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Luma Sleep
Luma Sleep
Overall Satisfaction Rating
4.78/5
  • 5 stars
    43
  • 4 stars
    6
  • 3 stars
    2
  • 2 stars
    0
  • 1 stars
    0
Based on 51 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Luma Sleep

ConsumerAffairs Accredited Brand

Luma Sleep is dedicated to helping its customers sleep happily ever after. Luma Sleep is an online luxury mattress company that provides its customers personalized comfort choices before and after they purchase a Luma mattress system. Luma’s unique 2-piece slumber system mattress provides customers the ability to have a free comfort exchange if they decide the bed is not perfect for them. 100 night free in-home trial; 15 year warranty. Visit our website today to learn more!

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Last updated: Jan. 26, 2018

84 Luma Sleep Consumer Reviews and Complaints

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Verified Reviewer
Original review: Jan. 26, 2018

I bought a mattress from Luma Sleep and it is good. I put it on the mattress frame and it has been working as expected. The other online companies don’t have hybrid beds and they have mostly foam mattresses. And I didn’t have springs in my old bed. I sleep a little better in my Luma Sleep mattress. I like it and it is something I’m more comfortable with. Luma Sleep is a nice company.

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Verified Reviewer
Original review: Jan. 21, 2018

We needed a topper for the kids' Trundle bed. The person who recommended Luma Sleep's topper said that the quality should be very good so I bought a 3-inch latex topper. We had bought a different topper from Costco before and we returned it due to the chemical smell in the beginning, but with Luma, I didn't experience any of that. We really like it and it is comfortable for my two boys. I would tell others that I had a good experience with Luma Sleep and that they should try it.

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Verified Reviewer
Original review: Jan. 10, 2018

I slept on my Luma mattress for a couple of days and I’m really happy with it. It's a $600-mattres which after doing my research on it, I decided that the make of it was the best for my purposes. The delivery took a week and a half.

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Verified Reviewer
Original review: Jan. 2, 2018

I was in the market for a mattress. I was doing a lot of research about the different types of mattresses and I decided on wanting to try latex. Luma Sleep was one of the few companies that I found that had Talalay latex. They also had a more reasonable price and return policy than some of the competitors. We had a traditional spring mattress before and the Slumber bed we got is a significant improvement from it. Our new mattress is more comfortable and we are waking less from each other getting in and out of bed. We also went from a queen to a king so that makes a difference too. I really like it.

However, I had some frustration with the ordering and delivery process because it said on the website that it should take about two weeks. It ended up taking over a month and I had to chase down the delivery company. I did have someone from Luma’s customer service that helped me follow up with them but he couldn’t expedite the process. He also said something about giving me a partial discount that he was going to negotiate with the shipping company but I haven’t heard a word after it was delivered and I haven’t had the time to try to follow up with them yet.

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Verified Reviewer
Original review: Dec. 27, 2017

I purchased the Sleep System for the mattress with the topper, pillows, and bedspring from Luma Sleep. Unfortunately, the frame came broken, but when I contacted them, they fixed it as quick as they could. They even refunded me back the money because of the hassle, so that was very appreciated. They had the best customer service. They believed me when I said there was a problem and they had the willingness to solve it. The Luma is much better than my old bed and it’s much plusher and soft to lay on. The bed is very comfortable and fantastic. My mom actually laid on it and I recommended it to her.

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Verified Reviewer
Original review: Dec. 22, 2017

I was going to buy a mattress with the coils in it but then Stefano recommended, through the chat, that we get the regular Luma Sleep mattress with all-foam. That was after I told him our weight, which is embarrassingly high. And then, the delivery took an entire month; a lot longer than I expected. An email from them said to call them somewhere in Minnesota and then when we called they told me to call Empire here in Philadelphia. At one point I called Empire because I thought it had come in and they said, “No. It hasn’t come in yet.” My tracking said that it did come in to Philadelphia so I assumed that that meant it had come in to Empire but I guess Empire has to go pick it up. But it’s okay.

