Mattress Firm Reviews

Mattress Firm was close to my house, and so I purchased mattresses and box springs from them. Their sales representative was friendly and answered all my questions. One time, my daughter picked out a memory foam for a little twin bed. Another time, I purchased the most comfortable mattress out of the cheaper versions for our guest room. Since the purchase, the products I bought have been fine. My experience with Mattress Firm was quick and easy.

We ordered a moving base on July 6th. We got the bases delivered on Sunday July 9th. The bases delivered were the wrong product then we were sold. The delivery men also PURPOSELY ripped the ground wire out of the plug. The bases themselves were broken. Mattress Firm took away our old box springs. We were offered new bases, or a refund. We want a refund. We are now being told we have to rebuy new box springs. We did not get the product we ordered, we got a broken product, we had delivery men who purposely destroyed the plug making this unsafe for use. This was illegal. A delivery person cannot legally ruin a ground wire.

Horrible. That's the best word I can think of to describe Mattress Firm. I made my first order on 5/23/17 for 3 twin XL mattresses. They were supposed to be delivered within 7 business days. After not hearing anything in 7 days, I called customer service. They said that they didn't have the mattresses in stock and they deliver them on 6/14/17. Now fast forward to today, 7/10/17, nearly a month after I thought they were delivered. I just receive a call asking about the mattresses (this was a purchase I made for work so I didn't personally receive the mattresses). The mattresses still have not been delivered. I called customer service only to be told that the mattresses were never scheduled for delivery. That's a BS excuse and it's Mattress Firm's responsibility to schedule the delivery anyway!

Bought our been mattress at County Fair. Sales Rep assured us he would take complete care of us. NOT! Bed took 10 days to get delivered after multiple texts to our rep. Tried to call customer service which is a joke. If you bought in store you have someone to talk with. If you buy at a County Fair you are at the mercy of the rep who sold it to you. If they don't return your calls you are up a creek. No store can help and there's no one else to call. I will NEVER EVER EVER buy at a County Fair. Mattress Firm has dismal care or concern after a sale. Shame on corporate.

Mattress Firm's sales rep was very likable, professional, and knowledgeable. I recently bought a Sealy king size pillow top mattress from them. I picked out one that's too firm and they were accommodating to let me swap it back out for something that’s more to my suiting. So that worked out well. However, I previously bought a mattress there, which I've had for four years now, and that one is an issue as it started to sag really badly in the middle to the point where two people feel like they're rolling into each other.

I have physical disabilities and was trying to get a mattress for my medical needs. The mattress I chose began to lose its firmness within 30 days, so I returned it. Then I tried to buy a new mattress from a MF store and was told by multiple Mattress Firm stores that corporate told them not to sell me anything. I was banned from purchasing from the store. I was treated very rudely like I had done something wrong. My parents were in shock that I was blacklisted from making a purchase.

We bought a hybrid mattress from Mattress Firm and it suits us real well. The sales rep was very cordial and helpful. The delivery arrived on time and the gentlemen who came were very nice. They asked and would put booties on their shoes if we wanted them to but it was not necessary.

I purchased a bed from the Pearl Kai location here on Oahu. I was told that the bed would be delivered on July 9th and that I would get a phone call the night before to let me know what time they should arrive. I never got the call, so I tried calling the store the next morning. After nearly an hour of calling I finally got a hold of a girl named Molly which had to hang up and call me from her cell phone because their phone was acting up. She then told me that there had been a glitch in the system and that my bed would actually arrive until July 20th. This wouldn't had been such an issue, but I explained to her that I had just sold my other bed and that I have nothing to sleep on until the 20th. She suggested that I go to another Mattress Firm location and try out another bed she recommended.

The Mattress Firm sales rep met with us and let us test beds. They talked to us about them and then worked with us until we found what we wanted. We like our mattress but we're still tossing in the air whether we are sold on it 100% or not because of the comfort level. But we know it takes time to get used to it.

I've had a bed for over 20 years so I thought it's time for a new mattress. I knew someone who had a Tempur-Pedic and that was what I was interested in. Mattress Firm's location was close to me and I went there with a friend who was looking for a mattress for her sister and I ended up buying one for myself. The sales representative was very nice and the delivery was good. The delivery team came in and set it up for me and took all their trash with them. So, I didn't have anything to clean up after them. With regards to the Tempur-Pedic mattress, I like it and it's a little different and harder than what I had before. But I have a back problem, so I think I made a good choice of getting the new mattress. And it was a pleasant experience, overall.

If you live in the Denton or Easton area, I would recommend Henry ** for the salesman to see. The best experience ever. I have a disability, and he explained everything so I could understand. He also asked my opinion. Every question I asked he could answer. He didn't make me feel like he was getting me to buy the highest priced bed. He is a great gentleman, he is also a sight for sore eyes. I hope he stays forever.

We moved into a house and we were in the market for a new mattress. We had never bought a mattress before but we were at Home Depot and right across the street was a Mattress Firm. We went in to look and the representative was very attentive, friendly, engaging and really clear. She knew a lot about the products. We had a baby and a two-year-old with us, and she was great with them and that also helped. We had a great experience, so we ended up buying while we were there. It was a very calculated decision. We’re still getting used to the new mattress and breaking it in. We really loved the mattress in the house we were renting before and the one we have now is pretty close to that model. It’s a bit different but it feels good. It was really what we were looking for and we love it. We're happy with the whole thing.

I’ve done business with Mattress Firm in the past. The people from this company are friendly and they try to work with you the best they can. I’ve had their products for over 10 years. The most recent purchase I had from them is a mattress and a cover. I went to a couple of stores based on where things are and it wasn’t a competition between the stores. It was more of who could help us and Mattress Firm’s sales representatives are good. I had the products delivered to my home. They met my expectations.

What made me choose to go with Mattress Firm was definitely their customer service. I walked into the store here at Juban Road in Denham Springs and I was greeted with a little box of snacks to enjoy with my shopping experience. Then, we exchanged names with the salesman and he proceeded to show us around. He asked us some questions on what type of mattress we were looking for and they showed us the mattresses that fit the description. On delivery day, the team was right on time and courteous and everything went well. The quality of the product is very nice too and we have no complaints. Everything was spot on in our experience.

I purchased a mattress from Mattress Firm. Their rep was very nice and she helped me a lot. Since the purchase, I've used the mattress every day and I'm happy with it.

Mattress Firm has a display with all the different beds and the ranking price-wise, what goes better and what's the best. That organization and the way they have it setup is very easy and to the point, so we'd know exactly what were looking at. We went to a competitor and they had their beds scattered all over the place and they're all under sheets and covers, which is not a way to buy a bed.

I am happy with the services that Mattress Firm has provided for me. The sales associate was gentle, kind, and responsible. I would recommend this place to whomever is looking to buy mattresses and box springs.

I bought a hybrid and a memory foam at Mattress Firm. They had right product at the right price. Their sales representatives were very helpful. They did an excellent job. I was pleased.

I bought a queen size mattress and adjustable bed frame (zero gravity) in November, 2016. The bed frame is controlled by remote (wire) plug directly into the bed frame which broke. I have been trying to get the remote replaced without success. I spoke with a representative who said it would take several days to order the remote and have a technician repair the bed frame, but that was 3 weeks ago. I am relocating July 28 and would like my bed repaired before that time!

