ever experienced. I'm 63 and have worked in customer service. This is truly the worst. I purchase protection and can't get through, which I should have to use. The worst. DON'T ACCEPT DAMAGED FURNITURE. It will be impossible to resolve. Shame on you Raymour.

On October 22, 2025, our scheduled delivery never arrived. The delivery was then delayed for another week, leaving us with no furniture in our dining room or living room during that entire time. This disruption affected our work and our home life and created significant stress for our family. The sofa was finally delivered on November 6th. The following day, as my husband and I sat on the recliner, we realized it did not fully recline. The footrest collapsed inward every time we extended our legs. We immediately contacted the salesperson, Brian **, to report the issue. A service technician was sent to our home, and after inspecting the furniture, he informed us that the manual reclining mechanism was not suitable for us due to weight constraints and the overall design. He recommended exchanging it for an electric recliner.

I placed an order for the Bristol recliner sofa and a recliner on November 11th. It is now December 2nd, and I still have no update on when I will receive my items. I have already been scheduled for two delivery dates, both of which were missed without explanation. I originally ordered this set hoping to have it by Thanksgiving, but that deadline has long passed.

Buyer Beware!! It has now been over 20 days that we are awaiting a refund. Less than 24 hrs after making a purchase we realized the items wouldn't fit. We simply picked out another item that would and were told we would be refunded the difference within 7 days. After over a week, my husband went into the store and they stated "we don't see it in the system", and they "reprocessed it" and again have to wait another 7 days. That went by, and we're being told that they are still waiting to hear back from accounting that the only method of contact is via email by the store. After seeing so many negative reviews and people in the same situation, I'm afraid we won't see our money back.

We purchased a beautiful, comfortable leather power recliner from R&F 6 years ago. We loved it! Supposed to last 20 years. This was top of the line. It totally stopped working at age 6 years. By this time it was out of warranty. So we called R&F 6 or more times and they never answered their customer service line. Then we went to two different R&F stores and spoke to each manager. We were trying to have a service technician to make a house call to advise us if R&F could replace the motor. We were flatly told that NO technician would visit because there was nothing that could be done. Basically, the chair was useless so just buy a new one! This was the chair that was supposed to last 20years! So we now have a chair stuck in the upright position which we cannot use. Their customer service department is NON-EXISTENT! We would never buy another piece of furniture from this store!

I wish to write this review because I rely on reviews when I am making a purchase. I shopped at the Clay store for a Flexsteel living room set. The price was much lower than competitors. The furniture arrived within a month (early) and although there was a mixup on the order, the company remade my furniture without any issues and again the 2nd delivery was received within 4 weeks as opposed to the 6-8 weeks that is estimated. I am very happy with the quality of my furniture and the service I received from Lori, my sales rep.

We had a warranty issue. Took weeks to get ahold of someone to get my chair replaced. Finally they approved the exchange. Got delivery date and time from them, then the day before the delivery that time changed to early morning instead of an afternoon delivery. Had to cancel and reschedule as I had a doctors appointment in the morning. New date set and new chair was delivered and the driver Louis took the old defective chair away. Thought we were all done. I was happy.

Fact based review: 1. Ordered two sofas in store in Langhorne. 2. Was told the queen sofa was in stock and would be delivered prior to thanksgiving. 3. Placed order for close to $3,000 worth of furniture. 4. Delivery day arrived. Prior to delivery day, we had to arrange to have help bringing old sofas to first floor from basement, arrange loveseat pick up for donation. Arrange bulk trash pick up for our old 3 person sofa. Cleared out an entire room for delivery. Day of delivery came and went no communication from Raymour. Spent a total of about 3 hours calling, texting, Raymour and being put on hold not once but 5 times. Went in store to see what the delivery issue was.

Their products are of the poorest quality and no longer what it use to be in 30 years ago. Bought a bedroom set which the post under the bed cracked. Handles off draws are breaking off (cheap material used for the most request used part of drawers). Was gifted a formal dinner room set which now chairs are cracking for the back support (barely used may twice to three times year when guest over). Avoid their products. Fact they offer a warranty should have been big red flag (furniture which should last a life time).

Worst Experience every! Purchased furniture and I can't seem to get a straight answer on delivery. It's ridiculous! They showed up for first deliver with partial order, which I did NOT accept. Then I was told a few days later which when I called to confirm they had no record of it, This has now happened 2 different times. A manager calls, confirms date then they somehow don't have it when you call to confirm.

Avoid at all cost! They say their goal is customer satisfaction, but I've yet to have any satisfactory call made to them! First of all, the Cherry Hill, NJ location doesn't answer the phone, when you call the main number, you rarely get a person or a voicemail, they never call back. They messed up our delivery date and said they would refund us the delivery fee, gave a receipt and never actually credited the account. We had to dispute with our CC company. A pillow was missing. Got a message that it was being delivered the next day, that day come and it's not available. It's been 3 weeks and still no pillow. They keep blaming their new computer system. Stop with the excuses and provide better customer service.

We went into the store on 23 October looking to purchase a sofa bed. We also bought some lamps and an area rug. The salesman told us they would all be delivered together. Five days later we got a call to come and pick up the lamps. We told them that we were told it will be delivered together and they said no so we made another trip to the store and picked up the lamps. Subsequently the cell phone was delivered, but there was no rug. Again, we were told everything would be delivered together when we inquired about the rug then the runaround began. First they had no idea where it was. Then they kept saying, "It’s got to come from the manufacturer, but we don’t know when and we don’t know how to contact the manufacturer." Then they told us it’ll be delivered by FedEx, but we should expect an email from the manufacturer. So now three weeks into this the rug that apparently is being handwoven somewhere is still in limbo.

I had the service people come out to look at our sectional and my recliner that we purchased in the beginning of this year. The usb port had stopped working on the sectional. The arm of the recliner was sinking like it didn't have enough padding or the padding in it was of poor quality. The service person basically ignored my complaint about the recliner arm saying there was nothing he could do about it. The other arm on the recliner is fine and so are the ones on the sectional. This is unacceptable that the one arm looks terrible. The service person said he would order a replacement usb port. It has been months and I keep calling and they always have trouble finding my service order and then say someone will get back to me when they finally find it. I want my recliner and sectional both fixed!

Raymour and Flanigan's is absolutely the worst furniture Company on the market. The customer service and store salespeople ghost you after placing an order. After numerous phone calls and emails, I finally got my order cancelled. A complete waste of my time and substandard customer service. I will never order from there again.

We were happy with our Tatum loveseat and matching Tatum sofa when we first picked them out in the store. Unfortunately, not long after receiving them, both pieces started squeaking—especially along the arms—and the noise keeps getting worse. Every little movement makes a loud, annoying sound, which completely ruins what should be a comfortable experience.

I purchase a bedroom set and living room set. The center living room table hinges and handles are crap, the sliding doors under bed broke in 6 months. Leather couch is cheap leather. Best to go to an estate sale to find real wood.

HORRIBLE experience with Raymour & Flanigan. ZERO stars. DO NOT WASTE YOUR MONEY HERE. We ordered an electric reclining couch less than 5 months ago. We were sitting on the couch on a Sunday night when it literally started smoking underneath me and we smelled something burning. The controls stopped working and we couldn't put it back into the neutral position. We filed a claim. They scheduled a service person to come out to us without telling us! No one was home, and the guy said someone would reach out to schedule a new appointment. We heard nothing.

Well, the salesperson and Manager and check out cashier were helpful accommodating, and performed better than expected, the Service (or rather trying to get service was horrible). On a scale of one to five where one is the lowest they were the zero. Despite hours and numerous calls I never spoke to a live person in customer no service. Even after a BBB complaint only a promise but no contact. Finally the store manager was able to get them to send a link for service. However despite picking one day labeled as available they scheduled a date when I was not available. As of this date I am still without service on a four month platinum protected item. Props to the Store Manager and assistant manager who promised and followed up on callbacks.

Updated on 11/04/2025: The worst customer service ever. I called their 800# never gave me a live person. I ordered a mattress on-line not realizing it was so hard. Tried to exchange it. No. Had to buy this flimsy top. It didn't help. They said I had to keep it for a month. Horrible people and their customer service.

This furniture company has gone from ok to ridiculous, the desperation based on competition and other contributing factors is evident. I went in last Friday to buy bedroom furniture, and an end table, everything went ok. At least that's what I thought. Spent a few thousand dollars, based on what I was told to call 2 days before (by Tuesday) and it would be delivered 3-4 days later Friday or Saturday. I called today Tuesday, for Friday or Saturday delivery and was told that they would not be able to deliver until next week, all of this after making plans to take off work, take down the old furniture, paint, etc. all to accommodate the delivery.

Ordered a mattress and box spring to be delivered today, October 26,2025. No delivery. No call. No show. Frustrating hour+ trying to find a human on the phone so I could cancel my order, which I paid in full. Save yourself a headache and give your business to a place that values the customer.

I purchased a love seat and couch. I paid in full by credit card. They told me both items would be shipped in 3 weeks. In 3 weeks only one item showed up. I needed both items. I went to the store to request a full refund. They gave me a hard time. They said. They could only refund one item. Terrible experience and customer service.

I ordered a sofa bed, swing chair, and special-order pillow on August 11, 2025, from Raymour & Flanigan. The salesperson, Michael **, told me everything would take about six weeks. The swing chair arrived on time, but the pillow has been a complete nightmare. After October 3rd, Michael said the pillow had arrived and would be delivered by October 9th — but no one called or delivered it. I’ve tried contacting customer service many times, but it’s nearly impossible to reach anyone. When I finally got through, the representative was rude, unhelpful, and just said, “You have to wait, it’s a special order.” Then they put me on hold in silence!

I purchased a sofa four years ago along with their Platinum Protection. The leather and padding on the seat 'folded' so it's now very uncomfortable. I scheduled service and received a call from the technician that I was his next stop. The tracking app then told me the appointment has been cancelled. I called customer service and was told the sofa couldn't be repaired and that I would receive full credit. I didn't hear from anyone for two weeks, so called again. The representative told me she would call me back and all I've received was an email to schedule a service appointment. Since then, I've called, texted and attempted to chat, but no one has responded. I've basically been ghosted.

