Mattress Firm Reviews

Compared numerous competitors and decision to purchase came down to stated and written tear down and set up included in cost. When delivered installers said they weren’t paid to remove old mattress. Refused delivery and went to second company of choice. Totally dishonest either sales or delivery. At the consumers end the cause of the fraud doesn’t matter. Stay away from this company.

It was my first experience with Mattress Firm and the delivery piece was where I had a huge problem. At one point, I considered canceling the entire piece because we were that frustrated with the delivery service and how rude and unprofessional the delivery people were whenever they called. It just seemed like they had no care or concern at all.

I was looking around and trying to have the best deals. I did most of my research prior to me going in at Mattress Firm and they had the best price. I got a queen-sized memory foam from them and the rep that I worked with had no problem knowing what to look for or how to. He was knowledgeable about the whole product and it was an easy purchase for me. I picked it up and it took me one hour from research to grab out with it. Their customer service was also efficient.

The district manager contacted me back and was exceptional on how he addressed my concerns. Above and beyond my expectations. The store sales associate also followed up to ensure my satisfaction.

Our mattress was delivered and we tested for 30 days. That mattress was too firm and we wanted to exchange. We were told on the 1st of January that we didn't have to make a decision until the 13th because the mattresses were out of stock in the warehouse.

We needed a new mattress and the store was right there so we hopped in. Everything went well with the reps. We got the bed as well as the adjustable base and the bed has been good. We had it delivered but the delivery was not great. It was scheduled to be delivered on a Sunday, but I live on a Navy base and they didn’t send the right credential people to get on the base after we had informed them of that while we were in the store so it wasn’t delivered until five days later. There were two people on the delivery but one couldn’t get to the base because he didn’t have his correct credential, so I ended up having to help the one guy out. They have to make sure that they're on top of their game if they're delivering somewhere that needs certain credentials, but other than that, they were good.

I trust Mattress Firm's products, and I purchased my third mattress from them. I got the complete bed set, box springs, and mattress. The first time I made my purchase, I did it in person, but I purchased this last one that I have without anyone live. My experience in using their website was fine. I liked the range of the prices and choices, so I can get pretty much what fits me, and I enjoy that. Also, I got what I paid for. The Mattress Firm product was delivered right away and the delivery team took everything that they needed to take away. Sometimes the companies will either not take the old mattress or leave their boxes around, but the Mattress Firm team didn't leave anything. I'm satisfied with the Mattress Firm mattress and I'd recommend it.

We did a lot of mattress shopping and Mattress Firm offered a really good deal. The sales lady helped us out and I liked her a lot. She was pretty genuine. We bought a king-size mattress with an adjustable base. We had it delivered and had good interaction with the delivery team. So far, we've had a good experience with the mattress.

We purchased a king mattress today from Totem Lake Mattress Firm and cannot rave enough about the outstanding experience. Nancy was the prime sales person. She was exceptionally knowledgeable, efficient and able to answer all our questions. She took the time to explain the difference between the options - honored a price discount and managed to get the bed to us - same day delivery. The delivery service equaled the quality of the purchase process. Wow - what a team - will highly recommend the store to anyone who will listen! Thank you for exceeding expectations on every account.

I purchased from Mattress Firm before for several times, and this last time, I got a full bed set. I went there and I wanted certain things but I wanted to ask questions about other things as well. I was able to change my mind before if there was something about the mattress or if it felt better than other things. So, the sales rep showed me plenty of models and he didn’t press me to buy one over the other. All the times I've been in there, I've had that same experience. They’ve always been really nice about being sure that I have a chance to try different things that I might enjoy until I find the one I want. The mattress that I bought is very similar to the one that I had purchased before and I can tell it will be perfect. I've got to buy another bed, so I'm going to have to get back over there and get some information again.

Our mattress was damaged on delivery, we didn’t notice until the next day. Mattress Firm basically said tough, "It’s yours now and forget about warranty and 120 comfort return guarantee." It was unbelievable! This is not a company to do business with ever. They damage a $3000 mattress and say tough it’s yours, really. We haven’t given up, plan to contact NBC 5 consumer report, BBB and others.

We bought a Cloud Supreme Breeze mattress and adjustable bed. Love the ability to adjust bed. Mattress is so uncomfortable, I feel like if you get too close to edge will roll off bed. We both have backache in the morning. My husband has to be elevated but, he is so uncomfortable. This is the most we have ever paid for a mattress, we are so disappointed. We sleep on sofa. No backache in morning. It's been a nightmare. We used to look forward to bed, not anymore. It's not even 2 years old. We have to buy another mattress. Won't be going to Mattress Firm.

I liked Mattress Firm's service at the store. The rep took his time and explained the product very well. I bought the Dream mattress and I really like it. Mattress Firm brought it to me but the delivery wasn't great. There was terrible communication between the store and the delivery people. The delivery was a couple of days late and it was just a mess, but we finally got it resolved. Nevertheless, I would tell a friend who was asking me about Mattress Firm to get to that store that I went to and get the salesman that I dealt with.

Mattress Firm was right down the road and their sales reps were great. They knew what they were doing and were very accommodating. The delivery was fine but the product itself needed to be replaced. They came, picked up the bad stuff and redelivered. It was good and we got what we paid for.

People, make sure to figure out all the ** details before you pay these people. It's been 2 weeks since I already paid them $1500+ for mattress and still no delivery. I live in Manhattan and my building requires just two forms: Certification of Insurance and Liability Addendum. Despite the clear instruction, they only filled out COI and showed up at my doorstep! I took a day off. What a waste. My building didn't allow the delivery because they didn't fill out the addendum. Now after 10+ calls and several email, I still don't have the addendum signed which is required. There is so much miscommunication from Mattress Firm and their dispatcher company. Dispatcher company is the one responsible for signing the form and I don't have their contact (nobody does except for mattress firm). Anyways, in between all this mess, I'm stuck paying hundreds of dollars without delivery!!! HORRIBLE EXPERIENCE, LEGAL ACTION IS MY NEXT STEP!!!

I bought a bed on March 1, 2018 From Fabio at the South Austin location. Paid in full 1,400 and till this day I haven't yet received it. They sent it to the wrong address twice. Nobody called me to let me know that the person that was receiving the mattress denied it twice. Now they're telling me it's in loss prevention hands because someone signed for it and the signatures matched. There is no way that could even be possible because it went to the wrong address. How in the world would that lady know how I did my signature. Yeah not possible.

A couple of friends of mine had bought beds from Mattress Firm and they recommended the brand to me. Mattress Firm has good deals, a lot of options in the store, and a good array of mattresses. I got an adjustable bed frame and a Beautyrest queen mattress that's a hybrid memory foam from them. Bill, the salesman who we've had purchased from, was fabulous and we liked him. However, the delivery team was about 45 minutes late from their window time when they came. Then when my husband talked to the Waynesville store manager Jordan because the mattress had holes along the sides of it with the seam, the experience was not good at all. Jordan was putting the blame on me because I let the delivery people leave before noticing that there were holes in the bed.

Mattress Firm is in the area where I live. I went in and looked at a couple of mattresses. I was impressed with the excellent customer service skills of John, the representative. He was very approachable and knowledgeable about the product. He was very helpful in selecting the correct mattress and in working with my schedule to try to get the delivery done on the same day. I also bought a box spring. I was going to a different company, but I decided to go with Mattress Firm. It's a good product and I really like it. I'm glad that I came and got it when I did, since it was time for me to get a new bed.

Purchased a queen mattress for my 14 year old son in mid December 2017 and by mid March 2018 there was a noticeable sag by a few inches. I followed the instructions on the Mattress Firm site and received an email one week later explaining that the mattress was still under warranty and so did indeed have a faulty product. I called to get a refund and was told that I was only allowed to exchange my mattress for a new one minus the $80 delivery fee and I would have to pay delivery again.

We purchased from Mattress Firm in the past and we loved the product and the customer service, so we decided to go back for a second visit. This time, we got a queen mattress set and I was impressed with their rep's knowledge of the product and friendliness. The delivery was fantastic as well. Everything about the experience was great.

