Mattress Firm Reviews

I was driving by a Mattress Firm store and I needed a mattress so I stopped. The sales rep was very good and he helped find the best deal for me. I got a bed with a frame that goes up and with a remote. I've laid on it and it feels comfortable, but I haven't actually sleep in it yet. I'm happy and my experience was great. I'd recommend Mattress Firm.

This is my first encounter with Mattress Firm. I visited the store located at The Landing in Renton WA. The sales staff were very friendly and helpful. I enjoyed our conversation on both of my visits. I purchased 2k worth of mattresses and accessories for my apartment. Additionally I purchased the delivery option for the next day. I was told that my mattress would be delivered between 4:00pm and 10:00 pm. I received a call at 4:28 pm from the driver indicating they were 10 minutes from my apartment. I informed them I was 5 minutes away. I got to my apartment and I never heard from the driver again.

I had a good experience in my second time that we purchased from Mattress Firm. The customer service rep was really friendly and helpful. He was a nice guy overall. The delivery team was nice too and I didn’t have any problems with them. They set up my Beautyrest mattress.

I have loved the Purple Mattress commercials since they came out. Their marketing is fantastic and I’ve always been curious about trying their products. There’s a 100-night guarantee but it sounded like a lot of work for them to ship your mattress, try it out and then I have to ship it back in case I didn’t like it. I stopped at one of their stores one day, tried the mattress, loved it and brought my girlfriend in. She tried it, loved it and we decided to take the next step and buy it.

My wife and I spent $4,428 on a Tempur-Pedic mattress and a Rize split base adjustable queen bed and the Rize adjustable bed part was $2,700 plus tax alone and it's already broken and I called the manufacturer and I've been waiting on parts for over a month now. Don't buy a Rize adjustable base. They are junk.

We had purchased from Mattress Firm before for my daughter who bought her mattress. This time, I bought a mattress and the representative was very knowledgeable and helpful. We had an idea if a mattress was affordable and he worked through that with us. However, the people who delivered the product were not equipped with the right tools and things that they need to do the job because it seemed that they were very limited. That should not be the case. Other than that, we’re pleased with the mattress at this point.

I bought a queen-size pillow top Sleepy’s Slumber mattress from Mattress Firm. The guy who I spoke to at the store knew his business. It’s important to know the product and he did. He seemed a little bit pompous but that didn’t bother me so much. He was very polite with the way he recommended the product that I got. Also, they agreed that they would deliver the bed. I needed it that Saturday because I was coming to this town for a project. While they gave all that information and the kind of warranty, I was a little disappointed that the rep didn’t leave any paperwork or any price that I paid. I also noticed that when I went back to the site, they said that it was free delivery but I was charged almost $80. Even so, I loved the idea that I got the bed with the elevating frame for the $699 price. I also want to buy another one next week when I get paid and have it delivered to my mother. Everything with Mattress Firm went smooth.

Mattress Firm was having a really great sale and I needed a new mattress. Their sales representative was awesome. She really knew her products and steered me in the right direction because I kind of told her what I was looking for. I laid on at least six beds. She let me lay there as long as I needed to, to try to figure out which bed I wanted. I purchased a mattress and the adjustable bed frame. The guys who delivered the bed got it all set up, and they took away my old mattress, too.

I've purchased quite a bit from Mattress Firm. I've had products from them in our home for almost 10 years now. This time, we purchased three Dream Beds--two king-size and one queen-size. The rep who worked with us was great and helped us out a lot. He made us feel like we knew exactly what we were given and we didn’t feel like we were buying something that we didn't know. I am satisfied with the beds. They are great and comfortable, and the king ones are really nice and cool. However, it's a little disappointing that we didn't get anything for free and our bill was almost $9,000. I talked to the rep and he told me that they don't do that. But I have bought from other Mattress Firm locations and I know that when you spend a large amount, they at least throw something in there, like one of those Columbia Cooling Pillows.

There's a Mattress Firm location close to my job. I purchased a pillow top twin mattress, the box spring and the frame. I bought a pillow as well and the quality is great. The salesperson who helped me was excellent, but the regional director was there. They were all very kind and patient with me. They also assisted the gentleman in putting the mattress on top of my car. My experience was wonderful and excellent.

Mattress Firm took care of my needs exceptionally well. We bought from them before and its location is convenient to where we’re at. This time, we bought two regular queen mattresses. Their rep was great and very professional. The delivery guys did a great job too. They went up through a steep driveway and a number of flight of stairs. They hustled and were very courteous.

Mattress Firm has a variety of selections so I chose to buy from them although this wasn't the first time that I bought their products. We had our old Mattress Firm products for five years. This time, I got the queen size Tulo memory foam. I didn’t have a memory foam before so I like it and I sleep well in it. The salesman was good and he walked me through the different options, too. During that time, they had a 4th of July sale where they got an adjustable base along with a purchase that reached over a certain amount.

After we had seen an advertisement on TV, we went to Mattress Firm and wound up purchasing a mattress, pillows, box spring, and some liner or foam cushion over a mattress. The representative was awesome. He was a regional guy who goes from store to store. We took home the other items while the mattress was delivered. The delivery team was fine. Now, there's a bit of a difference in the quality of my sleep. I tell others to go to the Mattress Firm store that we went to.

We bought a hybrid Beauty Rest and it's the worst mattress I've ever owned. We wanted to get it before I went through some medical stuff so I'd have a nice bed. I spent a week on it after my medical stuff and it was just ok, at that point the store said I needed to give it more time. I went to spend a few months with my husband that is stationed in another state and when I came home I was able to give it a fair chance.

I got a box spring from Mattress Firm and it was for a mattress that we already had. I decided to purchase from them because of the ability for them to deliver it so quickly. It was a great experience.

Last month, we bought three sets of box spring from Mattress Firm because they have better prices compared to other companies. Their sales rep did a very good job because he showed me everything when I went to their store. He even offered me a glass of water. Their delivery team was also very good. I picked up from the store and they put everything up in my car. We're satisfied with Mattress Firm's excellent services and my kids are really enjoying the box springs. If anyone would want to buy a new mattress, they should go to Mattress Firm.

We had an old Tempur-Pedic that had become sunken and wasn’t recovering. We weren’t getting the rest and sleep we needed. My wife had a back surgery a year ago and her back was really starting to become a bother and a concern for the both of us. We needed a proper support mattress for her to sleep on. We’ve seen Mattress Firm's advertisements on TV and they had acquired several mattress companies that we had dealt with in the past. Then, in the store, Larry showed us a dozen different beds, trying to find the right price range, the right firmness, softness, and feel for the mattress of what we wanted. I was a little bit overwhelmed because of the volume of product choices, but because of that, we were able to find something within our price range and the firmness that we needed. The mattress I bought was an iSeries, and my wife and I both love it.

I went to the Mattress Firm store and the person who helped me out was great. I bought three mattresses and they delivered them, but one of them had a hole. I told the guy who delivered it about the hole, he saw it and said that the hole was huge, but it wasn't. They said they were gonna bring a new one, so they brought a new mattress which had a hole in the same spot as the first one. The guy took pictures of it and then called the manager in the store. The manager said that they were gonna send another one, but I told him that I did it twice already and I had a select time to be home for the delivery. Also, I live in a two-storey and it’s difficult to get in with the guys taking out the other mattress, so I didn’t want them to deliver another one.

I had a bad experience with Mattress One, and Mattress Firm was the other company that was close to where I lived. I purchased from Mattress Firm for the first time and got the Beautyrest Memory Foam Mattress. Everyone at the store went above and beyond to assist me. In terms of delivery, it could have been a little bit better. There were two delivery guys. One delivery guy had covered his shoes and he wore gloves, but the other guy didn’t. I also asked them to leave the plastic on so that I could take it off ‘cause I saw the other guy didn't wear gloves. But when I came back after going in the kitchen to get some water, they took the plastic off in the hallway and dragged it on the floor until they got into my room.

We went to Mattress Firm years ago looking for a new mattress by extending our bed from a full size to queen. We needed new rails that would hook to our foot and head board. The person who was working there had no idea what we were talking about. So we left. We went back last Wednesday and talked to Nina. She knew exactly what we wanted. We ordered our new mattress and the rails for the bed. It was delivered the next day Thursday. The delivery men that brought it were very courteous and helpful. They took the old mattress and box spring out and put our new bed together with the new rails and the mattress. We were very pleased with Nina and also the delivery men. Thank you very much Mattress Firm. We will definitely recommend you to our family and friends.

