Mattress Firm Reviews

Mattress Firm was the cheapest option so we bought the Beautyrest Ultra black mattress from them, which was the most comfortable. The rep was great and awesome. He does everything and it was good. But, the warehouse sent the wrong one at first so we got the second one when we ordered about two weeks later. However, the crew that brought the replacement were complaining about stuff and it was unpleasant. But overall, it was easy and a good experience.

My situation started on Feb. 26. It was delivered on Tuesday and both the mattress and box spring were thrown on my vintage bed frame. I was at one end when I put it in but apparently it was too late. Went to sleep and was awoken at 4 am to a shift in the bed. Had to get up and my side was broken off my bed frame. I came home from work knowing I had to dismantle the bed frame which now needs repair. I put the frame and mattress on the floor. Cannot even stand up the pain is so bad.

I bought a Stearns and Foster mattress at the Once in a Lifetime sale, paying $1,604.99, 50% of the listed price for a floor sample. I spent about 40 minutes trying the only two Stearn and Foster mattresses displayed. The difference between the softer and medium mattress was small and on the recommendation of the salesmen as the softer being better for sciatica, I bought the softer of the two.

Mattress Firm's prices were very good compared with everybody else around. However, I've had a few warranty claims with the box springs. My first purchase was a king size mattress which has two twin foundations, and I'm having a problem with those box springs. I did a warranty claim on that one. When we were moving into a house, my wife wanted to go with a queen because of the headboard she wanted. So, we went with a queen and then had the same issue with the box spring. Then I went back to a king and had the same issue. Everything has been taken care of, but it's just a little bit of a pain.

I was looking for something a little firmer because I have back problems and stuff. The sales rep from Mattress Firm pointed out a bunch and let me lay down on it. A couple other ones were a little pricey so I told him what was more of my price range and he suggested some cheaper options. I ended up going with a pillow top queen size mattress. It was in my price range however it was towards the top bed, and that seem like one of the cheaper ones so it's a little pricey. But it's something that I'd be using every night for a long time so it's important. It's probably been close to a month that I have it. I was a little sore the first couple of mornings and I just had to adjust to it. But what I think now, my body is used to it and it's been great. The mattress is comfy so far. It went pretty well and it was a good experience.

I've been on a Tempur-Pedic for 15 years and I need a new one. We bought our Tempur-Pedic at Mattress Firm. Everything is clean, the sales reps were great, and the staff was nice and spoke English, which is a big plus. I always love to go in when the guys actually understand when I talk. Also, the delivery was a good and quick experience. They put on their little booties even though I told them not to. Everything is great with the bed.

I purchased a mattress and box spring online. I paid in full and arranged delivery. I confirmed delivery two business days before. I was supposed to be given a two hour window but when no one contacted me I called the company. Lo and behold the company had stopped carrying the product. No one contacted me!!! They took my money and left me sitting there waiting for a delivery that was never going to come. When I contacted the manager he had a lot of excuses although he did apologize. Terrible service.

We told the sales person our needs. Our current bed of latex no springs or coils was old, we needed a new latex bed. Closest they had was Savant PL Mattress, iComfort I think. However the policy was not well explained nor was a written policy provided to us, just they had 120 happiness or money back or exchange. So the first bed was not a good bed, the stitching/quilting was so pronounce my RA sensitivity could not take it. They exchanged the King mattress set for a Beauty Rest Black pillow top, top of the line (clearly had coils but rep swore tons of latex, foam, memory etc), but still the stitching was very pronounced, we agree better than first. We did Exchange for $149.00. We were told give it 30 days to break in etc, same info as first, so after two weeks we went back and said we need to return the bed for refund. We needed to find alternative, a natural latex no coils.

Bought a Mattress from them about 3 months ago and got a Credit card through them cause it was 0%. 3 Months later I get a Alert for my credit saying that I'm over my limit and dropped my score 46 points. Contacted the Bank first and said that Mattress Firm charged me twice and that I had to contact the store I bought it from. Must have called 10+ phone numbers for them. Unless you want to buy something from them there no one to talk to.

I was trying to get a hold of the guy that sold me the Mattress Firm bed at the home show because I had a couple of things that I wanted to change. When they installed the bed, I didn't know the guy had two different remotes in one big mattress. They gave me two remotes because I have a king size bed and it has two different partitions instead of just one. If you want to lift the bed up or something, you got to lift up two remotes and hopefully not do it at the same time. Otherwise, it will burn out and then the cost is on me. I either have to get one rack for the mattress to sit on with one remote or I got to get a mattress that splits. So, I can only raise one side at a time. That's the problem I don't want to have because the main reason I got that is because of the remote and it can raise me up. I don't need it to burn out on me and not be able to raise the bed up.

I needed a mattress quick. So, I assumed I'd get one faster from Mattress Firm than buying one online. It's my first to purchase from them and the sales representative was very helpful, knowledgeable and patient and got me what I needed. She did great. I'm happy with the product, which was great as well. It was for the guest room. So, I have not been sleeping on it myself. But from what I heard from our guests, it's good. Overall, it was a good experience.

When we were looking around town, we found Mattress Firm. We got a regular bed from them and their sales rep has been very informative and definitely very friendly. It was really nice that he knew his stuff and he showed us a lot of different things to make sure that we knew exactly what we wanted. I would recommend them.

My wife and I had shopped six different mattress stores before we landed on Mattress Firm. The other stores were blabbering about the mattresses on sale without understanding what we were looking for. But, the Mattress Firm experience was 180 degree opposite. The salesperson named Cindy is an exact exemplary representation of what I think Mattress Firm's mission is. Her sales process and execution was planned and structured. I happened to be a professional seller all my career and so I look at things like that.

I purchased from Mattress Firm before and then I got a mattress from them again. The sales rep was helpful and very nice. Also, the mattress is working as it should and it's like sleeping on a cloud. On the whole, I had a good experience.

I sold all my furniture before I relocated to Texas so I didn't have a bed. I had to get a bed so I purchased a mattress, box spring, pretty much the whole nine from Mattress Firm. The only thing was the delivery people were late. They told me they were gonna come between 3:00 and 5:00. My manager approved for me to leave around 2:00 so I left at 2:00 thinking they're gonna come in between 3:00 and 5:00. However, they didn't get there until 5:45.

Early March of 2017 went to the branch in Kingston NY. Saleswoman was great. We were there for over an hour because there was a problem with the system. Mattress came without an issue. Returned the mattress within the 30 for comfort. Ending up spending another 1500.00 on new mattress. Something happened with the return and the purchase was there for almost 2 hours while he was on the phone with tech support. Salesman was very apologetic. They pick up our old mattress and there is no new mattress. Called the location right up. She said, "Let me call the warehouse. I will call you right back." Well 45 mins later I call back she said that it was on the truck. "I will call you back when the warehouse calls me."

It was an impulse purchase from Mattress Firm. I was walking through the mall and I told my wife we need a new mattress so I bought one and the frame. The salesperson was helpful. He showed me all the mattresses and told me to try all of them. Then the delivery took place the next day, so I was happy with that. My house is an old house, so bringing a mattress up to the second floor was a messy job but the delivery team did it with no problem. They took away the old one and did a good job. I’ve had it for two weeks and I’m pleased. Price-wise, I was buying top-of-the-line mattress and I get what I've paid for even though I see a lot of advertisements that are cheaper. Overall, the experience was pleasant.

The Mattress Firm close by was having a President’s Day sale so we got a Beautyrest queen set. It was a lovely experience. The salesperson we dealt with was very nice and very helpful. We’re very happy with our purchase and it has a very nice quality. The price was fine too. It was the first bed I’ve ever bought and I don’t feel ripped off. Overall it was a very satisfying experience.

I went into my local mattress firm (Anderson, Indiana) about a week ago and made a purchase on a full queen set. I just moved into my new apt within the last few weeks and I've been sleeping on my couch. Some couches aren't made to be slept on and this is why I choose mattress firm to purchase a new bed at. I dealt with Bob (store manager) when I picked out a bed I liked and eventually purchased. This was on a Tuesday. I was told my bed would be delivered on the following Thursday between 4-8.