I knew that Mattress Firm's products were as good as Sleepy's. I purchased some mattress from Sleepy's two years ago and I was very pleased and satisfied up until now with it. I like the memory foam top mattresses and when I went out to see what Mattress Firm had, the guy compared them to what I already had and found one almost exactly like it. It's a Beautyrest Recharge Signature Select and it's a good quality product. The sales rep who assisted me was very friendly, beautiful, and very helpful. He told me to return it if I didn't like it because it was in the contract that after three months, I could return it as long as I have kept it clean.

We initially bought a firm mattress from Mattress Firm and we tried it out for three and a half weeks. But my neck was killing me, so we returned it and they swapped it out, no questions asked, for a softer one. Our experience with Mattress Firm has been wonderful ever since. The rep, Terry, was great and she even followed up with a phone call to make sure that was the mattress we needed. They delivered the mattress to us and the delivery experience was fine.

I had decided to purchase a mattress from Mattress Firm because I thought I would get a quality product that would last me for maybe 10 to 20 years. I was very wrong to think this. I have had my mattress for about a year and it is already falling apart. I wake up with back pain because of the sinkhole I am sleeping in. The edge of the mattress has completely collapsed. This is unbelievable. I was talked into spending 3 times as much as I intended to, I AM STILL PAYING FOR THE MATTRESS, and it didn't even last a year. I'm also suspicious that I was sold a used mattress and I will be investigating this further. I DO NOT recommend anyone to shop at Mattress Firm.

We bought multiple mattresses over the years from Mattress Firm because we were successful the first time we did. We purchased a king size bed and headboard from them recently and I had a fine experience with their sales rep, Beverly. She seemed to know the products and she was very helpful. When the product was delivered, the guys were nice and they put it together. But there was a flaw in the bed. The top of it was flipping up when we sat on the end of the bed. They didn't seem to know what was happening so I called and talked to Beverly about it and sent pictures to her.

Mattress Firm is on the corner of where I live and it used to be Sleepy's. I know the workers in there and I used to work with a few of them and also grew up with a few of them. I was looking for a new bed and I went in there. A rep sat me down to explain things to me, and they did a good job. They took and checked my credit. I have a wonderful credit and I had $1,500 that I could spend if we bought the bed. There was a sale that was going on, so I ended up buying one of Mattress Firm's soft beds. I have a bad back and I needed something that was going to be comfortable with my back. The delivery team brought the bed to me and made the bed up for me. My sleep is much better now and I'm not waking up every time. I'm definitely happy with it and I've recommended Mattress Firm to a friend.

After purchasing this mattress we eventually found that there were bed bugs in the bed. While trying to exterminate the bed bugs we reverse the mattress and saw at the bottom of the mattress a bug staying. The stain is not on top. It is not in between reuse mattress covers. It was a big stain on the bottom of the mattress. A picture will be forwarded if you so desire.

I ended up working with a lady from corporate office, She listened to my concerns and explained to me in detail company policies at that point we both understood each other and she showed true empathy . It was a really nice experience to work with someone that takes their job and their company professionally. Thank you very much for resolving my issue.

I got a Beautyrest pillow top twin mattress from Mattress Firm, and I’m enjoying it. I had very thin and hand-me-down mattresses before and the springs were also popping out of. This was my first mattress purchase and getting a brand-new mattress was fantastic. The staff at Mattress Firm were extremely helpful in helping me figure out what would be the best one to switch over to and they helped me find something that was on my budget list as well. The rep, Patricia, was amazing. She was very patient and encouraged me to try several different beds while I was there and find which one would work for me.

Purchased a 3400$ mattress. Returned it within the 120 day window. Signed for return on March 17th 2018, Mattress Firm picked it up the mattress on March 20th. Tomorrow is April 1st and still no sign of my refund. I'm not sure what type of scam this is but any business I have ever dealt with you pay when service is rendered and you get a refund processed the day the item is returned. Over two weeks and still no $ in my account. I would not purchase from this company in future and would caution other Americans to exercise caution when purchasing from Mattress Firm.

I purchased 2 plush firm beds from Mattress Firm. $250 each. I sign the agreement of no refunds or returns because I expected to look and feel just like the ones the salesperson showed me. They looked beautiful, but after one night, my full size bed sinks slightly in the middle and later I found a yellow sticker that says "second hand used" and sanitized treated with germicidal process approved by Texas. Just know that you won't get exactly what they show you. Very dissatisfied with company.

Mattress Firm was local in Grove City. I bought a Sealy Diamond mattress and an articulating bed frame from them, and their sales representative was topnotch. Then the mattress started to roll like the cover and the articulating bed frame started to fall at night when I raise my head up. I had trouble getting help from the warranty office, so the Grove City guys gave me an entirely new mattress and frame and delivered it. The manager there, Mike, was awesome. He worked hard and I really appreciated him. However, the movers they hired to bring the items after the sale were not good. They hit my walls and put some dents in my railing on my stairway. I'm not happy with that and Mattress Firm should fix that. Still, I had a great experience with the things that were in their control.

Mattress Firm had a Labor Day sale, so I purchased from them. I bought a hybrid mattress and an adjustable base. The sales rep was friendly, nice, and very helpful. There was no pressure at all, which I thoroughly enjoyed, as I hate high-pressure salesmen. The products that I got from Mattress Firm are good. I like these products and we've been sleeping well after using them. The mattress has been broken in and it has become a little bit softer. I'd recommend Mattress Firm to my friends and I've done so already.

I came to a new apartment from California and my niece looked around for a mattress for me. I got a Beautyrest, about 11-inch, and the representative told me about it. My niece had already been there and talked to him, and so he was very friendly because he had already met her a couple of times when she went to look at the mattress. Then two young men came and brought the mattress up four stories, brought it in and set it up in my bedroom. However, I didn't like it right away and I'm not used to it yet. But others should give Mattress Firm a try. Go look because they have good service.

Mattress Firm had great reviews and the store I went to had a special deal so, I was able to finance my bed. Their sales reps were very helpful and they picked the bed that I wanted. The bed is very comfortable and I was satisfied with what I got. I also got something that gives height to the bed which is flat and has legs. When the items were delivered, things went pretty fast and took no less than one hour.

I needed a box-spring and I went to Mattress Firm first. They had a good price and my time with their sales reps was very pleasant. They were professional and they did a good job. The delivery team did a good job as well. The box-spring is great and I had a very good experience with Mattress Firm. I’ve already told one of my co-workers who was looking for a mattress that I recently purchased from this company.

Mattress Firm has stores all over the country and on every corner, so they're hard to miss and buying from them is convenient. We went to a Mattress Firm store to look and we saw that they had a selection of products and the thing we wanted. Moreover, the service was great. We tried different mattresses. The sales rep was terrific and he explained the differences in all of the mattresses. He went through everything and we had a good experience. We bought a king-size mattress, which is a foam and spring combination, and it had the right blend of firmness and coolness. The delivery crew came when they said they would and they did what they were supposed to do. Everything worked and I was very happy with the experience. Mattress Firm is a great company and we recommend them.

Purchased a mattress in 2012, paid 3500.00 for the set, a 20 year mattress. Now 7 years later the mattress is worn out. No visible sag but the areas are clearly deteriorated. Cannot sleep in the bed any longer without severe back pain. Called Simmons, they said call Mattress Firm. Since the claim process involves pictures of the sags, which are not visible, so I reached out to the Chat. Was told I could have an inspector (39.95 at my cost) for an inspection. Called several times. Last time I was on hold for over 40 minutes before I had to drop the call. Not sure what to do at this point. Money wasted, no sleep, Frustrated.

I was looking for a specific mattress at Beautyrest and Mattress Firm carried this specific mattress that I was looking for. The delivery guys were great. They came in a few hours before they said it would be there, which was perfect and they got the bed right in. When I first got the bed, we had it about a month and I thought I was going to have to take it back. It was really stiff and my back was hurting, but I remembered the salesperson had told me that sometimes, it takes four to six weeks for the mattress to firm up and to get it perfect for me. Sure enough, it has broken in very well and it is great. Two thumbs up for the sales guy. My experience was great and we're very happy.

