Mattress Firm Reviews

I purchased a mattress and the box spring from Mattress Firm for my mom. We went there because it was known as Sleepy’s, and we needed a mattress. We learned that it was bought over or it was sold to Mattress Firm. Their sales rep was awesome and informative. She also worked with us with our budget. She took her time and I was happy with her. Then it was the normal routine with their delivery team, they brought the new mattress and removed the other one.

We had purchased a box spring for my son and two big Memory Foam pillows from Mattress Firm before. I still have one of the pillows and my friend borrowed the other one. I love it. Then, I bought two smaller ones at one time, too. Years later, I went in again. Before going to Mattress Firm I went and looked at the Sleep Number and didn’t really like it. So, I didn’t want to go anywhere else unless we go to Mattress Firm. So, I came to Mattress Firm and very impressed and I love my bed.

We purchased a twin bed from Mattress Firm two years ago and we loved it. Since they have the lowest price, we purchased a mattress recently. The sales representative took the time to talk with us, answer our questions, and make us a priority. It was a great experience and we like the product.

I purchased a bed and frame from Mattress Firm at the Del Mar Fair. Maybe that's where I first went wrong. I tried the bed and liked it and the deal was good so purchased on a Friday, delivered on that Sunday. The two delivery guys set the bed up and informed me that the frame was broken. On the right side the holes do not match up on the frame so only one bolt fits. They said it would be ok until another frame was delivered. They also informed me that the remote for that side did not have a back cover and would be replaced with the frame. It has been almost two months and they still have not replaced either. I have called and they say they have no record. While I still wait and complain I deal with a bed that is not comfortable and hurts. I have had multiple back surgeries and this is not good. Do not buy from Mattress Firm. I never write reviews but had to so nobody else has to deal with them.

We had friends who purchased from Mattress Firm so they referred us to them. The salesperson was good and the process was quick. Then, they delivered and set it up. We've had our new mattress and box spring for about two weeks now and they have met all of our expectations so far.

I'm not sure if there is a lack of training, or if there is no standard as long as you get your sale, but the online salesmen lied to me continuously to get my sale. They told me that I would be getting a free pillow, and I asked which one they would send. They sent me a link to a pillow that looked high quality, but when I got my bill it said "Value microfiber cluster pillow", which wasn't what we discussed. The guys said, "We were out of the one I told you about, so I am giving you 2 of this other one". Well, that would have been great if it was a comparable replacement, but they weren't. They were value pillows that are super hard and uncomfortable, and basically garbage in a pillowcase. They ended up throwing in a mattress protector, which would have been great if my problems stopped there, but they didn't.

Mattress Firm is near my home so I went there to take a look and the salespeople were good. They were kind, friendly and very informative. They gave me all the information on whatever products matched my preference and then we chose what I wanted. But the warehouse didn't have it so we had to order it but it only took a day or so. Still it was a good experience. I had no issues.

I had a good experience with the sales representative from Mattress Firm. I purchased a bed with a mattress that goes up and down. I’m satisfied with the product and it’s better than what I had.

Mattress Firm is a store by us and we just went there. I first bought from them five years ago. This time, I bought a memory foam type of bed. The salespeople answered our questions and they weren’t pushy. I bought a Mattress Firm product last year and then I bought another one from them four months ago and both have been very good. It was a very nice experience.

I purchased a demo mattress and box spring. I was excited about getting it for half price. The delivery is unreal... I work day shift as a medical professional. I've expressed that the delivery times wasn't working for me. Instead of giving me a new time...they reschedule with the same exact time frame. I am a single parent living in a state with no family and very few friends...which is very lonely and difficult. However... I don't have anyone who could be to my house while I work because they too have to work.

We needed a mattress and we’ve been looking around. We ended up buying from Mattress Firm and we were happy with their sales rep. He helped us a lot and he gave us an opinion on the mattress. He also told us to lay down to see what we liked better and if the mattress was comfortable for us. We got a king size Tempur-Pedic bed. Their reps said it was going to be here at 4:00 in the afternoon, but their delivery team was here earlier so it arrived fast. We’re very happy that we got the Tempur-Pedic. Since we had it, I am sleeping better and I wake up with more energy.

Mattress firm reached out to me, and resolved the issue. They exchanged the Mattress, at no cost. The process was smooth, and the delivery was great.

I was needing a mattress and the people at Mattress Firm were nice to deal with. I purchased four beds in the last couple of years from them and recently, I got a queen size mattress. I got the mattress on the same day and it's been good.

We've seen a lot Mattress Firms in the immediate vicinity so when we needed some mattress we went to them. Their sales staff let us do our own thing, go around the store and try the beds. If we had any questions they were absolutely helpful. We got one of the service specialty beds with the box spring. The box spring was actually picked out by the associate there. He was trying to help us get everything spaced so it was really nice and he helped us a lot. They delivery crew was absolutely seamless as well. We got the bed a month and a half ago and I've been sleeping a lot better. Everything was perfect.

I am just writing this, so that other consumers won't get fooled like me! I purchased a mattress from Mattress Firm and they sold me the warranty for 10 years and also I purchased a protective cover for the mattress to protect it from any stains that would void the warranty. After three years the mattress become very uncomfortable and you can easily notice how inclined it is!!! When I filed a claim I had to pay $29 dollars to send me a kit to perform the inspection!! Never been told about that when I purchased the warranty!!!

My wife and I purchased a new Mattress 3 days ago. The sales associate was extremely helpful and pleasant to deal with. They delivered our mattress the next day as they said they would. We have been sleeping very comfortable for several nights. Yesterday while on my way to work I hear a radio ad offering a free Yeti cooler if you purchase a new bed. Since we know we spent a small fortune on our bed my wife called to inquire if we would be getting this cooler. She was told they do not have any more. I am not happy with this response as the radio is still airing this ad and promoting this special. This is a 300.00 value that in my opinion we should be entitled to.

I've been looking around trying to get a mattress and Mattress Firm was having a big sale for the holidays. I went over there and got a mattress. We were there for a half hour or more waiting because they were having problems with the computer and then the sales rep finally said to just come back the following day and sign the papers because he was still on the computer. Then I didn't come back for another couple of days to fill out the paper that tells you what you bought.

I financed a mattress through them on February 2017. For the month of May through part of August, I wasn't living at home due to personal issues relating to family. Upon returning home, I have been unable to get anywhere near a decent night's sleep due to the mattress having slinking springs which has been causing back pain. Mattress Firm, or as I like to call it now mattress burn said I can have somebody come out and look at it as it is under warranty, and that the fee to have them come out is reimbursable if the mattress is indeed defective. And then turn around and call the warranty line at that the store had given me, in which they turned around and said they would not reimburse me if the mattress was indeed faulty.

I had a bad experience as a consumer and customer of Mattress Firm. I have a bad back and after 2 mattress sets I had to request a refund. Mattress Firm did accommodate my request in that I was allowed to Return both sets, the policy did state they ask for consumers to Sleep at least 30 days. Here is my concern. I had to resort to using Genesis a creditor that Mattress firm has in home, my refund now consists of a split refund. My split refund was processed on or about 8/2/17, it is 8/14/17 Today and I have yet to receive either refund. My bank debit refund has not been returned. At this point I may Have to file a chargeback with my bank.

My daughter purchased a bed at Mattress Firm and recommended it. The sales lady was very polite, knowledgeable and nice. Also, the two young men who delivered the Serta iComfort we bought did a good job. It's a little bit hard but because I have some back issues, the soft bed was too soft and our only complaint is that it's supposed to have a cooling feature but we keep waking up hot. Other than that, it seems to have a very good quality and it's comfortable. It transfers very little motion and we're pretty happy with it.

I bought a set of Simmons Beautyrest mattress for my parents last September. They don't use it often. But last night, a guest couple slept on it and the mattress sank badly, especially on one side. It was very embarrassing even though the mattress was not a cheap one. I called the company and the representative told me that I have to pay for the inspection fee to get the mattress inspected for the defects. The self inspection will involve measurement and taking pictures. I don't understand why they can't simply send the instructions via email. After I spent hundreds of dollars for the mattress, I still have to pay more for inspecting the defects. This is ridiculous.

This past Saturday afternoon my wife and I stopped in the Hyde Park (Cincinnati, Ohio) location of The Mattress Firm. We were looking to replace our mattress which had much of its side support gone. Upon entering the store we were greeted by Christopher ** the store manager. I must, admit I was most pleasantly surprised by his most sincere and warm welcome. Having been in sales myself I knew a what constitutes a pushy salesman and Chris was the exact opposite. His engaging smile and friendly demeanor put my wife Bonnie and I at ease.

One of my friends told me to go Mattress Firm. The rep was really nice. I live in Florida but I need the mattress for a house in Brooklyn. Also, they were very knowledgeable and the delivery team was great. I purchased the Serta king-sized mattress and it exceeds all of my expectations. I am thinking about using them again for another mattress purchase in Florida.

Mattress Firm was one of the couple of places to buy from in our city. They were preferred based on the comments online, and had a reasonable price. We got the adjustable bed which we wanted and the mattress. The salesman was knowledgeable and he treated us kindly. The delivery team came in quickly and efficiently and got everything set up. We wanted the sheets that the salesman recommended but we had trouble getting them because we're isolated in Kona. They came the first time I ordered online but then when I went and ordered another it was very difficult to get anything ordered. I was able to get it but it was annoying that took a while.

