Raymour & Flanigan Furniture Reviews

I want thank lemma ** for helping my mom find a mattress. She was very patient, took her time to answer our questions and give all the information we needed to make a decision.

My husband and I want to shout out to our salesperson Elisabet **. We were very impressed and satisfied with her patience and professionalism. We went to the North Brunswick store looking for sofa and recliner. Elisabet allowed us to take our time looking around, sitting on furniture, pricing what we liked but most of all Elisabet was very informative to each piece we looked at and any sales that were happening. She made the process of buying furniture very calm and easy for both of us. I recommend you seek out Elisabet ** at Raymour & Flanigan when shopping for furniture.

I ordered furniture from this place twice. First time I let it go because I am nice but this time around forget. They tell you they are going to deliver on such and such date and then they don't. You call the person who sold you the furniture and they have an attitude. Never again. I rather pay more than deal with these morons at Raymour and Flanigan.

Live outside NY and visited my younger sister who I haven't seen for a long time. I bought a sofa for her Christmas gift on the 4th December 2025 at the branch at 10 West Circle, Valley stream NY, 11581. Sadly I had to leave before delivery date. They failed to deliver on the initial delivery date given. They then reassigned a new delivery date but the sofa they delivered was broken so had to be returned. My sister went to the store and then decided to choose another sofa, like for like at the same price. They made three separate deliveries of the same brand sofa, sadly, each time they had to be returned as they that were obviously used or repossessed. There were stained marks all over different areas of the sofa. The last delivery guy was so fed up he even asked her to lie, asking her to let him leave the sofa and then she could call the store to report the faults. Of course she did not.

Our sales woman was fantastic, however, Raymour and Flanigan Customer service managed out of Quakertown, PA is a huge disappointment. They never returned repeated phone calls, and they marked our complaint as being acceptable without even examining the issue properly or communicating to us. Never again will I spend a dime there!!

I will NEVER buy from Raymour and Flannigan ever again. Purchased a couch back in early september. It didn't come in when it was supposed to for weeks on end. Then was told it was on backorder.... then just kidding.... a woman told me the person that should have put the order thru never did it. SO finally picked it up in October. Said to the guy at the loading dock I didn't think it was my couch as I only purchased a 3 piece sectional and had 6 very large boxes. He assured me it was one couch. Then.... he had me sign two pieces of paper that I received the couch. I asked him why two? For two couches? Nope... they just have two copies!! Great.

The customer service of the warranty department has declined to ‘zero’!!!! I have called, written numerous times since December, receiving one response asking for photos, which I immediately forwarded. To date I just keep getting emails that I would hear from the manager of warranty! To date nothing within past 72 hours, when promised within 48 hours. There is no way to call or email the executive leader of any unit, which makes it all the more frustrating.

What a Bootleg operation. Bought new mattress and box spring. Waited over two weeks for back ordered box spring patiently. I will add delivery scheduled for today 1/18/2026. Even put old stuff in hall, made easy. When these ** came, refused to take, said there was a stain. There wasn't one stain. Wish there was. Would mean seeing some action. It's some Scam they have. Then I remembered when bought that older mattress they pulled same crap so I told them take it back, stick it up your ** and give my money back. I guess was counting on me accepting order and getting rid of my self. My advice - do not do business with these crooks. All their reviews are terrible.

Ordered over $800.00 worth of merchandise and they say it was delivered but it wasnt..at least not here. I printed out the e-mails from Raymour and Flanigan and the receipts. For both purchases they sent me two e-mails. One to verify my order and the other as a receipt. They sent all four to the correct e-mail. I also noticed they said on those that they would send me a notification when the items were shipped with a tracking number.. They didn't??But they obviously have my correct e-mail?? So they didn't send that out which indicates to me that those items were never shipped in the first place.

I can’t believe that a company this large is so incompetent. It appears I am not alone in this thought either because everyone appears to have the same problem. My reclining couch and love that I purchased in April of 2025 are horrible. The seams are coming out, the recliner on the loveseat seat is broke. I have been calling for weeks. They do not answer. Do leave a message because they won’t respond. I went to the showroom and they put a ticket in for me 3 weeks ago. Still nothing. The people in the showroom actually told me not to expect much from service because everyone is complaining. I am sick over this. I waited so long to get new furniture and I am stuck with horribly made couches and horrible service and that’s with the protection plan. They’ll respond here saying that they’ll have someone reach out but that is also a lie because it never happens. Buyer beware… This company is not what they once were.