The lady who helped us at Mattress Firm versus the other stores was very knowledgeable. She made good suggestions without being pushy and was good at explaining the products to us and I got a mattress and a box spring from them. The delivery guys were very nice. They came with shoe covers and put them on. They also took all their garbage with them. When my furniture came, they didn’t drop-off the mattress and then run. They put it in place for me. From shopping to delivery, it was a great experience. All in all, it was quick and easy.

I bought a mattress from Mattress Firm couple of years ago and within 18 months of buying it, it was falling apart and sagging. I had to fight and argue with them to do a warranty and I had to pay for the inspector to come out. They originally denied my claim even though it was very clearly defective. So I had to call and argue again. They re-looked at the pictures and decided I was right and gave us a credit in the store. Then we went and got something different. The sales people in the store were all very nice. It was more the corporate people who I had talked to on the phone that were not as much fun to work with.

Before my 100 days were up I went to the store by the Dayton Mall in Ohio complained the one of the mattress for me was too hot and was too hard. My wife was fine with her side. I was told I could return the mattress when I bought it for a 50 dollar delivery fee for a mattress similar to the one that we bought. It was supposed to be cooler and a little softer but they didn't want me to buy the one that would be only 50 dollars. They wanted me to buy the one that was thousands of dollars more. They didn't help or let me return the one I was having problems with. I never seen the salesman that I bought from. He was very helpful. The sales person I used after was not very helpful especially they said it could be returned if I wasn't happy. Don't believe that ever again. Hope this helps if someone is on the fence between 2 mattresses. I don't have paper work on me at the moment but if needed I will have wife find.

I'm writing this review because now I'm completely out of options in regards to this matter. On Saturday, March 25 I made a purchase of two Reflection 4 Posturepedic Bases in size Twin XL in order to make a Split King bed along with two radiance gold mattresses. When the product arrived and we slept on it a couple of nights, we decided that it wasn't what we wanted so we call the store for a return. To our surprise, they tell us that they have a no return policy. Now I found myself with a $4,700 bed with less than a week of use that I do not want and the feeling that I've been robbed. I just want to return the items and have a refund. I don't care if they charge me with a restocking fee but they didn't even told us at the moment we were buying about those awful return policies of the store.

My friend purchased from Mattress Firm and he was happy with his mattress. The sales staff from Mattress Firm seemed very helpful and offered me a sale item, and I was happy to save money. I bought the individual coil mattress which was firm. I had it delivered and the guys were quick, very nice and professional. They didn't keep me waiting long at all. With the mattress I got, I no longer had the back pains I used to have when waking up. I'm quite happy with the overall quality.

We had purchased from Mattress Firm before and this time, we also got the mattress cover pad along with the mattress. It was a Sunday and we were riding in the parking lot to see if they were open, and they actually had an open shift which was scheduled to open in about 30 minutes. Their rep saw us out there and he waved for us to come on in, which was a positive thing when in fact, he was just filling in from another location. We had a good experience overall. It was quick and easy, and I didn’t have to spend a whole lot of time. The salesman also shared with us the different features and benefits of the different mattresses.

After putting my complaint on ConsumerAffair website, Mattress Firm contacted us and were able to fix our problem by contacting the store where we got our mattress and got store credit towards any mattress that we wanted.

I bought a mattress but I had to return it because it was hurting my back. I then exchanged it for another where I ended up getting an adjustable bed. The representatives at the store were friendly, engaging, explained things, and answered my questions. The second rep, Curtis, was very knowledgeable and really worked with me. He was so patient and gave me lots of time to be able to figure out what would work for me. He was wonderful, helpful, and really represented Mattress Firm very well. It was really good customer service.

This company's customer service line is a Joke! I have never been able to call in and get someone on their 800 line without waiting at least 15 minutes before they pick up, and one time it was 90 minutes! We placed a web order and they shipped the base but never shipped the mattress and box spring. We called and I was on hold for over an hour and a half before someone picked up! Come to find out the mattress was on back order and no one bothered to tell us. They had no time frame for the back order so we canceled the order. I was told that the refund would be back on my card within 5 to 7 business days.

I had purchased my previous Tempur-Pedic from Mattress Firm about 12 years ago. What ended up happening was that it finally started to wear out so I had to get a new bed. So, I got a Tempur-Pedic Contour Elite this time because I have lower back issues and I enjoyed my Tempur-Pedic from before. Mattress Firm's rep was excellent, very knowledgeable and very helpful. He even scheduled the delivery for the same day and the delivery team was good too. So far so good. The mattress meets my expectations and I am satisfied with it.

Within less than a month, we have problems with our mattress. There's some hole inside and the side part of the mattress is not very strong. We went to the shop and they replaced it, and then returned and replaced it again. I contacted the customer service because I was not sure whether there’s any warranty as I was not aware of that. When I bought it at the shopping center, the guy just gave me the invoice and I just paid the money. And then he just read the description on the mattress whatever was put there. But generally, we are happy with Mattress Firm. It is very good and high-quality mattress.

Mattress Firm seemed to be the most knowledgeable and professional of all the three mattress firms I checked. When you walk in, they have the color coded foot guards that are on the beds and if you lay on the bed and you don't take your shoes off, the feet will rest on these things. They tell you what's firm and extra firm. Then we lay on all of the mattresses and decided which one would be best for us. Based on back considerations, we decided on a mattress.

I like Mattress Firm's price so I decided to purchase a mattress and bunkie boards from them. Their sales rep, whom I actually spoke with once before, met me and my other half at the door of their showroom and I told them what I was looking for. He brought me to all the different mattresses and gave us the pillows to try them out. He hooked us up with some box springs on a good deal and a frame. They did everything and sold it all up. Overall, it was good. I went to everywhere we have in town and ended up back right where I started. So they were doing it right.

So I have read the reviews of Mattress Firm before even "Buying" a mattress through them and they weren't too good and now I'm regretting purchasing anything from mattress firm. My reason why is that I purchased a mattress and bed frame all the way back in January and till this day I still haven't been charged. I have contacted customer service over 23 times on the phone AND contacted by email multiple times... and all they say is "It's up to Corporate". Well I guess I got a free mattress because I'm not going to sit around make a billion phone calls and just "wait" for a charge when least expected it and I wanted to pay it off months ago! It is frustrating. I don't like knowing that I have an order still being processed and there is nothing I can do but sit around and wait for it to go through. Or if it never does then woohoo! Free mattress.

Very bad experience. Ordered mattress set supposed to be delivered Tuesday 3/21/17 by 3:00pm. My aunt finally called at 3:00pm to see what was going on. She was informed that the delivery date was rescheduled for 03/23/17 but never bothered to call to tell us that delivery date was changed. Called customer service and I was told I can track the delivery online. Thursday came, I track the mattress and no delivery showing. So finally got fed up, chat with customer service online again and was told that they will get in touch with the store to find out what's going on. I stop by the store and was told the mattress we ordered can't be delivered because it has to be shipped to their warehouse first and then delivered to us. I told them that is unacceptable because my uncle is getting out of rehab on Saturday so we need a bed for him ASAP.

I bought a king-size mattress from Mattress Firm for $1,800 and the mattress was sinking on one side. They had to replace it six months after I bought it. But the replacement mattress started doing the same thing. It's just me in the bed and when I turn towards the middle, I'm going uphill. I had also purchased from Mattress Firm beds for my daughter and grandson and their beds were having the same issues like mine. These have just been replaced because these were under a certain dollar amount. Mattress Firm said that they'd go ahead and send a store credit to have my daughter and grandson's beds replaced. But for my case, they wanted to charge me $39 for them to come and check my bed. I told them I'm not paying the $39 and that something is wrong with my bed.

We bought a mattress back in Jan of last year 2016. We noticed sagging in one spot within a year. We stopped back at the store to ask them what to do. They gave us the number of the warranty company so I filed a claim. After doing everything they asked and sending in pictures. They denied the claim. Their answer was we didn't have proper support however the store associates didn't even know what they were talking about. So of course they are willing to sell us another mattress and a base for another $2300 but we shouldn't have to. They should be covering the product we already bought. I would stay far away from this company.