I’ve read reviews and I was concerned that maybe this Luma was going to be too firm but it really wasn’t. It was softer than I anticipated and I liked that. And my husband, I’ve been asking him if his back still hurt when he wakes up because that was the determining factor for him. And he said, “Oh no. Not much. Just a little bit.” So, he’s beginning to like it too. Our new Luma is also much better than our previous bed. It was a Sleep Number that we had for twelve years. It was good but obviously, I didn’t want to get another one. I’ve recommended Luma to my sister who lives in California and I sent her the link through my email.

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Verified Reviewer
Original review: Dec. 11, 2017

We were looking for a latex mattress online and then we saw Luma Sleep. We like that the latex has more longevity than some of these other materials and that the top layer is interchangeable. We like the way that their system works. We got the Luma Sleep All-Latex Slumber System in a king. We’ve been through five beds this year and so far, it’s been the best one that we’ve had. We had our it for a few weeks now and we’re leaning towards keeping it. But we’d like to try the other plushness level. The mattress was a little too hard so we called for an exchange. They kindly sent us two different toppers to try.

We haven’t gotten those in the mail yet but so far, their customer service and our experience with them have been great and we’re 90% happy. But the thing that I’m impressed with the most was that they were really trying to make us happy. We asked for a soft pillow and the guy on the phone said he would send us two to try in two different levels. It came with the firm pillow and they told us to keep the extra one.

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Verified Reviewer
Original review: Dec. 4, 2017

My granddaughter had outgrown her old mattress and she needed a good mattress. She had been sleeping on a crummy, old, broken down mattress that everybody agreed was long past its useful life. Her parents were struggling with the decision on what kind of mattress to get. I stepped in and told them that I would take care of the matter. It gave me a chance to make my granddaughter feel special and get her a mattress that she's going to have for years.

I used to be with the predecessor company of Luma Sleep and I was very pleased with the Performax brand of latex mattress that was manufactured by this latex mattress company, and I was assured that the construction of the Luma Sleep mattress was essentially identical to what I was used to with the Performax mattress, so that was what sold me to getting a full-size solid, latex mattress for my granddaughter from Luma Sleep. I got it as a birthday present for her and she thinks it's awesome. It's an expensive product, but I got some discount on the price and it's good value, being as superior as it is and given that it's going to last as long as it does.

The Luma Sleep mattress I purchased arrived as expected and it was a challenge to get it up to the second floor, but it was amazing to unwrap and the end result was exactly what I hoped for. I was extremely pleased with my overall experience with Luma Sleep. I’ve already recommended them to a friend and we’re going to be buying another Luma Sleep mattress for another friend before the end of the year.

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Verified Reviewer
Original review: Dec. 1, 2017

Luma Sleep had the best reviews and information coming from the public. They also have the type of mattress that I needed for my back, so I purchased the mattress and the top that comes with it. When Luma Sleep did my White Glove delivery, they didn’t take the mattress. But they already offered to come out and get the mattress since it was overlooked and I paid for it. Overall, my experience has been good. They're trying to resolve the issue and I'm waiting to hear back from them.

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Verified Reviewer
Original review: Nov. 27, 2017

I was doing some research when I learned about Luma Sleep from a website called Mattress Underground. Luma is listed as one of the bed manufacturers that actually publish and is open about what the construction of their beds were all about, as opposed to the major manufacturers. Luma was also rated well by Mattress Underground in terms of the type of materials that they use and the durability. So, I bought a hybrid latex bed from Luma and I have been sleeping better since using it. They delivered it and setting it up was really simple. All of these online mattress manufacturers now have a special machine that compresses everything and bumbles it up. So when I got it, it seemed like a very strong shrink wrap, rolled up type of configuration. I just cut the wrap and the mattress opened itself up. It took about 60 seconds and it was done.

