Mattress Firm Reviews

A change between Sleepy's and Mattress Firm. Totally understandable that there can be confusion, which in my case 2 delivery dates did not occur. I cancelled 2 headboards since I did not want to waste time. First deliver was Jan 14 now to Jan 26 now to Feb 1. I called the firm located in East Hanover and unfortunately the person Donald who originally helped us was off. I explained to a fellow name Fadi ** who was exceptionally rude. Explaining to him what happened, overlapping what I had to express, and lastly blaming that this is Sleepy’s issue, not Mattress Firm. It’s not the customer’s fault that the order was placed on a Friday and the transition to Mattress Firm was on a Monday? Maybe this individual might benefit in learning how to be listen towards customer’s complaints and concerns and not passing the buck and blaming game to another company, which is Sleepy's.

When we purchased from Mattress Firm, their sales rep was very friendly. He took his time to explain everything and answer all the questions that we had. Overall, he was very good. We didn’t even feel any pressure at all.

I purchased a mattress 11 months ago and it is defective. I called the company's customer service getting their automated phone system. It stated that if I wanted a home test kit I need to pay $25; and if I want a rep to be sent out they charge $39.95. You should stand by your product and replace it without being charged for a test kit and/or a representative to come to one's home. Your company stinks and I would not recommend you to anyone.

I felt like I don't want to spend a fortune on a mattress like we had done in the past. Plus, since the last time we bought a mattress, they've changed so much with all this foam that has come out now. So we decided to go with not the top lines, but the Mattress Firm line. We liked the first purchase so much, we went back and bought a second one. Also, the sales representative was very nice and knowledgeable. If I need another mattress, I would go back and buy from them. I would also recommend other people to do that too. Mattress Firm is excellent.

We have a secondary bedroom and we're looking for an inexpensive mattress. We happened to find Mattress Firm in some sort of a Black Friday sale and got the box spring and the mattress. The delivery actually came twice because I had a problem with the box spring. My wife didn't have a very positive experience the first time, more because of the people themselves. And so, when they had to come back just to switch the box spring, she had said, "There's no way that I'm gonna be here when they get here." She just said that one guy was completely sick. You could tell because he was coughing and hacking. "It was just an awkward experience", she said. She would probably give Mattress Firm a much lower rating.

Had a good experience at the store, and the mattress is what wanted, more or less -- a name brand at a decent price. (I am skeptical of the whole business -- all the different brands and their claims are difficult to compare and the whole thing seems like a scam.) I told them "Any day but Monday" and got a robo-call "We'll deliver Monday 3 to 5." Anyway, the delivery was an hour and a half late, even though their window was 2 hours. The hard-working delivery guys said it was their 16th delivery that day. (So basically, Mattress Firm are slave drivers and their philosophy on delivery is like the cable company re. installs, i.e. "** you.")

We bought from Mattress Firm before and we were satisfied with the service that's why we went back. It's the fifth mattress for the house we purchased through them and got two beds, one for my daughter and one for us. The process was very easy. My wife went in, picked out the one she liked then my daughter went to pick the one they liked, then went in and sat with the gentleman and it's delivered the next day. The delivery team was here at a weird time and didn't come 'til 6:30 at night and on a Sunday night. They went in and out in half hour, took all the mess with them and set everything up perfectly.

We had purchased from Mattress Firm in Bradenton and we recently purchased from them here in Port Charlotte in December. The mattress was for my mom at an assisted living facility. The sales guy was great but the delivery team never set the bed up and I wasn’t happy about that. They just dropped it off in the room and left it there. I called the guy at the store and he said that if nobody was there, they wouldn't set it up because they won't know where to put it. But it was obvious where it could go as it's only a little studio apartment. And it already had furniture in it so it wasn’t like they couldn’t figure it out. But everything else is good. The mattress is great and my mom likes it.

Purchased a mattress 12 months ago, a California King. The stitching has come loose on the top and I am no longer able to sleep on one side of the bed due to rolling off. Contacted warranty office and was informed if it does not visibly sag 1.5 inches then it is not covered. Apparently what's inside the mattress is not covered? I cannot sit on the edge of my bed or sleep on that side, this is ridiculous for a year old bed. I had my previous mattress over 8 years and it didn't have these problems. I was going to purchase a nicer bed at Mattress Firm with any credit I received, assuming this was truly just an isolated incident but after reading other reviews. If Mattress Firm does not stand by their products and warranties then it is not worth it.

I purchased a bed from Sleepy's back in October 2015 and I have had to return the mattress 3 times already. The first time I had to pay a destruction fee of 150.00 because the bed was too firm but it was with the 120 days. Got the new mattress and they sent me a bed that I swear that bed was slept on because one side sunk. So the next day they sent out a new one. Had an inspector out in August of 2016 and they he said my mattress and box spring needed to be replace because I was having back issues again, the box spring was squeaking and said that it should of been doing that. Got that replace, but again my back is hurting and I realized that my box spring is cracked in 2 places. Why give me another cheap box spring.

My friends had good quality beds from Mattress Firm. I also purchased a mattress and a box frame from them and everything's been good so far. Also, the sales rep was great, very helpful and very friendly. I went to a couple of beds in their store and came to my decision.

I bought a mattress because my husband said our previous mattress was too soft and he's got a herniated disc. I wanted to surprise him and bought a mattress at Mattress Firm on Federal Highway, but it was a bigger surprise for me than it was for him. I didn't have bedbugs before and two weeks later, I wound up with bedbugs. It was Thanksgiving Day and my grandchildren were sleeping in my bed and I moved the cover and there was one of those black bugs. So I bought another mattress but it wound up having bedbugs because of the box spring. So, I had to wind up buying another mattress from Mattress Firm Boca Raton, which is perfect, and a box spring.

I've purchased three different beds all at once from Mattress Firm. I got a king-sized Tempur-Pedic Cool Breeze, a full-sized Easy Rest, and a queen-sized Sealy memory foam type bed. The sales rep was very informative and knew exactly what my needs were. She was also very knowledgeable and a very polite person all the way around. And the delivery was pretty good. The delivery folks rolled over their stuff and were very courteous. They cleaned the bedroom themselves, set up the beds and were pretty careful with all the furnishings. I'm very satisfied so far.

There was one particular mattress I wanted and the store was near my house. It was Mattress King then. It was really expensive and I couldn’t afford it. The guys would let me go there every week just to sit on it. I did it for like a few months until it was on sale. They gave me a little extra discount and I was able to then afford the mattress, and I had it forever. Everybody loved that mattress. My first kid would come jump on that. I tried to look for it again once it was time for it to be replaced, but they stopped making it. Then I found out at that point they were not even Mattress King anymore, they were Mattress Firm. So since then every bed in my house for the past year and a half, I bought from Mattress Firm.

I bought two mattresses from Mattress Firm and their sales reps were really good and helpful. When I purchased the second mattress from them, I even became friends with the representative. I'm liking the mattress though I'm still breaking into it. I'm still having that back pain issue but it's doing me good. It's overall a very good experience.

I went up to Mattress Firm to get a bed and I ended up getting a Tempur-Pedic bed with an adjustable frame. The sales rep told me that I have 120 days to bring the bed back. Before I even signed the papers, I asked her, “The entire bed?” I made a hand gesture in a big circle meaning the entire bed and I did that three times and she said,”Yes, the entire bed.”

I bought a base and a couple of pillows from Mattress Firm because it was the closest place near me. Their sales rep was very helpful. I was in and out in 20 minutes. The mattress is great and I have no complaints.

The warranty claim was honored after the photos were examined. I look forward to picking out my new bed this weekend!

