Raymour & Flanigan Furniture Reviews

Don’t buy Platinum Protection Plan, they never submit your service requests, have to follow up after hearing nothing, 3 scheduled service appts and no one shows! One time they called to cancel! Unacceptable service for paying for the plan. The store employees tell you it’s with another department so they are of no help other than fielding your calls. No one from service calls back! Quakertown, PA location.

This is the 2nd time I've ordered furniture from Raymour & Flanigan. And I am again experiencing the same issues with Customer Service. It is impossible to speak to human because their standard message is 'we are experiencing high call volumes' even when I call at opening or very late in the day. That said, their automated system is a joke, you can not accomplish anything with the online system. It is extremely frustrating! In my experiences it's always been with existing orders. The system gives you the run around, and the 'chat' is not in the least helpful. I found it absolutely impossible to contact customer service directly. It got so bad with my first order, I drove to the store and had a salesperson update my order, and even they got the run around on the phone. NEVER will I go through this again with this company. Once they make the sale, forget trying to get assistance from customer service!!

Do not buy a recliner from this store. This recliner started having trouble like flipping back when no one was seated or around, not sitting upright. Now it won't go back in a reclining position. The other night I woke up and I was on the footer because the recliner flips up and back no matter what the position the handle is in if I can get the handle to work. Called in a claim for service and have not heard back from anyone.

My advice do buy any warranty because I did. When they came for inspection there is nothing wrong. In the same time I had to buy some woods to support the couch. Also my night stand is broke. They said it’s my fault. Also try to call them it takes days to get an answer or someone to call you back.

Horrible. Stay away. They sell you products that they cannot get and just keep lying about receiving it. Stay away. Fraud from start to end. Take your money and never give you the product in full. Went to the store on Carle place on November 10 and dealt with Elvin **, we agreed to purchase a 9 piece sectional couch. After agreeing on a delivery date November 22, we received a delivery of 6 pieces. After opening all the pieces and putting them close to where we asked they said they are missing 3 pieces but will be here tomorrow. We agreed to accept the delivery on trust. After 3 days we called the store and Elvin, we were constantly told the old computer system didn't see the new system. We went through the Thanksgiving holiday with an inoperable and incomplete couch.

I canceled the order and was told 7-10 days for the refund. It took 20 business days, 5 emails and 3 phone calls to get the refund. Do not do business with this scam company.

DO NOT BUY ANYTHING FROM THIS COMPANY. I ordered a living room set. Only two pieces arrived. They told me that I would need to take a second day off work. I cannot. I told them that I no longer wanted the furniture, because the woman on the phone (May) was so nasty. They did come and pick it up but now I am getting the run around for my refund. Currently I have not furniture and no refund.

Raymour and Flanigan use to be a good store. It is now a terrible store with poor customer service. I ordered piece of furniture from their website which never arrived. I could not contact the online customer service so I drove to a local store. I was promised a refund in 7-10 days, because my furniture was out of stock. Ten days later I have still not received my refund.

Customer service does not care about SAFETY! I received a faulty nightstand that after further review by an electrician revealed that the nightstand caused my breaker to trip and burned the wires in my outlet. After $550 bill from electrician to repair the outlet, I spoke to customer service who sent a repair person to inspect the night stand. I advised them to not plug it in because I’m afraid it can cause a fire however, when the service person came he said he was sent to inspect it. He plugged it in another outlet and I advised him that the electrician stated if plugged in any outlet the same thing will happen because it’s faulty. It sparked and my lights went out again. Now that whole side of my wall has no working outlets and I have no lights.

I would give them nothing, as that is what my husband and I have after purchasing a $909.00 recliner, with a date, 4 days later for white glove delivery! No call, no delivery! We canceled our order as my 90 year old mother needed the chair as scheduled! We tried 4 numbers, no one answers that's human! Just bad music, wasted time and hung up on! Call back numbers, we are still waiting since 12/5! We contacted 2 stores as who has an extra $900., though we were assured we would be reimbursed in 5 - 10 business days, nope! Still waiting online as I write this! We purchased leather living room furniture, in store 2 months ago, guess that meant nothing!

I purchased a sofa from Raymour & Flanigan on November 28 and was told it would be delivered on December 5. I was never contacted to schedule a delivery window, and the delivery date passed with no communication. Starting that Friday and continuing through the following week, I called the 1-800 customer service number every single day. Most calls went unanswered. On Tuesday, I finally reached someone who told me the sofa was not in stock and instructed me to call back on Wednesday. This was confusing and frustrating, since the item was listed as in stock at the time of purchase.

