Raymour & Flanigan Furniture Reviews

Dealing with Raymour & Flanigan’s online service was an absolute disaster. The experience was riddled with poor communication, blatant rudeness, and an arrogance that’s shocking for a company that relies on customers to stay in business. The level of unprofessionalism—from dismissive responses to a complete lack of accountability—makes it clear they have little respect for the people they serve. It’s unacceptable, and frankly, embarrassing for a brand of their size.

I made a purchase thru the 18 month credit. Nver got a card so I called to try to make a payment. Wanted to talk to customer representatives. It will cost 9 dollars to do that. This is terrible. I will never go there again so buyer beware. If you plan on financing don’t do it. Find another furniture store.

The 2 stars are for the sales staff, otherwise I would have given 1. I bought a power recliner, with an extended warranty, because R & F said that repairs were done by them instead of by a third party. When the chair stopped working I made an appointment. I waited all day. They were a no show. No call, no explanation. I have since tried two more times to make another appointment and they can’t be bothered to call me back. The warranty is a scam, and they have lost my business.

To whom it may concern: I had a very difficult project involving selecting the right mattress and frame and arranging efficient delivery on a couple of days notice to a senior facility, where my mom was being transferred. Contrary to all expectations, we were able reach a real live person, Michael **, who works at R&F's While Plains, NY store. Not only did Michael spend time helping us choose the right furniture, but was instrumental in forwarding the proper insurance (COI) to the Senior Facility. Michael was very responsive, even forwarding to me his cell phone number so I could follow up with him directly. The delivery went very smoothly and the furniture looks great. If it was not for Michael and his attentiveness, we probably would have thrown up our hands in frustration; R&F's website is not easy to navigate, which prompted our call to the White Plains store.

Raymour & Flanigan has a President Day's Sale up to 35% off. I just spent 1,600 dollars and got 25 dollars off. When I questioned it I was informed on only selected items. The advertisement worked as it got me in the door. The only reason I made the purchase is because it was for my 86 year old mother and I am visiting from out of state. I will never shop there again.

My husband and I are very disappointed with several aspects of the customer service with R&F. When we purchased a loveseat in November on Black Friday we asked if they were able to wait till Feb 01 to deliver and they said yes prior to us completing the purchase. The beginning of January they started calling and texting to tell us the love seat would have to be delivered early or we risk waiting several months to receive it. I didn't realize at the time they didn't get credit for the sale until we took delivery. We accepted delivery the third week of January and it arrived with a broken control screen. I have reached out 3 times for service both online and in store and I only just received an answer that they are waiting on a part to be delivered with no ETA.

The only reason I'm writing this review is because of the sale person that help me. Not that it's anything wrong with Raymour and Flanigan, that's just me. But Ethan my salesperson was amazing. From when I first walked in the door until my furniture was delivered, actually even after that, he made it a point to call to make sure everything was done properly. I had a little problem with one of my draws at the foot of the bed and he jumped right on it...amazing. Well mannered, professional and friendly at the same time. Not pushy like some of the other sale people. Thanks Ethan, you deserve five stars in all aspects. 🌟🌟🌟🌟🌟

Mariela from the Woodbridge NJ store provided me with excellent customer service. She was professional, very familiar with the product I was inquiring about (Ergomotion bed frame) and so helpful! I highly recommend her!

My wife purchased a $900 piece in early November. Was told special order.. She wanted by Thanksgiving. After several phone calls nada. Then delivery was scheduled January.. Truck comes and turns around. No access due to icy conditions. We understood.. then went to store to arrange pick. Then was told on special order and item was in their warehouse!!!! We then had to call 20 times and finally get a manager Kevin who knew what he was doing and picked it up ourselves. This is now February. In addition the amount of styrofoam was enormous. We know you have to protect in transit.. This is 2026 not 1980. Gotta be a better way …In ending the customer service team was great. This was an upper management inventory control issue.

Raymour & Flanigan has been our go to Furniture store these days- specially after we met 'Sanjay **' - a salesman at Yonkers location. He not only helped me find the best suited furniture but also helped with ideas on location and decors. His constant follow up even after delivery has made us feel so personal. Kudos on that. The quality and durability of furniture are no match to its competitors. We love how it looks and how it feels.

Not only did I purchase a beautiful piece of furniture at a great price, but was extremely happy with the sales rep Lisa ** who was very helpful with guiding me in my selection and took care of all the details down to delivery!! I am highly satisfied!!!

