Mattress Firm Reviews

My first experience with Mattress Firm was absolutely terrible. I would not go back in their East Lyme store even if they give me a mattress. The gentleman did not know what he was talking about. He had no idea how to fill up the application, and it was simply not a pleasant experience. I ended up talking to the general manager of the whole district. The money was taken out of my account for the first time that I did it and it took me days to get my money back.

We saw a Mattress Firm massage chair at a fair and my wife really liked it so we decided to buy it. They delivered it the next day and they were on time. They called and told me they were on their way. We live 100 miles from the fair and about two hours later, they got here. They set it all up and cleaned everything after. They were good.

We had a wonderful experience with Mattress Firm when we got a mattress for my son, and he now enjoys it. The manager who helped us out was really cool. What we got for the value was all worth it. We went to the store towards closing, and the rep stayed after closing and helped us out. He even sent us a card afterward which my wife really appreciated. The delivery people tried to make contact and left a message, which I didn’t get right away for whatever reason, but I was able to get here in time when they met us up. They took the old mattress just like we had talked about and all went smoothly and nice. Definitely, we wouldn’t be opposed to purchasing a mattress from them again.

We recently bought a mattress and box frame from Mattress Firm. Our sales rep was friendly and very helpful. I went to the store for the basic or cheapest mattress and the rep explained to me and convinced me to buy another mattress, which was from somewhere that had gone out of business and that they took over. He said it has a better quality but a little more expensive. He explained to me how the other mattress would be hard and I really didn’t want that. So it was worth it, and in fact, it turned out being a better bargain for me. But the delivery wound up not being correct, because we purchased a full when it was supposed to be a queen. But the rep also told us how to handle it. He was very helpful with everything and we got it taken care of.

As I walked in the door at Mattress Firm, I explained to the reps what I wanted and they took us right to it. The whole process took 15 minutes and then we had everything set up for delivery the next day. It was extremely easy. The delivery team showed up and told me who they were, then after I needed my mattresses to go, they ripped all the plastic off of them and put them up where they needed to be. I didn't have to do anything. I just showed them where they went, and they did their job and then carried on. I'm a satisfied customer and they've definitely earned my business for the next time.

I had previous purchases from Mattress Firm, so I bought from them again, and this time, it's an adjustable base and bed. Although I had to call their sales reps to ask about a return, but other than that, I had no problems. I'd definitely recommend them.

I wanted the Tempur-Pedic and the local place that carried that brand was Mattress Firm. Their salesperson was good when we walked in the store. He had us lie on the beds to pick the firmness. We had a pretty narrow scope of what we wanted so we went down the line on firmness. Some of the materials would also look cooler than the other materials. We were there for only 20 minutes and we purchased the mattress and the base. We also got their pillows since it was part of their promotion at that time. The delivery was quick and their guys were courteous. The mattress is great and the new mattress smell is gone now. We love the mattress and our experience was fine.

My experience with Mattress Firm was excellent. I love this mattress. It's the nicest birthday present I've ever gotten from a child. Our cat ruined my bed and we were making a joke out of it. My husband was going in with all kinds of detail about how awful it was to clean up in here. My daughter called me one afternoon and said that she's going to give me a mattress and a box spring this year, and she did.

We purchased couple of mattresses from a local store in Scottsdale, AZ. Once we got past used car sale tactics at the store, we had two new mattresses for ourselves and our child. The one we purchased for ourselves was a top of the line Foster and Stern king size mattress. After about a year it was sagging so badly that one could only sleep in one position that is aligned with the sagged area. The Mattress Firm not only charged us for coming out to inspect the mattress but refused to do anything about the issue because the sagging was only 1.5 inches. Do not buy from this company and definitely do not buy $2K Foster and Stern products!

Mattress Firm being local prompted me to purchase from them. The sales representative was great, very friendly and professional. I bought two mattresses and one that's adjustable. I had it delivered and the delivery team was also professional. They came in and set up the bed. Everything is good so far.

Mattress Firm is number one in the country and they had the best deals. I would definitely recommend them. Their sales rep from the St. Augustine store was very good. Their delivery team was very polite and the delivery went very smoothly.

When we purchased the Simmons Beautyrest Clermont Queen Prime it was just fine. After not even a year the thing sags terribly... we feel like upside down turtles trying to get out or turn over on this bed. We had a representative come out and do that string test. Got a letter back stating that the mattress meets the requirements of a sound product. Yes if you are not laying in the trap. We are going to be looking to file a small claim against the company Mattress Firm. Any help would be appreciated.

I bought a Beautyrest mattress and an adjustable frame. The delivery team was quick. They had it all setup in no time. Sales rep was really knowledgeable. He searched through deals, gave me prices and let me try out a bunch of beds. I'm pretty happy with it. We had bought a bed from Mattress Firm before.

Shortly after purchasing our bed from Mattress Firm we had some problems with it and we thought that there was nothing we could do about it. We lived with the problem for close to a year until finally I called Mattress Firm here locally in Lake Wales and I mentioned to them that there was a problem and let them know that it was a very poor purchase on our part. Instantly someone at Mattress Firm reminded me that there was a 10 year guarantee. We wouldn't have known about it if they hadn't told us.

I got a queen bed and a frame from Mattress Firm for $530 with tax. The bed is excellent. I've never slept better because I was never on that good of a bed. My back's better too. I'm 62 years old and in better shape.

A representative reached out to me and corrected the issue. He was very helpful and very willing to help resolve the situation. I was more than satisfied with the resolution.

My brother bought a mattress from Mattress Firm four years ago and there's not a lot of mattress places in the town that I live in so I also went there to get a pillow top mattress. The salesman was very good. He took me around and showed me different mattresses after I told him the kind I was looking for. He was very helpful in what a chose. It was a thousand dollar mattress which I got for $899. They delivered it earlier on a Saturday. I was supposed to have a one to three delivery time and they called me at nine in the morning and said they could be here by 11.

I had bought a bed from Big Lots and it just sunk down in the middle. They exchanged it, and the second one was doing the same thing. So, I went to Mattress Firm to get another mattress. When I went to pick up the bed, I found another one that I wanted. It was so comfortable but they wanted more money on it, and I couldn't afford the additional $200. But I always have problems with the item that I bought. It might be the bedframe or the bed. The bed still hurts my back. I told my husband, “I thought this bed was gonna change with my back, but it didn’t.” My son slept on it for a few nights, and he said his back hurts.

Mattress Firm had the mattress in the price range that I wanted. However, we had to return the box spring the first time because it was extremely high. We exchanged it for a Bunkie board, which was too little but it's fine. I had to pay a re-stock fee and I wasn't real happy with that.

A friend of my mom had a good experience with Mattress Firm and they have good pricing. The financing was a really big deal breaker for me. I’m 19 and I need to build up some credit because I’m looking to buy a vehicle, so I figured that would be a good way to build some credit. Also, my mattress was in really bad condition so I figured it was a win-win. Then I got a queen size mattress set with a pillow top and springs.

Overall, Mattress Firm is very good. The sales rep was fine. The only issue I had is that the purchase was initially denied and I don't know why because I had bought from Mattress Firm before and paid the item off, so that was weird. And then I had to keep going back and forth on the phone with Progressive. Otherwise, the mattress guy was good.

Mattress Firm is in the area and the only place I knew about so I bought a mattress, box springs and sheet set from them. Their sales reps were very helpful and knew a lot about the mattresses. The first mattress that I got in the store was not as firm as the one that I had delivered. So I kept it for a month and then traded it in for a more plush mattress. I'm now happy with the mattress that I have.

We were buying a mattress for the guest room and didn't care about how high the quality was, but we wanted something that we can afford, and so the price was the reason we went with Mattress Firm. We got a mattress, box spring, and frame. It was good with the sales representative. She was really knowledgeable, matched our prices, and seemed to understand our concerns. It's been great with the products, which were delivered quickly. These products were delivered on time, and that was really important to us.

My old mattress was infected with bugs but I sent Mattress Firm a sheet of paper releasing them from liability. And I had a sheet protector on that was especially for that 'cause I've had that mattress for almost 20 years. So it's going to have the evidence of past contamination because that protector was bought especially for that. When the delivery guy came over, he saw the evidence that I had been infected once before. He said I got bugs but there was none on the mattress. I had picked the mattress up and I dusted the carpet again, so the house was completely clean. All he had to do was deliver the mattress to me but he didn’t even stick around. He didn't even show me where the bug was. He said I had to call my salesman and left.