My mom had a pillow that Mattress Firm sold, so I went to the store and bought one. The transaction was quick, and just took about five minutes.

Your service is terrible. Got my mattress on 3/24/17 king mattress and only 1 box spring. I was told to call the store where I made the purchase so I did. I was told by the store I had to call back tomorrow to make sure the other box spring is on the truck. I didn't know I work there. That's not my job. That should be your job. Try to call customer service. There is no such thing. Last time I will shop with your company.

Resolved!! I was able to exchange the pillow

I purchased an Adjustable Frame and Mattress from Mattress Firm In Pueblo, Co on February 18 2017. It was supposed to be delivered on March 10, 2017. It wasn't delivered. I was told it would be delivered on March 17, 2017. It was not on truck. I had called the store in Pueblo to ask about the order tracking because it kept telling me there was nothing to track. I spoke with James ** about this he said that the system showed it would be delivered on March 10, 2017. Did NOT HAPPEN.

I got 2 mattresses from when Mattress Firm was still Sleepy’s. I like the company and the comfort. I recently bought a bed liner and a pillow from them and the sales rep was very nice. I like the products. They are holding up perfectly so they are meeting my expectations.

I'm still getting used to our Hybrid from Mattress Firm. I feel like it's slanted to the edge and I'm falling off the bed all the time. So, I'm just now starting to get a good night sleep. But when I asked my husband, he is more comfortable with it. We used to have an air bed and that wasn't comfortable either. The rep knew exactly what I was looking for even though I didn't. He totally helped me narrow down what I needed. When I laid on the bed in the store, it was really comfortable and I didn't notice that I felt like I was falling off or that it's higher in the middle than it is on the edges. Also, the product was in excellent condition when they delivered it.

I went to two different Mattress Firms, the one in Virginia at first. Their sales rep was excellent, but then I told him I couldn't buy from him 'cause I had to go back home to the Waldorf location, which is where I bought the mattress from. It was a good sale. The sales rep helped me put it on top of my car and he was excellent. I ended up going somewhere else to get another mattress for my mother, and when they tried to put it in my car, they didn't act like they know what they were there for. I should have gone back to Mattress Firm for all of this.

299 Rte18 East Brunswick NJ - Shopped for a mattress. ** provided excellent customer service. He was able to change delivery date and location even though the mattress was already on the truck. Cares about his customers.

We had bought from Mattress Firm before. We've had their products at home for the last three years and most recently got a queen mattress from them. The sales rep was courteous and informative and I had a very good experience with the delivery team. The product met my expectations.

We purchased the mattress for 1800 from Mattress Firm and one year later, our mattress already have a bad saggy and hurt our back and neck. We added pad to help our back and it did not help us. I decided to call Mattress Firm and explained from what our experience and they said I have 10 years warranty. I contacted the Mattress Marshals to do inspection and asked me to pay 29.99 dollars for the inspection kit and I paid. I got kit in letter.

We bought a very expensive ICOMFORT mattress set, with a 10 year warranty, from a store in Wilmington, NC in 2014. After about a year one side started to sag & is now like a hammock. The other side & the middle are fine. We tried to deal with it but after repeated back aches & doctor visits we decided to report it. I have been going around & around with the Mattress Firm claims department for the last 3 months trying to reach some resolution with no success. I paid the $40 to have someone come out and do an inspection. Inspector agreed there was a problem & I should hear something within a week, which I didn't. I had to call. To make a very long story as short as possible I've since talked to 3 different people.

I bought from Mattress Firm due to the prices and availability of products. It's not my first time purchasing from the company and I recently bought a mattress from them. The sales reps introduced themselves, showed us around and gave us an idea of what we are looking at. We had questions so we came back to them and the rep gave us the best thoughts he had for our situation. I also had a good experience when the product was delivered.

We need a new mattress and my cousin told us about Mattress Firm so we went along with it and got a mattress and a living room set. The sales rep was nice and knowledgeable. Then, we had our mattress delivered. The delivery team was on time, taught us some nice stuff and working with them was great. I am very satisfied and I'd tell others to go to Mattress Firm.

My experience with Mattress Firm was good. We walked in the store and laid on the mattress. The sales rep was really good. He was informative and didn't pressure us. He told us to go home, sleep on it and think about it. He didn't make us feel like we had to buy then. We hesitated but he kept throwing more offers in. That was good. So we got the Tempur-Pedic mattress, the adjustable bed frame, and the waterproof mattress pads. We also purchased mattress cover but I don't really like it. It moves on my mattress, don't get as tight as others I've had and it feels like a towel under my sheets instead of being a smooth finish. It's not woven. It's like terry cloth or something weird.

I purchased a mattress from Sleepy's back in 2014. The mattress sagged and the box springs did not seem as good as they were but thought I was stuck with it after going into the store and was told there was nothing that could be done. I then called the manufacturer who assisted me with getting a replacement in 2016. That part was excellent. I picked out a new mattress in March 2016 and it was delivered on March 28, 2016. It seemed okay for a while, then I noticed sagging on the mattress. I called Mattress Firm since they acquired Sleepy's and was told to file a claim. They gave me the number of Mattress Marshals. I called them and they called back about a week later from another state saying they would come to my old address. I told them I had moved so they re-routed my information to my new state.

We went around and looked at other places but we were happy with the service and the price at Mattress Firm. Also, the young sales lady took a lot of time explaining everything and she was very nice. The delivery people were exceptional, too, because they came and put a red carpet. They were ticking and putting stuff on their shoes. I told them they didn't have to but they insisted. They were very good and quick. They had to go up 18 steps and put everything together in the bedroom. They worked very well and they did a tremendous job. I'd definitely recommend them.

Mattress Firm was easy to find and easy to get there. I bought a bed that raise the head and the knees. It was my first purchase from Mattress Firm. It wasn't the experience of a lifetime but the sales rep did a nice job. Also, the product is very good.

I needed a mattress so I purchased a Sealy Posturepedic from Mattress Firm. They had sheets on sale so I pretty much got the whole bed. The bed is as good as I thought it would be. I had an eight-year-old mattress so it was hard for it not to be better. I waited a little long before I replaced it but it was worth it now that I got the new one from Mattress Firm. Since having the new bed, my shoulders don't hurt from pressure points when I wake up in the morning. It's comfortable to sleep on.

I pass by Mattress Firm a thousand times a day and I've used them in the past, so I went with them again and it was a good experience. The sales rep was great. I got a couple of mattresses that I use for my other bedroom. Although I don't sleep on these particular mattresses, they seem to have lasted us a fine time.

I bought a mattress at the end of 2014 from Mattress Firm. Paid $1701.62 for a Sealy Posturpedic mattress that started sagging within a year. Several months ago I noticed that one side of the mattress is higher than the other. No one sleeps on the mattress except me and I weigh 130lbs. I called Mattress Firm to find out what to do. First they couldn't pull up the information. Then their computer went down so I had to wait for it to reboot. Finally, I was able to get the information on the type of mattress but was told that they couldn't do anything about it. I would have to call the mattress company. It just seems that as much as I paid for this horrible mattress they could have at least helped me.

We ended up exchanging a mattress and when we went back, we were confused because they had changed the name on the stores here in Washington from Sleep Train to Mattress. We thought we had the wrong store, but it's still the same company so that threw us a little. We did the exchange because my husband thought it was too soft for his back which made his back hurt a bit. They took care of it and the new mattress is a lot better.

On 1/7/17 me and my wife order a new mattress due to her 2 recent back surgeries. We wanted a premium mattress so we purchased one from Mattress Firm in LaGrange GA. When the mattress was delivered their delivery driver left the huge truck out of gear and the truck rolled down my driveway and hit our 2008 GMC Yukon and did $9,500 worth of damage to it! After calling the store that we purchased the mattress from and receiving (NO) help not even a returned phone call we called to local police and had a report done. After the police advised us to contact our insurance company since we couldn't get Mattress Firm's insurance to even call us back after 5 days I turned it over to our own insurance company!

I had purchased from Mattress Firm before, and recently I got a queen-sized mattress. The team delivered it fast and they were good at what they did. However, we haven't gotten two of our pillows as there's some problem with getting those transported in. Other than that, it was a good experience.

