Mattress Firm Reviews

I am an international student here in Chicago and I needed a mattress. I looked around and Mattress Firm's name is all over the place. It seems very convenient that I can just stop by the store and get a mattress. Their representative had been very helpful and friendly. I bought two mattresses and I like them. Also, the price is a little bit higher than others online but it’s still affordable.

My daughter spent $500 on a memory foam mattress in February 2017. In June she noticed a dark spot on the bottom of it. She called the store where she purchased, they laughed, asked her to send pictures, then said “We can't help you because you’re just outside your warranty.” Mind you, they failed to mention her 10 year warranty. So she sprays it with a combination of bleach and water and dries it in the Sun. Not any better, but bigger stain and wet. I called customer service, spoke to 3 people. The first one tells me the warranty was VOID because she sprayed it. What was she supposed to do?? Your laughing sales people were NO HELP. Then I get a higher up named Peter who said he would send us a 20% off coupon and have the store management team reach out to us within 48 hours. Guess what... didnt happen either. I will never shop this store again. Bad products and awful Customer Service.

I bought a cooling mattress in queen size from Mattress Firm. Their sales representative was awesome. The mattress was okay. It was cold the first few days, but after that, it seemed that the mattress was no different. I had it for about 40 days before returning it. The returning process was pretty easy though.

I needed a new bed so I got a pillow top bed from Mattress Firm. I also have the frame and the box-spring. My experience with the sales rep was very pleasant. Since I had the bed delivered, I sleep well at night. It's been a good experience.

This was my second purchase with Mattress Firm and the first one was a year ago. They’re conveniently located and their sales rep was informative. She pointed me in the right direction and it worked out. As for the delivery crew, they were good. I got a regular king sized mattress for my second purchase. It’s a nice bed and very comfortable. I’m enjoying it.

I liked Mattress Firm's financing availability. It's my very first purchase from them, and I got a California King Bed. The sales representative answered all my questions and responded to anything that I needed. He gave me updates and contacted me to see where I was in the process. He was very thorough and professional.

I purchased an adjustable split king bed from Mattress Firm and we love it. The sales guy was great. He’s nice, helpful and he figured out a solution for getting what we wanted.

I bought from Mattress Firm about ten years ago and recently got the Serta mattress from them. Their sales rep was very personable and the mattress has been great. It’s adjustable and very comfortable.

My wife and I purchased a Carolina mattress from a Sleepy's store a few yrs ago. The mattress company has unfortunately gone bankrupt and the store joined with Mattress Firm. We are not heavy people by any standard. I am 160 lbs and she 100. The firm mattress we purchased with hopes of helping with back injury pain has developed valleys on both sleeping areas. Only the center of the bed has maintained its shape and firmness. When she contacted store she was told we would only get a 300 dollar credit. At this point we are on a tight budget while I am awaiting back surgery and out of work. So it's a catch 22. I cannot get any relief or sleep nor am I able to return to work in the condition I am in. Is this how mattress firm treats veterans who have given their physical abilities to their country?

I had to replace my old mattress which was over a decade old and I wanted to get a bigger bed. I bought a Mattress Firm Serta king-size mattress because their location was closest to my home. The sales representative was great, patient while I tested out all the different product lines and very knowledgeable. And when the delivery guys set the mattress up, they were really quick and very professional. I have the mattress for over a month now and my sleep has definitely improved. Overall, I felt like people from Mattress Firm were consistent from purchase to the end of delivery. They showed up when they said they would. But I ended up spending $2,500 and the mattress could have been cheaper. I have no complaints though and it was worth the investment. It’s been over a month and I’m very pleased with it.

Mattress Firm's sales representative educated us on the materials and their overall product. She was really helpful, explained what’s new and asked us what kind of fit we wanted. She gave us a couple of selections that fit the parameters and we tried them. We were quoted four or five different beds on that day and we ended up selecting the queen bed within her recommendation. We got it delivered which was easy and it came in five minutes. The delivery crew put it together and it's up and running. I’m okay with it but my wife loves it. I would recommend Mattress Firm.

The Mattress Firm sales representative was a great guy. We liked how he brought us around the store. Everything went smoothly and we bought a mattress right then and there after an hour talking to him. The mattress is awesome. I love it and I'm sleeping well now. Everything was great and I’m glad we went to Mattress Firm.

Kyle our salesman at the North Dale Mabry store sold us our new bed a week ago and it was delivered the next day on Sunday. Delivery guys set it up and were very business like. What a bed, my wife and I have never slept better. Visited Kyle again today to order another set of DreamFit sheets as the first set is very comfortable. We highly recommend Kyle and Mattress Firm as the product was explained well and performed as it was explained it would. Everything we were told as far as delivery was true down to the order placed with the manufacturer for the first set of sheets that was delivered in three days. Great service and wonderful products.

I had surgery and my back was messed up so I needed a new bed and Mattress Firm had a good deal on one. I got a therapeutic bed and the salesman was really helpful. I've had the bed for two months now and with it I can sleep all night.

Mattress Firm's sales representative was excellent and we ended up buying the BlackIce Scarlett. I liked the way it felt when I laid on it and I love it now that it’s been in my home. I also ordered two pillows but they only had the ones on the floor, so they set up for me to pick up at another location and as soon as I walked in, there was a lady who was purchasing. She went on and on and raved about it. And to go to another location and see somebody who was purchasing something that I purchased several times before, said a lot to us about the product. It was a very good experience.

We had bought from Mattress Firm before in another state. More recently we bought two queen size mattresses and frames and I had an excellent experience. They were fantastic. The sales representative had floor models that were on sale and floor models that we wanted but wouldn't be in fast enough. He gave us a deal on another mattress in the warehouse that we got right away. Somebody came and set up the mattresses and they were courteous, quick, and clean. The mattresses went beyond our expectations and we're very happy.

My parents purchased 2 sets of Serta Iseries mattresses from Sleepy's (for about $3000) and within 2 years, one mattress is sagging and one is warped/sloped. After purchasing the home inspection kit (a string with a washer on the end of it!) for $30 and then having to pay $40 more for someone to come out and look at them, Mattress Firm gave them a $495 store credit for one mattress and said the other wasn't sagging enough to be replaced (when, as stated, the problem wasn't sagging).

I like Mattress Firm. My whole family buys from Mattress Firm which was then called Sleepy's. I purchased a mattress and box-spring on the 4th of July. I was supposed to get more special sale because of the holidays. It was supposed to be $762, then I changed the mattress to a pillow top and the guys raised me up some more money. I said, "Well, what happened? I'm supposed to get the sale?" But my daughter said, "Mommy, leave it alone because I paid $1,000 for my mattress when it was Sleepy's." I'm paying it. I received my bill today and I pay them monthly. I had it delivered and they were on time. I'm satisfied with everything. I will share with other friends that the mattress are guaranteed.

It’s my first time purchasing from Mattress Firm and I thought of going with them because of convenience and location. I bought the queen mattress and the box spring but I didn't get a bed frame because it wasn't offered. I learned that the customer has to ask for it and I didn’t enjoy having to go back and haggle with the salesman to get a bed frame. I also remember waiting an extra hour for the delivery team to show up. They couldn't even call to tell me they were going to be that much later. The products have been good but the service part of my experience with Mattress Firm has left a little bit of a taste to my mouth that I might try somewhere else.

