Mattress Firm Reviews

Purchased a Jennings Hybrid Plush at MATTRESS FIRM August 2018. In January of 2019 this mattress sags on both sides. Called Mattress Firm. Said I could take 12 pictures and claim a warranty or they would send an inspector out for $79.99. Sent in Pics. Received an Email stating they did not cover FLOOR MODELS! Paid $129 for 5 year warranty but did not apply. Mattress Firm gave me a number to call in Florida. Third party inspector said the mattress should be replaced. Received Email stating it came within 1/4 inch of being under warranty. Mattress Firm went CHAPTER 11 and closed 200 stores due to shoddy business OCTOBER 5 2018! LOOK IT UP ON GOOGLE FOR YOURSELF!!!!

I placed an order through Mattress Firm's chat service on March 15th. I was receiving bits and pieces of my order but missing the bulk of my order. Being a patient person, I allowed plenty of time (nearly 2 weeks) to pass before contacting Mattress Firm about the missing items. They asked me to allow 48 hours for them to get a response from their vendor, (Classic Brands). So two days later, a representative told me that my items were not in stock and my order was canceled. She also said someone was supposed to contact me about this but that didn't happen. Now I have to wait 7 more days for them to refund the account. This is such a disappointment. Now I'm left with bed rails and no mattresses.

We went to Mattress Firm here in Great Falls, Montana to buy a new Tempur-Pedic mattress for our master bedroom. There are several mattress stores here in town but what sold us was the “120 night sleep trial” and then when we got there the salesman Zachary told us that they have a 365 day happiness guarantee so we thought even better. We were looking to purchase the Tempur-Pedic Cloud-Luxe which is a very expensive mattress but they didn’t have it. We were told by the salesperson that the Tempur-LuxeAdapt was the new version of Cloud-Luxe. This couldn’t be farther from truth, there is nothing LUXE about this bed.

I have bought three separate mattresses from Mattress Firm (formerly Sleepy's)... I admit that it's convenient and if you negotiate hard you can get a good price I (never accept their first offer). But I have been disappointed three times in a row... the last time today. I ordered a new box-spring and on the phone said my building required an insurance certificate. The woman said no problem. I sent her via email all of the information well in advance and she said she would take care of it. Needless to say when the delivery came it turned out that they had never ordered the insurance certificate...and I was fined by my building.

Mattress Firm in North Bergen, N.J. was very helpful and understanding of our needs. Mr. Thomas ** is a knowledgeable excellent salesman, he help us with every question and concerns we had. We will keep this company for any future purchases and will also recommend it to family and friends. To Mr. ** thank you so much for all your help, excellent customer service!!

When we first purchased our mattress and box spring, it was from Sleepy's and they were bought out by Mattress Firm. We paid a lot of money on this set, close to $2000 at that time, and we found out it was under warranty. So we had to go to Mattress Firm to get our replacement. What we purchased in replacement was a foam mattress because the sales guy told us it was better than springs. Well here we are 2 years later filing another claim for a sagging mattress and a extremely noisy box spring. Literally 2 months back and forth with claims via email, more pictures, more angles, box spring has to be on the floor, please take a video, need a better video. OMGOSH! Seriously?

Mattress Firm has terrible customer service and does not stand behind their products! I purchased a mattress/box spring set paying $1800 in 2018 in North Carolina. Just one year later the mattress sags on both sides and at the corners. The sag marks are clearly visible and create terrible backaches. The box spring is also clearly defective with one corner totally void of and support structure.

6 months after getting our Mattress Firm bed the two front legs blew right off digging into our 8 month old floors. I called Mattress Firm. They referred me to Leggett and Platt who warranties the bed frame. Repairman came and replaced the legs and noticed the two legs that did not break were very loose as if they had never been tightened properly. I was told to call Leggett and Platt about my floor damage after the warranty repair. Leggett and Platt told me that Mattress Firm is responsible as they sold me the bed and also delivered and installed it.

I needed a mattress very bad. Not just any mattress but the adjustable. I first called and spoke with April **, she listen and gave some ideas for me to think about. Yesterday, I went in the store and spoke with April **. She really showed me all types of mattress. She was awesome and she showed that she care. I rate her the number one salesperson. I will definitely refer friends and family to Mattress Firm in Vacaville, Ca. Thank you April ** for all your help!!!

I purchased my mattress a few months ago. I had a problem with it sliding from side to side. I thought it might have to do with the bed skirt I had on it but I finally removed it... Had to actually tear it off as the mattress is too heavy for me to remove any other way. Anyways it didn't help the situation. When I called the Hanover, MA store about it they mentioned putting rubber sheeting between the mattress and stand. This still didn't help. It probably slides about 3 to 4 inches at night but it's a hassle to move it every morning and I'm afraid one of these days I'll actually fall off the bed. I'm well into my seventies so this is a big possibility. The people at the store were not willing to deal with it and say it's never happened before but now that I see all the one star ratings I only wished I had checked here sooner.

I had nothing but good things to say about the experience in the store and at a Home and Garden show where Mattress Firm was on display. I was able to get the product I wanted and am happy with the mattress and the adjustable base. As far as the delivery service that Mattress Firm uses out of Robbinsville, NJ, I would rate them a negative if it was a choice.

I bought a mattress, they did not bother to tell me about it being on backorder. I cleared my entire schedule for delivery BUT was NEVER contacted about it. When I called customer service they put me on hold 6 times for over 40 minutes, only to tell me it was on backorder and wouldn't be available for another 8 days. They offered me a free pillow! No apology, no help for my purchase. They only answer/excuse, sales did not know it was on backorder, I call **! BAD BAD BAD service and NO solution, I am still without a bed for at least another 8 days!

I bought 3 sets of mattresses from Mattress Firm. I currently have a king mattress which is sagging so I called them. The guy at customer service said to take a couple pictures of the mattress and go on-line to submit them with the warranty claim. I drive 150 miles to my condo to take the pictures as he instructed. When I log in to submit them I find that I have to take certain photos with their measuring item in them. I also need to take the king size mattress off and take pictures of the box springs and frame. I don't want to drive 150 miles and 3 hours to retake pictures due to their failure to inform me of the pictures I needed from the start.

I did a Review of Mattress Firm 2/27/19 with ONE Star. I have attempted to Update that Review but can't. I am changing my overall Rating to 3 Stars. Today, 3/1/19, Robert **, our salesman came out on his own time and he and I figured out how to attach the 2 L & P bases to our headboard. Robert was VERY GRACIOUS and it indeed requires TWO people to accomplish this task and he and I managed to get it done - more to his ability than mine as I am older. He personally is worthy of 5 stars. He came out on his own time and without company compensation.

This is the first time my husband and I have done business with Mattress Firm and for sure will be the last. We went to them for our first new mattress and had a budget so we thought we would get a good deal. The one we bought was good one but the service we had to deal with was ridiculous. We paid $1100 for this bed and was to have it delivered on a day we was off work. They had called and rescheduled the delivery on two different weeks cause supposedly their delivery truck broke down.

I ordered a mattress through their online chat for the president's sale. Was told that the mattress would be shipped so it would arrive on March 8th (so basically Adeline, the lady I talked to said she would tell shipping to hold the order until it gets shipped out on a day that would time it perfectly to arrive on the 8th. She assured me twice that this won’t be an issue). Well, the next day I checked the tracking and it showed that it would arrive February 28th, so a week before I even move into my apartment. I called the hotline, left my phone number twice for a call back but was never called back. On the chat I was told then that they had already sent out my mattress. I asked for an immediate cancellation of the order. I was told I would receive a cancellation email within 24 hours. This was on Friday. It's now Monday evening and I still have yet to receive a cancellation email.

Advertised on website if you order within certain hours, your order “Arrives in 3-5 business days”- FALSE! I placed an order on 2/19/19 timestamped 9:20AM, I received Fedex confirmation that it will arrive on 2/28/19. This is close to 8 business days!!! Will never buy from this company again!