When my husband passed away, I wanted to redo my room because of the memories. We had a king size bed and I decided to downsize to a queen size. I am disabled and I don’t really drive. I was kinda in a real bind to get a mattress without having to travel away from my neighborhood. Also, there were no options in my neighborhood. My girlfriend told me that there was a Mattress Firm which I didn't even know. It was right next to Walmart that I go to once in a while.

The Mattress Firm sales rep did his job so everything worked out. I bought a queen bed and the delivery team delivered it a week later and set it up. The bed is great. My experience with Mattress Firm was good except when I set up a payment plan with them where they deducted an x amount of dollars. I was gonna pay it off in three months, no interest, but they took a payment. They’re supposed to take a payment again on the 10th and they took it on the 4th. They completely caught me off-guard because I had an account that I wasn’t using often where I was using that to deduct it. It ended up going into where they withdrew my account and the bank went under. I was very inconvenienced with that. Other than that, everything went smoothly.

Bought a mattress at Mattress Firm in Muncy PA. Paid cash and cancelled the order the next day before it was even delivered. Mattress Firm are thieves and you should not buy there. They have so far not giving me a refund. Bunch of crooks.

Mattress Firm is convenient. It's across the street from my office. Their salesperson there was a very wonderful woman and a sweet person but sometimes people don't need what all they're selling and trying to sell. Their products are very overpriced and there was a lot of pressure put on you to buy. I wish that I wouldn't have gotten the upgraded bed frame that lifts the feet and lifts the head. It was not necessary, but I did. They delivered the bed to me and they were fabulous. They set it up and I couldn't believe how fast they were. Mattress Firm is wonderful as far as the products go but I've never paid this much for a bed in my life. I was gonna send my grandson there to buy a bed and the sales rep called me about him and there's no way a 22-year-old needs to have a $3,100 mattress.

I bought a queen-size mattress from Mattress Firm and so far it's been great. It was the display model and it's a firm unit. I had a perfect experience with their sales rep and it was beyond what I hoped for. I was greeted instantly and she directed me through everything. When I walked in I was sticker shocked and she could tell that I was in a situation where I couldn't really spend that much. She then found the most cost-effective option for me and helped out a ton. I had a very pleasant experience with Mattress Firm and they made it super easy to get the mattress I needed.

Mattress Firm had a good sale going on with adjustable platform beds and the sales rep I worked with was knowledgeable and efficient. A team delivered the bed and they were on time and courteous. They were in and out in 20 minutes for the installation, which was very good. I've had the bed for about a month now and it's good so far. It all worked out well.

Have bought 6-7 mattress from Sleepy's in past 15 yrs. Most recent purchase (queen size bed) was 3 yrs. ago and mattress has developed lumps & saggy pockets. Filing a complaint requires doing it online for free with uploaded pictures (difficult/impossible if not a millennial), or paying $80 for an inspection. Had my millennial daughter upload pictures. Claim denied due to no middle post/leg extending from middle of frame to floor. Am now told to satisfy the warranty, that is "a must". In buying ALL these box springs & mattresses, I only ever been told it needed a mattress cover for protection. Now, even though I'm within the warranty period, without the middle leg, I have been denied.

Got a king bed and frame and financed through Progressive. Had to pay delivery charge $79 for them to take it 2 blocks because they said I had to have it delivered. Took a month to get my pillow in that we bought. $79 for bed covering because I had to get it but they could not tell me how much my payments was but it wouldn’t be over $200. Wrong. $270 a month for a year. I will never buy from them again.

Last April (2017) I purchased two box spring and mattress sets from the Wilmington Store. The customer services was second-to-none! Fast forward a year later... the full size mattress developed a two inch canoe-like dip in the center. I went into the store and spoke with Bob who took my situation very seriously and said the matter would be resolved; but, I had to go thru the warranty process. He was kind enough to start the process and I went home, read the warranty e-mail and was absolutely shocked!!!

My ex-husband used to work for Mattress Firm and we got our last bed from them. They had really good deals right around the time that I needed a new mattress and we knew that they had a really good return policy, that they would come in and help us set it up and that we could get it delivered to my new apartment, which was a big part of the deal. I got a new queen-size mattress. It is lovely but I wish I had seen and felt it in person. It’s a bit firmer than what I usually like. It was my grandmother who bought it on my behalf, so I couldn’t really blame her for that. Nonetheless, I love the size of it, and the box-springs and the stand that it came on are great. The bed is comfortable for the most part. Also, the delivery drivers were lovely, super efficient and they arrived on time. They put on those little bags around their shoes and they were super quick. It was done in about 15 minutes. The experience was great and I’d definitely recommend Mattress Firm.

I was looking for a new mattress and Mattress Firm was the first place that I thought of. They're one of the most popular places. I walked into a store, explained what I wanted and the salesperson walked right towards where all the mattresses in my price range were and I picked one. It was a really easy experience and I was very satisfied. I got a mattress, a box spring, and a bed frame and it has been awesome using the products.

I bought a mattress the fifth Sunday. The associates were very rude. They sold me a used mattress. I try to take it back. Did not want to hear it so I think I'm going to have to put a lawyer. People really suck.

The only good thing I can say about them is that their salespeople are very nice and helpful. I bought a mattress about 18 months ago now and have tried for over 6 months for a warranty claim. They make it impossible with the requests for pictures that can't really show how bad the springs have given away under the pillow top. Plus they ask for pictures that are almost impossible to take. I sent in all the pictures they requested and more than they needed showing that I had a large divot where I sleep in the mattress. They insisted I needed to pull the mattress and bed apart and take more pictures. I told them I'm a disabled veteran, and cannot physically do what they were asking for, not to mention since I cannot do that they're actually violating the law, and have been completely ignored.

About month and half ago bought a brand new mattress and with adjustable frame. My new Exterminator which is costing $900 on top of $1200 I spent on the mattress/frame because we believe to came with bed bugs with the frame as they are inside the cloth part. Never in my life have I been more disgusted and never have I ever had this issue until I bought a new mattress. I highly recommend always checking all everything before you off on anything.

We purchased mattress from MattFirm in Glen Ellyn, IL., paid $1700 and they gave us adjustable base value $699 free which we didn't ask for it but they gave it to us anyway. Mattress didn't work out for us so we went to return it, guess what they told us. We can't return the base and they'll deduct the $699 from the price what we paid for mattress. This is completely dishonesty and fraud. There is nowhere it indicates in policy and salesperson didn't mention anything about that. So, be aware of this firm and watch out for their policy about 120 days comfort sleeping etc... Actually stay away from this place. They are very dishonest people. We are NOT going to give up, find every avenue to our money back.

I bought three mattresses from Mattress Firm. The rep was good. The purchase was fairly straightforward because I just went in and chose what I wanted and it was just ran a whole lot for us. Also, the delivery was fine. The mattresses got delivered exactly to my order. I am very satisfied with the quality of the products.

The Mattress Firm rep was helpful, listened to what we were looking for and gave us a number of different alternatives. It was a relaxed environment but she tried to upsell us a bit. After working with her though, we were able to get to where we needed to be in terms of price. We got a queen size hybrid mattress and it was a bit of an adjustment because I haven't had a hybrid mattress before. It takes time to get used to. We were the last delivery of the day and the bed got delivered at 8:00 on a Saturday night. Understandably, the crew wanted to get it wrapped up as quickly as possible and get out of there but they were professional.

I’ve had Beautyrest for years. It just got old with a few lumps in it. We decided we’d want another mattress so we pitched Mattress Firm's mattress and the twin queen box came with it. I happened to be at the Akron Plaza so I went in, started talking to Cody and I thought of buying one from him. I used to be a mattress salesman and Cody did it by the book. He was a nice guy and he did a good job. I’m well-satisfied with the product as well as with the deliveryman. Everything was good.

Mattress Firm is the biggest mattress company that I know of. I got a Sleepy's memory foam mattress from them. On the day of shipping, they gave a call that it was on its way, and then they were there in 10 minutes. They had fair pricing too. It was a pretty good experience with Mattress Firm and would definitely do it again if I needed to.

