
About Raymour & Flanigan Furniture
- Responsive customer service
- Positive shopping experience
- Frequent product quality issues
- Delivery delays reported
Raymour & Flanigan Furniture Reviews
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Reviewed Sept. 12, 2024
Simply will never shop here again and I will make it a point to tell others my experience so they don’t go through what I did. The behavior of a staff member in particular was outrageous and completely and totally unacceptable, embarrassing for us and the sales person helping us..
Reviewed Sept. 12, 2024
Extremely disappointed, I purchased a mattress a pricey one at that! I’ve only had this mattress for five months and all of the threading is coming out of the mattress. “Wow.” I called for service and the technician came out and reported back that there’s no issue with my mattress. I’ll just leave that with her “OK”. Never AGAIN..
Reviewed Sept. 8, 2024
I recently went into Raymour to purchase furniture in Berlin NJ without having a favorable experience At All!! I have purchased from this particular store several times in the past, but this day the Sales rep was seemingly uninterested and it appeared to be struggle for him to work me, while pretending to do so….Additionally, once narrowing down a purchase, the Rep pulled me up by name/address inside his tablet (I have an active account), and began to asked for my personal info, income, age, SS#. I told him I already for a credit card with Raymour!! He said they required my info (due to having the account for five years) unless I was going to pay cash. The next day, I called customer service and they Clearly said to ME that No Action was ReQuired On My Acct and that it had been Activated since 2019.. Also, if My account was deactivated, then I would have to start the process over!! They had No Idea.
Reviewed Sept. 4, 2024
The worst store ever in all senses… zero focus on the client and many excuses from the store, seller and customer service. I could write a book to show how you should not threaten a client… Believe or not I spent more than 7K in cash with them and that’s the treatment that I got. 1st Problem: Delivery date: It was agreed to be delivered on Saturday, Aug 2nd. On Aug 1st I sent a message to the seller Rafael and he asked me to call the store or the customer service to confirm which I thought was strange but just after that I got a message confirming the delivery for Aug 6th. I tried to explain that I had to receive as scheduled originally as I had people coming to my house on Sunday and I had no sofa, dinner table, chairs, but there was no way…, Rafael, the seller, explained that they had an internal issue and someone made a mistake and forgot to confirm the delivery for the agreed date (which we did more than 1 week ago)….
Then part of the furniture related to a special order was broken and Rafael said that they would send a new one and collect the broken pieces, but after one week waiting, I called the customer service and the answer was the seller/store forgot to confirm the new order, so there was nothing coming and I should talk the seller again. With that, I decided to cancel this order and they said that they would come to get the furniture and then refund the amount. I had to call 2 more times until they decided to pick it up, which happened on Aug 22 only (yes I had to stay with 2 big boxes in the middle of my living room for 2 weeks and they just came when I said that I would throw it on the street).
Then started the reimbursement process nightmare that was supposed to be automatically in 7 to 10 days. Knowing all the background and how they act, I called on Aug 27th to confirm and I was told that I should wait 3 days more. I did and nothing happened, as expected, and I called them again today, Sep 4th and imagine what was the answer? The store forgot to confirm the refund in the system and they just did it now, so I need to wait 7 to 10 days….
This store is a joke. I will never buy anything with them again and I hope this helps all of you when you are deciding the store to buy your furniture. Nobody can say that many mistakes in different sectors in the same company are isolated or the result of my bad luck … Also no one ever called me to say sorry and ask if there is something that they could do to mitigate all these problems. Pay attention to that store and if you have the chance pick a different one.. I had a great experience in Macy's, Wayfair and others, even when something not expected happened but they knew how to satisfy the client.
Reviewed Aug. 21, 2024
I stopped by Raymour and Flanigan to purchase a sofa. It was during that time when it took a year to get your furniture. I found another sofa in the meantime and canceled my order. They were fine with it. The big problem has been that I opened a line of credit for $15,000 and I have found it impossible to get through to TD Bank Retail Card services to close out that credit line which keeps showing up on my credit report. Whatever you do, don’t open a line of credit with Raymour and Flanigan. Find some other way to finance or pay cash.

Reviewed Aug. 1, 2024
I've found it's difficult to impossible to get a request for service processed for a chair that has been ripped. I submitted two online requests (for the same thing) and a third just now almost a month later. I've tried calling but always been transferred and/or disconnected. There's no record given when you do submit a request.
Reviewed July 30, 2024
We bought a leather sofa and chair. It was shot in two months. Since we live in a terrible economy right now we can't afford new furniture. I have developed hip, back and neck problems from this worthless crap. We have major remorse that we ever bought this garbage. Do yourself a favor and shop elsewhere.