Overall I've had a horrible experience with Mattress Firm. From the delivery being charged on me without notice to a misleading sales agent saying the a bed frame would be included with every purchase no charge. I have phone conversations and also emails between the salesperson and I confirming there would be no restock, no delivery charge, pick up charge or administrative fees if I was not happy with a purple mattress I bought. Mattress came with a special event sales giving customers supposedly a free mattress base. The sales person repeatedly told me that I was to keep the base. It was not returnable. There would be no charge for it and that I had at least a hundred and twenty nights to enjoy the mattress. If I found a mattress to be uncomfortable I could return it for a full refund. The adjustable bed base would be mine to keep.

As a consumer, how comfortable the bed would be was not the only selling point. The other selling point was making promises and being assured that those promises are kept. The sales rep clearly stated we would get headboard brackets and that they would be installed. However, this did not happen. Our bed was delivered December 11, 2018. The person who delivered and set up the bed had no knowledge of the brackets so they did not bring any. We phoned the sales rep that we were working with and he promised he would order them and have them delivered and installed. A week or so later the brackets were scheduled for delivery but we weren't going to be home. The person who was to deliver them said they could not leave the brackets on the porch. So they were sent back.

I bought an Extra-firm mattress in Mattress firm in Port Chester shop on last March. But just a few months later, it already has hole in the middle of the bed (just one person used). I went to the shop where I bought it. The salesperson don't want to help to resolve the problem. He sent you to the customer service center. I took the pictures as they asked. You can see there is 1.5 inch dent in from the photos. But they said it meet the factory standard. They don't exchange the faux mattress for you. The message they gave you is that they don't take any responsibility on their merchandises as long as they are out of their door. Stay away from them. You will be away the nightmare.

Bought a $949.99 mattress and in less than 2 years starting breaking down. Went to store with paperwork and was sent back home and told to handle the warranty online myself. Very hard to deal with this procedure, took a couple calls and emails to get results. It’s like they try to make you never to want to deal with them again.

I am now forced to deal with, yet again ANOTHER DEFECTIVE MATTRESS from SLEEPY’S/MATTRESS FIRM... We are on our THIRD mattress after the first TWO were deemed "defective" by a third party inspector and consequently returned/exchanged. I cannot even begin to describe the physical/mental anguish both my wife (140lbs) and I (210lbs) have endured since purchasing our 1st mattress from Sleepy's nearly 10 yrs ago. Make/Model of Current Mattress: BeautyRest Phenom Crossover. Size: King. Price: $1,500.00

Got a bed for the second time in less than 1 year and it has given me nothing but backaches. First one did the same thing so I exchanged it for another one. Not happy spending $1200 for something that gives me restless nights.

I have no complaint with my >3000$ Beautyrest mattress/boxspring/frame that we purchased a month ago at Mattress Firm in Pittsburgh. So far, the mattress has been quite comfortable. My complaint is that with a mattress set of this expense, I was surprised to find that Mattress Firm charged us 100$ for delivery. Maybe I am expecting too much, but it seems that with a purchase of this amount, delivery should have been free. I am sorry that I didn't just refuse to pay delivery and see what happened! Try that, is my advice to anyone buying there.

I purchased a Serta IComfort mattress for my daughter less than a year ago and it's falling apart. I contacted mattress firm about the warranty and because they sold me a mattress without a law tag they refuse to replace the mattress. They take no blame in selling me a mattress and not honoring the warranty. I will never shop there again.

Extremely frustrated with the lack of customer service this company has. My wife and I bought a mattress at the state fair of Texas September of 2018 with the "120 day guaranty" and had our mattress delivered after giving the mattress 45 days like they told us so it would break in. We decided to contact our sales rep Parker ** on November 19 2018. At 1st it went well then the excuses started coming. We decided to go with the Victorian so Parker ok'd to deliver December 8 2018 then he said that they couldn't deliver on the 8th of December and would get back to us. Text us again and said the Victorian was hard to find and wouldn't be able to exchange. He said he could deliver the Victorian on January 5th with a 2 hour window.

It's no wonder this company is going out of business. Numerous years ago, my wife and I bought a Simmons mattress/box spring that had warranty issues and they voided our warranty because there was a stain on the mattress, even though it had absolutely no bearing on the issue. I accepted that even though I was far from happy because there was a stain there for sure.

This is what my comment's about - the Mattress Firm. The company store delivered Hampton & Rhodes Mattress. Came with Box Spring and they delivered them together on 11/2017 and in my life I never thought that I’ve been sleeping with a cardboard box spring. I noticed it before Thanksgiving just less than a year old it started making noise every time I moved so I examined it as I was curious what kind of material or composition they used. What a bad impression that I lift up the box spring and ripped off the black lining at the bottom to see what was the caused of annoying noise so it was a cardboard board box panel.

My experience with this store started very positively. The sales lady Barbara was very insightful and willing to negotiate to get to a deal we were happy with which included a delivery within a matter of days. The delivery company arrived with the bed. They failed to use the “Red Carpet Service”, no booties or red carpets. They supplied a bed that had a large bubble in it due to the way it was stored during shipping. They were unable to identify that Mattress Firm had provided the correct headboard mounting brackets. There was a scratch on the remote for the base. During the delivery of the base and mattress they managed to damage the wooden floor in the bedroom. A scratch roughly 16 inches in length.

I bought a $1500 mattress from a Mattress Firm location near Austin, TX less than 2 years ago. Because I have had several operations on my spine, with the addition of several pieces of titanium inserted in my lower back and neck, I told the store rep as such. We looked at several models, all in the firm category. He highly recommended the mattress set we ended up buying. For 6-8 months it was great. Then the padding started collapsing, on both sides. The bedding was changed weekly, and the mattress was rotated each time. It's gotten to the point that neither of us can sleep on it comfortably. So I contacted the store, and was given Mattress Firm's website, to try and get it warrantied. I did everything they asked for, sent in the pictures, and a week later they said they wouldn't warranty it.

Same as everyone else here. Mattress has huge indent and sag after less than a year. Spent the last 3 months sending them pictures of the mattress per their requests over and over. Sent in claim via their website, via email, on the phone. I've done everything over and over and they have done nothing to replace this mattress. Right now I am sitting on the phone waiting for someone at "customer service" to pick up the phone, I called at noon, it is now 12:19 and no one has picked up. They just give you the run around hoping you will give up. They said they can send someone out to "look at the mattress" but that it will be 80 dollars to send someone out! NEVER buy from these people, they are con artists and do NOT stand behind their product!

My mattress had a 3 year warranty for full replacement. It had such a huge sag by 1.5 years that I had to put something under it just to sleep until I had time to take the bed apart to take all the pictures they require for the warranty claim. They then claimed the sag was due to improper frame, yet my box spring didn't sag at all. I would NEVER recommend anyone buying from this company because they don't honor the warranty.

Purchase a mattress, picked out the mattress on the floor, was told the mattress was on sale. Was told to pick up the mattress at a different location. My nephew picked up the mattress and delivered it to me. Found plastic on the mattress saying PREOWNED. Was very upset. Did not know that I purchased a PRE OWNED mattress and was not informed of this. Called the manager that sold us the mattress and he said that he informed my husband of this. My husband got very angry and went to the location and informed him that he was not telling the truth and that we would not have purchased the mattress if we knew it was PRE OWNED.

I returned a mattress in mid November. It's now mid January and I still don't have a refund. I have moved since returning the mattress and they have mailed the refund check twice to my old address. I called their accounting department and had them update the address on file to my new address before I moved. I finally receive the refund check at my new address and I deposit it. 4 days later the money is taken out of my account. They put a "stop Payment" on the check because it took 2 weeks to get to me. THAT'S HOW LONG INTERNATIONAL MAIL TAKES!!!

I purchased a mattress and was delivered the incorrect mattress I wanted. The mattress was VERY PAINFUL. The delivery person left the mattress outside my door, instead of bringing it in AND the plastic in which my mattress was wrapped in was FILTHY! It had some type of black tar substance on it which resembled oil or tar. I was afraid to bring it into my home because I didn't want to ruin my floor. I reached out to the location and they sold me another mattress, costing me an additional $500. Although I was sold the incorrect mattress and it was the fault of the company, I still had to pay another delivery fee. When I expressed my concerns to the manager, he basically took up for the delivery service and stated, "They are human". He gave me a $50 dollar credit and the delivery for the second mattress DID NOT come on the day he stated it would.