Mattress Firm was doing a clearance sale and I ended up getting the entire Alcove Hybrid Plush bed set. It included the adjustable base, a mattress, sheets and a pillow case. The sales rep that we worked with was very professional. He offered us with as many deals as he could and the experience was exemplary. It was not until the delivery portion that everything fell apart. The experience was atrocious although it wasn’t exactly the store’s fault. From what I understood, either Mattress Firm has a third-party delivery service or the people who work in their delivery aren’t part of the store and the store has no control over them. That was what they kept trying to tell us.

My girlfriend said that Mattress Firm was where we should go and so we started there as well as looked at a few different places. In the end, I bought a mattress from Mattress Firm and it came with the free adjustable motorized frame. Their sales rep was fantastic and great. We love the mattress and we're really happy with it. Now, we sleep a lot more soundly.

In May 2018, I was helping a sick 89 year old retired school teacher purchase a mattress (over $500) by phone. The mattress delivery people broke her front door and it would not close. We called the company and they told us to get it fixed and to take before & after pictures and a picture of the payment so they could reimburse her. We emailed the required information the SAME DAY. After numerous phones calls to various managers, she still has not been reimbursed. As we all know teachers are woefully underpaid and their retirements are even less, so she needs her money. This month she will turn 90. By now they should reimburse her the entire amount of the mattress. This is the worst customer service I have ever experienced. Mattress Firm should be boycotted.

When I was shopping for a mattress, I saw the sign of Mattress Firm and I stopped by and decided to buy one. The rep I dealt with was very knowledgeable and very polite. Their people were very helpful and they explained exactly what I need instead of pushing the products. The mattress was delivered to my home. Their delivery crew was very efficient, polite and funny. They hauled everything that they needed to and helped us more than I expected. I like the new mattress. I picked the firm one but my wife doesn’t like it firm. Nevertheless, I’ve had the mattress for a month and I can sleep now without pain.

We got a mattress and box springs from Mattress Firm. They are local and convenient and the rep was very friendly and knew his business. He also wasn't pushy and left the decision up to us. We picked the mattress ourselves and no one came out to demonstrate it but we like the product that we bought. It's a nice bed and really comfortable. We had the opportunity to give it a try and we only chose just what we were looking for. I would recommend to at least check Mattress Firm out.

I was running another errand right in the mall where the Mattress Firm is and I decided to run in there too. I bought a mattress and a box spring, and another mattress. The salesman named Will was amazing and very personable. He walked me through a bunch of different kinds of mattresses and different price points. I’ve done some previous mattress research and he was able to show me comparable products and explained why they might be a bit better and I might be willing to spend a little bit more. When he felt that it was gonna be too expensive, he was able to offer me a free box spring and make it a more palatable purchase for me. He was a really nice guy and a good salesperson. He was just the right amount of educated and friendly without being pushy, which was a very nice balance.

I stopped and took a look at the store and my experience with the Mattress Firm reps was fine. They delivered the new mattress the next day and I have had it for about two weeks now. I like the lift portion on the frame. I had a Sleep Number before and I was fine with it, but I enjoy the sleep of the adjustable part.

When we walked in Mattress Firm, the gentleman was very friendly and informative. We got four singles, two queens, and a king size bed from them. It was a great experience and I was very satisfied.

Everybody at Mattress Firm was very nice and we love the mattress. I will recommend them. We had the mattress delivered and it went great. They were a few minutes earlier.

I purchased from Mattress Firm before and it was a good experience so I went back. They seemed to have the best deal at the time when we needed a mattress. The rep had us test a few beds to try to decide which kind we like the best. Then once we narrowed it down, he showed us a few different options and he knew his stuff pretty well, so it was really nice. I purchased a king size mattress this time.

Purchased our last mattress from same place. Took about 2 years before the mattress started to sag. Finally we had enough so we went back to Mattress Firm. Bought one, brought home and within 2 nights there were sags in the mattress. Complained and they are allowing me to change mattress. I do but now it has to be delivered. We set a day and time about 9 days out for first thing in the morning. Confirmation call the night before. They will be here between 2:30 and 4:30 pm. Who is paying for one of us to miss work? I will NEVER again purchase from a company who will treat people this way.

\When I saw the adjustable bed frames advertised, I decided to buy the Queen-sized bed frame and mattress from Mattress Firm. Their sales rep was very helpful. He answered any questions we had and showed us several mattresses until we decided on the one we want. The delivery went fine and the quality of the mattress and the bed frame was what we have expected. We're very satisfied with Mattress Firm. I would recommend it.

Mattress Firm has a good selection of what we were looking for. Their reps were fine. We asked the questions and they answered everything right on the money for us. We bought a Sleepy’s and then the adjustable base. They're good products and so far, we have no problems with the quality.

My boyfriend and I were looking for a new mattress and Mattress Firm had the best deal for good quality mattresses. We walked in to their store right by our house. We found the mattress that we really liked and it was part of their sale in July, so we purchased it right then and there. We had it delivered but it's still in the plastic right now since we're still waiting for the bed frame. Mattress Firm is a great store with good products and at the store by my house, there was a young woman working there who was really great, absolutely knowledgeable and was very sweet. So, our whole experience was great.

Mattress Firm was conveniently located on the day that I was looking for mattresses and I ended up getting two kings and two queens from them. I got the Sealy i1000s for the queens and one of the kings, then some other one that was supposedly fancy with the adjustable base. Their sales rep was very easy to get along with and the first two deliveries were great. But on the third delivery, the guys that came out weren't prepared and they were too small to handle the mattress. They dragged it across the ground and ripped the whole plastic lining. They put four stains on the mattress and they didn't put out that little red mat or wear their booties in the house. I know all that because I went back and watched them on my cameras. Then they sat on the corner of the bed and realized that they stained the mattresses. Other than that, everything else was great and I've recommended Mattress Firm to other people.

We bought our previous mattress from Mattress Firm and we had a great experience. So, we went back to them and bought two extra mattresses for our other bedrooms. The in-store experience we had this time was awesome. The sales rep we dealt with was amazing and very nice. At the time, Mattress Firm had a deal where if you bought the mattress, you could get the adjustable bed frames for free, and we did that. But our beds would have headboards, so we had to buy the headboard attachments for them. We ordered our beds before we moved in to our new house and we told them that we wanna hold off delivery until we moved in. So, we got our orders towards the end of June.

I returned a memory foam mattress because my Chiropractors orders were soft-medium, and no memory foam because of the VOCs, toxins made from the foam. I didn’t use it. Then the salesman knew I wanted a medium, I never once mentioned firm. I decided on a medium mattress, then he said, "This one is better and the price is lower." I decided on that one, of course in a medium. I found out it’s firm after delivery. I had a Drs. order also for a medium for neck problems. They won’t call me or exchange it. Not even a courtesy call, from the Shiloh Store. I’m in tears, stuck with a firm. Very hard mattress that hasn’t been used.

I find the mattress game to be confusing. There are too many different choices and too much product and not enough time that you can lay on it to really make a decision. I've bought mattresses in the past and never had a problem. The new ones are supposed to be better, but I don’t find them to be better. Years ago, I've used Mattress Firm and their selection seemed good. Then, I bought a queen-size mattress and I hated it so much that I returned it after one day. It was too firm for me. I had a second one and I didn't like it that much either. It was still a little firm and my granddaughter won’t sleep in it. I was able to lay on the mattress but the one that I got was firmer when I got home. The people at Mattress Firm told me to sleep on it for 120 days. I bought it for the guest room so it would take me 10 years in the guest room.

Mattress Firm has decent prices. We purchased from them last year and we went back to purchase a luxury firm pillow top. They also gave us the option of a base that raises up and we got that. However, it was a mistake because they didn’t bother to tell us that we needed to purchase the bracket in order to connect it to the headboard. The person said that I got to buy other things which cost $89. They sell quite a few of those bases because if they didn’t, they wouldn’t be advertised all the time. The first question they should ask is, “What are you gonna connect it to?” or “Are you gonna connect it to a headboard?” since most people have headboards.

We've always bought from Mattress Firm and it's always been a good experience. This time, we got two memory foam mattresses for my daughters. They've been liking them really well since the purchase.