One of the nicest things with Mattress Firm is that it was awfully easy to park and it wasn’t a store where you had to fight with a bunch of other people at the same time. It was convenient for me because I like to just go in there, hang around, do my thing and get the heck out and I was able to do that. I went in to their shop because there was a sale going on where they got a king for the price of a queen. I switched from a queen size bed to a king size bed because I found that as I rolled around on a queen, I like having more room. I got a mattress and the base so that I can elevate my head slightly.

There used to be Sleepy’s out there and I was going there, but when I read and looked, it was Mattress Firm. I got on the mattress and tested them out to see which one I liked or which one felt good. I liked it a lot and I found one that felt good that I wound up buying two twin beds. One of the sales guys was good. He was a very nice man. He took all the time and explained everything. The delivery team was very nice. They took their time to do what they had to do and did their job well. I had a little chat with them and everything went fine.

We got the best deal from Mattress Firm and decided to purchase there. The sales rep was really good. My husband's a difficult person when he goes to buy stuff, and the rep tried to please him as much as he could. He answered all the questions and was really nice. We bought a flip king and we just started using it yesterday 'cause we were fixing the bedroom upstairs. It's the first time that we went from our old mattress to this one and I didn't have a good night's sleep. I have to give it another week. Also, one of the mattresses is an inch lower than the other one. Since it's a flip king, it's like two queen mattresses and they're not even. So, we need to contact the company and see what they can do with it.

I went to the Mattress Firm store and saw a mattress that I thought would be all right, so I bought it. The mattress that I got is a queen-size bed and it has memory foam. The sales representatives were very efficient. I called Mattress Firm on the day I was supposed to get the mattress and the rep that I had talked with before was not working that day, but the other rep told me what I needed to know and everything worked out fine.

Worst experience of my life. I just moved here and was on the search for a bed. After going through the whole process of progressive leasing and paying the fee of 50 dollars. I find out the bed that I wanted was not in stock. My purchase was made on March 6th. The original bed I wanted was coming March 13. I thought I could wait a few days and they offered me the firm to trade in once it came in. I thought why not! That's really nice of them. I waited and called March 13th. It did not come in and he said March 21st. I was a little frustrated but I waited. March 21st rolls by and I call them. Very excited to have the bed that I wanted because the firm was killing my back. He then says I need to pay $250 dollars more because the sale was over. I wish they would have said that to me in the first place or else I wouldn't haven't even purchased this bed.

George **, salesman at Mattress Firm Speedway, IN 46224 promised not to scam me but I feel he will not be delivering what I paid for. I paid in full $667.67, now I am the owner, but he refused to let me sign mattress tag so I could be sure it was not a bait and switch situation. I recorded and took a witness, because I have been scammed before.

Mattress Firm was Sleepy’s before and I liked the way they took care of us. They just changed the name. They were very good and it was the same people that worked there. We got one of those electric beds from Mattress Firm. Press the button and it goes up and down. Their salesman was fantastic. I had a health problem and the salesman was able to set up the order for me by phone. I asked if my daughter could go over there and pay him for it and he did. He took care of everything just the way it should be done. He was really compassionate, meticulous and he catered to our needs with no aggravation and no discussion.

I purchased a Hampton & Rhodes HR 300 mattress Jan 2015 it is now sagging on one side. I purchased a egg crate to help support my back. I called Mattress Firm to see what could be done was asked if I still had my receipt. I asked no then was told unfortunately there wasn’t anything that could be done. I now have to purchase a new mattress after 3 yrs of purchasing this one which now I feel like I wasted my money.

I told Mattress Firm's sales rep what I wanted and he knew that I would go for the one I bought. It's a regular twin mattress and it was what I was looking for. He went and got it for me and he wasn't pushy. My experience with him was great, quick, and painless. I would tell my friends to go to Mattress Firm. They get what you want and nobody bothers you at their store.

My bed is not yet 3 years old. It has sunk so bad on my side my back hurts. I tried everything. A mattress pad, blankets. When I filed my complaint it took from the 12th to the 20th to get a response. And they denied it because of stains. Yes there are stains. I had surgery and had to stay in bed and have a few small stains from that. I did not hide that fact. But like I told them, "Do you expect to resale the defective mattress?" I posted to their Facebook page after that Kuina ** emailed me said she would be in the office the 22/March and I have tried to call all day with no responds. I go back to Facebook send them a message and get this, "Hello Margaret we are sorry you are experiencing difficulty with contact. We sent an alert to our customer care management team. Someone should be reaching out to you shortly." That is BS. No one has called. So if you are reading this be careful who you trust.

Aside from the in store experience of only being shown top of the line mattresses I have had nothing but delays and issues since my purchase. Part of my purchase included a free set of sheets which I was told would arrive in 3-5 days just in time for my mattress to be delivered, however I did not have a tracking number to look at. I gave it 2 extra business days out of respect for a snowstorm that had occurred assuming it was delayed in shipping. I then called my sales rep and she said she would look into it. They reached out to check with the vendor and a day later I got an email with tracking information which showed the order had not even processed until that day.

I purchased a bed and adjustable base from Mattress Firm. Bait and Switch is what I call what happened to me. In my discussions with the sales rep, I was told I had 4 months to return or exchange my bed. I assumed he was referring to my entire purchase. When I received the bed and decided I did not like the adjustable bed, I called in to return it for a box spring and was told that adjustable beds were deemed furniture and was not able to be returned. They said I signed an acknowledgement. Looking back I see that I did sign, however, I did not see this until it was pointed out to me since the acknowledgment was a full page of information. Now they are telling me it is too bad.

My husband I purchased a king size mattress and boxspring set. The delivery men brought in everything wrapped but when my husband lifted the mattress we couldn't believe it. There was a huge hole in the boxspring and they just taped it over and the other boxspring had stitching undone. Horrible experience.

I had a terrific experience with Mattress Firm. They used to be Sleepy's. I went to the same store to find out it was now a different company. When I went in, the salesman was very helpful. He helped me with the missing part for another frame that I have. I had a generally good feeling from him and so we went through the process together. I bought three mattresses. While the delivery went well, they took it back because I bought a box spring that was too big. I called and they came back again and gave me a smaller box spring. Overall, everything worked out extremely well. I was completely satisfied.

We were shopping around and we stopped to talk to the Mattress Firm people. They were decent people and they knew what they were talking about. We purchased a normal, queen-size mattress from Mattress Firm. The sales representative was helpful and good. He showed us all our different options and he knew what he was doing. We scheduled delivery of our mattress as it wouldn't fit in our Volkswagen and my son said that the delivery guys were fine. Now that we have our mattress at home and we're using it, we feel that it's good. My experience with Mattress Firm was great and I would recommend them.

A couple of weeks ago, I purchased a mattress for my grandmother who lives with us, it was Serta mattress. Something soft for my granny. I told the delivery men to take it to the room at the end of the hall because my phone was ringing. They took it and also took my granny money she had in her nightstand. Almost two thousand dollars. We didn't realize it was missing for two days. We told the warehouse manager. We told the store manager. We even told the district manager and he all but called us liars! What kind of company runs this way. We are taking them to court. They won't even talk to us now. And on top of that, they have us a mattress with bed bugs. We are still trying to fight that.

We went to Mattress Firm store at North Point, Atlanta location on Feb 10th, 2018 to look for firm king size mattress. After checking few mattresses, sales manager started pushing to make a purchase. We purchased a Tempur-Pedic breeze mattress which was not in the store but he said he will deliver it from other store as it was about to discontinue from the store. Sales manager told us to pay $125 to delivery person which he would credit us from the mattress price. Within 2 hours mattress came to home, delivery person dumped it without setting up and took $125 dollars. When we opened mattress, we were shocked, it was very dirty (everywhere block spots) and also it teared from several places.

We bought a mattress for our daughter about a year ago. The order did not come in so the store was accommodating and gave us an "upgrade." The mattress is completely sagging on one side. We went through the warranty process (45 minutes of my life I will never get back) only to be told that they "cannot determine if it is covered." It was clearly severly sagging by 6 inches. But you can PAY $39 for someone to look at it? What? And then pay $79 to have someone take it? We picked up our mattress! I'm never shopping there again!