3 years ago purchased a Sealy Mattress from Mattress Firm. Everything was wonderful. Fast forward 3 years later, mattress is sagging down to the box spring almost. Go to store where I purchased, told to go online to Mattressfirm.com, they tell me to call up a # of MF. Can't help me, it's Sealy's responsibility, call Sealy up. Guess what they tell me? "Call Mattress Firm up." Going back and forth nobody wants to at the very least inspect my $1600 mattress that's an absolute piece of crap. So as of right now, still no assistance, no sympathy, no nothing. It's all about Mattress Firm giving you a bunch of nonsense when you purchasing the mattress then once you purchase, it's see you later alligator on to the next customer. Good luck if you intend to do any business with this company. As for me, my family and friends we stay as far away from them as possible.

My son gave me gift cards that are for different occasions to Sleepy’s but then they went out of business so I said, "I better hurry up and use these cards.” I used them at Mattress Firm and our experience with them was very nice. The salesman had also sold my son a mattress and he was very personable. The delivery men were nice, too.

We needed a new mattress and I heard that there’d been nice mattress at Mattress Firm. I went with it and saw that Mattress Firm had a really good deal. The sales rep was also professional, nice and friendly. He made me feel he really wanted to work with me. It was a pretty good experience especially first time buying a mattress. I’d really recommend Mattress Firm.

I stopped in a Mattress Firm store and they convinced me to get one. A sales rep came up to me and I told him what I was looking for. I said I wasn’t too sure and he showed me all the beds. He was on top of everything and answered correctly any question I had. I tried all the beds and found the one that I liked. I would have liked the king, but I can only afford the one that I have and I already got used to it. I bought the cover for the bed and putting it on that little vibrator thing rocks me to bed. I'll recommend them to a friend.

Mattress Firm was one of the closest mattress places that I could find. We live in Selma and it was 45 minutes away so we went there and looked at what they had. The sales rep was pleasant. We haggled a bit and he gave me a good deal on the little twin size mattress that they had and I bought it. It was a pleasant buying experience. The mattress was for my little girl and she liked it.

I got a good offer from Mattress Firm so I bought a mattress from them. Their sales reps are friendly and they have a good delivery team.

I have a bad back so my wife and I buy mattresses every couple of years. When two years was up, everything about our old Tempur-Pedic mattress and box spring was hurting me too bad and we got rid of it. I told my wife about Mattress Firm and we went to their newly built store up in Nashville West which was about two minutes away from our house. We got a mattress that's firm and it has a quilt on the very top of it. The salesman was really informative and we also got the manager of the store. The delivery of our purchase was nice too. I like our mattress really well and I'm happy as can be. It's good.

I would like an agent from cooperate to call me asap. I tried calling the store and they wanted a book before they granted me access to tell them what was wrong. I’m very, very unhappy and this needs to be fixed.

I liked the quality of Mattress Firm's products. So when they had a promotion going on, I decided to get a mattress and a box spring from them. The sales rep I spoke with went over all my options, the different comfort levels, and the features of each model. He was perfect. But I had some issues with the items that were delivered. Actually, they stayed in my loft while I was getting the room ready. But when I took out the wrapping, there were two noticeable spots on the corners where it was discolored and it looked like dirt. It was in the plastic and was completely covered. I checked the plastic and there were no tears or no rips. So I don't know if it was something that had to do with their manufacturing process, but it was definitely noticeable. I was so angry but I didn't contact them about it because I recognize that if I'm that angry, I really don't need to bring anybody else in.

I purchased my king size mattress set from Mattress Firm two years ago and I was pleased with the customer service. Even though I went to a different location this time, I decided to go back to them again. Last time, I purchased two queen mattress sets and a full mattress set for my daughter and my grandson. The sales rep fixed the little issue that I had and he was really nice. My daughter said using her mattress was the best sleep she’s had. My son said it was hard at first, but since he’s been on it for almost a month now, he says it’s better. I’ve already told three of my friends about Mattress Firm and two of them have already purchased while the other one’s supposed to be purchasing at the end of this month. If I have to come back and get a mattress set again, I will come to Mattress Firm.

I got a basic, mid-ground frame with the steel at the bottom from Mattress Firm. It's nice for the money and a competitive product. The rep I dealt with was friendly and helpful. I'd recommend Mattress Firm.

I purchased a king size Mattress two years ago and now its begun to sink in. I had it inspected by Sleepy's and the inspector agreed that the mattress had sinking issues but not enough to exchange the mattress. That was in 2016. When I purchased the mattress it was agreed that all inspections are always free on a yearly basis. Now that they changed their name AGAIN to Mattress Firm they changed their policy without the customers knowledge. If you the customer needs an inspection you have to Pay $40 for the inspection from now on even with your warranty!!! I paid for the warranty and now they want me to pay for the inspections too. When I purchased the mattress it had to be exchange multiple times because it was defective and the delivery men of sleepy's told me I shouldn't purchase from them because they rebuild defective mattress!!! Buyers beware!

I got two twin mattress sets and a new queen mattress from Mattress Firm, and it went without a hitch. My experience was fine with their sales staff.

The sales rep was friendly and not too pushy. I purchased the mattress, the box and frame. And so far, it's been a very good product and have met my expectations. I had a pretty good experience with Mattress Firm and would recommend them.

I moved to Florida about 6 years ago and I have been to Mattress Firm for my bedding needs ever since. About 4 years ago I purchased a very expensive Foam mattress that was sold to me with a 20 year warranty! Great. I thought I have peace of mind that I won't need to worry about this for some time. In the past year we started noticing a sagging in the middle of the mattress so I requested they come and inspect it. I met with the inspector and he was very professional. He looked at the mattress, took his pictures, looked at our frame, and said "everything looks in order you look to have a legitimate issue"... To our surprise we received a letter today that they could not honor the warranty because of the bed frame.

My mattress was worn-out and I needed a new one so I purchased from Mattress Firm. Their sales rep was helpful and very knowledgeable. I got a whole set of Beautyrest Black Hybrid with the box spring and so far, I'm happy with it.

A Mattress Firm store was close to my home and I bought a Hampton and Rhodes mattress from them. I liked walking into the store because I liked all the sales representatives that were there. They were all welcoming and were energetic. They showed me many different options. They knew exactly what I needed. The checkout was convenient, too. I liked that mattress and it met my expectation, but after one year of using it, the mattress started sagging. Mattress Firm gave me store credit and I had to go get another mattress during Christmastime. So far, I like my new mattress and it’s been working fine. It was an excellent experience with Mattress Firm.

I purchased a bed a few weeks ago from Mattress Firm on Harmony in Fort Collins. While I'm pleased with the bed itself, the sales practices leave a lot to be desired. We went into the store the day before our purchase to look at their various, advertised offerings. Everywhere in the store were signs that said, "Buy a mattress set and get a free mattress cover and pillow."

I placed an order on Dec 10th inside the store and requested to be delivered on the 31st. I paid in full with a check amount over $3,000. Mattress Firm had deposited the check on Dec 12th. I didn't received any calls confirming about the delivery the night before. When I called on Dec 30th to check on the status of the delivery, the salesperson told me to wait for the call. No one had called me.

This is regarding warranty refund support claim # ** which we have store-in received credit of $369.53 on December 24, 2016. We have got store credit for replacement of mattress. We made 2 attempts to get new mattress in replacement of our old defective mattress. 1st attempt # 12/31/2016, order # **. 2nd attempt # 1/6/2017, order # **. On Each delivery attempt, delivery team failed to delivery new mattress & left without giving any response. After speaking over phone from their delivery team which is from Robbinsville mattress center Mr. Jason told us that our mattress has stains which they cannot replace with new one.

We are repeat customers of Mattress Firm. Everything was fine with our experience with them and their reps were friendly and knowledgeable.

I've used Mattress Firm a few times and I've no issues with them at all. I like the range of their selection and I'm really happy with the delivery and the folks in the store. They're always willing to listen and help, just this last time in finding something for a child. I'm very satisfied with Mattress Firm.

