Raymour & Flanigan Furniture Reviews

New York, NY

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About Raymour & Flanigan Furniture

Pros
  • Responsive customer service
  • Positive shopping experience
Cons
  • Frequent product quality issues
  • Delivery delays reported

Raymour & Flanigan Furniture Reviews

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    Page 2 Reviews 10 - 40
    Customer ServiceStaff

    Reviewed May 22, 2025

    I’m actually shocked to see good customer service listed as a pro. This company is horrendous. No return policy in 2025. To cancel an order, you have to speak to the sales people, which is awkward. I was transferred to the manager of a store, she convinced me to keep the delivery and assured me all pieces would fit together. They didn’t. Mattress did not fit with the adjustable or bed frame and just all around poor quality. She would not take it back and continued to lie. They have 0 customer service, like it’s operated like a franchise. So no recourse. This is one company I will cheer when it finally goes out of business.

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    Customer ServicePriceOnline & App

    Reviewed May 2, 2025

    We purchased their Palazzo sofa and in less than a week, there are feathers coming out of the cushions. Yes, this is definitely uncomfortable being poked by feathers. However, our main concern is the life of the sofa. If feathers are coming out in less than a week, how long will this sofa hold up? I have been getting the runaround from Customer Service and I was just told that there is “nothing they can do“. That “this is unfortunate but maybe if you fluff up the cushions periodically, it will help the situation”. I told him that this should not be happening with a new sofa at the price point of $1600; I asked if they would do any price adjustment because of this and I was told “Raymour and Flanigan does not offer any refunds of any kind.“

    Needless to say, we are very unhappy and dissatisfied with our whole Raymour & Flanigan experience. By seeing a recent review that was just posted, we are not the only ones with this issue. I also take offense to the fact that Raymour and Flanigan will not post my honest review on their website stating the problem of the feathers coming out.

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    Customer ServiceStaff

    Reviewed May 1, 2025

    Ariel in customer service refused to let me talk to anyone higher up. She decided to take matters into her own hands. They gave me $10,000 worth of credit and after dealing with her over the phone somehow my credit limit went down to $2500 which hurt me credit score tremendously. I was NEVER LATE with any payments and she somehow is involved in this considering she works in the finance dept of this location in Fairfield NJ. They added $200 & then $600 additional to my payments and this drop of my credit line was shortly after dealing with her and contacting her to clarify. She is e tremendously rude has no customer service and possibly doing something illegal that the company might be responsible for. Extremely unprofessional and unethical definitely a huge liability to the company!

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    Customer ServicePunctuality & Speed

    Reviewed April 30, 2025

    I placed an order for a mattress and adjustable bed frame costing over 3k that was supposed to be delivered today between 8am and 9:30 as per a text message the company send me yesterday at 10 am. The items were never delivered nor was I informed of a delay until I called customer service and was told that there was "delay by the manufacturer" and the items will not be delivered until Friday or Saturday (i.e., 3 -4 days). This is unacceptable. The delivery tracker on the Raymour & Flanigan website did not work.

    As I had my old mattress removed yesterday, I do not have a mattress to sleep on for at least the next 3 days. Moreover, I was not told about the delay until after the delivery window passed and I called customer service. Customer service would not let me speak to supervisor and said I would be informed of the exact delivery timeframe by text message even though I was not texted or otherwise informed about the delay. I asked to be called as well but was told no. I cannot recommend Raymour & Flanigan.

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    Customer ServiceCoverage

    Reviewed April 23, 2025

    Very Poor Quality – Disappointed with Raymour & Flanigan Dining Set. I bought a Raymour & Flanigan dining set online in February 2025, and within just a couple of months, I’m already facing serious issues. One of the dining chairs completely broke last week – the leg snapped off during normal use. On top of that, another chair is already making creaking and cracking noises, which clearly shows it's not stable and could break anytime too. This is unacceptable for furniture that’s supposed to be new and high quality. We’re a small family and take good care of our furniture – there’s no reason this should happen.

    When I contacted Raymour & Flanigan, their response was disappointing. Their policy doesn’t provide real support, and they made it difficult to get help or a replacement. It feels like they care more about making the sale than standing behind their products. The build quality is poor, and the customer service experience is worse. For the price I paid, I expected something strong and long-lasting – not furniture that becomes unsafe within weeks. I do not recommend Raymour & Flanigan to anyone. If you're looking for durable, dependable furniture and good support, look elsewhere.