My daughter and I needed a new bed and she ordered from Mattress Firm for me. The delivery crew brought the mattresses in and I told them to put the old ones behind the dumpster but they didn’t do it. They left all the mattresses and spring out front. I’m in an apartment building and according to my maintenance man, the bed has to be wrapped in plastic before being thrown out so my maintenance man put a plastic on it and took it out. Then I had to pay $28 to my landlady. However, the bed is nice and new. I like it and I sleep well on it. It's just that the back is so low. I get stiff in my lower back. I'm thinking about getting a mattress pad in the future.

After 2 years without using the credit card Synchrony bank related to Mattress Firm I had the fantastic idea to use it buying a mattress, 500 dollars, 2 weeks later bank accused me of fraud. I called several times to a terrible customer service dept. showing personal proofs of identity and after take my case to the BBB for a complain and before to be blocked online and everywhere in their system. I went to my bank Bank of America, transfer money and send to hell this dysfunctional Synchrony Bank forever. I really encourage to check BBB and reviews before to opt for this bank, you will save a very bad experience.

I wanted to buy the Tulo mattress, which Mattress Firm makes and sells. It was my first time purchasing from Mattress Firm and I did it online. The site was really good. However, I received emails from them and the first couple of those all had the Tulo branding on them, but some of the other emails I received said Mattress Firm on them. That was a little inconsistency in branding, but the experience was fine. When I first ordered it, they only gave me the option for shipping, but then I chatted with somebody and they said that they could do the Red Carpet Delivery and they scheduled that for me. They took care of everything I needed.

We bought from Mattress Firm a few months ago, and then we decided to buy again. I went online and bought a Tulo mattress. They set it up and they did it in no time. It was an easy, fast and good experience. I would highly recommend them.

A few weeks ago I decided to purchase a mattress totaling $385.40 online. I set the delivery date but, online it does not give you the option to specify a time that would be convenient for you, just a vague window/timeframe such as "from 2 to 10 pm". The issue that lies with that is that inside the address it was being delivered to, there's a freight elevator that stops service at 6 pm. On the day of delivery around 3 pm, I gave Mattress Firm a call to alert them of the potential problem, in which they told me they actually just started their deliveries and I was 10th on the list and it would be very unlikely they would make the time of 6 pm.

We were in need of new mattresses for the kids. I went to the Mattress Firm store to test a few beds. I found the brand I liked. I ordered online from the website. Website stated shipping is 5-7 days. I was pleased when a shipping confirmation email was sent the next day. Two days later my shipment arrived in immaculate condition. Would recommend.

On the day of my scheduled delivery I still had not received any confirmation, call center was helpless. Finally got in contact via their chat service to be acknowledged that they had received my order INCLUDING MY PAYMENT and were aware of my purchase but did not schedule to actually deliver it to me because of a "computer glitch". My payment was received but the item was never planned on being delivered? How does that seem fair? Extremely disappointed and would recommend ordering a mattress from another company that is more on top of their orders and doesn't take customers money without planning on delivering the actual product.

I have SI joint issues. I was looking for a different bed since my old one was just a super cheap mattress that's 50 years old and the springs under it were older than me. I spoke to a friend who has back issues as well to get a feel of what works for him. I also searched online and in different places then I thought of stopping at Mattress Firm to see what's in there. The rep walked me around the showroom, let me try different mattresses and gave me a number. I told her I know that they are in business to make money, and at the same time, as a consumer I was looking to get the most bang for the buck. So, I gave her a number, she countered with another and we met a little in the middle. It was a good deal and I found something that would work for me at the time.

I got sleep apnea and I didn’t wanna get on that little machine. I needed a mattress where I could kinda sit up. My brother bought a Mattress Firm and suggested it to me. The sales rep David was really good. He answered all my questions and I would recommend him for a raise for doing a good job. The delivery guys were in and out pretty quickly. They took their time setting up and they were gone. At first, sleeping on the mattress was kinda hard but I’m starting to get used to it now. It took me a while to get the right adjustment I like but I took my time and figured it out. Last night I went to bed and it’s probably the best night sleep I had. With the salesman and everybody, I would recommend Mattress Firm.

I purchased a queen and king size mattress along with an adjustable base for both on July 11th over the phone. Mary ** seemed extremely willing to assist and was friendly. The time frame was crucial because I had guests arriving from England on July 20th. I was told that it was no problem and that everything except the king size adjustable frame would be delivered on July 15th. I called on the 14th to confirm and they said everything was set and that I’d hear from the delivery service sometime after 7 with a call and email to narrow the delivery to a two hour window. That call and email never came. I called again on the day of delivery to let them know that I still hadn’t received any information about the delivery time.

I went with my brother to purchase a mattress at Mattress Firm about a week ago. I am so upset with the outcome. We were convinced from the salesman to purchase a a mattress that was pre-owned and he promised us that they sanitize the mattress and that it gets approved from the state. If that is a fact how come I have found a bed bug? I'm disgusted. There is also a hole in the mattress. Worst money ever spent.

I’ve done two transactions with Mattress Firm. Last year, I purchased a California king mattress and then this year, I purchased a twin mattress. The California king bed was an adjustable bed and they had issues with attaching that to my headboard. They had to come back, but it’s fine. However, last year when I was looking to purchase a mattress, I was gonna spend about $6,000. And looking back on it, I wish I had gone through Mattress Mack because he has this promotion where he said that if the Astros won, you get a free mattress. And he’s doing the same thing again this year. You spend over a certain amount and he’d say when you get the free mattress. Mattress Firm could do some sort of marketing and promotion to be a step above to attract more consumers.

We live in a smaller town and there isn’t a whole lot of bed selection. Mattress Firm had a sale going on so it was very helpful. When I went into the store, the agent was very nice, helpful and he walked wherever we walked. He answered all our questions and we got to test out everything. I had the mattress delivered and the delivery team was on time and very fast. I got a very firm but nice mattress.

There was a good deal being offered at Mattress Firm and a family member referred them. The sales representative explained and was very clear of the process regarding financing and taking care of the mattress. She was very detailed and she took time. I bought a king size bed and had it delivered. They called before to let me know when they would get here so that was very convenient. Then the bed was all set up and they did a great job. I was taken care of from the moment that I walked in the store to my bed getting here. So I was very pleased with the company. I received efficient and great customer service. Plus the mattress is very comfortable.

I purchased a mattress from Mattress Firm in June of 2016. It was always uncomfortable sleeping on the mattress but I thought it could be because I was pregnant at the time and that was the reason for my uncomfortableness. But after having my baby, I noticed that the bed was still uncomfortable. I started having back pains. Therefore, I started sleeping on my couch. Sad to say, but my couch is way more comfortable than this mattress. Then I realized, why am I sleeping on a couch, when I have a mattress that I paid $600 for??

I purchased a Beautyrest mattress in 2017 and within a year of usage the mattress is sagging. After a few hours of laying on it, the center dips downward. It's caused me to have back pains/soreness because it doesn't provide enough support. I filed a warranty claim complete with pictures and was rejected. Mattress Firm has given me the option of getting an independent review for $39 but I plan to retain legal representation and recoup some of the money I have spent on physical therapy.

I thought it was a good mattress, but I was sadly mistaken -- it wasn’t. I didn’t like Mattress Firm because we had it on layaway and they gave it away. I spoke with somebody not until I've had it almost done and paid for. I got the product because I went up there and told that I was canceling the whole order because I was tired of the way they were treating me. I told them I was done. The product is fine, but I don't like the way they treat customers. Also, they owed me money back, which I finally got back, but they put it on a credit card that did not exist anymore. So, I had to go to my credit card company and get that figured out. I ain’t recommending them to anybody.

Bought a Purple 2 mattress from them and had it delivered to my house with frame and other stuff costing me a little over 2 grand. We called them 6 days later to tell them we wanted to exchange mattress because it was too firm and was causing me pain in the center of my back. I am a side sleeper so needed a softer mattress. We were told we had to wait at least 30 days for them to exchange it out. Me and my wife slept on the mattress for the 30 days and then went in to request a softer bed. A week later they show up with the bed we wanted but guess what. Because there is a small tear and a very light smudge mark on the mattress, they won't take it back. Of course none of this was ever mentioned at any time during the buying process and this is our 3rd bed from them and it was never brought up.