It was a good buying experience for me for the first time with Mattress Firm. I went in the store, saw the mattress, really liked it, and bought it. The sales rep was good but I didn't like the delivery. Whoever came and did my delivery were in the front and I told the lady to go through the back. They said that they were waiting for me for 10 minutes and they left. So, I didn't get my mattress when I was supposed to, but everything else was good. I got a full bed and it's nice.

Everything's great with Mattress Firm. Everybody there made me feel comfortable. They let me lie on the bed and that's what I love. I already have recommended it several times.

We ordered a PLUSH mattress from Mattress Firm in April. Our mattress was always hard which made us think that it needed to break it in. 8 months later it is still extremely Firm, I have been having back issues and unable to sleep in my own bed that I paid almost $1,200.00 for. We went to the store we bought it from and discovered we had been delivered a FIRM mattress, not PLUSH like ordered. After countless trips to the store, telephone calls, emails, and instant chats with Mattress Firm; they will not replace it. We are not asking for a refund, just simply the plush bed we ordered and paid for. It is not our fault that we received the completely wrong mattress. This is my 3rd mattress from Mattress Firm and I will not be ordering again. This company's customer service team is a joke. They keep saying there's nothing I can do, or they refer me to an alternative place (call center refers me to the store; store refers me to the call center).

Mattress Firm was close to my house and they had a 0% interest for 90 days offer so I went and purchased a mattress and a couple of pillows. Their sales rep was very nice. However, they need to explain to people how the 90-day same as cash works because I got hit with almost a $400 payment. I almost had a heart attack when they took $365 off of my account for a mattress payment - that's a car payment!

Mattress Firm was the first place we walked in to purchase a bed. Their sales rep was very nice and helpful. We tried several different mattresses and we got a mattress and a box spring. We're happy with the entire experience.

I purchased a queen mattress from Mattress Firm and it's good, comfortable and I like it. The salesperson was nice and she helped me out a little bit. Overall, it's been a nice product and great service.

There's not a whole lot of affordable furniture places in Colorado Springs. I went to American Furniture and they wouldn't budge on the prices, but Mattress Firm happened to have a huge sale going on and they got me what I wanted for the price that I wanted. I got the box spring and the bed frame itself. Their sales rep told me right where I wanted to go and he got it for me fairly quickly. He was polite about it too. I sleep comfortably with this bed and it's a lot better than my old one.

We did a lot of research and decided to try Mattress Firm. Their rep seemed to be knowledgeable and answered all of our questions. We purchased the whole bed - mattress, frame, and adjustable bed. So far, we're real happy with it.

I had bought a queen size Adele, Stearns & Foster from Mattress Firm - at about the 4 year mark in its use, one side of the bed began to collapse, bowing out about 1 and 1/2 inches. The result is that if one lies on the bed on that edge, the side collapses and forces you to move away from the side to gain support again. The opposite side of the bed does not do the same, but has had equal use.

I've purchased things through Mattress Firm for a long time and recently we purchased a bed frame and a pillow. I had good interactions with the sales rep. The one thing was that the warehouse said that there was a bed frame available right away and we would get it the next day, but they actually didn't have it and it took 10 days to get it. That was inconvenient because we needed it sooner. The salespeople went by what the computer said so I wasn't upset with them and it was more of a warehouse issue.

Mattress Firm carried the mattresses that I was preliminarily interested in from internet searching. The sales rep was helpful and gave us the time we needed to investigate. However, delivery was a pain. We were supposed to get calls to set up a time window, but we didn’t. We got a call 10 minutes before the delivery people were going to arrive. They arrived and declared that we had bedbugs and refused to deliver the mattresses. We were forced to get an exterminator to come out and state that we didn’t have bedbugs, and then had to set up another delivery. During that delivery event, one of the box springs was damaged so we had to deal with setting up a third delivery event. The scheduling for each of those was a pain in the neck. So far the mattresses we purchased have continued to be what we’ve hoped they would be.

I did a lot of shopping and went to one particular Mattress Firm. I liked what they showed me compared to what I had seen and they were helpful and friendly. We had our mattress delivered and the delivery team was super helpful. Overall, I'm pleased with my experience with Mattress Firm.

I financed mattresses from Mattress firm on 12/30 and my 1st payment is due in 1/13 and my mattresses were scheduled for delivery 1/05. On Thursday morning about 8am I called customer service to advise my phone number listed for delivery was incorrect and needed to change. "Oh ma'am no need to change because the driver is still has to come. You are already on the truck and scheduled for 3-5pm" so I called the store because is still felt uncertain. The salesman said "I see your delivery is scheduled for today" and I summarized AGAIn the phone number issue. He said not to worry. I called yet another store because I was supposed to be stop "7" and they were at stop "9". They called the warehouse and the called my salesman. Still no delivery. I left for my honeymoon in 1/6 and had someone to sit for a rescheduled delivery TODAY. Guess what, it was never put in and is not in the truck. This is my first and last time ever ordering.

We purchased our mattress at the end of September 2013 and it was over $2500. At the beginning of 2016 we noticed that our mattress had parts where we couldn't even sleep on. We contacted them by mail and by fax since we have a 10 years warranty on it. They never got back to us. In September 2016 I contacted them by phone and a lady said "no one ever got back to you regarding this?" We had to pay almost $40 to have an inspector come to us and check out the mattress. The answer that I got back to them was that the mattress is only 1 inch and a little bit dropped and that is not a manufacturer defect.

I had a wonderful experience with Mattress Firm. I liked their sales rep. He was very efficient, nice and knowledgeable. I would recommend them to a friend.

My experience began pleasantly, my sales rep was extraordinarily friendly and very considerate of my schedule. She ensured she addressed my needs and offered helpful suggestions along the way. However, beyond my sales representative's interaction - this experience was a tragedy from the moment payment was made, and in fact at this very moment (7:55pm 1/7/17) the nightmare still has no clear sign of ending. But I'll start from the beginning:

My cousin actually bought a bed and I slept on it and loved it. So I got a queen-sized Beautyrest mattress from Mattress Firm. Customer service was awesome. The sales rep was informative, thorough, and explained the process, and the delivery guys were great. I have never slept and felt better for years.

Buyer beware! I have waited over one month for my refund of $1,800 and I still have not received it! Spoke with the District Manager and he was unwilling to speed the process up. Keep getting excuse of the corporate office! One month! Still no refund to date!!!

Mattress Firm had a special offer so we went with them, and the sales representative we worked with were really good. We got the mattress with the protector and the base, but I'm not too happy with it. I'm not used to it because I'm a truck driver, and I used to sleep on my truck with my own bed. So, it's more of me than it was the mattress. But my wife is happy with the product and she likes it. Other than that, we were happy with the help that Mattress Firm gave me.

We had been looking for a bed for quite some time. We had our previous bed for 12 years and were shopping around. Mattress Firm was our third stop on that day. Because of the service that we got and their different options and the fact that we found what we wanted there at a better price we decided to make our purchase with them. The guy that took care of us was very nice and helpful. He let us test out quite a few beds. I have lower back issues so I needed something firm with a little bit of a topper. He helped us pick out the right one and we love it. It's very comfortable. It has helped me a lot with my back in that I've noticed a difference in my back. We got a king-size, so I like the space as well. I'm very happy with the bed, overall. Mattress Firm is a friendly and helpful place.

Bought a twin mattress for our 10 year old daughter who weighs 105 lbs. Within 4 months the edge broke down and you could hear broken springs. Mattress Firm's own inspector said it was obvious that something was wrong with the mattress, yet when we got the letter from Mattress Firm they claimed it met the manufacturer's standards and it is considered normal. We almost $650 on a defective mattress that they won't stand behind. Called customer service and I was 42nd in line with a 58 minute wait. That seems to be their standard as I have seen the same thing on other reviews.

