Mattress Firm Reviews

Purchase a mattress, picked out the mattress on the floor, was told the mattress was on sale. Was told to pick up the mattress at a different location. My nephew picked up the mattress and delivered it to me. Found plastic on the mattress saying PREOWNED. Was very upset. Did not know that I purchased a PRE OWNED mattress and was not informed of this. Called the manager that sold us the mattress and he said that he informed my husband of this. My husband got very angry and went to the location and informed him that he was not telling the truth and that we would not have purchased the mattress if we knew it was PRE OWNED.

I returned a mattress in mid November. It's now mid January and I still don't have a refund. I have moved since returning the mattress and they have mailed the refund check twice to my old address. I called their accounting department and had them update the address on file to my new address before I moved. I finally receive the refund check at my new address and I deposit it. 4 days later the money is taken out of my account. They put a "stop Payment" on the check because it took 2 weeks to get to me. THAT'S HOW LONG INTERNATIONAL MAIL TAKES!!!

I purchased a mattress and was delivered the incorrect mattress I wanted. The mattress was VERY PAINFUL. The delivery person left the mattress outside my door, instead of bringing it in AND the plastic in which my mattress was wrapped in was FILTHY! It had some type of black tar substance on it which resembled oil or tar. I was afraid to bring it into my home because I didn't want to ruin my floor. I reached out to the location and they sold me another mattress, costing me an additional $500. Although I was sold the incorrect mattress and it was the fault of the company, I still had to pay another delivery fee. When I expressed my concerns to the manager, he basically took up for the delivery service and stated, "They are human". He gave me a $50 dollar credit and the delivery for the second mattress DID NOT come on the day he stated it would.

Jerry ** was respectful and courteous and a joy deal with. Very pleasant and very knowledgeable about the product. He did not push us in any mattress. Let us make our own choice. The store was very clean and well presented. We felt very comfortable doing business there.

Purchased a mattress online for my elderly mother who lives in an assisted living facility. Asked specifically for a morning delivery as they close the facility at night and housekeeping/maintenance go home. Scheduled for 9 am. On the evening before the delivery, I get a text stating delivery will be between 5-9 PM. So I call and tell them that was not the promised delivery time and too late for a delivery. They tell me the delivery people set their own schedule and I should not have been promised a morning delivery. I tell them to cancel the delivery. They say they will cancel, but the mattress is on the truck and refund will occur after they take it off the truck.

I told the salesperson that I needed an adjustable bed for health reasons. He assured me that an adjustable bed was the perfect fit. Well, I do admit that the adjustable bed frame was a good purchase but the mattress is the worst thing I have ever slept on. The salesman ensured me that the mattress had "cooling technology" that allowed the mattress to stay cool throughout the night. I strongly disagree with this, it was like sleeping on a heating pad set to high. Then the memory foam mattress conformed to my body a bit too snug. I felt like I was sleeping in a hole and couldn't get out. When I would roll over it was a struggle to free myself. Once free I found myself sliding back down into the hole. Don't purchase a mattress unless you like sleeping in a hole that gets hot, really hot!

I purchased a mattress at the fair. I was sent the wrong mattress by accident I'm assuming. We kept the mattress thinking we'd at least give it try. We were told we had 4 months from the date we'd purchased it to try it out. We thought it was way too soft, but again, thought we'd try it. Shortly after we started sleeping on it, I developed low back pain. I thought that it was just me, not the mattress. We left for 3 weeks to go on holiday. During that 3 week period, I had NO PAIN. When I returned to my home and began sleeping on this mattress, my back pain returned. I began calling MATTRESS FIRM to get assistance in getting the mattress exchanged. Since we'd bought it at the fair, the salesperson was no longer here, and I'd failed to keep his number.

I would suggest that you do business with another mattress company. We put a deposit on a mattress with the adjustable base, and someone called us sooner than initially planned and arranged, to arrange to receive it. When we went to arrange for receiving it, the salesperson seemed unenthusiastic. When we purchased the mattress with the adjustable base, we were under the impression that the old mattress and box spring would be removed from the property, only to find out differently when the delivery team came. The delivery team showed up 1/2 hour early, which was inconvenient and did not seem to be prepared with tools to take the bed frame. He used my husband's tool. The overall experience with Mattress Firm was poor.

Updated on 02/20/2019: After several pictures to prove that mattress has collapsed past the manufacture standards they have refused to still replace the 1100.00 Mattress. I am taking it to the news and filing in court for all my money back plus court fees and them to haul this mattress away. I have had it less than three years and you can't even sleep on it. I weight 122 pounds there is no reason for it to have collapsed. Don't buy if you don't want a company to stand by their products cause this company doesn't.

I purchased a mattress on 11/27/2017 with an adjustable base which was on back order for 4 months. After the adjustable base was unable to be delivered I was offered a different base that was delivered on 03/14/2018. When the delivery guys came to set up the base they removed the pre-existing frame and dropped it on my motorcycle and cracking the faring. I contact the store and was assured that it would be replaced. I'm in the military and was in out on the ship and only got one phone call from the delivery company asking could I wait until he came back from out of town to pick up the part to have it replaced. I never heard from the guy again and subsequently the salesmen that sold me the mattress moved to a different store.

I'm a single mom w/ 2 kids (no extra $) and needed an inexpensive mattress for my rapidly growing son. The sales rep was very helpful, efficient, and didn't try to pressure me to anything I didn't want. I praised her to her boss for this. I bought a clearanced demo, knowing it might not be the best, but now my kid can spread out. Upon receiving it, I see there's a yellow tag noting the mattress has been treated w/a germicide approved in Texas. But I'm concerned as I know regulations in Texas are sparse... And I live in Missouri! I'm concerned about what this chemical is, if it's carcinogenic and now perhaps worse for my son to be sleeping on? It doesn't note the name of the chemical! Help!

We purchased the Sleepy's basic twin for my 22 month old's brand new bed his grandmother bought him for Christmas. The bed came a few days early, I had already contacted one location and I was told to call the Liberia Avenue location and speak with Sean. We took my son's crib apart and put the bed together and left to purchase his mattress. We get the mattress home and it's 3+ inches too small for his bed, too short in both width and length. I contacted the store same night and told him the issue, I let him know this was for a small child, if he jumps and gets a foot caught he could break an ankle, we can't remove the plastic because it needs to come back with is a suffocation hazard and now we have no bed to put him in because the crib is out for trash in the rain. I let him know standard size for twin is 39×75 and This is also listed as standard on their own site, not to mention the mattress itself is advertised as standard size.

I brought mattress and adjustable bed from Mattress Firm. I had to exchange original choice because it broke. I was given this bed that I never see in showrooms and no pricing. My total bill is $3500. Very expensive for a mattress that is beginning to sag and very uncomfortable and a bed that I cannot compare pricing!!

We purchased a Beautyrest mattress from Mattress Firm in Glendale, Az ONE year ago. It was $3,000.00. In one year the mattress springs broke down under the pillow top and we could not sleep on the mattress! The inspection was $90.00 to come to our home to fill out a report on the mattress. He said the mattress was way too soft for people with back issues, which we have. He was amazed that it was $3,000.00! Well, Beautyrest and Mattress Firm neither one will do anything about the product which is now in our garage after one year! PLEASE do NOT buy a Beautyrest mattress or buy from MATTRESS FIRM!!! This is a NO customer service store and a NO customer service product!!!

I purchased a king size bed with the adjustable base. The sales staff was helpful and courteous as they sell you everything from sheets, to guarantees. By the time my purchase was complete it was near $4,000.00. Within the 120 day time frame I have been thinking if purchasing a king was a mistake for us. Before the time limit was up, my husband went back to the store to talk to the manager and ask if we could exchange our purchase for a queen size. She said she needed to speak to her manager and she would get back to him. When she called back, she said they would exchange the king for the queen at an additional charge of $350.00 for the queen size adjustable frame because the adjustable frame was not on sale but would give me that as a discounted price.

Worst mattress I have ever had, We purchased Serta iComfort king mattress. Just after 6 months it started to sag so bad that it gave me severe backache. When we measured it was clearly covered within the guidelines of more than 3/4 inch. I am highly disappointed with this mattress and the warranty department, as they didn't take the responsibility of their product but tried to find reasons to void the warranty saying that although we do have center support we needed 5 horizontal slats as well.

We purchased a Purple mattress and adjustable base the day after Thanksgiving. It was supposed to be delivered last Saturday (12/1/18). When I didn't hear from them, I called Friday night and was told it wouldn't come until Wednesday. (Note that they didn't call me. I don't know what would have happened if I hadn't called.) Since we were getting rid of our old bed (not just the mattress, the whole bed), we got rid of it Tuesday night. I reorganized my work schedule to be home for Wednesday. Wednesday afternoon I get a call that it won't come in until Thursday. I reorganize my schedule again. On Thursday I get a call - "I'm afraid I have bad news..." And the lady can't even tell me when I might get the bed. ("Hopefully over the weekend.")

I paid over $1,000 for a mattress that was supposed to be hand delivered tomorrow. I have the transcripts from when I ordered the mattress which clearly states "Your mattress will be hand delivered on 12/09, and you will receive a call the day before to give you a 2 hour window of delivery." The website also states it will be delivered on 12/9. It is the day before my supposed delivery, and I never received a call about my 2 hour window, so I wrote, and the lady I spoke with said "I'm sorry, but your mattress will not be hand delivered, and you won't receive it on 12/9, nor can I provide you with a delivery date." EXCUSE ME??? I feel completely cheated and lied to. I WANT MY MATTRESS!!! It's crazy because this happened before. I guess I'm twice the fool for believing this company! Ughhhh!!!

After less than a year, our Serta mattress developed impression where you sit on edge before getting into bed - put in a warranty claim which was denied, then paid to have "third party" to inspect. Findings were that impression were considered normal. Feel that a $1,000 mattress shouldn't develop dents in such a short time. Also, don't waste your money requesting a second opinion. Hopefully, the mattress will last a few more years before we have to replace it.

They charge for local delivery, give you a 2 hour window the day before, BUT DO NOT HONOR THE TIMEFRAME!!! Negotiate terms that the delivery must be in their window or should be for free. Low quality delivery -- no dispatcher or driver called...