Reviewed July 22, 2024
OMG! I wish I would have looked at the reviews first... I just got a dining room table from them and when it arrived it was broken. The chair was snapped in two and the table has all types of wood coming out of the table and the bench. I can see one of my children getting a nasty splinter beforehand. The table has wood missing all along the sides. I called and complained and they said they do not take returns....
Reviewed July 16, 2024
I will not personally shop here ever again unless they sever ties with TD Bank and find a different 3rd party to use. Defective website and customer service is extremely rude when you call them. Will not remove charges when they are at fault.
Reviewed June 30, 2024
Free removal of old mattress is a scam. They use their phone with some kind of light and declare the mattress is stained and will not remove it. A 20 year old mattress is bound to have something on it. Not upfront about this policy, probably in some small writing somewhere. Never shopping here again. My name is Paul ** and I will swear by this review.
Reviewed June 13, 2024
Terrible product, I got a bed platform and no matter what mattress I put on it, old or new, none are compatible, I only feel the flat hardwood underneath. I haven’t had a good night sleep in a month. Every morning when I wake up on this platform, my back is sore and aching.

Reviewed June 10, 2024
They lied about the terms of my loan. I am very dissatisfied. I am paying 400 a month for a loan I did not agree to. They have ruined my credit and my finances for years and have not given an inch despite the ill-gotten gain. TD bank works in concert with them, and you must bounce back and forth between them to address this issue and at the end of the day, they do not care that they are committing fraud. This is exactly the reason the 2008 housing market crashed.
Reviewed May 31, 2024
Yes, I agree. Raymour and Flanigan has awful furniture. I've been trying to get my money back on a kitchen table that bleed a color to my rug. One excuse after another. They won't even come to the house to see their table and the damage. I bought it nine months ago, they refuse to give me money back. They gave me a credit but, I don't like and now don't trust their furniture.
Reviewed May 25, 2024
I purchased a mattress 2 years ago. It has a 5 year warranty. I have been experiencing discomfort with the mattress for approximately 6 months now. I finally decided to call someone in and the person arrived today. He told me that in his opinion the mattress was defective and someone would be in touch within 3 days. I received a call approximately 1 hour later saying that there was no defect in the mattress. There is definitely something wrong. They just don’t want to take care of it. Why do we pay extra money for warranties when they don’t see fit to replace or fix an item. I purchased all my furniture with them and spent lots of money. I will no longer be using them for anything. I warn you beware when making a purchase with them.
Reviewed May 7, 2024
I purchased furniture to redo my small-ish living room: Loveseat, 2 chairs, ottoman, 2 end tables and a t.v. console. One of the doors on the t.v. console wouldn't stay closed and one chair was lopsided. Three technicians came to my house thee different times. The legs on the chair were not screwed in so that was an easy fix. By the time of third visit for the TV console, the technician told me it could not be fixed and told me to go back to the Raymour and Flanigan store for a replacement. I went and they did not have the same piece or a comparable piece that I liked. I told them that I had asked a repairman and that it could be repaired for $200. They offered me $100 which they gave me in a gift card that expired one month later.
I never used it so as far as I'm concerned they did nothing about the defective drawer on the cabinet. Now one of the chairs has something sticking through the back from the inside and they've told me it's been too long they can't do anything about it. The chair has hardly been set in. I would avoid this company at all costs. They are the worst.
Reviewed April 13, 2024
My purchased the mattress from Raymour & Flanigan and from day one it was a defective mattress. The salesperson wanted me to stay sleeping on it for 30 days. Evidently they don't want you to return nothing because you ain't getting your money back. So I showed pictures and tape measurements of the defect how one side is lower and have one side sinks down up to 9 in and then they offered to swap it out. I said, "Well I'm not paying $200 swap out pay for a mattress I got defective from the beginning from you." They said they will waive the $100 see and come to find out they added it to the cost of the mattress.
These people are Crooks. The mattress' 120-day guarantee you can forget it because it goes back to the warehouse where it was made and they take off the top cover and they put a new cover on it and sell it again as new so all that time that that mattress is being used 120 days 120 days 120 days that's what's going on. You're buying a used mattress they're selling is new. Beware. Do not buy from Raymour and Flanigan. Do not buy Simmons and Serta bedding. I uploaded pictures to show the one side of the bed compared to the other that my claims are 100% honest and true.
Reviewed April 12, 2024
On 4/4/2024 I went to Raymour & Flanigan to look at mattresses and the salesperson was somewhat pushy. She had me and my wife going from mattress to mattress without a moment to give it any thought. So we ended up picking out a mattress, and then she's telling us if we purchase a mattress cover we can return it within I believe 90 days for an exchange free of charge. I asked her what do they do with the mattress that we no longer want and she stated they just throw it away. Really??? Why not donate to maybe a homeless place for our Veterans. Anyway if you don't purchase a mattress cover you cannot return it, why not if you're just going to trash it. Before everything was done she's trying to get us to change the mattress to a more expensive one, and trying to sell us pillows, sheets.. I must say they have a pretty good hustle going on. This was my 1st time shopping there and will be my last time.