I bought a new mattress and TEMPUR-Ergo Plus and was delivered promptly and set up. The 2 delivery teams were very good. Slept on the mattress just one night but seems to be very good. Have not used the TEMPUR-Ergo Plus yet but will tonight.

The Mattress Firm sales reps gave examples of different mattresses that were in the store and why one was different from the other, and they had us test them out to see what type of mattress would be best. They narrowed it down after that test to show us which one we should look at based on what our preferences were, so they did a great job. We got the Stearns and Foster Hybrid which is awesome. It gives us a much better night's sleep, no hurting back and there aren't big divots in the bed so I'm very happy with it. My brother was looking at a new mattress, and we told him about the warranty that Mattress Firm told us about and why we decided to buy it there and that he should go look there. The experience exceeded my expectations.

Some of my friends referred Mattress Firm to us, so I bought my foam mattress and box springs from them. At the store, they were able to explain well the stuff they have and the features of their products. However, the cloth on one of the box springs was a little bit ripped of when they delivered it. I contacted Mattress Firm and they said they will send the replacement, but nothing happened so I started using it. The mattress looks fine as of now. The only thing is they should have taken care of what they promised.

We had done research through a whole bunch of different mattress stores and found that Mattress Firm had the most knowledgeable employees as well as the best prices and great locations. So we picked up mattresses from the company for our daybed. The Mattress Firm specialist was very knowledgeable in the different technologies and in everything that's changed in mattresses since we purchased our last one. They were able to show us several different price lines and also gave us time to compare and contrast the beds. They even gave recommendations because this mattress is for the trundle so it's not gonna get used very much. They were very polite and great to work with.

I recently shopped at Mattress Firm for a new mattress (I've purchased several mattresses from Mattress Firm over the past few years for our home and vacation home). I complained that our mattress was sagging on both ends, even though it has been turned routinely. I paid about $40 for an inspector to come to our home to look at the mattress; he arrived on November 7, 2016...he agreed that the mattress was sagging badly. He said that we would hear from MF "in about 10 days." I never heard back from MF. So, today, after being on "hold" for about 35 minutes I was told that the warranty would not be honored because the mattress wasn't sagging enough (or words to that effect). When I explained to the MF personnel on the phone today what the inspector had told me, I was told that the "decision is not up to the inspector."

The Mattress Firm sales rep was polite but I wasn't that fond of him which was why I didn't buy from him. He wasn't that helpful and I wasn't that impressed with him, so I went and got a frame and two pillows for a better price online. But my purchase was really good, everyone likes it and I'm very happy with it.

I had a wonderful experience with Mattress Firm. They were on sale so I got mattresses for our bed and their sales rep was one of the most professional persons I've ever worked with. Their people were very courteous, helpful, knowledgeable and answered all of our questions. If I would need mattresses again, I would most certainly go back to Mattress Firm.

I've purchased from Mattress Firm before. This time around I bought a Tempur-Pedic Breeze. It was very pricey but that’s the way Tempur-Pedics are. Mattress Firm has a very good selection, and the representative was very friendly. Overall experience was fine.

I had a Tempur-Pedic mattress years ago when the beds were hot, so I wanted another one. I started looking into reviews on all the mattresses that were sold in Titusville and saw that Mattress Firm was a great deal. Their rep was very knowledgeable and sincere, and he helped us a great deal as far as which bed I wanted to buy. He ran me through the whole steps and was an outstanding salesman. Another rep came in and I said I applied for credit for $5,000 on any Tempur-Pedic wherever I wanted to go. He offered me all the good options and he got my bed down to where I needed it to be as far as price.

My wife recommended going to Mattress Firm so we walked in and purchased the mattress and then the bed box. Their sales reps were wonderful and of good help. I like the company's services. One of the delivery guys was delayed in coming and they were able to call and check on us. Everything went well. I like the place and if somebody needs a mattress, I can recommend Mattress Firm.

Purchased Stearns & Foster King - South Manor mattress w/ Rize mechanical wireless adjustable base, from S. Lamar Mattress Firm. Sales rep T ** was very thorough and methodical in review of bedding and pricing options. Delivery was on-time and the crew was very considerate and professional. We are satisfied with the purchase of both components. But something to consider when purchasing the mechanical base. The use and feel of the base is different, depending on body length of the occupants. As a couple (6'3" and 5'7") positioning comfort is not the same, and the base does not offer customization. Buyer beware. Knowing what we know now we would not purchase the base again.

I bought my full size mattress one year ago, then decided I wanted a Queen. They charged me quite a bit to exchange mattress. Now the mattress is not holding up. I called their warranty dept to tell them the problem, I have to pay 49.95 to have someone come out and take a look at the mattress and then they decided what to do about it. I would never, never buy from this co. again. Their mattress are expensive and their warranty is not what they claim.

There's a Mattress Firm location in our area and I had looked around for mattresses we were interested in and they seemed to have the best pricing. We went in and got good service. The day we bought it, they were able to deliver it that night. And the guys that delivered brought it in and left with the old one. They were in and out in five minutes. It was an easy process and a good experience all the way around.

The guy at Mattress Firm worked with me to find the best deal. I got a mattress and the box spring and the cover that goes around the mattress to protect it. I've had a great experience with the product. I'm happy with it.

We bought the My Side mattress. After having both my husband lay on a mattress hooked up to a computer we thought our mattress dreams had come true! They talked us into a very expensive warranty which we found out is worthless.

I had ordered a queen set, double box springs, a queen mattress and two single mattresses but the delivery team brought me two queen mattresses and one single so that had to be dealt with. But other than that, everything went well. The sales rep was good with what he was doing so we had a pleasant encounter.

We needed a bed and Mattress Firm seemed reputable as their products were on every corner. I had a good experience with the sales rep when we bought the Beautyrest king size mattress. I didn't think I already needed a new mattress but I did. It's a great product.

My fiancé decided to go up to Mattress Firm and take a look and I got a mattress, a seat, two pillows and an adjustable bed. The sales rep was fantastic. He had a lot of knowledge and was really concerned with us getting into a bed that my fiancé and I would both enjoy, not just one side or the other. He's really nice and even though we kept him an hour after closing in filling out paperwork, he didn't seem like he was rushing us to get out of there. The product's exactly what I was hoping it would be. It's been a great bed. It was an excellent overall experience with Mattress Firm.

Mattress Firm was the closest place to my condo. I got a Beautyrest mattress. I had done my research on what kind of mattress I wanted so I went in, they had it and I went ahead and purchased it that day. The sales rep who I believe was the owner didn't have to try to sell. The delivery was explained at the point of sale, so it wasn't a waiting game where I had to wait all day for other people to deliver. The process was simple and easy. So, that’s always nice. The product has changed my sleep pattern and I'm able to sleep through the night. It's great.

I have looking for a new bed for about 3 months. Finally yesterday I find the perfect bed so I financed the bed and was told when we were talking about the bed I would get free same day or next day delivery so get everything set. Was told after all the finance was set the bed wouldn't be delivered for 10 days and I was charged $80 for delivery. Now this is one of the main reasons I bought from them and he knows that as I am a disabled veteran I can not carry a bed into my home but when I called to ask him about this was told if I didn't like having to wait I could bring my crippled rear there and get it myself. Called store manager today and got the, "I'm too busy. Call you back later."

We bought the adjustable foundation from Mattress Firm, mainly due to the knowledge of the salesman and because he didn't treat us like how a used car salesman would. He was courteous and knowledgeable, and it was more about us than about the sale. The delivery guys broke the first bed which I wasn't very happy with, but they sent out a second one and we're very happy with the product now.

We were shopping for mattresses that Mattress Firm had on sale for Black Friday and I had an excellent experience with the sales reps. They were very thorough. The mattresses were $99 but they had a sample there that they put down and we can lay on it. Then we were shown the next one which was $100 more and the comfort was totally different. Even if they were so busy, they still took the time to explain and show us the difference in comfort. We wanted to buy the little higher priced one so we got a queen set mattress and some protectors for the mattresses.