We purchased a memory foam mattress from Mattress Firm. A really big part of our decision to purchase from them was that we’re remotely located out on Long Island and they're very close to where we live. The sales rep was very friendly and super helpful. He did a nice job and we liked that he wasn’t super high pressure. The product that we got is good and I’m satisfied with it. It was exactly what we thought we were getting. I would recommend that people go to the Mattress Firm store we went to.

We bought something from Mattress Firm in the past. This time, we purchased a mattress and a base for the kids room and the quality is worth it. The sales rep I had was a good guy, too. I like his service and everything was perfect.

I had a fine experience with the sales and customer service teams in Mattress Firm. I purchased a queen-sized mattress, and it's working out fine. I'd recommend Mattress Firm. They did a fine job with me.

I buy queen size mattress almost a month ago. I call yesterday to the store cause the mattress is very soft. I work nights so I never sleep in my bed specially this time cause I have a friend visiting me. She was telling me my bed was so soft but cause I laid just a few times I didn't notice. Yesterday I call the place where I buy it. The seller was very nice all the time, easy to change and blablabla. I told her I didn't like the base. I find useless the foot side so I ask very kind if I can just change for the electric head. Immediately said NO even is going to be a month when I buy it. I need help cause I think isn't right to buy something I don't enjoy!

The mattress I ordered was delivered and found to have a large mold stain. The delivery team was apologetic and said I could call to request a new delivery. I didn't think it was a huge deal, these things can happen, but the ensuing experience with customer service in trying to order a new one made the issue a million times worse. It is very hard to get someone one the phone as wait times are routinely 2 hours. I used the online chat service, which although still slow, was faster than calling.

I ordered on the phone Sleepy 12 inches quilted foam gel mattress and they offered promotional free spring box, two pillows and mattress cover. The mattress didn’t extended to 13 inches and I paid the difference (total $ 867.00) and reorder 14 inches same type of mattress. This one inflated just 12 inches, but was enough for my needs. This mattress gave me terrible back pain and I intended to return.

I bought a $8,000 massage chair in June at the fair through Mattress Firm. They delivered the chair and one wired remote... but no wireless remote, instruction manual or another equipment that comes with the chair. I have made 3 calls to the salesperson and 4 to customer service. NONE of them returned the call or sent the equipment or followed up. Here is the case # ** they created. This is horrible customer service with a capital H.

The company called and resolved my issue. The bed was exchanged and they were very helpful.

My delivery was sent out wrong. Waited an hour on hold on the phone and was disconnected from service chat. I would give this company a 0 rating if possible. The delivery guys were about 0 helpful and couldn't get out of the house fast enough. "Not their problem". Really? You make the wrong delivery and it's not your problem? Give me a break. Just terrible customer service.

I bought a King size hybrid mattress 116 days ago. I spent close to $1700 on the mattress. I began to notice body impressions. Not huge or terrible, but enough to make me question the mattress. Less than four months seemed too quick to have body impressions. Right? I was considering exchanging the mattress for something that wouldn't get body impressions. I knew I needed to decide quickly because the 120 day guarantee was ending soon. My husband and I went back to the original store. I told the salesman my concerns. And that's when the fast-talking double talk started. He said ALL king sized mattresses get body impressions. After less than 4 months? That didn't seem right to me.

I bought a mattress and a box spring from Mattress Firm and it was a good experience. They were in a convenient location in my town, and it was pretty easy to just go and pick what I wanted. After looking on my own and picking what I wanted, the sales rep helped me. It was strange though that when the rep looked up the delivery schedule, they were all for Sundays. I also misjudged as I needed a mattress that's a little softer and I got one that's firmer than what I thought it would end up being. Nevertheless, the products have good quality.

We just purchased a new home and we needed new furniture. Mattress Firm had a sale and they also have a military discount so we went to them and bought three mattresses. I had gotten the full mattress and then a queen, and finally a twin mattress. They’re good mattresses. We got this cover for them that keeps the bed bugs away or it keeps it from getting dirty.

Mattress Firm's sales rep was phenomenal. He listened to my needs and let me try out every bed that I wanted. He recommended all the beds that he likes and I fell in love with one of the beds that he recommended. I purchased the mattress and so far, I love it.

I went in the store to search for a quality affordable queen size set. Initially Annette, the saleswoman at the Denver store, was soft/pushy, meaning she provided information then allowed me time to lay on the bed. She then proceeded to run a credit check when I didn't want one done, but she pushed through my objections and did it anyway, including getting my social security. I didn't stand up and say 'NO' because I know these delete, but it made me uncomfortable and I felt "pushed". She then continued to push more, and got angry when I said that I would think about it.

Updated on 02/21/2019: This is been going on long enough with your company messing with my life. I have been stressed out with Mattress Firm store changing terms of an agreement that I have via text and online chat messages saying you were changing my terms back to agreed 89 a month interest free. I get a statement from synchrony bank and min payment is $157 still Telling me since end of November! I want my MONEY back come get the beds and frame as I have said since the beginning! This is enough of your company breaching a contract and changing the terms! I paid $341.59 of the bill not the agreed in writing $89 a month! You breached the contract again! I will go to a lawyer, news stations, everywhere on the internet, to get my money back and get out of this stress! Return my money, take back the beds, and frame!

My friends told me that mattresses from Mattress Firm are good. I got a head-up adjustable bed from them. The rep who helped me was nice. My back used to hurt but now, with my new mattress, I do not have a lot of pain when I wake up. My experience with it has been great.

I purchased a great mattress about a year ago from Mattress Firm and was told about my warranty. I submitted a claim because the mattress sinks down really far when pressure is put on it. Also there is a noticeable depression in the mattress. I submitted a claim and then called because I heard no response. Waited 45 minutes and a lady answered and asked for more pics. I sent her more pics and she was to email stating she got them and she never did. Her name was Gwenlyn.

I paid in full for a new mattress set, delivery, and to remove my old mattress set. They delivered to the wrong address and person signed and took mattress. I need a refund 5 days and the wrong address still has the mattress (gross). Store and district managers could not be any ruder to me. I feel like I have been robbed of over $1,000. PLEASE do not buy from these people! I gave them the correct address and paid in full, so you would think the store would be nicer to me but act like they do not even care. If you buy from this company your mattress could have been used and sitting at someone's house for days!

On Sunday, I purchased $1700 worth of product from Mattress Firm store in Santa Rosa, CA. I was told it would be delivered to my vacation home in Truckee, CA on 11/20/2018. I received the automated call evening of 11/19/2018 telling me it would arrive between 9:15-11:15 am. At 12:15 pm on 11/20, I called Santa Rosa store to ask when they would be arriving, as they were 1 hour late. Upon further investigation, I found out that the mattress was ripped at the warehouse, and there wasn’t another in stock. No one had bothered to tell me until I called to check on delivery. I am renting my home out this weekend, and needed that mattress. Santa Rosa employee was kind enough to call a store in Reno who said they had one, but I would need to pick it up.

I purchased a mattress and box spring from the Linden, NJ store. I was told by the salesman Tony it was new and clearance from another store that was closing. He reviewed the order line by line (with him holding the paper). He then sort of folded it to have me initial it. He then printed my copy and folded it and handed it to me. Everything seemed ok until I received the text to confirm the delivery and I saw the line that stated the order included "pre-owned" merchandise which to means USED. Tony totally skipped over this line. Unfortunately I was in a spot and needed bedding and had to take it.

We liked the mattress we tried at Mattress Firm and the salespeople were good. It was easy dealing with them. We asked a couple of questions and they were knowledgeable. We bought the box spring, the king size mattress and pillows too, and Mattress Firm delivered them. We're sleeping on the bed now and so far, we like it.

I purchased my Tulo in July. When I first went to the store, I actually preferred the Serta iComfort but it was out of my price range. I was told the Tulo was comparable but less expensive and I still had the benefit of the 120 night guarantee. I’ve tried to like this bed and I just can’t. I decided to opt for the Serta. I was supposed to have the exchange today and the delivery people claim “stains” and refused to perform the exchange stating Mattress Firm denied it. He told me Mattress Firm was calling and it was only the delivery dispatcher who was telling me to call the store. Drivers left before I could even get an adequate explanation.

I purchased two mattresses from Mattress Firm about three years ago and I purchased again recently and got an Ashaway Plush mattress. The sales rep was great, very helpful, and very quick. I had the same mattress for my younger daughter when she moved out of her crib ad the other one was so mad that her mattress stunk, that she needed a new mattress, so I had to buy the same one we had for my younger daughter. My daughter really likes it.

I’ve never been more disappointed in a product(s), or customer service. I purchased 2 different mattresses, and both came nothing like the mattresses in the store. Both mattresses I purchased were supposed to be soft, both came feeling more firm than the ones at the store. The first attempt at sending back the mattress was a nightmare, the person who came to pick it up was very rude and left without informing me what was going on. After that was finally figured out I did go in and purchase another mattress in hopes of having a better outcome, also costing more money.

This past Friday 11/16/2018 I went out looking for a mattress. I ended calling Mattress Firm on Clovis Ca. Lady tells me as soon as I call in "come on over it is best that see our mattresses." I was fine with that, it is understandable. She sounded as if she was in a hurry. I called up again to get address as to gps it, then calls went thru but she hung up again and again and again on me. I was like well, I guess she is busy. I pulled into store. No client around but herself.

We were at Mattress Firm to get a mattress for a guest bed that we don’t use very often. So we weren’t looking to purchase anything high-end. I went with Mattress Firm due to the ease of getting the mattress versus trying to go through someone else. The representative was okay. I got a mattress and a bed frame from them and it was easy to be delivered.

I purchased a Sleepy's Hush Pillowtop Mattress (firm) at the end of March and realized after over a month of sleeping on the mattress that I had daily hip pain. I could barely walk because of the pain. After going back to the store in July and speaking with a salesperson, I stupidly purchased what I thought would be a better mattress; a Sleepy's Reserve Pillowtop Mattress (plush). Now I have lower back pain and hip pain. There is nothing plush about this pillowtop mattress. I wanted to return the new mattress and was told that because I made a return the 120 day policy doesn't apply to the second mattress that was purchased. I would never recommend anyone to purchase a Sleepy's mattress. I've never had this problem with any mattress that I've purchased.