Their customer service was also terrific. If I have any questions, they have a chat box that can pop up right there. They're very responsive and good at answering any question I had about the kind of spring coil system I wanted. There were two different kinds of spring coil systems that I could get. I wanted the one that was an upgrade and they said they could do that for me without any cost. They were very accommodating. I have and would definitely recommend Luma Sleep to other people.

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Verified Reviewer
Original review: Nov. 24, 2017

I found out about Luma Sleep from Mattress Underground and bought a Latex Hybrid bed. I spoke with Stefano, and he was very helpful. He helped me to understand how the different factors of the mattress would work together. The spring underneath the combination mattress was not comfortable and I had to return it, but they haven’t picked it up. Even though I didn’t end up keeping the mattress, I have the highest regard for Luma Sleep, for their service and for Stefano who was great and wonderful. It was unfortunate that it didn’t work, but I would recommend them.

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Verified Reviewer
Original review: Oct. 27, 2017

I went with Luma Sleep because of the 15% or 10% Hugh Hewitt Show discount. It was pretty good and pretty substantial. And he had said good things about it on his radio show so that was basically what we did. And then we knew there was a 100-day warranty so we didn’t feel like there was much to lose if we didn’t like it, but we like it. We knew we needed a new mattress so she had gone through some retailers in our new home in California. But then I said, “Why don’t we try something online?”

We purchased a queen bed. It’s the middle-cost option and it came with a soft pillow top. I had my old mattress for 17 years. I bought it before I got married and she was desperate for a new one. The Luma mattress is nicer and a lot better. The delivery was pretty easy. The hardest part was carrying it up the stairs. I got upstairs and then just opened it up, and it just opened up itself. It was very simple to do. We love it. It’s very soft. I’ve only slept on it two nights but I really like it. We’re really happy with it and we'd recommend it. I don’t think we’ve had anybody to recommend any mattress to but if we come across anybody that needs a new mattress, we’d certainly recommend they check out Luma.

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Verified Reviewer
Original review: Oct. 26, 2017

I wanted to get a latex mattress, and I shopped around with other latex mattress companies. Comparing Luma versus a brick-and-mortar store, their price is much better. So I got a mattress and the mattress topper and pillows were free. The delivery process took forever since it was shipped from Luma. Then it got shipped to this transport company and then from there, it took them a long time to contact me back. When I got it, I thought it was too soft, but after a while, I began to sleep pretty well. So compared to my old bed, the Luma is better. And so far, I’m satisfied with it.

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Verified Reviewer
Original review: Oct. 24, 2017

I started out not knowing what kind of mattress I wanted. I know I didn’t want a 100% foam mattress because they’re too hot and I’m down in South Florida. I researched and it seemed that a hybrid of coil and foam was best and that the latex foam was even better. I looked around at prices and Luma Sleep had the best prices for that type of mattress so I went with them. I had problems ordering it online and it turned out my card was blocked for whatever reason so I had to clear that up. When I talked with the rep on the phone, he was very nice and he gave me a discount that wasn’t available online. They were very helpful. We got the mattress right before Hurricane Irma hit and we slept on it without air-conditioning. We took all the bedding off, slept on just the mattress and it wasn’t too hot at all. It’s much cooler, I’m not sweating at night and it's much more comfortable. I’m not waking up in pain as much. It is much better than my old bed.

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Verified Reviewer
Original review: Oct. 23, 2017

We’ve used nearly every foam or mattresses in the past as well as the Sleep Number bed. Neither one of them were as good as we’re hoping, and Luma Sleep had a serious potential to be better than both. We’re not getting hot or sore and we’ve been able to have a good night sleep with Luma Sleep. We’re enjoying our premium latex mattress. The rep that I talked to was very knowledgeable and there was no pressure at all. They’re into building relationships and referral businesses as opposed to trying to get to sell. It was a pleasant experience and we’re satisfied with the mattress. Luma Sleep mattress is basically what we expected.