Purchased a queens sized "leather couch" with sofa bed from Raymour & Flanigan after being told it was genuine leather. Fast forward with normal use and care this is how my couch looks now (see photos). If I knew it was bonded leather I never would have paid over $1000 for this piece of garbage.

Very poor customer service. Delivery never came and now too seems to know anything or how to help. Phone contact keeps dropping calls. When you do get someone they can't seem to find answers to delivery problems.,

We purchased a new Beautyrest Level One Medium mattress from this company after trying it out in person at our local Raymour & Flanigan store. It felt great in the store, so we decided to invest a large amount of money into it. Upon delivery, the mattress immediately felt completely different than what we tried in the store. After sleeping on it for three weeks, both mine and my husband's backs were in a great amount of pain due to how firm this mattress is.

My advice is never to buy anything from Raymour at all. And if you do in any circumstances, DO NOT BUY Platinum protection plan. I have $500-1000 platinum protection plan for $10k sectional and after 2 years, they are declining to service headrest and footrest saying they can't do anything.

READ THIS. I TYPED ALL THIS FOR YOU, I was told by Raymour & Flanigan there was no warranty from the manufacturer, and so I wasted $350.00 on a worthless protection plan and denied my claim. Only to search the manufacturer website Southern Motion and find out there is a warranty covering the whole thing. Was already included with purchase. So they lied. And it covers the things like seam separation, foam in cushions, and way more parts that are not even covered with the $350.00 protection plan. Heck the metal reclining parts are warranted for life. Without any added cost of the protection plan, some parts 5 yrs some 3 years like electric recliner motors.

Purchased 2 expensive couches and loveseat. Several times they had to send repair tech to replace buttons. This time out of warranty so paid to have tech come replace approx 20 buttons. He came and said couches unrepairable because 35 buttons but put 1 button on loveseat. Supervisor called saying nothing they can do but I can hire an outside company to reupholster them. When I called for refund since repairs not done I was told I misrepresented the number of buttons and because he did 1 they don't need to refund me.

I purchased a sectional, electric recliner and bedroom set. A few weeks after delivery- one side of the sectional made a loud creaking noise when I got up. I purchased the Platinum Protection Plan for everything. I filled out the claim form online. I was sent a link to pick a date for repair tech to come. He came, was on time and diagnosed the problem immediately and fixed it right away. No more creaking sound!!

I recently purchased an adjustable bed frame from Raymour & Flanigan that I was told would be compatible with my existing bed. Unfortunately, upon attempting to use it, I discovered that the product was not compatible at all. This was not a minor oversight — it was a clear mismatch that should have been identified by the staff prior to the sale. What made the experience worse was the lack of accountability and support when I returned to address the issue.

We entered the Raymour & Flanigan store in Staten Island. We were immediately greeted by a salesman (Al **). We explained what we were looking for in adjustable bed. He took us to the bedding section of the showroom and explained all the offerings available. It was apparent that Mr. ** was a subject matter expert in bedding. He answered all our questions, allowed us to test the mattresses we were interested in for comfort and cooling capabilities. Mr. ** was friendly, professional, patience, extremely knowledgeable and helpful. Ultimately, we decided on the Tempur Pedic LuxeBreeze king sized mattress and my wife is very happy.

On July 23, 2025 our American leather Today Sleeper was delivered. Within two days, the leather started to sag and wrinkle, it looked so cheap. No one could believe it. I contacted Customer care at Raymour and Flanigan, they came out August 11, 2025 and denied my claim! The sofa looks terrible. I have since contacted the American Leather company who will look into this.

Updated on 08/13/2025: We have canceled the order and requested our money back. We are still awaiting a call from/an email from/a text from anyone who will put in writing that the order is canceled. Instead we were told we would be "refunded in 5-7 days". We are not asking for a refund, the order was canceled. These people want to sit on my credit for over a week. This is holding me hostage from buying another product. We are calling the BBB right now.

I bought this office chair from Raymour & Flanigan for $516.95, expecting a durable product that would last. The chair was delivered and assembled in June, but within a very short period, the bonded faux leather material began to deteriorate rapidly. The upholstery started to split at the seams and shred on the seat where it was regularly used.

I Am writing to formally express my dissatisfaction regarding a recent purchase I made at your Store, a sofá bed that does not reflect what I was shown and promised in the showroom. This experience has left me extremely disappointed. The material deles cheap and poorly constructed, with parts appearing to be made from cardboard and low grade wood. The mattress broken which renders the bed portion unusable. This is unacceptable especially given the amount I paíd for what I believed would be a durable and high quality product.

I purchased just a dining room table over 1000.00. After a few months it started to bubble, then warp and the fake wood peel off. I contacted them over and over again and all they did was send out a technician's. Their response was is normal. The description of the table was hardwood with moisture resistance. That’s not the case. Raymour and Flanigan doesn’t stand by their furniture and they lied the description of the table. I have been trying to get them to fix or replace the table. Their response is no. Keep in mind I have no little children in my home. This table that they claim is hardwood moisture resistance, shouldn’t have done this yet it did. I have been a customer of Raymour Flanagan for well over 10 years and I will never buy another piece of furniture from them again.

Purchased a recliner sofa approx 1 year ago. Also purchased insurance. The sofa is caving in. Repair came out and said could not repair, it’s considered regular wear. Someone called and said they could do nothing. Basically, I have to live with it. I will never purchase furniture from them or recommend to anyone. My last sofa lasted 10 years. It’s just me and my husband.

I went to one location of Raymour & Flanigan (AKA RF) looking for a recliner. The salesman was helpful & I found my chair very quickly. Then a woman from the office joined us, She insisted I look at more chairs, kept telling me what I wanted instead of believing I knew what I wanted, and she had so much cheap bordello perfume on it made me sick to my stomach. But she refused to leave the salesman and I alone. I walked out. Then I went to another RF location, this one was an outlet, or something like that. I found the exact same chair. It was only $10 less than their regular full priced store but I bought it.

Purchased a $1300 queen Beautyrest Mattress. From day 1, I have regretted this purchase. I did not agree to buy the company's $200 guarantee, as the Beautyrest had a 20 year company warranty, and the mattress was a "Level 3 Black", and the floor model was supportive when I checked it out. Another regret, as I wanted to return this after the 1st night. I know Raymour has a return policy, and I feel that the mattress delivered to me, may have been a return and sent back out. The mattress has poor support and sub-standard quality for the price. Customer service shrugged me away, as I did not have the Raymour guarantee policy, sleep on it for 30 days. Lesson learned the hard way, as I am pretty much stuck with this poorly chosen purchase..

My wife and 4 children recently used Raymour & Flanigan to furnish our new home. DO NOT SHOP HERE! We decided to use the 5 year interest only option and pay "full price" on over $10,000 in furniture. When we finally moved into our new home there was no mailbox or even a registered mailing address to receive mail. Anyway, back in January 2025 I notified R&F that there is no mailbox or mailing address registered so it is critical I go paperless to receive my bills. Not only did they not email or have automatic bill paying option available but reported an $120 late payment to the credit bureaus. I've probably wrote 2 review of a company in my life and I'm praying no other customer has to have this experience. You have many options, DO NOT USE RAYMOUR & FLANIGAN!

If you find a truck on the side of the road selling furniture, You are better off buying off the truck than buying from Raymour & Flanigan. I called several times for help with a large order, I just got ignored. What a disgusting company. I will never set foot in their store again.

Our sectional has sagging cushions and a chaise that has COMPLETELY failed. It sags so bad it can’t be fixed. The absolute worst company to buy furniture from in my opinion. The ottomans are completely useless as well. The tops caved in from barely putting weight on it. Absolute trash. This was all within 18 months and this was not a cheap item.

So fast my experience has been good the only issue I have is with their delivery. It seems they have a tendency run late or not be on time. Other than that I don't have too much negative to say. The people I've talked to have been courteous and professional.

I purchased a sofa with the platinum protection plan. I submitted a claim because one of the springs broke on the middle cushion. I had a technician come out to look at the sofa. In the end the spring was not fixable. My claim was denied for a one time replacement because of pet damage which had nothing to do with the busted spring. I was told my warranty was voided and nothing further could be done. What is the point of a protection plan if you cannot use it. Worst customer service ever. Never shopping at Raymond and Flanigan again.

We purchased the "Chicago" recliner couch. It is just my husband and myself, no pets. Within 6 months the leather was ripping apart on the middle cushion. They "repaired' it but it happened again within 6 months. We had them out several times for the same issue. We asked for a credit toward the purchase of another couch and was told our warranty did not cover it.

We bought the star line couch zero gravity and it’s the biggest crap we ever bought. Going on the 3rd couch and it’s getting worse and worse. Trying to return it and get something else and they’re refusing. Huge gaps on the back, smelling like it’s burning, fabric sounds like it’s ripping and squeaking noise like an old door. Do not buy it

Serious Warning About Abusive Business Practices and Unprofessional Customer Service at Raymour & Flanigan. I have been a loyal customer of Raymour & Flanigan for several years, trusting the company for my furniture needs. Unfortunately, my recent experience has been deeply disappointing and frustrating, revealing serious issues with their business practices and customer service.

Important to note literally every positive review is “part of a promotion”. I had a horrible experience with Raymour & Flanigan. I’m elderly and disabled so I’m forced to shop online. The dimensions listed on the website for the chair I purchased were not remotely accurate, they matched the broken chair I was replacing, however when the new chair arrived it was obviously much smaller than what the website showed. The delivery driver said I should contact the store to request an exchange. I called the store and was essentially told that I couldn’t return or exchange the chair, after explaining that I had to purchase it online and the dimensions were wrong. The woman told me she’d “talk to the manager” but if I returned or exchanged the chair I’d be charged a 40% fee….I was gobsmacked.