We purchased a Laura Ashley Elena queen size bed and split box spring for $1800 in September, 2016. The bed is horrible, sags like a cavern in the middle (our combined weight is about 300 lbs), we rotated the mattress monthly and can no longer sleep in it. We filed a warranty claim but because we can’t find the GIANT tag placed in the middle of the mattress head, Mattress Firm will not honor the warranty at all. All of the other tags are present and we have the full receipt. They offered a 20% off coupon and an “oh, well”. This was a huge purchase for us. I can’t stress my disappointment in how unaccommodating they were especially with an $1800 purchase. Not planning on using or recommending this company again.

We had a weird circumstance in that we were buying our mattress in Illinois but we were moving to Florida. So we wanted to choose somewhere that we knew would have more locations in both places. Mattress Firm's Labor Day sale was also going on and it seemed like a good time to buy. We were the only people in the store that day so we wanted to try a bunch of different mattresses since we understood our situation. We didn't want to spend a ton of money but we also wanted to get a really nice mattress that will last us a really long time. My boyfriend and I also had different tastes in what we wanted in a mattress. And the sales representative was super helpful.

I went in to a Mattress Firm Store and was aggressively met by a sales associate. I told the sales associate that I was just out looking at bedding options. He asked what I have seen and where I've been so far. Showed me some top of the line beds and my wife and I tried a few out. Undecided but narrowed down a few choices, the sales rep told me that the sale ending that evening and he would not be able to match these prices again tomorrow. He convinced me to buy the bed we're considering assuring me we could exchange it at a later day and still be able to keep the discount provided. The delivery was a nightmare! The delivery date was change several times, waiting twice at the new house yet to be moved in for the entire day. Finally the beds arrived, one with no box spring and frame. The other without the mattress! We complained and expressed our frustration and the response of the associate was very matter of fact.

I purchased two mattresses and a box-spring, the first time with Mattress Firm, and then I bought another mattress and box-spring. Their sales people were pleasant, helpful and knowledgeable. Their delivery team was also very professional. They were on time, were polite and they did the job. They weren’t messing around. It was worth it. I would refer Mattress Firm. I had a productive time with them.

We paid over $1000 for our king mattress and after a yr a side of the mattress gave out where the coils/springs were and we're laying on box spring. We sent in pics but Mattress Firm won’t do anything. There’s a gaping drop hole in our mattress and it drops into the box spring. We took several pictures. I don’t see how this is legal.

I attempted to purchase a shorter mattress box but the order form was written up as the regular size, which will obstruct a cabinet door over the foot of my bed. I didn't realize the mistake until too late. Apparently, I'm supposed to know that "2015 BRWC Box Twin Reg Prime" stand for 9 inches and the 4 inch box is called "low profile". Furthermore, the window for delivery was projected 10:45 am - 12:45 pm. The actual call came at 9:15 am for their 9:30 am arrival! Due to serious sleep irregularities and health issues, I was still asleep when the call came and was not at all fully awake for such a delivery 1 hour 15 minutes early.

I love my new bed from Mattress Firm. My case worker selected it for me. I’m a senior citizen and she got it in with a grant. The bed was delivered to my home and everything was good with the delivery team.

I bought 2 queen mattresses and a refurbish adjustable base in September. One queen bed came with its box that I personally took from the store I purchased. The other queen mattress was delivered to me without a box. The delivery was smooth and easy. A few weeks ago, I felt something crawling on my arm. To my surprise, a damn bug! At this point my husband and I are looking all over the mattress for signs of bed bugs. Couldn't find anything. I put my sheets to wash. Put new sheets since I couldn't find any sign of bed bugs. Thought, ok maybe it was some other bug. Just last night, the same thing happened. I felt something crawling on my arm again! I felt how I squeezed the hell out of it.

Buyer Beware... When you are offered a "floor sample" at a reduced price... What you will get will be a pre-owned mattress. It not only happened to me, but also to my niece. There is a red stick on the mattress indicating it was pre owned and had been sanitized. This from what I read online is a pretty common tactic with them. It is a clear misrepresentation of what you think you are buying. My mattress was purchased in the Sicklerville New Jersey store in April of 2016.

We bought a mattress and were told it was a never used floor model. We got it and in big red letters it says used and second hand. We would never have bought this mattress knowing that. This is fraud and the company better make it right.

I purchased a mattress from Mattress Firm and a couple of months later it was not usable. When I would lay on it with someone else I would roll down, it started sagging just 2 months after purchase. I have submitted two warranty claims and both denied, I get the run around on measurements. I explained I did not want a refund but a new mattress since this one had something wrong with it. This mattress is totally unusable. The company doesn't care about customer satisfaction at all!!

We've purchased previously from Mattress Firm several times. The last items I got from them was a queen size bed, a pillow top, and a bed frame. The sales rep was helpful and she knew her product. After giving us all the information, she let us select the product that we felt was right for us, and there was no pressure.

I paid top dollar - over $2500 - for my mattress. It was supposed to be delivered between 1:15 and 4:15 pm today as per their phone call and text to me last night. When they were not here by 4:30 pm, I went to the chat room on their website. The customer service agent tracked the delivery and found out the truck broke down and the mattress won't come until close to 7 pm tonight. I understand trucks break down but no one gave me the courtesy of calling me so I could run some important errands I needed to get done today that I was saving until after the delivery to do. A 3 hour delivery window turned into a 6 hour delivery window without any consideration of my time. Not a good way to run a business.

We purchased from Mattress Firm about 10 years ago. This time, I got a King-size mattress and a box spring. They are close to our house and they seemed to have a lot of choices. The sales rep was very informative and a nice guy and for the delivery, they gave me a window of time and they were in here during that window. I was pleased with those guys from Mattress Firm. Go give them a try.

Warranty denied on a $2,200.00 Serta iComfort: We bought a king size Serta memory foam type of mattress in April of 2014, after being assured that the 10 year warranty would cover the foam losing its memory. We paid $2,200 for the mattress. The mattress is so uneven now, even though we regularly rotated it side to side. I have been having neck and back pain for months and just chalked it up to my workouts. My husband has been sleeping on the couch or the floor. Granted, it took us a while to put two and two together, but realized after traveling a lot for work, that we actually got sleep and didn't wake up in pain.

There was a lady that I know that was having a rough time. She needed a mattress for her son and I wanted to buy one for her. I live right down the street from Mattress Firm and I had a good experience with them that time so I went back. I then bought a box spring and mattress for my mother-in-law. The sales reps from both times were great. I told them what I want in a bed and asked how I could go about doing it, and they did everything they could to help me out. Then, I went back and bought another mattress and box spring for my daughter. And then last week, I bought for my son. My kids love them! So I'd tell a friend to go to Mattress Firm. Their service is great and they do everything they could to help you.

I purchased from Mattress Firm a few years ago in my lake house up in Wisconsin. Then, I went to buy a mattress from them about a year and a half ago and bought another mattress a month ago for my son. We stopped at the first place we went to and in my area, there’s a Mattress Firm in every corner. In fact, in one corner, there’s three of them. I had a sales guy help me and he did great. We had the mattress delivered to us and the delivery team was very nice and wasn't messing around. However, there’s a part of the mattress that’s bubbling up already. Nevertheless, the prices were very fair and the mattresses were very nice. People should buy one.

Associate was very helpful during the actual sale. And sold everything I wanted. I wasn't told the standard bed frame was nonreturnable. It was extremely high and my granddaughter cannot get in and out of the bed, so I'm stuck with not being able to use it. My adjustable frame didn't work so I had to sleep on the couch because they had to take the frame back to the warehouse. I had to wait 3 days for another and was given an inconvenient time for delivery causing me to scramble to find someone to be at the house. I was sold a headboard to a bed that cannot accommodate a headboard. The sale rep should have told me this initially. So I'm stuck with this purchase also. Over $200 of products I cannot use!

Mattress Firm's reps were knowledgeable and the delivery guys were very good. I got the mattress that has some cooling stuff in it. I like my mattress and I’m happy with it. It’s just that I paid almost 1,200 for it and I didn’t get anything extra. They were offering a promotion a week after I got mine. When I went to pick it up, they said, “No. It’s different.” So I told them, “You should have told me that before. I would have waited a week and gotten something extra.” Still, I’m satisfied with Mattress Firm.

Approximately one year ago I purchased a mattress and adjustable frame from Mattress Firm. It is a King size mattress and was one of their top of the line items. Over the next few months the top layer of the mattress began to shift to the right side of the bed. The right side now hangs approximately 3-4 inches over the lower section of the mattress. It also sags in various spots on the top. As per Mattress Firm's instruction I submitted a warranty claim as the mattress was only 10 months old.

I was looking for the mattress for my girls' bunk bed, but I got too many issues with Mattress Firm. I did everything online. But one was too big, so I returned it and I had to wait two months until they give me a new mattress. I called several times. Sometimes somebody called and said they were gonna email me the number to call. I spent 30 minutes to an hour on the line and no one answered. Then I finally found Linda who was so nice and kind. I was so upset with Mattress Firm at the beginning, but I was so happy in the end because she helped me so much. She promised me that I would get my mattress in two days, and I got it before two days. It was my first time purchasing from them and everybody was so nice.

I purchased some mattress, two pillows, two mattress protectors and blanket sheets from Mattress Firm. I used Synchrony so I was able to do the financing. The delivery team was made up of awesome and nice guys. They made the process quick. Mattress Firm is a good company, and their products are awesome. They have the best pillows.

Worst delivery and service. I was sent a broken bed frame and the delivery guy told the warehouse that it's broken. But they still asked him to deliver it to me. I rejected the delivery and rescheduled for next day. The driver came and seems he called me. I never got a call. I paid more than $1000 and it's been a week that I am waiting for the mattress. I just moved from east coast with family and we are sleeping on floor. Forget about compensation, they are yet to deliver my mattress. Pathetic!!!

Just recently we decided to shop again at Mattress Firm. A year ago we purchased a bed and used the "90 days" option which was pretty easy and simple. Pay a fee to a third party company called Progressive Leasing of $59.00 then you have 90 days to pay the total Mattress Firm sale price plus the taxes from the initial sale. THIS IS NOT THE CASE NOW! 90 day option IS NOT SAME AS CASH PLUS $59. But Progressive fine print adds an additional fee (I presume interest) and we have been unable to switch to the 90 day option which is promoted by Mattress Firm at point of sale.

