Mattress Firm Reviews

Mattress Firm was close by so I purchased a mattress and the adjustable bases from them. The delivery was supposed to be by 8:00 p.m. and they were installed a little from midnight, which was a ridiculous.

The customer service on the sales side is lovely but when you try and use that famous warranty you can expect complete failure. It's almost criminal. Months of waiting, unable to contact them, long waits on hold listening to the computer tell you how important your call is to them and no one picking up ever. I've waited 30 minutes just to prove my point. It is shocking. Can honestly say it's the worst I've ever seen. I can provide all the purchase information and data needed. Wow.

I bought a Serta mattress and box spring from Mattress Firm and we love it. It is really great. I found the same product basically at two other stores that I shop but I liked their sales people. They were very straightforward, no gimmicks, no tricks. However, I had an issue with the delivery. We had made arrangements to move, I have two beds in my house and I had to switch mattresses for this. We had it all set up and the delivery men called on their way over saying they couldn't do that, that they didn't have time to do it and their schedule was just too busy. They just have to give an extra 10 minutes to do it so I don't understand.

I was very happy with Sleep America before Mattress Firm bought them out so I stayed along. I just purchased mattresses for my son, mine, and my mom. The delivery went smoothly. The whole experience was awesome.

Ordered a mattress set at a state fair after receiving the paperwork and had a chance to look over. We were charged for sheets that were to be included in the price and the adjustable frames were not what we were told we were getting. Called customer number on the invoice and it was disconnected. Called the main customer service line, after a 30 min wait told them the issue and they were going to cancel the order and delivery. 2 days later the sheets showed up at our door then on the delivery day, we received a call telling us that they were 20 min out. Told them that we canceled the order and they said, "Ok".

After writing my review on Sept 2, 2016 I corresponded with mattress firm via phone. My issue is now resolved and I am very satisfied with the outcome. Thank you, Mattress Firm, for your quick and professional service.

Thank you for the response and thank you to the specialist who helped us resolve this issue. We were able to trade for a mattress that better suited our needs and also were able to recoup some of our money spent. Overall, this was still a very expensive experience with Mattress Firm but hopefully we will not have to shop for a mattress for a very long time.

I received a tenacious customer service representative who had the warranty denial overturned. We are waiting to get to the store and chose a replacement mattress. I have my fingers crossed there will not be a second time regarding the mattress, but that I won't know for a few months.

Mattress Firm solved my problem very quickly. They came out measured my mattress and I heard back from them in a few days. My new mattress will be coming soon.

We initially received a mailed decline by Mattress firm, but since then a young man has called us and offered a full credit to use toward a new mattress which we definitely are pleased with and will take advantage of shortly.

I had just recently got out of a bad situation and my credit had been tanked by this point. After looking at options and talking with friends I went with Mattress Firm (HUGE MISTAKE). I went to the store. Found a mattress about 700 on CLEARANCE not sale. The sales guy just wanted me out of the store without asking too many questions. When I got home read my paperwork I soon discovered I was paying over 1600 on a CLEARANCE mattress. Now living paycheck to paycheck right now. I can't do an early buyout. I feel so taken advantage of by this company. Won't ever do business again.

I went on Friday August 19th to pick up a $39 bed frame. I called before I went and was told they had some. I got there and they DID NOT have any after all, but I could buy one that was only $20 more and it was a sturdier frame with a bar down the middle. I was in a crunch so I purchased the frame. I got home and realized that it was $30 more before tax and while putting it together there is not a middle bar. When I called back to ask why I was mislead I was told, "Oh I forgot that the full does not have the middle." Since I had already opened it I was told that per my receipt I could not bring back. I have purchased 2 complete sets of beds from a store in Arlington and Austin. I WILL NOT be purchasing anything else from Mattress Firm again.

The general manager was very misleading, after I asked how much is the interest being charged! The general manager said you have 2 options, 3 months to pay full amount, $3000.00, or pay within a year. GM then stated your payments will be $236.00 a month. When I called Progressive finance I was told my only options were 3 months payoff or pay within a year but my balance would double and my payoff would be $6,000.00! GM should had been honest!!! After I signed the contract he says no returns! Sale is final!! So so upset!!!

Received my refund on Saturday.

Lutz,Florida Branch: Scam! DO NOT go here and use the progressive lease option.They will be dishonest on how it works.The salesman stated that it would be about $40 dollars a month but it turned out being $40 dollars BIWEEKLY!! A $400 dollar mattresses turns out to be $1000 if you pay it off in a year! If you choose the 3 month option it is better but they get you with the initial payment which doesn't even make a dent in your principal because they apply it to the principal if you were going to pay in a year. So they applied the initial payment to $1000!! I'm a hardworking family man and social worker and I just can't afford to be scammed like this! Go somewhere else!!

I went to the store and made a purchase and had a delivery set up for today. I was given a window of between 6:00-9:00 pm. I hustled and bustled through my errands to make sure that I would be home beginning at 6:00 pm. Well it is now 10:06 exactly and I have yet to have my merchandise delivered. What makes this situation very bad for me as a consumer is two things. One I have heard from no one within the organization to contact me as a courtesy and inform me that the driver would be running late, and I do mean late. Secondly, there is a site that you can go on and track your delivery, I am now scheduled for 11:30 pm! Who does a delivery at that time of night? This process is truly unacceptable and I definitely don't want to use this company as my mattress provider as this is not the way that the customer should be treated.

In February of 2016 I signed to buy a $1400.00 dollar mattress which under their terms I cannot return it if dissatisfied. I was told the mattress would not be as soft as the one I laid on in the store because it would take a couple months to break it in. If at the time after trying it I did not like it I had the option within their time limits to trade it for a more expensive mattress and pay the difference. I was reassured that I would like the mattress. The one in the store felt much better than the one I received. It has been 7 months and I wake up with pressure points hurting. In fact, I have a left shoulder that has gone out for no reason since then. The mattress never broke in and is not the same at all as the one in the store.

My year-old Hampton & Rhodes mattress is sagging; was given a line about "softening or comfort impressions" at store level. Contacted chat, forwarded to customer care. They emailed warranty form that states I have to prepay a third-party inspector $25.00 to out into my home to inspect the mattress. Then I'll have the privilege of paying $69.99 to have a new set delivered if I'm approved by non-company, third-party inspector. So, if I'm fortunate enough to have Mattress Firm "honor" their warranty will only costs me $94.99. Mattress was delivered June 2015. I live alone, no pets; lost weight. Started to dip four months ago. I cannot believe the amount of back pain, stress and disappointment I've experienced dealing with Mattress Firm's misrepresentation.

Bought a mattress and motion bed 3 years ago, have called the store numerous times about the mattress. It is sagging badly in the middle, no results! Called the company and was told about all the charges for someone to come and check it and the delivery charges. Why do I have to pay these charges when their product is defective. Will never deal with them again and never recommend them to anyone.

I have to say I'm very unhappy with Mattress Firm. Everything started off pleasantly but when I found the same mattress from a competitor for MUCH less I became rather unhappy. But after a quick call to the Mattress Firm customer service number they told me about the competitor price match guarantee since the mattress I bought falls under that policy. I was told that I need to speak with the store about getting my money refunded to me (as this was after the purchase). I was transferred to the store and he were unwilling to believe the price difference but after looking at it himself, he said he would refund me the difference to honor Mattress Firm's policy.

Mattress Firm DENIED warranty claim based on FABRICATED inspection results. I purchased a SEALY POSTUREPEDIC queen mattress set + frame + delivery for a total of $1367.44 on 3/13/2015. In a little over a year, mattress developed a HUGE LUMP in the middle of the bed plus 0.5 inch depression/sags on each side. The bed is obviously DEFECTIVE and USELESS. Contacted Mattress Firm, and specifically notified them that I was filing the claim because of the LUMP. Inspector came out on 8/8/2016. Inspector did a standard inspection, and took pictures of the bed from multiple angles. Confirmed that there is a HUGE LUMP in the middle of the bed that is over 1.5 inches tall and 0.5 inch depression sags on each side. Inspector told me that I shouldn’t have any issues moving forward.

I ordered mattress and foundation online. Only foundation has arrived and nobody at company can locate mattress. FedEx never picked up though they show Mattress Firm scheduled pick up 6 days ago. They want to charge me $149 to cancel even though this error is clearly on their end. Even being told it will be 4 more days before I can get an update. The customer service online and via phone has been horrible. It's as if I shouldn't be upset that my card was charged for a product that I have not received and they cannot locate. Really horrible service. I will never use this company ever again.

Went to one of the locations yesterday since I am in desperate need for a new bed, and since one of my friends recommended me to the location I figured I would give it a try. We got there and I told the sales associate what I was looking for in a bed and price range and he told me that I would hate it and lead to the ones that were ridiculously over budget and not what I was looking for AT ALL. I finally found one that I loved and was in my price range (without his help) and asked about the 90-day financing since I get paid Saturday and would be able to pay it off then. He told me they only offered 12-month financing and the credit card.

I purchased a queen Beautyrest mattress dated 4/20/2013 price $726.07 with Mattress Firm. The sales person stated and shown on the label that the mattress has 10 years warranty. The last 6 months my mattress is sagging and sinking. It's terrible, we are unable to have a good night sleep on it, I and my husband's back start getting ache.

Bad service. Where the ** is my bed. Waiting 3 day. Mr ** better inboxed me cause I don't give a hoot who he is. I want my ** bed.

I purchased a king mattress for our spare bedroom for my sister. The sales person gave me a receipt only. No information of return policy paperwork. To save money I have a truck so I said we will pick it up when she calls to inform us it has been delivered to the store. All went well. I picked it up a few days later. After my sister sleeping on it for a few days she told me she did not like it and said she will buy her own mattress. I called the store to ask about the return policy and the salesman told me I had 120 days to return it and there would be a restocking fee of $149.00. I agreed to the fee and said I will return it. I said thank you and we hung up.

I ordered a twin mattress set by phone and was told that delivery on the desired date would be between 9-3pm and that a call the night before would give us a smaller window within that time frame. This was important because we were driving two hours from home to the townhouse where it was to be delivered and needed to be home by 5pm. I expressed my desire to have as early a delivery as possible because 3pm would be cutting it close. The night before an automated delivery call stated that we were scheduled from 2:45-4:45pm. What??? That's NOT between 9-3 and we would never have bought the set from them had we known that.

Absolutely unprofessional and terrible customer service. I bought a Serta iComfort from BedMart, who Mattress Firm bought out and they will not honor the warranty from the purchase. They told me that I have to go back to my bank and get a statement showing that I indeed made the purchase. That was almost five+ years ago. They "claim" that they don't have any information from the BedMart stores to look up my information and that there is nothing they can do about it. They are so full of crud it makes me sick. They are the biggest liars and scammers on the planet. They want you to lose receipts and move from home to home so they can use that as an excuse as to why you're not in their system. It's the biggest con and scam of this century. Do not trust anything they say or do, they're thieves who have no honor whatsoever.

I purchased a bed set with adjustable base for my disabled spouse and was given free delivery. Upon receipt of item, I called the store and explained to management items would not fit in bedroom with medical equipment provided by veteran affairs. Salesperson was very bothered but accepted return with a return handling fee. The downgrade from queen to twin costs me an extra 999.99 (plus 80 shipping and 70 return fee). Salesperson indicated queen and twin were same price. When I questioned the price on receipt, she said she would submit an email to HIVE to correct the expanded price of item.