Mattress Firm's service was good. I'm really happy with my bed, so far. Everybody's sleeping good and we're happy with everything.

I bought from Mattress Firm before and I was very happy with them. The sales reps were very professional and answered all my questions. This time, I got sheets, pillows, a mattress, and a box spring. They're great. It was a very comfortable bed. I sleep real good and I no longer have backaches. The pillows are nice and firm at night too. They're excellent and I've been recommending the store to my friends. When the time comes that I need a better mattress, I will go back to Mattress Firm.

I had never been in Mattress Firm before. I thought they were a huge retailer who was only counting sales and that makes me mad because the place, honestly, has the best prices. I walked in, I had a really specific amount of money and I couldn't spend more than that. I also had to have a foam mattress. I told that to the salesman and he quickly whittled it down based on what I was looking for and what my budget was. They were all foam and no hybrids but they still weren't a good fit for me. I was wandering around the store and I tried a bed in a corner which felt really great. I called the salesman over, told him I love the bed but that I couldn't afford it. He pointed to the sign that floor samples were on sale at half the price. It was closer to the range that I could afford.

My wife and I purchased a set of mattresses from Mattress Firm on 3/5/17. The set they delivered on 3/7/17 had a flaw in the top mattress and I had to send it back. My wife called the store and they said they would call the warehouse and let them know. She asked how soon we could get a replacement. He told her Saturday because they only delivered twice a week in our area. We thought due to the fact of the mattress being faulty this was a long time to wait. I would think they could have made a better arrangement but we were told it was out of the question. So on Thursday I got a call for the warehouse telling me that our mattress set would be delivered on Saturday 3/11/17 and we would be their first delivery.

Mattress firm was the only company that could get a whole bed to me the next day. And so, I purchased a queen size bed, a mattress, and rails from them. Their sales representative was helpful and friendly. Moreover, their delivery team put the bed together and they were great. Everything went smoothly. The mattress has been perfect and I've been sleeping very well.

We just moved and found a mattress online from Mattress firm. And so, we decided to order. While finding the mattress that we were looking for was easy on their website, they did not have a clear number to call in order to get somebody to help you with rescheduling. We realized on the day of the delivery that we weren't going to be in the house. And so, we needed to reschedule the delivery for the following day. Unfortunately, nobody would help me. Instead, they kept sending me to call the wrong telephone numbers. It was a nightmare.

My wife wanted a new mattress so we were out shopping and we walked through the door of Mattress Firm. They greeted us and they started going from mattress to mattress to see which bed we wanted. We got a mattress set and so far, we’re loving it. It was about 15 years since we bought one and we’re highly satisfied with their product.

I would never go back to Mattress Firm again. It started in November when I went up to the store in 3rd St S Jacksonville Beach with my warranty and explained to them about my mattress not being comfortable. The rep said that I should call the inspection company and get somebody out to inspect it. I did that and someone from the inspection firm came out. He stated that both the mattress and box springs were defective. He said that he has to take the pictures, measurements, and report up to Mattress Firm and that they'll call me within a week. However, I didn't get a call within a week.

The sales reps at Mattress Firm were very knowledgeable and helpful. They made it easy to choose what we wanted and helped us make sure that we'd made the right choice. We went with the Tempur-Pedic and the delivery was great.

Mattress Firm is the closest mattress place to my house and the sales rep who attended to me was very engaging. I bought a mattress and it has met my expectations. But, I'm not sure if it was worth the money because it's too expensive.

My wife and I visited the Mattress Firm store in Gulf Shores, AL. We were met by Andrew ** who was extremely helpful. Andrew was very knowledgeable, helped us find the product that best met our need at the best price. We would definitely recommend Andrew and the Gulf Shores Mattress Firm store.

Mattress Firm's location was convenient to me and I knew where the store was. So, we went in there and we found what we were looking for. Their salesman was friendly and easy to work with. I had it delivered and they set up the bed for me because I also bought a frame with it. Overall, it has been good experience and I would recommend it to my friends.

I had a good experience with Mattress Firm. We walked in and their sales reps were nice as is the quality of the product.

Pleased to have our issue resolved. Thanks you for stepping up and making this a very positive experience.

Purchased a Sealy posturepedic pillow top mattress Aug 27, 2016 from Sleepy's which is now Mattress Firm (which was in the process of changing when we purchased our mattress). A few weeks later the pillow top started to pull away from the actual mattress. Went to store, was told to call customer service which they told me I needed to buy a kit ($25 which they did waive the cost) to measure my impression, which I explained it was not an impression in the mattress but an imperfection. I sent pictures that were sent to Marshall Mattress, they forwarded them to Sleepy's then to Mattress Firm. I was told the warranty only covers impressions in the mattress.

Mattress firm was close by and so I decided to buy products from them for our grandchild and our daughter. Their sales representatives and delivery team did a great job.

My experience with mattress firm was very positive. We saw something that we really liked among the newer types of mattresses at one of their state fairs in Texas. We were going to Tucson and they didn't have any here. Then, we started talking about Tempur-Pedic mattresses and thought we'd go with that. However, we had the mattress for just four months because we decided it was too hard. So, we went with the softer mattress and we liked that a lot more. The process of switching out the mattresses was very simple. Moreover, the service was great. When we finally made up our minds, they helped us with the whole process and the mattress got delivered quickly. Mattress Firm treated us very well.

My wife and I purchased a mattress set from Mattress Firm on 3/5/17. The sales person Mr. Don ** was very polite, courteous, and helpful. Our mattresses were delivered on 3/8/17 but one side of the mattress had a seam coming out all the way down. I had to send it back and I was told it would be Saturday before we could get another set because they only deliver twice a week in our area. I would think that due to faulty merchandise they could bring out another one asap. Thanks So Much.

My husband likes our mattress because it's new but it's a little bit uncomfortable for me. It's too thin and not like the old-time mattress that you'll find at Zinus. But other than that, it's been a great experience. The salesperson was really nice and I'd recommend Mattress Firm.

The sales lady that I dealt with was really cool. I went to Mattress Firm for the sale, but because I’m a big guy, the mattress they had advertised wasn’t thick enough. So, she sold me another mattress which I could’ve bought from anywhere, but I got it from her because she was awesome. And amazingly, I got it delivered that same day. I recommend Mattress Firm, and I'm gonna be back there in a month or so.

We just had a terrible experience with their warranty dept when the pictures shows there's an issue with the mattress. We purchased a Radiant Firm in 2012 and the mattress started sagging in various parts of mattress. We stated have back and leg issues so contacted the store and was referred to warranty dept which is Mattress Marshals, Inc. They sent us a kit which took a week to get from Florida and we sent it in the next day. Today we find out that they deny our claim because of the frame system used for the bed. Now, this company did not mention that a certain frame was needed when we purchased and when they came to install it, didn't mention anything about it the one we had being inadequate. They charged us $99 to delivery and setup at that. This frame held our other mattresses without any defects/sagging/etc. Highly dissatisfied and upset. This is wrong.

My visit to Mattress Firm was one of the best customer service experiences I have had. My daughter and I were searching for mattresses as we were many years overdue. Sleeplessness and a sudden illness forced us to finally attempt to put our comfort first. We were directed to a great deal and was very excited about our purchase and a potential good night's sleep. Upon delivery, the workers only removed my mattress not my boxspring. I was at work so my daughter did not argue with them. I called the local store and was told that I would have to await for my particular salesman to return from vacation, however, it was acknowledged that there has been delivery problems.

We got an adjustable bed with a new mattress from Mattress Firm. So far, everything's been wonderful and great. It was definitely a good experience with the sales staff. I didn't feel there was any high pressure, which has not been our experience at a typical furniture store in the past, which was a very high-pressure, "You gotta close the deal now" type of thing. There was plenty of time to make the right decision for us.

Mattress Firm filled the new store in Shakopee and I saw mattresses and I wanted to buy one. Their salesman was very good and he wasn't really pushy. I looked at another Tempur-Pedic which was an upgrade from what we got but we're not gonna go that much. We ended up with a Sealy with an adjustable base and the delivery outfit was very good.