Once I posted my complaint to ConsumerAffairs, I was immediately contacted by a Matress Firm representative who resolved the situation. I couldn't be more happier with the outcome and the gracious and professional way the situation was corrected. Changing to 5 stars.

We had purchased from Sleepy's, which was acquired by Mattress Firm. I didn't like the mattress that we got at Sleepy's. So, Mattress Firm had to replace it this time. I liked the Simmons Beautyrest products, which they feature, so we went back and got a king-size mattress. The sales rep was very professional and he clearly knew how to sell. He listened to what we were interested in and took us through the different levels of firmness. He also double checked to make sure we weren't interested in the different products and he didn't pressure us. We were in, and we were out. And the delivery went well. My chiropractor has recommended this particular brand and firmness, and the mattress meets all expectations. I'm glad I made the change.

This company is horrible to work with and provides the worst customer service. The return policy is a complete lie and the money back guarantee is NOT TRUE. They only offer partial money towards a new bed and then when they come pick up the old bed they refuse to take it and say it's not in perfect condition. It's all a scam. It's the worst company I have ever worked with and the product they sell is priced terrible. Customer service is terrible as well.

On 09/21/2018 I purchased a mattress with a "bunky board" from the Yale St location in Houston, TX. On 09/22 the mattress was delivered and the drivers damaged the walls and woodwork in my stairwell. The bunky board was really heavy. I immediately received a call from their team lead. The delivery guys reported the damage. On 09/23/2018, she emails me asking for pictures of the damage. I respond with pictures. Subsequently, I am in contact with another team lead. He explained how difficult it is to find a contractor for such a small job. The team lead sent a repair person to my house on 09/24... This person was most likely an unskilled day laborer. Based on his explanation of how the repairs would be done to my new construction home, I asked him to leave. I sent an email explaining this to the original team lead.

I tried out medium mattresses in the store and that was what I wanted. They delivered a firm mattress, telling me that the firm mattress is really a medium mattress and that I should wait 30 days for it to break in. I waited the thirty days. The mattress is still very uncomfortable. It is much too firm, it is not what I wanted. Going to the store was frustrating. I was told that for an additional $200.00 I could exchange the mattress but it would be the same mattress. For $500.00 I could get a different mattress. So much for 120 to exchange and so much for Mattress Firm.

I called Mattress Firm on Friday at a "clearance/outlet" kind of store. I spoke to a lady that told me they had 50% off pricing on floor model and used ones. I never purchased a used mattress before and wanted to know if it was cleaned. The lady over the phone stated it was cleaned hospital grade sanitized, but the floor model ones are not. I also asked DO they do same day delivery. I was told that they do. On my drive from one of my errands to get to the store that helped me over the phone, I put Mattress Firm in my GPS and there was one less than 10 seconds of me turning onto the highway. I went in, found one I couldn't stop going to.

First and foremost, never again will I be a patron of Mattress Firm. It took them such a long time to process my order, nearly a week, so I decided to cancel. Mind you, no one could tell me what was going with the order, and it had not been shipped. I was frustrated. After the cancellation, the next day, I get an email from FedEx saying it was on the way! Like I mentioned, I had previously canceled the order. I call again and inquire about it, and I was assured that the item was still at the warehouse, and would not be shipped. I had to basically cancel it again. She assured me that the item would not be sent to FedEx and that I would get an email from her in the morning once she confirmed the warehouse intercepted the order. However, in the morning, guess who gets a tracking number... ME! They sent my package out, and did not cancel, and the order that I DID NOT WANT, was now on the way.

The sales representative I worked with at Mattress Firm was really knowledgeable about the beds and the mattresses. That was one thing that I liked about her. She explained how everything worked with the different beds in the store and she did it very well. The delivery people were great too. They were really nice gentlemen. They had to come up the stairs with the bed and there was no problem. They set it up and showed me how to work it. But I’ve been worried about one thing. I’m not sure when I was supposed to make my first payment on the bed. I went back through the paperwork and I couldn’t find it on there. I have not heard from Mattress Firm or the bank that financed it either. That aside, I've had the adjustable bed for almost two months now and I've been happy with it.

My mother has been in my house for a couple of months and I bought her a bed from Mattress Firm. She's 72 and she needs a good mattress to support her back. And it was a good one, not a cheap one. The reps who assisted us were marvelous and very nice. They weren't pushing or trying to sell us the most expensive like everybody else. They gave us a lot of options and different answers to let us decide what we wanted. The delivery team was very good as well. They were on time and were very helpful with everything. So far, the quality of the product that we got is excellent. I'm even thinking to buy a king size because they were helping me. I can purchase a new one and get a credit.

We bought mattresses and a bed frame from Mattress Firm. The customer service was great. Moe, the rep, was really helpful and hooked us up with a good price. We're really satisfied with our purchase. I'd tell others to go visit Moe.

I'm renovating an old house and I wanted one of those memory foam beds that comes in a box. I purchased a king size memory foam mattress and frame from Mattress Firm and their sales reps were great. I picked up my items and I was able to get that king size up the stairs of the house without too much trouble. Everything was perfect and better than expected. It was a good shopping experience and I've told two friends to go to Mattress Firm.

Our first experience with Mattress Firm was great and the second one was just as lovely. They are the only place to buy a mattress in our town unless you shop online, and their rep was very polite and patient with us as we tried a bunch of different mattresses. We didn't know much about mattresses and we relied on his expertise if we had a question about how they were constructed. He gave knowledgeable and correct answers. The mattress we bought has been good, and we would recommend Mattress Firm.

Given Mattress Firm's proximity to our house, we decided to purchase from them and, over a couple of days, we bought three mattresses. We like two of them. We got one of them for my aunt and we picked what we thought would be okay for her because she was not able to get to the store. However, it was a little too soft. She's 90 and she has difficulty getting out of the bed just because it is a little too soft.

I have bought from Mattress Firm in the past and I had a good experience with them. Recently, I got a Posturepedic mattress and the variable frame. As soon as I bought it, the pricing on other places seemed a little bit lower but the rep was very attentive, knowledgeable and respectful of my timeline. He was very informative with the details that I needed and helpful in making my decision. They delivered it and it was all good except that they had the kit to walk into the apartment with booties on and they didn’t use it.

I purchased from Mattress Firm before and this time, I knew what I wanted, so I went in and said, "I need these mattresses." Mattress Firm delivered them and the delivery people were fine. The mattresses were for my kids and so far, so good.

Mattress Firm has a good price and they are in a convenient location for me. I was moving so I bought a regular mattress and a bed frame. The sales representative was good and was everything one would expect. However, the store was running low on stock so the time from purchase until it was available for pickup was a little longer than I expected. Nevertheless, the products are good.

Mattress Firm was good all the way around. My friend told me to check it out, and so I went there to get some pillows, and they had them on sale. Also, I wanted to change out my bedroom, and go from a queen-size bed to a full bed. The sales representative was great. He knew what he was talking about and was courteous. He explained as he showed me the differences in the prices, and the differences in the product itself -- the softness, and the pillow top, and just different things that I really wasn’t aware of. He had me sit on one and feel it, and I liked the firm one better. Go check them out, they are nice and they'll give you a good deal!

I needed something close from where my mother lives and I went with Mattress Firm. Also, I liked their ratings on the website. I got my mother a mattress, box-springs, and a frame. When the installers came in, they set them up and left. Their sales reps were very helpful, too, and my experience with them was excellent. But I probably drove them a little nuts because I kept calling multiple times asking more questions so they could educate me. My mother has dementia and she is in assisted living, so it was a difficult situation and I asked if we could return the item if she decides she does not like the thing we bought.

I attempted to make an online purchase but was unable due to issues with the website so I started a chat and was able to complete the order. I received a confirmation email stating I had made an order and that delivery was to be the following Tuesday. In a few more days another email showed up with a link to check tracking. I used the link the day before scheduled delivery but it stated nothing was found so I started another chat session and was told the tracking wouldn’t show up until the scheduled delivery date. I proceeded to inform the chat person that I never received the phone call from the store to schedule my 2 hour delivery window and was told they have until 9:30pm to call and to call customer service at another number if I never receive the call from delivery.

I was on my way to work and I saw that Mattress Firm was having a sale. I purchased a mattress and an adjustable bed frame. Their rep was very nice, helpful, prompt and professional. The delivery team got the old mattress then set everything up. The wires had been put incorrectly on the adjustable so one guy had to crawl underneath and fix it, and he was able to do it quickly. I'm very satisfied with the quality of the items that I got from Mattress Firm.

I did an online search and made the purchase from Mattress Firm over the phone. I got a tulo Mattress and it was not what I thought it was going to be so I had replaced it with another. I was told that the mattress was gonna be firm and that it was gonna arrive at a certain date but when I got it, it was very plush and it did not arrive at the right day. They also sent some frames in the wrong place so I had it canceled. But then the people at the Mattress Firm in Lake Oswego were very helpful in helping me to find a correct one, and they didn't make me pay more for it, which was great. What I have now is a good mattress and I like it.

I saw an ad for a mattress with an adjustable bed and then the rep from the Mattress Firm store I asked from was very rude and didn't care if I bought anything at all. He showed me Mattress Firm's basic adjustable platform and then the cheapest mattress. I purchased it and I got it home, and it was like sleeping in a hospital bed. But in the store, it felt all right just lying on it. I was really thinking about the price, so within my timeframe, I went to a Mattress Firm that was closer to my location to do an upgrade. The rep there was very nice to me and when their crew picked up the old mattress, they told me they would take the base. According to the store, however, they weren't supposed to take the base, but they got permission to do so. It was all just messed up and I got charged for that base which I should have gotten credit for.

I have seen Mattress Firm over at the State Fair and I got a mattress from them, but I wanted to get a base. I got one from them, too. The gentleman who helped me out with the actual purchase was good and knowledgeable. He was able to get the sale. There was another gentleman that I talked to and he was just trying to get money out of me. The quality of the product I got is good. It is versatile and it helps out with my lower back because of the surgery I had. Go to Mattress Firm if you need a mattress.