My husband and I shopped into Mattress Firm In Rockford Illinois. I needed to replace an old mattress. Kyle was our salesperson and he made our experience a very pleasant one. He also went above and beyond to help me find the correct mattress and stay within our budget. I can't say enough nice things about this young man. I would recommend this store to everyone. Thank you, Kyle!

We purchased an adjustable base and mattresses (Split King) July 8, 2017 with the expectation the bed would be delivered within a few weeks. We were surprised to get a text on July 15 at 8:23pm the delivery would happen the next day. In all fairness, they did try to call earlier in the day and left a VMM which we had not yet retrieved. Unfortunately we were not available the next day (especially on such short notice) and gave the sales guy a few options of days which we could take delivery. After many texts back and forth (the sales man was pressuring us to take delivery by the 18th so they could hit sales goals - not our problem...), we let him know it was not possible and we ended the texts at 8:48p or so we thought. We were SHOCKED to receive a text 12:20AM with him trying to pressure us to take delivery that day after 4PM - BTW, we had already told him we would be at a funeral...

I spent just about 3 Thousand dollars on the world's crappiest mattress. As I lay in bed at night I casually fall towards the center. That's because it has sunk. I have never woke up less refreshed than when I laid down for bed! I can't wait to get this lump of springs and patchy spots of comfort paid off. I will never shop there again.

I was looking for a bed for my husband. He has diabetes and he had a hard fit. I bought an adjustable Tempur-Pedic from Mattress Firm and I got exactly what I wanted. Then, I bought the adjustable base for my Stearns and Foster Queen. At both times, Mattress Firm was on time and their sales reps were great. It was a good experience. I got what I would consider a top quality product for a very reasonable price.

My teenaged son needed a bed and Mattress Firm was close in proximity to our house. The sales rep was very helpful and explained all the different types of mattresses, size differences, and what would work and whatnot. It was excellent dealing with him. We bought a regular queen-size bed and my son likes it. The experience had been very easy overall and I'm satisfied.

I visited the Melrose Park location to purchase a mattress and box spring. The sales guy was very nice and professional. I paid cash for my mattress and box spring with delivery to occur several days later. I went online to their website and saw a better mattress that was a web only deal, I had a in line convo with a rep from Mattress Firm. He informed me to go back in store and get refund because I wait until the next day my money would be deposited and I would have to wait for a check to be mailed out. Well, I did just that only to be informed he couldn't refund my cash!! Needless to I say I've called customer service and keep getting the run around. This occurred on July 31st and I still haven't. Y money, and the web sale is off. Will never shop here again.

I returned a mattress a day after I received it, because it was really poor quality. A month later, I am still fighting with the company to get a refund. Their policy is to refund you 10 days after receipt. Mattress Firm has had the merchandise back for over 30 days, but I am still getting the runaround with this company. Never buy a mattress from Mattress Firm. Horrible customer service.

We needed a new mattress. We purchased one at Mattress Firm before and had been satisfied with it and this time, we got a pillow top mattress. The sales reps gave us time to look around and test different mattresses. They were able to answer all our questions and we had a very pleasant experience. We scheduled a home delivery and the delivery team was very clean and quick. They came in, put little foot booties on and took out my old mattress. The new mattress has been fine for the people who use it and I would go back to Mattress Firm when I need a new one.

They delivered me a mattress I do not like. Next day called store and was told I have to keep it 30 days. Now mattress will sit in the corner so it does not get damaged. I have to pay my credit card company all for a mattress I know I don't want.

I needed a new mattress and Mattress Firm has a store next to my house where I live. Their sales rep was good and very helpful. He answered all my questions, explained to me all the options that I had, and helped me out in carrying the queen mattress to my car. It was a fast and efficient experience.

Thanks for taking me from mad to glad.

Earlier this year we bought a mattress at one of Mattress Firm's SF locations - The sales person was nice and helpful, and as we finalized the sale he mentioned that the base and box spring are free with the purchase of the mattress. Happy with the sales process, I sent a friend there who was offered the same deal. He already had a bed so said he doesn't need it. The sales person reminded him that it's free, but my friend just asked him not to include it in the delivery since he doesn't have any use for it. Surprisingly, he then received a $300 discount. Great tactics calling something "free" when you just bundle it into the price.

Mattress Firm is a nationwide company but they had more of a local feel to them and they did quite well with their customer service. We have used them a couple of times now and this last time, we bought a Sealy mattress and the box springs. The sales representatives were helpful, professional, and knowledgeable. We had our purchase delivered and the delivery guys were really nice, polite, and helped me move the old mattress out of the way. The new mattress is good and we are liking it. We are satisfied in our experience.

On July 20 I ordered a mattress online. I didn't see anywhere that they would take my old mattress so I called the very next morning. When they informed me they wouldn't take it, I canceled my order and asked to have my credit card reimbursed. I was told it would take 5-7 days. I have made 3 phone calls and still DO NOT have my $431 returned to me! It's been almost 3 weeks!!! They first told me the "vendor didn't inform them that the mattress wasn't sent out!" The funny thing about that is I canceled the mattress order with the Mattress Firm online phone number! What vendor??!! Sounds like a company not backing their promises! Beware of doing business with them! I HAD been a customer with Sleep Train here in Sacramento for 30 years! Once Mattress Firm took over it went downhill!! Thoroughly disgusted!

I just purchased a new twin bed set and the product selection and service at the Mundelein, IL store was excellent. The sales person, Joanne, listened to my wants and needs and took me right to the type of mattress I was looking for. I found a comfortable set and I feel I will be very happy with this new purchase. The service and the guarantee make me feel I have made a good buy and I feel confident they will stand behind their product.

I had a recommendation from my friend to try Mattress Firm. Plus my wife had an accident and she needed something like a hospitable bed. The reps were very helpful and they explained everything. There were a lot of choices and they let us try and lay on the beds like we’re home. I found out that the frame was good, so I decided to buy. We bought two beds. One is adjustable, and the other one is just steady for me. The delivery team was very quick and nice. The only problem is they took the mattress but left the frame, so we had to throw the frame away. All in all, it was a very nice experience and if I have to buy a mattress again, I’ll go back there. I've already referred Mattress Firm as well.

Mattress Firm is right next to where I live so it was convenient. The sales reps were very nice and helpful. I purchased a king-size bed and I enjoy it. The experience was quick and easy overall and I’d recommend Mattress Firm.

We had a mattress from Sleepy’s that needed to be replaced and it failed the warranty. Mattress Firm honored the warranty and we only had to pay $33 for the twin, extra-long mattress that we bought. It’s similar to what we had but it’s not meeting expectations. It has a sinkhole on it already and we’ve had it for only a month. The sales rep was fine but I’m cautious about the experience.

Mattress Firm is not far from my office. I was in and out in less than half an hour. I went in, told them what I was looking for, they gave me some options, I laid down and made a choice. The representative was very helpful and there was a sale. I bought one where the mattress was not very deep because the previous mattress that my mother bought from them has become difficult for her to get in and out of. Now, she can sit on the bed and watch TV while on the floor. It was an extremely positive experience.

My girlfriend was going to Mattress Firm and I went with her. I just wanted to start looking for a mattress and I wasn't planning on buying but I decided I've been putting it off long enough and I better pick something that day and have it sent to my house. I also didn’t want to have to come back. I have this great big bed, and it has some specific things that I wanted such as a headboard to be attached to the frame, so I was buying a new frame, and the mattress to be lower. These were the things I asked about and the salespeople in the Mattress Firm store were wonderful. The lady there was very helpful. I got all my questions answered and bought the bed impulsively.

I bought a king size firm mattress from Mattress Firm. The experience with their sales rep was good. And overall, our experience was easy and very convenient. I'm very satisfied.

When I took my niece shopping, we saw Mattress Firm and we went in. The salesman was very nice and I really enjoyed interacting with him and hearing his advice. He was also patient while I made up my mind. I got the adjustable bed, and everything about the mattress is pleasant. It was a great experience and I would do it again.

I've purchased from Mattress Firm before twice. I got the traditional type of mattress. Bobby, the sleep expert at Mattress Firm in Rockwall, did a fantastic job. We’re impressed with him. He was very knowledgeable and helpful too. The people who delivered the mattress did a great job as well. We enjoy the mattress very much. It’s been very good for us.

We had been on a queen-size mattress that my husband had since in high school and we decided to get a new one. I had a conversation with a friend who purchased a mattress on Memorial Day and she said they had a great deal and that they love their mattress. My husband and I went ahead and walked into our local Mattress Firm on an early Friday afternoon.

I have recently purchased a Hybrid Mattress from Mattress Firm in Homewood, IL. The service that was provided by Sales Associate Al was impeccable! He was very knowledgable of the entire mattress collection. He was patient when I couldn't decide between two great mattresses and most importantly Al did not hassle me! I feel great about the purchase even though I spent over my budget. The Hybrid Mattress feels like a dream and the pillows that were included are amazing. I wish more stores had one-on-one customer service like Mattress Firm.