Mattress Firm overpromised and underdelivered. We got a memory foam, split King with an adjustable base. The sales representative was very nice and attentive. However, I didn't like that he acted like he was doing us this big favor with a discounted pricing on the adjustable base. Somebody else came in and said something about it advertised or, "We heard that you guys are offering this whatever discount for adjustable base." And he said, “Oh, yeah. Absolutely.” So, it was something that was available to everybody. The rep also said if we ordered or if we got it before two o’clock, then we would be guaranteed delivery the next day. So we took time off, prepared the room, did everything, only to get a phone call saying that it’s not available. It was late when they called and there was nothing to do, no time to change everything. But I loved the delivery guys. They were the nicest, respectful people.

I needed a mattress and Mattress Firm is close to my house. I got a full-size mattress and I like it very much. It's the second Mattress Firm product in my home. The sales guy was excellent because he helped me pick out exactly what I wanted and he went through the whole process of getting the right firmness. He was very friendly and very helpful.

Purchased a mattress here due to our old one being a couple of years old and just starting to get a little uncomfortable. First thing me and my wife saw was Mattress Firm. They come out on the radio station I listen to all the time so I said, "What the heck. Let's see what they can do." Upon arrival everything is great. Obviously they want money from you. Found the perfect bed within 30 minutes, purchased it that same day 8/05/17. Bed would be delivered 08/06/17 which was great time. Upon purchase salesman was great, very helpful with everything. Upon arrival of mattress I had to hurry and leave due to a family emergency so I didn't have time to go with a white glove over mattress to ensure everything was perfect. 08/08/17 finally got to try out mattress.

I've purchased from Mattress Firm before while it was under a previous name and I chose to shop there again for their price and the convenience. The salespeople were very helpful, knowledgeable and friendly. They made the experience very easy and, overall it was one of the most outstanding experiences I've had in terms of buying something like that. I got a mattress and a box spring and then I followed up with another box spring later on. The delivery crew was on time and courteous. They wore shoe covers when they came in the door and they set up the bed where I wanted it. Everything about my Mattress Firm experience was good.

We bought the iComfort Blue Touch bed at Mattress Firm more than a month ago. The Mattress Firm sales person was really great to work with. He was very accommodating, no pressure, showed us all the options, and he listened to what we were really looking for. We had the bed delivered and setup and the crew who did it were on time, quick and fantastic. The bed is very nice and we enjoy it.

I needed a mattress and I went with Mattress Firm since I had bought from them once a few years ago. Everybody at Mattress Firm was super-dupity and they helped me and my wife a lot. They walked through it with us and told us about the price of their product. I got a mattress and a box spring, and the mattress is a little higher but after I got on top of it, it's perfect. I'm very satisfied with Mattress Firm's help and their product. I would tell my friends to go to them if they need a mattress.

I just bought a regular mattress from Mattress Firm about month and a half ago. I wanted a firm mattress but it was really firm and I was surprised by that. It's a little firmer than the one in the store. It took me some time getting used to and I ended up buying a pad to add fluffiness to it. Once I made some adjustments, it's been good. I had a positive experience with the sales staff, he able to explain the different products to me and he was not pushy at all. I had my mattress delivered at home and the delivery team came early and did a good job.

I bought twin beds and mattresses not too long ago from Mattress Firm on Clinton Highway in Knoxville, Tennessee. It was the first shop I went to and the sales rep was great and friendly. He also talked to me towards the end. I was happy and pleased with everything.

I was satisfied with the original purchase from Mattress Firm that I had for 16 months and so I bought a new hybrid one. The sales representatives were very good. They were really helpful in helping me find the mattress I was looking for. I wasn't aware that they had a clearance option and what happened was I was looking for a particular mattress and the one that I liked was outside of my price range, so the sales representative let me know and I appreciate that they were really upfront about that.

We came to one of your locations to purchase a new mattress. The sales person was kind and sold us what we asked for, or so we thought. When the mattress was delivered it was delivered in a bag that said "pre-owned". We immediately contacted the store that we made the purchase from and was treated with terrible customer service. We had not purchased a pre-owned mattress but was now told that we were informed at the time of the purchase. This simply is not the case. We spoke with several sales associates and then eventually the manager. The manager was extremely unkind and even rude. We were told by the manager that we could not return the mattress, even though it was still in the "pre-owned" bag and in the same location that it had been delivered in. The manager even went as far as to tell us that we could bring the mattress to the dumpster out back and put it there but that we would not get a refund.

Received 1 statement in the mail, ONLY 1. Set up payments based on that and then when I logged in and checked on the account there were fees. Called Synchrony and they credited the fees and corrected the account to have statements sent. I readjusted the payments as they were not what was provided on the first statement. No further statements sent, logged on again and called to request mailing of monthly statements; NONE received. Logged in again and found retroactive interest in excess of $200. Tried to log in again but got locked out and no one would help me without my account number even after providing SSN and last time I went to the bathroom LOL. No statements to get the account number from to have them re-establish online connection. Why is it so hard for them to send statements for me to pay from?

My husband and I bought a mattress online, because it was convenient for us. We just moved to our new home and needed a bed to sleep on. It said it would arrive next day delivery, or 2-3 days red carpet delivery. This was last Tuesday (The 16th) we ordered it. It "supposedly" arrived at 11 AM on Monday (The 21st), when both of us were home. We stayed alert because we knew it was coming that day.

I purchased a mattress and the box spring from Mattress Firm for my mom. We went there because it was known as Sleepy’s, and we needed a mattress. We learned that it was bought over or it was sold to Mattress Firm. Their sales rep was awesome and informative. She also worked with us with our budget. She took her time and I was happy with her. Then it was the normal routine with their delivery team, they brought the new mattress and removed the other one.

We had purchased a box spring for my son and two big Memory Foam pillows from Mattress Firm before. I still have one of the pillows and my friend borrowed the other one. I love it. Then, I bought two smaller ones at one time, too. Years later, I went in again. Before going to Mattress Firm I went and looked at the Sleep Number and didn’t really like it. So, I didn’t want to go anywhere else unless we go to Mattress Firm. So, I came to Mattress Firm and very impressed and I love my bed.

We purchased a twin bed from Mattress Firm two years ago and we loved it. Since they have the lowest price, we purchased a mattress recently. The sales representative took the time to talk with us, answer our questions, and make us a priority. It was a great experience and we like the product.

I purchased a bed and frame from Mattress Firm at the Del Mar Fair. Maybe that's where I first went wrong. I tried the bed and liked it and the deal was good so purchased on a Friday, delivered on that Sunday. The two delivery guys set the bed up and informed me that the frame was broken. On the right side the holes do not match up on the frame so only one bolt fits. They said it would be ok until another frame was delivered. They also informed me that the remote for that side did not have a back cover and would be replaced with the frame. It has been almost two months and they still have not replaced either. I have called and they say they have no record. While I still wait and complain I deal with a bed that is not comfortable and hurts. I have had multiple back surgeries and this is not good. Do not buy from Mattress Firm. I never write reviews but had to so nobody else has to deal with them.

We had friends who purchased from Mattress Firm so they referred us to them. The salesperson was good and the process was quick. Then, they delivered and set it up. We've had our new mattress and box spring for about two weeks now and they have met all of our expectations so far.