Jerry ** was respectful and courteous and a joy deal with. Very pleasant and very knowledgeable about the product. He did not push us in any mattress. Let us make our own choice. The store was very clean and well presented. We felt very comfortable doing business there.

Purchased a mattress online for my elderly mother who lives in an assisted living facility. Asked specifically for a morning delivery as they close the facility at night and housekeeping/maintenance go home. Scheduled for 9 am. On the evening before the delivery, I get a text stating delivery will be between 5-9 PM. So I call and tell them that was not the promised delivery time and too late for a delivery. They tell me the delivery people set their own schedule and I should not have been promised a morning delivery. I tell them to cancel the delivery. They say they will cancel, but the mattress is on the truck and refund will occur after they take it off the truck.

I told the salesperson that I needed an adjustable bed for health reasons. He assured me that an adjustable bed was the perfect fit. Well, I do admit that the adjustable bed frame was a good purchase but the mattress is the worst thing I have ever slept on. The salesman ensured me that the mattress had "cooling technology" that allowed the mattress to stay cool throughout the night. I strongly disagree with this, it was like sleeping on a heating pad set to high. Then the memory foam mattress conformed to my body a bit too snug. I felt like I was sleeping in a hole and couldn't get out. When I would roll over it was a struggle to free myself. Once free I found myself sliding back down into the hole. Don't purchase a mattress unless you like sleeping in a hole that gets hot, really hot!

I purchased a mattress at the fair. I was sent the wrong mattress by accident I'm assuming. We kept the mattress thinking we'd at least give it try. We were told we had 4 months from the date we'd purchased it to try it out. We thought it was way too soft, but again, thought we'd try it. Shortly after we started sleeping on it, I developed low back pain. I thought that it was just me, not the mattress. We left for 3 weeks to go on holiday. During that 3 week period, I had NO PAIN. When I returned to my home and began sleeping on this mattress, my back pain returned. I began calling MATTRESS FIRM to get assistance in getting the mattress exchanged. Since we'd bought it at the fair, the salesperson was no longer here, and I'd failed to keep his number.

I would suggest that you do business with another mattress company. We put a deposit on a mattress with the adjustable base, and someone called us sooner than initially planned and arranged, to arrange to receive it. When we went to arrange for receiving it, the salesperson seemed unenthusiastic. When we purchased the mattress with the adjustable base, we were under the impression that the old mattress and box spring would be removed from the property, only to find out differently when the delivery team came. The delivery team showed up 1/2 hour early, which was inconvenient and did not seem to be prepared with tools to take the bed frame. He used my husband's tool. The overall experience with Mattress Firm was poor.

Updated on 02/20/2019: After several pictures to prove that mattress has collapsed past the manufacture standards they have refused to still replace the 1100.00 Mattress. I am taking it to the news and filing in court for all my money back plus court fees and them to haul this mattress away. I have had it less than three years and you can't even sleep on it. I weight 122 pounds there is no reason for it to have collapsed. Don't buy if you don't want a company to stand by their products cause this company doesn't.

I purchased a mattress on 11/27/2017 with an adjustable base which was on back order for 4 months. After the adjustable base was unable to be delivered I was offered a different base that was delivered on 03/14/2018. When the delivery guys came to set up the base they removed the pre-existing frame and dropped it on my motorcycle and cracking the faring. I contact the store and was assured that it would be replaced. I'm in the military and was in out on the ship and only got one phone call from the delivery company asking could I wait until he came back from out of town to pick up the part to have it replaced. I never heard from the guy again and subsequently the salesmen that sold me the mattress moved to a different store.

I'm a single mom w/ 2 kids (no extra $) and needed an inexpensive mattress for my rapidly growing son. The sales rep was very helpful, efficient, and didn't try to pressure me to anything I didn't want. I praised her to her boss for this. I bought a clearanced demo, knowing it might not be the best, but now my kid can spread out. Upon receiving it, I see there's a yellow tag noting the mattress has been treated w/a germicide approved in Texas. But I'm concerned as I know regulations in Texas are sparse... And I live in Missouri! I'm concerned about what this chemical is, if it's carcinogenic and now perhaps worse for my son to be sleeping on? It doesn't note the name of the chemical! Help!

We purchased the Sleepy's basic twin for my 22 month old's brand new bed his grandmother bought him for Christmas. The bed came a few days early, I had already contacted one location and I was told to call the Liberia Avenue location and speak with Sean. We took my son's crib apart and put the bed together and left to purchase his mattress. We get the mattress home and it's 3+ inches too small for his bed, too short in both width and length. I contacted the store same night and told him the issue, I let him know this was for a small child, if he jumps and gets a foot caught he could break an ankle, we can't remove the plastic because it needs to come back with is a suffocation hazard and now we have no bed to put him in because the crib is out for trash in the rain. I let him know standard size for twin is 39×75 and This is also listed as standard on their own site, not to mention the mattress itself is advertised as standard size.

I brought mattress and adjustable bed from Mattress Firm. I had to exchange original choice because it broke. I was given this bed that I never see in showrooms and no pricing. My total bill is $3500. Very expensive for a mattress that is beginning to sag and very uncomfortable and a bed that I cannot compare pricing!!

We purchased a Beautyrest mattress from Mattress Firm in Glendale, Az ONE year ago. It was $3,000.00. In one year the mattress springs broke down under the pillow top and we could not sleep on the mattress! The inspection was $90.00 to come to our home to fill out a report on the mattress. He said the mattress was way too soft for people with back issues, which we have. He was amazed that it was $3,000.00! Well, Beautyrest and Mattress Firm neither one will do anything about the product which is now in our garage after one year! PLEASE do NOT buy a Beautyrest mattress or buy from MATTRESS FIRM!!! This is a NO customer service store and a NO customer service product!!!

I purchased a king size bed with the adjustable base. The sales staff was helpful and courteous as they sell you everything from sheets, to guarantees. By the time my purchase was complete it was near $4,000.00. Within the 120 day time frame I have been thinking if purchasing a king was a mistake for us. Before the time limit was up, my husband went back to the store to talk to the manager and ask if we could exchange our purchase for a queen size. She said she needed to speak to her manager and she would get back to him. When she called back, she said they would exchange the king for the queen at an additional charge of $350.00 for the queen size adjustable frame because the adjustable frame was not on sale but would give me that as a discounted price.

Worst mattress I have ever had, We purchased Serta iComfort king mattress. Just after 6 months it started to sag so bad that it gave me severe backache. When we measured it was clearly covered within the guidelines of more than 3/4 inch. I am highly disappointed with this mattress and the warranty department, as they didn't take the responsibility of their product but tried to find reasons to void the warranty saying that although we do have center support we needed 5 horizontal slats as well.

We purchased a Purple mattress and adjustable base the day after Thanksgiving. It was supposed to be delivered last Saturday (12/1/18). When I didn't hear from them, I called Friday night and was told it wouldn't come until Wednesday. (Note that they didn't call me. I don't know what would have happened if I hadn't called.) Since we were getting rid of our old bed (not just the mattress, the whole bed), we got rid of it Tuesday night. I reorganized my work schedule to be home for Wednesday. Wednesday afternoon I get a call that it won't come in until Thursday. I reorganize my schedule again. On Thursday I get a call - "I'm afraid I have bad news..." And the lady can't even tell me when I might get the bed. ("Hopefully over the weekend.")

I paid over $1,000 for a mattress that was supposed to be hand delivered tomorrow. I have the transcripts from when I ordered the mattress which clearly states "Your mattress will be hand delivered on 12/09, and you will receive a call the day before to give you a 2 hour window of delivery." The website also states it will be delivered on 12/9. It is the day before my supposed delivery, and I never received a call about my 2 hour window, so I wrote, and the lady I spoke with said "I'm sorry, but your mattress will not be hand delivered, and you won't receive it on 12/9, nor can I provide you with a delivery date." EXCUSE ME??? I feel completely cheated and lied to. I WANT MY MATTRESS!!! It's crazy because this happened before. I guess I'm twice the fool for believing this company! Ughhhh!!!