A warning to those who are considering buying Sealy mattresses - there is currently a class action lawsuit claiming that Sealy and Mattress Firm have been making and selling defective mattresses, then fail to honor their own warranty. Specifically, it states that Sealy and Mattress Firm have been “manufacturing and selling mattresses with known consistent defects in quality and workmanship...which cause indentations or sagging of the mattresses.” I found this to be very true after buying a Sealy mattress that began to sag significantly after less than one year of use. To avoid a similar unfortunate buying experience, I advise seeking more reputable companies than Mattress Firm and Sealy.

The Progressive financing offer is a complete scam. The sales rep was misleading and dishonest. The finance agreement through Progressive Leasing is a complete rip-off. The cash price for the mattress/box combo was 2,249.58 after taxes. The finance agreement takes 25 payments of around 202.97 for a total of 4559.00. That’s an over 100% finance cost. Pretty sure that’s illegal. All of that was skipped over. He used vague terms like "slightly more long term". I've already paid into the agreement 2499.51 before logging into the progressive leasing online to see where my balance was at and they say they still want 1583.12 for an early payoff or they'll extort me for 2249.96 if I let it go full term. Shameful, I feel fully taken advantage of and I’m going to make a special effort to direct business away from your organization.

3 yrs ago bought a queen set at Sleepy's and a twin set now Mattress Firm. Within 6 months the center of the queen dips so much that at this point I have to decide which side of the hole I sleep on. The twin squeaks and groans when my 100 lb mother gets in it. Hilarious if it wasn’t so crummy. I need to buy new mattresses again and don’t know where to go. Suggestions?

It has been a year now since I entered Mattress Firm. I had just had a bad experience with another company who sold sub par product, so I was excited to see what they would do. They also carried Serta, which is what I wanted from the beginning. When I went in, the girl was very nice, and their Sertas were on sale. I wanted the pillow top, the softest they had. While trying it out, she suggested that I try out their Simmons, explaining that while it cost more, most people were happier with it in the long run.

My wife and I bought a Stearns & Foster king matters and within 6 months the springs started giving away. We paid a total of 2800.00 for this. The way they want you to measure the depth of the sag is with a piece of cardboard and a string. That cost 25.00 and the mattress can't have any stains. This company is a ripoff.

I requested an after work delivery which my salesperson was able to arrange. I ordered the adjustable frame and black hybrid plus Jennings mattress. I rushed home to find the delivery truck patiently waiting. After they came in (they entered with work shoes on) and flipped my old mattress, they said they couldn’t put my new one in because there was a frame attached to my bed frame. It was a total of four screws to be exact. They said I’d have to reschedule and I am responsible for removing the framing. They further stated the sales rep should have informed me of this. I told them I would go ahead and remove the frame (it’s only 4 screws) but they said they had a tight schedule and needed to leave. This is ridiculous for a $4000 purchase, that two men couldn’t remove a simple frame with 4 screws!!!

This happened at Mattress Firm Rosedale MD. They said they have 120 days return policy but you going to pay $79.99 for them to come pick it up the items from your home. You cannot take it back to the store. They must come to you to pick it up. Do not get tricked by the seller name John **. He will don't mention any fee and rush you to sign the paper by saying you have 120 days to return. I actually trying to return the mattress to the store less than 24 hours without even opening it but they still told me I have to pay $79.99 for them to come pick it up. VERY BAD CUSTOMER SERVICE!!!

Worst delivery. I was scheduled from 3:45 to 5:45 PM today. Call customer service. Didn’t even get a phone call they were coming late or a text message. Didn’t even bother to resolve my issue or ask to give me a Credit.

Although they were nice in store and tried to be helpful and delivery was on time I bought a mattress from Mattress Firm less than 6 months ago and already it’s sunken in on one side! They told me a Hampton and Rhodes supposed to be 1 of their best mattresses NOT! I feel defrauded.

We purchase a Simmons Beautyrest Legend Firm mattress at Sleepy’s (which was acquired by Mattress Firm) two years ago. The mattress and box springs cost over $3000 and we are still paying for it. About one year ago the mattress started dipping on the ends and sides and created a lump on the middle. We have the same mattress (which is about 5 years old now) in our guest bedroom and it’s still in good shape and that’s the reason we purchased the same mattress for our master bedroom. BIG mistake! The mattress we got is not even as near as the same quality as our previous mattress and two years from the purchase we find ourselves trying to find the best spot to sleep in our expensive luxury mattress.

I got a mattress and got some pillows from Mattress Firm and it wasn’t cheap but the sales rep was great, did a good job, explained everything, showed us a lot of all the different things, pillows, helped out what mattress fits for my son, and very patient for having two small children running around the store the whole time. I had it delivered and they took the old mattress upstairs, so I didn’t have to do it and that was nice.

Blue Touch 300 Firm Mattress: My mattress was delivered on the 10th of February and within days of sleeping on it I began to suffer from severe allergy symptoms including dizziness, headaches, pain in the chest and trouble breathing. I also noticed a sour mildew smell and realized it was coming from the new mattress! Since it had been less than a 3 weeks and the smell and my health were bit improving I reached out to my salesperson for a refund of the mattress. This is where the nightmare with Mattress Firm began.

My mattress was old and worn out. It caused my hips to hurt when I wake up and I was not sleeping well. I needed a new mattress and the Mattress Firm sales rep was very helpful. She was a little bit over the top with some of the salesmanship but she seemed to know her product and it worked out fine. I got a Beautyrest and it’s a good mattress. It does what I want it to do and it allows me to sleep comfortably. I’m satisfied and if I had to buy another mattress I would definitely go in there and consider it.

We needed to buy a mattress set for a spare bedroom. We purchased a Hampton and Rhodes mattress at Mattress Firm and the sales rep was very good. He was kind and he did a fine job. Delivery was good as well. Everything was fine.

We had purchased from Mattress Firm before and I had a good experience. This time we purchased a king size Hybrid bed, and the sales rep was patient. He ended up describing how a pre-owned bed worked. We went that way and couldn't be happier. It was a good value and good experience. Also, the delivery guys were on time and quick. They were clean and went in and out. I expected good service, Mattress Firm gave it to me and I'll go back again.

I walked in knowing I wanted a Tempurpedic mattress and the tall, chubby salesman proceeded to tell me why I did NOT want that product. And how I needed another brand, Serta, and I needed to get their financing. I kept saying I know I wanted a Tempurpedic. No dice. So as I walked out HE insulted me!!! I would not recommend this Mattress Firm on I45 near Cypresswood to an enemy much less friends!

There's a Mattress Firm store that's convenient to where I live. I bought a mattress and mattress cover there and I loved everything about the sales representative. The delivery experience was perfect except for one of the two gentlemen who couldn’t have smelled worse of body order. It was horrific and I had to air out the apartment. Still, my mattress is fabulous and I love it. My overall experience with Mattress Firm is wonderful.

Mattress Firm contacted me immediately and informed me that the delivery service was dishonest about the entire situation. They graciously gave me a $400 credit and free high end pillows for the hassle. My delivery was rescheduled and should arrive tomorrow. They worked very quickly to resolve the matter and I am satisfied with how they handled things.

I was living in Brooklyn and I was able to go into Mattress Firm's store, see the mattress, and then buy it in the city I’m in now. I ordered a mattress and they said it was the firmest one in that category that I could afford. But when I got it, I’ve never felt anything so soft in my life. It was like falling into quicksand. It was horrible. I called them up and they sent me a better quality mattress, which they said was the firmest one they carry. But it was even softer than the first one. I even had my neighbors come in and everyone said it’s like you couldn’t even get out of it.

So after I contacted the store where mattress was purchased I did receive a call from my salesman the next day. He said "no problem come in and pick out a new one" so I went and got a firmer one. Cost a little more the Dream Lux but slept like a baby. Delivery was next day too.

I bought two mattresses from Mattress Firm. The first one was when I was living in Honolulu in downtown and I saw an advertisement. I just needed a queen mattress. That was on sale for $385 so I went in town and I never did see the one for $385 but I did buy one for $3,000. It’s like, okay, where is the sale mattress? But they sold me another one and it was very comfortable as a foam mattress.