Mattress Firm had a sale in town and I bought box springs and mattresses. Their sales rep was courteous and able to answer all our questions. The delivery got mixed up because it was supposed to be delivered to two different addresses and it was a couple of days before everything got straightened out.

We purchased a Tempur-Pedic four years ago and it was a pleasant experience so we went back to Mattress Firm and did another purchase. The sales rep showed us what we asked for and we made a quick decision and closed the deal for the set. The delivery team was very professional and the product is exactly what we ordered. It was perfect.

My mom got a mattress and box springs and they cost close to a couple thousand dollars. They were pretty expensive. The two kids that came to deliver the items were so efficient. I tipped them a $10 bill because they were both good kids. My old mattress definitely needed to be replaced, so the new one from Mattress Firm has been a godsend. It's been very nice.

Just moved to North Carolina from California, purchased 2 mattresses in advance of the move back in September. We are arriving before our furniture and I scheduled the delivery for our arrival date, so we would have beds to sleep on. Delivery was expected on 10/31, and we were given a window of 1:45 p.m. to 3:45 p.m. I received a call, which I did not answer so it went to voice mail, around 11:30, saying the delivery would arrive early, between 1 and 1:30 p.m. I never saw anyone, nor received a call, or a call return after I called back at 2 p.m. I called the store to complain, and the store was not able to resolve the issue, they claim the delivery crew showed up, which they did not. We ended up booking a hotel after being promised a delivery the next day and they would refund the initial delivery fee. A delivery happened, about 9:30 p.m., but only for one mattress out of 2, so my son spent the night on the floor.

In February 2015 we purchased a Mattress from Mattress Firm. Purchase went fine. Sales rep. and del. went very well, but the Mattress sagged in the middle already after a few nights. So we went back and picked out different one (supposed to be a better quality) and had it exchanged. And we must say after 1 year and 8 month, this one is not better. Sagging into, supposed to be a better quality the middle, and already making noises when one turns over. We will never buy another one from Mattress Firm again (this was our first) and we sure don't recommend Mattress Firm to our friends.

We weren't enjoying our mattress that we had so we decided to purchase from Mattress Firm. We got the mattress and some accessories like the end pillows and sheets as well as a sheet set and a mattress cover. The sales rep was both friendly and very curious. They asked the right questions to really get to know what exactly we needed. They also cut us some good deals. Everything is perfect and exactly what we expected.

I needed a new mattress and I just went in to check things out at Mattress Firm. The sales representative was very nice and knowledgeable. I ended up buying a floor model which was non-returnable. I'm not real happy with it though and I won't buy a floor model again because I'd like the opportunity to return it if I get home and not happy with it. But I was told that upfront and so it's fine.

Mattress Firm's price was better than some of the competitors. I purchased a twin-size mattress and everything went well. The sales lady at the store on Market Street was polite, very cordial and very, very helpful. Her customer service was good, she did a great job on her presentation. Even though their store didn’t have the mattress, she arranged with the other store on College Road that had it. I went that way and by the time I got in there, it was there, and I just picked it up. The product is still working, in good condition, has good quality, and so far, I'm satisfied.

We saw a Mattress Firm store and we went in and bought a base and the Sealy king foam. Their sales rep was very knowledgeable, helpful, and patient. The delivery was quick. It was nice that the team covered their shoes with plastic so they wouldn’t mess up my floor. Then they put up the mattress and asked me if I had any questions. They were nice and friendly. However, the mattress was a lot firmer than my husband and I were expecting. The salesperson said that the new mattress will be a little firmer than the one we tried at the store, but my husband thinks it's a lot firmer. We're going to give it some more time because they said that it would take a while, but so far so good.

The Mattress Firm store was convenient and easy to find. However, their salesperson wasn’t very good. She sold me a Tempurpedic mattress and some other manufacturer’s base and we bought a warranty from them for the whole thing. Then when we got it home and read the details it's said the Tempurpedic warranty was invalid if I didn’t have a Tempurpedic base. It was obvious the salesperson didn’t know what she was talking about. We went back to the store and spoke to somebody else. They stepped up and fixed the issue quickly, so I was impressed with that. The delivery people had to come and take the old base away and bring a new one, but they did that within two days which was fine.

The mattress was delivered 10/31/2016. I slept on it that night, I woke up with a very bad backache. I went to the store on 11/1/2016 and was told I had to sleep on it for 30 days. If after 30 days I could return the mattress for exchange. I was told that I had to speak to the person who sold me the mattress who was working at another store. I refused. I called Mattress Firm and they told me to sleep on the mattress for 30 days and I should get my money back. I was very angry and Stopped credit card payment.

I visited the Mattress Firm on Airline in Baton Rouge on 9-6-14. The salesman was very friendly and the whole shopping experience was pretty easy. I spent almost 1,400 for a Stearns and Foster mattress and it was great. It started to sag and has gotten worse and worse. I called to start a warranty claim and it took over a month for someone to come out and inspect it. Now, over a month after inspection, I still have not gotten a resolution from them. I called the store several times and have been told they couldn't find my account or they needed to talk to corporate etc, etc.. and they would call me back. Then they never call back.

I was running around looking for a place to buy a bed and decided Mattress Firm was the best place to go with what I could find. The first time I went in, there was one guy who talked to me and I didn't get anything. I tried to get back with him but he'd already moved on to another store. When I went to the store for the second time, the guy there ignored me. He's just by his desk and playing with his computer. He didn't say anything so I turned around and walked out. I went to the other store across the street and the guy there that helped me with my purchase was very polite, nice and right on top of things. As soon as I walked in the door, he acknowledged that he saw me come in and I sat near him and bought a bed. So I got a better experience from the third person.

We purchased a mattress, frame, and two pillows through Mattress Firm. The sales guy was really helpful with the information on several mattresses that we looked at. He was really professional about it and one reason we ended up getting that mattress was because of the information that was provided for us. We had the items delivered, and the delivery people were really professional, too. They came to the house early in the morning, which was what was promised. Also, they were able to help me out by getting rid of my old mattress. That’s a big plus. My experience with them was great. From the time that we arrived to the place and to the time they delivered the mattress, they're really helpful. My son is the one who’s enjoying the bed. He loves it. He hasn’t complained at all. It's getting more difficult to get him up in the morning to go to school.

My experience with Mattress Firm was great. I have the mattress, box springs, cover sheet and a pillow. The sales representative was very helpful. We had it delivered and they set things up quickly and no problems. I'm satisfied.

Allen needed a bed so we purchased an adjustable one from Mattress Firm. Their sales rep was very helpful and personable, the delivery guys were efficient, and the delivery process didn't take very long.

Mattress Firm had the best deal and the gentleman I worked with there was great. He made it easy for me because I've never bought a mattress before and had no idea what I was doing. He broke it down for me. So I purchased the mattress in Martinsville, Virginia and I needed it in Inwood, West Virginia. But they could not deliver because the warehouse in Inwood is empty but he worked it out to get it as close to me as possible. It was painless.

I purchased a Tempur-Pedic Split King mattress. I was told delivery would be between 4-10 on a Saturday. This gave me enough time to take apart my footboard and headboard. I also gave away my current mattress. We were excited to get our new mattress. When it came to 9:30 and no call and no show, I texted my salesperson, who gave us his personal cell. I also called the home office, I left a message. So last night I spent the night on the couch! I feel I spent too much money ($8500) to be treated like this! It will take a lot for me to reverse this 1 star review.

My mom was out at the state fair with my dad. She fell in love with Mattress Firm when she laid on it. She’s very pleased with it and she still makes her payments on it every month on time and she has no intentions of wanting to let it go. It's expensive but the quality is really good. The motor on the massage aspect tends to run down, but other than that, the mattress is still in good condition. I've been wanting to get one myself, too.