Bought 2 King size mattresses and a 3 piece living room set. They use 3rd party for delivery. Cost me over 700 dollars and salesman blatantly lied to me. I will never buy another thing from these people.

I had recently purchased a frame and mattress from R & F. When I got it, the mattress was way too small for the frame. I called the store and was transferred to a senior sales agent. When I explained the situation and asked to exchange the mattress for another one, one that fit properly, he refused to cooperate. He insisted that the size was perfect for the bed and that's what it was meant to be. But there was one to two inches of space, on BOTH sides of the frame. Mattress was WAY too small for the frame. After an increasingly heated exchange, I realized I was getting no common sense or cooperation from this person, so I hung up. WORST furniture store ever. Would NEVER purchase from them again.

Do not believe what is on Raymour and Flanigan online. I ordered a bed online on October 7. The website said delivery in 3-5 weeks, no box spring required. I just got my delivery today, January 7, and the delivery people said I need a box spring. It has been three months since I placed my order and I still do not have a usable bed. Calling customer service does not good, you always go to voicemail and no one returns your calls.

I bought a sectional from Raymour and Flanigan about 3 yrs ago - it has a clip on it but started coming apart right after purchase - I live alone so there’s no rough housing on the furniture AT ALL - it’s too heavy for me to clip back together - I called them and they were sending service to come out and clip it and also added a second clip but it still keeps coming apart. I was told that if the problem didn’t resolve they would replace it - they did not - they kept coming here to fix it until the warranty ran out and then washed their hands of it! I'm so frustrated with this piece of furniture because it’s always detached and crooked! I would not recommend this store due to customer service issues and quality.

Every time I look at this sectional/chair and coffee time, I’m so disgusted. I spent around 6,000 for everything. The sectional fabric stretches when you sit on it, the back cushions are understuffed. I bought in July 2023 and after complaining about quality they replaced with same in Dec 2023. I have never been so unhappy with a purchase. I took out protection plan and they pretty much do nothing!! I have been a long time Raymour and Flanigan's customer. After this purchase….it will be my last. I will never go back to there again. So unhappy!!!!! Terrible quality and overpriced for what you get.

I agree. STAY AWAY. Furniture scheduled for DEC 14TH. TODAY IS JAN 2ND. STILL NO FURNITURE. I'm requesting financial compensation for the inconvenience and aggravation caused by this egregious error for my delivery. (My NON-DELIVERY I Should Say.) No one answers the phone to discuss the request & the original salesperson no longer cares what happens. This is the worst experience I have had with a Company/Vendor in years! There are no words to describe the incompetence and utter lack of respect for their customers. STAY FAR. FAR. AWAY. Now I have to find a whole new set somewhere else... So aggravating.

Don’t buy Platinum Protection Plan, they never submit your service requests, have to follow up after hearing nothing, 3 scheduled service appts and no one shows! One time they called to cancel! Unacceptable service for paying for the plan. The store employees tell you it’s with another department so they are of no help other than fielding your calls. No one from service calls back! Quakertown, PA location.

This is the 2nd time I've ordered furniture from Raymour & Flanigan. And I am again experiencing the same issues with Customer Service. It is impossible to speak to human because their standard message is 'we are experiencing high call volumes' even when I call at opening or very late in the day. That said, their automated system is a joke, you can not accomplish anything with the online system. It is extremely frustrating! In my experiences it's always been with existing orders. The system gives you the run around, and the 'chat' is not in the least helpful. I found it absolutely impossible to contact customer service directly. It got so bad with my first order, I drove to the store and had a salesperson update my order, and even they got the run around on the phone. NEVER will I go through this again with this company. Once they make the sale, forget trying to get assistance from customer service!!

Do not buy a recliner from this store. This recliner started having trouble like flipping back when no one was seated or around, not sitting upright. Now it won't go back in a reclining position. The other night I woke up and I was on the footer because the recliner flips up and back no matter what the position the handle is in if I can get the handle to work. Called in a claim for service and have not heard back from anyone.

My advice do buy any warranty because I did. When they came for inspection there is nothing wrong. In the same time I had to buy some woods to support the couch. Also my night stand is broke. They said it’s my fault. Also try to call them it takes days to get an answer or someone to call you back.