I went on Mattress Firm's website and I found something that fit my needs and my price range. I called and placed the order via telephone and had the product delivered to my home. I got a pillow top queen size mattress with the box spring and the metal bedframe. I slept on it the first night I got it and it’s wonderful. Initially, when I had gotten my order, the box spring I had selected was too low. It was shorter than I had anticipated. So I went in-store to talk about doing an exchange. The sales representative was great and the process was really easy. Scheduling the delivery to pick up the old box spring and then to drop off the new box spring was quick. Delivery was right on time and it was a good experience overall. Great customer service. I found exactly what I needed. I was very happy with my purchase and the delivery.

I grateful to the representative that reached out to me from Mattress Firm. He was willing to listen to my concerns and came back with a fair resolution to the problem. Part of the resolution was that I ask that John Wilhite (Sales Rep at the store) be recognized and be commended for being the sole person at Mattress Firm to put forth a genuine effort to resolve this situation. Even though the mistake was made by John, He immediately recognized the error, offered an additional discount for the initial trouble. When the issue escalated he contacts the next up the line. When that person could not be reached, John called back to make sure I was aware that he could not contact the next in line. From that point forward that was the last time that someone reached out to me to keep me in the loop until I posted on consumeraffairs.com. I view his action as upstanding and is what I would want in a Manage. Mattress Firm needs to have him in a place of leadership because this is what he showed during this experience was Leadership.

I did eventually receive what was told to me by representatives. A lot of disorganization and frustration, but in the end, it worked out.

I had a problem regarding the billing and it was not a good experience with Mattress Firm. The guy told me I would pay $80 per month for 24 months of no interest financing. However, I got my bill yesterday and it is $130 per month. I called them but they told me I would need to call the company of the mattress if there’s a problem.

Mattress Firm was close by and we were out looking for it. The service and sales were great. We're very happy with the Tempur-Pedic we got right now. It was a great experience and I would recommend them.

The sales reps from Mattress Firm were very good while the delivery team was very professional. The delivery team came right in and got our Serta mattress and electric frame set up. They even helped us move some articles out of the way to make my mattress fit. They were very beneficial.

We were thrilled to pick out the perfect mattress and the gentlemen that helped us was excellent. When we were told we could have it delivers the next day we were beyond thrilled. It was the one day over break I could stay home most of the day. We got a call saying our window was 10-12, but will receive a call when they were on their way. At 9:55 I made sure I stay downstairs. At 10:20 I was emptying the dishwasher. At 10:41 I get a text from my husband that they are on their way. I waited and waited, never heard doorbell. My blinds were open, lights on, and tv on, sounds of me moving our couches to make room for them! Periodically checking outside. By 11:30 I decide to open door and check mail. To my dismay there was a “Sorry we missed you” sign on my door. They did not miss me. I was there the entire time. Checked my doorbell, loud as ever. Clearly never rung. And it's a small house, I can hear my neighbors going in their door.

We knew that there was a Mattress Firm store in the nearby shopping center. And we knew that they sold the Tempur-Pedic mattresses that we were interested in buying, so that was the first place that we went to. We ended up buying the mattress and the bed frame for it. The sales representative was great. She did not pressure us at all. She gave us time to feel out the mattresses and lay on them. She showed us different options, and not steering us into one direction or the other. We already decided we're gonna get a Tempur-Pedic and she recognized that. So she only really showed us the Tempur-Pedic but showed us the different choices that we had. The product has been great. We're very happy so we're glad that we made the purchase.

I was originally planning on getting a Tempur-Pedic but I happened to be with my daughter and son-in-law in Norman when they were shopping for a mattress at Mattress Firm and I liked what they got and I bought from there too. The Mattress Firm sales representatives were very helpful on the day of the sale. However, they overcharged me and I didn't notice it for a couple of days later. Then when I called them back, they were very cooperative and admitted it was an error and they corrected it right there. I bought the bed in Oklahoma and the delivery came out of Dallas somewhere around the metroplex, and the delivery people were super nice. It was truly a red carpet delivery. There could have been a couple of things handled a little better but it was also Black Friday, so it was a spur of the moment shopping and the two sales guys were very eager to sell. They made it all sound fantastic and it was.

My wife and I have been wanting to get a mattress. Then she got excited about what she thought was a good deal from Mattress Firm. I went to the store and told the sales rep that I was there to just get the $159 mattress that my wife saw. Then I laid on the bed and it didn't feel good to me. I was against buying it since I thought that a good mattress was gonna cost way more than $159, but my wife said it was a good deal so we got it. The mattress turned out to be uncomfortable because we laid on springs. We're not using it and we went back to our old mattress. We can't just go in and take our money back so we stuck with it.

Purchased mattress 7 months ago, a Stearns and Foster. Mattress is now broken down and has large jumps. They refuse to warranty. When I called corporate office, there were 43 complaints in the queue ahead of me. Buyer beware.

When we went to Mattress Firm, we had a certain criteria and idea of what we wanted but we didn’t have an exact make and model in mind. So they filled in the gaps and helped us out on making a better choice. We bought a king size Beautyrest and the salesman helped accommodate us and get it to us sooner rather than waiting an extra couple of days. The whole process where they notified us was on time and seamless, and they took away the old bed. It's only been 30 days and we're still testing it out but so far, so good and we've already recommend them to somebody. The only thing I don’t like is that I don’t know if we’ve gotten our billing statement yet since we didn’t get an email notification about it and if there's a quick way to pay for it, like an app for it other than the website.

I bought a 1,363.94 HYB mattress from the Willowbrook Tx location and it was a nightmare! I bought the mattress on Dec 16th 2016. The sales rep Thomas promised it would be delivered 6 days later on the 22nd. The morning of the 22nd I received a call from Mattress Firm saying they were checking the route for the drivers and making sure I will be home. They said they will deliver that day. I waited the 12 hour window and at 8 pm still no Mattress Firm, so I called the Willowbrook Tx location and spoke to Thomas my sales rep. He said he had been off 3 days and he didn't know what was going on. He called me back in 10 min saying it never made it on the truck for delivery! I told him they called me to confirm my delivery that morning. He then further said it can't be delivered until Monday or Tuesday after the Christmas break cause the delivery guys stop delivery after Thursday of that week.

We had a very good experience with the salesman, Darren at the Cornerstar Store in Centennial Co. He was knowledgeable, very pleasant and helpful. Our COMPLAINT is with the delivery. We were promised next day delivery. We moved the bed, frame and box out front and waited. When we called to verify the two-hour delivery window, we were told they called both phone numbers and came by our residence and no one answered or was home and that the delivery would be the following day. We checked our phones and there was no call from Mattress Firm to us at any time the 26th of December. There were only calls from us to the salesman and he back to us. Mattress Firm should be honest if there are problems and not wait for the customer to call. If the material in our order is not delivered by noon the 27th, I will cancel the order.

When I went to Mattress Firm and looked at their products, I found the mattress that I liked. The delivery was good but the mattress is not as soft as I thought it was. It was also pretty expensive and they didn't show the mattress in stock.

I purchased a mattress from them 2 years ago. The week after buying, I called and complained multiple times, letting them know that it was not comfortable and they kept telling me to jump on it and it would be broken in after about 6 months not realizing that after 30 days you cannot return. We spent over 1000 on it and the one in the store was nowhere near the same comfort level as the one they delivered. Now again I call to find out about what can be done and they said nothing other than a long drawn out process of having an adjuster come out and actually look at the bed and determine if the 10 year warranty can be used. I'm so angry and tired of being in pain with something that I paid so much for. I slept better on my 10-year old mattress.