I purchased a mattress from Mattress Firm on July the 25th. I was very happy with my salesperson and with my purchase. My mattress was to be delivered on July 27th between 4:00 and 8:00 pm. I took off work and waited for them to come. About 7:00 pm I still hadn't heard from anyone and I called the store and talked to Brad. I was told I would not be receiving my mattress that night, that everyone had gone home. My complaint is I took off work, I was told it would be arriving at a certain time and NO ONE had the courtesy to call me to let me know anything. I was told it was a clerical error. I think there should be a better way to handle this. I wasn't happy and the employee was very rude. I did receive my mattress the following night around 9:00 pm. The delivery people were awesome and were very nice. My complaint is the fact that no one contacted me and I lost time off from work. I will not purchase from this company again.

On Saturday July 29th we went to Mattress firm to purchase a NEW bed, we left excited that our new bed would be delivered on sunday July 30. Great customer service, couldn't have been more pleased with everything. Sunday my husband had put the old box springs out on the front porch to "help" them out save some time (our mistake). The delivery men showed up, YAY. After looking at our box Springs and seeing a dead bug in some dust they decided not to let us have our bed. He took a picture of said bug and sent it to his warehouse. They claimed we had bed bugs and refused to deliver, got back in their truck and left. Now we are pissed off. I spent 4 hours trying to find out what to do next with NO answers. Not one person would help us. Then I got someone on the phone from online sales who called the warehouse and found out that the only way we could have our beds delivered was if we had the house inspected for bed bugs.

We’ve purchased from Mattress Firm in the past and had a good experience so we decided to buy from them again. And also, we could get the bed from them in a pretty tight time frame because we had company coming that weekend. The sales rep that we dealt with was extremely helpful in giving us different options that would work within our financial constraints and gave us some different alternatives for how we could get the actual bed that we wanted. We got a king size Serta iComfort mattress, box spring and frame. The bed is good and we're still getting used to being on a memory foam.

I was running from a Pit Bull that a man had on a leash. It looked like he couldn't handle the dog and I can't walk very good so I went into the Mattress Firm store. At the time, I was in the process of buying an adjustable bed from another company. But Mattress Firm's sales rep was telling me that I can get the adjustable frame and use any mattress on it. He was also very good and very responsive when I called. We kept missing each other for a while then he went on vacation. But when he got back, he called me. I then went around the store, signed the papers and purchased a Beautyrest and the adjustable frame. I was happy I got a good deal because I got it at a zero-interest rate.

Pretty straightforward: Mattress Firm sales associates are liars, and the corporate support staff is no help. My wife and I went to look at mattresses on 7/22. The sales associate showed us a great-feeling mattress that was on sale and available for a 60-month interest-free financing promotion. I went back to the store the next day to purchase the mattress under the terms discussed one day earlier. After running my credit and creating a Mattress Firm credit account, the sales associate informed me that the mattress qualified for only 48 months no-interest financing. I said "okay."

Mattress Firm YOU STINK... You said I have stains when I DO NOT. You use gold thread and when taking pictures it looks like a stain. You said to call in and a representative will help and all they did was blow me off. Claim # **. You should send a rep out to see for yourself but you declined. I even have pictures to prove it and you still refuse to help the customer. You Stink. I will spend the day copying and pasting this post everywhere I can. DON'T BUY FROM https://www.facebook.com/MattressFirm/.

My wife and I spent $3000 on an adjustable base bed. Ever since day one we've had nothing but problems. 1- It's not comfortable at all. 2- I wake up multiple times each night. (Currently writing this review at 3:37 AM local time.) 3- The base creaks, pops, pings, crunches and makes all sorts of other weird noises anytime you sit or lay on it, the one in the store didn't do that, why should this one??

I purchased before from Mattress Firm when I lived in another state. My recent purchase was a standard mattress for my friend and the sales rep who assisted me was very good. The customer service is helpful and they answered all my questions. The delivery is fast and they let me know when they will deliver the mattress. The bed is soft and it fulfilled my request. On the other hand, I returned the bed to their branch at Flushing because they thought it's too soft for them and they bought another one.

Mattress Firm was right around the corner from where I live. I got a twin mattress from them and then a trundle bed underneath. It's for the spare bedroom. It was okay with their sales rep but he was gloating about spending $60,000 and I'm a single mom spending $200 panicking. He kept bragging about his children making all kinds of money and I didn’t want to hear about it. I wasn't happy with him and if I have to go back to that guy, I won’t. Other than that, I picked up my purchase that day and got it on my truck. I like the fact that I could do that. I'm fine with the mattress and had no issues with Mattress Firm itself.

Delivery service incapable: I bought a new frame for my existing bed. It was a folding frame, to replace my existing folding frame. After waiting 2 days the delivery truck came. The delivery guy (with a man bun) said they could not move my existing frame (their warehouse said they weren't allowed to touch it). So they wanted to take my new one back to the ware house and I was so mad I went back to my bedroom and pushed the mattress off to the side, unplugged my motor, flipped up my very heavy bed frame and slid it down the hall. When I went back outside the delivery guys had LEFT!!!

I knew two people that needed a mattress and box spring really bad and I wanted to get these fast. One of my daughters-in-law had just gotten a mattress from Mattress Firm and she was happy with it. They were recommended to me, so I got a single mattress and box spring from them. The sales rep was very courteous and informative. He did very well and asked me some questions, such as if I wanted the mattress to be firm. It was my first time buying a mattress so I answered as best as I could, but I didn't know of special things that I should have told them.

We purchased our second mattress from Mattress Firm. We love the bamboo cotton sheets. Those are the nicest things and they really are a fit for me. The sales representative was outstanding. She was great and she knew her product backward and forward. She also knew exactly what to show us and what she was doing. I recommended her to everyone. The delivery driver was great as well. I have bad hot flashes and when I heat up the entire bed, my husband has to get up and go to the couch or the guest bedroom. Now, having this new cool mattress with the gel in it and the night pillows, he won't go anywhere and it stays covered up. I wake up and my husband is still there. He loves it and it's wonderful.

Mattress Firm was convenient. This time, I bought two queen mattresses and box springs from them. The sales rep was helpful and nice. He wasn't pushy. He wanted me to bring my daughter back to see the same mattress. We took his name and went back the next day with her. The product is good. My kids have been sleeping on it. It was an easy and pain-free experience with Mattress Firm.

I had to swap my mattress out and I told the Mattress Firm sales rep that I would not suggest for somebody that was used to sleeping in a king size to go to a queen size. We went around and around about this situation. I was trying to get things worked out where I could stay with them but he didn't want to cooperate with trying to make it right. I was worried about my credit and if I was being billed for it or not. I could never get anything organized on it and it was a very stressful ordeal.

I was moving and I needed a new mattress. I purchased a regular mattress from Mattress Firm and my interaction with the sales rep was really good. I knew him from before. The mattress works great and I sleep really well.

I ordered a mattress and a frame from their online store. Gave them a separate billing address which was my mom's and a shipping address which was mine. Come to find out today that they have shipped both items to the billing address, say they have no record of my address even though I have the confirmation email saying and "SHIPPING ADDRESS" and the CORRECT ADDRESS. They shipped both my packages to the wrong place which is over an 1.5 hours away from me. Cannot get a manager on the phone after 4 attempts in the past 2 hours and now it's looking like I'm gonna have to come out of pocket and rent a truck and drive through to counties to fix their screw up. If they don't call me back due to this and fix this every person I know will hear this story as well as everyone reading this. Also have offered to send them a copy of the confirmation order they sent that proves this and they just keep saying they have no record.

I went with Mattress Firm because of the convenience. It was close to me and I didn't want to shop around a lot. I've purchased before from Mattress Firm in the last five years and my recent purchase is two twin mattresses. It was the quality that we wanted and just the right price. It was an easy, straightforward experience with the sales representative and he also gave us some discounts. The delivery team came on time and was very quick in setting it up for me. Everything was great and the product met my expectations.

My house caught on fire and we had to replace all the contents of the house. I was shopping around and I liked the deal that I had gotten for the Fourth of July weekend sale. The salesman was great. I bought a Beautyrest, a Memory Foam and another bed from Mattress Firm. The delivery team was fine and everything was good. They brought everything that I got and I set them up myself. I went back to Mattress Firm today but the salesman we had before wasn’t working. We were trying to get a fourth mattress and I’m going to try back at another time when he’s around.

Mattress Firm used to be Sleepy’s down the street and I try to keep business in the neighborhood. My excessively large dog blew through a futon mattress and the futon. So, my buddy gave me bunk beds and I got a full-sized foam mattress for the bottom and a twin on the top, for the dogs. Great Danes need their own space and that was his space. I decided to go to Mattress Firm and buy a couple of inexpensive foam mattresses. My experience was awesome. Richard, the gentleman who helped me out, was phenomenal.

Buyer beware. My issue was not with this store in particular but with a purchase made at the fair. This review is for the company across the board and not a particular location. My purchase of a massage chair from the fair was a joke from beginning to end. My situation is solved not quite to my satisfaction but I am out from under them. Understand their return policies before purchasing anything from them. They definitely will not be upfront about them. I do not know if the policy is different with each item but they had a $750 restocking fee on the chair I purchased. This number is absurd. It was a floor model. How hard would it be to put it back onto the floor.

