Raymour & Flanigan Furniture Reviews

Regardless of this, the plan says it covers cuts, rips and punctures, so it should not matter how exactly these cuts happened. I was told by this technician that absolutely no "animal related" damage is covered. However, if you look right on this warranty's website, it lists a story of a "happy customer" who quickly had her damage taken care of that her puppy caused. I find that very odd. Also, you will not find any such disclaimer on there that says that animal related damage is not included. I would simply like my furniture repaired the way it should be, this is why I purchased the warranty in the first place. We spent thousands of dollars on our furniture and are very unhappy with the way we have been treated.

A customer service repair service man came out to look at it and he said no charge as it is a manufacturing's defect. Well, now they say I have to pay $54.31 as I haven't the protection plan. This was sent to me like this and I feel they should replace the top, no charge. The repair man told me that I would not have to pay! I had to make a credit card payment today, or they would not fix this.

On Dec.1, 2009, a Raymour and Flanigan technician inspected the product. I received a correspondence that reports that the Sely 461050406 matt was authorized to be reselected, reason, "mfg. defect". Appvd: Clk2. I returned to the place of purchase as instructed and was told I could not reselect without paying more money and the price I paid was $2008 and there wasn't any item in that price range. I was also informed that I would have to pay a $75 additional charge for the mattress to be picked up and that was all that could be done. I left the store with no resolution to this issue. The team leader who verbally relayed this information was Alonzo **. The store manager is Ed **. The Home Furnishing Consultant who assisted is Margret **.

Meanwhile, the total of the furniture was 10,000 dollars and I think that is not fair. The damage is big. First, they gave me a wrong item that doesn't fit in the bedroom. The second is that there is a big crack on the buffet table and a crack on the glass table and the sofabed has another damage on the side. I think that is wrong and I know they are just pretending that nothing had happened. And I persist in that I will return my furniture if I don't get compensated.

The salesman returned to the manager and came back with a $2450.00 offer. Still a little high but it was to be the price with tax and delivery. I requested that the delivery charge of $150.00 be dropped. He thought about it and then asked if I was ready to buy right then and there. I replied yes. The manager turned around and said, "No" sale. I needed time to come up with the additional funds to meet his price of $2450.00. I called back today, Tuesday, July 28th and stated I would pay the $2450.00 requested. I called and spoke to the sales person by the name of Dean, the same person who negotiated the original price and who was with the sales manager at the time of our conversation.

I mentioned that I would be interested in the purchase. He asked he he could call me back. When he called me back the first time he came back with a price of $2552.00, I believe. I mentioned that this was not the price. He told me he believed me that it was $2450.00. He asked if he could call me back a second time. One he called back he said his manager said the price was $2552.00 or so and that the sale was over. During my original conversation no mention of any sale being over was mentioned. I felt something wasn't right/fair and so I am making a formal complaint towards this company's consumer/ sales honesty and reliability dealings. I do this based on the fact that the price changed on the spur of the moment after a second call. I based this on the fact that after checking on line the delivery cost for my area is $110.00 and not $150.00 as stated. This is an unfortunate series of misrepresentations and dishonesty and no consummer should have to be treated in this manner. I believe you need to say what you mean and mean what you say!

my experience.

An added note: Two customers met me earlier and were complaining to meet about the customer service they received from this same company. Giving the benefit of the doubt - I put my good faith in the store manager and representative. This, unfortunately, proved to be very
disappointing. Also, if the sale price was over than the original price of merchandise should have been stated - not a blown-up version of a new and unfounded price.

Thank you for consideration given to this complaint and the on-file notice made toward Raymour&Flanagins.

Wells fargo keep on going up with late fees and penalty. Had me fax papers,and did nothing about the situation.

2) Also in sundays paper, I saw an advertisment of KMart store, for an outside storage bin/. When I went to the store, early Sunday morning, Kmart said they had none. Again how do you advertise an item if it not available to purchase. Again they lost a sale, and future sales due to false advsertment. This is very very disheartening, and I would like to see policies change. The future of these stores are grime if they advertise like this. I would appreciate a reply to my complaint. thank you

Several pieces were delivered damaged. Some of the defective pieces were replaced with other defective pieces, some pieces where not replaced and some pieces the wrong piece was delivered. I would like a full reimbursement for all the items purchased. As well as I would like to be reimbursed for a glass top to protect the table for an additional $300. I would like to receive interest on the payments that have been made ($1,800). I have taken numerous days off from work to be home for the deliveries, some of which have been cancelled at the last minute due to the pieces were not in stock or again came in to their distribution center damaged. I have actually lost money due to the direct result of this companys incompetence. I would like to be compensated for the time lost at work as I am an hourly employee.

I called the company the first chance I got to express my complaints and to request repairs or exchanges for the defective BRAND NEW furniture. When the technician arrived, he was able to repair most of the problems with the exception of the squeaky sofa and a dining room chair. The dining room chair needed a replacement part which I had to wait for. The technician attempted to repair the sofa but on the same day he left, the other side of the sofa began squeaking. This lead to another call to schedule another appointment.