We got terrible quality furniture two times. After 5 tries to get our reclining sofa and recliner chair fixed, they finally invited us back to pick something else. Now they they are coming again today to repair the replacement! BTW, we bought repair coverage but since that was on the 1st set of furniture, the contract didn't convey! Go figure! Oh yes... My sister had the same first set and hers is being returned too.

I’m actually shocked to see good customer service listed as a pro. This company is horrendous. No return policy in 2025. To cancel an order, you have to speak to the sales people, which is awkward. I was transferred to the manager of a store, she convinced me to keep the delivery and assured me all pieces would fit together. They didn’t. Mattress did not fit with the adjustable or bed frame and just all around poor quality. She would not take it back and continued to lie. They have 0 customer service, like it’s operated like a franchise. So no recourse. This is one company I will cheer when it finally goes out of business.

We purchased their Palazzo sofa and in less than a week, there are feathers coming out of the cushions. Yes, this is definitely uncomfortable being poked by feathers. However, our main concern is the life of the sofa. If feathers are coming out in less than a week, how long will this sofa hold up? I have been getting the runaround from Customer Service and I was just told that there is “nothing they can do“. That “this is unfortunate but maybe if you fluff up the cushions periodically, it will help the situation”. I told him that this should not be happening with a new sofa at the price point of $1600; I asked if they would do any price adjustment because of this and I was told “Raymour and Flanigan does not offer any refunds of any kind.“

Ariel in customer service refused to let me talk to anyone higher up. She decided to take matters into her own hands. They gave me $10,000 worth of credit and after dealing with her over the phone somehow my credit limit went down to $2500 which hurt me credit score tremendously. I was NEVER LATE with any payments and she somehow is involved in this considering she works in the finance dept of this location in Fairfield NJ. They added $200 & then $600 additional to my payments and this drop of my credit line was shortly after dealing with her and contacting her to clarify. She is e tremendously rude has no customer service and possibly doing something illegal that the company might be responsible for. Extremely unprofessional and unethical definitely a huge liability to the company!

I placed an order for a mattress and adjustable bed frame costing over 3k that was supposed to be delivered today between 8am and 9:30 as per a text message the company send me yesterday at 10 am. The items were never delivered nor was I informed of a delay until I called customer service and was told that there was "delay by the manufacturer" and the items will not be delivered until Friday or Saturday (i.e., 3 -4 days). This is unacceptable. The delivery tracker on the Raymour & Flanigan website did not work.

Very Poor Quality – Disappointed with Raymour & Flanigan Dining Set. I bought a Raymour & Flanigan dining set online in February 2025, and within just a couple of months, I’m already facing serious issues. One of the dining chairs completely broke last week – the leg snapped off during normal use. On top of that, another chair is already making creaking and cracking noises, which clearly shows it's not stable and could break anytime too. This is unacceptable for furniture that’s supposed to be new and high quality. We’re a small family and take good care of our furniture – there’s no reason this should happen.

Absolutely Horrible Experience with Raymour & Flanigan’s Platinum Protection Plan. I am beyond frustrated with Raymour & Flanigan after purchasing $15,000 worth of items and their so-called Platinum Protection Plan. I noticed a rip in the seam of my couch, and when I called in for help, I was completely shocked by the lack of customer service. Instead of taking responsibility and honoring the protection plan, the first thing they offered was a measly $75 gift card—Completely insulting for a product that is supposed to be covered under the plan! I spoke with a lady named Rita, and she was not only unhelpful, but she was also incredibly rude and dismissive. It was clear she didn’t care about resolving the issue at all.

BUYER BEWARE!!! This was our first time at Raymour and Shenanigans and we decided to purchase 2 living room sets. They would both take some time to be delivered but we had no problem with that. Two months later at delivery, we were unhappy with one of the sets. The furniture did not fit the room as we had envisioned. I alerted the delivery person right away and they assured me that they would take it back at any time. I decided to sit on it for 24 hours to see if it would settle in and it most definitely didn't. Though I considered keeping it and just dealing with it, I ultimately realized I wasn't happy. After all who wants to go looking for another set?

We purchased the Beckett power leather couch and love seat from the Brick NJ store. We also purchased the Platinum extended service plan. They sold us hard on this plan that it covers just about everything. Their Platinum plan is a total RIP OFF and products are inferior. They don't stand behind their products. The couch and love seat are under 3 years old and get average use, however the couch leather became pitted and started to peel.

Pathetic policy on 5 years warranty service. I bought a complete bedroom set and night stand had a crack after 1 years of use. Because they do not make the product anymore, they will replace with new product but only change the night stand not the entire set because the policy do not support. Policy must support to change the whole set if I bought a set.

Raymour and Flanigan engages in deceptive business practices. I paid over 1600 dollars for an L shaped desk that was delivered damaged, then exchanged for a defective piece. Now, they won't accept their defective inferior quality furniture back. No return policy despite I did not receive what I ordered. I will sue them here in my local courts, get a judgment against them, and trash them everywhere I can.

Spent over $6,500 on a living room furniture set. The couch's electronics became defective within 4 months and they replaced the parts. 2 months later, other parts stopped working. They replaced the parts after 2.5 months. 3 months later, the original parts stopped working. They finally replaced the couch with a new one. 4 months later, the same issues started happening. Their "platinum" protection plan is complete trash. I want them to take back this garbage set and receive a store credit. They want to charge me 40% 'usage' fee for the items that were working. You would think the cost of losing a customer and spreading pure disgust toward their company policy would outweigh their small loss. I can honestly say, go somewhere else and spend your money. This furniture has been nothing but a headache and their service and claims department are useless due to their ridiculous "platinum" protection plan.

Raymour and Flanigan did not honor the 45 day price match guarantee. They are saying that if you already purchased the item(s), there is no price match. So why are they offering a price match for 45 days from the date of the purchase? Clearly deceptive advertising practices!!!

Purchased at Kingston R&F Outlet. Full sofa bed with foam mattress. The backing of the mattress is made of rubber and causing the foam mattress to sweat and nowhere to go but create MOLD. I contacted them and all they can do is offer me a discount for another sofa bed. Beware buying same sofa or go elsewhere with a better design sofa base.

Raymour and Flanigan is a complete scam. I have a mattress less than 4 years and my husband and I are literally falling off the sides. A guy came out today from Briggs. He said it is definitely not supposed to be that way. Well obviously!!! Less than hour later a lady calls and tells me his report says it’s normal. I asked her if I can see his report and I was told there is no way to send to me because it’s only in their system. No way to send it to me. Ummm it’s called email. What a joke. Then she told me there’s a 10 year warranty on the mattress and I can call in a couple months for them to come out again. Why not just fix the problem NOW!!!

I had a sectional delivered from a Raymour & Flanigan in Ozone Park (Queens) two weeks ago. Compared to the one I sat on in the showroom the one I got is of much poorer quality. The fabric is cheap and the filling is just foam. This is a classic bait and switch. When I went to the store manager to complain, I took a cushion from the couch in my apartment in for comparison. The manager and I took it near the showroom sectional and the manager agreed that the cushions I had were inferior. He advised me to go to the customer service desk to ask for redress.

The stools I bought in May arrived in October. The height didn't work out for my counter. After using them for a few weeks, they started to get wobbly. The arms became loose. I called customer service today and was told they won't take them back even for a store credit. I have previously furnished my entire house with furniture from this company. I will never shop there again.

I’ve made multiple purchases from this company over the years. The most recent purchase will be the last. The bed and nightstands they delivered are substandard quality with multiple issues. Not a cheap bed I might add! They refused to make an exchange even though I was prepared to buy a more expensive bed. Pretty disgraceful treatment for someone who has been a loyal customer. Former customer now.

I had a horrible delivery experience with this company. They delivered a damaged piece of furniture and the team that brought it acted as bullies and tried to convince me not to return the item despite the sales team telling me not to accept anything that was enough to the standards. I have had no follow-up after I spoke to someone about the delivery experience. I would completely avoid this company if this is the type of poor service they provide and damaged products.

Subject: URGENT: Warranty Issue and Poor Service on Discontinued Bedroom Set. I am writing with extreme dissatisfaction regarding the handling of my warranty claim for a 4-piece bedroom set I purchased just five years ago, covered under your Platinum Package Warranty, which expires on November 15, 2024. Over a year ago, one of the handles on my dresser broke, and upon contacting your customer service, I was informed that the set was discontinued, making repairs impossible. I was told my only option was to replace the entire dresser, which is completely unacceptable. A mismatched replacement would ruin the aesthetic consistency of my bedroom.

I will never buy a thing from this company again! HORRIBLE. Raymour don't stand behind its products. Punched a leather couch 3 years ago. The color is completely wearing off where you sit. I had a leather couch prior to this that didn't wear for 15 years! I have their so-called platinum protection plan. Total scam. I submit a claim. I'm told it doesn't cover my issue. HORRIBLE way to do business. I'll go to Ashley Furniture from now on. Overpriced junk!!!

Have a problem with nightstand on complete bedroom set. Have contacted Christana store in Fashion Center. Talked to Joe assistant manager and did absolutely nothing. Said he would send all information to store manager Sam and he would give me a call that was on Sept 26, 2024. Still have not a callback. Joe said he would have his customer care person to call service department directly. When I called Joe back he stated they could not through to service. Buyer beware do not buy Platinum protection plan. When I did get through to service they didn’t have any appointments except October 24, 25, 26, 2024 No appts. In Nov. Dec. Jan. Feb. this is unbelievable and they give you a 8-hour window. I recommend you shop elsewhere for furniture. Quality of furniture and service have hit rock bottom. I’m not a disgruntled customer. I just want to get the customer service I was sold and what I paid for.

They don't honor the Platinum Protection plan. My sofa has stains and scratches; the plan covers stains, but not scratches. I asked them to service the stains and they claim that because the sofa is scratched, it's no longer covered. The contract states only that scratches aren't covered; it says nothing about stains on a scratched item not being covered as well.

Simply will never shop here again and I will make it a point to tell others my experience so they don’t go through what I did. The behavior of a staff member in particular was outrageous and completely and totally unacceptable, embarrassing for us and the sales person helping us..