Mattress Firm's prices were pretty outrageous, but still we got a firm mattress for my husband who has a sciatic problem. He likes it and I didn't, but it is what it is. Scott was the manager there and he was more than helpful. Then Joyce and Amy were the other two ladies that bent over backward as the warehouse shipped the wrong mattress the first time. They were very apologetic about it. The paperwork was right but they pulled the wrong stuff. The bed was torn up again and it was the warehouse’s fault. Then they had to send the right one and it was a mess for about six days. But the delivery people were terrific and did everything they're supposed to do. Also, the salespeople were wonderful, courteous and very professional. That was great.

Mattress Firm is a famous store in Alexandria, Louisiana, So when we were shopping for a mattress, we went and checked it out. I had been in before and I had a guy quote me a price. It was a good deal so I told him I’d get my wife and we’ll come back when she’s off of work and check it out. So we did but unfortunately, the same guy wasn’t there. But we did purchase from another guy who’s there. We bought an adjustable bed frame that has the back and feet go up and has vibration. Then it occurred to me to get the mattress so I told the guy I got approved for a certain amount and he said it’s good.

Have received four mattresses and I am not happy with any of them. The first mattress was sagging. I exchanged it for another mattress that was too firm. At this point I had to purchase another mattress because they only allow one exchange per purchase. This mattress was also too firm, so I exchanged it for the mattress I have now which is also too firm. Now I am stuck with two mattresses that I am not happy with. I wake up with pain on my hips, back and neck. I was in the showroom for hours with each of these mattresses to make sure they were comfortable. Yet when I got them at home they felt completely different. I have never in my life experienced so many problems with mattresses before. It's not fair that I've spent thousands of dollars and I am not able to sleep on these mattresses because they cause so much pain.

Our old mattress was over 10 years old so we decided to get a new one. I happened to go with somebody who had to buy a mattress and we ended up buying one at Mattress Firm and got the one wherein the headboard goes up and the legs go up and down. Their sales rep was good. He explained everything very well and looked to see what kind of discount he would be able to give us. And, their delivery team was good too. Their people helped us out a lot and covered everything. The bed is very comfortable and I would recommend it. In fact, everybody that saw it wanted one now.

We had previously purchased a bed from Mattress Firm and we had a fairly decent rate. However this time, the location we went to was awful and it was the most awful experience I've ever had trying to buy a bed. We were looking for their advertised $179 queen set which includes a mattress and a box spring. It was there but it's $179 for the mattress and another $89 for the least expensive box spring. When we asked about the Final Markdown, which means about the 70% off of the mattress price, they told us that we were not going to find anything cheaper than what we're going to find there. We were not even given the opportunity to go over to another place and look.

Mattress Firm is in the neighborhood. We purchased from them previously and we recently bought a queen size bed from them, as well. It was in stock and it got loaded up. It's a great product and everyone that’s slept on it has loved it. And their sales rep, whom we also bought from before, was wonderful and very knowledgeable. He made the process quick and easy for me.

I was looking for a pillow and Mattress Firm had one that was close to what I was looking for. The salesperson was right on point. He was awesome, very personable, he listened and tried to cater to what I wanted, not just sell me something. He even helped me out on the price. He misquoted it and when he looked at the price, he just honored what he quoted. It was well within what I was willing to pay. I bought something like the Sleep Best. It was a cool pillow and it’s a memory foam. I've been fighting some pillows for 10 years, but now my neck is a lot less sore and I'm extremely happy. Mattress Firm is definitely my source for a good night sleep.

Initially, I thought that there was another mattress store around the corner but it had closed and Mattress Firm was the next closest one. The saleslady was excellent. She shared her ideas, some options and her knowledge about the product, and the way she reached out to us was great. The whole experience was fantastic. Then, we just dropped the box spring and mattress on top of the car. The quality is great and the product is very comfortable. Everything’s been wonderful.

I wrote a review of Mattress Firm in June 2017. At the time I was involved in a dispute regarding their refusal to honor a warranty. Several days after my review in Consumer Affairs I was contacted by Mattress Firm-a man by the name of Adrian F. Honestly,I was pretty skeptical about his offer to help because of everything I had been through. However after a couple of conversations with Adrian I began to believe that he was sincere about helping. He walked me through the process and was always very calm and professional-even when I was not. Within a few weeks the denial was reversed and I received an in store credit. I didn't think I could get muck luckier...but I did! I ended up at a Mattress Firm in Pompano Beach,FL and ended with an amazing salesperson by the name of Milagros A. After discussing my mattress needs-I've had multiple back surgeries-and what our options were,she found us an amazing bed! I am so happy that I lucked into two wonderful people in this company that not only resolved my conflict but helped me get an amazing bed. My confidence has been restored in Mattress Firm. I think it's very important to hold companies to standards and one way to do that is writing emails to voice your displeasure. HOWEVER... I also feel that it is equally important to recognize a company when they have resolved an issue and made things right. Mattress Firm has done just that.

I have had the worst experience of my life in this Mattress Firm company. I went into this store in Homestead, FL looking for a good mattress to purchase at a reasonable price. The salesperson was reasonably kind and sweet. She showed me around and was very helpful. I located this one mattress and headboard that I like. I told her I would have to speak to my wife to make sure it would be a good deal. The salesperson told us they have a promotion going on. She explained that they were giving away for free an adjustable base with the mattress but still end up charging $300.

There's a Mattress Firm right across the street from my house and it's convenient. We got a Tempur-Pedic and our interactions with the sales staff were decent. We knew what we wanted so we were in and out. We set up a delivery and the delivery team was nice, on time, and in and out. We like the mattress and its quality is good.

My daughter knew one of Mattress Firm's salespeople and she said that I should see her friend. Ben, the sales rep, was very knowledgeable. I tried three beds, and when I laid down on the first one, he told me to put the pillow down and I was supposed to lay completely on the bed and not worry about where I'm at. I said that I felt weird, and he told me that's why the pillows were there for my feet. And then I came to the firm mattress and I liked it, and he was a little worried that I wouldn't. He also told me straight out that I should come over to the store in Wyomissing because there are more styles for me to test out. I thought that was nice as he wanted to make sure that I tested everything instead of just selecting what they had.

I purchased a king size mattress at a store (signage still said Sleep Train) about a month ago and had a wonderful experience. I needed a new bed for my new mattress and since I had a great experience buying my mattress, I wanted to give my business to Sleep Train/Mattress Firm. I was advised by the sales rep to purchase the bed online since the actual store did not have the bed I wanted. So I went on Sleep Train's website (which does not auto-direct you to Mattress Firm) and purchased the bed.

It was three years ago when I bought my first product from Mattress Firm. Recently, I bought two twin mattresses for bunk beds, and they work perfectly fine for a five-year-old and a four-year-old. Their sales staff was good. They were actually closing and he opened the doors for me and went ahead and took care of it for me. We picked the mattress because the delivery time was too far out.

A Mattress Firm store was directly across the street from my job so I just stopped in. I purchased a mattress, box spring and bed cover. The salesperson was very patient with me as I kept going back and forth between all of the mattresses. He was very nice and he explained to me the difference between all of them. As I narrowed down my choices, he gave me more detail into the ones that I was looking at then. He was very helpful.

I bought a Beauty Rest from Mattress Firm in Aug 2014. It is a king. No one but myself has ever slept on the bed. I have had five back surgeries and I contacted Mattress Firm to let them know that the bed had a sway and a dip in it and that I could not sleep in it because I get down in the hole and I can't turn myself over so I asked for an inspector to come out. They assure me there's not any in my area. I did everything I could. I checked with other companies. I was going to pay for it myself to have somebody to come out to do a inspection on my mattress! Still no luck I was then told I have to be out nearly 30.00 to try and do their job. I was not told when I bought the mattress that Simmons or Mattress Firm would take care of sending someone to do their inspections instead I've been out nearly $30. After all this I was denied and told it was normal wear and tear. To remind you this bed has a dip in it like a sunken spot and they do not want to honor their warranty.