Reviewed April 5, 2024
On March 28, 2023, I purchased a mattress from Raymour & Flanigan in Garden City, NY, and my issues with them have not been resolved. Initially, I ended up with a mattress that I disliked – it was too large and expensive for its quality, and the base is not functioning correctly. Throughout the process, I felt mistreated by the staff.
Now, this same mattress has a stain seeping from the inside. I contacted them, but the solution they are offering does not meet my expectations. They want me to exchange the mattress, but I do not want to deal with them anymore. I am concerned about the nature of the stain and its potential danger to my husband and me. They have only offered me a credit to select another mattress, but I want a refund for what I’ve already paid for. I am worried that the same issue will recur if I accept their offer. Additionally, I find it unacceptable that, since I financed the mattress they expect me to continue paying for the mattress I don’t want.
Reviewed April 4, 2024
If you are thinking about purchasing Furniture, do not go here! We purchased a sectional two years ago. The cushions are sagging. The material is unraveling and the frame is broken. We contacted the store. They had us and pictures and told us to come and choose another item. Now we find out that the other item we chose we have to pay a delivery fee and they also give you a warranty that you can pay for when purchasing Furniture but they said because I am getting a replacement because this one is broken down, I can only get manufacturers warranty, which won’t cover really anything!
We have had issues with Raymour & Flanigan since day one. The delivery guys are very rude. They ripped the first set so we had to wait an additional two weeks with no furniture until they brought another one. Unfortunately we can’t get money back because if we could, I would not even get another set from them. They did nothing to help us or fix this problem and now we also have to pay for delivery fee, another one. Please do not go here.
Reviewed April 3, 2024
DO NOT FINANCE ANYTHING WITH RAYMOUR AND FLANIGAN. TD is the company they use. Never missed a payment and paid the account in full. Zero balance as of June 2023. They were a my credit to “update” for no reason and dropped my limit by over $7000 with a zero balance. Hit my credit hard. DO NOT DO BUSINESS WITH THIS COMPANY.

Reviewed March 1, 2024
I have done business with Raymour Flanigan for years. Never a problem. I purchased a mattress from R&F that was delivered bed bug infested. Raymour Flanigan blamed manufacturer, manufacturer Purple blamed R&F. Changed my life. I thought I was going to have a nervous break down with I had to deal with & everything it takes to get rid of them. No one had any empathy after I reported to store manager who confirmed they have had bed bugs in the past and could have happened to me and advised this is a manufacturer's issue not R&F issue. I had NO rest for weeks, loss of work, documentation from the doctor of infestation and the list goes on with all that I had to deal with. Just a Nightmare!
Reviewed Feb. 12, 2024
I purchased a sofa for $1,750, and it was of very low quality, got my statement every year, and all of a sudden after a year my interest rate charge went from 0% to 34% paying almost $1,000 all over again. Please be advised they used a sketchy bank called concora used to be Genesis where it just throws crazy numbers. If you try to contact customer service it only sends you to speak abroad to people who don't know what are you talking about? Please do business only with TD.
Reviewed Feb. 6, 2024
My experience was at the Amherst, NY store. I purchased a bed with drawers and matching chest, desk and nightstand and a $1300 beautyrest mattress. Also purchased 2 living room chairs and a dining chair to use at the desk. Only 5 months later I wanted to purchase a different mattress because the first one was too high when placed on the bed frame. They sold me a mattress that is their own brand Belanest, which is like laying on a board. Also purchased an electric controlled recliner. Specific needs were voiced to the salesman at the time.
Getting the mattress and chair in my home I found they were not what I had tried in the store. I called the store but their attitude is once you have the items …. They are yours no exchanges or returns. I would NEVER buy from them again. Their policy has nothing to do with pleasing their customers. Terrible management greedy salesmen. I might add that the $1300 mattress that I got is not what they show on their website. The pictured mattress (which was delivered to me) is $1100. I didn’t realize the difference until recently when I searched their site. You buy from them at your own risk.

Reviewed Jan. 28, 2024
I purchased a changing table for my new grandson. The picture was excellent and my grandson‘s parents and I were very happy. Nowhere on the website did it say this would come disassembled. I have purchased lots of furniture from the store and it was never disassembled. I decided to purchase online because I figured that I would get the same level of service. That is not true. The changing table was almost $400. Came completely disassembled. There is a manual to tell you how to assemble it. Raymour and Flanigan covers themselves by a final statement when you purchase items set up. I mistakenly thought that set up meant putting it in the room choice. I never anticipated a puzzle that is going to take hours to put together. My advice is that you stay away from Raymour and Flanigan online because you make it with something that resembles an erector set.