I'm not sure if there is a lack of training, or if there is no standard as long as you get your sale, but the online salesmen lied to me continuously to get my sale. They told me that I would be getting a free pillow, and I asked which one they would send. They sent me a link to a pillow that looked high quality, but when I got my bill it said "Value microfiber cluster pillow", which wasn't what we discussed. The guys said, "We were out of the one I told you about, so I am giving you 2 of this other one". Well, that would have been great if it was a comparable replacement, but they weren't. They were value pillows that are super hard and uncomfortable, and basically garbage in a pillowcase. They ended up throwing in a mattress protector, which would have been great if my problems stopped there, but they didn't.

Mattress Firm is near my home so I went there to take a look and the salespeople were good. They were kind, friendly and very informative. They gave me all the information on whatever products matched my preference and then we chose what I wanted. But the warehouse didn't have it so we had to order it but it only took a day or so. Still it was a good experience. I had no issues.

I had a good experience with the sales representative from Mattress Firm. I purchased a bed with a mattress that goes up and down. I’m satisfied with the product and it’s better than what I had.

Mattress Firm is a store by us and we just went there. I first bought from them five years ago. This time, I bought a memory foam type of bed. The salespeople answered our questions and they weren’t pushy. I bought a Mattress Firm product last year and then I bought another one from them four months ago and both have been very good. It was a very nice experience.

I purchased a demo mattress and box spring. I was excited about getting it for half price. The delivery is unreal... I work day shift as a medical professional. I've expressed that the delivery times wasn't working for me. Instead of giving me a new time...they reschedule with the same exact time frame. I am a single parent living in a state with no family and very few friends...which is very lonely and difficult. However... I don't have anyone who could be to my house while I work because they too have to work.

We needed a mattress and we’ve been looking around. We ended up buying from Mattress Firm and we were happy with their sales rep. He helped us a lot and he gave us an opinion on the mattress. He also told us to lay down to see what we liked better and if the mattress was comfortable for us. We got a king size Tempur-Pedic bed. Their reps said it was going to be here at 4:00 in the afternoon, but their delivery team was here earlier so it arrived fast. We’re very happy that we got the Tempur-Pedic. Since we had it, I am sleeping better and I wake up with more energy.

Mattress firm reached out to me, and resolved the issue. They exchanged the Mattress, at no cost. The process was smooth, and the delivery was great.

I was needing a mattress and the people at Mattress Firm were nice to deal with. I purchased four beds in the last couple of years from them and recently, I got a queen size mattress. I got the mattress on the same day and it's been good.

We've seen a lot Mattress Firms in the immediate vicinity so when we needed some mattress we went to them. Their sales staff let us do our own thing, go around the store and try the beds. If we had any questions they were absolutely helpful. We got one of the service specialty beds with the box spring. The box spring was actually picked out by the associate there. He was trying to help us get everything spaced so it was really nice and he helped us a lot. They delivery crew was absolutely seamless as well. We got the bed a month and a half ago and I've been sleeping a lot better. Everything was perfect.

I am just writing this, so that other consumers won't get fooled like me! I purchased a mattress from Mattress Firm and they sold me the warranty for 10 years and also I purchased a protective cover for the mattress to protect it from any stains that would void the warranty. After three years the mattress become very uncomfortable and you can easily notice how inclined it is!!! When I filed a claim I had to pay $29 dollars to send me a kit to perform the inspection!! Never been told about that when I purchased the warranty!!!

My wife and I purchased a new Mattress 3 days ago. The sales associate was extremely helpful and pleasant to deal with. They delivered our mattress the next day as they said they would. We have been sleeping very comfortable for several nights. Yesterday while on my way to work I hear a radio ad offering a free Yeti cooler if you purchase a new bed. Since we know we spent a small fortune on our bed my wife called to inquire if we would be getting this cooler. She was told they do not have any more. I am not happy with this response as the radio is still airing this ad and promoting this special. This is a 300.00 value that in my opinion we should be entitled to.

I've been looking around trying to get a mattress and Mattress Firm was having a big sale for the holidays. I went over there and got a mattress. We were there for a half hour or more waiting because they were having problems with the computer and then the sales rep finally said to just come back the following day and sign the papers because he was still on the computer. Then I didn't come back for another couple of days to fill out the paper that tells you what you bought.

I financed a mattress through them on February 2017. For the month of May through part of August, I wasn't living at home due to personal issues relating to family. Upon returning home, I have been unable to get anywhere near a decent night's sleep due to the mattress having slinking springs which has been causing back pain. Mattress Firm, or as I like to call it now mattress burn said I can have somebody come out and look at it as it is under warranty, and that the fee to have them come out is reimbursable if the mattress is indeed defective. And then turn around and call the warranty line at that the store had given me, in which they turned around and said they would not reimburse me if the mattress was indeed faulty.

I had a bad experience as a consumer and customer of Mattress Firm. I have a bad back and after 2 mattress sets I had to request a refund. Mattress Firm did accommodate my request in that I was allowed to Return both sets, the policy did state they ask for consumers to Sleep at least 30 days. Here is my concern. I had to resort to using Genesis a creditor that Mattress firm has in home, my refund now consists of a split refund. My split refund was processed on or about 8/2/17, it is 8/14/17 Today and I have yet to receive either refund. My bank debit refund has not been returned. At this point I may Have to file a chargeback with my bank.

My daughter purchased a bed at Mattress Firm and recommended it. The sales lady was very polite, knowledgeable and nice. Also, the two young men who delivered the Serta iComfort we bought did a good job. It's a little bit hard but because I have some back issues, the soft bed was too soft and our only complaint is that it's supposed to have a cooling feature but we keep waking up hot. Other than that, it seems to have a very good quality and it's comfortable. It transfers very little motion and we're pretty happy with it.

I bought a set of Simmons Beautyrest mattress for my parents last September. They don't use it often. But last night, a guest couple slept on it and the mattress sank badly, especially on one side. It was very embarrassing even though the mattress was not a cheap one. I called the company and the representative told me that I have to pay for the inspection fee to get the mattress inspected for the defects. The self inspection will involve measurement and taking pictures. I don't understand why they can't simply send the instructions via email. After I spent hundreds of dollars for the mattress, I still have to pay more for inspecting the defects. This is ridiculous.

This past Saturday afternoon my wife and I stopped in the Hyde Park (Cincinnati, Ohio) location of The Mattress Firm. We were looking to replace our mattress which had much of its side support gone. Upon entering the store we were greeted by Christopher ** the store manager. I must, admit I was most pleasantly surprised by his most sincere and warm welcome. Having been in sales myself I knew a what constitutes a pushy salesman and Chris was the exact opposite. His engaging smile and friendly demeanor put my wife Bonnie and I at ease.

One of my friends told me to go Mattress Firm. The rep was really nice. I live in Florida but I need the mattress for a house in Brooklyn. Also, they were very knowledgeable and the delivery team was great. I purchased the Serta king-sized mattress and it exceeds all of my expectations. I am thinking about using them again for another mattress purchase in Florida.

Mattress Firm was one of the couple of places to buy from in our city. They were preferred based on the comments online, and had a reasonable price. We got the adjustable bed which we wanted and the mattress. The salesman was knowledgeable and he treated us kindly. The delivery team came in quickly and efficiently and got everything set up. We wanted the sheets that the salesman recommended but we had trouble getting them because we're isolated in Kona. They came the first time I ordered online but then when I went and ordered another it was very difficult to get anything ordered. I was able to get it but it was annoying that took a while.

My husband and I shopped into Mattress Firm In Rockford Illinois. I needed to replace an old mattress. Kyle was our salesperson and he made our experience a very pleasant one. He also went above and beyond to help me find the correct mattress and stay within our budget. I can't say enough nice things about this young man. I would recommend this store to everyone. Thank you, Kyle!