Extremely disappointed, I purchased a mattress a pricey one at that! I’ve only had this mattress for five months and all of the threading is coming out of the mattress. “Wow.” I called for service and the technician came out and reported back that there’s no issue with my mattress. I’ll just leave that with her “OK”. Never AGAIN..

I recently went into Raymour to purchase furniture in Berlin NJ without having a favorable experience At All!! I have purchased from this particular store several times in the past, but this day the Sales rep was seemingly uninterested and it appeared to be struggle for him to work me, while pretending to do so….Additionally, once narrowing down a purchase, the Rep pulled me up by name/address inside his tablet (I have an active account), and began to asked for my personal info, income, age, SS#. I told him I already for a credit card with Raymour!! He said they required my info (due to having the account for five years) unless I was going to pay cash. The next day, I called customer service and they Clearly said to ME that No Action was ReQuired On My Acct and that it had been Activated since 2019.. Also, if My account was deactivated, then I would have to start the process over!! They had No Idea.

The worst store ever in all senses… zero focus on the client and many excuses from the store, seller and customer service. I could write a book to show how you should not threaten a client… Believe or not I spent more than 7K in cash with them and that’s the treatment that I got. 1st Problem: Delivery date: It was agreed to be delivered on Saturday, Aug 2nd. On Aug 1st I sent a message to the seller Rafael and he asked me to call the store or the customer service to confirm which I thought was strange but just after that I got a message confirming the delivery for Aug 6th. I tried to explain that I had to receive as scheduled originally as I had people coming to my house on Sunday and I had no sofa, dinner table, chairs, but there was no way…, Rafael, the seller, explained that they had an internal issue and someone made a mistake and forgot to confirm the delivery for the agreed date (which we did more than 1 week ago)….

I stopped by Raymour and Flanigan to purchase a sofa. It was during that time when it took a year to get your furniture. I found another sofa in the meantime and canceled my order. They were fine with it. The big problem has been that I opened a line of credit for $15,000 and I have found it impossible to get through to TD Bank Retail Card services to close out that credit line which keeps showing up on my credit report. Whatever you do, don’t open a line of credit with Raymour and Flanigan. Find some other way to finance or pay cash.

I've found it's difficult to impossible to get a request for service processed for a chair that has been ripped. I submitted two online requests (for the same thing) and a third just now almost a month later. I've tried calling but always been transferred and/or disconnected. There's no record given when you do submit a request.

We bought a leather sofa and chair. It was shot in two months. Since we live in a terrible economy right now we can't afford new furniture. I have developed hip, back and neck problems from this worthless crap. We have major remorse that we ever bought this garbage. Do yourself a favor and shop elsewhere.

OMG! I wish I would have looked at the reviews first... I just got a dining room table from them and when it arrived it was broken. The chair was snapped in two and the table has all types of wood coming out of the table and the bench. I can see one of my children getting a nasty splinter beforehand. The table has wood missing all along the sides. I called and complained and they said they do not take returns....

I will not personally shop here ever again unless they sever ties with TD Bank and find a different 3rd party to use. Defective website and customer service is extremely rude when you call them. Will not remove charges when they are at fault.

Free removal of old mattress is a scam. They use their phone with some kind of light and declare the mattress is stained and will not remove it. A 20 year old mattress is bound to have something on it. Not upfront about this policy, probably in some small writing somewhere. Never shopping here again. My name is Paul ** and I will swear by this review.

Terrible product, I got a bed platform and no matter what mattress I put on it, old or new, none are compatible, I only feel the flat hardwood underneath. I haven’t had a good night sleep in a month. Every morning when I wake up on this platform, my back is sore and aching.

They lied about the terms of my loan. I am very dissatisfied. I am paying 400 a month for a loan I did not agree to. They have ruined my credit and my finances for years and have not given an inch despite the ill-gotten gain. TD bank works in concert with them, and you must bounce back and forth between them to address this issue and at the end of the day, they do not care that they are committing fraud. This is exactly the reason the 2008 housing market crashed.

Yes, I agree. Raymour and Flanigan has awful furniture. I've been trying to get my money back on a kitchen table that bleed a color to my rug. One excuse after another. They won't even come to the house to see their table and the damage. I bought it nine months ago, they refuse to give me money back. They gave me a credit but, I don't like and now don't trust their furniture.

I purchased a mattress 2 years ago. It has a 5 year warranty. I have been experiencing discomfort with the mattress for approximately 6 months now. I finally decided to call someone in and the person arrived today. He told me that in his opinion the mattress was defective and someone would be in touch within 3 days. I received a call approximately 1 hour later saying that there was no defect in the mattress. There is definitely something wrong. They just don’t want to take care of it. Why do we pay extra money for warranties when they don’t see fit to replace or fix an item. I purchased all my furniture with them and spent lots of money. I will no longer be using them for anything. I warn you beware when making a purchase with them.

I purchased furniture to redo my small-ish living room: Loveseat, 2 chairs, ottoman, 2 end tables and a t.v. console. One of the doors on the t.v. console wouldn't stay closed and one chair was lopsided. Three technicians came to my house thee different times. The legs on the chair were not screwed in so that was an easy fix. By the time of third visit for the TV console, the technician told me it could not be fixed and told me to go back to the Raymour and Flanigan store for a replacement. I went and they did not have the same piece or a comparable piece that I liked. I told them that I had asked a repairman and that it could be repaired for $200. They offered me $100 which they gave me in a gift card that expired one month later.

My purchased the mattress from Raymour & Flanigan and from day one it was a defective mattress. The salesperson wanted me to stay sleeping on it for 30 days. Evidently they don't want you to return nothing because you ain't getting your money back. So I showed pictures and tape measurements of the defect how one side is lower and have one side sinks down up to 9 in and then they offered to swap it out. I said, "Well I'm not paying $200 swap out pay for a mattress I got defective from the beginning from you." They said they will waive the $100 see and come to find out they added it to the cost of the mattress.

On 4/4/2024 I went to Raymour & Flanigan to look at mattresses and the salesperson was somewhat pushy. She had me and my wife going from mattress to mattress without a moment to give it any thought. So we ended up picking out a mattress, and then she's telling us if we purchase a mattress cover we can return it within I believe 90 days for an exchange free of charge. I asked her what do they do with the mattress that we no longer want and she stated they just throw it away. Really??? Why not donate to maybe a homeless place for our Veterans. Anyway if you don't purchase a mattress cover you cannot return it, why not if you're just going to trash it. Before everything was done she's trying to get us to change the mattress to a more expensive one, and trying to sell us pillows, sheets.. I must say they have a pretty good hustle going on. This was my 1st time shopping there and will be my last time.

On March 28, 2023, I purchased a mattress from Raymour & Flanigan in Garden City, NY, and my issues with them have not been resolved. Initially, I ended up with a mattress that I disliked – it was too large and expensive for its quality, and the base is not functioning correctly. Throughout the process, I felt mistreated by the staff.

If you are thinking about purchasing Furniture, do not go here! We purchased a sectional two years ago. The cushions are sagging. The material is unraveling and the frame is broken. We contacted the store. They had us and pictures and told us to come and choose another item. Now we find out that the other item we chose we have to pay a delivery fee and they also give you a warranty that you can pay for when purchasing Furniture but they said because I am getting a replacement because this one is broken down, I can only get manufacturers warranty, which won’t cover really anything!

DO NOT FINANCE ANYTHING WITH RAYMOUR AND FLANIGAN. TD is the company they use. Never missed a payment and paid the account in full. Zero balance as of June 2023. They were a my credit to “update” for no reason and dropped my limit by over $7000 with a zero balance. Hit my credit hard. DO NOT DO BUSINESS WITH THIS COMPANY.

I have done business with Raymour Flanigan for years. Never a problem. I purchased a mattress from R&F that was delivered bed bug infested. Raymour Flanigan blamed manufacturer, manufacturer Purple blamed R&F. Changed my life. I thought I was going to have a nervous break down with I had to deal with & everything it takes to get rid of them. No one had any empathy after I reported to store manager who confirmed they have had bed bugs in the past and could have happened to me and advised this is a manufacturer's issue not R&F issue. I had NO rest for weeks, loss of work, documentation from the doctor of infestation and the list goes on with all that I had to deal with. Just a Nightmare!

I purchased a sofa for $1,750, and it was of very low quality, got my statement every year, and all of a sudden after a year my interest rate charge went from 0% to 34% paying almost $1,000 all over again. Please be advised they used a sketchy bank called concora used to be Genesis where it just throws crazy numbers. If you try to contact customer service it only sends you to speak abroad to people who don't know what are you talking about? Please do business only with TD.

My experience was at the Amherst, NY store. I purchased a bed with drawers and matching chest, desk and nightstand and a $1300 beautyrest mattress. Also purchased 2 living room chairs and a dining chair to use at the desk. Only 5 months later I wanted to purchase a different mattress because the first one was too high when placed on the bed frame. They sold me a mattress that is their own brand Belanest, which is like laying on a board. Also purchased an electric controlled recliner. Specific needs were voiced to the salesman at the time.

I purchased a changing table for my new grandson. The picture was excellent and my grandson‘s parents and I were very happy. Nowhere on the website did it say this would come disassembled. I have purchased lots of furniture from the store and it was never disassembled. I decided to purchase online because I figured that I would get the same level of service. That is not true. The changing table was almost $400. Came completely disassembled. There is a manual to tell you how to assemble it. Raymour and Flanigan covers themselves by a final statement when you purchase items set up. I mistakenly thought that set up meant putting it in the room choice. I never anticipated a puzzle that is going to take hours to put together. My advice is that you stay away from Raymour and Flanigan online because you make it with something that resembles an erector set.

I ordered 2 end tables over the phone with my local store and decided to pick them up vs. having them delivered. I was sent to a warehouse to pick up the items as they do not allow pickup at the local store in Orange, CT. I went to the warehouse and a gentleman put the boxes in my car as they were heavy and I left. When I got home, I took the less heavy box into my house so I could open it and assemble it. That is when I saw the Prop65 Warning on the box. “Warning: This product can expose you to chemicals including wood dust which is known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to **.”

