Mattress Firm Reviews

I bought a Tempur-Pedic mattress from Mattress Firm. I like its price and the sales staff was very nice. But my back now is hurting and Mattress Firm said they couldn’t do anything about it because it's a mattress on the floor. Also, the mattress cover I purchased that's supposed to be a cooling cover is not cooling at all.

It was a good experience with Mattress Firm. Their sales reps were really friendly. Their mattress is not the top of the line but I didn't expect that and so far it's good.

James the sales rep at the Florin Town Center store was very helpful, courteous and patient. He try to understand our needs and help us get a good mattress. Also we found he was knowledgeable of his products. His customer service was great. Thank you James.

We bought from Mattress Firm at the spur of the moment. I woke up and I was tired of my bed. I told my husband I wanted a new bed and we chose a mattress. Corey, the sales representative, was patient with me and my husband because my husband likes the firm beds and I like the soft ones. The sales rep was good at trying to find us a happy medium. It's because of him that we bought the bed. We got a pillow top mattress with the box spring, a bed frame, headboard, the mattress protect and two HyperChill pillows. Everything was delivered except the headboard because it's still not in yet, but all the products we have been using have exceeded my expectations. Overall, it was a perfect experience with Mattress Firm.

I was looking for an adjustable bed and Mattress Firm had an advertisement on Rivers Avenue. So I stopped at Rivers Avenue to make the purchase at one of Mattress Firm’s stores in North Charleston. I got an adjustable bed and plush mattress for $7,500. The sales rep was a nice guy, but I had some issues purchasing it.

We needed a new mattress because I have back problems. Mattress Firm was the first place I saw and I got an adjustable bed with the massage and two pillows. The sales rep was well-informed. She went through a lot of different mattresses because I’m picky and she was there to help me. It took some getting used to but now, I appreciate the bed. When I wake up now, my back doesn’t hurt as bad as it did before I got it. I’m satisfied with the product and it was a pleasant experience.

We were looking for a bed for our grandson and we went to Sears. We didn't like what we saw there - the prices and salespeople who didn't know one bed from another. We planned on looking around a little bit more but we saw one bed that we thought was really nice at Mattress Firm. We were about to go around and check some more prices and the sales guy asked us if we would buy the bed if he would knock 50 bucks off its price. And we said yes. He was very nice and very knowledgeable. The bed was sitting up on the side and he brought it down and put it on the floor so that we could try it out. Then we picked up the bed and the same guy was there and he helped us load it. Our grandson loves the bed. It's very comfortable and he said that he can sleep good in the night in it. So it was a very good experience. If we need another bed, we'll be going there again.

Mattress Firm was a company that has a name recognition. I knew more about them than other mattress companies, so I felt a little more safe that they’re not one fly-by-night company. I got a queen mattress and box springs and it was a pleasant experience. Things went just as expected. It was delivered on time and well so we had absolutely no problem.

I purchased 2 full and 1 king bunkie boards from the Mattress Firm in District Heights, MD on May 20, 2017. After some consultation with one of the area managers in the store Patricia **, I determined I only needed 1. She returned the others to my card the same day. Today is June 7, 2017 and I still have not received my refund from this company! I have called both numbers for this company trying to speak with someone in customer service and I keep reaching someone in sales who cannot help me. The two numbers I called have the same voice prompts and you reach the same people only in sales.

We went to the store on a Sunday to purchase a new king size mattress. The salesman was a lot of help in picking the right one for us and bought a $1400 mattress on sale for $1200. Delivery was set up for the next Tuesday. The company text me a delivery time of 2:15 to 4:15 central time since it comes from Chicago. We live in Indiana, an hour difference which would mean 5:15. Waited till 5:45 and called to see where they were. The salesman very nicely looked at the GPS and which delivery they were on and said looks like probably closer to 7:00 so we said we were going to get something to eat down the road close and be right back. He said they will call or text when there on their way.

Mattress Firm was the closest store so I stopped by there and bought a Serta. The sales rep was really good and very informative about the product. I told him my price range and he worked around that and it was a good experience. The delivery wasn’t that bad. They told me they were backed up. So I left work early to wait for the mattress but they ended up not coming till later. It wasn’t a big deal but that was the only bad side of it. Overall, they were very professional and got me the product that I needed. It’s the perfect mattress for me right now and I’m glad I bought it and I wouldn’t return it for anything.

My wife and I needed a new mattress and a wide mattress foam. The sales rep from Mattress Firm was good and suggested that we get a memory foam mattress. We like the mattress but it doesn't seem to be helping my back.

Mattress Firm sells Beautyrest and we got two twin mattresses. My husband got a different one than I did but it was still a Beautyrest. He got the adjustable base and I didn’t. The sales rep was wonderful, very knowledgeable, and very patient. I couldn’t have asked for a better rep. She had sent me a base so high that I needed a step stool to get up on the bed. I called her and she immediately had a new base down here. We’ve been also perfectly happy with the delivery experience. The guys were wonderful. They were very efficient, very quick, and were here when they were supposed to be.

They give you a satisfaction guarantee so I bought a mattress and an adjustable base. I had the base and mattress delivered and was told the base would fit inside my current bed. After getting everything installed and going to relax that night as I'm adjust my bed I hear a crack. The adjustable frame cracked my $2000 headboard!!! Now I can't get a refund and I'm stuck with this adjustable base!

We had a previous purchase and decided to buy from Mattress Firm again. The sales reps were knowledgeable and helpful. We bought pillow top mattresses and box springs for our kids and had the items delivered. The cost and quality are well-matched. The kids love the mattresses and we like the one that we got for us too.

I had gotten a mattress from Mattress Firm before but I was totally unhappy with it. I went back to the old store and they told me to keep it a little longer to get used to it. I listened to them but eventually it felt like I was in a hole and it was hard to get out of bed. On another occasion I was in another area uptown and I went in a Mattress Firm store, just looking with a friend. I casually mentioned that I was having trouble with the mattress I had bought and the lady there said it could have been a fluke and that sometimes there may be one that's not made properly or had a shift. She advised me to go back and tell the store about it but I continued not to do it.

Bought a new mattress only for it to sag and have to be exchanged 6 months later. Worst customer experience I have ever had. Took over 4 weeks to get a new mattress. They did not want to issue a credit for the box spring even though it was defective which the manager at the local store agreed with. Upon receiving the new mattress after the warranty exchange was required to pay an additional delivery fee for new mattress of $80 even though the defective mattress, which only lasted 6 months on supposed 10-year warranty, was the company's fault. Had to go get the mattress myself in the rain on a day off. Took off work to prepare for an exam.

When we went to Mattress Firm, we spoke to a very nice man and told him that we wanted to buy one of the Tempur-Pedic mattresses. We then scheduled a delivery for our purchase. Their team was professional and courteous. They called ahead of time and delivered it exactly when they said they were going to. While it was a guest room mattress and we have quite a few uses of it, the product has been good. I would buy from them again.

I ordered my new mattress in store and have no complaints whatsoever with the salesman. Very knowledgeable and helped me find the mattress that best fits me. I missed the same day delivery by 20 mins., oh well, and wasn't able to have the mattress delivered until 6 days later. Jeremy, the salesman, said that wouldn't be a problem. I cleared up my schedule to make sure I was available all day so they could deliver it whenever it was convenient for them.

We wanted a bigger bed and we bought one from Mattress Firm because it was there. It's a mattress place that we went into and found. However, their sales rep was amazing. She answered questions for us and helped us in many ways we needed to be helped.

I have a new child coming to my home and I had a box spring and mattress but I didn't like them. I want a new one and ended up buying a box spring and mattress from Mattress Firm. However, I wasn't too happy with my experience there at all. I felt they were being a little bit racist towards me because of my last name. I walked through and waited to be helped. A male associate assisted me and when he asked me for my name and my last name to put in the computer, the female behind him looked at me and stated that I don't have an accent and that I should have one. When the associate asked for my address and cellphone number, the female continued to ask if English is my primary language.

I went to the Mattress Firm store primarily because they were having a closing out sale. I wanted to see if I could get financed because I do not have a good credit score. The sales rep was courteous and showed me all the mattresses on sale and told me about the covers for bedbugs, and explained me their leasing program, which I did not expect. I found it helpful, and it was a nice experience. I picked out the queen set and some of the bedbug covers, and they are really good. I am now sleeping a better.

I love mattresses and I love Mattress Firm. The lady that sold us our mattress was very nice. When we were buying one, She told my husband, “Just let me show you this one last mattress.” She went out of her way. We get in our bed and we fall asleep. I sit down to watch a program and five minutes after being in the bed, I fall asleep. My husband does the same thing. I've told my kids about Mattress Firm.

The Mattress Firm sales rep, Will, was super awesome and friendly. He definitely was very informative and I appreciated his honesty about price versus quality. It's good. The first week, the bed was way too squishy and I hated it but now I'm used to it and I love it.