Mattress Firm was close by so I decided to buy a mattress and a box spring from them. The experience has been good and painless. Their reps were friendly and answered all my questions. I now have the bed for over a month and it's a good bed.

We needed a bigger mattress. We went to several different locations looking but we got the best deal and customer service from Mattress Firm. We ended getting a king size adjustable base and a pretty fancy mattress from them. We love it. I went to the store by myself the first time and the gentleman that helped me was super nice and approachable. He let me wander a little as I was checking out the different mattresses then came over and gave me some information.

We first purchased a Tempurpedic with the adjustable base. It cost about $7500 total. The mattress was nothing like what we tried in the store. We were aware of having to break it in. No matter what you did to that mattress it was hard as a rock. And we bought the supposedly softest one available. We returned it. The return process was awful. The store we bought it from didn't want to exchange it because it would hurt their numbers. Had to call a store down the street to help out. They didn't want to and the guy actually said, "Well I don't want to help you," and hung up.

Mattress Firm is close to where I go to shop for other stuff. We went in, checked out all the mattresses and we found one that I liked, and the sales rep gave me a price. She was a wonderful person. She was very patient, very easy-going, and wasn't pushy. We went back after months and months and got Hampton & Rhodes instead of the one that I picked out the first time because Hampton & Rhodes was softer. I have a lot of damage to my neck, shoulder, back, and hip area, and I was sleeping on a brick so I had to have something softer because I was in so much pain. My new mattress is exceeding my expectations and has made a world of difference in my neck and back pains. It has also got my husband to almost completely stop snoring. My Mattress Firm experience is spectacular and I love it.

I got a new mattress for my new home and Mattress Firm gave me the best deal. I went to them to buy a mattress but the sales guy made me purchase a recliner bed, too. I liked the way he talked to me, the way he was promoting, and his willingness to adjust the price. It took 15 minutes to purchase then I came back home. It was really smooth. Their delivery guy came to my home and installed everything. We purchased another Mattress Firm from another store and that was good, too.

I feel very good about Mattress Firm.

I bought the Beautyrest Black Hybrid mattress from Mattress Firm which has springs on the bottom and memory foam on the top. We bought it in store and Rick, their sales rep, gave us all the help that we needed. He didn’t follow us around or interrupt us when we were trying to decide. However, my partner’s finding the mattress a bit too hard and we may take advantage of their offer where we could switch it for another mattress. That process is pretty straightforward and they were helpful in explaining how to do it. We just have to pay another delivery charge. Overall the mattress is very good quality. We also got a couple of add-ons that were nice, such as money off on a pillow and a mattress cover. Though their mattresses in general are quite overpriced, Mattress Firm made it an enjoyable purchase because you get the feeling that you were getting something for free.

Both of our mattresses were worn out and more than 8 years old. Thus, it was time to buy a new mattress. Mattress Firm was a little pricey but their salesperson was very helpful. He sold us on buying a mattress there and gave us a better deal than what any other place would have given us. And so, we bought a king size, a queen and box spring sets from them. Since using their products, we have less back pain. The quality is great and we love both of them. Mattress Firm will work with you to make a deal and treat you like they've known you forever.

I am very unhappy with MF. I made an account on here just to post this review. All I wanted was a nice Tempur-Pedic bed, supportive yet soft. I was assured the one I picked for $2500!! was the good one and would help me. And that price was the July 4th weekend pricing on sale!! Needless to say I returned that bed because it was a brick to sleep on. It was so hot and uncomfortable and to get it returned to pick a new one was like pulling teeth!

My girlfriend and I had a bad experience with a mattress place that we went to. They told us we had to order the bed then they said we had to wait a week. A week came by and they said it wasn't on the truck, so we had to wait another week until it came to three weeks. We still didn't have a bed. I went to Mattress Firm six years ago, so I told my girlfriend we can go there instead. We did and the manager that night hooked us right up. We liked the sales rep a lot too. He was really nice and took care of us. They let us know what was going on and we were happy when we walked out.

I purchased a mattress and mattress box spring from Mattress Firm. It was delivered to me with damages on both items. The re-delivery was sent as the incorrect size. The third re-deliver wasn't even a deliver as the deliver guys said they were only there to pick up the old mattress. So I was like, "Where I'm I going to sleep on if you do that". I am fed up with this experience. All I get is I'm sorry, nothing else.

I was past due on buying a new mattress. I went to the Mattress Firm store and told them what we liked, and bought it. We paid four grand in total because we bought the adjustable bed frame. It's the top of the line, hybrid bed and they call it the Cambridge bed. The mattress alone was $3,000. I didn’t like the price but there's a price to pay for everything. If you want something nice, you pay the price. We had a fantastic interaction with their sales rep. He knew what he was talking about and answered all our questions. He showed us from the bottom of the line to the top of the line and we ended up at the top of the line because I thought he was honest and we melted into the bed when we tried it. Furthermore, their delivery team was very respectful. So far, we love the bed. I'd recommend anybody to them although I can't say every store is the same as it goes on the personality of the people too.

We needed a new mattress and Mattress Firm got a pretty good deal. We bought an adjustable mattress and the sales rep worked with us pretty good and got us to where we needed to be price-wise. We also bought a massage chair and the other sales rep was also good. The delivery and set up were good, too. Everything is working as it should be.

I was moving into a bigger house that had more bedrooms and I needed another bed. The guy from Mattress Firm was very helpful, polite and outgoing. My buying experience was as nice as it was because of him. Also, the bed I got is wonderful. Everything's great.

A satisfactory resolution offer reached with MattressFirm, this week. The problems were passed up to a higher department and a rep worked with me to correct issues with them and Progressive leasing who was dragging their feet concerning finalizing the account.

I gave my bed to my nephew and needed a new one. I was looking for a queen size and Mattress Firm's location is closer to my house. I went in and the sales rep was very polite and very knowledgeable. He came right over and took care of me. He showed me a bunch of different stuff and I got a mattress, a box spring, and a frame. He was very thorough. I would go back to Mattress Firm again.

Mattress Firm's selection, price and our previous experience were the reasons I decided to buy from them again. I bought firm mattresses for my beach house. Some I picked up, while some were delivered. The delivery team was perfect. I had to buy a bunch of bed frames too. So Mattress Firm was a one-stop shop and made my life easy.

I purchased a mattress on Amazon through Mattress Firm in May 2017. By mistake, I ordered two of the same mattress. They both arrived on May 23, and both boxes were torn to pieces. I was annoyed, but I had my mattress, so whatever. I went about trying to fix one of the boxes so that it could be returned, and I noticed the mattress inside was the wrong mattress. I had ordered a 12 inch thick king mattress, and this was only a 10.5 inch king. This was the extra mattress, so, again, I was annoyed but I'm sending it back anyways. Following the online instructions provided by both Mattress Firm and Amazon, I filled out return information and was given a return label. This mattress was picked up to be returned on May 29, 2017.

I needed to buy a mattress and saw the reviews on the internet and went with Mattress Firm. I bought a mattress and a protector and everything worked good. The rep was excellent and helpful. I had a very good experience with them. I recommend Mattress Firm.

We shopped around and decided to go with Mattress Firm because of their price. We got three sets of mattresses and box springs. They're for guest bedrooms and the other ones that we bought were different quality. My guest hasn't slept on them yet though but they'll be here in the few weeks. However, we had to upgrade to get a decent box spring and we only did it for one because that's for my daughter to sleep on on a regular basis. The other two were mainly for guest rooms. But price-wise, it was good compared to the price that competitors offered at that level.