A friend of mine had told me that she'd gotten such good service from Mattress Firm. However, I'm not happy. They switched the mattress and I got one of those contraptions that raise and lower me. And it doesn't work right. If I had demo'd it in the store, I wouldn't have bought it. The salesman kept saying that I had 120 days. But they tell me that I can't return it. I just should have gotten the box spring. So I'm fighting with them. I have called and done everything I can. And now, the salesman says he has to move it up to the next level. And they're supposed to get back to me today. I would never recommend them.

I always go by Mattress Firm and when I needed a mattress, I felt like going there and just see what they would say. They offered help when we walked in. They were very friendly and I liked them. I told them I didn’t want to spend a fortune and their rep took me to where I wanted to go. I bought the mattress and box spring in about 10 minutes and I was happy when I came out. Their rep was very, very nice. She told me to have something in between the mattress and the box spring and I would have never thought to do that. And when we went to pick it up, they were also very nice. I have no complaints whatsoever with that store. I will highly recommend them.

My son made a purchase from Mattress Firm so I also went with them. The first purchase I had with them was a mattress, and the second, which is the most recent one, was an adjustable bed frame. The sales rep was very friendly, knowledgeable, listened to my needs, helped me to get the best value for my money, and I left satisfied. I'm pleased with what I got. It's the exact same layover that they've gone over with me in the store. It was an enlightening experience because Mattress Firm helped me to appreciate how much I needed that product. I would definitely recommend them, I enjoyed my experience.

I ordered 2 mattresses with box springs to be delivered today between 10am and 7pm. I was told they would call in the morning with a shorter time frame of when they would arrive. I called 4 times today asking what my delivery window is. Each time I called the customer service person could not give me any info other than they see I should be getting a delivery today. Finally, 7 hours later, I was told on my 5th phone call that the order fell through the cracks and no mattresses would be delivered today. No one could figure that out in the past 7 hours?! I asked to speak with a supervisor and the CS rep would not put them on the phone and said I could not wait on hold for the supervisor. I got a refund and will never buy anything from them. Rude, thoughtless, arrogant service.

Mattress Firm's sales reps were good and went out of their way to do what they had to do. But the King size mattress I bought was a piece of garbage and had a lot of dead spots. It was not what they said it was. But the manager said, "Once it's out the door, it's out the door." I understand it was refurbished and was a floor model. I talked to somebody from their company and told him the same thing, "Oh, we’re gonna take care of it. We'll give you gift certificates." I didn't get anything.

It was convenient to get to Mattress Firm as it’s close to my house and their price seemed competitive. I hate buying mattresses because it's worse than buying a car. I did a lot of research ahead and wasn't trying to trip the guy up for anything but their sales rep named Joe was excellent, very honest and thorough. He did a very good job in explaining all the different types of mattresses because I wasn't sure what I wanted. Two men came to deliver the mattress and box spring frame and they were very good, professional and quick. They removed my old mattress and set up my new mattress. I like the bed a lot and it took a little while to get used to it but it's very comfortable. I would buy from Mattress Firm again because of their simple process overall.

We purchased a mattress, box spring and frame on 10/8/16 with delivery scheduled for 10/18/16. When the delivery arrived, the box springs were not included. I had to call the store about 4 times before anyone answered and was told they were back ordered and I was getting them 10/19/16. They didn't arrive and I started calling the store again. Again, it took numerous tries before someone answered and honestly he was rude. I was also using chat and found that they were never scheduled to be delivered.

Visited two stores, found sleep consultants, Katie ** and Scott ** at both stores very competent and knowledgeable about products offered. Asked pertinent questions to determine our use of prospective buy. Again, at both stores they SC recommended the three products that most closely matched our requirements and demonstrated each, allowing us to choose which we preferred. The buying experience was great but that was only the beginning of a very good experience. The delivery personnel were very courteous and put down, literally a red carpet outside the door and wore booties so as to not track debris into our home. The set-up was quick with all of the wrapping removed. Great job!

I've used Closet World before and I like them. Recently, I had them do a garage wall that's 20 feet long and 8 feet tall. The designer was great but made a terrible mistake. The design was good but her elevations were off, which caused the closet in the garage to be off. There were two mistakes and I allowed one mistake to go, and merely adjusted it so that it worked, although I didn't like it. If it were in the house, the designer would have to do the entire wall again. However, the other mistake was that the closet was too big, so it wouldn't fit in the space and the installers had to come back to redo it, and it has cost a lot of materials for their company to do that. Moreover, my job was in Oxnard and they had to drive 150 miles to get there. Other than that, the installation guys were great, and everything else was good.

I had a mattress that didn’t work out, and then a friend told me about Mattress Firm. It’s an awesome place to go and I would recommend my friends to go there. Their sales rep was very nice, helpful and friendly. I purchased a pillow top from them and it’s my second time doing the mattress. It is exactly what I’d expected and I love it. I sleep really well in it.

Mattress Firm has some really great mattresses. I got the regular one and the sales reps did a great job. The delivery team set the bed up pretty well and in a timely manner. They were very professional.

Mattress Firm has the best price for the money. The sales rep gave a couple of different options that would fit what I was looking for and I got a full size mattress. I'm not as happy with the Bunkie Boards, but that's okay. It's just thicker than I thought it would be. We'd put bed rails on my kid's bed, and these rails had made dents in the Bunkie Boards, so it's not well-made. But as far as my experience, it was just what I was expecting.

There's a Mattress Firm on every corner and we purchased a memory foam from them. The quality is great but it's expensive. Their sales rep was fantastic and we like her a lot. She managed to keep our kids entertained while we shop and really feel like we were able to concentrate on buying the mattress. She did a great job of having patience with us, showing us the different options and making sure we were comfortable with what we ultimately picked up. The delivery team was good and they were quick. Our experience overall was good.

This is my 2nd mattress buying experience at this location. Nicholas was my salesperson and I went back to him because of the great customer service. He arranged with 0% financing and arranged for the delivery of the product. They are very efficient at this location and as a Nurse, I am extremely picky about customer service! Once again I received timely and great service. He did not pressure me to get something I did not want. The location of the store is in Zhills and would not hesitate to recommend!

Mattress Firm was the nearest store in the area so I tried them out. The sales representative was good, but the delivery team was horrible. They couldn't get the mattress in, and were very rude. I got out of neck surgery and they wouldn't take the box springs down and put the new box springs up because they said they were worried about damage. They didn't know the same size bed was up there. So then they had to reschedule and come drop it off and get me the split mattress springs. After that they refused to take down the old box springs because they said they couldn't figure out how to get it down. I was stuck with my old box spring upstairs. My whole experience sucked, I hated every minute of it, and I would never tell anybody to go to Mattress Firm.

We purchased from Mattress Firm before and they have great customer service. This time, I got a Tempur-Pedic, the new one with the cool breeze. Their sales reps were always great. They're very helpful and not pushy. Their delivery team is great too and very friendly. They put everything up right away and showed me how to use everything I needed for my bed. It's a great bed. We thought about getting one before, but my husband didn’t want it because it was hot and Tempur-Pedic didn’t have the cool gel yet. Now that they do, we purchased one and it's a nice cool mattress. They also pointed out their selection of mattress and pillow covers which I'm glad I purchased because its tensile fabric stays cooler with the special mattress and pillow cover.

We went into the store and found out it was the Columbus Day sale. A friendly and courteous salesman worked with us and told us about the finance program. We were hooked and wanted to move forward. We purchased a king size mattress and two box frames. Once product and delivery were set up, it was pretty much smooth. We also got a mattress cover that the rep put in there, and gave us instructions to wash it. He really took care of us. Satisfaction with the product, so far, has been amazing. It's my second time buying the mattress, and this has been the best experience, so far.

I needed a new mattress, and Mattress Firm was pretty much down the street from us, so I popped in, looked around and found the mattress I liked. The sales rep was really good, knowledgeable and nice. The delivery team was nice, quick and really polite, so working with them was good too. I like the Serta Mattress that I purchased. Its quality is good and the cost is fair.

My daughter had bought from Mattress Firm last year and I know how satisfied she was. My son and his family also bought from them. So, I decided to go there as well and their sales rep was very nice, showed me several different products, and explained everything to me. I bought a queen size mattress and springs for my one bedroom and a full size for my guest bedroom. During the delivery, the two little guys had to haul these mattresses through the garage and upstairs because I lived on the fifth floor. They were very good, neat and polite. As for the bed, I was glad that I didn't have to take a running leap into the bed since it wasn't that high. I was on vacation in several places and had the bed so high and I was looking for a stool to get up on there.