They sent me out a mismatched set because they no longer sell Sealy, as Sealy dropped them when they took over Sleep Train. I purchased from Sleep Train for over 20 years and loved their beds and service, so I thought why not give them a try. When the set came, I was told Sealy would warranty the mattress even with a Beautyrest box spring. This was a lie. I spoke to Sealy to make sure. Trying to return the box spring has been terrible. Two weeks on the phone, I finally got Saad **. It was Friday. He told me to call him on Monday and he would process the return. I call on Monday and he only works Wednesday and Friday. I've tried customer service at corporate and they tell me I must speak with him. I tried calling again today and left on hold for 1 hour and 38 minutes so far. I'm fed up with this company! I will never recommend them or purchase from them again

It was our first time to purchase from Mattress Firm and it was a fun experience. Normally, my husband hates to look for mattresses, but even he was happy. The experience was very educational, too. I've learned a lot about different mattresses and what each is for, whether one is a side sleeper, a back sleeper, or a stomach sleeper. The manager was awesome and very gracious. She knows how to sell. As soon as she got us, we got to spend $1600 more than what we had intended to. We bought 2 box springs, 2 mattresses, and 2 pillows. The first bed kind of sunk in the middle so we returned it and upgraded. The bearing of the new one is still kind of out but it would pretty well fit on keeping it.

I purchased a Tempur-Pedic bed from Mattress Firm because of their pricing. The sales representative was good and he was very upfront. Mattress Firm has good customer service and our experience was pretty straightforward and enjoyable.

I had bought from Mattress Firm a few years ago and was pleased so I used them again. Their products were fine. My kids use the mattress we bought a few years ago and they’ve been very happy with it. This time, I went with my mother after I told her about Mattress Firm and I didn’t go in to buy a mattress but by the time the sales guy sold my mother a mattress, he sold me one too.

We've used Mattress Firm before and decided to buy from them again. Everything was good until they had said that the mattress was in stock and then I went to go pick it up and apparently it wasn't in stock. It was for somebody else that was pending pick up. Then the sales representative said it was going to be here on Wednesday for me. They call me on Wednesday and said, "Yeah, it's here but it hasn't been off the loading truck." So, I had to come back and pick it up on Thursday or Friday.

We were referred by my cousin to buy from Mattress Firm and I did a purchase on January 9th this year. I bought one king size and another queen size Tempur-Pedic, and the guy who sold it gave us a very good price. We ended up buying it, and I told him at the time of purchase that my parents will be coming, and asked what we can do about the mattress if they don't like it. He said we can go ahead and request our 120 days, and I said that was perfect. We didn't like the Tempur-Pedic and decided to exchange it. I went to Mattress Firm and there was a very nice manager. However, when I said we were going to exchange it, she said that they were going to exchange it, and that they were going to deduct or refund the price of whatever we're getting, but that there was going to be a $150 charge. I asked what it was for and she said it's for the delivery.

I purchased a mattress with a multiple year warranty. A hole developed in the mattress. I asked the store if there was anything they could do and they suggested if I pay $40 they would send someone out to inspect. When they arrived they said there was a definite defect and would replace the mattress. Someone would pick up in a couple of weeks another $90. When they arrived they changed their mind and said there was a stain on the mattress. When I made the purchase it cost $1100+. They said they would throw in an upgraded bed frame and protective cover which I used with my own cover. It was expensive and I wanted to protect my mattress, cost of mattress $1100+, tip for delivery $25, re-inspection $40, warranty expert $20. We tipped everyone who came into my home.

After initially being denied the claim, Mattress Firm confirmed that the mattress was defective. With a bit of runaround on their part, I finally did get a letter of credit for the full cost of the mattress. The letter of credit can only be used at Mattress Firm and for a mattress of equal or lesser value. No refund for a lower cost mattress and I will have to cover the difference for a higher cost mattress. I'm happy that this was resolved but still find the entire experience to be very unfortunate.

I received an excellent response to my concerns from the company and the have completely satisfied our issues. I gave them 5 stars but when we first raised an issue they were less then sympathetic. That being said they did come through with good customer service and I can highly recommend them.

We went mattress shopping and we knew what we wanted. We wanted an adjustable bed so we looked at Mattress Firm and the sales representative was very good. They had to replace the first one that we got and they did that without any problems. We got a twin one and the motor did not work right on one side for the first mattress we bought. So, rather than just trying to change the motor, they just replaced the whole bed. We had to wait for a couple of weeks. But we still were able to sleep in the old one and it worked. It was just very noisy. After the replacement, it's been fine.

Mattress Firm was having a sale and they were right next to the bank I was at so I bought a mattress with some pillows and a box spring from them. We went in and they weren't pushy. I tried the bed and they were comfortable. I realized that my mattress was like 60 years old. I said, "Yeah. Okay. I'll buy a bed." The bed is great and it looks nice.

It was time to get a new mattress and a friend referred Mattress Firm. He said they got a pretty deal on it, so I figured I'd go take a look at what they had on the floor and models they offered. As soon as we walked in the store, their sales rep walked over. He let us walk around and look at some of the floor models. He wasn't on top of us too much. And then we started talking about some of the deals they had and some of the mattresses. He then asked what I was looking for and the different types of mattresses I would be interested in. He wasn’t too pushy. The Mattress Firm I got is perfect and definitely nice. I love it and I have no problems with it. It’s comfier than the previous mattress I owned.

I got a call from Mattress firm and they provided $100 credit to resolve the issue. I paid $460 including taxes for defective mattress and mattress firm did not take it back.

Here is my story. I purchased Beautyrest Black Alexia extra firm mattress in 2015. I am very satisfied with the mattress, however, it starts sagging and I claimed a warranty. I chose to pay $39.95 for sending inspector home and the process went smoothly. I received warranty credit, which is the same amount I paid for Alexia, but it's just the beginning. Mattress Firm does not carry Alexia anymore, and similar firmness mattress I can find in store is Beautyrest Legend, which is around $1200 more than my original purchase. I don't want to upgrade mattress because I am very satisfied with Alexia. I did a little research and found Mattress Firm actually does carry a model called Calista, which is replace model of Alexia. I tried it in Sears and I am sure it's the same firmness as Alexia. Calista are selling in the MattressFirm.com for the same price range as Alexia but not in store.

We were at the grocery outlet and I told my husband I like to go over Mattress Firm and see because we were looking for a new bed. We went in there and they were really nice. They showed us what they had, the difference between one mattress and the other. The bed that we finally bought from them raises up and down. I've had surgery and I need to be propped up a little bit. It's just perfect.

I've shopped at Mattress Firm before when they were under another name and I was happy with the service. And this is the first time I purchased from them as Mattress Firm and I got a mattress box spring, pillows, and a mattress cover. Dealing with their representatives was a pleasant and professional experience. They were helpful in answering questions I had. The delivery people left the mattress on my first floor and I thought they would deliver it to the place where I needed it but I wasn't home at that time so maybe it contributed to that. Other than that, my experience was positive and I would shop there again.

I bought a ** mattress from a rent-to-own place, and they were overcharging by a crap ton. I don't even know the company who made it. And so, I had walked into the Mattress Firm place and the guy was in there. I told him how much I'm paying a month and how much the payoff is. Then he asked why am I paying on that mattress since it's probably a used mattress anyway. And I was like, "What? It is?" And he said that it is more likely. The one that I've seen at the display wasn't probably the one they sent me. Instead, I was sent a different mattress from one of their warehouses. I said that I didn't want that, and he said that he can get me a better deal on one of these bigger mattresses that are a lot more comfortable. It can be used, but they cleaned it as best as they can. It's better quality. I ended up walking out with that mattress that day.

This past weekend I stopped in to check out the sales they had for mattresses. The "gentleman" aka salesman was extremely rude and kept insisting that I purchase a new mattress that day. He wouldn't take "Not today" for an answer and as I was leaving I told him, "You just lost a sale." His comment?" I wasn't very patriotic."

Mattress Firm always held specials and I really like it. It was awesome with their sales rep, Brandon, and he was really great. He took care of everything and had a good knowledge of the products. They were very nice and easy to work with. It was a superb customer service. I bought a Beautyrest Hybrid and a Legget & Platt adjustable bed. So far, it's okay and I haven't had any issues. It was a pleasurable and pleasant experience, and I will recommend them.

I'm from Houston and that’s where Mattress Firm is from so I've always known about it. It was great with their sales reps and they were very helpful. Then, I had a delivery team and it was fine. Everything was good. I got a regular mattress and box spring and it's been great.

I needed a new mattress so I went to a discount store but got a damaged one. I decided to go with that because I didn't think it was such a big deal. I had a good experience with their very helpful salesman. However, I should have gone with the spring instead of the one. I'm still getting used to the mattress and it's still working out for me. I'm a spring guy and should have stuck with a spring. Other than that, they've got good location that was easy to get to. They were easy to talk to and I like the delivery people. They came to set it up at the same time as I wanted them to.

Mattress Firm was the closest store to my apartment so I bought from them. I bought a nice, firm bed that they sold me with a frame. The rep was awesome. He showed me all the different products and let me pick and choose based on what I felt I liked. He was also very knowledgeable. The guys that delivered it put it all together and I loved it. Mattress Firm did a good job and I'm happy with my product.

I have a 10-year-old mattress. I needed a new one and I started stopping in different mattress stores in my area. I stopped into Mattress Firm and I was surprised to see a nice mattress, Tempur-Pedic Luxe Cloud, at a reduced price. The sale rep Brian helped me through the process and he was friendly until I found out what actually transpired and then I was pretty unhappy and irritated. I asked him how much it was, the he ran the numbers and told me it's $2,700. I was super pumped because that was a significant savings and so I asked what's up with the great deal. He said that Mattress Firm decided that they're no longer being a Tempur-Pedic dealer and as a result, everything was on clearance.