We got a Stearns and Foster queen size bed from Mattress Firm and it's extremely comfortable. We got an unbelievable bed for a really good price. The sales rep was great but the delivery was a little rockier. We were moving so we bought the bed for the new house. We bought it several weeks before we needed to have it delivered. There was a lack of clarity on when and where it’d be delivered though it was clear that day what we were asking for. My wife had changed the delivery date. They called and were still trying to deliver on the date but we didn’t have possession of the house yet. When we attempted to follow-up, I was not sure which store I had gone to. There are seven Mattress Firm stores in Glenwood and they are close to each other. We ended up having to make a couple of different calls. But the second person I dealt with was fine and they fixed the problem. Once it was settled, the delivery to the house was fine.

I've had lower back issues for years and the Posturepedic Mattress has really done wonders for me. I wouldn't say it "solved" my issues, but at least I don't wake up in pain like I used to. It's breathable, and not too soft.

We were in need of some mattresses and we walked into Mattress Firm. The young man that worked there was so nice. We bought two mattresses. The sales rep was wonderful. He was not pushy, explained everything about the mattresses, the firmness and the softness, as well as the coolness and the pillows. The delivery team came to the house, put up the mattress and did a good job. They're really nice guys. We had an excellent experience with Mattress Firm. My son and I love the mattresses and we both sleep a lot better.

The response from the Account Specialist was amazing. Stenio called and left messages multiple times to make sure he reached me. I was busy during a week and unable to immediately resolve it, however, as soon as I called Stenio, we were on our way! After a few back and forth conversations, we were able to come to a resolution and I would like to say that today I will be walking into a mattress firm location with my papers to resolve this mattress problem. I am going to update my star rating for the way this was handled after getting into contact with the Account Specialist. Just like any other products, there will always be a few that did not meet the code and are faulty. Mattresses are just another manufactured item where this unfortunately happens. The only problem with this item is that it reminds you of it every night until it is resolved!

Mattress Firm was close to me and convenient so I purchased a mattress from them. Their sales representatives were accommodating and informative. They helped me find what I want. I had the mattress delivered and their delivery process was fast and efficient. Since the delivery, the mattress has been comfortable. Overall, I had a good experience with Mattress Firm.

It was good with the Mattress Firm sales reps and they somewhat had a pretty high level of knowledge of the products. The manager was really friendly and he knew his stuff but the girl was new and probably still learning the product which is understandable. He showed us off to different mattresses until we found the one we liked. We purchased the Push king-sized cooling bed with the memory foam and they sent the wrong bed frame. I got mad because they’re four miles away from my house and they couldn’t go pick it up, bring it back home and set it up. I had to go out of my way, pick up the right frame and put it together. It wasn't fun. They were supposed to take off the delivery fee and they were supposed to send me emails of the new bill which never got sent out. I gave up and I'm waiting for my bill to come in so I could see if it’s right or not. But I love the bed. My back isn’t hurting anymore and it's really nice and comfortable.

I needed a mattress and the one that I bought from Mattress Firm was good but we didn’t really try it out and just took the salesman's word for it. The salesman was very friendly and the delivery team were quick and kept the house clean. The mattress has been in the spare bedroom but I haven't touched it since they delivered it. Nonetheless, I would use Mattress Firm again.

I've had Mattress Firm products in my home for the last 15 years. I really like Mattress Firm although I was disappointed with the first mattress I purchased from them because it didn't last as long as it should've. My old bed was dipping in the middle and so I purchased a new mattress and base from them. Their sales representative was awesome. He was really friendly and went above and beyond for us.

I purchased 4 mattresses, 2 box springs, and 2 adjustable bases. I was NEVER told that the adjustable bases were not returnable, NOR IS IT IN WRITING ON PAPERWORK. My new bed was delivered and the bases do not work with it, so we requested a return. Mattress Firm is refusing to take the bases back stating they told me verbally that they are not returnable, which is insane - they did not, and it's not in writing anywhere.

I recognized the name Mattress Firm and it was the first place we went to. The sales rep we had was one of the best customer service representatives I've ever worked. He was awesome. He explained everything very clearly, did not pressure us to buy and gave us time to pick which mattress fit us. We were stuck between two mattresses that we liked and he went through and gave us the pros of each, what body type and work environment we would want with the mattress. Then, we had it delivered and the guy was very courteous and he answered all my questions. We had an old mattress and box spring and were talking to him if they would take it. He explained how everything works and they ended up taking that for us which was awesome. I only have one complaint about the mattress and it's that it makes it 10 times harder to get out of bed to go to work. It's the most comfortable mattress I've ever slept on.

When I bought a mattress from Mattress Firm in the past, I had a good experience with that purchase. This time, I am in menopause and I knew they had some products that help with cooling. So I purchased a cooling pillow, the queen size cooling pad, and two queen-sized sheets. The cooling pad didn't work like they said it was going to and they would not take it back. But the sheets are very nice.

I went by Mattress Firm, stopped in there, and purchased a mattress and a swing bed that tilts up in the front and back. The sales representative was very nice. The delivery team, however, was not on time. Other than that, everything worked out fine and the experience has been very well.

I was referred to Mattress Firm by a friend and I had a great and easy experience. The representative was very knowledgeable and knew what she was talking about.

We needed the firmest bed because my girlfriend gets motion sickness if the mattress is bouncing too much. The Mattress Firm sales rep was great. My girlfriend ordered three mattresses that he recommended. Also, the guy who set up the bed was fabulous. It was a great experience and I would recommend the store.

We bought a King Size mattress for our vacation home in March, 2017. We sleep on it at the most 8 days a month. It is already sagging. I had to order a kit and spend an entire day disassembling the bed to take some crazy pictures. It has to have an 1.5 sag. While I don't think it is quite that much, it is an entirely too much sag for my husband to get a good night's rest and unacceptable for a mattress that cost 800.00. We were assured that if we weren't happy we would have a warranty but no one ever told us about the kit and the inconvenience of having to take the pictures. Very unsatisfied customer!

Mattress Firm was nearby and convenient. Their sales reps were really easy to deal with, right to the point and are very honest guys. The mattress was very comfortable, not too soft, not too firm, just what we were looking for. We picked it up ourselves. The guys that were there helped me load the mattress up. I tied it to the back of my truck and took off. My Mattress Firm experience was simple, easy, and no pressure. They're a good mattress store.

I bought the Serta iSeries Hybrid from Mattress Firm. The sales rep was very helpful. We really had a good experience with him. When the mattress was delivered, there were some threads that were loose on their own, but they said it should be okay though I didn't like that part of it. The young lady said it shouldn't cause any problems, so I figured I'm not going to replace it. It's hard to find mattresses that really fit me. Right now, I'm getting adjusted to the bed. I'm not sure if it's really working out well, but I'm going to end up keeping it.

I am truly shocked a representative from Mattress Firm contacted me with a solution to my problem. This has been an extremely stressful event and I just want to say THANKS Mattress Firm for caring. I also want to apologize for not allowing them them to solve the problem prior to me going on line with my negative review, again thanks.

I had purchased a mattress from Mattress Firm eight years ago. When I needed to replace that mattress, I walked into the store again and found the mattress that I liked. I bought a king size one and a box spring. The customer service team did a really great job. They let us take our time to find the mattress that we liked and they held our hand through the whole process, as well as the delivery. The mattress is very comfortable. It met our needs and it was very affordable and efficient.

I bought a twin mattress and box springs for my daughter at Mattress Firm. It is convenient as it's very close, down the street. Also, the price was agreeable. The sales representative was good and helpful. He showed us a few different mattresses and gave us options.

The Serta mattress that we got recently was with salesman advice, the mattress is very firm and has no cushion on the top. That mattress has 10 years warranty. We ask to change the same mattress with cushion on, but they refused us. In our old age (78) we need comfort with cushion on the top. What should we do?

Mattress Firm was the mattress store in my area. I've never heard anything bad about it so I went there. It was daunting walking in because I have never had to buy a mattress before but the sales representative was really cool. She was very helpful and helped explain the process to me. I bought a queen size mattress and a box spring. I was shocked at the price and I went a little bit over the budget. But it was worth it because I know I going to keep it for the next 10 years. The mattress is in the storage right now because I haven't moved to where I'm going to be at, but I'm excited to try it out.

Mattress Firm was available in my area. Their sales representative was friendly and the delivery was good. As for the box spring and bed frame I bought from them, they were what I was looking for. I also bought a mattress from them.

I called for a warranty claim dept who said I had to pay for the adjuster, she came weeks later and was rushed. She didn't explain the issue I called for when sending in info to Mattress Firm. Then Mattress Firm in return denied the claim because of what they called a stain on the mattress which is complete BS. The box spring's internal wood is cracked. They gave me a hard time on as well. These are expensive mattress ($1,500 per) are creaking and the box springs are cracked. I sat on the phone with them and was promised for now a new box spring (They didn't give any confirmation although I gave my email address) and their suggestion was try to clean the mattress and pay for adjuster again and resubmit. Classic runaround. Doubt I'll buy anything from this company again. Had better experience with smaller local places.

The salesman from Mattress Firm that was there for the evening in Manchester convinced me with the beds so I bought a couple of it. He was nice, honest and very good. He sat down, talked, explained and did everything he knew. It’s my first time to buy from them because it used to be Sleepy’s and they changed over to Mattress Firm. I picked up two boxes and beds to match the two frames and shipped them out to the island, then I got everything good. I liked them and they’re good so far. I didn’t put them up yet but I tested and checked them out and what they gave me were the same quality of bed they sampled. I also bought a couple of covers a few months ago for them. Everything went well, it couldn’t be better. I recommend them to people.