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Verified Reviewer
Original review: Oct. 19, 2017

We got the two-layer full latex Luma Slumber. I had a bias against the smelly, mass-produced, expensive kind of department store beds. So, when I learned about Luma, I started doing research on latex and the lay that they use. I went out of my way to find another store that stocks some similar things. I got used to it as a healthier, more comfortable, longer-lasting investment. And the kicker was the level of service that I got on the phone from Luma, which was a very positive, reinforcing experience.

The UI on the website was very positive. However, something as personal as a bed calls for personal interaction if one can't feel the bed directly. I was able to get a gentleman on the phone, and he not only went through and provided recommendations based on what I was describing, which is pretty subjective information, but also sent me an email about the products they have compared to the other things I've tried, as well as what he thought and why he thought it. It was certainly reinforcing. It's tough to make a significant investment without seeing and feeling the bed.

They have to hone their process for what they call foundations, which are like box springs. The foundations come from a separate company. So, if you want a foundation or box spring, which we did, you get two separate deliveries. My wife and I both work and didn't want headaches regarding having to get the stuff up into our home, so we said to give us the white glove service, which they did. But what that means in the present state is a box gets delivered by UPS sometime before you receive the mattress. The box weighs well over 100 pounds, and UPS might leave it in the front walkway. It would still need to be brought inside the house. The group that comes to deliver the mattress isn't really familiar with the box spring or putting it together, which is not complex. However, that added a level of complication we didn't really want.

So far, we’ve slept well. But it’s too early to tell whether it’s a life-changing experience, particularly because it still feels a little bit softer than I thought I was looking for. But I’m waiting to see whether it’s going to grow on us. It’s a very different feel. Our old bed was not real consistent. It seemed to have hard spots and soft spots. So far, the Luma seems more consistent. It’s softer than we anticipated, so we’re still kind of in that trial mindset. We might choose to go for the firmer top layer.

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Verified Reviewer
Original review: Oct. 17, 2017

The mattress I bought from Luma Sleep came with two pillows and a mattress cover. I'm very happy with it. It's a different material than the old one I had and it's better. Also, the customer service is very good. I spoke with one of the reps or owners on the phone a couple of times and he walked me through details and questions that I had, which was helpful. Then he was able to give me a discount that made the price seem pretty good to me. He also threw in some extras and the pillows that were included were actually surprising. The warranty is very good and the quality of the products has met my expectations.

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Verified Reviewer
Original review: Oct. 16, 2017

Our old bed got more and more uncomfortable and it had been awful through the 8 years we’ve used it. When I researched for different beds online, Luma Sleep had 5 stars ratings. I wanted to be comfortable and I needed to sleep in style so I got from Luma Sleep the whole shebang that included the King Size, mattress with 300-coil, the Talalay latex on the top and the topper. Two pillows came with it and a cover to separate the mattress and the topper.

We were supposed to get the whole set a month ago but we only got the bed frame and the topper. I wanted to set it up but the mattress never came. I checked since it had been the whole day and it was lost in transit as per UPS so I spoke with Stefano, who works in the company, and told me to get a bed like that from Mattress Firm for the meantime. They paid for it which was about $1,000 since I got rid of my other bed. They did that to help me. When I got the Luma Sleep mattress a week ago with the topper, it was way more comfortable versus than the mattress from Mattress Firm. My husband is taller and more muscular while I'm really petite and little so I used to roll on to him in our old bed since he weighed more than I did but with Luma Sleep, I get my own spot and I stay there. My body feels like it slept good that it feels great. Luma Sleep delivered on their promise. It was fantastic.

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Verified Reviewer
Original review: Oct. 15, 2017

I wanted a hybrid mattress and Luma Sleep was the only one that did that. Their headquarters was right by in the Tampa Bay area and I heard good reviews that seemed more independent than the other online mattress companies. Their mattress is much better compared to my old bed. On my old mattress, my husband moving would always wake me up, but not on this one. I'm definitely sleeping better and my back is aching a little bit less. The experience was really easy after delivery. The Luma Sleep mattress is a little bit heavy like most mattresses are, but it's definitely exceeded my expectations.