The sales representative was excellent, very consultative, engaging, and listened to my request on what I was looking for. Then I bought a Sealy Posturepedic from Mattress Firm and the quality was great. The delivery team came in and they put those little booties on their shoes. I had already taken my old mattress off because I gave that to a friend, so they got it set up and thanked me. I signed the document and they were in and out in 15 minutes. They were efficient. Later I found out that I could have gotten the same mattress for a couple of hundred dollars cheaper elsewhere. I considered taking it back, but I've slept on it so I just kept it. It would be great if they did competitive pricing but then it was a positive experience with them.

Purchased Cozzia Fortitude Massage Chair and extended warranty. Delivered on Oct 7th. Contacted Mattress Firm and was referred to service company. We made contact with service on Oct. 17th. Service will not respond and we are unable to re-establish contact with them. Chair is defective with some components not functioning. Needs repair or replacement. Be aware that in our experience, service may be questionable. Be sure that everything works before the setup crew leaves. Do not rely on service to take care of anything.

A friend suggested to try Mattress Firm. The mattress is good. Plus, working with the sales rep was wonderful because I have tried some mattresses up here, then I was down South, and went to another store in Albany. So, even though I had tried different mattresses in different stores, all the salespeople were amazing. It was a very good experience. The people had been incredible and I would love to deal with them again.

I needed a mattress. We went everywhere that was in our area to see what we could get, and we ended up coming across Mattress Firm. I purchased one of their memory gel spring mattresses. Their sales representatives were perfect. They listened to my needs and answered my questions. I had it delivered and their crew were quick and easy. The mattress is of good quality and now I am sleeping better.

The Hampton & Rhodes mattress that I bought from Mattress Firm is good, and the cost is reasonable. My experience with the sales rep was good too. I had stopped in a couple of weeks beforehand for prices, and she was very helpful. Then, when I went back in, she remembered me and was able to help me pick out the right mattress. The delivery was quick. They didn't even take two minutes, which was really nice.

Me and my wife bought an adjustable Simmons Beautyrest Black bed for $900 at Mattress Firm. Dianne, their sales rep, was really good. She was patient and walked us through. She actually switched the mattress on one of the adjustable frames. I was pretty impressed. Their product exceeded my expectation. I have horrible back pains and the combination of the mattress with the adjustable frame makes a huge difference. It's been excellent, which is good.

Mattress Firm has really great reviews online. We bought a Tempur-Pedic mattress, and it's been okay. The reason we got it is my husband has really bad back problems. We've done the 30-day thing to see how we liked it, and he's still having back problems. So we're going to go and exchange it, and try to find something different. The sales rep was great, though. He answered everything and gave personal experiences.

I had a friend that I helped to finance for her to purchase a Mattress Firm bed and that's how I knew about Mattress Firm. I purchased a queen-size mattress and it's been great. On the other hand, there's a lot of off-gassing which I don't love, but that's not a Mattress Firms deal, it's the people who make the mattress. The men who delivered it were super nice. I don't really know how they get people like that, some accolade with their work because it might be a miserable work if one is working on Saturday, bringing mattresses all the way to another city in an hour-and-a-half drive, in football traffic. But they came in and set it up and were super clean. They did all the things they were supposed to do on the little checklist, and even helped me put the bed skirt on, which they did not have to do at all. It was an easy, clean experience, and the price was good, too.

We’ve bought from Mattress Firm before so we went to them again for a mattress and a bed frame. Their sales rep very thoroughly answered our questions. The first mattress was a little firm so we returned it and we're fine with the next. Their drivers were very efficient, friendly and they knew their jobs very well. They were very clean, too. We thoroughly enjoyed the shopping experience. We've recommended Mattress Firm to a friend.

Mattress Firm seemed to have good quality mattresses and a decent price. They're also everywhere in my town. Their salesperson was personable, positive and helpful. I asked him a lot of questions and he showed me which one I was looking for. I lay on the bed and told him if I liked it or not. In the end, I bought two mattresses and had them delivered.

Well, I would have given it more stars if when I call the 800 number it wouldn't tell me to contact my local store. First of all I stopped at a location that was formerly Sleepy's to exchange a mattress that I purchased when it was Sleepy's and the sales associate was very rude and insisted that I have to pay a fee for exchanging that mattress... even though I got it when it was not Mattress Firm and it was within the time allowed to exchange it. I left the store. Called Sleepy's and they told me that Mattress Firm should be honoring the terms of the Sleepy's purchase. So I did my research online and found a bed that was on sale for around the same price as the mattress I needed to exchange. I went to another Mattress Firm location to exchange the bed.

I had called another company and they were really giving me the runaround. I needed a mattress and a box spring and I happened to call Mattress Firm and they said they could deliver it the following day. Their sales representative was very friendly. It was also the professionalism of the salesperson that spurred me on to continue the conversation so that I could purchase the products. So that was fantastic. I got the mattress, box spring, and the base. The delivery men who were young and professional came and they said that they would take the old mattress which was a blessing because the other mattress company I called initially told me I have to dispose off the mattress myself. It's my first time purchasing from Mattress Firm and it won't be my last. It was a very peaceful and relaxing experience with them. They're excellent.

We had gone to Sleepy’s, which we had great experience with, and I had bought my children each a new bed from there. Then we had gone back and they had switched hands being Mattress Firm, but everybody was perfectly nice and we ended up buying one. We got the mattress in the soft spring and the sales rep was wonderful and went above and beyond. The delivery team was also wonderful, very polite and professional, and they were very quick and cleaned up.

Everything was great. The only issue that I had was the mattress pad didn't fit and Mattress Firm said it was not returnable. It cost me an extra $119 that I didn't need to spend and the pad is still sitting in the box. The bed was fine but the extras that I was sold were a complete waste of money.

I googled mattresses in New Orleans area and I found one close to me. I went to Mattress Firm, I had been and bought in that place before. The sales rep was friendly and easy to work with. I got what I needed, popped delivery, and it was good. They delivered the bed the next day and were on time. I bought it for my daughter so I haven't slept on it but when I have laid on it, it's very comfortable. She's pleased and happy so I'm happy. Everybody did a good job.

I've purchased from Mattress Firm a few years back. The people that work there looked like they're trained really good and they're really helpful. And with the recent purchase the guy that helped me out last would definitely be a good one to train people. I went there at the last minute and he stayed where some people would want to run out the store. He didn't just try to give me whatever to get me out of the door or to get a commission. He had me try all of them to see how they felt and the mattress that I bought exceeded my expectations. It was excellent customer service.

I've previously purchased from Mattress Firm. I got another mattress and their sales reps were always courteous or I wouldn't have gone back. My daughter has had her bed for two years and isn't happy with it already and it's supposed to last eight years. But I have been very happy with my mattress. Mattress Firm did everything that I expected them to.

I had really a bad experience with the delivery company that came out. He walked into our house and delivered the mattress. Then he told me that he’s infested with bed bugs and that his wife was all too bit up and he’s suing Mattress Firm. He also asked if I know a good lawyer. He wanted to give me a heads up and I was not impressed with that. I’ve been worrying for weeks about having bed bugs. He's also supposed to put the pads on his feet because I just shampooed the rug and he came walking in without it. Another thing was that I paid way too much for this mattress and frame. I went to a furniture liquidation place and I could’ve bought the same thing for $1,500 there, and I’m paying over $4,000. I know they’re there to make money, but I think that’s ridiculous. Supposedly, they talked to a supervisor and I was supposed to be called directly by someone, and I’ve never been called.

The bed was manufacturally defective. The top of the mattress was not pulled taut, and instead of re-cutting it, they used it and folded it over and then just put the sewing machine right across the top of it and sewed it down. So there was literally a pocket where my foot would go - it's about two and half to three inches there. And, unfortunately, the gentlemen who delivered the mattress spoke no English. So I couldn’t explain to them it's damaged. All they kept doing is holding their hand up saying, “Call. Call.” So I wrote on the receipt “damaged” and then I said, “Do you take it with you?” He says, “No, no,” and they kept pushing their hand to me saying, “You keep. You keep.” So when they left, I didn’t feel comfortable about it because I just couldn’t communicate with them.