I purchase a Simmons mattress from Mattress Firm and in less than a year it was sagging. I had to practically pull myself out of the sagging hole in the morning and woke with back hurting. They made me pay $25 for a home inspection kit (a piece of flimsy cardboard and a string with a washer on it). After taking many pictures and having someone help me remove the mattress and foundation to take pictures, they refused to warranty it. So I had to pay another $40 to have an inspector come out to my house. Again they refused the over inch sagging saying it had to be at least an inch and a half to be covered. I can't believe that they say this is normal wear on a mattress less than a year old. I was also told that most companies do not charge to have the mattress inspected. They got a total of $65 from me for no satisfaction.

Recently, I purchased a $60 twin bed frame from Mattress Firm in Hatfield. They were accommodating and had everything in stock. Working with their sales rep was great. He pointed me toward the frames and grabbed one and helped me put it in my car. The whole experience was really easy.

We bought a mattress from Mattress Firm and we were treated really nice at the store so we went back a month later. We bought another one of the same bed because it had a really good price. The sales staff in that store were wonderful with their customer service. They talked to us about what they wanted to offer but they were not pushy and let us decide on our own. They were very kind and told us when delivery would be and how to check what time the delivery would come. So they knew what they were doing and they made the purchasing process very easy and very convenient. The delivery was also perfectly on time. We had the beds placed in the guestrooms and they look like they're really good quality.

We had a waterbed and we've been wanting something different. We needed something to be able to raise our head up. She has acid reflux and I was looking more for the comfort. We dropped in on one of the Mattress Firm stores and decided to go ahead and purchase one. Dealing with their sales reps was fine. She did have a problem with the bed though. When we got ours in, there wasn’t a lot of room left. It was supposed to be 80 inches and when I laid on the bed, I had a little room left on the bed. I'm 6'5. She measured it and came up with 70 inches. It's been several weeks now and somebody was supposed to call her back and explain some of that or let her know something and instead, nobody has ever called her. She's a little upset about that. The guy that we bought from said he would pass it on and somebody would get back with her and nobody has ever called her.

There was a sale going on at Mattress Firm and I took advantage of that. I got a queen-sized mattress and the sales reps were wonderful. The mattress was delivered on time. It was a very good experience and I would recommend Mattress Firm.

We purchased a Beautyrest mattress from Mattress Firm just under a year ago. In the past 6 mo. it was developed impressions and feels super inconsistent throughout the bed. We filed a claim and had an inspector come out to take the measurements. They found impressions and that it had different measurements throughout the mattress. We were denied our claim however since the impressions were not at a full inch and a half yet. I'm at a loss since the mattress is so new and feels so inconsistent throughout. If it's this bad already in a year I can't imagine in 5 years. I'm extremely disappointed this can't be taken care of and either swapped out or given at least a prorated amount. I don't think I'll be able to sleep another year on it and will have to go find another mattress before I would actually be able to use my warranty.

This issue has been resolved from Mattress Firm. April called me and worked out the problem.

I had already purchased a bed from Mattress Firm and I just needed to get another one for a different room in our house. The guy that helped me was fantastic. I wasn’t going to buy one, I was just going to look. But after talking with him, I went ahead and bought the Beautyrest adjustable. He sat down with me and told me about each one. We tried each one out and it was just a great education. He actually helped me. Then I scheduled a home delivery and they came on time. The bed is perfect and wonderful.

Other people were talking about their experiences with Mattress Firm and I saw the ads and the pricing so I decided to purchase from them. Their sales staff was friendly and helpful. He showed me what I wanted and he didn’t try to sell me something I didn’t want. I bought two regular mattresses and box springs. I had a home delivery and they called a couple of days before to let me know that it was scheduled. And that morning, they called again to say they would be there at a certain time. They were here at exactly when they said they would be. They came in, took the old beds out, put the new ones in and there were no problems. Everything went well from the time I walked in their door until they set up the mattress. The beds are also more comfortable. I’m sleeping all night and that’s what I wanted.

It was our first time to buy from Mattress Firm and everything went fine. We purchased in Brunswick and they delivered the mattress the next day. It was a queen-size pillow top mattress for our camper. My husband’s brother is in the camper and he seems to be pleased with the mattress.

I looked at other mattress places but I find Mattress Firm as very personable. They dealt with mattresses and they were knowledgeable about their stock, and I had time to investigate the mattress itself. I initially purchased a mattress and a mattress cover and then I found a mattress that was comparable but within a different price range. My family purchased the mattress for me so I had to turn that mattress that I initially purchased back in. So I saved a thousand or so bucks.

Mattress Firm has a sale then because they were getting rid of their discontinued product so I got a king-sized full adjustable bed with the mattress. It has excellent quality and I sleep a lot better now. Their sales people were great to work with. They gave out all the correct information. Also, their delivery team was polite and they’ve been flawless. I definitely recommend people to go to the Mattress Firm company in Burlington. Their service was great and everything’s been good so far. Overall, it has been an easy experience.

I saw Mattress Firm on the side of the road and walked in. I had been looking for one, and the sales representative that was there just got my attention and I bought one from there. She was just so sweet. When I walked in, she didn’t nag me and simply said that the showroom was color coded. She let me be and said, “I'll be over here if you need me.” When I was ready to talk to her, I went to her and she gave me all the information I needed. I didn’t feel pressured. The mattress is just so high, I have to jump to get in my bed. But that’s not anything that’s her fault, that’s what I get.

I returned my purchase from Mattress Firm because there were some issues with their ability to get me all the hardware and parts I needed. They mentioned that all the hardware was there but it was not, I'm short of the headboard. There are two stores in Lubbock, Texas, and I initially bought my bed at the other store. I didn't think it'd be a great deal to buy a headboard at the other one. I had to go back and forth with them twice on that, but ultimately in the end, they simply suggested I go to Home Depot and buy the hardware I needed, where they sell it.

They issued me a credit toward a new mattress and also upgraded my mattress. Manager in the store was very friendly and would recommend others to go visit him. Only advise I would give is to discontinue your relationship with mattress Marshall. They are definitely hurting your business

Mattress Firm was close by. They have what we wanted and it worked out fine for us. Their sales rep wasn't pushy, informative, and answered out questions. We made our purchase and had it delivered. The delivery team was great and they set everything up for me. It was a Queen Serta and adjustable base and I've been definitely sleeping better with it.

We were contacted by a company specialist (thanks April!) and did our last exchange. Our specialist was amazing and I can say that this company truly cares about making their customers happy. I will definitely return to Mattress Firm in the future when we need another mattress. I do stand by what I said originally - if you have a mattress from them that you do not like then return it immediately. This will allow Mattress Firm to help you find the right mattress for you ASAP!

Mattress Firm is the place to go and I love the saleslady up there. She really made me want her sale, she knew her stuff and she showed me every mattress in there. She pulled the products out of the storage thing, laid them down and let me try everything out. Then I picked up the mattress because I'm so close to where the store's at and when I was there, it was around Memorial Day and I ended up getting a free pillow which was fine too. So it was a very nice experience. I'm so glad I went there and got this plush mattress. It's the right one for me, I was comfortable and it had the right price. I love it and I sleep like a baby on it. It's 10 times better than my previous bed. Its cost is also excellent and just right on the quality.