We're trying to settle in Florida and we needed a mattress. There was an advertisement in the newspaper or magazine that said there was a sale at Mattress Firm. We went in the store to look but we ended up buying a mattress that was not on sale but with good price. The sales representative was very friendly and he helped us a lot. He was the one that sold the mattress to me and he told me what I'm going to pay a month. He was very informative in every question I asked him. It's wonderful overall with Mattress Firm. If I needed mattress up ahead in the future, I am planning to buy from them again.

I was in the hospital and I had to have a bed that would raise the head up because of my problem, so I sent my children to go buy one for me. They picked out the bed and set up the delivery date, which would be the day before I got home from the hospital. Then they found out that Mattress Firm did not have the mattress that they picked out. They substituted another mattress so that I could have a bed to come home to, and it was just the mattress part, not the frame that brings you up and down. I had to use that mattress for about ten days before the correct mattress was finally delivered.

I purchased from Mattress Firm about eight years ago. Recently, I got three mattresses from them. At first I wasn’t going to purchase them because Mattress Firm was one of the first stores that I went to. The salesman was there and the manager was able to help us out, too. They gave me a good deal so I decided to go ahead with the purchase and had the items delivered. It was a very positive experience.

Mattress Firm had some deals going on so we ended up buying from them mattresses for our boys’ bunk beds. The sales representative was friendly, helpful and very professional. We took home the mattresses with us the day we purchased it. We’re very happy with the mattresses. They are extremely comfortable.

Mattress Firm made this right. Their customer service went above and beyond what I expected. I can't express it enough how happy I am with their service! Yes, there was a hiccup in the process but I am so happy about the ending result! Tonight we will "Sleep Happy" for the first time this year!! Thank you, MF you guys have a forever customer in us and I will let all my friends and family know what an awesome company you guys have!

My father had previously bought from Mattress Firm and I also got 2 twin mattresses and a full-sized mattress from them for my grandchildren's bunk beds. I have slept on them and so far, they're good. However, we didn't use one of the mattresses. It's still wrapped and we wanted to return it but they said that we had to wait 30 days.

I needed another mattress when I was moving so I went to Mattress Firm and everything went well. Their guys set everything up. Drew, their rep at the store, was very helpful and very knowledgeable. I have no complaints. The mattress is a very good product.

I needed a mattress and I was looking at Sams Club. Mattress Firm is in the same parking lot and had a grand opening sale. Mattress Firm used to be Sleepy’s and they had just undergone some sort of a buyout so the system was down. The sales rep didn’t understand what was going on or anything about the new system. I did however enjoy how they showed us around to see the different types of mattresses that were available and stuck within my budget but it was a chaotic experience.

When ordering the mattress, I stated that I would not be home until 6 because of work. The online salesperson stated that this was fine. I waited until 9:10 and contacted someone via chat on the website to inquire what to do next. This person told me to wait another 30 (45 after the latest delivery time stated) minutes before reporting it not being delivered. 45 minutes later, still no mattress. Got back on chat and the person refused to help me and ended the conversation multiple times without being any help. Still no mattress.

Our mattress is only 2 1/2 years old. Our firm mattress is now soft on one side but looks even. Called in Warranty claim and we were told that the Sleepy's Co. was sold to Mattress Firm. They told us not only that we had to pay for them to come out to inspect but also we had to pay for them to deliver a new mattress even though if would covered under warranty. This was not the policy of Sleepy's from who we bought the mattress. Sleepy's would have taken care of everything at no cost, which they did under a previous claim for us.

Someone recommended Mattress Firm. It was my first time to buy from them and it's going to be the last time. The mattress was very hard that it was like sleeping on rocks. I couldn't sleep for nights because it hurts me so much. I paid so much money for the mattress. I hope no one else has that experience. Half of it was my fault because I'm disabled so I wasn't able to come into the store. I first talked to them over the phone and I told them what I wanted and how I wanted my mattress to feel. They did everything they could but they kept sending me the same mattress. So I just gave up and decided to go to the store in Greenway Center Drive in Greenbelt. I ended up having to buy another mattress to make it sleepable.

Two pink streaks appeared on our newly installed carpet after we set up the frame and rolled the bed into place. We contacted a store representative who referred us to Customer Service. Customer Service told us that they have no responsibility in resolving the problem. They sell and warranty mattresses, but they do not stand behind bed frames that they sell. They refused to provide us with manufacturer information, but said the manufacturer of the bed frame is responsible. DO NOT buy a brown-toned bed frame from this store; as the caster roller color could rub off onto carpet. The store will not stand by bed frames they sell.

Ever since Sleepy's changed over Mattress Firm it's been a nightmare! I bought a King Size mattress, while purchasing the girl informed me that we had a warranty on our Queen still. Mattress Marshals came out and did inspection and 2 weeks later we received letter that we were covered for a mattress set replacement for $539, but must act within 2 weeks or not valid. The letter was dated Nov 30, 2016. I received it on Fri, Dec 2, 2016 and went into store on Sat, Dec 3, 2016. The woman Nina informed me we could not complete transaction until Dec 11, 2016 b/c they were switching over to Mattress Firm (1st bit of inconvenience).

Bought mattress/box/pillow/cover sheet at Exeter 15102 on 12/13/16. We had to pay a trash hauler $200 to remove the box. The local manager (in from Miami) said he would not pick up what your delivery guys left for us to do. The delivery people then made a threat about our warranty. Don't make false promises that disappear AFTER the sale. Tell the truth and we can opt to maybe shop elsewhere. 75 year olds shouldn't have to do the work of the delivery guys (they were not very good for your company).

Mattress Firm had a lot of mattresses on display at the Norwood Center so I tried them out and found what I liked. Two husky guys came during the delivery which went fine. They carried in the new mattress and carried out my old one. I'd recommend Mattress Firm to a friend.

I previously bought mattresses from Mattress Firm - two for my wife and three for my sons, and we like them. We got a nice deal. We recently bought another mattress and it's nice. The sales rep was also great. She worked with our budget and explained all the different types of mattresses and what they do for us. She knew her job. We love the mattress and we get good sleep on it. It's good on the back.

Mattress Firm gave me a good deal. I went into their store several times as I couldn't make up my mind on whether I wanted to buy a mattress or not. I talked to the sales reps and they were really helpful and knowledgeable. They also put up with me coming in there and lying down on all their mattresses. We purchased a Tempur-Pedic, and we're still breaking it in. They told us to give it four to eight weeks, but we like it, so far.

We purchased a Tempur-Pedic mattress and stand from the Mattress Firm store in Fair City Mall in Fairfax, Virginia on December 18, 2016. The mattress is for my 89 year old mother who is recovering from knee replacement surgery and is moving into an assisted living facility. Our salesman was very helpful, knowledgeable, and efficient. He reviewed the contract, we paid for our merchandise in full and then we discussed the delivery date. He explained how everything would work with Red Carpet Delivery Service and he arranged delivery for December 20, 2016.

I went with Mattress Firm when I wanted to buy a new bed. The sales rep was knowledgeable and helpful. Their process was easy and quick too, which was what I needed - just something to go in and get something and be able to have a large selection and then get it delivered and my old mattress taken out.

I purchased a Tempur-Pedic bottom from Mattress Firm. It’s comfortable. That’s why I bought it. Their sales representatives seem very knowledgeable about the stuff they have in there. My only problem is the price. $5,000 on a bed seems outrageous, but I use it every day so I have to bite the bullet.

I bought a king-sized bed from Mattress Firm before and had it for seven years but it was too big for my room. So I wanted another of their mattress where I can lift my back and legs up because I'm disabled and that makes things work well for my legs. It also has a massager on it. It's really good. The sales rep was a fantastic salesman. He was super selling and perfect on everything. I bought a floor model and he explained everything right to the tee. The delivery team was very good. They laid the red carpet down and came in with things on their feet. They were very prompt and didn't damage anything. They did a great job putting in the mattress.