I bought from Sleep EZ before and Mattress Firm's prices are generally better than Raymour & Flanigan. I bought a generic mattress from them. It’s a plush one and it’s nice. I was sold a floor model that was on sale. The sales rep was very nice. He seemed very knowledgeable and was willing to help at any time. He seemed to have gone out of his way to try and help me with getting the mattress in the beginning. It was delivered when they said it was gonna be and the delivery guys were very respectful. They put booties on and they were very pleasant. They wrapped up the old mattress and took it away, same with the box spring. I was happy with them.

Mattress developed stains around stitching at various places on the mattress. No liquids were spilled on it. Stains appeared from the time we received mattress until we made it to our destination and it was transported while still in plastic. They accused us of not protecting it with a mattress protector and spilling something on it. Not sure how either could be accomplished while it was still in plastic??

Today I had a 415-615 delivery window. At about 510 I received a call saying that the delivery drivers were trying to reach me and he was contacting me to make sure my info was correct. I had my phone on and I saw I had a missed call but my phone didn't ring. I was then told they were going to make the delivery and will be calling me back to get instructions on delivering to my apartment complex at any moment. So, I waited phone in hand and no one called. One hour later I called the customer service rep back to see what's going on because I never heard back. He asked did the driver at least leave a message and I stated they did not. He said he will see what happened and call back.

I purchased a $1,049.00 Contour Elite Queen Mattress (floor model) and $550.00 Ergo Plus Adjustable Base (floor model) and some smaller items on March 24, 2017 in Greensboro, NC. I asked that the mattress & base delivery take place in 30 days. Salesperson assured me that would be done. A few days later when I was out of town, I receive a call that delivery people were on their way. I could not accept delivery. Called salesperson, who said that he would have my items put into storage on "will call" for a year. Had work done on house. Contacted Mattress Firm about delivery and was told that the items I had purchased had been resold.

My wife and I went to 5 stores while shopping and we loved 2 mattresses at Sears. But we wanted to check Mattress Firm out one more time. Well we went there and wasn’t a 100% sold on the prices. We were about to leave and the manager asked why and I was totally honest with him. He said he never loses a sale to them. So we talked and tried out a few more mattresses. We fell in love with a plush pillow top one. We ordered it and got the adjustable base as well and the mattress protector. We got it on a Friday afternoon and that night we slept maybe 30 mins. It was the worst and felt like sleeping on boards.

I'm beyond irritated and disappointed with them. Long story short, first delivery took forever after it kept saying it would be here on certain days, then got the wrong mattress, then new mattress was not delivered on PROMISED day, decided to just do a refund and now after being told the refund would be back in my account on a said date, surprise, surprise... Guess what... It not there. Been trying to fix this for almost a month now. All I wanted was a new mattress!! Really sad because we were looking forward to getting our mattress but after everything went wrong we decided it was just not meant to be. That being said, I'm just going to do what I was going to do and save up and get the Purple mattress. At this point I just want our money and never go through them again.

I needed a mattress and Mattress Firm was the only mattress place I knew of. I bought the Sealy Posturepedic firm mattress and I love it. And the price is reasonable. I have a bad back and it helps me and I’m happy going to bed at night. Mattress Firm's sales rep was very helpful. I looked at a few different mattresses and decided on the one that I purchased, and it was here in a couple of days. The delivery was on time and the guys were in and out of here in 10 minutes. My experience with Mattress Firm was great and I would tell my friends to give them a shot.

I bought an 8” Cool Gel mattress from these clowns and it was nothing but a disappointment. First the mattress was delivered by FedEx in a tube like a rug, which I had never seen. I opened the box, pulled out the plastic covered roll and started to open it. At some point the blade I had no interest in needing to use in the first place grazed the fabric cover on the mattress. The result was a small tear that didn’t go all the way through the cover and not a mark on the mattress. I called and ordered a more expensive mattress and arranged to have the box spring and original mattress removed.

I was told the showroom floor mattress was one of the higher quality mattresses in the store as the lesser quality was in the back left corner of the store. In addition instead of waiting two months for a base I decided to pay additional to get one in five days with a mattress. I believe I was conned on this. Spending $900 no, my 125# daughter has slept on the mattress four nights and it falls to the base. The material is very poor. I contact customer support with my order number and they told me it was clearance I could not return.

I went into Mattress Firm to look for a new bed. There were many of options to choose from and they explained to me the different kinds of mattresses. After making the final decision with their help, I went with a floor model. It was over $1,000 but I didn't mind because I was told I had up to 4 months and if I had any problems with it I could return the bed and get a different one. About 2 weeks later my back had been hurting so bad every night I decided to call them and let them know I needed something softer. They then informed me that because it was a floor model it could not be exchanged. Totally different than what they told me when I was purchasing it. About 3-4 months later I am stuck hurting every single night and down over $1000.00.

I purchased a queen sized Wellington Beautyrest Black Hybrid Plus on 7/7/18. It was delivered on 7/8/18. The only reason I purchased a more expensive bed was because of the amazing cooling feature. This bed does not feel the same as it did in the store. It is extremely hot and it sucks me into it. I did get a large discount, but Because it was a floor model. I have not been able to get any help exchanging it. The salesperson said he could only maybe get it approved if I would buy another bed that was at least $1000 more than the one I purchased.??? All I want is a bed that I can sleep on, and This does not feel like the bed I tried in the store! The store logo says 100% satisfaction guaranteed or your money back, I am not 100% satisfied.

We purchased a H&R Copperleaf Luxury Firm Prime Mattress at Mattress Firm Clearance Center in Mesquite, TX on July 31, 2017. Our order #** and Customer #**. SKU #00088532, $809.71, including delivery cost of $79.99. Two or three months ago my husband & I started complaining that our backs are really sore in the mornings. Our box springs are new as well. We filed a complaint claim with Mattress Firm and went through the process of taking photos according to their specifications and we were told, based on their review of the photos that the mattress wasn't sagging, it was body indentations.

I am sending my second defective mattress back tomorrow at my expense. Plus, I have to pay for the base as it is not refundable. This experience has been a nightmare both financially and environmentally due to the excessive off gassing of the second mattress. I do not recommend this company. They hold to a strict return policy and a accept no responsibility for defective products.

Mattress Firm South Natomas Sacramento CA - Bought and paid for a complete queen size mattress and box spring. I confirmed this with salesman that this was both a mattress and box spring. Also asked if I would get a new one and not the floor model. Delivery only brought mattress and said I did not order a box spring. It was the floor model also. Said no refunds. Getting terrible runaround while store tries to contact corporate office. Said would get back to me, and haven't. Salesperson either incompetent or lied to me. Would give no stars if possible. What was told and what on invoice not the same. Was given invoice after I paid with credit card. Was told verbally would get both mattress and box spring. I confirmed that this was not the floor model.

My husband and I went to Mattress Firm and was looking for a new bed. Our bed was 16 years old. We tried out some beds and was told the rep that we wanted to look at bed $1,000 tops. He said he could get us a really good deal on a clearance mattress. He explained that some have been floor models, most never been used etc... He looked up what he could get, and had us try a few different ones. There were 2 that we liked and he thought he could get but couldn’t. He then showed us one he said he could get us for $650. We agreed that okay we like it. Tuesday we received the mattress and that night was horrible. The bed does not feel like the one at the store.

Under Dr.'s orders my daughter and son-in-law bought a king size split mattress, because of a degenerative neurological condition, he must sleep sitting up. Upon delivery, they discovered a dead bed bug on their box spring. The bugs treated and gone over a year ago, but the delivery person threw their old king size mattress on their front lawn and left without leaving the new mattress. They left a disabled man with no bed and his mattress on the lawn to be ruined! It was taken from the second floor and there is no way he can get it back up the stairs. If this is a stipulation of delivery, they should have been notified at purchase to have inspection proof available. The mattress should have been checked while in the house and never removed! Absolutely cruel to do to a disabled person.

This mattress and box springs is barely 2 years old I've been trying to get a warranty claim satisfied since May 2nd. I've been given excuse after excuse, such as "there's not enough frame support", my frame is 4 2x4's turned on edge screwed into a solid wood Broyhill frame. Am I to believe that these mattresses are so poorly constructed that's not sufficient? Then I've told that my slats don't have enough center support, so I put two bricks under them... Again I'm told this is insufficient support. So I asked the rep what I needed, and she say's legs under the 2 x 4's, WHICH IS EXACTLY WHAT THE BRICKS ARE!!! The mattress clearly has a nearly 2" dip in it, and is twisting and bowing.

