Mattress Firm Reviews

I am a 76 year old male with diabetes and end stage kidney failure. I do in home dialysis and have to wake up twice a night to drain correctly. Therefore when I can sleep it is very important that it is a quality that's very important to me. We had a very old mattress that needed to be replaced so we went to the 28th street store in Grand Rapids to get a new mattress. Things went well and we laid down on a bunch of mattresses. Since I'm on a fixed income we live paycheck to paycheck. Since I'm a bit overweight the sales rep recommended a memory foam mattress and he had a floor model Tempur-Pedic that would be ideal for us. I got to lay down on it for a couple of minutes and it seemed like it would fill the bill. Then the salesman said the only thing wrong with the floor sample was it was a no return sale. We felt that with Mattress Firm's good reputation we'd be fine. How wrong I was.

Mattress firm really needs to re-evaluate who they are using to deliver their Mattresses. Initially I was planning to pick up the mattress but was talked out of it by our salesman, weight, difficulty moving, etc. The first mattress they ripped a small hole in and said they would replace it. Second delivery they brought a mattress that was so contorted nobody could possibly sleep on it, but the movers (who spoke little English) said it would flatten in 2 hours. 4 hours later it's just as bad, Mattress Firm can do nothing until the truck checks back in (24-48 hours) to get ANOTHER mattress sent out. At this point we have nothing to sleep on, they wouldn't even bring back the one they took earlier that morning. Terrible. Never again.

H&R Copperleaf luxury firm mattress - Well where do I begin? The first mattress set delivered had the dust ruffle hanging down to the floor. The suggestion I received was to "just glue or staple" it. The second problem was hearing noises getting in and out of bed, like defective springs sound. I got the set swapped out soon after that. I am on the second mattress set now and after a bit of break-in time the sides have no support and no matter where you sleep you sink into the mattress making for a very uncomfortable sleep. Very dissatisfied with this purchase. I will be contacting the store today for a complete return today so I will be able to buy a quality mattress set. I think this will be my one and only time purchasing a mattress from Mattress Firm.

I purchased my mattress at a promotion through OC fair. At the time of the purchase they said they would give me a great discount and my pillows and sheets would be thrown in there for free. I received a bill for almost $7000 which include $700 of pillows and sheet set. Who pays that much and I didn't even want it in the first place? I refused shipment and returned that to sender. At which juncture I tried to contact the salesperson to ask questions on my bill to no avail. Each time I would contact the 1-800 number and all they said was they would email my salesperson.

My old mattress was really messed up and was hard. Mattress Firm is more comfortable and I sleep a lot better on it. I don't snore and toss as much, so that's good. But when I got my mattress, the box spring was messed up. Mattress Firm did a good job replacing it quickly so everything went smoothly. They did great and I appreciated their service. I'm happy with them.

Third time is a charm (missed 10/27 and 11/01). After a few phone calls back and forth our mattress was delivered today 11/3/27 as promised. Nathan did a great job in selling the mattress and answering our questions however, the experience was overshadowed by the poor scheduling of delivery. But with that being said the folks were apologetic and understanding of our frustrations- I had no problem with the mattress being available or unavailable just in the fact that whomever is responsible for contacting the customer to arrange delivery failed to do so twice. Bottom line in the end the mattress was delivered as promised within the window as promised.

I was just passing by and popped in at Mattress Firm and I eventually bought two mattresses, a king and a queen. The salesman was good. However, I left right away and have been out of town for over two weeks so I haven't had the chance to experience the mattresses after delivery.

Purchased this mattress (Simmons Beautyrest Ashaway) 10/23/2015. Within a matter of months it was all sunk in at the head of the mattress and the center also. Contacted Mattress Firm and it was replaced 7/30/2016. Within a few months it has happened again. So disgusted. Simmons has been around for years and I think they make one quality of mattress to sell at Mattress Firm to sell for less and a better quality sold in furniture stores for instance. I wish I would have done my homework before buying from them. I have never had such a poor quality of mattress in my 57 yrs of life.

I am so very upset and sick about this. My salesman was great. However when it came to explaining about the non refundable returnable mattress base he seemed to omit some VERY important information. We purchased an adjustable base and mattress and absolutely hate both of them! We spent a lot of time with the salesman and mattress playing with all the features and the salesman explained that if we were unhappy we can return it within 120 days. Just give the mattress 30 days which we did.

I bought two full-size mattresses, a queen and a king, and a queen box spring from Mattress Firm. But it wasn't all at the same time. Both reps that I’ve dealt with were very nice, helpful and were really quick. I picked out my mattresses and they rang me up really quick. The first guy had to make changes to the mattress delivery and he was incredibly helpful with that. So, it was a really great experience.

We went by Mattress Firm and seeing it, we stopped. The sales rep was nice and professional. We purchased a gray queen-sized mattress and box spring. It's good and I liked it. I'm sleeping better too.

I purchased a full size set and a queen mattress during the Labor Day sale and did not receive any discount {per the Labor Day sale signs} nor did I ever receive my 2 free pillows. I have spoken to everyone without satisfaction. Even a supervisor didn't help. Please help.

I purchased a mattress in August and had to return cause was too hot. I returned and purchased a Serta 300 and was so pleased with it and the customer service from the sales clerk Andre. He was very knowledgeable and helpful. I really appreciated the time he took with me and led me to the right mattress. I am so pleased with the new one. Thanks!

I was pleasantly surprised to get a phone call from Mattress Firm. Adam F., at a NY office was empathetic and sincere in his approach to helping me. After a few simple questions, he shocked me by offering to cover this product under a warranty. He emailed a voucher, so I can start the exchange process. I want to be clear that in no way was I expecting a "free" mattress. This is a voucher so I now have some funds to put down on a better suited mattress. I can not tell you how this will impact my life. I will be able to sleep. My son and I will not have to argue and take turns using the "good bed" in my home. This is a blessing and an answer to prayer. Thank you Mattress Firm, and Adam. This level of service is something I never expected. Thank you for resolving this issue.

I recently bought a mattress and adjustable base. The mattress was just ok for me, but it was too soft for my husband, and too stiff for the adjustable base. I almost slid off the bed when raising the head of the bed, the mattress didn't bend well. My husband and I decided to return it all and revert to our old bed. Mattress Firm will take the bed, but not the base! I didn't know this! What is the reason for this policy? What am I supposed to do with an $900 base that I can't use? I feel completely ripped off.

On 11/24/2014 I ordered a Manorville mattress and box springs from Amazon. Less than a year later, I detected broken springs in the mattress. Amazon promptly refunded my money. They stated that I would need to order the replacement from Mattress Firm. I placed the order with Mattress Firm and received a Simmons Beautyrest Recharge World Class Kimble Luxury Firm mattress and box spring set. After fifteen months of use, I discovered broken springs again. This was in a different location than where the springs broke on the their mattress. I contacted Amazon and they gave me the contact information for Mattress Firm.

Adam from Matressfirm contacted me about my concerns, and I have to say he was super nice. He bent over backwards to resolve the issue I was having with my mattress and went to bat for me. Believe it or not we are sleeping much better now. Thank You MatressFirm.

My husband and I were desperate to replace our old mattress so we impulsively stopped into a local one. I wish now that we had continued to drive by. We purchased a mattress along with the mattress protector, metal bed frame and 10 year warranty which we were told would cover the costs of replacement if anything was to go wrong with the mattress.

Jeffrey **, a Mattress Firm sales representative located in the Hollywood, Florida Oakwood Plaza Store, provided expert service and expert sales knowledge of the products. I recommend this store because of this man. You will be glad you shopped with him.

This was my first time using a third party service. I was using Genesis Credit with Mattress Firm. To start off I was already a little uneasy about using the service so I made my first payment 3 weeks early and paid two months worth. I called every week after to see if they had taken the money. I called every week with my bank as well to see if they had received any history of Genesis Credit asking for money. Genesis said they were waiting for a response and my bank never ever had a pending request. Come the actual due date for that month, I received a notification that my bank card was declined. I was of course upset that now something was happening and it was on the actual due date causing me to be "late". This resulted in me trying once more online to pay directly from my bank of which they declined. I called Genesis Credit over the phone and they tried it as well.

Customer Service Representative and Sales Representative were able to get to the root of the logistics issue. We have received our product and are very pleased with how Mattress Firm resolved our issue.

I’m a college student and I needed a cheap mattress, and Mattress Firm had one queen mattress left. They also had one opening delivery left. Their delivery guy was amazing and he let me know what I needed to do and helped me put my mattress on the frame as well. He helped me put my sheets right. I even got decorative things and he helped me put it on the box part. I ended up getting blessed and it was a great experience.

Satisfied Customer - Absolutely!

After purchasing an extra firm queen bed, which costed over $3000, one would like to expect no issues. The first bed delivered had a defect around the bottom cording area of the mattress and the inners were coming out due to what looked to be a sewing issue. DEFECT, it could void the warranty so we sent it back. A replacement came. The height of the bed is listed as 14.7; our bed is barely 13 all the way around. AND the consumer tag looks as if it was cut off by pinking shears and then adhered back on by a plastic piece! Could this 2nd bed have been a return by someone else? I'm thoroughly disgusted by the way the some of the salespeople at the store locations handle issues and complaints. Some won't even give us their last names! My spouse just had open heart surgery 2 weeks ago and the bed is desperately needed for him. I'm at my wit's end, literally sickened in my gut from this company's shenanigans!