Customer #**. Date: 01/04/2015. Price:$1,384.76. The entire mattress is sagging and sinking. It's terrible, we are unable to sleep on it. After having an "quote inspector" which we by the way we had to pay to come out on the company's behalf to perform the so-called independent test only to receive a response stating that the depression/sag (body impressions are considered normal) The Product inspection report dated 03/09/16 was conducted by MFRM Family of Brands TRXID# ** on 4/26/2016. This is not right! We bought the mattress in good faith from Mattress Firm and this is how they respond.

I bought a new mattress & box spring. The incorrect mattress was delivered FOUR times. Apparently there was a manufacturing issue. Not the store's fault, which I totally acknowledge, however, they are responsible for dealing with product that isn't up to a customer's desire. After supposedly getting the correct mattress that I originally ordered, the mattress started to bow in the middle. I am a small individual. I called corporate several times asking them for a complete refund. No one did anything. I was promised call-backs from the regional manager. So now, I'm stuck with a $700 mattress that I don't want to use that causes back aches. Mattress Firm will convince you into buying a mattress, but don't expect any help after you make your purchase.

Beware of Mattress Firm's "120 day sleep happy guarantee", which states they will make you happy and even refund your money... this is not exactly true! The only way to get a refund is on the one and only mattress that you select. If that mattress doesn't work for you, and they sell you a different mattress, you get NO trial period, and NO refund if the second mattress is not right for you! This happened to me! So, I will never buy from them again!

My fiance and I moved to South Carolina in November of last year and needed a bed. We went to the Mattress Firm in our area and got the Hampton Rhodes 400 set after the salesperson upsold from the step down model. It's been less than a year and the bed sags in the middle with no support and both of us are experiencing severe back and hip pain. I called and inquired about the one year warranty and was told because it was over 120 days I'd have to call this 866 number. Called the number and they told me it's a 4 to 6 week process and I have to pay 25 bucks for someone to come inspect it, and judging by the other reviews on this site, I'm going to be displeased with the end result. Now I must sleep on this garbage for another month or so... Not spending another dime on this company and telling everyone I know.

My wife and I purchased a Beauty Rest mattress set from the Destin, Fl store on July 2, 2016, based on the promise of delivery on July 5th. We were contacted after 4 pm on July 4th that the mattress set was not in stock and it would come on July 9th. At 1:30 pm on the 9th, we were contacted that the box/foundation was not in stock! On July 11th, the mattress set was delivered, but the box was damaged and sent back. The warehouse manager called me and promised that he would personally inspect the next box to be sure it was o.k. and be the correct one that we ordered. The mattress box was re-delivered on July 14th. The box was for another set and brand (Serta or Sealy). I accepted this box, just to put an end to this nightmare. This box does not align properly with the top mattress around the corners. I am not happy with this entire purchasing experience with Mattress Firm, and will NEVER do business with them again!

I want to say that I was upset with Mattress Firm but once I got ahold of the right person, Mr. Stenio **, he went above and beyond the call of duty to ratify the issue and made sure that me his customer and will remain a Mattress Firm customer is happy with their purchase. I recommend Mattress Firm for all your bedding needs. Again Mattress Firm and Mr. Joseph thanks for what you did to help me in this and rest assured I will still send customers there.

We purchased a higher-end mattress on 01/04/2015. The entire right side of the bed's edge is now sagging and this is obviously a warranty issue. I wasn't concerned because of all the guarantees that were promised when we bought the mattress. But, then came the warranty process. The red flags starting going off when I was informed that not only do you have to pay to submit a warranty but the actual inspector that shows up "only takes pictures and measurements and doesn't make the warranty decision". The warranty decision is determined by someone who can't physically look at the mattress, but reviews pictures and measurements provided by the actual inspector. So, it wasn't a shock to me when I received a warranty declination letter stating that it will not be covered because there is an exclusion in the warranty on "bent border/grid wires".

On June 16th 2016, I placed an order for the following Bunkbed from Mattress Firm on Amazon: Arch Mission Stairway Bunk Bed with Trundle in White. I was shipped the wrong bunk bed (Purple Donco Doll House Loft) which I can't use. I flagged it immediately. Asked for this wrong item to be removed from my apartment as I don't have space for it. That was refused on the claim that they don't offer haul away service (Makes no sense... What if I wanted to return an item??). I was told that the correct item would be shipped to me. I waited for three week for that to happen and till this day I have not received it (note order placed June 16th!!). It was stuck at Estes Freight warehouse in NJ as Mattress Firm falsely claims that Estes does not offer in-house delivery service.

Over a month of baloney and fails. I'd ordered on 6-15-16, a few days after getting approved for their card, but could not use it despite link to "shop now." Now, a month has passed, and email from Olejo arrives advising that I'd soon be getting a tracking number. For what, I wondered? What did I order, I might have lost track of something I suppose?

Purchased a new mattress in April 2015 because I needed one. Contacted MF for a top of the line, extra firm mattress. Was sold a BeautyRest for $1500. After about 9-12 months, right after I paid it off, it began to sag in the middle, would roll into the middle dip when sleeping on it, couldn't get comfortable. I experienced severe back problems which continue to this day (I've had 4 treatments, 2 other treatments and now am scheduled for 1 last treatment to help my back). This brand new, $1500 mattress caused these problems and I followed through with Mattress Firm's warranty process to hopefully replace this nightmare of a mattress to alleviate my back problems and to be able to sleep.

I purchased a mattress from a Mattress Firm display at the Houston Rodeo in March 2016. I was told to try it for up to 120 days and that if I was not satisfied, I could return it for a full refund. In May of 2016, I called to return the mattress and was told that I would be charged a fee of $57 (later learned that it's actually a $149.99 fee) but that I had to talk directly with my salesperson before the return could be processed.

Warranty is a joke! Bought an iComfort mattress and started having problems about 2 years after that. Submitted the warranty form via email along with $25 MANDATORY inspection fee (Visa) on March 7th 2016. 4 months later no call, no inspection, no mail. Called and waited 45 min on hold then call dropped. Called again and prompter asked for call back number. Left phone #, no call. 1 week later I call again and waited another 45 minutes on hold. Vanessa answered and she stated that they have no info on me of filing any claim. 4 Months later, sleeping in guest bedroom she says that someone will call me to set an appointment. It can last 4-6 weeks?!? Thank you Mattress Firm for ruining half year of my life and counting! After posting this chances are that my warranty will be denied.

Purchased on 1/3/16. After 18 weeks of use the mattress began to sink on the right side edge. Sent warranty claim on 5/23/16. No response after 5 weeks. Our credit card was charged $25 on 6/27/16 for travel fee to inspect. Called them on 6/29/16. Informed us the didn't have an inspector in our area & we were being sent a kit. After 6 weeks & 2 days no kit & no inspector. My husband is about to fall out of the bed because the sinking mattress continues to sink. This is the most horrible customer service I have ever experienced in my 61 years. We spent $4,451 on a mattress & frame that soon we will not be able to sleep on. Do not buy anything from Mattress Firm. They really don't care about their customers.

My mattress is sagging horribly, but I was told that my warranty is voided because there is a stain on it. I would like to apologize to Mattress Firm for my dog, who suddenly got leukemia, not announcing his sickness to us. Truly, we did not take care of your product and my dying dog was clearly to blame for your product collapsing in on itself after two years. Bravo, Mattress Firm. Bravo.

A new mattress is not a cheap purchase. You can imagine how upset we are that within one year of purchasing our Beautyrest Recharge Pacific Series mattress set from Sleep Country (which was later taken over by Mattress Firm) we are miserable. I actually got to the point I was dreading going to bed at night! Our mattress has two very deep body impressions that are so uncomfortable that we ended up purchasing a 3" gel and foam mattress cover to attempt to bring some comfort. Do NOT purchase this mattress!

Purchased a high end mattress but when it was moved to a new location, the side straps ripped out on all 4 sides and it developed a mound in the middle. Apparently, there is a special way to move the mattress of which I was unaware of. Also, the warranty does not cover any of this and the mattress is less than a year old. The mattress is heavy and bulky along with the fact it is not comfortable. It was a mistake purchasing anything from this company.

Needed a new bed for our guest room. Went to Mattress Firm. Found one easily and it was ready when we went to get it. Looks and feels great. Awesome customer service!

Mattress firm misrepresented the financial arrangements. I thought that I were buying a mattress. After 6 months of paying for the mattress, I were informed that I were not buying it but lease it because I didn't pay for the total in 90 days. I was told if I returned return the mattress that I get full refund minus delivery free and restocking fee. So I returned the mattress to receive a lesser portion of the full price. The financial company told me that I still on because I lease the mattress over 6 mattress.

Paid $3000 for a bed set. Returned mattress once for sagging. After delivery of second mattress, I found a bed bug! Had a pest control company confirm and examine bed/frame/house. NO SIGNS ANYWHERE EXCEPT ON THE BED/FRAME! Paid for a mattress cover to completely encase the mattress in case of any eggs that may have been there! Mattress firm will do nothing! I contacted BBB, they are useless, attorney general, useless, now the bank I financed through! NO ONE IS HERE TO HELP US! My husband CAN'T sleep now because the plastic cover makes him too hot. Sweats all night, works 10 hr. days, has had heart issues. Am worried lack of sleep will affect it too. We are still paying on a bed that causes us misery! NEVER had an issue like this in my 59 yrs. of life. Do not know what to do anymore!

I purchased a new mattress set in January 2014, by January 2016 the mattresses began to sag. I went into the store where purchased in March 2016, I was told about the Warranty. I paid the 25.00 for inspection. Mattress Firm sent me a self-inspection packet and instructions. My question is, why would I pay 25.00 to self-inspect my mattress. That's what the company is to provide. The company is suppose to send out the inspector because if I inspect my own mattress they will decline to exchange my mattresses because I didn't inspect it correctly.

BUYERS BEWARE before you land up in the same BED as us. Completely dissatisfied with both the company and their products. First there is no happy or your money back. Trust me. You will be charged $149.95 whether you exchange it or return it, whether it's within 3 days or the 120 days Sleep Happy policy. If you buy an adjustable box springs they will NOT ALLOW you to return it. Only the mattress at a charge of $149.95. We went to Mattress Firm to purchase a new mattress. Both my husband and myself have both back and neck injuries. We were told that by purchasing the mattress and adjustable box spring that we did for $3499.00 that is would be a life changing experience and that it was the worst 3 nights of our lives.

We purchased the Simmons Beautyrest mattress set from Mattress Firm and the delivery went very well. The first few nights we slept on the mattress is was extremely firm and we woke up with neck and back aches. We returned to the Mattress Firm showroom and explained our dissatisfaction with the mattress and they said it would take time to break in. They also recommended their 90-day return or Mattress replacement policy, which we had to spend an extra $149.99 for the return and delivery fees to get a softer but lesser quality Sherwood mattress set. The new model was softer but started to sag in the middle after about 6 months. We returned to ask about the return policy. We were informed by Heather that we had to demonstrate that the mattress had a defect by displaying a 1.5 inch sag or crease in the mattress and it would cost us an inspection fee of $25.