6 years ago I spent $2600 on a Seabrooke Queen Beautyrest mattress and box spring set. It was ok for a few years but gradually became problematic. After 6 years (it has a 10 year warranty) I contacted the store where I purchased it and was told to go online to get help. Then I was told to contact Simmons. No support at either place for my problem because you have to show a 3/4 inch divot to get any help. The way the mattress cover is designed the problem does not show up until you get on the bed. Long and short of it, the memory foam was not great and I got no help with my product. I felt like the company did not honor their warranty. This would not have happened if I had made the purchase at Costco. I am going to buy a Tempur-Pedic product from another store.

I needed some mattresses and Mattress Firm's prices seemed reasonable. I purchased two twin-sized mattresses, a queen-sized mattress and box springs. The representative that I worked with was patient and he showed me around. He was nice and knowledgeable about the product. The delivery went fine and they have set everything up. I was very pleased with my experience and I would recommend Mattress Firm.

I got a mattress and box spring from Mattress Firm and their sales rep did well. I had to return the product though because the height was like climbing a tree for me, but it turned out good. They just came and got it and gave me the lower box spring.

The Mattress Firm's sales rep that I dealt with was fine but he didn't tell me about the skinny box-springs that’s available. I’ve never seen it posted on the wall that they have them and they didn’t tell me about it when I bought the mattress before this one. It was a different place though. If they told me about it, I would have bought it. Other than that, they were perfect. The mattress is fine but I liked my old mattress better. It was eight years old though and it was warped. I just wanted this because it was real cheap. It’s a $600 queen that was on sale for $99. It’s not the highest level of mattress but it’s okay. I can lie on it.

Mattress Firm had a sale so we went and got the mattress, adjustable frame, and the mattress pad. Although their sales reps were busy, they were attentive and seemed to work with us and got everything done. The delivery went well too. They gave us a two-hour window and were a little late, but they said they were all over everywhere. They got it set up and things went smoothly when we asked them a question about the bed before they left. However, we just have the mattress for around three weeks and it's already dipping a little bit which concerns me. Other than that, I had a good experience with Mattress Firm and I'd recommend them.

We tried a couple other mattress stores. One was Sleep Number and we didn't like any of their mattresses. Mattress Firm was having a huge sale on a Labor Day weekend so we checked it out. The sales rep was laid back and wasn't pushy. He was easy to work with and we didn't feel pressured at all. He asked us how we slept and what we were currently sleeping on. So after going to them, we kinda had an idea of what we were looking for. We got a mattress and an adjustable base, and we were able to negotiate the price. The delivery experience was fantastic as well. I was very satisfied with Mattress Firm.

I bought mattress 3 years ago. Started bunching on Pillowtop and sinking in so I went to buy new one. Bought new one, filed warranty on old mattress. Now I don’t get anything even though warranty was approved. That stinks. I love the product, it’s the warranty I wasn’t happy with.

I purchased a bunch of mattresses from Mattress Firm in the past and continued with them because of the convenience and familiarity with them, and that they provide a good service. I bought two queen mattresses from them recently and the sales rep was great and very helpful. He answered all of our questions and made recommendations as best he could to find us the best price on box springs. Then, they delivered the mattress on time when they said they would. Overall, I had a great experience with Mattress Firm so just keep doing what they're doing. I would recommend others to buy from them.

A good deal was going on and I purchased an adjustable bed from Mattress Firm. The salesperson was knowledgeable. He knew exactly what that was what. I wanted a king-size, memory-foam type mattress and he was able to nail it down to what I like. It had to be ordered and I came and picked it up a week later. It was an easy experience to do that and I'm really satisfied with the product.

Mattress Firm had a Labor Day sale, where you could get a free base so we decided to stop by their store. The sales rep knew the different products very well. We had the mattress delivered and the delivery team was a little late. But we understood. They delivered it on Sunday morning, really early before church and it was kind of strange. But they put it together and we were able to make it to church on time. They were also very nice.

Update: I tried the store again today (Saturday 6th October) and was able to get my mattress. Had they just told me the correct date from the beginning, all this stress and complaint could have been avoided.

Going with Mattress Firm was convenient. I bought a mattress and one of those movable/adjustable box-spring type foundations. The rep walked me through the options and it was a good experience. Also, I appreciate the next day delivery. The product has been great. I recommend!

I needed a new mattress and Mattress Firm was having a Labor Day sale so I took advantage of it. Sam, the sales rep I worked with was very nice. He told me he was gonna be there that Monday and so when I came in, I saw him and he assisted me with everything. So far, I'm enjoying the queen size Beauty Rest mattress. I had a good experience and I'd definitely go back. I would refer people too if they're looking for a mattress.

Mattress Firm was conveniently located by our house and then we ran up there to look at them. My mother-in-law bought a full bed there for our daughter. It was a gift from my father. And we like it. The delivery guys were awesome. It was pouring down rain and then they got everything in quickly. The had to bring it up to the second floor and set everything up. They also didn't leave a mess and everything went smoothly.

Several weeks ago, I decided to purchase extra beds for my two-spare bedrooms. I headed to Mattress Firm in Pasadena, TX and expected to be at the store for a lengthy amount of time. I was serviced by Laura **, a young lady who listened for what I was in search of and the price range I budgeted for as well. I could tell she was highly knowledgeable in mattresses and customer service. I had two beds picked out, purchase completed, and back at home within one hour. And to top off my experience, my mattresses were delivered the next day. Thank you to the young lady who provided me with a graceful experience of Freedom and Ease. Thanks Laura!

Wow not even sure where to start. The service was horrible from day 1 and we should have ran but we really needed a mattress and figured mattress firm was in every corner they should be a good company, right! So very wrong!!! So we went in to make a purchase the salesman Ray tried to get us to buy the Bentley of all mattresses for close to $6,000. After much negotiation and us letting him know that’s but what we want he quickly changed times and decided he didn’t want to help us as well as he was. Anyhow so we bought the mattress a Serta smart react Lynbrook king size. So it comes on a day it’s pouring rain out, I called to reschedule. They said they couldn’t. It was on the truck and it’s coming if I like it or not.

I needed a mattress and as I happened to be walking out of the building next door, I saw the Mattress Firm sign outside and walked in. I got a Serta pillow top mattress and the sales rep was really good. He listened to what I was saying and because of that, he knew what I was looking for. I originally went in there because my back was hurting me, and I wanted to change my mattress based on that. He helped me find the mattress that was comfortable enough for my back, and at the same time, he helped me get a base that will make me sleep better at night as far as lifting my legs and my back. Also, the delivery guys were early and were in and out. They took away the old bed and set up the new one. It took me a couple of days to get comfortable with it, but now I sleep much better. I wasn't sleeping that much, but now I'm sleeping through the night.

The BeautySleep from Mattress Firm has a topnotch quality. This is our second time purchasing from there and the experience was just as good. Their rep was very informative and the delivery team was awesome and very professional. Mattress Firm should be the first place you go to.

I wanted an adjustable bed and I got a king size one from Mattress Firm. The sales rep that helped me was awesome. He was very nice and knowledgeable. He told us everything and gave us a lot of choices. The delivery team was very professional as well. They came in and did everything they had to do. They were very courteous.

We were looking for a mattress to replace our old one and then have the old mattress thrown in our guest bedroom. We looked around and it seemed like no company had what we were looking for as far as quality. Mattress Firm was our last stop and they have a lot of mattresses. They had the perfect bed that is good for my wife because she has bad back problems. They had a good sales rep and he was helpful, friendly and professional. His customer service was great and although they were just two guys in there and they were busy and had a lot of customers, they tried to help everybody out.

I just started renting rooms to traveling nurses and I needed a mattress. Mattress Firm is local and I figured it was better than ordering online. I walked in and the associate was awesome and he knew his products. Although he was genuine in his attempt to upsell, I just told him that I needed a decent mattress that’s not cheap but not high-end and very kind throughout the process. He was honest and he showed me different things, then I made a decision and I was out the door in about 15 minutes.

We went to the Mattress Firm store during a sale and the salesman was fantastic. He asked if he could help us. We told him that we were looking for a mattress for our spare bedroom. We just told him we want a comfortable one but not too comfortable because we don't want them staying too long. We also wanted it for $500 or less. He went looking through some stuff and he came back with a package that was exactly $500 for a memory foam mattress, a box spring, and a frame.

Mattress Firm is a great place to shop at. It is one of the more familiar places so we like to check it out and we've found good prices there. We've also had excellent interaction with their sales reps. They were very helpful and they were willing to work with us on getting a good deal. We bought one mattress from Mattress Firm last year and this year, we were changing our son’s room so we bought a twin mattress. We picked it up from the store on the same day that we came, and it is a good product. We like it and our son has been sleeping well. Our experience with Mattress Firm has been straightforward and we would recommend them.

Mattress Firm emailed me about their Labor Day Sale and I bought a bed. My experience with the sales rep was fine. There were a lot of people at the store and it was just in and out. I moved the bed myself. I went there and picked it up. The bed was for a family member and it was fine.

I have bought from Mattress Firm before and recently, I got a Beautyrest mattress and box-spring from them. Their sales rep was very informative and very cordial. Then I had the product delivered and their delivery team was very efficient and down-to-earth. So far, I am very satisfied with the products. Try Mattress Firm first before anywhere else.

Mattress Firm was set up at the Indiana state fair and there were 20 chairs out there. We would always go in there almost every morning and try out the chairs. But one time, I felt like I needed to be pulled apart and I wanna be stretched. The reps demoed the chair, I sat in it and the game was over. The massage chair pulled me or extended me and it was just the feeling that I wanted. It was hard to spend five grand on a chair but I fell in love with it and I bought it there at the fair.

We bought a mattress from Mattress Firm about a year ago to go into my house in Florida. I ordered it from Hayward, California and had it delivered in Florida. We liked the Beautyrest, so we bought another one. The sales rep was very nice and knowledgeable. I knew what I wanted, so the sale was pretty fast. I bought the mattress on Friday and it was delivered on Sunday. The delivery team was professional and adequate. They removed the old mattress and box spring that I had and carried it away. So that was easy and fast. I'm glad to have the mattress in my house in Florida and I'm very satisfied with the one I have here. I'd also recommend Mattress Firm in Pleasanton.