We purchased a king size (actually 2 XL twin mattresses, one firm and one medium support) mattress and dual adjustable bed frame on 11/20/17 from Mattress Firm, Groton CT for $1700. (We had previously looked into this set up over a year ago in Middletown CT for $4000.)! Our delivery date was for 11/30/17 and we were to be contacted the day before for time of delivery. We were not contacted ahead of time, nor was our bed delivered on 11/30/17. We were very busy with holiday functions so we finally contacted the store a few days later and spoke directly with the saleswoman who sold us the set. She said she was unaware there was a problem, but when she checked on it further, said because there were a lot of beds sold on Good Friday, (which was after we purchased our set) that one of our mattresses was back ordered. She gave us a free bed frame for another bed we had and set up a new delivery for 12/20/17.

I purchased a king size mattress from Mattress Firm. Their sales rep gave me a great deal. He was very informative on the mattress that we purchased and made the whole thing smooth as possible.

I purchased a king size mattress two years ago and started having trouble sleeping on it about six month ago. The mattress has a noticeable sag even when not laying on it, worse when you do. It's getting to that point I need to sleep on something else. I went through their photo taking procedure (not a very good judge of how bad it is sagging) and submitted a claim. Should get a response within five days, it's been three week and I heard nothing. Called the store and got an “all claims are handled online” blow off. My first mistake was not checking online with forums and reviews about Mattress Firm before even considering going in a store. After reading a few and seeing a “class action lawsuit “ has been filed about their warranty issues. I'm wondering if I'll ever get this resolved or see any of the $1000.00 back.

I needed a mattress so I decided to go ahead and try Mattress Firm. The sales representative was perfect and I had no problems with ordering the mattress. But I did not have a very good experience with their delivery. We had time set up but I had to leave because my mother was sick. My husband was here but he was around the back. And instead of walking around the back and maybe knock on the door back there or checking it out, they just knocked on the front door. And they barely knocked because otherwise, if they knocked a little bit harder, my dogs would've gone crazy and my husband would've heard that.

I bought a king mattress less than a year ago from Mattress Firm in Braintree, MA. I paid over $1,000. There is a huge sunken divot on one side. The mattress cannot be flipped. I am having awful back pain. I put a blanket to fill the hole. Not helping. I have been trying to call for weeks. I can't get through. I went to the store and sat there while the employee called customer service for me. We were on hold for over a half hour. I agreed to pay $40 to have someone come check and see "how bad it is" and will they replace it. He's not coming till March 7th... hopefully. NOT HAPPY!

The bed that we purchased before was nice but I'm very hot natured, so we needed a bed that was cooling. We also wanted a bed that had an adjustable base. And so, that drove us to look into Mattress Firm. We did some research online and found that they had the Tempur-Pedic at the time and we went ahead and purchased a Tempur-Pedic adjustable base. But with Hurricane Harvey, we lost that bed. So, we went back to Mattress Firm to get another Tempur-Pedic, only to find that they no longer carried that. So, they set us up with a different bed, comparable to what we had. Their rep, Jaime, was wonderful. He did everything we asked and hooked us up with exactly what we needed.

We moved to a new city and didn't know where to buy a mattress... Unfamiliar with the area and not having any trusted retailers nearby, we went to MF. Salesperson, as the story goes, was extremely friendly and very good at his job; of selling us a poor quality, overpriced mattress. We moved again (only 6 months after purchase) a couple weeks ago and when we went to use the handles on the side to lift the mattress, they tore off. After lifting the mattress up off the bed, for the first time, we're able to see the underside of our king mattress. The low quality of the material was shocking. It was almost the same kind of material used on the box springs? The box springs, having entered our home brand "new", had weird brown marks on them and a few of the corner caps were crushed. Something that could not have happened on our type of bed frame.

My new mattress was delivered 3 days ago. After setting up my Tulo they prepared to leave saying, "sorry, we don't have room for your old Queen mattress". I said what about my double as I've ordered another bed from you. They said "oh, no. No way. Another truck will be out in a few hrs to get it." They said they would move it into the living room but that was it. I wait all day... nothing... finally I call Mattress Firm in Fairfield, OH. "Oh, it looks like there's 2 in front of you" I wait until midnight and no truck shows up. The next day was another day full of empty promises. Finally, Zak, a salesman set up a time 5:30 to 7:30 pm. Well, It's 9:30... no truck... no call... just a confirmation email received this morning. Looks like more empty promises. This will be my final experience with this pathetic company. They truly suck and don't give a crap about their customers. Original Mattress Company from now on for me.

We got a split king bed and an adjustable base from Mattress Firm. We liked the bed, and the price is right! When we went in the store, the sales rep that we dealt with was very friendly, not pushy, showed us stuff and gave us plenty of time to lay around on the beds and to talk amongst ourselves. Then Mattress Firm scheduled the delivery. The delivery team showed up when they said they were going to, set everything up and it all worked right. Everything went really well. I would definitely buy another mattress from Mattress Firm again. I would highly recommend for my friends to go and check out their stuff.

I went Saturday to purchase a mattress and bed set worth 1300 with the original delivery set to Friday 2/23. However I called back Tuesday 2/20 to change the delivery date to Thursday 2/22 because of an important work event I have on Friday, and all was set for today 2/22 between 3-6. I even have a coworker as a witness who was there in the car while I was having the conversation. Well today comes and I receive no call regarding the delivery so I call the store and the employee apparently has no memory of changing it to Thursday. Very frustrated right now. I missed work today for this delivery and now have to miss again tomorrow which is a very important day because I already threw out my old mattress expecting them to come today. Very frustrating. I have half a mind of completely canceling my order and getting my money back.

I needed a mattress for my three-year-old son. I went in to Mattress Firm and their rep greeted me right away. I've dealt with her before when I bought my bed from them and I liked her. She pretty much helped me get a mattress within 10 minutes and she was very good. She also gave me time to relax and figure things out. I got the bed delivered and their delivery team brought it right in to the room that we use it in. It's a convertible crib that turns into a full-size bed and my son loves it.

One of my siblings bought from Mattress Firm a couple of years ago, had a good experience, and referred me to Mattress Firm. I got two twin beds — I took the extra long bed that's equal to the king size bed and for the guest bedroom, I got a full, extra long bed. So far, my experience with Mattress Firm has been so good and I was very happy with them. The reps were definitely professional. The sales guy on the floor was very helpful in finding the right mattress that was within my price range.

There was a family member who just bought a mattress and got a really good deal. I also bought from them and the sales representative I dealt with was helpful, patient, and wasn’t pushy. The delivery guys were in and out, and they picked up all their mess, too. I would recommend Mattress Firm.

I purchased a mattress and adjustable base last week. The salesperson said it would be delivered Next Wednesday. What she REALLY MEANT was a MONTH FROM NEXT WEDNESDAY! Very dishonest and very poor customer relations.

I had bought stuff from Mattress Firm before. This time, I purchased a pillow. The sales rep I dealt with was good. He was nice and helpful too. The product works out good for me. It has helped with the problem I always have with my neck when I sleep. Everything’s working out pretty well. I'd tell my friends to go there!

I was looking for some good quality so I decided to go with Mattress Firm, and they were very, very good. I went in and the salesman helped me. I told him what I wanted and he showed me the products. I then picked out what I wanted and I'm very satisfied with it. Pricing is also fair. It is well built and well-made, and the bed frame is excellent -- the quality is there. I took it home myself and I have it for about a month now. It’s for my spare room. My grandson slept on it and he said it was very comfortable. Their rep was very good as well and our experience with him was easy peasy. If you want quality at a good price, Mattress Firm is the place to go. It worked for me.

I bought from Mattress Firm about three times. Recently we just got the cheap mattress for a kid. The sales rep was awesome. I would return again just because of the service. He helped me all throughout. Originally when I came in I wanted a certain type but they didn't have that so he made a suggestion and then I guess the suggestion was just a little bit higher than what I wanted. So he was able to discount it a little bit to get it to match. He went above and beyond. The mattress was delivered to the store and then I came and picked it up, which is going to be the fastest way. I recommend Mattress Firm.

I purchased twin mattress, once I back home I discovered that the store did not give me the model I want, it is still in its plastic. They told me I have to pay 80$ only to return it then I repurchased, why they never tell the customers about return policy? They only want to sell.