Mattress Firm had the products that I wanted. The sales rep was outstanding and the delivery people were very good as well. I got the Serta Perfect Sleeper and everything was great, very smooth, and quick. I couldn't have had a better experience.

I bought and paid in full for a mattress and foundation. Upon delivery the mattress had a hole and the box spring had 2 holes. I was delivered another set. When the delivery men stood the first mattress on its side to bring in the replacement I observed a dark brown stain on the bottom of it. As it was a pillow top and couldn't be flipped I would never have seen it. The stitching on the mattress was all coming out. I sent a picture of this to the store and was again told they would replace it but that I would have to wait.

I purchased a white queen bed from Mattress Firm. Their salesperson was knowledgeable, professional and courteous. Their delivery team was on time. I had a lovely, economical and robust experience with them.

I was on the lookout for a queen-sized mattress before July 4th and stopped at Mattress Firm’s location to see what they had. I was satisfied with what they offered and purchased the queen mattress from them. Their sales representative was excellent and very knowledgeable. He demonstrated the products, had me lie down on things and explained them. Plus, he was patient, attentive and courteous. The deliverers were extremely professional, courteous, in and out quickly, and came when they were supposed to. The whole experience was excellent.

We purchased a Tempurpedic mattress at the Mattress Firm location in Manchester, MO. When the mattress was sold to us, we were told "It is adjustable as needed and prevents any problems with back pain, headaches, neck problems and any upper respiratory problems. Product is guaranteed for life." We purchased the bed including mattress for $4500 through finance. After couple of months of purchase, when we brought to the store attention that we are still having back pain problems and respiratory issues, the store sales guy said, "The coils used for the bed will take time to adjust. Give it some time and let me know."

We purchased a Beautyrest Black bed with an adjustable base from Mattress Firm. Their representative was courteous and answered all my questions. However, the mattress is hot. And so, their rep is trying to help us fix the problem.

I had a great experience with Mattress Firm. I bought a rail for a bed from them and their sales rep was good. I just went in, picked up the product and left. And the product has been great since I've used it.

Mattress Firm was conveniently located and I purchased a mattress and a box spring from them. The mattress was like a memory foam and it had a split box spring. Their sales rep was super helpful and nice. I told him what budget I was looking for and what kind of use it was going to get, so he pulled out a couple of options and laid them down for me then was able to just talk through about what would be the best fit for me and my needs. I would totally go to him again. My mother was there when it was delivered and she had no complaints. The product was exactly what I was looking for. It was a very easy, friendly, convenient and helpful experience altogether.

We bought an antique bed, so we had a new bed to our spare bedroom. And, we purchased a mattress and box spring from Mattress Firm. Their price was reasonable and they’re only a block away in our neighborhood. The sales rep was very courteous and he explained everything to us. We're very pleased with everything so far. It was everything I expected. I would go there again if I needed a mattress.

Mattress Firm had a sale going on for a holiday and we went there. We purchased a mattress and pillows on the same day. They didn't pressure us on our purchase. The salesperson was very understanding and made sure that she thoroughly explained everything and followed up with us. She allowed us to ask questions but was not go overboard with the explanation. She was friendly in general. I made my purchases with my wife and she likes the mattress which is more like a harder bed. It better than our last one. It takes a little while for your body to adjust to it though. I love my purchases and they've met my expectations completely. It was great.

I previously bought a spring from Mattress Firm about 10 years ago. Initially, I was going to grab coffee from Starbucks right next to Mattress Firm. I had no intention of going to the store, but I walked in and the staff were helpful and I liked the different options and the comfort. The way the salesperson explained the deals to me was too good to walk away from. In about 20 to 30 minutes, I’ve made the decision of buying a memory foam and it was very easy and informative for me. I still had the old mattress with me and I wanted to figure out what I would do with it before they delivered the new one. The rep said not to worry and that they'll take the old one away. He made the whole process easy for me. Plus, he was able to recommend the product that would fit my budget and help me throughout the whole purchasing process.

Mr Joseph ** from Mattress Firm called me to listen to my complain and in less than a day he offered me a very satisfactory solution.

We had a good dude for our customer service when we were at Mattress Firm and it was a great experience. We got the iComfort Serta where the foam and spring are together. The price was a little much but that’s alright. We’ve been testing the mattress since Father’s Day and it’s sinking already.

We purchased a Simmons Beautyrest Bay Spring mattress on Dec 27, 2016. After a couple of months, we noticed sagging & lumpy. We could not return the mattress immediately as I am a Cancer & Stroke survivor & was in the hospital during the period that we noticed the issues. Earlier this month, we went to the local Mattress Firm store in Bloomingdale. The sales rep advised us to sell the mattress to get some money back. Very bad customer support. We cannot afford to buy a mattress twice a year & would like satisfaction on the warranty. I am very upset as I now have my leg pain & when I lay on the mattress, it is like being on a roller coaster. No better than the mattress we got rid of that was over 10 years old. I thought with going to a known brand & store, if problems arise, they would be solved quickly.

I had a home that I was refurbishing. I was looking for something to put in the house while not spending a lot of money. Mattress Firm's salespeople were excellent at finding something that I could sleep on for less than two weeks. Their representative listened to what I needed to accomplish and didn't try to upsell. She took me to the products and gave me my range. I found a cheaper product at a Sam's Club that was close by but Mattress Firm upheld its promise to match prices. And so, I bought a queen size mattress and box spring from the upper end of Mattress Firm's bargain stuff. It was definitely within the range of what I wanted to spend for something temporary. The mattress was comfortable and served its purpose.

Mattress Firm was the only store I knew of to buy a mattress at good prices. I liked the 0% interest for the offers and that was the biggest factor. I purchased a queen size Mattress Firm Memory Foam and I liked it a lot. The sales representative was very knowledgeable and I loved her. Also, the delivery people were really nice guys. Overall it was a trustworthy and professional experience.

Adjustable base scam: We purchased 2 Leggett & Platt adjustable bases for $1,798 plus a king Beautyrest Legend mattress and another Queen size mattress for a total of $5500 from the new Pantops location in Charlottesville, Virginia. The 2 salesmen did not tell us that Mattress Firm's policy is to NOT accept returns of the adjustable base. We never would have spent this much $ without being able to return if dissatisfied! I have never bought anything that I couldn't return if not satisfied, even vehicles can be returned. When I called the salesman, he referred me to a cell phone number for a woman... not sure what her relationship to the store is. She indicated that there was a state law in Virginia that won't allow them to accept returns of adjustable bases and that everyone loves the bases.

We dealt with Guy and Charles over in the Shirley, NY location and I must say these guys were GREAT! Very helpful in helping us make a decision. We purchased the Simmons Beautyrest Black Ice Aubrie 13.5" Firm Mattress and adjustable bed frame that you can raise your head and feet or both and it's awesome. I highly recommend if you live in Suffolk County, NY go visit them at their Shirley location located in the Kohl's shopping center. You won't be disappointed. I have had the bed for 1 week now and have slept great every night. No more stiff necks and back pain!

I am extremely disappointed in a mattress we bought from here. We spent $1349.99 and had to buy a new mattress after one year. I contacted the warranty department and I am going to have to pay to have a kit or a person sent out. I called and spoke to a nice man at the store we bought this mattress from and he stated that there would have to be 1.5 inch dip in the mattress. Looking at it, there is definitely a dip but I don't think it would be 1.5 inch and I hate to put any more money into this mistake to have my claim denied. We spent weeks looking for this mattress and this was a big purchase for us.

I had storm damage in my bedroom so I needed to buy a new mattress, spring and frame. I was very pleased when I was in the Mattress Firm store. My experience with the sales rep was very good, but I was a little disappointed because shortly after I purchased, the mattress went on sale. They said they couldn't do anything about that. I should have waited until I had gotten a sale brochure. They should have given me a rebate as long as I haven't gotten the mattress yet.

Awful company. Their warranty is bogus. A way to fleece the consumer when something goes wrong. Mattress Firm asked us to pay inspection fee when the mattress and box springs collapsed on one side after less than 2 years. Then, Mattress Firm found an excuse not to replace the mattress and box spring that has nothing to do with the collapse. I would warn anyone looking for a Mattress and/or boxspring to not purchase it from Mattress Firm. They are the worst. After spending thousands of dollars, they refused to replace my defective mattress and box spring. WARNING TO ALL CONSUMERS!!! BUY SOMEWHERE ELSE!!!

The "deals" are nothing but scams. The low prices seem great but there are a ton of hidden fees. When I was looking at a mattress I was told they could waive the delivery fee for the 4th of July sale but somehow I still got charged $80 for delivery. Then their box springs are larger than a standard queen and for some reason the mattress would fit down my stairwell but the box spring would not, so I'm told I have to buy two twin frames AND pay an additional delivery fee AND an additional $80 for a second frame. So... the $179 mattress actually will cost me over $500. I could have gotten a better quality mattress with free delivery from any other store in town. But now if I return it... I have to pay to do that as well, so even returning it would cost $300 after their $149 return fee, and 15% restocking fee and the delivery fee. This entire store is nothing but a scam.