We were taking a look at mattresses, but we just moved into the area so we didn't know mattress places. We saw quite a few locations and we went into one of them, but we got pricing that was outrageous. So, we tried Mattress Firm and we got good service from them. We got three mattresses with box springs and the metal frames for underneath. The reps were very energetic. They did everything to test the mattresses. They talked to us and gave us ideas, and they told us why we should or shouldn't go with certain things with what we were looking for. It was really good. The delivery guys got here, asked where stuff needed to get done, got everything inflated, took pictures, cleaned up after themselves, and they were out quickly. The products that we purchased were for our three kids and after these were delivered, our kids loved them. We're gonna be getting new mattresses again at the beginning of the year and we'll go through Mattress Firm again.

I would highly recommend Mattress Firm. Their products are excellent and the service is wonderful. Their rep was very pleasant and helpful. I've purchased several other mattresses from Mattress Firm down in South Florida before, and this time I bought another product. The delivery team was professional and showed up on time. They were also very neat and pleasant.

There's a Mattress Firm location that's a mile away from my house. I bought a higher-end queen size mattress and a box-spring there. My experience with the sales rep and the delivery guys was fine. The mattress is good and I’d recommend Mattress Firm.

My friend gave me a good feedback about Mattress Firm so I checked them out. The sales reps were good and very humble. They were very helpful in choosing the right brand and throughout getting everything done. I got a call 10 minutes before the delivery people came, and they were awesome. I got a mattress and the adjustable base, and they've been extremely good.

My daughter was going to school down in the States. She and her buddy were getting an apartment, so we had to buy a mattress. We were wandering around town and ended up buying a twin mattress from Mattress Firm. The sales guy was good. He went over a few options there and then we went around town and we liked the one he showed us, so we came back and bought the mattress. Their prices were a little bit better, too. Everything went well. Mattress Firm is a good place to shop.

The Mattress Firm rep was very knowledgeable, friendly, and personable. She also gave a good follow through. The full-size mattress I got from them has been good, so far.

When I saw a sale going on for body pillows at Mattress Firm, I went in the store and the sales rep was very helpful. She wasn't rude and I didn't feel rushed. She had a great attitude and personality. I got a body pillow and I love it. It's so comfy. Mattress Firm should have more body pillows that are memory foam.

We had the most terrible experience with Mattress Firm in Woodhaven, NY. We ordered on Aug. 26th, 2018 one king mattress and one extra long twin size plus 2 pillows and a king mattress cover. The estimated delivery for both mattresses on Sept. 22, 2018. First, On Sep. 21st one of the sales rep. from Woodhaven, NY store contact us to let us know the king mattress is in back order because they just received an email from the manufacturer. She rescheduled for Sept. 27th. Again one day before the delivery date, Sep. 26, 2018 the manager from the same store called us to let us know that again they received another email from the manufacturer that the mattress will arrive into their warehouse on Sept. 27, 2018 so we need to rescheduled for the third time to delivery Sep. 29, 2018.

I purchased a full-size mattress, box spring and frame for a spare bedroom. This set has had minimal use. The coils in the mattress are popping through, moving around and extremely loud. I mentioned this to the manager at the store who nicely referred me to the warranty that came with this set. I sent all the information requested and waited 2-3 months for a response. I was then asked to send a video of the noise described 4 times and waited another 4 weeks. My claim was denied stating I was using an inadequate bed frame. The frame was sold to me by this company. I’ve requested several times for someone I can discuss this decision with. All requests have been ignored and no one answers the phone provided. Save yourself headache and money and make your purchase from a reputable store where customer satisfaction is the underpinning of their mission.

I purchased a king adjustable bed, bedding and pillows from the fair this year. The delivery came on the day it was suppose to come. Other than that it was horrible. I was told that they would take my old bed and set up the new one. Driver asked to see where it was going took off the mattress. He then brought in one of the sides and found that it was missing its legs. He had the other guy take it from their next delivery. They started putting together the wiring and then found one of the remotes were missing. I told them it was not going to fit inside my frame as my old bed is a Cal King and the new one was a King. He then said, "We don't take apart beds." I went to get the tool to take it apart and he then said they couldn't wait. They were suppose to be at another delivery at 9:00 a.m and it was almost 10:00 and they have 14 deliveries today.

I was just driving by and saw Mattress Firm. I bought a queen mattress and it was of high quality. Their rep made me spend more money than I wanted to but she was helpful. I missed the first delivery by five minutes and the crew left. So, they had to push me for the mattress to get delivered but other than that, it was fine. The experience was good and people should buy their mattress from Mattress Firm.

I've purchased a twin-size mattress at the Mattress Firm that is close to my house. It was my second time to purchase from them. Their sales representative was very good. I’m satisfied with what I've bought -- good quality and good price.

I purchased a bed with a bed frame from Mattress Firm, but my experience with them wasn't very good. The sales rep pushed on me the mattress pad and charged me $110 for it, which I wish I never would have gotten because I can get it for $30 to $100. I was also told that if I went to the warehouse, everything was there ready for me to pick up, but when I went there, the mattress was not even there. I had to wait almost a week and a half when we had already gotten rid of the old mattress. I went back in after that and I wanted them to do something about it or give me $100 off, but they didn't do that. They finally had it delivered to me for free, but it was still a week and a half away, so that didn't help and my poor grandson had to sleep on the floor. Still, the delivery team was good and my grandson likes the mattress.

The Mattress Firm store was almost closing and I was only going to look but the sales rep was great. She kept us past what would have been her closing time. She was not high-pressure and she answered all of our questions and was really good. She did a very good deal for us. They were doing either free adjustable mattress frame or a lower price, and she wound up giving us both. It was a pleasant, low-pressure and satisfying experience. The mattress was super hard at first, like I wasn’t even sure it was the same mattress that we ordered. We laid down on it and it was like lying on a piece of plywood but the woman that we bought at Mattress Firm from said that it would extend and soften over 30-60 days and it has so it’s good.

I just moved into a house with a bigger space and I was thinking about getting a new bed. I was out to grab lunch and the place I was going to was right next door to Mattress Firm, which had a big sale sign on the window. I wasn't exactly planning on buying that day but the sales person was really nice, explained everything to me and was cool when I said I needed to think about it. I'm clueless when it comes to trying to figure out a mattress, so he helped me figure out the features that I wanted. Even while I was at lunch, they did a price match and was able to get me a really great deal, which was pretty much what sealed it for me.

My son was coming home for a week and asked if I wasn't getting a new bed. Then my sister was also coming with her boyfriend and somebody else was gonna come. We bought a bed somewhere and went down to Mattress Firm to get the mattress. They are local and their pricing was in the ballpark. The guy made us a deal and gave us a plush, which was a return. He said that they get them cleaned like the hotels get them cleaned. It worked for the spare room that we weren't gonna be sleeping in.

This is our third full size mattress. The first two had inspectors come out and look at them both were defective. This one is now under the new company that took over. They want $179 to come out and look at the same defects (the padding let go and bunching up under the coverlet topper). We have tried to get the info on their online form done to their satisfaction for 2 mo. They make is so hard and reject everything we have done. We are out $800 and both of our backs! This is the worst company we have ever bought from. We’re just ordinary people who had a legitimate complaint. They just don’t care, and we have finally realized these pros have no intentions of standing behind their product. Buyer beware!

I have been researching and trying different mattresses and adjustable bases for about three years now. I went to the Big E State Fair this past weekend and saw a Mattress Firm demo there and tried different mattresses and spoke with a salesperson. I ended up purchasing my mattress and adjustable base there because I thought I was getting a pretty good deal,10% off, no sales tax, pillows, mattress cover, and sheets free of charge. Turns out I received no deal on the mattress, would have been less expensive online (13%off) or at the Mattress Firm store in my area (10% off).

The sales rep from Mattress Firm was very nice. It was just me and her in the store, and she explained different products. I spent about an hour in there with her and tried the different mattresses. Everything was very friendly and very laid back. She was not pressuring me and found what I like and did the transaction. So, it was good. I got a mattress and the re-adjustable base. I like the products a lot. The delivery people was perfect. They set it up and cleaned up great. I was very happy. It was a great experience.

We purchased a Black Hybrid king size mattress with an adjustable base for $6300.00. When the mattress was delivered it turned out to be the incorrect one. It took a few weeks for us to get the correct one. When it arrived it had some flaws that we pointed out. We suspected that we were given a used mattress. I called the representative that we purchased the mattress from and told him of our dilemma, he advised us to go and pick out another mattress, which we did. We never heard anything back, a year has gone by now with still no replies. We filed a claim along with pictures of the sagging, and the ends of the bed looking like it's 10 years old already. I was told this was standard for this manufacturer, which I'd rather hear it from them.

The saleslady was very helpful, informative, and friendly. She was nice and polite as well. I bought a queen-size mattress and the delivery went perfectly fine. The delivery guys were efficient, polite, and neat. I would recommend Mattress Firm.

Mattress Firm's reps were very friendly and knowledgeable. I got a full size bed that Mattress Firm had in stock. It is of good quality. My overall experience was quick and easy, and I got what I needed from them. Go get a mattress from them.

We were needing a mattress and Mattress Firm happened to be local. The location was convenient and the guy there was helpful too. Everything went nicely and smoothly. Then they delivered the king size mattress we bought and that was good as well. Now, I'm less restless when I sleep. The mattress is nice and very comfortable. It's a good quality mattress and the price seemed right too.

Mattress Firm was right by my house, and I got a memory foam mattress from them. The rep, Gilbert, was friendly. He also had the warranty for 120 nights. The delivery was fine. too. I went back to see him because I wasn’t sleeping well on the bed but he had left to go to a New Jersey store. Nevertheless, the girl at the store called him and he took care of everything.

We bought a bed from Mattress Firm before then this time around, we bought an iComfort top mattress. We had a fantastic interaction with their sales rep. He was very polite and he helped us get the best deal possible. When the mattress was delivered, the delivery team was in and out in a few minutes then they hauled away our old mattress. A couple of weeks later, we went back and bought our kids mattresses as well just because of the customer service we got from the store manager. He was really good. We are very satisfied with the product and we had a fantastic experience with Mattress Firm.

A friend told me that Mattress Firm had really nice prices and a nice quality bed. So I decided to go and it was awesome. I bought a mattress and a frame, and the sales representative was a really nice guy. Everything was nice.