I bought a Beauty Rest in the middle of this year from Mattress Firm. I've been fighting the warranty company for an exchange cause the mattress sink in the middle. I even sent pictures but as usual they don't care. I'm paying for this mattress that is very uncomfortable to sleep on. I can't believe I spent over 5,000 and Mattress Firm won't help me. This is just a few pictures but when you see it in person it seems more worse.

This was the second mattress I’ve bought from them. The first one lasted about 5 years. Buying the mattress went well. 2 years later the mattress started to sag. Tried to get it replaced or repaired. No chance. Reason - did not sag enough for warranty. They charge $25.00 for a kit to measure the sag which is a string, washer, and a triangle cardboard with measuring marks on it. Will not be buy another Serta mattress again. Seems they don't back up their product.

I have neck, shoulder and back issues so it’s hard to find a bed for me. We were across the street at Sleep Number and my husband said he was trying to find a nice bed and not a Cadillac. So, we went to Mattress Firm and we purchased a BlackICE Beautyrest. However, I was so uncomfortable and I could not sleep on it. We returned that and we got a different one. It’s not adjustable and that’s what we’re going to have to look into next time. But this time, we wanted to try a mattress. I do like the newer bed better. I still have pain and I think that’s just because I needed an adjustable bed, but I can’t afford it at this time. Nonetheless, their reps were great.

I purchased 2 queen mattresses, 2 queen box "springs" and 2 metal bed frames to be delivered to my new home in Tucson. I used the online chat to do the purchasing. I was assured the mattress, boxes and frames would be to the specification given them (copies of invoice from a competitor). I stressed that I wanted the metal frames to be heavy duty and on wheels. All the items were run by a supervisor at MF for approval. All six items were delivered and set up. Delivery great. Mattress were great. Boxes great. Frames NOT. The legs were bent on both sets and not on wheels as requested and poor quality.

I went to Mattress Firm and I tried out their mattress. It was the closest one to us. The reps were very good and very helpful. I liked what they had so I got a boxspring and mattress. We had it delivered and those who came were helpful as well.

I heard a lot of positive things about the Mattress Firm store and my interaction with the sales rep was very good. I bought the regular box spring and mattress, and we picked them up, which was seamless. I'm very well-satisfied with the quality and I would shop there again if needed.

We attended a tent event and thought we got a deal on a very expensive mattress set. A full month later and several mix ups, we still do not have our actual order. We have something we didn't order to try to keep us satisfied and hate it! Now they're saying 2 more weeks to get our chosen mattress. They keep giving us delivery dates, then not showing up. We're on our 3rd set of order numbers/email receipts. We went into a store and they were very rude and said that "That's what we get for buying at an event." I will never use this company again.

I initially purchased a mattress from Mattress Firm in April and used my grace period to exchange the mattress for a new one. After a few months we noticed that one side of the mattress was dipping, as a result of this "dip" I have had back pains and even resorted to visiting the chiropractor. I called Mattress Firm and they were able to send someone free of charge to inspect the mattress, the inspector admitted after measuring the mattress that there was a definite dip and that this mattress was "no good", that I should be contacted within a week by Mattress Firm. Finally, the email response came in, the "dip" was normal wear and tear. Mind you, this mattress is less than 5 months old. We spoke to a representative who stated the same thing that they cannot do anything because it is "normal wear and tear, because the dip was less than 1.5 inches". I was told however, if it dips more I can request another inspection.

Mattress Firm was having a lot of sales going on. The guy that helped us was really friendly. He asked us a bunch of questions to figure out what we needed. He asked us what we're looking for and what kind of mattresses do we need. We told him what we needed for the kids and he was really knowledgeable about the options that he gave us.

I ordered multiple mattresses online a month ago and scheduled delivery. The drivers were young and brought the largest size truck, despite my advising the sales rep we live on a mountain. The mountain is not impossible to drive, as I am a 5'3" woman who drove a 18-20 ft moving truck up here multiple times. Anyways, they got stuck and we were blocked in for a few hours. The drivers promised they would schedule a delivery the next morning and not to worry. No one ever showed up or called. I live in another state, so delivery later in the week was not an option.

After purchasing a bed over the phone and scheduling the delivery a week later, I found out the night before after "I" contacted them that bed will not be delivered on the day it was scheduled. This wouldn't be such an inconvenience if I wasn't moving to a new city a couple hours away in a new apt where I had to squeeze in a time to reserve the freight elevator. I'm not even sure if they can deliver the following day (as the person online promised) since it's a federal holiday and frankly, no longer trust anyone associated with this company. I will be sure to tell friends and family to avoid Mattress Firm/Sleepys at all cost if they actually value decent and timely service. I have every intent on cancelling my order tomorrow morning, since it's 11 PM and they can't actually cancel my order online because you know, that would actually make sense and be convenient.

I always bought from Sleepy's and Mattress Firm bought them out. I always had good experience with them so I went ahead and got a king size bed from them. Their sales rep was very knowledgeable and he didn't try to upsell me a bunch of stuff. I also had a good experience with their delivery team and everyone's done great service. I'm going to purchase from them again.

Mattress Firm had a promotion where when you buy a mattress over $2500 then you get a Yeti cooler and the sheets come with it. At the beginning, they sent me a survey and I was very happy because I thought I was getting everything I was supposed to. Then I had to call about three weeks later for the Yeti and it was sold out. I was there on the first day of the sale and the guy said they’ve already run out of the Yeti, but it made me believe that there wasn’t even an offer. Why did they advertise across the country if they only had three Yetis? And I had to return the sheet on the same day as it wasn’t even a full fit. I didn’t return the mattress because I like it but I won’t be dealing with Mattress Firm anymore. I got scammed.

Mattress Firm’s products are really good and I’m pleased with them. I needed mattresses for my two guest bedrooms, but I didn’t want to spend a whole bunch of money because they would just be sitting there. The salesman from Mattress Firm helped me with that and everything went well. I got the better deal that I could get. I would tell friends that if they need mattresses, they need to at least check it out with Mattress Firm.

Mattress Firm happened to be in the area where I was looking for a mattress. I wasn’t sure if they were open because it was early in the morning, but they were. I ended up buying a mattress and an adjustable bed frame that goes up and down. The sales rep was a nice gentleman and he explained everything. He showed me the sample of how the mattress works and where you can see the inside of the mattress. He was very good, professional and explained to me all the different colored tags.

I went with Mattress Firm due to their proximity to my apartment and that their prices were a little bit cheaper than other companies. It was a 4th of July sale and I saw what I wanted. Ordering process was really easy and fast. A live chat popped up when I was on the website and asked if I needed help. I ordered a regular mattress, a box spring, and a frame through it and said that I'd like to have them shipped around a certain time time and they were able to do that for me. They came a few hours early which worked out, but I would have liked it if they stuck to the time frame. But, once they were here, they were super quick and they put the items where I wanted them, so it was good.

I bought a mattress, box springs and a frame from Mattress Firm but they sent me the wrong frame. I asked for a frame with the rolling wheels but they sent me one that didn’t have wheels on it. The saleslady wrote up the order wrong, but she was knowledgeable, professional and courteous. They did okay on the delivery as well.

Company responded and apologized after my consumer affairs message. The are replacing the mattress.

We purchased a new mattress and the salesman suggested we also get their top of the line mattress cover. We did not actually try out the mattress cover but I assumed for $250 it would be pretty good, if not great. However, it turns out the mattress cover makes the mattress noticeably less comfortable. But Matress Firm will not let us return the cover, so we have to eat the $250. Though I am satisfied with the comfort of the mattress, after spending almost $3000 there I am not a happy customer. Definitely won't buy from them again.

I went into Mattress Firm and bought two mattresses. I worked with pleasant people, but there were a few that weren't. I was told that I could pay three months the same with cash. I thought I had a good deal. I said, "I can pay for one now. Then I'll go ahead and get another one because I'm selling my house and I'll be able to pay for the other one within three months." I signed the paperwork and I thought it was good. It was for $600. However, they were supposed to bring my bed to me and they forgot me. And when they did bring the bed, it was the wrong size. It was a queen and mine is a full. I went back and then they forgot to reorder the other one for me. I went another week and a half without one. It was weird that they kept forgetting to order the bed for me. It wasn't the poor delivery people's fault. It was because they were never told to bring me a bed. I finally went in three weeks ago.

We were looking for a mattress and we had bought one from Mattress Firm earlier, but we weren't satisfied with it so we went back. My husband tends to weigh more than he should, so the first mattress we got from them got floppy and had one big hole in the middle. They were nice about it because we had a certain time to return it if we had a problem. So far, the quality of the mattress that they delivered and set up this time has been good. They've done a good job and taken care of their business.

While the salesperson at the store was nice and knowledgeable, my needs remain unmet. I purchased my bed Labor Day weekend and to date I have been sleeping on an uneven platform. I have taken off work for two deliveries and still haven't received the correct product. I was told I could get a premium base but I would have to pay for shipping... unacceptable. The happy guarantee hasn't been honored. I called to complain and no option had been given to acknowledge my complaint. The looped message says I have to call the store. I asked my salesperson to give me Manager info and she said, “Good luck finding them.” This is my second mattress purchase with them and it took three deliveries to get that purchase finalized but they were so accommodating I decided to give them another try. That is not the case in this instance. Will never purchase a mattress with this company again. I purchase at store 119081.