Around December 9th 2016 I went to Mattress Firm just to look. I am disabled and have a lot of medical issues. I was only 42 at the time. Been disabled for quite a while. I thought I just take a look at their adjustable bases. The salesman heard my story of my parents both being very very sick and not going to be cured and he acted like he was doing me something very nice by giving me this base at such an incredible price but when I got it delivered I realize that the he had lied to me about everything. This was not a new base. This was a floor model and not only that it was discontinued there is no warranty or anything and I was so upset the money they got for me could have done so much more than what they sold me. They made so much money off that money I paid them and they didn't care when I call them the next day because they delivered it at night about to 8 p.m.

When I purchased this mattress the saleswoman Tania ** She assured me that because I had a bad back if I need to return/exchange my mattress it would be an easy process. I have emailed/called her countless times with zero response. I called the return line and they sent her an internal email and still no return. My experience so far is horrible. I have a brand new mattress that I can’t even sleep on. I feel that their return policy is a bunch of nonsense because their salespeople just want to keep their commissions.

On or about June 30 I was online and I apply for financing at Mattress Firm. They use a company in which I have already done business with so I felt comfortable getting a mattress with them. I didn’t pick one the first night but the next morning I got a call from one of the representatives and he’s telling me all the great things you do for me and how he can take my order over the phone so I can place an order for a king size bed. It came with a free adjustable base. They use a company in which I have already done business with so I felt comfortable getting a mattress with them. I didn’t pick one the first night but the next morning I got a call from one of the representatives and he’s telling me all the great things you do for me and how he can take my order over the phone so I place an order for a king size bed. It came with a free adjustable base, Never one time telling me that the base only lifted the head.

I went into a store in Madison WI. Purchased a mattress and adjustable base. We waited 4 days for this to be delivered, confirmed delivery the night before. Great. Woke the next morning. Took off work for delivery. 11 o'clock came. Received a call on phone saying that delivery will not occur due to truck issues. That's fine. We understand that things happen. Was asked if the next day would work. We told the lady yes as long as it's after 4 because we have to work.

We purchased a brand new mattress and box spring from the store on Christopher Columbus Blvd, Philadelphia. We had high expectations and the mattress was comfortable. However, after about a month I started to get bites. We had no idea what these were until months later when the infestation has grown and we saw the bed bugs as we have never experienced it before. The mattress and box spring was totally infested. We live in a newly renovated house and we are very clean. Nowhere else in the house is contaminated with them so the mattress/box spring are clearly the source. We spoke to a sales rep at the store who basically told us that the bed bugs couldn’t have come from them and that it was not their responsibility.

This review is about the delivery and customer service. I ordered a full sized bed and box spring, and the delivery guys brought a queen sized mattress and a full sized box spring. At the time of delivery, no one gave us a number to call or tried to fix the situation. I found the number on their auto-emails, which said the delivery was successful. (It was not.)

Myself and my husband had the ABSOLUTE PLEASURE of meeting T. **. This young man was so knowledgeable, pleasant, and courteous. He explained in depth and with patience all about the mattresses, box springs, and deals. IT is so refreshing to have a sales rep. that isn't pushy and overbearing??? T. ** you are a ⭐.

I buy a mattress on this Monday through website. The Mattress Firm website stated that they can make next day delivery. I don’t have time on Tuesday so I choose Wednesday for delivery. Next day I order Mattress Firm shoot me a email stated that they have my order and they will make it on Wednesday delivery between 9 to 4 pm. I expect to get my bed on schedule so I already broke my old bed into piece for recycle and waiting for the new mattress. I am waiting from 9 am to 3 pm. Mattress Firm didn’t shoot me any email for delivery status so I call the rep...

I bought a mattress a few days ago online via chat, I am disabled and unable to visit a showroom without assistance. The chat specialist asked me a few questions and I informed her of my mattress needs as well as my health issues, she suggested a medium Tulo mattress at $900 or so. She threw in free pillows as well. The mattress is delivered a few days later and is the most uncomfortable bed, it feels better sleeping on the floor. This bed is so hard. The mattress is one of those bed in a box things, it didn't even expand right inside the knit cover. Even the pillows ducked, the pillows are more suitable for children rather than two adults on a king size bed. I tried calling customer service to do an exchange, you have to go through a maze of prompts before you even get connected.

I got a bed from Mattress Firm and they gave me a pillow for free. I also paid for a mattress padding as well. The rep who worked with me was awesome, helpful, and patient. He asked me what I liked, then he had three beds, which were the kind of beds I liked. And he asked me which one I liked out of one of those. He talked to me, asked different questions, and then he helped me figure it out. And then I kept going back saying, "I want to lay on this bed. Can I go back to that bed? Can I go back to this bed?" He said, "Take your time". The delivery was also good. They told me they were going to deliver it on one day, then they came the next day. The date of delivery was wrong, but, other than that, it was no problem. I got it and I'm happy. My bed is comfortable. The salesman was great. Just do better on the delivery.

I went to Mattress Firm on Memorial Day for a bed and they end up selling me the bed frame too, which is very annoying. The mattress is hot and very tall which is not safe for me for I’m in a wheelchair and is very hard for me to get on it. First of all on delivery day, the delivery people did not bring the entire frame only 1/2 so they had to go and come back like three days after and that’s because I went to the store and complained however this girl told me she could not do anything about it but reschedule, I ended up with no bed for 3 day, and the delivery day came.

We live in Orem and we decided to check the mattresses. We went to Sam's Club and Costco but did not find the one that we want. When we went to Mattress Firm, we found a mattress we liked. While many people like a softer mattress, we like harder ones. We like to sleep on a hard floor so we bought the hardest mattress and one pillow. It was a good experience and we liked their service. Their reps were friendly, explained about the mattress and answered our questions. Plus, they have a bigger selection. I would recommend going to the Mattress Firm in Orem because they have all the options you need.

Our experience with Mattress Firm was fine. We purchased from Sleepy’s before, and we decided to go with Mattress Firm because of their selection and price. The guy who waited on us was professional and he knew what he was talking about. He did a good job seeing what our needs were and matching us after what we needed to do. We were quite satisfied. And then the delivery was there when it was supposed to be there.

I have a very good experience with Mattress Firm. I bought a queen-sized mattress and box-spring. The reps were very nice, helpful, courteous and easy to work with. Also, my friend said the mattress was very comfortable and firm. I already told my friend in Houston to go over Mattress Firm. I also told her that they'll give her a good deal.

I just received a second receipt for products I did not order. Someone at Mattress Firm in MA is using my name for purchases. I'm receiving receipts to my personal email address. I called the store the first time this happened and was blown off. I do not even live in the state where these purchases were made. I'm just concerned that the next step is opening an account under my name and ruining my credit.

I purchased the Beauty Rest Recharge Signature Select eleven months ago from a local Mattress Firm after weeks of testing out beds in multiple different stores. I spent a good hour and a half in the store and decided on this bed. The salesman was convinced this was perfect for me and assured me the spring type of bed was the best way to go. The bed I wanted was on the floor model of an adjustable bed frame, which also happened to be the last one in stock. The salesman told me he would throw it in for "free" for me if I bought the bed on top of it that I was testing. I agreed and paid a total of $750.00 for it all. Fast forward to the delivery of everything, the movers were late, and the queen size adjustable bed frame did not fit up either sets of stairs in my home. They had to take photos and prove that it did not fit so they could get 2 twin bases for me instead.

The Black Hybrid bed we got for $3,500 from Mattress Firm had this gel type stuff in them. When it was delivered, it was very hot here in St. Louis, Missouri and the mattress had a lump in it. The delivery people said it would go away but after a week, it had not, so I called Mattress Firm and they said that they would send another mattress out. It’s the way they deliver them on the truck because the next mattress they sent out was way worse than what we had. They cancelled that one and then they set up another appointment for the next one to come out. It wasn’t a hard lump. If you sat on it, you would never know it’s there because it would go right down when pushed. Then the lump started to go away, so I called them about it.