The apartment beside us got bed bugs so, we had to automatically throw ours away and disinfect everything. So we went to Mattress Firm and found a new king bed and a protector for it just to make sure that if there was anything left over, that they wouldn’t get into the bed. It was one of those bed covers that assist with bed bugs, dirt and sweat that get into your bed. We love the bed and it’s really great. We’re really happy with it.

I'm very, very happy with the queen mattress that I got from Mattress Firm. The mattress is firm and I no longer have back pain since having it. The salesman that I dealt with did a good job. He was absolutely excellent. If there’s five honest people in America, he’s one of them. The delivery team did a fine job as well. They were here in less than three-and-a-half minutes. I would go back to Mattress Firm.

I purchased an adjustable frame, mattress, a pillow and a headboard from a Mattress Firm right around the corner of my house. Their reps were very helpful when I went in there. Then we had it delivered and set up. They were quick and it went good. It was a great experience and I like my bed.

The lady from Mattress Firm gave me the best customer service I have ever had in all my life and she was awesome. I was looking for just the mattress and it was my third time to go there. The rest of the time, nobody helped me before like she did. I checked out better products and I got all the information that I wanted. She knew what she was talking about and she saw what I needed.

My son took me out shopping for a mattress and Mattress Firm was the store that he wanted to go to. I wanted the firmest mattress they’ve got and they even let me try several others before I got to the firm one. I bought a king size mattress which is extra firm and I also bought sheets. I had to call them back a few times because the base that they sold me was a smaller size. I couldn’t get my sheets on and it had to be changed. Their reps were very kind and they did it for me. Mattress Firm brought me a thicker base and that lifted my mattress up so that I could put the sheets on and now it works okay. The delivery people did a good job even though the last delivery was at about 9 o’clock at night. Sleeping on the bed now is better as my back was hurting before. I’m pleased with the product and I had a good experience with Mattress Firm all in all.

I had a lot of problems with the manager at Mattress Firm. For being a manager, he was not very friendly. Mattress Firm was having a sale and I said that I wanna wait until I come with my friend so she can help me because I haven’t bought a mattress in forever. I wanted to bring the mattress cover back. The manager wanted me to take it. I asked him if I can bring it back because if I don’t buy the mattress, I won’t need the cover. He replied that I can bring it back.

We'd bought mattresses at Mattress Firm before, and they were right around the corner from the house. We recently purchased a king size bed with an adjustable base. We got the same lady we had the last time we were there, and she remembered us which was nice. The delivery guys were good as well. They were very professional. I'm sleeping well with the new bed and it has met my expectation.

The Serta iSeries 100 I bought from Mattress Firm is wonderful. The Mattress Firm team was very knowledgeable and gracious and they worked with me. The delivery crew was very professional and knowledgeable as well. They were really great guys who worked cohesively and gave me instructions, too. I am satisfied with my mattress and I’ll shop with Mattress Firm again. The people there are amazing and I’m really happy with their service. I will be definitely telling all my family and friends.

We were out looking for a mattress and we stopped at Mattress Firm and purchased a memory foam with the king-size riser bed. While the rep I worked with was very professional and their delivery team was good, the mattress had this horrible odor to it. It took two weeks for that odor to leave. I even had to pull up a window and do a lot of things to get the odor out. In addition to that, the mattress makes me itch so I'm returning it. They did persuade me to keep it and so I gave it another week. But then I said I'm not keeping it 'cause I can't sleep on it. While Mattress Firm is good, and their mattress, comfortable, it has something in it that I'm allergic to. Despite all that, I'm happy with my experience.

Some of the folks we knew had a good experience with Mattress Firm. So we also went there and got an adjustable frame and a mattress for our daughter. The sales reps were very helpful and knowledgeable. It was a good experience. It's a good place to shop and we would definitely go back.

I spoke with a customer service rep earlier this morning as my mattress broke and has a huge dent in the middle of the mattress. They want to charge me for someone to come to my apt. to look at the mattress!!! I am floored!!! The rep quoted me $80 for someone to check their failed product or I have to wait three (3) weeks for someone to check my mattress if I file a claim online. I am disgusted by this policy and have escalated this issue to a manager.

The first time I bought something from Mattress Firm the people are very nice. They brought the mattress on time and I liked that. The first one I bought was the foam that you can press different positions. Then I bought a mattress for my other room. In addition to that, the sales rep showed the linens they have for sale and I bought something. Overall, I'm very satisfied with the products I purchased from Mattress Firm. I had a very positive experience with them.

We purchased a queen size bed with adjustable head and feet from Mattress Firm. The delivery people were fantastic. They rang the doorbell, put their little red stockings on and laid the mattress down. However, we had a little problem with the salesperson, Jennifer, whom we started out. She lied to us and told us from the get-go that anytime we wanna upgrade, we would only pay the difference and they would come and get it. I wanted a king size bed so I called the main office in Houston, Texas and talked to a customer service rep. I was told that they don’t usually do that but I told him that I got the paperwork and I read it to him. Then, he gave me the District Manager's name, Raul and another sales rep from a store in Leesburg called me.

Purchase king size mattress and box springs. Box springs was free if you purchase mattress. Mattress was defect. Had to be exchange within few 2 week. Keep hearing some crack one year later. Box spring defected from factory. Mattress Firm would not do anything.

Mattress Firm looked inviting and I considered trying them. I got two queen-size mattresses and box-springs from them. The sales representative was very polite and knowledgeable. He worked within our budget and he assisted us in anything that we needed. He guaranteed that our mattresses would be there at the date that he provided for us, and they were. The set-up men were excellent. We’re sleeping on our new mattresses comfortably. Now that we’ve had some time to use the products that we got, we're very much satisfied with them. I would recommend Mattress Firm to people who are looking for a mattress. I'd tell them to check Mattress Firm out for themselves. As a matter of fact, a friend of mine was saying that she needed a new mattress and I told her to go to Mattress Firm.

I purchased a Mattress from Mattress Firm. The gentleman who helped us with the purchase was very thorough and knowledgeable. I had a good experience with him. Since acquiring the mattress, my son has used it a couple of times and he likes it.

I like Mattress Firm's prices and their sales rep was excellent. He was informative, very helpful and he was not pushy. I don’t like people making my decisions for me so he was perfect. I knew what I was looking for and he showed me exactly what I wanted to see and I tried it out. I purchased two mattresses and two box springs. And then, I bought extra mattress pads, the deluxe ones, and pillows. They were all delivered to me and the experience was very good. Everything was perfect. They said when they would come and they were there. They put their little booties on and hauled the items upstairs. I would recommend Mattress Firm.

Mattress Firm is close to my location and I got a queen size mattress and an adjustable frame from them. The sales rep described all the options and promotions going on there and was very friendly. Also, the team that delivered was very good. The only issue I had was I said I'd be making a monthly payment, but they charged me the whole price. Still, we like their products.

We liked Mattress Firm's prices and so we ended up getting an iron frame and mattress from them. We bought it for my son and the sales rep that we got was really good at listening and helping us out with what my son wanted and the price range he wanted. We also went to another store where my son bought pillows and the rep there was very helpful too. My son said that the first night of using it was not so good but he loved it after that.

The queen size mattress I got from Mattress Firm is perfect. It almost tap dances. Mattress Firm's representatives were very good. However, the delivery team was not so good. When they were supposed to come, they didn’t show up and so, I waited and waited. There was no call and about four hours later, I decided I should call to find out where they were. The guy I spoke to said they called the delivery guy and he said he was broken down somewhere on the freeway. I’m usually generous in that kind of thing but if he had a phone, he could have called. He was four hours late. So, I was very suspicious.

I had so many issues with my first and only attempt at a purchase. The first problem showed up when the delivery date came and went, come to find out the product I ordered was out of stock. Second, it took three weeks to be told the product was discontinued. Keep in mind none of this was mentioned on the product page. I was told the refund process would take 5-7 business days, later corrected to 7-10 days. Third problem, I discovered today that the refund was never actually processed. As of writing, I'm still out $360. Icing on the cake: every chat session took at least 30 attempts and 10 minutes to connect. TLDR: I got royally screwed, and Mattress Firm has lost a customer today and in the future.

Mattress Firm got great quality mattresses at fair prices. I bought seven mattresses and initially, we had a mix up on what mattresses were going to arrive. But the area manager, Vince, was awesome in resolving the mix up. He took a hands-on and almost personal attention to the whole situation. And we worked it out great. I was very appreciative of his support in that process. Everything is fine now. I'm happy of how it all turned out. I bought the mattresses for a house that I have in Ann Arbor, and my daughters and several of their friends all love the mattresses. When I'll need more mattresses, I'll go back to them.

We were happy with the Mattress Firm bed that we sleep on. We got one for my son too and the third one is for my daughter. We got a twin bed and the adjustable. The reps were very helpful, knowledgeable and not pushy. The delivery team was great. They protected their feet and used the red carpet. Everything went very well and we're very happy with them.

Having been frustrated with Mattress shopping, we went into Mattress Firm of Delray Beach. This was our best decision. Josh, the sales rep was most informative and tailored our needs for both comfort and cost. Josh made our choice easy. We were able to get delivery the next day and were equally happy with the delivery people. Everyone was efficient, pleasant and extremely helpful. We highly recommend Mattress Firm of Delray Beach.

I thought this company was reputable, boy was I wrong. First of all it was easy to order the mattress. It's when I received the confirmation I knew this was going to be a problem with a delivery date of 2030? So I contacted the company thinking this was mistake and I wanted to bring it to their attention. When I purchased the mattress I was told 5-7 business days to deliver. They put 2030 because they don't know when the mattress will be sent from their warehouse to you. After waiting 12 days and 9 business days still no mattress. I contacted the company again and said that I wanted the mattress delivered the next day or I'm cancelling the order. They would not commit, so I cancelled. Let's see how long it takes for me to get my money back. I repeat do not do business with this company, They have no understanding how to run a business. This company is a joke.

We had purchased from Mattress Firm before when it was a different company. This time, I got a mattress for my eldest daughter, and she was very happy about it. Dealing with their sales rep went fine and I did a pickup to get the mattress. Overall, we had a good experience with Mattress Firm.

Bought a mattress, set up delivery - GOT NOTHING but lies and them saying they refunded our money? We didn't ask for a refund NOR did we get 1. 1 thing for sure is we never got our mattress and they got 1900 for free.