Recently purchased a mattress from Mattress Firm (formerly Sleepy's). This $1000 mattress will shortly be moving to my side yard with a large sign stating boycott Mattress Firm. This mattress has the most horrendous odor, & it is making me ill having it in the house. The company refuses to help as it was purchased on clearance. Avoid these thieves!!!

I buy only mattresses at Mattress Firm and I keep purchasing from them because of the quality and the staff. I bought my first mattress from Mattress Firm over the phone when I lived in Florida. I had the mattress for 5 years before I moved from Florida in 2001 so it's the longest one I had. I could have had it longer if my grandchildren didn't jump in it. Then, I wanted something firmer so Mattress Firm told me to get the one up than what my husband had. But what I got was too soft so I went into the store by the Walmart in Linden. I told the gentleman there that I needed something firm for my back and he helped me. He led me to what I really wanted and it's perfect. They were also honest because I wanted it delivered the next day but they said it was scheduled on another time.

I have a heart problem and I thought getting one of the beds that elevate the feet was my answer. We bought the bed frame at Mattress Firm, then we got the first memory foam mattress. The guy we talked to was very nice and helpful. But I must be allergic and the memory foam mattress was not a good answer for me. So, we got a regular, eight-inch mattress, but that didn’t work because it got all scrunched up when I put the bed up. Then we got the medium memory foam, which makes me hot, but we can't change the mattress now that we're on our third mattress. Mattress Firm delivered the mattresses every time. The delivery guys always asked if we wanted them to wear the foot thing, which was nice, but I used to work for a company and they never even asked but just wore it. But other than that, they were very nice guys and everything went well with them.

We were shopping for a mattress and we heard the commercials that Mattress Firm does benefits for foster kids so we went there to check the prices and try a mattress. The sales rep showed us a mattress and was very nice. We sat and lay down on it and then went to another place. I didn't want to keep worrying and find different prices so we decided to go back to Mattress Firm. The staff were very kind. We bought a twin size mattress for my granddaughter and she has been sleeping there a couple of times from the time I bought it. My daughter sleeps on it also when she's staying at our house. In the future, if I need a mattress or a bed, I'll go straight to Mattress Firm and I will recommend them to my friends.

Ran in late yesterday to purchase 2 mattresses and Hank ** was brilliant! He listened to our needs, went through all the options with us and came up with a number of recommendations (a good selection of mattresses). He was professional, courteous, funny and efficient. We came away very happy. Highly recommend!

When my wife and I purchased our mattress. We were told we could return it if we weren't happy within 120 days and we'd have to pay $79 restock delivery fee. Ok well today I went into the store and was told that I have to sleep on the mattress for 30 days. I won't be able to walk in thirty days. They acted as if my concerns were not their problem. Took our money just fine but now we can't get assistance when needed.

We purchased the split king bed from Mattress Firm at the Oklahoma State Fair on Wednesday, September 20th. We were told they had a discount on a floor model. It had more bells and whistles than we were interested in. However they had another they would give us a good deal on. We selected the rest and relax mattress (one firm-one plush).

We bought an adjustable bed from Mattress Firm two months ago and the sales rep was very nice. The bed was delivered on time, however, the delivery men did not bring one part that they were supposed to bring so they had to come back the next day to fix it. They did bring the one part the next day, however, we have our own headboard and they did not bring the proper screws to fit it in. They gave me the size and they said, “No, he cannot come back again". So, we had to get somebody else who came to do some handiwork at home. We were seniors so we cannot lift the headboard up that's why we couldn't sleep for another 4 days until the guy came and did his job to fix it up. Overall, our experience was very good and the staff was very friendly.

I just want to update my review. Within 24 hours a customer service representative from Mattress Firm's Warranty Support contacted me and honored my warranty. Thank you!

There's a Mattress Firm in the neighborhood and I've gone to Sleepy's before so we got a queen-size mattress from there. All was good and I would recommend them.

Mattress Firm had signs on the window stating that they were having a sale. And people from my family had purchased six from Mattress Firm before. I purchased SmartREACT which is a pillow top mattress and the sales rep was very helpful. He showed me the different price points and I didn't feel pressured to purchase anything. It was a great experience. Mattress Firm is affordable, friendly, and I'm very satisfied.

We bought our mattress from Mattress Firm store at Fallon Gateway. We had our delivery for our new Serta ISeries Hybrid ISeries 100 Firm Matt King Prime (SKU# V000095371) mattress today (Saturday 09/23/17). We are completely disappointed and unhappy with their service and the delivery guys who first came to our house for delivery. As mentioned in the invoice they were requested to move our existing Serta ISeries Hybrid ISeries 100 Firm Matt Queen Prime mattress to the guest bedroom and put the new king size mattress in the master bedroom.

Mattress Firm had a convenient location for me and their sales rep was very knowledgeable. I purchased a full-size mattress with a medium firmness and a box spring for my mother-in-law. She was there when it was delivered and she said it went really well. My mother-in-law is enjoying the bed and the whole experience has been quick and easy.

We got two complete bed sets from Mattress Firm - a queen and a king, and both are Beautyrest mattresses. The sales rep was wonderful. She answered a lot of our questions. She was so much help and had so much good information. We only went in to look because we knew we wanted Beautyrest. I usually buy my Beautyrest mattresses from Macy's which is in Austin and we didn't want to drive there.

For a first time buyer, I had a very good and satisfying experience with Mattress Firm. Their sales representatives were very helpful and they treated me very well. I found a really good price for a king size mattress and electric baseboard. It's still not put together since I'm still in the process of moving and putting wood floors in my house, but it's very good. I'm very happy with the mattress. I'm sleeping on it and it's very comfortable.

The salesman at Mattress Firm was very pleasant, knowledgeable, and very courteous, while the delivery was on time. I got a queen size bed and I hope the mattress stands out to what they say it does and that I won’t have the same problems that I have with Sleep EZ.

Got a call the night before with the expected time of delivery. From 11:30 - 1:30 p.m. The next day. 1:45 p.m. Rolls around today and I give them a call. Thinking the traffic was bad I just wanted to get an ETA. Their customer service line is non existent. Anything you try and go to will basically refer you back to the store. I paid over $3,000 for my mattress set. There should be a legit customer service line where a live person will answer your call.

I have bought a mattress out of necessity from Amazon and I wasn’t satisfied with it. Also, my parents bought another mattress for the room that I stay in, in their house, and I wanted the same mattress. But it was made just for the furniture store through another maker and there was no way to get it delivered down here. I ended up going with someone local. I kept seeing Mattress Firm stores everywhere and I bought a full-size pillow top mattress with a bunkie board from them. The Mattress Firm sales rep was very nice. I came in a side door that he didn’t notice and so, he was doing his own thing but he apologized for not realizing I was there. He pointed out the Labor Day sale that they had coming up and he said that they'd honor their prices even though it was a little bit before that. Also, he explained the exchange policy and delivery. So, he was very helpful.

I filed a warranty claim on a bed that had a 10 year warranty and failed after 6. MF granted the claim, but would not replace. Which is clearly stated in warranty. Replace with comparable bed. They would only apply a credit toward a new bed. The credit only covered a model two down from what I had. Going from 1k coils to 600 is feathers to rocks. After contacting customer service and the warranty departments. Everyone would agree with you that it should be replaced at no charge, a swap. They promised to rectify situation, however as they called stores and managers nobody would return calls. Even tried to go through Simmons the bed manufacturer. Left in a stalemate. Still working on situation 2 months after claim was granted. Mattress Firm has no control of their branches.

We bought two mattresses from Mattress Firm which was just nearby. Their sales rep was very helpful and he was more than I expected. At first, we wanted two mattresses but turned out those were not in stock, but he found us something compatible. A few days later, he found the two mattresses I wanted so he reached out to us. We are happy with the on time delivery and the mattresses.

I needed a mattress for college. And since Mattress Firm was just two miles down the street and it looked like the best-advertised place in College Station online, I decided to purchase a pillow top mattress from them. Their sales rep was polite and he took care of us when we went in there. The mattress was awesome and a lot better than sleeping on the couch. It was an easy and quick experience and they have good customer service. It was a 10 out of 10 of mattress shopping.

I purchased an adjustable king size bed at Mattress Firm in August and it's a nice product. Maria, the sales representative was great, very nice and knowledgeable. The delivery team was excellent. Mattress Firm was fast and helpful, and I would use them again.

I went through a divorce and got remarried, and I was telling my wife about a mattress I had before. We needed to go look at some mattresses and when we went in the Mattress Firm store, they had the ones that we were looking for half-off so we decided to buy it. The sales rep was great and he did a really good job. I was very satisfied with that experience. There was good service and the people were very friendly and courteous. Everything went well and we picked the mattress up afterwards.