After less than a year, our Serta mattress developed impression where you sit on edge before getting into bed - put in a warranty claim which was denied, then paid to have "third party" to inspect. Findings were that impression were considered normal. Feel that a $1,000 mattress shouldn't develop dents in such a short time. Also, don't waste your money requesting a second opinion. Hopefully, the mattress will last a few more years before we have to replace it.

They charge for local delivery, give you a 2 hour window the day before, BUT DO NOT HONOR THE TIMEFRAME!!! Negotiate terms that the delivery must be in their window or should be for free. Low quality delivery -- no dispatcher or driver called...

We purchased a memory foam mattress from Mattress Firm. A really big part of our decision to purchase from them was that we’re remotely located out on Long Island and they're very close to where we live. The sales rep was very friendly and super helpful. He did a nice job and we liked that he wasn’t super high pressure. The product that we got is good and I’m satisfied with it. It was exactly what we thought we were getting. I would recommend that people go to the Mattress Firm store we went to.

We bought something from Mattress Firm in the past. This time, we purchased a mattress and a base for the kids room and the quality is worth it. The sales rep I had was a good guy, too. I like his service and everything was perfect.

I had a fine experience with the sales and customer service teams in Mattress Firm. I purchased a queen-sized mattress, and it's working out fine. I'd recommend Mattress Firm. They did a fine job with me.

I buy queen size mattress almost a month ago. I call yesterday to the store cause the mattress is very soft. I work nights so I never sleep in my bed specially this time cause I have a friend visiting me. She was telling me my bed was so soft but cause I laid just a few times I didn't notice. Yesterday I call the place where I buy it. The seller was very nice all the time, easy to change and blablabla. I told her I didn't like the base. I find useless the foot side so I ask very kind if I can just change for the electric head. Immediately said NO even is going to be a month when I buy it. I need help cause I think isn't right to buy something I don't enjoy!

The mattress I ordered was delivered and found to have a large mold stain. The delivery team was apologetic and said I could call to request a new delivery. I didn't think it was a huge deal, these things can happen, but the ensuing experience with customer service in trying to order a new one made the issue a million times worse. It is very hard to get someone one the phone as wait times are routinely 2 hours. I used the online chat service, which although still slow, was faster than calling.

I ordered on the phone Sleepy 12 inches quilted foam gel mattress and they offered promotional free spring box, two pillows and mattress cover. The mattress didn’t extended to 13 inches and I paid the difference (total $ 867.00) and reorder 14 inches same type of mattress. This one inflated just 12 inches, but was enough for my needs. This mattress gave me terrible back pain and I intended to return.

I bought a $8,000 massage chair in June at the fair through Mattress Firm. They delivered the chair and one wired remote... but no wireless remote, instruction manual or another equipment that comes with the chair. I have made 3 calls to the salesperson and 4 to customer service. NONE of them returned the call or sent the equipment or followed up. Here is the case # ** they created. This is horrible customer service with a capital H.

The company called and resolved my issue. The bed was exchanged and they were very helpful.

My delivery was sent out wrong. Waited an hour on hold on the phone and was disconnected from service chat. I would give this company a 0 rating if possible. The delivery guys were about 0 helpful and couldn't get out of the house fast enough. "Not their problem". Really? You make the wrong delivery and it's not your problem? Give me a break. Just terrible customer service.

I bought a King size hybrid mattress 116 days ago. I spent close to $1700 on the mattress. I began to notice body impressions. Not huge or terrible, but enough to make me question the mattress. Less than four months seemed too quick to have body impressions. Right? I was considering exchanging the mattress for something that wouldn't get body impressions. I knew I needed to decide quickly because the 120 day guarantee was ending soon. My husband and I went back to the original store. I told the salesman my concerns. And that's when the fast-talking double talk started. He said ALL king sized mattresses get body impressions. After less than 4 months? That didn't seem right to me.

I bought a mattress and a box spring from Mattress Firm and it was a good experience. They were in a convenient location in my town, and it was pretty easy to just go and pick what I wanted. After looking on my own and picking what I wanted, the sales rep helped me. It was strange though that when the rep looked up the delivery schedule, they were all for Sundays. I also misjudged as I needed a mattress that's a little softer and I got one that's firmer than what I thought it would end up being. Nevertheless, the products have good quality.

We just purchased a new home and we needed new furniture. Mattress Firm had a sale and they also have a military discount so we went to them and bought three mattresses. I had gotten the full mattress and then a queen, and finally a twin mattress. They’re good mattresses. We got this cover for them that keeps the bed bugs away or it keeps it from getting dirty.

Mattress Firm's sales rep was phenomenal. He listened to my needs and let me try out every bed that I wanted. He recommended all the beds that he likes and I fell in love with one of the beds that he recommended. I purchased the mattress and so far, I love it.

I went in the store to search for a quality affordable queen size set. Initially Annette, the saleswoman at the Denver store, was soft/pushy, meaning she provided information then allowed me time to lay on the bed. She then proceeded to run a credit check when I didn't want one done, but she pushed through my objections and did it anyway, including getting my social security. I didn't stand up and say 'NO' because I know these delete, but it made me uncomfortable and I felt "pushed". She then continued to push more, and got angry when I said that I would think about it.

Updated on 02/21/2019: This is been going on long enough with your company messing with my life. I have been stressed out with Mattress Firm store changing terms of an agreement that I have via text and online chat messages saying you were changing my terms back to agreed 89 a month interest free. I get a statement from synchrony bank and min payment is $157 still Telling me since end of November! I want my MONEY back come get the beds and frame as I have said since the beginning! This is enough of your company breaching a contract and changing the terms! I paid $341.59 of the bill not the agreed in writing $89 a month! You breached the contract again! I will go to a lawyer, news stations, everywhere on the internet, to get my money back and get out of this stress! Return my money, take back the beds, and frame!

My friends told me that mattresses from Mattress Firm are good. I got a head-up adjustable bed from them. The rep who helped me was nice. My back used to hurt but now, with my new mattress, I do not have a lot of pain when I wake up. My experience with it has been great.

I purchased a great mattress about a year ago from Mattress Firm and was told about my warranty. I submitted a claim because the mattress sinks down really far when pressure is put on it. Also there is a noticeable depression in the mattress. I submitted a claim and then called because I heard no response. Waited 45 minutes and a lady answered and asked for more pics. I sent her more pics and she was to email stating she got them and she never did. Her name was Gwenlyn.

I paid in full for a new mattress set, delivery, and to remove my old mattress set. They delivered to the wrong address and person signed and took mattress. I need a refund 5 days and the wrong address still has the mattress (gross). Store and district managers could not be any ruder to me. I feel like I have been robbed of over $1,000. PLEASE do not buy from these people! I gave them the correct address and paid in full, so you would think the store would be nicer to me but act like they do not even care. If you buy from this company your mattress could have been used and sitting at someone's house for days!

On Sunday, I purchased $1700 worth of product from Mattress Firm store in Santa Rosa, CA. I was told it would be delivered to my vacation home in Truckee, CA on 11/20/2018. I received the automated call evening of 11/19/2018 telling me it would arrive between 9:15-11:15 am. At 12:15 pm on 11/20, I called Santa Rosa store to ask when they would be arriving, as they were 1 hour late. Upon further investigation, I found out that the mattress was ripped at the warehouse, and there wasn’t another in stock. No one had bothered to tell me until I called to check on delivery. I am renting my home out this weekend, and needed that mattress. Santa Rosa employee was kind enough to call a store in Reno who said they had one, but I would need to pick it up.

I purchased a mattress and box spring from the Linden, NJ store. I was told by the salesman Tony it was new and clearance from another store that was closing. He reviewed the order line by line (with him holding the paper). He then sort of folded it to have me initial it. He then printed my copy and folded it and handed it to me. Everything seemed ok until I received the text to confirm the delivery and I saw the line that stated the order included "pre-owned" merchandise which to means USED. Tony totally skipped over this line. Unfortunately I was in a spot and needed bedding and had to take it.