Like other reviews, you are told a wonderful fairy tale of how everything is guaranteed, but when you have a problem you cannot get any help, much less a refund. Bought mattress & adj base, was told had 90-day comfort guarantee. Did not like mattress so they picked up & after months, still waiting on refund. Contacted lawyer yesterday & began the process (first time ever doing this). Each time I visit store, they have a new excuse & Cindy ** is a typical crooked salesperson - lies for a living! Remember it's just a mattress you're buying - so if there's this many complaints, do your research & buy elsewhere. Have a mattress store PRINT their guarantee out & give to you BEFORE you purchase. You'll be amazed at what they forgot to tell you!!!

I purchased 2 twin mattresses for my children and after picking up the items from the store myself, it was discovered that the mattresses that the two of them had were still like new. I tried to take them back to the store still in the original packaging on the same day to the surprise that I was going to be charged a $79.99 processing fee. Needless to say that this was not disclosed anywhere in the store or on the paperwork I received, so I will not be shopping at Mattress Firm again.

I purchased my tempurpedic king mattresses from Mattress Firm. The delivery went well until the next morning when I discovered they left a deep 12 inch scratch on my hardwood floors. I called the location several times and finally received a return call only to be told I signed a waiver that said no damages were done. Of course I didn't see the scratch at the time because they delivered the mattress at 7 pm. At that point, I just took my loss. Or, at least I thought so.

So we purchased a bed and spent thousands of dollars for a great night sleep. Now, a few months later, we have a mattress that is completely sagging and stitching has busted. When we called about our "warranty" we were informed we would have to PAY for an inspector to look at it as well as for the delivery of a new mattress!!! Our salesperson at the store specifically told us this was a cost free warranty, anything wrong at all for ten years and they would replace it. Beware -- they are obviously just trying to make a commissioned buck, and when you get your less than quality warehouse mattress you will regret it as there is not a real warranty!!!

We purchased a Cal King mattress 2 weeks ago from Mattress Firm along with adjustable bases. We were told the mattress would be delivered in a week's time but when day 7 no calls to let us know that the bed was not coming. We called and were given excuses about their warehouse moved and all orders got pushed back. The next delivery would be 5 days later only to be told after we called again to make sure the bed would be delivered that our bed was not at the warehouse and it would arrive in another week. Fast forward to tonight, the bed arrives 7pm only to find out that one adjustable base has a hole and doesn't work. Not to mention the remotes were all caked in black goo. We called the store right away to get things righted only to be told that there was no manager to speak to and so our only option was to refuse. Such poor customer service. And to send out unclean product is disgusting. So no bed. So frustrated.

On 4/22/16 my hubby and I went to get a new mattress. The salesperson Jessica was really nice. She even offered to waive the delivery fee if we made the purchase because we were the first to come in there since they opened that day. We left out the store but came right back in because we said that a good deal. We received our product the same day. We were excited until we laid on it that night. Felt like a park bench.

We purchased a high-end mattress and within a few months, it began to sag and fail. We contacted Mattress Firm who sent out an inspector who also confirmed the mattress had failed. He took pictures, submitted a formal evaluation, and stated Mattress Firm would be replacing it immediately. Now, nearly 3 months later, nothing! We call them to follow up and are now being told the mattress did not qualify for warranty. We have repeatedly called to speak with management but only get denied. We are pursuing legal action and going to the media.

We purchased a Beautyrest King mattress 6 years ago and it soon developed a sagging problem in our two customer sleeping spots. We put up with it for a while and then decided that something should be done. I knew we had a warranty so I researched the process. I completed the paperwork that included proof of purchase. That 'application' was approved after about 3-4 weeks and then an inspector was sent out -- for which we paid $25 per the warranty. A very pleasant guy came and did the inspection and said that his inspection showed that we had a valid warranty claim. We then waited approximately 4 more weeks when we were sent a return authorization which we were told needed to be presented to the store when we went back to Mattress Firm. The return gave us the full purchase price as a credit against a new mattress.

I made an order online at mattressfirm.com for a mattress, box spring and frame. When placed, I was advised that it should be delivered in 7-10 days which I thought was fair. After waiting 10 days with no mattress and no word of where it was. I sent an email to their customer support. On the site it claims that emails will be answered within 24 hours. Today will be day number 3 and still no response. I did call their customer services center after the 24 hour turnaround, the only plus I can give is that I did get in touch with a person right away.

I went to Mattress Firm in rocky river, oh and 4/16 and purchased a Simmons Beautyrest king set. After 2 days of sinking and sliding off the edge I called the store. It did not felt anything like the floor model. The end result was they were fair with me, took the bed back within a week. I would not recommend this product, it is uneven and caused back pain. There is very little support although it claims great support.

I ordered a mattress online and after 6 days I never heard anything so I called and successfully cancelled the order. It is now going on over 2 weeks and I still have not received my refund but yet they take my money right away.

Melbourne Florida. We bought a floor model Temperpedic and adjustable platforms. We were assured products were the ones we saw in the store for the platforms and the bed was coming from another store in pristine condition. What arrived on delivery day was another story. The Mattress was a pre-owned that was so dirty it looked like it escaped from the city dump. The platforms were missing controllers and other pieces. The driver says that was the best they had in the warehouse. I directed him to the city dump and refused delivery. Then had to go to the store and voice my displeasure loudly to ensure my refund was in full. Run from this company do not trust them.

Worst product and customer service. Zero percent customer oriented. Tried great prod in store not what delivered. Tried to refuse said MUST have 30 days even though did bait and switch. Stuck. Hope I get used to garbage delivered or return and lose $149 for 2 min in my home. AVOID THIS STORE AT ALL COST. Worst RIP OFF in my 50 yrs. See details on Facebook, Yelp or Mattress Firm homepage (if not deleted).

About 3 years ago I purchased a Litchfield queen mattress set. Normally with big purchases I do my extensive research. But this time I did not. After about a year the mattress started to dip and the box spring makes so much noise. I went into the store and was told I need to do a warranty claim AND pay 29.95 just for them to review my claim. About a month later they sent me a letter with a store credit for not even half of what I paid. I called the warranty department and was told that I don't have to use a credit. I could just go to the store and ask for the same exact mattress set to be delivered from the warehouse and I would have to pay from 69.99 for delivery fee!!

If could give less than 1 star I would. Buyers Beware of Mattress Firm. They are scammers!!! Here's the thing - I bought this Saturday Feb 26th. I realized I didn't need a box for the bed I had just purchased. I called the store to get an exchange a twin mattress for the box I had and I would pay the difference. They were ok so long as they could come pick it up which I thought "wow" cool. Here was the catch - they wanted to charge me an extra $80 dollars to get it. SO I told them, "That's ok. I'll take it." I live like 2 min away. But they said store policy is that they HAVE to pick it up. I've been back and for the for 2 weeks to settle with these people trying to get my exchange or money back. I've also spoken to corporate all have been no help and have just tried to swindle me for money. That is why I'm just trying to sell it. There is nothing wrong with it. I just don't need it. Please be careful if you ever buy from them and try to take it back or get an exchange.

My wife and I had been considering buying a Tempur-Pedic mattress but hadn't had the time to go and give them a look. The other day we were attending an event and Mattress Firm had a huge display there. As soon as we approached we were greeted by a salesperson. He encouraged us to lay on the beds. He gave us a full demo which took about 10 minutes. We told him we were most likely going to buy but, not at this time. He continued with his pitch so I politely but firmly told him that we were not going to buy today. He literally told me that he didn't appreciate us wasting his time selling us a mattress that someone else is going to get credit for! He then asked us to wait because his manager wanted to speak to us. As we were making a bee line for the exit the manager intercepted us.

I gladly went through the entire sales process in-store, expecting a good result. Sales rep repeatedly described the mattress we bought as cooling-gel free. There was no literature in-store that refuted his claim. Sleeping on the cooling gel became painful after just a couple of nights. Subsequent online research confirmed the presence of cooling gel. When confronted, sales rep said that there is so little gel in the mattress that he thought it would not matter and no mattresses are available without cooling gel. The manager of that retail location told me that the sales rep would be dismissed except that he has been promoted to manage another retail location.

We purchased a high-end king mattress from Mattress Firm about 5 years ago. We went there because it was close to our home. The first mattress was sagging on both sides just after a few weeks. They sent out a guy that measured the mattress and agreed that it was sagging. We went back to the store since we didn't want another one like the one we had purchased, and picked out another mattress. Sure enough, after 2 or 3 weeks it was doing the same. This story goes on for another 2 mattresses. The guy coming out to measure the saggage, could not believe it. So, in total, we've replaced 3 mattress and now have the 4th one that we are stuck with. We would be more comfortable on the floor. All of them have been horrible.

I ordered my mattress from Mattressfirm.com. They have a 90-day financing option with 0% APR which is what I need since I live paycheck to paycheck. I was only approved for $550. I needed a king size mattress because of my height. The sales guy met my needs with my wants and got me into a bed that I enjoy. I was pleased with this service because it was easy to get approved, order the mattress have good customer service all while eating lunch in my office. And then less than a week later, receive my mattress on my front porch. It was literally effortless!

Did not ship on time. Were not helpful. Were not nice. The mattress (Hampton and Rhodes 12" san martin "bed in a box style") has a very strong chemical odor. I have the window open (even though it is cold outside) to ventilate our room, and my eyes, nose and mouth are irritated - our room smells like chemicals. Why do I have the feeling that this mattress is not going to last long? And that it'd be a waste of time to get a replacement.

I purchased a Serta icomfort series king mattress. Within 3 months, my the bed was so lumpy with a huge ridge in the middle of the bed so high that in the night I roll off the mattress and smash my head on my night table. I called Mattress Firm and Serta to send them pictures of the dents which measured 1.25 inches where my warranty for the mattress I bought says they will replace my memory foam mattress when the depressions are.75 of an inch.

I purchased a mattress from Mattress Firm about 6 months ago. It's sagging in the middle so I called warranty and she told me I had to go online and file a claim. 4-6 weeks to resolve the issue. Then I have to pay $25.00 for an inspector and then $69.95 for redelivery if my claim is approved. Never again would I buy a mattress from Mattress Firm.

I contacted Mattress Firm about my bed that was sagging so much that I had back pain every night. They sent over a "tech" to check out the mattress. My mattress has TWO mattress covers on it and looked brand new when the tech came to the house except for the bad sagging. I had not heard from Mattress Firm for about six weeks so I contacted them to find out the results. Keep in mind that I live by myself and I am 125lbs. First they claimed that the mattress was only sagging 1 1/4 inches (that was after turning it only three weeks before). They told me they won't do anything about it unless it is 1 1/2 inches. A quarter of an inch for a mattress that is not a pillow top and is supposed to be a firm mattress. I was then told it had a yellow stain across the bottom.

My husband and I went to the Mattress Firm in Burnsville, MN. We purchased a Tempur-Pedic mattress only because of the great financing they offered at this time. We left thinking that we were financed for a VERY expensive bed and had 72 months to pay it off, when in reality we now have 1 YEAR NO FINANCING... Very, very dissatisfied with this company and sales person. Is this how Mattress Firm treats their customers? I will NEVER EVER recommend Mattress Firm nor buy one single thing from them! TERRIBLE COMPANY! They offered to take the bed back but they already took our old bed! WORST EXPERIENCE EVER!