I purchased a iComfort Intellectual EFX Queen Set on 5/11/15 from Sleepy's @ 401 Baltimore Pike in Bel Air, 21015. The cost of the mattress was 1599.99, 49.99 for the Queen Box protector and 299.99 for the bed frame the salesman suggested. I also purchased 75.00 Bed bug protector to keep the mattress safe from bed bugs. The mattress sags horribly, and I sink in the middle of the bed. I am starting to have back problems sleeping on this mattress. I weigh 165 and there should be no reason at all that this mattress should sink. They told me that I had to pay the 39.95 for an inspector to check out this mattress. I refused to pay the 39.95 for their inspection fee that they did finally waive after threatening to talk to a lawyer, They did give me a case # for the claim and I would receive a call from the warranty company (US Quality) but was told I would have to wait a week for a callback. I will update after I hear from their management team.

I should have done my research. But I have never experienced anything like this. My BeautyRest recharge mattress started to sag before a year. It stains like a sheet and when turning the mattress to help with sagging it folds. Horrible mattress and not cheap.

I recently got a mattress and box spring from Mattress Firm at Hunter Crossroads in Haslet TX. The sales associate Jennifer ** was very helpful (outstanding). The store was very clean, smelled fresh, and had a lot of stock to choose from. I had been shopping around to various stores prior to going to Mattress Firm. Jennifer took the time to explain the various mattress and made the purchase easy to do. I would highly recommend this store!!!

I was working with the store manager (Wake **) to purchase a new mattress. After going back and forth on trying to get the best deal and product, the manager actually made a very good offer to me. When I went back to make the purchase he had decided not to honor the written estimate/quote (order number ** - customer number **) he had given to me two days before (He said the company was not going to make enough profit). Apparently there is a severe lack of moral fiber in Mattress Firm's business ethics.

I bought a mattress, the base board, and motor from Mattress Firm. I went to their shop at 10:00 sharp, but their doors were still locked. The sales rep saw me, opened the door, and showed me around. He was really pleasant and knowledgeable. I told him what I was looking for, showed me, and explained to me that they were closing the store. He had some really good deals going on right now and I ended up purchasing a floor model.

I moved here from North Carolina with my daughter and son-in-law. They made a quarters for me and helped me get a new mattress. The gentleman that waited on me couldn’t have been nicer. They had me try all the mattresses and I liked a regular mattress but one that’s low because I’m short. Come delivery they brought the high one so I told the delivery guys about it. He then said it was the order so I showed him, I said, “I went and got a mattress so I wouldn’t have to jump in bed.” And they said “Oh, that’s right. That’s not right.” So they came the very next day and brought the other one and got everything settled. They could not be nicer. My new bed is very good and I’m liking it real well.

We bought 2 mattresses and paid 500 dollars for that. We're planning to move in but did not have any mattress yet so we were staying somewhere else. Had to go back and forth because of their schedule and we had to wait for them for few hours! They couldn't make it. Didn't even pick up the calls. WE DID THAT FOR FEW DAYS. Although we were informed that we would definitely get the mattresses by Friday, we still didn't get them and it's Sunday already. Their delivery system sucks. I do not recommend buying mattress from this irresponsible place. They never value the customers' time like they wrote on their site.

Mattress Firm's sales staff was excellent. The lady that helped us was very knowledgeable, extremely helpful and she went above and beyond. We ordered several mattresses and we picked some up and took them ourselves. But we had our king mattress delivered and that went great too. We haven't had the mattresses that long, but so far, the quality is good. Overall, the whole experience was really positive. We're rural here and we don’t have a whole lot of choices but we would still rather buy from a local mattress store as opposed to Walmart or Costco. And because of their service, we would buy from Mattress Firm again for sure.

My sister and I went to the Mattress Firm store because I was looking for a mattress and she was looking for a pillow. The first time we went in there, the gentleman was really good. He was new and was just learning. The second time I went back, I asked for him and the few things that he might have missed, the lady fixed, so it was no big deal. It didn't bother me because they credited me back $50 since there was a close out price on the memory foam mattress pad that I bought which was not given to me. But the gentleman's still good that we really weren't paying attention to the price. We were just asking about the different pads and mattresses and he answered the questions the best he could.

I bought a Tempur-Pedic mattress from Mattress Firm. I like its price and the sales staff was very nice. But my back now is hurting and Mattress Firm said they couldn’t do anything about it because it's a mattress on the floor. Also, the mattress cover I purchased that's supposed to be a cooling cover is not cooling at all.

It was a good experience with Mattress Firm. Their sales reps were really friendly. Their mattress is not the top of the line but I didn't expect that and so far it's good.

James the sales rep at the Florin Town Center store was very helpful, courteous and patient. He try to understand our needs and help us get a good mattress. Also we found he was knowledgeable of his products. His customer service was great. Thank you James.

We bought from Mattress Firm at the spur of the moment. I woke up and I was tired of my bed. I told my husband I wanted a new bed and we chose a mattress. Corey, the sales representative, was patient with me and my husband because my husband likes the firm beds and I like the soft ones. The sales rep was good at trying to find us a happy medium. It's because of him that we bought the bed. We got a pillow top mattress with the box spring, a bed frame, headboard, the mattress protect and two HyperChill pillows. Everything was delivered except the headboard because it's still not in yet, but all the products we have been using have exceeded my expectations. Overall, it was a perfect experience with Mattress Firm.

I was looking for an adjustable bed and Mattress Firm had an advertisement on Rivers Avenue. So I stopped at Rivers Avenue to make the purchase at one of Mattress Firm’s stores in North Charleston. I got an adjustable bed and plush mattress for $7,500. The sales rep was a nice guy, but I had some issues purchasing it.

We needed a new mattress because I have back problems. Mattress Firm was the first place I saw and I got an adjustable bed with the massage and two pillows. The sales rep was well-informed. She went through a lot of different mattresses because I’m picky and she was there to help me. It took some getting used to but now, I appreciate the bed. When I wake up now, my back doesn’t hurt as bad as it did before I got it. I’m satisfied with the product and it was a pleasant experience.

We were looking for a bed for our grandson and we went to Sears. We didn't like what we saw there - the prices and salespeople who didn't know one bed from another. We planned on looking around a little bit more but we saw one bed that we thought was really nice at Mattress Firm. We were about to go around and check some more prices and the sales guy asked us if we would buy the bed if he would knock 50 bucks off its price. And we said yes. He was very nice and very knowledgeable. The bed was sitting up on the side and he brought it down and put it on the floor so that we could try it out. Then we picked up the bed and the same guy was there and he helped us load it. Our grandson loves the bed. It's very comfortable and he said that he can sleep good in the night in it. So it was a very good experience. If we need another bed, we'll be going there again.

Mattress Firm was a company that has a name recognition. I knew more about them than other mattress companies, so I felt a little more safe that they’re not one fly-by-night company. I got a queen mattress and box springs and it was a pleasant experience. Things went just as expected. It was delivered on time and well so we had absolutely no problem.

I purchased 2 full and 1 king bunkie boards from the Mattress Firm in District Heights, MD on May 20, 2017. After some consultation with one of the area managers in the store Patricia **, I determined I only needed 1. She returned the others to my card the same day. Today is June 7, 2017 and I still have not received my refund from this company! I have called both numbers for this company trying to speak with someone in customer service and I keep reaching someone in sales who cannot help me. The two numbers I called have the same voice prompts and you reach the same people only in sales.