We purchased the iComfort Blue Touch 500 Plush Queen mattress w/ adjustable base from Mattress Firm on 2-18-18 because of their President’s Day sale. BUY A QUEEN FOR PRICE OF A TWIN and FREE ADJUSTABLE BASE WITH PURCHASE OF $500 OR MORE. Great deal right, WRONG. The salesman charged us $1400.00 (the price of a full size) when price of twin xl was $1249.00. Charged $499.00 for the adjustable base (after a discount of the price of cheaper base). Wait, sign said free adjustable base right? Nowhere on sign did it say, only certain base was free, exclusions apply, ask associate for details or anything leading the consumer to believe that any adjustable base was anything but FREE. Can we say false advertising!!!

I bought, what I thought was a decent mattress from Mattress Firm. For the first several months, it was great, now, however, I am miserable. Every day, I wake up with a backache. I try to sleep in a different spot every night. Sometimes that works and other times, I am in pain. I looked into filing a claim & the process is ridiculous. I don't know if you can see the lumps. My bedroom is not big enough to take all the pictures required just to see if your claim is "accepted". Just have someone come out & lay on the bed. They can experience the same pain I do. Worst part of all, I haven't even finished paying for it yet!

The Mattress Firm salesman was great. We bought a bed from him before. We were probably in that showroom a couple of hours with him, trying to decide on the base and which mattress to get. He was very patient and knowledgeable. We didn't need the Cadillac frame and he was trying to convince us from what my husband said he wanted versus what was there. But we went ahead and got that. He was very good about not pushing things that we didn’t actually need and walked away at the right times to let us talk and asked questions.

I was passing by Mattress Firm and was searching for a pillow. My experience with their representatives was good. They answered my questions fine. I have purchased a pillow from them but I ended up buying a bed because the pillow wasn't what I needed. I woke up with cramps on my neck. The pillow was just a little too hard for what I was needing. So I took it back. I'd still recommend Mattress Firm though. The guy that helped me was very knowledgeable about their product. He let me tried everything before I got it. But when I got home, it just didn't work.

I had a good purchase experience though there was a little bit of car salesmanship stuff going on when I went to Mattress Firm. I wasn't surprised that there was an attempt to persuade since it’s a big ticket item. But it was not super high pressure to buy and they’re salespeople so they work on commission and I offered myself to the wolves. I researched online, but I didn’t buy online because I can’t actually buy a mattress without laying on it. And in the end, I didn’t plan on that exact mattress anyway. Still, I can verify the knowledge ability of their people and I have to believe to some extent that someone’s telling me the truth when I ask them a question. Then the delivery team came when they were supposed to and they were careful in moving and putting the mattress and adjustable platform in place. They also took my old one away.

My wife is pregnant and she experienced a lot of discomfort with our bed. So, we looked around and we knew that there’s a Mattress Firm store nearby. We just walked in to take a look and we had a great experience with our sales representative. She was very friendly, very knowledgeable and gave us a great deal because there was a sale going on. We told her our budget price, and she kept it within that. And then, we decided to go with the one that we like, which is a mattress with a medium firmness that also has the ability to raise up and down.

I am disabled and I purchased a Cal King mattress in 2016 from Sleep Train. A partner with Mattress Firm and it was delivered to my home with some kind of stain which they did nothing about. And it was supposed to have a 10 year warranty. The mattress lasted only about a year and a half. Mattress was faulty. It's the end of 2017 and they refused to honor the warranty saying my bed frame was the cause. Which was not true. They charged me 40 dollars to have it inspected. Even the inspector said the frame was good. Is there any legal way to do anything to get them to honor the warranty. Please contact me with any questions.

10 year warranty?? Try to get them to honor their commitment. They absolutely do not stand behind their faulty products. Worst customer service ever, they have a script they repeat over and over when you call. Try to get someone’s full name, impossible. Even when they respond to these reviews, there is no name attached. Do not bother with customer service. Go direct to a supervisor who will also try everything to refuse service. It took me 2 years to get our warranty honored after we had 2 huge divots in our 5 year old mattress and we are lightweights!

I looked online and I figured out what product I wanted. Then, I saw that Mattress Firm had it, so I went over there and bought it. I got two adjustable bases, two mattresses, two mattress pads, and a set of sheets for the bed. The sales rep was extremely nice and helpful. He told me what they had, showed me how the products worked, and made me quite aware of what my options were. Then, the delivery team was fabulous. They were very nice young men who were very polite and clean-cut. They could not have been better. However, I did not get everything I needed. I was supposed to get two sets of roller legs and it took me a while to get them. I had to make several phone calls because for some reason, they did not send me all of the legs to make the beds the height I needed them to be.

I purchased from Mattress Firm in the past so I purchased from the again. I did it over the phone and it's very convenient. I bought two queen-size pillow top beds for their price and quality. They’re fantastic. Moreover, the delivery crew was very accommodating and helpful. I appreciate the way they handled the delivery. If you want to buy a mattress, go to Mattress Firm.

We drove by a Mattress Firm store and they were having a good sale going on where one can get a king size for a queen price. We needed a new mattress so we purchased a mattress, box spring, and the frame. The sales representative who attended to us was really good and we also had a good delivery experience. The new mattress is amazing and I'd tell others to go and get a mattress at Mattress Firm.

The price is right for a pillow top mattress at Mattress Firm. Working with their reps was very easy and simple. They answered every question I had. Everything went great with the delivery as well. They were on time. We have it for a vacation home and only slept on it once but it was a good experience. I would definitely purchase a product from them again.

I was contacted by customer service, and they worked with me. Also was in contact with the rep I bought the purple mattress from huge help. Glad the company has people like this still that really wants to help. Thanks to Jason and Stenio I will still shop at mattress firm.

I bought a mattress from Mattress Firm and the sales representative was excellent. He's the major reason why I decided to go for it. He was very attentive, very knowledgeable and very helpful. I didn't know if I was going to buy but he made it really easy for us and arranged the timely delivery that weekend. So I really appreciated all that he did for us. The delivery team were a little early. They handled everything quickly and professionally and got everything set up as far as I can tell. And they took the old mattress, which was a great benefit. If you really want the complete mattress experience you should go there.

Mattress Firm was close to our house so I bought from there. I purchased one four years ago. I thought it was okay, except it was way too hard. They were for my son and he told us to buy him a new one too so we bought him a new one. So we made two purchases that day. The one was a twin extra-long and the other one was a queen. We also bought four new pillows which were over a thousand dollars and I thought we were going to get a Fitbit, which was a special they were having at the time, but we didn't. I asked about it and they said that the mattress that we got wasn’t the right mattress to buy to get a Fitbit.

I have a good pillow top mattress from Mattress Firm and I like it. There is a girl that I used to work with who told me that she got one and that it was nice. I like their people and those who delivered it here were very nice too. I'm leaving the plastic on it because my other one got dirty. If I hear anybody needs a mattress, I would tell them to come there.

I have been trying to work with Mattress Firm on a comfortable mattress, they were all for exchanging my bed from when I received it on 12/16. The delivery guys came out to pick up the old bed, the one delivery guy picked up the bed off the frame flipped it on the side, either he ripped the handle or it was delivered like that in Dec. I have not touched it or have moved that bed at any time, I put the mattress protector and sheets on the bed, the mattress protector hasn't been removed since the delivery in Dec. Because of the handle being ripped they will not do the exchange. I have talked the area manager and he says that the warehouse will not make a exception. They will not accept the bed. There is no way I can prove that it's a manufacturer's defect or if was ripped when the delivery guy picked it up.

I purchased a mattress from Mattress Firm. I purchased the mattress during a mattress sale although I still spent over $1200. I had issues with the mattress within the first 6 months. They sent me a replacement. I have had the new mattress less than 6 months and it is bad as well. I called the store. They gave me a phone number, which refers you to a website. I go to the website and I am flagged. I do the I am not a robot thing and it just says, "Thank you for helping us better serve you." This has been going on for more than 3 months.

Mattress Firm is such a big company. The sales rep was excellent. It took me a while to decide what I wanted and she was very patient with me. I got a beautyrest mattress and I am really enjoying it. It has been 3 weeks since I've had it and it's still a little bit firm, though I’m hoping it’s going to soften up with time.