Financial terms from day one. My mistake. I agreed on a mattress on a six months referral interest. Call the office to reconsider my agreement. No one would answer the phone. Inquiring about extension on my plan. Wouldn’t return my call. Considering canceling.

Terrible experience. Our furniture arrived damaged and broken, with my dresser missing—even though I had called Erick in advance to confirm that all pieces would be ready. Additionally, the TV stand was the wrong color. I was also charged twice for another order. When I arrived for pickup, the associate I spoke with (Erick) told me they couldn’t find my order or payment, even though the online department confirmed it had been processed and was ready. I still had to pay again.

Took delivery on 12/2 beautiful furniture. Damaged on the sofa leg, delivery guy Took a picture. Said someone would call. No call. So on the 2nd day I called. Can't get through leave a message, no return call. 4th day can't get through. Leave a message. Day 5 no response. Going to the store today. That's a 45 minute ride. This is the worst customer service I've ever experienced. I'm 63 and have worked in customer service. This is truly the worst. I purchase protection and can't get through, which I should have to use. The worst. DON'T ACCEPT DAMAGED FURNITURE. It will be impossible to resolve. Shame on you Raymour.

On October 22, 2025, our scheduled delivery never arrived. The delivery was then delayed for another week, leaving us with no furniture in our dining room or living room during that entire time. This disruption affected our work and our home life and created significant stress for our family. The sofa was finally delivered on November 6th. The following day, as my husband and I sat on the recliner, we realized it did not fully recline. The footrest collapsed inward every time we extended our legs. We immediately contacted the salesperson, Brian **, to report the issue. A service technician was sent to our home, and after inspecting the furniture, he informed us that the manual reclining mechanism was not suitable for us due to weight constraints and the overall design. He recommended exchanging it for an electric recliner.

I placed an order for the Bristol recliner sofa and a recliner on November 11th. It is now December 2nd, and I still have no update on when I will receive my items. I have already been scheduled for two delivery dates, both of which were missed without explanation. I originally ordered this set hoping to have it by Thanksgiving, but that deadline has long passed.

I Purchased the Kenton Dining room set it the Montgomeryville Store. The chairs I saw in Store were Black. When I received my set the chairs where blotchy like they were not painted correctly. I had A repairman come out to look at them and he stated that that's the look and it's intentional. I called Stacy **the regional director to see if I could do a exchange but after the response from tech, tried to get other chairs in price range from another vendor which Eric the manager in Montgomeryville said he could do. I wasn't told that I would have to pay the price difference though.

Buyer Beware!! It has now been over 20 days that we are awaiting a refund. Less than 24 hrs after making a purchase we realized the items wouldn't fit. We simply picked out another item that would and were told we would be refunded the difference within 7 days. After over a week, my husband went into the store and they stated "we don't see it in the system", and they "reprocessed it" and again have to wait another 7 days. That went by, and we're being told that they are still waiting to hear back from accounting that the only method of contact is via email by the store. After seeing so many negative reviews and people in the same situation, I'm afraid we won't see our money back.

We purchased a beautiful, comfortable leather power recliner from R&F 6 years ago. We loved it! Supposed to last 20 years. This was top of the line. It totally stopped working at age 6 years. By this time it was out of warranty. So we called R&F 6 or more times and they never answered their customer service line. Then we went to two different R&F stores and spoke to each manager. We were trying to have a service technician to make a house call to advise us if R&F could replace the motor. We were flatly told that NO technician would visit because there was nothing that could be done. Basically, the chair was useless so just buy a new one! This was the chair that was supposed to last 20years! So we now have a chair stuck in the upright position which we cannot use. Their customer service department is NON-EXISTENT! We would never buy another piece of furniture from this store!

We had a warranty issue. Took weeks to get ahold of someone to get my chair replaced. Finally they approved the exchange. Got delivery date and time from them, then the day before the delivery that time changed to early morning instead of an afternoon delivery. Had to cancel and reschedule as I had a doctors appointment in the morning. New date set and new chair was delivered and the driver Louis took the old defective chair away. Thought we were all done. I was happy.

Fact based review: 1. Ordered two sofas in store in Langhorne. 2. Was told the queen sofa was in stock and would be delivered prior to thanksgiving. 3. Placed order for close to $3,000 worth of furniture. 4. Delivery day arrived. Prior to delivery day, we had to arrange to have help bringing old sofas to first floor from basement, arrange loveseat pick up for donation. Arrange bulk trash pick up for our old 3 person sofa. Cleared out an entire room for delivery. Day of delivery came and went no communication from Raymour. Spent a total of about 3 hours calling, texting, Raymour and being put on hold not once but 5 times. Went in store to see what the delivery issue was.