We went to the store on a Sunday to purchase a new king size mattress. The salesman was a lot of help in picking the right one for us and bought a $1400 mattress on sale for $1200. Delivery was set up for the next Tuesday. The company text me a delivery time of 2:15 to 4:15 central time since it comes from Chicago. We live in Indiana, an hour difference which would mean 5:15. Waited till 5:45 and called to see where they were. The salesman very nicely looked at the GPS and which delivery they were on and said looks like probably closer to 7:00 so we said we were going to get something to eat down the road close and be right back. He said they will call or text when there on their way.

My wife and I needed a new mattress and a wide mattress foam. The sales rep from Mattress Firm was good and suggested that we get a memory foam mattress. We like the mattress but it doesn't seem to be helping my back.

Mattress Firm was the closest store so I stopped by there and bought a Serta. The sales rep was really good and very informative about the product. I told him my price range and he worked around that and it was a good experience. The delivery wasn’t that bad. They told me they were backed up. So I left work early to wait for the mattress but they ended up not coming till later. It wasn’t a big deal but that was the only bad side of it. Overall, they were very professional and got me the product that I needed. It’s the perfect mattress for me right now and I’m glad I bought it and I wouldn’t return it for anything.

Mattress Firm sells Beautyrest and we got two twin mattresses. My husband got a different one than I did but it was still a Beautyrest. He got the adjustable base and I didn’t. The sales rep was wonderful, very knowledgeable, and very patient. I couldn’t have asked for a better rep. She had sent me a base so high that I needed a step stool to get up on the bed. I called her and she immediately had a new base down here. We’ve been also perfectly happy with the delivery experience. The guys were wonderful. They were very efficient, very quick, and were here when they were supposed to be.

They give you a satisfaction guarantee so I bought a mattress and an adjustable base. I had the base and mattress delivered and was told the base would fit inside my current bed. After getting everything installed and going to relax that night as I'm adjust my bed I hear a crack. The adjustable frame cracked my $2000 headboard!!! Now I can't get a refund and I'm stuck with this adjustable base!

I had gotten a mattress from Mattress Firm before but I was totally unhappy with it. I went back to the old store and they told me to keep it a little longer to get used to it. I listened to them but eventually it felt like I was in a hole and it was hard to get out of bed. On another occasion I was in another area uptown and I went in a Mattress Firm store, just looking with a friend. I casually mentioned that I was having trouble with the mattress I had bought and the lady there said it could have been a fluke and that sometimes there may be one that's not made properly or had a shift. She advised me to go back and tell the store about it but I continued not to do it.

We had a previous purchase and decided to buy from Mattress Firm again. The sales reps were knowledgeable and helpful. We bought pillow top mattresses and box springs for our kids and had the items delivered. The cost and quality are well-matched. The kids love the mattresses and we like the one that we got for us too.

Bought a new mattress only for it to sag and have to be exchanged 6 months later. Worst customer experience I have ever had. Took over 4 weeks to get a new mattress. They did not want to issue a credit for the box spring even though it was defective which the manager at the local store agreed with. Upon receiving the new mattress after the warranty exchange was required to pay an additional delivery fee for new mattress of $80 even though the defective mattress, which only lasted 6 months on supposed 10-year warranty, was the company's fault. Had to go get the mattress myself in the rain on a day off. Took off work to prepare for an exam.

When we went to Mattress Firm, we spoke to a very nice man and told him that we wanted to buy one of the Tempur-Pedic mattresses. We then scheduled a delivery for our purchase. Their team was professional and courteous. They called ahead of time and delivered it exactly when they said they were going to. While it was a guest room mattress and we have quite a few uses of it, the product has been good. I would buy from them again.

I ordered my new mattress in store and have no complaints whatsoever with the salesman. Very knowledgeable and helped me find the mattress that best fits me. I missed the same day delivery by 20 mins., oh well, and wasn't able to have the mattress delivered until 6 days later. Jeremy, the salesman, said that wouldn't be a problem. I cleared up my schedule to make sure I was available all day so they could deliver it whenever it was convenient for them.

I went to the Mattress Firm store primarily because they were having a closing out sale. I wanted to see if I could get financed because I do not have a good credit score. The sales rep was courteous and showed me all the mattresses on sale and told me about the covers for bedbugs, and explained me their leasing program, which I did not expect. I found it helpful, and it was a nice experience. I picked out the queen set and some of the bedbug covers, and they are really good. I am now sleeping a better.

We wanted a bigger bed and we bought one from Mattress Firm because it was there. It's a mattress place that we went into and found. However, their sales rep was amazing. She answered questions for us and helped us in many ways we needed to be helped.

I have a new child coming to my home and I had a box spring and mattress but I didn't like them. I want a new one and ended up buying a box spring and mattress from Mattress Firm. However, I wasn't too happy with my experience there at all. I felt they were being a little bit racist towards me because of my last name. I walked through and waited to be helped. A male associate assisted me and when he asked me for my name and my last name to put in the computer, the female behind him looked at me and stated that I don't have an accent and that I should have one. When the associate asked for my address and cellphone number, the female continued to ask if English is my primary language.

I love mattresses and I love Mattress Firm. The lady that sold us our mattress was very nice. When we were buying one, She told my husband, “Just let me show you this one last mattress.” She went out of her way. We get in our bed and we fall asleep. I sit down to watch a program and five minutes after being in the bed, I fall asleep. My husband does the same thing. I've told my kids about Mattress Firm.

The Mattress Firm sales rep, Will, was super awesome and friendly. He definitely was very informative and I appreciated his honesty about price versus quality. It's good. The first week, the bed was way too squishy and I hated it but now I'm used to it and I love it.

They sent me out a mismatched set because they no longer sell Sealy, as Sealy dropped them when they took over Sleep Train. I purchased from Sleep Train for over 20 years and loved their beds and service, so I thought why not give them a try. When the set came, I was told Sealy would warranty the mattress even with a Beautyrest box spring. This was a lie. I spoke to Sealy to make sure. Trying to return the box spring has been terrible. Two weeks on the phone, I finally got Saad **. It was Friday. He told me to call him on Monday and he would process the return. I call on Monday and he only works Wednesday and Friday. I've tried customer service at corporate and they tell me I must speak with him. I tried calling again today and left on hold for 1 hour and 38 minutes so far. I'm fed up with this company! I will never recommend them or purchase from them again

It was our first time to purchase from Mattress Firm and it was a fun experience. Normally, my husband hates to look for mattresses, but even he was happy. The experience was very educational, too. I've learned a lot about different mattresses and what each is for, whether one is a side sleeper, a back sleeper, or a stomach sleeper. The manager was awesome and very gracious. She knows how to sell. As soon as she got us, we got to spend $1600 more than what we had intended to. We bought 2 box springs, 2 mattresses, and 2 pillows. The first bed kind of sunk in the middle so we returned it and upgraded. The bearing of the new one is still kind of out but it would pretty well fit on keeping it.

I purchased a Tempur-Pedic bed from Mattress Firm because of their pricing. The sales representative was good and he was very upfront. Mattress Firm has good customer service and our experience was pretty straightforward and enjoyable.

I had bought from Mattress Firm a few years ago and was pleased so I used them again. Their products were fine. My kids use the mattress we bought a few years ago and they’ve been very happy with it. This time, I went with my mother after I told her about Mattress Firm and I didn’t go in to buy a mattress but by the time the sales guy sold my mother a mattress, he sold me one too.

We've used Mattress Firm before and decided to buy from them again. Everything was good until they had said that the mattress was in stock and then I went to go pick it up and apparently it wasn't in stock. It was for somebody else that was pending pick up. Then the sales representative said it was going to be here on Wednesday for me. They call me on Wednesday and said, "Yeah, it's here but it hasn't been off the loading truck." So, I had to come back and pick it up on Thursday or Friday.