We didn't schedule another appointment until the part arrived for the dining room chair so that the technician can try to repair both in one visit as opposed to two separate visits. I had requested a different technician because the original technician didn't fix the problem with the sofa. They did NOT send a different technician. The same one came back for the 2nd appointment. He was able to repair the dining room chair but unable to repair the sofa. The rear of the sofa now began to squeak.

At this point I had begun to get frustrated. I made multiple calls to the Oakland Service and Repairs department (201-337-0980) requesting to speak with managers or supervisors. I was usually told that they werent available but I would get a call back. I NEVER received a call back. I finally spoke with a manager (Emilio) by calling in myself to express my frustrations. I requested to have the sofa exchanged. It was a brand new sofa that had already been taken apart twice. He insisted on sending a more experience technician and give them another chance. I declined and insisted on exchanging the sofa. At the end of the conversation, he agreed to exchange the sofa and Id have to wait for yet another appointment. He had also stated that if the sofa was exchanged, I could not longer request repairs for the piece because it will no longer be covered by the plan. I feel this is a ridiculous policy.

On the third appointment (7/31/07), two gentlemen brought in the new sofa. That one squeaked too and it was worse than the sofa I already had. This just goes to show the quality of the furniture theyre selling. I had requested the delivery men to leave the original sofa. I was forced to make another call. I had no other recourse at this point but to call for another service appointment. I spoke to Emilio again. He said this time he will send a more experienced technician to resolve the problem. I had no choice, either take the fourth appointment or live with a squeaky sofa. He pulled some strings to get me the first appointment that day.

On the fourth appointment (8/17/07), they did send another technician and he did arrive first thing in the morning. He also seemed more knowledge and experienced. Unfortunately, he did not have the equipment or means to repair the sofa. He stated that the sofa needs to be taken into their repair facility where they have to proper tools to fix the sofa. Reluctantly, I accepted this answer because ultimately I just want to get it fixed. I received a call from a woman by the name of Applelina to schedule my fifth appointment (8/22/07). This appointment was to have a delivery team pick up our sofa to be repaired. I had expressed to her the ordeal Ive been going through. She understood and told me that she would be requesting an early morning appointment (8am-12pm). My work schedule starts at 12:30pm so I need appointments in the AM hours.

Keep in mind, taking away our sofa is very inconvenient for my wife and me. The company isnt able to tell me how long it will take to fix the sofa. They wont schedule an appointment until the sofa is fixed. So lets say it take 2 days to fix the sofa. Then they call me to schedule an appointment for delivery. If they actually honor the scheduled appointment, I anticipate Ill be without a sofa for nearly a week.

Today (8/20/07), I received a call from a gentlemen from the Delivery department. He told me the appointment is scheduled between 10am-2pm. At that point I was very upset and tried to explain to the gentlemen that this wouldnt work for me. He hung up on me.

Immediately, I called into the Delivery department to speak with a supervisor or manager. Again, I was told none were available. The lady I spoke with, Tammy had advised me that they cannot guarantee any appointment windows and if the appointment didnt work for me, Id have to reschedule. At the end of the conversation, I was forced to reschedule to (8/24/07) but still she could not guarantee me a time frame! Again, she was only able to but in a request. If they actually pick up the sofa and repair it, will I get it back by Labor Day to entertain guests?? I requested the companys corporate number and address. She was only able to provide me with a phone number of 315-453-2500.

I called the number and spoke to Kelly. I told her that I wished to speak with someone on filing a complaint against the company. She transferred me to a lady by the name of Bridgette. I also advised her of my request. She placed me on hold only to hang up on me. I attempted to reach the Oakland Service center and today I only get their voicemail.

I am at my wits end with this company. The way they treat their customers is deplorable. The only persons Ive dealt with that have shown any empathy are Emilio and Applelina. The attitudes Ive received from others have been apathetic. Their website doesnt have a corporate address where you can write letters to complain. Attempts to make complaints by phone are given the runaround with phone transfers. I will never purchase anything from the company again. I will never recommend them either.

I finally went into the store and begged them to investigate. The store manager assured me that he would look into it. Two weeks later I called and was directed to the regional manager. The regional manager said he would look into it then called me back a few days later. The regional manager said he'd offer me a 50% markdown to take the furniture back. I asked him if the offer was to discourage me and he said "yes".

What kind of place is this? There is NO service to properly educate customers on this topic. NOTHING is on the website. NOTHING is in their stores. And best of all.. they will offer you some ridiculously low amount to get you to GO AWAY!!

Thanks Raymour... I'll shop at Levitz next time! Count on me to picket your stores!!