I bought a sofa, an armchair, two tables, a console, a mattress and two wardrobes. One table did not suit me, I was offered to exchange it for minus 35%, on the condition if I choose another table. The money will not be returned, I agreed, when I began to arrange logistics for me, they counted another 200 dollars, in the end I had an exchange as the cost of the table. I was outraged and refused to exchange, the manager immediately deleted my account. I respect myself and I won't humiliate myself in front of them because of $500, they're not worth it. It's better not to mess with them.

We spent over 4,000 dollars on a bedroom suite. We wanted a twin bed with drawers in it. We also bought a mattress for it well I don't know what kind of mattress they sent it sure isn't twin. I can't even get any sheets to fit it is so small I am 5'3 so there is no way my feet should hang over it is a Sealy and within 5 months it has a big dip in the middle. I had serious back surgery so the salesman knew I wanted one that would not sink, now onto the bed. It has drawers but just has slabs since the mattress does not fit all the dust and dirt fall thru on my clothes, we had to order out of their book because they did not have the one we wanted in the store. I couldn't even tell you what it is made of. Kind of looks like some plastic coating on it, PLEASE take your money and go to a good quality store.

Not enough space to expound on all that went wrong from the store & it's salesperson & manager 2 dealing with a remedy 2 the problem. I am stuck with a $4500 motion mattress. If you are looking 4 a pleasant experience & a quality product, don't go here.

I would never recommend them. I purchased a living room set for $5000 2 years ago. I have had issues with it since day one. I was told I could get a replacement for the piece that had all the issues but it was never replaced. They waited until I was out of factory warranty and into my platinum warranty before offering me a credit which has all kinds of restrictions. I also have to pay a new delivery and extended warranty out of my own pocket. Again I have only owned this set for 2 years none of the problems were caused by us. Do not purchase anything from here. It will be a waste of your money. They do not care about the consumer at all and only their bottom line.

I placed an order for a bedroom set in September. I finally received my bedroom set & it was the wrong size as well as damages was on the wood (scratches). I told the delivery man it was wrong and he left afterwards it has been a nightmare. As of today I have no bed and no resolution. I was told I won't have another bed until 2 months. I threw my old set out which just fine for this set and I'm left in limbo. This whole experience has had me upset, stressed and in tears. I will never do business with this company again.

We purchased a dining room set from Raymond and Flanigan on Street Road. We have a problem with the table, Some of the paint was chipping off underneath. I sent them pictures and they tell me it’s my fault which it isn’t. It’s less than a year old they were extremely rude and would not even come out to look at it after spending over $5000 for a dining room set. Their service is terrible. The manager is terrible at that store. I wouldn’t buy anything from them. All the manager said we should’ve took the extended warranty. Why would I need an extended warranty when it’s still under warranty? We are extremely unhappy with their service department and the way they talk to us. Be careful what you buy.

They don't make full, and accurate disclosure of their delivery fees. They told me when I bought a mattress from them that they would pick up my old mattress for free. They didn't tell me that if the old mattress had a stain in it, then I would be charged a $300 fee. I found out when the delivery guys came and I had to pay. Another time, they said that the delivery charge was $75 dollars. But they charged me twice as much. Unfortunately, I didn't notice that charge (I trusted them) until the next day. I called and and called but they never returned my call back. Finally, when I became angry, they said that the delivery fee depends on the furniture cost. Never buying from them again!!

I bought a power lift chair at Raymour and Flanigan in Collegeville, Pennsylvania The chair was up around $1200. I made sure that it was heavy enough for the weight. The first chair, the mechanicals broke within the first year, while at the store, I bought the platinum protection when I called to have the chair looked at by Raymour and Flanigan. They decided that the mechanicals were broken not to do our fault and needed to replace the whole chair, the second chair arrived. The lift part of the cushion keeps sinking down and also clunks, and eventually the seam where you sit on the seat came apart. It was given to us on the platinum protection that automatically canceled the whole warranty of five years. After 1year of service that was the end of the platinum warranty.

We purchased a Smartlife bed a little over a year ago. At the time of purchase, we were not told that the mattress and the adjustable base were two separate entities. If one or another has any problem we need to deal with it separately. I found this out two months ago when the adjustable base started to not work properly. I mean you spend over 8k on this thing you would hoping at least to have good services but nope! The base company is extremely difficult to deal with or even have anyone come out for service. They will make you try to fix it yourself first and ask you to purchase different parts that they think may cause the problem, but after all, it's still not working. I'm so regret we went with this.

My husband and I have always purchased our furniture from Raymour and Flannigan so we went expecting to have a great experience. Unfortunately, what started out great ended horribly. We went to purchase furniture for our new home. We were planning to buy for our whole house one room at a time. However this day we did 3 rooms living room, dining room and one bedroom. The plan was to come back and do the other 3 bedrooms family room and kitchen. We put $1500 down and kept making payments 1000-2300 at a time.

I searched for weeks to find a set of dresser drawers that could be delivered and would last more than a couple of years. I finally decided to spend almost twice as much on a piece from Raymour & Flanigan instead of Wayfair since the product reviews were much better. The service was great and delivery was quick and professional. Unfortunately, the piece arrived with scratches and one corner of a drawer completely ripped. Replacing the drawer will take 6-12 weeks. So disappointing and not worth the extra money!

Purchased bedroom set, sectional sofa and kitchen set. After many arguments with call center almost all pieces of sofa have been replaced. Still fighting for remaining pieces built like sticks. Repair people agree. They came to fix headboard on the bed. The "technician " fixed it wrong and headboard fell apart. They wanted to charge me a delivery fee to replace the piece due to the poor service and quality. When lawyer was brought up fee was waived. THEIR QUALITY HAS IS NO LONGER WORTH THE PRICE! I WOULDN'T EVEN TAKE THEIR FURNITURE IF IT WAS FREE. Still fighting for replacement for a recliner that was fixed once and still not fixed properly. Bottom line STAY AWAY FROM THIS BUSINESS!!

Just got my Pwr Layflat Recliner W/phr today 10/02/2023 and it's so wonderful! I called the Raymour and Flanigan 18887296687 last week Fri 09/29/2023 just 3 days after my abdominal surgery ‘coz I needed help making a final purchase online which I’m having trouble completing. A very nice, calm, professional and compassionate gentleman by the name of ALFREDO ** (Elizabeth, NJ branch) assisted me all throughout my entire purchase & guided me patiently as I have so many questions and concerns that would suit my needs & demands due to my current health condition. ALFREDO is my God sent angel that whole time since he accommodated all my queries; hail and behold, now that I got my order delivered in my apartment, it was all everything I dreamt of having!

My wife and I who have great credit decided to sign up for a $5000 interest free furniture plan for 36 months. 3 months before the plan ended I called up to pay off the remaining balance. The representative claimed they were on a recorded line. They began to reiterate I did not need to pay off the promotion since my automatic payments would cover all costs. I explained to them I would like to just pay it off, but the representative kept insinuating I did not need too.

Bought a $3000 King size mattress last year with pillow top. And was given a 10 year warranty on ANY defects. I Called them last week about my Mattress sagging. (Now mind you I'm single person who is only 165 lbs.) The tech came today and took pics of where the sagging was. (In the middle of the bed.) I was told it had to be (1. 1/2 ). They would not replace it. After the tech left. 30 mins later they called me to tell me that it had only sagged 1. 1/4. And that they would not replace it. REALLY! That's 0.25 of and inch!!! They said I could call back in 30 days to reassess the sag. They were quick to take my money. But are reluctant to replace their defective Item. I will keep having them come here every 30 days until I get this replaced.

Leather sectional with storage ottoman. I purchased this in 2019 and called today because I noticed part of the large piece was sagging. My warranty protection ran on in June! They were very nasty when I asked what they could do since that was only a few weeks ago. Well it’s a $150 charge to come out. I hung up. Do NOT buy furniture from this company. I have never had anything really last. This was an expensive piece and I was talked into buying the extra protection. This furniture has not been overly used. It’s so frustrating to spend $4000. I wish I had waited and gone to a better store. Mediocre furniture, rude customer service. DON’T waste your money. I’m done!!

Believe it or not the purchased platinum warranty on Raymour and Flanigan Furniture covers spills and stains (you will have to jump through hoops though) but does not cover things like separating seams!!!! Seems silly but absolutely true… We got burned by not asking enough questions and not reading the literature fully before adding the warranty… Don't make the same mistake… In the showroom they will make it seem as if everything that could possibly go wrong will be covered…. They neglect to explain charges, pro ratings of furniture and many other additional fees that may apply… Read for yourself before paying for the warranty!!! You will at least be completely informed!

I purchased a sofa and on receiving it, the delivery crew refused to allow me to inspect it. I said I would have to decline it then. The lead delivery person became annoyed and said no, left erroneous info about time allowed to inspect the furniture that I questioned, and he just turned around and left. My contract says I have the right and obligation to inspect my delivery and the delivery team outright refused my request for that and then to refuse the declining the delivery of a result and left. They broke the contract in doing so. I called the store and spoke with manager Stacey ** about the feet on the unit and also told her what happened with the crew (hence why I didn't know the answer since I never had the chance to look at it while they were there) and regarding their declining my refusal of the sofa her response was. "That's too bad. I'm Sorry.”

We always thought Raymour & Flanigan was quality furniture. It is cheap and their protection plan is a joke. We purchased furniture for our whole house, 2 bedroom sets, dining room table with drawers, a buffet, sectional couch, custom made bar, stools and mattresses, in October of 2020. Right away the dining room table got nicks in it. Contacted them right away and they replaced it no problem. It happened again, I thought they were replacing it. Nope they just "painted" the nicks. It just got worse. The "paint" wiped off right away and it just kept getting nicks and peeling all over. They told me it was accumulated damage and the protection plan didn't cover it.