With my wife and I getting older, we needed to have one of those beds where the head and the feet went up. The Mattress Firm rep knew her business and she showed us the color coding on the firmness so we could operate on it and try everything out. She also showed us the bottom to the top of the line and let us pick what we wanted. The bed was delivered and when I came back from two weeks of work, it was all set up and done. My wife said it didn't take them any time at all to hook it up. And I'm sleeping a little better since using the new bed.

After buying from Mattress Firm I went back and told them within the 120 days that I wasn’t pleased. The manager told me it hadn’t been long enough for me to know if I liked it or not. So I left and returned a few weeks later. Told them I did not like this mattress because it hurts my back. I ask for the firmest bed and this is what they sold me. It is so soft I actually turn the bed around every two to three weeks so I don’t sleep on the same side!! So after two managers the third time I went back they said if I wanted to contact the number on the tag they could check on it. They would fix it only if there is a significant sag in it. There is not. So I’m stuck with a product that I do not like. Also still paying for this one!!! As soon as I can afford another mattress I will buy one but never from mattress firm. Not happy!!!

My fiancee and I needed a new mattress and Mattress Firm had a Memorial Day sale then. Their rep was very helpful and professional. He answered all the questions that we had. We told him what we were looking for and he was able to make suggestions to help us find the mattress that we liked since my fiancé and I are particular on what we're sleeping on. The price was very good too. The mattress came out of the warehouse in pristine order. We picked it up ourselves and it was wrapped up. There weren't any tears, bends or cracks in the packaging. Everything was clean and good. So far, I like the mattress. It's comfortable and doesn't feel like I'm sleeping on a rock. It does the trick and overall, it's been a good experience with them.

My experience with Mattress Firm has been great. I walked in there and said, “I don’t want something nice. I want the cheapest one you got.” I was in there for about 30 minutes and the sales guy was awesome. Everything was good with the delivery too. They called immediately, gave me a good window, and delivered right on time. The mattress I have is great. I sleep like a baby on it.

The Mattress Firm salesman was extremely nice and helpful. And so we decided to go ahead and make the purchase from him. We got the Beautyrest mattress and then, that came with the free platform thing that moves the head up and down. And then, we ended up getting a mattress protector, the little like sheet thing that goes over it, and we got two of the Impulse pillows and sheets. He wasn’t pushy, too. And he let us have lots of time to discuss things among ourselves but right when we came in, he had us try these three different mattress styles and then explained how the rest of them are color-coordinated to the soft, the hard, or the medium. And then, he was able to answer all the different questions about the different brands as well as the different pillow padding and the difference in those. He’s extremely knowledgeable about the products. He got us for a lot that day. And I spent a lot of money, but I don’t feel I was sold things I don’t need.

I purchased a king-sized bed and a twin bed frame from Mattress Firm, and their quality is good. The sales rep we dealt with was good and very nice, too. I am satisfied.

My experience with Mattress Firm was positive and when there was a problem, they handled it. I initially went to an extremely nice sales rep in Brooklyn. We tried out the mattresses and we made a big order of three mattresses. The rep was willing to work with me to get a good deal, considering the amount we were spending, and he was able to finance it effectively. The delivery team was fine, but there was a slight mess-up in the size of one of the mattresses. But they came again and took care of it, and they were able to fix it, so the experience was good overall.

Bedbugs and lack of proper customer service availability. As for the retail store employees, I have no complaints. They all have been super nice, but not necessarily very knowledgeable regarding my complaint. I have NEVER taken the time to write a review for anything, but this “MUST” be put out there. I took advantage of Mattress Firm's satisfaction guarantee. Unhappy with the comfort level of my new mattress, I had my new mattress exchanged for a firmer one. The store employee who took care of the exchange made a comment stating to make sure the 2nd mattress delivered was wrapped in plastic with the manufacturer’s tag in place.

Mattress Firm is a national brand and we tend to move around a lot so we felt comfortable knowing that should we have problems, there would usually be another one in the other cities that we might move to. We purchased two products. One is a Serta foam one and the other is a standard coil mattress. And the sales rep we dealt with was good and knowledgeable.

I purchased a mattress along with an adjustable base (floor sample) on 06/09/2018 at Irving MacArthur store, Dallas Texas. The sales associate Angeleeta **. was very nice and knowledgeable and the customer service was awesome. The associate helped me find the right product and coordinated with other stores to find the desired product for me. I left happy as I didn't have to shop around for other brands and other manufacturers as Angeleeta made it easy for me and I ended up buying at Mattress Firm itself. But when the adjustable base was delivered it came damaged. I understand it's a floor sample. But I was never told that it could be damaged as well. Or say I assumed that Mattress Firm would discard the damaged floor sample or repair the floor sample product if offering it for sale. I couldn't see the product before purchase, as the sales associate ordered it via phone from a different store based on availability.

The mattress from Mattress Firm is good. We had the same mattress for a while, which is why we ended up getting a new one. It’s comfortable and I really like the adjustable frame. The guy from the store I went to was really nice and was not pushy. I told him exactly what I wanted and he helped me get it. Then their system was down and they kept having to restart, so they ended up handwriting me a receipt and then the system came back up. But this stuff happens. Then the day before delivery, I got an e-mail with all the stuff that was gonna be delivered and the frame was missing. So I called them and the rep said she called the warehouse and they didn’t have the frame. But then they fixed it and it came with the delivery. They called when the delivery team was on their way. Then they got here and they were really nice and quick and they wore those little shoes. Overall, my experience with Mattress Firm was easy going and efficient.

Mattress Firm is the best place to buy good quality mattresses and if I'm gonna buy one, I don’t think I’m going anywhere else. In fact, I have purchased from them five times within the past year. They've always given me exceptional customer service and good quality stuff. I also like their mattresses and they have good quality box springs. They gave me discounts, too, because I was a repeat customer.

A couple of months ago, I was moving out of my mom and dad’s house into a friend’s house and my queen-size bed would not fit into where I was moving into, so I needed a mattress. The representative from Mattress Firm was very helpful. It took awhile for him to get to me, but once he did, it was a very fast transaction and we found exactly what I wanted in a timely manner.

I ordered a Mattress from the online store at Mattress Firm at the beginning of May. A few days later I received an email letting me know the Mattress that I ordered was unavailable and they'd be happy to use a different mattress to fill my order. I decided to cancel the order and go into a store and try some out so I sent them an email to cancel and they did. But, my money was never refunded to me. The initial payment was taken out of my account May 7th and It is now June 22 and I still do not have my refund. I have called twice and nothing has happened. In all my years of doing commerce, I have never had a company do this. And I've had great experiences in the store, this is absolutely unacceptable.

My daughter had purchased a mattress at Mattress Firm and she was pleased with that so I also got my mattress from them. Their sales rep is great and the delivery team was in and out in out in no time. They also took all the plastic stuff with them. I've had my new mattress for 3 weeks now and I've been sleeping better. I’m satisfied with the mattress that I have.

I made a spring box purchase from Mattress Firm five years ago. There's a Mattress Firm on my way to work and I always drive by it. It was in my mind to go there. I bought a regular metal bed frame which I like it. I wanted something simple and different as I didn’t want some big, old frame. I first went to the store at La Quinta but they only had the ones with the wheels so I was told of another store that had the bed frame I wanted. I didn't want the ones with wheels because I was putting it on bed risers. I called the store first to make sure and the older gentleman that helped me was so nice. I felt very welcome as soon as I called them and when I walked in. They knew who I was and what I wanted. I picked up my purchase and it fit in our truck so it was perfect. I recommended Mattress Firm and I told them I’ll be back soon to buy my mom a bed.

I bought from Mattress Firm five years ago and I really liked their bed, so I went back when I needed another one. I got a mattress and box spring and my experience with them was great and very comforting. The sales rep I got was awesome and helpful. When my order was brought here, the delivery team was really nice and didn’t take long. They had a really good personality and they were very friendly. So far, everything’s been pretty awesome and I’m sleeping like a baby on my new bed.

On 8/2/17, my partner and I purchased a Dreambed Lux (LX510) from the store in Shenandoah. The salesperson was very helpful and encouraged us to try out many mattresses. We wanted a very firm memory foam king mattress. I liked the LX510 because it offered cool comfort (little did I know that once the mattress pad and sheets were on, the cooling feature was negated). I paid $1000 and my partner paid the remaining $2225.83. He was reluctant to spend $3000 as he previously had Beautyrest mattresses that cost much less but I had loved my previous memory foam mattresses so we bought it. We had no problems with delivery - the gentlemen were polite and efficient and took the old mattress away.