We bought our last mattress from Mattress Firm. We looked at other places and it seemed to have the best selection and price overall. Plus the 12 months that we have to pay it off helped in choosing them again. I liked one type of mattress and my husband liked another type. The guy from Mattress Firm was very informative and helped us make a decision. He helped us find something in between. I like the mattress, but my husband's not been as happy with it. It's not as comfortable for him as it is for me. I sleep better but he still doesn't. We're not sure what type of mattress we really need to help him out.

Mattress Firm is right down the street from our office. We purchased four mattresses and box springs. The sales rep was extremely knowledgeable and great in and out. We were there for maybe 30 minutes and it was perfect. The product is very decent and we're happy with it. Everything up until the delivery was a great experience. We purchased the mattresses here in Dallas but installation was for our client in Houston. We were told there would be no problem and it would be seamless.

The sales representative was knowledgeable, she wasn't a high-pressure. She showed us what was available. Of course, she started on the higher end but we're not looking for that. We were looking for something for our mountain cabin. We slept on the bed for four nights, and slept good so far.

Dealing with the sales representatives of Mattress Firm was good. They were friendly and listened to my needs. I bought the set, but I returned the mattress. Overall, I have no complaint and I would recommend them.

We had purchased from Mattress Firm five years ago and decided to do it again because of their selection and the salesperson. They were knowledgeable and they presented the product well. It’s a good mattress and we're happy with the service overall.

We had an amazing experience with Mattress Firm. The sales rep answered all of our questions. He did a great job and knew a lot of information about all the different types of mattresses. He was able to steer us in the direction of what we were looking for and eliminated a lot of the selection based on what we wanted. He didn't waste our time. We bought a mattress, a box spring, some pillows, and a mattress cover, and everything is working out exactly the way we wanted it to. The products are very comfortable.

I waited in line for 30 minutes last afternoon, evening to be connected to a warranty service specialist for my defective King size Mattress (invoice #**). As you can see from the invoice receipt that this King mattress is only 3 years old and to would like to have it replaced as it has a defect on the left side. I was told I would have to pay $25 for a kit and $40 for an inspectors fee. I have pictures of the defect that can be sent to you. That was not accepted by the person on call and she said I would have to buy a kit. That is not acceptable and needs a resolution.

We just wanted to check out Mattress Firm and we decided to get the mattress and a box spring. The saleslady was really great with us and did a good job. Everything’s going great with the bed and the mattress is comfortable. I will recommend it. We got our free pillows and they're comfortable too.

The Mattress Firm bed felt so good when I laid down on it especially in the store, however, there's a big well where I am sleeping in it. We haven't had it very long and though I sleep on one side, I only weigh 120 pounds, so that's bizarre. My back problem also seems to be not getting better. I don't want to be flipping my mattress every couple of months also the woman at the store said that mattresses that can be flipped over weren't made anymore. She also said I should lay a yard stick across the well then take another yard stick and measure the deepest point of the well and call her back. That was the weirdest thing. It was over $400 so I asked her if I'd get a new one or if I have to keep rotating it.

We purchased a King-sized bed box spring and we like it so far. I didn’t realize how expensive it has gotten these days. It's been awhile since we bought one, but the quality is good although a little expensive than others. I went in on two different days in the store and both reps I worked with were great, knowledgeable, very friendly and easy to talk to. Delivery was quick. We'll buy from Mattress Firm again.

Mattress Firm's zero percent interest is very appealing to us senior citizens who are on a fixed income. It's helpful to not have to pay all those extra interest charges. We bought two beds - a cal king for our bed and a queen for my guest room. The sales lady was very sweet and nice. She had us test everything at the store which was great. She took her time and didn't rush us. She answered whatever questions we had. The only issue that we had was we weren't sure that we had a regular king or cal king. So she told us to measure when we got home which we did.

Me and my girlfriend has bought from Mattress Firm in the past so that's the first place we went to when we were looking to purchase a bed. We got a Beautyrest and the sales rep was knowledgeable and gave us a good deal price-wise. However, there was a rip in the mattress when it was delivered and as soon as we had notified him he took care of it and they delivered. So, we've no problems there and they were friendly.

When our son had stopped by Mattress Firm he was told about the outlet they had and we ended up going there. We got their mattress and box springs, and we’re really very pleased with the products. The experience was more than what we expected and everything was very pleasing.

After a rough start with the customer service department. I was contacted by a representative of Mattress Firm as a result of filing the claim on this website. Stenio Joseph was polite, understanding and extremely helpful. As advised, I went to a local store and selected another mattress from a different brand as I was unwilling to take another chance on the same mattress. I contacted Studio with the item number and the new mattress was delivered yesterday. All fees and charges were waived. And I even got back the $39.95 that was charged to my credit card for the inspection/self-inspection kit.

We bought a mattress for our bedroom and a box spring and a mattress for our guest room, one is firmer and the other one is plush. The first Mattress Firm store we saw wasn't good ass nobody said hello. The second store was great from service to delivery. The young lady was very professional and friendly, and the gentleman that was also in the store was very good as well. My wife and I were very impressed with both of them. The delivery people did great. They were very professional, they came on time, called us and said they'd be here in 10 minutes. Then we realized that we got a full box spring, which made the bed really high on the bed frame. So, they gave us a number to call. We called that and the store guy said they'll come out the next day and exchange it. They brought us back a smaller box spring, and it worked out great.

I needed a mattress and Mattress Firm was the first place we passed. The sales rep was good. However, the mattress they delivered had a rip in it. We were there with limited time because it's an out-of-town property so now we have to keep that. I have to call them the next time to deliver the unripped mattress but they only deliver on Sundays, Tuesdays, and Fridays to that area. That's a little bit aggravating because I don't know when I'm gonna be able to go back. They should've looked at the mattress before they let it go out the door. Maybe it got ripped while it was in the process of being delivered. But other than that, everything was fine.

The manager of the store that we went to was good. He knew what he was talking about and he was a good salesman. My previous mattress was a piece of junk while Mattress Firm has good quality. Their bed is firm and my back doesn't hurt when I wake up.

Mattress Firm did contact me very shortly after posting this problem and offered me a speedy and satisfying resolution. The ONLY reason I did not give them a 5-star review here is because I had to go through Consumer Affairs in order to get a resolution. I still do not have a written warranty on my product.

We bought our mattress at the WI State fair. We were told if it ever goes on sale they honor the price and will refund by 10%. Well not even a month later Mattress Firm put it on sale themselves. I went online and sent an email which states they will respond within 24 hours. No response. After digging I finally got my salesman's name and number which the delivery people gave us. Texted him 9/8/16, said I will get a refund - everything has been processed but takes about 3 weeks.

I bought from Mattress Firm before and recently, I bought two mattresses and three box springs. My sons sleep very well on their new beds. I also had an excellent experience with their sales reps. They’re very upbeat and friendly, and answered all my questions.

We saw Mattress Firm's clearance sale sign and I needed to get a box spring. The box spring that I bought is great. It helped my mattress feel better. We told my mother-in-law about it, so she came and we bought her a whole new bed. The sales rep helped us find what we needed and he was very courteous. We had to go pick it up in Round Rock, but he got it reserved. He even offered if we want it delivered. We got good customer service from him. He was really good at what he was doing I think he deserves a raise or even possible management.

I purchased a mattress set in Burleson Texas 12/2015. I was told I had one year to return the mattress if I wasn't happy. The mattress wasn't better than the one I had so I returned the mattress set on 8/23/2016 and they picked it up from my home free from stains rips and odor. The deliverymen inspected the mattress and took it away. I was told my money would be refund in 2 weeks, two weeks went past no refund. I went back to the store. The salesman told me it will be 4 weeks which has now passed. I have made several calls to Mattress Firm customer service and I'm still being told that the refund was issued to the finance company Progressive Leasing. Progressive says since I have already paid off the set Mattress Firm will refund my money. At this point this is has been an on-going back and forth trying to get my $920.13 and being told the refund was processed. WELL IF IT HAS BEEN PROCESSED WHY DON'T I HAVE MY CHECK.