We purchased an adjustable base and mattresses (Split King) July 8, 2017 with the expectation the bed would be delivered within a few weeks. We were surprised to get a text on July 15 at 8:23pm the delivery would happen the next day. In all fairness, they did try to call earlier in the day and left a VMM which we had not yet retrieved. Unfortunately we were not available the next day (especially on such short notice) and gave the sales guy a few options of days which we could take delivery. After many texts back and forth (the sales man was pressuring us to take delivery by the 18th so they could hit sales goals - not our problem...), we let him know it was not possible and we ended the texts at 8:48p or so we thought. We were SHOCKED to receive a text 12:20AM with him trying to pressure us to take delivery that day after 4PM - BTW, we had already told him we would be at a funeral...

I spent just about 3 Thousand dollars on the world's crappiest mattress. As I lay in bed at night I casually fall towards the center. That's because it has sunk. I have never woke up less refreshed than when I laid down for bed! I can't wait to get this lump of springs and patchy spots of comfort paid off. I will never shop there again.

I was looking for a bed for my husband. He has diabetes and he had a hard fit. I bought an adjustable Tempur-Pedic from Mattress Firm and I got exactly what I wanted. Then, I bought the adjustable base for my Stearns and Foster Queen. At both times, Mattress Firm was on time and their sales reps were great. It was a good experience. I got what I would consider a top quality product for a very reasonable price.

My teenaged son needed a bed and Mattress Firm was close in proximity to our house. The sales rep was very helpful and explained all the different types of mattresses, size differences, and what would work and whatnot. It was excellent dealing with him. We bought a regular queen-size bed and my son likes it. The experience had been very easy overall and I'm satisfied.

I visited the Melrose Park location to purchase a mattress and box spring. The sales guy was very nice and professional. I paid cash for my mattress and box spring with delivery to occur several days later. I went online to their website and saw a better mattress that was a web only deal, I had a in line convo with a rep from Mattress Firm. He informed me to go back in store and get refund because I wait until the next day my money would be deposited and I would have to wait for a check to be mailed out. Well, I did just that only to be informed he couldn't refund my cash!! Needless to I say I've called customer service and keep getting the run around. This occurred on July 31st and I still haven't. Y money, and the web sale is off. Will never shop here again.

I returned a mattress a day after I received it, because it was really poor quality. A month later, I am still fighting with the company to get a refund. Their policy is to refund you 10 days after receipt. Mattress Firm has had the merchandise back for over 30 days, but I am still getting the runaround with this company. Never buy a mattress from Mattress Firm. Horrible customer service.

We needed a new mattress. We purchased one at Mattress Firm before and had been satisfied with it and this time, we got a pillow top mattress. The sales reps gave us time to look around and test different mattresses. They were able to answer all our questions and we had a very pleasant experience. We scheduled a home delivery and the delivery team was very clean and quick. They came in, put little foot booties on and took out my old mattress. The new mattress has been fine for the people who use it and I would go back to Mattress Firm when I need a new one.

They delivered me a mattress I do not like. Next day called store and was told I have to keep it 30 days. Now mattress will sit in the corner so it does not get damaged. I have to pay my credit card company all for a mattress I know I don't want.

I needed a new mattress and Mattress Firm has a store next to my house where I live. Their sales rep was good and very helpful. He answered all my questions, explained to me all the options that I had, and helped me out in carrying the queen mattress to my car. It was a fast and efficient experience.

Thanks for taking me from mad to glad.

Earlier this year we bought a mattress at one of Mattress Firm's SF locations - The sales person was nice and helpful, and as we finalized the sale he mentioned that the base and box spring are free with the purchase of the mattress. Happy with the sales process, I sent a friend there who was offered the same deal. He already had a bed so said he doesn't need it. The sales person reminded him that it's free, but my friend just asked him not to include it in the delivery since he doesn't have any use for it. Surprisingly, he then received a $300 discount. Great tactics calling something "free" when you just bundle it into the price.

Mattress Firm is a nationwide company but they had more of a local feel to them and they did quite well with their customer service. We have used them a couple of times now and this last time, we bought a Sealy mattress and the box springs. The sales representatives were helpful, professional, and knowledgeable. We had our purchase delivered and the delivery guys were really nice, polite, and helped me move the old mattress out of the way. The new mattress is good and we are liking it. We are satisfied in our experience.

On July 20 I ordered a mattress online. I didn't see anywhere that they would take my old mattress so I called the very next morning. When they informed me they wouldn't take it, I canceled my order and asked to have my credit card reimbursed. I was told it would take 5-7 days. I have made 3 phone calls and still DO NOT have my $431 returned to me! It's been almost 3 weeks!!! They first told me the "vendor didn't inform them that the mattress wasn't sent out!" The funny thing about that is I canceled the mattress order with the Mattress Firm online phone number! What vendor??!! Sounds like a company not backing their promises! Beware of doing business with them! I HAD been a customer with Sleep Train here in Sacramento for 30 years! Once Mattress Firm took over it went downhill!! Thoroughly disgusted!

I just purchased a new twin bed set and the product selection and service at the Mundelein, IL store was excellent. The sales person, Joanne, listened to my wants and needs and took me right to the type of mattress I was looking for. I found a comfortable set and I feel I will be very happy with this new purchase. The service and the guarantee make me feel I have made a good buy and I feel confident they will stand behind their product.

I had a recommendation from my friend to try Mattress Firm. Plus my wife had an accident and she needed something like a hospitable bed. The reps were very helpful and they explained everything. There were a lot of choices and they let us try and lay on the beds like we’re home. I found out that the frame was good, so I decided to buy. We bought two beds. One is adjustable, and the other one is just steady for me. The delivery team was very quick and nice. The only problem is they took the mattress but left the frame, so we had to throw the frame away. All in all, it was a very nice experience and if I have to buy a mattress again, I’ll go back there. I've already referred Mattress Firm as well.

Mattress Firm is right next to where I live so it was convenient. The sales reps were very nice and helpful. I purchased a king-size bed and I enjoy it. The experience was quick and easy overall and I’d recommend Mattress Firm.

We had a mattress from Sleepy’s that needed to be replaced and it failed the warranty. Mattress Firm honored the warranty and we only had to pay $33 for the twin, extra-long mattress that we bought. It’s similar to what we had but it’s not meeting expectations. It has a sinkhole on it already and we’ve had it for only a month. The sales rep was fine but I’m cautious about the experience.

Mattress Firm is not far from my office. I was in and out in less than half an hour. I went in, told them what I was looking for, they gave me some options, I laid down and made a choice. The representative was very helpful and there was a sale. I bought one where the mattress was not very deep because the previous mattress that my mother bought from them has become difficult for her to get in and out of. Now, she can sit on the bed and watch TV while on the floor. It was an extremely positive experience.

My girlfriend was going to Mattress Firm and I went with her. I just wanted to start looking for a mattress and I wasn't planning on buying but I decided I've been putting it off long enough and I better pick something that day and have it sent to my house. I also didn’t want to have to come back. I have this great big bed, and it has some specific things that I wanted such as a headboard to be attached to the frame, so I was buying a new frame, and the mattress to be lower. These were the things I asked about and the salespeople in the Mattress Firm store were wonderful. The lady there was very helpful. I got all my questions answered and bought the bed impulsively.

I bought a king size firm mattress from Mattress Firm. The experience with their sales rep was good. And overall, our experience was easy and very convenient. I'm very satisfied.