Similar to other reviewers. I purchase a queen size adjustable base and a queen Clermont HYB mattress as recommend by the dealer Ian ** 11/08/2015, at the Stone Mountain GA Mattress Firm store, sold me on the fact that it could be returned for a fee $149 within 100 days. I did ask if the mattress was suitable for the base which elevates at head and feet area. Was told the adjustable base is able to accommodate any mattress and we do had the option to return with the 100 days. Total cost with taxes $5034.99.

Have to spending $3,700.00 on at Stearns and Foster Emily Rose mattress to find out that it is defective and Mattress Firm refuses to replace or even negotiate with me. They sent me an email saying that it's not defective, that it's normal have small indents these and then so the size of people. Tried calling on the phone to talk to a representative. They told me that they would get back to me, sent me an email explaining that they are not responsible and the mattresses were not defective that I just had to live with it. Save your money - do not buy a mattress at Mattress Firm.

I purchased a queen size mattress on 12/1/2015 for the price of $899.99 which we asked the dealer, Kerry ** in Tucson we wanted a FIRM mattress. He stated that the posturepedic was a very good mattress. We explained to him that my son has arthritis very bad on his back and we wanted something that would not sink in. On his recommendation, we purchased it and within 2 days of use it started to sag. We shifted it from one corner to the other every week. But without any relief, it did the same thing after a couple of nights on it.

This guys has sales persons that do not know what they sell. I went for a mattress with ** characteristics and bought their recommendations for the set (KING). The mattress is not performing as requested and gradually deteriorating to a point is a nightmare sleep in it. They said now that is not their responsibility and I'm the only responsible for buying the set, after a long chat, the new salesperson said that I had a bad recommendation but was too late. He said me, "Buy a new one and donate the old." At least my brother and daughter went to other place based on my nightmare with Mattress Firm.

Similar to another reviewer here, I purchased a Tempurpedic mattress with adjustable bases. It was not the mattress I had planned to purchase, but the 3 sales people in the Atlanta, GA Mattress Firm Store sold me on the fact that it could be returned for a $149 fee. It is essentially a Tempurpedic mattress that sits on a motorized base that allows you to elevate the mattress. The cost is about $8,500. In less than 30 days I knew it was not the mattress for me. My husband contacted the store and was told the Tempurpedic mattress could be returned for a $149 fee, but the motorized bases valued at about $3,800 could not be returned.

My husband and I paid over $3000.00 for the Sleep to Live supposed specialty mattress three years ago. I have been unable to sleep on it for over a year and a half. It has a big ridge a foot wide in the middle, and an indentation so deep that I can only sleep on my side. My husband has as deep of an indentation on his side. Our king mattress looks like a W. I even tried buying a 4" mattress pad to prolong the life of the mattress, but it didn't help. If you ever want a mattress that has two different comfort levels, I recommend buying two twins and putting them side by side. It would be more comfortable and A LOT less expensive. So now we are going to trash this very expensive mattress that they swore would last for at least 8 years and buy a two sided mattress from anywhere but Mattress Firm.

We spent 4,500.00 on a new bed for my father at the 90th and Shea location in Scottsdale AZ. Beverly promised us if we bought the bed from her she would throw in two 99.00 pillows and a mattress pad. She said she was going to take care of us. GET ANYTHING promised to you in writing from this company. After the delivery of the bed without the pillow she told us they were extra and were 99.00 each. Not a real big deal but I hate being lied to. She has lost any other business from me and I am trying to get the word out about this location.

Went to Mattress Firm because of a Sealy sale after Christmas 2015, but before I went I called their customer service line to check pricing. Price of mattress and box spring, price of delivery, and tax. I always do this on large price items being elderly disabled person in wheelchair. There are people who also think because you have a physical disability you are also mentally disabled also. When I got there a sales associate met me. I told him I wanted sale mattress and box spring and he began to try to aggressively upgrade me. Time after time I told him this is all the money I had, but wouldn't stop. Kept trying to shake my hand to make me feel like he was my friend, kept saying "You can put it on a debit card or credit card," then started "I will give you the best deal I can" over and over again.

I went into Mattress Firm about a year ago in Springfield, Ohio and was looking for a mattress. They assured me that even if I had bad credit they could get me approved and it would report to my credit report as long as I requested progressive finance to do so... Well I just hung up with progressive finance to pay off my bed and they stated they "Do Not Report" to any credit bureau. Before writing this review I contacted Mattress Firm customer service to make them aware of what I was told when I bought the mattress and then what I was told today and she stated she would let stores know but before taking my name, number or any other information, she hung up the phone on me. Once again another company that just is concern with making a sell now the customer. I will never shop another Mattress Firm and I would like to send out this warning for any other customer.

We bought our king bed from Mattress Firm a year ago. By the time we realized that the bed was providing less and less support, the warranty was up. The mattress cost $2600 and we are throwing it out a year later due to back, hip, and shoulder pain. Our 15 year old bed with two inches of memory foam was far better than it's replacement. I'm doing better research this time around.

The area manager for the Houston area stepped up to the plate and did everything in his power to make things right and he did it. My thanks to David ** for making a very unhappy customer into a very happy customer.

OK so I bought a mattress on Jan 31st, "the best mattresses ever". After 2 or 3 weeks of delivery the stitches of my mattress were coming off, it was just a little not a big deal. 4 months later my mattress had a little bump, it feels weird when you are lying down. So I went to the store where I made the purchase and they said I had to submit pictures to the page. But you cannot see the bump on pictures. They said I have to pay 25 dollars for an inspector to come to my house. I didn't call or come back to the store because I had some health complications. Now it has been almost a year since I bought this crappy mattress. It has a huge bump on the right side, called and emailed the guarantee people and said they can't do NOTHING about it cause I don't have my original receipt. Worst customer experience ever!!!

Purchased a Sealy mattress and box spring from Mattress Firm in January 2015. Several months after this purchase the box spring began to collapse. It was for my son who is a good sized kid @ 6' 1" & 200 lbs. I filed a warranty claim with Mattress Firm and they sent an inspector to check to see if the box spring was covered under warranty. I received a "denial of warranty" letter claiming the box spring was abused. Now I'm stuck with a mattress and a defective box spring - and it's not that the set I bought was cheap or a floor model. Very poor quality - my advice to others - beware of Mattress Firm!!! Note: They handle the warranty claims for Sealy.

My husband and I purchased a mattress in 2012. The first mattress was too firm so they replaced it with a softer one. Within a month, my husband's side had sunk, making his back hurt. So, they replaced it. This has happened three times and they will not refund us the money. They tell me that it is Sealy's fault and we should contact them. So, why are they selling such a crappy product? I will never use Mattress Firm again and will definitely tell everyone I know to never go there.

I purchased a $2000 Simmons BeautyRest Mattress. (from Mattress Firm) Within 10 months the coils on one side started to separate. I filled out a warranty claim form, then paid a "fee" to Mattress Firm in order to get the inspection. The inspection was pathetic. They put a string across the top, said they can't sit or lay on it. Took a few pictures and 2 weeks later told me it was normal wear. Which is crap. Apparently the 10 warranty is nothing but smoke and mirrors. I will never deal with this company EVER again and would not recommend you buy anything from them. I am continuing to try to get a supervisor to contact me, as the bed cannot be slept on without causing major back pain. They will sell you a mattress and if anything goes wrong with it after 90 days you are stuck with it. Don't let the 10 year warranty fool you. My Mattress is 11 months old and I have all tags and paperwork. Still told "too bad".

We purchased a mattress from Mattress Firm in Broken Arrow, OK in June of 2015. When we came back to the store in August to exchange it we were told our 100 day trial began when we made the first purchase so we only had a month left. We exchanged the mattress and about a month later I called them to tell them that the mattress was not breaking in properly and we urgently needed a new one because my husband's back was hurting from sleeping on it.

Perfectly dreadful company. Their mattresses and box springs are dangerous to your health. Emitting a noxious odor that you cannot get rid of. Furthermore, the odor/stench lingers for days after the set is removed even if the set was only inside your house for 20 hours. Mattress Firm took back the set within a day but then took weeks to issue refund. They sit on your cash for weeks before refunding. Scam.

Mattress Firm treats cancer patient HORRIBLY! Having been recently diagnosed with cancer of the esophagus, adenocarcinoma, which was caused by problems with acid reflux over the years, my Dr. suggested that I get an adjustable bed to help prevent acid from continuing to damage my esophagus. I went to Mattress Firm in Spanish Fork, UT, and ordered my bed. I arranged for deliver the following Wednesday (not sure why they advertise same day delivery). I took the afternoon off to wait for my delivery. At the end of the delivery window, I called the store and was advised they would look into it and call me back.

I purchased what I thought was a plush mattress on an adjustable bed frame 3 1/2 years ago. I knew the frame was non returnable but I bought it because the saleswoman said it was great for sciatica. What she didn't tell me was that it weighed a ton (I live in a manufactured home that now has cracks from the weight). There is a light that flashes on and off continuously and it aggravated my sciatica rather than eased it. I went in to tell her the mattress didn't feel that plush and she said that it was new and I needed to get used to it. I was so disgusted with the whole thing and I dropped it and figured I would have to live with it.

We had purchased a mattress in January 2014. We were not told that there was no warranty. We paid $1100.00 for a crappy mattress. We have turned it but where my husband sleeps, if I had to get on his side I would fall off the bed. There is a mound going down the middle of the bed. I talked to the store and the office in Houston and they both said since it's regular outlet special I do not get a warranty. We will never go into any of those stores.

My wife and I went to the store on 71st street in Tulsa on 11/14/15 to purchase a box spring and mattress on credit. On the side of the building there is a sign that says NO CREDIT CHECK. When we found what we wanted they did a credit check and we were denied. I feel that if the is a sign that says NO CREDIT CHECK then that what should be that way. This is false advertising.

On September 30, 2015, I purchased twin "plain jane" adjustable beds from Mattress Firm for about $3842.48. These had no remote, vibrator, or heat. The mattresses were 3" shorter than the bases and was not only unsightly but a nuisance to put bedding on. After trying some of their other mattresses, we still had the same problem. I believe the base was not correctly sized but Mattress Firm insisted it was correct. I invited the area manager, Becky, in Lewiston, Idaho to come look at the situation to see what could be done to correct it. She refused, saying there was a law against her coming to look??

Purchased a mattress from the state fair in 2015. Mattress is awesome, but the customer service with this company is awful! We didn't get everything delivered that we were supposed to get delivered. When I contacted customer service, it then became OUR responsibility to drive 20 minutes to the closest store one way and settle it. Salesman told me he tried contacting the store, but he NEVER contacted the store to arrange anything. We also were promised a mattress pad cover at the fair and because that wasn't delivered either and our pillows weren't delivered, the salesman promised (through a text message... how unprofessional) that he would give us the cover for free and WE were supposed to tell the nearest store that also.

I have a friend that purchased a mattress set from the Pearl, MS store. I was with her during purchase, as I had purchased a set in the last year from same store. Salesman told her there was a 90 day return policy but never mentioned fee to return. My friend tried the mattress ONE night and was not satisfied. Had a terrible time arranging for pickup and ultimately charged over $300 to return. Ridiculous!

Purchased a mattress and box spring from Mattress Firm on sale. And here it is 1yr later after making my final payment, stuck with a sinking mattress and creaking box spring!! The box spring is so noisy you can hear it creaking all over the house!! What a horrible experience and a rip off!! I won't look Mattress Firms way again!! These reviews are so correct. Buyer beware!!