I had the same Sleep Number bed for years with my husband. He recently passed away so I got a different bed. The sales rep was helpful, friendly, and patient in letting me lay down on the numerous mattresses. We went back and forth until I knew the one that I wanted was the one that I got. When it was delivered the guys took their shoes off before they came in, and they took down my other bed. I gave them a nice tip because I was very happy with them and what they did. The bed has been very comfortable and I haven't had any trouble with my back. It's nice to be able to sit up and read in a comfortable position without having to fiddle with pillows.

I purchased a queen-size bed from Mattress Firm, which was across the parking lot from the grocery store we go to. We were the only ones in the store that morning and everybody was very courteous. The sales rep was very nice and knowledgeable. I lay on one bed for 10 seconds and I bought it. I’m very easy to please. The delivery team called and showed up on time. The two guys were very nice and they did everything they could. I’ve had the bed for over a week now and I love it. The product and the price were good and it was a good experience overall.

I needed a full-size mattress box spring and frame for my junior in college. So I bought one from a Mattress Spring store near my house and had it delivered at my son’s university. Since their prices are good, I’ve bought many beds from them in the past. Their sales representative was unbelievable. She’s so knowledgeable that she knew exactly what I want for someone in college when I came in. And I was there when it was delivered to my son’s private apartment. They called and gave us the time a day before. They were on the early side and they brought the mattress up the stairs. I have nothing but good things to say. It was a really incredible experience overall.

I've done business with Mattress Firm before when I was in New York and in Florida when they were 1-800-Mattress in the past. I was satisfied with the one I had before and it's been a generally positive experience and I needed a bed. I chose it since they had a better offer and better prices. I purchased a mattress and a box spring recently and it’s good, firm and it’s holding up. When I went into the store, the sales rep was very nice and helpful. I wasn’t there when they delivered the mattress into my new apartment but it went very smoothly. The mattress was beyond satisfaction and comfort. It works well and does what it’s supposed to do.

I purchased a Beautyrest mattress from Mattress Firm less than two years ago on 18 Nov 2015. This mattress is breaking down, not much support. I called showroom where I purchased mattress. Showroom refers me to Mattress Firm Corporate. I informed them of the problem. I was told that I had to "self inspect" the mattress myself with a kit that I had to purchase from Mattress Firm for $24.95. I asked if there was not someone in my area that worked such claims for Mattress Firm, answer was No.

I purchased a mattress (Sealy) over three years ago. It was supposed to have a warranty but when I tried calling Mattress Firm they punted stating they no longer deal with the warranty (and this was after a month of calling with no response). I had to call Sealy and they said I needed a proof of purchase from Mattress Firm (yes the company that said they had nothing to do with it) so now I am out. Both companies have decided to work together in order to leave the consumer out in the cold. DO NOT TRUST THEM!

Mattress Firm is close by and my mattress before was bought there too. I purchased a full-size mattress and everything was very good. The salesperson was very helpful in looking for what I want for the price range. He even called all the stores, trying to get me what I wanted. Later on, I picked the mattress up from the store and I had an excellent experience all in all. I like Mattress Firm and I will recommend them.

I had a good experience with Mattress Firm. It was the closest store to my house and the sales rep that I dealt with was very kind. I bought the pillow top mattress and it was good.

Mattress Firm's Beautyrest Recharge line seemed to be the line I'm interested in. There is a Mattress Firm store next to the Planet Fitness Gym that I go to so I stopped in to see and look at a few of them and then took my wife in to see some styles that she wanted too. Their sales representatives were fine. They were knowledgeable, very expedient, and helpful. I purchased a full size and a queen size Recharge Signature Select touch with mattress and box springs.

The reps at Mattress Firm were good and they explained what I was asking. I purchased an adjustable bed from them but there were no instructions on how to connect the remote control with the bed. It took me quite some time to find it out on YouTube. I would have appreciated it more if there were instructions. It would have been quicker. But I would recommend them and I will definitely buy again if I need one.

True to their word, a specialist from Mattress Firm reached out to me. They will take the mattress and frame back and bring a new one for about a $500 difference. Not too bad. I'm glad to see a company that takes their reviews seriously...

Mattress Firm had the best price for the firm, twin extra long mattress I wanted. The sales rep who did everything for us was cool. He already got everything ready to go, but the other sales rep kept us waiting for 30 minutes as she made basic talking about college years and stuff. I sat there and listened to her life story and it took longer to process. She was on their computer and my rep was ignored. But then finally, he did it for five minutes. Also, it was nice how quickly they got the bed delivered and on time. I was impressed that they put the bed all together for me. The bed is working out great right now and I enjoy it.

My family has always used Mattress Firm and my parents helped me buy a queen-sized bed because I’m in college. The reps were really nice and they made the experience very easy. I bought it in Arizona and they shipped it to my college for me so they helped me do all that. The delivery team came here on time and they quickly set it up the way I wanted it. Mattress Firm is a good product and it’s really comfortable.

I was with my mom and we bought a double bed from Mattress Firm for my apartment in college. We heard that they had a good back-to-school deal, and we've looked at a few other mattresses and we thought Mattress Firm had nice mattresses for better prices. I had an amazing time with the sales rep, John. He was extremely helpful and really patient. I kept taking one mattress down, putting another one up, and another one down just to see which one was the best for me. He was really accommodating and friendly.

The Mattress Firm rep was a great guy and he was good at his job. He explained everything well and he was never pushy. Also, I liked his demeanor and calmness. I got the Serta iComfort adjustable bed and mattress, and he sold the products and did it how it was supposed to be done.

Mattress Firm recently put a store where I live in Milledgeville. I decided I would go check them out and I liked what they had. The representative was very knowledgeable and I liked her very much. I bought a Beautyrest adjustable and I liked the way it lays and feels. The delivery team was very nice. They delivered the mattress and set it up. I enjoyed it. I feel good and rested with the new mattress.

I purchased just a box spring from Mattress Firm July 2017. Moving forward Sept 2017 I went to retrieve laundry from my children's room and I discovered bedbugs I pulled off the bottom of the box spring. I call customer service. They give me a case no and someone will contact me in 24 to 72 hrs. Both beds and platforms etc are all ruined. Have to be thrown out. Meanwhile I have a bedbug problem. Kids cannot sleep in their room. Purchased air mattresses. Unbelievable. I will never purchase anything from that store again not for bad merchandise but mostly because of the way they are handling this situation.

The Mattress Firm representative showed us around the mattresses, but all we needed was a bed frame. So we got a box spring and a bed frame. The delivery driver was fantastic. Then the delivery team brought the items upstairs and they set up the bed frame for us. It was a great experience.

I was impressed with the wonderful lady at Mattress Firm. She was very knowledgeable of the different types of mattresses out there and how they are made, was friendly and helpful as well. We bought a box spring, mattress and a bed then I got the covering, the blanket, seats and the mattress protector. My son ended up liking the mattress. Our experience was all fine until I had an issue with the sheet. I also noticed that there was rust with the metal bed and I went to the store today to show the rep the picture. I had an overall pleasant experience though.

Gorby, the first guy I dealt with set everything up well and then I had trouble with the delivery. I was told that my delivery would be arriving around 7:00 at night and they wound up coming at 4:00, so I missed the delivery time. I had a truck and I told them that I could pick it up at any time and he said that he was going to do the delivery free of charge, which I actually found out on the receipt that they didn’t do it as free.

I needed to get a mattress and Mattress Firm was a good place to get going. The sales rep answered all the questions and it was very helpful. I purchased a firm queen-size bed. They had good delivery and everything they did was helpful as well. It was a very amazing experience.

I really wanted a good experience. I was excited to get a new bed. The one in the store was so comfortable that I almost fell asleep. The one that arrived I set up myself because apparently there is a fee if they bring it in the house. I set up bed and cried. It was hotel hard. I had to sleep on my couch. I called at 5:45 am and no return call. I am surfing instructor for San Diego's Naval Hospital and a kindergarten volunteer physical education teacher; I really just want to sleep on a soft mattress. I went in after the morning session and the customer service representative suggested I could jump up and down on it for two weeks. That would get it to the preferred softness. She mentioned I have been told that... or I could buy one at Thrift store. If I return it I pay 79.00... where did the consumer concern go?

Mattress Firm had a no-credit option. The last place I tried to go to, they denied me. But the other place, I was able to work out a payment plan. I got a mattress and the sales reps were awesome. They helped me, were happy and had a great attitude. The delivery team loaded up the mattress for us and tied it down. The product has been good.

Mattress Firm’s sales rep was okay, but right now, I'm not happy with my experience. The mattress I bought is not as comfortable as it was in the store. We ordered the queen sized bed but the bed is not a queen size. It's more of a full-size. We had the tape on the mattress bed and by the measurements, it is a queen, but I don't believe that to be true. I wasn't satisfied with what I received. I probably would have used them again when we upgrade our living space but after this experience, I will not.

When I moved and needed a new bed, I bought from Mattress Firm. The sales rep knew what we wanted, was knowledgeable and friendly. Also, the delivery team did everything I asked of them. It was a good overall experience.

Mattress Firm was close by and I've seen their commercials on TV. I bought a queen size mattress and it was the pillow top. The representative did a good job with explaining everything and helped me without pressuring me into buying. Their selection was fairly good but I wasn't really impressed with how much they had in stock. It’s a small store and they had everything in the show room but they didn’t have anything in stock that I wanted to buy and would rather have brought home that night. They had to order it. But they offered quick delivery which was good. I’m satisfied with the service but disappointed with their stock on the end.