When I took my niece shopping, we saw Mattress Firm and we went in. The salesman was very nice and I really enjoyed interacting with him and hearing his advice. He was also patient while I made up my mind. I got the adjustable bed, and everything about the mattress is pleasant. It was a great experience and I would do it again.

I've purchased from Mattress Firm before twice. I got the traditional type of mattress. Bobby, the sleep expert at Mattress Firm in Rockwall, did a fantastic job. We’re impressed with him. He was very knowledgeable and helpful too. The people who delivered the mattress did a great job as well. We enjoy the mattress very much. It’s been very good for us.

We had been on a queen-size mattress that my husband had since in high school and we decided to get a new one. I had a conversation with a friend who purchased a mattress on Memorial Day and she said they had a great deal and that they love their mattress. My husband and I went ahead and walked into our local Mattress Firm on an early Friday afternoon.

I have recently purchased a Hybrid Mattress from Mattress Firm in Homewood, IL. The service that was provided by Sales Associate Al was impeccable! He was very knowledgable of the entire mattress collection. He was patient when I couldn't decide between two great mattresses and most importantly Al did not hassle me! I feel great about the purchase even though I spent over my budget. The Hybrid Mattress feels like a dream and the pillows that were included are amazing. I wish more stores had one-on-one customer service like Mattress Firm.

I purchased a mattress from Mattress Firm on July the 25th. I was very happy with my salesperson and with my purchase. My mattress was to be delivered on July 27th between 4:00 and 8:00 pm. I took off work and waited for them to come. About 7:00 pm I still hadn't heard from anyone and I called the store and talked to Brad. I was told I would not be receiving my mattress that night, that everyone had gone home. My complaint is I took off work, I was told it would be arriving at a certain time and NO ONE had the courtesy to call me to let me know anything. I was told it was a clerical error. I think there should be a better way to handle this. I wasn't happy and the employee was very rude. I did receive my mattress the following night around 9:00 pm. The delivery people were awesome and were very nice. My complaint is the fact that no one contacted me and I lost time off from work. I will not purchase from this company again.

On Saturday July 29th we went to Mattress firm to purchase a NEW bed, we left excited that our new bed would be delivered on sunday July 30. Great customer service, couldn't have been more pleased with everything. Sunday my husband had put the old box springs out on the front porch to "help" them out save some time (our mistake). The delivery men showed up, YAY. After looking at our box Springs and seeing a dead bug in some dust they decided not to let us have our bed. He took a picture of said bug and sent it to his warehouse. They claimed we had bed bugs and refused to deliver, got back in their truck and left. Now we are pissed off. I spent 4 hours trying to find out what to do next with NO answers. Not one person would help us. Then I got someone on the phone from online sales who called the warehouse and found out that the only way we could have our beds delivered was if we had the house inspected for bed bugs.

We’ve purchased from Mattress Firm in the past and had a good experience so we decided to buy from them again. And also, we could get the bed from them in a pretty tight time frame because we had company coming that weekend. The sales rep that we dealt with was extremely helpful in giving us different options that would work within our financial constraints and gave us some different alternatives for how we could get the actual bed that we wanted. We got a king size Serta iComfort mattress, box spring and frame. The bed is good and we're still getting used to being on a memory foam.

I was running from a Pit Bull that a man had on a leash. It looked like he couldn't handle the dog and I can't walk very good so I went into the Mattress Firm store. At the time, I was in the process of buying an adjustable bed from another company. But Mattress Firm's sales rep was telling me that I can get the adjustable frame and use any mattress on it. He was also very good and very responsive when I called. We kept missing each other for a while then he went on vacation. But when he got back, he called me. I then went around the store, signed the papers and purchased a Beautyrest and the adjustable frame. I was happy I got a good deal because I got it at a zero-interest rate.

Pretty straightforward: Mattress Firm sales associates are liars, and the corporate support staff is no help. My wife and I went to look at mattresses on 7/22. The sales associate showed us a great-feeling mattress that was on sale and available for a 60-month interest-free financing promotion. I went back to the store the next day to purchase the mattress under the terms discussed one day earlier. After running my credit and creating a Mattress Firm credit account, the sales associate informed me that the mattress qualified for only 48 months no-interest financing. I said "okay."

Mattress Firm YOU STINK... You said I have stains when I DO NOT. You use gold thread and when taking pictures it looks like a stain. You said to call in and a representative will help and all they did was blow me off. Claim # **. You should send a rep out to see for yourself but you declined. I even have pictures to prove it and you still refuse to help the customer. You Stink. I will spend the day copying and pasting this post everywhere I can. DON'T BUY FROM https://www.facebook.com/MattressFirm/.

My wife and I spent $3000 on an adjustable base bed. Ever since day one we've had nothing but problems. 1- It's not comfortable at all. 2- I wake up multiple times each night. (Currently writing this review at 3:37 AM local time.) 3- The base creaks, pops, pings, crunches and makes all sorts of other weird noises anytime you sit or lay on it, the one in the store didn't do that, why should this one??

I purchased before from Mattress Firm when I lived in another state. My recent purchase was a standard mattress for my friend and the sales rep who assisted me was very good. The customer service is helpful and they answered all my questions. The delivery is fast and they let me know when they will deliver the mattress. The bed is soft and it fulfilled my request. On the other hand, I returned the bed to their branch at Flushing because they thought it's too soft for them and they bought another one.

Mattress Firm was right around the corner from where I live. I got a twin mattress from them and then a trundle bed underneath. It's for the spare bedroom. It was okay with their sales rep but he was gloating about spending $60,000 and I'm a single mom spending $200 panicking. He kept bragging about his children making all kinds of money and I didn’t want to hear about it. I wasn't happy with him and if I have to go back to that guy, I won’t. Other than that, I picked up my purchase that day and got it on my truck. I like the fact that I could do that. I'm fine with the mattress and had no issues with Mattress Firm itself.

Delivery service incapable: I bought a new frame for my existing bed. It was a folding frame, to replace my existing folding frame. After waiting 2 days the delivery truck came. The delivery guy (with a man bun) said they could not move my existing frame (their warehouse said they weren't allowed to touch it). So they wanted to take my new one back to the ware house and I was so mad I went back to my bedroom and pushed the mattress off to the side, unplugged my motor, flipped up my very heavy bed frame and slid it down the hall. When I went back outside the delivery guys had LEFT!!!

I knew two people that needed a mattress and box spring really bad and I wanted to get these fast. One of my daughters-in-law had just gotten a mattress from Mattress Firm and she was happy with it. They were recommended to me, so I got a single mattress and box spring from them. The sales rep was very courteous and informative. He did very well and asked me some questions, such as if I wanted the mattress to be firm. It was my first time buying a mattress so I answered as best as I could, but I didn't know of special things that I should have told them.

Mattress Firm was convenient. This time, I bought two queen mattresses and box springs from them. The sales rep was helpful and nice. He wasn't pushy. He wanted me to bring my daughter back to see the same mattress. We took his name and went back the next day with her. The product is good. My kids have been sleeping on it. It was an easy and pain-free experience with Mattress Firm.

We purchased our second mattress from Mattress Firm. We love the bamboo cotton sheets. Those are the nicest things and they really are a fit for me. The sales representative was outstanding. She was great and she knew her product backward and forward. She also knew exactly what to show us and what she was doing. I recommended her to everyone. The delivery driver was great as well. I have bad hot flashes and when I heat up the entire bed, my husband has to get up and go to the couch or the guest bedroom. Now, having this new cool mattress with the gel in it and the night pillows, he won't go anywhere and it stays covered up. I wake up and my husband is still there. He loves it and it's wonderful.