My son needed a new mattress and box spring, so I was pricing around and found one at Mattress Firm that had the best price. My experience with the sales rep was very good and the product exceeded what I expected. The quality is good for the price I paid. However, I had one problem with the mattress but they took care of it right away.

Mattress Firm was close to my house, and so I purchased mattresses and box springs from them. Their sales representative was friendly and answered all my questions. One time, my daughter picked out a memory foam for a little twin bed. Another time, I purchased the most comfortable mattress out of the cheaper versions for our guest room. Since the purchase, the products I bought have been fine. My experience with Mattress Firm was quick and easy.

We ordered a moving base on July 6th. We got the bases delivered on Sunday July 9th. The bases delivered were the wrong product then we were sold. The delivery men also PURPOSELY ripped the ground wire out of the plug. The bases themselves were broken. Mattress Firm took away our old box springs. We were offered new bases, or a refund. We want a refund. We are now being told we have to rebuy new box springs. We did not get the product we ordered, we got a broken product, we had delivery men who purposely destroyed the plug making this unsafe for use. This was illegal. A delivery person cannot legally ruin a ground wire.

Horrible. That's the best word I can think of to describe Mattress Firm. I made my first order on 5/23/17 for 3 twin XL mattresses. They were supposed to be delivered within 7 business days. After not hearing anything in 7 days, I called customer service. They said that they didn't have the mattresses in stock and they deliver them on 6/14/17. Now fast forward to today, 7/10/17, nearly a month after I thought they were delivered. I just receive a call asking about the mattresses (this was a purchase I made for work so I didn't personally receive the mattresses). The mattresses still have not been delivered. I called customer service only to be told that the mattresses were never scheduled for delivery. That's a BS excuse and it's Mattress Firm's responsibility to schedule the delivery anyway!

Bought our been mattress at County Fair. Sales Rep assured us he would take complete care of us. NOT! Bed took 10 days to get delivered after multiple texts to our rep. Tried to call customer service which is a joke. If you bought in store you have someone to talk with. If you buy at a County Fair you are at the mercy of the rep who sold it to you. If they don't return your calls you are up a creek. No store can help and there's no one else to call. I will NEVER EVER EVER buy at a County Fair. Mattress Firm has dismal care or concern after a sale. Shame on corporate.

Mattress Firm's sales rep was very likable, professional, and knowledgeable. I recently bought a Sealy king size pillow top mattress from them. I picked out one that's too firm and they were accommodating to let me swap it back out for something that’s more to my suiting. So that worked out well. However, I previously bought a mattress there, which I've had for four years now, and that one is an issue as it started to sag really badly in the middle to the point where two people feel like they're rolling into each other.

I have physical disabilities and was trying to get a mattress for my medical needs. The mattress I chose began to lose its firmness within 30 days, so I returned it. Then I tried to buy a new mattress from a MF store and was told by multiple Mattress Firm stores that corporate told them not to sell me anything. I was banned from purchasing from the store. I was treated very rudely like I had done something wrong. My parents were in shock that I was blacklisted from making a purchase.

We bought a hybrid mattress from Mattress Firm and it suits us real well. The sales rep was very cordial and helpful. The delivery arrived on time and the gentlemen who came were very nice. They asked and would put booties on their shoes if we wanted them to but it was not necessary.

I purchased a bed from the Pearl Kai location here on Oahu. I was told that the bed would be delivered on July 9th and that I would get a phone call the night before to let me know what time they should arrive. I never got the call, so I tried calling the store the next morning. After nearly an hour of calling I finally got a hold of a girl named Molly which had to hang up and call me from her cell phone because their phone was acting up. She then told me that there had been a glitch in the system and that my bed would actually arrive until July 20th. This wouldn't had been such an issue, but I explained to her that I had just sold my other bed and that I have nothing to sleep on until the 20th. She suggested that I go to another Mattress Firm location and try out another bed she recommended.

The Mattress Firm sales rep met with us and let us test beds. They talked to us about them and then worked with us until we found what we wanted. We like our mattress but we're still tossing in the air whether we are sold on it 100% or not because of the comfort level. But we know it takes time to get used to it.

I've had a bed for over 20 years so I thought it's time for a new mattress. I knew someone who had a Tempur-Pedic and that was what I was interested in. Mattress Firm's location was close to me and I went there with a friend who was looking for a mattress for her sister and I ended up buying one for myself. The sales representative was very nice and the delivery was good. The delivery team came in and set it up for me and took all their trash with them. So, I didn't have anything to clean up after them. With regards to the Tempur-Pedic mattress, I like it and it's a little different and harder than what I had before. But I have a back problem, so I think I made a good choice of getting the new mattress. And it was a pleasant experience, overall.

If you live in the Denton or Easton area, I would recommend Henry ** for the salesman to see. The best experience ever. I have a disability, and he explained everything so I could understand. He also asked my opinion. Every question I asked he could answer. He didn't make me feel like he was getting me to buy the highest priced bed. He is a great gentleman, he is also a sight for sore eyes. I hope he stays forever.

We moved into a house and we were in the market for a new mattress. We had never bought a mattress before but we were at Home Depot and right across the street was a Mattress Firm. We went in to look and the representative was very attentive, friendly, engaging and really clear. She knew a lot about the products. We had a baby and a two-year-old with us, and she was great with them and that also helped. We had a great experience, so we ended up buying while we were there. It was a very calculated decision. We’re still getting used to the new mattress and breaking it in. We really loved the mattress in the house we were renting before and the one we have now is pretty close to that model. It’s a bit different but it feels good. It was really what we were looking for and we love it. We're happy with the whole thing.

I’ve done business with Mattress Firm in the past. The people from this company are friendly and they try to work with you the best they can. I’ve had their products for over 10 years. The most recent purchase I had from them is a mattress and a cover. I went to a couple of stores based on where things are and it wasn’t a competition between the stores. It was more of who could help us and Mattress Firm’s sales representatives are good. I had the products delivered to my home. They met my expectations.

What made me choose to go with Mattress Firm was definitely their customer service. I walked into the store here at Juban Road in Denham Springs and I was greeted with a little box of snacks to enjoy with my shopping experience. Then, we exchanged names with the salesman and he proceeded to show us around. He asked us some questions on what type of mattress we were looking for and they showed us the mattresses that fit the description. On delivery day, the team was right on time and courteous and everything went well. The quality of the product is very nice too and we have no complaints. Everything was spot on in our experience.

I purchased a mattress from Mattress Firm. Their rep was very nice and she helped me a lot. Since the purchase, I've used the mattress every day and I'm happy with it.

Mattress Firm has a display with all the different beds and the ranking price-wise, what goes better and what's the best. That organization and the way they have it setup is very easy and to the point, so we'd know exactly what were looking at. We went to a competitor and they had their beds scattered all over the place and they're all under sheets and covers, which is not a way to buy a bed.

I am happy with the services that Mattress Firm has provided for me. The sales associate was gentle, kind, and responsible. I would recommend this place to whomever is looking to buy mattresses and box springs.

I bought a hybrid and a memory foam at Mattress Firm. They had right product at the right price. Their sales representatives were very helpful. They did an excellent job. I was pleased.

I bought a queen size mattress and adjustable bed frame (zero gravity) in November, 2016. The bed frame is controlled by remote (wire) plug directly into the bed frame which broke. I have been trying to get the remote replaced without success. I spoke with a representative who said it would take several days to order the remote and have a technician repair the bed frame, but that was 3 weeks ago. I am relocating July 28 and would like my bed repaired before that time!

Mattress Firm's prices were pretty outrageous, but still we got a firm mattress for my husband who has a sciatic problem. He likes it and I didn't, but it is what it is. Scott was the manager there and he was more than helpful. Then Joyce and Amy were the other two ladies that bent over backward as the warehouse shipped the wrong mattress the first time. They were very apologetic about it. The paperwork was right but they pulled the wrong stuff. The bed was torn up again and it was the warehouse’s fault. Then they had to send the right one and it was a mess for about six days. But the delivery people were terrific and did everything they're supposed to do. Also, the salespeople were wonderful, courteous and very professional. That was great.

Mattress Firm is a famous store in Alexandria, Louisiana, So when we were shopping for a mattress, we went and checked it out. I had been in before and I had a guy quote me a price. It was a good deal so I told him I’d get my wife and we’ll come back when she’s off of work and check it out. So we did but unfortunately, the same guy wasn’t there. But we did purchase from another guy who’s there. We bought an adjustable bed frame that has the back and feet go up and has vibration. Then it occurred to me to get the mattress so I told the guy I got approved for a certain amount and he said it’s good.

Have received four mattresses and I am not happy with any of them. The first mattress was sagging. I exchanged it for another mattress that was too firm. At this point I had to purchase another mattress because they only allow one exchange per purchase. This mattress was also too firm, so I exchanged it for the mattress I have now which is also too firm. Now I am stuck with two mattresses that I am not happy with. I wake up with pain on my hips, back and neck. I was in the showroom for hours with each of these mattresses to make sure they were comfortable. Yet when I got them at home they felt completely different. I have never in my life experienced so many problems with mattresses before. It's not fair that I've spent thousands of dollars and I am not able to sleep on these mattresses because they cause so much pain.