We were referred by my cousin to buy from Mattress Firm and I did a purchase on January 9th this year. I bought one king size and another queen size Tempur-Pedic, and the guy who sold it gave us a very good price. We ended up buying it, and I told him at the time of purchase that my parents will be coming, and asked what we can do about the mattress if they don't like it. He said we can go ahead and request our 120 days, and I said that was perfect. We didn't like the Tempur-Pedic and decided to exchange it. I went to Mattress Firm and there was a very nice manager. However, when I said we were going to exchange it, she said that they were going to exchange it, and that they were going to deduct or refund the price of whatever we're getting, but that there was going to be a $150 charge. I asked what it was for and she said it's for the delivery.

I purchased a mattress with a multiple year warranty. A hole developed in the mattress. I asked the store if there was anything they could do and they suggested if I pay $40 they would send someone out to inspect. When they arrived they said there was a definite defect and would replace the mattress. Someone would pick up in a couple of weeks another $90. When they arrived they changed their mind and said there was a stain on the mattress. When I made the purchase it cost $1100+. They said they would throw in an upgraded bed frame and protective cover which I used with my own cover. It was expensive and I wanted to protect my mattress, cost of mattress $1100+, tip for delivery $25, re-inspection $40, warranty expert $20. We tipped everyone who came into my home.

After initially being denied the claim, Mattress Firm confirmed that the mattress was defective. With a bit of runaround on their part, I finally did get a letter of credit for the full cost of the mattress. The letter of credit can only be used at Mattress Firm and for a mattress of equal or lesser value. No refund for a lower cost mattress and I will have to cover the difference for a higher cost mattress. I'm happy that this was resolved but still find the entire experience to be very unfortunate.

I received an excellent response to my concerns from the company and the have completely satisfied our issues. I gave them 5 stars but when we first raised an issue they were less then sympathetic. That being said they did come through with good customer service and I can highly recommend them.

We went mattress shopping and we knew what we wanted. We wanted an adjustable bed so we looked at Mattress Firm and the sales representative was very good. They had to replace the first one that we got and they did that without any problems. We got a twin one and the motor did not work right on one side for the first mattress we bought. So, rather than just trying to change the motor, they just replaced the whole bed. We had to wait for a couple of weeks. But we still were able to sleep in the old one and it worked. It was just very noisy. After the replacement, it's been fine.

Mattress Firm was having a sale and they were right next to the bank I was at so I bought a mattress with some pillows and a box spring from them. We went in and they weren't pushy. I tried the bed and they were comfortable. I realized that my mattress was like 60 years old. I said, "Yeah. Okay. I'll buy a bed." The bed is great and it looks nice.

It was time to get a new mattress and a friend referred Mattress Firm. He said they got a pretty deal on it, so I figured I'd go take a look at what they had on the floor and models they offered. As soon as we walked in the store, their sales rep walked over. He let us walk around and look at some of the floor models. He wasn't on top of us too much. And then we started talking about some of the deals they had and some of the mattresses. He then asked what I was looking for and the different types of mattresses I would be interested in. He wasn’t too pushy. The Mattress Firm I got is perfect and definitely nice. I love it and I have no problems with it. It’s comfier than the previous mattress I owned.

I got a call from Mattress firm and they provided $100 credit to resolve the issue. I paid $460 including taxes for defective mattress and mattress firm did not take it back.

Here is my story. I purchased Beautyrest Black Alexia extra firm mattress in 2015. I am very satisfied with the mattress, however, it starts sagging and I claimed a warranty. I chose to pay $39.95 for sending inspector home and the process went smoothly. I received warranty credit, which is the same amount I paid for Alexia, but it's just the beginning. Mattress Firm does not carry Alexia anymore, and similar firmness mattress I can find in store is Beautyrest Legend, which is around $1200 more than my original purchase. I don't want to upgrade mattress because I am very satisfied with Alexia. I did a little research and found Mattress Firm actually does carry a model called Calista, which is replace model of Alexia. I tried it in Sears and I am sure it's the same firmness as Alexia. Calista are selling in the MattressFirm.com for the same price range as Alexia but not in store.

We were at the grocery outlet and I told my husband I like to go over Mattress Firm and see because we were looking for a new bed. We went in there and they were really nice. They showed us what they had, the difference between one mattress and the other. The bed that we finally bought from them raises up and down. I've had surgery and I need to be propped up a little bit. It's just perfect.

I bought a ** mattress from a rent-to-own place, and they were overcharging by a crap ton. I don't even know the company who made it. And so, I had walked into the Mattress Firm place and the guy was in there. I told him how much I'm paying a month and how much the payoff is. Then he asked why am I paying on that mattress since it's probably a used mattress anyway. And I was like, "What? It is?" And he said that it is more likely. The one that I've seen at the display wasn't probably the one they sent me. Instead, I was sent a different mattress from one of their warehouses. I said that I didn't want that, and he said that he can get me a better deal on one of these bigger mattresses that are a lot more comfortable. It can be used, but they cleaned it as best as they can. It's better quality. I ended up walking out with that mattress that day.

I've shopped at Mattress Firm before when they were under another name and I was happy with the service. And this is the first time I purchased from them as Mattress Firm and I got a mattress box spring, pillows, and a mattress cover. Dealing with their representatives was a pleasant and professional experience. They were helpful in answering questions I had. The delivery people left the mattress on my first floor and I thought they would deliver it to the place where I needed it but I wasn't home at that time so maybe it contributed to that. Other than that, my experience was positive and I would shop there again.

This past weekend I stopped in to check out the sales they had for mattresses. The "gentleman" aka salesman was extremely rude and kept insisting that I purchase a new mattress that day. He wouldn't take "Not today" for an answer and as I was leaving I told him, "You just lost a sale." His comment?" I wasn't very patriotic."

I'm from Houston and that’s where Mattress Firm is from so I've always known about it. It was great with their sales reps and they were very helpful. Then, I had a delivery team and it was fine. Everything was good. I got a regular mattress and box spring and it's been great.

Mattress Firm always held specials and I really like it. It was awesome with their sales rep, Brandon, and he was really great. He took care of everything and had a good knowledge of the products. They were very nice and easy to work with. It was a superb customer service. I bought a Beautyrest Hybrid and a Legget & Platt adjustable bed. So far, it's okay and I haven't had any issues. It was a pleasurable and pleasant experience, and I will recommend them.

I needed a new mattress so I went to a discount store but got a damaged one. I decided to go with that because I didn't think it was such a big deal. I had a good experience with their very helpful salesman. However, I should have gone with the spring instead of the one. I'm still getting used to the mattress and it's still working out for me. I'm a spring guy and should have stuck with a spring. Other than that, they've got good location that was easy to get to. They were easy to talk to and I like the delivery people. They came to set it up at the same time as I wanted them to.

Mattress Firm was the closest store to my apartment so I bought from them. I bought a nice, firm bed that they sold me with a frame. The rep was awesome. He showed me all the different products and let me pick and choose based on what I felt I liked. He was also very knowledgeable. The guys that delivered it put it all together and I loved it. Mattress Firm did a good job and I'm happy with my product.

I have a 10-year-old mattress. I needed a new one and I started stopping in different mattress stores in my area. I stopped into Mattress Firm and I was surprised to see a nice mattress, Tempur-Pedic Luxe Cloud, at a reduced price. The sale rep Brian helped me through the process and he was friendly until I found out what actually transpired and then I was pretty unhappy and irritated. I asked him how much it was, the he ran the numbers and told me it's $2,700. I was super pumped because that was a significant savings and so I asked what's up with the great deal. He said that Mattress Firm decided that they're no longer being a Tempur-Pedic dealer and as a result, everything was on clearance.