We checked Sleep Number and the bed that we were looking for and we found it a lot less expensive at Mattress Firm. Their sales reps were good, really helpful, very informative and nice kids. We bought a King size mattress and the bedframe and it’s that one that elevates in the head and the feet. We’ve been satisfied and everything went good. We recommended them to some other people that we know when we were talking to them about our bed and told them we were happy with it.

I needed a mattress so I talked to Dan who is Mattress Firm's salesman. I've known him and he's a very good fellow. I asked him what would be a good quality and he recommended two and we went with the more expensive one. I ended up buying a mattress, a box spring and a Harvard frame. It was great and he was very helpful. It was quick, easy and they were very polite when they delivered it. It was a good experience all around and I'm very pleased.

Mattress Firm had a sale going on and I purchased a second time from them. The first time, I bought a twin mattress and box springs. I did some shopping around first and the salespeople were all great.

We needed a new mattress so we bought one from Mattress Firm. Dealing with their reps was nothing over the top. My only issue was that the wrong mattress was delivered. We got the correct one and we've only had it for a month but the mattress already squeaks, which I'm a bit perturbed about.

We bought a mattress for our daughter at Mattress Firm. She said, “I wanted that one,” and I paid the bill. Their sales rep was good. He explained everything to us. We had to change delivery and that was good too. Those guys were fast. They're in and out of the house in minutes.

When we bought our mattress, it was marked at about $900 and we were able to talk the sales rep down to $600. When we went to close out, the salesperson called his manager and then told us that he’d get in trouble if he gave us the mattress at the price promised, but that he could give it to us in a package including a mattress protector and a pillow. We didn’t even want the pillow or mattress protector, but if it’s for the same price then we thought there’d be no issue.

Wow! April called me immediately after this review and worked with me on a resolution. She located a replacement mattress for me scheduled delivery for the next day! I really appreciate the turnaround in service and will shop Mattress Firm again. Thanks, April!

We bought the Gladney Hybrid foam king mattress a week back and an adjustable base to complete our sleep set. The mattress is pretty good. We like it. A day later I see this advertisement on a competitor's website that lists the same adjustable base that we bought listed at half the price of what we bought it for. We went to the store to show the advertisement and have the low price guarantee applied on our purchase. The salesman was cooperative and he said he will talk to the manager and get back to us. The next morning he called saying the item they are selling is a refurbished item. I said ok and called the competitor store and got a response from the store that it is a new packaged item that they received just yesterday. The same is published on the website. So I called the salesman at Mattress Firm again to tell him that it's a new item that is being sold for half the price.

Purchased a Serta mattress from Mattress Firm in January 2017. It has a 10 year warranty. Soon thereafter the new mattress got lumpy. I returned to Mattress Firm and they told me it would cost me $24.95 for a "Do it Yourself Inspection Kit" or $39.99 for someone to come to my home from Mattress Firm to inspect the mattress. I paid $24.95 and received the very complicated instructions and kit which when completed with pictures I would have to upload to my computer and send it to Mattress Firm. I did that.

My wife happened to stop at Mattress Firm, checked out their product and liked it. We bought the Beautyrest Black Mattress. The sales rep was very pleasant, knowledgeable about the product and he answered every question we had. He showed us different models and let us try each one of them out. When we set up the delivery, we didn’t exactly know when we were going to get the mattress delivered. So he told us to inform him when we wanted it delivered and they'll do it. Once we figured out the date, we let him know and it was spot on. When they told us they were going to be there, they were there. It was a great experience and if I ever have a need for a mattress again, I’ll definitely return there.

Mattress Firm had a decent price and it went very well with the sales reps. They were very informative and friendly and the delivery also went well. It's a decent mattress and I'd recommend it.

Mattress Firm is convenient and they’re right here where I live. The sales rep was fabulous too. When I walked in, he helped me out, and then I paid and was out the door. It was probably the easiest purchase I’ve made in a long time. It was painless and everything was very professional. They delivered when they said they were going to, and all the way around it's a good experience. We bought spring type, pillow top and my son thinks it’s perfect so that’s all that matters.

Purchased mattress and base, set delivery for 2 days later. Sales representative delivery driver would call when on way. We also had a 4 hr window so we were home. I got a text stating they would arrive within 20 min (I had been tracking the truck all day on app) so an hr goes by with nothing, no mattress, no phone call. Call store. They say truck is done for the day, drivers knocked on our door with no answer!! Liars!! So next day district Mgr delivers in a pickup truck and indicates I should be grateful he was doing it as any other stores Mgr wouldn't. Come on... I'd hope any other store would just deliver on day scheduled that I stayed home! He only did this after I called store and requested he call me! Bad attitude and clueless about business!!! He wasn't concerned about delivery snubs reflecting on his company! Hilarious???? NEVER recommend this company especially considering there are so many mattress stores!!! Nightmare...

I've always bought from Mattress Firm. We just bought a new mattress and the purchasing experience was quick and to the point. I knew what I wanted, the sales rep helped me get it and I walked out of there. Everything was smooth.

I bought a Mattress Firm because of my back. It was the second bed that I purchased from them. Their salesperson was great. I had the delivery team set up the mattress and they were on time and courteous. The mattress I got is a regular mattress that’s adjustable. So far, it’s holding up. It’s also helping me with the back pain where I adjusted. I have to sleep off with it.

I bought a mattress from Mattress Firm before. The sales reps were very helpful and the delivery personnel were professional. It was a good experience and the product has been fine.

After my review here I am happy to say that my bed was replaced at no charge and it was a quick and pain less process. Thank you Mattress Firm and Stenio for the effort and for listening.

We have a new mattress purchased from Mattress Firm. We recently had an independent inspector come and inspect the mattress. During his inspection he stated that his findings are consistent with a product failure and a replacement was warranted. Today after calling 2 times to ask about the results we received an email denying our claim due to incompatible foundations being used. THEY ARE THE FOUNDATIONS SOLD AS A SET WITH OUR MATTRESS. Our frame has a center support as required by the manufacturer.

The Mattress Firm sales representative was very pleasant. I got a Serta mattress and one of those beds in a bag for a good sale price and the quality is nice. The Serta is a little harder than I thought it was gonna be. I asked for a medium but it is a little too firm, so I’m hoping it breaks in a little better. I came from a Tempur-Pedic, so maybe it’s feeling a little too hard too for that reason but it’s certainly not a medium. But overall, my experience was pleasant and efficient.

I wanted to get some sleep so I bought a box spring, a queen mattress and a frame from Mattress Firm. Their sales rep showed me the stuff and went back to his desk. If I had any questions he came over right away and answered them, then left again. He wasn't pushy nor did he hang over me and hover like a bumblebee. However, I noticed that the side of the mattress that I lay on is starting to get really flat and I've only had it for a little over a month. It's also not as firm as the other side. It has a 20-year warranty on it but I'm not paying $150 for them to come out and replace this when I've spent $1,000.

I have had my old mattress for so long and I was definitely having some problems with my back. It was time to get me a new mattress. Mattress Firm is closer to my house and I went in to try to find me something. But then when I got back home, I felt like it was too soft, so I went back. The sales representative really helped me. I said, "I went to one of your other Mattress Firm stores that was over that way, and he let me try things out. And then he told me to go back". And I said, “Well, this is the one I should have gotten.” Then he explained to me how they had that warranty and then they went on and switched it for me.

I’ve bought from Sleepy’s in the past and recently got my third mattress from them. The representatives in the store suck and they weren’t looking to negotiate but when I brought my wife back, the price had went down over $500 from one weekend to the next. But when I ordered the mattress online from one of the telemarketers, it was a totally different experience and the transaction was great. The representative called me back, met my needs and did the right thing.

We had our new mattress delivered less than 2 years ago when this was still Sleepy's. Our salesman told us our mattress was covered under a Sleepy's warranty IN ADDITION to the manufacturer warranty. In less than 2 years time one half of the mattress sags nearly 1 1/2 inches while the other half is fine. When we initiated a claim, a company called Mattress Marshals sent us a kit which proved this. The mattress is on Sleepy's support system, and has no rips, tears, or stains that can be used to blame us.

We had 10-year old Tempur-Pedic mattresses that needed to be replaced and Mattress Firm was in the area and covered this brand. We bought two Tempur-Pedic mattresses and they met our expectations. It was the first time we purchased from Mattress Firm and the sales rep was knowledgeable, professional, confident and polite. The delivery was handled quickly and professionally. The delivery team was on time and cleaned up after themselves. We’re happy with Mattress Firm and we'd do business with them again. It was a quick and easy experience and we got what we were looking for at a good price.

The Mattress Firm representative was a low-pressure sale and he asked some questions that steered us toward the right location to start because of all the different options. He left us alone to check out all the different mattresses and made himself available to answer questions. The showroom is awesome. The way it's laid out with all the different models available and is color-coded made it easy to pick a type of firmness and then try all the different ones. The regular mattresses that we were looking at were at high end when it comes to pricing. We ended up buying a floor model and the sales guy didn’t bother that he would have gotten less commission on that versus selling a brand new model if it's commission-based.