Also I asked why the cushions are getting so thin, if I only had the set for a couple of months (me and husband worked all day, we don't have no children sitting on them) he told me that my looked good compare to others, it seems that the with whatever there are stuffing the cushions is not good. I think this is horrible. I think that went you go to the furniture store and spend so much money they should tell you all these thing. Now I'm stock with a living room set that in a couple of years maybe months is going to look like crap excuse the language........

Within days from this resolution, I discovered that the extention piece I had order with the set was creaking and sinking. I thought it was the same problem with the cushioning as the other problem. I Called and a technician came out 2.5 weeks later. The technican found that the piece was completly broken, the wood and wiring was shot! The techician stated that he had to order a new piece. Weeks passed, and I heard nothing. Every time I phoned I was placed on hold and left there for over 10 minutes. Out of pure frustration, I hang up and would call back with the same non-response. Finally, I phoned and said that I was going to file a formal complaint. Miracleously, I received a phone back stating that they had my piece and it would be delivered within a few days. When the technician came, he did not have the new extension piece, but had more cushioning instead. He said the office must have looked at the 1st complaint concerning cushioning, and that I would have to wait again! I had the technician then do a thorough examination of all of the furniture. He found that the arm on the recliner was also broken. He stated that he would put a rush order in.

Now in March 2007, I still have NO resolution. Everytime I phone R&F, I am put on hold for more than 10 minutes. I finally just hang up! My most recent call to R&F Service was today. Only to find that they still have no delivery date and stating some internal misunderstanding. I have been unable to entertain as a result of people being unable to sit on the furniture. I am at my wits in and don't know where else to turn. This was my first time every dealing with R&F and I have no intention of ever dealing with them again! When I spend my hard earned money ($3,297.89) for a couch and recliner, I expect it to be functional! They were quick to take my money, but here it is 7 months after my purchase and I am still not able to enjoy my furniture. Please, please, please help me!

My daughter subsequently contacted the store and expressed concern that a refund would take so long to process as I had purchased the insurance plan as recommended by the store. Mr Jim Kim stated he would investigate and later contacted my daughter to state the check would be issued within 4 weeks. After the 4 weeks there was still no refund and my daughter contacted the store. Mr. Kim stated he would contact Wells Fargo, who is responsible for issuing the check and contact us with a reply. After this yielded no results we asked to speak to the regional manager and were connected to Mr Gallagher. Mr Gallagher stated that he had been informed by Wells Fargo that the check would be cut and sent out no later than 8/27. On 8/27 my daughter received a message from Mr Gallagher to confirm the receipt of the check. She called him back and left a message reporting that no check had been received.

Mr Gallagher did not return the call and subsequent calls to the store resulted in being told that Mr. Gallagher is not at the Yonkers address. It is now mid-September and I have neither received my refund check or any explanation from Raymour& Flanigan. They have not been responsive to either my calls or those of my daughter since late August. To repeat I have no merchandise from the order in my possession since June.

2. On the date of delivery, a pedestal that belonged to the footboard of the bed broke off. Consequently, it has to be returned and reordered.

3. Two to three weeks later the bed arrives. They set it up. I come home from work to check it out only tho sit on the bed and the mattress falls down. When I check it out, 1 out of the 4 screws and bolts are not the the proper screws needed to hold the mattress properly.

4. The service guy comes out. He doesn't have the proper screws for the bed. He makes a temporary fix and says we need to order a new headboard because the screws come with it.

5. Two to threeks later. The new headboard comes. The delivery person says to me, ooh... I don't have the screws that go to this bed.

6. Another 2 to 3 weeks go by and yet another delivery attempt is made only for the next guy to come to our house to put together a bed without the screws.

7. Meanwhile, they finally figure out that someone needs to place an order for screws and in 2 to 3 weeks a new delivery date is set to finally put the bed together properly with the appropriate screws and to deliver the other piece that was on backorder.

8. My order was placed in May. It is not July and on the date of delivery at 7:30 in the morning I get a phone call telling me that I would get a delivery because there was nothing on the truck for me. Now after all this you tell me how would you feel?

In the end I asked for a refund which I had to literally be a b***** in order to get.

Each time it was worse then the next. I felt bad for the poor delivery people coming back so many times. We contacted the chains co owner on the phone and he finally pushed the needed buttons just to get us to go to the companies ware house to review about 5 different pieces of furniture. We finnaly foud a good hutch and a chair and even drove it home in my truck to reduce the risk the delivery people would damage something again. I WILL NEVER DO BUSINESS WITH THEM AGAIN I WILL NOT EVEN BUY A TABLE PAD FROM THEM NOTHING.

BECAREFULL ABOUT BUYING ANY THING FROM Raymour & Flanigan

On Jan. 14, they said they would deliver a new chair on Monday, Jan 20. I called to confirm delivery time on Sunday 1/19, and they have no record for a delivery. Two and half months after purchase, we still do not have a complete usable living room set. The manufacturer is Broyhill; but the furniture company is really missing the boat on customer service. Their motto: "The customers do not need us; we need the customers." Yeah, right! I don't know what to do next.