Their products are of the poorest quality and no longer what it use to be in 30 years ago. Bought a bedroom set which the post under the bed cracked. Handles off draws are breaking off (cheap material used for the most request used part of drawers). Was gifted a formal dinner room set which now chairs are cracking for the back support (barely used may twice to three times year when guest over). Avoid their products. Fact they offer a warranty should have been big red flag (furniture which should last a life time).

Worst Experience every! Purchased furniture and I can't seem to get a straight answer on delivery. It's ridiculous! They showed up for first deliver with partial order, which I did NOT accept. Then I was told a few days later which when I called to confirm they had no record of it, This has now happened 2 different times. A manager calls, confirms date then they somehow don't have it when you call to confirm.

Avoid at all cost! They say their goal is customer satisfaction, but I've yet to have any satisfactory call made to them! First of all, the Cherry Hill, NJ location doesn't answer the phone, when you call the main number, you rarely get a person or a voicemail, they never call back. They messed up our delivery date and said they would refund us the delivery fee, gave a receipt and never actually credited the account. We had to dispute with our CC company. A pillow was missing. Got a message that it was being delivered the next day, that day come and it's not available. It's been 3 weeks and still no pillow. They keep blaming their new computer system. Stop with the excuses and provide better customer service.

We went into the store on 23 October looking to purchase a sofa bed. We also bought some lamps and an area rug. The salesman told us they would all be delivered together. Five days later we got a call to come and pick up the lamps. We told them that we were told it will be delivered together and they said no so we made another trip to the store and picked up the lamps. Subsequently the cell phone was delivered, but there was no rug. Again, we were told everything would be delivered together when we inquired about the rug then the runaround began. First they had no idea where it was. Then they kept saying, "It’s got to come from the manufacturer, but we don’t know when and we don’t know how to contact the manufacturer." Then they told us it’ll be delivered by FedEx, but we should expect an email from the manufacturer. So now three weeks into this the rug that apparently is being handwoven somewhere is still in limbo.

I am completely disappointed with the customer repair service. I ordered and paid for a part for my recliner that was to be fixed 10/10/25. They never showed up. When I called, I was told it was cancelled because the part never came in. I was never notified. I was told it would be in the following Tuesday. Here we are 11/12/25 and not one of my phone calls have been returned. I reached out to my local store, and the manager has also emailed district managers and still no phone call from the service department. I ordered a complete bedroom set a few months ago and the service and delivery were exceptional! I am extremely disappointed in their customer service, and they have to audacity to not even acknowledge emails, texts, and phone calls from managers. This is truly the WORST customer service I have ever experienced. Again, managers cannot even get a response from the service department.

I had the service people come out to look at our sectional and my recliner that we purchased in the beginning of this year. The usb port had stopped working on the sectional. The arm of the recliner was sinking like it didn't have enough padding or the padding in it was of poor quality. The service person basically ignored my complaint about the recliner arm saying there was nothing he could do about it. The other arm on the recliner is fine and so are the ones on the sectional. This is unacceptable that the one arm looks terrible. The service person said he would order a replacement usb port. It has been months and I keep calling and they always have trouble finding my service order and then say someone will get back to me when they finally find it. I want my recliner and sectional both fixed!

Raymour and Flanigan's is absolutely the worst furniture Company on the market. The customer service and store salespeople ghost you after placing an order. After numerous phone calls and emails, I finally got my order cancelled. A complete waste of my time and substandard customer service. I will never order from there again.

We were happy with our Tatum loveseat and matching Tatum sofa when we first picked them out in the store. Unfortunately, not long after receiving them, both pieces started squeaking—especially along the arms—and the noise keeps getting worse. Every little movement makes a loud, annoying sound, which completely ruins what should be a comfortable experience.

Our saga started about 5-6 weeks ago. I’ve been calling every week or so for updates on the delivery of my furniture since I paid in full. I’ve getting so many different excuses. Finally I got a call on setting a delivery date. My husband's buddy who was going to help him as he took a day off work to do so. The day before I got a call saying they have to cancel 'cause they can’t find my furniture in warehouse. They never get in touch with me on updates. I have to call them. So finally since our furniture never arrived I ask what the refund policy is and they said they keep 20% restock fee. I ask why since I never returned anything. Has anyone else been told that? Called today for another update and my delivery date now their system is Dec 31???