I had to swap my mattress out and I told the Mattress Firm sales rep that I would not suggest for somebody that was used to sleeping in a king size to go to a queen size. We went around and around about this situation. I was trying to get things worked out where I could stay with them but he didn't want to cooperate with trying to make it right. I was worried about my credit and if I was being billed for it or not. I could never get anything organized on it and it was a very stressful ordeal.

I was moving and I needed a new mattress. I purchased a regular mattress from Mattress Firm and my interaction with the sales rep was really good. I knew him from before. The mattress works great and I sleep really well.

I ordered a mattress and a frame from their online store. Gave them a separate billing address which was my mom's and a shipping address which was mine. Come to find out today that they have shipped both items to the billing address, say they have no record of my address even though I have the confirmation email saying and "SHIPPING ADDRESS" and the CORRECT ADDRESS. They shipped both my packages to the wrong place which is over an 1.5 hours away from me. Cannot get a manager on the phone after 4 attempts in the past 2 hours and now it's looking like I'm gonna have to come out of pocket and rent a truck and drive through to counties to fix their screw up. If they don't call me back due to this and fix this every person I know will hear this story as well as everyone reading this. Also have offered to send them a copy of the confirmation order they sent that proves this and they just keep saying they have no record.

I went with Mattress Firm because of the convenience. It was close to me and I didn't want to shop around a lot. I've purchased before from Mattress Firm in the last five years and my recent purchase is two twin mattresses. It was the quality that we wanted and just the right price. It was an easy, straightforward experience with the sales representative and he also gave us some discounts. The delivery team came on time and was very quick in setting it up for me. Everything was great and the product met my expectations.

My house caught on fire and we had to replace all the contents of the house. I was shopping around and I liked the deal that I had gotten for the Fourth of July weekend sale. The salesman was great. I bought a Beautyrest, a Memory Foam and another bed from Mattress Firm. The delivery team was fine and everything was good. They brought everything that I got and I set them up myself. I went back to Mattress Firm today but the salesman we had before wasn’t working. We were trying to get a fourth mattress and I’m going to try back at another time when he’s around.

Mattress Firm used to be Sleepy’s down the street and I try to keep business in the neighborhood. My excessively large dog blew through a futon mattress and the futon. So, my buddy gave me bunk beds and I got a full-sized foam mattress for the bottom and a twin on the top, for the dogs. Great Danes need their own space and that was his space. I decided to go to Mattress Firm and buy a couple of inexpensive foam mattresses. My experience was awesome. Richard, the gentleman who helped me out, was phenomenal.

Buyer beware. My issue was not with this store in particular but with a purchase made at the fair. This review is for the company across the board and not a particular location. My purchase of a massage chair from the fair was a joke from beginning to end. My situation is solved not quite to my satisfaction but I am out from under them. Understand their return policies before purchasing anything from them. They definitely will not be upfront about them. I do not know if the policy is different with each item but they had a $750 restocking fee on the chair I purchased. This number is absurd. It was a floor model. How hard would it be to put it back onto the floor.

We got a Stearns and Foster queen size bed from Mattress Firm and it's extremely comfortable. We got an unbelievable bed for a really good price. The sales rep was great but the delivery was a little rockier. We were moving so we bought the bed for the new house. We bought it several weeks before we needed to have it delivered. There was a lack of clarity on when and where it’d be delivered though it was clear that day what we were asking for. My wife had changed the delivery date. They called and were still trying to deliver on the date but we didn’t have possession of the house yet. When we attempted to follow-up, I was not sure which store I had gone to. There are seven Mattress Firm stores in Glenwood and they are close to each other. We ended up having to make a couple of different calls. But the second person I dealt with was fine and they fixed the problem. Once it was settled, the delivery to the house was fine.

I've had lower back issues for years and the Posturepedic Mattress has really done wonders for me. I wouldn't say it "solved" my issues, but at least I don't wake up in pain like I used to. It's breathable, and not too soft.

We were in need of some mattresses and we walked into Mattress Firm. The young man that worked there was so nice. We bought two mattresses. The sales rep was wonderful. He was not pushy, explained everything about the mattresses, the firmness and the softness, as well as the coolness and the pillows. The delivery team came to the house, put up the mattress and did a good job. They're really nice guys. We had an excellent experience with Mattress Firm. My son and I love the mattresses and we both sleep a lot better.

The response from the Account Specialist was amazing. Stenio called and left messages multiple times to make sure he reached me. I was busy during a week and unable to immediately resolve it, however, as soon as I called Stenio, we were on our way! After a few back and forth conversations, we were able to come to a resolution and I would like to say that today I will be walking into a mattress firm location with my papers to resolve this mattress problem. I am going to update my star rating for the way this was handled after getting into contact with the Account Specialist. Just like any other products, there will always be a few that did not meet the code and are faulty. Mattresses are just another manufactured item where this unfortunately happens. The only problem with this item is that it reminds you of it every night until it is resolved!

Mattress Firm was close to me and convenient so I purchased a mattress from them. Their sales representatives were accommodating and informative. They helped me find what I want. I had the mattress delivered and their delivery process was fast and efficient. Since the delivery, the mattress has been comfortable. Overall, I had a good experience with Mattress Firm.

It was good with the Mattress Firm sales reps and they somewhat had a pretty high level of knowledge of the products. The manager was really friendly and he knew his stuff but the girl was new and probably still learning the product which is understandable. He showed us off to different mattresses until we found the one we liked. We purchased the Push king-sized cooling bed with the memory foam and they sent the wrong bed frame. I got mad because they’re four miles away from my house and they couldn’t go pick it up, bring it back home and set it up. I had to go out of my way, pick up the right frame and put it together. It wasn't fun. They were supposed to take off the delivery fee and they were supposed to send me emails of the new bill which never got sent out. I gave up and I'm waiting for my bill to come in so I could see if it’s right or not. But I love the bed. My back isn’t hurting anymore and it's really nice and comfortable.

I needed a mattress and the one that I bought from Mattress Firm was good but we didn’t really try it out and just took the salesman's word for it. The salesman was very friendly and the delivery team were quick and kept the house clean. The mattress has been in the spare bedroom but I haven't touched it since they delivered it. Nonetheless, I would use Mattress Firm again.

I've had Mattress Firm products in my home for the last 15 years. I really like Mattress Firm although I was disappointed with the first mattress I purchased from them because it didn't last as long as it should've. My old bed was dipping in the middle and so I purchased a new mattress and base from them. Their sales representative was awesome. He was really friendly and went above and beyond for us.

I purchased 4 mattresses, 2 box springs, and 2 adjustable bases. I was NEVER told that the adjustable bases were not returnable, NOR IS IT IN WRITING ON PAPERWORK. My new bed was delivered and the bases do not work with it, so we requested a return. Mattress Firm is refusing to take the bases back stating they told me verbally that they are not returnable, which is insane - they did not, and it's not in writing anywhere.

