Raymour & Flanigan Furniture Reviews

I’m actually shocked to see good customer service listed as a pro. This company is horrendous. No return policy in 2025. To cancel an order, you have to speak to the sales people, which is awkward. I was transferred to the manager of a store, she convinced me to keep the delivery and assured me all pieces would fit together. They didn’t. Mattress did not fit with the adjustable or bed frame and just all around poor quality. She would not take it back and continued to lie. They have 0 customer service, like it’s operated like a franchise. So no recourse. This is one company I will cheer when it finally goes out of business.

We purchased their Palazzo sofa and in less than a week, there are feathers coming out of the cushions. Yes, this is definitely uncomfortable being poked by feathers. However, our main concern is the life of the sofa. If feathers are coming out in less than a week, how long will this sofa hold up? I have been getting the runaround from Customer Service and I was just told that there is “nothing they can do“. That “this is unfortunate but maybe if you fluff up the cushions periodically, it will help the situation”. I told him that this should not be happening with a new sofa at the price point of $1600; I asked if they would do any price adjustment because of this and I was told “Raymour and Flanigan does not offer any refunds of any kind.“

Ariel in customer service refused to let me talk to anyone higher up. She decided to take matters into her own hands. They gave me $10,000 worth of credit and after dealing with her over the phone somehow my credit limit went down to $2500 which hurt me credit score tremendously. I was NEVER LATE with any payments and she somehow is involved in this considering she works in the finance dept of this location in Fairfield NJ. They added $200 & then $600 additional to my payments and this drop of my credit line was shortly after dealing with her and contacting her to clarify. She is e tremendously rude has no customer service and possibly doing something illegal that the company might be responsible for. Extremely unprofessional and unethical definitely a huge liability to the company!

I placed an order for a mattress and adjustable bed frame costing over 3k that was supposed to be delivered today between 8am and 9:30 as per a text message the company send me yesterday at 10 am. The items were never delivered nor was I informed of a delay until I called customer service and was told that there was "delay by the manufacturer" and the items will not be delivered until Friday or Saturday (i.e., 3 -4 days). This is unacceptable. The delivery tracker on the Raymour & Flanigan website did not work.

Very Poor Quality – Disappointed with Raymour & Flanigan Dining Set. I bought a Raymour & Flanigan dining set online in February 2025, and within just a couple of months, I’m already facing serious issues. One of the dining chairs completely broke last week – the leg snapped off during normal use. On top of that, another chair is already making creaking and cracking noises, which clearly shows it's not stable and could break anytime too. This is unacceptable for furniture that’s supposed to be new and high quality. We’re a small family and take good care of our furniture – there’s no reason this should happen.

Absolutely Horrible Experience with Raymour & Flanigan’s Platinum Protection Plan. I am beyond frustrated with Raymour & Flanigan after purchasing $15,000 worth of items and their so-called Platinum Protection Plan. I noticed a rip in the seam of my couch, and when I called in for help, I was completely shocked by the lack of customer service. Instead of taking responsibility and honoring the protection plan, the first thing they offered was a measly $75 gift card—Completely insulting for a product that is supposed to be covered under the plan! I spoke with a lady named Rita, and she was not only unhelpful, but she was also incredibly rude and dismissive. It was clear she didn’t care about resolving the issue at all.

BUYER BEWARE!!! This was our first time at Raymour and Shenanigans and we decided to purchase 2 living room sets. They would both take some time to be delivered but we had no problem with that. Two months later at delivery, we were unhappy with one of the sets. The furniture did not fit the room as we had envisioned. I alerted the delivery person right away and they assured me that they would take it back at any time. I decided to sit on it for 24 hours to see if it would settle in and it most definitely didn't. Though I considered keeping it and just dealing with it, I ultimately realized I wasn't happy. After all who wants to go looking for another set?

We purchased the Beckett power leather couch and love seat from the Brick NJ store. We also purchased the Platinum extended service plan. They sold us hard on this plan that it covers just about everything. Their Platinum plan is a total RIP OFF and products are inferior. They don't stand behind their products. The couch and love seat are under 3 years old and get average use, however the couch leather became pitted and started to peel.

Pathetic policy on 5 years warranty service. I bought a complete bedroom set and night stand had a crack after 1 years of use. Because they do not make the product anymore, they will replace with new product but only change the night stand not the entire set because the policy do not support. Policy must support to change the whole set if I bought a set.