I went into a Mattress Firm location in Colorado Springs, CO and I was very pleased with the service I received on my first visit. I went in there on a late evening to shop around for mattresses. I found one that I liked and we set up an arrangement that I would come in the next day to pay for it and talk about delivery and such. I had been approved for a financing option through online and the sales associate told me that I would have to pay at least $64 that day which was perfect.

All I want is to exchange my awful nightmare Cloud Luxe (TempurPedic), and go back to a Rhapsody Luxe (TempurPedic). But Mattress Firm is giving me the runaround... since October 2016. I am a 7-8 year Mattress Firm customer. I had a TempurPedic Rhapsody for >6 years, and it was AMAZING (bought it from Mattress Firm). Because of an across country move, I had to give it away. I saved enough to buy a new TempurPedic, and got one through Mattress Firm at the State Fair of Texas. Over & over throughout the sale, and again after I signed paperwork: "You have 120 days, you can exchange." (Implied ability to exchange. Why tell me repeatedly that I had 120 days if there is no exchange?)

Purchased a mattress and foundation set online to achieve delivery in another state (gift for elderly father). Purchase was challenging as incorrect price initially appeared. Product was purchased and delivered; however, subsequent charge to credit card did not match the emailed receipts and invoices. I've been communicating via email with customer service since December (it is now March) and have yet to receive a phone call or any suggested resolution. While the product may be acceptable, the business practices, product charges, and customer service are inadequate and unacceptable. I have made multiple purchases from Mattress Firm but this is my last one! Very disappointing.

We have been Mattress Firm customers for the past 10 years. We tried a different company one time and we didn't like the mattress so we went back to Mattress Firm because of the quality. Their sales team is very good. They are helpful and not pushy at all. We have a good experience with them and with the mattress. We like it and we're satisfied. I will recommend their mattress if people ask me.

I went to Sleepy's in my local area and I have a nice salesman that I'm very comfortable with, Edgar. It was Sleepy's right before it converted to Mattress Firm. Edgar just sold me a boxspring and mattress for my home. I told them I'm purchasing a second home in Florida and that I will be getting four more sets. So I dealt with them locally and he arranged for everything to work out perfectly in Florida. Everything was delivered perfectly and it was a great experience. Edgar was very nice to work with and Mattress Firm made everything smooth sailing for me.

Because my father bought my sister's bed from Mattress Firm, I thought I'd give it a shot. The guy from Mattress Firm gave me a really good deal on the mattress out of all the other places that I went to. It was cheap. The guy also walked my best friend through all the different mattresses because she was looking for a therapeutic mattress. He have us lain down on them instead of sitting to see which one was comfortable. Then I told him my price range. He brought me over to the clearance section and took out each one of the mattresses that I had him choose. He also knew that I needed box springs too so he gave me the king size Hamilton and Rhodes for about $500 where they include the box spring. Then it got me sealed on the deal after that.

We have a king-size bed frame and needed a mattress for it. We drove by Mattress Firm and decided to stop there and check it out. And then, once we were in the door and the salesman, Chase, started talking to us and telling us about the mattress, he was so informative and he let us lay on the different ones to try out what we like. The young man was so knowledgeable. He sold us on buying it right then and there that day. He is the most incredible young man that ever walked the Earth.

I liked Mattress Firm's location so I got a memory foam type mattress from them. I'm a difficult customer, but their sales reps were really good. They were very friendly and helpful. The purchasing process was really easy and wasn't cumbersome. My husband loves the mattress, but we tried to compromise for his comfort so I'm still getting used to it.

We shopped at several stores and felt comfortable with the salesman of Mattress Firm. He was not pushy. He was also very direct in answering the questions we asked and didn't steer us one way or the other. We got two mattresses and box springs. Our order was delivered and the delivery guys were great. They showed up 15 minutes early, which is great. I went out to meet them. But they said, "Well, our protocol is that we cannot be early or late. Is it all right if we wait?" Perhaps they punch a clock when they get here. I understand some people might be upset if they show up early and they're not ready for them. But in my case, I was ready for them, so this was puzzling and I felt odd about it.

The sales guy was friendly and listened to what I needed. He was great. I'm happy with my Beautyrest Black. I had a good experience with Mattress Firm, and got what I wanted at a good price.

I bought a mattress, a box spring, a pillow and a mattress protector. The sales rep was very knowledgeable and helpful. He went above and beyond what he should have done and he was a very nice gentleman. I really appreciated all his help. However, I wasn't happy when I went to pick up the product. They said they had one left at the warehouse and that they're open until eight. I picked up my truck back home, drove to the warehouse. I waited there for an hour and a half because they can't find the mattress. Two days later they called me, they said they found the mattress. So, I had to drive back to the warehouse again and go load it up and take it out. I should have had it delivered for free. But that's the only thing I'm unhappy about.

We needed a new mattress. My neighbor had bought one from Mattress Firm and she was happy with hers. We were at Menards that was across the street and it was convenient. The salesman was knowledgeable but he wasn't in your face, which we really appreciated. We got the mattress and box spring. The delivery people were on time. They wore booties so they were very careful about the carpet and stuff in the house. They also took the old stuff away. Everything met my expectations.

We've been buying all our mattresses from Mattress Firm for years. I purchased another mattress for my son recently to replace the one we bought for him eight years ago. The sales rep was excellent, very friendly and helpful. They weren't pushy and that's what we liked about it. Also, we knew what we wanted to spend and it was Presidents Day weekend so, he informed us of whatever promotions that were going on in the store and we got good prices. We picked it up and the quality is great. I'd recommend them.

When I needed a new mattress, we walked into Mattress Firm and their sales reps greeted us. We told them what we were looking for and they showed us a couple of options, and out of those options we found the one that we were looking for. I got a really firm mattress from from them. It was the firmest mattress in there. We were paying cash for our purchase and had our product scheduled for delivery, and it arrived the following day. We didn't even have an old mattress and were waiting for the new one. The people who came to our home were two young, polite kids. They did the job, and were in and out quickly. They asked us if there was anything else we needed. The mattress I got definitely meets what I was looking for and I would recommend Mattress Firm.

The sales rep of Mattress Firm was friendly and knowledgeable. He asked us what we liked and didn't like about certain ones. And, he would steer us towards what he thought we would like. The first one they brought had a big lump in it. So, they had to bring another one. We got the second one which had no lumps in it and we liked it. Overall, it was a good experience.

I love my adjustable bed from Mattress Firm. Zack, the sales rep, was awesome. He walked us through it and told us what the bed would do. My brother had bought a mattress from him, too. However, I don't like the way my pillow, which I also purchased from them, stays cool for a few minutes and then goes away. Other than that, I love sleeping on the bed. I wouldn't trade it in for anything.

I liked Mattress Firm's quality and value and also the price of their products. I got a queen mattress and a box spring, and my experience with their sales rep was very positive. He worked with me on finding what I needed and wanted. He also worked quite a bit with other locations because I had just moved here and had no bed. I needed a mattress asap. He really worked with me to get the bed delivered the next day, even though he had to go somewhere else to get it. The mattress is very good and I'm very satisfied.

I needed a mattress so I went to Mattress Firm and bought a mattress with protector. Had a good experience with the sales rep. He was very attentive and he explained to me what the firm levels are. The delivered product is pretty good and I'm actually happy with it. I didn't expect the mattress to be comfortable. I've had it for about three months and I've been sleeping well. I had a soft mattress before and so I got something more firm based on the recommendation from the salesperson, which made sense. I would definitely buy from Mattress Firm again.

The sales reps of Mattress Firm were friendly, helpful and not too pushy. I got the mattress and the box spring. When I brought it home, they set it up. The thing was when we were in the store, I could sit on it right. And then when I got it home, it was up so high I couldn’t even sit on it right. So, I called them and the rep was very good. He gave me the new frame to put under it, with no charge. So, now I can sit on it and my feet reach the floor. I’m old and I was worried I would fall.