Mattress Firm was fantastic and they allowed me to try out many mattresses of different brands to find what I was looking for. Then I worked with a very nice person who helped me when I explained to her that my husband had a problem. We got some adjustable beds and I got to try both mattresses that we both liked. We got two adjustable mattresses with two adjustable bed frames. They delivered on time and helped us set it up. They also gave us a good time to test them out, though we didn't really need it. We gave them something extra because it's hard to bring mattresses in and out and able to fix the situation within half hour. Everything was sliding up to the wall, so we needed to put some sort of formation underneath the mattress, so it would not slip. They were cooperative. They're fantastic. We can sleep, and I would recommend them to anybody that wants to get another mattress.

We live near the Mattress Firm store and we just made our first purchase from them, two foam mattresses. The sales representative was fantastic. The way that they handle their business is professional and polite. Plus, they got us a good deal. They’re a great outfit. I recommended them to a neighbor who ended up purchasing two mattresses as well.

I was looking for a Tempur-Pedic or a Sleep Number, and then the guy in the store sold me on a Serta iComfort mattress and the frame. The sales rep was very helpful, but I don’t like the mattress. Also, I was upset with the delivery team because I paid a lot of money for this mattress and the guy dragged my mattress on the ground from outside, then into the room in the house. I caught him and told him not to drag my stuff and he’s got an attitude. The experience in the store was great but the delivery was terrible.

We’ve had Mattress Firm products for 10 years and recently, we got a bed that includes a base and a mattress. Their salesman had a good personality and he looked like he was working with us. So far, our experience has been okay and we have 30 days to make up our mind on the bed. The only thing that I don't like so much is that when I sit on the bed, it seems to sag a little bit. I’ll go back to the store and talk to them about that.

We bought two mattresses from Mattress Firm, but from different locations, one for myself and one for my kids. First, I bought a queen-size mattress. And the second one, I bought a full size. Their sales reps were very nice. They worked with us to get the one that we like. They delivered it to my home but charged me for it. The delivery guys did a good job. We had a pretty good experience except for when I bought the queen size mattress. I got the mattress and the boxspring, but because I don’t need the boxspring I have to return it and they told me that I got the box for free. So, though if I have to return it, I couldn’t get a payment back. But they gave me the free delivery. I’m just wondering why nobody told me that I was getting it for free. I thought I paid for both. That’s one thing which was not very clear. But other than that, my experience with Mattress Firm has been pretty good.

Mattress Firm had a mattress that I liked. The mattress is great and it's the best one for me and my wife. Everything went great with their sales rep except writing my address down incorrectly. The delivery driver had trouble getting to my house so they called me to ask what my physical address was and they were able to meet their window time. I’m going to try with them again.

My first experience with Mattress Firm was okay. I purchased in Bloomington, Illinois and I had a condo in Florida. They were going to deliver from the Florida warehouse and that went smoothly. But I've also had two bad experiences with them. Back in April, I purchased a mattress for my daughter for her new apartment in Nashville, Tennessee and paid for it in Bloomington. It was going to be delivered out of the Nashville warehouse. It's a gated community and I gave Mattress Firm specific instructions that they had to stop by the apartment complex leasing office and they had to get back to the apartment. The leasing office was going to let them in because there was nothing in the apartment. I had called three times that week making sure that this was all in order. My daughter and I were driving to Nashville and it was supposed to be delivered. We got to the apartment at 9:30 that night but there was no mattress. We had a thing on the door that said we weren't there.

Mattress Firm was having a sale so I went out and got a new mattress and some pillows from them. I had a very pleasant experience with the sales rep. She was very nice and I really liked her, and she advised me on what I would need. The delivery team brought my purchases in and set them up, so that was a good experience.

I bought two sets of mattresses and box springs from Mattress Firm and the sales rep was excellent and patient. I was impressed with the way he explained the whole store and the color coding. Then their team delivered to two different addresses on a hot day but they were fine. Mattress Firm is a reputable company and I would stay because of the customer service. Also, my sleep has been good since purchasing the bed.

There were four stores in our city and Mattress Firm was the one we went in. We looked at it and they had a mattress that we really liked for a good price. We bought a pillow top. The sales rep were really helpful and showed us everything in our price range that he thought we might like. We picked up the mattress in the store.

Buying from Mattress Firm was convenient since they were just down the road from where I live. I got a box spring and a metal bed frame from them. The sales reps really knew their stuff and I had a very good experience with them. I told them what I wanted and they sent me to the right location. Then I showed up with a truck to pick up my orders and the salesman helped bring these out. The products I received were exactly what I expected. They were of good quality and I haven't had an issue with them. On the whole, Bath Fitter had good customer service.

I had used Mattress Firm before and buying there again was the easiest for me. The sales rep Melanie went above and beyond, and she was the best. I bought a full-size mattress for my dad, which was actually a huge one because we had to put him into assisted living. But when we went to pick up the mattress, the store was closed and it should’ve been open. I guess nobody was scheduled to open so I got a hold of somebody in another store. They closed their store to run over to open the store that we were at. It was a good experience overall. My dad loves the bed and I recommend Mattress Firm.

I was in the market for a new bed because I moved out and my old bed was terrible. So I went online and was going to go with either Casper or Purple. I went back and forth trying to feel which one was better. While driving down the street, I realized that I will be buying a bed for $1,000 but I have no idea what it feels like. Then I looked up and to my left was Mattress Firm. So I went in and told the guy my price point and what my back is like and what I wanted to sleep on.

The Mattress Firm store was right up the road from my house so I'm familiar with them. Their price was good which was what made me purchase from them. The salesperson was nice, and he was knowledgeable about their products and warranties. I bought the mattress and box spring, which were delivered on time the next day. Also, the delivery team was courteous. They set everything up and took the old mattress as well.

I got a defective mattress from Mattress Firm. I told the manager about it and he said I can return it and they'd give me a full refund. But I had to wait until my salesperson came back to work as the salesperson was out that day. After a couple of days, I called back and the salesperson told me I cannot return the mattress. I told her that I’ve talked to the manager and he said okay. But then the manager said no and the salesperson said I cannot return it until the 30 days was over. I understand that the 30-day policy is for the customers to really try the mattress out first and get adjusted to it.

It was my first time going in Mattress Firm and the guy was so helpful. I got the mattress box spring. Their customer service is really great and the representative was wonderful and made everything easy. When I got it all set up then the mattress sagged and the box springs squeaked so Mattress Firm replaced it for me which was unbelievable because I didn't realize it at the time but our clearance mattress which is void of the five-year agreement warranty. But they have stood up and got me a replacement and I wanted it. It's the same bed but totally different. The box spring doesn't squeak and the mattress isn't saggy so it was great. The team delivered the second time and they were great in and out however the first delivery was not so great.

I needed a mattress and Mattress Firm’s prices were low. It was my first time buying from them. I went in and they didn't have what I needed. The reps told me that they'd have more stock the next day but they didn't. So, the communication was rough and I was a little frustrated. It was fine, though, after I picked up the mattress.

Mattress Firm was like a local store and I live near them. I bought my adjustable mattress from them. Everything went smoothly with their salesman, who was knowledgeable. Mattress Firm is a good choice, and I would go back.

Mattress Firm was down the street which was why I bought from them. The sales rep was good and helpful. I've had no follow-up after the delivery but we've been fine.

We bought a mattress from Mattress Firm many years ago and we recently got a pillow top mattress from them as well. Their sales rep was very helpful, knowledgeable and patient with us while we made our decision, and their delivery team was awesome. Our experience with Mattress Firm was very easy.

The sales reps at Mattress Firm had a great personality. They were not pushy, they took their time and let me try the mattress out. They were very positive into negotiation in trying to find the one I want at a price that I want. I bought one mattress for my wife and me and another one for my daughter. However, we ended up being very unhappy with the mattress that I bought for my wife and me. It gave us extreme back problems so we went back to them. We had 120 nights to return the mattress and we literally went on the 120th day. The dude pulled up, he remembered us and told us he'd find us a different one. He made that the easiest transition ever. We've swapped off to another mattress which we've been on for about a month and a half and it has been working well. Overall, the sales rep was excellent and I appreciated his experience and time. I'd definitely deal with them again.

I had a nice time at Mattress Firm. They have good customer service. I got a mattress and a Yeti cup there. Also, I have a good discount on my next mattress. At the time, they had a good sales going on. Their sales rep was good and very knowledgeable. I had a great experience. The delivery went fine too. The guy who came was confident and very proper. I’m happy with Mattress Firm and I’ll recommend them.

Mattress Firm is close by and I purchased all my mattresses from them. I like their customer service. The young lady helped us when we went in and said that we had some issues with our mattresses, and she gave us a 1-800 number. Their customer service is usually how we like them to take care of their customers. And also, the products there are really good. We sleep better with the mattresses we got from them. The delivery process was great. They called on time and made sure that we knew when they were coming. They also sent an email after seeing that it was delivered and that everything went out fine.