We liked the mattress we tried at Mattress Firm and the salespeople were good. It was easy dealing with them. We asked a couple of questions and they were knowledgeable. We bought the box spring, the king size mattress and pillows too, and Mattress Firm delivered them. We're sleeping on the bed now and so far, we like it.

I purchased my Tulo in July. When I first went to the store, I actually preferred the Serta iComfort but it was out of my price range. I was told the Tulo was comparable but less expensive and I still had the benefit of the 120 night guarantee. I’ve tried to like this bed and I just can’t. I decided to opt for the Serta. I was supposed to have the exchange today and the delivery people claim “stains” and refused to perform the exchange stating Mattress Firm denied it. He told me Mattress Firm was calling and it was only the delivery dispatcher who was telling me to call the store. Drivers left before I could even get an adequate explanation.

I purchased two mattresses from Mattress Firm about three years ago and I purchased again recently and got an Ashaway Plush mattress. The sales rep was great, very helpful, and very quick. I had the same mattress for my younger daughter when she moved out of her crib ad the other one was so mad that her mattress stunk, that she needed a new mattress, so I had to buy the same one we had for my younger daughter. My daughter really likes it.

I’ve never been more disappointed in a product(s), or customer service. I purchased 2 different mattresses, and both came nothing like the mattresses in the store. Both mattresses I purchased were supposed to be soft, both came feeling more firm than the ones at the store. The first attempt at sending back the mattress was a nightmare, the person who came to pick it up was very rude and left without informing me what was going on. After that was finally figured out I did go in and purchase another mattress in hopes of having a better outcome, also costing more money.

This past Friday 11/16/2018 I went out looking for a mattress. I ended calling Mattress Firm on Clovis Ca. Lady tells me as soon as I call in "come on over it is best that see our mattresses." I was fine with that, it is understandable. She sounded as if she was in a hurry. I called up again to get address as to gps it, then calls went thru but she hung up again and again and again on me. I was like well, I guess she is busy. I pulled into store. No client around but herself.

We were at Mattress Firm to get a mattress for a guest bed that we don’t use very often. So we weren’t looking to purchase anything high-end. I went with Mattress Firm due to the ease of getting the mattress versus trying to go through someone else. The representative was okay. I got a mattress and a bed frame from them and it was easy to be delivered.

I purchased a Sleepy's Hush Pillowtop Mattress (firm) at the end of March and realized after over a month of sleeping on the mattress that I had daily hip pain. I could barely walk because of the pain. After going back to the store in July and speaking with a salesperson, I stupidly purchased what I thought would be a better mattress; a Sleepy's Reserve Pillowtop Mattress (plush). Now I have lower back pain and hip pain. There is nothing plush about this pillowtop mattress. I wanted to return the new mattress and was told that because I made a return the 120 day policy doesn't apply to the second mattress that was purchased. I would never recommend anyone to purchase a Sleepy's mattress. I've never had this problem with any mattress that I've purchased.

We purchased a Laura Ashley Elena queen size bed and split box spring for $1800 in September, 2016. The bed is horrible, sags like a cavern in the middle (our combined weight is about 300 lbs), we rotated the mattress monthly and can no longer sleep in it. We filed a warranty claim but because we can’t find the GIANT tag placed in the middle of the mattress head, Mattress Firm will not honor the warranty at all. All of the other tags are present and we have the full receipt. They offered a 20% off coupon and an “oh, well”. This was a huge purchase for us. I can’t stress my disappointment in how unaccommodating they were especially with an $1800 purchase. Not planning on using or recommending this company again.

We had a weird circumstance in that we were buying our mattress in Illinois but we were moving to Florida. So we wanted to choose somewhere that we knew would have more locations in both places. Mattress Firm's Labor Day sale was also going on and it seemed like a good time to buy. We were the only people in the store that day so we wanted to try a bunch of different mattresses since we understood our situation. We didn't want to spend a ton of money but we also wanted to get a really nice mattress that will last us a really long time. My boyfriend and I also had different tastes in what we wanted in a mattress. And the sales representative was super helpful.

I went in to a Mattress Firm Store and was aggressively met by a sales associate. I told the sales associate that I was just out looking at bedding options. He asked what I have seen and where I've been so far. Showed me some top of the line beds and my wife and I tried a few out. Undecided but narrowed down a few choices, the sales rep told me that the sale ending that evening and he would not be able to match these prices again tomorrow. He convinced me to buy the bed we're considering assuring me we could exchange it at a later day and still be able to keep the discount provided. The delivery was a nightmare! The delivery date was change several times, waiting twice at the new house yet to be moved in for the entire day. Finally the beds arrived, one with no box spring and frame. The other without the mattress! We complained and expressed our frustration and the response of the associate was very matter of fact.

I purchased two mattresses and a box-spring, the first time with Mattress Firm, and then I bought another mattress and box-spring. Their sales people were pleasant, helpful and knowledgeable. Their delivery team was also very professional. They were on time, were polite and they did the job. They weren’t messing around. It was worth it. I would refer Mattress Firm. I had a productive time with them.

We paid over $1000 for our king mattress and after a yr a side of the mattress gave out where the coils/springs were and we're laying on box spring. We sent in pics but Mattress Firm won’t do anything. There’s a gaping drop hole in our mattress and it drops into the box spring. We took several pictures. I don’t see how this is legal.

I attempted to purchase a shorter mattress box but the order form was written up as the regular size, which will obstruct a cabinet door over the foot of my bed. I didn't realize the mistake until too late. Apparently, I'm supposed to know that "2015 BRWC Box Twin Reg Prime" stand for 9 inches and the 4 inch box is called "low profile". Furthermore, the window for delivery was projected 10:45 am - 12:45 pm. The actual call came at 9:15 am for their 9:30 am arrival! Due to serious sleep irregularities and health issues, I was still asleep when the call came and was not at all fully awake for such a delivery 1 hour 15 minutes early.

I love my new bed from Mattress Firm. My case worker selected it for me. I’m a senior citizen and she got it in with a grant. The bed was delivered to my home and everything was good with the delivery team.

I bought 2 queen mattresses and a refurbish adjustable base in September. One queen bed came with its box that I personally took from the store I purchased. The other queen mattress was delivered to me without a box. The delivery was smooth and easy. A few weeks ago, I felt something crawling on my arm. To my surprise, a damn bug! At this point my husband and I are looking all over the mattress for signs of bed bugs. Couldn't find anything. I put my sheets to wash. Put new sheets since I couldn't find any sign of bed bugs. Thought, ok maybe it was some other bug. Just last night, the same thing happened. I felt something crawling on my arm again! I felt how I squeezed the hell out of it.

Buyer Beware... When you are offered a "floor sample" at a reduced price... What you will get will be a pre-owned mattress. It not only happened to me, but also to my niece. There is a red stick on the mattress indicating it was pre owned and had been sanitized. This from what I read online is a pretty common tactic with them. It is a clear misrepresentation of what you think you are buying. My mattress was purchased in the Sicklerville New Jersey store in April of 2016.

We bought a mattress and were told it was a never used floor model. We got it and in big red letters it says used and second hand. We would never have bought this mattress knowing that. This is fraud and the company better make it right.

I purchased a mattress from Mattress Firm and a couple of months later it was not usable. When I would lay on it with someone else I would roll down, it started sagging just 2 months after purchase. I have submitted two warranty claims and both denied, I get the run around on measurements. I explained I did not want a refund but a new mattress since this one had something wrong with it. This mattress is totally unusable. The company doesn't care about customer satisfaction at all!!

We've purchased previously from Mattress Firm several times. The last items I got from them was a queen size bed, a pillow top, and a bed frame. The sales rep was helpful and she knew her product. After giving us all the information, she let us select the product that we felt was right for us, and there was no pressure.

I paid top dollar - over $2500 - for my mattress. It was supposed to be delivered between 1:15 and 4:15 pm today as per their phone call and text to me last night. When they were not here by 4:30 pm, I went to the chat room on their website. The customer service agent tracked the delivery and found out the truck broke down and the mattress won't come until close to 7 pm tonight. I understand trucks break down but no one gave me the courtesy of calling me so I could run some important errands I needed to get done today that I was saving until after the delivery to do. A 3 hour delivery window turned into a 6 hour delivery window without any consideration of my time. Not a good way to run a business.