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Verified Reviewer
Original review: Oct. 14, 2017

I have back problems and I’m trying to find the perfect mattress. I bought a Luma mattress and everything was delivered on time. I’ve got no complaints. They had some sale a couple of days after I bought it, and they sent me an email saying they’re automatically refunding the difference between what I paid for and the sale price. I have four mattresses. I cycle my mattresses out every week or so. So, one mattress works good in one position, like side sleeping. Other mattress works better for my back, other mattress works better for my stomach. My Luma mattress is a good mattress. In some positions, it’s better than other mattresses. In other positions, it’s not better than other mattresses. Considering everything, I would recommend Luma to a friend.

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Verified Reviewer
Original review: Oct. 13, 2017

I'm a really small person and have a lot of problems with pressure points. I read about Luma Sleep and that their mattress is actually good for side sleepers and thin people. I gave it a shot and the Luma mattress is the sixth one I've tried. And I later ordered the topper to go on top of it. It's almost 100 days now and my trial is almost up so I'm about to return it. It is a good quality mattress but I'm disappointed that it's not working out for me. Still, the people at Luma Sleep were very helpful, even when I chatted with them online a couple of times. They answered all my questions and gave their recommendations. So, I would definitely recommend to friends and family to at least try the Luma mattress.

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Verified Reviewer
Original review: Oct. 12, 2017

We were looking to get a bigger mattress and bed. Since both my wife and I had lower back problems, we were also hoping to find something else to sleep better especially now that we have a newborn. After reading all the reviews, we decided on a Luma Hybrid since it’s good for joint pain. We also got the mattress and the latex topper. My old bed sucks compared to what I got from Luma Sleep. It was a queen-sized bed and this one’s a king-size.

But the cushion top didn’t line up exactly with the bottom mattress. It could have something to do with the fact that when they delivered the mattress, it was vacuum packed and they didn't unfold it. It's also really heavy and it takes two people to let it settle so the cushion top seemed a little bit bigger than the mattress. At any event, we called Luma Sleep and their reps were very friendly and helpful. We got unparalleled customer service from them and it does not compare in this day and age. Their people actually care and they are a very client-centric company. They gave us some troubleshooting steps and were willing to switch out the mattress. But I told them that I'd give it some time to see what happens. I then called them back and told them that I won't be sending the bed back. It's still not aligned, but it had more to do with the way our bed is holding the mattress. So far, their product's great and I'm very happy.

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2 people found this review helpful
Verified Reviewer
Original review: Oct. 10, 2017

Luma Sleep offered a unique product and I thought that the price point was right so I purchased a mattress. My wife and I are both sleeping better than we did before and we are enjoying it so far. I called their reps once or twice to verify a few things, and they were always very responsive and knowledgeable. The mattress has met all of our expectations and it was a great experience that went very well.

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Verified Reviewer
Original review: Oct. 9, 2017

I went to Mattress Underground website to see a few notes about Luma Sleep. It was a kind of a coin flip between them and OSO, which is another manufacturer. What sold me aside from reviews was Luma Sleep's return policy if we weren't happy after 100 days. So I purchased two twin XL mattresses. It's the base model and not the cloud system. My old bed was worn out and I was getting too many pressure points. I also got a sore back, but now with Luma Sleep I'm no longer having those. Moreover, Stefan, on the chat in customer service, was good to deal with. He was pretty responsive.

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Verified Reviewer
Original review: Oct. 7, 2017

The old bed provided by the housing company where I'm staying is a little bit too firm for me. I didn't get support for my lower back. And sometimes, I wake up with some soreness that might be caused by the pillow and the mattress. I went online and found this website called Mattress Underground. They really talked about mattresses. I ended up purchasing the Hybrid Slumber System from Luma Sleep.