I bought from Mattress Firm's iComfort series mattress. I told their rep, who was an older gentleman, specifically what I was looking for because I can't have soft or firm type mattresses. I have three fractures in the middle of my spine. So he took me to three mattresses and we picked out which one I liked the best. He was a good salesman. The delivery, however, was a different story. It was supposed to be delivered on Saturday. I got the confirmation email and text message but then the mattress was never delivered. I had to go into the store the next day, when they open. I got the same sales rep and he called to figure out what happened.

I had bought from Mattress Firm before and their price was reasonable, plus the quality is not bad. I bought a queen size mattress and a box-spring the second time and their sales rep was great. I scheduled the delivery and I had no problem at all.

I bought a soft pillowtop mattress from Mattress Firm as it is a known brand. Their sales rep was there to assist me with any questions I had. I scheduled a delivery and the mattress came a week later. The delivery team took away my old bed and put the new bed in my bedroom. I am enjoying my new mattress. I am sad that I didn’t have the adjustable thing, but that aside, everyone at Mattress Firm did a great job.

After I posted a complaint on this site, the company contacted me and offered to send a mattress inspector to my home at no cost to me. (They usually charge $80 for this service.) The inspector agreed with my assessment that the mattress had failed, and a few days later the company issued a credit for the full price I had paid. I went back to Mattress Firm and purchased a new, slightly higher quality (or at least pricier) mattress that was delivered the other day. I'm hoping this one holds up better, but at least I now Know how to deal with it if it doesn't. All-in-all, the company acquitted itself once I gt their attention.

We purchased high-end mattress that failed within 1 year, and warranty was not honored despite 10 year guarantee. We paid $1800 for a mattress that has been in storage since 2 years after purchase. Dishonorable company.

I needed a new mattress and ended up getting both a mattress and a box spring from Mattress Firm. My experience with the sales rep was great and it was a really easy purchase. I recommend them.

When we moved last year from Hawaii to Washington State, there happened to be a Mattress Firm right down the street. It seemed like a solid company, so we went in and bought one of their mattresses after we tested it. We bought a queen one to go on our guest room. Then we replaced our other queen bed and we got a king. My husband and I needed to move across the country for a short period of time in Maryland and we needed a new bed because we set up a new household there. So we bought a queen. Then, my father in-law came to visit, so we needed another bed for our guest room and we bought another queen.

I looked at many Mattress Firm products and then I asked the agent, and she helped me out. I purchased one box-spring and two king mattresses, and she made purchasing them interesting. She explained the mattress to me, told me how it was made and how it’s supposed to work for my body. I got A-plus service at Griffin, Georgia and I'd recommend Mattress Firm in that location anytime. They take time with you and listen to your concern about mattresses.

The sales rep at Mattress Firm wanted to upsell us to a bed that was twice as expensive and my wife liked it. I said I wanna do some comparative shopping and found a comfortable mattress for much cheaper at a different store at Costco. I came back with the information and the rep said he could match that. They delivered it the next day so it was much more convenient to use Mattress Firm for the same bed than Costco who would have taken a while to get it delivered. The Beautyrest was the perfect mattress for us. We enjoyed it and everything was fine.

We wanted to be able to see the merchandise in person as opposed to ordering it online, and Mattress Firm was local. The woman we placed the order with was very nice, knowledgeable, and very helpful. We got two regular mattresses and had them delivered. The setup was very quick. The guys came, did what they had to do and they left. Purchasing mattresses, in general, is a frustrating process. There is a lot of falsehood in the way that the mattress has dropped all price and so the price that you see is not necessarily the price. Nevertheless, I would recommend this company.

Mattress Firm's rep knew the products. We didn't have any questions that went unanswered. Plus, they had almost gotten the delivery set up due the same day. I bought two mattresses for my kids and they seem to like it.

We've had a Simmons Ashaway mattress in the past that I bought from Sleep Experts in Dallas, and when I researched who is carrying them now, Mattress Firm came up. A few months ago, we bought a queen size from them which we're using temporarily in our master, and then permanently in the guest bedroom. And it was the worst experience I've ever had in my entire life and they were absolutely the worst case scenario of pushy salesman I have ever experienced. They were out-of-town people that were here overseeing the store and they were also not the kind of personnel that they should have in their business. My wife and I said that we will never return to Mattress Firm.

I went to several stores, and couldn't find anything comfortable. But in Mattress Firm, a couple of them were. I'm recovering from a heart attack now and I sleep really good on the mattress that I got. It's one of those hybrid mattresses with the foam, gel, coils and everything on it. They also have a wide variety of styles, price ranges and comfort levels unlike one other store who was snooty when I told them my price range.

I bought the Mattress Firm bed that goes up to 90˚, shakes and lights up from the bottom. It also vibrates and goes in different angles. The salesman sold the bed to me and he did a good job describing it and its quality. The capabilities were important to me ‘cause I’m a dialysis patient so the vibration is definitely a nice touch. He was also very professional. He took his time and I appreciated that. I had a sense that I definitely had the best value for the product line that was sold, and that they really want to build up a relationship with me. The delivery team wore booties before they entered the house, and they introduced themselves. The only unfortunate thing was they set just one of the remotes and I wanted both set up. Nevertheless, they were very courteous, told me what they wanted to do first and then they did it and set up the remote.

I needed a box frame. I've been at Mattress Firm before and I liked the guy. He was very nice so I went back to get one and the guy was really good. I was in a rush and was there for five minutes, and he helped me pick out the perfect box frame. It was very fast. They really worked with a sense of urgency, so I liked it. I took the box frame home the same day. My overall experience with Mattress Firm was great.

I got really good customer service from my salespersons at Mattress Firm. So, I decided to purchase a queen-size mattress and a box frame from them. They were courteous and professional. The delivery guy was also professional and neat. And the unit is very comfortable, like how I experienced it in the store. I'm very satisfied with the purchase.

I bought a Simmons bed at Mattress Firm. The sales representative was awesome. She was easy to talk to. I also purchased beddings for the bed, a cheap cool pillow, and the barrier so the mattress won't get wet. The said I have a 12-year warranty on my bed. The delivery was perfect. They were on-time and they did what they were supposed to do. I would definitely recommend Mattress Firm.

My grandfather had dementia, and we needed an adjustable bed for him. Mattress Firm was local to us. However, we had a lot of trouble with it and I have returned it. There was a cord that got smashed in between the frame and the floor. So, then, it pinched it off and it broke the cord, and that was why we had to get it replaced. Mattress Firm told us these were under a 10-year warranty, reach out, look online, and call the manufacturer. The manufacturer, however, was awful. I spent two months trying to get the right part. They sent me the wrong motor, and it took forever to get to a person. It came to a point where we never got it working again and I returned it. It was just unfortunate that we had to return it after all that because the bed worked fine and my experience with Mattress Firm was fine. It was the vendor that we had the trouble with.

The Mattress Firm sales reps were very friendly and they answered everything according to the questions we asked. Delivery was fine as well. However, the kit that we bought extended the headrest further back and there’s a gap between the headrest and the mattress. Sometimes you toss as you sleep and you sink down there, but I'm sure that's not something they can do anything about. After I bought the mattress, I saw that they had ads and I was satisfied that everything was on the up-and-up.

When delivering our mattress the delivery people damaged our front door. I called the North Wilmington Delaware Store from where we purchased the mattress set. The salesperson assured me they would call back and get the matter resolved. NO CALL BACK. I contacted the headquarters via their website and a CHAT session. I explained what happened and was ASSURED a manager would call back in 24 to 48 hours. NO CALL. I can only conclude they are willing to take payment but have no genuine concern for the customer... really not even a call back on the matter? Needless to say, I am most willing to inform friends and acquaintances of my bad experience with Mattress Firm.

I purchased from Mattress Firm before and I had a good experience. Recently, I got a Black Diamond, a Beautyrest, and then the adjustable bed. They have been good. The sales rep I dealt with also took her time with us, even swapped some beds around for us and everything else. So, she did a fantastic job. I recommend them.

Mattress Firm had a sale and I purchased a king-size bed through them. The sales rep was personable which was great. The delivery was good and they made no mess. I wish they had free delivery instead of having to pay for it, but overall it was an easy experience.

I cannot thank ** at the 5201 S. Tamiami Trail store in Sarasota, Florida, enough for what he did for my mother and me. We moved here and our belongings were delayed, so we needed to buy beds unexpectedly and ** was a Godsend. Everything he represented to us about what he sold to us has proven to be true and we are so thankful. We knew what we had prior to our move and we loved our mattresses, so we knew what we wanted and ** knew how to guide us. He was knowledgeable and accommodating.

This was my fourth purchase at your company. The delivery went well until I found out that they would not attach my headboard to the platform. When I asked why, they said the brackets were not ordered, and they did not have any on the truck. The delivery people left and I called the store and left a message on the answering machine. After waiting 2 hours for a return call, I drove to the store. It turned out to be my salesman's day off so spoke with his associate. He heard me out, checked the order and of course found the brackets were not ordered. He was kind enough to give me a set of brackets.

We needed a new mattress and Mattress Firm gave us the best deal. We bought a Beautyrest and Carlson said we could get the cooling technology. However, we had to get it replaced because we found the cooling technology wasn’t working. We went to visit our salesperson at the store and they scheduled to swap out. We’re currently trying out another one with the exact same model to see if it’s working. Our salesperson, Kana, was great. Plus, setting up the delivery was very easy. They’re very attentive and polite. They make sure that they get to your home clean. They wear their little red socks to protect their shoes when they come into the house.

I took my friend down to Mattress Firm because she needed a bed. I wanted her to go and buy a four-poster bed. I felt she deserved it but she wasn’t gonna do it. She bought a Mattress Firm bed and then I had to try one with her. I laid on a mattress and I was sold. I wasn’t looking at that moment but I have had some health issues with my back due to arthritis and that mattress just made me feel so much better. It was pretty quick and I don’t regret it at all. I bought an adjustable bed and I like that I can raise it up. It was great dealing with the sales rep and he was so easy to get along with. He seemed to understand everything we were talking about. He just seemed to know and knew exactly what he was doing. The delivery guys were in and out and it was a great experience. They were very considerate and I couldn’t ask for anything better. I would tell my friends to let me take them to Mattress Firm and they won't be sorry.