My landlord bought a bed from Mattress Firm January of '15. The first day I had it, when I went to get on it, something separated inside. We called to try and get help because they said they had a guarantee, WELL THEY DON'T!!! THEY LIED. It was a $400 mattress. I called Sealy the manufacturer of the mattress, they wouldn't do anything about it. The bed continually got worse to where the sides of the mattress were bulging out and my back pain was terrible. Eventually the manager at the Bonita Springs Florida store said come in and "he'll take care of it," he sure did. I went in and he wanted to sell us another bed, a used one with less than three months on it.

In June 2015, I purchased a Eclipse Ultra Deluxe 13" Gel Memory Foam Mattress and the 5D adjustable bed with Wireless Control and Massage from the online center of Mattress Firm. I love the bed but my issue was with the follow-up related to the 90 day purchase option provided by Progressive Leasing. It took MULTIPLE contacts over a period of several days with both Mattress Firm customer service and Progressive Leaning customer service just to get the paperwork processed - they kept saying they hadn't received paperwork I had faxed and/or e-mailed several times.

I bought a mattress cover from a MF store in the Florida Keys that the goofy salesman said was 25% reduced, down from $200 to just $150. I bought the scam and the cover and found out online that mattress covers are only worth $60 so I asked for a refund the next day! I am accustomed to upstanding companies that guarantee your satisfaction and learned that MF is different. I was shown the goofy sales policy that says they don't do refunds on mattress covers, pillows etc. I understand that policy if the cover was used and messy but mine wasn't even taken out of the box at all. They aren't interested in good will and they stick to the fine print and I am overcharged about a hundred dollars so I'm mad and am writing this complaint in hopes that you don't go there and get fleeced. Don't shop there. They overcharge and do NOT want to please you. After they get your money you can "go jump in a lake".

Usually researching and doing due diligence, I did not this time. Never ever ever and I repeat ever do business with Mattress Firm. They get you with the fact that they will replace or refund your money if you are not satisfied with the bed. This is not true. They kept refitting my bed situation but each delivery including the first is so delayed that by the time you say nothing is going to work here...It has been months, and the guy manager, Brian, a nice man, but...is fired and cannot be reached, and nothing he said will be verified. No one will call back ever and they manipulatively wear you down. This is the psychology they use with their customers and it worked. Each delivery is fraught with trauma as they don't show up, the first or second or third time they promised, while you take off and wait wait wait for them.

I purchased my bed from Mattress Firm in St. Charles, Missouri 63303. I looked at a few and they were very expensive but the salesman Timothy told me I could have the floor model for 1/2 the price. I asked him "Why?" He told me they change manufactures so I could get the same performance out of the floor model as the one from the warehouse. BUT IT DIDN'T COME WITH A WARRANTY.

I purchased 3,110.73 in mattresses and bedding from the Mattress Firm in Provo, Utah on 9/6/2015. Matt, the sales person was absolutely fantastic! He arranged delivery to my home of all items on Saturday, 9-12-15 at approximately 9 am. Saturday came and at 11:30 am, I had not received my purchase. I called Matt and asked where my delivery was. Matt made some calls and discovered that not only had the warehouse not fulfilled my order, they did not have the complete order available. I was disappointed, but agreed to accept two of the three mattresses on Monday, 9-14-15 at approximately 12pm. I was assured that the delivery would be made.

We purchased a mattress during Mattress Firm's Labor day sale. We were told the "Memory foam" house brand mattress was 11 inches of memory foam and 1 inch of cooling gel foam. The price tag was 1299 in store but sales associate gave us a great deal and sold the bed for 599. We were told that the bed would be delivered to the store for pickup the following Sunday. I called the store on delivery day and was told that the truck was being unloaded as we spoke and that our mattress would be ready to go in about a half hour. About 15 minutes later got a call and was told that somehow 2 other orders took priority over ours and that we would have to wait another week and a half until another was available.

I got the mattress from Mattress Firm for my guest bedroom. They sold the king size mattress but they never told us that there are different sizes for king mattress. The mattress they sold as king size is smaller than our bed frame and we are facing problem as there is always gap between mattress and bed frame. They sold us SERTA Genius king size mattress.

I am very dissatisfied with the Tempur-Pedic bed I had purchased about 1 month ago. I went into Mattress Firm in Robinson Town Center in Pittsburgh. I lay on numerous beds that they had on display and they all felt comfortable. So, the last bed that I lay on was the Tempur-Pedic cloud luxe and I was informed by the salesmen if I had purchased that bed I could receive half off on the purchase so I decided to purchase the bed thinking I could save some money and I was getting a deal. The salesmen told me that I could buy this bed and they just come right out of the warehouse. There would be a NO RETURN policy unless I had purchased the bed at regular price then I could return the bed if I decided I was dissatisfied with the product. So I proceeded to continue my purchase on this bed thinking I was purchasing the same bed that I had lain on in the store for half the price.

I purchased a bed and after careful consideration I canceled it the next day by 10 AM. The time the store opened located in Apopka, Florida. I was told that I would have my refund return back to me. 10 days later I still have not received it. No one seems to have an answer except "keep calling back". It should be against the law to hold someone's money this long, however they can take it out of your account the same day. I'm going on 11 days and still no refund. Do not work with this company and do not buy a mattress from them.

I bought a bed from Mattress Firm and it sagged in the middle within the first year. I called them and told them of the problem and was given the runaround with getting them to come out and inspect it. Within that process I talked to the store manager, which was very nice and he told me that they told him that they called to set up a appointment for the inspector to come out and they could not get me on the phone which was a lie!! Every time I called and asked to speak with a supervisor I was told that, they were busy and could not come to the phone. The customer service rep didn't seem to care when you talk to them!! It's just a bad deal all around.

I'm a disabled senior with limited funds. Purchased Queen Mattress, Box & twin box. Twin's liner ripped from edges on 3 sides. My queen mattress sagged quickly. Store gave me only one to choose from for replacement. I was charged $60 for picking up the defective & bringing the new. New one nothing like original. Much thinner, feels like no springs. My back pain has increased. Mornings are hard. Trying to post on Facebook on Mattress Firm sites, but my posts disappear. What are they hiding? Please see YouTube video Mattress Firm bad beds to see they sell used mattresses with bodily stains, including semen.

Purchased a Simmons Mattress, paid $1559.99 for a King Size Mattress. I was told this Simmons Mattress was a high end, top quality mattress. That last less than a year; at which time it began to sag and became lumpy. 14 Months from purchase I filed a claim. After waiting 7 weeks and paying $25.00 their inspector arrived. He agreed that mattress was defective and informed us Mattress Firm has had a lot of through with this mattress due to a manufacture's defect. Simmons is the manufacturer. Week 8 my letter arrived telling me my mattress is fine. They also said my mattress appeared in perfect shape. Had my mattress been artwork, I might agreed but my mattress is a working mattress not a piece of art. Real people sleep on mattresses & deserve full disclosure.

I believe that this company sells used beds. I have bought 2 sets of mattress in the past 5 years and I always have to comeback to the warranty. I WILL NEVER EVER WILL BUY from this company again.

My bed is defective with large sunken areas. I had all the paperwork, and had no violations that would void the warranty. They have in writing: 10 days after the inspection, we would hear from them. Also stated by the independent inspector, we paid for per the agreement. 3 weeks later, we heard nothing. I called customer service today and they said they mailed it yesterday. I asked was the finding. They said, "Can't tell you." I asked for Mgr, they said they are busy and can't come to the phone. They get a big fat F for customer service and I would stay far away from this company. As you can see I am not alone.

We ordered a king set on a Saturday and they said (and so did the paperwork) that it would be delivered on Sunday - AND THEY NEVER SHOWED UP TO DELIVER THE MATTRESS OR EVEN CALLED OR TEXTED!! I am in the retail business and this is the worst service (lie/sham) I have seen. Since we don't buy mattresses that often, you really don't know who are the good retailers. Well, I can tell you to avoid the Mattress Firm at all costs or you could get burned. Buyer beware! No wonder there are so many nasty reviews about them... should have checked them out before dealing with these scammers. Watch out!

I purchased an adjustable base. I was not happy with it. The salesman told me I had a hundred days to return it if I wasn't happy with it. When I called them told them I wasn't happy with it they said there was nothing they could do about it. They told me to look up on their Website.

I purchased a mattress and bed frame from Mattress Firm. The mattress was on clearance and was not returnable. The bed frame was new. I wasn't sure the bed frame would match my other existing furniture well, but the salesperson told me that the bed frame had the 100 Day Happiness Guarantee, so I would just have to pay $150 if I wanted to return it. Knowing that I could return the bed frame and only be out $150 if the bed didn't work out, I purchased the bed frame.

First impression: nice staff, knowledgeable, seemed concerned with getting me the best bed for me without trying to sell me unnecessary overpriced things. Where they failed was not telling me about the 'hidden' fees they charge. If you do the "90 days same as cash" option it's $50. What part of "same as cash" means that I should have to pay an EXTRA $50?! I declined and stated that I would pay with my debit card. After they ran my debit card for the full price of the mattress/pillow/frame and whatever else, they tell me, "sign here" and I see more fees that I wasn't told about! This time it was $150!! I asked what it's for and they said, "It's just a small restocking fee if you don't like the mattress". But two days ago when I asked about the return policy if I didn't like it no one said a dang thing about any fees. That was when I should have been told about it... NOT AFTER I PAY FOR THE ** THING!

I purchased a mattress from Mattress Firm two months ago. The mattress was discounted because it had been previously used as a display mattress in their showroom and had been replaced by a newer model. They assured me no one had owned it in the past and they have a process to sanitize their showroom products. I have had back and shoulder pain ever since I started sleeping on this mattress. This weekend I had cause to move the bedroom around and saw the label on the mattress.

On July 27, 2015 my 91 year old mother purchase a bed from Mattress Firm in Fountain Hills, AZ. Fri. the 31 of July, my mother saw in the newspaper they were having a sale... I called Mattress Firm and would not honor that sale saying we made the deal the 27. I tried to cancel the order but no luck. Because the bed hadn't been delivered it just showed bad business. It would of been a courtesy to give us that sale. Unfortunately, she paid by check instead of credit card because we would of cancel.

Beds I almost paid $3000 for suck!!! I have not even had 2 years and they are horrible!!! I called the store back at around 90 days and told them I was not happy, and he said they needed more time to break in! Yep well they are broken in alright... So much so, my son is sleeping in a hole!! And I have never in my life had such back pain as when sleeping on mine!! Must be some kind of surplus operation, where they get the misfit merchandise other furniture stores reject??? Absolutely disgusted! And rest assured I will make sure no one I know ever makes a purchase there! 100 days is a JOKE! Especially when you call within that time to complain and get told, "oh they just need more time"!!!!

Ordered a mattress that was too firm and asked to exchange. We were within the 100 days, and it still cost us $150 to exchange. The new mattress was also extremely uncomfortable. We called back 3 weeks later and were told they could not exchange or give credit towards a new mattress as we were now outside the 100 days (counting from our original purchase date, even though we had a new mattress in June). Satisfaction guaranteed is a bunch of BS. This store is in West Bend WI. Terrible customer service. Would never buy anything there or at another of their locations. Try Verlo. They stand behind their product.