I placed an order online 3 days ago and still have not received any confirmation of my order or a date and time for delivery. I have called 3 different numbers for customer service and have not been able to get anyone on the line or any kind of response about my order. This is very dissatisfying and disappointing!!!

I called to the Mattress Firm Warranty Claim on Friday 10/07/2016 and the wait time was 50 min. I put my number to call me back. When the Customer Service called me back then she asked me am in front of the mattress? I said and she said "call us back when you in front of the mattress". Submitting a claim has nothing to do with you to be in front of the mattress. I called again on Monday 10/10/2016 so submit a warranty claim but nothing has happened yet. I already paid $40 to inspect my mattress but the whole process takes so long to issue a warranty claim. The mattress is very uncomfortable and has issues but Mattress Firm doesn't care about the customer. Mattress Firm needs to speed up the process to act on warranty claim.

After sleeping on my mattress for a couple of weeks, it sagged so badly that it was very uncomfortably and made my back ache. After the 30 required days, I took it back to the store for the guarantee even though I was not happy with the fact that they were going to keep a "processing fee" of $149. When I got to the store with the mattress, they told me that I was not allowed to exchange it or return it there, but that I needed to fill out a warranty form from their website. I did so, but never heard back from them. I tried chatting online but was only sent a form letter that did not help at all.

The experience buying the bed was fine. I had gotten one mattress and I went ahead and swapped it out because it was too soft. It felt like Goldilocks and the Three Bears. So, I got the Lexington Plush and after a week my back hurts 10 times worse. It's not good and I'm not that happy with it. I went back to Mattress Firm where I bought it but I had already done the swap-out and exchanged. So, I was stuck at that point. I was told that I couldn't do anything, I couldn't return it. I called customer service and they said they're going to try to call the district manager. I might have a defective mattress and see if we could swap it out. This was a week ago and I haven't heard anything. I was gonna swap it out for the Kelburn. I'm stuck with a $2,000 mattress.

Our salesman, Mike, was really informative and helpful. He didn't push the sale and he really went out of his way to slow things down. Sean is a combat veteran so sometimes, it can get a little bit longer for him to connect the dots with things we don't fully understand especially with a big purchase. We wanted to make sure he understands it all and Mike really took the time to sit down with him and allow him to ask questions. He was with us for an hour and a half and he allowed us to shop around and come back. Mike is top notch. Also, the Tempur-Pedic that we purchased has been great. We've been sleeping better and it's definitely worth the purchase.

I was interested in the Beautyrest mattress so I decided to buy from Mattress Firm. We got the mattress and the frame to hold it. Their sales rep was very helpful and very nice. Now, we're getting used to it and we're sleeping well on it but but the mattress itself is very heavy. It's hard to do any lifting on it. Nevertheless, this is much better compared to the old one and my husband is not sinking into the mattress.

On 08/18/16 we had our bridgewater mattress with adjustable base delivered. However, due to work and such we may have been home to sleep on the new mattress 3 full weeks out of less than 90 days and we do not like the mattress. We enjoy firm beds, but this just hasn't been comfortable, at all. We both wake up sore and seems more tired than when we went to bed. On the verge of avoiding going to bed as long as we can when we are home. I called our salesman earlier this week around 09/07/16, left a phone message and never got a callback. (I left 2 phone numbers in fact!) On 09/09/16 my boyfriend went into the store but he never really got an answer as to how to proceed returning it.

I bought a mattress, mattress cover, and two pillows from Mattress Firm. Their sales rep was very knowledgeable about everything and the delivery was excellent. I had an old mattress before, and the one I got from Mattress Firm is 150% better. I enjoy and love it.

I wanted a firm mattress and understood Stearns & Foster was a good brand with a very stern mattress. When I walked into the store, the sales rep showed me a couple of things and got me hooked on that Beautyrest Black Hybrid. We ended up working on that deal. Then the manager stepped in and talked to me about an adjustable base that could lift the head and the feed. So I moved from a box spring to this adjustable one from Mattress Firm. Nobody got back with me regarding my delivery date, so I had to walk into the store, and then they got on top of it. They went above and beyond and I was very pleased with the team.

I had shopped at a previous Mattress Firm in another state before. I recently purchased two extra-long twin-size beds and adjustable mattress frames. The sales rep was fabulous. He was very professional, friendly, knowledgeable and patient. The delivery guys were great as well. If I purchase again, I would definitely love to have the same delivery team. The quality of the products is very good.

We needed a new mattress and Mattress Firm had Tempur-Pedic. So far, it's been of high-quality. We bought it out of the state fair. Their sales reps were very nice and they knew their products well. We had it delivered and the two very nice guys that came were very professional. They dropped it off and made sure I had all my stuff.

Mattress Firm had a huge Labor Day sale and they were selling memory foam beds for $300 off the original purchase. It came with a complimentary memory foam pillow as well. The guy that sold me the bed was a really nice guy and he knew what we has talking about. Then the delivery people helped me put the mattress up on my bed and move the furniture around. Customer service and their people are amazing. I thought the bed would be able to contour to my back really well but in the past week, it actually started hurting my back. I don't know if I'm just trying to adjust to this new bed, but I'm experiencing more pain and discomfort on my back now that I've slept on it. It's a soft, comfortable bed, but I'm waking up in pain. Other than that, the all-around service from Mattress Firm was absolutely fantastic.

The mattress, box spring and a Lux Living Premier mattress protector that we bought from Mattress Firm have good quality. We did the purchase in-store and the sales representative was nice and helped us. The delivery team was also very polite and respectful and did a good job.

Being tight on money, we decided to take advantage of a deal they had and got a Hampton & Rhodes HR 500 Queen sized bed, no frame, for $430. We both noticed right away that it seemed smaller than the Queen bed we had at our old house, so I measured it, not once, but 10 times, and even took pictures and sent them to their customer service lady we dealt with. A Queen on their site, Hampton & Rhodes site, and all other mattress sites all say a queen bed should be 60" X 80". Ours measured 58"X 77". We measured several times because it's rounded at the ends, so it's hard to get the exact size, but we went from 55" X 76", but in the pictures I sent I think I made them look longer and wider than in real reality.

I bought a mattress online through the Mattress Firm site. It was $3680 and they charged me twice for my purchase! I called up the 800 number and because it was done online I was told that is a different company division and they had to help me because the 800 people did not have my order info. Chatted with someone online as was promised a manager would call me. Never did... second bill came and the charge is still there. I even emailed the person who I ordered the bed through and got no response... either she made money on two beds or doesn't care about charging me twice! I had to dispute it with the Mattress Firm Card I signed up for. Stay away from this company... they are too big with too many divisions selling the same product that are not working together. Hopefully Synchrony Bank who the CC is through can fix this because Mattress Firm doesn't care to!

Six weeks ago, I bought an iComfort Mattress through Mattress Firm. So far, we love it and it was worth it. Their sales rep was great and very helpful. The delivery team were nice, very quick and efficient. They went in, took out the old mattress and the old frame, set up the adjustable platform and put in the new mattress. However, they were short on the instruction on how to use the controller. Also, I can’t find my screws that went with the headboard. I thought they had put the screws back with the headboard but they hadn't. The headboard attachment finally came in last week because we had to buy extra for the frame to add from the platform to the headboard and that's when I found out about the screws. The whole customer service warranty process we had to go through was a total waste of time and frustration. Nobody was helpful.

I bought a twin mattress set, the box spring, and the frame from Mattress Firm because they have the best price. The sales rep was a deal closer. I appreciate the swiftness and that we put aside the friendliness to get down to the numbers as I’m all about the numbers. The highlight of my experience with them was the fact that I was able to get my mattress as soon as possible. They delivered it the very next day. I was also called 15 minutes before delivery, which was very convenient to see where I was in my day.

We went to Mattress One across the street beforehand and the guy there was trying to pressure me into buying a mattress. There was one that I liked, and then he asked me if I'm going to pay it with either credit or cash since he said that I will be buying the mattress. I told him, "no" and then I walked into Mattress Firm and they were not pressuring at all. The staff was really friendly and the layout of the store figured out what each bed was with the color coordinating. The representative was incredible, nice and was very patient with me in me trying to figure out what I wanted. The best thing was that they're willing to work with pricing to make me happy and be able to purchase what I wanted. We bought a mattress and an adjustable bed frame from them. The delivery was good and I loved the mattress. I'm very happy.