Purchasing from Mattress Firm was crazy. We ordered the mattress online and we took screenshots while we were ordering because we didn't have anything. They didn't even email us of any transaction detail. Also, the mattress was going to be delivered that night but someone called an automated system saying that it will be delivered the next day. And when it was delivered, no one was here and the Mattress Firm reps went back with it.

I got some back issues, we've looked at several places, and then we decided to try Mattress Firm. Their reps were very helpful. I got the frame and the king-size bed with the lift but we returned it because I still couldn't sleep, plus the mattress was damaged. I picked it up without any problems but it had a tear in it when it was delivered. So, they picked it up and brought us another one, and it's been good. We now have a queen-size bed but it's not working for me yet and I still have not gotten to sleep in it. Nonetheless, it’s very soft and comfortable.

I considered the price when I purchased from Mattress Firm. We went all out and got a king size mattress with the bed topper and the frame, the box spring and got the whole smash. There's everything to fly around the room. The representatives had been great except for the girl who had no sense of humor. The delivery guys were super, they put their little booties on and they put out that little red carpet, didn't scratch anything and took all of the old stuff away that we didn't want. Couldn't have been better. I told everybody and my brother, "If you need a mattress, I got a guy from Mattress. They gave us what I think was a super deal. We're very happy."

I purchased a queen bed and a king box spring from Mattress Firm. The sales rep was very good and polite, and I picked up the items from their warehouse the next day since it was easier than having them delivered. Everything with my overall experience was great. Also, the bed is perfect and its support and quality are good.

I had gotten a Tempur-Pedic from Mattress Firm but I took it back. It wasn't that comfortable so I got a pillow top mattress and I like it a lot. It is wonderful and very comfortable. I have arthritis on my back and it helps a lot, and I've been sleeping well. Also, the people at Mattress Firm were helpful. They were great and very professional. They're a good firm.

I was recently affected by a fire on May the second of this year. The company, my renter's insurance, Safeco Insurance, decided to go through Mattress Firm. We got a twin mattress and box spring and a queen mattress and box spring. The mattresses are very comfortable. We've had it since mid-July. I still have a lot of anxiety going on from the fire, but when I do get sleep, it's just the best sleep in the world and my son gets better sleep than me. We have no complaints.

I was shopping around and a Mattress Firm store popped up next to me. I went there and checked the mattresses. I wasn’t planning to buy anything that day, but the lady offered me good deals. She wasn’t pushy, she just made me interested with the deals. I bought a mattress and we had it delivered the same day. Like at the store, I also experienced good customer service from their delivery guys. I’m happy with my purchase with Mattress Firm and I recommend them. Now, I have the most comfortable mattress I ever had. It’s really good and my wife likes it too.

I got the mattress, box spring, six pillows and a silk top like a cooling thing from Mattress Firm. They were all good. However, there was something they forgot to put on when I bought it there. They called me when I left and the guy said he was just going to do the charge and send the receipt with the one who will bring the mattress. I asked the guy who brought the mattress about the receipt and he told me that the other guy was going to mail it but I never got the receipt. But besides that, everything was perfect. The delivery team didn't take long and came right away. They did a good job and took the old stuff out. So, it was nice and clean. Since having the mattress, I sleep good at night.

I knew somebody that works at Mattress Firm and I liked their bases. I had a great time with the sales reps. They answered all my questions and were able to help me find what I needed. I got a motion base and a mattress. The first delivery team thought the motion base was broken even though it wasn’t, so they didn’t deliver it. But the second group was awesome. They were able to help me figure out how the motion base works. The bed looks nice and comfortable.

I bought two mattresses from Mattress Firm. I had a big problem with the first one, a single box spring mattress with the frame for my grandson, because they told me they were going to deliver it and then they kept giving me the runaround two days before we got it. They told us it was going to be delivered on a Saturday. We waited, and waited, but they never came. Come to find out they delivered it to the store in Branford where they sold the mattresses from instead of bringing it to our house. I was pissed because we had moved everything out, and we were waiting for the mattress. That put my grandson out because he had no place to sleep because we needed the mattress. Also, it was like I was rushed by the sales rep. But they did what they had to do to make me satisfied.

I was moving and needed a queen size mattress quick and since Mattress Firm was right around the corner from me, I went in. When I was there, there was a mattress at $199 and it wasn't good at all. There's another one for $300 and the sales rep said it's the one that most people buy and that it's a good mattress. I sat on it but it wasn't comfortable. The prop that they put on it was terrible. Then I paid $500 for a mattress that I thought would be comfortable. It is thick enough to fit on the platform bed which was perfect. The top worked out good, but the mattress is awful and I hate it.

The Mattress Firm sales representatives were very kind and showed everything I needed. I bought a queen mattress and had it delivered to my house. The delivery guys dropped it off, and they were fantastic. I am very satisfied with my purchase. It was very easy and affordable.

We went into Sleep Train before they became Mattress Firm and it's the selection and the person I was working with that made me return. This time, we bought a mattress, a box spring, and an adjustable base with mattress. What we bought is not exactly a European king, but it comes with two box springs, and one of them came damaged. They replaced it, but when the second one was delivered, the delivery guy destroyed it. So we had to get a third one delivered and that was a headache of headaches. The delivery people were horrible.

Mattress Firm was the closest mattress store to my house. I bought a mattress from them and the three sales rep who I had an experience with were all nice. The delivery team did the job in 29 minutes. I got a really good mattress and the price was reasonable, but one can buy a better mattress for 50% cheaper. I paid $6,500 for my mattress, and I found a store that would sell me a mattress of comparable goodness and a base of a considerable goodness for about $3,500. That’s a $3,000 difference.

I bought a queen size mattress, box spring, and a bed frame from Mattress Firm when a friend of mine brought me there. The sales rep was very nice and then we shipped it home and my husband set it up. The product was comfortable and I'm satisfied. I'd recommend Mattress Firm to my friends or anybody.

Mattress Firm was the only game in town and we have ordered from them before. We live in Bridgehampton in New York City but we wouldn't consider going anywhere else. Al, the sales rep, was fantastic in the ways they offer. Also, the delivery was perfect and the guys were great. We got two King size beds and a Queen size firm bed and we're happy with them.

I bought an adjustable base and also a Serta mattress. The sales representative was fine, very informative and nice. When I didn’t get accepted for the amount that I was purchasing he went out of his way to try to get me accepted through another way to get the adjusted product I wanted. However, I decided I wanted to return my mattress because I needed something firmer. Also, over $1500 for the mattress was not worth it. I’m going to try to look for a something cheaper. But the rep told me that, unfortunately, I couldn’t return the bed but I can exchange it for anything else. And he said, “Just look around and then call me.” I have no other option but to continue to stay with them. So I'm no longer pleased because I felt misled.

Mattress Firm was right next door from where we purchased our bed so we purchased a box spring and mattress from them. Their sales reps were good and we didn’t feel they were too pushy. We picked the box spring right there at the store, but the mattress they have is closer to our home in Sherman, Texas so picked it up there. Overall, we had a really good experience with Mattress Firm and we had absolutely no issues picking up our purchase.

I would recommend Mattress Firm. I had good service from them and their prices seem fair. I liked my salesman. He was very professional and he did a good job. He uses the product too, so he made recommendations. I ended up getting two sets of mattresses. One was a Tempur-Pedic. I had a very good experience with the delivery, however, the Tempur-Pedic that came was a floor sample and it had a stain on it. But that problem was handled and the mattress got exchanged.

Mattress Firm was close to my house and their advertising always seems cool. I purchased a mattress from them. Their sales representatives were polite and very nice. But I ended up returning the product and doing a dispute with my credit card company because they sold me a mattress that's supposed to be in stock. And it turns out they didn't have it in stock. I also had to call multiple times to get any updates because they didn't even bother calling me.

Mattress Firm has great people and product. My wife bought from them before, and this time, my father-in-law purchased a mattress. I went to their store and the service was amazing. The rep was very helpful too. The mattress was delivered to us within the time frame that we talked about. The delivery guys were in and out, and they took the old mattress, so that was pretty good. The mattress we got is good as well. Everything went great.

I looked at several places and Mattress Firm had a big selection. I needed a bed in a hurry and the other places I looked at, their delivery will take a week or two and I couldn't wait that long. Mattress Firm was able to deliver within a day or two. I got the whole bed that included the mattress, box spring and steel frame. They got one of those frames that are off the flooring and can move that they call enhanced frames of some type. I also got a pillow from them.

I've been happy with Mattress Firm. I purchased a king and a queen mattress from them. The manager was very easy to work with and was very friendly. I didn’t know exactly what I was looking for, so he steered me in the right direction and helped me figure out what I needed. The delivery team brought one of the wrong box springs the first time, but they took care of it and brought the right one out the next week. Everything was as I expected as it should be. I'm satisfied.

Mattress Firm is the store closest to my house. I purchased a Serta mattress and box spring from them. Their sales representative was amazing. He was personable and very knowledgeable. Overall, I’m very satisfied with my purchase.

We were looking for mattresses and I had to go and buy them over at Mattress Firm in Vancouver. They were twin size, extra-long Beautyrest mattresses. The sales rep was a nice guy and he listened to my needs. He didn't seem pushy and he gave me a lot of information. However, we're having trouble with one of the mattresses. My wife's is a medium and she's heavy set and it seems like the mattress is breaking down. I went back to the sales rep to talk to him, and he said, "try it for a month and then let me know".