I submitted a claim for the warranty against our mattress (2 yrs old) which has a deep body impression of around 2 inches and the bed is no longer supporting my back. After three weeks, I received no correspondence or a phone call so I called the Warranty Dept. They said my claim was 'in process' and that they had 4-6 weeks to resolve my claim. Conveniently, I did receive a call from a rude inspector who said she could have an inspector visit in another 3 weeks but that no set time could be given to me, only a day. I was to receive a call the day before as to a more specific time. I would have to set aside an entire day for the mattress inspector until the night before. I called back to the warranty dept and said this was unreasonable and that the process would take me past the promised 4-6 weeks. They sent me an email with instructions for how to take photos and do the inspection myself. I will update the status of this claim soon.

Bought a mattress & box spring. Well the mattress is VERY UNCOMFORTABLE & the box broke after like a week! The mattress is tearing all over. Didn't even last a month... I have horrible back problems and this bed makes it worse! I will not recommend anyone or ever go back to buy a mattress! I bought my son a mattress at Walmart for $130 & it's way more comfortable than mine!

BUYER BEWARE when purchasing from this company! In February, 2014, we paid $1,400 for a new Stearns & Foster mattress and box spring set. The sales woman said as long as we had a metal frame, this included a 10/25 year warranty. Not mentioned was the fact this set requires a five legged frame, whereas we had a 4 legged frame. The mattress sagged in the middle 1.5 inches, so it met the warranty requirements. Our claim was outright denied because we did not have the 5 legged frame (a mere $79 more). READ THE ENTIRE WARRANTY BEFORE BUYING!

My sister and I both went to Mattress Firm in Rosenberg Tx. We purchased two sets of mattresses. First of all they charged us for delivery which, delivery was late. So far my sister is satisfied with her mattress, I on the other hand am NOT! All around the box spring was unraveling, also the mattress itself had loose thread. I called my seller because I wanted my money back. He stated that I would get all but $149.00, also that they were doing far and beyond what was needed to just replace the mattress. Mattress was replaced, delivery late about an hour and a half, still there is loose thread on the mattress. I WILL NEVER go there again.

A year ago my husband and I set out to buy a new bed. We spent about $2000 on an icomfort. Not even a year later, the box springs for the bed started to bow and I woke up locking my hip. We went to the store where we purchased from and talked to the guy who said was the area manager. He told us we needed to contact customer service to start the warranty process and should take about 24 hrs. He lied. I specifically asked if this would cost us anything out of pocket after reading stories about people being charged restock fees, delivery fees etc. He assured me the warranty would cover everything. He lied.

Less than 48 hr after delivery my adjustable frame broke. We also found the bed was too high to sit on. I called salesman, told him my bed was stuck in air and looked like a ski slope and that I fell off trying to put on my prosthetic leg. My bed that was delivered was much higher than floor model. He informed me that they had ordered new legs they would arrive about 7/7/2015 and when they came to put the legs on they would fix the frame at that time. CLICK. What were we supposed to sleep on for the next two weeks? So he called back wanted to know if we lost our connection?! Real thoughtful customer service. I told him I would pay for overnight parts delivery. He said, "sorry they would not arrive any faster!" I find out their corporate office feels the same way. I couldn't find a working EMAIL or PHONE number that worked.

I purchased my Tempur-Pedic Cloud Luxe 3 years ago from Mattress Firm and I love it!!! I have never slept so well in my life!!! I recommended this same bed to my father and brother too. I've read some of these negative reviews and don't understand how they could have had such bad experiences. I think part of these people’s issues are the store / associate they purchased from. Tempur-Pedic is my favorite mattress and I recommend them truly!

I purchased a mattress at store 024046 in Concord, NC. When the delivery guys got to my home, they informed me they could not take my old mattress and box springs because they were in such poor condition. I told them I would just cancel the deal if they did not take them. I had to yell and scream so to speak to get them to take it. I did speak to the manager and district manager about my experience, but I think you have to go out of your way to rectify the situation. Just getting them to take it was not enough. Buyers beware, the delivery folks can refuse to take the mattress depending on its condition. I would think most mattresses are in poor condition if a new one is purchased. The store should have a sign stating the fact that they may not be willing to take your old mattress. I will not do business with Mattress Firm ever again. There are too many other choices out there.

I ordered a queen size mattress and box spring over the internet. Reviews were good and I'm using this in a guest bedroom. Was told delivery would be between 7-10 next day. Well I'm still waiting.....

Went to the store in The Avenue in Viera, FL. Told them my price range and was shown two options. Laid down on one for a couple of minutes and found what I thought was the one I wanted. First, it was delivered at a time I wasn't available. Second, this is the most uncomfortable mattress I've ever slept on. After a week, I called the store and talked to the salesperson who sold it to me and was told "Give a few more days and see if that helps." It hasn't. Went back to the store today and was told that I could exchange it but it would cost $149 to transfer. I said, "What if it's defective?" I was asked what made it defective. I said "I'm in pain from sleeping on it." Evidently, that was sufficient.

We purchased a sale mattress. They pushed us to also buy a mattress protector for almost $200 bucks. Well the mattress protector failed. My mattress is ruined.

We purchased a full size set for a spare bedroom. Set would not be in and able to be delivered until 6/9/15, window from 6-9pm. My husband received a call on that date and was told set had not come in, delivery needed to be moved to next day, 6/10/15, same delivery window. As we are expecting guests and needed this set, we cancelled plans to be available for delivery. Needless to say, no delivery happened, no calls were received. I called store and left voice mail asking for return call. This morning I received call from **. Explained that no one had called about delivery not being made. She informs me that she doesn't know where I got the delivery on 6/10 from because we were on the books for delivery on 6/9. Told her my husband received call from MF rescheduling delivery. She kept trying to talk over me, finally said she would call warehouse to see if they could deliver today.

Looking for new mattress, salesperson very nice (and sly) helped us look. We found one we liked and then were told we could get the "hardly used display mattress at half price, so we decided to buy display mattress after we asked questions such as "Can mattress be turned over?" We were told, "Of course if you want to, but you probably won't need to". Then also purchased 2 100.00 dollar pillows to go with it. The mattress they delivered was a used mattress that was more sloped in than our old 12 yr old mattress. When called them about it they pretty much said that they had told us it could be a returned mattress (they did not ever say anything about it being a used returned product). Also no way the mattress can ever be turned over because there is only one side. And they were very flippant and rude about it.

DO NOT... I REPEAT DO NOT EVER BUY A MATTRESS FROM THIS PLACE. My husband and I were married on May 9th. We moved into our new place together right after and were sleeping on a full mattress for about two and a half weeks. We decided that we needed an upgrade to a queen mattress and that is when we decided to buy from Mattress Firm because they gave us a special discount.

I purchased a rather pricey, firm mattress set from a mattress firm in Vero beach, Florida. Although I only needed a mattress, I allowed **, the salesman to bully me into getting a set, along with a number of other items I didn't need. The mattress was painfully uncomfortable and when I went back to ** to get an exchange, I found a mattress that felt right, but ** sarcastically remarked that I would be back in 60 days for a new mattress. Wow, Mattress Firm, is that your version of good customer service?!? The remainder of the transaction was tension filled and thick with **'s pissy attitude. ONE STAR IS TOO MUCH. I WOULD NEVER BUY ANOTHER THING FROM THEM.

Purchased a new mattress, box spring and frame two weeks ago. The manager I was fortunate enough to have was ** in the Westheimer store in Houston. He could not have been more perfect! How lucky your company is to have him as an employee. I also have praise for the gentlemen who delivered my new 'bed'. They were soooo polite, friendly and definitely a credit to your firm. Thank you for providing an enjoyable experience. Your firm is head and shoulders of any I have encountered!!! HOORAY for Mattress Firm!!!

This company is selling rejected defective mattresses, don't buy from them! We bought a pillow top with a very visible hump (over stuffing!) in the middle of the mattress that we brought to their attention immediately but was given the "30 day sleep on it, give it time to settle" bs. So 4 weeks later we get the replacement with the same exact problem only to be told it was not the stuffing but a defect in their box spring. So we wait 2 more weeks for a new box spring knowing that wasn't the problem but they will now only give us a store credit that we don't want because like all the other complaints, we do NOT want to purchase anything from them EVER again! So we are stuck with it, don't buy! YOU WILL BE SORRY!!

We ordered a box spring and bed frame on 5/24 over the phone. Pretty simple order, right? Wrong. The salesperson entered my phone incorrect. How? In 2015, with caller ID he still got it wrong. That means I never got my order delivered. They marked it as delivered. They already had our money. Then I spoke to another fool who said she's call me back same day, mind you she tried to educate me on searching their database. She never did. We cancelled and now have to wait 5-10 business days for a check. Terrible service, terrible employees, terrible everything.

I purchased a queen size bed frame from Mattress Firm in Cumming GA. on February 14 of this year 2015. They wanted to sell me an $80.00 dollar one. I bought a $47.52 one on the floor. It was wrapped in plastic. I was told all the pieces were there. Came home to set it up, had missing center piece. Went back to store. Oh they couldn't give me a refund. The corporate office would send me a check in 20 days. Well now it's May 27th. I have contacted them several times. The store, the corporate office, customer service. They have no intentions of making this right. Thank goodness it wasn't a larger purchase. Beware of using Mattress Firm!

On April 7, 2015 I purchased a mattress through Mattress Firm online for "same day delivery." When I called after 24 hours I was told delivery would take 2 weeks so I cancelled on 9 April and bought a mattress from the Westpark store in OKC. I was assured my refund would be processed promptly. No refund arrived after 2 weeks. I have called customer service now three times and found I was speaking to staff at Olejo Customer Care in Houston TX. I have been repeatedly assured that my $704.54 check was processed and in the mail. As of today 22 May no check has arrived; my call today was still a run around. I could not speak to ** the supervisor because she was unavailable. Is this company a scam?

I got a bed here because of the 100 Days Happy Guarantee and after 30 days went to return/exchange. However, ended up exchanging it and a week later got another temp that smelled very bad. 2 days later i went back to return it and they didn't want to. I am 6 wks pregnant and ended up at e.r. after arguing with owner and threatened to sue him for fraud and if anything happened to me. Because it's a franchise the owner can do as he please and corporate has nothing to do or can do anything, I was told. At the end got a refund and a big hospital bill.

My wife and I purchased a mattress for 1999.99 from Mattress Firm. We had some coupons and got it down to 1699.99. I am a cancer survivor and as such cannot lift anything so we chose to have it delivered with the exchange of our old mattress (the so-called "Red Carpet Treatment"). The morning of delivery, by the ill advised kindness of my heart, I dismantled the old bed and lugged it outside so as to help out the delivery guys... big mistake. When they showed up, I talked to the young man about bringing it inside and my thoughts - from experience - on how to get it in there. (My bedroom is on the second floor and the hallway is extremely narrow). He was immediately rude telling me what he can't do and when he observed the hallway was taken aback and told me it would be a real challenge.

Salesman promised delivery of product during a specific time frame on a certain day. It was noted as such on the delivery instructions in a general way, when I was very specific as to the time frame. The delivery men called to try and deliver it early because they were already on my side of town. I was not available, so they lied to the office and said they tried to deliver it, so I would need to reschedule. This is a flat out lie - they never came. It's not the manager's fault, but unfortunately he did nothing to compensate for this issue. I cancelled the order. Macy's has some great sales coming up. I'll try them - judging from the reviews here, they have much better customer service anyway.