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    Customer ServiceCoverageStaff

    Reviewed April 7, 2025

    Absolutely Horrible Experience with Raymour & Flanigan’s Platinum Protection Plan. I am beyond frustrated with Raymour & Flanigan after purchasing $15,000 worth of items and their so-called Platinum Protection Plan. I noticed a rip in the seam of my couch, and when I called in for help, I was completely shocked by the lack of customer service. Instead of taking responsibility and honoring the protection plan, the first thing they offered was a measly $75 gift card—Completely insulting for a product that is supposed to be covered under the plan! I spoke with a lady named Rita, and she was not only unhelpful, but she was also incredibly rude and dismissive. It was clear she didn’t care about resolving the issue at all.

    This is NOT what I expected after paying for a “Platinum” protection plan. If they aren’t willing to honor their coverage or provide any real help, then they shouldn’t even be offering these plans to customers. Extremely disappointed and would never recommend anyone to trust their protection plans. Zero stars if I could give them that.

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    Customer ServiceContract & TermsPricePunctuality & SpeedOnline & AppStaff

    Reviewed April 5, 2025

    BUYER BEWARE!!! This was our first time at Raymour and Shenanigans and we decided to purchase 2 living room sets. They would both take some time to be delivered but we had no problem with that. Two months later at delivery, we were unhappy with one of the sets. The furniture did not fit the room as we had envisioned. I alerted the delivery person right away and they assured me that they would take it back at any time. I decided to sit on it for 24 hours to see if it would settle in and it most definitely didn't. Though I considered keeping it and just dealing with it, I ultimately realized I wasn't happy. After all who wants to go looking for another set?

    I promptly reached out right to the store to express that I wasn't looking for a refund, but rather a different set. Dan the manager advised me that we could switch out for another set or if we wanted our money back we would have to pay a 40% restocking fee because it was special ordered. 1. We chose a color option that was available for the furniture, and nowhere were we informed or was it noted on our invoice that it was a special order. 2. When we selected a set to exchange, they refused to negotiate the price with us. Initially we received almost 30% off, but now they offered us nothing because we were ultimately screwed and would have to buy the set at full price or pay a restocking fee.

    After much negotiation, lots of calls to Dan and a lot of wasted time, we asked them to show us where a 40% restocking fee was on our paperwork or anywhere on the website, (which by the way all of their terms are on the website and not on your purchase and sales agreement) what a joke. They ultimately couldn't show us which is complete fraud and so we agreed to pay what was on their website of a 15% restocking fee and they declined and said the best that they could do would be a 20% off restocking fee. In the end, we felt like we were in between a rock and a hard place and they had us. We decided to just be done with it all. We paid the 20% restocking fee but felt it was necessary to warn all future buyers about their terms at RAYMOUR AND SHENANIGANS!!!

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    Customer ServiceCoveragePriceReliability

    Reviewed April 3, 2025

    We purchased the Beckett power leather couch and love seat from the Brick NJ store. We also purchased the Platinum extended service plan. They sold us hard on this plan that it covers just about everything. Their Platinum plan is a total RIP OFF and products are inferior. They don't stand behind their products. The couch and love seat are under 3 years old and get average use, however the couch leather became pitted and started to peel.

    We contacted them and a technician showed up to our house and literally stayed for under 5 minutes to review. He didn't want to listen and quickly left. Then we were given a call within the hour by their customer service department that our claim would not be covered. Just a formality to send a tech, I would like to know how many claims they actually replace or repair? The leather is clearly defective as it is only wearing on one piece. This was one of their more expensive couches. I would stay away from this company. We should have went to La-Z-Boy. At least they stand behind their products and service coverage.

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    Coverage

    Reviewed March 8, 2025

    Pathetic policy on 5 years warranty service. I bought a complete bedroom set and night stand had a crack after 1 years of use. Because they do not make the product anymore, they will replace with new product but only change the night stand not the entire set because the policy do not support. Policy must support to change the whole set if I bought a set.

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    Reliability

    Reviewed Feb. 24, 2025

    Raymour and Flanigan engages in deceptive business practices. I paid over 1600 dollars for an L shaped desk that was delivered damaged, then exchanged for a defective piece. Now, they won't accept their defective inferior quality furniture back. No return policy despite I did not receive what I ordered. I will sue them here in my local courts, get a judgment against them, and trash them everywhere I can.