The River Place luxury bed made by Stearns & Foster and bought from Mattress Firm is the best bed I have slept on in 50 years. Fair price, good people and a good night's sleep was all I wanted and I got it in Montana. I've only owned this bed for a month and have read others complaints so we will see but for now thumbs up.

The sales guy showed us what he had and he was very courteous. We tried to get the least expensive we could that wouldn't hurt my daughter when she tried to sleep on it, so we got a regular mattress. All in all, it was a positive experience. We got what we came for.

We've purchased twice from Mattress Firm, in which the first one was a Tempur-Pedic, and the recent one was a Beautyrest for a guest bedroom. The sales representative was great and the delivery team was very good also. It was all good with Mattress Firm.

I ordered my bed on 12/11/16. Due to work schedules and the delivery I couldn't have my bed delivered until the following Saturday. Then due to winter weather my delivery had to be move again to 12/21/16 (I understand not delivering in poor weather conditions). However, I live two miles from the store, and I had to wait a week to get my bed delivered in the first place. So I'm not pleased that I still have to pay the full delivery price. Overall the customer service in the store was okay. I was able to get the bed I wanted but I don't think I'll be doing business here again. Their products are overpriced.

I had to move, and needed a bed. I purchased the Truth 2.0 from Mattress Firm. I got everything - the mattress, box spring, the wheels and the frame. The sales representatives were very attentive and helpful. The bed was delivered on time, they came when they said they were coming. My experience was quick and easy.

I saw a Mattress Firm store when we were driving around looking for a mattress and I decided to purchase from them when we saw a mattress that we liked. The sales rep we interacted was epic. We got the pillow top mattress and had it delivered. The team who installed it was great.

My sister has been to Mattress Firm before and she liked the bed. The customer care was also excellent so we came back and bought two single beds for the kids and they're happy. The beds are comfortable and the kids are satisfied with them so I am, too. The rep was nice and we got great service when we went back to pick out the mattresses. As soon as I get their bed paid off, I will get myself a bed and I'm going to sleep with comfort.

My husband and I purchased from Mattress Firm before, and when it was time for my mother to get a mattress, we went back there and I liked the way they’re willing to talk with us and not be pushy. We recently bought a twin set for my mother's new place. She had to move into assisted living and got the frame and everything she needed for her twin bed. The Mattress Firm sales rep was great. She’s knowledgeable and really nice in checking availability, working around schedules, and seeing what would be best for my mom. At first, my mom thought the mattress was too firm, but she chose the firmer one. She went back and forth. But now, I think she’s happy with what she got. Overall, it was a great mattress buying experience.

We went to a newly opened Mattress Firm in Philadelphia to get a mattress for a spare bedroom. We were very explicit that because of time constraints, we only wanted to purchase the mattress if we could be assured delivery on Saturday morning because we would be going out of town that afternoon and due to our work schedule, it would be difficult to schedule during the week. We wanted to be sure to have the mattress for my parents when they stayed over for the holidays. The salesman reassured us multiple times that it would be delivered on Saturday morning and gave us a sales window of between 8 and 2, which was also stated on our receipt.

I ordered a mattress online after shopping around for a good price and looking for fast delivery. We needed a mattress set quickly and everything on the Mattress Firm website advertises next-day delivery. I placed my order and received a message saying I would be contacted to arrange delivery. Big mistake. After three days without hearing anything further, I contacted customer service. I was told the mattress I ordered was a "web special" and would take 7-10 days to arrive. This was not indicated anywhere online or in my order confirmation. I asked to cancel my order. The order was canceled, but my credit card has yet to be refunded almost 2 weeks later. Customer Service will not respond to emails and I've called the customer service 1-800 number, only to be on hold for over 10 minutes without speaking to a human being. I will never use Mattress Firm again. And I will never recommend them.

When we went to the Mattress Firm store, the manager was really nice. We went to other places and he was by far the best. He helped us out and it was the cheapest around. We were on a tight budget and saved a lot of money. We purchased a Sealy Posturepedic hybrid mattress. The delivery people took care of it. They didn’t bang up walls or messed up the furniture and got it done really quick. They’re really polite and friendly. So far, our new mattress is really great. It does what it’s supposed to do, and we sleep better at night. Overall, it was a great experience for us in our first time buying a mattress. We really understood what we needed and we got helped very well. If we had to buy a mattress again, we would go back there.

We had been looking around different places, and found the prices of Mattress Firm were pretty reasonable. So we talked to their sales rep who was very friendly, clear, and answered all our questions. We got a king-sized mattress and a box spring, and it was a great sale. We were very comfortable with the whole experience, and there were no issues.

I bought a Serta Alesbury 8" Memory Foam mattress, opted for in store pick up as it was far cheaper than paying for delivery and not a problem. Upon getting the mattress home, before even removing it from the bag, I immediately noticed it was too small for the full bed it was meant for. Their specs showed the mattress at 54 x 75, which is 1" longer than a full mattress is defined as. The mattress itself, after lying flat for 2 days, is 51.75 x 73. In the frame, which is about 54.75" from rail to rail, I can easily fit my fist between the mattress and the side rail.

We looked at several places and the manager of the particular Mattress Firm store where we shopped, Dennis, was very informative and helpful, and seemed to care about my best interest. We were fortunate enough to have dealt with him. He was concerned about making sure we had the right purchase. We bought a Beautyrest mattress and pillows from them. However, we were not satisfied with the first mattress that we got. It was a Black series, and it hurt my back and I wasn't comfortable with it. I called and expressed the concern with Dennis after 30 days. He arranged for a return and we picked out another Beautyrest, and it was much better and we’re still happy with it.

I bought a Queen-size set and a full-size set from Mattress Firm. Their sales representatives walked me through different products and styles and encouraged me to lay on it and see how I like its feel. They were encouraging and they did their job. I’ve enjoyed the product and it was what I needed. I will buy more products from them in the future.

Horrible experience. It all started well at the beginning. We even walked out with a mattress. When they take your money everything is great, but when you have a customer issue, GOOD LUCK! I was charged a finance based on the total bill of $1113.00 instead of my actual balance of $634. When I call Wells Fargo, because they manage the financing, they sent me to Mattress Firm. Mattress Firm says it's Wells Fargo's terms. I keep getting the run-around. I call Mattress Firm Corporate. They say that's handled at store level. I physically go to the store, they say call Corporate. I call Corporate. They say talk to the store manager. The store manager says talk to my area manager. Area manager (George **) then says, "My superior will call you back". I am very disappointed!

If I could give this company zero stars I would. My order has been lost in a morass of corporate acquisitions with little concern for the customer experience. DO NOT SHOP HERE UNTIL THEY FIGURE THIS OUT. Mattress Firm recently acquired 1-800-Mattress. However, the acquisition is going horribly for customers. I bought my mattress from 1-800-Mattress. They charged me in full for the mattress at the time of purchase. However, they never disclosed that they had been acquired and can no longer set a shipping date for your mattress. Only Mattress Firm can. However, there is no-one at Mattress Firm that you can call to find out when you will get your mattress.

My brother referred me to Mattress Firm and I got a foam mattress from them. So far it's great. The sales rep's name was Guillermo. He was awesome, very knowledgeable and easy to work with and he tried to give us the best value for our money. The only thing that I didn't understand was when we first bought the bed, they had put us on a zero-interest long-term plan. Then we upgraded within the time period because we needed the more cooling effect. The upgrade difference didn't go on the same plan but only went on a one-year deal instead of being enrolled into the original purchase. If it were up to me, it would just be rolled into the original plan.

I bought a mattress from Mattress Firm, but I already returned it. It was nice, but too soft and made my back hurt. I’m a very light sleeper and I am very picky about my mattress. I wish they had more selections as I couldn’t find the one I really wanted.