I purchased adjustable twin XL beds and mattresses at the Houston Livestock Show and Rodeo. The reason I went ahead with the purchase was because I was told repeatedly that I could get ALL of my money back if I was not satisfied. There was absolutely no risk. I signed the documents thrown in front of me, but was only given copies of the invoice and billing information. I was NOT given the Mattress Firm guarantee page. So I am still thinking I can return the base and mattresses after 4 Months, not 100 days, again, deceived.

I bought a box spring and a mattress through Mattress Firm. However, their representatives forgot to tell me that the window for delivery was at 2:00. And then there was a mix up on that set up so I didn't get the mattress when I needed it. Instead, it came a few days later but they took the delivery fee off. The product meets my expectations and I'm very satisfied. I would buy from them again.

We bought from Mattress Firm before. This time, we got two mattresses and platforms from them and the sales reps were good. However, the delivery team was disgusting. We ordered one of the mattress covers and the delivery people didn't have it. Then one guy said, "Here's the invoice. That's all they gave us and that's all you get." But when the mattress cover came in, they gave us a call, and I went and picked it up. It wasn’t a big deal going because the store isn't that far from my house. Overall, it was a good experience.

I bought a mattress in a nearby Mattress Firm when I got a new apartment. My mom was also in town and wanted to get things done fast. What I got wasn’t the cheapest but the price range was good. The sales representative got a great deal and timing. The mattress was wonderful, I’m enjoying it and I don’t even need a mattress pad. It’s reliable and Mattress Firm was able to do everything they said they would. Everything’s good and I have no complaints.

We moved into our new home in March. With EVERYTHING brand new, brand new home, brand new furniture, brand new EVERYTHING. My boyfriend, son and I kept waking up with bites all over and we didn't know what it was. I finally changed my sheets to white sheets (since they were previously red) and this morning alone I killed 5 bed bugs. So now we know the issue. Mattress Firm needs to fix this problem IMMEDIATELY because I am going to go to Business Bureau about this if it's not corrected. How disgusting! I'm extremely pissed that we purchased a brand new mattress for almost 2000 dollars and we received BED BUGS!

Mattress Firm is quick, friendly, and reasonable and they are the only one who would help finance me and that went fine. I bought three full-size, regular mattresses from the sales representative who was a sweetheart. He tried to help me out as best as he could and he did. The delivery team arrived before time and they were nice, sweet people. My boys love the mattresses.

I purchased a Tempur-Pedic mattress from the store that was located near our house. The Mattress Firm purchase experience was fine but everything took a while. There was a problem with the delivery, so it took about three weeks before we got the mattress. Once it came in, they didn’t have the right size box springs and then I had to return it since one of our family members had an allergic reaction to it, and that was a slow process too.

I had looked into Mattress Firm a couple years ago for some mattress then I decided to get one from them this year. The sales representative was a nice guy and very polite. It’s thicker and more comfortable. I like it and I sleep real good on it.

We purchased a mattress (which we love, and it is the reason I gave them 2 stars) as well as a headboard, footboard, and rails. This was on April 4th. We expected delivery in two weeks. When the delivery guys showed up, they told us that our salesman had apparently ordered the wrong headboard and they couldn't make it work.

I bought a Simmons Beautyrest mattress less than a year ago from Mattress Firm. Within a few months, the mattress had a 21" perimeter that was firm and then the middle was like a canoe. You literally have to crawl up and out of the canoe to get up. They replaced it at the end of September and this one is the same. I am the only one in the bed and I weigh 145#. I have had a backache since I bought this bed! They sent a specialist out to measure the bed depressions. I told him to lay in the canoe, but he did not. Now I got a letter that says, "Your mattress is fine." I basically threw away $1000.00 and Mattress Firm found it! I pass a Mattress Firm on the way to work and it makes me nauseated, or it could be my constant backache. Do not buy this mattress, or buy from Mattress Firm.

I got one of their Tempur-Pedic mattresses that was on sale because they were discontinuing it. Their price was good and the sales representative was great. He was very helpful and followed through.

I had purchased from Mattress Firm a few years ago and this time I purchased a twin-sized, regular mattress for a bunk bed because unfortunately, I had a mattress that was destroyed. The sales representative was very polite and well-knowledgeable. The bed worked for what I had needed it for. I’m very satisfied.

I had purchased a new mattress and box spring from a company that was acquired by a competitor that was acquired by Mattress Firm. The first Mattress was inspected and replaced by Mattress One. When they inspected the mattress they found that the Mattress wall collapsed. We went to a store as directed and they provided us full credit and we bought a better mattress for an additional $800.00.

We needed a mattress and we happened to be in the area of Mattress Firm so we went in to take a look. The sales rep was very helpful. There was no pressure and the experience was easy and positive. We purchased a memory foam mattress and some pillows. I've been using the set on a day-to-day basis and it's good. I'm happy with it.

The Mattress Firm salesman was very knowledgeable on the product, but he did not show us the complete mattress and the sample to really show us how the mattress works. We saw the twin, but then when we got the queenBeautyrest mattress, we experienced the same that they go down in the middle. So, we had to call again and change it for another mattress. They should have the sample of the mattress they’re selling on the floor. It was not so convenient that I had to send an email and I had to go to the store twice. Then, we had it delivered to our home and the delivery went okay and they were on time. Right now, we're satisfied with the product and it was a good experience overall.

Mattress Firm was convenient. Their location was easy to get to, their price was decent and they had what I needed in stock, whereas a couple of other places I hopped into did not. The sales rep at Mattress Firm was very knowledgeable. He told me that the standard mattress I wanted was not the best, just showed me what I was getting and told me that to upgrade to a better mattress would be at a certain price. I was still okay with it cause the mattress was just for a guest bedroom. Overall, it was a good day and I had a great experience.

11/15 bought a $800.00 mattress. Kept feeling like the middle was sagging. Kept rotating it. Still felt sagging. Could not flip as it has a small pillow type thing on top. Finally bought a used mattress and put the Mattress Firm $800.00 mattress in guest room. My daughter moved in and within a couple of weeks is complaining it feels like it sagging. I Would not recommend buying a mattress from Mattress Firm. Now it appears I have to pay 40 dollars for an inspector to come out. Also I only have been able to find my credit card statement that shows purchase. Not sure they will accept. Be wary...

I know Mattress Firm has been around for a long time. So, I figured I'd get a good mattress from there. The sales rep was pretty nice. She was good. I like the box spring, mattress and the bed rail. Their quality is pretty good. Only thing was, they didn't have the rail when they delivered it. The guy from the store had to bring me one. But otherwise, I was satisfied. It was a good experience.

I bought a full-size Sealy mattress and box spring from Mattress Firm and it was an enjoyable experience with the sales rep. They did very well listening to my needs and I didn't have any problems at all. My only concern, generally with mattresses, is that they're overpriced but I’ve been very happy with the product so far. The quality is what I expect.

I used to have a very flat and hard mattress and I did not like that at all. The rep from Mattress Firm we dealt with was very nice and friendly. He helped me a lot and they referred some financing too. The mattress I bought was good, and the people who delivered were very nice. They cleaned everything and took their garbage with them. But then I had some problem so I went in to exchange and then they upgraded it too.

We bought our previous mattress at Macy's. For some reason, the President of Macy's had sent me a letter giving me a 50% discount on whatever product I wanted. We happened to buy one of their most expensive Stearns and Foster mattresses that has already been reduced, and then they gave me 50% on top of that, so the price was really good. But it didn't turn out to be that great of an experience for the money we paid so we didn't wanna buy that brand.

We purchased a regular mattress from Mattress Firm. It was close to us. I walked in and knew exactly what I wanted. The sales staff was great and nice. He sold it to me and I took it with me. It was great and I'm going back this weekend to buy another one.

We stopped by a Mattress Firm store about four years ago and purchased a mattress. The salesperson was very nice and knowledgeable. But within the first year, the mattress kind of collapsed and even when you were not lying on it, you could see that the sides were not straight up and down anymore. I left it be but it bothered me and in December, I called Mattress Firm to see what we could do about it.

I liked Mattress Firm. I bought pillows and a mattress back from them and their price is good. I recently got a regular box spring, a mattress, and pillows and I had a great experience with the reps and the delivery team.

We went with Mattress Firm for the convenience. It's our first time purchasing from them and we bought two mattress sets. The sales representative was friendly and fabulous. She worked hard to find us the best deal. I'm very pleased with my experience.

Don't trust this company. I submitted a warranty claim and the inspector wrote lies on the report to purposely void my warranty. They will NOT honor what they promise and I will NEVER buy from them again.

I stated that I wanted a King memory foam bed, but a split support because of narrow twisting stairs. I ended up with an order for 2 Twin-XL box-mattress sets and King frame for $1,240; and I still had to get the foam topper. A couple days later, I went down the street to the Mattress Warehouse and found exactly what I had asked for, a King foam mattress, split platform and frame for $6 to 7 hundred. OK, partly my fault for not shopping around, but the previous owner of the store had sold me a great mattress 3 years earlier, with protector, sheets and pillows. The new owners are way overpriced. For example: Bed-Barrier protectors: $50 (available at Walmart for $15-$30), cheap plastic frame: $70, cheap firm Twin XL mattress: $400 each (the same price as a Zeopedic Queen 10" Gel-Infused Memory Foam Mattress-In-A-Box @ Big Lots).