We purchased from Mattress Firm about 10 years ago. This time, I got a King-size mattress and a box spring. They are close to our house and they seemed to have a lot of choices. The sales rep was very informative and a nice guy and for the delivery, they gave me a window of time and they were in here during that window. I was pleased with those guys from Mattress Firm. Go give them a try.

Warranty denied on a $2,200.00 Serta iComfort: We bought a king size Serta memory foam type of mattress in April of 2014, after being assured that the 10 year warranty would cover the foam losing its memory. We paid $2,200 for the mattress. The mattress is so uneven now, even though we regularly rotated it side to side. I have been having neck and back pain for months and just chalked it up to my workouts. My husband has been sleeping on the couch or the floor. Granted, it took us a while to put two and two together, but realized after traveling a lot for work, that we actually got sleep and didn't wake up in pain.

There was a lady that I know that was having a rough time. She needed a mattress for her son and I wanted to buy one for her. I live right down the street from Mattress Firm and I had a good experience with them that time so I went back. I then bought a box spring and mattress for my mother-in-law. The sales reps from both times were great. I told them what I want in a bed and asked how I could go about doing it, and they did everything they could to help me out. Then, I went back and bought another mattress and box spring for my daughter. And then last week, I bought for my son. My kids love them! So I'd tell a friend to go to Mattress Firm. Their service is great and they do everything they could to help you.

I purchased from Mattress Firm a few years ago in my lake house up in Wisconsin. Then, I went to buy a mattress from them about a year and a half ago and bought another mattress a month ago for my son. We stopped at the first place we went to and in my area, there’s a Mattress Firm in every corner. In fact, in one corner, there’s three of them. I had a sales guy help me and he did great. We had the mattress delivered to us and the delivery team was very nice and wasn't messing around. However, there’s a part of the mattress that’s bubbling up already. Nevertheless, the prices were very fair and the mattresses were very nice. People should buy one.

Associate was very helpful during the actual sale. And sold everything I wanted. I wasn't told the standard bed frame was nonreturnable. It was extremely high and my granddaughter cannot get in and out of the bed, so I'm stuck with not being able to use it. My adjustable frame didn't work so I had to sleep on the couch because they had to take the frame back to the warehouse. I had to wait 3 days for another and was given an inconvenient time for delivery causing me to scramble to find someone to be at the house. I was sold a headboard to a bed that cannot accommodate a headboard. The sale rep should have told me this initially. So I'm stuck with this purchase also. Over $200 of products I cannot use!

Mattress Firm's reps were knowledgeable and the delivery guys were very good. I got the mattress that has some cooling stuff in it. I like my mattress and I’m happy with it. It’s just that I paid almost 1,200 for it and I didn’t get anything extra. They were offering a promotion a week after I got mine. When I went to pick it up, they said, “No. It’s different.” So I told them, “You should have told me that before. I would have waited a week and gotten something extra.” Still, I’m satisfied with Mattress Firm.

Approximately one year ago I purchased a mattress and adjustable frame from Mattress Firm. It is a King size mattress and was one of their top of the line items. Over the next few months the top layer of the mattress began to shift to the right side of the bed. The right side now hangs approximately 3-4 inches over the lower section of the mattress. It also sags in various spots on the top. As per Mattress Firm's instruction I submitted a warranty claim as the mattress was only 10 months old.

I was looking for the mattress for my girls' bunk bed, but I got too many issues with Mattress Firm. I did everything online. But one was too big, so I returned it and I had to wait two months until they give me a new mattress. I called several times. Sometimes somebody called and said they were gonna email me the number to call. I spent 30 minutes to an hour on the line and no one answered. Then I finally found Linda who was so nice and kind. I was so upset with Mattress Firm at the beginning, but I was so happy in the end because she helped me so much. She promised me that I would get my mattress in two days, and I got it before two days. It was my first time purchasing from them and everybody was so nice.

I purchased some mattress, two pillows, two mattress protectors and blanket sheets from Mattress Firm. I used Synchrony so I was able to do the financing. The delivery team was made up of awesome and nice guys. They made the process quick. Mattress Firm is a good company, and their products are awesome. They have the best pillows.

Worst delivery and service. I was sent a broken bed frame and the delivery guy told the warehouse that it's broken. But they still asked him to deliver it to me. I rejected the delivery and rescheduled for next day. The driver came and seems he called me. I never got a call. I paid more than $1000 and it's been a week that I am waiting for the mattress. I just moved from east coast with family and we are sleeping on floor. Forget about compensation, they are yet to deliver my mattress. Pathetic!!!

Just recently we decided to shop again at Mattress Firm. A year ago we purchased a bed and used the "90 days" option which was pretty easy and simple. Pay a fee to a third party company called Progressive Leasing of $59.00 then you have 90 days to pay the total Mattress Firm sale price plus the taxes from the initial sale. THIS IS NOT THE CASE NOW! 90 day option IS NOT SAME AS CASH PLUS $59. But Progressive fine print adds an additional fee (I presume interest) and we have been unable to switch to the 90 day option which is promoted by Mattress Firm at point of sale.

Once I posted my complaint to ConsumerAffairs, I was immediately contacted by a Matress Firm representative who resolved the situation. I couldn't be more happier with the outcome and the gracious and professional way the situation was corrected. Changing to 5 stars.

We had purchased from Sleepy's, which was acquired by Mattress Firm. I didn't like the mattress that we got at Sleepy's. So, Mattress Firm had to replace it this time. I liked the Simmons Beautyrest products, which they feature, so we went back and got a king-size mattress. The sales rep was very professional and he clearly knew how to sell. He listened to what we were interested in and took us through the different levels of firmness. He also double checked to make sure we weren't interested in the different products and he didn't pressure us. We were in, and we were out. And the delivery went well. My chiropractor has recommended this particular brand and firmness, and the mattress meets all expectations. I'm glad I made the change.

This company is horrible to work with and provides the worst customer service. The return policy is a complete lie and the money back guarantee is NOT TRUE. They only offer partial money towards a new bed and then when they come pick up the old bed they refuse to take it and say it's not in perfect condition. It's all a scam. It's the worst company I have ever worked with and the product they sell is priced terrible. Customer service is terrible as well.

On 09/21/2018 I purchased a mattress with a "bunky board" from the Yale St location in Houston, TX. On 09/22 the mattress was delivered and the drivers damaged the walls and woodwork in my stairwell. The bunky board was really heavy. I immediately received a call from their team lead. The delivery guys reported the damage. On 09/23/2018, she emails me asking for pictures of the damage. I respond with pictures. Subsequently, I am in contact with another team lead. He explained how difficult it is to find a contractor for such a small job. The team lead sent a repair person to my house on 09/24... This person was most likely an unskilled day laborer. Based on his explanation of how the repairs would be done to my new construction home, I asked him to leave. I sent an email explaining this to the original team lead.

I tried out medium mattresses in the store and that was what I wanted. They delivered a firm mattress, telling me that the firm mattress is really a medium mattress and that I should wait 30 days for it to break in. I waited the thirty days. The mattress is still very uncomfortable. It is much too firm, it is not what I wanted. Going to the store was frustrating. I was told that for an additional $200.00 I could exchange the mattress but it would be the same mattress. For $500.00 I could get a different mattress. So much for 120 to exchange and so much for Mattress Firm.

I called Mattress Firm on Friday at a "clearance/outlet" kind of store. I spoke to a lady that told me they had 50% off pricing on floor model and used ones. I never purchased a used mattress before and wanted to know if it was cleaned. The lady over the phone stated it was cleaned hospital grade sanitized, but the floor model ones are not. I also asked DO they do same day delivery. I was told that they do. On my drive from one of my errands to get to the store that helped me over the phone, I put Mattress Firm in my GPS and there was one less than 10 seconds of me turning onto the highway. I went in, found one I couldn't stop going to.