Horrible. Stay away. They sell you products that they cannot get and just keep lying about receiving it. Stay away. Fraud from start to end. Take your money and never give you the product in full. Went to the store on Carle place on November 10 and dealt with Elvin **, we agreed to purchase a 9 piece sectional couch. After agreeing on a delivery date November 22, we received a delivery of 6 pieces. After opening all the pieces and putting them close to where we asked they said they are missing 3 pieces but will be here tomorrow. We agreed to accept the delivery on trust. After 3 days we called the store and Elvin, we were constantly told the old computer system didn't see the new system. We went through the Thanksgiving holiday with an inoperable and incomplete couch.

I canceled the order and was told 7-10 days for the refund. It took 20 business days, 5 emails and 3 phone calls to get the refund. Do not do business with this scam company.

DO NOT BUY ANYTHING FROM THIS COMPANY. I ordered a living room set. Only two pieces arrived. They told me that I would need to take a second day off work. I cannot. I told them that I no longer wanted the furniture, because the woman on the phone (May) was so nasty. They did come and pick it up but now I am getting the run around for my refund. Currently I have not furniture and no refund.

Raymour and Flanigan use to be a good store. It is now a terrible store with poor customer service. I ordered piece of furniture from their website which never arrived. I could not contact the online customer service so I drove to a local store. I was promised a refund in 7-10 days, because my furniture was out of stock. Ten days later I have still not received my refund.

Customer service does not care about SAFETY! I received a faulty nightstand that after further review by an electrician revealed that the nightstand caused my breaker to trip and burned the wires in my outlet. After $550 bill from electrician to repair the outlet, I spoke to customer service who sent a repair person to inspect the night stand. I advised them to not plug it in because I’m afraid it can cause a fire however, when the service person came he said he was sent to inspect it. He plugged it in another outlet and I advised him that the electrician stated if plugged in any outlet the same thing will happen because it’s faulty. It sparked and my lights went out again. Now that whole side of my wall has no working outlets and I have no lights.

I would give them nothing, as that is what my husband and I have after purchasing a $909.00 recliner, with a date, 4 days later for white glove delivery! No call, no delivery! We canceled our order as my 90 year old mother needed the chair as scheduled! We tried 4 numbers, no one answers that's human! Just bad music, wasted time and hung up on! Call back numbers, we are still waiting since 12/5! We contacted 2 stores as who has an extra $900., though we were assured we would be reimbursed in 5 - 10 business days, nope! Still waiting online as I write this! We purchased leather living room furniture, in store 2 months ago, guess that meant nothing!

I purchased a sofa from Raymour & Flanigan on November 28 and was told it would be delivered on December 5. I was never contacted to schedule a delivery window, and the delivery date passed with no communication. Starting that Friday and continuing through the following week, I called the 1-800 customer service number every single day. Most calls went unanswered. On Tuesday, I finally reached someone who told me the sofa was not in stock and instructed me to call back on Wednesday. This was confusing and frustrating, since the item was listed as in stock at the time of purchase.

Financial terms from day one. My mistake. I agreed on a mattress on a six months referral interest. Call the office to reconsider my agreement. No one would answer the phone. Inquiring about extension on my plan. Wouldn’t return my call. Considering canceling.

Terrible experience. Our furniture arrived damaged and broken, with my dresser missing—even though I had called Erick in advance to confirm that all pieces would be ready. Additionally, the TV stand was the wrong color. I was also charged twice for another order. When I arrived for pickup, the associate I spoke with (Erick) told me they couldn’t find my order or payment, even though the online department confirmed it had been processed and was ready. I still had to pay again.

We recently purchased furniture at the Orchard Park store. Our salesperson Rosemary ** was extremely knowledgeable, Helpful, and very friendly. Rosemary followed up with us from purchase to delivery. Rosemary was very informative to us regarding different product lines of furniture. If you are shopping for furniture go see her!

Took delivery on 12/2 beautiful furniture. Damaged on the sofa leg, delivery guy Took a picture. Said someone would call. No call. So on the 2nd day I called. Can't get through leave a message, no return call. 4th day can't get through. Leave a message. Day 5 no response. Going to the store today. That's a 45 minute ride. This is the worst customer service I've ever experienced. I'm 63 and have worked in customer service. This is truly the worst. I purchase protection and can't get through, which I should have to use. The worst. DON'T ACCEPT DAMAGED FURNITURE. It will be impossible to resolve. Shame on you Raymour.