Our old mattress was over 10 years old so we decided to get a new one. I happened to go with somebody who had to buy a mattress and we ended up buying one at Mattress Firm and got the one wherein the headboard goes up and the legs go up and down. Their sales rep was good. He explained everything very well and looked to see what kind of discount he would be able to give us. And, their delivery team was good too. Their people helped us out a lot and covered everything. The bed is very comfortable and I would recommend it. In fact, everybody that saw it wanted one now.

We had previously purchased a bed from Mattress Firm and we had a fairly decent rate. However this time, the location we went to was awful and it was the most awful experience I've ever had trying to buy a bed. We were looking for their advertised $179 queen set which includes a mattress and a box spring. It was there but it's $179 for the mattress and another $89 for the least expensive box spring. When we asked about the Final Markdown, which means about the 70% off of the mattress price, they told us that we were not going to find anything cheaper than what we're going to find there. We were not even given the opportunity to go over to another place and look.

Mattress Firm is in the neighborhood. We purchased from them previously and we recently bought a queen size bed from them, as well. It was in stock and it got loaded up. It's a great product and everyone that’s slept on it has loved it. And their sales rep, whom we also bought from before, was wonderful and very knowledgeable. He made the process quick and easy for me.

I was looking for a pillow and Mattress Firm had one that was close to what I was looking for. The salesperson was right on point. He was awesome, very personable, he listened and tried to cater to what I wanted, not just sell me something. He even helped me out on the price. He misquoted it and when he looked at the price, he just honored what he quoted. It was well within what I was willing to pay. I bought something like the Sleep Best. It was a cool pillow and it’s a memory foam. I've been fighting some pillows for 10 years, but now my neck is a lot less sore and I'm extremely happy. Mattress Firm is definitely my source for a good night sleep.

Initially, I thought that there was another mattress store around the corner but it had closed and Mattress Firm was the next closest one. The saleslady was excellent. She shared her ideas, some options and her knowledge about the product, and the way she reached out to us was great. The whole experience was fantastic. Then, we just dropped the box spring and mattress on top of the car. The quality is great and the product is very comfortable. Everything’s been wonderful.

I wrote a review of Mattress Firm in June 2017. At the time I was involved in a dispute regarding their refusal to honor a warranty. Several days after my review in Consumer Affairs I was contacted by Mattress Firm-a man by the name of Adrian F. Honestly,I was pretty skeptical about his offer to help because of everything I had been through. However after a couple of conversations with Adrian I began to believe that he was sincere about helping. He walked me through the process and was always very calm and professional-even when I was not. Within a few weeks the denial was reversed and I received an in store credit. I didn't think I could get muck luckier...but I did! I ended up at a Mattress Firm in Pompano Beach,FL and ended with an amazing salesperson by the name of Milagros A. After discussing my mattress needs-I've had multiple back surgeries-and what our options were,she found us an amazing bed! I am so happy that I lucked into two wonderful people in this company that not only resolved my conflict but helped me get an amazing bed. My confidence has been restored in Mattress Firm. I think it's very important to hold companies to standards and one way to do that is writing emails to voice your displeasure. HOWEVER... I also feel that it is equally important to recognize a company when they have resolved an issue and made things right. Mattress Firm has done just that.

I have had the worst experience of my life in this Mattress Firm company. I went into this store in Homestead, FL looking for a good mattress to purchase at a reasonable price. The salesperson was reasonably kind and sweet. She showed me around and was very helpful. I located this one mattress and headboard that I like. I told her I would have to speak to my wife to make sure it would be a good deal. The salesperson told us they have a promotion going on. She explained that they were giving away for free an adjustable base with the mattress but still end up charging $300.

My daughter knew one of Mattress Firm's salespeople and she said that I should see her friend. Ben, the sales rep, was very knowledgeable. I tried three beds, and when I laid down on the first one, he told me to put the pillow down and I was supposed to lay completely on the bed and not worry about where I'm at. I said that I felt weird, and he told me that's why the pillows were there for my feet. And then I came to the firm mattress and I liked it, and he was a little worried that I wouldn't. He also told me straight out that I should come over to the store in Wyomissing because there are more styles for me to test out. I thought that was nice as he wanted to make sure that I tested everything instead of just selecting what they had.

There's a Mattress Firm right across the street from my house and it's convenient. We got a Tempur-Pedic and our interactions with the sales staff were decent. We knew what we wanted so we were in and out. We set up a delivery and the delivery team was nice, on time, and in and out. We like the mattress and its quality is good.

I purchased a king size mattress at a store (signage still said Sleep Train) about a month ago and had a wonderful experience. I needed a new bed for my new mattress and since I had a great experience buying my mattress, I wanted to give my business to Sleep Train/Mattress Firm. I was advised by the sales rep to purchase the bed online since the actual store did not have the bed I wanted. So I went on Sleep Train's website (which does not auto-direct you to Mattress Firm) and purchased the bed.

It was three years ago when I bought my first product from Mattress Firm. Recently, I bought two twin mattresses for bunk beds, and they work perfectly fine for a five-year-old and a four-year-old. Their sales staff was good. They were actually closing and he opened the doors for me and went ahead and took care of it for me. We picked the mattress because the delivery time was too far out.

A Mattress Firm store was directly across the street from my job so I just stopped in. I purchased a mattress, box spring and bed cover. The salesperson was very patient with me as I kept going back and forth between all of the mattresses. He was very nice and he explained to me the difference between all of them. As I narrowed down my choices, he gave me more detail into the ones that I was looking at then. He was very helpful.

I bought a Beauty Rest from Mattress Firm in Aug 2014. It is a king. No one but myself has ever slept on the bed. I have had five back surgeries and I contacted Mattress Firm to let them know that the bed had a sway and a dip in it and that I could not sleep in it because I get down in the hole and I can't turn myself over so I asked for an inspector to come out. They assure me there's not any in my area. I did everything I could. I checked with other companies. I was going to pay for it myself to have somebody to come out to do a inspection on my mattress! Still no luck I was then told I have to be out nearly 30.00 to try and do their job. I was not told when I bought the mattress that Simmons or Mattress Firm would take care of sending someone to do their inspections instead I've been out nearly $30. After all this I was denied and told it was normal wear and tear. To remind you this bed has a dip in it like a sunken spot and they do not want to honor their warranty.

We needed a bigger mattress. We went to several different locations looking but we got the best deal and customer service from Mattress Firm. We ended getting a king size adjustable base and a pretty fancy mattress from them. We love it. I went to the store by myself the first time and the gentleman that helped me was super nice and approachable. He let me wander a little as I was checking out the different mattresses then came over and gave me some information.

Mattress Firm was close by so I decided to buy a mattress and a box spring from them. The experience has been good and painless. Their reps were friendly and answered all my questions. I now have the bed for over a month and it's a good bed.

We first purchased a Tempurpedic with the adjustable base. It cost about $7500 total. The mattress was nothing like what we tried in the store. We were aware of having to break it in. No matter what you did to that mattress it was hard as a rock. And we bought the supposedly softest one available. We returned it. The return process was awful. The store we bought it from didn't want to exchange it because it would hurt their numbers. Had to call a store down the street to help out. They didn't want to and the guy actually said, "Well I don't want to help you," and hung up.

Mattress Firm is close to where I go to shop for other stuff. We went in, checked out all the mattresses and we found one that I liked, and the sales rep gave me a price. She was a wonderful person. She was very patient, very easy-going, and wasn't pushy. We went back after months and months and got Hampton & Rhodes instead of the one that I picked out the first time because Hampton & Rhodes was softer. I have a lot of damage to my neck, shoulder, back, and hip area, and I was sleeping on a brick so I had to have something softer because I was in so much pain. My new mattress is exceeding my expectations and has made a world of difference in my neck and back pains. It has also got my husband to almost completely stop snoring. My Mattress Firm experience is spectacular and I love it.

I got a new mattress for my new home and Mattress Firm gave me the best deal. I went to them to buy a mattress but the sales guy made me purchase a recliner bed, too. I liked the way he talked to me, the way he was promoting, and his willingness to adjust the price. It took 15 minutes to purchase then I came back home. It was really smooth. Their delivery guy came to my home and installed everything. We purchased another Mattress Firm from another store and that was good, too.

I feel very good about Mattress Firm.

I bought the Beautyrest Black Hybrid mattress from Mattress Firm which has springs on the bottom and memory foam on the top. We bought it in store and Rick, their sales rep, gave us all the help that we needed. He didn’t follow us around or interrupt us when we were trying to decide. However, my partner’s finding the mattress a bit too hard and we may take advantage of their offer where we could switch it for another mattress. That process is pretty straightforward and they were helpful in explaining how to do it. We just have to pay another delivery charge. Overall the mattress is very good quality. We also got a couple of add-ons that were nice, such as money off on a pillow and a mattress cover. Though their mattresses in general are quite overpriced, Mattress Firm made it an enjoyable purchase because you get the feeling that you were getting something for free.

Both of our mattresses were worn out and more than 8 years old. Thus, it was time to buy a new mattress. Mattress Firm was a little pricey but their salesperson was very helpful. He sold us on buying a mattress there and gave us a better deal than what any other place would have given us. And so, we bought a king size, a queen and box spring sets from them. Since using their products, we have less back pain. The quality is great and we love both of them. Mattress Firm will work with you to make a deal and treat you like they've known you forever.