I purchased a recliner and sofa set from Raymour and Flanigan about 9 months ago. I also purchased the Platinum Protection Plan for it. The mechanism on the recliner broke and the chair will not recliner. I had sent two fix tickets and made several calls to fix it and have yet to receive a call back. It has been just about two weeks now and still nothing. I had called the store where I purchased it and the only way to get a real person on the phone is if you ask for sales...!! I spoke with a lady who was in the office who stated, they are very busy and I will send them an email about your issue???? I guess they aren't in the store to transfer or walk over. Custom service is terrible and so is their warranty.

I want thank lemma ** for helping my mom find a mattress. She was very patient, took her time to answer our questions and give all the information we needed to make a decision.

My husband and I want to shout out to our salesperson Elisabet **. We were very impressed and satisfied with her patience and professionalism. We went to the North Brunswick store looking for sofa and recliner. Elisabet allowed us to take our time looking around, sitting on furniture, pricing what we liked but most of all Elisabet was very informative to each piece we looked at and any sales that were happening. She made the process of buying furniture very calm and easy for both of us. I recommend you seek out Elisabet ** at Raymour & Flanigan when shopping for furniture.

I ordered furniture from this place twice. First time I let it go because I am nice but this time around forget. They tell you they are going to deliver on such and such date and then they don't. You call the person who sold you the furniture and they have an attitude. Never again. I rather pay more than deal with these morons at Raymour and Flanigan.

Live outside NY and visited my younger sister who I haven't seen for a long time. I bought a sofa for her Christmas gift on the 4th December 2025 at the branch at 10 West Circle, Valley stream NY, 11581. Sadly I had to leave before delivery date. They failed to deliver on the initial delivery date given. They then reassigned a new delivery date but the sofa they delivered was broken so had to be returned. My sister went to the store and then decided to choose another sofa, like for like at the same price. They made three separate deliveries of the same brand sofa, sadly, each time they had to be returned as they that were obviously used or repossessed. There were stained marks all over different areas of the sofa. The last delivery guy was so fed up he even asked her to lie, asking her to let him leave the sofa and then she could call the store to report the faults. Of course she did not.

Our sales woman was fantastic, however, Raymour and Flanigan Customer service managed out of Quakertown, PA is a huge disappointment. They never returned repeated phone calls, and they marked our complaint as being acceptable without even examining the issue properly or communicating to us. Never again will I spend a dime there!!

I will NEVER buy from Raymour and Flannigan ever again. Purchased a couch back in early september. It didn't come in when it was supposed to for weeks on end. Then was told it was on backorder.... then just kidding.... a woman told me the person that should have put the order thru never did it. SO finally picked it up in October. Said to the guy at the loading dock I didn't think it was my couch as I only purchased a 3 piece sectional and had 6 very large boxes. He assured me it was one couch. Then.... he had me sign two pieces of paper that I received the couch. I asked him why two? For two couches? Nope... they just have two copies!! Great.

The customer service of the warranty department has declined to ‘zero’!!!! I have called, written numerous times since December, receiving one response asking for photos, which I immediately forwarded. To date I just keep getting emails that I would hear from the manager of warranty! To date nothing within past 72 hours, when promised within 48 hours. There is no way to call or email the executive leader of any unit, which makes it all the more frustrating.

What a Bootleg operation. Bought new mattress and box spring. Waited over two weeks for back ordered box spring patiently. I will add delivery scheduled for today 1/18/2026. Even put old stuff in hall, made easy. When these ** came, refused to take, said there was a stain. There wasn't one stain. Wish there was. Would mean seeing some action. It's some Scam they have. Then I remembered when bought that older mattress they pulled same crap so I told them take it back, stick it up your ** and give my money back. I guess was counting on me accepting order and getting rid of my self. My advice - do not do business with these crooks. All their reviews are terrible.

Ordered over $800.00 worth of merchandise and they say it was delivered but it wasnt..at least not here. I printed out the e-mails from Raymour and Flanigan and the receipts. For both purchases they sent me two e-mails. One to verify my order and the other as a receipt. They sent all four to the correct e-mail. I also noticed they said on those that they would send me a notification when the items were shipped with a tracking number.. They didn't??But they obviously have my correct e-mail?? So they didn't send that out which indicates to me that those items were never shipped in the first place.