Mattress Firm did some fundraising and community involvement with the company I work for so I got the mattress, box spring, pillows and mattress cover from them. I had excellent interaction and great service from the salesperson there and our kids were treated well. The delivery team delivered and were excellent at it. All around it was great. I'm very satisfied with the experience. I'd really recommend Mattress Firm and would definitely go there again.

We bought a Queen Size Simmons Beautyrest set 5 years ago from Sleepy's. The mattress developed a structural problem with its sidewall. We called the warranty department, had it inspected and was notified we would be receiving a full credit. We went to our local Mattress Firm store and had the pleasure of having the store manager John ** assist us in finding a replacement. After trying a dozen or so beds, I asked John which mattress today was the equivalent of our old mattress and he showed us the equivalent. The cost difference was over $1,000, which I could not afford. After talking with John, the warranty departments of both Mattress Firm and Simmons we received the equivalent mattress for only the delivery cost and taxes. That was great customer service. Great job John, Mattress Firm and Simmons!

I was sold a dream not a mattress. I purchase my mattress in 2013. In about a 1 year this mattress started to go downhill so I finally decided to contact the claim department. Just to make a long story short after their claim of not have a copy of the receipt and not getting the receipt when I faxed to them. I just decided to pay for someone to come out and look at the mattress. When I finally call back to see what were they going to do their claims are that I have a stain on my mattress. So my warranty is void. There are no stains on my mattress. I checked before someone came out so all of a sudden a stain appear. It would not be smart of me to clean a stain before someone to come out. Then I was told to contact the mattress pad. This is called passing the buck. So will never refer Mattress Firm to any friends or family. I really would like to sleep not daydream about sleeping.

Mattress Firm experience: 2/18/2017 Go to Plymouth Meeting PA location, sales associate Mitchell ** sells us a Hampton & Rhodes HR300 and Full size Bunkie board. He understands that this is for our two year old and confirms that this will fit a full bed frame that we have. 2/23/2017 Bed and Bunkie board arrive in the store and inquire about paying for delivery. They cannot accommodate it until Sunday, so my husband takes off the day and rents truck to pick it up on Friday.

We were last minute shopping and we needed a mattress. Mattress Firm is the only place I always hear about where to buy mattresses. We had family members that purchased from them. And, I had a good experience with the company. There were two big guys from the delivery team that helped set up. It was super quick. The bed is comfortable and I enjoy it.

Mattress firm had the best price and quality. We bought a mattress and box spring from them. Their sales representative took us through a couple of different choices and got us the one we wanted. Also, he wasn't pushy at all.

After about a year the pillow top in my $3000 Stearns and Foster mattress formed a gully where I sleep. This created a back issue when lying on my back. Have to constantly turn and twist to get a good position. Sleepy's, now Mattress Firm has ignored my requests to fix the problem. Don't believe their promise to make good on the merchandise. I paid too much for this annoying uncomfortable pillow top. Can't even speak to someone about pro-rating the unit for another - they don't answer my emails or phone calls! Lost my receipt but they have my account on file.

I had a fantastic experience with Mattress Firm. I bought what they had to offer and got a Sealy Posturepedic Pillow Top Mattress and box spring. The sales rep asked what we were interested in and we told him. We narrowed it down to about three different choices and from there, we picked what we wanted. He told us the differences between the three and we chose what we wanted as far as comfort and price. It went very smooth. Then the delivery experience was great. I didn’t have to do a thing about it. I just showed them where to go and they did it all. We'll go back when the time is right to get another mattress. I will definitely give them the first shot at winning my business again.

Mattress Firm had a specialist call and work with me on the warranty issue. I am extremely pleased with their professionalism and the outcome. The specialist worked with Sealy to get the warranty approved and I received a full credit for the mattress.

I had Sleepy's before but they do not have a credit card from them and I needed a mattress. I had bought some from Mattress Firm before and I went back to them because they change the mattress firmness to sleep. The rep was really good. He even held the mattress in a box away for me because it could go to somebody else. So I came in and got it picked up myself the next day. It was a very easy, nice and simple process.

It was convenient to buy from Mattress Firm when we got a king size support mattress from them. When we went to the store, we only knew we wanted a king size but we didn't know what so the rep showed us the different types of hard, medium and soft mattresses they had in store. We laid on them, tried them and it felt good. Mattress Firm was very good, they did what they said, and delivered on time. The mattress is fine and it feels okay so we're happy with it.

I am 4 months pregnant with twins and just moved into my new apt. I ordered two beds from Mattress Firm. A king size and twin size. The salesman was very nice and I told him I wouldn't be home but my 15 yr old would be, he said ok. So her and I left on the hardwood floors last night because they were delivering my bed this AM, however, my daughter calls me at work and says the guy won't deliver because she isn't 18. I speak to the guy and he says he can't. I proceed to ask him for his bosses number but he doesn't know it. So while still on phone I tell him to hold on while I call someone from my job phone. The person tells me yes, they will come and arrive in 10 min. The guy tells my daughter he cannot wait 10 minutes. I tell him, I have purchased property in his truck and he cannot wait 10 min? He then got nasty with my kid and threw the phone at her which fell on phone because I heard it. I then call the store to inform them.

We order a mattress from our local store in Fairfax Va for delivery to an address in San Diego CA. We chose Mattress Firm because they said this was no problem, they have stores and a warehouse in San Diego. The mattress was purchased on 2/19/17. We were told delivery would be 2/25/17 and that we would get a call and an e-mail the night before with a better time estimate. We paid $1,340 including Red Carpet Delivery Fee of $59.00.

I bought a mattress that's got a memory foam in it and it's wonderful. The sales rep was nice and sociable. He was a great salesman and answered everything we asked. I had the mattress delivered to my home and they did it nicely and politely. They didn’t give me any hassle. I’m 100% satisfied with the mattress and Mattress Firm is a great company to deal with.

The bed is okay for me, but my wife's not sure if it’s gonna work out for her. We got the bed because my wife's hips were hurting. But since her hips are still hurting, we got the memory foam too. We'll see if that's gonna help. So as of now, it’s not yet helping her.

Mattress Firm had a little bit of a deal going on and I had had my bed for a long time so it was time to get a new one. I got their king size bed and it's comfortable. The manager was good to get along with and he was handling the customers well. I liked him. All in all, my experience with Mattress Firm has been very good.

My bed was 15 years old so it needed an upgrade. I bought a bed from Mattress Firm thinking that I could wake up on time for work and get a good night’s sleep. However, I had to wait three days for my bed to get there. Then they brought me a King instead of a Cal King. At that time, they already threw my bed outside, out on the ground, so I wasn't going to have them put my old bed back inside.

I got a queen sized bed and a pillow from Mattress Firm for my son and he loves it. He's very comfortable. At first, the reps showed my son different beds, their differences and sold him on pillows. They've been friendly and helpful, so both my husband and my son have been very pleased.

I've owned the same old bed for a lot of years but Mattress Firm's adjustable bed is absolutely more comfortable. I fall asleep every night with it. I'm really happy with the bed and the service that I got. The sales reps did an excellent job.

We met all the criteria required in Mattress Firm's Low Price Guarantee. Our salesman processed the paperwork January 16; today is February 22nd. The Guarantee states that your card will be credited OR you will receive a check within three weeks. There is NOTHING our sales person can do but post a ticket to corporate stating they are late. NOTHING HAPPENS. There is NO WAY for a consumer to reach anyone at Corporate. We are disgusted with the lack of action and information. NOT HAPPY! Right, what are the odds they meet their "Not Happy" Guarantee? NOT... If you have a choice, buy elsewhere!

Bought a mattress that has a 10 year warranty. After 3 years the mattress sunk in on my side to the point felt like I was sleeping in a hole so I called them. They sent an inspector which I had to pay about $30 (I think). He came out and performed his inspection in which he admitted that the mattress was beyond the normal wear and tear but said he only gathers the information and submits to the company.

Mattress Firm was one of the easier stores to get through as we didn't have a lot of choices in the city to look for mattresses. I got three mattresses, some box springs and also a frame and the sales reps were really nice, offering us all the different options between price and performance. During delivery, however, everything fell apart.