I'm a single mom and I had to throw away my son's and my bed because I let someone stay with us and that person brought bed bugs into my home. I went to a couple of places and I was treated like ** once I told them how much money I had. My mom bought a bed from Mattress Firm a few years back so I decided to go there and I'm glad I did. I went in and the manager there was really cool. He waited on and helped me. I explained to him that I only had a certain amount of money and he was so helpful.

We needed to get a new mattress for our younger son and a friend of ours recommended Mattress Firm. So we bought a mattress that cools from them. The other companies had ugly prices. The sales reps at Mattress Firm were good. The delivery guys that set it up had to come back twice though. The first time was when the box spring was too high. The second was when the guy saw that the box springs was smashed and he actually told us about it, which was nice. Their customer service handled those problems well and they were out there promptly to fix it. However, they didn't call like 30 minutes before they came. I was at work and they were there in five minutes when they called. They didn't give me enough time to get home. I kept asking if there's any way they can call me 30 minutes before arrival and they said they can't because it was a three-hour window. I can't wait at home for three hours. Other than that, everything else was good.

Mattress Firm had a selection of things we were interested in, but the first thing that brought us there was its proximity to our home. The sales representatives were also very knowledgeable. We wanted to shop around elsewhere and they were good about that. Then we ended up coming back and bought from them. The delivery team was also on time and it was one of the best delivery interactions I've had. Initially, we were also gonna get a second mattress for our RV, but we changed our minds and felt that our RV mattress was okay. Instead, we ended up buying another mattress and box springs for our son and daughter-in-law. And the people at Mattress Firm made it simple for us and they're also going to have it delivered this Friday and so we were coordinating the delivery day.

I got a regular and non-adjustable mattress from Mattress Firm in the neighborhood where my pizza shop is. It was my first purchase from them and got the black one that Tom Brady endorses. The sales rep was awesome and gave me the time to do what I wanted to do and shop around. The delivery team was perfect, punctual, courteous, right up to where I wanted it and cleaned up their mess. Everything was fine and I was all excited when I got it. But then a week after I was sleeping in it, I started noticing sore lower back pain. I don't know if it's attributed to the mattress or not, but it hasn't gone away and I've never had back pain before. I'm going to try to sleep in another mattress for a couple of nights and see what happens, to see if that's exactly it. Nevertheless, I'm satisfied.

Jeff is the usual person in the Mattress Firm closest to my house. He’s been a manager at a different location. He was very knowledgeable about all the products and he was patient with me. I tried every mattress there and I bought the Memory Foam Contour Mattress. When they delivered it, they laid down a carpet in front of my door, and they went in wearing the little booties on their feet. Everything was great. They were on time and in and out in two minutes. I’m getting a lot of sleep since it’s been delivered. I love it. The customer service was great and Mattress Firm did a fantastic job.

One of the reasons I bought a mattress was because I hadn't bought one for 20 years. So, I went over at Mattress Firm and I was pretty satisfied with the prices and service. The interactions with them went really smooth and I was able to buy 3 mattresses. I scheduled for a home delivery and the guys that came were terrific. They set up everything and took the old ones away. We're extremely happy with Mattress Firm.

I purchased a mattress in September, and 6 months later it has significant sink holes. You can see the dips in the bed just by standing a few feet away. So I call the warranty department who initially told me to go into a store to resolve the matter. Once in the store I was told they can't do anything and to go back to the warranty dept via phone. Finally I get someone to approve me for a warranty exchange. I go back to the store, and they no longer stock the Ortho-Posture (plush) mattress I had purchased. The closest thing they had in the price range was an additional $100 and was a firm mattress. Upon attempting to check out, the sales rep. at the store was rude and seemed like he wasn't happy I was doing a warranty exchange. I guess they only care when you purchase outright.

I haven't needed a mattress in a long time at our home here in Birmingham. But we have a home in Colorado and there's a Mattress Firm there. We picked and bought a mattress and pillows here in Birmingham, but the pitch was about delivering and then warrantying it in Colorado. Their sales rep was excellent, very nice and knowledgeable. He didn't really care that it had to go to Colorado and he was just wonderful. Although I wasn't there when it was delivered to our home in Vale, Colorado, my daughter was to put everything and they did fine. We slept in it for about a week and it feels good. It met my expectations. I like how easy it was to get it in another store. I recommended them yesterday to someone.

We needed a new mattress. The old one gets us to disappear in the middle. And when we went back to the same building where we bought our last mattress, they changed names and it was Mattress Firm. We had a couple of reps before we ended up buying. They are real nice people and listened to our needs very well. We got the queen size mattress and box spring, Beautyrest. It's softer and meets our expectations. We're very satisfied.

I had previously purchased from Mattress Firm and recently, I purchased two beds from them again. The quality is great. I also had a good experience with the sales reps. They were knowledgeable. A wonderful experience all in all.

I had two extremes with Mattress Firm, the worst and the best experiences. I purchased the mattress and adjustable base. The sales rep was great and he was wonderful. That store in Revere, Massachusetts didn't have everything I needed so he contacted another store to see if they had it. He placed me in contact with Howard from Somerville, Massachusetts. Howard, too, was awesome. He got everything together, made the purchase happen and went above and beyond.

I went to another mattress store and what made me leave was the fact that when I was there, the manager was getting a call from a customer who had been waiting several hours for the mattress. The manager was very rude to the person and I worried it might happen to me if I buy from them and I'd have to deal with the rudeness. The guy who sold me the mattress from Mattress Firm was a little inappropriate at times when he made some jokes but overall it was good. Besides that, he was very nice and I like the fact that it was very efficient.

The customer service at Mattress Firm was a little different than you would expect. They’re very friendly and they talk to you like you were one of their friends. I bought a mattress and a box spring and I was able to pick it up because I have a truck.

This mattress Posturepedic Plus Sedgebooke Plush Euro Pillow Top is the worst mattress I have ever paid and wasted 2500 on. Do not buy this. Within six weeks after I bought it my lower back started hurting which lead to a very unpleasant nights of tossing and turning. Both left and right side of the mattress has dents in them. Me and my wife total weigh under 210 pounds combined. I repeat do not buy.

My husband works as a business consultant and one of his clients is Mattress Firm so somebody there ordered the mattresses for us. I also went to the local Mattress Firm here before the mattresses were ordered and the sales representatives were very nice. When I wanted to see and try the mattresses, they pulled them out and showed me everything.

I went to Mattress Firm since it was very, very close to my home and I purchased a mattress with a box and a base from that store because the representative treated me very well. He was super nice, helpful and gave me a good price. The mattress was delivered to my home on time and it's very comfortable. I’m very happy with it. Overall, the experience was great. In the future, I will consider buying other mattresses.

A Mattress Firm is conveniently located next to my grocery store and for the first time, I purchased a mattress from them. Their sales representative was very pleasant, professional and knowledgeable. However, I'm a distributor myself but unfortunately with the online presence, it would be nice if Mattress Firm just starts at rock-bottom prices instead of the negotiation thing.

I am very frustrated with Mattress Firm. I paid over $3000 for merchandise that is useless to me. I have never experienced any trouble with a mattress store in the past. It shouldn't be this difficult to buy a comfortable, medium mattress. I bought a Simmons Beautyrest Resonance in January. The mattress delivered to me was softer than the one in the store. My hips dug into the bed and my spine didn't lie straight, aggravating my neuro-muscular issues. In addition, the bed was too high (I'm just under 5'1"). I didn't know at the time of purchase that a lower box spring was an option.

I bought a pillowtop regular-sized mattress from Mattress Firm. The sales representative said he was coming on Monday at 2:00 and then I waited but they came half into 6:00. I paid the price for the mattress and they did what they’re supposed to do. There was nothing extra special. Nevertheless, if somebody had come up, I’ll recommend it.

I entered the store to see the employee completely asleep on one of the beds. I walked around for about 10 minutes and he still didn't wake up! I guess I won't buy a mattress from them today or ever again!

My dad is 72 years old and bought his first brand new bed for the first time ever. After only having his new bed for seven months his back started to hurt. We inspected the bed and found the pillow top had started to separate and was bunching up under him. I wasn't too worried at first because I thought surely this would be covered under warranty. Surely after only seven months the company would agree this was a issue they would correct. After a nightmare of dealing with the Warranty Department we finally received a decision. They claimed the separated mattress top was caused by normal wear and tear. My poor daddy is having to see a chiropractor for his back pain caused from sleeping on his defective mattress until we can afford something different. Very disappointed in Mattress Firm. I will take pictures of lumpy mattress later today to add to my review.

Mattress Firm had a big sale so we bought a mattress and a frame. The sales rep was very informative with helping us take the right feel. We didn't take that long. Once we got the feel, then it was all about, "How much do you wanna spend for quality? Do you want a $3,000 one or a $500 one?" He knew his business for sure. Then I scheduled the delivery and it's a little bit complicated because I'm in the process of relocating to Columbus. I lived in South Carolina, so I went to the store in South Carolina. I bought it on Saturday and they had it delivered to Columbus on Monday. It was perfect. Also, it's cool that the CEO sent a letter out even though it's a canned letter. I never received anything like that from all the consumer stuff I've bought. Overall, my experience with them has been convenient.