I can’t believe that a company this large is so incompetent. It appears I am not alone in this thought either because everyone appears to have the same problem. My reclining couch and love that I purchased in April of 2025 are horrible. The seams are coming out, the recliner on the loveseat seat is broke. I have been calling for weeks. They do not answer. Do leave a message because they won’t respond. I went to the showroom and they put a ticket in for me 3 weeks ago. Still nothing. The people in the showroom actually told me not to expect much from service because everyone is complaining. I am sick over this. I waited so long to get new furniture and I am stuck with horribly made couches and horrible service and that’s with the protection plan. They’ll respond here saying that they’ll have someone reach out but that is also a lie because it never happens. Buyer beware… This company is not what they once were.

Bought 2 King size mattresses and a 3 piece living room set. They use 3rd party for delivery. Cost me over 700 dollars and salesman blatantly lied to me. I will never buy another thing from these people.

I had recently purchased a frame and mattress from R & F. When I got it, the mattress was way too small for the frame. I called the store and was transferred to a senior sales agent. When I explained the situation and asked to exchange the mattress for another one, one that fit properly, he refused to cooperate. He insisted that the size was perfect for the bed and that's what it was meant to be. But there was one to two inches of space, on BOTH sides of the frame. Mattress was WAY too small for the frame. After an increasingly heated exchange, I realized I was getting no common sense or cooperation from this person, so I hung up. WORST furniture store ever. Would NEVER purchase from them again.

Do not believe what is on Raymour and Flanigan online. I ordered a bed online on October 7. The website said delivery in 3-5 weeks, no box spring required. I just got my delivery today, January 7, and the delivery people said I need a box spring. It has been three months since I placed my order and I still do not have a usable bed. Calling customer service does not good, you always go to voicemail and no one returns your calls.

I bought a sectional from Raymour and Flanigan about 3 yrs ago - it has a clip on it but started coming apart right after purchase - I live alone so there’s no rough housing on the furniture AT ALL - it’s too heavy for me to clip back together - I called them and they were sending service to come out and clip it and also added a second clip but it still keeps coming apart. I was told that if the problem didn’t resolve they would replace it - they did not - they kept coming here to fix it until the warranty ran out and then washed their hands of it! I'm so frustrated with this piece of furniture because it’s always detached and crooked! I would not recommend this store due to customer service issues and quality.

Every time I look at this sectional/chair and coffee time, I’m so disgusted. I spent around 6,000 for everything. The sectional fabric stretches when you sit on it, the back cushions are understuffed. I bought in July 2023 and after complaining about quality they replaced with same in Dec 2023. I have never been so unhappy with a purchase. I took out protection plan and they pretty much do nothing!! I have been a long time Raymour and Flanigan's customer. After this purchase….it will be my last. I will never go back to there again. So unhappy!!!!! Terrible quality and overpriced for what you get.

I agree. STAY AWAY. Furniture scheduled for DEC 14TH. TODAY IS JAN 2ND. STILL NO FURNITURE. I'm requesting financial compensation for the inconvenience and aggravation caused by this egregious error for my delivery. (My NON-DELIVERY I Should Say.) No one answers the phone to discuss the request & the original salesperson no longer cares what happens. This is the worst experience I have had with a Company/Vendor in years! There are no words to describe the incompetence and utter lack of respect for their customers. STAY FAR. FAR. AWAY. Now I have to find a whole new set somewhere else... So aggravating.

Don’t buy Platinum Protection Plan, they never submit your service requests, have to follow up after hearing nothing, 3 scheduled service appts and no one shows! One time they called to cancel! Unacceptable service for paying for the plan. The store employees tell you it’s with another department so they are of no help other than fielding your calls. No one from service calls back! Quakertown, PA location.

This is the 2nd time I've ordered furniture from Raymour & Flanigan. And I am again experiencing the same issues with Customer Service. It is impossible to speak to human because their standard message is 'we are experiencing high call volumes' even when I call at opening or very late in the day. That said, their automated system is a joke, you can not accomplish anything with the online system. It is extremely frustrating! In my experiences it's always been with existing orders. The system gives you the run around, and the 'chat' is not in the least helpful. I found it absolutely impossible to contact customer service directly. It got so bad with my first order, I drove to the store and had a salesperson update my order, and even they got the run around on the phone. NEVER will I go through this again with this company. Once they make the sale, forget trying to get assistance from customer service!!