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    PricePunctuality & SpeedReliability

    Reviewed Feb. 22, 2025

    Spent over $6,500 on a living room furniture set. The couch's electronics became defective within 4 months and they replaced the parts. 2 months later, other parts stopped working. They replaced the parts after 2.5 months. 3 months later, the original parts stopped working. They finally replaced the couch with a new one. 4 months later, the same issues started happening. Their "platinum" protection plan is complete trash. I want them to take back this garbage set and receive a store credit. They want to charge me 40% 'usage' fee for the items that were working. You would think the cost of losing a customer and spreading pure disgust toward their company policy would outweigh their small loss. I can honestly say, go somewhere else and spend your money. This furniture has been nothing but a headache and their service and claims department are useless due to their ridiculous "platinum" protection plan.

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    Sales & MarketingPrice

    Reviewed Feb. 11, 2025

    Raymour and Flanigan did not honor the 45 day price match guarantee. They are saying that if you already purchased the item(s), there is no price match. So why are they offering a price match for 45 days from the date of the purchase? Clearly deceptive advertising practices!!!

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    Reviewed Jan. 2, 2025

    Purchased at Kingston R&F Outlet. Full sofa bed with foam mattress. The backing of the mattress is made of rubber and causing the foam mattress to sweat and nowhere to go but create MOLD. I contacted them and all they can do is offer me a discount for another sofa bed. Beware buying same sofa or go elsewhere with a better design sofa base.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 20, 2024

    Raymour and Flanigan is a complete scam. I have a mattress less than 4 years and my husband and I are literally falling off the sides. A guy came out today from Briggs. He said it is definitely not supposed to be that way. Well obviously!!! Less than hour later a lady calls and tells me his report says it’s normal. I asked her if I can see his report and I was told there is no way to send to me because it’s only in their system. No way to send it to me. Ummm it’s called email. What a joke. Then she told me there’s a 10 year warranty on the mattress and I can call in a couple months for them to come out again. Why not just fix the problem NOW!!!

    I also scheduled to have my dresser looked at for the second time (the drawers are not aligned and are all lopsided. First time guy said to me, well it was made that way) are you ** kidding me. Now it’s ok for places to just make furniture anyway but the right way. Lol seriously. Funny how they have no record of that being scheduled so the guy only looked at the mattress.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 7, 2024

    I had a sectional delivered from a Raymour & Flanigan in Ozone Park (Queens) two weeks ago. Compared to the one I sat on in the showroom the one I got is of much poorer quality. The fabric is cheap and the filling is just foam. This is a classic bait and switch. When I went to the store manager to complain, I took a cushion from the couch in my apartment in for comparison. The manager and I took it near the showroom sectional and the manager agreed that the cushions I had were inferior. He advised me to go to the customer service desk to ask for redress.

    The service desk attendant wrote a report and said that the store could do nothing about it, but the service department would come out and check it out, then redress the situation. However, the service technician came today and said this is a 'comfort' issue and because there is no damage to the sectional I have he could do nothing. Further that only the store manager could redress the issue. So the manager and the customer service supervisor lied to me knowingly. Am going back today to confront the manager but have low hopes. Will likely wind up having to sue. Would love to find out if there are any class action lawsuits against this company that I could join, or start and others would join. I'm sure the store chain practices this bait-and-switch tactic generally.

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    Customer Service

    Reviewed Dec. 3, 2024

    The stools I bought in May arrived in October. The height didn't work out for my counter. After using them for a few weeks, they started to get wobbly. The arms became loose. I called customer service today and was told they won't take them back even for a store credit. I have previously furnished my entire house with furniture from this company. I will never shop there again.

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    Price

    Reviewed Nov. 13, 2024

    I’ve made multiple purchases from this company over the years. The most recent purchase will be the last. The bed and nightstands they delivered are substandard quality with multiple issues. Not a cheap bed I might add! They refused to make an exchange even though I was prepared to buy a more expensive bed. Pretty disgraceful treatment for someone who has been a loyal customer. Former customer now.

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    Staff

    Reviewed Nov. 3, 2024

    I had a horrible delivery experience with this company. They delivered a damaged piece of furniture and the team that brought it acted as bullies and tried to convince me not to return the item despite the sales team telling me not to accept anything that was enough to the standards. I have had no follow-up after I spoke to someone about the delivery experience. I would completely avoid this company if this is the type of poor service they provide and damaged products.