I purchased a Sealy Black X-Class ultra plush mattress in July of 2020. The retailer sold us a protection plan for 5 years worry free and Sealy offers a 10 year best sleep warranty. PLEASE be careful because when you try to put a claim in because your mattress is caving in, they will NOT help you. The retailer sent someone out and they used a metal stick to see how much it's caving. Mind you this is a memory foam ultra plush so without a little weight you cannot feel the cave-in. Because the cave-in is not more than a inch and a half they will not back their product. The retailer is Raymour and Flanigan and for 18 days they never got back to us on the claim. If I did not call them I would never know the status of my claim. Be careful. We paid almost 3k and now we need to buy a new one and it will not be from either of these 2 companies.

I purchased a mattress, a protection plan and the mattress pad that gave me a 15-day window to decide if I like my mattress and charged me $100 to deliver (which the salesman inadvertently left out those two parts). First mattress was awful. Went to purchase a second and there was not anything that I could find that was comfortable and or reasonably priced. (Initial purchase was approx $2000) I ended up purchasing a beauty rest black floor sample that I was guaranteed had barely been looked at and was in perfect condition. I was told it was a final sale and not warrantied.

Tompkins Leather sofa/recliner/sectional. Poor quality and workmanship. Only buy this Tompkins furniture if you want it for looks only and do not plan on sitting on it. I bought the 5-piece Tompkins sectional in January 2023 and have had so many problems since the delivery date. The cushion had poor support, was sunken, and the leather seated area was deeply wrinkled. The corporate customer sent someone out to stuff the brand-new sectional recliner within days of receiving it. I complained and they sent me a replacement, but the replacement arrived with a broken motor. After complaining again, they sent me another replacement but the cushion in the seating was so soft that your hand sunk to the bottom, and it had permanent creases in the leather. I complained again and they replaced it with another one that also had permanent creases and poor cushion.

Purchased two La-z Boy recliners in December and in March my footrest would not stay up. We had bought the 5 year extended warranty. So the repair man comes out and can not fix the recliner. He reported it to the store. Then a woman calls me up and said they would replace it BUT it will cost $74.99 to deliver a new one. Now I realize we had my son in law pick up both recliners to avoid delivery charges. We are seniors and on a fixed income. So saving that delivery charge was good.

I ordered a side table to go beside one of the two couches I bought last month. I had bought this same table earlier, but needed another since I previously had a sectional. I went to pick it up on the appointed date, having to leave work early to get there before 5:30. It takes me half an hour to drive there at that time of day. I got there and asked the young man to open the box to inspect the table before I took it. Turns out it was not the table I purchased. After waiting another 25 minutes for them to figure out what went wrong, they decided it was mis-tagged in the warehouse and told me I could come back out on Friday and get the correct one.

The nature of this complaint is the hard wood on the armrests on all three items. Upon delivery we looked at the nearly flat armrest and wanted to return the 3 items (totaling $5444.85 Blake couches and recliner chair purchased in Staten Island). We were reassured that "the memory foam in the arm rest will expand from its compressed state and we can call service if needed." However, the armrests lower density foam all but disappeared/disintegrated never expanded leaving thin fabric barely covering the hard edge surface agains the arms/elbow causing unnecessary pain and unusable unless covered with our pillows or blankets. It has created pressure on the soft tissues of the forearm-elbow. Major flaw in workmanship, assembly and manufacturing. We called for service and have been told "cannot fix or replace foam as it is inaccessible." Later informed this is how manufacturer built.

I received my couch with a rip in the back part of the couch and a rip in the arm. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. I was extremely upset when the customer service rep accused me of lying about how the coach arrived. She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. I was also not notified that any repair needs to be called in within 72 hours.

We paid up front, the (rules of the furniture delivery) after placing our order... We wanted to furnish our daughter's apartment after she had a rough time relocating. Bedroom set, TV stand, sofa and Dinette set. Delivery was put off for MONTHS.... Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. After another 3 weeks, she got the replacement. Then we saw how horrible the sofa was pilling up so badly!!!! It looks horrible! Mind you, she's alone and no one sits on there but her. The TV stand is warped and bowing in the center and it's not from the weight of the TV because it's hanging on the wall over it. I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busy...well so are WE! So inconvenient.... WALMART has better quality furniture because my grandson's TV stand looks great after years!

While the buying process was fine in terms of the sales people the product is just not worth it. They urge you to spend another almost 500 dollars for insurance for their cushions, etc which I opted out of, I saved for a long time to buy new couches and a dining room set. Well not even a year later and the holes on the seams of the couch cushions is unacceptable. No one is jumping on them or rough housing. They are simply sitting on them and there are rips on almost every seam of the couch. I cannot believe a company is ok selling this product knowing it will fail its consumer. Absolutely appalling!

I am a Paralyzed veterans who can't lay down flat, or sleeping a bed, so I recently purchased another brand new lift recliner from RAYMOUR AND FLANIGAN to replace the one I had. (It dropped in the front and turned into a sliding board when reclined.) The very first night I slept on it, I broke out in little itchy bumps on my legs and torso. I thought it might have been something that I ate. This went on for almost a week.

I've ordered mattresses and box springs relying on manager's advice. He gave me an approximate price, which I approved. Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. He was aware that I've chose a long term, but hadn't mention that this is not applicable to this items. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase.

I purchased all new furniture for the first floor of my home along with the extra 5 year Platinum Coverage Warranty in 2021. Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. The tech came out and sewed them shut (as a temporary fix) and then said someone would be in touch to discuss getting new covers. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. He again says someone will be in touch. NOTHING FOR MONTHS!

Please AVOID this company at all costs. We purchased a sofa with chaise in 2020. Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. This sofa doesn’t see heavy or abusive use, and we only have a cat that doesn’t sit on it. Our previous sofa was $300 from Big Lots and held up SO MUCH BETTER. Take your money elsewhere.

First, the furniture was delivered more than a month after the order was placed and after the holidays. Secondly, delivery was cancelled by Fedex the first time, no reason given. Then to top it all, the lounge came in a box that needed assembly. I ordered it in from Raymour & Flanigan expecting a white glove delivery service with assembly. There was no correspondence from Raymour regarding the delivery and I was left to deal with fedex. When I called Raymour, no one took responsibility or apologized. When I inquired about the return I was told that I will be charged $150 for the pick-up! They scheduled it themselves even without me confirming the return. The entire experience was so bad and I would never order from the again.

I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. Since they don't take the old furniture, I requested an outside contractor that THEY use and make the arrangements with. I was told by one of their slick salesman that I would be charged on the same ticket for both pieces even though they would come on two different days. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! Now I had to pick it up in my car in which it barely fit! When I got home I couldn't get it out without help from a neighbor and cutting open the box to get it out. Don't trust their sales people. Some of them cannot be trusted!!

The lack of communication, the apathy shown towards your customers and the astounding incompetence to deliver a bedroom set with no mattress is mind-numbingly infuriating! No one called. The Salesperson dropped the ball. My order was separated and the delivery men stated they asked about the mattress prior to leaving the warehouse. No one cared. No one could fix this. I almost canceled the entire order.

I got a few emails and text messages about my delivery time. That time was between 10:45 am and 1:45 pm, I took a half day off to wait for my sofa be delivered in my address. At 2:26 pm (45 minutes late of the limit time) the delivery driver of Raymour and Flanigan called me to tell me that he will be in my address in around 30 or 45 minutes (after 3:00 pm). This situation is unacceptable, the delivery is not free, I’m paying for. Now they have to reschedule for deliver my furniture because nobody is my house at the time when they want. I made arrangements for today at the specific time they told me will be in house. This is a company that you shouldn’t trust. So far they didn’t call me to tell me when will deliver my furniture. I’m really really disappointed. I’ll go to the store to void my purchase. I lost money and time today for irresponsible people.

I ordered an Tempurpedic mattress that was suppose to help my back and spine issue, turned out to make things worse. I was within time frame to receive a refund but they told me no and guaranteed that the replace mattress would be better if not I can get my money back as long as it's within 120 days. The replacement mattress caused my back to go out, I missed a week of work and my curved spine issue has worsen. I call them and tell them I want my money back and they tell me no and I was yelled at for expressing my pain. I have not slept, my back is killing me and I am emotionally and physically in pain from all of this.

On 9/25/2022, I bought a complete bedding and mattress from Raymour & Flanigan. Looking now at my invoice, I was charged with a Platinum Protection Plan and a Matt with protector Dri, this is what it says on my invoice apart from the amounts listed, so the total amount was $2,455.08. Upon using the bed, I can feel that, on the area where I laid my back as if there was already a pattern that cradle my back, wondering why it could be that way when it was my first day of using it. Like someone was already using it and this person's back is cradled in this area if you know what I mean.

We purchased a 3-year warranty on couch and loveseat that we bought and paid a good amount of money for these. They had to come out three times to fix either electrical or structural. One-time replace the whole piece. Our 3-year warranty just expired and the wood inside the couch is shredded. It's just disintegrated. Now we are left with a couch that is useless and we have to try to repair. This is the worst purchase, and very expensive purchase, I have ever made. I will never buy anything from here again. I am so disappointed

I bought a Harmony Lux Queen Ex Firm and 3EM Queen ADJ foldable queen adj base and platinum Protection plan, with remove current bedding. I told the salesman that this bed is for 84 years old lady, so I need it to be able to adjust height and low too. He told me "yes" to the adjustable base which can adjust low and height. The delivered foldable base is a basic without the option adjust low and height. The current bedding was not removed because I was told that NJ law doesn't allow to take old bedding to their truck with the new stuffs. I don't blame the delivery man because they followed the procedure of the company. I would say that the salesman was not honest, mislead or was cheating while doing business. Raymour and Flanigan is a such big company with a whole bunch salesman without integrity and morale. If you want to buy something from them, please be careful.

Updated on 10/07/2022: Again, they refused to refund any money to me and exchanged it with a third night table that also had a bad chemical odor. I now have no night tables and they still refuse to refund me. They also said "good luck trying to get your money back", and laughed. This is very upsetting due to I am a nurse and would never treat my patients in this manner.