I ride by the Mattress Firm store quite a bit, so I just stopped by to purchase two twin beds about a month ago. The store has a good environment and everybody seemed okay. Their sales rep was very straightforward and showed me a lot of my options that was available within my budget range. It was my first time to finance the mattresses and he took his time to walk me through it. He also showed me that there were two in the warehouse, but the warehouse called him and said they only had one in stock. I got one of them that day and the rep was supposed to call me when they got the other one on Monday. I told him what time I'd be available to call, but he didn't call so I had to call him to make sure I'd get my bed. It was frustrating because I was looking forward to having my bed that Monday. Other than that, I'm happy with what I've got. I like the quality and sleep a lot better with it.

My sister-in-law ordered the twin bed with mattress and box spring online from Mattress Firm about a month ago. The delivery team was real nice and great in everything. I sleep on the bed real comfortable and the quality is good.

I got a new mattress from our local Mattress Firm. Their sales rep should have had more knowledge about different types of mattresses for the way different people sleep. I told him I got a sore back but I'm a side sleeper, then he referred me to a hard mattress. I took it home and it was so hard I couldn't sleep on it. I had to sleep in my guest room. My doctor who's supposedly not a mattress expert knew that I'm a side sleeper so I should not have a hard mattress because it would hurt my hips and shoulders, and it did. That's when he said, "Try a plush because that's what most side sleepers use." Mattress Firm took back the mattress and got me a plush.

I didn’t know it was Mattress Firm at first until I went to the store. I thought it was still Sleepy’s until a guy explained to us about the name change. I bought a queen size mattress and a twin size bed and I'm satisfied with my purchase. John, the sales rep, was really good, very helpful and attentive. My mom said the delivery went great. They set everything up and I was happy when I came home.

I got a mattress from Mattress Firm since their store was the closest one to my house. The mattress was a great product and really comfortable. The sales reps were good but my only problem is with the actual delivery and I can't figure out the logistics behind it. I wanted to pick the mattress up but the guy cannot figure out and assist me on how to pick the thing up. I spent $5000 but the only way I could buy it is if I agreed to the delivery. So he waived the delivery charges and made it get delivered. I said that I only can be there from this time to this time and if they can't make that work then no. I even told him when I get home from work. He said he could make it work but he just said anything to make the sale.

I bought a memory foam Sealy black hybrid which included the metal frame, the box spring, and a protector. The sales reps were knowledgeable but super aggressive and duplicitous. I was told that there was no room for negotiation or movement on the price but that turned out not to be the case. I started calling around to other Mattress Firms who offered me different prices. I called one Mattress Firm, they offered me a price that was $1,400 less than what I was told in one location. Then I called the second location and they told me they could do something in between those two other prices. By the time I called the third location, the person that I spoke to said that they knew what I was doing.

I purchased a Sealy mattress online from Mattress Firm. I’m a disabled person so I don’t drive and buying online is my way to go. Their website is user-friendly. I got the mattress last month and so far, the quality is good.

We had purchased from Mattress Firm before and it's a straightforward process. I go in, talk to their guys and they help me find something I want in the price I want. They do a very good job with that. I like the way the store is laid out in terms of the different options that I can test out and lay on and not just like buying a mattress from a shelf or standing up on end. Their sales reps were very responsive and not high pressure.

Mattress Firm is close to us and we've already purchased three mattresses from them before, so we decided to buy a reclining Beautyrest mattress from them. We thought that after we got up, the bed's soft, round coils would come back up, but it never did come up where my husband’s head and body is. Still, the mattress was really nice.

I spent close to $3,000 on a mattress and adjustable frame. I haven't had the mattress for 2 years and the side wall collapsed. I'm not even able to put a fitted sheet on it the side is bulging so bad. I spent an extra $400 on a base warranty and called to file a claim on my mattress since I was told there was a manufacturer's warranty on this. After spending 20 minutes on the phone, they told me I purchased an "outlet" product, which is final sale and voids the warranty. When purchased I was told they could save me money by offering me the mattress I was interested in because they had one on clearance. I was told it was a final sale but never that it was void of warranty. I would have never purchased something without a warranty (hence why I spent $400 on one for the base). I'm now stuck with a defective mattress that I'm still paying on. Won't do business here again.

I drove by Mattress Firm and saw the bed there. Everything was wonderful. First I had a young lady helping me and then the store manager. Both of them were very nice and more than helpful to me. Plus, the delivery team were fine, they got the bed up in my house, and set it up in no time. The quality of my queen size mattress was very good. I would recommend this place as my experience is very positive.

I got a very good deal from Mattress Firm. Their staff members were professional and knew what they were doing. The sales reps were very knowledgeable with their products and stood by their word. They sold the product that was best for me instead of trying to sell just any product. They were also upfront with me that the bed would take a long time to get here. The guys that delivered were very quick, and did a nice job. I can adjust the head and legs position of the bed and have slept much better since having it.

Everything went really well with my experience with Mattress Firm. Their sales rep helped us out greatly. And I plan on making a future purchase there pretty soon. I got a twin size bed and box spring and frame from them. The bed is for my son and he absolutely loves the fact that he has a pillow top mattress now.

We had bought from Mattress Firm many years ago. We were one of the victims of the flood in Louisiana so we had to buy a simple air mattress until we can get our home back in order. We went back to Mattress Firm and they gave us the 15% off for flood victims, which was a great help at that time. Then recently we again purchased a mattress from them. The bed feels real good and it was nice to get back on an actual mattress. In fact, when we buy another mattress for our home, we'll go back and get a king next time for our bedroom because we just bought a queen.

Mattress Firm is great. The sales representative was helpful, answered my questions, and gave honest opinions - not just opinions to get the sale done, which was definitely comforting. The process was fairly smooth and simple. They delivered it when they were supposed to. They have a location on every single corner which is convenient and they have name recognition.

Aside from the mattress I needed, Mattress Firm also gave me a frame. I put it in my spare bedroom as sometimes my kids stay with me and they need a good bed to sleep on. The people at Mattress Firm were very nice and courteous. It was a good experience.

We purchased two adjustable beds from Mattress Firm at 3135 Columbia Blvd Suite #102 and have had issues. Let me explain what happened. When I went into Mattress Firm and purchased two adjustable beds, I was somewhat coerced in buying the bamboo sheets for both beds and was told I could not return, exchange, or cancel them. I didnt really understand what the salesman was telling me when he said they could not be returned, exchanged, or cancelled because everything should be able to be returned if it turns out not to be what you are told.

We purchased from Mattress Firm since it is close by and convenient. Additionally, we had been in there before and the people seemed nice, and they sell Tempur-Pedic mattresses, which is what we wanted. We’re still getting used to the bed It’s not as fluffy as what we had before, but we like it. We've only had it for two weeks, but have enjoyed it so far.

My wife had been following various companies that offer the type of mattresses that we wanted to buy and we have a store close to the area where we live so that led us over to Mattress Firm. The sales representative was very good and informative. He covered everything very well. The guys that brought the bed over were excellent and good at their jobs. One thing that stood out is they set it up, got it all working and explained everything, and did a wonderful job. We purchased a bed that is adjustable both ways. We're still getting the hang of it, finding which positions are going to work best for us and we haven't firmed up anything yet. My wife seems to sleep very well. With me, it hasn't given anything different so far. It's a process and coming along.

We've always gotten our mattresses from Mattress Firm. Several weeks ago, I bought a queen bed and two twins. Jessie, the sales rep, was wonderful and an exceptional salesperson. I liked him a whole lot. I would exclusively use that Mattress Firm from then on and my husband felt the same way. We haven't tried the twin beds yet, but the queen is very comfortable.

I was so amazed at the selections in Mattress Firm. One very nice man helped me out. He was excellent and he gave me time to actually try mattresses and encouraged me to do so, and that was a really good idea. I wandered around the store and tried several mattresses. So I got a mattress and box spring and I’ve had it for a couple of weeks now and I’m very pleased with it.