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    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 2, 2024

    Subject: URGENT: Warranty Issue and Poor Service on Discontinued Bedroom Set. I am writing with extreme dissatisfaction regarding the handling of my warranty claim for a 4-piece bedroom set I purchased just five years ago, covered under your Platinum Package Warranty, which expires on November 15, 2024. Over a year ago, one of the handles on my dresser broke, and upon contacting your customer service, I was informed that the set was discontinued, making repairs impossible. I was told my only option was to replace the entire dresser, which is completely unacceptable. A mismatched replacement would ruin the aesthetic consistency of my bedroom.

    Despite expressing my concerns multiple times, I received no viable alternatives. In my last conversation, I was promised that I would speak with a service manager to address this issue. Instead, I was passed off to another service team member who offered no new solutions. This evasive treatment is unacceptable. At this point, I will only speak with the highest level of management within your company to ensure this issue is taken seriously.

    During my last conversation, I proposed the idea of adding a matching chest if I had to accept a new dresser. Astonishingly, I was told that I would have to pay a 30% fee for this option. How can Raymour and Flanigan justify selling warranties on furniture that may be discontinued within the warranty period, leaving customers without real options? This is nothing short of predatory. I find it inconceivable that the owners of this company would accept such a mismatched outcome in their own homes.

    At a bare minimum, I expect a full reimbursement for the dresser, allowing me to hire a qualified furniture technician to repair or replace the handles on both the dresser and chest. To add insult to injury, my father, a contractor, consulted a hardware specialist who confirmed that the handle, which appeared to be iron, was actually made from low-quality aluminum. It is an outrage that Raymour and Flanigan would charge a premium for items made of such inferior materials.

    After this appalling experience, I will never purchase another product from Raymour and Flanigan. It’s disgraceful that your service technicians cannot handle basic repairs, and I am left questioning what the “warranty” actually covers if not something as simple as a handle replacement. This is a matter of respect for the significant amount I have invested in Raymour and Flanigan furniture, and I expect immediate action. I demand an urgent response from senior management only and a resolution that does not dismiss or sidestep my concerns.

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    CoverageSales & MarketingPrice

    Reviewed Oct. 22, 2024

    I will never buy a thing from this company again! HORRIBLE. Raymour don't stand behind its products. Punched a leather couch 3 years ago. The color is completely wearing off where you sit. I had a leather couch prior to this that didn't wear for 15 years! I have their so-called platinum protection plan. Total scam. I submit a claim. I'm told it doesn't cover my issue. HORRIBLE way to do business. I'll go to Ashley Furniture from now on. Overpriced junk!!!

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    Customer Service

    Reviewed Sept. 28, 2024

    Have a problem with nightstand on complete bedroom set. Have contacted Christana store in Fashion Center. Talked to Joe assistant manager and did absolutely nothing. Said he would send all information to store manager Sam and he would give me a call that was on Sept 26, 2024. Still have not a callback. Joe said he would have his customer care person to call service department directly. When I called Joe back he stated they could not through to service. Buyer beware do not buy Platinum protection plan. When I did get through to service they didn’t have any appointments except October 24, 25, 26, 2024 No appts. In Nov. Dec. Jan. Feb. this is unbelievable and they give you a 8-hour window. I recommend you shop elsewhere for furniture. Quality of furniture and service have hit rock bottom. I’m not a disgruntled customer. I just want to get the customer service I was sold and what I paid for.

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    Contract & TermsCoverage

    Reviewed Sept. 24, 2024

    They don't honor the Platinum Protection plan. My sofa has stains and scratches; the plan covers stains, but not scratches. I asked them to service the stains and they claim that because the sofa is scratched, it's no longer covered. The contract states only that scratches aren't covered; it says nothing about stains on a scratched item not being covered as well.

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    Staff

    Reviewed Sept. 12, 2024

    Simply will never shop here again and I will make it a point to tell others my experience so they don’t go through what I did. The behavior of a staff member in particular was outrageous and completely and totally unacceptable, embarrassing for us and the sales person helping us..

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    Customer ServicePrice

    Reviewed Sept. 12, 2024

    Extremely disappointed, I purchased a mattress a pricey one at that! I’ve only had this mattress for five months and all of the threading is coming out of the mattress. “Wow.” I called for service and the technician came out and reported back that there’s no issue with my mattress. I’ll just leave that with her “OK”. Never AGAIN..