The Hybrid Slumber is a king-sized mattress that has a medium firm topper on top of it. Although it is much softer than what I'm accustomed to, it did support my lower back more, and with the pillow that was provided with the mattress, I have been having a very comfortable sleep. When I wake up in the morning, I don't have major pains or anything. When I first started using the Luma Sleep mattress, I didn't use the pillows that they gave me. I continued to use my old pillows, which was not the ideal height. Then I woke up with a very sore neck. It must have something to do with the alignment being off. And then, when I called the company, the representative told me to use the pillow that was included with the mattress. It should help me resolve any neck issues. It did work out.

There are two main reasons I chose this mattress. One is that they used latex. I'm moving from Monterrey back to Singapore. It's a tropical and humid country and I wanted a mattress system that won't trap heat. Latex also offers good supportive functions. Luma had latex over the spring coils and I wanted something like that because I have been used to spring mattresses. Second is that when I reached out to the company, the representative answered a lot of my questions and concerns.He also gave me a lot of suggestions. When I had sleeping and neck issues, he tried to help me with it. There was a lot of communications during pre-sales, which was very good for me. It helped me decide on what I wanted. After sales, they continued to follow up with me.

Generally, I'm very, very satisfied with my experience so far. Their customer service was very helpful. They tried their best to ship the mattress for me as quickly as possible because of my detachment from Monterrey. I also had a very pleasant experience purchasing the mattress form them and I would recommend them if people would ask.

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2 people found this review helpful
Verified Reviewer
Original review: Oct. 4, 2017

Luma Sleep offers quick, professional and excellent service. I bought a mattress as a gift for someone and he liked it a lot. He has two herniated discs and was miserable. The mattress solved his back problems. The service was really awesome. It was much faster than they said it was. And even though I didn’t ask for it, they gave me an additional discount since there was an offer I hadn’t mentioned. I absolutely love them. They're awesome and I would definitely recommend, or buy another product from them.

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Verified Reviewer
Original review: Sept. 30, 2017

I found out about Luma Sleep through a forum about mattresses and from what I understood from other people, the owner knew latex very well and has been in the business a long time. I purchased an all-latex king-size mattress and I dealt with Steve, the owner. He communicated very well and he was very good and responsive. The delivery guys came earlier than I expected though and I could’ve gone to work after, but unfortunately I was already off for the day. Right now the new mattress feels too soft compared to my old bed, which I had for two years. However, I’ve only slept on it for a week and they told me it takes up to 30 days to get used to a new mattress.

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Verified Reviewer
Original review: Sept. 29, 2017

We bought a Hybrid king-sized mattress from Luma Sleep last June and my husband did it all online. The delivery took a little bit longer than initially anticipated but they let us know about that. The mattress was easy to set up. It is a good product and it was all around a great experience.

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Verified Reviewer
Original review: Sept. 28, 2017

I shopped quite a bit looking for mattress. I went to all the mattress stores and discount stores. Also I was on the internet searching for a mattress and I ended up buying a king size mattress from Luma Sleep. I looked on two different places all over the internet and I was so sold about it. I never heard of the product before I found it on the internet but after reading all the reviews on it I was well pleased. The reviews were not fake.

Ordering online was very simple. I just selected what I want, placed the order and I had 60 days to return it if I wasn't satisfied. I was disappointed when the mattress arrived because the box looked smaller. It's about four feet tall but after getting it in the house and opening the box up and getting it unwrapped it came to life in its correct size. Luma Sleep takes pride in what they do. They put in a great product with a reasonable price. I sleep better now and stay in bed more. I'm satisfied with it.

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Verified Reviewer
Original review: Sept. 27, 2017

I read about Luma Sleep on UndergroundMattress.com and the reviews online. I got the Luma mattress and it is tons better than my air mattress before. It's firm enough and I primarily got this to support my back because I just had a baby.

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Luma Sleep Company Information

Social media:
Company Name:
Luma Sleep
Company Type:
Private
Year Founded:
2015
Address:
1007 Symphony Isles Blvd
City:
Apollo Beach
State/Province:
FL
Postal Code:
33572
Country:
United States
Phone:
813.956.3765
Website:
www.lumasleep.com

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