I recognized the name Mattress Firm and it was the first place we went to. The sales rep we had was one of the best customer service representatives I've ever worked. He was awesome. He explained everything very clearly, did not pressure us to buy and gave us time to pick which mattress fit us. We were stuck between two mattresses that we liked and he went through and gave us the pros of each, what body type and work environment we would want with the mattress. Then, we had it delivered and the guy was very courteous and he answered all my questions. We had an old mattress and box spring and were talking to him if they would take it. He explained how everything works and they ended up taking that for us which was awesome. I only have one complaint about the mattress and it's that it makes it 10 times harder to get out of bed to go to work. It's the most comfortable mattress I've ever slept on.

I went by Mattress Firm, stopped in there, and purchased a mattress and a swing bed that tilts up in the front and back. The sales representative was very nice. The delivery team, however, was not on time. Other than that, everything worked out fine and the experience has been very well.

When I bought a mattress from Mattress Firm in the past, I had a good experience with that purchase. This time, I am in menopause and I knew they had some products that help with cooling. So I purchased a cooling pillow, the queen size cooling pad, and two queen-sized sheets. The cooling pad didn't work like they said it was going to and they would not take it back. But the sheets are very nice.

We needed the firmest bed because my girlfriend gets motion sickness if the mattress is bouncing too much. The Mattress Firm sales rep was great. My girlfriend ordered three mattresses that he recommended. Also, the guy who set up the bed was fabulous. It was a great experience and I would recommend the store.

I was referred to Mattress Firm by a friend and I had a great and easy experience. The representative was very knowledgeable and knew what she was talking about.

We bought a King Size mattress for our vacation home in March, 2017. We sleep on it at the most 8 days a month. It is already sagging. I had to order a kit and spend an entire day disassembling the bed to take some crazy pictures. It has to have an 1.5 sag. While I don't think it is quite that much, it is an entirely too much sag for my husband to get a good night's rest and unacceptable for a mattress that cost 800.00. We were assured that if we weren't happy we would have a warranty but no one ever told us about the kit and the inconvenience of having to take the pictures. Very unsatisfied customer!

I bought the Serta iSeries Hybrid from Mattress Firm. The sales rep was very helpful. We really had a good experience with him. When the mattress was delivered, there were some threads that were loose on their own, but they said it should be okay though I didn't like that part of it. The young lady said it shouldn't cause any problems, so I figured I'm not going to replace it. It's hard to find mattresses that really fit me. Right now, I'm getting adjusted to the bed. I'm not sure if it's really working out well, but I'm going to end up keeping it.

Mattress Firm was nearby and convenient. Their sales reps were really easy to deal with, right to the point and are very honest guys. The mattress was very comfortable, not too soft, not too firm, just what we were looking for. We picked it up ourselves. The guys that were there helped me load the mattress up. I tied it to the back of my truck and took off. My Mattress Firm experience was simple, easy, and no pressure. They're a good mattress store.

I am truly shocked a representative from Mattress Firm contacted me with a solution to my problem. This has been an extremely stressful event and I just want to say THANKS Mattress Firm for caring. I also want to apologize for not allowing them them to solve the problem prior to me going on line with my negative review, again thanks.

I bought a twin mattress and box springs for my daughter at Mattress Firm. It is convenient as it's very close, down the street. Also, the price was agreeable. The sales representative was good and helpful. He showed us a few different mattresses and gave us options.

I had purchased a mattress from Mattress Firm eight years ago. When I needed to replace that mattress, I walked into the store again and found the mattress that I liked. I bought a king size one and a box spring. The customer service team did a really great job. They let us take our time to find the mattress that we liked and they held our hand through the whole process, as well as the delivery. The mattress is very comfortable. It met our needs and it was very affordable and efficient.

The Serta mattress that we got recently was with salesman advice, the mattress is very firm and has no cushion on the top. That mattress has 10 years warranty. We ask to change the same mattress with cushion on, but they refused us. In our old age (78) we need comfort with cushion on the top. What should we do?

Mattress Firm was the mattress store in my area. I've never heard anything bad about it so I went there. It was daunting walking in because I have never had to buy a mattress before but the sales representative was really cool. She was very helpful and helped explain the process to me. I bought a queen size mattress and a box spring. I was shocked at the price and I went a little bit over the budget. But it was worth it because I know I going to keep it for the next 10 years. The mattress is in the storage right now because I haven't moved to where I'm going to be at, but I'm excited to try it out.

Mattress Firm was available in my area. Their sales representative was friendly and the delivery was good. As for the box spring and bed frame I bought from them, they were what I was looking for. I also bought a mattress from them.

I called for a warranty claim dept who said I had to pay for the adjuster, she came weeks later and was rushed. She didn't explain the issue I called for when sending in info to Mattress Firm. Then Mattress Firm in return denied the claim because of what they called a stain on the mattress which is complete BS. The box spring's internal wood is cracked. They gave me a hard time on as well. These are expensive mattress ($1,500 per) are creaking and the box springs are cracked. I sat on the phone with them and was promised for now a new box spring (They didn't give any confirmation although I gave my email address) and their suggestion was try to clean the mattress and pay for adjuster again and resubmit. Classic runaround. Doubt I'll buy anything from this company again. Had better experience with smaller local places.

The salesman from Mattress Firm that was there for the evening in Manchester convinced me with the beds so I bought a couple of it. He was nice, honest and very good. He sat down, talked, explained and did everything he knew. It’s my first time to buy from them because it used to be Sleepy’s and they changed over to Mattress Firm. I picked up two boxes and beds to match the two frames and shipped them out to the island, then I got everything good. I liked them and they’re good so far. I didn’t put them up yet but I tested and checked them out and what they gave me were the same quality of bed they sampled. I also bought a couple of covers a few months ago for them. Everything went well, it couldn’t be better. I recommend them to people.

Mattress Firm had the products that I wanted. The sales rep was outstanding and the delivery people were very good as well. I got the Serta Perfect Sleeper and everything was great, very smooth, and quick. I couldn't have had a better experience.

I bought and paid in full for a mattress and foundation. Upon delivery the mattress had a hole and the box spring had 2 holes. I was delivered another set. When the delivery men stood the first mattress on its side to bring in the replacement I observed a dark brown stain on the bottom of it. As it was a pillow top and couldn't be flipped I would never have seen it. The stitching on the mattress was all coming out. I sent a picture of this to the store and was again told they would replace it but that I would have to wait.

I was on the lookout for a queen-sized mattress before July 4th and stopped at Mattress Firm’s location to see what they had. I was satisfied with what they offered and purchased the queen mattress from them. Their sales representative was excellent and very knowledgeable. He demonstrated the products, had me lie down on things and explained them. Plus, he was patient, attentive and courteous. The deliverers were extremely professional, courteous, in and out quickly, and came when they were supposed to. The whole experience was excellent.

I purchased a white queen bed from Mattress Firm. Their salesperson was knowledgeable, professional and courteous. Their delivery team was on time. I had a lovely, economical and robust experience with them.

We purchased a Tempurpedic mattress at the Mattress Firm location in Manchester, MO. When the mattress was sold to us, we were told "It is adjustable as needed and prevents any problems with back pain, headaches, neck problems and any upper respiratory problems. Product is guaranteed for life." We purchased the bed including mattress for $4500 through finance. After couple of months of purchase, when we brought to the store attention that we are still having back pain problems and respiratory issues, the store sales guy said, "The coils used for the bed will take time to adjust. Give it some time and let me know."

We purchased a Beautyrest Black bed with an adjustable base from Mattress Firm. Their representative was courteous and answered all my questions. However, the mattress is hot. And so, their rep is trying to help us fix the problem.