Raymour and Flanigan engages in deceptive business practices. I paid over 1600 dollars for an L shaped desk that was delivered damaged, then exchanged for a defective piece. Now, they won't accept their defective inferior quality furniture back. No return policy despite I did not receive what I ordered. I will sue them here in my local courts, get a judgment against them, and trash them everywhere I can.

Spent over $6,500 on a living room furniture set. The couch's electronics became defective within 4 months and they replaced the parts. 2 months later, other parts stopped working. They replaced the parts after 2.5 months. 3 months later, the original parts stopped working. They finally replaced the couch with a new one. 4 months later, the same issues started happening. Their "platinum" protection plan is complete trash. I want them to take back this garbage set and receive a store credit. They want to charge me 40% 'usage' fee for the items that were working. You would think the cost of losing a customer and spreading pure disgust toward their company policy would outweigh their small loss. I can honestly say, go somewhere else and spend your money. This furniture has been nothing but a headache and their service and claims department are useless due to their ridiculous "platinum" protection plan.

Raymour and Flanigan did not honor the 45 day price match guarantee. They are saying that if you already purchased the item(s), there is no price match. So why are they offering a price match for 45 days from the date of the purchase? Clearly deceptive advertising practices!!!

Purchased at Kingston R&F Outlet. Full sofa bed with foam mattress. The backing of the mattress is made of rubber and causing the foam mattress to sweat and nowhere to go but create MOLD. I contacted them and all they can do is offer me a discount for another sofa bed. Beware buying same sofa or go elsewhere with a better design sofa base.

Raymour and Flanigan is a complete scam. I have a mattress less than 4 years and my husband and I are literally falling off the sides. A guy came out today from Briggs. He said it is definitely not supposed to be that way. Well obviously!!! Less than hour later a lady calls and tells me his report says it’s normal. I asked her if I can see his report and I was told there is no way to send to me because it’s only in their system. No way to send it to me. Ummm it’s called email. What a joke. Then she told me there’s a 10 year warranty on the mattress and I can call in a couple months for them to come out again. Why not just fix the problem NOW!!!

I had a sectional delivered from a Raymour & Flanigan in Ozone Park (Queens) two weeks ago. Compared to the one I sat on in the showroom the one I got is of much poorer quality. The fabric is cheap and the filling is just foam. This is a classic bait and switch. When I went to the store manager to complain, I took a cushion from the couch in my apartment in for comparison. The manager and I took it near the showroom sectional and the manager agreed that the cushions I had were inferior. He advised me to go to the customer service desk to ask for redress.

The stools I bought in May arrived in October. The height didn't work out for my counter. After using them for a few weeks, they started to get wobbly. The arms became loose. I called customer service today and was told they won't take them back even for a store credit. I have previously furnished my entire house with furniture from this company. I will never shop there again.

I’ve made multiple purchases from this company over the years. The most recent purchase will be the last. The bed and nightstands they delivered are substandard quality with multiple issues. Not a cheap bed I might add! They refused to make an exchange even though I was prepared to buy a more expensive bed. Pretty disgraceful treatment for someone who has been a loyal customer. Former customer now.

I had a horrible delivery experience with this company. They delivered a damaged piece of furniture and the team that brought it acted as bullies and tried to convince me not to return the item despite the sales team telling me not to accept anything that was enough to the standards. I have had no follow-up after I spoke to someone about the delivery experience. I would completely avoid this company if this is the type of poor service they provide and damaged products.

Subject: URGENT: Warranty Issue and Poor Service on Discontinued Bedroom Set. I am writing with extreme dissatisfaction regarding the handling of my warranty claim for a 4-piece bedroom set I purchased just five years ago, covered under your Platinum Package Warranty, which expires on November 15, 2024. Over a year ago, one of the handles on my dresser broke, and upon contacting your customer service, I was informed that the set was discontinued, making repairs impossible. I was told my only option was to replace the entire dresser, which is completely unacceptable. A mismatched replacement would ruin the aesthetic consistency of my bedroom.

I will never buy a thing from this company again! HORRIBLE. Raymour don't stand behind its products. Punched a leather couch 3 years ago. The color is completely wearing off where you sit. I had a leather couch prior to this that didn't wear for 15 years! I have their so-called platinum protection plan. Total scam. I submit a claim. I'm told it doesn't cover my issue. HORRIBLE way to do business. I'll go to Ashley Furniture from now on. Overpriced junk!!!