On October 22, 2025, our scheduled delivery never arrived. The delivery was then delayed for another week, leaving us with no furniture in our dining room or living room during that entire time. This disruption affected our work and our home life and created significant stress for our family. The sofa was finally delivered on November 6th. The following day, as my husband and I sat on the recliner, we realized it did not fully recline. The footrest collapsed inward every time we extended our legs. We immediately contacted the salesperson, Brian **, to report the issue. A service technician was sent to our home, and after inspecting the furniture, he informed us that the manual reclining mechanism was not suitable for us due to weight constraints and the overall design. He recommended exchanging it for an electric recliner.

I placed an order for the Bristol recliner sofa and a recliner on November 11th. It is now December 2nd, and I still have no update on when I will receive my items. I have already been scheduled for two delivery dates, both of which were missed without explanation. I originally ordered this set hoping to have it by Thanksgiving, but that deadline has long passed.

Buyer Beware!! It has now been over 20 days that we are awaiting a refund. Less than 24 hrs after making a purchase we realized the items wouldn't fit. We simply picked out another item that would and were told we would be refunded the difference within 7 days. After over a week, my husband went into the store and they stated "we don't see it in the system", and they "reprocessed it" and again have to wait another 7 days. That went by, and we're being told that they are still waiting to hear back from accounting that the only method of contact is via email by the store. After seeing so many negative reviews and people in the same situation, I'm afraid we won't see our money back.

We purchased a beautiful, comfortable leather power recliner from R&F 6 years ago. We loved it! Supposed to last 20 years. This was top of the line. It totally stopped working at age 6 years. By this time it was out of warranty. So we called R&F 6 or more times and they never answered their customer service line. Then we went to two different R&F stores and spoke to each manager. We were trying to have a service technician to make a house call to advise us if R&F could replace the motor. We were flatly told that NO technician would visit because there was nothing that could be done. Basically, the chair was useless so just buy a new one! This was the chair that was supposed to last 20years! So we now have a chair stuck in the upright position which we cannot use. Their customer service department is NON-EXISTENT! We would never buy another piece of furniture from this store!

I wish to write this review because I rely on reviews when I am making a purchase. I shopped at the Clay store for a Flexsteel living room set. The price was much lower than competitors. The furniture arrived within a month (early) and although there was a mixup on the order, the company remade my furniture without any issues and again the 2nd delivery was received within 4 weeks as opposed to the 6-8 weeks that is estimated. I am very happy with the quality of my furniture and the service I received from Lori, my sales rep.

We had a warranty issue. Took weeks to get ahold of someone to get my chair replaced. Finally they approved the exchange. Got delivery date and time from them, then the day before the delivery that time changed to early morning instead of an afternoon delivery. Had to cancel and reschedule as I had a doctors appointment in the morning. New date set and new chair was delivered and the driver Louis took the old defective chair away. Thought we were all done. I was happy.

Fact based review: 1. Ordered two sofas in store in Langhorne. 2. Was told the queen sofa was in stock and would be delivered prior to thanksgiving. 3. Placed order for close to $3,000 worth of furniture. 4. Delivery day arrived. Prior to delivery day, we had to arrange to have help bringing old sofas to first floor from basement, arrange loveseat pick up for donation. Arrange bulk trash pick up for our old 3 person sofa. Cleared out an entire room for delivery. Day of delivery came and went no communication from Raymour. Spent a total of about 3 hours calling, texting, Raymour and being put on hold not once but 5 times. Went in store to see what the delivery issue was.

Their products are of the poorest quality and no longer what it use to be in 30 years ago. Bought a bedroom set which the post under the bed cracked. Handles off draws are breaking off (cheap material used for the most request used part of drawers). Was gifted a formal dinner room set which now chairs are cracking for the back support (barely used may twice to three times year when guest over). Avoid their products. Fact they offer a warranty should have been big red flag (furniture which should last a life time).

Worst Experience every! Purchased furniture and I can't seem to get a straight answer on delivery. It's ridiculous! They showed up for first deliver with partial order, which I did NOT accept. Then I was told a few days later which when I called to confirm they had no record of it, This has now happened 2 different times. A manager calls, confirms date then they somehow don't have it when you call to confirm.