I had a really good experience with Mattress Firm. I got a queen mattress and it was my second purchase from them. They’re just nearby and their rep was really welcoming, attentive and knowledgeable. And the delivery was really prompt.

We live in New York City and we have a place in Telluride, Colorado, where it seemed like Mattress Firm was the best place to go. The sales rep was a great guy. He was very friendly and helpful, not pushy but very knowledgeable and professional. I got a king size mattress and box spring, and it's an improvement that's given a more comfortable sleep. The only problem was they delivered the wrong box spring, so we had to wait a few days for them to come back and fix it. It was a bit of an inconvenience but it was well managed and we were able to use the mattress with the wrong box while we were waiting. They didn't get offensive, they just said, "You're right. This is wrong, we'll fix it." It took them a little while because of the long trip for them to drive to drop off the box spring 'cause we're in Telluride, but they did fine. That was an example where they could have screwed things up and they fixed it. It was a comfortable experience.

My first time to purchase from Mattress Firm was a quick, easy, and good experience. They came up first on my Google search. Their sales reps were friendly and I got a bunkie board for my daughter’s bunk bed. I picked it up from the store and it’s been doing its job since we’ve had it at home.

I went into the Mattress Firm located in Edwardsville (Gateway Shopping Center) two times this past week. I had a lovely experience with an associate named Lisa **. She was extremely knowledgeable about what my family and I needed to satisfy our sleeping comfort. Very kind and caring. However, my encounter with the manager Eric ** was absolutely horrendous. The moment we walked in the door, he was taking a personal call on his cellphone with his feet up on the desk like we were coming into his home. All he did was glance up at us and rolled his eyes as we walked into the store. Keep in mind we never met this man formerly. We were testing out different mattresses without any assistance for a good 15 minutes before another gentleman named Alan ** came over to help us. This man was very pleasant, and was clearly stressed out by the so-called "manager" ordering him around like he was his slave.

Mattress Firm's location was convenient for me and the young man that helped me was very nice. Their products are great. I bought a queen mattress a couple of years ago for my son, then I got another queen mattress for myself which I really like. I also bought two twin Tempur-Pedic and non Tempur-Pedic type mattresses for my kids. I got four box-springs, too and once I bought a pillow. Everything was as expected.

We needed some mattress and box springs. Mattress Firm has several outlets in our area that we thought they must be doing something right if they have more than one place location here. So, we stopped by to see what they had. The sales rep was good and honest. He wasn’t pushy too. Sometimes, a person will want to sell expensive things so they can have more profit, but the rep steered us towards something more economical. We purchased a Stearns and Foster floor model that Mattress Firm was going to be phasing out. It is a mattress in a box type and has an electronic base that could adjust the legs and head position of the mattress.

Mattress Firm was the only one that carried Kingsdown. Their representatives were very helpful and answered all our questions but were not pushy in any way. So far, the product I bought has been fine, comfortable as we were hoping.

Mattress Firm's sales representative was good while their delivery team was awesome. I needed a bed and purchased a semi firm traditional spring bed from them. The bed was a little bit stiff at first, but Mattress Firm was awesome.

We decided to purchase from Mattress Firm for the second time and we're happy with what we got. The salespeople were knowledgeable and able to answer my questions. Plus, the delivery was an easy experience.

I went and purchased a $2000.00 mattress from the company and I set it up for delivery that Sunday. The sales associate was extremely nice and really went above and beyond to make me happy. I have no issues with the sales associate. The Saturday before the mattress was to be delivered I received a call that the mattress wasn't in and they needed to reschedule. I felt I was extremely understanding and really needed a mattress so I was willing to cancel a trip for a bachelorette party to get my mattress (I really needed a mattress). I scheduled the delivery for the next Saturday.

We recently bought a high end memory foam gel queen mattress from a store and was promised by the manager while making all payments that the mattress delivery personnel will deliver a bed frame (we paid for it) and help us switch the old mattress (again we paid for the services). I am 36 weeks pregnant and had old in laws receiving the delivery, hence I requested the service. On the day of the delivery the mattress people did not bring the bed frame and dumped our other mattress in the guest room, promising they will do when they return with bed frame, which again required a phone call to the store.

I recently moved down to Florida and needed a mattress. There was a Mattress Firm nearby so I went in and got a mattress and the adjustable frame. The sales representative was a very nice guy, knowledgeable and did me right. I got a mattress called Kelsie and it conforms to one's body but I'm not getting accustomed to it and I'm not sure it's something I'm going to be able to be comfortable with. I might return it and swap it for a different mattress. Also, the pricing is still high for me.

Mattress Firm has a 100-day guarantee and I got two sets of king-sized mattresses. Dealing with their sales rep was generally good but the process was confusing. There were specials going on but it was fine. Then the delivery team set up the bed and showed me how to use it. My experience with Mattress Firm has been satisfactory.

I bought a regular mattress, and then we got a twin and a full mattress for bunk beds at Mattress Firm. Their sales rep was great. She was very helpful in narrowing down what we were looking for and then scheduled a home delivery. The people that delivered the mattresses hauled away our old mattress and then put the other one in our garage and that was good.

We had a great experience on the last mattress that we purchased from Mattress Firm so we bought from them again. We recently purchased a queen-size mattress and a bunkie board, and their sales rep was phenomenal. I went in the store and knew what price range I wanted, and he was able to work with me and help me find the exact mattress I was looking for. He also answered the additional questions I had. The delivery team was on time and they were courteous. It was a great experience from start to finish and the products we purchased are holding up real nice.

Mattress Firm Stratford Ct. 06615 - When we went to buy this mattress, we were met by the most accommodating, knowledgeable sales manager Anthony. He explained that he had some great deals on close out inventory. We ended up with a 3300.00 dollar mattress for less than 1000.00 dollars... Delivered! We were very, very pleased at saving 2580.00. Anthony and Amber were extremely knowledgeable and helpful, with our purchase. We can't thank you enough. We will be back for future purchases, for sure!! GREAT JOB!!!

I bought a mattress and they don't not give you the best deal. I found that Mattress Firm and Progressive Leasing are the same. They are crooked, and don't tell you one price when you get the paperwork it's a another. I also had a problem with the mattress and had to pay for the inspection which is awful.

I was going to dinner a couple of doors down and I saw where Mattress Firm was. I decided to check them out and I'm so glad I did. Everybody was saying that I have to get Tempurpedic, but Mattress Firm does not carry it. I bought a queen sized Serta iComfort and it's adjustable for the head and leg part. It's wonderful and an absolute heaven. Also, the sales rep was such a doll that I brought my friend back in with me and she also bought the mattress bed.

I bought a Sleep Experts mattress and an adjustable frame and I sleep much better since I got it. I didn’t realize how big a difference the mattress made but it does. I don’t use the adjustable arm as often but I love the mattress. The first guy I dealt with was very nice but I felt he was just trying to sell me something. I had bought a king mattress at first, and then I wanted to exchange it within the window. When I went back to do it, I dealt with another guy and he was very helpful. He just let me do my own thing, was there to answer questions when I had them and provided a recommendation. I really enjoyed working with him. The delivery went well. They were mindful to cover their shoes when they came inside so as not to leave any scuff marks. They were quick and fast, and they took all their trash with them.

We were shopping for a mattress. We had left another store and Mattress Firm was just a couple of streets from there. We liked their price and the people who helped us at their store were knowledgeable and friendly. The first rep we interacted with was already helping another customer, so somebody else came over and helped us. We got the massager, an adjustable base, and a pillow. The items were delivered and the team was good. They knocked our doorbell off the wall, but the guy fixed it. So far, we’ve been very satisfied with our mattress.

I visited your store at 92 Ferry Street Newark, New Jersey. The sales person Mr. ** treated me with respect and was very cordial. He assisted me with great information while helping me choose the most appropriate mattress for my need. I write this review to congratulate him for his openness and honesty while serving and assisting me on this day Wednesday August 30, 2017. Thanks **.

Purchased mattress on 8/23/17 to be delivered on 8/30/17. NO CALL night before which was promised. They didn't have my address at all for delivery. NO CALL on day of delivery. NO apology from David at San Diego warehouse. NO delivery tracker information. NOTHING went right for delivery and EVERYTHING went wrong for delivery.

After a week of trying to fix the issue, they came to my house with the boxspring

Since I’ve had a past history with Mattress Firm, I decided to buy another one from them. This time, I purchased a pillow top mattress. The sales representative was very polite and knowledgeable of the product and gave a recommendation on which one I should go with. The bed that was delivered was very comfortable and my daughter enjoys it. I had a great experience with Mattress Firm and I definitely have recommended it to other people. I hope that they don’t go out of business.

I am an international student here in Chicago and I needed a mattress. I looked around and Mattress Firm's name is all over the place. It seems very convenient that I can just stop by the store and get a mattress. Their representative had been very helpful and friendly. I bought two mattresses and I like them. Also, the price is a little bit higher than others online but it’s still affordable.