We checked Sleep Number and the bed that we were looking for and we found it a lot less expensive at Mattress Firm. Their sales reps were good, really helpful, very informative and nice kids. We bought a King size mattress and the bedframe and it’s that one that elevates in the head and the feet. We’ve been satisfied and everything went good. We recommended them to some other people that we know when we were talking to them about our bed and told them we were happy with it.

I needed a mattress so I talked to Dan who is Mattress Firm's salesman. I've known him and he's a very good fellow. I asked him what would be a good quality and he recommended two and we went with the more expensive one. I ended up buying a mattress, a box spring and a Harvard frame. It was great and he was very helpful. It was quick, easy and they were very polite when they delivered it. It was a good experience all around and I'm very pleased.

Mattress Firm had a sale going on and I purchased a second time from them. The first time, I bought a twin mattress and box springs. I did some shopping around first and the salespeople were all great.

We bought a mattress for our daughter at Mattress Firm. She said, “I wanted that one,” and I paid the bill. Their sales rep was good. He explained everything to us. We had to change delivery and that was good too. Those guys were fast. They're in and out of the house in minutes.

We needed a new mattress so we bought one from Mattress Firm. Dealing with their reps was nothing over the top. My only issue was that the wrong mattress was delivered. We got the correct one and we've only had it for a month but the mattress already squeaks, which I'm a bit perturbed about.

When we bought our mattress, it was marked at about $900 and we were able to talk the sales rep down to $600. When we went to close out, the salesperson called his manager and then told us that he’d get in trouble if he gave us the mattress at the price promised, but that he could give it to us in a package including a mattress protector and a pillow. We didn’t even want the pillow or mattress protector, but if it’s for the same price then we thought there’d be no issue.

Wow! April called me immediately after this review and worked with me on a resolution. She located a replacement mattress for me scheduled delivery for the next day! I really appreciate the turnaround in service and will shop Mattress Firm again. Thanks, April!

We bought the Gladney Hybrid foam king mattress a week back and an adjustable base to complete our sleep set. The mattress is pretty good. We like it. A day later I see this advertisement on a competitor's website that lists the same adjustable base that we bought listed at half the price of what we bought it for. We went to the store to show the advertisement and have the low price guarantee applied on our purchase. The salesman was cooperative and he said he will talk to the manager and get back to us. The next morning he called saying the item they are selling is a refurbished item. I said ok and called the competitor store and got a response from the store that it is a new packaged item that they received just yesterday. The same is published on the website. So I called the salesman at Mattress Firm again to tell him that it's a new item that is being sold for half the price.

Purchased a Serta mattress from Mattress Firm in January 2017. It has a 10 year warranty. Soon thereafter the new mattress got lumpy. I returned to Mattress Firm and they told me it would cost me $24.95 for a "Do it Yourself Inspection Kit" or $39.99 for someone to come to my home from Mattress Firm to inspect the mattress. I paid $24.95 and received the very complicated instructions and kit which when completed with pictures I would have to upload to my computer and send it to Mattress Firm. I did that.

My wife happened to stop at Mattress Firm, checked out their product and liked it. We bought the Beautyrest Black Mattress. The sales rep was very pleasant, knowledgeable about the product and he answered every question we had. He showed us different models and let us try each one of them out. When we set up the delivery, we didn’t exactly know when we were going to get the mattress delivered. So he told us to inform him when we wanted it delivered and they'll do it. Once we figured out the date, we let him know and it was spot on. When they told us they were going to be there, they were there. It was a great experience and if I ever have a need for a mattress again, I’ll definitely return there.

Mattress Firm had a decent price and it went very well with the sales reps. They were very informative and friendly and the delivery also went well. It's a decent mattress and I'd recommend it.

Mattress Firm is convenient and they’re right here where I live. The sales rep was fabulous too. When I walked in, he helped me out, and then I paid and was out the door. It was probably the easiest purchase I’ve made in a long time. It was painless and everything was very professional. They delivered when they said they were going to, and all the way around it's a good experience. We bought spring type, pillow top and my son thinks it’s perfect so that’s all that matters.

Purchased mattress and base, set delivery for 2 days later. Sales representative delivery driver would call when on way. We also had a 4 hr window so we were home. I got a text stating they would arrive within 20 min (I had been tracking the truck all day on app) so an hr goes by with nothing, no mattress, no phone call. Call store. They say truck is done for the day, drivers knocked on our door with no answer!! Liars!! So next day district Mgr delivers in a pickup truck and indicates I should be grateful he was doing it as any other stores Mgr wouldn't. Come on... I'd hope any other store would just deliver on day scheduled that I stayed home! He only did this after I called store and requested he call me! Bad attitude and clueless about business!!! He wasn't concerned about delivery snubs reflecting on his company! Hilarious???? NEVER recommend this company especially considering there are so many mattress stores!!! Nightmare...

I bought a Mattress Firm because of my back. It was the second bed that I purchased from them. Their salesperson was great. I had the delivery team set up the mattress and they were on time and courteous. The mattress I got is a regular mattress that’s adjustable. So far, it’s holding up. It’s also helping me with the back pain where I adjusted. I have to sleep off with it.

I bought a mattress from Mattress Firm before. The sales reps were very helpful and the delivery personnel were professional. It was a good experience and the product has been fine.

I've always bought from Mattress Firm. We just bought a new mattress and the purchasing experience was quick and to the point. I knew what I wanted, the sales rep helped me get it and I walked out of there. Everything was smooth.

After my review here I am happy to say that my bed was replaced at no charge and it was a quick and pain less process. Thank you Mattress Firm and Stenio for the effort and for listening.

We have a new mattress purchased from Mattress Firm. We recently had an independent inspector come and inspect the mattress. During his inspection he stated that his findings are consistent with a product failure and a replacement was warranted. Today after calling 2 times to ask about the results we received an email denying our claim due to incompatible foundations being used. THEY ARE THE FOUNDATIONS SOLD AS A SET WITH OUR MATTRESS. Our frame has a center support as required by the manufacturer.

I have had my old mattress for so long and I was definitely having some problems with my back. It was time to get me a new mattress. Mattress Firm is closer to my house and I went in to try to find me something. But then when I got back home, I felt like it was too soft, so I went back. The sales representative really helped me. I said, "I went to one of your other Mattress Firm stores that was over that way, and he let me try things out. And then he told me to go back". And I said, “Well, this is the one I should have gotten.” Then he explained to me how they had that warranty and then they went on and switched it for me.

I wanted to get some sleep so I bought a box spring, a queen mattress and a frame from Mattress Firm. Their sales rep showed me the stuff and went back to his desk. If I had any questions he came over right away and answered them, then left again. He wasn't pushy nor did he hang over me and hover like a bumblebee. However, I noticed that the side of the mattress that I lay on is starting to get really flat and I've only had it for a little over a month. It's also not as firm as the other side. It has a 20-year warranty on it but I'm not paying $150 for them to come out and replace this when I've spent $1,000.

The Mattress Firm sales representative was very pleasant. I got a Serta mattress and one of those beds in a bag for a good sale price and the quality is nice. The Serta is a little harder than I thought it was gonna be. I asked for a medium but it is a little too firm, so I’m hoping it breaks in a little better. I came from a Tempur-Pedic, so maybe it’s feeling a little too hard too for that reason but it’s certainly not a medium. But overall, my experience was pleasant and efficient.