First and foremost, never again will I be a patron of Mattress Firm. It took them such a long time to process my order, nearly a week, so I decided to cancel. Mind you, no one could tell me what was going with the order, and it had not been shipped. I was frustrated. After the cancellation, the next day, I get an email from FedEx saying it was on the way! Like I mentioned, I had previously canceled the order. I call again and inquire about it, and I was assured that the item was still at the warehouse, and would not be shipped. I had to basically cancel it again. She assured me that the item would not be sent to FedEx and that I would get an email from her in the morning once she confirmed the warehouse intercepted the order. However, in the morning, guess who gets a tracking number... ME! They sent my package out, and did not cancel, and the order that I DID NOT WANT, was now on the way.

The sales representative I worked with at Mattress Firm was really knowledgeable about the beds and the mattresses. That was one thing that I liked about her. She explained how everything worked with the different beds in the store and she did it very well. The delivery people were great too. They were really nice gentlemen. They had to come up the stairs with the bed and there was no problem. They set it up and showed me how to work it. But I’ve been worried about one thing. I’m not sure when I was supposed to make my first payment on the bed. I went back through the paperwork and I couldn’t find it on there. I have not heard from Mattress Firm or the bank that financed it either. That aside, I've had the adjustable bed for almost two months now and I've been happy with it.

My mother has been in my house for a couple of months and I bought her a bed from Mattress Firm. She's 72 and she needs a good mattress to support her back. And it was a good one, not a cheap one. The reps who assisted us were marvelous and very nice. They weren't pushing or trying to sell us the most expensive like everybody else. They gave us a lot of options and different answers to let us decide what we wanted. The delivery team was very good as well. They were on time and were very helpful with everything. So far, the quality of the product that we got is excellent. I'm even thinking to buy a king size because they were helping me. I can purchase a new one and get a credit.

We bought mattresses and a bed frame from Mattress Firm. The customer service was great. Moe, the rep, was really helpful and hooked us up with a good price. We're really satisfied with our purchase. I'd tell others to go visit Moe.

I'm renovating an old house and I wanted one of those memory foam beds that comes in a box. I purchased a king size memory foam mattress and frame from Mattress Firm and their sales reps were great. I picked up my items and I was able to get that king size up the stairs of the house without too much trouble. Everything was perfect and better than expected. It was a good shopping experience and I've told two friends to go to Mattress Firm.

Our first experience with Mattress Firm was great and the second one was just as lovely. They are the only place to buy a mattress in our town unless you shop online, and their rep was very polite and patient with us as we tried a bunch of different mattresses. We didn't know much about mattresses and we relied on his expertise if we had a question about how they were constructed. He gave knowledgeable and correct answers. The mattress we bought has been good, and we would recommend Mattress Firm.

Given Mattress Firm's proximity to our house, we decided to purchase from them and, over a couple of days, we bought three mattresses. We like two of them. We got one of them for my aunt and we picked what we thought would be okay for her because she was not able to get to the store. However, it was a little too soft. She's 90 and she has difficulty getting out of the bed just because it is a little too soft.

I have bought from Mattress Firm in the past and I had a good experience with them. Recently, I got a Posturepedic mattress and the variable frame. As soon as I bought it, the pricing on other places seemed a little bit lower but the rep was very attentive, knowledgeable and respectful of my timeline. He was very informative with the details that I needed and helpful in making my decision. They delivered it and it was all good except that they had the kit to walk into the apartment with booties on and they didn’t use it.

I purchased from Mattress Firm before and this time, I knew what I wanted, so I went in and said, "I need these mattresses." Mattress Firm delivered them and the delivery people were fine. The mattresses were for my kids and so far, so good.

Mattress Firm has a good price and they are in a convenient location for me. I was moving so I bought a regular mattress and a bed frame. The sales representative was good and was everything one would expect. However, the store was running low on stock so the time from purchase until it was available for pickup was a little longer than I expected. Nevertheless, the products are good.

I needed something close from where my mother lives and I went with Mattress Firm. Also, I liked their ratings on the website. I got my mother a mattress, box-springs, and a frame. When the installers came in, they set them up and left. Their sales reps were very helpful, too, and my experience with them was excellent. But I probably drove them a little nuts because I kept calling multiple times asking more questions so they could educate me. My mother has dementia and she is in assisted living, so it was a difficult situation and I asked if we could return the item if she decides she does not like the thing we bought.

Mattress Firm was good all the way around. My friend told me to check it out, and so I went there to get some pillows, and they had them on sale. Also, I wanted to change out my bedroom, and go from a queen-size bed to a full bed. The sales representative was great. He knew what he was talking about and was courteous. He explained as he showed me the differences in the prices, and the differences in the product itself -- the softness, and the pillow top, and just different things that I really wasn’t aware of. He had me sit on one and feel it, and I liked the firm one better. Go check them out, they are nice and they'll give you a good deal!

I attempted to make an online purchase but was unable due to issues with the website so I started a chat and was able to complete the order. I received a confirmation email stating I had made an order and that delivery was to be the following Tuesday. In a few more days another email showed up with a link to check tracking. I used the link the day before scheduled delivery but it stated nothing was found so I started another chat session and was told the tracking wouldn’t show up until the scheduled delivery date. I proceeded to inform the chat person that I never received the phone call from the store to schedule my 2 hour delivery window and was told they have until 9:30pm to call and to call customer service at another number if I never receive the call from delivery.

I saw an ad for a mattress with an adjustable bed and then the rep from the Mattress Firm store I asked from was very rude and didn't care if I bought anything at all. He showed me Mattress Firm's basic adjustable platform and then the cheapest mattress. I purchased it and I got it home, and it was like sleeping in a hospital bed. But in the store, it felt all right just lying on it. I was really thinking about the price, so within my timeframe, I went to a Mattress Firm that was closer to my location to do an upgrade. The rep there was very nice to me and when their crew picked up the old mattress, they told me they would take the base. According to the store, however, they weren't supposed to take the base, but they got permission to do so. It was all just messed up and I got charged for that base which I should have gotten credit for.

I did an online search and made the purchase from Mattress Firm over the phone. I got a tulo Mattress and it was not what I thought it was going to be so I had replaced it with another. I was told that the mattress was gonna be firm and that it was gonna arrive at a certain date but when I got it, it was very plush and it did not arrive at the right day. They also sent some frames in the wrong place so I had it canceled. But then the people at the Mattress Firm in Lake Oswego were very helpful in helping me to find a correct one, and they didn't make me pay more for it, which was great. What I have now is a good mattress and I like it.

I was on my way to work and I saw that Mattress Firm was having a sale. I purchased a mattress and an adjustable bed frame. Their rep was very nice, helpful, prompt and professional. The delivery team got the old mattress then set everything up. The wires had been put incorrectly on the adjustable so one guy had to crawl underneath and fix it, and he was able to do it quickly. I'm very satisfied with the quality of the items that I got from Mattress Firm.

I have seen Mattress Firm over at the State Fair and I got a mattress from them, but I wanted to get a base. I got one from them, too. The gentleman who helped me out with the actual purchase was good and knowledgeable. He was able to get the sale. There was another gentleman that I talked to and he was just trying to get money out of me. The quality of the product I got is good. It is versatile and it helps out with my lower back because of the surgery I had. Go to Mattress Firm if you need a mattress.

6 years ago I spent $2600 on a Seabrooke Queen Beautyrest mattress and box spring set. It was ok for a few years but gradually became problematic. After 6 years (it has a 10 year warranty) I contacted the store where I purchased it and was told to go online to get help. Then I was told to contact Simmons. No support at either place for my problem because you have to show a 3/4 inch divot to get any help. The way the mattress cover is designed the problem does not show up until you get on the bed. Long and short of it, the memory foam was not great and I got no help with my product. I felt like the company did not honor their warranty. This would not have happened if I had made the purchase at Costco. I am going to buy a Tempur-Pedic product from another store.

I got a mattress and box spring from Mattress Firm and their sales rep did well. I had to return the product though because the height was like climbing a tree for me, but it turned out good. They just came and got it and gave me the lower box spring.