I have bought two mattresses from mattress firm. The first one was back in 2012 at a sale. After a year the mattress and spring boxes became very noisy and squeaky. I filled out a warranty form and emailed it and after paying $25 (I am still not sure for what!??) and waiting 40 days without even checking on the mattress to see if we damaged it or not (heck we might as well spread paint on it and apparently it didn't matter to them), they gave us store credit to the amount equal to our original purchase minus delivery. So to summarize the first experience with warranty: mattress broken after 1 year, after 40 days of paperwork and paying a random fee of $25, we got store credit but we lost another ~$60-100 for delivery. Of course with store credit we were stuck with Mattress Firm so we bought another mattress and spring box and frame for ~$625 with an apparent 10-year warranty!

My boyfriend went to Mattress Firm, then he showed me the bed. Everything was good. The sales rep was nice and helpful. He also showed us the better deals. It was a good experience and I would recommend it.

Mattress Firm's proximity to my house and availability led me to buy a mattress, bed cover and mattress pad from them. The salespeople were great and I had a good experience but I didn't like the product I purchased as it wasn't as I thought it would be. So I returned it and the process was very easy and I was very appreciative.

Due to its location, I bought a mattress, box spring, and a bed frame from Mattress Firm which we carried away. Their sales representatives were knowledgeable and friendly, and my experience with them was good.

We needed a new mattress so we decided to go to Mattress Firm. The sales guy was very knowledgeable and pleasant. We got the adjustable bed and it's very comfortable. We enjoy it. Now, I'm not tossing and turning my body like I used to.

I heard good things about Mattress Firm and one of my friends bought from them a couple of months ago. He said the prices were good and when they delivered, everything was very professional. As soon as I walked in the store, I was helped by a guy at the front desk. He walked me around what I liked, what kind of firmness I needed and told me the prices. Everything was good. I got a regular king sized bed mattress and it was delivered.

I purchased a mattress and box spring from Sleepy’s before the deal was made for them to sell to Mattress Firm. The sales representative in the store was great. However, the experience with the dispatch was awful and they loosely blamed the transition from Sleepy's to Mattress Firm as the screw-up. I arranged with the store a date that worked for me originally. Once they missed that date, I rearranged with the store for a time that would work after I got off of work and that's after 5:00. They agreed to that and then I got a call from dispatch saying that the mattress was gonna be there at 3:00. But I couldn't be there at that time.

Mattress Firm had a MLK day sale and I took advantage of that. I walked into the store and there were two sales reps who greeted me. One of them took the lead and asked me if they could help and what I was looking for so I told them. Based on my budget, she showed me the value section, and then we started with the mid-grade and tried about five or six different mattresses. I got to lie on all of them and test them out. I got the Hampton and Rhodes which came with box springs and I got the upgraded version. It has a gel on top and it's really comfortable. The delivery guys came right when they said they would.

Mattress Firm was the closest and cheapest place that I could find so I got a mattress, a box frame, and a bed frame from them. The sales rep was very nice and worked with me in trying to get the price down to a point that I'd be happy with. The delivery team showed up on time but the box spring was damaged. I was able to get that replaced but it is sagging a little bit again. When I sit on the front of the bed, it bows down a little bit. Nevertheless, it was a very easy experience.

I purchased a mattress from Mattress Firm in July, 2016, within weeks we notice the covering on the top mattress wasn't smooth. It had buckle. Not wanting to go through the whole sales process, we decided to wait, hoping it would smooth itself out, and it got worst. So we finally went to one of your stores, the store we originally purchased from had sold out to another company. I have the receipt and the other store gave me your Customer Service number. So I called.

I was looking for a mattress and have been seeing Mattress Firm stores around so I decided to stop in one of their stores and look around. I initially got a bed for my kid and it looked pretty good. He had a twin crummy mattress that I got from Menards and it was falling into the middle. The salesman told me they call them prison mattresses because they are the cheap ones. Now, he's got a queen and it's a lot nicer. He's real happy with it.

We heard of the good quality and prices of Mattress Firm and so we purchased a king sized Serta bed from them. The sales representative was very knowledgeable of the product and helpful with all of our questions. He let us try all the beds out for size and see which one we preferred until we settled on one that was within our price range. So far, my wife and I are happy with the bed. Mattress Firm's price is within their industry. They're comparable to everyone else. I've had a very good experience and I would definitely use them in the future to buy any of my other mattresses. I would absolutely recommend them.

We've had Mattress Firm products in our home for about three years so we decided to buy from them again. This time around, we bought a queen mattress, two doubles, and a king. The interaction with the sales reps was easy. They were friendly, knowledgeable, and just knew what we needed and showed it to us. We weren't in the store very long which was nice. The delivery was fine as well. The team laid their red carpet down and walked in with shoe covers. All in all, my experience with Mattress Firm was fast and easy. We'd probably use them again at some point.

Our mattresses were 20 plus years old so we got new mattresses from Mattress Firm. My mother wanted a firm one, I wanted a soft one. The salesman was very nice. He gave us a pillow and told us to take our time. The yellows were firm so that's where my mom was directed. And I was directed to the blue or green. The salesman walked us through the whole thing. It was a very good experience. I sleep much better now so it's what I thought it would be.

I bought a twin mattress from Mattress Firm for my mom. It's my second purchase from them and I like that they are close to my home so it was convenient since we didn't want to drive far away carrying a mattress. The price is not bad, too. In fact, it's great. The sales rep was also very patient and nice. He showed me a few mattresses and talked about them. I chose the firm medium but my mom is complaining that it's too firm. I was gonna call Mattress Firm to see if I can get a softer one for her but I don't know if they have that option or not. Nevertheless, Mattress Firm is a good place to get a mattress.

I bought a Mattress Firm mattress, box spring, and frame. The sales rep was perfect. He helped us out really well. He gave us good deals and very good information about the mattress and what we would like and it came out to be a good buy. I'm happy with it. It's a great bed. I'm comfortable with it a lot better than my previous bed and I'd recommend it.

I purchased a mattress at Mattress Firm. Their sales rep showed me the different kinds of beds and recommended the different types of materials that I would be able to use and the different warranties that I could get. I'm still getting used to it. There's a four-month trial period and I may try a different product but I still haven't quite decided yet. Overall, they have very helpful customer service and very polite employees.

Mattress Firm was a reputable company and their store was nearby. We walked in and their salespeople helped us by recommending a couple of things to try out which we did. They were quite happy to answer any questions we had and we walked out of there in about 15 minutes. It was really easy. We got a queen size mattress and a bed frame from them. Actually, my wife may have bought something similar a few years ago from Mattress Firm and it was exactly what I expected based on that. Overall, it was a quick and painless experience.

I like the location of Mattress Firm, and the price and quality of their products, too. I've purchased from them three times and recently got bed frames and specialty pillows. The products that I bought from Mattress Firm are durable and work like they're supposed to. Also, the reps were attentive as best that they could be with dealing with the customers. And the sales rep recognized me, acknowledged me, and told me to look around. And once he was finished with the other customer, came and assisted me. He was knowledgeable and respectful throughout, as well.

When the delivery crew came to bring the bed, they didn’t bring the cords to make the bed go up and down so they had to reschedule and I got to stay in the bed for the night. The next day another delivery crew came, now with the cords, but then they didn’t have the box to plug it into so it took another night. I called and complained to Wilson, who was the guy in charge, and he said he was going to do his best. That day he couldn’t do anything. He called me the next day and was able to give me a brand new Tempur-Pedic adjustable bed compared to the one I was going to get with a different seller. He called me a bunch of times trying to fix things for me, so I felt like he was doing his job and trying to solve the problem I had. He was amazing.

The first product that we got from Mattress Firm was damaged, but we got our $700 back. The second one was also damaged. So, they upgraded us to another one, which was great. The first delivery crew set it all up and everything was fine. They flipped the switches to see if it worked. But they didn't turn on the massage and it sounded like a paint can shaker at Home Depot. It was so loud. But their crew was great and pleasant and they didn't knock on a picture. They didn't glitch the incline. They came in, did their job, and left. But when the second set of delivery people came, it all went south. They left my bed in pieces. After that, there was a series of phone calls and everybody jumped on board to make it right. There were four people who called me to try to rectify it and they did.