Dealing with Mattress Firm was not good in the beginning because of their warranty policy and how they measured to decide all that stuff. I disagreed from the beginning because my quality of sleep was being interrupted to where it was affecting my health and my personal life. I had an appeal process and I went over the phone with the representative. He had me do the measurements and I sent pictures back. They agreed in what I was trying to tell them the first time and they satisfied my request for the warranty situation. Eventually, I was able to get a newer and better mattress pretty much to my satisfaction and it turned out okay. They're a very good business with good intentions but they need to take a good look at their warranties and what they offer to the buying public at the beginning which they don’t stand by later. Other than that, they’re worth a try and compared to other stores available, they're above average.

I got a bed for my mother-in-law from Mattress Firm. Their sales representative was very helpful and their price was pretty good. I purchased the twin bed and sheets from them and my mother-in-law loves it.

I live in New York City, but I was in Raleigh for my father. He was just out of the hospital and needed a firmer mattress. I was driving down Capital Boulevard in Raleigh and there were multiple Mattress Firm stores, and I thought, "Clearly, this business is popular. There are plenty of Mattress Firm stores to choose from." Originally, I was going to buy off of Amazon but I decided it would be best to be able to actually go in and test out the mattress. So, I purchased from Mattress Firm a queen-size mattress, a box spring and a frame.

My daughter was moving into a house about an hour away. She found a floor model that she liked. The salesman that was there said he'd have the store manager call her the next day to answer some questions she had. He called 2 days later. I went in to purchase the bed, which had a higher price tag on it. My daughter had taken a picture of it, so we got it for the lower price. While I was there I purchased and took the bed frame with me. Delivery was set up for the following week. The delivery guys called her and said they were already at her house. She was told they wouldn't be there for another hour. So, they brought the bed in, brought it to her room and left it in the bags up against the wall. The frame, that I purchased was never brought up. Then they left.

We bought some linens and pillows from Mattress Firm but it was primarily the mattress that brought us there. We live in Manchester but we were in Nashua, New Hampshire where we went in and tried some mattresses. The guy there was very helpful in helping us pick which one we wanted. However, we were not happy with the mattress after we brought it home and we slept on it for about two weeks. We called and went back to the Manchester store. We tried some more mattresses and picked another one that we'd like and they made that swap.

I went to the shop and wanted a Tempur-Pedic flex. The gentleman indicated they don't make it anymore. Paid for a cloud then went to return before delivery. He talked me into buying another. The Saturday delivery was done right. The first night was a nightmare. It's supposed to be contour breeze but felt so firm and hot. It smells like a used mattress. Never saw the tags indicating a new mattress. Called the shop to return next day and was told the one who sold it is off a couple of days and will call when he returns. The area manager called when I was at work. I have called back but can't leave a message because the phone is ringing off hook. Need to return this ASAP. Too firm and I'm now sleeping in my couch.

Mattress Firm has the lowest prices for my area so I purchased from them. I bought the mattress and the regular base combo. My sales representative was the store manager at that one. He was very helpful. I had to speak with him a couple of times and ended up upgrading my mattress and he made it all very streamlined and easy. I had it delivered to my home and it went good with the delivery team. Overall, it was very straightforward and I would use them again.

Purchased 2 beds on Thanksgiving of 2015. Spending at least over 1200.00 plus on a king bed with foundation and full bed with foundation. Both beds Hampton and Rhodes. First bed was in stock. King bed was 2 weeks on back order. When delivered by extremely RUDE horrible men who did not speak English unless I spoke to them. Due to bad manners, lack of their job, they were supposed to be doing by taking our old mattress off which I had to tell them. I had to call the store which they gave me a discount.

The Beautyrest has been a lot better than the Tempur-Pedic. We hated that we got the split mattresses and they split apart all the time. But the Beautyrest Mattress is like the memory foam/pillow top and I liked that a lot better.

I was driving by on Route 59 and I saw the sale sign on Mattress Firm so I bought two box springs. It's great. My daughter and son-in-law went and purchased the mattress to go with the box spring that I bought them. They like the different mattress better than the one they already had. The rep was great and he was very nice. He was the one that my daughter and son-in-law went back through. I'm very pleased and I would highly recommend them. We've had two deliveries to the house and even the delivery people were excellent. We're very satisfied.

I was contacted by a really friendly agent who took care of the issue right away. It seems like the store manager was not following company policy so there was no issue returning the mattress. I have received my refund and all is well in the world.

Mattress Firm is close to my home so I ended up purchasing the mattress and box springs from them since it's convenient. The interactions I've had with their sales reps and delivery team went fine. All in all, my experience with them was good.

I needed a bed and my niece knows Mattress Firm. She took me to the store and I bought a wide mattress and a frame. The sales rep was friendly, courteous and explained the details clearly. However, the delivery guys came at 5:00 which may be the last delivery that they did. I was tired waiting for them. But I like the bed. It's soft, I can have a nice sleep on it and that's what I needed.

Mattress Firm was on sale so we bought from them and I thought it was a good experience. The salesperson was also the regional manager and she did a fantastic job supporting us. We're very pleased with everything. We bought one of the Tempur-Pedic floor models and it seems to be going well. I would recommend Mattress Firm.

My wife and I bought one of my other son's mattress from Mattress Firm a year ago. We had a good experience and we went back to buy another one. Their sales staff was good. They were very helpful, knowledgeable, and got us one for a price we were looking for that was still a really good mattress. It was a nicer mattress and we've had it for a month now. My wife and I like it. It was delivered to our home and the delivery crew was good, engaging, and funny. We had a good time.

I am very frustrated with Mattress Firm. I spoke with both the warranty dept & customer service. They are NOT going to give me any satisfaction over this issue. I bought this Hampton Rhodes Mattress & box springs from Mattress Firm 11 months ago. Now when I get on the bed it sinks in, probably at least 3 inches. Yes it creaks & groans, it always has. But sinking way down into the mattress and the problems with getting my warranty enforced are the things that bother me the most. They didn't tell me when I bought it that I would have to pay $39.95 to have someone come to my house and inspect it or pay $24.95 and do it myself. I am 65 years old and have major medical issues. I can't do it even if I paid it. You would have to lift the mattress, separate the layers and take photos to their satisfaction. What would prevent them from accusing you of destroying your own mattress if you did separate the layers?

I liked that Mattress Firm was just close by. I went in to look and ended up buying. However, the rep didn’t bother to tell me they were going to have a sale the next week and I could’ve saved that money. I could’ve waited one more week. They had a 70% off and I paid the full percent. That would have been quite a bit. It’s aggravating. They should let their consumers know before they buy something if there is a sale because that’s really not very nice. The sign kept saying sale, sale, sale but I couldn’t see. At that time, the sale was only $500. And I asked a couple of times what’s the $500 off, but I never did get an answer.

The last time I bought a mattress was when I was sleep-training 15 years ago. I saw that Mattress Firm had a sale going on so we decided to go there in West Sacramento. Unfortunately, they didn't sell the Beautyrest Legend series to us at the sale price rate. I said, "Maybe it's not with that mattress." So I checked it out on the internet and found that indeed it was on sale. I called them back and they decided to get $750 refunded back to me.

The experience started out great. The salesman in the store was very helpful and friendly, and even had a bucket of toys to keep my 3-year old occupied while my wife and I were shopping. Once we decided, we did all the paperwork and arranged for delivery of the new mattress and removal of the old one. The delivery guys showed up promptly and hauled the new mattress up the stairs to our room. That's when it went south. The first delivery guy looked at our old mattress and said "uh-oh." He couldn't take it because it had some stains on it. That was the first I had heard of this policy; the salesman hadn't mentioned it at all even though in our small talk I had mentioned that it was old and saggy and brown. The guys tried to be helpful; they carried the old mattress back downstairs and called their manager at the warehouse just to make sure, but nope, they couldn't take it.

I was staging a guest house to sell my house. We live in a small town and someone suggested that Matress Firm was a good alternative to having to drive to San Antonio or somewhere. I went to their store and I told the rep what I needed. They had good prices and he told me the best mattress in my price range without trying to upsell me to something that I wasn't going use so I felt comfortable and I bought a memory foam mattress. He had me out of there within 10 minutes. That's exactly what I needed. The delivery guys were very sweet, nice and personable. They didn't hurt anything and got everything in safely. Then, they took my old one out. My entire experience was without stress and that's what I needed.

I had my previous mattress for a very long time and it was time to buy a new one. I went to my phone and looked for a mattress place and Mattress Firm was the closest one. The salesman was amazing and he explained everything perfectly. We went to the first place and got our mattress there because the experience was great. We bought a Tempur-Pedic and it’s the best mattress you can get.

The sales people of Mattress Firm were very accommodating and knowledgeable about the mattresses. They knew what they were talking about and let me try whatever. They didn't go to the most expensive one at first. I purchased the Beautyrest Black Hybrid because it felt good, which is one of the most expensive ones.

I was looking for a Tempur-Pedic mattress and there was a Mattress Firm store not too far away. So we traveled down, had a look-see and the salesman Mike made the difference in our decision where to buy. He was extremely thorough, knowledgeable and answered all my questions. He was excellent and the best one I've ever known. I would recommend him to anybody.

I was having problems with my back and I kept seeing the commercial that those mattresses at Mattress Firm were really good. I was going to spend money on another mattress but I thought of spending money on a good mattress. I went to the one on Independence first and the man was really nice. He let me try all the mattresses and pillows they had. Then I noticed that once I lied on one of them, the pain was gone. However, my husband thought it was so much money. But I have to keep working and I need something that is going to help my back.