Purchased a Beautyrest on 1/21/2018 and it was delivered three days later with a damaged box spring. We called the store and spoke with the manager who was not thrilled to have to re-order and was not very pleasant. The re-delivery was set up for three more days. We had to call late on the re-delivery day to find out we were never scheduled for that day. We called the store and found we would have to wait another three days. The re-delivery finally came in and was the wrong model and color and did not match our set.

I'm very impressed with Mattress Firm. It is a very good company. I have a friend who works at Mattress Firm and she speaks very highly of their product. She said her bed is the best that she ever had. She was absolutely right, and I've sent her five people. I got four pillows from Mattress Firm. And I had a friend purchase three beds for me. The beds are comfortable and they fit the body. It doesn't keep repeating where you lie down on it. It warms really quickly where you sleep on and bounces right back. It was made very good and one of the best things I've had.

Previously I had complained about the way my order was handled with Mattress Firm. Apparently they are on the ball at that company as I got a call from "Adrian" and he has promised to take care of the problem I had and send me a refund for the returned box spring. I do not know where to put this on this site so I am creating another review to say I am now satisfied. I will let you know if I get the refund.

The sales reps from Mattress Firm were super friendly and seemed very knowledgeable. They had us lay on their sort of soft, medium, and firm mattresses and explained to us how their different colors are sort of related to each other so we could then lay down on other mattresses. They were courteous and delivered when they said they were going to. It was a pretty easy purchase. We bought a king-size mattress and box springs and the bedding came with it as a promotion. The delivery team was nice. The only thing they could have done was put on some foot protectors because it was a little muddy. But other than that, it was fine.

My daughter bought from Mattress Firm a long time ago and she recommended that I buy one of their beds, too, because my back hurt. I got a box spring and a mattress from them and their people were very nice. The two guys who came out to delivery my order also helped me with everything and put the bed together. The first time they mixed stuff because the box spring they brought was too wide. Then they returned a day after and brought me the short one. I feel much comfortable on it. It's perfect and it looks good. Its price was also fair.

My father-in-law and mother-in-law bought a mattress from Mattress Firm and they got a good deal so they sent us over there. We got a king size pillow top mattress with the box spring and the frame. We could have gotten another one that’s a little bit more comfortable for a lot more money, but this one was comfortable for cheap. The sales rep was really good. He explained everything to us very well and took care of us.

I got a queen size box mattress, box springs, and bed frame from Mattress Firm. They were close by my house and I’ve also seen of their commercials. I've heard good things about them, too. Their sales rep was prompt and very nice to work with. But he had a couple things wrong. He led me to believe that I bought a different headboard and footboard. He also told me that I had to have a sideboard and that the bed came with hardware. But it didn’t. When the delivery guys came here, they also didn't come with tools and didn’t have any hardware. I just felt like they overpromised some things. Plus, the box springs came in with damage on them.

We bought a Hampton and Rhodes HR500 Memory Foam mattress on 2-20-2017. About 4 months ago I started waking up with back pain and most morning I was unable to get out of bed easily due to being stiff and sore in my back. My wife decided to switch sides with me and I could tell a drastic difference from side to side on the bed. She decided that she would take the sagging side because she said she didn't care. Fast forward to today and she is now complaining about back pain and sagging. I called the store where I bought it and they said to go online and fill out a warranty claim. This had me measuring and taking photos and tearing apart the whole bed.

We like Mattress Firm and the mattress that we got from them. I have a pain in my back, so I preferred the foam mattress to help me with it. Their sales reps were helpful, friendly, and good. We were happy with the delivery, too.

I needed a Beautyrest and Mattress Firm was the closest place. The rep that I worked with was perfect. They were able to answer all my questions. The delivery was perfect as well. They came in, got my old mattress and carried it out. They also cleaned up after themselves. My new mattress is comfortable and I'd tell others to go buy one.

I purchased a Black Ice King Mattress and anxiously awaited the arrival. It was delivered on time by three guys. After they finished setting it up, we noticed a tear in the fabric. Big huge disappointment especially because I am pregnant and due any day. We went through the trouble of going back to the Mattress Firm store and doing an exchange and setting up delivery of a new mattress for a week and a half later. I took off half a day of work to be there during my window. Again, I am still moments away from giving birth. The guys came to the door, and said, "unfortunately we cannot delivery your mattress today because it is going upstairs in your house and we are only two guys." What! You know what you are delivering, why waste my time! You know what is on your truck. How do you sell mattresses and then schedule delivery and then make it sound like it is my fault that you can't deliver it! I am furious. I now am waiting on my bed again!!!

The Mattress Firm sales reps were very, very helpful and they explained everything. They explained the box size too which was amazing. The rep was patient with my ex-wife, as far as her English understanding. She got a queen size bed but it's a little bit softer than what she expected. It was supposed to be a little bit firmer. We did the pick up and it showed me where technology is going with packing and manufacturing mattresses. They don't have the old spring and they just had the box wrapped in plastic tightly. And then the mattress come out real thin and then all of a sudden you have to let it sit for a while before it gets back up to the size that you saw at the store. But other than that, it worked fine. We'd recommend Mattress Firm.

Beware of anything they claim is free!! It is a trick. I purchased an Alcove Hybrid bed for about $2800. It have me severe backaches daily for weeks. I traded beds with my son for a night to make sure it was the bed, and sure enough I woke up perfect. Tried to return it less than 60 days in per the 120 day return policy. Angel, from the Miami location on US1 and 141 St told me that the free pillows and bed cover would now change to full retail and it would cost me almost $400 to return the bed. I did not use the pillows but did not have the boxes. Who keeps boxes on pillows. Now I know the trick they use and want to pass it on.

I was just putting on clean sheets and cussing as usual every time I do this. I have had this bed for 13 months, threatening to write a dissatisfied review, every time I change the sheets, and today I have just had it with this bed. It is the worse bed I have ever had and I am 84 years old. Not only is it the most uncomfortable but terribly heavy for me to make. I can barely lift it to put on the fitted sheets.

The Mattress Firm rep I talked to at first was fine. He was polite, helped me pick out the mattress, and did the order for me. But I had a problem with the delivery itself. I made a schedule of delivery and then when that date approached, I called just to make sure that the mattress was still going to be delivered. I talked to a customer service rep and they said it was going to be delivered. But then 24 hours before the mattress was supposed to be delivered, I got a call and they said they had to push my date because the mattress was not in the warehouse.

My wife and I needed an adjustable bed at our age. We went to Mattress Firm to look at their products and we were sold. We bought the adjustable bed and the twin mattresses from them. Their sales rep was very very good, professional, and alert. He was also very knowledgeable. We love our bed and we sleep a whole lot better on it. We would recommend it, too.

If I could give 0 stars I would! Today between 12-2pm was my scheduled delivery. We purchased our bed and box spring on Monday. It was snowing outside and we have a semi steep hill for our driveway. My uncle was plowing when they arrived and the delivery people told Vlad **. their delivery "supervisor" that the whole driveway was covered in snow which was a absolute lie. They also told him the driveway was slippery which was also an ABSOLUTE lie. I asked this Vlad guy if they could wait a few mins and he said no. I told him that is not right. It's not my fault they are not trying to walk down the driveway. It's not as severe and they were making it. I started to get aggravated because the whole point of me paying for another mattress was for it to come at the expected time, and because my pillow top Serta mattress that we purchased in 2015 was already bulging and defective and the wooden box spring was broken.

I have got an ugly experience, so we search a little bit on the net and we found out that Mattress Firm has a variety of mattresses that we can choose from. We got two Sea Breeze Beautyrest foam beds from them, and we had a very pleasant experience with the Mattress Firm sale reps. They were very receptive and they answered all the questions. They also provided a lot of information. They were very nice people and very courteous. The delivery team was also very nice. They actually took the old beds and put the new one. It was cold outside and it was a lot of delivery, and even though, they were very patient. However, I'm struggling to get the Fitbit promotion from Best Buy. I have one FitBit already, but not the other one. They said that it is only one showing in their system and the other order is not. So, the Mattress Firm guy tried to push it again through their system to Best Buy. I haven't received an email from yet.

I've bought the low-priced item and it was a piece of junk. I got a king and two single mattresses and they were pretty crappy. And then the box spring was so poor that I had to buy new ones through Mattress Firm. I paid $100 more a piece for them and they're fine. The sales and delivery teams were superb and everything has been fine.