I had a great experience with Mattress Firm. I bought a rail for a bed from them and their sales rep was good. I just went in, picked up the product and left. And the product has been great since I've used it.

Mattress Firm was conveniently located and I purchased a mattress and a box spring from them. The mattress was like a memory foam and it had a split box spring. Their sales rep was super helpful and nice. I told him what budget I was looking for and what kind of use it was going to get, so he pulled out a couple of options and laid them down for me then was able to just talk through about what would be the best fit for me and my needs. I would totally go to him again. My mother was there when it was delivered and she had no complaints. The product was exactly what I was looking for. It was a very easy, friendly, convenient and helpful experience altogether.

We bought an antique bed, so we had a new bed to our spare bedroom. And, we purchased a mattress and box spring from Mattress Firm. Their price was reasonable and they’re only a block away in our neighborhood. The sales rep was very courteous and he explained everything to us. We're very pleased with everything so far. It was everything I expected. I would go there again if I needed a mattress.

Mattress Firm had a sale going on for a holiday and we went there. We purchased a mattress and pillows on the same day. They didn't pressure us on our purchase. The salesperson was very understanding and made sure that she thoroughly explained everything and followed up with us. She allowed us to ask questions but was not go overboard with the explanation. She was friendly in general. I made my purchases with my wife and she likes the mattress which is more like a harder bed. It better than our last one. It takes a little while for your body to adjust to it though. I love my purchases and they've met my expectations completely. It was great.

I previously bought a spring from Mattress Firm about 10 years ago. Initially, I was going to grab coffee from Starbucks right next to Mattress Firm. I had no intention of going to the store, but I walked in and the staff were helpful and I liked the different options and the comfort. The way the salesperson explained the deals to me was too good to walk away from. In about 20 to 30 minutes, I’ve made the decision of buying a memory foam and it was very easy and informative for me. I still had the old mattress with me and I wanted to figure out what I would do with it before they delivered the new one. The rep said not to worry and that they'll take the old one away. He made the whole process easy for me. Plus, he was able to recommend the product that would fit my budget and help me throughout the whole purchasing process.

Mr Joseph ** from Mattress Firm called me to listen to my complain and in less than a day he offered me a very satisfactory solution.

We had a good dude for our customer service when we were at Mattress Firm and it was a great experience. We got the iComfort Serta where the foam and spring are together. The price was a little much but that’s alright. We’ve been testing the mattress since Father’s Day and it’s sinking already.

We purchased a Simmons Beautyrest Bay Spring mattress on Dec 27, 2016. After a couple of months, we noticed sagging & lumpy. We could not return the mattress immediately as I am a Cancer & Stroke survivor & was in the hospital during the period that we noticed the issues. Earlier this month, we went to the local Mattress Firm store in Bloomingdale. The sales rep advised us to sell the mattress to get some money back. Very bad customer support. We cannot afford to buy a mattress twice a year & would like satisfaction on the warranty. I am very upset as I now have my leg pain & when I lay on the mattress, it is like being on a roller coaster. No better than the mattress we got rid of that was over 10 years old. I thought with going to a known brand & store, if problems arise, they would be solved quickly.

Mattress Firm was the only store I knew of to buy a mattress at good prices. I liked the 0% interest for the offers and that was the biggest factor. I purchased a queen size Mattress Firm Memory Foam and I liked it a lot. The sales representative was very knowledgeable and I loved her. Also, the delivery people were really nice guys. Overall it was a trustworthy and professional experience.

I had a home that I was refurbishing. I was looking for something to put in the house while not spending a lot of money. Mattress Firm's salespeople were excellent at finding something that I could sleep on for less than two weeks. Their representative listened to what I needed to accomplish and didn't try to upsell. She took me to the products and gave me my range. I found a cheaper product at a Sam's Club that was close by but Mattress Firm upheld its promise to match prices. And so, I bought a queen size mattress and box spring from the upper end of Mattress Firm's bargain stuff. It was definitely within the range of what I wanted to spend for something temporary. The mattress was comfortable and served its purpose.

Adjustable base scam: We purchased 2 Leggett & Platt adjustable bases for $1,798 plus a king Beautyrest Legend mattress and another Queen size mattress for a total of $5500 from the new Pantops location in Charlottesville, Virginia. The 2 salesmen did not tell us that Mattress Firm's policy is to NOT accept returns of the adjustable base. We never would have spent this much $ without being able to return if dissatisfied! I have never bought anything that I couldn't return if not satisfied, even vehicles can be returned. When I called the salesman, he referred me to a cell phone number for a woman... not sure what her relationship to the store is. She indicated that there was a state law in Virginia that won't allow them to accept returns of adjustable bases and that everyone loves the bases.

We dealt with Guy and Charles over in the Shirley, NY location and I must say these guys were GREAT! Very helpful in helping us make a decision. We purchased the Simmons Beautyrest Black Ice Aubrie 13.5" Firm Mattress and adjustable bed frame that you can raise your head and feet or both and it's awesome. I highly recommend if you live in Suffolk County, NY go visit them at their Shirley location located in the Kohl's shopping center. You won't be disappointed. I have had the bed for 1 week now and have slept great every night. No more stiff necks and back pain!

I am extremely disappointed in a mattress we bought from here. We spent $1349.99 and had to buy a new mattress after one year. I contacted the warranty department and I am going to have to pay to have a kit or a person sent out. I called and spoke to a nice man at the store we bought this mattress from and he stated that there would have to be 1.5 inch dip in the mattress. Looking at it, there is definitely a dip but I don't think it would be 1.5 inch and I hate to put any more money into this mistake to have my claim denied. We spent weeks looking for this mattress and this was a big purchase for us.

I had storm damage in my bedroom so I needed to buy a new mattress, spring and frame. I was very pleased when I was in the Mattress Firm store. My experience with the sales rep was very good, but I was a little disappointed because shortly after I purchased, the mattress went on sale. They said they couldn't do anything about that. I should have waited until I had gotten a sale brochure. They should have given me a rebate as long as I haven't gotten the mattress yet.

Awful company. Their warranty is bogus. A way to fleece the consumer when something goes wrong. Mattress Firm asked us to pay inspection fee when the mattress and box springs collapsed on one side after less than 2 years. Then, Mattress Firm found an excuse not to replace the mattress and box spring that has nothing to do with the collapse. I would warn anyone looking for a Mattress and/or boxspring to not purchase it from Mattress Firm. They are the worst. After spending thousands of dollars, they refused to replace my defective mattress and box spring. WARNING TO ALL CONSUMERS!!! BUY SOMEWHERE ELSE!!!

The "deals" are nothing but scams. The low prices seem great but there are a ton of hidden fees. When I was looking at a mattress I was told they could waive the delivery fee for the 4th of July sale but somehow I still got charged $80 for delivery. Then their box springs are larger than a standard queen and for some reason the mattress would fit down my stairwell but the box spring would not, so I'm told I have to buy two twin frames AND pay an additional delivery fee AND an additional $80 for a second frame. So... the $179 mattress actually will cost me over $500. I could have gotten a better quality mattress with free delivery from any other store in town. But now if I return it... I have to pay to do that as well, so even returning it would cost $300 after their $149 return fee, and 15% restocking fee and the delivery fee. This entire store is nothing but a scam.

My son needed a new mattress and box spring, so I was pricing around and found one at Mattress Firm that had the best price. My experience with the sales rep was very good and the product exceeded what I expected. The quality is good for the price I paid. However, I had one problem with the mattress but they took care of it right away.