We had purchased a box spring and a mattress protector recently from Mattress Firm. The reps were wonderful. They were also very helpful in getting us a good price because they were aware that my father was retired. The products were delivered to where my father was moving to and my husband was there during delivery and helped them. He said that they were early. We were really happy, we'd go to Mattress Firm again and I'll recommend them to anybody in a heartbeat.

I stopped in Mattress Firm because I moved in on the other bed. I purchased a regular mattress from them. The sales staff was awesome and explained things well. They delivered the mattress and set it up. Everything was good.

We were looking for a mattress and we saw Mattress Firm. It was the first time I'd ever been in the store. The sales rep was very nice and helpful. She told us all about the different mattresses and we tried them out. We got a mattress, pillows, and sheets. The delivery took awhile to take the mattress, cover it and go over it, but I'd recommend Mattress Firm overall.

I purchased a mattress three weeks ago. After having slept on it for this past three weeks it is sinking in the middle. It is a double bed and I am 5 foot seven and weigh 125 pounds. I am not too heavy for the bed. I called the store that I bought it from today to complain and was told that I could exchange this mattress but it would cost me a $150 restocking fee. I am a senior on a fixed income so that is not possible. How can they possibly justify this policy? Needless to say I guess I'll keep the flawed mattress. Definitely never ever shop here again and will recommend to my friends and family that they do not shop there either!

The last time we purchased beds was about five years ago. My husband and I are so different in the amount of cover we want as well as the firmness and the softness of bed. I want mine soft, he needs his harder. We were total opposites. So that's why we decided to go with the twins. We had used another mattress place down in Garden City but they are no longer there. The Mattress Firm store was fairly near our house so I thought we'd go in there and see what they have.

Mattress Firm has the type of mattress I was looking for. It was the first time that I purchased from them and I like the mattress so far. The experience with them was good.

I am over 49 and have never had a bad experience purchasing a product over 700.00 until I bought a bed from Mattress Firm. This is the first time in 39 years - (at 19 doesn't count) that I have written a complaint about a company and the product. I am extremely disappointed at the lack of customer at Mattress Firm. I purchased - what I believe is a Defective Bed and they told me to buy a better frame. I did buy the frame from Mattress Firm and my bed is still giving me back problems.

I was in the market for a new mattress and Mattress Firm happens to be right down the street where I live, so I went over there to see them. I told them what was wrong with my current mattress, what I needed and what I expected. The salespeople were courteous, helpful, and definitely listened to what I was looking for. They went above and beyond and pointed me in the right direction. They gave me a good deal on a better mattress than what I would have picked. The delivery team showed up on-time and put everything where it had to go. I would recommend Mattress Firm.

Mattress Firm was conveniently located near our house. I got a Tempur-Pedic mattress and the sales rep who assisted me was great. He was very knowledgeable and helpful and not pushy. They had the product in the store. We've laid on it before we made my purchase. It's everything we hoped it would be.

Normally, I would not take the time to write up a review but my experience compelled me to do so. Now let me start off by saying that my visit to the store was actually quite pleasant. We visited the location, tried out a few beds, and walked out proud owners of a Beautyrest Legend mattress. Molly was informative and great to deal with. We were happy, contented with our new mattress. But then came the delivery and with it, disaster. Let me preface this by telling you that I am writing this after hearing that they are unable to meet our 3rd scheduled delivery time. So let's take it step by step. (Keep in mind that my quotes are not what was actually said, but recaps of the conversations how I best remember them)

Mattress Firm had ended their business relationship with Sealy products in the middle of my warranty claim process. Unfortunately I was one of the many customers that got caught up in the confusion. Mattress Firm customer service was able to forward my invoice and warranty photos to Sealy and my warranty replacement was handled and approved by the manufacturer. Mattress Firm promised me that had Sealy not followed through, they would have worked with me to find a replacement at a discounted price. Thanks!

I had another owner recommend Mattress Firm. The mattress I purchased is a lot better than the other one, and the guests in the rental property loved it.

I bought two mattresses about two months ago and about three weeks ago, I bought a second mattress with the same guy at the same store. We're happy with them. The same guy that sold me and my wife always does good. He represents Mattress Firm well. If I didn’t like them the first time, I wouldn’t like them the second time and not bought the second mattress from them. In both deliveries, they were excellent. The delivery people were Hispanic but they spoke the language. They cared about what was going on. They made sure we were comfortable. They did everything they were asked to do. They made sure it was right. They also did a little bit extra stuff, which is fine.

My old mattress was completely expired so I bought a new mattress and box spring from Mattress Firm. My experience with their sales rep was a very good one. The mattress was delivered to my home and the delivery people did everything properly. They took everything all the way to my house and upstairs. They put it in the right position. However, I had a couple of issues with the frame. The frame is a little bit of a low-quality product so I had a very hard time assembling it. I hope they provide a little bit more quality frames rather than having simple four pieces of that iron rods that were very sharp and where you needed to be really careful while dealing with them. Apart from that, everything has been good with the mattress.

My old bed is so low and so I needed a new one. I told the salespeople at Mattress Firm what I wanted when I went to the store and I looked around. The guy said to take my time and try out what I like. The people were kind, patient and helpful. I tried the single bed but it's too small for me so I had to get the double. I also liked the price. I bought the mattress and box springs. The delivery team took out the old bed and put in the new one. The bed's a lot better than my previous bed. I sleep nice and I'm satisfied. However, lately I've been hearing a squeak. It must be the springs or something inside the mattress that has loosened up a lot since sleeping on it for a couple of months.

I purchased two mattresses from Mattress Firm in Rivergate Shopping Center. One mattress was defective and had to be returned. The person I bought it from had quit the day I went to the store to arrange an exchange. The person at the store was nice but he was from another store and unfamiliar with the mattress and details of purchase. I arranged for the replacement but was told I could not replace the box spring. The new mattress was delivered and it was also "defective" (a dip in the middle). I again ordered a replacement and this time changed to a different brand as the suggestion of the new salesperson I had to deal with. I was charged extra for this.

I purchased a mattress for $1399.00 and was delivered as soon as possible and that was 9 days after I bought it. I was given a free box spring and delivery. I slept on it for two nights and was not happy at all with the mattress. I went back to the store to see what I could do and noticed the same mattress was at the same price. I noticed my receipt and it said the mattress was $1449.00. I asked a different salesperson why was I charged a different amount and he said that's probably how I got a free box spring. He also said the computer has the mattress at the higher price when you input it and it's. He also said he didn't sell me the mattress so he couldn't help me with any questions I had and didn't care about my problems I had with the store. They will price match any mattress and give you 10% on that.

We purchased a memory foam mattress from Mattress Firm. We had a mattress that had like a divot in it before. But Mattress Firm is of good quality and we haven't had any complaints. And I really like our sales representative. He's very nice, patient and wasn't pushy. He answered all our concerns and questions. He's like, "Can I do anything else?" if we have questions. He said we could pull out the mattresses and pointed out, "You might like this or that. That is your choice." So everything was good. The delivery also went fine and they were quick. They came in, put it together and left. So Mattress Firm was a good experience. It was just straight to the point.

This was our first time with Mattress Firm. All of the sales reps were very good, satisfying, helpful and professional. What was nice is we just moved to Florida as a second home and we ordered the mattress up in New York. But the lady contacted the Boca Raton Mattress Firm place so, I was in contact with the manager there and everything went very smoothly. Our king size mattress and new box spring were delivered when it was supposed to be delivered and the delivery team was wonderful. I was very happy with it. Everything was wonderful and they were easygoing, reliable and informative.

I had bought a frame from Mattress Firm before and loved it. But my cats destroyed it. So I had to change the style. They could only show me a picture to go on. When it arrived I found it was cheaply made and went together crooked. Called the store and was told there are no returns or refunds on delivered products. Said I probably did not put it together right and it is okay to have the side board on an angle. Was told someone would work on a solution on Monday. It is Tuesday and no one knew what I was talking about when I called.

I was surprise that Mattress Firm contacted me after writing the review. Not only did they help resolve the issue, they also took time to listen to the issue at hand and provided great customer service. I wish this level of customer service was provided initially and that I didn't have to write a negative review. However I do really appreciate that Mattress Firm recognized this and helped rectify it. I understand not all companies are perfect or can control what happens at the local level but for a company to do the right thing in the end speaks volume.

I liked the price, so I got a queen-size set from Mattress Firm. It was a little bit cheaper than others and was also pretty good in quality. Also, the sales rep was a good salesperson and a good person. Then, the first time that the delivery team came, they found some moth larvae. They thought it was bed bugs, but it wasn't. That was settled after I had my former bed removed from the apartment and then rescheduled delivery with Mattress Firm. The district manager, Stan, was especially good. He looked at the larvae and said, "Man, this is not bed bugs," and that was comforting. Then, everything went well after that. Overall, it's been really good with Mattress Firm.