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    Customer ServiceStaff

    Reviewed Sept. 8, 2024

    I recently went into Raymour to purchase furniture in Berlin NJ without having a favorable experience At All!! I have purchased from this particular store several times in the past, but this day the Sales rep was seemingly uninterested and it appeared to be struggle for him to work me, while pretending to do so….Additionally, once narrowing down a purchase, the Rep pulled me up by name/address inside his tablet (I have an active account), and began to asked for my personal info, income, age, SS#. I told him I already for a credit card with Raymour!! He said they required my info (due to having the account for five years) unless I was going to pay cash. The next day, I called customer service and they Clearly said to ME that No Action was ReQuired On My Acct and that it had been Activated since 2019.. Also, if My account was deactivated, then I would have to start the process over!! They had No Idea.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 4, 2024

    The worst store ever in all senses… zero focus on the client and many excuses from the store, seller and customer service. I could write a book to show how you should not threaten a client… Believe or not I spent more than 7K in cash with them and that’s the treatment that I got. 1st Problem: Delivery date: It was agreed to be delivered on Saturday, Aug 2nd. On Aug 1st I sent a message to the seller Rafael and he asked me to call the store or the customer service to confirm which I thought was strange but just after that I got a message confirming the delivery for Aug 6th. I tried to explain that I had to receive as scheduled originally as I had people coming to my house on Sunday and I had no sofa, dinner table, chairs, but there was no way…, Rafael, the seller, explained that they had an internal issue and someone made a mistake and forgot to confirm the delivery for the agreed date (which we did more than 1 week ago)….

    Then part of the furniture related to a special order was broken and Rafael said that they would send a new one and collect the broken pieces, but after one week waiting, I called the customer service and the answer was the seller/store forgot to confirm the new order, so there was nothing coming and I should talk the seller again. With that, I decided to cancel this order and they said that they would come to get the furniture and then refund the amount. I had to call 2 more times until they decided to pick it up, which happened on Aug 22 only (yes I had to stay with 2 big boxes in the middle of my living room for 2 weeks and they just came when I said that I would throw it on the street).

    Then started the reimbursement process nightmare that was supposed to be automatically in 7 to 10 days. Knowing all the background and how they act, I called on Aug 27th to confirm and I was told that I should wait 3 days more. I did and nothing happened, as expected, and I called them again today, Sep 4th and imagine what was the answer? The store forgot to confirm the refund in the system and they just did it now, so I need to wait 7 to 10 days….

    This store is a joke. I will never buy anything with them again and I hope this helps all of you when you are deciding the store to buy your furniture. Nobody can say that many mistakes in different sectors in the same company are isolated or the result of my bad luck … Also no one ever called me to say sorry and ask if there is something that they could do to mitigate all these problems. Pay attention to that store and if you have the chance pick a different one.. I had a great experience in Macy's, Wayfair and others, even when something not expected happened but they knew how to satisfy the client.

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    Reviewed Aug. 21, 2024

    I stopped by Raymour and Flanigan to purchase a sofa. It was during that time when it took a year to get your furniture. I found another sofa in the meantime and canceled my order. They were fine with it. The big problem has been that I opened a line of credit for $15,000 and I have found it impossible to get through to TD Bank Retail Card services to close out that credit line which keeps showing up on my credit report. Whatever you do, don’t open a line of credit with Raymour and Flanigan. Find some other way to finance or pay cash.

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    Verified purchase

    Reviewed Aug. 1, 2024

    I've found it's difficult to impossible to get a request for service processed for a chair that has been ripped. I submitted two online requests (for the same thing) and a third just now almost a month later. I've tried calling but always been transferred and/or disconnected. There's no record given when you do submit a request.

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    Reviewed July 30, 2024

    We bought a leather sofa and chair. It was shot in two months. Since we live in a terrible economy right now we can't afford new furniture. I have developed hip, back and neck problems from this worthless crap. We have major remorse that we ever bought this garbage. Do yourself a favor and shop elsewhere.

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    Customer Service

    Reviewed July 22, 2024

    OMG! I wish I would have looked at the reviews first... I just got a dining room table from them and when it arrived it was broken. The chair was snapped in two and the table has all types of wood coming out of the table and the bench. I can see one of my children getting a nasty splinter beforehand. The table has wood missing all along the sides. I called and complained and they said they do not take returns....

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    Raymour & Flanigan Furniture Company Information

    Company Name:
    Raymour & Flanigan Furniture
    Year Founded:
    1947
    Address:
    7230 Morgan Road
    City:
    Liverpool
    State/Province:
    NY
    Postal Code:
    13088
    Country:
    United States
    Website:
    www.raymourflanigan.com