I went to Mattress Firm as my daughter had purchased from them previously. I got the lift, the sheets, the pillows, then I got the king split. Their sales rep was really good. It was a different rep than who my daughter worked with. My daughter wanted us to go through who she had worked with, and he really worked with her and her needs, but we ended up using a young lady and she was really good too. My husband wished that we had chosen a firmer mattress but I like the product quality.

When I ordered my mattress from Mattress Firm, I was given an 11-hour window for delivery time, and told by the salesperson that I could further request a more specific window closer to the delivery date. Now I am told that a new policy makes it impossible to find out any delivery information until you get a "2 hour window" phone call the night before. This is really inconvenient and would have stopped me from purchasing from this store. I would think any store that took over Sleepy's reliability for delivery could at least recognize that their customers have schedules to keep as well. At least they should offer that phone call 3-4 days in advance. So far, disappointed in my choice to give them a try.

I was with my family and I had been wanting to buy from Mattress Firm for some time. I decided to go ahead and get one. But I'm not sure I like my experience with it because the mattress was too soft. Other than that, the personality of the sales reps was great and I couldn't ask for a better team. They had great information and told me all the things that I could do if I wasn't happy with it.

I enjoyed my experience with Mattress Firm. The salesman and delivery guys were good. The sales rep walked us through every mattress and found out what kind of mattress we would like, and my wife finally decided on one. We purchased an adjustable bed, one king size mattress, and two queen size. The delivery team was courteous and they cleaned up after themselves well. They delivered and picked up the old mattresses. I went back to the store to buy some rails and the same salesman helped me out to make the decision. It was an excellent experience.

I needed a bed and I noticed that Mattress Firm is located across from my brother's house. I went in, knew what I wanted and how much I wanted to spend. The salesman showed me my choices then I made the decision and based it on my budget at that point. It was quick and simple. I purchased a full-sized bed. Overall, I like the price and it included the delivery tax, the whole nine yards. The salesman said he will have the product delivered and I will get a phone call the same day that I purchased towards the end of the day, and that was true.

The company was quick to respond to my concerns! It is my hope that the company can streamline the Customer Service process to the benefit of the customer and their company!!

I have my sister living with me and she's 83. We needed a queen size bed for her so somebody donated a new one. That ended up here but I wanted mattress covers on them. I've had some experience with Mattress Hub as my grandson worked for them. However, they didn't have what I wanted. Mattress Firm was the only place I could find the mattress covers that I wanted. They had it in stock in their store. I picked them up, gave their guy my debit card and was done in about 15 minutes.

I got a mattress and the adjustable base from Mattress Firm because of its price. There was no problem with the sales rep and the interaction was fine. The bed is good and everything is great.

Mattress Firm was in the area. So, I went and bought got a king size mattress and box spring from them. Their sales rep was fine and my order was delivered on time with no problems. I would recommend them.

I had purchased from Mattress Firm previously and compared to that, this experience has been pretty good. We purchased a mattress and got the adjustable frame free. The representatives were very nice, pleasant and very helpful. Although I like to do things in the store, their computers were down and since we weren’t able to do things in the store, I had to have someone from another branch call me. We had to work over the phone, which I wasn’t particularly crazy about, but it worked. The delivery was also right on time and the men were very good.

Originally made purchase of Adjustable queen bed, mattress and pillows on May 28, 2018 and delivery set up for June 2, 2018. Delivery made, but told item could not go up steps because of the layout of townhouse. Went back to store the following day and purchased adjustable split queen since I was told items can be taken upstairs and assembled. Delivery was expected today, but I received the runaround all day. Told delivery expected from 4 pm on.

I decided to buy from Mattress Firm because it was convenient. I wanted to buy the Beautyrest Black, but it was a lot more expensive. The Serta iSeries was cheaper so I got that. The sales rep was very nice and the delivery guys were great. But when they started delivering the product, some of the information the sales rep gave us was not accurate. She said that it would fit within my bedframe so I specifically got the adjustable bed that I bought. But when they delivered it, it didn't fit so they took my mattresses away. Later that day, they delivered another one and then there were problems with that. When they were getting ready to leave the second time, I said, “You know what? Let’s try it," before they could go anywhere because we all had to sleep in the guest bedroom. I wasn’t impressed. Also, the sales rep said she was gonna give me or check to see if she could give me some free pillows for all the commotion but I never heard back from her.

When I went to Mattress Firm, the representative told me that they discontinued the specific model that I wanted. But he was so knowledgeable that he was able to lead us to the Serta iComfort mattress that he thought was very comparable. He did a good job. But, Mattress Firm has some internal glitches that they need to work out with their delivery. I specifically told them that I was starting a brand new job and I would not be there and they needed to contact my son-in-law. The delivery team missed with my first appointment and they wouldn’t wait five minutes for my son-in-law to get there and it was just ugly. They also they didn’t have the right pan so they had to come back to check into that.

We set out to replace a 19-year-old extra firm innerspring mattress. It had begun sagging in places and generally losing its buoyancy. We were no longer getting good nights of sleep. We started our search reading consumer buying guides and reviews of mattress types. From the positive reviews, we decided to try a gel-infused memory foam mattress. Knowing and having experienced Costco’s customer service practices, we ordered the mattress from them.

We have purchased mattresses from Mattress Firm in the past. It’s been seven years since the last one. But we had a good experience then, and we saw no reason not to give them a shot and see if they had what we needed when we were ready to get a guest room mattress. We bought it a memory foam for a guest room bed, a Murphy bed, the one that goes up into the wall. We needed something that we didn’t need a box spring and something that could only be 10 inches deep.

Mattress Firm had a good price and we went in the Memorial Day weekend so there was a good sale going on. The sales rep was great, awesome, nice and helpful. We had two kids that were kindergarten and younger with us who were running around the store and he made us feel comfortable. He didn’t rush us then he also offered us something where we could purchase the mattress and then shop around and then cancel it with no penalty if we found a better deal or wanted to call back and price match with them.

When a company believes it is OK to deliver a piece of furniture that requires assembly at 10:45 PM, I have serious issues with them. I had waited from 5-9PM and then 6:45-8:45PM for my delivery- as shown on the tracking site. I received a call at 9:40 saying that they were on their way, only to get a follow up call (because I had called 3x with no answer) at 10:45 saying that they were coming. Impossible to reach a human on their phone line, the online chat was not helpful- and they went home at 10pm. I keep getting the run around when I believe after that snafu I should have had my base delivered this morning. NOPE. And the distribution center is only 1 hour from where I live. Beyond frustrated and I promise this hassle is NOT worth any $$ that was saved. Stay away- go to a local business and buy a mattress from someone you can trust and depend on.

I was having back pains before so we decided to go for a firm mattress. We went in to the Mattress Firm store one day and looked around. Then two or three days later, we went back there again and we were welcomed with open arms. We liked the price and the salesman at Mattress Firm. The salesman was very informative and helpful, and he answered all of our questions. I could not ask for a better salesman. We purchased a memory foam mattress and my husband picked it up with his truck. The mattress we got is helping out a lot. It was a very good experience we had with Mattress Firm.

We're near Mattress Firm and we bought a mattress and base from them. The sales rep was helpful and not pushy. The delivery was good as well and it was on time.

My wife and I were looking to replace our mattress and had tried a few stores. When we entered Mattress Firm (Lady Lake Fl) and were greeted by Monique we felt we were in good hands. Within 15 minutes she had given us choices based on what we told her, she explained the differences and gave us a great deal. Highly recommend Monique.

We bought a complete set of bed from Mattress Firm about a year ago (6/10/17). The agent was very helpful and nice and gave us discounts. The problem is, last week, when we tried to file for a warranty replacement, we are being denied and was told that floor models are not covered by the warranty. They told us that the mattress we bought was a floor model, when in reality, it is as BRAND NEW as it can be. It was even replaced 2 days after it was delivered because the guys that delivered it accidentally ripped one side of the mattress cover. If they were able to replaced it, how can it be a floor model??? We are still paying for the charges and no one, in any of their departments will help us. One of the agents I talked over the phone even have the guts to offer us a 20% off to purchase another mattress. WILL NEVER BUY FROM THIS COMPANY AGAIN.