We've bought from Mattress Firm in the past and have again bought an automatic extra large twins and a Tempur-Pedic mattress. The gentleman at the outlet at Metro Park around Fort Myers was exceptional. He was very friendly, thorough and accommodating. Everything was exceptional except for the delivery people. I had a bed, which Mattress Firm knew I had, with rails in it which had to come out to put the automatic bed in. And I had to find a screwdriver for them, they wouldn't take away what they removed. They just moved the little pieces of wood to the garage. It wasn't very thorough. They were very abrupt and not consumer friendly. The delivery totally lacked in customer service. Besides that, we're happy with the items.

I went to Mattress Firm to buy a bed. It's been eight years since I bought one so I needed to know what kind to get and the sales rep went over it with me well. After I made the purchase, I went online and I saw all the negative comments. But everything has been positive. The delivery guys did a good job. They were polite and professional and I felt good. Overall, it has been a painless experience.

Mattress Firm was close to the home. I got a king size Tempur-Pedic Breeze from them and the reps were very friendly and knowledgeable. They delivered the next day and the delivery team was good, very thorough, picked everything up, and put their little booties on. I was very pleased.

I purchased a California king mattress and box springs from Mattress Firm on a Sunday evening. I spent almost $1400.00 for the complete set. We were told that the mattress would be delivered the following Saturday between the hours of 2 pm and 9 pm. We waited anxiously for the arrival of our new bed, dreaming of that new experience of a good night's sleep. Saturday arrived and the delivery guys arrived at 08:40 pm... wow! They made the time frame but we would have appreciated the arrival to be on the early end of the time frame. I had removed the old bed and made moving the new bed a breeze for the two delivery guys. The guys rushed in and out of the house making the set up within a matter of minutes, because (they) in their words, did not like working so late. As they began to set up the bed, we noticed a large rip on the bottom of the mattress, and that the corner of one of the box springs had been crushed.

I was contacted right away and given a new box spring at no charge.

I purchased a full-sized mattress and the sales reps at Mattress Firm were knowledgeable. They answered all our questions. I'm very satisfied with my Mattress Firm experience and I would recommend them.

I got a mattress, box springs and bed frame from Mattress Firm. It was very easy with them. The reps greeted us when we walked through the door, and were hands on through the whole ordeal. I tried several different mattresses, and got the feel for what we wanted, and I was able to narrow it down, and been sleeping good ever since. I’d go back again to Mattress Firm. And I would definitely refer people there.

I was contacted by Mattress Firm's public relations department. The gentleman I spoke with was extremely gracious. He contacted the Area Manager in my Virginia region and very quickly obtained the credit to my credit card that I had been promised for so long. I was very impressed with the corporate response and sincerely thank them for their intervention.

I bought a so called good mattress from this company in Panama City Beach FL and in less than year it was just not holding up so I contacted the store and with some phone time with the corporate offices I am now satisfied with my new and upgraded mattress.

I went online, checked Tempur-Pedic, and the first name that came up as a recommended supplier was Mattress Firm. I had a great experience at their Thruway Center store. We walked in and told them we’d like a Tempur-Pedic. The sales rep showed us the different models and the different features. Then we told him we wanted the adjustable bases to raise our heads up, because when we have Saturdays off we like to be able to sit up in bed and spend some time together with a cup of coffee. The sales rep was good and knew his stuff. He and his associate were very nice.

It took us two hours to finally get the mattress bought from Mattress Firm. The sales rep was very slow, and took forever to get through the procedure. Everything else was fine. However, the first one I got, the single bed, started to form lumps in the mattress. I'm glad I changed my mind and sent the first bed back. The second bed is a full size and it's fine.

I needed a cheap, quick extra mattress and I went to a couple websites and Mattress Firm was the best. I made the purchase online and a week later, it was delivered. It was pretty easy.

I purchased a double pillow-top Beautyrest mattress from Mattress Firm. The product is fine, but my experience with the sales rep was unsatisfactory. The gentleman didn't seem to offer me information. I had to pry it out of him a little bit, but I knew what I wanted because I had already done online shopping in advance. He was very pleasant but didn't seem to be sure of himself. First of all, I had requested a double, and this is where the inexperience of the salesperson came in. The first order that he wrote up was a queen, and then when he gave it to me to sign it, I told him it was incorrect. He wrote up a new one. He had a little trouble because of the new computer system, trying to cancel the old and write up the new and had to call the store manager.

I’ve been at different Mattress Firm stores for other purchases in the past and I've always been very happy with the staff. The sales rep was very helpful. He made some suggestions about what we could do with our king bed and how it can work on an adjustable frame, and it worked out. We bought the frame, and also a twin bed for our son. The products were delivered and assembled for us, and we're very happy with their quality. They met our expectations. I’ve already recommended Mattress Firm. The experience with them has been enjoyable and positive. I'm very satisfied.

My wife and I had purchased the Serra I Series, when the company was called Sleepy's. We had purchased the warranty in case something happened to the mattress. My wife called them today only to find out that Mattress Firm charges $40.00 just for them to come out and look at your mattress even if it's under warranty. They also state that if the mattress needs to be replaced under the warranty they don't even refund the $40.00. What infuriates my wife and I is that first, the sales staff never informed us that there would be a charge for them to come out to look at the mattress. Secondly, if the mattress needs to be replaced they don't even refund the $40.00.

We bought from Mattress Firm before in another State and we're pleased. When we had family come in, we needed a new mattress, so we bought a pillow top queen mattress and box spring from them. The sales representative was great, helpful, and she knew what she was talking about. The delivery team was very professional, wore their little booties, put out the red carpet, the whole nine yards. It was a good and easy experience. The product is great and we slept well on the mattress.

Received order confirmation with shipping details. Status has not changed from "Staged for Shipping". The FedEx order number is not a valid FedEx number. The website "Chat" contact says they don't have access to check status. Called for help with online order... just wait for 20 minutes with nobody picking up the phone, listening to piano music. Called the folks to place an order to see if they could help. They said the needed to get a supervisor and quickly put me on hold... back to piano music with nobody picking up the call. Emailed customer service, left voicemail. No response. HORRIBLE shopping experience.

I purchased a bed at the Middleburg, FL Location this past Saturday 12/3/16. The bed was delivered Sunday Evening 12/04/16. The bed is hard as a rock. I called the store I purchased it from. I was the told "all mattresses are that way". I continue to tell him I was not satisfied. I told him I wanted to exchange or a complete refund. He then told me that he was with a customer and would call me back once he was finished. He did not call back. Unsatisfactory customer service.

We had a good experience with Mattress Firm. We purchased a Simmons Beautyrest and the sales rep seemed very knowledgeable and helpful. After delivery the mattress started to sag and they replaced it. They took care of me and they met my needs.

Mattress Firm's location is close to our home and they offered same day delivery. We got mattresses and covers from them and the sales rep wasn't pushy. He was also helpful like the reps who loaded the items on my truck when I picked them up. However, the mattress that we bought was too thick and they were very nice to let us return it and switch it up for a different mattress that was thinner. I thought it was going to be a headache but it was pretty easy.

I wanted a nice foam mattress and I found Mattress Firm better than the others. Their sales guy was also knowledgeable, courteous and timely. The box spring I got works fine. They delivered it and they put it in to where it needs to go and they hauled away the old one, which was all good. I was happy that they had something that I could use that didn't cost me a fortune. Overall they had what I needed and they got it delivered in a timely fashion and I'm satisfied.

Mattress was delivered. No plastic. Question if it's new. Delivery persons stated they assumed we wanted the plastic off. Mattress does not give proper support. Husband called after delivery, month later, and again, then finally was told to make a claim online and pay restock fee. There's no place online that gives that option. Feel like we're getting the run around for months. No desire to purchase here any longer, although we reverts referred all our kids and family here. We will verbalize strong complaints since not resolved.