I bought the first mattress down in Florida in 2009, and then I bought some other ones from Mattress Firm here in Cleveland a couple of years ago. Their sales rep was very good and it was nice that he helped us get the best deals possible. But the delivery was horrible. I waited for five hours and they never showed up, so I was pretty upset. I gathered that it was a rather large order and they didn't have the whole thing so they decided they'd wait until the whole thing was there, which is fine, but they should've told me because I had to call them to find out that the mattresses weren't coming that day. It was a week from when I bought the mattress to when Mattress Firm delivered.

I bought a mattress and foundation at a Mattress Firm store nearby and I sleep very well in it. I had a problem though with the mattress initially where it was sewn too tight on the bottom and the corners were pulled under. The first salesman I dealt with when I was buying the bed acknowledged the defect and was helpful in getting the bed replaced. He was knowledgeable and I was pleased with him. I went back in the store just to look at the one that was the floor model to make sure it wasn't like the bed I had and there was another younger guy in there that told me the beds are all a little different and I shouldn't worry about it and I wasn't so pleased with him. It's good the first salesman took care of everything and just needed a time for them to come.

I needed to have a bed set, so I bought a mattress and frame from Mattress Firm. I've been buying from them for three years now and have had good experience working with their sales representatives. The product delivery was great.

I feel an obligation to warn other consumers that they should never trust a warranty from or do business with Mattress Firm. Our mattress and box spring costing over $1800 became totally unsatisfactory at a little over a year's time. In order to pursue a warranty claim, the company required we complete a form and fax it in with our credit card info (yes - you have to pay for the 'privilege' of pursuing a warranty claim with Mattress Firm). The entire process took from June to September - and during my follow up calls to customer service I was told they couldn't find any record of our purchase, that they had sent a letter (which we never received), etc., etc.

I just filed a claim with Mattress Firm which has been denied. First the claim process has been incredibly frustrating and time consuming with endless telephone waits on hold. I paid $25 to file this claim (not noted on my purchase receipt documentation) with the understanding a 'technician' would come out and inspect my mattress. Later told "no technician in my area" so they sent me instructions on how to inspect the mattress myself with a string kit, measuring tool and photo uploading instructions. When I questioned why I paid $25 for a service I'm doing myself, I was told I would be refunded the $25. To date, nothing has been refunded and it's been over two weeks.

We bought two mattresses, box springs, and bed frames from Mattress Firm. The sales representative was very friendly, helpful and full of information. He gave us plenty of time to decide on our own, there was no pressure. We waited for our house to close so we didn't wanna buy anything before that. So, it took a little longer than we thought but when we came back to purchase, the guy remembered us and made us feel welcome. We were more than just money for him and it seemed like he wanted to follow up. The delivery personnel were very nice as well. They put the little covers on their shoes so they wouldn't track any kind of dirt in the house and they were very considerate of their customer. The experience as a whole was very positive.

When I was in Tennessee with my family for a wedding, I slept on my niece's new mattress and it was wonderful since my back didn't hurt when I got up. So, I took a picture of the bed tag then I went to three different mattress companies, but they didn't have this particular bed and not one person from those companies acted like they wanted to help. Then we went to Mattress Firm. Their rep, Elaine, said they didn't have this kind of bed either. I told her I got to have it because it's the mattress for me. When my husband and I turned around and walked out, she said she'll see what she could do. We were there for about an hour and she showed me the other beds. She made some phone calls, went on her computer, and we ended up getting a bed that's 98% compatible with the one I want. She was fantastic. The bed we got is a tempur-pedic and we got the brand name.

We got a queen mattress from Mattress Firm and a box bed, using the credit I had through them. We were supposed to get a queen-sized adjustable bed but the adjustable frame couldn’t fit through our house. Not only was there damage in our furniture but we couldn’t sleep that night so I had to ask for them to see if there was anything else they could do. The representative was really nice enough to check around and get two queen-sized non-adjustable box springs, and I told her to make the adjustments on the bill. She's amazing to still compromise and try to find us something to sleep on. The experience went from a positive to a mediocre experience to 'I’m very okay with it' now that it’s been a little while. We’re sleeping very well, better than when we were sleeping on the floor so I’m satisfied. I’m very happy that either way, I can sleep in and get off the couch.

The Hampton and Rhodes Instant Foundation-Full - What a rip off - When I ordered on the website it said Nothing about "Assembly required". It showed a picture of something that looks like a box spring - paid $179 for some sticks I could have picked up at home depot for $30. This is the first and the last time I will EVER do business with these Jerks.

About one month ago I ordered a mattress online from a local Mattress Firm store. I thought I was doing business with this store and ordered it from their website. After the sale an online agent via chat told me I would be contacted within 24 hours. I assumed this was to schedule a delivery time and date. I was never contacted. When I contacted them via email about 2 days later I found out I was doing business with facility in Houston, Texas and the mattress was being delivered by FedEx. The mattress was a gift for my 81 year old mother who isn't physically capable of disposing her old mattress or setting up a new one. I cancelled the order. By the time someone got back to me from Mattress Firm I was told the item had already been shipped. Again I told them to cancel.

We've had Mattress Firm products in our home for about 20 years and we bought a new one 8 years ago that is under a ten year warranty. It was sagging so we had it replaced with an upgraded model and we paid the difference. I've also purchased a pillow top mattress which is the same with one that I had before. The sales representative was very good, helpful, explained everything to us, and helped us choose the new mattress. However, their delivery people were very terrible.

I was very impressed with the gentleman from Mattress Firm who sold the bed to me. He wasn't pushy. I had just gone in the store with my friend and said that I was there to just look at the different types and not buy and he said that that's fine. So I looked around and then started asking him questions. Once he started explaining things, I thought, "I'm not going anywhere else." He was so thorough and I liked him very much. Then, the two kids that delivered were very polite and nice. The quality of the bed is very good. It's comfortable and I'm happy with it. I would recommend Mattress Firm.

The Mattress Firm sales representative was very knowledgeable and polite. He was not very pushy but he was able to answer all my questions. I haven't had trouble falling asleep on the bed. It's very nice, not too soft, not too hard, and I like it very much.

My experience with Mattress Firm was good. I got a queen from them back in August and I was satisfied. Their sales rep was good. I told him what I wanted and he helped me decide. He told me what he had and what were the qualities of the mattresses. He was very concerned about my spending. The delivery team was fantastic. They were a little slow but I understood that because one wouldn't know what they're gonna run into when they go to different houses.

I purchased a mattress for our new house and had a good experience with Mattress Firm. I've also purchased in the past from them. Their sales rep was knowledgeable. She helped my wife in choosing the bed and gave us ample time to look around and check on all the beds. I have already recommended Mattress Firm to a few people.

When we entered a Mattress Firm, we were just checking a price match on the mattress that we were going to be purchasing from a competitor. We were convinced by the salesperson to purchase a 'heavily discounted mattress' from the clearance center. We said we have back problems and she recommended the softest bed for $1600. We agreed to purchase it. My husband and I now have chronic pain in our shoulders, neck, and back and the company refuses to exchange our mattress for something that will not cause us to be in pain all day and night. I am very disappointed that the representative that we assumed to be a customer advocate and educator was only out to gather commission check and now because of her advice, I am out $1600.00 and in pain.

It was a good experience with Mattress Firm. The salesperson was extra good, very knowledgeable, and very friendly. We had to change our delivery date and they were nice about that. The people who brought the mattress were also very good and friendly. They were cautious in how they carried it upstairs. We’re very happy.

This is my first Mattress Firm bed and I love it. It goes up and down, so I really like that a lot too. First, I had purchased the mattress and I went back to buy the bed frame for my son's bed. The people there were very helpful and friendly. The first time they brought the bed in, we have to wait for quite a while. They called at 10:30 and said sorry because they were so late. They ended up coming out the next day but it worked out.

In 2011 we purchased a St. Croix twin mattress set for both of our children. At first we were very pleased with the purchase because the mattresses seemed comfortable. About a year after purchasing both sets, we started hearing noises when the kids moved around on their mattress. It's even louder if an adult or heavier child is on the mattress. It seems like it may be the mattress, but it could be the box spring as well. Last year we also had to replace (at our expense) one of the bed frames because the piece attaching the leg to the caster was made from plastic, and they all started to break, leaving my child with a lopsided bed. At this point, we are planning to purchase new mattress sets for our children so they can get better rest, but we do not plan to shop at Mattress Firm.