We needed mattresses for a second home and we had purchased before from Mattress Firm and had a good experience them. We recently bought 9 mattresses from them and overall, we're satisfied with them. We had our purchases delivered to us and it went smoothly. Since it was in the country and not in a major metropolitan area, they only deliver out there twice a month. We had a neighbor receive the mattresses for us. Everything met our expectations. It was perfect and exactly what we ordered. The beds are good quality products. We did rethink one of our mattresses and went to a different location just because we were shopping for other furniture and they had a Mattress Firm. The store manager there was awesome. She helped us make changes to our order. We were impressed with everyone that we met at Mattress Firm. They were knowledgeable and very helpful. I would recommend them to a friend.

Warranty department has dropped the ball three times. Salesperson explained the warranty department has changed and gave me a phone number to call. Called twice to set up a warranty inspection. Warranty inspector never showed up or return calls. Going on 5 months still trying to get a warranty replacement.

I've dealt with Mattress Firm before. They're local and recently, they gave me four options as places to purchase which are right here in our neighborhood. When I purchased a memory foam mattress, I went to a first representative and we discussed what he had in stock and what I needed. Then we discussed the price, I told him my range and he said that I should talk to the other young man. So I went over there but he didn't have what I needed. So they sent me to another gentleman who then had what I needed and not only did he have it, he gave me a good discount, too.

There's a Mattress Firm in close proximity to where we live so it was convenient to swing in and talk to the gentleman there who was good and helpful. We told him the mattress we liked then we picked it up. We got the regular mattress and we're definitely sleeping better. Our other mattress was 8-9 years old and it was a little too soft. Starting out, this one was more firm, which we like better, and so far, so good. It was what I expected, no problems, and everything worked out great. It was a pretty painless experience.

The sales rep from Mattress Firm wasn't pushy and he let us do our thing. We told him what we were looking for and he pointed us in the direction. He was excellent. So far, the mattress has been good and the service was great.

It was a Sunday and we needed a box spring. Mattress Firm was open so I bought from them and took the item with us. It's the first time I purchased from them and it's fine.

We've been in Mattress Firm before and liked the products and the reviews that we saw. The people who work there seem knowledgeable of the products and the sales rep that I talked to was good, too. We had a positive interaction and it all went really smoothly. The two gentlemen who delivered were good, professional, came on time, and did a good job, so I've no complaints. I got the king size mattress with the frame that raises the head and legs. The only issue I met is that it got two separate frames on the bottom and the foot on one doesn't raise with the synced one remote control and so I have to sync it. I didn't have time to ask for help about it yet but I don't think it's a product flaw.

I was around the area and I thought I’d go check in to see what kind of mattresses Mattress Firm offered. I liked one of their memory foam mattresses and their sales rep, James, was a really cool dude. He was good and explained my options and everything for mattresses. I told him what type of mattress I wanted, my range, how much I wanted to spend, and the size, and he was able to help me out. He also told me it would be better for the mattress to be delivered so I did that. The purchasing experience was easy. Everything went smoothly and I understood clearly though it took a little long for him to trim all my options down to what I wanted. I like the mattress very much. It’s exactly what I needed and the way I wanted it. It's really comfortable. Mattress Firm does an excellent business.

We went in the Mattress Firm store and the sales rep greeted us then we explained to him what we needed. I was looking for Serta mattress because that's what I bought for my son online from Macy's about a year and a half ago. However, they don't have any Serta mattresses so we tried different brands because my daughter wanted to try the mattress before we bought it. She chose the one that she felt good and then we processed everything. The sales rep helped me. We want it to be delivered as soon as possible so he scheduled the delivery on the first available day.

I like Mattress Firm's accessibility, with them having several different locations in the area that I’m in. I got a mattress, box springs and a metal frame. I went in their store and laid on several different mattresses and they explained to me the differences. I knew I wanted the cooling mat because it adjusts to my body temperature so I went in that direction. Their sales rep was very helpful and understanding. I had a couple of questions and he answered them right away. I never felt any pressure to get it today or anything of that nature. Overall, it was a very pleasant and easy experience.

My boyfriend and I purchased a "top rated" mattress back in August 2016. All of the things we went into mattress firm to buy a new mattress for, the sales rep stated this very specific mattress wouldn't do these things within the 8 years we are supposed to keep it. Well- it's February and the mattress is already doing all of those things. Creasing- bunching- super uncomfortable. We have back issues and this is the recommended mattress for us from the sales rep. I refuse to pay for a stupid claim since that's how they work apparently when this shouldn't be happening already. We were talked into the 90-day payment plan and it was the worst agreement we could have came to. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD on top of all of the misleading we were provided. I have contacted the BBB with this as well. I hope to have a solid resolution out of it. End of story- I will not recommend the company nor the Hampton and Rhodes Hana mattress.

While purchasing a twin mattress for my son all went well until the salesman said I had to drive and pick up the mattress myself. When I asked him if I could get it delivered he said "no". When I went to the warehouse to pick it up he said Mattress Firm does deliver! I plan to return my mattress and go to a big box store for a cheaper price as I am annoyed that I had to drive all over Wichita for a mattress that could have been delivered!

I would recommend Mattress Firm. When I needed a mattress, I got a Serta queen from them. Their sales rep was lovely and great. She was very knowledgeable and very helpful. She was able to fit me in the delivery schedule for the next day. However, I was going to call back to see if I could upgrade to a bigger mattress because the one that they sent me is more like a full than a queen. She said it was a queen, but on the side, my daughter said it says full so I was going to check with her. And I was going to see what the return policy was to see if I could go up to a king.

I was in the market for a Tempur-Pedic bed and Mattress Firm had just come to my hometown. I bought a mattress from them as well as an adjustable base. Their sales reps were very cordial and knowledgeable. Unfortunately I've had to leave town so I’ve only been able to sleep on the bed a couple of days but so far it is okay. The only thing I was dissatisfied with was the cover was dirty when I got it. Nevertheless, my delivery experience was great. I actually had to move some things around in the room and their delivery team were more than happy to help me do that. Overall, I had a great experience and it allows my fiancé, who’s a quadriplegic, to reintegrate back into our main bedroom so I’m satisfied. I’ve recommended it to a couple of people.

I visited Mattress Firm on Housely Rd, Annapolis, MD and Theresa was very helpful in assisting me in selecting the perfect mattress for me. She was patient and walked me through a process of elimination to determine the right selection. I would recommend going to her.

My mom purchased a bed for my brother from Mattress Firm and when I decided to buy my own bed she suggested buying one from them. When I walked into the store a salesperson named Scott asked me what I was looking for. I told him I wanted a soft mattress and a full bed, then he told me all the queens were the same price as the full so I went with it and he let me test a bunch of beds. I looked at all the awesome ones and it was super hard to decide, but Scott eventually sold me on the one that's like a riser platform which is amazing. I can see the TV better and I love it. I have the remote where the feet and head will rise so I could be in an inclined position. It's the coolest thing and I imagined it will last me a long time. I didn't know I could buy something like it.

The experience was with Mattress Firm was great overall but I might’ve picked the wrong mattress so I’m gonna come back and try another one. I asked for the hardest mattress and I don’t think I got it. Everything was fine their sales rep and the delivery people did everything right. I've recommended them to a friend.

When I heard on a radio advertisement that Mattress Firm had “specials going on”, I decided to buy a Tempur-Pedic adjustable split king from them. I like the bed and the salesperson that I talked to was very good. It's been a good experience.

We purchased from Mattress Firm previously, and we came back to get a full bed and box frame. The sales guy that we spoke with was very good. We knew what we were going for but he helped us narrow down the brands. The delivery guys brought it in, and they set it up. It was overall a very good experience. The service exceed my expectations. What we got was definitely what we wanted.

Mattress Firm was across the street from where I work. When I went in, Chris, the sales rep, asked me what kind of mattress I was looking for and I told him. Then he showed me different kinds and by its color and explained to me what more or less I was looking for. He asked the right questions. He also asked me about how much I wanted to spend, and I liked the first one he showed me. There were two of them at the store and both of them were very nice. The service was excellent.