The salesperson was polite and explained things well. Delivery was punctual. The mattress is comfortable as we expected it to be. We were quite satisfied with the service and the product. We would recommend this store to other family members and friends.

The most expensive mattress I have ever purchased, more than $1200. After some months of sleeping in this mattress, I started to feel uncomfortable and having lower back pains. I went to the store where I purchased the mattress (Doral store) and they were not accountable for the problem, instead they asked me to send my claim to Mattress Firm Inc. After a very bureaucratic back and forth with Mattress Firm Inc, and after me paying them $ 25, they finally send an inspector home to check my mattress and he realized the mattress had a defect. However Mattress Firm rejected my claim because "Body impressions must be an inch and a half"... So they did not care about me being uncomfortable, they did not care about the almost ONE inch of drop in the mattress.

We went to the store at 20330 Cave Creek Rd Phoenix Az for a replacement mattress. We were taken care of by **. He lead us around to the different sets we had asked him about. He was not pushy but very helpful. He made us feel that we were important to him and the company even though this was a replacement. Having been in the furniture retail business for 49 years I can see he is a good man. Old but mighty.

I went to mattress firm in Myrtle Beach, SC and it was a defect in the mattress that I bought and they want to charge me $145.00 to exchange the mattress with a default and it was not my fault. The first one they brought to my house was defective and they switch it out and the new one is defective as well and they are trying to charge me $145.00 to switch a defective mattress that I bought defective. I will never tell anyone to buy a mattress from Mattress Firm ever. They are robbing people without a gun. The store and the workers sucks.

Apparently, Mattress Firm has amateurs responding to customer complaints! I do not want an amateur responding. I want a District Manager or someone higher up! My first bad experience/email. My husband and I just visited your location on Blanding blvd. We spoke with a representative name **. We were not asked if we could be helped, instead we were told that he was getting ready to close in 5 minutes and that his internet was down. This is the worst service to receive after being referred by a relative. Then, I informed him that I had spoken with a gentleman at your Roosevelt location. ** then said that they are paid off of commission and that we need to go and speak with the gentleman at that location, even after explaining that this location was closer to where we lived.

Pushy salesman ** was not interested in our needs, just wanted to sell us anything. My girlfriend and I agreed on a cloud luxe by Tempur-Pedic, it was not available in store same day so we put $500 down and agreed to pay the rest once the mattress showed up on Wednesday. The mattress did not show up on Wednesday so we called back Thursday and was told that it was being delivered for sure Friday. 7:30pm Thursday the store manager ** called and said that the mattress is gone from his system and there's nothing he can do and told me that he has two better more expensive mattresses he can show us. I asked if I could speak to an area manager about this issue and he said that they will not deal with customers who purchase from any of the discount stores. What a joke, I am going to attempt to get my $500 back. Will not do business with this company ever again.

Rockford IL store on State st. Before purchasing a Mattress and Box we asked many questions because the district manager was talking about their return and exchange policy if we were not happy with the mattress we choose. When he said that if we were not 100% satisfied with our mattress we could exchange or return it for a complete refund. We were surprised by this guarantee policy and he said again about a refund. We purchased the mattress. After a problem with getting it delivered, which is another story in itself, We attempted to sleep on the bed. Neither myself nor my wife could sleep on it. Asthma problems, because of the strong chemical odor. We called to return it for a refund and was then told there was a $149.00 return fee. Yes it was noted on the sales papers we signed, (In the small print) but we expected the DISTRICT MANAGER to be honest.

Went to purchase new mattress and bought one on sale from the Mattress Firm showroom floor. I was told it had been returned by another consumer only AFTER it was paid and loaded on my truck. I told them I did not want a used mattress, I did not want bed bugs. The salesman assured me this would not be an issue, it was returned because they did not like that model and it was sanitized and sprayed to ensure there would be no bedbugs, it was still like new. (I was unaware that used mattress could be sold in new stores, BED BUGS can jump from old mattresses to new mattresses.) Also my mattress was not labeled that it was used. It was during the holidays, a friend was using their truck, we were in a hurry, so I kept the mattress against my better judgement.

I am legally blind. So, when I decided to get a new bed, I went to MATTRESS FIRM. After deciding on a mattress, I began the purchase process. The sales rep offered me a credit option, so that I did not have to lay out the $800+. Now, not wanting to sign a contract that I could not read, I accepted the sales persons offer to read it to me. THAT WAS A HUGE MISTAKE. He told me that my payment would be $155 for 6 months. However, I just found out, after calling to update my payment information, that I was charged nearly TRIPLE the amount that the sales rep quoted me. The bottom line is avoid purchasing your bedding needs at Mattress firm. If they are low enough to rob from the blind, they will have no problem ripping you off, as well!!

Purchased 2 Lux Living gel pillows. Theses pillow are supposed to stay cool 5 hrs longer than a regular pillow. For myself & my husband, the coolness lasted about 5 minutes. Mattress firm has a no return policy on these pillows. Not worth the money!

After six (6) weeks of trying a bed, I tried to return it to the store but no they couldn't take the bed back in their store because, in their first defense, they didn't have the room for it which was a lie and then in their second defense, that it could be "contaminated", they said. Never in my adult life have I ever been so mistreated for returning merchandise. First of all, what store does that? When you purchase a product from a store and pick up the product from the store, you should be able to return it to the store with a refund from the store.

We purchased a queen mattress set and bed frame and paid for delivery. The day of delivery no one called or showed up. When we called them twice delivery day, one said the delivery was never routed and the second one said they couldn't access the computer. They said to call Monday. When I called today they said they could see the order but I needed to speak to a district manager. We paid for something they did not deliver and we are still waiting. When I said we just want to cancel and want our money back, they said I have to talk to a Mr. ** whom is the district manager.

I bought a new bed both mattresses and frame. I have had 3 different mattresses delivered, and I have had problems with all of them and I've had all of them within a 4 month period. It is a foam mattress. I'm lying in the bed right now and my back is killing me. I've just contacted our salesman ** for the 4th time and all I get is (I'll get back to you with some mattress types and prices because he's with a customer) like I'm not a customer and like I am going to have to pay for a new mattress when all I want is a spring type mattress in the same type of bed set since they are the same price and they have a money back guarantee not counting that my bed is still under warranty. Can I finally sleep comfortable after 4 months?

I bought a king-size bed and had to pay $25.00 within one month due to squeaking box springs. They had me drive across town to replace them. Shortly after they squeaked again, they made me pay another $25.00 to get warranty info. They then gave me a $50.00 credit towards something better absorbed by my two $25.00 claims. I get nothing. Look at YouTube for a live demonstration of my issue.

Stopped into Mattress Firm in 141 N Mall, Dr. Appleton, WI. First mattress sagged so much after two years that it caused severe back pain. With extreme reluctance they let us purchase a more expensive mattress (this is their warranty, in hindsight, pretty weak) and this new mattress is sagging after two weeks. They don't stand behind their products -- it took many letters and phone calls and pictures before they took any action at all -- and their products stink. I think they get lower-end products from the manufacturers and peddle them as name-brand.

They lie and purposely mistreat the customers! I got a bed in May 2014. Was in so much pain from the 1st night of sleeping on it, I went to the store, told them how I feel, and they said I have to wait to give it a chance. I did and it still hurt me. We upgraded and it still didn't help. We gave both beds back and they are still trying to make us pay for the 1st bed. How about I go to the doctor and get my back fixed from the damage the bed did to my back and give Mattress Firm my medical bills? Is there anyone out there that thinks that is fair?

I was a consumer of Mattress Firm who has purchased many beds from them. The original bed could not returned that was already sagging after 1 year and hurting my wife back. So I went and purchased another bed and figured I purchased a cheap bed and you get what you pay for. So the next bed was a $2500 bed on sale for $1800 that I purchased. This bed was still not good after 2 months. Still being within the opportunity to return I did and was informed that I would get the total amount back minus the $150 for the 3rd party pick-up.

Bought my daughter a full size bed set. After a couple of months the box spring broke. Contacted the store. They said the warehouse would call us about replacing it. It's been 2 months. We have not gotten a call from them. I even contacted the store again and still no call. My daughter is sleepy on the mattress on the floor. She has had back surgery and has scoliosis. This is the second bed I have purchased and I will not buy from them again.

Five months ago I chose a mattress and box spring set from Mattress Firm in Spokane, Wa. Because I had to get back to work the financing and finalization of the sale took place over the phone. The set I chose came with warranty. Unknown to me my boyfriend who was there to pick up the mattress was talked into changing the order by the "helpful" salesman who told him that the mattress was usually more expensive and a better choice (it was the mattress that he would have chose for himself) but he was going to match the price of the one I had chose. Needless to say without my consent the order was changed. Within a week I noticed the mattress dipped and after a month in sunk all the way to the box spring.

At about the 6 month point the mattress was too bad to sleep in any more - sagging bad on both sides kinda like being in a hammock. We contacted the store and they sent out a guy with a string and a small plastic measuring device. The company charged US 25 dollars for this. His report was that the mattress sag was only 1 1/2 inches and the warranty states it has to be 2 inches. The device he used to measure the sag weighed about 2 ounces. What does a person weigh? Well I weigh 200 lbs. and when I'm in that bed it’s like being in a ditch. I paid 1000 dollars for this thing and can't sleep in it, a bed with 10-year warranty that only last a few months- that's like stealing to me.

After nearly a year, my Plush Pillow Top mattress was sagging to the point where I could no longer sleep on it comfortably. I called Mattress Firm’s warranty department and was informed that I would have to pay $25 to file a claim, and that an inspector would come out to my home to inspect my mattress. Upon arrival he immediately noticed the sagging in the mattress and began taking measurements. When he was finished he told me that I would be contacted by their warranty department with 7 to 15 days. In no time at all I received an email stating that I had been given a full refund credit and that I should return to my nearest Mattress Firm showroom in order to pick out a new mattress. The next day I stopped in to a local showroom and chose my new mattress, which was delivered the next day. I am very impressed with their customer service and would definitely buy from them again. I will also refer my family and friends to Mattress Firm.

I bought two high-end mattresses from Mattress Firm. Within the first year, a problem developed on the fabric. It was unraveling where it was tufted with a rose design made from threads. There are holes forming where the threads were sewn onto the mattress. I sent pictures to Mattress Firm and they hid behind the manufacturer's warranty which does not cover the fabric on the mattress as well as some other things. I thought that they would at least fix it since I spent so much there, like other local stores do but nope. Despite their very high prices, they offer no value added services. All you get is the manufacturer's warranty so might as well buy on Price or from someone else who stands behind what they sell.

I bought a king-size bed with box springs and frame. After one month the box springs began to creak. I called customer service and they charged me $25.00 (racket) to inspect the springs, to authorize an exchange. They authorized the exchange but I had to travel with the product myself to their warehouse for the exchange. After a short time the new box springs also began to creak enough to wake my wife in the night. I called again, asking for credit to upgrade the box spring to avoid the issue. They pro-rated the box springs and gave me a credit of $52.00 approx. After $50.00 in inspection fees, that netted me a $2.00 credit. When I pushed them they said, "We don't make them and that's all you get." If Mattress Firm sell known defective products, no one should buy there. It's no wonder BBB won't take them. I'm going to Houston to see the president about this on 3/31/15. Wish me luck!!!