The salespeople at Mattress Firm were excellent. Both George and the lady we spoke to were knowledgeable. I was embarrassed to go back three times but they took care of it. The first mattress I bought from them was $2,200 but that didn't work. I slept on that all right but my wife didn’t. So we got another one that's supposed to be a little firmer. Laying on it was okay, however, the bed has coils in it and it's supposed to have a cooling sensation thing that keeps the bed fairly cool, but that's not happening. They're cheating their customers.

My daughter spent $500 on a memory foam mattress in February 2017. In June she noticed a dark spot on the bottom of it. She called the store where she purchased, they laughed, asked her to send pictures, then said “We can't help you because you’re just outside your warranty.” Mind you, they failed to mention her 10 year warranty. So she sprays it with a combination of bleach and water and dries it in the Sun. Not any better, but bigger stain and wet. I called customer service, spoke to 3 people. The first one tells me the warranty was VOID because she sprayed it. What was she supposed to do?? Your laughing sales people were NO HELP. Then I get a higher up named Peter who said he would send us a 20% off coupon and have the store management team reach out to us within 48 hours. Guess what... didnt happen either. I will never shop this store again. Bad products and awful Customer Service.

I bought a cooling mattress in queen size from Mattress Firm. Their sales representative was awesome. The mattress was okay. It was cold the first few days, but after that, it seemed that the mattress was no different. I had it for about 40 days before returning it. The returning process was pretty easy though.

I needed a new bed so I got a pillow top bed from Mattress Firm. I also have the frame and the box-spring. My experience with the sales rep was very pleasant. Since I had the bed delivered, I sleep well at night. It's been a good experience.

This was my second purchase with Mattress Firm and the first one was a year ago. They’re conveniently located and their sales rep was informative. She pointed me in the right direction and it worked out. As for the delivery crew, they were good. I got a regular king sized mattress for my second purchase. It’s a nice bed and very comfortable. I’m enjoying it.

I liked Mattress Firm's financing availability. It's my very first purchase from them, and I got a California King Bed. The sales representative answered all my questions and responded to anything that I needed. He gave me updates and contacted me to see where I was in the process. He was very thorough and professional.

I purchased an adjustable split king bed from Mattress Firm and we love it. The sales guy was great. He’s nice, helpful and he figured out a solution for getting what we wanted.

I bought from Mattress Firm about ten years ago and recently got the Serta mattress from them. Their sales rep was very personable and the mattress has been great. It’s adjustable and very comfortable.

My wife and I purchased a Carolina mattress from a Sleepy's store a few yrs ago. The mattress company has unfortunately gone bankrupt and the store joined with Mattress Firm. We are not heavy people by any standard. I am 160 lbs and she 100. The firm mattress we purchased with hopes of helping with back injury pain has developed valleys on both sleeping areas. Only the center of the bed has maintained its shape and firmness. When she contacted store she was told we would only get a 300 dollar credit. At this point we are on a tight budget while I am awaiting back surgery and out of work. So it's a catch 22. I cannot get any relief or sleep nor am I able to return to work in the condition I am in. Is this how mattress firm treats veterans who have given their physical abilities to their country?

Mattress Firm's sales representative educated us on the materials and their overall product. She was really helpful, explained what’s new and asked us what kind of fit we wanted. She gave us a couple of selections that fit the parameters and we tried them. We were quoted four or five different beds on that day and we ended up selecting the queen bed within her recommendation. We got it delivered which was easy and it came in five minutes. The delivery crew put it together and it's up and running. I’m okay with it but my wife loves it. I would recommend Mattress Firm.

I had to replace my old mattress which was over a decade old and I wanted to get a bigger bed. I bought a Mattress Firm Serta king-size mattress because their location was closest to my home. The sales representative was great, patient while I tested out all the different product lines and very knowledgeable. And when the delivery guys set the mattress up, they were really quick and very professional. I have the mattress for over a month now and my sleep has definitely improved. Overall, I felt like people from Mattress Firm were consistent from purchase to the end of delivery. They showed up when they said they would. But I ended up spending $2,500 and the mattress could have been cheaper. I have no complaints though and it was worth the investment. It’s been over a month and I’m very pleased with it.

The Mattress Firm sales representative was a great guy. We liked how he brought us around the store. Everything went smoothly and we bought a mattress right then and there after an hour talking to him. The mattress is awesome. I love it and I'm sleeping well now. Everything was great and I’m glad we went to Mattress Firm.

Kyle our salesman at the North Dale Mabry store sold us our new bed a week ago and it was delivered the next day on Sunday. Delivery guys set it up and were very business like. What a bed, my wife and I have never slept better. Visited Kyle again today to order another set of DreamFit sheets as the first set is very comfortable. We highly recommend Kyle and Mattress Firm as the product was explained well and performed as it was explained it would. Everything we were told as far as delivery was true down to the order placed with the manufacturer for the first set of sheets that was delivered in three days. Great service and wonderful products.

I had surgery and my back was messed up so I needed a new bed and Mattress Firm had a good deal on one. I got a therapeutic bed and the salesman was really helpful. I've had the bed for two months now and with it I can sleep all night.

Mattress Firm's sales representative was excellent and we ended up buying the BlackIce Scarlett. I liked the way it felt when I laid on it and I love it now that it’s been in my home. I also ordered two pillows but they only had the ones on the floor, so they set up for me to pick up at another location and as soon as I walked in, there was a lady who was purchasing. She went on and on and raved about it. And to go to another location and see somebody who was purchasing something that I purchased several times before, said a lot to us about the product. It was a very good experience.

We had bought from Mattress Firm before in another state. More recently we bought two queen size mattresses and frames and I had an excellent experience. They were fantastic. The sales representative had floor models that were on sale and floor models that we wanted but wouldn't be in fast enough. He gave us a deal on another mattress in the warehouse that we got right away. Somebody came and set up the mattresses and they were courteous, quick, and clean. The mattresses went beyond our expectations and we're very happy.

My parents purchased 2 sets of Serta Iseries mattresses from Sleepy's (for about $3000) and within 2 years, one mattress is sagging and one is warped/sloped. After purchasing the home inspection kit (a string with a washer on the end of it!) for $30 and then having to pay $40 more for someone to come out and look at them, Mattress Firm gave them a $495 store credit for one mattress and said the other wasn't sagging enough to be replaced (when, as stated, the problem wasn't sagging).

I like Mattress Firm. My whole family buys from Mattress Firm which was then called Sleepy's. I purchased a mattress and box-spring on the 4th of July. I was supposed to get more special sale because of the holidays. It was supposed to be $762, then I changed the mattress to a pillow top and the guys raised me up some more money. I said, "Well, what happened? I'm supposed to get the sale?" But my daughter said, "Mommy, leave it alone because I paid $1,000 for my mattress when it was Sleepy's." I'm paying it. I received my bill today and I pay them monthly. I had it delivered and they were on time. I'm satisfied with everything. I will share with other friends that the mattress are guaranteed.

I needed a mattress and Mattress Firm is close to my house. I got a full-size mattress and I like it very much. It's the second Mattress Firm product in my home. The sales guy was excellent because he helped me pick out exactly what I wanted and he went through the whole process of getting the right firmness. He was very friendly and very helpful.

It’s my first time purchasing from Mattress Firm and I thought of going with them because of convenience and location. I bought the queen mattress and the box spring but I didn't get a bed frame because it wasn't offered. I learned that the customer has to ask for it and I didn’t enjoy having to go back and haggle with the salesman to get a bed frame. I also remember waiting an extra hour for the delivery team to show up. They couldn't even call to tell me they were going to be that much later. The products have been good but the service part of my experience with Mattress Firm has left a little bit of a taste to my mouth that I might try somewhere else.

Mattress Firm overpromised and underdelivered. We got a memory foam, split King with an adjustable base. The sales representative was very nice and attentive. However, I didn't like that he acted like he was doing us this big favor with a discounted pricing on the adjustable base. Somebody else came in and said something about it advertised or, "We heard that you guys are offering this whatever discount for adjustable base." And he said, “Oh, yeah. Absolutely.” So, it was something that was available to everybody. The rep also said if we ordered or if we got it before two o’clock, then we would be guaranteed delivery the next day. So we took time off, prepared the room, did everything, only to get a phone call saying that it’s not available. It was late when they called and there was nothing to do, no time to change everything. But I loved the delivery guys. They were the nicest, respectful people.

Purchased a mattress here due to our old one being a couple of years old and just starting to get a little uncomfortable. First thing me and my wife saw was Mattress Firm. They come out on the radio station I listen to all the time so I said, "What the heck. Let's see what they can do." Upon arrival everything is great. Obviously they want money from you. Found the perfect bed within 30 minutes, purchased it that same day 8/05/17. Bed would be delivered 08/06/17 which was great time. Upon purchase salesman was great, very helpful with everything. Upon arrival of mattress I had to hurry and leave due to a family emergency so I didn't have time to go with a white glove over mattress to ensure everything was perfect. 08/08/17 finally got to try out mattress.

I needed a mattress and I went with Mattress Firm since I had bought from them once a few years ago. Everybody at Mattress Firm was super-dupity and they helped me and my wife a lot. They walked through it with us and told us about the price of their product. I got a mattress and a box spring, and the mattress is a little higher but after I got on top of it, it's perfect. I'm very satisfied with Mattress Firm's help and their product. I would tell my friends to go to them if they need a mattress.