THE SERVICE. My son bought this furniture. It was overpriced and then after the purchase, my son was told that there is a $150.00 "delivery and set up fee." The delivery was from 1.2 miles away and the delivery person was rude. The "Set-up" was to remove cling film. That's it. I told them where my son wanted it "Set-up" and they ignored me because it would have involved flipping the cushions. Every reputable furniture company I've ever dealt with at least removes the old furniture, no charge.

BUYER BEWARE: We have been a long term customer of Raymour and Flanigan and have always considered them to be a quality furniture company. We just purchased three items totaling over $3400 including a $404 coffee table. We purchased it over the phone with David at the location in King of Prussia. The confirmation email we received did not say anything about no returns; it did not say anything about once the item was delivered the sale was final. Nothing at all about any of that. In addition David nor the delivery people said anything about that.

Two weeks ago my wife and I visited Raymour and Flanigan. A store located in Bayplaza Bronx NY. Then, we picked and bedroom set and a mattress where I was getting a discount of $300 from the base that cost $700, so I only paid $400 for it and I was so happy with my purchase with a total of almost $7,000. Anyways, the mattresses alone cost me $2,300 regular price. Then I was told that if I found it cheaper somewhere else, they will match my price. That is a big lie. Three days later at the same store, I found the same mattress $300 less. When I return to the manager there “he said they didn’t explain to me clearly what happened” and he came up with an excuse. I was so disappointed and cheated. It was insane.

I purchased a few items for my mom. Everything seemed fine until we started to get severe allergies from the material on the sofa and matching chair. It appears the dry microfiber has a bit of a rough exterior which gives you an allergic reaction. My mom has been breaking out with some sort of form of dermatitis, I have severe allergies as well. We can't sit on the sofa as the rough material causes severe itching and a serious allergic reaction. We tried everything, we covered the sofa with blankets and it's kind of ridiculous to have new furniture covered up like some sort of old museum. I contacted the customer care at the showroom, they made an appointment so the technician could visit. I made the appointment for August 11th, he calls me the day before the appointment and asked me to send him a picture of the furniture, I send him the images and my mom's rash from the furniture. He never responded.

I purchased two sets of living rooms leather and fabric (close to $8k), less than a month later I noticed the sagging in the fabric set, no firmness on cushions, you sink sitting and need someone’s help to get you up, terrible quality for the money, I was looking for a quality set to last few years at least. I contacted the store Millbury, Massachusetts. They sent the tech. The tech suggested he could add more fabric material to the cushions but that may also break the zippers. I kept telling them that this is not a repair matter, this is a low quality furniture I could get from low quality furniture stores (don’t wanna name any) for the fraction of the price, so far nothing done. I was considering to purchase also a bedroom set from them but that changed immediately. They claimed that I didn’t buy the additional insurance coverage but that wouldn’t matter since this issue is only less than three months. Anyways do your homework before you buy.

I purchased a dining room set fro Raymour & Flanigan in November 2020 which was delivered in December 2020. After a year and a half, the veneer on the table top began to wear and show the wood underneath. When a service man came and "repaired" the affected areas, it looked worse than what it was before. I called customer service to tell them about this and I told them that I was sold an inferior and defective product and wanted a table replacement, Since I did not have the extended warranty - only 1 year is given - that could not be done.

I have a defective mattress from Raymour & Flanigan. My husband and I purchased one almost a year ago. They sent a representative out who determined that the mattress was good, while using a balancing tool that obviously didn't work. As a result, we were told that they would contact us again and never did. In the meanwhile, I am seeing a pain management doctor and both my husband & I are going to a chiropractor now. I will never give them business or refer business to them ever again.

Well, I'm a repeat customer who purchased my last love seats from R&F, so I wish I could write a good review this time, but I can't. Recently we purchased another 2 love seats. We are not happy with them for various reason, discomfort, soft saggy. Cushions. Already losing shape. The sagging started within a couple weeks of the purchase. The quality of the merchandise is not the same. I disposed of 2 love seats purchased from them years back that were way better quality. And my old cushions. Were better. I will never shop there again And waited months as the fabric was a special order.

BUYER BEWARE! Here are some reasons to avoid purchasing from R&F: 1.) Our Salesman, Venice, told us 1 bed frame was on backorder and would come in on May 20th (we ordered 2). We still don't have either one! 2.) We've had 2 deliveries of furniture and still don't have any bed frames! 3.) The store manager, Mike, didn't do anything to alleviate the situation. 4.) We contacted the 800# to speak to higher management. They stated that R&F guarantees that you will hear from upper management within 48 hrs. (But weekends don't count!). Jeffrey still hasn't contacted us after 7 days!

I went to the store 6 months before my purchase, I bought everything for my house and kept in touch every week to make sure that they delivery on time, when the day came half of my order was missing.

UPDATE!!! After posting my review, customer care did reach out to me and explained our options. This issue has been resolved to our satisfaction.

One month and 3 days ago, while purchasing box springs, I was quoted a price at our local Raymour and Flanigan store for a Tuft & Needle Mint mattress, of $1,195. I took a picture of the quote. Today I went to purchase the mattress and was told they did not have it in stock and would have to order it online, the cost would be $1795.00. I showed the salesperson the quote and Jordan’s Furniture site showing they were selling the same mattress at $1076.00.

Purchased a L sectional couch with motorized recliners. The motor on one end quit working in November of 21. Bought the couch new in Late September of 21. As of May of 22 still not repaired. After many calls still no date on repair and now being told we should of been calling the Rochester repair center instead of the Buffalo center. It's the only they have told us since November. Very dissatisfied.

Hi. I purchased a 3000 living room set. They talked me into protection plan. Don’t waste your time. Virtually nothing is covered. I am waiting over two years to send a replacement through pillow. Never again.

My entire home is Raymour & Flanigan and I have worked with many sales associates. I am happy with everything I have purchased. My last purchases were made with salesman Philip **. He is by far the most talented, caring representative of Raymour. He is a young man who possesses the values that have long since been lost. Bravo Raymour & Flanigan. He is a treasure and I am lucky to have worked with him.

Buyer beware - this couch is junk. Less than 3 months after receiving my delivery the cushions started coming apart at the piping/seams. I called, they sent new covers and the same thing happened. Then the chase cover did it and they have been out 3 times with the wrong replacement covers. Good thing is now I have several sets to replace the continuing issue on the other cushions. We paid almost 4,000.00 and am so disappointed with the quality and that customer service can’t do the fix correctly. I will give them points for responding to emails, showing up when they say but other than that not much good I can say.

I bought a Beauty Rest Katarina luxury firm pillow top mattress from Raymour & Flanigan, it cost me in the thousands. Since I spent so much money I thought it would be a good idea to also purchase the "Platinum Protection Plan", which was intended to cover rips, cuts and punctures among many other supposed protections. When I received the mattress while moving it on the bed frame the handles to the mattress ripped without me doing anything more than just simply moving the mattress.

Bought set in October, have had service here twice for the table, BUT when a chair broke they told us to put in corner and they would be ordering part to fix. 6 to 8 week wait. Have talked to service, sales and no help.

I purchased a Kellner Leather Power Sofa and Chair both w/ Power Headrest. Paid about $4K for both pieces back on January 8, 2022. I received the sofa the last week in January but it’s missing the bar that goes under the foot rest. I called the store right away, told the rep the sofa is not what I expected, is very uncomfortable, it’s missing a piece and we’re still missing the chair. I asked if there was a way to exchange it for something similar maybe microfiber instead of leather. I gave her the item number of the 2 pieces I was considering (even said: I’m not looking to get money back. I’m ok with store credit for the difference). She told me she’d have to speak with her manager & would call me back within 2 hours. Despite the many attempts I made to get in touch with her, texts messages and calls but no answer.

We purchased sofa, loveseat, 3 table package back in June 2021 from Taft Furniture. Paid in full at time of purchase. Was told delivery would be 3 weeks. Due to supply chain issues, sofa and loveseat weren't delivered until August 28th 2021 and tables were back ordered again. After several calls over the next few months, we were told delivery would be by the end of January 2022. Feb 1st came along and I called and was informed Raymour and Flanigan was dumb enough to purchase Taft Furniture. We were also informed tables would be delivered within 60 days of taking over, but R&F needed proof that we purchased the tables!! Had to actually send R&F a copy of the receipt to prove I paid for tables 6 months prior that haven't been delivered yet!

I strongly wouldn't recommend buying from Oakhurst R&F. Lissa S-G the immediately sales associate deceived me. I told her I specifically wanted a wall hugger recliner. She sold me a chair that's not a wall hugger. It is not functional in my apt when I use my wheelchair. Lissa sold me the expensive protection plan & assured me if there were any problems, it would be taken care of. Another misleading statement. The chair makes noise & doesn't open smoothly. I called customer care immediately to report the issues. I was told "Too Bad. Once I take possession of it, it's mine".

We purchased a new mattress and adjustable bed frame exactly two years ago. Since then it has been a horror story. The bed frame was replaced within 48 hours of installation, then at 11 months and again at 23 months post purchase the control box on the bed frame failed. Now 7 days since the last control box was replaced it has failed again. R&F service response time is averaging 3+ days just to get back to us and even then keeps pushing it off on the manufacturer, despite us having purchased a Platinum Service contract (which is not a service contract). Now we have a non-functioning bed frame, needing yet another control box and my options are:

My wife and I were extremely impressed with the services of our salesperson, Erik **. Mr. ** showed great patience, knowledge and kindness in helping us make a mattress selection. His assistance in dealing with my disability was so much appreciated. I highly recommend him to anyone who shops at Raymour and Flanigan. The entire staff was also very helpful.

Be careful with their deceptive warranties, I thought Raymour & Flanigan was a different type of furniture store but they are just the same. Stay away from this brand of a store and at all cost stay away from getting a WARRANTY! They will backpedal and not honor their warranties.

Happy Thanksgiving to me, bought this custom sectional with platinum protection and get a nice holiday call, they don’t stand behind their work and I can deal with it. Save your money find a better company to buy from. Happy Thanksgiving.