The mattress started sinking within 6 months. A year later it had huge dips and you could feel the springs. The sides were totally smashed down. It cost $25 for them to look at it and they did not cover it even though the man that came out said it was a piece of crap and there was no way it would not be covered. Even if they would have said the warranty covered it, it would have cost $200 to get them to replace.

Unwilling to help Told me mattress is no longer made and warranty doesn't cover mattress coming apart and suggested I file a claim but basically made me feel it would be a waste of time. So I was also informed I had to pay for the inspection and even if it qualified they would not give my money back. So I fill out the papers on 2-3-15 and mailed the same day. Mattress Firm called me 2-11-15 to get credit card info to charge me the $25.00 for the inspection and said they would call me in a couple of days to set the appointment. On Friday 2-13-15 got a call setting up the appointment 2-24-15 between 2 pm and 4 pm but on the 2-24-15 got call and the guy said was coming out early between 12:00-12:30 pm.

** is employee. He doing very very nice customer service and he know very well how take care customer and make customer happy. I see first time that much nice customer service in mattress shop. I always go there for my any mattress or any bed purchase for same store. I have great take care in that store I be very happy.

I bought a $2200.00 memory foam mattress about 1 year ago. Within 2 months we had to return it because there were huge dips and holes in the mattress (memory foam!?). We returned it, with some headaches 2 months later! We had a good night’s sleep again for 2 months and again we had problems. Now they credited me 75% of the total amount to purchase another mattress at their store instead giving me my money back!!! Really! I spent $2200 and now you want to give me less then what I paid for and not give me any monetary value except another mattress and not guarantee its quality. Terrible business model and will never shop there again!

I purchased a mattress on 7-29-14 for $400.00. 6 months later the mattress already had a dip in it. I am 110 lbs and the only person that sleeps on it. I went to the store on 7067 Narcoossee Rd Orlando FL 32822 to complain. They told me it would cost me $25.00 to have someone come out to look at it and IF they thought it was damaged to their conditions, I would have to pay $79.00 for delivery of a replacement. Since when does the consumer have to pay for the crappy condition of the manufacturer's product. The guy was a sarcastic sales rep who I AM SURE knows how bad their products are and how they try to scam the consumer. NEVER RECOMMEND THESE JERKS TO ANYONE!!!!!!!

Our old mattress was 15 years old with a small dip in the middle. After seeing the ad on the TV for MF I decided to convince my fiancé to buy a new mattress. We bought it in May of 2014. Everything seemed to be ok until 5 months in, our box spring broke. It caused our mattress to sag and created back pain and oversleeping. I went to the Eden Prairie location again to correct problem, but I was told to submit claim online. I tried and was told 4-6 week wait and $25 inspection fee. They finally override it because I was angry and upgraded to a metal box spring. They delivered the WRONG SIZE!! I called and they told me it was going to be $80 for a redelivery even though they screwed up! I told them we would keep it and upgrade to a queen soon when I had the money. Because of a small hole in the mattress they wouldn't replace that.

The mattress that was delivered didn't feel like the one in the store. I called and complained and was told to give it more time. We went back and bought a new bed frame to help. Still no good, huge indentation for hubby and I can feel every movement. Now being told can't return it and now have to pay some guy to look at it. Awful customer service. Will never buy from them again.

Service during the purchasing of Tempurpedic mattresses was OK at the Gloucester Virginia Mattress Firm store. Financing was arranged through Wells Fargo at 0% until the debt was paid. The purchase was made in mid 2013. In February 2015 I was notified by Wells Fargo that there was activity on our account. Not likely so I did an on line check of the account. I was shocked to see that the Gloucester Mattress Firm store had added over $5000 in new charges. These were totally fraudulent charges. I notified the Mattress Firm store, Wells Fargo and the corporate office of Mattress Firm company. To date (over 2 weeks) Mattress Firm has yet to correct the incorrect charge nor have they responded to my email. Needless to say the fraudulent charges have an impact on credit scores.

Sold me a used mattress and told me that was a floor display. Paid over $700 and now it went bad in under 2 years. Please Google Mattress Firm selling used mattresses before you buy send them a review on what you think.

My husband and I purchased a King size mattress in October of 2013. Within the 100 day "Happiness Time Period" the bed began sagging; however, we were told that it's normal for the mattress to have some indentation upon getting settled. So, we waited, and continued sleeping on this uncomfortable mattress. About a month ago, we finally filed a warranty claim. The inspector came out and measured our indentations and it turns out my husband’s side has a 2.5 in. sag and my side has a 1.5 in. sag. My husband is under 6 feet and less than 200 lbs, and I am under 5 ft and less than 100 lbs. There is no reason a mattress should have caved in that much.

If I could give this store and company a ZERO star, I would! Having bought mattresses in the past from Mattress Firm, we went there to get a mattress for a condo in Alabama. Yes, they assured me, "no problem delivering there" and there wasn't on the initial bed that was delivered. And Matt, who did the original sale, was great. Let me point out we spent $4000 on this horrid bed. However, I hated the bed! I returned to the store to pick out a different bed under their "100 day return policy" agreement. Well, it was too early for me to return it...I had to sleep on it a minimum amount of weeks! When I could finally go back to make the exchange (which I was spending even more $$ to upgrade to), all kinds of nightmares took place. No one was able to work the computer system and figure out how to do a return and a new delivery. I went through THREE sales reps in the course of FOUR weeks to get this accomplished.

Bought a Hampton & Rhodes 340 at mattress firm. Liked the firmness and it was less expensive than the others nonetheless, after 4 days it was sagging worse than my 10 year plus mattress! They tried to blame it on the frame then my size only 240lbs and wanted another 60.00 to pick it up. I've had cheap cheap mattresses last and hold up better than this! They know this mattress is bad and should not be selling them. Never buy there again!!!

Me and my wife bought a Hampton & Rhodes mattress from these scammers. I paid $40 to have it shipped to my house, I didn't even get to sleep on it one time. Me and my wife pull it out of the plastic to find that most of the stitching on the side of the mattress was coming off and quarter size holes were appearing. My wife called to return it they gave us the run around all day. Now I've got to drive over 60 miles to return this to the warehouse where it came from so I'm not hit with an $80 restocking fee plus they took my $40. I didn't even have it 24 hours.. This company is a joke, their customer service is a joke. I'm going to my local news station to see if they will look into how many people they do this to. NEVER EVER BUY FROM THIS COMPANY.

I placed an order for a mattress online at the recommendation of a salesman in the Branson store on February 10. It had guaranteed FedEx delivery by February 20. On February 16th, I began to be worried that I hadn't received a shipping confirmation. It took two days of phone calls and emails to get my shipping information, and when I finally received it on February 18th, the mattress had been returned to sender due to multiple shipping labels. We called FedEx to confirm that the package had been returned, and they said it had been received by Mattress Firm on Thursday, February 19. On Friday, February 20th, we called Mattress Firm to find out where our mattress was, and when to expect it. We were told that it had been shipped that morning, and that we would be emailed a shipping notice and tracking information. We were told it was their top priority.

My boyfriend and I bought a mattress on a Friday and got it that night. The next day we were so uncomfortable from the night's sleep, we decided to return it and purchased somewhere else. Well, we called the store on Sat morning and talked to the guy about setting up a time for them to come get it (it's policy for them to have to pick it up) and we never heard back again. We called again on Monday and talked to a gal who said she needed to talk to the guy we had talked to on Saturday. Said she would call right back. Four hours later she said they would have to schedule a pickup time but she couldn't do it.

I bought a 10,000 dollar bed with vibration and whole nine yards. I live in a moved home-sitting on a foundation with hardwood floors. The bed doesn't make allow me to get a massage but my whole house shakes and the plaster walls are cracking and they will not honor their warranty. I cannot keep the bed and the manager will not even call back. My foundation will end up splitting or cracking and that will cost much more than 10,000 dollars. They say because it has mechanical parts they cannot take it back. I have had it for 2 business days. Isn't there a 3 day right of cancellation in the state of Florida??? Very upset that I did not check out this website before buying...they said if not happy after 100 days, I could return. No conditions...salespeople are all liars in my opinion and company does not stand behind their guarantee.

Purchased mattress on 2/16/15 (delivery date 2/20/15), canceled order next day (2/17/15), was told my visa debit would not be credit for 10 to 12 days. This is ridiculous! Today is Monday Feb. 23rd, I called Corporate office re: credit & I was told it takes 10 to 12 days for credits to be applied. The lady from Corporate Office said it would be applied by Friday, Feb. 27th. You might want to deal with another company other than this. My account was debited the same day I made the purchase so please explain to me why it should take 10 to 12 days for a credit to my account. Free usage of your money and they don't have to pay interest, WOW!

I was contact by the district manager to discuss and he agreed to refund the full amount.

I came here for a new pillow and the salesperson Herbert ** showed me one of the Lux Living scented pillows. I wasn't interested in a scented pillow but the smell was very subtle, non-offensive, and the comfort was good so I bought it. When I got home and took the new pillow out of its packaging though, the smell was overpowering. The pillow was nothing like the floor model and I ended up not being able to use it because the smell gave me a headache.

I got a price quote from Mattress Firm store 1829 W Craig Rd N Las Vegas Nevada. Manager signed his name and price and mattress description on back of FIVE REASONS TO COME BACK handout, states if you find a better advertised price, we'll beat it by 10% or your mattress is free! I checked my computer, discovered Bedding Experts had same mattress for $749.99 (still there Jan.11th 2015). I copied the sale description and returned to Las Vegas store. Manager said he could not honor 10% as there wasn't much profit - I said, "The corporate states 10%," he said "read between the lines"??? I said, "There's nothing between the lines!" He said, "We do not honor prices from out of the area, brochure says any advertised price!"

Purchased a mattress from the location in Spanish Fort, AL. The pitch was "why wouldn't you buy from MF?" 100 day return policy, meet and beat competitors by 10%, free delivery, etc. Made a small deposit for the new floor model which was delivered two weeks later as told. We were assured that the "Sleep Happy" warranty and exchange policy applied to floor model. The only difference was a deep discount. Mattress was delivered without box spring. MF was quick to have box spring delivered.

Sorry that others have had problems with the company. We purchased an expensive Beautyrest mattress from them in December 2014. The mattress is great. However, as I did my research on the internet, I was soon being bombarded with mattress ads. One ad offered a Beautyrest comparable to mine at a much lower price. Mattress Firm promptly refunded 110% of the difference, the refund being over $1000. I am absolutely thrilled that they honored their price guarantee for me, and again the mattress so far has been awesome -- it was very helpful to go to their store and test the various mattresses.

I purchased a mattress from them on 1/2. Approved for $4800. The purchase was for $2600. Got an alert from my credit card company advising the card went over the limit and affected my credit score over 80 points!!! I checked and Mattress Firm corporate charged again on 1/9 for the same amount which exceed the limit. I called them and they advised there was a glitch in their system and will be issuing credit. I was told they do not know how long it will take or when they begin this. I am in the process of purchasing a new home and this will affect my loan approval. I want to know if anyone had a similar issue and if they issue this credit, will this bring my credit back up? The customer service agent said they will not contact any credit company on this and will be issuing only refund. If this does not fix the issue, should I look for a lawyer? When I spoke to them, they do not seem to care about my concern.

We purchased a new mattress and it was infested with bed bugs. At time of delivery, our home was unfurnished and vacant--no personal belongings either. Company is giving me a total runaround. Remember, delivery trucks pick up old mattresses and place them next to new mattresses.