I am very unhappy with MF. I made an account on here just to post this review. All I wanted was a nice Tempur-Pedic bed, supportive yet soft. I was assured the one I picked for $2500!! was the good one and would help me. And that price was the July 4th weekend pricing on sale!! Needless to say I returned that bed because it was a brick to sleep on. It was so hot and uncomfortable and to get it returned to pick a new one was like pulling teeth!

My girlfriend and I had a bad experience with a mattress place that we went to. They told us we had to order the bed then they said we had to wait a week. A week came by and they said it wasn't on the truck, so we had to wait another week until it came to three weeks. We still didn't have a bed. I went to Mattress Firm six years ago, so I told my girlfriend we can go there instead. We did and the manager that night hooked us right up. We liked the sales rep a lot too. He was really nice and took care of us. They let us know what was going on and we were happy when we walked out.

I purchased a mattress and mattress box spring from Mattress Firm. It was delivered to me with damages on both items. The re-delivery was sent as the incorrect size. The third re-deliver wasn't even a deliver as the deliver guys said they were only there to pick up the old mattress. So I was like, "Where I'm I going to sleep on if you do that". I am fed up with this experience. All I get is I'm sorry, nothing else.

I was past due on buying a new mattress. I went to the Mattress Firm store and told them what we liked, and bought it. We paid four grand in total because we bought the adjustable bed frame. It's the top of the line, hybrid bed and they call it the Cambridge bed. The mattress alone was $3,000. I didn’t like the price but there's a price to pay for everything. If you want something nice, you pay the price. We had a fantastic interaction with their sales rep. He knew what he was talking about and answered all our questions. He showed us from the bottom of the line to the top of the line and we ended up at the top of the line because I thought he was honest and we melted into the bed when we tried it. Furthermore, their delivery team was very respectful. So far, we love the bed. I'd recommend anybody to them although I can't say every store is the same as it goes on the personality of the people too.

We needed a new mattress and Mattress Firm got a pretty good deal. We bought an adjustable mattress and the sales rep worked with us pretty good and got us to where we needed to be price-wise. We also bought a massage chair and the other sales rep was also good. The delivery and set up were good, too. Everything is working as it should be.

I was moving into a bigger house that had more bedrooms and I needed another bed. The guy from Mattress Firm was very helpful, polite and outgoing. My buying experience was as nice as it was because of him. Also, the bed I got is wonderful. Everything's great.

A satisfactory resolution offer reached with MattressFirm, this week. The problems were passed up to a higher department and a rep worked with me to correct issues with them and Progressive leasing who was dragging their feet concerning finalizing the account.

Mattress Firm's selection, price and our previous experience were the reasons I decided to buy from them again. I bought firm mattresses for my beach house. Some I picked up, while some were delivered. The delivery team was perfect. I had to buy a bunch of bed frames too. So Mattress Firm was a one-stop shop and made my life easy.

I gave my bed to my nephew and needed a new one. I was looking for a queen size and Mattress Firm's location is closer to my house. I went in and the sales rep was very polite and very knowledgeable. He came right over and took care of me. He showed me a bunch of different stuff and I got a mattress, a box spring, and a frame. He was very thorough. I would go back to Mattress Firm again.

I purchased a mattress on Amazon through Mattress Firm in May 2017. By mistake, I ordered two of the same mattress. They both arrived on May 23, and both boxes were torn to pieces. I was annoyed, but I had my mattress, so whatever. I went about trying to fix one of the boxes so that it could be returned, and I noticed the mattress inside was the wrong mattress. I had ordered a 12 inch thick king mattress, and this was only a 10.5 inch king. This was the extra mattress, so, again, I was annoyed but I'm sending it back anyways. Following the online instructions provided by both Mattress Firm and Amazon, I filled out return information and was given a return label. This mattress was picked up to be returned on May 29, 2017.

I needed to buy a mattress and saw the reviews on the internet and went with Mattress Firm. I bought a mattress and a protector and everything worked good. The rep was excellent and helpful. I had a very good experience with them. I recommend Mattress Firm.

We shopped around and decided to go with Mattress Firm because of their price. We got three sets of mattresses and box springs. They're for guest bedrooms and the other ones that we bought were different quality. My guest hasn't slept on them yet though but they'll be here in the few weeks. However, we had to upgrade to get a decent box spring and we only did it for one because that's for my daughter to sleep on on a regular basis. The other two were mainly for guest rooms. But price-wise, it was good compared to the price that competitors offered at that level.

I purchase a Simmons mattress from Mattress Firm and in less than a year it was sagging. I had to practically pull myself out of the sagging hole in the morning and woke with back hurting. They made me pay $25 for a home inspection kit (a piece of flimsy cardboard and a string with a washer on it). After taking many pictures and having someone help me remove the mattress and foundation to take pictures, they refused to warranty it. So I had to pay another $40 to have an inspector come out to my house. Again they refused the over inch sagging saying it had to be at least an inch and a half to be covered. I can't believe that they say this is normal wear on a mattress less than a year old. I was also told that most companies do not charge to have the mattress inspected. They got a total of $65 from me for no satisfaction.

We had a waterbed and we've been wanting something different. We needed something to be able to raise our head up. She has acid reflux and I was looking more for the comfort. We dropped in on one of the Mattress Firm stores and decided to go ahead and purchase one. Dealing with their sales reps was fine. She did have a problem with the bed though. When we got ours in, there wasn’t a lot of room left. It was supposed to be 80 inches and when I laid on the bed, I had a little room left on the bed. I'm 6'5. She measured it and came up with 70 inches. It's been several weeks now and somebody was supposed to call her back and explain some of that or let her know something and instead, nobody has ever called her. She's a little upset about that. The guy that we bought from said he would pass it on and somebody would get back with her and nobody has ever called her.

Recently, I purchased a $60 twin bed frame from Mattress Firm in Hatfield. They were accommodating and had everything in stock. Working with their sales rep was great. He pointed me toward the frames and grabbed one and helped me put it in my car. The whole experience was really easy.

We bought a mattress from Mattress Firm and we were treated really nice at the store so we went back a month later. We bought another one of the same bed because it had a really good price. The sales staff in that store were wonderful with their customer service. They talked to us about what they wanted to offer but they were not pushy and let us decide on our own. They were very kind and told us when delivery would be and how to check what time the delivery would come. So they knew what they were doing and they made the purchasing process very easy and very convenient. The delivery was also perfectly on time. We had the beds placed in the guestrooms and they look like they're really good quality.

There was a sale going on at Mattress Firm and I took advantage of that. I got a queen-sized mattress and the sales reps were wonderful. The mattress was delivered on time. It was a very good experience and I would recommend Mattress Firm.

We purchased a Beautyrest mattress from Mattress Firm just under a year ago. In the past 6 mo. it was developed impressions and feels super inconsistent throughout the bed. We filed a claim and had an inspector come out to take the measurements. They found impressions and that it had different measurements throughout the mattress. We were denied our claim however since the impressions were not at a full inch and a half yet. I'm at a loss since the mattress is so new and feels so inconsistent throughout. If it's this bad already in a year I can't imagine in 5 years. I'm extremely disappointed this can't be taken care of and either swapped out or given at least a prorated amount. I don't think I'll be able to sleep another year on it and will have to go find another mattress before I would actually be able to use my warranty.

This issue has been resolved from Mattress Firm. April called me and worked out the problem.

I had already purchased a bed from Mattress Firm and I just needed to get another one for a different room in our house. The guy that helped me was fantastic. I wasn’t going to buy one, I was just going to look. But after talking with him, I went ahead and bought the Beautyrest adjustable. He sat down with me and told me about each one. We tried each one out and it was just a great education. He actually helped me. Then I scheduled a home delivery and they came on time. The bed is perfect and wonderful.

Other people were talking about their experiences with Mattress Firm and I saw the ads and the pricing so I decided to purchase from them. Their sales staff was friendly and helpful. He showed me what I wanted and he didn’t try to sell me something I didn’t want. I bought two regular mattresses and box springs. I had a home delivery and they called a couple of days before to let me know that it was scheduled. And that morning, they called again to say they would be there at a certain time. They were here at exactly when they said they would be. They came in, took the old beds out, put the new ones in and there were no problems. Everything went well from the time I walked in their door until they set up the mattress. The beds are also more comfortable. I’m sleeping all night and that’s what I wanted.

It was our first time to buy from Mattress Firm and everything went fine. We purchased in Brunswick and they delivered the mattress the next day. It was a queen-size pillow top mattress for our camper. My husband’s brother is in the camper and he seems to be pleased with the mattress.

Mattress Firm has a sale then because they were getting rid of their discontinued product so I got a king-sized full adjustable bed with the mattress. It has excellent quality and I sleep a lot better now. Their sales people were great to work with. They gave out all the correct information. Also, their delivery team was polite and they’ve been flawless. I definitely recommend people to go to the Mattress Firm company in Burlington. Their service was great and everything’s been good so far. Overall, it has been an easy experience.

I looked at other mattress places but I find Mattress Firm as very personable. They dealt with mattresses and they were knowledgeable about their stock, and I had time to investigate the mattress itself. I initially purchased a mattress and a mattress cover and then I found a mattress that was comparable but within a different price range. My family purchased the mattress for me so I had to turn that mattress that I initially purchased back in. So I saved a thousand or so bucks.