Reviewed Jan. 4, 2024
I ordered 2 end tables over the phone with my local store and decided to pick them up vs. having them delivered. I was sent to a warehouse to pick up the items as they do not allow pickup at the local store in Orange, CT. I went to the warehouse and a gentleman put the boxes in my car as they were heavy and I left. When I got home, I took the less heavy box into my house so I could open it and assemble it. That is when I saw the Prop65 Warning on the box. “Warning: This product can expose you to chemicals including wood dust which is known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to **.”
I did go to the website and it was alarming to know the toxic, cancer-causing chemicals in the furniture. So I called the store and told them I did not want the furniture as they have cancer-causing chemicals in them. I said that was never disclosed to me and it was only because I picked them up and had the box that I found out. The 2 individuals I spoke with at the store were of no help at all. The First Gentleman said not to pay attention to the warning and he was not friendly at all, kept speaking over me and had no interest in my concern. He said, "Once you take possession of the furniture, it’s yours and you cannot return it." After expressing my dissatisfaction, he then said he would get the manager.
A woman came to the phone and also had no empathy and she quoted their “policy” about no returns. I told her this was a terrible customer experience. She didn’t seem to care and just said she’ll send a note to the Sales manager but they rarely make an exception and even if they do they would require a 50% restocking fee!
First, I was NEVER told of their “policy” that you could not return items if dissatisfied and secondly, it was NEVER disclosed to me that the furniture they were selling to me have cancer-causing chemicals in them. These 2 end tables were to go in my finished basement where children play. What kind of company sells such products, then tells you it’s nothing to worry about, and then tells you they will not allow you to return them even given the health concerns? This is not a company that I want to buy from ever again. Sad how little they think of their customers and their legitimate concerns. Selling furniture that have cancer-causing chemicals and ignoring the customers' concerns about that is unconscionable to me.

Reviewed Jan. 3, 2024
I bought a sofa, an armchair, two tables, a console, a mattress and two wardrobes. One table did not suit me, I was offered to exchange it for minus 35%, on the condition if I choose another table. The money will not be returned, I agreed, when I began to arrange logistics for me, they counted another 200 dollars, in the end I had an exchange as the cost of the table. I was outraged and refused to exchange, the manager immediately deleted my account. I respect myself and I won't humiliate myself in front of them because of $500, they're not worth it. It's better not to mess with them.
Reviewed Dec. 31, 2023
We spent over 4,000 dollars on a bedroom suite. We wanted a twin bed with drawers in it. We also bought a mattress for it well I don't know what kind of mattress they sent it sure isn't twin. I can't even get any sheets to fit it is so small I am 5'3 so there is no way my feet should hang over it is a Sealy and within 5 months it has a big dip in the middle. I had serious back surgery so the salesman knew I wanted one that would not sink, now onto the bed. It has drawers but just has slabs since the mattress does not fit all the dust and dirt fall thru on my clothes, we had to order out of their book because they did not have the one we wanted in the store. I couldn't even tell you what it is made of. Kind of looks like some plastic coating on it, PLEASE take your money and go to a good quality store.

Reviewed Dec. 15, 2023
Not enough space to expound on all that went wrong from the store & it's salesperson & manager 2 dealing with a remedy 2 the problem. I am stuck with a $4500 motion mattress. If you are looking 4 a pleasant experience & a quality product, don't go here.
Reviewed Dec. 2, 2023
I would never recommend them. I purchased a living room set for $5000 2 years ago. I have had issues with it since day one. I was told I could get a replacement for the piece that had all the issues but it was never replaced. They waited until I was out of factory warranty and into my platinum warranty before offering me a credit which has all kinds of restrictions. I also have to pay a new delivery and extended warranty out of my own pocket. Again I have only owned this set for 2 years none of the problems were caused by us. Do not purchase anything from here. It will be a waste of your money. They do not care about the consumer at all and only their bottom line.
Reviewed Nov. 21, 2023
I placed an order for a bedroom set in September. I finally received my bedroom set & it was the wrong size as well as damages was on the wood (scratches). I told the delivery man it was wrong and he left afterwards it has been a nightmare. As of today I have no bed and no resolution. I was told I won't have another bed until 2 months. I threw my old set out which just fine for this set and I'm left in limbo. This whole experience has had me upset, stressed and in tears. I will never do business with this company again.
Raymour & Flanigan Furniture Company Information
- Company Name:
- Raymour & Flanigan Furniture
- Year Founded:
- 1947
- Address:
- 7230 Morgan Road
- City:
- Liverpool
- State/Province:
- NY
- Postal Code:
- 13088
- Country:
- United States
- Website:
- www.raymourflanigan.com