Have a problem with nightstand on complete bedroom set. Have contacted Christana store in Fashion Center. Talked to Joe assistant manager and did absolutely nothing. Said he would send all information to store manager Sam and he would give me a call that was on Sept 26, 2024. Still have not a callback. Joe said he would have his customer care person to call service department directly. When I called Joe back he stated they could not through to service. Buyer beware do not buy Platinum protection plan. When I did get through to service they didn’t have any appointments except October 24, 25, 26, 2024 No appts. In Nov. Dec. Jan. Feb. this is unbelievable and they give you a 8-hour window. I recommend you shop elsewhere for furniture. Quality of furniture and service have hit rock bottom. I’m not a disgruntled customer. I just want to get the customer service I was sold and what I paid for.

They don't honor the Platinum Protection plan. My sofa has stains and scratches; the plan covers stains, but not scratches. I asked them to service the stains and they claim that because the sofa is scratched, it's no longer covered. The contract states only that scratches aren't covered; it says nothing about stains on a scratched item not being covered as well.

Simply will never shop here again and I will make it a point to tell others my experience so they don’t go through what I did. The behavior of a staff member in particular was outrageous and completely and totally unacceptable, embarrassing for us and the sales person helping us..

Extremely disappointed, I purchased a mattress a pricey one at that! I’ve only had this mattress for five months and all of the threading is coming out of the mattress. “Wow.” I called for service and the technician came out and reported back that there’s no issue with my mattress. I’ll just leave that with her “OK”. Never AGAIN..

I recently went into Raymour to purchase furniture in Berlin NJ without having a favorable experience At All!! I have purchased from this particular store several times in the past, but this day the Sales rep was seemingly uninterested and it appeared to be struggle for him to work me, while pretending to do so….Additionally, once narrowing down a purchase, the Rep pulled me up by name/address inside his tablet (I have an active account), and began to asked for my personal info, income, age, SS#. I told him I already for a credit card with Raymour!! He said they required my info (due to having the account for five years) unless I was going to pay cash. The next day, I called customer service and they Clearly said to ME that No Action was ReQuired On My Acct and that it had been Activated since 2019.. Also, if My account was deactivated, then I would have to start the process over!! They had No Idea.

The worst store ever in all senses… zero focus on the client and many excuses from the store, seller and customer service. I could write a book to show how you should not threaten a client… Believe or not I spent more than 7K in cash with them and that’s the treatment that I got. 1st Problem: Delivery date: It was agreed to be delivered on Saturday, Aug 2nd. On Aug 1st I sent a message to the seller Rafael and he asked me to call the store or the customer service to confirm which I thought was strange but just after that I got a message confirming the delivery for Aug 6th. I tried to explain that I had to receive as scheduled originally as I had people coming to my house on Sunday and I had no sofa, dinner table, chairs, but there was no way…, Rafael, the seller, explained that they had an internal issue and someone made a mistake and forgot to confirm the delivery for the agreed date (which we did more than 1 week ago)….

I stopped by Raymour and Flanigan to purchase a sofa. It was during that time when it took a year to get your furniture. I found another sofa in the meantime and canceled my order. They were fine with it. The big problem has been that I opened a line of credit for $15,000 and I have found it impossible to get through to TD Bank Retail Card services to close out that credit line which keeps showing up on my credit report. Whatever you do, don’t open a line of credit with Raymour and Flanigan. Find some other way to finance or pay cash.

I've found it's difficult to impossible to get a request for service processed for a chair that has been ripped. I submitted two online requests (for the same thing) and a third just now almost a month later. I've tried calling but always been transferred and/or disconnected. There's no record given when you do submit a request.

We bought a leather sofa and chair. It was shot in two months. Since we live in a terrible economy right now we can't afford new furniture. I have developed hip, back and neck problems from this worthless crap. We have major remorse that we ever bought this garbage. Do yourself a favor and shop elsewhere.

OMG! I wish I would have looked at the reviews first... I just got a dining room table from them and when it arrived it was broken. The chair was snapped in two and the table has all types of wood coming out of the table and the bench. I can see one of my children getting a nasty splinter beforehand. The table has wood missing all along the sides. I called and complained and they said they do not take returns....