I’m highly disappointed in this product. For the price it is not worth it! I had it just shy of a year and the parts that hold the mattress started breaking. Eventually, the mattress sunk in and broke completely. Since I didn’t purchase the warranty (didn’t think I had to) I was not covered nor given a discount. What quality bed breaks that fast?! I’m one person… no reason except bad material. Don’t waste your money.

I purchased a love seat and a recliner from Raymour and Flanigan just over 6 mo ago. The recliner was a floor model. It broke within 6 mo of getting it. The metal in the chair just snapped. I called R&F but they gave me the run around because it was a floor model and I took my chances. I finally paid to have someone come out to look at it who said he had never seen any chair break like that before and it was a defect and unrepairable. Someone called me from R&F and said that they would give me a credit for the chair. I only had it 6 mo! It should have lasted longer than that and It was not cheap! She said they would email it to me but I only had 14 days to redeem it. I was ok with that. I never received it. Not in email or regular mail. I have called the company so many times and no one returns my calls. I am so disgusted with this company. Will never buy from them again and will make sure others know you can't trust their furniture or their word.

DO NOT PURCHASE EVEN INSURANCE! - Broken bed and Raymour & Flanigan is non-responsive. Bought a bed set which was delivered on June 29, 2021. Right after a week of the bed being delivered, the bed starting creaking and falling apart. Even if one sat on the bed, the bed would creek. It was so uncomfortable sleeping on the bed. The service technician came to look at the bed (the appointment was not given for 3 weeks) and the technician just drilled the wood again and left. The technician said that there is nothing else he could do.

I would like to say that Raymour and Flanigan went above and beyond and exceeded my expectations. We are pleased and happy with the professionalism of everyone involved from the salesperson to the delivery driver and at check out. They were very courteous and respectful. I think that everyone should have a painless experience such as the one that I had. People would have great furniture and taste if they were to shop at Raymour and Flanigan.

Though we lost nearly $300 on it, they replaced the mattresses. I'm fine with the outcome. Manager at Broadway location was very helpful (Dominick).

Bought a mattress, which failed. I was then upsold on a new one because the old one no longer existed, which also failed. They know what to upsell another one because the old one no longer exists again. If I bought a car with an engine guarantee and it died within that guarantee, they would not replace it with an older one or upcharge me...They would replace for the guarantee... The will only issue a store credit, which is useless, as I will never step foot into another Raymour and Flanigan or upsell me on a new one. The only acceptable thing would be to replace the mattress for free or issue a full cash refund.

I purchased a sleeper sofa and I had technicians come out to my house two times. I bought the platinum protection plan under the falsehood that if anything happened with the sleeper sofa the protection plan would cover it! When I or anyone sits on the couch we sink into it. It’s embarrassing to say the least. The first technician wrote in his report that the mattress base was squeaking. The second tech came yesterday and stuffed the cushions which I was told it was a courtesy call, and if I wanted the issue taken care of it would cost me. As I understand the base where the cushions sit would be part of the Base Mechanism or Sleeper Mechanism. Dissatisfied and disappointed customer, Catherine **.

Everyone at the E. Hanover store was great, bought 2 chairs for my wife who just had knee replacement, set up delivery. Took day off from for delivery which was scheduled for 10-2, 6:30 pm notified delivery is cancelled but will happen next day 10-2, take off another day, 4:30 pm notified delivery is cancelled, promised delivery on Saturday 8-10, 12:30 notified truck broke down. Delivery cancelled. We must have made 30 phone calls to customer service and store manager, customer service did not care at all about issue, store manager could not get any info from delivery dept at all. I had to drive 25 miles to Randolph to pick up the chairs myself, where I found out they were never on a truck at all. Go to any other store but R&F.

Have more 2 yrs fighting with Raymour sofa company. This company sold me defective sofas and I have been fighting for more than 2 yrs to give me my money back and I’m in collections. I need to know what I should do get this issue resolved.

My wife and I went to the location on Jamaica ave. Prior to ordering our furniture we specifically explained that we were moving out of state and it was important that we got this right the 1st time. We were promise the world but once they get your business that's it!!!! My wife and I ordered over $20,000 worth of furniture. The floor staff is nice but either lack transparency or their system is broken. We were promised all our furniture as they told us they were all available. Once we paid our money and set our pickup date (we hired a moving company to pick up from their main hub) a week in advance of our out of state move, when they truck arrived for the items we were told 5 items are not available (after they had confirmed prior that everything was available), and no one informed us of this until we were there with the moving truck.

We bought the Acorn Hill bedroom set back in 2019. It's poorly designed. 2 of the slats that hold the box spring & mattress broke. Make sure you get the extended warranty! The R&F repairman said it happens often. He added an extra slat. So now it has 4 slats plus sturdy support legs for each one.

04/08/2021 made the bad decisions to purchase a sofa and chair from Raymour & Flanigan of Millbury, MA. As I write this it is 08/06/2021, I see no end in sight of the constant issues arising from that decision. On 05/11/2021 the sofa was delivered. During June and July the chair was delivered three times. First time the front left leg was damaged. The 2nd time the front left leg was still damaged plus a piece of the wood was missing. Finally, the third delivery was fine. Today I noticed the middle cushion of sofa is ripping near the stitching. I have to now wait until September 15th for someone to call me from the service department to set up an appointment to assess the issue!! I feel as though this is a never ending nightmare!

Salesman MD ** sold me $5000 worth of furniture - said if Something did not fit they would exchange. When this happened they then said they could not exchange. They LIED and now will not help me. Bad.

I purchased a reclining sofa and recliner in Nov 2020. After 8 months it is almost impossible to sit in the sofa due to the hardness of the seat and the pain I experience. I had knee surgery in Mar 2021 and even after 4 months it is physically painful to sit on the sofa because my legs are higher than my butt when the seat is reclined which puts pressure on the quad muscle in my leg and causes it to ache. I had purchased the 5 year product protection plan so a tech was sent out to examine the sofa.

I placed an order with the Raymour and Flanigan in Garden City. Upon receiving my order after months of waiting, the night stand and headboard came in damaged. I immediately called and told the service department about the damages. After going back and forth, I submitted photos. I was told they would put in a request to replace the nightstand and headboard.

I would not go back to this company again. I bought a sofa and love seat combo. It stated that the love seat was on backorder for 2 days after my purchase so I thought I was going to get the set together because my delivery was set for a week after the fact. The day of delivery I found out only my couch came and I had already at that point the day before sold my other couch and love seat to make the space for both these pieces. They brought the recliner sofa in 2 pieces and put it together in my living room. The guys did not clip it together properly and one recliner seat started separating from the couch. I called customer service and they were fixing that for me because now it is a broken latch.

Won’t deal with Raymour again! I brought a dining room set about 4 years and purchased the extra insurance that lasts up to 5 years. The leather began cracking around the 2 1/2 to 3 year mark. I finally called them for repair. The customer service was ok, the technician did what he was supposed to do when he repaired the chairs. But now the bottom part of the leather that he repaired (looks new) does not match the top part of the leather (looks old) so for that I am unhappy. FYI I purchased a living room set from Bob’s around the same time I purchased the dining set from Raymour. (Also purchased insurance) I Had the same problem and Bob’s offered a whole new living room set up to the cost of my old set. All in all, I will go with Bob’s for all my furniture needs as they just don’t repair to make furniture look mix match, but they replace.

We purchased an expensive power leather reclining sofa and chair. In less than three months, the color of the leather wore off where your head goes on both pieces. Service came out and spray painted the leather with shiny paint, and the leather wasn’t shiny. Looks HORRIBLE. Now the paint is wearing off too. We went to the store and were told we had to go through service. Now they want to come and paint them again. They said there’s nothing they can do about our oily heads on the leather!! Are you kidding me!! We have had leather furniture for over 30 years, and NEVER had this problem.

I bought an extended warranty and was denied to have furniture fixed or exchanged. I took pictures. I contacted Raymour & Flanigan since 9/20. E-mailed back and forth without no avail. I even had someone come to the house and see the damage. The leather started to come off. I have many pictures to show how it started to disintegrate....

In short, my furniture was to arrive yesterday. I took the day off, reserved an elevator, boarded the dog, I had received two confirmation phone calls with all of my information. I didn't receive the furniture and after 24 hrs. no credit has been issued nor can I get anyone to get back to me.

I purchased this table from them from their store in Yonkers. I paid for this table, and the sales person made me to sign the delivery paper right after I paid. But when this table was delivered, it was either used or return not properly packed in original package. And when I told the delivery guys they were about to fight with me and they said that these are design marks. The delivery guys were very aggressive. But because I had already signed the delivery paper when I purchase the table. They assembled the table, and left. I will not recommend this company at all. But if you purchase anything from them do not sign any paper if the item has to be delivered to your home. This company is not trustworthy. To me they are thieves.

I had a great experience in-store with the salesperson, but I am so bothered by the fact that R&F markets and pushes "free next day delivery" on their mattresses when I bought my mattress 4 days ago and it has yet to arrive. At the store we were told it was going to arrive tomorrow, as we were finalizing the purchase, an employee told us it will actually be 2 days as the mattress is in another state, that wasn't a problem (when in reality, the salesperson should have double-checked this before pushing free next delivery on us incessantly).

I went pregnant to buy a sofa, and they told me one month to wait. It seemed long but I accepted and made the purchase. Is 4 months now and still haven’t get any sofa and they are telling me to wait one month more. When you purchase something you agree to the delivery and accept some delays. But 4 months is crazy to accept being with no living room because of their lies. Location 275 glen cove rd. Carle place, salesman **.

I can’t even begin to explain the debacle from trying to get at a service rep to my house. They went to the wrong address and never called me and left me waiting for hours. They don’t answer the phone!

They will tell you that you will receive it in a few weeks, beating every other furniture store around. Well the Date will come and go and the next one they give you will come and go and so on. I was told the middle of January then beginning of February then the end of February now I'm told the 2nd week of March. Which is what other furniture stores were estimating. Do yourself a favor and go with the honest stores!!