I bough a king-size bed and frame, headboard and mattress from Mattress Firm and their sales representatives were fantastic. They were knowledgeable and got me the right product. They've made it easy including the delivery. Mattress Firm is a good place to get a mattress. They provide good service. But I'm still waiting on that Fitbit that they said I was supposed to get.

I had been trying to survive with a rental room with a bed included, but there were no box-springs. I had had miserable nights’ sleep since I had got here. Mattress Firm was the closest to my new address, and they were very professional with me. The delivery folks showed up in the timeframe that I was told they would be here and there were no uncertain terms with their box-springs. They didn’t mind picking up the mattress and putting in the box-springs under it real quick. I had such a great experience with these folks that I am hoping to invest in a different mattress here soon. The only negative I have is that I asked for a receipt and didn’t get one. I have just one line on my banking account that says that I made a purchase, but I would prefer to have a receipt.

I purchased a standard mattress set from Mattress Firm which was on my way home. The rep that helped me was nice. However, when the mattress was delivered, the delivery people cut the box spring with a knife. I called to follow up with the rep and he said he was going to put an order and have the new one sent by Monday. Monday came around and I never heard anything. I called but he was off, so I spoke to someone else. She said that the order wasn’t placed, so the mattress ended up coming Tuesday, which was fine. I'm happy with the mattress, but the second delivery guys' hygiene was awful. I had to leave the door open for a while.

I made some purchases at the store close to my home, was told delivery will be next day and was given a window between 4-10 pm. I work Monday to Friday. I left work early to be able to be home for the delivery. I moved the old bed. Dismantled everything to make way for the new mattress. All day I did not hear from anyone then after 10 pm I received the most unprofessional call of my life. Telling me they cannot deliver to me. That I have to call the sales rep who helped me to reschedule. The guy who called me proceeded to ask me if no one called me and really seem unbothered that they wasted my time and did not have the common courtesy to schedule a redelivery with me. Planning on canceling my order.

My in-laws bought one of those awesome beds, the frame that lifts up and down, at Mattress Firm so we went ahead and bought one of those too. There’s a store down the street from my house and the people there treated me well. The guy there answered all our questions and I asked some really dumb ones. We had our purchase delivered and I love what we got. The only thing was on the day our bed was installed, I was looking at Facebook an hour after the installers left and it said that Mattress Firm was having a 70 percent off on old models to make room for the new ones. I never heard about that when I was in the store.

I got a Simmons Beautyrest Greenwood Firm mattress and box spring from Mattress Firm. It's good quality and I like it. The sales people were professional and courteous. But when Mattress Firm delivered the box spring, it was rainy and snowy outside, and it got wet. So they had to change it. But the next one they brought had some holes in it, so that one had to go back as well. And then the third one they brought was okay. Mattress Firm did good, and they gave me a nice cover for my troubles.

For our first purchase from Mattress Firm, we got a California King adjustable bed and base. My wife likes the workers up there and she handled the purchasing. When we didn't like our initial purchase, we went back and we exchanged the bed out. The delivery of our products went well too.

My wife and I reached a deal on a perfect condition floor model mattress that was removed from a nearby Mattress Firm that was recently closed. The salesperson was absolutely firm, and very reassuring, that the 120 day sleep trial as well as the manufacturers warranty both applied despite the mattress being a floor model- the warranty would be less 1 year since the mattress was manufactured a bit more than a year ago- the salesman called that the born-on date. A 9 year warranty was perfectly fine with us, and my wife was fully disarmed by the 120 day guarantee since she was crystal clear to the salesman that she wanted the option of benefiting from a trade-up if she was dissatisfied with the mattress comfort. We arranged for delivery two days later and paid for the mattress.

We saw that on the west side, Mattress Firm had a 40% off on a lot of their items and the mattress that we wanted was sold with $100 worth of discount. But when we went to their store, the mattress that we wanted wasn't on discount and the sales guy told me that it cost $800. We told him that we only had $621 but we liked that one and we'd keep going to another store to compare prices. He told us he'd look to see if if he could give it to us for $620 and when he came back, he gave it to us for $619. That was exactly what we had so we took it right there and we didn't go anywhere else. It was real economic and the sales guy helped us out.

In our home in Dallas, we have a Tempur-Pedic Cloud that we got from Mattress Firm. For our second home, we bought another bed from them. We like their return policy and their sales rep was very good. He was very professional, courteous, and explained everything pretty well, so we were happy. But the delivery and installation was the best thing about the whole experience. The gentlemen came when they said they would be there and they put on those little booties the way they often do when they came in. They kept the house clean and took out the old mattress. They were very careful and everything went very well. We got what we paid for.

We bought a VERY expensive Simmons Black Ice Bed. (5k black ice memory foam bed) I have back issues and this bed had made it worse! I was past the 120 days, but the Mattress Firm guaranteed happy, I was able to exchange for another bed. Once again, I have the new black ice plush because the first was WAY too firm and I'm a side sleeper... This bed too is killing my back. I'm sleeping in the guest room on my old mattress for relief. I was told I have to do an even exchange, but I just want a REGULAR MATTRESS and not a memory foam one which is pretty much all I see when I go to the store in that price range. I would love to just get a mattress I actually like and am comfortable in and if it's for less than the cost of the one I got then I should be refunded that. It's about comfort, NOT THE PRICE. I'm so disheartened by this whole experience! :(

I've had bad luck with mattresses. In the last five years, I bought five mattresses. I've bought a memory foam that did not work at all. Then with another mattress, I made it turn every month because that's what I was told to do. I just wasn't happy with it and I called the people and the only thing they did was come out one time and measured how deep the thing was. And so my friend, who has the same kind of back trouble as I do, told me that she was going to get a mattress. When she got hers, she really liked it, especially the part that raises up her head or feet, and told me where she got it. I wanted one myself. So I went to Mattress Firm one afternoon and told the lady which one I wanted to try. It was way too soft so the lady recommended something for my back and hip problems. She carried me to the other side and I sat down on it and knew it was right. And so, I bought it.

I got a queen-sized bed with a box spring and bed frame from Mattress Firm. Their sales reps were phenomenal. We got to spend a little time doing what we want as far as testing the bed. They just explained how they’re laid out in the store. They have the highest price at the top and the lowest on the bottom. Then there were specific sides of the store for soft, medium, and firm mattresses. We were in the store for quite a long time and we asked them questions before we decided what we wanted.

We purchased a name brand king mattress and box spring for over $1900. I weigh 170 lbs. and my wife is smaller than me. Within 2 years she was complaining every morning of backache and within another 6 months I was the same. My wife filed a claim and was sent a paper ruler to measure the dips in the mattress. This was sort of an insult to my intelligence. We were sent a letter denying our claim. The letter states top priority the Mattress Firm has in customer satisfaction and warranties up to 20 years. Am I to understand that a mattress that is 3 years old, and that is for all practical purposes junk, is a normal situation? Why should I buy another mattress from a company that does not care about customer satisfaction?

I purchased a King Mattress from Mattress Firm almost 3 years ago. I had to go thru 6 mattress, I believe because they all were bad. The DM at the time told me he would give me one more mattress to try out and that would be his finally offer. Since the mattress was financed already, I was screwed. He gave me Black Beauty. Turned out to be bad again, the mattress slumps in the middle. This is the worst experience I have ever had. I am now going to a Chiropractor for a bad back, now have saved up enough money to go buy another mattress. I do not recommend this company for anyone!!!

Hartfield mattress and adjustable base - I was bringing my mother home from the nursing home. She did not want a hospital bed so I chose an adjustable bed. A week before I was supposed to bring her home she passed away so we had never use the bed. I had only had it for a couple weeks. I called. They do not take back the adjustable frames but they would take back the mattress. Why is that? I purchased it. Was delivered on 01/02/2018.

We were just looking for some cheap mattresses to get by for now. Our Mattress Firm purchases are two mattresses and a box spring. We asked the sales rep what they had and in our price range that we want to spend and he took us right to it and he explained the quality and we ended going with the better mattress. I'll tell friends they've got to test out the mattresses. They got good deals on them. Also, the delivery team called me and I told them I needed at least 30 minutes notice so I can get to my house, which they gave to me.