I needed some mattresses and Mattress Firm's prices seemed reasonable. I purchased two twin-sized mattresses, a queen-sized mattress and box springs. The representative that I worked with was patient and he showed me around. He was nice and knowledgeable about the product. The delivery went fine and they have set everything up. I was very pleased with my experience and I would recommend Mattress Firm.

The Mattress Firm's sales rep that I dealt with was fine but he didn't tell me about the skinny box-springs that’s available. I’ve never seen it posted on the wall that they have them and they didn’t tell me about it when I bought the mattress before this one. It was a different place though. If they told me about it, I would have bought it. Other than that, they were perfect. The mattress is fine but I liked my old mattress better. It was eight years old though and it was warped. I just wanted this because it was real cheap. It’s a $600 queen that was on sale for $99. It’s not the highest level of mattress but it’s okay. I can lie on it.

We tried a couple other mattress stores. One was Sleep Number and we didn't like any of their mattresses. Mattress Firm was having a huge sale on a Labor Day weekend so we checked it out. The sales rep was laid back and wasn't pushy. He was easy to work with and we didn't feel pressured at all. He asked us how we slept and what we were currently sleeping on. So after going to them, we kinda had an idea of what we were looking for. We got a mattress and an adjustable base, and we were able to negotiate the price. The delivery experience was fantastic as well. I was very satisfied with Mattress Firm.

Mattress Firm had a sale so we went and got the mattress, adjustable frame, and the mattress pad. Although their sales reps were busy, they were attentive and seemed to work with us and got everything done. The delivery went well too. They gave us a two-hour window and were a little late, but they said they were all over everywhere. They got it set up and things went smoothly when we asked them a question about the bed before they left. However, we just have the mattress for around three weeks and it's already dipping a little bit which concerns me. Other than that, I had a good experience with Mattress Firm and I'd recommend them.

I bought mattress 3 years ago. Started bunching on Pillowtop and sinking in so I went to buy new one. Bought new one, filed warranty on old mattress. Now I don’t get anything even though warranty was approved. That stinks. I love the product, it’s the warranty I wasn’t happy with.

I purchased a bunch of mattresses from Mattress Firm in the past and continued with them because of the convenience and familiarity with them, and that they provide a good service. I bought two queen mattresses from them recently and the sales rep was great and very helpful. He answered all of our questions and made recommendations as best he could to find us the best price on box springs. Then, they delivered the mattress on time when they said they would. Overall, I had a great experience with Mattress Firm so just keep doing what they're doing. I would recommend others to buy from them.

A good deal was going on and I purchased an adjustable bed from Mattress Firm. The salesperson was knowledgeable. He knew exactly what that was what. I wanted a king-size, memory-foam type mattress and he was able to nail it down to what I like. It had to be ordered and I came and picked it up a week later. It was an easy experience to do that and I'm really satisfied with the product.

Mattress Firm had a Labor Day sale, where you could get a free base so we decided to stop by their store. The sales rep knew the different products very well. We had the mattress delivered and the delivery team was a little late. But we understood. They delivered it on Sunday morning, really early before church and it was kind of strange. But they put it together and we were able to make it to church on time. They were also very nice.

Update: I tried the store again today (Saturday 6th October) and was able to get my mattress. Had they just told me the correct date from the beginning, all this stress and complaint could have been avoided.

Going with Mattress Firm was convenient. I bought a mattress and one of those movable/adjustable box-spring type foundations. The rep walked me through the options and it was a good experience. Also, I appreciate the next day delivery. The product has been great. I recommend!

I needed a new mattress and Mattress Firm was having a Labor Day sale so I took advantage of it. Sam, the sales rep I worked with was very nice. He told me he was gonna be there that Monday and so when I came in, I saw him and he assisted me with everything. So far, I'm enjoying the queen size Beauty Rest mattress. I had a good experience and I'd definitely go back. I would refer people too if they're looking for a mattress.

Mattress Firm was conveniently located by our house and then we ran up there to look at them. My mother-in-law bought a full bed there for our daughter. It was a gift from my father. And we like it. The delivery guys were awesome. It was pouring down rain and then they got everything in quickly. The had to bring it up to the second floor and set everything up. They also didn't leave a mess and everything went smoothly.

Several weeks ago, I decided to purchase extra beds for my two-spare bedrooms. I headed to Mattress Firm in Pasadena, TX and expected to be at the store for a lengthy amount of time. I was serviced by Laura **, a young lady who listened for what I was in search of and the price range I budgeted for as well. I could tell she was highly knowledgeable in mattresses and customer service. I had two beds picked out, purchase completed, and back at home within one hour. And to top off my experience, my mattresses were delivered the next day. Thank you to the young lady who provided me with a graceful experience of Freedom and Ease. Thanks Laura!

Wow not even sure where to start. The service was horrible from day 1 and we should have ran but we really needed a mattress and figured mattress firm was in every corner they should be a good company, right! So very wrong!!! So we went in to make a purchase the salesman Ray tried to get us to buy the Bentley of all mattresses for close to $6,000. After much negotiation and us letting him know that’s but what we want he quickly changed times and decided he didn’t want to help us as well as he was. Anyhow so we bought the mattress a Serta smart react Lynbrook king size. So it comes on a day it’s pouring rain out, I called to reschedule. They said they couldn’t. It was on the truck and it’s coming if I like it or not.

I needed a mattress and as I happened to be walking out of the building next door, I saw the Mattress Firm sign outside and walked in. I got a Serta pillow top mattress and the sales rep was really good. He listened to what I was saying and because of that, he knew what I was looking for. I originally went in there because my back was hurting me, and I wanted to change my mattress based on that. He helped me find the mattress that was comfortable enough for my back, and at the same time, he helped me get a base that will make me sleep better at night as far as lifting my legs and my back. Also, the delivery guys were early and were in and out. They took away the old bed and set up the new one. It took me a couple of days to get comfortable with it, but now I sleep much better. I wasn't sleeping that much, but now I'm sleeping through the night.

I wanted an adjustable bed and I got a king size one from Mattress Firm. The sales rep that helped me was awesome. He was very nice and knowledgeable. He told us everything and gave us a lot of choices. The delivery team was very professional as well. They came in and did everything they had to do. They were very courteous.

The BeautySleep from Mattress Firm has a topnotch quality. This is our second time purchasing from there and the experience was just as good. Their rep was very informative and the delivery team was awesome and very professional. Mattress Firm should be the first place you go to.

I just started renting rooms to traveling nurses and I needed a mattress. Mattress Firm is local and I figured it was better than ordering online. I walked in and the associate was awesome and he knew his products. Although he was genuine in his attempt to upsell, I just told him that I needed a decent mattress that’s not cheap but not high-end and very kind throughout the process. He was honest and he showed me different things, then I made a decision and I was out the door in about 15 minutes.

We were looking for a mattress to replace our old one and then have the old mattress thrown in our guest bedroom. We looked around and it seemed like no company had what we were looking for as far as quality. Mattress Firm was our last stop and they have a lot of mattresses. They had the perfect bed that is good for my wife because she has bad back problems. They had a good sales rep and he was helpful, friendly and professional. His customer service was great and although they were just two guys in there and they were busy and had a lot of customers, they tried to help everybody out.

We went to the Mattress Firm store during a sale and the salesman was fantastic. He asked if he could help us. We told him that we were looking for a mattress for our spare bedroom. We just told him we want a comfortable one but not too comfortable because we don't want them staying too long. We also wanted it for $500 or less. He went looking through some stuff and he came back with a package that was exactly $500 for a memory foam mattress, a box spring, and a frame.

Mattress Firm is a great place to shop at. It is one of the more familiar places so we like to check it out and we've found good prices there. We've also had excellent interaction with their sales reps. They were very helpful and they were willing to work with us on getting a good deal. We bought one mattress from Mattress Firm last year and this year, we were changing our son’s room so we bought a twin mattress. We picked it up from the store on the same day that we came, and it is a good product. We like it and our son has been sleeping well. Our experience with Mattress Firm has been straightforward and we would recommend them.

Mattress Firm emailed me about their Labor Day Sale and I bought a bed. My experience with the sales rep was fine. There were a lot of people at the store and it was just in and out. I moved the bed myself. I went there and picked it up. The bed was for a family member and it was fine.