I went to Mattress Firm and the clerk was very helpful. I got a mattress, box frame, and bed frame. The sales rep was very good and took a lot of mattresses out to let me test. I had delivery and setup. The delivery team was very friendly and knowledgeable and had the bed set up in no time. They explained things to me so they did a good job. The mattress seems harder than the one that I tested in the store but it had been tested for a long time whereas what I have was brand new and there was a note on it. It said it would be firm for a while until it was used enough to soften it. I’ve had the bed about a couple of weeks in use now and there's been a little difference. Overall, it was enjoyable and I got the help I needed to pick the right mattress.

We had been looking for a bed and I've just seen the Mattress Firm sign. So, we went across the street to that American Freight. They had some sale going on and the people had told me that they sold mattresses so I stopped and went in there. The salesman was a fabulous guy. I told him I got a bad back and what I was looking for. My husband doesn't like the box spring. But, we didn't take it out of the boxes because the rep said that we had 60 days if we wanted to upgrade the box spring. But otherwise, my overall experience was great and we were happy. He even gave me a great big Mattress Firm pillow. The delivery guys were great too. This is the first new mattress I've had in about 15 years. I was satisfied and they made us more comfortable. Everything was fine and I would recommend them to people.

I heard Mattress Firm had a good reputation and there’s one really close to us where I lived so I got a mattress from them. Everything was great and there’s a lot of really good customer service. Their representatives were very helpful and the people who delivered the mattress were very, very good and professional too. Overall, it seemed to go very well in operation. However, I’ve had some concerns since I got the mattress. The chemical smell that it came with has been impacting things health-wise. But, maybe I'm just oversensitive to the smell. I’ve been sleeping in a different room and it’s been getting better. So, we’re going to open up the windows a bit more now.

I was in the process of looking at a Sleep Number bed, so I went there and looked. I always like to compare beds before I buy one so that's how I ended up at Mattress Firm and it was close to where I lived. Looking at reviews about a Sleep Number bed, a lot of people were not satisfied with it and Mattress Firm came into a good price range, as far as I want to pay per month. Also, if I want to pay it all early, I could but it won't go burden my pockets every month. Everything was over-expected. I thought I was gonna go in and get the little mattress spiel. I didn't know Mattress Firm carried the high upsilons of mattresses when I first walked in. So, it was more of a learning experience of what Mattress Firm has to offer.

Mattress Firm has a shop close to us. When we went to the store, we told the guy there that we're looking for Tempur-Pedic. He showed us the different ones and told us the price. We were with our two children that time and he was patient with us. He’s nice and he said they have other foam mattresses that aren’t Tempur-Pedic but I didn’t want to look at those. We got the Tempur-Pedic mattress and the mattress protector. We have it delivered and the delivery team came exactly when they said they were going to come. They did their work quickly and they wore their shoe covers, which made me very happy. The mattress is good and we're still adjusting to it. It's firm and they said that it might go down a little bit but we need to wait to see. The only dissatisfaction is that I wish it was cheaper but I looked around and it's not.

I liked Mattress Firm's ads on TV. I bought a firm mattress from them and I like everything about it. The sales rep was extremely friendly, helpful, and knowledgeable. The delivery team was also very friendly and professional. They were on time and did everything. Everything was good and it was a very pleasant experience.

Mattress Firm's motto talks about customer satisfaction and product quality. However, I have had the worst experience with both of them. The mattress that I got has a dip to the point that my husband has been having back problems and we are sleeping on the carpet. I called the warranty department for inspection. It turns out they rejected my claim for two tiny spots on the mattress which are not even close to where the mattress is dipping from. The salesperson had never mentioned that your warranty will be null and void if there is one tiny stain in the mattress. So much for paying $1,800 for a mattress that is now useless for us.

My wife and I went into MATTRESS FIRM in Algonquin IL. We found a bed we wanted to purchase and spent the time to set up payment options, delivery date, etc... The person at the store told us we needed to return the following day to finish our transaction which was a Saturday. Since I work Saturdays I made arrangements with a coworker to come in that day (his day off) to cover me so I could get to MATTRESS FIRM before they close to get a Sunday delivery. So I get to the store to be told I didn't need to come in at all. Oops the guy who helped us is new and "didn't know what he is talking about". We can leave and was told our bed would be delivered by 5 pm on Sunday the following day.

My wife bought a mattress at Mattress Firm 10 months earlier for our spare room. We liked it, and based on her experience, I went back to see what we could do. I got a mattress and a box spring, and the people were very knowledgeable, very helpful, and weren't pushy. We price-compared and she matched the price, and I was happy with it. The delivery team was also great. The came in and did what they're supposed to do. I'm very satisfied with the product and it was a nice experience.

Mattress Firm's customer service made me want to purchase from them. The girl in the location that I went to was extremely helpful. It's like my mattress was the hardest thing to buy and she walked me through it as much as she could. I didn't really know what to purchase or how, as I've never really purchased from there by myself, but she made me feel very good about my purchase. She also told me in detail about when I can return the mattress if I didn't like it. I'm not too sure about the mattress, though. I might need to consider getting something a bit less firm. I didn't know it was going to be that firm. I thought it was medium firm after I sleep on it, but mine stays firm and too hard.

I was moving and I needed a mattress fast so I went to a Mattress Firm store at Walmart in Atlanta. I got the mattress and box spring. It was like a pillow top. My girlfriend and I laid on it and she said, "It's okay." So, we got it. The rep was very knowledgeable and the experience was okay but I was ticked off during the last portion of it. I was going to buy the bed outright and I'll just put it on my credit card but after talking to my girlfriend, we decided that we were going to finance it for whatever their finance period was. So, we went through the whole process. The rep was talking to somebody from Synchrony Bank on the phone.

I needed a mattress and a bed, and there was a Mattress Firm in Santee where I live. I went to one location, but I was never helped. The guy at the first store was on the phone and he said nothing to me, like I wasn't even there, so I just walked right out. So then, I decided to go to a different store and it wound up being a Mattress Firm again. The woman rep there was wonderful. I walked in and she immediately helped me. I told her what I was looking for and my price range. She gave me many options, told me the good and bad of each, and I made my decision based off that. She let me lie on each one of them so I could feel them out, and it was good. I bought a full-sized mattress that had a pillow top on it.

My mattress was old and I haven't changed it more than a few years. I've been having a lot of issues with my back so it was time for me to get a new mattress. I'm tired of getting regular ones. I need to get something even if it's going to cost me some money because I have not been sleeping well. I'm 54 years old, I am not overweight and take very good care of myself.

I had just moved in a place and needed a bed real quick. The sales rep at Mattress Firm was very helpful. Originally, I was going to go with Rent-A-Center, but he said they were ripping me off on a lot of things like they were giving me an old mattress. He made sure everything was okay with my contract and payment plan. He was amazing. He gave me a great deal and the bed he gave me was very comfortable. I really like it. It's a dream bed and I get a good night's rest. The experience with the delivery was very quick. They came in, got the bed out, set the new bed up, and left. They were good. Mattress Firm provided a very good service. I'm going to keep going to get furniture from them.

When I went to Mattress Firm, I saw a mattress for my daughter that was reasonably priced, and then I saw a mattress for another one of my kids. The mattresses look like they were good quality and it was a good name brand. But what originally turned out to be a warranty exchange had turned into a relatively large purchase. On the other hand, I got what I paid for, as well as something to sleep on. Also, the rep was good and helpful. Mattress Firm did everything in stages and made sure the paperwork was proper. The delivery was prompt too. Overall, it was a good experience.

The Mattress Firm sales rep was very nice and helpful. She made it easy to buy the mattresses. I bought two twin pillow top mattresses for a guest room. Although, there's not a defined pillow but they're cushy on the top. Those are the best ones for me because I don't like other weird foam ones and hard mattresses. Also, the sales rep didn't work too hard to try to sell me the extended warranty when I told her I didn't want it or whatever add-on she had. She offered it to me but didn't pressure me. And, the delivery was fantastic. They did a really good job telling me when they were going to come.

Mattress Firm's prices are good. People are very helpful, too. I purchased a new house so I'm getting some new furniture and I figured I got to get a new mattress as well. I live close to Mattress Firm and so, it was convenient for me to buy there. I bought the electric adjustable beds and mattresses. The sales rep named Monte was great and very informative. He pretty much made me try out all the mattresses in the store and did explanation on everything. The delivery was fine. The only downfall was that my bed broke down the first week I had it. It also took a week and a half to get it fixed, but they replaced the motors. It's all good now. On the whole, it was a pleasant experience.

We bought a mattress for my dad when it was Sleep Train. My dad thought mattress was too high for him (he is elderly), so we went to return mattress back to store (Feb 11, 2017). We had didn't want to pay the delivery charge so we went to the warehouse to pick up and return mattress. They charged us $79 to return, that was ok, but the events that happened after the return, all the paperwork that happened in the Corp office is where I got upset. I bought mattress with a credit card, so should've been an easy refund back to the credit card. Weeks go by I do not see any debit back on my card. I call the company again (Mar 14, 2017), talking to the CR, looked into the two different invoices because of the company change over, she told me they sent a check to me because accounting couldn't refund back to my credit card. I said 'Ok'.

I saw an advertisement with the interest refinancing, and I thought there'd be a better selection at Mattress Firm. The manager was really good. He was there and was the one who helped us. He was very thorough. He didn't seem like he was trying to pressure us into buying anything. He answered our questions and was able to work with a budget. He even stayed after they were supposed to close to do all our paperwork. And he didn't make us feel rushed.